HP H3Y89AA#ABA User's Manual
Contents
1. 4 Through recovery discs purchased from HP Support To purchase recovery discs visit http www hp com go contactHP System recovery from the Windows Start screen CAUTION System Recovery deletes all data and programs you created or installed Back up any important data to a removable disc or USB flash drive If the computer is working and Windows is responding use these steps to perform a system recovery 1 Turn off the computer 2 Disconnect all peripheral devices from the computer except the monitor keyboard and mouse 3 Turn on the computer Chapter 3 System recovery 5 From the Start screen type recovery and then select HP Recovery Manager If prompted click Yes to allow the program to continue Select Windows Recovery Environment Follow the on screen instructions E NOTE If your system does nofdetect a recovery partition it prompts you to insert recovery media Insert the disc or USB flash drive select Yes and then click Next to restart the computer and run HP Recovery Manager from the recovery disc or USB flash drive If using discs insert the next system recovery disc when prompted When the recovery is complete turn off the computer reconnect all peripheral devices and turn the computer back on System recovery at system startup Z CAUTION System Recovery deletes all data and programs you created or installed Back up any important data to a removable disc or USB flash drive I2. mouse button to reactivate it Replace the batteries in the keyboard and mouse Re synchronize the keyboard and mouse to the receiver using the following steps The receiver wireless keyboard and wireless mouse shown in the following illustrations are examples your models might vary IMPORTANT During these steps place the wireless keyboard and wireless mouse on the same level as the receiver within 30 cm 12 inches of the receiver and away from interference from other devices ii Unplug the receiver from a USB connector on the computer and then reconnect it Your computer model might have a connector dedicated to the receiver If you have a choice use a USB connector on the front of the computer Check that the mouse is on A and push and hold the Connect button B on the underside of the mouse for 5 to 10 seconds until the LED on the receiver lights or stops flashing The receiver connection session times out after 60 seconds To ensure that the connection was established and that the receiver did not time out instead move the mouse and check for response on the screen After the mouse connection is established continue by using the steps that follow to repeat the procedure for the keyboard Push and hold the Connect button C on the underside of the keyboard for 5 to 10 seconds until the LED on the receiver lights or stops flashing Chapter 2 Troubleshooting Speakers and sound Symptom Possible solution
3. Possible solution Screen is blank and Reconnect the power plug to the back of the monitor and to the wall outlet monitor power light is not lit Press the Power button on the monitor Screen is blank Press the space bar on the keyboard or move the mouse to make the screen display visible again Press the Sleep button select models only or Esc on the keyboard to resume from Sleep mode Press the Power button to turn on the computer Inspect the monitor video connector for bent pins e f any of the pins are bent replace the monitor connector cable e f no pins are bent reconnect the monitor connector cable to the computer Images on the screen are Adjust the monitor resolution setting in Windows too large or too small or the images are fuzzy 1 Right click an empty area of the desktop and then click Screen resolution 2 Select the resolution from the drop down menu 3 Click Apply and then click Keep changes NOTE In addition to the information listed here also refer to the documentation that came with your monitor Keyboard and mouse with cable Symptom Possible solution Keyboard commands Use the mouse to turn off the computer unplug and reconnect the keyboard to the back of your computer and typing are not and then restart your computer recognized by the computer Mouse with cable does Unplug and reconnect the mouse cable to your computer not work or is not detected If the
4. Volume is very low or Ensure that you connected the speakers to the Audio Out lime green connector on the back of the unsatisfactory computer Additional audio connectors are used for multiple channel speakers Detached non powered speakers speakers without a separate power source such as batteries or a power cord do not produce satisfactory sound Replace the non powered speakers with powered speakers No sound is produced 1 From the Start screen type control panel select Control Panel and then select System and Security 2 Under Action Center select Troubleshoot common computer problems and then select Troubleshoot audio playback If you use a High Definition Multimedia Interface HDMI connector on the graphics card select models only to connect your monitor to the computer you should also connect analog speakers to the computer Audio Line Out connector if you want to hear sound during the initial setup of the computer Refer to the Quick Setup booklet to connect analog speakers If you are using built in monitor speakers use the monitor front panel Volume button to adjust volume Use the front panel buttons to enter the on screen display OSD and ensure that audio is enabled and that the volume is set appropriately Ensure that you connected powered active speakers and that they are turned on Turn off your computer and then unplug and reconnect the speakers Ensure that the speakers are connected to an audi
5. and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See http www microsoft com for details HP supports lawful use of technology and does not endorse or encourage the use of our products for purposes other than those permitted by copyright law The information in this document is subject to change without notice First Edition September 2013 Document Part Number 701334 002 Understanding hard disk drive space The hard disk drive on the Hewlett Packard and Compaq computers with the Microsoft Windows operating system preinstalled may appear to be smaller than the size stated in the product specifications in the documentation or on the box Hard disk drives are described and advertised by manufacturers in terms of decimal base 10 capacity Microsoft Windows and other programs such as FDISK use the binary base 2 numbering system In decimal notation one megabyte MB is equal to 1 000 000 bytes and one gigabyte GB is equal to 1 000 000 000 bytes In the binary numbering system one megabyte is equal to 1 048 576 bytes and one gigabyte is equal to 1 073 741 824 bytes Because of the different measuring systems you may see a difference between the size reported by Microsoft Windows and the size advertised The storage capacity of the hard disk drive is as advertised Microsoft Windows reports smaller capacity in the Windows Explorer tool and in t
6. might not be available on systems that are shipped without a version of Microsoft Windows Choosing recovery media e To create recovery discs your computer must have a DVD writer and you must use only high quality blank DVD R or DVD R discs Ey NOTE You cannotuse CDs or DVD RW DVD RW DVD RW DL DVD RW DL DVD R DL or DVD R DL discs to create recovery discs e Ifyou are creating recovery discs be sure to use high quality discs to create your set of recovery discs It is normal for discs to be rejected if they are not defect free You will be prompted to insert a new blank disc to try again e The number of discs in the recovery disc set depends on your computer model typically 1 3 DVD discs The Recovery Disc Creator program will tell you the specific number of blank discs needed to make the set e You may choose to create a recovery USB flash drive instead using a high quality blank USB drive If you are using a USB flash drive the program will tell you the size of the drive required to store all the data minimum of 8 GB E NOTE The process of creating recovery media takes some time to verify that the information written on the media is correct You can quit the process at any time The next time you run the program it will resume where it left off Creating recovery media To create recovery discs 1 Close all open programs 2 From the Start screen type recovery and then select HP Recovery Manager If pr
7. the screen to display the charms toolbar select Settings select the Power icon and then select Shut down Or if the computer is not responding press and hold the Power button for approximately 5 seconds or until the computer turns off Disconnect all peripheral devices from the computer except the monitor keyboard and mouse System recovery options 9 5 Press the Power button to turn on the computer If you are using a recovery DVD the computer automatically runs HP Recovery Manager from the disc Skip to step 7 6 If you are running System Recovery from a USB flash drive press Esc as the computer is powering on to bring up the boot menu Use the arrow keys to select the USB device and press Enter to boot from that device 7 Ifyou are prompted to choose between running System Recovery from media or from hard drive select media and then click Next 8 Select Factory Reset 9 Follow the on screen instructions Recovery media Recovery media can be created on either blank DVD discs or a USB flash drive one or the other but not both Create recovery media from the recovery image stored on your hard disk drive This image contains the operating system and software program files that were originally installed on your computer at the factory You can create only one set of recovery media for your computer and the media can be used on ywith this computer Store the recovery media in a safe place Ey NOTE Some features
8. the antenna is internal try to move the computer Try to connect again later or contact your Internet service provider ISP for assistance Speakers and sound 5 6 Software troubleshooting Symptom Possible solution To repair software e problems try these methods Turn the computer off completely and then turn it on again This is the easiest and sometimes the best way Update the drivers see Updating device drivers following Use Microsoft System Restore Software program and hardware driver reinstallation see Microsoft System Restore later in this table Restores your computer to a configuration that was in use before the software was installed Reinstall the software program or hardware driver see Software program and hardware driver reinstallation later in this table Restores the software if it came with the product or hardware driver to factory defaults System recovery see System recovery on page 8 Erase and reformat the hard disk drive and then reinstall the operating system programs and drivers This erases all data files you have created Updating device Complete the following procedure to update a driver or to revert to an earlier version of the driver if the new one drivers does not solve your problem 1 From the Start screen type device manager and then select Device Manager 2 Select the arrow to expand the type of device you want to update or roll back Fo
9. the computer cool Keep these vents clean by using a small battery powered vacuum cleaner A battery powered vacuum cleaner eliminates the risk of electric shock 1 2 Vacuum the vents on the computer case Remove any debris that has accumulated in and around the computer connectors for example the Ethernet and USB connectors Cleaning the keyboard and mouse When cleaning the keyboard keys use a low setting on a battery powered vacuum cleaner to avoid removing key caps and springs Le 2 3 Vacuum between the keys of the keyboard and along the grooves Use a clean dry cloth and isopropyl rubbing alcohol to clean buildup on the keyboard keys and along its edges Wipe the body of the mouse and the mouse cord by using cleaning wipes If you have a roller ball mouse clean the ball and rollers inside 1 4 Turn the mouse upside down and rotate the ball cover ring counterclockwise to remove the ring and release the roller ball Rinse the roller ball with soap and warm water Clean the rollers inside the mouse with a cotton swab dampened with isopropyl rubbing alcohol After the roller ball and rollers are completely dry replace the ball and ball cover ring Cleaning the touch screen select models only Z CAUTION Do not spray or place the cleaner directly on the screen spray the cleaner into the cloth and then wipe the sides and surface of the touch screen Do not use an abrasive cleaner
10. Troubleshooting and Maintenance Guide Copyright and License Copyright 2013 Hewlett Packard Development Company L P The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein HP assumes no responsibility for the use or reliability of its software on equipment that is not furnished by HP This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of HP Hewlett Packard Company P O Box 4010 Cupertino CA 95015 4010 USA This product incorporates copyright protection technology that is protected by U S patents and other intellectual property rights Use of this copyright protection technology must be authorized by Macrovision and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Reverse engineering or disassembly is prohibited Microsoft and Windows are trademarks of Microsoft Corporation in the U S and other countries Not all features are available in all editions of Windows 8 This computer may require upgraded
11. bleshooting options see the Quick Setup Guide that accompanies your computer or visit http www hp com go contactHP and search for your computer model Computer does not start Symptom Error message Hard disk drive error Possible solution Restart the computer Press the Ctrl Alt Delete keys on the keyboard simultaneously 2 Select the Power icon in the lower right corner of the screen and then select Restart Or press and hold the Power button on the computer for 5 or more seconds to turn off the computer and then press the Power button to restart the computer 3 If Windows opens immediately back up all important data to a backup hard disk drive 4 Contact Support whether it was possible or not to start up Windows Either the hard disk drive or the system board may need to be replaced Computer will not turn on or start Ensure that the cables connecting the computer to the external power source are plugged in properly When the cables connecting the computer to the external power source are plugged in properly and the wall outlet is functioning the green power supply light on the back of the computer should be on if it is not contact Support If the display monitor is blank the monitor might not be properly connected Connect the monitor to the computer plug it in and turn it on See Display monitor on page 3 Computer seems to be locked up and is not responding Test the wall ou
12. ecovery See System recovery on page 8 for further details As needed Backing up your data Use CD or DVD recording software that is installed on your computer to create or burn backup discs of important information including personal files e mail messages and website bookmarks You can also move data to an external hard disk drive Keeping the computer free of dust dirt and heat Keeping your computer system free of dust dirt and heat will prolong its life Dust pet hair and other particles can build up creating a blanket effect as a result components can overheat or in the case of the keyboard and mouse not work smoothly and effectively Check your system once a month for visible signs of dust and debris and clean it about once every three months Visit http www hp com go contactHP for additional cleaning instructions Cleaning the computer and monitor Follow these steps to clean the computer and monitor 12 Chapter4 Maintenance 3 Unplug the power to the computer and the monitor To clean the monitor screen use a clean dry cloth Do not use water on the monitor screen For more thorough cleaning use a clean cloth and antistatic screen cleaner Use a clean dry cloth to dust the computer case and the monitor case Ey NOTE To remove sticker residue or a spill on the computer or monitor case use isopropyl rubbing alcohol and a lint free cloth Cleaning the computer vents Air vents keep
13. eeeees 5 inteme ACCESS es ssiisac a dancasizicnccaenn seit aacintevicaanons suctdeateasesnaaenessseddanoestscacaaeuendititadenabevaddaanenseiceaamenteradeannaveers 5 Software TOUDIESMOOUNG euir reer ee arrr ea AEE AE EEA TEE EEE EERE ER 6 st AW OUI DECOM IY ar E A ace enlee Neh ine eee 8 Choosing a system recovery Method 0 0 cece eee ceeeeeeeeeeeeeeeaeeeeeseceaaeeeeeeeeeaaaeeeeseeeaeeeeeeseesaeeeeeesenaees 8 Systeri PECOVELY OPLIOMS essensa vediudaeavayenstaughdlweniudanavaushautanayewmedtynneveseeculdsvunneudigds a A 8 Recover Medid siess oa a 10 4 SINDEN OG asns a A EEA E O E AEEA AEE aeria 12 Schedules and tasks 2 2 cece eee eeeee eee eee eee eee eee NEEE EEEN UNEEN ENEN NEE EEEE AEAEE EEEE EENEN ENEE Ee e 12 Keeping the computer free of dust dirt and heat ccc ceceecceeceeeeeceeeeeeeeeecaaeeaeceeecaeeeeeeeeeeeeeeeeeetees 12 Cleaning the computer ANd MONI eee ee eeeeee eee e ee eee eee e eee AAA AR AA AAA 12 Cleaning the Computer vents cceeceeeeeeeee scene eee eeeeeaeeeeceeeeaeeeeeeeaaaeeeeeeeaaaeeeeeeeaaaeeeeeeecaeeeeeeenaeeeeseeaas 13 Cleaning the keyboard and MOUSE 22cce eeceeeteceneeesgncctenecececeeeeeesecteneneegeecteeeeseeecereateusteneeeseeesneeenseis 13 Cleaning the touch screen Select models only cceeeeeeeeeeeeeeeceeeeeeeeteeeeeeeaaeeeeeeeeaeeeseeetaaeeeeeeeaes 13 1 Protecting your computer Your computer contains features that help protect the integrity of your system and its data fro
14. f Windows is not responding but the computer is working follow these steps to perform a system recovery 1 Turn off the computer If necessary press and hold the Power button until the computer turns off 2 Disconnect all peripheral devices from the computer except the monitor keyboard and mouse Press the Power button to turn on the computer As soon as you see the initial company logo screen appear repeatedly press F11 on your keyboard until the Windows is Loading Files message appears on the screen 5 Select Windows Recovery Environment Follow the on screen instructions 7 When the recovery is complete turn off the computer reconnect all peripheral devices and turn the computer back on System recovery from recovery media Z CAUTION System Recovery deletes all data and programs you created or installed Back up any important data to a removable disc or USB flash drive To create recovery media see Creating recovery media on page 10 To perform a system recovery using recovery media 4 If the computer is working create a backup DVD or backup USB flash drive containing all the data files you want to save and then remove the backup media from the drive tray If using recovery DVDs insert recovery disc 1 into the DVD drive tray and close the tray If using a recovery USB flash drive insert it into a USB port If the computer works from the Start screen move your cursor to the lower right corner of
15. he computer window because it shows information about one partition on the hard disk drive at a time One of the partitions contains the system recovery information Note about systems configured with 4 GB of memory For computers with a 32 bit operating system all memory above 3 GB may not be available because of system resource requirements This limitation is not limited to HP and Compaq systems The memory above 3 GB is used for system resources Confirming total memory The system BIOS displays the full 4 GB of installed memory 1 Turn on the PC 2 Press F10 The BIOS menu is displayed Confirm the Total Installed Memory Table of contents T PGC VOW CONDON osaa a Sr rE EEEIEE ER T eden sess Mees iedeviamnadearsatertisclesa tea geases 1 Computer security features recreire neneiia neen ar ENAA EEEREN TEE E EEEE AE E EEEE E EEEE 1 PE E e a r E EA E A IET E T A AATA E T ETE 2 Computer does Mot Start sisssossisasi aeai ii a i aa a aaa aa 2 E E e E E E EE ET E A E E E E 3 Display monitor cece eeeceeeeeeeceeeceeaeeeceeeeeceaeeeeceeeeeesaaeececaeeeeseaaeeecaeeeseeeeeeseaaeeseceeeesicaeesecieeeetieeeees 3 Keyboard and mouse with Cable c ccccecececeeeeeeeeceeceaeeeseaeeeseaaeseseaeeeecaeeeseaeeeseaeeeeseeeesseeeeeeeeees 3 Keyboard and mouse WireleSS sssusa a aada 4 Speakers ANd sound ccceceecceccceceeeeeeeeeeeeeeeeececeaeaeaaaaaaecaeeeeeeeeeeeeeeeeeeeeeeeeeeseeaecasaaaacaaesaeeeeeeeeeeeee
16. he computer at the factory This includes software that came on media included in the computer accessory box and any software programs you installed after purchase Ey NOTE Always use the System Restore procedure before you use the System Recovery program see Microsoft System Restore under Software troubleshooting on page 6 Some features might not be available on systems that are shipped without a version of Microsoft Windows Choosing a system recovery method You must choose one of the following methods to perform a system recovery e Recovery Image Run System Recovery from a recovery image stored on your hard disk drive The recovery image is a file that contains a copy of the original factory shipped software To perform a System Recovery from a recovery image see System recovery from the Windows Start screen on page 8 Ey NOTE The recovery image uses a portion of the hard disk drive that cannot be used for data storage e Recovery Media Run System Recovery from recovery media that you create from files stored on your hard disk drive or purchased separately To create recovery media see Creating recovery media on page 10 System recovery options You should attempt a system recovery in the following order 1 Through the hard disk drive from the Windows Start screen 2 Through the hard disk drive by pressing F11 on the keyboard during system startup 3 Through recovery media that you create
17. m unauthorized access Review these features to ensure proper use Computer security features Computer risk Computer feature Unauthorized use of the computer or User password user account i A passwordis a group of characters that you choose to secure computer information Unauthorized access to Setup Utility Administrator password BIOS settings and other system identification information Computer viruses Antivirus software The free trial antivirus software that is preinstalled on your computer can detect most viruses remove them and in most cases repair damage caused by viruses For protection against new viruses beyond the trial period purchase an extended update service Unauthorized access to data and Firewall software ongoing threats to the computer e Windows includes firewall software preinstalled on the computer e The antivirus software which is preinstalled on the computer includes firewall software Windows critical security updates Microsoft continually updates the Windows operating system Computer security features 1 2 2 Troubleshooting Refer to the documentation provided by the product manufacturer for information about peripheral specific problems such as issues with a monitor or a printer The following tables present some issues you might encounter while installing starting up or using your computer and possible solutions For more information or for additional trou
18. mouse is still not detected turn off the computer unplug and reconnect the mouse cable and then restart the computer Power 3 4 Symptom Possible solution Cursor does not move Press Num Lock on the keyboard to turn off Num Lock so that the arrow keys on the number keypad can be using the arrow keys on used the number keypad Cursor does not respond Use the keyboard to save changes in all open programs and then restart your computer to mouse movement 1 2 Press the Alt Tab keys simultaneously to navigate to an open program Press Ctrl S simultaneously to save your changes in the selected program Ctrl S is the keyboard shortcut for Save on most not all programs Repeat step 1 and step 2 to save changes in all open programs After saving changes in all open programs press the Power button to turn off the computer After the shutdown is complete unplug and reconnect the mouse connector to the back of your computer and then restart your computer Keyboard and mouse wireless Symptom Possible solution Wireless keyboard or mouse does not work or is not detected Ensure that you are using the wireless keyboard or wireless mouse within range of the receiver approximately 10 meters 32 feet for normal use and within 30 cm 12 inches during initial setup or for re synchronization Ensure that the mouse is not in Suspend mode which occurs after 20 minutes of inactivity Click the left
19. o connector not a Line In or headphone connector To resume from Sleep mode press the Sleep button select models only or press Esc Unplug headphones if they are connected to your computer or speaker system Internet access Symptom Possible solution Internet programs do not Log in to your ISP and start the desired program start automatically cannot connect to the 1 From the Start screen type control panel and then select Control Panel Internet 2 Under Network and Internet select Connect to the Internet Verify that you are using the proper cables for your Internet connection type Your computer might have a dial up modem and an Ethernet network adapter also called a network interface card or NIC A modem uses a standard telephone cable whereas the network adapter uses a network cable to connect to a local area network LAN Do not connect a telephone cable to the network adapter and do not plug a network cable into a telephone service line doing so might damage the network adapter Run the wireless setup wizard 1 From the Start screen type control panel select Control Panel select Network and Internet and then select Network and Sharing Center 2 In the Network and Sharing Center window select Set up a new connection or network to open the wizard and then follow the on screen instructions If your system has an external antenna try to move the antenna to a better position If
20. ompted click Yes to allow the program to continue 10 Chapter3 System recovery Select Recovery Media Creation select Create recovery media using blank DVD s and then select Next Follow the on screen instructions Label each disc as you make it for example Recovery 1 Recovery 2 To create a recovery USB flash drive 1 2 3 6 Close all open programs Insert the USB flash drive into a USB port on the computer From the Start screen type recovery and then select HP Recovery Manager If prompted click Yes to allow the program to continue Select Recovery Media Creation select Create recovery media with a USB flash drive and then select Next Select the USB flash drive from the list of media The program lets you know how much storage is required to create the recovery drive If the USB flash drive does not have enough storage capacity 8 GB is the minimum it is grayed out on the screen Click Next Ey NOTE Recovery Media Creation formats the flash drive and deletes all on files on it Follow the on screen instructions Be sure to label the USB flash drive and store it in a secure place Ey NOTE Do not use media cards for creating recovery media The system may not be able to boot up from a media card and you may not be able to run system recovery Recovery media 11 4 Maintenance It is important that you perform simple maintenance of your computer to ensure that it works at peak pe
21. or cloth when cleaning the sides or the surface of the screen because this could cause damage to the touch screen Follow these steps to clean the touch screen 1 Turn off the computer From the Start screen move your cursor to the lower right corner of the screen to display the charms toolbar and then select Settings Select the Power icon and then select Shut down Disconnect the power cord from the wall Cleaning the computer vents 13 3 Spray a small amount of mild glass cleaner on a soft cloth to clean the touch screen 4 Wipe the surface and left and right side of the touch screen to remove any dirt fingerprints or other debris that could hinder the touch recognition of the screen 14 Chapter 4 Maintenance
22. r example DVD CD ROM drives 3 Double click the specific item for example HP DVD Writer 640b 4 Select the Driver tab 5 To update a driver select Update Driver and then follow the on screen instructions Or to revert to an earlier version of a driver select Roll Back Driver and then follow the on screen instructions Microsoft System If you have a problem that might be due to software that was installed on your computer use System Restore to Restore return the computer to a previous restore point You can also set restore points manually NOTE Always use this System Restore procedure before you use the System Recovery program Some features might not be available on systems that are shipped without a version of Microsoft Windows To start a system restore or to add restore points manually lt 2 3 4 5 Close all open programs From the Start screen type control panel and then select Control Panel Select System and Security select System and then select System protection Select the System protection tab on the System Properties screen Follow the on screen instructions Chapter 2 Troubleshooting Symptom Software program and hardware driver reinstallation Possible solution If any of your factory installed software programs or hardware drivers are damaged you can reinstall it by using the HP Recovery Manager program select models only NOTE Do not use the HP Recovery Manager program to reins
23. rformance Schedules and tasks Follow these instructions at the recommended intervals for proper maintenance Weekly Software cleanup Use the Windows cleaning tool or safe third party cleaning tools to remove junk files and temporary files that accumulate and slow down your system Also check for programs you no longer need and uninstall them Defragmenting and Use the Windows tool to defragment and optimize your hard drive to keep your optimizing hard disk in good condition and improve system performance Frequently performing this task does not harm your system Virus scan Perform a full virus scan every week to catch viruses that might have slipped through unnoticed Most antivirus products have a scheduling feature to keep track of this automatically Monthly Hardware cleanup Thoroughly clean the inside and outside of your computer Software updates Use Windows Update to fix operating system bugs and improve performance Also be sure to check for driver updates for your hardware and new versions of your favorite programs Windows Update Run Windows Update monthly to install updates Yearly System Recovery In time your system might still get bogged down depending on the computer usage Use System Recovery to wipe your Windows operating system installation clean restoring it to the original configuration when you first started your system Make a backup of important data files before proceeding with a System R
24. tall software programs that came on CDs or DVDs included in the computer box Reinstall these programs directly from the CDs or DVDs Before you uninstall a program be sure you have a way to reinstall it Check to be sure that it is still available from where you initially installed it for example discs or the Internet Or check to be sure that the program is in the list of programs you can reinstall from the HP Recovery Manager NOTE Some features might not be available on systems that are shipped without a version of Microsoft Windows To check the list of installable programs or to reinstall a program in the HP Recovery Manager 1 From the Start screen type recovery and then select HP Recovery Manager If prompted click Yes to allow the program to continue 2 Select Drivers and Applications Reinstall A list of programs opens Check whether your program is there To uninstall a program Close all software programs and folders 2 From the Start screen type control panel and then select Control Panel 3 Under Programs select Uninstall a program 4 Select the program you want to remove and then select Uninstall Software troubleshooting 7 8 3 System recovery System Recovery completely erases and reformats the hard disk drive deleting all data files you have created and then reinstalls the operating system programs and drivers However you must reinstall any software that was not installed on t
25. tlet by connecting a different electrical device to it Use the Windows Task Manager to close any programs not responding or restart the computer 1 Press the Ctrl Alt Delete keys on the keyboard simultaneously 2 Select Task Manager 3 Select the program that is not responding and then click End task If closing programs does not work restart the computer 1 Press the Ctrl Alt Delete keys on the keyboard simultaneously 2 Select the Power icon in the lower right corner of the screen and then select Restart Or press and hold the Power button on the computer for 5 or more seconds to turn off the computer and then press the Power button to restart the computer Error message Invalid system disk or Non System disk or Disk error When drive activity stops remove the disc and press the spacebar on the keyboard The computer should start up Chapter 2 Troubleshooting Power Symptom Possible solution Computer does not Press and hold the Power button until the computer turns off Check Power Settings turn off when the Power button is pressed Computer shuts e The computer might be in an exceedingly hot environment Let it cool down down automatically e Ensure that computer air vents are not blocked and that the internal fan is running see Keeping the computer free of dust dirt and heat on page 12 Your computer might not have an internal fan Display monitor Symptom
Download Pdf Manuals
Related Search