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IBM G40 User's Manual

1. If you forgot your hard disk password IBM will not reset your password or recover data from the hard disk You must take your computer to an IBM reseller or an IBM marketing representative to have the hard disk drive replaced Proof of purchase is required and a fee will be charged for parts and service If you forgot your supervisor password IBM will not reset your password You must take your computer to an IBM reseller or IBM marketing representative to have the system board replaced Proof of purchase is required and a fee will be charged for parts and service 16 ThinkPad G40 Series Service and Troubleshooting Guide Solving computer problems A power switch problem Problem The system does not respond and you cannot turn off the computer Solution Turn off the computer by pressing and holding the power switch for 4 seconds or more If the computer is still not reset remove the ac adapter and the battery Keyboard problems Problem Some or all of the keys on the keyboard do not work Solution If the problem occurred immediately after the computer returned from standby mode enter the power on password if any is set If an external keyboard is connected the numeric keypad on your computer does not work Use the numeric keypad on the external keyboard If an external numeric keypad or a mouse is connected 1 Turn off the computer 2 Remove the external numeric keypad or the mouse 3 Turn on the computer and tr
2. Copyright IBM Corporation 1999 2002 Tous droits r serv s Part Number Num ro de r f rence 49P1094 e business 74 ThinkPad G40 Series Service and Troubleshooting Guide Lotus SMARTS Lotus SmartSuite Millennium Edition License CD millennium edition SmartSuite Millennium Edition prepares you for a new era in computing Included with your new IBM Personal Computer is Lotus SmartSuite Millennium edition for Win Lotus SmartSuite provides eight innovative applications with time saving features that give you a head start on your work and guide you through tasks with fewer steps to perform your tasks Other highlights include Lotus 1 2 3 spreadsheet Lotus 1 2 3 Millennium Edition for Windows combines over 15 years of computer productivity innovations into the world s most famous spreadsheet 1 2 3 Millennium Edition delivers new easy to use tools to help users complete everyday tasks efficiently and effectively the NEW FastSite intranet publisher Making its debut is Lotus FastSite the suite s new document publishing tool for the Web Organizer time and contact manager Lotus Organizer is the award winning personal and group scheduler with more than 20 million users worldwide Word Pro word processor Lotus Word Pro Millennium Edition for Windows increases word processing productivity for end users by providing the most advanced technology in the areas of Internet publishing file compatibilit
3. CH gt y gt 5 Remove all cables from devices EL gt Attach the power cord to an outlet gt g gt amp gE gt ACE ee BW Turn the device ON pes N Copyright IBM Corp 2003 43 DANGER Reduce the risk of fire and electric shock by always following basic safety precautions including the following Do not use your computer in or near water e During electrical storms Do not use your computer with the telephone cable connection Do not connect the cable to or disconnect it from the telephone outlet on the wall A DANGER If the rechargeable battery pack is incorrectly replaced there is danger of an explosion The battery pack contains a small amount of harmful substances To avoid possible injury e Replace only with a battery of the type recommended by IBM Keep the battery pack away from fire Do not expose it to water or rain Do not attempt to disassemble it Do not short circuit it Keep it away from children Do not put the battery pack in trash that is disposed of in landfills When disposing of the battery comply with local ordinances or regulations and your company s safety standards DANGER If the backup battery is incorrectly replaced there is danger of explosion The lithium battery contains lithium and can explode if it is not properly handled or disposed of Replace only with a battery o
4. POST task The EEPROM checksum is not correct block 6 Have the computer serviced 0177 Bad SVP data stop POST task The EEPROM checksum of the supervisor password is not correct Have the computer serviced 0182 Bad CRC2 Enter BIOS Setup and load Setup defaults The EEPROM checksum CRC2 is not correct Enter BIOS setup and load default setting 0185 Bad startup sequence settings Enter BIOS Setup and load Setup defaults 0187 EAIA data access error The EEPROM checksum of the startup sequence is not correct Enter BIOS setup and load default setting The access to EEPROM is failed Have the computer serviced 0188 Invalid RFID Serialization Information Area The EEPROM checksum is not correct block 0 and 1 The system board should be replaced and the box serial number needs to be reinstalled Have the computer serviced 0189 Invalid RFID configuration information area The EEPROM checksum is not correct block 4 and 5 The system board should be replaced and the UUID needs to be reinstalled Have the computer serviced 0190 Critical low battery error The computer turned off because the battery is low Connect the ac adapter to the computer and charge the battery or replace the battery with a fully charged one 0191 System Security Invalid remote change requested The system configuration change has failed Confirm the operation and try again To clear th
5. The computer cannot enter hibernation mode e If the Hibernation Utility the Configuration Utility and Battery MaxiMizer and Power Management Features are not installed in Windows 98 To install these items refer to Installing device drivers in the Access ThinkPad your on board help system e If the hibernation mode is not enabled To enable it do as follows For Windows 98 1 Start the ThinkPad Configuration program 2 Click Power Management 3 Click the Hibernate tab Chapter 2 Solving computer problems 19 Solving computer problems CD NN oo P Click the Create hibernation file button Click the Create Now button Perform restart Start the ThinkPad Configuration program Click Power Management Click the Hibernate tab Select the Hibernate support checkbox Click OK For Windows XP or Windows 2000 1 Hi Za bo bo Start the ThinkPad Configuration Program Click Power Management Click the Hibernate tab Select the hibernate support checkbox Click OK Note You can enter hibernation mode by pressing Fn F12 only if the PM driver for Windows 98 Windows 2000 or Windows XP has been installed Problem Under Windows XP the Fn F3 key combination does not make the computer screen go blank Solution Windows XP enables multiple users to log on to the system at the same time If you are the first user to have logged on to your computer you can use the Fn F3 ke
6. drive and SuperDisk which can be installed in the IBM ThinkPad computer is a laser product The drive s classification label shown below is on the surface of the drive CLASS 1 LASER PRODUCT LASER KLASSE 1 LUOKAN 1 LASERLAITE APPAREIL A LASER DE CLASSE 1 KLASS 1 LASER APPARAT The drive is certified by the manufacturer to comply with the requirements of the Department of Health and Human Services 21 Code of Federal Regulations DHHS 21 CFR Subchapter J for Class I laser products at the date of manufacture In other countries the drive is certified to conform to the requirements of IEC825 and EN60825 for Class 1 laser products DANGER Do not open the optical storage drive unit no user adjustments or serviceable parts are inside Use of controls adjustments or the performance of procedures other than those specified might result in hazardous radiation exposure Class 1 laser products are not considered hazardous The design of the laser system and the optical storage drive ensures that there is no exposure to laser radiation above a Class 1 level during normal operation user maintenance or servicing Some drives contain an embedded Class 3A laser diode Note this warning Appendix A Important safety instructions 47 DANGER Emits visible and invisible laser radiation when open Avoid direct eye exposure Do not stare into the beam or view it directly with optical instruments Save these
7. Also make sure that the device from which the computer starts is enabled by checking that there is no mark preceding the device name Problem The computer does not respond Solution IRQs for the PCI are all set as 11 The computer does not respond because it cannot share the IRO with other devices Refer to the ThinkPad Configuration Program Problem You may receive an Unsafe Removal of Device message that mentions the USB 1 x device when you resume from suspend or hibernation in Windows 2000 Solution You can safely close this message window It concerns a USB driver issue in Windows 2000 More information is available at the Microsoft Knowledge Base Homepage at http support microsoft com Just type 0328580 and 0323754 in the search field and click the search button Problem The computer cannot play a CD or the sound quality of a CD is not good Chapter 2 Solving computer problems 27 Solving computer problems Solution Be sure that the disk meets the standard for your country Usually a disk that meets the local standards is marked with a CD logo as shown below on the label If you use a disk that does not meet these standards we cannot guarantee that it will play or that if it does play the sound quality will be good Problem The system shows slow performance Solution This problem may occur when the ac adapter is not attached To prolong battery life with the higher frequency of Intel s P
8. Postcode Code postal CAP Pz Codigo postal Tel no T l phone N tel Toleton N mero de tel tono Tel loonn mmer E mail Correo electrnico VAT No Code TVA PA USt ID C digo de IVA BTW nummer Payment Details R glement Dettagli pagamento Zahlungsinformationen Detalles de pago Betalingsgegevens Card de carte Tipo di di credit EE ete a eari od mal MASTERCARD AMEX D Card Number Num ro de carte Numero della carta di creditoKartennummer _ N mero de Tarjeta Kaart nummer Expiry Date Date d expiration e LK Fecha de Expiraci n Verraldatum Name On Card Nom indiqu sur la carte Titular de la Tarjota Naam op kaart Signature Signature E T1111 Firma Handtokening Datum Focha Appendix D Notices 79 80 DCOMMANDEZ MAINTENANT ORDINA ADESSO BESTELLEN SIE JETZ EFECT E SU PEDIDO AHORA BESTEL NU E san SUM Notes Lotus Fulfillment PO Box 3118 Cumbernauld Scotland G68 9JX Web order address ibm modusmedia co uk lotus For queries regarding your Lotus Fulfillment Order please E mail to ibm_smartsuite modusmedia com Please indicate language required Tick box Bato geben Sie die gewunschte Sprache an Kreuren Sie nur ein Feld an MA CD vais la ania regalen Cooker uns coals case Indique qu idioma prefiero Marque z lo una casilla indicare la lingua richiesta Selezionare solo una casella Geef de gewenste taal op Kruis n v
9. comply with local ordinances and regulations Trademarks The following terms are trademarks of the IBM Corporation in the United States or other countries or both IBM ThinkPad HelpCenter TrackPoint PS 2 Microsoft Windows and Windows XP are trademarks of Microsoft Corporation in the United States and or other countries Intel Pentium and SpeedStep are trademarks of Intel Corporation in the United States and or other countries For a complete list of Intel trademarks see www intel com tradmarx htm Other company product or service names may be the trademarks or service marks of others Appendix D Notices 69 Lotus notes SMARTOUITE millennium edition Congratulations you now have the power to work the way you want Here s the offer As an IBM Personal Computer customer you receive a license for both Lotus SmartSuite Millennium Edition and Lotus Notes R5 Client software The Notes client allows you to access Internet Mail from any industry standard POP3 or IMAP4 server H you use Notes in conjunction with Domino Server you must purchase a Domino Per User Client Access License CAL Please refer to the Volume Purchasing section below for details on how to purchase CALs for connection to a Domino server About Lotus Notes You get the entire World Wide Web and its point and click ease combined with world class messaging and collaboration in an easy to use and customizable environment Not
10. from any industry standard POP3 or IMAP4 server If you use Notes in conjunction with Domino Server you must purchase a Domino Per User Client Access License CAL Please refer to the Volume Purchasing section below for details on how to purchase CALs for connection to a Domino server About Lotus Notes You get the entire World Wide Web and its point and click ease combined with world class messaging and collabcration in an easy to use and customizable environment Notes lets you manage all your information needs in a single application combining e mail calendaring group scheduling contact and task management Web browsing and knowledge management and lets you work from anywhere Notes synchronizes data with your laptop and per sonal digital assistant PDA so you can take e mail appointments to do s contacts and more on the road About SmartSuite SmartSuite contains powerful applications with time saving atures that give you a head start on ycur work and guide you through tasks Lotus SmartSuite includes Lotus 1 2 3 Lotus Organizer Lotus Word Pro and more Introductory Support Limited intrcductory support is available through tre IBM HelpCenter at no charge for 30 days When calling IBM follow these simple guidelines if you have a problem or have a question about installing Lotus Notes or SmartSuite 1 Be at your computer 2 Write down what you were doing when the problem occurred 3 Write down
11. goods for the purposes of a business as defined in that Act Limitation of Liability The following is added to this Section Where Machines are not acquired for the purposes of a business as defined in the Consumer Guarantees Act 1993 the limitations in this Section are subject to the limitations in that Act PEOPLE S REPUBLIC OF CHINA PRC Governing Law The following replaces this Section Both you and IBM consent to the application of the laws of the State of New York except when local law requires otherwise to govern interpret and enforce all your and IBM s rights duties and obligations arising from or relating in any manner to the subject matter of this Agreement without regard to conflict of law principles Any disputes arising from or in connection with this Agreement will first be resolved by friendly negotiations failing which either of us has the right to submit the dispute to the China International Economic and Trade Arbitration Commission in Beijing the PRC for arbitration in accordance with its arbitration rules in force at the time The arbitration tribunal will consist of three arbitrators The language to be used therein will be English and Chinese An arbitral award will be final and binding on all the parties and will be enforceable under the Convention on the Recognition and Enforcement of Foreign Arbitral Awards 1958 The arbitration fee will be borne by the losing party unless otherwise determined b
12. instructions 48 ThinkPad G40 Series Service and Troubleshooting Guide Appendix B Wireless related information Wireless Interoperability Wireless LAN Mini PCI Adapter is designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum DSSS radio technology and is compliant to e The IEEE 802 11 Standard on Wireless LANs as defined and approved by the Institute of Electrical and Electronics Engineers e The Wireless Fidelity WiFi certification as defined by the WECA Wireless Ethernet Compatibility Alliance Usage environment and your Health The Wireless LAN Mini PCI Adapter emits radio frequency electromagnetic energy like other radio devices However the level of energy emitted is far less than the electromagnetic energy emitted by wireless devices like for example mobile phones Because the Wireless LAN Mini PCI Adapter operates within the guidelines found in radio frequency safety standards and recommendations IBM believes the integrated wireless cards are safe for use by consumers These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature In some situations or environments the use of a Wireless LAN Mini PCI Adapter card may be restricted by the proprietor of the building or responsible representatives o
13. messages 11 errors without messages 15 H hard disk problems 23 replacing 32 hibernation problems 17 IBM help v Important Wireless Regulatory Notice for Users iii Information about hard disk capacity iii K keyboard problems 17 O on board help v P password problems 16 PC Doctor 10 power switch problems 17 problems troubleshooting 11 R recovering software 31 Copyright IBM Corp 2003 S safety instruction 43 standby problems 17 Startup problems 24 storage device replacing 32 T telephone help by 38 testing with PC Doctor 10 ThinkPad Assistant v W Web help by 38 83 84 ThinkPad G40 Series Service and Troubleshooting Guide Part Number 92P1534 1P P N 92P1534
14. the exact text of any error messages displayed on your screen 4 Create a backup of any files for which you are seeking support This service provides up and running assistance cnly In the U S call 1 800 772 2227 24 hours per day seven days per week In Canada call 1 800 565 3344 from 8 30 a m to C0 p m ET Monday thrcugh Friday You can obtain more extensive support for a fee via Lotus directly Lotus Customer Support Options Warranty support is not provided with this offer Forinformation about various support options please visit www support lotus com Technical support contacts can be pur chased directly from Lotus or from a Lotus Authorized Resellet For nformation about Notes updates please visit www notes net welcome nsf IBM International License Agreement for Non Warranted Programs This offer is governed by copyright law and the IBM Intemational License Agreement for Non Warranted Programs that comes with your computer Your use of the Lotus SmartSuite and or Lotus Notes programs or the associated CD ROMs described in this offer constitutes acceptance of these terms These programs are not for resale Proof of Entitlement The proof of purchase for your IBM Personal Computer should be retained as your proof of entitlement Volume Purchasing To purchase Domino Per User Client Access Licenses CALs for each Notes user accessing a Domino Server or additional Notes SmartSuite or other Lotus products pl
15. the supervisor password For more information refer to the on board help Note If the Startup Interrupt Menu appears instead of the Access IBM Predesktop Area press the F1 key to enter the IBM BIOS Setup Utility Attention Do not turn off the computer or unplug the power until you have exited the BIOS Setup Utility Using the cursor keys move to an item you want to change When the item you want is highlighted press Enter A submenu is displayed Chapter 2 Solving computer problems 29 Solving computer problems 5 Change the items you wish to change To change the value of an item use the F5 or F6 key If the item has a submenu you can display it by pressing Enter 6 Press F3 or Esc to exit from the submenu If you are in a nested submenu press Esc repeatedly until you reach the IBM BIOS Setup Utility menu Note If you need to restore the settings to their original state as of the time of purchase press the F9 key to load the default settings You can also select an option in the Restart submenu to load the default settings or discard the changes 7 Select Restart then press Enter Move the cursor to the option you want for restarting your computer then press Enter Your computer restarts 30 ThinkPad G40 Series Service and Troubleshooting Guide Solving computer problems Recovering pre installed software If your hard disk drive data is damaged or accidentally erased you
16. where IBM is responsible for the transportation charges Neither IBM nor your reseller is responsible for any of your confidential proprietary or personal information contained in a Machine which you return to IBM or your reseller for any reason You should remove all such information from the Machine prior to its return Limitation of Liability Circumstances may arise where because of a default on IBM s part or other liability you are entitled to recover damages from IBM In each such instance regardless of the basis on which you are entitled to claim damages from IBM including fundamental breach negligence misrepresentation or other contract or tort claim except for any liability that cannot be waived or limited by applicable laws IBM is liable for no more than 1 damages for bodily injury including death and damage to real property and tangible personal property and 2 the amount of any other actual direct damages up to the charges if recurring 12 months charges apply for the Machine that is subject of the claim For purposes of this item the term Machine includes Machine Code and Licensed Internal Code Appendix C Warranty information 55 This limit also applies to IBM s suppliers and your reseller It is the maximum for which IBM its suppliers and your reseller are collectively responsible UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE FOLLOWING 1 THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES OT
17. 0 Spain Spanish 91 662 49 16 Sweden Swedish 08 477 4420 40 ThinkPad G40 Series Service and Troubleshooting Guide Getting help and service Country or region Language Telephone Number Switzerland German 0583 33 09 00 French Ttalian Taiwan Mandarin 886 2 2725 9799 United English 0 1475 555 055 Kingdom United States English 1 800 772 2227 Uruguay Spanish 000 411 005 6649 Venezuela Spanish 0 800 100 2011 1 If you purchased your ThinkPad computer in Japan the telephone number of the IBM Help Center is given to you as soon as you finish registering the computer For detailed information visit the Web site at www ibm com jp pc ibmjreg Getting help around the world If you travel with your computer or relocate it to a country where your ThinkPad machine type is sold and serviced by IBM or by IBM resellers who are authorized to perform warranty service International Warranty Service is available for your computer Service methods and procedures vary by country and some services might not be available in all countries International Warranty Service is delivered through the method of service such as depot carry in or on site service that is provided in the servicing country Service centers in certain countries might not be able to service all models of a particular machine type In some countries fees and restrictions might apply at the time of service To determine whether your
18. 1 unchanged 2 as to any other actual damage arising in all situations involving nonperformance by IBM pursuant to or in any way related to the subject matter of this Statement of Warranty IBM s liability will be limited to the total amount you paid for the Machine that is the subject of the claim Applicability of suppliers and resellers unchanged The following replaces the third paragraph of this Section Unless otherwise provided by mandatory law IBM and your reseller are not liable for any of the following items 1 and 2 unchanged 3 indirect damages even if IBM or your reseller is informed of their possibility SOUTH AFRICA NAMIBIA BOTSWANA LESOTHO AND SWAZILAND 62 ThinkPad G40 Series Service and Troubleshooting Guide Limitation of Liability The following is added to this Section IBM s entire liability to you for actual damages arising in all situations involving nonperformance by IBM in respect of the subject matter of this Statement of Warranty will be limited to the charge paid by you for the individual Machine that is the subject of your claim from IBM UNITED KINGDOM Limitation of Liability The following replaces items 1 and 2 of the first paragraph of this Section 1 death or personal injury or physical damage to your real property solely caused by IBM s negligence 2 the amount of any other actual direct damages or loss up to 125 percent of the charges if recurring the 12 months charges app
19. BM PC boxed with this Lotus SmartSuite Millennium brochure If you do not have the CD media for Lotus SmartSuite Millennium with this IBM PC this document entitles you to order a CD Rom version of SmartSuite Millennium edition for a nominal charge for use with Microsoft Windows 98 Microsoft Windows 95 or Microsoft Windows NT 4 0 If you already have a valid licence for Lotus Notes Mail this document entitles you to make an additional copy of the software for use on the IBM PC boxed with this Lotus SmartSuite Millennium brochure If you do not have the CD media for Lotus Notes Mail with this IBM PC this document entitles you to order a CD Rom version of Lotus Notes Mail for a nominal charge for use with Microsoft Windows IBM International Program Licence Agreement This offer is governed by copyright law and the IBM International Program Licence Agreement that comes with your IBM PC Your use of the Lotus SmartSuite Millennium programs or CD Rom described in this offer constitutes acceptance of these terms License Information Additional Terms and Conditions These programs are not for resale Proof of Entitlement The Proof of Purchase for the IBM Personal Computer boxed with this Lotus SmartSuite Millennium brochure should be retained to support your entitlement Program Service Only 30 day up and running support is available See inside this document for information regarding Lotus Customer Support options Statement of Service These p
20. HER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE 2 LOSS OF OR DAMAGE TO YOUR RECORDS OR DATA OR 3 SPECIAL INCIDENTAL OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES LOST PROFITS OR LOST SAVINGS EVEN IF IBM ITS SUPPLIERS OR YOUR RESELLER IS INFORMED OF THEIR POSSIBILITY SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU Governing Law Both you and IBM consent to the application of the laws of the country in which you acquired the Machine to govern interpret and enforce all of your and IBM s rights duties and obligations arising from or relating in any manner to the subject matter of this Agreement without regard to conflict of law principles Part 2 Country unique Terms AMERICAS BRAZIL Governing Law The following is added after the first sentence Any litigation arising from this Agreement will be settled exclusively by the court of Rio de Janeiro NORTH AMERICA Warranty Service The following is added to this Section To obtain warranty service from IBM in Canada or the United States call 1 800 IBM SERV 426 7378 CANADA Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws in the Province of Ontario UNITED STATES 56 ThinkPad G40 Series Service and Troubleshooting Guide Governing Law The following re
21. Indiquez le nombre de PC IBM achet s Indicare il numero di nuovi PC IBM acquistat Geben Sie die Anzahl der neu erworbenen IBM PCs an Eo Indique el n mero de PC IBM nuevos que ha adquirido Geet aan hoeveel nieuwe IBM pc s zijn aangeschaft Serial Number of first PC NumEro de s rie du premier PC N mero di s rie del primo PC Seriennummer des ersten PC N mero de serie del primer PC Serienummer eerste pc Model Number Numero du mogle Numero modello Modellnummer N mero de modelo Modelnummer ID 33P2077 33P2077 ThinkPad G40 Series Service and Troubleshooting Guide Lotus SMART A Congratulations you now have the power to work the way you want millennium edition Here s the offer About SmartSuite As an IBM Personal Computer customer you Lotus SmartSuite leading edge technology receive a license for Lotus SmartSuite Millennium keeps you productive SmartSuite contains Edition This entitles the rightful IBM PC user to powerful applications with time saving fea one ofthe following options tures that give you a head start on your work Make one copy of this software from a licensed and guide you through the individual tasks version of Lotus SmartSuite Millennium Lotus 1 2 3 Spreadsheet Order a CD using one of the following methods Lotus Organizer Time Contact and Important Information Manager You are entitled to one CD per license The CD and Lotus Approach Database standard shippin
22. M preloaded Microsoft Windows product please contact the IBM HelpCenter at the phone number s listed in your owner s manual Getting help on the Web On the World Wide Web the IBM Web site has up to date information about IBM Personal Computer products and support The address for the IBM Personal Computing home page is www ibm com pc IBM provides an extensive Web site dedicated to mobile computing and to ThinkPad computers at www ibm com pc support Research this Web site to learn how to solve problems find new ways to use your computer and learn about options that can make working with your ThinkPad computer even easier You also can order publications through the IBM Publications Ordering System at www elink ibmlink ibm com public applications publications cgibin pbi cgi Calling IBM If you have tried to correct the problem yourself and still need help during the warranty period you can get help and information by telephone through the IBM PC HelpCenter The following services are available during the warranty period e Problem determination Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem e IBM hardware repair If the problem is determined to be caused by IBM hardware under warranty trained service personnel are available to provide the applicable level of service 38 ThinkPad G40 Series Service and Troubleshoo
23. ThinkPad G40 Series Service and Troubleshooting Guide ThinkPad G40 Series Service and Troubleshooting Guide Note Before using this information and the product it supports be sure to read the general information under Appendix A Important safety instructions on page 43 Appendix B Wireless related information on page 49 Appendix C Warranty information on page 51 and Appendix D Notices on page 65 A DANGER e To avoid electric shock hazard connect and disconnect cables appropriately when installing moving or opening the covers of this product or attached devices Use the power cord with a properly grounded outlet Do not leave the base of your computer in contact with your lap or any part of your body for an extended period when the computer is functioning or when the battery is charging Your computer dissipates some heat during normal operation This heat is a function of the level of system activity and battery charge level Extended contact with your body even through clothing could cause discomfort or eventually a skin burn e To reduce the risk of electric shock do not use your computer in or near water To avoid electric shock do not use your computer with the telephone cable connection during an electrical storm Do not connect the cable to or disconnect it from the telephone outlet on the wall during an electrical storm e Store packing materials saf
24. a oe Specifications Features Ma amp be amp 28 Caring for your ThinkPad computer Copyright IBM Corp 2003 al Your ThinkPad at a glance Your ThinkPad at a glance Front view Optical storage drive in the fixed bay depending on model Rear view Wireless antenna on some models Power status Se Power PS odem connector S Ethernet connector ee USB connectors PS 2 connector Parallel connector Monitor connector Security keyhole D Si Audio jacks Floppy disk drive U SB connectors 2 ThinkPad G40 Series Service and Troubleshooting Guide Features Features Processor e Intel Pentium 4 Processor e Intel Celeron Processor Memory e Built in 128 MB or 256 MB depending on the model e Maximum 1024 MB Storage device e 2 5 inch hard disk drive 20 GB or 40 GB depending on the model Display The color display uses TFT technology e Size 14 1 inch or 15 0 inch e Resolution LCD 1024 x 768 or 1400 x 1050 depending on the model External monitor Up to 1600 by 1200 e Brightness control Keyboard e 87 key 88 key or 92 key e TrackPoint e Fn key function e Access IBM button e Volume control buttons e Forward and Back keys Chapter 1 Overview of your new ThinkPad computer 3 Features Diskette drive To get the best performance from your diskette drives use high quality diskettes such as IBM diskettes that meet or exceed the followin
25. a soft cloth moistened with nonalkaline detergent to wipe the exterior of the computer e Avoid spraying cleaner directly on the display or the keyboard e Gently wipe the display with a soft dry cloth If you see a scratchlike mark on your display it might be a stain transferred from the keyboard or the TrackPoint pointer when the cover was pressed from the outside Wipe or dust the stain gently with a soft dry cloth If the stain remains moisten a soft lint free cloth with water that does not contain impurities wring out as much of the water as you can and then wipe the display again Be sure to dry the display before closing it 8 ThinkPad G40 Series Service and Troubleshooting Guide Chapter 2 Solving computer problems Diagnosing problems Troubleshooting Error messages Errors without messages A password problem A power switch problem Keyboard problems Standby or hibernation problems Computer screen problems Copyright IBM Corp 2003 10 e 1 11 2 15 16 17 ES 17 20 Battery problems Hard disk drive problems Startup problems Other problems Starting BIOS Setup Utility Recovering pre installed software Replacing the hard disk drive Replacing the battery 23 23 24 27 29 ol 5 32 35 Solving computer problems Diagnosing problems If you have a problem with your computer you can test it by using PC Doctor for Windows To run PC Doctor
26. abled load the default setting Press F10 and then Enter to restart the system Thermal sensing error The thermal sensor is not functioning correctly Have the computer serviced Errors without messages Problem When I turn on the machine nothing appears on the screen and the machine does not beep while starting up Note If you are not sure whether you heard any beeps turn off the computer then turn it on again and listen again If you are using an external monitor refer td Computer screen problems on page 20 Solution If a power on password is set press any key to display the power on password prompt and then type the correct password and press Enter If the power on password prompt does not appear the brightness level might be set to minimum brightness Adjust the brightness level by pressing the Fn Home If the screen still remains blank make sure that e The battery is installed correctly e The ac adapter is connected to the computer and the power cord is plugged into a working electrical outlet e The computer power is on Turn on the power switch again for confirmation If these items are properly set and the screen remains blank have the computer serviced Problem When I turn on the machine nothing appears on the screen but I hear two or more beeps Chapter 2 Solving computer problems 15 Solving computer problems Solution Make sure that the memory card is installed co
27. akje aan poste pp O ITA D GER SPA L UK D pe ess Es 28 Prezzi ss NO C DA IT sw C FI NL recios gien All Prices Exclude Local Tax Tous les prix s entendent hors taxe locale prezzi non includono la tassa locale Quantity Alle Preise ausschl MwSt Todos los precios excluyon impuestos locales De prijzen zijn exclusiet lokale belastingen Indiquez la langue requise Cochez une seule case Indique que idioma peefiere Marque s lo ena casilla Indicare la lingua richiesta Selezionare solo una casella Geel de gewenste taal op Kruis en vakje son Lotus Notes R5 CD and Users Guide These packs do not include language specific documentation English only PicesperCD ER O ITA C GER D SPA D UK D Lotus Notes Please indicate language required Tick box Bitte geben Sie die gewiinschte Sprache an Kseuzen Sie nur ein Feld an a 15 90 15 90 15 90 15 90 9 99 Prezzi ell AC wf af af py Prijzen N kr130 og SKri35 1590 15 90 s ll Prices Exclude Local Tax Tous les prix s entendent hors taxe locale 1 prezzi non includono la tassa locale z Alle Preise ausschl MwSt Todos los precios excluyen impuestos locales De prijzen zijn exclusiel lokale belastingen Quantity IBM PC Purchase details D tails sur l achat de PC IBM Dettagli acquisto PC IBM IBM PC Details der Bestellung Detalles de compra de PC IBM Aankoopgegevens IBM pc Indicate Namber ol New IBM PCs purchased
28. application program The computer uses the default settings Run IBM BIOS Setup Utility to reconfigure the settings If you still see the same error code have the computer serviced 0260 System timer error Have the computer serviced 0270 Real time clock error Have the computer serviced 12 ThinkPad G40 Series Service and Troubleshooting Guide Solving computer problems Message Solution 0271 Date and time error Neither the date nor the time is set in the computer Set the date and time using the IBM BIOS Setup Utility 0280 Previous boot incomplete Your computer was previously unable to complete the boot process Turn the computer off then turn it on to start the IBM BIOS Setup Utility Verify the configuration and then restart the computer either by choosing the Exit Saving Changes option under the Restart item or by pressing F10 If you still see the same error code have the computer serviced 02D0 System cache error The cache is disabled Have the computer serviced 02F4 EISA CMOS not writable Have the computer serviced 02F5 DMA test failed 02F6 Software NMI failed Have the computer serviced Have the computer serviced 02F7 Fail safe timer NMI failed Have the computer serviced 1802 Unauthorized network card is plugged in Power off and remove the miniPCI network card The Mini PCI network card is not supported on this comp
29. can restore the software that was shipped with your computer This software includes your pre installed operating system applications and device drivers You can restore your pre installed software using the Product Recovery program The Product Recovery program is in a section of your hard disk drive that is not displayed by Windows Explorer Note The recovery process might take up to 2 hours Attention All of the files on the primary hard disk partition usually drive C will be lost in the recovery process Be sure to back up copies of the files you have saved on your drive C before you begin To use the Product Recovery program to restore your pre installed software do the following 1 If possible save all your files to media other than your hard disk 2 Turn off your computer 3 Turn on your computer At the prompt press the Access IBM button The prompt To interrupt normal startup press the blue Access IBM button appears for only a few seconds You must press the Access IBM button quickly The Access IBM Predesktop Area appears on the screen 4 Double click the Recover to factory contents icon The Product Recovery program main menu opens 5 Select the recovery options you want and then follow the instructions on the screen 6 When the Product Recovery program finishes your computer will restart and begin the configuration process Chapter 2 Solving computer problems 31 Replacing t
30. center that brings you informative illustrations and easy to follow instructions for getting started and staying productive You can also use the Access IBM button to interrupt the startup sequence of your computer and start the Access IBM Presdesktop Area If Windows does not start correctly press the Access IBM button during the startup sequence of your computer and start the Access IBM Predesktop Area Use this area to run diagnostics restore your backups assuming you have made backups using IBM Rapid Restore PC restore to factory contents ie what was there when you received your computer start a utility that enalbes you to change your startup sequence and get essential system information and start the IBM BIOS Setup Utility where you can check and change BIOS settings Press the Access IBM button to open the application that brings all of IBM s resources to you On the next page you will see the Welcome page of Access O Copyright IBM Corp 2003 V IBM that explains what each part of Access IBM holds to help you a 1 4x Keyword Search P Learn Configure PA Protect amp Recover Get Help amp Support e Stay Current Welcome Access IBM your guide to a host of information sources and tools Learn provides explanetions and diagrams about computer features and guidance for setting up customizing and using your computer management wireless connections ports and connectors Protect amp Recover provid back u
31. commander La prise en charge du PDA requiert des logiciels suppl mentaires Le d lai de r ponse varie en fonction du nombre et de la complexit des appel Appendix D Notices 73 Pour obtenir le s CD Notes et ou SmartSuite Pour commander composez le 800 690 3899 Etats Unis ou Canada Remarque Un seul CD par licence Comptez 10 a 15 jours ouvrables pour la r ception du produit AUCUN RENVOI NE SERA ACCEPTE Important Vous n avez droit qu a un seul CD par licence Le CD et les frais d envoi sont gratuits mais les taxes et droits en vigueur localement seront factures AUCUN SERVICE DE PROGRAMME N EST DISPONIBLE POUR CES PROGRAMMES ILS SONT FOURNIS EN L ETAT SANS AUCUNE GARANTIE D AUCUNE SORTE IBM EXCLUT TOUTE GARANTIE EXPRESSE OU IMPLICITE NOTAMMENT TOUTE GARANTIE DE QUALITE ET D ADEQUATION A UN USAGE PARTICULIER U S Government Users Restricted Rights Utilisation duplication ou divulgation limit es par le Contract Schedule ADP GSA avec IBM Corporation Lotus 1 2 3 SmartSuite Word Pro Organizer et Notes sont des marques d pos es de Lotus Development Corporation IBM et HelpCenter sont des marques d pos es de International Business Machines Corporation aux Etats Unis et ou dans d autres pays Les noms d autres services produits ou soci t s peuvent tre des marques d pos es ou de service d autres soci t s Cette offre peut faire l objet d annulation ou de modification sans avis pr
32. computer is eligible for International Warranty Service and to view a list of the countries where service is available go to http www ibm com pc support and click Warranty Lookup Eligible IBM computers are identified by their four digit machine types For more information about International Warranty Service see Service Announcement 601 034 at http www ibm com Click Support amp downloads click Announcement letters and click Announcements search In the Search by letter number only field type 601 034 and click Search Chapter 3 Getting help and service from IBM 41 Getting help and service 42 ThinkPad G40 Series Service and Troubleshooting Guide Appendix A Important safety instructions DANGER Electric current from power telephone and communication cables is hazardous To avoid shock hazard connect and disconnect cables as shown below when installing moving or opening the covers of this product or attached devices If the 3 pin power cord is provided with this product it must be used with a properly grounded outlet To Connect To Disconnect Turn everything OFF i Turn everything OFF g es GE g es ge NS NS First attach all cables to devices First remove the power cord from the outlet lt a ie Cm lt a ZE KEN w a Remove signal cables from receptacles gt 8 lt a Attach the signal cables to receptacles lt a
33. ct wording of any error messages e Hardware and software configuration information for your system Telephone numbers Note Telephone numbers are subject to change without notice For the latest list of IBM HelpCenter telephone numbers and hours of operation visit the Support Web site at www pc ibm com qtechinfo MIGR 4HWSE3 html Country or region Language Telephone Number Argentina Spanish 0800 666 0011 Australia English 1300 130 426 Chapter 3 Getting help and service from IBM 39 Getting help and service Country or region Language Telephone Number Austria German 01 24592 5901 Bolivia Spanish 0800 0189 Belgium Dutch 02 210 9820 French 02 210 9800 Brazil Portuguese 55 11 3889 8986 Canada English French 1 800 565 3344 in Toronto only call 416 383 3344 Chile Spanish 800 224 488 China Mandarin 800 810 1818 Colombia Spanish 980 912 3021 Denmark Danish 45 20 82 00 Ecuador Spanish 1 800 426911 option 4 Finland Finnish 09 459 69 60 France French 02 38 55 74 50 Germany German 07032 1549 201 Hong Kong Cantonese 2825 7799 Treland English 01 815 9200 Italy Italian 02 7031 6101 Japan Japanese 1 Luxembourg French 298 977 5063 Mexico Spanish 001 866 434 2080 Netherlands Dutch 020 514 5770 New Zealand English 0800 446 149 Norway Norwegian 66 81 11 00 Peru Spanish 0 800 50 866 Portugal Portuguese 21 791 51 47 Russia Russian 095 940 200
34. e error enter the IBM BIOS Setup Utility 0199 System Security IBM Security password retry count exceeded This message is displayed if you enter a wrong supervisor password more than three times Confirm the supervisor password and try again To clear the error enter the IBM BIOS Setup Utility 11 Chapter 2 Solving computer problems Solving computer problems Message Solution 01C9 More than one Ethernet devices are found Remove one of them Press lt Esc gt to continue Your ThinkPad computer has a built in Ethernet feature and you cannot add another such feature by installing an Ethernet device such as a Mini PCI Ethernet Card or an Ethernet Daughter Card If this error message is displayed remove the Ethernet device that you installed Otherwise press Esc to ignore the warning message If this does not solve the problem have the computer serviced 0200 Hard disk error The hard disk is not working Make sure that the hard disk drive is attached firmly Run the IBM BIOS Setup Utility then make sure the hard disk drive is not disabled in the Startup menu 021x Keyboard error Make sure that there are no objects placed on the keyboard or if you have one the external keyboard Turn off the computer and turn off all attached devices Turn on the computer first then turn on the attached devices If you still see the same error code do the following If an external keyboard i
35. ease visit www ibm com or www lotus com passportadvantage Documentation Manuals For Documentation on the Notes 5 0 client please visit http Notes net doc or call your Lotus authorized reseller to order PDA support requires additional software Response time will vary depending on the number and complexity of incoming calls Appendix D Notices 71 To obtain your Notes and or SmartSuite CD Important To order call 800 690 3899 U S or You are entitled to one CD per license The CD and Canada standard shipping are provided at no additional Note Only one CD per license charge Any applicable duties and taxes imposed by Please allow 10 to 15 working days for local jurisdictions are extra delivery NO RETURNS ACCEPTED NO PROGRAM SERVICES ARE AVAILABLE FOR THESE PROGRAMS THEY ARE PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND IBM DISCLAIMS ALL WARRANTIES FOR THESE PROGRAMS EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE U S Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corporation Lotus 1 2 3 SmartSuite Word Pro Organizer and Notes are trademarks of Lotus Development Corporation IBM and HelpCenter are trademarks of International Business Machines Corporation in the United States other countries or both Other company product and services names may be trad
36. ed with this offer For information about various support options please visit www support lotus com Technical support contacts can be pur chased directly from Lotus or from a Lotus Authorized Reseller For information about Notes updates please visit www notes net welcome nal IBM International License Agreement for Non Warranted Programs This offer is governed by copyright law and the IBM Intemational License Agreement for Non Warranted Programs that comes with your computer Your use of the Lotus SmartSuite and or Lotus Notes programs or the associated CD ROMs described in this offer constitutes acceptance of these terms These programs are not for resale Proof of Entitlement The proof of purchase for your IBM Personal Computer should be retained as your proof of entitlement Volume Purchasing To purchase Domino Per User Client Access Licenses CALs for each Notes user accessing a Domino Server or additional Notes SmartSuite or other Lotus products please visit www ibm com or www lotus com passportadvantage Documentation Manuals For Documentation on the Notes 5 0 client please visit http Notes net doc or call your Lotus authorized reseller to order PDA support requires additional software Response time will vary depending on the number and complexity of incoming calls To obtain your Notes and or SmartSuite CD To order call 800 690 3899 U S or Canada Note Only one CD per license Please allow 10 to 15 work
37. een set Type the supervisor password and press Enter If you still see the same error message have the computer serviced The hard disk password prompt A hard disk password is set Type the password and press Enter to use the computer If you still see the same error message have the computer serviced Hibernation error The system configuration changed between the time your computer entered hibernation mode and the time it left this mode and your computer cannot resume normal operation e Restore the system configuration to what it was before your computer entered hibernation mode e If the memory size has been changed re create the hibernation file Operating system not found Verify the following e The hard disk drive is correctly installed e Astartable diskette is in the diskette drive If you still see the same error message check the boot sequence using the IBM BIOS Setup Utility Fan error The cooling fan has failed Have the computer serviced 14 ThinkPad G40 Series Service and Troubleshooting Guide Solving computer problems Message Solution EMM386 Not Installed Edit C CONFIG SYS and change a line from Unable to Set Page device C WINDOWS EMM386 EXE RAM Frame Base Address to device C WINDOWS EMM386 EXE NOEMS and save this file CardBus Configuration Press Fl to go to the IBM BIOS Setup Utility Press F9 and then Enter to Error Device Dis
38. ely out of the reach of children to prevent the risk of suffocation from plastic bags e The battery pack contains a small amount of harmful substances There is danger of an explosion if the battery pack is incorrectly replaced exposed to fire or water short circuited or disassembled Keep the battery pack away from children and do not put it in trash that is disposed of in landfills To reduce the risk of fire use only No 26 AWG or thicker telephone cable The fluorescent lamp in the LCD contains mercury Do not put it in trash that is disposed of in landfills Rough handling or dropping the computer can cause the LCD to break and the internal fluid to get into your eyes or on your hands Immediately wash the affected areas with water If symptoms persist seek medical care Do not disassemble the optical storage drive unit as this might result in hazardous radiation exposure e Avoid direct eye exposure with the laser beam contained in some drives First Edition February 2003 The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warra
39. emarks or service marks of others This offer is subject to change or cancellation without notice Copyright IBM Corporation 1999 2002 All rights reserved 72 ThinkPad G40 Series Service and Troubleshooting Guide SMARTSU mm Notes edition millennium F licitations vous tes d sormais en mesure de travailler comme vous le souhaitez Notre offre En tant que d tenteur d un ordinateur personnel IBM vous avez recu une licence d utilisation des logiciels Lotus SmartSuite Edition Millennium et Client Lotus Notes V5 Le client Notes vous donne acc s la messagerie Internet partir de n importe quel serveur POP3 ou IMAP4 standard Si vous utilisez Notes avec le serveur Domino vous devez acqu rir une Licence d acc s client utilisateur Domino Client Access License CAL Pour plus d informations sur l achat de cette licence permettant de se connecter un serveur Domino reportez vous la section Achat de volume ci apr s A propos de Lotus Notes Lotus Notes propose un acc s au World Wide Web en un clic de souris associ des services de messagerie et de collaboration universels dans un environnement tr s facile utiliser et personnali sable Combinant les fonctionnalit s de courrier lectronique agen da planification de groupe navigation Web et gestion de l infor mation knowledge management Notes permet de g rer en une seule application et o que vous soyez toutes l
40. ent will be construed and the legal relations between the parties will be determined in accordance with the French laws and all disputes arising out of this Agreement or related to its violation or execution including summary proceedings will be settled exclusively by the Commercial Court of Paris 4 Angola Bahrain Botswana Burundi Egypt Eritrea Ethiopia Ghana Jordan Kenya Kuwait Liberia Malawi Malta Mozambique Nigeria Oman Pakistan Qatar Rwanda Sao Tome Saudi Arabia Sierra Leone Somalia Tanzania Uganda United Arab Emirates United Kingdom West Bank Gaza Yemen Zambia and Zimbabwe this Agreement will be governed by English Law and disputes relating to it will be submitted to the exclusive jurisdiction of the English courts and 5 in Greece Israel Italy Portugal and Spain any legal claim arising out of this Statement will be brought before and finally settled by the competent court of Athens Tel Aviv Milan Lisbon and Madrid respectively 60 ThinkPad G40 Series Service and Troubleshooting Guide THE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED AUSTRIA AND GERMANY The IBM Warranty for Machines The following replaces the first sentence of the first paragraph of this Section The warranty for an IBM Machine covers the functionality of the Machine for its normal use and the Machine s conformity to its Specifications The following paragraphs are added to this Section The minimum warranty period fo
41. entium 4 Celeron processors the ThinkPad G40 implements the Dynamic CPU Throttling feature which reduces CPU frequency dynamically 1 when the system operates in battery mode 2 when the system increases power consumption 3 when system temperature increases To avoid or reduce this problem do one or all of the following 1 Attach the ac adapter 2 Close applications not being used 3 Try to lower system temperature by increasing the fan speed with the Battery MaxiMiser Wizard with Fan Control Problem Playback of DVD is not smooth Solution This problem may occur when the ac adapter is not attached To prolong battery life with the higher frequency of Intel s Pentium 4 Celeron processors the ThinkPad G40 implements the Dynamic CPU Throttling feature which reduces CPU frequency dynamically 1 when the system operates in battery mode 2 when the system increases power consumption 3 when system temperature increases To avoid or reduce this problem do one or all of the following 1 Attach the ac adapter 2 Close applications not being used 3 Try to lower system temperature by increasing the fan speed with the Battery MaxiMiser Wizard with Fan Control 28 ThinkPad G40 Series Service and Troubleshooting Guide Solving computer problems Starting BIOS Setup Utility Your computer provides a program called IBM BIOS Setup Utility that enables you to select various setup parameters Config Set the configurati
42. er to Restore your utility factory contents backups A Help y Exit Run Create diagnostic diagnostics disks Display iif 2 19 44 PM 3 After the Access IBM Predesktop Area opens to the Utilities page you can select from the following icons e Start setup utility opens the IBM BIOS Setup Utiltiy program e Recover to factory contents erases all files on primary partition the C drive and installs the software contents present when your PC was manufactured Call the IBM HelpCenter for help and information before using this recovery method See the telephone numbers in this publication under Calling IBM on page 38 e Restore your backups restores backups you have made with IBM Rapid Restore PC if backups have been made e Run diagnostics starts diagnostics tests to help determine whether there are problems with your PC and what might be causing them e Create diagnostic disks helps you create special disks used during diagnostic tests In the left panel of the Access IBM Predesktop Area you can click the following to open other pages or exit the utility Startup enables you to change the order of devices in which the PC searches for the operating system during startup In some situations you might need Chapter 2 Solving computer problems 25 Solving computer problems to start the operating system from a CD drive rather than the hard disk You specify those kinds of changes on this page Preferences pr
43. es donn es dont vous avez besoin Notes synchronise ces donn es avec votre portable ou votre assistant num rique personnel PDA vous per mettant de traiter loin de votre lieu de travail messages lectro niques rendez vous contacts et diverses autres t ches A propos de SmartSuite Gr ce ses applications puissantes dot es de fonctionnalit s qui vous guident dans vos diff rentes t ches SmartSuite conjugue effi cacit du travail et gain de temps Lotus SmartSuite inclut Lotus 1 2 3 Lotus Organizer Lotus Word Pro et bien d autres applications Introductory Support Le limited introductory support est disponible aupr s du HelpCenter IBM titre gratuit pendant 30 jours Lorsque vous contactez IBM suivez ces simples recommandations si vous avez un probl me ou une question au sujet de l installation de Lotus Notes ou de SmartSuite 1 Installez vous c t de votre ordinateur 2 Inscrivez ce que vous tiez en train de faire au moment o le probl me est survenu 3 Inscrivez le texte exact des messages d erreur affich s sur votre cran 4 Sauvegardez tous les fichiers faisant l objet de votre demande d assistance Ce service ne foumit qu une assistance de mise en marche Aux Etats Unis composez le 1 800 772 2227 vingt quatre heures sur vingt quatre sept jours sur sept Au Canada composez le 1 800 565 3344 de 8 30 20 00 ET du lundi au vendredi Pour une assistance plus compl te et payan
44. es lets you manage all your information needs in a single application combining e mail calendaring group scheduling contact and task management Web browsing and knowledge management and lets you work from anywhere Notes synchronizes data with your laptop and per sonal digital assistant PDA so you can take e mail appointments to do s contacts and more on the road About SmartSuite SmartSuite contains powerful applications with time saving features that give you a head start on your work and guide you through tasks Lotus SmartSuite includes Lotus 1 2 3 Lotus Organizer Lotus Word Pro and more Introductory Support Limited introductory support is available through the IBM HelpCenter at no charge for 30 days When calling IBM follow these simple guidelines if you have a problem or have a question about installing Lotus Notes or SmartSuite 1 Be at your computer 2 Write down what you were doing when the problem occurred 3 Write down the exact text of any error messages displayed on your screen 4 Create a backup of any files for which you are seeking support This service provides up and running assistance only In the U S call 1 800 772 2227 24 hours per day seven days per week ln Canada call 1 800 565 3344 tom 8 30 a m to 8 00 p m ET Monday through Friday You can obtain more extensive support for a fee via Lotus directly Lotus Customer Support Options Warranty support is not provid
45. esents various options depending on your model and accessories you can set for the Access IBM Predesktop Area Information gathers essential information about your PC that you can provide to call center technicians if necessary Help provides information about the various pages in Access IBM Predesktop area Exit closes the Access IBM Predesktop Area and resumes the startup sequence that was interrupted 26 ThinkPad G40 Series Service and Troubleshooting Guide Solving computer problems Other problems Problem The computer locks or does not accept any input Solution Your computer might lock when it enters standby mode during a communication operation Disable the standby timer when you are working on the network To turn off the computer press and hold the power switch for 4 seconds or more Problem The computer does not turn off with the power switch Solution If the standby indicator is on and you are working under battery power replace the battery with a fully charged one or change your power source to ac power If you still have a problem press and hold the power switch for 4 seconds or more this forces the computer to turn off Problem The computer does not start from a device you want such as a diskette drive Solution Refer to the Startup menu of the IBM BIOS Setup Utility Make sure that the startup sequence in the IBM BIOS Setup Utility is set so that the computer starts from the device you want
46. f the organization These situations may for example include e Using integrated wireless cards on airplanes or in hospitals In environments where the risk of interference to other devices or services is perceived or identified as harmful If you are uncertain of the policy that applies on the use of wireless devices in a specific organization e g airport or hospital you are encouraged to ask for authorization to use the Wireless LAN Mini PCI Adapter prior to turning on the ThinkPad G40 computer Copyright IBM Corp 2003 49 50 ThinkPad G40 Series Service and Troubleshooting Guide Appendix C Warranty information This appendix contains warranty information for your ThinkPad warranty period warranty service and support and the IBM Statement of Limited Warranty Warranty Period Contact your place of purchase for warranty service information Some IBM Machines are eligible for on site warranty service depending on the country or region where service is performed or the machine type Machine type 2387 Country or region Warranty period All Parts 3 months labor 3 months Battery pack 3 months Machine type 2388 Country or region Warranty period All Parts 1 year labor 1 year Battery pack 1 year Machine type 2389 Country or region Warranty period All Parts 3 years labor 3 years Battery pack 1 year Warranty service and support With t
47. f the same type To avoid possible injury or death do not 1 throw or immerse the battery into water 2 allow it to heat to more than 100 C 212 F or 3 attempt to repair or disassemble it Dispose of it as required by local ordinances or regulations and your company s safety standards 44 ThinkPad G40 Series Service and Troubleshooting Guide DANGER Main battery safety notice DANGER DO NOT OPEN OR EXPOSE TO HEAT ABOVE 100 C DANGER NE PAS OUVRIR NI EXPOSER PLUS DE 100 C VORSICHT NICHT REPARIEREN ODER ZERLEGEN MIT WASSER IN BER HRUNG BRINGEN ODER BER 100 C ERHITZEN PELIGRO NO ABRIR O EXPONER A TEMPERATURAS SUPERIORES A 100 C ATTENZIONE NON APRIRE O RISCALDARE AD UNA TEMPERATURA SUPERIORE Al 100 C FARLIG M IKKE BNES ELLER UDS TTES FOR TEMPERATURER OVER 100 C GEVAAR NIET OPENEN NIET BLOOTSTELLEN AAN TEMPERATUREN BOVEN 100 C VAARA L AVAA AKKUA L K KUUMENNA SIT YLI 100 ASTEEN L MP TILAAN FARE M IKKE PNES ELLER UTSETTES FOR VARME OVER 100 C PERIGO NAO ABRIR NEM EXPOR A TEMPERATURAS SUPERIORES A 100 C FARA PPNA INTE BATTERIET OCH UTS TT DET INTE F R V RME VER 100 C ER K ENK BROFNIDIIO KPIA 100 CE EOD mim COG MEE LINTE BESHE a FLSE HU AR Wee LEWC BEES E Dale CLC E PERIGO NAO ABRA OU EXPONHA A AQUECIMENTO ACIMA DE 100 C DANGER Backup battery safety notice DANGER Do not recharge open or expose to heat above 100 C DANGER Ne pas rec
48. fice buildings If you are not sure which kind of phone line you are using contact your telephone company Your computer might have both an Ethernet connector and a modem connector If so be sure to connect your communication cable to the correct one so your connector is not damaged See Access IBM your on board help system for information on the location of these connectors press the Access IBM button to open Access IBM Register your ThinkPad products with IBM refer to the Web page www ibm com pc register This can help authorities return your computer to you if it is lost or stolen Registering your computer also enables IBM to notify you about possible technical information and upgrades Only an authorized IBM ThinkPad repair technician should disassemble and repair your computer Do not modify or tape the latches to keep the display open or closed Take care not to turn your computer over while the ac adapter is plugged in This could break the adapter plug Chapter 1 Overview of your new ThinkPad computer 7 Caring for your ThinkPad computer e Turn off your computer if you are replacing the hard disk drive e If you exchange drives in your computer reinstall the plastic bezel faces if supplied e Store your external hard disk diskette CD DVD and CD RW DVD drives in the appropriate containers or packaging when they are not being used Cleaning your computer Occasionally clean your computer as follows e Use
49. for Windows do as follows 1 Click Start 2 Move the cursor to All Programs in Windows other than Windows XP Programs and then to PC Doctor for Windows 3 Click PC Doctor 4 Choose one of the tests from either the Device Categories or the Test Scripts m Attention Running any tests may take several minutes Make sure you have time to run the entire test do not interrupt the test while it is running The System Test of the Test Scripts runs some tests of critical hardware components but it does not run all of the diagnostic tests in PC Doctor for Windows If PC Doctor for Windows reports that all of the tests in the System Test have been run and that it has found no problems consider running more of the tests in PC Doctor for Windows If you are preparing to contact IBM for support be sure to print the test log so that you can rapidly provide information to the help technician 10 ThinkPad G40 Series Service and Troubleshooting Guide Solving computer problems Troubleshooting If you do not find your problem here refer to Access IBM your on board help system Open Access IBM by pressing the Access IBM button The following section only describes problems that might prevent you from accessing this help system Error messages Notes 1 In the charts x can be any character 2 The version of PC Doctor referred to here is PC Doctor for Windows Message Solution 0175 Bad CRC1 stop
50. g are provided at no additional to A charge Any applicable duties and taxes imposed Lotus FastSite Web Publisher Lotus Word Pro Word Processor by local jurisdictions are extra http smartsuite modusmedia com Lotus ScreenCam Multimedia Lotus SmartCenter Internet Information In Latin American Countries Manager Mail address Lotus Freelance Graphics Presentation IBM Lotus SmartSuite Program Graphics Modus Media International Lotus Customer Support Options 501 Innovation Avenue Warranty support is not provided with this offer For information about Morrisville NC USA 27560 various support options please visit www support lotus com Fax 919 405 4495 Technical support contracts can be purchased directly from Lotus or se from a Lotus Authorized Reseller To inquire about an order contact smartsuite_ibm modusmedia com IBM International License Agreement for Non Warranted Programs In Asia Pacific Countries This offer is governed by copyright law and the IBM International Mail address License Agreement for Non Warranted Programs that comes with your computer Your use of the Lotus SmartSuite programs described in this offer constitutes acceptance of these terms These programs are not for resale IBM Lotus SmartSuite Program Modus Media International eFulfillment Solution Center 750 Chai Chee Road Proof of Entitlement 03 10 14 Technopark at Chai Chee The proof of purchase for your IBM Personal Co
51. g standards 1 MB 3 5 inch unformatted diskette 2DD ANSI American National Standards Institute X3 137 ISO International Standards Organization 8860 ECMA European Computer Manufacturers Association 100 2 MB 3 5 inch unformatted diskette 2 HD ANSI X3 171 ISO 9529 ECMA 125 External interface Parallel connector IEEE 1284A PS 2 mouse keyboard combination connector External monitor connector PC Card slot Type M Headphone jack Microphone jack Four Universal Serial Bus USB 2 0 connectors RJ11 telephone connector available if the modem feature is installed RJ45 Ethernet connector Integrated wireless LAN IEEE 802 11b feature on some models Integrated wireless LAN IEEE 802 11b or IEEE 802 11a b feature on some models 4 ThinkPad G40 Series Service and Troubleshooting Guide Specifications Specifications Size e Width 329 mm 12 95 in e Depth 282 5mm 11 2 in e Height 37 1 mm 50 9 mm 1 46 in 2 00 in Environment e Maximum altitude without pressurization 3048 m 10 000 ft e Temperature At altitudes up to 2438 m 8000 ft Operating with no diskette 5 to 35 C 41 to 95 F Operating with a diskette 10 to 35 C 50 to 95 F Not operating 5 to 43 C 41 to 110 F At altitudes above 3048 m 10 000 ft Maximum operating temperature 31 3 C 88 E Note When you charge the battery pack its temperature must be a
52. harger ouvr ir ou exposer plus de 100 C VORSICHTI Batterie nicht laden oder ffnen vor Hitze ber 100 C sch tzen PELIGRO No recargar abrir o exponer a calor sobre 100 C ATTENZIONE Non ricaricare aprire o esporre oltre 100 C FARLIG Ma ikke genoplades bnes eller uds ttes for temperaturer over 100 C GEVAAR Niet her laden openen of blootstellen aan temperaturen boven 100 C VAARA Ald lataa paristoa uudelleen avaa sit tai kuumenna sit yli 100 C FARE M ikke opplades pnes eller utsettes for varme over 100 C PERIGO N o recarregue abra ou exponha a temperaturas superiores a 100 C FARA Batteriet f r ej laddas ppnas eller uts ttas f r v rme ver 100 C ER FE DBBLUI00CULOMAISLAWT lt K EN PERIGO N o recarregue n o abra e n o exponha a uma temperatura superior a 100 C Appendix A Important safety instructions 45 A DANGER Follow the instruction below when installing or reconfiguring the Mini PCI option To avoid shock hazard disconnect all the cables and the ac adapter when you install the Mini PCI option or open the covers of the system or attached devices Electrical current from power telephone and communication cables is hazardous CAUTION When you have added or upgraded a Mini PCI Card or a memory card do not use your computer until you have closed the cover Never use the computer when the cover is open CAUTION The fluorescent lamp in the liquid cr
53. he hard disk drive Replacing the hard disk drive You can replace a damaged hard disk drive yourself Note Replace the hard disk drive only if you have it repaired The connectors m Attention and bay of the hard disk drive were not designed for frequent changes or drive swapping The Product Recovery program and the Access ThinkPad Predesktop Area are not contained in the replacement hard disk drive Handling a hard disk drive e Do not drop the drive or subject it to physical shocks Put the drive on a material such as soft cloth that absorbs the physical shock e Do not apply pressure to the cover of the drive e Do not touch the connector The drive is very sensitive Incorrect handling can cause damage and permanent loss of data on the hard disk Before removing the hard disk drive make a backup copy of all the information on the hard disk and then turn the computer off Never remove the drive while the system is operating in standby mode or in hibernation mode To 1 replace the hard disk drive do the following Turn off the computer then disconnect the ac adapter and all cables from the computer Close the computer display and turn the computer over Remove the battery Remove the screw that secures the hard disk drive 32 ThinkPad G40 Series Service and Troubleshooting Guide Replacing the hard disk drive 5 Open the computer display then stand the computer on its side and rem
54. he original purchase of an IBM ThinkPad you have access to extensive support During the IBM Machine warranty period you may call IBM or your reseller for problem determination assistance under the terms of the IBM Statement of Limited Warranty The following services are available during the warranty period O Copyright IBM Corp 2003 51 e Problem determination Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem IBM hardware repair If the problem is determined to be caused by IBM hardware under warranty trained service personnel are available to provide the applicable level of service either on site or at an IBM service center as determined by IBM Engineering Change management Occasionally there might be changes that are required after a product has been shipped from IBM In those instances IBM will make Engineering Changes ECs available that apply to your hardware The following items are not covered under warranty service e Replacement or use of non IBM parts All IBM parts contain a 7 character identification in the format IBM FRU XXXXXXX e Identification of non IBM software problem sources e Installation of customer replaceable units CRUs e Installation and configuration of machine code or licensed internal code that is designated as customer installable If you do not register your computer with IBM
55. ined desktop application that makes Internet publishing fast and easy You created the content now you can easily format it for publishing to the Internet or your company s intranet Year 2000 Ready Be ready for the new millennium SmartSuite applications are consistent with Lotus and IBM s definition for year 2000 readiness Compatibility With Microsoft Office and most other popular desktop applications Integration with Lotus Notes and most other strategic enterprise systems Synergy with Lotus eSuite Share data between eSuite and SmartSuite applications preserving both content and format Minimum System Requirements Memory SmartSuite Millennium Edition requires 8MB RAM for Windows 12MB or more Hardware recommended 16MB RAM for Windows NT IBM PC or compatible 486 or higher FastSite requires 16MB of RAM VGA adapter and monitor Disk Space CD ROM drive 3 5 media exchange 96MB available disk space to install the minimum available a mouse or other features 29MB of available disk space required to pointing device run from CD ROM drive Software Browsers MS Windows Lotus FastSite requires Microsoft Internet Explorer 3 02 or later included 2 English 76 ThinkPad G40 Series Service and Troubleshooting Guide Conditions of Use If you already have a valid licence for Lotus SmartSuite Millennium edition or for Lotus SmartSuite 97 this document entitles you to make an additional copy of the software for use on the I
56. ing days for delivery NO RETURNS ACCEPTED There is No Charge for the International English CD ROM or French CD ROM NO PROGRAM SERVICES ARE AVAILABLE FOR THESE PROGRAMS THEY ARE PROVIDED AS 15 WITHOUT WARRANTY OF ANY KIND IBM DISCLAIMS ALL WARRANTIES FOR THESE PROGRAMS EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED FO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE US Government Usen Restncted Rights Use duplication or disclose restricted by GSA ADP Schedule Contract with IBM Corporation Lotes 1 2 3 Smart uite Word Pro Organizer and Notes ase trademarks of Lotus Development Corporation IBM and HelpCenter are tademarts of Intematonal ben Machines Corporation in the United States other countnes or both Other company product and rer gn names may be trademarks or service marks of others This offer is subject 10 change or cancellation without notice 2002 Copyright Lotus Development Corporation Copyaght EM Corporation A rights reserved Part Number 11K6273 Lotus An IBM Company SUPERHUMANSOFTWARE www lotus com 70 ThinkPad G40 Series Service and Troubleshooting Guide millennium edition Congratulations you now have the power to work the way you want Here s the offer As an IBM Personal Computer customer you receive a license for both Lotus SmartSuite Millennium Edition and Lotus Notes R5 Client software The Notes client allows you to access Internet Mail
57. ing the fitting of non IBM option cards This product satisfies the Class B limits of EN 55022 Appendix D Notices 67 Product notice requirements The following notice applies to machines equipped with both a DVD and a TV out function This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing use only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited Environmental notices for Japan Collecting and recycling a disused ThinkPad computer If you are a company employee and need to dispose of a ThinkPad computer that is the property of the company you must do so in accordance with the Waste Disposal Law The computer is categorized as industrial waste containing iron glass plastics and other materials It should be properly disposed of by an industrial waste disposal contractor certified by a local government For details visit the IBM Web site at www ibm com jp pc recycle pc If you use a ThinkPad computer at home and need to dispose of it you must comply with local ordinances and regulations Disposing of a ThinkPad computer component containing heavy metal The pri
58. is such a mark the hard disk drive is disabled Clear the mark to enable the drive by pressing the Insert key Startup problems Problem The Microsoft Windows operating system will not start Solution Use the Access IBM Predesktop Area to help solve or identify your problem Starting the Access IBM Predesktop is easy If the Windows operating system does not start correctly the Access IBM Predesktop Area will start automatically If for some reason the Access IBM Predesktop Area does not open automatically do the following 1 Turn off your PC and then turn it back on again 2 Watch the screen carefully while your PC starts When the following prompt is displayed press the blue Access IBM button to open the Access IBM Predesktop Area To interrupt normal startup press the blue Access IBM button The Access IBM Predesktop Area opens to the Utilities page 24 ThinkPad G40 Series Service and Troubleshooting Guide Solving computer problems A window such as this will appear You have requested to interrupt the normal startup sequence You can use the utility applications on this page if you need to change computer configuration settings or if your computer cannot open the desktop normally When you use these utilities you might need to restart your computer for any changes to take effect Press Exit to resume the startup sequence Startup Preferences CN Information Ce Y Ho Start setup Recov
59. ishing of this document does not give you any license to these patents You can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A Processing date data This IBM hardware product and IBM software products that might be packaged with it have been designed when used in accordance with their associated documentation to process date data correctly within and between the 20th and 21st centuries provided all other products for example software hardware and firmware used with these products properly exchange accurate date data with them IBM cannot take responsibility for the date data processing capabilities of non IBM products even if those products are preinstalled or otherwise distributed by IBM You should contact the vendors responsible for those products directly to determine the capabilities of their products and update them if needed This IBM hardware product cannot prevent errors that might occur if software upgrades or peripheral devices you use or exchange data with do not process date data correctly The foregoing is a Year 2000 Readiness Disclosure Copyright IBM Corp 2003 65 References to Web site addresses Any references in this publication to non IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials fo
60. ly for the Machine that is the subject of the claim or which otherwise gives rise to the claim The following item is added to this paragraph 3 breach of IBM s obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982 Applicability of suppliers and resellers unchanged The following is added to the end of this Section IBM s entire liability and your sole remedy whether in contract or in tort in respect of any default shall be limited to damages Appendix C Warranty information 63 64 ThinkPad G40 Series Service and Troubleshooting Guide Appendix D Notices This publication was developed for products and services offered in the USA IBM may not offer the products services or features discussed in this document in other countries Consult your local IBM representative for information on the products and services currently available in your area Any reference to an IBM product program or service is not intended to state or imply that only that IBM product program or service may be used Any functionally equivalent product program or service that does not infringe any IBM intellectual property right may be used instead However it is the user s responsibility to evaluate and verify the operation of any non IBM product program or service IBM may have patents or pending patent applications covering subject matter described in this document The furn
61. m The critical low battery error message is displayed and the computer immediately turns off Solution The battery power is getting low Connect the ac adapter to the computer or replace the battery with a fully charged one Problem When you take action to return from standby mode the computer display remains blank Solution Check whether an external monitor was disconnected while the computer was in standby mode Do not disconnect the external monitor while the computer is in standby mode or hibernation mode If no external monitor is attached when the computer resumes the computer display remains blank and output is not displayed This restriction does not depend on the resolution value Press Fn F7 to bring up the computer display Problem The computer does not return from standby mode or the standby indicator stays on and the computer does not work Solution If the system does not return from standby mode it may have entered standby or hibernation mode automatically because the battery is depleted Check the standby indicator e If the standby indicator is on your computer is in standby mode Connect the ac adapter to the computer then press En e If the standby indicator is off your computer is in hibernation mode or power off state Connect the ac adapter to the computer then press power button to resume operation If the system still does not return from standby mode your system may stop responding and you cannot t
62. mp D 7 8 Double click Display in the Control Panel The Display Properties window opens Click the Settings tab Check if the Colors and Screen area are correctly set Click Advanced Click the Adapter tab Make sure Intel 82852 82855 GM GME Chip is shown in Adapter information window Click the Monitor tab Make sure the information is correct For Windows 98 1 Double click Display in the Control Panel The Display Properties window opens Click the Settings tab Check if the Colors and Screen area are correctly set Click Advanced Chapter 2 Solving computer problems 21 Solving computer problems 5 Click the Adapter tab 6 Make sure Intel 82852 82855 GM GME Graphics Controller 0 is shown in the window 7 Click the Monitor tab 8 Make sure the information is correct Problem Incorrect characters appear on the screen Solution Did you install the operating system or application program correctly If they are installed and configured correctly have the computer serviced Problem The screen stays on even after you turn off your computer Solution Press and hold the power switch for 4 seconds or more to turn off your computer then turn it on again Problem Missing discolored or bright dots appear on the screen every time you turn on your computer Solution This is an intrinsic characteristic of the TFT technology Your computer s display contains multiple thin film
63. mple guidelines if you encounter a problem or have a question about Lotus SmartSuite Millennium 1 Be at your computer 2 Document what you were doing when the problem occurred write down the exact text of any messages displayed on your screen 3 Create a backup of any files for which you are seeking support This service provides Up and Running assistance only Refer to the IBM documentation that comes with your IBM PC for details of where to call for this free introductory telephone support Lotus Warranty Support Lotus Warranty support is not included with this offer Lotus on the Web The Lotus Web site provides you with complete access to information about Lotus its products Business Partners Solutions and Education Access the site at http www lotus com Paid Support You can obtain more extensive support such as assistance to how to questions for a fee through Lotus directly on 44 870 6006123 For more information about Lotus support options visit the Lotus support web pages at www support lotus com For queries with regard to your Smartsuite CD order fulfillment from the coupon supplied please E Mail to Ibm_millennium modusmedia com 4 English An IBM Company 78 ThinkPad G40 Series Service and Troubleshooting Guide OMMANDEZ MAINTENANT ORDINA ADESSO BESTELLEN SIE JETZ EFECT E SU PEDIDO AHORA BESTEL NU Se Notes SERRE SERRE Country Pays Paese Land Pais Land
64. mputer operates after the battery status indicator shows empty Solution Discharge and recharge the battery Problem The operating time for a fully charged battery is short Solution Discharge and recharge the battery If your battery s operating time is still short use a new battery Problem The computer does not operate with a fully charged battery Solution The surge protector in the battery might be active Turn off the computer for one minute to reset the protector then turn on the computer again Problem The battery does not charge Solution You cannot charge the battery when it is too hot If the battery feels hot remove it from the computer and allow it to cool to room temperature After it cools reinstall it and recharge the battery If it still cannot be charged have it serviced Hard disk drive problems Problem The hard disk drive makes a rattling noise intermittently Solution The rattling noise might be heard when e The hard disk drive starts accessing the data or when it stops Chapter 2 Solving computer problems 23 Solving computer problems e You are carrying the hard disk drive e You are carrying your computer This is a normal characteristic of a hard disk drive and is not a defect Problem The hard disk drive does not work Solution In the startup menu in IBM BIOS Setup Utility make sure that there is no exclamation point to the left of the hard disk drive or its child node If there
65. mputer should be Singapore 469000 retained as your proof of entitlement Fax 65 445 5830 Volume Purchasing i gt To purchase SmartSuite or other Lotus products please visit smartsuiteapacemodusmedia com www ibm com or www lotus com passportadvantage NO PROGRAM SERVICES ARE AVAILABLE FOR THESE PROGRAMS THEY ARE PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND IBM DISCLAIMS ALL WARRANTIES FOR THESE PROGRAMS EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corporation Lotus 1 2 3 SmartSuite Word Pro and Organizer are trademarks of Lotus Development Corporation IBM and HelpCenter are trademarks of Intemational Business Machines Corporation in the United States other coun tries or both Other company product and services names may be trademarks or service marks of others This offer is subject to change or cancellation without notice 2001 Copyright Lotus Development Corporation All rights reserved UA O NA HU 45 Part Number 32P4547 Appendix D Notices 81 82 ThinkPad G40 Series Service and Troubleshooting Guide Index A Access IBM v battery problems 23 BIOS Setup 29 C carrying the computer 6 cleaning the computer 8 computer display problems 20 configuration setup 29 E electronic help v error
66. n Appendix C Warranty information 61 In such instances regardless of the basis on which you are entitled to claim damages from IBM IBM is liable for no more than items 1 and 2 unchanged IRELAND Extent of Warranty The following is added to this Section Except as expressly provided in these terms and conditions all statutory conditions including all warranties implied but without prejudice to the generality of the foregoing all warranties implied by the Sale of Goods Act 1893 or the Sale of Goods and Supply of Services Act 1980 are hereby excluded Limitation of Liability The following replaces items one and two of the first paragraph of this Section 1 death or personal injury or physical damage to your real property solely caused by IBM s negligence and 2 the amount of any other actual direct damages up to 125 percent of the charges if recurring the 12 months charges apply for the Machine that is the subject of the claim or which otherwise gives rise to the claim Applicability of suppliers and resellers unchanged The following paragraph is added at the end of this Section IBM s entire liability and your sole remedy whether in contract or in tort in respect of any default shall be limited to damages ITALY Limitation of Liability The following replaces the second sentence in the first paragraph In each such instance unless otherwise provided by mandatory law IBM is liable for no more than
67. n of this Agreement prevails over any other language version HONG KONG AND MACAU Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws of Hong Kong Special Administrative Region INDIA Limitation of Liability The following replaces items 1 and 2 of this Section 1 liability for bodily injury including death or damage to real property and tangible personal property will be limited to that caused by IBM s negligence 2 asto any other actual damage arising in any situation involving nonperformance by IBM pursuant to or in any way related to the subject of this Statement of Limited Warranty IBM s liability will be limited to the charge paid by you for the individual Machine that is the subject of the claim JAPAN Governing Law The following sentence is added to this Section Any doubts concerning this Agreement will be initially resolved between us in good faith and in accordance with the principle of mutual trust NEW ZEALAND The IBM Warranty for Machines The following paragraph is added to this Section The warranties specified in this Section are in addition to any rights you may have under the Consumer Guarantees Act 1993 or other legislation which 58 ThinkPad G40 Series Service and Troubleshooting Guide cannot be excluded or limited The Consumer Guarantees Act 1993 will not apply in respect of any goods which IBM provides if you require the
68. nsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Responsible Party 66 ThinkPad G40 Series Service and Troubleshooting Guide International Business Machines Corporation New Orchard Road Armonk NY 10504 Telephone 1 919 543 2193 C Tested To Comply With FCC Standards FOR HOME OR OFFICE USE Industry Canada Class B Emission Compliance Statement This Class B digital apparatus complies with Canadian ICES 003 Avis de conformit a la r glementation d Industrie Canada Cet appareil num rique de la classe B est conform la norme NMB 003 du Canada European Community Directive Conformance Statement This product is in conformity with the protection requirements of EU Council Directive 89 336 EEC on the approximation of the laws of the Member States relating to electro magnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product includ
69. nted circuit board of a ThinkPad computer contains heavy metal Soldering with lead is used on the printed circuit board To properly dispose of the disused printed circuit board follow the instructions in Collecting and recycling a disused ThinkPad computer Disposing of a disused lithium battery A button shaped lithium battery is installed on the system board of your ThinkPad computer to back up the main battery If you want to replace it with a new one contact your place of purchase or ask for a repair service provided by IBM If you have replaced it by yourself and want to dispose of the disused lithium battery insulate it with vinyl tape contact your place of purchase and follow the instructions You can also see the instructions at www ibm com jp pc recycle battery 68 ThinkPad G40 Series Service and Troubleshooting Guide If you use a ThinkPad computer at home and need to dispose of a lithium battery you must comply with local ordinances and regulations Handling a disused ThinkPad battery pack Your ThinkPad computer has a lithium ion battery pack or a nickel metal hydride battery pack If you are a company ThinkPad computer user and need to dispose of a battery pack contact the proper person in IBM sales service or marketing and follow that person s instructions You can also see the instructions at www ibm com jp pc recycle battery If you use a ThinkPad computer at home and need to dispose of a battery pack you must
70. nties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time without notice IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you O Copyright International Business Machines Corporation 2003 All rights reserved US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp Important Notice for Users Important Regulatory Notice for Users The ThinkPad G40 computer complies with the radio frequency and safety standards of any country or region in which it has been approved for wireless use You are requested to install and use your ThinkPad computer in strict accordance with the local RF regulations Before you use the ThinkPad G40 computer please find and read Regulatory Notice for ThinkPad G40 the notice that supplements this Service and Troubleshooting Guide The notice is included in the package with this publication Information about hard disk capacity Instead of providing a recovery CD or a Windows CD with your computer IBM pro
71. ntity within the country of purchase if that IBM entity provides warranty service in that country or from an IBM reseller approved by IBM to perform warranty service on that Machine in that country Warranty service in Africa is available within 50 kilometers of an IBM authorized service provider You are responsible for transportation costs for Machines located outside 50 kilometers of an IBM authorized service provider Governing Law The applicable laws that govern interpret and enforce rights duties and obligations of each of us arising from or relating in any manner to the subject matter of this Statement without regard to conflict of laws principles as well as Country unique terms and competent court for this Statement are those of the country in which the warranty service is being provided except that in 1 Albania Bosnia Herzegovina Bulgaria Croatia Hungary Former Yugoslav Republic of Macedonia Romania Slovakia Slovenia Armenia Azerbaijan Belarus Georgia Kazakhstan Kyrgyzstan Moldova Russia Tajikistan Turkmenistan Ukraine and Uzbekistan the laws of Austria apply 2 Estonia Latvia and Lithuania the laws of Finland apply 3 Algeria Benin Burkina Faso Cameroon Cape Verde Central African Republic Chad Congo Djibouti Democratic Republic of Congo Equatorial Guinea France Gabon Gambia Guinea Guinea Bissau Ivory Coast Lebanon Mali Mauritania Morocco Niger Senegal Togo and Tunisia this Agreem
72. on of your computer Date Time Set the date and time Security Set security features Startup Set the startup device Restart Restart the system Note You can set many of these parameters more easily by using the ThinkPad Configuration Program For more information on this Program refer to the on board help To start IBM BIOS Setup Utility do as follows 1 To protect yourself against accidental loss of data refer to Backing up your system registry and configuration in Access IBM Open Access IBM by pressing the Access IBM button Backing up your registry saves your computer s current configuration Remove any diskette from the diskette drive and then turn off the computer Turn on the computer then while the To interrupt normal startup press the blue Access IBM button message is displayed at the lower left of the screen press the Access IBM button The Access IBM Predesktop Area appears on the screen If you have deleted the service partition of the hard disk drive or replaced the hard disk drive itself the Access IBM Predesktop Area does not appear Refer to the Note below Next double click the Start setup utility icon If you have set a supervisor password the IBM BIOS Setup Utility menu appears after you enter the password You can start the utility by pressing Enter instead of entering the supervisor password however you cannot change the parameters that are protected by
73. or your ThinkPad computer Use a quality carrying case that provides adequate cushion and protection Do not pack your computer in a tightly packed suitcase or bag Handle storage media and drives properly Avoid inserting diskettes at an angle and attaching multiple or loose diskette labels as these can lodge in the drive If your computer comes with a CD DVD or CD RW DVD drive do not touch the surface of a disc or the lens on the tray Wait until you hear the CD or DVD click into the center pivot of the CD DVD or CD RW DVD drive before closing the tray When installing your hard disk diskette CD DVD or CD RW DVD drive follow the instructions shipped with your hardware and apply pressure only where needed on the device See Access IBM your on board help system for information on replacing your hard disk drive open Access IBM by pressing the Access IBM button Take care in setting passwords Remember your passwords If you forget a supervisor or hard disk password IBM will not reset it and you might have to replace your system board or hard disk drive Other important tips Your computer modem might use only an analog telephone network or public switched telephone network PSTN Do not connect the modem to a PBX private branch exchange or any other digital telephone extension line because this could damage your modem Analog phone lines are often used in homes while digital phone lines are often used in hotels or of
74. ove the hard disk drive by pulling the cover away from the computer 6 Do not remove the screws from the sides of the cover instead detach the cover from the hard disk drive by pulling in the direction of the arrows first H and then RH 7 Attach the cover to a new hard disk drive Chapter 2 Solving computer problems 33 Replacing the hard disk drive 8 Insert the hard disk drive and its cover into the hard disk drive bay then firmly install them 9 Turn the computer over so that its bottom side is up Reinstall the screw Note You can replace the screw with a security screw to prevent the hard disk drive from being removed easily The security screw may not be included in your ship group You can however purchase the screw directly from NABS at www nabsnet com 10 Reinstall the battery 11 Turn the computer over again Connect the ac adapter and the cables to the computer 34 ThinkPad G40 Series Service and Troubleshooting Guide Replacing the battery Replacing the battery 1 Turn off the computer or enter hibernation mode Then disconnect the ac adapter and all cables from the computer Note If you are using a PC Card the computer might not be able to enter hibernation mode If this happens turn off the computer 2 Close the computer display and turn the computer over 3 Slide the battery latch to unlock it H then remove the battery H Note The first position of the battery latch is fo
75. p data and settings p oe Get Help 8 Support provides additional on system information support tools anc information on the Q Configure provides customizaton viites for various components and features such as power Secure your computer end data ctod problems valibes and Web page links to h went problems and Giagnose Web and a summary of key information about your computer Stay Current provides Yob pago links to hop koep you up to date on IBM offenngs F Don t show ths window again Continue Some of the topics in your help system contain brief video clips that show you how to perform certain tasks such as replacing your battery inserting a PC Card or upgrading your memory Click the play button to watch the video clip Vi ThinkPad G40 Series Service and Troubleshooting Guide Contents Important Notice for Users e Important Regulatory Notice for Users Information about hard disk capacity Finding information with Access IBM Chapter 1 Overview of your new ThinkPad computer Your ThinkPad at a glance Features S Specifications Caring for your ThinkPad computer Chapter 2 Solving computer problems Diagnosing problems fis 2 Troubleshooting Error messages Errors without messages A password problem A power switch problem Keyboard problems Standby or hibernation problems E Computer screen problems Battery problems Hard disk drive problems Start
76. places laws of the country in which you acquired the Machine in the first sentence laws of the State of New York ASIA PACIFIC AUSTRALIA The IBM Warranty for Machines The following paragraph is added to this Section The warranties specified in this Section are in addition to any rights you may have under the Trade Practices Act 1974 or other similar legislation and are only limited to the extent permitted by the applicable legislation Limitation of Liability The following is added to this Section Where IBM is in breach of a condition or warranty implied by the Trade Practices Act 1974 or other similar legislation IBM s liability is limited to the repair or replacement of the goods or the supply of equivalent goods Where that condition or warranty relates to right to sell quiet possession or clear title or the goods are of a kind ordinarily acquired for personal domestic or household use or consumption then none of the limitations in this paragraph apply Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws of the State or Territory CAMBODIA LAOS AND VIETNAM Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws of the State of New York The following is added to this Section Disputes and differences arising out of or in connection with this Agreement shall be finall
77. r this IBM product and use of those Web sites is at your own risk Electronic emission notices Federal Communications Commission FCC Statement ThinkPad G40 machine type 2387 2388 or 2389 This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult an IBM authorized dealer or service representative for help Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits Proper cables and connectors are available from IBM authorized dealers IBM is not respo
78. r Machines is six months In case IBM or your reseller is unable to repair an IBM Machine you can alternatively ask for a partial refund as far as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Machine and get your money refunded Extent of Warranty The second paragraph does not apply Warranty Service The following is added to this Section During the warranty period transportation for delivery of the failing Machine to IBM will be at IBM s expense Limitation of Liability The following paragraph is added to this Section The limitations and exclusions specified in the Statement of Limited Warranty will not apply to damages caused by IBM with fraud or gross negligence and for express warranty The following sentence is added to the end of item 2 IBM s liability under this item is limited to the violation of essential contractual terms in cases of ordinary negligence EGYPT Limitation of Liability The following replaces item 2 in this Section as to any other actual direct damages IBM s liability will be limited to the total amount you paid for the Machine that is the subject of the claim For purposes of this item the term Machine includes Machine Code and Licensed Internal Code Applicability of suppliers and resellers unchanged FRANCE Limitation of Liability The following replaces the second sentence of the first paragraph of this Sectio
79. r releasing the lock of the battery Chapter 2 Solving computer problems 35 Replacing the battery 4 Align the side of a fully charged spare battery with the side of the battery space in the computer H then gently push the battery into the space H 6 Turn the computer over again Connect the ac adapter and the cables to the computer 36 ThinkPad G40 Series Service and Troubleshooting Guide Chapter 3 Getting help and service from IBM Getting help and service 38 Calling IBM Getting help on the Web 38 Getting help around the world Copyright IBM Corp 2003 38 41 37 Getting help and service Getting help and service If you need help service technical assistance or just want more information about IBM products you will find a wide variety of sources available from IBM to assist you This section contains information about where to go for additional information about IBM and IBM products what to do if you experience a problem with your computer and whom to call for service should it be necessary Microsoft Service Packs are the latest software source for Windows product updates They are available via Web download connection charges may apply or via CD ROM For more specific information and links please go to http www microsoft com IBM offers Up and Running technical assistance with installation of or questions related to Service Packs for your IB
80. removed items are genuine and unaltered The replacement may not be new but will be in good working order and at least functionally equivalent to the item replaced The replacement assumes the warranty service status of the replaced item Many 54 ThinkPad G40 Series Service and Troubleshooting Guide features conversions or upgrades involve the removal of parts and their return to IBM A part that replaces a removed part will assume the warranty service status of the removed part Before IBM or your reseller exchanges a Machine or part you agree to remove all features parts options alterations and attachments not under warranty service You also agree to 1 ensure that the Machine is free of any legal obligations or restrictions that prevent its exchange 2 obtain authorization from the owner to have IBM or your reseller service a Machine that you do not own and 3 where applicable before service is provided a follow the problem determination problem analysis and service request procedures that IBM or your reseller provides secure all programs data and funds contained in a Machine c provide IBM or your reseller with sufficient free and safe access to your facilities to permit them to fulfill their obligations and d inform IBM or your reseller of changes in a Machine s location IBM is responsible for loss of or damage to your Machine while it is 1 in IBM s possession or 2 in transit in those cases
81. rms and Part 2 Country unique Terms The terms of Part 2 replace or modify those of Part 1 The warranties provided by IBM in this Statement of Limited Warranty apply only to Machines you purchase for your use and not for resale from IBM or your reseller The term Machine means an IBM machine its features conversions upgrades elements or accessories or any combination of them The term Machine does not include any software programs whether pre loaded with the Machine installed subsequently or otherwise Unless IBM specifies otherwise the following warranties apply only in the country where you acquire the Machine Nothing in this Statement of Limited Warranty affects any statutory rights of consumers that cannot be waived or limited by contract If you have any questions contact IBM or your reseller The IBM Warranty for Machines IBM warrants that each Machine 1 is free from defects in materials and workmanship and 2 conforms to IBM s Official Published Specifications Specifications The warranty period for a Machine is a specified fixed period commencing on its Date of Installation The date on your sales receipt is the Date of Installation unless IBM or your reseller informs you otherwise If a Machine does not function as warranted during the warranty period and IBM or your reseller are unable to either 1 make it do so or 2 replace it with one that is at least functionally equivalent you may return it to yo
82. rn Place liquids away from your computer to avoid spills and keep your computer away from water to avoid the danger of electrical shock Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags Keep your computer away from magnets activated cellular phones electrical appliances or speakers within 13cm 5 in Avoid subjecting your computer to extreme temperatures below 5 C 41 F or above 35 C 95 F Do not block the ventilation openings on the computer Be gentle with your computer Avoid placing any objects including paper between the display and the keyboard or the palm rest Do not drop bump scratch twist hit vibrate push or place heavy objects on your computer display or external devices Your computer display is designed to be opened and used at an angle slightly greater than 90 degrees Do not open the display beyond 180 degrees as this might damage the computer hinge Carry your computer properly Before moving your computer be sure to remove any media turn off attached devices and disconnect cords and cables Be sure your computer is in standby or hibernation mode or turned off before moving it This will prevent damage to the hard disk drive and data loss When picking up your open computer hold it by the bottom Do not pick up or hold your computer by the display 6 ThinkPad G40 Series Service and Troubleshooting Guide Caring f
83. rograms are provided AS IS PROGRAMS DESIGNATED AS NOT ARE PROVIDED WITHOUT A PROGRAM WARRANTY THEY ARE PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND IBM DISCLAIMS ALL WARRANTIES FOR THESE PROGRAMS EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE U S Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corporation Lotus 1 2 3 SmartSuite Approach Freelance Graphics Word Pro ScreenCam TeamReview TeamConsolidate TeamMail SmartCenter and Organizer are trademarks of Lotus Development Corporation IBM is a trademark of International Business Machines Incorporated Microsoft and Windows NT are trademarks or registered trademarks of Microsoft Corporation CompuServe is a trademark of CompuServe Incorporated Other company product and services names may be trademarks or service marks of others This offer is subject to change or cancellation without notice Lotus SmartSuite Millennium or support might not be available in all languages or countries OCopyright International Business Machines Corporation 1997 All rights reserved English 3 Appendix D Notices 77 IBM Introductory Support Limited introductory telephone support is included from IBM HelpWare for SmartSuite Millennium at no charge for 30 days from date of purchase when you register your IBM hardware Follow these si
84. rranty service for a Machine contact IBM or your reseller If you do not register your Machine with IBM you may be required to present proof of purchase During the warranty period IBM or your reseller if approved by IBM to provide warranty service provides without charge certain types of repair and exchange service to keep Machines in or restore them to conformance with their Specifications IBM or your reseller will inform you of the available types of service for a Machine based on its country of installation At its discretion IBM or your reseller will 1 either repair or exchange the failing Machine and 2 provide the service either at your location or a service center IBM or your reseller will also manage and install selected engineering changes that apply to the Machine Some parts of IBM Machines are designated as Customer Replaceable Units called CRUs e g keyboards memory or hard disk drives IBM ships CRUs to you for replacement by you You must return all defective CRUs to IBM within 30 days of your receipt of the replacement CRU You are responsible for downloading designated Machine Code and Licensed Internal Code updates from an IBM Internet Web site or from other electronic media and following the instructions that IBM provides When warranty service involves the exchange of a Machine or part the item IBM or your reseller replaces becomes its property and the replacement becomes yours You represent that all
85. rrectly If it is but the screen is still blank and you hear five beeps have the computer serviced Problem When I turn on the machine only a white cursor appears on a blank screen Solution Reinstall your operating system and turn on the computer If you still see only the cursor on the screen have the computer serviced Problem My screen goes blank while the computer is on Solution Your screen saver or power management may be enabled Move the TrackPoint or press a key to exit the screen saver or press the power switch to resume from standby or hibernation Problem The DOS full screen looks smaller Solution If you use a DOS application that supports only 640x480 resolution VGA mode the screen image might look slightly distorted or appear smaller than the display size This is to maintain compatibility with other DOS applications To expand the screen image to the same size as the actual screen start the ThinkPad Configuration Program and click LCD then select the Screen expansion function The image might still look slightly distorted Note If your computer has a screen expansion function you can use the Fn F8 keys to expand the screen image This function is not supported in Windows XP and Windows 2000 A password problem Problem I forgot my password Solution If you forgot your power on password you must take your computer to an IBM reseller or marketing representative to have the password canceled
86. s connected do the following Turn off the computer and disconnect the external keyboard then turn on the computer Make sure that the built in keyboard operates correctly If it does have the external keyboard serviced e Make sure that the external keyboard is connected to the correct connector Test the computer by using PC Doctor e If the computer stops during the test have the computer serviced 0230 Shadow RAM error The shadow RAM failed Test your computer s memory with PC Doctor If you added a memory module just before turning the computer on reinstall it Then test the memory with PC Doctor 0231 System RAM error The system RAM failed Test your computer s memory with PC Doctor If you added a memory module just before turning the computer on reinstall it Then test the memory with PC Doctor 0232 Extended RAM error The extended RAM failed Test your computer s memory with PC Doctor If you have increased memory just before turning the computer on reinstall it Then test the memory with PC Doctor 0250 System battery error The backup battery which is used to preserve the configuration information such as the date and time while the computer is turned off is depleted Replace the battery and run IBM BIOS Setup Utility to verify the configuration If you still have a problem have the computer serviced 0251 System CMOS checksum bad The system CMOS might have been corrupted by an
87. t least 10 C 50 F e Relative humidity Operating with no diskette in the drive 8 to 95 Operating with a diskette in the drive 8 to 80 Heat output e 120 W 410 Btu hr maximum Power source ac adapter e Sine wave input at 50 to 60 Hz e Input rating of the ac adapter 100 240 V ac 50 to 60 Hz Battery pack e 12 cell Lithium ion Li Ion battery pack Nominal voltage 10 8 V de Capacity 8 8 AH e 6 cell Lithium ion Li Ion battery pack Nominal voltage 10 8 V de Capacity 4 4 AH e 8 cell Nickel Metal Hydride NiMH battery pack Nominal voltage 9 6 V dc Capacity 4 5 AH Chapter 1 Overview of your new ThinkPad computer 5 Caring for your ThinkPad computer Caring for your ThinkPad computer Though your computer is designed to function reliably in normal work environments you need to use common sense in handling it By following these important tips you will get the most use and enjoyment out of your computer Important tips Be careful about where and how you work Do not leave the base of your computer in contact with your lap or any part of your body for an extended period when the computer is functioning or when the battery is charging Your computer dissipates some heat during normal operation This heat is a function of the level of system activity and battery charge level Extended contact with your body even through clothing could cause discomfort or eventually a skin bu
88. te contactez directement Lotus Les options des services client Lotus Aucun support de garantie n est inclus dans cette offre Pour plus d informations sur les options des divers supports visitez le site www support lotus com Les contrats de support technique peuvent tre achet s directe ment aupr s de Lotus ou d un revendeur Lotus agr Pour plus d informations sur les mises jour Notes visitez le site www notes net welcome nsf Accord international de licence IBM pour les programmes non garantis Cette offre est r gie par la loi sur le copyright et par l accord international de licence IBM pour les programmes non garantis foumi avec votre ordinateur L utilisation des programmes Lotus SmartSuite et ou Lotus Notes ou des CD ROM associ s d crits dans cette offre implique l acceptation de ses termes Ces pro grammes ne peuvent tre revendus Preuve de droit d utilisation La preuve d achat de votre ordinateur personnel IBM tiendra lieu de preuve de droit d utilisation Achat de volume Pour tout achat de Licence d acc s client utilisateur Domino CAL conf rant chaque utilisateur Notes l acc s un serveur Domino ou des produits Notes suppl mentaires SmartSuite ou autres produits Lotus visitez les sites www ibm com ou www lotus com passportadvantage Documentation Manuels Pour toute documentation sur le client Notes 5 0 visitez le site http Notes net doc ou contactez votre revendeur Lotus agr pour
89. ting Guide Getting help and service e Engineering change management Occasionally there might be changes that are required after a product has been sold IBM or your reseller if authorized by IBM will make selected Engineering Changes ECs available that apply to your hardware The following items are not covered e Replacement or use of non IBM parts or nonwarranted IBM parts Note All warranted parts contain a 7 character identification in the format IBM FRU XXXXXXX e Identification of software problem sources e Configuration of BIOS as part of an installation or upgrade e Changes modifications or upgrades to device drivers e Installation and maintenance of network operating systems NOS e Installation and maintenance of application programs Refer to your IBM hardware warranty for a full explanation of IBM warranty terms Be sure to retain your proof of purchase to obtain warranty service If possible be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem Please ensure that you have downloaded the most current drivers and system updates run diagnostics and recorded information before you call When calling for technical assistance please have the following information available e Machine Type and Model e Serial numbers of your computer monitor and other components or your proof of purchase e Description of the problem e Exa
90. transistors TFTs A small number of missing discolored or bright dots on the screen might exist all the time Problem A message Unable to create overlay window appears when you try to start DVD playback or You get poor or no playback while running video playback DVD playback or game applications Solution Do either of the following e If you are using 32 bit color mode change the color depth to 16 bit mode e If you are using a desktop size of 1280x1024 or larger reduce the desktop size and the color depth e If you are using the Rotation function in the Rotation tab of the Intel R 82852 82855 GM GME Graphics Controller Properties window set it to Normal e Attach the ac adapter e Close programs not being used 22 ThinkPad G40 Series Service and Troubleshooting Guide Solving computer problems Battery problems Problem The battery cannot be fully charged by the power off method in the standard charge time for your computer Solution The battery might be over discharged Do the following 1 Turn off the computer 2 Make sure that the over discharged battery is in the computer 3 Connect the ac adapter to the computer and let it charge If the battery cannot be fully charged in 24 hours use a new battery If the optional Quick Charger is available use it to charge the over discharged battery Problem Your computer shuts down before the battery status indicator shows empty or Your co
91. up problems Other problems Starting BIOS Setup Utility Recovering pre installed software Replacing the hard disk drive Replacing the battery Chapter 3 Getting help and service from IBM bon we Copyright IBM Corp 2003 iji iii ii V Down ech 10 M1 11 15 16 o E 17 17 20 23 23 24 27 29 31 32 35 37 Getting help and service Getting help on the Web Calling IBM Getting help around the world Appendix A Important safety instructions Modem safety information Laser compliance statement Appendix B Wireless related information Wireless Interoperability Usage environment and your Health Appendix C Warranty information Warranty Period Warranty service and support Before you call for service Calling for service IBM Statement of Limited Warranty Z125 4753 06 8 2000 Part 1 General Terms Part 2 Country unique Terms Appendix D Notices Processing date data References to Web site ge Electronic emission notices Product notice requirements Environmental notices for Japan Trademarks Index 38 38 38 41 43 46 47 49 49 49 51 ol 51 52 z192 53 53 56 65 65 66 66 68 68 69 83 vii viii ThinkPad G40 Series Service and Troubleshooting Guide Chapter 1 Overview of your new ThinkPad computer Your ThinkPad at a SE L
92. ur place of purchase and your money will be refunded Extent of Warranty The warranty does not cover the repair or exchange of a Machine resulting from misuse accident modification unsuitable physical or operating environment improper maintenance by you or failure caused by a product for which IBM is not responsible The warranty is voided by removal or alteration of Machine or parts identification labels THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THESE WARRANTIES GIVE Appendix C Warranty information 53 YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF EXPRESS OR IMPLIED WARRANTIES SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU IN THAT EVENT SUCH WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD NO WARRANTIES APPLY AFTER THAT PERIOD Items Not Covered by Warranty IBM does not warrant uninterrupted or error free operation of a Machine Any technical or other support provided for a Machine under warranty such as assistance via telephone with how to questions and those regarding Machine set up and installation will be provided WITHOUT WARRANTIES OF ANY KIND Warranty Service To obtain wa
93. urn off the computer In this case you need to 18 ThinkPad G40 Series Service and Troubleshooting Guide Solving computer problems reset the computer If you have not saved your data it may be lost To reset the computer press and hold the power button for 4 seconds or more If the system is still not reset remove the ac adapter and the battery Problem Your computer does not enter standby or hibernation mode Solution Check whether any option has been selected that would disable your computer from entering standby or hibernation mode Problem The computer does not enter standby mode as set by the timer under Windows 98 Solution The generic CD ROM or DVD ROM driver for Windows 98 accesses the internal CD ROM or DVD ROM drive every 3 seconds to see whether a CD ROM is inserted there This prevents your computer from entering standby mode even after a timeout To enable the computer to enter standby mode do the following Click Start Move the cursor to Settings and Control Panel Click Control Panel and then double click System Click the Device Manager tab Click the mark of CD ROM Double click the name of the CD ROM or DVD ROM Click the Settings tab Clear the Auto insert notification check box zk Sch Sc Hr ZS Fo bi zi Windows 98 no longer detects the insertion of a CD ROM or a DVD ROM automatically Problem The Fn F12 key combination does not cause the computer to enter hibernation mode Solution
94. uter Remove it 1803 Unauthorized daughter card is plugged in Power off and remove the daughter card The daughter card is not supported on this computer Remove it Chapter 2 Solving computer problems 13 Solving computer problems Message Solution 1810 Hard disk partition layout error A problem in recognizing the layout of the partition on the hard disk has halted the computer startup Either the IBM Predesktop Area has been deleted or the hard disk contains corrupt data To try to restart your computer complete one of the following If the IBM Predesktop Area has been deleted 1 Press F1 to open the IBM BIOS Setup Utility 2 Select Security gt IBM Predesktop Area gt Access IBM Predesktop Area 3 Set this item to Disabled 4 Save and exit e If the above fails 1 Press Enter 2 Click RECOVER TO FACTRY CONTENTS and follow on screen instructions Note This will permanently erase the entire contents of the hard disk and then install software preinstalled by IBM Press F1 to open BIOS Setup or Enter to start the IBM Predesktop Area If the computer still does not start call the IBM HelpCenter Telephone numbers are under Calling IBM on page 38 The power on password prompt A power on password or a supervisor password is set Type the password and press Enter to use the computer If the power on password is not accepted a supervisor password might have b
95. vides simpler methods of accomplishing the tasks typically associated with these CDs The files and programs for these alternative methods are on your hard disk which eliminates having to locate misplaced CDs and problems associated with using an incorrect CD version The complete backup of all the files and programs that IBM preinstalled on your computer resides in a hidden section or partition of the hard disk Although hidden the backups in the partition consume hard disk space Therefore when checking the capacity of your hard disk according to Windows you might note that the total capacity of the disk appears to be smaller than anticipated This discrepancy is explained by the contents of the hidden partition See Recovering pre installed software on page 210 For more information about recovering your hard disk to the original preinstalled contents refer to your on system help source Access IBM Press the blue Access IBM button or click the Access IBM icon on your desktop and then browse the Learn section for various topics that cover backing up and recovering Copyright IBM Corp 2003 iii iv ThinkPad G40 Series Service and Troubleshooting Guide Finding information with Access IBM The blue Access IBM button can help you in many situations when your computer is working normally and even when it is not At your desktop press the Access IBM button to open Access IBM Access IBM is your on board computer help
96. y and speech recognition Freelance Graphics presentation graphics Lotus Freelance Graphics Millennium Edition for Windows transforms presentation graphics into an everyday visual communications tool for individuals and teams Approach database Lotus Approach Millennium Edition for Windows is the award winning relational database that provides an easy way to query report on and analyze data ScreenCam multimedia software Lotus ScreenCam is Lotus 32 bit PC Screen capture software for Windows English 1 Appendix D Notices 75 and SmartCenter Internet information manager Lotus SmartCenter is SmartSuite Millennium Edition s customizable command center designed to work like a file cabinet SmartCenter offers users a simple way to access and organize information from SmartSuite applications Lotus Notes and the Internet notes Notes R5 with Messaging License Also included is a Lotus Notes R5 with Messaging license No Cal the most advanced messaging client for the intranet Notes Mail is the messaging client in the Lotus Notes family of versatile easy to use clients With integrated e mail Web acess POP3 support group scheduling newsgroups document libraries and discussions no other messaging client can match the power and convenience of Lotus Notes To obtain your CD please complete the enclosed fulfilment form or obtain media through your Lotus reseller KEY FEATURES AND BENEFITS NEW Lotus FastSite A streaml
97. y combination Otherwise the combination will not work on your computer Computer screen problems Problem The screen is blank Solution If the standby status indicator is on in green press Fn to resume from the standby mode If you are using the ac adapter or using the battery and the battery status indicator is on in green press Fn Home to make the screen brighter If you attach an external monitor to your computer press Fn F7 to switch the screen output location If the problem persists do the Solution in the problem below Problem The screen is unreadable or distorted 20 ThinkPad G40 Series Service and Troubleshooting Guide Solving computer problems Solution Make sure that e The display device driver is installed correctly e The display resolution and color depth are correctly set e The monitor type is correct To check these settings do as follows For Windows XP 1 N uw oh Click Start Click Control Panel Click Appearance and Themes in the Pick a category section Click Display in the Pick a Control Panel icon section Click the Settings tab Check if the Screen resolution and Color quality are correctly set Click Advanced Click the Adapter tab Make sure Intel 82852 82855 GM GME Chip is shown in the Adapter information window Click the Monitor tab 11 Make sure the monitor type is correct For Windows 2000 1 un 8 a
98. y settled by arbitration which shall be held in Singapore in accordance with the rules of the International Chamber of Commerce ICC The arbitrator or arbitrators designated in conformity with those rules shall have the power to rule on their own competence and on the validity of the Agreement to submit to arbitration The arbitration award shall be final and binding for the parties without appeal and the arbitral award shall be in writing and set forth the findings of fact and the conclusions of law All proceedings shall be conducted including all documents presented in such proceedings in the English language The number of arbitrators shall be three with each side to the dispute being entitled to appoint one arbitrator Appendix C Warranty information 57 The two arbitrators appointed by the parties shall appoint a third arbitrator before proceeding upon the reference The third arbitrator shall act as chairman of the proceedings Vacancies in the post of chairman shall be filled by the president of the ICC Other vacancies shall be filled by the respective nominating party Proceedings shall continue from the stage they were at when the vacancy occurred If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of the date the other party appoints its the first appointed arbitrator shall be the sole arbitrator provided that the arbitrator was validly and properly appointed The English language versio
99. y the arbitral award During the course of arbitration this Agreement will continue to be performed except for the part which the parties are disputing and which is undergoing arbitration EUROPE MIDDLE EAST AFRICA EMEA THE FOLLOWING TERMS APPLY TO ALL EMEA COUNTRIES The terms of this Statement of Limited Warranty apply to Machines purchased from IBM or an IBM reseller Warranty Service If you purchase an IBM Machine in Austria Belgium Denmark Estonia Finland France Germany Greece Iceland Ireland Italy Latvia Lithuania Luxembourg Netherlands Norway Portugal Spain Sweden Switzerland or United Kingdom you may obtain warranty service for that Machine in any of Appendix C Warranty information 59 those countries from either 1 an IBM reseller approved to perform warranty service or 2 from IBM If you purchase an IBM Personal Computer Machine in Albania Armenia Belarus Bosnia and Herzegovina Bulgaria Croatia Czech Republic Georgia Hungary Kazakhstan Kirghizia Federal Republic of Yugoslavia Former Yugoslav Republic of Macedonia FYROM Moldova Poland Romania Russia Slovak Republic Slovenia or Ukraine you may obtain warranty service for that Machine in any of those countries from either 1 an IBM reseller approved to perform warranty service or 2 from IBM If you purchase an IBM Machine in a Middle Eastern or African country you may obtain warranty service for that Machine from the IBM e
100. y using the keyboard again If the keyboard problem is resolved carefully reconnect the external numeric keypad external keyboard or mouse making sure that you have seated the connectors properly If the external numeric keypad external keyboard or mouse are not attached and any keys on the keyboard still do not work have the computer serviced Problem A number appears when you type a letter Solution The numeric lock function is on To disable it press and hold Shift then press NumLk Problem Some or all of the keys on the external numeric keypad do not work Solution Make sure that the external numeric keypad is correctly connected to the computer Standby or hibernation problems Problem The computer enters standby mode unexpectedly Chapter 2 Solving computer problems 17 Solving computer problems Solution If the processor reaches a temperature that is too high the computer automatically enters standby mode to allow the computer to cool and to protect the processor and other internal components Also check the settings for standby mode using Battery MaxiMiser Problem The computer enters standby mode immediately after Power on self test POST the standby indicator light turns on Solution Make sure that e The battery is charged e The operating temperature is within the acceptable range Refer to Specifications on page 5 If these items are correct have the computer serviced Proble
101. you might be required to present proof of purchase to obtain warranty service Before you call for service You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the publications that are provided with your computer and software Most computers operating systems and application programs come with information that contains troubleshooting procedures and explanations of error messages and error codes The information that comes with your computer also describes the diagnostic tests that you can perform If you suspect a software problem refer to the information for the operating system or application program Calling for service Please have the following information ready e Machine type model and serial number e Description of the problem e Exact wording of any error messages e Hardware and software configuration information 52 ThinkPad G40 Series Service and Troubleshooting Guide 8 To find the telephone number for the HelpCenter nearest you see Telephone numbers in Chapter 3 Getting help and service from IBM on page 37 IBM Statement of Limited Warranty Z125 4753 06 8 2000 This warranty statement consists of two parts Part 1 and Part 2 Be sure to read Part 1 and the country unique terms in Part 2 that apply to your country or region Part 1 General Terms This Statement of Limited Warranty includes Part 1 General Te
102. ystal display LCD contains mercury Do not put it in trash that is disposed of in landfills Dispose of it as required by local ordinances or regulations The LCD is made of glass and rough handling or dropping the computer can cause the LCD to break If the LCD breaks and the internal fluid gets into your eyes or on your hands immediately wash the affected areas with water for at least 15 minutes if any symptoms are present after washing get medical care CAUTION To reduce the risk of fire use only No 26 AWG or larger thicker telephone cable Modem safety information To reduce the risk of fire electrical shock or injury when using telephone equipment always follow basic safety precautions such as Never install telephone wiring during an electrical storm Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface 46 ThinkPad G40 Series Service and Troubleshooting Guide Use caution when installing or modifying telephone lines Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning Do not use the telephone to report a gas leak in the vicinity of the leak Laser compliance statement An optical storage drive device such as a CD ROM CD RW DVD ROM

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