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IBM H80 User's Manual

1. Menus 15 10 32 16 10 34 13 10 36 14 10 38 11 10 40 12 10 42 9 10 44 10 10 46 7 10 45 8 10 47 5 10 41 6 10 43 3 10 37 4 10 39 1 10 33 2 10 35 Chapter 3 Using the Service Processor 49 Processor Card Memory DIMM Locations for Service Processor Menus 8 3 48 7 3 50 6 3 52 5 3 54 4 3 55 3 3 53 2 3 51 1 3 49 Power Control Network Utilities Menu This menu allows the user to do a lamp test on the operator panels and display or change the I O type POWER CONTROL NETWORK UTILITIES MENU 1 Lamp Test for all Operator Panels 2 Display 1 0 Type 3 Change 1 0 Type 98 Return to Previous Menu 1 gt L J Lamp Test for all Operator Panels Selecting this option tests the operator panel indicators When selected the indicators blink on and off for approximately 30 seconds Display I O Type Nothing displays on the operator panel After 20 30 seconds the Power Control Network Utilities Menu redisplays on the console 50 RS 6000 Enterprise Server Model H80 Series User s Guide Change I O Type Use this option to change the I O type of the primary I O drawer after a service action or configuration change if the I O type is incorrect If this option is chose
2. Password Utilities 1 Set Privileged Access Password 2 Remove Privileged Access Password 3 Unattended Start Mode lt ON gt Set Privileged Access Password The privileged access password protects against the unauthorized starting of the system programs When this option is selected another screen displays that allows the setting of a password You can set the password from either the Service Processor or System Management Services menus After the password is set both the Service Processor and System Management Services automatically use the same password The password is limited to eight characters Remove Privileged Access Password If you previously had set a privileged access password and want to remove it select Remove Privileged Access Password Unattended Start Mode lt ON gt This selection is used to enable or disable Unattended Start Mode Use this option to instruct the Service Processor to restore the power state of the server after a temporary power failure which is necessary on servers that require automatic power on after a power failure The default setting is ON Chapter 4 Using System Management Services 83 Display Error Log A screen similar to the following displays when you select this option You can view or clear your system error log Error Log Date Time ErrorCode Location Entry 1 99 06 30 02 15 35 25a80011 U1 1 P1 1 Q1 Entry 2 99 07 01 03 18 36 20300026 U1 1 P1 1 Q1 Note
3. R paging number Confirm successful command Wait before hanging up Hang up Confirm successful command Reset modem Select profile 1 Ignore modem response Initialize modem Echo OFF Enable responses Numeric Limit response codes Confirm commands successful Set AutoAnswer OFF Confirm command successful Detect carrier and DTR Ignore RTS Confirm command successful RI Power On enabled JE F SR E SRR ORO SRR SRO SRE Appendix D Modem Configurations 203 error Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done 204 RS 6000 Enterprise Server Model H80 Series User s Guide Index Numerics 3 5 inch diskette drive using 16 7135 RAIDiant array 149 7318 server service aid 150 A about this book xv alter display bootlist 122 battery disposal recycling 169 boot mode menu 43 C call in testing 174 call in call out setup menu 53 call out testing 175 call out call home 73 call out policy setup menu 59 CD ROM drive using 18 configure processor memory 70 console mirroring 74 console strategy 9 customer account setup menu 60 D deconfigure processor memory 70 diagnostic considerations running from a TTY terminal 97 running online 96 diagnostic considerations continued running standalone 97 diagnostics required attributes 98 diagnostics using 95 display alter bootlist 122 E electrical safety x entering open firmw
4. You can run this task from the AIX command line Use the following fastpath command diag T certify Format Physical Disk This selection is used to format a selected disk drive You can run this task from the AIX command line Use the following fastpath command diag T format Array Controller Microcode Download This selection allows the microcode on the Fibre Channel RAID controller to be updated when required You can run this task from the AIX command line Use the following fastpath command diag T download Physical Disk Microcode Download This selection is used to update the microcode on any of the disk drives in the array You can run this task from the AIX command line Use the following fastpath command diag T download Update EEPROM This selection is used to update the contents of the Electrical Erasable Programmable Read Only Memory EEPROM on a selected controller Replace Controller Use this selection when it is necessary to replace a controller in the array 130 RS 6000 Enterprise Server Model H80 Series User s Guide Flash SK NET FDDI Firmware This task allows the Flash firmware on the SysKonnect SK NET FDDI adapter to be updated Format Media This task allows the selection of diskettes hardfiles or optical media to be formatted Each selection is described below Hardfile Attached to SCSI Adapter non RAID e Hardfile Format Writes all of the disk The pattern written on the
5. 56 RS 6000 Enterprise Server Model H80 Series User s Guide 600 1200 1800 2000 2400 3600 4800 7200 9600 19200 38000 57600 115200 Telephone Number Setup Menu Use this menu to set or change the telephone numbers for reporting a system failure Telephone Number Setup Menu 1 Service Center Telephone Number Currently Unassigned 2 Customer Administration Center Telephone Number Currently Unassigned 3 Digital Pager Telephone Number Currently Unassigned 4 Customer Voice Telephone Number Currently Unassigned 5 Customer System Telephone Number Currently Unassigned 98 Return to Previous Menu 1 gt Se Chapter 3 Using the Service Processor 57 e Service Center Telephone Number is the number of the service center computer The service center usually includes a computer that takes calls from servers with call out capability This computer is referred to as the catcher The catcher expects messages in a specific format to which the service processor conforms For more information about the format and catcher computers refer to the README file in the AIX usr samples syscatch directory Contact your service provider for the correct service center telephone number to enter Until you have that number leave this field unassigned e Customer Administration Center Telephone Number is the number of the System Administration Center computer catcher that receives problem calls from servers Con
6. Note The Dials and LPF Keys service aid is not supported in standalone mode CD ROM and NIM on systems with 32 MB or less memory If you have problems in standalone mode use the hardfile based diagnostics This service aid provides a tool for configuring and removing dials and LPF Keys to the asynchronous serial ports Since version 4 1 3 a tty must be defined on the async port before the Dials and LPF Keys can be configured on the port Prior to version 4 2 the Dials and LPF Keys could only be configured on the standard serial ports In version 4 2 and later the Dials and LPF Keys can be configured on any async port This selection invokes the SMIT utility to allow Dials and LPF Keys configuration A tty must be in the available state on the async port before the Dials and LPF Keys can be configured on the port The task allows an async adapter to be configured then a tty port defined on the adapter Dials and LPF Keys can then be defined on the port Configure Reboot Policy This service aid controls how the system tries to recover from a system crash Use this service aid to display and change the following settings for the Reboot Policy Note Because of system capability some of the following settings might not be displayed by this service aid e Maximum Number of Reboot Attempts Enter a number that is 0 or greater Note A value of 0 indicates do not attempt to reboot to a crashed system 114 RS 6000 Enterprise Se
7. To enable the call out feature do the following 1 Connect a modem to any serial port 2 Set up the following using the Service Processor Menus or Diagnostic Service Aids e Enable call out for the serial port where the modem is connected e Enter the modem configuration file name e Set up site specific parameters phone numbers for call out call out policy number of call out retries and so on 3 To call out before restart set Call out before restart to ENABLED from the Reboot Restart Policy Setup menu Note Some modems such as IBM 7857 017 are not designed for the paging function Although they can be used for paging they will return an error message when they do not get the expected response from another modem Therefore even though the paging was successful the error message will cause the Service Processor to retry continuing to place pager calls for the number of retries specified in the Call Out Policy Setup Menu These retries result in redundant pages Chapter 3 Using the Service Processor 73 Console Mirroring Console mirroring allows a user on one serial port to monitor the service processor activities on another serial port This can be done on locally attached ASCII terminals or terminals remotely attached through modems Console mirroring is supported on any combination of locally or remotely attached monitors The serial port from which console mirroring is enabled is called the primary port The
8. 0 Extended Error Log Data c2 00 84 09 20 09 06 00 19 97 09 03 00 00 49 42 4d 2c 73 70 00 00 00 00 00 00 2b a0 00 13 00 01 00 00 00 00 00 00 00 00 49 42 4d 00 55 30 2e 31 2d 50 31 2d 58 31 00 Press Return to Continue 76 RS 6000 Enterprise Server Model H80 Series User s Guide LCD Progress Indicator Log The following is an example of the LCD progress indicator log It shows the types of entries that may appear in the log and is for example purposes only The progress indicator codes are listed from top latest to bottom oldest BoFF 0539 0538 0539 0538 0539 0581 0538 0539 0538 0539 0821 0539 0728 0539 0664 0539 0777 0539 0742 0539 0776 E139 E1FB E139 E183 Press Return to EAAI E172 E172 E172 94BB 9109 9380 9108 9107 9106 9105 9118 9104 9103 9102 90FD LCD Progress Indicator Log 01 K1 00 01 R1 00 00 40 60 00 1 0 U0 2 P1 114 E1 U0 2 P1 112 E1 UQ 2 P1 110 T1 continue or x to return to menu gt UQ 1 P1 114 UQ 1 P1 UQ 1 P1 114 UQ 1 P1 J Chapter 3 Using the Service Processor 77 Service Processor Operational Phases This section provides a high level flow of the phases of the Service Processor SP SP Power Applied Pre Standby Phase Standby Phase SP Menus Available Bring Up Phase SMS Menus Available Runtime Phase AIX Login Prompt Available Pre Standby Phase This ph
9. Action 101 key keyboard Identify by the type of Enter key used The Enter key is within one horizontal row of keys Record error code MOKBDO01 and report the problem to the service organization 102 key keyboard Identify by the type of Enter key used The Enter key extends into two horizontal rows of keys Record error code MOKBD002 and report the problem to the service organization Kanji keyboard Identify by the Japanese characters Record error code MOKBD003 and report the problem to the service organization ASCll terminal keyboard This applies to all attached terminals Go to the problem determination documentation for this type terminal 159 Chapter 8 Hardware Problem Determination Step 11 1 If the terminal type has not been defined use the Initialize Terminal option on the Function Selection menu to initialize the operating system environment before you can continue with the diagnostics This is a separate and different operation from selecting the console display 2 Select Diagnostic Routines 3 Press Enter 4 In the following table find the menu or system response you received when you selected Diagnostics Perform the action listed in the Action column System Response Action The Diagnostic Mode Selection menu is displayed Select Problem Determination and go to Step 12 on page 161 The Missing Resource menu is displayed Follow the
10. Chapter 4 Using System Management Services 81 Password Utilities aoaaa aa a 83 Display Eror Log acne asrga e E a be ee a a ed ok e Tek 84 Remote Initial Program Load Setup oaoa aaa 85 SCSI Utilities ae cc ae Pp a ee ee Dec ed ae S 89 Select Console 2 00000 ee 89 Multiboote e lt 4 250 BE A Re Eo ee a eee we ee ee 90 Select Language 2 0 B4 208 Mackok amp Gdeat Sean PY Bono Ae ee 93 OK POMpPt d 4 ao See eS e EE ee hae ge BR 93 Exiting System Management Services 20004 93 Chapter 5 Using the Online and Standalone Diagnostics 95 Online and Standalone Diagnostics Operating Considerations 95 Selecting a Console Display 2 202 200 508 95 Identifying the Terminal Type to the Diagnostics 96 Undefined Terminal Types 0 0 02 00 eee eee 96 Running Online Diagnostics 2 20 0000500005 96 Running Standalone Diagnostics 22 00 97 Running the Diagnostics from a TTY Terminal 97 Required Diagnostic Attributes 2 2 2 2 0 20000 00008 98 Additional Communication Attributes 100 Additional Keyboard Attributes 2 2 200002000 101 Additional Printer Attributes 2222 202 0 0000000000 102 Online Diagnostics Modes of Operation 0 103 Service Modes L 4 an acy esd oe Actin E e Aa Braces n Bal
11. NO Go to Step 4 on page 165 YES Go to Step 3 on page 165 164 RS 6000 Enterprise Server Model H80 Series User s Guide Step 3 This step attempts to load Online Diagnostics in service mode 1 Turn off the power 2 Turn on the power 3 If the keyboard indicator displays press the numeric 6 key on the keyboard to indicate that diagnostics are to be loaded Enter requested passwords 5 Follow the instructions to select a console 6 Wait until the diagnostics load or the system appears to stop Did the diagnostics load NO Go to Step 5 on page 166 YES Go to Step 6 on page 168 Step 4 This step attempts to load the Standalone diagnostics ol 1 Turn off the power 2 Turn on the power 3 4 Insert the diagnostic CD into the CD ROM drive If the keyboard indicator displays press the numeric 5 key on the keyboard to indicate that diagnostics are to be loaded Enter requested passwords 6 Follow the instructions to select a console 7 Wait until the diagnostics load or the system appears to stop Did the diagnostics load NO Go to Step 5 on page 166 YES Go to Step 6 on page 168 Chapter 8 Hardware Problem Determination 165 Step 5 Starting at the top of the following table locate your symptom and perform the action listed in the Action column Symptom Action The power LED does not come on or comes on and
12. e Serial Port Snoop Setup Menu This menu can be used to set up Serial Port Snooping in which the user can configure Serial Port 1 as a catch all reset device From the Service Processor Main Menu select option 1 Service Processor setup menu then select option 8 Serial Port Snoop Setup Menu i SERIAL PORT SNOOP SETUP MENU 1 System reset string Currently Unassigned 2 Snoop Serial Port Currently Unassigned 98 Return to Previous Menu 1 gt e J Use the system reset string option to enter the system reset string which resets the machine when it is detected on the main console on Serial Port 1 Use the Snoop Serial Port option to select the Serial Port to Snoop Note Only Serial Port 1 is supported After Serial Port Snooping is correctly configured at any point after the system unit is booted to AIX whenever the reset string is typed on the main console the system unit uses the Service Processor reboot policy to restart Pressing Enter after the reset string is not required so make sure that the string is not common or trivial A mixed case string is recommended 38 RS 6000 Enterprise Server Model H80 Series User s Guide System Power Control Menu This menu is used to set power control options Other menus that control boot options are available here SYSTEM POWER CONTROL MENU 1 Enable Disable Unattended Start Mode Currently Enabled 2 Ring Indicate Power On Menu 3 Rebo
13. Appendix A Environmental Notices Product Recycling and Disposal This unit contains materials such as circuit boards and connectors with lead that require special handling and disposal at end of life Before this unit is disposed these materials must be removed and recycled or discarded according to applicable regulations This manual contains specific information on batteries where applicable This product may contain nickel cadmium and or lithium batteries The battery s must be recycled or disposed of properly Recycling facilities may not be available in your area In the United States IBM has established a collection process for reuse recycling or proper disposal of used sealed lead acid nickel cadmium and nickel metal hydride batteries and battery packs from IBM equipment For information on proper disposal of the nickel cadmium batteries in this product please contact IBM at 1 800 426 4333 For information on battery disposal outside the United States contact your local waste disposal facility Environmental Design The environmental efforts that have gone into the design of this system signifies IBM s commitment to improve the quality of its products and processes Some of these accomplishments include the elimination of the use of Class ozone depleting chemicals in the manufacturing process and reductions in manufacturing wastes For more information contact an IBM account representative Unit Emissions The unit rel
14. Certify LUN Reads and checks each block of data in the Logical Unit Number LUN If excessive errors are encountered the user is notified Certify Spare Physical Disk Allows the user to certify check the integrity of the data on drives designated as spares Format Physical Disk Formats a selected disk drive Array Controller Microcode Download Allows the microcode on the 7135 controller to be updated when required Physical Disk Microcode Download Updates the microcode on any of the disk drives in the array Update EEPROM Updates the contents of the EEPROM on a selected controller Chapter 6 Introducing Tasks and Service Aids 149 e Replace Controller Replaces a controller in the array when required Examples Adapter Microcode Download Command syntax is as follows diag c d deviceName T download B D P Flag Description B Download boot block microcode default to functional microcode D Microcode is on diskette default to etc microcode directory P Download the previous level of microcode default to latest level Physical Disk Microcode Download Command syntax is as follows diag c d deviceName T download 1 Chid D P Flag Description l Physical disk channel ID for example 27 D Microcode is on diskette default to etc microcode directory P Download the previous level of microcode default to latest level Physical Disk Format Command syntax is as follows diag c d d
15. Disable responses JE k OR OR E OSE Reset to factory defaults Ignore modem response Initialize modem Echo OFF Enable responses Numeric Limit response codes Confirm commands successful Set AutoAnswer ON Confirm command successful SOR e E e OSE Ignore first ring Pick up second ring or timeout Expect a connection response 10 r or 5 r or Wr N pager call center number Add enough commas to wait for time to enter paging number R paging number SOR ORR se Confirm successful command se Wait before hanging up Hang up Confirm successful command Reset to factory defaults Ignore modem response Initialize modem Echo OFF Enable responses Numeric Limit response codes Confirm commands successful Set AutoAnswer OFF Confirm command successful RI Power On enabled Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done Appendix D Modem Configurations 193 S JE F e E E e SRR SR e e e e e e e e E E OSE I D c c C r ample File modem_z0 cfg COMPONENT_NAME ESPSETUP ENTRY SERVICE PROCESSOR SETUP ZO FUNCTIONS Modem configuration file for some early Hayes compatible modems This example uses the ATZO reset command to choose the factory defaults This setup is recommended for modems that will respond to the ATZO command
16. If AT amp F configuration file modem_f cfg is recommended If AT amp Fn configuration file modem_f0 cfg or modem_f1 cfg is recommended depending on which provides the hardware flow control profile 7 You have completed selection of the configuration file If your modem configuration selection is not available in the Service Processor Modem Configuration Menu you must access it through the Configure Remote Maintenance Policy Service Aid If you find it necessary to adjust any of these configuration files use the manual provided with your modem to accomplish that task It is recommended you select settings that enable hardware flow control and respond to DTR Note Some older modems do not respond to the XO or amp R1 commands Edit out these commands from the modem configuration file if yours is such a modem See your modem manual for more information Some modems such as the IBM 7857 017 are not designed for the paging function Although they can be used for paging they return an error message when they do not get the expected response from another modem Therefore even though the paging was successful the error message causes the Service Processor to retry continuing to place pager calls for the number of retries specified in the Call Out Policy Setup Menu These retries result in redundant pages Appendix D Modem Configurations 179 Examples for Using the Generic Sample Modem Configuration Files The following table contains
17. Use the following steps to run the Online Diagnostics in maintenance mode 1 Stop all programs except the AIX operating system if help is needed see the system operator 2 Log on to the AIX operating system as root or superuser su 3 Enter the shutdown m command Chapter 5 Using the Online and Standalone Diagnostics 105 When a message indicates the system is in maintenance mode enter the diag command Note It might be necessary to set TERM type again When DIAGNOSTIC OPERATING INSTRUCTIONS screen displays follow the displayed instructions to check out the desired resources When testing is complete use the F3 key to return to DIAGNOSTIC OPERATING INSTRUCTIONS Press the F3 key again to return to the AIX operating system prompt Press Ctrl D to log off from root or superuser Standalone Diagnostic Operation Use Standalone Diagnostics to test the system when the Online Diagnostics are not installed and as a method of testing the disk drives that cannot be tested by the Online Diagnostics Note No Error Log Analysis is done by the Standalone Diagnostics The CD ROM drive and the SCSI controller that controls it cannot be tested by the Standalone Diagnostics Running the Standalone Diagnostics To 1 a fF WO N run Standalone Diagnostics in service mode use the following steps Verify with the system administrator and system users that the system unit may be shut down Then stop al
18. e 2 gt indicates serial port 3 S3 Accessing the Service Processor Menus Remotely If your system has a modem connected and is configured for call in see Modem Configuration Menu on page 54 the service processor menus can be accessed remotely as follows 1 With the system powered off call in from a remote terminal 2 The Service Processor detects ring indicate and prompts you for a password if set When verified the service processor menus display remotely Saving and Restoring Service Processor Settings All the settings you make except language from the service processor menus can be backed up either for recovering from a fault that may corrupt these settings or for replicating these settings to other servers that include a service processor Chapter 3 Using the Service Processor 27 The service aid Save or Restore Hardware Management Policies can be used to save your settings after initial setup or whenever the settings must be changed for system operation purposes It is strongly recommended that you use this service aid for backing up service processor settings to protect the usefulness of the service processor and the availability of the server Refer to Save or Restore Hardware Management Policies on page 143 for information about this service aid Menu Inactivity To prevent loss of control due to power loss or power surges the service processor attempts to leave menu mode after 10 minutes of inactivity
19. operational phases 78 OS surveillance setup menu 36 passwords 34 power control network utilities menu 50 power on methods 62 privileged user menus 31 processor configuration deconfiguration menu 46 reboot restart policy setup menu 41 ring indicate power on menu 40 serial port selection menu 55 serial port snoop setup menu 38 serial port speed setup menu 56 service processor reboot restart recovery 64 setup 173 setup checklist 173 setup menu 33 system information menu 44 system power control menu 39 telephone setup menu 57 test 173 service processor error logs 75 service processor feature 21 service processor operational phases 78 service processor procedures in service mode 60 setup menu 33 Index 207 SSA service aid 147 standalone diagnostic operation 106 standalone diagnostics running 106 strategy console 9 system firmware updates 67 system information menu 44 system introduction 1 system management services 81 display error log 84 multiboot 90 OK prompt 93 password utilities 83 remote initial program load setup 85 SCSI utilities 89 select console 89 select language 93 system POST errors 76 system power control menu system power on methods 62 system verification procedure 151 T telephone line requirements for the United Kingdom x telephone setup menu 57 testing the setup call in 174 call out 175 trademarks xvi transfer of a modem session 183 U United Kingdom s telephone line requirements x usi
20. second line speed to communicate with the system unit Word 8 8 8 Selects eight bits as a data word length length byte bits Parity Even Even No Stop bit 1 1 1 Places a bit after a data word byte Characters ALL ALL Line end CR LF Print Viewport Print EOL Off Print null Off 102 RS 6000 Enterprise Server Model H80 Series User s Guide Online Diagnostics Modes of Operation The Online Diagnostics can be run in the following three modes e Service Mode e Concurrent Mode e Maintenance Mode Service Mode Service mode provides the most complete checkout of the system resources This mode also requires that no other programs be running on the system All system resources except the SCSI adapter and the disk drives used for paging can be tested However note that the memory and processor are only tested during POST and the results of the POST tests are reported by diagnostics Error log analysis is done in service mode when you select the Problem Determination option on the DIAGNOSTIC MODE SELECTION menu Running the Online Diagnostics in Service Mode To run Online Diagnostics in service mode use the following steps 1 Ask the system operator to stop all programs including the AIX operating system 2 Turn off the power 3 Remove all tapes diskettes and CD ROMs 4 Turn on the power a When the Keyboard indicator appears press the numeric 6 key on the keyboard to indicate that
21. send ATSO 2 r expect O r timeout 2 send AT amp C1 amp D2 amp R1 r expect O r timeout 2 done waitcall ignore 2 r timeout 1 expect 2 r timeout 10 expect 16 r or 15 r or 14 r or 12 r or timeout 60 done page send ATDT N R3 r expect O r timeout 60 delay 2 send ATHOT r expect O r timeout 2 done ripo send AT amp F1Q0T r ignore O r or OK r n timeout 2 send ATEOT r expect O r or OK r n timeout 2 send ATQOVOXOT r expect O r timeout 2 send ATSO 0 r expect Q r timeout 2 send AT amp C1 amp D2 amp R1 r expect Q r timeout 2 done Repeat the previous command Expect a connection response 10 r or 5 r or 1 r busy 7 r Separate from previous data Assure command mode Allow mode switching delay Set modem switch hook down i e hang up Ignore modem response Initialize modem Echo OFF Disable responses JE k ORR SRR SRE Reset modem Select profile 1 Ignore modem response Initialize modem Echo OFF Enable responses Numeric Limit response codes Confirm commands successful Set AutoAnswer ON Confirm command successful Detect carrier and DTR Ignore RTS Confirm command successful JE k SR e SRR SR OSCR OSES Ignore first ring Pick up second ring or timeout Expect a connection response 10 r or nyp or Wr N pager call center number Add enough commas to wait for time to enter paging number
22. 2 aaa Customer Account Setup Menu 2 ee Service Processor Procedures in Service Mode Service Processor Functions 0 00020 e eee System Power On Methods 2 00000 eee ee Service Processor Reboot Restart Recovery Boot IPL Speed re ta e a a e e a ee eee ee T a Failure During Boot Process aoaaa aaa 0000000 Failure During Normal System Operation oaa aaa Service Processor Reboot Restart Policy Controls System Firmware Updates 0 0 a Determining the Level of Firmware on the System Update Diskette Images and Instructions Configuring and Deconfiguring Processors or Memory Run Time CPU Deconfiguration CPU Gard iv RS 6000 Enterprise Server Model H80 Series User s Guide Run Time Memory Page Deconfiguration Memory Gard 71 Service Processor System Monitoring Surveillance 71 System Firmware Surveillance 0 0 0 0000 eee eee 71 Operating System Surveillance 0 0 00 0 0000 eee eee 72 Call Out Call Home 0 0 0 020000 0 ee 73 Console Mirroring aaaea aaa 74 System Configuration oaoa a ee 74 Service Processor ErrorLogs aaa aaa 000002 eee 75 System POST Errors 2 a L r A a e a a a A a a e 76 LCD Progress Indicator Log ooa a 77 Service Processor Operational Phases aoaaa aaa 000 78
23. AFTER MAKING A SELECTION gt J After determining which adapter to use to ping the remote system you must provide the addresses needed to communicate with the remote system Select the appropriate device from the Ping menu to display a screen similar to the following PING IP Address Client IP Address Server IP Address Gateway IP Address Subnet Mask PWUNe 9 3 146 162 9 3 146 171 0 0 0 0 0 0 0 0 88 RS 6000 Enterprise Server Model H80 Series User s Guide SCSI Utilities SCSI Utilities allow you to set delay times for the SCSI hard disk spin up and to set SCSI IDs for SCSI controllers installed in the system SCSI Utilities 1 Harddrive Spin Up Delay 2 Change SCSI Id L J Using the Harddrive Spin Up Delay option allows you to change the spin up delay time for SCSI hard disk drives attached to your system Spin up delay values can be entered manually or you can use a default setting two seconds All values are measured in seconds Attention Setting the value lower than the default can prevent successful booting because the system power handling capabilities might be exceeded If the system no longer boots after setting this value access this utility again and increase the value Itis also possible that adding disk drives can cause similar symptoms Changing this value changes the surge current requirements on the system As you increase the value the surge current requirement
24. Adapter See the following command syntax for a PCI FC AL Adapter diag c d device_name T download s diskette disk f 1 latest previous Flag Description d Device name is the name of the adapter f Force the download even if the current level of microcode is not on the media l Level of microcode to download The default is latest S Source of the new microcode The default value is disk The microcode image file must be located in etc microcode Download Microcode to Other Devices The following usage statements describe the syntax of the command diag c d device_name T download s diskette 1 previous F Flag Description F Force flag Required to download microcode if the current level is unavailable on the source l Microcode level Latest is default S Source of the new microcode The default is etc microcode Default source device is disk Chapter 6 Introducing Tasks and Service Aids 129 Fibre Channel RAID Service Aid The Fibre Channel RAID service aids contain the following functions Certify LUN This selection reads and checks each block of data in the Logical Unit Number LUN If excessive errors are encountered the user is notified You can run this task from the AIX command line Use the following fastpath command diag T certify Certify Spare Physical Disk This selection allows the user to certify check integrity of the data drives that are designated as spares
25. Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp If the modem has configuration switches they should be set to the factory default settings SH F SRR SRR SRR SR OSS OSES OSCR OSES OSS OSE ICDelay 1 DefaultTO 10 CallDelay 120 AT Attention Code Inserts delay in dialing commands Z Reset to factory defaults QO Turn on responses EO Turn echo off Q1 Turn off responses VO Use numeric responses S0 0 Automatic answer inhibit Escape to command mode S0 2 Answer on second ring HO Hang up T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the commands N Call Out phone number P Paging phone number S Modem speed available to users Following are common responses from a wide range of modems 16 15 12 10 5 and 1 are connection responses Add others as required 7 busy 6 no dial tone 4 error 3 no carrier 2 ring 0 0K PROGRAMMING NOTE No blanks between double quote marks condout send ATZQOT r Reset to factory defaults ignore O r or OK r n timeout 2 Ignore modem response send ATEOT r Initialize modem Echo OFF expect O r or OK r n timeout 2 Enable responses Numeric send ATQOVOT r Limit response codes expect Q r timeout 2 Confirm commands successful send ATSO 0 r Set AutoAnswer OFF expect Q r timeout 2 Confi
26. Guide 2 Copy the usr share modems modem_f cfg file to a new file with a different name for example modem_fx cfg 3 In the new file modem_fx cfg change the line Send ATEOQT r to Send ATcccE T r where ccc is the added command as specified in your modem manual as follows Change the third line of each of the following stanzas e condout e condin e ripo 4 Save the changes IBM 7852 400 DIP Switch Settings If you are using a 7852 400 modem to enable service processor communications for proper operation the dual inline package DIP switches must be set according to the following table Switch Position Function 1 Up Force DTR 2 Up Flow Control amp E4 3 Down Result Codes Enabled 4 Down Modem Emulation Disabled 5 Up Auto Answer Enabled 6 Up Maximum Throughput Enabled 7 Up RTS Normal Functions 8 Down Enable Command Mode 9 Down Remote Digital Loopback Test Enabled 10 Up Dial Up Line Enabled 11 Up AT Responses Enabled Extended Responses Disabled 12 Down Asynchronous Operation 13 UP 28 8KB Line Speed 14 Up 15 Up CD and DSR Normal Functions 16 Up 2 Wire Leased Line Enabled Only switches 11 and 12 are changed from the factory default settings Xon Xoff Modems Some early modems assume software flow control Xon Xoff between the computer and the modem Modems with this design send extra characters during and after the transmitted data The Service Processor cannot accept these extra characters If your configu
27. Limit response codes expect O r timeout 2 Confirm commands successful send ATSO 0 r Set AutoAnswer OFF expect O r timeout 2 Confirm command successful send AT amp C1 amp D2 r Detect carrier and DTR expect O r timeout 2 Confirm command successful done RI Power On enabled error Handle unexpected modem responses expect 8 r or Z7 r or 6 r or 4 r or 3 r delay 2 done 198 RS 6000 Enterprise Server Model H80 Series User s Guide Sample File modem_f0 cfg COMPONENT_NAME ESPSETUP ENTRY SERVICE PROCESSOR SETUP FO FUNCTIONS Modem configuration file for many recent Hayes compatible modems This example uses the AT amp FO reset command to choose the factory defaults This set up is preferred for modems with extended amp commands For early vintage modems setup Z or Z0 is recommended If your modem responds to the extended amp commands and to factory default choices amp Fn but doesn t work properly with this setup file setup F1 is recommended Trademark of Hayes Microcomputer Products Inc C COPYRIGHT International Business Machines Corp 1996 All Rights Reserved Licensed Materials Property of IBM US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp If the modem has configuration switches they should be set to the factory default settin
28. On Trailing null characters are sent to the system unit Response delay ms 100 100 100 The terminal waits for 100ms for the system unit to respond 100 RS 6000 Enterprise Server Model H80 Series User s Guide Additional Keyboard Attributes The following keyboard attributes are for the keyboard attached to the 3151 3161 and 3164 terminals Keyboard 3151 11 3151 3161 Description Setup 31 41 51 61 3164 Attributes Settings Settings Settings Enter Return Return Return The Enter key functions as the Return key Return New line New line New line The cursor moves to the next line when the Return key is pressed New line CR CR CR The Return key generates the carriage return CR and the line feed LF characters The line turnaround occurs after the CR and LF characters are generated Send Page Page Page The contents of the current page are sent to the system unit when the Send key is pressed Insert Space Space Space A blank character is inserted when character the Insert key is pressed Chapter 5 Using the Online and Standalone Diagnostics 101 Additional Printer Attributes The following printer attributes are for a printer attached to the 3151 3161 and 3164 terminals Printer 3151 11 3151 3161 Description Setup 31 41 51 61 3164 Attributes Settings Settings Settings Line speed 9600 9600 9600 Uses 19200 or 9600 bps bits per
29. On the System 0 0200020 bees 4 Powering Off and Powering On the System Using the Service Processor 5 POST Indicators 25 lt Stat kein Gis amp oe eo ee ie amp Siete 6 POST Keys ulate BS ced tele MU te te Sh OG ed Rs tee Ma hates dy he Ee ch 7 TROY fie RS E E A het Pete oR Bole Bit ee ee AE E Se Leer 7 PRE ATTA Get eS ah ty AL hee NE A MRE ed Gk E AA 7 GREV ayan ho sen duba Oy 6 Meola healt aha dye a amp lated fe tha A atone ox os dodo as 7 SKY Heck ebb hee We ea ee ee Ae Bae ie a a ree etl G Gn e 8 Console Strategy su ad 2 2 0 00 ip u n ae pea a a a o e 9 Reading the I O Drawer Operator Panel Display 10 Checkpoints 2 20 46 be SAM he dee eee BE Re AGRE Ee SS 10 Using the Keyboards 2 0000 e o a a ee 11 Using the Three Button Mouse 0000000 eee 13 Handling the Mouse Correctly 0 002 000 0022 13 Caring forthe Mouse 2 200000 ee 14 Cleaning the Mouse 20 0 0000 ee 15 Using the 3 5 Inch Diskette Drive 000000002 eee 16 Write Protecting 3 5 Inch Diskettes 0 220008 16 Loading and Unloading the 3 5 Inch Diskette 17 Using the CD ROM Drive 0 2 200000 ee 18 Loading the CD ROM Drive 20 020050005 19 Unloading the CD ROM Drive 2 200200 2004 19 Preface iii Cleaning the CD ROM Drive 0 20200200504 Emergency Eject ns
30. Password Y Y Select Language y2 y2 Enable Disable Unattended Start Mode y Nya N Passwords required if set 1 Operating system root password 2 Privileged access password 3 General access power on password 26 RS 6000 Enterprise Server Model H80 Series User s Guide Service Processor Menus The service processor menus are divided into two groups e General user menu the user must know the general access password e Privileged user menus the user must know the privileged access password If the server is powered off the service processor menus can be accessed locally or remotely Accessing the Service Processor Menus Locally Service processor menus can be accessed locally by connecting an ASCII terminal to serial port 1 S1 serial port 2 S2 or serial port 3 S3 Access to the service processor menus is not available on serial port 4 S4 Because the presence of the ASCII terminal cannot be confirmed by the service processor you must press a key any key on the ASCII keyboard to confirm its presence after OK appears in the primary drawer operator panel display When you gain access the service processor prompts you for a password if set and when verified displays the service processor menus The service processor menu prompt represented by 0 gt 1 gt or 2 gt indicates the serial port to which the terminal is connected e 0 gt indicates serial port 1 S1 e 1 gt indicates serial port 2 S2
31. Processor Flash 7135 RAIDiant Array Service Aids 7318 Serial Communication Network Server Chapter 6 Introducing Tasks and Service Aids 111 Add Resource to Resource List Use this task to add resources back to the resource list Note Only resources that were previously detected by the diagnostics and deleted from the Diagnostic Test List are listed If no resources are available to be added then none are listed AIX Shell Prompt Note Use this service aid in Online Service Mode only This service aid allows access to the AIX command line To use this service aid the user must know the root password when a root password has been established Note Do not use this task to install code or to change the configuration of the system This task is intended to view files configuration records and data Using this service aid to change the system configuration or install code can produce unexplained system problems after exiting the diagnostics Analyze Adapter Internal Log The PCI RAID adapter has an internal log that logs information about the adapter and the disk drives attached to the adapter Whenever data is logged in the internal log the device driver copies the entries to the AIX system error log and clears the internal log The Analyze Adapter Internal Log service aid analyzes these entries in the AIX system error log The service aid displays the errors and the associated service actions Entries that do not req
32. RAID Adapter Service Aid Local Area Network Analyzer This selection is used to exercise the LAN communications adapters Token Ring Ethernet and FDDI Fiber Distributed Data Interface The following services are available e Connectivity testing between two network stations Data is transferred between the two stations requiring the user to provide the Internet addresses of both stations e Monitoring ring Token Ring only The ring is monitored for a specified period of time Soft and hard errors are analyzed Log Repair Action The Log Repair Action task logs a repair action in the AIX Error Log A Repair Action log indicates that a FRU has been replaced and error log analysis should not be done for any errors logged before the repair action The Log Repair Action task lists all resources Replaced resources can be selected from the list and when commit F7 key is selected a repair action is logged for each selected resource Periodic Diagnostics This selection provides a tool for configuring periodic diagnostics and automatic error log analysis You can select a hardware resource to be tested once a day at a user specified time If the resource cannot be tested because it is busy error log analysis is performed Hardware errors logged against a resource can also be monitored by enabling Automatic Error Log Analysis This allows error log analysis to be performed every time a hardware error is put into the error
33. SCSD tape drive being tested e Display or copy a tape drive s log sense information The service aid provides options to display the log sense information to the screen to copy it to a DOS formatted diskette or to copy it to a file The file name LOGSENSE DAT is used when the log sense data is written to the diskette The service aid prompts for a file name when you have selected that the log sense data is to be copied to a file This service aid can be run directly from the AIX command line See the following usage command syntax path is usr lpp diagnostics bin utape utape h d device n 1 t OR utape c d device v n 1 t D f filename Flag Description C Run the service aid without displaying menus The return code indicates success or failure The output is suppressed except for the usage statement and the numeric value for hours since cleaning if n and D flags are used D Copy data to diskette f Copy data to the file name given after this flag or to a default file name if no name is specified h Display a usage statement and or return code If the c flag is present only the return code displays to indicate the service aid did not run If the c is not used a usage statement displays and the service aid exits l Display or copy log sense information n Display time since drive was last cleaned t Copy trace table V Verbose mode If the c flag is present
34. Sample Modem Configuration Files This appendix contains information about several sample modem configuration files that either work directly with your modem or provide a good starting point for a custom setup The sample modem configuration files are located in your RS 6000 Enterprise Server Model H80 Series firmware in the usr share modems subdirectory if your server is using AIX with the following names A listing of each specific file is included in this appendix Generic Modem Configuration Files AIX File Name Service Processor Firmware File Name modem_z cfg modem_z_sp modem_z0 cfg modem_z0_sp modem_f cfg modem_f_sp modem_f0 cfg modem_f0_sp modem_f1 cfg modem_f1_sp Specific Modem Configuration Files AIX File Name Service Processor Firmware File Name modem_m0 cfg modem_m0_sp modem_m1 cfg modem_m1_sp Use the following selection procedures and your modem manual to determine which of the configuration files is suitable for your use Appendix D Modem Configurations 177 Configuration File Selection Use the following steps to select a configuration file 1 Is your modem an IBM 7852 400 If Yes use modem configuration file modem_m0 cfg and go to step 7 on page 179 Note The IBM 7852 400 modem has DIP switches on the right side of the unit See IBM 7852 400 DIP Switch Settings on page 181 for the correct switch settings If No continue with step 2 2 Is your mo
35. Series User s Guide Diskette Format naa w t oietaik 000000000000 00000 a 133 Generic Microcode Download aoaaa aaa 20005005 ee 134 Hot Plug Task ouei a eat e ee hb dew p ee dee a he ee 134 PCI Hot Plug Manager 2 200000 2 eee 135 SCSI Hot Swap Manager 2 00 000002 eee eee 137 RAID Hot Plug Devices 2 0 00 eee ee 139 Local Area Network Analyzer 2 20 0 2 139 Log Repair Action w eina iae e a a a ee 139 Periodic Diagnostics sars mapaa a a A e a ee 139 PCI RAID Physical Disk Identify 020 2004 140 Process Supplemental Media 2 000000 eee eee 140 Runs Diagnostics 25 2 e A i aE iS amp Aaa behets Gh 2 elas 141 Run Error Log Analysis ns ea ye ee od BORG ee ee be be 141 RUN EXerciSers s sn oe el om edad Be Gobi ey oe OR Pe 141 Exerciser Commands CMD oaaae 141 Abbreviations 3 sox e ea aula oe aad we Gade be ee oe a R A a 142 Memory Exercise oi eon e Ae ede Se ey ale a e i 142 Save or Restore Hardware Management Policies 143 SCSI B s Analyzer 23 00 de he GREE ORE eee Pe eee e eA 143 SCSD Tape Drive Service Aid 2 2 020 020000000500 005 144 Spare Sector Availability 0 2 0200000002002 eee 146 SSA SeMS Ad osi we ae Ae b eae bY EER ee ESR AE eS 147 Update Disk Based Diagnostics 2 0 00 000020 eas 147 Update System or Service Processor Flash 004 147 7135 RAIDiant Array Service
36. Service Aids 125 e Warning High The sensor reading indicates a problem with the device This could become a critical problem if action is not taken Run diagnostics on sysplanarO to determine what repair action is needed e Warning Low The sensor reading indicates a problem with the device This could become a critical problem if action is not taken Run diagnostics on sysplanar0O to determine what repair action is needed e Hardware Error The sensor could not be read because of a hardware error Run diagnostics on sysplanar0 in problem determination mode to determine what repair action is needed e Hardware Busy The system has repeatedly returned a busy indication and a reading is not available Try the service aid again If the problem continues run diagnostics on sysplanarO in problem determination mode to determine what repair action is needed This service aid can also be run as acommand You can use the command to list the sensors and their values in a text format list the sensors and their values in numerical format or a specific sensor can be queried to return either the sensor status or sensor value Run the command by entering one of the following usr 1pp diagnostics bin uesensor 1 a usr 1pp diagnostics bin uesensor t token i index v Flag Description l List the sensors and their values in a text format a List the sensors and their values in a numerical format For each sensor the following
37. TX 78758 3493 WscaDDaadaDvcudadadadeadocaEDeaduatDadeovoldaatlaal Fold and Tape Please do not Staple Fold and Tape Cut or Fold Along Line 212 RS 6000 Enterprise Server Model H80 Series User s Guide Printed in the United States of America on recycled paper containing 10 recovered post consumer fiber June 2000
38. Token Ring loc U0 1 P1 15 T1 4 2 SCSI CD ROM id 1 loc U0 1 P1 Z1 5 3 SCSI 9100 MB Harddisk id 5 loc U0 1 P1 Z1 L J OK Prompt Provides access to the Open Firmware command prompt Multiboot Startup lt OFF gt Toggles between off and on to select whether Multiboot menu starts automatically on startup 92 RS 6000 Enterprise Server Model H80 Series User s Guide Select Language Select this option to change the language used by the System Management Services screens and the Service Processor menus Select Language English Francais Deutsch Italiano Espanol Svenska AnrwNnrr E J Note To correctly display languages other than English your ASCII terminal must support the ISO 8859 character set OK Prompt This option provides access to the Open Firmware command prompt Use the Open Firmware command prompt to set up an adapter that is not configurable with the System Management Services Documentation supplied with an adapter may direct you to use this option if it is needed To exit from the Open Firmware command prompt type reset al or power off the system and reboot Exiting System Management Services After you have finished using the System Management Services type x for exit to boot your system Chapter 4 Using System Management Services 93 94 RS 6000 Enterprise Server Model H80 Series User s Guide Chapter 5 Using the Online and Standalone Diagnostics The diagn
39. by simulating the option 99 selection This attempt is successful on menus containing the 99 option On the other menus the attempt is unsuccessful and the following message displays with each attempt Illegal value entered Press Return to continue 28 RS 6000 Enterprise Server Model H80 Series User s Guide General User Menu The menu options presented to the general user are a subset of the options available to the privileged user The user must know the general access password if set to access this menu g GENERAL USER MENU 1 Power on System 2 Power off System 3 Read VPD Image from Last System Boot 4 Read Progress Indicators from Last System Boot 5 Read Service Processor Error Logs 6 Read System POST Errors 99 Exit from Menus 1 gt Ue oee o e Power on System Allows the user to start up the system using the current ASCII terminal as the active console e Power off System Allows the user to power down the system using the current ASCII terminal as the active console e Read VPD Image from Last System Boot Displays manufacturer vital product data such as serial numbers part numbers and so on that were stored from the system boot prior to the one in progress now Chapter 3 Using the Service Processor 29 e Read Progress Indicators from Last System Boot Displays a number of the boot progress indicators which may include service processor checkpoints IPL checkpoints and or A
40. diagnosing system faults The progress indicator codes are listed from top latest to bottom oldest This information is not stored in nonvolatile storage If the system is powered down using the power on button on the operator panel this information is retained If the ac power is disconnected from the system this information will be lost For an example refer to LCD Progress Indicator Log on page 77 e Read Service Processor Error Logs Displays error conditions detected by the service processor Refer to Processor Error Logs on page 75 for an example of this error log e Read System POST Errors Select this item to review the results of the POST Power On Self Test Your server may be able to start in the presence of POST errors if there are sufficient working system resources If POST errors occur during startup this error log when used with the diagnostics helps to isolate faults Refer to System POST Errors on page 76 for an example of this error log e Read NVRAM Displays Non Volatile Random Access Memory NVRAM content e Read Service Processor Configuration Displays current service processor configuration Chapter 3 Using the Service Processor 45 e Processor Configuration Deconfiguration Menu This menu allows the user to change the system processor configuration If it is necessary to take one of the processors offline this menu allows you to deconfigure a processor and then reconfigure the
41. diagnostics are to be loaded b Enter any requested passwords c Follow any instructions to select a console 5 After the diagnostic controller loads DIAGNOSTIC OPERATING INSTRUCTIONS appear on the console display 6 Follow the displayed instructions to test the desired resources 7 When testing is complete use the F3 key to return to the DIAGNOSTIC OPERATING INSTRUCTIONS 8 Press the F3 key from a defined terminal or press 99 for an undefined terminal to shut down the diagnostics before turning off the system unit Chapter 5 Using the Online and Standalone Diagnostics 103 Note Pressing the F3 key from a defined terminal produces a Confirm Exit menu which offers two options continuing with the shutdown by pressing the F3 key or returning to diagnostics by pressing Enter For undefined terminals pressing 99 produces a full screen menu which offers two options continuing with the shutdown by pressing 99 and then Enter or returning to diagnostics by pressing Enter Concurrent Mode Use concurrent mode to run Online Diagnostics on some of the system resources while the system is running normal activity Because the system is running in normal operation the following resources cannot be tested in concurrent mode e SCSI adapters connected to paging devices e Disk drive used for paging e Some display adapters and graphics related devices e Memory tested during POST e Processor tested during POST Three
42. diskette unload button The diskette unloads partially from the drive Remove the diskette Chapter 2 Using the Model H80 17 Using the CD ROM Drive CAUTION A Class 3 laser is contained in the device Do not attempt to operate the drive while it is disassembled Do not attempt to open the covers of the drive as it is not serviceable and is to be replaced as a unit Your CD ROM drive looks like the one shown in the illustration and the controls are located as indicated 1 2 3 4 5 6 1 Headphone Jack 4 Tray Opening 2 Volume Control 5 Emergency Eject Button 3 Status Light 6 Load Unload Button When the CD ROM is set to On the status light indicates one of several conditions The following are status light states and the respective conditions of the CD ROM drive e Off during standby with the tray loaded or unloaded e Blinks from insertion of the tray to completion of initialization e Blinks slowly when disc is dusty e Blinks fast when in the audio mode e Lights during data transfer operations e Lights steadily when No disc is in the tray The disc is in the tray upside down Some condition exists that should be checked If this occurs contact your service representative 18 RS 6000 Enterprise Server Model H80 Series User s Guide Loading the CD ROM Drive Press the unload button to open the tray Place the disc with the printed side away from the tray into the tray Slip out the bottom tabs to hold the
43. done retry send A Repeat the previous command expect 1 r busy 7 r timeout 60 Expect a connection response Appendix D Modem Configurations 189 done ignore O r or OK r timeout 2 ignore O r or OK r n timeout 2 expect O r or OK r n timeout 2 expect O r or 3 r timeout 30 disconnect delay 2 send Wap delay 2 send ATHO r send ATEQQ1 r ignore O r timeout 1 done condin send AT amp F EQEO r send AT F0 Q2 r send ATVOX0SQ 2 r expect Q r t done waitcall ignore 2 r t expect 2 r t expect 1 r t done page send ATD N R r delay 2 send delay 2 send ATHO r expect Q r timeout 2 done ripo send AT amp F EQEO r ignore O r or OK r n timeout 2 send AT FO Q2 r imeout 2 imeout 1 imeout 10 imeout 60 Se SR SR OSE OSH H H SH SR SR OSE OS OSE H H SH OSH OR OR Se SR SR SR SR OSR SR OS OSE OSE H SH OSH SR OSE OSE H Separate from previous data Assure command mode Allow mode switching delay Set modem switch hook down i e hang up Ignore modem response Initialize modem Echo OFF Disable responses Reset to factory defaults EQ data compression disabled E0 echo disabled Ignore modem response Trellis modulation disabled Retrain with adaptive rate Confirm commands successful Numeric response code AT compatible messages Answer on 2nd ring Confirm commands successful Ignore first ring Pick up second ring or timeo
44. ee ae ees Pe eek we Gee AY Pes Ergonomic Information aoaaa ee Using the Service Processor and Service Director Features Service Processor aaau aaa Service Director oaoa aaa a Chapter 3 Using the Service Processor Service Processor Menus 0 00 00 0 ee Accessing the Service Processor Menus Locally Accessing the Service Processor Menus Remotely Saving and Restoring Service Processor Settings Men Inactivity so 4 oA cea i Bg ha Sod a ede i ee General User Menu 2 2 0 a Privileged User Menus 1 20 000 a a a A A O EN E e E Y Main Men s s ari oboe d eet atea A nade a gle OR aent ee add Service Processor Setup Menu 2 ee PaSSWOrdS i fence ee a ee Sok Be ea Le et amp Bok A System Power Control Menu 0 0 0 00000 eee eee System Information Menu 2 2 0 0 0 00 ee ee Memory Riser Card 1 Memory DIMM Locations for Service Processor Menus Memory Riser Card 2 Memory DIMM Locations for Service Processor Menus Processor Card Memory DIMM Locations for Service Processor Menus Language Selection Menu 0 2 ee Call In Call Out Setup Menu 2 2 2 Modem Configuration Menu 020000022 Serial Port Selection Menu 0 0 20 00002 eee eee Serial Port Speed Setup Menu 2 2 2 2 002200002 eee Telephone Number Setup Menu 2 200054 Call Out Policy Setup Menus
45. for use with the system unit Consult your application publication for the exact use of the three button mouse You can use the mouse to perform such functions as positioning a cursor selecting items from a menu or moving around in your document much easier and faster than if you used only the keyboard The cursor moves exactly as you move the mouse on a flat surface such as a desktop When you move the mouse around on a flat surface the cursor moves on the display screen the movement changes the position of the cursor With the mouse buttons you can perform functions such as selecting and deselecting options extending your selection or choosing a command The precise function of your mouse depends on the software you are using The mouse has a cable that plugs into the mouse connector at the rear of the primary I O drawer Handling the Mouse Correctly For best operation handle the mouse with care Incorrect handling can damage the mouse Do not Operate the mouse on cloth unfinished wood newspaper or carpet Drop or hit the mouse Carry the mouse by holding onto the cable Expose the mouse to extreme temperatures or direct sunlight Place the mouse in liquid spills Chapter 2 Using the Model H80 13 Caring for the Mouse Make sure that the operating surface for the mouse is smooth clean and flat For example you can operate the mouse on the following surfaces Finished wood Glass Enamel Plastic Pape
46. for the correct telephone number to enter here Digital Pager Phone Number In Event of Emergency This is the number for a pager carried by someone who responds to problem calls from your system Customer Voice Phone Number This is the number for a telephone near the system or answered by someone responsible for the system This is the telephone number left on the pager for callback Customer System Phone Number This is the number to which your system s modem is connected The service or administrative center representatives need this number to make direct contact with your system for problem investigation This is also referred to as the Call In phone number Customer Account Number This number is available for service providers to use for record keeping and billing Call Out Policy Numbers to call if failure This is set to either first or all If the call out policy is set to first call out stops at the first successful call to one of the following numbers in the order listed 1 Service Center 2 Customer Administrative Center 3 Pager If Call Out Policy is set to all call out attempts to call all of the following numbers in the order listed 1 Service Center 2 Customer Administrative Center 3 Pager Customer RETAIN Login ID Customer RETAIN Login Password These settings apply to the RETAIN service function Chapter 6 Introducing Tasks and Service Aids 117 e Remote Timeout in seconds Remote Latency i
47. improve the availability of the system until a scheduled maintenance window processors and memory modules with a failure history are marked bad to prevent their being configured on subsequent boots A processor or memory module is marked bad under the following circumstances e A processor or memory module fails built in self test BIST or power on self test POST testing during boot as determined by the Service Processor e A processor or memory module causes a machine check or check stop during runtime and the failure can be isolated specifically to that processor or memory module as determined by the processor runtime diagnostics in the Service Processor e A processor or memory module reaches a threshold of recovered failures that results in a predictive callout as determined by the processor runtime diagnostics in the Service Processor During boot time the Service Processor does not configure processors or memory modules that are marked bad much in the same way that it would deconfigure them for BIST POST failures If a processor is deconfigured the processor remains offline for subsequent reboots until the faulty processor is replaced The Repeat Gard function also provides the users with the option of manually deconfiguring a processor or re enabling a previously deconfigured processor For information on how to configure or deconfigure a processor see the Processor Configuration Deconfiguration Menu on page
48. information to help you determine which modem configuration file to use with various modems Modem Setup Z Setup Z0 Setup F Setup FO Setup F1 Rare AT amp T DataPort 2001 X Ring interrupt only on first ring Bocamodem 1440E X Hayes Smart Modem 300 X IBM 5841 X IBM 5843 X IBM 7851 X IBM 7852 10 X IBM 7855 X USRobotics X 36 6K Sportster Zoom V 32 x Customizing the Modem Configuration Files You can create your own modem configuration files or modify the samples provided After you customize your modem configuration files you must access them through the Configure Remote Maintenance Policy Service Aid rather than from the Service Processor menus Note If you have already set up your serial ports line speeds authorizations and telephone numbers from the Service Processor menus use the service aid to specify your customized modem configuration files If you have not already set up your serial ports line speeds authorizations and telephone numbers from the Service Processor menus use the service aids to set them while you specify your customized modem configuration files To disable Auto Reliable Mode testing of the remote modem use the sample modem configuration file usr share modems modem_f cfg as a model that you can modify as follows 1 Find the necessary command in your modem manual 180 RS 6000 Enterprise Server Model H80 Series User s
49. is indicated by Modem file currently loaded Modem file currently loaded on S1 Modem file currently loaded on S2 This is the name of the file that is currently loaded on serial port 1 or serial port 2 Note These settings are only shown when a modem file is loaded for a serial port Call In Authorized on S1 on off Call In Authorized on S2 on off Call In allows the Service Processor to receive a call from a remote terminal Call Out Authorized on S1 on off Call Out Authorized on S2 on off Call Out allows the Service Processor to place calls for maintenance S1 Line Speed S2 Line Speed A list of line speeds is available by using List on the screen Service Center Phone Number This is the number of the service center computer The service center usually includes a computer that takes calls from systems with call out capability This computer is referred to as the catcher The catcher expects messages in a specific format to which the Service Processor conforms For more information about the format and catcher computers refer to the README file in the AIX 116 RS 6000 Enterprise Server Model H80 Series User s Guide usr samples syscatch directory Contact the service provider for the correct telephone number to enter here Customer Administrative Center Phone Number This is the number of the System Administration Center computer catcher that receives problem calls from systems Contact the system administrator
50. is pressed Chapter 5 Using the Online and Standalone Diagnostics 99 Additional Communication Attributes The following communication attributes apply to the 3151 3161 and 3164 terminals Communication 3151 3151 3161 3164 Description Setup 11 31 41 51 61 Settings Attributes Settings Settings Operating mode Echo Echo Echo Data entered from the keyboard on the terminal is sent to the system unit for translation and then sent back to the display screen Sometimes called conversational mode Line speed 9600 9600 9600 Uses the 9600 bps bits per bps bps bps second line speed to communicate with the system unit Word length 8 8 8 Selects eight bits as a data word bits length byte Parity No No No Does not add a parity bit and is used together with the word length attribute to form the 8 bit data word byte Stop bit 1 1 1 Places a bit after a data word byte Turnaround CR CR CR Selects the carriage return CR character character as the line turnaround character Interface EIA 232 EIA 232 EIA 232 Uses the EIA 232 interface protocol Line control IPRTS IPRTS IPRTS Uses the Permanent Request to Send IPRTS signal to communicate with system unit Break signal 500 500 500 The terminal sends a Break Signal ms to the system unit within 500 ms after the Break key is pressed Send null suppress On On Trailing null characters are not sent to the system unit Send null
51. levels of testing exist in concurrent mode e The share test level tests a resource while the resource is being shared by programs running in the normal operation This testing is mostly limited to normal commands that test for the presence of a device or adapter e The sub test level tests a portion of a resource while the remaining part of the resource is being used in normal operation For example this test could test one port of a multiport device while the other ports are being used in normal operation e The full test level requires the device not be assigned to or used by any other operation This level of testing on a disk drive might require the use of the varyoff command The diagnostics display menus to allow you to vary off the needed resource Error log analysis is done in concurrent mode when you select the Problem Determination option on the DIAGNOSTIC MODE SELECTION menu To run the Online Diagnostics in concurrent mode you must be logged on to the AIX operating system and have proper authority to issue the commands if help is needed see the system operator 104 RS 6000 Enterprise Server Model H80 Series User s Guide The diag command loads the diagnostic controller and displays the Online Diagnostic menus Running the Online Diagnostics in Concurrent Mode To run Online Diagnostics in concurrent mode use the following steps 1 Log on to the AIX operating system as root or superuser su 2 Enter the diag comm
52. log If a problem is detected a message is posted to the system console and a mail message sent to the users belonging to the system group containing information about the failure such as the service request number Chapter 6 Introducing Tasks and Service Aids 139 The service aid provides the following functions e Add or delete a resource to the periodic test list e Modify the time to test a resource e Display the periodic test list e Modify the error notification mailing list e Disable or Enable Automatic Error Log Analysis PCI RAID Physical Disk Identify This selection identifies physical disks connected to a PCI SCSI 2 F W RAID adapter You can run this task directly from the AIX command line See the following command syntax diag c d pci RAID adapter T identify Process Supplemental Media Diagnostic Supplemental Media contains all the necessary diagnostic programs and files required to test a particular resource The supplemental media is normally released and shipped with the resource as indicated on the diskette label Diagnostic Supplemental Media must be used when the device support has not been incorporated into the latest diagnostic CD ROM This task processes the Diagnostic Supplemental Media Insert the supplemental media when you are prompted then press Enter After processing has completed go to the Resource Selection list to find the resource to test Notes e This task is supported in Standalon
53. on CHRP platforms This task is intended to gather more information about individual or particular devices on the system The format of the output data may differ depending on which level of the AIX operating system is installed Chapter 6 Introducing Tasks and Service Aids 121 Display Hardware Error Report This service aid uses the errpt command to view the hardware error log The Display Error Summary and Display Error Detail selection provide the same type of report as the errpt command The Display Error Analysis Summary and Display Error Analysis Detail selection provide additional analysis Display Hardware Vital Product Data This service aid displays all installed resources along with any VPD for those resources Use this service aid when you want to look at the VPD for a specific resource Display Machine Check Error Log Note The Machine Check Error Log Service Aid is available only on Standalone Diagnostics When a machine check occurs information is collected and logged in an NVRAM error log before the system unit shuts down This information is logged in the AIX error log and cleared from NVRAM when the system is rebooted from the hard disk LAN or standalone media When booting from Standalone Diagnostics this service aid converts the logged information into a readable format that can be used to isolate the problem When booting from the hard disk or LAN the information can be viewed from the AIX error log us
54. r or 5 r or 1 r busy 174r Separate from previous data Assure command mode Allow mode switching delay Set modem switch hook down i e hang up Ignore modem response Initialize modem Echo OFF Disable responses JE k OR ORO Reset modem Select profile 0 Ignore modem response Initialize modem Echo OFF Enable responses Numeric Limit response codes Confirm commands successful Set AutoAnswer ON Confirm command successful SOR OR e e se Ignore first ring Pick up second ring or timeout Expect a connection response 10 r or 5 r or Wr N pager call center number Add enough commas to wait for time to enter paging number R paging number Confirm successful command Wait before hanging up Hang up Confirm successful command Reset modem Select profile 0 Ignore modem response Initialize modem Echo OFF Enable responses Numeric Limit response codes Confirm commands successful Set AutoAnswer OFF Confirm command successful RI Power On enabled SOR SR e OR OSS SRE Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done Appendix D Modem Configurations 195 Sample File modem_f cfg COMPONENT_NAME ESPSETUP ENTRY SERVICE PROCESSOR SETUP F FUNCTIONS Modem configuration file for many recent Hayes compatible modems This example uses the AT amp F reset command to choose the factory defau
55. sets for the keyboards are contained and explained in the documentation for your operating system Hh RRA Guo Ae eel FFE APE NE Ne Ie Ne Ie ie No No Ne I Eye Fy HRAAROLQLARAALUO Bye O0e a a a a a HE QOL e OOO A AHE C H HO uo QH eey 2 3 4 The keyboard is divided into four sections 1 Function keys are multipurpose keys and their function is controlled by the operating system Typewriter keys are similar to those on a standard typewriter Their function is controlled by the software 3 Control keys move the cursor on the screen and do programmed control functions The movement and functions depend on the application used Numeric keypad is arranged like a calculator to help when typing numbers Chapter 2 Using the Model H80 11 All of the keyboards adjust for typing comfort To tilt the keyboard pull out the keyboard legs The legs snap into position To decrease the tilt of the keyboard rotate the keyboard legs until they snap into the bottom of the keyboard case The keyboard cable plugs into the keyboard connector at the rear of the I O drawer 12 RS 6000 Enterprise Server Model H80 Series User s Guide Using the Three Button Mouse The mouse is a hand operated locating device A three button mouse is available
56. status information available includes the slot number device name whether the slot is populated and configured and location The Identify a Device Attached to an SES Device function is used to help identify the location of a device attached to a SES device This function lists all the slots that support hot swap that are occupied or empty When a slot is selected for identification the visual indicator for the slot is set to the Identify state The Attach a Device to an SES Device function lists all empty hot swap slots that are available for the insertion of a new device After a slot is selected the power is removed If available the visual indicator for the selected slot is set to the Remove state After the device is added the visual indicator for the selected slot is set to the Normal state and power is restored Chapter 6 Introducing Tasks and Service Aids 137 The Replace Remove a Device Attached to an SES Device function lists all populated hot swap slots that are available for removal or replacement of the devices After a slot is selected the device populating that slot is Unconfigured then the power is removed from that slot If the Unconfigure operation fails it is possible that the device is in use by another application In this case the customer or system administrator must be notified to deactivate the device If the Unconfigure operation is successful the visual indicator for the selected slot is set to the Remove stat
57. the information displays on the screen If the n flag is present the information about tape head cleaning is printed Chapter 6 Introducing Tasks and Service Aids 145 Spare Sector Availability This selection checks the number of spare sectors available on the optical disk The spare sectors are used to reassign when defective sectors are encountered during normal usage or during a format and certify operation Low availability of spare sectors indicates that the disk needs to be backed up and replaced Formatting the disk does not improve the availability of spare sectors You can run this task directly from the AIX command line The following usage statement describes the syntax of the command diag c d deviceName T chkspares 146 RS 6000 Enterprise Server Model H80 Series User s Guide SSA Service Aid This service aid provides tools for diagnosing and resolving problems on SSA attached devices The following tools are provided e Set Service Mode e Link Verification e Configuration Verification e Format and Certify Disk Update Disk Based Diagnostics This service aid allows fixes APARs to be applied This task invokes the SMIT Update Software by Fix APAR task You can install any APAR using this task Update System or Service Processor Flash This selection updates the system or service processor flash for CHRP system units Further update and recovery instructions can be provided with the update Y
58. the modem if installed so that incoming calls can be received or outgoing calls can be placed e Dial In Monitor incoming phone line to answer calls prompt for a password verify the password and remotely display the standby menu The remote session can be mirrored on the local ASCII console if the server is so equipped and the user enables this function e Menus The Service Processor menus are password protected Before you can access them you need either General User Power On Password or POP or Privileged User Privileged Access Password or PAP Bring Up Phase This phase is entered upon power on and exited upon loading of the operating system The bring up phase components are as follows e Retry Request Check The Service Processor checks to see if the previous boot attempt failed If the specified number of failures are detected the SP displays an error code and places an outgoing call to notify an external party if the user has enabled this option e Dial Out The Service Processor can dial a preprogrammed telephone number in the event of an IPL failure The Service Processor issues an error report with the last reported IPL status indicated and any other available error information Chapter 3 Using the Service Processor 79 e Update Operator Panel The Service Processor displays Operator Panel data on the ASCII terminal if a remote connection is active e Environmental Monitoring The Service Processor pr
59. 01 and report the problem to the service organization The system stops and the message STARTING SOFTWARE PLEASE WAIT is displayed The message The system will now continue the boot process is displayed continuously on the system unit s console Report error code MOBT0000 Report error code MOSCSI01 167 Chapter 8 Hardware Problem Determination Step 6 The diagnostics loaded correctly Go to Problem Determination Using the Standalone or Online Diagnostics on Step 7 There is a problem with the keyboard Find the type of keyboard you are using in the following table and perform the Action listed in the Action column Keyboard Type Action 101 key keyboard Identify by the type of Enter key used The Enter key is within one horizontal row of keys Record error code MOKBDO01 and report the problem to the service organization 102 key keyboard Identify by the type of Enter key used The Enter key extends into two horizontal rows of keys Record error code MOKBDO02 and report the problem to the service organization Kanji keyboard Identify by the Japanese characters Record error code MOKBD003 and report the problem to the service organization ASCll terminal keyboard This applies to all attached terminals Go to the problem determination documentation for this type of terminal 168 RS 6000 Enterprise Server Model H80 Series User s Guide
60. 7 modem with Auto Reliable feature This feature must be turned off for Catcher calls This example uses the AT amp F reset command to choose the factory defaults To allow dial commands for digital pagers it is necessary to reduce the number of characters in the dial command Each comma delay has been set to 6 seconds S8 6 for that reason C COPYRIGHT International Business Machines Corp 1996 All Rights Reserved Licensed Materials Property of IBM US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp SH OSH SHR ORO SHEE SRR G G SRO G G SHE SRO G GSES ICDelay 1 DefaultTO 10 CallDelay 120 N Call Out phone number R Return phone number se Sh OSE PROGRAMMING NOTE No blanks between double quote marks condout send AT amp F EQEO r Reset to factory defaults EQ data compression disabled EQ echo disabled ignore O r or OK r n timeout 2 Ignore modem response send AT F0 Q2S8 6 r Trellis modulation disabled Retrain with adaptive rate Set 6second expect O r or OK r n timeout 2 Confirm commands successful send ATVOX0S0 0 r Numeric response code AT compatible messages Auto Answer disabled expect O r or OK r n timeout 2 Confirm commands successful done connect send ATDT N r Tone dialing command N from Call Home setup expect 1 r busy 7 r timeout 60 Expect a connection response
61. Aid 2 220 20202200005 149 EXAINPICS pyama Seated Ge ON NIN E ae 150 7318 Serial Communications Network Server Service Aid 150 Chapter 7 Using the System Verification Procedure 151 Step 1 Considerations before Running This Procedure 151 Step 2 Loading the Diagnostics 0 00000 000000 152 Step 3 Running System Verification 22 020 2 153 Step 4 Additional System Verification 0 220000 153 Step 5 Stopping the Diagnostics 0 0000020008 154 Chapter 8 Hardware Problem Determination 155 Problem Determination Using the Standalone or Online Diagnostics 155 Problem Determination When Unable to Load Diagnostics 164 Appendix A Environmental Notices 169 Product Recycling and Disposal a 169 Environmental Desn iuning e e e aa a deaa egi dan ut a eiaa 169 UnivEMIssions 3 3 uso ar wel ON A GE aa Mo aiad a E A a do 169 Preface vii Appendix B Notices 2 0 000000 ee 171 Appendix C Service Processor Setup and Test 173 Service Processor Setup Checklist 0 0 00 0000035 173 Testing the Setup 0 0 00000 ee 174 Lesting GallleIne ma ws Seca tA a aha bw Ets Gees Bae A Sok amp 174 Testing Call Out pien eraa ee 175 Serial Port Configuration 200200220 Fee 176 Appendix D Modem Configu
62. CLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication The manufacturer may make improvements and or changes in the product s and or the program s described in this publication at any time without notice Information concerning products made by other than the manufacturer was obtained from the suppliers of those products their published announcements or other publicly available sources The manufacturer has not tested those products and cannot confirm the accuracy of performance compatibility or any other claims related to products made by other than the manufacturer Questions on the capabilities of products made by other than the manufacturer should be addressed to the suppliers of those products Appendix B Notices 171 172 RS 6000 Enterprise Server Model H80 Series User s Guide Appendix C Service Processor Setup and Test For your convenience an example of a basic Service Processor setup checklist is included here Your setup may include more or fewer of the available features so you can adjust this checklist for your ow
63. DME file from the diagnostics media This file contains information that is not contained in the publications for this version of the diagnostics The file also contains information about using this particular version of diagnostics Use the arrow keys to scroll through the information in the file Display Software Product Data This task uses SMIT to display information about the installed software and provides the following functions e List Installed Software e List Applied but Not Committed Software Updates e Show Software Installation History e Show Fix APAR Installation Status e List Fileset Requisites e List Fileset Dependents e List Files Included in a Fileset e List File Owner by Fileset Display System Environmental Sensors This service aid displays the environmental sensors implemented on a CHRP system The information displayed is the sensor name physical location code literal value of the sensor status and the literal value of the sensor reading The sensor status can be any one of the following e Normal The sensor reading is within the normal operating range e Critical High The sensor reading indicates a serious problem with the device Run diagnostics on sysplanar0 to determine what repair action is needed e Critical Low The sensor reading indicates a serious problem with the device Run diagnostics on sysplanar0 to determine what repair action is needed Chapter 6 Introducing Tasks and
64. E SRO SESE HE SE SESE Ignore first ring Pickup 2nd ring or timeout Expect a connection response He 33 r or 31 r or 28 r or 26 r or 24 r or 21 r or N pager call center number Add enough commas to wait for time to enter paging number Appendix D Modem Configurations 187 ripo error expect Q r timeout 60 delay 2 send ATHO r expect O r timeout 2 done send AT amp F amp EZEOT r ignore O r or OK r n send AT amp E12 amp E14 r expect r or OK r n send AT amp SF1 amp S0S9 1 r expect O r or OK r n send ATVOSO 0 r expect O r timeout 2 done expect 8 r or 7 r or delay 2 done R paging number Confirm successful command Wait before hanging up Hang up Confirm successful command SH OH SR OR H Reset to factory defaults Reliable mode Echo off Ignore modem response Disable pacing Disable data compression Confirm successful command DSR independent of CD Force DSR on CD respond time 100ms Confirm commands successful Numeric response code Auto Answer OFF Confirm commands successful timeout 2 timeout 2 timeout 2 SH SR SR OSE OS OSE H Handle unexpected modem responses 6 r or 4 r or 3 r 188 RS 6000 Enterprise Server Model H80 Series User s Guide Sample File modem_m1 cfg COMPONENT NAME ESPSETUP ENTRY SERVICE PROCESSOR SETUP modem m1 FUNCTIONS Modem configuration file specifically for IBM 7857 01
65. IX configuration codes from the previous system boot This information can be useful in diagnosing system faults The progress indicator codes are listed from top latest to bottom oldest This information is not stored in nonvolatile storage If the system is powered down using the power on button on the operator panel this information is retained If the ac power is disconnected from the system this information will be lost For an example refer to LCD Progress Indicator Log on page 77 e Read Service Processor Error Logs Displays the service processor error logs For an example refer to Service Processor Error Logs on page 75 e Read System POST Errors Displays the results of the System Firmware POST Power On Self Test Your server may be able to start in the presence of POST errors if there are sufficient working system resources If POST errors occur during startup this error log when used with the diagnostics helps to isolate faults For an example refer to Service Processor Error Logs on page 75 e Exit from Menus Selecting this option will exit the service processor menus You can re enter the menus by pressing any key on the console 30 RS 6000 Enterprise Server Model H80 Series User s Guide Privileged User Menus The following menus are available to privileged users only The user must know the privileged access password if set to access these menus Main Menu At the top of the Main M
66. PYRIGHT International Business Machines Corp 1996 All Rights Reserved Licensed Materials Property of IBM US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp The modem has configuration switches They should be set to the factory default settings except switches 11 and 12 These must be to UP AT responses and DOWN Asynchronous operation respectively SH OSH OSH G G SHER SHEE SHE SRO SRE HE SRE H ICDelay 1 DefaultTO 10 CallDelay 120 N Call Out phone number R Return phone number PROGRAMMING NOTE No blanks between double quote marks condout send AT amp F amp EZEOT r Reset to factory defaults Reliable mode Echo off ignore O r or OK r n timeout 2 Ignore modem response send AT amp E12 amp E14 r Disable pacing Disable data compression expect O r or OK r n timeout 2 Confirm commands successful send AT amp SF1 amp S0S9 1 r DSR independent of CD Force DSR on CD respond time 100ms expect O r or OK r n timeout 2 Confirm commands successful send ATVOSO 0 r Numeric response code Auto Answer off expect O r or OK r n timeout 2 Confirm commands successful done connect send ATDT N r Tone dialing command N from Call Home setup 186 RS 6000 Enterprise Server Model H80 Series User s Guide 19 r or 13 r or 12 r retry 19 r or 13 r or 12 r disconnect c
67. Problem Determination Using the Standalone or Online Diagnostics Use this procedure to obtain a service request number SRN when you load the Standalone or Online Diagnostics If you are unable to load the Standalone or Online Diagnostics go to Problem Determination When Unable to Load Diagnostics on The service organization uses the SRN to determine which field replaceable units FRUs are needed to restore the system to correct operation Step 1 Considerations before Running This Procedure Note See the operator manual for your ASCII terminal to find the key sequences you need to respond to the diagnostic programs e The diagnostics can use a display connected to the video port or an ASCII terminal attached to a serial port e This procedure requires that you select the type of diagnostics you want to run If you need more information about the types see Online and Standalone Diagnostics Operating Considerations on page 95 e Go to Step 2 Step 2 Are the Online Diagnostics installed on this system NO Go to Step 15 on page 162 YES Go to Step 3 on page 156 Chapter 8 Hardware Problem Determination 155 Step 3 Determine if the operating system is accepting commands Is the operating system accepting commands NO The system must be turned off before you can run diagnostics Verify with the system administrator and users that the system may be turned off If so turn off the syste
68. RS 6000 Enterprise Server Model H80 Series User s Guide SA38 0565 01 Second Edition June 2000 Before using this information and the product it supports read the information in Notices on page ix Appendix A Environmental Notices on page 169 and Appendix B Notices on page 171 International Business Machines Corporation 2000 All rights reserved Note to U S Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp Contents Safety Notices i eane ewes eee de Bae oe eRe SME eg ix Electrical Safety ai a 2 oe macine a hogs St OR ahah eee See ee ix Laser Safety Information 0 200000000 eee ee xi Data Integrity and Verification 2 0040 xiii About This BOOK 3 2 omaa ace We a a hee pate eae a oS XV IS 9000 6 sete Bt eu ae ts oo Od ak te eS ot XV Online Publications s sp agi dee e a o aa a e a a E A a E G XV Related Publications 0 0 00020 a pa a e ee XV TGAGSMALKS srad raaua ie He arta Ghee a Abate e a Gide newt aad oat hot a Bode os xvi Chapter 1 Introducing the Model H80 1 Chapter 2 Using the Model H80 3 Operator Panel smee 4246 dower wee yee Behe hee ey ee eet yee 3 Scrolling Ball Indicator 2 a 3 Powering Off and Powering On the System 05 4 Powering Off the System 0 000000 eee ee 4 Powering
69. Symptom Action The system stopped and an indicator is displayed on the system console and an eight digit error code is not displayed If the indicator represents e A keyboard record error code MOKBDO00 and report the problem to the service organization e Memory record error code MOMEMO002 and report the problem to the service organization e SCSI record error code MOCONOO0 and report the problem to the service organization e Network record error code MONETOOO and report the problem to the service organization e Speaker Audio record error code MOBT0000 and report the problem to the service organization The System Management Services menu is displayed The device or media that you are attempting to boot from might be faulty 1 Check the SMS error log for any errors To check the error log e Select tools Select error log e f an error is logged check the time stamp e f the error was logged during the current boot attempt record it and report it to your service representative e If no recent error is logged in the error log continue to the next step below 2 If you are attempting to load the Online Diagnostics try loading the Standalone Diagnostics Otherwise record error code MOSCSI01 and report to the service organization The system appears to be stopped the disk activity light is on continuously and a beep was heard from the system unit Record error code MOMEMO
70. The time stamp in this error log is Coordinated Universal Time CUT which is also referred to as Greenwich Mean Time GMT AIX error logs have more information available and can time stamp with your local time 84 RS 6000 Enterprise Server Model H80 Series User s Guide Remote Initial Program Load Setup This option allows you to enable and set up the remote startup capability of your system You must first specify the network parameters as shown in the following screen Network Parameters 1 IP Parameters 2 Adapter Parameters 3 Ping Note Some applications may require that IP addresses contain leading zeroes for numbers less than 100 For example 129 132 4 20 may need to be entered as 129 132 004 020 Chapter 4 Using System Management Services 85 IP Parameters Select the IP Parameters option from the Network Parameters menu to display a screen similar to the following IP Parameters 1 Client IP Address 9 3 146 162 2 Server IP Address 9 3 146 171 3 Gateway IP Address 0 0 0 0 4 Subnet Mask 255 255 255 0 To set an address using this menu do the following 1 Type the number of the selection 1 2 3 or 4 2 Enter the address on the next screen Attention If the client system and the server are on the same subnet set the gateway IP address to 0 0 0 0 Adapter Parameters Select the Adapter Parameters option from the Network Parameters menu to view an adapter s hardw
71. You can enable or disable CPU Repeat Gard or Memory Repeat Gard using the Processor Configuration Deconfiguration Menu which is a submenu under the System Information Menu Run Time CPU Deconfiguration CPU Gard L1 instruction cache recoverable errors L1 data cache correctable errors and L2 cache correctable errors are monitored by the processor runtime diagnostics PRD code running in the Service Processor When a predefined error threshold is met an error log with warning severity and threshold exceeded status is returned to AIX At the same time PRD marks the CPU for deconfiguration at the next boot AIX will 70 RS 6000 Enterprise Server Model H80 Series User s Guide attempt to migrate all resources associated with that processor to another processor and then stop the defective processor Run Time Memory Page Deconfiguration Memory Gard Correctable errors in system memory are monitored and tracked When a predefined error threshold is met an error log with warning severity is returned to AIX A memory page will be deallocated by AIX Service Processor System Monitoring Surveillance Surveillance is a function in which the service processor monitors the system and the system monitors the service processor This monitoring is accomplished by periodic samplings called heartbeats Surveillance is available during two phases e System firmware bringup automatic e Operating system runtime optional System Firmware Su
72. Your adapter documentation directs you to use this option if it is needed To exit from the Open Firmware command prompt type reset all or power off the system and reboot 8 RS 6000 Enterprise Server Model H80 Series User s Guide Console Strategy The firmware starts a console selection sequence at system boot time if any of the following are true e A console has not yet been selected e A previous console selection sequence timed out e A change in the system configuration has affected the console keyboard installed removed mouse installed removed graphics adapter installed removed or moved to another PCI slot The console selection sequence allows you to select from the appropriate input device any one of the available console devices If no console is selected within approximately 60 seconds serial port 1 S1 is selected as the console and the selection sequence times out Attention If an ASCII terminal is attached to serial port 1 S1 and there is any interaction with this terminal e After OK displays in the operator panel AND e Before the power up sequence is initiated the firmware will still use this terminal as the console regardless of the previous console selection After a console has been selected the console selection sequence is only started at boot time if there is a change in the system configuration as described above or the contents of the system s nonvolatile memory NVRAM are lost Note Mov
73. ace Remove a PCI Hot Plug Adapter e Identify a PCI Hot Plug Slot e Unconfigure Devices e Configure Devices e Install Configure Devices Added After IPL The List PCI Hot Plug Slots function lists all PCI hot plug slots Empty slots and populated slots are listed Populated slot information includes the connected logical device The slot name consists of the physical location code and the description of the physical characteristics for the slot The Add a PCI Hot Plug Adapter function is used to prepare a slot for the addition of a new adapter The function lists all the empty slots that support hot plug When a slot is selected the visual indicator for the slot blinks at the Identify rate After the slot location is confirmed the visual indicator for the specified PCI slot is set to the Action state This means the power for the PCI slot is off and the new adapter can be plugged in The Replace Remove a PCI Hot Plug Adapter function is used to prepare a slot for adapter exchange The function lists all the PCI slots that support hot plug and are occupied The list includes the slot s physical location code and the device name of the resource installed in the slot The adapter must be in the Defined state before it can be prepared for hot plug removal When a slot is selected the visual indicator for the slot is set to the Identify state After the slot location is confirmed the visual indicator for the specified PCI slot is set to the Action st
74. agnostic Selection menu Go to Step 4 Step 4 Additional System Verification The checkout programs end with either the Testing Complete menu and a message stating No trouble was found or the A Problem Was Detected On Time Stamp menu with a service request number SRN 1 Press Enter to return to the Diagnostic Mode Selection menu 2 If you want to check other resources select the resource When you have checked all of the resources you need to check go to Step 5 Chapter 7 Using the System Verification Procedure 153 Step 5 Stopping the Diagnostics If you are running the Online diagnostics use the following procedure to shut down the system 1 Press the F3 key repeatedly until you get to the Diagnostic Operating Instructions then follow the displayed instructions 2 Press the F3 key once then follow the displayed instructions to shut down the system If you changed any attributes on your ASCII terminal to run the diagnostics change the settings back to normal This completes the system verification If you received an SRN report it to the service organization To do a normal boot turn off the system unit and wait 30 seconds Then set the power switch of the system unit to On 154 RS 6000 Enterprise Server Model H80 Series User s Guide Chapter 8 Hardware Problem Determination This chapter provides information on using Standalone or Online diagnostics to help you solve hardware problems
75. ait for a heartbeat from the operating system before timeout e Surveillance delay The length of time to wait from the time the operating system is started to when the first heartbeat is expected Surveillance does not take effect until the next time the operating system is started after the parameters have been set If desired you can initiate surveillance mode immediately from Service Aids In addition to the three options above a fourth option allows you to select immediate surveillance and rebooting of the system is not necessarily required If operating system surveillance is enabled and system firmware has passed control to the operating system and the service processor does not detect any heartbeats from the operating system the service processor assumes the system is hung and takes action according to the reboot restart policy settings See If surveillance is selected from the service processor menus which are only available at bootup then surveillance is enabled by default as soon as the system boots From Service Aids the selection is optional 72 RS 6000 Enterprise Server Model H80 Series User s Guide Call Out Call Home The service processor can call out Call Home when it detects one of the following conditions e System firmware surveillance failure e Operating system surveillance failure if supported by operating system e Restarts e Critical hardware failure e Abnormal operating system termination
76. ake this observation at the remote terminal by commanding your server to shut down and Appendix D Modem Configurations 183 power off Use the AIX command shutdown F Watch for the message NO CARRIER on your remote terminal If Yes this is the correct response The modem is set up correctly If No try another amp Dn setting for your server s modem See your model manual for this information The amp Dn command appears in three places each in three of the sample modem configuration files Only the following sample modem configuration files contain the amp Dn command in three places each e modem_f cfg e modem_f0 cfg e modem_f1 cfg If you are using modem_z cfg or modem_z0 cfg you cannot control DTR response If your remote terminal does not disconnect after logging off you must command the remote terminal emulator to hang up This then breaks the connection Recovery Strategy The recovery strategy consists of making two calls to establish a remote session This solution is the easiest to implement and allows more freedom for configuring your server s serial ports To set up a remote terminal session dial into the Service Processor and start the system After the operating system is loaded and initialized the connection will be dropped At this point call the server back and the operating system will answer and offer you the login prompt Prevention Strategy The disconnect is caused by the operating system when it in
77. and 3 When the DIAGNOSTIC OPERATING INSTRUCTIONS display follow the instructions to check out the desired resources 4 When testing is complete use the F3 key to return to the DIAGNOSTIC OPERATING INSTRUCTIONS Press the F3 key again to return to the AIX operating system prompt Be sure to vary on any resource you had varied to off 5 Press the Ctrl D key sequence to log off from root or superuser su Maintenance Mode Maintenance mode runs the Online Diagnostics using the customer s version of the AIX operating system This mode requires that all activity on the AIX operating system be stopped so the Online Diagnostics have most of the resources available to check All of the system resources except the SCSI adapters memory processor and the disk drive used for paging can be checked Error log analysis is done in maintenance mode when you select the Problem Determination option on the DIAGNOSTIC MODE SELECTION menu Use the shutdown m command to stop all activity on the AIX operating system and put the AIX operating system into maintenance mode The diag command is then used to invoke the diagnostic controller so you can run the diagnostics After the diagnostic controller is loaded follow the normal diagnostic instructions Running the Online Diagnostics in Maintenance Mode To run the Online Diagnostics in maintenance mode you must be logged on to the customer s version of the AIX operating system as root or superuser Su
78. and which do not respond to the extended amp commands Refer to your modem manual Trademark of Hayes Microcomputer Products Inc C COPYRIGHT International Business Machines Corp 1996 All Rights Reserved Licensed Materials Property of IBM US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp If the modem has configuration switches they should be set to the factory default settings CDelay 1 efaultTO 10 allDelay 120 AT Attention Code Inserts delay in dialing commands Z0 Reset Restore Profile 0 QO Turn on responses EO Turn echo off Q1 Turn off responses VO Use numeric responses S0 0 Automatic answer inhibit Escape to command mode S0 2 Answer on second ring HO Hang up X0 0 Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the commands AY N Call Out phone number P Paging phone number S Modem speed available to users X Following are common responses from a wide range of modems 16 15 12 10 5 and 1 are connection responses Add others as required 7 busy 6 no dial tone 4 error 3 no carrier 2 ring 0 0K PROGRAMMING NOTE No blanks between double quote marks ondout send ATZOQOT r Reset modem Select profile 0 ignore O r or OK r n timeout 2 Ignore modem response send ATEOT r Initialize modem Echo OFF expect O r
79. are 8 ergonomic information 21 error logs 75 F fibre channel RAID service aid 130 flash SK NET FDDI firmware 131 G general user menu 29 H hardware problem determination 155 l I O drawer operator panel display 10 indicators POST 6 introducing the system 1 K keyboards using 11 keys 7 8 numeric 1 key 7 numeric 5 7 Index 205 keys continued numeric 6 7 numeric 8 key 8 L language selection menu 52 language select 93 laser compliance statement xi laser safety information xi LCD progress indicator log 77 local area network service aid 139 log repair action service aid 139 memory configuration deconfiguration menu 47 Model H80 using 3 modem configuration file selection 178 configurations 177 transfer 183 modem_f cfg sample file 196 modem_f0 cfg sample file 199 modem_f1 cfg sample file 202 modem_z cfg sample file 192 modem_z0 cfg sample file 194 mouse using 13 N network service aid 139 O online and standalone diagnostics operating considerations 95 online diagnostics concurrent mode 104 maintenance mode 105 online diagnostics continued service mode 103 online diagnostics modes of operation 103 online publications xv open firmware entering 8 operating considerations online and standalone diagnostics 95 operator panel display reading I O drawer 10 overview 1 P POST indicators 6 POST keys 7 8 numeric 1 7 numeric 5 key 7 numeric 6 key 7 numeric 8 key 8 po
80. are address as well as configure network adapters that require setup A screen similar to the following displays when you make this selection 86 RS 6000 Enterprise Server Model H80 Series User s Guide Adapter Parameters Device Slot Hardware Address 1 Gigabit Ethernet 4 UO 1 P1 14 E1 0004ac7c0135 2 token ring 5 UO 1 P1 15 T1 0020357a9105 3 ethernet Integrated U0 1 P1 E1 0060949d7ac5 4 ethernet 2 UO 2 P1 12 E1 0004ac5e692b 5 token ring 3 UO 2 P1 13 T1 0004ac634e38 jX Exit PRESS ENTER AFTER MAKING A SELECTION gt L J Select an adapter on this screen to display configuration menus for that adapter If ethernet is selected you can set parameters that control how the ethernet adapter communicates with the network For example the following screen shows the menu for the ethernet adapter configuration 1 Data Rate Auto 2 Full Duplex No Chapter 4 Using System Management Services 87 Ping Select Ping from the Network Parameters menu to test a connection to a remote system unit After selecting the Ping option you must first choose an adapter to communicate with the remote system Adapter Parameters Device Slot Hardware Address 1 Gigabit Ethernet 4 UO 1 P1 14 E1 0004ac7c0135 2 token ring 5 UO 1 P1 15 T1 0020357a9105 3 ethernet Integrated U0 1 P1 E1 0060949d7ac5 4 ethernet 2 UO 2 P1 12 E1 0004ac5e692b 5 token ring 3 UO 2 P1 13 T1 0004ac634e38 X Exit PRESS ENTER
81. ase is entered when the server is connected to a power source The server may or may not be fully powered on This phase is exited when the Power On Self Tests POSTs and configurations tasks are completed The Pre Standby phase components are e Service Processor Initialization Service Processor performs any necessary hardware and software initializations e Service Processor POST Service Processor conducts Power On Self Tests on its various work and code areas e Service Processor Unattended Start Mode Checks To assist fault recovery If unattended start mode is set the Service Processor automatically reboots the server Service Processor does not wait for user input or power on command but moves through the phase and into the Bring Up Phase Access SMS menus or Service Processor menus to reset the unattended start mode 78 RS 6000 Enterprise Server Model H80 Series User s Guide Standby Phase The standby phase can be reached in either of two ways e With the server off and power connected the normal path recognized by OK in the LCD display OR e With the server on after an operating system fault recognized by an 8 digit code in the LCD display In the Standby phase the SP takes care of some automatic duties and is available for menus operation The SP remains in the standby phase until a power on request is detected The Standby phase components are as follows e Modem Configuration Service Processor configures
82. aser products A CAUTION A class 3 laser is contained in the device Do not attempt to operate the drive while it is disassembled Do not attempt to open the covers of the drive as it is not serviceable and is to be replaced as a unit Class 1 laser products are not considered to be hazardous The optical drive contains internally a Class 3B amp Type laser that is nominally 30 milliwatts at 830 nanometers The design incorporates a combination of enclosures electronics and redundant interlocks such that there is no exposure to laser radiation above a Class 1 level during normal operation user maintenance or servicing conditions Preface Xi xii RS 6000 Enterprise Server Model H80 Series User s Guide Data Integrity and Verification Notice IBM computer systems contain mechanisms designed to reduce the possibility of undetected data corruption or loss This risk however cannot be eliminated Users who experience unplanned outages system failures power fluctuations or outages or component failures must verify the accuracy of operations performed and data saved or transmitted by the system at or near the time of the outage or failure In addition users must establish procedures to ensure that there is independent data verification before relying on such data in sensitive or critical operations Users should periodically check the IBM support websites for updated information and fixes applicable to the system and relat
83. asswords The results of not recognizing a correct password within this error threshold are different depending on whether the attempts are being made locally at the server or remotely through a modem The error threshold is three attempts If the error threshold is reached by someone entering passwords at the server the Service Processor commands the server to resume the initial program load IPL This action is taken based on the assumption that the server is in an adequately secure location with only authorized users having access Such users must still successfully enter a login password to access AIX If the error threshold is reached by someone entering passwords remotely Service Processor commands the server to power down to prevent potential security attacks on the server by unauthorized remote users The following table lists what you can access with the Privileged Access Password and the General Access Password Privileged General Resulting Menu Access Access Password Password None None Service processor MAIN MENU displays Set None Users with the password see the service processor MAIN MENU Users without password cannot log in Set Set Users see menus associated with the entered password 34 RS 6000 Enterprise Server Model H80 Series User s Guide e Change Privileged Access Password Set or change the Privileged Access Password It provides the user with the capability to access all service process
84. ata Assure command mode Allow mode switching delay Set modem switch hook down i e hang up Ignore modem response Initialize modem Echo OFF Disable responses Reset modem Select profile 0 Ignore modem response Initialize modem Echo OFF Enable responses Numeric Limit response codes Confirm commands successful Set AutoAnswer ON Confirm command successful Detect carrier and DTR Ignore RTS Confirm command successful SH k SR E E e OS OSR OSE Ignore first ring Pick up second ring or timeout Expect a connection response 10 r or 5 r or Wr N pager call center number Add enough commas to wait for time to enter paging number R paging number Confirm successful command Wait before hanging up Hang up Confirm successful command Reset modem Select profile 0 Ignore modem response Initialize modem Echo OFF Enable responses Numeric Limit response codes Confirm commands successful Set AutoAnswer OFF Confirm command successful Detect carrier and DTR Ignore RTS Confirm command successful SOR SR e e e e E OSS E 200 RS 6000 Enterprise Server Model H80 Series User s Guide done RI Power On enabled error Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done Appendix D Modem Configurations 201 Sample File modem_f1 cfg properly with setup FO recommended All Rights Reserved Lice
85. ate This means the power for the PCI slot is off and the adapter can be removed or replaced Chapter 6 Introducing Tasks and Service Aids 135 The Identify a PCI Hot Plug Slot function is used to help identify the location of a PCI hot plug adapter The function lists all the PCI slots that are occupied or empty and support hot plug When a slot is selected for identification the visual indicator for the slot is set to the Identify state The Unconfigure Devices function attempts to put the selected device in the PCI hot plug slot into the Defined state This action must be done before any attempted hot plug function If the unconfigure function fails it is possible that the device is still in use by another application In this case the customer or system administrator must be notified to deactivate the device The Configure Devices function allows of a newly added adapter to be configured into the system for use This function should also be done when a new adapter is added to the system The Install Configure Devices Added After IPL function attempts to install the necessary software packages for any newly added devices The software installation media or packages are required for this function Standalone Diagnostics has restrictions on using the PCI Hot Plug Manager For example e Adapters that are replaced must be exactly the same FRU part number as the adapter being replaced e New adapters cannot be added unless a device o
86. ated emission value is equal to or lower than 70dB A Der Ger uschpegel der Einheit ist kleiner oder gleich 70 db A Appendix A Environmental Notices 169 170 RS 6000 Enterprise Server Model H80 Series User s Guide Appendix B Notices This information was developed for products and services offered in the U S A The manufacturer may not offer the products services or features discussed in this document in other countries Consult the manufacturer s representative for information on the products and services currently available in your area Any reference to the manufacturer s product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any intellectual property right of the manufacturer may be used instead However it is the user s responsibility to evaluate and verify the operation of any product program or service The manufacturer may have patents or pending patent applications covering subject matter described in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to the manufacturer The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law THIS MANUAL IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED IN
87. atic restart setting is defined then it can be set to respond to a major fault by restarting or by not restarting See your operating system documentation for details on setting up operating system automatic restarts The default value is YES Chapter 3 Using the Service Processor 41 Enable supplemenial restart policy The default setting is NO If set to YES the service processor restarts the system when the system loses control as detected by service processor surveillance and either The Use OS Defined restart policy is set to NO OR The Use OS Defined restart policy is set to YES and the operating system has NO automatic restart policy Refer to Service Processor Reboot Restart Recovery on page 64 Call Out before restart Enabled Disabled If a restart is necessary due to a system fault you can enable the service processor to call out and report the event This option can be valuable if the number of these events becomes excessive signalling a bigger problem e Power On System Allows immediate power on of the system For other power on methods see Powering On the System on page 4 e Power Off System Allows the user to power off the system e Enable Disable Fast System Boot 42 Allows the user to select the IPL type mode and speed of your boot capabilities Aitention Selecting the fast IPL results in several diagnostic tests being skipped and a shorter memory test being run RS 6000 Ent
88. ating additional system memory is needed After the file is copied a screen requests confirmation before continuing with the update flash Continuing the update flash reboots the system using the reboot u command You may receive a Caution some process es wouldn t die message during the reboot process You can ignore this message The current flash image is not saved You can use the update_flash command in place of this service aid The command is located in the usr Ipp diagnostics bin directory The command syntax is as follows update flash q f file_name update flash q D device_name f file_name update flash q D device_name 1 Flag Description q Forces the update_flash command to update the flash EPROM and reboot the system without asking for confirmation D Specifies that the flash update image file is on diskette The device_name variable specifies the diskette drive The default device_name is dev fd0 f Flash update image file source The file_name variable specifies the fully qualified path of the flash update image file l Lists the files on a diskette for the user to choose a flash update image file Attention The update_flash command reboots the entire system Do not use this command if more than one user is logged on to the system 148 RS 6000 Enterprise Server Model H80 Series User s Guide 7135 RAIDiant Array Service Aid The 7135 RAIDiant Array service aids contain the following functions
89. can be powered off and on using the System Power Control menu which is a Service Processor menu that is available to the privileged user See System Power Control Menu on page 39 Chapter 2 Using the Model H80 5 POST Indicators POST Power On Self Test indicators indicate tests that are being performed as the system is preparing to load the operating system The POST indicators are words that display on the system console Each time that the system starts a different step in the POST a POST indicator word appears on the console Each word is an indicator of the tests that are being performed The POST screen displays the following words Memory Memory test Keyboard Initialize the keyboard and mouse The time period for pressing a key to access the System Management Services or to boot from a default boot list is now open See f POST Keys on page 7 for more information Network Self test on network adapters SCSI Adapters are being initialized Speaker Sounds an audible tone at the end of POST 6 RS 6000 Enterprise Server Model H80 Series User s Guide POST Keys The POST keys if pressed after the keyboard POST indicator displays and before the last POST indicator displays cause the system to start services or boot modes used for configuring the system and diagnosing problems The keys are described below Note The program function keys F1 F12 on a keyboard attached to the I O drawer are no longer used and wil
90. ce Processor The Service Processor is controlled by firmware and does not require the AIX operating system to be operational to perform its tasks If any system failures are detected the Service Processor can take predetermined corrective actions The methods of corrective actions are e Surveillance e Call Home e AIX Operating System Monitoring Surveillance is a function in which the Service Processor monitors the system through heartbeat communication with the system firmware The heartbeat is a periodic signal that the firmware can monitor During system startup the firmware surveillance monitor is automatically enabled to check for heartbeats from the firmware If a heartbeat is not detected within a default period the Service Processor attempts to reboot the system until the system either restarts successfully Chapter 2 Using the Model H80 21 or a predetermined retry threshold is reached In the event the Service Processor is unsuccessful in bringing the system online or in the event that the user asked to be alerted to any Service Processor assisted restarts the system can call home to report the error The Call Home function can be initialized to call either a service center telephone number a customer administration center or a digital pager telephone number The Service Processor can be configured to stop at the first successful call to any of the numbers listed or can be configured to call every number provided If connec
91. ces A danger notice indicates the presence of a hazard that has the potential of causing death or serious personal injury Danger notices appear on the following pages A caution notice indicates the presence of a hazard that has the potential of causing moderate or minor personal injury Caution notices appear on the following pages For a translation of the safety notices contained in this book see the System Unit Safety Information order number SA23 2652 Electrical Safety Observe the following safety instructions any time you are connecting or disconnecting devices attached to the workstation DANGER An electrical outlet that is not correctly wired could place hazardous voltage on metal parts of the system or the devices that attach to the system It is the responsibility of the customer to ensure that the outlet is correctly wired and grounded to prevent an electrical shock Before installing or removing signal cables ensure that the power cables for the system unit and all attached devices are unplugged When adding or removing any additional devices to or from the system ensure that the power cables for those devices are unplugged before the signal cables are connected If possible disconnect all power cables from the existing system before you add a device Use one hand when possible to connect or disconnect signal cables to prevent a possible shock from touching two surfaces with different electrical potentia
92. configuring your modem Chapter 2 Using the Model H80 23 24 RS 6000 Enterprise Server Model H80 Series User s Guide Chapter 3 Using the Service Processor The service processor menus make it possible for you to configure service processor options as well as enable and disable functions Service processor menus are available using an ASCII terminal when OK is displayed on the primary I O drawer operator panel or when the service processor has detected a server problem such as a surveillance failure For a summary of the service processor functions and the methods used to invoke them see the following table Chapter 3 Using the Service Processor 25 Service Processor Functions Service Service SMS Processor Processor ASCII or Menus Service graphics ASCII Aids terminals terminals ASCII or graphics terminals Read VPD image from last system boot ye Read System POST Errors y Read Service Processor Error Logs ve View Progress Indicators from last boot y Power off System y Read NVRAM Y Start Talk Mode Y Enable Disable Console Mirroring y Setup Reboot Restart Policy G Y Enable Disable Modem y Y Setup Modem Configuration y y Setup Dial out Phone Numbers YS Y Setup Surveillance y2 y Select Modem Line Speed yY Yo Update System EPROMs Y Save Restore Hardware Maintenance Policies Y Change General Access Password yY Change Privileged Access
93. dem an IBM 7857 017 If Yes use modem configuration file modem_m1 cfg and go to step 7 on Note The IBM 7857 017 modem has two telephone line connections on the back of the unit One is marked LL for Leased Line and the other is marked PTSN for Public Telephone Switched Network The service processor expects to use the modem on the public network so the telephone line should attach to the PTSN connector If No continue with step 3 3 Does your modem respond to the extended command set prefixed with amp If Yes go to step 5 on page 179 If No continue with step 4 4 Does your modem respond to e ATZ reset command or e ATZn reset commands where n can be 0 1 and so on If ATZ configuration file modem_z cfg is recommended If ATZn configuration file modem_z0 cfg is recommended Go to step 7 on page 179 178 RS 6000 Enterprise Server Model H80 Series User s Guide 5 Does your modem command set include a test for V 42 error correction at the remote modem often called Auto Reliable Mode If Yes disable this test You can use sample configuration files usr share modem_m0 cfg or usr share modem_m1 cfg as models to help you create a file for your particular modem See Customizing the Modem Configuration Files on page 180 for more information Go to step 7 If No go to step 6 6 Does your modem respond to e AT amp F reset command or e AT amp Fn reset commands where n can be 0 1 and so on
94. ding the Advanced Diagnostics the default is off Include Error Log Analysis This option allows the user to turn on or off including the Error Log Analysis ELA the default is off Number of Days Used to Search Error Log This option allows the user to select the number of days for which to search the AIX error log for errors when running the Error Log Analysis The default is seven days but it can be changed from one to sixty days Display Progress Indicators This option allows the user to turn on or off the progress indicators when running the Diagnostic Applications The progress indicators display the test that is running in a popup box at the bottom of the screen the default is on Diagnostic Event Logging This option allows the user to turn on or off logging information to the Diagnostic Event Log the default is on Diagnostic Event Log File Size Chapter 6 Introducing Tasks and Service Aids 123 This option allows the user to select the maximum size of the Diagnostic Event Log The default size for the Diagnostic Event Log is 100KB The size can be increased in 100KB increments to a maximum of 1MB Display Previous Diagnostic Results Note This service aid is not available when you load the diagnostics from a source other than a hard disk drive or a network This service aid allows a service representative to display results from a previous diagnostic session When the Display Previous Diagnostic Results o
95. disc in place Push gently on the load unload button The drive automatically pulls the tray into the drive and prepares the disc for reading Unloading the CD ROM Drive Push and hold the unload button until the drawer comes out and then remove the disc Cleaning the CD ROM Drive This CD ROM drive has an internal head cleaning mechanism and therefore does not require an external cleaning device The internal cleaning mechanism cleans the head every time the tray is operated Always handle discs carefully by the edges to avoid leaving fingerprints or scratching the disc This helps the disc to maintain good readability Discs can be wiped with a soft lint free cloth or lens tissue Always wipe in a straight line from the inner hub to the outer rim Chapter 2 Using the Model H80 19 Emergency Eject Note Execute the following procedure only in an emergency such as when the tray will not eject even though you have pressed the unload button 1 Insert a small diameter rod such as a straightened paper clip into the emergency eject hole Refer to the illustration below for the location of the emergency eject hole 2 Push in the tool until you feel resistance 3 Maintain a small amount of pressure on the rod while pulling on the tray with your fingernail 4 Pull the tray open and remove the disc 1 2 3 4 5 6 1 Headphone Jack 4 Tray Opening 2 Volume Control 5 Emergency Eject Button 3 Status Light 6 Load Unload Bu
96. disk is device dependent for example some drives may write all Os while some may write hexadecimal number 5F Bad block are not reassigned e Hardfile Format and Certify Performs the same function as Hardfile Format After the format is completed Certify is run This certify reassigns all bad blocks encountered e Hardfile Erase Disk This option can be used to overwrite remove all data currently stored in user accessible blocks of the disk The Erase Disk option writes one or more patterns to the disk An additional option allows data in a selectable block to be read and displayed on the system console To use the Erase Disk option specify the number 0 3 of patterns to be written Select the patterns to be written The patterns are written serially that is the first pattern is written to all blocks Then the next pattern is written to all blocks overlaying the previous pattern A random pattern is written by selecting the Write random pattern option Note The Erase Disk service aid has not been certified as meeting the Department of Defense or any other organizations security guidelines Use the following steps to overwrite the data on the drive 1 Use the Erase Disk selection to overwrite the data on the drive 2 Do a format without certify 3 Run a second pass of the Erase Disk selection Chapter 6 Introducing Tasks and Service Aids 131 For a newly installed drive you can ensure that all blocks on the drive are
97. displayed instructions until either the Diagnostic Mode Selection menu or an SRN is displayed If the Diagnostic Mode Selection menu is displayed select Problem Determination and go to Step 12 on page 161 If you get an SRN record it and go to Step 14 The New Resource menu is displayed Follow the displayed instructions Note Devices attached to serial ports S1 or S2 do not appear on the New Resource menu If the Diagnostic Mode Selection menu is displayed select Problem Determination and go to Step 12 on page 161 If you get an SRN record it and go to Step 14 If you do not get an SRN go to Step 17 on The system does not respond to selecting diagnostics Go to Step 10 on page 159 160 RS 6000 Enterprise Server Model H80 Series User s Guide Step 12 Did the Diagnostic Selection Menu display NO If Problem Determination was selected from the Diagnostic Mode Selection menu and if a recent error has been logged in the error log the diagnostics automatically begin testing the resource Follow the displayed instructions e f the No Trouble Found screen is displayed press Enter e lf another resource is tested repeat this step e f the Diagnostic Selection menu is displayed go to Step 13 If an SRN is displayed record it and go to YES Go to Step 13 The All Resources option checks most of the configured adapters and devices Selec
98. does not stay on Check the power cable to the outlet Check the circuit breakers and check for power at the outlet Ensure that the room temperature is within 60 90 F If you do not find a problem record error code MOPS0000 and report the problem to the service organization The diagnostics are loaded and there was NO beep heard from the system unit during the IPL sequence Record error code MOSPKO01 The system stops with the Diagnostic Operating Instructions displayed The system stops with a prompt to enter a password Go to Step 6 on page 168 Enter the password You are not allowed to continue until a correct password has been entered When you have entered a valid password wait for one of the other conditions to occur The system stops with a three four or eight digit error code s displayed on the console Record the error code s and report the problem to the service organization The system login prompt is displayed You may not have pressed the correct key or you may not have pressed the key soon enough when you were to indicate a Service Mode boot of diagnostic programs If this was the case start over at the beginning of this step If you are sure that you pressed the correct key in a timely manner go to Step 7 The system does not respond when the password is entered Go to Step 7 166 RS 6000 Enterprise Server Model H80 Series User s Guide
99. e After the device is removed or replaced the visual indicator if available for the selected slot is set to the Normal state and power is restored Note Be sure that no other host is using the device before you remove it The Configure Added Replaced Devices function runs the configuration manager on the parent adapters that had child devices added or removed This function ensures that the devices in the configuration database are correctly configured Standalone Diagnostics has restrictions on using the SCSI Hot Plug Manager For example e Replacement devices must be exactly the same type of device as the device being replaced e New devices may not be added unless a device of the same FRU part number already exists in the system because the configuration information for the new device is not known after the Standalone Diagnostics are booted You can run this task directly from the command line See the following command syntax diag d device T identifyRemove OR diag c d device T identifyRemove a identify remove Flag Description C Run the task without displaying menus Only command line prompts are used This flag is only applicable when running an option such as identify or remove d Indicates the SCSI device T Specifies the task to run a Specifies the option under the task 138 RS 6000 Enterprise Server Model H80 Series User s Guide RAID Hot Plug Devices This selection starts the PC SCSI 2 F W
100. e terminal The screen display which results from this reset depends on the mode in which the system is being run e Online Normal or Maintenance Mode The command prompt appears e Standalone Mode or Online Service Mode The terminal type is reset to dumb the Diagnostic Operating Instruction panel displays and you are required to go through the DEFINE TERMINAL process again Running Online Diagnostics Consider the following when you run the Online Diagnostics from a server or a disk e The diagnostics cannot be loaded and run from a disk until the AIX operating system has been installed and configured After the AIX operating system has been installed all three modes of diagnostics are available e The diagnostics cannot be loaded on a system client from a server if that system is not set up to boot from a server over a network When the system is set up to boot from a server the diagnostics are run in the same manner as they are from disk e If the diagnostics are loaded from disk or a server you must shut down the AIX operating system before turning off the system unit to prevent possible damage to disk data This is done in one of two ways 96 RS 6000 Enterprise Server Model H80 Series User s Guide lf the diagnostics were loaded in standalone mode press the F3 key until DIAGNOSTIC OPERATING INSTRUCTIONS displays Then press the F3 key once again to shut down the AIX operating system lf the diagnostics were load
101. e 3 5 Inch Diskette Drive The Model H80 has a 1 44MB diskette drive installed vertically in the front The 1 44MB diskette drive can format read and write diskettes compatible with the following diskettes e 1 0MB diskettes with 720KB formatted data capacity e 2 0MB diskettes with 1 44MB formatted data capacity HD Format the diskette according to its specified capacity Write Protecting 3 5 Inch Diskettes Write protecting diskettes is necessary so that important information is not accidentally lost When diskettes are write protected you can read information from the diskettes but you cannot write information onto them There is a write protect tab on the 3 5 inch diskette To locate the write protect tab turn the diskette over with the label facing down e To prevent writing onto a diskette slide the write protect tab to open the protect slot as shown in the following illustration 16 RS 6000 Enterprise Server Model H80 Series User s Guide e To allow writing onto a diskette slide the write protect tab to cover the protect slot as shown in the following illustration ft a To load a diskette into the drive insert the diskette in the diskette drive with the labeled metal shutter first Push the diskette into the drive until you hear a click The click indicates that the diskette is securely in position in the drive Loading and Unloading the 3 5 Inch Diskette To unload the diskette push the
102. e Diagnostics only e Process and test one resource at a time e Do not process multiple supplementals at the same time 140 RS 6000 Enterprise Server Model H80 Series User s Guide Run Diagnostics The Run Diagnostics task invokes the Resource Selection List menu When the commit key is pressed diagnostics are run on all selected resources The procedures for running the diagnostics depends on the state of the diagnostics run time options See Display or Change Diagnostic Run Time Options on Run Error Log Analysis The Run Error Log Analysis task invokes the Resource Selection List menu When the commit key is pressed Error Log Analysis is run on all selected resources Run Exercisers Note The Run Exercisers task is only supported in Online Maintenance Mode on CHRP systems This task provides a tool to troubleshoot intermittent system problems on AIX Version 4 3 2 or later This task provides an exerciser supervisor that controls the selected exercisers When you select Run Exercisers from the Task Selection menu the EXERCISER SELECTION menu displays Select the exerciser you want to run Each exerciser has other menus to set options for that exerciser Exerciser Commands CMD Use the following commands as needed in the exerciser menus and reports Not all commands are available in each menu or report CMD Description Acknowledge an error Back one page Toggle between cycle count and last error View
103. e oo 103 Running the Online Diagnostics in Service Mode 103 Concurrent Mode 0 00000 0 104 Running the Online Diagnostics in Concurrent Mode 105 Maintenance Mode 000000 105 Running the Online Diagnostics in Maintenance Mode 105 Standalone Diagnostic Operation 0 0 00 000022 eee 106 Running the Standalone Diagnostics 106 Preface V Chapter 6 Introducing Tasks and Service Aids MASKS 3 2 na n a edd Ata eta She Naa hed Se tee ee eat ay Add Resource to Resource List 0 0000 ee eee ees AIX Shell Prompte spri a4 BOA ee Ba eee Ee Ae ee SY Analyze Adapter Internal Log 2 0 0000 eee es Backup and Restore Media 2 0 000005 eee Certify Media soos iai i i e n e aan a a a e e a Aie a Change Hardware Vital Product Data aaa aaa o Configure Dials and LPF Keys 0 20000005052 e Configure Reboot Policy oaoa aaa 00000002 eee Configure Remote Maintenance Policy 2 0 Configure Ring Indicate Power On Policy 0000 Configure Surveillance Policy 0 2000000500005 Create Customized Configuration Diskette 4 Delete Resource from Resource List 0 00000 0004 Disk Maintenance a Disk to Disk Gopy o ordd a eee pee PER Le Le Ee SE PAY PR ee Display Alter Sector aoaaa Displa
104. ed in maintenance or concurrent mode type the shutdown F command e Under some conditions the system might stop with instructions displayed on attached displays and terminals Follow the instructions to select a console display Running Standalone Diagnostics Consider the following when you run Standalone Diagnostics e The diagnostic CD must remain in the CD ROM drive for the entire time that diagnostics are running e The diagnostic CD cannot be ejected from the CD ROM drive after the diagnostics have loaded The CD can only be ejected after the system has been turned off and then turned on standalone mode or after the diagnostics program has terminated online concurrent mode e The CD ROM drive from which diagnostics were loaded cannot be tested e The SCSI adapter or circuitry controlling the CD ROM drive from which diagnostics were loaded cannot be tested Running the Diagnostics from a TTY Terminal Consider the following when you run diagnostics using a TTY type terminal as the console display e See the operator manual for your type of TTY terminal to find the key sequences you need to respond to the diagnostics For the 3151 refer to the 3151 ASCII Display Station Guide to Operations form number GA18 2633 For the 3164 refer to the 3164 ASCII Color Display Station Description form number GA18 2617 e When the diagnostics present information through the Serial 1 port to the ASCII display certain attributes a
105. ed restart policy is set to No OR The Use OS Defined restart policy is set to Yes and the operating system has no automatic restart policy Refer to Service Processor Reboot Restart Recovery on page 64 Chapter 3 Using the Service Processor 65 The following table describes the relationship among the operating system and service processor restart controls OS Automatic Service processor Service Processor System response reboot restart to use OS Defined Enable after crash setting restart policy supplemental restart policy None No No None No Yes Restarts None Yes No None Yes Yes Restarts False No No False No Yes Restarts False Yes No False Yes Yes True No No True No Yes Restarts True Yes No Restarts True Yes Yes Restarts 1 Service processor default 2 AIX default 66 RS 6000 Enterprise Server Model H80 Series User s Guide System Firmware Updates This section describes the methods of reprogramming the system firmware All types of firmware that can be reprogrammed are updated at the same time They are as follows e System Power Control Network programming e Service Processor programming e IPL programming e Run time Abstraction Services Three user initiated processes can be used to update the firmware in the system e Service Processor menu e Service Aids available in AIX e AIX command line A fourth method called recovery mode is initiated automatically by t
106. ed software Data Integrity and Verification Xiii xiv RS 6000 Enterprise Server Model H80 Series User s Guide About This Book This book provides information on how to install and remove options use the system use diagnostics use service aids and verify system operation This book also provides information to help you solve some of the simpler problems that might occur ISO 9000 ISO 9000 registered quality systems were used in the development and manufacturing of this product Online Publications RS 6000 publications are available online To access the online books visit our Web site at http www rs6000 ibm com resource hardware_docs Related Publications The following publications are available e The System Unit Safety Information order number SA23 2652 contains translations of safety information used throughout this book e The RS 6000 Enterprise Server Model H80 Series Installation Guide order number SA38 0575 contains information on how to set up and cable the system install and remove options and verify system operation e The RS 6000 Enterprise Server Model H80 Series Service Guide order number SA38 0566 contains reference information maintenance analysis procedures MAPs error codes removal and replacement procedures and a parts catalog e The 7014 Model T00 Rack Installation and Service Guide order number SA38 0577 contains information regarding the 7014 Model T00 Rack in wh
107. elect the same or compatible terminal emulators so that the key assignments and responses match ensuring successful communications and control For best formatting choose line wrap in your terminal emulator setup Recovery Procedures Situations such as line noises and power surges can sometimes cause your modem to enter an undefined state When it is being used for dial in dial out or ring indicate power on your modem is initialized each time one of these actions is expected If one of these environmental conditions occur after your modem has been initialized it might be necessary to recover your modem to a known state If your modem communicates correctly with remote users it is probably in control It may be wise to occasionally change some of the functional settings and then change them back just for the sense of security that the modem is communicating and to ensure it has been initialized recently 182 RS 6000 Enterprise Server Model H80 Series User s Guide If your system is particularly difficult to access physically another strategy is to protect it with an Uninterruptible Power Source UPS and a phone line surge protector In case recovery becomes necessary shut down your system using established procedures Disconnect the power cable and press the power button to drain capacitance while power is disconnected Disconnect and reconnect modem power and then reconnect system power to completely reinitialize your system T
108. ensuring that each one works This service aid works with any valid SCSI bus configuration The SCSI Bus Service Aid transmits a SCSI Inquiry command to a selectable SCSI Address The service aid then waits for a response If no response is received within a defined amount of time the service aid displays a timeout message If an error occurs or a response is received the service aid then displays one of the following messages e The service aid transmitted a SCSI Inquiry Command and received a valid response back without any errors being detected e The service aid transmitted a SCSI Inquiry Command and did not receive any response or error status back e The service aid transmitted a SCSI Inquiry Command and the adapter indicated a SCSI bus error Chapter 6 Introducing Tasks and Service Aids 143 e The service aid transmitted a SCSI Inquiry Command and an adapter error occurred e The service aid transmitted a SCSI Inquiry Command and a check condition occur When the SCSI Bus Service Aid is started a description of the service aid displays Pressing the Enter key displays the Adapter Selection menu Use this menu to enter the address to transmit the SCSI Inquiry Command When the adapter is selected the SCSI Bus Address Selection menu displays Use this menu to enter the address to transmit the SCSI Inquiry Command After the address is selected the SCSI Bus Test Run menu displays Use this menus to transmit the SCSI Inquir
109. enu is a listing containing e Your system s current firmware version e The firmware copyright notice e The system name given to your server during setup You need the firmware version for reference when you either update or repair the functions of your service processor The system name an optional field is the name that your server reports in problem messages This name helps your support team for example your system administrator network administrator or service representative to more quickly identify the location configuration and history of your server The system name is set from the Main Menu using option 6 Chapter 3 Using the Service Processor 31 Note The information under the Service Processor Firmware heading in the following Main Menu illustration is example information only Service Processor Firmware VERSION MMQ00313 Copyright 1999 IBM Corporation SYSTEM NAME MAIN MENU 1 Service Processor Setup Menu 2 System Power Control Menu 3 System Information Menu 4 Language Selection Menu 5 Call In Call Out Setup Menu 6 Set System Name 99 Exit from Menus 1 gt 32 Service Processor Setup Menu See Service Processor Setup Menu on page 33 for more information System Power Control Menu See System Power Control Menu on page 39 for more information System Information Menu See System Information Menu on page 44 for more information Language Selection Menu See Langua
110. erference is possible Alternating messages between users works best Chapter 3 Using the Service Processor 35 e OS Surveillance Setup Menu This menu can be used to set up operating system OS surveillance g OS Surveillance Setup Menu 1 Surveillance Currently Enabled 2 Surveillance Time Interval 2 minutes 3 Surveillance Delay 2 minutes 98 Return to Previous Menu 1 gt L J Surveillance Can be set to Enabled or Disabled Surveillance Time Interval Can be set to any number from 2 through 255 Surveillance Delay Can be set to any number from 0 through 255 Refer to Service Processor System Monitoring Surveillance on page 71 for more information about surveillance e Reset Service Processor If this option is selected entering Y will cause the service processor to reboot 36 RS 6000 Enterprise Server Model H80 Series User s Guide e Reprogram Flash EPROM Menu This option updates the system EPROMs After entering Y to indicate that you want to continue you are prompted to enter the update diskettes Follow the instructions on the screen When the update is complete the service processor reboots All system EPROMs that can be reprogrammed are updated at the same time They are as follows System Power Control Network programming Service Processor programming IPL programming Run Time Abstraction Services Chapter 3 Using the Service Processor 37
111. erial Port Selection Menu on page 55 e Serial Port Speed Setup Menu see Serial Port Speed Setup Menu on Telephone Number Setup Menu see Telephone Number Setup Menu on e Call Out Policy Setup Menu see Call Out Policy Setup Menu on page 59 e Customer Account Setup Menu see Customer Account Setup Menu on e Call Out Test Menu tests the configuration after the modem is installed and configured correctly Chapter 3 Using the Service Processor 53 Modem Configuration Menu The first two lines of the Modem Configuration Menu are status lines showing the current selections Selections are made in the two sections labeled Modem Ports and Modem Configuration File Name Select the serial port that you want to activate and then select the modem configuration file for the modem on the port If you want to set up all of the serial ports with modems make your selections one port at a time Note Modem configuration is only supported on serial port 1 S1 and serial port 2 S2 g Modem Configuration Menu Port 1 Modem Configuration File Name Port 2 Modem Configuration File Name To make changes First select the port and then the configuration file name Modem Ports 1 Serial port 1 2 Serial port 2 Modem Configuration File Name 5 none9 modem_z_sp 6 modem_f_sp 10 modem m1_sp 7 modem_f0_sp 11 modem m0_sp 8 modem _f1_sp 12 modem m1_sp 30 Save configuration to NVRAM and Configu
112. eric 6 key on the keyboard to load the Online Diagnostics b Enter requested passwords c Follow any instructions to select a console 6 When the Diagnostic Operating Instructions display go to Step 3 If you are unable to load the diagnostics go to Problem Determination When Unable to Load Diagnostics on page 164 152 RS 6000 Enterprise Server Model H80 Series User s Guide Step 3 Running System Verification On the Diagnostic Operating Instructions screen do the following 1 2 Press Enter If the terminal type has not been defined you must use the Initialize Terminal option on the Function Selection menu to initialize the operating system environment before you can continue with the diagnostics If you want to do a general checkout with minimal operator action select the Diagnostic Routines option on the Function Selection menu If you want to do a more complete checkout including the use of wrap plugs select the Advanced Diagnostics option on the Function Selection menu The advanced diagnostics are primarily for the service representative they may instruct you to install wrap plugs to better isolate a problem Select the System Verification option on the Diagnostic Mode Selection menu 5 If you want to run a general checkout of all installed resources Select the All Resource option on the Diagnostic Selection menu If you want to check one particular resource select that resource on the Di
113. erprise Server Model H80 Series User s Guide Boot Mode Menu The Boot Mode Menu allows you to select a boot mode g i Boot Mode Menu 1 Boot to SMS Menu Currently Disabled 2 Service Mode Boot from Saved List Currently Disabled 3 Service Mode Boot from Default List Currently Disabled 4 Boot to Open Firmware Prompt Currently Disabled 98 Return to Previous Menu 1 gt To select a boot mode select a number and press Enter The item corresponding to the selected number toggles from Disabled to Enabled If the same number is selected again the item toggles from Enabled to Disabled If a boot mode is Enabled the Boot mode selected is performed and the Disabled Enabled selection is reset to Disabled Following is a description for each boot mode Boot to SMS Menu When enabled the system boots to the System Management Services SMS Menu Service Mode Boot from Saved List This selection causes the system to boot from the saved service mode boot list saved in NVRAM This is normally used to try to boot Customer Diagnostics from the CD ROM drive If the system boots AIX from the disk drive and AIX diagnostics are loaded on the disk drive AIX boots to the diagnostics menu Using this option to boot the system is the preferred way to run Online diagnostics Service Mode Boot from Default List This selection is similar to Service Mode Boot from Saved List except the s
114. eviceName T format 1 Chid Flag Description l Physical disk channel ID for example 27 Physical Disk Certify Command syntax is as follows diag c d deviceName T certify 1 Chld Flag Description l Physical disk channel ID for example 23 Physical Disk Identify Command syntax is as follows diag c d deviceName T identify 7318 Serial Communications Network Server Service Aid This service aid provides a tool for diagnosing terminal server problems 150 RS 6000 Enterprise Server Model H80 Series User s Guide Chapter 7 Using the System Verification Procedure Use the system verification procedure to check the system for correct operation If you are analyzing a hardware problem see Chapter 8 Hardware Problem Determination on page 155 Step 1 Considerations before Running This Procedure Notes 1 If this system unit is directly attached to another system unit or attached to a network make sure that communications with the other system unit are stopped 2 This procedure requires use of all of the system resources No other activity can be running on the system while you are doing this procedure Read the following before using this procedure e This procedure requires a display connected to the video port or an ASCII terminal attached to the S1 port e Before starting this procedure stop all programs and the operating system e This procedure runs the Online Diagnostics in Service mode
115. evices and some RAID devices The Hot Plug Task has a restriction when running in Standalone or Online Service mode new devices may not be added to the system unless there is already a device with the same FRU part number installed in the system This restriction is in place because the device software package for the new device cannot be installed in Standalone or Online Service mode Depending on the environment and the software packages installed selecting this task displays the following three subtasks e PCI Hot Plug Manager e SCSI Hot Swap Manager e RAID Hot Plug Devices To run the Hot Plug Task directly from the command line type the following diag T identifyRemove 134 RS 6000 Enterprise Server Model H80 Series User s Guide If you are running the diagnostics in Online Concurrent mode run the Missing Options Resolution Procedure immediately after adding removing or replacing any device Start the Missing Options Resolution Procedure by running the diag a command If the Missing Options Resolution Procedure runs with no menus or prompts then device configuration is complete Otherwise work through each menu to complete device configuration PCI Hot Plug Manager The PCI Hot Plug Manager task is a SMIT menu that allows you to identify add remove or replace PCI adapters that are hot pluggable The following functions are available under this task e List PCI Hot Plug Slots e Add a PCI Hot Plug Adapter e Repl
116. f the system was powered off when ac loss occurred it remains off when power is restored RS 6000 Enterprise Server Model H80 Series User s Guide e Timed power on refer to the shutdown t command on servers using AIX Working in conjunction with AIX the Service Processor in your server can operate a timer much like the wake up timer on your clock radio You can set the timer so that your server powers on at a certain time after shutting down The timer is battery operated so power interruptions that occur while the server is off do not affect its accuracy Refer to the AIX shutdown t command for details on setting the timer Note If an ac power loss is in progress when the Timed Power On attempt occurs the server is not able to power on when ac power is restored e Follow up to a Failed Boot Attempt The service processor initiates a power on sequence if a failed boot attempt is detected due to a hardware or software failure e Fast Slow Boot IPL Capabilities Using the service processor menus you can select the IPL type mode and speed of your boot capabilities Attention Selecting fast IPL results in several diagnostic tests being skipped and a shorter memory test being run Chapter 3 Using the Service Processor 63 Service Processor Reboot Restart Recovery Reboot describes bringing the system hardware back up for example from a system reset or power on The boot process ends when control passes to the opera
117. f the same FRU part number already exists in the system because the configuration information for the new adapter is not known after the Standalone Diagnostics are booted e The following functions are not available from the Standalone Diagnostics and will not display in the list Add a PCI Hot Plug Adapter Configure Devices Install Configure Devices Added After IPL 136 RS 6000 Enterprise Server Model H80 Series User s Guide More detailed information concerning PCI Hot Plug Manager can be found in the AIX Operating System System Management Guide You can run this task directly from the command line by typing the following command diag d device T identifyRemove However note that some devices support both the PCI Hot Plug task and the RAID Hot Plug Devices task If this is the case for the device specified then the Hot Plug Task displays instead of the PCI Hot Plug Manager menu SCSI Hot Swap Manager This task allows the user to identify add remove and replace a SCSI device in a system unit that uses a SCSI Enclosure Services SES device The following functions are available e List the SES Devices e Identify a Device Attached to an SES Device e Attach a Device to an SES Device e Replace Remove a Device Attached to an SES Device e Configure Added Replaced Devices The List the SES Devices function lists all the SCSI hot swap slots and their contents Status information about each slot is also available The
118. g e Backup and Restore Media e Certify Media e Change Hardware Vital Product Data e Configure Dials and LPFKeys e Configure Reboot Policy e Configure Remote Maintenance Policy e Configure Ring Indicate Power On Policy e Configure Surveillance Policy e Create Customized Configuration Diskette e Delete Resource from Resource List e Disk Maintenance e Display Configuration and Resource List e Display Firmware Device Node Information e Display Hardware Error Report e Display Hardware Vital Product Data e Display Machine Check Error Log e Display Microcode Level e Display or Change Bootlist e Display or Change Diagnostic Run Time Options e Display Previous Diagnostic Results e Display Resource Attributes e Display Service Hints e Display Software Product Data e Display System Environmental Sensors e Display Test Patterns e Download Microcode e Fibre Channel RAID Service Aids e Flash SK NET FDDI Firmware e Format Media e Generic Microcode Download e Hot Plug Task e Local Area Network Analyzer e Log Repair Action e Periodic Diagnostics e PCI RAID Physical Disk Identify e Process Supplemental Media e Run Diagnostics 110 RS 6000 Enterprise Server Model H80 Series User s Guide Run Error Log Analysis Run Exercisers Save or Restore Hardware Management Policies SCSI Bus Analyzer SCSD Tape Drive Service Aid Spare Sector Availability SSA Service Aid Update Disk Based Diagnostics Update System or Service
119. ge Selection Menu on page 52 for more information Call In Call Out Setup Menu See Call In Call Out Setup Menu on page 53 for more information Set System Name Allows setting of the system name RS 6000 Enterprise Server Model H80 Series User s Guide Service Processor Setup Menu The Service Processor Setup menu shown below is accessed from the Main Menu SERVICE PROCESSOR SETUP MENU 1 Change Privileged Access Password 2 Change General Access Password 3 Enable Disable Console Mirroring Currently Enabled 4 Start Talk Mode 5 OS Surveillance Setup Menu 6 Reset Service Processor 7 Reprogram Flash EPROM Menu 8 Serial Port Snoop Setup Menu 98 Return to Previous Menu 99 Exit from Menus 1 gt J Note Unless otherwise stated in menu responses settings become effective when a menu is exited using option 98 or 99 Chapter 3 Using the Service Processor 33 Passwords Passwords can be any combination of up to eight alphanumeric characters You can enter longer passwords but the entries are truncated to include only the first eight characters The Privileged Access Password can be set from Service Processor menus or from System Management Services SMS utilities see System Management Services on page 81 The General Access Password can be set only from Service Processor menus For security purposes the service processor counts the number of attempts to enter correct p
120. gs ICDelay 1 DefaultTO 10 CallDelay 120 AT Attention Code Inserts delay in dialing commands amp FO Reset Restore profile QO Turn on responses EO Turn echo off Q1 Turn off responses VO Use numeric responses S0 0 Automatic answer inhibit Escape to command mode S0 2 Answer on second ring HO Hang up X0 0 Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the commands amp C1 Detect CD amp D2 Respond to DTR often the default amp R1 Ignore RTS CTS N Call Out phone number P Paging phone number S Modem speed available to users Following are common responses from a wide range of modems 16 15 12 10 5 and 1 are connection responses Add others as required 7 busy 6 no dial tone 4 error 3 no carrier 2 ring 0 0K PROGRAMMING NOTE No blanks between double quote marks condout send AT amp FOQOT r Reset modem Select profile 0 ignore O r or OK r n timeout 2 Ignore modem response send ATEOT r Initialize modem Echo OFF expect O r or OK r n timeout 2 Enable responses Numeric send ATQOVOXOT r Limit response codes expect O r timeout 2 Confirm commands successful send ATSO 0 r Set AutoAnswer OFF expect Q r timeout 2 Confirm command successful send AT amp C1 amp D2 amp R1 r Detect carrier and DTR Ignore RTS expect Q r timeo
121. he EIA 232 interface protocol Scroll Jump Jump Jump When the last character on the bottom line is entered the screen moves down one line Auto LF Off Off Off For the On setting pressing the Return key moves the cursor to the first character position of the next line For the Off setting pressing the Return key moves the cursor to the first character position of the current line The CR and LF characters are generated by the New line setting CRT saver 98 RS 6000 Enterprise Server Model H80 Series User s Guide Off Off 10 The 10 setting causes the display screen to go blank if there is no activity for 10 minutes When the system unit sends data or a key is pressed the display screen contents are displayed again General 3151 3151 3161 Description Setup 11 31 41 51 61 3164 Attributes Settings Settings Settings Line wrap On On On The cursor moves to the first character position of the next line in the page after it reaches the last character position of the current line in the page Forcing Off Off insert Tab Field Field Field The column tab stops are ignored and the tab operation depends on the field attribute character positions Trace All Both inbound data and outbound data to and from the main port can be transferred to the auxiliary port without disturbing communications with the system unit when the Trace key
122. he Model H80 This chapter discusses system power control and use of options such as the keyboard mouse and drives supported by the Model H80 Operator Panel The following diagram shows the locations of the operator panel display and components of the operator panel i 2 3 Od i ses O 4 Power On Off Button 4 Reset Button 2 Power On Off LED 5 Disturbance or System Attention LED 3 Operator Panel Display Scrolling Ball Indicator The first time ac power is connected to the system or whenever ac power is disconnected from the system and then reconnected a scrolling ball that moves from left to right may be visible in the operator panel display before the first 8xxx progress code appears it might not display long enough to be visible If seen it may remain in the operator panel display for a time of less than one second or up to three to five seconds depending on the system and configuration Chapter 2 Using the Model H80 3 Powering Off and Powering On the System This section provides procedures for powering off and powering on the system Powering Off the System If the system is operating under AIX type the shutdown F command to power off the system If you cannot use this method you can power off the system by using the following operator panel power button procedure Attention Using the power button on the primary I O drawer operator panel to power off the s
123. he service processor if the service processor programming has been corrupted This method is described later in this section Determining the Level of Firmware on the System Note This information may be superseded by the information that is available on the RS 6000 Support Web site shown below Always check the Web site for the latest images and instructions for checking the firmware level The Web address is http www rs6000 ibm com support micro The firmware level is denoted by XXYYMMDD where XX model designation YY year MM month and DD day of the release The firmware level is displayed in two places on the system e On the AIX command line enter Iscfg vp grep ROM The last line displayed is the firmware level of the system e At the top of the Service Processor main menu Update Diskette Images and Instructions Update diskette images and instructions are available from the RS 6000 Support Web site The Web address is http www rs6000 ibm com support micro Chapter 3 Using the Service Processor 67 It is strongly recommended that you create a set of firmware update diskettes from the RS 6000 Support Web site as soon as possible after a system is installed As noted below the diskette images can be downloaded to any personal computer or RS 6000 with Internet access This method is the only way to acquire a set of firmware update diskettes they cannot be created using the Service Processor menus or using AIX Re
124. hes that device for an operating system to install If the device supported by the operating system is that device the name of the operating system displays 90 RS 6000 Enterprise Server Model H80 Series User s Guide Select Boot Devices Select this option to view and change the custom boot list which is the sequence of devices read at startup time The boot list can contain up to five devices The following is an example of this screen NOOB WNE Select Boot Devices Display Current Settings Restore Default Settings Configure 1st Boot Device Configure 2nd Boot Device Configure 3rd Boot Device Configure 4th Boot Device Configure 5th Boot Device Display Current Settings Lists the current order of devices in the boot list The following is an example of this screen 1 Diskette 2 SCSI CD ROM id 1 loc U0 1 P1 Z1 3 4 5 SCSI 9100 MB Harddisk id 5 Ethernet loc U0 1 14 E1 None c urrent Boot Sequence loc U0 1 P1 Z1 Chapter 4 Using System Management Services 91 Restore Default Settings Restores the boot list to the following default sequence e Primary diskette drive e CD ROM drive e Tape if installed e Hard disk drive e Network device Selecting any of the Configure Boot Device options displays a screen similar to the following Configure Nth Boot Device Device Current Device Number Position Name 1 1 Diskette 2 4 Ethernet loc UQ 1 P1 14 E1 3
125. ice aid e Online diagnostics loaded in maintenance mode e 128KB of free space in etc lpp diagnostics data e The following commands must be available bootinfo Isps vmstat 142 RS 6000 Enterprise Server Model H80 Series User s Guide Save or Restore Hardware Management Policies Use this service aid to save or restore the settings from Ring Indicate Power On Policy Surveillance Policy Remote Maintenance Policy and Reboot Policy e Save Hardware Management Policies This selection writes all of the settings for the hardware management policies to the following file etc lpp diagnostics data hmpolicies e Restore Hardware Management Policies This selection restores all of the settings for the hardware management policies from the contents of the following file etc lpp diagnostics data hmpolicies You can access this service aid directly from the AIX command line by typing usr 1pp diagnostics bin uspchrp a SCSI Bus Analyzer This service aid allows you to diagnose a SCSI bus problem in a freelance mode To use this service aid the user should understand how a SCSI bus works Use this service aid when the diagnostics cannot communicate with anything on the SCSI bus and cannot isolate the problem Normally the procedure for finding a problem on the SCSI bus with this service aid is to start with a single device attached ensure that it is working then start adding additional devices and cables to the bus
126. ich the RS 6000 Enterprise Server Model H80 Series may be installed e The RS 6000 Diagnostic Information for Multiple Bus Systems order number SA38 0509 contains diagnostic information service request numbers SRNs and failing function codes FFCs e The RS 6000 Adapters Devices and Cable Information for Multiple Bus Systems order number SA38 0516 contains information about adapters devices and cables for your system This manual is intended to supplement the service information found in the RS 6000 Diagnostic Information for Multiple Bus Systems Preface XV e The PCI Adapter Placement Reference order number SA38 0538 contains information regarding slot restrictions for adapters that can be used in this system e The Site and Hardware Planning Information order number SA38 0508 contains information to help you plan your installation Trademarks The following terms are trademarks of International Business Machines Corporation in the United States other countries or both e AIX e RS 6000 Other company product and service names may be trademarks or service marks of others Xvi RS 6000 Enterprise Server Model H80 Series User s Guide Chapter 1 Introducing the Model H80 The RS 6000 Enterprise Server Model H80 Series is a multiprocessor multibus system packaged in drawers The processors and memory are packaged ina 5 ElA unit central electronics complex CEC drawer and the I O devices are in a 5 ElA uni
127. if your service provider does not use RETAIN Service Processor Procedures in Service Mode When the system is in service mode the following service processor parameters are suspended e Unattended Start Mode e Reboot Restart Policy e Call Out e Surveillance When service mode is exited the service processor parameters revert to the customer settings 60 RS 6000 Enterprise Server Model H80 Series User s Guide Service Processor Functions This section discusses some of the service processor functions in greater detail The service processor supports the functions listed in the following table Built in Functions Local User Function Remote User Functions Initialization and Test Error Data Collection Configuration System Management User Interface Power and Miscellaneous Status and Data Access Service Processor Setup Utilities Call Out Call Home Reporting Call In Service Processor BIST System Chip Initialization BIST POST errors and status Isolation to Field Replaceable Unit FRU on failure CPU Complex validation VPD Collection Reset and Reboot on System Firmware failure Reboot on system failure Local async console Text based menus with NLS Operator Panel messages Power On Off Configurable Reboot Policy VPD Error data SP Error data system Passwords Phone numbers Language NLS selection Call In Call Out enable disable System Name Modem Configuration OS ter
128. inal to a system to run diagnostics it might not work correctly because the AIX support for the terminal might not be installed Selecting a Console Display When you run Standalone Diagnostics and under some conditions Online Diagnostics you must select the console display The diagnostics can display instructions on any graphical display and the terminal attached to the S1 serial port Chapter 5 Using the Online and Standalone Diagnostics 95 Identifying the Terminal Type to the Diagnostics Note This is a different task than selecting a console display When you run diagnostics you must identify which type of terminal you are using If the terminal type is not known when the FUNCTION SELECTION menu is displayed the diagnostics do not allow you to continue until a terminal is selected from the DEFINE TERMINAL option menu Select Ift for graphical displays Undefined Terminal Types If you specify an undefined terminal type from the DEFINE TERMINAL option menu the menu prompts the user to enter a valid terminal type The menu redisplays until either a valid type is entered or you exit the DEFINE TERMINAL option Resetting the Terminal If you enter a terminal type that is valid according to the DEFINE TERMINAL option menu but is not the correct type for the ASCII terminal being used you may be unable to read the screen use the function keys or use the Enter key These difficulties can be bypassed by pressing Ctrl C to reset th
129. ing an ASCII terminal from one serial port to another from S1 to S2 cannot be detected by the firmware so it does not constitute a configuration change You can also initiate a system console selection sequence from the SMS menus Chapter 2 Using the Model H80 9 Reading the I O Drawer Operator Panel Display The operator panel display is used to e Track the progress of the system unit self tests and configuration program e Display codes when the operating system comes to an abnormal end e Display system messages Checkpoints During power on self test POST four digit checkpoints are displayed indicating the progress of the testing If an error is detected that requires attention the system unit halts with an eight digit error code displayed in the upper row of the operator panel display starting in the leftmost position This eight digit error code identifies the error see RS 6000 Enterprise Server Model H80 Series Service Guide for a listing of the error codes The four digit checkpoints are in the form of nnnn where n is an alphabetic or numeric character 10 RS 6000 Enterprise Server Model H80 Series User s Guide Using the Keyboards Several keyboards are available for the system unit The keyboards have various keys that enter data and control the cursor location The keyboards can be engraved for the languages of different countries The functions of each keyboard depends on the software used The character
130. ing the Hardware Error Report Service Aid In either case the information is analyzed when the sysplanar0 diagnostics are running in Problem Determination Mode Display Microcode Level This service aid enables you to display the current level of microcode on an adapter or device See the following command syntax diag c d device_name T disp_mcode Display or Change Bootlist This service aid allows the bootlist to be displayed altered or erased The system attempts to perform an IPL from the first device in the list If the device is not a valid IPL device or if the IPL fails the system proceeds in turn to the other devices in the list to attempt an IPL 122 RS 6000 Enterprise Server Model H80 Series User s Guide Display or Change Diagnostic Run Time Options The Display or Change Diagnostic Run Time Options task allows the diagnostic run time options to be set Note The run time options are used only when selecting the Run Diagnostic task The run time options are Display Diagnostic Mode Selection Menus This option allows the user to turn on or off displaying the DIAGNOSTIC MODE SELECTION MENU the default is on Run Tests Multiple Times This option allows the user to turn on or off running the diagnostic in loop mode the default is off Note This option is only displayed when you run Online Diagnostics in Service Mode Include Advanced Diagnostics This option allows the user to turn on or off inclu
131. ing up failure Run time non recoverable failure 2 3 Run time recoverable failure 4 Group integrity failure A status of 00 indicates that the memory DIMM has not had any errors logged against it by the service processor To change the memory configuration select the number of the memory DIMM The memory DIMM state will change from configured to deconfigured or from deconfigured to configured Memory DIMMs are managed as a group deconfiguring a DIMM makes the whole group of four DIMMs unavailable In the example menu shown above each line shows two DIMMs and whether they are configured The physical location of a DIMM is determined by xx yy where xx is the riser card location 11 for riser card 1 and 10 for riser card 2 followed by the DIMM location on the riser card according to the following two illustrations 48 RS 6000 Enterprise Server Model H80 Series User s Guide To enable or disable Memory Repeat Gard use menu option 77 of the Processor Configuration Deconfiguration Menu Memory Riser Card 1 Memory DIMM Locations for Service Processor Menus 15 11 16 16 11 18 13 11 20 14 11 22 11 11 24 12 11 26 9 11 28 10 11 30 7 11 29 8 11 31 5 11 25 6 11 27 3 11 21 4 11 23 1 T1 17 2 11 19 Memory Riser Card 2 Memory DIMM Locations for Service Processor
132. itializes the Primary Console The tests listed in Transfer of a Modem Session on page 183 pre conducted with the remote terminal selected as the primary console to manifest the modem s response to DTR transitions e lf a local ASCII terminal or a graphics console is to be a permanent part of your server then make one of them the primary console Your remote terminal will no longer experience the connection loss e If a local console is not a permanent part of your server you can still assign either the unused graphics console or the unused serial port as the primary console This gives you the desired seamless connection at your remote terminal 184 RS 6000 Enterprise Server Model H80 Series User s Guide e If you choose to use the unused serial port as the primary console some initialization traffic will be sent to any serial device attached to that port As a result that serial device s connection and function could be affected These impacts may make that port unattractive for devices other than a temporary local ASCII terminal Appendix D Modem Configurations 185 Modem Configuration Sample Files Sample File modem_m0 cfg COMPONENT NAME ESPSETUP ENTRY SERVICE PROCESSOR SETUP modem mO FUNCTIONS Modem configuration file specifically for IBM 7852 400 modem with Auto Reliable feature This feature must be turned off for Catcher calls This example uses the AT amp F reset command to choose the factory defaults C CO
133. l be ignored After the keyboard POST indicator displays you must use the numeric number keys to enter input 1 Key The numeric 1 key when pressed during POST starts the System Management Services SMS interface 5 Key The numeric 5 key when pressed during POST starts the default boot list mode located in firmware This mode attempts to boot from the first device of each type found in the list It does not search for other bootable devices of that type if the first device is not bootable Instead it continues to the next device type in the list The firmware supports up to five entries in the boot list The default boot sequence is 1 Diskette 2 CD ROM 3 Hard File 4 Tape Drive if installed 5 Network a Token Ring b Ethernet 6 Key The numeric 6 key works like the numeric 5 key except that firmware looks for a boot record according to the custom bootlist that was set up by System Management Services Chapter 2 Using the Model H80 7 8 Key To enter the Open Firmware command line press the numeric 8 key after the word keyboard displays and before the last word speaker displays during startup After you press the 8 key the remaining POST indicators display until initialization completes When initialization and POST are complete the Open Firmware command line an OK prompt displays Use the Open Firmware command line to set up adapters that are not configurable with the System Management Services
134. l of the ID and data fields It checks for bad data and counts all errors encountered If the unrecovered data errors exceed the threshold value the hard file needs to be formatted and certified If the recovered data errors as well as recovered and unrecovered equipment errors exceed the threshold values the disk needs to be replaced This task can be run directly from the AIX command line See the following command syntax diag c d deviceName T certify e Certify Hardfile attached to a PCI SCSI RAID Adapter This selection is used to certify physical disks attached to a PCI SCSI RAID adapter Certify reads the entire disk and checks for recovered errors unrecovered errors and reassigned errors If these errors exceed the threshold values the user is prompted to replace the physical disk This task can be run directly from the AIX command line See the following command syntax diag c d RAID adapterName T certify 1 chID A Flag Description l Physical Disk channel ID example 27 A All disks Chapter 6 Introducing Tasks and Service Aids 113 Change Hardware Vital Product Data Use this service aid to display the Display Alter VPD Selection Menu The menu lists all resources installed on the system When a resource is selected a menu displays that lists all the VPD for that resource Note The user cannot alter the VPD for a specific resource unless it is not machine readable Configure Dials and LPF Keys
135. l programs including the AIX operating system Refer to the AIX operating system documentation for shutdown command information Remove all tapes diskettes and CD ROMs Insert the Diagnostic CD into the CD ROM drive Turn off the system unit Turn on the power a After the Keyboard indicator appears press the numeric 5 key on the keyboard to indicate that diagnostics are to be loaded b Enter any requested passwords c Follow any instructions to select a console After the diagnostic controller loads DIAGNOSTIC OPERATING INSTRUCTIONS appear on the console display Follow the displayed instructions to test the desired resources 106 RS 6000 Enterprise Server Model H80 Series User s Guide 8 When testing is complete use the F3 key to return to the DIAGNOSTIC OPERATING INSTRUCTIONS Chapter 5 Using the Online and Standalone Diagnostics 107 108 RS 6000 Enterprise Server Model H80 Series User s Guide Chapter 6 Introducing Tasks and Service Aids The AIX Diagnostic Package contains programs that are called Tasks Tasks can be thought of as performing a specific function on a resource for example running diagnostics or performing a service aid on a resource This chapter describes the Tasks available in AIX Diagnostics Version 4 2 and later Note Many of these programs work on all system model architectures Some programs are only accessible from Online Diagnostics in Service or Concurrent mode while
136. ll If call out policy is set to first the service processor stops at the first successful call out to one of the following numbers in the order listed 1 Service Center 2 Customer Administrative Center 3 Pager If call out policy is set to all the service processor attempts a call out to all of the following numbers in the order listed 1 Service Center 2 Customer Administrative Center 3 Pager Remote timeout and Remote latency are functions of your service provider s catcher computer Either use the defaults or contact your service provider for recommended settings Number of retries is the number of times you want the server to retry calls that failed to complete Chapter 3 Using the Service Processor 59 Customer Account Setup Menu This menu allows users to enter information that is specific to their account g Customer Account Setup Menu 1 Customer Account Number Currently Unassigned 2 Customer RETAIN Login userid Currently Unassigned 3 Customer RETAIN login password Currently Unassigned 98 Return to Previous Menu 1 gt L J e Customer Account Number is assigned by your service provider for record keeping and billing If you have an account number enter it Otherwise leave this field unassigned e Customer RETAIN Login UserlD and Customer RETAIN Login Password apply to a service function to which your service provider may or may not have access Leave these fields unassigned
137. ls During an electrical storm do not connect cables for display stations printers telephones or station protectors for communication lines Preface ix CAUTION This product is equipped with a three wire power cable and plug for the user s safety Use this power cable with a properly grounded electrical outlet to avoid electrical shock DANGER To prevent electrical shock hazard disconnect the power cable from the electrical outlet before relocating the system CAUTION This unit has more than one power supply cord To reduce the risk of electrical shock disconnect two power supply cords before servicing X RS 6000 Enterprise Server Model H80 Series User s Guide Laser Safety Information The optical drive in this system unit is a laser product The optical drive has a label that identifies its classification The label located on the drive is shown below CLASS 1 LASER PRODUCT LASER KLASSE 1 LUOKAN 1 LASERLAITE APPAREIL A LASER DE CLASSE 1 IEC 825 1984 CENELEC EN 60 825 1991 The optical drive in this system unit is certified in the U S to conform to the requirements of the Department of Health and Human Services 21 Code of Federal Regulations DHHS 21 CFR Subchapter J for Class 1 laser products Elsewhere the drive is certified to conform to the requirements of the International Electrotechnical Commission IEC 825 1st edition 1984 and CENELEC EN 60 825 1991 for Class 1 l
138. lts This set up is preferred for modems with extended amp commands For early vintage modems setup Z or Z0 is recommended If your modem responds to the extended amp commands and to factory default choices amp Fn setup file FO or F1 is recommended Trademark of Hayes Microcomputer Products Inc C COPYRIGHT International Business Machines Corp 1996 All Rights Reserved Licensed Materials Property of IBM US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp If the modem has configuration switches they should be set to the factory default settings SH F SR OR E e E ORR e e e e OSS OSS OSS ICDelay 1 DefaultTO 10 CallDelay 120 AT Attention Code Inserts delay in dialing commands amp F Reset to default profile QO Turn on responses EO Turn echo off Q1 Turn off responses VO Use numeric responses S0 0 Automatic answer inhibit Escape to command mode S0 2 Answer on second ring HO Hang up X0 0 Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the commands amp C1 Detect CD amp D2 Respond to DTR often the default N Call Out phone number P Paging phone number S Modem speed available to users Following are common responses from a wide range of modems 16 15 12 10 5 and 1 are connection responses Add o
139. m unit and go to Step 6 on page 157 YES Go to Step 4 Diagnostic tests can be run on many resources while the operating system is running However you can obtain more extensive problem isolation by running Online Diagnostics in Service mode Do you want to run the Online Diagnostics in Service mode NO Go to Step 5 on page 157 YES Do the following to shut down your system 1 At the system prompt stop the operating system using the appropriate command for your operating system 2 After the operating system is stopped turn off the system unit 3 Go to Step 6 on page 157 156 RS 6000 Enterprise Server Model H80 Series User s Guide Step 5 This step starts the Online Diagnostics in concurrent mode 1 Log on as root or as superuser 2 Enter the diag command 3 Wait until the Diagnostic Operating Instructions are displayed or wait for three minutes Are the Diagnostic Operating Instructions displayed without any obvious console display problems NO Do the following steps to shut down the system 1 At the system prompt stop the operating system using the appropriate command for your operating system 2 After the operating system is stopped turn off the system unit 3 Go to YES Go to Step 9 on page 158 Step 6 This step loads Online Diagnostics in service mode If you are unable to load the diagnostics go to Step 7 on page 158 1 Turn on the power 2 When the keyboard indica
140. mination Boot failure Surveillance failure Checkstop Machine check Identify system by name Power on through ring indicate Password security check Console mirroring Chapter 3 Using the Service Processor 61 System Power On Methods This section discusses the following system power on methods 62 Power on Switch Service Processor Menus Privileged users can power on the system by selecting the System Control Power Menu option from the main menu and then selecting the Power on System option from the system power control menu General users should select Power on System on the general user menu Remote Power on via Ring Indicate Signal The server automatically powers on when it detects a ring indicate signal from a modem attached to serial port 1 S1 or serial port 2 S2 A remote user can call the server to activate ring detection by the modem Listen for a few more rings than the threshold number for starting the system The system powers on without answering the call Unattended start mode refer to Enable Disable Unattended Start Mode on page The Service Processor can be enabled to recover from the loss of ac power see Enable Disable Unattended Power On Mode in the SYSTEM POWER CONTROL MENU When ac power is restored the system returns to the then current power state at the time ac loss occurred For example if the system was powered on when ac loss occurred it reboots restarts when power is restored I
141. mirror port is determined when keyboard input is detected from one of the other two serial ports From this point forward the service processor sends information to the active port and the mirror port only Console mirroring ends when the service processor releases control of the serial ports to the system firmware Console mirroring is supported on serial port 1 S1 serial port 2 S2 and serial port 3 S3 Remote attachment through modem is supported on serial port 1 S1 and serial port 2 S2 System Configuration The following describes the configuration for console mirroring e Service Processor e Modem connected to one serial port and enabled for incoming calls e Local ASCII terminal connected to the other serial port This local terminal can be connected directly to your server or connected through another modem There are two scenarios in which console mirroring can be started e Remote session first then local session added 1 Remote session already in progress 2 Remote user uses service processor menus to enable console mirroring allowing both consoles to be active e Local session first then remote session added 1 Local session is already in progress 2 The service processor receives a call from the remote user 3 The local user selects the option to enable console mirroring The service processor immediately begins mirroring service processor menus 74 RS 6000 Enterprise Server Model H80 Series User s G
142. n you are asked to make two entries 1 When asked for the drawer number type 1 2 When asked for the I O type type 85 If you enter an invalid value a failure message displays on the console The Power Control Network Utilities Menu is then redisplayed on the console Chapter 3 Using the Service Processor 51 Language Selection Menu The service processor menus and messages are available in different languages This menu allows selecting languages in which the service processor and system firmware menus and messages are displayed 98 99 1 gt LANGUAGE SELECTION MENU English Francais Deutsch Italiano Espanol Svenska Return to Previous Menu Exit from Menus J Note Your ASCII terminal must support the ISO 8859 character set to correctly display languages other than English 52 RS 6000 Enterprise Server Model H80 Series User s Guide Call In Call Out Setup Menu This menu is used to configure a modem for the service processor to use to support the system J gt 98 99 CALL IN CALL OUT SETUP MENU Modem Configuration Menu Serial Port Selection Menu Serial Port Speed Setup Menu Telephone Number Setup Menu Call Out Policy Setup Menu Customer Account Setup Menu Call Out Test Return to Previous Menu Exit from Menus J e Modem Configuration Menu see Modem Configuration Menu on page 54 e Serial Port Selection Menu see S
143. n CD The documentation information is made accessible by loading the documentation CD onto the hard disk or by mounting the CD in the CD ROM drive This selection allows you to recover data from an old drive when replacing it with a new drive The service aid recovers all Logical Volume Manager LVM software reassigned blocks To prevent corrupted data from being copied to the new drive the service aid stops if an unrecoverable read error is detected To help prevent possible problems with the new drive the service aid stops if the number of bad blocks being reassigned reaches a threshold To use this service aid both the old and new disks must be installed in or attached to the system with unique SCSI addresses This requires that the new disk drive SCSI address must be set to an address that is not currently in use and the drive be installed in an empty location If there are no empty locations then one of the other drives must be removed When the copy is complete only one drive can remain 120 RS 6000 Enterprise Server Model H80 Series User s Guide installed Either remove the target drive to return to the original configuration or perform the following procedure to complete the replacement of the old drive with the new drive 1 Remove both drives 2 Set the SCSI address of the new drive to the SCSI address of the old drive 3 Install the new drive in the old drive s location 4 Install any other drives that were removed into
144. n application so that it is helpful to you Service Processor Setup Checklist 1 Unplug the power cord from the server 2 Attach a local terminal for this setup procedure 3 Plug in the server and power on the local terminal Attention Make sure that server power remains off 4 Bring up the Service Processor menus See Chapter 3 Using the Service Processor on page 25 5 Set the system name See Privileged User Menus on page 31 6 Enable Surveillance See page B3 and Service Processor Functions on 7 Configure Call In Call Out See Call In Call Out Setup Menu on page 53 8 Exit the Service Processor menus 9 Unplug the power cord from the server 10 Attach modems if needed See page 27 11 Plug in the server Attention Make sure that server power remains off 12 Test both of the following Call In page Call Out page Your Service Processor is now ready for use Appendix C Service Processor Setup and Test 173 Testing the Setup The following is a sample testing procedure to ensure your setup is working These tests include communicating with the server operating system Before you start ensure that the necessary serial port s is configured If you need assistance refer to Serial Port Configuration on page 176 The server should be powered off as a result of the Service Processor Setup Checklist on page 173 Testing Call in 1 Go to your remote terminal and call i
145. n seconds These settings are functions of the service provider s catcher computer e Number of Retries While Busy This is the number of times the system retrys calls that result in a busy signal e System Name System Administrator Aid This is the name given to the system and is used when reporting problem messages Note Knowing the system name aids the support team in quickly identifying the location configuration history and so on of your system You can access this service aid directly from the AIX command line by typing usr 1pp diagnostics bin uspchrp m Configure Ring Indicate Power On Policy This service aid allows the user to power on a system by telephone from a remote location If the system is powered off and Ring Indicate Power On is enabled the system powers on at a predetermined number of rings If the system is already on no action is taken In either case the telephone call is not answered and the caller receives no feedback that the system has powered on Use this service aid to display and change the following settings for the Ring Indicate Power On Policy Note Because of system capability some of the following settings might not be displayed by this service aid e Power On Via Ring Indicate on off e Number of Rings Before Power On You can access this service aid directly from the AIX command line by typing usr 1pp diagnostics bin uspchrp r Configure Surveillance Policy This se
146. n to your server Your server answers and offers you the Service Processor Main Menu after requesting your privileged access password 2 Select System Power Control 3 Select Power On System When you are asked if you wish to continue powering on the system type Y After the system firmware and operating system have initialized the server the login prompt displays at your remote terminal if you set up Seamless Modem Transfer refer to page 183 for more information This may take several minutes When the login prompt displays you have successfully called the Service Processor Type logout to disconnect from the operating system The message No Carrier displays on your remote terminal Call your server again The operating system answers and offers you the login prompt If these tests are successful call in is working Log in and type shutdown F to shut down your server 8 The message No Carrier displays on your remote terminal 174 RS 6000 Enterprise Server Model H80 Series User s Guide Testing Call Out During the setup you entered your phone numbers for the pager on page 58 and customer voice on page 58 These numbers are used for this test 1 Your remote terminal is disconnected as a result of the Call In test 2 Call your server again 3 At the Service Processor Main Menu select Call In Call Out Setup menu then select Call Out test This action causes a simulated error condition for the pur
147. ng the Model H80 3 W web site ergonomic information 21 208 RS 6000 Enterprise Server Model H80 Series User s Guide Index 209 210 RS 6000 Enterprise Server Model H80 Series User s Guide Reader s Comments We d Like to Hear From You RS 6000 Enterprise Server Model H80 Series User s Guide Order Number SA38 0565 01 Overall how satisfied are you with the information in this book Very Very Satisfied Satisfied Neutral Dissatisfied Dissatisfied Overall Satisfaction a o o a o How satisfied are you that the information in this book is Very Very Satisfied Satisfied Neutral Dissatisfied Dissatisfied Accurate o o o o o Complete o o o o Easy to find o g o o ia Easy to understand o o o o o Well organized o o o o o Applicable to your tasks l B o o o Please tell us how we can improve this book Thank you for your response May we contact you o Yes O No When you send comments to us you grant us a nonexclusive right to use or distribute your comments in any way we believe appropriate without incurring any obligation to you Name Address Company or Organization Phone Number 211 Cut or Fold Along Line Fold and Tape Please do not Staples ee a and apa NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES BUSINESS REPLY MAIL cee Ss SSS Sees POSTAGE WILL BE PAID BY ADDRESSEE Information Development Department H6DS 9561 11400 Burnet Road Austin
148. nsed Materials Property of IBM JE e SR E SR e E E e e e e e e e SRR SRR SEE factory default settings ICDelay 1 DefaultTO 10 CallDelay 120 COMPONENT_NAME ESPSETUP ENTRY SERVICE PROCESSOR SETUP F1 FUNCTIONS Modem configuration file for many recent Hayes compatible modems This example uses the AT amp F1 reset command to choose the factory defaults This set up is for modems with extended amp commands and which do not work For early vintage modems setup Z or ZO is Trademark of Hayes Microcomputer Products Inc C COPYRIGHT International Business Machines Corp 1996 US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp If the modem has configuration switches they should be set to the When used as T r it is a no op to maintain program synchronization Add others as required Reset modem Select profile 1 Ignore modem response Initialize modem Echo OFF Enable responses Numeric Limit response codes Confirm commands successful Confirm command successful Detect carrier and DTR Confirm command successful Tone dialing command AT Attention Code Inserts delay in dialing commands amp F1 Reset Restore profile 1 QO Turn on responses EO Turn echo off Q1 Turn off responses VO Use numeric responses S0 0 Automatic answer inhibit Escape to command mode S0 2 Answer on second ring HO Hang up X0 0 Limit modem resp
149. numerical values are displayed as token index status measured value location code t token Specifies the sensor token to query i index Specifies the sensor index to query V Indicates to return the sensor measured value The sensor status is returned by default 126 RS 6000 Enterprise Server Model H80 Series User s Guide Examples The following are examples of ways you can use the Display System Environmental Sensors service aid 1 Display a list of the environmental sensors usr 1pp diagnostics bin uesensor 1 Sensor Fan Speed Status Normal Value 2436 RPM Location Code F1 Sensor Power Supply Status Normal Value Present and operational Location Code V1 Sensor Power Supply Status Critical low Value Present and not operational Location Code V2 2 Display a list of the environmental sensors in a numerical list usr 1pp diagnostics bin uesensor a 3011 87 P1 9001 0 11 2345 F1 9004 0 11 2 V1 9004 1 9 2 V2 3 Return the status of sensor 9004 index 1 usr lpp diagnostics bin uesensor t 9004 i 1 9 4 Return the value of sensor 9004 index 1 usr lpp diagnostics bin uesensor t 9004 i 1 v 2 Chapter 6 Introducing Tasks and Service Aids 127 Display Test Patterns This service aid provides a means of adjusting system display units by providing displayable test patterns The user works through a series of menus to select the display type and test pattern After the selecti
150. ondin waitcall 19 r or 13 r or page 31 r or 28 r Wr busy Ar expect 33 r or or timeout 60 done send A 31 r or 28 r Wr busy 7 r expect 33 r or or timeout 60 done delay 2 send delay 2 send ATHOT r ignore O r or OK r timeout 2 send ATEQQ1 r ignore O r timeout 1 done send AT amp F amp EZEOT r ignore O r or OK r n timeout 2 send AT amp E12 amp E14 r expect O r or OK r n timeout 2 send AT amp SF1 amp S0S9 1 r expect O r or OK r n timeout 2 send ATVOSO 2 r expect O r timeout 2 done 2 r timeout 1 2 r timeout 10 ignore expect expect 12 r or Wr busy 7 r timeout 60 done send ATDT N R r Expect a connection response or 26 r or 24 r or 21 r or Repeat the previous command Expect a connection response or 26 r or 24 r or 21 r or Separate from previous data Assure command mode Allow mode switching delay Set modem switch hook down i e hang up Ignore modem response Initialize modem Echo OFF Disable responses Se SR SR OSE OSH H H Reset to factory defaults Reliable mode Echo off Ignore modem response Disable pacing Disable data compression Confirm commands successful DSR independent of CD Force DSR on CD respond time 100ms Confirm commands successful Numberic response code Answer on 2nd ring Confirm commands successful SH OSH OSH e G SHE SH
151. ons are made the test pattern displays Download Microcode This service aid provides a way to copy microcode to an adapter or device The service aid presents a list of adapters and devices that use microcode After the adapter or device is selected the service aid provides menus to guide you in checking the current level and downloading the needed microcode This task can be run directly from the AIX command line See the following sections for instructions on downloading to a particular type of adapter or device Download Microcode to PCI SCSI RAID Adapter See the command syntax for a PCI SCSI RAID Adapter diag c d RAID adapterName T download B D P Flag Description B Download boot block microcode default to functional microcode D Microcode is on diskette default to etc microcode directory P Download the previous level of microcode default to latest level 128 RS 6000 Enterprise Server Model H80 Series User s Guide Download Microcode to Disk Drive Attached to a PCI SCSI RAID Adapter See the following command syntax for a disk drive attached to a PCI SCSI RAID Adapter diag c d RAID adapterName T download 1 ch D A D P Flag Description A All disk drives D Microcode is on diskette default to etc microcode directory l RAID disk drive physical disk channel ID example 27 P Download the previous level of microcode default to latest level Download Microcode to a PCI FC AL
152. onse codes T Tone mode when modem may will echo the commands amp C1 Detect CD amp D2 Respond to DTR often the default amp R1 Ignore RTS CTS N Call Out phone number P Paging phone number S Modem speed available to users Following are common responses from a wide range of modems 16 15 12 10 5 and 1 are connection responses 7 busy 6 no dial tone 4 error 3 no carrier 2 ring 0 0K PROGRAMMING NOTE No blanks between double quote marks condout send AT amp F1Q0T r ignore O r or OK r n timeout 2 send ATEQT r expect O r or OK r n timeout 2 send ATQOVOXOT r expect Q r timeout 2 send ATSO 0 r Set AutoAnswer OFF expect Q r timeout 2 send AT amp C1 amp D2 amp R1 r Ignore RTS expect O r timeout 2 done connect send ATDT N r N from Call Home setup Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 10 r or 5 r or 1 r busy 7 r 202 RS 6000 Enterprise Server Model H80 Series User s Guide timeout 60 done retry send A expect 16 r or 15 r or 14 r or 12 r or timeout 60 done disconnect delay 2 send delay 2 send ATHOT r ignore O r or OK r timeout 2 send ATEQQ1 r ignore O r timeout 1 done condin send AT amp F1Q0T r ignore O r or OK r n timeout 2 send ATEOT r expect O r or OK r n timeout 2 send ATQOVOXOT r expect O r timeout 2
153. or OK r n timeout 2 Enable responses Numeric send ATQOVOXOT r Limit response codes expect O r timeout 2 Confirm commands successful send ATSO 0 r Set AutoAnswer OFF expect Q r timeout 2 Confirm command successful done onnect send ATDT N r Tone dialing command N from Call Home setup Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 10 r or 5 r or 1 r busy 7 r timeout 60 done etry send A Repeat the previous command Expect a connection response 194 RS 6000 Enterprise Server Model H80 Series User s Guide expect 16 r or 15 r or 14 r or 12 r or timeout 60 done disconnect delay 2 send delay 2 send ATHOT r ignore O r or OK r timeout 2 send ATEQQ1 r ignore O r timeout 1 done condin send ATZOQOT r ignore O r or OK r n timeout 2 send ATEOT r expect O r or OK r n timeout 2 send ATQOVOXOT r expect O r timeout 2 send ATSO 2 r expect O r timeout 2 done waitcall ignore 2 r timeout 1 expect 2 r timeout 10 expect 16 r or 15 r or 14 r or 12 r or timeout 60 done page send ATDT N R3 r expect O r timeout 60 delay 2 send ATHOT r expect O r timeout 2 done ripo send ATZOQOT r ignore O r or OK r n timeout 2 send ATEOT r expect O r or OK r n timeout 2 send ATQOVOXOT r expect O r timeout 2 send ATSO 0 r expect O r timeout 2 done error 10
154. or Standalone Diagnostics If the Online Diagnostics are installed they should be run See the operator manual for your type of ASCII terminal to find the key sequences you need in order to respond to the diagnostics e For additional information about diagnostics see Chapter 5 Using the Online and Standalone Diagnostics on page 95 e f a console display is not selected the diagnostics stop The instructions for selecting a console display are displayed on all of the graphic displays and any terminal attached to the S1 port Follow the displayed instructions to select a console display e Go to Step 2 Chapter 7 Using the System Verification Procedure 151 Step 2 Loading the Diagnostics 1 Stop all application programs running on the operating system 2 Stop the operating system 3 Turn off the power 4 lf you are loading the Standalone Diagnostics and running them from an ASCII terminal do the following e The attributes for the terminal must be set to match the defaults of the diagnostics e f you need to change any settings record the normal settings and make sure the terminal attributes are set to work with the diagnostics If needed see Running the Diagnostics from a TTY Terminal on page 97 e Return to substep 5 when you finish checking the attributes 5 Turn on the power a When the keyboard indicator displays press the numeric 5 key on the keyboard to load the Standalone Diagnostics or the num
155. or functions This password is usually used by the system administrator or root user e Change General Access Password Set or change the General Access Password It provides limited access to service processor menus and is usually available to all users who are allowed to power on the server especially remotely Note The General Access Password can only be set or changed after the Privileged Access Password is set e Enable Disable Console Mirroring Console mirroring is supported on serial port 1 S1 serial port 2 S2 and serial port 3 S3 When Console Mirroring is enabled the service processor sends information to all serial ports The serial port from which console mirroring is enabled is referred to as the active port The mirror port is determined when keyboard input is detected from one of the other ports From this point on the service processor only sends information to the active port and the mirror port This capability can be enabled by local or remote users providing local users the capability to monitor remote sessions Console mirroring can be enabled for the current session only For more information see e Start Talk Mode In a console mirroring session it is useful for those who are monitoring the session to be able to communicate with each other Selecting this menu item activates the keyboards and displays for such communications while console mirroring is established This is a full duplex link so message int
156. ore 2 r timeout 1 expect 2 r timeout 10 expect 16 r or 15 r or 14 r or 12 r or timeout 60 done page send ATDT N R3 r expect O r timeout 60 delay 2 send ATHOT r expect Q r timeout 2 done Repeat the previous command Expect a connection response 10 r or 5 r or 1 r busy 7 r Separate from previous data Assure command mode Allow mode switching delay Set modem switch hook down i e hang up Ignore modem response Initialize modem Echo OFF Disable responses SOR OR e OSS SRE Reset to factory defaults Ignore modem response Initialize modem Echo OFF Enable responses Numeric Limit response codes Confirm commands successful Set AutoAnswer ON Confirm command successful Detect carrier and DTR Confirm command successful SOR A E e OS H se Ignore first ring Pick up second ring or timeout Expect a connection response 10 r or 5 r or Wr N pager call center number Add enough commas to wait for time to enter paging number R paging number Confirm successful command Wait before hanging up Hang up Confirm successful command Appendix D Modem Configurations 197 ripo send AT amp FQOT r ignore O r or OK r n timeout 2 send ATEOT r Reset to factory defaults Ignore modem response Initialize modem Echo OFF expect O r or OK r n timeout 2 Enable responses Numeric send ATQOVOXOT r
157. ors and analyzes all recoverable system failures and if needed can automatically place a service call to a service center without user intervention The service center receives the machine type serial number host name SRN and a problem description The service center analyzes the problem report and if warranted dispatches a service person to the customer site The service center also determines if any hardware components need to be ordered prior to the service person s arrival 22 RS 6000 Enterprise Server Model H80 Series User s Guide The Service Director code also gives the user the option to establish a single system as the problem reporting server A single system accessible over the user network can be used as the central server for all the other systems on the Local Area Network LAN that are running the Service Director application If the Service Director application on a remote client decides a service request needs to be placed the client forwards the information to the Service Director server which dials the service center telephone number from its locally attached modem In this scenario the user only needs to maintain a single analog line for providing call out capabilities for a large set of servers A modem is required for enabling automated problem reporting to the IBM service center Configuration files for several types of modems are included as part of the Service Director package Refer to for more information on
158. ostics consist of Online Diagnostics and Standalone diagnostics Online Diagnostics when they are installed reside with AIX in the file system They can be booted e in single user mode referred to as service mode e run in maintenance mode referred to as maintenance mode e run concurrently referred to as concurrent mode with other applications If the system is not booted the Online Diagnostics have access to the AIX error log and the AIX configuration data Standalone Diagnostics are packaged on removable media and must be booted before they can be run If booted they have no access to the AIX error log or the AIX configuration data Online and Standalone Diagnostics Operating Considerations Note When possible run Online Diagnostics in service mode Online Diagnostics perform additional functions compared to Standalone Diagnostics Running Online Diagnostics in service mode ensures that the error state of the system is captured in NVRAM for your use in fixing the problem The AIX error log and certain SMIT functions are only available when diagnostics are run from the disk drive Consider the following items before using the diagnostics e When diagnostics are installed the device support for some devices might not get installed If this is the case that device does not appear in the diagnostic test list when running disk based diagnostics e Support for some TTY terminals is optionally installed If you attach a TTY term
159. ot Restart Policy Setup Menu 4 Power On System 5 Power Off System 6 Enable Disable Fast System Boot Currently Enabled 7 Boot Mode Menu 98 Return to Previous Menu 99 Exit from Menus T gt e Enable Disable Unattended Start Mode Use this option to instruct the service processor to restore the power state of the server after a temporary power failure Unattended Start Mode can also be set through the System Management Services SMS Menus Itis intended to be used on servers that require automatic power on after a power failure For more information see System Power On Methods on page 62 Chapter 3 Using the Service Processor 39 e Ring Indicate Power On Menu g RING INDICATE POWER ON MENU 1 Ring indicate power on Currently Enabled 2 Number of rings Currently 3 30 Refresh Modem Settings 98 Return to Previous Menu L J Ring indicate is enabled by default on both serial port 1 S1 and serial port 2 S2 When ring indicate power on is enabled call in is disabled If ring indicate power on is enabled and call in is already enabled you will be asked to confirm your choice Refer to the message displayed on your screen If the ring indicate power on setting is changed you must select option 30 Refresh Modem Settings to update the modem settings If option 30 Refresh Modem Setting is selected and the modem s have not been configured you will be asked to configure
160. others might be accessible only from Standalone Diagnostics Still other programs may only be supported on a particular system architecture such as CHRP Common Hardware Reference Platform To perform one of these tasks use the Task Selection option from the FUNCTION SELECTION menu After a task is selected a resource menu may be presented showing all resources supported by the task A fast path method is also available to perform a task by using the diag command and the T flag By using the fast path the user can bypass most of the introductory menus to access a particular task The user is presented with a list of resources available to support the specified task The fast path tasks are as follows e Certify Certifies media e Chkspares Checks for the availability of spare sectors e Download Downloads microcode to an adapter or device e Disp_mcode Displays current level of microcode e Format Formats media e Identify Identifies the PCI RAID physical disks e IdentifyRemove Identifies and removes devices Hot Plug To run these tasks directly from the command line specify the resource and other task unique flags Use the descriptions in this chapter to understand which flags are needed for a given task Chapter 6 Introducing Tasks and Service Aids 109 Tasks The following tasks are described in this chapter e Add Resource to Resource List e AIX Shell Prompt e Analyze Adapter Internal Lo
161. ou need to know the fully qualified path and file name of the flash update image file that was provided If the flash update image file is on a diskette the service aid can list the files on the diskette for selection The diskette must be a valid backup diskette Refer to the update instructions or the service guide for the system unit to determine the level of the system unit or service processor flash When this service aid is run from online diagnostics the flash update image file is copied to the var file system If there is not enough space in the var file system for the flash update image file an error is reported If this error occurs exit the service aid increase the size of the var file system and retry the service aid After the file is copied a screen requests confirmation before continuing with the update flash Continuing the update flash reboots the system using the shutdown u command The system does not return to diagnostics and the current flash image is not saved After the reboot you can remove the var update_flash_image file Chapter 6 Introducing Tasks and Service Aids 147 When this service aid is run from standalone diagnostics the flash update image file is copied to the file system from diskette The user must provide the image on a backup diskette because the user does not have access to remote file systems or any other files that are on the system If not enough space is available an error is reported st
162. overwritten with your pattern if you use the following procedure 1 2 Format the drive Check the defect MAP by running the Erase Disk selection Note If you use the Format and Certify option there may be some blocks which get placed into the grown defect MAP If there are bad blocks in the defect MAP record the information presented and ensure that this information is kept with the drive This data is used later when the drive is to be overwritten Use the drive as you would normally 5 When the drive is no longer needed and is to be erased run the same 7 version of the Erase Disk selection which was used in step 2 Note Using the same version of the service aid is only critical if any bad blocks were found in step 3 Compare the bad blocks which were recorded with the drive in step 3 with those that now appear in the grown defect MAP Note If there are differences between the saved data and the newly obtained data then all sectors on this drive cannot be overwritten The new bad blocks are not overwritten If the bad block list is the same continue running the service aid to overwrite the disk with the chosen pattern s This task can be run directly from the AIX command line See the following command syntax diag c d deviceName T format s fmtcert erase a read write F Flag Description fmtcert Formats and certifies the disk F Available in no console mode only Fo
163. ovides expanded error recording and reporting e System Firmware Surveillance Heartbeat Monitoring The SP monitors and times the interval between system firmware heartbeats e Responding to System Processor Commands The SP responds to any command issued by the system processor Runtime Phase This phase includes the tasks that the SP performs during steady state execution of the operating system e Environmental Monitoring The SP monitors voltages temperatures and fan speeds on some servers e Responding to System Processor Commands The SP responds to any command issued by the system processor e Run Time Surveillance Heartbeat Monitoring If the device driver is installed and surveillance enabled the Service Processor monitors the system heartbeat If the heartbeat times out the Service Processor places an outgoing call This is different from the bring up phase scenario where the specified number of reboot attempts are made before placing an outgoing call 80 RS 6000 Enterprise Server Model H80 Series User s Guide Chapter 4 Using System Management Services Use the System Management Services menus to view information about your system and to perform tasks such as setting a password changing the boot list and setting the network parameters The text based Open Firmware command line OK prompt which is available from the System Management Services Utilities menu allows you to configure certain adapters To start
164. poses of this test 4 After a few moments a message displays regarding an illegal entry Press Enter to clear the message and return to the main menu 5 When your telephone rings answer the call You should hear the sound of a telephone being dialed This is your computer trying to page you If this test is successful call out is working Return to the Telephone Number Setup Menu on page _57 to enter the actual telephone numbers your server will use for reporting problems Appendix C Service Processor Setup and Test 175 Serial Port Configuration To configure the serial port on an AIX system run the following from an AIX console 1 2 oO O ON O oO A O _ Log in as root user To determine if you have any serial ports already configured type lsdev Cc tty If no serial ports are configured none are listed If you want to configure serial ports that are not listed continue with the remaining steps Identify the serial port s with the modem s Type smit tty Select add tty Select RS232 Select Baud rate 9600 or higher Select login enable and set the flow control to RTS Commit the selections and set up any other needed serial ports Exit SMIT 176 RS 6000 Enterprise Server Model H80 Series User s Guide Appendix D Modem Configurations The Service Processor is designed to place little demand on an attached modem thereby increasing the setup and connection success rates
165. processor at a later time An example of this menu is shown below g PROCESSOR CONFIGURATION DECONFIGURATION MENU 77 Enable Disable CPU Repeat Gard Currently Enabled 00 Configured by system 31 Deconfigured by system 00 Configured by system 00 Configured by system 00 Configured by system 00 Configured by system 00 Configured by system f 4 3 00 Configured by system Return to Previous Menu BPRRWWWW WNHFOWNE 1 0 2 1 3 2 4 3 5 4 6 5 7 6 8 7 8 Re oO 1 gt eS Note This table is built from vital product data collected during the last boot sequence The first time the system is powered up or after the system s non volatile ram NVRAM has been erased this table may be empty The table is rebuilt during the next boot into AIX The fields of the previous table represent the following Column 1 1 Menu selection index Column 2 0 Logical processor device number assigned by AIX You can display these logical device numbers by issuing the command 1sdev C grep proc on the AIX command line Column 3 3 0 Processor address list used by the service processor and should be ignored Column 4 00 Error status of the processors The error status of the each processor is indicated by AB where B indicates the number of errors and A indicates the type of error according to the following table 1 Bring up failure 2 Run time non recoverable failure 3 Run time recove
166. programs Return to Step 16 on page 163 when you finish checking the attributes Record any settings that were changed 162 RS 6000 Enterprise Server Model H80 Series User s Guide Step 16 This step loads the Standalone Diagnostics If you are unable to load the diagnostics go to Step 7 on page 158 1 Turn on the power 2 Insert the diagnostic CD into the CD ROM drive 3 When the keyboard indicator displays press the numeric 5 key on the keyboard to indicate that diagnostics are to be loaded 4 Enter requested passwords 5 Follow the instructions to select a console Did the Diagnostics Operating Instructions display without any obvious display problem NO Go to Step 7 on page 158 YES Go to Step 9 on page 158 Step 17 The diagnostics did not detect a hardware problem If you still have a problem contact your software support center Chapter 8 Hardware Problem Determination 163 Problem Determination When Unable to Load Diagnostics Use the following procedure to obtain an error code The service organization uses the error code to determine which field replaceable units FRUs are needed to restore the system to correct operation Step 1 Considerations before Running This Procedure The diagnostics can use a display connected to the video port or an ASCII terminal attached to a serial port Go to Step 2 Step 2 Are the Online Diagnostics installed on this system
167. ption is selected the user can view up to 25 no trouble found NTF and service request number SRN results This service aid displays Diagnostic Event Log information You can display the Diagnostic Event Log in a short version or a long version The Diagnostic Event Log contains information about events logged by a diagnostic session This service aid displays the information in reverse chronological order If more information is available than can be displayed on one screen use the Page Down and Page Up keys to scroll through the information This information is not from the AIX operating system error log This information is stored in the var adm ras directory You can run the command from the AIX command line by typing usr 1pp diagnostics bin diagrpt o s mmddyy a r Flag Description O Displays the last diagnostic results file stored in the etc lpp diagnostics data directory s mmddyy Displays all diagnostic result files logged since the date specified a Displays the long version of the Diagnostic Event Log T Displays the short version of the Diagnostic Event Log 124 RS 6000 Enterprise Server Model H80 Series User s Guide Display Resource Attributes This task displays the Customized Device Attributes associated with a selected resource This task is similar to running the Isattr E I resource command Display Service Hints This service aid reads and displays the information in the CEREA
168. r except newspaper Metal Rough surfaces collect contaminants that can be transferred to the interior of the mouse by the ball Rough surfaces can also cause the pads located on the bottom of the mouse to prematurely wear A deeply pitted surface could cause erratic operation of the mouse The surface you use should be free from spills dirt dust lint wax eraser dust and other foreign matter Additional things to check Inspect the work surface for spills or other contaminants Dust the work surface If you are using a paper pad inspect it for wear and replace it if necessary 14 RS 6000 Enterprise Server Model H80 Series User s Guide Cleaning the Mouse To clean the mouse do the following 1 Remove the retaining ring 1 by turning it counterclockwise in the direction of the arrow as shown in the illustration 2 Remove the ball 2 3 Inspect the ball for contaminants Wipe it clean with a dry lint free cloth 4 If the ball is dirty wash it in warm soapy water Rinse and wipe the ball with a lint free cloth until dry 5 Inspect the ball cavity 3 in the mouse for foreign materials If there are any foreign materials remove them 6 Replace the ball 7 Replace the retaining ring on the mouse and align it with the open slots in the ball cavity 8 Turn the retaining ring clockwise until the open slots are covered and you hear the ring snap into place Chapter 2 Using the Model H80 15 Using th
169. rable failure 4 Group integrity failure A status of 00 indicates that the CPU has not had any errors logged against it by the service processor 46 RS 6000 Enterprise Server Model H80 Series User s Guide To enable or disable CPU Repeat Gard use menu option 77 of the Processor Configuration Deconfiguration Menu Note The processor numbering scheme used by the Service Processor is different from the numbering scheme used by AIX Consult the AIX documentation before configuring or deconfiguring a processor to ensure that the correct processor is selected Memory Configuration Deconfiguration Menu These menus allow the user to change the system memory configuration If it is necessary to take one of the memory DIMMs offline this menu allows you to deconfigure a DIMM and then reconfigure the DIMM at a later time When this option is selected a menu displays showing the memory riser cards in the system Type the number of the memory riser card on which the DIMM is plugged that you want to configure or deconfigure An example of this menu is shown below g MEMORY CONFIGURATION DECONFIGURATION MENU 77 Enable Disable Memory Repeat Gard Currently Enabled 1 Memory riser card 1 2 Memory riser card 2 98 Return to Previous Menu L J Note If there is only one processor in the system system memory may reside on that processor assembly In that case you are given the option to select the processor card from the list Af
170. ransfer of a Modem Session Because many modem command variations exist the sample modem configuration files located at the end of this appendix have been written to capture the largest number of workable modem settings The modem command amp Dn where n is a number generally sets the modem response to the Data Terminal Ready DTR signal from the server s serial port The desired response is that the modem will hold a connection while DTR is enabled and drop the connection when DTR is released Using this mechanism the server hangs up on a connection under normal conditions Consult your modem manual for its specific response scheme for the amp Dn command Two strategies are available for dealing with the modem s response to DTR e Recovery e Prevention Before you use one of these strategies determine if your server s modem is set up correctly to respond to DTR With the remote terminal connected to serial port 1 and defined as the Primary Console Device there are two tests you can perform 1 Will the modem drop the connection after the System initialization complete message displays at the remote terminal If Yes the modem is set up correctly If No try another amp Dn setting for your server s modem See your modem manual for this information The amp Dn command appears in three places each in three of the sample modem configuration files as follows 2 Will the server s modem disconnect when the power drops You can m
171. ration includes such a modem your functional results may be unpredictable Appendix D Modem Configurations 181 The sample modem configuration files included in this appendix do not support these modems so custom configuration files are necessary Anchor Automation 2400E is an example of such a modem If you experience unexplainable performance problems that may be due to Xon Xoff characters it is recommended that you upgrade your modem Ring Detection Most modems produce an interrupt request each time they detect a ring signal Some modems generate an interrupt only on the first ring signal that they receive AT amp T DataPort 2001 is an example of such a modem The Service Processor uses the ring interrupt request to count the number of rings when Ring Indicate Power On RIPO is enabled If your modem produces an interrupt on only the first ring set Ring Indicate Power On to start on the first ring Otherwise you can choose to start Ring Indicate Power On on any ring count Terminal Emulators The Service Processor is compatible with simple ASCII terminals and therefore compatible with most emulators When a remote session is handed off from the Service Processor to the operating system agreement between terminal emulators becomes important The server s operating system will have some built in terminal emulators You may also have a commercially available terminal emulation It is important that the local and host computers s
172. rations 177 Sample Modem Configuration Files 0 22 00 177 Generic Modem Configuration Files 0 2 177 Specific Modem Configuration Files 2 20 177 Configuration File Selection 0 0 0 00000 eee eee 178 Examples for Using the Generic Sample Modem Configuration Files 180 Customizing the Modem Configuration Files 180 IBM 7852 400 DIP Switch Settings 20 181 Xon Xoff Modems 2 2 00000 181 Ring Detection srei m eE Ba eG Re AS ed eee Pe eee Boe as 182 Terminal Emulators 0 2202000000 2 pee eee 182 Recovery Procedures 000000 eee es 182 Transfer of a Modem Session 0 0000050 pe eee 183 Recovery Strategy 200000 2c ee 184 Prevention Strategy aaa aa 184 Modem Configuration Sample Files oa aaa a 186 Sample File modem_m0 cfg oaa aaa 02000200 eee 186 Sample File modem_m1 cfg oaaae 189 Sample File modem_z cfg onana aaa 000002 e eee 192 Sample File modem_z0 cfg oaa aaa 2000200502 194 Sample File modem_f cfg aaa e eee 196 Sample File modem_f0 cfg oaa 020002002 eee 199 Sample File modem_fi clg oaa aaa 2 200200 5 00208 202 MAOK 2h pcs bre e el ey A Boe in a elas boo Ae etl assy 205 Reader s Comments We d Like to Hear From You 207 viii RS 6000 Enterprise Server Model H80 Series User s Guide Safety Noti
173. rce the disk erasure even if all blocks cannot be erased due to errors accessing grown defect map Note The Erase Disk option in command line mode uses default values To selectively read or write use the diag command in console mode 132 RS 6000 Enterprise Server Model H80 Series User s Guide Hardfile Attached to PCI SCSI RAID Adapter This function formats the physical disks attached to a PCI SCSI RAID adapter This task can be run directly from the AIX command line See the following command syntax diag c d RAID adapterName T format 1 chld A Flag Description l Physical disk channel ID An example of a physical disk channel ID is 27 where the channel is 2 and the ID is 7 A All disks Optical Media This function formats the optical media attached to a PCI SCSI RAID adapter e Optical Media Initialize Formats the media without certifying This function does not reassign the defective blocks or erase the data on the media This option provides a quick way of formatting the media and cleaning the disk Note It takes approximately one minute to format the media e Optical Media Format and Certify Formats and certifies the media This function reassigns the defective blocks and erases all data on the media This task can be run directly from the AIX command line See the following command syntax diag c d deviceName T format s initialize fmtcert Option Description initialize Formats media wi
174. re modem 98 Return to Previous Menu L J For information on choosing a modem configuration file see Sample Modem Configuration Files on page 177 and Transfer of a Modem Session on page 183 54 RS 6000 Enterprise Server Model H80 Series User s Guide Serial Port Selection Menu This menu allows you to enable and or disable the call in and call out functions of each serial port in any combination a Serial Port Selection Menu 1 Serial Port 1 Call Out 3 Serial Port 1 Call In Currently Disabled Currently Disabled 2 Serial Port 2 Call Out 4 Serial Port 2 Call In Currently Disabled Currently Disabled 98 Return to Previous Menu Call in and ring indicate power on cannot be enabled at the same time If ring indicate power on is already enabled and you try to enable call in a message prompts you for confirmation Refer to the message displayed on the screen Chapter 3 Using the Service Processor 55 Serial Port Speed Setup Menu This menu allows you to set serial port speed to enhance terminal performance or to accommodate modem capabilities 98 1 gt Serial Port Speed Setup Menu Serial Port 1 Speed Currently 9600 Serial Port 2 Speed Currently 9600 Serial Port 3 Speed Currently 9600 Return to Previous Menu A serial port speed of 9600 baud or higher is recommended Valid serial port speeds are shown below 50 75 110 134 150 300
175. re used These attributes are set as if the diagnostics were using a 3161 display terminal The following tables list attributes for the 3161 ASCII Display Terminal and for two other ASCII display terminals commonly used with the system e f you have a TTY terminal other than a 3151 3161 or 3164 attached to the S1 serial port your terminal may have different names for the attributes Use the attribute descriptions in the following tables to determine the settings for your terminal Chapter 5 Using the Online and Standalone Diagnostics 97 Required Diagnostic Attributes The following attributes are the required default settings for the diagnostics Be sure your terminal is set to these attributes Note Set these attributes before the diagnostics are loaded General Setup Attributes 3151 11 31 41 Settings 3151 51 61 Settings 3161 3164 Settings Description Machine mode 3151 3151 PC 3161 or 3164 The diagnostics are set to emulate use of the 3161 ASCII Display Terminal If your terminal can emulate a 5085 3161 or 3164 terminal use the attribute settings in this table Otherwise refer to your operator s manual compare the attribute setting descriptions in this table with those of your terminal and set your attributes accordingly Generated Code Set ASCII Screen Normal Normal Uses the EIA 232 interface protocol Row and filemn 24 x 80 24 x 80 Uses t
176. rm command successful done connect send ATDT N r Tone dialing command N from Call Home setup Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 10 r or 5 r or 1 r busy 7 r timeout 60 retry done send A Repeat the previous command Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 10 r or 5 r or 1 r busy 7 r 192 RS 6000 Enterprise Server Model H80 Series User s Guide timeout 60 done disconnect delay 2 send delay 2 send ATHOT r ignore O r or OK r timeout 2 send ATEQQ1 r ignore O r timeout 1 done condin send ATZQOT r ignore O r or OK r n timeout 2 send ATEOT r expect O r or OK r n timeout 2 send ATQOVOT r expect Q r timeout 2 send ATSO 2 r expect Q r timeout 2 done waitcall ignore 2 r timeout 1 expect 2 r timeout 10 expect 16 r or 15 r or 14 r or 12 r or timeout 60 done page send ATDT2N R3 r expect O r timeout 60 delay 2 send ATHOT r expect O r timeout 2 done ripo send ATZQOT r ignore O r or OK r n timeout 2 send ATEOT r expect O r or OK r n timeout 2 send ATQOVOT r expect O r timeout 2 send ATSO 0 r expect O r timeout 2 done error Separate from previous data Assure command mode Allow mode switching delay Set modem switch hook down i e hang up Ignore modem response Initialize modem Echo OFF
177. rt on off When enabled Call Out Before Restart allows the system to call out on a serial port that is enabled for call out when an operating system restart is initiated Such calls can be valuable if the number of these events becomes excessive thus signalling bigger problems e Enable Unattended Start Mode 1 Yes 0 No When enabled Unattended Start Mode allows the system to recover from the loss of ac power If the system was powered on when the ac loss occurred the system reboots when power is restored If the system was powered off when the ac loss occurred the system remains off when power is restored You can access this service aid directly from the AIX command line by typing usr 1pp diagnostics bin uspchrp b Chapter 6 Introducing Tasks and Service Aids 115 Configure Remote Maintenance Policy The Remote Maintenance Policy includes modem configurations and phone numbers to use for remote maintenance support Use this service aid to display and change the following settings for the Remote Maintenance Policy Note Because of system capability some of the following settings might not be displayed by this service aid Configuration File for Modem on S1 Configuration File for Modem on S2 Enter the name of a modem configuration file to load on either serial port 1 S1 or serial port 2 S2 The modem configuration files are located in the directory usr share modems lf a modem file is already loaded it
178. rveillance System firmware surveillance is automatically enabled during system power on It cannot be disabled by the user If the service processor detects no heartbeats during system IPL for 7 minutes it cycles the system power to attempt a reboot The maximum number of retries is set from the service processor menus If the fail condition persists the service processor leaves the machine powered on logs an error and displays menus to the user If Call out is enabled the service processor calls to report the failure and displays the operating system surveillance failure code on the operator panel Chapter 3 Using the Service Processor 71 Operating System Surveillance Operating system surveillance provides the service processor with a means to detect hang conditions as well as hardware or software failures while the operating system is running It also provides the operating system with a means to detect a service processor failure caused by the lack of a return heartbeat Operating system surveillance is not enabled by default allowing you to run operating systems that do not support this service processor option You can also use Service Processor Menus and Service Processor Service Aids to enable or disable operating system surveillance For operating system surveillance to work correctly you must set three parameters e Surveillance enable disable e Surveillance interval The maximum time the service processor should w
179. rver Model H80 Series User s Guide This number is the maximum number of consecutive attempts to reboot the system The term reboot in the context of this service aid is used to describe bringing system hardware back up from scratch for example from a system reset or power on When the reboot process completes successfully the reboot attempts count is reset to 0 and a restart begins The term restart in the context of this service aid is used to describe the operating system activation process Restart always follows a successful reboot When a restart fails and a restart policy is enabled the system attempts to reboot for the maximum number of attempts e Use the O S Defined Restart Policy 1 Yes 0 No When Use the O S Defined Restart Policy is set to Yes the system attempts to reboot from a crash if the operating system has an enabled Defined Restart or Reboot Policy When Use the O S Defined Restart Policy is set to No or the operating system restart policy is undefined then the restart policy is determined by the Supplemental Restart Policy e Enable Supplemental Restart Policy 1 Yes 0 No The Supplemental Restart Policy if enabled is used when the O S Defined Restart Policy is undefined or is set to False When surveillance detects operating system inactivity during restart an enabled Supplemental Restart Policy causes a system reset and the reboot process begins e Call Out Before Resta
180. rvice aid monitors the system for hang conditions that is hardware or software failures that cause operating system inactivity When enabled and surveillance detects operating system inactivity a call is placed to report the failure 118 RS 6000 Enterprise Server Model H80 Series User s Guide Use this service aid to display and change the following settings for the Surveillance Policy Note Because of system capability some of the following settings might not be displayed by this service aid e Surveillance on off e Surveillance Time Interval This is the maximum time between heartbeats from the operating system e Surveillance Time Delay This is the time to delay between when the operating system is in control and when to begin operating system surveillance e Changes are to Take Effect Immediately Set this to Yes if the changes made to the settings in this menu are to take place immediately Otherwise the changes take effect beginning with the next system boot You can access this service aid directly from the AIX command line by typing usr pp diagnostics bin uspchrp s Create Customized Configuration Diskette This selection invokes the Diagnostic Package Utility Service Aid which allows the user to create a standalone diagnostic package configuration diskette The Standalone Diagnostic Package Configuration Diskette allows the following to be changed from the console e Default refresh rate for a low function
181. s on the system are decreased Select Console Select this option to define which display is used by the system for system management If no console is selected the console defaults to Serial Port 1 Press 0 to select this console as the active console Chapter 4 Using System Management Services 89 Multiboot Multiboot allows you to select a method for booting the system g Multiboot Select Software Software Default Select Install Device Select Boot Devices OK Prompt Multiboot Startup lt OFF gt Doarwnr Select Software If this option is supported by the operating system the names of the operating system installed are shown This option might not be supported by all operating systems If you are running AIX and you receive the following message No Operating System Installed this indicates that information in nonvolatile storage could have been lost as would happen if the battery had been removed To re create this value run the bootlist command under AIX with the appropriate parameters See the bootlist command in your AIX documentation Software Default If this option is supported by the operating system you can select the default operating system to start the system This option might not be supported by all operating systems Select Install Device Produces a list of devices such as the CD ROM from which the operating system may be installed Select a device and the system searc
182. s that are provided on the Web site with the latest image Note The update process can take up to sixty minutes and the system will always reboot itself during the update process Recovery Mode If the service processor detects that its programming has been corrupted when it is powering up to standby mode it will enter recovery mode In recovery mode it will ask for the firmware update diskettes by putting eight digit codes on the operator panel The eight digit codes are as follows Code Action A1FD 0000 System firmware has been corrupted and must be reflashed A1FD 0001 Insert update diskette 1 A1FD 0002 Insert update diskette 2 A1FD 0003 Insert update diskette 3 Notes 1 If the wrong diskette is inserted at any time or if the diskette is left in the drive after it has been read B1FD Q01F is displayed indicating that the wrong diskette is in the drive 2 If BIFD 001A is displayed at any time during the process the service processor must be reset by removing and reconnecting ac power After the update process is complete the service processor resets itself and goes through a complete reboot Chapter 3 Using the Service Processor 69 Configuring and Deconfiguring Processors or Memory All failures that crash the system with a machine check or check stop even if intermittent are reported as a diagnostic callout for service repair To prevent the recurrence of intermittent problems and
183. t I O drawer The basic system consists of one CEC drawer and one I O drawer in the same rack Connections between the CEC drawer and I O drawers are made through a number of cables which include the V S COMM cable RIO Remote Input Output cables and JTAG cable The CEC drawer supports one processor card which can have up to six processors each having its own L2 cache The processors share common system memory The system memory resides on one or two memory riser cards in the CEC drawer Up to 16 GB of user memory can be installed Power is provided to the system rack through an ac power cord that is connected to a distribution bus Power is connected from the distribution bus to each drawer independently All drawers use 200 240 V ac power The primary I O drawer has the following e 14 PCI slots e System operator panel e SPCN controller e Interrupt and system bus control logic e Service Processor e Optional boot DASDs The PCI bus speeds are as follows e Up to 33Mhz for the four 32 bit slots at 5 V e Up to 66Mhz for the ten 64 bit slots at 3 3 V Slots 1 5 8 10 13 and 14 support either 32 or 64 bit PCI adapters The remaining slots are 32 bit only The primary I O drawer has space for up to three media devices tape CD ROM and diskette drive Two optional disk drives can occupy PCI slots 13 and 14 Chapter 1 Introducing the Model H80 1 2 _RS 6000 Enterprise Server Model H80 Series User s Guide Chapter 2 Using t
184. t and run the diagnostic tests on the resources you are having problems with or select the All Resources option to check all of the configured resources Find the response in the following table and perform the Action listed in the Action column Diagnostic Response Action An SRN is displayed Go to Step 14 on page 162 The system hangs Report SRN 109 200 The Testing Complete menu and the No trouble was found message is displayed and you have not tested all of the resources Press Enter and continue with the testing The Testing Complete menu and the No trouble was found message displayed and you have tested all of the resources Go to Step 17 on page 163 Chapter 8 Hardware Problem Determination 161 Step 14 The diagnostics produced a SRN for this problem Do the following 1 Record the SRN 2 Report the SRN to the service organization 3 STOP You have completed these procedures Step 15 When you are loading the Standalone Diagnostics the attributes for the terminal must be set to match the defaults of the diagnostic programs The ASCII terminal must be attached to Serial Port 1 on the system unit Are you going to load Standalone Diagnostics and run them from a ASCII terminal NO Go to Step 16 on page 163 YES Go to Running the Diagnostics from a TTY Terminal on page 97 and make sure your terminal attributes are set to work with the diagnostic
185. tact your system administrator for the correct telephone number to enter here Until you have that number leave this field unassigned e Digital Pager Telephone Number is the number for a numeric pager carried by someone who responds to problem calls from your server Contact your administration center representative for the correct telephone number to enter For test purposes use a test number which you can change later See note on page e Customer Voice Telephone Number is the telephone number of a phone near the server or answered by someone responsible for the server This is the telephone number left on the pager for callback For test purposes use a test number which you can change later e Customer System Telephone Number is the telephone number to which your server s modem is connected The service or administration center representatives need this number to make direct contact with your server for problem investigation This is also referred to as the call in phone number 58 RS 6000 Enterprise Server Model H80 Series User s Guide Call Out Policy Setup Menu Callout settings can be set using the following menu CALL OUT POLICY SETUP MENU 1 Call Out policy First A11 Currently First 2 Remote timeout in seconds Currently 120 3 Remote latency in seconds Currently 2 4 Number of retries Currently 2 98 Return to Previous Menu 1 gt J Call Out policy can be set to first or a
186. tain and store the latest firmware diskettes each time the firmware gets updated in the event that the firmware gets corrupted and must be reloaded Download the detailed instructions as well as the latest flash images from this Web site Before doing a system firmware update check the Web site for the latest code and images Do not attempt a firmware update if you are unsure of the image you have or of the procedure required for the update The images are available on the Web site in either DOS format or AIX backup format e f downloading to a PC download the DOS image and follow the instructions The diskettes that are created will be in AIX backup format e f downloading to an RS 6000 follow the instructions to create an image on disk drives or on diskettes Updating System Firmware From the Service Processor Menus The service processor menus are available while the system is powered off As a privileged user from the service processor main menu select Service Processor Setup then select Reprogram Flash EPROM Menu The update process requests update diskettes as needed Updating System Firmware from the AIX Service Aids Note This service aid is supported only in On Line Diagnostics Refer to the detailed instructions that are provided on the Web site with the latest image 68 RS 6000 Enterprise Server Model H80 Series User s Guide Updating System Firmware from the AIX Command Line Refer to the detailed instruction
187. ted to the service center the Service Processor transmits the relevant system information the system s serial number and model type and Service Request Number SRN If connected to a digital pager service the Service Processor inputs a Customer Voice Telephone Number defined by the customer An established sequence of digits or the telephone number to a phone near the failed system could be used to signal a system administrator to a potential system failure During normal operations the Service Processor can also be configured to monitor the AIX operating system If AIX does not respond to the Service Processor heartbeat the Service Processor assumes the operating system is hung The service processor can automatically initiate a restart and if enabled initiate the call home function to alert the appropriate people to the system hang Unlike the Service Director the service processor cannot be configured in a client server environment where one system can be used to manage all dial out functions for a set of systems Prior to installing the Service Director feature ensure that you have the latest level of system firmware You also need a properly configured modem For more information on configuring a modem see Modem Configuration Menu on page 54 Service Director The Service Director is a software extension to the AIX operating system that monitors the system while the AIX operating system is running The Service Director monit
188. ter you select a processor card or a memory riser card a menu allowing the selection of a memory DIMM is displayed An example of this menu is shown below Chapter 3 Using the Service Processor 47 MEMORY CONFIGURATION DECONFIGURATION MENU 77 Enable Disable Memory Repeat Gard Currently Enabled 11 16 00 Configured by system 2 11 17 00 Configured by system 11 18 00 Configured by system 4 11 19 00 Configured by system 11 20 00 Configured by system 6 11 21 00 Configured by system 11 22 00 Configured by system 8 11 23 00 Configured by system 11 24 00 Configured by system 10 11 25 00 Configured by system 11 11 26 00 Configured by system 12 11 27 00 Configured by system 13 11 28 00 Configured by system 14 11 29 00 Configured by system 15 11 30 00 Configured by system 16 11 31 00 Configured by system 98 Return to Previous Menu OomnNnOwr Memory DIMMs are managed as a group Deconfiguring a DIMM will make the whole group unavailable 0 gt L J Note This table is built from vital product data collected during the last boot sequence The first time the system is powered up or after the system s non volatile ram NVRAM has been erased this table may be empty The table is rebuilt during the next boot into AIX The error status of the each memory DIMM is indicated by AB where B indicates the number of errors and A indicates the type of error according to the following table 1 Br
189. terminal LFT The refresh rate used by the standalone diagnostic package is 60Hz If the display s refresh rate is 77Hz then set the refresh rate to 77 e Different async terminal console You can create a console configuration file that allows a terminal attached to any RS232 or RS422 adapter to be selected as a console device The default device is an RS232 tty attached to the first standard serial port S1 Chapter 6 Introducing Tasks and Service Aids 119 Delete Resource from Resource List Use this task to delete resources from the resource list Note Only resources that were previously detected by the diagnostics and have not been deleted from the Diagnostic Test List are listed If no resources are available to be deleted then none are listed Disk Maintenance This service aid provides the following functions e Disk to Disk Copy e Display Alter Sector Disk to Disk Copy Notes 1 This service aid cannot be used to update to a different size drive The service aid only supports copying from a SCSI drive to another SCSI drive of similar size 2 Use the migratepv command when copying the contents to other disk drive types This command also works when copying SCSI disk drives or when copying to a different size SCSI disk drive Refer to System Management Guide Operating System and Devices for a procedure on migrating the contents of a physical volume This publication is located on the AlX V4 3 Documentatio
190. the AIX error log Page forward one page Return to Main Menu Refresh screen Enable or disable beep on error Exit system exerciser xorOa O7 0 O78 Chapter 6 Introducing Tasks and Service Aids 141 Abbreviations The following list describes abbreviations used in the exerciser reports Abbreviation Description COE Continue on error use number to select CP Device has run the specified number of cycles and is not running DD The exerciser has been terminated by a signal ER Device has stopped with an error HG The device is hung HOE Halt on error use number to select RN Device is running ST Device is stopped Memory Exerciser The memory exercisers are labeled memx where x is a number for the exerciser Multiple exercisers can be active The memory exerciser requests as many memory buffers as possible from AIX The exerciser then fills the memory buffers with specified bit patterns then reads and compares the memory buffers to the specified bit patterns On systems with multiple processors a process is started for each processor The free memory space is split evenly between the available processors thus reducing the time required to exercise all of the memory If the system is working correctly there are no comparison errors Ifa nonrecoverable memory error occurs the system crashes Recoverable memory errors are logged by the AIX operating system The following items must be available to run this serv
191. the System Management Services do the following 1 Turn on or restart the system 2 Watch for the banner screen to appear on the display If an ASCII terminal is being used the banner screen will be lines of text in the form of RS 6000 RS 6000 RS 6000 If a color monitor is attached to a graphics adapter and a keyboard is connected to the primary I O drawer the banner screen will be a graphical logo 3 After the banner screen is displayed the POST indicator words memory keyboard network scsi and speaker appear across the bottom of the screen Press the numeric 1 key after the word keyboard appears and before the last word speaker appears For more information on the POST indicator words refer to POST Indicators on Note The System Management Services can also be started using the Service Processor Boot Mode Menu See Boot Mode Menu on page Chapter 4 Using System Management Services 81 After the System Management Services starts the following screen displays i Utilities Password Utilities Display Error Log Remote Initial Program Load Setup SCSI Utilities Select Console Mul tiBoot Select Language OK Prompt ONAN WNMYE 82 RS 6000 Enterprise Server Model H80 Series User s Guide Each option on the System Management Services Utilities menu is described in this section Password Utilities Entering this selection permits access to the options shown on the following screen
192. the modems first See Call In Call Out Setup Menu on page 53 for information on configuring modems Option 2 is used to set the number of rings 40 RS 6000 Enterprise Server Model H80 Series User s Guide e Reboot Restart Policy Setup Menu The following menu controls Reboot Restart Policy g i Reboot Restart Policy Setup Menu 1 Number of reboot attempts Currently 1 2 Use OS Defined restart policy Currently Yes 3 Enable supplemental restart policy Currently No 4 Call Out before restart Currently Disabled 98 Return to Previous Menu 1 gt Reboot is the process of bringing up the system hardware for example from a system reset or power on Restart is activating the operating system after the system hardware is reinitialized Restart must follow a successful reboot Number of reboot attempts If the server fails to successfully complete the boot process it attempts to reboot the number of times specified Entry values equal to or greater than 0 are valid Only successive failed reboot restart attempts count Use OS Defined restart policy Allows the service processor to react or not react in the same way as the operating system to major system faults by reading the setting of the operating system parameter Automatically Restart Reboot After a System Crash This parameter may or may not be defined depending on the operating system or its version level If the operating system autom
193. their original location To prevent problems that can occur when running this service aid from disk it is suggested that this service aid be run when possible from the diagnostics that are loaded from removable media Display Alter Sector This selection allows the user to display and alter information on a disk sector Note Use caution when you use this service aid because inappropriate modification to some disk sectors can result in total loss of all data on the disk Sectors are addressed by their decimal sector number Data is displayed both in hex and in ASCII To prevent corrupted data from being accessed the service aid does not display information that cannot be read correctly Display Configuration and Resource List If a device is not included in the Test List or if you think a Diagnostic Package for a device is not loaded check by using the Display Configuration and Resource List task If the device you want to test has a plus sign or a minus sign preceding its name the Diagnostic Package is loaded If the device has an asterisk preceding its name the Diagnostic Package for the device is not loaded or is not available This service aid displays the item header only for all installed resources no vital product data VPD is displayed Use this service aid when there is no need to see the VPD Display Firmware Device Node Information This task displays the firmware device node information that appears
194. thers as required 7 busy 6 no dial tone 4 error 3 no carrier 2 ring 0 0K PROGRAMMING NOTE No blanks between double quote marks condout send AT amp FQOT r Reset to factory defaults ignore O r or OK r n timeout 2 Ignore modem response send ATEOT r Initialize modem Echo OFF expect O r or OK r n timeout 2 Enable responses Numeric send ATQOVOXOT r Limit response codes expect O r timeout 2 Confirm commands successful send ATSO 0 r Set AutoAnswer OFF expect O r timeout 2 Confirm command successful send AT amp C1 amp D2 r Detect carrier and DTR expect Q r timeout 2 Confirm command successful done connect send ATDT N r Tone dialing command N from Call Home setup Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 10 r or 5 r or 1 r busy 7 r timeout 60 196 RS 6000 Enterprise Server Model H80 Series User s Guide done retry send A expect 16 r or 15 r or 14 r or 12 r or timeout 60 done disconnect delay 2 send delay 2 send ATHOT r ignore O r or OK r timeout 2 send ATEQQ1 r ignore O r timeout 1 done condin send AT amp FQOT r ignore O r or OK r n timeout 2 send ATEOT r expect O r or OK r n timeout 2 send ATQOVOXOT r expect O r timeout 2 send ATSO 2 r expect Q r timeout 2 send AT amp C1 amp D2 r expect O r timeout 2 done waitcall ign
195. thout certifying fmtcert Formats and certifies the media Diskette Format This selection formats a diskette by writing patterns to it Chapter 6 Introducing Tasks and Service Aids 133 Generic Microcode Download This service aid provides a means of executing a generic script from a diskette The intended purpose for this generic script is to load microcode to a supported resource This script runs whatever program is required in order to download the microcode onto the adapter or device This service aid is supported in both concurrent and standalone modes from disk LAN or loadable media On entry the service aid displays information about what it does It then asks for a Genucode diskette to be inserted into the diskette drive The diskette must be in tar format The service aid then restores the script file genucode to the tmp directory and runs the script The script must at that point then pull any other needed files from the diskette The script should then run whatever program is necessary in order to perform its function On completion a status code is returned and the user is returned to the service aid The genucode script should have a usr bin ksh line at the beginning of the file Return status of 0 should be returned if the program was successful Hot Plug Task The Hot Plug Task provides software function for those devices that support hot plug or hot swap capability This includes PCI adapters SCSI d
196. ting system process Restart describes activating the operating system after the system hardware is reinitialized Restart must follow a successful reboot Boot IPL Speed When the server enters reboot recovery slow IPL is automatically started which gives the POST an opportunity to locate and report any problems that may otherwise be untested Failure During Boot Process During the boot process either initially after system power on or upon reboot after a system failure the service processor monitors the boot progress If progress stops the service processor can reinitiate the boot process reboot if enabled to do so The service processor can re attempt this process according to the number of retries selected in the Reboot Restart Policy Setup Menu Failure During Normal System Operation When the boot process completes and control transfers to the operating system OS the service processor can monitor operating system activity see the Set Surveillance Parameters option in the SERVICE PROCESSOR SETUP MENU If OS activity stops due to a hardware or software induced failure the service processor can initiate a reboot restart process based on the settings in the Service Processor Reboot Restart Policy Setup Menu and the OS automatic restart settings see the operating system documentation If you are using the AIX operating system the menu item under SMIT for setting the restart policy is Automatically Reboot After Crash Tr
197. tor appears press the numeric 6 key on the keyboard to indicate that diagnostics are to be loaded 3 Enter requested passwords 4 Follow instructions to select a console Did the Diagnostics Operating Instructions display without any obvious display problem NO Go to Step 7 on page 158 YES Go to Step 9 on page 158 Chapter 8 Hardware Problem Determination 157 Step 7 Locate your symptom in the following table and perform the action listed in the Action column Symptom Action Display problem Go to All other symptoms Go to Problem Determination When Unable to Load Diagnostics on page 164 Step 8 This step analyzes a console display problem Find your type of console display in the following table and perform the action listed in the Action column Console Display Action Display Device Go to the display documentation for problem determination ASCII terminal Go to the problem determination documentation for this type of terminal Step 9 The diagnostics loaded correctly Press Enter Is the Function Selection menu displayed NO Go to Step 10 on page 159 YES Go to Step 11 on page 160 158 RS 6000 Enterprise Server Model H80 Series User s Guide Step 10 There is a problem with the keyboard Find the type of keyboard you are using in the following table and perform the action listed in the Action column Keyboard Type
198. tton Note Normally the tray makes a ratcheting sound when you pull it open using the above procedure 20 _RS 6000 Enterprise Server Model H80 Series User s Guide Ergonomic Information After you have set up your system we encourage you to visit the Healthy Computing Web site Good ergonomic practice is important to get the most from your workstation and to avoid discomfort This means that the equipment and the workplace should be arranged to suit your individual needs and the kind of work you do The Healthy Computing Web site gives ergonomic guidelines to help you understand the ergonomic considerations that you should know when working at a computer workstation The address is http www us pc ibm com healthycomputing Using the Service Processor and Service Director Features The Service Processor and Service Director features protect users against unnecessary system downtime by keeping support personnel both internal and external aware of any unexpected changes in the system environment In combination the two features provide a flexible solution to automated system maintenance Service Processor The Service Processor runs on its own power boundary and continually monitors hardware attributes the AIX operating system and the environmental conditions within the system Any system failure which prevents the system from returning to an operational state a fully functional AIX operating system is reported by the Servi
199. ue False The default is False When the setting is True and if the service processor parameter Use OS Defined Restart Policy is Yes the default Service Processor takes over for AIX to reboot restart after a hardware or surveillance failure 64 RS 6000 Enterprise Server Model H80 Series User s Guide Service Processor Reboot Restart Policy Controls The operating system s automatic restart policy see operating system documentation indicates the operating system response to a system crash The service processor can be instructed to refer to that policy by the Use OS Defined Restart Policy setup menu If the operating system has no automatic restart policy or if it is disabled then the service processor restart policy can be controlled from the service processor menus Use the Enable Supplemental Restart Policy selection Use OS Defined restart policy The default setting is Yes This causes the service processor to refer to the OS Automatic Restart Policy setting and take action the same action the operating system would take if it could have responded to the problem causing the restart When this setting is No or if the operating system did not set a policy the service processor refers to Enable supplemental restart policy for its action Enable supplemental restart policy The default setting is No If set to Yes the service processor restarts the server when the operating system loses control and either The Use OS Defin
200. uide Service Processor Error Logs The service processor error logs an example of which is shown below contain error conditions detected by the service processor i Error Log 1 11 30 99 19 41 56 Service Processor Firmware Failure B1004999 Enter error number for more details Press Return to continue or x to return to menu Press C to clear error log any other key to continue gt i S Note The time stamp in this error log is Coordinated Universal Time CUT which is also referred to as Greenwich Mean Time GMT AIX error logs have additional information available and can time stamp with local time Entering an error number provides nine words of system reference code SRC data an example screen is shown below g Detail 6005 SRC word11 B1004999 word12 0110005D word13 00000000 word14 00000000 word15 00001111 word16 00000 000 word17 B1004AAA word18 0114005D word19 A4F1E909 B1004999 Press Return to continue or x to return to menu L J If Return is pressed the contents of NVRAM will be dumped 320 bytes at a time starting at address 0000 Chapter 3 Using the Service Processor 75 System POST Errors If POST Power On Self Test errors occur during system start the Read System POST Error log when used with the diagnostics helps isolate faults Read System POST Errors Version 1 Severity 2 Disposition 0 Initiator 0 Event being reported
201. uire any service actions are ignored Backup and Restore Media This service aid allows verification of backup media and devices It presents a menu of tape and diskette devices available for testing and prompts for selecting the desired device It then presents a menu of available backup formats and prompts for selecting the desired format The supported formats are tar backup and cpio After the device and format are selected the service aid backs up a known file to the selected device restores that file to tmp and compares the original file to the restored file The restored file remains in tmp to allow for visual comparison All errors are reported 112 RS 6000 Enterprise Server Model H80 Series User s Guide Certify Media This task allows the selection of diskette or hard files to be certified Hard files can be connected either to a SCSI adapter non RAID or a PCI SCSI RAID adapter The usage and criteria for a hard file connected to a non RAID SCSI adapter are different from those for a hard file connected to a PCI SCSI RAID adapter e Certify Diskette This selection enables you to verify the data written on a diskette When you select this service aid a menu asks you to select the type of diskette being verified The program then reads all of the ID and data fields on the diskette one time and displays the total number of bad sectors found e Certify Hardfile Attached to a Non RAID SCSI Adapter This selection reads al
202. ut Expect a connection response N pager call center number commas 6sec wait time to enter paging number R return number Confirm successful command Wait before hanging up Assure command mode Allow mode switching delay Hang up Confirm successful command Reset to factory defaults EQ data compression disabled EQ echo disabled Ignore modem response Trellis modulation disabled Retrain with adaptive rate 190 RS 6000 Enterprise Server Model H80 Series User s Guide expect O r or OK r n timeout 2 Confirm successful command send ATVOXOSO 0 r Numeric response code AT compatible messages Auto Answer disabled expect O r timeout 2 Confirm commands successful done error Handle unexpected modem responses expect 8 r or 7 r or 4 r or 3 r delay 2 done Appendix D Modem Configurations 191 Sample File modem_z cfg COMPONENT_NAME ESPSETUP ENTRY SERVICE PROCESSOR SETUP Z FUNCTIONS Modem configuration file for many early Hayes compatible modems This example uses the ATZ reset command to choose the factory defaults This setup will work for many modems but it is required for early vintage modems which respond to neither the ATZO reset command nor the extended amp commands Refer to your modem manual Trademark of Hayes Microcomputer Products Inc C COPYRIGHT International Business Machines Corp 1996 All Rights Reserved Licensed Materials Property of IBM US
203. ut 2 Confirm command successful done connect send ATDT N r Tone dialing command N from Call Home setup Expect a connection response Appendix D Modem Configurations 199 expect 16 r or 15 r or 14 r or 12 r or 10 r or 5 r or 1 r busy 7 r timeout 60 retry expect 16 r or 15 r or 14 r or 12 r or timeout 60 disconnect condin done send A done delay 2 send delay 2 send ATHOT r ignore O r or OK r timeout 2 send ATEQQ1 r ignore O r timeout 1 done send AT amp FOQOT r ignore O r or OK r n timeout 2 send ATEOT r expect O r or OK r n timeout 2 send ATQOVOXOT r expect O r timeout 2 send ATSO 2 r expect O r timeout 2 send AT amp C1 amp D2 amp R1 r expect Q r timeout 2 done waitcall ignore 2 r timeout 1 expect 2 r timeout 10 expect 16 r or 15 r or 14 r or 12 r or timeout 60 page ripo done send ATDT N R3 r expect O r timeout 60 delay 2 send ATHOT r expect O r timeout 2 done send AT amp FOQOT r ignore O r or OK r n timeout 2 send ATEOT r expect O r or OK r n timeout 2 send ATQOVOXOT r expect O r timeout 2 send ATSO 0 r expect Q r timeout 2 send AT amp C1 amp D2 amp R1 r expect O r timeout 2 Repeat the previous command Expect a connection response 10 r or 5 r or 1 r busy 7 r Separate from previous d
204. wer control network utilities menu 50 powering on and off 4 preface xv primary console 184 privileged user menus 31 problem determination using the standalone or online diagnostics 155 164 when unable to load diagnostics 164 processor configuration deconfiguration menu 46 processor memory 70 configure 70 deconfigure 70 product disposal 169 publications online xv 206 RS 6000 Enterprise Server Model H80 Series User s Guide R reboot restart policy setup menu 41 recycling 169 related publications xv repair log service aid 139 restart recovery 64 RETAIN 60 retries 59 ring indicate power on menu 40 run exercisers 141 running the online diagnostics in concurrent mode 105 running the online diagnostics in maintenance mode 105 running the online diagnostics in service mode 103 running the standalone diagnostics 106 S safety electrical ix safety notices ix serial port selection menu 55 serial port snoop setup menu 38 serial port speed setup menu 56 service director feature 21 service processor boot mode menu 43 call in call out setup menu 53 call out call home 73 call out policy setup menu 59 checklist 173 console mirroring 74 customer account setup menu 60 error logs 75 functions 61 general user menu 29 language selection menu 52 service processor continued main menu 31 memory configuration deconfiguration menu 47 menus 27 menus list 26 modem configuration menu 54 monitoring surveillance 71
205. y Command by pressing Enter The service aid then indicates the status of the transmission When the transmission is completed the results of the transmission displays Notes e A Check Condition can be returned when the bus or device is working correctly e AIX does not allow the command to be sent if the device is in use by another process SCSD Tape Drive Service Aid This service aid allows you to obtain the status or maintenance information from a SCSD tape drive Not all models of SCSI tape drive are supported The service aid provides the following options e Display time since a tape drive was last cleaned The time since the drive was last cleaned displays on the screen as well as a message regarding whether the drive is recommended to be cleaned e Copy a tape drive s trace table The trace table of the tape drive is written to diskettes or a file The diskettes must be formatted for DOS Writing the trace table may require several diskettes The actual number of diskettes is determined by the size of the trace table Label the diskettes as follows e TRACE X DAT 144 RS 6000 Enterprise Server Model H80 Series User s Guide Where x is a sequential diskette number The complete trace table consists of the sequential concatenation of all the diskette data files When the trace table is written to a disk file the service aid prompts for a file name The default name is tmp TRACE x where x is the AIX name of the
206. y Configuration and Resource List ooa aaa Display Firmware Device Node Information o aoaaa aa Display Hardware Error Report aoaaa aaa a Display Hardware Vital Product Data aoaaa a Display Machine Check Error Log aaa aaa a Display Microcode Level 2 0000 0p a Display or Change Bootlist 2 00200000020 Display or Change Diagnostic Run Time Options Display Previous Diagnostic Results 220000004 Display Resource Attributes 0 0 0 0 002 ee Display Service Hints 0 0 0000000 ee Display Software Product Data 0 002 200 200008 Display System Environmental Sensors 0020005 EXaMpPleSs oaea a e a e A a a EE on ao ee he ee Display Test Patterns a na aaa aaa ee Download Microcode 0 000 ee Download Microcode to PCI SCSI RAID Adapter Download Microcode to Disk Drive Attached to a PCI SCSI RAID Adapter Download Microcode to a PCI FC AL Adapter Download Microcode to Other Devices 20 Fibre Channel RAID Service Aid 000000 eee ee Flash SK NET FDDI Firmware 0 0 0 000000 e eee eee Format Media 2000000022 Hardfile Attached to SCSI Adapter non RAID Hardfile Attached to PCI SCSI RAID Adapter OpticaliMedian wis aes barat eek SR a E eE e EN e aS vi RS 6000 Enterprise Server Model H80
207. ystem boots from the default boot list that is stored in the system firmware Using this option to boot the system is the preferred way to run Standalone diagnostics Chapter 3 Using the Service Processor 43 Boot to Open Firmware When this selection is enabled the system boots to the Open Firmware prompt System Information Menu This menu provides access to system configuration information error logs system resources and processor configuration g SYSTEM INFORMATION MENU 1 Read VPD Image from Last System Boot 2 Read Progress Indicators from Last System Boot 3 Read Service Processor Error Logs 4 Read System POST Errors 5 Read NVRAM 6 Read Service Processor Configuration 7 Processor Configuration Deconfiguration Menu 8 Memory Configuration Deconfiguration Menu 9 Power Control Network Utilities Menu 98 Return to Previous Menu 99 Exit from Menus 1 gt e Read VPD Image from Last System Boot Displays manufacturer s vital product data VPD such as serial numbers part numbers and so on that was stored from the system boot prior to the one in progress now 44 RS 6000 Enterprise Server Model H80 Series User s Guide e Read Progress Indicators from Last System Boot Displays a number of the boot progress indicators which may include Service Processor checkpoints IPLROS checkpoints and or AIX configuration codes from the previous system boot This information can be useful in
208. ystem might cause unpredictable results in the data files and the next IPL will take longer to complete 1 Open the rack door 2 Press the power button on the primary I O drawer operator panel The power LED on the primary I O drawer operator panel starts blinking at a fast rate BOFF appears in the primary operator panel display When the power off sequence is complete the system goes into Standby mode as evidenced by the following e OK message displays in the primary operator panel display e The primary I O drawer operator panel LED will start blinking at a slow rate e The CEC drawer power LED will start blinking at a slow rate Powering On the System Perform the following steps to power on the CEC drawer and attached I O drawer 1 Open the rack door Look for OK in the primary operator panel display which indicates that the system is in Standby mode 2 Press the power button on the primary I O drawer operator panel The power LED on the primary I O drawer operator panel starts blinking at a fast rate Checkpoints codes 9xxx appear in the operator panel display When the power up sequence is complete the following events occur e The power LED on the primary I O drawer operator panel stops blinking and stays on 4 RS 6000 Enterprise Server Model H80 Series User s Guide e The power LED on the CEC drawer stops blinking and stays on Powering Off and Powering On the System Using the Service Processor The system

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