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IBM NETCOOL 4.3-W User's Manual

1. UBA 2 215 ROOT_DIRECTORY opt datachannel UBA 2 215 INSTANCES SANFRANCISCO UBA 2 215 RUNINTERVAL 1800 UBA 2 215 SANFRANCISCO TIMEZONE GMT UBA 2 215 SANFRANCISCO DESIGNFILE CCMAdaptor js UBA 2 215 SANFRANCISCO CCMINPUT URI sqldb odbc threaded username sa password netcool environment SANFRANCISCO UBA 2 215 SANFRANCISCO CCMINPUT DELETEONACQUIRE false UBA 2 215 METRIC_STREAM_TYPE BOE UBA 2 215 DEBUG_WALKBACK_ON_ADAPTOR_ERROR TRUE UBA 2 215 DUAL_LOGGING t rue UBA 2 215 LOG_FILTER FEWI 12345 UBA 2 215 SERVICE_INSTANCE GLOBAL UBA 2 215 COLLECTOR_LIST 215 UBA 2 215 DB_USERNAME PV_GUI UBA 2 215 DB_PASSWORD AAAC UBA 2 215 INVENTORY_SUBELEMENT_FLUSH_THRESHOLD 10 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 487 Appendix C Template File Reference 488 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Additional Copyright Information The following copyright information is for software used by Netcool Proviso Tci 8 3 3 Combat TCL 0 7 3 Combat 1CL 0 7 5 TclX 8 3 TK 8 3 3 This software is copyrighted by the Regents of the University of California Sun Microsystems Inc Scriptics Corporation and other parties The following terms apply to all files associated with the software unless explicitly disclaimed in individual files The authors hereby grant permission to use copy modify distribute
2. Important If you do not havea CUCM environment skip Step 6 through Step 9 and continue with Step 10 6 CUCM environment only On the D ataChannel host create a directory for each CUCM server from which CDR CMR and Perfmon data files will be requested For example if you will be requesting data files from two CUCM servers you might create the following directories opt datachannel cucml opt datachannel cucm2 These directories will contain the ProvisoCUCM application and other files needed to send SOAP requests to each CUCM server Note If you will be requesting CD R and CMR data files through a master CU CM server you need to create just one directory for those requests H owever if you will be requesting Perfmon data you must create a separate directory for each CUCM server from which you will request Perfmon data CUCM environment only Copy the following files into each one of the directories you just created in Step 6 ProvisoCUCM jar cucm properties startcucm sh stopcucm sh These files were included in the technology specific files you copied to DATA_CHANNEL_HOME scripts in step 2 e on page 441 CUCM environment only Configure each of the cucm propert ies files you copied in Step 7 Each cucm properties file is associated with an instance of the ProvisoCUCM application that resides in the same directory as the file The ProvisoCUCM instance reads the cucm properties file to find the
3. Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt PSTN Gateway gt ISDN D S0 Channel Usage MIB rfc2127 ISD N MIB rfc1213 MIB II Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 389 Chapter 7 Collection Formulas PSTN Gateway Total Number of Calls Nb Type Generic Description The total number of calls for a PSTN device Alias For PSTN Gateway Total Number of Calls PSTN Gateway Total Number of Calls sum of all D SOs Formula Editor Path AP gt Generic gt VOIP gt Cisco gt PSTN Gateway 390 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas PSTN Gateway Total Number of Calls sum of all DSOs Type SNMP collection Description The total number of currently active calls for all D SOs configured in a PSTN G ateway Syntax DEF SaveAlias 10704 V1l OIDVAL sum delta cpmCallCount 1I1 12 13 SV1 Generic Database Alias PSTN Gateway Total Number of Calls Nb Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt PSTN Gateway gt POP D S0 Channel Usage MIB CISCO PO P MG MT MIB my Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 391 Chapter 7 Collection Formulas PSTN Gateway Total Number of Calls per mn Calls mn Type Generic Description The total number of calls per
4. Type Import Description An estimate of network latency expressed in milliseconds This value represents the average of the difference between the NTP timestamp indicated by the RTP Control Protocol RTCP messages and the NTP timestamp of the receivers measured when these messages are received Cisco CallManager obtains the average by summing all the estimates and then dividing by the number of RTCP messages that have been received This metric comes from the CMR table It is set once the call is established This metric is only available for IP phones Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER 276 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas ClusterLines Type Import Description Total number of type 18 interfaces lines Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 277 Chapter 7 Collection Formulas ClusterLocalCall Type Import Description Identifies a call where the caller is an internal extension and the callee is alocal external PSTN number according to the numbering plan NANP or other prefixes A local call can also be any of these call types
5. Used in CME Formulas None Used in Reports None Used in Grouping Rules None 148 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 4 Element and Sub Element Properties VolPDeviceType Description One of the following Cisco IP Telephony devices e CallManagerServer CiscoG atekeeper e PSTNG atewayCisco3745 e PSTNG atewayCiscoA S5300 PSTNG atewayCiscoO therl SD N e PSTNG atewayCiscoCat k Captured in Discovery Formulas CCM_Server_D evice Gatekeeper_D evice PSTN_Gateway_D vice Used in CME Formulas None Used in Reports None Used in Grouping Rules NOC Reporting Sub Element Collect Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 149 Chapter 4 Element and Sub Element Properties NOTES 150 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 5 Defined Resources This chapter discusses the following topics Topic Page Overview 151 Cisco IP Telephony Technology Padk R esources 151 Sub E lement Types 153 Overview A Netcool Proviso resource is a network element or sub element such as a router or a hub Typically an IBM Technology Pack defines a set of Netcool Proviso elements sub elements and properties that map to specific devices and services operating in a network These resources allow IBM support engineers to
6. v042 OIDVAL filter V011 like 1 3 6 1 4 1 9 1 404 VG248 V012 index lt NULL gt NSPECIFIED VoIPCallMgrClusterId lt V002 gt VoIPCallMgrCustomerld lt V002 gt VolIPDeviceTy STNGatewayCiscoAS5300 gt l a E a 10 A oO C 0 lt A fo gt GVU0w UUN dD N U 2 index lt NULI gt ECIFIED VoIPCallMgrClusterId lt Vv002 gt VoIPCallMgrCustomerId lt Vv002 gt VoIPDeviceTy NGatewayCisco3745 gt ale lt fo index lt NULL gt ECIFIED VoIPCallMgrClusterId lt Vv002 gt VoIPCallMgrCustomerlId lt V002 gt VoIPDeviceTy TNGatewayCiscoOtherISDN gt fa z n oe lt fo index lt NULL gt UNSPECIFIED VoIPCallMgrClusterId lt V002 gt VoIPCallMgrCustomerId lt V002 gt VoIPDeviceTy pe lt PSTNGatewayCiscoVG248 gt SV004 index lt NULL gt WS6608 SV004 VoIPCallMgrClusterId lt V002 gt VoIPCallMgrCustomerId lt V002 gt VoIPDeviceType lt PST NGatewayCiscoCat 6k gt Formula Editor Path Alias Instance and Label Inventory gt AP gt VOIP gt Cisco MIB rfc2127 ISD N MIB Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 435 Chapter 8 Discovery Formulas rfc1213 MIB II CISCO CD P MIB my 436 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3
7. 0 ccc cece eect a EE e teen e DE E 249 ClusterCauseNetworkO utO fO rder 0 0 eee cece cence rece nee eet een teeenees 250 ClusterCauseN oAnswerFromUSer 0 cece cece ene eee e nee e tenn n eee n tenes 251 ClusterCauseNoChannelAvailable 0 0 ccc enn t nen een enn eens 252 ClusterCauseN oRouteToDestination 60 0 cee cece cece nent e tenet e been eens 293 ClusterCauseNoRouteTransitNetwork 0 cece ccc n ene n enn e eens 254 ClusterCauseNoUserResponding 006 e cece cece eee eee ete e ene e cent enn eenas 255 ClusterCauseN umberU hanged sorae ierant i Ge harass a EE AOE ER 256 ClusterC auseO ther s c cuhiek satitu grees EE E EE 257 ClusterCauseResourceUnavailable 0 0 ccc c cece cece een eee een EE en aenees 258 ClusterCauseSubscriberAbsent 00 c cece ccc e ence eee e nen een tent n nnn e es 259 ClusterC auseSwitchC onqestilon ts3 0 3 2 bees pare r aes be od wae bed eae 260 ClusterCauseTemporaryFailure 6 0 0c cece cee eee ene e ene t een e enn eenas 261 ClusterCauseUnassignedNumbef 0 cece cece cece eet een tenn e tenn e nn eenas 262 ClusterC auseUSerBusy ccc iccccieceansendereadanedep eden eens btent eens atenseounds 263 ClusterD rope ale icomdvcasarsuedeagaree pane barees Cue bores asmeamaumeesar wens lan 264 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W xi Contents Cl sterE TANGB s sca ics5s 2 se doh eeo iene kod So dev ashe day AO Bht
8. Additional Copyright information 3 Neither the names of Networks Associates Technology Inc Cambridge Broadband Ltd Sparta Inc Cisco Inc Beijing University of Posts and Telecommunications Fabasoft R amp D Software GmbH amp Co KG or any of its subsidiaries brand or product names nor the names of their contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERSAND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE JDOM 1 0 Copyright C 2000 2004 Jason Hunter amp Brett McLaughlin All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source
9. If true the CUCM server will re send files that it has already successfully sent Since the CUCM can be configured to send data files to any host specified by CUCM Web administration configuration settings this field must be set to t rue to ensure that data files are also sent to the D ataChannel host that requested them Use the false setting in the following situations e If you prefer to have the data files pushed back to the D ataChannel host according to a schedule specified by CUCM Web administration configuration settings Set the CUCM configuration to push the data files back to the D ataChannel server where the ProvisoCUCM instance is running e If data files are being pushed back to the D ataChannel host too slowly for your needs If this field is fa1 se the ProvisoCUCM instance will request the data files from the CUCM server and receive none It will then check for the data files in the location specified by the CUCM Web administration configuration at time intervals specified by run_interval or perfmon_interval If the files are there ProvisoCUCM retrieves the files and generates the CSV output to cdr_output_dir or perfmon_output_dir with Perfmon data on the D ataChannel host that requested the data Example resend_sent_files tru grace_period The time in milliseconds to subtract from the polling start time The polling start time is the time that the ProvisoCUCM instance begins polling the CUCM server f
10. NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Media G ateways gt By Customer gt CD Rcustomerld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Media G ateways gt By Site gt CD Rsiteld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Paths gt By Cluster gt CD Rclusterld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call Detail Record gt Paths gt By Customer gt CD Rcustomerld Drills Down To CDR Quality D etail Chart Drilled Down From CDR Quality Group K Factor Group Perfmon Active Calls Group Perfmon MOH Group Perfmon PSTN Group Perfmon Security Group Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 25 Chapter 2 Supported Reports CDR Utilization Detail Chart Description Detail chart showing the specific sub element utilization based on information collected through CD Rs and CMRs Reporter Set Extension Tables and Charts Charts Resource Time Series Chart 6 of 8 implemented Metric Ratio Chart 2 of 2 implemented Metrics Used in Report CallD uration NbPacketsLost NbPacketsReceived NbPacketsSent OffNet SuccessfulCall Total Number of Calls Nb CME Bulk VO IP Cisco UnsuccessfulCall Navigation Path This report is not deployed on the portal navigation path during the initial configuration of the technology pack To displ
11. None Used in Grouping Rules None 134 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W VoIPCallMgrDSPM axChannel Chapter 4 Element and Sub Element Properties Description The maximum number of channels allowed in each D SP The value of this property is based on the MIB object cdspCardMaxChanPerDSP Captured in Discovery Formulas PSTN_Gateway_DSP_ Card Used in CME Formulas None Used in Reports None Used in Grouping Rules None Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 135 Chapter 4 Element and Sub Element Properties VoIPCallM grFileSystemName Description The file server name based on the MIB value hrstorageDescr Captured in Discovery Formulas CCM _Server_FileSystem Used in CME Formulas None Used in Reports None Used in Grouping Rules None 136 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 4 Element and Sub Element Properties VoIPCallM grGatewaylpAddress Description The last known IP Address of the gateway The value of this property is based on the MIB object ccmGatewayInetAddress Captured in Discovery Formulas CCM_Gateway_D evice Used in CME Formulas None Used in Reports None Used in Grouping Rules None Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 137 Chap
12. Sub element name Path E lementN ame lt caller_callee gt Naming Instance name Path ElementN ame lt caller callee gt Structure Label Path ElenentN ame lt caller_callee gt cdrType Properties CDRclusterId CDRcustomerlId A path sub element contains information about the calling site and information about the callee site Both ends of a call are from different sites A path can be an internal call between 2 IP phones from different sites or between an internal IP phone and a PSTN gateway or between an internal IP phone and a legacy PBX gateway for example Comments e Internal extension from SiteA to internal extension from SiteB SiteA_SiteB e Internal extension from SiteB to internal extension from SiteA SiteB_SiteA e Internal extension from SiteA to PSTN G ateway from SiteB SiteA_G atewaylPA ddress e PSTN Gateway from SiteB to internal extension from SiteA G atewaylPAddress_SiteA Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 159 Chapter 5 Defined Resources Perfmon Collection Type Bulk Family VOIP Cisco CCM_ Server PERFMON Sub element name CallManager lt subdenat gt Naming Instance name lt subdement gt Structure Label CallManager lt subdement gt A CDRclusterId Properties CDRsiteId Comments None PSTN Gateway Device Collection Type SNMP Family 1213_Device Sub element nam
13. Value Default CUCMAdaptor s Attribute Read only Location Properties tab Detail Netcool Proviso technology packs control the behavior of the D ataChannel UBA application through instructions contained in Bulk Adaptor design JavaScript files The DESIcNF ILE parameter identifies the name of a technology pack s design file CCM metrics require the ccmadaptor js design file CUCM metrics require the cucmadaptor js design file This is a read only parameter 466 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Appendix B UBA Parameters Reference 443 Topology Editor VOIP_CISCO_IPT DESIGNFILE Description JavaScript file that controls UBA for CCM or CUCM metrics Component UBA Value Default CCMA daptorjs Attribute Read only Location Properties tab Detail Netcool Proviso technology packs control the behavior of the D ataChannel UBA application through instructions contained in Bulk Adaptor design JavaScript files The DEsIcNF ILE parameter identifies the name of a technology pack s design file CCM metrics require the ccmadaptor js design file CUCM metrics require the cucmadaptor js design file This is a read only parameter Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 467 Appendix B UBA Parameters Reference 443 Topology Editor VOIP_CISCO_IPT INPUT_ DIRECTORY Description Path to Bulk input files directory for C
14. ccc c cece cece ce eee ee eee e nee ee nee eeneeeeneenas 301 POLWard OVOICEMAN 55 5 5 5 sires sereen pieniin ogra gai dng EE EE E i a 302 EXO POMA CVE eea aieeaa nia ERE EREE EENE EREA EE EER 303 FXO PortsInSerVi Ce oss once piin Hee AECE Hoos EEEE A O E 304 EX SPONSA CIN Gres ninio E Ennn EEEE nI I EESK EEEE E EE E emotes 305 FX SPOSA SEN Onire r EE ARA Ea aA E EEN 306 Gatekeeper Buffer Utilization percent 0 ccc cece ccc eee teen teen nee na eenas 307 Gatekeeper Call Setup Quality percent 0 c cece cece eee e eee e eet e TES EiS 308 Gatekeeper CPU Utilization percent avg last 5 mn cece cece eee ene eee 309 Gatekeeper ICMP Inbound Errors percent 00 c cece cece e eect ee een e enn eeeas 310 Gatekeeper ICMP Outbound Errors percent 0 00sec cece eect e eee ene e en eenas 311 Gatekeeper Packet Errors Nb 2 0 cece ccc cee eee ene e eee eentennteeeneenas 312 Gatekeeper Total Number of Admission Rejects Nb 0 0 cece eee cence eens 313 Gatekeeper Total Number of Admission Requests Nb 0 cece eee ence eee ees 314 Gatekeeper Total Number of Concurrent Calls Nb Gauge 0 cece cece eee eee 315 Gatekeeper Total Number of Location Rejects Nb cece eee eect een eens 316 Gatekeeper Total Number of Location Requests ND 0 cece cece cece teen ne eens 317 Gatekeeper Total Number of Registered EndPoints Nb 0 cece eee eee eens 318
15. 222 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas CCM SQL Server number of locks blocking processes Type SNMP collection Description The total number of locks blocking other processes Syntax Dim IO AS Integer Default NAME Sql V1 OIDVAL mssqlSrviInfoTotalBlockingLocks I0 Sum SV1 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt CCM Server gt Sql Server MIB MSSQL MIB my Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 223 Chapter 7 Collection Formulas CCM SQL Server number of locks Type SNMP collection Description The total number of locks in use by SQL Server Syntax Dim IO AS Integer Default NAME Sql V1 OIDVAL mssqlSrviInfoTotalLocks I10 Sum V1 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt CCM Server gt Sql Server MIB MSSQL MIB my 224 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W CCM SQL Server number of pending rw Chapter 7 Collection Formulas Type SNMP collection Description The total number of pending reads and writes Syntax Dim IO AS Integer Default NAME Sql V1 OIDVAL mssqlSrvInfoOutstandingReads 1I0 mssgqlSrvInfoOutstandingWrites I0 Sum SV1
16. 348 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas isCaller Type Import Description Identifies the caller portion of the call Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CDR Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 349 Chapter 7 Collection Formulas Jitter Type Import Description Provides an estimate of the statistical variance of the RTP data packet interval in milliseconds This metric comes from the CMR table It is set once the call is established This metric is only available for IP phones Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CMR 350 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas Latency Type Import Description An estimate of network latency expressed in milliseconds This value represents the average of the difference between the NTP timestamp indicated by the RTP Control Protocol RTCP messages and the NTP timestamp of the receivers measured when these messages are received Cisco CallManager obtains the average by summing all the estimates and then dividing by the number of RTCP messages that have been received This metr
17. Drilled Down From None 48 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Errors on Cluster by Codec Chapter 2 Supported Reports Description Resource summary report for codec errors in a cluster Reporter Set Codec Tables and Charts Tables Resource Summary Table 1 of 1 implemented Charts Resource Distribution Chart 0 of 2 implemented Metrics Used in Report CauseCallRejected CauseChannelUnacceptable CauseD estinationO utO fO rder CauseInvalidN umberF ormat CauseMisdialedT runkPrefix CauseN etworkO utO fO rder CauseN oAnswerFromUser CauseN oChannelA vailable CauseN oRouteT oD estination CauseN oRouteT ransitN etwork CauseN oUserResponding CauseN umberChanged CauseO ther CauseResourceUnavailable CauseSubscriberA bsent CauseSwitchCongestion CauseT emporaryFailure CauseUnassignedN umber CauseUserBusy_ Navigation Path Navigation path on the D ataView portal Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 49 Chapter 2 Supported Reports NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Codec gt By Cluster gt clusterld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Codec gt By Cluster gt CD Rclusterld Drills Down To CDR Quality D etail Chart Drilled Down From None 50 Netcool Proviso Cisco IP Telephony
18. Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 387 Chapter 7 Collection Formulas PSTN Gateway Total Calls per minute calls mn sum of all DSOs Type SNMP collection Description The total calls per minute summed for all configured PRIs on a PSTN Gateway Syntax DEF SaveAlias 10705 V1l OIDVAL sum delta cpmCallCount 1I1 12 13 delta sysUpTime 0 100 60 V1 Generic Database Alias PSTN Gateway Total Number of Calls per mn Calls mn Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt PSTN Gateway gt POP D S0 Channel Usage MIB CISCO PO P MG MT MIB my rfc1213 MIB II 388 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W PSTN Gateway Total Number Calls Rejected Nb Chapter 7 Collection Formulas Type SNMP collection Description The total number of rejected calls fora PSTN G ateway Syntax V1l OIDVAL V2 OIDVAL DEF SaveAlias 10707 distrib del p delta isdnSigStatsOutConnected p distrib del ta sys ta sys delta isdnSigStatsOutCalls V3 OIDVAL distrib delta sysUpTime 0 delta isdnSigStatsInConnected V4 OIDVAL distrib delta sysUpTime 0 delta isdnSigStatsInCalls SV2 SV1 SV4 SV3 Generic Database Alias PSTN Gateway Total Number of Unsuccessful Calls Nb def def def def
19. Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 411 Chapter 7 Collection Formulas SuccessfulCall Type Import Description Identifies a call successfully established O nce the call is established the communication starts between the two parties A successful call can be inbound outbound or any other type of call described in this chapter Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CDR 412 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas T1ChannelsActive Type Import Description Total number of T1 channels currently in use in the target device Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt Perfmon Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 413 Chapter 7 Collection Formulas T1SpansinService Type Import Description Total number of T1 spans available in the target device Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt Perfmon 414 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas TollbypassCallDuration Type Import Descri
20. Processing Phase Output Phase Loading Phase During the beginning of each hour the CME creates a new network configuration model based on the inventory structure that exists in the database at that time This model is used as a snapshot of the network environment and serves as the basis for all metric processing for the entire duration of the hour At the end of the hour the CME polls the database for any changes that have been made to the inventory and creates a new network configuration model for the next hour As the CME reloads its configuration hourly any metrics produced by sub elements following the last polling period are rejected by the CME until the beginning of the next hour Building Phase Once the current configuration model has been built the CME creates a table of sub elements and metrics that are expected for the current hour The CME uses the RIDs and MIDs to build the table and determine which metrics should be arriving from the collectors The table also specifies how resources are related and determines if there are any CME formulas that must be applied to a sub element s metrics once the data is gathered Processing Phase Whenever new data arrives at the CME it is evaluated and stored in the appropriate table location along with any Resource Aggregation information O nce the input and processing dependencies for a metric in the table have been met the CME processes the metrics and stores the data until the
21. Tables and Charts Tables Group Summary Table 2 of 2 implemented Charts Resource Distribution Chart 0 of 2 implemented Metrics Used in Report CallsActive CallsInProgress G atewayCallsA ctive H323CallsA ctive H323CallsInProgress HuntlistCallsA ctive HuntlistCallsInProgress SIPCallsA ctive SIPCallsInProgress Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt Infrastructure gt CCM Server gt Perfmon gt By Cluster NOC Reporting gt VOIP gt Cisco gt Infrastructure gt CCM Server gt Perfmon gt By Site Drills Down To CDR Quality Resource Perfmon Active Calls Resource Drilled Down From None 70 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports Perfmon Active Calls Resource Description Resource summary report for Microsoft performance counter metrics Reporter Set Perfmon Tables and Charts Tables Resource Summary Table 2 of 1 implemented Charts Resource Distribution Chart 0 of 2 implemented Metrics Used in Report CallsActive CallsInProgress G atewayCallsA ctive H323CallsA ctive H323CallsInProgress HuntlistCallsA ctive HuntlistCallsInProgress SIPCallsA ctive SIPCallsInProgress Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt Infrastructure gt CCM Server gt Perfmon gt By Cluster gt clu
22. Typically generic metrics serve as repositories in the database for mixed data collected from a particular kind of sub element for example low and high capacity interfaces Storing mixed data against a generic metric ID allows you to display the different kinds of data in a single report Path The path where the referenced SNMP collection formula is defined in the Netcool Proviso database You view the formula tree through the Formula Selector dialog of the Netcool Proviso Formula Editor To display this dialog click File gt Load in the Formula Editor MIB One or more MIBs that supply data to the referenced SN MP formula Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 177 Chapter 7 Collection Formulas AttendantConsoleClientsOnline Type Import Description Total number of attendant console clients currently online Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt Perfmon 178 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas AttendantConsoleClientsRegistered Type Import Description Total number of attendant console clients registered to the device Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt Perfmon Netcool Proviso Cisco
23. Alias Instance and Label Inventory gt AP gt VOIP gt Cisco MIB CISCO CCM MIB my CISCO CD P MIB my Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 429 Chapter 8 Discovery Formulas CCM_Server_FileSystem Type SN MP discovery Description CallManager Server file system discovery Syntax Dim I1 AS Integer Default NAME FileSys V1 OIDINST hrStorageIndex I1 1 once V2 OIDVAL hrStorageDescr V1 V3 OIDVAL ccmClusterlId 1 V4 OIDVAL sysName 0 6V2 index FileSys lt V1 gt File System SV2 VoIPCallMgrFileSystemName lt V2 gt VoIPCallMgrClusterId lt V3 gt V4_ V2 Formula Editor Path Alias Instance and Label Inventory gt AP gt VOIP gt Cisco MIB rfc1514 HO STRESO URCES CISCO CCM MIB my rfc1213 MIB II 430 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 8 Discovery Formulas CCM_Server_Interface Type SN MP discovery Description CallManager Server interface discovery Syntax Dim Il AS Integer Default NAME If v009 OIDINST ifAdminStatus I1 1 VOO02 OIDVAL ccmClusterId 1 v001 OIDVAL ifType V009 format clean once V001 index If lt SV009 gt UNSPECIFIED VoIPCallMgrClusterId lt vV002 gt VoIPCallMgrCustomerId lt V002 gt Formula Editor Path Alias Instance and Label Inventory gt AP gt VOIP gt Cisco MIB rfc12
24. By Site gt siteld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Media G ateways gt By Cluster gt clusterld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call Detail Record gt Media G ateways gt By Customer gt customerld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Media G ateways gt By Site gt siteld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Paths gt By Cluster gt clusterId NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Paths gt By Customer gt customerld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Cluster gt CD Rclusterid NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Customer gt CD Rcustomerld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Site gt CD Rsiteld Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 101 Chapter 2 Supported Reports NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Media G ateways gt By Cluster gt CD Rclusterld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Media G ateways gt By Customer gt CD Rcustomerld NOC Reporting gt VOIP gt Cisco gt IP Teleph
25. CallManagerServer CCM Server Type Rule VolPCallMgrClusterld Purpose G roups the collected CCM Server sub elements by CCM cluster ID Perfmon Type Static Purpose Filters by condition VoIPDeviceType CUCM_Perfmon Perfmon Type Static By Cluster Purpose Filters by condition FAMILY VOIP_Cisco_CCM_Server_PERFMON Perfmon Type Rule By Cluster Purpose G roups the collected Perfmon sub elements by CCM cluster ID CD RelusterlD Perfmon Type Static By Site Purpose Filters by condition FAMILY VOIP_Cisco_CCM_Server_PERFMON Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 169 Chapter 6 Sub Element Grouping Rules Infrastructure Branch No Rules or Conditions cont Sub branch Name Description Perfmon Type Rule By Site Purpose G roups the collected Perfmon sub elements by CCM site ID CD RsitelD Gatekeeper Type Static Purpose Filters by condition VoIPDeviceType CiscoGatekeeper Gatekeeper Type Static Device Purpose Filters by condition VolIPDeviceType CiscoGatekeeper Gatekeeper Type Static Interface Purpose Filters by condition AP_ifType ds1 AND VoIPCallMgrSerialOrDsp NOT LIKE voice Media D evice Type Static Purpose Filters by condition FAMILY VOIP_Cisco_CCM Media_Device Media D evice Type Rule
26. Chapter 7 Collection Formulas VoiceM ailCall Type Import Description Identifies a call where the final destination callee is voicemail The voicemail application is managed through a specific range of extensions numbers defined site by site using the global variable V oiceM ailE x tensionR ange Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CDR 422 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas VoicemailPackets Type Import Description Number of packets that the sub element sent and received during a voicemail call This metric comes from the CMR table It is set once the call is established with one of the voicemail extensions Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CDR Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 423 Chapter 7 Collection Formulas NOTES 424 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 8 Discovery Formulas This chapter discusses the following topics Topic Page Overview 425 N etoool Proviso D iscovery Formula Tree 425 Discovery Formula Structure 426 Overview A discovery formula also called an inventory formula allo
27. Codec gt By Cluster NOC Reporting gt VOIP gt Cisco gt IP Telephony Call Detail Record gt Extensions gt By Site Drills Down To CDR Quality Resource K Factor Resource 62 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports Drilled Down From None Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 63 Chapter 2 Supported Reports K Factor Resource Description Resource summary report on listening quality using ITU standard K Factor metrics Reporter Set K Factor Tables and Charts Tables Resource Summary Table 1 of 1 implemented Charts Resource Distribution Chart 0 of 2 implemented Metrics Used in Report Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Clusters gt clusterId NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Codec gt By Cluster gt clusterld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Codec gt By Customer gt customerld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Cluster gt clusterld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Customer gt customerld NOC Reporting gt VOIP gt Cisco gt IP Telepho
28. Collection Formulas CauseDestinationOutOfOrder Type Import Description Destination out of order Cause code 27 Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CDR Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 191 Chapter 7 Collection Formulas CauselnvalidNumberFormat Type Import Description Address incomplete invalid number format Cause code 28 Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CDR 192 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas CauseM isdialedTrunkPrefix Type Import Description Misdialed trunk prefix Cause code 5 Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CDR Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 193 Chapter 7 Collection Formulas CauseNetworkOutOfOrder Type Import Description Network out of order Cause code 38 Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CDR 194 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7
29. Detail report on listening quality using ITU standard K Factor metrics Reporter Set K Factor Tables and Charts Charts Resource Time Series Chart 5 of 8 implemented Metric Ratio Chart 0 of 2 implemented Metrics Used in Report CCR Q ep a bg iS Ss 5 R F Navigation Path This report is not deployed on the portal navigation path during the initial configuration of the technology pack To display this report drill down to it from another report or deploy it with the D ataMart Resource E ditor Drills Down To None Drilled Down From K Factor Resource Top 10 CDR K Factor Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 61 Chapter 2 Supported Reports K Factor Group Description Group summary report on listening quality using ITU standard K Factor metrics Reporter Set K Factor Tables and Charts Tables Group Summary Table 2 of 2 implemented Charts Resource Distribution Chart 1 of 2 implemented Metrics Used in Report Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Clusters NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Codec gt By Customer NOC Reporting gt VOIP gt Cisco gt IP Telephony Call Detail Record gt Extensions gt By Cluster NOC Reporting gt VOIP gt Cisco gt IP Telephony Call Detail Record gt
30. Outbound e Off net call routed towards the PSTN Toll bypass if a remote PSTN G ateway is involved in the voice path The file ccmconfig 4s contains methods that specify local call prefixes for a given site A phone number is determined to be a local number if its prefix matches a local prefix specified for a site object in ccmconfig js Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER 278 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas ClusterLongDistanceCall Type Import Description Identifies a call where the caller is an internal extension and the callee is a long distance external PSTN number according to the numbering plan NANP or Other prefixes A long distance call can also be any of these call types e Outbound e Off net routed towards the PSTN Toll bypass if a remote PSTN G ateway is involved in the voice path Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 279 Chapter 7 Collection Formulas ClusterMOS Type Import Description The mean opinion score MOS This is a high level metric In voice communications particularly internet telephony the MOS pr
31. Source ClusterLongD istanceCall Formula Generic Database Alias None Formula Editor Path AP gt Specific gt CME gt VOIP gt Cisco 242 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas ClusterBlocking Type Import Description Total number of times that call blocking occurred This can be due to lack of channel availability or switch congestion Error codes 34 and 42 are used in the calculation Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 243 Chapter 7 Collection Formulas ClusterCallDuration Type Import Description The duration of the call in seconds Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER 244 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas ClusterCauseCallRejected Type Import Description Call rejected Cause code 21 Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 245 Chapter 7 Collect
32. Supported Reports CCM Server Quality Resource Detail Chart Description Detail chart showing CallManager cluster and server quality Reporter Set CallManager Server Tables and Charts Charts Resource Time Series Chart 4 of 8 implemented Metric Ratio Chart 2 of 2 implemented Metrics Used in Report CCM CPU Utilization percent avg last 5 mn CCM Physical Memory Utilization percent CCM Registered CTI D evices Nb G auge CCM Registered D evices Nb G auge CCM Registered G ateways Nb G auge CCM Registered Media D evices Nb G auge CCM Registered Phones Nb G auge CCM Registered VoiceMail D evices Nb G auge CCM Rejected D evices Nb G auge Navigation Path This report is not deployed on the portal navigation path during the initial configuration of the technology pack To display this report drill down to it from another report or deploy it with the D ataMart Resource E ditor Drills Down To None Drilled Down From CCM Server O uality Resource 12 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports CCM Server Quality Resource Description Resource summary chart showing CallManager cluster and server quality Reporter Set CallManager Server Tables and Charts Tables Resource Summary Table 1 of 1 implemented Charts Resource Distribution Chart 2 of 2 implemented Metrics Used in R
33. The legacy phone is managed by a legacy PBX which is interconnected to the CallManager through a PSTN G ateway In this case the legacy phone is part of the company s internal dialplan but is not at the same physical site Two IP phones that are part of the company s internal dialplan but are not at the same site and are using a PSTN Gateway somewhere in the voice path Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER 272 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas ClusterIntrasitelPCall Type Import Description Identifies a specific internal call where the caller and callee are both at the same site and are using a pure IP network transit path that is no PSTN G ateway is involved in the voice Path Internal extensions are attached to a specific site through the ccmconfig js file where one or more addExtensionRange methods are called for particular site objects Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 273 Chapter 7 Collection Formulas ClusterlntrasiteLegacyPBXCall Type Import Description Identifies a specific internal Call where the caller and callee are
34. address and login credentials of the associated CUCM server the address and login credentials of the D ataChannel host for the CUCM server to use when pushing the requested files via FTP back to the D ataChannel host and other required configuration details The following table describes the fields in the cucm properties files Field Description cucm host The IP address of the CUCM server associated with this properties file Examples cucm host 10 1 2 3 cucm host cucm mycorp com cucm port The port number for SOAP requests sent to the CUCM server Example cucm port 443 444 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Appendix A Configuration Field Description cucm user cucm pass ser ID required for login to the CUCM xample cucm user cucmuser xample cucm pass cucmpwd ftp user U E User password required for login to the CUCM E U ser ID required for login to the D ataChannel host that issued the SOAP request Example ftp user provisouser ftp pass User password required for login to the D ataChannel host that issued the SOAP request Example ftp pass provisopwd ftp host The IP address of the D ataChannel host where the requested data files are to be returned through FTP The FTP server must be the host where the ProvisoCUCM instance for this cucm properties file is running Examples ftp host 10 4
35. e Configure using the Netcool Proviso D ataMart Request Editor data collection requests for the sub elements associated with each Technology Pack e View using the Netcool Proviso D ataMart Resource E ditor sub elements and sub element groups associated with each Technology Pack Cisco IP Telephony Technology Pack Resources The Cisco IP Telephony Technology Pack provides the following Netcool Proviso resources for the devices services and interfaces that the Cisco IP Telephony device manages Resource Description Element The name that identifies the Cisco IP Telephony technology being monitored With SNMP collection this name is typically the IP address where the associated SNMP Agent is running With bulk collection of CDR and CMR data the name is typically the CallManager cluster name Example hgccm canalst dev mycorp com Example SFCLSTR In the Netcool Proviso D ataMart Resource Editor element names appear in the name column on the Element tab Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 151 Chapter 5 Defined Resources Resource Description Sub elements An element has one or more sub elements for statistics that apply to the Cisco IP Telephony technology The sub element name identifies a sub element that resides in the database Sub element names are often used in reports to identify specific entities With SNMP collection the sub
36. have a global overview about the quality of the IP Telephony application in terms of call setup and termination voice quality network infrastructure and system and service performances Reporter Set Global Customer Reports Tables and Charts No table and chart information is available for this report stylesheet PVLs Cisco VOIP Global html Metrics Used in Report CCM CPU Utilization percent avg last 5 mn Cluster Percentage of Packet Lost percent Cluster T otal Number of Normal Call Clearing ClusterD ropCall ClusterJitter ClusterO ffN etCall ClusterO nNetCall ClusterSuccessfulCall ClusterUnsuccessfulCall Interface Bandwidth Utilization O ut percent PSTN Gateway Active D SO Channels Nb G auge PSTN Gateway Active D SO Channels Nb PSTN Gateway Network Errors percent _ Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt Global Customer View Drills Down To CCM Server Q uality Resource Cluster Quality Resource Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 59 Chapter 2 Supported Reports Cluster Utilization Resource PSTN Gateway D evice Q uality Resource D etail Chart Top 10 E1 T1 Utilization Resource Drilled Down From None 60 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports K Factor Detail Chart Description
37. 5 6 ftp host proviso mycorp com ftp secure If true instructs the CUCM server to return the requested data files over a secure FTP connection If false the CUCM server will not use a secure FTP connection Example ftp secure true ftp remotedir The location on the D ataChannel host where the requested data files are to be copied Example ftp remotedir export home pvuser CUCM files collect_cdr If true ProvisoCUCM requests CDR and CMR data from the CUCM server If false ProvisoCUCM will not poll the CUCM server for CDR and CMR data Example collect_cdr true collect_perfmon If true ProvisoCUCM requests Perfmon data from the CUCM server If false ProvisoCUCM will not poll the CUCM server for Perfmon data Example collect_perfmon tru cdr_output_dir perfmon_output_dir The location on the D ataChannel host where the ProvisoCUCM instance generates output from a CDR file and its associated CMR file The output is a single CSV file that contains correlated data from the CDR file and CMR file Example cdr_output_dir opt uba cdremr The location on the D ataChannel host where the ProvisoCUCM instance generates output in CSV format from a Perfmon data file Example perfmon_output_dir opt uba perfmon Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 445 Appendix A Configuration Field Description resend_sent_files
38. CCM MIB my rfc1213 MIB II Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 209 Chapter 7 Collection Formulas CCM Physical Memory Utilization percent Type SNMP collection Description The percentage of CallManager physical memory utilization The percentage is determined by finding the total amount of real system memory allocated to each process and then dividing the total by the amount of physical memory contained by the host Syntax Dim IO AS Integer Default NAME Mem V1 OIDVAL hrSWRunPerfMem I0 V2 OIDVAL Sum SV1 V3 OIDVAL hrMemorySize 0 100 3V2 V3 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt CCM Server gt Device MIB rfc1514 HO STRESO URCES 210 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W CCM Registered CTI Devices Nb Gauge Chapter 7 Collection Formulas Type SNMP collection Description The total number of CTI devices registered to the CallManager Syntax ccmRegisteredCTIDevices 0 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt CCM Server gt Device MIB CISCO CCM MIB my Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 211 Chapter 7 Collection Formulas CCM Registered Devices Nb Gauge Type SNMP collecti
39. Cisco gt CMR 356 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas MOHMulticastResourceActive Type Import Description Total number of currently active message on hold multicast resources Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt Perfmon Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 357 Chapter 7 Collection Formulas MOHMulticastResourceAvailable Type Import Description Total number of available message on hold multicast resources Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt Perfmon 358 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas MOHTotalMulticastResources Type Import Description Total number of active and inactive message on hold multicast resources Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt Perfmon Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 359 Chapter 7 Collection Formulas MOHTotalUnicastResources Type Import Description Total number of active and inactive message on hold unicast resources
40. D evice Registration Availability percent Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt Infrastructure gt Media D evice gt VoIPCallMgrClusterld Drills Down To Media D evice Resource D etail Chart Drilled Down From Media D evice Group 68 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports Perfmon Active Calls Detail Chart Description Detail report for Microsoft performance counter metrics Reporter Set Perfmon Tables and Charts Charts Resource Time Series Chart 9 of 9 implemented Metrics Used in Report CallsActive CallsInProgress GatewayCallsA ctive H323CallsA ctive H323CallsInProgress HuntlistCallsA ctive HuntlistCallsInProgress SIPCallsA ctive SIPCallsInProgress Navigation Path This report is not deployed on the portal navigation path during the initial configuration of the technology pack To display this report drill down to it from another report or deploy it with the D ataMart Resource E ditor Drills Down To None Drilled Down From Perfmon Active Calls Resource Perfmon Security Resource Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 69 Chapter 2 Supported Reports Perfmon Active Calls Group Description Group summary report for Microsoft performance counter metrics Reporter Set Perfmon
41. Device Tables and Charts Tables Resource Summary Table 1 of 1 implemented Charts Resource Distribution Chart 2 of 2 implemented Metrics Used in Report PSTN Gateway Active D S0 Channels Nb PSTN Gateway Network Errors percent PSTN Gateway Packet D iscards PSTN G ateway Total Packets per Second SNMP Response Time ms avg last hour Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt Infrastructure gt PSTN Gateway gt Device gt All NOC Reporting gt VOIP gt Cisco gt Infrastructure gt PSTN Gateway gt Device gt By Type Drills Down To PSTN Gateway D evice QO uality Resource D etail Chart Drilled Down From None 88 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports PSTN Gateway DSP Card Resource Detail Chart Description Detail chart showing D SP card utlization percentage Reporter Set DSP Card Tables and Charts Charts Resource Time Series Chart 2 of 8 implemented Metric Ratio Chart 0 of 2 implemented Metrics Used in Report D SP Card Availability percent D SP Card Resource Utilization percent Navigation Path This report is not deployed on the portal navigation path during the initial configuration of the technology pack To display this report drill down to it from another report or deploy it with the D ataMart Resource E ditor Drills Down To None Dril
42. E ewe ees 135 VoIPCallMgrFileSystemName 0 ccc ccc ccc cc e ce e nee enn n een n teen ntennnees 136 VoIPCallMarG atewaylpAdAress 2 0 cece ccc een ene e ene RAE EEEE 137 VoIPCallMarG atewayName 0 cece cent errenneren rererere 138 VoIPCallMgrG ateway I Ypes rin ieena niae enS EERE EEE n tence etn n teen ennenes 139 VoIPCallMgrMediaD evicelpAddress 0 iranien trinet tentai a a 140 VoIPCallMgrMediaD eviceName 0 cic ccc een a E E 141 VoIPCallMgrMediaD eviceT ype 0 ccc cece recent teen nee nn enn ee nes 142 VoIPCallMgrProcessN aM c3 3 ac c08 ns cithea raat nonwere san eed wade eEnesee eee aan 143 VolPC allMarSerialOmD Spi sao sarees iGanh degree beens Saeed O dno sees Re neues 144 VoIP CallMGrServer ESCE aens asce coopnett sescdhere hoes anal hae Oo Meade aaa A 145 VoIPCallMgrServerld 00 6c cece eee ener een teen n nen urere nren 146 VoIPCallMgrServerVersion 00 0 cece cece cece nnn nen nee nn een eee ene ee eens 147 VoIPCallMarSq1D Nam Oia iis 3 6 reenn Had Sto EE wa berose es Luband Kwahtoweaseanews 148 viii Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Contents VOLE Device ype eniak bins eee mae a ademas eee ties 149 Chapter 5 Defined RESOURCES cai xajincsyadiaaihoanaiieuibouadaanidovanainsoouens 151 OVELVIEW iiaiwitanctnid Aaa at Ob ede eae lade Pade bisaiae oii ENER 151 Cisco IP Telephony Technology Pack ReSOUrceS 0c cece cece ete eee eee ten
43. Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt PSTN Gateway gt Interface MIB rfc1213 MIB II 336 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas Interface Packet Loss percent Type SNMP collection Description Total percentage of packets lost for a gatekeeper interface Syntax Dim Il AS Integer Default NAME Interface 100 delta ifInErrors I1 delta ifInUnknownProtos I1 delta ifInDiscards I1 delta ifOutErrors I1 delta ifOutDiscards I1 distrib delta ifInUcastPkts I1 delta ifInNUcastPkts I1 delta ifInDiscards I1 delta ifInErrors I1 delta ifInUnknownProtos I1 delta ifOutUcastPkts I1 delta ifOutNUcastPkts I1 delta ifOutDiscards I1 delta ifOutErrors I1 0 1 default distrib delta sysUpTime 0 default 1 distrib delta ifLastChange 1I1 0 1 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt Gatekeeper gt Interface MIB rfc1213 MIB II Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 337 Chapter 7 Collection Formulas Interface Throughput In kbps Type SNMP collection Description Inbound interface throughput measured in kilobits per second Syntax Dim I1 AS Integer Default NAME Interface 8 delta ifInOctets I1 delt
44. Formulas CallsActive Type Import Description Total number of currently active calls for the resource or resources specified Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt Perfmon Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 187 Chapter 7 Collection Formulas CallsinProgress Type Import Description Total number of calls being established at the time of sampling Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt Perfmon 188 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas CauseCallRejected Type Import Description Call rejected Cause code 21 Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CDR Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 189 Chapter 7 Collection Formulas CauseChannelUnacceptable Type Import Description Channel unacceptable Cause code 6 Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CDR 190 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7
45. Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt CCM Server gt Sql Server MIB MSSQL MIB my Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 225 Chapter 7 Collection Formulas CCM SQL Server Total number of Pages Type SNMP collection Description The total number of pages read and written Syntax Dim IO AS Integer Default NAME Sql V1 OIDVAL delta mssqlSrvInfoPageReads 1I0 delta mssqlSrvinfoSinglePageWrites I0 Sum V1 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt CCM Server gt Sql Server MIB MSSQL MIB my 226 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas CCR Type Import Description Cumulative concealment ratio during a call represented as concealment time speech time Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CMR Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 227 Chapter 7 Collection Formulas Cluster Erlang Type CME Description Cluster Erlang measured in minutes ClusterCallD uration 60 Syntax duration 60 Formula Input Input duration Source ClusterCallD uration Formula Generic Data
46. IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas Gatekeeper Total Number of Concurrent Calls Nb Gauge Type SNMP collection Description Total number of concurrent calls for a gatekeeper device Syntax cgkStatsTotalConcurrentCalls 0 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt Gatekeeper gt Device MIB CISCO GATEKEEPER MIB my Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 315 Chapter 7 Collection Formulas Gatekeeper Total Number of Location Rejects Nb Type SNMP collection Description Total number of location reject messages that a gatekeeper device sent and received Syntax V1 OIDVAL distrib delta sysUpTime 0 default 1 delta cgkStatsRcvdLocationRejects 0 delta cgkStatsSentLocationRejects 0 SV1 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt Gatekeeper gt Device MIB rfc1213 MIB II CISCO GATEKEEPER MIB my 316 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas Gatekeeper Total Number of Location Requests Nb Type SNMP collection Description Total number of location requests that a gatekeeper device sent and received Syntax V1 OIDVAL distrib delta sysUpTime 0 default 1 delta cgkSt
47. MIB value ccmDescription Captured in Discovery Formulas CCM_Server_D evice Used in CME Formulas None Used in Reports None Used in Grouping Rules None Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 145 Chapter 4 Element and Sub Element Properties VoIPCallMgrServerld Description The CallManager Server ID This value is based on the following MIB values cdpGlobalDevicera with CallManager Server devices cdpCacheDevicerd with Win2000 server PSTN G ateway devices that are registered to the CallManager Server Captured in Discovery Formulas CCM_Server_D evice Used in CME Formulas None Used in Reports None Used in Grouping Rules None 146 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 4 Element and Sub Element Properties VoIPCallMgrServerVersion Description The CallManager Server version based on the MIB value ccmversion Captured in Discovery Formulas CCM_Server_D evice Used in CME Formulas None Used in Reports None Used in Grouping Rules None Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 147 Chapter 4 Element and Sub Element Properties VoIPCallMgrSqIDbName Description The CallManager Server SQL database name based on the MIB value mssql DbInfoDbName Captured in Discovery Formulas CCM _Server_SqlD atabase
48. MPv2 MIB rfc2127 ISD N MIB rfc2233 IF MIB Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 117 Chapter 3 Devices and Services NOTES 118 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 4 Element and Sub Element Properties This chapter discusses the following topics Topic Page Overview 119 Overview Note To s a list of the properties that this technology pack defines for each of the sub element it creates see the chapter on defined resources A Netcool Proviso property is an attribute or characteristic of an element or sub element Typically a Netcool Proviso Technology Pack uses an inventory process to collect information generated by the devices interfaces and services operating in the technology environment it supports A technology pack uses N etcool Proviso properties for some or all of the following purposes e To organize information in reports To display values in reports The following pages describe the sub element properties used in this technology pack To construct names such as sub element names sub element instance names and sub element labels Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 119 Chapter 4 Element and Sub Element Properties AP_iflype Description Open format name of the specific type of resource represented for example Etherne
49. Page Overview 175 D ata Colledion 176 Formulas and M etrics 176 Formula R eference 177 Overview This technology pack provides the following types of collection formulas SN MP collection formulas specific to the associated network devices and technologies on which it operates These SN MP collection formulas are installed with the Cisco IP Telephony Technology Pack Bulk collection formulas Unlike an SNMP collection formula a bulk collection formula has no executable instructions However the Bulk Collector requires database ID s for the value it returns after reading Bulk input files Bulk collection formulas provide these unique database ID s The Formula Table FRML_DESC must contain an ID for each metric the Bulk Collector might return If the entry in the Formula Table does not exist the Bulk Collector cannot report the value Typically a Bulk collection formula consists of a name that maps to a statistic that resides in a Bulk input file Typically the device or devices that the technology pack supports generate the statistics that reside in these Bulk input files In many cases the statistics reside in these Bulk input files as data records or data fields Each Bulk collection formula name has an associated ID It is the Bulk collection formulaID along with the sub element ID and timestamp that identify a specific location in the database where the statistic resides In other words the Bulk collection formulas do n
50. SNMP collection Description Number of active D SO channels that are active for a specific serial E1 T1 interface Because there is no specific OID for this measurement in the MIB this metric assumes the following e 1 Call 1 DSO Channel 64 kbps e Throughput in or out 64000 Active Channels Syntax Dim Il AS Integer Default NAME If V1I OIDVAL 8 delta ifOutOctets I1 V2 OIDVAL delta sysUpTime 0 100 V3 OIDVAL SV1 V2 64000 V4 OIDVAL int V3 V5 OIDVAL distrib ifType I1 18 1 default 0 SV4 SV5 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt PSTN Gateway gt 6500 D S0 Channel MIB rfc1907 SN MPv2 MIB rfc2233 IF MIB Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 381 Chapter 7 Collection Formulas PSTN Gateway ICMP Inbound Errors percent Type SNMP collection Description Percentage of inbound ICMP errors Syntax 100 delta icmpInErrors 0 distrib delta icmpInMsgs 0 0 1 default distrib delta sysUpTime 0 default 1 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt PSTN Gateway gt Device MIB rfc1213 MIB II 382 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W PSTN Gateway ICMP Outbound Errors percent Chapter 7 Collection Formulas
51. SQL result set as recommended in the Cisco C allM anager Installation G uide e Check the log file proviso 1og by default for any SQL error messages By default the log file is in DC_HOME log for example opt datachannel log 114 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 3 Devices and Services e With pre 4 4 3 Netcool Proviso versions ensure that the dc cfg file contains a URI for each CCM Publisher bulk adaptor and that the URI matches the URI of the associated data source in the odbc ini file Collecting CDR CMR and Perfmon Data with Cisco Unified Call Manager With Cisco Unified CallManager CUCM the technology pack collects CD R CMR and Perfmon data files in either of the following ways e Through SOAP requests to the CUCM server and PerfmonPorts API Through a schedule for pushing the data files back to the D ataChannel server The schedule is specified by CUCM Web administration configuration settings In both cases the CUCM pushes the data back to the technology pack via FTP The technology pack includes a Java application called ProvisoCUCM This application is responsible for sending the SOAP requests to the CUCM and for producing the CSV files for the UBA from the data files pushed back to the D ataChannel server by the CUCM server The ProvisoCUCM finds the address of the CUCM server authentication information and other configuration details in
52. STATE Description Indicates whether an element is active Captured in Discovery Formulas None Used in CME Formulas None Used in Reports None Used in Grouping Rules NOC Reporting Sub Element Collect 128 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 4 Element and Sub Element Properties FAMILY Description Identifies a sub element for reporting and sub element grouping purposes Captured in Discovery Formulas None Used in CME Formulas None Used in Reports None Used in Grouping Rules NOC Reporting Sub Element Collect Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 129 Chapter 4 Element and Sub Element Properties NAME Description The path name of collected path sub elements Captured in Discovery Formulas None Used in CME Formulas None Used in Reports None Used in Grouping Rules NOC Reporting 130 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 4 Element and Sub Element Properties siteld Description This property has been replaced by cprsiteid Captured in Discovery Formulas None Used in CME Formulas None Used in Reports None Used in Grouping Rules NOC Reporting Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 131 Chapter 4 Element and Sub Element
53. Server gt Device 408 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas SNMP Response Time ms avg last hour Type SNMP collection Description The average of SNMP packet response times in milliseconds over the last hour for PSTN G ateway devices Syntax Stat Targets Hl Average SNMP Response Time ms last hour Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt PSTN Gateway gt Device Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 409 Chapter 7 Collection Formulas SNMP Response Time ms avg last hour Type SNMP collection Description Netcool Proviso performance metric Works with PVL 1 2 or better Syntax Stat Targets Hl Average SNMP Response Time ms last hour Generic Database Alias None Formula Editor Path AP gt PROVISO gt Targets 410 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas SNMP Unavailable percent avg last hour Type CME Description The average of SNMP unavailability percentages over the last hour Syntax 100 avail Formula Input Input avail Source SNMP Availability percent avg last hour Formula Generic Database Alias None Formula Editor Path AP gt PROVISO gt Targets
54. Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt Perfmon 360 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas MOHUnicastResourceActive Type Import Description Total number of currently active message on hold unicast resources Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt Perfmon Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 361 Chapter 7 Collection Formulas MOHUnicastResourceAvailable Type Import Description Total number of available message on hold unicast resources Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt Perfmon 362 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas MOS Type Import Description The mean opinion score MOS This is a high level metric In voice communications particularly internet telephony the MOS provides a numeric measure of the quality of human speech at the destination end of the circuit There is no algorithm for MOS calculations This is a subjective metric based on the end user s judgment of call quality The scheme uses subjective s
55. Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports Gatekeeper Availability Resource Detail Chart Description Detail chart based on gatekeeper device reachability and response time Reporter Set Device Tables and Charts Charts Resource Time Series Chart 4 of 8 implemented Metric Ratio Chart 1 of 2 implemented Metrics Used in Report Gatekeeper ICMP Inbound Errors percent Gatekeeper ICMP Outbound Errors percent SNMP Availability percent avg last hour SNMP Availability percent avg last hour SN MP Response Time ms avg last hour SNMP Unavailable percent avg last hour Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt Infrastructure gt Gatekeeper gt Device Drills Down To None Drilled Down From Gatekeeper Availability Resource Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 51 Chapter 2 Supported Reports Gatekeeper Availability Resource Description Resource summary chart based on gatekeeper device reachability and response time Reporter Set Device Tables and Charts Tables Resource Summary Table 1 of 1 implemented Charts Resource Distribution Chart 2 of 2 implemented Metrics Used in Report Gatekeeper ICMP Inbound Errors percent Gatekeeper ICMP Outbound Errors percent SNMP Availability percent avg last hour SNMP Response Time m
56. Type Import Description Subscriber absent Cause code 20 Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CDR Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 203 Chapter 7 Collection Formulas CauseSwitchCongestion Type Import Description Switching equipment congestion Cause code 42 Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CDR 204 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas CauseTemporaryFailure Type Import Description Temporary failure Cause code 41 Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CDR Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 205 Chapter 7 Collection Formulas CauseUnassignedNumber Type Import Description Unassigned or unallocated number Cause code 1 Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CDR 206 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas CauseUserBusy Type Import Description Use
57. W Chapter 7 Collection Formulas ClusterSuccessfulCall Type Import Description Identifies a call successfully established O nce the call is established the communication starts between the two parties A successful call can be inbound outbound or any other type of call described in this chapter Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 287 Chapter 7 Collection Formulas ClusterTollBypassCall Type Import Description Identifies a call where the caller is an internal extension managed by the CallManager and where the callee can be an internal extension or any external PSTN number with one or more of the following criteria e Outbound call e Off net call The call is going through a PSTN G ateway and the caller site and PSTN G ateway site are different An intersite legacy PBX call can be also a toll bypass call if the PSTN G ateway site is different from the caller site Toll bypass calls can save money on long distance or international calls by using a remote PSTN G ateway with local fees For example A caller in Boston makes a call to an external PSTN number in London Because there is an IP VPN between the Boston office and the London office with a PSTN G ateway in London the call goes through the IP network until the Lond
58. W Chapter 8 Discovery Formulas PSTN Gateway DSP Card Type SN MP discovery Description PSTN Gateway D SP card discovery Syntax Dim I1 AS Integer Default NAME DSPCard V1 OIDVAL cdspCardIndex I11 V2 OIDVAL cdspCardMaxChanPerDSP I1 V3 OIDVAL sysLocation 0 once V4 OIDVAL sysName 0 once V1 index DSPCard lt I1 gt DSPCard lt S V1 gt VoIPCallMgrDSPMaxChannel lt V2 gt VoIPCallMgrClusterId lt V3 gt VoIPCallMgrCustomer Td lt V4 gt Formula Editor Path Alias Instance and Label Inventory gt AP gt VOIP gt Cisco MIB CISCO D SP MG MT MIB my rfc1213 MIB II Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 437 Chapter 8 Discovery Formulas NOTES 438 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Appendix A Configuration This appendix explains how to configure the Cisco IP Telephony Technology Pack and consists of the following topics Topic Page Overview 439 Before Y ou Begin 439 Configure the Technology Pack 440 Other Tasks and Considerations 455 Overview Netcool Proviso supports the following two types of technology packs based on the type of data that they collect SNMP These packs are MIB based and their configuration is relatively straightforward e BULK or UBA These packs collect data against non SN MP devices and rely on the Universal Bul
59. a sotea dheparalele daa A E A A E A S 116 SNMP ACCESS vice dtasiecniud E E E aka O O a whl eas 116 Cisco CallManager Configuration 0 cece cece cence rreren arrra 116 Supponed MIBS ran tea beth ee case Qee yet E senate eaad ettens EA Sushi a een eee G 117 Chapter 4 Element and Sub Element Properties ccceseeeeeeeeeees 119 OVEIVIEWS fice pabtidi deed bee aE EEE EEE EET E E EEE EEEE 119 AR Pikess ay einen EE EEEE E R AE EE AEE GE E E t 120 CD Relusterld 5 aie sigsassndteaipte dni EEEE EE EE REEE ESEA EETAS TEA 121 CD ReustOMENG cecorcinciccrneinrniriisi ne ano EEE EEEE ds A A 122 CD Rsitel dl s 2 te teussenntocedant tee asd E E E a EE eis 123 COLT YPC cones an E aN E di E E O decide gaagieeande E 124 CSE Ch i405 aren aao a E E EE a e hedats 125 UOMA oeaan i EE REEERE ERRER E SERIE EEEIEE EREE ERAK EEEE NA 126 Element NAME pecs d4 0cddongd a a a e a aE 127 Element SEAT E ogines niy hake sha E E TEE nh E N SE 128 FAMILY neeyan e on oti cats pee Shee cb aie E E E E EEEE S ereh 129 NAME i dentid sh atascened eae deuian e a a aa n a E a A 130 Siteld sei Saaretae saw stam i eee MEL e a MEE an a aeo eee 131 STATES occa weitere dayne wh AE E R den eat E E E EENE ADE E 132 VolPCaAlMgrClusterld 0 0 c cece cece ence nee EEE E a E E RRRS 133 VoIPCallIMorCustomen ai cccscnsctacccdoncta ciaiaaereaedtaneniaagsaamnaand ees aelnons 134 VoIPCallMorD SPMaxChannel s s 2 0 sone8 Gace soneduawdareat oust tenes eb
60. and license this software and its documentation for any purpose provided that existing copyright notices are retained in all copies and that this notice is included verbatim in any distributions No written agreement license or royalty fee is required for any of the authorized uses Modifications to this software may be copyrighted by their authors and need not follow the licensing terms described here provided that the new terms are clearly indicated on the first page of each file where they apply IN NO EVENT SHALL THE AUTHORS OR DISTRIBUTORS BE LIABLE TO ANY PARTY FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGESARISING OUT OFTHE USE OF THIS SOFTWARE ITS DOCUMENTATION ORANY DERIVATIVES THEREOF EVEN IF THE AUTHORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE THE AUTHORSAND DISTRIBUTORS SPECIFICALLY DISCLAIM ANY WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT THIS SOFTWARE IS PROVIDED ON AN ASIS BASIS AND THE AUTHORS AND DISTRIBUTORS HAVE NO OBLIGATION TO PROVIDE MAINTENANCE SUPPORT UPDATES ENHANCEMENTS OR MODIFICATIONS GOVERNMENT USE If you are acquiring this software on behalf of the U S government the G overnment shall have only Restricted Rights in the software and related documentation as defined in the Federal A cquisition Regulations FARs in Clause 52 227 19 c 2 If you are acquiring the software on be
61. both at the same site but where the voice path goes through a PSTN G ateway In this case the call can be between one IP phone and one legacy phone from the same location according to their extension range number The legacy phone is managed by a legacy PBX which is interconnected to the CallManager through a PSTN Gateway The legacy phone is part of the company s internal dialplan PSTN gateways and ranges of internal extensions and are attached to a specific site through the methods addPstnGatewayIpAddress and addExtensionRange respectively These methods are called fora particular site object in the ccmconfig js file Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER 274 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas Cluster itter Type Import Description Provides an estimate of the statistical variance of the RTP data packet interval in milliseconds This metric comes from the CMR table It is set once the call is established Also this metric is available only for IP phones Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 275 Chapter 7 Collection Formulas ClusterLatency
62. chapter are used see the chapter on supported reports in this guide This chapter is a reference of the formulas that the Cisco IP Telephony Technology Pack provides The chapter lists formulas alphabetically 176 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas Formula Reference The following pages provide a reference of the formulas that this technology pack provides The reference pages have the following sections Type The source of data for the formula being described for example SNMP collect Description The description of the formula Syntax The formula that generates the metric from the collected SNMP data After this formula processes the data the resulting metric can be used in Netcool Proviso D ataView reports and in calculations of other metrics See the N etoool Proviso SN MP Formula L anquage G uide for detailed information about the syntax used to write SN MP collection formulas Formula Input This section appears with CME formulas only It shows the variables that the CME formula uses as input and the property or formula that supplies a variable s value In the following example the formula Egress Octets Forwarded is the source of the value of the input variable E gress0 a Input EgressO ct Source Egress Octets Forwarded Formula Generic Database Alias A database location where the metric generated by a formula can be stored
63. code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the disclaimer that follows these conditions in the documentation and or other materials provided with the distribution 3 The name JD OM must not be used to endorse or promote products derived from this software without prior written permission For written permission please contact lt request AT jdom DOT org gt 4 Products derived from this software may not be called JD OM nor may JD O M appear in their name without prior written permission from the JDO M Project Management lt request AT jdom DOT org gt In addition we request but do not require that you includein the end user documentation provided with the redistribution and or in the software itself an acknowledgement equivalent to the following This product includes software developed by the JD O M Project http wwwjdom org Alternatively the acknowledgment may be graphical using the logos available at http wwwjdom org images logos THIS SOFTWARE IS PROVIDED ASIS AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE JOOM AUTHORS OR THE PROJECT CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPL
64. e eects 372 xiv Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Contents Percentage of Successful Calls Nb CME Bulk VOIP Cisco 0 0 cece eee e eee e eres 373 Percentage of TollBypass Calls percent CME Bulk VOIP Cisco 0 cece eee eee 374 PSTN Gateway Active DSO Channels Nb Gauge 0 cece cece tent ene ene 375 PSTN Gateway Active DSO Channels Nb Gauge cece cece teen nen 376 PSTN Gateway Active DSO Channels Nb 0 ccc ccc cece rte nn eee ene e nn eens 377 PSTN Gateway Call Setup Quality percent Successful Total 0 0 cc cece eee 378 PSTN Gateway Call Setup Quality percent successful Total ccc cece eens 379 PSTN Gateway Call Setup Quality percent successful unsuccessful 00005 380 PSTN Gateway D S1 Active DSO Channels Nb 2 0 cece cece n teen nen 381 PSTN Gateway ICMP Inbound Errors percent 000 c ccc e cece cette ene e een eens 382 PSTN Gateway ICMP Outbound Errors percent 0 cece cece eee tence eenes 383 PSTN Gateway Network Errors percent ccc cece cece cece eee teen n ee enna eens 384 PSEN G ateway Packet D iscardsiisis s ssix ccd oti ia ndeldletekis Saad digits dit ane E 385 PSTN Gateway Total Active D S0 Channels Nb Gauge cc cece cece eee ene eee 386 PSTN Gateway Total Call Signaling Errors Nb 0 ccc cece cece een eee neue
65. ee ews 97 Top 1O CD RR Factor oiiro oaan e E ENE E REEE oo E O E EE 99 Top 10 CDR Number of Calls 0 ccc ccc cece teeter tenn e nent eens 101 Top 10 CDR Number of Errors weic 4ccsaeecsckcaaaaseed sah nEn AEREE AEEA 103 Top 10 Cluster Call Completion sorserien reretu ee eched aaa wee doce a eked Gale de 105 Top 10 Cluster Number Of Calls srren imina E E E E ras 106 Top 10 Cluster Number of Errors 0 00 ed aneonepeioreaip reio nette ae R Ee 107 Top 10 E1 T1 Utilization Resource s icciacceeccceieaveecntaanaeernniadaaceenaeweanes 108 Chapter 3 Devices and Services iscnsccnwsrenensasnvnn vaanevininnvadnenininnnacnaatonilays 111 OVENI W sissies ceca ose ego E aa N a alent E RE a R 111 Summary of Device Technology cece cece eee nee e nee eee nee teen en ees 111 Categories of Service Reporting 0 cece cece e ene tenet nen nen ene ned 112 Services and Devices Monitored 0 0 ccc ccc e teen een teen teen n ences 112 Sources of Collected D alas s c s f sa ese and dons eoweane tahegeenw aceiang aipusiaca awa nig gcwa actianne tatiana do 113 Collecting CDR and CMR Data with Cisco CallManager 00 cece eee ene e eae 113 Troubleshooting Note for SQL RequestS 00 c cece eect teen enn ene eens 114 Collecting CDR CMR and Perfmon Data with Cisco Unified Call Manager 115 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W vii Contents Pre REISES o seraa kaa
66. element name is constructed from the element name plus the instance name With bulk collection the sub element name is the same as the instance name Example hgccm canalst dev mycorp com_SqlDb lt 5 gt Example Extension_SFCLSTR_ lt 2928 gt With SNMP collection a sub element instance name is constructed from a shorthand name for the sub element type plus an identifier With Bulk collection a sub element instance name is constructed from a name for the sub element type the element name plus an identifier Example SqlDb lt 5 gt Example Extension_SFCLSTR_ lt 2928 gt In the Netcool Proviso D ataMart Resource Editor sub element names appear in the name column on the Sub Element tab The instance name appears in the instance column of the Sub Element tab Sub element labels A sub element label is often used in reports to identify a particular instance of a sub element With SNMP collection a sub element label is constructed from a shorthand name for the sub element type plus a filename With Bulk collection a sub element label is the same as the sub element name Example SqiDatabase pubs Example Extension_SFCLSTR_ lt 2928 gt In the Netcool Proviso D ataMart Resource Editor sub element labels appear in the label column on the Sub Element tab Sub element families This technology pack categorizes the sub elements it creates into the following families e 1213 Device IETF IF e VOIP Cisc
67. fiNetCall oi oc ngaaeetexecesned mend teed seb hades anny teow eee EEE EE EA 284 Cluster DIN etC alll ia aiiiar REEE EE O EE EEEO S E 285 C l stern honte all eonidas bo Sex mu EE EE E E E eign ES EEEE 286 ClusterSuccesstulCall is srisiriaorritieniinrei tensien EERE EREA a 287 Cluster VollBypassG all cj sdesrireisr eeror eai araea asadi 288 Clust rTotalCall seris anrran metana a a a O a EE a EO nas 289 Cluster OtalHOursO FETAC cepec oiee aa E E S ada aubacs 290 ClusterUnsuccesstulCall o 0 ccsscccactaswneeceiarecncaenaesee hone mawea AEEA 291 ClusterVoicemail CallD Uration 003 dcdseccukornedanet a a biieeeennnaeaee 292 ChuisterVoiceM all Call x s creuqineld aairaaiacnsa da atatn EE EEE Hebd RO ees 293 ClusterV oicemall Packets 5 5 5 issos k pepeni renin PEA nE ER E dain p enemas 294 COs Laer d Ghee ed eee EEE Noss kannst eben gd eek Ree ewes deen eS 295 Drop Gall sctrbe seus cae ee dead eee Made ECE Dados Sat PEER anos bree eee ene s 296 DSP Card Availability percent 0 0 0 0 ccc ccc ccc ccc cece nen reece nee en ne enn eennes 297 DSP Card Resource Utilization percent 0 cece cece c ete eee n tenet ee ne eens 298 EncryptedCallsa Clive 0issceseensaavndeaeanaded oa Mendes oe arendeesvatennaeonnsnnes 299 EncryptedPartiallyRegisteredPhoneS 0 cece cence een een eee ee ne enas 300 xii Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Contents EncryptedRegisteredPhones
68. for local CDR files written by Cisco CallManager If this value is empty or invalid the CDR files will not be moved PrimaryCD RUN CPath A central collection point for CDR files If this value is empty or invalid the CDR files will not be moved The installation procedure sets this parameter CDRFormat A parameter that determines whether the files are written to the database The value specifies either FLAT or DB Default value DB For performance reasons the Netcool Proviso Cisco IP Telephony Technology Pack collects CD Rs using SQL requests not flat files Netcool Proviso does not support Fiat for CDR collection PrimaryCDRDSN An optional parameter that references the primary CDR server on which to insert CDRs The referenced system does not need Cisco CallManager installed but does need SQL server and a CDR database This parameter allows movement of the CD Rs off of the Cisco CallManager cluster If this parameter is missing CD Rs are written locally to the PrimaryCDRUNCPath CDRFlatFileInterval A parameter that determines the amount of time in minutes that a CDR file can be written to before Cisco CallManager closes the CDR file and opens a new one Supported MIBs This technology pack uses the following MIB files cisco 10 mib CISCO CCM MIB my CISCO CD P MIB my CISCO D SP MG MT MIB my CISCO GATEKEEPER MIB my CISCO PO P MG MT MIB my MSSQL MIB my rfc1213 MIB II rfc1514 HO STRESO URCES rfc1907 SN
69. gt Cisco gt IP Telephony Call D etail Record gt Paths gt By Cluster gt clusterld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Paths gt By Customer gt customerld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call Detail Record gt Extensions gt By Cluster gt CD Rclusterld 28 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Customer gt CD Reustomerld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Site gt CD Rsiteld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Media G ateways gt By Cluster gt CD Rclusterid NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Media G ateways gt By Customer gt CD Rcustomerld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Media G ateways gt By Site gt CD Rsiteld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Paths gt By Cluster gt CD Rclusterld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call Detail Record gt Paths gt By Customer gt CD Rcustomerld Drills Down To CDR Utilization D etail Chart Drilled Down From CDR Utilization Group PSTN
70. implemented Metrics Used in Report Interface Bandwidth Utilization In percent Interface Bandwidth Utilization O ut percent Interface Throughput In kbps Interface Throughput O ut kbps PSTN Gateway D S1 Active D S0 Channels Nb Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt Infrastructure gt PSTN Gateway gt Interface gt All NOC Reporting gt VOIP gt Cisco gt Infrastructure gt PSTN Gateway gt Interface gt By G ateway Drills Down To PSTN Gateway E1 T1 Interface Utilization Resource PSTN Gateway E1 T1 Interface Utilization Resource D etail Chart Drilled Down From Global VOIP 108 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports NOTES Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 109 Chapter 2 Supported Reports 110 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 3 Devices and Services This chapter discusses the following topics Topic Page Overview 111 Summary of D evice T echnology 111 Sources of Collected D ata 113 PreR equisites 116 Supported MIBs 117 Overview This chapter provides a summary of Cisco IP Telephony device technology that the Cisco IP Telephony Technology Pack is designed to support Note T his technology pack supports the C isco C al
71. ini file Additional Information on UBA Parameter Values INSTANCES The DataChannel UBA application supports multiple instances of technology packs running in a single channel component Therefore there must be a way to guarantee that the UBA parses the correct design file and reads the appropriate Bulk input files The iInsTANCEs parameter helps ensure that the D ataChannel UBA application performs the correct operation for a specific technology pack The Cisco IP Telephony Technology Pack provides an INSTANCES parameter in its voip_cisco_ipt_sample_dc cfg template file You supply an arbitrary string referred to as a group alias to the instances parameter After you define the InSTANCES parameter with a specific string make sure you specify this string wherever lt instance gt appears in the template file You can associate this group alias with any arbitrary string For example you might associate this group alias with the location for example BOSTON LOWELL BERLIN PARTS and so forth of the data source URI You must specify the Uniform Resource Identifier URI for each CCM Publisher bulk adaptor configured in the de cfg file The syntax for the URI is as follows The variable portions of the URI string are indicated by italic text within brackets lt gt UBA 2 215 SANFRANCISCO CCMINPUT URI sqldb odbc threaded username lt userName gt amp password lt password g
72. intrasite legacy PBX call Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER 284 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W ClusterOnNetCall Chapter 7 Collection Formulas Type Import Description Identifies a call where both the caller and callee are internal extensions from the same site or different sites and with the following criteria Outbound call Internal call Intersite or intrasite IP call No PSTN Gateway is involved in the voice path A pure IP to IP call Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 285 Chapter 7 Collection Formulas ClusterShortCall Type Import Description Identifies a call successfully established but with a call duration of less than one second In this case the CallManager set the CallD uration value to 0 in the CDR table A short call is also e A successful call Any inbound outbound or other type of call described in this chapter Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER 286 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3
73. nad a r bees be Seed ieee dd earned 183 BRIChannelsA CHV niara donira SoMeweins E nas MRE FeSO Ri 184 BRI PNS SCRVICE ana acidosis ayn shaun Shun auip shaun hu NT Alpesh Shue aun Augen EEEREN 185 CAD UWraON is is c ciceccinnsd tenann haan Gnoeaseaadeoenaaarsdniacaadeehanarannes 186 CallSACUVG scars scat einesaawia E danwenons saeeb enh mee Deddwbaeened syenue 187 CallSIMPTO gres Sisinnio Geared Seb ana a nea a Solel esate An beset oboe 188 CauseCallRejected 0 0 cece cence E een nee nee ent ene een eees 189 CauseChannelUnacceptable 0 ccc ccc ccc n een nnn nee ene ene e ene eees 190 CauiseD estinahionO WtOTO MED in ence comed oa ctammad canted EEEE EE E 191 Causelnvalid NumberFormat ssai nea aiie aenntyh gi aioe NEE O E OE EO ES awn nates 192 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W ix Contents CauiseMisdialed TrunkPrE IK serisinin ateasastedionarh ashen Seateayp aaa i a E E 193 CauseNetworkO utOfOrder 2 cece ence eee eee EEEE EEE 194 CauseNOANSWerFrOMUSER acs ccacsccragece saaagesee ANEETA EEE 195 CauseN oChannelAvaillable isis cictacves ccaboamad ones sete seer a E EE EEEE 196 CauseNoRouteloD estinatlon sci cass a0 dawids EG eee ng cotati mena nns 197 CauseNoRouteTransitNetwork 0 0 cece tenet nen nen en eene 198 CauseNoUserResponding 0 cc cece cece cece eee nee n eee e nee en nee nee nn E AE 199 CauseN umber hanged s 0 100 stccedinnoca sue eh aacwduree cens
74. of Successful Calls Nb CME Bulk VOIP Cisco Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt IP Telephony Call Detail Record gt Extensions gt By Cluster NOC Reporting gt VOIP gt Cisco gt IP Telephony Call Detail Record gt Extensions gt By Site NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Path Group Drills Down To CDR Quality Resource Cluster Quality Resource Drilled Down From None Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 23 Chapter 2 Supported Reports CDR Quality Resource Description Resource summary chart showing the specific sub element quality based on information collected through Call Detail records call signaling and Call Maintenance Records Reporter Set Extension Tables and Charts Tables Resource Summary Table 1 of 1 implemented Charts Resource Distribution Chart 2 of 2 implemented Metrics Used in Report Jitter Latency MOS Percentage of Drop Calls percent CME Bulk VOIP Cisco Percentage of Packet Lost percent CME Bulk VOIP Cisco Percentage of Successful Calls Nb CME Bulk VOIP Cisco SuccessfulCall UnsuccessfulCall Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Cluster gt clusterld NOC Reporting gt VOIP gt Ci
75. portal navigation path during the initial configuration of the technology pack To display this report drill down to it from another report or deploy it with the D ataMart Resource E ditor Drills Down To None Drilled Down From PSTN Gateway E1 T1Availability Resource Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 91 Chapter 2 Supported Reports PSTN Gateway E1 T1 Interface Utilization Resource Detail Chart Description Detail chart showing E1 or T1 interface utilization percentage Reporter Set Interface Tables and Charts Charts Resource Time Series Chart 5 of 8 implemented Metric Ratio Chart 2 of 2 implemented Metrics Used in Report Interface Bandwidth Utilization In percent Interface Bandwidth Utilization O ut percent Interface Throughput In kbps Interface Throughput O ut kbps PSTN Gateway D S1 Active D S0 Channels Nb Navigation Path This report is not deployed on the portal navigation path during the initial configuration of the technology pack To display this report drill down to it from another report or deploy it with the D ataMart Resource E ditor Drills Down To None Drilled Down From PSTN Gateway E1 T1 Interface Utilization Resource Top 10 E1 T1 Utilization Resource 92 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports PSTN Gateway E1 T1 Interface Ut
76. presented in bold type for example cdspC ardIndex Cisco IP Telephony Technology Pack property names are presented in monospace type for example DSPCard References to element names instance names and other variables are presented in italic type for example E lenentN ame lt InstanoeN ame gt The Properties row lists the Cisco IP Telephony Technology Pack properties associated with the particular sub element type For descriptions of the properties see the chapter on element and sub element properties Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 153 Chapter 5 Defined Resources CallManager Gateway Device Collection Type SNMP Family VOIP Cisco CCM Gateway Device Naming Structure Sub element name E lementN ame lt InstanceN ame gt Instance name Gateway lt Gateway gt Label Gateway lt ccmG atewaylnetAddress gt Properties Gateway VoIPCallMgrClusterId VoIPCallMgrGatewaylIpAddress VoIPCallMgrGatewayName VoIPCallMgrGatewayType Comments This sub element is a gateway device discovered through the ccmGatewayTable object in the CISCO CCM MIB This object is grouped together with PSTN_Gateway_Device sub elements This sub element provides information about the registration status for each gateway Because a gateway can be registered to another server Clusterld_G atewayD escription is used as invariant for this sub element CallManager M
77. site addPstnGatewaylIpAddress 10 1 184 20 Note U se the following method only in the CUCM C onfigjs file addCucmAddress string ipAddress The argument specifies the IP address of a CUCM server in the cluster Example site addCucmAddress 10 1 6 8 11 Requires the N etcool Proviso D ataM art Configuration G uide Run the initial SNMP inventory and initiate a discovery 448 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Appendix A Configuration An inventory collects data about the network resources that the technology pack monitors After you install an SNMP technology pack you must create an inventory profile using the Inventory Tool Wizard and then initiate a discovery by executing the inventory profile using the Inventory Tool Running the initial inventory against SNMP objects is an intricate task and unfortunately beyond the scope of this configuration appendix For instructions on using the Inventory Tool Wizard to create an inventory profile and the Inventory Tool to execute the inventory profile see the N etcool Proviso D ataM art C onfiguration Guide 12 Edit pack specific UBA parameters based on the following Netcool Proviso platforms 443 and higher Pre 443 443 and Higher In this release of Netcool Proviso you were instructed to modify the technology pack specific UBA parameters when you installed the Cisco IP Telephony Technology Pack using the T
78. the UBA technology pack s design file creates new elements sub elements and metrics you need to perform the previous steps to group the elements and sub elements O ne way to accomplish this task on a regular basis is to create a cron entry that make use of the inventory CLI command The following example shows a cron entry that periodically performs the grouping operation for a Bulk inventory profile called bu1k_100 O opt datamart dataMart env amp amp inventory name bulk_100 action pregrouping reload nox O opt datamart dataMart env amp amp inventory name bulk_100 action grouping reload noX See the N etcoal Proviso C ommand L ine Interface G uide for more information about the inventory command 17 Deploy reports After the technology pack installation completes the rules for the new device are automatically loaded into the database The inventory process uses those rules to group elements and sub elements You must manually deploy auto group the reports by associating them with groups in the D ataMart Resource E ditor s NOC Reporting tree To deploy the Cisco IP Telephony Technology Pack reports follow these steps 17 a Open the Netcool Proviso D ataMart Resource E ditor 17 b Click the ReportSEGroup tab 17 c Move the cursor to the left pane and scroll up to select any group under the SUB ELEMENTS gt NOC Reporting tree 17 d Right click and select the AutoGrouping option from the me
79. the file cucm properties You install and edit this file when you configure the technology pack as described in the section C onfigure the Technology Pack on page 440 The following figure illustrates the technology pack s data collection architecture in a CUCM environment Marketing a 725 ak pr NOC w DataView La UBA Bulk Collector SNMP Collector ProvisoCUCM mw Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 115 Chapter 3 Devices and Services Pre Requisites This section describes the pre requisites for the Netcool Proviso Cisco IP Telephony Technology Pack SNMP Access The Netcool Proviso Cisco IP Telephony Technology Pack needs read access to SN MP agents of PSTN gateway gatekeeper and CallManager Server devices Customers must provide a valid IP address and community name to access these devices UDP Port number 161 needs to be open in the remote firewalls CallManager servers as well as Unity servers and other Cisco media servers running under the Microsoft 2000 environment can be configured with the following standard SNMP Extensions HOST MIB PERFMON MIB optional perfmon counters SQL MIB optional SQL Server and D atabase metrics EXCHANGE MIB optional MS Exchange metrics DHCP MIB optional Dhcp server metrics HTTP MIB optional Http server metrics Cisco CallManager Configuration To enable CDR and CMR collection f
80. the following disclaimer 490 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Additional Copyright information Redistributions in binary form must reproduce the above copmight notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution e Thenameof Cambridge Broadband Ltd may not be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDER ASIS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDER BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE BLT 2 4u Portions c 1993 AT amp T c 1993 1998 Lucent Technologies c 1994 1998 Sun Microsystems Inc and c 1987 1993 The Regents of the University of California Permission to use copy modify and distribute this soft
81. voip_cisco_ipt_sample_dc cfg template file for editing 12 d Edit the pack specific UBA parameters according to the instructions provided in A ppendix B Template File Reference Note The cross reference link to A ppendix B Template F ile R eference does not work due to a formatting limitation 12 e When you are satisfied with your edits write but do not quit the voip_cisco_ipt_sample_dc cfg template file Important E diting the dc dg file is a non trivial task and prone to error Take your time and check your work carefully Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 449 Appendix A Configuration 13 14 To manually add the pack specific UBA parameters to the ac c g file follow these steps 12 f O pen a second terminal emulator 12 g On the D ataChannel server change your working directory to theDATA CHANNEL HOME conf directory opt datachannel conf by default by entering the following command cd DATA CHANNEL HOME conf 12 h Make a backup copy of the dc cfg file by entering the following command cp de cfg dc cfg ORIG 12 i In a text editor open the dc cfg file for editing 12 j Search forthe UBA parameters which begin with the string usa T hese parameters were written to the dc cfg file when you configured the UBA Bulk Collector and installed the D ataChannel configuration as described in the N etoool Proviso Installation G uide 12 k Copy the p
82. wenew r oreo Lae ar aubrocdantnal ales iee 354 MLOK vscisiethescctannraaienaar raat EEEE EEV EE EREE EDANA 355 IMTS KR TIM s cards cdecech eeni nea a a a aa a Mere Sa Rea ee ues 356 MO HiMulticastResounceA Give sis saata o aE EA E E EAE EE ERE 357 MO HMulticastResourceAvailable 2 0 2 ccc cece nent ent n nett enna 358 MO HTotalMulticastResourceS 0 ce ccc cee cee ene e een eee e tence teen eens 359 MOHTotalUnicastResources si crc densdaeressdawennded segues EEE R EES 360 MO HUnicastResourceActive cece cece cere eee EE e eens enn e cent eennennnes 361 MO HUnicastResourceAvailable 0 cece ene tenet tenet nen eens 362 MO Sxatantacannematdaca wine encaiinadme dca vention rsewe E tari aman aaepes 363 NbPacketsl0St 2i0053 ncaietdeurditoddiaeed hiatdaahaiaidaudMdswaehaeeteeynee aes 364 NbPacketsReceivedl sss sna hiiakin ieii E Seals mae is adadtais Seleacod 365 NDPACKeISSeNt insita daotate EAEE ea eeige hepatica memes 366 OTN Gini rcdbniice ies eiairsseneah raised rebates s cekans see E 367 ONNE isd meth eaned Pare eannd Me ERN ON eR aA HEE Ehads Hee REeeddwer eden NS 368 Outbound Loss Percent sie ascsscdus a goatee enna O etrerscg ars ya en eceeclace a ele R 369 Percentage of Company Calls percent CME Bulk VOIP Cisco 0 cece cece eee eee 370 Percentage of D rop Calls percent CME Bulk VOIP Cisco 0 cece ccc c een eens 371 Percentage of Packet Lost percent CME Bulk VOIP Cisco 0 cc eee
83. 13 MIB II CISCO CCM MIB my Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 431 Chapter 8 Discovery Formulas CCM_ Server Process Type SN MP discovery Description CallManager Server process discovery Syntax Dim Il AS Integer Default NAME Process V1 OIDINST not hrSWRunName I1 like java exe amp amp not hrSWRunName I1 like Services exe amp amp not hrSWRunName I1 like csrss exe amp amp not hrSWRunName I1 like WINLOGON EXE amp amp not hrSWRunName I1 like svchost exe amp amp not hnrSWRunName I1 like dllhost exe V2 OIDVAL hrSWRunName V1 once V3 OIDVAL ccemClusterlId 1 V4 OIDVAL sysName 0 V2 index Process lt V1 gt Process SV2 VoIPCallMgrProcessName lt V2 gt VoIPCallMgrClusterld lt V3 gt V4_ V2 Formula Editor Path Alias Instance and Label Inventory gt AP gt VOIP gt Cisco MIB rfc1213 MIB II CISCO CCM MIB my rfc1514 HO STRESO URCES 432 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W CCM_Server_Sq Database Chapter 8 Discovery Formulas Type SN MP discovery Description CallManager Server SQL database discovery Syntax Dim I1 AS Integer Default NAME SqlDb V1 OIDVAL mssqlDbInfoDbName I1 format clean once V2 OIDVAL ccmClusterId 1 V3 OIDVAL sysName 0 V1 index SqlDb lt I1 gt SqlDatabase SV1 VoIPCal
84. 17 Chapter 7 Collection Formulas CCM SQL Server Availability percentage Type SNMP collection Description The availability percentage of the CallManager SQL server Syntax Def DefaultNoRespResult 0 Dim IO AS Integer Default NAME Sqlserver 100 abs delta sysUpTime 0 1 distrib mssqlSrvState 10 1 1 2 Ly gsal a ES 1 6 1 7 1 2 delta sysUpTime 0 2 abs delta distrib mssqlSrvState 10 1 1 2 1 3 1 4 1 5 1 6 1 7 Ly 2 delta sysUpTime 0 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt CCM Server gt Sql Server MIB MSSQL MIB my rfc1213 MIB II 218 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas CCM SQL Server Cache Hit ratio percent Type SNMP collection Description The buffer cache hit ratio The percentage of time that a requested data page was found in the data cache instead of being read from disk Syntax Dim IO AS Integer Default NAME Sql V1 OIDVAL mssqlSrvInfoCacheHitRatio I0 Sum V1 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt CCM Server gt Sql Server MIB MSSQL MIB my Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 219 Chapter 7 Collection Formulas CCM SQL Ser
85. 387 PSTN Gateway Total Calls per minute calls mn sum of all D SOs 000 000 eee 388 PSTN Gateway Total Number Calls Rejected ND 0 cece ec e eee een een e nae 389 PSTN Gateway Total Number of Calls Nb 0 00 ccc cece eee eee eect ee ene eees 390 PSTN Gateway Total Number of Calls sum of all D SOs onanan cece cece ene eee 391 PSTN Gateway Total Number of Calls per mn Calls mn 000s cece cece e neces 392 PSTN Gateway Total Number of Calls per mn Calls mn 00 e cece eee eee nee 393 PSTN Gateway Total Number of Calls 0 ccc c cece cece cece cence ee ene eens 394 PSTN Gateway Total Number of Successful Calls Nb o n 395 PSTN Gateway Total Number of Successful Calls Nb 0 cece cece cent eee eees 396 PSTN Gateway Total Number of Successful Calls Nb 0 0 0 cece cece eee eee eres 397 PSTN Gateway Total Number of Unsuccessful Calls Nb n n 0 cece cece ence een eens 398 PSTN Gateway Total Packets per Second 0 cece eee e cece ence eee n ene ence ees 399 SEE E cciowiidughoiats ceatdendd Gach A i habelowed tapadieteue Meeaeeets 400 SHOUDL dlls csc dim roiya Gots tyne oe E a nde esate Ba anne SoA nants E 401 DLP Call SA CUI ss se hardin at E APEE E A E 402 SIPCallSInPro gress s ssv 0s darndia oe sa aneadns tele tina ao heels eu aw ese as eel Reade 403 SNMP Availability percent avg last hour 0 eee eee eet e teen ence ees 404 SNMP Availability perc
86. ARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This software consists of voluntary contributions made by many individuals on behalf of the JD O M Project and was originally created by Jason Hunter lt jhunter AT jdom_DOT_org gt and Brett McLaughlin lt brett AT jdom_ DOT _org gt For more information on the JD OM Project please see lt http wwwjdom org gt Regex 1 1a Copyright C 1996 1999 Vassili Bykov It is provided to the Smalltalk community in hope it will be useful 1 This license applies to the package as a whole as well as to any component of it By performing any of the activities described below you accept the terms of this agreement 2 The software is provided free of charge and as is in hope that it will be useful with ABSOLUTELY NO WARRANTY The entire risk and all responsibility for the use of the software is with you Under no circumstances the author may be held responsible Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 493 Additional Copyright information for loss of data loss of profit or any other damage resulting direct
87. AT Netcool Proviso 4 3 W Document Revision R2E1 Cisco IP Telephony Technology Pack User s Guide Notices This information was developed for products and services offered in the U S A IBM may not offer the products services or features discussed in this document in other countries Consult your local IBM representative for information about the products and services currently available in your area Any reference to an IBM product program or service is not intended to state or imply that only that IBM product program or service may be used Any functionally equivalent product program or service that does not infringe any IBM intellectual property right may be used instead However it is the user s responsibility to evaluate and verify the operation of any non IBM product program or service IBM may have patents or pending patent applications covering subject matter described in this document T he furnishing of this document does not give you any license to these patents You can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle D rive Armonk NY 10504 1785 U S A For license inquiries regarding double byte D BCS information contact the IBM Intellectual Property Department in your country or send inquiries in writing to IBM World Trade Asia Corporation Licensing 2 31 Roppongi 3 chome Minato ku Tokyo 106 Japan The following paragraph does not
88. By Cluster gt clusterId NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Paths gt By Customer gt customerld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Cluster gt CD Rclusterid NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Customer gt CD Rcustomerld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Site gt CD Rsiteld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Media G ateways gt By Cluster gt CD Rclusterld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Media G ateways gt By Customer gt CD Rcustomerld Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 97 Chapter 2 Supported Reports NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Media G ateways gt By Site gt CD Rsiteld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call Detail Record gt Paths gt By Cluster gt CD Rclusterld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Paths gt By Customer gt CD Rcustomerld Drills Down To CDR Utilization D etail Chart Drilled Down From None 98 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Ch
89. CM SOL Server Cache Hit ratio percent CCM SOL Server free buffers Nb CCM SOL Server number active user connections CCM SOL Server number of blocked users CCM SOL Server number of locks CCM SOL Server number of pending rw CCM SOL Server Total number of Pages Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt Infrastructure gt CCM Server gt VoIPCallMgrClusterld Drills Down To CCM Sal Server Resource CCM Sql Server Resource D etail Chart Drilled Down From CCM Sal Server Group CCM Sql Server Resource 16 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports CDR Call Distribution Detail Chart Description Detail chart showing the specific sub element call distribution based on information collected through CD Rs and CMRs Reporter Set Extension Tables and Charts Charts Resource Time Series Chart 6 of 8 implemented Metric Ratio Chart 2 of 2 implemented Metrics Used in Report Incoming Internal International Local LongD istance OffNet OnNet SuccessfulCall Total Number of Outgoing External Calls Nb UnsuccessfulCall Navigation Path This report is not deployed on the portal navigation path during the initial configuration of the technology pack To display this report drill down to it from another report or deploy it with the D ataMart Resource E ditor Dr
90. CM or CUCM metrics Component UBA Value Default sqldb odbc threaded username user amp password passwd amp environment E X AMPLE Attribute Writable Location Properties tab Detail The INPUT_DIRECTORY parameter specifies the path to the directory where the generated Bulk input files should be stored Do not enter any subdirectories and the actual wildcards used to specify the Bulk input files to be acquired Any subdirectories and wildcards are automatically specified in the ur1 related parameters An example of an input directory specification is opt uba CCM metrics are accessed through ODBC to a SQL database CUCM metrics are accessed through SOAP requests 468 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Appendix B UBA Parameters Reference 443 Topology Editor VOIP_CISCO_IPT INPUT_ DIRECTORY Description Path to Bulk input files directory for CCM or CUCM metrics Component UBA Value Default No default value Attribute Writable Location Properties tab Detail The INPUT_DIRECTORY parameter specifies the path to the directory where the generated Bulk input files should be stored Do not enter any subdirectories and the actual wildcards used to specify the Bulk input files to be acquired Any subdirectories and wildcards are automatically specified in the ur1 related parameters An example of an input directory specification is opt uba CCM metrics are acces
91. Call D etail Record gt Media G ateways gt By Cluster gt clusterld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call Detail Record gt Media G ateways gt By Customer gt customerld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Media G ateways gt By Site gt siteld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Paths gt By Cluster gt clusterId NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Paths gt By Customer gt customerld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Cluster gt CD Rclusterid NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Customer gt CD Rcustomerld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Site gt CD Rsiteld Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 103 Chapter 2 Supported Reports NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Media G ateways gt By Cluster gt CD Rclusterld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Media G ateways gt By Customer gt CD Rcustomerld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Media G ateways gt By Site gt CD Rsiteld
92. Chart 2 of 2 implemented Metrics Used in Report Incoming Internal International Local LongD istance Total Number of Outgoing External Calls Nb Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Cluster gt clusterld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Customer gt customerld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Site gt siteld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Media G ateways gt By Cluster gt clusterld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Media G ateways gt By Customer gt customerld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Media G ateways gt By Site gt siteld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Paths gt By Cluster gt clusterld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Paths gt By Customer gt customerld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Cluster gt CD Rclusterid Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 19 Chapter 2 Supported Reports NOC Rep
93. Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports Drilled Down From Perfmon Security G roup Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 83 Chapter 2 Supported Reports PSTN Gateway Availability Resource Detail Chart Description Detail chart based on PSTN gateway errors and availability on the network Reporter Set Device Tables and Charts Charts Resource Time Series Chart 4 of 8 implemented Metric Ratio Chart 0 of 2 implemented Metrics Used in Report PSTN Gateway ICMP Inbound Errors percent PSTN Gateway ICMP Outbound Errors percent SNMP Availability percent avg last hour SN MP Response Time ms avg last hour Navigation Path This report is not deployed on the portal navigation path during the initial configuration of the technology pack To display this report drill down to it from another report or deploy it with the D ataMart Resource Editor Drills Down To None Drilled Down From PSTN Gateway Availability Resource 84 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports PSTN Gateway Availability Resource Description Resource summary chart based on PSTN gateway errors and availability on the network Reporter Set Device Tables and Charts Tables Resource Summary Table 1 of 1 implemented Charts Resource Distribu
94. Cisco_CDR_Cluster Sub element name E lementN ame lt NULL gt Naming Instance name E lenanntN ame lt NULL gt Structure T Label E lementN ame lt NULL gt F CDRclusterId Properties CDRcustomerld Each CallManager cluster is both an element and a sub element The element name is defined in Comments the design file CCMA daptorjs The sub element name is similar to clusterld_ NULL where clusterld is the cluster s element name 156 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 5 Defined Resources Codec Collection Type Bulk Family VOIP_Cisco_CDR_Codec Sub element name E lenentN ame Codec C odecT ype Naming Instance name E lementN ame Codec C odecT ype Structure Label E lementN ame Codec C odeT ype Properties CDRclusterId P CDRcustomerId Comments None Extension Collection Type Bulk Family VOIP Cisco CDR Extension Sub element name Extension E lementN ame lt extensionN umber gt Naming Instance name Extension E lenentN ame lt e tensionN umber gt Structure 5 Label Extension _E lementN ame lt e tensionN umber gt cdrType Properties CDRclusterId p CDRcustomerId CDRsiteId Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 157 Chapter 5 Defined Resources Extension cont Comments This sub element is the extension number for a phone ora CTI
95. Collection Formulas CauseNoAnswerFromUser Type Import Description No answer from user Cause code 19 Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CDR Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 195 Chapter 7 Collection Formulas CauseNoChannelAvailable Type Import Description No channel circuit available Cause code 34 Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CDR 196 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas CauseNoRouteToDestination Type Import Description No route to destination Cause code 3 Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CDR Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 197 Chapter 7 Collection Formulas CauseNoRouteTransitNetwork Type Import Description No route to specified transit network Cause code 2 Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CDR 198 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 C
96. DR Quality Resource Perfmon Active Calls Resource Perfmon Security Resource Drilled Down From None Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 81 Chapter 2 Supported Reports Perfmon Security Resource Description Resource summary report for Perfmon security metrics Reporter Set Perfmon Tables and Charts Tables Resource Summary Table 1 of 1 implemented Charts Resource Distribution Chart 0 of 2 implemented Metrics Used in Report AttendantConsoleClientsO nline AttendantConsoleClientsRegistered AuthenticatedCallsA ctive AuthenticatedPartiallyRegisteredPhone AuthenticatedRegisteredPhones CallsA ctive EncryptedCallsA ctive EncryptedPartiallyR egisteredPhones EncryptedRegisteredPhones Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt Infrastructure gt CCM Server gt Perfmon gt By Cluster gt clusterld NOC Reporting gt VOIP gt Cisco gt Infrastructure gt CCM Server gt Perfmon gt By Site gt siteld NOC Reporting gt VOIP gt Cisco gt Infrastructure gt CCM Server gt Perfmon gt By Cluster gt CD Rclusterld NOC Reporting gt VOIP gt Cisco gt Infrastructure gt CCM Server gt Perfmon gt By Site gt CD Rsiteld Drills Down To CDR Quality D etail Chart Perfmon Active Calls D etail Chart Perfmon Security D etail Chart 82 Netcool Proviso
97. Gatekeeper Total Packets Nb 2 ccc ccc ccc cen nent ene e ene e eee nn eenas 319 GiatewayCallSA ClIVEs sciiisso45 2 ceca etn Sean See hb news Hance Taw ewes Taw ieee ee eas 320 PIS 23 CISA CUVE i ornon mies ain lacey EE E EEE cuncevathegl ate E Ei 321 H323CallSINPTOgress 6 6 ccc ene n nee eee eee e eee e ene i E 322 HuntlistCallsA Cte ccoescccenteaied a taahadete tiini en AEREE ceaaaeadeds ova mane ea 323 Fiuntlist alsin Pro Gres 4 457 vie eater ore ands Sahin au ee Gee ee oa Ee hha EAEN OORT 324 ICR perata Ar ache tee ah Si vedo E cedars cee se tonto d nasi eae aoegde ben paced Saeed 325 ICRA ctceraiespeeeeia ei a a eater hes el epeeiageasentsarerate ys 326 Inbotind Loss percent in cccnisinsccawicsrnnea cities cecusreencnrad eae nena eannere 327 INCOMING 2 20565 Givonraws Gatdtersd bbbntesbawebhies s E iat ohlessaadeeds wens 328 Interface Availability p rcent escret riunire Sates E EE Parenge E 329 Interface Availability percent 0 0 ccc ccc cece cence e ete errer 330 Interface Availability percent 0 0 0 ccc cece cece ene nee rererere 331 Interface Bandwidth Utilization In percent 00 c cece cece eee eee en een teens 332 Interface Bandwidth Utilization In percent 0 ccc ccc cece teen teen eee ees 333 Interface Bandwidth Utilization Out percent 0 cece ccc e urre eee e eee n tees 334 Interface Bandwidth Utilization Out percent 00 c cece cece cece eee e enn e eas 335
98. Gateway E1 T1 Availability Resource Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 29 Chapter 2 Supported Reports CDR VoiceM ail Usage Detail Chart Description D etail chart showing the specific sub element voicemail utilization based on information collected through CD Rs and CMRs Reporter Set Extension Tables and Charts Charts Resource Time Series Chart 5 of 8 implemented Metric Ratio Chart 1 of 2 implemented Metrics Used in Report ForwardT oV oiceMail Total Number of VoiceMail Direct Calls Nb CME Bulk VOIP Cisco VoicemailCallD uration VoiceMailCall VoicemailPackets Navigation Path This report is not deployed on the portal navigation path during the initial configuration of the technology pack To display this report drill down to it from another report or deploy it with the D ataMart Resource E ditor Drills Down To None Drilled Down From CDR VoiceMail Usage Resource 30 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports CDR VoiceM ail Usage Resource Description Resource summary chart showing the specific sub element voicemail utilization based on information collected through CD Rs and CMRs Reporter Set Extension Tables and Charts Tables ResSummary 1 implemented Charts Ratio 1 implemented Metrics Used in Report ForwardT oV oiceMail Total Number
99. Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp Contents AUTEN CG oenn a daa dsaloup ete echt asplnnasdte E wip EE aE xix OTQAMIZAHON eera dan tieN EENAA RENESA EITEAN EEDENI E GSE ae X X Chapter T IntrodUCtON siere mannen eE E E E E EEE 1 OVEIVIOW ee ceased E ie E A E ER E R REEERE EO AR 1 How is the Data Collected 00 ec c cece center n enter n eee nner bene eaes 1 INVONCOTY eiiie oie e at adeno ae Asan Aa ine E dca one Pet ek gee okay Me 1 Collecchio eceran git Gad anced a hatee a a Windia Gnd Ganaies EAS aaa e ened 2 How is the Data Processed and Loaded into the Database ccc e cece eee ee ene 2 CME 0 perdtlon peert i nedeateiceendendpicbi lea sgecbiiawea Gin idaae ddd blade eheiean 3 How is the Data Reported oiecac cst dwrtarins dere trent eE day eh es eadeeew anes 3 Chapter 2 Supported REDOTTS ieii merian ta ea E A RA A E 7 OVEINVIEW sc idocc betes EEEE EEDEN EEEE NEENA A AREAN EEEE E 7 Reporter oiek die E A EAA E EEE EEE E 7 Reporter SEU T NOG Ss aca dy dads Ss ntaon Sew duds wu lave ie EERE EE Sasa lade eased ES 7 REDOTS E E PE ET PEE A we do nubian EET E EEE E A EE A T 9 CCM Server Quality Resource Detail Chart 0 cece cece cece eee tiie ri ione ee ei 12 CCM Server uality ReSourCe ais neserme neina Gand EER E EEA E 13 CCM Sql Server Group i ccc inie cw cnes eee ecg ee gale wo begga ee a a ERa wee 14 CCM Sql Server Resource Det
100. I 334 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas Interface Bandwidth Utilization Out percent Type SNMP collection Description Outbound bandwidth utilization measured on a G atekeeper interface Syntax Dim I1 AS Integer Default 100 8 delta ifOutOctets I1 delta sysUpTime 0 100 ifSpeed I1 distrib delta ifLastChange I1 0 1 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt Gatekeeper gt Interface MIB rfc1213 MIB II Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 335 Chapter 7 Collection Formulas Interface Packet Loss percent Type SNMP collection Description Percentage of interface packet loss Syntax Dim I1 AS Integer Default NAME Interface 100 delta ifInErrors I1 delta ifInUnknownProtos I1 delta ifInDiscards I1 delta ifOutErrors I1 delta ifOutDiscards I1 distrib delta ifInUcastPkts I1 delta ifInNUcastPkts I1 delta ifInDiscards I1 delta ifInErrors 1I1 delta ifInUnknownProtos I1 delta ifOutUcastPkts I1 delta ifOutNUcastPkts I1 delta ifOutDiscards I1 delta ifOutErrors I1 0 1 default distrib delta sysUpTime 0 default 1 distrib delta ifLastChange 1I1 0 1 Generic Database Alias None Formula
101. IP gt Cisco MIB CISCO CCM MIB my Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 427 Chapter 8 Discovery Formulas CCM Media Device Type SN MP discovery Description CallManager media device discovery Syntax Dim I1 AS Integer Default NAME Media V1 OIDVAL ccmMediaDeviceName I1 V2 OIDVAL ccemClusterlId 1 V3 OIDVAL ccmMediaDeviceType I1 V4 OIDVAL ccmMediaDeviceDescription I1I1 V5 OIDVAL ccmMediaDeviceInetAddress I1 SV1 index MediaDevice lt I1 gt MediaDevice SV1 VoIPCallMgrMediaDeviceName lt V4 gt VoIPCallMgrClusterId lt V2 gt VoIPCallMgrMediaDev iceType lt V3 gt VolIPCallMgrMediaDevicelIpAddress lt V5 gt V2_SV1 Formula Editor Path Alias Instance and Label Inventory gt AP gt VOIP gt Cisco MIB CISCO CCM MIB my 428 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 8 Discovery Formulas CCM_Server Device Type SN MP discovery Description CallManager Server device discovery Syntax V1 OIDVAL ccmClusterlId 1 V2 OIDVAL cdpGlobalDeviceld 0 j V3 OIDVAL ccmDescription 1 V4 OIDVAL ccmVersion 1 V1 index lt NULL gt SV2 VoIPDeviceType lt CallManagerServer gt VoIPCallMgrClusterId lt V1 gt VoIPCall MgrServerlId lt V2 gt VoIPCallMgrServerDescr lt V3 gt VoIPCallMgrServerVersion lt V4 gt Formula Editor Path
102. IP Telephony Technology Pack User s Guide Version 4 3 W 179 Chapter 7 Collection Formulas AuthenticatedCallsActive Type Import Description Total number of active authenticated calls Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt Perfmon 180 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas AuthenticatedPartiallyRegisteredPhone Type Import Description Total number of active authenticated extensions that have not completed the registration process Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt Perfmon Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 181 Chapter 7 Collection Formulas AuthenticatedRegisteredPhones Type Import Description Total number of active authenticated and fully registered extensions Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt Perfmon 182 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Availability percent Chapter 7 Collection Formulas Type SNMP collection Description The percentage of time that this resource was in an operational state Syntax DEF UseLib
103. InOctets I1 delta sysUpTime 0 100 ifSpeed I1 distrib delta ifLastChange I1 0 1 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt PSTN Gateway gt Interface MIB rfc1213 MIB II 332 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas Interface Bandwidth Utilization In percent Type SNMP collection Description Inbound bandwidth utilization measured on a G atekeeper interface Syntax Dim I1 AS Integer Default 100 8 delta ifInOctets I1 delta sysUpTime 0 100 ifSpeed I1 distrib delta ifLastChange I1 0 1 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt Gatekeeper gt Interface MIB rfc1213 MIB II Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 333 Chapter 7 Collection Formulas Interface Bandwidth Utilization Out percent Type SNMP collection Description Outbound bandwidth utilization percentage for a PSTN gateway interface Syntax Dim I1 AS Integer Default 100 8 delta ifOutOctets I1 delta sysUpTime 0 100 ifSpeed I1 distrib delta ifLastChange I1 0 1 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt PSTN Gateway gt Interface MIB rfc1213 MIB I
104. Interface Packet Loss Percent csico2cranntadiadeneteosarganeeeacdtomargechaueeee teas 336 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W xiii Contents Intertace Packet Loss Percent s cc 0 3 waaatnessesa ae reesi na E EE EE E 337 Interface Throughput In kbps 0 ccc ccc cece eee eee ene e ene e nnn e eens 338 Interface Throughput In kbps 0 cece cece eee e stitt inise NEEE 339 Interface Throughput Out Kbps lt dnscies dace nantdberns peace 6 peed E ree somes E EA 340 Intertace Throughput Out kbps sacoieyos caine se candhocads costes vou caster etabhnes 341 Inema ccd 6 sind ipii adn ance doce aE EEE E E E S a E EE A E 342 Intemational a is cacaedentaeste a iniinis nea AAEE KERERE 343 IntersitelP Call icccisachivcrdecradeasden E S ET E EE EESE OENES 344 Intersitelegacye BX Call ocorrer rie roa nanei EAEE EE E E E DEER E 345 IntrasitelP Call ncr iot aeon reo a E ET E E A ES GUE 346 IntrasiteLegacy PBX Call oo prinieneniiin titanai EE EEEE EAEE EERTE deans 347 ISU AlleG aiie eai a E EE A A 348 BETen ei stan e A E EE a Sud Andes E a EEE aPeedieice 349 Da 9 S EE A A PE E S E T A E E E T T S E S soe di stes 350 LEN enaner ake er E ER E EN E TE AEE EE 351 EOE E aes Hee tamed sateen HER buted d bad Hides Kae Dedede tease yernuee sie 352 LONGDASUANCC ss 3508 scocds Sa tech ooo Maeda Sead hada DS Oar aa a ii pers 353 IVE ORG AV orne ht tetsu tess te costes witetiraeta da hoes a broach
105. Media D evice Registration Availability percent Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt Infrastructure gt Media D evice Drills Down To Media D evice Resource Drilled Down From None 66 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports Media Device Resource Detail Chart Description Detail chart showing the media device s registration availability percentage Reporter Set Media D evices Tables and Charts Charts Resource Time Series Chart 1 of 8 implemented Metric Ratio Chart 0 of 2 implemented Metrics Used in Report CCM Media D evice Registration Availability percent Navigation Path This report is not deployed on the portal navigation path during the initial configuration of the technology pack To display this report drill down to it from another report or deploy it with the D ataMart Resource E ditor Drills Down To None Drilled Down From Media D evice Resource Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 67 Chapter 2 Supported Reports Media Device Resource Description Resource summary chart showing the media device s registration availability percentage Reporter Set Media D evices Tables and Charts Tables ResSummary 1 implemented Charts ResDistrib 1 implemented Metrics Used in Report CCM Media
106. NOC Reporting gt VOIP gt Cisco gt IP Telephony Call Detail Record gt Paths gt By Cluster gt CD Rclusterld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call Detail Record gt Paths gt By Customer gt CD Rcustomerld Drills Down To CDR Quality D etail Chart Drilled Down From None 104 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports Top 10 Cluster Call Completion Description Top 10 and bottom 10 clusters based on the percentage of successful calls Reporter Set Cluster Tables and Charts Tables TopN 4 of 9 implemented Charts TopN 4 of 9 implemented Metrics Used in Report Cluster Percentage of D rop Calls percent Cluster Percentage of Normal Call Clearing percent Cluster Percentage of Successful Calls percent Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Clusters Drills Down To Cluster O uality D etail Chart Drilled Down From None Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 105 Chapter 2 Supported Reports Top 10 Cluster Number of Calls Description Top 10 clusters based on number of incoming and outgoing calls Reporter Set Cluster Tables and Charts Tables TopN 5 of 9 implemented Charts TopN 5 of 9 implemented Metrics Used in Rep
107. P ys Legacy Detal Chart morani onise E and EAE ada EEEE EES 37 Cluster IP vs Legacy Resource ccc cence nn een e nee e rnern 38 Cluster Quality Detail Chart 0 0 ccc ccc cece cece ener eee n nee ne ene een eee ennenes 39 Cluster Qualy GTOUp 22Accsduwranodstiaewaies tiee E order beams umes en oeed ante 40 Cluster Quality ReSourCe sesona dun alee seconded aE Gonads waren Rod eater ne Sones ded partes 41 Cluster Utilization Detail Chart ccc cece cece tiene eee ene ioken iph Ee 43 Cluster Utilization Groups cicsiiennaiecteecnneoteeeeakesdeeee TAERE RERNE ERER 44 Cluster Utilization MLH Resource cece eee erana E E a 45 Cluster Utilization Resource vised cadaver cata guiie E E E EEEF 46 Cluster VoiceMail Usage Detail Chart 00 c ccc ccc cence rennene rnern 47 Cluster VoiceMail Usage Resource 2 6 cence nen nent tenet enn eennees 48 Errors on Cluster by C 0d 60 rererere oa cee hd o Saree Dene Sees beh wate donweseeoeoesees 49 Gatekeeper Availability Resource D etail Chart 0 0 0 cc ccc cece cence eee teen eens 51 Gatekeeper Availability Resource 6 ccc ccc een enn e nee rerne 52 Gatekeeper D evice Quality Resource D etail Chart 0 0 00 cece cece cece rarere 53 Gatekeeper Device Quality Resource cree nent enn rererere 54 Gatekeeper Interface Availability Resource D etail Chart 0 cece ccc eee een eenees 55 Gatekeeper Interface Availability Resource 6 0 0 cece ccc cece
108. Properties STATE Description Indicates whether the entry is active Captured in Discovery Formulas None Used in CME Formulas None Used in Reports None Used in Grouping Rules NOC Reporting Sub Element Collect 132 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 4 Element and Sub Element Properties VoIPCallM grClusterld Description The cluster ID This value is based on the following MIB values ccmClusterra with CallManager devices sysLocation with PSTN Gateway devices Captured in Discovery Formulas CCM_Gateway_D evice CCM _Media_D evice CCM_Server_D evice CCM_Server_FileSystem CCM_Server Interface CCM_Server Process CCM_ Server _SqlD atabase PSTN_Gateway_D evice PSTN Gateway DSP Card Used in CME Formulas None Used in Reports None Used in Grouping Rules NOC Reporting Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 133 Chapter 4 Element and Sub Element Properties VoIPCallM grCustomerld Description The customer ID This value is based on the following MIB values sysName with PSTN Gateway E1 T1 interfaces and PSTN Gateway D SP cdpCacheVTPMgmtDomain with other PSTN G ateway devices Captured in Discovery Formulas CCM_Server Interface PSTN _Gateway_D evice PSTN Gateway DSP Card Used in CME Formulas None Used in Reports
109. RFC1213Interface DEF SaveAlias 2955 ifAvailability Percent Generic Database Alias Interface A vailability percent Formula Editor Path AP gt Specific gt SNMP gt Interfaces gt Availability MIB rfc1213 MIB II Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 183 Chapter 7 Collection Formulas BRIChannelsActive Type Import Description Total number of BRI channels currently in use in the target device Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt Perfmon 184 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas BRISpansinService Type Import Description Total number of BRI spans available in the target device Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt Perfmon Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 185 Chapter 7 Collection Formulas CallDuration Type Import Description The duration of the call in seconds Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CDR 186 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection
110. RI specifies the location of these Bulk input files Set this parameter to the value true to instruct this UBA application to delete the CUCM Bulk input files after it acquires them Otherwise set this parameter to false to instruct this UBA application to preserve the Bulk input files after it acquires them 464 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Appendix B UBA Parameters Reference 443 Topology Editor VOIP_CISCO_IPT CDRINPUT URI Description CUCM Bulk input files location Component UBA Value Default No default value Attribute Read only Location Properties tab Detail The DataChannel applications that handle inventory and metrics must be directed to the location of the Bulk input files generated by the devices associated with the technology on which the application operates The CDRINPUT URI parameter specifies the location in Universal Resource Identifier URI format for the specified DataChannel applications to retrieve Bulk input files for CDR data A related parameter CDRINPUT DELETEONACQUIRE Specifies whether the UBA application should delete these Bulk input files after it acquires them Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 465 Appendix B UBA Parameters Reference 443 Topology Editor VOIP_CISCO_IPT DESIGNFILE Description JavaScript file that controls UBA for CCM or CUCM metrics Component UBA
111. R_Path Paths Type Rule By Cluster Purpose Groups the collected path sub elements by cluster ID CD Rclusterld Paths Type Static By Customer Purpose Filters by condition FAMILY VOIP_Cisco_CDR_Path Paths Type Rule By Customer Purpose Groups the collected path sub elements by customer ID CD Reustomerld 168 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 6 Sub Element Grouping Rules Infrastructure Branch The Infrastructure branch of the Cisco IP Telephony NOC reporting tree contains the sub branches shown below SUB ELEMENTS 3 NOC Reporting ca VOIP E Cisco Global Customer View IP Telephony Call Detail Record Infrastructure oa CCM Serve Le 2 volPCalMgrClusterld 5 Pettmon E By Cluster E Ra leiser E an clusterld ee 7 Conste siteld el caa Ea Device 3 Interface mE Media Device VolPCallMgrClusterld PSTN Gateway th ae By Type Interface 33 All By Gateway LS 9 Element NAME This branch has no rules or conditions All sub elements are tested against the rules and conditions in its sub branches The sub branches are described as follows Infrastructure Branch No Rules or Conditions Sub branch Name Description CCM Server Type Static Purpose Filters by condition FAMILY LIKE VOIP_Cisco_CCM_Server OR VolIPDeviceType
112. SE_SECURE_FTP parameter specifies whether FTP File Transfer Protocol or SFTP secure FTP is used To use FTP specify the value false Otherwise to use SFTP specify the value true The default value iS false To use the sftp command you must have an SSH client installed on the servers where the Bulk input files reside and where the D ataChannel is running Typically an SSH client is installed by default on most Unix systems For more information see your operating system documentation or the sftp manpage Note You cannot do the following e Use an FTP client to connect to an SFTP server e Connect to an FTP server with a client that supports only SFTP Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 481 Appendix B UBA Parameters Reference 443 Topology Editor VOIP_CISCO_IPT_PERFMON PERFMON DELETEONACQUIRE Description Deletes CUCM Perfmon Bulk input files after acquisition Component UBA Value Default false Attribute Writable Location Advanced Properties tab Detail The PERFMON DELETEONACQUIRE parameter specifies whether the Bulk input files should be preserved after the UBA acquires them A related parameter PERFMON URI specifies the location of these Bulk input files Set this parameter to the value true to instruct this UBA application to delete the CUCM Perfmon Bulk input files after it acquires them O therwise set this parameter to false to instruct this UBA ap
113. Source isCallee Formula Input isCaller Source isCaller Formula Input TollBypassCall Source TollBypassCall Formula Generic Database Alias None Formula Editor Path AP gt Specific gt CME gt VOIP gt Cisco 374 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas PSTN Gateway Active DSO Channels Nb Gauge Type SNMP collection Description The total number of currently active D S0 channels fora PSTN gateway PRI Syntax DEF SaveAlias 10703 cpmActiveDS0s 0 Generic Database Alias PSTN Gateway Active D SO Channels Nb Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt PSTN Gateway gt POP D S0 Channel Usage MIB CISCO PO P MG MT MIB my Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 375 Chapter 7 Collection Formulas PSTN Gateway Active DSO Channels Nb Gauge Type SNMP collection Description The total number of currently active D SO channels fora PSTN gateway Syntax DEF SaveAlias 10703 Dim IO AS Integer Default NAME If V1I OIDVAL 8 delta ifOutOctets 1I0 V2 OIDVAL delta sysUpTime 0 100 V3 OIDVAL V1 V2 64000 V4 OIDVAL int V3 V5 OIDVAL distrib ifType I0 18 1 default 0 Sum V4 V5 Generic Database Alias PSTN G ateway Active D S0 Channels Nb Formula Editor Path AP g
114. Supported Reports Cluster Utilization Resource Description Resource summary chart showing cluster utilization based on information collected through CD Rs and CMRs Reporter Set Cluster Tables and Charts Tables Resource Summary Table 1 of 1 implemented Charts Ratio Chart 2 of 2 implemented Metrics Used in Report Cluster Erlang Cluster Total Hours of Traffic Cluster Total Number of Company Calls Nb Cluster Total Number of External Calls Nb Cluster Total Number of Outgoing External Calls Nb ClusterN bPacketsReceived ClusterN bPacketsSent ClusterT ollBypassCall ClusterT otalCall Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Clusters gt clusterId NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Clusters gt CD Rclusterld Drills Down To Cluster Utilization D etail Chart Drilled Down From CDR Utilization Group Cluster Utilization G roup Global VOIP 46 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports Cluster VoiceMail Usage Detail Chart Description Detail chart showing cluster voicemail utilization based on information collected through CD Rs and CMRs Reporter Set Cluster Tables and Charts Charts Resource Time Series Chart 5 of 8 implemented Metric Ratio Chart 2 of 2 implemen
115. TATION OR ANY DERIVATIVES THEREOF EVEN IF THE AUTHORSHAVE BEEN ADVISED OFTHE POSSIBILITY OF SUCH DAMAGE THE AUTHORSAND DISTRIBUTORS SPECIFICALLY DISCLAIM ANY WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 489 Additional Copyright information AND NON INFRINGEMENT THIS SOFTWARE IS PROVIDED ON AN ASIS BASIS AND THE AUTHORS AND DISTRIBUTORS HAVE NO OBLIGATION TO PROVIDE MAINTENANCE SUPPORT UPDATES ENHANCEMENTS OR MODIFICATIONS Various copyrights apply to this package listed in 3 separate parts below Please make sure that you include all the parts Up until 2001 the project was based at UC D avis and the first part covers all code written during this time From 2001 onwards the project has been based at SourceForge and Networks Associates Technology Inc hold the copyright on behalf of the wider N et SNMP community covering all derivative work done since then An additional copyright section has been added as Part 3 below also under a BSD license for the work contributed by Cambridge Broadband Ltd to the project since 2001 Part 1 CMU UCD copyright notice BSD like Copyright 1989 1991 1992 by Carnegie Mellon University Derivative Work 1996 1998 2000 Copyright 1996 1998 2000 The Regents of the University of California All Rights Reserved Permission to u
116. Telephony Technology Pack User s Guide Version 4 3 W 167 Chapter 6 Sub Element Grouping Rules IP Telephony Call Detail Record Branch FAMILY LIKE VOIP_Cisco_CDR_ cont Sub branch Name Description Media G ateways Type Static Purpose Filters by condition FAMILY VOIP_Cisco_CDR_Gateway Media G ateways Type Static By Cluster Purpose Filters by condition FAMILY VOIP_Cisco_CDR_Gateway Media G ateways Type Rule By Cluster Purpose Groups the collected media gateway sub elements by cluster ID CD Rclusterld Media G ateways Type Static By Customer Purpose Filters by condition FAMILY VOIP_Cisco_CDR_Gateway Media G ateways Type Rule By Customer Purpose Groups the collected media gateway sub elements by customer ID CD Rcustomerld Media G ateways Type Static By Site Purpose Filters by condition FAMILY VOIP_Cisco_CDR_Gateway Media G ateways Type Rule By Customer Purpose Groups the collected media gateway sub elements by site ID CD Rsiteld Path Group Type Static Purpose Filters by condition FAMILY VOIP_Cisco_CDR_Path Path Group Type Rule NAME Purpose Groups the collected path group sub elements by path name Paths Type Static Purpose Filters by condition FAMILY VOIP_Cisco_CDR_Path Paths Type Static By Cluster Purpose Filters by condition FAMILY VOIP_Cisco_CD
117. The DataChannel supports multiple instances of technology packs running in a single channel component Therefore there must be a way to guarantee that the D ataChannel applications that handle inventory and metrics parse the correct design files and read the appropriate Bulk input files The instances parameter helps ensure that the D ataChannel applications that handle inventory and metrics perform the correct operation for a specific technology pack The value of 1nstancezs is one of the following VOIP_CISCO_IPT with CCM or CUCM metrics VOIP_CISCO_IPT_PERFMON With CUCM Perfmon metrics This is a read only parameter whose value you cannot change Typically the value for 1vstances is a string that represents the name of the technology pack 460 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Appendix B UBA Parameters Reference 443 Topology Editor INSTANCES Description Group alias Component UBA Value Default VOIP_CISCO_IPT Attribute Read only Location Advanced Properties tab Detail The DataChannel supports multiple instances of technology packs running in a single channel component Therefore there must be a way to guarantee that the D ataChannel applications that handle inventory and metrics parse the correct design files and read the appropriate Bulk input files The instances parameter helps ensure that the D ataChannel applications that handle invento
118. Type SNMP collection Description Percentage of outbound SNMP errors Syntax 100 delta icmpOutErrors 0 distrib delta icmpOutMsgs 0 default distrib delta sysUpTime 0 default 1 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt PSTN Gateway gt Device MIB rfc1213 MIB II 0 1 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 383 Chapter 7 Collection Formulas PSTN Gateway Network Errors percent Type SNMP collection Description Percentage of network errors observed by a PSTN gateway Syntax distrib delta sysUpTime 0 default 1 delta ipOutDiscards 0 delta ipInDiscards 0 delta ipOutNoRoutes 0 delta icmp InErrors 0 delta icmpOutErrors 0 delta ipForwDatagrams 0 delta ipOutRequests 0 delta ipInReceives 0 100 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt PSTN Gateway gt Device MIB rfc1213 MIB II 384 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas PSTN Gateway Packet Discards Type SNMP collection Description The total number of PSTN Gateway packets discarded Syntax distrib delta sysUpTime 0 default 1 delta ipOutDiscards 0 delta ipInDiscards 0 delta ipForwDatagrams 0 delta ipOutRequests 0
119. VoIPCallMgrSerialOrDsp NOT LIKE voice Interface Type Static All Purpose Filters by condition AP_ifType dsl AND VoIPCallMgrSerialOrDsp NOT LIKE voiceS Interface Type Static By G ateway Purpose Filters by condition AP_ifType ds1 AND VoIPCallMgrSerialOrDsp NOT LIKE voice Interface Type Rule By G ateway Purpose G roups the collected PSTN gateway interface sub elements by name E lementNAME Sub Element Collect Grouping The sub element collection tree organizes the requests that collect metrics from sub elements The following illustration is a portion of the Sub Element Collect tree as it appears in the D ataMart Rule Editor The shaded branches represent the Cisco IP Telephony portion of the tree D SUB ELEMENTS Es NOC Reporting Sub Element Collect 3 VOIP K Lag Cisco t CCM Media Device t CCM Server Device 3 CDR Extension Path Gateway t Cluster CDR Codec _4 DSP Card 3 Interface t PSTN Gateway Laa Permon Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 171 Chapter 6 Sub Element Grouping Rules The branches are described as follows Sub branch Name Description CCM Media D evice Type Static FAMILY Purpose Filters by condition VOIP_Cisco_CCM_Media_Device CCM Server D evice Type Static Purpose Filters by condition V
120. VolPCallMgrClusterld Purpose G roups the collected media device sub elements by CCM cluster ID PSTN Gateway Type Static Purpose O rganizational only No rules or conditions PSTN Gateway Type Static D SP Card Purpose Filters by condition FAMILY LIKE VOIP_Cisco_PSTN_Gateway_DS OR VoIPCallMgrSerialOrDsp LIKE voice PSTN Gateway Type Static D SP Card Purpose Filters by condition All FAMILY LIKE VOIP_Cisco_PSTN_Gateway_DS OR VoIPCallMgrSerialOrDsp LIKE voice PSTN Gateway Type Rule D SP Card Purpose G roups the collected PSTN gateway D SP card sub elements by name ByG ateway Element NAME PSTN Gateway Type Static Device Purpose Filters by condition VoIPDeviceType LIKE PSTNGatewayCisco PSTN Gateway Type Static Device Purpose Filters by condition All VoIPDeviceType LIKE PSTNGatewayCisco PSTN Gateway Type Static Device Purpose Filters by condition By Type VoIPDeviceType LIKE PSTNGatewayCisco PSTN Gateway Type Rule Device Purpose G roups the collected PSTN gateway device sub elements by device type By Type VoIPD eviceType 170 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 6 Sub Element Grouping Rules Infrastructure Branch No Rules or Conditions cont Sub branch Name Description Interface Type Static Purpose Filters by condition AP_ifType dsl AND
121. _ipt_inventory_subelements txt which is installed in the following directory on the D ataMart server SPVMHOME APFiles voip_cisco_ipt datamart conf You must merge the contents of this file with the file inventory_subelements txt located in PV MHOME con typically opt datamart conf on the D ataMart server To merge the sub element inventory control rules for the Cisco IP Telephony Technology Pack follow these steps 4 a Change your working directory to Pp VMHOME con f by entering the following command cd SPVMHOME conf 4 b Copy voip_cisco_ipt_inventory_subelements txt to the SPVMHOME conf directory by entering the following command cp SPVMHOME APFiles voip_cisco_ipt datamart conf voip_cisco_ipt_inventory_subelements txt 4 c Make a backup copy of the inventory_subelements txt file by entering the following command cp inventory_subelements txt inventory_subelements txt ORIG 4 d Append the contents of voip_cisco_ipt_inventory_subelements txt to inventory_subelements txt by entering the following command cat voip_cisco_ipt_inventory_subelements txt gt gt inventory_subelements txt Important E nsure that you use two forward brackets gt gt otherwise the original contents of inventory subeements tx t will be overwritten 4 e Perform a aiff on the backed up file and the appended file to ensure that the merge succeeded as shown in the following example diff inventory_subelements txt inve
122. a Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt PSTN Gateway gt Device MIB rfc1213 MIB II Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 399 Chapter 7 Collection Formulas Oe Type Import Description Severely concealed seconds Concealment lasting longer than fifty milliseconds or five percent of the voice traffic Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CMR 400 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas ShortCall Type Import Description Identifies a call successfully established but with a call duration of less than one second In this case the CallManager set the CallD uration value to 0 in the CDR table A short call is also e A successful call Any inbound outbound or other type of call described in this chapter Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CDR Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 401 Chapter 7 Collection Formulas SIPCallsActive Type Import Description Total number of currently active SIP calls for the resource or resources specified Syntax Bulk Metric Generic Database Alias None Formula Edito
123. a sysUpTime 0 100 1000 distrib delta ifLastChange I1 0 1 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt PSTN Gateway gt Interface MIB rfc1213 MIB II 338 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas Interface Throughput In kbps Type SNMP collection Description Total inbound throughput for a G atekeeper interface measured in kilobits per second Syntax Dim Il AS Integer Default NAME Interface 8 delta ifInOctets 1I1 delta sysUpTime 0 100 1000 distrib delta ifLastChange I1 0 1 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt Gatekeeper gt Interface MIB rfc1213 MIB II Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 339 Chapter 7 Collection Formulas Interface Throughput Out kbps Type SNMP collection Description Outbound interface throughput measured in kilobits per second Syntax Dim I1 AS Integer Default NAME Interface 8 delta ifOutOctets I1 delta sysUpTime 0 100 1000 distrib delta ifLastChange I1 0 1 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt PSTN Gateway gt Interface MIB rfc1213 MIB II 340 Netcool Proviso Cisco IP Telephon
124. ack User s Guide Version 4 3 W Chapter 7 Collection Formulas EncryptedRegisteredPhones Type Import Description Total number of active authenticated calls Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt Perfmon Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 301 Chapter 7 Collection Formulas Forward ToVoiceM ail Type Import Description Identifies a call forwarded to another destination by the original callee In this case the destination is one of the voicemail extension numbers Voicemail extension numbers are defined for a site through addVoiceMailRange methods in the ccmconfig js file Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CDR 302 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas FXOPortsActive Type Import Description Total number of FXO ports currently in use in the target device Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt Perfmon Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 303 Chapter 7 Collection Formulas FXOPortsInService Type Import Description Total number of FXO po
125. ack provides a Bulk Adaptor Design File Bulk Adaptor D esign Files define how data fields that reside in files generated by network resources are used to create sub elements and set values for items defined as properties During the database synchronization phase of the inventory process the list of discovered sub elements is compared to what exists in the database Newly discovered sub elements are assigned a resource identifier RID and timestamp and the database uses both items to create a new entry for the sub element to reflect the known state of the network inventory Collection Following the completion of the inventory process Netcool Proviso is ready to collect performance data for a Technology Pack s target network resources A Technology Pack provides Netcoo Proviso with collection formulas that instruct a D ataLoad collector residing in a D ataChannel to collect specific types of performance data against a particular sub element The types of collection formulas applied to the data depend on whether the sub element is an SN MP resource or non SN MP resource For SNMP network resources a Technology Pack provides SNMP collection formulas SN MP collection formulas instruct the SN MP Collector to take the data gathered during a specified collection interval perform some mathematical operation on the data and output the result as a performance metric Fornon SNMP network resources a Technology Pack provides Bulk collect
126. ack specific UBA parameters from the voip_cisco_ipt_sample_dc cfg template file to the dc cfg file 12 1 When you are satisfied with your edits do the following Quit the voip_cisco_ipt_sample_dc cfg template file Write and quit the dc cfg file Load the D ataChannel environment In subsequent steps you will execute dccmd commands To ensure that you can run these commands load the shell with the D ataChannel environment by following these steps 13 a Log in to the D ataChannel server as pvuser 13 b Change your working directory to the D ataChannel home directory opt datachannel by default using the following command cd opt datachannel 13 c Load the shell with the D ataChannel environment by sourcing the dat achannel env file as follows opt datachannel dataChannel env Restart the D ataChannel to activate the UBA and read in changes to dc cfg 14 a Open a terminal emulator on the D ataChannel server 14 b Use the accma command to stop all D ataChannel applications dccmd action stop all 14 c Use the decmd command to release all daemons running in the D ataChannel dccmd action forget all 14 d Use the following command to find the process identifiers pids associated with the D ataChannel visual processes DATA CHANNEL HOME bin findvisual where DATA CHANNEL HOME is opt datachannel by default 14 e Use the following commands to stop each D ataChannel visual process ki
127. ail Chart 0 0 0 0 ccc ccc ccc e ence ee e nent een ee en eens 15 CCM Sql Server Resources 26 5 neds oce8 Hane oe urd a a Ga a buble ers 16 CDR Call Distribution Detal Chart as 24 2 oven ns dadinatnnd oben dered E EE 17 CDR Call Distribution Group 6 ccc cee nee en eee nee e ene aa 18 CDR Call Distribution Resource 0 0 cece cece tsigan nent e nen enn ene ees 19 CDR Quality Detal Chait c c 54 crate fuse iera e doers Seabee et aed Gan eh Het ans 21 CDR Quality Groupies v4 scccssaew nant n eh dead Po ea ia ewe dace de denne 23 CDR Quality RESOUrCE 6 cence een nee eee ene E ete R eA 24 CDR Utilization D etall Charts jccccnccacsateeeeceiiatecataaegeeathasagaraesaagean tan 26 CDR U lZaton GTOUD yi 5 d Sears cnsced Sane a ona Dame ore ara ee ae e eee 27 CDR Utilization RESOURCE sesonon nenna a aE E E E EO EE E D A 28 CDR VoiceMail Usage D etail Chart 0 cece ccc cee ene e ene ee nee en eens 30 CDR VoiceMail Usage ReSOurce 6 cece nee ene e nee ene e rraren 31 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W v Contents Cluster Call Distribution Detail Chart 0 cece cece cence eee e ene ence eee neennees 33 Cluster Call Distribution Group ssseserserererrererrererrerreresrererrererre gt 34 Cluster Call Distribution ReSOurce 0 cece cece ence tne e nent e ene n een eens 35 Cluster Erlang B Groups oan died pate So ena teas Soe ed eS ee Lae eS ENA eos 36 Cluster I
128. ailing dash guarantees that the command displays only those messages generated by your application The first set of messages relate to syntax checks The following table identifies some events to watch for during the syntax check Event Meaning The UBA application starts successfully but then stops Typically this event occurs because of a licensing issue executing The Bulk Adaptor D esign File might be corrupt This event causes a syntax error before the UBA application connects to the database Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 451 Appendix A Configuration Event The UBA application connects to the database Meaning This event causes a message similar to the following to display DB_CONNECT Connecting to lt sid gt as lt user gt If you see this database connection message without prior errors the UBA application has passed the syntax check 15 Ensure that the Bulk input files can be read To verify that the UBA application can read the Bulk input files follow these steps 15 a Place a Bulk input file at the source input location 443 only The source input location for Bulk input files is specified using the URI parameter from the pack s X SD file which you can view using the Topology Editor Pre 443 only The source input location for Bulk input files is specified using the URI parameter from the tem
129. all Formula Input ClusterLongD istanceCall Source ClusterLongD istanceCall Formula Generic Database Alias None Formula Editor Path AP gt Specific gt CME gt VOIP gt Cisco 240 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Cluster Total Number of Normal Call Clearing Chapter 7 Collection Formulas Type CME Description The total of calls with a normal termination code Syntax ClusterTotalCalls ClusterDropCalls Formula Input Input ClusterD ropCalls Source ClusterD ropCall Formula Input ClusterT otalCalls Source ClusterT otalCall Formula Generic Database Alias None Formula Editor Path AP gt Specific gt CME gt VOIP gt Cisco Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 241 Chapter 7 Collection Formulas Cluster Total Number of Outgoing External Calls Nb Type CME Description The total of outbound calls going to the PSTN This metric is asubset of cluster Total Number of External Calls Nb An outgoing external call can be any of the following call types Local Long distance e International Syntax ClusterLocalCall ClusterInternationalCall ClusterLongDistanceCall Formula Input Input ClusterInternationalCall Source ClusterlnternationalCall Formula Input ClusterLocalCall Source ClusterLocalCall Formula Input ClusterLongD istanceCall
130. allM anager or CCM it also applies to Cisco U nified Call Manager CUCM unless an ex plict distinction is made Audience The audiences for this manual are the network administration engineers at IBM customer sites who will install configure and use the Cisco IP Telephony Technology Pack as part of their Netcool Proviso installation IBM Professional Services engineers may also find this manual useful To install and use the Cisco IP Telephony Technology Pack you should have a working knowledge of the following subjects e Netcool Proviso D ataMart TCP IP networks Telecom network management e Administration of the operating system The audiences should also be familiar with the specific technology that the Cisco IP Telephony Technology Pack deals with in this case Cisco IP Telephony Organization This guide is organized as follows e Chapter 1 Introduction Provides a general introduction to technology packs e Chapter 2 Supported R eports Provides information about the reports that the Cisco IP Telephony Technology Pack provides for each device operating in the Cisco IP Telephony environment e Chapter 3 D evices and Services Describes the devices and services that the Cisco IP Telephony Technology Pack supports Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W xix Preface Chapter 4 E lement and Sub E lement Properties Describes the properties that the Cisco IP Tel
131. alls routed toward PSTN number of internal private extension to private extension calls local calls long distance calls international calls Capability to provide statistics on number of calls to mobile networks supported in some countries only Site to Site Path Analysis End to end measurement between customer offices Voice quality call distribution call completion IP telephony usage TopN sites for errors number of calls duration and voice quality 112 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 3 Devices and Services Sources of Collected Data The Netcool Proviso Cisco IP Telephony Technology Pack uses both SNMP and bulk data collection The technology pack collects performance data from the following sources Source of Collected Data Collection Type PSTN gateway media gateway SNMP Gatekeeper SNMP Cisco CallManager Server SNMP Each server in the cluster has an SNMP agent Call D etail Records CD R Bulk Accounting data Call Maintenance Records CMR Bulk Voice quality data Microsoft performance counter metrics Bulk Perfmon CDR and CMR data is collected in Cisco CallManager CCM environments and Cisco Unified Call Manager CUCM environments The technology pack accesses CD R and CMR data differently in each environment The following sections provide an overview of how the technology pack accesses CD R and CMR data in these differ
132. annel is running Typically an SSH client is installed by default on most Unix systems For more information see your operating system documentation or the sftp manpage Note You cannot do the following e Use an FTP client to connect to an SFTP server e Connect to an FTP server with a client that supports only SFTP Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 475 Appendix B UBA Parameters Reference 443 Topology Editor VOIP_CISCO_IPT_PERFMON DESIGNFILE Description JavaScript file that controls UBA for CUCM Perfmon metrics Component UBA Value Default CUCMPerfmondA daptor js Attribute Read only Location Properties tab Detail Netcool Proviso technology packs control the behavior of the D ataChannel UBA application through instructions contained in Bulk Adaptor design JavaScript files The DEsIcNF ILE parameter identifies the name of a technology pack s design file This is a read only parameter You cannot change the name of the technology pack s Bulk Adaptor design file 476 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Appendix B UBA Parameters Reference 443 Topology Editor VOIP_CISCO_IPT_PERFMON INPUT_ DIRECTORY Description Path to Bulk input files directory for CUCM Perfmon metrics Component UBA Value Default No default value Attribute Writable Location Properties tab Detail The INPUT_DIRECTORY
133. application An extension can be any internal phone number managed by the CallManager s DialPlan according to its configuration Supported extensions include Cisco IP Phone 79xx series registered to the CallManager cluster e Analog Phone connected to a voice gateway for example ATA186 or Cisco VG 200 Series and registered to the CallManager cluster e Legacy phone connected to alegacy PBX It is not registered to the CallManager cluster but has an extension number defined within the company s internal DialPlan A record can be stored by the CallManager each time an internal legacy phone makes a call with an IP phone VoiceMail application which is defined in the CallManager as a special range of extension numbers Front desk operator Hunt Group a group of people in the company with the same extension number e Conference bridge e Any other CTI Application IVR AutoA ttendant External PSTN numbers and unknown numbers that are not defined in the internal D ialPlan of the CallManager configuration are not managed by Netcool Proviso through a specific sub element However each time a record is found in the CDR database with an external or unknown number metrics for either of the following specific sub elements are created or updated ExternalN umber UnknownExtension Gatekeeper Device Collection Type SNMP Family 1213 Device Sub element name E lementN ame lt Ins
134. apply to the United Kingdom or any other country where such provisions are inconsistent with local law INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDESTHIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FORA PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement might not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time without notice Any references in this information to non IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you Licensees of this program who wish to have information about it for the purpose of enabling i the exchange of information between independently created programs and o
135. apter 2 Supported Reports Top 10 CDR K Factor Description Top 10 CDR data using ID U standard K factor metrics Reporter Set K Factor Tables and Charts Tables TopN 5 of 9 implemented Charts TopN 5 of 9 implemented Metrics Used in Report CCR Q In o bo 6 E a Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Clusters gt clusterId NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Codec gt By Cluster gt clusterld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Codec gt By Customer gt customerld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Cluster gt clusterld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Customer gt customerld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Site gt siteld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Clusters gt CD Rclusterld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Codec gt By Cluster gt CD Rclusterld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call Detail Record gt Codec gt By Customer gt CD Rcustomerld NOC Reporting gt VOIP gt Cisco gt IP Telep
136. ar to this one displays in the log file For some technology packs the metric creation may be done across different instances of UBA applications Success occurs when lt int gt metrics is greater than one lt int gt bad resource IDs equals 0 and lt int gt bad formula names equals 0 PERF_INVFLUSH Inserted updated lt int gt inventory objects in Specifies an inventory success message lt float gt seconds The inventory successfully completes when an informational message similar to this one displays in the log file If lt int gt is greater than one the UBA application created or updated at least one sub element and the inventory process is successful T he log file might record further details if necessary in the messages associated with the PERF_INVFLUSHPV sub element message category 16 Run the Bulk inventory profile The UBA application handles the inventory and metrics according to the instructions provided in the technology pack s design file or files Specifically the UBA application inserts the created elements sub elements and metrics into the database However the UBA application does not handle the grouping of these elements and sub elements To handle the grouping of the elements and sub elements that were inserted into the database UBA technology packs supply a Bulk inventory profile This Bulk inventory profile is automatically created when the pack is installed Bulk inventory p
137. are retained in all copies and that this notice is included verbatim in any distributions No written agreement license or royalty fee is required for any of the authorized uses Modifications to this software may be copyrighted by their authors and need not follow the licensing terms described here provided that the new terms are clearly indicated on the first page of each file where they apply IN NO EVENT SHALL THE AUTHORS OR DISTRIBUTORS BE LIABLE TO ANY PARTY FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGESARISING OUT OF THE USE OF THIS SOFTWARE ITS DOCUMENTATION ORANY DERIVATIVES THEREOF EVEN IF THE AUTHORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE THE AUTHORSAND DISTRIBUTORS SPECIFICALLY DISCLAIM ANY WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT THIS SOFTWARE IS PROVIDED ON AN ASIS BASIS AND THE AUTHORSAND DISTRIBUTORS HAVE NO OBLIGATION TO PROVIDE MAINTENANCE SUPPORT UPDATES ENHANCEMENTS OR MODIFICATIONS RESTRICTED RIGHTS Use duplication or disclosure by the government is subject to the restrictions as set forth in subparagraph c 1 ii of the Rights in Technical D ata and Computer Software Clause as D FARS 252 227 7013 and FAR 52 227 19 Portions Copyright c 1993 1998 Lucent Technologies Inc Permission to use copy modify and distribute this software and its documentation for any purpose an
138. atsRcvdLocationRequests 0 delta cgkStatsSentLocationRequests 0 i SV1 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt Gatekeeper gt Device MIB rfc1213 MIB II CISCO GATEKEEPER MIB my Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 317 Chapter 7 Collection Formulas Gatekeeper Total Number of Registered EndPoints Nb Type SNMP collection Description Total number of endpoints registered to a Cisco gatekeeper Syntax cgkStatsRegisteredEndpoints 0 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt Gatekeeper gt Device MIB CISCO GATEKEEPER MIB my 318 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas Gatekeeper Total Packets Nb Type SNMP collection Description Total number of packets that the gatekeeper device sent and received Syntax V1 OIDVAL distrib delta sysUpTime 0 default 1 delta ipForwDatagrams 0 delta ipOutRequests 0 delta ipInReceives 0 SV1 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt Gatekeeper gt Device MIB rfc1213 MIB II Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 319 Chapter 7 Collection Formulas GatewayCallsActive T
139. ay this report drill down to it from another report or deploy it with the D ataMart Resource Editor Drills Down To None Drilled Down From CDR Utilization Resource Top 10 CDR Call Duration Top 10 CDR Number of Calls 26 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports CDR Utilization Group Description Group summary chart showing the specific sub element utilization based on information collected through CDRs and CMRs Reporter Set Extension Tables and Charts Tables Group Summary Table 1 of 2 implemented Charts Resource Distribution Chart 2 of 2 implemented Metrics Used in Report CallD uration NbPacketsLost NbPacketsReceived NbPacketsSent Percentage of Company Calls percent CME Bulk VOIP Cisco Percentage of TollBypass Calls percent CME Bulk VOIP Cisco Total Number of Calls Nb CME Bulk VOIP Cisco Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt IP Telephony Call Detail Record gt Extensions gt By Cluster NOC Reporting gt VOIP gt Cisco gt IP Telephony Call Detail Record gt Extensions gt By Site NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Path Group Drills Down To CDR Utilization Resource Cluster Utilization Resource Drilled Down From None Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Ve
140. base Alias None Formula Editor Path AP gt Specific gt CME gt VOIP gt Cisco 228 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas Cluster Number of Direct VoiceMail Calls Nb Type CME Description The total number of voicemail calls that are direct calls to voicemail that is users calling voicemail directly rather than being forwarded This metric is the opposite of clusterForwardToVoiceMail Syntax ClusterVoiceMailCall ClusterForwardToVoiceMail Formula Input Input ClusterForwardT oV oiceMail Source ClusterForwardT oVoiceMail Formula Input ClusterVoiceMailCall Source ClusterV oiceMailCall Formula Generic Database Alias None Formula Editor Path AP gt Specific gt CME gt VOIP gt Cisco Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 229 Chapter 7 Collection Formulas Cluster Percentage of Company Calls percent Type CME Description The ratio between company calls and the total number of calls For information on company calls see cluster Total Number of Company Calls Nb Syntax 100 ClusterIntrasiteIPCalls ClusterIntersiteIPCalls ClusterIntrasiteLegacyPBX Calls ClusterIntersiteLegacyPBxCalls ClusterTotalCalls Formula Input Input ClusterIntersitelPCalls Source ClusterIntersitel PCall Formula Input ClusterIntersiteLegacyPBX Calls Sourc
141. c Database Alias PSTN Gateway Total Number of Calls Nb Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt PSTN Gateway gt ISDN D S0 Channel Usage MIB 1fc2127 ISD N MIB rfc1213 MIB II 394 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas PSTN Gateway Total Number of Successful Calls Nb Type Generic Description The total number of successful calls fora PSTN gateway device Alias For PSTN Gateway Total Number of Successful Calls Nb PSTN Gateway Total Number of Successful Calls Nb Formula Editor Path AP gt Generic gt VOIP gt Cisco gt PSTN Gateway Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 395 Chapter 7 Collection Formulas PSTN Gateway Total Number of Successful Calls Nb Type SNMP collection Description The total number of successful calls for a PSTN G ateway Syntax DEF SaveAlias 10706 delta cpmCallVolSuccISDNDigital 0 Generic Database Alias PSTN Gateway Total Number of Successful Calls Nb Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt PSTN Gateway gt POP D S0 Channel Usage MIB CISCO PO P MG MT MIB my 396 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas PSTN Gateway Total Number of Successful Calls Nb Type SNMP collectio
142. cariscrainsis upian sah aana EEE EEE E 423 Chapter 8 Discovery Formulas vicsaxsressaiesdushasdiaiiasevrstiavaxnrnsaaemedaeertas 425 OVERVIEW eiiie E E a a daha a E Ea a S A EA AE ii E 425 Netcool Proviso Discovery Formula Tree 0 0 ccc c cece annarar ranerne rara 425 Discovery Formula Structure 0 cc ccc ccc renere renerne ereere reer 426 The Results Lime s enisenrs srias eiaa bre eea wana acetate bua a eed ae D E weal abe 426 CCM Gateway DEVICE y 5 5240 hide sein ded esate eke a ao iea 427 CCM Media DEVICE pooriroctivent iiti i ee cenianaecaeniemerekanane EE AEE AS 428 CCM Server D oViCE ci oreressi iron E A A E O E NE 429 CGM Server FileSysteni arser 5 a aa E E NE E a 430 CCM Server InterfaCE s sirini tei ipia aiaa i a E R EE E R EE N AOS 431 COM Server POCOS is bsicawdcnseignwess Mian EEE E E i 432 CCM Server SqlDiatabase ise s 4 cev baci stews bobs s ecb howd A se wed E iak S 433 Gatekeeper DEVIGE g 5 5 00a si ace ws arecsttnapsrnebintestetorans a S E OR dea ewe 434 PSIN Gateway DEVICE s ciacins oases yememgdeantre tin angen a a by eg eee a 435 PSTN Gateway DSP Catdicisccccisisaceudasiohacedaaiesonesadareee denn abeaea andes 437 AppendixA Configuratio esea an E E na AERE 439 OVERVIEW ga teiaa a a a a a aa a E E A 439 Before Yo Begin iiss cocks ceevavingaseeeeeehesaberenda RENDET EEE REEE ETER EAR 439 Configure the Technology Pack 2 0 cece cece etn een nnn eben teen nes 440 Netcool Proviso Cisco IP Telephon
143. ce Syntax DEF SaveAlias 10708 V1l OIDVAL sum delta isdnSigStatsInCalls V2 OIDVAL sum delta isdnSigStatsOutCalls V3 OIDVAL sum delta isdnSigStatsInConnected V4 OIDVAL sum delta isdnSigStatsOutConnected 100 SV3 V4 V1 V2 Generic Database Alias PSTN Gateway Call Setup Q uality percent Successful Total Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt PSTN Gateway gt ISDN D S0 Channel Usage MIB rfc2127 ISD N MIB Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 379 Chapter 7 Collection Formulas PSTN Gateway Call Setup Quality percent Successful unsuccessful Type SNMP collection Description Total call setup quality fora PSTN device successful unsuccessful Syntax DEF SaveAlias 10708 100 delta cpmCallVolSuccISDNDigital 0 delta cpmCallVolSuccISDNDigital 0 delta cpmISDNCallsRejected 0 delta cpmISDNCallsClearedAbnormally 0 delta cpmISDNNoResource 0 Generic Database Alias PSTN Gateway Call Setup Q uality percent Successful Total Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt PSTN Gateway gt POP D S0 Channel Usage MIB CISCO PO P MG MT MIB my 380 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas PSTN Gateway DS1 Active DSO Channels Nb Type
144. ce Distribution Chart 0 of 2 implemented Metrics Used in Report AttendantConsoleClientsRegistered BRIChannelsA ctive BRISpansInService FXO PortsActive FXO PortsInService FX SPortsActive FX SPortsInService T1ChannelsA ctive T1SpansInService Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt Infrastructure gt CCM Server gt Perfmon gt By Cluster gt clusterld NOC Reporting gt VOIP gt Cisco gt Infrastructure gt CCM Server gt Perfmon gt By Site gt siteld NOC Reporting gt VOIP gt Cisco gt Infrastructure gt CCM Server gt Perfmon gt By Cluster gt CD Rclusterld NOC Reporting gt VOIP gt Cisco gt Infrastructure gt CCM Server gt Perfmon gt By Site gt CD Rsiteld Drills Down To CDR Quality D etail Chart Perfmon PSTN Detail Chart 78 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports Drilled Down From Perfmon PSTN Group Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 79 Chapter 2 Supported Reports Perfmon Security Detail Chart Description Detail chart for Perfmon counter metrics on active calls Reporter Set Perfmon Tables and Charts Charts Resource Time Series Chart 9 of 9 implemented Metrics Used in Report AttendantConsoleClientsO nline AttendantConsoleClientsRegistered AuthenticatedCal
145. cece n eee e nee e nt ennees 56 Gatekeeper Interface Utilization Resource D etail Chart 0 ccc cece cece eee e eens 57 Gatekeeper Interface Utilization Resource 0 eee cece cece nee teen nen nt ennees 58 Globa VOIP rere sd renn osetr EnEn EE EEE O E EE REE ETO EAE 59 K Factor Detal Chaite ry 3 s cie in tas iisem ed gua mia E A E E steed es 61 K Factor Group roate iea a EEREN EER EEEE RREN EER AN EERE ERN NES 62 K Factor Resour E siener erena a ds a a a aa 64 Media Device GOUD es noiera aE a EE EEE A E E S 66 Media D evice Resource Detail Chart sssesuuusssssrerrrssrenesreserrrsererres 67 Media Device Resource occncosiscprnriiiti gini nE iti EAEE EEE ERES 68 Perfmon Active Calls Detail Chart 0 c eee eee eect e een e een e eee rr isdvi si 69 Pertmon Active C alls GTOUD sre esscsca e sus neona ea a EEEE E E 70 Perfmon Active Calls Resource sseuusessennsnsrerenesreserrererererrrererees 71 Perfmon MOH Detail Chart 0cs0cccsateacaratveacednar ees on teaneees E EATS 73 Permon MOH GiOup cas csangasa pero edout antes ho cedineUoesearneueecagineceteawieews 74 vi Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Contents Perfmon MOH ReSOUMCC ts c c0eadarntda peace anaiadeae hee omen ea atone eii 75 Perfmon PSTN Detail Chart 0 cece cence eect cere e cence eben EREE E 76 Pertmon PSTN Group ssdcccnniaidease caanidavesweatiGancaiaidaonnnaaniaandtoagrenaaee 77 Per
146. ceeo ahaa Daas 265 ClusterErlang 0 0 ccc cece cee kek een E eee eee e een e teen tenet eenneeeas 266 ClusterForwardToVoiceMail 0 2 0 c cece cece een n nent ene ene enn nes 267 Chusterlnco ming alls 0 vied Geese bend Hone a bes yaad Mao A A 268 Cluster nternal all sase caging a AE tose de qrecd ments E EE CEEE O t 269 ClusterInternationalCall 2 0 cece sesa eanna a ES REA iD E 270 Cl sterintersitelPCall lt sosise rraorriceririrektin iniia i EREE EAE EEEE EEE 271 ClusterlntersitebegacyPBX Call c mtcc00 sa cbtecwd oa oi OnE T OASE OSSEA 272 ChuisterIntrasitel PC alll 5 sco sea dtraeaidcrymmgubeon Gatgaia dl A mama aee he eles abana nee yeead 273 ClusterIntrasiteLegacyPBX Call 00 0 e nen nee net e eee e ene eens 274 Clister ittel s cerio ienirt na EEREN E E EENT E ERAEN Gea RIMRTEsed TARR A 275 ClusterLaten y dorape aea aaaea e a anaes 276 C lusterLINeS rangni n EE EE a TEE E E S EN 277 ClusterkocalG alll sssri eaan eA 4 sb EET ee adn Sap tan gens Mahe TEN A named 4 278 ClusterLongD istanceCall 2 5 0 5 0decn cansawdnce geane ENER eoun ae eter aa aareaanes 279 ClUStEIMO Seriene cererea detetonnd MELD was shee Bitads HERR eeede de tines veradeeers 280 ClusterN bPackets LOS c c s sc0b Gack Heather ae t eee S am gnce Sele Re ah Sawa 281 ClusterNbPacketsReceived 0 0 cece cece eee eee rece eee e ent nent rete ene t eee eeas 282 ClusterN bPacketsSent osc ccaceactntecienrtareteaecnianneaweanianiaeenntanian oceans 283 ClusterO
147. chnology Pack User s Guide Version 4 3 W 323 Chapter 7 Collection Formulas HuntlistCallsinProgress Type Import Description Total number of currently active huntlist calls Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt Perfmon 324 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas ICR Type Import Description Interval Conceal Ratio The average concealment rate measured during the last three seconds of speech Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CMR Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 325 Chapter 7 Collection Formulas ICRmx Type Import Description Maximum conceal ratio during a call Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CMR 326 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas Inbound Loss percent Type Generic Description Of all inbound traffic received by this entity the percentage of PD Us that either e Contained defects such bad checksums or bad length that prevented them from being deliverable to a higher layer pro
148. chnology pack To display this report drill down to it from another report or deploy it with the D ataMart Resource Editor Drills Down To None Drilled Down From Perfmon PSTN Resource 76 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports Perfmon PSTN Group Description Group summary report for Perfmon PSTN counter metrics Reporter Set Perfmon Tables and Charts Tables Group Summary Table 2 of 2 implemented Charts Resource Distribution Chart 0 of 2 implemented Metrics Used in Report BRIChannelsA ctive BRISpansInService FXO PortsActive FXO PortsInService FX SPortsActive FX SPortsInService T1ChannelsA ctive T1SpansInService Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt Infrastructure gt CCM Server gt Perfmon gt By Cluster NOC Reporting gt VOIP gt Cisco gt Infrastructure gt CCM Server gt Perfmon gt By Site Drills Down To CDR Quality Resource Perfmon Active Calls Resource Perfmon PSTN Resource Drilled Down From None Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 77 Chapter 2 Supported Reports Perfmon PSTN Resource Description Resource summary report for Perfmon PSTN counter metrics Reporter Set Perfmon Tables and Charts Tables Resource Summary Table 2 of 1 implemented Charts Resour
149. cific gt Bulk gt VOIP gt Cisco gt CLUSTER Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 281 Chapter 7 Collection Formulas ClusterNbPacketsReceived Type Import Description Total number of packets that the sub element receives during a call This metric comes from the CMR table It is set once the call is established This metric is only available for IP phones Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER 282 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W ClusterNbPacketsSent Chapter 7 Collection Formulas Type Import Description Total number of packets that the sub element sends during a call This metric comes from the CMR table It is set once the call is established This metric is only available for IP phones Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 283 Chapter 7 Collection Formulas ClusterOffNetCall Type Import Description Identifies a call where at least one PSTN G ateway is involved in the voice path with the following criteria e Inbound or outbound call e Internal call or a call to from a PSTN number e Intersite or
150. claimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither the name of Frank Pilhofer nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERSAND CONTRIBUTORS ASIS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FORANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE 494 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W
151. cores that are mathematically averaged to obtain a quantitative indicator of the performance To determine MOS a number of listeners rate the quality of test sentences read aloud over the communications circuit by male and female speakers Listeners give each sentence a rating as follows 1 bad 2 poor 3 fair e 4 good 5 excellent The MOS is the arithmetic mean of all the individual scores It can range from 1 worst to 5 best In our context our MO S calculation is based on the consolidation of Jitter latency and packets lost which give a good overview of the real MO S value Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CDR Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 363 Chapter 7 Collection Formulas NbPacketsLost Type Import Description Number of packets the sub element lost during a call This metric comes from the CMR table It is set once the call is established This metric is only available for IP phones Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CMR 364 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas NbPacketsReceived Type Import Description Number of packets that the sub element recei
152. ction Formulas IntersiteLegacyPBXCall Type Import Description Identifies a specific internal call where the caller and callee are from different sites and where the voice path goes through a PSTN G ateway The call can be between any of the following e One IP phone and one legacy phone from two different siteas according to their extension range number The legacy phone is managed by a legacy PBX which is interconnected to the CallManager through a PSTN G ateway In this case the legacy phone is part of the company s internal dialplan but is not at the same physical site Two IP phones which are part of the company s internal dialplan are not on the same site and are using a PSTN Gateway somewhere in the voice path Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CDR Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 345 Chapter 7 Collection Formulas IntrasitelPCall Type Import Description Identifies a specific internal Call where the caller and callee are both at the same site and are using a pure IP Network transit path that is no PSTN G ateway is involved in the voice path Ranges of internal extensions are defined for a specific site through addzxtensionRange methods called for the site object in the ccmconfig js file Syntax Bulk Metric Generic Database Alias N
153. d Phones Nb Gauge Chapter 7 Collection Formulas Type SNMP collection Description The total number of IP phones registered to a CallManager device Syntax ccmRegisteredPhones 0 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt CCM Server gt Device MIB CISCO CCM MIB my Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 215 Chapter 7 Collection Formulas CCM Registered VoiceMail Devices Nb Gauge Type SNMP collection Description The total number of registered voicemail devices Syntax ccmRegisteredVoiceMailDevices 0 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt CCM Server gt Device MIB CISCO CCM MIB my 216 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas CCM Rejected Devices Nb Gauge Type SNMP collection Description The total number of rejected devices Syntax ccmRejectedPhones 0 ccmRejectedGateways 0 ccmRejectedMediaDevices 0 ccmRe jectedCTIDevices 0 ccmRejectedVoiceMailDevices 0 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt CCM Server gt Device MIB CISCO CCM MIB my Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 2
154. d in Report MO HMulticastResourceA ctive MO HMulticastResourceA vailable MO HTotalMulticastResources MO HTotalUnicastResources MO HUnicastResourceA ctive MO HUnicastResourceA vailable Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt Infrastructure gt CCM Server gt Perfmon gt By Cluster gt clusterld NOC Reporting gt VOIP gt Cisco gt Infrastructure gt CCM Server gt Perfmon gt By Site gt siteld NOC Reporting gt VOIP gt Cisco gt Infrastructure gt CCM Server gt Perfmon gt By Cluster gt CD Rclusterld NOC Reporting gt VOIP gt Cisco gt Infrastructure gt CCM Server gt Perfmon gt By Site gt CD Rsiteld Drills Down To CDR Quality D etail Chart Perfmon MOH Detail Chart Drilled Down From Perfmon MOH Group Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 75 Chapter 2 Supported Reports Perfmon PSTN Detail Chart Description Detail report for Perfmon PSTN counter metrics Reporter Set Perfmon Tables and Charts Charts Resource Time Series Chart 8 of 9 implemented Metrics Used in Report BRIChannelsA ctive BRISpansInService FXO PortsActive FXO PortsInService FX SPortsActive FX SPortsInService T1ChannelsA ctive T1SpansInService Navigation Path This report is not deployed on the portal navigation path during the initial configuration of the te
155. d through CD Rs and CMRs Reporter Set Cluster Tables and Charts Charts Resource Time Series Chart 7 of 8 implemented Metric Ratio Chart 2 of 2 implemented Metrics Used in Report Cluster Erlang Cluster Total Hours of Traffic Cluster Total Number of Company Calls Nb ClusterN bPacketsLost ClusterN bPacketsReceived ClusterN bPacketsSent ClusterSuccessfulCall ClusterT ollBypassCall ClusterT otalCall ClusterUnsuccessfulCall Navigation Path This report is not deployed on the portal navigation path during the initial configuration of the technology pack To display this report drill down to it from another report or deploy it with the D ataMart Resource E ditor Drills Down To None Drilled Down From Cluster Utilization MLH Resource Cluster Utilization Resource Top 10 Cluster Number of Calls Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 43 Chapter 2 Supported Reports Cluster Utilization Group Description Group summary chart showing cluster utilization based on information collected through CD Rs and CMRs Reporter Set Cluster Tables and Charts Tables Group Summary Table 1 of 2 implemented Charts Resource Distribution Chart 2 of 2 implemented Metrics Used in Report Cluster Erlan Cluster Percentage of Company Calls percent Cluster Percentage of TollBypass Calls percent Cluster Total Hours of Traffic ClusterI
156. d without fee is hereby granted provided that the above copyright notice appear in all copies and that both that the copyright notice and warranty disclaimer appear in supporting documentation and that the names of Lucent Technologies any of their entities not be used in advertising or publicity pertaining to distribution of the software without specific written prior permission Lucent disclaims all warranties with regard to this software including all implied warranties of merchantability and fitness In no event shall Lucent be liable for any special indirect or consequential damages or any damages whatsoever resulting from loss of use data or profits whether in an action of contract negligence or other tortuous action arising out of or in connection with the use or performance of this software UCD SNMP 4 2 5 Portions Copyright 1989 1991 1992 by Carnegie Mellon University D erivative Work 1996 1998 2000 Copyright 1996 1998 2000 The Regents of the University of California All Rights Reserved Permission to use copy modify and distribute this software and its documentation for any purpose and without fee is hereby granted provided that the above copyright notice appears in all copies and that both that copyright notice and this permission notice appear in supporting documentation and that the name of CMU and The Regents of the University of California not be used in advertising or publicity pertaining to distribution of the softwar
157. delta ipInReceives 0 100 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt PSTN Gateway gt Device MIB rfc1213 MIB II Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 385 Chapter 7 Collection Formulas PSTN Gateway Total Active DSO Channels Nb Gauge Type SNMP collection Description The total number of currently active D SO channels for a PSTN G ateway Syntax DEF SaveAlias 10703 V1l OIDVAL sum distrib isdnBearerOperStatus I1 1 0 2 0 3 0 4 1 V1 Generic Database Alias PSTN Gateway Active D SO Channels Nb Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt PSTN Gateway gt ISDN D S0 Channel Usage MIB rfc2127 ISD N MIB 386 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas PSTN Gateway Total Call Signaling Errors Nb Type SNMP collection Description The total number of signaling errors observed for a PSTN G ateway Syntax DEF SaveAlias 10707 delta cpmISDNCallsRejected 0 delta cpmISDNCallsClearedAbnormally 0 delta cpmISDNNoResource 0 Generic Database Alias PSTN Gateway Total Number of Unsuccessful Calls Nb Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt PSTN Gateway gt POP D S0 Channel Usage MIB CISCO PO P MG MT MIB my
158. drill down to it from another report or deploy it with the D ataMart Resource Editor Drills Down To None Drilled Down From None 86 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports PSTN Gateway Device Quality Resource Detail Chart Description Detail chart showing PSTN gateway CPU utilization number of packets and errors Reporter Set Device Tables and Charts Charts Resource Time Series Chart 6 of 8 implemented Metric Ratio Chart 0 of 2 implemented Metrics Used in Report PSTN Gateway Active D S0 Channels Nb PSTN Gateway ICMP Inbound Errors percent PSTN Gateway ICMP Outbound Errors percent PSTN G ateway Packet D iscards PSTN Gateway Total Packets per Second SNMP Response Time ms avg last hour Navigation Path This report is not deployed on the portal navigation path during the initial configuration of the technology pack To display this report drill down to it from another report or deploy it with the D ataMart Resource E ditor Drills Down To None Drilled Down From Global VOIP PSTN Gateway D evice Quality Resource Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 87 Chapter 2 Supported Reports PSTN Gateway Device Quality Resource Description Resource summary chart showing PSTN gateway CPU utilization number of packets and errors Reporter Set
159. e CDR Utilization D etail Chart CDR Utilization Group CDR Utilization Resource CDR VoiceMail Usage D etail Chart CDR VoiceMail Usage Resource Cluster Call Distribution D etail Chart Cluster Call Distribution G roup Cluster Call Distribution Resource Cluster Erlang B Group Cluster IP vs Legacy D etail Chart Cluster IP vs Legacy Resource Cluster Q uality D etail Chart Cluster Quality G roup Cluster Quality Resource Cluster Utilization D etail Chart Cluster Utilization Group Cluster Utilization MLH Resource Cluster Utilization Resource Cluster VoiceMail Usage D etail Chart Cluster VoiceMail Usage Resource Errors on Cluster by Codec Gatekeeper Availability Resource Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 9 Chapter 2 Supported Reports Gatekeeper Availability Resource D etail Chart Gatekeeper D evice Quality Resource Gatekeeper D evice Quality Resource D etail Chart Gatekeeper Interface Availability Resource Gatekeeper Interface Availability Resource D etail Chart Gatekeeper Interface Utilization Resource Gatekeeper Interface Utilization Resource D etail Chart Global VOIP K Factor D etail Chart K Factor Group K Factor Resource Media D evice Group Media D evice Resource Media D evice Resource D etail Chart Perfmon Active Calls D etail Char
160. e ClusterIntersiteLegacyPBX Call Formula Input ClusterIntrasiteIPCalls Source ClusterIntrasitelPCall Formula Input ClusterIntrasiteLegacyPBX Calls Source ClusterIntrasiteLegacyP BX Call Formula Input ClusterT otalCalls Source ClusterT otalCall Formula Generic Database Alias None Formula Editor Path AP gt Specific gt CME gt VOIP gt Cisco 230 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas Cluster Percentage of Drop Calls percent Type CME Description The ratio between dropped calls and the total number of calls Syntax 100 ClusterDropCalls ClusterTotalCalls gt 100 ifTrue nil 100 ClusterDropCalls ClusterTotalCalls Formula Input Input ClusterD ropCalls Source ClusterD ropCall Formula Input ClusterT otalCalls Source ClusterT otalCall Formula Generic Database Alias None Formula Editor Path AP gt Specific gt CME gt VOIP gt Cisco Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 231 Chapter 7 Collection Formulas Cluster Percentage of Normal Call Clearing percent Type CME Description The ratio between calls that have a normal termination code and the total number of calls This metric is the opposite of the Percentage of Drop Calls Syntax 100 ClusterTotalCalls ClusterDropCalls ClusterTotalCalls Fo
161. e E lementN ame lt InstanceN ame gt Instance name lt NULL gt Naming Label UNSPECIFIED Structure Or WS6608 cdpCacheDeviceID for Catalyst 6500 with MSFC WAN module VoIPCallMgrClusterId Properties VoIPCallMgrCustomerId VoIPCallMgrDeviceType This technology pack can collect data from gateways installed at the customer site or within the service provider core network This sub element supports the following types of PSTN gateways PSTNG atewayCisco3745 Any 3700 series device supporting PO P MIB D SP MIB ISDN MIB and DIAL CONTROL MIB PSTNG atewayCiscoA S5300 Any A S5x00 series device supporting PO P MIB and D SP MIB PSTNG atewayCiscoO therlSD N Any 2600 3600 1700 series device supporting only ISD N Comments MIB e PSTNGatewayCiscoCat6k Any Catalyst6500 with MSFC Wan module with T1 E1 PRI interfaces for PSTN connectivity supporting only MIB2 for those PSTN interfaces A PSTN gateway is registered to a CCM server not to the cluster itself PSTN gateways can be registered to one or more clusters You cannot get any CDRclusterTd attributes based on available SNMP information To get information about D Channel status and gateway registration status with CallManager additional Media G ateway data are also collected through the CCM Server SNMP Agent In this case this technology pack creates a separate sub element per entry in the ccmG atewayTable Netcool Proviso Cisco IP Telephony Technolo
162. e ProvisoCUCM jar and cucm properties files If false debug mode is not enabled Example debug t rue Note Before proceeding to the next step be sure you have configured each uom properties file in the directories you created in Step 6 9 CUCM environment only Start all ProvisoCUCM applications by running the st art cucm sh file in each directory that you created in Step 6 ProvisoCUCM writes a log file in the same directory where its ProvisoCUCM jar file resides Monitor the log file to make sure that ProvisoCUCM is successfully communicating with the CUCM server Also verify that CSV files are being generated to the output directories cdr_output_dir and or perfmon_output_dir Note Besure that all ProvisoC UCM instances are operating successfully before proceeding to the next step 10 Define global variables Global variables are specific to each CCM or CUCM cluster You assign values to global variables in either of the following files cCMConfig js with CCM clusters CUCMConfig js with CUCM clusters The Cisco IP Telephony Technology Pack includes the configuration files ccmconfig 4js and CUCMConfig js In Step 2 e you copied these files to DATA CHANNEL HOME scripts typically opt datachannel scripts These configuration files contain sample values Edit either or both files to assign values appropriate for locations in your Cisco IP Telephony CCM or CUCM environment The following table d
163. e or some similar column e Field 3 defines the property list as name value pairs The property list for a given sub element appears in the Property and Value columns Sub E lement view of the Netcool Proviso D ataMart Resource Editor e Field 4 is an optional field that if specified contains the invariant of the sub element The invariant is used during the synchronization process to detect a change of element properties including the instance string the first field Note The results line must appear as a single line in the formula 426 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 8 Discovery Formulas CCM_ Gateway Device Type SN MP discovery Description Sub element discovery for CallManager gateways through the CCM MIB This allows the retrieval of gateway registration status with the CallManager during collection Syntax Dim Il AS Integer Default NAME Gateway V1 OIDVAL ccmGatewayInetAddress I1 format clean once V2 OIDVAL ccmClusterlId 1 V3 OIDVAL ccmGatewayType I1 V4 OIDINST not ccmGatewayDescription I1l like v5 OIDVAL ccmGatewayDescription V4 once V1 index Gateway lt I1 gt Gateway SV1 VolIPCallMgrGatewayName lt V5 gt VoIPCallMgrClusterld lt V2 gt VoIPCallMgrGatewayType lt SV3 gt VoIPCallMgrGatewayIpAddress lt S V1 gt V2_ SV5 Formula Editor Path Alias Instance and Label Inventory gt AP gt VO
164. e database during inventory See the N etooal Proviso D ataM art C onfiguration G uide for information on using the Netcool Proviso D ataMart Resource Editor Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 455 Appendix A Configuration 456 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Appendix B UBA Parameters Reference 443 Topology Editor This appendix provides Unix reference pages for each of the pack specific UBA parameters supplied with the XSD file for the Cisco IP Telephony Technology Pack The descriptions are the same as those that display in the Topology Editor Help These reference pages are provided as a convenience UBA Parameters Reference The following pages provide areference of the UBA parameters that this technology pack provides The reference pages have the following sections Parametername Each reference page begins with the parameter name Parameter names use the following syntax lt instanoe gt lt schema gt lt parameter name gt where lt instane gt Specifies the group alias which is typically a string that represents the name of the technology pack lt schena gt Specifies the string passed to the input schema object referenced in the pack s Bulk Adaptor D esign JavaScript file lt parameter name gt Specifies the name of the parameter In the Detail sections of the refe
165. e folder The sub element is then tested against the rule or condition in the next folder below If the sub element passes that test it is tested against the rule or condition in the next folder and so on The Cisco IP Telephony Technology Pack uses some of its Netcool Proviso properties to define sub element grouping rules G rouping rule names appear in the Name field Rule Sub E lement view of the Netcool Proviso D ataMart Rule Editor For information on how to use the Netcool Proviso D ataMart Rule Editor see the N etoool Proviso D ataM art C onfiguration G uide The Rule Editor contains two grouping rule trees the NOC reporting tree and the sub element collect tree The following sections describe the filtering rules and conditions in these trees Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 163 Chapter 6 Sub Element Grouping Rules NOC Grouping The NOC reporting tree provides the framework that allows users to navigate to reports The NOC reporting tree for this technology pack contains the following high level branches The tree is shown as it appears in the D ataMart Rule Editor SUB ELEMENTS NOC Reporting bag _Cisco I Global Customer View mL IP Telephony Call Detail Record Infrastructure LJ Sub Element Collect These high level branches are used to organize the sub branches of the tree The following sections describe how sub elements are grouped within these
166. e gt CCMINPUT URI lt input_files location gt UBA lt channd_number gt lt oollector_number gt lt instane gt CCMINPUT DELETEONACQUIRE true UBA lt channd_number gt lt olletor number gt METRIC_STREAM_TYPE BOE UBA lt channd_number gt lt ollector_numbe gt DEBUG_WALKBACK_ON_ADAPTOR_ERROR TRUE UBA lt channd_number gt lt oollecor number gt SERVICE_INSTANCE GLOBAL UBA lt channd_number gt lt ollector_numbe gt INVENTORY_SUBELEMENT_FLUSH_THRESHOLD 1 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 485 Appendix C Template File Reference Pack Specific UBA Parameter Values UBA Parameter Value Meaning lt channd_number gt Replace with the channel number that was configured for this technology pack This channel number appears in the dc cfg file lt collector_ number gt Replace with the UBA Bulk Collector number that was configured for this technology pack This collector number appears in the dc cfg file lt instance gt Replace the variable with an arbitrary string for example LOWELL that identifies a group alias to be associated with subsequent lines in this section of the dc cfg file See A dditional Information on UBA Parameter V alues on page 486 for more information on this UBA parameter value lt input_files_location gt Specify the U RIs of each CCM Publisher data source defined in the odbc
167. e of Packet Lost percent 0 ccc cece eee e eee cent e een e ee neeeas 233 Cluster Percentage of Successful Calls percent 0 00 cece ect eee n teen ne ens 234 Cluster Percentage of TollBypass Calls percent 0 cece cece cette ene e enn ee ens 235 Cluster Total Hours Of Tratti wea scvedce bed candida ce eE A e EE eereds dea ete 236 Cluster Total Number of Company Calls Nb 0 cc cece ccc cent een nen nee ens 237 Cluster Total Number of Company IP Calls Nb 00 ccc cece ene 238 Cluster Total Number of Company LegacyPBX Calls Nb 0 00 cece eee ee nee e nas 239 Cluster Total Number of External Calls Nb 2 0 n enn ene ne 240 Cluster Total Number of Normal Call Clearing 00 cc cece cece n cece n eee e ne enas 241 Cluster Total Number of Outgoing External Calls Nb 0 0 ccc ccc eee eee teen eens 242 ClUSterBlOCking 3 iccdcusanscas sige ddneasaw eed ouacaaadcnenenandanaanna deltaswe soawed 243 ClusterCallD UrahiON s ecer cer paced ster dutondiat Metadageebuees duet Wal dddey eeasee abe 244 ClusterC auseCallRejected s0cc si raais knna a dered banbesnaebeaa esau swdeeeue 245 ClusterCauseChannelUnacceptable 0 ccc cece ence ett e nee ene e ena eenas 246 ClusterCauseD estinationO utOfOrder 00 cece cece ete eee nen tent ene nen ees 247 ClusterCauseInvalidNumberFormat 0 cee e cece eee tortini ETa entenenees 248 ClusterCauseMisdialedTrunkPrefix
168. e without specific written permission CMU AND THE REGENTS OF THE UNIVERSITY OF CALIFORNIA DISCLAIM ALL WARRANTIES WITH REGARD TO THIS SOFTWARE INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS IN NO EVENT SHALL CMU OR THE REGENTS OF THE UNIVERSITY OF CALIFORNIA BE LIABLE FOR ANY SPECIAL INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM THE LOSS OF USE DATA OR PROFITS WHETHER IN AN ACTION OF CONTRACT NEGLIGENCE OR OTHER TORTIOUS ACTION ARISING OUT OF ORIN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE Portions Copyright c 2001 2003 Networks Associates Technology Inc c 2001 2003 Cambridge Broadband Ltd c 2003 2005 Sparta Inc c 2004 Cisco Inc and Information Network Center of Beijing University of Posts and Telecommunications c Fabasoft R amp D Software GmbH amp Co KG 2003 oss fabasoft com All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 492 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W
169. edia Device Collection Type SNMP Family VOIP Cisco CCM Media Device Naming Structure Sub element name E lementN ame lt InstanceN ame gt Instance name MediaD evice lt MediaDevice gt Label MediaD evice comM ediaD eviceN ame Properties MediaDevice VoIPCallMgrClusterId VoIPCallMgrMediaDevicelpAddress VoIPCallMgrMediaDeviceNam VoIPCallMgrMediaDeviceTyp Comments This sub element is a media device discovered through the ccmMediaD eviceTable object in the CISCO CCM MIB Because a gateway can be registered to another server Clusterld_MediaD evicel pA ddress is used as invariant for this sub element Media devices such as music on hold and conference bridge are media server sub elements Information about their registration status comes from the CCM Server SNMP Agent 154 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 5 Defined Resources CallManager Server Device Collection Type SNMP Family 1213 Device Sub element name E lementN ame_ lt InstanoeN ame gt Naming Instance name If lt ifAdminStatus gt Structure Label UNSPECIFIED VoIPCallMgrClusterId VoIPCallMgrDeviceType Properties VoIPCallMgrServerDescr VoIPCallMgrServerlid VoIPCallMgrServerVersion Comments Each CallManager Server is part of one cluster CallManager Server File System Collection Type SNMP Family VOIP Ci
170. ence link to A ppendix A Configuration does not work due to a formatting limitation This appendix provides a Unix reference page that identifies the pack specific UBA parameters you need to add to the dc cfg file and explains how to tailor the values to your specific deployment Pack Specific UBA Parameters Template File Name voip_cisco_ipt_sample_dc cfg File Location The voip_cisco_ipt_sample_dc cfg template file resides in the following directory on the D ataChannel server DATA CHANNEL HOME scripts opt datachannel scripts by default You were instructed to copy the voip_cisco_ipt_sample_dc cfg template file in a configuration step Copy technology spedific files from the D ataM art server to the D ataC hannd server described in A ppendix A Configuration Note T he cross reference links to the configuration step and A ppendix A Configuration do not work due to a formatting limitation Pack Specific UBA Parameters The voip_cisco_ipt_sample_dc cfg template file provides the following pack specific UBA parameters UBA lt channd_number gt lt oollecor_number gt INSTANCE S lt instance gt UBA lt channd_number gt lt oollecor number gt TIMEZONE GMT UBA lt channd_number gt lt oollector_number gt lt instane gt DESIGNFILE CCMAdaptor js UBA lt channd_number gt lt oollector_number gt lt instan
171. end of the hour Output Phase At the end of the current hour the CME outputs everything in memory to the Hourly and D aily Loaders The data sent to the database loaders includes the sorted data for the current hour and resource and group aggregations for each of the processing periods up to the current time The Hourly Loader computes group and resource aggregations while the D aily Loader creates metric statistics and inserts the data into the database How is the Data Reported The data collected processed and stored in the database by Netcool Proviso is organized and output for customers using reporter sets that are designed by developers and Professional Services personnel for a specific Technology Pack Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 3 Chapter 1 Introduction A Technology Pack reporter set is a related group of reports that provide performance information on a specific set of devices or resources that exist in a network Each report consists of a series of queries that retrieve related sub elements and their corresponding metrics from the database using the RIDs and MIDs assigned during the inventory and collection processes The retrieved results are then organized within the report and are displayed on a web portal in the form of tables graphs and charts A Technology Pack provides a variety of reports and charts including Resource Summary Reports RSTs sometimes refe
172. ene e tenet enn eens 217 CCM SQL Server Availability percentage 00 c ccc cee urrar rrene errre 218 CCM SQL Server Cache Hit ratio percent cece cece ccc eee ene cence ne eeans 219 CCM S L Server free buffers ND rocr 34 ane6s agd Joga stiadaada saad dadeseuebiedas 220 CCM SQL Server number active user CONNECtIONS 00 eee e cece e ent e eee eens 221 CCM SQL Server number of blocked users 0 eee e eee ence nee nen enn en ees 222 CCM SQL Server number of locks blocking processes 00 ccce cece e eee e enn eeens 223 CCM SOL Server number of LOCKS sisoirrcsseroiserer ined sure des ay centnew acca ndewses 224 CCM SQL Server number of pending rw 0 cece cece cence titeit kiiit 225 CCM SQL Server Total number of PageS cece cece cece e eee e ene e ene eens 226 COR pais tene iniantencace dd det S A EE A EEA TE 227 Cluster Eii nirre nren rE A EE A E E bar aeeeeearaeeeend sates tains 228 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Contents Cluster Number of Direct VoiceMail Calls Nb 0 sce c cece e eee eee e een ee nas 229 Cluster Percentage of Company Calls percent 0 cece cece cece een eee ene ens 230 Cluster Percentage of Drop Calls percent n 0 0 c cece cece nee ee teen teen n eens 231 Cluster Percentage of Normal Call Clearing percent 0 c cece cece eee e nee ee 232 Cluster Percentag
173. ent avg last hour 0 cece ccc cece eee eee n ene nes 405 SNMP Availability percent avg last hour 0 cece cece eee eee e eee e enna eens 406 SNMP Availability percent avg last hour 0 cece cece cece eee ene eee enees 407 SNMP Response Time ms avg last hour 0 0 e cece eee e eee eee teen eee n renn 408 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W XV Contents SNMP Response Time ms avg lasthour 0 c cece cece eee eee teen eee rran 409 SNMP Response Time ms avg last hour 0 ccc cece c eect een eee n enn ee ees 410 SNMP Unavailable percent avg last hour 0 cece cece cece nee eee ene eennes 411 SuccesstulC all s sume teerien dees e E E OE EEE E EEEO OR 412 TC HannelsA CUVE see o padie oa e EE O EE O EE EE EDE 413 WTS PAN n ATO eran EEA EE EAEN 414 TollbypassCallD urati ericae ruranata ne AE EE E EEEE 415 TOUBYPAaSse Alling cuinemae haocddha aane r ara AO AE AE ESSE nant oes 416 Total Number of Calls Nb CME Bulk VOIP Cisco cc cece eee cee eeen tenes 417 Total Number of Outgoing External Calls Nb 0 0 cece ccc cece eee eee e eens 418 Total Number of VoiceMail Direct Calls Nb CME Bulk VOIP Cisco eee eae 419 UnsuccesstulGall s cerren a a a aa E E 420 VoicemallC all uration eaei e n E E A EEEE E Raek Retiecs 421 VOICEMAIL Call senideren Ae e TE E E EEE S A 422 VoicemalPackets si
174. ent UBA Value Default No default value Attribute Read only Location Properties tab Detail The DataChannel applications that handle inventory and metrics must be directed to the location of the Bulk input files generated by the devices associated with the technology on which the application operates The CCMINPUT URI parameter specifies the location for the specified D ataChannel applications to retrieve these Bulk input files A related parameter CCMINPUT DELETEONACQUIRE Specifies whether the UBA application should delete the Bulk input files after it acquires them The syntax for the URI is as follows sqldb odbc threaded username userName password password environment dataSourceName For example sql db odbc threaded username sa password netcool environment SANFRANCISCO Note The U RIs you specify must match the U RIs of each CCM Publisher data source defined in the odbc ini file Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 463 Appendix B UBA Parameters Reference 443 Topology Editor VOIP_CISCO_IPT CDRINPUT DELETEONACQUIRE Description Deletes CUCM Bulk input files after acquisition Component UBA Value Default false Attribute Writable Location Advanced Properties tab Detail The cDRINPUT DELETEONACQUIRE parameter specifies whether the Bulk input files should be preserved after the UBA acquires them A related parameter cbRINPUT U
175. ent environments A basic understanding of the different access methods will help you when you configure the technology pack Collecting CDR and CMR Data with Cisco CallManager With Cisco CallManager CCM the technology pack collects CD R and CMR data through SQL requests to the CallManager Publisher SQL database Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 113 Chapter 3 Devices and Services The following figure illustrates the technology pack s data collection architecture in a CCM environment _ UBA Bulk Collector SQL CallManager Publisher Port for SQL Access CallManager Publisher runs on an MS SQL2000 server To collect SQL data from the CallManager Publisher an SQ L bridge must be set up on the machine where Netcool Proviso D ataLoad resides This bridge is provided as part of the Netcool Proviso Cisco IP Telephony Technology Pack The connection between the D ata D irect SQL server bridge and the MS SQL2000 server is made through TCP port number 1433 or 1370 according to the Cisco CallManager Publisher configuration Eos BS TCP IP PORT gt fam 4 Bridge CallManager a 1433 or 1370 Publisher MS SQL Server Troubleshooting Note for SQL Requests If you have problems issuing SQ L queries to the Cisco CallManager CCM Publisher check the following Ensure that t empdb has been set to an adequate size at least 100Mb in order to correctly receive the
176. ented Metrics Used in Report Jitter Latency MOS NbPacketsLost NbPacketsReceived NbPacketsSent SuccessfulCall UnsuccessfulCall Navigation Path This report is not deployed on the portal navigation path during the initial configuration of the technology pack To display this report drill down to it from another report or deploy it with the D ataMart Resource Editor Drills Down To None Drilled Down From CDR Quality Resource Errors on Cluster by Codec K Factor Resource Perfmon Active Calls Resource Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 21 Chapter 2 Supported Reports Perfmon MOH Resource Perfmon PSTN Resource Perfmon Security Resource Top 10 CDR Call Completion Top 10 CDR Number of Errors 22 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports CDR Quality Group Description Group summary chart showing the specific sub element quality based on information collected through Call D etail records call signaling and Call Maintenance Records Reporter Set Extension Tables and Charts Tables Group Summary Table 1 of 2 implemented Charts Resource Distribution Chart 2 of 2 implemented Metrics Used in Report Jitter Latency MOS Percentage of Drop Calls percent CME Bulk VOIP Cisco Percentage of Packet Lost percent CME Bulk VOIP Cisco Percentage
177. ephony Technology Pack discovers during the inventory process Chapter 6 Sub E lement G rouping R ules Describes the sub element collection grouping rules and the NOC reporting grouping rules that the Cisco IP Telephony Technology Pack defines Chapter 5 D dined Resources Provides information about the elements and sub elements that the technology pack defines in the Proviso database Chapter 7 C ollecion Formulas Provides information about the SNMP and bulk collection formulas included in the Cisco IP Telephony Technology Pack Chapter 8 D iscovery Formulas Provides information about the D iscovery formulas that the Cisco IP Telephony Technology Pack provides for devices operating in the Cisco IP Telephony environment Appendix A Configuration Describes how to configure the Cisco IP Telephony Technology Pack Appendix B UBA Parameters Reference 443 Topology E ditor Provides Unix reference pages for each of the pack specific UBA parameters supplied with the X SD file for the Cisco IP Telephony Technology Pack Appendix C Template F ile Reference Explains the edits using a text editor that need to be made to pack specific UBA parameters delivered in the pack s template file The Netcool Proviso Product Suite Netcool Proviso is made up of the following components Netcool Proviso D ataMart is a set of management configuration and troubleshooting G UIs that the Netcool Proviso System Administrator uses t
178. eport CCM CPU Utilization percent avg last 5 mn CCM Physical Memory Utilization percent CCM Registered D evices Nb G auge CCM Rejected D evices Nb G auge Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt Infrastructure gt CCM Server gt VoIPCallMgrClusterld Drills Down To CCM Server O uality Resource CCM Server Quality Resource D etail Chart Drilled Down From CCM Server Quality Resource CCM Sal Server Group Global VOIP Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 13 Chapter 2 Supported Reports CCM Sql Server Group Description Group summary chart showing CallManager SQL server usage Reporter Set CallManager Server Tables and Charts Tables Group Summary Table 1 of 2 implemented Charts Resource Distribution Chart 2 of 2 implemented Metrics Used in Report CCM CPU Utilization percent avg last 5 mn CCM SOL Server free buffers Nb CCM SOL Server number active user connections CCM SOL Server number of blocked users CCM SOL Server number of locks CCM SOL Server number of pending rw CCM SOL Server Total number of Pages Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt Infrastructure gt CCM Server Drills Down To CCM Server O uality Resource CCM Sql Server Resource Drilled Down From None 14 Netcool Prov
179. er Clusters Type Rule CD Rclusterld Purpose Groups the collected cluster sub elements by cluster ID Codec Type Static Purpose Filters by condition FAMILY VOIP_Cisco_CDR_Codec Codec Type Static By Cluster Purpose Filters by condition FAMILY VOIP_Cisco_CDR_Codec Codec Type Rule By Cluster Purpose Groups the collected codec sub elements by cluster ID CD Reclusterld Codec Type Static By Customer Purpose Filters by condition FAMILY VOIP_Cisco_CDR_Codec Codec Type Rule By Customer Purpose Groups the collected codec sub elements by customer ID CD Rcustomerld Extensions Type Static Purpose Filters by condition FAMILY VOIP_Cisco_CDR_Extension Extensions Type Static By Cluster Purpose Filters by condition FAMILY VOIP_Cisco_CDR_Extension Extensions Type Rule By Cluster Purpose Groups the collected extension sub elements by cluster ID CD Rclusterld Extensions Type Static By Customer Purpose Filters by condition FAMILY VOIP_Cisco_CDR_Extension Extensions Type Rule By Customer Purpose Groups the collected extension sub elements by customer ID CD Rcustomerld Extensions Type Static By Site Purpose Filters by condition FAMILY VOIP_Cisco_CDR_Extension Extensions Type Rule By Customer Purpose Groups the collected extension sub elements by site ID CD Rsiteld Netcool Proviso Cisco IP
180. er Many local call prefixes can be defined for the same site through this method Example site addLocalCallPrefix 999 addExtensionRange int startNumber int endNumber The two arguments specify the extension range for a site beginning with the first extension in the range and ending with the last extension Each number within the range is an internal extension for the named site Many extension ranges can be defined for the site through this method The values allow automatic grouping report navigation by site and path sub element definition Example site addExtensionRange 1000 1830 addVoiceMailRange int startNumber int endNumber The two arguments specify the VoiceMail extension range for a site beginning with the first VoiceMail extension in the range and ending with the last extension Each number within the range is an internal VoiceMail extension for the named site Many VoiceMail extension ranges can be defined for the site through this method The values allow automatic grouping report navigation by site and specific reports on the VoiceMail application Example site addVoiceMailRange 9000 9050 addPstnGatewaylIpAddress string ipAddress The argument specifies the IP address of aPSTN gateway Many PST N gateway addresses can be defined for the named site through this method The values allow automatic grouping report navigation by site and path and gateway sub element definition Example
181. er Call Distribution Resource Description Resource summary chart showing cluster call distribution based on information collected through CD Rs and CMRs Reporter Set Cluster Tables and Charts Tables Resource Summary Table 1 of 1 implemented Charts Ratio Chart 2 of 2 implemented Metrics Used in Report Cluster Total Number of External Calls Nb Cluster Total Number of Outgoing External Calls Nb ClusterIncomingCall ClusterInternalCall ClusterlnternationalCall ClusterLocalCall ClusterLongD istanceCall Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Clusters gt clusterId NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Clusters gt CD Rclusterld Drills Down To Cluster Call D istribution D etail Chart Drilled Down From Cluster Call Distribution G roup Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 35 Chapter 2 Supported Reports Cluster Erlang B Group Description Group summary report for predicting call loss in a cluster Reporter Set Cluster Tables and Charts Tables Group Summary Table 1 of 2 implemented Charts Resource Distribution Chart 0 of 2 implemented Metrics Used in Report Cluster Erlang Cluster Total Hours of Traffic ClusterBlockin ClusterErlangB ClusterLines Navigation Path Navigatio
182. erver using the appropriate username and password pvuser and pv by default 2 d Using the ca sub command change your working directory to the SPVMHOME APFiles voip_cisco_ipt datachannel scripts voip_cisco_ipt directory 2 e Using the get sub command copy the Bulk Adaptor D esign Files js scripts if any and other files if any from the D ataMart server to the D ataChannel server 2 f Pre 443 N etcool Proviso only Copy the voip_cisco_ipt_sample_dc cfg template file as follows Using the ca sub command change your working directory to the SPVMHOME APFiles voip_cisco_ipt datachannel conf directory Using the get sub command copy the voip_cisco_ipt_sample_dc cfg template file from the D ataMart server to the D ataChannel server 2 g Exit the ftp utility by entering the bye sub command 2 h Verify that the technology specific files now reside in the target directory as follows Netcool Proviso 443 and higher Verify that the Bulk Adaptor D esign Files s scripts if any other files if any now reside in the DATA CHANNEL HOME scripts directory Pre 443 N etcool Proviso Verify that the Bulk Adaptor Design Files js scripts if any other files if any and voip_cisco_ipt_sample_dc cfg template file now reside in the DATA_CHANNEL HOME scripts directory 3 Activate data collection requests During installation of the technology pack all predefined data collection requ
183. escribes the global variables to define Variable Description CUSTOMERNAME String specifying the customer s identifier This value allows automatic grouping and report navigation by customer Example var CUSTOMERNAME TELINDUS CMCLUSTER String specifying the cluster s identifier T his value allows automatic grouping and report navigation by cluster Example var CMCLUSTER SF OUTBOUNDPREFIx Integer specifying the prefix to dial to call outside of the PBX for example 9 within the US or o within Europe Example var OUTBOUNDPREFIX 0 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 447 Appendix A Configuration Variable Description site A variable assigned to the JavaScript object Site A Site object defines a set of properties specific for a site business department location remote office or group of people You can define multiple Site objects Objects are distinguished through the site name you pass to the object Create a Site object as follows site new Site MySite In the example MySite is the site name A site object contains the following methods addLocalCallPrefix string prefix The prefix argument specifies n digits in a local call prefix where n is the prefix length If the first n digits in a phone number match the prefix the phone number is determined to be a local numb
184. ests are promoted to the database and set to inactive that is idle displays in the Active column of the Netcool Proviso D ataMart Request Editor You need to activate these predefined data collection requests using the Request E ditor To set data collection requests to active follow these steps 3 a Change your working directory to SPpVMHOME bin opt datamart bin by default on the D ataMart server 3 b Invoke the D ataMart G UI by entering the following command and pressing Enter pvm Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 441 Appendix A Configuration 3 c Click the Configuration tab then click Request Editor to open the Request Editor 3 d Click the Collection tab 3 e Click Refresh The predefined data collection requests are loaded into the Request Editor from the database 3 f Click the Inactive button in the Filter group box to display only idle requests 3 g In the Sub Element Groups pane select all idle data collection requests in the following group or groups Root gt Sub Element Collect gt Cisco 3 h Click the Active box under Details The Request Editor toggles the idle setting for these data collection requests from idle to active in the Active column 3 i Click Save Merge the technology pack s sub element inventory text files Sub element inventory control rules for the Cisco IP Telephony Technology Pack are contained in the file voip_cisco
185. ferHgTotal 0 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt Gatekeeper gt Device MIB cisco 10 mib Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 307 Chapter 7 Collection Formulas Gatekeeper Call Setup Quality percent Type SNMP collection Description Percentage of calls that have been set up successfully Syntax 100 delta cgkStatsAdmissionConfirms 0 delta cgkStatsRevdLocationConfirms 0 delta cgkStatsSentLocationConfirms 0 delta cgkStatsAdmissionConfirms 0 delta cgkStatsRcvdLocationConfirms 0 delta cgkStatsSentLocationConfirms 0 delta cgkStatsAdmissionRejects 0 delta cgkStatsRcvdLocationRejects 0 delta cgkStatsSentLocationRejects 0 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt Gatekeeper gt Device MIB CISCO GATEKEEPER MIB my 308 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas Gatekeeper CPU Utilization percent avg last 5 mn Type SNMP collection Description CPU utilization percentage over the last five minutes Syntax avgBusy5 0 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt Gatekeeper gt Device MIB cisco 10 mib Netcool Proviso Cisco IP Te
186. for a formula The following line is an example of an instance variable declaration Dim Il AS Integer Default NAME RTTMonIndex e Temporary variable definition Temporary variables hold the result of an SNMP query These variables can then be used as parameters in subsequent queries The following line is an example of a temporary variable definition VO1 OIDINST rttMonCtrlAdminStatus I1l 1 once Results line The last line in the formula returns the formula result T he results line includes a sub element instance string and a set of sub element properties See the N etoool Proviso SN MP Formula L anguag G uide for detailed information about the syntax used to write discovery formulas The Results Line The discovery formula results line has four fields Fields are delimited by a double bar e Field 1 specifies the sub element instance string transmitted to each collection formula when the specified sub element is deployed for collection The instance string for a given sub element appears in the instance field Sub Element view of the Netcool Proviso D ataMart Resource Editor Field 2 specifies the custom label of a sub element The custom label for a given sub element appears in the label field Sub Element view of the Netcool Proviso D ataMart Resource Editor The custom label may also display in reports that show statistics for a sub element The custom label typically displays under some Name Device Nam
187. frastructure gt PSTN Gateway gt Interface gt All NOC Reporting gt VOIP gt Cisco gt Infrastructure gt PSTN Gateway gt Interface gt By G ateway Drills Down To CDR Utilization Resource PSTN Gateway E1 T1 Availability Resource D etail Chart Drilled Down From None 94 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports Top 10 CDR Call Completion Description Top 10 and bottom 10 extensions gateways or paths based on successful or unsuccessful calls Reporter Set Extension Tables and Charts Tables TopN 3 of 9 implemented Charts TopN 3 of 9 implemented Metrics Used in Report Percentage of D rop Calls percent CME Bulk VOIP Cisco Percentage of Successful Calls Nb CME Bulk VOIP Cisco Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Cluster gt clusterld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Customer gt customerld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Site gt siteld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Media G ateways gt By Cluster gt clusterld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call Detail Record gt Media G ateways
188. g distance call is also any of these call types e Outbound e Off net routed towards the PSTN Toll bypass if a remote PSTN G ateway is involved in the voice path Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CDR Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 353 Chapter 7 Collection Formulas MLQKav Type Import Description Average MOS Listening Quality K factor for a call Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CMR 354 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas MLQK Type Import Description MOS Listening Quality K factor This is an estimate of the MOS score of the last eight seconds of speech measured on the receiving end Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CMR Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 355 Chapter 7 Collection Formulas MLQKmn Type Import Description Minimum MOS Listening Quality K factor for the worst sounding eight seconds Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt
189. ght notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution e Neither the name of the NAI Labs nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERSAND CONTRIBUTORS ASIS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EX EMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OFTHIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 3 Cambridge Broadband Ltd copyright notice BSD Portions of this code are copyright 2001 Cambridge Broadband Ltd All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met e Redistributions of source code must retain the above copyright notice this list of conditions and
190. gt By Customer gt customerld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Media G ateways gt By Site gt siteld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Paths gt By Cluster gt clusterId NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Paths gt By Customer gt customerld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Cluster gt CD Rclusterid NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Customer gt CD Rcustomerld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Site gt CD Rsiteld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Media G ateways gt By Cluster gt CD Rclusterld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Media G ateways gt By Customer gt CD Rcustomerld Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 95 Chapter 2 Supported Reports NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Media G ateways gt By Site gt CD Rsiteld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call Detail Record gt Paths gt By Cluster gt CD Rclusterld NOC Reporting gt VOIP gt Cisco gt IP Teleph
191. gt Cisco 238 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas Cluster Total Number of Company LegacyPBX Calls Nb Type CME Description The total number of company legacy PBX Calls A legacy PBX call is an intrasite or intersite legacy PBX call Syntax ClusterIntrasiteLegacyPBxXCalls ClusterIntersiteLegacyPBxCalls Formula Input Input ClusterIntersiteLegacyPBX Calls Source ClusterIntersiteLegacyP BX Call Formula Input ClusterIntrasiteLegacyPBX Calls Source ClusterIntrasiteLegacyP BX Call Formula Generic Database Alias None Formula Editor Path AP gt Specific gt CME gt VOIP gt Cisco Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 239 Chapter 7 Collection Formulas Cluster Total Number of External Calls Nb Type CME Description Any call to or from the PSTN This is the opposite of acompany call see cluster Total Number of Company Calls Nb An external call can be any of the following call types Local Long distance International Incoming Syntax ClusterLocalCall ClusterInternationalCall ClusterLongDistanceCall ClusterIncomingCall Formula Input Input ClusterIncomingCall Source ClusterIncomingCall Formula Input ClusterInternationalCall Source ClusterlnternationalCall Formula Input ClusterLocalCall Source ClusterLocalC
192. gy Pack User s Guide Version 4 3 W Chapter 5 Defined Resources PSTN Gateway DSP Card Collection Type SNMP VOIP Cisco PSTN Gateway_DSP_ Card for cards discovered through CISCO_DSP MG MT MIB Family Or IETF IF for Catalyst 6500 D SP resources Sub element name E lementN ame lt InstanceN ame gt Naming Instance name D SPCard lt DSPCard gt Structure Label D SPCard lt cdspCardIndex gt DSPCard Properties VoIPCallMgrClusterId p VoIPCallMgrCustomerI Id VoIPCallMgrDSPMaxChannel Comments None Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 161 Chapter 5 Defined Resources NOTES 162 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 6 Sub Element Grouping Rules This chapter discusses the following topics Topic Page Overview 163 NOC Grouping 164 Sub E lement C ollet G rouping 171 Overview Typically a Netcool Proviso Technology Pack defines sub element grouping rules G rouping rules organize and filter networking data into a structure that makes it easier to collect data on thousands or millions of resources Sub element grouping rules organize data in tree structures Each folder branch in the tree is associated with a rule or condition If a sub element property satisfies the rule or condition associated with a folder in the grouping tree the sub element is placed in th
193. half of the D epartment of Defense the software shall be classified as Commercial Computer Software and the Government shall have only Restricted Rights as defined in Clause 252 227 7013 c 1 of DFARs Notwithstanding the foregoing the authors grant the U S Government and others acting in its behalf permission to use and distribute the software in accordance with the terms specified in this license SCOTTY Stack This software is copyrighted by Juergen Schoenwaelder the Technical University of Braunschweig the University of Twente and other parties The following terms apply to all files associated with the software unless explicitly disclaimed in individual files The authors hereby grant permission to use copy modify distribute and license this software and its documentation for any purpose provided that existing copyright notices are retained in all copies and that this notice is included verbatim in any distributions No written agreement license or royalty fee is required for any of the authorized uses Modifications to this software may be copyrighted by their authors and need not follow the licensing terms described here provided that the new terms are clearly indicated on the first page of each file where they apply IN NO EVENT SHALL THE AUTHORS OR DISTRIBUTORS BE LIABLE TO ANY PARTY FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGESARISING OUT OF THE USE OF THIS Windows Explorer ink SOFTWARE ITS DOCUMEN
194. high level branches Note In theIP Telephony Call D etail Record and Infrastructure branches some properties have been replaced Those properties and the replacement properties are as follows qusterld is replaced by CD Rdusterld qustomerld is replaced by CD Reustomerld siteld is replaced by CD Rsiteld Global Customer View Branch The Global Customer View branch of the Cisco IP Telephony NOC reporting tree contains the sub branches shown below SUB ELEMENTS NOC Reporting VOIP Cisco Global Customer View CCM Servers Clusters 3 DSP I E171 Interfaces 3 Extensions PSTN Gateways EHS Path This branch has no rules or conditions All sub elements are tested against the conditions in its sub branches 164 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W The sub branches are described as follows Global Customer View Branch No Rules or Conditions Chapter 6 Sub Element Grouping Rules VoIPCallMgrSerialOrDsp Sub branch Name Description CCM Servers Type Static Purpose Filters by condition FAMILY LIKE VOIP_Cisco_CCM OR VoIPDeviceType CallManagerServer Clusters Type Static Purpose Filters by condition FAMILY VOIP_Cisco_CDR_Cluster DSP Type Static Purpose Filters by condition FAMILY LIKE VOIP_Cisco_PSTN_Gateway_DS OR LIKE voices E1T 1 Interfaces Type Static Purpose Filters by co
195. hnology Pack User s Guide Version 4 3 W 253 Chapter 7 Collection Formulas ClusterCauseNoRouteTransitNetwork Type Import Description No route to specified transit network Cause code 2 Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER 254 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas ClusterCauseNoUserResponding Type Import Description No user responding to the call Cause code 18 Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 255 Chapter 7 Collection Formulas ClusterCauseNumberChanged Type Import Description Number changed Cause code 22 Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER 256 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas ClusterCauseOther Type Import Description Unspecified error Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER Netcool Proviso Cisco IP Telephony Tech
196. hony Call D etail Record gt Extensions gt By Cluster gt CD Rclusterid NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Customer gt CD Rcustomerld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Site gt CD Rsiteld Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 99 Chapter 2 Supported Reports Drills Down To K Factor D etail Chart Drilled Down From None 100 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports Top 10 CDR Number of Calls Description Top 10 extensions gateways or paths based on total number of incoming or outgoing calls to PSTN Reporter Set Extension Tables and Charts Tables TopN 4 of 9 implemented Charts TopN 4 of 9 implemented Metrics Used in Report Incoming TollBypassCall Total Number of Calls Nb CME Bulk VOIP Cisco Total Number of Outgoing External Calls Nb Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Cluster gt clusterld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Customer gt customerld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt
197. ic comes from the CMR table It is set once the call is established This metric is only available for IP phones Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CMR Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 351 Chapter 7 Collection Formulas Local Type Import Description Identifies a call where the caller is an internal extension and the callee is alocal external PSTN number according to the numbering plan NANP or other prefixes A local call is also any of these call types Outbound e Off net routed towards the PSTN Toll bypass if a remote PSTN G ateway is involved in the voice path The file ccmconfig 4js contains methods that specify local call prefixes for a given site A phone number is determined to be a local number if its prefix matches a local prefix specified for a site object in ccmconfig js Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CDR 352 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas LongDistance Type Import Description Identifies a call where the caller is an internal extension and where the callee is a long distance external PSTN number according to the numbering plan NANP or other prefixes A lon
198. ich the Bulk input files reside Likewise the UBA uses this same username to gain access to the server on which the Bulk input files reside Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 471 Appendix B UBA Parameters Reference 443 Topology Editor VOIP_CISCO_IPT INPUT_ HOST Description Hostname for Bulk input files in CCM or CUCM environments Component UBA Value Default No default value Attribute Writable Location Properties tab Detail The rnput_Host parameter specifies the hostname of the server on which the Bulk input files reside These are the files that the UBA parses 472 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Appendix B UBA Parameters Reference 443 Topology Editor VOIP_CISCO_IPT INPUT_ HOST Description Hostname for Bulk input files in CCM or CUCM environments Component UBA Value Default No default value Attribute Writable Location Properties tab Detail The rnput_Host parameter specifies the hostname of the server on which the Bulk input files reside These are the files that the UBA parses Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 473 Appendix B UBA Parameters Reference 443 Topology Editor VOIP_CISCO_IPT INPUT_USE SECURE FTP Description Acquire CCM or CUCM Bulk input files using secure FT P Component UBA Value Default fal
199. ilization Resource Description Resource summary chart showing E1 or T1 interface utilization percentage Reporter Set Interface Tables and Charts Tables Resource Summary Table 1 of 1 implemented Charts Resource Distribution Chart 2 of 2 implemented Metrics Used in Report Interface Bandwidth Utilization In percent Interface Bandwidth Utilization O ut percent Interface Throughput In kbps Interface Throughput O ut kbps PSTN Gateway D S1 Active D S0 Channels Nb Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt Infrastructure gt PSTN Gateway gt Interface gt All NOC Reporting gt VOIP gt Cisco gt Infrastructure gt PSTN Gateway gt Interface gt By G ateway Drills Down To PSTN Gateway E1 T1 Interface Utilization Resource D etail Chart Drilled Down From Top 10 E1 T1 Utilization Resource Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 93 Chapter 2 Supported Reports PSTN Gateway E1 TlAvailability Resource Description Resource summary chart showing E1 or T1 interface availability Reporter Set Interface Tables and Charts Tables ResSummary 1 implemented Charts ResDistrib 1 implemented Metrics Used in Report Interface A vailability percent Interface Packet Loss percent Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt In
200. ills Down To None Drilled Down From CDR Call Distribution Resource Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 17 Chapter 2 Supported Reports CDR Call Distribution Group Description Group summary chart showing the specific sub element call distribution based on information collected through CDRs and CMRs Reporter Set Extension Tables and Charts Tables GroupSummary 1 implemented Charts Ratio 2 implemented Metrics Used in Report Incoming Internal International Local LongD istance Total Number of Outgoing External Calls Nb Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt IP Telephony Call Detail Record gt Extensions gt By Cluster NOC Reporting gt VOIP gt Cisco gt IP Telephony Call Detail Record gt Extensions gt By Site NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Path Group Drills Down To CDR Call Distribution Resource Drilled Down From None 18 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports CDR Call Distribution Resource Description Resource summary chart showing the specific sub element call distribution based on information collected through CD Rs and CMRs Reporter Set Extension Tables and Charts Tables Resource Summary Table 1 of 1 implemented Charts Ratio
201. imon PSTN ReSourCe sani ceeweied caver dened tee Sed beean gear a Ee OT ens 78 Rerimon Security Detail Chartier a aa aca b devas vm EEE ESE NE O 80 Perfmon Security Group s sersesseressrsreresersreneeererereereererenrerrerenet gt 81 Perfmon Security Resource se cssaac6s cian adieu ERSE ANEAN ENEE 82 PSTN Gateway Availability Resource Detail Chart 00 ccc cece cee n teen eee n ne enas 84 PSTN Gateway Availability Resource 0 0 0 ccc cece cee e teeter tenn ent e ene ees 85 PSTN Gateway Device D SO Usage Detail Chart 0 ccc ccc ccc cence ene e ne enas 86 PSTN Gateway D evice Quality Resource Detail Chart 0 ccc cece cece eee e ene ene 87 PSTN Gateway Device Quality Resource 6 cece tenet teen nee n eens 88 PSTN Gateway D SP Card Resource Detail Chart 0 00 ccc cece cece cece n nee n eens 89 PSTN Gateway DSP Card ReSOuUrce 0 cece cence ene e ene e ene tenn eenes 90 PSTN Gateway E1 T1 Availability Resource Detail Chart 00 c cece eee ene e eee es 91 PSTN Gateway E1 T1 Interface Utilization Resource Detail Chart 0 0 c cece eee eee 92 PSTN Gateway E1 T1 Interface Utilization Resource 0 ccc cece eect e eee e ene ens 93 PSTN Gateway E1 T1Availability Resource 0 00 c ccc ccc e eet n teen n ee ene ens 94 Top 10 CDR Call Completion i 5 ccc wseccndinisecrndiamheeretnisaaeeienaaeeantas 95 Top ld CDR Call Duri crenn ese nates Sesaa be wales bate Pewee basse eee Bene
202. ion Formulas ClusterCauseChannelUnacceptable Type Import Description Channel unacceptable Cause code 6 Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER 246 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas ClusterCauseDestinationOutOfOrder Type Import Description Destination out of order Cause code 27 Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 247 Chapter 7 Collection Formulas ClusterCauselnvalidNumberFormat Type Import Description Address incomplete invalid number format Cause code 28 Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER 248 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas ClusterCauseM isdialedTrunkPrefix Type Import Description Misdialed trunk prefix Cause code 5 Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER Netcool Proviso Cisco IP Telephony Technology Pack User s G
203. ion formulas A Bulk collection formula unlike an SNMP collection formula has no executable instructions A Bulk collection formula consists of a metric name that is mapped by the Bulk Adaptor D esign File to a statistic that resides in the input file generated by a network resource Either type of collection formula outputs a metric and corresponding unique metric identifier MID that are passed along the D ataChannel to the Complex Metric Engine for processing How is the Data Processed and Loaded into the Database The Complex Metric Engine CME is a component in the D ataChannel that performs calculations on data gathered by the SNMP or Bulk collectors deployed in a network These calculations include the following e Predefined formulas that are provided by a Technology Pack e User defined formulas created using the CME Formula API Time aggregations for sub elements In addition to performing calculations on the data stream in the D ataChannel the CME also buffers and sorts metric records according to their RID s and MIDs to optimize how the data and metrics are stored in the database 2 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 1 Introduction CME Operation The CME is designed to work with data that is gathered over the space of one hour Within that hour there are several distinct phases that characterize the operation of the CME e Loading Phase e Building Phase e
204. iso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports CCM Sql Server Resource Detail Chart Description Detail chart showing CallManager SQ L server usage Reporter Set CallManager Server Tables and Charts Charts Resource Time Series Chart 6 of 8 implemented Metric Ratio Chart 1 of 2 implemented Metrics Used in Report CCM SQL Server Availability percentage CCM SQL Server number active user connections CCM SOL Server number of blocked users CCM SQL Server number of locks blocking processes CCM SOL Server number of locks CCM SOL Server number of pending rw CCM SOL Server Total number of Pages Navigation Path This report is not deployed on the portal navigation path during the initial configuration of the technology pack To display this report drill down to it from another report or deploy it with the D ataMart Resource Editor Drills Down To None Drilled Down From CCM Sql Server Resource Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 15 Chapter 2 Supported Reports CCM Sql Server Resource Description Resource summary chart showing CallManager SQL server usage Reporter Set CallManager Server Tables and Charts Tables Resource Summary Table 1 of 1 implemented Charts Resource Distribution Chart 2 of 2 implemented Metrics Used in Report CCM SOL Server Availability percentage C
205. ission notice appear in supporting documentation and that the name of CMU and The Regents of the University of California not be used in advertising or publicity pertaining to distribution of the software without specific written permission CMU AND THE REGENTS OF THE UNIVERSITY OF CALIFORNIA DISCLAIM ALL WARRANTIES WITH REGARD TO THIS SOFTWARE INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS IN NO EVENT SHALL CMU ORTHE REGENTS OF THE UNIVERSITY OF CALIFORNIA BE LIABLE FOR ANY SPECIAL INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM THE LOSS OF USE DATA OR PROFITS WHETHER IN AN ACTION OF CONTRACT NEGLIGENCE OR OTHER TORTIOUS ACTION ARISING OUT OF ORIN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE Scotty 2 8 incrTCL 3 0 incr TCL 3 2 Portions Copyright c 1987 1994 The Regents of the University of California Copyright c 1994 1995 Sun Microsystems Inc Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 491 Additional Copyright information This software is copyrighted by the Regents of the University of California Sun Microsystems Inc and other parties The following terms apply to all files associated with the software unless explicitly disclaimed in individual files The authors hereby grant permission to use copy modify distribute and license this software and its documentation for any purpose provided that existing copyright notices
206. iteIPCallst IntrasiteLegacyPBxCallstIntersiteLegac yPBxXCalls isCallertisCallee Formula Input Input Intersitel PCalls Source IntersitelPCall Formula Input IntersiteLegacyPBX Calls Source IntersiteLegacyPBX Call Formula Input IntrasitelPCalls Source IntrasitelPCall Formula Input IntrasiteLegacyPBX Calls Source IntrasiteLegacyPBX Call Formula Input isCallee Source isCallee Formula Input isCaller Source isCaller Formula Generic Database Alias None Formula Editor Path AP gt Specific gt CME gt VOIP gt Cisco 370 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas Percentage of Drop Calls percent CM E Bulk VOIP Cisco Type CME Description Ratio between dropped calls and the total number of calls Syntax isCaller isCallee 0 ifTrue nil 100 DropCalls isCaller isCallee Formula Input Input DropCalls Source DropCall Formula Input isCallee Source isCallee Formula Input isCaller Source isCaller Formula Generic Database Alias None Formula Editor Path AP gt Specific gt CME gt VOIP gt Cisco Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 371 Chapter 7 Collection Formulas Percentage of Packet Lost percent CME Bulk VOIP Cisco Type CME Description Ratio between packets lost and the total n
207. k Adaptor UBA of the Netcool Proviso D ataChannel to process the data Prior to Netcool Proviso 443 BULK packs could be very difficult to configure and in many cases required extensive Netcool Proviso domain knowledge Netcool Proviso 443 introduces a graphical user interface G UI to configure Netcool Proviso UBA technology packs on supported Netcool Proviso platforms The Cisco IP Telephony Technology Pack is an SNMP and UBA technology pack Before You Begin Before configuring the Cisco IP Telephony Technology Pack ensure that you e Have the following software or guides The release notes for the current technology pack release The version of the N etcool Proviso D ataM art C onfiguration G uide that corresponds to your version of Netcool Proviso Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 439 Appendix A Configuration Important You will need to refer to this guide in order to run a Bulk inventory profile Access to the Netcool Proviso D ataMart server AnX Window server on the D ataMart server Note Pre443 N amp ool Proviso If there is no graphics card on the D ataM art server you can install the X vib virtual frame buffer package to provide X W indow services as described in the N etcool Proviso Installation Guide Access to the SilverStream server Access to the D ataChannel server e Have completed the following tasks Installed the curre
208. lM anager CCM environment and its new implementation the Cisco U nified C all M anager C U CM environment W here this guiderefers to Cisco C allM anager or CCM it also applies to Cisco U nified Call Manager CUCM unless an ex plidt distinction is made Summary of Device Technology The Netcool Proviso Cisco IP Telephony Technology Pack collects and reports performance metrics in an Architecture for Voice Video and Integrated D ata AVVID environment where Cisco CallManager CCM IP PBXs are deployed The technology pack manages the IP telephony application by focusing on an end to end voice path It uses advanced data consolidation with data coming from the end user the phone extension itself as well as data coming from network infrastructure devices Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 111 Chapter 3 Devices and Services Categories of Service Reporting The technology pack provides the following categories of service reporting Voice Quality Management Latency jitter packet loss network bandwidth Class Based QoS and element availability Call Signaling Management Call setup and termination metrics based on data from Call D etail Records CDRs Converged N etwork Infrastructure Management Network and system devices in charge of the Service and Voice D ata Packets D elivery Services and Devices Monitored The Netcool Proviso Cisco IP Telephony Technol
209. lMgrSqlDbName lt V1 gt VoIPCallMgrClusterId lt V2 gt SV3_ SV1 Formula Editor Path Alias Instance and Label Inventory gt AP gt VOIP gt Cisco MIB rfc1213 MIB II CISCO CCM MIB my MSSQL MIB my Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 433 Chapter 8 Discovery Formulas Gatekeeper Device Type SN MP discovery Description Gatekeeper device discovery Syntax V1 OIDVAL cgkStatsAdmissionRequests 0 j V1 index lt NULL gt UNSPECIFI Formula Editor Path D VoIPDeviceType lt CiscoGatekeeper gt Alias Instance and Label Inventory gt AP gt VOIP gt Cisco MIB rfc1213 MIB II CISCO GATEKEEPER MIB my 434 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 8 Discovery Formulas PSTN_Gateway_Device Type SN MP discovery Description PSTN Gateway device discovery Syntax Dim Il AS Integer Default NAME If Dim I2 AS Integer Default NAME Dev v002 OIDVAL sysLocation 0 once V003 OIDINST cdpCachePlatform 1I1 12 cisco Cat6k MSFC once V004 OIDVAL cdpCacheDeviceld V003 Catalyst 6500 with MSFC WAN module V011 OIDVAL sysObjectID 0 V012 OIDVAL filter V011 like 1 3 6 1 4 1 9 1 162 AS5300 V022 OIDVAL filter V011 like 1 3 6 1 4 1 9 1 436 3745 V032 OIDVAL Sum FirstN 1 isdnBearerOperStatus I1 ISDN MIB support
210. led Down From PSTN Gateway D SP Card Resource Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 89 Chapter 2 Supported Reports PSTN Gateway DSP Card Resource Description Resource summary chart showing D SP card utlization percentage Reporter Set DSP Card Tables and Charts Tables Resource Summary Table 1 of 1 implemented Charts Resource Distribution Chart 2 of 2 implemented Metrics Used in Report D SP Card Availability percent D SP Card Resource Utilization percent Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt Infrastructure gt PSTN G ateway gt DSP Card gt All NOC Reporting gt VOIP gt Cisco gt Infrastructure gt PSTN Gateway gt D SP Card gt ByG ateway Element NA ME Drills Down To PSTN Gateway D SP Card Resource D etail Chart Drilled Down From None 90 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports PSTN Gateway E1 T1 Availability Resource Detail Chart Description Detail chart showing E1 or T 1 interface availability Reporter Set Interface Tables and Charts Charts Resource Time Series Chart 2 of 8 implemented Metric Ratio Chart 0 of 2 implemented Metrics Used in Report Interface A vailability percent Interface Packet Loss percent Navigation Path This report is not deployed on the
211. lephony Technology Pack User s Guide Version 4 3 W 309 Chapter 7 Collection Formulas Gatekeeper ICMP Inbound Errors percent Type SNMP collection Description Percentage of inbound ICMP packets that triggered errors Syntax 100 delta icmpInErrors 0 distrib delta icmpInMsgs 0 0 1 default distrib delta sysUpTime 0 default 1 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt Gatekeeper gt Device MIB rfc1213 MIB II 310 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Gatekeeper ICMP Outbound Errors percent Chapter 7 Collection Formulas Type SNMP collection Description Percentage of outbound ICMP packets that triggered errors Syntax 100 delta icmpOutErrors 0 distrib delta icmpOutMsgs 0 default distrib delta sysUpTime 0 default 1 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt Gatekeeper gt Device MIB rfc1213 MIB II 0 1 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 311 Chapter 7 Collection Formulas Gatekeeper Packet Errors Nb Type SNMP collection Description Total number of packet errors for a gatekeeper device Syntax V1 OIDVAL distrib delta sysUpTime 0 default 1 sum delta ifInDiscards I1 delta ifInErrors I1 del
212. ll 9 lt cnsw_pid gt kill 9 lt logw_pid gt 450 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Appendix A Configuration kill 9 lt amgrw_pid gt kill 9 lt cmgrw_pid gt 14 f Use the following commands to restart each D ataChannel visual process cnsw logw amgrw cmgrw 14 g Use the accma command to start all D ataChannel applications dccmd action start all 14 h Use the accma command to verify that all of the D ataChannel applications started properly dccmd action status all More specifically make sure that the UBA application associated with the D ataChannel you configured for the Cisco IP Telephony Technology Pack is running 14 i Watch the output of the status switch to verify that all the necessary processes are running If these processes are running run the tai1 utility on the log file for the UBA by issuing a command similar to the following tail f DATA CHANNEL HOME log proviso log grep UBA lt channd gt lt odletor gt more where Variable Meaning DATA CHANNEL HOME Is opt datachannel by default lt channd gt Specifies the channel number for example 1 you specified when configuring this D ataChannel lt oollector gt Specifies the collector number for example 100 you specified when configuring this UBA Bulk Collector The trailing dash after lt oollecor gt Removes extraneous log messages from your view T hat is the tr
213. llection Formulas Total Number of Calls Nb CME Bulk VOIP Cisco Type CME Description The total number of calls for all callers and callees Syntax isCaller isCallee Formula Input Input isCallee Source isCallee Formula Input isCaller Source isCaller Formula Generic Database Alias None Formula Editor Path AP gt Specific gt CME gt VOIP gt Cisco Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 417 Chapter 7 Collection Formulas Total Number of Outgoing External Calls Nb Type CME Description The total number of outbound calls going to the PSTN An outgoing external call can be any of these call types Local Long distance e International This metric is asubset of the cluster Total Number of External Calls Nb Syntax Local International LongDistance Formula Input Input International Source International Formula Input Local Source Local Formula Input LongDistance Source LongDistance Formula Generic Database Alias None Formula Editor Path AP gt Specific gt CME gt VOIP gt Cisco 418 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas Total Number of VoiceMail Direct Calls Nb CME Bulk VOIP Cisco Type CME Description The total number of voicemail calls that are direct calls to voicemail that is use
214. lls Nb ClusterIncomingCall ClusterInternalCall ClusterlnternationalCall ClusterLocalCall ClusterLongD istanceCall ClusterSuccessfulCall ClusterUnsuccessfulCall Navigation Path This report is not deployed on the portal navigation path during the initial configuration of the technology pack To display this report drill down to it from another report or deploy it with the D ataMart Resource Editor Drills Down To None Drilled Down From Cluster Call Distribution Resource Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 33 Chapter 2 Supported Reports Cluster Call Distribution Group Description Group summary chart showing cluster call distribution based on information collected through CD Rs and CMRs Reporter Set Cluster Tables and Charts Tables GroupSummary 1 implemented Charts Ratio 2 implemented Metrics Used in Report Cluster Total Number of Outgoing External Calls Nb ClusterIncomingCall ClusterInternalCall ClusterlnternationalCall ClusterLocalCall ClusterLongD istanceCall Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Clusters Drills Down To Cluster Call Distribution Resource Drilled Down From None 34 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports Clust
215. lsA ctive AuthenticatedP artiallyRegisteredPhone AuthenticatedRegisteredPhones CallsActive EncryptedCallsA ctive EncryptedPartiallyR egisteredPhones EncryptedRegisteredPhones Navigation Path This report is not deployed on the portal navigation path during the initial configuration of the technology pack To display this report drill down to it from another report or deploy it with the D ataMart Resource E ditor Drills Down To None Drilled Down From Perfmon Security Resource 80 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports Perfmon Security Group Description Group summary report for Perfmon security metrics Reporter Set Perfmon Tables and Charts Tables Group Summary Table 2 of 2 implemented Charts Resource Distribution Chart 0 of 2 implemented Metrics Used in Report AttendantConsoleClientsO nline AttendantConsoleClientsRegistered AuthenticatedCallsA ctive Authenticated artiallyRegisteredPhone AuthenticatedRegisteredPhones CallsA ctive EncryptedCallsA ctive EncryptedPartiallyRegisteredPhones EncryptedRegisteredPhones Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt Infrastructure gt CCM Server gt Perfmon gt By Site NOC Reporting gt VOIP gt Cisco gt Infrastructure gt CCM Server gt Perfmon gt By Cluster Drills Down To C
216. lusterUnsuccessfulCall Formula Generic Database Alias None Formula Editor Path AP gt Specific gt CME gt VOIP gt Cisco 234 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Cluster Percentage of TollBypass Calls percent Chapter 7 Collection Formulas Type CME Description The ratio between toll bypass calls and the total number of calls Syntax 100 ClusterTollBypassCall ClusterTotalCall Formula Input Input ClusterTollBypassCall Source ClusterT ollBypassCall Formula Input ClusterTotalCall Source ClusterT otalCall Formula Generic Database Alias None Formula Editor Path AP gt Specific gt CME gt VOIP gt Cisco Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 235 Chapter 7 Collection Formulas Cluster Total Hours of Traffic Type CME Description The total call duration in hours This formula will be useful for future Erlang calculation Syntax duration 3600 Formula Input Input duration Source ClusterCallD uration Formula Generic Database Alias None Formula Editor Path AP gt Specific gt CME gt VOIP gt Cisco 236 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas Cluster Total Number of Company Calls Nb Type CME Description The total number of company calls This is the oppo
217. ly or indirectly from the use of the software even if the damage is caused by defects in the software 3 You may use this software in any applications you build 4 You may distribute this software provided that the software documentation and copyright notices are included and intact 5 You may create and distribute modified versions of the software such as ports to other Smalltalk dialects or derived work provided that a any modified version is expressly marked as such and is not misrepresented as the original software b credit is given to the original software in the source code and documentation of the derived work c the copyright notice at the top of this document accompanies copyright notices of any modified version Xwpick Copyright 1993 1994 by Evgeni Chernyaev Permission to use copy modify and distribute this software and its documentation for non commercial purpose is hereby granted without fee provided that the above copyright notice appear in all copies and that both the copyright notice and this permission notice appear in supporting documentation X wpick is used for printing utilities Sieve of Erastothenes Copyright Frank Pilhofer fp fpx de Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following dis
218. minute fora PSTN device Alias For PSTN G ateway Total Calls per minute calls mn sum of all D SOs PSTN Gateway Total Number of Calls per mn Calls mn Formula Editor Path AP gt Generic gt VOIP gt Cisco gt PSTN Gateway 392 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas PSTN Gateway Total Number of Calls per mn Calls mn Type SNMP collection Description The total number of calls per minute for a PSTN G ateway Syntax DEF SaveAlias 10705 V1 OIDVAL sum delta isdnSigStatsInCalls V2 OIDVAL sum delta isdnSigStatsOutCalls V3 V1 V2 delta sysUpTime 0 100 V4 V3 60 SVA4 Generic Database Alias PSTN Gateway Total Number of Calls per mn Calls mn Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt PSTN Gateway gt ISDN D S0 Channel Usage MIB rfc2127 ISD N MIB Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 393 Chapter 7 Collection Formulas PSTN Gateway Total Number of Calls Type SNMP collection Description The total number of calls observed by a PSTN G ateway Syntax DEF SaveAlias 10704 V1l OIDVAL distrib delta sysUpTime 0 default 1 sum delta isdnSigStatsInCalls V2 OIDVAL distrib delta sysUpTime 0 default 1 sum delta isdnSigStatsOutCalls V1 SV2 Generi
219. mula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 291 Chapter 7 Collection Formulas ClusterVoicemailCallDuration Type Import Description Duration of a call with the voicemail application in seconds Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER 292 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas ClusterVoiceM ailCall Type Import Description Identifies a call where the final destination callee is voicemail The voicemail application is managed through a specific range of extensions numbers defined site by site using the global variable V oiceM ailE x tensionR ange Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 293 Chapter 7 Collection Formulas ClusterVoicemailPackets Type Import Description Number of packets that the sub element sent and received during a voicemail call This metric comes from the CMR table It is set once the call is established with one of the voicemail extensions Syntax Bulk Metric Generic Database Alias None Fo
220. n Description The total number of successful calls made through a PSTN G ateway Syntax DEF SaveAlias 10706 V1l OIDVAL distrib delta sysUpTime 0 default 1 sum delta isdnSigStatsInConnected V2 OIDVAL distrib delta sysUpTime 0 default 1 sum delta isdnSigStatsOutConnected SV1 SV2 Generic Database Alias PSTN Gateway Total Number of Successful Calls Nb Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt PSTN Gateway gt ISDN D S0 Channel Usage MIB rfc1213 MIB II rfc2127 ISD N MIB Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 397 Chapter 7 Collection Formulas PSTN Gateway Total Number of Unsuccessful Calls Nb Type Generic Description The total number of unsuccessful calls for a PSTN gateway device Alias For PSTN G ateway Total Call Signaling Errors Nb PSTN Gateway Total Number Calls Rejected Nb Formula Editor Path AP gt Generic gt VOIP gt Cisco gt PSTN Gateway 398 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas PSTN Gateway Total Packets per Second Type SNMP collection Description The total number of packets per second for a PSTN G ateway Syntax delta ipForwDatagrams 0 delta ipOutRequests 0 delta ipInReceives 0 delta sysUpTime 0 100 Generic Database Alias None Formul
221. n D ataD irect 4 20 SQL Server Wire Protocol Address xx xx xx xx 1433 AnsiNPW Yes D atabase CD R Quoteld No ODBC IA NAAppCodePage 4 InstallD ir opt datachannel Trace 0 TraceD Il opt datachannel lib odbctrac so TraceFile odbctrace out UseCursorLib 0 All fields above which appear in boldface red and must be configured according to your CallManager Publisher environment as follows Field Description ODBC Data One entry per CallManager Publisher Sources Note The data source name must match the data source name specified in the corresponding URI Uniform Resource Identifier parameter in the dc cfg file Each line in this section should also be associated with a subsection that configures the data source Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 443 Appendix A Configuration Field Description D ata Source Name The configuration of the specified data source Data Source Name for example SANFRANCISCO Address the remote IP address and TCP port of the CallManager Publisher Database for example 192 168 1 1 1433 To verify the remote connection configuration establish the connection manually from a shell window telnet XX XX XX XX 1433 0rtelnet xx xx xx xx 1370 The remote TCP port can be 1433 or 1370 according to the SQL Server configuration ODBC A global section that defines the global environment for the bridge
222. n Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt Infrastructure gt G atekeeper gt Interface Drills Down To None Drilled Down From Gatekeeper Interface Availability Resource Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 55 Chapter 2 Supported Reports Gatekeeper Interface Availability Resource Description Resource summary chart showing gatekeeper s interface availability percentage Reporter Set Interface Tables and Charts Tables ResSummary 1 implemented Metrics Used in Report Inbound Loss percent Interface A vailability percent Outbound Loss percent Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt Infrastructure gt G atekeeper gt Interface Drills Down To Gatekeeper Interface Availability Resource D etail Chart Drilled Down From None 56 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports Gatekeeper Interface Utilization Resource Detail Chart Description Detail chart showing gatekeeper s interface bandwidth utilization percentage Reporter Set Interface Tables and Charts Charts Resource Time Series Chart 4 of 8 implemented Metric Ratio Chart 2 of 2 implemented Metrics Used in Report Interface Bandwidth Utilization In percent Interface Bandwidth Utilizati
223. n eens 151 Sub Element Types 0 0 cece ccc ene een eee eee nee erreneren urrunen 153 Tables of Sub Element Types 0 cece cece eee e eee e eee e ene e ene e ene eens 153 Chapter 6 Sub Element Grouping Rules viscicssrsscsnrdsnrrmmeyeadssermavidesennenstes 163 OVERVICW airnn a a a a a E E N E N 163 NOC GroupinGieinncccccetnecassucnnned AE AS E 164 Global Customer View Branch 0 cece eee e ene eee n tent n tebe n ened 164 IP Telephony Call Detail Record Branch 0 cece cece cece eee eet rrera 166 Infrastructure Branch is cicc tar ectean t stiri tat taiea AEREE ERA EEE EAER 169 Sub Element Collect Grouping 00 ccc cece cece cece eee eee teen ete erreren 171 Chapter 7 Collection Formulas esnia iiai RE E LD ATEA 175 OVEIVIOW sic EE EE E E E 175 Data Collech Nenet kninen a E aa EG 176 Formulas and Metris suss enenerinnsreiint or sne a E E E E a saunged 176 Formula References sarren en E E E EE neh ag EE E 177 AttendantConsoleClientsOnline 0 cece cece nee e nent nee e tenn nn ees 178 AttendantConsoleClientsRegistered 0 ccc cece ccc e errre eee eee eee reren 179 Authenticated alls Ctive s c c6aia a acqucsedenaece ceed dueauh a aad aonie eda hase Eiai 180 AuthenticatedPartiallyRegisteredPhone cc cece cece cece eee e eee e ene e enn e eens 181 AuthenticatedRegisteredPhones 0 0 ccc cece cee ene nee ene nee eee rere 182 Availability percent scans oc cach nadir kbd bead bain
224. n path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Clusters Drills Down To Cluster Q uality Resource Drilled Down From None 36 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports Cluster IP vs Legacy Detail Chart Description D etail chart showing cluster company call distribution based on information collected through CD Rs and CMRs Company calls are e Intrasite and intersite IP calls e Intrasite and intersite legacy PBX calls Reporter Set Cluster Tables and Charts Charts Resource Time Series Chart 3 of 8 implemented Metric Ratio Chart 2 of 2 implemented Metrics Used in Report Cluster Total Number of Company Calls Nb Cluster Total Number of Company IP Calls Nb Cluster Total Number of Company LegacyPBX Calls Nb Cluster Total Number of External Calls Nb Navigation Path This report is not deployed on the portal navigation path during the initial configuration of the technology pack To display this report drill down to it from another report or deploy it with the D ataMart Resource Editor Drills Down To None Drilled Down From Cluster IP vs Legacy Resource Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 37 Chapter 2 Supported Reports Cluster IP vs Legacy Resource Description Resource summary cha
225. ndition AP_ifType dsl AND VoIPCallMgrSerialOrDsp NOT LIKE voice Extensions Type Static Purpose Filters by condition FAMILY VOIP_Cisco_CDR_Extension PSTN Gateways Type Static Purpose Filters by condition VoIPDeviceType LIKE PSTNGatewayCisco OR FAMILY VOIP_Cisco_CDR_Gateway Path Type Static Purpose Filters by condition FAMILY VOIP_Cisco_CDR_Path Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 165 Chapter 6 Sub Element Grouping Rules IP Telephony Call Detail Record Branch The IP Telephony Call D etail Record branch of the Cisco IP Telephony NOC reporting tree contains the sub branches shown below FY SUB ELEMENTS H NOC Reporting FH VOIP cK Cisco 4 Global Customer View 3 IP Teleph Call Detail Record This branch has the following condition FAMILY LIKE VOIP_Cisco_CDR_3 166 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 6 Sub Element Grouping Rules Sub elements that match this condition are tested against the rules and conditions in the sub branches The sub branches are described as follows IP Telephony Call Detail Record Branch FAMILY LIKE VOIP_Cisco_CDR_ Sub branch Name Description Clusters Type Static Purpose Filters by condition FAMILY VOIP_Cisco_CDR_Clust
226. nical notes online help The documentation is available for viewing and downloading on the infocenter at http publib boulder ibm com infocenter tivihelp v8r1 index jsp topic com ibm netcool_proviso doc welcome htm Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W xxi Preface xxii Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 1 Introduction This chapter discusses the following topics Topic Page Overview 1 H ow is the D ata C ollected 1 H ow is the D ata Processed and L oaded into the D atabase 2 H ow is the D ata R eported 3 Overview Netcool Proviso Technology Packs are individually installed modules that contain discovery grouping collection and reporting instructions created by Technology Pack developers or Professional Services personnel for a specific network technology or network equipment provider such as Cisco IP Telephony Once installed a Technology Pack programs Netcool Proviso to inventory and group specific network resources perform mathematical calculations on raw or aggregated data streams collected from these resources and produce key performance monitoring metrics that are stored on the Netcool Proviso database Reporter sets designed for each Technology Pack query the database for this information and display the results on a web portal in the form of specialized report table
227. nology Pack User s Guide Version 4 3 W 257 Chapter 7 Collection Formulas ClusterCauseResourceUnavailable Type Import Description Resource unavailable or unspecified Cause code 47 Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER 258 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas ClusterCauseSubscriberAbsent Type Import Description Subscriber absent Cause code 20 Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 259 Chapter 7 Collection Formulas ClusterCauseSwitchCongestion Type Import Description witching equipment congestion Cause code 42 Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER 260 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas ClusterCauseTemporaryFailure Type Import Description Temporary failure Cause code 41 Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER Netcool Provis
228. nt version of the Netcool Proviso components as described in the N etcool Proviso Installation G uide Installed the MIB II technology pack Note Starting with version 4 3 T the MIB II Technology Pack no longer resides in the single bundled jar file It is a stand alone technology pack that is contained in its own jar file Installed the Cisco IP Telephony Technology Pack Configured at least one D ataChannel Configured a UBA Bulk Collector subchannel Configured an SNMP Collector subchannel Note This technology pack contains a Java application ProvisoC UCM that sends data requests to CUCM servers The ProvisoC UCM application requires the Java Runtime E nvironment JRE version 1 5 or greater Configure the Technology Pack To configure the Cisco IP Telephony Technology Pack follow these steps Important L ocalization is now done automatically during installation of the technology pack and requires no manual steps to configure 1 Load the D ataMart environment To load the shell with the D ataMart environment follow these steps 1 a Login to the D ataMart server as pvuser 1 b Change your working directory to the D ataMart home directory opt datamart by default using the following command cd opt datamart 1 c Load the shell with the D ataMart environment by sourcing the dat aMart env file as follows opt datamart dataMart env Note A fter you load the D ataM art environment in
229. ntersitel PCall ClusterN bPacketsReceived ClusterN bPacketsSent ClusterT otalCall Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Clusters Drills Down To Cluster Utilization Resource Drilled Down From None 44 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports Cluster Utilization MLH Resource Description Resource summary report showing cluster utilization based on multi line hunt MLH metrics Reporter Set Cluster Tables and Charts No table and chart information is available for this report stylesheet PVLsRatio MLH_RST html Metrics Used in Report Cluster Total Hours of Traffic Cluster Total Number of Company Calls Nb ClusterN bPacketsLost ClusterN bPacketsReceived ClusterN bPacketsSent ClusterSuccessfulCall ClusterT ollBypassCall ClusterT otalCall ClusterUnsuccessfulCall Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Clusters gt clusterId NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Clusters gt CD Rclusterld Drills Down To Cluster Utilization D etail Chart Drilled Down From None Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 45 Chapter 2
230. ntory_subelements txt ORIG Important If you do not havea CCM environment skip Step 5 and continue with Step 6 CCM environment only Configure the D ata Direct SQL Server Bridge The Netcool Proviso Cisco IP Telephony Technology Pack collects data from SN MP devices and through SQL for Call D etail Records from each CCM database 442 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Appendix A Configuration The technology pack s UBA is responsible for retrieving CCM data using the D ata D irect SQ L server bridge to do so This bridge is part of the UBA installation No additional software is required You need to set up the D ata Direct SQL server bridge to get Call D etail Records from each CallManager Publisher The complete configuration is done by editing the spc_HOME conf odbc ini file as user pvuser ODBC Data Sources Your_Data_Source1 D ataD irect 4 20 SQL Server Wire Protocol Your_Data_Source2 D ataD irect 4 20 SQL Server Wire Protocol Your_Data_SourceN D ataD irect 4 20 SQL Server Wire Protocol Your_Data_Source Driver PVmsss20 so Description D ataD irect 4 20 SQL Server Wire Protocol Address xx xx xx xx 1433 AnsiNPW Yes Database CDR Quoteld No Your_Data_Source2 Driver PV msss20 so Description D ataD irect 4 20 SQL Server Wire Protocol Address xx xx xx xx 1370 AnsiNPW Yes Database CDR Quoteld No Your_Data_SourceN Driver PVmsss20 so Descriptio
231. nu The AutoGrouping option places the reports in dynamically generated groups created during inventory 17 e Click Yes to continue 17 Click Close to exit the message box or click Details to view a description of any errors 454 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Appendix A Configuration 17 g O ptional You can also deploy reports on a regular basis by creating a cron entry that makes use of the inventory CLI command and the reportGrouping option This option instructs the inventory command to run the report grouping rules and update the deployed reports stored in the database Report grouping rules must first have been created before this option can be used For information on creating report grouping rules see the N etoodl Proviso D ataM art Configuration G uide The following example shows a cron entry that periodically performs the deploy report operation O opt datamart dataMart env amp amp inventory noX reportGrouping See the N etoool Proviso C ommand L ine Interface G uide for more information about the inventory command Other Tasks and Considerations This section contains information on the following topics Verifying Resources Verifying Resources Use the Netcool Proviso D ataMart Resource Editor to determine if the technology pack s resources elements sub elements properties and so forth were successfully discovered and created in th
232. ny Call D etail Record gt Extensions gt By Site gt siteld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Clusters gt CD Rclusterld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Codec gt By Cluster gt CD Rclusterld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call Detail Record gt Codec gt By Customer gt CD Rcustomerld 64 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports NOC Reporting gt VOIP gt Cisco gt IP Telephony Call Detail Record gt Extensions gt By Cluster gt CD Rclusterld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Customer gt CD Rcustomerld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Site gt CD Rsiteld Drills Down To CDR Quality D etail Chart K Factor D etail Chart Drilled Down From K Factor Group Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 65 Chapter 2 Supported Reports Media Device Group Description Group summary chart showing the media device s registration availability percentage Reporter Set Media D evices Tables and Charts Tables Group Summary Table 1 of 2 implemented Charts Resource Distribution Chart 1 of 2 implemented Metrics Used in Report CCM
233. o CCM Gateway Device e VOIP Cisco CCM Media Device VOIP Cisco CCM Server FileSystem e VOIP Cisco _CCM_ Server Process e VOIP Cisco CCM_ Server SqlDatabase e VOIP Cisco CDR Cluster e VOIP Cisco CDR Codec e VOIP Cisco CDR_Extension e VOIP Cisco CDR Gateway VOIP Cisco CDR_Path e VOIP Cisco CCM Server PERFMON e VOIP Cisco PSTN Gateway DSP Card In the Netcool Proviso D ataMart Resource Editor family names appear in the fam column on the Sub Element tab 152 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Sub Element Types Chapter 5 Defined Resources The Cisco IP Telephony Technology Pack creates the following kinds of sub elements Tables of Sub Element Types Ca Ca Ca Ca Ca Ca Ca Man Man Man Man Man Man Man Cluster Codec Extension ager G ateway D evice ager M edia ager Server ager Server ager Server ager Server D evice D evice File System nterface Process ager Server SQL D atabase Gatekeeper D evice G ateway Path Perfmon PSTN Gateway D evice PSTN Gateway D SP Card The tables in this section describe the kinds of Cisco IP Telephony sub elements that this technology pack manages Note the following about the tables The Naming Structure row defines how sub element names sub element labels and sub element instance names are constructed The following typeface conventions are used MIB object names are
234. o Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 261 Chapter 7 Collection Formulas ClusterCauseUnassignedNumber Type Import Description Unassigned or unallocated number Cause code 1 Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER 262 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas ClusterCauseUserBusy Type Import Description User busy Cause code 17 Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 263 Chapter 7 Collection Formulas ClusterDropCall Type Import Description Identifies a call successfully established but that has been dropped accidentally during the communication between the two parties Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER 264 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas ClusterErlangB Type Import Description Probability that a new arriving call will be rejected because circuits are busy Syntax Bulk Metric Generic Database Alias N
235. o define policies and configuration as well as verify and troubleshoot operations Netcool Proviso DataLoad provides flexible distributed data collection and data import of SNMP and non SN MP data to a centralized database Netcool Proviso D ataChannel aggregates the data collected through Netcool Proviso D ataLoad for use by the Netcoo Proviso D ataV iew reporting functions It also processes on line calculations and detects real time threshold violations Netcool Proviso D ataView is a reliable application server for on demand web based network reports Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Preface Netcool Proviso Technology Packs extend the Netcool Proviso system with service ready reports for network operations business development and customer viewing The following figure shows the different Netcool Proviso modules Figure 1 Netcool Proviso Modules DataLoad DataChannel DataMart DataView collects _______ computes provides data produces and network data aggregations management manages reports and stores data and applications in DataMart DataLoad SNMP Collector DataChannel DataLoad Processor SNMP Collector DataLoad DataMart Dataview DataChannel ae Processor Applications Report Cluster Netcool Proviso documentations consists of the following release notes configuration recommendations user guides tech
236. oIPDeviceType CallManagerServer CDR Extension Path Gateway Type Static FAMILY Purpose Filters by condition VOIP_Cisco_CDR_Path VOIP_Cisco_CDR_Gateway VOIP_Cisco_CDR_Extension OR FAMILY OR FAMILY Cluster CDR Type Static FAMILY Purpose Filters by condition VOIP_Cisco_CDR_Cluster Codec Type Static FAMILY Purpose Filters by condition VOIP_Cisco_CDR_Codec DSP Card Type Static FAMILY Purpose Filters by condition VoIPCallMgrSerialOrDsp LIKE OR VOIP_Cisco_PSTN_Gateway_DS LIKE voice Interface Type Static LIKE Purpose Filters by condition S AP_ifType voices ds1 AND VoIPCallMgrSerialOrDsp NOT PSTN Gateway Type Static Purpose Filters by condition VoIPDeviceType LIKE PSTNGatewayCisco s Perfmon Type Static Purpose Filters by condition VolIPDeviceType CUCM_Perfmon 172 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 6 Sub Element Grouping Rules NOTES Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 173 Chapter 6 Sub Element Grouping Rules 174 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas This chapter discusses the following topics Topic
237. of VoiceMail Direct Calls Nb CME Bulk VOIP Cisco VoicemailCallD uration VoiceMailCall VoicemailPackets Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt IP Telephony Call Detail Record gt Extensions gt By Cluster gt clusterld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Customer gt customerld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Site gt siteld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Media G ateways gt By Cluster gt clusterld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Media G ateways gt By Customer gt customerld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Media G ateways gt By Site gt siteld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Paths gt By Cluster gt clusterld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Paths gt By Customer gt customerld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Cluster gt CD Rclusterid NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Customer gt CD Rcustomerld Netcool Proviso Cisco IP Telephony Techn
238. ogy Pack creates automatic on demand historical and real time reports showing performance and trend analysis for the following services and devices Voice Quality Jitter latency packet drops mean opinion score per cluster per location per business department and even for each extension number CallManager System amp Application Server availability performance CPU load memory service availability disk usage and registered devices PSTN Gateway Devices Catalyst6500 Cisco AS5x00 series Cisco 2600 amp 3600 series E1 amp T1 Serial Links D SO Channel availability and utilization D SP availability and utilization capacity planning bandwidth errors Also total number of calls per gateway total duration per gateway Gatekeeper Devices Number of successful unsuccessful requests routing location admission registered endpoints errors Telephony Usage Total number of calls total duration of calls total number of packets per location per business department per extension number top10 clusters or sites offices extensions departments Number of outbound and inbound calls Total accumulated hours of traffic per hour day week month Call Completion Percentage of outgoing and incoming successful unsuccessful calls what are the main errors phones LAN WAN PSTN network congestions no resource available Call Distribution On net vs off net ratio number of IP routed calls vs c
239. ol Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 53 Chapter 2 Supported Reports Gatekeeper Device Quality Resource Description Resource summary chart based on gatekeeper device CPU utilization and network errors Reporter Set Device Tables and Charts Tables Resource Summary Table 1 of 1 implemented Charts Resource Distribution Chart 2 of 2 implemented Metrics Used in Report Gatekeeper Call Setup Quality percent Gatekeeper CPU Utilization percent avg last 5 mn Gatekeeper Packet Errors Nb Gatekeeper Total Number of Concurrent Calls Nb G auge Gatekeeper T otal Number of Registered EndPoints Nb Gatekeeper Total Packets Nb Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt Infrastructure gt Gatekeeper gt Device Drills Down To Gatekeeper D evice Quality Resource D etail Chart Drilled Down From None 54 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports Gatekeeper Interface Availability Resource Detail Chart Description Detail chart showing gatekeeper s interface availability percentage Reporter Set Interface Tables and Charts Charts Resource Time Series Chart 2 of 8 implemented Metric Ratio Chart 1 of 2 implemented Metrics Used in Report Interface A vailability percent Interface Packet Loss percent Navigatio
240. ollection Formulas CauseNoUserResponding Type Import Description No user responding to the call Cause code 18 Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CDR Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 199 Chapter 7 Collection Formulas CauseNumberChanged Type Import Description CNumber changed Cause code 22 Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CDR 200 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas CauseOther Type Import Description Unspecified error Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CDR Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 201 Chapter 7 Collection Formulas CauseResourceUnavailable Type Import Description Resource unavailable or unspecified Cause code 47 Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CDR 202 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas CauseSubscriberAbsent
241. ology Pack User s Guide Version 4 3 W 31 Chapter 2 Supported Reports NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Site gt CD Rsiteld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Media G ateways gt By Cluster gt CD Rclusterld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Media G ateways gt By Customer gt CD Rcustomerld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Media G ateways gt By Site gt CD Rsiteld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Paths gt By Cluster gt CD Rclusterld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call Detail Record gt Paths gt By Customer gt CD Rcustomerld Drills Down To CDR VoiceMail Usage D etail Chart Drilled Down From None 32 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports Cluster Call Distribution Detail Chart Description Detail chart showing cluster call distribution based on information collected through CD Rs and CMRs Reporter Set Cluster Tables and Charts Charts Resource Time Series Chart 6 of 8 implemented Metric Ratio Chart 2 of 2 implemented Metrics Used in Report Cluster Total Number of External Calls Nb Cluster Total Number of Outgoing External Ca
242. on Description The total number of devices currently registered to the CallManager device Syntax ccmRegisteredPhones 0 ccmRegisteredGateways 0 ccmRegisteredMediaDevices 0 ccmRegisteredCTIDevices 0 ccmRegisteredVoiceMailDevices 0 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt CCM Server gt Device MIB CISCO CCM MIB my 212 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W CCM Registered Gateways Nb Gauge Chapter 7 Collection Formulas Type SNMP collection Description The total number of media gateways registered to a CallManager device Syntax ccmRegisteredGateways 0 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt CCM Server gt Device MIB CISCO CCM MIB my Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 213 Chapter 7 Collection Formulas CCM Registered Media Devices Nb Gauge Type SNMP collection Description The total number of media devices registered to a CallManager Server Syntax ccmRegisteredMediaDevices 0 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt CCM Server gt Device MIB CISCO CCM MIB my 214 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W CCM Registere
243. on O ut percent Interface Throughput In kbps Interface Throughput O ut kbps Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt Infrastructure gt G atekeeper gt Interface Drills Down To None Drilled Down From Gatekeeper Interface Utilization Resource Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 57 Chapter 2 Supported Reports Gatekeeper Interface Utilization Resource Description Resource summary chart showing gatekeeper s interface bandwidth utilization percentage Reporter Set Interface Tables and Charts Tables Resource Summary Table 1 of 1 implemented Charts Resource Distribution Chart 2 of 2 implemented Metrics Used in Report Interface Bandwidth Utilization In percent Interface Bandwidth Utilization O ut percent Interface Throughput In kbps Interface Throughput O ut kbps Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt Infrastructure gt G atekeeper gt Interface Drills Down To Gatekeeper Interface Utilization Resource D etail Chart Drilled Down From None 58 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports Global VOIP Description A multi technologies report that targets the customers decision maker In a single view the decision maker will
244. on office s PSTN G ateway Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER 288 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas ClusterTotalCall Type Import Description Total number of calls including call attempts for the entire cluster Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 289 Chapter 7 Collection Formulas ClusterTotalHoursOfTraffic Type Import Description Sum of all call durations for the period measured in hours Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER 290 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas ClusterUnsuccessfulCall Type Import Description Identifies a call that has not been successfully established In this case the call setup has been rejected and communication between the two parties never started An unsuccessful call can be inbound outbound or any other type of call described in this chapter Syntax Bulk Metric Generic Database Alias None For
245. one 40 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports Cluster Quality Resource Description Resource summary chart showing cluster quality based on information collected through Call D etail Records call signaling and Call Maintenance Records Reporter Set Cluster Tables and Charts Tables Resource Summary Table 1 of 1 implemented Charts Ratio Chart 2 of 2 implemented Metrics Used in Report Cluster Total Number of Normal Call Clearing ClusterD ropCall ClusterJitter ClusterLatency ClusterN bPacketsLost ClusterSuccessfulCall ClusterUnsuccessfulCall MLOK_ Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Clusters gt clusterId NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Clusters gt CD Rclusterld Drills Down To Cluster Q uality D etail Chart Drilled Down From CDR Quality Group Cluster Erlang B Group Cluster Q uality G roup Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 41 Chapter 2 Supported Reports Global VOIP 42 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports Cluster Utilization Detail Chart Description Detail chart showing cluster utilization based on information collecte
246. one Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CDR 346 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas IntrasiteLegacyPBXCall Type Import Description Identifies a specific internal Call where the caller and callee are both at the same site but where the voice path goes through a PSTN G ateway The call can be between one IP phone and one legacy phone from the same location according to their extension range number The legacy phone is managed by a legacy PBX which is interconnected to the CallManager through a PSTN G ateway In this case the legacy phone is part of the company s internal dialplan PSTN gateways and ranges of internal extensions and are attached to a specific site through the methods addPstnGatewayIpAddress and addExtensionRange respectively These methods are called fora particular site object in the ccmconfig js file Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CDR Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 347 Chapter 7 Collection Formulas isCallee Type Import Description Identifies the callee portion of the call Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CDR
247. one Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 265 Chapter 7 Collection Formulas ClusterErlang Type Import Description Distribution of voice traffic tha traverses the PSTN divided by time Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER 266 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas ClusterForwardToVoiceM ail Type Import Description Identifies a call forwarded to another destination by the original callee In this case the destination is the voicemail extension number defined through an addvoiceMailRange method in the ccmconfig js file This metric is the opposite of cluster Number of Direct VoiceMail Calls Nb Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 267 Chapter 7 Collection Formulas ClusterIncomingCall Type Import Description Identifies a call where the caller is not an internal extension An incoming call can also be an inbound call or an off net call that comes from the PSTN Syntax Bulk Metric Generic Databa
248. ony Call D etail Record gt Media G ateways gt By Site gt CD Rsiteld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call Detail Record gt Paths gt By Cluster gt CD Rclusterld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call Detail Record gt Paths gt By Customer gt CD Rcustomerld Drills Down To CDR Utilization D etail Chart Drilled Down From None 102 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports Top 10 CDR Number of Errors Description Top 10 extensions gateways or paths based on total number of errors Reporter Set Extension Tables and Charts Tables TopN 4 of 9 implemented Charts TopN 4 of 9 implemented Metrics Used in Report Percentage of D rop Calls percent CME Bulk VOIP Cisco Percentage of Packet Lost percent CME Bulk VOIP Cisco Percentage of Successful Calls Nb CME Bulk VOIP Cisco ShortCall_ Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Cluster gt clusterld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Customer gt customerld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Site gt siteld NOC Reporting gt VOIP gt Cisco gt IP Telephony
249. ony Call D etail Record gt Paths gt By Customer gt CD Rcustomerld Drills Down To CDR Quality D etail Chart Drilled Down From None 96 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports Top 10 CDR Call Duration Description Top 10 extensions gateways or paths based on total call duration Reporter Set Extension Tables and Charts Tables TopN 2 of 9 implemented Charts TopN 2 of 9 implemented Metrics Used in Report CallD uration TollbypassCallD uration Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Cluster gt clusterld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Customer gt customerld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Site gt siteld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Media G ateways gt By Cluster gt clusterld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call Detail Record gt Media G ateways gt By Customer gt customerld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Media G ateways gt By Site gt siteld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Paths gt
250. opology Editor If you did not modify the UBA parameters with site specific values or you want to make additional edits you can do so now Otherwise you can go to the next step See the Installing Technology Packs chapter of the N etcool Proviso Installation G uide for more information Pre 443 The Cisco IP Telephony Technology Pack requires specific UBA parameters that are not in the dc c g file The D ataChannel installer creates a dc cfg file in theDATA CHANNEL HOME con directory opt datachannel conf by default These pack specific parameters were delivered in a template file called voip_cisco_ipt_sample_dc cfg The best practice on adding these pack specific parameters to the dc cfg file is to Edit the pack specific UBA parameters in the template file with site specific values Manually add them to the de cfg file To edit the pack specific UBA parameters in the template file with site specific values follow these steps 12 a On the D ataChannel server change your working directory to the DATA CHANNEL HOME scripts directory by entering the following command replacing DATA CHANNEL HOME with the D ataChannel home directory opt datachanne1 by default cd DATA CHANNEL HOME scripts 12 b Make a backup copy of the voip_cisco_ipt_sample_dc cfg template file by entering the following command cp voip_cisco_ipt_sample_dcec cfg voip_cisco_ipt_sample_dc cfg ORIG 12 c In a text editor open the
251. or data The grace period is intended to help you avoid missing data files that the CUCM has not yet written for the current time period ProvisoCUCM uses the polling start time specified in the field start_time of the file cucm TIMESTAMP This file resides in the same directory as the cucm properties file If the file does not exist when ProvisoCUCM is instantiated it starts polling the CUCM server immediately creates cucm TIMESTAMP and writes the current time to it Example grace period 100 seconds grace_period 100000 Example start time 1 20 2009 at 12 00 st art_t ime 1232470820931 run_interval The interval in milliseconds at which ProvisoCUCM polls the CUCM server for CD R and CMR data files and checks cdr_output_dir for data files pushed there by the CUCM server Example 5 minutes run_interval 900000 perfmon_interval The interval in milliseconds at which ProvisoCUCM polls the CUCM server for Perfmon data files and checks perfmon_output_dir for data files pushed there by the CUCM server Example 5 minutes run_interval 300000 446 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Appendix A Configuration Field Description debug If true enables debug mode for ProvisoCUCM operations Error information pertaining to the SOAP interaction with the CUCM server is written to a log file The log file resides in the same directory as th
252. ormula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt PSTN Gateway gt DSP Card MIB rfc1213 MIB II CISCO D SP MG MT MIB my Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 297 Chapter 7 Collection Formulas DSP Card Resource Utilization percent Type SNMP collection Description Total percentage of D SPs in use for a D SP card Syntax cdspCardResourceUtilization I1 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt PSTN Gateway gt DSP Card MIB CISCO D SP MG MT MIB my 298 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas EncryptedCallsActive Type Import Description Total number of currently active encrypted calls Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt Perfmon Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 299 Chapter 7 Collection Formulas EncryptedPartiallyRegisteredPhones Type Import Description Total number of encrypted extensions that have not completed the registration process Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt Perfmon 300 Netcool Proviso Cisco IP Telephony Technology P
253. ort Cluster Total Number of Outgoing External Calls Nb ClusterIncomingCall ClusterO ffN etCall ClusterO nNetCall ClusterT otalCall Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Clusters Drills Down To Cluster Utilization D etail Chart Drilled Down From None 106 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports Top 10 Cluster Number of Errors Description Top 10 cluster based on number of errors Reporter Set Cluster Tables and Charts Tables TopN 4 of 9 implemented Charts TopN 4 of 9 implemented Metrics Used in Report Cluster Percentage of D rop Calls percent Cluster Percentage of Packet Lost percent Cluster Percentage of Successful Calls percent ClusterShortCall_ Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Clusters Drills Down To Cluster O uality D etail Chart Drilled Down From None Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 107 Chapter 2 Supported Reports Top 10 E1 T1 Utilization Resource Description Top 10 E1 or T1 interfaces based on bandwidth utilization percentage Reporter Set Interface Tables and Charts Tables TopN 5 of 9 implemented Charts TopN 5 of 9
254. orting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Customer gt CD Reustomerld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Site gt CD Rsiteld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Media G ateways gt By Cluster gt CD Rclusterld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Media G ateways gt By Customer gt CD Rcustomerld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Media G ateways gt By Site gt CD Rsiteld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Paths gt By Cluster gt CD Rclusterld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call Detail Record gt Paths gt By Customer gt CD Rcustomerld Drills Down To CDR Call Distribution D etail Chart Drilled Down From CDR Call Distribution Group 20 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports CDR Quality Detail Chart Description Detail chart showing the specific sub element quality based on information collected through Call D etail records call signaling and Call Maintenance Records Reporter Set Extension Tables and Charts Charts Resource Time Series Chart 6 of 8 implemented Metric Ratio Chart 2 of 2 implem
255. orts None Used in Grouping Rules None Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 141 Chapter 4 Element and Sub Element Properties VoIPCallMgrMediaDeviceType Description The media device type based on the MIB value ccmMediaDeviceType Captured in Discovery Formulas CCM _Media Device Used in CME Formulas None Used in Reports None Used in Grouping Rules None 142 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 4 Element and Sub Element Properties VoIPCallM grProcessName Description The CallManager Server process identifier based on the MIB value hrswrunName Captured in Discovery Formulas CCM_Server_ Process Used in CME Formulas None Used in Reports None Used in Grouping Rules None Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 143 Chapter 4 Element and Sub Element Properties VoIPCallMgrSerialOrDsp Description Indicates a voice device Captured in Discovery Formulas None Used in CME Formulas None Used in Reports None Used in Grouping Rules NOC Reporting Sub Element Collect 144 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 4 Element and Sub Element Properties VoIPCallM grServerDescr Description The CallManager Server description based on the
256. ot perform any calculations but merely serve as pointers to the actual statistics residing in the database There are many formats associated with Bulk input files for example CSV X ML and binary Typically a technology pack provides a Bulk Adaptor D esign File implemented as a JavaScript file that defines the format or formats of the Bulk input files for which it is responsible for processing This Bulk Adaptor D esign File processes both inventory and statistics from the same Bulk input file More specifically this Bulk A daptor D esign File provides a function that creates the Bulk collection formula names Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 175 Chapter 7 Collection Formulas Data Collection This technology pack uses both SNMP collection and bulk collection to gather data about Cisco IP Telephony devices and services With SNMP collection data is gathered from objects in standard and vendor specific MIBs e With bulk collection the Netcool Proviso Bulk Collector gathers input files that contain non SN MP data generated by Cisco IP Telephony devices This data is processed by the technology pack s Bulk Adaptor Design File CCMA daptorjs Formulas and Metrics After the network data is collected Netcool Proviso processes the data and generates the metrics that are stored in the D ataMart database and used in D ataView reports T his processing is performed by the formula
257. ovides a numeric measure of the quality of human speech at the destination end of the circuit There is no algorithm for MOS calculations This is a subjective metric based on the end user s judgment of call quality The scheme uses subjective scores that are mathematically averaged to obtain a quantitative indicator of the performance To determine MOS a number of listeners rate the quality of test sentences read aloud over the communications circuit by male and female speakers Listeners give each sentence a rating as follows 1 bad e 2 poor 3 fair e 4 good 5 excellent The MOS is the arithmetic mean of all the individual scores It can range from 1 worst to 5 best In our context our MO S calculation is based on the consolidation of Jitter latency and packets lost which give a good overview of the real MOS value Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER 280 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W ClusterNbPacketsLost Chapter 7 Collection Formulas Type Import Description Total number of packets that the sub element loses during a call This metric comes from the CMR table It is set once the call is established This metric is only available for IP phones Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Spe
258. parameter specifies the path to the directory where the generated Bulk input files should be stored Do not enter any subdirectories and the actual wildcards used to specify the Bulk input files to be acquired Any subdirectories and wildcards are automatically specified in the ur1 related parameters An example of an input directory specification is opt uba CUCM Perfmon metrics are accessed through SOAP requests Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 477 Appendix B UBA Parameters Reference 443 Topology Editor VOIP_CISCO_IPT_PERFMON INPUT_FTP_PASSWORD Description FTP or SFTP password for Bulk input files used for collecting Perfmon metrics in CUCM environments Component UBA Value Default No default value Attribute Writable Location Properties tab Detail The InpuT_FTP_PASSWORD parameter specifies the password that the server administrator assigned using the ftp or sftp utility to the FTP or SFTP user The FTP or SFTP user specifies this password to gain access to the server on which the Bulk input files reside Likewise the UBA uses this same password to gain access to the server on which the Bulk input files reside 478 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Appendix B UBA Parameters Reference 443 Topology Editor VOIP_CISCO_IPT_PERFMON INPUT_FTP_USERNAME Description FTP or SFTP username for Bulk input file
259. plate file which you added to the dc cfg file in a previous step Within the configured file retrieval interval typically five minutes the UBA application retrieves the Bulk input file and copies it to the following directory DATA CHANNEL HOME uBa lt channel gt lt collector gt lt instance gt do where Variable DATA CHANNEL HOME Meaning Is opt datachannel1 by default lt channd gt Specifies the channel number for example 1 you specified when configuring this D ataChannel lt oollector gt Specifies the collector number for example 100 you specified when configuring this UBA Bulk Collector lt instance gt 443 only Specifies the string for the INSTANCES parameter in the pack s XSD file Typically this string represents the name of the pack and is read only You can view the string specified for INSTANCES using the Topology Editor lt instance gt pre 443 only Specifies the string for the INSTANCES parameter in the pack s template file You were instructed to copy this parameter to the dc cfg file in a previous step The UBA application then processes the Bulk input file according to the instructions in the Bulk Adaptor Design File Note T he first time that the UBA processes a Bulk input file it passes a metric to the CME TheCME rejects this metricasa BA D_ METRIC because the metric does not have an assodated grouped sub element prior to the
260. plication to preserve the Bulk input files after it acquires them 482 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Appendix B UBA Parameters Reference 443 Topology Editor VOIP_CISCO_IPT_PERFMON PERFMON URI Description CUCM Perfmon Bulk input files location Component UBA Value Default No default value Attribute Read only Location Properties tab Detail The DataChannel applications that handle inventory and metrics must be directed to the location of the Bulk input files generated by the devices associated with the technology on which the application operates The PERFMON URI parameter specifies the location in Universal Resource Identifier URI format for the specified DataChannel applications to retrieve Bulk input files for CDR data E specifies whether the UBA application should delete these A related parameter PERFMON DELETEONACQUIRI Bulk input files after it acquires them Netcool Proviso Cisco IP Telephony Technology Pack User s Guid e Version 4 3 W 483 Appendix B UBA Parameters Reference 443 Topology Editor 484 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Appendix C Template File Reference You should be reading this appendix after you have opened the voip_cisco_ipt_sample_dc cfg template file for editing as instructed to do so in Appendix A C onfiguration Note The cross refer
261. pliers of those products All statements regarding IBM s future direction or intent are subject to change or withdrawal without notice and represent goals and objectives only This information is for planning purposes only The information herein is subject to change before the products described become available This information contains examples of data and reports used in daily business operations To illustrate them as completely as possible the examples include the names of individuals companies brands and products All of these names are fictitious and any similarity to the names and addresses used by an actual business enterprise is entirely coincidental COPYRIGHT LICENSE This information contains sample application programs in source language which illustrate programming Trademarks AIX DB2 developerWorks eServer i5 OS IBM the IBM logo IBMLink iSeries Lotus Netcool Netcool Proviso OMEGAMON Passport Advantage pSeries Rational Redbooks O S 390 O S 400 Tivol the Tivoli logo Tivoli Enterprise Console WebSphere and zSeries are trademarks or registered trademarks of International Business Machines Corporation in the United States other countries or both Intel is a registered trademark of Intel Corporation or its subsidiaries in the United States other countries or both Linux is a trademark of Linus Torvalds in the United States other count
262. ption The duration of a toll bypass call in seconds Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CDR Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 415 Chapter 7 Collection Formulas TollBypassCall Type Import Description Identifies a call where the caller is an internal extension managed by the CallManager and where the callee can be an internal extension or any external PSTN number with one or more of the following criteria e Outbound call e Off net call The call is going through a PSTN G ateway and the caller site and PSTN G ateway site are different An intersite legacy PBX call can be also a toll bypass call if the PSTN G ateway site is different from the caller site Toll bypass calls can save money on long distance or international calls by using a remote PSTN G ateway with local fees For example A caller in Boston makes a call to an external PSTN number in London Because there is an IP VPN between the Boston office and the London office with a PSTN G ateway in London the call goes through the IP network until the London office s PSTN G ateway Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CDR 416 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Co
263. r Path AP gt Specific gt Bulk gt VOIP gt Cisco gt Perfmon 402 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas SIPCallsInProgress Type Import Description Total number of SIP calls being established at the time of sampling Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt Perfmon Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 403 Chapter 7 Collection Formulas SNMP Availability percent avg last hour Type SNMP collection Description The average of SNMP availability percentages over the last hour for CallManager devices Syntax Stat Targets H1 SNMP Availability last hour Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt CCM Server gt Device 404 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas SNMP Availability percent avg last hour Type SNMP collection Description The average of SNMP availability percentages over the last hour for PSTN G ateway devices Syntax Stat Targets Hl SNMP Availability last hour Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt PSTN Gateway gt De
264. r a single resource among different metrics Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 1 Introduction NOTES Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 5 Chapter 1 Introduction 6 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports This chapter discusses the following topics Topic Page Overview 7 Reporter Sets 7 Reports 9 Overview The Cisco IP Telephony Technology Pack supplies a set of reports suitable for displaying information about the devices and activity associated with the Cisco IP Telephony environment Reports contain metrics that are generated by the formulas that this technology pack provides Metric names are the same as the names of the formulas that generate them For information about a metric that is listed for a particular report see the description of the associated formula in the collection formula chapter of this guide This chapter includes information to help you navigate to a particular report on the D ataView portal T his navigation path is the same as the path where the report has been deployed through the D ataMart Resource Editor Note however that some reports are not explicitly deployed on the portal navigation path You can display such a report by drilling down to it from other reports For information about unders
265. r busy Cause code 17 Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CDR Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 207 Chapter 7 Collection Formulas CCM CPU Utilization percent avg last 5 mn Type SNMP collection Description The average percentage of time over the last five minutes that this processor was not idle Syntax hrProcessorLoad 1 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt CCM Server gt Device MIB rfcl1514 HO STRESO URCES 208 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas CCM Media Device Registration Availability percent Type SNMP collection Description The availability percentage that the media devices can register with a CCM server Syntax Def DefaultNoRespResult 0 Dim I1 AS Integer Default NAME MediaDevice 100 abs delta sysUpTime 0 1 distrib ccmMediaDeviceStatus I1 1 1 2 1 3 1 4 1 2 delta sysUpTime 0 2 abs delta distrib ccmMediaDeviceStatus I1 1 1 2 1 3 1 4 1 2 delta sysUpTime 0 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt CCM Server gt Device MIB CISCO
266. rence pages parameter names in the descriptions are typically referenced as lt schema gt lt paramder name gt or simply lt parameter name gt The descriptions do not reference the lt instance gt part of the parameter name Description A short description that identifies the purpose of the parameter e Component The D ataChannel application component to which the parameter applies The value specified for this parameter controls the behavior of this D ataChannel application This section can contain the following values BLB Specifies the D ataChannel BLB Bulk Load Balancer application IF Specifies the D ataChannel Inventory File IF application Examples of IF applications include SAMIF Specifies the IF application for the Alcatel 5620 SAM Technology Pack QCIF Specifies the IF application for the Alcatel 5620 NM Technology Pack UBA Specifies the D ataChannel UBA Universal Bulk Adaptor application Most UBA technology packs operate with only the UBA application e Value Specifies the following information Default Identifies the default value if one is specified for the parameter Attribute Specifies whether the parameter is writable Location Specifies the location of the parameter in the Topology Editor Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 457 Appendix B UBA Parameters Reference 443 Topology Editor e De
267. ries or both Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States other countries or both amp Java and all Java based trademarks and logos are Java trademarks or registered coma trademarks of Sun Microsystems Inc in the United States other countries or both UNIX is a registered trademark of The O pen G roup in the United States and other countries techniques on various operating systems You may copy modify and distribute these sample programs in any form without payment to IBM for the purposes of developing using marketing or distributing application programs conforming to the application programming interface for the operating system for which the sample programs are written These examples have not been thoroughly tested under all conditions IBM therefore cannot guarantee or imply reliability serviceability or function of these programs You may copy modify and distribute these sample programs in any form without payment to IBM for the purposes of developing using marketing or distributing application programs conforming to IBM s application programming interfaces If you are viewing this information in softcopy form the photographs and color illustrations might not appear Other company product and service names may be trademarks or service marks of others Copyright International Business Machines Corporation 2008 All rights reserved US
268. ription Identifies a call where both the caller and callee are internal extensions from the same site or different sites with the following criteria e Outbound call e Internal call e Intersite or intrasite IP call e No PSTN Gateway is involved in the voice path e The call is a pure IP to IP call Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CDR 368 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas Outbound Loss percent Type Generic Description Out of all outbound traffic to be sent by this entity the percentage of PD Us that either e Contained defects that prevented them from being transferable e Were discarded even though no errors were detected that is due to congestion or resource limitations Alias For No formulas are mapped to this alias Formula Editor Path AP gt Generic gt Universal gt O ther Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 369 Chapter 7 Collection Formulas Percentage of Company Calls percent CME Bulk VOIP Cisco Type CME Description Ratio between company calls and the total number of calls For a definition of company calls see cluster Total Number of Company Calls Nb Syntax isCaller isCallee 0 ifTrue nil 100 IntrasiteIPCalls Inters
269. rmula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER 294 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas cS Type Import Description The number of seconds of concealment during a call Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CMR Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 295 Chapter 7 Collection Formulas DropCall Type Import Description Identifies a call successfully established but that has been dropped accidentally during the communication between the two parties Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CDR 296 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas DSP Card Availability percent Type SNMP collection Description DSP card availability percentage Syntax Def DefaultNoRespResult 0 Dim I1 AS Integer Default NAME Interface 100 abs delta sysUpTime 0 1 distrib cdspCardState 1I1 1 1 4 1 5 1 2 delta sysUpTime 0 2 abs delta distrib cdspCardState I1 1 1 ely 3 1 as 1 5 1 2 delta sysUpTime 0 Generic Database Alias None F
270. rmula Input Input ClusterD ropCalls Source ClusterD ropCall Formula Input ClusterT otalCalls Source ClusterT otalCall Formula Generic Database Alias None Formula Editor Path AP gt Specific gt CME gt VOIP gt Cisco 232 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas Cluster Percentage of Packet Lost percent Type CME Description The ratio between packets lost and the total number of packets sent and received Syntax 100 ClusterNbPacketsLost ClusterNbPacketsReceived ClusterNbPacketsSent Formula Input Input ClusterNbPacketsLost Source ClusterNbPacketsLost Formula Input ClusterN bPacketsReceived Source ClusterNbPacketsReceived Formula Input ClusterNbPacketsSent Source ClusterNbPacketsSent Formula Generic Database Alias None Formula Editor Path AP gt Specific gt CME gt VOIP gt Cisco Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 233 Chapter 7 Collection Formulas Cluster Percentage of Successful Calls percent Type CME Description The ratio between successful calls and the total number of calls Syntax 100 ClusterSuccessfulCall ClusterSuccessfulCall ClusterUnsuccessfulCall Formula Input Input ClusterSuccessfulCall Source ClusterSuccessfulCall Formula Input ClusterUnsuccessfulCall Source C
271. rofiles use the following name syntax bulk_N Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 453 Appendix A Configuration where Syntax Item Meaning bulk_ Identifies this as a Bulk inventory profile fora UBA technology pack N Specifies the collector number for example 100 the user specified when configuring this UBA Bulk Collector You must use the Inventory Tool to run a Bulk inventory profile To run this technology pack s Bulk inventory profile perform the following steps 16 a In the command window where you loaded the D ataMart environment change your working directory to SPVMHOME bin opt datamart bin by default on the D ataMart server 16 b Invoke the D ataMart G UI by entering the following command and pressing Enter pvm 16 c Click Inventory Tool in the Resource tab The Inventory Tool window appears This window displays a list of the existing inventory profiles on the Configuration tab The name of the inventory profile to run is bulk_N where N is the collector number configured for this pack 16 d On the Configuration tab click on the Bulk inventory profile for this technology pack and then select Run Profile from the Action menu The Live Information tab displays messages about the status of the profile See the N etcool Proviso D ataM art C onfiguration G uide for more information about running an inventory profile 16 e O ptional Every time
272. rom CCM and CUCM environments some configuration parameters must be set using the CCM System Administrator Configuration settings must be defined separately on every server in a cluster The following configuration service parameters control the generation of CDR records cdrEnabled Determines whether CDR records are generated D efault value false CdrLogCallsWithZ eroD urationF lag Enables logging of CDR records for calls that were never connected or which lasted less than one second This parameter must be enabled to allow data to be collected on short connections CallDiagnosticsE nabled Determines whether CMR records are generated Only IP phones and MGCP gateways support CMR records D efault value false MaxCdrRecords Controls the maximum number of CD Rs on the system When this limit is exceeded the oldest CD Rs are automatically removed once a day along with the related CMR records D efault value 1 5 million records The Netcool Proviso Cisco IP Telephony Technology Pack never deletes records IBM recommends retrieving CD Rs every hour or every four hours This polling interval permits the system administrator to decrease the maximum number of CD Rs on the CallManager and to improve performance 116 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 3 Devices and Services In addition the following enterprise parameters must be set LocalCDRPath A directory
273. rred to as Resource Summary Tables aggregate data across time for an individual sub element and define the statistics that are relevant for a measure of its network performance Group Summary Reports G STs sometimes referred to as Group Summary Tables aggregate data across both time and sub elements and define the statistics that are relevant for a measure of network performance for a group of resources Detail Charts D Cs display raw data for a metric that has been aggregated for an individual sub element over a particular period of time Dashboards display a series of abbreviated tables and charts that provide an overall summary of the metrics collected for the target network resource supported by the Technology Pack Timeseries charts present time series information where the x axis is time and the y axis is the data value TopN reports list the N highest values during a specified time range for a specific metric Resource Distribution charts often referred to as pie charts show the distribution of resources across specific ranges Typically a legend for the Resource Distribution chart appears in the report Resource Over Threshold Tables RTTs display a list of resources that have violated their threshold for a specific metric Typically users navigate to an RTT from a G roup Summary Table G ST using the threshold overflow cell navigation link Ratio charts show the relationship of a single metric among different resources o
274. rs calling voicemail directly rather than being forwarded This metric is the opposite of rorwardToVoiceMai Syntax VoiceMailCall ForwardCallToVoiceMail Formula Input Input ForwardCallT oVoiceMail Source ForwardToVoiceMail Formula Input VoiceMailCall Source VoiceMailCall Formula Generic Database Alias None Formula Editor Path AP gt Specific gt CME gt VOIP gt Cisco Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 419 Chapter 7 Collection Formulas UnsuccessfulCall Type Import Description Identifies a call that has not been successfully established In this case the call setup has been rejected and the communication between the two parties never started An unsuccessful call can be inbound outbound or any other type of call described in this chapter Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CDR 420 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas VoicemailCallDuration Type Import Description Duration of a call with the voicemail application in seconds Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CDR Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 421
275. rsion 4 3 W 27 Chapter 2 Supported Reports CDR Utilization Resource Description Resource summary chart showing the specific sub element utilization based on information collected through CDRs and CMRs Reporter Set Extension Tables and Charts Tables Resource Summary Table 1 of 1 implemented Charts Resource Distribution Chart 2 of 2 implemented Metrics Used in Report CallD uration NbPacketsLost NbPacketsReceived NbPacketsSent Percentage of Drop Calls percent CME Bulk VOIP Cisco Percentage of Successful Calls Nb CME Bulk VOIP Cisco Total Number of Calls Nb CME Bulk VO IP Cisco Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Cluster gt clusterld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Customer gt customerld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Site gt siteld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Media G ateways gt By Cluster gt clusterld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Media G ateways gt By Customer gt customerld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Media G ateways gt By Site gt siteld NOC Reporting gt VOIP
276. rt showing cluster company call distribution based on information collected through CDRs and CMRs Company calls are e Intrasite and intersite IP calls e Intrasite and intersite legacy PBX calls Reporter Set Cluster Tables and Charts Tables Resource Summary Table 1 of 1 implemented Charts Ratio Chart 2 of 2 implemented Metrics Used in Report Cluster Total Number of Company Calls Nb Cluster Total Number of Company IP Calls Nb Cluster Total Number of Company LegacyPBX Calls Nb Cluster Total Number of External Calls Nb ClusterT ollBypassCall Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Clusters gt clusterId NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Clusters gt CD Rclusterld Drills Down To Cluster IP vs Legacy D etail Chart Drilled Down From None 38 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports Cluster Quality Detail Chart Description Detail chart showing cluster quality based on information collected through Call D etail Records call signaling and Call Maintenance Records Reporter Set Cluster Tables and Charts Charts Resource Time Series Chart 7 of 8 implemented Metric Ratio Chart 2 of 2 implemented Metrics Used in Report ClusterD ropCall Clus
277. rts available in the target device Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt Perfmon 304 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas FXSPortsActive Type Import Description Total number of FXS ports currently in use in the target device Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt Perfmon Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 305 Chapter 7 Collection Formulas FXSPortsInService Type Import Description Total number of FXS ports available in the target device Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt Perfmon 306 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas Gatekeeper Buffer Utilization percent Type SNMP collection Description The percentage of a gatekeeper device s buffer space that is in use Syntax 100 bufferSmTotal 0 bufferMdTotal 0 bufferBgTotal 0 bufferLgTotal 0 bufferHgTo tal 0 bufferSmFree 0 bufferMdFree 0 bufferBgFree 0 bufferLgFree 0t tbufferHgFree 0 b ufferSmTotal 0 bufferMdTotal 0 tbufferBgTotal 0 bufferLgTotal 0 buf
278. ry and metrics perform the correct operation for a specific technology pack The value of rnstances is one of the following VOIP_CISco_1pT with CCM or CUCM metrics VOIP_CISCO_IPT_PERFMON With CUCM Perfmon metrics This is a read only parameter whose value you cannot change Typically the value for 1nstances is a string that represents the name of the technology pack Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 461 Appendix B UBA Parameters Reference 443 Topology Editor VOIP_CISCO_IPT CCMINPUT DELETEONACQUIRE Description Deletes CCM Bulk input files after acquisition Component UBA Value Default false Attribute Writable Location Advanced Properties tab Detail The CCMINPUT DELETEONACQUIRE parameter specifies whether the Bulk input files should be preserved after the UBA acquires them A related parameter ccminpuT uRI specifies the location of the Bulk input files Set this parameter to the value true to instruct this UBA application to delete the CCM Bulk input files after it acquires them Otherwise set this parameter to false to instruct this UBA application to preserve the Bulk input files after it acquires them 462 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Appendix B UBA Parameters Reference 443 Topology Editor VOIP_CISCO_IPT CCMINPUT URI Description CCM Bulk input files location Compon
279. s avg last hour SNMP Response Time ms avg last hour Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt Infrastructure gt Gatekeeper gt Device Drills Down To Gatekeeper Availability Resource D etail Chart Drilled Down From None 52 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports Gatekeeper Device Quality Resource Detail Chart Description Detail chart based on gatekeeper device CPU utilization and network errors Reporter Set Device Tables and Charts Charts Resource Time Series Chart 6 of 8 implemented Metric Ratio Chart 2 of 2 implemented Metrics Used in Report Gatekeeper Buffer Utilization percent Gatekeeper Call Setup Q uality percent Gatekeeper CPU Utilization percent avg last 5 mn Gatekeeper Packet Errors Nb Gatekeeper Total Number of Admission Rejects Nb Gatekeeper T otal Number of Admission Requests Nb Gatekeeper T otal Number of Concurrent Calls Nb G auge Gatekeeper T otal Number of Location Rejects Nb Gatekeeper Total Number of Location Requests Nb Gatekeeper Total Packets Nb Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt Infrastructure gt Gatekeeper gt Device Drills Down To None Drilled Down From Gatekeeper D evice Quality Resource Netco
280. s graphs and charts This chapter provides an overview of how Technology Packs work with Netcool Proviso to collect process load and report data from a network environment How is the Data Collected Inventory After a Netcool Proviso Technology Pack has been installed an inventory process must be run so that the Technology Pack s target network resources can be identified and modeled within Netcool Proviso as sub elements Sub elements must be created before data from any network resource can be collected processed and stored in the database How sub elements are discovered depends on whether the target resources are SNMP resources or non SNMP resources For SNMP network resources a Technology Pack provides a discovery formula D iscovery formulas are used to evaluate network resources determine which resources become sub elements and set values for items defined as properties in the formula Once all the sub elements have been discovered and created in the database the inventory process organizes the sub elements according to the grouping rules provided by a Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 1 Chapter 1 Introduction Technology Pack The grouping rules use the properties and values defined within inventory formulas or adaptor design files to filter the sub elements into their appropriate collection or reporting groups e Fornon SNMP network resources a Technology P
281. s described in this chapter A metric has the same name as the formula that generates it Metrics are categorized according to the type of process used to calculate the metric as follows e SNMP Data collected from MIB objects and processed by formulas included with this technology pack Formulas that generate SNMP metrics are listed in this chapter in the Syntax section of the reference pages Import Data collected from bulk input files generated by a Cisco IP Telephony device and processed by the Bulk A daptor D esign File In some cases the design file maps a bulk metric to a single statistic in an input file In other cases the design file generates a bulk metric value through a calculation involving multiple input file statistics e Generic A metric whose database location is mapped to multiple formulas T his allows the formulas to store the metrics they generate against a single database ID allowing the metrics to appear in a single DataView report e CME Metrics that are produced by calculations that the Netcool Proviso Complex Metric Engine CME performs using other metrics and sub element properties as inputs Note G emeicand CME formulas may not be induded in this technology pack Metrics may appear in D ataView reports as raw data or they may be further processed by the Complex Metric Engine for example to produce data aggregations over time To learn where the metrics generated by the formulas in this
282. s used for collecting Perfmon metrics in CUCM environments Component UBA Value Default No default value Attribute Writable Location Properties tab Detail The INPUT_FTP_USERNAME parameter specifies the username that the server administrator assigned using the ftp or sftp utility to the FTP or SFTP user The FTP or SFTP user specifies this username to gain access to the server on which the Bulk input files reside Likewise the UBA uses this same username to gain access to the server on which the Bulk input files reside Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 479 Appendix B UBA Parameters Reference 443 Topology Editor VOIP_CISCO_IPT_PERFMON INPUT_HOST Description Hostname for Bulk input files containing Perfmon metrics in CUCM environments Component UBA Value Default No default value Attribute Writable Location Properties tab Detail The rnput_Host parameter specifies the hostname of the server on which the Bulk input files reside These are the files that the UBA parses 480 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Appendix B UBA Parameters Reference 443 Topology Editor VOIP_CISCO_IPT_PERFMON INPUT_USE_ SECURE FTP Description Acquire CUCM Perfmon Bulk input files using secure FTP Component UBA Value Default false Attribute Writable Location Properties tab Detail The INPUT_U
283. sco gt IP Telephony Call D etail Record gt Extensions gt By Customer gt customerld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Site gt siteld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Media G ateways gt By Cluster gt clusterld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Media G ateways gt By Customer gt customerld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Media G ateways gt By Site gt siteld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Paths gt By Cluster gt clusterld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Paths gt By Customer gt customerld 24 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports NOC Reporting gt VOIP gt Cisco gt IP Telephony Call Detail Record gt Extensions gt By Cluster gt CD Rclusterld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Customer gt CD Rcustomerld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Extensions gt By Site gt CD Rsiteld NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Media G ateways gt By Cluster gt CD Rclusterid
284. sco CCM _ Server FileSystem Sub element name E lementN ame lt InstanceN ame gt Naming i Structure Instance name FileSys lt hrStorageIndex gt Label File System VoIPCallMgrFileSystemName FileSys Properties VoIPCallMgrClusterId VoIPCallMgrFileSystemName Comments None CallManager Server Interface Collection Type SNMP Sub element name E lementN ame lt InstanoeN ame gt Naming Instance name If lt ifAdminStatus gt Structure Label UNSPECIFIED If Properties VoIPCallMgrClusterId VoIPCallMgrCustomerId Comments None Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 155 Chapter 5 Defined Resources CallManager Server Process Collection Type SNMP Family VOIP Cisco CCM _ Server Process Sub element name E lementN ame lt InstanceN ame gt Namin g Instance name Process lt P rocess gt Structure Label Process lt hrSWRunN ame gt Process Properties VoIPCallMgrClusterId VoIPCallMgrProcessName Comments None CallManager Server SQL Database Collection Type SNMP Family VOIP Cisco CCM_Server SqlD atabase Sub element name E lanentN ame lt InstanceN ame gt Naming Instance name SqlD b lt SqlDb gt Structure Label SqlD atabase lt mssqD bInfoD bN ame gt SqlDb Properties VoIPCallMgrClusterId VoIPCallMgrSqlDbName Comments None Cluster Collection Type Bulk Family VOIP_
285. se Attribute Writable Location Properties tab Detail The INPUT_USE_SECURE_FTP parameter specifies whether FTP File Transfer Protocol or SFTP secure FTP is used To use FTP specify the value false Otherwise to use SFTP specify the value true The default value iS false To use the sftp command you must have an SSH client installed on the servers where the Bulk input files reside and where the D ataChannel is running Typically an SSH client is installed by default on most Unix systems For more information see your operating system documentation or the sftp manpage Note You cannot do the following e Use an FTP client to connect to an SFTP server e Connect to an FTP server with a client that supports only SFTP 474 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Appendix B UBA Parameters Reference 443 Topology Editor VOIP_CISCO_IPT INPUT_USE_SECURE_FTP Description Acquire CCM or CUCM Bulk input files using secure FTP Component UBA Value Default false Attribute Writable Location Properties tab Detail The INPUT_USE_SECURE_FTP parameter specifies whether FTP File Transfer Protocol or SFTP secure FTP is used To use FTP specify the value false Otherwise to use SFTP specify the value true The default value iS false To use the sftp command you must have an SSH client installed on the servers where the Bulk input files reside and where the D ataCh
286. se copy modify and distribute this software and its documentation for any purpose and without fee is hereby granted provided that the above copyright notice appears in all copies and that both that copyright notice and this permission notice appear in supporting documentation and that the name of CMU and The Regents of the University of California not be used in advertising or publicity pertaining to distribution of the software without specific written permission CMU AND THE REGENTS OFTHE UNIVERSITY OF CALIFORNIA DISCLAIM ALL WARRANTIES WITH REGARD TO THIS SOFTWARE INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS IN NO EVENT SHALL CMU OR THE REGENTS OF THE UNIVERSITY OF CALIFORNIA BE LIABLE FOR ANY SPECIAL INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM THE LOSS OF USE DATA OR PROFITS WHETHER IN AN ACTION OF CONTRACT NEGLIGENCE OR OTHER TORTIOUS ACTION ARISING OUT OF ORIN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE Part 2 Networks Associates Technology Inc copyright notice BSD Copyright 2001 Networks Associates Technology Inc All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met e Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer e Redistributions in binary form must reproduce the above copyri
287. se Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER 268 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas ClusterInternalCall Type Import Description An internal call is a call between two internal extensions managed by one or more CallManager clusters where the caller and callee extensions are short internal numbers An Internal call can be any of the following An outbound or inbound call A call between two IP phones from the same site A call between two IP phones from different sites A call between one IP phone and one legacy phone from the same site A call between one IP phone and one legacy phone from different sites An intrasite or intersite legacy PBX call An on net call pure IP network transit An off net call IP to PSTN G ateway An internal call can never be A call between an internal extension and any external PSTN number Ranges of internal extensions are defined through addzxtensionRange methods in the ccmconfig js file Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 269 Chapter 7 Collection Formulas ClusterInternationalCall Type Import Description Identifies a call where the caller is an in
288. sed through ODBC to aSQL database CUCM metrics are accessed through SOAP requests Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 469 Appendix B UBA Parameters Reference 443 Topology Editor VOIP_CISCO_IPT INPUT_FTP_PASSWORD Description FTP or SFTP password for Bulk input files used in CCM or CUCM environments Component UBA Value Default No default value Attribute Writable Location Properties tab Detail The InpuT_FTP_PASSWORD parameter specifies the password that the server administrator assigned using the ftp or sftp utility to the FTP or SFTP user The FTP or SFTP user specifies this password to gain access to the server on which the Bulk input files reside Likewise the UBA uses this same password to gain access to the server on which the Bulk input files reside 470 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Appendix B UBA Parameters Reference 443 Topology Editor VOIP_CISCO_IPT INPUT_FTP_USERNAME Description FTP or SFTP username for Bulk input files used in CCM or CUCM environments Component UBA Value Default No default value Attribute Writable Location Properties tab Detail The INPUT_FTP_USERNAME parameter specifies the username that the server administrator assigned using the ftp or sftp utility to the FTP or SFTP user The FTP or SFTP user specifies this username to gain access to the server on wh
289. sion G ateway Path Used with bulk data Captured in Discovery Formulas None Used in CME Formulas None Used in Reports CDR Quality D etail Chart CDR Utilization Resource K Factor D etail Chart Used in Grouping Rules None 124 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 4 Element and Sub Element Properties clusterld Description This property has been replaced by cprclusterid Captured in Discovery Formulas None Used in CME Formulas None Used in Reports None Used in Grouping Rules NOC Reporting Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 125 Chapter 4 Element and Sub Element Properties customerld Description This property has been replaced by cbRcustomerTd Captured in Discovery Formulas None Used in CME Formulas None Used in Reports None Used in Grouping Rules NOC Reporting 126 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 4 Element and Sub Element Properties Element NAME Description The name of a Cisco IP element Captured in Discovery Formulas None Used in CME Formulas None Used in Reports None Used in Grouping Rules NOC Reporting Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 127 Chapter 4 Element and Sub Element Properties Element
290. site of an external call see cluster Total Number of External Calls Nb Any call with a caller and callee that is part of the internal dial plan is a company call for example e An intrasite IP call e An intersite IP call e An intrasite legacy PBX call e An intersite legacy PBX call Syntax ClusterIntrasiteIPCalls ClusterIntersiteIPCalls ClusterIntrasiteLegacyPBxXCalls ClusterIntersiteLegacyPBxCalls Formula Input Input ClusterIntersitelPCalls Source ClusterIntersitel PCall Formula Input ClusterIntersiteLegacyPBX Calls Source ClusterIntersiteLegacyP BX Call Formula Input ClusterIntrasiteIPCalls Source ClusterIntrasitelPCall Formula Input ClusterIntrasiteLegacyPBX Calls Source ClusterIntrasiteLegacyP BX Call Formula Generic Database Alias None Formula Editor Path AP gt Specific gt CME gt VOIP gt Cisco Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 237 Chapter 7 Collection Formulas Cluster Total Number of Company IP Calls Nb Type CME Description The total number of intrasite and intersite IP calls Syntax ClusterIntrasiteIPCalls ClusterIntersiteIPCalls Formula Input Input ClusterIntersitelPCalls Source ClusterIntersitelPCall Formula Input ClusterIntrasiteIPCalls Source ClusterIntrasitelPCall Formula Generic Database Alias None Formula Editor Path AP gt Specific gt CME gt VOIP
291. source E ditor Drills Down To None Drilled Down From Perfmon MOH Resource Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 73 Chapter 2 Supported Reports Perfmon MOH Group Description Group summary report for Perfmon Music on Hold MOH counter metrics Reporter Set Perfmon Tables and Charts Tables Group Summary Table 1 of 2 implemented Charts Resource Distribution Chart 0 of 2 implemented Metrics Used in Report MO HMulticastResourceA ctive MO HMulticastResourceA vailable MO HTotalMulticastResources MO HTotalUnicastResources MO HUnicastResourceA ctive MO HUnicastResourceA vailable Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt Infrastructure gt CCM Server gt Perfmon gt By Cluster NOC Reporting gt VOIP gt Cisco gt Infrastructure gt CCM Server gt Perfmon gt By Site Drills Down To CDR Quality Resource Perfmon Active Calls Resource Perfmon MO H Resource Drilled Down From None 74 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports Perfmon MOH Resource Description Resource summary report for Perfmon Music on Hold MOH counter metrics Reporter Set Perfmon Tables and Charts Tables Resource Summary Table 1 of 1 implemented Charts Resource Distribution Chart 0 of 2 implemented Metrics Use
292. sterld NOC Reporting gt VOIP gt Cisco gt Infrastructure gt CCM Server gt Perfmon gt By Site gt siteld NOC Reporting gt VOIP gt Cisco gt Infrastructure gt CCM Server gt Perfmon gt By Cluster gt CD Rclusterld NOC Reporting gt VOIP gt Cisco gt Infrastructure gt CCM Server gt Perfmon gt By Site gt CD Rsiteld Drills Down To CDR Quality D etail Chart Perfmon Active Calls D etail Chart Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 71 Chapter 2 Supported Reports Drilled Down From Perfmon Active Calls Group Perfmon MOH Group Perfmon PSTN Group Perfmon Security G roup 72 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports Perfmon MOH Detail Chart Description Detail report for Perfmon Music on Hold MOH counter metrics Reporter Set Perfmon Tables and Charts Charts Resource Time Series Chart 6 of 9 implemented Metrics Used in Report MO HMulticastResourceA ctive MO HMulticastResourceA vailable MO HT otalMulticastResources MO HT otalUnicastResources MO HUnicastResourceA ctive MO HUnicastResourceA vailable Navigation Path This report is not deployed on the portal navigation path during the initial configuration of the technology pack To display this report drill down to it from another report or deploy it with the D ataMart Re
293. t Perfmon Active Calls Group Perfmon Active Calls Resource Perfmon MOH Detail Chart Perfmon MOH Group Perfmon MOH Resource Perfmon PSTN Detail Chart Perfmon PSTN Group Perfmon PSTN Resource Perfmon Security D etail Chart Perfmon Security G roup Perfmon Security Resource PSTN Gateway Availability Resource PSTN Gateway Availability Resource D etail Chart PSTN Gateway Device D SO Usage D etail Chart PSTN Gateway D evice Quality Resource PSTN Gateway D evice Q uality Resource D etail Chart PSTN Gateway D SP Card Resource PSTN Gateway D SP Card Resource D etail Chart PSTN Gateway E1 T1 Availability Resource D etail Chart PSTN Gateway E1 T1 Interface Utilization Resource PSTN Gateway E1 T1 Interface Utilization Resource D etail Chart 10 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports PSTN Gateway E1 T1Availability Resource Top 10 CDR Call Completion Top 10 CDR Call Duration Top 10 CDR K Factor Top 10 CDR Number of Calls Top 10 CDR Number of Errors Top 10 Cluster Call Completion Top 10 Cluster Number of Calls Top 10 Cluster Number of Errors Top 10 E1 T1 Utilization Resource The reports in this technology pack are described on the following pages Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 11 Chapter 2
294. t Specific gt SNMP gt VOIP gt Cisco gt PSTN Gateway gt 6500 D S0 Channel MIB 1fc2233 IF MIB rfc1213 MIB II 376 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas PSTN Gateway Active DSO Channels Nb Type Generic Description The total number of active D SO channels for all of the enabled PRIs in a PSTN device Alias For PSTN Gateway Active D SO Channels Nb G auge PSTN Gateway Active D SO Channels Nb G auge PSTN Gateway Total Active D S0 Channels Nb G auge Formula Editor Path AP gt Generic gt VOIP gt Cisco gt PSTN Gateway Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 377 Chapter 7 Collection Formulas PSTN Gateway Call Setup Quality percent Successful Total Type Generic Description Percentage of successful call setups fora PSTN gateway device Alias For PSTN Gateway Call Setup Q uality percent successful Total PSTN Gateway Call Setup Quality percent successful unsuccessful Formula Editor Path AP gt Generic gt VOIP gt Cisco gt PSTN Gateway 378 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas PSTN Gateway Call Setup Quality percent successful Total Type SNMP collection Description The percentage of successful call setups for a PSTN gateway devi
295. t amp environment lt dataSourceName gt For example UBA 2 215 SANFRANCISCO CCMINPUT URI sqldb odbc threaded username sa amp password netcool amp environment SANFRANCISCO Note TheU RIs you spedfy in the dc cfg file must match the UR Is of each CCM Publisher data source defined in the odbc ini file 486 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Notes Appendix C Template File Reference Use the following guidelines to determine if you have the correct value for the UBA lt channd_number gt lt collecor_number gt DB_USERNAME parameter in the dc cfg file The UBA technology pack requires the D ataChannel UBA application to process metrics only In this scenario the UBA technology pack provides a metrics schema in its design file In this case bB_USERNAME must be set to PV_COLL The UBA technology pack requires the D ataChannel UBA application to process both inventory and metrics In this scenario the UBA technology pack provides metrics and inventory schemas in its design file In this case DB_USERNAME must be set to Pv_GUI For the Cisco IP Telephony Technology Pack pB_USERNAME should be set to Pv_GuUI Examples The following example shows the UBA parameter settings for the Cisco IP Telephony Technology Pack
296. t and D S1 Captured in Discovery Formulas None Used in CME Formulas None Used in Reports None Used in Grouping Rules NOC Reporting Sub Element Collect 120 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 4 Element and Sub Element Properties CDRclusterld Description The cluster identifier Used with bulk data Captured in Discovery Formulas None Used in CME Formulas None Used in Reports None Used in Grouping Rules NOC Reporting Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 121 Chapter 4 Element and Sub Element Properties CDRcustomerld Description The customer identifier Used with bulk data Captured in Discovery Formulas None Used in CME Formulas None Used in Reports None Used in Grouping Rules NOC Reporting 122 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 4 Element and Sub Element Properties CDRsiteld Description The site identifier Used with bulk data Captured in Discovery Formulas None Used in CME Formulas None Used in Reports None Used in Grouping Rules NOC Reporting Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 123 Chapter 4 Element and Sub Element Properties cdrType Description The type of Call Detail Record CDR for example Exten
297. ta ifInUnknownProtos I1 V2 OIDVAL distrib delta sysUpTime 0 default 1 sum delta ifOutDiscards I1 delta ifOutErrors I1 V1 SV2 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt Gatekeeper gt Device MIB rfc1213 MIB II 312 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Gatekeeper Total Number of Admission Rejects Nb Chapter 7 Collection Formulas Type SNMP collection Description Total number of admission rejections Syntax V1 OIDVAL distrib delta sysUpTime 0 default 1 delta cgkStatsAdmissionRejects 0 SV1 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt Gatekeeper gt Device MIB rfc1213 MIB II CISCO GATEKEEPER MIB my Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 313 Chapter 7 Collection Formulas Gatekeeper Total Number of Admission Requests Nb Type SNMP collection Description Total number of gatekeeper admission requests Syntax V1 OIDVAL distrib delta sysUpTime 0 default 1 delta cgkStatsAdmissionRequests 0 j SV1 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt Gatekeeper gt Device MIB CISCO GATEKEEPER MIB my rfc1213 MIB II 314 Netcool Proviso Cisco
298. tail Provides details about the parameter including possible values 458 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Appendix B UBA Parameters Reference 443 Topology Editor INSTANCES Description Group alias Component UBA Value Default VOIP CISCO_IPT PERFMON Attribute Read only Location Advanced Properties tab Detail The DataChannel supports multiple instances of technology packs running in a single channel component Therefore there must be a way to guarantee that the D ataChannel applications that handle inventory and metrics parse the correct design files and read the appropriate Bulk input files The instances parameter helps ensure that the D ataChannel applications that handle inventory and metrics perform the correct operation for a specific technology pack The value of rnstances is one of the following VOIP_CISco_1pT with CCM or CUCM metrics VOIP_CISCO_IPT_PERFMON With CUCM Perfmon metrics This is a read only parameter whose value you cannot change Typically the value for 1nstances is a string that represents the name of the technology pack Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 459 Appendix B UBA Parameters Reference 443 Topology Editor INSTANCES Description Group alias Component UBA Value Default VOIP_CISCO_IPT Attribute Read only Location Advanced Properties tab Detail
299. tanceN ame gt naming Instance name lt NULL gt Structure Label UNSPECIFIED Properties VoIPIPDeviceType Gammoants Optional H 323 component A gatekeeper can be registered to several clusters A gatekeeper can be a Cisco 2600 or 3600 Series 158 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 5 Defined Resources Gateway Collection Type Bulk Family VOIP_Cisco_CD R_Gateway Sub element name Gateway _E lementN ame _ lt gatewaylpA ddress gt Naming Structure Instance name Gateway_E lementN ame lt gatewaylpA ddress gt Label Gateway_E lementN ame _ lt gatewaylpA ddress gt cdrType Properties CDRclusterId p CDRcustomerId CDRsiteld IP telephony sub elements can be grouped according to family name and properties e Per customer A customer can have one or several clusters deployed in a network e Per cluster A cluster is the IP PBX itself Comments e Per site Physical location where gateways and extensions are deployed The gateway IP address appears in a CDR each time a call goes through it G ateways can then be managed as a sub element from the call accounting point of view This sub element is attached to the cluster element not to the SNMP PSTN gateway element A gateway can be a PSTN gateway ora legacy PBX gateway which is useful to connect a legacy PBX to the IP network Path Collection Type Bulk Family VOIP_Cisco_CDR_Path
300. tanding report types creating reports configuring reports viewing and working with reports and deploying reports see the N etcool Proviso D ataV iew User s G uide This Technology Pack User s G uide assumes an understanding of the report related topics discussed in the N etoool Proviso D ataV iew U se s G uide Reporter Sets Reporter Set Tree This technology pack provides the reporter sets listed below The list presents the reporter sets as they appear in the D ataView Navigator tree structure AP Cisco VOIP Pack Global Customer Reports Call Detail Record bamaee Cluster Extension EERST K Factor Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 7 Chapter 2 Supported Reports Infrastructure 4 Mabe CallManager Server skates PSTN Gateway sheen date OE aie Interface Stes Mae eases Device she wibrets Gatekeeper PETE rien Device sie ate h setae Interface P Perfmon 8 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 2 Supported Reports Reports This technology pack provides the following reports CCM Server Quality Resource CCM Server Q uality Resource D etail Chart CCM Sal Server G roup CCM Sal Server Resource CCM Sql Server Resource D etail Chart CDR Call Distribution D etail Chart CDR Call Distribution Group CDR Call Distribution Resource CDR Quality D etail Chart CDR Quality Group CDR Quality Resourc
301. ted Metrics Used in Report Cluster Number of Direct VoiceMail Calls Nb ClusterForwardT oV oiceMail ClusterT otalCall ClusterV oicemailCallD uration ClusterV oiceMailCall ClusterV oicemailPackets Navigation Path This report is not deployed on the portal navigation path during the initial configuration of the technology pack To display this report drill down to it from another report or deploy it with the D ataMart Resource E ditor Drills Down To None Drilled Down From Cluster VoiceMail Usage Resource Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 47 Chapter 2 Supported Reports Cluster VoiceMail Usage Resource Description Resource summary chart showing cluster voicemail utilization based on information collected through CD Rs and CMRs Reporter Set Cluster Tables and Charts Tables ResSummary 1 implemented Charts Ratio 1 implemented Metrics Used in Report Cluster Number of Direct VoiceMail Calls Nb ClusterForwardT oV oiceMail ClusterV oicemailC allD uration ClusterV oiceMailCall ClusterV oicemailPackets Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Clusters gt clusterId NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Clusters gt CD Rclusterld Drills Down To Cluster VoiceMail Usage D etail Chart
302. teger Default NAME Interface 100 abs delta sysUpTime 0 1 distrib ifOperStatus I11 1 1 2 1 3 1 2 delta sysUpTime 0 2 abs delta distrib ifOperStatus I1 1 1 2 1 3 1 2 delta sysUpTime 0 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt PSTN Gateway gt Interface MIB rfc1213 MIB II 330 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas Interface Availability percent Type SNMP collection Description Interface availability percentage for a Cisco gatekeeper Syntax Def DefaultNoRespResult 0 Dim I1 AS Integer Default NAME Interface 100 abs delta sysUpTime 0 1 distrib ifOperStatus I1 1 1 2 1 3 1 2 delta sysUpTime 0 2 abs delta distrib ifOperStatus 1I1 1 1 2 1 3 1 2 delta sysUpTime 0 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt Gatekeeper gt Interface MIB rfc1213 MIB II Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 331 Chapter 7 Collection Formulas Interface Bandwidth Utilization In percent Type SNMP collection Description Inbound bandwidth utilization percentage fora PSTN gateway interface Syntax Dim I1 AS Integer Default 100 8 delta if
303. ter 4 Element and Sub Element Properties VoIPCallMgrGatewayName Description The name that the CallManager assigns to the gateway Captured in Discovery Formulas CCM_Gateway_D evice Used in CME Formulas None Used in Reports None Used in Grouping Rules None 138 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 4 Element and Sub Element Properties VoIPCallMgrGatewayType Description The gateway type This value is based on the MIB object ccmgatewayType Captured in Discovery Formulas CCM_Gateway_D evice Used in CME Formulas None Used in Reports None Used in Grouping Rules None Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 139 Chapter 4 Element and Sub Element Properties VoIPCallM grM ediaDevicelpAddress Description The media device IP address based on the MIB value ccmmediaDeviceInetAddress Captured in Discovery Formulas CCM _Media Device Used in CME Formulas None Used in Reports None Used in Grouping Rules None 140 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 4 Element and Sub Element Properties VoIPCallMgrMediaDeviceName Description The media device name based on the MIB value ccmmediaDeviceDescription Captured in Discovery Formulas CCM _Media Device Used in CME Formulas None Used in Rep
304. terJitter ClusterMO S ClusterN bPacketsLost ClusterN bPacketsReceived ClusterN bPacketsSent ClusterSuccessfulCall ClusterUnsuccessfulCall MLOK_ Navigation Path This report is not deployed on the portal navigation path during the initial configuration of the technology pack To display this report drill down to it from another report or deploy it with the D ataMart Resource E ditor Drills Down To None Drilled Down From Cluster Q uality Resource Top 10 Cluster Call Completion Top 10 Cluster Number of Errors Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 39 Chapter 2 Supported Reports Cluster Quality Group Description Group summary chart showing cluster quality based on information collected through Call D etail Records call signaling and Call Maintenance Records Reporter Set Cluster Tables and Charts Tables Group Summary Table 1 of 2 implemented Charts Resource Distribution Chart 2 of 2 implemented Metrics Used in Report Cluster Percentage of D rop Calls percent Cluster Percentage of Packet Lost percent Cluster Percentage of Successful Calls percent ClusterJitter ClusterLatency ClusterMO S MLOK Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt IP Telephony Call D etail Record gt Clusters Drills Down To Cluster Q uality Resource Drilled Down From N
305. ternal extension and where the callee is an international external PSTN number according to the numbering plan NANP or other prefixes An international call can be any of the following call types e Outbound e Off net routed towards the PSTN Toll bypass if a remote PSTN G ateway is involved in the Voice path Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER 270 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas ClusterIntersitelPCall Type Import Description Identifies a specific internal call where the caller and callee are from different sites and are using a pure IP network transit path that is no PSTN G ateway is involved in the voice path Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 271 Chapter 7 Collection Formulas ClusterlntersiteLegacyPBXCall Type Import Description Identifies a specific internal call where the caller and callee are from different sites and where the voice path goes through a PSTN G ateway This type of call occurs between between either One IP phone and one legacy phone from two different sites according to their extension range number
306. ther programs including this one and ii the mutual use of the information which has been exchanged should contact IBM Corporation 2Z4A 101 11400 Burnet Road Austin TX 78758 USA Such information may be available subject to appropriate terms and conditions including in some cases payment of a fee The licensed program described in this document and all licensed material available for it are provided by IBM under terms of the IBM Customer Agreement IBM International Program License Agreement or any equivalent agreement between us Any performance data contained herein was determined in acontrolled environment Therefore the results obtained in other operating environments may vary significantly Some measurements may have been made on development level systems and there is no guarantee that these measurements will be the same on generally available systems Furthermore some measurement may have been estimated through extrapolation Actual results may vary Users of this document should verify the applicable data for their specific environment Information concerning non IBM products was obtained from the suppliers of those products their published announcements or other publicly available sources IBM has not tested those products and cannot confirm the accuracy of performance compatibility or any other claims related to non IBM products Questions on the capabilities of non IBM products should be addressed to the sup
307. time this meric is recorded T his is ex pected behavior TheC ME accepts metrics from the Bulk input files after the inventory is run 15 b Ensure that the UBA application can successfully read the Bulk input file you copied into the source input location by issuing a tail utility command similar to the following 452 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Appendix A Configuration tail f DATA CHANNEL HOME 1og proviso log grep UBA lt channel gt lt collector gt more The following table identifies the success messages you should look for Line breaks appear in the messages to make them more readable Success Message Meaning PERF_INPUT_PROCESSING Processed lt integer gt records in lt float gt Specifies a Bulk A daptor D esign File seconds lt float gt records minute lt int gt records completion message A Bulk Adaptor Design File successfully completes when an informational message similar to this one displays in the log file Success occurs when lt int gt records equals 0 METRIC_STREAM_INFO Completed writing metric output Specifies a metric creation success DATA CHANNEL HOME uUBA lt channel gt lt collector gt streaming message The UBA application state temp output lt time gt lt instance gt NRAW BOF wrote lt int gt successfully creates metrics when a metrics lt int gt bad resource IDs lt int gt bad formula names debug 2 message simil
308. tion Chart 2 of 2 implemented Metrics Used in Report PSTN Gateway ICMP Inbound Errors percent PSTN Gateway ICMP Outbound Errors percent SNMP Availability percent avg last hour SNMP Response Time ms avg last hour Navigation Path Navigation path on the D ataView portal NOC Reporting gt VOIP gt Cisco gt Infrastructure gt PSTN Gateway gt Device gt All NOC Reporting gt VOIP gt Cisco gt Infrastructure gt PSTN Gateway gt Device gt By Type Drills Down To PSTN Gateway Availability Resource D etail Chart Drilled Down From None Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 85 Chapter 2 Supported Reports PSTN Gateway Device DSO Usage Detail Chart Description Detail chart showing PSTN gateway D S0 usage and quality Reporter Set Device Tables and Charts Charts Resource Time Series Chart 6 of 8 implemented Metric Ratio Chart 2 of 2 implemented Metrics Used in Report PSTN Gateway Active D S0 Channels Nb PSTN Gateway Call Setup Q uality percent Successful Total PSTN Gateway Total Number of Calls Nb PSTN Gateway Total Number of Calls per mn Calls mn PSTN Gateway Total Number of Successful Calls Nb PSTN Gateway Total Number of Unsuccessful Calls Nb Navigation Path This report is not deployed on the portal navigation path during the initial configuration of the technology pack To display this report
309. to the shall the PV MHOME variableis set to the D ataM art home directory opt datamart by default T hese instructions assume that this variable has been set 440 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Appendix A Configuration 2 Copy technology specific files from the D ataMart server to the D ataChannel server Technology specific files are used to associate a UBA technology pack with a specific instance of the UBA Note W hileit is possible to install D ataM art and D ataC hannd on the same server in a typical installation these modules are installed on separate servers If this is the case use ftp to copy the technology specific files Otherwise if D ataM art and D ataC hannel are on the same server use the cp command to copy the files to the appropriate D ataC hanna directory To copy technology specific files to the D ataChannel server follow these steps 2 a Log in to the Netcool Proviso D ataChannel server by entering the username and password that you specified when installing and configuring a D ataChannel The default username and password are pvuser and Py respectively 2 b Change your working directory to the DATA CHANNEL HOME scripts directory by entering the following command replacing DATA CHANNEL HOME with the DataChannel home directory opt datachannel1 by default cd DATA CHANNEL HOME scripts 2 c Using the ftp utility in text mode log into the D ataMart s
310. tocol e Were discarded even though no errors were detected that is due to congestion policing or resource limitations e Were discarded because they were of an unknown or unsupported protocol Alias For No formulas are mapped to this alias Formula Editor Path AP gt Generic gt Universal gt O ther Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 327 Chapter 7 Collection Formulas Incoming Type Import Description Identifies a call where caller is not an internal extension An Incoming call is also An Inbound call e An off net call coming from the PSTN Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CDR 328 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Interface Availability percent Chapter 7 Collection Formulas Type Generic Description The percentage of time that this interface was in an operational state Alias For Availability percent Formula Editor Path AP gt Generic gt Universal gt Availability Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 329 Chapter 7 Collection Formulas Interface Availability percent Type SNMP collection Description Percentage of availability of a PSTN gateway interface Syntax Def DefaultNoRespResult 0 Dim Il AS In
311. ugh addextensionRange methods in the ccmconfig js file Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CDR 342 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas International Type Import Description Identifies a call where the caller is an internal extension and the callee is an international external PSTN number according to the numbering plan NANP or other prefixes An international call is also e An outbound call e An off net call routed towards the PSTN e A toll bypassCall if a remote PSTN G ateway is involved in the voice path Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CDR Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 343 Chapter 7 Collection Formulas IntersitelPCall Type Import Description Identifies a specific internal Call where caller and callee are from different sites and are using a pure IP network transit path that is no PSTN G ateway is involved in the voice Path Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CDR 344 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Colle
312. uide Version 4 3 W 249 Chapter 7 Collection Formulas ClusterCauseNetworkOutOfOrder Type Import Description Network out of order Cause code 38 Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER 250 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas ClusterCauseNoAnswerFromUser Type Import Description No answer from user Cause code 19 Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 251 Chapter 7 Collection Formulas ClusterCauseNoChannelAvailable Type Import Description No channel circuit available Cause code 34 Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER 252 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas ClusterCauseNoRouteToDestination Type Import Description No route to destination Cause code 3 Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CLUSTER Netcool Proviso Cisco IP Telephony Tec
313. umber of packets sent and received Syntax 100 NbPacketsLost NbPacketsReceived NbPacketsSent Formula Input Input NbPacketsLost Source NbPacketsLost Formula Input NbPacketsReceived Source NbPacketsReceived Formula Input NbPacketsSent Source NbPacketsSent Formula Generic Database Alias None Formula Editor Path AP gt Specific gt CME gt VOIP gt Cisco 372 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas Percentage of Successful Calls Nb CME Bulk VOIP Cisco Type CME Description Ratio between the number of successful calls and the total number of calls Syntax successfult unsuccessful 0 ifTrue nil 100 successful successfultunsuccessful Formula Input Input successful Source SuccessfulCall Formula Input unsuccessful Source UnsuccessfulCall Formula Generic Database Alias None Formula Editor Path AP gt Specific gt CME gt VOIP gt Cisco Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 373 Chapter 7 Collection Formulas Percentage of TollBypass Calls percent CM E Bulk VOIP Cisco Type CME Description Ratio between toll bypass calls and the total number of calls Syntax isCaller isCallee 0 ifTrue nil 100 TollBypassCall isCaller isCallee Formula Input Input isCallee
314. us Mumba eee iad eet 200 Cause OTOL Soho seas aaiae E R EEE E Oa tas geass win EE Gua gue EE DEEE 201 CauseResourceUnavailable 0 0 0 cece cece cee eet ene een ener nett ene ne eens 202 CauseSubscriberA bsent 0 cece cece cece TEE EEEE ERAAN EEE RENTE REER EEk 203 CaliSeSwitchC ONGEStON 3 2 5 05 622 ciao eect eans b thee Marae eeed boned bab NAS 204 CaliSeT CM POTary alure soasoani acted er bc ded eS Ahead Sa EA EE Beas 205 CauseUnassignedNumber 0 00 ccc cc cece enter enn e nee eet e eee e ene eeas 206 CaUsS USECBUSY s jiccadtiteaiee tant saeebanidaaaataneisasaehaviaawecherdbacanedaaws 207 CCM CPU Utilization percent avg last mn 0 0 cece cece tenet teens 208 CCM Media Device Registration Availability percent 0 000 c cece cece een e ene 209 CCM Physical Memory Utilization percent 0 0 c cece ccc ee eee eet cette eee eas 210 CCM Registered CTI Devices Nb Gauge 0 cece ccc cece cece e eee e nee e nee ees 211 CCM Registered Devices Nb Gage 6 cece ccc ccc e enn e enn rererere 212 CCM Registered Gateways Nb GaUge 6 e nee rentuni tnana 213 CCM Registered Media Devices Nb Gauge 6 ccc ccc ccc tenet e eee e eens 214 CCM Registered Phones Nb G auge n n 0 cece cece eee eee teen tenet eee n eens 215 CCM Registered VoiceMail D evices Nb Gauge 6 cece cece eee eee e ene e nee ees 216 CCM Rejected Devices Nb Gauge 6 6 ccc ccc cence eee e eee e
315. ved during a call This metric comes from the CMR table It is set once the call is established This metric is only available for IP phones Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CMR Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 365 Chapter 7 Collection Formulas NbPacketsSent Type Import Description Number of packets that the sub element sent during a call This metric comes from the CMR table It is set once the call is established This metric is only available for IP phones Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CMR 366 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas OffNet Type Import Description Identifies a call where at least one PSTN G ateway is involved in the voice path with the following criteria e Inbound or outbound call e Internal call or call to from a PSTN number e Intersite or intrasite legacy PBX call Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt CDR Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 367 Chapter 7 Collection Formulas OnNet Type Import Desc
316. ver free buffers Nb Type SNMP collection Description The total number of data cache buffers currently in the free pool Syntax Dim IO AS Integer Default NAME Sql V1 OIDVAL mssqlSrvinfoFreeBuffers I10 Sum V1 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt CCM Server gt Sql Server MIB MSSQL MIB my 220 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W CCM SQL Server number active user connections Chapter 7 Collection Formulas Type SNMP collection Description The total number of open user connections Syntax Dim IO AS Integer Default NAME Sql V1 OIDVAL mssqlSrvInfoUserConnections I10 Sum SV1 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt CCM Server gt Sql Server MIB MSSQL MIB my Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 221 Chapter 7 Collection Formulas CCM SQL Server number of blocked users Type SNMP collection Description The total Number of users blocked by other users Syntax Dim IO AS Integer Default NAME Sql V1 OIDVAL mssqlSrviInfoUsersBlocked I10 Sum V1 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt CCM Server gt Sql Server MIB MSSQL MIB my
317. vice Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 405 Chapter 7 Collection Formulas SNMP Availability percent avg last hour Type SNMP collection Description The average of SNMP availability percentages over the last hour for Cisco G atekeeper devices Syntax Stat Targets H1 SNMP Availability last hour Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt Gatekeeper gt Device 406 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W SNMP Availability percent avg last hour Chapter 7 Collection Formulas Type SNMP collection Description Netcool Proviso performance Metric Works with PVL 1 2 or better Syntax Stat Targets Hl SNMP Availability last hour Generic Database Alias None Formula Editor Path AP gt PROVISO gt Targets Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 407 Chapter 7 Collection Formulas SNMP Response Time ms avg last hour Type SNMP collection Description The average of SNMP packet response times in milliseconds over the last hour for CallManager Server devices Syntax Stat Targets Hl Average SNMP Response Time ms last hour Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt CCM
318. ware and its documentation for any purpose and without fee is hereby granted provided that the above copyright notice appears in all copies and that both that copyright notice and this permission notice appear in supporting documentation and that the names of AT amp T Lucent Technologies Inc Sun Microsystems Inc and The Regents of the University of California not be used in advertising or publicity pertaining to distribution of the software without specific written permission THE COPYRIGHT HOLDERSAND OTHER CONTRIBUTORS DISCLAIM ALL WARRANTIES WITH REGARD TO THIS SOFTWARE INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR OTHER CONTRIBUTORS BE LIABLE FORANY SPECIAL INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM THE LOSS OF USE DATA OR PROFITS WHETHER IN AN ACTION OF CONTRACT NEGLIGENCE OR OTHER TORTIOUS ACTION ARISING OUT OF ORIN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE CMU SNMP 1 14 CMU UCD copyright notice BSD like Copyright 1989 1991 1992 by Carnegie Mellon University Derivative Work 1996 1998 2000 Copyright 1996 1998 2000 The Regents of the University of California All Rights Reserved Permission to use copy modify and distribute this software and its documentation for any purpose and without fee is hereby granted provided that the above copyright notice appears in all copies and that both that copyright notice and this perm
319. ws Netcool Proviso to recognize resources specific to the target devices and technologies supported in the Cisco IP Telephony environment so that information can then be collected on those resources A discovery formula runs during the inventory process the process of discovering and analyzing the network D iscovery formulas for some network interfaces and devices for example Frame Relay are already included with Netcool Proviso D ataMart The Cisco IP Telephony Technology Pack provides discovery formulas specific to the devices and technologies that operate in the Cisco IP Telephony environment This user guide discusses the discovery formulas that the Cisco IP Telephony Technology Pack provides Netcool Proviso Discovery Formula Tree The Cisco IP Telephony Technology Pack provides a formula tree where the SNMP discovery formulas are defined in the Netcool Proviso database On the following pages the path that is defined for each formula reflects that formula s location in the formula tree You can access this directory using the Netcool Proviso D ataMart Formula Selector See the N etoool Proviso D ataM art C onfiguration G uide for more information Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 425 Chapter 8 Discovery Formulas Discovery Formula Structure A discovery formula typically has three sections Instance variable declaration Instance variables represent the input values
320. y Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas Interface Throughput Out kbps Type SNMP collection Description Total outbound throughput for a G atekeeper interface measured in kilobits per second Syntax Dim Il AS Integer Default NAME Interface 8 delta ifOutOctets I1 delta sysUpTime 0 100 1000 distrib delta ifLastChange I1 0 1 Generic Database Alias None Formula Editor Path AP gt Specific gt SNMP gt VOIP gt Cisco gt Gatekeeper gt Interface MIB rfc1213 MIB II Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 341 Chapter 7 Collection Formulas Internal Type Import Description A call between two internal extensions managed by one or more CallManager clusters where the caller and callee extension numbers are short internal numbers An internal call can be An outbound or inbound call A call between two IP phones from the same site A call between two IP phones from different sites A call between one IP phone and one legacy phone from the same site A call between one IP phone and one legacy phone from different sites An intrasite or intersite legacy PBX call An on net call pure IP network transit An off net call IP to PSTN G ateway call An internal call can never be A call between an internal extension and any external PSTN number Ranges of internal extensions are defined thro
321. y Technology Pack User s Guide Version 4 3 W Contents Other Tasks and Considerations 0 ccc cece cece ene nee e nent n een n ences 455 Verifying Resources 6 0 ccc cece nee e nee eee eee e ene eurre rrr 455 Appendix B UBA Parameters Reference 443 Topology Editor 0068 457 UBA Parameters Reference 0 cece cece cnt e ent e etree ene t eet e etn ee tees 457 Appendix C Template File Reference ccccccenceeeseeeneeseeeeeenesatseeens 485 Pack Specific UBA Parameters essei sirereicitecenenor Ge vawaed CENTEA wed e new ERN 485 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W xvii Contents xviii Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Preface This manual describes the Netcool Proviso Cisco IP Telephony Technology Pack focusing on the Cisco IP Telephony environment Specifically the manual describes the reports for displaying information about the devices and technologies that operate in the Cisco IP Telephony environment T he manual also describes the data collection model properties resources collection formulas and metrics that the Cisco IP Telephony Technology Pack provides to create the associated reporter sets Note T his technology pack supports the C isco C allM anager CCM environment and its new implementation the Cisco U nified C all M anager C U C M environment W herethis guiderefers to C iso C
322. ype Import Description Total number of currently active calls for the gateway resource or resources specified Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt Perfmon 320 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas H323CallsActive Type Import Description Total number of currently active H 323 calls for the resource or resources specified Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt Perfmon Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 321 Chapter 7 Collection Formulas H323CallsInProgress Type Import Description Total number of H 323 calls being established at the time of sampling Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt Perfmon 322 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Chapter 7 Collection Formulas HuntlistCallsActive Type Import Description Total number of currently active huntlist calls Syntax Bulk Metric Generic Database Alias None Formula Editor Path AP gt Specific gt Bulk gt VOIP gt Cisco gt Perfmon Netcool Proviso Cisco IP Telephony Te

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