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IBM ibm s37l-2095-00 User's Manual

1. 3 kgcm Note You can loosen the captive screw in step 2 but cannot remove it from the backup battery cover WorkPad z50 Mobile Companion 35 1020 ROM DRAM Card Backup Batteries 1010 Battery Pack 1030 A Attention Remove all power sources from the WorkPad z50 before replacing the ROM DRAM card 1 Turn the WorkPad z50 upside down ROM Card Step Size Quantity Color Torque Length 2 M25 1 Black 3kgem 40 mm Note You can loosen the captive screw in step 2 but cannot remove it from the ROM DRAM card cover 36 IBM WorkPad z50 Mobile Companion 36 WorkPad z50 Mobile Companion 37 1030 Battery Pack 1 Turn the WorkPad z50 upside down Note At step 3 you must push and hold the battery release lock as you slide the lock in the direction indicated by the arrow 38 IBM WorkPad z50 Mobile Companion 38 1040 Keyboard Assembly Backup Batteries 1010 Battery Pack 1030 A Attention Remove all power sources from the WorkPad z50 before removing the keyboard assembly 1 Turn the WorkPad z50 upside down Step Size Quantity ran Torque Length 2 M25 5 Black 3kgem 60 mm Note Make sure you use the correct screw and tighten the screw to the torque specified 3 Turn the WorkPad z50 top side up and open the LCD panel XS
2. 47 1140 Audio Ports The ear jack and speaker out ports are all built into the mainboard If any of these devices has malfunctioned you must replace the mainboard 1150 PC Card Slot Assembly Backup Batteries 1010 Battery Pack 1030 Keyboard Assembly 1040 Bottom Cover 1050 Mainboard 1060 Step Size Quantity Color Torque Length 1 M2 0 2 N A 3 kgcm 4 0 mm 48 IBM WorkPad z50 Mobile Companion 48 Note Make sure you use the correct screw and tighten the screw to the torque specified WorkPad z50 Mobile Companion 49 1160 RJ 11 Assembly Backup Batteries 1010 Battery Pack 1030 Keyboard Assembly 1040 Bottom Cover 1050 50 IBM WorkPad z50 Mobile Companion 50 1170 Hardware Button Board Backup Batteries 1010 Battery Pack 1030 Keyboard Assembly 1040 Bottom Cover 1050 Step Size Quantity Color Torque Length 1 M2 0 1 N A 3 kgem 6 0 mm Note Make sure you use the correct screw and tighten the screw to the torque specified WorkPad z50 Mobile Companion 51 1180 Top Cover Backup Batteries 1010 Battery Pack 1030 Keyboard Assembly 1040 Bottom Cover 1050 Mainboard 1060 LCD Bezel 1070 LCD Unit 1080 Microphone 1130 PC Card Slot Assembly 1150 RJ 11 Assembly 1160 Hardware Button Board 1170 Step Size Quantity Color Torque Length 1 2s 4 Black 3kgem
3. Diagnostics Test on page 27 Select TrackPoint and run the diagnostics tests Verify that the item is selected Move to another item with the pointing stick Press the pointing stick press to select and verify that the item is selected 6 Verify that both buttons work correctly If the click buttons do not work replace the mainboard If the pointing stick does not work do the following actions one at a time to correct the problem Do not replace a nondefective FRU Auto Reseat the TrackPoint cable Replace the keyboard Replace the mainboard Cradle Checkout Use the following procedure to isolate a problem with the cradle The cradle attaches to the system expansion connector at the bottom of the WorkPad z50 Enter suspend mode Remove the failing device from the cradle Unplug the AC Adapter from the cradle if attached Remove the cradle from the WorkPad z50 Reconnect the failing device directly to the WorkPad z50 If another device is already connected to the WorkPad 250 remove it first 6 If the failing device works properly replace the cradle ASIA External Monitor Self Test If a monitor problem occurs use the following instructions to correct the problem 1 Test the external monitor and cable on another system to make sure they are working correctly 2 Connect the monitor to the WorkPad 250 3 Go to the diagnostic menu see Running the Diagnostics Test on page 27 and select
4. cradle see Cradle Checkout on page 15 How to Diagnose Multiple FRUs when the adapter or the device has more than one FRU the error code could be caused by any of them Before replacing multiple FRUs try removing or exchanging each FRU one by one in the designated sequence to see if the symptoms change 2 IBM WorkPad z50 Mobile Companion 2 A Attention Pushing the WorkPad z50 s Power button will power on or resume the system or put the system in suspend mode there is no power off state If the AC Adapter battery pack and backup battery are removed the system is reset and all the stored data is lost There is no lithium battery to retain memory while these power sources are removed What to Do First The service personnel must fill in the following information in the parts exchange form or parts return form that is attached to the returned FRU 1 Name and phone number of service personnel me Date of service ne Date when the part failed 4 Date of purchase pee Failure symptoms error codes appearing on the monitor and beep symptoms 6 Procedure index and page number in which the failing FRU was detected 7 Failing FRU name and part number 8 Machine type model number and serial number 9 Customer s name and address Before checking problems with the computer determine whether the damage is covered under the warranty by referring to the following During the warranty period t
5. following 1 Enter suspend mode by pressing the Power button 2 Remove the dry cell battery pack and measure the voltage between the battery terminals See the following figure Terminal Voltage V dc 1 88 12 8V 7 Ground 3 If the voltage is less than 8 8 V dc the dry cell battery pack has been discharged Replace the dry cells If the dry cell battery pack is extremely hot it must be replaced 12 IBM WorkPad z50 Mobile Companion 12 Backup Battery Checkout Nonrechargeable If removing all power sources except for the backup battery results in the system being reset suspect a problem with the backup batteries Refer to the following 1 Enter suspend mode by pressing the Power button 2 Remove the AAA batteries and measure the voltage between the battery terminals The voltage should be 1 1 1 6 V dc per battery e Ifthe voltage is correct replace the mainboard If the voltage is less than 1 1 V dc per battery then the batteries have been discharged Replace the batteries If the backup battery discharges quickly after replacement replace the mainboard Note Make sure either the battery pack is installed or the AC Adapter is connected If the backup batteries are removed and no other power source is available AC Adapter or battery pack the system is reset and all the stored data is lost The Battery Calibration Application The Battery Calibration application tes
6. 29 Removing and Replacing Defective FRUs This section provides information on removing and replacing FRUs e Donot damage any part Only certified and trained personnel should service the WorkPad z50 Mobile Companion e The arrows in the Removals and Replacements section show the direction of movement to remove a FRU or to turn a screw to release the FRU The arrows are marked in numeric order in square callouts to show the correct sequence of removal e When other FRUs must be removed before the failing FRU is removed they are listed at the top of the page e Toreplace a FRU reverse the removal procedure and follow any notes that pertain to replacement e When replacing a FRU use the correct screw size as shown in the procedures A Safety Notice 1 Translation on page viii Before the WorkPad z50 is powered on after FRU replacement make sure all screws springs or other small parts are in place and are not left loose inside the WorkPad z50 Verify this by shaking the WorkPad z50 and listening for rattling sounds Metallic parts or metal flakes can cause electrical shorts Safety Notice 2 Translation on page ix The battery pack contains small amounts of harmful substances Do not disassemble it throw it into fire or water or short circuit it Dispose of the battery pack or backup battery as required by local ordinances or regulations Use only the battery in the appropriate parts listing when replacin
7. 4 0mm the screw to the torque specified Note Make sure you use the correct screw and tighten 52 IBM WorkPad z50 Mobile Companion 52 Locations Front Right View GO Sd GO GO db 0 MN LCD cover release latch LCD display Brightness control buttons Contrast control buttons Notification button Notification LED Microphone button External Power Charge status LED 9 Power button 10 TrackPoint 11 TrackPoint buttons 12 Keyboard 13 Built in microphone WorkPad z50 Mobile Companion 53 Left View 1 RJ 11 connector 2 External earphone jack 3 Microphone jack 4 PC card eject button 5 PC card slot Right View 1 External monitor port 2 CompactFlash slot 3 CompactFlash eject button 4 Infrared data port 5 Serial port 54 IBM WorkPad 250 Mobile Companion 54 Rear View 1 Power jack 2 Battery release lock 3 Battery release latch 4 Lock keyhole Bottom View 1 Backup battery compartment 2 Built in monophonic speaker 3 OS ROM and DRAM compartment 4 Reset switch hole 5 Cradle connector 6 Battery pack LE d WorkPad z50 Mobile Companion 55 System Unit Parts Listing o QUA v bd NV NA d Q IBM WorkPad z50 Mobile Companion 56 56 System Unit
8. Display 4 Ifthe external monitor does not display correctly change the mainboard WorkPad z50 Mobile Companion 15 16 IBM WorkPad z50 Mobile Companion 16 Installing the ROM DRAM Card This section describes how to install the ROM card or the optional DRAM card to the WorkPad z50 Note When you remove the ROM DRAM card you will lose all stored data Before you remove the ROM DRAM card be sure to back up all data and applications in the base memory Caution Before removing or inserting the ROM DRAM card all power sources AC power the main battery pack and the backup batteries must be removed Follow these instructions when inserting the ROM DRAM card 1 Place the WorkPad z50 into suspend mode and disconnect AC power 2 Turn the WorkPad 250 upside down 3 Remove the main battery and remove the backup batteries 4 Unscrew the single captive screw that secures the ROM DRAM card compartment cover to the chassis Remove the cover ROM card DRAM card Unscrew the screw that secures the ROM DRAM card cover G e to the chassis and H remove the ROM DRAM p card cover 5 Locate the ROM DRAM card Slot 6 Find the notch on the side of the card WorkPad z50 Mobile Companion 17 7 With the notched end of the card toward the right side of the socket insert the card at an angle of approximately 20 degrees into the socke
9. FRU List No FRUPART DESCRIPTION FRUELEMENTS FRUP N QTY au 1 POINTING STICK CAP 84G6536 1 E K B ASS Y USA 02K4862 1 K B ASS Y CAN FRE 02K4867 1 K B ASS Y FRE 02K4865 1 2 K BASSY JAP O2K4863 1 K B ASS Y UK O2K4864 1 K B ASS Y GERMANY O2K4866 1 TOP COVER ASS Y 05K5936 1 TOP COVER 1 LED LENS 2 POWER BTN 1 TOUCH BTN R 1 TOUCH BTN L 1 INDICATOR BTN 2 BATTERY LATCH 1 BATTERY SPRING 1 INDICATOR SPRING 2 3 TOP ESD MYLAR 1 BATT REL LATCH 1 BATT REL BRACKET 1 CUSHION PLATE 1 K B SEAL SUPPORT 1 K B WATERPROOF 4 TAPE EMI SPONGE 1 740031 5m m H W BTN BOARD ASS Y 1 MAIN BOARD ASS Y 10L1217 1 4 MAIN BOARD ASS Y EU 30012168 1 ROM CARD USA 1011218 1 ROM CARD JAP 1011256 1 5 ROM CARD FRE 10L1258 1 Y ROM CARD GER 10L1257 1 BOTTOMCOVERASS Y UCU 05K5938 1 BOTTOMCOVERASS YEVEA 27L6431 1 BOTTOM COVER 1 SMART CARD DOOR 1 BASE ESD MYLAR 1 DOCKING SHUTTER R 1 DOCKING SHUTTER L 1 VGA DOOR P 1 SERIAL DOOR P 1 S IR LENS 1 BACKUP BATT TERMINAL 1 RATING LABEL 1 RUBBER FOOT 2 7 BATTERY PACK 02K6565 1 E 8 BACKUP BATTERY 02K6566 1 E BOTTOM DOOR GROUP 05K5939 1 EXTEND DOOR 1 9 BACKUP BATTERY DOOR 1 DUMMY PC CARD 1 b ASSY DUMMY CF CARD 1
10. Inverter Card and LCD Panel 1110 FPC Arrera ILO GADGET EET eine 1130 Microphone 1140 Audio Ports seme 1150 PC Card Slot Assembly esee 1160 RJ 11 Assembly 1170 Hardware Button Board BUESA AAA Bottom VIEW AO PARTS LISTING System Unit FRU EAEE 57 LCD Unit Parts List Miscellaneous and Other POTT 59 Option Parts FRU List Other e 59 CRU O ada Tools Power GO 60 NOTICES 61 Trade AE A NEON 61 vi IBM WorkPad 250 Mobile Companion vi Introduction Important Service Information Important Software fixes are customer installable Such fixes are located on the PC Company Bulletin Board Service BBS The direct line for modem connection is 919 557 0001 or tieline 255 0001 IBM internal phone number Advise customers to contact the PC Company HelpCenter at 800 722 2227 if they need assistance in obtaining or installing software fixes Customers in Canada should call IBM HelpPC at 800 565 3344 for assistance or down load information The Canadian BBS phone numbers are Montreal 515 938 3022 Toronto 905 316 4255 Vancouver 604 664 6464 Winnipeg 204 934 2735 FRU Replacement Strategy kere Before Replacing Parts Ensure that all software fixes are installed prior to replacing any FRUs listed in this manual Use the following strategy to prevent unnecessary FRU replacement and service expense e Ifyou a
11. P N 05K5941 when replacing any FRUs Screw Screw Type Color Length No of mm Head 3 Flat Black 4 0 6 0 M2 5 5 Flat Silver 5 0 O Zo 6 a GEA Silver 4 0 6 0 7 lum Flat Black 8 0 M2 5 32 IBM WorkPad z50 Mobile Companion 32 Unplugging and Plugging Flexible Cables Two types of cable and connectors are used in the WorkPad z50 Some connectors have a clasp which must be unlocked before removing the cable Unlock the connector by pulling up the clasp with your fingernail or a small flat tipped screwdriver Then pull out the cable from the connector Refer to the following illustrations WorkPad z50 Mobile Companion 33 Removal reference The chart below shows the order for removing FRUs When a FRU has been removea follow the arrows to the FRU or FRUs that can be removed next 1010 Backup Batteries 1020 ROM DRAM Card 1030 Battery Pack E 1040 Keyboard Assembly GO 1050 Bottom Cover 1060 Mainboard 1070 LCD Bezel 1080 LCD Unit 1090 Inverter Card and LCD Panel 1110 FPC Assembly 1120 Speaker 1130 Microphone L4 1150 PC Card Slot Assembly OE i 1160 RJ 11 Assembly l a 1170 Hardware Button Board 1180 Top Cover 34 IBM WorkPad z50 Mobile Companion 34 1010 Backup Batteries 1 Turn the WorkPad z50 upside down Step Size Quantity Color Torque Length 2 Black Coin screw 4 0 mm M2 5 1
12. en place et bien fix es Pour ce faire secouez l unit et assurez vous qu aucun bruit suspect ne se produit Des pi ces m talliques ou des copeaux de m tal pourraient causer un court circuit Bevor nach einem FRU Austausch der Computer wieder angeschlossen wird mu sichergestellt werden da keine Schrauben Federn oder andere Kleinteile fehlen oder im Geh use vergessen wurden Der Computer muB gesch ttelt und auf klappergerausche gepr ft werden Metallteile oder splitter k nnen Kurzschl sse erzeugen Prima di accendere l elaboratore dopo che e stata effettuata la sostituzione di una FRU accertarsi che tutte le viti le molle e tune le altri parti di piccole dimensioni siano nella corretta posizione e non siano sparse all interno dell elaboratore Verificare ci scuotendo l elaboratore e prestando attenzione ad eventuali rumori eventuali parti o pezzetti metallici possono provocare cortocircuiti pericolosi Antes de encender el sistema despues de sustituir una FRU compruebe que todos los tornillos muelles y dem s piezas pequefias se encuentran en su sitio y no se encuentran sueltas dentro del sistema Compru belo agitando el sistema y escuchando los posibles ruidos que provocar an Las piezas met licas pueden causar cortocircuitos el ctricos viii IBM WorkPad z50 Mobile Companion viii Safety Notice 2 The battery pack contains small amounts of harmful substances Do not disassemble it throw it
13. enters suspend during operation 1 Go to Power Systems Checkout on page 9 2 Battery pack 3 Mainboard 4 Check the power outlet Other Symptoms Symptom Error FRU Action in Sequence Errors occur only when the cradle is used See Cradle Checkout on page 15 PC Card slot pin is damaged PC Card slots assembly Note If you cannot find a symptom or an error in this list and the problem remains see Undetermined Problems WorkPad z50 Mobile Companion 25 Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect such as cosmic radiation electrostatic discharge or software errors FRU replacement should be considered only when a recurring problem exists When analyzing the intermittent problem do the following 1 Run the diagnostic test for the mainboard in loop mode 2 If no error is detected do not replace any FRUs 3 If any error is detected replace the FRU shown by the FRU code Rerun the test to verify that no more errors exist Undetermined Problems You are here because the diagnostic tests did not identify which adapter or device failed installed devices are incorrect a short circuit is suspected or the system is inoperative Follow these procedures to isolate the failing FRU do not isolate nondefective FRUs Verify that all attached devices are supported
14. not working LCD too dark LCD brightness cannot be adjusted LCD contrast cannot be adjusted 1 Open the Display Properties window in the Control Panel Check that the auto dim setting is not enabled under the Backlight tab 2 Reseat the LCD cable and connectors LCD assembly Inverter assembly oc Re Mainboard LCD screen unreadable Non readable characters Screen abnormal Wrong color displayed 1 Reseat the LCD cable and connectors 2 LCD assembly 3 Inverter assembly 4 Mainboard LCD has extra horizontal or vertical lines displayed LCD assembly LCD lid is loose 1 Hinge screws 2 Hinge group 24 IBM WorkPad z50 Mobile Companion 24 Peripheral Device Related Symptoms Symptom Error FRU Action in Sequence The external monitor does not work correctly 1 Check that the external monitor is enabled in the Rapid Access utility 2 Check that the external monitor can display at 640x480 and 800x600 75Hz refresh rate 3 Connect the external monitor to another PC If the monitor works fine replace the mainboard If not replace the external monitor Serial port device problems 1 Run serial port wrap test 2 Device 3 Mainboard 4 Device cable Note The serial port and the infrared port can not be used at the same time Power Related Symptoms Symptom Error FRU Action in Sequence System
15. open the Session Properties window 2 Click Configure In the Device Properties window check the Manual Dial box 3 Issue the ATA command 4 If there is no sound replace the mainboard Note The US Canada and Japan models have an internal fax modem the European models do not Power Systems Checkout To determine whether a power systems problem is due to the AC Adapter or the battery pack do the following 1 2 3 Remove the battery pack Connect the AC Adapter and lock the battery release lock Check that power is supplied Disconnect the AC Adapter and install the charged battery pack then check that power is supplied by the battery pack If you suspect the problem is due to the AC Adapter go to AC Adapter Checkout If you suspect the problem is due to the battery pack go to Battery Pack Checkout External Power Charge Status LED indicates the following status LED AC Adapter Battery Pack Charge Status Amber Connected Li ion standard or high Not full capacity battery Green Connected Li ion standard or high Full capacity battery Green Connected Dry cell battery is connected or no battery is connected Not lit Not EE connected WorkPad z50 Mobile Companion 9 AC Adapter Checkout You are here because the WorkPad z50 fails only when the AC Adapter is used e Ifthe power problem occurs only when the cradle is use
16. screw and tighten the screw to the torque specified 43 WorkPad z50 Mobile Companion 1080 LCD Unit Backup Batteries 1010 Battery Pack 1030 Keyboard Assembly 1040 Bottom Cover 1050 LCD Bezel 1070 AM Remove the LCD unit Step Size Quantity Color Torque Length 3 M25 4 Black 3kgem 40 mm Note Make sure you use the correct screw and tighten the screw to the torque specified 44 IBM WorkPad 250 Mobile Companion 44 1090 Inverter Card and LCD Panel Backup Batteries 1010 Battery Pack 1030 Keyboard Assembly 1040 Bottom Cover 1050 LCD Bezel 1070 NI X YON Y BATES Haiei 5 MOEN K MATES j 45 WorkPad z50 Mobile Companion Step Size Quantity Color Torque Length 1 2 5 4 NA 3kgem 40mm 5 Hex 2 N A 3 kgcm 5 0 mm Note Make sure you use the correct screw and tighten the screw to the torque specified 1110 FPC Assembly Backup Batteries 1010 Battery Pack 1030 Keyboard Assembly 1040 Bottom Cover 1050 LCD Bezel 1070 Inverter Card and LCD Panel 1090 46 IBM WorkPad z50 Mobile Companion 46 1120 Speaker Backup Batteries 1010 Battery Pack 1030 Keyboard Assembly 1040 Bottom Cover 1050 1130 Microphone Backup Batteries 1010 Battery Pack 1030 Keyboard Assembly 1040 Bottom Cover 1050 WorkPad z50 Mobile Companion
17. soit peu lev le court circuit ou la mise la masse d une batterie peut produire suffisamment de courant pour br ler des mat riaux combustibles ou causer des br lures corporelles graves Obwohl Hauptbatterien eine niedrige Spannung haben k nnen sie doch bei KurzschluB oder Erdung genug Strom abgeben um brennbare Materialien zu entz nden oder Verletzungen bei Personen hervorzurufen Sebbene le batterie di alimentazione siano a basso voltaggio una batteria in corto circuito o a massa pu fornire corrente sufficiente da bruciare materiali combustibili O provocare ustioni al tecnici di manutenzione Aunque las bater as principales tienen un voltaje bajo una bater a cortocircuitada o con contacto a tierra puede producir la corriente suficiente como para quemar material combustible o provocar quemaduras en el personal Safety Notice 6 Before removing any FRU power off the computer unplug all power cords from electrical outlets remove the battery pack then disconnect any interconnecting cables Avant de retirer une unit remplacable en clientele mettez le syst me hors tension d branchez tous les cordons d alimentation des socles de prise de courant retirez la batterie et d connectez tous les cordons d interface Die Stromzufuhr muB abgeschaltet alle Stromkabel aus der Steckdose gezogen der Akku entfernt und alle Verbindungskabel abgenommen sein bevor eine FRU entfernt wird Prima d
18. tester gt Stand on suitable rubber mats obtained locally if necessary to insulate you from grounds such as metal floor strips and machine frames Observe the special safety precautions when you work with very high voltages these instructions are in the safety sections of maintenance information Use extreme care when measuring high voltages Copyright IBM Corp 1998 xiii e Regularly inspect and maintain your electrical hand tools for safe operational condition Do not use worn or broken tools and testers Never assume that power has been disconnected from a circuit First check that it has been powered off e Always look carefully for possible hazards in your work area Examples of these hazards are moist floors nongrounded power extension cables power surges and missing safety grounds Do not touch live electrical circuits with the reflective surface of a plastic dental mirror The surface is conductive such touching can cause personal injury and machine damage e Do not service the following parts with the power on when they are removed from their normal operating places in a machine Power supply units Pumps Blowers and fans Motor generators and similar units This practice ensures correct grounding of the units Ifan electrical accident occurs Use caution do not become a victim yourself Switch off power Send another person to get medical aid while first aid is being ad
19. wrist strap against your skin to eliminate static on your body Approved static straps protect the user from high operating voltages 110V Prevent the part from touching your clothing Most clothing is insulative and retains a charge even when you are wearing a wrist strap Use the black side of a grounded work mat to provide a static free work surface The mat is especially useful when handling ESD sensitive devices Select a grounding system such as those listed below to provide protection that meets the specific service requirement Note The use of a grounding system is desirable but not required to protect against ESD damage Attach the ESD ground clip to any frame ground ground braid or green wire ground Use an ESD common ground or reference point when working on a double insulated or battery operated system You can use coax or connector outside shells on these systems Use the round ground prong of the AC plug on AC operated computers Grounding Requirements Electrical grounding of the computer is required for operator safety and correct system function Proper grounding of the electrical outlet can be verified by a certified electrician xvi IBM WorkPad z50 Mobile Companion xvi WorkPad z50 Mobile Companion 2608 Read This First Before you go to the checkout guide be sure to read this section Important Only certified trained personnel should service the computer Read FRU
20. 10 PCCARD SLOT ASS Y 05K5937 1 11 SEEMISC PART GROUP 1 WorkPad z50 Mobile Companion 2608 1Ax 57 LCD Unit Parts List FRU PART DESCRIPTION FRUELEMENTS FRU P N 3 LCD BEZEL ASS Y 05K5934 LCD BEZEL LCD BUTTON SCREW CAP LCD MODULE ASS Y 8 2 DSTN 05K9399 INVERTER ASS Y 1011216 INV MODULE AMB INVERTER MYLAR W COPPER TAPE a 2 2 2 wm 2 elea LCD COVER ASS Y 05K5933 LCD COVER LCD SHIELD LCD SHIELD TAPE COVER LOGO WORKPAD HOOK KNOB HOOK SPRING MAGNET LCD COVER LCD MAGNET HOLDER a 2 2 2 2 HINGE GROUP 05K5935 HINGE R HINGE L HINGE BRACKET R HINGE BRACKET L FPC AND WIRE GROUP 05K2822 LCD FPC ASS Y FPC COVER SHEET FPC HOLDER U FPC HOLDER L CABLE ASS Y IV 8 2 ala 2 2 2 2 2 2 2 2 2 2 2 2 2 58 IBM WorkPad z50 Mobile Companion 2608 1Ax Miscellaneous and Other Parts DESCRIPTION FRU ELEMENTS QTY FRU P N CRU MISC PART GROUP 1 1 05K5940 HOOK KNOB 1 HOOK SPRING 1 IR LENS 1 DOCKING SHUTTER 1 RUBBER FOOT 2 COVER SWITCH B ASS Y 1 HW BTN BOARD ASS Y 1 CABLE ASS Y MIC 1 CABLE ASS Y RJ 11 1 RJ 11 DOOR EMEA ONLY 1 BATT SLOT BRACKET 1 LABEL CAN HOMO 1 US C
21. 27 2 Select Keyboard and run the diagnostic test A layout of the keyboard appears on the screen 3 Check that when each key is pressed the key s position on the keyboard layout on the screen changes to a blue square 4 Press OK to end the test If the tests detect a keyboard problem do the following one at a time to correct the problem Do not replace a nondefective FRU Reseat the keyboard cable Replace the keyboard e Replace the mainboard Memory Checkout The WorkPad z50 Mobile Companion is shipped with 16MB on board memory Memory can be upgraded to 48MB by adding a single 32MB DRAM card Defective memory cards may show an error message during the POST or cause the system to hang or stop system operations Refer to the following to isolate memory problems 1 Remove all power sources AC power battery pack and backup battery Remove any installed DRAM card from its slot see page 18 2 Connect to a power source and turn on the WorkPad z50 3 fan error appears during POST replace the mainboard 4 Remove all power sources AC power battery pack and backup battery and reinstall the DRAM card 5 Connect to a power source then turn on the WorkPad z50 6 fan error appears during POST replace the DRAM card 8 IBM WorkPad z50 Mobile Companion 8 Modem Checkout If a modem problem occurs do the following 1 Open the Terminal program Double click the Make a New Session icon to
22. A JA ONLY SPEAKER BRACKET 1 SPEAKER MYLAR CABLE ASS Y SP 1 1 TAPE 3 MISC PART GROUP 2 1 46L2666 TEMPLATE TEXT 1 TEMPLATE ICON 1 v STICKER 3 SCREW KIT 1 05K5941 SCREW M2 0 3 P NI NYLOK 10 SCREW M2 0 6 P NI NYLOK 10 SCREW M2 5 6 BNI NYLOK 20 SCREW M2 5 8 1 BNENENYLOK 10 SCREW M25 4 P BNENYLOK 20 STUD 10 VV NUT 10 SCREW CAP 10 Option Parts FRU List ITEM DESCRIPTION QTY FRU P N CRU MEMORY EXPANSION 32MB 1 2010244 y HIGH CAPACITY BATTERY PACK 1 02K6575 y DRY CELL BATTERY CASE 1 02K6142 y CRADLE 1 02K6143 y Other Parts ITEM DESCRIPTION QTY FRU P N CRU SERIAL CABLE 1 05K2823 y MODEM CABLE 1 05K2824 y AC ADAPTOR 45w 2 prong 1 02K6560 y AC ADAPTOR 45w 3 prong 1 02K6562 y CRU To find out which parts can be replaced by the customer refer to the tables under System Unit Parts Listing starting on page 52 All parts marked vV in the CRU column are considered CRU parts Tools See the table of tools on page 26 WorkPad z50 Mobile Companion 2608 1Ax 59 Power Cord IBM power cords for a specific country are usually available only in that country For 2 pin power cords IBM Used in These Countries CRU Power Cord Part Number 13H5273 Japan Y For 3 pin power cords IBM Used in These Countries CRU Power Cord Part Number 76H3514 Argentina Austr
23. IBM Mobile Systems S37L 2095 00 WorkPad z50 Mobile Companion 2608 1Ax Hardware Maintenance Manual March 1999 Note Before using this information and the product it supports be sure to read the general information under Notices on page 61 First Edition March 1999 The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT ANY WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE LIMITED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer or express or implied warranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements or changes to the products or the programs described in this publication at any time It is possible that this publication may contain references to or information about IBM products machines and programs programming or services that are not announced in your country Such references or information must not be construed to mean that IBM intends to announce such IBM products programming or services
24. Index lists the symptoms and errors and the possible causes The most likely cause is listed first Note Perform the FRU replacement or actions in the sequence shown in the FRU Action columns If a FRU replacement did not solve the problem put the original part back in the WorkPad z50 Do not replace a nondefective FRU This index can also help you determine the next possible FRUs to be replaced when servicing the WorkPad z50 Numeric error codes show the errors detected in system operation In the following error codes X can be any number If no codes are available use narrative symptoms If the symptom is not listed go to Undetermined Problems on page 26 Note For IBM devices not supported by diagnostic codes in WorkPad computers see the manual for that device Numeric Error Codes Symptom Error FRU Action in Sequence 1XX 101 IR error 101 IR error Mainboard 2XX 201 checksum error 202 DRAM test error on board 203 DRAM test error DRAM module 204 VRAM test error 201 ROM checksum error 1 Reinstall ROM card 2 ROM card 3 Mainboard 202 DRAM test error on Mainboard board DRAM 203 DRAM test error DRAM 1 Reinstall DRAM module module 2 DRAM module 3 Mainboard 204 VRAM test error Mainboard 3XX 301 Keyboard error 301 Keyboard error 1 Reinstall keyboard 2 Keyboard 3 Mainboard 4XX WorkPad z50 Mobile Companion 21 401 LED b
25. alia Papua New Guinea NI New Zealand Paraguay Uruguay 76H3516 Bahamas Barbados Bermuda Bolivia Y Canada Cayman Islands Colombia Costa Rica Dominican Republic Ecuador El Salvador Guatemala Guyana Haiti Honduras Jamaica Mexico Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Suriname Taiwan Trinidad West Indies United States of America Venezuela 76H3518 Austria Belgium Bulgaria Czech Republic NI Egypt Finland France Germany Greece Hungary Iceland Indonesia Netherlands Norway Poland Portugal Romania Slovakia Spain Sweden Turkey former Yugoslavia 76H3520 Denmark NI 76H3522 Bangladesh Pakistan South Africa Sri NI Lanka 76H3524 Abu Dhabi Albania Antigua Bahrain y Brunei Dubai Fiji India Ireland Kenya Kuwait Macao Malaysia Nigeria Oman People s Republic of China including Hong Kong Qatar Singapore United Kingdom 76H3528 Liechtenstein Switzerland 76H3530 Chile Ethiopia Italy Libya 76H3532 Israel 76H3535 Korea 76H4866 Thailand 2 60 IBM WorkPad z50 Mobile Companion 60 Notices References in this publication to IBM products programs or services do not imply that IBM intends to make these available in all countries in which IBM operates Any reference to an IBM product program or service is not intended to state or imply that only that IBM product program
26. by the WorkPad z50 Verify that the power supply being used at the time of the failure is operating correctly See Power Systems Checkout on page 9 1 Enter suspend mode 2 Visually check them for damage If any problems are found replace the FRU 3 Remove or disconnect all of the following devices a Non IBM devices b Devices attached to the cradle c External devices d Battery pack e DRAM f PC Cards g Compact Flash Cards Turn on the WorkPad z50 Determine if the problem has changed If the problem does not reoccur reconnect the removed devices one at a time until you find the failing FRU 7 If the problem remains replace the following FRUs one at atime Do not replace a nondefective FRU a Mainboard b LCD assembly Dy 26 IBM WorkPad z50 Mobile Companion 26 Running the Diagnostics The following table lists the special tools used in the diagnostics Tool Name FRU P N Serial wrap connector 05K2846 PCMCIA wrap card 35G4703 CompactFlash wrap converter 05K2845 Use either the TrackPoint or the cursor move keys to interact with the tests The Enter key works the same as selecting the OK icon to reply OK 1 Click Start then Run In the Run dialog window Open box type Windows ibmdiag exe Click OK The basic diagnostic menu appears a Dua A ee LED lA CA E Start the Advanced Diagnostic test by pressing Ctrl A on the basi
27. c diagnostic menu The Serial and PC Card devices will appear on the diagnostic menu Click on a device to run the test The test progress window appears A confirmation message box will appear after exiting each test click Yes if the test ends without any errors PC Card Slot Test Insert the PCMCIA wrap card into the PC card slot for the PCMCIA test insert the CompactFlash wrap converter into the CompactFlash slot for the CompactFlash slot test Refer to the previous section Running the Diagnostics to run the tests WorkPad z50 Mobile Companion 27 UUID A UUID universal unique ID is uniquely assigned to each system board for system management purposes The UUID is stored on the EEPROM on the board Related Service Procedures This section provides information about the following Status Indicators and Control Buttons e Application Launching Key Assignments on page 29 Status Indicators and Control Buttons The system status indicators show the current WorkPad z50 status in different colors green and amber The control buttons 1 Notification 3 Microphone and 5 Power are shown in the illustration below bekek Vai y Indicator Color Meaning 1 Notification Amber The system is receiving a transfer call Push the Notification button to stop the transfer 5 External Green The battery is fully Power Charge charged or the Status this LED rechargeable battery pack is on whene
28. cal Safety Safety Inspection Guide EI Handling Electrostatic Discharge Sensitive Devices XVI Grounding Requirements a xvi WORKPAD Z50 MOBILE COMPANION 2608 READ THIS FIRST SCREW TIGHTENING INFORMATION PRODUCT OVERVIEW CHECKOUT GUIDE Audio Checkout Keyboard Checkout Memory Checkout Modem Checkout Power Systems Checkout Backup Battery Checkout Nonrechargeable The Battery Calibration Application ROM Card Checkout TrackPoint Checkout Cradle Checkout External Monitor Self Test INSTALLING THE ROM DRAM CARD Removing the ROM DRAM Gr Brightness Contrast Buttons Checkout ra POWER MANAGEMENT FEATURES Full Power Mode rra Suspend MOde eet 0 SYMPTOM TO FRU INDEX Numeric Error Codes Function Related Symptom Indicator Related Symptoms Infrared Related Symptoms Keyboard or TrackPoint Related Symptoms LCD Related Symptoms Peripheral Device Related Symptoms Power Related Symptoms Other Symptoms Intermittent Problem Undetermined Problems RUNNING THE DIAGNOSTICS PC Card Slot Test o o9 90 b SA ba pe po RELATED SERVICE PROCEDURES Status Indicators and Control Buttons Application Launching Key Assignments REMOVING AND REPLACING DEFECTIVE FRUS Copyright IBM Corp 1999 v LOCATIONS 1040 Keyboard Arrera 1050 Bottom Cover 1060 Mainboard 4070 Se 1080 LCD UT 1090
29. d replace the cradle e f the power on indicator for the AC Adapter does not turn on check the power cord of the AC Adapter for correct continuity and installation 1 Unplug the AC Adapter cable from the WorkPad z50 and measure the output voltage at the plug of the AC Adapter cable See the following figure 2 1 Z Pin Voltage V dc 1 19 V 1 5 V 0 V 2 Ground a lfthe voltage is correct replace the mainboard b Ifthe voltage is still incorrect go to the next step 2 Unplug the AC Adapter cable from the ac power outlet and wait 5 minutes or longer to allow the overvoltage protection circuit or other protection circuits to be fully discharged and initialized Plug the AC Adapter cable into the ac power outlet Measure the output voltage of the AC Adapter If the voltage is still not correct replace the AC Adapter JUE Note An audible noise from the AC Adapter does not always indicate a defect 10 IBM WorkPad z50 Mobile Companion 10 Battery Pack Checkout If the battery pack or the optional high capacity battery have a problem refer to the following 1 2 Enter suspend mode by pressing the Power button Remove the battery pack and check for any mechanical damage Replace the battery pack if it is damaged Note Damage to the battery pack caused by the customer is not covered by the warranty Remove the battery pack and measure the voltage between the battery terminals See th
30. e Companion 18 9 10 Unscrew the single captive screw that secures the ROM DRAM card compartment cover to the chassis Remove the cover Using your fingers or a small screwdriver press out the two latches on the sides of the card away from the slots The ROM DRAM card should pop out slightly Removing the DRAM and ROM Cards DRAM Card ROM Card Pull the tabs in the direction of the arrows to release the cards Gently pull out the card Replace the ROM DRAM card cover over the memory slot aligning the back side of the cover first then tighten the screw Attach the main battery and insert the backup batteries Turn the WorkPad 250 top side up Connect the AC Adapter and cables then turn on the WorkPad z50 Brightness Contrast Buttons Checkout If you suspect a problem with the brightness contrast buttons do the following actions one at a time to correct the problem Do not replace a nondefective FRU Reseat the inverter cables and connectors to the mainboard and the LCD panel e Replace the inverter card e Replace the mainboard WorkPad z50 Mobile Companion 19 Power Management Features The power management features are designed to save as much electricity as possible by putting components into a low power consumption mode as often as possible This low power mode is referred to as suspend mode Full Power Mode The WorkPad z50 operates in Full power mode when power management is di
31. e following figure Terminal Voltage V dc 1 11 1V 7 Ground 4 Ifthe voltage is less than 11 1 V dc the battery pack has been discharged Recharge the battery pack If the voltage is still less than 11 1 V dc after recharging replace the battery pack If the battery pack is extremely hot over 50 C replace the battery pack and the mainboard If the voltage is correct but you still suspect a problem with the battery pack go to Running the Diagnostics Test on page 27 WorkPad z50 Mobile Companion 11 Checking Operational Charging There is no difference in battery charging time whether the system is fully operational or not To check the battery charging use a discharged battery pack or a battery pack that has less than 50 of total power remaining Turn on the WorkPad z50 while the AC Adapter is connected tothe system The External Power Charge Status LED will change to amber while the battery is charging When the battery is fully charged after about 1 2 5 hrs depending on the battery s initial charge the battery terminal voltage should be around 12 6V dc If the voltage is far less or has not increased from the initial voltage then repeat the procedure with another discharged battery pack If this brings the same result then suspect a mainboard failure Optional Dry Cell Battery Checkout If the optional Dry Cell Kit dry cell battery pack has a problem refer to the
32. en the battery has been charged to 2 of its capacity the Battery Calibration application will stop Note During the battery calibration process the AC Adapter must be connected at all times To reduce the time it takes to discharge the battery increase the LCD panel brightness to the maximum level and turn off the automatic backlight control in the Control Panel It takes up to 12 hours to calibrate the standard battery pack The high capacity battery pack needs to go through the calibration procedure twice ROM Card Checkout If you suspect the ROM card has a problem refer to the following 1 Remove all power sources AC power battery pack and backup battery 2 Reinstall the ROM card 3 Connect to a power source If the problem persists replace the ROM card 14 IBM WorkPad z50 Mobile Companion 14 TrackPoint Checkout The TrackPoint adjusts the pointer sensor automatically During this process the pointer moves on the screen automatically for a short time This self acting pointer movement can occur when a slight steady pressure is applied to the TrackPoint pointer You must readjust it if the temperature has exceeded its normal temperature range This symptom does not indicate a hardware problem No service actions are necessary if the pointer movement stops in a short period of time If a click button problem or a pointing stick problem occurs do the following 1 Go to the diagnostic menu see Running the
33. ernal ground pin and frame ground b The power cord should be the appropriate type as specified in the parts listings c Insulation must not be frayed or worn Remove the cover Check for any obvious non IBM alterations Use good judgment as to the safety of any non IBM alterations 6 Check inside the unit for any obvious unsafe conditions such as metal filings contamination water or other liquids or signs of fire or smoke damage Check for worn frayed or pinched cables Check that the power supply cover fasteners screws or rivets have not been removed or tampered with SIUS Sd O Copyright IBM Corp 1998 xv Handling Electrostatic Discharge Sensitive Devices Any computer part containing transistors or integrated circuits Ics should be considered sensitive to electrostatic discharge ESD ESD damage can occur when there is a difference in charge between objects Protect against ESD damage by equalizing the charge so that the machine the part the work mat and the person handling the part are all at the same charge Notes 1 Use product specific ESD procedures when they exceed the requirements noted here 2 Make sure that the ESD protective devices you use have been certified ISO 9000 as fully effective When handling ESD sensitive parts Keep the parts in protective packages until they are inserted into the product e Avoid contact with other people e Wear a grounded
34. g the battery pack Use of an incorrect battery can result in ignition or explosion of the battery A Safety Notice 6 Translation on page xi Before removing any FRU place the WorkPad z50 into suspend mode unplug all power cords from electrical outlets then disconnect any interconnecting cables and remove the battery pack and backup batteries CAUTION If all power sources are removed from the WorkPad z50 all data and applications will be lost If the problem is considered a software problem stored on DRAM memory approach the problem from that standpoint before removing all power sources Attention The mainboard is sensitive to and can be damaged by electrostatic discharge 30 IBM WorkPad z50 Mobile Companion 30 An electrostatic discharge ESD strap P N 6405959 must be used to establish personal grounding WorkPad z50 Mobile Companion 31 Important Notice The WorkPad z50 Mobile Companion uses special nylon coated screws with the following characteristics e They maintain tight connections e They do not easily come loose even with shock or vibration e They need additional force to tighten e They should be used only once Do the following when you service this machine e been the screw kit P N 05K5941 in your tool bag e Always use new screws Use a torque screwdriver Screw Information The following types of screws are used in this machine Use the correct screw in the Screw Kit
35. he customer may be responsible for repair costs if the computer damage was caused by misuse accident modification unsuitable physical or operating environment or improper maintenance by the customer The following list provides some common items that are not covered under warranty and some symptoms that may indicate that the system was subjected to stress beyond normal use The following is not covered under warranty LCD panel cracked from the application of excessive force or from being dropped Scratched cosmetic parts Cracked or broken plastic parts broken latches broken pins or broken connectors caused by excessive force Damage caused by liquid spilled into the system Damage caused by the improper insertion of a PC Card or the installation of an incompatible card Fuses blown by attachment of a nonsupported device WorkPad z50 Mobile Companion 3 The following symptoms might indicate damage caused by non warranted activities Missing parts may be a symptom of unauthorized service or modification BE Attention When resetting the system all programs and stored data other than the operating system will be erased Any password that is set for testing purposes should be disabled before returning the WorkPad z50 to the customer 4 IBM WorkPad z50 Mobile Companion 4 Product Overview Refer to the following table for an overview of the system features of the WorkPad z50 Mobi
36. i rimuovere qualsiasi FRU spegnere il sistema scollegare dalle prese elettriche tutti i cavi di alimentazione rimuovere la batteria e poi scollegare i cavi di interconnessione Antes de quitar una FRU apague el sistema desenchufe todos los cables de las tomas de corriente el ctrica quite la bater a y a continuaci n desconecte cualquier cable de conexi n entre dispositivos O Copyright IBM Corp 1998 xi Safety Information The following section contains the safety information that you need to be familiar with before servicing an IBM mobile computer General Safety Follow these rules to ensure general safety e Observe good housekeeping in the area of the machines during and after maintenance e When lifting any heavy object 1 Ensure you can stand safely without slipping 2 Distribute the weight of the object equally between your feet 3 Use a slow lifting force Never move suddenly or twist when you attempt to lift 4 Lift by standing or by pushing up with your leg muscles this action removes the strain from the muscles in your back Do not attempt to lift any objects that weigh more than 16 kg 35 lb or objects that you think are too heavy for you e Donot perform any action that causes hazards to the customer or that makes the equipment unsafe Before you start the machine ensure that other service representatives and the customer s personnel are notin a hazardous position Place removed co
37. in your country Requests for technical information about IBM products should be made to your IBM authorized dealer or your IBM marketing representative O Copyright International Business Machines Corporation 1999 All rights reserved Note to US Government Users Documentation related to restricted rights Use duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp O Copyright IBM Corp 1999 iii About This Manual This manual contains service and reference information for the WorkPad z50 Mobile Companion Use this manual along with the diagnostic software to troubleshoot problems effectively This manual is divided into sections as follows The Introduction section provides general information and safety information required to service computers e The product specific section includes service reference and product specific parts information Important This manual is intended for trained service personnel who are familiar with WorkPad products Before servicing an IBM WorkPad product be sure to review the safety information under Safety Notices on page viii and Safety Information on page xii iv IBM WorkPad z50 Mobile Companion iv Contents Introduction sr eee vii IMPORTANT SERVICE INFORMATION VII FRU Replacement Strategy a vii SAFETY NOTICES MULTI LINGUAL TRANSLATIONS VIII SAFETY INFORMATION XII General Safety ji Electri
38. into fire or water or short circuit it Dispose of the battery as required by local ordinances or regulations Use only the battery in the appropriate parts listing when replacing the battery pack Use of an incorrect battery can result in ignition or explosion of the battery La batterie contient du nickel Ne la d montez pas ne l exposez ni au feu ni a l eau Ne la mettez pas en court circuit Pour la mettre au rebut conformez vous a la r glementation en vigueur Lorsque vous remplacez la batterie veillez n utiliser que les mod les cit s dans la liste de pi ces d tach es ad quate En eftet une batterie inappropri e risque de prendre feu ou d exploser Akkus enthalten geringe Mengen von Nickel Sie durfen nicht zerlegt wiederaufgeladen kurzgeschlossen oder Feuer oder Wasser ausgesetzt werden Bei der Entsorgung die rtlichen Bestimmungen f r Sonderm ll beachten Beim Ersetzen der Batterie nur Batterien des Typs verwenden der in der Ersatzteilliste aufgef hrt ist Der Einsatz falscher Batterien kann zu Entz ndung oder Explosion f hren La batteria contiene piccole quantit di nichel Non smontarla gettarla nel fuoco o nell acqua n cortocircuitarla Smaltirla secondo la normativa in vigore DPR 915 82 successive disposizioni e disposizioni locali Quando Si sostituisce la batteria utilizzare soltanto i tipi inseriti nell appropriato Catalogo parti L impiego di una batteria non adatta potrebbe determinare l i
39. le Companion Feature Description Processor NEC VR4121 Chipset NEC VRC4171A Graphic Video ITE 178181 Controller OS APP ROM 20MB 32MB Japan Memory 16MB Upgradable to 48MB Storage Memory CompactFlash Type Il socket PC Card One type III slot 1 O Ports RJ 11 Modem port US Canada Japan models only Infrared Serial port External display port Cradle connector Audio External earphone jack External microphone jack Internal speaker Built in microphone Pointing Device TrackPoint III AC Adapter 45watt type Internal Modem Only available for US Canada Japan models Battery Pack 16 65watt Backup Battery Size AAA x 2 LCD Display 8 2 inch DSTN WorkPad z50 Mobile Companion Checkout Guide Use the following procedure as a guide for computer problems 1 Obtain the failing symptoms in as much detail as possible 2 Verify the symptoms by attempting to re create the failure by running the diagnostic test refer to Running the Diagnostics Test on page 27 or by repeating the same operation Note To run the diagnostics test refer to Running the Diagnostics on page 27 If the symptoms are intermittent and cannot be re created and therefore not verified go to Symptom to FRU Index on page 21 and then go to Intermittent Problems on page 26 3 Use the following table with the
40. ministered Safety Inspection Guide The intent of this inspection guide is to assist you in identifying potentially unsafe conditions on these products Each machine as it was designed and built had required safety items installed to protect users and service personnel from injury This guide addresses only those items However good judgment should be used to identify potential safety hazards due to attachment of non IBM features or options not covered by this inspection guide If any unsafe conditions are present you must determine how serious the apparent hazard could be and whether you can continue without first correcting the problem Consider these conditions and the safety hazards they present Electrical hazards especially primary power primary voltage on the frame can cause serious or fatal electrical shock e Explosive hazards such as a damaged CRT face or bulging capacitor Mechanical hazards such as loose or missing hardware xiv IBM WorkPad z50 Mobile Companion xiv The guide consists of a series of steps presented in a checklist Begin the checks with the power off and the power cord disconnected Checklist 1 Check exterior covers for damage loose broken or sharp edges 2 Power off the computer Disconnect the power cord 3 Check the power cord for a A third wire ground connector in good condition Use a meter to measure third wire ground continuity for 0 1 ohm or less between the ext
41. n d A k OE WorkPad z50 Mobile Companion 39 1050 Bottom Cover Backup Batteries 1010 Battery Pack 1030 Keyboard Assembly 1040 i Remove the screw covers m 40 IBM WorkPad z50 Mobile Companion 40 Attention Be careful when assembling the bottom cover and the battery shield not to pinch the cables Step Size Quantity Color Torque Length 3 M2 5 4 Black 3kgcm 6 0 mm 4 M2 0 2 Silver 3kgcm 4 0 mm 5 Hex 2 Silver 3kgcm 5 0 mm 6 M2 5 2 Black 3kgcm 8 0 mm Note Make sure you use the correct screw and tighten the screw to the torque specified WorkPad z50 Mobile Companion 41 1060 Mainboard Backup Batteries 1010 Battery Pack 1030 Keyboard Assembly 1040 Bottom Cover 1050 s E gt DIE d E o 2 lt 36123 I L 4 o S o E Sz S 010 o Xx E jojo d AAA d oO 5 5 5 SZ co AZ os ru GE 8 oo EO GO 3 32 por t 25 S gt 5 5 o2 I 2 G 5o edadia SZ etz NIAN d X 6 Z sz J 1256 o Sa 8 OO o zs IBM WorkPad z50 Mobile Companion 42 42 1070 LCD Bezel Attention Be careful when lifting the bezel cover loose The plastic tabs that hold it securely to the LCD unit are easily damaged Step Size Quantity Color Torque Length 2 25 2 Black 3 kgcm 4 0 mm Note Make sure you use the correct
42. n Arzt aufgesucht werden Nel caso che caso l LCD si dovesse rompere ed ii liquido in esso contenuto entrasse in contatto con gli occhi o le mani lavare immediatamente le parti interessate con acqua corrente per almeno 15 minuti poi consultare un medico se i sintomi dovessero permanere Si la LCD se rompe y el fluido de su interior entra en contacto con sus ojos o sus manos lave inmediatamente las reas afectadas con agua durante 15 minutos como m nimo Obtenga atenci n medica si se presenta alg n s ntoma del fluido despues de lavarse Safety Notice 4 To avoid shock do not remove the plastic cover that surrounds the lower portion of the inverter card Afin d viter tout risque de choc lectrique ne retirez pas le cache en plastique proteg ant la partie inf rieure de la carte d alimentation Aus Sicherheitsgr nden die Kunststoffabdeckung die den unteren Teil der Spannungswandlerplatine umgibt nicht entfernen Per evitare scosse elettriche non rimuovere la copertura in plastica che avvolge la parte inferiore della scheda invertitore Para evitar descargas no quite la cubierta de pl stico que rodea la parte baja de la tarjeta invertida x IBM WorkPad z50 Mobile Companion x Safety Notice 5 Though main batteries have low voltage a shorted or grounded battery can produce enough current to burn combustible materials or personnel Bien que le voltage des batteries principales
43. ncendio o l esplosione della batteria stessa Las bater as contienen pequefias cantidades de n quel No las desmonte ni recargue ni las eche al fuego o al agua ni las cortocircuite Des chelas tal como dispone la normativa local Utilice s lo bater as que se encuentren en la lista de piezas al sustituir la bater a La utilizaci n de una bater a no apropiada puede provocar la ignici n o explosi n de la misma O Copyright IBM Corp 1998 Safety Notice 3 If the LCD breaks and the fluid from inside the LCD gets into your eyes or on your hands immediately wash the affected areas with water for at least 15 minutes Seek medical care if any symptoms from the fluid are present after washing Si le panneau d aftichage a cristaux liquides se brise et que vous recevez dans les yeux ou sur les mains une partie du fluide rincez les abondamment pendant au moins quinze minutes Consultez un m decin si des sympt mes persistent apres le lavage Die Leuchtstoffr hre im LCD Bildschirm enth lt Quecksilber Bei der Entsorgung die rtlichen Bestimmungen f r Sonderm ll beachten Der LCD Bildschirm besteht aus Glas und kann zerbrechen wenn er unsachgemaB behandelt wird oder der Computer auf den Boden f llt Wenn der Bildschirm besch digt ist und die darin befindliche Fl ssigkeit in Kontakt mit Haut und Augen ger t sollten die betroffenen Stellen mindestens 15 Minuten mit Wasser abgesp lt und bei Beschwerden anschlieBend ei
44. nks from green to amber 1 Check that a correct battery is installed 2 Battery pack 3 Mainboard The battery indicator does not turn on when the battery is installed 1 Battery pack 2 Mainboard Infrared Related Symptoms Symptom Error FRU Action in Sequence Unable to communicate using the Infrared IR Port 1 Make sure the setup for the IR is correct Use the WorkPad z50 Configuration utility 2 Make sure there are no fluorescent lights near the WorkPad 250 The WorkPad z50 may receive optical noise from the fluorescent light 3 Run the advanced diagnostic test If an error occurs replace the parts shown by the FRU code WorkPad z50 Mobile Companion 23 Keyboard or TrackPoint Related Symptoms Symptom Error FRU Action in Sequence The keyboard one or more keys does not work 1 On the Windows Taskbar check that Caps Lock or Num Lock are not enabled 2 Reseat the keyboard cable on the mainboard 3 Keyboard 4 Mainboard The TrackPoint does not work 1 Check the TrackPoint settings in the Control Panel 2 Reseat the keyboard cable on the mainboard 3 Goto TrackPoint Checkout on page15 4 Keyboard 5 Mainboard The pointer moves automatically or does not work correctly See TrackPoint Checkout on page 15 LCD Related Symptoms Symptom Error FRU Action in Sequence LCD backlight
45. oard error Symptom Error FRU Action in Sequence 401 LED board error 1 LED board 2 Mainboard 5XX 501 Battery error 501 Battery error 1 Battery 2 Mainboard 6XX 601 Audio playback error 602 Audio recording error 601 Audio playback error 1 Speaker 2 Mainboard 602 Audio recording error 1 Microphone 2 Mainboard 7XX 701 Display error 701 Display error T LCD panel 2 Mainboard 8XX 801 Serial port test error 801 Serial port error 1 Serial cable 2 Mainboard 9XX 901 PC card CF test error 901 PC card CF test error Mainboard 86XX 8601 Mouse test error 8601 Mouse test error Mainboard 22 IBM WorkPad z50 Mobile Companion 22 Function Related Symptoms Symptom Error FRU ACTION IN SEQUENCE The system does not suspend or resume when the LCD is closed or opened 1 Goto Suspend Mode on page 20 and check that the WorkPad z50 can enter suspend mode 2 LCD panel 3 Mainboard The memory count size appears different from actual size Go to Memory Checkout on page 8 The system hangs intermittently Go to Intermittent Problems on page 26 Indicator Related Symptoms Symptom Error FRU Action in Sequence The indicator incorrectly remains off or on but system runs correctly Mainboard The external power status LED indicator bli
46. or mats that contain small conductive fibers to decrease electrostatic discharges Do not use this type of mat to protect yourself from electrical shock Find the room emergency power off EPO switch disconnecting switch or electrical outlet If an electrical accident occurs you can then operate the switch or unplug the power cord quickly Do not work alone under hazardous conditions or near equipment that has hazardous voltages Disconnect all power before Performing a mechanical inspection Working near power supplies Removing or installing main units Before you start to work on the machine unplug the power cord If you cannot unplug it ask the customer to power off the wall box that supplies power to the machine and to lock the wall box in the off position e f you need to work on a machine that has exposed electrical circuits observe the following precautions Ensure that another person familiar with the power off controls is near you Attention Another person must be there to switch off the power if necessary 5 Use only one hand when working with powered on electrical equipment keep the other hand in your pocket or behind your back Attention There must be a complete circuit to cause electrical shock By observing the above rule you may prevent a current from passing through your body b When using testers set the controls correctly and use the approved probe leads and accessories for that
47. or service may be used Any functionally equivalent product program or service that does not infringe any of the intellectual property rights of IBM may be used instead of the IBM product program or service The evaluation and verification of operation in conjunction with other products except those expressly designated by IBM are the responsibility of the user IBM may have patents or pending patent applications covering subject matter in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to IBM Director of Licensing IBM Corporation 500 Columbus Avenue Thornwood NY 10594 U S A Trademarks The following terms are trademarks of the IBM Corporation in the United States or other countries or both IBM WorkPad TrackPoint Microsoft and Windows are trademarks or registered trademarks of Microsoft Corporation CompactFlash is the registered trademark of Sandisk Corporation Other company product and service names which may be denoted by a double asterisk may be trademarks or service marks of others WorkPad z50 Mobile Companion 61 Part Number 37L2095 Printed in U S A
48. re instructed to replace a FRU and that does not correct the problem reinstall the original FRU before you continue e Some computers have both a processor board and a mainboard If you are instructed to replace either the processor board or the mainboard and the first board that you replaced does not correct the problem reinstall the original board and then replace the other processor or system board e Tan adapter or device consists of more than one FRU an error code may be caused by any of the FRUs Before replacing the adapter or device remove the FRUs one by one to see if the symptoms change Replace only the faulty FRU Copyright IBM Corp 1998 vii Safety Notices Multi lingual Translations In this manual safety notices appear in English with a page number reference to the appropriate multi lingual translated safety notice found in this section The following safety notices are provided in English French German Italian and Spanish languages Safety Notice 1 Before the computer is powered on after FRU replacement make sure all screws springs or other small parts are in place and are not left loose inside the computer Verify this by shaking the computer and listening for rattling sounds Metallic parts or metal flakes can cause electrical shorts Avant de remettre l ordinateur sous tension apr s remplacement d une unit en client le v rifiez que tous les ressorts vis et autres pi ces sont bien
49. sabled and the AC Adapter is connected Suspend Mode In suspend mode the system is powered off except for the system DRAM The WorkPad z50 enters suspend mode when the system remains idle for a specified amount of time or under one of the following conditions The Power button is pressed The LCD panel is closed A Windows CE power management time out occurs The Windows CE Suspend icon is clicked The battery release lock is released The remaining battery capacity of the battery pack is very low A notification event set in the Alarms window of the World Clock application in the Control Panel occurs A Attention The system will not enter suspend mode after an idle time out under the following conditions The serial port is connected to another system running Windows CE services The WorkPad z50 is connected to a network through the PCMCIA LAN card The system will resume to full power mode under one of the following conditions The Power button is pressed while in suspend mode An application launching key is pressed The LCD panel is opened An internal fax modem ring in occurs The Microphone button is pushed The Notification button is pushed when the notification LED blinks A built in data fax modem ring occurs e The serial port is connected to another system for transmitting and receiving data 20 IBM WorkPad z50 Mobile Companion 20 Symptom to FRU Index The symptom to FRU
50. service procedures before replacing any FRUs Replace FRUs only for the correct model When you replace the FRU make sure the model of the machine and FRU part number are correct by referring to the parts list FRUs should not be replaced because of a single unreproducible failure Single failures can occur from a variety of reasons that have nothing to do with a hardware problem such as cosmic radiation electrostatic discharge or software errors FRU replacement should be considered only when a recurring problem exists If this is suspected clear the log error and run the test again Do not replace any FRUS if log errors do not appear Be careful not to replace a nondefective FRU WorkPad z50 Mobile Companion 1 Screw Tightening Information Loose screws can cause reliability problems The IBM WorkPad z50 addresses this problem with nylon coated screws Tighten screws as follows gt Plastic to Plastic Turn an additional 90 degrees after the screw head touches the surface of the plastic part 90 Degrees More Plastic Logic card to Plastic Turn an additional 180 degrees after the screw head touches the surface of the logic card 180 Degrees More ZZ Logic Card 7 4 Plastic Torque Driver If you have a torque driver refer to the Torque instruction with each step Cradle Problems If you suspect a problem with the
51. t press it in firmly as shown 1 Gently pivot the card until it snaps into place 2 ao Attention To avoid damaging the ROM DRAM card do not touch its contact edge 8 Ensure that the ROM DRAM card is securely inserted in the slot 9 Replace the ROM DRAM card cover over the memory slot aligning the back side of the cover first then tighten the screw 10 Attach the main battery and insert the backup batteries 11 Turn the WorkPad z50 top side up Connect the AC Adapter and cables then turn on the WorkPad z50 A Attention Handling a Screwdriver Use a screwdriver that fits the screw Use the screwdriver perpendicular to the head of the screw Handle the screwdriver properly otherwise you might damage the screw Removing the ROM DRAM Card Note Before removing the ROM DRAM card back up all data and applications in the base memory All data and installed applications will be lost by removing the ROM DRAM card The ROM needs to be reinstalled before starting the POST or running Windows CE Caution Before removing the ROM DRAM card all power sources AC power the main battery pack and the backup batteries must be removed Follow these instructions when removing the ROM DRAM card 1 Turn off the WorkPad z50 2 Disconnect AC power 3 Turn the WorkPad 250 upside down 4 Remove the main battery and remove the backup batteries 18 IBM WorkPad z50 Mobil
52. th the speaker do the following 1 Play an audio file If no sound is heard go to the diagnostic menu see Running the Diagnostics Test on page 27 Select Audio and run the diagnostic test If the test detects an audio problem do the following Click Start Programs WorkPad and then Rapid Access Check that Mute is not enabled in the Rapid Access utility Click the Volume 8 Sounds icon in the Control Panel adjust the volume to mid position and click any sound if no sound is heard do the following one at a time Reseat the connector Replace the speaker Replace the mainboard Go to Microphone Checkout if the speaker is working properly Microphone Checkout If you suspect a problem with the microphone first check if the speaker is working see above then do the following 1 2 Press the microphone button and record and playback any sound If no sound is heard do the following one at a time Reseat the microphone cable Replace the microphone cable Replace the mainboard WorkPad z50 Mobile Companion 7 Keyboard Checkout If the keyboard does not work or an unexpected character appears make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the mainboard If the keyboard cable connection is correct run the Keyboard Test by doing the following 1 Go to the diagnostic menu see Running the Diagnostics Test on page
53. ts the battery to ensure that it charges to its full capacity You must first connect the AC Adapter before you use the Battery Calibration application Click Start Programs WorkPad Click the Battery Calibration icon to open the Battery Calibration window m tery Calibration a Tt sedi changa nh Lion battery Lo bill ones ete Wa RIO AER Gbe L Change Hw teten to bl SO 2 riei the banery Uo empor Gte 1 cha Fu baiten set Press the Start button to begin the program You will see the following dialog window AE Mladi Note If the AC Adapter is not connected when you start the Battery Calibration application you will see a dialog window prompting you to connect it before you continue WorkPad z50 Mobile Companion 13 Press OK to close the message window then click Start to begin the calibration You will see the following dialog window A AS i adhere kh EA diik atzeratuten LA bo kapt running ta dan The battery Because de POT Ora esti ete irl NITO a ade plana To fpeh Ta cibinin footer EK suggested ni sel doe LCD beghinesi to mm and Ln OFF the suinmate backight control Press OK to close this dialog window The Battery Calibration application will charge the Li ion battery to its full capacity When the battery reaches full capacity the Battery Calibration application will allow the battery to fully discharge When the battery is fully discharged the application will charge the battery again Wh
54. ver is absent see Power the AC Adapter Systems Checkout on is connected page 9 Amber Battery charging see Power Systems Checkout on page 9 To record a message push the Microphone button the Voice Recorder window will appear Click the Record button to start recording click the Stop button to stop recording There is no record LED 28 IBM WorkPad z50 Mobile Companion 28 Application Launching Key Assignments The applications keys are programmed to launch preset software applications The following table shows the application keys and their corresponding functions Key Description Al Launch or switch to the Windows CE Inbox A2 Launch Windows Explorer or switch to next Explorer Window A3 Launch or switch to Calendar A4 Launch or switch to Contacts A5 Launch or switch to Tasks A6 Launch Pocket Word or switch to next Pocket Word window A7 Launch Pocket Excel or switch to next Pocket Excel window A8 Launch Pocket PowerPoint or switch to next Pocket PowerPoint window A9 Launch Pocket Access or switch to next Pocket Access window A10 Launch or switch to Calculator A11 Launch or switch to Voice Recorder A12 Launch or switch to Rapid Access To view the application keys and their corresponding functions click on the Launching Keys icon in the Control Panel to bring up the Launching Keys Properties window WorkPad z50 Mobile Companion
55. verified symptom to determine which page to go to Search the symptoms column and find the description that best matches your symptom then go to the page shown in the Refer To column Symptoms Verified Refer To Power failure The power indicators AC Adapter LED or Power on Battery status LED are not lit Power Systems Checkout on page 9 Audio is not properly functioning Audio Checkout on page 7 Keyboard does not work properly Keyboard Checkout on page 8 Internal fax modem does not work Modem Checkout on page 9 Suspect mainboard or ROM card problems ROM Card Checkout on page 14 TrackPoint problems TrackPoint Checkout on page 15 Cradle does not communicate properly Cradle Checkout on page 15 External monitor does not display External Monitor Self Test on page 15 The diagnostic test detected an error and displayed an error code Running the Diagnostics Test on page 27 6 IBM WorkPad z50 Mobile Companion 6 Symptoms Verified Refer To Other symptoms such Symptom to FRU Index on as LCD display page 21 problems PC cards do not work PC Card Slots Test on page 27 Brightness contrast Brightness Contrast Buttons buttons do not work Checkout on page 19 Audio Checkout Speaker Checkout If you suspect a problem wi
56. vers and other parts in a safe place away from all personnel while you are servicing the machine Keep your tool case away from walk areas so that other people will not trip over it e Donot wear loose clothing that can be trapped in the moving parts of a machine Ensure that your sleeves are fastened or rolled up above your elbows If your hair is long fasten it e Insert the ends of your necktie or scarf inside clothing or fasten it with a nonconductive clip approximately 8 centimeters 3 inches from the end e Do not wear jewelry chains metal frame eyeglasses or metal fasteners for your clothing Attention Metal objects are good electrical conductors e Wear safety glasses when you are hammering drilling soldering cutting wire attaching springs using solvents or working in any other conditions that might be hazardous to your eyes e After service reinstall all safety shields guards labels and ground wires Replace any safety device that is worn or defective Reinstall all covers correctly before returning the machine to the customer xii IBM WorkPad z50 Mobile Companion xii Electrical Safety Observe the following rules when working on electrical equipment Important Use only approved tools and test equipment Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents Many customers have near their equipment rubber flo

IBM ibm s37l-2095-00 User's Manual

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