HP Stream 7 Tablet - 5701 Maintenance and Service Guide
Contents
1. Metric U S Dimensions portrait orientation Height 11 07 cm 4 36in Width 19 27 cm 7 59 in Depth 0 99 cm 0 37 in Weight lowest weight configuration 0 36 kg 0 79 Ib Input power The tablet operates on DC power which can be supplied by an AC or a DC power source The AC power source must be rated at 100 240 V 50 60 Hz 0 3 1 0 A NOTE Thetablet can operate on DC power using an industry standard micro B USB cable The HP 5V 2A adapter included with your tablet is recommended for charging the tablet Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity non condensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures 30 Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the tablet hardware is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components To start HP PC Hardware Diagnostics2. and model number cscescessessssescesecseesseessesseeseeeseeseeesseseees 3 Tablet major components eae i tert oiron raaa erani oce pack gi cae dace n Deo eae Ro Ope Ee eee SC Pape begun iN Uca Egi cued 4 Miscellaneous parts rtr ito cc N te te Yeu un etc ae eed tu Enea vue aere Vae Yu EE 5 Sequential part number listing eee esses eeeeee esee enne tnn nnn tn ne nn sts nn snnt nas trn snas sens nass nns sa sens ssa senes 6 4 Removal and replacement preliminary requirements ccce eee eee ee eee eee se eee sese esos nass soos sesso sees sscss 9 WOOlS Ee UNT a TS EON ED E canals ede Setedtestbasdiadssnssdevi ee MRO ee 9 Service considerations eode teet t eX aa ae eaa aeara aeaea a aan aesa Ae Errare Reo AE EARNER ERSEN EE 9 AIE E i o o L Eeee ASE EE SEEE EE E AE EE E E EE EE 9 Cables and CONMOCtONS eee 9 Grou nding guidelinas erint e de secu xe er e Ree EUR FERE Ee Ein este Ebre P asvun uae ede veces reste eret Eden 9 Electrostatic discharge damage eee eiiis sseee eese ene en nennen etna rn tns innata sense nass nnn 9 Packaging and transporting guidelines eese 11 Workstation guidelines esee essere eene eene nnn nnn 11 5 Removal and replacement procedures eccL esee eee eee eee eee eee esse assesses ees sa esos sees esso etes s
3. 6 antenna board removal 19 spare part number 4 8 19 audio product description 1 audio injack 2 audio outjack 2 B back cover removal 13 spare part number 4 8 13 battery removal 15 spare part number 4 8 15 buttons power 2 volume control 2 C cables service considerations 9 Card Reader slot location 2 connectors service considerations 9 D display cable removal 20 spare 20 spare part number 5 spare part numbers 8 display panel assembly spare part number 5 8 13 display panel product description 1 E electrostatic discharge 9 equipment guidelines 12 external expansion product description 1 36 Index F front facing webcamera location 2 removal 17 spare part number 4 8 17 G grounding guidelines 9 guidelines equipment 12 grounding 9 packaging 11 transporting 11 workstation 11 H headphonejack 2 HP PC Hardware Diagnostics UEFI downloading 30 J jacks audio in 2 audio out 2 headphone 2 microphone 2 M mass storage device product description 1 memory module product description 1 microphone jack 2 microphone product description mid frame cover spare part number 4 8 modelname 1 0 operating system product description 1 P packaging guidelines 11 plastic parts service considerations 9 ports product description 1 USB2 0 2 power adapter set requirements 33 power adapter spare part numbers 5 power button 2 removal 27 spare part number 5 8 27 p
4. UEFI 8 Backup and recovery To protect your information use Windows backup and restore utilities to back up individual files and folders back up your entire hard drive or create system restore points In case of system failure you can use the backup files to restore the contents of your tablet 1 Swipe from the right edge of the touch screen to display the charms tap Search and then tap the search box 2 Inthe search box type restore and then select from the list of displayed options A NOTE For detailed instructions on various backup and restore options perform a search for these topics in Windows Help and Support In case of system instability HP recommends that you print the recovery procedures and save them for later use A NOTE Windows includes the User Account Control feature to improve the security of your tablet You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings For more information see Windows Help and Support Backing up your information Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup For more information on the Windows backup features see Windows Hel
5. battery provided by HP or a compatible battery purchased from HP A CAUTION Removing a battery that is the sole power source for the tablet can cause loss of information To prevent loss of information save your work or shut down the tablet through Windows before disconnecting and removing the battery Remove the battery Battery 15 A NOTE Disconnect the battery cable carefully pulling too hard can break the system board connector 1 Disconnect the battery cable 1 from the system board 2 Release the battery tabs and tape 2 holding the battery A NOTE Be careful not to bend the battery as you lift it 3 Lift up the battery 3 to release it 4 Remove the battery 4 Reverse this procedure to install the battery Rear facing webcamera Description Spare part number Rear facing webcamera includes cable 796787 001 Before removing the rear facing webcamera follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power adapter cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 13 16 Chapter5 Removal and replacement procedures 5 Remove the mid frame cover see Mid frame cover on page 14 6 Disconnect the battery see Battery
6. terns 30 8 RGU DE dtl Aet EE DEL 31 Backing Up your information c cssssssssscsssscsscssessesscssessssscsessessesssesesassaesseseessessesseseseeaeeaesaessesaesoesaesaesansas 31 Performing a system reCOVery s cscccsscsssesscseessscessessessesssesssesseesseseesssesssessesecsatecseesseceesseeaessessaessseeaeeseeeaeesees 31 Recovery from an external USB flash drive esee eese e tenente ntes tn atn tn etna tn sn tnnn 31 Using Windows Refresh or Windows Reset sescseceeseeeeeeeceeceeceeeeseesceseesceaceacesceeceaceaceeeeesenees 32 9 Power adapter requirements a eer bed bo e babeo ba FRo apa PEE EE ERE Peak a kon o 33S E PEE ERA RR ERE RR ERA PEE REPRE EE RREPE EIS AR ana PS E PAPAE E Re PE sce 33 Requirements for all countries crecer e eces anter k tene dace encor sae N IE Ro Spo degna cce Drusi de DDR RDl ede 33 Requirements for specific countries and regions eee eeeeseeee eene nennen ennt nn snnt tns nn nnns nnns 33 IU ROCUCHHE riii eU UMEN MEE IE ELE LIN MEME e E III EE EU 35 j soos patch MEE Eu epp Mtm 36 1 Product description Category Description Product Name HP Stream 7 Tablet Processor Intel Atom Z3735G quad core 1 3 GHz 1 80 GHz burst mode processor Panel 7 0 in display with light emitting display LED backlight 1280x800 In plane Switching IPS five finger capacitive touch auto rotate selectable t
7. 2 GB eMMC includes microphone audio out headphone audio in microphone jack speaker and micro USB 2 0 port for use only in Latin America 796785 371 System board equipped with Atom Z3735G processor 1 GB RAM memory and 32 GB eMMC includes microphone audio out headphone audio in microphone jack speaker and micro USB 2 0 port for use only in Asia Pacific 796785 AA1 System board equipped with Atom Z3735G processor 1 GB RAM memory and 32 GB eMMC includes microphone audio out headphone audio in microphone jack speaker and micro USB 2 0 port for use only in the People s Republic of China 796785 DB1 System board equipped with Atom Z3735G processor 1 GB RAM memory and 32 GB eMMC includes microphone audio out headphone audio in microphone jack speaker and micro USB 2 0 port for use only in Canada 796786 001 Front facing webcamera includes cable 796787 001 Rear facing webcamera includes cable 796788 001 Speaker Kit includes speaker and cables the speaker is also spared with the system board 796789 001 Antenna board includes WLAN antenna cable and transceiver 796790 001 Display cable 796791 001 Power button board 796792 001 Speaker rubber protector 796793 001 Power button 796794 001 Volume control button 796795 001 Screw Kit 8 Chapter3 Illustrated parts catalog 4 Removal and replacement preliminary requirements Tools required You will need the fol
8. 85 161 For use only in the North America 796785 001 Before removing the system board follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power adapter cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 13 5 Remove the mid frame cover see Mid frame cover on page 14 6 Disconnect the battery see Battery on page 15 Remove the system board 1 Disconnect the following cables from the system board 1 Front facing webcamera cable 2 Rear facing webcamera cable 3 Antenna board cable System board 23 2 Release the system board ZIF connectors to which the following cables are connected and then disconnect the following cables from the system board 1 Button board 2 Touch controller 3 Display panel graphics 3 Remove the two Phillips PM1 3x1 6 screws 1 that secure the system board to the display panel assembly 4 Remove the system board 2 24 Chapter5 Removaland replacement procedures 5 Slide off the metal audio out headphone audio in microphone jack and micro USB 2 0 port protection plate 3 Retain this plate to insert on the replacement system board A NOTE The protection plate and the left side of the system bo
9. HP Stream 7 Tablet Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only Copyright 2014 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel is a trademark of Intel Corporation in the U S and other countries Microsoft and Windows are U S registered trademarks of the Microsoft group of companies SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition October 2014 Document Part Number 791742 001 Product notice This guide describes features that arecommon to most models Some features may not be available on your tablet Not all features are available on all editions of Windows 8 This tablet may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See http www microsoft com for details Software terms By installing copying downloading or otherwise using any software product preinstalled on this tablet you agree
10. M memory and 32 GB eMMC hard drive for use only in Russia 794637 261 HP Stream 7 equipped with Atom Z3735G processor 1 GB RAM memory and 32 GB eMMC hard drive for use only in Bulgaria 794637 271 HP Stream 7 equipped with Atom Z3735G processor 1 GB RAM memory and 32 GB eMMC hard drive for use only in Romania 794637 331 HP Stream 7 equipped with Atom Z3735G processor 1 GB RAM memory and 32 GB eMMC hard drive for use only in the Netherlands 794637 371 HP Stream 7 equipped with Atom Z3735G processor 1 GB RAM memory and 32 GB eMMC hard drive for use only in Asia Pacific 794637 A41 HP Stream 7 equipped with Atom Z3735G processor 1 GB RAM memory and 32 GB eMMC hard drive for use only in Belgium 794637 AA1 HP Stream 7 equipped with Atom Z3735G processor 1 GB RAM memory and 32 GB eMMC hard drive for use only in the People s Republic of China 794637 BB1 HP Stream 7 equipped with Atom Z3735G processor 1 GB RAM memory and 32 GB eMMC hard drive for use only in Israel 794637 BG1 HP Stream 7 equipped with Atom Z3735G processor 1 GB RAM memory and 32 GB eMMC hard drive for use only in Switzerland 794637 DB1 HP Stream 7 equipped with Atom Z3735G processor 1 GB RAM memory and 32 GB eMMC hard drive for use only in Canada 794637 DE1 HP Stream 7 equipped with Atom Z3735G processor 1 GB RAM memory and 32 GB eMMC hard drive for use only in Africa 794637 DH1 HP Stream 7 equipped with Atom Z3735G processor 1 GB RAM memory a
11. UEFI 1 Turn off the tablet 2 Press and hold the Volume down button 3 While continuing to hold the Volume down button press the power button to turn on the tablet The Startup menu is displayed After the startup menu is displayed release the Volume down button 4 Press f2 at the bottom of the screen 5 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions A NOTE Ifyou need to stop a diagnostic test press the Volume down button Downloading HP PC Hardware Diagnostics UEFI to a USB device A NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardware Diagnostics to a USB device Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 Go to http hp com go techcenter pcdiags 2 Tap the UEFI Download link and then select Run Option 2 Support and Drivers pages Provide downloads for a specific product for earlier and later versions 1 Goto http www hp com 2 Tap Support located at the top of the page and then tap Download Drivers 3 Inthe text box enter the product name and then tap Go or Tap Find Now to let HP automatically detect your product 4 inthe Diagnostic section tap HP UEFI Support Environment or Tap Download and then select Run Chapter 7 Using HP PC Hardware Diagnostics
12. ard are also held in place by two screws that were previously removed when the mid frame cover was removed Reverse this procedure to install the system board System board 25 26 Power button board Description Spare part number Power button board 796791 001 Before removing the power button board follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power adapter cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 13 5 Remove the mid frame cover see Mid frame cover on page 14 6 Disconnect the battery see Battery on page 15 Remove the power button board 1 Release the ZIF connector 1 to which the power button board cable is attached and then disconnect the power button board cable from the system board 2 Remove the power button board 2 Reverse this procedure to install the power button board Chapter 5 Removal and replacement procedures Power button Description Spare part number Power button 796793 001 Before removing the power button follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating syste
13. ast 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft e All power adapters must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the adapter will be used Requirements for specific countries and regions Country region Accredited agency Argentina IRAM Australia SAA Austria OVE Belgium CEBEC Brazil ABNT Canada CSA Chile IMQ Denmark DEMKO Finland FIMKO France UTE Germany VDE India ISI Israel SII Italy IMQ Japan JIS The Netherlands KEMA New Zealand SANZ Requirements for all countries 33 Country region Accredited agency Norway NEMKO The People s Republic of China CCC Saudi Arabia SASO Singapore PSB South Africa SABS South Korea KTL Sweden SEMKO Switzerland SEV Taiwan BSMI Thailand TISI The United Kingdom ASTA The United States UL 34 Chapter9 Power adapter requirements 10 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 35 Index A AC adapter spare part numbers 5
14. ees esso sess oscos 13 Tablet component replacement procedures csscssccscsseessesscssscsseessesscsssesseessesseesnseseessecseseeesseessesseesasessessees 13 stique M n 13 MiG FIM COVEN ii et eret irre E eer E SEI EIIERE TEENS A EFE ER SES PE RESISTE EE ES 14 arina ETE 15 Rear facing webcamera 5 eerte ice eee tc vae earn ria bd ge ae aee ec eene S RE RE RE RENE epa ace dn D res ridae e Dea c ERR REN PR EYE 16 Front facing Webcalmeta 5 5 2 eret tiene i it yea ee Re Ereda souacescesa ESPERE Re SEE US ELE EE RSEN E Ee E EFE e SE ERE NEARE aE Lee Eai Eiei 17 AMG Ned DONG ee 19 III Ee PRATER M 20 ITINERE NO EN 21 LB 22 Mei T Igbrlaiv nor Do Q 26 Power Dutton eem EE EIE ferire pied etit atem EE EE A 27 VOLUME CONTROL DULRO MN RR T 28 vi e cred fe ibit eee Deer per ae ap mn nm scr We weeny SoS P HR mS Mee ee come pa METUS 29 7 Using HP PC Hardware Diagnostics UEFI sssssssssssscssccccsssssssssscssscccceccssesssssnsscscscssccssccsscsssssnsssssssssossecoes 30 Downloading HP PC Hardware Diagnostics UEFI to a USB device essere enne
15. empered glass anti glare TouchScreen display assembly Memory 1 GB RAM memory integrated onto system board Storage 32 GB eMMC integrated onto system board Supports external Micro SD up to 32 GB Audio and video One microphone One speaker 2 0 MP full frame rear facing webcamera 0 3 MP full frame VGA front facing webcamera Supports MP3 Ogg FLAC AAC and AMR audio formats Supports CTIA headset only Sensor Accelerometer G sensor Wireless networking Integrated wireless option WLAN 802 11b g n n is select models only with one antenna Bluetooth 4 0 WAPI External expansion Integrated micro SD Card Reader expandable to 32 GB Ports e Audio headphone microphone combo jack 3 5 mm e MicroSD Card Reader e Micro USB 2 0 Power requirements 3000 mAh Li ion battery USB charging 5V 2A AC adapter with Micro USB cable and localized cable plug support Operating system Preinstalled Microsoft Windows 8 1 with Bing 32 bit Serviceability End user replaceable parts e ACadapter e USB cable 2 External component identification Item Component Item Component 1 Rear facing webcamera 6 Volume control button 2 Micro USB 2 0 port 7 Micro SD Card Reader slot 3 Audio out headphone Audio in 8 Windows button microphone jack 4 Front facing webcamera 9 Speaker 5 Power button 2 Chapter 2 External component identification 3 Illustrated parts catalog Locating the serial n
16. ete and current information on supported parts for your tablet go to http partsurfer hp com select your country or region and then follow the on screen instructions This chapter provides removal and replacement procedures for authorized service provider only parts There are as many as 15 screws that must be removed replaced and or loosened when servicing the tablet Make special note of each screw size and location during removal and replacement Description Spare part number Back cover 796782 001 7 0 in HD LED TouchScreen display panel assembly 796784 001 Before disassembling the tablet follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power adapter cord from the tablet 3 Disconnect all external devices from the tablet Remove the back cover A CAUTION Before turning the display panel assembly upside down make sure the work surface is clear of tools screws and any other foreign objects Failure to follow this caution can result in damage to the display panel assembly 1 Place the tablet on a flat surface display panel side down with the SD card slot and volume control buttons toward you M Use the finger notch 1 to release the bottom edge of the back cover 2 from the display panel assembly Tablet comp
17. frame cover see Mid frame cover on page 14 6 Disconnect the battery see Battery on page 15 7 Remove the display cable see Display cable on page 20 Speaker 21 Remove the speaker 1 Remove the shield tape 1 that covers the speaker cables 2 Make note of the location the speaker cables are soldered on the system board and then unsolder the speaker cables 2 from the system board speaker connectors ET NOTE Wheninstalling the speaker the red speaker cable should be soldered to the system board speaker positive terminal The black speaker cable should be soldered to the system board speaker negative terminal 3 Remove the speaker 3 4 Ifyou need to replace the speaker rubber protector lift the speaker rubber protector 4 to remove it 0 et o Reverse this procedure to install the speaker and speaker rubber protector System board Description Spare part number System board equipped with Atom Z3735G processor 1 GB RAM memory and 32 GB eMMC hard drive includes microphone audio out headphone audio in microphone jack speaker and micro USB 2 0 port For use only in Asia Pacific 796785 371 For use only in Canada 796785 DB1 For use only in the People s Republic of China 796785 AA1 For use only in Europe the Middle East and Africa 796785 021 22 Chapter5 Removaland replacement procedures Description Spare part number For use only in Latin America 7967
18. indows Refresh option allows you to start fresh and keep what is important to you The Windows Reset option allows you to perform detailed reformatting of your tablet or remove personal information before you give away or recycle your tablet For more information on these features and how to access them see Windows Help and Support You also can access Windows Refresh and Windows Reset from F11 System Recovery 1 2 3 Shut down the tablet Press and hold the Volume down button While continuing to hold the Volume down button press the power button to turn on the tablet The Startup menu is displayed After the startup menu is displayed release the Volume down button Tap F11 System Recovery Select Troubleshoot from Choose an option menu Follow the on screen instructions to continue Chapter 8 Backup and recovery 9 Power adapter requirements The wide range input feature of the tablet permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 2 conductor power adapter included with the tablet meets the requirements for use in the country or region where the equipment is purchased Power adapters for use in other countries and regions must meet the requirements of the country or region where the tablet is used Requirements for all countries The following requirements are applicable to all countries and regions e The length of the adapter cord set must be at le
19. itry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred Tools required 9 An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy A CAUTION To prevent damage to the tablet when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities AN CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity E
20. lowing tools to complete the removal and replacement procedures e Magnetic screw driver e Phillips PO screw driver e Plastic case utility tool Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures A NOTE As you remove each subassembly from the tablet place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts A CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors ZA CAUTION When servicing the tablet be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the tablet Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circu
21. m 2 Disconnect the power from the tablet by unplugging the power adapter cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 13 5 Remove the mid frame cover see Mid frame cover on page 14 6 Disconnect the battery see Battery on page 15 7 Remove the power button board see Power button board on page 26 Remove the power button A Lift up the power button Reverse this procedure to install the power button Power button 27 Volume control button Description Spare part number Volume control button 796794 001 Before removing the volume control button follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power adapter cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 13 5 Remove the mid frame cover see Mid frame cover on page 14 6 Disconnect the battery see Battery on page 15 7 Remove the power button board see Power button board on page 26 Remove the volume control button A Liftthe volume control button t Reverse this procedure to install the volume control button 28 Chapter 5 Removal and replacement procedures 6 Specifications
22. n page 14 Disconnect the battery see Battery on page 15 Remove the display cable N d Release the ZIF connector 1 to which the touch controller cable is connected to the system board disconnect the touch controller cable from the system board and then place the touch controller cable 2 clear of the display cable Release the ZIF connector 3 to which the display cable is connected to the system board and then disconnect the display cable from the system board Release the ZIF connector 4 to which the display cable is connected to the display panel and then disconnect the display cable from the display panel Chapter 5 Removal and replacement procedures 4 Slide the display cable 5 to the right to remove it Reverse this procedure to install the display cable Speaker ET NOTE The speaker is also spared with the system board Description Spare part number Speaker Kit includes speaker and cables 796788 001 Speaker rubber protector 796792 001 Before removing the speaker follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power adapter cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 13 5 Remove the mid
23. nd 32 GB eMMC hard drive for use only in Nordic Regions Sequential part number listing 7 Spare part number Description 794637 DL1 HP Stream 7 equipped with Atom Z37356G processor 1 GB RAM memory and 32 GB eMMC hard drive for use only in Saudi Arabia 794637 DT1 HP Stream 7 equipped with Atom Z3735G processor 1 GB RAM memory and 32 GB eMMC hard drive for use only in the Baltics 794637 F81 HP Stream 7 equipped with Atom Z3735G processor 1 GB RAM memory and 32 GB eMMC hard drive for use only in the Adriatic Region 794637 FL1 HP Stream 7 equipped with Atom Z3735G processor 1 GB RAM memory and 32 GB eMMC hard drive for use only in Czech Republic and Slovak Republic 795065 001 Battery 3000mAh USB charging includes cable 796782 001 Back cover 796783 001 Mid frame cover 796784 001 7 0 in LED TouchScreen display panel assembly 796785 001 System board equipped with Atom Z37356G processor 1 GB RAM memory and 32 GB eMMC includes microphone audio out headphone audio in microphone jack speaker and micro USB 2 0 port for use only in the North America 796785 021 System board equipped with Atom Z3735G processor 1 GB RAM memory and 32 GB eMMC includes microphone audio out headphone audio in microphone jack speaker and micro USB 2 0 port for use only in Europe the Middle East and Africa 796785 161 System board equipped with Atom Z3735G processor 1 GB RAM memory and 3
24. og Spare part number Description 794637 031 HP Stream 7 equipped with Atom Z3735G processor 1 GB RAM memory and 32 GB eMMC hard drive for use only in the United Kingdom 794637 041 HP Stream 7 equipped with Atom Z3735G processor 1 GB RAM memory and 32 GB eMMC hard drive for use only in Germany 794637 051 HP Stream 7 equipped with Atom Z3735G processor 1 GB RAM memory and 32 GB eMMC hard drive for use only in France 794637 061 HP Stream 7 equipped with Atom Z3735G processor 1 GB RAM memory and 32 GB eMMC hard drive for use only in Italy 794637 071 HP Stream 7 equipped with Atom Z3735G processor 1 GB RAM memory and 32 GB eMMC hard drive for use only in Spain 794637 131 HP Stream 7 equipped with Atom Z3735G processor 1 GB RAM memory and 32 GB eMMC hard drive for use only in Portugal 794637 151 HP Stream 7 equipped with Atom Z3735G processor 1 GB RAM memory and 32 GB eMMC hard drive for use only in Greece 794637 161 HP Stream 7 equipped with Atom Z3735G processor 1 GB RAM memory and 32 GB eMMC hard drive for use only in Latin America 794637 211 HP Stream 7 equipped with Atom Z3735G processor 1 GB RAM memory and 32 GB eMMC hard drive for use only in Hungary 794637 241 HP Stream 7 equipped with Atom Z3735G processor 1 GB RAM memory and 32 GB eMMC hard drive for use only in Poland 794637 251 HP Stream 7 equipped with Atom Z3735G processor 1 GB RA
25. on page 15 Remove the rear facing webcamera 1 Disconnect the rear facing webcamera cable 1 from the system board 2 Remove the rear facing webcamera 2 from the display panel assembly Ls mts P AN n a E m READS Lo lo Reverse this procedure to install the rear facing webcamera Front facing webcamera Description Spare part number Front facing webcamera includes cable 796786 001 Before removing the front facing webcamera follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power adapter cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 13 Front facing webcamera 17 5 Remove the mid frame cover see Mid frame cover on page 14 6 Disconnect the battery see Battery on page 15 Remove the front facing webcamera 1 Release the ZIF connector 1 to which the front facing webcamera cable is attached 2 Remove the front facing webcamera 2 from the display panel assembly ne Reverse this procedure to install the front facing webcamera 18 Chapter 5 Removal and replacement procedures Antenna board Description Spare part number Antenna includes WLAN antenna cable and transceiver 796789 001 Before remo
26. onductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage e Antistatic tape e Antistatic smocks aprons and sleeve protectors e Conductive bins and other assembly or soldering aids e Nonconductive foam e Conductive tabletop workstations with ground cords of one megohm resistance e Static dissipative tables or floor mats with hard ties to the ground e Fieldservice kits e Static awareness labels e Material handling packages e Nonconductive plastic bags tubes or boxes e Metaltote boxes e Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Chapter 4 Removal and replacement preliminary requirements 5 Removal and replacement procedures Tablet component replacement procedures A CAUTION Tablet components described in this chapter should only be accessed by an authorized service provider Accessing these parts can damage the tablet and void the warranty ET NOTE HP continually improves and changes product parts For compl
27. onent replacement procedures 13 14 3 Remove the back cover 3 Reverse this procedure to install the back cover Mid frame cover Description Spare part number Mid frame cover 796783 001 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power adapter cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 13 Remove the mid frame cover 1 Remove the 6 PHO screws 1 from the mid frame cover Chapter 5 Removal and replacement procedures 2 Liftthe mid frame cover 2 from the battery area Reverse this procedure to install the mid frame cover Battery Description Spare part number Battery 3000 mAh USB charging includes cable 795065 001 Before removing the battery follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power adapter cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 13 ZA WARNING To reduce potential safety issues use only the battery provided with the tablet a replacement
28. only in Greece 794637 151 For use only in Hungary 794637 211 For use only in Israel 794637 BB1 For use only in Italy 794637 061 For use only in Latin America 794637 161 For use only in the Netherlands 794637 331 For use only in Nordic Regions 794637 DH1 For use only in the North America 794637 001 For use only in the People s Republic of China 794637 AA1 For use only in Poland 794637 241 For use only in Portugal 794637 131 For use only in Romania 794637 271 For use only in Russia 794637 251 For use only in Saudi Arabia 794637 DL1 For use only in Spain 794637 071 For use only in Switzerland 794637 BG1 For use only in the United Kingdom 794637 031 Screw Kit 796795 001 USB extension cable 745230 001 Sequential part number listing Spare part number Description 745229 001 5V 2A AC adapter for use only in North America 745230 001 USB extension cable 747779 001 5V 2A AC adapter for use only in Europe 747780 001 5V 2A AC adapter for use only in the United Kingdom 757043 001 5V 2A AC adapter for use only in Australia 757280 001 5V 2A AC adapter for use only in People s Republic of China 794637 001 HP Stream 7 equipped with Atom Z3735G processor 1 GB RAM memory and 32 GB eMMC hard drive for use only in North America 794637 021 HP Stream 7 equipped with Atom Z3735G processor 1 GB RAM memory and 32 GB eMMC hard drive for use only in Europe the Middle East and Africa 6 Chapter 3 Illustrated parts catal
29. ounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Grounding guidelines 11 Equipment guidelines 12 Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation e When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On c
30. ower button board removal 26 spare part number 5 8 26 power requirements product description 1 processor product description 1 product description audio 1 display panel 1 externalexpansion 1 mass Storage 1 memory module 1 microphone 1 operating system 1 ports 1 power requirements 1 processors 1 productname 1 sensor 1 serviceability 1 storage 1 video 1 wireless networking 1 productname 1 R rear facing webcamera location 2 removal 16 spare part number 4 8 16 recovery 32 refresh 32 S Windows button location 2 Screw Kit spare part number 6 8 wireless networking product sensor product description 1 description 1 service considerations workstation guidelines 11 cables 9 connectors 9 plastic parts 9 serviceability product description 1 speaker location 2 removal 21 spare part number 4 8 21 Speaker Kit spare part number 4 8 21 speaker rubber protector spare part numbers 4 8 storage product description 1 system board removal 22 spare part number 5 8 22 T tablet major components 4 spare part number 5 6 7 8 specifications 29 toolsrequired 9 transporting guidelines 11 U USB 2 0 port location 2 USB extension cable spare part number 6 V video product description 1 volume control button removal 28 spare part number 5 8 28 volume control buttons location 2 w webcamera location 2 removal 16 17 spare part numbers 4 8 16 17 Windows recovery 32 Ref
31. p and Support Performing a system recovery iy IMPORTANT f you will be using F11 startup recovery or USB media recovery to recover your system the tablet battery must have at least 70 battery power remaining before starting the recovery process In case of system failure or instability the tablet provides the following tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly NOTE If you are unable to boot start up your tablet contact support Recovery from an external USB flash drive To change the boot order so that you can boot from an external USB flash drive 1 If possible back up all personal files 2 Shut down the tablet 3 Connect the external flash drive 4 Press and hold the Volume down button Backing up your information 31 32 7 8 While continuing to hold the Volume down button press the power button to turn on the tablet The Startup menu is displayed After the startup menu is displayed release the Volume down button Tap F9 Boot Options Select the external flash drive as the boot device Restart the tablet and follow the on screen instructions to continue Using Windows Refresh or Windows Reset When your tablet is not working properly and you need to regain system stability the W
32. resh 32 Reset 32 Index 37
33. se only in Asia Pacific 796785 371 For use only in Canada 796785 DB1 For use only in the People s Republic of China 796785 AA1 For use only in Europe the Middle East and Africa 796785 021 For use only in Latin America 796785 161 For use only in the North America 796785 001 10 Display cable 796790 001 11 Power button board 796791 001 12 Power button 796793 001 13 Volume control button 796794 001 14 7 0 in LED TouchScreen display panel assembly 796784 001 Miscellaneous parts Component Spare part number 5V 2A AC adapter For use only in Australia 757043 001 For use only in Europe 747779 001 For use only in the North America 745229 001 For use only in the People s Republic of China 757280 001 For use only in the United Kingdom 747780 001 HP Stream 7 equipped with Atom Z3735G processor 1 GB RAM memory and 32 GB eMMC hard drive For use only in the Adriatic Region 794637 F81 For use only in Africa 794637 DE1 For use only in Asia Pacific 794637 371 For use only in the Baltics 794637 DT1 For use only in Belgium 794637 A41 For use only in Bulgaria 794637 261 For use only in Canada 794637 DB1 For use only in Czech Republic and Slovak Republic 794637 FL1 For use only in Europe the Middle East and Africa 794637 021 For use only in France 794637 051 Miscellaneous parts 5 Component Spare part number For use only in Germany 794637 041 For use
34. to be bound by the terms of the HP End User License Agreement EULA If you do not accept these license terms your sole remedy is to return the entire unused product hardware and software within 14 days for a refund subject to the refund policy of your place of purchase For any further information or to request a full refund of the tablet please contact your local point of sale the seller Safety warning notice ZA WARNING To reduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 1 iv Safety warning notice Table of contents Us pied GSCI NON eR T o eT M cR RR 1 2 Ext riial component ASM TIFICATION o erneuern neon pere rer eet uE o vo a ro S RE NN NR NN ANNE nn SRER eR EM EIU RE cess SER U NS REO RPA UNE 2 3 M strat d rer rito mee Q 3 Locating the serial number product number
35. umber product number and model number ET NOTE HP continually improves and changes product parts For complete and current information on supported parts for your tablet go to http partsurfer hp com select your country or region and then follow the on screen instructions The model number 1 serial number 2 and product number 3 of your tablet are located on the back cover of the tablet You may need the information when you travel internationally or when you contact support Locating the serial number product number and model number 3 Tablet major components 0 SS o c 7 90 Item Component Spare part number 1 Back cover 796782 001 2 Mid frame cover 796783 001 3 Front facing webcamera includes cable 796786 001 4 Battery 3000 mAh USB charging includes cable 795065 001 5 Rear facing webcamera includes cable 796787 001 6 Speaker Kit includes speaker and cables the speaker is also spared with the system 796788 001 board 7 Antenna board includes WLAN antenna cable and transceiver 796789 001 8 Speaker rubber protector 796792 001 4 Chapter 3 Illustrated parts catalog Item Component Spare part number 9 System board equipped with Atom Z3735G processor 1 GB RAM memory and 32 GB eMMC hard drive includes microphone audio out headphone audio in microphone jack micro USB 2 0 port and speaker For u
36. vent 10 40 55 Walking across carpet 35 000 V 15 000V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800V 400V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000V 5 000 V 10 Chapter 4 Removal and replacement preliminary requirements Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these gr
37. ving the antenna board follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power adapter cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 13 5 Remove the mid frame cover see Mid frame cover on page 14 6 Disconnect the battery see Battery on page 15 Remove the antenna board 1 Disconnect the antenna board cable 1 from the system board 2 Detach the antenna board 2 from the display panel assembly The antenna board is attached to the display panel assembly with double sided adhesive 3 Removethe antenna board and cable Reverse this procedure to install the antenna board Antenna board 19 20 Display cable Description Spare part number Display cable 796790 001 Before removing the display cable follow these steps mo m Ee E xe Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system Disconnect the power from the tablet by unplugging the power adapter cord from the tablet Disconnect all external devices from the tablet Remove the back cover see Back cover on page 13 Remove the mid frame cover see Mid frame cover o
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