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IBM THINKPAD A22 User's Manual

1. Solution Change the mouse driver to Standard PS 2 Port Mouse and then reinstall IBM PS 2 TrackPoint Drivers are provided in the C IBMTOOLS DRIVERS directory on your hard disk drive If your hard disk drive does not contain device drivers refer to the ThinkPad Service amp Support Web site To access this Web site open Access ThinkPad by pressing the ThinkPad button then click the Service amp Support image on the right of the screen Problem The scrolling or magnifying glass function does not work Chapter 2 Solving computer problems 19 Solving computer problems Solution Check the mouse driver in Device Manager window and make sure that the IBM PS 2 TrackPoint driver is installed Standby or hibernation problems Problem The computer enters standby mode automatically Solution If the processor reaches a temperature that is too high the computer will automatically enter standby mode to allow the computer to cool and to protect the processor and other internal components Problem The computer enters standby mode immediately after POST the standby indicator turns on Solution Make sure that e The battery is charged e The operating temperature is within the acceptable range Refer to Specifications in this Guide If these items are correct have the computer serviced Problem The critical low battery error appears and the computer immediately turns off Solution The battery power is getting low
2. Solving computer problems Starting BIOS Setup Utility Your computer provides a program called IBM BIOS Setup Utility that enables you to select various setup parameters The panels in this utility are as follows e Config Change the configuration of your computer e Date Time Set the date and time e Password Set a password e Startup Set the startup device e Restart Restart the system Note You can set many of these parameters more easily by using the ThinkPad Configuration Program For more information on this program refer to the on board help To start IBM BIOS Setup Utility do as follows 1 To protect yourself against accidental loss of data refer to Backing up your registry in Access ThinkPad Open Access ThinkPad by pressing the ThinkPad button Backing up your registry will save your computer s current configuration 2 Remove any diskette from the diskette drive and then turn off the computer 3 Turn on the computer then while the Press F1 for IBM BIOS Setup Utility message is displayed at the lower left of the screen press F1 If you have set a supervisor password the IBM BIOS Setup Utility menu appears after you enter the password You can start the utility by pressing Enter instead of the supervisor password then however you cannot change any parameters that are protected by the supervisor password For more information refer to the on board help 4 Using the cursor k
3. Adjust the brightness level by pressing Fn Home If the screen still remains blank make sure that e The battery is installed correctly e The ac adapter is connected to the computer and the power cord is plugged into a working electrical outlet e The computer power is on Turn on the power switch again for confirmation If these items are properly set and the screen remains blank have the computer serviced Problem When I turn on the machine nothing appears on the screen but I hear two or more beeps or a continuous beep while starting up Solution If you are using Ethernet e Make sure that the Ethernet cable is connected firmly 16 ThinkPad A22 Service and Troubleshooting Guide Solving computer problems e Contact your network administrator If you are not using Ethernet TM e Make sure that Alert on LAN 2 is disabled in the IBM BIOS Setup Utility If the screen is still blank and beeps are not stopped have the computer serviced Problem When I turn on the machine only a white cursor appears on a blank screen Solution First reboot your system by pressing Ctrl Alt Del If that does not work hold down the power switch for more than 4 seconds If this does not resolve the problem you may need to reinstall your operating system Problem My screen goes blank while the computer is on Solution Your screen saver or power management may be enabled Move the TrackPoint or press a key to exit th
4. certains cas les fils int rieurs de l entreprise utilis s pour un service individuel ligne unique peuvent tre prolong s au moyen d un dispositif homologu de raccordement cordon prolongateur t l phonique interne L abonn ne doit pas oublier qu il est possible que la conformit aux conditions nonc es ci dessus n empechent pas la d gradation du service dans certaines situations Actuellement les entreprises de t l communication ne permettent pas que l on raccorde leur mat riel des jacks d abonn sauf dans les cas pr cis pr vus par les tarifs paticuliers de ces entreprises Les r parations de mat riel homologu doivent tre effectu es par un centre d entretien canadien autoris d sign par le fournisseur La compagnie de t l communications peut demander l utilisateur de d brancher un appareil la suite de r parations ou de modifications effectu es par l utilisateur ou cause de mauvais fonctionnement Pour sa propre protection l utilisateur doit s assurer que tous les fils de mise la terre de la source d nergie lectrique des lignes t l phoniques et des canalisations d eau m talliques s il y en a sont raccord s ensemble Cette pr caution est particuli rement importante dans les r gions rurales Avertissement L utilisateur ne doit pas tenter de faire ces raccordements lui m me il doit avoir recours un service d inspection des installations lectriques ou le
5. message and the telephone number of the sending machine or such business other entity or individual The telephone number provided may not be a 900 number or any other number for which charges exceed local or long distance transmission charges 62 ThinkPad A22 Service and Troubleshooting Guide Industry Canada requirements Notice The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications networks protective operational and safety requirements The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of communication In some cases the company s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly telephone extension cord The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs of alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the eq
6. purchase an IBM Personal Computer Machine in Albania Armenia Belarus Bosnia and Herzegovina Bulgaria Croatia Czech Republic Georgia Hungary Kazakhstan Kirghizia Federal Republic of Yugoslavia Former Yugoslav Republic of Macedonia FYROM Moldova Poland Romania Russia Slovak Republic Slovenia or Ukraine you may obtain warranty service for that Machine in any of those countries from either 1 an IBM reseller approved to perform warranty service or 2 from IBM If you purchase an IBM Machine in a Middle Eastern or African country you may obtain warranty service for that Machine from the IBM entity within the country of purchase if that IBM entity provides warranty service in that country or from an IBM reseller approved by IBM to perform warranty 54 ThinkPad A22 Service and Troubleshooting Guide service on that Machine in that country Warranty service in Africa is available Within 50 kilometers of an IBM authorized service provider You are responsible for transportation costs for Machines located outside 50 kilometers of an IBM authorized service provider Governing Law The applicable laws that govern interpret and enforce rights duties and obligations of each of us arising from or relating in any manner to the subject matter of this Statement without regard to conflict of laws principles as well as Country unique terms and competent court for this Statement are those of the country in which the warranty serv
7. sell quiet possession or clear title or the goods are of a kind ordinarily acquired for personal domestic or household use or consumption then none of the limitations in this paragraph apply Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws of the State or Territory CAMBODIA LAOS AND VIETNAM Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws of the State of New York The following is added to this Section Disputes and differences arising out of or in connection with this Agreement shall be finally settled by arbitration which shall be held in Singapore in accordance with the rules of the International Chamber of Commerce ICC The arbitrator or arbitrators designated in conformity with those rules shall have the power to rule on their own competence and on the validity of the Agreement to submit to arbitration The arbitration award shall be final and binding for the parties without appeal and the arbitral award shall be in writing and set forth the findings of fact and the conclusions of law All proceedings shall be conducted including all documents presented in such proceedings in the English language The number of arbitrators shall be three with each side to the dispute being entitled to appoint one arbitrator The two arbitrators appointed by the parties shall appoint a third ar
8. service without charge for 1 parts and labor during the first year of the warranty period 2 parts only on an exchange basis in the second and third years of the warranty period IBM will charge you for any labor it provides in performance of the repair or replacement Machine type 2628 Country or region Warranty period All Parts 1 year labor 1 year Battery pack 1 year Machine type 2629 Country or region Warranty period All Parts 3 years labor 3 years Battery pack 1 year IBM Statement of Limited Warranty Part 1 General Terms This Statement of Limited Warranty includes Part 1 General Terms and Part 2 Country unique Terms The terms of Part 2 replace or modify those of Part 1 The warranties provided by IBM in this Statement of Limited Warranty apply only to Machines you purchase for your use and not for resale from IBM or your reseller The term Machine means an IBM machine its features conversions upgrades elements or accessories or any combination of them The term Machine does not include any software programs whether pre loaded with the Machine installed subsequently or otherwise Unless IBM specifies otherwise the following warranties apply only in the country where Copyright IBM Corp 2001 47 you acquire the Machine Nothing in this Statement of Limited Warranty affects any statutory rights of consumers that cannot be waived or limited by
9. the claim JAPAN Governing Law The following sentence is added to this Section Any doubts concerning this Agreement will be initially resolved between us in good faith and in accordance with the principle of mutual trust NEW ZEALAND The IBM Warranty for Machines The following paragraph is added to this Section The warranties specified in this Section are in addition to any rights you may have under the Consumer Guarantees Act 1993 or other legislation which cannot be excluded or limited The Consumer Guarantees Act 1993 will not apply in respect of any goods which IBM provides if you require the goods for the purposes of a business as defined in that Act Limitation of Liability The following is added to this Section Where Machines are not acquired for the purposes of a business as defined in the Consumer Guarantees Act 1993 the limitations in this Section are subject to the limitations in that Act PEOPLE S REPUBLIC OF CHINA PRC Governing Law The following replaces this Section Both you and IBM consent to the application of the laws of the State of New York except when local law requires otherwise to govern interpret and Appendix B Warranty Statement 53 enforce all your and IBM s rights duties and obligations arising from or relating in any manner to the subject matter of this Agreement without regard to conflict of law principles Any disputes arising from or in connection with this Agreement will f
10. to have IBM or your reseller service a Machine that you do not own and 3 where applicable before service is provided a follow the problem determination problem analysis and service request procedures that IBM or your reseller provides Appendix B Warranty Statement 49 b secure all programs data and funds contained in a Machine c provide IBM or your reseller with sufficient free and safe access to your facilities to permit them to fulfill their obligations and d inform IBM or your reseller of changes in a Machine s location IBM is responsible for loss of or damage to your Machine while it is 1 in IBM s possession or 2 in transit in those cases where IBM is responsible for the transportation charges Neither IBM nor your reseller is responsible for any of your confidential proprietary or personal information contained in a Machine which you return to IBM or your reseller for any reason You should remove all such information from the Machine prior to its return Limitation of Liability Circumstances may arise where because of a default on IBM s part or other liability you are entitled to recover damages from IBM In each such instance regardless of the basis on which you are entitled to claim damages from IBM including fundamental breach negligence misrepresentation or other contract or tort claim except for any liability that cannot be waived or limited by applicable laws IBM is liable for no mor
11. when the computer is functioning or when the battery is charging Your computer dissipates some heat during normal operation This heat is a function of the level of system activity and battery charge level Extended contact with your body even through clothing could cause discomfort or eventually a skin burn Place liquids away from your computer to avoid spills and keep your computer away from water to avoid the danger of electrical shock Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags Keep your computer away from magnets activated cellular phones electrical appliances or speakers within 13cm 5 in Avoid subjecting your computer to extreme temperatures below 5 C 41 F or above 35 C 95 F Be gentle with your computer Avoid placing any objects including paper between the display and the keyboard or under the keyboard Do not drop bump scratch twist hit vibrate push or place heavy objects on your computer display or external devices Your computer display is designed to be opened and used at an angle slightly greater than 90 degrees Do not open the display beyond 135 degrees as this might damage the computer hinge Carry your computer properly Before moving your computer be sure to remove any media turn off attached devices and disconnect cords and cables Be sure your computer is in standby or hibernation mode or turned off before movi
12. 1 59 59 59 60 61 63 64 64 66 67 69 vii viii ThinkPad A22 Service and Troubleshooting Guide Chapter 1 Overview of your new ThinkPad computer Your ThinkPad at a oe Be tee ce PR Gs ny 2 Specifications Features eu we 4 3 ke 8 Caring for your ThinkPad computer Copyright IBM Corp 2001 O1 Your ThinkPad at a glance Front view System status indicators Computer display Power status indicators Ultrabay 2000 TrackPoint Rear view OX N AN MN Features Features Processor Intel Pentium III processor Memory e Built in Up to 128MB depending on the model e Maximum 512 MB Storage device e 2 5 inch hard disk drive Up to 32 GB depending on the model Display The color display uses TFT technology e Size 12 1 14 1 or 15 0 inch depending on the model e Resolution LCD Up to 1600 by 1200 depending on the model External monitor Up to 1600 by 1200 e Brightness control Keyboard e 84 key 85 key or 89 key TrackPoint e Fn key function e ThinkPad button e Volume control buttons ThinkLight Chapter 1 Overview of your new ThinkPad computer 3 Features Diskette drive To get the best performance from your diskette drives use high quality diskettes such as IBM diskettes that meet or exceed the following standards 1 MB 3 5 inch unformatted diskette ANSI American National
13. 22 Service and Troubleshooting Guide Getting help and service Country or region Language Telephone Number Hong Kong Cantonese 2825 6900 Ireland English 01 815 9202 Italy Italian 02 482 9202 Japan Japanese 0120 887 870 Luxembourg French 298 977 5063 Mexico Spanish 01 800 426 1000 387 5991 Netherlands Dutch 020 504 0501 New Zealand English 0800 446 149 Norway Norwegian 23 05 32 40 Peru Spanish 349 0050 Portugal Portuguese 21 791 51 47 Spain Spanish 91 662 4916 Sweden Swedish 08 751 52 27 Switzerland German 0848 80 52 52 French Italian Taiwan Mandarin 886 2 2725 9799 United English 01475 555 055 Kingdom United States English 1 800 772 2227 Chapter 3 Getting help and service from IBM 39 Getting help and service 40 ThinkPad A22 Service and Troubleshooting Guide Appendix A Important safety instructions A DANGER Electric current from power telephone and communication cables is hazardous To avoid shock hazard connect and disconnect cables as shown below when installing moving or opening the covers of this product or attached devices The 3 pin power cord must be used with a properly grounded outlet To Connect To Disconnect Turn everything OFF fj Turn KG OFF Bim el g Sy a First attach all cables to devices First remove ieee power cord from the outlet a CF 9 Remove signal cables fr
14. 7 Getting help and service If possible be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem Please ensure that you have downloaded the most current drivers and system updates run diagnostics and recorded information before you call When calling for technical assistance please have the following information available e Machine Type and Model e Serial numbers of your computer monitor and other components or your proof of purchase e Description of the problem e Exact wording of any error messages e Hardware and software configuration information for your system Telephone numbers Note Telephone numbers are subject to change without notice For the latest list of IBM HelpCenter telephone numbers and hours of operation visit the Support Web site at www ibm com pc support Country or region Language Telephone Number Argentina Spanish 11 4717 4357 Australia English 1300 130 426 Austria German 01 54658 5060 Belgium Dutch 02 714 35 70 French 02 714 35 15 Brazil Portuguese 55 0800 78 48 31 Canada English French 1 800 565 3344 416 383 3344 Chile Spanish 800 203300 China Mandarin 800 810 1818 Colombia Spanish 9 800 18811 623 2300 Denmark Danish 35 25 02 91 Ecuador Spanish 2 565 130 Finland Finnish 9 22 931 840 France French 01 69 32 40 40 Germany German 069 6654 9040 38 ThinkPad A
15. Connect the ac adapter to the computer or replace the battery with a fully charged one Problem The computer display remains blank after you take action to return from a sleep mode Solution Check if an external monitor was disconnected while the computer was in standby mode Do not disconnect the external monitor while the computer is in standby mode or hibernation mode If no external monitor is attached when the computer resumes the computer display remains blank and output is not displayed This restriction does not depend on the resolution value Problem The computer does not return from standby mode or the standby indicator stays on and the computer does not work Solution The computer automatically enters standby or hibernation mode when the battery is depleted Do one of the following e Replace the battery with a fully charged one and then press Fn e Connect the ac adapter to the computer then press Fn 20 ThinkPad A22 Service and Troubleshooting Guide Solving computer problems Problem When you are using the port replicator resuming normal operation from hibernation or standby mode takes a long time Solution If the Ethernet port is enabled but the port replicator is not connected to a LAN resuming operation can take a long time The computer queries the Ethernet until the timeout timer stops the query If you want to access an Ethernet connect the network cable If you are not using the network disable th
16. M marketing representative Note Replace the hard disk drive only if you upgrade it or have it repaired m Attention The connectors and bay of the hard disk drive were not designed for frequent changes or drive swapping Handling a hard disk drive e Do not drop the drive or subject it to physical shocks Put the drive on a material such as soft cloth that absorbs the physical shock e Do not apply pressure to the cover of the drive e Do not touch the connector The drive is very sensitive Incorrect handling can cause damage and permanent loss of data on the hard disk Before removing the hard disk drive make a backup copy of all the information on the hard disk and then turn the computer off Never remove the drive while the system is operating in standby mode or in hibernation mode To 1 5 D upgrade the hard disk drive do the following Turn off the computer then disconnect the ac adapter and all cables from the computer Close the computer display and turn the computer over Remove the battery Remove the screw that secures the hard disk drive You can use a coin in the slot of the screw 32 ThinkPad A22 Service and Troubleshooting Guide 10 11 Upgrading the hard disk drive Remove the hard disk drive by pulling the cover away from the computer Attach the cover to a new hard disk drive Insert the hard disk drive and its cover into the hard disk drive bay th
17. Portugal and Spain any legal claim arising out of this Statement will be brought before and finally settled by the competent court of Athens Tel Aviv Milan Lisbon and Madrid respectively THE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED AUSTRIA AND GERMANY The IBM Warranty for Machines The following replaces the first sentence of the first paragraph of this Section The warranty for an IBM Machine covers the functionality of the Machine for its normal use and the Machine s conformity to its Specifications The following paragraphs are added to this Section Appendix B Warranty Statement 55 The minimum warranty period for Machines is six months In case IBM or your reseller is unable to repair an IBM Machine you can alternatively ask for a partial refund as far as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Machine and get your money refunded Extent of Warranty The second paragraph does not apply Warranty Service The following is added to this Section During the warranty period transportation for delivery of the failing Machine to IBM will be at IBM s expense Limitation of Liability The following paragraph is added to this Section The limitations and exclusions specified in the Statement of Limited Warranty will not apply to damages caused by IBM with fraud or gross negligence and for express warranty The following sentence is add
18. ROM Double click the name of the CD ROM or DVD ROM Click the Setting tab Clear the Auto insert notification check box OO OD ON C0 D Windows 98 no longer detects the CD ROM or DVD ROM insertion automatically For Windows NT If you have enabled the CD ROM AutoRun feature the computer does not enter standby mode through the timer To enable the timer in this situation edit the configuration information in the registry as follows HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Services Cdrom Autorun 0x1 gt Autorun 0 Problem The Fn F12 key combination does not make the computer enter hibernation mode Solution Enable hibernation mode as follows 22 ThinkPad A22 Service and Troubleshooting Guide Solving computer problems For Windows 98 1 Start the ThinkPad Configuration program Click Power Management Click the Hibernation tab Click the Enable hibernation button Click the Create Now button OF Pots The computer cannot enter hibernation mode if you are using one of the IBM communication PC Cards To enter hibernation mode stop the communication program and then remove the PC Card or disable the PC Card slot using the Control Panel For Windows NT Note You must format your hard disk with the FAT format system to use hibernation mode in Windows NT If you format your hard disk with NTFS the default format in Windows NT you cannot use hibernation mode Start the ThinkPad Configuration
19. Standards Institute X3 137 ISO International Standards Organization 8860 ECMA European Computer Manufacturers Association 100 2 MB 3 5 inch unformatted diskette ANSI X3 171 ISO 9529 ECMA 125 External interface Serial connector EIA RS232D Parallel connector IEEE 1284A External input device connector External monitor connector PC Card slots Type I Type II or Type IIT PC Card Headphone jack Line in jack Microphone jack Video in connector on some models Video out connector on some models Universal Serial Bus USB connector UltraPort connector on some models Infrared port RJ11 telephone connector available if the modem Mini PCI Card or the Combo Mini PCI Card is installed RJ45 Ethernet connector available if the Ethernet Mini PCI Card or the Combo Mini PCI Card is installed Ultrabay 2000 Expansion connector 4 ThinkPad A22 Service and Troubleshooting Guide Specifications Specifications Size e 15 0 inch display model Width 329 mm 13 0 in Depth 267 5 mm 10 5 in Height 38 1 mm 1 5 in to 44 7 mm 1 8 in e 14 1 inch display model Width 317 mm 12 5 in Depth 267 5 mm 10 5 in Height 36 7 mm 1 4 in to 43 3 mm 1 7 in e 12 1 inch display model Width 317 mm 12 5 in Depth 267 5 mm 10 5 in Height 36 7 mm 1 4 in to 43 3 mm 1 7 in Environment e Maximum altitude without pressurization 3048
20. TION TO JURISDICTION SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF EXPRESS OR IMPLIED WARRANTIES SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU IN THAT EVENT SUCH WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD NO WARRANTIES APPLY AFTER THAT PERIOD Items Not Covered by Warranty IBM does not warrant uninterrupted or error free operation of a Machine Any technical or other support provided for a Machine under warranty such as assistance via telephone with how to questions and those regarding Machine set up and installation will be provided WITHOUT WARRANTIES OF ANY KIND 48 ThinkPad A22 Service and Troubleshooting Guide Warranty Service To obtain warranty service for a Machine contact IBM or your reseller If you do not register your Machine with IBM you may be required to present proof of purchase During the warranty period IBM or your reseller if approved by IBM to provide warranty service provides without charge certain types of repair and exchange service to keep Machines in or restore them to conformance with their Specifications IBM or your reseller will inform you of the available types of service for a Machine based on its country of installation At its discretion IBM or your reseller will 1 either repair or exchange the failing Machine and 2 provide the service either at your location or a service center IBM or your reseller will also manage and install selected engine
21. ThinkPad A22 Service and Troubleshooting Guide ThinkPad A22 Service and Troubleshooting Guide Note Before using this information and the product it supports be sure to read the general information under A DANGER e To avoid electric shock hazard connect and disconnect cables appropriately when installing moving or opening the covers of this product or attached devices Use the power cord with a properly grounded outlet Do not leave the base of your computer in contact with your lap or any part of your body for an extended period when the computer is functioning or when the battery is charging Your computer dissipates some heat during normal operation This heat is a function of the level of system activity and battery charge level Extended contact with your body even through clothing could cause discomfort or eventually a skin burn To reduce the risk of electric shock do not use your computer in or near water To avoid electric shock do not use your computer with the telephone cable connection during an electrical storm Do not connect the cable to or disconnect it from the telephone outlet on the wall during an electrical storm e Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags The battery pack contains a small amount of harmful substances There is danger of an explosion if the battery pack is incorrectly replaced exposed to fire or wat
22. ailure or if the Product Recovery program is accidentally deleted or becomes damaged you can order a Product Recovery CD from IBM Note The recovery process might take up to 2 hours Attention All of the files on the C drive will be lost in the recovery process Be sure to back up copies of the files you have saved on your C drive before you begin Note You might need to use a CD ROM drive or a diskette drive in the recovery process Use a drive that is compatible with your computer To use the Product Recovery program to restore your pre installed software do the following 1 Save all your files and shut down your desktop 2 Turn off your computer 3 Turn on your computer Quickly press F11 when this message is displayed on the screen To start the Product Recovery program press F11 This message is displayed for only a few seconds Note If this message does not appear you can use a Recovery Repair diskette to get access to the Product Recovery program 4 From the list displayed on the screen select the operating system you want to recover 5 Select the recovery options you want and follow the instructions on the screen Chapter 2 Solving computer problems 29 Solving computer problems 6 Restart the system by pressing Ctrl Alt Del or by turning the computer off and then on again Your computer will restart with the pre installed operating system drivers and software Note Network d
23. are correctly set 3 Click Display Type 4 Make sure RAGE MOBILITY M AGP is shown in the Display Type window 5 Click OK 6 Click the Test button in the Settings window 7 Make sure the output is displayed correctly 24 ThinkPad A22 Service and Troubleshooting Guide Solving computer problems Problem Incorrect characters appear on the screen Solution Did you install the operating system or application program correctly If they are installed and configured correctly have the computer serviced Problem The screen stays on even after you turn off your computer Solution Press and hold the power switch for 4 seconds or over to turn off your computer then turn it on again Problem Missing discolored or bright dots appear on the screen every time you turn on your computer Solution This is an intrinsic characteristic of the TFT technology Your computer s display contains multiple thin film transistors TFTs A small number of missing discolored or bright dots on the screen might exist all the time Battery problems Problem The battery cannot be fully charged by the power off method in the standard charge time for your computer Solution The battery might be over discharged Do the following 1 Turn off the computer 2 Make sure that the over discharged battery is in the computer 3 Connect the ac adapter to the computer and let it charge If the optional Quick Charger is available use it to ch
24. arge the over discharged battery If the battery cannot be fully charged in 24 hours use a new battery Problem Your computer shuts down before the battery status indicator shows empty or Your computer operates after the battery status indicator shows empty Solution Discharge and recharge the battery Problem The operating time for a fully charged battery is short Solution Discharge and recharge the battery If your battery s operating time is still short use a new battery Problem The computer does not operate with a fully charged battery Chapter 2 Solving computer problems 25 Solving computer problems Solution The surge protector in the battery might be active Turn off the computer for one minute to reset the protector then turn on the computer again Problem The battery cannot be charged Solution You cannot charge the battery when it is too hot If the battery feels hot remove it from the computer and allow it to cool to room temperature After it cools reinstall it and recharge the battery If it still cannot be charged have it serviced Hard disk drive problems Problem The hard disk drive makes a rattling noise intermittently Solution The rattling noise might be heard when e The hard disk drive starts accessing the data or it stops e You carry the hard disk drive e You carry your computer This is a normal characteristic of a hard disk drive and is not a defect Problem The hard disk dr
25. bitrator before proceeding upon the reference The third arbitrator shall act as chairman of the proceedings Vacancies in the post of chairman shall be filled by the president of the ICC Other vacancies shall be filled by the respective nominating party Proceedings shall continue from the stage they were at when the vacancy occurred If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of the date the other party appoints its the first appointed arbitrator shall be the sole arbitrator provided that the arbitrator was validly and properly appointed The English language version of this Agreement prevails over any other language version 52 ThinkPad A22 Service and Troubleshooting Guide HONG KONG AND MACAU Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws of Hong Kong Special Administrative Region INDIA Limitation of Liability The following replaces items 1 and 2 of this Section 1 liability for bodily injury including death or damage to real property and tangible personal property will be limited to that caused by IBM s negligence 2 as to any other actual damage arising in any situation involving nonperformance by IBM pursuant to or in any way related to the subject of this Statement of Limited Warranty IBM s liability will be limited to the charge paid by you for the individual Machine that is the subject of
26. blems Diagnosing problems If you have a problem with your computer you can test it by using PC Doctor for Windows To run PC Doctor for Windows do as follows Click Start Move the cursor to Programs and then to PC Doctor for Windows Click PC Doctor for Windows Choose either the Quick Test or the Standard Test Pe OO TNs EE Attention Running the Quick Test set can take 10 minutes or longer Make sure you have time to run the entire test do not interrupt the test while it is running The Quick Test set runs many tests of critical hardware components but it does not run all of the diagnostic test in PC Doctor for Windows If PC Doctor for Windows reports that all of the tests in the Quick Test set have been run and that it has found no problems consider running additional tests If you are preparing to contact IBM for support be sure to print the test log so that you can rapidly provide information to the help technician 12 ThinkPad A22 Service and Troubleshooting Guide Solving computer problems Troubleshooting If you do not find your problem here refer to access ThinkPad your on board help system Open Access ThinkPad by pressing the ThinkPad button The following section only describes problems that might prevent you from accessing this help system Error messages Note 1 In the charts x can be any character 2 The version of PC Doctor referred to here is PC Doctor for Windows Me
27. contract If you have any questions contact IBM or your reseller The IBM Warranty for Machines IBM warrants that each Machine 1 is free from defects in materials and workmanship and 2 conforms to IBM s Official Published Specifications Specifications The warranty period for a Machine is a specified fixed period commencing on its Date of Installation The date on your sales receipt is the Date of Installation unless IBM or your reseller informs you otherwise If a Machine does not function as warranted during the warranty period and IBM or your reseller are unable to either 1 make it do so or 2 replace it with one that is at least functionally equivalent you may return it to your place of purchase and your money will be refunded Extent of Warranty The warranty does not cover the repair or exchange of a Machine resulting from misuse accident modification unsuitable physical or operating environment improper maintenance by you or failure caused by a product for which IBM is not responsible The warranty is voided by removal or alteration of Machine or parts identification labels THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDIC
28. ctricien selon le cas L indice de charge IC assign chaque dispositif terminal indique REN 0 3 pour viter toute surcharge le pourcentage de la charge totale qui peut tre raccord e un circuit t l phonique boucl utilis par ce dispositif La terminaison du circuit boucl peut tre constitu e de n importe quelle combinaison de dispositifs pourvu que la somme des indices de charge de l ensemble des dispositifs ne d passe pas 5 Notice for Australia The following notice applies when using the telephony functions WARNING FOR SAFETY REASONS ONLY CONNECT EQUIPMENT WITH A TELECOMMUNICATIONS COMPLIANCE LABEL THIS INCLUDES CUSTOMER EQUIPMENT PREVIOUSLY LABELLED PERMITTED OR CERTIFIED Notice for Users in New Zealand 1 The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of 64 ThinkPad A22 Service and Troubleshooting Guide the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services This equipment is not capable under all operation conditions of correct operation at the higher speeds for which
29. e Ethernet port as follows For Windows 98 NO OT BRO In the Control Panel double click the System icon Click the Device Manager tab Double click Network Adapter Double click Intel EtherExpress PRO PCI Adapter Select the Disable in this hardware profile check box Click OK Close all windows Restart the computer For Windows NT pl OO IN In the Control Panel double click the System icon Select Intel EtherExpress PRO Adapter and click Startup Select Disabled Click OK Click Close Close all windows Restart the computer by powering it off and on again Chapter 2 Solving computer problems 21 Solving computer problems Problem Your computer does not enter standby or hibernation mode Solution Check if any option has been selected to disable your computer from entering standby or hibernation mode Problem The computer does not enter standby mode as set by the timer under Windows 98 or Windows NT For Windows 98 The generic CD ROM or DVD ROM driver for Windows 98 accesses the internal CD ROM drive or DVD ROM drive every 3 seconds to see if a CD ROM is inserted in the CD ROM drive or DVD ROM drive This prevents your computer from entering standby mode even after a timeout To prevent this from occurring do the following 1 Click Start Move the cursor to Settings and Control Panel Click Control Panel and then double click System Click the Device Manager tab Click the mark of CD
30. e screen saver or press the power switch to resume from standby or hibernation Password problems Problem I forgot my password Solution If you forgot your power on password you have to take your computer to an IBM reseller or marketing representative to have the password canceled If you forgot your hard disk password IBM will not reset your password or recover data from the hard disk You must take your computer to an IBM reseller or an IBM marketing representative to have the hard disk drive replaced Proof of purchase is required and an additional charge might be required for the service If you forgot your supervisor password IBM will not reset your password You must take your computer to an IBM reseller or IBM marketing representative to have the system board replaced Proof of purchase is required and an additional charge might be required for the service A power switch problem Problem The system does not respond and you cannot turn off the computer Solution Turn off the computer by pressing and holding the power switch for 4 seconds or more If the system is still not reset remove the ac adapter and the battery Chapter 2 Solving computer problems 17 Solving computer problems Keyboard problems Problem The cursor does not move after the computer returns from one of the power management modes Solution Make sure you followed the instructions correctly when you installed Windows with the Advanced Power Ma
31. e than 1 damages for bodily injury including death and damage to real property and tangible personal property and 2 the amount of any other actual direct damages up to the charges if recurring 12 months charges apply for the Machine that is subject of the claim For purposes of this item the term Machine includes Machine Code and Licensed Internal Code This limit also applies to IBM s suppliers and your reseller It is the maximum for which IBM its suppliers and your reseller are collectively responsible UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE FOLLOWING 1 THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE 2 LOSS OF OR DAMAGE TO YOUR RECORDS OR DATA OR 3 SPECIAL INCIDENTAL OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES LOST PROFITS OR LOST SAVINGS EVEN IF IBM ITS SUPPLIERS OR YOUR RESELLER IS INFORMED OF THEIR POSSIBILITY SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU 50 ThinkPad A22 Service and Troubleshooting Guide Governing Law Both you and IBM consent to the application of the laws of the country in which you acquired the Machine to govern interpret and enforce all of your and IBM s rights duties and obligations arising from or relating in any manner to the subject matter of this Agreement without regard to c
32. ed to the end of item 2 IBM s liability under this item is limited to the violation of essential contractual terms in cases of ordinary negligence EGYPT Limitation of Liability The following replaces item 2 in this Section as to any other actual direct damages IBM s liability will be limited to the total amount you paid for the Machine that is the subject of the claim For purposes of this item the term Machine includes Machine Code and Licensed Internal Code Applicability of suppliers and resellers unchanged FRANCE Limitation of Liability The following replaces the second sentence of the first paragraph of this Section In such instances regardless of the basis on which you are entitled to claim damages from IBM IBM is liable for no more than items 1 and 2 unchanged IRELAND Extent of Warranty The following is added to this Section Except as expressly provided in these terms and conditions all statutory conditions including all warranties implied but without prejudice to the generality of the foregoing all warranties implied by the Sale of Goods Act 1893 or the Sale of Goods and Supply of Services Act 1980 are hereby excluded 56 ThinkPad A22 Service and Troubleshooting Guide Limitation of Liability The following replaces items one and two of the first paragraph of this Section 1 death or personal injury or physical damage to your real property solely caused by IBM s negligence and 2 the a
33. edicated to mobile computing and to ThinkPad computers at www ibm com pc support Research this Web site to learn how to solve problems find new ways to use your computer and learn about options that can make working with your ThinkPad computer even easier If you select Profile from the support page you can create a customized support page that is specific to your hardware complete with Frequently Asked Questions Parts Information Technical Hints and Tips and Downloadable Files In addition you can choose to receive e mail notifications whenever new information becomes available about your registered products You also can order publications through the IBM Publications Ordering System at www elink ibmlink ibm com public applications publications cgibin pbi cgi 36 ThinkPad A22 Service and Troubleshooting Guide Getting help and service Getting help by fax If you have a touch tone telephone and access to a fax machine in the U S and Canada you can receive by fax marketing and technical information on many topics including hardware operating systems and local area networks LANs You can call the IBM Automated Fax System 24 hours a day 7 days a week Follow the recorded instructions and the requested information will be sent to your fax machine In the U S and Canada to access the IBM Automated Fax System call 1 800 426 3395 Calling IBM If you have tried to correct the problem yourself and still need hel
34. en firmly install them Note Make sure that the label on the hard disk drive faces to the bottom of the computer Reinstall the screw Note You can replace the coin screw with a security screw to prevent the hard disk drive from being removed easily The security screw may not be included in your ship group You can however purchase screw directly from NABS at www nabsnet com Reinstall the battery Turn the computer over again Connect the ac adapter and the cables to the computer Chapter 2 Solving computer problems 33 Replacing the battery Replacing the battery To replace the battery do as follows 1 Turn off the computer or enter hibernation mode Then disconnect the ac adapter and all cables from the computer Note If you are using a PC Card the computer may not be able to enter hibernation mode If this happens turn off the computer 2 Close the computer display and turn the computer over 3 Slide the battery latch to unlock it i then remove the battery H 4 Align the front of the spare battery with the front side of the battery compartment in the computer then gently push the battery into the compartment H 6 Turn the computer over again Connect the ac adapter and the cables to the computer 34 ThinkPad A22 Service and Troubleshooting Guide Chapter 3 Getting help and service from IBM Getting help and service 36 Gettin
35. en the end of one call attempt and the beginning of another This equipment shall not be set up to make automatic calls to Telecom s 7111 emergency service Some parameters required for compliance with Telecom s Telepermit requirements are dependent on the equipment PC associated with this device In order to operate within the limits for compliance with Telecom s specifications the associated equipment shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of ringing Appendix B Warranty Statement 65 Notice for European Union countries Hereby Ambit declares that this JO7M041 00 modem is in conformity with the essential requirements and other relevant provisions of Directive 1999 5 EC AMBIT AMBIT Microsystems Corporation Headquarters 5F 1 5 Hsin An Road Hsinchu Taipei Branch 11F 100 1 Min Chuan Road Science Based Industria Park Taiwan Hsin Tien Taiwan R O C TEL 886 3 5784975 TEL 886 2 2218 9800 FAX 886 3 5775100 FAX 886 2 2218 9796 Declaration of Conformity AMBIT MICROSYSTEMS CORPORATION 5F 1 5 Hsin An Road Hsinchu Science Based Industrial Park Taiwan R O C Contact Person Miss Rio Chen Tel 886 3 5784975 Fax 886 3 6799178 5775100 E mail rio chen ambit com tw Herewith declare that the product Equipment 56K Internal Modem Module Model J07M041 00 Is in conformity with the provisions of the following EC directive s meets the requirements of the co
36. er short circuited or disassembled Keep the battery pack away from children and do not put it in trash that is disposed of in landfills To reduce the risk of fire use only No 26 AWG or thicker telephone cable The fluorescent lamp in the LCD contains mercury Do not put it in trash that is disposed of in landfills Rough handling or dropping the computer can cause the LCD to break and the internal fluid to get into your eyes or on your hands Immediately wash the affected areas with water If symptoms persist seek medical care Do not open the CD or DVD drive unit as this might result in hazardous radiation exposure e Avoid direct eye exposure with the laser beam contained in some drives First Edition February 2001 The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions o
37. ering changes that apply to the Machine Some parts of IBM Machines are designated as Customer Replaceable Units called CRUs e g keyboards memory or hard disk drives IBM ships CRUs to you for replacement by you You must return all defective CRUs to IBM within 30 days of your receipt of the replacement CRU You are responsible for downloading designated Machine Code and Licensed Internal Code updates from an IBM Internet Web site or from other electronic media and following the instructions that IBM provides When warranty service involves the exchange of a Machine or part the item IBM or your reseller replaces becomes its property and the replacement becomes yours You represent that all removed items are genuine and unaltered The replacement may not be new but will be in good working order and at least functionally equivalent to the item replaced The replacement assumes the warranty service status of the replaced item Many features conversions or upgrades involve the removal of parts and their return to IBM A part that replaces a removed part will assume the warranty service status of the removed part Before IBM or your reseller exchanges a Machine or part you agree to remove all features parts options alterations and attachments not under warranty service You also agree to 1 ensure that the Machine is free of any legal obligations or restrictions that prevent its exchange 2 obtain authorization from the owner
38. eys move to an item you want to change When that item is highlighted press Enter A submenu is displayed 5 Change the items you wish to change To change the value of an item use the F5 or F6 key If the item has a submenu you can display it by pressing Enter 6 Press F3 or Esc to exit from the submenu If you are in a nested submenu press Esc repeatedly until you reach the IBM BIOS Setup Utility menu Note If you need to restore the settings to their original state at the time of purchase press the F9 key to load the default settings You can also select an option in the Restart submenu to load the default settings or discard the changes 7 Select Restart then press Enter Move to the option you want for restarting your computer then press Enter Your computer restarts 28 ThinkPad A22 Service and Troubleshooting Guide Solving computer problems Recover pre installed software If the data on your hard disk drive is damaged or accidentally erased you can restore the software that was shipped with your computer This software includes your pre installed operating system applications and device drivers To restore your pre installed software you can use either the Product Recovery program or a Recovery CD The Product Recovery program is in a section of your hard disk drive that is not displayed by Windows Explorer You may use a Recovery CD if it was provided with your computer In case of a hard disk drive f
39. f the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time without notice IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you Copyright International Business Machines Corporation 2001 All rights reserved US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp Finding information with Access ThinkPad Orn Running lt ThinkPad Community About Your ThinkPad ThinkPad Solutions Everyday Essentials Syr Problem Solving How to reach IBM cS RO a i Service amp Support Quick Search N Join an interactive community of ThinkPad users to access mobile resources read tips and true stories and share your own advice Customize your ThinkPad with accessories software and services A one click guide to service on the Web for your ThinkPad Your gateway into a comprehensive help system offering information about all of your ThinkPad computer hardware and software features A quick way to search the help system Copyright IBM Corp 2001 iii Whenever you have a question about your computer or wish to view IBM Web sites simply press the ThinkPad button to open Access ThinkPad Click one of the Internet buttons to join an interactive ThinkPad Web co
40. g help by fax Getting help on the Web 36 Calling IBM Copyright IBM Corp 2001 37 37 35 Getting help and service Getting help and service If you need help service technical assistance or just want more information about IBM products you will find a wide variety of sources available from IBM to assist you This section contains information about where to go for additional information about IBM and IBM products what to do if you experience a problem with your computer and whom to call for service should it be necessary Information about your IBM computer and preinstalled software if any is available in the documentation that comes with your computer That documentation includes printed books online books README files and help files In addition information about IBM products is available on the World Wide Web and through the IBM Automated Fax System For technical assistance with the installation of or questions related to Service Packs for your preinstalled Microsoft Windows product refer to the Microsoft Product Support Services Web site at support microsoft com directory or you can contact the IBM HelpCenter Some fees might apply Getting help on the Web On the World Wide Web the IBM Web site has up to date information about IBM Personal Computer products and support The address for the IBM Personal Computing home page is www ibm com pc IBM provides an extensive Web site d
41. ged in This could break the adapter plug e Turn off your computer if you are replacing a device in a device bay or else verify that the device is warm or hot swappable e If you exchange drives in your computer reinstall the plastic bezel faces if supplied e Store your external and removable hard disk diskette CD and DVD drives in the appropriate containers or packaging when they are not being used Cleaning your computer Occasionally clean your computer as follows e Use a soft cloth moistened with nonalkaline detergent to wipe the exterior of the computer e Avoid spraying cleaner directly on the display or the keyboard e Gently wipe the display with a dry soft cloth Chapter 1 Overview of your new ThinkPad computer 9 Caring for your ThinkPad computer 10 ThinkPad A22 Service and Troubleshooting Guide Chapter 2 Solving computer problems Diagnosing problems Troubleshooting Error messages x Errors without messages Password problems A power switch problem Keyboard problems TrackPoint problems Standby or hibernation problems Copyright IBM Corp 2001 12 5 13 13 16 17 17 18 19 20 Computer screen problems Battery problems Hard disk drive be Other problems Starting BIOS Setup Utility Recover pre installed software Upgrading the hard disk drive Replacing the battery 24 25 26 1 27 28 29 32 34 11 Solving computer pro
42. he hibernation file Operating system not found Verify the following e The hard disk drive is correctly installed e Astartable diskette is in the diskette drive If you still see the same error message check the boot sequence using IBM BIOS Setup Utility Fan error The cooling fan is failing Have the computer serviced 15 Chapter 2 Solving computer problems Solving computer problems Message Solution EMM386 Not Installed Edit C CONFIG SYS and change a line from Unable to Set Page device C WINDOWS EMM386 EXE RAM Frame Base Address to device C WINDOWS EMM386 EXE NOEMS and save this file CardBus Configuration Press F1 to go to the IBM BIOS Setup Utility Press F9 and then Enter to Error Device Disabled load the default setting Press F10 and then Enter to restart the system Errors without messages Problem When I turn on the machine nothing appears on the screen and the machine does not beep while starting up Note If you are not sure whether you heard any beeps turn off the computer then turn it on again and listen again If you are using an external monitor refer to External monitor problems Solution If a power on password is set press any key to display the power on password prompt and then type the correct password and press Enter If the power on password prompt does not appear the brightness control lever might be set to minimum brightness
43. ice is being provided except that in 1 Albania Bosnia Herzegovina Bulgaria Croatia Hungary Former Yugoslav Republic of Macedonia Romania Slovakia Slovenia Armenia Azerbaijan Belarus Georgia Kazakhstan Kyrgyzstan Moldova Russia Tajikistan Turkmenistan Ukraine and Uzbekistan the laws of Austria apply 2 Estonia Latvia and Lithuania the laws of Finland apply 3 Algeria Benin Burkina Faso Cameroon Cape Verde Central African Republic Chad Congo Djibouti Democratic Republic of Congo Equatorial Guinea France Gabon Gambia Guinea Guinea Bissau Ivory Coast Lebanon Mali Mauritania Morocco Niger Senegal Togo and Tunisia this Agreement will be construed and the legal relations between the parties will be determined in accordance with the French laws and all disputes arising out of this Agreement or related to its violation or execution including summary proceedings will be settled exclusively by the Commercial Court of Paris 4 Angola Bahrain Botswana Burundi Egypt Eritrea Ethiopia Ghana Jordan Kenya Kuwait Liberia Malawi Malta Mozambique Nigeria Oman Pakistan Qatar Rwanda Sao Tome Saudi Arabia Sierra Leone Somalia Tanzania Uganda United Arab Emirates United Kingdom West Bank Gaza Yemen Zambia and Zimbabwe this Agreement will be governed by English Law and disputes relating to it will be submitted to the exclusive jurisdiction of the English courts and 5 in Greece Israel Italy
44. inkPad A22 Service and Troubleshooting Guide Solving computer problems If these connections are correct disconnect the keyboard mouse cable from the computer and make sure that the keyboard operates properly If the built in keyboard works there is a problem with either the cable or with the keyboard Try using a different keyboard mouse cable or external keyboard TrackPoint problems Problem The cursor drifts when the computer is turned on or after it resumes normal operation Solution The cursor might drift when you are not using the TrackPoint during normal operation This is a normal characteristic of the TrackPoint and is not a defect Drift might last for several seconds under the following conditions e When the computer is turned on e When the computer resumes normal operation e When the TrackPoint is pressed for a long time e When the temperature changes Problem The mouse or pointing device does not work Solution Make sure that the pointing device cable is enabled in the ThinkPad Configuration Program Make sure that the mouse or pointing device cable is securely connected to the computer Try using the TrackPoint If the TrackPoint works the error might be due to the mouse If your mouse is incompatible with the IBM PS 2 mouse disable the TrackPoint using the ThinkPad Configuration Program Note For more information see the manual supplied with the mouse Problem The mouse buttons do not work
45. irst be resolved by friendly negotiations failing which either of us has the right to submit the dispute to the China International Economic and Trade Arbitration Commission in Beijing the PRC for arbitration in accordance with its arbitration rules in force at the time The arbitration tribunal will consist of three arbitrators The language to be used therein will be English and Chinese An arbitral award will be final and binding on all the parties and will be enforceable under the Convention on the Recognition and Enforcement of Foreign Arbitral Awards 1958 The arbitration fee will be borne by the losing party unless otherwise determined by the arbitral award During the course of arbitration this Agreement will continue to be performed except for the part which the parties are disputing and which is undergoing arbitration EUROPE MIDDLE EAST AFRICA EMEA THE FOLLOWING TERMS APPLY TO ALL EMEA COUNTRIES The terms of this Statement of Limited Warranty apply to Machines purchased from IBM or an IBM reseller Warranty Service If you purchase an IBM Machine in Austria Belgium Denmark Estonia Finland France Germany Greece Iceland Ireland Italy Latvia Lithuania Luxembourg Netherlands Norway Portugal Spain Sweden Switzerland or United Kingdom you may obtain warranty service for that Machine in any of those countries from either 1 an IBM reseller approved to perform warranty service or 2 from IBM If you
46. isabled in the Startup menu 13 Chapter 2 Solving computer problems Solving computer problems Message Solution 021x Keyboard error Make sure that no object is placed on the keyboard or on the external keyboard if you have one Turn off the computer and turn off all attached devices Turn on the computer first then turn on the attached devices If you still see the same error code do the following If an external keyboard is connected do the following e Turn off the computer and disconnect the external keyboard then turn on the computer Make sure that the built in keyboard operates correctly If it was have the external keyboard serviced e Make sure that the external keyboard is connected to the correct connector Test the computer using PC Doctor If the computer stops during the test have the computer serviced 0220 Monitor type error The monitor type does not match the type specified in CMOS Run the IBM BIOS Setup Utility to make sure that your monitor type matches the type specified in the utility 0230 Shadow RAM error The shadow RAM failed Test your computer s memory with PC Doctor If you added a memory module just before turning the computer on reinstall it Then test the memory with PC Doctor 0231 System RAM error The system RAM failed Test your computer s memory with PC Doctor If you added a memory module just before turning the computer on reinstall i
47. it is designed The 33 6 kbit s and 56 kbit s connections are likely to be restricted to lower bit rates when connected to some PSTN implementations Telecom will accept no responsibility should difficulties arise in such circumstances This equipment may not provide for the effective hand over of a call to another device connected to the same line Under power failure conditions this telephone may not operate Please ensure that a separate telephone not dependent on local power is available for emergency use Some parameters required for compliance with Telecom s Telepermit requirements are dependent on the equipment PC associated with this device The associated equipment shall be set to operate within the following limits for compliance with Telecom s specifications e There shall be no more than 10 call attempts to the same number within any 30 minute period for any single manual call initiation e The equipment shall go on hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next attempt to the same number Some parameters required for compliance with Telecom s Telepermit requirements are dependent on the equipment PC associated with this device In order to operate within the limits for compliance with Telecom s specifications the associated equipment shall be set to ensure that automatic calls to different numbers are spaced such that there is no less than 5 seconds betwe
48. ive does not work Solution In the startup menu in IBM BIOS Setup Utility make sure that there is no exclamation point to the left of the hard disk drive If there is such a mark the hard disk drive is disabled Clear the mark to enable the drive 26 ThinkPad A22 Service and Troubleshooting Guide Solving computer problems Other problems Problem The computer locks or does not accept any input Solution Your computer might lock when it enters standby mode during a communication operation Disable the standby timer when you are working on the network To turn off the computer press and hold the power switch for 4 seconds or more Problem The computer does not turn off with the power switch Solution If the standby indicator is on and you are working under battery power replace the battery with a fully charged one or change your power source to ac power If you still have a problem press and hold the power switch for 4 seconds or more this forces the computer to turn off Problem The computer does not start from a device you want such as a diskette drive Solution Refer to the Startup menu of the IBM BIOS Setup Utility Make sure that the startup sequence in the IBM BIOS Setup Utility is set so that the computer starts from the device you want Make sure that the device from which the computer starts is enabled by checking there is no mark preceding the device name Chapter 2 Solving computer problems 27
49. la r glementation d Industrie Canada Cet appareil num rique de la classe B est conform la norme NMB 003 du Canada European Community Directive Conformance Statement This product is in conformity with the protection requirements of EU Council Directive 89 336 EEC on the approximation of the laws of the Member States relating to electro magnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product including the fitting of non IBM option cards A declaration of Conformity with the requirements of the Directive has been signed by IBM United Kingdom Limited PO BOX 30 Spango Valley Greenock Scotland PA160AH This product satisfies the Class B limits of EN 55022 Telecommunication notices Federal Communications Commission FCC and Telephone Company Requirements Part 68 of the FCC Rules 1 The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business or other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual In order to p
50. m 10 000 ft e Temperature At altitudes up to 2438 m 8000 ft Operating with no diskette 5 to 35 C 41 to 95 F Operating with a diskette 10 to 35 C 50 to 95 F Not operating 5 to 43 C 41 to 110 F At altitudes above 2438 m 8000 ft Maximum operating temperature 31 3 C 88 F Note When you charge the battery pack its temperature must be at least 10 C 50 F e Relative humidity Operating with no diskette in the drive 8 to 95 Operating with a diskette in the drive 8 to 80 Heat output e 56 W 191 Btu hr maximum Chapter 1 Overview of your new ThinkPad computer 5 Specifications Electrical ac adapter e Sin wave input at 50 to 60 Hz e Input rating of the ac adapter 100 240 V ac 50 to 60 Hz Lithium ion battery pack e A22p model Nominal voltage 10 8 V dc Capacity 5 4 AH e Other models Nominal voltage 10 8 V dc Capacity 3 6 AH 6 ThinkPad A22 Service and Troubleshooting Guide Caring for your ThinkPad computer Caring for your ThinkPad computer Though your computer is designed to function reliably in normal work environments you need to use common sense in handling it By following these important tips you will get the most use and enjoyment out of your computer Important tips Be careful about where and how you work Do not leave the base of your computer in contact with your lap or any part of your body for an extended period
51. mmunity or to directly access information about accessories and software updates small business offerings and help and support Access ThinkPad includes a comprehensive on board help and information center for your computer It travels with you eliminating the need to carry reference manuals Find information about your ThinkPad computer and its features by using the Quick Search or clicking one of the topics shown This opens another window where you can view hundreds of help topics by browsing the table of contents using the index or performing a search View help topics to learn how to e Use your computer hardware features e Connect to the internet or a local network e Set up a projector for your presentation e Use passwords and other security features e Install remove and recover software e Upgrade your system e Extend the life of your battery e Troubleshoot problems e Contact IBM for service and support e Perform many other tasks iv ThinkPad A22 Service and Troubleshooting Guide Some of the topics in your help system contain brief video clips that show you how to perform certain tasks such as replacing your battery inserting a PC Card or upgrading your memory Use the controls shown to play pause and rewind the video clip Finding information with Access ThinkPad WV Vi ThinkPad A22 Service and Troubleshooting Guide Contents Finding information with Access ThinkPad Chapter 1 Overview of you
52. mount of any other actual direct damages up to 125 percent of the charges if recurring the 12 months charges apply for the Machine that is the subject of the claim or which otherwise gives rise to the claim Applicability of suppliers and resellers unchanged The following paragraph is added at the end of this Section IBM s entire liability and your sole remedy whether in contract or in tort in respect of any default shall be limited to damages ITALY Limitation of Liability The following replaces the second sentence in the first paragraph In each such instance unless otherwise provided by mandatory law IBM is liable for no more than 1 unchanged 2 as to any other actual damage arising in all situations involving nonperformance by IBM pursuant to or in any way related to the subject matter of this Statement of Warranty IBM s liability will be limited to the total amount you paid for the Machine that is the subject of the claim Applicability of suppliers and resellers unchanged The following replaces the third paragraph of this Section Unless otherwise provided by mandatory law IBM and your reseller are not liable for any of the following items 1 and 2 unchanged 3 indirect damages even if IBM or your reseller is informed of their possibility SOUTH AFRICA NAMIBIA BOTSWANA LESOTHO AND SWAZILAND Limitation of Liability The following is added to this Section IBM s entire liability to you for ac
53. ms are present after washing get medical care CAUTION To reduce the risk of fire use only No 26 AWG or larger thicker telephone cable Modem safety information To reduce the risk of fire electrical shock or injury when using telephone equipment always follow basic safety precautions such as Never install telephone wiring during a lightning storm Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface Appendix A Important safety instructions 43 Use caution when installing or modifying telephone lines Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning Do not use the telephone to report a gas leak in the vicinity of the leak Laser compliance statement The CD ROM CD RW or DVD ROM drive which can be installed in the IBM ThinkPad computer is a laser product The drive s classification label shown below is on the surface of the drive CLASS 1 LASER PRODUCT LASER KLASSE 1 LUOKAN 1 LASERLAITE APPAREIL ALASER DE CLASSE 1 KLASS 1 LASER APPARAT The drive is certified in the U S to conform to the requirements of the Department of Health and Human Services 21 Code of Federal Regulations DHHS 21 CFR Subchapter J for Class I laser product
54. n the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult an IBM authorized dealer or service representative for help Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits Proper cables and connectors are available from IBM authorized dealers IBM is not responsible for any radio or television interference caused by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Responsible Party International Business Machines Corporation New Orchard Road Armonk NY 10504 Telephone 1 919 543 2193 60 ThinkPad A22 Service and Troubleshooting Guide C Tested To Comply With FCC Standards FOR HOME OR OFFICE USE Industry Canada Class B Emission Compliance Statement This Class B digital apparatus complies with Canadian ICES 003 Avis de conformit a
55. n password prompt A power on password or a supervisor password is set Type the password and press Enter to use the computer If the power on password is not accepted a supervisor password might have been set Type the supervisor password and press Enter If you still see the same error message have the computer serviced The hard disk password prompt A hard disk password is set Type the password and press Enter to use the computer If you still see the same error message have the computer serviced The DOS full screen looks smaller If you use a DOS application that supports only 640x480 resolution VGA mode the screen image might look slightly distorted or might appear smaller than the display size This is to maintain compatibility with other DOS applications To expand the screen image to the same size as the actual screen start the ThinkPad Configuration Program and click LCD then select the Screen expansion function The image might still look slightly distorted Note If your computer has screen expansion function you can use the Fn F8 keys to expand the screen image Hibernation error The system configuration changed between the time your computer entered hibernation mode and the time it left this mode and your computer cannot resume normal operation e Restore the system configuration to what it was before your computer entered hibernation mode If the memory size has been changed re create t
56. nagement APM option Problem All or some keys on the keyboard do not work Solution If the problem occurred immediately after the computer returned from standby mode enter the power on password if one has been set If an external keyboard is connected the numeric keypad on your computer does not work Use the numeric keypad on the external keyboard If an external numeric keypad or a mouse is connected 1 Turn off the computer 2 Remove the external numeric keypad or the mouse 3 Turn on the computer and try using the keyboard again If the keyboard problem is resolved carefully reconnect the external numeric keypad external keyboard or mouse making sure that you have seated the connectors properly If keys on the keyboard still do not work have the computer serviced Problem number appears when you type a letter Solution The numeric lock function is on To disable it press and hold Shift then press NumLk Problem All or some keys on the external numeric keypad do not work Solution Make sure that the external numeric keypad is correctly connected to the computer Problem All or some keys on the external keyboard do not work Solution To use an external keyboard you need to attach the keyboard mouse cable to the computer Make sure that e The keyboard mouse cable is correctly connected to the computer e The keyboard cable is connected to the correct side of the keyboard mouse cable 18 Th
57. nformation on the products and services currently available in your area Any reference to an IBM product program or service is not intended to state or imply that only that IBM product program or service may be used Any functionally equivalent product program or service that does not infringe any IBM intellectual property right may be used instead However it is the user s responsibility to evaluate and verify the operation of any non IBM product program or service IBM may have patents or pending patent applications covering subject matter described in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A Processing date data This IBM hardware product and IBM software products that might be packaged with it have been designed when used in accordance with their associated documentation to process date data correctly within and between the 20th and 21st centuries provided all other products for example software hardware and firmware used with these products properly exchange accurate date data with them IBM cannot take responsibility for the date data processing capabilities of non IBM products even if those products are preinstalled or otherwise distributed by IBM You should contact the vendors responsible for those products directly to dete
58. ng it This will prevent damage to the hard disk drive and data loss When picking up your open computer hold it by the bottom Do not pick up or hold your computer by the display Chapter 1 Overview of your new ThinkPad computer 7 Caring for your ThinkPad computer e Use a quality carrying case that provides adequate cushion and protection Do not pack your computer in a tightly packed suitcase or bag Handle storage media and drives properly e If your computer comes with a diskette drive avoid inserting diskettes at an angle and attaching multiple or loose diskette labels as these can lodge in the drive e If your computer comes with a CD or DVD drive do not touch the surface of a CD or the lens on the CD or DVD tray e Wait until you hear the CD or DVD click into the center pivot of the CD or DVD drive before closing the CD or DVD tray e When installing your hard disk diskette CD or DVD drive follow the instructions shipped with your hardware and apply pressure only where needed on the device See Access ThinkPad your on board help system for information on replacing your hard disk drive open Access ThinkPad by pressing the ThinkPad button Take care in setting passwords e Remember your passwords If you forget a supervisor or hard disk password IBM will not reset it and you may have to replace your system board or hard disk drive e If you are an administrator remember that setting a supervisor password can
59. of your equipment If they do you will be given advance notice so as to give you an opportunity to maintain uninterrupted service 6 If you experience trouble with this built in modem contact your IBM Authorized Seller or the IBM Corporation 500 Columbus Avenue Thornwood NY 10594 1 800 772 2227 for repair warranty information The telephone company may ask you to disconnect this equipment from the network until the problem has been corrected or until you are sure the equipment is not malfunctioning 7 No customer repairs are possible to the modem If you experience trouble with this equipment contact your Authorized Seller or the IBM Corporation for information 8 The modem may not be used on coin service provided by the telephone company Connection to party lines is subject to state tariffs Contact your state public utility commission or corporation commission for information 9 When ordering network interface NI service from the Local Exchange Carrier specify service arrangement USOC RJ11C Fax Branding The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any message unless such message clearly contains in a margin at the top of or bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business or other entity or other individual sending the
60. om receptacles AL Talola oe Attach the signal cables to receptacles 9 B Remove all cables from devices nn bal gt SL Attach the power cord to an outlet gt CF r ats Turn the device US AS DA Wa fol Copyright IBM Corp 2001 41 42 A DANGER Reduce the risk of fire and electric shock by always following basic safety precautions including the following Do not use your computer in or near water During electrical storms Do not use your computer with the telephone cable connection Do not connect the cable to or disconnect it from the telephone outlet on the wall A DANGER If the rechargeable battery pack is incorrectly replaced there is danger of an explosion The battery pack contains a small amount of harmful substances To avoid possible injury Replace only with a battery of the type recommended by IBM or an equivalent Keep the battery pack away from fire Do not expose it to water or rain Do not attempt to disassemble it Do not short circuit it Keep it away from children Do not put the battery pack in trash that is disposed of in landfills When disposing of the battery comply with local ordinances or regulations and your company s safety standards A DANGER If the backup battery is incorrectly replaced there is danger of explosion The lithium ba
61. onflict of law principles Part 2 Country unique Terms AMERICAS BRAZIL Governing Law The following is added after the first sentence Any litigation arising from this Agreement will be settled exclusively by the court of Rio de Janeiro NORTH AMERICA Warranty Service The following is added to this Section To obtain warranty service from IBM in Canada or the United States call 1 800 IBM SERV 426 7378 CANADA Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws in the Province of Ontario UNITED STATES Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws of the State of New York ASIA PACIFIC AUSTRALIA The IBM Warranty for Machines The following paragraph is added to this Section The warranties specified in this Section are in addition to any rights you may have under the Trade Practices Act 1974 or other similar legislation and are only limited to the extent permitted by the applicable legislation Limitation of Liability The following is added to this Section Appendix B Warranty Statement 51 Where IBM is in breach of a condition or warranty implied by the Trade Practices Act 1974 or other similar legislation IBM s liability is limited to the repair or replacement of the goods or the supply of equivalent goods Where that condition or warranty relates to right to
62. p during the warranty period you can get help and information by telephone through the IBM PC HelpCenter The following services are available during the watranty period e Problem determination Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem e IBM hardware repair If the problem is determined to be caused by IBM hardware under warranty trained service personnel are available to provide the applicable level of service e Engineering change management Occasionally there might be changes that are required after a product has been sold IBM or your reseller if authorized by IBM will make selected Engineering Changes ECs available that apply to your hardware The following items are not covered e Replacement or use of non IBM parts or nonwarranted IBM parts Note All warranted parts contain a 7 character identification in the format IBM FRU XXXXXXX e Identification of software problem sources e Configuration of BIOS as part of an installation or upgrade e Changes modifications or upgrades to device drivers e Installation and maintenance of network operating systems NOS e Installation and maintenance of application programs Refer to your IBM hardware warranty for a full explanation of IBM warranty terms Be sure to retain your proof of purchase to obtain warranty service Chapter 3 Getting help and service from IBM 3
63. p by 37 H hard disk problems 26 upgrading 32 hibernation problems 20 IBM help iii K keyboard problems 18 O on board help iii P password problems 17 PC Doctor for Windows 12 power switch problems 17 problems troubleshooting 13 R recovering software 29 S safety instruction 41 standby problems 20 Copyright IBM Corp 2001 storage device upgrading 32 T telephone help by 37 testing with PC Doctor 12 ThinkPad Assistant iii TrackPoint problems 19 W Web help by 36 69 70 ThinkPad A22 Service and Troubleshooting Guide Part Number 27P2172 1P P N 27P2172
64. prevent unauthorized initialization Other important tips e Your computer modem may use only an analog telephone network or public switched telephone network PSTN Do not connect the modem to a PBX private branch exchange or any other digital telephone extension line because this could damage your modem Analog phone lines are often used in homes while digital phone lines are often used in hotels or office buildings If you are not sure which kind of phone line you are using contact your telephone company e Your computer might have both an Ethernet connector and a modem connector If so be sure to connect your communication cable to the correct one so your connector is not damaged See Access ThinkPad your on board help system for information on the location of these connectors press the ThinkPad button to open Access ThinkPad e Register your ThinkPad products with IBM refer to the Web page www pc ibm com register This can help authorities return your computer to you if it is lost or stolen Registering your computer also enables IBM to notify you about possible technical information and upgrades e Only an authorized IBM ThinkPad repair technician should disassemble and repair your computer 8 ThinkPad A22 Service and Troubleshooting Guide Caring for your ThinkPad computer e Do not modify or tape the latches to keep the display open or closed e Take care not to turn your computer over while the ac adapter is plug
65. program Click Power Management Click Suspend Resume Options Click Enable Hibernation Click OK OV GON ie The computer cannot enter hibernation mode if you are using one of the IBM communication PC Cards To enter hibernation mode stop the communication program and then remove the PC Card or disable the PC Card slot using the Control Panel Chapter 2 Solving computer problems 23 Solving computer problems Computer screen problems Problem The screen is blank Solution Press Fn Home to make the screen brighter If you still have the problem persists do the Solution in the problem below Problem The screen is unreadable or distorted Solution Make sure that e The display device driver is installed correctly e The display resolution and color depth are correctly set e The monitor type is correct To check these settings do as follows Open the Display Properties window by double clicking the Display icon in the Control Panel For Windows 98 and 2000 1 Click the Settings tab Check whether the color depth and resolution are correctly set Click Advanced Click the Adapter tab Make sure RAGE MOBILITY M AGP is shown in the adapter information window 6 Click the Monitor tab For Windows 2000 it is shown as ATI RAGE MOBILITY M AGP 7 Make sure the information is correct For Windows NT 1 Click the Settings tab CR SE UN 2 Check whether the color depth and resolution
66. r new ThinkPad computer Your ThinkPad at a glance Features A ied Specifications Caring for your ThinkPad computer Chapter 2 Solving computer problems Diagnosing problems Troubleshooting Error messages Errors without messages Password problems A power switch problem Keyboard problems TrackPoint problems Standby or hibernation problems Computer screen problems Battery problems Hard disk drive pene Other problems Starting BIOS Setup Utility Recover pre installed software Upgrading the hard disk drive Replacing the battery Chapter 3 Getting help and service from IBM F Copyright IBM Corp 2001 NI O1WN 11 z 12 13 13 16 17 17 18 19 20 24 25 26 27 28 29 32 34 35 Getting help and service Getting help on the Web Getting help by fax Calling IBM Appendix A Important safety instructions Modem safety information Laser compliance statement Appendix B Warranty Statement Warranty Period IBM Statement of Limited Warranty Part 1 General Terms Part 2 Country unique Terms Notices 3 Processing date data References to the Web site ati Electronic emission notices Telecommunication notices Industry Canada requirements Notice for Australia Notice for Users in New Zealand Notice for European Union countries Trademarks Index 36 36 37 37 41 43 44 47 47 47 47 5
67. rivers are not automatically restored with Windows NT 4 0 you will need to reinstall them To use a Recovery CD to restore your pre installed software do the following 1 If your computer has a CD ROM or DVD ROM drive connect it 2 Insert the Recovery CD into the CD ROM or DVD ROM drive 3 Save all your files and turn off your computer 4 Change the boot sequence as follows a Turn on your computer then while the Press F1 for IBM BIOS Setup Utility message is displayed at the lower left of the screen press the F1 key to start the BIOS Setup Utility With the cursor key select Startup then press Enter Select Boot by pressing Enter With the cursor key select ATAPI CD ROM Drive Press F6 repeatedly until the ATAPI CD ROM Drive item has moved to the top of the device listing 200 f Press F10 and Enter to save this setting and exit this utility 5 The Product Recovery program menu opens From the list displayed on the screen select the operating system you want to recover 6 Select the recovery options you want and follow the instructions on the screen 7 Restart the system by pressing Ctrl Alt Del or by turning the computer off and then on again Your computer will restart with the pre installed operating system drivers and software Note Network drivers are not automatically restored with Windows NT 4 0 you will need to reinstall them 30 ThinkPad A22 Service and Troubleshooting Guide Solving comp
68. rmine the capabilities of their products and update them if needed This IBM hardware product cannot prevent errors that might occur if software upgrades or peripheral devices you use or exchange data with do not process date data correctly The foregoing is a Year 2000 Readiness Disclosure References to the Web site addresses Any references in this publication to non IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Appendix B Warranty Statement 59 Web sites The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk Electronic emission notices Federal Communications Commission FCC Statement ThinkPad A22 machine type 2628 or 2629 This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and o
69. rogram this information into your computer you should be sure to follow the installation instructions for your fax software package 2 The built in modem is built into the ThinkPad computer It complies with Part 68 of the FCC Rules A label is affixed to the bottom of the computer that contains among other things the FCC registration number USOC and Ringer Equivalency Number REN for this equipment If these numbers are requested look at the label and provide this information to your telephone company Appendix B Warranty Statement 61 3 The REN is useful to determine the quantity of devices you may connect to your telephone line and still have those devices ring when your number is called In most but not all areas the sum of the RENs of all devices should not exceed five 5 0 To be certain of the number of devices you may connect to your line as determined by the REN REN 0 7 you should call your local telephone company to determine the maximum REN for your calling area 4 If the built in modem causes harm to the telephone network the telephone company may discontinue your service temporarily If possible they will notify you in advance But if advance notice isn t practical you will be notified as soon as possible You will be advised of your right to file a complaint with the FCC 5 Your telephone company may make changes in its facilities equipment operations or procedures that could affect the proper operation
70. s In other countries the drive is certified to conform to the requirements of EN60825 A DANGER Do not open the CD ROM CD RW or DVD ROM drive unit no user adjustments or serviceable parts are inside Use of controls adjustments or the performance of procedures other than those specified might result in hazardous radiation exposure Class 1 laser products are not considered hazardous The design of the laser system and the CD ROM CD RW or DVD ROM drive ensures that there is no exposure to laser radiation above a Class 1 level during normal operation user maintenance or servicing Some drives contain an embedded Class 3A laser diode Note this warning 44 ThinkPad A22 Service and Troubleshooting Guide Jeu Emits visible and invisible laser radiation when open Avoid direct eye exposure Do not stare into the beam or view it directly with optical instruments Save these instructions Appendix A Important safety instructions 45 46 ThinkPad A22 Service and Troubleshooting Guide Appendix B Warranty Statement Warranty Period The warranty period varies by machine type and country or region Note e Contact your place of purchase for warranty service information Some IBM Machines are eligible for on site warranty service depending on the country or region where service is performed e A warranty period of 3 years on parts and 1 year on labor means that IBM will provide warranty
71. ssage Solution 0175 Bad CRC1 stop POST task The EEPROM checksum is not correct block 6 Have the computer serviced 0187 EAIA data access error The access to EEPROM is failed Have the computer serviced 0188 Invalid RFID serialization information area or bad CRC2 The EEPROM checksum is not correct block 0 and 1 or block 6 The system board should be replaced and the box serial number needs to be reinstalled Have the computer serviced 0189 Invalid RFID configuration information area The EEPROM checksum is not correct block 4 and 5 The system board should be replace and the UUID needs to be reinstalled Have the computer serviced 0190 Critical low battery error The computer turned off because the battery is low Connect the ac adapter to the computer and charge the battery or replace the battery with a fully charged one 0193 RF antenna has been removed The RFID antenna that you installed has been removed Enter the supervisor password to return your computer to the normal operation 0194 The computer is carried through the security gate The computer have been carried through the security portal gate Enter the supervisor password to return your computer to the normal operation 0200 Hard disk error The hard disk is not working Make sure the hard disk drive is attached firmly Run the BIOS Setup Utility then make sure the hard disk drive is not d
72. t Then test the memory with PC Doctor 0232 Extended RAM error The extended RAM failed Test your computer s memory with PC Doctor If you increased memory just before turning the computer on reinstall it Then test the memory with PC Doctor 0250 System battery error The system battery is dead Replace the battery and run IBM BIOS Setup Utility to verify the configuration If you still have a problem have the computer serviced 0251 System CMOS checksum bad The system CMOS might have been corrupted by an application program The computer uses the default settings Run IBM BIOS Setup Utility to reconfigure the settings If you still see the same error code have the computer serviced 0260 System timer error Have the computer serviced 0270 Real time clock error Have the computer serviced 0271 Date and time error Neither the date nor the time is set in the computer Set the date and time using the IBM BIOS Setup Utility 02D0 System cache error The cache is disabled Have the computer serviced 02F4 EISA CMOS not writable Have the computer serviced 14 ThinkPad A22 Service and Troubleshooting Guide Solving computer problems Message Solution 02F5 DMA test failed Have the computer serviced 02F6 Software NMI failed Have the computer serviced 02F7 Fail safe timer NMI failed Have the computer serviced The power o
73. ttery contains lithium and can explode if it is not properly handled or disposed of Replace only with a battery of the same type To avoid possible injury or death do not 1 throw or immerse the battery into water 2 allow it to heat to more than 100 C 212 F or 3 attempt to repair or disassemble it Dispose of it as required by local ordinances or regulations and your company s safety standards ThinkPad A22 Service and Troubleshooting Guide AE Follow the instruction below when installing or reconfiguring the Mini PCI option To avoid shock hazard disconnect all the cables and the ac adapter when you install the Mini PCI option or open the covers of the system or attached devices Electrical current from power telephone and communication cables in hazardous CAUTION When you have added or upgraded a Mini PCI Card or a memory card do not use your computer until you have closed the cover Never use the computer when the cover is open CAUTION The fluorescent lamp in the liquid crystal display LCD contains mercury Do not put it in trash that is disposed of in landfills Dispose of it as required by local ordinances or regulations The LCD is made of glass and rough handling or dropping the computer can cause the LCD to break If the LCD breaks and the internal fluid gets into your eyes or on your hands immediately wash the affected areas with water for at least 15 minutes if any sympto
74. tual damages arising in all situations involving nonperformance by IBM in respect of the subject matter of this Statement of Warranty will be limited to the charge paid by you for the individual Machine that is the subject of your claim from IBM Appendix B Warranty Statement 57 UNITED KINGDOM Limitation of Liability The following replaces items 1 and 2 of the first paragraph of this Section 1 death or personal injury or physical damage to your real property solely caused by IBM s negligence 2 the amount of any other actual direct damages or loss up to 125 percent of the charges if recurring the 12 months charges apply for the Machine that is the subject of the claim or which otherwise gives rise to the claim The following item is added to this paragraph 3 breach of IBM s obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982 Applicability of suppliers and resellers unchanged The following is added to the end of this Section IBM s entire liability and your sole remedy whether in contract or in tort in respect of any default shall be limited to damages 58 ThinkPad A22 Service and Troubleshooting Guide Notices This publication was developed for products and services offered in the USA IBM may not offer the products services or features discussed in this document in other countries Consult your local IBM representative for i
75. uipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate The Ringer Equivalent Number REN 0 3 assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Number of all the devices does not exceed 5 Avis L tiquette du minist re de l Industrie Canada identifie le mat riel homologu Cette tiquette certifie que le mat riel est conforme certaines normes de protection d exploitation et de s curit des r seaux de t l communications Le Minist re n assure toutefois pas que le mat riel fonctionnera la satisfaction de l utilisateur Appendix B Warranty Statement 63 Avant d installer ce mat riel l utilisateur doit s assurer qu il est permis de le raccorder aux installations de l entreprise locale de t l communication Le mat riel doit galement tre install en suivant une m thode accept e de raccordement Dans
76. uncil of the European communities relating to and Reference NO Title 1999 5S EC Radio amp Telecommunications Terminal Equipment Dircetive R amp TTE 73 23 EEC Low Voltage Directive LVD 89 336 EEC Electromagnetic Compatibility EMC Directive and that standards and or technical specifications referenced overleaf have been applied hr KAS Allen Lai R amp D Supervisor Ambit Microsystems Corporation Date Otc 16 2000 66 ThinkPad A22 Service and Troubleshooting Guide Trademarks The following terms are trademarks of the IBM Corporation in the United States or other countries or both IBM ThinkPad Alert on LAN TrackPoint HelpCenter Ultrabay PS 2 UltraPort ThinkLight Microsoft Windows and Windows NT are trademarks of Microsoft Corporation in the United States and or other countries Intel and Pentium are trademarks of Intel Corporation in the United States and or other countries For a complete list of Intel trademarks see www intel com tradmarx htm Other company product or service names may be the trademarks or service marks of others Appendix B Warranty Statement 67 68 ThinkPad A22 Service and Troubleshooting Guide Index A Access ThinkPad iii battery problems 25 BIOS Setup 28 C carrying the computer 7 cleaning the computer 9 computer display problems 24 configuration setup 28 E electronic help iii error messages 13 errors without messages 16 F fax hel
77. uter problems To create a Recovery Repair diskette The Recovery Repair diskette is used to recover the prompt that is needed to access the Product Recovery program if the prompt does not appear Make a Recovery Repair diskette and save it for future use To make a Recovery Repair diskette 1 2 No OR Shut down and restart your computer At the prompt press F11 The option to press F11 appears for only a few seconds You must press F11 quickly The Product Recovery program main menu appears If you are using Windows 2000 Professional or Windows NT Workstation you will be prompted to select the appropriate operating system setting This menu does not appear for Windows 98 SE Select System Utilities from the main menu Press Enter Select Create a Recovery Repair diskette Press Enter Follow the on screen instructions When the process is completed label your diskette as the Recovery Repair diskette and save it for future use To use the Recovery Repair diskette 1 2 Shut down and turn off your computer Insert the Recovery Repair diskette into the drive then turn on the computer Follow the on screen instructions Chapter 2 Solving computer problems 31 Upgrading the hard disk drive Upgrading the hard disk drive You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity You can purchase a new hard disk drive from your IBM reseller or IB

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