HP tx2-1012nr Drives User Guide
Contents
1. cceeeeeeeeees 24 A DVD playing in Windows Media Player produces no sound or display uussrsnesnnnnnennnnnn 25 A device driver must be reinstalled cece cece cece eee eee cece eee ceeeaaeaaaeaaecaeeeeseeeeeeeeeeeeeeeeeeseeseesensiaaeeas 25 Obtaining Microsoft device drivers 00 0 eeee cece eeeeee eee eeete ee eee teneeee eee taaeeeeeeeaeeeeeeeiiaeeeeeeeaas 25 Obtaining HP device drivers 2222444onnsssnnnnnnnnnnnnnnnnnnnnnnennnnnnnnpeennnnnnnnnnnennnnnnnn nenn 26 1 Handling drives Drives are fragile computer components that must be handled with care Refer to the following cautions before handling drives Additional cautions are included with the procedures to which they apply CAUTION To reduce the risk of damage to the computer damage to a drive or loss of information observe these precautions Before you move a computer that is connected to an external hard drive initiate Sleep and allow the screen to clear or properly disconnect the external hard drive Before handling a drive discharge static electricity by touching the unpainted metal surface of the drive Do not touch the connector pins on a removable drive or on the computer Handle a drive carefully do not drop a drive or place items on it Before removing or inserting a drive shut down the computer If you are unsure whether the computer is off in the Sleep state or in Hibernation turn the computer on and then shut it down thr2. Use a CD RW disc a rewritable version of a CD to store large projects that must be updated frequently Typical uses include the following Developing and maintaining large documents and project files Transporting work files Making weekly backups of hard drive files Updating photos video audio and data continuously DVD R discs Use blank DVD R discs to permanently store large amounts of information After data is recorded it cannot be erased or written over DVD RW discs Use DVD RW discs if you want to be able to erase or write over data that you saved earlier This type of disc is ideal for testing audio or video recordings before you burn them to a CD or DVD that cannot be changed LightScribe DVD R discs Use LightScribe DVD R discs for sharing and storing data home videos and photos These discs are read compatible with most DVD ROM drives and DVD video players With a LightScribe enabled drive and LightScribe software you can write data to the disc and then add a designer label to the outside of the disc Selecting the right disc 5 Blu ray Disc BD BD is a high density optical disc format for the storage of digital information including high definition video A single layer BD can store 25 GB over five times more than a single layer DVD at 4 7 GB A dual layer BD can store 50 GB almost 6 times more than a dual layer DVD at 8 5 GB Typical uses include the following e Storage of large amounts of data e High d
3. for software and driver downloads and then type your computer model number in the product box 4 Press enter and then follow the on screen instructions 26 Chapter5 Troubleshooting Index A airport security devices 1 AutoPlay 8 Cc CD burning 12 24 copying 11 playing 7 removing 13 CD drive 2 4 copyright warning 10 D device drivers HP drivers 26 Microsoft drivers 25 Disk Cleanup software 14 Disk Defragmenter software 14 disk performance 14 drives caring for 1 hard 15 16 optical 2 See also hard drive optical drive drives optical drive 4 DVD burning 12 24 changing region setting 9 copying 11 playing 7 removing 13 DVD drive 2 4 DVD region settings 9 H hard disk drive installing 16 removing 15 replacing 15 hard drive installing 16 removing 15 replacing 15 HP drivers 26 M maintenance Disk Cleanup 14 Disk Defragmenter 14 6 optical discs removing 13 using 4 optical drive 2 4 R region codes DVD 9 S software Disk Cleanup 14 Disk Defragmenter 14 troubleshooting burning discs 24 device driver 25 disc play 20 21 DVD movie play 22 external display 23 HP device drivers 26 Microsoft drivers 25 optical disc tray 18 optical drive detection 19 Index 27
4. hard drive become fragmented Disk Defragmenter consolidates the fragmented files and folders on the hard drive so that the system can run more efficiently After you start Disk Defragmenter it works without supervision Depending on the size of your hard drive and the number of fragmented files Disk Defragmenter may take more than an hour to complete You may want to set it to run during the night or another time when you do not need access to your computer HP recommends defragmenting your hard drive at least once a month You may set Disk Defragmenter to run on a monthly schedule but you can defragment your computer manually at any time To run Disk Defragmenter 1 Select Start gt All Programs gt Accessories gt System Tools gt Disk Defragmenter 2 Click Defragment now amp NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support for more information For additional information access the Disk Defragmenter software Help Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer to run more efficiently To run Disk Cleanup 1 Select Start gt All Programs gt Accessories gt System Tools gt Disk Cleanup 2 Follo
5. 444sssnnnnnennnennnnnnnnnnennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnen nn ann 9 Observing the copyright warning 244444ennsssnnnnnnnnnnnnnnnnennnnnnnnneennnnnnnnpennnnnnnnnnnnnnnnnnennnnnnnnnnnnnnnnn 10 Copying a CD OF DVD uusssssnnnesnennnnnnnnnnennnnnnnnnnnnnnnnnnnnnennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnennnnnnnnr nenn 11 Creating burning a CD Or DVD wisi3 34 ceeds idee een 12 REMOVING an oplical CISC i223 sece sessed aan eisen Minen 13 3 Improving hard drive performance Using Disk Defragmenter 444sssrssnnnnnnnennnnnnnnnnnnnnnnnnnnnnennnnnnnnnnennnnnnnsnnennnnnnnnsnennnn nn nen aeaaea ann 14 Using Disk Cleanup u n naeh ri ahnen 14 4 Replacing the hard drive 5 Troubleshooting The optical disc tray does not OPEN 2s2s4444244nnnnnnnnnnnnnennennnnnnnnnnnnnnnnnnnnnannnnnnnnnnn nennen nnnnnnn nn 18 The computer does not detect the optical drive 424442444444400nnnnnnennnnnnnnnnnnnenennnennennnnnnnnnen 19 A disc does NOT Play 4 ne Rennes 20 A disc does not play automatically 1 22 22 Keane een 21 A DVD movie stops skips or plays erratically uu400444444444RHnnnnnnnnnnnnnnnnnannnnnnnnnnnnnnnennnennnnnnn 22 A DVD movie is not visible on an external display 4ssersnnnnennnnennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 23 The process of burning a disc does not begin or it stops before completion
6. Drives User Guide Copyright 2008 Hewlett Packard Product notice Development Company L P This user guide describes features that are Microsoft and Windows are U S registered common to most models Some features trademarks of Microsoft Corporation may not be available on your computer The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition November 2008 Document Part Number 501592 001 Table of contents 1 Handling drives 2 Using an optical drive Identifying the installed optical drive 4ssssss4nnnnnnnsnnnnnnnnnsnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn anne 3 Using Optical GISCS sice u ehe lee abe 4 Selecting the right disc u us44neennennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnsnnnnnnnnnnsnnnnnnnnnnnnnn nn 5 COR OBOS urea lege 5 CD RW GISCS iissa i E E AA 5 DV DER GISCS ea N N a TE S 5 DVDERW OBCS u eine Aaa a 5 LightScribe DYDER GISCS 0a ae al 5 Blu ray DISC BD u ae a 6 Playing an optical disc 44 3 ch0 021er a ae rn er eher Fa 7 Configuring AutoPlay n un een en 8 Changing DVD region settings
7. No Combo Drive DVD RW R and CD RW Yes Yes Yes No Combo Drive with DL support LightScribe DVD RW R and Yes Yes Yes Yes CD RW Combo Drive with DL support Blu ray ROM DVD R RW Yes Yes Yes No SuperMulti DL Drive CAUTION To prevent possible audio and video degradation loss of information or loss of audio or video playback functionality do not initiate Sleep or Hibernation while reading or writing to an optical disc Chapter 2 Using an optical drive Selecting the right disc An optical drive supports optical discs CDs DVDs and BDs CDs used to store digital data are also used for commercial audio recordings and are convenient for your personal storage needs DVDs and BDs are used primarily for movies software and data backup purposes DVDs and BDs are the same size as CDs but have a much higher storage capacity amp NOTE The optical drive on your computer may not support all the types of optical discs discussed in this section CD R discs Use CD R write once discs to create permanent archives and to share files with virtually anyone Typical uses include the following Distributing large presentations Sharing scanned and digital photos video clips and written data Making your own music CDs Keeping permanent archives of computer files and scanned home records Offloading files from your hard drive to free up disk space After data is recorded it cannot be erased or written over CD RW discs
8. e this computer for such purposes CAUTION To prevent loss of information or damage to a disc observe the following guidelines Before writing to a disc connect the computer to a reliable external power source Do not write to a disc while the computer is running on battery power Before writing to a disc close all open programs except the disc software you are using Do not copy directly from a source disc to a destination disc or from a network drive to a destination disc Save the information to your hard drive and then burn from your hard drive to the destination disc Do not use the computer keyboard or move the computer while the computer is writing to a disc The write process is sensitive to vibration NOTE For details about using software included with the computer refer to the software manufacturer s instructions which may be provided with the software on disc or on the manufacturer s Web site 10 Chapter 2 Using an optical drive Copying a CD or DVD 1 Select Start gt All Programs gt CyberLink DVD Suite gt Power2Go 2 Insert the disc you want to copy into the optical drive 3 Click Copy at the bottom right of the screen 4 When prompted remove the source disc from the optical drive and insert a blank disc into the drive After the information is copied the disc you created is ejected automatically CopyingaCDorDVD 11 Creating burning a CD or DVD If the computer includes an optical driv
9. e that supports CD RW DVD RW or DVD RW discs you can burn data video and audio files including MP3 and WAV music files using software such as CyberLink Power2Go Observe the following guidelines when burning a CD or DVD e Before burning a disc save and close any open files and close all programs e ACD R or DVD R is usually best for burning audio files because after the information is copied it cannot be changed NOTE You cannot create an audio DVD with CyberLink Power2Go e Because some home and car stereos will not play CD RWs use CD Rs to burn music CDs e ACD RW or DVD RW is generally best for burning data files or for testing audio or video recordings before you burn them to a CD or DVD that cannot be changed e DVD players used in home systems usually do not support all DVD formats Refer to the user guide that came with your DVD player for a list of supported formats e AnMP3 file uses less space than other music file formats and the process for creating an MP3 disc is the same as the process for creating a data file MP3 files can be played only on MP3 players or on computers with MP3 software installed To burn a CD or DVD follow these steps 1 Download or copy the source files into a folder on your hard drive 2 Insert a blank disc into the optical drive 3 Select Start gt All Programs and the name of the software you want to use amp NOTE Some programs may be located in subfolders Selec
10. e the device Uninstall the device Scan for hardware changes Windows scans your system for installed hardware and installs any required drivers Click Properties to see if the device is working properly o Click Troubleshoot to fix problems Click the Driver tab to update disable or uninstall drivers for this device amp NOTE You can click the Roll Back Driver option if the device fails after updating the driver This option rolls back to the previously installed driver The computer does not detect the optical drive 19 A disc does not play Save your work and close all open programs before playing a disc Log off the Internet before playing a CD or a DVD Be sure that you insert the disc properly Be sure that the disc is clean If necessary clean the disc with filtered water and a lint free cloth Wipe from the center of the disc to the outer edge Check the disc for scratches If you find scratches treat the disc with an optical disc repair kit available at many electronics stores Disable Sleep mode before playing the disc Do not initiate Hibernation or Sleep while playing a disc Otherwise you may see a warning message asking if you want to continue If this message is displayed click No After you click No the computer may behave in either of the following ways Playback may resume The playback window in the multimedia program may close To return to playing the disc click the Play button in
11. efinition video playback NOTE Because Blu ray is a new format containing new technologies certain disc digital connection compatibility and or performance issues may arise and do not constitute defects in the product Flawless playback on all systems is not guaranteed 6 Chapter 2 Using an optical drive Playing an optical disc 1 Turn on the computer 2 Press the release button 1 on the drive bezel to release the disc tray 3 Pull out the tray 2 4 Hold the disc by the edges to avoid touching the flat surfaces and position the disc label side up over the tray spindle amp NOTE Ifthe tray is not fully accessible tilt the disc carefully to position it over the spindle 5 Gently press the disc 3 down onto the tray spindle until the disc snaps into place 6 Close the disc tray If you have not yet configured AutoPlay as described in the following section an AutoPlay dialog box opens It prompts you to select how you want to use the media content Playing an optical disc 7 Configuring AutoPlay 1 Select Start gt Control Panel gt Play CDs or other media automatically 2 Confirm that the Use AutoPlay for all media and devices check box is selected 3 Click Choose a default and then select one of the available options for each media type listed 4 Click Save NOTE For more information about AutoPlay refer to Help and Support 8 Chapter 2 Using an optical drive Changing DVD re
12. era or handheld device 22 Chapter5 Troubleshooting A DVD movie is not visible on an external display 1 If both the computer display and an external display are turned on press fn f4 one or more times to switch between the 2 displays 2 Configure the monitor settings to make the external display primary a Right click on a blank area of the computer desktop and select Personalize gt Display Settings b Specify a primary display and a secondary display amp NOTE When using both displays the DVD image will not appear on any display designated as the secondary display To get information about a multimedia question not covered in this guide select Start gt Help and Support A DVD movie is not visible on an external display 23 The process of burning a disc does not begin or it stops before completion Be sure that all other programs are closed Turn off Sleep mode and Hibernation Be sure that you are using the right kind of disc for your drive See your user guides for more information about disc types Be sure that the disc is inserted properly Select a slower write speed and try again If you are copying a disc save the information on the source disc to your hard drive before trying to burn the contents to a new disc and then burn from your hard drive Reinstall the disc burning device driver located in the DVD CD ROM drives category in Device Manager 24 Chapter 5 Troubleshooting A DVD playing
13. gion settings Most DVDs that contain copyrighted files also contain region codes The region codes help protect copyrights internationally You can play a DVD containing a region code only if the region code on the DVD matches the region setting on your DVD drive A CAUTION The region settings on your DVD drive can be changed only 5 times The region setting you select the fifth time becomes the permanent region setting on the DVD drive The number of region changes remaining is displayed on the DVD Region tab To change settings through the operating system 1 Select Start gt Computer gt System properties 2 Inthe left pane click Device Manager amp NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support for more information 3 Click the plus sign next to DVD CD ROM drives 4 Right click the DVD drive for which you want to change region settings and then click Properties 5 Click the DVD Region tab and change settings 6 Click OK Changing DVD region settings 9 Observing the copyright warning It is a criminal offense under applicable copyright laws to make unauthorized copies of copyright protected material including computer programs films broadcasts and sound recordings Do not us
14. in Windows Media Player produces no sound or display Use MediaSmart to play a DVD MediaSmart is installed on the computer and is also available from the HP Web site at http www hp com A device driver must be reinstalled To reinstall a device driver follow these steps 1 2 Remove any discs from the optical drive Select Start gt Control Panel gt System and Maintenance gt Device Manager If prompted by User Account Control click Continue In the Device Manager window click the plus sign next to next to the type of driver you want to uninstall and reinstall for example DVD CD ROMs Modems and so on unless a minus sign is already showing Click a listed driver and press the delete key When prompted confirm that you want to delete the driver but do not restart the computer Repeat for any other drivers you want to delete In the Device Manager window click the Scan for hardware changes icon in the toolbar Windows scans your system for installed hardware and installs default drivers for anything requiring drivers NOTE If you are prompted to restart the computer save all open files and then continue with the restart Reopen Device Manager if necessary and then verify that the drivers are once again listed Try to use your device If uninstalling and reinstalling the default device drivers does not correct the problem you may need to update your drivers using the procedures in the follo
15. ons 17 The optical disc tray does not open 1 Insert the end of a paper clip 1 into the release access in the front bezel of the drive 2 Press in gently on the paper clip until the disc tray is released and then pull out the tray 2 until it stops 3 Remove the disc 3 from the tray by gently pressing down on the spindle while lifting the outer edges of the disc Hold the disc by the edges and avoid touching the flat surfaces amp NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 4 Close the disc tray and place the disc in a protective case 18 Chapter 5 Troubleshooting The computer does not detect the optical drive If the computer does not detect the optical drive use Device Manager to troubleshoot the device and then update uninstall or disable the device driver 1 2 A Remove any discs from the optical drive Select Start gt Control Panel gt System and Maintenance gt Device Manager If prompted by User Account Control click Continue In the Device Manager window click the plus sign next to DVD CD ROM drives unless a minus sign is already showing Look for an optical drive listing NOTE Ifthe drive is not listed install or reinstall the device driver as instructed Refer to A device driver must be reinstalled later in this section Right click the optical drive listing to perform the following tasks Update the driver Disabl
16. ough the operating system Do not use excessive force when inserting a drive into a drive bay Do not type on the keyboard or move the computer while the optical drive is writing to a disc The write process is sensitive to vibration When the battery is the only source of power be sure that the battery is sufficiently charged before writing to media Avoid exposing a drive to temperature or humidity extremes Avoid exposing a drive to liquids Do not spray the drive with cleaning products Remove media from a drive before removing the drive from the drive bay or traveling with shipping or storing a drive If a drive must be mailed place the drive in a bubble pack mailer or other suitable protective packaging and label the package FRAGILE Avoid exposing a drive to magnetic fields Security devices with magnetic fields include airport walk through devices and security wands The airport security devices that check carry on luggage such as conveyor belts use X rays instead of magnetism and will not damage a drive 2 Using an optical drive Your computer includes an optical drive that allows you to read data discs play music and watch movies If your computer includes a Blu ray Disc drive also know as a BD drive you can also watch high definition video from disc Identify the kind of device installed in your computer to see its capabilities 2 Chapter 2 Using an optical drive Identifying the installed optical dri
17. t the kind of disc you want to create data audio or video 4 5 Right click Start click Explore and navigate to the folder where the source files are stored 6 Open the folder and then drag the files to the drive that contains the blank disc 7 Initiate the burning process as directed by the program you have selected For specific instructions refer to the software manufacturer s instructions These instructions may be provided with the software on disc or on the manufacturer s Web site A CAUTION Observe the copyright warning It is a criminal offense under applicable copyright laws to make unauthorized copies of copyright protected material including computer programs films broadcasts and sound recordings Do not use this computer for such purposes 12 Chapter 2 Using an optical drive Removing an optical disc 1 Press the release button 1 on the drive bezel to release the disc tray and then gently pull out the tray 2 until it stops 2 Remove the disc 3 from the tray by gently pressing down on the spindle while lifting the outer edges of the disc Hold the disc by the edges to avoid touching the flat surfaces amp NOTE Ifthe tray is not fully accessible tilt the disc carefully as you remove it 3 Close the disc tray and place the disc in a protective case Removing an optical disc 13 3 Improving hard drive performance Using Disk Defragmenter As you use the computer files on the
18. ve A Select Start gt Computer You will see a list of all the devices installed on your computer including your optical drive You may have one of the following types of drives e DVD ROM Drive e DVD RW R and CD RW Combo Drive e DVD RW R and CD RW Combo Drive with Double Layer DL support NOTE Double layer discs can store more data than single layer discs However double layer discs burned with these drives may not be compatible with many existing single layer DVD drives and players e _ LightScribe DVD RW R and CD RW Combo drive with Double Layer DL support e Blu ray ROM DVD R RW SuperMulti DL Drive amp NOTE Some of the drives listed above may not be supported by your computer Identifying the installed optical drive 3 Using optical discs 4 Optical discs CDs DVDs and BDs store information such as music photos and movies DVDs and BDs have a higher storage capacity than CDs Your optical drive can read standard CD and DVD discs If your optical drive is a BD drive it can also read Blu ray discs NOTE Some ofthe optical drives listed may not be supported by your computer The listed drives are not necessarily all of the supported optical drives Some optical drives can also write to optical discs as described in the following table Optical drive type Write to CD RW Write to DVD RW R Write to DVD R DL Write label to LightScribe CD or DVDtRW R DVD RW R and CD RW Yes Yes No
19. w the on screen instructions 14 Chapter 3 Improving hard drive performance 4 Replacing the hard drive A CAUTION To prevent information loss or an unresponsive system Shut down the computer before removing the hard drive from the hard drive bay Do not remove the hard drive while the computer is on in the Sleep state or in Hibernation If you are not sure whether the computer is off or in Hibernation turn the computer on by sliding the power switch Then shut down the computer through the operating system To remove the hard drive 1 P ne m Se SUP Save your work Shut down the computer and close the display Disconnect all external devices connected to the computer Unplug the power cord from the AC outlet Turn the computer upside down on a flat surface Remove the battery from the computer With the hard drive bay toward you loosen the 2 hard drive cover screws 1 Remove the hard drive cover 2 15 9 Grasp the hard drive tab and lift the hard drive away from the computer To install a hard drive 1 Insert the hard drive into the hard drive bay Gently press the hard drive down until it snaps into place Align the tabs 1 on the hard drive cover with the notches on the computer Close the cover 2 a e o pN Tighten the hard drive cover screws 3 16 Chapter4 Replacing the hard drive 5 Troubleshooting The following sections describe several common issues and resoluti
20. wing section Obtaining Microsoft device drivers You can obtain the latest Windows device drivers by using Microsoft Update This Windows feature can be set to automatically check for and install updates for your hardware drivers as well as for the Windows operating system and other Microsoft products To use Microsoft Update 1 2 3 Open your Internet browser and go to http www microsoft com Click Security amp Updates Click Microsoft Update to get the latest updates for your computer operating system programs and hardware Follow the on screen instructions to install Microsoft Update If prompted by User Account Control click Continue Click Change settings and select a time for Microsoft Update to check for updates to the Windows operating system and other Microsoft products If prompted to do so restart your computer A DVD playing in Windows Media Player produces no sound or display 25 Obtaining HP device drivers Use either of the following procedures to obtain HP device drivers To use the HP Update Utility 1 Select Start gt All Programs gt HP gt HP Update 2 On the HP Welcome screen click Settings and then select a time when the utility should check for software updates on the Web 3 Click Next to immediately check for HP software updates To use the HP Web site 1 Open your Internet browser and go to http www hp com support 2 Select your country or region 3 Click the option
21. your multimedia program to restart the disc In rare cases you may need to exit the program and then restart it Increase system resources o Turn off external devices such as printers and scanners This practice frees up valuable system resources and results in better playback performance o Change desktop color properties Because the human eye cannot easily tell the difference between colors beyond 16 bits you should not notice any loss of color while watching a movie if you lower system color properties to 16 bit color as follows 1 Right click anywhere on the desktop except on an icon and select Personalize gt Display Settings 2 Set Colors to Medium 16 bit 20 Chapter5 Troubleshooting A disc does not play automatically 1 Select Start gt Control Panel gt Play CDs or other media automatically 2 Confirm that the Use AutoPlay for all media and devices check box is selected 3 Click Save A disc should now start automatically when it is inserted into the optical drive A disc does not play automatically 21 A DVD movie stops skips or plays erratically e Clean the disc e Conserve system resources by trying the following suggestions o Log off the Internet o Change the color properties of the desktop 1 Right click anywhere on the desktop except on an icon and then select Personalize gt Display Settings 2 Set Colors to Medium 16 bit o Disconnect external devices such as a printer scanner cam
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