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IBM Server SA38-0512-03 User's Manual

1. Riser Card for Model 140 Left Side gt 5 gt Slot Bus 04 04 m Slot 4 PCI secondary only 04 03 019 Slot 3 ISA or PCI secondary 04 02 Slot 2 ISA or PCI primary 04 01 EA _ Slot 1 PCI primary short card mt JL JL Ja 04 05 7 Slot 5 PCI secondary short card Note The xx digits in the ISA slot location codes are determined by the order in which the ISA adapters are configured Chapter 1 Reference Information 1 9 System Board Locations for Model 150 J59 J56 J49 J45 J38 J22 J17 J13 J3 E APO o OS a Et E a o Q pp E J39 J31 J29 J5 7 J6 J J23 ag J20 ggas J336 adil J139 J19 J28 Jt i 24 Js hoo ol SE o J25 m Booo E J2 J9 B1 1 J10 5 J14 __1 y158 J44 u82 J32 El Lr Lp Lt J43 J40 ae En p AROS E A J12 J46 J42J26 J41 J30 J27 J18 1 10 7043 43P Series Service Guide B1 J2 J3 J4 J5 J6 J7 J8 J10 J11 J13 J15 J16 J17 J18 J19 J20 J22 J23 J24 J25 J26 Battery connector 5x5 Auxiliary 5v connector Audio input connector Internal SCSI connector 2 CD ROM audio connector CD ROM audio connector P
2. Error Code Function Repair Action Possible Failing FRU Description 25AA0007 Unable to lock Refer to EEPROM problem resolution above eeprom Memory errors Use the location code obtained from the SMS Error Log utility described in Map Step 1020 4 to identify which memory DIMM the error is reported against Memory error codes are in the form 25Cyyrrr where yy indicates Memory DIMM PD bits and rrr indicates the last three digits of the error code See Memory PD Bits on page 4 13 for information on how to interpret PD bits 25Cyy002 Memory DIMM failed memory test 1 2 Replace Memory DIMM Replace System Planar See Memory PD Bits on page 4 13 for information on how to interpret PD bits PCI adapter proble m 26020001 Invalid PCI adapter Vendor ID akWON Move card to another slot Run AIX adapter diagnostics Replace card Update system firmware Replace power supply 26020002 Invalid PCI adapter Device ID akWN Move card to another slot Run AIX adapter diagnostics Replace card Update system firmware Replace power supply 26020003 Invalid PCI adapter Class Code akRON Move card to another slot Run AIX adapter diagnostics Replace card Update system firmware Replace power supply 26020004 Invalid PCI adapter ROM VPD Structure OJAN Update card firmware Move card to another slot Run AI
3. Table 4 3 Page 11 of 13 Firmware Checkpoints Checkpoint Description Repair Action hex E1EE Jump to composite See Unresolved problems on page 4 26 image E1EF Erase flash See Unresolved problems on page 4 26 E1FO Start O B E See Unresolved problems on page 4 26 E1F1 Begin selftest See Unresolved problems on page 4 26 sequence on boot device s E1F2 Power On Password Prompt should be visible on the system console prompt If a console is attached but nothing is displayed on it follow the steps associated with All display problems in the Entry MAP tables E1F3 Priviledged Access Prompt should be visible on the system console Password prompt If a console is attached but nothing is displayed on it follow the steps associated with All display problems in the Entry MAP tables E1F5 Build boot device list See Unresolved problems on page 4 26 E1F6 Determine boot See Unresolved problems on page 4 26 device sequence E1F7 No boot image See Unresolved problems on page 4 26 located E1FB Scan SCSI bus for See Unresolved problems on page 4 26 attached devices E1FD Default Catch The operator panel will alternate between the code E1FD and another Exxx code where Exxx is the initialization point at which the error occurred If the Exxx code is not listed in this table go to MAP 1540 Minimum Configuration E201 Setu
4. Index Model Model Model Units Description Number 140 150 240 Per Assy 1 11H6764 11H6764 11H6764 1 Power Button 2 33G3907 33G3907 33G3907 14 Screw 3 73H0438 73H0438 73H0438 1 Power Switch Assembly 4 73H0437 73H0437 73H0437 1 Power On LED and Cable 73H0436 73H0436 73H0436 1 Disk Activity LED and Cable 5 94H0550 08L0033 94H0550 1 Logo 6 88G2411 n a 88G2411 1 Operator Panel Circuit Assembly 7 07L6776 07L9108 07L6776 1 Front Bezel Keylock Keys 8 40H7584 40H7584 93H1820 1 Fan and Speaker Assembly 9 93H1819 93H1819 93H1819 1 Operator Panel Bracket 10 n a n a 11H9747 1 Air flow baffle 11 Note 1 Note 1 Note 1 1 Disk Drive Bracket 12 27F4212 27F4212 27F4212 25 48 Screw M35 Disk Drive 13 Note 2 Note 2 Note 2 1 2 Disk Drive 14 12H0649 07L9112 12H0649 1 EMC Shield 15 Note 1 07L9094 Note 1 1 Top Cover Assembly Note 1 16 88G2216 88G2216 88G2216 1 3 5 inch Disk Drive Mounting Brackets 17 93F2361 76H4091 93F2361 1 Diskette Drive 18 Note 1 Note 1 Note 1 1 Media Drive Bracket 19 93H1817 93H1817 93H1817 1 Media Fan Assembly 20 40H5180 n a n a 1 Fansink for 166MHz 200MHz and 233Mhz CPUs 93H9648 93H9648 n a 1 Fansink for 332MHz and 375MHz CPUs only 21 Note 2 Note 2 Note 2 1 2 Disk Drives or removable media drives 22 93H5982 07L9085 73H3765 1 Cable and Bracket Assembly 23 06H8488 07L9084 06H8488 1 Rear Panel 24 Note 1 Note 1 Note 1 1 PCI ISA Bulkhead 25 06H6706 07L9097 06H6706 1 Top Cover Latch 26 Note 1 Note 1 Note 1 1 Chassis 27 40H7563 n a
5. MEDIA TYPE 1 10 BaseT 2 100 Base TX 3 Auto Chapter 7 System Management Services 7 39 Selecting the Full Duplex option allows you to change how the Ethernet adapter communicates with the network Ping the last option available from the Network Parameters menu allows you to test a connection to a remote system unit After selecting the Ping option you must choose which adapter communicates with the remote system Interface 1 Ethernet 2 Token Ring 7 40 7043 43P Series Service Guide After choosing which adapter to use to ping the remote system you must provide the addresses needed to communicate with the remote system Ping 1 Client IP Address 129 132 4 20 2 Server IP Address 129 132 4 10 3 Gateway IP Address 129 132 4 30 4 Subnet Mask 255 255 255 0 E Execute X Exit Change SCSI ID This option allows you to view and change the addresses of the SCSI controllers attached to you computer Update System Firmware This option allows you to update your system firmware Note that you must insert a diskette containing the firmware update image after you see the following confirmation screen In order to create a firmware diskette with the latest level of firmware available see http www rs6000 ibm com support micro When prompted insert the firmware update diskette containing the new firmware image Chapter 7 System Management Services 7
6. Step 1540A 15 Does the system have adapters or devices that require supplemental media NO Go to Step 1540A 16 YES Go to Step 1540A 17 Step 1540A 16 Consult the PCI adapter configuration documentation for your operating system to verify that all installed adapters are configured correctly Go to MAP 0410 Repair Checkout in the Diagnostics Information for Multiple Bus Systems If the symptom did not change and all the FRUs have been exchanged call your service support person for assistance Step 1540A 17 Select TASK SELECTION Select Process Supplemental Media and follow the on screen instructions to process the media Supplemental media must be loaded and processed one at a time Did the system return to the TASK SELECTION list after the supplemental media was processed NO Go to Step 1540A 18 on page 2 38 YES Press F3 to return to the FUNCTION SELECTION screen Go to Step 1540A 13 substep 4 on page 2 35 Chapter 2 Maintenance Analysis Procedures MAPs 2 37 Step 1540A 18 The adapter or device is probably defective If the supplemental media is for an adapter replace the FRUs in the following order 1 Adapter 2 Riser card 3 System board If the supplemental media is for a device replace the FRUs in the following order 1 Device and any associated cables 2 The adapter the device is attached to Repeat this step until the defective FRU is identified or all the FRUs have
7. 3 Plug the diskette drive cable into the diskette drive connector on the system board 4 Turn the power on 5 After the keyboard indicator is displayed press the F5 key on the directly attached keyboard or the number 5 key on an ASCII terminal keyboard 6 Enter the appropriate password when prompted to do so Is the Please define the System Console screen displayed NO One of the FRUs remaining in the system is defective In the following order exchange the FRUs that have not been exchanged 1 Diskette drive 2 Diskette drive cable 3 System board See notes on page 2 1 4 Power supply Repeat this step until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs have been exchanged call your service support person for assistance If the symptom has changed check for loose cards cables and obvious problems If you do not find a problem return to Step 1540A 1 on page 2 22 in this MAP and follow the instructions for the new symptom YES Go to Step 1540A 11 on page 2 33 2 32 7043 43P Series Service Guide Step 1540A 11 The system is working correctly with this configuration One of the FRUs adapters that you removed is probably defective 1 Turn the power off 2 Install a FRU adapter and connect any cables and devices if any that were attached to it Turn the power on Make sure the diagnostic CD ROM disc is inserted i
8. O oa A W PP If you have not already done so remove the covers as described in Cover on page 8 3 Do the removal procedure under Adapter on page 8 19 Do the removal procedure under Riser Card on page 8 31 Disconnect all cables from the system board Do the removal procedure under Memory Modules on page 8 20 Do the removal procedure under Processor Card for the Model 240 on page 8 24 Remove the screws from the system board 8 Lift the system board out of the system unit 8 28 7043 43P Series Service Guide Replacement Replace in reverse order Notes 1 The jumpers on the new system board should be set to match the board being replaced Licensed programs frequently rely on network configuration or system board information to authorize program use Notify the system owner that new keys for licensed programs may be required The network administrator must be notified so that the client IP addresses used by the server may be changed Because some applications use the date upon system startup the date should be reset immediately by doing the following a Boot the system unit in Service Mode by pressing the 5 or F5 key after the keyboard symbol appears during startup b Enter the Service Aid menu and select the AIX temporary shell c Use smitty to set the time and date d Shut down and restart the system unit For the Model 140 note the fo
9. on page 2 39 for the new symptom Go to MAP 0410 Repair Checkout in the Diagnostics Information for Multiple Bus Systems Chapter 2 Maintenance Analysis Procedures MAPs 2 53 2 54 7043 43P Series Service Guide Chapter 3 Error Code to FRU Index for the Model 140 and Model 240 Note For Error Code and Checkpoint information for the Model 150 see Chapter 4 Error Code to FRU Index for the Model 150 on page 4 1 The Error Code to FRU Index lists error symptoms and possible causes The most likely cause is listed first Use this index to help you decide which FRUs to replace when servicing the system If the codes in the following tables indicate a device which is present more than once in the system unit a location code is needed to specify which device generated the error Go to Step 1020 4 on page 2 11 to display the System Management Services error log and obtain a location code Location code descriptions can be found under Firmware Location Codes on page 3 21 If you replace FRUs and the problem is still not unresolved go to MAP 1540 Minimum Configuration on page 2 21 unless otherwise indicated in the tables If you replace FRUs and the problem has been resolved go to MAP 0410 Repair Checkout in the Diagnostics Information for Multiple Bus Systems unless otherwise indicated in the tables Notes 1 Licensed programs frequently rely on network configuration or system board information to aut
10. 04 BO 04 CO 04 C0 00 13 0 00 00 00 01 System board Memory SIMM DIMM in socket 1 ISA bus Primary IDE controller ISA bus Diskette Controller 2nd ISA bus Diskette drive 2nd ISA bus Serial Port SRN value differentiates between 1st and 2nd PCI Adapter in system slot 1 SCSI device at SCSI bus ID 13 decimal attached to the PCI SCSI controller in system slot 1 2nd Integrated PCI device eg Ethernet controller 3rd Integrated PCI device eg SCSI controller SCSI device at SCSI bus ID 13 decimal attached to the PCI SCSI controller integrated on the system board 1st Processor on Model 240 Proc 0 2nd Processor on Model 240 Proc 1 3 22 7043 43P Series Service Guide Chapter 4 Error Code to FRU Index for the Model 150 Note This chapter contains error code and checkpoint information for the Model 150 only For information on the Model 140 and Model 240 refer to Chapter 3 Error Code to FRU Index for the Model 140 and Model 240 on page 3 1 If you replace FRUs and the problem is still unresolved go to MAP 1540 Minimum Configuration on page 2 21 unless otherwise indicated in the tables If you replace FRUs and the problem has been resolved go to MAP 0410 Repair Checkout in the Diagnostics Information for Multiple Bus Systems unless otherwise indicated in the tables Error Codes The error codes listed in Table 4 1 in most cases identifies the failing device FRU Refer to Appendix A Int
11. Make sure to push down on the processor card until the latch tabs lock the processor card in place Chapter 8 Removal and Replacement Procedures 8 25 L2 Cache Card for Model 140 Only Removal 1 Remove the disk drive bracket assembly from the system unit and carefully place it on top of the power supply Disk Drive Screw Bracket 8 26 7043 43P Series Service Guide 2 Locate the L2 cache connector on the system board J o o JE o loo PRE e9 69599 loo lo 9009 Eare 709095 EFH o o o coocoo 23 looo FERETE 609099 loo o o o o o o o 0 looo L2 Cache Connector 3 Gently pull upward on the L2 cache card remove it from the system unit and store it in a safe place Replacement Replace in the reverse order Chapter 8 Removal and Replacement Procedures 8 27 System Board Removal 1
12. location of any cables attached to the adapters Remove all the adapters Remove the second processor card Record the slot numbers of the memory modules and then remove all but one pair of the memory modules in memory slots A and B DIMMs 0 and 1 Disconnect the SCSI cable from the SCSI connectors on the system board Disconnect the diskette drive cable from the diskette drive connector on the system board Disconnect the internal serial Ethernet and tablet port cables Turn the power on Does the operator panel stabilize for more than 60 seconds with code FDC FF2 FF3 or F4D displayed or is one of these codes displayed immediately before the system unit attempts to restart NO Go to Step 1540B 3 on page 2 41 YES Go to Step 1540B 4 on page 2 42 2 40 7043 43P Series Service Guide Step 1540B 3 One of the FRUs remaining in the system unit is defective If the following steps call for a system board to be replaced see notes on page 2 1 1 If the disk LED is on turn the power off and exchange the following FRUs in order a Memory modules pair b Riser card c System board See notes on page 2 1 2 If the disk LED is off turn the power off and exchange the following FRUs in order a Processor cards b Memory modules pair c Riser card d System board See notes on page 2 1 Does the operator panel stabilize for more than 60 seconds with code FDC FF2 FF3 or F4D displ
13. supplemental media select option 1 6 When DIAGNOSTIC MODE SELECTION screen is displayed press Enter 7 Select All Resources if you were sent here from Step 1540A 17 on page 2 37 select the Adapter Device you loaded from the supplemental media Did you get an SRN NO Go to Step 1540B 14 on page 2 51 YES Go to Step 1540B 13 on page 2 51 2 50 7043 43P Series Service Guide Step 1540B 13 Look at the FRU part numbers associated with the SRN Have you exchanged all the FRUs that correspond to the failing function codes NO YES Exchange the FRU with the highest failure percentage that has not been changed Repeat this step until all the FRUs associated with the SRN have been exchanged or diagnostics run with no trouble found Run diagnostics after each FRU is exchanged If the system board or a network adapter is replaced see notes on page 2 1 Go to Map 0410 Repair Checkout in the Diagnostics Information for Multiple Bus Systems If the symptom did not change and all the FRUs have been exchanged call your service support person for assistance Step 1540B 14 Does the system have adapters or devices that require supplemental media NO YES Go to Step 1540B 15 on page 2 52 Go to Step 1540B 16 on page 2 52 Chapter 2 Maintenance Analysis Procedures MAPs 2 51 Step 1540B 15 Consult the ISA and PCI adapter configuration documentation for your operating system to
14. the icon returns to Remote lt Off gt Note In order to use the remote mode feature for booting unattended devices you must enable the automatic power up feature See the User s Guide for instructions on enabling the automatic power up feature which allows the system unit to turn on whenever AC power is applied to the system instead of having the system unit wait for the power button to be pushed Privileged Access Password The privileged access password protects against the unauthorized starting of the system programs To set the privileged access password you must first change a jumper on the system board See Front View without Covers on page 1 3 to locate and change the password enabling jumper then return here If the password enabling jumper has been changed select the Entry icon to set and verify the privileged access password When you select the Entry icon a screen with 8 empty boxes appears Type your password in these boxes You can use any combination of up to eight characters A Z a z and 0 9 for your password As you type a character a key appears in the box Chapter 7 System Management Services 7 15 Enter Password ana Press Enter when you are finished you must type the password again for verification Verify Password If you make a mistake press the Esc key and start again N
15. variable Refer to NVRAM problem resolution above 25A80202 Unable to expand target partition while writing error log entry Refer to NVRAM problem resolution above 25A80203 Unable to expand target partition while writing VPD data Refer to NVRAM problem resolution above 25A80210 Setenv Setenv parameter error name contains a null character Refer to NVRAM problem resolution above 25A80211 Setenv Setenv parameter error value contains a null character Refer to NVRAM problem resolution above Chapter 4 Error Code to FRU Index for the Model 150 4 7 Table 4 1 Page 8 of 11 Firmware Error Codes Error Code Function Repair Action Possible Failing FRU Description 25A80998 NVRAMPC script Execution of a command line within the nvram evaluation error command line execution error configuration variable nvramrc script resulted in a throw being executed This script can be modified by the system firmware SMS utilities the operating system PCI adapter rom code or utility or an operator via the open firmware script editing command nvedit It may not be possible to resolve the problem without a detailed analysis of the nvram script the current system configuration and device tree contents 1 The problem can be caused by a SCSI adapter whose SCSI bus ID has been changed from the default setting no longer appearing in the system Th
16. 07L9458 07L9459 07L9460 07L9461 07L9462 07L9463 07L9464 07L9480 07L9482 07L9449 07L9465 07L9466 07L9467 07L9468 07L9469 07L9470 07L9471 07L9472 07L9473 07L9474 07L9483 07L9475 07L9476 07L9477 07L9478 07L9479 07L9478 08L0362 Units Per Assy a oa oo Bo Mee oon nnn niin niin Sa Ce ae Cis Os S SEET Cr Ce CC Clon Co Coe Description Keyboard Arabic Keyboard Belgian Dutch Keyboard Belgian French Keyboard Brazilian Portuguese Keyboard Bulgarian Keyboard Canadian French Keyboard Canadian French Keyboard Chinese Traditional Keyboard Czechoslovakian Keyboard Danish Keyboard Dutch Keyboard French Keyboard German Austrian Keyboard Greek Keyboard Hebrew Keyboard Hungarian Keyboard Icelandic Keyboard Italian Keyboard Japanese Keyboard Korean Keyboard Latin American Spanish Keyboard Norwegian Keyboard Polish Keyboard Portuguese Keyboard Romanian Keyboard Russian Keyboard Serbian Keyboard Slovak Keyboard Spanish Keyboard Swedish Finnish Keyboard Swiss Keyboard Thailand Keyboard Turkish 179 Keyboard Turkish 440 Keyboard UK English 166 Keyboard US English 103P Keyboard US English 1509995 103P EMEA Keyboard Yugoslavian Latin Three button Mouse Chapter 9 Parts Information 9 7 Keyboards and Mouse All Models 1 2 Index FRU Part Number Units Per Description Number Assy 1 93H8120 1 Keyboard 101 United States English ID
17. 40H7563 1 Power Supply without Power Factor Correction 40H7566 40H7566 40H7566 1 Power Supply with Power Factor Correction Japan 28 Note 1 07L9096 Note 1 1 Bottom Panel Note 1 29 93H4574 93H4574 93H4574 5 Cable Tie Adhesive Base 30 Note 1 Note 1 Note 1 1 4 slot EMC shield Note 1 This part is included in the Cover Assembly FRU 07L6923 for the Model 140 Cover Assembly FRU 07L9078 for the Model 150 or Cover Assembly FRU 93H7799 for the Model 240 2 See the documentation for the specific device or refer to the Adapters Devices and Cable Information for Multiple Bus Systems Chapter 9 Parts Information 9 3 System Board Cables and Accessories 9 4 7043 43P Series Service Guide Index FRU Units Per Assy Description Number Number 1 93H7142 1 System Board 166 MHz Model 140 93H7143 1 System Board 200 MHz Model 140 93H6023 1 System Board 233 MHz Model 140 93H9334 1 System Board 332 MHz Model 140 07L8446 1 System Board Model 150 11H7516 1 System Board Model 240 2 27F4212 6 Screw 3 39H8697 1 Hex Standoff 4 11H7517 1 166MHz Processor and Cache Card Model 240 Only 93H5163 1 233MHz Processor and Cache Card Model 240 Only 75H5462 1 512KB L2 Cache Card Model 140 Only 75H5463 1 1MB L2 Cache Card Model 140 Only 5 42H2772 1 6 Model 140 16MB DIMM 2 8 Model 240 42H2773 1 6 Model 140 32MB DIMM 2 8 Model 240 42H2774 1 6 Model 140 64MB DIMM 2 8 Model 240 19L1808 1 4 Model 150 64MB
18. 41 This selection will update your System Firmware Do you want to continue Press Y Yes N No Firmware Recovery If a troubleshooting procedure has indicated that the firmware information in your system unit has been damaged then you must perform a firmware recovery To perform a firmware recovery do the following 1 2 O oa fF O Locate your firmware update diskette Using another system unit rename the img file on the firmware update diskette to precover img Make sure your system unit is turned off Insert the firmware recovery diskette into your system unit Turn on your system unit When the keyboard indicator appears press the 1 key on the system console ASCII terminal When the System Management Services appear choose Utilities and perform a System Firmware Update as described above 7 42 7043 43P Series Service Guide Select Console Selecting this option allows you to define which display is used by the system for system management Select Language This option allows you to change the language used by the text based System Management Services screens SELECT LANGUAGE 1 English 2 Francais 3 Deutsch 4 Italiano 5 Espanol 6 Svenska L J Note Your tty must support the ISO 8859 character set in order to properly display languages other than English Chapter 7 System Management Services 7 43 Open Firmware Command Line The text based Open F
19. 5 key on an ASCII terminal keyboard 6 Enter the appropriate password when prompted to do so Is the Please define the System Console screen displayed NO YES One of the FRUs remaining in the system is defective In the following order exchange the FRUs that have not been exchanged 1 Diskette drive 2 Diskette drive cable 3 System board See notes on page 2 1 4 Power supply Repeat this step until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs have been exchanged call your service support person for assistance If the symptom has changed check for loose cards cables and obvious problems If you do not find a problem return to Step 1540B 1 on page 2 39 in this MAP and follow the instructions for the new symptom Go to Step 1540B 10 on page 2 48 Chapter 2 Maintenance Analysis Procedures MAPs 2 47 Step 1540B 10 The system is working correctly with this configuration One of the FRUs adapters that you removed is probably defective 1 Turn the power off 2 Install the second processor card if one was removed If a second processor was not removed or has already been reinstalled and verified install a FRU adapter and connect any cables and devices that were attached to it 3 Turn the power on 4 If the Console Selection screen is displayed choose the system console 5 After the keyboard indicator is displayed
20. Accessories 9 4 Keyboard and Mouse aa 9 6 Power Cables ect eS ad a oe U ee OR E had ed 9 9 Appendix A Interpreting Firmware Error Codes A 1 ale 7 Clk ee eee Ske II A ele ee een eee X 1 Reader s Comments We d Like to Hear From You X 3 Preface V vi 7043 43P Series Service Guide Communications Statements The following statement applies to this product The statement for other products intended for use with this product appears in their accompanying documentation Federal Communications Commission FCC Statement Note The IBM 7043 Model 140 Model 150 and Model 240 have been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving
21. Diagnostics Information for Multiple Bus Systems You need to verify correct system operation Go to MAP 0410 Repair Checkout in the Diagnostics Information for Multiple Bus Systems System Stops or hangs with alternating numbers displayed in the Operator Panel display The Operator Panel display alternates between Record both codes Go to the entry for E1FD the code E1FD and another Exxx code on page 4 23 The Operator Panel display alternates between Record the error codes Go to the entry for the codes E1DE and E1AD E1DE on page 4 21 System Stops With an Error or Checkpoint Code Displayed The system stops and an 8 digit error code Record the error code Go to POST Error starting with the character M is displayed Codes on page 3 2 2 2 7043 43P Series Service Guide Symptom Action The system stops and an 8 digit error code starting with the number 2 is displayed Record the error code If you are working on a Model 140 or Model 240 go to Firmware Error Codes on page 3 4 If you are working ona Model 150 go to Error Codes on page 4 1 The system stops and a 4 digit number beginning with the characters FF is displayed in the operator panel display Go to MAP 1540 Minimum Configuration on page 2 21 The system stops and a 4digit number beginning with the character E is displayed in the operator panel display Record the code Go
22. Esc key and start again After you have entered and verified the password the power on password status icon flashes and changes to the locked position to indicate that the power on password is installed If you previously had set a power on password and want to remove it select the Remove icon Notes 1 If you want to disable an installed power on password but not erase it move the power on password jumper as described in the section beginning on 1 1 Moving the jumper back to the default position re enables the power on password unless it has been removed in the System Management Services Utilities or by removing the battery 2 If you forget the power on password you can erase the password by shutting down the system unit and removing the battery for at least 30 seconds See Battery on page 8 36 for details 3 The system unit power cable must be disconnected before removing the battery A password becomes effective only after the system is turned off and back on again 7 14 7043 43P Series Service Guide Remote Mode The remote mode when enabled allows the system to start from the defined boot device This mode is ideal for network servers and other system units that operate unattended You must set a power on password before you can enable the remote mode When the remote mode is set the icon changes to Remote lt On gt If you remove the power on password the remote mode is automatically reset and
23. Figure 7 11 Text based System Management Services Error Log 7 36 7043 43P Series Service Guide Remote Initial Program Load Setup This option allows you to enable and set up the remote startup capability of your computer First you are asked to specify the network parameters Network Parameters 1 IP Parameters 2 Adapter Parameters 3 Ping Figure 7 12 Text based System Management Services RIPL Setup Menu Selecting the IP Parameters option displays the following screen IP Parameters Client IP Address 000 000 000 000 Server IP Address 000 000 000 000 1 2 3 Gateway IP Address 000 000 000 000 4 Subnet Mask 000 000 000 000 Figure 7 13 Text based System Management Services IP Parameters Menu Chapter 7 System Management Services 7 37 Selecting the Adapter Parameters option allows you to view an adapter s hardware address as well as configure network adapters that require setup Adapter Parameters Device HW Address 1 3Com 3C905 80005AFC67BD 2 token ring 800032E54A12 Figure 7 14 Text based System Management Services Adapter Parameters Menu 7 38 7043 43P Series Service Guide Selecting option 1 3Com 3C905 displays the following 100Mb Ethernet configuration menus 3Com Etherlink Fast XL 1 Media Type Auto 2 Full Duplex Auto Selecting the Media Type option allows you the change the media employed by the Ethernet adapter
24. Go to MAP 1020 Problem Determination on page 2 7 2 4 7043 43P Series Service Guide Symptom Action The system POST indicators are displayed on the system console the system pauses and then then restarts The term POST indicators refer to the icons graphic display or device mnemonics ASCII terminal that appear during the poweron selftest POST If you are working on a Model 140 or Model 240 go to Fxx Code Boot Problems on page 3 18 If you are working on a Model 150 go to Boot Problems Concerns on page 4 27 The system stops and POST indicators are displayed on the system console The term POST indicators refer to the icons graphic display or device mnemonics ASCII terminal that appear during the power on self test POST Go to MAP 1540 Minimum Configuration on page 2 21 to isolate the problem The system stops and the message STARTING SOFTWARE PLEASE WAIT is displayed on the ASCII terminal or the boot indicator O is displayed on a graphics terminal Go to Firmware Checkpoints on page 3 14 The system does not respond to the password being entered or the system login prompt is displayed when booting in service mode Verify that the password is being entered from a keyboard or ASCII terminal defined as the system console If so then the keyboard or its controller may be faulty 1 If the password is being entered from a keyboard attac
25. ID 0 1 2 or 4 Bay 5 Hard Drive SCSI ID 5 Bay 4 Hard Drive SCSI ID 6 Use the following SCSI cable routing table to ensure all cables are reattached correctly Chapter 8 Removal and Replacement Procedures 8 13 SCSI Cable System Location Cable Notes Connector 1 System Board J4 Between Connectors 1 and 2 route over power supply not under CD ROM Connector 2 Bay 2 CD ROM Connector 3 Bay 3 Lower If empty route extra cable through clamp above power Media supply Connector 4 Bay 4 Uppser DASD Connector 5 Bay 5 Lower DASD If empty route extra cable through clamp above power supply Connector 6 System Board J33 8 14 Diskette Drive Removal 1 Unplug the diskette power and signal cables from the back of the drive 2 Remove the screws which secure the diskette drive to the media drive bracket Replacement Media Drive Bracket 7043 43P Series Service Guide e oar y D gt XQ t U l ej Q 3 5 Drive Bay 1 Replace in reverse order Media Drive in Bay 2 or 3 Removal 1 Remove the disk drive bracket assembly from the system unit and carefully place it on top of the power supply Disk Drive Screw Bracket j Slide Assembly Media Backward to Remove Chapter 8 Removal and Replacement Procedures 8 15 3 Snap off the media drive bracket attachment pin loc
26. Media fan 8 30 7043 43P Series Service Guide Riser Card Removal 1 If you have not already done so remove the covers as described in Cover on page 8 3 2 Remove all adapters see Adapter on page 8 19 3 Remove the drive bracket assembly and carefully lay it on the power supply Disk Drive Screw Bracket 4 Disconnect all cables attached to the riser card Chapter 8 Removal and Replacement Procedures 8 31 5 Pull the riser card straight up and out of the system unit The Model 240 is shown in the following illustration Replacement Replace in reverse order 8 32 7043 43P Series Service Guide O Panel Removal 1 If you have not already done so remove the covers as described in Cover on page 8 3 2 Disconnect the following cables from the system board e Serial Port 1 e Serial Port 2 e Tablet Port 2 connectors in some Model 140 systems e Ethernet AUI 3 Remove the screw securing the I O panel to the rear of the chassis Replacement Replace in the reverse order If the replacement I O panel has a second connector on the tablet cable refer to System Board Locations for Model 140 on page 1 6 for the connector locations Chapter 8 Removal and Replacement Procedures 8 33 Fan and Speaker Assembly Removal 1 Do the cover removal procedure in Cover on page 8 3 2 For the Model 240 e Remove the screw that holds th
27. Note the ID being used by the controller adapter this can be checked and or changed via an SMS utility and verify that no device attached to the controller is set to use that ID If settings do not appear to be in conflict go to Boot Problems Concerns on page 4 27 The System Management Services menu is displayed The device or media you are attempting to boot from may be faulty 1 Check the SMS error log for any errors To check the error log a Choose error log b If an error is logged check the time stamp c If the error was logged during the current boot attempt record it d Look up the error in Chapter 6 Error Code to FRU Index and do the listed action e If no recent error is logged in the error log continue to the next step below 2 Try to boot from an alternate boot device connected to the same controller as the original boot device If the boot succeeds replace the original boot device for removable media devices try the media first 3 Go to MAP 1540 Minimum Configuration on page 2 21 You cannot load diagnostics Go to MAP 1020 Problem Determination on page 2 7 You have a problem that does not prevent the system from booting Go to the Fast Path MAP in the Diagnostics Information for Multiple Bus Systems You do not have a symptom Go to MAP 0020 in the Diagnostics Information for Multiple Bus Systems You have an SRN Go to the Fast P
28. O to 255 are valid There is also a bus location code that is generated as 00 XXXXXXXX where XXXXXXXX is equivalent to the node s unit address Chapter 5 Location Codes Model 150 only 5 5 5 6 7043 43P Series Service Guide Chapter 6 Loading the System Diagnostics If no keys are pressed after the system unit power is turned on the system unit searches a list of devices the default boot list for a bootable image If a bootable image is found then the system unit loads and starts the operating system This is called a normal boot The system unit can also be booted from a custom boot list which can be changed through the System Management Services If certain keys are pressed during system startup the system unit searches the default or custom boot list for a bootable image to start in service mode instead of normal mode After a successful service mode boot the diagnostic programs are started automatically The following pages describe the default and custom boot lists and how to boot from these in either normal or service mode Default Boot List The default boot list is composed of the first device found of each of the following types 1 Diskette drive 2 CD ROM drive 3 Disk Drive 4 Network device If this default boot list is used during system startup the system unit attempts to boot from the diskette drive then the first CD ROM drive encountered then the first disk drive encountered and finally the fir
29. PE boot image See Unresolved problems on page 4 26 initialization E1E8 Initialize primary See Unresolved problems on page 4 26 diskette drive polled mode E1E9 ELF boot image See Unresolved problems on page 4 26 initialization E1EA Load flash EPROM 1 Firmware flash image corrupted load recovery recovery image from image from diskette diskette 2 Ensure diskette installed contains a recovery image appropriate for this machine 3 The recovery procedure for the flash EEPROM should be executed See Firmware Recovery on page 7 25 4 If diskette installed with correct recovery image a Try another diskette b Replace Diskette drive c Replace Diskette cable d Replace System Planar See Unresolved problems on page 4 26 E1EB Verify flash EPROM 1 Firmware flash recovery image on disktte corrupted recovery image or invalid for this system 2 Ensure diskette installed contains a recovery image appropriate for this machine 3 The recovery procedure for the flash EEPROM should be executed See Firmware Recovery on page 7 25 4 If diskette installed with correct recovery image a Try another diskette b Replace Diskette drive c Replace Diskette cable d Replace System Planar See Unresolved problems on page 4 26 E1EC Get recovery image See Unresolved problems on page 4 26 entry point E1ED Invalidate instruction See Unresolved problems on page 4 26 cache 4 22 7043 43P Series Service Guide
30. Port 7 If you have not already done so remove the display from the top of the system unit 8 Unlock the cover Then while holding down the cover latch at the rear of the system unit slide the cover to the rear approximately 1 inch Grasp the cover on both sides and lift it away from the system unit CoverLatch CoverLock 8 4 7043 43P Series Service Guide Replacement 1 Install the cover by placing it close to the front of the system unit as shown Slide the cover toward the front of the system unit while holding down the cover latch CoverLatch CoverLock 2 Reconnect all device cables such as the printer and display then plug the power cords into properly grounded electrical outlets Power Cable Serial j Tablet a 7 y NAE SSA e Ss Ethernet Thick Port y j Audio Input ay Microphone Port SCSI Port Parallel Port Keyboard Port Audio Output Port Headphone Port Ethernet Twisted Pair Port Mouse Port 3 If you have a modem or fax machine attached to the system unit reconnect the telephone line to the system unit and the wall outlet Chapter 8 Removal and Replacement Procedures 8 5 Power Supply DANGER Do not attempt to open the covers of the power supply Power supplies are not servicable and are to be replaced as a unit Removal 1 2 8 6 Unplug all power cords c
31. System Does the system stop with a memory checkpoint displayed on the operator panel NO Repeat this step until all the memory modules have been installed and tested If all the memory modules have been installed reseating the memory modules has corrected the problem Go to MAP 0410 Repair Checkout in the Diagnostics Information for Multiple Bus Systems YES Go to Step 1240 3 Step 1240 3 The failure may be caused by the last memory module installed or the system board To isolate the failing FRU do the following 1 Power off the system Refer to Powering Off the System 2 Exchange the last memory module installed 3 Power on the system Refer to Powering On the System Does the system stop with a memory checkpoint displayed on the operator panel NO Go to MAP 0410 Repair Checkout in the Diagnostics Information for Multiple Bus Systems YES Go to Step 1240 4 on page 2 14 Chapter 2 Maintenance Analysis Procedures MAPs 2 13 Step 1240 4 One of the FRUs remaining in the system unit is defective 1 Power off the system Refer to Powering Off the System 2 Exchange the following FRUS in the order listed a System Board b Power Supply 3 Power on the system Refer to Powering On the System Does the system stop with a memory checkpoint displayed on the operator panel NO Go to MAP 0410 Repair Checkout in the Diagnostics Information for Multiple Bus Systems YES Reinstall the
32. To enable the writing or changing of the privileged access password place jumper on the two pins closest to the rear of the system unit J35 J36 SCSI Security Default external SCSI enabled To disable external SCSI connector move the jumper on J35 to the front two pins and the jumper on J36 to the right two pins J20 Power On Password Default power on password enabled can be set To disable the power on password for instance if it has been forgotten place jumper on the two rightmost pins 1 12 7043 43P Series Service Guide Riser Card for Model 150 Left Side z 5 Slot Bus 1P 18 Slot 4 PCI secondary 10 90 gt Slot 3 PCI primary 10 B0 gt Slot 2 PCI primary 1P 087 Slot 1 PCI secondary short card L J o Right Side 1P 10 gt Slot 5 PCI secondary short card Chapter 1 Reference Information 1 13 System Board Locations for Model 240 o o J9 J8 J7 J6 J22 J21 J20 J19 J18 EE J24J2 J12 U69 U68 J43J42 J44 197 331 Ya
33. To test each FRU exchange the FRUs that have not already been exchanged in the following order e Power supply e Power Switch e System board See notes on 2 1 Turn the power off Unplug the system unit power cable from the wall outlet Exchange one of the FRUs in the list Connect the system unit power cable to the wall outlet a fF O N Turn the power on Does the fan in the power supply turn on and the power LED come on and stay on NO Reinstall the original FRU Repeat this step until the defective FRU is identified YES Go to Map 0410 Repair Checkout in the Diagnostics Information for Multiple Bus Systems 2 18 7043 43P Series Service Guide Step 1520 5 One of the parts that was removed or unplugged is causing the problem Install or connect the parts in the following order 1 Fans Riser card Processor cards Model 240 only L2 cache card Model 140 only Memory modules System board cables Diskette power cable SCSI power cable lowest bay to highest bay oO ON OT bh OD Adapter cards lowest slot to highest slot Turn the power on after each part is installed or connected If the system does not power on or the power does not stay on the most recently installed or connected part is causing the failure 1 Turn the power off Unplug the system unit power cable from the wall outlet 2 3 Install or connect one of the parts in the list 4 Connect the system unit power
34. When the keyboard indicator appears press the F1 key on a directly attached keyboard or the 1 key on an ASCII terminal When the System Management Services appear check the error log for any errors Choose Utilities Choose Error Log If an error is logged check the time stamp If the error was logged during the current boot attempt record it If you are working on a Model 140 or Model 240 look up the error in the Chapter 3 Error Code to FRU Index for the Model 140 and Model 240 on page 3 1 and do the listed action If you are working on a Model 150 look up the error in the Chapter 4 Error Code to FRU Index for the Model 150 on page 4 1 and do the listed action If no recent error is logged in the error log go to MAP 1540 Minimum Configuration on page 2 21 Chapter 2 Maintenance Analysis Procedures MAPs 2 11 MAP 1240 Memory Problem Resolution Purpose of This MAP Note The firmware checkpoint that sent you here could be one of the following E122 E213 E214 E220 or E3xx These checkpoints are referred to as a memory checkpoint in this MAP Use this MAP to trouble shoot a problem during the memory test when the system stops at a memory checkpoint and no error code is displayed on the system console General Memory Information Be sure to unplug the power cable before removing or installing the memory modules to avoid damage to them Model 150 memory modules do not need to be installed
35. YES Correct the problem Go to Map 0410 Repair Checkout in the Diagnostics Information for Multiple Bus Systems 2 16 7043 43P Series Service Guide Step 1520 3 1 Turn the power off Unplug the system unit power cable from the electrical outlet Remove external cables keyboard mouse etc Remove the top cover a A OO N Record the slot numbers of all the installed adapters Label and record the location of any cables attached to the adapters Remove all the adapters Remove all the memory modules Remove the processor cards Model 240 only Remove the L2 cache card Model 140 only Remove the riser card and SCSI cables from the system board O O Oo N Q Unplug the diskette drive signal cable and diskette drive power cable from the system board 11 Unplug the power cables from all the SCSI devices 12 Unplug internal serial port and Ethernet cable from the system board 13 Unplug the front fans and media fan 14 Unplug the speaker Note Do not disconnect the power on LED or the power switch 15 Connect the system unit power cable to the electrical outlet 16 Turn the power on Does the fan in the power supply turn on and the power LED come on and stay on NO Go to Step 1520 4 on page 2 18 YES Go to Step 1520 5 on page 2 19 Chapter 2 Maintenance Analysis Procedures MAPs 2 17 Step 1520 4 Note Either the power supply the system board or the power switch is defective
36. antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult an authorized dealer or service representative for help Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits Proper cables and connectors are available from authorized dealers Neither the provider nor the manufacturer are responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Responsible Party International Business Machines Corporation New Orchard Road Armonk New York 10504 Communications Statements vii Telephone 919 543 2193 European Union EU Statement This product is in conformity with the protection requirements of EU Council Directive 89 336 EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility The manufacturer cannot accept responsibility for any
37. been exchanged If the symptom did not change and all the FRUs have been exchanged call your service support person for assistance If the symptom has changed check for loose cards cables and obvious problems If you do not find a problem return to Step 1540A 1 on page 2 22 for the new symptom Go to MAP 0410 Repair Checkout in the Diagnostics Information for Multiple Bus Systems 2 38 7043 43P Series Service Guide MAP 1540B Minimum Configuration for the Model 240 Step 1540B 1 1 Ensure that the diagnostics and the operating system are shut down Insert the diagnostic CD ROM into the CD ROM drive 2 3 Turn the power off 4 Turn the power on 5 When the keyboard indicator is displayed the word keyboard on an ASCII terminal or the keyboard and hand icon on a graphical display press the F5 key on the directly attached keyboard or the number 5 key on an ASCII terminal 6 If the Console Selection screen is displayed choose the system console 7 Enter the appropriate password when prompted to do so Is the Please define the System Console screen displayed NO Go to Step 1540B 2 on page 2 40 YES Go to Step 1540B 12 on page 2 50 Chapter 2 Maintenance Analysis Procedures MAPs 2 39 Step 1540B 2 1 2 3 Record the slot numbers of the ISA and PCI adapters Label and record the 9 10 Turn the power off Disconnect all external cables Remove the top cover
38. bootlist command under AIX with the appropriate parameters as to the location of the operating system in a particular hard disk Please see the explanation of the bootlist command in your AIX documentation Software Default If supported by the operating system lets you select the default operating system to start the system This option may not be supported by all operating systems Chapter 7 System Management Services 7 29 Select Install Device Produces a list of devices for example the CD ROM where the operating system is installed from You select one of the devices and the system searches the device for an operating system to install and if supported by the operating system in that device the name of the operating system displays Select Boot Device Provides a list of devices that can be selected to be stored on the boot list Up to 5 devices are supported OK Prompt Provides access to the Open Firmware command prompt Multiboot Start Option Toggles between OFF and ON and selects if the Multiboot menu invokes automatically on startup or not Select Boot Devices This selection enables you to view and change the custom boot list which is the sequence of devices read at startup time f Select Boot Devices Display Current Settings Restore Default Settings Configure 1st Boot Device Configure 2nd Boot Device Configure 3rd Boot Device Configure 4th Boot Device Configure 5th Boot Device NOOB WN
39. cable to the wall outlet 5 Turn the power on Chapter 2 Maintenance Analysis Procedures MAPs 2 19 Does the fan in the power supply turn on and the power LED come on and stay on NO Replace the last part you installed If this part was a network adapter see notes on 2 1 Repeat these steps until all the parts have been installed If the symptom did not change and all the parts have been replaced call your service support person for assistance If the symptom has changed check for loose cards cables and obvious problems If you do not find a problem return to Step 1520 1 on page 2 16 in this MAP and follow the instructions for the new symptom YES Repeat these steps until all the parts have been installed Go to Map 0410 Repair Checkout in the Diagnostics Information for Multiple Bus Systems 2 20 7043 43P Series Service Guide MAP 1540 Minimum Configuration Note If you were sent to this MAP from the Diagnostics Information for Multiple Bus Systems as a result of an SRN 101 xxx problem go to Fxx Code Boot Problems on page 3 18 and follow the instructions there before using the MAP 1540 steps Purpose of this MAP This MAP is used to locate defective FRUs not found by normal diagnostics For this procedure diagnostics are run on a minimally configured system If a failure is detected on the minimally configured system the remaining FRUs are exchanged one at a time until the failing FRU is
40. defective In the following order exchange the FRUs that have not been exchanged 1 SCSI cable 2 Last SCSI device connected CD ROM drive tape drive etc ao The graphics adapter if the system console is defined as a graphical display 4 Riser card 5 System board See notes on page 2 1 6 Processor card 7 Power Supply Repeat this step until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs have been exchanged call your service support person for assistance If the symptom has changed check for loose cards cables and obvious problems If you do not find a problem return to Step 1540B 1 on page 2 39 in this MAP and follow the instructions for the new symptom 2 46 7043 43P Series Service Guide YES Repeat this step adding one SCSI device at a time until all the SCSI devices that were attached to the integrated SCSI adapter are connected and tested Go to Step 1540B 9 Step 1540B 9 The system is working correctly with this configuration One of the FRUs adapters that you removed is probably defective 1 Make sure the diagnostic CD ROM disc is inserted into the CD ROM drive 2 Turn the power off 3 Plug the diskette drive cable into the diskette drive connector on the system board 4 Turn the power on 5 After the keyboard indicator is displayed press the F5 key on the directly attached keyboard or the number
41. failure to satisfy the protection requirements resulting from a non recommended modification of the product including the fitting of option cards supplied by third parties Consult with your dealer or sales representative for details on your specific hardware This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to CISPR 22 European Standard EN 55022 The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication devices International Electrotechnical Commission IEC Statement This product has been designed and built to comply with IEC Standard 950 United Kingdom Telecommunications Safety Requirements This equipment is manufactured to the International Safety Standard EN60950 and as such is approved in the UK under the General Approval Number NS G 1234 J 100003 for indirect connection to the public telecommunication network The network adapter interfaces housed within this equipment are approved separately each one having its own independent approval number These interface adapters supplied by the manufacturer do not use or contain excessive voltages An excessive voltage is one which exceeds 70 7 V peak ac or 120 V dc They interface with this equipment using Safe Extra Low Voltages only In order to maintain the separate independent approval of the manufact
42. follow the steps associated with All display problems in the Entry MAP on page 2 1 If the console selection screens can be seen on the terminals but there is no response to attempts to select the console 1 If selecting the console with a keyboard attached to the system replace the keyboard If replacing the keyboard does not fix the problem replace the system board 2 If selecting the console with an ASCII terminal suspect the ASCII terminal Use the Problem Determination Procedures for the terminal Replace the system board if these procedures do not reveal a problem Note Terminal settings should be set to e 9600 bps bits per second e No Parity e 8 Data bits e 1 Stop bit If you replace FRUs and the problem is still not corrected go to MAP 0030 in the Diagnostics Information for Multiple Bus Systems unless otherwise indicated in the tables 3 20 7043 43P Series Service Guide Firmware Location Codes These codes can be found in the System Management Services error log as described in Step 1020 4 on page 2 11 Location codes vary in length depending on the device being referenced In general if a location code is referring to an adapter or controller the location code is 4 digits eg 04 01 identifies the device controller adapter on the PCI bus in physical slot 1 If a device is optional and plugs into an adapter controller it is normally 8 digits eg 01 C0 00 00 is identifying the first diskett
43. original FRU Repeat this step until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs have been exchanged go to MAP 1540 Minimum Configuration on page 2 21 2 14 7043 43P Series Service Guide MAP 1520 Power Notes 1 This is not a start of call MAP Use this Power MAP only if you have been directed here from a MAP step in the Diagnostics Information for Multiple Bus Systems 2 The Model 150 has a power LED located on the operator panel When the system is powered on the LED should be on solid This procedure is used to locate power problems in system units If a problem is detected this procedure helps you isolate the problem to a failing unit Observe the following safety notice during service procedures DANGER An electrical outlet that is not correctly wired could place hazardous voltage on metal parts of the system or the devices that attach to the system It is the responsibility of the customer to ensure that the outlet is correctly wired and grounded to prevent and electrical shock Before installing or removing signal cables ensure that the power cables for the system unit and all attached devices are unplugged When adding or removing any additional devices to or from the system ensure that the power cables for those devices are unplugged before the signal cables are connected You must disconnect all power cables from the existin
44. ports 1 2 battery disposal recycling xiii boot list 6 1 bus SRN to FRU Table 4 11 C CD ROM eject button 1 1 command line open firmware 7 44 cover installation 8 5 cover lock 8 3 D devices startup 7 9 diskette eject button 1 1 E emergency eject CD ROM 1 1 error code to FRU index Model 140 and Model 240 3 2 Model 150 4 1 error codes firmware A 1 POST 3 2 Ethernet 1 2 Ethernet port 1 2 H hard disk drive in use light 1 1 headphone connector CD ROM 1 1 headphone port 1 2 l index error code to FRU 3 2 installing cover 8 5 memory modules 8 22 K keyboard port 1 2 keyboards 9 8 L laser safety information xii location codes Model 150 5 1 AIX 5 4 format 5 1 physical 5 1 maintenance analysis procedures MAPs 2 1 minimum configuration Map 2 21 power MAP 2 15 problem determination MAP 2 7 quick entry MAP 2 2 media removal 8 3 memory PD bits 4 13 memory problem resolution map 2 12 Index X 1 microphone port 1 2 minimum configuration Map 2 21 O open firmware command line 7 44 operator panel display 1 1 ordering publications xv xvi P parallel port 1 2 part numbers publications xvi parts 9 8 keyboard 9 8 PD bits 4 13 physical location codes 5 1 POST error codes 3 2 power MAP 2 15 power switch location 1 1 power on light 1 1 preface xv problem determination MAP 2 7 product disposal xiii publications ordering xv xvi Q quick entry MAP 2 2 R recycli
45. procedures for correcting the problem on that device 2 Graphics adapter if installed 3 Cable async or graphics including internal async cable 4 Riser card 5 System board See notes on page 2 1 Repeat this step until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs have been exchanged call your service support person for assistance If the symptom changed check for loose cards and obvious problems If you do not find a problem return to Step 1540B 1 on page 2 39 and follow the instructions for the new symptom YES Go to Step 1540B 8 on page 2 46 Chapter 2 Maintenance Analysis Procedures MAPs 2 45 Step 1540B 8 1 2 3 Disconnect the signal and power connectors from all the SCSI devices except 8 Make sure the diagnostic CD ROM is inserted into the CD ROM drive Turn the power off Plug the internal SCSI cable into both SCSI connectors on the system board the CD ROM drive Make sure the SCSI chain is properly terminated see SCSI Bus Termination on page 1 18 Turn the power on After the keyboard indicator is displayed press the F5 key on the directly attached keyboard or the number 5 key on an ASCII terminal keyboard Enter the appropriate password when prompted to do so Is the Please define the System Console screen displayed NO One of the FRUs remaining in the system unit is
46. the Model 150 4 3 Table 4 1 Page 4 of 11 Firmware Error Codes Error Code Function Description Repair Action Possible Failing FRU 20EE000A Pointer to Operating System not found in non volatile storage Values normally found in non volatile storage that point to the location of an Operating System were not found This can happen for two reasons either your installed Operating System doesn t support storing the values or some event occurred that caused the system to lose non volatile storage information drainage or replacement of the battery If you are running AIX this information can be reconstructed by running the bootlist command specifying the device that the Operating System is installed on Please refer to your AIX documentation for the exact syntax and usage of the bootlist command In order to boot the Operating System so that the above mentioned values can be reconstructed power the system down and power it back up again this should cause the system to look for the Operating System in the devices contained in the custom boot list or in the default boot list depending on the condition of the system If this is not successful modify the Boot Sequence also known as boot list to include devices that are known to contain a copy of the Operating System This can be accomplished by using the System Management Services Menus For example select a hard disk known to have a copy of the Operating System as
47. the first and only device in the boot sequence boot list and attempt to boot again 20EE000B The system was not able to find an Operating System on the device list that was attempted Modify the Boot Sequence also known as boot list to include devices that are known to contain a copy of the Operating System This can be accomplished by powering down the system powering it back up again and using the System Management Services Menus For example select a hard disk known to have a copy of the Operating System as the first and only device in the boot sequence boot list and attempt to boot again SCSI Device errors SCSI device error notes 1 Before replacing any system components a Ensure that the controller and each device on the SCSI bus is assigned a unique SCSI ID b Ensure SCSI bus is properly terminated c Ensure SCSI signal and power cables are securely connected and not damaged 2 The location code information is required to identify the ID of SCSI device failures as well as to indicate the location of the controller to which the device is attached 4 4 7043 43P Series Service Guide Table 4 1 Page 5 of 11 Firmware Error Codes Error Code Function Repair Action Possible Failing FRU Description 21A00001 Test Unit Ready Refer to SCSI device error notes above Failed hardware 1 Replace SCSI device error 2 Replace SCSI cable 3 Rep
48. the last memory module pair installed 3 Turn the power on Does the operator panel stabilize for more than 60 seconds with code FDC FF2 FF3 or F4D displayed or is one of these codes displayed immediately before the system unit attempts to restart NO Go to Step 1540B 6 on page 2 43 YES Go to Map 0410 Repair Checkout in the Diagnostics Information for Multiple Bus Systems 2 42 7043 43P Series Service Guide Step 1540B 6 One of the FRUs remaining in the system unit is defective 1 Turn the power off 2 Exchange the following FRUs the order listed a System board See notes on page 2 1 b Power supply 3 Turn the power on Does the operator panel stabilize for more than 60 seconds with code FDC FF2 FF3 or F4D displayed or is one of these codes displayed immediately before the system unit attempts to restart NO Reinstall the original FRU Repeat this step until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs have been exchanged call your service support person for assistance If the symptom has changed check for loose cards cables and obvious problems If you do not find a problem return to Step 1540B 1 on page 2 39 in this MAP and follow the instructions for the new symptom YES Go to Map 0410 Repair Checkout in the Diagnostics Information for Multiple Bus Systems Chapter 2 Maintenance Analysis Procedures MAPs
49. then On and retry the boot operation Verify the network connection network could be down Verify that IP parameters are correct Try to Ping the target server Have network administrator verify the server configuration for this client Replace network cable Replace network adapter unless trying to boot using the ethernet controller on the system board It is possible that another installed adapter is causing the problem Chapter 3 Error Code to FRU Index for Model 140 and Model 240 3 19 Remove all installed adapters except the one you are trying to boot and try to boot the standalone diagnostics from a CDROM drive attached to the scsi controller on the system board If this is successful run the diagnostics against the system particularly against the target network boot controller adapter If this is successful re install adapters and attached devices as applicable that were removed one at a time and run the diagnostics against the system i Replace riser card j Replace system board if not replaced in previous step 5 If you replaced the indicated FRUs and the problem is still not corrected or the above descriptions did not address your particular situation go to MAP 1540 Minimum Configuration Fxx Code Console Problems This section describes console problems indicated by a code in the table under Firmware Checkpoints on page 3 14 If a console is attached but nothing is displayed on it
50. tt A A oe Gag Sees ee eek SS a xvi Chapter 1 Reference Information 1 1 Specifications for Model 140 Model 150 and Model 240 1 4 System Board Locations for Model 140 1 6 Model 140 System Board Jumper Settings 2 0 1 8 Riser Card for Model 140 2 2 0 202 020 0000220 eee 1 9 System Board Locations for Model 150 1 10 System Board Jumper Settings for Model 150 1 12 Riser Card for Model 150 0 o 1 13 System Board Locations for Model 240 o 1 14 System Board Jumper Settings for Model 240 1 16 Riser Card for Model 240 0 0 o 1 17 SCSI Bus Termination o PIA e Ea E A R 1 18 Power Gables e nie aeea e aA oe adie a eae a a 1 18 Service Inspection Guide aa aaa 0200020020 eee 1 19 Chapter 2 Maintenance Analysis Procedures MAPS 2 1 A A ttc IS A O 2 1 MAP 1020 Problem Determinati0d 0 e 2 7 Preface iii MAP 1240 Memory Problem Resolution 4 2 12 MAP 520 Power 4 2 a be A ee ia ee ee a A 2 15 MAP 1540 Minimum Configuration 220005 2 21 MAP 1540A Minimum Configuration for the Model 140 and Model 150 2 22 MAP 1540B Minimum Configuration for the Model 240 2 39 Chapter 3 Error Code to FRU Index for the Model 140 and Model
51. verify that all installed adapters are configured correctly Go to MAP 0410 Repair Checkout in the Diagnostics Information for Multiple Bus Systems If the symptom did not change and all the FRUs have been exchanged call your service support person for assistance Step 1540B 16 Select TASK SELECTION Select Process Supplemental Media and follow the on screen instructions to process the media Supplemental media must be loaded and processed one at a time Did the system return to the TASK SELECTION list after the supplemental media was processed NO Go to Step 1540B 17 on page 2 53 YES Press F3 to return to the FUNCTION SELECTION screen Go to Step 1540B 12 substep 4 on page 2 50 2 52 7043 43P Series Service Guide Step 1540B 17 The adapter or device is probably defective If the supplemental media is for an adapter replace the FRUs in the following order 1 Adapter 2 Riser card 3 System board If the supplemental media is for a device replace the FRUs in the following order 1 Device and any associated cables 2 The adapter the device is attached to Repeat this step until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs have been exchanged call your service support person for assistance If the symptom has changed check for loose cards cables and obvious problems If you do not find a problem return to Step 1540B 1
52. version of the device FRU type for a particular product Device FRU unique failure reason codes 1 7 Use in combination with R2 R3 for diagnostic test failure when maximum isolation was obtained 8 9 Use in combination with R2 R3 for diagnostic test failure when maximum isolation was NOT obtained R1 A Log analysis of POST error log B Log analysis of machine check or checkstop error log Cc Reserved D Diagnostic detected missing resource E F Reserved A 1 Table A 2 Page 2 of 2 Service Reference Code Field Descriptions Field Description R2 R3 Device FRU uni que failure reason codes Table A 3 Page 1 of 3 Current PCI 2 1 Class Code Definition class PCI n lower eae Description nibble S2 Devices that were built before the class code field was defined 0 00 All currently implemented devices except VGA compatible devices 01 VA compatible devices Mass storage controller 00 SCSI bus controller 01 IDE controller 1 02 Floppy disk controller 03 Intelligent Peripheral Interface IPI bus controller 04 Redundant Array of Independent Disk RAID controller 80 Other mass storage controller Network controller 00 Ethernet controller 3 01 Token Ring controller 02 FDDI controller 03 ATM controller 80 Other network controller Display controller 00 VGA Compatible controller 01 Extended Graphics Array XGA c
53. with any code other than FDC FF2 FF3 or F4D Model 140 E1DC E1F2 E1F3 E1F7 or E14D Model 150 e Alternate between FFD and any other code Model 140 E1FD and any other code Model 150 NO Go to Map 0410 Repair Checkout in the Diagnostics Information for Multiple Bus Systems YES Reinstall the original FRU Repeat this step until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs have been exchanged call your service support person for assistance If the symptom has changed check for loose cards cables and obvious problems If you do not find a problem return to Step 1540A 1 on page 2 22 in this MAP and follow the instructions for the new symptom Chapter 2 Maintenance Analysis Procedures MAPs 2 27 Step 1540A 7 Model 140 only 1 Turn the power off 2 Install the L2 cache card Does the operator panel do one of the following e Stop with any code other than FDC FF2 FF3 or F4D Model 140 e Alternate between FFD and any other code Model 140 NO The system board or L2 cache card is defective 1 Replace the L2 cache card and repeat this step 2 Replace the system board and install the original L2 cache card and repeat this step 3 Replace the L2 cache card and repeat this step 4 If the symptom did not change and both the system board and L2 cache card have been replaced call your service support pe
54. 0 uses 10 Base T Model 150 uses 100 10 Base T 5 External SCSI Port For connecting external SCSI devices 6 Audio Ports Headphone 0 Microphone qe Audio line out 4 Audio line in 1 2 7043 43P Series Service Guide 7 Voltage Selection Switch Model 140 and Model 240 only Select either 115 V or 230 V setting Voltage selection is not needed on Model 150 as it uses an autoranging power supply 8 Security tether attachment Attachment point for a security tether 9 9 Pin Serial Ports am and m2 Fora TTY terminal Modem or other serial devices 10 Tablet Port For attaching a digitizing tablet to your system unit 11 Ethernet Port For attaching your system unit to an Ethernet thick connection or Ethernet thin connection using an optional transceiver through a 10 Base 5 or 100 10 Base 5 connector Model 140 and Model 240 uses 10 Base 5 Model 240 uses 100 10 Base 5 12 Expansion Slots For adding ISA and PCI adapters Front View without Covers System Board Riser Card Processor Cards Model 240 Power Supply d 5 Drive Bays 4 an 1 3 Reference Information Chapter 1 Specifications for Model 140 Model 150 and Model 240 The mechanical packaging cooling power supply and environmental requirements for the workstation is shown in the following Dimensions e In horizontal orientation Height 165 mm 6 5 inches
55. 00 P1 K1 J59 Base Address 0x0060 Mouse 01 K1 01 00 P1 O1 J56 Base Address 0x0060 Audio Port 01 Q2 P1 Q2 Diskette Port 01 D1 P1 D1 J16 Base Address 0x03F0 5 2 7043 43P Series Service Guide Name AIX Location Physical Logical Location Code Connection Identification Code Keyboard Port 01 K1 00 P1 K1 J59 Base Address 0x0060 Mouse Port 01 K1 01 P1 01 J56 Base Address 0x0060 Serial Port 1 01 S1 P1 S1 J24 Base Address 0x03F8 Serial Port 2 01 S2 P1 S2 J23 Base Address 0x02F8 Parallel Port 01 R1 P1 R1 J49 Base Address 0x0378 Ethernet Port 10 60 P1 E1 J45 Host Bridge IDOO Device 12 SCSI Port 10 80 P1 Z1 J33 J38 Host Bridge IDOO Device 16 Tablet Port 01 Q1 P1 Q1 Card in PCI Slot 1 1P 08 P1 1 11 J1 PCI Bridge ID01 Device 18 Card in PCI Slot 2 10 b0 P1 1 12 J2 Host Bridge IDOO Device 22 Card in PCI Slot 3 10 90 P1 1 13 J3 Host Bridge IDOO Device 18 Card in PCI Slot 4 1P 18 P1 1 14 J5 PCI Bridge IDO1 Device 19 Card in PCI Slot 5 1P 10 P1 1 15 J4 PCI Bridge IDO1 Device 19 Base CDROM in Bay P1 Z1 A3 Primary SCSI Bus ID 2 3 Media Drive in Bay 3 P1 Z1 A2 or Primary SCSI Bus ID A6 2or6 DASD in Bay 4 P1 Z1 A4 Primary SCSI Bus ID 4 DASD in Bay 5 P1 Z1 A5 Primary SCSI Bus ID 5 Fan 1 F1 J27 J30 Operator Panel L1 J41 Power Supply V1 J7 J8 J2 J9 Chapter 5 Location Codes Model 150 only 5 3 AIX Location Codes Th
56. 000 000 005 SMS Invalid portion of RIPL IP address gt 255 Enter valid RIPL IP address Example 255 192 002 000 006 SMS No SCSI controllers present The system board should always have at least an integrated PCI SCSI controller replace system board See notes on page 3 1 regarding system board replacement 007 Console Selection Keyboard not found 1 Plug in keyboard 2 Replace system board See notes on page 3 1 008 No configurable adapters found in the system This warning occurs when the selected SMS function cannot locate any devices adapters supported by the function If a supported device is installed 1 Replace the device or adapter Replace riser card 2 3 Replace system board 21A00xxx SCSI disk drive 1 Before replacing any system components a Ensure that the controller and each device on the SCSI bus is assigned a unique SCSI ID b Ensure SCSI bus is properly terminated See SCSI Bus Termination on page 1 18 c Ensure SCSI signal and power cables are securely connected and not damaged 2 The location code information is required to identify the ID of SCSI device failures as well as to indicate the location of the controller to which the device is attached xxx 001 Test Unit Ready Failed hardware error SCSI device 2 SCSI cable 3 SCSI controller If on system board see 3 1 3 6 7043 43P Series Ser
57. 103P 93H8121 1 Keyboard 102 Canada French ID 058 93H8122 1 Keyboard 102 Canada French ID 445 93H8123 1 Keyboard 102 Spanish ID 171 93H8124 1 Keyboard 104 Brazil Portuguese ID 275 93H8125 1 Keyboard 102 Arabic ID 238 93H8126 1 Keyboard 102 Belgium French ID 120 93H8127 1 Keyboard 102 Belgium ID 120 93H8128 1 Keyboard 102 Bulgarian ID 442 93H8129 1 Keyboard 102 Czech ID 243 93H8130 1 Keyboard 102 Danish ID 159 93H8131 1 Keyboard 102 Dutch ID 143 93H8132 1 Keyboard 102 French ID 189 93H8133 1 Keyboard 102 German ID 129 93H8134 1 Keyboard 102 Greek ID 319 93H8135 1 Keyboard 101 Hebrew ID 212 93H8136 1 Keyboard 102 Hungarian ID 208 93H8137 1 Keyboard 102 Iceland ID 197 93H8138 1 Keyboard 102 Italy ID 142 93H8139 1 Keyboard 102 Norwegian ID 155 93H8140 1 Keyboard 102 Polish ID 214 93H8141 1 Keyboard 102 Portuguese ID 163 93H8142 1 Keyboard 102 Romanian ID 446 93H8143 1 Keyboard 101 Russian ID 443 93H8144 1 Keyboard 102 Serbian ID 118 93H8145 1 Keyboard 102 Slovak ID 245 93H8146 1 Keyboard 102 Spanish ID 172 93H8147 1 Keyboard 102 Sweden Finland ID 153 93H8148 1 Keyboard 105 Swiss F G ID 150 93H8149 1 Keyboard 102 Turkish ID 179 93H8150 1 Keyboard 102 Turkish ID 440 93H8151 1 Keyboard 102 UK English ID 166 93H8152 1 Keyboard 102 Latvia ID 234 93H8153 1 Keyboard US English ISO9995 ID 103P 93H8154 1 Keyboard 106 Japan ID 194 93H8155 1 Keyboard 101
58. 15 V operation use a UL listed cable set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a parallel blade grounding type attachment plug rated at 15 A 125 V For 230 V operation in the United States use a UL listed cable set consisting of a minimum 18 AWG Type SVT or SJT three conductor cable a maximum of 15 feet in length and a tandem blade grounding type attachment plug rated at 15 A 250 V e Appliance couplers complying with International Electrotechnical Commission IEC Standard 320 Sheet C13 1 18 7043 43P Series Service Guide Power cables used in other countries consist of the following e Electrical cables Type HD21 e Attachment plugs approved by the appropriate testing organization for the specific countries where they are used For units set at 230 V outside of U S use a cable set consisting of a minimum 18 AWG cable and grounding type attachment plug rated 15 A 250 V The cable set should have the appropriate safety approvals for the country in which the equipment will be installed and should be marked HAR Refer to Chapter 9 Parts Information on page 9 1 to find the power cables that are available Service Inspection Guide Perform a service inspection on the system when e The system is inspected for a maintenance agreement e Service is requested and service has not recently been performed e An alterations and attachments review is performe
59. 1BF Create pwr mgmt See Unresolved problems on page 4 26 node E1CO Create ISA ethernet See Unresolved problems on page 4 26 node E1C5 Create ISA interrupt Replace System Planar controller pic node See Unresolved problems on page 4 26 E1C6 Create dma node See Unresolved problems on page 4 26 E1DO Create PCI scsi See Unresolved problems on page 4 26 node E1D3 Create wildcard See Unresolved problems on page 4 26 SCSI block device node SD E1D4 Create wildcard See Unresolved problems on page 4 26 SCSI byte device node ST E1DB Create floppy Replace System Planar controler fac li See Unresolved problems on page 4 26 4 20 7043 43P Series Service Guide Table 4 3 Page 9 of 13 Firmware Checkpoints Checkpoint Description Repair Action hex E1DC Dynamic console If a console is attached but nothing is displayed on it selection follow the steps associated with All display problems in the Entry MAP tables If selection screen s can be seen on the terminals and the appropriate key on the input device associated with the desired display or terminal is pressed within approximately 60 seconds but there is no response to the keystrokes 1 If selecting the console with a keyboard attached to the system replace the keyboard If replacing the keyboard does not fix the problem replace the System Planar 2 If selecting th
60. 2 43 Step 1540B 7 1 Turn the power off 2 Reconnect the system console Notes a If an ASCII terminal has been defined as the system console attach the ASCII terminal cable to the S1 connector on the rear of the system unit Also connect the internal serial and Ethernet cables to the system board b If a display attached to a display adapter has been defined as the system console install the display adapter and connect the display to it Plug the keyboard into the keyboard connector on the rear of the system unit 3 Turn the power on 4 If the ASCII terminal or graphics display including display adapter are connected differently than before the Console Selection screen appears and requires that a new console be selected 5 When the keyboard indicator is displayed press the F1 key on the directly attached keyboard or the number 1 key on an ASCII terminal This triggers the SMS 6 Enter the appropriate password when prompted to do so 7 Wait until the SMS screen is displayed or the system appears to stop 2 44 7043 43P Series Service Guide Is the SMS screen displayed NO One of the FRUs remaining in the system unit is defective In the following order exchange the FRUs that have not been exchanged 1 Go to the Problem Determination Procedures test procedures for the device attached to the S1 serial port or the display attached to the graphics adapter and test those devices If a problem is found follow the
61. 2 of 2 Bus SRN to FRU Reference Table SRN Bus Possible Failing Device and AIX Associated Identification Location Code FRU Device installed in I O Slot 4P 10 70 Adapter to 10 77 Device installed in I O Slot 5P 10 78 Adapter to 10 7F 9CC 101 PCI Bus 01 Device installed in I O Slot 1P 20 58 Adapter to 20 5F Device installed in I O Slot 2P 20 60 Adapter to 20 67 651 730 ISA Bus Diskette Drive port device 1 O board See 01 D1 00 00 note at the bottom of this table Parallel port device 01 R1 1 O board See note at the bottom of this table Serial ports 1 2 device 01 S1 to 1 O board See 01 S2 note at the bottom of this table Mouse port device 01 K1 01 00 1 O board See note at the bottom of this table Keyboard port device 01 K1 00 00 1 O board See note at the bottom of this table Audio port device 01 FF 1 O board See note at the bottom of this table Tablet port device 01 FF 1 O board See note at the bottom of this table Note If a network adapter or the I O board is replaced the network administrator must be notified so that the client IP addresses used by the server can be changed In addition the operating system configuration of the network controller may need to be changed in order to enable system startup Also check to ensure that any client or server that addresses this system is updated 4 12 7043 43P Series Service Guide Me
62. 240 3 1 POS TErrot Codes vulva be eae bee Bd SR e EO 3 2 Firmware Error Codes 0 0000 pee ee 3 4 Firmware Checkpoints o 3 14 Firmware Location Codes 0 0 0000 2p eee ee 3 21 Chapter 4 Error Code to FRU Index for the Model 150 4 1 Eror Codes eiii sowie he dad ka a oe Ae ee Aa oe ed 4 1 Bus SRN to FRU Reference Table 0 0 0 0 0 0 4 11 Firmware Checkpoints 0 00002 ee 4 13 Boot Problems Concerns 0 0000s 4 27 Chapter 5 Location Codes Model 150 only 5 1 Physical Location Codes 7 0 0 e 5 1 AIX Location Codes 2 a 5 4 Chapter 6 Loading the System Diagnostics 6 1 Service Mode Boot Loading Diagnostics 6 2 Standalone vs Online Diagnostics 20 2 200004 6 4 Chapter 7 System Management Services 7 1 Graphical System Management Services 0 a 7 1 CONTO na bat tee a ds E ts Hale fase 7 4 MultiBoot Model 150 only o o o 7 6 Boot Model 140 and Model 240 0 oo e e 7 9 Utilities co com PSs ett a a a ia 7 11 PASSWOId gt ca as a a BP ALS 7 13 Audio Model 140 and Model 240 only o o o coo 7 17 Hard Disk Spin Up Delay Model 150 only 7 18 Eror LOG o ton alan Wt pe te ee hie ee em pap ee S 7 19 RIRE sii Ae eS et aunt RAL Swen fe hd tae a ate
63. 4 Error Code to FRU Index for the Model 150 4 13 Table 4 3 Page 2 of 13 Firmware Checkpoints Checkpoint Description Repair Action hex E109 Copy CRC See Unresolved problems on page 4 26 verification code to RAM E10A Turn on cache See Unresolved problems on page 4 26 E10B Flush cache See Unresolved problems on page 4 26 E10C Jump to CRC See Unresolved problems on page 4 26 verification code in RAM E10D Compute composite See Unresolved problems on page 4 26 image CRC E10E Jump back to ROM See Unresolved problems on page 4 26 E10F Transfer control to See Unresolved problems on page 4 26 Open Firmware E110 Turn off cache See Unresolved problems on page 4 26 Check if composite image CRC is valid E111 GOOD CRC jump See Unresolved problems on page 4 26 to composite image E112 BAD CRC initialize See Unresolved problems on page 4 26 base memory stack E113 BAD CRC copy See Unresolved problems on page 4 26 uncompressed recovery block code to RAM E114 BAD CRC jump to See Unresolved problems on page 4 26 code in RAM E115 BAD CRC turn on See Unresolved problems on page 4 26 cache E116 BAD CRC copy See Unresolved problems on page 4 26 recovery block data section to RAM E117 BAD CRC See Unresolved problems on page 4 26 Invalidate and flush cache set TOC E118
64. BAD CRC branch See Unresolved problems on page 4 26 to high level recovery control routine 4 14 7043 43P Series Service Guide Table 4 3 Page 3 of 13 Firmware Checkpoints Checkpoint Description Repair Action hex E119 Initialize base See Unresolved problems on page 4 26 memory stack E11A Copy uncompressed See Unresolved problems on page 4 26 recovery block code to RAM E11B Jump to code in See Unresolved problems on page 4 26 RAM E11C Turn on cache See Unresolved problems on page 4 26 E11D Copy recovery block See Unresolved problems on page 4 26 data section to RAM E11E Invalidate and flush See Unresolved problems on page 4 26 cache set TOC E11F Branch to high level See Unresolved problems on page 4 26 control routine E120 Initialize I O and See Unresolved problems on page 4 26 early memory block E121 Initialize S P See Unresolved problems on page 4 26 E122 No memory See MAP 1240 Memory Problem Resolution on detected system page 2 12 lockup Note Harddisk light is on continuously E123 No SIMM found in See Unresolved problems on page 4 26 the socket E124 Disable defective See Unresolved problems on page 4 26 memory bank E125 Clear PCI devices See Unresolved problems on page 4 26 command reg go forth E126 Check valid image See Unresolved problems on page 4 26 s
65. BM batteries and battery packs For information on proper disposal of the batteries in this unit please contact IBM at 1 800 426 4333 Please have the IBM part number that is listed on the battery available when you make your call For information on battery disposal outside the United States contact your local waste disposal facility Environmental Design The environmental efforts that have gone into the design of this system signifies IBM s commitment to improve the quality of its products and processes Some of these accomplishments include the elimination of the use of Class ozone depleting chemicals in the manufacturing process and reductions in manufacturing wastes For more information contact an IBM account representative Environmental Notices Xiii XiV 7043 43P Series Service Guide About This Book This book provides reference information maintenance analysis procedures MAPs error codes and removal and replacement procedures This book also provides information on diagnostics System Management Services and firmware flow A parts catalog is also included MAPs that are common to all systems are contained in the Diagnostics Information for Multiple Bus Systems This book is used by the service technician to repair system failures This book assumes that the service technician has had training on the system unit ISO 9000 ISO 9000 registered quality systems were used in the development and manufacturing of th
66. CAUTION A class 3 laser is contained in the device Do not attempt to operate the drive while it is disassembled Do not attempt to open the covers of the drive as it is not serviceable and is to be replaced as a unit Class 1 laser products are not considered to be hazardous The optical drive contains internally a Class 3B gallium arsenide laser that is nominally 0 14 milliwatts at 830 nanometers The design incorporates a combination of enclosures electronics and redundant interlocks such that there is no exposure to laser radiation above a Class 1 level during normal operation user maintenance or servicing conditions Xii 7043 43P Series Service Guide Environmental Notices Product Recycling and Disposal Components of the system unit such as structural parts and circuit cards can be recycled where recycling facilities exist Companies are available to disassemble reutilize recycle or dispose of electronic products Contact your account representative for more information This system unit contains batteries and circuit boards with lead solder Before you dispose of this unit these batteries and circuit boards must be removed and discarded according to local regulations or recycled where facilities exist This book contains specific information on each battery type where applicable Battery Return Program In the United States IBM has established a collection process for reuse recycling or proper disposal of used I
67. Chinese US ID 467 93H8156 1 Keyboard 103 Korea ID 413 93H8157 1 Keyboard 101 Thailand ID 191 2 76H5084 1 Three Button Mouse 9 8 7043 43P Series Service Guide Power Cables SO OE Doo Index Part Number Country 1838574 Bahamas Barbados Bolivia Brazil Canada Costa Rica Dominican Republic El Salvador Ecuador Guatemala Guyana Haiti Honduras Jamaica Japan Netherlands Antilles Panama Peru Philippines Taiwan Thailand Trinidad Tobago U S A except Chicago Venezuela 6952300 Bahamas Barbados Bermuda Bolivia Brazil Canada Cayman Islands Colombia Costa Rica Dominican Republic Ecuador El Salvador Guatemala Guyana Haiti Honduras Jamaica Japan Korea South Mexico Netherlands Antilles Nicaragua Panama Peru Philippines Puerto Rico Saudi Arabia Suriname Trinidad Taiwan U S A except Chicago Venezuela 62X1045 Chicago U S A stackable 13F9940 Argentina Australia New Zealand 13F9979 Abu Dhabi Austria Belgium Bulgaria Botswana Egypt Finland France Germany Greece Iceland Indonesia Korea South Lebanon Luxembourg Macau Netherlands Norway Poland Portugal Romania Saudi Arabia Spain Sudan Sweden Turkey Yugoslavia 13F9997 Denmark 14F0015 Bangladesh Burma Pakistan South Africa Sri Lanka Chapter 9 Parts Information 9 9 Index P
68. DIMM Model 150 93H6823 1 6 Model 140 128MB DIMM Model 140 19L1809 1 4 Model 150 128MB DIMM Model 150 93H6822 2 8 Model 240 128MB DIMM Model 240 29L3302 1 4 Model 150 256MB DIMM Model 150 6 93H1821 1 Diskette Cable Assembly 7 92F2565 1 Interposer 8 73H0435 1 SCSI Cable Assembly Model 140 and Model 150 40H7572 1 SCSI Cable Assembly Model 240 9 93H6151 1 Ultra SCSI Cable Assembly Optional 10 73H4532 1 Riser Card Model 140 08L1417 1 Riser Card Model 150 73H3712 1 Riser Card Model 240 11 12H0619 1 Vertical Stand Model 140 and Model 240 07L9115 1 Vertical Stand Model 150 12 40H6328 2 9 pin to 25 pin Serial Port Converters 13 11H2168 1 Display Cable Toroid Kit 14 15F8409 1 Battery 15 65G8850 1 CD ROM drive audio cable Note Model 240 memory modules must be installed in groups of matched pairs Chapter 9 Parts Information 9 5 Keyboard and Mouse 9 6 7043 43P Series Service Guide Index Number FRU Number Model 140 amp Model 240 8131596 1391414 1391526 64F7707 1399583 82G3280 82G2383 1399570 1391407 1391511 1391402 1391403 1399046 1391408 1399581 1391407 1393395 66G0507 52G9658 82G3292 1391409 1399580 1391410 1399582 1399579 1399571 1391405 1391411 1391412 1393286 8125409 1391406 82G3278 93H8153 93H8152 93H9113 FRU Number Black 07L9451 07L9453 07L9452 07L9450 07L9454 07L9447 07L9448 07L9481 07L9455 07L9456 07L9457
69. Depth 460 mm 18 1 inches Width 420 mm 16 5 inches e In vertical orientation Height 450 mm 17 7 inches Depth 460 mm 18 1 inches Width 235 mm 9 25 inches Weight 14 5 kg 29 Ib Minimum to 18 2 kg 40 Ib Maximum Maximum Support Capacity Horizontal Position 27 3 kg 60 Ibs Operating Environment Class B Temperature 16 to 32 C 60 to 90 F Humidity 8 to 80 noncondensing Maximum Altitude 2135 m 7000 feet Power Source Loading 0 3k VA typical 0 5k VA maximum Power Supply 250 watts 1 4 7043 43P Series Service Guide Operating Voltage 100 to 125V ac 50 to 60 Hz 200 to 240V ac 50 to 60 Hz Heat Output Maximum Operating 796 BTUs per hour Idling 597 BTUs per hour Acoustics e Average sound pressure levels At operator position 43 dB operating 38 dB idle At bystander position 1 meter 38 dB operating 36 dB idle e Declared upper limit sound power levels 5 3 Bels operating 5 0 Bels idle Chapter 1 Reference Information 1 5 System Board Locations for Model 140 1 6 J59 J56 J49 J45 J38 yaa El 31 232 J22 J17 313 J3 J39 Riser J57 J54 J52 J51
70. E L J Figure 7 5 Text based System Management Services Select Boot Devices Menu Display Current Settings Lists the current order of devices in the boot list The following screen shows an example of this display 7 30 7043 43P Series Service Guide A Current Boot Sequence Diskette Ethernet Integrated SCSI CD ROM id 3 slot 1 SCSI 500MB Hard Disk id 6 slot 1 SCSI 500MB Hard Disk id 5 slot 5 CERAS Figure 7 6 Text based System Management Services Boot Sequence Screen Restore Default Settings Restores the boot list to the default sequence of e The primary diskette drive e CD ROM drive e Tape id 5 e Hard disk drive id 6 e Network device Selecting any of the Configure Boot Device options displays the following screen Chapter 7 System Management Services 7 31 Configure Nth Boot Device Device Number Current Position Device Name 1 1 Diskette 2 2 Ethernet 3 3 SCSI CD ROM 4 4 SCSI 4 5GB Hard Disk 5 e Figure 7 7 Text based System Management Services Configure Boot Device Screen Attention If no user defined boot list exists and the privileged access password has been enabled you are asked for the privileged access password at startup every time you boot up your system See Set Privileged Access Password on page 7 35 for more information on the privileged access password 7 32 7043 43P Series Service Guide Utilities The Utilities screen enables
71. Front Bezel and Power Switch Removal 1 If you have not already done so remove the covers as described in Cover on page 8 3 Do the removal procedure under Fan and Speaker Assembly on page 8 34 Remove the media fan assembly and disconnect the media fan cable Loosen Screws Slide Assembly Media Backward to Remove Snap off the media drive bracket attachment pin located at the left rear corner of the media drive bracket Media Drive Bracket Attachment Pin 5 Remove the screw which secures the media drive bracket to the side of the chassis then slide the media drive bracket assembly to the rear of the system unit 8 10 7043 43P Series Service Guide 6 7 All of the latches attaching the front bezel to the chassis are now accessible just inside the front of the system unit Release these latches and pull the front bezel away from the chassis To remove the power switch remove the two screws which secure it to the chassis then disconnect the power switch cable from the system board Replacement 4 Connect the power switch cable to the system board 2 3 Fasten the power switch to the chassis with the two mounting screws Slide the front bezel onto the front of the chassis until the latches are securely mounted Slide the media drive bracket assembly towards the front of the chassis and into position Secure the media drive bracket assembly to the side of the cha
72. J48 J47 Card L2 Cache J37 B1 J16 190 E 9 07 J25 J15 388 EXE J20 J20L J41 J46 83533 J44 J42 2 J26 a aolfaal eal ee J30 eos 200 J27 H J43 J40 7043 43P Series Service Guide B1 J2 J3 J5 J6 J7 J8 J10 J11 J13 J15 J16 J17 J20 Battery connector Auxiliary 5V connector Audio input connector CD ROM audio connector CD ROM audio connector Power connector Power connector Media Fan connector Voltage Regulator Card connector Audio output connector Remote Power up Jumper Diskette drive connector Microphone jack Tablet port connector J20L Tablet port connector J21 J22 J23 J24 J25 J28 J29 J33 J37 Privileged Access Password jumper Headphone jack Serial port connector 2 Serial port connector 1 Tablet port connector SCSI security jumper Internal SCSI 8 bit connector not supported Internal SCSI 16 bit connector L2 Cache Card connector J38 J39 J41 J45 J47 J48 J49 J50 J51 J52 J54 J56 J57 J59 J90 J31 J32 J34 J14 J26 J27 J30 J40 J42 J43 J46 External SCSI connector Riser card connector Operator Panel Connector Ethernet twisted pair c
73. Memory slotA 8MB slotB 8MB LPT addr 3BC COM addr 3F8 COM addr 2F8 Audio Keyboard Mouse Diskette addr 3F0 Integrated Ethernet addr 80005AF67BD SCSI cntlr id 7 Figure 7 3 Text based System Management Services Config Screen Note that this configuration information does not include ISA adapters installed in the system unit 7 28 7043 43P Series Service Guide MultiBoot Menu Model 150 The options available from this screen allow you to view and set various options regarding the operating system and boot sequence Note The SMS software on the Model 140 and Model 240 do not have this menu option On these systems this menu is replaced by the Boot menu See Select Boot Devices on page 7 30 for details f Multiboot Menu Select Software Software Default Select Install Device Select Boot Devices OK Prompt Multiboot Startup DAorwNnrr L J Figure 7 4 Text based System Management Services Multiboot Menu Select Software If supported by the operating system this option shows the names of the operating system installed This option may not be supported by all operating systems In the case of AIX this is a supported option if you receive a message saying that No Operating System Installed this would mean that information in non volatile storage could have been lost as would happen if the battery had been removed In order to recreate this value issue the
74. P1 J31 P10 P11 a wo e 2 O PA 40 ooo 1 14 7043 43P Series Service Guide J1 J2 J3 J4 J5 J6 J7 J8 J9 J10 J12 J13 J14 J15 J17 J18 J19 J20 J21 J22 J23 J24 J25 Audio input connector Audio output connector Microphone jack Headphone jack External SCSI connector Ethernet twisted pair connector Parallel port connector Mouse port connector Keyboard port connector Internal SCSI connector SCSI security jumpers Serial port 2 connector Serial port 1 connector CD ROM audio connector Memory connector H DIMM 7 Memory connector E DIMM 4 Memory connector D DIMM 3 Memory connector C DIMM 2 Memory connector B DIMM 1 Memory connector A DIMM 0 Memory connector G DIMM 6 Memory connector F DIMM 5 Riser card connector J26 J27 J28 J29 J30 J31 J32 J33 J34 J35 J36 J37 J38 J40 J41 J42 J43 J44 U69 U68 Diskette drive connector Power connectors P1 P2 Power On Password override jumper change jumper position to bypass password Remote power up jumper Power connector P9 aux 5V dc power connector Power switch connector Privileged Access Password jumper Power connector P10 Ethernet AUI Power connector P11 RISC watch connector Riser card connector 64 bit PCI Internal SCSI connector Media bay fan connector Speaker connector Fan connector Fan connec
75. RS 6000 7043 43P Series Service Guide SA38 0512 03 Fourth Edition October 1998 The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law THIS PUBLICATION IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication The manufacturer may make improvements and or changes in the product s and or the program s described in this publication at any time without notice It is possible that this publication may contain reference to or information about products machines and programs programming or services that are not announced in your country Such references or information must not be construed to mean that these products programming or services will be announced in your country Any reference to a specific licensed program in this publication is not intended to state or imply that you can use only that licensed program You can use any functionally equivalent program instead Requests for tech
76. X adapter diagnostics Replace card Update system firmware Replace power supply 26020005 PCI adapter firmware is too large to load DOAGO0ON Update card firmware Move card to another slot Run AlX adapter diagnostics Replace card Update system firmware Replace power supply Chapter 4 Error Code to FRU Index for the Model 150 4 9 Table 4 1 Page 10 of 11 Firmware Error Codes RTC problem resolution Error Code Function Repair Action Possible Failing FRU Description 26020006 PCI adapter 1 Update card firmware firmware failed 2 Move card to another slot evaluation has a 3 Run AlX adapter diagnostics bug 4 Replace card 5 Update system firmware 6 Replace power supply 26020007 Unable to allocate 1 Move card to another slot bridge Bus resources to 2 Update card firmware PCI adapter partial 3 Run AIX adapter diagnostics allocation may have 4 Replace card succeeded 5 Update system firmware 6 Replace power supply RTC errors 1 Errors reported against the Real Time Clock can be caused by low Battery voltage and more rarely power outages that occur during normal system usage Most of these errors are really just warnings that the Real Time Clock data content needs to be re established and do not require any FRU replacement unless the error is persistent When one of these errors occurs the Power On Password and Time and Date information has probab
77. ables from electrical outlets If you have not already done so remove the cover as described in Cover on page 8 3 Disconnect the power supply cables from the system board connectors and any installed drives Remove the rear bezel from the system unit by releasing the three latches and swinging the bezel away from the right side of the system unit Latch Tabs 7043 43P Series Service Guide 5 Remove the mounting screws from the rear of the power supply 6 Remove the power supply from the system by moving it forward and then upward Replacement Replace in reverse order noting the following power supply cable attachments e System board power cables e Diskette drive power cable e Disk drive power cables e Media drive power cables Chapter 8 Removal and Replacement Procedures 8 7 Cable Ties After replacing the power supply ensure you attach cable ties at the areas designated in the following diagrams Power Supply Top View 100mm P5 P4 Power Supply Top View P3 25mm Max 8 8 7043 43P Series Service Guide P10 Power Supply Top View 40mm Bend cables first then attach cable ties T P12 P2 P1 P11 P9 J7 J7 J8 J2 Chapter 8 Removal and Replacement Procedures 8 9
78. access password and later misplace it your system must be returned for service In order to prevent loss of system use please record the privileged access password immediately whenever it is changed Attention If no user defined boot list exists and the privileged access password has been enabled you are asked for the privileged access password at startup every time you boot up your system Moving the password enabling jumper back to the default position does not disable or erase the privileged access password Removing the jumper or moving the jumper back to the default position only prohibits changing or disabling this password with the System Management Services Removing the battery does not affect the state of the privileged access password at all If you previously had set a privileged access password and want to remove it select Remove Privileged Access Password Audio Model 140 and Model 240 only Selecting this utility turns on or off the system tones heard at power on time Hard Disk Spin Up Delay Model 150 only Selecting this utility allows you to adjust the hard disk spin up delay in your system unit Chapter 7 System Management Services 7 35 Display Error Log A screen similar to the following is displayed when you select this option Here you can view or clear your computer s error log Error Log Date Time ErrorCode Location Entry 1 01 04 96 12 13 22 25A80011 00 00 Entry 2 no error logged
79. allows the location code to uniquely identify multiple adapters on individual PCI cards For pluggable ISA adapters CD is equal to the order the ISA cards defined configured either by SMIT or the ISA Adapter Configuration Service Aid For integrated ISA adapters CD is equal to a unique code identifying the ISA adapter In most cases this is equal to the adapter s physical location code In cases where a physical location code is not available CD is be FF EF is the connector ID It is used to identify the adapter s connector that a resource is attached to GH is used to identify a port device or FRU For example e For async devices GH defines the port on the fanout box The values are 00 to 15 e For a diskette drive H defines which diskette drive 1 or 2 G is always 0 e For all other devices GH is equal to 00 For integrated adapter EF GH is the same as the definition for a pluggable adapter For example the location code for a diskette drive is 01 D1 00 00 A second diskette drive is 01 D1 00 01 For SCSI the location code is defined as AB CD EF G H Logical Unit address of the SCSI Device Control Unit Address of the SCSI Device Connector ID devfunc Number Adapter Number or Physical Location Bus Type or PCI Parent Bus Where AB CD EF are the same as non SCSI devices G defines the control unit address of the device Values of 0 to 15 are valid H defines the logical unit address of the device Values of
80. and cables have been removed or there were none attached then one of the FRUs remaining in the system unit is defective To test each FRU exchange the FRUs in the following order 1 Adapter last one installed 2 Riser card 3 System board 4 Power supply If a network adapter or system board is replaced see notes on page 2 1 If the symptom did not change and all the FRUs have been exchanged call your service support person for assistance Repeat this step until all of the FRUs have been exchanged If the symptom has changed check for loose cards cables and obvious problems If you do not find a problem return to Step 1540A 1 on page 2 22 in this MAP and follow the instructions for the new symptom The last device or cable that you disconnected or the last FRU that you exchanged is defective Exchange the defective FRU device or cable Go to Map 0410 Repair Checkout in the Diagnostics Information for Multiple Bus Systems 7043 43P Series Service Guide Step 1540A 13 1 2 Follow the instructions on the screen to select the system console When the DIAGNOSTIC OPERATING INSTRUCTIONS screen is displayed press Enter If the terminal type has not been defined you must use the Initial Terminal option on the FUNCTION SELECTION menu to initialize the AIX operating system environment before you can continue with the diagnostics This is a separate and different operation than selecting the console
81. any extended location information A group of logical devices can have the same base location code because they are all on the same physical package but may require extended location information to describe the connectors they support For example P2 S1 describes the location of the serial port 1 controller and its connector S1 which is located on planar P2 its base location code but the indicates that further devices can be connected to it at the external S1 serial connector The keyboard controller and its connector likewise have location code P2 K1 which means they have the same base location code P2 as serial port 1 but a different external connector In contrast the location code P2 K1 actually points to the device connected to connector K1 that is the keyboard The location code P2 Z1 indicates an integrated SCSI controller which drives connector Z1 while location codes of P2 Z1 point to the actual SCSI bus and devices Each location identifier consists of one alpha prefix character that identifies a location type and a decimal integer number typically one or two digits that identifies a specific instance of this location type Certain location types may also support secondary sub locations which are indicated by appending a period character and a sub location instance number Chapter 5 Location Codes Model 150 only 5 1 Specifically the format of a location code is defined as follows pn n or Jpn n o
82. are unplugged before the signal cables are connected You must disconnect all power cables from the existing system before opening the system unit to add a device Use one hand when possible to connect or disconnect signal cables to prevent a possible shock from touching two surfaces with different electrical potentials During an electrical storm do not connect cables for display stations printers telephones or station protectors for communications lines CAUTION This product is equipped with a 3 wire power cable and plug for the user s safety Use this power cable in conjunction with a properly grounded electrical outlet to avoid electrical shock Chapter 8 Removal and Replacement Procedures 8 1 Handling Static Sensitive Devices ATTENTION Adapters planars diskette drives and disk drives are sensitive to static electricity discharge These devices are wrapped in antistatic bags as shown in this illustration to prevent this damage Take the following precautions e f you have an antistatic wrist strap available use it while handling the device e Do not remove the device from the antistatic bag until you are ready to install the device in the system unit e With the device still in its antistatic bag touch it to a metal frame of the system e Grasp cards and boards by the edges Hold drives by the frame Avoid touching the solder joints or pins e f you need to lay the device down while it is out of
83. art Number Country 7 14F0033 Bahrain Bermuda Brunei Channel Islands Cyprus Ghana Hong Kong India Iraq Ireland Jordan Kenya Kuwait Malawi Malaysia Nigeria Oman People s Republic of China Qatar Sierra Leone Singapore Tanzania Uganda United Arab Emirates Dubai United Kingdom Zambia 8 14F0051 Liechtenstein Switzerland 9 14F0069 Chile Ethiopia Italy 10 14F0087 Israel 11 6952291 Paraguay Colombia Uruguay 9 10 7043 43P Series Service Guide Appendix A Interpreting Firmware Error Codes The error code is an 8 character 4 byte hexadecimal code produced by firmware to identify the potential failing function or FRU in a system It consists of 5 source code characters and 3 reason code characters Individual characters within the error code have specific field definitions as defined in the following tables Table A 1 and Table A 2 Table A 1 Service Reference Code Field Layout Source Code Reason Code Appendix A Interpreting Firmware Error Codes Byte 0 Byte 1 Byte 2 Byte 3 S1 S2 3 S4 S5 R1 R2 R3 Table A 2 Page 1 of 2 Service Reference Code Field Descriptions Field Description Maintenance Package Source that produced the error code 0 Reserved 1 Reserved 2 POST Firmware i 3 BIST 4 Service Processor base system controller etc 5 Reserved 8 Product specific service guide MAPs 9 Reserved A F Reserved 2 Base class S3 S4 Sub class S5 Unique
84. ated at the left rear corner of the media drive bracket Media Drive Bracket Attachment Pin 4 Remove the screw which secures the media drive bracket to the side of the chassis then remove the media drive bracket assembly 5 Remove the screws which secure the media or disk drive within the media drive bracket 8 16 7043 43P Series Service Guide 6 If you are removing a 3 5 inch disk drive remove the screws which secure the disk drive mounting brackets to the disk drive Note The screws which secure disk drive mounting brackets to a disk drive are not the same as those used in the the rest of the assembly Be sure to retain these screws in order to attach the disk drive mounting brackets on the replacement disk drive Replacement To replace perform the removal steps in the reverse order Be sure to match the SCSI addresses of the replacement disk drives with those of the removed disk drives Recommended SCSI addresses are shown in the illustration on page 8 13 Chapter 8 Removal and Replacement Procedures 8 17 Media Drive in Bay 4 or 5 Removal 1 Remove the disk drive bracket assembly from the system unit Disk Drive Screw Bracket 2 Unplug the power and signal cables from the back of the disk drive or drives 3 Remove the screws which secure the disk drive to the disk drive bracket Disk Drive Bracket 3 5 Hard Disk Drive Bay 4 Replacement To replace
85. ath MAP in the Diagnostics Information for Multiple Bus Systems You suspect a cable problem Go to the Adapters Devices and Cable Information for Multiple Bus Systems All other problems You Cannot Find the Symptom in this Table Go to MAP 1020 Problem Determination on page 2 7 2 6 7043 43P Series Service Guide MAP 1020 Problem Determination Purpose of This MAP Use this MAP to get an error code if you were not provided one by the customer or you are unable to load diagnostics If you are able to load the diagnostics go to MAP 0020 in the Diagnostics Information for Multiple Bus Systems Be prepared to record code numbers and use those numbers in the course of analyzing a problem Go to Step 1020 1 Step 1020 1 The following steps analyze a failure to load the diagnostic programs Note You are asked questions regarding the operator panel display You are also asked to perform certain actions based on displayed POST indicators Please be observant of these conditions Insert the diagnostic CD ROM disc into the CD ROM drive _ Turn the power off Turn the power on AA WO N If the keyboard indicator is displayed the word keyboard on an ASCII terminal or the keyboard and hand icon on a graphical display press the F5 key on the directly attached keyboard or the number 5 key on an ASCII terminal Chapter 2 Maintenance Analysis Procedures MAPs 2 7 5 E
86. ayed or is one of these codes displayed immediately before the system unit attempts to restart NO Reinstall the original FRU Repeat the FRU replacement steps until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs have been exchanged call your service support person for assistance If the symptom has changed check for loose cards cables and obvious problems If you do not find a problem return to Step 1540B 1 on page 2 39 in this MAP and follow the instructions for the new symptom YES Go to Map 0410 Repair Checkout in the Diagnostics Information for Multiple Bus Systems Chapter 2 Maintenance Analysis Procedures MAPs 2 41 Step 1540B 4 No failure was detected with this configuration 1 Turn the power off 2 Install a pair memory modules 3 Turn the power on Does the operator panel stabilize for more than 60 seconds with code FDC FF2 FF3 or F4D displayed or is one of these codes displayed immediately before the system unit attempts to restart NO Go to Step 1540B 5 YES Repeat this step until all the memory modules are installed and tested After all the memory modules are installed and tested turn the power to off Go to Step 1540B 7 on page 2 44 Step 1540B 5 The failure may be caused by the last pair of memory modules installed To isolate the failing FRU do the following 1 Turn the power off 2 Exchange
87. blems on page 4 26 variable properties E442 Validate nvram 1 Verify that the system firmware is at the current partitions release level Update as necessary 2 See Unresolved problems on page 4 26 E443 Generate nvram 1 Suspect a system firmware problem If problem configuration variable dictionary words persists verify that the system firmware is at current release level update downlevel system firmware See Unresolved problems on page 4 26 Chapter 4 Error Code to FRU Index for the Model 150 4 25 Unresolved problems Go to MAP 1540A or 1540B for any of the following conditions e A 4 digit code in the range of E100 through EFFF is displayed on the operator panel display but is not listed in Table 4 3 on page 4 13 e A 4 digit code is displayed and is listed in Table 4 3 on page 4 13 but there are no repair actions or FRUs listed for the code e All of the FRUs listed in repair actions have been replaced and the problem has not been corrected 4 26 7043 43P Series Service Guide Boot Problems Concerns Depending on the boot device a checkpoint may be displayed on the operator panel for an extended period of time while the boot image is retrieved from the device This is particularly true tape and network boot attempts If booting from CDROM or tape watch for activity on the drive s LED indicator A blinking LED means that the loading of either the boot image or additional info
88. ccess Password on page 7 15 for more information on the privileged access password 7 10 7043 43P Series Service Guide Utilities ae Selecting this icon enables you to perform various tasks and view additional information about your system unit n Pe a o Password Audio lt On gt Error Log RIPL SCSI id Update Console gt Exit The following describes the choices available on this screen Password Enables you to set password protection for turning on the system unit and for using system administration tools Audio Model 140 and Model 240 only Enables you to turn on or off the system tones heard when the system is turned on Hard Disk Spin Up Delay Model 150 only Enables you to change the spin up delay for SCSI hard disk drives attached to your system Chapter 7 System Management Services 7 11 Error Log Enables you to view and clear the firmware error log information for your system unit RIPL Remote Initial Program Load Allows you to select a remote system from which to load programs via a network adapter when your system unit is first turned on This option also allows you to configure network adapters which require setup SCSI ID Allows you to view and change the addresses IDs of the SCSI controllers attached to your system unit Update Allows you to update the syste
89. corrupted or tampering evident CMOS initialized Check your machine for evidence of tampering If no tampering evident 1 Replace battery restore NVRAM data passwords startup data 2 Replace system board See notes on page 3 1 009 Invalid password entered system locked The password has been entered incorrectly 3 times Turn off then turn on the system unit then enter the password correctly 00A EEPROM lock problem If for priviliged access password install is jumper in correct position Consult the system s User s Guide for jumper location and position 1 Turn off turn on system unit 2 Replace system board See notes on page 3 1 00B EEPROM write problem 1 Turn off turn on system unit 2 Replace system board See notes on page 3 1 00C EEPROM read problem 1 Turn off turn on system unit 2 Replace system board See notes on page 3 1 017 Cold boot needed for password entry Turn off turn on system unit 20EE0xxx Informational xxx 003 SMS Invalid RIPL IP address requires 3 dots Enter valid RIPL IP address Example 000 000 000 000 Chapter 3 Error Code to FRU Index for Model 140 and Model 240 3 5 Table 3 2 Page 3 of 9 Firmware Error Codes Error Code Description Action Possible Failing FRU 004 SMS Invalid RIPL IP address Enter valid RIPL IP address Example 000 000
90. d e Changes have been made to the equipment that may affect the safe operation of the equipment e External devices with separate power supplies have been attached If the inspection indicates an unacceptable safety condition the condition must be corrected before anyone can service the machine Note The correction of any unsafe condition is the responsibility of the owner of the system Perform the following checks 1 Check the covers for sharp edges and for damage or alterations that expose the internal parts of the system unit 2 Check the covers for proper fit to the system unit They should be in place and secure Gently rock the system unit from side to side to determine if it is steady Set the power switch of the system unit to Off Disconnect the power cable O oa A O Remove the covers Chapter 1 Reference Information 1 19 7 Check for alterations or attachments If there are any check for obvious safety hazards such as broken wires sharp edges or broken insulation 8 Check the internal cables for damage 9 Check for dirt water and any other contamination within the system unit 10 Check the voltage switch on the back of the system unit to ensure that it matches the voltage at the outlet Model 140 and M240 only 11 Check the external power cable for damage 12 With the external power cable connected to the system unit check for 0 1 ohm or less resistance between the ground lug on the e
91. d problems on page 4 26 E19B Create Service See Unresolved problems on page 4 26 Processor node E19C Create tablet node See Unresolved problems on page 4 26 E19D Create nvram node See Unresolved problems on page 4 26 E19E RTC node creation Refer to Error Code 28030xxx and initialization E19F Create eeprom node See Unresolved problems on page 4 26 E1AD See description of See Unresolved problems on page 4 26 checkpoint E1DE E1BO Create lpt node Replace System Planar See Unresolved problems on page 4 26 E1B1 Create serial node See Unresolved problems on page 4 26 E1B2 Create audio node Replace System Planar See Unresolved problems on page 4 26 E1B3 Create 8042 node Replace System Planar See Unresolved problems on page 4 26 E1B6 Probe for ISA Replace System Planar keyboard See Unresolved problems on page 4 26 E1BA Enable L2 cache See Unresolved problems on page 4 26 E1BB Set cache parms for See Unresolved problems on page 4 26 burst E1BC Set cache parms for See Unresolved problems on page 4 26 512KB Chapter 4 Error Code to FRU Index for the Model 150 4 19 Table 4 3 Page 8 of 13 Firmware Checkpoints Checkpoint Description Repair Action hex E1BD Probe for ISA Replace System Planar monss See Unresolved problems on page 4 26 E1BE Create op panel See Unresolved problems on page 4 26 node E
92. dapter c If you do not locate the problem suspect the systm board Go to MAP 1540 Minimum Configuration on page 2 21 2 If using an ASCII terminal Make sure that the ASCII terminal is connected to S1 a If the problems persist go to the Problem Determination Procedures for the terminal b If you do not locate the problem suspect the system board Go to MAP 1540 Minimum Configuration on page 2 21 Power and Cooling Problems The power LEDs on the operator panel and power supply do not start flashing within 30 seconds of A C power application Go to MAP 1520 Power on page 2 15 The power LEDs on the operator panel and power supply do not come on or stay on Go to MAP 1520 Power on page 2 15 The power LED on the operator panel comes on and the system powers on automatically when A C power is applied Automatic power up is a feature on all models of the 7043 43P series Refer to the System Board Jumper Settings for your model in Chapter 1 for the correct settings If the jumper is set in the disabled position replace the system board The power LEDs on the operator panel come on and stay on but the system does not power on Go to MAP 1520 Power on page 2 15 The cooling fan s do not come on or come on but do not stay on Go to MAP 1520 Power on page 2 15 Other Symptoms or Problems You do not have a determined symptom
93. dapters evaluate if present 2 Riser card 3 System board If a network adapter or system board is replaced see 3 1 F74 Establishing host connection Refer to Fxx Code Boot Problems on page 3 18 for general considerations 1 Turn off then on and retry the boot operation 2 Verify the network connection network could be down 3 Verify that IP paramters are correct 4 Try to Ping the target server 5 Have network administrator verify the server configuration for this client 6 Check the network cable 7 Check the network adapter If trying to boot using integrated ethernet controller replace system board See 3 1 Chapter 3 Error Code to FRU Index for Model 140 and Model 240 3 15 Note F88 EPOW 0x11 or 0x14 F fan fail warning from Fan and Speaker Assembly Action Possible Failing FRU Should be 1 Verify seating of cables from Fan and Speaker Assembly 2 Replace the Fan and Speaker Assembly 3 Replace the System Board F88 added to this PDF file directly Table 3 4 Page 3 of 5 Firmware Checkpoints Checkpoint Description Action Possible Failing FRU F75 BootP request Refer to Fxx Code Boot Problems on page 3 18 for general considerations 1 Turn off then on and retry the boot operation 2 Verify the network connection network could be down 3 Verify that IP paramters are correct 4 Have network administrator verify the server conf
94. display Select Advance Diagnostics Routines 5 If the NEW RESOURCE screen displays select an option from the bottom of the screen Note Adapters or devices that require supplemental media are not shown in the new resource list If the system has adapters or devices that require a supplemental media select option 1 6 When the DIAGNOSTIC MODE SELECTION screen is displayed press Enter Select All Resources if you were sent here from Step 1540A 17 on page 2 37 select the Adapter Device you loaded from the supplemental media Did you get an SRN NO Go to Step 1540A 15 on page 2 37 YES Go to Step 1540A 14 on page 2 36 Chapter 2 Maintenance Analysis Procedures MAPs 2 35 Step 1540A 14 Look at the FRU part numbers associated with the SRN Have you exchanged all the FRUs that correspond to the failing function codes NO Exchange the FRU with the highest failure percentage that has not been changed Repeat this step until all the FRUs associated with the SRN have been exchanged or diagnostics run with no trouble found Run diagnostics after each FRU is exchanged If a network adapter or system board is replaced see notes on page 2 1 Go to Map 0410 Repair Checkout in the Diagnostics Information for Multiple Bus Systems YES If the symptom did not change and all the FRUs have been exchanged call your service support person for assistance 2 36 7043 43P Series Service Guide
95. displayed on the operator panel If the code is listed in Firmware Checkpoints on page 3 14 then perform the indicated action If the code is not listed go to MAP 1540 Minimum Configuration on page 2 21 MONETO0O Network error Record the code displayed on the operator panel If the code is listed in Firmware Checkpoints on page 3 14 then perform the indicated action If the code is not listed go to MAP 1540 Minimum Configuration on page 2 21 Chapter 3 Error Code to FRU Index for Model 140 and Model 240 3 3 Firmware Error Codes If you replace FRUs and the problem is still not corrected go to MAP 0030 in the Diagnostics Information for Multiple Bus Systems unless otherwise indicated in the tables Table 3 2 Page 1 of 9 Firmware Error Codes Error Code Description Action Possible Failing FRU 201 00xxx Power Supply 20A80xxx Remote initial program load RIPL error xxx 000 Insufficient information to boot Verify the IP address 001 Client IP address is already in use by Change IP address other network device 002 Cannot get gateway IP address Refer to Firmware Checkpoints on page 3 14 table using code F74 003 Cannot get server hardware address Refer to Firmware Checkpoints on page 3 14 table using code F74 004 Bootp failed Refer to Firmware Checkpoints on page 3 14 table using code F75 005 File transm
96. dule slots in the Model 240 Ss oon Ea E 30 Memory Module 22 Connectors aa a a o oo ooo X gt DIMM 2 a a 1 P DIMM 3 DIMM 4 DIMM 6 i ot y F E i 2 Remove any adapters that are blocking the memory module connectors see Adapter on page 8 19 3 Remove the memory module by first pushing out the locking tabs then carefully pulling upward on the memory module 1 Push Locking Tabs DN Out to Release Memory Module Chapter 8 Removal and Replacement Procedures 8 21 4 Store any memory modules you are no longer using in a static protective package 5 Install any adapters you removed into their original connectors If you need further information on installing adapters see Adapter on page 8 19 Replacement Note When installing memory module install the new modules into the first available connector starting at slot A DIMM 0 Memory modules for the Model 240 must be installed in identical pairs size and speed 1 The memory modules are keyed so that they can only be inserted one way Align the memory module notches with the keys in the memory connector 2 Insert the memory module into the next unused memory connector Pus
97. during the update process may render your system unit inoperable After the firmware update is complete shut down and restart the system unit If the firmware update does not complete successfully or the system unit does not restart after the firmware update contact your IBM authorized reseller or IBM marketing representative 7 24 7043 43P Series Service Guide Firmware Recovery If a troubleshooting procedure has indicated that the firmware information in your system unit has been damaged then you must perform a firmware recovery To perform a firmware recovery do the following 1 2 O oa A O Locate your firmware update diskette Using another system unit rename the img file on the firmware update diskette to precover img Make sure your system unit is turned off Insert the firmware recovery diskette into your system unit Turn on your system unit When the keyboard indicator appears press the 1 key if the system console is an ASCII terminal or the F1 key if the system console is a directly attached keyboard When the System Management Services appear choose Utilities and perform a Firmware Update as described above Chapter 7 System Management Services 7 25 Text Based System Management Services The text based Open Firmware command line and System Management Services are available if an ASCII terminal is attached to your system unit To start the text based System Management Services i
98. e 1 of 2 S2 S3 S4 Definition for devices FRUs not defined in the PCI specification Base Class S2 Sub Class S3 Description S4 0 10 AC Power 11 DC Power 20 Temperature Related Problem 21 Fans 30 3x Cables 40 4x Terminators 50 Operator panels 60 6x Reserved 70 7x Reserved 90 9x Reserved AO ROS Heartbeat BO O S Heartbeat DO Unknown device EO Security A 4 7043 43P Series Service Guide Table A 4 Page 2 of 2 S2 S3 S4 Definition for devices FRUs not defined in the PCI specification Base Class S2 Sub Class S3 Description S4 1 AO SCSI Drivers generic BO IDE Drives CO RAID Drives DO SSA Drives EO Tapes SCSI E1 Tapes IDE ED SCSI changer EE Other SCSI device EF Diskette drive FO CDROM SCSI F1 CDROM IDE F2 Read Write optical SCSI F3 Read Write optical IDE F4 FF TBD media devices 5 AO L2 Cache Controller including integrated SRAM Al L2 Cache SRAM A8 NVRAM A9 CMOS AA Quartz EEPROM BO Bx Memory cards Cyy Memory Dimms Where C is S2 S3 or S4 and yy identifies the memory size and type 7 AO IC bus 8 AO Power Management Functions AO Ax Keyboards BO Bx Mouse s CO Cx Dials DO Tablet D1 Dx TBD input devices B AO Service processor Appendix A Interpreting Firmware Error Codes A 5 A 6 7043 43P Series Service Guide Index A about this book xv adapter removal 8 19 AIX location codes 5 4 audio
99. e 101 keyboard MOKBD002 MOKBD003 The system did not respond to a keyboard entry The system did not respond to a keyboard entry Type 102 keyboard Type 106 keyboard MOMC0001 A machine check occurred Go to MAP 1540 Minimum Configuration on page 2 21 MOMEMO000 MOMEMO001 No good memory could be found No good memory could be found 1 Memory 2 System board See notes on page 3 1 Note If only one memory module is installed or pair for a Model 240 replace it If there are multiple memory modules installed go to MAP 1540 Minimum Configuration on page 2 21 1 Memory 2 System board See notes on page 3 1 MOMEM002 The system hung during memory POST Go to MAP 1540 Minimum Configuration on page 2 21 MOPS0000 Power failure Go to MAP 1520 Power on page 2 15 3 2 7043 43P Series Service Guide Table 3 1 Page 2 of 2 POST Error Codes Error Code Description Action Possible Failing FRU MOSCSI00 Unable to load diagnostics Go to MAP 1540 Minimum Configuration on page 2 21 MOSCSI01 Unable to load diagnostics Go to MAP 1540 Minimum Configuration on page 2 21 MOSPKOO00 A continuous beep is heard from the system System board See notes on page 3 1 MOSPKO01 The system does not beep 1 Speaker 2 System board See notes on page 3 1 MOBTO000 Speaker audio error Record the code
100. e Enter key extends into two horizontal rows Type 106 keyboard Identify by the Japanese characters Action Record error code MOKBD001 then go to Step 1020 3 Record error code MOKBD002 then go to Step 1020 3 Record error code MOKBDO03 then go to Step 1020 3 ASCII terminal keyboard Go to the documentation for this type of ASCII terminal and continue problem determination Step 1020 3 Take the following actions 1 If you are working on a Model 140 or Model 240 find the eight digit error code in Chapter 3 Error Code to FRU Index for the Model 140 and Model 240 on page 3 1 If you are working on a Model 150 find the eight digit error code in Chapter 4 Error Code to FRU Index for the Model 150 on page 4 1 Note If the eight digit error code is not listed in Chapter 3 Error Code to FRU Index for the Model 140 and Model 240 or Chapter 4 Error Code to FRU Index for the Model 150 look for it in the following e Any supplemental service manual for the device e The diagnostic problem report screen for additional information e The Service Hints service aid e The CEREADME file by using the Service Hints service aid Note Service aids can be found in the Diagnostics Information for Multiple Bus Systems 2 Perform the action listed 2 10 7043 43P Series Service Guide Step 1020 4 1 2 Turn off then turn on the system unit
101. e air duct to the system board e Spread the arms on the air duct enough to disengage them from the mounting pins and remove it from the system unit 3 Do the removal procedure under Adapter on page 8 19 if any installed adapters are long enough to interfere with the fan and speaker assembly 8 34 7043 43P Series Service Guide 4 For the Model 240 do the procedure in Processor Card for the Model 240 on page 8 24 5 Remove the drive bracket assembly and carefully lay it on top of the power supply Disk Drive Bracket 6 Disconnect the fan and speaker assembly cables from the system board 7 Starting with the latch on the right side of the fan and speaker assembly press the latches to release the fan and speaker assembly and lift it up and out of the system unit Latches Replacement Replace in reverse order Chapter 8 Removal and Replacement Procedures 8 35 Battery CAUTION A lithium battery can cause fire explosion or a severe burn Do not recharge disassemble heat above 100 C 212 F solder directly to the cell incinerate or expose cell contents to water Keep away from children Replace only with the part number specified for your system Use of another battery may present a risk of fire or explosion The battery connector is polarized do not attempt to reverse the polarity Dispose of the battery according to local regulations Removal 1 If you have not a
102. e basic formats of the AIX location codes are e For non SCSI devices drives AB CD EF GH e For SCSI devices drives AB CD EF G H For planars cards and non SCSI devices the location code is defined as AB CD EF GH Device FRU Port ID Connector ID devfunc Number Adapter Number or Physical Location Bus Type or PCI Parent Bus e The AB value identifies a bus type or PCI parent bus as assigned by the firmware e The CD value identifies adapter number adapter s devfunc number or physical location The devfunc number is defined as the PCI device number times 8 plus the function number e The EF value identifies a connector e The GH value identifies a port address device or FRU Adapters and cards are identified with just AB CD The possible values for AB are 00 Processor bus 01 ISA bus 02 EISA bus 03 MCA bus 04 PCI bus used in the case where the PCI bus cannot be identified 05 PCMCIA buses xy For PCI adapters where x is equal to or greater than 1 The x and y are characters in the range of 0 9 A H J N P Z O I and lower case are omitted and are equal to the parent bus s ibm aix loc Open Firmware Property The possible values for CD depend on the adapter card For pluggable PCI adapters cards CD is the device s devfunc number PCI device number times 8 plus the function number The C and D are characters in the range 5 4 7043 43P Series Service Guide of 0 9 and A F hex numbers This
103. e console with an ASCII terminal suspect the ASCII terminal Use the Problem Determination Procedures for the terminal Replace the System Planar if these procedures do not reveal a problem Note Terminal settings should be set to e 9600 Baud e No Parity 8 Data bits e 1 Stop bit E1DD Early processor 1 Replace System Planar exception See Unresolved problems on page 4 26 E1DE An alternating 1 Replace System Planar pattern of E1DE and 7 4 2 E1AD is used to See Unresolved problems on page 6 indicate a Default Catch condition before the Open Firmware checkpoint word function is available E1DF Create diskette drive See Unresolved problems on page 4 26 disk node E1E0 Program flash See Unresolved problems on page 4 26 E1E1 Flash update See Unresolved problems on page 4 26 complete E1E2 Initialize System I O See Unresolved problems on page 4 26 E1E3 PReP boot image See Unresolved problems on page 4 26 initialization Chapter 4 Error Code to FRU Index for the Model 150 4 21 Table 4 3 Page 10 of 13 Firmware Checkpoints Checkpoint Description Repair Action hex E1E4 Initialize Super I O See Unresolved problems on page 4 26 with default values E1E5 XCOFF boot image See Unresolved problems on page 4 26 initialization E1E6 Set up early See Unresolved problems on page 4 26 memory allocation heap E1E7
104. e drive Location Code format The basic format of the location code is e For non SCSI devices drives AB CD EF GH e For SCSI devices drives not controllers adapters AB CD EF G H G is the SCSI bus ID PUN of the device and H is the Logical Unit Number LUN The AB value identifies the bus type as follows 00 Processor bus 01 ISA bus 04 PCI bus 05 PCMCIA bus The CD value depends on whether the device is integrated or a plug in adapter For plug in adapters the value is a decimal number in the range of 01 to 99 that identifies the system slot For integrated devices eg the integrated PCI Ethernet controller the value of C is an uppercase alphabetic character in the range from A to Z and is generated based on the device discovery order as specified in the Open Firmware 1275 specification for the probe process which translates into Device Tree order The D value is set to 0 The EF value as generated by the firmware is always 00 The GH value except for SCSI devices is a subsystem dependent index value indicating subordinate devices of the parent identified by the AB CD EF value Examples Chapter 3 Error Code to FRU Index for Model 140 and Model 240 3 21 Note The values used in the examples are representative of the format and relationships described above 00 00 00 00 00 01 01 A0 01 CO 01 C0 00 01 00 00 04 01 04 01 00 13 0
105. eS dd 7 20 SCSID is we eR OO MY Re el oe ee SG e G 7 23 Firmware Uppdal a moes a swa a aane ARa a AE ee 7 24 Text Based System Management Services aoaaa aa 7 26 Display Configuration aa aaa o 7 28 MultiBoot Menu Model 150 2 2 2 2 0 200000 00022 7 29 Utilities 240 os tects a ia la eB a dee tei o AAA ted 7 33 Select Language 2 00000 ee ee 7 43 iv 7043 43P Series Service Guide Open Firmware Command Line 2 0220054 7 44 Chapter 8 Removal and Replacement Procedures 8 1 Handling Static Sensitive Devices 0 o 8 2 GOVER uta il A OR ge A A A a es 8 3 Power Supply 2 tec A e da eee doe pe ee 8 6 Front Bezel and Power Switch 0 2 0 00 000 ee eee 8 10 Media Fan a e E Oa ete A Fon ee de UR A ee eS 8 12 Internal Media Drives 2022202 2 02 000000022 eee 8 13 Adapter iaa a wang war tere aan Ga eae Raha CR 8 19 Memory Modules 2 0 a 8 20 Processor Card for the Model 240 0 0 0 o 8 24 L2 Cache Card for Model 140 Only o o o o 8 26 SYstemmBOSIA 2 orar es a a a 8 28 Riser Cards tc rd A dt 8 31 VOPa el iartg aad o a a hats a e nas 8 33 Fan and Speaker Assembly o 8 34 Battery e sr is oe E a a a toe oh Bee oe ee a 8 36 Chapter 9 Parts Information 0 0 0 9 1 System UNI 2456 2 bee a de eae A EO aa ote ge eee 9 2 System Board Cables and
106. ed then go to the Fast Path MAP in the Diagnostics Information for Multiple Bus Systems Note If the operator panel displays 2 sets of numbers use the bottom set of numbers as the error code The system stops and a 3 digit number is displayed in the operator panel display If the number displayed begins with the character F then go to Firmware Checkpoints on page 3 14 If the number is 000 185 or 888 go to MAP 1540 Minimum Configuration on page 2 21 Record SRN 101 xxx where xxx is the 3 digit number displayed in the operator panel display then go to the Fast Path MAP in the Diagnostics Information for Multiple Bus Systems The System Management Services application appears on the screen Go to sub step 3 on page 2 11 in Step 1020 4 on page 2 11 All other symptoms If you were directed here from the Entry MAP go to MAP 1540 Minimum Configuration on page 2 21 Otherwise find the symptom in the Entry MAP on page 2 1 Chapter 2 Maintenance Analysis Procedures MAPs 2 9 Step 1020 2 There is a problem with the keyboard Find the type of keyboard you are using in the following table then follow the instructions given in the Action column Keyboard Type Type 101 keyboard U S Identify by the size of the Enter key The Enter key is in only one horizontal row of keys Type 102 keyboard W T Identify by the size of the Enter key Th
107. een lost e To set restore a power on password use the SMS utility e To set restore the time and date use the operating system facility If the error is persistent replace the battery If the error is persistent after battery replacement replace the system board See notes on page 3 1 3 10 7043 43P Series Service Guide Table 3 2 Page 8 of 9 Firmware Error Codes Error Code Description Action Possible Failing FRU xxx 001 RTC not updating RTC initialization required 002 Bad time date values Set Time Date 29000002 Keyboard Mouse controller failed Replace system board See notes on self test page 3 1 29A00003 Keyboard not present detected 1 Keyboard 2 System Board See notes on page 3 1 29B00004 Mouse not present detected 1 Mouse 2 System Board See notes on page 3 1 2B200042 Unknown processor type Contact your service support representative 2B2xxyrr Note Processor and Cache type combinations are identified by the xx and y fields as follows XX Processor type speed 21 166 Mhz 604e 22 200 Mhz 604e 31 233 Mhz 604e 34 332 Mhz 604e y Cache information 0 Integrated cache or cache information unavailable 5 512KB 6 1MB 7 256KB D ICBM 1MB Chapter 3 Error Code to FRU Index for Model 140 and Model 240 3 11 Table 3 2 Page 9 of 9 Firmware Error Codes Error Code Description Action Possible Failing FRU rr 22 Bad Processor CPU 1 P
108. em installed 5 Operator Panel Display Function depends upon the operating system installed may display current status of system unit startup or diagnostic information in the event of a hardware problem 6 Media Bay Cover Covers the diskette and CD ROM drives when they are not in use 7 Cover Lock Security feature Prevents the cover from being removed and locks the media bay cover in the closed position 8 Diskette Drive Status Light Glows when system unit is reading from or writing to a diskette 9 Diskette Eject Button Releases diskette from 3 5 inch diskette drive 10 CD ROM Eject Button Releases the CD ROM from the CD ROM drive 11 CD ROM Emergency Eject Ejects CD ROM from the CD ROM drive if power is not available 12 CD ROM Status Light Indicates when the CD ROM drive is active 13 CD ROM Volume Control Controls the volume for the CD ROM headphone jack 14 CD ROM Headphone Jack CD ROM Headphone connector Chapter 1 Reference Information 1 1 Rear View 1 Keyboard Port For keyboard connection 2 Mouse Port y For mouse connection 3 Parallel Port A For connecting a parallel printer or other parallel devices 4 Ethernet Port f For attaching your system unit to an Ethernet Twisted pair connection through a 10 Base T or 100 10 Base T connector Model 140 and Model 24
109. erpreting Firmware Error Codes on page A 1 for information on interpreting 8 digit error codes A physical location code may be displayed with the error code If so use the physical location code to identify the suspected FRU Table 4 1 Page 1 of 11 Firmware Error Codes Error Code Function Repair Action Possible Failing FRU Description Remote Initial program load RIPL errors 20A80000 Insufficient Verify the IP address information to boot 20A80001 Client IP address is Change IP address already in use by another network device 20A80002 Cannot get gateway Refer to Firmware Checkpoints using code E174 IP address 20A80003 Cannot get server Refer to Firmware Checkpoint using code E174 hardware address 20A80004 Bootp failed Refer to Firmware Checkpoint using code E175 20A80005 File transmission Check network connection try again TFTP failed 20A80006 Boot Image Too Contact your service representative for assistance Large Unknown Unrecognized device Chapter 4 Error Code to FRU Index for the Model 150 4 1 Table 4 1 Page 2 of 11 Firmware Error Codes Error Code Function Repair Action Possible Failing FRU Description 20D0000F Selftest failed on Check the SMS error log entry for this error code The device no location code if present in the error log entry should error location code identify the location of the fa
110. ers SCSI cntlr id 7 slot 1 Security OK X X Firmware Version 1 06 1997 Firmware Date 40H5174 Firmware P N XXXXXXXX Serial Number t Exit Chapter 7 System Management Services 7 5 MultiBoot Model 150 only 139 The options available from this screen allow you to view and set various options regarding the operating system and boot sequence Note The SMS software on the Model 140 and Model 240 do not have this menu option On these systems this menu is replaced by the Boot menu See Boot Model 140 and Model 240 on page 7 9 for details Select Software Install Boot OK Software Default From Sequence Prompt ultiBoot Startup 7 6 7043 43P Series Service Guide The following describes the choices available on this screen Select Software The Select Software option if supported by the operating system allows you to choose which operating system to use This option is supported by AIX Not all operating systems support this option If you receive an informational message saying that no operating system is installed then the system information in non volatile storage may have been lost This can happen if the battery has been removed To correct this situation refer to the bootlist reference in your AIX operating system documentation Software Default This option i
111. f for PAP install is jumper in correct position problem Consult the system s User s Guide for pin location and jumper position 1 Power Off On machine 2 Replace System Planar 4 2 7043 43P Series Service Guide Table 4 1 Page 3 of 11 Firmware Error Codes Error Code Function Repair Action Possible Failing FRU Description 20E0000B EEPROM write 1 Power Off On machine problem 2 Replace System Planar 20E0000C EEPROM read 1 Power Off On machine problem 2 Replace System Planar 20E00017 Cold boot needed Power Off On machine for password entry Informational 20EE0003 IP parameter Enter valid IP parameter requires 3 dots Example 000 000 000 000 20EE0004 Invalid IP parameter Enter valid numeric IP parameter Example 000 000 000 000 20EE0005 Invalid IP parameter Enter valid numeric IP parameter in the range of 0 to gt 255 255 Example 255 199 002 000 20EE0006 No SCSI controllers The System Planar should always have at least the present 2 integrated PCI SCSI controllers 1 Replace System Planar 20EE0007 Keyboard not found 1 Plug in keyboard 2 Replace System Planar 20EE0008 No configurable This warning occurs when the selected SMS function adapters found in the system cannot locate any devices adapters supported by the function If a supported device is installed 1 Replace the device or adapter 2 Replace System Planar Chapter 4 Error Code to FRU Index for
112. f supported by the operating system enables you to select an operating system as the default operating system for your system unit Install From Enables you to select a media drive from which to install an operating system Chapter 7 System Management Services 7 7 7 8 Boot Sequence Enables you to view and change the custom boot list the sequence in which devices are searched for operating system code You may choose from 1 to 5 devices for the custom boot list The default boot sequence is Note 1 The primary diskette drive 2 The CD ROM drive 3 Tape drive 4 Hard disk drive 5 Network device To change the custom boot list enter a new order in the New column then click on the Save icon The list of boot devices is updated to reflect the new order Attention To change the custom boot list back to the default values click on Default If you change your startup sequence you must be extremely careful when performing write operations for example copying saving or formatting You can accidentally overwrite data or programs if you select the wrong drive OK Prompt Enables you to go directly to the Open Firmware command prompt The Open Firmware command prompt is used for debugging and device driver development For more information about the operation of the Open Firmware command prompt refer to IEEE Standard 1275 Multiboot Start Clicking on this button toggle
113. g system before you add a device Use one hand when possible to connect or disconnect signal cables to prevent a possible shock from touching two surfaces with different electrical potentials During an electrical storm do not connect cables for display stations printers telephones or station protectors for communication lines CAUTION This product is equipped with a three wire power cable and plug for the user s safety Use this power cable with a properly grounded electrical outlet to avoid electrical shock Chapter 2 Maintenance Analysis Procedures MAPs 2 15 Step 1520 1 You may be directed to this MAP for several reasons 1 There is no indication of activity when the power button is pressed None of the LEDs light and none of the fans including the fan in the power supply start to turn Go to Step 1520 2 2 When the power switch is pressed the system begins to power on but the power does not stay on Go to Step 1520 3 on page 2 17 Step 1520 2 1 Turn the power off 2 Check that the voltage selection switch on the power supply is in the correct position 3 Check that the external power cable to the system unit has continuity 4 Check that the power outlet has been wired correctly with the correct voltage 5 Check that the external power cable is plugged into both the system unit and the power outlet Did you find a problem NO Go to Step 1520 3 on page 2 17
114. h down on the memory module until the latch tabs lock the memory module into the connector Do not attempt to move the latch tabs yourself They lock automatically when you have fully inserted the memory module 8 22 7043 43P Series Service Guide _ _ Locking Tabs Attention Inserting the memory module at an angle may cause damage 3 Inspect each memory module and ensure the gold connector is fully inserted in the socket 4 Reinstall any adapters you removed into their original connectors If you need further information for installing adapters see Adapter on page 8 19 Chapter 8 Removal and Replacement Procedures 8 23 Processor Card for the Model 240 Removal 1 If you have not already done so remove the covers as described in Cover on page 8 3 2 Do the removal procedure under Adapter on page 8 19 as necessary 3 Remove the screw that holds the air duct to the system board 4 Spread the arms on the air duct and remove it from the system 8 24 7043 43P Series Service Guide 5 Push down the latches on the processor card connector to release the processor card and lift the card straight up and out of the system unit Replacement Replace in reverse order Note If more than one processor card is installed both must be of the same speed and type Notes 1 Do not push on the heatsink while installing or removing a processor card This could damage the processor 2
115. he boot operation e Check network cabling to adapter 3 Try to boot and run standalone diagnostics against the system particularly against the intended boot device e f the intended boot device is not listed in the NEW RESOURCE list go to MAP 0290 Missing Resource Problem Resolution in the Diagnostics Information for Multiple Bus Systems e f a SRN not an 8 digit error code is reported go to the Diagnostics Information for Multiple Bus Systems manual e lf the diagnostics are successful it may be necessary to perform an operating system specific recovery process or reinstall the operating system e If unable to load standalone diagnostics Chapter 4 Error Code to FRU Index for the Model 150 4 27 a Verify proper SCSI bus termination b Check SCSI cabling c It is possible that another attached SCSI device is causing the problem e Disconnect the signal and power cables from any other SCSI devices attached to the SCSI adapter that the CD ROM drive is attached to e Try to boot the standalone diagnostics again e If unable to load standalone diagnostics go to step 4 e f standalone diagnostics load one of the disconnected devices removed is causing the problem Reconnect the devices one at a time and retry the boot operation until the problem recurs and replace the device that caused the problem If the problem appears to be one of the SCSI devices be aware it could be either the SCSI device or the SCSI adapter Go
116. hed to the system replace the keyboard If that does not fix the problem replace the system board See notes on page 2 1 2 If the password is being entered from an ASCII terminal use the Problem Determination Procedures for the ASCII terminal Make sure the ASCII terminal is connected to S1 Replace the system board if these procedures do not reveal a problem No codes are displayed on the operator panel within a few seconds of turning on the system The operator panel is blank before the system is powered on Reseat the operator panel cable If the problem is not resolved replace these parts in the following order 1 Operator Panel Assembly Update the VPD information in the new operator panel 2 Riser card Model 240 only 3 System board See notes on page 2 1 The power LED on the operator panel comes on and the system powers on automatically when A C power is applied Automatic power up is a feature on all models of the 7043 43P series Refer to the System Board Jumper Settings for your model in Chapter 1 for the correct settings If the jumper is set in the disabled position replace the system board Chapter 2 Maintenance Analysis Procedures MAPs 2 5 Symptom Action The SMS configuration list or Boot sequence selection menu shows more SCSI devices attached to a controller adapter than are actually attached A device may be set to use the same SCSI bus ID as the control adapter
117. horize program use If the following tables indicate that the system board or network adapter should be replaced notify the system owner that new keys for licensed programs may be required 2 If a network adapter or the system board is replaced the network administrator must be notified so that the client IP addresses used by the server can be changed In addition the operating system configuration of the network controller may need to be changed in order to enable system startup Chapter 3 Error Code to FRU Index for Model 140 and Model 240 3 1 POST Error Codes Table 3 1 Page 1 of 2 POST Error Codes Error Code MOCONO00 Description The system hung during POST Action Possible Failing FRU Go to MAP 1540 Minimum Configuration on page 2 21 MOCPU000 The CPU POST failed 1 CPU Card Model 240 2 System Board See notes on 3 1 MOCPUO01 Checkstop occurred CPU card Model 240 2 System board See notes on 3 1 MOFDO000 The system hung during diskette POST 1 System board See notes on 3 1 2 Diskette drive MOGA0000 Graphics adapter POST failed Graphics adapter MOHDO000 The system hung during boot POST Go to MAP 1540 Minimum Configuration on page 2 21 MOKBDO00 The system hung during keyboard POST 1 System board See notes on 3 1 2 Keyboard MOKBDO01 The system did not respond to a keyboard entry Typ
118. ics E16E GXT1000P See Unresolved problems on page 4 26 Subsystem Open successful E16F GXT1000P Close See Unresolved problems on page 4 26 Subsystem E170 Start of PCI Bus See Unresolved problems on page 4 26 Probe E171 Executing PCI Delay See Unresolved problems on page 4 26 function E174 Establish host Refer to Boot Problems Concerns on page 4 27 for connection some general information concerning network booting E175 BootP request Refer to Boot Problems Concerns on page 4 27 for some general information concerning network booting 1 Power Off then On and retry the boot operation 2 Verify the network connection 3 Have network administrator verify the server configuration for this client E176 TFTP file transfer See Unresolved problems on page 4 26 E177 Transfer failure due See Unresolved problems on page 4 26 to TFTP error condition E178 Create PCI token See Unresolved problems on page 4 26 ring node 4 18 7043 43P Series Service Guide Table 4 3 Page 7 of 13 Firmware Checkpoints Checkpoint Description Repair Action hex E180 SP Command setup See Unresolved problems on page 4 26 E183 SP Post See Unresolved problems on page 4 26 E190 Create ISA node See Unresolved problems on page 4 26 E193 Initialize Super I O See Unresolved problems on page 4 26 E196 Probe ISA bus See Unresolve
119. identified If a failure is not detected FRUs are added back until the failure occurs The failure is then isolated to the failing FRU Notes 1 This MAP assumes that a CD ROM drive is installed and connected to the integrated SCSI adapter and a Diagnostics CD ROM disc is available 2 If a power on password or privileged access password is installed you are prompted to enter the password before the diagnostic CD ROM loads 3 The term POST indicators refer to the icons graphic display or device mnemonics ASCII terminal that appear during the power on self test POST Because the minimum configurations for the Model 140 and Model 240 differ this MAP is divided into 1540A for the Model 140 and 1540B for the Model 240 e MAP 1540A Minimum Configuration for the Model 140 and Model 150 begins on 2 22 e MAP 1540B Minimum Configuration for the Model 240 begins on 2 39 Chapter 2 Maintenance Analysis Procedures MAPs 2 21 MAP 1540A Minimum Configuration for the Model 140 and Model 150 Step 1540A 1 1 2 3 4 5 Ensure that the diagnostics and the operating system are shut down Turn the power off Turn the power on Insert the diagnostic CD ROM into the CD ROM drive When the keyboard indicator is displayed the word keyboard on an ASCII terminal or the keyboard and hand icon on a graphical display press the F5 key on the directly attached keyboard or the number 5 key on an ASCII termina
120. iguration for this client F9E Real time clock RTC initialization Refer to error code 28030xxx in Firmware Error Codes on page 3 4 FDC Dynamic console selection Refer to Fxx Code Console Problems on page 3 20 FDD Processor exception 1 System board See notes on page 3 1 2 For Model 240 processor cards FDE Alternating pattern of FDE and FAD indicates a processor exception has been detected 1 System board See notes on page 3 1 2 For Model 240 processor cards 3 16 7043 43P Series Service Guide Table 3 4 Page 4 of 5 Firmware Checkpoints Checkpoint Description Action Possible Failing FRU FEA Firmware flash corrupted load from diskette Ensure that the diskette installed contains recovery image appropriate for this system unit The System Management Services recovery procedure for the flash EEPROM should be executed See Firmware Update on page 7 24 If the diskette is installed with the correct recovery image then suspect 1 Diskette 2 Diskette drive 3 Diskette cable 4 System board See notes on page 3 1 FEB Firmware flash corrupted load from diskette Ensure that the diskette installed contains recovery image appropriate for this system unit The System Management Services recovery procedure for the flash EEPROM should be executed See Firmware Update on page 7 24 If
121. iling device information available 20D00010 Selftest failed on Software Error Contact your service representative for device can t locate assistance package 20D00011 Cannot determine The Machine Model is part of the System Vital Product Machine Model Data Perform corrective actions listed for errors 2BA00050 2BA00051 Security 20E00000 Power on Password The password has been entered incorrectly entry Give Retry installing the password 20E00001 Privilege Password The password has been entered incorrectly Ano Retry installing the password 20E00002 Privilege Password The Privileged Password jumper is not in the correct Jumper not enabled position for password initial entry Consult the system s User s Guide for pin location and jumper position 20E00003 Power on Password Unattended mode requires the setting of the Power On must be set for password before it is enabled Unattended mode 20E00004 Battery drained or 1 Replace battery needs replacement 2 Replace System Planar 20E00005 EEPROM locked 1 Power Off On machine 2 Replace System Planar 20E00008 CMOS corrupted or Check your machine for evidence of tampering tampering evident fs a CMOS initialized If NO tamp ring 1 Replace battery restore NVRAM data passwords startup data 2 Replace System Planar 20E00009 Invalid password The password has been entered incorrectly 3 times ae de ZSyYSIEM Power Off On the machine and enter the password OESE correctly 20E0000A EEPROM lock I
122. in pairs and can be installed in any slot on the system board There is no requirement that one slot be installed before the other Refer to Memory Modules on page 8 20 for locations of the memory modules and instructions on module removal and installation Note If the symptom changes check for loose cards cables and obvious problems If you do not find the problem go to MAP 1540 Minimum Configuration on page 2 21 Step 1240 1 1 Ensure that the diagnostics and the operating system are shut down 2 Power off the system Refer to Powering Off the System 3 Remove and re install any installed memory module s 4 Power on the system Refer to Powering On the System Does the system stop with a memory checkpoint displayed on the operator panel NO Reseating the memory modules has corrected the problem Go to MAP 0410 Repair Checkout in the Diagnostics Information for Multiple Bus Systems 2 12 7043 43P Series Service Guide YES If there is only one memory module installed go to Step 1240 3 on page 2 13 If there is more than one memory module installed go to Step 1240 2 Step 1240 2 1 Power off the system Refer to Powering Off the System 2 Remove all but one of the installed memory modules Record the position of the memory modules removed so that when instructed to re install them they can be installed in their original positions 3 Power on the system Refer to Powering On the
123. ion Procedures test procedures for the device attached to the S1 serial port or the display attached to the graphics adapter and test those devices If a problem is found follow the procedures for correcting the problem on that device 2 Graphics adapter if installed 3 Cable async or graphics including internal async cable 4 Riser card 5 System board See notes on 2 1 Repeat this step until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs have been exchanged call your service support person for assistance If the symptom changed check for loose cards and obvious problems If you do not find a problem return to Step 1540A 1 on page 2 22 and follow the instructions for the new symptom YES Go to Step 1540A 9 on page 2 31 2 30 7043 43P Series Service Guide Step 1540A 9 i 2 3 Disconnect the signal and power connectors from all the SCSI devices except 8 Make sure the diagnostic CD ROM is inserted into the CD ROM drive Turn the power off Plug the SCSI cable into the SCSI connector on the system board the CD ROM drive Make sure that the SCSI chain is still properly terminated see SCSI Bus Termination on page 1 18 Turn the power on After the keyboard indicator is displayed press the F5 key on the directly attached keyboard or the number 5 key on an ASCII terminal keyboard Enter the appr
124. irmware command line allows you to configure some adapters and the System Management Services makes it possible for you to view information about your system unit and to perform such tasks as setting passwords and changing device configurations To enter the Open Firmware command line you must press the 8 key after the keyboard text symbol appears during startup If you have pressed the 8 key the Open Firmware command line an OK prompt appears after the initialization and power on self tests POST are complete The Open Firmware command line can be used to set up adapters that are not configurable with the System Management Services Your adapter documentation directs you to use this option if it is needed 7 44 7043 43P Series Service Guide Chapter 8 Removal and Replacement Procedures Before performing any of the removal or replacement procedures in this chapter read the following notice DANGER An electrical outlet that is not correctly wired could place hazardous voltage on metal parts of the system or the devices that attach to the system It is the responsibility of the customer to ensure that the outlet is correctly wired and grounded to prevent an electrical shock Before installing or removing signal cables ensure that the power cables for the system unit and all attached devices are unplugged When adding or removing any additional devices to or from the system ensure that the power cables for those devices
125. is can be caused either by removing a SCSI adapter or a problem with a SCSI adapter a Select the SCSI ID utility from the SMS menu s 1 Verify the list of SCSI controllers adapters If the list is not correct suspect a problem with the adapter s installed but not listed 2 Select the option to Save the configuration information 3 Restart the system b If the problem persists boot the operating system and verify the SCSI bus IDs of any installed available SCSI controllers change as necessary and restart the system 2 Contact your service support representative for further assistance EEPROM problems EEPROM problem resolution 1 Ensure that the EEPROM Security jumper is in the correct position if doing a PAP install 2 Retry the operation 3 If retries do not solve the problem replace the System Planar 25AA0000 Unable to unlock Refer to EEPROM problem resolution above eeprom 25AA0001 Read Recv error Refer to EEPROM problem resolution above 25AA0002 Read Trans error Refer to EEPROM problem resolution above 25AA0003 Write enable error Refer to EEPROM problem resolution above 25AA0004 Write recv error Refer to EEPROM problem resolution above 25AA0005 Write disable error Refer to EEPROM problem resolution above 25AA0006 Write Trans error Refer to EEPROM problem resolution above 4 8 7043 43P Series Service Guide Table 4 1 Page 9 of 11 Firmware Error Codes
126. is product Related Publications The following publications are available for purchase e The Diagnostics Information for Multiple Bus Systems order number SA38 0509 contains common diagnostic procedures error codes service request numbers and failing function codes This manual is intended for trained service technicians e The Adapters Devices and Cable Information for Multiple Bus Systems order number SA38 0516 contains information about adapters external devices and cabling This manual is intended to supplement information found in the Diagnostics Information for Multiple Bus Systems e The RS 6000 7043 43P Series Setup Instructions order number SA38 0510 is a pictorial guide designed to help system users set up their systems e The RS 6000 7043 43P Series User s Guide order number SA38 0511 provides information about installing options system operation and running diagnostics About This Book XV Trademarks AIX is a registered trademark of International Business Machines Corporation PowerPC is a trademark of International Business Machines Corporation XVi 7043 43P Series Service Guide Chapter 1 Front View Reference Information 1 Power Switch Turns system unit power on and off 2 Power On Light Glows when system unit is on 3 Hard Disk Drive Status Light Glows when system unit is reading from or writing to the hard disk 4 Reset Button Function depends upon the operating syst
127. ission TFTP failed Check network connection try again 20D00xxx Unknown Unrecognized device xxx 00F Self test failed on device no Check the System Management SRN location code information available Services error log entry if present for the location code of the failing device The error log is described in Step 1020 4 on page 2 11 If the error code specifies a network adapter see 3 1 010 Self test failed on device can t locate Contact your service support package representative for assistance 20E00xxx Security xxx 000 Power on Password entry error Retry installing the password 001 Privileged access password entry error Retry installing the password 002 Privileged access password jumper not The privileged access password jumper enabled is not in the correct position for password initial entry Consult the system s User s Guide for jumper location and position 3 4 7043 43P Series Service Guide Table 3 2 Page 2 of 9 Firmware Error Codes Error Code Description Action Possible Failing FRU 003 Power on Password must be set for Unattended mode Unattended mode requires the setting of the Power On password before can be enabled 004 Battery drained or needs replacement 1 Replace battery 2 Replace system board See notes on page 3 1 005 EEPROM locked 1 Turn off then turn on system unit 2 Replace the system board See notes on page 3 1 008 CMOS
128. l 6 If the Console Selection screen is displayed choose the system console 7 Enter the appropriate password when prompted to do so Is the Please define the System Console screen displayed NO Go to Step 1540A 2 on page 2 23 YES Go to Step 1540A 13 on page 2 35 2 22 7043 43P Series Service Guide Step 1540A 2 1 Turn the power off 2 Disconnect all external cables 3 Remove the top cover 4 Record the slot numbers of any adapter cards installed in the system unit Label and record the location of any cables attached to the adapters Remove all the adapters from the system unit 5 Record the slot numbers of the memory modules and then remove all but the memory module in memory slot A DIMM 0 on the Model 140 or DIMM 1 on the Model 150 6 Remove the L2 cache card Model 140 only 7 Disconnect the SCSI cable from the SCSI connectors on the system board 8 Disconnect the diskette drive cable from the diskette drive connector on the system board 9 Disconnect the internal serial ethernet and tablet port cables 10 Turn the power on Does the operator panel do one of the following e Stop with any code other than FDC FF2 FF3 or F4D Model 140 E1DC E1F2 E1F3 E1F7 or E14D Model 150 e Alternate between FFD and any other code Model 140 E1FD and any other code Model 150 NO Go to Step 1540A 4 on page 2 25 YES Go to Step 1540A 3 on page 2 24 Chapte
129. lace SCSI controller 21A00002 Test Unit Ready Refer to SCSI device error notes above iae sense data 1 Replace Media Removable media devices avalanse 2 Replace SCSI device 21A00003 Send Diagnostic Refer to SCSI device error notes above palea 1 Replace SCSI device 21A00004 Send Diagnostic Refer to SCSI device error notes above Failed DevOfl cmd 1 Replace SCSI device 21E00xxx SCSI Tape Refer to 21A00xxx error codes for a description and repair action for the specific xxx value 21EDOxxx SCSI Changer Refer to 21A00xxx error codes for a description and repair action for the specific xxx value 21EE0Oxxx Other SCSI device Refer to 21A00xxx error codes for a description and type repair action for the specific xxx value 21FOOxxx SCSI CDROM Refer to 21A00xxx error codes for a description and repair action for the specific xxx value 21F20xxx SCSI Read Write Refer to 21A00xxx error codes for a description and Optical repair action for the specific xxx value Network Controller problem 22000001 Internal wrap test Replace the card failed 22001001 Internal wrap test Replace the card failed 22010001 Adapter failed to Replace the card complete hardware initilization 22011001 Adapter failed to Replace the card complete hardware initilization 22020001 Adapter failed to Replace the card complete hardware initilization Memory Controller problem 25000000 Memory controller failed Replace System Pla
130. lled 2 Riser card 3 System board If the system board or a network adapter is replaced see notes on page 2 1 4 Power supply If the symptom did not change and all the FRUs have been exchanged call your service support person for assistance If the symptom has changed check for loose cards cables and obvious problems If you do not find a problem return to Step 1540B 1 on page 2 39 in this MAP and follow the instructions for the new symptom The last device or cable that you disconnected is defective Exchange the defective device or cable Go to Map 0410 Repair Checkout in the Diagnostics Information for Multiple Bus Systems Chapter 2 Maintenance Analysis Procedures MAPs 2 49 Step 1540B 12 1 Follow the instructions on the screen to select the system console 2 When the DIAGNOSTIC OPERATING INSTRUCTIONS screen is displayed press Enter 3 If the terminal type has not been defined you must use the Initial Terminal option on the FUNCTION SELECTION menu to initialize the AIX operating system environment before you can continue with the diagnostics This is a separate and different operation than selecting the console display 4 Select Advanced Diagnostic Routines 5 If the NEW RESOURCE screen displays select an option from the bottom of the screen Note Adapters or devices that require supplemental media are not shown in the new resource list If the system has adapters or devices that require a
131. llowing cables must be reattached Location Description J7 J8 System Board Power Supply J16 Diskette Drive Signal Cable J5 CD ROM Audio J33 Internal SCSI J27 System Fan J30 System Fan J40 Power Switch J42 Power Indicator LED J43 Disk Drive activity LED J46 Speaker J24 Serial Port 1 J23 Serial Port 2 J50 Ethernet AUI J25 Tablet J41 Operator Panel J2 System Board auxiliary voltage power supply J10 Media Fan power cable Chapter 8 Removal and Replacement Procedures 8 29 For the Model 150 note the following cables must be reattached Location Description J7 J8 System Board Power Supply J16 Diskette Drive Signal Cable J5 J6 CD ROM Audio J33 J4 Internal SCSI J27 System Fan J30 System Fan J40 Power Switch J42 Power Indicator LED J43 Disk Drive activity LED J46 Speaker J24 Serial Port 1 J23 Serial Port 2 J50 Ethernet AUI J25 Tablet J41 Operator Panel J2 System Board auxiliary voltage power supply J10 Media Fan power cable For the Model 240 note the following cables must be reattached Location Description J27 J30 System Board Power Supply J33 J26 Diskette Drive Signal Cable J15 CD ROM Audio J38 J10 Internal SCSI 16 bit J31 Power Switch J44 Power Indicator LED J44 Disk Drive activity LED J41 Speaker J14 Serial Port 1 J13 Serial Port 2 J34 Ethernet AUI J7 Tablet on riser card J5 Operator panel on riser card J42 J43 Front fan J40
132. lready done so remove the covers as described in Cover on page 8 3 2 For the Model 140 and Model 150 a Remove the disk drive bracket assembly from the system unit and carefully place it on top of the power supply Disk Drive Screw Bracket 8 36 7043 43P Series Service Guide b The following figure shows the location of the battery in the Model 140 and Model 150 c Remove the battery as shown 3 For the Model 240 Chapter 8 Removal and Replacement Procedures 8 37 a If adapters must be removed in order to reach the battery refer to Adapter on page 8 19 b Remove the battery as shown Replacement Install the new battery in the reverse order Note Skin oils can cause corrosion and loss of battery contact if left on the battery for long periods of time Using a paper tissue when changing the battery minimizes skin contact with the battery and can preserve proper battery function ATTENTION Replacing the battery may erase the Power on Password the current time and date the customized boot list and any other customized configuration information After changing the battery these values must be reset using the System Management Services and the operating system 8 38 7043 43P Series Service Guide Chapter 9 Parts Information Chapter 9 Parts Information 9 1 System Unit 7043 43P Series Service Guide 9 2
133. ly been lost e To set restore a Power On Password use the S M S utility e To set restore the Time and Date use the Operating System facility 2 If the error is persistent replace the battery on the System Planar 3 If the error is persistent after battery replacement replace the System Planar 28030001 RTC initialization 1 Set Restore the Time and Date required RTC not 2 Refer to RTC problem resolution above if problem updating corrected persists 28030002 Bad time date 1 Set the Time and Date values 2 Refer to RTC problem resolution above if problem persists 28030003 RTC initialization 1 Replace the System Planar required RTC not updating not corrected 28030004 RTC operating 1 Set Restore the Time and Date mode parameters 2 Refer to RTC problem resolution above if problem changed ie data persists format 28030005 RTC Battery error 1 Replace the battery Note Password Time and Date needs to be set 2 Refer to RTC problem resolution above if problem persists Keyboard Mouse problems 4 10 7043 43P Series Service Guide Table 4 1 Page 11 of 11 Firmware Error Codes Error Code Function Repair Action Possible Failing FRU Description 29000002 Keyboard Mouse 1 Replace System Planar controller failed selftest 29A00003 Keyboard not 1 Keyboard present detected 2 Replace System Planar 29A00004 Keyboard stuck key 1 Keyboard detected 2 Re
134. m firmware program Console If you have more than one keyboard and display attached to your system unit or if you have an ASCII terminal attached to your system unit in addition to a keyboard and display this tool allows you to define which one is active 7 12 7043 43P Series Service Guide Password When you select this icon the following screen is displayed Power On n A e fP y TI Y Bj Entry Remove Remote lt Off gt Privileged i s Entry Remove 4 EXit Power On Password Setting a power on password helps protect information stored in your system unit If a power on password is set for your system unit the Power On status icon is shown in the locked position if a power on password is not set then the Power On status icon is shown in the unlocked position as in the screen above When you select the Entry icon a screen with 8 empty boxes appears Type your password in these boxes You can use any combination of up to eight characters A Z a z and 0 9 for your password As you type a character a key appears in the box Chapter 7 System Management Services 7 13 Enter Password NR i Press Enter when you are finished you must type the password again for verification Verify Password If you make a mistake press the
135. memory E220 Final memory See MAP 1240 Memory Problem Resolution on configuration page 2 12 E240 Setup Winbond ISA 1 Replace System Planar bridge E241 Reset PCI Bus 1 Replace System Planar E242 Initialize ISA DMA 1 Replace System Planar 4 24 7043 43P Series Service Guide Table 4 3 Page 13 of 13 Firmware Checkpoints Checkpoint Description Repair Action hex E243 Set up Grackle 1 Replace System Planar configuration registers E244 Enable system 1 Replace System Planar speaker and send a beep E246 System firmware 1 Replace System Planar corrupted take recover path E247 Capture DIMM 1 Replace System Planar SPDs into NVRAM E249 Enter recover path s 1 Replace System Planar main code E24C L2 cache array test 1 Replace System Planar fails System hangs E24D L2 cache array test 1 Replace System Planar fails System hangs E298 Take firmware soft 1 Replace Softload Image load path E299 Start C code See Unresolved problems on page 4 26 execution E3xx Memory test See MAP 1240 Memory Problem Resolution on page 2 12 E440 Validate nvram 1 Verify that the system firmware is at the current initialize partitions as release level Update as necessary needed 2 See Unresolved problems on page 4 26 E441 Generate options 1 Verify that the system firmware is at the current node nvram release level Update as necessary configuration 2 See Unresolved pro
136. mory PD Bits The following table expands the firmware error code 25Cyyrrr on 4 9 where yy is the PD values in the table below Use these values to identify the type of memory that generated the error If you replace FRUs and the problem is still not corrected go to MAP 0030 in the Diagnostics Information for Multiple Bus Systems unless otherwise indicated in the tables PD Value Size Speed nsecs Parity ECC 38 128MB 10 ECC 3A 128MB 8 ECC 48 64MB 10 ECC 4A 64MB 8 ECC 68 256MB 10 ECC 6A 256MB 8 ECC Firmware Checkpoints The following is a list of checkpoints issued by the firmware during initialization Table 4 3 Page 1 of 13 Firmware Checkpoints Checkpoint Description Repair Action hex E100 Reserved Unused See Unresolved problems on page 4 26 E101 Video enabled See extended memory test Quick restart path Unresolved problems on page 4 26 E102 Firmware restart See with cfg d parms Quick restart path Unresolved problems on page 4 26 E103 Set memory refresh See composite img Unresolved problems on page 4 26 E104 Set memory refresh See recovery block E105 Transfer control to See O S normal boot Unresolved problems on page 4 26 Boot Problems Concerns on page 4 27 E108 Run recovery block See base memory test 2k set stack Unresolved problems on page 4 26 Chapter
137. n on or off the system tones heard at power on time To change the audio status use the arrow keys or mouse to highlight the audio icon then press the Enter key Chapter 7 System Management Services 7 17 Hard Disk Spin Up Delay Model 150 only This selection allows you to change the spin up delay for SCSI hard disk drives attached to your system Spin up delay values can be entered manually or a default setting can be used All values are measured in seconds The default is two seconds After you have entered the new Spin up delay values use the arrow keys to highlight the Save icon and press the Enter key Harddisk Spin Up Delay Current Spin Up Value 112233 Enter New Value ___111___ secs EE EE A 4 a Save Default Exit 7 18 7043 43P Series Service Guide Error Log ES T Selecting this icon displays the log of errors your system unit has encountered during operations System Error Log 1 96 01 29 00 51 32 12345678 00000000 2 No entry Exit Selecting the Clear icon erases the entries in this log Chapter 7 System Management Services 7 19 Selecting the Remote Initial Program Load RIPL icon above gives you access to the following selections Set Address Ping Exit The Set Address icon allows you to define addresses from which your system unit can receive RIPL code 7 20 7043 43P Series Ser
138. nar Flash Update problem Chapter 4 Error Code to FRU Index for the Model 150 4 5 Table 4 1 Page 6 of 11 Firmware Error Codes Error Code Function Repair Action Possible Failing FRU Description 25010000 No diskette in drive Insert diskette containing firmware update file 25010001 Diskette seek error 1 Retry function 2 Replace diskette drive 3 Replace diskette cable 4 Replace System Planar 25010002 Diskette in drive Insert diskette with firmware update file does not contain an IMG file 25010003 Cannot open 1 Replace System Planar OPENPROM package 25010004 Cannot find 1 Replace System Planar OPENPROM node 25010006 System id does not Make sure correct firmware update diskette is being match image system used with this system id 25010007 Image has bad CRC 1 Replace firmware updated diskette 25010008 Flash is write 1 Power Off On machine and retry protected update 2 Replace System Planar cancelled 25010009 Flash module is Make sure correct firmware update diskette is being unsupported or not used with this system recognized 2501000A Flash write 1 Power Off On machine and retry protected 2 Replace System Planar NVRAM problems System Planar NVRAM problem resolution 1 Errors reported against NVRAM can be caused by low Battery voltage and more rarely power outages that occur during normal system usage With the exception of the 25A80000 error these e
139. ng mit dem deutschen EMVG vom 9 Nov 92 das EG Konformitatszeichen zu f hren Der Aussteller der Konformit tserkl rung ist die IBM Germany Dieses Ger t erf llt die Bedingungen der EN 55022 Klasse B Communications Statements IX X 7043 43P Series Service Guide Safety Notices A danger notice indicates the presence of a hazard that has the potential of causing death or serious personal injury Danger notices appear on the following pages 2 15 8 1 8 6 A caution notice indicates the presence of a hazard that has the potential of causing moderate or minor personal injury Caution notices appear on the following pages xii 2 15 8 1 8 36 Safety Notices Xi Laser Safety Information The optical drive in this system unit is a laser product The optical drive has a label that identifies its classification The label located on the drive is shown below CLASS 1 LASER PRODUCT LASER KLASSE 1 LUOKAN 1 LASERLAITE APPAREIL A LASER DE CLASSE 1 IEC 825 1984 CENELEC EN 60 825 1991 The optical drive in this system unit is certified in the U S to conform to the requirements of the Department of Health and Human Services 21 Code of Federal Regulations DHHS 21 CFR Subchapter J for Class 1 laser products Elsewhere the drive is certified to conform to the requirements of the International Electrotechnical Commission IEC 825 1st edition 1984 and CENELEC EN 60 825 1991 for Class 1 laser products A
140. ng xiii related publications xv reset button 1 1 S X 2 7043 43P Series Service Guide SCSI port 1 2 sequence startup 7 9 Start Up program 7 9 starting system programs 7 1 7 26 status light CD ROM 1 1 Sys Config program 7 4 system programs 7 1 Start Up 7 9 starting 7 1 7 26 Sys Config 7 4 Utilities 7 11 T tablet 1 2 U unlocking cover lock 8 3 Utilities program 7 11 V voltage selection switch 1 2 volume control CD ROM 1 1 Part Number 08L0664 Printed in the United States of America on recycled paper containing 10 recovered post consumer fiber MI US 08L0664
141. nical information about products should be made to your authorized reseller or marketing representative International Business Machines Corporation 1996 1998 All rights reserved Note to U S Government Users Documentation related to restricted rights Use duplication or disclosure is subject to restrictions set forth is GSA ADP Schedule Contract with IBM Corp Contents Communications Statements 2 204 vii Federal Communications Commission FCC Statement vii European Union EU Statement o 0 000000008 viii International Electrotechnical Commission IEC Statement viii United Kingdom Telecommunications Safety Requirements viii Avis de conformit aux normes du minist re des Communications du Canada ix Canadian Department of Communications Compliance Statement ix VCCI Statement 002 0000 2 ix Radio Protection for Germany 0200000 pe eee ix Safety Notices os sera s Aninag A ee ae ds e h xi Laser Safety Information 020000000 eee eee xii Environmental Notices 0 2 00 00 2s xiii Product Recycling and Disposal aoaaa aaa a xiii Battery Return Program conr aam e i a a a a E a e E e a xiii Environmental Design naaa aaa a xiii About This Book 2 2 2 0 ee a a a XV SO 9000 e a Atak ee Sy ot ee Me ae atk E Bane td XV Related Publications 2 0 000 2 ee XV Trademarks oguata
142. nresolved problems on page 4 26 E137 Create openprom See Unresolved problems on page 4 26 node E138 Create options node See Unresolved problems on page 4 26 E139 Create aliases node See Unresolved problems on page 4 26 and system aliases E13A Create packages See Unresolved problems on page 4 26 node E140 PReP style load See Unresolved problems on page 4 26 E149 Create boot mgr See Unresolved problems on page 4 26 4 16 7043 43P Series Service Guide Table 4 3 Page 5 of 13 Firmware Checkpoints Checkpoint Description Repair Action hex E14C Create See Unresolved problems on page 4 26 terminal emulator node E14D Load boot image See Boot Problems Concerns on page 4 27 E14E Create Client See Unresolved problems on page 4 26 Interface node dictionary E14F NVRAM validation See Unresolved problems on page 4 26 config variable token generation E150 Create host See Unresolved problems on page 4 26 primary PCI controller node E151 Probe primary PCI 1 Replace PCI Adapter s bus 2 Replace System Planar See Unresolved problems on page 4 26 E152 Probe for adapter 1 Replace PCI Adapter s FCODE evaluate if 2 Replace System Planar present See Unresolved problems on page 4 26 E153 End adapter FCODE See Unresolved problems on page 4 26 probe evaluation E154 Create PCI bridge See Unresolved problem
143. ns did not address your particular situation go to MAP 1540 Minimum Configuration on page 2 21 e Go to MAP 0410 Repair Checkout in the Diagnostics Information for Multiple Bus Systems 4 28 7043 43P Series Service Guide Chapter 5 Location Codes Model 150 only This system unit uses physical location codes in conjunction with AIX location codes to provide mapping of the failing field replaceable units The location codes are produced by the system unit s firmware and AIX Physical Location Codes Physical location codes provide a mapping of logical functions in a platform or expansion sites for logical functions such as connectors or ports to their specific locations within the physical structure of the platform Location Code Format The format for the location code is an alphanumeric string of variable length consisting of a series of location identifiers separated by the standard dash or slash character The series is hierarchical that is each location identifier in the string is a physical child of the one preceding it e The dash separator character represents a normal structural relationship where the child is a separate physical package and it plugs into or is connected to the parent For example P1 C1 is a CPU card C1 plugged into a planar P1 or P1 M1 is a memory card M1 plugged into a planar P1 e The slash separator character separates the base location code of a function from
144. nstead of the Open Firmware command line press 1 on the ASCII terminal keyboard when the keyboard text symbol appears during startup After the text based System Management Services starts the following screen appears Note The version of firmware currently installed in your system unit is displayed at the top of each screen in the text based System Management Services Please note the version number processor upgrades may require a specified version of firmware to be installed in your system unit Update System Firmware is an option under the Utilities menu System Management Services Display Configuration Select Boot Devices Utilities Select Language PUNE L J Figure 7 1 Text based System Management Services Main Menu Model 140 and Model 240 7 26 7043 43P Series Service Guide System Management Services Display Configuration Multiboot Utilities Select Language un Figure 7 2 Text based System Management Services Main Menu Model 150 Selecting the numbered options provide capabilities described on the following pages After you have finished using the text based System Management Services entering x for exit boots your system unit Chapter 7 System Management Services 7 27 Display Configuration This option provides information about the setup of your computer A screen similar to the following is displayed lt Device Name gt PowerPC 604 L2 Cache 0512K
145. nter any requested passwords 6 Wait until the diagnostics are loaded or the system appears to stop 7 Find your symptom in the following table then follow the instructions given in the Action column Symptom Action The disk LED is blinking rapidly or EIEA EIEB FEA or FEB is displayed on the operator panel The flash EPROM data is corrupted The recovery procedure for the flash EPROM should be executed See Firmware Recovery on page 7 25 The system stops with a prompt to enter a password The diagnostics loaded Enter the password You will not be allowed to continue until a correct password has been entered When you have entered a valid password go to the beginning of this table and wait for one of the other conditions to occur Go to MAP 0020 in the Diagnostics Information for Multiple Bus Systems The system login prompt is displayed You may not have pressed the correct key or you may not have pressed the key soon enough when you were to indicate a Service Mode IPL of the diagnostic programs If this was the case start over at the beginning of this Step Note Perform the systems shutdown procedure before turning off the system If you are sure you pressed the correct key ina timely manner go to Step 1020 2 on page 2 10 The system does not respond when the password is entered Go to Step 1020 2 on page 2 10 The system stopped and a POST indicator is dis
146. nto the CD ROM drive If the Console Selection screen is displayed choose the system console O oa A O After the keyboard indicator is displayed press the F5 key on the directly attached keyboard or the number 5 key on an ASCII terminal keyboard 7 Enter the appropriate password when prompted to do so Is the Please define the System Console screen displayed NO Go to Step 1540A 12 on page 2 34 YES Repeat this step until all of the FRUs adapters are installed then go to the Repair Checkout Procedure in the Diagnostics Information for Multiple Bus Systems Chapter 2 Maintenance Analysis Procedures MAPs 2 33 Step 1540A 12 1 Make sure the diagnostic CD ROM disc is inserted into the CD ROM drive 2 Turn the power off 3 Starting with the last installed adapter if there are any devices and cables attached to it disconnect one attached device and cable 4 Turn the power on 5 If the Console Selection screen is displayed choose the system console 6 After the keyboard indicator begins blinking press the F5 key on the directly attached keyboard or the number 5 key on an ASCII terminal keyboard 7 Enter the appropriate password when prompted to do so Is the Please define the System Console screen displayed NO YES 2 34 Repeat this step until the defective device or cable if any were attached is identified or all the devices and cables have been disconnected If all the devices
147. oint may be displayed on the operator panel for an extended period of time while the boot image is retrieved from the device This is particularly true for Tape and Network boot attempts If the checkpoint code is displayed for an extended time there may be a problem loading the boot image from the device If booting from CDROM or Tape watch for activity on the drive s LED indicator A blinking LED means that the loading of either the boot image or additional information required by the operating system being booted is still in progress For network boot attempts if the system is not connected to an active network or if the target server is inaccessible this can also result from incorrect IP parameters being supplied the system still attempts to boot and because time out durations are necessarily long to accommodate retries the system may appear to be hung 1 Restart the system and get to the Firmware SMS utilities In the utilities check e ls the intended boot device correctly specified in the boot sequence 3 18 7043 43P Series Service Guide For network boot attempts Are the IP parameters correct Attempt to Ping the target server using the SMS Ping utility 2 If the checkpoint F05 or F5B is displayed for an extended time there may be a problem with the integrity of the boot image Try to boot and run standalone diagnostics against the system particularly against the intended boot device If the diagno
148. onnector Memory connector A Memory connector B Parallel port connector Ethernet AUI Memory connector C Memory connector D Memory connector E Mouse port connector Memory connector F Keyboard port connector Power On Password jumper SCSI security jumper SCSI security jumper SCSI security jumper CPU ESP connector CPU fansink connector System fan connector System fan connector Power Switch connector Power Indicator LED connector Hard disk activity LED connector Internal Speaker connector Chapter 1 Reference Information 1 7 Model 140 System Board Jumper Settings For a more complete description of the function of these jumpers see the system unit User s Guide Jumper Description Settings J15 Remote power up Default Remote power up disabled To enable Remote power up place jumper on two leftmost pins J21 Privileged Access Password Default disabled To enable the writing or changing of the privileged access password place jumper on the two leftmost pins J28 J31 SCSI Security Default external SCSI enabled 432 J34 To disable external SCSI connector remove the jumpers from J31 J32 and J34 move the jumper on J28 to the to the front two pins J90 Power On Password Default power on password enabled can be set To disable the power on password for instance if it has been forgotten place jumper on the two rightmost pins 1 8 7043 43P Series Service Guide
149. ontrol Keys The following keys can be pressed when the keyboard POST indicator appears Key Result F1 display keyboard Normal mode boot graphical System Management Services starts 1 ASCII keyboard Normal mode boot text based System Management Services starts F5 display keyboard Service mode boot default boot list 5 ASCII keyboard F6 display keyboard Service mode boot default boot list Service mode boot custom boot list 6 ASCII keyboard Service mode boot custom boot list F8 display keyboard Normal mode boot Open Firmware command line 8 ASCII keyboard Normal mode boot Open Firmware command line Chapter 6 Loading the System Diagnostics 6 5 6 6 7043 43P Series Service Guide Chapter 7 System Management Services The System Management Services make it possible for you to view information about your computer and to perform such tasks as setting passwords and changing device configurations If you have chosen a graphical display as your system console you can use the graphical System Management Services described below If you are using an ASCII display as your system console see Text Based System Management Services on page 7 26 Graphical System Management Services To start the Open Firmware command line or graphical System Management Services turn on or restart the computer The firmware version installed in you
150. ontroller 80 Other display controller Multimedia device i 00 Video device 01 Audio device 80 Other multimedia device Memory controller 00 RAM i 01 Flash 80 Other memory controller A 2 7043 43P Series Service Guide Table A 3 Page 2 of 3 Current PCI 2 1 Class Code Definition Bridge devices 00 Host bridge 01 ISA bridge 02 EISA bridge 03 MCA bridge 3 04 PCI to PCI bridge 05 PCMCIA bridge 06 NuBus bridge 07 Cardbus bridge 80 Other bridge device Simple communication controllers 00 Serial controllers d 01 Parallel port 80 Other communication controllers Generic system peripherals 00 PIC 01 DMA controller i 02 System timer 03 Real Time Clock RTC controller 80 Other system peripherals Input devices 00 Keyboard controller 9 01 Digitizer pen 02 Mouse controller 80 Other input controllers Docking stations A 00 Generic docking station 80 Other type of docking station Processors 00 Reserved 01 Reserved B 02 Reserved 10 Reserved 20 PowerPC 40 Co processor Appendix A Interpreting Firmware Error Codes A 3 Table A 3 Page 3 of 3 Current PCI 2 1 Class Code Definition Serial bus controllers 00 FireWire IEEE 1394 01 ACCESS bus A 02 Serial Storage Architecture SSA 03 Universal Serial Bus USB 04 Fibre channel Table A 4 Pag
151. oot sequence Utilities Enables you to set and remove passwords control heli the playing of system tones enable the unattended start mode set and view the addresses of your system s SCSI controllers select the active console view or clear the firmware error log ia and update your system unit s firmware program Exit Returns you to the previous screen To select an icon move the cursor with the arrow keys to choose which icon is highlighted then press the Enter key You can also select an icon by clicking on it with your left mouse button To leave the current screen either press the Esc key or select the Exit icon Chapter 7 System Management Services 7 3 Config y gt Selecting this icon makes it possible for you to view information about the setup of your system unit A list similar to the following appears when you select the Config icon lt Device Name gt PowerPC 604 L2 Cache 0512K Memory slot A 8 MB slot B 8 MB LPT addr 3BC ve addr 1F0 COM addr 3F8 M addr 2F8 Audio Keyboard Mouse Diskette addr 3F0 Integrated Ethernet addr 9999FF111B Video enhanced graphics yt Exit 7 4 7043 43P Series Service Guide If more than one screen of information is available a blue arrow in the top right corner of the screen appears Use the Page Up and Page Down keys to scroll through the pages SCSI cntlr id 7 CD ROM id 3 1084 MB Harddisk id 6 PCI Adapt
152. opriate password when prompted to do so Is the Please define the System Console screen displayed NO One of the FRUs remaining in the system unit is defective In the following order exchange the FRUs that have not been exchanged 1 SCSI cable termination see SCSI Bus Termination on page 1 18 2 SCSI cable 3 Last SCSI device connected CD ROM drive tape drive etc 4 The graphics adapter if the system console is defined as a graphical display 5 The riser card 6 System board See notes on page 2 1 7 Power Supply Repeat this step until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs have been exchanged call your service support person for assistance If the symptom has changed check for loose cards cables and obvious problems If you do not find a problem return to Step 1540A 1 on page 2 22 in this MAP and follow the instructions for the new symptom Chapter 2 Maintenance Analysis Procedures MAPs 2 31 YES Repeat this step adding one SCSI device at a time until all the SCSI devices that were attached to the integrated SCSI adapter are connected and tested Go to Step 1540A 10 Step 1540A 10 The system is working correctly with this configuration One of the FRUs adapters that you removed is probably defective 1 Make sure the diagnostic CD ROM disc is inserted into the CD ROM drive 2 Turn the power off
153. ord and wanted to remove it select Remove Power On Password Notes 1 If you want to disable an installed power on password but not erase it move the power on password jumper as described in the section beginning on 1 1 Moving the jumper back to the default position re enables the power on password unless it has been removed in the System Management Services Utilities or by removing the battery 2 If you forget your password you can erase the password by shutting down the system unit and removing the battery for at least 30 seconds See Battery on page 8 36 for details 3 The system unit power cable must be disconnected before removing the battery A password becomes effective only after the system is turned off and back 7 34 7043 43P Series Service Guide Set Privileged Access Password The privileged access password protects against the unauthorized starting of the system programs To set the privileged access password you must first change a jumper on your computer s system board See Front View without Covers on page 1 3 to locate and change the password enabling jumper If the password enabling jumper has been changed select Set privileged access password to set and verify the privileged access password Attention Once the password enabling jumper has been changed and the privileged access password has been set great care must be taken to preserve the privileged access password f you set the privileged
154. ossible Failing FRU F01 Performing system memory test 1 Memory modules May take several minutes if large 2 System board amount of memory installed F05 Transfer control to Operating See Fxx Code Boot Problems on System normal boot page 3 18 F22 No memory detected system 1 Memory modules lockup Note The disk drive light is 2 System board See 3 1 on continuously F2C Processor card mismatch Model If more than one processor card is 240 installed in the Model 240 both processor cards must be of the same speed and type F4D Loading boot image See Fxx Code Boot Problems on page 3 18 F4F NVRAM initialization Go to MAP 1540 Minimum Configuration on page 2 21 F51 Probing primary PCI bus 1 PCI Adapters 2 Riser card 3 System board If a network adapter or system board is replaced see 3 1 F52 Probing for adapter FCODE 1 PCI Adapters evaluate if present 2 Riser card 3 System board If a network adapter or system board is replaced see 3 1 3 14 7043 43P Series Service Guide Table 3 4 Page 2 of 5 Firmware Checkpoints Checkpoint Description Action Possible Failing FRU F55 Probing PCI bridge secondary bus 1 PCI Adapters 2 Riser card 3 System board If a network adapter or system board is replaced see 3 1 F5B Transferring control to Operating See Fxx Code Boot Problems on System service mode boot page 3 18 F5F Probing for adapter FCODE 1 PCI A
155. ote If an error occurs when you attempt to set the privileged access password then make sure the password enabling jumper has been changed See the User s Guide for instructions on changing the password enabling jumper After you have entered and verified the password the privileged access password icon flashes and changes to the locked position to indicate that your system unit now requires the password you just entered before running system programs Attention Once the password enabling jumper has been changed and the privileged access password has been set great care must be taken to preserve the privileged access password f you set the privileged access password and later misplace it your system must be returned for service In order to prevent loss of system use please record the privileged access password immediately whenever it is changed Attention If no user defined boot list exists and the privileged access password has been enabled you are asked for the privileged access password at startup every time you boot up your system Moving the password enabling jumper back to the default position does not disable or erase the privileged access password Removing the jumper or moving the jumper back to the default position only prohibits changing or disabling this password with the System Management Services 7 16 7043 43P Series Service Guide Audio Model 140 and Model 240 only This icon enables you to tur
156. otected update 1 Turn off turn on system unit and cancelled retry 2 Replace system board See notes on page 3 1 009 Flash module is unsupported or not Make sure correct firmware update recognized diskette is being used with this system Chapter 3 Error Code to FRU Index for Model 140 and Model 240 3 7 Table 3 2 Page 5 of 9 Firmware Error Codes Error Code Description Action Possible Failing FRU 00A Flash write protected 1 Turn off turn on system unit retry 2 Replace system board See notes on page 3 1 25A0xxy0 Cache L2 controller failure Refer to error code 2B2xxyrr for a description of the xx and y values For Model 140 1 L2 Cache 2 System board See notes on page 3 1 For Model 240 1 Processor card 2 System board See notes on page 3 1 25A1xxy0 Cache L2 SRAM failure Refer to Error code 2B2xxyrr for a description of the xx and y values For Model 140 1 L2 Cache 2 System board See notes on page 3 1 For Model 240 1 Processor card 2 System board See notes on page 3 1 25A80xxx NVRAM Note Errors reported against NVRAM can be caused by low Battery voltage and more rarely power outages that occur during normal system usage With the exception of the 25480000 error these errors are warnings that the NVRAM data content had to be re established and do not require any FRU replacement unless the error is persisten
157. ower connector Power connector Media Fan connector Memory Connector 1 Audio output connector Remote Power up Jumper Diskette drive connector Microphone jack Reset Connector Memory Connector 3 Power on Password jumper Headphone jack Serial port connector 2 Serial port connector 1 Tablet port connector CPU fansink connector J27 J28 J30 J32 System fan connector Memory Connector 2 System fan connector Priviliged Access Password jumper J33 J35 J36 J38 J39 J40 J41 J42 J43 J44 J45 J46 J49 J50 J53 J56 J59 J139 Internal SCSI 16 bit connector SCSI security jumper SCSI security jumper External SCSI connector Riser card connector Power Switch connector Op Panel Connector Power Indicator LED connector Hard disk activity LED connector Voltage Regulator connector Ethernet twisted pair connector Internal Speaker connector Parallel port connector Ethernet AUI Ethernet EPROM connector Mouse port connector Keyboard port connector Memory Connector 4 Chapter 1 Reference Information 1 11 System Board Jumper Settings for Model 150 For a more complete description of the function of these jumpers see the system unit User s Guide Jumper Description Settings J15 Remote Power up Default Remote power up disabled To enable Remote power up place jumper on the two pins closest to the rear of the system unit J32 Privileged Access Password Default disabled
158. p PHB BARC 1 Replace System Planar addresses E202 Initialize PHB 1 Replace System Planar registers and PHB s PCI configuration registers E203 Look for PCI to ISA 1 Replace System Planar bridge E204 Setup ISA bridge 1 Replace System Planar PCI config registers and initialize Chapter 4 Error Code to FRU Index for the Model 150 4 23 Table 4 3 Page 12 of 13 Firmware Checkpoints channel Checkpoint Description Repair Action hex E206 Look for PRISM on 1 Replace System Planar PCG and switch to 50MHz E207 Setup Data gather 1 Replace System Planar mode and 64 32 bit mode on PCG E208 Assign bus number 1 Replace System Planar on PCG E209 Assign PCI I O 1 Replace System Planar addresses on PCI E20A Assign PCI I O 1 Replace System Planar addresses on PCG E20B Check MCERs stuck 1 Replace System Card at fault E20C Testing L2 cache 1 Replace CPU Card E210 Processors L1 data 1 Replace System Planar cache array test fails System Hangs E211 IPL ROS CRC 1 Replace System Planar checking E212 Processor POST 1 Replace CPU Card E213 Initial memory See MAP 1240 Memory Problem Resolution on configuration page 2 12 E214 Memory test See MAP 1240 Memory Problem Resolution on page 2 12 E216 Copy ROS into 1 Replace Memory Card RAM Setup Translation and C environment E21A System has some 1 See Unresolved problems on page 4 26 good
159. perform the removal steps in the reverse order Be sure to match the SCSI addresses of the replacement disk drives with those of the removed disk drives Recommended SCSI addresses are shown in the illustration on page 8 13 8 18 7043 43P Series Service Guide Adapter Removal 1 If you have not already done so remove the covers as described in Cover on page 8 3 2 Note the location of the adapter you are removing 3 Remove the expansion slot screw for the adapter then grasp the adapter and pull it free from the socket Adapter 4 lf you are not replacing the adapter in this slot install an expansion slot cover into the empty expansion slot Expansion Slot Cover Replacement Replace in reverse order Chapter 8 Removal and Replacement Procedures 8 19 Memory Modules Removal 1 Locate the memory module connectors To locate the six memory module slots in the Model 140 use the following figure 7 Memory Module F Connectors To locate the four memory module slots in the Model 150 use the following figure Memory Module Connectors 8 20 7043 43P Series Service Guide The following figure shows the location of the eight memory mo
160. place the System Planar 29B00004 Mouse not 1 Mouse present detected 2 Replace System Planar Bus SRN to FRU Reference Table This table is used to locate defective FRUs within the I O board PCI and ISA buses The table indicates which devices should be tested for each SRN For this procedure if possible diagnostics are run on the I O board bus devices with all adapters removed from the failing bus If a failure is detected on this system with all adapters removed from the failing bus the I O board is the isolated FRU If a failure is not detected the adapters are added back one at a time to their original slot location and the configuration is tested until a failure is detected The failure is then isolated to the failing FRU If a failure has not been detected and all the FRUs have been tested call your technical service support person for assistance Table 4 2 Page 1 of 2 Bus SRN to FRU Reference Table SRN Bus Possible Failing Device and AIX Associated Identification Location Code FRU 9CC 100 PCI Bus 00 Internal SCSI port 1 10 60 1 O board See note at the bottom of this table Internal External SCSI port 2 30 58 I O board See note at the bottom of this table Internal Ethernet port 10 80 1 O board See note at the bottom of this table Device installed in I O Slot 3P 10 68 Adapter to 10 6F Chapter 4 Error Code to FRU Index for the Model 150 4 11 Table 4 2 Page
161. played on the system console and an eight digit error code is not displayed If the POST indicator represents e memory record error code MOMEMO02 e keyboard record error code MOKBDOOO e SCSI record error code MOCONOO0 e network record error code MONETO0O e speaker audio record error code MOBTO0000 Go to Step 1020 3 on page 2 10 The system stops and an 8 digit error code starting with the character M is displayed Record the error code Go to POST Error Codes on page 3 2 The system stops and an 8 digit error code starting with the number 2 is displayed Record the error code If you are working on a Model 140 or Model 240 go to Firmware Error Codes on page 3 4 If you are working on a Model 150 go to Error Codes on page 4 1 2 8 7043 43P Series Service Guide Symptom Action The system stops and a 4 digit number beginning with the characters FF is displayed in the operator panel display Go to MAP 1540 Minimum Configuration on page 2 21 The system stops and a 4digit number beginning with the character E is displayed in the operator panel display Record the code Go to Firmware Checkpoints on page 4 13 The system stops and a 4digit number not beginning with neither the characters FF or E is displayed in the operator panel display Record SRN 101xxx where xxx is the last three digits of the fourdigit number display
162. press the F5 key on the directly attached keyboard or the number 5 key on an ASCII terminal keyboard 6 Enter the appropriate password when prompted to do so Is the Please define the System Console screen displayed NO Go to Step 1540B 11 on page 2 49 YES Repeat this step until all of the FRUs adapters are installed then go to the Repair Checkout Procedure in the Diagnostics Information for Multiple Bus Systems 2 48 7043 43P Series Service Guide Step 1540B 11 The last FRU installed or one of its attached devices is probably defective 1 Make sure the diagnostic CD ROM disc is inserted into the CD ROM drive 2 Turn the power off 3 Starting with the last installed adapter disconnect one attached device and cable 4 Turn the power on 5 If the Console Selection screen is displayed choose the system console 6 After the keyboard indicator appears press the F5 key on the directly attached keyboard or the number 5 key on an ASCII terminal keyboard 7 Enter the appropriate password when prompted to do so Is the Please define the System Console screen displayed NO YES Repeat this step until the defective device or cable is identified or all the devices and cables have been disconnected If all the devices and cables have been removed then one of the FRUs remaining in the system unit is defective To test each FRU exchange the FRUs in the following order 1 Adapter last one insta
163. r Where p is a defined alpha location type prefix n is a location instance number and n is a sub location instance number where applicable Sub location notation is used only for location types which have clearly defined and limited expansion sites for example memory module slots on a memory card Primarily the n sub location notation is intended for use as an abbreviation of the location code in cases where 1 Based on the device structure the abbreviated sub location code conveys the same information in a more concise form than an additional level of location identifier for example e P1 M1 4 pluggable module 4 on Memory Card 1 on Planar 1 rather than P1 M1 M4 e P1 C1 1 pluggable CPU 1 on CPU Card 1 on Planar 1 rather than P1 C1 C1 e P2 Z1 A3 1 LUN 1 at SCSI ID 3 on integrated SCSI bus 1 from Planar 2 rather than P2 Z1 A3 A1 2 The sub location is either a basic physical extension or sub enclosure of the base location but does not represent additional function or connectivity for example a drawer in a rack U1 2 or a riser card on an I O board P2 1 Name AIX Location Physical Logical Location Code Connection Identification Code System Planar 00 00 P1 Riser Card P1 1 J39 Memory DIMM 1 00 00 P1 M1 J11 Memory DIMM 2 00 00 P1 M2 J28 Memory DIMM 3 00 00 P1 M3 J19 Memory DIMM 4 00 00 P1 M4 J39 Diskette Drive 01 D1 00 00 P1 D1 J16 Base Address 0x03F0 Keyboard 01 K1 00
164. r 2 Maintenance Analysis Procedures MAPs 2 23 Step 1540A 3 One of the FRUs remaining in the system unit is defective 1 Turn the power off 2 Exchange one of the FRUs in the following list a System board See notes on 2 1 b Riser card c Memory module 3 Turn the power on Does the operator panel do one of the following e Stop with any code other than FDC FF2 FF3 or F4D Model 140 E1DC E1F2 E1F3 E1F7 or E14D Model 150 e Alternate between FFD and any other code Model 140 E1FD and any other code Model 150 NO Go to Map 0410 Repair Checkout in the Diagnostics Information for Multiple Bus Systems YES Reinstall the original FRU Repeat the FRU replacement steps until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs have been exchanged call your service support person for assistance If the symptom has changed check for loose cards cables and obvious problems If you do not find a problem return to Step 1540A 1 on page 2 22 in this MAP and follow the instructions for the new symptom 2 24 7043 43P Series Service Guide Step 1540A 4 No failure was detected with this configuration 1 Turn the power off 2 Install a memory module 3 Turn the power on Does the operator panel do one of the following e Stop with any code other than FDC FF2 FF3 or F4D Model 140 E1DC E1F2 E1F3 E1F7 o
165. r 3 Error Code to FRU Index for Model 140 and Model 240 3 9 Table 3 2 Page 7 of 9 Firmware Error Codes Error Code Description Action Possible Failing FRU xxx 001 DIMM fails memory test For more information 1 Use the location code obtained from the SMS Error Log utility described in Step 1020 4 on page 2 11 to identify which DIMM is defective 2 The yy values specify type of memory causing error See Memory PD Bits on page 3 13 for definition of yy Note On the Model 240 there may be 2 DIMM related memory errors reported to indicate a DIMM pair One of the 2 indicated DIMMs may be good when replacing memory on this system replace 1 DIMM at a time not both xxx 002 DIMM is not supported Remove unsupported DIMM The yy values specify type of memory causing error See Memory PD Bits on page 3 13 for definition of yy Note Memory DIMMs must be installed removed in pairs on the Model 240 28030xxx Real time clock RTC error Note Errors reported against the Real Time Clock can be caused by low battery voltage and more rarely power outages that occur during normal system usage These errors are warnings that the Real Time Clock data content needs to be re established and do not require any FRU replacement unless the error is persistent When one of these errors occurs the power on password and time and date information have b
166. r E14D Model 150 e Alternate between FFD and any other code Model 140 E1FD and any other code Model 150 NO Repeat this step until all the memory modules are installed and tested After all the memory modules are installed and tested turn the power to off For Model 140 go to Step 1540A 7 Model 140 only on page 2 28 For Model 150 or Model 240 go to Step 1540A 8 on page 2 29 YES Go to Step 1540A 5 on page 2 26 Chapter 2 Maintenance Analysis Procedures MAPs 2 25 Step 1540A 5 The failure may be caused by the last memory module installed To isolate the failing FRU do the following 1 Turn the power off 2 Exchange the last memory module installed 3 Turn the power on Does the operator panel do one of the following e Stop with any code other than FDC FF2 FF3 or F4D Model 140 E1DC E1F2 E1F3 E1F7 or E14D Model 150 e Alternate between FFD and any other code Model 140 E1FD and any other code Model 150 NO Go to Map 0410 Repair Checkout in the Diagnostics Information for Multiple Bus Systems YES Go to Step 1540A 6 on page 2 27 2 26 7043 43P Series Service Guide Step 1540A 6 One of the FRUs remaining in the system unit is defective 1 Turn the power off 2 Exchange one of the FRUs in the following list e System board See notes on 2 1 e Power supply 3 Turn the power on Does the operator panel do one of the following e Stop
167. r system unit is displayed at the bottom right hand corner of the initial logo screen Please note the version number processor upgrades may require a specified version of firmware to be installed in your system unit Update System Firmware is an option under the Utilities menu in the System Management Services After the logo is displayed initialization icons appear across the bottom of the screen To enter the graphical System Management Services you must press the F1 key after the keyboard icon appears during startup If you have pressed the F1 key the System Management Services appears after the initialization and power on self test POST are complete Note If you have installed a privileged access password you are be prompted for this password before gaining access to the System Management Services menu Chapter 7 System Management Services 7 1 After the System Management Services starts the following screen appears System Management Services amp 1 ve gt amp Config Boot Utilities Exit 7 2 7043 43P Series Service Guide The System Management Services screen contains the following choices Config Enables you to view your system setup Multi Boot Model 150 only Enables you to set and view the default operating system modify the boot sequence access the Open Firmware command prompt and other options Boot Model 140 and Model 240 Allows you to modify the b
168. rmation 1 17 SCSI Bus Termination The Model 140 and Model 240 have a fast wide SCSI 2 bus which can support internal and external SCSI devices However each controller on these SCSI busses must have a unique SCSI id and the SCSI busses must be properly terminated both internally and externally if external devices are used to ensure SCSI signal integrity For directions on setting the SCSI id on each device consult the documentation for that device as well as the Adapters Devices and Cable Information for Multiple Bus Systems Model 140 Internal SCSI Bus Termination The Model 140 internal SCSI chain must be terminated by the last drive in the chain which must be configured as a self terminating drive by setting jumpers on the drive Please consult the documentation that came with your SCSI device Note Only the last drive in each SCSI chain should be configured as self terminating External SCSI chains must be terminated by a separate SCSI terminator Power Cables To avoid electrical shock a power cable with a grounded attachment plug is provided Use only properly grounded outlets Power cables used in the United States and Canada are listed by Underwriter s Laboratories UL and certified by the Canadian Standards Association CSA These power cords consist of e Electrical cables Type SVT or SJT e Attachment plugs complying with National Electrical Manufacturers Association NEMA 5 15P That is For 1
169. rmation required by the operating system being booted is still in progess If the checkpoint is displayed for an extended period of time and the drive LED is not indicating any activity there may be a problem loading the boot image from the device Note For network boot attempts if the system is not connected to an active network or if the target server is inaccessible this can also result from incorrect IP parameters being supplied the system still attempts to boot and because time out durations are necessarily long to accommodate retries the system may appear to be hung This procedure assumes that a CD ROM drive is installed and a Diagnostics CD ROM is available 1 Restart the system and get to the Firmware SMS Main Menu Select Multiboot e Check if the intended boot device is correctly specified in the boot sequence e If the intended boot device is not correctly identified in the boot sequence add it to the boot sequence using the SMS menus if the intended boot device cannot be added to the boot sequence go to step 3 e If attempting to boot from the network go to step 2 e f attempting to boot from a disk drive or CD ROM go to step 3 2 If attempting to boot from the network e Verify that IP parameters are correct e Attempt to Ping the target server using the SMS Ping utility If the ping is successful have network administrator verify the server configuration for this client e Turn power Off then On and retry t
170. rocessor card 2 System board See notes on page 3 1 31 Disabled due to Asymetrical MP configuration Model 240 1 Go to the System Management Services error log described in Step 1020 4 on page 2 11 and use the location code for this error 3 12 7043 43P Series Service Guide Memory PD Bits The following table expands the firmware error code 25Cyyxxx on page 3 10 where yy is the PD values in the table below Use these values to identify the type of memory that generated the error If you replace FRUs and the problem is still not corrected go to MAP 0030 in the Diagnostics Information for Multiple Bus Systems unless otherwise indicated in the tables Table 3 3 Memory DIMM PD bits PD Speed Parity Single value Size nsecs ECC Dual 64 8MB 60 ECC Single 69 16MB 60 ECC Single 6B 32MB 60 ECC Single 6D 64MB 60 ECC Single 6F 128MB 60 ECC Single Chapter 3 Error Code to FRU Index for Model 140 and Model 240 3 13 Firmware Checkpoints The following Fxx code checkpoints are displayed on the operator panel during system startup and can be used for diagnostic purposes If you replace FRUs and the problem is still not corrected go to MAP 0030 in the Diagnostics Information for Multiple Bus Systems unless otherwise indicated in the tables Table 3 4 Page 1 of 5 Firmware Checkpoints Checkpoint Description Action P
171. rrors are really just warnings that the NVRAM data content had to be re established and do not require any FRU replacement unless the error is persistent When one of these errors occurs any system customization eg boot device list information has been lost the system may need to be re configured 2 If the error is persistent replace the battery 3 If the error is persistent after battery replacement or the error code is 25A80000 replace the ALL of NVRAM initialized 25A80000 Initialization failed Refer to NVRAM problem resolution above device test failed 25A80001 init nvram invoked Refer to NVRAM problem resolution above 4 6 7043 43P Series Service Guide Table 4 1 Page 7 of 11 Firmware Error Codes Error Code Function Description Repair Action Possible Failing FRU 25A80002 init nvram invoked some data partitions may have been preserved Refer to NVRAM problem resolution above 25A80011 Data corruption detected ALL of NVRAM initialized Refer to NVRAM problem resolution above 25A80012 Data corruption detected some data partitions may have been preserved Refer to NVRAM problem resolution above 25A80100 NVRAM data validation check failed Power Off On machine and retry the operation before replacing any system components Refer to NVRAM problem resolution above 25A80201 Unable to expand target partition while saving configuration
172. rson for assistance See notes on 2 1 regarding system board replacement YES Go to Step 1540A 8 on page 2 29 2 28 7043 43P Series Service Guide Step 1540A 8 1 2 Turn the power off Reconnect the system console Notes a If an ASCII terminal has been defined as the system console attach the ASCII terminal cable to the S1 connector on the rear of the system unit Also connect the internal serial and Ethernet cables to the system board b If a display attached to a display adapter has been defined as the system console install the display adapter and connect the display to it Plug the keyboard into the keyboard connector on the rear of the system unit 3 Turn the power on 4 If the ASCII terminal or graphics display including display adapter are connected differently than before the Console Selection screen will appear and require that a new console be selected When the keyboard indicator is displayed press the F1 key on the directly attached keyboard or the number 1 key on an ASCII terminal This triggers the SMS 6 Enter the appropriate password when prompted to do so Wait until the SMS screen is displayed or the system appears to stop Chapter 2 Maintenance Analysis Procedures MAPs 2 29 Is the SMS screen displayed NO One of the FRUs remaining in the system unit is defective In the following order exchange the FRUs that have not been exchanged 1 Go to the Problem Determinat
173. s on page 4 26 node E155 Probe PCI bridge 1 Replace PCI Adapter s secondary bus 2 Replace System Planar See Unresolved problems on page 4 26 E156 Create PCI ethernet See Unresolved problems on page 4 26 node E15A Create 64 bit host See Unresolved problems on page 4 26 primary PCI controller node E15B Transfer control to See Boot Problems Concerns on page 4 27 O S Service mode boot E15C Probe primary 64 bit See Unresolved problems on page 4 26 PCI bus E15D Create host PCI See Unresolved problems on page 4 26 controller node E15E Create MPIC node See Unresolved problems on page 4 26 Chapter 4 Error Code to FRU Index for the Model 150 4 17 Table 4 3 Page 6 of 13 Firmware Checkpoints Checkpoint Description Repair Action hex E15F Adapter VPD probe See Unresolved problems on page 4 26 E160 CPU Node VPD See Unresolved problems on page 4 26 Creation E161 ROOT Node VPD See Unresolved problems on page 4 26 Creation E162 SP Node VPD See Unresolved problems on page 4 26 Creation E164 Create PCI graphics See Unresolved problems on page 4 26 node P9 E168 Create PCI graphics See Unresolved problems on page 4 26 node S3 E16C GXT1000P See Unresolved problems on page 4 26 Subsystem Open request E16D GXT1000P Planar See Unresolved problems on page 4 26 not detected failed diagnost
174. s whether the Multiboot menu appears automatically at startup 7043 43P Series Service Guide Boot Model 140 and Model 240 This selection enables you to view and change the custom boot list the sequence in which devices are searched for operating system startup code New 3 4 Save List of Boot Devices Diskette SCSI CD ROM id 3 slot 1 SCSI 2168 MB Harddisk id 6 slot 1 Ethernet Integrated 1ga A Default Exit Chapter 7 System Management Services 7 9 Attention If you change your startup sequence you must be extremely careful when performing write operations for example copying saving or formatting You can accidentally overwrite data or programs if you select the wrong drive The default boot list consists of the first device found of each of the following types e Diskette drive e CD ROM drive e Hard disk drive e Network device To change the custom boot list enter a new order in the New column then select Save The List of Boot Devices is updated to reflect the order you have chosen You can choose 1 to 4 devices for the custom boot list To change the boot sequence back to the default values select Default The default sequence is automatically saved Attention If no user defined boot list exists and the privileged access password has been enabled you are asked for the privileged access password at startup every time you boot up your system See Privileged A
175. ssis with the mounting screw 6 Connect the media fan cable to the system board Install the media fan assembly Install the front fan and speaker assembly as described on Fan and Speaker Assembly on page 8 34 Replace the system unit covers as described in Cover on page 8 3 Chapter 8 Removal and Replacement Procedures 8 11 Media Fan Removal 1 If you have not already done so remove the covers as described in Cover on page 8 3 2 Disconnect the media fan power cable 3 Loosen the three screws which secure the media fan assembly to the side of the media drive bracket 4 Remove the media fan assembly Loosen Screws Slide Assembly Media Backward to Remove Replacement 1 Place the media fan assembly into position 2 Secure the media fan assembly to the side of the media drive bracket with the three screws removed earlier 3 Connect the media fan power cable to the system board 8 12 7043 43P Series Service Guide Internal Media Drives Notes 1 If you have not already done so disconnect the power cord and remove the covers as described in Cover on page 8 3 2 If you are removing a CD ROM drive refer to Laser Safety Information on page xii Disk and media drives are installed in drive bays shown below Disk Drive Bracket Media Drive Bracket Bay 1 Diskette Drive Bay 2 CD ROM Drive SCSI ID 3 Bay 3 Media or Hard Drive SCSI
176. st network connection encountered Custom Boot List The contents of the custom boot list can be defined by using the graphical System Management Services or the text based System Management Services When the custom boot list is utilized during system startup system unit attempts to boot in turn from each specific device in the custom boot list Note Only the specific devices contained in the custom boot list are checked for a bootable image Other devices of the same type are not searched for a bootable image unless they are also specified in the custom boot list Refer Chapter 6 Loading the System Diagnostics 6 1 to Chapter 7 System Management Services on page 7 1 for more information on custom boot lists If no bootable image is found in the custom boot list then the system restarts and attempts to boot again If the custom boot list is discovered to be corrupted the system rebuilds the custom boot list according to the default boot list Service Mode Boot Loading Diagnostics The system unit can be booted in service mode instead of normal mode from either the default boot list or custom boot list After a successful service mode boot the diagnostic programs are started automatically Booting in Service Mode from the Default Boot List To boot in service mode from the default boot list do the following 1 Before stopping the programs and operating system notify your system administrator and users that the sy
177. stem is going to be shut down 2 Insert the diagnostic CD ROM into the CD ROM drive if you intend to run standalone diagnostics 3 Turn off the system 4 Wait 30 seconds then turn on the system 5 When the keyboard indicator appears during startup press the F5 key if the system console is a directly attached keyboard or the 5 key if the system console is an ASCII terminal 6 Enter any passwords Diagnostics loaded from CD ROM are called standalone diagnostics Since the default boot list checks the CD ROM drive before the disk drive this procedure is used to start standalone diagnostics 6 2 7043 43P Series Service Guide Booting in Service Mode from the Custom Boot List To boot in service mode from the custom boot list do the following 1 Verify with the system administrator and users that all programs are to be stopped then do so 2 Turn off the system 3 Wait 30 seconds then turn on the system 4 When the keyboard indicator appears during startup press the F6 key if the system console is a directly attached keyboard or the 6 key if the system console is an ASCII terminal 5 Enter any passwords Diagnostics loaded from a disk drive or network are called online diagnostics Online diagnostics can be used only if AIX is installed Since the custom boot list should list the disk drive or network device before the CD ROM drive this procedure is used to start online diagnostics To ensure that using the cu
178. stics are successful it may be necessary to perform an operating system specific recovery process or reinstall the operating system 3 If attempting to boot from a Harddisk CDROM or Tape drive a b C d Try a different CD Tape unless booting from Harddisk Verify proper SCSI bus termination Replace SCSI cable It is possible that another attached SCSI device is causing the problem Disconnect any other SCSI devices attached to the same controller as the one the boot device is attached to and retry the boot operation If this is successful one of the devices removed is causing the problem re attach devices one by one and retry the boot operation until the problem recurs and replace the device that caused the problem Replace SCSI adapter if drive is attached to a card rather than the system board f Replace SCSI drive lt is possible that another installed adapter is causing the problem Remove all installed adapters except the one the boot device is attached to try to boot the standalone diagnostics from a CDROM drive attached to the scsi controller on the system board and run the diagnostics against the system If this is successful re install adapters and attached devices as applicable that were removed one at a time and run the standalone diagnostics against the system Replace riser card Replace system board 4 If attempting to boot from a Network controller O 0Q0OUugQo Power Off
179. stom boot list starts online diagnostics do not insert the diagnostics CD ROM Chapter 6 Loading the System Diagnostics 6 3 Standalone vs Online Diagnostics When the system unit attempts to boot in service mode from either the default or custom boot list and locates a diagnostics CD ROM before any other bootable image then the system unit starts standalone diagnostics Standalone diagnostics can be used on system units installed with any supported operating system When the system unit attempts to boot in service mode from either the default or custom boot list and first locates a bootable image on disk drive or network connection then the system unit starts online diagnostics Online diagnostics can only be used on system units installed with the AIX operating system Because the type of diagnostics started standalone or online depends on the source from which they are loaded changing the boot list used during system startup can affect which diagnostics are run Recommended Boot Options The procedures under Service Mode Boot Loading Diagnostics on page 6 2 produce the following recommended results e Default boot list F5 or 5 key with diagnostics CD ROM inserted loads Standalone Diagnostics e Custom boot list F6 or 6 key without diagnostics CD ROM inserted loads Online Diagnostics if AIX is installed on a device in the custom boot list 6 4 7043 43P Series Service Guide Summary Boot Options and C
180. t When one of these errors occurs any system customization eg boot device list information has been lost the system may need to be reconfigured If the error is persistent replace the battery If the error is persistent after battery replacement or the error code is 25A80000 replace the system board See notes on page 3 1 3 8 7043 43P Series Service Guide Table 3 2 Page 6 of 9 Firmware Error Codes Error Code Description Action Possible Failing FRU xxx 000 Initialization failed device test failed 001 init nvram invoked ALL of NVRAM initialized 002 init nvram invoked GE area preserved remaining areas initialized 011 Data corruption detected ALL of NVRAM initialized 012 Data corruption detected GE area preserved remaining areas initialized 100 NVRAM data validation check failed Turn off turn on system unit and retry the operation 25AA0xxx EEPROM Note Ensure that the EEPROM Security jumper is in the correct position if doing a priviliged access password install Consult the system s User s Guide for jumper location and position Retry the operation If retries do not solve the problem replace the system board xxx 000 Unable to unlock EEPROM 001 Read Recv error 002 Read Trans error 003 Write enable error 004 Write recv error 005 Write disable error 006 Write Trans error 007 Unable to lock EEPROM 25Cyyxxx Memory Chapte
181. t IP addresses used by the server can be changed In addition the operating system configuration of the network controller may need to be changed in order to enable system startup and any client or server that addresses this system should be updated After completing the recommended actions in this chapter go to MAP 0410 Repair Checkout in the Diagnostics Information for Multiple Bus Systems Chapter 2 Maintenance Analysis Procedures MAPs 2 1 Quick Entry MAP Use the following table to determine your starting point in the Entry Map Quick Entry MAP Table of Contents Problem Description Page No Service Actions 2 2 System Stops or Hangs with Alternating Numbers Displayed in the Operator 2 2 Panel Display System Stops With an Error or Checkpoint Code Displayed 2 2 There Appears to be a Display Problem Distortion Blurring etc 2 3 Power and Cooling Problems 2 4 Other Symptoms or Problems 2 4 You Cannot Find the Symptom in this Table 2 6 Use the following table to determine your starting point Symptom Action Service Actions You have parts to exchange or a corrective 1 Go to Chapter 8 Removal and action to perform Replacement Procedures on page 8 1 2 Go to MAP 0410 Repair Checkout in the Diagnostics Information for Multiple Bus Systems You need to verify that a part exchange or Go to MAP 0410 Repair Checkout in the corrective action corrected the problem
182. tart E127 Check valid image See Unresolved problems on page 4 26 successful E128 Disable interrupts See Unresolved problems on page 4 26 set int vectors for O F E129 Validate target RAM See Unresolved problems on page 4 26 address E12A Copy ROM to RAM See Unresolved problems on page 4 26 flush cache Chapter 4 Error Code to FRU Index for the Model 150 4 15 Table 4 3 Page 4 of 13 Firmware Checkpoints node Checkpoint Description Repair Action hex E12B Set MP operational See Unresolved problems on page 4 26 parameters eg L E Real E12C Set MP CPU node See Unresolved problems on page 4 26 characteristics E12D Park secondary See Unresolved problems on page 4 26 processors in parking lot E12E Primary processor See Unresolved problems on page 4 26 sync E12F Unexpected return See Unresolved problems on page 4 26 from Open Firmware system lockup E130 Build device tree See Unresolved problems on page 4 26 E131 Create ROOT node See Unresolved problems on page 4 26 E132 Create CPUs node See Unresolved problems on page 4 26 E133 Create L2 Cache See Unresolved problems on page 4 26 node E134 Create memory See Unresolved problems on page 4 26 node E135 Create memory See Unresolved problems on page 4 26 SIMM DIMM node E136 Test memory See U
183. the antistatic bag lay it on the antistatic bag Before picking it up again touch the antistatic bag and the metal frame of the system unit at the same time e Handle the devices carefully in order to prevent permanent damage 8 2 7043 43P Series Service Guide Cover Removal 1 Unlock the cover lock and slide the drive bay cover all the way to the left 2 Remove any media diskettes or CDs from the drives p TA A Diskette Eject Button Diskette Drive __ In Use Light i 3 Turn off all attached devices and the system unit 4 lf you have a modem or fax machine attached to the system unit disconnect the telephone line from the wall outlet and the system unit 5 Unplug all power cords cables from electrical outlets Chapter 8 Removal and Replacement Procedures 8 3 6 Make a note of where the other cables and cords are connected to the back of the system unit then disconnect them Power Cable Serial Ports Tablet Pon y o Display Cable Ethemet Thick Port ES AO TE J If Power Cable ES y 1 OQ SS 760 O lt Ne i A SCSI F E rae o jj a aw a HHI 1 Audio Input a Microphone Port SCSI Port Parallel Port Keyboard Port Audio Output Port Headphone Port Ethernet Twisted Pair Port Mouse
184. the communications mode of the chosen adapter or allow the system to select the communications mode automatically As on the previous screen use the arrow keys or mouse to highlight then press the spacebar to select When you have selected the communications mode highlight the OK icon and press the Enter key 7 22 7043 43P Series Service Guide SCSI ID This selection allows you to view and change the addresses IDs of the SCSI controllers attached to your system unit To change an ID highlight the entry by moving the arrow keys then enter another number After you have entered the new address use the arrow keys or mouse to highlight the Save icon and press the Enter key At any time in this process you can select the Default icon to change the SCSI IDs to the default values Change SCSI ID Type Slot ID Max ID Fast 5 7 7 Fast Wide 7 7 15 Default Exit Chapter 7 System Management Services 7 23 Firmware Update oli lt gt This selection allows you to update the firmware in your system unit from an image on a 3 5 inch diskette In order to create a firmware diskette with the latest level of firmware available see http www rs6000 ibm com support micro When prompted insert the firmware update diskette containing the new firmware image ATTENTION While the new firmware image is being copied into your system unit you must not turn off the system unit Turning off the system unit
185. the diskette is installed with the correct recovery image then suspect 1 Diskette 2 Diskette drive 3 Diskette cable 4 System board See notes on page 3 1 FF2 Power On Password prompt If a console is attached but nothing is displayed on it go to the Entry MAP on page 2 1 with the symptom All display problems FF3 Privileged Access Password prompt If a console is attached but nothing is displayed on it go to the Entry MAP on page 2 1 with the symptom All display problems Chapter 3 Error Code to FRU Index for Model 140 and Model 240 3 17 Table 3 4 Page 5 of 5 Firmware Checkpoints Checkpoint Description Action Possible Failing FRU FFB SCSI bus initialization 1 Verify proper SCSI bus termination 2 Verify that there are no ID conflicts among SCSI devices 3 Verifiy that the system board SCSI security jumpers are set properly if external devices are attached to the system board SCSI bus 4 Suspect the SCSI cable 5 Suspect the drives 6 Suspect the system board FFD The operator panel alternates If the Fxx is not listed in this table between the code FFD and another go to MAP 1540 Minimum Fxx code where Fxx is the point at Configuration on page 2 21 which the error occurred Not listed here Go to MAP 1540 Minimum Configuration on page 2 21 Fxx Code Boot Problems Depending on the boot device a checkp
186. to Firmware Checkpoints on page 4 13 The system stops and a 4digit number not beginning with neither the characters FF or E is displayed in the operator panel display Record SRN 101xxx where xxx is the last three digits of the fourdigit number displayed then go to the Fast Path MAP in the Diagnostics Information for Multiple Bus Systems Note If the operator panel displays 2 sets of numbers use the bottom set of numbers as the error code The system stops and a 3 digit number is displayed in the operator panel display If the number displayed begins with the character F then go to Firmware Checkpoints on page 3 14 If the number is 000 185 or 888 go to MAP 1540 Minimum Configuration on page 2 21 Record SRN 101 xxx where xxx is the 3 digit number displayed in the operator panel display then go to the Fast Path MAP in the Diagnostics Information for Multiple Bus Systems 888 is displayed in the control panel followed by additional error codes Go to the Fast Path MAP in the Diagnostics Information for Multiple Bus Systems There Appears to be a Display Problem Blank Distortion Blurring Etc Chapter 2 Maintenance Analysis Procedures MAPs 2 3 Symptom Action All display problems 1 If using a graphics display a Go to the Problem Determination Procedures for the display b If you do not locate the problem replace the display a
187. to MAP 0410 Repair Checkout in the Diagnostics Information for Multiple Bus Systems 4 It is possible that another installed adapter is causing the problem e Remove all installed adapters except the one the CD ROM drive is attached to and the one used for the console e Try to boot the standalone diagnostics again e If unable to load standalone diagnostics go to step 5 e f standalone diagnostics load re install adapters and attached devices as applicable one at a time and retry the boot operation until the problem recurs Then replace the adapter or device that caused the problem system board can also cause the device or adapter to fail Go to MAP 0410 Repair Checkout in the Diagnostics Information for Multiple Bus Systems 5 Either the CD ROM drive SCSI adapter the graphics adapter or the system board is most likely defective A tty terminal attached to the serial port also can be used to determine if the graphics adapters is causing the problem This is done by removing the graphics adapter attaching a tty to the serial and retrying standalone diagnostics If the standalone diagnostics load the graphic adapter should be replaced e f the CD ROM drive is attached to a SCSI adapter card rather than the integrated SCSI adapter on the system board Replace SCSI adapter Replace riser card e Replace system board e f you replaced the indicated FRUs and the problem is still not corrected or the above descriptio
188. tor Power good and disk activity LED connector Microprocessor Connector 0 Microprocessor Connector 1 1 15 Chapter 1 Reference Information System Board Jumper Settings for Model 240 For a more complete description of the function of these jumpers see the system unit User s Guide Jumper Description Settings J29 Remote power up Default Remote power up disabled To enable Remote power up place jumper on the two leftmost pins J32 Privileged Access Password Default disabled To enable the writing or changing of the privileged access password place jumper on the two leftmost pins J12 SCSI Security Default external SCSI enabled To disable external SCSI connector move the jumpers to the two pins farthest from the riser card J28 Power On Password Default power on password enabled can be set To disable the power on password for instance if it has been forgotten place jumper on the two rightmost pins 1 16 7043 43P Series Service Guide Riser Card for Model 240 Location Code Left Side Slot Bus 01 xx Slot 4 ISA E Slot 3 PCI 04 02 PCI 64 bit 04 01 PCI Right Side Slot 5 ISA 01 xx J7 Note The xx digits in the ISA slot location codes are determined by the order in which the ISA adapters are configured J5 Operator panel connector J7 Tablet port connector Chapter 1 Reference Info
189. urer s adapters it is essential that other optional cards not supplied by the manufacturer do not use main voltages or any other excessive voltages Seek advice from a competent engineer before installing other adapters not supplied by the manufacturer viii 7043 43P Series Service Guide Avis de conformit aux normes du minist re des Communications du Canada Cet appareil num rique de la classe B respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada Canadian Department of Communications Compliance Statement This Class B digital apparatus meets the requirements of the Canadian Interference Causing Equipment Regulations VCCI Statement PEE ES SRSA TEMAS VCC 1 ORME T CT COREE RE CRASS EEM ELTDEFA CORED OTLEY a RIEL CERENA E HEMNES CER BUE DERAIA II GED TIELLEDERLD ELTEFIL The following is a summary of the VCCI Japanese statement in the box above This is a Class B product based on the standard of the Voluntary Control Council for Interference from Information Technology Equipment VCCI If this is used near a radio or television receiver in a domestic environment it may cause radio interference Install and use the equipment according to the instruction manual When used near a radio or TV receiver it may become the cause of radio interference Read the instructions for correct handling Radio Protection for Germany Dieses Ger t ist berechtigt in Ubereinstimmu
190. vice Guide Table 3 2 Page 4 of 9 Firmware Error Codes Error Code Description Action Possible Failing FRU 002 Test Unit Ready Failed sense data 1 Media Removable media devices available 2 SCSI device 003 Send Diagnostic Failed 1 SCSI device 004 Send Diagnostic Failed DevOfl cmd 1 SCSI device 21E00xxx SCSI Tape Refer to 21A00xxx SCSI disk drive for xxx definitions 21EDOxxx SCSI Changer Refer to 21A00xxx SCSI disk drive for xxx definitions 21EEOxxx Other SCSI device type Refer to 21A00xxx SCSI disk drive for xxx definitions 21FOOxxx SCSI CDROM Refer to 21A00xxx SCSI disk drive for xxx definitions 21F20xxx SCSI Read Write Optical Refer to 21A00xxx SCSI disk drive for xxx definitions 2501 0xxx Flash xxx 000 No diskette in drive Insert diskette containing firmware image 001 Diskette seek error 1 Retry function 2 Replace diskette drive 3 Replace diskette cable 4 Replace system board See notes on page 3 1 002 Diskette in drive does not contain an Insert diskette with firmware update file IMG file 003 Cannot open OPENPROM package Replace system board See notes on page 3 1 004 Cannot find OPENPROM node Replace system board See notes on page 3 1 006 System id does not match image Make sure correct firmware update system id diskette is being used with this system 007 Image has bad CRC Replace firmware updated diskette 008 Flash is write pr
191. vice Guide Remote IPL Setup Client Addr 000 000 000 000 Server Addr 000 000 000 000 Gateway Addr 000 000 000 000 Subnet Mask 000 000 000 000 Save Exit If any of the addresses is incomplete or contains a number other than 0 to 255 an error message is displayed when you select the Save icon To clear this error change the improper address and select Save again The Ping icon allows you to confirm that a specified address is valid by sending a test transmission to that address After choosing the Ping option you are asked to indicate which communications adapter Token Ring or Ethernet should be used to send the test transmission Chapter 7 System Management Services 7 21 The Config icon allows you to configure network adapters which require setup Selecting the Config icon presents a list of the adapters requiring configuration Use the arrow keys or mouse to highlight an adapter press the spacebar to select the adapter then highlight the OK icon and press the Enter key 10 100 Ethernet slot 1 O 10 100 Ethernet slot 2 The next screen allows you to select the type of adapter you have just chosen or allow the system to select the type automatically Use the arrow keys or mouse to highlight a selection To choose the highlighted selection press the spacebar then highlight the OK icon and press the Enter key After choosing the adapter to configure you can select
192. xternal power cable plug and the metal frame 13 Perform the following checks on each device that has its own power cables a Check for damage to the power cord b Check for the correct grounded power cable c With the external power cable connected to the device check for 0 1 ohm or less resistance between the ground lug on the external power cable the metal frame of the device 14 Install the covers 1 20 7043 43P Series Service Guide Chapter 2 Maintenance Analysis Procedures MAPs This chapter contains Maintenance Analysis Procedures MAPs for the Model 140 Model 150 and Model 240 Entry MAP Notes 1 When possible run Online Diagnostics in Service Mode Online Diagnostics perform additional functions compared to Standalone Diagnostics This ensures that the error state of the system is captured in NVRAM for your use in fixing the problem The AIX error log and SMIT are only available when diagnostics are run from the hard drive 2 Licensed programs frequently rely on either network configuration vital product data VPD stored on the operator panel control assembly or system board information to authorize program use If the MAPs indicate that the network adapter operator panel or system board should be replaced notify the system owner that new keys for licensed programs may be required 3 If a network adapter or the system board is replaced the network administrator must be notified so that the clien
193. you to select from the following system management tools Utilities Set Password and Unattended Start Mode Audio lt ON gt Display Error Log Remote Initial Program Load Setup Change SCSI id Update System Firmware Select Console NOOB WNME L y Figure 7 8 Text based System Management Services Utilities Menu Model 140 amp Model 240 Utilities Set Passwords and Unattended Start Mode SCSI Spin Up Display Error Log Remote Initial Program Load Setup Change SCSI id Update System Firmware Select Console NOOB WNE Figure 7 9 Text based System Management Services Utilities Menu Model 150 Chapter 7 System Management Services 7 33 Set Password and Unattended Start Mode Entering this selection permits access to the following options Password Utilities Set Power On Password Remove Power On Password Unattended Start Mode lt OFF gt Set Privileged Access Password Remove Privileged Access Password PUNE Figure 7 10 Text based System Management Services Password Menu Set Power On Password Setting a power on password helps protect information stored in your computer You can use any combination of up to eight characters A Z a z and 0 9 for your password The password you type is not displayed on the screen Press Enter when you are finished you must type the password again for verification If you previously had set a power on passw

IBM Server SA38-0512-03 User's Manual

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