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HP 11-n001xx Maintenance and Service Guide

1. esses eeeeee esent nn stress nnns nnns nn se nnsns 8 I EE M 9 MUM PA mer e 9 Ie MERE IL UI RRE 10 C m 11 Servicet g and PCID label rsson 12 SOVICE tacere a e E AEA ea E E Eaa eaa PE AEA EEA EE EEEE 12 darle coustues 13 S liustated pants catolig DSL 14 Computer major components ccssccsseccstcesscccsccessesesecesesenseesnecesseesenseseesseeeeseescsecesseseeeseseesenseesaeeseterseeeseees 14 Mass storage devices c ret ttr ette Iter te edu entia cy dris abere tige ve hec Eee EE pel a en E eus eS 17 Miscellaneous pafts ire iret ettet seen reper A eediu secus eee E seabdseteceesaestassvescasesseees 17 Display assembly subcomponents ccssccesesscssscsscesssssesssesseessessseseeesseseeessesaessesesseseesseesseseeseseeseeseesseeseseases 18 Sequential part number liskilig oor a rdc verra co te haer dde oua horae coa ce ASH EE E PESE eR ene VOS DEREN 19 4 Removal and replacement procedures preliminary requirements eee e ee eee ee eene eee eene sonans soon seus 22 MEE H 22 Service considerations asisas eiea ea ee Ea Eaa e aE aa Se aea aaea aaea a E Eea ELENEN 22 aeia oT L E E E E E E A E 22 Cables and r
2. Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures Chapter 9 Specifications Hard drive specifications 750 GB 5400 rpm 500 GB 5400 rpm 320 GB 5400 rpm Dimensions Height 7 0 mm 7 0 mm 7 0 mm Length 100 4 mm 100 4 mm 100 4 mm Width 69 9 mm 69 9 mm 69 9 mm Weight 110g 110g 110g Interface type SATA SATA SATA Transfer rate synchronous 1 2 GB sec 1 1 GB sec 1 1 GB sec maximum Security ATA security ATA security ATA security Seek times typical read including setting Single track 1 1 ms 1 5 ms 1 5 ms Average read write 11ms 11 13 ms 11 13 ms Maximum 18 ms 22 ms 22 ms Logical blocks 1 285 971 976 773 168 628 142 448 Disk rotational speed 5400 rpm 5400 rpm 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 0 C to 60 C 32 F to 140 F 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical support for details Hard drive specifications 75 76 10 Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Bu
3. or Click Find Now to let HP automatically detect your product 4 Select your computer model and then select your operating system 5 Inthe Diagnostic section click HP UEFI Support Environment or Click Download and then select Run 68 Chapter7 Using HP PC Hardware Diagnostics UEFI 8 Backing up restoring and recovering This chapter provides information about the following processes The information in the chapter is standard procedure for most models e Creating recovery media and backups e Restoring and recovering your system For additional information refer to the HP Support Assistant A From the Start screen type support and then select the HP Support Assistant app or From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar iy IMPORTANT f you will be using F11 startup recovery or USB media recovery to recover your system the tablet battery must have at least 70 battery power remaining before starting the recovery process Creating recovery media and backups The following methods of creating recovery media and backups are available on select models only Choose the available method according to your computer model e Use HP Recovery Manager after you successfully set up the computer to create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating
4. 70 Chapter8 Backing up restoring and recovering IMPORTANT Notall methods are available on all models e Windows offers several options for restoring from backup refreshing the computer and resetting the computer to its original state For more information see Help and Support A From the Start screen type support and then select the HP Support Assistant app or From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar e Ifyou need to correct a problem with a preinstalled application or driver use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver A From the Start screen type recovery select HP Recovery Manager select Drivers and Applications Reinstall and then follow the on screen instructions e Onselect models if you want to reset your computer using a minimized image you can choose the HP Minimized Image Recovery option from the HP Recovery partition or HP Recovery media Minimized Image Recovery installs only drivers and hardware enabling applications Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager For more information see Recovering using HP Recovery Manager on page 71 e Ifyou want to recover the Windows partition to original factory content you can choose the Syste
5. 2 cell 29 Wh 3 82 Ah Li ion battery 751875 005 3 cell 43 Wh 3 82 Ah Li ion battery 718956 005 Before removing the battery follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Removethe bottom cover see Bottom cover on page 28 Remove the battery ZA WARNING To reduce potential safety issues use only the battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP 1 Disconnect the battery cable from the system board 1 2 Remove the four Phillips PM2 0x7 0 screws 2 that secure the battery to the computer 3 Remove the battery 3 Reverse this procedure to install the battery Component replacement procedures 49 Speakers Description Spare part number Speaker Kit includes left and right speakers and cable 755738 001 Before removing the speakers follow these steps Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the
6. network jack identifying 4 RJ 45 network status lights identifying 4 RTC battery removal 39 spare part number 16 19 39 Rubber Feet Kit spare part number 17 19 S Screw Kit spare part number 17 20 security cable slot identifying 5 security product description 3 sensor board removing 57 spare part number 18 20 57 service considerations cables 23 connectors 23 plastic parts 22 servicetag 12 serviceability product description 3 SIM slot identifying 4 slots memory card reader 4 security cable 5 SIM 4 solid state drive removal 34 spare part numbers 34 Speaker Kit spare part number 16 20 50 speakers identifying 6 removal 50 spare part number 16 20 50 specifications computer 74 hard drive 75 supported discs recovery 70 system board removal 59 spare part numbers 15 59 system memory removing personal data from volatile 76 systemrecovery 71 system restore point creating 70 system restore point creating 69 T toolsrequired 22 TouchPad buttons 9 TouchPad button board removal 51 TouchPad zone identifying 9 transporting guidelines 25 U USB 2 0 ports identifying 4 5 USB 3 0 ports identifying 4 USB audio board removing 31 spare part number 17 19 31 V vents identifying 5 video product description 2 volume button 6 w webcam identifying 7 spare part number 20 webcam light identifying 7 webcam spare part number 18 webcam microphone module remo
7. 45 G graphics product description 1 grounding guidelines 24 guidelines equipment 26 grounding 24 packaging 25 transporting 25 workstation 25 H hard drive precautions 23 product description 1 removal 36 spare part numbers 36 specifications 75 hard drive bracket removal 37 hard drive connector cable removal 37 Hard Drive Hardware Kit contents 17 spare part number harddrive light 4 HDMI port identifying 4 heat sink removal 46 spare part number hinge covers removing 55 HP PC Hardware Diagnostics UEFI downloading 67 HP Recovery Manager correcting boot problems 73 starting 72 16 17 19 16 17 20 16 19 46 Index 85 HP Recovery media creating 69 recovery 72 HP Recovery partition recovery 72 removing 73 HP Sure Start 81 l internal display switch identifying 7 internal microphone identifying 7 J jacks audio out headphone audio in microphone 5 network 4 RJ 45 network 4 K keyboard removal 62 spare part number 62 spare part numbers 15 20 keys action 11 esc 11 fn 11 Windows 11 L lights ACadapter 4 capslock 10 hard drive 4 mute 10 power 5 RJ 45 network status 4 M mass storage device 17 precautions 23 spare part numbers 17 memory nonvolatile 76 volatile 76 memory card inserting 4 removing 4 memory card reader identifying 4 86 Index memory module product description 1 removal 41 spare part numbers 16 19 41 microphone product descr
8. 5 Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this document From the Start screen type support and then select the HP Support Assistant app Display 7 8 Your computer can function as a classic notebook and in addition the display can be rotated so that the computer transforms into an entertainment stand or a tablet Changing your notebook to an entertainment stand To change your notebook to an entertainment stand raise the display and then rotate the display backward to a stand position about 315 degrees Changing your notebook to a tablet To change your notebook to a tablet raise the display and then rotate the display backward until it is flush with the computer bottom 360 degrees Chapter 2 External component identification Top TouchPad 0 9 Component Description 1 TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen NOTE The TouchPad also supports edge swipe
9. Component Spare part number Hard drive does not include hard drive bracket hard drive connector cable or screws 750 GB 5400 rpm 7 0 mm 752099 001 500 GB 5400 rpm 8 GB hybrid SSD 7 0 mm 732000 005 500 GB 5400 rpm 7 0 mm 683802 005 Hard Drive Hardware Kit includes hard drive bracket connector cable and screws 755740 001 Solid State Drives 256 GB solid state drive SSD M 2 788297 001 128 GB solid state drive SSD M 2 TLC 777774 001 Miscellaneous parts Component Spare part number AC adapter 45 W HP Smart AC adapter non PFC 4 5 mm non slim 741727 001 Power cord 3 pin black 1 0 m For use in Europe 755530 021 For use in Israel 755530 BB1 For use in North America 755530 001 For use in South Africa 755530 AR1 For use in the United Kingdom and Singapore 755530 031 Rubber Feet Kit includes 2 rear rubber feet 755736 001 Screw Kit 755737 001 Mass storage devices 17 Display assembly subcomponents Item Component Spare part number 1 Display enclosure Silver models 758845 001 Red models 758846 001 2 Display cable 761350 001 3 Webcam 758848 001 4 Display hinge covers For use in red models 758847 001 For use in silver models 759503 001 Sensor board not illustrated 788218 001 18 Chapter 3 Illustrated parts catalog Sequential part number listing CSR flag designations A Mandatory B Optional C Service technician
10. You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly 72 Chapter8 Backing up restoring and recovering 1 If possible back up all personal files 2 Insert the HP Recovery media and then restart the computer IIN ET NOTE Ifthe computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 73 3 Follow the on screen instructions Changing the computer boot order If your computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order iy IMPORTANT For tablets with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select models only 1 Insert the HP Recovery media 2 Start Computer Setup For computers or tablets with keyboards attached A Turnonor restart the computer or tablet quickly press esc and then press f9 for boot options For computers or tablets without keyboards attached A Turnonor restart the computer quickly press the volume down button and then tap f9 for boot options or Turn on or restart the computer quickly press
11. device such as a keyboard mouse external drive printer scanner or USB hub Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed High Definition Multimedia Interface HDMI device 7 RJ 45 network jack status lights Connects a network cable e White The network is connected e Amber Activity is occurring on the network 8 9 AC adapter light Power connector Chapter 2 External component identification e On The AC adapter is connected and the battery is charged e Off The computer is using battery power Connects an AC adapter Left side 2 FFFFFFFFFI Component 1 Security cable slot gt 00 808 Description Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 2 b Power button e When the computer is off press the button to turn on the computer e When the computer is on press the button briefly to initiate Sleep e When the computer is in the Sleep state press the button briefly to exit Sleep e Whenthe computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down t
12. gestures 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse Top Lights Component Description 1 Caps lock light On Caps lock is on which switches the keys to all capital letters 2 PTS Mute light e Amber Computer sound is off e Off Computer sound is on 10 Chapter2 External component identification Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with the esc key or on select models the b key or the spacebar 3 mm Windows key Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen 4 Action keys Execute frequently used system functions NOTE On select models the f5 action key turns the radiance backlight keybard feature off or on Top 11 Service tag and PCID label Service tag When ordering parts or requesting information provide the computer serial number and model description provided on the service tag 0 SN XXXXXXKXX www hp com 0000 UU oe __ Model xxx xnxx Warranty lylyay e Serial number s n 1 This is an alphanumeric identifier that is unique to each product e Partnumber Product number p
13. minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region e The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Requirements for all countries 113 Requirements for specific countries and regions Country region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People s Republic of China COC 5 82 Chapter 11 Power cord set requirements Country region Accredited agency Applicable note number South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used The flexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration The appliance coupler flexible cord a
14. models only eee esseeseeeeee rennen tnnt 69 Using Windows tools re nic etre coe testae eec cuore ccce see eniin aao Vae se UC Ue Doa ad de PAYER E EEES E 70 inmd nbrlalsm 70 Recovering using HP Recovery Manager scccsecsssscsssrccesccessteeseccessneesseeesseesseeeeseeeeseeeseeeeseeeeses 71 What you need to know before you get started cssessesseesseessesssesssesseessseeseeees 71 Using the HP Recovery partition select models only esesessessess 72 Using HP Recovery media to recover ccssccsscssssessessecseeesseesseessesssecssesssesatesseesseesas 72 Changing the computer boot order ccssssscesscessesscessceseessesseesseeseeeseeeseessesaeeseeeaes 73 EUIS ID DEDI ETT T DEOS ES 74 COMPUTER specifications v ette RE Eee te e UR VAR EURO UR ro HE 74 Hard drive specifications scsscsscsssssesscsscsscssessessessessessessesaessesecsacsseseesacseesacsaeeasesesaseassaesaesassaesaesaesaesassaneases 75 10 Statement OF memory volatility sssrini EDIEL L 76 Nonvolatile memory usage ceccescseseceesceceeeceececcenseesceeeseeseaseeceaceseneeaesasenceaceasesceaceaseeceasenseaceaeeaeesseseeaeeeeeaees 78 Questions and answers csccesscecssceescesseecssecesseeesseesscesssesesseeesseesseeeenseesseeensesessesesseessesessaeeesueeesseeeseeesseeesseeens 80
15. module 3 To remove the display hinge covers Component replacement procedures 55 A NOTE The display hinge covers are available using spare part number 758847 001 for red models 759503 001 for silver models a Separate the top hinge cover by prying and rotating it off 1 b Remove the four Phillips PM2 5x5 0 screws 2 that secure the bottom hinge cover to the display c Remove the bottom display hinge cover from the display 3 4 Toremove the display cable A NOTE The display cable is available using spare part number 761350 001 a Disconnect the end of the display cable from the small connector at the bottom of the display panel 1 b Disconnect the display cable from the large connector on the bottom of the display panel 2 56 Chapter5 Removal and replacement procedures for Authorized Service Provider parts c Removethe cable from the tape 3 and clips 4 that secure it to the display enclosure and then lift the display cable from the display enclosure 5 5 Toremove the sensor board A NOTE The sensor board is available using spare part number 788218 001 a Disconnect the cable from the board 1 b Remove the Phillips PM2 0x3 0 screw that secures the board to the display enclosure 2 c Remove the sensor board from the display 3 Reverse this procedure to reassemble and install the display assembly Component replacement procedures 57 Power connector cabl
16. recommended N Non user replaceable Spare part number CSRflag Description 683802 005 N Hard drive 500 GB 5400 rpm 7 0 mm 691740 005 N 4 GB memory module PC3L 12800 1600 MHz 693374 005 N 8 GB memory module PC3L 12800 1600 MHz 709848 005 N Realtek RTL8188EE 802 11bgn Wi Fi Adapter 732000 005 N 500 GB 5400 rpm 8 GB hybrid SSD 7 0 mm NOTE Thehard drive bracket hard drive connector cable and screws are included in the Hard Drive Hardware Kit spare part number 755740 001 733476 005 N Qualcomm QCA9565 802 11bgn 1x1 Wi Fi BT4 0 Combo Adapter 741727 001 A 45 W HP Smart AC adapter non PFC 4 5 mm non slim 751875 005 N 2 cell 29 Wh 3 82 Ah Li ion battery for use in all models 752099 001 A 750 GB 5400 rpm 8 GB hybrid SSD 7 0 mm NOTE Thehard drive bracket hard drive connector cable and screws are included in the Hard Drive Hardware Kit spare part number 755740 001 755530 001 A Power cord for use in North America 3 pin black 1 0 m 755530 021 A Power cord for use in the United Kingdom and Singapore 3 pin black 1 0 m 755530 031 A Power cord for use in the United Kingdom and Singapore 3 pin black 1 0 m 755530 AR1 A Power cord for use in South Africa 3 pin black 1 0 m 755530 BB1 A Power cord for use in Israel 3 pin black 1 0 m 755725 001 N Bottom cover for use in red models with a 2 cell battery 755726 001 N Bottom cover for use in silver models wi
17. resetting the keys a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select Main and then select Reset BIOS Security to Factory Default c Follow the on screen instructions d Select Main select Save Changes and Exit and then follow the on screen instructions 7 How can the Custom Secure Boot Keys be reset Secure Boot is a feature to ensure that only authenticated code can start on a platform If you enabled Secure Boot and created Custom Secure Boot Keys simply disabling Secure Boot will not clear the keys You must also select to clear the Custom Secure Boot Keys Use the same Secure Boot access procedure you used to create the Custom Secure Boot Keys but make the selection to clear or delete all Secure Boot Keys a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu select Secure Boot Configuration and then follow the on screen instructions c AttheSecure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to continue Using HP Sure Start select models only Select computer models are configured with HP Sure Start a technology that continuously monitors your computer s BIOS for attacks or corruption If the BIOS becomes corr
18. system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select models only on page 69 For information on the recovery options that are available using the recovery media see Recovering using HP Recovery Manager on page 71 e Use Windows tools to create system restore points and create backups of personal information For more information see Using Windows tools on page 70 ET NOTE If storage is 32 GB or less Microsoft System Restore is disabled by default Creating HP Recovery media select models only iy IMPORTANT If your computer does not list a Recovery Media Creation option you can obtain recovery media for your system from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions HP Recovery Manager is a software program that allows you to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or restore the factory image if you r
19. the Windows 7 software and take full advantage of Windows 7 functionality See http windows microsoft com en us windows7 get know windows 7 for details Safety warning notice A WARNING Toreduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents 1 oo ou 21 j mee 1 2 Extermal component IMentiTICallOl orc eoo eoe ope evs aces Peor p A TER EP ER EM IRE seni c PER RN Re SP P ER T RN EE EAE 4 Mee O re 4 Fin 5 SpeakeEs tote rem esso tutte mdtvemtru etfi e e E E IEEE DUM e SEES 6 DISD AY M M M 7 Changing your notebook to an entertainment stand ee eeeeseeeceeceeceeceecesceececesceeceseeeeteeeeteeeees 8 Changing your notebook to a tablet
20. the power cord from the computer 59 60 E NOTE Whenreplacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board WLAN module see WLAN module on page 32 Memory module see Memory module on page 41 Solid state drive see Solid state drive M 2 on page 34 Heat sink see Heat sink on page 46 Fan see Fan on page 45 Remove the system board 1 2 Disconnect the following cables from the system board 1 Power connector cable 2 Wireless antennas may include one or two antennas 3 Keyboard cable 4 Webcam cable 5 Display cable 6 Power button board cable 7 Fan cable 8 Speaker cable 9 Touchpad board cable 10 Hard drive cable Remove the four Phillips PM2 0x3 0 screws 1 that secure the system board to the computer Chapter 5 Removal and replacement procedures for Authorized Service Provider parts 3 Removethe system board 2 from the computer Reverse this procedure to install the system board Component replacement procedures 61 Keyboard Description Spare part number Keyboard for use in Brazil includes cable 755896 201 Keyboard for use in Canada includes cable 755896 DB1 Keyboard for use in Japan includes cable 755896 291 Keyboard for use in Latin America includes cable 755896 161 Keyboard for use in the United States includ
21. 30 processor and the Windows 8 1 Professional operating system on 774996 601 models with a 2 cell battery Intel Pentium N3530 processor and the Windows 8 1 Standard operating system on models 774996 501 with a 2 cell battery Intel Pentium N3530 processor and a non Windows 8 1 operating system on models witha 774996 001 2 cell battery Intel Pentium N2840 processor and the Windows 8 1 Professional operating system on 794722 601 models with a 3 cell battery Computer major components 15 16 Item Component Spare part number Intel Pentium N2840 processor and the Windows 8 1 Standard operating system on models 794722 501 with a 3 cell battery Intel Pentium N2840 processor and a non Windows 8 1 operating system on models witha 794722 001 3 cell battery Intel Pentium N2840 processor and the Windows 8 1 Professional operating system on 793105 601 models with a 2 cell battery Intel Pentium N2840 processor and the Windows 8 1 Standard operating system on models 793105 501 with a 2 cell battery Intel Pentium N2840 processor and a non Windows 8 1 operating system on models witha 793105 001 2 cell battery Intel Pentium N2830 processor and the Windows 8 1 Professional operating system on 774997 601 models with a 2 cell battery Intel Pentium N2830 processor and the Windows 8 1 Standard operating system on models 774997 501 with a 2 cell battery Intel Pentium N2830 processor and a n
22. 3103 001 N System board equipped with an Intel Pentium N3530 processor and a non Windows 8 1 operating system for use in models with a 3 cell battery 20 Chapter3 Illustrated parts catalog Spare part number CSRflag Description 793103 501 N System board equipped with an Intel Pentium N3530 processor and the Windows 8 1 Standard operating system for use in models with a 3 cell battery 793103 601 N System board equipped with an Intel Pentium N3530 processor and the Windows 8 1 Professional operating system for use in models with a 3 cell battery 793104 001 N System board equipped with an Intel Pentium N3540 processor and a non Windows 8 1 operating system for use in models with a 2 cell battery 793104 501 N System board equipped with an Intel Pentium N3540 processor and the Windows 8 1 Standard operating system for use in models with a 2 cell battery 793104 601 N System board equipped with an Intel Pentium N3540 processor and the Windows 8 1 Professional operating system for use in models with a 2 cell battery 793105 001 N System board equipped with an Intel Pentium N2840 processor and a non Windows 8 1 operating system for use in models with a 2 cell battery 793105 501 N System board equipped with an Intel Pentium N2840 processor and the Windows 8 1 Standard operating system for use in models with a 2 cell battery 793105 601 N System board equipped with an Intel Pentium N2840 processor and the Windows 8 1 Professi
23. D AntiGlare TouchScreen with MultiTouch enabled 16 9 ultra wide aspect ratio typical brightness 200 nits slim 3 6 mm Supports low voltage differential signaling LVDS co layout with eDP1 3 PSR Memory One customer accessible upgradable memory module slot Support for DDR3L 1333 MHz DDR3L 1600 MHz downgrade to DDR3L 1333 MHz for use with Pentium processors Support for DDR3L 1066 MHz DDR3L 1600 MHz downgrade to DDR3L 1066 MHz for use with Celeron processors Support for 8192 MB of system RAM in the following configurations e 8192MBx 1 e 4096MBx 1 Hard drive Support for 6 35 cm 2 5 in hard drives in 7 0 mm 28 in thickness Support for Serial ATA Support for Accelerometer hard drive protection Support for the following hard drives e 750 GB 5400 rpm 7 2 mm e 500 GB 5400 rpm 7 0 mm e 500 GB 5400 rpm 8 GB NAND Hybrid 7 0 mm 320 GB 5400 rpm 7 0 mm Solid state drives Support for the following SSD M 2 SATA configurations e 128 GB 2280 M2 SATA 3 TLC e 256GBSATA 3 TLC Optical drive Support for external 9 5 mm tray load SATA DVD RW DL SuperMulti drive only Category Description Audio and video Fixed integrated HD web camera with one microphone Realtek ALC3227 CG audio codec Beats Audio Dual Speakers support 25 mm x 14 mm speaker Formats MP3 AAC AAC EAAC OGG MIDI Ethernet Integrated 10 100 network interface card NIC Sensor Sensor Hub Accelerometer Gyroscope e Compass Wireless Inte
24. HP x360 310 G1 PC Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only Copyright 2014 Hewlett Packard Development Company L P Intel and Pentium are trademarks of Intel Corporation in the U S and other countries Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Microsoft Windows and Windows 8 are U S registered trademarks of the Microsoft group of companies SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition December 2014 Document Part Number 803404 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available on all editions of Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See http www microsoft com for details This computer may require upgraded and or separately purchased hardware and or a DVD drive to install
25. Kbit to 8 Kbit No Yes Stores 802 11 WLAN EEPROM is A utility is required for EEPROM configuration programmed at the factory writing data to this and calibration Tools for writing data to this memory and is typically data memory are not made public not made available to the public unless a firmware upgrade is necessary to address a unique issue Web camera 64 Kbit No Yes Stores webcam Webcam memory is A utility is required for configuration programmed using a utility writing data to this and firmware from the device memory and is typically manufacturer that can be run not made available to the from Windows public unless a firmware upgrade is necessary to address a unique issue Fingerprint reader 512 KByte flash Yes Yes Stores Fingerprint reader memoryis Only a digitally signed fingerprint programmed by user application can make the templates enrollment in HP call to write to the flash ProtectTools Security Manager Nonvolatile memory usage 79 80 Questions and answers How can the BIOS settings be restored returned to factory settings iy IMPORTANT Restore defaults does not securely erase any data on your hard drive See question and answer 6 for steps to securely erase data Restore defaults does not reset the Custom Secure Boot keys See question and answer 7 for information about resetting the keys a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message
26. Nonconductive foam e Conductive tabletop workstations with ground cords of one megohm resistance e Static dissipative tables or floor mats with hard ties to the ground e Field service kits e Static awareness labels e Material handling packages e Nonconductive plastic bags tubes or boxes e Metaltote boxes e Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500V Metallized laminate Floor mats 5 000 V 26 Chapter 4 Removaland replacement procedures preliminary requirements 5 Removal and replacement procedures for Authorized Service Provider parts A CAUTION Components described in this chapter should only be accessed by an authorized service provider Accessing these parts can damage the computer or void the warranty ET NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 76 screws that must be removed replaced and or loosened when servicing the computer Make
27. Platform Module TPM and or fingerprint reader one or two prompts will appear one to clear the TPM and the other to Reset Fingerprint Sensor press or tap F1 to accept or F2 to reject Remove all power and system batteries for at least 24 hours Complete one of the following Remove and retain the storage drive Clear the drive contents by using a third party utility designed to erase data from an SSD Clear the contents of the drive by using the following BIOS Setup Secure Erase command option steps iy IMPORTANT Ifyou clear data using Secure Erase it cannot be recovered Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Select the Security menu and scroll down to the Utilities menu Select Hard Drive Tools Under Utilities select Secure Erase select the hard drive storing the data you want to clear and then follow the on screen instructions to continue Clear the contents of the drive by using the following Disk Sanitizer command steps iy IMPORTANT f you clear data using Disk Sanitizer it cannot be recovered A NOTE The amount of time it takes for Disk Sanitizer to run can take several hours Plug the computer into an AC outlet before starting Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Select the
28. Security menu and scroll down to the Utilities menu Select Hard Drive Tools Under Utilities select Disk Sanitizer select the hard drive storing the data you want to clear and then follow the on screen instructions to continue 77 Nonvolatile memory usage Nonvolatile Amount Size Does this Does this What is the How is data input into this How is this memory Memory Type memory memory purpose of this memory write protected store retain data memory customer when power data is removed HP Sure Start 2 MBytes No Yes Provides Data cannot be written to this This memory is protected flash select protected device via the host processor by the HP Sure Start models only backup of The content is managed Embedded Controller critical System solely by the HP Sure Start BIOS code EC Embedded Controller firmware and critical PC configuration data for select platforms that support HP Sure Start For more information see Using HP Sure Start select models only on page 81 Real Time Clock 256 Bytes No Yes Stores system RTC battery backed up CMOS This memory is not write RTC battery date and time is programmed using the protected backed up CMOS and noncritical Computer Setup BIOS or configuration data changing the Microsoft memory Windows date amp time Controller NIC 64 KBytes not No Yes Stores NIC NIC EEPROM is programmed A utility is required to EEPROM customer configuration using a utility from the NIC writ
29. Using HP Sure Start select models only ssseccssssssecscssesessssesesesseeesessescsesessessseeseseseeseacsesecaesessesesesecarsrseeas 81 11 Powerecord set requie BH S eoo eco ECRIRE KREe eres oos cun S ave Y Sa cSu e Eie nut ure cao cnc oos s ona aS 82 Requirements for all countries cccscsssessessessessessessescessessesssensssesseessessessessesseseessessesassaesaeeaesaseseeseesaesaeeassaees 82 Requirements for specific countries and regions s sscsssssesssssessesscssessesscseessesscssessessesseseesaesaesaessesaeeaeeaseaees 82 T2 CRISI NTC TTC mm 84 Index i eii bkber se E eese o a e EEPE ER FER RE EE EE ROSU EE SOS R YES E EF EELER ERE REESE e PAESE EE RN EE PER RE REESE RE EE PERO P esaENE 85 vii viii 1 Product description Category Description Product Name HP x360 310 G1 PC Processor Intel Pentium N3540 processor 2 16 GHz 2 66 GHz 2 MB L2 1333 MHz quad core Intel Pentium N3530 processor 2 16 GHz 2 58 GHz 2 MB L2 1333 MHz quad core Intel Celeron N2840 processor 2 16 GHz 2 58 GHz 1 MB L2 1333 MHz dual core Intel Celeron N2830 processor 1 83 GHz 2 41 GHz 1 MB L2 1333 MHz dual core Chipset Intel Bay Trail M SoC Graphics Internal graphics Intel HD Graphics Support for DX11 Support for HD playback streaming and recording 720p 30fps Panel 11 6 in 29 5 cm 1366x768 high definition HD white light emitting diode WLE
30. W HP Smart AC adapter non PFC with 26 5 mm z height adapter non slim with localized cable plug support Support for the following batteries Embedded 2 cell 29 Wh Li ion battery e Embedded 3 cell 43 Wh Li ion battery 2 Chapter 1 Product description Category Description Supports battery fast charge 1 0 m power cord Security Lock slot TPM Trusted Platform Module Operating system Preinstalled Windows 8 1 Professional 64 Windows 8 1 Small Screen Touch Windows 8 1 Professional Education 64 Windows 8 1 Core for Higher Education ML 64 Web support Windows 8 1 64 Serviceability End user replaceable parts AC adapter 4 2 External component identification Right side Component 1 Hard drive light Description e Blinking white The hard drive is being accessed e Amber HP 3D DriveGuard has temporarily parked the hard drive 2 SIM slot select models only Supports a wireless subscriber identity module SIM 3 Memory card reader Reads optional memory cards that enable you to store manage share or access information To insert a card hold the card label side up with connectors facing the slot insert the card into the slot and then push in on the card until it is firmly seated To remove a card press in on the card it until it pops out 4 5 6 amp 4 Hom USB 2 0 port USB 3 0 port HDMI port Connects an optional USB
31. ard equipped with an Intel Pentium N3530 processor and a non Windows 8 1 operating system for use in models with a 2 cell battery 774996 501 N System board equipped with an Intel Pentium N3530 processor and the Windows 8 1 Standard operating system for use in models with a 2 cell battery 774996 601 N System board equipped with an Intel Pentium N3530 processor and the Windows 8 1 Professional operating system for use in models with a 2 cell battery 774997 001 N System board equipped with an Intel Pentium N2830 processor and a non Windows 8 1 operating system for use in models with a 2 cell battery 774997 501 N System board equipped with an Intel Pentium N2830 processor and the Windows 8 1 Standard operating system for use in models with a 2 cell battery 774997 601 N System board equipped with an Intel Pentium N2830 processor and the Windows 8 1 Professional operating system for use in models with a 2 cell battery 777774 001 N 128 GB Solid state drive SSD M 2 TLC 778956 005 N 3 cell 43 Wh 3 82 Ah Li ion battery 781865 001 C Top cover for use in silver models includes TouchPad 784782 001 N Bottom cover for use in red models with a 3 cell battery 785454 251 B Keyboard for use in Russia includes keyboard cable and TouchPad 788218 001 N Sensor board 788297 001 N 256 GB Solid state drive SSD M 2 790943 001 N Top cover for use in red models includes TouchPad 790944 001 N Bottom cover for use in silver models with a 3 cell battery 79
32. be revealed from the Start screen by typing support selecting the HP Support Assistant app and then selecting System Information or by using Setup Utility BIOS 1 Start Setup Utility BIOS see Starting Setup Utility BIOS on page 64 2 Select Main and then make note of your BIOS version 3 Select Exit select Exit Discarding Changes and then follow the on screen instructions Chapter 6 Using Setup Utility BIOS Downloading a BIOS update A CAUTION Toreduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord A NOTE If your computer is connected to a network consult the network administrator before installing any software updates especially system BIOS updates 1 From the Start screen type support and then select the HP Support Assistant app From the Windows desktop click the question mark icon in the notification area at the far ri
33. computer Remove the bottom cover see Bottom cover on page 28 SS Remove the battery see Battery on page 49 Remove the speakers 1 Disconnect the speaker cable from the system board 1 2 Remove the four Phillips PM2 0x6 0 broadhead screws 2 that secure the speakers to the computer A NOTE Make note of the rubber gaskets 3 that fit around each screw For installation make sure the gaskets are properly installed 3 Remove the speakers 4 Reverse this procedure to install the speakers 50 Chapter5 Removal and replacement procedures for Authorized Service Provider parts TouchPad button board Description Spare part number TouchPad button board includes bracket and cable not spared Before removing the TouchPad button board follow these steps me u N Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the bottom cover see Bottom cover on page 28 Remove the battery see Battery on page 49 Remove the TouchPad button board 1 N p 4 Disconnect the TouchPad board cable from the system board 1 Remove the two Phillips PM2 0x3 0 screws 2 that secure the bracket and then rotate the front of the brac
34. d Silver 781865 001 Red 790943 001 3 TouchPad button board includes bracket and cable not spared 4 Power connector cable 755727 001 5 Keyboard NOTE Fora detailed list of available keyboards see Sequential part number listing on page 19 For use in Brazil 755896 201 For use in Canada 755896 DB1 For use in Japan 755896 291 For use in Latin America 755896 161 For use in the United States 755896 001 For use in Russia 785454 251 6 System board includes replacement thermal material Intel Pentium N3540 processor and the Windows 8 1 Professional operating system on 794721 601 models with a 3 cell battery Intel Pentium N3540 processor and the Windows 8 1 Standard operating system on models 794721 501 with a 3 cell battery Intel Pentium N3540 processor and the Windows 8 1 Professional operating system on 793104 601 models with a 2 cell battery Intel Pentium N3540 processor and the Windows 8 1 Standard operating system on models 793104 501 with a 2 cell battery Intel Pentium N3540 processor and a non Windows 8 1 operating system on models witha 793104 001 2 cell battery Intel Pentium N3530 processor and the Windows 8 1 Professional operating system on 793103 601 models with a 3 cell battery Intel Pentium N3530 processor and the Windows 8 1 Standard operating system on models 793103 501 with a 3 cell battery Intel Pentium N3530 processor and a non Windows 8 1 operating system on models witha 793103 001 3 cell battery Intel Pentium N35
35. e Description Spare part number Power connector cable 755727 001 Before removing the power connector cable follow these steps Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the bottom cover see Bottom cover on page 28 yt ome Ss Remove the battery see Battery on page 49 Remove the power connector cable 1 Remove the black Phillips PM2 5x6 0 screw 1 that secures the bracket to the computer and the silver Phillips PM3 0x5 0 screw 2 that secures the right display hinge 2 Open the display assembly right hinge 3 as far as it will open 3 Remove the bracket from the computer 4 4 Disconnect the power connector cable 5 from the system board 5 Remove the power connector 6 from the computer 6 Remove the power connector cable Reverse this procedure to install the power connector cable 58 Chapter5 Removal and replacement procedures for Authorized Service Provider parts System board eT NOTE The system board spare part kit includes replacement thermal material Description Spare part number System board for use in models equipped with Intel Pentium N3540 processo
36. e bottom cover see Bottom cover on page 28 Disconnect the battery Remove the memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up Component replacement procedures 41 2 Remove the memory module 2 by pulling the module away from the slot at an angle Reverse this procedure to install a memory module 42 Chapter5 Removalandreplacement procedures for Authorized Service Provider parts Power button board Description Spare part number Power button board includes cable 755733 001 Before removing the power button board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Disconnect the battery Remove the power button board 1 Disconnect the power button board cable 1 from the system board 2 Remove the two Phillips PM2 0x3 0 screws 2 that secure the power button board to the computer Component replacement procedures 43 3 Remove the power button board and cable 3 Reverse this procedure to install the power button board 44 Chapter5 Removalandreplacem
37. e data to this accessible and NIC vendor that can be run from memory and is available firmware DOS from the NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC non functional DIMM Serial 256 Bytes per No Yes Stores memory DIMM SPD is programmed by Data cannot be written to Presence Detect memory module the memory vendor this memory when the SPD module 128 information module is installed in a configuration data Bytes PC The specific write programmable protection method varies not customer by memory vendor accessible System BIOS 4 MBytes to 5 Yes Yes Stores system System BIOS code is NOTE Writing data to MBytes BIOS code and programmed at the factory this ROM in an PC Code is updated when the inappropriate manner 78 Chapter 10 Statement of memory volatility configuration data system BIOS is updated Configuration data and settings are input using the Computer Setup BIOS or a custom utility can render the PC non functional A utility is required for writing data to this memory and is available on the HP website go to http www hp com support and select your country Select Drivers amp Nonvolatile Amount Size Does this Does this What is the How is data input into this How is this memory Memory Type memory memory purpose of this memory write protected store retain data memory customer when power data is removed Downloads and then follow the on scree
38. e of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Grounding guidelines 25 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation e When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage e Antistatic tape e Antistatic smocks aprons and sleeve protectors e Conductive bins and other assembly or soldering aids e
39. ent procedures for Authorized Service Provider parts Fan Description Spare part number Fan 755729 001 Before removing the fan follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Disconnect the battery Remove the fan A NOTE You do not have to remove the heat sink to remove the fan You must disengage the tape that secures the fan to the heat sink 1 Disconnect the fan cable 1 from the system board 2 Remove the two Phillips PM2 0x3 0 screws 2 that secure the fan to the system board 3 Detach the tape 3 from the heat sink P4 Ef NOTE You do not need to remove the tape from the fan Component replacement procedures 45 4 Removethe fan 4 Reverse this procedure to install the fan Heat sink Description Spare part number Heat sink includes replacement thermal material 755728 001 Before removing the heat sink follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by u
40. eplace the hard drive Creating recovery media and backups 69 e Onlyoneset of recovery media can be created Handle these recovery tools carefully and keep them in a safe place e HP Recovery Manager examines the computer and determines the required storage capacity for the media that will be required e Tocreaterecovery discs your computer must have an optical drive with DVD writer capability and you must use only high quality blank DVD R DVD R DVD R DL or DVD R DL discs Do not use rewritable discs such as CD RW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive e If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub e Besurethat the computer is connected
41. es 99 E NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts A CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Chapter 4 Removal and replacement procedures preliminary requirements Cables and connectors A CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Drive handling A CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer
42. es cable 755896 001 Keyboard for use in Russia includes cable 785454 251 94 Ef NOTE For a detailed list of available keyboards see Sequential part number listing on page 19 Before removing the keyboard follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the bottom cover see Bottom cover on page 28 Remove the hard drive see Hard drive on page 36 Remove the fan see Fan on page 45 Remove the heat sink see Heat sink on page 46 Remove the battery see Battery on page 49 ee ee m ee UE Remove the system board see System board on page 59 Remove the keyboard 1 Remove the 16 Phillips PM2 0x3 0 screws that secure the keyboard to the top cover 62 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts 2 Remove the keyboard from the top cover Top covers are available using spare part number 790943 001 for red models and 781865 001 for silver models Reverse this procedure to install the keyboard Component replacement procedures 63 Using Setup Utility BIOS Setup Utility or Basic Input Output System BIOS controls communication between all the input and outp
43. from the system board 3 Disconnect the display panel cable 3 from the system board 4 Lift the black foam piece that covers the right screw on the right hinge 1 5 Remove the two silver Phillips PM2 5x4 0 screws 2 and the two black Phillips PM2 5x5 0 screws 3 that secure the display assembly and bracket to the computer Component replacement procedures 53 A CAUTION Support the display assembly when removing the screws Failure to support the display assembly can result in damage to the display assembly and other computer components 6 Liftthe computer to force the hinges to rotate upward to an angle 4 7 Separate the display assembly from the computer 5 If it is necessary to replace any of the display assembly subcomponents 1 To remove the display enclosure A NOTE The display enclosure is available using the following spare part numbers 758846 001 for use in red models 758845 001 for use in silver models a Remove the two screw covers 1 b Remove the two Phillips PM2 5x4 0 screws 2 that secure the enclosure to the display 54 Chapter5 Removaland replacement procedures for Authorized Service Provider parts c Pryfromthe side to separate the enclosure from the display 3 2 Toremove the webcam module A NOTE The webcam is available using spare part number 758848 001 a Liftthe webcam module 1 enough to gain access to the cable b Disconnect the cable 2 from the
44. ght of the taskbar Click Updates and tune ups and then click Check for HP updates now Follow the on screen instructions At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update BIOS installation procedures vary Follow any instructions that appear on the screen after the download is complete If no instructions appear follow these steps 1 5 From the Start screen type file and then select File Explorer _or From the Windows desktop right click the Start button and then select File Explorer Click your hard drive designation The hard drive designation is typically Local Disk C Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update Double click the file that has an exe extension for example filename exe The BIOS installation begins Complete the installation by fol
45. grated wireless local area network WLAN options by way of wireless module Support for the following WLAN formats e Atheros AR9485 802 11b g n WiFi Adapter with 1 antenna e Qualcomm QCA9565 802 11bgn 1x1 Wi Fi BT4 0 Combo Adapter with 1 antenna e Ralink RT3290LE 802 11b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter with 1 antenna e Realtek RTL8188EE 802 11bgn Wi Fi Adapter with 1 antenna Compatible with Miracast certified devices External media cards HP Multi Format Digital Media Card Reader with push push technology Supports SD SDHC SDXC Internal Expansion One half size mini card slot support for WLAN Ports AC adapter HP Smart pin plug 4 5 mm barrel Audio one combo audio out headphone audio in microphone jack supports jack auto detection HDMI v 1 4 supporting up to 1080p 1920x1080 at 60 Hz RJ 45 Ethernet 1 USB 3 0 on right side 2 USB 2 0 on left and right sides Video VGA Dsub 15 pin supporting 1920x1200 external resolution at 60 Hz hot plug unplug and auto detection for correct output to wide aspect vs standard aspect video Keyboard pointing 97 size textured island style keyboard no numerical keypad devices Touchpad requirements HP Imagepad Clickpad with image sensor Taps enabled as default Multitouch gestures enabled 2 finger scroll pinch Support for PS 2 and SMB interface Support for Windows 8 1 Modern TouchPad Gestures Power requirements Support for the following AC adapter e 45
46. hapter 4 Removaland replacement procedures preliminary requirements Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area fre
47. he power button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options From the Start screen type power select Power and sleep settings and then select Power and sleep from the list of applications 3 Power light e On The computer is on e Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 4 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 5 USB 2 0 port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 6 t 4 Audio out headphone Audio in microphone jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an Left side 5 6 Component Description optional headset microphone This jack does not support optional microphone only device
48. illips PM2 0x3 0 screw 1 3 Lift up on the rear of the board and lift the board off the bottom cover 2 f Reverse this procedure to install the USB audio board Component replacement procedures 31 WLAN module Description Spare part number Realtek RTL8188EE 802 11bgn Wi Fi Adapter 709848 005 Qualcomm QCA9565 802 11bgn 1x1 Wi Fi BT4 0 Combo Adapter 733476 005 A CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Disconnect the battery Remove the WLAN module 1 Disconnect the WLAN antenna cable 1 from the terminal on the WLAN module A NOTE The WLAN antenna cable connects to the WLAN module Main terminal labeled 1 2 Remove the two Phillips PM2 0x3 5 sc
49. ing order a Connected USB drive ET NOTE Todownload the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 67 b Hard drive c BIOS 3 When the diagnostic tool opens use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions ET NOTE If you need to stop a diagnostic test press or tap esc A NOTE To start the Setup Utility your computer must be in notebook mode and you must use the keyboard attached to your notebook The on screen keyboard which displays in tablet mode cannot access the Setup Utility Downloading HP PC Hardware Diagnostics UEFI to a USB device ET NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardware Diagnostics to a USB device Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 Goto http hp com go techcenter pcdiags 2 Click the UEFI Download link and then select Run Option 2 Support and Drivers pages Provide downloads for a specific product for earlier and later versions 1 Goto http www hp com 2 Point to Support located at the top of the page and then click Download Drivers Downloading HP PC Hardware Diagnostics UEFI to a USB device 67 3 In the text box enter the product name and then click Go
50. iption 2 minimized image recovery 72 minimized image creating 71 modelname 1 mute light identifying 10 N network jack identifying 4 nonvolatile memory 76 0 operating system product description 3 optical drive precautions 23 product description 1 original system recovery 71 P packaging guidelines 25 PCID label 13 plastic parts service considerations 22 ports HDMI 4 product description 2 USB 2 0 4 5 USB3 0 4 power button board removal 43 spare part number 16 19 43 power button identifying 5 power connector cable removal 58 spare part number 15 19 58 power connector identifying 4 power cord set requirements 82 spare part numbers 19 power lights identifying 5 power requirements product description 2 processor product description 1 product description audio 2 chipset 1 display panel 1 Ethernet 2 external mediacards 2 graphics 1 harddrive 1 memory module 1 microphone 2 operatingsystem 3 optical drive 1 ports 2 power requirements 2 processors 1 productname 1 security 3 serviceability 3 video 2 wireless 2 productname 1 R recover options 70 recovery discs 70 72 HP Recovery Manager 71 media 72 starting 72 supported discs 70 system 71 USB flash drive 72 using HP Recovery media 70 recovery media creating 69 creating using HP Recovery Manager 70 recovery partition removing 73 removal replacement procedures 27 removing personal data from volatile system memory 76 RJ 45
51. is displayed at the bottom of the screen b Select Main and then select Restore defaults c Follow the on screen instructions d Select Main select Save Changes and Exit and then follow the on screen instructions What is a UEFI BIOS and how is it different from a legacy BIOS The Unified Extensible Firmware Interface UEFI BIOS is an industry standard software interface between the platform firmware and an operating system OS It is a replacement for the older BIOS architecture but supports much of the legacy BIOS functionality Like the legacy BIOS the UEFI BIOS provides an interface to display the system information and configuration settings and to change the configuration of your computer before an OS is loaded BIOS provides a secure run time environment that supports a Graphic User Interface GUI In this environment you can use either a pointing device Touchscreen TouchPad pointing stick or USB mouse or the keyboard to navigate and make menu and configuration selections The UEFI BIOS also contains basic system diagnostics The UEFI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the computer s hardware before loading and executing the OS the run time environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more detailed system informati
52. ket up and lift it off the computer 4 Remove the three Phillips PM2 0x2 0 broadhead screws 5 that secure the TouchPad button board to the computer Lift the foil and rubber gaskets from atop the left and right broadhead screw holes 1 Component replacement procedures 51 5 Liftthe bottom of the touchpad upward 2 and then lift it off the computer 3 Reverse this procedure to install the TouchPad button board 52 Chapter5 Removalandreplacement procedures for Authorized Service Provider parts Display assembly Description Spare part number Display assembly 11 6 in 29 5 cm AG SVA LED TouchScreen includes webcam microphone module 755730 001 Before removing the display assembly follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system m Disconnect all external devices connected to the computer w Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Remove the battery see Battery on page 49 To remove the display assembly 1 Release the wireless antenna cables from the clips 1 built into the base enclosure 94 E NOTE The number of antenna cables may vary 2 Disconnect the webcam cable 2
53. lowing the on screen instructions A NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Updating the BIOS 65 Synchronizing a tablet and keyboard select models only When you attach a tablet to the keyboard and restart the computer the BIOS checks to see if the Embedded Controller firmware on the keyboard needs to be synchronized If so BIOS will start the synchronization If the synchronization is interrupted a notification screen displays for 10 seconds before the tablet restarts and attempts to synchronize again ET NOTE The Embedded Controller firmware will synchronize ONLY if the tablet or keyboard battery is more than 50 charged or if your tablet is connected to AC power 66 Chapter6 Using Setup Utility BIOS 7 Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components To start HP PC Hardware Diagnostics UEFI 1 Start Setup Utility e Computers or tablets with keyboards A Turnonorrestart the computer quickly press esc 2 Press or tap f2 The BIOS searches 3 places for the diagnostic tools in the follow
54. m Recovery option from the HP Recovery partition select models only or use the HP Recovery media For more information see Recovering using HP Recovery Manager on page 71 If you have not already created recovery media see Creating HP Recovery media select models only on page 69 e Onselect models if you want to recover the computer s original factory partition and content or if you have replaced the hard drive you can use the Factory Reset option of HP Recovery media For more information see Recovering using HP Recovery Manager on page 71 e Onselect models if you want to remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select models only on page 73 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from support or by using the HP Recovery partition select models only If you have not already created recovery media see Creating HP Recovery media select models only on page 69 What you need to know before you get started e HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or
55. n 2 This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed e Model Warranty period 3 Model is the alphanumeric identifier used to locate documents drivers and support for the computer Warranty describes the duration in years of the warranty period for the computer 12 Chapter2 External component identification PCID label The PCID label provides the information required to properly reset the notebook firmware BIOS back to factory shipped specifications when replacing the system board The label may have a different number of characters depending on the operating system on the computer Windows 8 models PCID X0X000000000000000000000000000 X Non Windows 8 models PCID XXXXXXXX Service tag and PCID label 13 3 Illustrated parts catalog Computer major components A NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions 14 Chapter3 Illustrated parts catalog Item Component Spare part number 1 Display assembly 11 6 in 29 5 cm AG SVA LED TouchScreen includes webcam 755730 001 microphone module 2 Top cover includes TouchPa
56. n instructions Intel Management 1 5 MBytesor5 Yes Yes Stores Management Engine Codeis The Intel chipset is Engine Firmware MBytes Management programmed at the factory configured to enforce present in only Engine Code Code is updated via Intel hardware protection to specific ZBook and Settings secure firmware update block all direct read write EliteBook models Provisioning utility Unique Provisioning access to this area An For more DataandiAMT Data can be entered at the Intel utility is required for information go to third party data factory or by an updating the firmware http www hp com store administrator using the Only firmware updates support and Management Engine MEBx digitally signed by Intel select your setup utility The third party can be applied using this country Select data store contents can be utility Drivers amp populated by a remote Downloads and management console or local then follow the applications that have been on screen registered by an instructions administrator to have access to the space Bluetooth flash 2 Mbit No Yes Stores Bluetooth flash is A utility is required for Bluetooth programmed at the factory writing data to this configuration Tools for writing data to this memory and is made and firmware memory are not publicly available through newer available but can be obtained versions of the driver from the silicon vendor whenever the flash requires an upgrade 802 11 WLAN 4
57. n 2 audio out headphone audio in microphone jack 5 B backups 69 battery removal 49 spare part number 49 BIOS determining version 64 downloading an update 65 starting the Setup Utility 64 updating 64 boot order changing 73 bottom cover removal 28 spare part number buttons left TouchPad 9 power 5 right TouchPad 9 16 19 20 17 28 C cables service considerations 23 caps lock light identifying 10 chipset product description 1 components display 7 left side 5 right side 4 top 9 computer major components 14 specifications 74 connector power 4 connectors service considerations 23 D display assembly removing 53 Spare partnumber 15 19 spare partnumbers 53 subcomponents 18 display assembly subcomponents removing 53 display bezel removing 54 display cable removing 56 display cable spare part number 18 20 display enclosure spare part number 18 display hinge spare partnumber 18 display hinge cover spare part number 20 display hinge covers removing 55 display hinge covers spare part number 18 display panel product description 1 display rear cover spare part number 20 drives preventing damage 23 DVD RW Double Layer with SuperMulti Drive precautions 23 E electrostatic discharge 24 equipment guidelines 26 esc key identifying 11 Ethernet product description 2 external media cards product description 2 F fan removal 45 spare part number fn key identifying 11 16 19
58. nd wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used The flexible cord must be Type VCTF 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used Requirements for specific countries and regions 83 12 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 84 Chapter 12 Recycling Index A ACadapter 4 AC adapter spare part numbers 17 19 action keys identifying 11 audio product descriptio
59. nplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Disconnect the battery 6 Remove the fan see Fan on page 45 46 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts Remove the heat sink A NOTE You do not have to remove the fan to remove the heat sink You must disengage the tape that secures the heat sink to the fan 1 Following the 1 through 4 sequence stamped into the heat sink remove the four Phillips PM2 0x3 0 screws 1 that secure the heat sink to the system board 2 Detach the tape 2 that secures the heat sink to the fan 3 Remove the heat sink 3 22 system board components it may be necessary to move the heat sink from side to side to detach it Ef NOTE Due to the adhesive quality of the thermal material located between the heat sink and the A NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Thermal paste is used on the processor 1 and the heat sink section 2 that services it Component replacement procedures 47 ERE ene eS kip HR 7 TA Fs Reverse this procedure to install the heat sink 48 Chapter5 Removal and replacement procedures for Authorized Service Provider parts Battery Description Spare part number
60. ograms that were installed at the factory e Minimized Image Recovery select models only Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select models only allows System Recovery and Minimized Image Recovery select models only Using the HP Recovery partition select models only The HP Recovery partition allows you to perform a system recovery or minimized image recovery select models only without the need for recovery discs or a recovery USB flash drive This type of recovery can be used only if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition iy IMPORTANT For tablets with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select models only 1 From the Start screen type recovery select Recovery Manager and then select HP Recovery Environment Or Press f11 while the computer boots or press and hold f11 as you press the power button 2 Select Troubleshoot from the boot options menu 3 Select Recovery Manager and then follow the on screen instructions Using HP Recovery media to recover
61. omputer by lifting up at the seam near the display hinges 1 and then lift the cover up and off the computer 2 far enough to access the USB audio board connector on the system board A NOTE When you lift the bottom cover a cable is connected from the USB audio board installed on the inside of the bottom cover to the system board Be sure not to pull the cable loose when lifting the bottom cover Component replacement procedures 29 6 Disconnect the USB audio board cable from the system board by lifting the ZIF connector 1 and then removing the USB audio board cable from the system board connector 2 Reverse this procedure to install the bottom cover 30 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts USB audio board Description Spare part number USB audio board includes cable 755734 001 Before removing the USB audio board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system m Disconnect all external devices connected to the computer w Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 28 To remove the USB audio board 1 Position the bottom cover upside down 2 Remove the Ph
62. on and advanced firmware management and recovery software HP has provided options in Computer Setup BIOS to allow you to run in legacy BIOS if required by the operating system Examples of this requirement would be if you upgrade or downgrade the OS Where does the UEFI BIOS reside The UEFI BIOS resides on a flash memory chip A utility is required to write to the chip What kind of configuration data is stored on the DIMM Serial Presence Detect SPD memory module How would this data be written The DIMM SPD memory contains information about the memory module such as size serial number data width speed timing voltage and thermal information This information is written by the module manufacturer and stored on an EEPROM This EEPROM cannot be written to when the memory module is installed in a PC Third party tools do exist that can write to the EEPROM when the memory module is not installed in a PC Various third party tools are available to read SPD memory What is meant by Restore the nonvolatile memory found in Intel based system boards This message relates to clearing the Real Time Clock RTC CMOS memory that contains PC configuration data How can the BIOS security be reset to factory defaults and data erased Chapter 10 Statement of memory volatility iy IMPORTANT Resetting will result in the loss of information These steps will not reset Custom Secure Boot Keys See question and answer 7 for information about
63. on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Service considerations 23 Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may ha
64. on Windows 8 1 operating system on models witha 774997 001 2 cell battery 7 Speaker Kit includes left and right speakers and cable 755738 001 8 RTC battery includes cable 755735 001 9 Heat sink includes replacement thermal material 755728 001 10 Fan 755729 001 11 Power button board includes cable 755733 001 12 Hard drive does not include hard drive bracket hard drive connector cable or screws 750 GB 5400 rpm 7 0 mm 752099 001 500 GB 5400 rpm 8 GB hybrid SSD 7 0 mm 732000 005 500 GB 5400 rpm 7 0 mm 683802 005 Hard Drive Hardware Kit not illustrated includes hard drive bracket hard drive connector 755740 001 cable and screws Solid State Drives 256 GB solid state drive SSD M 2 788297 001 128 GB solid state drive SSD M 2 TLC 777774 001 13 Memory module PC3L 12800 1600 MHz 8 GB 693374 005 4 GB 691740 005 14 WLAN module Realtek RTL8188EE 802 11bgn Wi Fi Adapter 709848 005 Qualcomm QCA9565 802 11bgn 1x1 Wi Fi BT4 0 Combo Adapter 733476 005 15 Li ion battery 2 cell 29 Wh 3 82 Ah 751875 005 Chapter3 Illustrated parts catalog Item Component Spare part number 3 cell 43 Wh 3 82 Ah 778956 005 16 USB board includes cable 755734 001 17 Bottom cover Red models with 3 cell battery 784782 001 Red models with 2 cell battery 755725 001 Silver models with 3 cell battery 790944 001 Silver models with 2 cell battery 755726 001 Mass storage devices
65. onal operating system for use in models with a 2 cell battery 794721 001 N System board equipped with an Intel Pentium N3540 processor and a non Windows 8 1 operating system for use in models with a 3 cell battery 794721 501 N System board equipped with an Intel Pentium N3540 processor and the Windows 8 1 Standard operating system for use in models with a 3 cell battery 794721 601 N System board equipped with an Intel Pentium N3540 processor and the Windows 8 1 Professional operating system for use in models with a 3 cell battery 794722 001 N System board equipped with an Intel Pentium N2840 processor and a non Windows 8 1 operating system for use in models with a 3 cell battery 794722 501 N System board equipped with an Intel Pentium N2840 processor and the Windows 8 1 Standard operating system for use in models with a 3 cell battery 794722 601 N System board equipped with an Intel Pentium N2840 processor and the Windows 8 1 Professional operating system for use in models with a 3 cell battery Sequential part number listing 21 22 4 Removalandreplacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flat bladed screw driver e Magnetic screw driver e Phillips PO and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedur
66. or password enter the password at the prompt b Select Main select Restore Defaults and then select Yes to load defaults c Select the Security menu select Restore Security Level Defaults and then select Yes to restore security level defaults d Ifan asset or ownership tag is set select the Security menu and scroll down to the Utilities menu Select System IDs and then select Asset Tracking Number Clear the tag and then make the selection to return to the prior menu e Ifa DriveLock password is set select the Security menu and scroll down to Hard Drive Tools under the Utilities menu Select Hard Drive Tools select DriveLock then uncheck the checkbox for DriveLock password on restart Select OK to proceed f Ifan Automatic DriveLock password is set select the Security menu scroll down to Hard Drive Tools under the Utilities menu Select Hard Drive Tools scroll down to Automatic DriveLock then select the desired hard drive and disable protection At the automatic drive lock warning screen select Yes to continue Repeat this procedure if more than one hard drive has an Automatic DriveLock password g Select the Main menu and then select Reset BIOS Security to factory default Click Yes at the warning message h Select the Main menu select Save Changes and Exit select Yes to save changes and exit and then select Shutdown Chapter 10 Statement of memory volatility j Reboot the system If the system has a Trusted
67. orized Service Provider parts Reverse this procedure to install the solid state drive Component replacement procedures 35 36 Hard drive ET NOTE TheHard Drive Hardware Kit spare part number 755740 001 includes the hard drive bracket hard drive connector cable and screws Description Spare part number 750 GB 5400 rpm 7 0 mm 752099 001 500 GB 5400 rpm 8 GB hybrid SSD 7 0 mm 732000 005 500 GB 5400 rpm 7 0 mm 683802 005 Before removing the hard drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Disconnect the battery Remove the hard drive 1 Disconnect the hard drive connector cable 1 from the system board 2 Remove the Phillips PM2 0x7 0 screw 2 that secures the hard drive and battery to the computer 3 Remove the three Phillips PM2 0x3 0 screws 3 that secure the hard drive to the computer Chapter 5 Removal and replacement procedures for Authorized Service Provider parts 4 Asmall part of the hard drive sits under one of the battery screw tabs 4 To remove it slide the hard drive toward the top of the computer 5 and then lift it ou
68. ouble sided tape 3 Remove the RTC battery Reverse this procedure to install the RTC battery 40 Chapter5 Removal and replacement procedures for Authorized Service Provider parts Memory module Description Spare part number 8 GB PC3L 12800 1600 MHz 693374 005 4 GB PC3L 12800 1600 MHz 691740 005 Update BIOS before adding memory modules Before adding new memory make sure you update the computer to the latest BIOS A CAUTION Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems To update BIOS 1 P D om m m M Navigate to www hp com Click Support amp Drivers click Drivers amp Software In the Enter a product name number box type the computer model information and then click Search Click the link for the computer model Select the operating system and then click Next Under Step 2 Select a Download click the BIOS link Click the link for the most recent BIOS Click the Download button and then follow the on screen instructions Before removing a memory module follow these steps m o mw om Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove th
69. ower connector cable eee ee eee eese eee en eene enne etn sensas tn ene tn tain taeae teni enses tne sn este s isai 58 SWSEGIM DOAN e 59 Dre 62 5 sig Satup DODEv BIOS ino WEE FEEEEEE FERRE i me eee 64 Starting Setup Utility BIOS esee eene ntntnn tete tnens tete tns tete sete sisse tn sns tate sn sn stats senes 64 Updating th BIOS icio ctt cet ront ete tee reerd a eiaa re stasactsedacaendacsdesuucesnsdeste RE ER Sa ae RS 64 Determining the BIOS version ccsccsscesscsscssesssesssesseessecsecssecseesseessesseessesseessesseeseeseesneeseeessesaees 64 Downloading a BIOS update eese es seeeeee eene nn eere tn sene saes s tanen stas sens inse nns nns inan 65 Synchronizing a tablet and keyboard select models only eese eee tn nnne 66 7 Using HP PC Hardware Diagnostics UEFI ecce ecce ccce esee eese eee s e eee sanae nene see sese sea se s osea ases se sme se se 67 Downloading HP PC Hardware Diagnostics UEFI to a USB device sesessesseseeseeeete eene 67 8 Backing Up testering and recovering ssec ren Ee bb E EERE EEEHE EFFET EEEEER sevens 69 Creating recovery media and backups ccscsssesssessesssceeessecseecseessesseeseesseesseessesaeseseeeeeseesseseesaeesseseeeaeesneeaes 69 Creating HP Recovery media select
70. r and the Windows 8 1 Professional operating system on models with a 3 cell battery 794721 601 Intel Pentium N3540 processor and the Windows 8 1 Standard operating system on models with a 3 cell battery 794721 501 Intel Pentium N3540 processor and a non Windows 8 1 operating system on models with a 3 cell battery 794721 001 Intel Pentium N3540 processor and the Windows 8 1 Professional operating system on models with a 2 cell battery 793104 601 Intel Pentium N3540 processor and the Windows 8 1 Standard operating system on models with a 2 cell battery 793104 501 Intel Pentium N3540 processor and a non Windows 8 1 operating system on models with a 2 cell battery 793104 001 Intel Pentium N3530 processor and the Windows 8 1 Professional operating system on models with a 3 cell battery 793103 601 Intel Pentium N3530 processor and the Windows 8 1 Standard operating system on models with a 3 cell battery 793103 501 Intel Pentium N3530 processor and a non Windows 8 1 operating system on models with a 3 cell battery 793103 001 Intel Pentium N3530 processor and the Windows 8 1 Professional operating system on models with a 2 cell battery 774996 601 Intel Pentium N3530 processor and the Windows 8 1 Standard operating system on models with a 2 cell battery 774996 501 Intel Pentium N3530 processor and a non Windows 8 1 operating system on models with a 2 cell battery 774996 001 Intel Pentium N2840 processor and the Windows 8 1 Professional operating system on model
71. reinstall the software from the media provided by the manufacturer iy IMPORTANT Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues e HP Recovery media must be used if the computer hard drive fails If you have not already created recovery media see Creating HP Recovery media select models only on page 69 Restore and recovery 71 e TousetheFactory Reset option select models only you must use HP Recovery media If you have not already created recovery media see Creating HP Recovery media select models only on page 69 e fyour computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work you can obtain recovery media for your system from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions iy IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you want to retain Using HP Recovery media you can choose from one of the following recovery options A NOTE Only the options available for your computer display when you start the recovery process e System Recovery Reinstalls the original operating system and then configures the settings for the pr
72. rews 2 that secure the WLAN module to the system board The WLAN module tilts up 32 Chapter5 Removaland replacement procedures for Authorized Service Provider parts 3 Remove the WLAN module 3 by pulling the module away from the slot at an angle d NOTE Ifthe WLAN antenna cables are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 33 34 Solid state drive M 2 Description Spare part number 256 GB Solid state drive SSD M 2 788297 001 128 GB solid state drive SSD M 2 TLC 777774 001 Before removing the solid state drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Disconnect the battery Remove the solid state drive 1 Remove the Phillips PM2 0x3 5 screw 1 that secures the solid state drive to the system board 2 Remove the solid state drive 2 by pulling the drive away from the slot at an angle Chapter 5 Removal and replacement procedures for Auth
73. s WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this document e Fromthe Start screen type support and then select the HP Support Assistant app or e Fromthe Windows desktop click the question mark icon in the notification area at the far right of the taskbar NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 7 Volume button Speakers Controls speaker volume To decrease speaker volume press the edge of the button To increase speaker volume press the edge of the button Component Speakers 2 Chapter 2 External component identification Description Produce sound Display Component Description 1 Webcam light On The webcam is in use 2 Webcam Records video and captures photographs Some models allow you to video conference and chat online using streaming video To use the webcam from the Start screen type camera and then select Camera from the list of applications 3 Internal microphone Records sound 4 WLAN antenna Sends and receives wireless signals to communicate with wireless local area networks WLANs
74. s with a 3 cell battery 794722 601 Intel Pentium N2840 processor and the Windows 8 1 Standard operating system on models with a 3 cell battery 794722 501 Intel Pentium N2840 processor and a non Windows 8 1 operating system on models with a 3 cell battery 794722 001 Intel Pentium N2840 processor and the Windows 8 1 Professional operating system on models with a 2 cell battery 793105 601 Intel Pentium N2840 processor and the Windows 8 1 Standard operating system on models with a 2 cell battery 793105 501 Intel Pentium N2840 processor and a non Windows 8 1 operating system on models with a 2 cell battery 793105 001 Intel Pentium N2830 processor and the Windows 8 1 Professional operating system on models with a 2 cell battery 774997 601 Intel Pentium N2830 processor and the Windows 8 1 Standard operating system on models with a 2 cell battery 774997 501 Intel Pentium N2830 processor and a non Windows 8 1 operating system on models with a 2 cell battery 774997 001 Before removing the system board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices from the computer Remove the bottom cover see Bottom cover on page 28 v B W N Remove the battery see Battery on page 49 Component replacement procedures Disconnect the power from the computer by unplugging
75. siness PCs This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed HP Business PC products that use Intel based or AMD based system boards contain volatile DDR memory The amount of nonvolatile memory present in the system depends upon the system configuration Intel based and AMD based system boards contain nonvolatile memory subcomponents as originally shipped from HP assuming that no subsequent modifications have been made to the system and assuming that no applications features or functionality have been added to or installed on the system Following system shutdown and removal of all power sources from an HP Business PC system personal data can remain on volatile system memory DIMMs for a finite period of time and will also remain in nonvolatile memory Use the steps below to remove personal data from the PC including the nonvolatile memory found in Intel based and AMD based system boards 1 Follow steps a through j below to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen A NOTE If the system has a BIOS administrat
76. special note of each screw size and location during removal and replacement Component replacement procedures 27 Bottom cover Description Spare part number Bottom cover for use in Red models with a 3 cell battery 784782 001 Red models with a 2 cell battery 755725 001 Silver models with a 3 cell battery 790944 001 Silver models with a 2 cell battery 755726 001 Rubber Kit includes rear feet 755736 001 Before removing the bottom cover follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer Remove the bottom cover 1 Position the computer upside down 2 Pry the two rear rubber feet off the bottom cover 1 3 Remove the two Phillips PM2 5x8 0 screws 2 that secure the bottom cover to the computer to l ls e I I I L T I I I I 28 Chapter5 Removal and replacement procedures for Authorized Service Provider parts 4 Remove the two Phillips PM2 5x8 0 screws 1 and the seven Phillips PM2 0x7 0 screws 2 that secure the bottom cover to the computer T T l T d T i T H 1 1 I ri l l l BI NIMM x l l m j 5 Separate the bottom cover from the c
77. t of the computer 6 5 If itis necessary to disassemble the hard drive perform the following steps a Disconnect the hard drive connector cable 1 from the hard drive b Remove the four Phillips PM3 0x3 0 screws 2 that secure the hard drive bracket to the hard drive c Remove the hard drive bracket 3 from the hard drive The hard drive bracket hard drive connector cable and screws are available in the Hard Drive Hardware Kit spare part number 755740 001 Component replacement procedures 37 E l l a n T l B l Nn l en Reverse this procedure to install the hard drive 38 Chapter5 Removal and replacement procedures for Authorized Service Provider parts RTC battery Description Spare part number RTC battery includes cable 755735 001 Before removing the RTC battery follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Disconnect the battery Remove the RTC battery 1 Disconnect the RTC battery cable 1 from the system board Component replacement procedures 39 2 Detach the RTC battery 2 from the system board The RTC battery is secured with d
78. th a 2 cell battery 755727 001 N Power connector cable 755728 001 N Heat sink includes replacement thermal material 755729 001 N Fan 755730 001 N 11 6 in 29 5 cm AG SVA LED TouchScreen display assembly 755733 001 N Power button board includes cable 755734 001 N USB board includes cable 755735 001 N RTC battery includes cable 755736 001 N Rubber Feet Kit includes 2 rubber feet Sequential part number listing 19 Spare part number CSRflag Description 755737 001 N Screw Kit 755738 001 N Speaker Kit includes left and right speakers and cable 755740 001 N Hard Drive Hardware Kit includes hard drive bracket hard drive connector cable and screws 755896 001 N Keyboard for use in the United States includes keyboard cable and TouchPad 755896 161 N Keyboard for use in Latin America includes keyboard cable and TouchPad 755896 201 N Keyboard for use in Brazil includes keyboard cable and TouchPad 755896 291 N Keyboard for use in Japan includes keyboard cable and TouchPad 755896 DB1 N Keyboard for use in Canada includes keyboard cable and TouchPad 758845 001 N Display rear cover for use in silver models 758846 001 N Display rear cover for use in red models 758847 001 N Display hinge covers for use in all red models 758848 001 N Webcam 759503 001 N Display hinge covers for use in all silver models 761350 001 N Display cable 774996 001 N System bo
79. the Windows button and then tap f9 for boot options 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select models only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space iy IMPORTANT After you remove the HP Recovery partition you can no longer use the Windows Refresh option or the Windows option to remove everything and reinstall Windows In addition you will not be able to perform System Recovery or Minimized Image Recovery from the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select models only on page 69 Follow these steps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and then follow the on screen instructions Restore and recovery 73 9 Specifications Computer specifications 74 Metric U S Dimensions Width 308 mm 12 13 in Depth 215 1 mm 8 47 in Height 21 9mm 0 86 in Weight 1 4kg 3 08 lbs Input power Operating voltage and current 19 5 V dc 3 33 A 65 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95
80. to AC power before you begin creating the recovery media e Thecreation process can take an hour or more Do not interrupt the creation process e fnecessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining discs will be burned To create HP Recovery media iy IMPORTANT For tablets with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select models only 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Recovery Media Creation and then follow the on screen instructions If you ever need to recover the system see Recovering using HP Recovery Manager on page 71 Using Windows tools You can create system restore points and create backups of personal information using Windows tools A NOTE If storage is 32 GB or less Microsoft System Restore is disabled by default A Fromthe Start screen type help and then select Help and Support From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar For more information and steps see Help and Support Restore and recovery There are several options for recovering your system Choose the method that best matches your situation and level of expertise
81. ue E E M aee 23 we E 23 Grounding g idelines 3 erret o nete ne Ee YER Mene Ene aaea eaaa Kanaa are a taasi p a dN ESNS E ATASS 24 Electrostatic discharge damage sscssscsscsssesscesscsseeseessecssecsesssecsessesseesseseeseesanesseeseesseessesaeeess 24 Packaging and transporting guidelines esesesesceeceeceeceeceececesceeceeceaceeceeceaeeeeees 25 Workstation guidelines esee sees eeee eren ennt nnno 25 5 Removal and replacement procedures for Authorized Service Provider parts ecce esee 27 Component replacement procedures sccsscsscsssessecsseseesesesceesssessesesesseeseesaseeseessesssesseessessaesseeseesaeesseesseeaes 27 enn due 28 USB atudio board etse at 31 WLAN MOGUL e 32 Solid state drive M2 inem actes crede iti eere E nw e sd S 34 REGE EC 36 RIC DAtt ety e 4S0 SS 39 Mi wann 41 Power button bodid e 43 e aA E A E A EAN E E E E E 45 REI E E E E E E E EE E 46 Lr EEEE E A E AT A EEE N EEE A E EE 49 olete TEE E E TL OL tee E E EE EE EEE EAE 50 TouchPad button boatd rettet eterna erae eraann a Rege E ia a e akaa a anauia aeetas 51 III E ipee EEEE EEA E EE EEE E 53 P
82. upted or is attacked HP Sure Start restores the BIOS to its previously safe state without user intervention Those select computer models ship with HP Sure Start configured and enabled HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration The default configuration can be customized by advanced users To access the latest documentation on HP Sure Start go to http www hp com support and select your country Select Drivers amp Downloads and then follow the on screen instructions Using HP Sure Start select models only 81 11 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions e The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft e All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used e The power cord sets must have a
83. ut devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS A CAUTION Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly A NOTE If your tablet has a keyboard base connect the tablet to the keyboard base before beginning the steps in this chapter e Computers or tablets with keyboards A Turnonor restart the computer quickly press esc and then press f10 e Tablets without keyboards 1 Turnonorrestart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows button 2 Tap f10 Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version 64 To determine whether available BIOS updates contain later BIOS versions than the one currently installed on the computer you need to know the version of the system BIOS that is installed BIOS version information also known as ROM date and System BIOS can
84. ve occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy A CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities A CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800V 400V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000V 5 000 V 24 C
85. ving 55 Windows system restore point 69 70 Windows key identifying 11 Windows tools using 70 wireless product description 2 WLAN antenna identifying 7 WLAN module removal 32 spare part numbers 16 19 32 workstation guidelines 25 Index 87

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