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HP D7400 User's Manual

1. 021 672 280 oil AA BROWS 03 3335 9800 Argentina Buenos Aires 54 11 4708 1600 0800 222 47 oM Argentina 0 800 555 5000 EE 1588 3003 Australia 1300 721 147 Luxembourg www hp com support Australia out of warranty 1902 910 910 Malaysia 1800 88 8588 sterreich www hp com support Mauritius 262 262 210 404 17212049 ouod M xico Ciudad de M xico 55 5258 9922 Belgi www hp com support M xico 01 800 472 68368 Belgique www hp com support 081 005 010 weal Brasil Sao Paulo 55 11 4004 7751 Nederland www hp com support Brasil 0 800 709 7751 New Zealand 0800 441 147 Canada 1 800 474 6836 Nigeria 01 271 2320 1 800 hp invent Norge www hp com support Central America amp The Caribbean www hp com support 24791773 lab Chile BUD sot 990 Panam 1 800 711 2884 fh 10 68687980 Paraguay 009 800 54 1 0006 l 800 810 3888 Pert 0 800 10111 Colombia Bogot 571 606 9191 Philippines 2 867 3551 Colombia 01 8000 51 4746 8368 Polska 22 5666 000 Coste Rica 0 600 011 1046 Portugal www hp com support Cesk republika 810 222 222 Puerto Rico 1 877 232 0589 Danmark www hp com support Rep blica Dominicana 1 800 711 2884 Ecuador Andinatel 1 999 119 800 711 2884 Reunion 0820 890 323 Ecuador Pacifitel 1 800 225 528 Rom nia 0801 033 390 800 711 28
2. 36 INK Cartridge yleld 3 E trm er te re e terre rH ida te soesaeastasiebenedacdecteseiseaesdoa 37 Regulatory NOCES E 37 Waranty Pee 38 1 HP Photosmart overview Use the HP Photosmart to quickly and easily accomplish tasks such as printing photos from a memory card or storage device You can access many HP Photosmart functions directly from the control panel without turning on your computer E NOTE This guide introduces basic operations and troubleshooting as well as provides information for contacting HP support and ordering supplies The onscreen Help details the full range of features and functions including use of the HP Photosmart software that came with the HP Photosmart The HP Photosmart at a glance v v e pa e 2 3 w P e lt o lt G z Label Description 1 On button 2 Ink cartridge door 3 Color graphics display also referred to as the display 4 Control panel 5 Memory card slots and Photo light 6 Front USB port 7 Photo tray 8 Main input tray also referred to as the input tray 9 Paper tray extender also referred to as the tray extender 10 Output tray 11 Power connection 12 Ethernet port 2 HP Photosmart overview continued Description 13 Rear USB port 14 Rear door Use only with the power adapter supplied by HP
3. 1 On the Windows taskbar click Start Computer and then click Properties 2 Click Device Manager 3 Make sure your card shows up under Network Adapters 4 Referto the documentation that came with your card E Q Q 3 no ge c c D Iz 5 lt v 2 Q 2 e b Cause You do not have an active network connection Solution Check to see if you have an active network connection To see if you have an active network connection A Check the two Ethernet indicator lights on the top and bottom of the RJ 45 Ethernet jack on the back of the HP Photosmart The lights indicate the following a Top light If this light is a solid green the device is properly connected to the network and communications have been established If the top light is off there is no network connection b Bottom light This yellow light flashes when data is being sent or received by the device over the network To establish an active network connection 1 Check the cable connections from the HP Photosmart to your gateway router or hub to ensure connections are secure 2 Ifthe connections are secure press the On button on the control panel to turn the HP Photosmart off Then turn off the power on your router or hub Turn on the router or hub first and then press the On button to turn the HP Photosmart on Cause You were able to connect the HP Photosmart to the network previously but now it will not connect S
4. Solution Look at the display on the HP Photosmart If the display is blank and the On button is not lit the HP Photosmart is turned off Make sure the power cord is firmly connected to the HP Photosmart and plugged into a power outlet Press the On button to turn on the HP Photosmart Cause The HP Photosmart might be out of paper Solution Load paper in the input tray Network troubleshooting This section addresses problems you might encounter while setting up a network Wired network setup troubleshooting This section addresses problems you might encounter setting up a wired network The computer is unable to discover the HP Photosmart Cause Cables are not connected properly Solution Check the following cables to ensure they are connected properly Cables between the HP Photosmart and the hub or router Cables between the hub or router and your computer Cables to and from your modem or HP Photosmart Internet connection if applicable Cause Your computer s Local Area Network card LAN card is not set up properly 28 Troubleshooting and support Solution Make sure that your LAN card is set up properly To check your LAN card Windows 2000 and XP Right click My Computer In the System Properties dialog box click the Hardware tab Click Device Manager Make sure your card shows up under Network Adapters Refer to the documentation that came with your card a dS To check your LAN card Windows Vista
5. and then click Next The Searching screen appears as the Setup program searches for the HP Photosmart on the network 5 On the Printer Found screen verify that the printer description is correct If more than one printer is found on the network the Printers Found screen appears Select the HP Photosmart you want to connect 6 Follow the prompts to install the software When you have finished installing the software the HP Photosmart is ready for use 7 If you disabled any virus detection software on your computer make sure to enable it again 8 To test your network connection go to your computer and print a self test report to the HP Photosmart Connect to additional computers on a network You can share the HP Photosmart on a network so that more computers can use it If the HP Photosmart is already connected to a computer on the network you must install the HP Photosmart software for each additional computer During the installation the software will discover the HP Photosmart on the network for each of the computers Once you have set up the HP Photosmart on the network you will not need to configure it again when you add additional computers NOTE You can connect the HP Photosmart to either a wireless or wired network but not both at the same time Change the HP Photosmart from a USB connection to a network connection If you first install the HP Photosmart with a USB connection you can later change to either a w
6. Close the top door Close the ink cartridge door 7 Turn on the HP Photosmart and then touch OK to continue the current job Information on ink cartridges and the print head The following tips help maintain HP ink cartridges and ensure consistent print quality 34 Install the ink cartridge on or before the install by date which is printed on the ink cartridge package Keep all ink cartridges in the original sealed packages until they are needed Turn off the HP Photosmart by pressing the On button located on the device Do not turn off the device by turning off a power strip or unplugging the power cord from the HP Photosmart If you improperly turn off the HP Photosmart the print head assembly might not return to the correct position Store ink cartridges at room temperature 15 6 26 6 C or 60 78 F HP recommends that you do not remove the ink cartridges from the HP Photosmart until you have replacement cartridges available to install If you are transporting the HP Photosmart make sure you turn off the device by pressing the On button to power it down properly Also make sure you leave the ink cartridges installed Doing these actions will prevent ink leaking from the print head assembly Clean the print head via the Printer Toolbox Software maintenance when you notice a significant decrease in print quality Do not clean the print head unnecessarily This wastes ink and shortens the life of the cartridges Handle ink
7. If your installation is incomplete or if you connected the USB cable to the computer before prompted by the software installation screen you might need to uninstall and then reinstall the software Do not simply delete the HP Photosmart application files from your computer Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP Photosmart To uninstall from a Windows computer and then reinstall 1 Onthe Windows taskbar click Start Settings Control Panel or just Control Panel 2 Double click Add Remove Programs or click Uninstall a program 3 Select HP Photosmart All In One Driver Software and then click Change Remove Follow the onscreen instructions 4 Disconnect the HP Photosmart from your computer 5 Restart your computer EA NOTE Itis important that you disconnect the HP Photosmart before restarting your computer Do not connect the HP Photosmart to your computer until after you have reinstalled the software 6 Insertthe HP Photosmart CD ROM into your computer s CD ROM drive and then start the Setup program 7 Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP Photosmart Hardware setup troubleshooting Use this section to solve any problems you might encounter while setting up the HP Photosmart hardware The HP Photosmart will not turn on Cause The HP Photosmart is not properly connected
8. about setting up and using the HP Photosmart Setup Guide The Setup Guide provides instructions for setting up the HP Photosmart and installing software Make sure you follow the steps in the Setup Guide in order If you have problems during setup see Troubleshooting in the last section of the Setup Guide or see Troubleshooting and support on page 26 in this guide Onscreen Help The onscreen Help provides detailed instructions on features of the HP Photosmart that are not described in this Basics Guide including features that are only available using the software you installed with the HP Photosmart e www hp com support If you have Internet access you can get help and support from the HP Web site This Web site offers technical support drivers supplies and ordering information T v v gt s e n 3 t5 P e lt o lt i 4 HP Photosmart overview Network setup This section describes how to connect the HP Photosmart to a network and how to view and manage network settings If you want to Connect to a wired Ethernet network See this section Wired network setup on page 5 Connect to a wireless network with a wireless router infrastructure Integrated wireless WLAN 802 11 network setup on page 8 Connect directly to a wireless capable computer without a wireless router ad hoc Wireless ad hoc network setup on page 11 Install the HP Ph
9. bookcase or refrigerator in the transmission path clear the path between the HP Photosmart and the computer or wireless router Ifa cordless telephone microwave or other device that emits radio signals transmitting at 2 4 GHz is nearby move it farther away to reduce radio interference fyour computer or wireless router is near an external wall move them away from the wall 1S Q Q 3 7 Ed c c D Z 5 lt vo 2 Q 2 e k Cause Your network name SSID may be at the bottom of the SSID list that is displayed when you install the HP Photosmart on a wireless network Solution Touch WV to scroll to the bottom of the list Infrastructure entries are listed first ad hoc last Weak signal Cause The HP Photosmart is too far away from the wireless router or there is interference Solution In order to establish a good signal between the HP Photosmart and the wireless router you might have to experiment a bit Assuming the equipment is functioning properly try doing the following things separately or in combination fthereis along distance between your computer or wireless router and the HP Photosmart move them closer together fthere are metal objects such as a metal bookcase or refrigerator in the transmission path clear the path between the HP Photosmart and the computer or wireless router Ifa cordless telephone microwave or other device that emits radio signals transmit
10. cartridges carefully Dropping jarring or rough handling during installation can cause temporary printing problems Troubleshooting and support Support process If you have a problem follow these steps 1 2 Check the documentation that came with the HP Photosmart Visit the HP online support Web site at www hp com support HP online support is available to all HP customers It is the fastest source for up to date device information and expert assistance and includes the following features Fast access to qualified online support specialists Software and driver updates for the HP Photosmart Valuable HP Photosmart and troubleshooting information for common problems Proactive device updates support alerts and HP newsgrams that are available when you register the HP Photosmart Call HP support Support options and availability vary by device country region and language For a list of support phone numbers see the printed documentation that came with the device E Q Q 3 no ao c c D c 5 lt vo 2 Q 2 LT Support process 35 5 Technical information The technical specifications and international regulatory information for the HP Photosmart are provided in this section System requirements Software system requirements are located in the Readme file Product specifications For product specifications go to the HP Web site at www hp com support Paper specificat
11. cartridges for the HP Photosmart you can order them by clicking the Shop for HP Supplies icon on your computer On a Windows computer this is located in the HP folder in the Start menu For more information see www hp com buy supplies To replace the ink cartridges 1 Make sure the HP Photosmart is turned on 2 Openthe ink cartridge door by lifting from the front center of the device until the door locks into place N o I 5 2 2 t f E D 2 e a a x o z o a 2 Check the estimated ink levels 23 Chapter 3 3 Squeeze the bottom of the latch below the ink cartridge you want to replace and then lift the latch If you are replacing the black ink cartridge lift the latch on the far left If you are replacing one of the five color ink cartridges such as yellow light cyan blue cyan light magenta pink or magenta lift the appropriate latch in the center area 1 Ink cartridge latch for the black ink cartridge 2 Ink cartridge latches for the color ink cartridges 4 Pullthe ink cartridge toward you out of its slot to remove it i a E D Bu 5 v z O S D 3 D a E a E z 24 Use the HP Photosmart features 5 Remove the new ink cartridge from its packaging and then holding it by the handle push the ink cartridge into the empty slot Match the color and pattern of the ink cartridge to the color and pattern on the print carriag
12. from 3 Turn off the HP Photosmart the HP Photosmart A CAUTION Trying to clear a paper jam from the front of the HP Photosmart can damage the print mechanism Always access and clear paper jams through the rear door 1S Q Q 3 7 Ed c c D c 5 lt vo 2 Q 2 e b Gently pull the paper out of the rollers AN CAUTION If the paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might be remaining inside the device If you do not remove all the pieces of paper from the HP Photosmart more paper jams are likely to occur 4 Replace the rear door Gently push the door forward until it snaps into place 5 Turn on the HP Photosmart and then touch OK to continue the current job To clear a paper jam from the top door 1 2 3 Turn off the HP Photosmart Open the ink cartridge door Lift the top door that is located behind the ink cartridges and print head assembly Clear paper jams 33 E Em fo c o a 7 fo e 4 3 Q o E a a z 3 E a Chapter 4 Gently pull the paper out of the rollers A CAUTION f the paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might be remaining inside the device If you do not remove all the pieces of paper from the HP Photosmart more paper jams are likely to occur
13. 1 This regulatory number should not be confused with the marketing name HP Photosmart D7400 series etc or product numbers CC247A etc c 2 E 9 T 2 c lt 5 7 Ink cartridge yield 37 Chapter 5 Warranty HP product Duration of limited warranty Software Media 90 days Printer 1 year Print or Ink cartridges Until the HP ink is depleted or the end of warranty date printed on the cartridge has been reached whichever occurs first This warranty does not cover HP ink products that have been refilled remanufactured refurbished misused or tampered with Accessories 1 year unless otherwise stated A Extent of limited warranty 1 Hewlett Packard HP warrants to the end user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above which duration begins on the date of purchase by the customer 2 For software products HP s limited warranty applies only to a failure to execute programming instructions HP does not warrant that the operation of any product will be interrupted or error free 3 HP s limited warranty covers only those defects that arise as a result of normal use of the product and does not cover any other problems including those that arise as a result of a Improper maintenance or modification b Software media parts or supplies not provided or supported by HP c Operation
14. 84 02 6910602 Poccua Mockaa 095 777 3284 Cal Poceua Cankr llerep6ypr 812 332 4240 El Salvador 800 6160 800 897 1415 m Espa a www hp com support Singapore 6 272 5300 France www hp com support Deutchland h j A Slovensko 0850 111 256 eutschlan www hp com suppo z 2 P PP South Africa international 27 0 11 234 5872 EM a arr ro amp urepiK 30 210 6073603 n South Africa RSA 0860 104 771 endo evi EMUBU POTMA EIO Rest of West Africa 351 213 17 63 80 EAA a arr K rrpo 800 9 2654 Suomi www hp com support Guatemala 1 800 711 2884 z E UTC Sverige www hp com support SSH 852 2802 4098 Switzerland www hp com support Magyarorsz g 06 40 200 629 Ee 02 8722 8000 Fy E i India 1 800 425 7737 nu 66 2 353 9000 India 91 80 28526900 071 891 391 uisi Indonesia 62 21 350 3408 SM 4 204 6189 n FI Trinidad amp Tobago 1 800 711 2884 STI 2A 189 m T rkiye 90 212 444 71 71 9114224 9189 T Ykpaiua 044 230 51 06 ETE 600 54 47 47 LLY ay yal xxzaJl 37142240189 United Kingdom www hp com support wed United States 1 800 474 6836 Ireland www hp com support Uruguay 0004 054 477 1 700 503 048 N jal s 7 m Venezuela Caracas 58 212 278 8666 alia www hp com suppo g s Venezuela 0 800 474 68368 Jamaica 1 800 711 2884 Vi t Nam 84 88234530 Ax 0570 000511
15. Control panel features The following diagram and related table provide a quick reference to the HP Photosmart control panel features 0 tp 802 1lg Nn z 2 gt E o gt e t E D 2 e fa a a x Label Name and Description 1 Display View menus photos and messages The touch screen display can be adjusted to different positions This enables the user to change the display angle to accommodate various device placements and lighting conditions 2 Print Photos Depending on whether you access your photos from the View Print or Create menu the Print Photos button will display the Print Preview screen or it will print any selected photo s If no photos are selected a prompt appears asking if you want to print all the photos on your card or storage device Wireless light Indicates that the 802 11 b and g wireless radio is turned on Attention light Indicates that a problem occurred See the display for more information Cancel Stops the current operation exits a menu or exits settings oOo a amp w Red Eye Removal Turns the Red Eye Removal feature On or Off By default this feature is turned off When the feature is turned on the HP Photosmart automatically corrects red eye coloring in the photo currently shown on the display Control panel features 3 Chapter 1 Find more information A variety of resources both printed and onscreen provide information
16. HP Photosmart D7400 series Basics Guide Hewlett Packard Company notices The information contained in this document is subject to change without notice All rights reserved Reproduction adaptation or translation of this material is prohibited without prior written permission of Hewlett Packard except as allowed under copyright laws The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein 2007 Hewlett Packard Development Company L P Windows Windows 2000 and Windows XP are U S registered trademarks of Microsoft Corporation Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and or other countries Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Contents 1 HP Photosmart overview The HP Photosmart at a glance ssssssssssseseeeeeeeen ener nennen nennen nennen 2 Control panel features irure ertet eere eee eene ue n Lee con de uoo D uaa espe ance 3 xui A 4 g 2 Network setup E Wired networlcsSelup iecuu edere turpe cen treo pei ennai ree ee ene aver Ordi emer did 5 E Integrated wireless WLAN 802 11 network
17. Photosmart comes configured with a network profile with hpsetup as the network name SSID However for security and privacy HP recommends you create a new network profile on your computer as described here 1 In the Control Panel double click Network Connections On the Network Connections window right click the Wireless Network Connection If you see Enable on the pop up menu select it Otherwise if you see Disable on the menu the wireless connection is already enabled Right click the Wireless Network Connection icon and then click Properties Click the Wireless Networks tab Select the Use Windows to configure my wireless network settings check box Click Add and then do the following a In Network name SSID box type in a unique network name of your choice P o mg f NOTE The network name is case sensitive so it is important to remember any uppercase capital and lowercase small letters b Ifthere is a Network Authentication list select Open Otherwise go to the next step c In the Data encryption list select WEP 4 NOTE Itis possible to create a network that does not use a WEP key However HP recommends using a WEP key in order to secure your network d Make sure that the check box is not selected next to The key is provided for me automatically If it is selected click the check box to clear it e In the Network key box type a WEP key that has exactly 5 or exactly 13 alphanumeric A
18. SCII characters For example if you enter 5 characters you might enter ABCDE or 12345 Or if you enter 13 characters you might enter ABCDEF1234567 12345 and ABCDE are examples only Select a combination of your choosing Alternatively you can use HEX hexadecimal characters for the WEP key A HEX WEP key must be 10 characters for 40 bit encryption or 26 characters for 128 bit encryption f Inthe Confirm network key box type the same WEP key you typed in the previous step zZ 7 et z E X n 7 L 4 c o 12 Network setup g Write down the WEP key exactly as you typed it including uppercase and lowercase letters NOTE You must remember the exact uppercase capital and lowercase small letters If you enter your WEP key incorrectly on the HP Photosmart the wireless connection will fail h Select the check box for This is a computer to computer ad hoc network wireless access points are not used i Click OK to close the Wireless network properties window and then click OK again j Click OK again to close the Wireless Network Properties Connection window Create a network profile for other operating systems If you have an operating system other than Windows XP HP recommends that you use the configuration program that came with your wireless LAN card To find the configuration program for your wireless LAN card access your computer s list of programs Using the LAN card configuration prog
19. actFlash CF types and II Memory Stick Memory Stick Pro Memory Stick Select Memory Stick Magic Gate Memory Stick Duo or Duo Pro adapter optional or Memory Stick Micro adapter required 4 Secure Digital SD Secure Digital Mini adapter required Secure Digital High Capacity SDHC MultiMediaCard MMC MMC Plus MMC Mobile RS MMC adapter required TransFlash MicroSD Card or Secure MultiMedia Card The Photosmart Express menu appears with the most recent photo shown on the display Load up to 10 x 15 cm 4 x 6 inch photo paper in the photo tray or full size photo paper in the main input tray Touch View The View Photos screen appears Touch lt or gt to scroll through the thumbnails of your photos When the thumbnail of the photo you want to view appears touch it When the photo appears by itself on the display touch the image again The Photo Options screen appears Touch Print Preview The Print Preview screen appears showing how your photo will look when printed If you want to select additional photos to view and print touch Add More and repeat steps 4 6 Optional If you want to check and or modify any of your print settings touch Settings To print the photo s touch Print or press the Print Photos button on the control panel A print status screen displays the number of pages to print and the estimated time to complete 22 Use the HP Photosmart features Check the estimated in
20. and from your modem or HP Photosmart Internet connection if applicable E E c oO v 7 T E Q o E a n z S a Cause A firewall anti virus or anti spyware application is preventing the HP Photosmart from accessing your computer Solution Uninstall the HP Photosmart software and then reboot your computer Temporarily disable anti virus or anti spyware applications and then reinstall the HP Photosmart software You can re enable your anti virus or anti spyware applications after installation is complete If you see firewall pop up messages you must always accept or allow the pop up messages If the screen still appears try uninstalling the HP Photosmart software rebooting your computer and temporarily disabling your firewall before reinstalling the HP Photosmart software You can re enable your firewall application after installation is complete If you still see firewall pop up messages you must always accept or allow the pop up messages For more information see the documentation provided with the firewall software Cause A Virtual Private Network VPN is preventing the HP Photosmart from accessing your computer Solution Try temporarily disabling the VPN before proceeding with the installation EA NOTE The HP Photosmart is not accessible during VPN sessions However print jobs are saved in the print queue When you exit the VPN session print jobs in the print queue will be pr
21. asily accessed by other users using the same default network name SSID It also means that the HP Photosmart might accidently connect to a different wireless network in your area which uses the same network name If this happens you will not be able to access the HP Photosmart For more information on how to change the network name see the documentation that came with your wireless router EA NOTE Before connecting to a wireless infrastructure network ensure that the ethernet cable is not connected to the HP Photosmart To connect the HP Photosmart with the Wireless Setup Wizard 1 Write down the following information about your wireless router or access point e Network Name also called SSID WEP Key WPA Passphrase if needed If you do not know where to find this information see the documentation that came with your wireless router or access point You might be able to find the network name SSID and the WEP key or WPA passphrase on the Embedded Web Server for the wireless router 4 NOTE HP provides an online tool that might be able to find your wireless security settings automatically Go to www hp com go networksetup Network setup 2 Touch Setup on the display 3 Touch Network 4 NOTE If the menu option you want is not visible on the screen touch A or W to scroll through all the menu options 4 Touch Wireless Setup Wizard This runs the Wireless Setup Wizard Integrated wireless WLAN 802 11 ne
22. ation is complete open Printers and Faxes or Printers in the Control Panel and delete the printers from the previous USB installation For more detailed instructions on connecting the HP Photosmart to a network see Wired network setup on page 5 Integrated wireless WLAN 802 11 network setup on page 8 Wireless ad hoc network setup on page 11 Manage your network settings You can manage network settings for the HP Photosmart through the HP Photosmart control panel Additional advanced settings are available in the Embedded Web Server a configuration and status tool you access from your Web browser using an existing network connection to the HP Photosmart Change basic network settings from the control panel The HP Photosmart control panel enables you to set up and manage a wireless connection and to perform a variety of network management tasks This includes viewing the network settings restoring the network defaults turning the wireless radio on and off and changing the network settings Use the Wireless Setup Wizard The Wireless Setup Wizard provides an easy way to set up and manage a wireless connection to the HP Photosmart 1 Touch Setup on the display 2 Touch Network NOTE Ifthe menu option you want is not visible on the screen touch A or Y to scroll through all the menu options 3 Touch Wireless Setup Wizard This runs the Wireless Setup Wizard 16 Network setup View and print net
23. bent edges store all paper flat in a resealable bag If the paper is not stored properly extreme changes in temperature and humidity might result in curled paper that does not work well in the HP Photosmart Load full size paper You can load many types of letter or A4 paper into the main input tray of the HP Photosmart To load full size paper 1 Pull out the main input tray and then slide the paper width and paper length guides to their outermost positions 2 Tap a stack of paper on a flat surface to align the edges and then check the paper for the following Make sure it is free of rips dust wrinkles and curled or bent edges Make sure all the paper in the stack is the same size and type 3 Insert the stack of paper into the main input tray with the short edge forward and the print side down Slide the stack of paper forward until it stops 7 o 5 2 t c E a 2 e ta n n x o z o a 2 Use the HP Photosmart features 19 Chapter 3 A CAUTION Make sure that the HP Photosmart is idle and silent when you load paper into the main input tray If the HP Photosmart is servicing the ink cartridges or otherwise engaged in a task the paper stop inside the device might not be in place You could push the paper too far forward causing the HP Photosmart to eject blank pages x TIP If you are using letterhead insert the top of the page first with the print side down For more h
24. ct to the network If a message says you entered an invalid WPA or WEP key check the key you wrote down for your new network follow the prompts to correct the key and then try again 7 When the HP Photosmart connects successfully to the network install the software on each computer that will use the device over the network To connect the HP Photosmart with SecureEasySetup 1 Activate SecureEasySetup on your wireless router or access point 2 Touch Setup on the display 3 Touch Network 2 7 et z E X n 7 L 4 c o f NOTE Ifthe menu option you want is not visible on the screen touch A or W to scroll through all the menu options 4 Touch Wireless Setup Wizard 10 Network setup 5 Follow the onscreen prompts on the display to complete the connection 6 When the HP Photosmart connects successfully to the network go to your computer to install the software on each computer that will use the network 4 NOTE Ifthe connection fails the wireless router or access point might have timed out after you activated SecureEasySetup Repeat the above task ensuring that you complete the steps on the control panel of the HP Photosmart immediately after pressing the button on the wireless router or access point Wireless ad hoc network setup Use this section if you wantto connectthe HP Photosmartto a wireless capable computer without using a wireless router or access point NOTE An ad hoc connec
25. e 6 Close the latch and make sure it is secure 7 Repeat steps 3 through 6 for each ink cartridge you are replacing 8 Close the ink cartridge door o i 5 2 t f iz D fe 2 o a o de o a Replace the ink cartridges Troubleshooting and support This chapter contains troubleshooting information for the HP Photosmart Specific information is provided for installation and configuration issues and some operational topics For more troubleshooting information see the onscreen Help that came with your software Many issues are caused when the HP Photosmart is connected to the computer using a USB cable before the HP Photosmart software is installed on the computer If you connected the HP Photosmart to your computer before the software installation screen prompts you to do so you must follow these steps Troubleshooting common setup issues Disconnect the USB cable from the computer Uninstall the software if you have already installed it Restart your computer Turn off the HP Photosmart wait one minute then turn it on Reinstall the HP Photosmart software E E c oO a 7 T E Q 2 E a a i E a Cr N A CAUTION Do not connect the USB cable to the computer until prompted by the software installation screen For support contact information see the inside back cover of this guide Uninstall and reinstall the software
26. ect to a wired network Connect the HP Photosmart to the network on page 7 Finally install the software What you need for a wired network Install the software for a network connection on page 14 Before you connect the HP Photosmart to a network make sure you have all of the required materials port QO CAT 5 Ethernet cable Q A functional Ethernet network that includes a router switch or hub with an Ethernet 9 Although standard Ethernet cables look similar to standard telephone cables they are not interchangeable There is a different number of wires in each one and each has a different connector An Ethernet cable connector also called an RJ 45 6 Network setup connector is wider and thicker and always has 8 contacts on the end A phone connector has between 2 and 6 contacts Q A desktop computer or laptop with an Ethernet connection 4 NOTE The HP Photosmart supports both 10 Mbps and 100 Mbps Ethernet networks If you are purchasing or have purchased a network interface card NIC make sure it can operate at either speed Connect the HP Photosmart to the network To connect the HP Photosmart to the network use the Ethernet port on the back of the device To connect the HP Photosmart to the network 1 Remove the yellow plug from the back of the HP Photosmart 3 Connect the other end of the Ethernet cable to an available port on your Ethernet router switch or wire
27. elp on loading full size paper and letterhead refer to the diagram engraved in the base of the main input tray 4 Slide the paper width and paper length guides inward until they stop at the edges of the paper Do not overload the main input tray make sure the stack of paper fits within the main input tray and is no higher than the top of the paper width guide 5 Push the main input tray back into the HP Photosmart 6 Pull the output tray extender toward you as far as it will go Ef NOTE When you use legal size paper leave the tray extender closed Load 10 x 15 cm 4 x 6 inch photo paper You can load up to 10 x 15 cm 4 x 6 inch photo paper into the photo tray of the HP Photosmart For the best results use 10 x 15 cm 4 x 6 inch HP Premium Plus Photo Paper or HP Premium Photo Paper To load 10 x 15 cm 4 x 6 inch photo paper in the photo tray 1 Raise the output tray and then pull out the photo tray Cc 9 L1 En gt D a5 v En fe 9 0 3 D a T D Di Z a 20 Use the HP Photosmart features Insert the stack of photo paper into the photo tray with the short edge forward and the print side down Slide the stack of photo paper forward until it stops If the photo paper you are using has perforated tabs load the photo paper so that the tabs are closest to you Slide the paper length and paper width guides inward against the stack of photo paper until the guides stop Do not ov
28. erload the photo tray make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper width guide 4 Pushin the photo tray and then lower the output tray Avoid paper jams To help avoid paper jams follow these guidelines View select and print photos You can view and select photos on your memory card or storage device before or while printing them To view select and print photos 1 Remove printed papers from the output tray frequently Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn Do not combine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type Adjust the paper width guide in the input tray to fit snugly against all paper Make sure the paper width guide does not bend the paper in the input tray Do not force paper too far forward in the input tray Use paper types that are recommended for the HP Photosmart Insert a memory card into the appropriate slot on the HP Photosmart or connect a storage device to the front USB port 7 o 5 2 E D 2 e t n a x o z o a 2 Avoid paper jams 21 9 E En E D I Fe E e 9 e a 3 D a T zl E a Chapter 3 oe xD Picture Card Comp
29. front of the HP Photosmart is lit However if the HP Photosmart is connected to a wired network or you have a USB connection the radio is not used In this case you might want to turn the radio off Network setup 1 Touch Setup on the display 2 Touch Network 4 NOTE If the menu option you want is not visible on the screen touch A or W to scroll through all the menu options 2 Touch Wireless Radio 4 Touch On or Off Manage your network settings 17 2 7 et z E X n 7 L 4 c o Chapter 2 Print the wireless network test The wireless network test performs a series of diagnostic tests to determine whether network setup is successful The wireless network test prints automatically when the Wireless Setup Wizard is run You also can print the wireless network test at any time 1 Touch Setup on the display 2 Touch Network NOTE Ifthe menu option you want is not visible on the screen touch A or W to scroll through all the menu options 3 Touch Wireless Network Test The Wireless Network Test prints Change advanced network settings from the control panel settings The advanced network settings are provided for your convenience However unless you are an advanced user you should not change any of these settings Change IP settings The default setting for the IP settings is Automatic which sets the IP settings automatically However if you are an advanced user you mig
30. ht want to manually change the IP address subnet mask or the default gateway To see the IP address and subnet mask of the HP Photosmart print a network configuration page from the HP Photosmart f NOTE When manually entering an IP setting you must already be connected to an active network otherwise the setting will not stay when you exit from the menu A CAUTION Becareful when manually assigning an IP address If you enter an invalid IP address during the installation your network components will notbe able to connect with the HP Photosmart 1 Touch Setup on the display Touch Network NOTE Ifthe menu option you want is not visible on the screen touch A or W to scroll through all the menu options Touch Advanced Setup Touch IP Settings Touch Manual Touch one of the following IP settings IP Address Subnet Mask Default Gateway The visual keyboard appears on the display 7 Use the visual keyboard to enter your IP settings Some 18 Network setup 3 Use the HP Photosmart features This chapter includes information about how to use the HP Photosmart for basic operations In addition it provides instructions about how to load paper view select and print photos and replace the ink cartridges Load paper This section describes the procedure for loading different types and sizes of paper into the HP Photosmart for your printouts XX TIP To help prevent rips wrinkles and curled or
31. inted Wireless setup troubleshooting This section addresses problems you might encounter setting up a network Check the device display for specific error messages EA NOTE HP provides an online tool that might be able to find your wireless security settings automatically Go to www hp com go networksetup During wireless network setup you do not see the SSID network name displayed Cause Your wireless router is not broadcasting its network name SSID because the Broadcast SSID option is turned off 30 Troubleshooting and support Solution Access the router s Embedded Web Server and turn on the Broadcast SSID option See the user guide that came with your wireless router for information on how to access the Embedded Web Server and check the Broadcast SSID setting For more information see Connect to an integrated wireless WLAN 802 11 network on page 9 Cause The wireless router infrastructure or computer ad hoc is too far from the HP Photosmart or there is interference Solution In order to establish a good signal between the HP Photosmart and wireless router infrastructure or computer ad hoc you might have to experiment a bit Assuming the equipment is functioning properly try doing the following things separately or in combination fthereis along distance between your computer or wireless router and the HP Photosmart move them closer together fthere are metal objects such as a metal
32. ions Main input tray capacity Plain paper sheets Up to 100 20 Ib 75 gsm paper Output tray capacity Plain paper sheets Up to 50 20 Ib 75 gsm paper Photo tray capacity Photo paper sheets Up to 20 EA NOTE For a complete list of supported media sizes see the printer software Physical specifications Height 17 2 cm 6 8 inches Width 46 cm 18 1 inches Depth 38 7 cm 15 2 inches Weight 7 8 kg 17 1 pounds with supplies installed Power specifications Power consumption 25 watts maximum average printing nput voltage AC 100 to 240 V 1300 mA 50 60 Hz Output voltage DC 32 V 1560 mA E Q Ex fa D 3 fej E D S fe EA NOTE Use only with the power adapter supplied by HP Environmental specifications Recommended operating temperature range 15 to 32 C 59 to 90 F Allowable operating temperature range 5 to 35 C 41 to 95 F Humidity 15 to 80 RH non condensing Non operating Storage temperature range 20 to 60 C 4 to 140 F In the presence of high electromagnetic fields it is possible the output from the HP Photosmart may be slightly distorted HP recommends using a USB cable less than or equal to 3 m 10 feet in length to minimize injected noise due to potential high electromagnetic fields Energy Star notice This product is designed to reduce power consumption and save natural resources without compromising p
33. ireless or Ethernet network connection If you already understand how to connect to a network you can use the general directions below Network setup NOTE For optimal performance and security in your wireless network use an access point such as a wireless router to connect the HP Photosmart To change a USB connection to an integrated wireless WLAN 802 11 connection 1 Unplug the USB connection from the back of the HP Photosmart 2 Touch Setup on the display Connect to additional computers on a network 15 2 7 re z E X n 7 L 4 c o Chapter 2 3 Touch Network NOTE Ifthe menu option you want is not visible on the screen touch A or W to scroll through all the menu options 4 Touch Wireless Setup Wizard This runs the Wireless Setup Wizard 5 Install the software for a network connection choose Add a Device and then choose Through the network 6 When the installation is complete open Printers and Faxes or Printers in the Control Panel and delete the printers for the USB installation To change a USB connection to a wired Ethernet connection 1 Unplug the USB connection from the back of the HP Photosmart 2 Connectan Ethernet cable from the Ethernet port on the back of the HP Photosmart to an available Ethernet port on the router or switch 3 Install the software for a network connection choose Add a Device and then choose Through the network 4 When the install
34. k levels You can easily check the ink supply level to determine how soon you might need to replace an ink cartridge The ink supply level shows an estimate of the amount of ink remaining in the ink cartridges f NOTE The HP Photosmart can only detect the ink levels for genuine HP ink The ink levels in ink cartridges that are refilled or have been used in other devices might not register accurately NOTE Ink from the cartridges is used in the printing process in a number of different ways including in the initialization process which prepares the device and cartridges for printing and in printhead servicing which keeps print nozzles clear and ink flowing smoothly In addition some residual ink is left in the cartridge after itis used For more information see www hp com go inkusage To check the ink levels from the control panel 1 Touch Setup on the display 2 Touch Tools 3 Touch Display Ink Gauge The HP Photosmart displays a gauge that shows the estimated ink levels of all cartridges installed Replace the ink cartridges Follow these instructions when you need to replace ink cartridges NOTE If you are installing ink cartridges in the HP Photosmart for the first time be sure to use only the ink cartridges that came with the device The ink in these cartridges is specially formulated to mix with the ink in the print head assembly at first time setup If you do not already have replacement ink
35. less router Network setup 4 Once you have connected the HP Photosmart to the network install the software as described in Install the software for a network connection on page 14 Wired network setup r Chapter 2 Integrated wireless WLAN 802 11 network setup For optimal performance and security in your wireless network HP recommends you use a wireless router or access point 802 11 to connect the HP Photosmart and the other network elements When network elements are connected through a wireless router or access point this is called an infrastructure network The advantages of a wireless infrastructure network as compared to an ad hoc network include Advanced network security Enhanced reliability e Network flexibility Better performance especially with 802 11 g mode Shared Broadband Internet access To set up the HP Photosmart on an See this section integrated wireless WLAN 802 11 network you need to do the following First collect all of the required materials What you need for an integrated wireless z WLAN 802 11 network on page 8 S Next connect the HP Photosmart to the Connect to an integrated wireless WLAN E wireless router and run the Wireless Setup 802 11 network on page 9 A Wizard c E Finally install the software Install the software for a network connection on page 14 What you need for an integrated wireless WLAN 802 11 network To co
36. lick Contact HP for information on calling for technical support connected the USB cable but am having problems using the HP Photosmart with my computer Cause The USB cable was connected before the software was installed Connecting the USB cable before prompted can cause errors Solution You must first install the software that came with the HP Photosmart before connecting the USB cable During installation do not plug in the USB cable until prompted by the onscreen instructions Once you have installed the software connecting your computer to the HP Photosmart with a USB cable is straightforward Simply plug one end of the USB cable into the back of your computer and the other into the back of the HP Photosmart You can connect to any USB port on the back of your computer Hardware setup troubleshooting 27 Chapter 4 x fe c Er oO n 7 fe EL EJ vo t El a n c ks Ss a For more information on installing the software and connecting the USB cable see the Setup Guide that came with the HP Photosmart The HP Photosmart does not print Cause The HP Photosmart and computer are not communicating with each other Solution Check the connection between the HP Photosmart and computer Cause There might be a problem with one or more of the ink cartridges Solution Check that the ink cartridges are installed properly and have ink Cause The HP Photosmart might not be turned on
37. nnect the HP Photosmart to an integrated wireless WLAN 802 11 network you will need the following A wireless 802 11 network that includes a wireless router or access point Q A desktop computer or laptop with either wireless networking support or a network interface card NIC The computer must be connected to the wireless network that you intend to install the HP Photosmart on 8 Network setup Q If you connect the HP Photosmart on a wireless network that has Internet access HP recommends that you use a wireless router access point or base station that uses Dynamic Host Configuration Protocol DHCP Q Network name SSID Q WEP key or WPA Passphrase if needed Connect to an integrated wireless WLAN 802 11 network The Wireless Setup Wizard provides an easy way to connect the HP Photosmart to your network You can also use SecureEasySetup if your wireless router or access point supports this feature See the documentation that came with your wireless router or access point to find out if it supports using EasySetup and for additional setup instructions A CAUTION To prevent other users from accessing your wireless network HP strongly recommends using a password or passphrase WPA or WEP security and a unique network name SSID for your wireless router Your wireless router might have been shipped with a default network name which is typically the manufacturer name If you use the default network name your network can be e
38. nstall the HP Photosmart software and then reboot your computer Temporarily disable anti virus or anti spyware applications and then reinstall the HP Photosmart software You can re enable your anti virus or anti spyware applications after installation is complete If you see firewall pop up messages you must always accept or allow the pop up messages If the screen still appears try uninstalling the HP Photosmart software rebooting your computer and temporarily disabling your firewall before reinstalling the HP Photosmart software You can re enable your firewall application after installation is complete If you still see firewall pop up messages you must always accept or allow the pop up messages For more information see the documentation provided with the firewall software Cause A Virtual Private Network VPN is preventing the HP Photosmart from accessing your computer Solution Temporarily disable the VPN before proceeding with the installation ET NOTE The HP Photosmart functionality will be limited during VPN sessions Cause The HP Photosmart is not turned on Solution Turn on the HP Photosmart 32 Troubleshooting and support Clear paper jams If the HP Photosmart has a paper jam first check the rear door If the jammed paper is not in the rear rollers check the top door To clear a paper jam from the rear door 1 2 Pressin the tab on the rear door to release the door Remove the door by pulling it away
39. o the customer For example some states in the United States as well as some governments outside the United States including provinces in Canada may a Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer e g the United Kingdom b Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations or c Grant the customer additional warranty rights specify the duration of implied warranties which the manufacturer cannot disclaim or allow limitations on the duration of implied warranties 3 THE TERMS IN THIS WARRANTY STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS HP Limited Warranty 4 Q E o S z E D ce Dear Customer You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your country You may have additional statutory rights against the seller based on your purchase agreement Those rights are not in any way affected by this HP Limited Warranty Ireland Hewlett Packard Ireland Ltd 30 Herbert Street IRL Dublin 2 United Kingdom Hewlett Packard Ltd Cain Road Bracknell GB Berks RG12 1HN 38 Technical information www hp com support
40. olution Turn off the HP Photosmart the computer and the router Wait 30 seconds Turn on the router first and then turn on the HP Photosmart and the computer Cause The HP Photosmart and computer are not connected to the same network Solution Try accessing the Embedded Web Server on the HP Photosmart To find the IP address print a network configuration page The Printer not Found screen appears during installation Cause The HP Photosmart is not turned on Solution Turn on the HP Photosmart Cause You do not have an active network connection Network troubleshooting 29 Chapter 4 Solution Make sure you have an active network connection To make sure your network connection is active 1 If the connections are secure turn off the power on the HP Photosmart and then turn it on again Press the On button on the control panel to turn the HP Photosmart off and press it again to turn the device on Also turn off the power on your router or hub and then turn it on again 2 Checkthe cable connections from the HP Photosmart to your gateway router or hub to ensure connections are secure 3 Make sure the HP Photosmart is connected to the network with a CAT 5 Ethernet cable Cause Cables are not connected properly Solution Check the following cables to ensure they are connected properly Cables between the HP Photosmart and the hub or router Cables between the hub or router and your computer Cables to
41. osmart is on the list of acceptable MAC addresses Invalid WEP key during wireless setup Cause Ifyou are using WEP security you might have entered the WEP key incorrectly during the wireless setup process Solution During the wireless setup process you might have entered the WEP key incorrectly Some wireless routers provide up to four WEP keys The HP Photosmart uses the first WEP key selected by the wireless router as the default WEP key Run the wireless setup process again and be sure to use the first WEP key provided by the wireless router Enter the WEP key exactly as it appears in the wireless router settings The WEP key is case sensitive If you do not know the WEP key see the documentation that came with your wireless router for information on how to access the router s Embedded Web Server You can find the WEP key by logging onto the router s Embedded Web Server using a computer on the wireless network E Em fe c oO a 7 T E Q o E a n i 3 E a Invalid passphrase during wireless setup Cause During the wireless setup process you might have entered the WPA passphrase incorrectly Solution Run the wireless setup process again and enter the correct passphrase The passphrase is case sensitive The Printer Not Found screen appears during installation Cause A firewall anti virus or anti spyware application is preventing the HP Photosmart from accessing your computer Solution Uni
42. otosmart software for use in a networked environment Install the software for a network connection on page 14 Add connections to more computers on the network Connect to additional computers on a network on page 15 Change the HP Photosmart from a USB connection to a network connection NOTE Use the instructions in this section if you first installed the HP Photosmart with a USB connection and you now want to change to either a wireless or Ethernet network connection Change the HP Photosmart from a USB connection to a network connection on page 15 View or change the network settings Manage your network settings on page 16 Find troubleshooting information Network troubleshooting on page 28 NOTE You can connect the HP Photosmart to either a wireless or wired network but not both at the same time Wired network setup This section describes how to connectthe HP Photosmartto a router switch or hub using an Ethernet cable and how to install the HP Photosmart software for a network connection This is known as a wired or Ethernet network Network setup 5 Network setup zZ 7 re z E X n 7 fag c o Chapter 2 To set up the HP Photosmart on a wired network you need to do the following First collect all of the required materials See this section What you need for a wired network on page 6 Next conn
43. outside the product s specifications d Unauthorized modification or misuse 4 For HP printer products the use of a non HP cartridge or a refilled cartridge does not affect either the warranty to the customer or any HP support contract with the customer However if printer failure or damage is attributable to the use of a non HP or refilled cartridge or an expired ink cartridge HP will charge its standard time and materials charges to service the printer for the particular failure or damage 5 If HP receives during the applicable warranty period notice of a defect in any product which is covered by HP s warranty HP shall either repair or replace the product at HP s option 6 If HP is unable to repair or replace as applicable a defective product which is covered by HP s warranty HP shall within a reasonable time after being notified of the defect refund the purchase price for the product 7 HP shall have no obligation to repair replace or refund until the customer returns the defective product to HP 8 Any replacement product may be either new or like new provided that it has functionality at least equal to that of the product being replaced 9 HP products may contain remanufactured parts components or materials equivalent to new in performance 10 HP s Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP Contracts for additional warranty services such as on site service may be a
44. pears b Enterthe SSID Touch the appropriate letters or numbers on the visual keyboard 4 NOTE You must enter the exact uppercase capital and lowercase small letters Otherwise the wireless connection will fail c When you have finished entering the new SSID touch Done on the visual keyboard and then touch OK If the HP Photosmart is unable to discover the network based on the network name you entered you will be prompted to answer additional questions about your network as described in steps d and e Before continuing move the HP Photosmart closer to the computer and run the Wireless Setup Wizard again to see if the HP Photosmart can discover your network automatically d Touch Ad Hoc e Touch Yes my network uses WEP encryption The visual keyboard displays If you do not want to use WEP encryption touch No my network does not use encryption Go to step 7 6 If prompted enter your WEP key as follows Otherwise go to step 7 a Touch the appropriate letters or numbers on the visual keyboard f NOTE You must enter the exact uppercase capital and lowercase small letters Otherwise the wireless connection will fail b When you are finished entering the WEP key touch Done on the visual keyboard 7 Touch OK again to confirm The HP Photosmart will attempt to connect to the SSID If a message says you entered an invalid WEP key check the key you wrote down for your new network follow the prompts to cor
45. ram create a network profile that has the following values Network name SSID Mynetwork example only 4 NOTE You should create a network name that is unique and easy for you to remember Just remember that the network name is case sensitive Therefore you must remember which letters are uppercase and lowercase Communication mode Ad Hoc Encryption enabled Connect to a wireless ad hoc network You can use the Wireless Setup Wizard to connect the HP Photosmart to a wireless ad hoc network To connect to a wireless ad hoc network 1 Touch Setup on the display 2 Touch Network 4 NOTE If the menu option you want is not visible on the screen touch A or W to scroll through all the menu options Network setup 3 Touch Wireless Setup Wizard This runs the Wireless Setup Wizard The setup wizard searches for available networks and then displays a list of detected network names SSIDs The infrastructure networks appear first in the list followed by available ad hoc networks The networks with the strongest signal appear first the weakest appear last 4 Onthe display look for the network name you created on your computer for example Mynetwork Wireless ad hoc network setup 13 Chapter 2 5 Touch the network name If you found your network name and selected it go on to step 6 If you do not see your network name in the list a Touch Enter a New Network Name SSID The visual keyboard ap
46. rect the WEP key and then try again 8 When the HP Photosmart connects successfully to the network go to your computer to install the software Install the software for a network connection Use this section to install the HP Photosmart software on a computer connected to a network Before you install the software make sure you have connected the HP Photosmart to a network 2 7 et z E X n 7 L 4 c o 4 NOTE If your computer is configured to connect to a series of network drives make sure that your computer is currently connected to these drives before installing the software Otherwise HP Photosmart installation software might try to use one of the reserved drive letters and you will not be able to access that network drive on your computer NOTE Installation time can range from 20 to 45 minutes depending on your operating system the amount of available space and the processor speed of your computer 14 Network setup To install the Windows HP Photosmart software 1 Quitall applications running on your computer including any virus detection software 2 Insert the Windows CD that came with the HP Photosmart into the CD ROM drive on your computer and follow the onscreen instructions 3 Ifa dialog box about firewalls appears follow the instructions If you see firewall pop up messages you must always accept or allow the pop up messages 4 On the Connection Type screen select Through the network
47. roduct performance It has been designed to reduce total energy consumption both during operation and when the device is not active This product qualifies for ENERGY STAR which is a voluntary program established to encourage the development of energy efficient office products ENERGY STAR 36 Technical information ENERGY STAR is a U S registered service mark of the U S EPA As an ENERGY STAR partner HP has determined that this product meets ENERGY STAR guidelines for energy efficiency For more information on ENERGY STAR guidelines go to the following Web site www energystar gov Ink cartridge yield Ink from the cartridges is used in the printing process in a number of different ways including in the initialization process which prepares the device and cartridges for printing and in printhead servicing which keeps print nozzles clear and ink flowing smoothly In addition some residual ink is left in the cartridge after it is used For more information see www hp com go inkusage Visit www hp com pageyield for more information on estimated cartridge yields Regulatory notices The HP All in One meets product requirements from regulatory agencies in your country region For a complete listing of regulatory notices see the onscreen Help Regulatory model identification number For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is SDGOB 071
48. setup sssseee eem eee 8 Wireless ad hoc network setup ssssssee ene nene nen nennen nennen nennen enne 11 Install the software for a network connection emen 14 Connect to additional computers on a network sssssseee meme 15 Change the HP Photosmart from a USB connection to a network connection 15 Manage your network settings ssssesseseeeeneneen nennen nennen enne nnne 16 3 Usethe HP Photosmart features MerlMe loripwe Pt 19 Avold pap r JaM Siion 21 View select and print photos sssssssssssssssssssesee en ennereneen entere nennt nter nn nin nennen 21 Check the estimated ink levels irit etee e itinere dte reete bre iirin 23 Replace the ink cartridges sessssseeeneeeene nennen nemen nnne nnne 23 4 Troubleshooting and support Uninstall and reinstall the software enn ene eene 26 Hardware setup troubleshooting sese enne 26 Network troubleshooting esses nennen nnnm enne enne nennen nennen 28 I9 Igea E aa 33 Information on ink cartridges and the print head sseeeem 34 SIheoeje 35 5 Technical information System req lrements 2 oic a Headed Yael BT ec ee ca dne esas deese Na 36 PROCUGES DECI CALOMS ERN 36 Energy Star notices e
49. ting at 2 4 GHz is nearby move it farther away to reduce radio interference f your computer or wireless router is near an external wall move them away from the wall Cannot connect to network during setup Cause The equipment is not turned on Solution Turn on the networked devices such as the wireless router for an infrastructure network or the computer for an ad hoc network For more information on how to turn on the wireless router see the documentation that came with your wireless router Cause The HP Photosmart is not receiving a signal Solution Move the wireless router and the HP Photosmart closer together Then run the wireless setup again For more information see Integrated wireless WLAN 802 11 network setup on page 8 Cause If you manually entered your network name SSID you might have entered it incorrectly Network troubleshooting 31 Chapter 4 Solution Run the wireless setup process again and enter your network name SSID carefully Remember that the SSID is case sensitive For more information see Connect to an integrated wireless WLAN 802 11 network on page 9 Cause The setting for MAC address filtering might be enabled on your wireless router Solution Disable MAC address filtering on your wireless router until the HP Photosmart has successfully connected to your network If you re enable MAC address filtering on your wireless router make sure the MAC address of the HP Phot
50. tion is available if you do not have a wireless router or access point However it provides little flexibility a low level of network security and slower network performance than with a wireless router or access point In order to connect the HP Photosmart to your computer ad hoc you need to create an ad hoc network profile on your computer This includes choosing a network name SSID and WEP security optional but recommended for your ad hoc network To set up the HP Photosmart on a wireless See this section El ad hoc network you need to do the 2 following EE First collect all of the required materials What you need for an ad hoc network E on page 12 2 Next prepare your computer by creating a Create a network profile for a Windows XP network profile computer on page 12 Create a network profile for other operating systems on page 13 Next run the Wireless Setup Wizard Connect to a wireless ad hoc network on page 13 Finally install the software Install the software for a network connection on page 14 Wireless ad hoc network setup 11 Chapter 2 What you need for an ad hoc network To connect the HP Photosmart to a wireless network you will need a Windows computer with a wireless network adapter Create a network profile for a Windows XP computer Prepare your computer for an ad hoc connection by creating a network profile To create a network profile 4 NOTE The HP
51. to a power supply 26 Troubleshooting and support Solution Make sure the power cord is firmly connected to both the HP Photosmart and the power adapter Plug the power cord into a power outlet surge protector or power strip E Q Q 5 7 Ed c c D Iz 5 lt v 2 Q 2 b 1 Power connection 2 Power cord and adapter 3 Power outlet Ifyou are using a power strip make sure the power strip is on Or try plugging the HP Photosmart directly into a power outlet Test the power outlet to make sure it is working Plug in an appliance that you know works and see if the appliance has power If not then there might be a problem with the power outlet f you plugged the HP Photosmart into a switched outlet make sure the switch is on If it is Switched to on but still does not work then there might be a problem with the power outlet Cause You pressed the On button too quickly Solution The HP Photosmart might not respond if you press the On button too quickly Press the On button once It might take a few minutes for the HP Photosmart to turn on If you press the On button again during this time you might turn the device off A CAUTION Ifthe HP Photosmart still does not turn on it might have a mechanical failure Unplug the HP Photosmart from the power outlet and contact HP Go to www hp com support If prompted choose your country region and then c
52. twork setup 9 Chapter 2 5 Touch the name of the network you wrote down in step 1 If you do not see your network name in the list a Touch Enter a New Network Name SSID The visual keyboard appears b Enter the network name SSID Touch the appropriate letters or numbers on the visual keyboard 4 NOTE You must enter the exact uppercase capital and lowercase small letters Otherwise the wireless connection will fail c When you have finished entering the new network name touch Done and then touch OK If the HP Photosmart is unable to discover the network based on the network name you entered you will be prompted to answer additional questions about your network as described in steps d and e Before continuing move the HP Photosmart closer to the computer and run the Wireless Setup Wizard again to see if the HP Photosmart can discover your network automatically d Touch Infrastructure e Touch WEP encryption or WPA encryption If you do not want to use WEP encryption touch No my network does not use encryption Go to step 7 6 If prompted enter your WPA or WEP key as follows a Touch the appropriate letters or numbers on the visual keyboard f NOTE You must enter the exact uppercase capital and lowercase small letters Otherwise the wireless connection will fail b When you are finished entering the WPA or WEP key touch Done c Touch OK to confirm The HP Photosmart will attempt to conne
53. vailable from any authorized HP service facility in countries where the product is distributed by HP or by an authorized importer B Limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE C Limitations of liability 1 To the extent allowed by local law the remedies provided in this Warranty Statement are the customer s sole and exclusive remedies 2 TO THE EXTENT ALLOWED BY LOCAL LAW EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES D Local law 1 This Warranty Statement gives the customer specific legal rights The customer may also have other rights which vary from state to state in the United States from province to province in Canada and from country to country elsewhere in the world 2 To the extent that this Warranty Statement is inconsistent with local law this Warranty Statement shall be deemed modified to be consistent with such local law Under such local law certain disclaimers and limitations of this Warranty Statement may not apply t
54. work settings You can display a summary of the network settings on the HP Photosmart control panel or you can print a more detailed configuration page The network configuration page lists all of the important network settings such as the IP address link speed DNS and mDNS 1 Touch Setup on the display 2 Touch Network Bf NOTE Ifthe menu option you want is not visible on the screen touch A or Y to scroll through all the menu options eo Touch View Network Settings 4 Do one of the following To display wired network settings touch Display Wired Summary To display wireless network settings touch Display Wireless Summary To print the network configuration page touch Print Network Configuration Page Restore network defaults You can reset the network settings to what they were when you purchased the HP Photosmart A CAUTION This will erase all wireless setup information that you have entered In order to restore this information you will need to run the Wireless Setup Wizard again 1 Touch Setup on the display Touch Network f NOTE Ifthe menu option you want is not visible on the screen touch A or Y to scroll through all the menu options 3 Touch Restore Network Defaults 4 Touch Yes or No Turn the wireless radio on and off The wireless radio is off by default In order to stay connected to a wireless network the radio must stay on When the radio is on the blue light on the

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