HP 2TB User's Manual
Contents
1. cccccccccseeeeeeeees 11 Secure the RDX Removable Disk Backup System cii cicccs0cccccscdevasceccsdersstanstascvsebvavcssccavessvedsunendecvans 12 Mounting hardware used HP Proliotit cccuin2sscetsnstanelasieataseleuntamsecsedaoeiaontennbeeadlaceizmstanesdaadias 12 No mounting hardware SEA 53 sccatcvcactredealveatectassbcedelanseladeiechewsd adie deuepiteweualdetantixieeis 13 3 Installing an HP RDX USB 3 0 External Removable Disk Backup System 14 Rear view of the external Arive ccccccccccceeeecseceeceeeeeneeeeceeeeseeeeeeeeseceeseeeeeeeeeessneeeeeeeeseeteeeeeeenes 14 Connecting the power and USB clos gcc o issscndee lt davsentsapeeaiinceevsaiipentarieneteevenimeedlucts ioenteaaceiand 14 4 Operating your RDX Removable Disk Backup System 0 0 eseeeeeeeeeeeeeeees 16 Install the RDX Removable Disk utility Windows only cccccececeeeseeeteeeeeeeeenneaeeeeeeeeeentseeeeeeees 16 Front panel oie cincsnde eis Cease aeoiee EEEE AE EE E REESE EA EE EEEE R EAEE E EEE 16 Medid eem E S Kirererere 17 Writeprotecting carridgeSinssiriansniornieniiiiiin inni e AAE T EA E RA 17 Handling melo ig Lalo 6 eee erence mE nnn re eee nO Re nec Neen hr vRe eee Leen Ny meT REST ata Ceo Renee Tene een oye 17 loading and vnloading sericis a a a A a ae ane et aS 17 Inserting TO GSS ississroesnestinisi sieren ieie E a a EE EE e EEE A EA Enea 17 Removing COMME GS ct cre int acanatilei stu hdiaminclatarattlcnantydstecencempchaneieeca ci2. collect the following information Product model names and numbers Technical support registration number if applicable Product serial numbers Error messages Operating system type and revision level Detailed questions For continuous quality improvement calls may be recorded or monitored HP websites For additional information see the following HP websites http www hp com HP corporate website http www hp com go storage HP storage products www hp com storage spock Compatibility and cabling information for HP storage products www hp com support rdx Support pages for the HP RDX Removable Disk product http www hp com support manuals HP Support website documentation http www hp com support downloads HP Support website firmware and software downloads Typographic conventions 28 Table 4 Document conventions Convention Element Blue text Table 4 page 28 Cross reference links and e mail addresses Blue underlined text http www hp com Website addresses Bold text e Keys that are pressed e Text typed into a GUI element such as a box e GUI elements that are clicked or selected such as menu and list items buttons tabs and check boxes Italic text Text emphasis Support and other resources Table 4 Document conventions continued Convention Element Monospace text e File and directory names e System output e Code e Commands their arg
3. http www register hp com To ensure your registration is complete there are a number of questions on the electronic form that are mandatory Other questions are optional However the more you feel able to complete the better HP can meet your needs Subscription service 29 Index A attach mounting hardware internal drive 9 B backup software problems 20 boot fails 23 buttons Eject 18 Unload 19 C cartridge 17 handling 17 loading 17 unloading 18 19 write protect 17 Cartridge activity LED 16 21 22 cartridges inserting 17 problems 20 removing 18 19 CD ROM contents 6 connect power cable external drive 14 internal drive 11 connect USB cable external drive 14 internal drive 11 conventions document 28 text symbols 29 D device manager disk not appearing in 23 document conventions 28 related documentation 29 documentation HP website 29 E Eject button 18 eject button 19 emergency eject 22 external drive connect power cable 14 connect USB cable 14 installation 14 F firmware download fails 23 front panel 16 30 Index LEDs 16 21 front view 5 H handling cartridges 17 help obtaining 28 host problems 20 HP technical support 28 inserting cartridges 17 install drive external drive 14 internal drive 10 installation external drive 14 internal drive 8 problems 20 RDX utility 16 internal drive attach mounting hardware 9 co
4. manuals the software manual or seek help from a service engineer Understanding the LEDs Figure 16 Front panel with LEDs LJ d 1 cartridge activity LED 3 emergency reset hole Power LED Table 2 Power LED 2 eject button power LED LED Status Meaning OFF No power Check the power cable connection and replace the cable if Action required necessary You can use the power cable from your monitor or another device to check that the connection is working If the power supply is present and the LED remains off power cycle or reset the drive If it still fails call for service operation Steady GREEN The drive is ready for None This is normal Blinking GREEN Ejecting None The unit is ejecting the cartridge Steady AMBER Fault The unit has detected a fault condition This may be because e the unit cannot eject the cartridge due to an obstruction e the internal electronics are damaged or malfunctioning Use a straightened paper clip in the Emergency Eject Hole for 10 15 seconds to remove a stuck cartridge as described in Emergency eject page 22 If this does not resolve the problem run the RDX diagnostic application Blinking AMBER Prevent None The host server or workstation is accessing the media and the user has pressed the eject button The unit will blink amber for a few seconds then return to steady green Wait for host access to complete after which the uni
5. Guide In this chapter e USB in HP StorageWorks devices page 26 e USB terminology page 26 e Setting up a USB network page 27 e USB cables page 27 USB in HP StorageWorks devices The RDX Removable Disk Backup system is a USB 3 0 logo certified device It supports the high speed USB transfer rate with a theoretical maximum transfer of over 50 MB s The actual backup rate will be less This is defined by the transfer rate of the drive and the compressibility of the data To benefit from the high speed performance of the USB 3 0 interface the RDX Removable Disk Baakup System should be connected to its host system via a USB 3 0 port Any USB hubs between the device and the system port should also be USB 3 0 compliant To maximize device performance minimize the use of other USB devices when using the RDX Removable Disk Backup System USB terminology 26 The Universal Serial Bus USB is a communication interface where an intelligent host controls all the network activity A command from the host to a particular device is broadcast to all devices on the network A device waits for a command addressed to itself and then responds as requested The host determines how much of the overall USB network bandwidth a given device can use at any time Any given USB network has only one host Hubs act as command repeaters and multipliers This allows many devices to be supported by one host A host command can arrive at the upstream port
6. Removable Backup System with utilities for getting the best performance from your drive Use the HP RDX Utility CD to complete installation as described in this guide and to verify and troubleshoot performance after installation It helps you to e Install the RDX Removable Disk utility which enables the eject function to operate correctly e Learn about your product e Register your product e Buy media online 6 Before you start e Troubleshoot with the RDX Removable Disk utility e Download and install firmware updates from hitp www hp com support rdx HP Storage SPOCK The RDX QuickSpecs on http www hp com are a good source of information for compatibility and cabling details for your protect HP also recommends that you register on the HP Storage SPOCK website at http www hp com storage spock to create an HP passport account that gives you access to interoperability information for HP storage products This information is updated regularly and should be used to check the latest details e Locate the Explore Go Connect Tape Hardware interoperability link e Use the look here link within the brackets to access information for RDX e For more information about using the SPOCK pages click on the link to the SPOCK User Guide Figure 2 HP Storage SPOCK Ap HP Storage SPOCK Single Point of Connectivity Knowledge for HP Storage Products gt SPOCK Is the authonitative source of interoperability information for HP storage produ
7. documentation Note also the special instructions for returning a drive in Replacing an internal drive page 25 NOTE For optimum performance connect your drive to a USB 3 0 port The drive will work on a USB 2 0 port but performance will be degraded Do not connect to a USB 1 1 port In this chapter e Prepare mounting bay page 8 e Attach mounting hardware page 9 e Install drive page 10 e Connect cables to the server page 10 e Attach USB and power cable to the RDX drive page 11 e Secure the RDX Removable Disk Backup System page 1 2 Prepare mounting bay A 8 CAUTION To avoid personal injury or damage to the server or workstation or RDX Removable Disk Backup System ensure that the server or workstation is disconnected from the mains power supply while you install the drive 1 Assemble the necessary tools and materials e Phillips screwdriver e Flat bladed screwdriver if your server or workstation uses slotted screws e Torx screwdriver if your server or workstation uses torx screws e Your server or workstation manuals for reference during installation 2 Perform a normal system shutdown and turn off the server or workstation and any connected peripherals 3 Remove the cover and front panel from the server or workstation as detailed in your system s documentation As you work inside the server or workstation you may have to disconnect other signal cables or power cables from other devic
8. extra devices if they are not necessary See also USB Configuration Guide page 26 Write Error If the backup application reports a write error follow these steps l 2 3 Verify that the write protect switch on the cartridge is set to the padlock open position Check the cartridge LED on the front of the cartridge If this LED is amber the cartridge is not working properly This may be due to severe damage to the cartridge Run the RDX utility to obtain more information about the failure Replace the cartridge if the error persists Firmware download fails with Windows Server 2003 If the firmware download fails with error invalid parameter and you are using Windows Server 2003 check to ensure you have at least Service Pack 1 installed System will not complete boot process Some versions of BIOS do not handle large USB removable media correctly If your system will not complete the boot process follow the steps below The RDX Removable Disk Backup System does not appear in the Device Manager 23 1 Make sure you are using the latest BIOS for your system by checking http www hp com support 2 Disable USB boot in the BIOS and retry 3 Attempt to eject the cartridge and retry boot or boot with the RDX Removable Disk Backup System disconnected 4 If using a FAT32 formatted cartridge reformatting to another file system may fix the problem 24 Troubleshooting 6 Replacing an internal RDX Removable Disk Bac
9. of the cartridge and pull it straight out Removing power from the unit To ensure reliable operation do not remove power from the unit during read write search load and unload activities Removing power from the unit 19 5 Troubleshooting In this chapter General Procedure page 20 Using the RDX utility for diagnostics page 22 Understanding the LEDs page 21 Emergency eject page 22 RDX Removable Disk Backup System does not appear in Device Manager page 23 Unit performance seems slow page 23 Write error page 23 Firmware download fails with Windows Server 2003 page 23 System will not complete boot process page 23 General Procedure If a problem occurs the first step is to try to establish whether the problem lies with the cartridge the drive the host server or workstation and connections or the way the system is being operated 20 Has the system just been installed There could be an installation problem l 2 3 Check through the information in the relevant installation chapter of this guide Check the power connectors and USB cabling Are you connected to a USB 3 0 port Are there any other devices attached to the same USB hub controller Remove extra devices if they are not necessary See also USB Configuration Guide page 26 Check the environmental conditions against the specified limits see the RDX QuickSpecs on http www hp com Are appropriate drivers and application
10. software installed on the host You can use the HP RDX Ultility to download and install firmware upgrades from http www hp com support rdx Are you using new cartridges or a different brand of cartridge Have you been using the particular cartridge for a very long time The problem could lie with the cartridge OnkWN gt Check that you are using an RDX cartridge Check that the cartridge is not damaged Has the cartridge been write protected see Write protecting cartridges page 17 Try the operation again If the problem still occurs try using a different cartridge If the problem is still there the problem probably lies with the drive or the host server or workstation Has the drive been moved recently Have any cables been disconnected and reconnected Has the environment changed unusually hot cold damp or dry Has there been dust or dirt near the drive Have reasonable precautions against static been taken The problem could lie with the drive l Check the cables and connectors Troubleshooting 2 If the problem persists check the environmental conditions against the specified limits refer to the RDX QuickSpecs on http www hp com Perhaps move the drive to a more suitable site Has a new operating system been installed in the host server or workstation Has new backup software been installed The problem could lie with the host or the software Consult the server or workstation s operating
11. that will place restrictions on the USB bandwidth available to the bulk transfer device If several USB devices requiring large amounts of the USB network bandwidth are to operate simultaneously an additional host must be added to the system Each device must then be placed into the separate networks starting at the different hosts An additional host is typically a new USB HBA which plugs into the host system s PCI slot creating a new USB host that resides on the network Note if several USB adapters are placed into a system demands on the bandwidth of the system bus will constrain the USB devices performance Always use USB logo ed components in your USB network This is the best and easiest method to ensure reliable operation USB cables USB cables are available in a variety of lengths The maximum cable length is 5 meters If you need to place a USB device further than 5 meters from the system you must use a hub Do not use USB cable extenders or couples These are not recognized or approved by the USB organization The USB specification does not allow their use and they are likely to reduce the reliability of the USB network or cause it not to work completely Internal and external USB devices use the same USB cables Setting up a USB network 27 8 Support and other resources HP technical support For worldwide technical support information see the HP support website http www hp com support Before contacting HP
12. the power and USB cables 14 An external HP RDX Removable Disk Backup System will operate using any voltage in the range 100 240 volts 1A 50 60 Hz No adjustment is needed A USB cable a power cable and universal adapter are provided with your HP RDX Removable Disk Backup System Installing an HP RDX USB 3 0 External Removable Disk Backup System Plug the Type B square connector on the USB cable into the socket on the back of the RDX Removable Disk Backup System and connect the Type A flat connector to the server or workstation Figure 10 Connecting the USB cable Plug the rounded end of the AC adapter into the RDX Removable Disk Backup System and use the supplied power cord to plug the AC adapter into a power outlet The supplied power cord is appropriate for your geographical region NOTE The RDX Removable Disk Backup System is not powered from the USB bus It must be connected to the mains power supply Figure 11 Connecting the power cable Connecting the power and USB cables 15 4 Operating your RDX Removable Disk Backup System In this chapter e Install the RDX utility page 16 e Front panel page 16 e Media page 17 e Loading and unloading page 17 e Removing power from the unit page 19 Install the RDX Removable Disk utility Windows only The RDX Removable Disk utility ensures that the eject function operates correctly under Windows It is found on the HP RDX Utility CD suppl
13. DX QuickSpecs on http www hp com for the most recent information about the operating system versions that are supported How do connect the drive to my server A standard A B USB 3 0 cable is supplied with your HP RDX USB 3 0 Removable Disk Backup System For optimum performance the drive should be connected to a USB 3 0 port and it should be the only device on the USB bus The drive is backward compatible with USB 2 0 but performance will be degraded Do not connect the drive to a USB 1 1 port See also USB Configuration Guide page 26 Overview 5 For internal drives the USB connection is via an internal port on the server or workstation s system board to a standard USB Type A connector If the server or workstation s system board does not have a suitable connector HP recommends installing a dedicated host bus adapter HBA However it is also possible to connect to a USB 2 0 Intel or HP 4 pin header connector appropriate cables must be purchased separately See the RDX QuickSpecs on http www hp com for recommended products What are the mounting requirements for an internal device Mounting bay You need one industry standard 51 inch half height bay in which to install the HP RDX USB 3 0 Removable Disk Backup System Power requirements are Table 1 Power requirements Internal drive USB 2 0 Internal drive USB 3 0 External drive Voltage 5VDC 5 5VDC 5 12VDC 10 12VDC 10 12VDC 10 Powe
14. HP RDX USB 3 0 Removable Disk Backup System User Guide Abstract This guide is intended for users who install operate and maintain HP RDX USB 3 0 Removable Disk Backup Systems HP Part Number 484933 014 Published June 2012 Edition Second Copyright 2008 2012 Hewlett Packard Development Company L P The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty WARRANTY STATEMENT To obtain a copy of the warranty for this product see the warranty information website http www hp com go storagewarranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows Windows XP and Windows NT are U S registered trademarks of Microsoft Corporation Contents De ey IE EE PEE E E E conch ace eae AE EAA AES AET 5 Ey oir icese sinees enne a EE Saa ETR dead Eae E S SRA 5 Which operating systems are stppored cc c0ni ci acdcevenisentncda decentapiianaieenesacdeeeernaiens 5 How do I connect the drive to my SEN CN x osatsnecdecedeoctomarsecadeieneearsedecesiat vapuleomeubtadesvunubentdverdas 5 What are the mounting requirements for an internal device cccecccceeeeseseeeeeeceeeeseeceeeeeeeeneeees 6 Mounting baysses aeeie operas auesndarseepann sa EAEE
15. SB 3 0 host bus adapter Figure 5 Connecting to a standard USB port Connecting to a 4 pin Intel or HP USB 2 0 header Many HP Proliant servers have the special 4 pin USB 2 0 header connector on the system board which may be orientated vertically or horizontally Two cables are available for connecting to this USB 2 0 connector because there are two types of pin layout Intel and HP The appropriate cable must be purchased separately Figure 6 Orientation of special ProLiant internal connector p Attach USB and power cable to the RDX Removable Disk Backup System NOTE The drive is not powered from the USB bus It must be connected to the server or workstation s power supply 1 Connect the Type B square connector on the USB cable to the internal RDX Removable Disk Backup System Connect cables to the server or workstation T 2 Attach a spare power cable from the server or workstation s internal power supply to the power connector Figure 7 Attaching USB and power cable land 4 Power cable 2 and 5 USB cable 3 RDX Removable Disk Backup System 6 server or workstation s power supply Secure the RDX Removable Disk Backup System NOTE The latches and side views of your server or workstation model may not be exactly the same as shown in the illustrations Please refer also to you system s documentation Mounting hardware used HP ProLiant Ensure that you use the correct mounting rails or loca
16. X Removable Disk Backup System into the open bay aligning the tray or rails with the slots in the bay as shown in the figure below Figure 4 Installing RDX Removable Disk Backup System WM il W i Lit lt If your server or workstation does not use mounting hardware check that the holes in the chassis are aligned with the holes in the side of the RDX Removable Disk Backup System Do not secure the RDX Removable Disk Backup System at this point because you may have to move it to get the cables into place Connect cables to the server or workstation IMPORTANT The cable supplied with the drive connects to a Type A internal USB port Look at the diagram on the inside of the side panel of the server or workstation to establish whether the system has an internal USB port and its location It may be necessary to install an internal USB card if no port is available on the system board See the RDX QuickSpecs on http www hp com for supported products Connect the USB cable to the server or workstation It is recommended that you use the A B USB 3 0 cable supplied with the RDX Removable Disk Backup System to connect to a USB Type A connector in the server or workstation This may be a 10 Installing an HP RDX USB 3 0 Internal Removable Disk Backup System USB 3 0 or USB 2 0 Type A connector USB 3 0 provides the best performance If your server or workstation does not have a Type A connector HP recommends installing a dedicated U
17. adensiedenstniandeddanthenseiuwtendeddadsoaniurie 29 Registering Your Orie cccissitscter oanesiterinaianeneaueieraueneiieladaemememeaiwa ice 29 P IENE OOREEN I OR PE A PE I A E A A OTT 30 4 Contents 1 Before you start In this chapter e Overview page 5 e Which operating systems are supported page 5 e How do I connect the drive to my server page 5 e What are the mounting requirements for an internal device page 6 e RDX Removable Disk utility page 6 e HP RDX Utility CD page 6 Overview The HP RDX USB 3 0 Removable Disk Backup System is a removable ruggedized hard disk drive system Internal and external drive models are available and there is an RDX DL Server Module that can be installed in some HP ProLiant servers See http www hp com storage spock for details of which HP ProLiant server models are supported This guide describes how to install and operate the HP RDX USB 3 0 Internal and External Removable Disk Backup System For a detailed product specification please refer to the RDX QuickSpecs on our World Wide Web site http www hp com Figure 1 Front view of the RDX External Removable Disk Backup System L Jl al 1 Cartridge activity LED located on cartridge 2 Eject button power LED 3 Emergency eject hole Which operating systems are supported HP RDX Removable Disk Backup Systems can be connected to servers or workstations running under Microsoft Windows Refer to the R
18. ascend cucenedrar teeters 6 Mo nting NORA WANS ecco es dace esdedse cp rcrceeae bees EEA EEEE E EAE EEE E EAEE 6 HP RDX USB Removable Disk UnlitVissccscsusrisedsoveceasned xsleaaucundadetesdenmepeidndancesasiioantdeceaseusaetnednecienuey 6 The MP RDX Utility CDer aE EE EEA RE ERR ARRE 6 HP Storage SPOCK rrsnetsioreennirer nee en ere ste E eee ar een E E E a eee ee ee 7 2 Installing an HP RDX USB 3 0 Internal Removable Disk Backup System 8 Prepare mounting AY based pee nenierasecenee teenraraiakennteioanepaene aoe tone nteed nsticcupensneineseeereereicusaaes 8 Attach mounting NOW AS chet serscetiecee luxe cpio rn deadseergnrteseseoeedeea pestered eadne ajeeaesednencim nn etatoemas 9 HP PROUIGRE SEL Vel ys ctecttecy sh tesnataacatacoretccnncslecttagnvedesnaca luca lanauatantucalavalpigunipeasealicevecueheetaa lacey 9 Other server or Wor SIO NON G iseeentuctrencenceponceticetedeuneerasetactisustnnepteeetustioaden ees tanehacteenioendetonetie 10 Install MAEVE es eena a ep ems asec a o a toed tad am anaes eae nas pada enna oRITeT 10 Connect cables to the server or WorkStallon iuessiscacecimicsntearacedncversandoendtincis beerteorhehiaees iwenteeneeene 10 Connect the USB cable to the server or workstation cccccccssscececeeeseteeeeeeceeeesseeeeeeeeentaeeees 10 Connecting fo a 4 pin Intel or HP USB 2 0 header isiccceccszsscsescendsatesionccarassaveestavaesvarccasces 11 Attach USB and power cable to the RDX Removable Disk Backup System
19. cts A particular configuration is supported if and only if it is isted on SPOCK Announcements gt SPOCK complements but does not replace technical documentation such as user guides installation guides administrator guides etc SAN Compatibility gt Adobe Reader hint Click Edit Preferences Internet Check Display PDF In Browser gt Press F5 to guarantee that you re seeing the latest version of a SPOCK page gt Array firmware policy only the firmware versions included in a SPOCK configuration are active for that configuration The minimum Compatibility Tool View by Array View by OS active version is the minimum version included in the configuration The recommended version is the highest version included in the gt hy ta Hh ook configuration unless a note says otherwise View te View by Router gt Switch and router firmware details are in PDF files located here and here Use the Explore SAN Interoperability _ tables below to see which switches and View by CNA routers are supported for an array OS combination Then use the POF files to explore firmware support for the switch or router of interest View by HBA My SPOCK Configuration Set ZP Explore SAN Interoperability With SPOCK Files Recently Published Use this section s tables to explore SAN interoperability on SPOCK Expand the tables by clicking their sign and locate gt HBA Support Matrix Linux Citrix Configuration Sets Con
20. dvocaedehcueieuntioeeabvaseeieeseRctatteereneds 23 6 Replacing an internal RDX Removable Disk Backup System cccccceeseeeeees 25 Te disconnect your IV sie ctce ote ws eon crcuiend oaa i E T E E inate 25 Special considerations with the RDX DL Server module c cccceeceeeeeeseeeeeeeeseceeeeeeeseeestseeeeeeess 25 To reconnect your RDX Removable Disk Backup System ccccssssceeceeeeseeeeeeeeeecesneeeeeeeeseneaeeees 25 7 USE Coniiguraion Uda oiskin a ai 26 USB in HP StorageWorks eviceSs cs5 lt siwencssscundcancntuiiendedendsaneathe deatdaddoayedaubtdudddupesdmennnesdeutodexiueye 26 USB terminologYsnenocininan a EE EREE A EOE E Eh 26 Setting up a USB TSIWO Ns sisssipinitezienswtesca rads ta xdouGin cubs saneeide mada etude sieeevs onan auntieieeddeteaneaendeeayaennnenee 27 USB eG eS ys cxssnttiasvleacsapncbsxpadahenaes tens taal ausianens usar a a a a a nan dati 27 8 Support anad CINGh resources srein aan a E R 28 HP technical SUpport exedts sip cdecedaat tee deicneivecucivncswnauaieteledevedandeciaealedauedaetiaucandameeweuecanea 28 FIP WEBSITES cc1s ce ccrcateccrensrmiches daaporinenieaiahiqucnnonenernianuniattiaiea aman SE 28 Typographic CORVETN ONS Saudade vicecte an catucelocincssesuncnaaedalendaaniecnunecadanddatouncunnoecedneanancataoiaeeieseeuent 28 Subscription Service se aeeie niai enoeet ERARE ES E EE EE RERA ARAE EEEa EAEE REE A aE a Eaa 29 Related AS GUMS ICICI ssyasssmocaanedcearnnnewlondactatasanatahedassiaiinsomiarh
21. emovable Disk Backup System It is normally installed immediately after connecting the RDX unit to ensure that the eject function operates correctly see Install the RDX utility page 16 With the RDX utility you can e Identify RDX Removable Disk Backup Systems attached to your server or workstation e Retrieve device and cartridge status information e Download and upgrade the firmware in the RDX Removable Disk Backup System from http www hp com support rdx e Test the unit and the cartridge To run the RDX Utility for Windows Click Start gt All Programs gt RDX Utility gt RDX Utility For instructions on using the RDX utility click Help Emergency eject NOTE Do not emergency eject a cartridge while the cartridge activity LED is flashing If the cartridge does not eject using either the eject button or the right click eject methods use the following emergency eject hole method to recover the cartridge 22 Troubleshooting If using the internal RDX Removable Disk Backup System turn off your server or workstation If using the external RDX Removable Disk Backup System unplug the power cable Insert a large straightened paper clip or similar object into the Emergency Eject Hole see Front panel with LEDs page 21 and hold for 10 15 seconds Do not insert the object in the hole at an angle Keep the object straight and apply some force to eject the cartridge When the cartridge has been ejected by the unit
22. entation to ascertain the correct method of mounting and to check whether mounting hardware is provided with the server e Mounting rails Some HP Proliant servers such as ML530 and ML570 require mounting rails These may be metal or plastic rails attached to the filler panel of the server s drive bay Use a regular Phillips screwdriver to attach the appropriate rails Use the M3 screws provided with the server If in doubt refer to your HP ProLiant server documentation e Mounting screws Other HP Proliant server models such as ML350 and ML370 require the use of special locating screws with no mounting rail Use a Torx screwdriver to attach the appropriate screws An accessory kit containing appropriate M3 screws is provided with the HP RDX USB 3 0 Removable Backup System if none are available with the server Attach mounting hardware 9 Other server or workstations Attach the appropriate mounting hardware Refer to the manufacturer s documentation for instructions e If you are installing on a server or workstation that requires a tray place the RDX Removable Disk Backup System in the tray e Ifyou are installing in a server or workstation that requires mounting rails fasten the rails to the RDX Removable Disk Backup System e Some server or workstations have snap on mounting rails attached to the filler panel These can be removed and attached to the RDX Removable Disk Backup System with screws Install drive Slide the HP RD
23. es to maneuver the new drive into place If you have to do this make a note of their position and connections so you can put them back correctly later Installing an HP RDX USB 3 0 Internal Removable Disk Backup System Figure 3 Removing cover from typical server 4 Remove the filler panel from a spare 51 inch bay of your server or workstation as described in your system s documentation Keep any screws for use in Secure the RDX Removable Disk Backup System page 12 5 You are now ready to install your RDX Removable Disk Backup System Attach mounting hardware If your server or workstation requires special rails or other hardware to install the RDX Removable Disk Backup System mount them on the drive now If your server or workstation does not require special mounting hardware proceed to Install drive page 10 now A CAUTION Static electricity can damage electronic components Always wear an antistatic wriststrap if one is available If not after you have disconnected power from the server or workstation and removed the cover touch a bare metal part of the chassis Similarly touch a bare metal part of the drive before installing it HP ProLiant servers Different models of server require different mounting methods The server may also incorporate a locking mechanism to hold the RDX Removable Disk Backup System in place See Secure the RDX Removable Disk Backup System page 12 Please check your HP ProLiant server docum
24. f a device are often referred to by the USB specification revision in which the transfer rate was defined Therefore a USB 3 0 and a USB 2 0 Hub will support high full and low speed but a USB 1 1 hub will only support full and low speed The USB specification was developed and is maintained by the USB organization The USB organization also conducts a certification program The USB organization will issue the USB logo to a device which has passed a series of tests that verify the device has correctly implemented the USB interface as defined by the USB specification There are many types of USB logos depending on which features of the USB specification a device supports A USB 2 0 logo ed device correctly supports high full and low speed data transfer Setting up a USB network USB is very user friendly The interface automatically assigns addresses to devices you simply need to connect a USB device to a USB port on a system using a USB cable If you have many USB devices or need to place a device away from your system you may place up to a maximum of five USB hubs between the device and host system and connect them with additional cables If you are using a high speed USB 3 0 or USB 2 0 device make sure that the USB host at the system and all the hubs between the device and host support high speed USB 3 0 or USB 2 0 2 0 transfer When using a bulk transfer device such as an RDX Removable Disk Backup System do not use other USB devices
25. figurations of interest by clicking the check mark in the appropriate ceil VMware Windows 6 Feb 2012 Previously Supported gt P9000 Device Managor stream Configuration Sets Explore SVSP interoperabilty 2 Feb 2012 perth iota yoi Explore P10000 3PAR interoperability gt Vatual Connect 10Gb 24 Port Obsolete Streams Explore P9000 XP array interoperability stream 2 Feb 2012 Solutions Tables Explore P6000 EVA array interoperability X9000 Compatibility Guide 2Feb 2012 P4 ni _ ip ghee les Naps gt P6000 EVA Compatibility Refer Explore P2000 array interoperability ence 30th edition 2 Feb 2012 ch pl URE Gae amp Explore legacy array interoperabsity gt x1000G2 X3000G2 x500062 Useful Links Network Storage System Compati Explore Go Connect Tape Hardware interoperability also took here for RDX Cabling and 3rd Party information bility Guide 31 Jan 2012 Explore Go Connect Tape Software interoperability atso look here for 02D100 Series information gt X9000 ISV Compatibility Matrix 27 tan 2019 HP Storage SPOCK 7 2 Installing an HP RDX USB 3 0 Internal Removable Disk Backup System If you are installing an HP RDX USB 3 0 External Removable Disk Backup System please refer to Installing an HP RDX USB 3 0 External Removable Disk Backup System page 14 If you are installing an RDX USB DL Server module please refer to the installation instructions supplied with the product and the relevant ProLiant
26. grasp the exposed sides of the cartridge and pull the cartridge straight out Restart your server or workstation to reset the RDX Removable Disk Backup System If using the external device remember to reconnect the power cable before restarting your server or workstation The RDX Removable Disk Backup System does not appear in the Device Manager If the unit does not appear in the Windows Device Manager and the power LED is green follow these steps to rescan the hardware 1 Bring up the Device Manager e Right click on My Computer e Select Manage e Select Device Manager Right click on the top folder this should be your server or workstation s name Select Scan for Hardware Changes You should see your RDX Removable Disk Backup System listed under Disk drives If the device does not appear restart the server or workstation Unit performance seems slow Make sure your unit is connected to a USB 3 0 port The unit is backwards compatible with USB 2 0 but performance will be degraded Do not connect to a USB 1 1 port For best performance connect directly to a USB 3 0 root hub on the PC and not an external hub If using an external hub make sure it is USB 3 0 compliant Be aware that the USB bus shares bandwidth between all USB devices connected to the systems including the RDX Removable Disk Backup System The use of cameras flash memory devices and so on on the USB bus will decrease performance of the device Remove
27. he back right of the cartridge Media 17 2 Push the cartridge gently into the unit until it locks into place with a clicking sound Figure 13 Inserting a cartridge 1 write protect tab 2 keyed corner Removing cartridges NOTE For the eject function to operate correctly the HP RDX utility should be installed immediately after installation See Install the RDX utility page 16 There are two ways fo eject a cartridge under normal operation If the eject function does not operate correctly see Emergency eject page 22 Unload using the mouse right click method Windows only 1 Locate the drive letter for the device in Windows Explorer 2 Right click on the device and select Eject 3 The RDX Removable Disk Backup System completes any task it is currently performing and ejects the cartridge When the cartridge has been ejected by the unit grasp the exposed sides of the cartridge and pull it straight out 18 Operating your RDX Removable Disk Backup System Unload using the eject button 1 Press the Eject button on the front panel Figure 14 Ejecting a cartridge 1 cartridge activity LED 2 eject button NOTE On the internal model the Eject button is to the right of the cartridge slot Figure 15 Front panel of an internal drive lt 2 The drive completes any task it is currently performing and ejects the cartridge When the cartridge has been ejected by the unit grasp the exposed sides
28. ied with your RDX Removable Disk Backup System and should be installed before you start to work with the unit NOTE If the RDX utility is not installed the eject button and the right click eject method may not work properly NOTE You must be logged in as the Administrator or have administrator privileges to install the software 1 Insert the supplied HP RDX Utility CD into the CD ROM drive on the server or workstation 2 The CD should automatically start the installation process If it does not start automatically locate the RDXInstallationWizard exe program on the CD and double click to run it manually 3 Follow the instructions on the screen and restart the server or workstation when asked to do so 4 Your RDX Removable Disk Backup System is now ready to use Front panel The front of the RDX Removable Disk Backup System has an opening for inserting cartridges A protective door covers the opening For more information about LEDs see Understanding the LEDs page 21 Figure 12 Front panel of an external drive L JIU 1 cartridge activity LED 2 eject button power LED 3 emergency reset hole 16 Operating your RDX Removable Disk Backup System NOTE On the internal model the Eject button is to the right of the cartridge slot Media For best performance we recommend HP branded media The RDX Removable Backup System supports any HP RDX cartridge Cartridges are available in different capacit
29. ies to support your storage requirements Order online at http www hp com go storagemedia Write protecting cartridges If you want to protect the data on a cartridge from being altered or overwritten you can write protect the cartridge l 2 Eject the cartridge from the RDX Removable Disk Backup System The write protect tab is on the rear of the cartridge see Inserting a cartridge page 18 e When the cartridge is write protected the padlock icon is closed e When the cartridge is write enabled the padlock icon is open Handling cartridges Although cartridges are ruggedly built they must be handled with care to ensure data integrity and long life Observe the following precautions Store cartridges in their protective cases when you are not using them Do not stack cartridges Keep cartridges away from dust dirt and moisture Avoid direct sunlight heat sources and temperature extremes or rapid changes in temperature Do not drop cartridges or handle them roughly Never try to force the cartridge into the unit If it is difficult to insert check the orientation and try again Use the keyed corner as a guide to correct alignment see Inserting a cartridge page 18 Loading and unloading Inserting cartridges l Insert a cartridge into the unit with the keyed corner facing the upper left corner of the RDX Removable Disk Backup System The cartridge fits in only one orientation The write protect tab is on t
30. kup System In this chapter e To disconnect your RDX Removable Disk Backup System page 25 e To reconnect your RDX Removable Disk Backup System page 25 If your RDX Removable Disk Backup System proves to be faulty and cannot be repaired and it is still covered by the original warranty it will be replaced HP will provide a replacement unit free of charge Based on availability and where geography permits the replacement unit will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If you request HP to install the replacement unit you will be charged for the travel and labor costs of this service To disconnect your drive Unpack your replacement RDX Removable Disk Backup System and retain the packaging Power off the server or workstation and disconnect from the mains power supply Remove the cover from the server or workstation Observing normal anti static precautions see caution in Attach mounting hardware page 9 remove any screws that are holding the drive in place 5 Disconnect the failed unit from the server or workstation s power and USB cables and slide it carefully out of the mounting bay Put the failed unit into the packaging that contained the replacement unit 7 Return the faulty unit to your local HP Service Center Instructions on where to return faulty units will be shipped with the replacement unit RwWN gt gt You mus
31. nnect power cable 11 connect USB cable 11 install drive 10 installation 8 prepare mounting bay 8 secure drive 12 which USB cable to use 10 L LED cartridge activity 16 21 power 21 troubleshooting 21 loading cartridges 17 M media 17 mounting requirements 6 O operating systems 5 operating your drive 16 P performance 23 power LED 21 power requirements 6 prepare mounting bay internal drive 8 R RDX utility 6 installation 16 troubleshooting 22 related documentation 29 S secure drive internal drive 12 slow performance 23 Subscriber s Choice HP 29 supported operating systems 5 symbols in text 29 T technical support HP 28 service locator website 28 text symbols 29 U unload emergency eject 22 Unload button 19 unloading cartridges 17 eject button 19 mouse right click 18 USB cable external drive 14 internal drive 10 usb cables 27 usb configuration guide 26 usb network 27 usb terminology 26 using the drive 16 W websites HP 28 HP Subscriber s Choice for Business 29 product manuals 29 write error 23 write protect cartridge 17 3
32. of the hub and be transmitted via the downstream ports to many other device and hubs Likewise device commands arriving at a downstream port are also repeated upstream There is a special hub called a root hub The root hub s upstream port is connected directly to the host All USB systems have a root hub This is why a system typically has more than one USB port All the USB ports on the system are connected to the host system via the root hub USB devices are not treated equally by the host e Periodic devices which consist of interrupt and isochronous devices are given a higher priority than bulk transfer devices e Interrupt devices such as keyboards and mice typically send brief but important input information to the system e lsochronous devices such as web cameras typically require timely transmission of data such as a video stream e Bulk transfer such as printers and CD ROM must receive or transmit 100 accurate data But how fast or often the data is transmitted is not as important as the accuracy of the data The host will give network bandwidth priority to periodic devices and will share any remaining bandwidth equally among any active bulk transfer devices USB supports many types of devices and three data transfer rates low speed full speed and high speed A keyboard does not need to transfer data to the system at the same speed as a cable modem USB Configuration Guide The transfer speed capabilities o
33. r consumption Typical Peak 6 5W 13W 4 5W 13W 6 6W 13W AC Adapter N A N A Universal adapter 100 240 VAC 50 60Hz input Mounting hardware For many servers or workstations no mounting tray or rails are required Devices simply slide into the system s chassis and are fixed with screws Other systems have built in trays or rails An accessory kit containing M3 screws is supplied with the HP RDX USB 3 0 Internal Removable Disk Backup System for use with servers or workstations that do not have the correct screws available Rail kits for a number of industry standard servers may be available See the RDX QuickSpecs on http www hp com for recommended products Some servers or workstations use non standard mounting rails and do not include spares If this is the case with your system you will have to order these accessories from the system manufacturer before you can install the RDX Removable Disk Backup System HP RDX USB Removable Disk utility The HP RDX Utility CD supplied with your HP RDX USB 3 0 Removable Disk Backup System contains a utility that enables the Eject button and right click eject method to operate correctly under the Windows operating system It should be installed immediately after you have connected the drive This utility also contains basic diagnostic tests and allows you to download firmware updates The HP RDX Utility CD The HP RDX Utility CD is a central source of information about your RDX
34. t ship the defective unit back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for the replacement HP will pay all shipping and part return costs and determine the courier carrier to be used NOTE If you are not replacing the RDX Removable Disk Backup System immediately you should insert a blanking plate into the empty bay Replace the cover on the server or workstation and secure with screws as appropriate Special considerations with the RDX DL Server module The RDX DL Server module may contain an optical disk as well as the RDX Removable Disk Backup System and return details are different for the two units details can be found on the base of the units after you remove them If there is a problem with the RDX Removable Disk Backup System do not return the complete HP RDX DL Server Module 1 Detach the cables remove the four screws that secure the RDX unit to the module and keep them safe for use with the replacement module 2 Remove the RDX unit from the module and return it for servicing It is important to retain the cables the replacement unit does not include cables To reconnect your RDX Removable Disk Backup System Follow the step by step instructions in this User Guide To disconnect your drive 25 7 USB Configuration
35. t will eject the cartridge If it does not you may not be running the correct RDX utility see RDX Removable Disk utility page 6 Install the RDX Understanding the LEDs 21 Table 2 Power LED continued Action required utility and try again If necessary use Windows Explorer to eject the cartridge right click on the drive letter for the RDX Removable Disk Backup System and select Eject Cartridge Activity LED Table 3 Cartridge LED LED Status Meaning Action required OFF Not ready The cartridge is not inserted correctly or the unit has no power Make sure the cartridge is inserted correctly it should lock into place with a clicking sound Check the power cables Blinking GREEN Activity None The unit is connected to a RDX service and carrying out a read write or seek operation Constant blinking indicates that the cartridge is being used for RDX backup All other operations have a dot dot dot dash pattern Steady AMBER Fault The unit has detected a cartridge fault condition Check for the following fault conditions e The cartridge is not compatible with the RDX Removable Disk Backup System e The cartridge has been severely damaged e The cartridge has not been fully inserted If this does not resolve the problem run the RDX diagnostic application Using the RDX utility for diagnostics The RDX Utility is a Windows application that allows you to diagnose problems with your RDX R
36. tar OEA 18 Unload using the mouse right click method Windows onlly ccccccesscseceeeeeeeesseeeeeeees 18 Unload using the eject UNM scetecreneerecasectyedevnteraseaidea iceenieuedediectlacer niece exatsiebieecalacs 19 Removing power from the Wh se sswecustncksenetnnsscaweincedeetnnsenderduseinasententieeluseateetnees tine taciuenteatateseiel 19 Me E e A gee ete EE E E ene T E 20 General Proced re nicouniciataanendenieaiadacinnn A E AA EE 20 Unde rst nding the AE Oca a tictnaserivaseceiasstuouslesaridetedaressletaeuretucadeleinecuseren E EENE A EEE E EAEE EE 21 ONET e D PEE 21 Cartridge Activity LED sssissssisoiisreisrssoinsiirs irinin ni ete Teie i Aia AE E ETEEN 22 Using the RDX utility for UAC st sea cas scinrrt edie len acer oeixeas helenae ahaha diel wendacenele aieraectn eendiacs 22 To run the RDX Utility for Windows ssssssnsssseseonessssssenssssssrenestessseernnrsssrereressssssrrrssssssrents 22 Emergency ejecheer oe Aoa ar E ae 22 The RDX Removable Disk Backup System does not appear in the Device Manager ccccccereees 23 Unit performance seems slOW ccncisees2e lt ccsasenontanstecesasatetencuncdeudeeaeihdnenedsauecdsetanenaneadseendesnenctennectoeds 23 Write Eriolsadwucuinieouicnnn EEEE E EERE EEE EE EAA E 23 Contents 3 Firmware download fails with Windows Server 2003 cccccseecceeecececcentececceceucecaucceutceeauecensess 23 System will not complete boot process ineezec desde ws excsedes coverc
37. ting screws as described in Attach mounting hardware page 9 The server also incorporates a locking mechanism to hold the RDX Removable Disk Backup System in place 1 Push the server latch down to lock the drive into position 2 Ensure blanking plates are in place over empty bays and replace the cover on the server 12 Installing an HP RDX USB 3 0 Internal Removable Disk Backup System No mounting hardware used 1 Use the M3 screws provided with the server or the M3 screws provided in the accessory kit Check that the holes in the chassis are aligned with the holes in the sides of the drive and use a regular Phillips screwdriver to secure the M3 screws as shown in the figure below Figure 8 Securing drive no mounting hardware used 1 M3 screws supplied 2 Ensure blanking plates are in place over empty bays and replace the cover on the server or workstation Secure the RDX Removable Disk Backup System 13 3 Installing an HP RDX USB 3 0 External Removable Disk Backup System If you are installing an HP RDX USB 3 0 Internal Removable Disk Backup System please refer to Installing an HP RDX USB 3 0 Internal Removable Disk Backup System page 8 In this chapter e Rear view of the external drive page 14 e Connecting the power and USB cables page 14 Rear view of the external drive Figure 9 Rear view of the external drive IK E YW 1 Power socket 2 USB port 3 Kensington Lock hole Connecting
38. uments and argument values Monospace italic text e Code variables e Command variables Monospace bold text Emphasized monospace text A WARNING Indicates that failure to follow directions could result in bodily harm or death gt CAUTION Indicates that failure to follow directions could result in damage to equipment or data IMPORTANT Provides clarifying information or specific instructions NOTE Provides additional information Subscription service HP recommends that you register your product at the Subscriber s Choice for Business website http www hp com go e updates After registering you will receive e mail notification of product enhancements new driver versions firmware updates and other product resources After signing up you can quickly locate your products by selecting Business support and then Storage under Product Category Related documentation In addition to this guide the following document provides related information e Start here poster for an overview of the installation information in this guide available in English French German and Japanese You can find these documents from the Manuals page of the HP Business Support Center website http www hp com support manuals Registering your drive Once you have installed and tested your HP StorageWorks drive please take a few minutes to register your product on the following website
Download Pdf Manuals
Related Search