HP Tool Storage 354903-001 User's Manual
Contents
1. Description Status o EMU heartbeat Green flashing Shared storage module is operating normally DDL Green Off Shared storage module is not operating normally System power Green System power is On M Off System is in standby mode or power is removed from the system 3 Fault Amber Fault is detected in a subsystem e Off No faults are detected Component Identification 31 Rear Panel Components Description Interconnect blanks required for proper airflow Power supply blower assemblies AC power connectors 2 Port Shared Storage Module 32 HP MSA 500 G2 Storage System Maintenance and Service Guide Power Supply Blower Assembly LEDs The power supply blower assembly LEDs have two functions e Green The power supply is receiving power and the blower is operating normally e Off No power is present the power supply or the blower has failed Shared Storage Module with Integrated Environmental Monitoring Unit The storage system supports multipath two node clustering and up to four node shared storage with Ultra320 SCSI I O hardware The storage system ships standard with the 2 Port Shared Storage Module A 4 Port Shared Storage Module is available as an option Functions include e Provides the interconnect function to the server nodes e Moni2. directly to the drives Later when the storage system is idle the controller writes the data to the drive array e Read ahead caching the controller detects sequential array access reads ahead into the next sequence of data and stores the data in the read ahead cache Then if the next read access is for the cached data the controller immediately loads the data into system memory avoiding the latency of a disk access 5 g Component Identification Activity status On Drive activity Flashing High activity on the drive or drive is being configured as part of an array Off No drive activity 41 42 HP MSA 500 G2 Storage System Maintenance and Service Guide 2 Online status On Drive is part of an array and is currently working Flashing Drive is actively online Off Drive is offline 3 Fault status On Drive failure Flashing Fault process activity Off No fault process activity Hot Plug SCSI Hard Drive LED Combinations Activity Online Fault LED Interpretation LED 1 LED 2 3 On off or Onoroff Flashing JA predictive failure alert has been received for this drive flashing Replace the drive as soon as possible The drive is online and is configured as part of an array If the array is configured for fault tolerance and all ot
3. 0 eee ceeeeeceseceseeeseseceeeceeaeeeaeseaeeeesseesseseaeenaeseeeseeeaeeeaeeegs 5 Removal and Replacement Procedures 7 Safety COMSIGELAMOUS i cF sede u rete seitesessdenstsent esas testes aie ates EAE ESen casera 7 Preventing Electrostatic Discharge ceesccesscecssceeeseecencecsaeeesaceesaeeesaeecsaeeesaeeeseeeesaeeesaeeesaees 7 Wallin GS serei eiiis a EE caus deen scagviugucddyidencianssduued E A EE EE s 8 Power Down the Storage System s c s scscccsesvssessesseseveneresesveniesesvessasaatesoepeiensnepugsnerssdenavsenusesivaycdevecact gt 9 Hard Diye lame ss sessisccseagis sas ecevaces cveaisgausscssghes E A E R 10 Hot Plug SCSI Hard Drive ieira eductoasteas sereen a eSEE R TTEA E ONE TEATERS EEP PIK AES R E 11 Bezel Blank nerse oseas re onr aren E EOE EET AIN EEEE E E T a TE 13 Modular Smart Array 500 Generation 2 Controller s esesssessesesreressreresrrererrerrsresreetnsrnntsrrnrenrenreernes 13 Battery Backed Cache MOU 62s s c5cccs sucess eessenssl tess ssoscoseds anitos rone risa oaea a wit savesveatentstecpmibe sts 15 WS OW iiss s5 5555 shack cea E abit cascades oes eva aes as tae es fea and esau Saugs A E EN othe 16 Hot Plus Power Supply i cieaiscssses cetiacetatenncvbertasceiaess clvlebiaescacvacenviebe GGG caves vies T ETEK E 17 2 Port or 4 Port Shared Storage Module eee ee eeseesseeseceeseeeceeeseseaeseeeceeeeeeeeeaesesesseeseeeaeene 18 Interconnect Blanes sofisee ssics desces n uct wie adel shes Oh A sce bsyedsa
4. HP StorageWorks Modular Smart Array 500 Generation 2 Storage System Maintenance and Service Guide ca April 2004 First Edition Part Number 354903 001 Copyright 2004 Hewlett Packard Development Company L P The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows NT are U S registered trademarks of Microsoft Corporation Intel Pentium and Itanium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries UNIX is a registered trademark of The Open Group Linux is a U S registered trademark of Linus Torvalds HP StorageWorks Modular Smart Array 500 Generation 2 Storage System Maintenance and Service Guide April 2004 First Edition Part Number 354903 001 Audience Assumptions This guide is for an experienced service technician HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels and are familiar with weight and stability precautions for rack installations Contents illustrated Parts Catalog 5 Mechanical and System Components 00
5. IN supports SSP configurations however you can also use ACU 7 10 or later offline to enable SSP configurations in a NetWare environment For more information about CPQONLIN refer to the HP StorageWorks Modular Smart Array 500 Generation 2 Storage System User Guide or the HP Array Configuration Utility User Guide on the Documentation CD Component Identification In This Section Front Panel Components ssi iciivsiees ins cncchsivetccsspiedeiasviaeslueaiieli sree hic aea Ea eaaa Enclosure LEDS sces sins ives ccdienes saat svaiecasewen Aextbva a E E E a EA Hot Plug SCSI Hard Drive LEDS ccicsssssiccsiacscsvitsstevencesveesacstteveaccauevins clveniaessueseusewerosaves Hot Plug SCSI Hard Drive LED Combinations 20 00 eeeeeseceseceneceeeeeeeeeeeeseneeeneeeaee Front Panel Components item Description o Bezel blank bay for optional redundant controller Service port for HP service technicians only 3 Hot plug HP StorageWorks Modular Smart Array 500 Generation 2 controller 29 30 HP MSA 500 G2 Storage System Maintenance and Service Guide Controller display Power On Standby button 6 Enclosure LEDs Hot plug SCSI hard drive bays with blanks Enclosure LEDs
6. Maintenance CD A more recent version of a particular component might be available on the support page of the HP website http www hp com support Components for controller and hard drive firmware updates are also available from the software and drivers page for storage products http www hp com support proliantstorage 1 Find the most recent version of the component that you require Components for controller firmware updates are available in offline and online formats 2 Follow the instructions for installing the component on the server These instructions are given with the CD and are provided on the same Web page as the component Follow the additional instructions that describe how to use the component to flash the ROM These instructions are provided with each component Recovery ROM The Recovery ROM feature stores two complete firmware images in the ROM one active image and one backup image When the controller is powering up it checks both firmware images to be sure they are valid If either image is invalid the system overwrites the invalid image with the valid image This process commonly called auto flashing is performed automatically by the controller and does not require any user intervention The controller display provides messages for the status of this process Controller Firmware Auto Cloning In a redundant controller configuration both controllers must execute the same version of firmware During pow
7. OM Flash Component Utility 25 P part numbers 5 physical specifications 45 power button LED board 20 power connectors external 31 Power On Standby button 9 29 power supplies 17 power supply LEDs 32 power supply output 46 powering down 9 R RAID configuration 26 rear panel LEDs 32 removal and replacement procedures 7 ROM updating 24 25 S safety considerations 7 SCSI bus activity LED 38 SCSI IDs 40 serial number 21 Shared Storage Module 18 32 spare part numbers 5 specifications 45 specifications server 45 static electricity 7 Survey Utility 24 system power LED 30 Systems Insight Manager 23 T temperature requirements 45 tools 23 U updating 24 utilities 23 24 25 26 27
8. ace the component reverse the removal procedure If you are replacing a failed 2 Port Shared Storage Module with a 4 Port Shared Storage Module refer to the 4 Port Shared Storage Module Installation Instructions that ship with the option 20 HP MSA 500 G2 Storage System Maintenance and Service Guide Interconnect Blank To remove the component a CAUTION To prevent improper cooling and thermal damage do not operate the storage system unless all bays are populated with either a component or a blank To replace the component reverse the removal procedure Power Button LED Assembly To remove the component 1 Power down the storage system on page 9 2 Remove the hot plug SCSI hard drives in bays 10 through 14 SCSI IDs on page 40 IMPORTANT To press the plastic latches behind the front bezel you may choose to use a flat head screwdriver 3 Removal and Replacement Procedures 21 Remove the power button LED assembly To replace the component slide the power button LED assembly into the bay until it locks into place Storage System Chassis and Backplane If the backplane board fails or the chassis sustains significant damage you must order a replacement chassis To replace the chassis and backplane 1 2 3 Power down the storage system on page 9 Remove all hard drive blanks Hard Drive Blank on page 10 Remove all hot plug SCSI hard drives Hot Plug SCSI Hard Drive on
9. adeledeites ie Raai ERE A ECEN E R Ea Dik NetWare Online Array Configuration Utility CPQONLIN 0 eee eeceeesecsseceseceneceneeeeeeeseeseeeeees 28 Server Utilities HP utilities provide reporting functions that enable event focused management and diagnostics To install and run these utilities refer to the server documentation HP Insight Diagnostics The HP Insight Diagnostics utility displays information about the server hardware and tests the system to be sure it is operating properly The utility has online help and can be accessed using the SmartStart CD Online Diagnostics for Microsoft Windows is available for download from the HP website http www hp com support HP Systems Insight Manager HP SIM is a web based application that allows system administrators to accomplish normal administrative tasks from any remote location using a web browser HP SIM provides device management capabilities that consolidate and integrate management data from HP and third party devices IMPORTANT You must install and use HP SIM to benefit from the Pre Failure Warranty for processors hard drives and memory modules For additional information refer to the Management CD in the HP ProLiant Essentials Foundation Pack 24 HP MSA 500 G2 Storage System Maintenance and Service Guide Management Agents Management Agents provide the information to enable fault performance and configuration management The agents allow easy manageabil
10. an be simultaneously replaced offline without data loss To remove the component A CAUTION To prevent improper cooling and thermal damage do not operate the storage system unless all bays are populated with either a component or a blank 1 Determine the status of the hard drive from the hot plug hard drive LEDs Hot Plug SCSI Hard Drive LEDs on page 41 2 Back up all data on the hard drive 3 Remove the hard drive ue AGA To replace the hot plug SCSI hard drive 1 Slide the drive into the cage until it clicks locking the drive into place 2 Close the lever 3 Be sure that the drive LEDs illuminate one at a time and then turn off together to indicate that the system has recognized the new drive In fault tolerant configurations allow the replacement drive to be reconstructed automatically with data from the other drives While reconstruction is in progress the online LED flashes Removal and Replacement Procedures 13 Bezel Blank To remove the component CAUTION To prevent improper cooling and thermal damage do not operate the storage system unless all bays are populated with either a component or a blank To replace the bezel blank 1 Slide the bezel blank into the bay until it locks into place 2 Close the lever Modular Smart Array 500 Generation 2 Controller When the controller in a single controller storage system fails HP recommends that you migrate the cache modu
11. as redundant controllers and the replacement cache is a different capacity than the failed cache power down the storage system on page 9 Ifthe system has redundant controllers and the replacement cache is the same capacity as the failed cache proceed with step 2 2 Remove the controller Modular Smart Array 500 Generation 2 Controller on page 13 3 Remove the existing cache module 4 Repeat steps 2 and 3 if the storage system has redundant controllers and the replacement cache is a different capacity than the failed cache To replace the cache module 1 Install the module in the slot 16 HP MSA 500 G2 Storage System Maintenance and Service Guide 2 Close the slot latches 3 Close the controller Blower To remove the component A WARNING The blower blades rotate at a high speed Avoid touching the rotating blades when removing the blower NOTE The power supply is designed so that removing a blower does not adversely affect system performance However do not remove a blower until the replacement blower is available To replace the blower 1 Align the guidepost on the blower with the connector on the power supply CAUTION Do not press on the center section of the blower because this action can damage the blades Press only on the outer edge of the blower 2 Slide the blower into the connector until it locks into place 3 Be sure the following conditions occur Removal and Repla
12. ay has a current valid backup Use replacement drives that have a capacity at least as great as that of the smallest drive in the array The controller immediately fails drives that have insufficient capacity To minimize the likelihood of fatal system errors take these precautions when removing failed drives Do not remove a degraded drive if any other drive in the array is offline the Online LED is off In this situation no other drive in the array can be removed without data loss Exceptions When RAID 1 0 is used drives are mirrored in pairs Several drives can be in a failed condition simultaneously and they can all be replaced simultaneously without data loss as long as no two failed drives belong to the same mirrored pair When RAID ADG is used two drives can fail simultaneously and be replaced simultaneously without data loss Ifthe offline drive is a spare the degraded drive can be replaced Do not remove a second drive from an array until the first failed or missing drive has been replaced and the rebuild process is complete The rebuild is complete when the Online LED on the front of the drive stops blinking These cases are the exceptions In RAID ADG configurations any two drives in the array can be replaced simultaneously 12 HP MSA 500 G2 Storage System Maintenance and Service Guide In RAID 1 0 configurations any drives that are not mirrored to other removed or failed drives c
13. bextevisedageieseisbtsccstehedevses axe 20 Power Button LED ASsembly s iccsccceccsescsecesssdstesissesdsosacdcnssseossssoiseacscsessovesesssostsasasiestvoasvectecasaeosonasss 20 Storage System Chassis and Backplane 0 ee eeceeceeseeeseeseeceeeeseceeeceeeaeeeaeseaeseeesaeeeaeeeaeesseesneeseeats 21 Diagnostic Tools 23 Server Utilitie S seecdestescensstade awe avevasesavevsiededeeveveieevtav casa vacnsseauiodeusautlvenusdavccyetadie Suen aiesdeetieedevsge aperasbeays 23 HP Insight Did SNOSHCS sieisen peenar EE TEREE EENKEER EE E EA 23 HP Systems Insight Managers sass sissies eiyel neii E E A E N RENEE 23 Mana seiment A Semis anirnar neonka ean E EE EEn a N aE aa aeaa 24 Survey UOY iseis aeoe e oa reee a eip e aa aae ra a ae oeod a NE 24 ROM Buncttons and Utilities s asecs stecsseesepestens esctsstiacdees aie leebeduedives aE E E E de 24 Smart Components for ROM Flash sseseessseeeeeeerestsresrsrsrsrsstsrsteesreresrsteteststetesrsteeesrsreresrer 25 Recovery ROM siirsin oea A E EEA i aE EEE EE 25 Controller Firmware Auto Cloning ee eeeeeececeeeceeeeceeeeeeeeeeeeeeaeeeaeseaeseeeseesseeeaeseeeeeeeee 25 Aray Confis uration Wtlity eiri iii aeriene Nese Ere AERE ASAE AOTER EEEE E PREE AARE SE AREE EREE 26 Array Diagnostic Utility isseire enee a NE EE E conve A EE 27 NetWare Online Array Configuration Utility CPQONLIN eseseesesseerereserrsrsrerrsrsrerrsrersrerrsrereerers 28 Component Identification 29 Front Panel Components 23
14. cement Procedures 17 The blower begins operating immediately The power supply blower assembly LED is green Hot Plug Power Supply Observe the following conditions for AC power supplies CAUTION Removing a power supply significantly changes the airflow within the chassis The storage system will shut down to prevent overheating unless the power supply is replaced within 5 minutes A CAUTION Handle the blower carefully to avoid damaging the housing e Do not press on the center section of the blower because this action can damage the blades Press only on the outer edge of the blower Do not rest the power supply on the blower because the weight of the power supply can damage the blower housing To remove the component 1 Disconnect the power cord from the power supply 2 Remove the blower Blower on page 16 18 HP MSA 500 G2 Storage System Maintenance and Service Guide 3 Remove the power supply To replace the power supply 1 Lift the locking latch 2 Slide the power supply into the bay until it locks into place 3 Install the blower on the power supply 4 Connect the power cord to the power supply 2 Port or 4 Port Shared Storage Module To remove the component 1 Power down the storage system on page 9 2 Disconnect the SCSI cabling connected to the 2 Port Shared Storage Module Removal and Replacement Procedures 19 3 Remove the module To repl
15. eeedessavs dees sapvagelalveiccalesadetistssseadedaegeaadasavieavicccideened DiMEnS1OMs and W CrP cscissvan lt cos vacate cavan Gass bensseh saves seek suiaets deans canisdevead eens EEE a iaa Power SpecifiCatiOns 5 iisssicssisssectesdaseesdiessedia outecauiastcevsi REE E E RREA 46 Environmental Specifications Temperature range Operating 10 C to 35 C 50 F to 95 F Shipping 40 C to 70 C 40 F to 158 F Maximum wet bulb 28 C 82 4 F temperature NOTE All temperature ratings shown are for sea level An altitude derating of 1 C per 300 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Relative humidity noncondensing 10 to 90 5 to 95 NOTE Storage maximum humidity of 95 is based ona maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 KPa Dimensions and Weight Tames 46 HP MSA 500 G2 Storage System Maintenance and Service Guide Weight no drives installed 22 7 kg 50 Ib Power Specifications Rated input voltage Rated input frequency Rated input current Rated input power Rated steady state power Maximum peak power Acoustic noise LWAdc bels ee and LpAm dBA C Snes Fixed disk random writes Input power and heat dissipation specifications are maximum values and apply to worst case conditions at a full rated power supply load The power heat dissipation for each installation varies dependi
16. er up or when a redundant controller is installed as a hot plug procedure the storage system compares the controller firmware versions If the versions differ the controller displays a user input message seeking to initiate Controller Firmware Auto Cloning 26 HP MSA 500 G2 Storage System Maintenance and Service Guide If 60 seconds elapse with no user input one of the following actions occurs e Ina non hot plug environment the controller with the most recent firmware disables the controller with the older firmware and continues the power up sequence This method prevents automatic loss of a previous version of firmware e Ina hot plug environment cloning begins automatically and the storage system overwrites one firmware version with the other version When the cloning is complete the storage system resets the modified controller After the modified controller powers up the controllers begin operating in redundant mode The storage system clones firmware based on the following criteria e Non Hot Plug Cloning TIf the storage system powers up with both controllers installed the storage system clones the most recent firmware version from either controller e Hot Plug Cloning If the storage system is operating and an optional redundant controller is installed the storage system clones the firmware version from the primary controller regardless of which firmware version is more recent This cloning method ensures that all ho
17. her drives in the array are online and a predictive failure alert is received or a drive capacity upgrade is in progress you may replace the drive online On or Flashing Off Do not remove the drive Removing a drive may terminate the flashing current operation and cause data loss The drive is rebuilding or undergoing capacity expansion On Off Off Do not remove the drive The drive is being accessed but 1 it is not configured as part of an array 2 it is a replacement drive and rebuild has not yet started or 3 it is spinning up during the POST sequence Flashing Flashing Flashing Do not remove the drive Removing a drive may cause data loss in non fault tolerant configurations Either 1 the drive is part of an array being selected by an array configuration utility 2 Drive Identification has been selected in HP SIM or 3 drive firmware is being updated The drive has failed and has been placed offline You may replace the drive Component Identification 43 Activity Online Fault LED Interpretation LED 1 LED 2 Either 1 the drive is not configured as part of an array 2 the drive is ae as part of an array but it is a replacement e that is not being accessed or being rebuilt yet or 3 the drive is configured as an online spare If the drive is connected to an array controller you may replace the drive online Specifications In This Section Environmental Speci Cations yiiss cs J0ecckeisntesssr
18. ity of the server through HP Systems Insight Manager software and third party SNMP management platforms Management Agents are installed with every SmartStart assisted installation or can be installed through the HP PSP The System Management homepage provides status and direct access to in depth subsystem information by accessing data reported through the Management Agents For additional information refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP website http www hp com servers manage Survey Utility Survey Utility a feature within Insight Diagnostics gathers critical hardware and software information on ProLiant servers This utility supports operating systems that may not be supported by the server For operating systems supported by the server refer to the HP website http www hp com If a significant change occurs between data gathering intervals the Survey Utility marks the previous information and overwrites the Survey text files to reflect the latest changes in the configuration Survey Utility is installed with every SmartStart assisted installation or can be installed through the HP PSP ROM Functions and Utilities Each MSA500 G2 controller has a ROM that contains the controller firmware Diagnostic Tools 25 Smart Components for ROM Flash To update the firmware on the server controller or hard drives use Smart Components These components are available on the Firmware
19. le to a new controller Battery backed cache data in a failed controller can remain intact for up to 3 days with 256 MB modules a CAUTION Failure to migrate the cache to a new controller and flush the data can result in loss of data that is written in the cache but was unable to be written to the hard drives before controller failure 14 HP MSA 500 G2 Storage System Maintenance and Service Guide To remove the component ax CAUTION To prevent improper cooling and thermal damage do not operate the storage system unless all bays are populated with either a component or a blank 1 Power down the storage system on page 9 2 Remove the controller To restore the data 1 Remove the cache modules from the failed controller 2 Install the cache modules in the new controller 3 Install the new controller and allow the cache to write the stored data To replace the controller 1 Slide the controller into the bay until it locks into place 2 Close the lever 3 Verify that the controller is seated properly by observing the controller LEDs When seated properly the LEDs illuminate when the system is powered Removal and Replacement Procedures 15 Battery Backed Cache Module To remove the component 1 Determine if the controller configuration supports hot plug cache replacement Ifthe storage system is equipped with a single controller power down the storage system on page 9 Ifthe system h
20. ndle safely Removal and Replacement Procedures 9 WARNING To reduce the risk of personal injury or damage to the equipment observe local occupational health and safety requirements and guidelines for manual material handling A N WARNING To reduce the risk of personal injury or damage to the equipment be sure that e The leveling jacks are extended to the floor e The full weight of the rack rests on the leveling jacks e The stabilizing feet are attached to the rack if it is a single rack installation e The racks are coupled together in multiple rack installations e Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason A N WARNING To reduce the risk of personal injury or equipment damage when unloading a rack e Atleast two people are needed to safely unload the rack from the pallet An empty 42U rack can weigh as much as 115 kg 253 Ib can stand more than 2 1 m 7 ft tall and may become unstable when being moved on its casters e Never stand in front of the rack when it is rolling down the ramp from the pallet Always handle the rack from both sides Power Down the Storage System N WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the storage system The front panel Power On Standby button does not completely shut off system power Portions of the power suppl
21. ng on the equipment configuration 47 Acronyms and Abbreviations ACU Array Configuration Utility ADG Advanced Data Guarding ADU Array Diagnostics Utility ASIC application specific integrated circuit ASR Automatic Server Recovery CPQONLIN NetWare Online Array Configuration Utility DDR double data rate DMA direct memory access 48 HP MSA 500 G2 Storage System Maintenance and Service Guide ECC error checking and correcting EMU environmental monitoring unit HBA host bus adapter 12C inter integrated circuit IEC International Electrotechnical Commission KVM keyboard video and mouse LCD liquid crystal display LED light emitting diode LVD low voltage differential NEMA National Electrical Manufacturers Association Acronyms and Abbreviations NFPA National Fire Protection Association NIC network interface controller NLM NetWare Loadable Module NVRAM non volatile memory ORCA Option ROM Configuration for Arrays PDU power distribution unit POST Power On Self Test RIS reserve information sector ROM read only memory SA Smart Array 49 50 HP MSA 500 G2 Storage System Maintenance and Service Guide SE single ended SIM Systems Insight Manager SMART self monitoring analysis and reporting technology SSP selective storage presentation TMRA recommended ambient operating temperature UPS uninterruptible power system VHDCI very high densi
22. odular Smart Array 500 Generation 2 Controller ei eeeeceeseeseeeseeceeeceaeceaeceaecnaeenseeeseeeeeeeees 13 Battery Backed Cache Module cei ceecescssecsseceseeseceesneesaeesaeceaeceaecsseeeseeeseeeeeeseneeeaeeeaeeeaaeeaaes 15 BIG WEL i sccvcsvssccscssanddiceDevecssavesdedosveoncsedvasscdeevevnszoasea bodes E ENGERER EEIE N EEEE E EEEE EA 16 Hot Plug Power Supply scicstiscvcdevccs cites scvencexieesdestacctueast esedebedaspcnsesedberdeccuscansoanigessaendadalelederiGuecesaete I7 2 Port or 4 Port Shared Storage Module seeeeeeseeesreeesresresrrsrrsrssresrrstestrrissresresresrestesesreses 18 Interconnect Blank cic seed ccssesicostessietssstindenndsescasiaesedenedwoiesssatuecetodeeaasisececedodessedexedugenssseeeestassccnuteles 20 Power Button LED Assembly 2c cc cccssecscessescesbdecosscosseesccisenvecctaecevevbdsocnscenseaesyideatoctsosseestdeesesttes 20 Storage System Chassis and Backplane 0 cc cecescceseceseceseceseeeseeeeeessaeeeaeeeaeecaaecaaecnaeceaeseaeeeaeen 21 Safety Considerations Before performing service procedures review all the safety information Preventing Electrostatic Discharge To prevent damaging the system be aware of the precautions you need to follow when setting up the system or handling parts A discharge of static electricity from a finger or other conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent elec
23. orerouesdeseaee 41 Hot Plug SCSI Hard Drive LED Combinations cic eeceeeeseceseeseeeseeeseeeseseeesseeeaeeeaeseaesseeeaeeeas 42 Specifications 45 Environmental Speci Gatos teen ra fleas puede hud eases tacesan E a e A Eee a ERTEN 45 Dimensions and Welgbt ssassisssinsesssesstosnssnscossssssns n iai ee aasia E a iE EAEan a a i 45 Power Specifcatioisoinessiirserisncn iaai iiei ENE E ERREEN Na E aaa 46 Acronyms and Abbreviations 47 Index 51 Illustrated Parts Catalog In This Section Mechanical and System Components ceceeeceeseeseeeseeeeeeeecaeceaeceeeeeeeeeeeeeaeeeaeesaeesaessaesnaeenaeees 5 Mechanical and System Components 6 HP MSA 500 G2 Storage System Maintenance and Service Guide Mechanical Components E e Pon Shared Storage Module tor MSAS00 G2 storage syeem 33020001 e PowersutenteDassonby Taoro 2 caeno mosu biv soram Ta amanen iret Cache module DIMM SDRAM 256 MB with battery 262012 001 Cp e O o Options CC Not shown Removal and Replacement Procedures In This Section Safety Considerations sssri rieo ireen enirn ea aE E dvdsdvide EEEE EE ERa TA ESEE EASE 7 Power Down the Storage System 5 ssccss ccscesiescccssncosccetvesctiseneectsvece iarrainn eiis 9 Hard Drive Blam k EE E AOE NAA E E EET E O 10 Hot Plug SCSI Hard Diye ii sec secisssccssceiesivsea dhesscitsaiesidbhivesstv nd nE SEE NA EASE ENE ANSE EEEN ENAERE 11 Bezel Blank osc fees eters A seca tious E A E EEE A E AE RE 13 M
24. page 11 Remove the bezel blank Bezel Blank on page 13 1 Remove the controllers Modular Smart Array 500 Generation 2 Controller on page 13 Remove all hot plug power supplies Hot Plug Power Supply on page 17 Remove the 2 Port or 4 Port Shared Storage Module 2 Port or 4 Port Shared Storage Module on page 18 22 HP MSA 500 G2 Storage System Maintenance and Service Guide 8 Remove the interconnect blanks Interconnect Blank on page 20 9 Remove the power button LED assembly Power Button LED Assembly on page 20 10 Handwrite the serial number of the original chassis on the label of the replacement chassis IMPORTANT Always keep the serial number of the original chassis for warranty validation purposes After chassis replacement HP SIM only recognizes the new serial number 11 Install all removed components in the new chassis To replace each component refer to the procedures in this section 23 Diagnostic Tools In This Section Server Utilities ss esi ccssvechiviaveescasavavesenasvesoaravevesapavceavansvenssasadeeswenavaraashe cvawandiessasab sdbawknadeisessuacctantan 23 ROM Functions and Utiittesiccis cccscsaccccscssssvececacovssesasvessevacoesessdseveccdcoves sosesdessdcocsessdeovassediecsessoves 24 Array Confipuration Utility i cc ccsecssesseecsesesecessiesesedescsateastnnstdibcaeedsnvonerscunscedseasbecessdassuscstonsedenenes 26 Array Diagnostic Utility sccccssceiiveasticcsscatevinc
25. soft Internet Explorer 5 5 with Service Pack 1 installed and be running Microsoft Windows 2000 Windows Server 2003 or Linux Refer to the README TXT file for further information about browser and Linux support For more information refer to the HP Array Configuration Utility User Guide on the Documentation CD or the HP website http www hp com Array Diagnostic Utility ADU is a Linux based tool that collects information about array controllers and generates a list of detected problems You can save this data to a file for analysis In most cases ADU provides sufficient information for troubleshooting procedures To obtain ADU download the utility from the HP website http Avww hp com 28 HP MSA 500 G2 Storage System Maintenance and Service Guide NetWare Online Array Configuration Utility CPQONLIN The NetWare Online Array Configuration Utility also called CPQONLIN is an NLM for configuring drive arrays without shutting down the storage system CPQONLIN also provides information about the status of drives attached to the MSAS500 G2 controller It indicates drive failure expansion or waiting for expansion or rebuild queued Before loading CPQONLIN NLM you must load the appropriate device drivers CPQRAID HAM and CPQSHD CDM CPQONLIN NLM is located in the ProLiant Support Pack found on the SmartStart CD and it is available on the support software CD that ships with the storage system IMPORTANT CPQONL
26. ssssscseesdeseas aaea a anena E ES EE E EAE EIE a ENE EEEE EEE 29 jsi eA A EDS cz busts E E E E T E AE A T 30 4 HP MSA 500 G2 Storage System Maintenance and Service Guide Rear Panel Component Siva ss cccceesccccsavectessaaeceberadelavsceeieeisteusesudceue suscvabecad dees stadveoustasvsabedhdeaSuceenieegevedtesen 31 Power Supply Blower Assembly LEDS 0 ccc ccsccssecsecpentessosatosacnsebestestieessenvadsscesscuedenpervecreuadseoseeoess 32 Shared Storage Module with Integrated Environmental Monitoring Unit eee eeeeeeeeeee 32 2 Port Shared Storage Module Componentt ce eeeeeeeeeceeeeeeeeeeesecesesseeeseeeaeeeaeeeneseneeaes 33 2 Port Shared Storage Module LEDS 00 ee eee eceeeeeseeeeeceeeceeecaeeeaeseaeseesseecaeeeaeeeaeesseeseeeaes 34 4 Port Shared Storage Module Compomnentt ecceceeceeeeesseeseceseesseceseseseseseeeseeeaeeeaeeeneee 35 4 Port Shared Storage Module LEDS 00 eee eeceseeeseceseeeseeeeeeaeeeseseseseesseeeseesaeeneeeaeeeas 36 Controller Components sissisodan reene aen eri e EK ARET aE TE SEE EEA ENEs 36 Controller DISplay igenre iena e a a a T E a 37 Controller LEDS riese e euere ie Eea a AEA E EEEE EE SAREE LA AAE SA EE AE 38 Battery Backed Write Cache Enabler Overview sseseessessesesreresseerssreererenresresresresrerresreresee 39 SCSIMIDS ois E E lacie ie wed lence nha a ase buen 40 Hot Plug SCSI Hard Drive LEDS s cscuscssecsesssssiecseescssersontssuacsussenseosessbebondasssceessbsepiesssce
27. st initiated I O remains uninterrupted during storage system operation e Incompatible Version Cloning lIf a specific version of firmware is incompatible with certain hardware revisions of a controller the storage system displays the user input message seeking to initiate Controller Firmware Auto Cloning and clones the most recent firmware version that is compatible with both controllers IMPORTANT During incompatible version cloning the storage system does not reset the updated controller if the controller is operating and processing I O In this case the storage system does not enter redundant mode and provides an informational message on the controller display To configure redundancy cycle the storage system power Array Configuration Utility ACU is a browser based utility with the following features Diagnostic Tools 27 e Runs as a local application or remote service e Supports online array capacity expansion logical drive extension assignment of online spares and RAID or stripe size migration e Suggests the optimum configuration for an unconfigured system e Provides different operating modes enabling faster configuration or greater control over the configuration options e Remains available any time that the server is on e Displays on screen tips for individual steps of a configuration procedure The minimum display settings for optimum performance are 800 x 600 resolution and 256 colors The server must have Micro
28. tors the enclosure operation for Temperature Power supplies Component Identification 33 Blowers Drive presence e Detects and reports component changes in the enclosure identifies hot plug addition and removal e Controls drive and enclosure LEDs 2 Port Shared Storage Module Components Description Bus 34 HP MSA 500 G2 Storage System Maintenance and Service Guide 2 Port Shared Storage Module LEDs tem LeDDescrmion Suu Cd 1 Power Flashing green Power on el ai Off Power off 2 SCSI host port A Flashing green On Activity 3 SCSI host port B Flashing green On Activity Component Identification 35 4 Port Shared Storage Module Components mem ossen fes oOo i SCSI port connector A2 A soson 8 soson e oO S 36 HP MSA 500 G2 Storage System Maintenance and Service Guide 4 Port Shared Storage Module LEDs S o 93 o HEES rem Leb Descrion sews 1 Power Flashing green Power on oo Off Power off 2 SCSI host port A Flashing green On Activity 3 SCSI host port B Flashing green On Activity Controller Components Controller Displa
29. trostatic damage e Avoid hand contact by transporting and storing products in static safe containers e Keep electrostatic sensitive parts in their containers until they arrive at static free workstations 8 HP MSA 500 G2 Storage System Maintenance and Service Guide e Place parts on a grounded surface before removing them from their containers e Avoid touching pins leads or circuitry e Always be properly grounded when touching a static sensitive component or assembly Warnings Before installing a storage system be sure that you understand the following warnings and cautions A N WARNING To reduce the risk of electric shock or damage to the equipment e Do not disable the power cord grounding plug The grounding plug is an important safety feature e Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times e Unplug the power cord from the power supply to disconnect power to the equipment Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the storage system A WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them MAMA 22 7 kg 50 Ib This symbol indicates that the component exceeds the recommended weight for one individual to ha
30. ty cable interconnect Index 2 2 Port Shared Storage Module 18 33 34 4 4 Port Shared Storage Module 18 35 36 A active redundancy LED 38 active standby LED 38 ACU Array Configuration Utility 26 ADU Array Diagnostics Utility 27 Array Configuration Utility ACU 26 Battery Backed Write Cache Enabler 15 39 bezel removing 13 blanks 31 blower assembly 31 32 busy status LED 38 buttons 29 37 C cache activity LED 38 component identification 29 configuration utilities 23 connectors 31 33 35 controller display LCD 29 37 controller LEDs 38 D diagnostic tools 23 DMA activity LED 38 drive bays 29 40 51 drive failure LED 38 drive LEDs 38 41 E electrostatic discharge 7 EMU heartbeat LED 30 enclosure LEDs 30 environmental requirements 45 environmental specifications 45 F fans 31 fault LED 38 firmware upgrades 24 front panel components 29 front panel LEDs 30 H hard drive blanks 10 hard drive LEDs 41 42 hard drive replacing 11 hard drives 11 41 42 host port notification LED 38 hot plug power supply 17 HP Insight Diagnostics 23 HP ProLiant Essentials Foundation Pack 23 idle heartbeat LED 38 illustrated parts catalog 5 Insight Diagnostics 23 L LCD 37 LED power button 30 LEDs controller 38 LEDs hard drive 41 logical I O activity LED 38 52 HP MSA 500 G2 Storage System Maintenance and Service Guide Management Agents 24 management tools 23 O Online R
31. xist on the SCSI bus Off No outstanding requests exist Green Cache activity is present Off No cache activity is present Flashing green Cache transfer is pending Green An array configured drive has failed Off No drives have failed Green Controllers are operating with redundancy Off No redundancy exists Amber Error message has been received by the controller display Off No error message has been received or no error message is displayed currently Battery Backed Write Cache Enabler Overview The Battery Backed Write Cache Enabler also known as the battery module provides transportable data protection increases overall controller performance and maintains any cached data for up to 72 hours The NiMH batteries in the battery module are continuously recharged through a trickle charging process whenever the system power is on Under normal operating conditions the battery module lasts for 3 years before replacement is necessary 40 HP MS SCSI IDs A 500 G2 Storage System Maintenance and Service Guide NOTE The data protection and the time limit also apply if a power outage occurs When power is restored to the system an initialization process writes the preserved data to the hard drives To enable faster data access from disk storage the battery module performs two types of caching e Posted write caching the controller writes user data in the cache memory on the module rather than
32. y on page 37 Controller LEDs on page 38 Battery Backed Write Cache Enabler Overview on page 39 Component Identification 37 Controller Display Each controller LCD provides informational and error messages 4 Right button 38 HP MSA 500 G2 Storage System Maintenance and Service Guide Controller LEDs GOOCOODOO O 6000000 0 2 Busy status Green Controller is idle Off Controller is operating at full capacity Host port A notification Green Notify On Event command is active Off No Notify On Event command is active Host port B notification Green Notify On Event command is active Off No Notify On Event command is active a aeneae conroteris iae ana tnaionna Active Standby Green Controller is active ie eee Off Controller is in standby 10 DMA activity Green DMA transfers are active ee Off No DMA transfers are active Component Identification 39 Logical I O activity SCSI bus 0 activity SCSI bus 1 activity Cache activity Drive failure Active redundancy Green System is currently processing logical requests from the host adapter Off System is not processing any logical requests Green Outstanding requests exist on the SCSI bus Off No outstanding requests exist Green Outstanding requests e
33. y and some internal circuitry remain active until AC power is removed 10 HP MSA 500 G2 Storage System Maintenance and Service Guide D CAUTION In systems that use external data storage be sure that the server is the first unit to be powered down and the last to be powered back up Taking this precaution ensures that the system does not erroneously mark the drives as failed when the server is powered up IMPORTANT If installing a hot plug device it is not necessary to power down the storage system 1 Power down any attached servers Refer to the server documentation 2 Press the Power On Standby button on the storage system Wait for the system power LED to go from green to off 3 Disconnect the power cords The system is now without power Hard Drive Blank ax CAUTION To prevent improper cooling and thermal damage do not operate the storage system unless all bays are populated with either a component or a blank To remove the component Removal and Replacement Procedures 11 To replace the blank slide the blank into the bay until it locks into place Hot Plug SCSI Hard Drive You can replace hard drives without powering down the system However before replacing a degraded drive Open HP SIM and inspect the Error Counter window for each physical drive in the same array to confirm that no other drives have any errors For details refer to the HP SIM documentation on the Management CD Be sure that the arr
Download Pdf Manuals
Related Search