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IBM A40P User's Manual

1. 1 1 2 2 3 3 ER FIR 4 4 5 2 nn IBM io TR da RER Sp TBR aw AL 100 C 212 F BEAR 106 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer CD ROM a HUF CD ROM
2. jg CD ROM 3K CD ROM KZH Ab o 4 CD ROM 3A 3B BET EDO 5 32 kg 70 5155 55 kg 121 2 5 10 Chapter 10 Related Service Information 107 1 A LANZA on
3. Su 1 Safety Information 1 edo PX ASP RA RATA RER Safety Information 1 Me 1 1 Safety Information 4 a8 1 po ER 94 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer Chapter 10 Related Service Information Safety notices multi lingual translations Safety Information General Safety Grounding requirements Electrical safety Handling electrostatic discharge Denitive devices Safety inspection guide Problem determination tips File updates Adding adapters to the system 95 125 125 125 125 v 127 127 129 129 130 Software considerations BIOS Drivers Hardware cons
4. 108 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer SE 4 KES A ARK Class3A Class 3B AER E E o FIRRAR NEEM AFRE FE 5 A gt 32 AF 70 5 gt 55 121 2 10 E bee de RH aL Rene OREM LMAORELTOR ub CRB TERA MARI gt gt i ik Chapter 10 Related Service Information 109 A DANGER Pour viter tout risque de choc lectrique ne manipulez aucun c ble et n effectuez aucune op ration d installation d entretien ou de reconfiguration de ce produit au cours d un orage Pour viter tout risque de choc lectrique Les cordons d alimentation du pr sent produit et de tous les appareils qui lui sont connect s doivent tre branch s sur des socles de prise de courant correctement c bl s et mis la terre Afin d viter tout risque de choc lectrique provenant d une diff rence de potentiel de terre n utilisez qu une main lorsque cela est possible pour connecter ou d connecter les cordons d interface Le courant lectrique passant dans les c bles de communication ou les cordons t l phoniques
5. 1 PCI card PCI system error 2 Riser card if installed 3 System board 025 000 XXX 1 No action IDE interface Test Passed 025 00X XXX IDE signal cable 025 01X XXX IDE interface failure Puo Na Check power supply IDE device System board 025 027 XXX IDE interface Configuration Setup error PID IDE signal cable Flash the system IDE device System board 025 02X XXX 025 03X XXX 025 04X XXX IDE Interface failure PO D IDE signal cable Check power supply IDE device System board 025 195 XXX IDE interface Test aborted by user 025 196 XXX IDE interface test halt error threshold exceeded Ina Information Re start the test if necessary Press F3 to review the log file Re start the test to reset the log file 025 197 XXX IDE interface test warning 025 198 XXX IDE interface test aborted Make sure the component that is called If a component is called out make sure out is connected and or enabled Re run test Component that is called out in warning statement Component under test it is connected and or enabled Flash the system and re test Go to the Undetermined problems section 025 199 XXX IDE interface test failed cause unknown 030 000 XXX SCSI interface Test Passed Go to the Undetermined problems No action section Flash the system and re test Replace component under function test Chapter 6 Symptom to FRU Index 49
6. Diagnostic Error Code FRU Action 030 00X XXX 1 SCSI signal cable 030 01X XXX 2 Check 1 SCSI interface failure com power BARRES 3 SCSI device 4 SCSI adapter card if installed 5 System board 030 027 XXX Gini is 1 SCSI signal cable interface Con iguration etup error 2 Flash the system 3 SCSI device 4 SCSI adapter card if installed 5 System board 030 03X XXX 1 SCSI signal cable 030 04X XXX 2 Check 1 SCSI interface error l NN 3 SCSI device 4 SCSI adapter card if installed 5 installed System board 030 195 XXX 1 Information SCSI interface Test aborted by user f 2 Re start the test if necessary 030 196 XXX 1 Press F3 to review the log file SCSI interface test halt error threshold gt Restart th he log fil exceeded Re start the test to reset the log file 030 197 XXX 1 Make sure the component that is called SCSI interface test warning out is connected and or enabled 2 Re run test 3 Component that is called out in warning statement 4 Component under test 030 198 XXX 1 If a component is called out make sure SCSI interface test aborted it is connected and or enabled 2 Flash the system and re test 3 Go to the Undetermined problems section 030 199 XXX l 1 Go to the Undetermined problems SCSI interface test failed cause unknown section 2 Flash the system and re test 3 Replace component under function test 035 000 XXX 1 No action RAID interface Test Passed L
7. on Wizard Adapter Wizard Adapter Memory Wizard Adapter Cable DBCS Japanese Display Adapter A System Board Riser card 20001 to 20003 Image Adapter A Image I Adapter A Memory Module DRAM VRAM 20004 Memory Module DRAM VRAM Image Adapter A Image I Adapter A 20005 to 20010 Image Adapter A Image I Adapter A Memory Module DRAM VRAM 200XX Not listed above 20101 to 20103 oO np gt ar D Image Adapter A Image I Adapter A Memory Module DRAM VRAM System Board Riser card Printer Scanner Option Image Adapter A Memory Module DRAM VRAM 20104 on Memory Module DRAM VRAM Printer Scanner Option Image Adapter A 20105 to 20110 on gt Printer Scanner Option Image Adapter A Memory Module DRAM VRAM Image Adapter A Memory Test failure indicated by graphic of adapter _ Replace memory module shown in graphic 206XX ON SCSI 2 Adapter Any SCSI Device System Board Riser card 70 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer POST Error Code FRU Action 208XX Verify there are no duplicate SCSI ID settings on the same bus 1 Any SCSI Device 210XXXX Internal bus size unknown 210XXX1 External bus size unknown Pon gt SCSI Hard Disk Drive SCSI Adapter or System Board SCSI Cable SCSI ID Switch on some models Tape Drive amber
8. 080 197 XXX Game Port interface test warning 1 Make sure the component that is called out is connected and or enabled 2 Re run test 3 Component that is called out in warning statement 4 Component under test 080 198 XXX Game Port interface test aborted 1 If a component is called out make sure it is connected and or enabled 2 Flash the system and re test 3 Go to the Undetermined problems section 080 199 XXX Game Port interface test failed cause unknown 1 Go to the Undetermined problems section 2 Flash the system and re test 3 Replace component under function test 086 000 XXX 1 No action Mouse Port interface Test Passed 086 001 XXX 1 Mouse Mouse Port interface Presence 3 System board 086 032 XXX 1 Mouse Mouse Port interface Device controller 2 System board failure 086 035 XXX 1 Mouse Mouse Port interface Reset 2 System board 086 040 XXX 1 Run Setup Mouse Port interface IRQ failure 2 Mouse 3 System board 086 195 XXX Mouse Port interface Test aborted by user Information 2 Re start the test if necessary 52 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer Diagnostic Error Code FRU Action 086 196 XXX tai 1 Press F3 to review the log file Mouse Port interface test halt error threshold exceeded 2 Re start the test to reset the log file 086 197 XXX Mouse Por
9. 5 Select Automatic Hardware Power Management 6 Set Automatic Hardware Power Management to Disabled 7 If the problem persists continue to 3 Run diagnostics If necessary refer to Diagnostics on page 8 If you receive an error replace the part that diagnostics calls out or go to Symptom to FRU Index on page 7 If the test stops and you camnot continue replace the last device tested 2 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer Chapter 2 General Information Features The NetVista type 2271 6840 6841 computers are available in 5 x 7 five 1 O adapter slots plus one AGP slot and seven drive bays Type 2271 is the minitower with the A40 board and modem Type 6840 is the minitower with the A40 board Type 6841 is the minitower with the A40P board Not all models come with all features summarized here Microprocessor Intel Pentium II microprocessor with 256 KB of internal L2 cache memory Memory Support for dual inline memory modules DIMMs 3 3 V synchronous 168 pin unbuffered 133 MHz nonparity synchronous dynamic random access memory SDRAM 64 MB 128 MB and 256 MB unbuffered nonparity DIMMs for a maximum of 512 MB DIMM heights of 38 1 mm 1 5 inches 512 KB flash memory for system programs Internal drives 3 5 inch 1 44 MB diskette drive Internal hard disk drive e EIDE CD or DVD drive some models Vid
10. Chapter 10 Related Service Information 101 A Cuidado Ao substituir a bateria utilize apenas o N mero de Pe a IBM 33F8354 ou um tipo de bateria equivalente recomendado pelo fabricante Se seu sistema possuir um m dulo com uma bateria de l tio substitua o apenas pelo mesmo tipo de m dulo produzido pelo mesmo fabricante A bateria cont m l tio e pode explodir se n o for utilizada manuseada e descartada de forma adequada Nao Jogue ou coloque na gua Aque a a mais de 100 C 212 F Conserte nem desmonte Descarte a bateria conforme requerido pelas disposi es e regulamenta es locais 102 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer Cuidado Quando uma unidade de CD ROM estiver instalada observe o seguinte A utiliza o de controles ou ajustes ou a execu o de procedimentos diferentes daqueles especificados nesta publica o pode resultar em exposi o perigosa radia o A remo o das tampas da unidade de CD ROM pode resultar em exposi o a radia o perigosa de laser N o existem pe as que possam ser consertadas no interior da unidade de CD ROM N o remova as tampas da unidade de CD ROM PERIGO Algumas unidades de CD ROM cont m um diodo de laser da Classe 3A ou da Classe 3B Observe o seguinte Radia o de laser quando aberto N o olhe diretamente para o feixe de laser n o olhe diretamente com instrumen
11. Removing the cover on page 15 3 Remove the four screws that secure the power supply to the back of the chassis 34 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer 4 Remove the power supply Chapter 5 FRU Replacements 35 36 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer Chapter 6 Symptom to FRU Index SIMM DIMM RIMM memory errors 37 No beep symptoms 58 Hard disk drive boot error 38 POST error codes 59 Diagnostic error codes 39 Miscellaneous error messages 73 Beep symptoms lt 57 Undetermined problems 75 The Symptom to FRU index lists error symptoms and possible causes The most likely cause is listed first Always begin with Chapter 1 General Checkout on This index can also be used to help you decide which FRUs to have available when servicing a computer If you are unable to correct the problem using this index go to Undetermined problems on page 75 Notes e If you have both an error message and an incorrect audio response diagnose the error message first If you cannot run the diagnostic tests or you get a diagnostic error code when running a test but did receive a POST error message diagnose the POST error messa
12. Do not Throw or immerse into water Heat to more than 100 C 212 F Repair or disassemble Dispose of the battery as required by local ordinances or regulations Chapter 10 Related Service Information 97 A CAUTION When a CD ROM drive is installed note the following Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure Removing the covers of the CD ROM drive could result in exposure to hazardous laser radiation There are no serviceable parts inside the CD ROM drive Do not remove the CD ROM drive covers DANGER Some CD ROM drives contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam 98 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer Le 32 kg 70 5 lbs gt 55 kg 121 2 lbs CAUTION Use safe lifting practices when lifting your machine Chapter 10 Related Service Information 99 A CAUTION Electrical current from power telephone and communication cables can be hazardous To avoid personal injury or equipment damage disconnect the attached power cords telecommunications systems networks and modems before you open the server covers unless instructed otherwise in the installation a
13. Insert a Diskette icon appears with a 1 System Board known good diagnostics diskette in the first E P 3 5 inch diskette drive 2 Diskette Drive Cable 3 Riser card 4 Network Adapter Intensity or color varies from left to right of Display characters and color bars 2 System Board No power or fan not running 1 See Power supply on page 33 Non system disk or disk error type message 1 Diskette Drive with a known good diagnostic diskette 2 System Board 3 Diskette Drive Cable 4 Riser card aa ES 8 8 Play 2 System Board Power on indicator or hard disk drive in use 4 Power Supply light not on but computer works correctly 2 System Board 3 LED Cables Printer problems 1 Printer Program loads from the hard disk with a 1 Run Setup known good diagnostics diskette in the first 2 Diskette Dri 3 5 inch diskette drive AA ARIVE 3 Diskette Drive Cable 4 System Board 5 Riser card 6 Power Supply RPL computer cannot access programs from 1 If network administrator is using its own hard disk LCCM Hybrid RPL check startup sequence a First device network b Second device hard disk 2 Hard disk drive RPL computer does not RPL from server 1 Check startup sequence 2 Check the network adapter LED status Serial or parallel port device failure system 1 External Device Self Test OK board port 2 External Device 3 Cable 4 System Board Serial or parallel port device failure adapter 1 External Device Self Tes
14. iv Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer 129 129 130 130 130 130 131 132 134 134 136 138 139 Chapter 1 General Checkout This general checkout procedure is for type 2271 6840 6841 computers Attention The drives in the computer you are servicing might have been rearranged or the drive startup sequence changed Be extremely careful during write operations such as copying saving or formatting Data or programs can be overwritten if you select an incorrect drive Diagnostic error messages appear when a test program finds a problem with a hardware option For the test programs to properly determine if a test Passed Failed or Aborted the test programs check the error return code at test completion See General error messages appear if a problem or conflict is found by an application program the operating system or both For an explanation of these messages refer to the information supplied with that software package Notes e Type 2271 6840 6841 computers default to come up quiet no beep and no memory count and checkpoint code display when no errors are detected by POST e To enable beep and memory count and checkpoint code display when a successful POST occurs do the following 1 Select Start Options in the Configuration Setup Utility program see Setup Utility program on page 7 2 Set Power On Self Tes
15. IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A 138 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer Trademarks The following terms are trademarks of the IBM Corporation in the United States or other countries or both Alert on LAN Aptiva AT BookManager EduQuest FaxConcentrator HelpClub HelpFax IBM Intellistation Netfinity Netfinity Manager NetVista OS 2 PC 700 Personal System 2 Predictive Failure Analysis Rapid Resume SelectaSystem ScrollPoint SystemView SystemXtra TrackPoint TrackPoint II XGA Asset ID Business Partner HelpCenter HelpWare Micro Channel NetView PC 300 PS ValuePoint RETAIN Skill Dynamics ThinkPad Wake on LAN ActionMedia Celeron LANDesk MMX Pentium and Proshare are trademarks or registered trademarks of Intel Corporation in the U S and other countries Microsoft Windows Windows NT and the Windows logo are registered trademarks of Microsoft Corporation Other company product and service names used in this publication may be trademarks or service marks of other corporations Chapter 10 Related Service Information 139 140 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer Part Number 06P1775 Printed in USA 1P P N 06P1775
16. Video cable Monitor Video card if installed System board PON gt 005 032 XXX Video Device Controller failure Video card if installed System board D a 005 036 XXX Video Register error Video card if installed System board D 005 038 XXX System BIOS extension failure Video card if installed System board D 005 040 XXX Video IRQ failure 005 195 XXX Video Test aborted by user Video card if installed System board D Information D Re start the test if necessary 005 196 XXX Video test halt error threshold exceeded Press F3 to review the log file 2 Re start the test to reset the log file Chapter 6 Symptom to FRU Index 43 Diagnostic Error Code FRU Action 005 197 XXX Video test warning 1 Make sure the component that is called out is connected and or enabled 2 Re run test 3 Component that is called out in warning statement 4 Component under test 005 198 XXX Video test aborted 1 If a component is called out make sure it is connected and or enabled 2 Flash the system and re test 3 Go to the Undetermined problems section 005 199 XXX Video test failed cause unknown 1 Go to the Undetermined problems section Flash the system and re test om Replace component under function test 005 2XX XXX 1 Video card if installed 005 3XX XXX 2 Syst board Video subsystem error un 0
17. 2 Run setup enable port 3 System board 011 002 XXX 1 System board 011 003 XXX Serial port Timeout Parity error 011 013 XXX 1 System board 011 014 XXX Serial port Control Signal Loopback test failure 011 015 XXX Serial port External Loopback failure Wrap plug D System board 011 027 XXX du Conti aie 1 Run Setup enable port erial port Con iguration etup error 2 Flash the system 3 System board 011 03X XXX 1 System board 011 04X XXX Serial port failure 011 195 XXX Serial port Test aborted by user Information N Re start the test if necessary 011 196 XXX Serial port test halt error threshold exceeded 1 Press F3 to review the log file N Re start the test to reset the log file 011 197 XXX Serial port test warning 1 Make sure the component that is called out is connected and or enabled 2 Re run test 3 Component that is called out in warning statement 4 Component under test 011 198 XXX Serial port test aborted 1 If a component is called out make sure it is connected and or enabled 2 Flash the system and re test 3 Go to the Undetermined problems section 011 199 XXX Serial port test failed cause unknown 1 Go to the Undetermined problems section Flash the system and re test on Replace component under function test 011 2XX XXX Serial port signal failure 1 External serial device D System b
18. C e Ne cherchez pas la r parer ou la d monter Pour la mise au rebut reportez vous la r glementation en vigueur A Attention Si une unit de CD ROM est install e prenez connaissance des informations suivantes Pour viter tout risque d exposition au rayon laser respectez les consignes de r glage et d utilisation des commandes ainsi que les proc dures d crites dans le pr sent document Pour viter une exposition directe au rayon laser n ouvrez pas l unit de CD ROM Vous ne pouvez effectuer aucune op ration de maintenance l int rieur DANGER Certaines unit s de CD ROM contiennent une diode laser de classe 3A ou 3B Prenez connaissance des informations suivantes Rayonnement laser lorsque le carter est ouvert vitez de regarder fixement le faisceau ou de l observer l aide d instruments optiques vitez une exposition directe au rayon Chapter 10 Related Service Information 111 Le gt 32 kg 70 5 lbs gt 55 kg 121 2 lbs Attention Ce produit p se un poids consid rable Faites vous aider pour le soulever LA Attention Le courant lectrique circulant dans les c bles de communication et les cordons t l phoniques et d alimentation peut tre dangereux Pour votre s curit et celle de l quipement avant de retirer les carters du serveur mettez celui ci hors tension et deconnectez ses cordons d alimentation ainsi que les cables qui le relient
19. Monitor uses less power than in Standby mode Screen image is restored after a few seconds when any activity is detected Off Monitor power is off Press Monitor power button to restore power On some monitors you might have to depress the power button twice Automatic Hardware Power Management features 1 Start the Configuration Setup Utility program see Setup Utility program on page 7 2 Select Advanced Power Management from the Configuration Setup Utility program menu 3 Select the APM BIOS Mode and be sure it is set to Enabled If it is not press Left Arrow or Right Arrow to change the setting 4 Select Automatic Hardware Power Management 5 Set Automatic Hardware Power Management to Enabled 6 Select values for the three categories of power management system power processor speed and display as necessary 7 Set Hard Disk to Enabled or Disabled Note This does not apply to SCSI drives 8 Press Esc twice to return to the Configuration Setup Utility program menu 9 Before you exit from the program select Save Settings from the Configuration Setup Utility program menu 10 To exit from the Configuration Setup Utility program press Esc and follow the instructions on the screen Automatic Power On features The Automatic Power On features within the Power Management menu allow you to enable and disable features that turn on the computer automatically Serial Port A Ring Detect Wi
20. RA SD mR JE Ai 0 DA a HE I GE SE BE di JE gt AE ST AE A N Er H RER AR SE E dA dN T TRANS RARE e Ro 1 2 2 3 HER TARA HUE 3 4 5 HERE E EMA 2 IBM 33F8354 e e CR PR IR FA Aa E Bh E u gt THE GE RE 100 E GER 212 BA 3 A KIRAAT ERRI BARRARA BMARMRET O BEE AA gt ARR AA RERE
21. System board 071 195 XXX Audio port Test aborted by user po Information Re start the test if necessary 071 196 XXX Audio port test halt error threshold exceeded D a Press F3 to review the log file Re start the test to reset the log file 071 197 XXX Audio port test warning Make sure the component that is called out is connected and or enabled Re run test Component that is called out in warning statement Component under test 071 198 XXX Audio port test aborted If a component is called out make sure it is connected and or enabled Flash the system and re test Go to the Undetermined problems section Chapter 6 Symptom to FRU Index 51 Diagnostic Error Code FRU Action 071 199 XXX Audio port test failed cause unknown 1 Go to the Undetermined problems section Flash the system and re test o N Replace component under function test 071 25X XXX 1 Speakers PAD POSSIBLE 2 Audio card if installed 3 System board 080 000 XXX 1 No action Game Port interface Test Passed 080 XXX XXX Game Port interface Error 1 Remove the game port device and re test the system 080 195 XXX Game Port interface Test aborted by user sk Information D Re start the test if necessary 080 196 XXX Game Port interface test halt error threshold exceeded Press F3 to review the log file 2 Re start the test to reset the log file
22. 1 Run Setup Check Stepping level for the BIOS level needed then perform the flash update 2 Processor 1 Run Setup Check to see that Ethernet and Alert on LAN are enabled 2 System Board 3 Riser card 17X 18X 1 C2 Security 175 1 Run Configuration See Setup Utility program on page 7 2 System Board 176 1 Covers were removed from the computer 177 Corrupted Administrator Password 1 System Board 178 183 184 No RFID Antenna 1 System Board 1 Enter the administrator password 1 Make sure Asset Care and Asset ID are enabled in Configuration Setup 2 RFID Antenna 3 System Board 4 Riser card 185 1 Set configuration and reinstall the boot Corrupted boot sequence sequence 186 1 System Board 187 1 Clear Administration password 2 System Board 189 1 More than three password attempts were made to access the computer Chapter 6 Symptom to FRU Index 61 POST Error Code FRU Action 190 Chassis intrusion detector was cleared This is information only no action required If this code does not clear 1 System Board 1XX Not listed above 1 System Board 201 20X Memory data error 1 Run Enhanced Diagnostics Memory Test 2 Memory Module 3 System Board 225 1 Unsupported Memory 229 External cache test error 1 L2 Cache Memory 2 System Board 262 POST detected a base memory or extended memory type
23. 6840 CAx EAx DTG 6841 EAx 15 30GB Hardfile EIDE 7200 rpm 19K1567 2271 GAx GBx GCx TAx TBx 6840 GAx TAx VAU VAA VAT VBU VBF VBA VBT 6841 GAx TAx VAU VCJ 15 40GB Hardfile EIDE 7200 rpm 19K1568 6840 VCC VCM VCV VCD 16 Door Without Latch Opening all 19K4932 17 Memory 128MB SDRAM 3313074 2271 all 6840 CAx EAx GAx DTG P2U R2U TAx T2U VBU VBF VBA VBT VCC VCM VCV VCD 6841 EAx GAx TAx T2U 78 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer Index 17 18 18 18 18 18 18 18 18 18 18 19 19 19 20 20 20 21 22 System types 2271 6840 6841 Memory 128MB SDRAM 2271 none 6840 VAU VAA VAT 6841 VAU VCJ Fan Sink non IHS 533 866 MHz 2271 EAx EBx ECx E2U 6840 CAx C1U EAx E1U DTG P2U 6841 EAx E1U Fan Sink non IHS 900 933 2271 GAx GBx GCx G2U TAx 6840 GAx G1U R2U 6841 GAx G1U Fan Sink non IHS 1 GHz FRU No 33L3076 10K1689 06P2458 22P2457 2271 TBx T2U 6840 TAx T2U VAU VAA VAT VBU VBE VBA VBT VCC VCM VCV VCD 6841 TAx T2U VAU VCJ Fan Sink IHS 866 1 10 GHz 22P4370 2271 GAx GBx GCx G2U TAx TBx T2U 6840 GAx G1U R2U TAx T2U VAU VAA VAT VBU VBE VBA VBT VCC VCM VCV VCD 6841 GAx G1U TAx T2U VAU VCJ PII Coppermine 800MHz 6840 C
24. ADSL modem and set the switch on the back of the ADSL modem to match the wiring scheme If you do not know which wiring scheme to use contact the user s ADSL service provider Home PNA network adapter Some models have a Home Phoneline Network Alliance network adapter with an integrated V 90 modem In addition to its modem function this adapter enables the user to use the telephone wiring in the user s home for peer to peer networking To use the Home PNA Network adapter the Intel AnyPoint software must be installed from the Software Selections CD Each computer on the home PNA network must have a PNA network adapter and the associated software installed For information about using the PNA network adapter or the AnyPoint software refer to the AnyPoint documentation provided with models that come with PNA network adapters only Each computer on a home PNA network must be connected directly to a telephone line wall connector If the user has more computers than telephone line wall connectors in a room he she must use a telephone splitter at the wall connector Chapter 4 Installing Options 25 Replacing the cover 1 Position the cover on the chassis aligning the tabs on the cover with the slots on the chassis 2 Slide the cover toward the front bezel of the computer until the cover is fully closed 3 Replace the two thumb screws and engage the keylock if any 26 Hardware Maintenance Manual A40 Type 6840 A40P
25. Chapter 7 Parts 83 ME SK Recovery CD 32P4247 ME SL Recovery CD 32P4244 ME SP Recovery CD 32P4232 ME SV Recovery CD 32P4236 ME TH Recovery CD 32P4248 ME TR Recovery CD 32P4246 ME US Recovery CD 32P4223 ME UK Recovery CD 32P4224 Recovery CDs Win 98 Machine Type 6840 6841 Win 98 SE AP Recovery CD 32P4274 Win 98 SE UK Recovery CD 32P4273 Win 98 SE US Recovery CD 32P4272 Recovery CDs Win 2000 Machine Type 6840 6841 Win 2000 CNR AP Recovery CD 32P4254 Win 2000 SMB AP Recovery CD 32P4251 Win 2000 CNR BR Recovery CD 32P4261 Win 2000 CNR CF Recovery CD 32P4260 Win 2000 CNR DK Recovery CD 32P4263 Win 2000 CNR FI Recovery CD 32P4266 Win 2000 CNR FR Recovery CD 32P4256 Win 2000 CNR GR Recovery CD 32P4257 Win 2000 CNR HU Recovery CD 32P4269 Win 2000 CNR TT Recovery CD 32P4259 Win 2000 CNR LA sp Recovery CD 32P4258 Win 2000 CNR NL Recovery CD 32P4264 Win 2000 CNR NO Recovery CD 32P4267 Win 2000 CNR PL Recovery CD 32P4268 Win 2000 CNR RU Recovery CD 32P4270 Win 2000 CNR SP Recovery CD 32P4262 Win 2000 CNR SV Recovery CD 32P4265 Win 2000 CNR TH Recovery CD 32P4271 Win 2000 CNR UK Recovery CD 32P4255 Win 2000 SMB UK Recovery CD 32P4252 Win 2000 CNR US Recovery CD 32P4253 Win 2000 SMB US Recovery CD 32P4250 Special tools The following tools are required to service the computer models types listed in this section of the service manual e Volt ohm meter IBM P N 7365404 Wrap Plug IBM P N 72X8546 84 Hardware
26. Speech Adapter 2 Speech Control Assy 8601 8602 1 Pointing Device Mouse 2 System Board 8603 8604 1 System Board 2 Pointing Device Mouse 86XX 1 Mouse Not listed above 2 System Board 89XX 1 PC Music Adapter 2 MIDI Adapter Unit 91XX 1 Optical Drive 2 Adapter 66 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer POST Error Code FRU Action 96XX 1 SCSI Adapter 2 Any SCSI Device 3 System Board 4 Riser card 10101 10102 10104 10105 10106 10107 10108 10109 10111 Have customer verify correct operating system device drivers are installed and 10112 10113 10114 operational 10115 10116 2 Modem 10103 10110 101171 1 System Board 2 Data Fax Modem 3 Riser card 10117 Not listed above Check system speaker Check PSTN cable 3 External DAA if installed 4 Modem D 10118 1 Run diagnostics and verify the correct operation of the modem slot Modem D 10119 Diagnostics detected a non IBM modem Modem D 10120 Check PSTN Cable External DAA if installed 3 Modem N 10132 10133 10134 10135 10136 10137 10138 10139 10140 10141 10142 10143 10144 10145 10146 10147 10148 10149 10150 10151 10152 1 Modem 10153 1 Data Fax Modem 2 System Board 3 Riser card 101XX 1 Modem Adapter A Not listed above 2 Data Fax Modem 3 System Boar
27. Undetermined problems section 001 199 XXX System test failed cause unknown Go to the Undetermined problems section Flash the system and re test Replace component under function test 001 250 XXX System ECC error System board 001 254 XXX 001 255 XXX 001 256 XXX 001 257 XXX System DMA error System board 001 260 XXX 001 264 XXX System IRQ error 001 268 XXX System IRQ1 failure Mm System board Device on IRQ1 System board 001 269 XXX System IRQ2 failure Mm Device on IRQ2 System board 001 270 XXX System IRQ3 failure Device on IRQ3 System board Chapter 6 Symptom to FRU Index 41 Diagnostic Error Code FRU Action AAD N si 1 Device on IRQ4 ystem IRQ4 failure 2 System board i a 1 Device on IRQ5 ystem IRQS failure 2 System board ae 1 Diskette Cable ystem 1 diskette drive failure fe eee 3 System board i T 1 Device on IRQ7 ystem IRQ7 failure 2 System board 2 sn 1 Device on IRQ8 ystem IRQS failure 2 System board i i 1 Device on IRQ9 ystem IRQ9 failure 2 System board ee ee Re 1 Device on IRQ10 ystem IRQ10 failure 2 System board TE 1 Device on IRQ11 ystem IRQ11 failure 2 System board aa i 1 Device on IRQ12 ystem IRQ12 failure 2 System board i ui 1 Device on IRQ13 ystem IRQ13 failure 2 System board LA a 1 Hard disk drive cable ystem N hard disk drive failure Sen 3 S
28. When the Flash Update Utility appears select the country keyboard then press Enter 6 If the computer serial number was previously recorded the number is displayed with an option to update it Press Y to update the serial number 7 Type the 7 digit serial number of the computer you are servicing then press Enter 8 Follow the instructions on the screen to complete the flash BIOS VPD update procedure 9 When you are instructed to reboot the computer power off the computer and move the recovery jumper to the normal position Then replace the cover and power on the computer 88 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer Power management Power management reduces the power consumption of certain components of the computer such as the system power supply processor hard disk drives and some monitors Advanced Power Management and Rapid Resume Manager are features of some personal computers Automatic configuration and power interface ACPI BIOS Being an ACPI BIOS system the operating system is allowed to control the power management features of the computer and the setting for Advanced Power Management APM BIOS mode are ignored Not all operating systems support ACPI BIOS mode Advanced Power Management Energy saving settings can be viewed and changed by using the Advanced Power Management menu in the Configuration Setup Utility program Attention If a
29. a low level format When you get recurring messages from the test programs directing you to run the Low Level Format program on the hard disk Asa last resort before replacing a hard disk drive Preparing the hard disk drive for use When the Low Level Format program is finished restore to the hard disk all the files that you previously backed up 1 Partition the remainder of the hard disk for the operating system The commands vary with the operating system Refer to the operating system manual for instructions 2 Format the hard disk using the operating system The commands vary with the operating system Refer to the operating system manual for instructions 3 Install the operating system You are now ready to restore the files Chapter 3 Diagnostics 13 14 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer Chapter 4 Installing Options Input Output connectors 15 Installing adapters 22 Removing the cover a 15 Adapter slots 22 Internal drive removal and replacement 16 AGP adapter 24 Installing internal drives in bays 1 2 3 and 4 17 Audio adapter 125 CD ROM drive jumper settings 18 ADSL modem 25 Installing internal drives in bays 5 6 and 7 18 Home PNA network adapter 25 Hard disk
30. and re test 3 Go to the Undetermined problems section 018 199 XXX PCI Card test failed cause unknown 1 Go to the Undetermined problems section 2 Flash the system and re test 3 Replace component under function test 018 250 XXX 1 PCI card PCI Card Services error 2 Riser card if installed 3 System board 020 000 XXX 1 No action PCI Interface Test Passed 020 0XX XXX 1 PCI card PCI Interface error 2 Riser card if installed 3 System board 020 195 XXX 1 Information PCI Test aborted by user 2 Re start the test if necessary 020 196 XXX PCI test halt error threshold exceeded Press F3 to review the log file 2 Re start the test to reset the log file 020 197 XXX PCI test warning 1 Make sure the component that is called out is connected and or enabled 2 Re run test 3 Component that is called out in warning statement 4 Component under test 020 198 XXX PCI test aborted 1 If a component is called out make sure it is connected and or enabled 2 Flash the system and re test 3 Go to the Undetermined problems section 48 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer Diagnostic Error Code FRU Action 020 199 XXX PCI test failed cause unknown 1 o N Go to the Undetermined problems section Flash the system and re test Replace component under function test 020 262 XXX
31. and the operating system The BIOS contains the instructions to operate the basic system components Keyboard Serial and parallel ports Diskette drive e Hard disk drive e VGA display Clock Memory controller The BIOS then starts the IPL or Boot functions Drivers Device drivers are the BIOS for additional hardware They are the communicators of the hardware assignments to the operating system including the following s IRQ level DMA channel e I O address ROM or RAM Some device drivers like HIMEM SYS are position sensitive and must be placed before other device drivers in the CONFIG SYS file 130 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer Not all device drivers are found in the CONFIG SYS file Advanced operating systems use INI files to set up and start devices Device drivers can access the hardware in five ways Operating system direct to hardware using a direct driver Direct drivers which bypass BIOS have the advantage of faster throughput but the disadvantage of limited error handling capability and reduced software and hardware compatibility and flexibility This method is not used in the IBM PC Series systems Operating system to BIOS to hardware This is the recommended way It s the most flexible because it is independent of the hardware Applications to operating system to BIOS to hardware This method is inflexible a
32. aux r seaux aux systemes de t l communication et aux modems Sauf instruction contraire mentionn e dans les proc dures d installation et de configuration 112 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer VORSICHT Aus Sicherheitsgr nden bei Gewitter an diesem Ger t keine Kabel anschlie en oder l sen Ferner keine Installations Wartungs oder Rekonfigurationsarbeiten durchf hren Aus Sicherheitsgr nden Ger t nur an eine Schutzkontaktsteckdose mit ordnungsgem geerdetem Schutzkontakt anschlie en Alle angeschlossenen Ger te ebenfalls an Schutzkontaktsteckdosen mit ordnungsgem geerdetem Schutzkontakt anschlie en Signalkabel m glichst einh ndig anschlie en oder l sen um einen Stromschlag durch Ber hren von Oberfl chen mit unterschiedlichem elektrischem Potential zu vermeiden Elektrische Spannungen von Netz Telefon und Daten bertragungsleitungen sind gef hrlich Um einen Stromschlag zu vermeiden nur nach den Anweisungen arbeiten die f r Installation Transport oder ffnen von Geh usen dieses Produkts oder angeschlossenen Einheiten gelten Kabel anschlie en Kabel l sen 1 Alle Ger te ausschalten und Netzstecker Alle Ger te ausschalten ziehen Zuerst Netzstecker von Steckdose l sen Signalkabel von Anschlu buchsen l sen 4 2 2 uerst alle Kabel an Einheiten anschlie en 3 4 Alle Kabel von Einheiten l
33. drive jumper settings 20 Replacing the cover s 26 Installing a security U bolt 21 Input Output connectors I I o aloni 8 0 Bin mo so Hy 2 gt os Es 104 7 m Power connector EQ P udio in connector EA Mouse connector EH Audio out connector Keyboard connector PA Ferial connector 2 EJ ESB connector 1 FE cp slot HELSB connector 2 JPC slot 1 H Ferial connector 1 EM PCI slot 2 Parallel connector EM PCI slot 3 El Monitor connector EM PCI slot 4 El Microphone connector EU PCI slot 5 Removing the cover 1 Remove the two back thumb screws 2 Disengage the keylock if any on the side of the computer O Copyright IBM Corp 2000 15 3 Push the side cover toward the rear using the two embosses at the back of the cover 4 Remove the cover Internal drive removal and replacement 16 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer EE pay 1 Max Height 41 3 mm 1 6 in CD ROM drive standard in some models 5 25 inch hard disk drive AE Bay 2 Max Height 41 3 mm 1 6 in 5 25 inch hard disk drive 3 5 inch hard disk drive requires a mounting bracket CD ROM drive DVD ROM drive El Bay 3 Max Height 25 4 mm 1 0 in 3 5 inch diskette drive Ol Bay 4 Max Height 25 4 mm 1 0 in Hard disk drive 3 5 inch removable drive Bl Bay 5 Max Height 25 4 mm 1 0 in Hard disk drive GE Bay 6 Max Hei
34. error 2 Flash the system 3 System board 001 032 XXX 1 System board System Device Controller failure 001 034 XXX 1 Reboot the system System Device Buffer Allocation failure 2 Flash the system 3 Run memory test 4 System board 001 035 XXX 1 System board System Device Reset condition detected 001 036 XXX System Register error System board 40 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer Diagnostic Error Code FRU Action 001 038 XXX 1 Adapter card System Extension failure 2 System board 001 039 XXX System DMI data structure error Mm Flash the system System board 001 040 XXX System IRQ failure Mm Power off on system and re test System board 001 041 XXX System DMA failure 001 195 XXX System Test aborted by user Mm Mm Power off on system and re test System board Information Re start the test if necessary 001 196 XXX System test halt error threshold exceeded Press F3 to review the log file Re start the test to reset the log file 001 197 XXX System test warning Make sure the component that is called out is connected and or enabled Re run test Component that is called out in warning statement Component under test 001 198 XXX System test aborted If a component is called out make sure it is connected and or enabled Flash the system and re test Go to the
35. et d alimentation peut tre dangereux Pour viter tout risque de choc lectrique lorsque vous installez ou que vous d placez le pr sent produit ou des p riph riques qui lui sont raccord s reportez vous aux instructions ci dessous pour connecter et d connecter les diff rents cordons Connexion D connexion 1 Mettez les unit s hors tension 1 Mettez les unit s hors tension 2 Commencez par brancher tous les 2 Commencez pas d brancher les cordons cordons sur les unit s Branchez les c bles d interface sur les prises Branchez les cordons d alimentation sur un socle de prise de courant Mettez les unit s sous tension alimentation des socles de prise de courant Debranchez les c bles d interface des prises D branchez tous les c bles des unit s 110 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer A Attention Remplacez la pile usag e par une pile de r f rence identique exclusivement voir la r f rence IBM ou par une pile quivalente recommand e par le fabricant Si votre syst me est dot d un module contenant une pile au lithium vous devez le remplacer uniquement par un module identique produit par le m me fabricant La pile contient du lithium et pr sente donc un risque d explosion en cas de mauvaise manipulation ou utilisation e Ne la jetez pas l eau Ne l exposez pas une temp rature sup rieure 100
36. o scollegare i cavi di segnale con una sola mano per evitare il rischio di scosse derivanti dal contatto con due superfici a diverso potenziale elettrico La corrente elettrica circolante nei cavi di alimentazione del telefono e di segnale e pericolosa Per evitare scosse elettriche collegare e scollegare i cavi come descritto quando si effettuano l installazione la rimozione o l apertura dei coperchi di questo prodotto o Per collegare Per scollegare SPEGNERE tutti i dispositivi Collegare prima tutti i cavi alle unit Collegare i cavi di segnale alle prese R OCN Collegare il i cavo i di alimentazione alla presa elettrica 5 ACCENDERE le unit 1 SPEGNERE tutti i dispositivi 2 Rimuovere prima il i cavo i di alimentazione dalla presa elettrica 3 Rimuovere i cavi di segnale dalle prese Rimuovere tutti i cavi dalle unit 116 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer A Attenzione Quando si sostituisce la batteria utilizzare solo una batteria IBM o batterie dello stesso tipo o di tipo equivalente consigliate dal produttore Se il sistema di cui si dispone provvisto di un modulo contenente una batteria al litio sostituire tale batteria solo con un tipo di modulo uguale a quello fornito dal produttore La batteria contiene litio e pu esplodere se utilizzata maneggiata o smaltita impropriamente Evitare di Gettar
37. on LAN EEN ESB connectors ERA Wake on LAN E Mouse and keyboard connectors System board jumper settings The following table contains the jumper setting information D indicates the default setting Chapter 5 FRU Replacements 29 Clear CMOS Flash Boot Block Recovery Use the recovery jumper setting to Clear CMOS or to Flash Boot Block Recover Jumper Setting Description CMOS Reset 2 3 CMOS Reset Flash Recovery Mode 1 2 D Normal Mode Note The A40 A40P A40i CMOS clear recovery jumper pins are numbered as follows e Pin 1 is the farthest from the battery e Pins 2 and 3 are below pin 1 as seen in the System Board layout Processor Speed Settings Processor speed for type 2271 6840 6841 computers are fixed and are determined by the processor There are no settings required System board memory Installing memory When installing DIMMs the following rules apply Fill each system memory connector sequentially starting at DIMM 0 Use 3 3 V 133 MHz unbuffered SDRAM non parity DIMMs Use only 64 128 or 256 MB DIMMs in any combination To install a memory module do the following 1 Remove the AGP adapter 2 Locate the DIMM connectors 3 If the retaining clips are not already open open them a 30 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer 4 Install the DIMM straight down into the connector until the retai
38. sen 3 ZSignalkabel an Anschlu buchsen anschlie en 4 Netzstecker an Steckdose anschlie en 5 Ger t einschalten Chapter 10 Related Service Information 113 A Achtung Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen Wenn Ihr System ein Modul mit einer Lithium Batterie enth lt ersetzen Sie es immer mit dem selben Modultyp vom selben Hersteller Die Batterie enth lt Lithium und kann bei unsachgem ser Verwendung Handhabung oder Entsorgung explodieren Die Batterie nicht mit Wasser in Ber hrung bringen e ber 100 C erhitzen reparieren oder zerlegen Die rtlichen Bestimmungen f r die Entsorgung von Sonderm ll beachten PAS Achtung Wemn ein CD ROM Laufwerk installiert ist beachten Sie folgendes Steuer und Einstellelemente sowie Verfahren nur entsprechend den Anweisungen im vorliegenden Handbuch einsetzen Andernfalls kann gef hrliche Laserstrahlung auftreten Das Entfernen der Abdeckungen des CD ROM Laufwerks kann zu gef hrlicher Laserstrahlung f hren Es befinden sich keine Teile innerhalb des CD ROM Laufwerks die vom Benutzer gewartet werden m ssen Die Verkleidung des CD ROM Laufwerks nicht ffnen VORSICHT Manche CD ROM Laufwerke enthalten eine eingebaute Laserdiode der Klasse 3A oder 3B Die nachfolgend aufgef hrten Punkte beachten Laserstrahlung bei ge ffneter T r Nie
39. system and re test 4 Replace component under function test 170 000 XXX 1 No action Voltage Sensor s Test Passed 170 0XX XXX Voltage Sensor s failure 1 Flash system System board Chapter 6 Symptom to FRU Index 53 Diagnostic Error Code FRU Action 170 195 XXX 1 Information Voltage Sensor s Test aborted by user E et ne 170 196 XXX ii BER 1 Press F3 to review the log file Voltage Sean test hali error thresho 2 Re start the test to reset the log file exceeded 170 197 XXX l 1 Make sure the component that is called Voltage Sensor s test warning out is connected and or enabled 2 Re run test 3 Component that is called out in warning statement 4 Component under test 170 198 XXX 1 If a component is called out make sure Voltage Sensor s test aborted it is connected and or enabled 2 Flash the system and re test 3 Go to the Undetermined problems section 170 199 XXX 1 Go to the Undetermined problems Voltage Sensor s test failed cause unknown section 2 Flash the system and re test 3 Replace component under function test 170 250 XXX 1 Power supply 170 251 XXX D System board Voltage Sensor s Voltage limit error en 170 254 XXX 1 Voltage Regulator Module VRM Voltage Sensor s Voltage Regulator Module 2 Microprocessor error 3 System board 175 000 XXX 1 No action Thermal Sensor s Test Passed 175 0XX XXX m 1 Flash system Thermal Sensor s failure 2 System
40. test Keyboard 3 System board 303 000 XXX 1 No action Joystick Test Passed 303 XXX XXX Joystick error 1 Remove the Joystick and re test the system 305 000 XXX 1 No action Monitor DDC Test Passed 305 250 XXX 1 Run Setup to enable DDC Monitor DDC self test failure 2 Cable 3 Monitor 4 Video card 5 System board 415 000 XXX 1 No action Modem Test Passed 415 XXX XXX Modem error 1 Remove the Modem and re test the system 56 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer Beep symptoms Beep symptoms are short tones or a series of short tones separated by pauses intervals without sound See the following examples Beeps Description 1 2 X i One beep A pause or break Two beeps A pause or break Any number of breaks 4 Four continuous beeps Use the following table to diagnose beep symptoms Beep Symptom FRU Action 1 1 3 1 Run Setup CMOS read write error 2 System Board 1 1 4 1 System Board ROM BIOS check error 1 2 X 1 System Board DMA error 1 3 X 1 Memory Module 2 System Board 1 4 4 1 Keyboard 2 System Board 1 4 X 1 Memory Module Error detected in first 64 KB of RAM 2 System Board 2 1 1 2 1 2 1 Run Setup 2 System Board 2 1 X 1 Memory Module First 64 KB of RAM failed 2 System Board 2 2 2 1 Video Adapter if installed 2 Sys
41. 06 000 XXX 1 No action Diskette interface Test Passed 006 0XX XXX Diskette interface error Diskette drive Cable Diskette drive System board on gt 006 195 XXX Diskette interface Test aborted by user _ Information D Re start the test if necessary 006 196 XXX Diskette interface test halt error threshold exceeded 006 197 XXX Diskette interface test warning Press F3 to review the log file 2 Re start the test to reset the log file 1 If a component is called out make sure it is connected and or enabled 2 Re run test 3 Component that is called out in warning statement 4 Component under test 006 198 XXX Diskette interface test aborted 1 If a component is called out make sure it is connected and or enabled 2 Flash the system and re test 3 Go to the Undetermined problems section 006 199 XXX Diskette interface test failed cause unknown 1 Go to the Undetermined problems section Flash the system and re test om Replace component under function test 006 25X XXX Diskette interface Error _ Diskette drive cable Diskette drive 3 System board D 44 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer Diagnostic Error Code FRU Action 011 000 XXX Serial port Interface Test Passed 1 No action 011 001 XXX Serial port Presence 1 Remove external serial device if present
42. 3 The drive is defective Replace the hard disk drive 38 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer Diagnostic error codes Refer to the following diagnostic error codes when using the diagnostic tests See Diagnostics on page 7 for the specific type for information about the diagnostic programs In the following index X can represent any number Diagnostic Error Code FRU Action 000 000 XXX 1 No action BIOS Test Passed 000 002 XXX 1 Flash the system BIOS Timeout 2 System board 000 024 XXX BIOS Addressing test failure DW Flash the system System board 000 025 XXX BIOS Checksum Value error DINE e Flash the system Boot block System board 000 026 XXX FLASH data error on gt Flash the system Boot block System board 000 027 XXX BIOS Configuration Setup error pal ID ON Run Setup Flash the system Boot block System board 000 034 XXX BIOS Buffer Allocation failure gt NS Reboot the system Flash the system Run memory test System board 000 035 XXX BIOS Reset Condition detected Mm Flash the system System board 000 036 XXX BIOS Register error on gt Flash the system Boot block System board 000 038 XXX BIOS Extension failure on gt Flash the system Adapter card System board 000 039 XXX BIOS DMI data error Mm Flash the system System bo
43. 6840 6841 none Speaker Brick GB UK 25P5703 2271 ECG GCG TAG TBG 6840 6841 none Speaker Brick US Taiwan Canada 10K2587 2271 ECU GCU E2U G2U T2U 6840 6841 none Speaker Brick GB UK 10K2589 2271 ECG GCG TAG TBG Speaker Brick EMEA 25P5704 2271 ECG GCG TAG TBG 6840 6841 none Speaker Brick EMEA 10K2591 2271 ECG GCG TAG TBG 6840 6841 none EMC Planar Shield all 09N5770 Lock Assembly all 22P1483 Foot Kit all 12J4506 Snap In Foot all 01N2196 RFID Antenna all 03K9654 C2 Switch Assembly all 09K9827 DASD Rail Kit all 19K5331 Matrox G200LE Video Adapter 06P3769 6840 DTG NVidia P09 32MB Video Adapter 09N5033 2271 GAx GBx GCx 6840 GAx TAx VCC VCM VCV VCD 6841 GAx TAx VCJ NVidia AGP4 16MB Video Adapter 19K5340 2271 none 6840 6841 EAx ATI Radeon 32MB Video Adapter Card 22P1063 6840 C1U ATI Radeon 32MB Video Adapter Card 06P7133 2271 TBG ATI Audio Video Cable Assemblies 06P7131 2271 TBx 6840 C1U NV11 32MB Video Card with TV Out 22P1069 2271 TAx Video Card 4xAGP Dongle 37L5566 2271 all 6840 6841 all Cable Hardfile ATA all 37L4525 Cable Diskette Drive all 76H4228 Mouse 2 Button 10L6145 2271 E2U G2U T2U 6840 all 6841 TAx T2U VAU VCJ Mouse Scrollpoint 28L1865 2271 EAx EBx ECx GAx GBx GCx TAx TBx 6841 EAx E1U GAx G1U Misc Hardwa
44. A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer 2 Remove the side support bar 3 Remove the front EMC shield for the specific drive bay 4 Pivot the lower drive bay cage outward from the computer into the locked position Chapter 4 Installing Options 19 5 Mount DASD rails on the drive you wish to install and slide the drive along the rail guides into the unoccupied drive bay 6 Press the tab that holds the cage in the open position and swing the cage back into operating position 7 Comnect the cables to the drive 8 Connect the power and signal cables to the drive 20 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer my Hard disk drive jumper settings IDE hard disk drives for the NetVista series computers use jumpers to set the drives as primary master or secondary slave Note For drives not shown below refer to the label on the hard disk drive for the hard disk drive settings Primary Master Hard Disk Drive H Secondary Slave Hard Disk Drive OO E ER ole Esso Installing a security U bolt To install a U bolt do the following 1 Remove the cover Chapter 4 Installing Options 21 2 R
45. Ax C1U DTG 19K7535 PIII Coppermine 800MHz 100 Bus 800MHz 128Kb L2 Cache 24P5784 DO STEP LEVEL Flip Chip with Fansink 19K7160 Note PRIME P N TO 25P0834 6840 CAx CIU DTG PIII Coppermine 800MHz 100 Bus 800MHz 128Kb L2 Cache 25P0834 CO STEP LEVEL Flip Chip with Fansink 19K7160 Note OPTIONAL P N TO 24P5784 6840 CAx C1U DTG PIII Coppermine 866MHz 2271 EAx EBx ECx E2U 6840 EAx E1U P2U 6841 EAx E1U PII Coppermine 933MHz 2271 GAx GBx GCx G2U TAx 6840 GAx GIU R2U 6841 GAx G1U PIII Coppermine 1 GHz PROCESSOR 19K7536 19K7537 24P9479 2271 TBx T2U 6840 TAx T2U VAU VAA VAT VBU VBE VBA VBT VCC VCM VCV VCD 6841 TAx T2U VAU VCJ SYST BD W O MEM PROC MERLOT W O POV Card 2271 6840 6841 all System Board Merlot W POV Card 2271 6840 none 6841 all PCI Extender Card all 200W Power Supply all 200W Power Supply Japan 2271 ECG GCG TAG TBG 6840 CAG DTG TAG 6841 EAJ GAJ GAG TAG VCJ 200W Power Supply China 6840 CAC EAC GAC TAC VCC Card I O Edge Retainer all Cover Assembly Side amp Top all 09K9982 10K1195 10K0880 00N7704 00N7727 00N7728 19K4945 19K4933 Chapter 7 Parts 79 Index System types 2271 6840 6841 FRU No 23 Bezel Release Bar all 19K4946 Chassis Assembly all 19K4930 Side Panel With Nameplate all 19K4942 Speakers 10K2601 2271 all
46. Digits Contains a 2 digit check digit value to ensure the following Diagnostics were run on the specified date Diagnostics were run on the specified IBM computer The diagnostic error code is recorded correctly Text Description of the error Note See Diagnostic error codes on page 39 for error code listings Hard file Smart test Use the Hard File Smart Test when the system management tool has detected a hard file SMART alert The Smart test does the following Interrogates IDE devices for support of the SMART instruction set Issues a ENABLE SMART command to make sure SMART functionality is active Checks the SMART RETURN STATUS command to determine if any thresholds have been exceeded If thresholds have been exceeded an error message is shown and the test fails If no SMART is supported by the drive the test returns with N A Fixed Disk Optimized Test You can use the Fixed Disk Optimized Test to identify a particular area of a hard disk that fails during testing You can also use this test to correct types of errors To run the Fixed Disk Optimized Test do the following 1 From the toolbar select Diagnostics 2 Select Fixed Disk Optimized Test 3 Select one of the tests Hard Disk Test Full performs a complete test of the hard disk drive Hard Disk Test Quick performs a subset of the full hard disk tests Start SMART Hard Disk Test initiates an IDE extended offline sel
47. Do not use this type of mat to protect yourself from electrical shock Chapter 10 Related Service Information 125 Observe the following rules when working on electrical equipment Find the room emergency power off EPO switch disconnecting switch or electrical outlet If an electrical accident occurs you can then operate the switch or unplug the power cord quickly Do not work alone under hazardous conditions or near equipment that has hazardous voltages Disconnect all power before Performing a mechanical inspection Working near power supplies Removing or installing main units Before you start to work on the machine unplug the power cord If you cannot unplug it ask the customer to power off the wall box that supplies power to the machine and to lock the wall box in the off position e If you need to work on a machine that has exposed electrical circuits observe the following precautions Ensure that another person familiar with the power off controls is near you Remember Another person must be there to switch off the power if necessary Use only one hand when working with powered on electrical equipment keep the other hand in your pocket or behind your back Remember There must be a complete circuit to cause electrical shock By observing the above rule you may prevent a current from passing through your body When using testers set the controls correctly and use the approved p
48. FRU Action 273XX 1 1 Mbps Micro Channel 2 Infrared LAN Adapter 27501 27503 27506 27507 1 ServerGuard Adapter 2 System Board 3 Riser card 27502 27504 27510 27511 27533 27534 1 ServerGuard Adapter 27536 27537 27509 1 Remove redundant adapters run Auto Configuration program then retest 27512 1 WMSELEDGS diagnostics file is missing 2 WMSELF DGS diagnostics file is incorrect 27535 1 3V Lithium Backup Battery 2 ServerGuard Adapter 27554 1 Internal Temperature out of range 2 ServerGuard Adapter 27555 27556 1 ServerGuard Adapter 2 Power Supply 27557 1 7 2V NiCad Main Battery Pack 2 ServerGuard Adapter 27558 27559 27560 27561 1 PCMCIA Type II Modem 2 ServerGuard Adapter 27562 1 External Power Control not connected 2 External Power Control 3 ServerGuard Adapter 27563 27564 1 External Power Control 2 ServerGuard Adapter 275XX 1 Update diagnostic software 27801 to 27879 1 Personal Dictation System 2 Adapter 3 System Board 27880 to 27889 External FRU Speaker Microphone 999030X Hard disk reset failure 1 Possible hard disk drive problem see Hard disk drive boot error on page 72 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer Miscellaneous error messages Message Symptom FRU Action CMOS Backup Battery inaccurate 1 2 CMOS Backup Batte see Safety Information on page 125 System Boar
49. Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A401 Type 2271 IBM NetVista Computer alf Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A401 Type 2271 IBM NetVista Computer alf Note Before using this information and the product it supports be sure to read the general information under Notices on page 138 Second Edition November 2000 The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT ANY WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE LIMITED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimers or express or implied warranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements or changes in the products or the programs described in this publication at any time Requests for technical information about IBM products should be made to your IBM Authorized Dealer or your IBM Marketing Representative Copyright International Business Machines Corporation 2000 All rights reserve
50. L ia 1 RAID signal cable Interface Failure 2 RAID device 3 RAID adapter card if installed 4 System board 035 195 XXX 1 Information RAID interface Test aborted by user 2 Re start the test if necessary 50 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer Diagnostic Error Code FRU Action 035 196 XXX RAID interface test halt error threshold exceeded 1 Press F3 to review the log file Re start the test to reset the log file 035 197 XXX RAID interface test warning Make sure the component that is called out is connected and or enabled Re run test Component that is called out in warning statement Component under test 035 198 XXX RAID interface test aborted If a component is called out make sure it is connected and or enabled Flash the system and re test Go to the Undetermined problems section 035 199 XXX RAID interface test failed cause unknown Go to the Undetermined problems section Flash the system and re test 3 Replace component under function test 071 000 XXX 1 No action Audio port Interface Test Passed 071 00X XXX 1 Run Setup 071 01X XXX 071 02X XXX 2 Flash the system Audio port error 3 System board 071 03X XXX Speakers Audio port failure Microphone oN e Audio card if installed System board 071 04X XXX Audio port failure on gt Run Setup Audio card if installed
51. LED remains on on gt Tape Drive SCSI Cable internal SCSI Adapter or System Board Tape Drive green in use LED fails to come on Pr N Tape Drive SCSI Adapter or System Board SCSI Cable internal SCSI Cable external Tape automatically ejected from drive Tape Cassette Drive SCSI ID on rotary switch does not match SCSI ID set in configuration Verify drive switches inside cover are set to zero on gt Rotary Switch Circuit Board Circuit Board Cable Tape Drive Tape sticks or breaks in drive Verify that the tapes used meet ANSI standard X3B5 Tape Cassette 212XX 213XX 214XX 215XXXC 215XXXD 215XXXE 215XXXU If an external device and power on LED is off check external voltages SCSI Printer Printer Cable SCSI Processor WORM Drive CD ROM Drive I CD ROM Drive II Enhanced CD ROM Drive II Any CD ROM Drive 3 SCSI Cable 4 SCSI Adapter or System Board 216XX 1 Scanner 217XX If an external device and power on LED is off check external voltages Rewritable Optical Drive SCSI Adapter or System Board SCSI Cable 218XX Check for multi CD tray or jukebox Changer 219XX SCSI Communications Device 24201Y0 24210Y0 Be sure wrap plug is attached 1 ISDN 2 Adapter ISDN 2 Wrap Plug ISDN 2 Communications Cable Chapter 6 Symptom to FRU Index 71 POST Error Code
52. Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer Chapter 8 Additional Service Information Security features 85 Power management 89 Passwords o yo te ok A amp E Do Automatic configuration And power Intenf ce Power on password ES gt ACPI BIOS Me wu 109 Removing a power on password 85 Advanced Power Management E du e a BO Administrator password 86 Automatic Hardware Power Management Administrator password control 86 features 89 Operating system password 86 Setting Automatic Hardware Power Management Vital product data 86 features 5 en oe o 2 2 90 Management Information Format MIF 86 Automatic Power On features oe eo 90 Alert on LAN 87 Network settings 1590 BIOS levels s Rok i gt 77 Flash over LAN update 1 POST BIOS over Flash BIOS VPD update procedure sd gw 88 network i 9 Flash recovery boot block jumper 88 Wake on LAN 91 Security features Security features in this section include the following Passwords Vital Product Data Management Information Format MIF s Alert on LAN Passwords The following section provides information about computer hardware and software related passwords Power on Password Administrator Password Operating System Password Power on and Administrator passwords are se
53. Type 6841 A40i Type 2271 IBM NetVista Computer Chapter 5 FRU Replacements Computer exploded view nn 28 A40 A40P A40i system board layout alee a 29 System board locations 29 System board jumper settings a 29 Clear CMOS Flash Boot Block Recovery 30 Processor Speed Settings 30 System board memory 30 Installing memory 30 Copyright IBM Corp 2000 PCI extender card removal Replacing a system board Replacing a processor Replacing the speaker Power supply 20 pin main power supply connection Power supply removal sol 31 32 s 92 33 33 34 27 Computer exploded view 28 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer A40 A40P A40i system board layout System board locations CPU fan connector PCI slot 5 H Microprocessor PCI slot 4 DIMM 0 EN PCI slot 3 EI DIMM 1 PCI slot 2 H Power LED connector EAPC slot 1 RFID connector BAGP slot Front USB connector EZIIED ROM audio H Secondary IDE connector Ed Bpeaker connector El Diskette connector HJ Rudio output Primary IDE connector HA Budio input Power connector BJ Ferial port 2 CMOS clear recovery jumper BJ Microphone input Fan connector Monitor port Battery Parallel port SCSI adapter LED connector EA Ferial port 1 EG Bert
54. Type 6841 A40i Type 2271 IBM NetVista Computer Handling electrostatic discharge sensitive devices Any computer part containing transistors or integrated circuits ICs should be considered sensitive to electrostatic discharge ESD ESD damage can occur when there is a difference in charge between objects Protect against ESD damage by equalizing the charge so that the machine the part the work mat and the person handling the part are all at the same charge Notes 1 Use product specific ESD procedures when they exceed the requirements noted here 2 Make sure that the ESD protective devices you use have been certified ISO 9000 as fully effective Use the following precautions when handling ESD sensitive parts Keep the parts in protective packages until they are inserted into the product Avoid contact with other people Wear a grounded wrist strap against your skin to eliminate static on your body Prevent the part from touching your clothing Most clothing is insulative and retains a charge even when you are wearing a wrist strap Select a grounding system such as those listed below to provide protection that meets the specific service requirement Note The use of a grounding system is desirable but not required to protect against ESD damage Attach the ESD ground clip to any frame ground ground braid or green wire ground Use an ESD common ground or reference point when working on a double insulate
55. USA Name Phone number 1 Do you like this manual Please comment L Yes No 2 What would you like to see added changed or deleted in this manual 3 What is your service level experience level Less than five years More than five years 136 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer 4 Which computers do you service most Thank you for your response Chapter 10 Related Service Information 137 Notices References in this publication to IBM products programs or services do not imply that IBM intends to make these available in all countries in which IBM operates Any reference to an IBM product program or service is not intended to state or imply that only that IBM product program or service may be used Subject to IBM s valid intellectual property or other legally protectable rights any functionally equivalent product program or service may be used instead of the IBM product program or service The evaluation and verification of operation in conjunction with other products except those expressly designated by IBM are the responsibility of the user IBM may have patents or pending patent applications covering subject matter in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to
56. age 15 Remove the video card Remove the machine chassis foot that is in front of the PCI extender card Remove the extender card see PCI extender card removal on page 31 Remove the 7 screws that attach the system board to the chassis ar D Chapter 5 FRU Replacements 31 6 Remove the board from the chassis 7 Remove the processor from the old system board and install it on the new system board 8 Remove any of the following installed options on the old system board and install them on the new system board Memory modules 9 Ensure that the new system board jumper settings match the old system board jumper settings Replacing a processor Make sure the processor is fully seated in its socket and that the goal post latches are engaged Important 1 Make sure the fansink and air baffle if any are installed to prevent processor overheating 2 If the processor is not installed correctly the system board and the processor can be damaged Replacing the speaker 1 Remove the cover see Removing the cover on page 15 32 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer 2 The speaker is secured by one tab on either side and two at the bottom Firmly push the speaker up from the bottom until it comes out from the tabs Power supply If t
57. arch for the machine type in the Quick Path box on the left Select the appropriate file type from the Downloadable files by Category pull down menu or go directly to the link from the Downloadable files by date list Chapter 10 Related Service Information 129 Adding adapters to the system When adapters are added to the system an area in memory has to be allocated to run its programs This can be done with either hardware switches or software mapping If there is a conflict in software mapping then the following may be true e The first device to attach to an IRQ DMA I O Address or RAM location will probably function The second device will not be found Standalone diagnostics might function properly because the device that was found is the only device running Software configuration conflicts occur when the following are true Hardware has a different configuration than the software that is using it expects Hardware memory address space is in conflict with memory used by the application software Software considerations Suspect a software failure if one of the following is true Hardware diagnostics run error free Swapping hardware components fails to isolate the problem A software problem might be the result of a mismatch between the hardware and the operating system device drivers or direct drivers BIOS The BIOS acts as an interface between the system hardware application software
58. ard 000 195 XXX BIOS Test aborted by user Mm Information Re start the test if necessary 000 196 XXX BIOS test halt error threshold exceeded Press F3 to review the log file Re start the test to reset the log file Chapter 6 Symptom to FRU Index 39 Diagnostic Error Code FRU Action 000 197 XXX BIOS test warning 1 Make sure the component that is called out is connected and or enabled 2 Re run test 3 Component that is called out in warning statement 4 Component under test 000 198 XXX 1 If a component is called out make sure BIOS test aborted it is connected and or enabled 2 Flash the system and re test 3 Go to the Undetermined problems section 000 199 XXX 1 Go to the Undetermined problems BIOS test failed cause unknown section 2 Flash the system and re test 3 Replace component under function test 000 250 XXX 1 Flash the system BIOS APM failure 2 System board 000 270 XXX 1 Flash the system BIOS ACPI failure 2 System board 001 000 XXX 1 No action System Test Passed 001 00X XXX 1 System board System Error 001 01X XXX 1 System board System Error 001 024 XXX f 1 System board System Addressing test failure 001 025 XXX 1 Flash the system System Checksum Value error 2 System board 001 026 XXX 1 Flash the system System FLASH data error 2 System board 001 027 XXX 1 Run Setup System Configuration Setup
59. ardware failure The IRQ levels DMA channels I O address and ROM and RAM addresses all become potential conflicts and system problems When conflicts arise they might show up as system hangs lost or missing devices incorrect or bad data or failing diagnostics Always eliminate conflicts in these areas before replacing any hardware components Chapter 10 Related Service Information 133 Miscellaneous Information Acronyms Abbreviations and Terms Term ACPA A ADP AGP Alt ANSI ARTIC ASCII AT AVC BIOS bps BPS CCITT CCS CCSB CCSB CD CDPD CD ROM CGA CRC CRT CSA CSD DASD DMA DRAM ECA ECC EGA ESD ESDI EEPROM EWS FRU GPIB GSA Ht IDE IC IEEE IEC IML IPL ISA ISO ISDN LAN LBA LTB Information Audio Capture and Playback Adapter Automatic Data Processing Advanced Graphics Port Alternate American National Standards Institute A Real Time Interface Coprocessor American National Standard Code for Interface Interchange Advanced Technology refer to AT Bus Audio Video Connection Basic Input Output System Bits Per Second Bytes Per Second The International Telephone and Telegraph Consultative Committee Common Command Set Common Complete Status Block Configuration Control Sub Board Compact Disc Cellular Digital Packet Data CD Read Only Memory Color Graphics Adapter See EGA Cyclic Redundancy Check Cathode Ray Tube Canadian Standards Association Corrective Service Diskette Di
60. ble 2 Dual Async Adapter A 13XX 1 Game Adapter 1402 Information only Printer not ready 1403 Information only No paper error or interrupt failure 1404 1 Run diagnostics System board timeout failure 1405 1 Run diagnostics Parallel adapter error 1406 1 Run diagnostics Presence test error 14XX Not listed above Check printer before replacing system board 15XX 1692 Boot sequence error 1 Printer 2 System Board 1 SDLC Adapter 1 Run FDISK to ensure at least one active partition is set active 64 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer POST Error Code FRU Action 16XX 1 36 38 Workstation Adapter 1762 Hard disk drive configuration error program on page 7 1 Run TEA See 1780 Disk Drive 0 1781 Disk Drive 1 1782 Disk Drive 2 1783 Disk Drive 3 pl n T7 See Power supply on page 33 4 2 Hard Disk Drive 3 System Board 4 Riser card 5 Hard Disk Cable 6 Power Supply 180X 188X PCI configuration or resource error 1 Run Setup and verify PCI ISA configuration settings 2 If necessary set ISA adapters to Not available to allow PCI adapters to properly configure Remove any suspect ISA adapters Rerun diagnostics PCI Adapter Ol Ze 09 1962 Boot sequence error Possible hard disk drive problem see Hard disk drive boot error on page 209X 1 Disk
61. board 175 195 XXX 1 Information Thermal Sensor s Test aborted by user 2 Re start the test if necessary 175 196 XXX fai sui 1 Press F3 to review the log file Thermal A halt error ego 2 Re start the test to reset the log file exceeded 175 197 XXX l 1 Make sure the component that is called Thermal Sensor s test warning out is connected and or enabled 2 Re run test 3 Component that is called out in warning statement 4 Component under test 175 198 XXX 1 If a component is called out make sure Thermal Sensor s test aborted it is connected and or enabled 2 Flash the system and re test 3 Go to Undetermined problems section 54 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer Diagnostic Error Code FRU Action 175 199 XXX Thermal Sensor s test failed cause unknown 1 Go to the Undetermined problems section 2 Flash the system and re test 3 Replace component under function test i 1 Check fans 175 251 Thermal Sensor s limit error 2 Check Power supply 3 Microprocessor 4 System board 185 000 XXX 1 No action Asset Security Test Passed 185 XXX XXX Asset Security failure D Flash system System board 185 278 XXX Asset Security Chassis Intrusion on gt Assure Asset Security Enabled C2 Cover Switch System board 201 000 XXX System Memory Test Passed 201 XXX XXX System Memory error Replace the memory mod
62. d Changing colors Display Computer will not power off See OF E Power Switch System Board Riser card Computer will not RPL from server Ensure that network is in startup sequence as first device or first device after diskette Ensure that network adapter is enabled for RPL Network adapter Advise network administrator of new MAC address Computer will not Wake On LAN if applicable Check power supply and signal cable connections to network adapter Ensure that the operating system settings are set to enable Wake on LAN Ensure Wake On LAN feature is enabled in Setup Configuration see Setup Utility program on page 7 Ensure network administrator is using correct MAC address Ensure no interrupt or I O address conflicts Network adapter advise network administrator of new MAC address Dead computer See Power supply on 1 Power Supply 2 System Board 3 Riser card Diskette drive in use light remains on or 1 Diskette Drive does not light when drive is active 2 System Board 3 Diskette Drive Cable 4 Riser card Flashing cursor with an otherwise blank 1 System Board di E isplay 2 Primary Hard Disk Drive 3 Hard Disk Drive Cable 4 Riser card Incorrect memory size during POST Mm Run the Memory tests Memory Module System Board Chapter 6 Symptom to FRU Index 73 Message Symptom FRU Action
63. d US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp Contents Chapter 1 General Checkout Chapter 2 General Information Features Specifications Chapter 3 Diagnostics Setup Utility program Product Recovery Program menu Diagnostics Diagnostics download y Navigating through the diagnostic p programs Running diagnostic tests Test selection Module test menu hardware configuration report Memory Diagnostic tests Alert On LAN test Asset ID test Test results Hard file Smart test Fixed Disk Optimized Test Quick and Full erase hard drive Iomega Zip drive test Asset EEPROM backup Viewing the test log When to use the Low Level Format program Preparing the hard disk drive for use Chapter 4 Installing anna Input Output connectors Removing the cover E Internal drive removal and replacement Installing internal drives in bays 1 2 3 and 4 CD ROM drive jumper settings Installing internal drives in bays 5 6 and 7 Hard disk drive jumper settings Installing a security U bolt Installing adapters Adapter slots AGP adapter Audio adapter ADSL modem Home PNA network adapter Replacing the cover Chapter 5 FRU Replacements Computer exploded view A40 A40P A40i system board layout System board locations S System board jumper settings Clear CMOS Flash Boot Block Recovery Proce
64. d 4 Riser card 10450 10451 10490 1 Run diagnostics eu er ll 2 Hard Disk Drive 3 System Board 4 Riser card 10452 Seek test error Run diagnostics Chapter 6 Symptom to FRU Index 67 POST Error Code FRU Action 10453 Wrong drive type Information only 10454 Sector buffer test error 1 Run diagnostics 10455 10456 Controller error 1 Run diagnostics 10459 Information only Drive diagnostic command error 10461 1 Run diagnostics Drive format error 10462 1 Run diagnostics Controller seek error 10464 1 Run diagnostics Hard Drive read error 10467 1 Run diagnostics Drive non fatal seek error 10468 1 Run diagnostics Drive fatal seek error 10469 Drive soft error count exceeded 1 Run diagnostics 10470 10471 10472 Controller wrap error 1 Run diagnostics 10473 Corrupt data Low level format might be required Information only 10480 1 Hard Disk Drive ESDD 2 Drive Cable 3 System Board 10481 1 Run diagnostics ESDI drive D seek error 10482 Drive select acknowledgement bad 1 Run diagnostics 106X1 1 Check Configuration 2 Ethernet Adapter 10635 1 Power off computer wait ten seconds then power on the computer 2 Ethernet Adapter 10651 10660 106XX Not listed above 1 Check Cables 2 Ethernet Adapter 1 Ethernet Adapter 107XX 1 5 25 inch External Disket
65. d cause unknown section 2 Flash the system and re test 3 Replace component under function test 014 2XX XXX 1 External parallel device 014 3XX XXX ER board Parallel port failure en 015 000 XXX 1 No action USB port Interface Test Passed c 1 Remove USB device s and re test USB port Presence 2 System board 46 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer Diagnostic Error Code FRU Action 015 002 XXX U SB port Timeout Mm Remove USB device s and re test System board co 15 015 XXX SB port External Loopback failure Mm Remove USB device s and re test System board El 015 027 XXX SB port Configuration Setup error Mm Flash the system System board U U 015 032 XXX SB port Device Controller failure 015 034 XXX SB port buffer allocation failure O a System board Reboot the system Flash the system Run memory test System board 015 035 XXX USB port Reset condition detected Remove USB device s and re test 2 System board 015 036 XXX 1 System board USB port Register error 015 040 XXX Run setup and check for conflicts USB port IRQ failure ON Flash the system System board 015 195 XXX USB port Test aborted by user Mm Information Re start the test if necessary 015 196 XXX USB port test halt error threshold exceeded Press F3 to r
66. d will detect solid stuck memory failures only Notes e Either level of memory testing can be performed on all memory or a single SIMM or DIMM socket e Only sockets containing a SIMM or DIMM can be selected for testing Unpopulated sockets are noted by beside the test description Alert On LAN test The Alert On LAN test does the following Determines if Alert On LAN is supported on the system Checks the revision ID register Verifies the EEPROM checksum Validates that a software alert can be sent Asset ID test The Asset ID test does the following Determines if Asset ID is supported on the system Verifies the EEPROM areas Performs an antenna detection test Test results Diagnostic test results will produce the following error code format Function Failure Type DeviceID Date ChkDigits Text Code 10 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer Function Code Represents the feature or function within the PC Failure Type Represents the type of error encountered DeviceID Contains the component s unit ID which corresponds to either a fixed disk drive removable media drive serial or parallel port processor specific SIMM or DIMM or a device on the PCI bus Date Contains the date on which the diagnostic test was run The date is retrieved from CMOS and displayed using the YYYYMMDD format Chk
67. d or battery operated system You can use coax or connector outside shells on these systems Use the round ground prong of the ac plug on ac operated computers Use the black side of a grounded work mat to provide a static free work surface The mat is especially useful when handling ESD sensitive devices Safety inspection guide The intent of this inspection guide is to assist you in identifying potentially unsafe conditions on these products Each machine as it was designed and built had required safety items installed to protect users and service personnel from injury This guide addresses only those items However good judgment should be used to identify potential safety hazards due to attachment of non IBM features or options not covered by this inspection guide If any unsafe conditions are present you must determine how serious the apparent hazard could be and whether you can continue without first correcting the problem Consider these conditions and the safety hazards they present Electrical hazards especially primary power primary voltage on the frame can cause serious or fatal electrical shock Explosive hazards such as a damaged CRT face or bulging capacitor Mechanical hazards such as loose or missing hardware The guide consists of a series of steps presented in a checklist Begin the following checks with the power off and the power cord disconnected 1 Check exterior covers for damage loose broken o
68. dems antes de abrir las cubiertas del servidor salvo que se indique lo contrario en las instrucciones de las operaciones de instalaci n y configuraci n 124 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer Safety Information This section contains the safety information with which you need to be familiar before you service an IBM computer General Safety Follow these rules to ensure general safety Observe good housekeeping in the area of the machines during and after maintenance When lifting any heavy object 1 Ensure you can stand safely without slipping 2 Distribute the weight of the object equally between your feet 3 Use a slow lifting force Never move suddenly or twist when you attempt to lift 4 Lift by standing or by pushing up with your leg muscles this action removes the strain from the muscles in your back Do not attempt to lift any objects that weigh more than 16 kg 35 Ib or objects that you think are too heavy for you Do not perform any action that causes hazards to the customer or that makes the equipment unsafe Before you start the machine ensure that other service representatives and the customer s personnel are not in a hazardous position Place removed covers and other parts in a safe place away from all personnel while you are servicing the machine Keep your tool case away from walk areas so that other people will not trip over it D
69. device such as a monitor does not have power management capabilities it can be damaged when exposed to a reduced power state Before making energy saving selections for the monitor check the documentation supplied with the monitor to see if it supports Display Power Management Signaling DPMS Automatic Hardware Power Management features Automatic Hardware Power Management can reduce the power states of the computer processor and monitor if the monitor supports DPMS if they are inactive for a predetermined length of time There are three levels of specified time that the computer must be inactive before the power management options that are selected take effect Select the amount of time that is offered within each level Level 1 Set time from 5 minutes to 4 hours Level 2 Set time from 10 minutes to 5 hours Level 3 Set time from 15 minutes to 6 hours At each level you can define the amount of energy savings by specifying values for the following options System Power Select On for the computer to remain on Select Off for the computer to shut down Processor Speed Set the microprocessor to be disabled or to run at 1 10 25 or 50 percent of its internal clock speed Display Set display to be disabled or to be reduced at these power states Chapter 8 Additional Service Information 89 Setting Standby Screen is blank but can be restored immediately when any activity is detected Suspend
70. e Memory 3 System Board 151 1 System Board Real time clock failure a PT 1 Run Setup tt id SR 2 CMOS Backup Batter see Safety Information on page 125 3 System Board a P A 1 Run Setup and verify Configuration t ii 2 Had a device been added removed changed location If not suspect that device 3 Power on external devices first then power on computer 4 CMOS Backup Batter see Safety Information on page 125 System Board 5 System Board 6 Riser card ni bj E 1 Diskette Drive t nd unable to run diagnostics D System Board 3 Diskette Drive Cable 4 Riser card 60 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer POST Error Code FRU Action 163 Clock not updating or invalid time set 1 Time and Date Set 2 CMOS Backup Battery see Safety Information on page 125 3 System Board 164 POST detected a base memory or extended memory size mismatch error or RIMM socket 3 is populated with a RIMM memory module 1 Run Setup Check System Summary menu for memory size change See Setup Utility program on page 71 2 Run the Extended Memory Diagnostic tests 166 Boot Block Check Sum Error 1 Run Flash Recovery using Boot Block See Flash recovery boot block jumper on page 88 2 System Board 167 Microprocessor installed that is not supported by the current POST BIOS 168 Alert on LAN error
71. ement Select Automatic Power On from the program menu Select Wake on LAN from the Automatic Power On menu To enable Wake on LAN select Enabled To disable Wake on LAN select Disabled Press Esc until you return to the Configuration Setup Utility program menu qa ron D 7 Before you exit from the program select Save Settings from the Configuration Setup Utility program menu 8 To exit from the Configuration Setup Utility program press Esc and follow the instructions on the screen Chapter 8 Additional Service Information 91 92 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer Chapter 9 About this manual This manual contains service and reference information for the IBM NetVista Series computer types 2271 6840 6841 This manual is divided into product service sections by machine chassis and a related service section as follows The product service sections include procedures for isolating problems to a FRU a Symptom to FRU Index additional service information and an illustrated parts catalog The related service section includes safety notices and safety information and problem determination tips Note This manual is intended for trained servicers who are familiar with IBM Personal Computer products Use this manual along with advanced diagnostic tests to troubleshoot problems effectively Before servicing an IBM product be sure to re
72. emove the two metal knockouts I U bolt AI Bolt holes I Nuts Insert the U bolt through the rear panel Attach and tighten the nuts with an appropriately sized or adjustable wrench 4 Replace the computer cover See Replacing the cover on page 26 Thread the cable through the U bolt and around an object that is not a part of or permanently secured to the building structure or foundation and from which it cannot be removed then fasten the cable ends together with a lock w a Installing adapters Adapter slots To install an adapter in a PCI or AGP expansion slot do the following 1 Remove the cover see Removing the cover on page 15 22 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer 2 Remove the blue adapter card retainer and slot cover for the appropriate expansion slot 3 Remove the adapter from its static protective package 4 Install the adapter into the appropriate slot on the system board Note If you are installing a Wake on LAN supported network adapter attach the Wake on LAN cable that came with the adapter to the Wake on LAN connector on the system board If you also want to take advantage of the Alert on LAN feature of the computer you must install the network adapter in PCI slot 1 For the location of PCI slot 1 and the Wake on LAN connector
73. eo controller Dynamic video memory technology Accelerated graphics port AGP adapter some models Audio subsystem 16 bit integrated Sound Blaster Pro compatible audio subsystem Connectivity 10 100 Mbps Ethernet adapter that supports Wake on LAN some models e Modem some models System management features Remote Program Load RPL and Dynamic Host Configuration Protocol DHCP Wake on LAN requires Wake on LAN supported network adapter Wake on Ring in the Configuration Setup Utility program this feature is called Serial Port Ring Detect for an external modem and Modem Ring Detect for an internal modem Wake on Alarm Remote Administration the ability to update POST and BIOS over the network Automatic power on startup System Management SM BIOS and SM software e Ability to store POST hardware test results O Copyright IBM Corp 2000 3 Input output features 25 pin ECP EPP parallel port One or two 9 pin serial ports Four 4 pin USB ports Standard mouse port Standard keyboard port 15 pin monitor port Three audio connectors line headphone out line in and microphone Joystick MIDI connectors some models Expansion Drive bays 7 PCI expansion slots 5 One AGP expansion slot Power 200 W power supply with manual voltage selection switch Automatic 50 60 Hz input frequency switching e Advanced Power Management support e Advance Configuration and Po
74. error 1 Run Setup Check System Summa menu for memory See Setup Utility program on page 7 2 Run the Extended Memory Diagnostic tests 301 1 Keyboard 2 Keyboard Cable 3 System Board 303 1 Mouse With an 8603 error 2 Keyboard 3 Keyboard Cable 4 System Board EN 1 Keyboard With no 8603 error 2 Keyboard Cable 3 System Board 3XX 1 Keyboard Not listed above 2 Keyboard Cable 3 System Board 5XX 1 Video Adapter if installed 2 System Board 601 1 Diskette Drive A 2 Diskette Drive Cable 3 System Board 4 Riser card 602 1 Bad Diskette 2 Verify Diskette and retry 62 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer POST Error Code FRU Action 604 And able to run diagnostics 1 qa ron Run Setup and verify diskette configuration settings Diskette Drive A B Diskette Drive Cable System Board Riser card 605 POST cannot unlock the diskette drive J Diskette Drive Diskette Drive Cable System Board Riser card 662 Diskette drive configuration error or wrong diskette drive type Run Setup Configuration 6XX Not listed above D or NS Diskette Drive System Board Riser card External Drive Adapter Diskette Drive Cable Power Supply 762 Math coprocessor configuration error on gt Run Setup Processor System Board 7XX Not listed above D Process
75. ette Drive 2 Diskette Cable 20XX 1 BSC Adapter Not listed above 21XX 1 SCSI Device 2 16 bit AT Fast SCSU adapter 3 Alternate BSC adapter 2401 2402 1 Display If screen colors change 2401 2402 1 System Board If screen colors are OK 3 2 Display 2409 1 Display 2410 1 System Board 2 Display 2462 Video memory configuration error Check cable connections D Run Setup and verify video configuration settings Video Memory Modules Video Adapter if installed System Board OM 2109 4611 4630 1 Multiport 2 Interface Board 2 Multiport 2 Adapter Chapter 6 Symptom to FRU Index 65 POST Error Code FRU Action 4612 4613 4640 4641 Memory Module Package 2 Multiport 2 Adapter 4650 1 Multiport 2 Interface Cable 46XX 1 Multiport 2 Adapter Not listed above 2 Multiport 2 Interface Board 3 Memory Module 5600 1 Financial System Controller Adapter 5962 EBEN 1 Run Configuration An IDE device other than hard drive 2 CD ROM Drive configuration error 3 CD ROM Adapter 4 Zip or other ATAPI device 5 System Board 6 Riser card 62XX 1 1st Store Loop Adapter 2 Adapter Cable 63XX 1 2nd Store Loop Adapter 2 Adapter Cable 64XX 1 Network Adapter 71XX 1 Voice Adapter 74XX 1 Video Adapter if installed 76XX 1 Page Printer Adapter 78XX 1 High Speed Adapter 79XX 1 3117 Adapter 80XX 1 PCMCIA Adapter 84XX 1
76. etwork Note For local Flash BIOS VPD update see Flash BIOS VPD update procedure on page 88 This setting is used to enable or disable the Flash over LAN feature When the feature is enabled the system programs in the computer can be updated remotely from a network server If the administrator password is set in the computer it does not have to be entered by the server To access the Flash over LAN setting use the following procedure 1 Start the Configuration Setup Utility program See 2 Select System Security 3 Select POST BIOS Update from the Configuration Setup Utility program menu 4 To enable Flash over LAN select Enabled To disable Flash over LAN select Disabled 5 Press Esc twice to return to the Configuration Setup Utility program menu 6 Before you exit from the program select Save Settings from the Configuration Setup Utility program menu 7 To exit from the Configuration Setup Utility program press Esc and follow the instructions on the screen Wake on LAN This setting is used to enable or disable the IBM developed Wake on LAN feature This feature makes it possible for the computer to be turned on remotely by a network server Remote network management software must be used in conjunction with this feature To access the Wake on LAN setting use the following procedure 1 Start the Configuration Setup Utility program See Setup Utility program on Select Advanced Power Manag
77. eview the log file Re start the test to reset the log file 015 197 XXX USB port test warning Make sure the component that is called out is connected and or enabled Re run test Component that is called out in warning statement Component under test 015 198 XXX USB port test aborted If a component is called out make sure it is connected and or enabled Flash the system and re test Go to the Undetermined problems section 015 199 XXX USB port test failed cause unknown Go to the Undetermined problems section 2 Flash the system and re test 3 Replace component under function test 018 000 XXX 1 No action PCI Card Test Passed 018 0XX XXX PCI Card Failure Riser card if installed System board Chapter 6 Symptom to FRU Index 47 Diagnostic Error Code FRU Action 018 195 XXX 1 PCI card PCI Card Test aborted by user 2 Information 3 Re start the test if necessary 018 196 XXX PCI Card test halt error threshold exceeded e Press F3 to review the log file 2 Re start the test to reset the log file 018 197 XXX PCI Card test warning 1 Make sure the component that is called out is connected and or enabled 2 Re run test 3 Component that is called out in warning statement 4 Component under test 018 198 XXX PCI Card test aborted 1 Make sure the component that is called out is connected and or enabled 2 Flash the system
78. f test e SMART Hard Disk Test Results runs the IDE extended offline self test and displays the results Chapter 3 Diagnostics 11 You can run the Start SMART Hard Disk Test and then continue with other diagnostic tests before running the Hard Drive Self Test Results Quick and Full erase hard drive Diagnostics offer two hard drive format utilities Quick Erase Hard Drive e Full Erase Hard Drive The Quick Erase Hard Drive provides a DOS utility that performs the following steps Destroys the Master Boot Record MBR on the hard drive Destroys all copies of the FAT Table on all partitions both the master and backup Destroys the partition table e Provides messages that warn the user that this is a non recoverable process The Full Erase Hard Drive provides a DOS utility that performs the following steps Performs all the steps in Quick Erase Provides a DOS utility that writes random data to all sectors of the hard drive Provide an estimate of time to completion along with a visual representation of completion status Provides messages that warn the user about non recoverable process Important Make sure that all data is backed up before using the Quick or Full Erase functions To select the Quick Erase or Full Erase Hard Drive utility use the following procedure 1 Select the UTILITY option on the toolbar and press Enter 2 Select either the QUICK ERASE or FULL ERASE HARD DISK
79. ge first If you did not receive any error message look for a description of your error symptoms in the first part of this index e Check all power supply voltages before you replace the system board see Power supply on page 33 Check the hard disk drive jumper settings before you replace a hard disk drive see Hard disk drive jumper settings on page 21 Important Some errors are indicated with a series of beep codes see Beep symptoms on page 57 Type 2271 6840 6841 computers default to come up quiet no beep and no memory count and checkpoint code display when no errors are detected by POST To enable beep and memory count and checkpoint code display when a successful POST occurs do the following 1 Select Start tions in the Configuration Setup Utility program see program on page 7 2 Set Power On Self Test to Enhanced The processor is a separate FRU from the system board the processor is not included with the system board FRU SIMM DIMM RIMM memory errors The following SIMM DIMM RIMM error messages are issued by the diagnostic programs Error FRU Action 2xx 1y Replace the SIMM in the socket identified by the last digit of the error code A memory error was detected in SIMM socket Y Re run the test If the same error code occurs again replace the system board Copyright IBM Corp 2000 37 Error FRU Action 2xx 2y Re
80. ght 25 4 mm 1 0 in Hard disk drive AE Bay 7 Max Height 25 4 mm 1 0 in Hard disk drive Installing internal drives in bays 1 2 3 and 4 1 Remove the cover see 2 Ifthe drive you are installing is a removable media drive remove the bay panel from the front bezel 3 Insert a flat bladed screwdriver into one of the slots on the static shield in the drive bay into which you are installing the drive and gently pry the static shield loose from the drive bay Chapter 4 Installing Options 17 4 Install the drive into the bay Align the screw holes and insert the two screws fl Re o A 5 Connect the power and signal cables to the drive CD ROM drive jumper settings CD ROM and PC CD ROM drives use jumpers or tabs to set the drives as primary master or secondary slave Refer to the drive connector labels or the figures below for the drive settings IDE INTERFACE DC INPUT RGGL o 2 2 svas zv 0000000000000000000000000000000000000000 booo 0000 0000000000000000000000000000000000000000 See Jumper Settings Below CD ROM Primary Master Secondary Slave 40X TI RI 48X TI Installing internal drives in bays 5 6 and 7 1 Remove the cover see Removing the cover on page 15 18 Hardware Maintenance Manual
81. he following The diagnostic code for the device is not in the siagnostic programs Run the diagnostics provided with that device The missing device is defective or it requires an additional diskette or service manual An unrecognizable device is installed Chapter 3 Diagnostics 9 A defective device is causing another device not to be recognized The SCSI controller failed on the system board or SCSI adapter e Use the procedure in Undetermined problems on page 75 to find the problem If a device is missing from the list replace it If this does not correct the problem use the procedure in Undetermined problems on page 75 Memory Diagnostic tests The Memory Diagnostics provide the capability to identify a particular memory module SIMM or DIMM which fails during testing Use the System Board Layout section to reference the memory sockets or select F1 twice to load the Diagnostics online manual and select SIMM DIMM RIMM Locator Follow the steps below to locate the Memory Diagnostic tests options 1 Select the DIAGNOSTICS option on the toolbar and press Enter 2 Highlight either the Memory Test Full or Memory Test Quick option and press Enter 3 Memory Test Full The full memory test will take about 80 seconds per MB of memory and will detect marginal intermittent and solid stuck memory failures Memory Test Quick The quick memory test will take about 20 seconds per MB of memory an
82. he power on indicator is not on the power supply fan is not running or the computer will not power off use the following procedures Check Verify FRU Action Check the following for proper installation Reseat e Power Cord On Off Switch connector On Off Switch Power Supply connector System Board Power Supply connectors Microprocessor s connection Check the power on switch for continuity Power Cord Check the power on switch for continuity Power on Switch 20 pin main power supply connection See A40 A40P A40i system board layout on page 29 for connector locations Attention These voltages must be checked with the power supply cables connected to the system board Chapter 5 FRU Replacements 33 1 10 H000000000 0000000000 11 20 Pin Signal Function 1 3 3 V 3 3 V dc 2 3 3 V 3 3 V dc 3 COM Ground 4 5V 5 V dc 5 COM Ground 6 5 V 5 V de 7 COM Ground 8 POK Power Good 9 5VSB Standby Voltage 10 12V 12 V dc 11 3 3 V 3 3 V dc 12 12 V 12 V dc 13 COM Ground 14 PS ON DC Remote Enable 15 COM Ground 16 COM Ground 17 COM Ground 18 No voltage Not used 19 5 V 5 V dc 20 5 V 5 V de If the voltages are not correct and the power cord is good replace the power supply Power supply removal 1 Remove the power cable 2 Remove the cover see
83. he system and all major components The customer will have access to the MIF file via the DMI MIF Browser that is installed with the preload and is also available on the SSCD that is provided with the system A company called Retain a Group is a central data warehouse offering serial number data management Retain a Group acts as a focal point to law enforcement The customer has the option to purchase serial number information and services from Retain a Group It is the customer s responsibility to maintain the MIF file and to inform Retain a Group of any changes to the file Some customers may request their servicers to assist them in maintaining the MIF file when serialized components are replaced during hardware service This assistance is between the customer and the servicer The servicer can use the DMI MIF Browser to update the MIF information in the EPROM It is anticipated that some servicers might charge for this service 86 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer To update the EPROM using the DMI MIF Browser use the following procedure Click Start from the desktop then Programs Select IBM SystemView Agent Select the Serial Number Information icon Click the plus sign to expand Select the component you want to view or edit Double click on the component you want to change N a 8 D Enter new data in the Value field then click Apply Alert on LAN BIOS leve
84. he system will hang Use the systems diagnostics to check for multiple assignments to the same interrupt level before replacing any hardware component DMA Accesses the memory by bypassing the processor This allows the processor more time for applications and programs Accesses memory directly from the serial and parallel ports on some systems Accesses memory directly from some adapters using a DMA channel This allows the adapter to operate faster Provides from 4 to 15 DMA channels The number varies depending on the system If multiple assignments of the same DMA channel occur the system will hang Use the system diagnostics to check for multiple assignments to the same DMA channel before replacing any hardware components VO address A unique I O address is assigned to each system component If multiple assignments of the same I O address occur the system will hang Use the DOS MEM command to check for multiple assignments to the same I O address before replacing any hardware component 132 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer ROM and RAM Addresses Adapter cards with processors can contain RAM and ROM If the adapter cards have onboard memory then the following are true ROM contains operating instructions for the adapter I O RAM is used for buffering Two adapters using the same memory area will cause a failure This failure might appear as a h
85. hts go off 2 Power on the computer Copyright IBM Corp 2000 When the Setup Utility prompt appears on the screen during start up press Fl The Setup Utility menu will appear Follow the instructions on the screen When finished select System Summary to verify that any configuration changes have been accepted Product Recovery Program menu Type 2271 6840 6841 machines have recovery and diagnostics programs on a separate hard drive partition The Diagnostics diskette is not shipped with the machine or the HMM To download the diagnostics program se Daga At startup after the machine tests the SIMM DIMM memory if Power on Self Test is set to Enhanced the machine displays the following prompt To start the Product Recovery Program press F11 After depressing F11 you are given the following options Full recovery This utility reformats the hard drive and restores all original files Partial recovery This utility reformats the hard drive and restores the Windows operating system and all device drivers Repair This is the emergency repair utility and should not be used to install Windows components System utilities 1 Run diagnostics 2 System info 3 Create recovery repair diskette Diagnostics The diagnostic programs use a full range of diagnostic utilities to determine the operating condition of the computer s hardware components For a complete list of error codes and messages see Symptom t
86. ico La corriente el ctrica de los cables de comunicaciones tel fono y alimentaci n puede resultar peligrosa Para evitar una posible descarga siga las indicaciones de conexi n y desconexi n de los cables siempre que tenga que instalar mover o abrir las cubiertas de este producto o de los dispositivos acoplados Instrucciones de conexi n Instrucciones de desconexi n 1 Apague todos los componentes OFF Encienda todos los componentes ON 2 En primer lugar conecte todos los cables 2 En primer lugar retire los cables de a los dispositivos alimentaci n de las tomas 3 Conecte los cables de se al a los 3 Retire los cables de se al de los recept culos recept culos 4 Conecte los cables de alimentaci n a las 4 Retire todos los cables de los tomas dispositivos 5 Encienda el dispositivo ON 122 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer Percaucion Al cambiar la bater a utilice nicamente la baterfa IBM N mero de pieza 33F8354 o un tipo de bater a equivalente recomendado por el fabricante Si el sistema tiene un m dulo que contiene una bater a de litio sustit yalo nicamente por el mismo tipo de m dulo del mismo fabricante La bater a contiene litio y puede explotar si no se utiliza manipula o desecha correctamente Lo que no debe hacer Tirar o sumergir el producto en agua e Exponer el producto a una
87. ideraton System resource conflicts Miscellaneous Information Acronyms Abbreviations and Terms Send Us Your Comments Notices Trademarks 130 130 130 131 132 134 134 136 138 139 Safety notices multi lingual translations The caution and danger safety notices in this section are provided in the following languages Copyright IBM Corp 2000 English Portuguese Brazil Chinese French German Italian Korean Spanish 95 A To Connect To Disconnect 1 Turn Everything OFF 1 Turn Everything OFF 2 First attach all cables to devices 2 First remove power cord s from outlet 3 Attach signal cables to receptacles 3 Remove signal cables from receptacles 4 Attach power cord s to outlet 4 Remove all cables from devices 5 Turn device ON Note In the UK by law the telephone cable Note In the UK the power cord must be must be connected after the power cord disconnected after the telephone cable 96 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer A CAUTION When replacing the battery use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer If your system has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of
88. la o immergerla in acqua Riscaldarla ad una temperatura superiore ai 100 C Cercare di ripararla o smaltirla Smaltire secondo la normativa in vigore D Lgs 22 del 5 2 97 e successive disposizioni nazionali e locali ZA Attenzione Quando installata un unit CD ROM notare quanto segue L utilizzo di controlli regolazioni o l esecuzione di procedure on descritti nel 5 presente manuale possono provocare l esposizione a radiazioni pericolose L apertura di un unit CD ROM pu determinare l esposizione a radiazioni laser pericolose All interno dell unit CD ROM non vi sono parti su cui effettuare l assistenza tecnica Non rimuovere i coperchi dell unit CD ROM PERICOLO Alcune unit CD ROM contengono all interno un diodo laser di Classe 3A o Classe 3B Prestare attenzione a quanto segue Aprendo l unit vengono emesse radiazioni laser Non fissare il fascio non guardarlo direttamente con strumenti ottici ed evitare l esposizione diretta al fascio Chapter 10 Related Service Information 117 A A gt 32 kg 70 5 lbs gt 55 kg 121 2 lbs Attenzione Durante il sollevamento della macchina seguire delle norme di di sicurezza As Attenzione La corrente circolante nei cavi di alimentazione del telefono e di segnale pericolosa Per evitare situazioni pericolose per le persone o dannegeiamenti all apparecchiatura scollegare i cavi di alimentazione i sistemi di te
89. lash the BIOS see Flash BIOS VPD update procedure on page 88 Chapter 8 Additional Service Information 87 Flash BIOS VPD update procedure Attention Refer to the information label located inside the system unit cover for any model specific information 1 Power off the computer 2 Insert the flash update diskette into drive A 3 Power on the computer 4 When the Update Utility appears select the country keyboard then press Enter If the computer serial number was previously recorded the number is displayed with an option to update it Press Y to update the serial number Type the 7 digit serial number of the computer you are servicing then press Enter Follow the instructions on the screen to complete the flash BIOS VPD update procedure Flash recovery boot block jumper Attention If an interruption occurs during a Flash BIOS upgrade the BIOS might be left in an unusable state The Boot Block jumper enables you to restart the system and recover the BIOS To perform a Flash BIOS recovery using the recovery jumper use the following procedure 1 Power off the computer and remove the cover 2 Move the system board recovery jumper to the clear position Refer to FA407A40P A40i system board layout on page 29or the label inside the computer for more information 3 Insert the upgrade diskette into the diskette drive 4 Power on the computer The IBM Logo will appear 5
90. le beep and memory count and checkpoint code display when a successful POST occurs do the following 1 Select Start Options in the Configuration Setup Utility program see program on page 7 rogram on page 7 2 Set Power On Self Test to Enhanced Symptom Error FRU Action No beep during POST but computer works correctly 1 System Board 58 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer Symptom Error FRU Action No beep during POST 1 See Undetermined problems on page System Board Memory Module Any Adapter or Device Riser Card Power Cord WK L ND Power Supply POST error codes Each time you power on the system it performs a series of tests that check the operation of the system and some options This series of tests is called the Power On Self Test or POST POST does the following operations Checks some basic system board operations Checks the memory operation Starts the video operation Verifies that the diskette drive is working e Verifies that the hard disk drive is working If the POST finishes without detecting any problems a single beep sounds and the first screen of the operating system or application program appears Note Type 2271 6840 6841 computers default to come up quiet no beep and no memory count and checkpoint code display when no errors are detected by POST To e
91. lecomunicazioni le reti e ed i modem prima di aprire i coperchi del servente se non diversamente indicato nelle procedure di installazione e configurazione 118 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer UN E HO Jo po a SAS Doda SADUS HG Ls HD SAU AS Ha IME 21 0155 AZOAUL BAl SSS SVO AESA SA RASS EE Mr ds HAS LA BTS SUAS a SAS Moda CS dk 2oror SLI C ves YAS HA 2 AA Sto SASS AAH Oo SU C 01 AZO SSS DE SUS 885 HA SHO Tales SATO SUC NE UZ or zo fir pa OW N NO E oh wy ra ot Ch as 2 SAI 70 33 FE Sa ULE Are SUC a SAS Il a Ol ASOU SS SAE EXI OS E SAES Y Il CS SEUI Cet Ss AAD BCE INS ci zi od amp AB ot AI 1 2E SAXE AC LMS AXE Cl 2 an doze GAN ASSO 2 HN RE AOIEZ SAM MMS 3 SSNS SHEN ASS 3 SMS SIEM HH SCH 4 ANS BAEN AZS 4 INN RE AOIEZ MACK 5 EN SAE AL Chapter 10 Related Service Information 119 UN S HO DS A 0 HAAS mala H BM FE HS amp PN FE MES AO SAGE SSE FSB Wes ASA MASA cl HEI CIS torte SSO NOA OAS SAS MAAAOA HAS SAS PE Roz MASSA HHEI G is 21301 ESTA OO MUS AS Hol CE NEN god zga A SUO CSS FASANO EI AU EU FIN LES HUND 100 C 212 F 0H O2 IE N BES SUAS SUHU SoA S amp S HUND AS SZU RA 27201 Cor WEI CIS NESSAS UN A 0 CD ROM EHI EI SAGO NOA OS ASE BISI MO JAA XIE SHX ES AOS CD ROM Cool S HO E
92. ls Alert on LAN provides notification of changes in the computer even when the computer power is turned off Working with DMI and Wake on LAN technologies Alert on LAN helps to manage and monitor the hardware and software features of the computer Alert on LAN generates notifications to the server of these occurrences Computer disconnected from the network Computer unplugged from the power outlet All POST errors Operating system or POST hang condition Alert on LAN events are configured to be Enabled or Disabled from the LAN server only and not from the computer See the LAN administrator for configuration status information An incorrect level of BIOS can cause false error and unnecessary FRU replacement Use the following information to determine the current level of BIOS installed in the computer the latest BIOS available for the computer and where to obtain the latest level of BIOS Current Level BIOS information Run the Configuration Utility to determine the level of BIOS installed Sources for determining the latest level BIOS available 1 IBM PC Company Home Page http www ibm com pc us PC PartnerInfo Technical Database CTSTIPS NSF HelpCenter Levels 1 and 2 Support RETAIN e Sources for obtaining the latest level BIOS available 1 IBM PC Company Home Page http www ibm com pc us 2 PC PartnerInfo Technical Database CTSTIPS NSF HelpCenter ron wm 4 Levels 1 and 2 Support To update f
93. mals direkt in den Laserstrahl sehen nicht direkt mit optischen Instrumenten betrachten und den Strahlungsbereich meiden 114 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer A 32 kg 70 5 Ibs gt 55 kg 121 2 lbs Achtung Beim Anheben der Maschine die vorgeschriebenen Sicherheitsbestimmungen beachten A Achtung An Netz Telefon und Datenleitungen k nnen gef hrliche elektrische Spannungen anliegen Um eine Gef hrdung des Benutzers oder Besch digung des Ger ts zu vermeiden ist der Server auszuschalten Die Verbindung zu den angeschlossenen Netzkabeln Telekommunikationssystemen Netzwerken und Modems ist vor dem ffnen des Servergeh uses zu unterbrechen sofern in Installations und Konfigurationsanweisungen nicht anders angegeben Chapter 10 Related Service Information 115 A PERICOLO prodotto Per evitare il pericolo di scosse elettriche di terra di sicurezza durante il collegamento delle unita Per evitare il pericolo di scosse elettriche durante i temporali non collegare o scollegare cavi non effettuare l installazione la manutenzione o la riconfigurazione di questo collegare il cavo di alimentazione ad una presa elettrica correttamente cablata e munita collegare qualsiasi apparecchiatura collegata a questo prodotto ad una presa elettrica correttamente cablata e munita di terra di sicurezza Quando possibile collegare
94. nable beep and memory count and checkpoint code display when a successful POST occurs do the following 1 Select Start Options in the Configuration Setup Utility program see program on page 7 2 Set Power On Self Test to Enhanced If the POST detects a problem an error message appears on the screen A single problem can cause several error messages to appear When you correct the cause of the first error message the other error messages probably will not appear on the screen the next time you turn on the system In the following index X can represent any number POST Error Code FRU Action 000 1 SCSI Adapter not enabled Verify adapter device and Bus Master fields are enabled in PCI configuration program See documentation shipped with computer 02X 1 SCSI Adapter Chapter 6 Symptom to FRU Index 59 POST Error Code FRU Action E ia aa 1 SCSI Cable t t A ec terminator installation 2 SCSI Terminator 3 SCSI Device 4 SCSI Adapter 101 1 System Board System board interrupt failure 102 1 System Board System board timer error 106 1 System Board ai l 1 Memory Module t t ystem board memory parity error 2 System Board O joai 1 Reseat adapters channel parity error 2 Any E dapter 3 Riser card 4 System Board 114 1 Adapter Memory Adapter ROM error 2 System Board 3 Riser card Fi iui 1 Processor nternal cache test error 2 L2 Cach
95. nd configuration procedures 100 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer PERIGO Para evitar choques el tricos n o conecte ou desconecte nenhum cabo nem efetue instala o manuten o ou reconfigura o deste produto durante uma tempestade com raios Para evitar choques el tricos e O cabo de alimenta o deve ser conectado a um recept culo corretamente instalado e aterrado e Todos os equipamentos aos quais este produto ser conectado devem tamb m ser conectados a recept culos corretamente instalados Quando poss vel utilize uma das m os para conectar ou desconectar cabos de sinal para evitar um poss vel choque ao tocar duas superf cies com potenciais el tricos diferentes A corrente el trica proveniente de cabos de alimenta o de telefone e de comunica o perigosa Para evitar choques el tricos conecte e desconecte os cabos conforme descrito a seguir ao instalar movimentar ou abrir tampas deste produto ou de dispositivos conectados Para Conectar Para Desconectar DESLIGUE tudo Conecte primeiro todos os cabos nos dispositivos Conecte os cabos de sinal nos recept culos Conecte o s cabo s de alimenta o nas tomadas LIGUE o dispositivo DESLIGUE tudo Remova primeiro o s cabo s de alimenta o das tomadas Remova os cabos de sinal dos recept culos Remova todos os cabos dos dispositivos
96. nd is dependent on the operating system Applications to BIOS to hardware This method has some flexibility but it is dependent on the BIOS Applications to hardware This method is dependent on the hardware and is very inflexible However it is very fast very efficient and it has no overhead Hardware considerations Use the following tools to help identify and resolve hardware related problems Power on self test POST e POST Beep codes Test programs Error messages POST does the following operations Checks some basic system board operations Checks the memory operation Starts the video operation Verifies that the diskette drive is working Verifies that the hard disk drive is working Use the test programs that come with this HMM or with the system you are servicing to test the IBM components of the system and some external devices Also from the DOS prompt or from OS 2 Utilities use the CHKDSK command to check and repair hard disk data allocation errors Error messages generated by the software the operating system or application programs generally are text messages However error messages can be text numeric or both text and numeric Any time there is an error message indicating a problem with the system follow the General Checkout procedures in this HMM to resolve the problem Basically there are five types of error messages POST error messages are displayed when the POST finds pr
97. ndor 4 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer e Sun Solaris 2 5 1 or later Novell NetWare Versions 3 2 4 11 5 0 Specifications Dimensions Height 445 mm 17 5 in Width 165 mm 6 5 in Depth 502 mm 20 5 in Weight Minimum configuration as shipped 14 0 kg 30 lb Maximum configuration 17 3 kg 38 0 lb Environment Air temperature System on 10 to 35 C 50 to 95 F System off 10 to 43 C 50 to 110 F Maximum altitude 2134 m 7000 ft Note The maximum altitude 2134 m 7000 ft is the maximum altitude at which the specified air temperatures apply At higher altitudes the maximum air temperatures are lower than those specified Humidity System on 8 to 80 System off 8 to 80 Heat output approximate in British thermal units Btu per hour Minimum configuration 240 Btu hr 75 watts Maximum configuration 940 Btu hr 275 watts Airflow Approximately 0 34 cubic meters per minute 12 cubic feet per minute maximum Electrical input Input voltage Low range Minimum 90 V ac Maximum 137 V ac Input frequency range 57 63 Hz Voltage switch setting 115 V ac High range Minimum 180 V ac Maximum 265 V ac Input frequency range 47 53 Hz Voltage switch setting 230 V ac Input kilovolt amperes kVA approximate Minimum configuration as shipped 0 08 kVA Maximum configuration 0 3 kVA Note Power consump
98. ning clips close Make sure the notches in the DIMM align with the tabs on the connector PCI extender card removal 1 Remove the cover see Removing the cover on page 15 2 Remove the machine chassis foot that is in front of the extender card 3 Remove the 2 screws that hold the PCI extender card in place 4 Pull the card down not out firmly on both sides until it detaches from the system board Replacing a system board Important Before replacing a system board back up Asset information by using the Asset EEPROM backup on page 12 Notes 1 The BIOS and Vital Product Data VPD for the computer you are servicing must be installed on the new system board FRU after it is installed in the computer To do this you must run the Flash Update program using the Flash Update diskette See and Flash BIOS VPD update procedure on page 88 2 Always ensure the latest level of BIOS is installed on the computer A down level BIOS may cause false errors and unnecessary replacement of the system board 3 The processor is a separate FRU from the system board and is not included with the system board FRU 4 If the new system board does not correct the problem reinstall the options on the old system board reinstall the old system board then replace the processor To replace the system board do the following 1 Remove the cover see Removing the cover on p
99. o FRU Index on page F7 Diagnostics download To download the diagnostic programs do the following Go to http www ibm com Select Support Select Desktop computing from the Search by Category pull down menu Select NetVista from the Product Family list Search for the machine type in the Quick Path box on the left Select Diagnostics from the Downloadable files by Category pull down menu or go directly to the link PC Enhanced Diagnostics diskette from the Downloadable files by date list This link will take you to the self starting utility download and instructions 8 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer Navigating through the diagnostic programs Use the cursor movement keys to navigate within the menus The Enter key is used to select a menu item The Esc key is used to back up to the previous menu For online help select F1 Running diagnostic tests There are four ways to run the diagnostic tests 1 Using the cursor movement keys highlight Run Normal Test or Run Quick Test from the Diagnostics menu and then press Enter This will automatically run a pre defined group of tests from each test category Run Normal Test runs a more extensive set of tests than does Run Quick Test and takes longer to execute 2 Press F5 to automatically run all selected tests in all categories See Test Selection 3 From within a test category pre
100. o not wear loose clothing that can be trapped in the moving parts of a machine Ensure that your sleeves are fastened or rolled up above your elbows If your hair is long fasten it Insert the ends of your necktie or scarf inside clothing or fasten it with a nonconductive clip approximately 8 centimeters 3 inches from the end Do not wear jewelry chains metal frame eyeglasses or metal fasteners for your clothing Remember Metal objects are good electrical conductors Wear safety glasses when you are doing any of the following hammering drilling soldering cutting wire attaching springs using solvents or working in any other conditions that might be hazardous to your eyes After service reinstall all safety shields guards labels and ground wires Replace any safety device that is worn or defective Reinstall all covers correctly before returning the machine to the customer Grounding requirements Electrical grounding of the computer is required for operator safety and correct system function Proper grounding of the electrical outlet can be verified by a certified electrician Electrical safety Important Use only approved tools and test equipment Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents Many customers have near their equipment rubber floor mats that contain small conductive fibers to decrease electrostatic discharges
101. oard 014 000 XXX Parallel port Interface Test Passed 1 No action Chapter 6 Symptom to FRU Index 45 Diagnostic Error Code FRU Action 014 001 XXX Parallel port Presence 1 Remove external parallel device if present 2 Run setup enable port 3 System board 014 002 XXX 1 System board 014 003 XXX Parallel port Timeout Parity error 014 013 XXX 1 System board 014 014 XXX Parallel port Control Signal Loopback test failure 014 015 XXX 1 Wrap plug Parallel port External Loopback failure 2 System board Zi i 1 Run Setup enable port Parallel port Configuration Setup error 2 Flash the system 3 System board 014 03X XXX 1 System board 014 04X XXX Parallel port failure a i RE 1 Information Parallel port Eee 2 Re start the test if necessary 014 196 XXX 1 Press F3 to review the log file Parallel port test halt error threshold 2 Re start the test to reset the log file exceeded 014 197 XXX l 1 Make sure the component that is called Parallel port test warning out is connected and or enabled 2 Re run test 3 Component that is called out in warning statement 4 Component under test 014 198 XXX 1 If a component is called out make sure Parallel port test aborted it is connected and or enabled 2 Flash the system and re test 3 Go to the Undetermined problems section 014 199 XXX 1 Go to the Undetermined problems Parallel port test faile
102. oblems with the hardware or detects a change in the hardware configuration Chapter 10 Related Service Information 131 POST Beep codes are sounds emitted from the speaker if the POST finds a problem One beep indicates that the POST completed successfully Multiple beeps indicate a problem was found Diagnostic error messages are displayed when a test program finds a problem with a hardware component Software generated error messages are displayed if a problem or conflict is found by an application program the operating system or both For an explanation of these messages refer to the information supplied with the installed software package Also refer to Software considerations on page 130 Multiple messages occur when the first error causes additional errors Follow the suggested action of the first error displayed System resource conflicts System failures occur when there are system resource conflicts with the following Interrupt Request Queue IRQ Direct Memory Access DMA I O Address ROM and RAM Addresses IRQ Assigns a unique interrupt request line to every 1 0 device line numbers range from 0 to 15 Interrupts the processor to force it to service the request Handles interrupts on a priority basis low numbers have the highest priority Queues interrupt request IRO conflicts occur when there are multiple assignments to the same interrupt level If there is an IRQ conflict t
103. option and follow the instructions lomega Zip drive test Use the Iomega Zip Drive Test to test the Zip drive and the drive interface The test takes about 20 seconds to run The default tests the following Controller e Max Seek 50 times Random Seek 300 sectors Asset EEPROM backup When replacing a system board this utility allows the backup of all Asset information from the EEPROM to diskette This utility also restores data to the EEPROM from diskette after replacement of the system board To run this utility use the following procedure Select Utility Select Asset EEPROM Backup 12 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer Follow instructions on screen Viewing the test log Errors reported by the diagnostic test will be displayed by the program as a failed test To view details of a failure or to view a list of test results use the following procedure from any test category screen Press F3 to activate the log file Press F3 again to save the file to diskette or F2 to print the file When to use the Low Level Format program Notes 1 The low level format is not available on all diagnostic diskettes 2 Before formatting the hard disk drive make a backup copy of the files on the drive to be formatted Use the Low Level Format program in the following situations When you are installing software that requires
104. or System Board 962 Parallel port configuration error DIN Run Configuration Parallel Adapter if installed System Board 9XX 1047 107X Check SCSI terminator installation gr ES OC IN S Printer System Board 16 Bit AT Fast SCSI Adapter Check SCSI terminator installation SCSI Cable SCSI Terminator SCSI Device SCSI Adapter 1101 Serial connector error possible system board failure Run diagnostics 1101 1102 1106 1108 1109 D System Board Any Serial Device 1107 Communications Cable System Board Chapter 6 Symptom to FRU Index 63 POST Error Code FRU Action 1102 1 Run diagnostics Card selected feedback error N ha 1 Run diagnostics ort fails register chec 2 System Board 1106 1 Run diagnostics Serial option cannot be turned off 2 System Board 1107 1 Serial Device Cable 2 System Board 1110 1 Register test failed Run diagnostics 2 System Board 1116 1 Run diagnostics Interrupt error 1117 1 Run diagnostics Failed baud rate test 1162 Serial port configuration error 1 Run Configuration 2 Serial Adapter if installed 3 System Board 11XX 1 System Board Not listed above 1201 1 System Board 2 Any Serial Device 1202 1206 1208 1209 12XX 1 Dual Async Adapter A 2 System Board 3 Any Serial Device 1207 1 Communications Ca
105. ork Driver Interface Specification Non Maskable Interrupt National Support Center Non Volatile Random Access Memory Original Equipment Manufacturer Peripheral Component Interconnect Personal Computer Memory Card International Association Programmable Option Select Physical Unit Number refer to SCSI Redundant Array of Inexpensive Disks Random Access Memory read write Red Green Blue refer to monitors Remote Initial Program Load Read Only Memory Sequential Access Storage Device Tape Subsystem Control Block Small Computer Systems Interface SCSI Identification Number Software Product Description Service Representative Static Random Access Memory Super Video Graphics Array 800x600x16 Super Twisted Nematic NDD Technical Advisor see your Marketing Representative Telecommunications Device for the Deaf Thin Film Transistor ThinkPad File Terminate and Stay Resident Underwriters Laboratory Video Capture Adapter Video Electronics Standards Association Video Graphics Array 640x480x16 Vital Product Data Video Random Access Memory Write Once Read Many storage medium Extended Graphics Array Luminance Chrominance Signal Video Chapter 10 Related Service Information 135 Send Us Your Comments We want to know your opinion about this manual part number Your input will help us to improve our publications Please photocopy this survey complete it and then fax it to IBM HMM Survey at 919 543 8167
106. place the DIMM RIMM in the socket identified by the last digit of the error code A memory error was detected in DIMM RIMM socket Y Re run the test If the same error code occurs again replace the system board or where memory is on the processor card replace the processor card Corrupt BIOS Reflash the BIOS Information in BIOS is not as expected Perform boot block recovery Not able to find expected DMI information Replace the system board from BIOS Memory controller chipset vendor ID does not match expected value Test aborted by user Restart test Note Y is the SIMM DIMM RIMM socket number Use the System Board Layout section in the latest Hardware Maintenance Manual HMM to reference the memory sockets Hard disk drive boot error A hard disk drive boot error error codes 1962 and 1999030X can have the following causes Error FRU Action The start up drive is not in the boot Check the configuration and ensure the sequence in configuration start up drive is in the boot sequence No operating system installed on the boot Install an operating system on the boot drive drive The boot sector on the start up drive is The drive must be formatted do the corrupted following 1 Attempt to access and recover back up the failing hard disk drive 2 Using the operating systems programs format the hard disk drive 3 Go to Preparing the hard disk drive for use on page 1
107. r 7 Parts 81 Turkish ID 179 Turkish ID 440 UK English Yugoslavian UK English ISO Japanese Chinese Korean Thai 82 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer 3712542 3712543 3712544 3712545 3712546 3712547 3712548 2811860 37L2550 Computer Power Cords Arabic 14F0033 Australian 93F2365 Belgian 1339520 Bulgarian 1339520 Canadian 93F2364 Czech 1339520 Denmark 13F9997 Finland 1339520 France 1339520 German 1339520 Hungarian 1339520 Israel 14F0087 Italian 14F0069 Latin American 6952301 Netherlands 1339520 New Zealand 93F2365 Norwegian 1339520 Polish 1339520 Portuguese 1339520 Serbian 1339520 Slovakian 1339520 South African 14F0015 Spanish 1339520 Swiss 1339520 Swiss French German 14F0051 US English 93F2364 UK Ireland 14F0033 Yugoslavian 1339520 Chile 14F0069 Argentina Paraguay amp Uruguay 36L8880 Recovery CDs Machine Type 6840 6841 ME AE Recovery CD 32P4235 ME AP Recovery CD 32P4225 ME BR Recovery CD 32P4231 ME CF Recovery CD 32P4230 ME CZ Recovery CD 32P4245 ME DK Recovery CD 32P4233 ME FI Recovery CD 32P4238 ME FR Recovery CD 32P4226 ME GK Recovery CD 32P4249 ME GR Recovery CD 32P4227 ME HB Recovery CD 32P4237 ME HU Recovery CD 32P4243 ME IT Recovery CD 32P4229 ME LA Recovery CD 32P4228 ME NL Recovery CD 32P4234 ME NO Recovery CD 32P4239 ME PL Recovery CD 32P4240 ME PO Recovery CD 32P4241 ME RU Recovery CD 32P4242
108. r password 86 Administrator password control 86 Operating system password 86 Vital product data O se Bp Management Information Format MIE 86 Alert on LAN 2 2 87 BIOS levels hrs He amp es OF Flash BIOS VPD update procedure op 88 Flash recovery boot block jumper 88 Power management 89 Automatic configuration md power interface ACPI BIOS TOS ak di 4199 Advanced Power Management o 412189 Automatic Hardware Power Management features 89 Setting Automatic Hardware Power Management features a E 90 Automatic Power On Features 0 Network settings x 3 2690 Flash over LAN update 1 POST BIOS over network a e ie Se ve IL Wake on LAN 91 ili Chapter 9 About this manual Important Safety Information Chapter 10 Related Service Information EE Safety notices oil sind Safety Information General Safety Grounding requirements Electrical safety Handling electrostatic discharge sensitive devices Safety inspection guide 93 93 95 95 125 125 125 125 127 127 Problem determination tips File updates Adding adapters to the system Software considerations BIOS Drivers Hardware considerations System resource conflicts Miscellaneous Information Acronyms Abbreviations and Terms Send Us Your Comments Notices Trademarks
109. r sharp edges 2 Power off the computer Disconnect the power cord Chapter 10 Related Service Information 127 3 Check the power cord for the following a A third wire ground connector in good condition Use a meter to measure third wire ground continuity for 0 1 ohm or less between the external ground pin and frame ground b The power cord should be the appropriate type as specified in the parts listings c Insulation must not be frayed or worn Remove the cover Check for any obvious non IBM alterations Use good judgment as to the safety of any non IBM alterations 6 Check inside the unit for any obvious unsafe conditions such as metal filings contamination water or other liquids or signs of fire or smoke damage Check for worn frayed or pinched cables Check that the power supply cover fasteners screws or rivets have not been removed or tampered with am o N 128 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer Problem determination tips Because there is a large variety of hardware and software combinations that can be encountered use the following information to assist you in problem determination e Verify any recent hardware changes See Hardware considerations on page 131 Software considerations on page 130 Verify any recent software changes See e Verify that the BIOS is at the latest level See BIOS on page 130 e Verify tha
110. re Kit all 09N5764 80 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer Index System types 2271 6840 6841 FRU No Modem Universal 19K2963 2271 all except ECU GCU 6840 6841 none Modem Domestic 19K2965 2271 ECU GCU 6840 6841 none Cable Hardfile ATA 2 Drop all 3715098 Audio Cable all 75H9219 CDROM Audio Cable all 09N1782 Dual USB Cable all 22P1188 PCI 10 100 Ethernet Adapter 06P3797 6840 DTG Roulette Ethernet Adapter 19K4885 2271 TBx 6840 GAx TAx VAU VAA VAT VBU VBF VBA VBT VCC VCM VCV VCD 6841 EAx GAx TAx VAU VCJ Lithium Battery all 33F8354 EMC Shield For 5 25 Bay all 19K5548 EMC Shield For 3 5 Bay all 19K4943 NVidia AGP4 32MB Video Adapter 10K1291 2271 EAx EBx ECx CABLE HARDFILE ATA 3714525 Keyboards PCNext Lite Pearl White US English 3712514 French Canadian 058 37L0912 French Canadian 044 37L2515 LA Spanish 3712516 Brazil Portugese 2811826 Arabic 3712518 Belgium French 37L2519 Belgium English 37L2520 Bulgarian 37L2521 Czech 37L2522 Danish 37L2523 Dutch 37L2524 French 37L2525 German 37L2526 Greek 37L2527 Hebrew 37L2528 Hungarian 37L2529 Italian 37L2531 Norwegian 37L2532 Polish 37L2533 Portugese 37L2534 Romanian 37L2535 Russian 37L2536 Serbian Cyrrian 37L2537 Slovak 37L2538 Spanish 37L2539 Swedish Finnish 37L2540 Swiss French German 37L2541 Chapte
111. rect Access Storage Device hard disk Direct Memory Access Dynamic Random Access Memory Engineering Change Announcement Error Correction Code Enhanced Graphics Adapter Electrostatic Discharge Enhanced Small Device Interface Electrically Erasable Programmable Read Only Memory Energy Work Station Field Replaceable Unit replaceable part General Purpose Interface Bus IEEE 348 General Services Administration Height Integrated Drive Electronics Integrated Circuit Institute of Electrical and Electronics Engineers International Electrotechnical Commission Initial Machine Load Initial Program Load Industry Standard Architecture International Organization for Standardization Integrated Services Digital Network Local Area Network Local Block Address Local Transfer Bus 134 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer Term LUN MAP MCGA MCA MHz MIDI MM N A NDD NDIS NMI NSC NVRAM OEM PCI PCMCIA POS PUN RAID RAM RGB RIPL ROM SASD SCB SCSI SCSI ID SPD SR SRAM SVGA STN T A TDD TFT TPF TSR UL VCA VESA VGA VPD VRAM WORM XGA Y C Information Logical Unit Number refer to SCSI Maintenance Analysis Procedure Modified Color Graphics Adapter Micro Channel Architecture bus structure Mega Hertz million cycles per second Musical Instrument Digital Interface Multimedia Not Available or Not Applicable National Distribution Division Netw
112. robe leads and accessories for that tester Stand on suitable rubber mats obtained locally if necessary to insulate you from grounds such as metal floor strips and machine frames Observe the special safety precautions when you work with very high voltages these instructions are in the safety sections of maintenance information Use extreme care when measuring high voltages Regularly inspect and maintain your electrical hand tools for safe operational condition Do not use worn or broken tools and testers Never assume that power has been disconnected from a circuit First check that it has been powered off Always look carefully for possible hazards in your work area Examples of these hazards are moist floors nongrounded power extension cables power surges and missing safety grounds Do not touch live electrical circuits with the reflective surface of a plastic dental mirror The surface is conductive such touching can cause personal injury and machine damage Do not service the following parts or similar units with the power on when they are removed from their normal operating places in a machine This practice ensures correct grounding of the units Power supply units Pumps Blowers and fans Motor generators If an electrical accident occurs Use caution do not become a victim yourself Switch off power Send another person to get medical aid 126 Hardware Maintenance Manual A40 Type 6840 A40P
113. rt On LAN test 10 NO NO ND O0 om oo N Asset ID test Test results Hard file Smart test Fixed Disk Optimized Test Quick and Full erase hard drive Iomega Zip drive test Asset EEPROM backup Viewing the test log z When to use the Low Level Format program Preparing the hard disk drive for use The following tools are available to help identify and resolve hardware related problems Setup Utility program Power On Self Test POST POST Beep Codes Error Code Format Diagnostics program Recovery utility Full recovery Partial recovery Repair utility 10 10 1 14 12 12 12 13 13 13 Setup Utility program Attention complete A customized setup configuration other than default settings might exist on the computer you are servicing Running the Setup Utility program might alter those settings Note the current configuration settings and verify that the settings are in place when service is The Setup Utility configuration program is stored in the permanent memory of the computer This program includes settings for the following System Summary Product Data Devices and I O Ports Start Options e Date and Time e System Security Advanced Setup Power Management To run the Setup Utility program use the following procedure 1 Power off the computer and wait for a few seconds until all in use lig
114. s ii Dat fia 00 H L 77 Parts listing The parts listing supports the following models xxU xxS xxP xxC xxD xxM xxV xxF xxS xxG xxT Index System types 2271 6840 6841 FRU No 1 Cap Handle Kit all 19K4934 2 Support Handle all 19K4936 3 Bezel Blanks Kit all 19K4938 4 CD ROM Drive Read Write 09N0897 2271 EAx ECx GBx GCx TAx TBx 6840 6841 none 4 CD ROM Drive 48x 19K1529 6840 CAx EAx GAx DTG TAx VAU VAA VAT VBU VBF VBA VBT VCC VCM VCV VCD 6841 EAx GAx TAx VAU VCJ 4 12X DVD 09N0905 2271 EBx ECx GAx GCx TAx TBx 4 CD ROM Drive 48x 09N0735 2271 none 6840 CAx EAx GAx DTG TAx 6841 EAx GAx TAx 5 Front Bezel Assembly all 19K4937 6 Power Button Kit all 19K4940 7 Bezel Door all 24P9090 7 Bezel Door all 19K4939 8 Panel with icon all 19K4941 9 3 5 1 44MB Diskette Drive 2271 all 75H9550 9 3 5 1 44MB Diskette Drive Primary 10L6097 9 3 5 1 44MB Diskette Drive Optional 93F2361 9 3 5 1 44MB Diskette Drive Japan 41H7675 6841 all 9 3 5 1 44MB Diskette Drive Japan 75H9552 9 3 5 1 44MB Diskette Drive Japan 06P5293 6840 all 10 Control Panel Assembly all 19K4935 11 Speaker Assembly 19K4929 2271 none 6840 6841 all 12 Card Guide Assembly all 19K4947 13 Support Bracket all 19K4944 14 DASD Rotating Cage Assembly all 19K4931 15 20GB Hardfile EIDE 5400 rpm 19K1560 2271 EAx EBx ECx
115. s SEI HU US EXE Sae AAS cell ES WSU CD ROM E 0129 SIS AMADA ASS 0 FASO Led USLICI CD ROM Ectol WHE Sb LE F 01 ASU CD ROM Ectol SNS NH ETS SUAS 3 Ho as CD ROM CON 3A 38 AOH 2 USALE EU SLC OS ASS SASAAS EX dl OX ARO taut 4 SAA U Ss AS 3 ACH BES du ZANA LEI BES TAA 120 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer ow E Ho a O 32kg 70 5 S Z 55kg 121 2 2E AAS WE SADA EU SANAL Fo aa ASS SA HOISS O Sd USE ARS ASSUO EX LPA EX CHE AA GOB CHAHU GH ASO MIA EA SHI AG MH SINE SBI AO BSE AM AA SA NAG UEA N PH HAS BONAL Chapter 10 Related Service Information 121 A PELIGRO Para evitar una posible descarga el ctrica no conecte ni desconecte los cables ni lleve a cabo ninguna operaci n de instalaci n de mantenimiento o de reconfiguraci n de este producto durante una tormenta el ctrica Para evitar una posible descarga El cable de alimentaci n debe conectarse a un recept culo con una instalaci n el ctrica correcta y con toma de tierra Los aparatos a los que se conecte este producto tambi n deben estar conectados a recept culos con la debida instalaci n el ctrica Cuando sea posible utilice una sola mano para conectar o desconectar los cables de se al a fin de evitar una posible descarga al tocar dos superficies con distinto potencial el ctr
116. see the diagram of the system board on the inside of the computer Chapter 4 Installing Options 23 5 Install the adapter card retainer 6 Replace the cover and connect the cables AGP adapter Some models come with a high performance AGP video adapter n some AGP adapters the DVI connector is replaced by a regular VGA connector 24 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer Connector Description BE Digital video interface Used to attach a digital monitor This connector provides DVI connector the signals necessary to support the Display Power Management Signaling DPMS standard AE S Video connector Used to attach a television set that has a S Video connector The S Video cable required to connect the television set to the adapter is a separately purchased item HE SVGA monitor Used to attach an analog SVGA monitor to the AGP DVI converter connector This SVGA converter is not used in this machine type EH SVGA monitor Used to attach an analog SVGA monitor to the AGP DVI converter connector Audio adapter Connector MIDI joystick connector Audio line out connector Microphone connector Audio line in connector SENSE UT ON Eu ADSL modem Depending on how the user s home or office is wired the ADSL modem uses either wires 2 and 5 or wires 3 and 4 of the telephone line wall connector Refer to the label on the back of the
117. ss Ctrl Enter to automatically run only the selected tests in that category See Test Selection 4 Using the cursor movement keys highlight a single test within a test category then press Enter This will run only that test Press Esc at any time to stop the testing process Test results N A PASSED FAILED ABORTED are displayed in the field beside the test description and in the test log See l Viewing the test log on page 13 Test selection To select one or more tests use the following procedure 1 Open the corresponding test category 2 Using the cursor movement keys highlight the desired test 3 Press the space bar A selected test is marked by gt gt Pressing the space bar again de selects a test and removes the chevron 4 Repeat steps 2 and 3 above to select all desired tests Module test menu hardware configuration report Depending on the diagnostic version level you are using the installed devices in the computer are verified in one of two ways 1 At the start of the diagnostic tests the Module Test Menu is displayed Normally all installed devices in the computer are highlighted on the menu 2 At the start of the diagnostic tests the main menu appears From this menu select System Info then select Hardware Configuration from the next menu Normally all installed devices in the computer are highlighted on this report If an installed device is not recognized by diagnostisc then review t
118. ssor Speed Settings Te System board memory Installing memory Copyright IBM Corp 2000 aw EN 27 28 29 29 29 30 30 30 30 PCI extender card removal 31 Replacing a system board 31 Replacing a processor 32 Replacing the speaker 32 Power supply 2 amp w 400 20 pin main power supply conn cti r SE 4509 Power supply removal 34 Chapter 6 Symptom to FRU Index 37 SIMM DIMM RIMM memory errors 37 Hard disk drive boot error 38 Diagnostic error codes 39 Beep symptoms v 57 No beep symptoms 58 POST error codes 59 Miscellaneous error messages 73 Undetermined problems 75 Chapter 7 Parts 77 Parts listing o e amp ZO Keyboards PCNext Lite Pearl White 1 Computer Power Cords eoan a oe BB Recovery CDs Machine Type 6840 6841 eon oe 83 Recovery CDs Win 98 Machine Type 6840 6841 84 Recovery CDs Win 2000 Machine Type 6840 6841 84 Special tools 5 84 Chapter 8 Additional Service Information 85 Security features s s c 85 Passwords i dea E me E cuido Power on password E e 4 amp 40 0480 Removing a power on password 85 Administrato
119. t OK port 2 External Device 3 Cable 4 Alternate Adapter 5 System Board 74 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer Message Symptom FRU Action Some or all keys on the keyboard do not 1 Keyboard work 2 Keyboard Cable 3 System Board Undetermined problems Check the power supply voltages see Power supply on page 33 If the voltages are correct return here and continue with the following steps 1 Power off the computer 2 Remove or disconnect the following components if installed one at a time a ee y j Non IBM devices External devices modem printer or mouse Any adapters Riser card Memory modules Before removing or replacing memory modules see System board memory on page 30 Extended video memory External Cache External Cache RAM Hard disk drive Diskette drive 3 Power on the computer to re test the system 4 Repeat steps 1 through 3 until you find the failing device or adapter If all devices and adapters have been removed and the problem continues replace the system board see Replacing a system board on page 31 Chapter 6 Symptom to FRU Index 75 76 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer Ch a pter 7 P Parts Co pyri ght IBM Co T p 2 000 it
120. t in the Setup Utility program See Setup Utility program on page 7 for information about running the Setup Utility Power on password A power on password denies access to the computer by an unauthorized user when the computer is powered on When a power on password is active the password prompt appears on the screen each time the computer is powered on The computer starts after the proper password is entered Removing a power on password To service a computer with an active and unknown power on password power off the computer and use the following procedure Note On some models this procedure will also remove the administrator password 1 Unplug the power cord and remove the top cover 2 Refer to A40 A40P A40i system board layout on page 29 to find the recovery jumper 3 Move the recovery jumper from normal to clear 4 Power on the computer The system senses the change in the position and erases the password It is necessary to move the jumper back to the previous position Copyright IBM Corp 2000 85 5 Remind the user to enter a new password when service is complete Administrator password The administrator password is used to restrict access to the Configuration Setup Utility program If the administrator password is activated and you do not enter the administrator password the configuration can be viewed but not changed Note Type 2271 6840 6841 computers have Enhanced Securit
121. t interface test warning Make sure the component that is called out is connected and or enabled 2 Re run test 3 Component that is called out in warning statement 4 Component under test 086 198 XXX 1 If a component is called out make sure it Mouse Port interface test aborted is connected and or enabled 2 Flash the system and re test 3 Go to the Undetermined problems section 086 199 XXX 1 Go to the Undetermined problems Mouse Port interface test failed cause section Make 2 Flash the system and re test 3 Replace component under function test 089 000 XXX 1 No action Microprocessor Test Passed 089 XXX XXX pd 1 Microprocessor s Microprocessor failure 2 System board 089 195 XXX ohi 1 Information Microprocessor Test aborted by user 2 Restart the test if necessary 089 196 XXX fui a 1 Press F3 to review the log file o Sanu ee 2 Re start the test to reset the log file exceeded 089 197 XXX 1 Make sure the component that is called Microprocessor test warning out is connected and or enabled 2 Re run test 3 Component that is called out in warning statement 4 Component under test 089 198 XXX aa 1 Flash the system and re test de test aporte 2 Go to the Undetermined problems section 089 199 XXX 1 If a component is called out make sure Microprocessor test failed cause unknown it is connected and or enabled 2 Go to the Undetermined problems section 3 Flash the
122. t the drivers are at the latest levels See Drivers on page 130 Verify that the Configuration matches the hardware See conflicts on page 132 e Verify that the Diagnostics diskette is at the latest level See File updates As you go through problem determination consider these questions Do diagnostics fail What when where single or multiple systems Is the failure repeatable Has this configuration ever worked If it has been working what changes were made prior to it failing Is this the original reported failure Important To eliminate confusion systems are considered identical only if the following are exactly identical for each system 1 Machine type and model BIOS level Adapters attachments in same locations Address jumpers terminators cabling Software versions and levels Reference Diagnostics Diskette Configuration options set in the system No a Pr D Setup for operation system control files Comparing the configuration and software setup between working and non working systems will often resolve problems File updates Use the World Wide Web WWW to download Diagnostic BIOS Flash and Device Driver files To download NetVista file do the following e Go to http www ibm com Select Support Select Desktop computing from the Search by Category pull down menu Select NetVista from the Product Family list Se
123. t to Enhanced Before replacing any FRUs ensure that the latest level of BIOS is installed on the system A down level BIOS might cause false errors and unnecessary replacement of the system board For more information on how to determine and obtain the latest level BIOS see BIOS levels on page 87 e If multiple error codes are displayed diagnose the first error code displayed If the computer hangs with a POST error go to Symptom to FRU Index on page If the computer hangs and no error is displayed go to Undetermined problems on e If an installed device is not recognized by diagnostics that device might be defective 001 Power off the computer and all external devices Check all cables and power cords Make sure the system board is seated properly Set all display controls to the middle position Power on all external devices Power on the computer NO OT e 0 N Check for the following response e Readable instructions or the Main Menu DID YOU RECEIVE THE CORRECT RESPONSE Copyright IBM Corp 2000 1 If NO continue to If YES proceed to CAI If the Power Management feature is enabled do the following 1 Start the Configuration Setup Utility program see 2 Select Power Management from the Configuration Setup Utility program menu 3 Select APM 4 Be sure APM BIOS Mode is set to Disabled If it is not press Left Arrow C or Right Arrow ZE to change the setting
124. te Drive 2 5 25 inch Diskette Drive Adapter A 68 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer POST Error Code ERU Action 109XX 1 ActionMedia Check the adapter cables Adapter A 2 System Board 3 Riser card mo P E A 1 SCSI Adapter is adapter does not have cache 2 Any SCSI Device 3 System Board 4 Riser card 119XX 1 3119 Adapter 121XX 1 Modem Adapter 2 Any Serial Device 3 System Board 4 Riser card 136XX 1 ISDN Primary Rate Adapter 2 System Board 3 Riser card 137XX 1 System Board 141XX 1 Realtime Interface Coprocessor Portmaster Adapter A 143XX 1 Japanese Display Adapter 2 System Board 3 Riser card 14710 14711 System Board Video Adapter Adapter Video Memory 148XX Video Adapter 14901 14902 1491X 14922 14932 Pop DW Video Adapter if installed System Board Riser card Display any type External Display Video Adapter 161XX FaxConcentrator Adapter 164XX Po Ni 120 MB Internal Tape Drive Diskette Cable System Board Riser card 16500 D 6157 Tape Attachment Adapter Chapter 6 Symptom to FRU Index 69 POST Error Code FRU Action 16520 16540 1 6157 Streaming Tape Drive 2 6157 Tape Attachment Adapter 166XX 167XX on gt Token Ring Adapter System Board Riser card 18001 to 18029 18031 to 18039 185XXXX
125. tem Board 2 2 X 1 Memory Module First 64 KB of RAM failed 2 System Board 2 3 X 1 Memory Module 2 System Board 2 4 X 1 Run Setup 2 Memory Module 3 System Board 3 1 X 1 System Board DMA register failed di er 1 System Board eyboard controller faile 2 Keyboar d Chapter 6 Symptom to FRU Index 57 Beep Symptom FRU Action 3 3 4 Screen initialization failed 1 Video Adapter if installed 2 System Board Display 3 4 1 1 Video Adapter if installed Screen retrace test detected an error 2 System Board 3 Display 3 4 2 1 Video Adapter if installed POST is searching for video ROM 2 System Board 4 Video Adapter if installed 2 System Board All other beep code sequences 1 System Board One long and one short beep during POST Base 640 KB memory error or shadow RAM error 1 Memory Module 2 System Board One long beep and two or three short beeps during POST Video error _ Video Adapter if installed 2 System Board Three short beeps during POST 1 See System board memory on page 2 System Board Continuous beep 1 System Board Repeating short beeps 1 Keyboard stuck key 2 Keyboard Cable 3 System Board No beep symptoms Important Type 2271 6840 6841 computers default to come up quiet no beep and no memory count and checkpoint code display when no errors are detected by POST To enab
126. temperatura superior a 100 C Reparar o desmontar el producto Cuando quiera desechar la bater a siga las disposiciones y reglamentaciones locales A Percauci n Cuando instale una unidad de CD ROM tenga en cuenta la siguiente informaci n Si se llevan a cabo controles o ajustes o se utilizan m todos que no se atengan a lo aqu especificado se puede producir una exposici n peligrosa a las radiaciones Si se retiran las cubiertas de la unidad de CD ROM se puede producir una peligrosa exposici n a radiaciones de l ser Dentro de la unidad de CD ROM no existen piezas reparables No retire las cubiertas de la unidad de CD ROM PELIGRO Algunas unidades de CD ROM tienen incorporado un diodo de l ser de Clase 3A o de Clase 3B Tenga en cuenta la siguiente informaci n Cuando la unidad est abierta se generan emisiones de rayos l ser No dirija la mirada al haz no lo observe directamente con instrumentos pticos y evite la exposici n directa Chapter 10 Related Service Information 123 A A gt 32 kg 70 5 lbs gt 55 kg 121 2 lbs Percauci n Alce la m quina con cuidado el sobrepeso podr a causar alguna lesi n A Percauci n La corriente el ctrica de los cables de comunicaciones de tel fono y de alimentaci n puede resultar peligrosa Para evitar posibles lesiones o da os del aparato desconecte los cables de alimentaci n los sistemas de telecomunicaciones las redes y los m
127. th this feature set to Enabled and an external modem connected to serial port COM1 the computer will turn on automatically when a ring is detected on the modem PCI Modem Ring Detect With this feature set to Enabled the computer will turn on automatically when a ring is detected on the internal modem PCI Wake Up This feature allow PCI cards that support this capability to wake the system Wake Up on Alarm You can specify a date and time at which the computer will be turned on automatically This can be either a single event or a daily event Wake on LAN If the computer has a properly configured token ring or Ethernet LAN adapter card that is Wake on LAN enabled and there is remote network management software you can use the IBM developed Wake on LAN feature When you set Wake on LAN to Enabled the computer will turn on when it receives a specific signal from another computer on the local area network LAN For further information see Wake on LAN on page 91 Network settings This section applies only to computers that are linked to a network 90 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer The Configuration Setup Utility program includes settings that can be enabled and disabled to configure the network interface in the computer These settings are the following Flash over LAN Update POST BIOS over Network Wake on LAN Flash over LAN update POST BIOS over n
128. tion and heat output vary depending on the number and type of optional features installed and the power management optional features in use Acoustical noise emission values Average sound pressure levels At operator position Idle 38 dBA Operating 43 dBA At bystander position 1 meter 3 3 ft Idle 33 dBA Operating 37 dBA Declared upper limit sound power levels Idle 4 8 bels Operating 5 1 bels Note The noise emission levels were measured in controlled acoustical environments according to the procedures specified by the American National Standards Institute ANSI S12 10 and ISO 7779 and are reported in accordance with ISO 9296 Actual sound pressure levels in a given location might exceed the average values stated because of room reflections and other nearby noise sources The declared sound power levels indicate an upper limit below which a large number of computers will operate For additional information see the ISO Supplier s Declaration which is available from IBM Chapter 2 General Information 5 6 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer Chapter 3 Diagnostics Setup Utility program Product Recovery Program menu Diagnostics Diagnostics download Navigating through the diagnostic programs Running diagnostic tests a Test selection Module test menu hardware configuration report 9 Memory Diagnostic tests 10 Ale
129. tos ticos e evite exposi o direta ao raio Chapter 10 Related Service Information 103 Le 32 kg 70 5 lbs gt 55 kg 121 2 lbs Cuidado Utilize pr ticas seguras para levantamento de peso ao levantar sua m quina 104 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer Cuidado A corrente el trica proveniente de cabos de alimenta o de telefone e de comunica o perigosa Para evitar ferimentos pessoais ou danos aos equipamentos desconecte os cabos de alimenta o sistemas de telecomunica o redes e modems antes de abrir as tampas do servidor a menos que receba outras instru es nos procedimentos de instala o e configura o Chapter 10 Related Service Information 105 EHTI AE RIA IT
130. ule called out No action by the test 2 System board 202 000 XXX 1 No action System Cache Test Passed 202 XXX XXX 1 Cache if removable System Cache error 2 System board 3 Microprocessor 206 000 XXX 1 No action Diskette Drive Test Passed 206 XXX XXX 1 Diskette Drive Cable Diskette Drive error 2 Check power supply voltages 3 Diskette drive 4 System board 215 000 XXX 1 No action CD ROM Drive Test Passed 215 XXX XXX 1 CD ROM Drive Cable CD ROM Drive error 2 Check power supply voltages 3 CD ROM drive 4 System board 217 000 XXX 1 No action Hard Disk Drive Test Passed 217 25X XXX Hard Disk Drive Cable 217 26X XXX Hard Disk Drive IDE error Pa Ne Check power supply voltages Hard Disk drive IDE System board Chapter 6 Symptom to FRU Index 55 Diagnostic Error Code FRU Action 217 28X XXX 1 Hard Disk Drive Cable 217 29X XXX 2 Check 1 It Hard Disk Drive SCSI error RR A 3 Hard Disk drive SCSI 4 SCSI adapter card 5 System board 220 000 XXX Hi Capacity Cartridge Drive Test Passed No action 220 XXX XXX Hi Capacity Cartridge Drive error 1 Remove the Hi Capacity Cartridge Drive and re test the system 301 XXX XXX 1 Keyboard Keyboard error 2 Check and test mouse 3 System board 301 000 XXX 1 No action Keyboard Test Passed 302 000 XXX 1 No action Mouse Test Passed 302 XXX XXX 1 Mouse Mouse error 2 Check and
131. view the Safety notices multi lingual translations on page 95 and Safety Information on page 125 Important Safety Information Be sure to read all caution and danger statements in this book before performing any of the instructions Prenez connaissance de toutes les consignes de type Attention et Danger avant de proc der aux op rations d crites par les instructions Lesen Sie alle Sicherheitshinweise bevor Sie eine Anweisung ausfiihren F 2 A8 341U2 83 BQ 0 HOUSE TE FA 9 Me Ane HSE ASU Ol HS Safety Information HO LLIS SEE FA Y 48 2102 att 9 9 9138 Anes 45 Atel NSS LICH WIS 501 49 3220 Hs 12 ASIA Safety Information HOM 0 ES ANEL ADS OHA LS LU CH ES AVES 3 or UN het 4611 AU AM DE FA FA AIS H gt Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare qualsiasi operazione Leia todas as instruc es de cuidado e perigo antes de executar qualquer operac o Copyright IBM Corp 2000 93 Lea atentamente todas las declaraciones de precauci n y peligro ante de llevar a cabo cualquier operaci n Safety Information P Pn
132. wer Interface ACPI support Security features Power on and administrator passwords Cover keylock Support for the addition of a U bolt and lockable cable Startup sequence control Startup without diskette drive keyboard or mouse Unattended start mode Diskette and hard disk I O control Serial and parallel port 1 O control Security profile by device IBM preinstalled software This computer might come with preinstalled software If so an operating system device drivers to support built in features and other support programs are included Operating systems supported Microsoft Windows 2000 Professional e Microsoft Windows NT Workstation Version 4 0 with Service Pack 6 e Microsoft Windows 98 SE Microsoft Millennium Operating systems tested for compatibility e Microsoft Windows 95 DOS 2000 SCO OpenServer 5 0 2 and later e IBM 08 2 Warp Connect 3 0 IBM OS 2 Warp 4 0 IBM OS 2 LAN Server 3 0 and 4 0 Linux Red hat Caldera SuSE and Pacific High Tech 1 The operating systems listed here are being tested for compatibility at the time this publication goes to press Additional operating systems might be identified by IBM as compatible with your computer following the publication of this booklet Corrections and additions to this list are subject to change To determine if an operating system has been tested for compatibility check the Web site of the operating system ve
133. y Mode If Enhanced Security mode is enabled and there is no password given the computer will act as if Enhanced Security is disabled If Enhanced Security is Enabled and an administrator password is given the administrator password must be entered to use the computer If the administrator password is lost or forgotten the system board in the computer must be replaced in order to regain access to the Configuration Setup Utility program Administrator password control The Administrator password is set in the Setup Configuration Refer to Setup Utility program on page Operating system password An operating system password is very similar to a power on password and denies access to the computer by an unauthorized user when the password is activated The computer is unusable until the password is entered and recognized by the computer Vital product data Each computer has a unique Vital Product Data VPD code stored in the nonvolatile memory on the system board After you replace the system board the VPD must be updated To update the VPD see Flash BIOS VPD update procedure on page 88 Management Information Format MIF Management Information Format MIF is a file used to maintain a list of the system unit serial number along with all serialized components for example system board riser card memory and processor At the time of computer manufacture the EPROM will be loaded with the serial numbers of t
134. ystem board Sr Es 1 Device on IRQ15 ystem IRQ15 failure 2 System board 001 286 XXX 1 System board 001 287 XXX 001 288 XXX System Timer failure 001 292 XXX 1 Run Setup and re test System CMOS 2 System board RAM error da 001 293 XXX 1 Battery System CMOS Battery 2 System board a iui 1 Flash the system ystem ate time update failure 2 System board 001 299 XXX 1 System board System RTC periodic interrupt failure 001 300 XXX System RTC Alarm failure System board 42 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271 IBM NetVista Computer Diagnostic Error Code FRU Action 001 301 XXX System RTC Century byte error 1 Flash the system 2 System board 005 000 XXX 1 No action Video Test Passed 005 00X XXX 1 Video card if installed Videoerror 2 System board 005 010 XXX 1 Video card if installed 005 011 XXX 005 012 XXX 2 System board 005 013 XXX Video Signal failure 005 016 XXX Video Simple Pattern test failure Video Ram Video card if installed System board DN 005 024 XXX Video Addressing test failure Video card if installed System board D 005 025 XXX Video Checksum Value error 005 027 XXX Video Configuration Setup error Video card if installed System board D Run Setup Video drivers update Video card if installed System board PO IN 005 031 XXX Video Device Cable failure

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