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HP A310 User's Manual

1. Clean the outside of the printer To clean the outside of the printer 1 Turn off the printer and then disconnect the power cord from the back of the printer 30 HP Photosmart A310 series 2 If you installed the optional HP Photosmart Internal Battery in the printer remove it and then replace the battery compartment cover 3 Wipe the outside of the printer with a soft cloth that has been lightly moistened with water Caution Do not use any type of cleaning solution Household cleaners and detergents may damage the printer finish Caution Do not clean the interior of the printer Keep all fluids away from the interior Automatically clean the print cartridge If you notice white lines or single color streaks on your prints you may need to clean the print cartridge Do not clean the cartridge more often than necessary since cleaning uses up ink Using the following hardware procedure you can clean the cartridge up to three times each time you use the procedure Each successive cleaning is more thorough and uses more ink Note Ifyou have installed the HP Photosmart software HP recommends performing the automatic print cartridge cleaning procedure from the software because itis easier See the electronic Help for instructions To clean the print cartridge 1 Make sure the printer is turned on 2 Load photo paper so the printer can print a test page after cleaning the cartridge Use HP Advanced Photo Paper for the b
2. To transfer photos to a computer connect the camera directly to your computer Follow the instructions in the documentation that came with the camera Print from Bluetooth devices or your computer 25 About the HP Photosmart software suite The HP Photosmart software suite includes e HP Photosmart Essential Windows Edit and enhance your photos by adding text or doing color correction e HP Photosmart Premier Windows In addition to what you can do with HP Photosmart Essential you can also organize your photos in scrapbooking albums and search through them by keyword and dates and use your photos for creative projects such as greeting cards and iron on transfers e HP Photosmart Studio Macintosh View organize and manage your photos and videos e HP Photosmart Share Windows and Macintosh Share your photos online with family and friends using email online albums or an online photo finishing service HP Photosmart Share is built into HP Photosmart Essential HP Photosmart Premier and HP Photosmart Studio To use HP Photosmart Share install the HP Photosmart software that came with the printer and connect a USB cable from the printer to a computer with Internet access For more information about HP Photosmart Essential and HP Photosmart Studio explore the electronic Help For more information about HP Photosmart Share see the documentation that came with the camera 26 HP Photosmart A310 series 5 Maintain and
3. regions Load your paper Paper loading tips e Youcan print on 10 x 15 cm 4 x 6 inch photo paper 10x 15cm 4 x 6 inch or smaller index cards L size cards A6 cards or Hagaki cards 100 x 148 mm 3 9 x 5 8 inch e Before loading paper slide out the paper width guide to make room for the paper e Load only one type and size of paper at a time Do not mix paper types or sizes in the input tray Paper basics 15 e Do not load more than 20 sheets of 10 x 15 cm 4 x 6 inch photo paper e If you are using tabbed paper load the paper so the tab feeds in last e In dry conditions photo paper can curl To prevent curling store photo paper in a plastic bag not in the input tray of the printer 1 Input tray 2 Paper width guide 3 Output tray 16 HP Photosmart A310 series To load paper 1 Open the output tray The input tray opens automatically 2 Load up to 20 sheets of photo paper with the print side or glossy side facing the front of the printer If you are using tabbed paper load the paper so tab feeds in last When loading slide the paper to the left side of the input tray and push the paper down firmly until it stops 3 Adjust the paper width guide to fit close to the edge of the paper without bending the paper Paper basics 17 18 HP Photosmart A310 series 3 Print basics Printing photos directly from your camera is the easiest and fastest way to turn your digital photos into
4. ADVISED OF THE POSSIBILITY OF SUCH DAMAGES D Local law 1 This Warranty Statement gives the customer specific legal rights The customer may also have other rights which vary from state to state in the United States from province to province in Canada and from country to country elsewhere in the world 2 To the extent that this Warranty Statement is inconsistent with local law this Warranty Statement shall be deemed modified to be consistent with such local law Under such local law certain disclaimers and limitations of this Warranty Statement may not apply to the customer For example some states in the United States as well as some governments outside the United States including provinces in Canada may a Preclude the disciaimers and lanitations in this Warranty Statement from lemiing the statutory rights of a consumer e g the United Kingdom b Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations or c Grant the customer additional warranty rights specify the duration of implied warranties which the manufacturer cannot disclaim or allow limitations on the duration of implied warranties 3 THE TERMS IN THIS WARRANTY STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS HP Limited Warranty Dear Customer You will find below the name and ad
5. are able to print a test page from the software 32 HP Photosmart A310 series e Obtain the printer s serial number and other printer specifications If you contact HP support for help you may be asked to print the test page There are two ways to print the test page from the control panel of the printer and from the software If you have the HP Photosmart software installed you can print the test page from the software If you need to confirm the connection between the printer and your computer print a test page from the software This section describes how to print the test page from the printer s control panel See the electronic Help for instructions on printing the test page from the software To print a test page 1 Make sure the printer is turned on 2 Loadpaperin the inputtray Use plain paper or index cards to conserve photo paper 3 Hold down the OK button and press the On button 2 times to print a test page To check the estimated ink level on the printed test page look at the three color bars about halfway down the page between the E empty and F full Estimate how full the print cartridge is by determining what percentage of the brightly colored bars is shown between E and F Maintain and transport the printer 33 Manually clean the print cartridge contacts If you use the printer in a dusty environment debris may accumulate on the copper colored contacts and cause printing problems To
6. clean the print cartridge contacts 1 Gather the following items to clean the contacts Distilled water tap water may contain contaminants that can damage the print cartridge Cotton swabs or other soft lint free material that will not stick to the print cartridge 2 Open the print cartridge door 3 Remove the print cartridge and place it on a piece of paper with the ink nozzle plate facing up Be careful not to touch the copper colored contacts or the ink nozzle plate with your fingers A Caution Do not leave the print cartridge outside the printer for more than 30 minutes Ink nozzles exposed to the air longer than this may dry out and cause printing problems 4 Lightly moisten a cotton swab with distilled water and squeeze any excess water from the swab 5 Gently wipe the copper colored contacts with the cotton swab AN Caution Do not touch the ink nozzle plate Touching the ink nozzle plate will result in clogs ink failure and bad electrical connections 34 HP Photosmart A310 series 6 Repeat steps 4 and 5 until no ink residue or dust appears on a clean swab 7T I nsertthe print cartridge in the printer and then close the print cartridge door Align the print cartridge The first time you insert a HP 110 Tri color Inkjet print cartridge the printer aligns it automatically However if colors in printouts are misaligned or if the alignment page does not print correctly when you insert a new print ca
7. flashes when communicating with a device e The Bluetooth device may be too far from the printer Move the device closer to the printer The maximum recommended distance between the device with Bluetooth wireless technology and the printer is 10 meters 30 feet No page came out of the printer Solution The printer may not recognize the type of file sent by the device with Bluetooth wireless technology For a list of the file formats that the printer supports see page 61 Print quality is poor Solution The photo you printed may be low resolution For better results in the future set the device to a higher resolution if possible Be aware that pictures taken with VGA resolution cameras such as those found in wireless phones may not have high enough resolution to produce a high quality print The image printed with borders Solution The printing application installed on your device with Bluetooth wireless technology may not Troubleshooting 55 support borderless printing Contact the vendor of the device or go to their support Web site to obtain the latest updates for the printing application PictBridge camera error messages Before contacting HP support read this section for troubleshooting tips or go to the online support services at www hp com support Be sure to also read the documentation that came with your camera The following error messages may appear on your camera image display when the camera
8. is connected to the PictBridge port on the top of the printer Follow the instructions to resolve the problem Note The messages that appear on your camera image display may be worded differently than the ones shown here Connected to computer Print Setup menu does not appear Cause The USB configuration on your digital camera may be set to the wrong mode so that the printer cannot recognize the camera Solution Disconnect your camera from the printer Change the USB configuration in the camera menu to Digital Camera and then reconnect the camera to the printer Cover open Printer top cover is open or Ink cover open Cause The print cartridge door may be open or ajar 56 HP Photosmart A310 series Solution Close the print cartridge door to continue printing Hardware error or Fatal error Cause A serious error has occurred Solution Turn the printer off and then on again and then try printing your photo again Ink related error Incorrect or missing print cartridge Ink low or Ink empty Cause There may be no print cartridge in the printer the print cartridge may be incompatible or the print cartridge may be empty or low on ink Solution Make sure that an HP 110 Tri color Inkjet print cartridge is correctly loaded in the printer If the print cartridge is empty replace it For more information about loading or replacing print cartridges see page 27 Paper related er
9. is low on ink the Print Cartridge light turns solid red To prepare the printer and cartridge 1 2 28 Make sure the power is on Load paper in the input tray so that the printer can print an alignment page when you insert the new print cartridge Open the print cartridge door ofthe printer The Print Cartridge light flashes red Remove the pink tape from the cartridge Do not touch the copper colored contacts or the ink nozzles Y Remove the pink tape HP Photosmart A310 series Do not touch here To insert the cartridge 1 If you are replacing a cartridge push down and pull outward on the cartridge in the cradle to remove it 2 Hold the replacement cartridge with the label on top Slide the cartridge at a slight upward angle into the cradle so the copper colored contacts go in first Push the cartridge until it snaps into place 3 Close the print cartridge door Maintain and transport the printer 29 4 Ifthe print cartridge is new the printer prints an alignment page to confirm that the alignment was successful This may take a few minutes HP Photosmart The check marks verify that the print cartridge is installed correctly and functioning properly If an x is displayed to the left of any of the bars align the print cartridge again Clean and maintain the printer Keep the printer and print cartridge clean and well maintained using the simple procedures in this section
10. transport the printer The printer requires very little maintenance Follow the guidelines in this chapter to extend the life span of the printer and printing supplies and to ensure that your prints are always of the highest quality Replace the print cartridge Clean and maintain the printer Update the HP Photosmart printer driver software Store the printer and print cartridge Maintain the quality of photo paper Transport the printer For information on maintaining your camera see the documentation that came with the camera Replace the print cartridge Use the HP 110 Tri color Inkjet print cartridge to print black and white and color photos HP Vivera Inks deliver true to life photo quality and exceptional fade resistance resulting in vivid colors that last HP Vivera Inks are specially formulated and scientifically tested for quality purity and fade resistance For optimal printing results HP recommends using only HP print cartridges Inserting an incorrect cartridge may invalidate the printer warranty Maintain and transport the printer 27 Caution Check that you are using the correct print cartridge Also note that HP does not recommend modifying or refilling HP cartridges Damage that results from modifying or refilling HP cartridges is not covered by the HP warranty For best print quality HP recommends that you install all retail print cartridges before the date stamped on the box When the print cartridge
11. 10 series When the battery power is low the On and Attention lights flash When the battery charge is completely depleted the printer will shut down and any print jobs that are in progress will be cancelled To recharge the battery leave it inside the printer and connect the printer to an AC power source If the printer is turned on the On light slowly flashes green to indicate that the battery is charging The printer does not need to be turned on to charge the battery The battery should fully charge in approximately four hours when the printer is not in use The first time a battery is charged and when the battery has been fully discharged it could take up 12 hours to recharge Note Ifthe printer is operating solely on battery power it automatically shuts down after 8 minutes of inactivity to conserve battery power Welcome 13 14 HP Photosmart A310 series 2 Paperbasics Choose and load paper Learn which is the recommended HP paper for use with the printer and learn how to load it into the input tray for printing Use HP Advanced Photo Paper Always use HP Advanced Photo Paper with the HP Photosmart A310 series printer It is especially designed to work with the inks in your printer to create beautiful photos To purchase HP Advanced Photo Paper or other supplies go to e www hp com eur hpoptions Europe e www hp com choose your country region and then click Buy or Online Shopping All other countries
12. HP Photosmart A310 series The optional HP Photosmart Internal Battery is installed in the printer but the printer will not turn on using battery power Solution The battery may need to be charged Plug in the printer power cord to charge the battery If the printer is turned on the On light slowly flashes green to indicate that the battery is charging If the optional HP Photosmart Internal Battery is installed in the printer unplug the printer power cord if itis plugged in Open the battery compartment cover and remove the battery Wait about 30 seconds and then reinstall the battery Plug in the power cord Turn on the printer The optional HP Photosmart Internal Battery is installed in the printer but it will not charge Solution Unplug the printer power cord from the electrical outlet if it is plugged in Open the battery compartment cover and remove the battery Wait about 30 seconds and then reinstall the battery Plug in the power cord Turn on the printer For more information on how to install the battery see the documentation that came with the battery Troubleshooting 47 e Check that the printer power cord is securely connected to both the printer and the power source If the printer is turned on the On light slowly flashes green to indicate that the battery is charging If the printer is turned off the battery still recharges although there is no indication e lf the battery still does not charge re
13. P Photosmart A310 series Lights Status Meaning Mon P ud D ee Oo xl a HM The Attention light is flashing red and the Print Cartridge light is flashing red The print cartridge is missing damaged incompatible or incorrectly inserted E The Print Cartridge light is solid red The print cartridge is low on ink When this light comes on solid red about 20 of the ink remains in the print cartridge The ink will need to be replaced soon If you have the HP Photosmart software installed you can obtain more precise ink level information see the electronic Help for instructions B D e 2 ES The PictBridge light is solid green The Attention light is solid red The PictBridge camera connected to the PictBridge port on the top of the printer is using the wrong connection mode Make sure the USB configuration is set to Digital Camera OR Indicator lights 73 Lights Status Meaning An unrecognized non PictBridge device is connected to the Pictbridge port The PictBridge light is solid green and the Attention light is flashing red The connected PictBridge camera lost power The PictBridge light is solid green A PictBridge camera is connected to the printer and the printer is ready to print 74 HP Photosmart A310 series Lights NAT Pd Status The Resume light is flas
14. USB cable and HP Photosmart software CD Note If you do not take the documentation with you be sure to write down the correct print cartridge number or purchase enough HP 110 Tri color Inkjet print cartridges before you go 42 HP Photosmart A310 series 6 Troubleshooting The HP Photosmart A310 series printer is designed to be reliable and easy to use This section answers frequently asked questions about using the printer and printing without a computer Printer hardware problems Printing problems Bluetooth printing problems PictBridge camera error messages For troubleshooting information about using the HP Photosmart software and printing from a computer see the electronic Help For information about viewing the electronic Help see page 3 For information about troubleshooting issues involving your camera see the documentation that came with the camera Printer hardware problems Before contacting HP support read this section for troubleshooting tips or go to the online support services at www hp com support Note If you want to connect the printer to a computer HP recommends using a USB cable of less than 3 meters 10 feet in length to minimize injected noise due to potentially high electromagnetic fields The Attention light is flashing red Cause The printer requires attention Try the following solutions Troubleshooting 43 Solution e Ifthe printer is connected to your camera check the camera imag
15. accessories There are several optional accessories available for the printer that enhance its portability for printing anywhere anytime The appearance of the accessories may vary from what is shown To purchase accessories go to e www hp com eur hpoptions Europe e www hp com choose your country region and then click Buy or Online Shopping All other countries regions For camera accessories see the documentation that came with your camera HP Photosmart Internal Battery The HP Photosmart Internal Battery lets you take the printer with you wherever you go For more information see page 12 Welcome 11 HP Photosmart Carrying Case The lightweight durable HP Photosmart Carrying Case holds and protects the printer and its accessories for hassle free printing on the go Note You will need to transport your digital camera camera phone or video camera in a separate carrying case See the documentation that came with your camera or other device for accessories information HP Bluetooth wireless printer adapter The HP Bluetooth wireless printer adapter model bt450 plugs into the PictBridge port on the top ofthe printer and lets you use Bluetooth wireless technology for printing For more information about using Bluetooth wireless technology see page 23 Use the optional battery A fully charged HP Photosmart Internal Battery has sufficient charge to print approximately 75 photos 12 HP Photosmart A3
16. ams 51 loading 15 maintaining 15 39 specifications 61 trays 4 troubleshooting 49 phone support 65 66 phone support period period for support 66 Photo Fix 5 8 21 photos printing 19 23 quality 21 transferring to a computer 25 PictBridge camera 19 error messages 56 light 8 port 4 printing 19 placing acall 66 print cartridges aligning 35 78 cleaning 31 cleaning contacts 34 replacing 27 specifications 64 storing 38 testing 32 printer accessories 11 battery 12 cleaning 30 documentation 3 parts 4 specifications 61 storing 38 transporting 40 printing from a Bluetooth wireless device 23 from a camera 19 from a computer 24 test page 32 Q quality photo paper 39 photos 21 printing test page 32 troubleshooting 53 R Real Life Technologies 21 red eye removal 21 HP Photosmart A310 series S Web support 65 sharpen photos 21 software installing 69 updating 36 specifications 61 storing photo paper 39 print cartridges 38 printer 38 support process 65 support technical 65 system requirements 61 T technical support 65 test page 32 transporting printer 11 trays paper 4 troubleshooting Bluetooth 54 camera error messages 56 hardware 43 HP support 65 lights 71 paper problems 49 U updating software 36 USB port 4 specifications 61 Ww warranty 68 Index 79 80 HP Photosmart A310 series eie hp com support 1800 88 8588 069 269 110404 Mauritiu
17. artridge Protect the printer and print cartridge by storing them properly when you are not using them Store the printer The printer is built to withstand long or short periods of inactivity e Close the input and output trays when the printer is not in use e Store the printer indoors out of direct sunlight in a place without temperature extremes e If you are storing the printer for a long period of time and the optional HP Photosmart Internal Battery is installed remove the battery from the printer e fthe printer and print cartridge have not been used for one month or more clean the print cartridge before printing For more information see page 31 Store the print cartridge When you store or transport the printer always leave the active print cartridge inside the printer The printer stores the print cartridge in a protective cap during the power down cycle 38 HP Photosmart A310 series A Caution Make sure the printer completes its power down cycle before you unplug the power cord or remove the internal battery This allows the printer to store the print cartridge properly Follow these tips to help maintain HP print cartridges and ensure consistent print quality e Keep all unused print cartridges in their original sealed packages until they are needed Store print cartridges at room temperature 15 35 C or 59 95 F e Do not remove the plastic tape covering the ink nozzles until you are ready to install t
18. ca HP Photosmart A310 series invent Support phone list The following support phone list is continued on the inside back cover of this guide M www hp com support mone I pam Tigers arcc 5 amp 1 0E VES Argentina 0 800 555 6000 Espora sera hpeom rupport Asstrolo 1300721 147 Franca wii hpcom support Astral ortotacrann 1902 910910 land we hpcon supgort samich veiesehp com suppoet on vo sfntps 20 210 60 3603 1722242 Te 301 11 75400 om wee hp mm apport em K mpo 8009 3554 tebe oro bpcon Japon Foda ETT AMADA 7 28094098 bra ABONOS AMEN HZ es 1 800 hp inveni 91 80 285 25900 TTC E PERIERE EEE Chile 800 240 999 10 68687980 ansiosas au Colombes Boge 571 8069191 Creme one a Cran Rra 0800 011 1045 200 505 048 Cocks mpublila 3102222 ela rmmhpcon mppor Danmark wewhpem ugen amaia 1 800 7117884_ D 0570 000 511 RS eon 1 800 225528 Sehr 800 711 2864 Copyrights and trademarks O 2006 Hewlett Packard Development Company L P Hewlett Packard Company notices The information contained in this document is subject to change without notice All rights reserved Reproduction adaptation or translation of this material is prohibited without prior written permission of Hewlett Packard except as allowed under copyright laws The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and service
19. cated on the label on the front of the device e Device serial number located on the back or bottom of the device e Messages that appear when the situation occurs e Answers to these questions Has this situation happened before 66 HP Photosmart A310 series Can you re create it Did you add any new hardware or software to your computer at about the time that this situation began Did anything else occur prior to this situation such as a thunderstorm device was moved etc After the phone support period After the phone support period help is available from HP at an additional cost Help may also be available at the HP online support Web site www hp com support Contact your HP dealer or call the support phone number for your country region to learn more about support options Additional warranty options Extended service plans are available for the printer at additional costs Go to www hp com support select your country region and language then explore the services and warranty area for information about the extended service plans HP support 67 HP Warranty HP product Duration of limited warranty Software Media 90 days Printer 1 year Print or Ink cartridges Until the HP ink is depleted or the end of warranty date printed on the cartridge has been reached whichever occurs first This warranty does not cover HP ink products that have been refilled remanufactured refurbished misuse
20. ct refund the purchase price for the product 7 HP shall have no obligation to repair replace or refund until the customer returns the defective product to HP B Any replacement product may be either new or like new provided that it has functionality at least equal to that of the product being replaced 9 HP products may contain remanufactured parts components or materials equivalent to new in performance 10 HP s Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP Contracts for additional warranty services such as on site service may be available from any authorized HP service facility in countries where the product is distributed by HP or by an authorized importer B Limitations of TO THE EXTENT ALLOWED BY LOCAL LAW NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WARRANTIES OR ed OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR c Limitations of labiy To the extent allowed by local law the remedies provided in this Warranty Statement are the customer s sole and exclusive remedies 2 TO THE EXTENT ALLOWED BY LOCAL LAW EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER
21. d or tampered with Accessories 1 year unless otherwise stated A iri erly eem Hewlett Packard HP warrants to the end user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above which duration begins on the date of purchase by the customer 2 For software products HP s limited warranty applies only to a failure to execute programming instructions HP does not warrant that the operation of any product will be interrupted or error free 3 HP s limited warranty covers only those defects that arise as a result of normal use of the product and does not cover any other problems o id 4 For HP printer products the use of a non HP cartridge or a refilled cartridge does not affect either the warranty to the customer or any HP support contract with the customer However if printer failure or damage is attributable to the use of a non HP or refilled cartridge or an expired ink cartridge HP will charge its standard time and materials charges to service the printer for the particular failure or damage 5 If HP receives during the applicable warranty period notice of a defect in any product which is covered by HP s warranty HP shall either repair or replace the product at HP s option 6 If HP is unable to repair or replace as applicable a defective product which is covered by HP s warranty HP shall within a reasonable time after being notified of the defe
22. dress of the HP entity responsible for the performance of the HP Limited Warranty in your country You may have additional statutory rights against the seller based on your purchase agreement Those rights are not in any vay affected by this HP Limited Warranty Ireland Hewlett Packard Ireland Ltd 30 Herbert Street IRL Dublin 2 United Kingdom Hewlett Packard Ltd Cain Road Bracknell GB Berks RG12 1HN 68 HP Photosmart A310 series A Install the software The printer comes with optional software you can install on a computer After using the setup instructions that came in the box with the printer to set up the printer hardware use the instructions in this section to install the software The USB cable required for printing from a computer might not be included in the box with the printer so you might need to purchase it separately See page 24 for more information about this cable Windows users Important Do not connect a USB cable until you are prompted 1 Insert the HP Photosmart CD into your computer CD ROM drive If the Install Wizard does not appear locate the setup exe file on the CD ROM drive and double click it Wait several minutes while the files load Click Next and follow the onscreen instructions Mac users Connect one end of the USB cable to the USB port on the back of the printer and connect the other end to the USB port on your computer Insert the HP Photosmart CD into y
23. e because its only function is to tell you whether or not Photo Fix is turned on If the printer is connected to a computer check the computer screen for information about the error condition and how to resolve it Note If something new occurs lights that are turned on to indicate one thing may change to indicate the new event For example the On light is normally a solid green whenever the printer is turned on However if you print a photo the On light flashes until the printer is finished printing Indicator lights 71 Indicator lights Lights Status Meaning The On light is solid green The printer is on and ready to print The On light is flashing green The printer is starting up or busy ID The On light is slowly The optional Internal gt flashing green Battery is charging aX The On light is flashing The optional Internal SL green and the Battery is low on power 1 7 oc LENS Attention light is flashing red See page 12 for instructions on charging the Internal Battery i o V Ml The On light and the PictBridge light are both flashing green The printer is printing photos from a connected PictBridge camera 0 al AVIA i P N The Attention light is solid red and the Print Cartridge light is flashing red The print cartridge door is open and printing cannot begin or resume until this door is closed 72 H
24. e display for instructions e Ifthe printer is connected to a computer check the computer monitor for instructions e Turn off the printer and then turn it back on again If the optional HP Photosmart Internal Battery is not installed in the printer unplug the printer power cord Wait about 30 seconds and then plug the power cord back in Turn on the printer If the optional HP Photosmart Internal Battery is installed in the printer unplug the printer power cord if itis plugged in Open the battery compartment cover and remove the battery Wait about 30 seconds and then reinstall the battery Plug in the power cord Turn on the printer e For more information about what the Attention light could indicate see page 71 e lf the light continues to flash after trying all of the above solutions go to www hp com support or contact HP support The On light flashed briefly after turned the printer off Solution This is a normal part of the power down process It does not indicate a problem with the printer 44 HP Photosmart A310 series The buttons on the control panel do not respond Cause A printer error has occurred Try the following solutions Solution e Wait for about a minute to see if the printer resets e Turn off the printer If the optional HP Photosmart Internal Battery is not installed in the printer unplug the printer power cord Wait about 30 seconds and then plug the power cord back in Turn o
25. e it If the paper did not come part way through the front of the printer try removing it from the back of the printer Remove the paper from the input tray Gently pull the jammed paper to remove it from the back of the printer If you cannot grasp the edge of the jammed paper to remove it try the following Turn off the printer Ifthe optional HP Photosmart Internal Battery is not installed in the printer unplug the printer power cord from the electrical outlet Wait about 10 seconds and then plug the power cord back in Ifthe optional HP Photosmart Internal Battery is installed in the printer unplug the printer power cord from the electrical outlet if itis plugged in Open the battery compartment cover and remove the battery Wait about 10 seconds and then reinstall the battery Plug in the power cord Turn on the printer The printer checks for paper in the paper path and will automatically eject the jammed paper Press OK to continue Troubleshooting 51 Tip If you experience paper jams while printing try loading one sheet of photo paper ata time Insertthe paper as far as it will go into the input tray A blank page came out of the printer Solution Check the Print Cartridge light If it is solid red it means that the HP 110 Tri color Inkjet print cartridge is low on ink and will need to be replaced soon For print cartridge replacement instructions see page 27 For in
26. ed 5 72 W Idle camera connected 7 7 W Off 5 28 W Charging optional battery printer on 23 32 WwW Charging optional internal battery printer off 22 77 W International Printing 12 1 W Idle no camera connected 6 38 W Idle camera connected 6 71 W Off 6 38 W Charging optional battery printer on 23 1 Ww Charging optional battery printer off 22 55 Ww Power Supply Model Number HP Part 0957 2121 North America 100 240 Vac 10 50 60 Hz 3 Hz HP Part 0957 2120 Rest of world 100 240 Vac 10 50 60 Hz 3 Hz Specifications 63 Category Specifications Print Cartridge HP 110 Tri color Inkjet print cartridge USB 2 0 High speed Support 64 Microsoft Windows 98 SE Me 2000 SP3 or greater XP Home XP Professional or x64 Edition Mac OS X 10 3 9 or greater HP recommends that the USB cable be less than 3 meters 10 feet in length For connection to PC USB 2 0 high speed cable Type A male to Type B 5 pin male For connection to PictBridge device USB 2 0 high speed cable Type A male to Type B 5 pin male HP Photosmart A310 series 8 HP support Support process HP support by phone Additional warranty options HP Warranty Support process If you have a problem follow these steps 1 2 Check the documentation that came with the HP Photosmart Visit the HP online support Web site at www hp com support HP online support is availab
27. er and how to troubleshoot software problems To access the electronic Help Windows From the Start menu select Programs or All Programs point to HP HP Photosmart A310 series and then click Help Mac Choose Help Mac Help in the Finder and then choose Library HP Photosmart Printer Help Printer parts This section gives an overview of the parts of your printer and provides references to sections where the parts and functions are described in more detail 4 HP Photosmart A310 series Front view closed 1 On Press to turn the printer on or off or to cancel a print job that is in progress OK Press to turn Photo Fix on or off or to resume a print job after an error PictBridge port Connect either a PictBridge certified device such as a PictBridge digital camera camera phone or video camera or the optional HP Bluetooth wireless printer adapter to this port For information on printing from a PictBridge device See page 19 For information on printing wirelessly using Bluetooth technology see page 23 Output tray closed Open this to print The input tray opens automatically when you open the output tray Welcome Front view open 1 Handle Extend to carry the printer 2 Input tray Load paper here The input tray opens automatically when you open the output tray To close the input tray you must first close the output tray For more information about l
28. est results 3 Hold down the OK button and press the On button 4 times to begin cleaning the print cartridge Maintain and transport the printer 31 4 When the printer finishes cleaning the cartridge check the printed test page If there are no more problems you do not need to do anything else If there are still problems continue cleaning use the following procedure Ifthe test page has white streaks or missing colors the print cartridge needs to be cleaned again Hold down the OK button and press the On button 5 times Ifthe print quality of the second test page looks good you do not need to do anything else Ifthe test page still has white streaks or missing colors the print cartridge needs to be cleaned one more time Hold down the OK and press the On button button 6 times If you complete all three levels of cleaning using this procedure and you still notice white streaks or missing colors on the test page you may need to clean the print cartridge copper colored contacts For more information see page 34 Note If the cartridge or printer has been recently dropped you may also see white streaks or missing colors in your prints This problem is temporary and clears up within 24 hours Print a test page You can print a test page to Check the estimated ink level in the print cartridge Check the condition of the ink nozzles Check if the printer is communicating properly with a connected computer if you
29. formation about indicator lights see page 71 You may have begun printing and then cancelled the process If you cancelled the process before the photo started printing the printer may have already loaded paper in preparation for printing The next time you print the printer ejects the blank page before starting the new printing project The printer ejects the paper when preparing to print Solution Direct sunlight could be interfering with the operation of the automatic paper sensor Move the printer out of direct sunlight The printer also ejects paper if it detects that the paper has already been printed on 52 HP Photosmart A310 series My photo printed on top of the tabbed end of the paper Solution When using tabbed paper load it so that the tab feeds in last Print quality is poor Solution e The print cartridge may be running out of ink Check the Print Cartridge light If itis solid red it means that the print cartridge is low on ink and will need to be replaced soon For print cartridge replacement instructions see page 27 For more information about the indicator lights see page 71 e You may have selected a low resolution setting on the digital camera when you took the picture For better results in the future set the digital camera to a higher resolution e Make sure you are using HP Advanced Photo Paper for best results For more information see page 15 e You may be printing on the wro
30. g red if there is a print cartridge error if the print cartridge is missing or if the print cartridge door is open Attention light Solid or flashing red if there is a printer error such as a paper jam that must be addressed before you can continue printing For troubleshooting information see page 43 HP Photosmart A310 series For more information about the indicator lights see page 71 6 PictBridge light Solid green if a PictBridge camera is connected to the PictBridge port Flashing green if the printer is printing a photo from your camera Do not disconnect your camera if the light is flashing green Tip For more information about the indicator lights see page 71 For troubleshooting information see page 43 Welcome Bottom of printer 1 Battery compartment button Slide to release the compartment cover Battery compartment cover Open this cover on the bottom of the printer to insert the optional HP Photosmart Internal Battery 3 Internal battery compartment Insert the optional HP Photosmart Internal Battery here 4 Internal Battery You must purchase the battery separately See page 11 for more information 10 HP Photosmart A310 series Caution Always make sure to unplug the printer power cord before opening the battery compartment cover Do not touch the copper colored contacts on the battery or the contacts inside the battery compartment Optional
31. he print cartridge in the printer If the plastic tape has been removed from the print cartridge do not attempt to reattach it Reattaching the tape damages the print cartridge Maintain the quality of photo paper For best results with photo paper follow the guidelines in this section To store photo paper e Store the photo paper in its original packaging or in a resealable plastic bag e Store the packaged photo paper on a flat cool and dry surface e Return unused photo paper to the plastic bag Paper left in the printer or exposed to the elements may curl To handle photo paper e Always hold photo paper by the edges to avoid fingerprints Maintain and transport the printer 39 e Ifthe photo paper has curled edges place it in its plastic storage bag and gently bend it in the opposite direction of the curl until the paper lies flat Transport the printer It is easy to transport and set up the HP Photosmart A310 series printer almost anywhere Take it with you on vacations and to family gatherings and social events to instantly print and share photos with family and friends To make it even easier to print on the go you can purchase these accessories from the HP Web site or your HP dealer For ordering information see page 15 e Internal Battery Power the printer with a rechargeable HP Photosmart Internal Battery so you can print anywhere e Carrying Case Carry the printer and printing supplies together in
32. hing green and the Attention light is flashing red Meaning There is a paper jam or other error condition OR The printer is cancelling the print job because the sending device camera computer or other device lost power or the connection to the sending device was lost The Resume light is flashing green The printer is out of paper Indicator lights 75 76 HP Photosmart A310 series Index A accessories 11 40 after the support period 67 aligning print cartridges 35 alignment page 35 B batteries 11 battery 10 12 Bluetooth printing 23 troubleshooting 54 wireless printer adapter 12 C calling HP support 66 cameras PictBridge port 4 PictBridge certified 19 printing from 19 troubleshooting 56 carrying case 12 40 cartridges See print cartridges cleaning print cartridges 31 printer 30 computer installing software 69 Index system requirements 61 updating software 36 D digital cameras See cameras documentation 3 E electronic Help 3 error messages See troubleshooting F file formats supported 61 find more information 3 H help See troubleshooting help electronic 3 Hewlett Packard Company notices 6 HP Software Update 36 HP support 65 l indicator lights 71 ink cartridges See print cartridges ink level checking 32 77 L LEDs 71 lights 8 71 loading paper 15 O online support 65 P paper buying 15 j
33. le to all HP customers It is the fastest source for up to date device information and expert assistance and includes the following features Fast access to qualified online support specialists Software and driver updates for the HP Photosmart Valuable HP Photosmart and troubleshooting information for common problems Proactive device updates support alerts and HP newsgrams that are available when you register the HP Photosmart HP support 65 3 For Europe only Contact your local point of purchase If the HP Photosmart has a hardware failure you will be asked to bring it back to your local point of purchase Service is provided at no charge during the device limited warranty period After the warranty period you will be quoted a service charge 4 Call HP support Support options and availability vary by device country region and language HP support by phone For a list of support phone numbers see the phone number list on the inside of the front cover Phone support period One year of phone support is available in North America Asia Pacific and Latin America including Mexico To determine the duration of phone support in Europe the Middle East and Africa go to www hp com support Standard phone company charges apply Placing a call Call HP support while you are in front of the computer and the HP Photosmart Be prepared to provide the following information e Device model number lo
34. ly bend it in the opposite direction of the curl until the paper lies flat If the problem persists use paper that is not curled For information about proper storage and handling of photo paper see page 39 e The paper may be too thin or too thick Try using HP designed photo paper For more information see page 15 Troubleshooting 49 The image printed at an angle or is off center Solution The paper may not be loaded correctly Reload the paper making sure that the paper is correctly oriented in the input tray and that the paper width guide fits close to the edge of the paper For paper loading instructions see page 15 The print cartridge may need to be aligned For more information see page 35 No page came out of the printer Solution The power may be off or there may be a loose connection Make sure that the power is on and the power cord is securely connected If you are using battery power make sure the battery is correctly installed and charged properly You may not have any paper in the input tray Check that paper is loaded correctly in the input tray For paper loading instructions see page 15 The paper may have jammed while printing See the following section for instructions on clearing a paper jam 50 HP Photosmart A310 series The paper jammed while printing Solution If the paper came part way through the front of the printer gently pull the paper towards you to remov
35. n the printer If the optional HP Photosmart Internal Battery is installed in the printer unplug the printer power cord if itis plugged in Open the battery compartment cover and remove the battery Wait about 30 seconds and then reinstall the battery Plug in the power cord Turn on the printer e Ifthe printer does not reset and the control panel buttons still do not respond go to www hp com support or contact HP support Troubleshooting 45 The printer is plugged in but it will not turn on Solution The printer may have drawn too much power If the optional HP Photosmart Internal Battery is not installed in the printer unplug the printer power cord from the electrical outlet Wait about 30 seconds and then plug the power cord back in Turn on the printer If the optional HP Photosmart Internal Battery is installed in the printer unplug the printer power cord from the electrical outlet if it is plugged in Open the battery compartment cover and remove the battery Wait about 30 seconds and then reinstall the battery Plug in the power cord Turn on the printer The printer may be plugged into a power strip that is turned off Turn on the power strip and then turn on the printer The printer may be plugged into an incompatible power source If you are traveling abroad make sure the power source in the country region you are visiting complies with the power requirements and power cord of the printer 46
36. ng side of the paper Make sure the paper is loaded with the side to be printed facing toward the front of the printer e Try turning the Photo Fix feature on or off by pressing the OK button to see if the results are better Troubleshooting 53 e You may have let photos stack in the output tray or placed them in an album before the colors fully developed HP recommends exposing the printed surface to the air for 5 10 minutes after printing e The print cartridge may need to be cleaned For more information see page 31 e The print cartridge may need to be aligned For more information see page 35 When I print photos see unexpected results Cause Photo Fix is on and the HP Real Life Technologies are adjusting for red eye brightening focus and contrast Solution Turn off Photo Fix by pressing the OK button See page 21 Bluetooth printing problems Before contacting HP support read this section for troubleshooting tips or go to the online support services at www hp com support Be sure to also read the documentation that came with your HP Bluetooth wireless printer adapter and your device with Bluetooth wireless technology 54 HP Photosmart A310 series My Bluetooth device cannot find the printer Solution e Make sure the HP Bluetooth wireless printer adapter is plugged into the PictBridge port on the top of the printer The light on the adapter is on solid when the adapter is ready to receive data and
37. ns on installing the HP Photosmart software and connecting the USB cable see page 69 The HP Photosmart software includes the interface that is displayed whenever you print from a computer 24 HP Photosmart A310 series Note The USB cable required for printing from a computer might not be included in the box with the printer so you might need to purchase it separately If you purchased an HP camera in the box with the printer you can use the USB cable included with the camera The required USB 2 0 high speed cable has a mini Type B 5 pin male connector at one end and a Type A male connector at the other end The mini Type B end connects to the back of the printer and the Type A end connects to a computer HP recommends using a USB cable less than 3 meters 10 feet long to minimize injected noise due to potentially high electromagnetic fields Be sure to download the latest software update every couple of months to ensure you have the latest features and improvements You need to transfer your photos to the computer before you can use them with HP Photosmart software For more information see page 25 To print from a computer the computer needs to meet the minimum system requirements described in page 61 Note The electronic Help provides more information on the many print settings available when you print from a computer To learn how to open the electronic Help see page 3 Transfer photos from your camera to a computer
38. oading paper see page 15 3 USB cable holder Store the USB cable for your PictBridge camera in here for easy access 4 Input tray extension Pull out to support paper 5 Paper width guide Move to the width of the current paper to position the paper properly 6 HP Photosmart A310 series Output tray open The printer deposits prints here When you open the output tray the input tray opens automatically Print cartridge door Open to insert or remove the HP 110 Tri color Inkjet print cartridge Close to print For more information about replacing the print cartridge see page 27 Rear of printer 1 USB port Connect the printer to a computer here using a USB cable For more information on printing from a computer see page 24 Power cord connection Connect the power cord here Welcome Indicator lights 1 On light Solid green if the printer is on Flashing green if the printer is busy or the optional battery is low Slowly flashing green if the optional battery is charging Photo Fix light Solid green if Photo Fix is turned on For information about the Photo Fix feature see page 21 Resume light Flashing green ifthe printer is out of paper or if there is a paper jam Indicates that the OK button should be pressed to resume printing after the error is cleared Print Cartridge light Solid red if the print cartridge is low on ink Flashin
39. os 2 Load photo paper into the printer The printer automatically prints using the best quality settings for HP Advanced Photo Paper To change the paper type or quality settings print your photos from a computer For more information on printing from a computer see the electronic Help Note f you are printing from an HP Photosmart E427 digital camera you can print using Normal print quality for faster prints The print quality may be noticeably lower especially if you are not using HP Advanced Photo Paper Print quality is best when Best print quality is selected 3 Connect your camera to the PictBridge port on the top of the printer using the USB cable for the camera The PictBridge light turns solid green when the connection is established 4 Use the menu on your camera image display to select and print photos The On light and the PictBridge light flash while the photos are printing Important Your photos are instantly dry and can be handled immediately after they are printed However HP recommends that you leave the printed surface of your photos exposed to the air for 5 10 minutes after 20 HP Photosmart A310 series printing to allow the colors to fully develop before you stack them with other photos or place them in albums Improve the quality of your photos using Photo Fix The printer uses Photo Fix to enhance your photos with HP Real Life technologies Photo Fix will Sharpen blurred photos Improve the da
40. otherHP Photosmart software you might have installed on the computer For information about updating the HP Photosmart software see the HP Photosmart Help To download a printer driver software update Windows 1 Make sure you are connected to the Internet 2 From the Windows Start menu click Programs or All Programs point to HP and then click HP Software Update The HP Software Update window is displayed 3 Click Next HP Software Update searches the HP Web site for printer driver software updates If the computer has the most recent version of the printer driver software installed No updates are available for your system at this time is displayed in the HP Software Update window If the computer does not have the most recent version of the printer driver software installed a software update is displayed in the HP Software Update window 4 Ifa software update is available select the check box beside the update name 5 Click Install 6 Follow the onscreen instructions To download a printer driver software update Mac 1 Make sure you are connected to the Internet 2 Click the HP Device Manager in the Dock Maintain and transport the printer 37 3 Choose Check for updates from the Information and Settings pop up menu The HP Software Update window is displayed 4 Click the Update Software tab and then follow the onscreen instructions to check for software updates Store the printer and print c
41. otosmart A310 series Printing cancelled or Unable to communicate with printer Cause The printer may have lost power or been turned off or the USB cable connecting the printer to a PictBridge device or to a computer may have come loose Solution Make sure that the printer is turned on and that the camera USB cable is firmly connected to the PictBridge port on the top of the printer You might need to resend your print job Troubleshooting 59 60 HP Photosmart A310 series 1 Specifications This section lists the minimum system requirements for installing the HP Photosmart software and provides selected printer specifications System requirements Component Windows Minimum Mac Minimum Operating Microsoft Windows Mac OS X v10 3 9 or System 98 SE Me 2000 SP3 greater or greater XP Home XP Professional or x64 Edition Processor Intel Pentium II or G3 or greater G4 equivalent or higher recommended RAM 64 MB 256 MB 128 MB or greater recommended 256 MB or greater recommended Free Disk 200 MB 450 MB 400 MB Space recommended Video 800 x 600 16 bitor 800 x 600 16 bit or Display higher higher Browser Microsoft Internet Explorer 5 5 or later Printer specifications Category Specifications Connectivity USB 2 0 high speed Using the port on the back of the printer to connect the required Specifications 61 Category Specifica
42. our printer you can purchase one separately For ordering information see page 11 For more information about the adapter see the documentation that came with the adapter Print The basic procedure for printing from any device with Bluetooth wireless technology is the same For more Print from Bluetooth devices or your computer 23 detailed instructions see the documentation that came with your Bluetooth device To print from a Bluetooth device 1 Connectthe Bluetooth adapter to the PictBridge port on top of the printer 2 Have the device search for available Bluetooth printers 3 Select the HP Photosmart A310 series printer when it appears on the device 4 Sendthe print job from the Bluetooth device to the printer See the documentation for your Bluetooth device for specific instructions on starting a print job Print from a computer Printing from a computer gives you more options than printing from a PictBridge or Bluetooth device The printer software give you more print settings to choose from and with the HP Photosmart software you can edit your photos before printing For example you can select different paper types and print photos with white borders You can also print exceptional photos using 4800 x 1200 optimized dpi Before printing from your computer you must install the HP Photosmart software and connect the USB cable from the printer using the USB port on the back to your computer For instructio
43. our computer s CD ROM drive On your desktop double click the HP Photosmart CD icon Double click the HP Installer icon and follow the instructions on each installation screen to install the printer software Install the software 69 Windows users Mac users 3 When prompted connect one end of the USB cable to the USB port on the back of the printer and connect the other end to the USB port on your computer Follow the onscreen instructions until the installation is finished and your computer restarts 5 When the Congratulations screen appears click OK 70 HP Photosmart A310 series B indicator lights The indicator lights on the HP Photosmart A310 series tell you about the state of the printer The tables in this section explain some of the most common and important patterns as follows e The On light tells you about the printer s power state and gives you information about the optional battery if it is installed e The Resume light tells you about the current print job It indicates that you need to press the OK button after clearing an error condition e The Print Cartridge light tells you about the print cartridge e The PictBridge light tells you about the connected PictBridge camera e The Attention light usually acts in combination with the other lights It indicates that you need to correct a problem before printing can resume The Photo Fix light is not listed her
44. outstanding prints This section describes how to print from digital cameras using a direct USB connection and PictBridge technology and how to improve the quality of your prints using the printer s built in Photo Fix feature Note Although this chapter describes the procedure for printing from a PictBridge digital camera the procedure for printing from other PictBridge devices such as camera phones and video phones is very similar Review the documentation that came with your PictBridge device for specific information Print from a PictBridge certified camera You can print photos by connecting a PictBridge certified digital camera directly to the PictBridge port on the top of the printer with a USB cable When you print from your digital camera the printer uses the settings that you selected on the camera For more information see the documentation that came with your camera Make sure you have turned on the printer and inserted a HP 110 Tri color Inkjet print cartridge before you try to print Print basics 19 Note If you connect a non HP camera and encounter problems while printing see the documentation that came with your camera HP is not able to provide technical support for non HP cameras To print using a PictBridge certified camera 1 Turn on your PictBridge digital camera Make sure the USB configuration is set to Digital Camera so that your camera is able to successfully connect to the printer and print phot
45. place it The battery should fully charge in approximately four hours when the printer is not in use The first time a battery is charged and when the battery has been fully discharged it could take up 12 hours to recharge The printer makes noises when turn it on or starts making noises on its own after it has been sitting unused for a while Solution The printer may make noises after long periods of inactivity approximately 2 weeks or when its power supply has been interrupted and then restored This is normal operation the printer is performing an automatic maintenance procedure to ensure that it produces the best quality output Printing problems Before contacting HP support read this section for troubleshooting tips or go to the online support services at www hp com support 48 HP Photosmart A310 series Paper does not feed into the printer correctly Solution e Make sure that the paper width guide fits close to the edge of the paper without bending the paper e There may be too much paper loaded in the input tray Remove some paper and try printing again e f sheets of photo paper stick together try loading one sheet at a time e Ifyou are using the printer in an extremely high or low humidity environment insert the paper as far as it will go into the input tray and load one sheet of photo paper at a time e If you are using photo paper that is curled place the paper in a plastic bag and gent
46. rk areas of a photo without affecting the light areas of the photo e Reduce red eye that can occur in photos taken with a flash e Improve the overall brightness color and contrast of photos Photo Fix is turned on by default when you turn on the printer The Photo Fix light is solid green when the feature is turned on HP recommends leaving Photo Fix on but if your photos do nat print correctly or if you want to print a photo without the Photo Fix improvements turn Photo Fix off To turn off Photo Fix press OK The Photo Fix light turns off Photo Fix remains off until you press OK again or turn the printer off and on again Print basics 21 22 HP Photosmart A310 series 4 Print from Bluetooth devices or your computer Use the printer with your computer and other devices to share photos with friends and family Print from a Bluetooth device You can print from devices with Bluetooth wireless technology such as digital cameras PDAs laptops and mobile phones For more information see the electronic Help and the documentation that came with the device Make the Bluetooth connection To use Bluetooth connectivity all devices must have the necessary hardware and software installed In addition an HP Bluetooth wireless printer adapter model bt450 must be connected to the PictBridge port on the top of the printer Some printers include the Bluetooth adapter in the box if a Bluetooth adapter did not come with y
47. ror Printer is out of paper or Printer has a paper jam Cause The paper is not loaded correctly the paper is jammed or the printer is out of paper Solution Check to make sure that paper is correctly loaded in the input tray For information about how to load paper see page 15 Troubleshooting 57 If paper is jammed in the printer try the following solutions e Ifthe paper came part way through the front of the printer gently pull the paper towards you to remove it e lf the paper did not come part way through the front of the printer try the following solutions Remove the paper from the input tray Gently pull the jammed paper to remove it from the back of the printer e If you cannot grasp the edge of the jammed paper to remove it try the following Turn off the printer Ifthe optional HP Photosmart Internal Battery is not installed in the printer unplug the printer power cord Wait about 30 seconds and then plug the power cord back in If the optional HP Photosmart Internal Battery is installed in the printer unplug the printer power cord if it is plugged in Open the battery compartment cover and remove the battery Wait about 30 seconds and then reinstall the battery Plug in the power cord Turn on the printer The printer checks for paper in the paper path and will automatically eject the jammed paper When you fix the problem press OK to continue printing HP Ph
48. rtridge use the following procedure to align the print cartridge again Note Ifyou have installed the HP Photosmart software HP recommends aligning the print cartridge from the software because it is easier See the electronic Help for instructions To align the print cartridge 1 Make sure the printer is turned on 2 Load paper in the input tray HP recommends using HP Advanced Photo Paper for the alignment since the printer is calibrated for this type of paper 3 Hold down the OK button and press the On button 3 times to print an alignment page When the printer finishes aligning the cartridge it prints an alignment page to confirm that the alignment was successful Maintain and transport the printer 35 HP Photosmart The check marks verify that the print cartridge is installed correctly and functioning properly Ifan x is displayed to the left of any of the bars align the print cartridge again If the x is still displayed replace the print cartridge Update the HP Photosmart printer driver software Download the latest software update for the printer driver every few months to ensure you have the latest features and improvements You can download HP Photosmart software updates by going to www hp com support or by using HP Software Update 36 HP Photosmart A310 series Note Using the procedures below to install the printer driver software update from the HP Web site does not update the
49. s Choose and load paper sese Use HP Advanced Photo Paper Load your paper ssssssssss 3 Printbasics onere Print from a PictBridge certified camera Improve the quality of your photos using Photo E DG ee Tee errr eer ery eee o toni S nc MT tpe ot 4 Print from Bluetooth devices or your computer n eon cose s i LIRE OST Print from a Bluetooth device Print from a computer eeeseeeeeeeees Transfer photos from your camera to a COMPUTER ET About the HP Photosmart software suite 5 Maintain and transport the printer Replace the print cartridge ss Clean and maintain the printer Clean the outside of the printer Automatically clean the print cartridge Print a test page ccocccccccncconccnconooncnnconccnnncnnnos Manually clean the print cartridge Contacts cion Align the print cartridge ssss 35 Update the HP Photosmart printer driver Software iii 36 Store the printer and print cartridge 38 Store the printer aeee 38 Store the print cartridge 38 Maintain the quality of photo paper 39 Transport the printer cecceeeeeeeeeeeeeeeeeees 40 Troubleshooting sss
50. s M xico Ciudad de M xico M xico 081 005010 Nederland New Zealand tniad www hpcon support 0800441 147 aeietehpcom support 1 800711 2884 OP 80054 1 0008 2 867 3551 1800 144 10094 22 5666 100 veww ip support 1 87723205 87 1 800 711 2884 0820 870 323 Philippines Rep blica Dominicano Andi 6725300 0850 111 256 South Africa inkernational 27 11 2589301 0840 104 771 Vest of West Africa 351213 1763 89 Suomi waw bp com sipport Sverige waw hp com sipport Seite dnd ware Fp crim app fee LA 71 891391 vids amp Toluyo 1 800 711 2864 ipe 90 219291 30 65 meses ten 0 8108 oo sar li emen 1 800 4 4 6836 1 800 he inven Wem ETA 582122788666 0 800 474 48348
51. s Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Trademarks HP the HP logo and Photosmart are property of Hewlett Packard Development Company L P Microsoft and Windows are registered trademarks of Microsoft Corporation Mac the Mac logo and Macintosh are registered trademarks of Apple Computer Inc The Bluetooth word mark and logos are owned by the Bluetooth SIG Inc and any use of such marks by Hewlett Packard Company is under license PictBridge and the PictBridge logo are trademarks of the Camera amp Imaging Products Association CIPA Other brands and their products are trademarks or registered trademarks of their respective holders Environmental statements For Environmental Stewardship information see the electronic Help Regulatory model identification number VCVRA 0604 For regulatory identification purposes the product is assigned a Regulatory Model Number The Regulatory Model Number for the product is VCVRA 0604 This regulatory number should not be confused with the marketing name HP Photosmart A310 series or product number Q84714 Contents 1 Welcome iere ree Find more information sneer Printer parts iniciar nnn Optional accessories eenen Use the optional battery sseususssse 2 Paper basicS ooooococononocccocococcocononoconononnonnnnnnnnnn
52. smart software Get higher quality photos with the help of the built in HP Real Life Technologies which correct red eye color and contrast problems with the touch of a button Take your portable lightweight photo printer to Social events to print and share photos instantly Find more information Your new HP Photosmart A310 series printer comes with the following documentation Welcome Setup Guide The setup instructions that explain how to set up the printer and install the HP Photosmart software Read this document first e Printer User Guide This is the book you are reading This guide describes the basic features of the printer explains how to use the printer without connecting it to a computer and contains hardware troubleshooting information e Camera or camera phone documentation only if acamera or camera phone came in the box with your printer The documentation that came with your camera explains how to use the camera to take pictures and includes troubleshooting and maintenance information In addition the camera image display provides information e Electronic Help The electronic Help describes how to use the printer with a computer and contains software troubleshooting information After you have installed the HP Photosmart software on your computer see page 69 you can view the electronic Help on your computer The Help displays on your computer screen and describes how to use the printer with a comput
53. ssssss 43 Printer hardware problems ssssss 43 Printing problems ssessesesee 48 Bluetooth printing problems 54 PictBridge camera error messages 56 Specifications ssesseeeeeeee 61 System requirements sss 61 Printer specifications sssssssssssss 61 HP s pport euer 65 Support process coccocococcccccccononononnncnncnnnnnnncncnnnnnnnns 65 HP support by phone 0 c ccceeceeeeeeeeseeeeeeeees 66 Phone support period sssssssss 66 Placing a call zie reet 66 After the phone support period 67 Additional warranty options sssss 67 HP Warranty cion 68 Install the software 69 Indicator lights 71 DI C M ate 77 HP Photosmart A310 series 4 Welcome Thank you for your HP Photosmart purchase To get the maximum use out of your new printer read this guide Learn how to Quickly and easily print beautiful photos directly from any PictBridge device including digital cameras camera phones and video cameras Print photos from any Bluetooth device wirelessly with an optional Bluetooth adapter Connect the printer to a computer and take advantage of the photo editing storing sharing and creative project capabilities of the included HP Photo
54. this convenient HP Photosmart Carrying Case To transport the HP Photosmart A310 series 1 Turn off the printer Note Make sure the printer completes its power down cycle before you unplug the power cord This allows the printer to store the print cartridge properly 2 Ifa camera or Bluetooth adapter is connected to the PictBridge port on the top of the printer disconnect it 3 Remove all paper from the input and output trays close the output tray and then close the input tray 4 Unplug the power cord 40 HP Photosmart A310 series 5 If the printer is connected to a computer disconnect the USB cable from the computer Always carry the printer upright Note Do not remove the print cartridge when transporting the printer The printer stores the print cartridge in a protective cap during the power down cycle Tip The printer has a convenient built in handle you can use to make it easy to carry Extend the handle by lifting it up from above the camera dock door Do not shake or swing the printer while carrying it by the handle Extend the handle Make sure to bring the following items with you Paper Power cord A PictBridge certified camera Extra print cartridges if you plan to print a lot Maintain and transport the printer 41 e Optional printer accessories you plan to use such as the battery or HP Bluetooth wireless printer adapter e If you are going to connect the printer to a computer bring the
55. tions cable a USB Type A male to Type B 5 pin male that is no more than 10 feet long PictBridge Using the top PictBridge port to connect the required cable a USB Type A male to Type B 5 pin male that is no more than 10 feet long Bluetooth Using the optional Bluetooth wireless printer adapter model bt450 Image File Formats JPEG Baseline Margins Top 0 0 mm 0 0 inch Bottom 0 0 mm 0 0 inch Left right 0 0 mm 0 0 inch Media Sizes Photo paper 10 x 15 cm 4 x 6 inches Photo paper with tab 10 x 15 cm with 1 25 cm tab 4 x 6 inches with 0 5 inch tab Index cards 10 x 15 cm 4 x 6 inches A6 cards 105 x 148 mm 4 1 x 5 8 inches L size cards 90 x 127 mm 3 5 x 5 inches L size cards with tab 90 x 127 mm with 12 5 mm tab 3 5 x 5 inches with 0 5 inch tab Hagaki cards 100 x 148 mm 3 9 x 5 8 inches Media Types HP Advanced Photo Paper recommended HP Self Adhesive Photo Paper Cards index A6 L size Hagaki Environmental Specifications Maximum range during operation 5 40 C 41 104 F 5 90 RH 62 HP Photosmart A310 series Category Specifications Recommended range during operation 15 35 C 59 95 F 20 80 RH Paper Tray One 10 x 15 cm 4 x 6 inches photo paper tray Paper Tray 20 sheets of photo paper maximum Capacity thickness 292 um 11 5 mil per sheet Power U S Consumption Printing 11 W Idle no camera connect

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