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HP Officejet 7612 Wide Format e-All-in-One User's Manual

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1. ss 73 Set the dial type cise ceed ce cb Adi Leid dee Hee Lee vid ere d de a tee d dna aa Aa a aia 74 Set the redial Optlors x ae Haee a tati bela HE eet bete aed rg irs abi Fase ned ieget as 74 Set the fax speed eccccccccccec cece eeeeceeeeeceeaeeeaeeeeeeeeee ee saaeeaaaaeaanaeceeeeeeeeeeeeesaesecsceninaaeeeeeeeeess 74 Set the fax sound volume ccecceceeceeceeeeeceeecaeeceeeeeeeeeeeeeeee se sacsaecaeaaaaeaaecaecaeeeeeeeeeeeeeess 75 Faxsand digital PHONG Serviees d eoe edet tla Xaesddcce lani lace antice t aede ki aeddde ska nt dde eyes 76 Fax over Internet Protocol retener so ERR HIRED e dolce seu e dele pepe ie aa dai 77 Use reports sai caccndi evn i tev ee Lieto dees eee deeded cae eee ene eee 78 Print fax Continmation reports n Lt eee tv etit e abu das ege ab DRE ERA 78 Print fax errobTepOrts uote cn temet teriitee tat teme ecu ere uve dabit ons 79 Print and view the fax log sssssssesssseseeeneeneen me enne en nennen nennen nnns 79 Clear hotar lo R 79 Print the details of the last fax transaction cccceeceeeeeeeeceeeeceecaeceeeceeeeeeeeeeeseeeeeeeeeeeteees 80 Print a Caller ID Report 0 0 ccc cece ceeeeecceeceeee cee ce cents ete aaia aeania aaae iat aes iai daanan ii 80 View the Call Sty i eiie iet rtt edt tete tet beet eee Eaeedttta share 80 6 Web SetviC8S reed ARREN ANAE ATELA N OAAR ek picea bene EEE LAANE REDE AA
2. sssssssee eene 65 Block unwanted fax numbers ssssssssssssssssssessssesee eene nennen nnne 65 Add numbers to the junk fax list 66 Remove numbers from the junk fax list ss 66 Print a Junk Fax Report sss eene 67 Receive faxes to your computer using HP Digital Fax Fax to PC and Fax to Mac 67 vii Fax to PC and Fax to Mac requirements c ceeseeeeeeeeeeeeeeeeeeeneeetteeeneeees 67 Activate Fax to PC and Fax to Mac ssssssssssssssssseeeeenen enne 67 Modify Fax to PC and Fax to Mac settings sss 68 Set up speed dial entries esses ener nnne tenen nennen retten nnns 70 Set up and change speed dial entries sssssssssssssssee 70 Set up and change group speed dial entries sssssssssssse 70 Delete speed dial entries sse nnne nennen nnne 71 Print a list of speed dial entries ssssssssssssssssseeeeeneeemeerenennen nennen 71 Change fax Settlngs neci eee paese tet abiti E Ee duces beUa bere d E bl I EE Pug m bende abides ist 72 Configure the fax header ai ipee ttes ed crabe eda tle nae ede setae bed td neni 72 Set the answer mode Auto answer ssssssssssseeenne nennen rennen nnns 72 Set the number of rings before answering ssssssseeeeeeenn 73 Change the answer ring pattern for distinctive ring
3. 27 Print documents 5e erat ated nue 28 Print documents Windows ssssssessesseeeeenenneenen nenne nnne enne a a 28 Print documents Mac OS X nosio a enne neenn nennen rrr enne rrr nnne 28 Print DFOCDUFes ete re ets rtt ER Pee DG A etate mederi ee de eats abated 29 Print brochures Windows euer er nete eren ete t eee Ro reed s 29 Print broch r s Mac OS X iieri Srt Ere aeta Penta uis 29 Print on envelopes ix ed ee e npe ie Me Net tan dad e bat eias 31 Print on envelopes Windows maiaa eiia aa a ia aai N nene nennen ener nennen 31 Print on envelopes Mac OS X sssssssssessssseeeeeeeen nennen nennen nnne r nennen 31 Print phot s c etn dote ete s ded ot te an deat eiae ah E abe b ORE dendum dts 33 Print photos on photo paper Windows sssss eene 33 Print photos on photo paper Mac OS X sssssssssssssssseeeeeeeernen enne 33 Print photos from a memory device sssssssssssseeeene eene enne nnns 34 Print on special and custom sized paper sssssssssssssssssssseeenennennnene enne nennen nenne 35 Print on special or custom sized paper Mac OS X ssssssssssseee 35 Set up custom sizes Mac OS X aee E E ein teeee i inb E Eden ee bake eines 35 Print borderless documents or photos ccecceeeeeeecee cece ce eeee eee eeseeeeeeaaeaeceeeeeeeeeeeesecececiaeseeeeseeeteeeeees 37 Print borderless documents or photos Wi
4. sess 267 Irik cartridges depleted onemi xc emendet tdem tiet ER Gee Genre ede ae 268 Ink Cartridge failure e 269 Printer Supply upgra d e Ree Ea eet e E ERE UI eu BEER aeger te eonun ERE Rn 270 Printer supply upgrade successful sss nennen nnne 271 Printer supply upgrade problem ccccceececeeceeeeeeeeeeececneaaeaeeeeeeeeeeesececaaeaaesaeceeeeeeeneeesensseneeaeees 272 Nom HP ink cartridges installed essien 6 tione iti te gue hebt Lagen it Ln Te aimed gi eques 273 Using Original HP Cartridges has its Rewards ssssssseee eene 274 Counterfeit Cartridge Advisory ssssssssssssesseeeen eee enne nn tenens nennen inneren 275 Used Refilled or Counterfeit Cartridge Detected ssssssssssssssse 276 ENWW XV xvi Use SETUP cartridges xr io aaa S ee Ges T ete te aes 277 Do not use SETUP cartridges neonrosa a e a E a i i e T 278 Not enough ink at StartUp sis oci i ri etre E EEE E E EN 279 Use DIECKINK OMY Torro a retis i eio D Dc esto iun audit ag cides 280 Use color NK OMY serimi a a deer se dade se EEE aa Dd E EE E a EE 281 Incompatible ink Cartridges 3 2 ottime EA EAEE EEE 282 mk sensor fall re 3 deine oco atento adt vaderss edo betreibt Po De antes 283 Ink sensor warning M 284 Problem with printer preparation c ce cecccccecceeeeeeee cette eee eae a aa aaa ae a EER 285 Color Cartridge O
5. a 10 HP s Limited Warranty Statement is valid In any where the covered HP product is distributed by HP Contracts for additional warranty services such as on site service may be avafable from any authorized HP service facility In countries where the product Is distributed by HP or by an authorized Importer B Limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE C Limitations of liability 1 n the remedies provided in this Warranty Statement are the customer s sole ve remedies 2 TO THE EXTENT ALLOWED BY LOCAL LAW EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES D Local law 1 This Warranty Statement gives the customer specific legal rights The customer may also have other rights which vary from state to state in the United States from province to province in Canada and from country to country elsewhere in the world 2 To the extent that this Statement Is Inconsistent with local law this Warranty Statement shall be deemed modifie
6. 2 Turnon the Auto Answer setting 3 Change the Distinctive Ring setting to match the pattern that the telephone company assigned to your fax number Ef NOTE By default the printer is set to answer all ring patterns If you do not set the Distinctive Ring to match the ring pattern assigned to your fax number the printer might answer both voice calls and fax calls or it might not answer at all o TIP You can also use the Ring Pattern Detection feature in the printer control panel to set distinctive ring With this feature the printer recognizes and records the ring pattern of an incoming call and based on this call automatically determines the distinctive ring pattern assigned by your telephone company to fax calls For more information see Change the answer ring pattern for distinctive ring on page 73 4 Optional Change the Rings to Answer setting to the lowest setting two rings 5 Runa fax test 212 Appendix C Additional fax setup ENWW The printer automatically answers incoming calls that have the ring pattern you selected Distinctive Ring setting after the number of rings you selected Rings to Answer setting The printer begins emitting fax reception tones to the sending fax machine and receives the fax If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Case E Shared voice fax line If you receive b
7. Print a Print Quality Diagnostic Page and follow the instruction on the page to resolve poor quality copy problems For more information see Print quality troubleshooting on page 106 Solve copy problems 113 Copy defects are apparent Vertical white or faded stripes The paper might not meet Hewlett Packard paper specifications for example the paper is too moist or too rough For more information see Paper specifications on page 167 Too light or dark Try adjusting the contrast and copy quality settings Unwanted lines The scanner glass lid backing or frame might need cleaning For more information see Maintain the printer on page 22 Black dots or streaks Ink glue correction fluid or an unwanted substance might be on the scanner glass or lid backing Try cleaning the printer For more information see Maintain the printer on page 22 Copy is slanted or skewed If you are using the automatic document feeder ADF check the following Make sure that the ADF input tray is not too full Make sure that the ADF width adjusters are snug against the sides of the paper For more information see Load an original in the automatic document feeder ADF on page 15 Unclear text o Try adjusting the contrast and copy quality settings o The default enhancement setting might not be suitable for the job Check the setting and change it to enhance text or photographs if needed For more in
8. The paper might not meet Hewlett Packard paper specifications for example the paper is too moist or too rough For more information see Paper specifications on page 167 Check the settings The contrast setting might be set too light On the printer control panel touch Copy touch Settings touch Lighter Darker and then use the arrows to create darker copies Check the trays If you are copying from the automatic document feeder ADF make sure that the originals have been loaded correctly For more information see Load an original in the automatic document feeder ADF on page 15 Documents are missing or faded Check the paper 112 Chapter 8 Solve a problem ENWW The paper might not meet Hewlett Packard paper specifications for example the paper is too moist or too rough For more information see Paper specifications on page 167 Check the settings The quality setting of Fast which produces draft quality copies might be responsible for the missing or faded documents Change to the Normal or Best setting Check the original o The accuracy of the copy depends on the quality and size of the original Use the Copy menu to adjust the brightness of the copy If the original is too light the copy might not be able to compensate even if you adjust the contrast Colored backgrounds might cause images in the foreground to blend into the background or the background might appear in a different s
9. x TIP If you are using a computer running Windows you can visit the HP online support website at www hp com support This website provides information and utilities that can help you correct many common printer problems 134 Chapter8 Solve a problem ENWW Solve network problems This sectino provides solutions to common problems when you are unable to connect or use the printer over your network This section contains the following topics e Solve Ethernet network problems e Solve wireless problems e Reset the Printer Network Settings Solve Ethernet network problems If you are unable to connect the printer to your Ethernet network verify that e Make sure the Wireless light on the printer does not turn on e Make sure the Ethernet light is on where the Ethernet cable is plugged into the printer e All cable connections to the computer and the printer are secure e Thenetwork is operational and the network hub switch or router is turned on e For computer running Windows all applications including virus protection programs spyware protection programs and firewalls are closed or disabled e The printer is installed on the same subnet as the computers that use the printer e If the installation program cannot discover the printer print the network configuration page and enter the IP address manually in the installation program For more information see Understand the network configuration page on
10. 3 Touch Copy 4 Change any additional settings For more information see Change copy settings on page 53 5 To start the copy job touch Black or Color Ef NOTE If you have a color original selecting Black produces a black and white copy of the color original while selecting Color produces a full color copy of the color original 52 Chapter4 Copy ENWW Change copy settings You can customize copy jobs using the various settings available from the printer control panel including the following Number of copies Copy paper size Copy paper type Two sided printing if the depluexer is installed ID copy Copy speed or quality Lighter Darker settings Resizing originals to fit on different paper sizes Copy collation Shifting the copy margin Copy enhancements Cropping the copy with the paper layout Copy preview Set as New Defaults You can use these settings for single copy jobs To change copy settings for a single job ENWW 1 2 3 Touch Copy Select the copy function settings you want to change Touch Black or Color Change copy settings 53 Save copy settings You can save settings to be used as defaults for future jobs To save the current settings as defaults for future jobs 1 2 3 4 Touch Copy Change the number of copies and then touch Settings Make any changes to the settings and then touch Set As New Defaults Touch Yes and then touch Done 54 Chapter 4 Copy
11. e Setup Web Services using the embedded web server e Setup Web Services using the HP printer software Set up Web Services using the printer control panel The printer control panel provides an easy way to set up and manage Web Services To set up Web Services complete the following steps 1 Make sure the printer is connected to the Internet 2 On the printer control panel touch Apps or HP ePrint Touch Yes to accept the Web Services terms of use and enable Web Services 5 oo In the Auto Update screen touch Yes to allow the printer to automatically check for and install product updates EJ NOTE If a printer update is available the printer will download and install the update and then restart You will have to repeat the instructions from step 1 to set up HP ePrint ET NOTE If prompted for proxy settings and if your network uses proxy settings follow the on screen instructions to set up a proxy server If you do not have the proxy details contact your network administrator or the person who set up the network 5 When the printer is connected to the server the printer prints an information page Follow the instructions on the information page to finish the setup Set up Web Services using the embedded web server You can use the printer s embedded web server EWS to set up and manage Web Services To set up Web Services complete the following steps 1 Open the EWS For more information see Embedded web
12. 160 Chapter 8 Solve a problem ENWW ENWW Technical information This section contains the following topics e Warranty information e Printer specifications e Regulatory information e X Environmental product stewardship program e Third party licenses 161 Warranty information This section contains the following topics e Hewlett Packard limited warranty statement e Ink cartridge warranty information 162 Appendix A Technical information ENWW Hewlett Packard limited warranty statement HP product Duration of limited warranty Software Media 90 days Printer 1 year Print or ink cartridges Until the HP Ink Is depleted or the end of warranty date printed on the cartridge has been reached whichever occurs first This warranty does not cover HP Ink products that have been refilled remanufactured refurbished misused or tampered with Printheads only applies to products with customer 1 year replaceable printheads Accessories 1 year unless otherwise stated A Extent of limited 1 Hewlett Packard HP warrants to the end user customer that the HP products specified above wii be free trom a ka kiirias Se iB on quM MN which duration begins on the date of purchase by the customer 2 For software products HP s limtied warranty appiles only to a failure to execute programming Instructions HP does not warrant that the operation of any product will be interrupted or error free 3 HP s l
13. 170 Setminimum marglns itur rete bertus ble ee edicta 170 Guidelines for printing on both sides of a page sseses 172 Print resolution 2 Las eias ath tide Hav e cR eae ade Tia s de Pe To ee oe e dne 172 Copy specifications x tec e n beati ret e bled He EE eek Eee teta 172 FAS PSCINCALONS tet 35er tede dete ath regest mm cde cache xad t tecum ere rs SeDl a S 172 Scan speclfications a Eie eet seite To a gen Sed dea dae ade o d ded dude hs 173 Web Services speciflCaltlOns 3 riot etate ta tea ae c Lodo tte g edad aequ 173 AR SPINS pre e LLLI IL MES 174 Printer ADDS itr et ecd etie added itis ed aeter eed vill 174 HP website speciflCatlons ttr Eee RIESCO Bah bn da EARLIER ee E 174 Environmental specifications sssssssssssssesseee nenne emnt nennen 174 Electrical specifications ssssssssssssssssssssseneeeee enne nnne neemrent rsen nnen 175 Acoustic emission specifications ra aa aer aea a ea aea aea aaia nennen 175 Memory device specifications ssssssseseseeeneenm nenne rennen nnns 175 USB flash Grives e uoi Led UR lea E o teet 175 Regulatory Information i1 cone distrib ed sangha beoe Led LLL Re ea e dett nan etn 176 Regulatory Model Number Arocena nea e nennen nennt nnne nnns 176 FCC statement ete Htc Len a Ede Ae od Re Dadada atie LE adu do 177 Notice to us rs in Korea itr ett ites ee e shea teet il d ient etd que
14. 226 distinctive ringing change 73 parallel phone systems 212 dots or streaks troubleshoot copies 114 dots troubleshoot scan 120 double sided printing 39 driver accessories settings 20 warranty 163 DSL fax setup with parallel phone systems 210 duplexer clear jams 157 installation 20 turn on and offin driver 20 duty cycle 166 E ECM See error correction mode edit text in OCR program 48 electrical specifications 175 embedded web server about 248 opening 248 ENWW troubleshoot cannot be opened 145 Webscan 47 envelopes sizes supported 168 tray supporting 170 environmental specifications 174 environmental sustainability program 186 error correction mode 60 error messages unable to activate TWAIN source 118 error reports fax 79 EWS See embedded web server F faded copies 112 faded stripes on copies troubleshoot 114 fax answer mode 72 answering machine and modem shared with parallel phone systems 222 answering machine troubleshoot 130 answering machine set up parallel phone systems 221 auto answer 72 backup fax 63 blocking numbers 65 confirmation reports 78 dial tone test failed 124 dial type setting 74 distinctive ringing setup parallel phone systems 212 distinctive ringing change pattern 73 DSL set up parallel phone systems 210 error correction mode 60 error reports 79 forwarding 64 header 72 Internet Protocol over 77 ISDN line set up parallel phone systems 2
15. Click the AirPort icon and select the HP wireless direct printing name such as HP Print Officejet 7610 series where are the unique characters to identify your printer If HP wireless direct is turned on with security enter the password when prompted Add the printer a In System Preferences select Print amp Fax or Print amp Scan depending on your operating system Click below the list of printers at the left Select the printer from the list of detected printers the word Bonjour is listed the right column beside the printer name and click Add Print your document 244 Appendix D Network setup ENWW E Printer management tools This section contains the following topics e Toolbox Windows e HP Utility Mac OS X e Embedded web server ENWW 245 Toolbox Windows The Toolbox provides maintenance information about the printer NOTE The Toolbox can be installed from the HP Software CD if the computer meets the system requirements e Open the Toolbox Open the Toolbox 1 Open the HP printer software by doing one of the following e From the computer desktop click Start select Programs or All Programs click HP click the folder for the printer and then select the icon with the printer s name e On the Start screen right click an empty area on the screen click All Apps on the app bar and then click the icon with the printer s name 2 Inthe window that appears
16. ENWW 5 Fax You can use the printer to send and receive faxes including color faxes You can schedule faxes to be sent at a later time and set up speed dials to send faxes quickly and easily to frequently used numbers From the printer control panel you can also set a number of fax options such as resolution and the contrast between lightness and darkness on the faxes you send S NOTE Before you begin faxing make sure you have set up the printer correctly for faxing You might have already done this as part of the initial setup by using either the control panel or the HP software provided with the printer You can verify the fax is set up correctly by running the fax setup test from the control panel For more information on the fax test see Test fax setup on page 230 EZ NOTE The printer does not support B size fax This section contains the following topics e Send a fax e Receive a fax e Setup speed dial entries e Change fax settings e Faxand digital phone services e Fax over Internet Protocol e Use reports ENWW Send a fax You can send a fax in a variety of ways Using the printer control panel you can send a black and white or color fax You can also send a fax manually from an attached phone This allows you to speak with the recipient before sending the fax This section contains the following topics e Senda standard fax e Senda standard fax from the computer e Send a fax
17. e Fax memory full e Unable to communicate with printer e Low on ink e Cartridge Problem e Replace the ink cartridge e Paper Mismatch e Thecartridge cradle cannot move e Paper Jam e The printer is out of paper e Printer Offline e Printer Paused e Document failed to print e Printer failure e Door or cover open e Previously used ink cartridge installed e Ink cartridges depleted e Ink cartridge failure e Printer supply upgrade e Printer supply upgrade successful e Printer supply upgrade problem e Non HP ink cartridges installed e Using Original HP Cartridges has its Rewards e Counterfeit Cartridge Advisory e Used Refilled or Counterfeit Cartridge Detected ENWW 251 e Use SETUP cartridges e Do not use SETUP cartridges e Not enough ink at startup e Use black ink only e Use color ink only e Incompatible ink cartridges e Ink sensor failure e Ink sensor warning e Problem with printer preparation e Color cartridge out of ink e Black cartridge out of ink e Automatic document feeder cover open e Problem with ink system 252 Appendix G Errors Windows ENWW Fax memory full If Backup Fax Reception HP Digital Fax Fax to PC or Fax to Mac is enabled and the printer has a problem such as a paper jam the printer saves incoming faxes to memory until the problem is resolved However the printer s memory might fill up w
18. For more information see Understand the Printer Status Report on page 149 Check the margin settings e Make sure the margin settings for the document do not exceed the printable area of the printer For more information see Set minimum margins on page 170 B TIP Ifthe top and bottom margins in your document are smaller than 16 mm 0 63 inches the document might not print out correct E aD Check the color print settings e Make sure Print in Grayscale is not selected in the printer driver Check the printer location and length of USB cable e High electromagnetic fields such as those generated by USB cables can sometimes cause slight distortions to printouts Move the printer away from the source of the electromagnetic fields Also it is recommended that you use a USB cable that is less than 3 meters 9 8 feet long to minimize the effects of these electromagnetic fields Check the paper size e Make sure the selected paper size matches the actual loaded paper size Placement of the text or graphics is wrong Check how the paper is loaded e Make sure the paper guides fit snugly against the edges of the stack of paper and make sure the tray is not overloaded For more information see Load paper on page 16 Check the paper size e Content on a page might be cut off if the document size is larger than the paper that you are using e Make sure the paper size selected in the printer driver mat
19. It addresses all known weaknesses of WEP the original native security mechanism in the 802 11 standard WPA uses the Temporal Key Integrity Protocol TKIP for encryption and employs 802 1X authentication with one of the standard Extensible Authentication Protocol EAP types available today e WPA2 Provides enterprise and consumer wireless users with a high level of assurance that only authorized users can access their wireless networks WPA2 provides the Advanced Encryption Standard AES AES is defined in counter cipher block chaining mode CCM and supports the Independent Basic Service Set IBSS to enable security between client workstations operating connected wirelessly without a wireless router such as a Linksys wireless router or Apple AirPort Base Station Add hardware addresses to a wireless router MAC filtering MAC filtering is a security feature in which a wireless router or wireless access point is configured with a list of hardware addresses also called MAC addresses of devices that are allowed to gain access to the network through the router If the router filters hardware addresses then the printer s hardware address must be added to the router s list of accepted hardware addresses If the router does not have the hardware address of a printer attempting to access the network the router denies the printer access to the network Z CAUTION This method is not recommended however because your MAC addresses can eas
20. Mac OS X 1 Open the document on your computer that you want to fax 2 Double click HP Scan in the Applications Hewlett Packard folder 3 Select the printer that has Fax in the name 4 Select Fax Recipients from the pop up menu below the Orientation setting E NOTE If you cannot find the pop up menu do tthe following Mac OS X v10 6 Click the blue disclosure triangle next to the Printer selection OS X 10 7 Click Show Details 5 Enter the fax number and other information in the boxes provided and then click Add to Recipients 6 Select the Fax Mode and any other fax options you want and then click Send Fax Now to begin dialing the fax number and faxing the document Send a fax manually from a phone Sending a fax manually allows you to make a phone call and talk with the recipient before you send the fax This is useful if you want to inform the recipient that you are going to send them a fax before sending it When you send a fax manually you can hear the dial tones telephone prompts or other ENWW Sendafax 57 sounds through the handset on your telephone This makes it easy for you to use a calling card to send your fax Depending on how the recipient has their fax machine set up the recipient might answer the phone or the fax machine might take the call If a person answers the phone you can speak with the recipient before sending the fax If a fax machine answers the call you can send the fax directly to
21. and then click the Print Quality Report button e HP Utility Mac OS X In the Information And Support section click Print Quality Diagnostics and then click Print Print quality diagnostic page If defects are seen on the page follow the steps below 1 If the lines in Test Pattern 1 are not straight and connected align the printer For more information see Align the printhead on page 154 2 If you see white lines in any of the color blocks in Test Pattern 2 clean the printhead For more information see Clean the printhead on page 153 3 If you see white or dark lines where the arrows are pointing in Test Pattern 3 align the printer For more information see Align the printhead on page 154 If there are no defects then the printer and ink system are working properly If you still see print quality problems in your output double check your software settings and paper as described in the previous solutions Solution 7 Contact HP support There was a problem with the printhead Contact HP support for service If prompted choose your country region and then click Contact HP for information on calling for technical support 108 Chapter8 Solve a problem ENWW 29 TIP If you are using a computer running Windows you can visit the HP online support website at www hp com support This website provides information and utilities that can help you correct many common printer problems ENWW Print quality t
22. do usa the equipment on a feleghons nabwork in a country region ofher thon wher the product wos purchased Contact the vendor or Hoult eld Cima additional product support is necessary This agi has been certified by the menulacturar in accordance with Di recliva 1959 5 EC fonnex If for Pan European singla herminal commection a fa public switched tolaphona meterork PST However dug bo differunces beteecn the individual PSTMs provided in diteren coun rias the approval dows nal of itself given an uncondiliona assurance of succasshul operation on evarg PSTIM ngbwoek termination point Inthe event of peoblams you should contact your equipment suppliar in ihe firs instanca This aquipment is designed for DTMF tone dialing and loop disconmect dialing In the unlikely avant of problems with loop disconnect dialing i is commanded te use His equipment only with the AMF lone dial sating Notice to users of the German telephone network Hinwels f r Benutzer des deutschen Telafonnetzwerks Digses HP Fax ist rar fr dan Anschluss eines analogen Public Switched Telephone Mabwork PST gedoch SchlicBon Sia den TAE M Telofonsdocker dor im Licheewrmdong das HP Alir One anthalten ist an dia wondsteckoose TAE Coda N an Diosas HP Fax konn als ainzelnas Gaertil und oder in Verbindung mit seigllgm Anschluss milanduran zugelasz enen Endgart en verwendet werdan Australia wired fax statement In Ausiralia the HP desica must ba c
23. e Make sure that the computer meets at least the minimum system requirements For more information see System requirements on page 166 e f you are using a computer running Windows make sure that the USB drivers have not been disabled in the Windows Device Manager e f you are using a computer running Windows and the computer cannot detect the printer uninstall and then reinstall the HP software that came with the printer For more information see Uninstall and reinstall the HP software on page 156 ENWW Troubleshoot installation issues 147 Verify installation preliminaries e Make sure to use the installation CD that contains the correct HP software for your operating system e Before installing HP software make sure that all other programs are closed e Ifthe computer does not recognize the path to the CD ROM drive that you type make sure that you are specifying the correct drive letter e Ifthe computer cannot recognize the installation CD in the CD ROM drive inspect the installation CD for damage You can download the printer driver from the HP web site www hp com support This website provides information and utilities that can help you correct many common printer problems EZ NOTE After correcting any problems run the installation program again 148 Chapter 8 Solve a problem ENWW Understand the Printer Status Report Use the printer status report to view current printer information and ink cartridge s
24. e The printer cannot read the memory device e The printer cannot read photos on the memory device The printer cannot read the memory device e Check the memory device o Make sure that the memory device is one of the supported types For more information see Memory device specifications on page 175 o Some memory devices have a switch that controls how they can be used Make sure that the switch is set so that the memory device can be read o Inspect the ends of the memory device for dirt or material that closes a hole or spoils a metal contact Clean the contacts with a lint free cloth and small amounts of isopropyl alcohol Make sure that the memory device is working correctly by testing it with other devices e Check the memory device slot Make sure that the memory device is fully inserted into the correct slot For more information see Insert a memory device on page 19 Remove the memory device when the light is not blinking and shine a flashlight into the empty slot See if any of the small pins inside are bent When the printer is off you can straighten slightly bent pins by using the tip of a thin retracted ballpoint pen If a pin has bent in such a way that it touches another pin replace the memory card reader or have the printer serviced For more information see HP support on page 97 The printer cannot read photos on the memory device e Check the memory device The memory device might be corrupt
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26. on page 247 In the Information And Support section click Clean Printheads Click Clean and then follow the on screen instructions To clean the printhead from the embedded web server EWS 1 2 3 4 Load Letter A4 or Legal unused plain white paper into the main input tray For more information see Load standard size paper on page 16 Open the EWS For more information see Embedded web server on page 248 Click the Tools tab and then click Print Quality Toolbox in the Utilities section Click Clean Printhead and follow the on screen instructions Align the printhead The printer automatically aligns the printhead during the initial setup You might want to use this feature when the printer status page shows streaking or white lines through any of the blocks of color or if you are having print quality issues with your printouts To align the printhead from the control panel 1 2 3 Load Letter A4 or Legal unused plain white paper into the main input tray For more information see Load standard size paper on page 16 On the printer control panel touch i Right arrow and then touch Setup Touch Tools and then select Align Printhead To align the printhead from Toolbox Windows 1 Load Letter A4 or Legal unused plain white paper into the main input tray For more information see Load standard size paper on page 16 Open Toolbox For more information see Open the Toolbox on pa
27. select Print Scan amp Fax or Print amp Scan and then select Maintain Your Printer under Print 246 Appendix E Printer management tools ENWW HP Utility Mac OS X HP Utility contains tools to configure print settings calibrate the printer order supplies online and find web site support information Ey NOTE The features available in HP Utility vary depending on the selected printer Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace cartridges until prompted to do so e Toopen HP Utility To open HP Utility Double click HP Utility in the Applications Hewlett Packard folder ENWW HP Utility Mac OS X 247 Embedded web server When the printer is connected to a network you can use the printer s home page embedded web server or EWS to view status information change settings and manage it from your computer 27 NOTE For a list of system requirements for the embedded web server see Embedded web server specifications on page 167 To view or change some settings you might need a password You can open and use the embedded web server without being connected to the Internet However some features are not available This section contains the following topics e About cookies e To open the embedded web server Ab
28. the fax machine when you hear the fax tones from the receiving fax machine To send a fax manually from an extension phone 1 Load your original print side down in the left rear corner of the scanner glass or print side up in the ADF For more information see Load an original on the scanner glass on page 14 or Load an original in the automatic document feeder ADF on page 15 2 Touch Fax 3 Dial the number by using the keypad on the phone that is connected to the printer ET NOTE Do not use the keypad on the control panel of the printer when manually sending a fax You must use the keypad on your phone to dial the recipient s number 4 Ifthe recipient answers the telephone you can engage in a conversation before sending your fax ET NOTE If a fax machine answers the call you will hear fax tones from the receiving fax machine Proceed to the next step to transmit the fax 5 When you are ready to send the fax touch Black or Color A NOTE If prompted select Send Fax If you were speaking with the recipient before sending the fax inform the recipient that they should press Start on their fax machine after they hear fax tones The telephone line is silent while the fax is transmitting At this point you can hang up the telephone If you want to continue speaking with the recipient remain on the line until the fax transmission is complete Send a fax using monitor dialing Monitor dialing allows
29. 2002 Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life Material safety data sheets Material safety data sheets MSDS can be obtained from the HP Web site at www hp com go msds 186 Appendix A Technical information ENWW Recycling program HP offers an increasing number of product return and recycling programs in many countries regions and partners with some of the largest electronic recycling centers throughout the world HP conserves resources by reselling some of its most popular products For more information regarding recycling of HP products please visit www hp com hpinfo globalcitizenship environment recycle HP inkjet supplies recycling program HP is committed to protecting the environment The HP Inkjet Supplies Recycling Program is available in many countries regions and lets you recycle used print cartridges and ink cartridges free of charge For more information go to the following Web site www hp com hpinfo globalcitizenship environment recycle ENWW Environmental product stewardship program 187 Disposal of waste equipment by users in private households in the European Union Lnd rim iz kets eal md mul ml e rm erri ris dnd i sanas ear uui mip hey rm ius aisi in n TELLE irs mum argen ins a aram rd ag komm aisi owes 3 t P aam iier gni ume sr ad ma eum road dva ei uium
30. Cable to the correct port on the back of your computer o Verify that the correct TWAIN source is selected In the HP software check the TWAIN source by selecting Select Scanner on the File menu e Reload document and then restart job o Touch OK on the printer control panel and then reload the remaining documents in the ADF For more information see Load an original in the automatic document feeder ADF on page 15 Scanned image quality is poor e Theoriginal is a second generation photo or picture Reprinted photographs such as those in newspapers or magazines are printed by using tiny dots of ink that make an interpretation of the original photograph which degrades the quality Often the ink dots form unwanted patterns that can be detected when the image is scanned or printed or when the image appears on a screen If the following suggestions do not solve the problem you might need to use a better quality version of the original 118 Chapter 8 Solve a problem ENWW ENWW To eliminate the patterns try reducing the size of the image after scanning Print the scanned image to see if the quality is better Make sure that the resolution and color settings are correct for the type of scan job For best results use the scanner glass for scanning rather than the ADF Text or images on the back of a two sided original appear in the scan o Two sided originals can bleed text or images from the back side to the scan if
31. Click Show Details 4 Select a paper size from the pop up menu If the Paper Size pop up menu is not in the Print dialog click the Page Setup button When you are done selecting the paper size click OK to close Page Setup and return to the Print dialog 5 Click Paper Type Quality from the pop up menu and then select the following settings e Paper Type The appropriate photo paper type e Quality Best or Maximum dpi 6 If necessary change the photo and color options a Click the disclosure triangle beside Color Options and select the appropriate Photo Fix options e Off Applies no automatic adjustments to the image e Basic Automatically focuses the image moderately adjusts image sharpness b To print the photo in black and white click Grayscale from the Color pop up menu and then select one of the following options e High Quality Uses all the available colors to print your photo in grayscale This creates smooth and natural shades of gray 7 Select any other print settings that you want and then click Print to begin printing Print photos from a memory device You can connect a USB flash drive such as a keychain drive or portable hard drive to the USB port on the front of the printer For more information about using memory devices see Insert a memory device on page 19 Z CAUTION Attempting to remove a memory device while it is being accessed can damage files on the memory device You can safely remove a m
32. Nol al cartridges are available it all regere Additional Assistance Fax Settings 23 Fan Spd Modun 140 24 Bacup Fax Reception On 25 Fox Powergen OF 28 fat Aree Or 47 ge Aer 25 Oateetve fing Ad Hinge 29 OVD Error Coevectton Mode Or 34 Fax to PD OF Fax Usage information 35 Fane Sent 0 N Foe Roosers Yetow Bion mmm wsa15sET P HP o SETUP xw 20110715 2012075 t24a2 1 g 1 a HP ORI on mox Fer mare bornean about hew te change settings arci impress pubens ves tre uer docamenaltien for you device This QOGUTHO EU iS Gets OF your corspulr silir you mitad fis sctware etter om fy HP Office 8 0 Wide Format e Ad in One Printer Software CArnidomes or Ihi tel Viewer Mac OS Fax Test Seip TO witty fiat pour prodr i matup correctly fer Fire nun fe Fac Tost Vou can 300094 Pis hee hon ffo doido Corrie pened or bon the HP Officaspe 000 Vise Porras e Allan One Primer Software Wireless Natworx Test Ta verify pour prodat is setup comecty tor Ul rm lem na the Wrokna Nabwork Tast Y ou can access his last bon fe dedos control penes 1 Product Information Shows printer information such as the printer name model number serial number and firmware version number the accessories that are installed such as the automatic Understand the Printer Status Report 149 two sided printing accessory or duplexer and the number of pages printed from the trays and accessories 2 Print Usa
33. Order printing supplies online esssssssssssssesssseseeeen ennemis tnn nnn innen nesteen nent 203 SUDD IeS fire toon hrec aue MOL taftub s E HIM IPLA es M decre 204 Ink cartridges i ote Dd ai te C tede uta 204 FIP papere aine tti tnt t pate e ie eas tun LP oL inia reae dou cet de 204 Appendix Additional fax setup 1 critt eret ntt reper eoa reine tance rie rto eite nee annue ide 205 Set up faxing parallel phone systems sssssseennne nennen nennen nenne 206 Select the correct fax setup for your home or office essssssee 207 Case A Separate fax line no voice calls received ssseee 209 Case B Set up the printer with DSL sssssssssseeeeeenemeernerntnnnns 210 Case C Set up the printer with a PBX phone system or an ISDN line 211 Case D Fax with a distinctive ring service on the same line esessessss 212 Case E Shared voice fax line sss enne 213 Case F Shared voice fax line with voice mail ssssssR RH 214 Case G Fax line shared with computer modem no voice calls received 215 Set up the printer with a computer dial up modem sss 215 Set up the printer with a computer DSL ADSL modem sssss 216 Case H Shared voice fax line with computer modem sssssss
34. Part of the document did not scan or text is missing Text cannot be edited Error messages appear Scanned image quality is poor Scan defects are apparent Scanner did nothing Check the original o Make sure that the original is loaded correctly For more information see Load an original on the scanner glass on page 14 or Load an original in the automatic document feeder ADF on page 15 Check the printer o The printer might be coming out of Sleep mode after a period of inactivity which delays processing a short while Wait until the printer displays the Home screen Check the HP software Make sure that the HP software provided with the printer is installed correctly ET NOTE If you do not scan frequently you can choose to turn off the feature o Windows Open the HP printer software For more information see Open the HP printer software Windows on page 25 In the window that appears select Print Scan amp Fax or Print amp Scan and then select Scan a Document or Photo under Scan o Mac OS X Open HP Utility For more information see HP Utility Mac OS X on page 247 Under Scan Settings click Scan to Computer and ensure that Enable Scan to Computer is selected Scan takes too long Check the settings Scanning with higher scan resolution takes longer and results in larger file sizes Use high resolutions only when necessary Lower the resolution to scan more quickly I
35. Printer supply upgrade successful 271 Printer supply upgrade problem The supply upgrade was not successful The cartridges listed in the message can still be used in this printer Replace the Supply Upgrade cartridge For more information see Replace the ink cartridges on page 92 272 Appendix G Errors Windows ENWW Non HP ink cartridges installed HP cannot guarantee the quality or reliability of non HP supplies Printer service or repairs required as a result of using a non HP supply will not be covered under warranty If you believe you purchased original HP ink cartridges visit HP at www hp com go anticounterfeit for more information or to report fraud ENWW Non HP ink cartridges installed 273 Using Original HP Cartridges has its Rewards HP rewards loyal customers for using original HP supplies Click the button below the message to view Rewards online Reward may not be available in all regions 274 Appendix G Errors Windows ENWW Counterfeit Cartridge Advisory The installed cartridge is not a new original HP cartridge Contact the store where this cartridge was purchased To report suspected fraud visit HP at www hp com go anticounterfeit To continue using the cartridge click Continue ENWW Counterfeit Cartridge Advisory 275 Used Refilled or Counterfeit Cartridge Detected The original HP ink in the cartridge has been depleted The solution for this problem is to replace the ink cartridge or click OK to con
36. This feature is available even if you did not install the printer software on your computer Ey NOTE If you are unable to open Webscan in the EWS your network administrator might have turned it off For more information contact your network administrator or the person who set up your network For more information see Embedded web server on page 248 To scan using Webscan 1 Load your original print side down on the left rear corner of the scanner glass or print side up in the ADF For more information see Load an original on the scanner glass on page 14 or Load an original in the automatic document feeder ADF on page 15 2 Open the embedded web server For more information see Embedded web server on page 248 3 Click the Scan tab click Webscan in the left pane change any settings and then click Start Scan xX TIP To scan documents as editable text you must install the HP software included with the printer For more information see Scanning documents as editable text on page 48 ENWW Scan using Webscan 4T Scanning documents as editable text When scanning documents you can use the HP software to scan documents into a format that you can search copy paste and edit This allows you to edit letters newspaper clippings and many other documents This section contains the following topics To scan documents as editable text Guidelines for scanning documents as editable text To sc
37. UH Ue cet ee de Hue Ba gue done ce LE ee dd ieee 19 ENWW 2 Print vi InstallithesaCCESSONES 2 hse necs oct etd eed tente cen ote te bee eter ot ana emet DOE MEE que DU 20 Install the automatic two sided printing accessory duplexer sseeesesssss 20 Turn on accessories in the printer driver essssssssssssssssssseeeene rennen 20 To turn on accessories Windows ssssseseeeneeneeenn 20 To turn on accessories on Mac OS X ssssssssseeenneeeeeennn 20 Maintain tlie printer eec eg e ege dete te IRE abb qute ebd t Ei Eae Re ER Ee habe pote Ra 22 Glean the scanner glass oed b eese E see OE bee N 22 Clean the exterior ism Ute Led etee fee esee dein eie TORVT Ea Pene arua o e EFT H dadas 22 Clean the automatic document feeder ssssssssssssssseeeeemeeennnn 23 Restore factory defaults 1 5 ets Eee Deseo titan da lian o Seta 23 Update the printer ones eden e niit eene Sae Ud a dE Y ai e que oca ee ode an Eiai 24 Update the printer using the embedded web server ssssssssssssee 24 Update the printer using the printer control panel ssssssss 24 Open the HP printer software Windows ssssssseeeeenn eene enne rne en ener nnns 25 Turnthie printerxoff ie eee Pe eet eit i ee a ed aga eee bh pat M abeat Let d 26
38. WPS osese 233 To connect the printer using the Push Button Method 234 To connect the printer using the PIN Method 234 Set up the printer using the embedded web server EWS 234 Change the connection type serieren naaie a Ea PETEN PAREA AERE AUE FAIRE 235 Change from an Ethernet connection to a wireless connection 235 Change from a USB connection to a wireless connection 235 Change from a wireless connection to a USB or Ethernet connection 236 Test the wireless connection sssssssssssseeneeeeeeeeene erre nnrrnnr nnns 236 Guidelines for ensuring wireless network security sss 236 Overview of security settings ssssssssmenn 236 Add hardware addresses to a wireless router MAC filtering 237 Other wireless security guidelines ssessss 237 Guidelines for reducing interference on a wireless network cccceeceeeeeeeeeeeeeeeeeeeees 238 Change basic network settings ssssssssssssseeneeeeeennee nennen nnne nennen rne eene 239 View and print network settings ssssssssseeennm een nennen nnns 239 Turn the wireless radio on and off ccc cece cece cece eee e eee e teeta ee eee eae eaaeeaeeaaaeaaaeaaecaaeeaeeeeeeees 239 Change advanced network settings e
39. a fax A confirmation message that indicates whether a fax was successfully sent appears briefly on the control panel display after each transaction ET NOTE If the reports are not legible you can check the estimated ink levels from the control panel or the HP software For more information see Printer management tools on page 245 NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until prompted to do so E NOTE Ensure that the printheads and ink cartridges are in good conditions and installed properly For more information see Work with ink cartridges on page 88 This section contains the following topics e Print fax confirmation reports e Print fax error reports e Print and view the fax log e Clear the fax log e Print the details of the last fax transaction e Print a Caller ID Report e View the Call History Print fax confirmation reports If you require printed confirmation that your faxes were successfully sent follow these instructions to enable fax confirmation before sending any faxes Select either On Fax Send or On Send and Receive The default fax confirmation setting is Off This means that a confirmation report is not printed for each fax sent or received A confirmation message indicating wh
40. aaa 177 VCCI Class B compliance statement for users in Japan ssseeeeee 178 Notice to users in Japan about the power cord e eecceeceeeceeeeeeeeeeeeeeteeeteteeeeeteees 178 Noise emission statement for Germany sss enne 178 GS Declaration Germany oreore i theta benennen teenage ndun 178 Notice to users of the U S telephone network FCC requirements sssus 179 Notice to users of the Canadian telephone network sssssssssssee 180 Notice to users in the European Economic Area sssssssssssssssee 181 Notice to users of the German telephone network ccccccccecceeceeeeeeeeeeeeeeeeeeeeeteeteees 181 Australia wired fax statement e aa aa a er e E a RAA Oe a EA eE 181 European Union Regulatory Notice ssssseene nennen nnns 181 Regulatory information for wireless products sssssseeeeneen 183 Exposure to radio frequency radiation c cccccccceceeceeeeeeeeeeeeeeeeeeeeeeeeeeeees 183 Notice to users in Brazil sssssssssssssssssssssseeenrenrennnene nennen 183 Notice to users in Canada sssssssssssssseeeeeeeeee eene 184 ENWW Notice to sers Ii L alWah ieri re pue aaa Ie be rire eee 184 Notice to users in Mexico 02 ceccecceece cece eee eeeeeeeceeeeaaeaaecaeeceeeeeeeeeeeeeeeteeeeeeteees 185 Notice t users AM Japan dt e eet ette ela aer t eat tt hb d
41. and plugged into a power outlet Press the Power button to turn on the printer After turning on the printer HP recommends you wait five minutes before sending or receiving a fax The printer cannot send or receive faxes while it is initializing after being turned on e If Fax to PC or Fax to Mac has been enabled you might not be able to send or receive faxes if the fax memory is full limited by printer memory e Make sure you used the phone cord supplied in the box with the printer to connect to the telephone wall jack One end of the phone cord should be connected to the port labeled 1 LINE on the back of the printer and the other end to your telephone wall jack as shown in the illustration 1 Telephone wall jack 2 Usethe phone cord supplied in the box with the printer to connect to the 1 LINE port 126 Chapter 8 Solve a problem ENWW ENWW If the phone cord that came with the printer is not long enough you can use a longer 2 wire phone cord to extend the length You can purchase the cord at an electronics store that carries phone accessories Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone If you do not hear a dial tone call your local telephone company for service Other equipment which uses the same phone line as the printer might be in use For example you cannot use the printer for faxing if an extension phone is of
42. and then touch Fax Reports 3 Touch Fax Error Report 4 Touch to select one of the following On Send and Receive Prints whenever a fax error occurs Off Does not print any fax error reports On Fax Send Prints whenever a transmission error occurs This is the default setting On Fax Receive Prints whenever a receiving error occurs Print and view the fax log You can print a log of faxes that have been received and sent by the printer To print the fax log from the printer control panel 1 Touch Right arrow and then touch Setup 2 Touch Fax Setup and then touch Fax Reports 3 Touch Fax Log Clear the fax log Use the following steps to clear the fax log ENWW Use reports 79 EJ NOTE Clearing the fax log also deletes all faxes stored in memory To clear the fax log 1 Touch gt Right arrow and then touch Setup 2 Doone ofthe following e Touch Tools Or e Touch Fax Setup and then touch Fax Tools 3 Touch Clear Fax Log Print the details of the last fax transaction The Last Fax Transaction report prints the details of the last fax transaction to occur Details include the fax number number of pages and the fax status To print the Last Fax Transaction report 1 Touch Right arrow and then touch Setup 2 Touch Fax Setup and then touch Fax Reports 3 Touch Last Transaction Print a Caller ID Report Use the following procedure to print a list of Caller ID fax numbe
43. and utilities that can help you correct many common printer problems If prompted select your country region and then click Contact HP for information about calling for technical support This web site also offers technical support drivers supplies ordering information and other options such as e Access online support pages e Send HP an email message for answers to your questions e Connect with an HP technician by using online chat e Check for HP software updates You can also obtain support from the HP software for Windows or Mac OS X which provide easy step by step solutions to common printing problems For more information see Printer management tools on page 245 Support options and availability vary by printer country region and language HP support by phone The phone support numbers and associated costs listed here are those in effect at time of publication and are applicable only for calls made on a land line Different rates may apply for mobile phones ENWW HP support 97 For the most current HP list of telephone support numbers and call costs information see www hp com support During the warranty period you may obtain assistance from the HP Customer Care Center EJ NOTE HP does not provide telephone support for Linux printing All support is provided online at the following web site https launchpad net hplip Click the Ask a question button to begin the support process The HPLIP web
44. button For more information see Turn the printer off on page 26 Make sure all ink cartridges are installed If any of the ink cartridge is missing the printer will perform extra servicing to protect the printheads Alignment fails ENWW If the alignment process fails make sure you have loaded unused plain white paper into the input tray If you have colored paper loaded in the input tray when you align the ink cartridges the alignment fails If the alignment process fails repeatedly you may need to clean the printhead or you might have a defective sensor To clean the printhead see Clean the printhead on page 153 If cleaning the printhead does not solve the problem contact HP support Go to www hp com support This website provides information and utilities that can help you correct many common printer problems If prompted select your country region and then click Contact HP for information on calling for technical support Solve printer problems 101 The printer is not responding nothing prints There are print jobs stuck in the print queue e Open the print queue cancel all documents and then reboot the computer Try to print after the computer reboots Refer to the Help system for the operating system for more information Check the printer setup e For more information see General troubleshooting tips and resources on page 100 Check the HP software installation e Ifthe printer is turned off wh
45. calls and another ring pattern to fax calls HP recommends that you request double or triple rings for a fax number When the printer detects the specified ring pattern it answers the call and receives the fax x TIP You can also use the Ring Pattern Detection feature in the printer control panel to set distinctive ring With this feature the printer recognizes and records the ring pattern of an incoming call and based on this call automatically determines the distinctive ring pattern assigned by your telephone company to fax calls If you do not have a distinctive ring service use the default ring pattern which is All Rings E NOTE The printer cannot receive faxes when the main phone number is off the hook To change the answer ring pattern for distinctive ring 1 Verify that the printer is set to answer fax calls automatically 2 Touch f Right arrow and then touch Setup 3 Touch Fax Setup and then select Advanced Fax Setup 4 Touch Distinctive Ring ENWW Change fax settings 73 5 Amessage appears stating that this setting should not be changed unless you have multiple numbers on the same telephone line Touch Yes to continue 6 Do one of the following e Touch the ring pattern assigned by your telephone company to fax calls Or e Touch Ring Pattern Detection and then follow the instructions on the printer control panel E NOTE If the Ring Pattern Detection feature cannot detect the ring pattern or i
46. causa harmbul interforence and 2 this device must accepi ony slarferance received including inference that may cause undesired oporo fion Notice to users in Korea 0 FFE zLEHER BZI O 8 Puizrpeitbe d E B 7724 F B zi td ARE Hg NEL EE EDI CEBE E8717 oe HAH A SAS Vell ENWW Regulatory information 177 VCCI Class B compliance statement for users in Japan Ome SOARS TY Ud E piPetA C ATS Ce SRA LE OETA DOHAN Ai zA LELZaedm CIEL TPA tha SS FERS rs p TI eE WAE E oE EL RE DELT FE VCCIB Notice to users in Japan about the power cord Sick Sent RRI KeSeu ren Ame nc RRoI KG HORACE RECA Noise emission statement for Germany Gerauschemission lp lt 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45535 T 19 GS Declaration Germany GS Erkl rung Doutschland Das Gerai ist nichi for dia Banizung im vemitelboren Gesichtskeld am Bildschinmarbesnlatz vorgasghan Um sitiranda Raflaxionen am Bildschirmarboitsolot zw vermeiden dart dieses Produkt racht im wnmitolboran Gaszchislald platziert warden 178 Appendix A Technical information ENWW Notice to users of the U S telephone network FCC requirements ENWW Notice to users of the ptg metak FOC as gt sen is epee cll kan cnn amer a product identifier in ard jeck usd fo connect this cquipmess to the premises wiring ard telephone retest mus jalopeno cad pail mortar p aoe it in deni fo Ec connected ie o eh rey Si onc be ene eae m
47. color ink only is limited so have replacement ink cartridges available when you are printing with black or color ink only e When there is no longer sufficient ink to print you will get a message that one or more cartridges are depleted and you will need to replace the depleted cartridges before you resume printing A CAUTION While ink cartridges are not damaged when left outside of the printer the printhead does need to have all cartridges installed at all times after the printer is set up and in use Leaving one or more cartridge slots empty for an extended period may lead to print quality problems and possibly damage the printhead If you have recently left a cartridge out of the printer for an extended period or if you have had a recent paper jam and have noticed poor print quality clean the printhead For more information see Clean the printhead on page 153 ENWW Printing with black or color ink only 91 Replace the ink cartridges ET NOTE For information on recycling used ink supplies see HP inkjet supplies recycling program on page 187 If you do not already have replacement ink cartridges for the printer see HP supplies and accessories on page 202 ET NOTE At this time some portions of the HP web site are available in English only E NOTE Not all cartridges are available in all countries regions CAUTION HP recommends that you replace any missing cartridges as soon as possible to avoid print quality iss
48. common with digital answering machines The following actions might help solve these problems When you have an answering machine on the same phone line you use for fax calls try connecting the answering machine directly to the printer as described in Case Shared voice fax line with answering machine on page 221 Make sure the printer is set to receive faxes automatically For information on setting up the printer to receive faxes automatically see Receive a fax on page 62 Make sure the Rings to Answer setting is set to a greater number of rings than the answering machine For more information see Set the number of rings before answering on page 73 Disconnect the answering machine and then try receiving a fax If faxing is successful without the answering machine the answering machine might be causing the problem o Reconnect the answering machine and record your outgoing message again Record a message that is approximately 10 seconds in duration Speak slowly and at a low volume when recording your message Leave at least 5 seconds of silence at the end of the voice message There should be no background noise when recording this silent time Try to receive a fax again E NOTE Some digital answering machines might not retain the recorded silence at the end of your outgoing message Play back your outgoing message to check e l fthe printer shares the same phone line with other types of phone equipment
49. cover 1 This provides easy access to the rollers 2 and separator pad 3 1 Automatic document feeder cover 2 Rollers 3 Separator pad 3 Lightly dampen a clean lint free cloth with distilled water then squeeze any excess liquid from the cloth 4 Use the damp cloth to wipe any residue off the rollers or separator pad Ef NOTE If the residue does not come off using distilled water try using isopropyl rubbing alcohol 5 Close the cover of the automatic document feeder Restore factory defaults This section provides instructions about how to restore your printer back to the factory defaults 1 Touch Right arrow and then touch Setup 2 Touch Tools and then touch Restore Factory Defaults ENWW Maintain the printer 23 Update the printer HP is always working to improve the performance of its printers and bring you the latest features If the printer is connected to a network and Web Services has been enabled you can check for and install printer updates To update the printer use one of the following methods e Update the printer using the embedded web server e Update the printer using the printer control panel Update the printer using the embedded web server 1 Open the EWS For more information see Embedded web server on page 248 2 Click the Web Services tab 3 In the Web Services Settings section click Product Update click Check Now and then follow the on screen in
50. email addresses included in the To or Cc fields Only enter the email address of your HP printer in the To field Do not enter any additional email addresses in the other fields EJ NOTE The HP ePrint server does not accept email print jobs if there are multiple email addresses included in the To or Cc fields Only enter the email address of your HP printer in the To field Do not enter any additional email addresses in the other fields e Supported file types PDF o HTML o Standard text file formats o Microsoft Word PowerPoint o Image files such as PNG JPEG TIFF GIF BMP Ef NOTE You might be able to use other types of files with HP ePrint However HP cannot guarantee that they function correctly with the printer because they have not been fully tested Printer Apps To use certain Printer Apps you might need to set up an account with a partner website For more information visit www eprintcenter com HP website specifications e A web browser either Microsoft Internet Explorer 6 0 or higher Mozilla Firefox 2 0 or higher Safari 3 2 3 or higher or Google Chrome 3 0 with the Adobe Flash plug in version 10 or higher e Anlnternet connection Environmental specifications Operating environment e Operating temperature 5 to 40 C 41 to 104 F Recommended operating conditions 15 to 32 C 59 to 90 F Recommended relative humidity 20 to 8096 noncondensing Storage environment e Storag
51. fax setup test 122 head 153 header fax 72 Help 8 HP Utility Mac OS X opening 247 humidity specifications 174 l ink cartridges 6 check ink levels 90 locating 6 ordering online 203 part numbers 150 204 replace 92 status 150 supported 166 tips 89 warranty 163 warranty expiration dates 150 yields 166 ink level icons 8 ink levels check 90 292 Index ink cartridge access door locating 6 input tray capacity 170 paper sizes supported 167 paper types and weights supported 170 installation accessories 20 duplexer 20 hardware installation suggestions 147 HP software installation suggestions 147 troubleshooting issues 147 Internet Protocol fax using 77 IP address checking for printer 145 IP settings 240 ISDN line set up with fax parallel phone systems 211 J jams clear 157 paper 157 159 paper to avoid 13 junk fax mode 65 L language printer 166 light images troubleshoot copies 114 scans 120 lights control panel 7 line condition test fax 125 lines copies troubleshoot 114 scans troubleshoot 119 120 link speed setting 240 log fax print 79 M Mac OS 29 custom sized paper 35 Print borderless 37 Print photos 33 print settings 28 turn accessories on and off in driver 20 Mac OS X HP Utility 247 maintain printhead 153 maintenance align printhead 154 check ink levels 90 clean printhead 153 diagnostic page 108 print quality report 108 printhead 153 replace
52. have to reconnect the printer to the wireless network using the Wireless Setup Wizard For more information see Set up the printer using the Wireless Setup Wizard on page 233 x TIP You can visit the HP online support website at www hp com support for information and utilities that can help you correct many common printer problems ENWW Solve network problems 143 Configure your firewall software to work with the printer A personal firewall which is security software running on your computer can block network communication between your printer and your computer If you are having problems such as Printer not found when installing HP software Unable to print print job stuck in queue or printer goes offline Scan communication errors or scanner busy messages Unable to see printer status on your computer The firewall might be preventing your printer from notifying computers on your network where it can be found If you are using the HP software on a computer running Windows and cannot find the printer during installation and you know the printer is on the network or if you have already successfully installed HP software and experience problems check the following If you have just installed the HP software try turning off your computer and the printer and then turning them both on again Keep your security software up to date Many security software vendors provide updates that correct known issues and provide the la
53. instructions to load custom size paper Z CAUTION Use only custom size paper that is supported by the printer For more information see Paper specifications on page 167 1 Lift the output tray 2 Slide the paper width guide out as far as possible E NOTE If you are loading larger size paper pull up the front edge of the input tray to extend it 3 Insert the paper print side down in the tray Make sure the stack of paper is inserted as far inside the printer as possible and does not exceed the line marking in the tray Ef NOTE Do not load paper while the printer is printing 4 Slide the paper guides in the tray until they touch the edge of the stack of paper 5 Lower the output tray 6 Pull out the output tray extension 18 Chapter 1 Get started ENWW Insert a memory device Using the USB port on the front of the printer you can connect a USB flash drive You can also transfer files from the USB flash drive to your computer or scan files to the USB flash drive from the printer Z CAUTION Attempting to remove a USB flash drive while it is being accessed can damage files on the USB flash drive You can safely remove a USB flash drive only when the status light is not blinking ET NOTE The printer does not support encrypted USB flash drives For more information about USB flash drives that can be used with the printer see Memory device specifications on page 175 To connect a USB flash d
54. manually from a phone e Send a fax using monitor dialing e Send a fax from memory e Schedule a fax to send later e Senda fax to multiple recipients e Send a fax in Error Correction Mode Send a standard fax You can easily send a single or multiple page black and white or color fax by using the printer control panel E NOTE If you need printed confirmation that your faxes were successfully sent enable fax confirmation before sending any faxes x TIP You can also send a fax manually from a phone or by using monitor dialing These features allow you to control the pace of your dialing They are also useful when you want to use a calling card to charge the call and you have to respond to tone prompts while dialing To send a standard fax from the printer control panel 1 Load your original print side down in the left rear corner of the scanner glass or print side up in the ADF For more information see Load an original on the scanner glass on page 14 or Load an original in the automatic document feeder ADF on page 15 2 Touch Fax 3 Enter the fax number by using the keypad 29 TIP To add a pause in the fax number you are entering touch repeatedly until a dash appears on the display 4 Touch Black or Color If the printer detects an original loaded in the automatic document feeder it sends the document to the number you entered o TIP Ifthe recipient reports issue
55. modem e Shared voice fax with computer DSL ADSL modem Shared voice fax with computer dial up modem If you use your phone line for both fax and telephone calls use these instructions to set up your fax There are two different ways to set up the printer with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports E NOTE If your computer has only one phone port you need to purchase a parallel splitter also called a coupler as shown in the illustration A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a two line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Figure C 8 Example of a parallel splitter E To set up the printer on the same phone line as a computer with two phone ports Figure C 9 Back view of the printer ED 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port 3 Parallel splitter 4 Computer with modem 5 Telephone 218 Appendix C Additional fax setup ENWW 1 Remove the white plug from the port labeled 2 EXT on the back of the printer 2 Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it i
56. more information see Update the printer on page 24 e Make sure Web Services is enabled on the printer For more information see Set up Web Services using the printer control panel on page 83 e Make sure the network hub switch or router is turned on and working correctly e If you are connecting the printer using an Ethernet cable make sure you are not connecting the printer using a phone cord or a crossover cable to connect the printer to the network and that the Ethernet cable is securely connected to the printer For more information see Solve Ethernet network problems on page 135 e Ifyou are connecting the printer using a wireless connection make sure the wireless network is functioning properly For more information see Solve wireless problems on page 135 e Ifyou are using HP ePrint check the following o Make sure the printer s email address is correct o Make sure that the printer s email address is the only address listed in the To line of the email message If other email addresses are listed in the To line the attachments you are sending might not print o Make sure you are sending documents that meet the HP ePrint requirements For more information see Web Services specifications on page 173 e f your network uses proxy settings when connecting to the Internet make sure the proxy settings you are entering are valid o Check the settings being used by the Web browser you are using such as Int
57. nor may OpenSSL appear in their names without prior written permission of the OpenSSL Project 6 Redistributions of any form whatsoever must retain the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS IS AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES 196 Appendix A Technical information ENWW ENWW LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim Hudson tjh cryptsoft com Copyright c 1998 2006 The OpenSSL Project All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following cond
58. not prints ii e et eo ed Bgm e M eL E ter dens 130 The computer cannot receive faxes Fax to PC and Fax to Mac nssr 131 Solve problems using Web Services and HP websites ssssssseene enn 132 Solve problems using Web Services ssssssssseeeneeeeenee eere 132 Solve problems using HP websites sssssessseee nennen 133 Solve memory device problems ssssssssssssseeeeeenee eee nennen nennen enne rne nennen 134 ENWW Appendix A Technical information ENWW Solve network problems Printhead maintenance Warranty information Printer specifications The printer cannot read the memory device ec eeeeeeeeceeeee eee etetteeee eee teaeeeeeeeetttaeeeeeeee 134 The printer cannot read photos on the memory device ccccccccceeecececeeeeeeeeeeeeeeteess 134 M 135 Solve Ethernet network problems sss eene 135 Solve wireless problems ceceecceeceecceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeecsaeeaaeeaeaeaaesaeeeeeees 135 Basic wireless troubleshooting sesssee e 136 Advanced wireless troubleshooting sssee en 137 Step 1 Make sure your computer is connected to your network 138 Step 2 Make sure that the printer is connected to your network 139 Step 3 Make sure your computer is not connected over a Virtual Private Network VP
59. on the printer No special drivers or software are needed If you can send an email you can print from anywhere using HP ePrint Once you have signed up for an account on ePrintCenter you can sign in to view your HP ePrint job status manage your HP ePrint printer queue control who can use your printer s HP ePrint email address to print and get help for HP ePrint Printer Apps Printer Apps allow you to easily locate and print preformatted web content directly from your printer You can also scan and store your documents digitally on the Web Printer Apps provide a wide range of content from store coupons to family activities news travel sports cooking photos and many more You can even view and print your online images from popular photo sites Certain Printer Apps also allow you to schedule the delivery of app content to your printer Pre formatted content designed specifically for your printer means no cut off text and pictures and no extra pages with only one line of text On some printers you can also choose paper and print quality settings on the print preview screen All without even having to turn on your computer 82 Chapter 6 Web Services ENWW Set up Web Services To set up Web Services use one of the following methods ET NOTE Before you set up Web Services make sure you are connected to the Internet using either an Ethernet or wireless connection e Setup Web Services using the printer control panel
60. or click Show Details 4 Click the on the left side of the screen double click Untitled and type a name for the new custom size 5 In the Width and Height boxes type the dimensions and then set the margins if you want to customize them 6 Click OK 36 Chapter2 Print ENWW Print borderless documents or photos Borderless printing lets you print to the edges of certain photo media types and a range of standard media sizes Before printing open the file and make sure the size of the document or image matches the size of the media loaded in the printer E NOTE Borderless printing is only available in some applications Follow the instructions for your operating system e Print borderless documents or photos Windows e Print borderless documents or photos Mac OS X Print borderless documents or photos Windows 1 Load paper in the tray For more information see Load paper on page 16 2 On the File menu in your software application click Print 3 Make sure the printer you want to use is selected 4 To change settings click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Paper Quality tab and then click the Advanced button 5 6 In the Borderless Printing option click Print Borderless and then click the OK button 7T In the Media drop down list select th
61. output tray 2 Slide out the paper width guides in the input tray as far as possible E NOTE If you are loading larger size envelopes pull up the front edge of the input tray to extend it 3 Insert the envelopes print side down and load according to the graphic Make sure the stack of envelopes does not exceed the line marking in the tray SE ET NOTE Do not load envelopes while the printer is printing 4 Slide the paper guides in the tray until they touch the edge of the stack of envelopes 5 Lower the output tray 6 Pull out the output tray extension c M Load cards and photo paper Use these instructions to load cards and photo paper 1 Lift the output tray 2 Slide out the paper width guide in the input tray as far as possible ET NOTE If you are loading larger size paper pull up the front edge of the input tray to extend it 3 Insert the paper print side down in the tray Make sure the stack of paper is inserted as far inside the printer as possible and does not exceed the line marking in the tray If the photo paper has a tab along one edge make sure the tab is pointing towards the front of the printer Ef NOTE Do not load paper while the printer is printing 4 Slide the paper guides in the tray until they touch the edge of the stack of paper 5 Lower the output tray ENWW Load paper 17 6 Pull out the output tray extension d Load custom size paper Use these
62. page 151 e Reinstall the HP software For more information see Uninstall and reinstall the HP software on page 156 Assigning the printer with a static IP address might resolve some installation problems such as a conflict with a personal firewall Not recommended xX TIP You can visit the HP online support website at www hp com support for information and utilities that can help you correct many common printer problems Solve wireless problems ENWW This section provides information about solving problems you might encounter when connecting the printer to your wireless network Follow these suggestions in order starting with those listed in the Basic wireless troubleshooting section If you still encounter problems follow the suggestions provided in the Advanced wireless troubleshooting section e Basic wireless troubleshooting e Advanced wireless troubleshooting e X Afterresolving the problems Solve network problems 135 x TIP For more information about troubleshooting wireless problems go to www hp com go wirelessprinting ET NOTE After you resolve the problem follow the instructions in After resolving the problems on page 142 Basic wireless troubleshooting ET NOTE If you have already configured the printer for wireless connection but the wireless light is still blinking restart components of the wireless network To restart the components turn off the router and the pr
63. paper on page 16 2 On the File menu in your software application click Print 3 Make sure the printer you want to use is selected 4 To change settings click the option that opens the printer Properties dialog box Depending on your software application this option might be called Properties Options Printer Setup Printer or Preferences 5 Onthe Paper Quality tab select the appropriate photo paper type from the Media drop down menu E NOTE Maximum DPI is only supported for color printing on HP Premium Plus Photo Papers and HP Advanced Photo Papers 6 Click Advanced and then select Best or Maximum DPI from the Output Quality drop down menu 7 To print the photo in black and white click the Print in Grayscale drop down menu and then select one of the following options e High Quality Grayscale uses all the available colors to print your photo in grayscale This creates smooth and natural shades of gray 8 Click OK and then click Print or OK to begin printing Print photos on photo paper Mac OS X ENWW 1 Load photo paper print side down in the tray For more information see Load paper on page 16 2 From the File menu in your software application click Print 3 Make sure the printer you want to use is selected If you do not see print options in the Print dialog do the following Print photos 33 e Mac OS X v10 6 Click the blue disclosure triangle next to the printer selection e OS X Lion
64. perjudicial y 2 este equipo o dispositivo debe aceptar cualquier interferencia incluyendo la que pueda causar su operaci n no deseada Para saber el modelo de la tarjeta inal mbrica utilizada revise la etiqueta regulatoria de la impresora Notice to users in Japan CONBIBHESESEHXIISESEMHEHtXST NEHNNENMESNELCLOET ENWW Regulatory information 185 Environmental product stewardship program Hewlett Packard is committed to providing quality products in an environmentally sustainable manner Design for recycling has been incorporated into this product The number of materials has been kept to a minimum while ensuring proper functionality and reliability Dissimilar materials have been designed to separate easily Fasteners and other connections are easy to locate access and remove using common tools High priority parts have been designed to access quickly for efficient disassembly and repair For more information visit www hp com ecosolutions This section contains the following topics Paper use Paper use Plastics Material safety data sheets Recycling program HP inkjet supplies recycling program Disposal of waste equipment by users in private households in the European Union Power consumption Chemical Substances Battery information RoHS notices China only RoHS notices Ukraine only This product is suited for the use of recycled paper according to DIN 19309 and EN 12281
65. phone systems answering machine setup 221 countries regions with 206 distinctive ringing setup 212 DSL setup 210 ISDNsetup 211 modem and answering machine setup 222 modem and voice mail setup 226 modem setup 215 modem shared with voice line setup 217 PBXsetup 211 separate line setup 209 setup types 207 shared line setup 213 PBX system set up with fax parallel phone systems 211 PCL 3 support 166 phone cord connected to correct port test failed 123 correct type test failed 123 extend 130 phone line answer ring pattern 73 phone support 97 phone support period period for support 98 phone fax from receive 62 send 57 photo media sizes supported 169 Photo screen 8 photos insert memory cards 19 print from memory devices 34 troubleshoot memory devices 134 poll to receive fax 64 ports specifications 166 power specifications 175 troubleshoot 101 power input locating 6 print diagnostic page 108 double sided 39 fax logs 79 fax reports 78 faxes 63 last fax details 80 photos from memory devices 34 print quality report 108 printer status report 149 troubleshoot 101 Print borderless MacOS 37 Windows 37 Print brochures print 29 Print envelope 31 Print envelopes MacOS 31 Print photos MacOS 33 Windows 33 print quality report 108 print settings print quality 106 print carriage access door locating 6 printer control panel locating 5 network settings 239 scan from 44 send faxes 56 printer driver accessories s
66. possible solution applies only in the countries regions that receive a 2 wire phone cord in the box with the printer including Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela and Vietnam Make sure the telephone you use to initiate the fax call is connected directly to the printer To send a fax manually the telephone must be connected directly to the port labeled 2 EXT on the printer as shown in the illustration 1 Telephone wall jack 2 Usethe phone cord supplied in the box with the printer to connect to the 1 LINE port 3 Telephone If you are sending a fax manually from your phone that is connected directly to the printer you must use the keypad on the telephone to send the fax You cannot use the keypad on the printer control panel E NOTE If using a serial type phone system connect your phone directly on top of the printer cable which has a wall plug attached to it The printer cannot receive faxes but can send faxes 128 Chapter 8 If you are not using a distinctive ring service check to make sure that the Distinctive Ring feature on the printer is set to All Rings For more information see Change the answer ring pattern for distinctive ring on page 73 If Auto Answer is set to Off you
67. quickly share them with business partners as email attachments For more information see Scan on page 43 HP Digital Fax Fax to PC and Fax to Mac Never lose important faxes misplaced within a stack of paper pages again Use Fax to PC and Fax to Mac to automatically receive faxes and save faxes directly to your computer With Fax to PC and Fax to Mac you can store digital copies of your faxes easily and eliminate the hassle of dealing with bulky paper files In addition you can turn off fax printing altogether saving money on paper and ink and reduce paper consumption and waste For more information see Receive faxes to your computer using HP Digital Fax Fax to PC and Fax to Mac on page 67 10 Chapter 1 Get started ENWW Select print paper The printer is designed to work well with most types of office paper It is best to test a variety of print paper types before buying large quantities Use HP paper for optimum print quality Visit the HP website at www hp com for more information about HP paper HP recommends plain papers with the ColorLok logo for printing everyday documents All papers with the ColorLok logo are independently tested to meet high ay standards of reliability and print quality and produce documents with crisp vivid color bolder blacks and that dry faster than ordinary plain papers Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers TECHN
68. selectaa differentimode 2 rettet pes ette ege EE tege 9 To change settings for a mode sssssssssseeeee eene 9 Change the printer settings sssssnn mmn 9 FIP Digital Solutions 5 etie e peu aae EM qu ib laveveeds boli uan eae per dba a dede auta dg 10 HP Digital Scan Scan to computer and Scan to Email sse 10 HP Digital Fax Fax to PC and Fax to Mac sssseeee eem eem eren 10 Select print Paper zt ib n et ect tte od reb uh ec peau bie deae eaaa a eec ctia Maat 11 Recommended papers for printing and copying sssssseeeeeee 11 Recommended papers for photo printing ccccccecceeeeeeeeeeeeeeeeceeeeaecaeeeeeeeeeeeeeteeeseaea 12 Tips for selecting and using paper sssssssssssssssseeeeeneeenen ener teens 13 Load an original on the scanner glass ssesssssssssseeeene eene nennen nnns 14 Load an original in the automatic document feeder ADF semen 15 toad papar nte Et 16 Load standard size paper ccceceeeeeeeeeeecnecceeceeeeeeeeeeeeeeeeeeeecaaaaaaeeeeeeeeeeeeeeeeeeeeeteeeeeeeenes 16 Load envelopes isiin a a a ers LE Ld Reda a La deed a a iat d us 16 Eoad cards and photo paper iit e gb eet ed p ates a aa E E EDO 17 Load customi slze paper inei petit cates ene a aaa ae e Eae d It nea Ra TUR e Ro RE Hn o Ren bu 18 Insert a memory device upasi aurassa oni ILLE
69. server on page 248 2 Click the Web Services tab 3 In the Web Services Settings section click Setup click Continue and follow the on screen instructions to accept the terms of use 4 f prompted choose to allow the printer to check for and install printer updates E NOTE If a printer update is available the printer downloads and installs the update and then restarts Repeat the instructions from step 1 to set up HP ePrint ENWW Set up Web Services 83 Ey NOTE If prompted for proxy settings and if your network uses proxy settings follow the on screen instructions to set up a proxy server If you do not have the proxy details contact your network administrator or the person who set up the network 5 When the printer is connected to the server the printer prints an information page Follow the instructions on the information page to finish the setup Set up Web Services using the HP printer software If you do not set up Web Services when you installed the HP software on your computer you can still use the software to set up Web Services To set up Web Services complete the following steps for your operating system Windows 1 Open the HP printer software For more information see Open the HP printer software Windows on page 25 2 Inthe window that appears select Print Scan amp Fax or Print amp Scan and then select ePrint Setup The printer s embedded web server opens 3 Click the Web Servi
70. service A voice mail subscription through your telephone company at the same number you use for fax calls on the printer 3 From the following table select the combination of equipment and services applicable to your home or office setting Then look up the recommended fax setup Step by step instructions are included for each case in the sections that follow Ef NOTE If your home or office setup is not described in this section set up the printer as you would a regular analog phone Make sure you use the phone cord supplied in the box to connect one end to your telephone wall jack and the other end to the port labeled 1 LINE on the back of the printer If you use another phone cord you might experience problems sending and receiving faxes You might need to connect the supplied phone cord to the adapter provided for your country region Other equipment or services sharing your fax line Recommended fax setup DSL PBX Distinctive Voice Computer dial Answering Voice mail ring service calls up modem machine service Case A Separate fax line no voice calls received on page 209 v Case B Set up the printer with DSL on page 210 v Case C Set up the printer with a PBX phone system or an ISDN line on page 211 v Case D Fax with a distinctive ring service on the same line on page 212 v Case E Shared voice fax line on page 213 v v Case F Shared voice fax line with voice mail o
71. the memory chip s ability to collect the printer s usage information To disable the usage information function 1 On the printer control panel touch Right arrow and then touch Setup 2 Select Preferences and then touch Cartridge Chip Information 3 Touch OK to disable usage information collection NOTE To re enable the usage information function restore the factory defaults For more ENWW information about how to restore the defaults see Restore factory defaults on page 23 ET NOTE You can continue to use the cartridge in the HP printer if you turn off the memory chip s ability to collect the printer s usage information Anonymous usage information storage 95 8 Solve a problem The information in this section suggests solutions to common problems If your printer is not operating correctly and these suggestions did not solve your problem try using one of the following support services to obtain assistance This section contains the following topics HP support General troubleshooting tips and resources Solve printer problems Print quality troubleshooting Solve paper feed problems Solve copy problems Solve scan problems Solve fax problems Solve problems using Web Services and HP websites Solve memory device problems Solve network problems Configure your firewall software to work with the printer Solve printer management problems Troubleshoot insta
72. the wireless router If you cannot find the network name or the security passkey or cannot remember this information see the documentation available with your computer or with the wireless router If you still cannot find this information contact your network administrator or the person who set up the wireless network o TIP If you are using a computer running Windows use the HP Print and Scan Doctor to help diagnose and get assistance in installing and using HP printers on your home network To use this tool visit the HP Wireless Printing Center www hp com go wirelessprinting and then click Print and Scan Doctor in the Quick Links section Set up the printer on your wireless network To set up the printer on your wireless network use one of the following methods 232 Appendix D Network setup ENWW e Setup the printer using the HP printer software e Setup the printer using the Wireless Setup Wizard e Setup the printer using WiFi Protected Setup WPS e Setup the printer using the embedded web server EWS ET NOTE Make sure you have installed the HP software that came with the printer and the printer network drives For more information about how to installed the drives see After resolving the problems on page 142 NOTE If you have already been using the printer with a different type of connection such as a USB connection follow the instructions in Change the connection type on page 235 to set up th
73. to incoming fax calls or the printer cannot receive faxes To set up the printer to answer calls manually turn off the Auto Answer setting 7 Runa fax test If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine you need to answer the fax call manually If you use your phone line for voice fax and your computer dial up modem follow these directions to set up your fax If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Shared voice fax with computer DSL ADSL modem Use these instructions if your computer has a DSL ADSL modem ENWW Set up faxing parallel phone systems 219 1 Telephone wall jack 2 Parallel splitter 3 DSL ADSL filter 4 Use the phone cord provided to connect to the 1 LINE port on the back of the printer You might need to connect the supplied phone cord to the adapter provided for your country region 5 DSL ADSL modem 6 Computer 7 Telephone EJ NOTE You need to purchase a parallel splitter A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a 2 line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Figure C 10 Example of a parallel splitter e To set up the printer with a computer DSL ADSL modem 1 Obtain a DSL fi
74. to view or delete cookies see the documentation available with your web browser To open the embedded web server ET NOTE The printer must be on a network and must have an IP address The IP address and hostname for the printer are listed on the status report For more information see Understand the network configuration page on page 151 e In a supported web browser on your computer type the IP address or hostname assigned to the printer 248 Appendix E Printer management tools ENWW For example if the IP address is 123 123 123 123 type the following address into the web browser http 123 123 123 123 x TIP After opening the embedded web server bookmark it so that you can return to it quickly TIP If you are using the Safari web browser in Mac OS X you can also use the Bonjour bookmark to open the EWS without typing the IP address To use the Bonjour bookmark open Safari and then from the Safari menu click Preferences On the Bookmarks tab in the Bookmarks bar section select Include Bonjour and then close the window Click the Bonjour bookmark and then select your networked printer to open the EWS ENWW Embedded web server 249 F How do I e Get started on page 1 e Print on page 27 e Scanon page 43 e X Copyon page 51 e Fax on page 55 e Web Services on page 81 e Work with ink cartridges on page 88 e Solve a problem on page 96 250 Appendix F How do ENWW G Errors Windows
75. up in the ADF For more information see Load an original on the scanner glass on page 14 or Load an original in the automatic document feeder ADF on page 15 Open the HP printer software For more information see Open the HP printer software Windows on page 25 In the window that appears select Print Scan amp Fax or Print amp Scan and then select Scan a Document or Photo under Scan If necessary make changes to the scan settings Click Scan and select a scan shortcut Load the original print side down in the left rear corner of the scanner glass or print side up in the ADF For more information see Load an original on the scanner glass on page 14 or Load an original in the automatic document feeder ADF on page 15 From the computer desktop double click HP Scan in the Applications Hewlett Packard folder If necessary make changes to the scan settings Click Continue and follow the on screen instructions to complete the scan Scan to a memory device You can scan directly to a memory device such as a USB flash drive from the printer control panel without using a computer or the HP software provided with the printer ET NOTE You can also use the HP printer software to scan documents into editable text For more information see Scanning documents as editable text on page 48 To scan an original to a memory device from the printer control panel Use these steps to scan an original to a memor
76. up the printer with optional equipment contact your local service provider or vendor for further assistance Case G Fax line shared with computer modem no voice calls received If you have a fax line on which you receive no voice calls and you also have a computer modem connected on this line set up the printer as described in this section ET NOTE If you have a computer dial up modem your computer dial up modem shares the phone line with the printer You cannot use both your modem and the printer simultaneously For example you cannot use the printer for faxing while you are using your computer dial up modem to send an email or access the Internet e Setup the printer with a computer dial up modem e Setup the printer with a computer DSL ADSL modem Set up the printer with a computer dial up modem ENWW If you are using the same phone line for sending faxes and for a computer dial up modem follow these directions for setting up the printer Figure C 6 Back view of the printer w E OOO 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region 3 Computer with modem Set up faxing parallel phone systems 215 To set up the printer with a computer dial up modem 1 Remove the white plug from the port labeled 2 EXT on the back of the
77. you are typing touch the button repeatedly until a dash appears on the display You can also send the fax using monitor dialing This enables you to listen to the phone line as you dial You can set the pace of your dialing and respond to prompts as you dial For more information see Send a fax using monitor dialing on page 58 e The number you entered when sending the fax is not in the proper format or the receiving fax machine is having problems To check this try calling the fax number from a telephone and listen for fax tones If you cannot hear fax tones the receiving fax machine might not be turned on or connected or a voice mail service could be interfering with the recipient s phone line You can also ask the recipient to check the receiving fax machine for any problems Fax tones are recorded on my answering machine e When you have an answering machine on the same phone line you use for fax calls try connecting the answering machine directly to the printer as described in Case I Shared voice fax line with answering machine on page 221 If you do not connect the answering machine as recommended fax tones might be recorded on your answering machine e Make sure the printer is set to receive faxes automatically and that the Rings to Answer setting is correct The number of rings to answer for the printer should be greater than the number of rings to answer for the answering machine If the answering machine and the pri
78. you to dial a number from the printer control panel as you would dial a regular telephone When you send a fax using monitor dialing you can hear the dial tones telephone prompts or other sounds through the speakers on the printer This enables you to respond to prompts while dialing as well as control the pace of your dialing 29 TIP If you are using a calling card and do not enter your PIN fast enough the printer might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service If this is the case you can create a speed dial entry to store the PIN for your calling card For more information see Set up speed dial entries on page 70 EJ NOTE Make sure the volume is turned on to hear a dial tone Chapter 5 Fax ENWW To send a fax using monitor dialing from the printer control panel 1 Load your originals For additional information see Load an original on the scanner glass on page 14 or Load an original in the automatic document feeder ADF on page 15 2 Touch Fax and then touch Black or Color If the printer detects an original loaded in the automatic document feeder you hear a dial tone 3 When you hear the dial tone enter the number by using the keypad on the printer control panel 4 Follow any prompts that might occur x TIP If you are using a calling card to send a fax and you have your calling card PIN stored as a speed dial when prompted to enter your PIN touch
79. 11 line condition test failed 125 log clear 79 log print 79 manual receive 62 modem and answering machine shared with parallel phone systems 222 modem and voice line shared with parallel phone systems 217 modem and voice mail shared with parallel phone systems 226 modem shared with parallel phone systems 215 monitor dialing 58 60 paper size 65 parallel phone systems 206 PBX system set up parallel phone systems 211 phone cord connection test failed 123 phone cord too short 130 phone cord type test failed 123 poll to receive 64 print last transaction details 80 receive 62 receive troubleshoot 126 128 redial options 74 reduction 65 reports 78 reprint 63 rings to answer 73 schedule 59 send 56 send troubleshoot 126 128 129 separate line setup parallel phone systems 209 settings change 72 setup types 207 shared phone line setup parallel phone systems 213 sound volume 75 specifications 172 speed 74 Index 291 test failed 121 test setup 230 troubleshoot 121 voice mail set up parallel phone systems 214 wall jack test failed 122 Fax screen 8 Firewall configure 144 firewalls troubleshoot 102 FoIP 77 fonts supported 166 forwarding faxes 64 G glass scanner clean 22 load originals 14 locating 5 grainy or white bands on copies troubleshoot 114 graphics incompletely filled on copies 114 look different from original scan 119 H hardware
80. 11 ports on the front and a plug on the back Figure C 12 Example of a parallel splitter E To set up the printer on the same phone line as a computer with two phone ports Figure C 13 Back view of the printer 1 Telephone wall jack 2 IN phone port on your computer 3 OUT phone port on your computer 4 Telephone optional 5 Answering machine 6 Computer with modem 7 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region 1 Remove the white plug from the port labeled 2 EXT on the back of the printer 2 Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the printer 3 Unplug your answering machine from the telephone wall jack and connect it to the port labeled OUT on the back of the computer the computer dial up modem Set up faxing parallel phone systems 223 4 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer YNOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not u
81. 2008 UEM x H MTHeENABS HEPER N ARHIEZNASAERE RTEATSUT 512156 PURI it RRRINRSRERUMAT RISYITFEREEEAA EEREHT SAS CREE A RoHS notices Ukraine only TexHI4HMM perngweHr WOO o 6MeXeHHS EHKODHCTIHHS Hebeneununwx peuosMH Ykpaina CO nanesars sipnoairgae Haarma Teura pernaueeury mono D HEEEHHI EHKODHCTOEHS PEAH HESSEN peuneems s engx psanouy TO enekrpomasy onansaei x rsenposenpra nacramasom Kabinery S sicrpis Ykpetnea sin d rpyna 2008 Me 1057 190 Appendix A Technical information ENWW Third party licenses ENWW LICENSE aes pubdom crypto rijndael alg fst c Q version 3 0 December 2000 Optimised ANSI C code for the Rijndael cipher now AES author Vincent Rijmen lt vincent riimen esat kuleuven ac be gt author Antoon Bosselaers lt antoon bosselaers esat kuleuven ac be gt author Paulo Barreto lt paulo barreto terra com br gt This code is hereby placed in the public domain THIS SOFTWARE IS PROVIDED BY THE AUTHORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE AUTHORS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HO
82. 21 fax dial tone test failed 124 fax hardware test failed 122 fax line test failed 125 fax phone cord connection test failed 123 fax phone cord type test failed 123 fax tests 121 fax wall jack test failed 122 firewalls 102 jams paper 159 memory devices 134 missing or incorrect information 104 multiple pages are picked 111 network configuration page 151 nothing prints 102 paper not picked up from tray 110 paper feed problems 110 power 101 print 101 printer status report 149 receive faxes 126 128 scan 116 scan quality 118 send faxes 126 128 129 skewed copies 114 skewed pages 110 tips 100 troubleshooting Ethernet network 135 hardware installation suggestions 147 HP software installation suggestions 147 installation issues 147 solve network problems 135 wireless problems 135 TWAIN unable to activate source 118 two sided printing 39 U USB connection port locating 5 6 specifications 166 USB flash drives 175 V vertical stripes on copies troubleshoot 114 view network settings 239 voice mail set up with fax parallel phone systems 214 set up with fax and computer modem parallel phone systems 226 voltage specifications 175 volume fax sounds 75 Ww wall jack test fax 122 warranty 163 Index 295 web sites customer support 97 environmental programs 186 order supplies and accessories 202 supply yield data sheet 166 Webscan 47 websites accessibility information 2 white bands or stripes trouble
83. 233 E NOTE Print the network configuration page and verify that the network settings have been reset For more information see Understand the network configuration page on page 151 ENWW Change advanced network settings 241 HP wireless direct printing With HP wireless direct printing you can print wirelessly from a computer smart phone tablet or other wireless capable device without connecting to an existing wireless network When using HP wireless direct printing note the following guidelines e Make sure your computer or mobile device has the necessary software If you are using a computer make sure you have installed the HP printer software provided with the printer e Ifyou are using a mobile device make sure you have installed a compatible printing app For more information about mobile printing visit www hp com global us en eprint mobile printing apps html e Make sure HP wireless direct printing is turned on in the printer and if necessary security is enabled For more information see Turn on HP wireless direct printing on page 242 e Up to five computers and mobile devices can use the same HP wireless direct printing connection e HP wireless direct printing can be used while the printer is also connected to a computer using USB cable or to a network using a wireless or Ethernet connection e HP wireless direct printing cannot be used to connect a computer mobile device or printer to the Inter
84. 65 both sides printon 39 broadcast faxing send 60 Brochures sizes supported 169 buttons control panel 7 C cancel scheduled fax 60 Cancel button 7 capacity trays 170 cards Sizes supported 169 tray supporting 170 cartridges 204 clean automatic document feeder 23 exterior 22 printhead 153 scanner glass 22 clear fax logs 79 color copy 52 colored text and OCR 48 computer modem shared with fax parallel phone systems 215 shared with fax and answering machine parallel phone systems 222 shared with fax and voice line parallel phone systems 217 shared with fax and voice mail parallel phone systems 226 Configure firewall 144 confirmation reports fax 78 connectors locating 6 control panel 52 buttons 7 lights 7 status icons 7 Copy 8 copy 52 quality 113 settings 53 54 specifications 172 troubleshoot 112 copy settings copy 53 correct port test fax 123 custom size paper sizes supported 169 custom sized paper MacOS 35 printon 35 customer support electronic 97 cut off pages troubleshoot 104 ENWW D dark images troubleshoot copies 114 scans 120 default settings copy 54 diagnostic page 108 dial tone test failure 124 dial type setting 74 dial up modem shared with fax parallel phone systems 215 shared with fax and answering machine parallel phone systems 222 shared with fax and voice line parallel phone systems 217 shared with fax and voice mail parallel phone systems
85. A AEREA RATAAN EAEE A E a aani 81 What are Web Semvices isenta Pc et dtu a e t i beet dte te t daa 82 FIP FS Pints cretus vetro oett dete e dete utt tote lah eta dte o te 82 Printer ADDS i5 ctidessietki secti tae uia foul cine cM a cM sake entres cales cre 82 Setup Web Services sosen e ped e d eret edades Lan aces tu aed onec etes a A ea ea 83 Set up Web Services using the printer control panel sssssssssssee 83 Set up Web Services using the embedded web server ssssssssss 83 Set up Web Services using the HP printer software sssssssssssse 84 Use Web SERVICES aolas dress tended ac da aer M d ote eto ote a e Et en 85 nlzi imiiem lE PC 85 Print using HP ePrint n ceo ed bed bid bipes 85 Find the printer s email address sssssssssseee 85 Turn oit FP ePPDE uote ace ladles mta Rises aa aE 85 viii ENWW Printer Apps redet her aac ER ERU TI Pe EE EIE URL PEARL PILAE LER Lee dua 86 Use Printer Apps on tet atie ea eed eee ane tB e deb eiTe aeaa a e deu didt 86 Manage Printer Apps 4 25 iterum i tn Lt tette b aed ERU E babe de eges a gadd aS 86 TUMON Printer ADpS edit edet m teat tet utde ta Deest Pets 86 Remove Web Services c cccccccccecceceeeeeeeeeeeceaeeaaeeeceeeeeeeee eas ener rrr nrr sss s nns s nnne nnn nne rr eret rsen sss s nnne 87 7 Work with ink cartridges lsesseeseeee esee eene eene nennen nnne nnne nennen nena asas
86. ER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE LICENSE open_ssl open_ssl Copyright C 1995 1998 Eric Young eay cryptsoft com All rights reserved This package is an SSL implementation written Third party licenses 193 by Eric Young eay cryptsoft com The implementation was written so as to conform with Netscapes SSL This library is free for commercial and non commercial use as long as the following conditions are aheared to The following conditions apply to all code found in this distribution be it the RC4 RSA Ihash DES etc code not just the SSL code The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson tjh cryptsoft com Copyright remains Eric Young s and as such any Copyright notices in the code are not to be removed If this package is used in a product Eric Young should be given attribution as the author of the parts of the library used This can be in the form of a textual message at program startup or in documentation online or textual provided with the package Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the copyright notice this li
87. EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim 198 Appendix A Technical information ENWW ENWW Hudson tjh cryptsoft com Copyright 2002 Sun Microsystems Inc ALL RIGHTS RESERVED ECC cipher suite support in OpenSSL originally developed by SUN MICROSYSTEMS INC and contributed to the OpenSSL project LICENSE sha2 bsd nos_crypto FIPS 180 2 SHA 224 256 384 512 implementation Last update 02 02 2007 ssue date 04 30 2005 Copyright C 2005 2007 Olivier Gay lt olivier gay a3 epfl ch gt All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form m
88. Fax Paper Size and then select an option Set automatic reduction for incoming faxes The Automatic Reduction setting determines what the printer does if it receives a fax that is too large for the default paper size This setting is turned on by default so the image of the incoming fax is reduced to fit on one page if possible If this feature is turned off information that does not fit on the first page is printed on a second page Automatic Reduction is useful when you receive a Legal size fax and Letter size paper is loaded in the main tray To set automatic reduction from the printer control panel 1 Touch Right arrow and then touch Setup 2 Touch Fax Setup and then select Advanced Fax Setup 3 Touch Automatic Reduction and then select On or Off Block unwanted fax numbers If you subscribe to a caller ID service through your phone provider you can block specific fax numbers so the printer does not print faxes received from those numbers When an incoming fax call is received the printer compares the number to the list of junk fax numbers to determine if the call ENWW Receive afax 65 should be blocked If the number matches a number in the blocked fax numbers list the fax is not printed The maximum number of fax numbers you can block varies by model 77 NOTE This feature is not supported in all countries regions If it is not supported in your country region Junk Fax Blocker does not appear in the Fax Options or Fax
89. ISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE The licence and distribution terms for any publically available version or derivative of this code cannot be changed i e this code cannot simply be copied and put under another distribution licence including the GNU Public Licence Copyright c 1998 2001 The OpenSSL Project All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Third party licenses 195 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org 4 The names OpenSSL Toolkit and OpenSSL Project must not be used to endorse or promote products derived from this software without prior written permission For written permission please contact openssl core openssl org 5 Products derived from this software may not be called OpenSSL
90. If you want to change the name of the group speed dial type the new name and then touch Done Delete speed dial entries To delete speed dial entries or group speed dial entries complete the following steps 1 2 3 On the printer control panel touch I Right arrow and then touch Setup Touch Fax Setup and then touch Speed Dial Setup Touch Delete Speed Dial touch the entry you want to delete touch Delete and then touch Yes to confirm ET NOTE Deleting a group speed dial entry does not delete the individual speed dial entries Print a list of speed dial entries ENWW To print a list of all of the speed dial entries that have been set up complete the following steps 1 2 3 4 Load paper in the tray For more information see Load paper on page 16 On the printer control panel touch j Right arrow and then touch Setup Touch Fax Setup and then touch Speed Dial Setup Touch Print Speed Dial List Set up speed dial entries 71 Change fax settings After completing the steps in the getting started guide that came with the printer use the following steps to change the initial settings or to configure other options for faxing e Configure the fax header e Setthe answer mode Auto answer e Setthe number of rings before answering e Change the answer ring pattern for distinctive ring e Set the dial type e Setthe redial options e Setthe fax speed e Setthe fax sound v
91. Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing This warranty does not cover HP ink products that have been refilled remanufactured refurbished misused or tampered with ENWW Warranty information 163 During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached The end of warranty date in YYYY MM format may be found on the product as indicated 164 Appendix A Technical information ENWW Printer specifications This section contains the following topics Physical specifications Product features and capacities Processor and memory specifications System requirements Network protocol specifications Embedded web server specifications Paper specifications Print resolution Copy specifications Scan specifications Web Services specifications HP website specifications Environmental specifications Electrical specifications Acoustic emission specifications Memory device specifications Physical specifications ENWW Printer size width x height x depth 617 x 297 x 419 03 mm 24 3 x 11 7 x 16 5 inches Printer weight The printer weight includes the automatic two sided printing accessory duplexer and printing supplies 16 17 kg 35 6 Ib Printer specifications 165 Product features and capacit
92. N sseesseeeeeneeennne enne 140 Step 4 Make sure the printer is online and ready 141 Step 5 Make sure the HP printer labeled Network is set as the default printer driver Windows only sene 141 Step 6 Check to see if the firewall software is blocking communicato BR 142 After resolving the problems sssessssseeenmm eene 142 Reset the Printer Network Settings sssssssseseeeeenne nennen nnns 142 Configure your firewall software to work with the printer sse 144 Solve printer management problems ssssssssssssssseeeeeeeee eer errem nennen nnne 145 Embedded web server cannot be opened ssssssssssse eH 145 Troubleshoot installation issues 00 eee eee cee ee eee eet tere eterna eee eee etna ee ee etna emenen nennen nennen nnne nene 147 Hardware installation suggestions esessseeenne nennen 147 HP software installation suggestions ssssseeenneemnm nens 147 Understand the Printer Status Report ccccccccecceeeeeeeeeeeeeeeeee eee caeeaaaeaaaeaaecaeeeeeeeeeeeeeeeeeeeeeteees 149 Understand the network configuration page sssseeene eene nennen nenne 151 Tut os sed n d ode e Ee a DL ode eta Soo ted ot cea s do e oam odo 153 Clean the printhead ere ete rete e eerie iaeia a era ca DEL ana a aE EE aa rne de 153 Alignith
93. NOTE Before scanning make sure the HP software is installed and on Windows computers make sure the scan feature is turned on Ef NOTE If you are scanning a borderless original load the original on the scanner glass not the ADF EJ NOTE TIFF black and PDF black are not supported for B size scan The minimum top and bottom margins for your large original must match or exceed 5 mm 0 2 inch e Scan to a computer e Scanto a memory device e Scan to Email Scan to a computer This section contains the following topics e Scan an original to a computer from the printer control panel e Scan an original to a computer from HP printer software Scan an original to a computer from the printer control panel 1 Load your original print side down in the left rear corner of the scanner glass or in the ADF For more information see Load an original on the scanner glass on page 14 or Load an original in the automatic document feeder ADF on page 15 2 Touch Scan and then select Computer 3 Make changes to scan options if needed 4 Touch Start Scan Scan an original to a computer from HP printer software NOTE You can also use the HP printer software to scan documents into editable text For more information see Scanning documents as editable text on page 48 44 Chapter3 Scan ENWW Windows Mac OS X 3 4 Load your original print side down in the left rear corner of the scanner glass or print side
94. OLOGY This section contains the following topics e Recommended papers for printing and copying e Recommended papers for photo printing e Tips for selecting and using paper Recommended papers for printing and copying ENWW If you want the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing Depending on your country region some of these papers might not be available HP Brochure Paper These papers are glossy coated or matte coated on both sides for two sided use They are the perfect choice for producing professional quality marketing materials such as brochures HP Professional Paper and mailers as well as business graphics for report covers and calendars HP Brochure and Flyer Paper HP Tri fold Brochure Paper HP Premium Presentation These papers are heavy two sided matte papers perfect for presentations proposals Paper reports and newsletters They are heavyweight for an impressive look and feel HP Professional Paper HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high contrast colors and sharp text It is opaque enough for two sided color usage with no showthrough which makes it ideal for newsletters reports and flyers It features ColorLok Technology for less smearing bolder blacks and vivid colors HP Printing Paper HP Printing Paper is a high quality multifunction paper It produces documents that l
95. OTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge available to avoid possible printing delays You do not have to replace the cartridges until prompted to do so Ef NOTE If you have installed a refilled or remanufactured cartridge or a cartridge that has been used in another printer the ink level indicator might be inaccurate or unavailable EJ NOTE Ink from the cartridges is used in the printing process in a number of different ways including in the initialization process which prepares the printer and cartridges for printing and in printhead servicing which keeps print nozzles clear and ink flowing smoothly In addition some residual ink is left in the cartridge after it is used For more information see www hp com go inkusage 90 Chapter 7 Work with ink cartridges ENWW Printing with black or color ink only For regular usage this product is not designed to print using only the black cartridge when the color cartridges are out of ink However your printer is designed to let you print as long as possible when your cartridges start to run out of ink When there is sufficient ink in the printhead the printer will offer you the use of black ink only when one or more of the color cartridges are out of ink and the use of color ink only when the black cartridge is out of ink e The amount that you can print using black or
96. Partie amp 8 lg num ro REM da co peoduit est O08 This meds tho opplicoble Ind Condo Tarninol Equipment Technicol Sakina is conti by the Bic ru Be number Tha n rdi aem KZ betore thie registration rrambr signifies fhaot regishation wos podormed based on o Declaration of Conformity indicating hot Industry Canada technical specitications ware met H doas not imply ih Industry Canada approved the aguipment Users should ansura for their owm pa thatthe electrical ground connections of the pawar ulility telaphone lines inlurnal malollic walor pape system if prose are connected fogedhar This precaution might be partioviady important in rural areas Mote The REM Ringer Equivalence umber assigned fo sach terminal device ET provides an indication of the maximum number of terminals alowed to be connected fo a telephone infertoce Tha larminalion on an inlar aca might consist of ony combination of devices subject anly o iho requirement thot the sum of the Ringer Equivalence Numbers of all the devices does not exraud 5 Tha REM foe ihis product is 0 08 based on FOC Port 68 fest rasulis 180 Appendix A Technical information ENWW Notice to users in the European Economic Area Notlce to users In the European Economic Area This peoduct is designed fo be conmected io Fa analog Switched Telecommunicotion Mabworks FSTM of the European Economic Argo EEA cosinas regions Maobwork compotibilihy depends on cestomer selected songs which must be meso
97. Polling allows the printer to ask another fax machine to send a fax that it has in its queue When you use the Poll to Receive feature the printer calls the designated fax machine and requests the fax from it The designated fax machine must be set for polling and have a fax ready to send E NOTE The printer does not support polling pass codes Polling pass codes are a security feature that require the receiving fax machine to provide a pass code to the printer it is polling in order to receive the fax Make sure the printer you are polling does not have a pass code set up or has not changed the default pass code or the printer cannot receive the fax To set up poll to receive a fax from the printer control panel 1 Touch Fax and then touch Settings 2 Touch Poll to Receive 3 Enter the fax number of the other fax machine 4 Touch Start Fax Forward faxes to another number You can set up the printer to forward your faxes to another fax number If fax forwarding function is enbabled your printer can receive and forward the black and white faxes only Send a test fax to make sure the fax machine is able to receive your forwarded faxes To forward faxes from the printer control panel 1 Touch Right arrow and then touch Setup 2 Touch Fax Setup and then select Advanced Fax Setup 3 Touch Fax Forwarding 64 Chapter5 Fax ENWW 4 Touch On Print and Forward to print and forward the fax or select On Forward to forwar
98. Print settings and to learn about the latest features visit ePrintCenter at www eprintcenter com Print using HP ePrint To print documents using HP ePrint complete the following steps 1 On your computer or mobile device open your email application ET NOTE For information about using the email application on your computer or mobile device see the documentation provided with the application 2 Create a new email message and then attach the file that you want to print For a list of files that can be printed using HP ePrint as well as guidelines to follow when using HP ePrint see Web Services on page 81 and HP website specifications on page 174 3 Enter the printer s email address in the To line of the email message and then select the option to send the email message EZ NOTE The HP ePrint server does not accept email print jobs if there are multiple email addresses included in the To or Cc fields Only enter the email address of your HP printer in the To field Do not enter any additional email addresses in the other fields Find the printer s email address ET NOTE Make sure you have created an ePrint account To sign up for an account on ePrintCenter visit ePrintCenter at www eprintcenter com A From the printer control panel touch 5 HP ePrint To customize the email address touch Print Info The printer prints an information page that contains the printer code and instructions on how to custom
99. Settings menu Ey NOTE If no phone numbers are added in the Caller ID list itis assumed that you are not subscribed to a Caller ID service e Add numbers to the junk fax list e Remove numbers from the junk fax list e Print a Junk Fax Report Add numbers to the junk fax list You can block specific numbers by adding them to the junk fax list To add a number to the junk fax list 1 Touch Right arrow and then touch Setup Touch Fax Setup and then select Basic Fax Setup Touch Junk Fax Blocker A message appears stating that Caller ID is required to block junk faxes Touch OK to continue Touch Add Numbers o 0 RF WN To select a fax number to block from the caller ID list touch Select from Caller ID History or To manually enter a fax number to block touch Enter new number 7 After entering a fax number to block touch Done YNOTE Make sure you enter the fax number as it appears on the control panel display and not the fax number that appears on the fax header of the received fax as these numbers can be different Remove numbers from the junk fax list If you no longer want to block a fax number you can remove a number from your junk fax list To remove numbers from the list of junk fax numbers 1 Touch Right arrow and then touch Setup Touch Fax Setup and then touch Basic Fax Setup 2 3 Touch Junk Fax Blocker 4 Touch Remove Numbers 5 Touch the number you want to remove an
100. Telephone Wall Jack test failed Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure Make sure you use the phone cord that came with the printer If you do not use the supplied phone cord to connect from the telephone wall jack to the printer you might not be able to send or receive faxes After you plug in the phone cord that came with the printer run the fax test again Make sure you have correctly connected the printer to the telephone wall jack Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer For more information on setting up the printer for faxing see Additional fax setup on page 205 If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the printer directly to the telephone wall jack Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone If you do not hear a dial tone contact your telephone company and have them check the line Try to send or receive a test fax If you can send or receive a fax successfully there might not be a problem After you resolve any problems found run the fax test again to make sure it passes and the prin
101. The printer is having problems sending a manual fax e The printer cannot receive faxes but can send faxes e The printer cannot send faxes but can receive faxes e Fax tones are recorded on my answering machine e The phone cord that came with my printer is not long enough e Color faxes do not print e The computer cannot receive faxes Fax to PC and Fax to Mac The fax test failed ENWW If you ran a fax test and the test failed review the report for basic information about the error For more detailed information check the report to see which part of the test failed and then review the appropriate topic in this section for solutions to try This section contains the following topics e The Fax Hardware Test failed e The Fax Connected to Active Telephone Wall Jack test failed e The Phone Cord Connected to Correct Port on Fax test failed e The Using Correct Type of Phone Cord with Fax test failed e The Dial Tone Detection test failed e The Fax Line Condition test failed Solve fax problems 121 The Fax Hardware Test failed Turn the printer off by pressing the Power button located on the printer control panel and then unplug the power cord from the back of the printer After a few seconds plug the power cord in again and then turn the power on Run the test again If the test fails again continue reviewing the troubleshooting information in this section Try to send or recei
102. UUIOP Ik iste is uti utu Ea E ab s ter Sc OR aei items 286 Black cartridge out of ink orrien anini a Ea aa eene a aa nennen nenne nennen rennen 287 Automatic document feeder cover open sssssssssssssssseeee eene em ementi 288 Problemi with Inl Systelm intendit eite iet to Eod pti SIRE tee aneeshatti 289 E M 290 ENWW 1 Get started This guide provides details about how to use the printer and how to resolve problems Accessibilit HP EcoSolutions HP and the Environment Understand the printer parts Use the printer control panel HP Digital Solutions Select print paper Load an original on the scanner glass Load an original in the automatic document feeder ADF Load paper Insert a memory device Install the accessories Maintain the printer Update the printer Open the HP printer software Windows Turn the printer off EZ NOTE If you are using the printer with a computer running Windows XP Starter Edition Windows Vista Starter Edition Windows 7 Starter Edition or Windows 8 Starter Edition some features might not be available For more information see System requirements on page 166 ENWW 2 Accessibility The printer provides a number of features that make it accessible for people with disabilities Visual The HP software provided with the printer is accessible for users with visual impairments or low vision by using y
103. User Guide HP Officejet 7610 HP Officejet 7610 Wide Format e All in One User Guide Copyright information 2014 Copyright Hewlett Packard Development Company L P Edition 2 1 2014 Hewlett Packard Company notices The information contained in this document is subject to change without notice All rights reserved Reproduction adaptation or translation of this material is prohibited without prior written permission of Hewlett Packard except as allowed under copyright laws The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Acknowledgements Microsoft Windows Windows XP Windows Vista Windows 7 and Windows 8 are U S registered trademarks of Microsoft Corporation ENERGY STAR and the ENERGY STAR mark are registered U S marks Safety information A Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock 1 Read and understand all instructions in the documentation that comes with the printer 2 Observe all warnings and instructions marked on the product 3 Unplug this product from wall outlets before cleaning 4 Do not install or use this product near water or when y
104. WEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE LICENSE expat mit expat Third party licenses 191 Copyright c 1998 1999 2000 Thai Open Source Software Center Ltd Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE LICENSE hmac sha2 bsd nos crypto HMAC SHA 224 256 384 512 implementat
105. a Speed dial to select the speed dial entry where you have your PIN stored Your fax is sent when the receiving fax machine answers Send a fax from memory You can scan a black and white fax into memory and then send the fax from memory This feature is useful if the fax number you are trying to reach is busy or temporarily unavailable The printer scans the originals into memory and sends them once it is able to connect to the receiving fax machine After the printer scans the pages into memory you can immediately remove the originals from the document feeder tray or scanner glass ET NOTE You can only send a black and white fax from memory To send a fax from memory 1 Load your originals For additional information see Load an original in the automatic document feeder ADF on page 15 2 Touch Fax and then touch Settings 3 Touch Scan and Fax 4 Enter the fax number by using the keypad touch Speed dial to select a speed dial or touch X Call history to select a previously dialed or received number 5 Touch Start Fax The printer scans the originals into memory and sends the fax when the receiving fax machine is available Schedule a fax to send later You can schedule a black and white fax to be sent within the next 24 hours This enables you to send a black and white fax late in the evening when phone lines are not as busy or phone rates are lower for example The printer automatically sends you
106. ace the pages so that the left edge of the document goes in first b Slide the paper into the ADF until you hear a tone or see a message on the display indicating that the loaded pages were detected xo TIP For more help on loading originals in the ADF refer to the diagram engraved in the document feeder tray 2 Slide the paper guides inward until they stop at the left and right edges of the paper ENWW Load an original in the automatic document feeder ADF 15 Load paper This section provides instructions for loading paper into the printer e Load standard size paper e Load envelopes e Load cards and photo paper e Load custom size paper Load standard size paper Use these instructions to load standard paper 1 Lift the output tray 2 Slide the paper width guide out as far as possible EZ NOTE If the paper is too long pull the input tray to extend it 3 Load the paper in portrait orientation and with the side to be printed facing down Make sure the stack of paper is inserted as far inside the printer as possible and does not exceed the line marking in the tray ET NOTE Do not load paper while the printer is printing 4 Slide the paper guides in the tray until they touch the edge of the stack of paper 5 Lower the output tray 6 Pull out the output tray extension Load envelopes Use these instructions to load an envelope 16 Chapter 1 Get started ENWW 1 Lift the
107. ake sure that the printer is connected to your network e Step 3 Make sure your computer is not connected over a Virtual Private Network VPN e Step 4 Make sure the printer is online and ready e Step 5 Make sure the HP printer labeled Network is set as the default printer driver Windows only e Step 6 Check to see if the firewall software is blocking communication xo TIP If you are using a computer running Windows use the HP Print and Scan Doctor to help diagnose and get assistance in installing and using HP printers on home network To use this tool visit the HP Wireless Printing Center www hp com go wirelessprinting and then click Print and Scan Doctor in the Quick Links section ENWW Solve network problems 137 Step 1 Make sure your computer is connected to your network Make sure your computer is connected to your network either your Ethernet network or your wireless network If the computer is not connected to the network you cannot use the printer over the network To check an Ethernet connection A Many computers have indicator lights beside the port where the Ethernet cable from the router connects to your computer Usually there are two indicator lights one that is on and another that blinks If your computer has indicator lights check to see if the indicator lights are on If the lights are not on try reconnecting the Ethernet cable to the computer and the router If you still do not see li
108. all the ink cartridges correctly Solution 1 Turn the printer off and on Turn off the printer and then turn it on again If the problem persists try the next solution Solution 2 Install the ink cartridges correctly Make sure all of the ink cartridges are properly installed 1 Gently pull open the ink cartridge access door 2 Remove the ink cartridge by pushing it in to release it and then pulling it firmly toward you 3 Insert the cartridge into the slot Press firmly on the cartridge to ensure proper contact 4 Close the ink cartridge access door and check if the error message has gone away 256 Appendix G Errors Windows ENWW Replace the ink cartridge Replace the indicated ink cartridge For more information see Replace the ink cartridges on page 92 ET NOTE If your cartridge is still under warranty contact HP support for service or replacement For more information about ink cartridge warranty see Ink cartridge warranty information on page 163 If the problem persists after you replace the cartridge contact HP support For more information see HP support on page 97 ENWW Replace the ink cartridge 257 Paper Mismatch The paper size or type selected in the printer driver does not match the paper loaded in the printer Make sure that the correct paper is loaded in the printer and then print the document again For more information see Load paper on page 16 E NOTE If the paper loaded in the pr
109. an documents as editable text Use the following guidelines for scanning documents as editable text Follow the instructions for your operating system Windows 4 Mac OS X 48 1 Chapter 3 Load your original print side down in the left rear corner of the glass or print side up in the ADF For more information see Load an original on the scanner glass on page 14 or Load an original in the automatic document feeder ADF on page 15 Open the HP printer software For more information see Open the HP printer software Windows on page 25 In the window that appears select Print Scan amp Fax Print amp Scan and then select Scan a Document or Photo under Scan Select the type of editable text you want to use in the scan want to Follow these steps Extract just the text without any of the formatting of the Select the Save as Editable Text OCR shortcut from the original list and then select Text txt from the File Type drop down menu Extract the text as well as some of the formatting of the Select the Save as Editable Text OCR shortcut from the original list and then select Rich Text rtf from the File Type drop down menu Extract the text and make it searchable in PDF readers Select the Save as PDF shortcut from the list and then select Searchable PDF pdf from the File Type drop down menu To start the scan click Scan and then follow the on screen instructions Load yo
110. ant and then click Print to begin printing 38 Chapter2 Print ENWW Print on both sides duplexing You can print on both sides of a sheet of media automatically by using the automatic two sided printing accessory duplexer Ey NOTE Two sided printing requires an automatic two sided printing accessory duplexer to be installed on the printer x TIP If the top and bottom margins in your document are smaller than 16 mm 0 63 inches the document might not print out correct Perform two sided printing Windows Perform two sided printing Mac OS X Perform two sided printing Windows 1 2 4 5 Load the appropriate media For more information see Load paper on page 16 Make sure the duplexer is installed correctly For more information see Install the automatic two sided printing accessory duplexer on page 20 With a document open click Print on the File menu and then under the Print on Both Sides options on the Layout tab select either Flip on Long Edge or Flip on Short Edge Change any other settings and then click OK Print your document Perform two sided printing Mac OS X ENWW 1 2 Load the appropriate media For more information see Load paper on page 16 Make sure the duplexer is installed correctly For more information see Install the automatic two sided printing accessory duplexer on page 20 From the File menu in your software application clic
111. ar to Par 15 of the FOC Rules These limits ore designed to provide mason oble pecdection against horny interforence in a residential installation This aquipmernt ganemos usas and can radiata radio frequency energy ond if mot installed ser we in accordance with the insinschions may cousa honn ul interference to radio commuricalians However Bhare is na guaranhea Fal interference will nal occur in a parscular installa amp an Hiis equipment doss couse harmlul inborforence fo rodio or Salavizion reception which con be dalerminad by turning the aquipment otf and on the user is encouraged to try to comad the inderhorence by ona ar more of the following measures Beorien or alocate the receiving and enna Increase the saparaton bebwoon the equipment and the receiver Connect ihe equipeert into an ovikt on a circuit diferent from thot do which the receiver is connacted gt Consul tha dealer or an experianced radio TW technician for help Far Furfhar information conrod Hignagar of Corporate Product Bagulations Hewlett Packard Company 2000 Hanover Sigg Polo Abo Co 94304 650 s7120 Modifications part 15 21 Tha FOC requires the user io be ne amp fiad that any changes or modifications moda to this device that are nat axpressly approved by HP may void the user s ovthoriby To operate the equipment This device complies with Fart 15 of the FOC Rules Operation is subject to the following twp conditions I this device may nal
112. are transporting the printer do the following to prevent ink leaking from the printer or other damage from occurring to the printer o Make sure you turn off the printer by pressing the 4 Power button Wait until all sounds of internal motion stop before unplugging the printer For more information see Turn the printer off on page 26 o Make sure you leave the ink cartridges installed o The printer must be transported sitting flat it should not be placed on its side back front or top Z CAUTION HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system Never turn off the printer when ink cartridges are missing Related topics e Check the estimated ink levels on page 90 ENWW Information on ink cartridges and the printhead 89 Check the estimated ink levels You can check the estimated ink levels from the printer software or from the printer control panel For information about using these tools see Printer management tools on page 245 and Use the printer control panel on page 7 You can also print the Printer Status page to view this information see Understand the Printer Status Report on page 149 To check the estimated ink levels from the printer control panel 1 On the printer control panel touch f Right arrow and then touch Setup 2 Touch Tools and then touch Display Estimated Ink Levels N
113. arrow and then touch Setup 2 Touch Fax Setup and then touch Advanced Fax Setup 3 Touch Busy Redial or No Answer Redial and then select the appropriate options Set the fax speed You can set the fax speed used to communicate between your printer and other fax machines when sending and receiving faxes 74 Chapter5 Fax ENWW If you use one of the following setting the fax speed to a slower speed might be required e An Internet phone service e A PBX system e Fax over Internet Protocol FolP e Anintegrated services digital network ISDN service If you experience problems sending and receiving faxes try using a lower Fax Speed The following table provides the available fax speed settings Fax speed setting Fax speed Fast v 34 33600 baud Medium v 17 14400 baud Slow v 29 9600 baud To set the fax speed 1 Touch Right arrow and then touch Setup 2 Touch Fax Setup and then touch Advanced Fax Setup 3 Touch Fax Speed 4 Touch to select an option Set the fax sound volume Use this procedure to increase or decrease the volume of the fax sounds To set the fax sound volume 1 Touch Right arrow and then touch Setup 2 Touch Fax Setup and then touch Basic Fax Setup 3 Touch Fax Sound Volume 4 Touch to select Soft Loud or Off ENWW Change fax settings 75 Fax and digital phone services Many telephone companies provide their customers with digital phone services such as the follo
114. as completed the network printer drivers can be installed by opening the printer s HP folder in Programsor All Programs clicking Printer Setup and Software and selecting Connect a new printer To connect the printer using the PIN Method 5 On the printer control panel touch Ij Wireless and then touch Settings Touch Wi Fi Protected Setup and then follow the on screen instructions When prompted touch PIN The WPS PIN appears on the display Open the configuration utility or software for the wireless router or wireless access point and then enter the WPS PIN NOTE For more information about using the configuration utility see the documentation provided with the router or wireless access point Wait for about two minutes If the printer connects successfully the wireless light stops blinking but remains lit After the setup has completed the network printer drivers can be installed by opening the printer s HP folder in Programsor All Programs clicking Printer Setup and Software and selecting Connect a new printer Set up the printer using the embedded web server EWS If the printer is connected to a network you can use the printer s embedded web server EWS to set up wireless communication 1 2 Open the EWS For more information see Embedded web server on page 248 On the Home tab click Wireless Setup Wizard in the Setup box 234 Appendix D Network setup ENWW 3 Follow the on scre
115. available to avoid possible printing delays You do not need to replace the ink cartridges until prompted to do so CAUTION While ink cartridges are not damaged when left outside of the printer the printhead does need to have all cartridges installed at all times after the printer is set up and in use Leaving one or more cartridge slots empty for an extended period may lead to print quality problems and possibly damage the printhead If you have recently left a cartridge out of the printer for an extended period or if you have had a recent paper jam and have noticed poor print quality clean the printhead For more information see Clean the printhead on page 153 For more information see e Check the estimated ink levels on page 90 If this did not solve the issue try the next solution 106 Chapter 8 Solve a problem ENWW Solution 3 Check the paper loaded in the input tray The paper was loaded incorrectly or it was wrinkled or too thick Make sure the paper is loaded correctly and that it is not wrinkled or too thick e Load paper with the print side facing down For example if you are loading glossy photo paper load the paper with the glossy side down e Make sure the paper lays flat in the input tray and is not wrinkled If the paper is too close to the printhead during printing the ink might be smeared This can happen if the paper is raised wrinkled or very thick such as a mailing envelope For more informa
116. cally perform a specific task other than the one that you are attempting See the on screen Help for the HP Printer Software for instructions about changing the properties Text cannot be edited e Make sure that the OCR has been installed ENWW o Make sure that the OCR has been installed Windows On the computer desktop click Start select Programs or All Programs click HP select your printer name and then click Printer Setup amp Software Click Add More Software click Customize Software Selections and make sure the OCR option is selected Or On the Start screen click Printer Setup amp Software Mac OS X If you have installed the HP software using the Minimum installation option the OCR software might not have been installed To install this software place the HP software CD into the computer double click the HP Installer icon on the software CD and when prompted select the HP Recommended Software option When you scan the original make sure that you select a document type in the software that creates editable text If text is classified as a graphic it is not converted to text Solve scan problems 117 o If you are using a separate OCR optical character recognition program the OCR program might be linked to a word processing program that does not perform OCR tasks For more information see the documentation provided with the OCR program o Make sure you have selected an OCR language that corresponds to t
117. ces tab 4 Inthe Web Services Settings section click Setup click Continue and follow the on screen instructions to accept the terms of use 5 If prompted choose to allow the printer to check for and install printer updates ET NOTE If a printer update is available the printer will download and install the update and then restart You will have to repeat the instructions from step 1 to set up HP ePrint 6 If your network uses proxy settings when connecting to the Internet enter these settings a Touch Enter Proxy b Enter the proxy server settings and then touch Done 7 When the printer is connected to the server the printer prints an information page Follow the instructions on the information page to finish the setup Mac OS X A To setup and manage Web Services in Mac OS X you can use the printer s embedded web server EWS For more information see Set up Web Services using the embedded web server on page 83 84 Chapter 6 Web Services ENWW Use Web Services The following section describes how to use and configure Web Services e HP ePrint e Printer Apps HP ePrint HP ePrint allows you to print to your HP ePrint enabled printer anytime from any location To use HP ePrint make sure to have the following e Anlnternet and email capable computer or mobile device e An HP ePrint capable printer on which Web Services has been enabled xX TIP For more information about managing and configuring HP e
118. ch the size of paper loaded in the tray Check the margin settings e Ifthe text or graphics are cut off at the edges of the page make sure the margin settings for the document do not exceed the printable area of your printer For more information see Set minimum margins on page 170 Check the page orientation setting e Make sure the paper size and page orientation selected in the application match the settings in the printer driver For more information see Print on page 27 104 Chapter8 Solve a problem ENWW Check the printer location and length of USB cable e High electromagnetic fields such as those generated by USB cables can sometimes cause slight distortions to printouts Move the printer away from the source of the electromagnetic fields Also it is recommended that you use a USB cable that is less than 3 meters 9 8 feet long to minimize the effects of these electromagnetic fields If the above solutions do not work the problem may be caused by the inability of the application to interpret print settings correctly See the release notes for known software conflicts refer to the application s documentation or contact the software manufacturer for specific help X TIP If you are using a computer running Windows you can visit the HP online support website at www hp com support This website provides information and utilities that can help you correct many common printer problems ENWW Solve printer pr
119. ction contains the following regulatory information pertaining to wireless products e Exposure to radio frequency radiation e Notice to users in Brazil e Notice to users in Canada e Notice to users in Taiwan e Notice to users in Mexico e Notice to users in Japan Exposure to radio frequency radiation Exposure to radio frequency radiation Couton Tho rxdiasad culput power of this device is far below fhe FOC mio fraquency axpasura limits Mevwcrthaless the davica shall be used in such a mannar that the polanSal for human contact during normal operation is minimized This product and ony oteched extemal antenna if supported shall ba placed in such a manrar to minimize the patential for human contact during normal aperation In order fo ovoid tha possibility of exceading fhe POC radio fraquency exposure limits human proodmiby to the ondenno shall mot be less Phon 20 cm B inches during normal operahan Notice to users in Brazil Aviso aos usudrios no Brasil Este aquipamanso opara am condher secunddrio isto n o tem diraito prote o contra inharlar amp ncia prejudicial masmo de astuceas do mesmo tipo a n o pode causar insarfar amp n cia a sitemas aperundo am cordtar prim ria Res APIATEL 282 2001 ENWW Regulatory information 183 Notice to users in Canada Notice to users in Canada Note l attention des utilisateurs canadiens Under Industry Canada regulations this radio transmitter may on
120. d image quality is poor ssssssssseeenee eene O 118 Scan defects are apparent 2 ccececeeceeeeneceeceeeeeeeeeeeeeeeeeceaaaaaaaeceeeeeeeeeeeseeeeessenseneeaeeees 120 oolve fax problems 2 ait ed itm etr ect cad TM Pg be dA etate cte ebd besedd 121 Whe fax test falled 5 ote nt e a biet due burst Eaa 121 The Fax Hardware Test failed sss 122 The Fax Connected to Active Telephone Wall Jack test failed 122 The Phone Cord Connected to Correct Port on Fax test failed 123 The Using Correct Type of Phone Cord with Fax test failed 123 The Dial Tone Detection test failed sssssssmmR RR 124 The Fax Line Condition test failed ssssssssssssssseeeseeeee 125 The display always shows Phone Off Hook sssssssseeeeeneeeenn 126 The printer is having problems sending and receiving faxes sssseseeess 126 The printer is having problems sending a manual fax sssssss 128 The printer cannot receive faxes but can send faxes ssssssesssseeeeeeeee 128 The printer cannot send faxes but can receive faxes sssssssseeeeeee 129 Fax tones are recorded on my answering machine sssseee 130 The phone cord that came with my printer is not long enough sseessseess 130 Color faxes do
121. d in person to incoming fax calls If you want to receive faxes automatically instead contact your telephone company to subscribe to a distinctive ring service or to obtain a separate phone line for faxing Figure C 5 Back view of the printer 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region To set up the printer with voice mail Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer You might need to connect the supplied phone cord to the adapter provided for your country region 214 Appendix C Additional fax setup ENWW E NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 2 Turn off the Auto Answer setting 3 Runa fax test You must be available to respond in person to incoming fax calls or the printer cannot receive faxes You must initiate the manual fax before voicemail picks up the line If you encounter problems setting
122. d the fax ET NOTE If the printer is not able to forward the fax to the designated fax machine for example if itis not turned on the printer prints the fax If you set up the printer to print error reports for received faxes it also prints an error report 5 At the prompt enter the number of the fax machine intended to receive the forwarded faxes and then touch Done Enter the required information for each of the following prompts start date start time end date and end time 6 Faxforwarding is activated Touch OK to confirm If the printer loses power when fax forwarding is set up it saves the fax forwarding setting and phone number When the power is restored to the printer the fax forwarding setting is still On ET NOTE You can cancel fax forwarding by selecting Off from the Fax Forwarding menu Set the paper size for received faxes You can select the paper size for received faxes The paper size you select should match what is loaded in your main tray Faxes can be printed on Letter A4 or Legal paper only Ef NOTE If an incorrect paper size is loaded in the main tray when you receive a fax the fax does not print and an error message appears on the display Load Letter A4 or Legal paper and then touch OK to print the fax To set the paper size for received faxes from the printer control panel 1 Touch Right arrow and then touch Setup 2 Touch Fax Setup and then select Basic Fax Setup 3 Touch
123. d then touch OK 66 Chapter5 Fax ENWW Print a Junk Fax Report Use the following procedure to print a list of blocked junk fax numbers To print a Junk Fax Report 1 2 3 4 Touch Right arrow and then touch Setup Touch Fax Setup and then touch Basic Fax Setup Touch Junk Fax Blocker Touch Print Reports and then touch Junk Fax List Receive faxes to your computer using HP Digital Fax Fax to PC and Fax to Mac If the printer is connected to your computer with a USB cable you can use HP Digital Fax Fax to PC and Fax to Mac to automatically receive faxes and save faxes directly to your computer With Fax to PC and Fax to Mac you can store digital copies of your faxes easily and also eliminate the hassle of dealing with bulky paper files Received faxes are saved as TIFF Tagged Image File Format Once the fax is received you get an on screen notification with a link to the folder where the fax is saved The files are named in the following method XXXX YYYYYYYY ZZZZZZ tif where X is the sender s information Y is the date and Z is the time that the fax was received NOTE Fax to PC and Fax to Mac are available for receiving black and white faxes only Color faxes are printed instead of being saved to the computer This section contains the following topics Fax to PC and Fax to Mac requirements Activate Fax to PC and Fax to Mac Modify Fax to PC and Fax to Mac settings Fax to PC and Fax to Mac r
124. d to be con with such local law Under such local law certain disclaimers and limitations of tnis Warranty Statement may not apply to the customer For example some states In the United States as well as some governments outside the United States including provinces In Canada may a Preciude the disclaimers and limitations in this Warranty Statement from Emiting the statutory rights of a consumer e g the United Kingdom b Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations or c Grant the customer additional warranty rights specify tne duration of implied warranties which tne manufacturer cannot discialm or allow imitations on the duration of Impiled warranties 3 THE TERMS IN THIS WARRANTY STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS HP Limited The name and address of the HP entity responsibile for the performance of the HP Limited Warranty In your country ts as follows United m ier peur iem mae ng Eire Packard ireland Limited 63 74 Sir John Rogersor s Quay Dublin Malta Hewlett Packard Intemational Trade B V Malta Branch 48 Amd y Steck Siema SLM 1701 MALTA You may have additional statutory rights against the seller based on your purchase agreement Those rights are not In any way affected by tnis HP Limited Warranty
125. darani a edie Ta saadaan sias sane nan 88 Information on ink cartridges and the printhead sssssssseeem emen 89 Check the estimated ink levels esessssssssssssssseseeeeeeeeneretr nnne nennen rrnrtrr nn en nnne 90 Printing with black or color ink only oreren aneo naa a aa a a nennen nennen nnne nnn nennen 91 Replace the ink cartridges 5 2 oett tied teen eite edente iiti d Meu ceu 92 otote printing supplles bett oh aee eh pda edet pem 94 Anonymous usage information storage sss ener nrneren nnne nennen nene 95 8 Solve a problem rl t ee voe red lee eee e eed aea Naevia e pesa e vba uova SERE Eee I ele 96 FIP SUD POM 220 E 97 Obtain electronic support eceeeeeeceeceeceeeeeeeeeeeeeeeeceaaaaecaeeeeeeeeeeeeeeseceseceeecaecaeeeeeeeeeeeeess 97 HP support by phone inserarea aa aa adan aaia nennen 97 Before you calli 23 rtt e ren ruere eee 98 Phone support period essent nn 98 Telephone support numbers sssssssssssseeeneen nennen 98 After the phone support period ssssssssssseneeeneeene nne 99 General troubleshooting tips and resources sssssseeeeeeen eene 100 Solve printer problems 2 erede deterret uoo nnne dde ep qune aid d c Dd PL Unna da d neun 101 The printer shuts down unexpectedly cccceceeceeeeeeeeeeeeecee eee eeeeeaeaeaeaeaaaeaaecaaeeaeeeaeeees 101 The printer is making some unex
126. dard paper sizes 10x15cm v 2L v U S Letter 216 x 279 mm 8 5 x 11 inches v v v 8 5 x 13 inches 216 x 330 mm v v Y U S Legal 216 x 356 mm 8 5 x 14 inches v v v ENWW Printer specifications 167 Paper size Input tray ADF Duplexer A4 210 x 297 mm 8 3 x 11 7 inches v v Y U S Executive 184 x 267 mm 7 25 x 10 5 inches v v v U S Statement 140 x 216 mm 5 5 x 8 5 inches v v B5 JIS 182 x 257 mm 7 17 x 10 12 inches v v v 6X8 inches v v v A5 148 x 210 mm 5 8 x 8 3 inches Y v Edge to Edge A4 v v Edge to Edge Letter v v B size 11 x 14 inches v v 12 x 12 inches v B4 JIS 257 x 364 mm v v Tabloid 11 x 17 inches v v Super B 13 x 19 inches v A3 297 x 420 mm 11 69 x 16 54 inches v v A3 330 x 483 mm 12 99 x 18 98 inches v Edge to Edge Tabloid 11 x 17 inches v Edge to Edge A3 v Envelopes U S 10 Envelope 105 x 241 mm 4 12 x 9 5 v inches Monarch Envelope 98 x 191 mm 3 88 x 7 5 v inches No 6 Envelope 92 x 165 mm 3 63 x 6 5 inches v Card Envelope 111 x 152 mm 4 4 x 6 inches v A2 Envelope 111 x 146 mm 4 37 x 5 75 inches v DL Envelope 110 x 220 mm 4 3 x 8 7 inches v C5 Envelope 162 x 229 mm 6 4 x 9 inches v C6 Envelope 114 x 162 mm 4 5 x 6 4 inches v Japanese Envelope Chou 3 120 x 235 mm 4 7 v x 9 3 inches 168 Appendix A Technical information ENWW ENWW Paper
127. day documents All papers with the ColorLok logo are independently tested to meet high amp standards of reliability and print quality and produce documents with crisp vivid color bolder blacks and that dry faster than ordinary plain papers Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers TECHNOLOGY 204 Appendix B HP supplies and accessories ENWW C Additional fax setup After completing all the steps in the getting started guide use the instructions in this section to complete your fax setup Keep your getting started guide for later use In this section you learn how to set up the printer so that faxing works successfully with equipment and services you might already have on the same phone line 29 TIP You can also use the Fax Setup Wizard Windows or HP Setup Assistant Mac OS X to help you quickly set up some important fax settings such as the answer mode and fax header information You can access these tools through the HP software you installed with the printer After you run these tools follow the procedures in this section to complete your fax setup This section contains the following topics e Setup faxing parallel phone systems e Serialtype fax setup e Test fax setup ENWW 205 Set up faxing parallel phone systems Before you begin setting up the printer for faxing determine which kind of phone system your country region u
128. ding fill levels This icon 6009 has a red border when an ink cartridge needs attention NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace cartridges until prompted to do so Displays the status of the Auto Answer function Touch Auto Answer to turn it on or off For more C information see Set the answer mode Auto answer on page 72 Change printer settings Use the control panel to change the printer mode and settings print reports or get help for the printer Xy TIP If the printer is connected to a computer you can also change the printer settings using HP software tools available on your computer such as the HP printer software HP Utility Mac OS X or the EWS For more information about these tools see Printer management tools on page 245 This section contains the following topics e Select the mode e Toselect a different mode Chapter 1 Get started ENWW e Tochange settings for a mode e Change the printer settings Select the mode The main menu of the control panel display shows the available modes for the printer To select a mode touch 4 Left arrow or Right arrow to see the available modes and then touch the icon to select the desired mode Follow the prompts on the control panel displa
129. e If you want to change the fax number type the new number and then touch Next ET NOTE Be sure to include any pauses or other required numbers such as an area code an 5 access code for numbers outside a PBX system usually a 9 or 0 or a long distance prefix If you want to change the name of the speed dial entry type the new name and then touch Done Set up and change group speed dial entries You can store groups of fax numbers as group speed dial entries 70 Chapter5 Fax ENWW To set up group speed dial entries EZ NOTE Before you can create a group speed dial entry you must have already created at least one speed dial entry 1 2 3 4 5 On the printer control panel touch Right arrow and then touch Setup Touch Fax Setup and then select Speed Dial Setup Touch Group Speed Dial and then touch an unused entry number Touch the speed dial entries you want to include in the group speed dial entry and then touch OK Type the name for the speed dial entry and then touch Done To change group speed dial entries 1 2 3 4 On the printer control panel touch Right arrow and then touch Setup Touch Fax Setup and then select Speed Dial Setup Select Group Speed Dial and then touch the entry you want to change If you want to add or remove speed dial entries from the group touch the speed dial entries you want to include or those you want to remove and then touch OK
130. e Active Connection Type Nona URI 8 for Embedded Web Server http 0 D 0 0 Firmware Revision EGL2CA1212BR Hosinane HPa26756 Serial Number CN23C1F20205SP hiemet Not applicable 802 3 Wired Hardware Addnass MAC fc 8e 00 82 67 56 Link Configuration None 502 11 Wireless Hardware Ackinass MAC Oc Be Q3 82 ST of Status Disabled Communication Mode Infrastructure Network Name SSID Not Set Wireless Direct Status or Hardware Address MAC 44 1a 21 3420da Port 8100 Status Enabled Bonjour Status Enabled Service Name Officejet 7670 series 1826756 SLP Status Enabled Microsoft Web Services WS Discovery Status Enabled WS Print Status Enabled IPP Ststus Enabled 1 General Information Shows information about the current status and active connection type of the network and other information such as the URL of the embedded web server 2 802 3 Wired Shows information about the active Ethernet network connection such as the IP address subnet mask default gateway as well as the hardware address of the printer ENWW Understand the network configuration page 151 3 802 11 Wireless Shows information about your wireless network connection such as the host name IP address subnet mask default gateway and server It also indicates the network name SSID the relative signal strengths and the channels being used You can check the network list to view if your own network signal strength is good and change the wireless communication se
131. e Automatic Document Feeder to continue 288 Appendix G Errors Windows ENWW Problem with ink system Please remove the ink cartridges and examine them for any sign of leaks If any cartridges have leaks contact HP support Do not use cartridges that are leaking If there are no leaks re install cartridges and close the printer cover Turn the printer off then on again If you get this message a second time contact HP support For more information about contacting HP support see HP support on page 97 ENWW Problem with ink system 289 Index A accessibility 2 accessories installation 20 printer status report 150 turn on and off in driver 20 warranty 163 acoustic emissions 175 ADF automatic document feeder load originals 15 paper sizes supported 167 ADSL fax setup with parallel phone systems 210 after the support period 99 align printhead 154 answer ring pattern change 73 parallel phone systems 212 answering machine fax tones recorded 130 set up with fax parallel phone Systems 221 set up with fax and modem 222 automatic document feeder ADF clean 23 feeding problems troubleshoot 23 load originals 15 paper sizes supported 167 automatic fax reduction 65 B B size sizes supported 168 backup fax 63 baud rate 74 290 Index black and white pages copy 52 fax 55 black dots or streaks troubleshoot copies 114 scan 120 blank pages troubleshoot copy 112 print 103 scan 120 blocked fax numbers setup
132. e Order printing supplies online e Supplies 202 Appendix B HP supplies and accessories ENWW Order printing supplies online To order supplies online or create a printable shopping list open the HP software that came with your printer and click Shopping Select Shop for Supplies Online The HP software uploads with your permission printer information including model number serial number and estimated ink levels The HP supplies that work in your printer are pre selected You can change quantities add or remove items and then print the list or purchase online at the HP Store or other online retailers options differ by country region Cartridge information and links to online shopping also appear on ink alert messages You can also order online by visiting www hp com buy supplies If prompted select your country region follow the prompts to select your printer and then the supplies you need NOTE Ordering cartridges online is not supported in all countries regions However many countries have information on ordering by telephone locating a local store and printing a shopping list In addition you can select the How to Buy option at the top of the www hp com buy supplies page to obtain information about purchasing HP products in your country ENWW Order printing supplies online 203 Supplies e Ink cartridges e HP paper Ink cartridges Ordering cartridges online is not supported in all countries regions Howev
133. e Print dialog do the following e Mac OS X v10 6 Click the blue disclosure triangle next to the printer selection e OSX Lion Click Show Details Select a paper size from the pop up menu If the Paper Size pop up menu is not in the Print dialog click the Page Setup button When you are done selecting the paper size click OK to close Page Setup and return to the Print dialog Click Print 28 Chapter2 Print ENWW Print brochures Follow the instructions for your operating system xy TIP Print brochures Windows Print brochures Mac OS X This printer includes HP ePrint a free service from HP that allows you to print documents on your HP ePrint enabled printer anytime from any location without any additional software or printer drivers For more information see HP ePrint on page 85 Print brochures Windows ET NOTE To set print settings for all print jobs make the changes in the HP software provided with the printer For more information on the HP software see Printer management tools on page 245 1 2 3 4 6 T Load paper in the tray For more information see Load paper on page 16 On the File menu in your software application click Print Make sure the printer you want to use is selected To change settings click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Se
134. e appropriate paper type 8 Click OK and then click Print or OK to begin printing Print borderless documents or photos Mac OS X ENWW 1 Load paper in the tray For more information see Load paper on page 16 2 From the File menu in your software application click Print 3 Make sure the printer you want to use is selected If you do not see print options in the Print dialog do the following e Mac OS X v10 6 Click the blue disclosure triangle next to the printer selection e OSX Lion Click Show Details 4 Select a paper size from the pop up menu If the Paper Size pop up menu is not in the Print dialog click the Page Setup button When you are done selecting the paper size click OK to close Page Setup and return to the Print dialog 5 Click Paper Type Quality from the pop up menu and then select the following settings Print borderless documents or photos 37 e Paper Type The appropriate paper type e Quality Best or Maximum dpi ET NOTE If you do not see these options click the disclosure triangle next to the Printer pop up menu or click Show Details 6 Make sure the Print Borderless check box is selected 7 f necessary click the disclosure triangle beside Color Options and select the appropriate Photo Fix options e Off Applies no automatic adjustments to the image e Basic Automatically focuses the image moderately adjusts image sharpness 8 Select any other print settings that you w
135. e phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region To set up the printer with DSL 1 Obtain a DSL filter from your DSL provider 2 Using the phone cord supplied in the box with the printer connect one end to the open port on the DSL filter and then connect the other end to the port labeled 1 LINE on the back of the printer NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the DSL filter to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office As only one phone cord is supplied you might need to obtain additional phone cords for this setup 210 Appendix C Additional fax setup ENWW 3 Connect an additional phone cord from the DSL filter to the telephone wall jack 4 Runa fax test If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Case C Set up the printer with a PBX phone system or an ISDN line If you are using either a PBX phone system or an ISDN converter terminal adapter make sure you do the following e If you are using either a PBX or an ISDN converter terminal adaptor connect the pr
136. e printer on your wireless network Set up the printer using the HP printer software In addition to enabling key printer features you can use the HP printer software that came with your printer to set up wireless communication If you have already been using the printer with a different type of connection such as a USB connection follow the instructions in Change the connection type on page 235 to set up the printer on your wireless network Set up the printer using the Wireless Setup Wizard The Wireless Setup Wizard provides an easy way to set up and manage a wireless connection to your printer from the printer control panel 1 Setup the printer hardware See the getting started guide or the setup poster that came with your printer On the printer control panel touch I Wireless and then touch Settings Touch Wireless Setup Wizard and then touch Continue Follow the display instructions to complete the setup a Roo N After the setup has completed the network printer drivers can be installed by opening the printer s HP folder in Programsor All Programs clicking Printer Setup and Software and selecting Connect a new printer Ef NOTE If you cannot find the wireless network name SSID and wireless password WPA passphrase WEP key see Before you begin on page 232 Set up the printer using WiFi Protected Setup WPS Wi Fi Protected Setup WPS allows you to quickly set up the printer on your wireless ne
137. e printhead zn ier exo ee exercere Dosen ber De REM REE daa 154 Uninstall and reinstall the HP software ssssesssseeeneeeeeennne nennen nnne 156 dir leet eo idece t eat dee need dest une dede ian bil eden ado e dE CoA od 157 Clear paperiaMs od ot oet ee nrbe tinent tet nte 157 Avold paper ja MS s ose tte et det te t ep Tou ta Mp ata eot ee ut eara 159 161 RES 162 Hewlett Packard limited warranty statement sssssenn 163 Ink cartridge warranty information ssessseenee nennen nnns 163 octets notes t ila rp I dr o c dm e Yel eto folc t foedo ela rrt eta nd 165 Physical specifications 0 3 nt HAS CUR BRESS URB ABRE ERR EAR RARE NAD 165 Product features and capacities isuse a a aa aa a a aaa 166 xi xii Processor and memory specifications sssessseseennne eene 166 System requirements ssssssssssssseesseseenee ennemi nennen nennen nene 166 Network protocol specifications asiitoe aeaa aa aeaa nennen nennen 166 Embedded web server specifications sssssssssssssseseeeene ee 167 Paper specifications ne li ii aeiae a aaia ee aan ra a a aaia tariei 167 Understand specifications for supported paper eeceeeeeeeeceeeeeeeteeteees 167 Understand supported sizes sssssssssssss 167 Understand supported paper types and weights
138. e screen click All Apps on the app bar and then click the icon with the printer s name ENWW Open the HP printer software Windows 25 Turn the printer off Turn the printer off by pressing the 4 Power button located on the printer Wait until the power light turns off before unplugging the power cord or turning off a power strip CAUTION If you incorrectly turn the printer off the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues CAUTION HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues possible extra ink usage or damage to the ink system Never turn off the printer when ink cartridges are missing 26 Chapter 1 Get started ENWW 2 Print Most print settings are automatically handled by the software application Change the settings manually only when you want to change print quality print on specific types of paper or use special features For more information about selecting the best print paper for your documents see Select print paper on page 11 Choose a print job to continue D Print documents on page 28 Print brochures on page 29 Print on envelopes on page 31 Print photos on page 33 e Print on special and custom sized paper on page 35 laa Print borderless documents or photos on page 37 ENWW 27 Print documents Follow the instruc
139. e temperature 40 to 60 C 40 to 140 F Storage relative humidity Up to 90 noncondensing at a temperature of 60 C 140 F 174 Appendix A Technical information ENWW Electrical specifications Power supply e Universal power adapter external Power requirements e Input voltage 100 to 240 VAC 50 60 Hz Worldwide 200 to 240 VAC 50 60 Hz China and India only Output voltage 32V 12V at 1094 mA 250 mA Power consumption e 26 watts in draft print 20 watts in ADF draft copy Acoustic emission specifications Print in Draft mode noise levels per ISO 7779 e Sound pressure bystander position LpAm 55 dBA mono Draft print e Sound power LwAd 6 8 BA Memory device specifications E NOTE The product can only read memory devices that have been formatted using the FAT FAT32 or EX FAT file system This section contains the following topics e USB flash drives USB flash drives HP has fully tested the following USB flash drives with the printer e Kingston Data Traveler 100 USB 2 0 flash drive 4 GB 8 GB and 16 GB e Lexar JumpDrive S73 8 GB USB 3 0 Flash Drive e Imation 1 GB USB Swivel e SanDisk Cruzer Micro Skin USB Flash Drive 4 GB e HP Hi Speed USB Flash Drive v100w 8 GB NOTE You might be able to use other USB flash drives with the product However HP cannot guarantee correct functionality with the product because all unlisted USB flash drives have not been fully test
140. ecccceeeeeeecneeeeeeeeecneeeeeeeeeeaaeeeeeeeeeaaaeeeeeeeeeaaaeeeeeseeeianeeeeenenaaes 240 Setilink SPEC ES 240 View IP settlngs 1 eductum eben atate m plete tans itti tese des 240 change IP soting 5 rhe ERR e ERR ORERERARR UON d CERA ea aaa ase 240 Reset network settings 2e satia erede ee Didi e nne Dave e nnde 241 FIP wireless direct printlngise tiep ti Gente vinta tex tede x Rte deg pee ite pen dit ex gun rr bx east t ees ee 242 Turn on HP wireless direct printing sssesenm mmn 242 Print from a wireless capable mobile device ccccecceeeceeeeeeeeeeeeeeeeeeeeeeeeeeteeeeteeeeeeees 243 xiv ENWW Print from a wireless capable computer ccccceeccecceeeeeeeeeeeeeeeeeeeeeeeeeteeeeeteteeeeeeeeeeees 243 Print from a wireless capable computer Windows cceeeeeeeeeeeeeteeeteees 243 Print from a wireless capable computer Mac OS X ssssssssssssssss 244 Appendix E Printer management tools eessssesssssssssseesseeeenennee enne nennen nennen nennen 245 Toolbox WINDOWS ceti eti p d e Een oed udi at adu 246 Open the Toolbox aites eh Tte d otto da qo o as ede n facce Te os 246 HP Utility Mae QS X ie ere pete eset sided eet eae eee eyed ee e vene gebe ee vare vv sre eee sy eu oe ey aure 247 To open HE UII icon tee ereptam erecti edet tede d ERR 247 Embedded web server a ne qe ex cip rates e n Lave eee Rapes 248 AbBOUt COOKIes 3 452 5
141. ection the radio is not used In this case you might want to turn the radio off 1 On the printer control panel touch t Wireless and then touch Settings 2 Touch Wireless and then touch On to turn on the radio or Off to turn off the radio ENWW Change basic network settings 239 Change advanced network settings CAUTION Network settings are provided for your convenience However unless you are an advanced user you should not change some of these settings such as the link speed IP settings default gateway and firewall settings This section contains the following topics e Setlink speed e View IP settings e Change IP settings e Reset network settings Set link speed You can change the speed at which data is transmitted over the network The default is Automatic 1 Onthe printer control panel touch It Wireless and then touch Settings 2 Select Advanced Setup then touch Link Speed 3 Touch the number next to the link speed that matches your network hardware View IP settings To view the IP address of the printer e Print the network configuration page For more information see Understand the network configuration page on page 151 e Open the HP software Windows double click Estimated Ink Levels click the Device Information tab The IP address is listed in the Network Information section Change IP settings The default IP setting for the IP settings is Automatic which sets the IP sett
142. ed ENWW Printer specifications 175 Regulatory information The printer meets product requirements from regulatory agencies in your country region This section contains the following topics Regulatory Model Number FCC statement Notice to users in Korea VCCI Class B compliance statement for users in Japan Notice to users in Japan about the power cord Noise emission statement for Germany GS Declaration Germany Notice to users of the U S telephone network FCC requirements Notice to users of the Canadian telephone network Notice to users in the European Economic Area Notice to users of the German telephone network Australia wired fax statement European Union Regulatory Notice Regulatory information for wireless products Regulatory Model Number For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is SNPRC 1103 01 This regulatory number should not be confused with the marketing name HP Officejet 7610 Wide Format e All in One or product number CR769A 176 Appendix A Technical information ENWW FCC statement FOC statement The United States Federal Communications Commission in 47 ORR 15 105 hos specified ihat ha following notice ba browght fo the attention of users of this product This oquipenant h baen bested and found to comply with dhe limits far a Class B digital device pur
143. eless direct printing name such as HP Print Officejet 7610 series where are the unique characters to identify your printer If HP wireless direct is turned on with security enter the password when prompted 4 Ifthe printer has been installed and connected to your computer with a USB cable enable HP wireless direct printing in the HP printer software Proceed to step 5 if the printer has been installed and connected to the computer over a network Ethernet or wireless a From the computer desktop click Start select Programs or All Programs click HP click the folder for the printer and then select Printer Setup amp Software Or ENWW HP wireless direct printing 243 5 d On the Start screen right click an empty area on the screen click All Apps on the app bar and then click the icon with the printer s name Select Connect New Printer When the Connection Options software screen appears select Wireless Select the printer from the list of detected printers such as HP Print Officejet 7610 series where are the unique characters to identify your printer Follow the on screen instructions Print your document Print from a wireless capable computer Mac OS X 1 Make sure you have turned on HP wireless direct printing on the printer For more information see Turn on HP wireless direct printing on page 242 Turn on AirPort For more information see the documentation provided by Apple
144. emory card only when the status light is not blinking To print selected photos EJ NOTE This function is only available if the memory device does not contain Digital Print Order Format DPOF content 1 Insert your memory device into the appropriate slot on the printer The Photo screen appears on the control panel display 2 Touch View amp Print The photos are displayed 3 Follow the instructions on the control panel display to select edit or print the photos 34 Chapter2 Print ENWW Print on special and custom sized paper If your application supports custom sized paper set the size in the application before printing the document If not set the size in the printer driver You might need to reformat existing documents to print them correctly on custom sized paper Use only custom sized paper that is supported by the printer For more information see Paper specifications on page 167 E NOTE Defining custom sized paper sizes is only available in the HP printing software in Mac OS X e Print on special or custom sized paper Mac OS X e Setup custom sizes Mac OS X Print on special or custom sized paper Mac OS X ET NOTE Before you can print on custom sized paper you must set up the custom sizes in the HP software provided with the printer For instructions see Set up custom sizes Mac OS X on page 35 1 Load the appropriate paper in the tray For more information see Load paper o
145. en instructions AR After the setup has completed the network printer drivers can be installed by opening the printer s HP folder in Programsor All Programs clicking Printer Setup and Software and selecting Connect a new printer xX TIP You can also set up wireless communication by entering or changing individual wireless settings To change these settings on the Network tab click Advanced in the Wireless 802 11 section on the left change the wireless settings and then click Apply Change the connection type After you have installed the HP software and connected the printer to your computer or to a network you can use the HP software to change the connection type for example from a USB connection to a wireless connection E NOTE If you are changing to a wireless connection make sure that an Ethernet cable has not been connected to the printer Connecting an Ethernet cable turns off the printer s wireless capabilities Also you might be prompted to temporarily connect a USB cable during the setup process To change the connection type do one of the following e Change from an Ethernet connection to a wireless connection e Change from a USB connection to a wireless connection e Change from a wireless connection to a USB or Ethernet connection Change from an Ethernet connection to a wireless connection 1 On the printer control panel touch I Wireless and then touch Settings 2 Touch Wirel
146. en printing an alert message should appear on your computer screen otherwise the HP software provided with the printer might not be installed correctly To resolve this uninstall the HP software completely and then reinstall the HP software For more information see Uninstall and reinstall the HP software on page 156 Check the cable connections e Make sure both ends of the USB cable or Ethernet cable are secure e Ifthe printer is connected to a network check the following Check the Link light on the back of the printer o Make sure you are not using a phone cord to connect the printer Check any personal firewall software installed on the computer e The personal software firewall is a security program that protects a computer from intrusion However the firewall might block communication between the computer and the printer If there is a problem communicating with the printer try temporarily disabling the firewall If the problem persists the firewall is not the source of the communication problem Re enable the firewall The printer prints slowly Try the following solutions if the printer is printing very slowly e Solution 1 Use a lower print quality setting e Solution 2 Check the ink levels e Solution 3 Contact HP support Solution 1 Use a lower print quality setting The print quality was set to a higher setting Check the print quality setting Best and Maximum dpi provide the best quality but are sl
147. eport 150 status icons 7 storage devices USB flash drives supported 175 storage environment specifications 174 streaks troubleshoot copies 114 scan 120 stripes on scans troubleshoot 119 subscriber identification code 72 supplies ordering online 203 printer status report 150 yields 166 support 97 system requirements 166 T technical information copy specifications 172 fax specifications 172 scan specifications 173 telephone line answer ring pattern 73 telephone wall jack fax 122 telephone fax from receive 62 send 57 temperature specifications 174 tests fax dial tone failed 124 failed 121 fax line condition 125 fax phone cord type test failed 123 hardware failed 122 port connection failed 123 setup 230 telephone wall jack 122 text cannot be edited after scan troubleshoot 117 incompletely filled on copies 114 ENWW missing from scan troubleshoot 117 splotchy on copies 114 troubleshoot 104 unclear on copies troubleshoot 114 unclear scans 120 tone dialing 74 tray 2 paper sizes supported 167 turn on and off in driver 20 trays capacities 170 clearjams 157 load paper 16 locating 5 media types and weights supported 170 paper guides illustration 5 paper sizes supported 167 troubleshoot feeding 110 turn on and off in driver 20 troubleshoot answering machines 130 blank pages printed 103 copy 112 copy quality 113 cut off pages incorrect text or graphics placement 104 embedded web server 145 fax 1
148. equirements The administrator computer the computer that activated the Fax to PC or Fax to Mac feature must be on at all times Only one computer can act as the Fax to PC or Fax to Mac administrator computer The destination folder s computer or server must be on at all times The destination computer must also be awake faxes will not be saved if the computer is asleep or in hibernate mode Paper must be loaded in the input tray For more information see Load paper on page 16 Activate Fax to PC and Fax to Mac On a computer running Windows you can use the Digital Fax Setup Wizard to activate Fax to PC On a Mac computer you can use the HP Utility ENWW Receive a fax 67 To set up Fax to PC Windows 1 Open the HP printer software For more information see Open the HP printer software Windows on page 25 2 Double click Fax Actions and then double click Digital Fax Setup Wizard 3 Follow the on screen instructions To set up Fax to Mac Mac OS X 1 Open HP Utility For more information see HP Utility Mac OS X on page 247 2 Select the printer 3 Click Digital Fax Archive in the Fax Settings section Modify Fax to PC and Fax to Mac settings You can update the Fax to PC settings from your computer at any time from the Digital Fax Setup Wizard You can update the Fax to Mac settings from the HP Utility You can turn off Fax to PC or Fax to Mac and disable printing faxes from the printer control pane
149. er many countries have information on ordering by telephone locating a local store and printing a shopping list In addition you can select the How to Buy option at the top of the www hp com buy supplies page to obtain information about purchasing HP products in your country Use only the replacement cartridges that have the same cartridge number as the ink cartridge you are replacing You can find the cartridge number in the following places e Inthe embedded web server by clicking the Tools tab and then under Product Information clicking Ink Gauge For more information see Embedded web server on page 248 e Onthe printer status report see Understand the Printer Status Report on page 149 e On the label of the ink cartridge you are replacing On a sticker inside the printer Z CAUTION The Setup ink cartridge that comes with the printer is not available for separate purchase Check for the correct cartridge number through the EWS on the printer status report or on the sticker inside the printer E NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace cartridges until prompted to do so HP paper To order paper such as HP Premium Paper go to www hp com HP recommends plain papers with the ColorLok logo for printing every
150. er for faxing if you are using your computer dial up modem to send an email or access the Internet There are two different ways to set up the printer with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports e If your computer has only one phone port you need to purchase a parallel splitter also called a coupler as shown in the illustration A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a two line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Figure C 15 Example of a parallel splitter E 226 Appendix C Additional fax setup ENWW e f your computer has two phone ports set up the printer as follows Figure C 16 Back view of the printer 0 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region 3 Computer with modem 4 Telephone To set up the printer on the same phone line as a computer with two phone ports 1 Remove the white plug from the port labeled 2 EXT on the back of the printer 2 Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the teleph
151. ernet Explorer Firefox or Safari Check with the IT administrator or person who set up your firewall If the proxy settings used by your firewall have changed you must update these settings in either the printer control panel If these settings are not updated you will not be able to use Web Services For more information see Set up Web Services using the printer control panel on page 83 132 Chapter8 Solve a problem ENWW 9 TIP For additional help on setting up and using Web Services visit ePrintCenter at www eprintcenter com Solve problems using HP websites If you are having problems using HP websites from your computer check the following e Make sure the computer that you are using is connected to the Internet e Make sure the web browser meets the minimum system requirements For more information see HP website specifications on page 174 e f your web browser uses any proxy settings to connect to the Internet try turning off these settings For more information see the documentation provided with your web browser ENWW Solve problems using Web Services and HP websites 133 Solve memory device problems x TIP You can visit the HP online support website at www hp com support for information and utilities that can help you correct many common printer problems EJ NOTE If you are starting a memory device operation from a computer see the software Help for troubleshooting information
152. ervice or repairs required as a result of using a non HP supply will not be covered under warranty If you believe you purchased original HP ink cartridges go to www hp com go anticounterfeit Ink level warnings and indicators provide estimates for planning purposes only ET NOTE When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the cartridges until print quality becomes unacceptable Software settings selected in the print driver only apply to printing they do not apply to copying or scanning You can print your document on both sides of the paper 42 Chapter 2 Print ENWW 3 Scan You can scan documents photos and other originals and send them to a variety of desitinations such as a folder on a computer When scanning documents you can use the HP software to scan documents into a format that you can search copy paste and edit EZ NOTE Some scan functions are only available after you install the HP recommended software o TIP If you have problems scanning documents see Solve scan problems on page 116 This section contains the following topics e Scan an original e Scan using Webscan e Scanning documents as editable text ENWW 43 Scan an original This section contains the following topics E NOTE The printer must be connected to the computer and be turned on E
153. ess Setup Wizard and then touch Continue 3 Follow the display instructions to complete the setup EZ NOTE If you cannot find the wireless network name SSID and wireless password WPA passphrase WEP key see Before you begin on page 232 Change from a USB connection to a wireless connection Follow the instructions for your operating system Windows 1 Onthe computer desktop click Start select Programs or All Programs click HP select your printer name and then click Printer Setup amp Software Or On the Start screen click Printer Setup amp Software 2 Click Convert a USB connected printer to wireless 3 Follow the display instructions to complete the setup ENWW Set up the printer for wireless communication 235 Mac OS X 1 Open HP Utility For more information see To open HP Utility on page 247 2 Click the Applications on the HP Utility toolbar 3 Double click HP Setup Assistant and then follow the on screen instructions Change from a wireless connection to a USB or Ethernet connection To change from a wireless connection to a USB or Ethernet connection connect the USB or Ethernet cable to the printer E NOTE If you are using a computer with Mac OS X add the printer to the print queue Click System Preferences in the Dock click Print amp Fax or Print amp Scan in the Hardware section click and then select the printer Test the wireless connection Print the wireless tes
154. ether a fax was successfully sent appears briefly on the control panel display after each transaction E NOTE You can include an image of the first page of the fax on the Fax Sent Confirmation report if you select On Fax Send or On Send and Receive and if you scan the fax to send from memory or use the Scan and Fax option To enable fax confirmation 78 1 Touch Right arrow and then touch Setup 2 Touch Fax Setup and then touch Fax Reports 3 Touch Fax Confirmation 4 Touch to select one of the following options Chapter 5 Fax ENWW Off Does not print a fax confirmation report when you send and receive faxes successfully This is the default setting On Fax Send Prints a fax confirmation report for every fax you send On Fax Receive Prints a fax confirmation report for every fax you receive On Send and Receive Prints a fax confirmation report for every fax you send and receive To include an image of the fax on the report 1 Touch Right arrow and then touch Setup 2 Touch Fax Reports and then touch Fax Confirmation 3 Touch On Fax Send or On Send and Receive 4 Touch Fax Confirmation with image Print fax error reports You can configure the printer so that it automatically prints a report when there is an error during transmission or reception To set the printer to print fax error reports automatically 1 Touch Right arrow and then touch Setup 2 Touch Fax Setup
155. etiain 185 Environmental product stewardship program sssssssssssssseee ene eene nennen 186 Paper use aee eio E rete dese ed iden aa dedi devia nde adio 186 Miel glass 186 Material safety data sheets dpt etapa tete el ee ERR EE ea E ED ER FERE ERR 186 Recycling program sensein nentra dede nte dede acca eves ade edd de dent dd d dn nee deed ae dude banned 187 HP inkjet supplies recycling program sssssseennnn emnes 187 Disposal of waste equipment by users in private households in the European Union 188 Power consumption cssssssssssssssssssseenene enne nne nmn sensns senses nsns senes 188 Chemical Substances un e dde lee Lo iad od ERR gat de abba dd 189 Battery InfOrrmatlOm 5 uote ho Teide ie iue uo cosh aee db Pn eate edax dui rue Mie 189 Battery disposal in Taiwan ssssssssene nennen 189 Attention California USers taiat n n nU tette deti Sese ath aaa 189 Battery disposal in the Netherlands ses 189 RoHS notices China only ssssssssssssssseseee eene nne en nne nnne nnns 190 ROS notices Ukraine only 2 2 5 itti get eei citet b able epe Rebel eei au d a babe duds 190 Thurdsparty dlicenses 4 itio toe st usui eritis uto aa dn beri sion 191 Appendix B HP supplies and accessories seessssessesssisseeeee eene nanne nnnm n nennen nnn 202
156. ettings 20 warranty 163 printer software Windows about 246 opening 25 246 printer status report information on 149 print 149 printhead clean 153 printhead align 154 printheads ordering online 203 printing slow troubleshoot 102 processor specifications 166 pulse dialing 74 Index 293 Q quality troubleshoot copy 113 scan 118 R radio interference reducing 238 regulatory information 183 radio turn off 239 rear access panel clearjams 157 illustration 6 receive faxes auto answer mode 72 automatically 62 blocking numbers 65 forwarding 64 manually 62 polling 64 rings to answer 73 troubleshoot 126 128 recycle ink cartridges 187 redial options setting 74 reduce fax 65 regulatory information 176 183 regulatory model number 176 replace ink cartridges 92 reports confirmation fax 78 diagnostic 108 error fax 79 fax test failed 121 print quality 108 printhead 153 reprint faxes from memory 63 right navigation button 7 rings to answer 73 S save faxes in memory 63 scan error messages 118 from printer control panel 44 from Webscan 47 OCR 48 quality 118 294 Index Scan screen 8 scan specifications 173 slow 116 troubleshoot 116 Scan screen 8 scanner glass clean 22 load originals 14 locating 5 schedule fax 59 Secure Digital memory card insert 19 send faxes basic fax 56 manually 57 memory from 59 monitor dialing 58 60 schedule 59 troubleshoot 126 128 129 send scans forOCR 48 troubleshoo
157. etween the telephone wall jack and the printer to make sure the phone cord is secure Make sure you have correctly connected the printer to the telephone wall jack Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer Other equipment which uses the same phone line as the printer might be causing the test to fail To find out if other equipment is causing a problem disconnect everything from the phone line and then run the test again If the Fax Line Condition Test passes without the other equipment then one or more pieces of the equipment is causing problems try adding them back one at a time and rerunning the test each time until you identify which piece of equipment is causing the problem If the Fax Line Condition Test fails without the other equipment connect the printer to a working phone line and continue reviewing the troubleshooting information in this section If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the printer directly to the telephone wall jack Make sure you use the phone cord that came with the printer If you do not use the supplied phone cord to connect from the telephone wall jack to the printer you might not be able to send or receive faxes A
158. f the hook or if you are using a computer dial up modem to send an email or access the Internet Check to see if another process has caused an error Check the display or your computer for an error message providing information about the problem and how to solve it If there is an error the printer cannot send or receive a fax until the error condition is resolved The phone line connection might be noisy Phone lines with poor sound quality noise can cause faxing problems Check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise If you hear noise turn Error Correction Mode ECM off and try faxing again For information about changing ECM see Send a fax in Error Correction Mode on page 60 If the problem persists contact your telephone company If you are using a digital subscriber line DSL service make sure that you have a DSL filter connected or you cannot fax successfully For more information see Case B Set up the printer with DSL on page 210 Make sure the printer is not connected to a telephone wall jack that is set up for digital phones To check if your phone line is digital connect a regular analog phone to the line and listen for a dial tone If you do not hear a normal sounding dial tone it might be a phone line set up for digital phones If you are using either a private branch exchange PBX or an integrated services digital network ISDN co
159. f you acquire an image through TWAIN on Windows computers you can change the settings so that the original scans in black and white See the on screen Help for the 116 Chapter 8 Solve a problem ENWW TWAIN program for information You can also change scan settings to black and white in the HP scanning software for Mac e Check the status of the printer o If you sent a print or copy job before you tried to scan the scan starts if the scanner is not busy However the printing and scanning processes share memory which means that the scan might be slower Part of the document did not scan or text is missing e Check the original o Make sure that you loaded the original correctly For more information see Load an original on the scanner glass on page 14 or Load an original in the automatic document feeder ADF on page 15 If you scanned the document from the ADF try scanning the document directly from the scanner glass For more information see Load an original on the scanner glass on page 14 Colored backgrounds can cause images in the foreground to blend into the background Try adjusting the settings before you scan the original or try enhancing the image after you scan the original e Check the settings o Make sure that the input paper size is large enough for the original that you are scanning If you are using the HP Printer Software the default settings in the HP Printer Software might be set to automati
160. f you cancel the feature before it finishes the ring pattern is automatically set to the default which is All Rings ET NOTE If you are using a PBX phone system that has different ring patterns for internal and external calls you must call the fax number from an external number Set the dial type Use this procedure to set tone dialing or pulse dialing mode The factory set default is Tone Do not change the setting unless you know that your phone line cannot use tone dialing E NOTE The pulse dialing option is not available in all countries regions To set the dial type 1 Touch Right arrow and then touch Setup 2 Touch Fax Setup and then touch Basic Fax Setup 3 Touch Down arrow and then touch Dial Type 4 Touch to select Tone Dialing or Pulse Dialing Set the redial options If the printer was unable to send a fax because the receiving fax machine did not answer or was busy the printer attempts to redial based on the settings for the busy redial and no answer redial options Use the following procedure to turn the options on or off e Busy redial If this option is turned on the printer redials automatically if it receives a busy signal The factory set default for this option is On e No answer redial If this option is turned on the printer redials automatically if the receiving fax machine does not answer The factory set default for this option is Off To set the redial options 1 Touch Right
161. fer to the regulatory label provided on the product The telecommunications functionality of this product may be used in the following EU and EFTA countries Austria Belgium Bulgaria Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Iceland Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Malta Netherlands Norway Poland Portugal Romania Slovak Republic Slovenia Spain Sweden Switzerland and United Kingdom The telephone connector not available for all products is intended for connection to analogue telephone networks Products with wireless LAN devices e Some countries may have specific obligations or special requirements about the operation of Wireless LAN networks such as indoor use only or restrictions of the channels available Please make sure that the country settings of the wireless network are correct France e For 2 4 GHz Wireless LAN operation of this product certain restrictions apply This product may be used indoors for the entire 2400 MHz to 2483 5 MHz frequency band channels 1 to 13 For outdoor use only the 2400 MHz to 2454 MHz frequency band channels 1 to 7 may be used For the latest requirements see www arcep fr The point of contact for regulatory matters is 182 Appendix A Technical information ENWW Hewlett Packard GmbH Dept MS HQ TRE Herrenberger Strasse 140 71034 Boeblingen GERMANY Regulatory information for wireless products This se
162. formation see Change copy settings on page 53 Incompletely filled text or graphics o Try adjusting the contrast and copy quality settings Large black typefaces look splotchy not smooth The default enhancement setting might not be suitable for the job Check the setting and change it to enhance text or photographs if needed For more information see Change copy settings on page 53 Horizontal grainy or white bands in light gray to medium gray areas The default enhancement setting might not be suitable for the job Check the setting and change it to enhance text or photographs if needed For more information see Change copy settings on page 53 114 Chapter 8 Solve a problem ENWW The printer prints half a page then ejects the paper Check the ink cartridges e Make sure the correct ink cartridges are installed and the ink cartridges are not low on ink For more information see Printer management tools on page 245 and Understand the Printer Status Report on page 149 HP cannot guarantee the quality of non HP ink cartridges Paper mismatch Check the settings e Verify that the loaded paper size and type matches the control panel settings ENWW Solve copy problems 115 Solve scan problems x TIP You can visit the HP online support website at www hp com support for information and utilities that can help you correct many common printer problems Scanner did nothing Scan takes too long
163. ft gloss satin matte It is acid free for longer lasting documents HP Everyday Photo Paper Print colorful everyday snapshots at a low cost using paper designed for casual photo printing This affordable photo paper dries quickly for easy handling Get sharp crisp images when you use this paper with any inkjet printer Available in semi gloss finish in 8 5 x 11 inch A4 4 x 6 inch and 10 x 15 cm It is acid free for longer lasting documents To order HP papers and other supplies go to www hp com Go to Shop for Products amp Services and select Ink amp Toner E NOTE At this time some portions of the HP web site are available in English only Recommended papers for photo printing For the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing Depending on your country region some of these papers might not be available HP Premium Plus Photo Paper HP s best photo paper is heavyweight for producing professional quality photos Features an instant dry finish for easy handling without smudging It resists water smears fingerprints and humidity It is available in several sizes including A4 8 5 x 11 inch 10 x 15 cm 4 x 6 inch 13 x 18 cm 5 x 7 inch and two finishes glossy or soft gloss satin matte It is acid free for longer lasting documents HP Advanced Photo Paper This thick photo paper features an instant dry finish for easy handling w
164. fter you plug in the phone cord that came with the printer run the fax test again Solve fax problems 125 After you resolve any problems found run the fax test again to make sure it passes and the printer is ready for faxing If the Fax Line Condition test continues to fail and you experience problems faxing contact your telephone company and have them check the phone line The display always shows Phone Off Hook e You are using the wrong type of phone cord Make sure you are using the 2 wire phone cord that came with the printer to connect the printer to your phone line If the phone cord that came with the printer is not long enough you can use a longer phone cord to extend the length You can purchase the cord at an electronics store that carries phone accessories e Other equipment that uses the same phone line as the printer might be in use Make sure extension phones phones on the same phone line but not connected to the printer or other equipment are not in use or off the hook For example you cannot use the printer for faxing if an extension phone is off the hook or if you are using a computer dial up modem to send email or access the Internet The printer is having problems sending and receiving faxes e Make sure the printer is turned on Look at the display on the printer If the display is blank and the 5 Power button light is not lit the printer is turned off Make sure the power cord is firmly connected to the printer
165. ge 246 From the Device Services tab click the icon to the left of Align Printheads Follow the on screen instructions To align the printhead from HP Utility Mac OS X 1 Load Letter A4 or Legal unused plain white paper into the main input tray For more information see Load standard size paper on page 16 Open HP Utility For more information see HP Utility Mac OS X on page 247 In the Information And Support section click Align Printhead Click Align and then follow the on screen instructions 154 Chapter8 Solve a problem ENWW To align the printhead from the embedded web server EWS 1 Load Letter A4 or Legal unused plain white paper into the main input tray For more information see Load standard size paper on page 16 2 Open the EWS For more information see Embedded web server on page 248 3 Click the Tools tab and then click Print Quality Toolbox in the Utilities section 4 Click Align Printer and follow the on screen instructions ENWW Printhead maintenance 155 Uninstall and reinstall the HP software If your installation is incomplete or if you connected the USB cable to the computer before prompted by the HP software installation screen you might need to uninstall and then reinstall the HP software that came with the printer Do not simply delete the printer application files from your computer To uninstall from a Windows computer 1 3 4 5 6 On the computer de
166. ge Information Shows summary information about pages printed from the printer 3 Ink Delivery System Information Shows the estimated ink levels represented in graphical form as gauges and the part numbers and warranty expiration dates for the ink cartridges E NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace cartridges until prompted to do so 4 Additional Assistance Provides information about where you can go to get more information about the printer as well as information about how to set up a Fax Text and how to runa Wireless Network Test 150 Chapter 8 Solve a problem ENWW Understand the network configuration page If the printer is connected to a network you can print a network configuration page to view the network settings for the printer and a list of networks detected by your printer You can use the network configuration page to help troubleshoot network connectivity problems If you need to call HP it is often useful to print this page before calling To print the network configuration page from the printer control panel e From the printer control panel touch i Right arrow and then touch Setup Touch Reports and then touch Network Configuration Page HP Network Configuration Page General Information Network Status Offlin
167. ghts there might be a problem with the router the Ethernet cable or your computer EZ NOTE Mac computers do not have indicator lights To check the Ethernet connection on a Macintosh computer click System Preferences in the Dock and then click Network If the Ethernet connection is working correctly Built in Ethernet appears in the list of connections along with the IP address and other status information If Built in Ethernet does not appear in the list there might be a problem with the router the Ethernet cable or your computer For more information click the Help button in the window To check a wireless connection 1 Make sure that your computer s wireless has been turned on For more information see the documentation that came with your computer 2 Ifyou are not using a unique network name SSID then it is possible that your wireless computer could be connected to a nearby network that is not yours The following steps can help you determine if your computer is connected to your network Windows a From the computer desktop click Start click Control Panel point to Network and Internet and then click View network status and tasks Or From the computer desktop click Start select Settings click Control Panel double click Network Connections Or Right click an empty area on the Start screen click All Apps on the app bar click Control Panel click Network and Sharing Center and then click View net
168. gs to Answer setting is important if you have an answering machine on the same phone line as the printer because you want the answering machine to answer the phone before the printer does The number of rings to answer for the printer should be greater than the number of rings to answer for the answering machine For example set your answering machine to a low number of rings and the printer to answer in the maximum number of rings The maximum number of rings varies by country region In this setup the answering machine answers the call and the printer monitors the line If the printer detects fax tones it receives the fax If the call is a voice call the answering machine records the incoming message To set the number of rings before answering 1 Touch Right arrow and then ttouch Setup Touch Fax Setup and then touch Basic Fax Setup Touch Rings to Answer 2 3 4 Touch Up arrow or Down arrow to change the number of rings 5 Touch Done to accept the setting Change the answer ring pattern for distinctive ring Many phone companies offer a distinctive ring feature that allows you to have several phone numbers on one phone line When you subscribe to this service each number is assigned a different ring pattern You can set up the printer to answer incoming calls that have a specific ring pattern If you connect the printer to a line with distinctive ring have your telephone company assign one ring pattern to voice
169. h Self stick adhesives clasps or windows Thick irregular or curled edges Areas that are wrinkled torn or otherwise damaged Make sure the folds of envelopes you load in the printer are sharply creased SX NOTE For more information about printing on envelopes see the documentation available with the software program you are using Follow the instructions for your operating system Print on envelopes Windows Print on envelopes Mac OS X Print on envelopes Windows 1 2 3 4 7 Load envelopes print side down in the tray For more information see Load paper on page 16 On the File menu in your software application click Print Make sure the printer you want to use is selected To change settings click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences On the Layout tab change the orientation to Landscape Click Paper Quality and then select the appropriate envelope type from the Paper Size drop down list TIP You can change more options for the print job by using the features available on the other tabs in the dialog box Click OK and then click Print or OK to begin printing Print on envelopes Mac OS X ENWW 1 2 3 Load envelopes print side down in the tray For more information see Load paper on page 16 From the File menu in your software ap
170. hade If you are copying a borderless original load the original on the scanner glass not the ADF For more information see Load an original on the scanner glass on page 14 o If you are copying a photo be sure to load it on the scanner glass as indicated by the icon on the scan bed Size is reduced The reduce enlarge or other copy feature might have been set from the printer control panel to reduce the scanned image Check the settings for the copy job to make sure that they are for normal size The HP software settings might be set to reduce the scanned image Change the settings if needed For more information see the on screen Help for the HP software The dirty scanner glass might reduce the scanned image Clean the scanner glass or lid backing For more information see Maintain the printer on page 22 Copy quality is poor ENWW Take steps to improve the copy quality o Use quality originals o Load the paper correctly If the paper is loaded incorrectly it might skew causing unclear images For more information see Paper specifications on page 167 o Use or make a carrier sheet to protect your originals Check the printer The scanner lid might not be closed correctly The scanner glass or lid backing might need cleaning For more information see Maintain the printer on page 22 The automatic document feeder ADF might need cleaning For more information see Maintain the printer on page 22
171. has been sprayed with a mild glass cleaner Dry the scanner glass with a dry soft lint free cloth CAUTION Use only glass cleaner to clean the scanner glass Avoid cleaners that contain abrasives acetone benzene and carbon tetrachloride all of which can damage the scanner glass Avoid isopropyl alcohol because it can leave streaks on the scanner glass CAUTION Do not spray the glass cleaner directly on the scanner glass If too much glass cleaner is applied the cleaner could leak under the scanner glass and damage the scanner 4 Close the scanner lid and turn on the printer Clean the exterior A WARNING Before cleaning the printer turn the printer off by pressing the Power button and unplug the power cord from the electrical socket 22 Chapter 1 Get started ENWW Use a soft damp lint free cloth to wipe dust smudges and stains off of the case Keep fluids away from the interior of the printer as well as from the printer control panel Clean the automatic document feeder If the automatic document feeder picks up multiple pages or if it does not pick up plain paper you can clean the rollers and separator pad Lift the automatic document feeder cover to access the pick assembly inside the automatic document feeder clean the rollers or separator pad and then close the cover To clean the rollers or separator pad 1 Remove all originals from the document feeder tray 2 Liftthe automatic document feeder
172. he Fax Configuration web site for your country region Austria www hp com at faxconfig Germany www hp com de faxconfig Switzerland French www hp com ch fr faxconfig Switzerland German United Kingdom www hp com ch de faxconfig www hp com uk faxconfig Finland www hp fi faxconfig Denmark www hp dk faxconfig Sweden www hp se faxconfig Norway www hp no faxconfig Netherlands www hp nl faxconfig Belgium Dutch www hp be nl faxconfig Belgium French www hp be fr faxconfig Portugal www hp pt faxconfig Spain www hp es faxconfig France www hp com fr faxconfig Ireland www hp com ie faxconfig Italy www hp comf it faxconfig Serial type fax setup 229 Test fax setup You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing Perform this test after you have completed setting up the printer for faxing The test does the following Tests the fax hardware Verifies the correct type of phone cord is connected to the printer Checks that the phone cord is plugged into the correct port Checks for a dial tone Checks for an active phone line Tests the status of your phone line connection The printer prints a report with the results of the test If the test fails review the report for information on how to fix the problem and rerun the test To test fax setup via the printer control
173. he language used for the document you are scanning For more information see the documentation provided with the OCR program e Check the originals When scanning documents as editable text from the ADF the original must be loaded into the ADF with the top forward and face up When scanning from the scanner glass the original must be loaded with the top facing the right edge of the scanner glass Also make sure the document is not skewed For more information see Load an original on the scanner glass on page 14 or Load an original in the automatic document feeder ADF on page 15 The software might not recognize text that is tightly spaced For example if the text that the software converts has missing or combined characters rn might appear as m The accuracy of the software depends on the image quality text size and structure of the original and the quality of the scan itself Make sure that your original has good image quality o Colored backgrounds can cause images in the foreground to blend too much Error messages appear e Unable to activate TWAIN source or An error occurred while acquiring the image o If you are acquiring an image from another device such as another scanner make sure that the other device is TWAIN compliant Devices that are not TWAIN compliant do not work with the HP software provided with the printer o If you are using a USB connection make sure that you have connected the USB Device
174. he network within range of one another 238 Appendix D Network setup ENWW Change basic network settings The control panel options enable you to set up and manage a wireless connection and to perform a variety of network management tasks This includes viewing the network settings restoring the network defaults turning the wireless radio on and off and changing the network settings This section contains the following topics e View and print network settings e Turn the wireless radio on and off View and print network settings You can display a summary of the network settings on the printer control panel or the HP software that came with the printer You can print a more detailed network configuration page which lists all of the important network settings such as the IP address link speed DNS and mDNS For more information see Understand the network configuration page on page 151 A To view the network setting using the printer control panel touch f Wireless and then touch Settings The network status screen opens A Forthe information about viewing the network settings using the HP printer software see View IP settings on page 240 Turn the wireless radio on and off The wireless radio is on by default as indicated by the blue light on the front of the printer In order to stay connected to a wireless network the radio must stay on However if your printer is connected using either an Ethernet or a USB conn
175. hen click Properties 3 Select the Device Settings tab Click the accessory that you want to turn on click Installed from the drop down menu and then click OK To turn on accessories on Mac OS X Mac OS X automatically turns on all accessories in the printer driver when you install the printer software If you add a new accessory later follow these steps 20 Chapter 1 Get started ENWW 1 Open the System Preferences and then select Print amp Fax or Print amp Scan Select the printer from list of printers and then click Options amp Supplies Click the Driver tab hoo N Select the options you want to install and then click OK ENWW Install the accessories 21 Maintain the printer This section provides instructions for keeping the printer in top working condition Perform these maintenance procedures as necessary e Clean the scanner glass e Clean the exterior e Clean the automatic document feeder e Restore factory defaults Clean the scanner glass E NOTE Dust or dirt on the scanner glass scanner lid backing or scanner frame can slow down performance degrade the quality of scans and affect the accuracy of special features such as fitting copies to a certain page size To clean the scanner glass 1 Turn off the printer For more information see Turn the printer off on page 26 2 Lift the scanner lid 3 Clean the scanner glass and lid backing by using a soft lint free cloth that
176. ies Feature Capacity Connectivity e USB 2 0 high speed e USB 2 0 high speed host port e Wireless 802 11b g n network e Ethernet 802 3 network 1 This product supports the 802 11n 2 4 GHz frequency band Ink cartridges Four ink cartridges one each for black cyan magenta and yellow NOTE Not all ink cartridges are supported in all countries regions Supply yields Visit www hp com go learnaboutsupplies for more information on estimated ink cartridge yields Printer languages HP PCL 3 Font support US fonts CG Times CG Times Italic Universe Universe Italic Courier Courier Italic Letter Gothic Letter Gothic Italic Duty cycle Up to 12 000 pages per month Printer control panel language support Bulgarian Croatian Czech Danish Dutch English Finnish French German Greek Hungarian Italian Japanese Language availability varies by country region Korean Norwegian Polish Portuguese Romanian Russian Simplified Chinese Slovak Slovenian Spanish Swedish Traditional Chinese Turkish Processor and memory specifications Printer processor e ARM R4 Printer memory e 256 MB built in RAM System requirements Software and system requirements are located in the Readme file E NOTE For the most current information about supported operating systems and system requirements visit www hp com support Network protocol specifications Software and system requi
177. ily To add Ej Other ENWW be read and falsified by unwanted users outside your network hardware addresses to a wireless router or wireless access point 1 Print the network configuration page and then locate the printer s hardware address For more information see Understand the network configuration page on page 151 Ef NOTE The printer maintains separate hardware addresses for the Ethernet connection and for wireless connection Both hardware addresses are listed on the printer s network configuration page 2 Open the configuration utility for the wireless router or wireless access point and add the printer s hardware address to the list of accepted hardware addresses SP NOTE For more information about using the configuration utility see the documentation provided with the router or wireless access point wireless security guidelines To keep the wireless network secure follow these guidelines e Use a wireless password with at least 20 random characters You can use up to 64 characters in a WPA wireless password e X Avoid any common words or phrases easy sequences of characters such as all 1s and personally identifiable information for wireless passwords Always use random strings composed of uppercase and lowercase letters numbers and if allowed special characters such as punctuation Set up the printer for wireless communication 237 e Change the default wireless password provided by
178. imited warranty covers only those defects that arise as a result of normal use of the product and does not cover any other problems Including those that arise as a result of a Improper maintenance or modification b Software media media parts or suppiles not provided or supported by HP c Operation outside the products d Unauthorized modification or misuse 4 For HP printer products the use of a non HP cartridge or a refilled cartridge does not affect either the warranty However ff printer fallure or damage Is attributable to the use of a non HP or refilled cartridge or an expired LL HP will charge Its standard time and materials charges to service the printer for the particular fallure or damage 5 If HP receives during the applicable warranty period notice of a defect in any product which Is covered by HP s warranty HP shall efher repair or replace the product at HP s option 6 I HP Is unable to repair or replace as applicable a defective product which Is covered by HP s warranty HP shall within a reasonable time after being notified of the defect refund the purchase price for the product 7 HP shall have no obligation to repair replace or refund until the customer returns the defective product to HP B Any replacement product may be elther new or like new provided that has functionality at least equal to that of 9 the product being replaced HP products may contain remanufactured parts com
179. ing and using paper For the best results observe the following guidelines e Always use paper that conforms to the printer specifications For more information see Paper specifications on page 167 e Load only one type of paper at a time into a tray or automatic document feeder ADF e When loading the trays and ADF make sure the paper is loaded correctly For more information see Load paper on page 16 or Load an original in the automatic document feeder ADF on page 15 e Do not overload the tray or ADF For more information see Load paper on page 16 or Load an original in the automatic document feeder ADF on page 15 e To prevent jams poor print quality and other printing problems avoid loading the following paper in the trays or ADF o Multipart forms o Media that is damaged curled or wrinkled o Media with cutouts or perforations o Media that is heavily textured embossed or does not accept ink well o Media that is too lightweight or stretches easily o Media that contains staples or clips ENWW Select print paper 13 Load an original on the scanner glass You can copy scan or fax originals by loading them on the scanner glass E NOTE Many of the special features do not work correctly if the scanner glass and lid backing are not clean For more information see Maintain the printer on page 22 ET NOTE Remove all originals from the document feeder tray before lifting the lid on the printe
180. ing topics e Manage Power e Optimize Printing Supplies Manage Power To conserve electricity the printer comes with the following features Sleep mode Power usage is reduced while in Sleep mode After initial setup of printer the printer goes into low power mode after 5 minutes of inactivity To change the time to Sleep mode A From the printer control panel touch the eco button touch Sleep and then touch the desired option ET NOTE If you change your country or region from the printer control panel the time to sleep mode is automatcially set to the default which is 5 minutes Schedule On and Off Use the printer s Schedule On and Off feature and then select the days and time you want the printer to turn on and turn off automatically For example you can schedule the printer to turn on at 8 a m and turn off at 8 p m from Monday to Friday In this way you will save energy during the night and weekends To configure the printer s Schedule On and Off feature A From the printer control panel touch the eco button touch Schedule On and Off and then set the time to turn on and off the printer A CAUTION HP recommends that you replace a missing ink cartridge as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system Never turn off the printer when a cartridge is missing Optimize Printing Supplies To optimize printing supplies such as ink and pa
181. ings automatically However if you are an advanced user you might want to manually change settings such as the IP address subnet mask or the default gateway CAUTION Be careful when manually assigning an IP address If you enter an invalid IP address during the installation your network components cannot connect with the printer 1 Onthe printer control panel touch Ii Wireless and then touch Settings 2 Touch Advanced Setup and then touch IP Settings 3 Amessage appears warning that changing the IP address removes the printer from the network Touch OK to continue 4 Automatic is selected by default To change the settings manually touch Manual and then enter the appropriate information for the following settings e IP Address e Subnet Mask 240 Appendix D Network setup ENWW e Default Gateway e DNS Address 5 Enter your changes and then touch Done Reset network settings To reset the administrator password and network settings 1 On the printer control panel touch I Wireless and then touch Settings 2 Touch Restore Network Defaults and then touch Yes A message appears stating that the network defaults have been restored EZ NOTE Previously configured wireless settings are removed after you reset the printer network settings You have to reconnect the printer to the wireless network using the Wireless Setup Wizard For more information see Set up the printer using the Wireless Setup Wizard on page
182. ink cartridges 92 manual faxing receive 62 send 57 58 margins setting specifications 170 media duplexing 39 print on custom sized 35 troubleshoot feeding 110 types and weights supported 170 memory reprint faxes 63 save faxes 63 specifications 166 memory cards insert 19 memory devices print files 34 troubleshoot 134 missing or incorrect information troubleshoot 104 MMC memory card insert 19 model number 150 modem shared with fax parallel phone systems 215 shared with fax and answering machine parallel phone systems 222 ENWW shared with fax and voice line parallel phone systems 217 shared with fax and voice mail parallel phone systems 226 monitor dialing 58 60 multi feeds troubleshoot 111 N networks advanced settings 240 connector illustration 6 firewalls troubleshoot 102 IP settings 240 link speed 240 settings change 239 solve problems 135 view and print settings 239 wireless communication setup 232 wireless settings 151 noise information 175 O OCR edit scanned documents 48 troubleshoot 117 operating environment specifications 174 operating systems supported 166 originals scan 44 output tray locating 5 paper supported 170 P pages per month duty cycle 166 paper clear jams 157 HP order 204 jams 157 159 load tray 16 selecting 13 size set for fax 65 skewed pages 110 specifications 167 supported sizes 167 paper feed problems troubleshoot 110 ENWW parallel
183. inter and then turn them back on in this order router first and then the printer If you still are unable to connect turn off the router printer and your computer Sometimes turning off the power and then turning it back on recovers from a network communication issue ET NOTE If you have not configured the printer for wireless connection use the HP software to complete the setup For more information see Set up the printer for wireless communication on page 232 Perform the following steps in the order presented 29 TIP If you are using a computer running Windows use the HP Print and Scan Doctor to help diagnose and get assistance in installing and using HP printers on home network To use this tool visit the HP Wireless Printing Center www hp com go wirelessprinting and then click Print and Scan Doctor in the Quick Links section Step 1 Make sure the wireless 802 11 light is turned on e The Wireless light in the printer control panel indicates the status of the wireless capabilities To turn on the printer wireless capabilities On the printer control panel touch Ij Wireless and then touch Settings Touch Wireless and then touch On to turn on the printer wireless capabilities NOTE lf your printer supports Ethernet networking make sure that an Ethernet cable has not been connected to the printer Connecting an Ethernet cable turns off the printer wireless capabilities Check the wireless light beha
184. inter is the correct size change the selected paper size in the printer driver and then print the document again 258 Appendix G Errors Windows ENWW The cartridge cradle cannot move Something is blocking the ink cartridge cradle the part of the printer that holds the ink cartridges To clear the obstruction press the 4 Power button to turn off the printer and then check the printer for jams For more information see Clear jams on page 157 ENWW The cartridge cradle cannot move 259 Paper Jam Paper has become jammed in the printer Before you try to clear the jam check the following e Make sure that you have loaded paper that meets specifications and is not wrinkled folded or damaged For more information see Paper specifications on page 167 e Make sure that the printer is clean For more information see Maintain the printer on page 22 e Make sure that the trays are loaded correctly and are not too full For more information see Load paper on page 16 For instructions on clearing jams as well as more information about how to avoid jams see Clear jams on page 157 260 Appendix G Errors Windows ENWW The printer is out of paper The default tray is empty Load more paper and then touch OK For more information see Load paper on page 16 ENWW The printer is out of paper 261 Printer Offline The printer is currently offline While offline the printer cannot be used To change the prin
185. inter to the port that is designated for fax and phone use Also make sure that the terminal adapter is set to the correct switch type for your country region if possible NOTE Some ISDN systems allow you to configure the ports for specific phone equipment For example you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes If you have problems when connected to the fax phone port of your ISDN converter try using the port designated for multiple purposes it might be labeled multi combi or something similar e If you are using a PBX phone system set the call waiting tone to off E NOTE Many digital PBX systems include a call waiting tone that is set to on by default The call waiting tone interferes with any fax transmission and you cannot send or receive faxes with the printer Refer to the documentation that came with your PBX phone system for instructions on how to turn off the call waiting tone e If you are using a PBX phone system dial the number for an outside line before dialing the fax number e Make sure you use the supplied cord to connect from the telephone wall jack to the printer If you do not you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office If the supplied phone cord is too short you can purchase a longer 2 wire phone cord from your local electronics s
186. ion Last update 06 15 2005 ssue date 06 15 2005 Copyright C 2005 Olivier Gay lt olivier gay a3 epfl ch gt All rights reserved 192 Appendix A Technical information ENWW ENWW Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 9 Neither the name of the project nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE PROJECT OR CONTRIBUTORS BELIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETH
187. ional equipment contact your local service provider or vendor for further assistance Case J Shared voice fax line with computer modem and answering machine If you receive both voice calls and fax calls at the same phone number and you also have a computer modem and answering machine connected on this phone line set up the printer as described in this section ET NOTE Since your computer dial up modem shares the phone line with the printer you cannot use both your modem and the printer simultaneously For example you cannot use the printer for faxing while you are using your computer dial up modem to send an email or access the Internet e Shared voice fax line with computer dial up modem and answering machine e Shared voice fax line with computer DSL ADSL modem and answering machine 222 Appendix C Additional fax setup ENWW Shared voice fax line with computer dial up modem and answering machine There are two different ways to set up the printer with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports ET NOTE If your computer has only one phone port you need to purchase a parallel splitter also ENWW called a coupler as shown in the illustration A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a two line phone splitter a serial splitter or a parallel splitter which has two RJ
188. ips and resources ET NOTE Many of the following steps require HP software If you did not install the HP software you can install it using the HP software CD included with the printer or you can download the HP software from the HP support web site www hp com support This website provides information and utilities that can help you correct many common printer problems Check or do the following before you begin troubleshooting Try turning the printer off and then on again For a paper jam see Clear jams on page 157 For paper feed problems such as the paper skew and paper pick see Solve paper feed problems on page 110 The Power button light is on and is not blinking When the printer is turned on for the first time it takes approximately 9 minutes to initialize it after the ink cartridges are installed The power cord and other cables are working and are firmly connected to the printer Make sure the printer is connected firmly to a functioning alternating current AC power outlet and is turned on For voltage requirements see Electrical specifications on page 175 Media is loaded correctly in the input tray and is not jammed in the printer All packing tapes and materials are removed The printer is set as the current or default printer For Windows set it as the default in the Printers folder For Mac OS X set it as the default in the Print amp Fax or Print amp Scan section of the System Preferences See you
189. ith faxes that have not been printed yet or transferred to the computer To solve this problem resolve any problems with the printer For more information see Solve fax problems on page 121 ENWW Fax memory full 253 Unable to communicate with printer The computer cannot communicate with the printer because one of the following events has occurred The printer has been turned off The cable connecting the printer such as a USB cable or a network Ethernet cable has been disconnected If the printer is connected to a wireless network the wireless connection has been broken To solve this problem try the following solutions Make sure the printer is turned on and that the Power button light is on Make sure the power cord and other cables are working and are firmly connected to the printer Make sure the power cord is connected firmly to a functioning alternating current AC power outlet If the printer is connected to a network make sure the network is functioning properly For more information see Solve Ethernet network problems on page 135 If the printer is connected to a wireless network make sure the wireless network is functioning properly For more information see Solve wireless problems on page 135 254 Appendix G Errors Windows ENWW Low on ink The ink cartridge identified in the message is low on ink Ink level warnings and indicators provide estimates for planning purposes only When
190. ithout smudging It resists water smears fingerprints and humidity Your prints have a look and feel comparable to a store processed photo It is available in several sizes including A4 8 5 x 11 inch 10 x 15 cm 4 x 6 inch 13x18 cm 5 x7 inch A3 and two finishes glossy or soft gloss satin matte It is acid free for longer lasting documents HP Everyday Photo Paper Print colorful everyday snapshots at a low cost using paper designed for casual photo printing This affordable photo paper dries quickly for easy handling Get sharp crisp images when you use this paper with any inkjet printer Available in semi gloss finish in 8 5 x 11 inch A4 4 x 6 inch and 10 x 15 cm It is acid free for longer lasting documents HP Photo Value Packs HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable lab quality photos with your HP printer Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid print after print Great for printing out an entire vacation s worth of photos or multiple prints to share To order HP papers and other supplies go to www hp com Go to Shop for Products amp Services and select Ink amp Toner E NOTE At this time some portions of the HP web site are available in English only 12 Chapter 1 Get started ENWW Tips for select
191. itialized Remove and install non SETUP cartridges For more information see Replace the ink cartridges on page 92 278 Appendix G Errors Windows ENWW Not enough ink at startup The used cartridges listed in the message might not have enough ink to complete one time startup processes Solution Install new cartridges or click OK to use installed cartridges If startup cannot complete with installed cartridges new cartridges will be needed For information on how to install new cartridges see Replace the ink cartridges on page 92 ENWW Not enough ink at startup 279 Use black ink only The cartridges listed in the message are out of ink Solutions To print in color replace the empty cartridges For information about how to install new cartridges see Replace the ink cartridges on page 92 To temporarily print using Black ink only click Use Black Only The printer will replace color with grayscale The empty cartridges will need to be replaced soon CAUTION Do NOT remove the empty color cartridge to print in Use Black Only mode 280 Appendix G Errors Windows ENWW Use color ink only The black cartridge is out of ink Solutions To temporarily replace black with color click Use Color Only Black will be simulated Text and photo quality will differ from those printed when using all cartridges The black cartridge will need to be replaced soon To print with black replace the black ink cartridge For i
192. itions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org Third party licenses 197 4 The names OpenSSL Toolkit and OpenSSL Project must not be used to endorse or promote products derived from this software without prior written permission For written permission please contact openssl core openssl org 5 Products derived from this software may not be called OpenSSL nor may OpenSSL appear in their names without prior written permission of the OpenSSL Project 6 Redistributions of any form whatsoever must retain the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS IS AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO
193. ivalente p i r e ne d passe pas celle n cessaire une communication r ussie Cet appareil es conforme aux normes RSS exemples de licence d Industrie Canada Son fonctionnement d pend des deux conditions suivantes 1 cet appareil ne doit pas provoquer d interf rences nuisibles et 2 doit accepter toutes interf rences re ues y compris des interf rences pouvant provoquer un fonctionnement non souhait de l appareil AVERTISSEMENT relatif l exposition aux radiofr quences La puissance de rayonnement de cet appareil se trouve sous les limites d exposition de radiofr quences d Industrie Canada N anmoins cet appareil doit tre utilis de telle sorte qu il soit mis en contact le moins possible avec le corps humain Afin d viter le d passement ventuel des limites d exposition aux radiofr quences d Industrie Canada il est recommand de maintenir une distance de plus de 20 cm entre les antennes et l utilisateur Notice to users in Taiwan ETEEN RAEE E mr H BSIZEBSMEIOG ISEHAEN FONT CN PRCA eee VADER SHER DE Tee JgIDEMSTNUI SERECTESENOHES BTESSGSS NHESASTESRS Nu Hmm wasBzmTSSHD5GBSGtH HASHAM HARMAAT HATAN CCIGERDSR CREER ORE GR IR HP RGR RRR ST 184 Appendix A Technical information ENWW Notice to users in Mexico Aviso para los usuarios de M xico la operaci n de este equipo est sujeta a las siguientes dos condiciones 1 es posible que este equipo o dispositivo no cause interferencia
194. ize the email address Turn off HP ePrint 1 From the printer control panel touch HP ePrint and then touch Settings 2 Touch ePrint and then touch Off ENWW Use Web Services 85 EJ NOTE To remove all Web Services see Remove Web Services on page 87 Printer Apps Printer Apps allow you to easily locate and print pre formatted web content directly from your printer e Use Printer Apps e Manage Printer Apps e Turn off Printer Apps Use Printer Apps To use the Printer Apps on your printer touch Apps on the printer control panel display and then touch the Print App you want to use For more information about individual Printer Apps visit www eprintcenter com Manage Printer Apps You can manage your Printer Apps with ePrintCenter You can add configure or remove Printer Apps and set the order in which they appear on your printer s display NOTE To manage Printer Apps from ePrintCenter create an account on ePrintCenter and add your printer For more information visit www eprintcenter com Turn off Printer Apps To turn off Printer Apps complete the following steps 1 From the printer control panel touch 5 HP ePrint and then touch Settings 2 Touch Apps and then touch Off ET NOTE To remove all Web Services see Remove Web Services on page 87 86 Chapter 6 Web Services ENWW Remove Web Services To remove Web Services complete the following steps 1 On the pri
195. k Print Make sure the printer you want to use is selected in the Format For pop up menu If you do not see print options in the Print dialog do the following e Mac OS X v10 6 Click the blue disclosure triangle next to the printer selection e OS X Lion Click Show Details Select a paper size from the pop up menu If the Paper Size pop up menu is not in the Print dialog click the Page Setup button When you are done selecting the paper size click OK to close Page Setup and return to the Print dialog Click the Layout pop up menu and then select the appropriate binding options for the document from the Two Sided pop up menu Select any other print settings that you want and then click Print to begin printing Print on both sides duplexing 39 Tips for print success For good printing experience HP ink cartridges should be correctly installed have sufficient ink and working properly and paper should be properly loaded with correct print settings Ink tips If the print quality is not acceptable see Print quality troubleshooting on page 106 for more information Use original HP ink cartridges Install both the black and color cartridges correctly For more information see Replace the ink cartridges on page 92 Check the estimated ink levels in the cartridges to make sure there is sufficient ink For more information see Check the estimated ink levels on page 90 Always turn off the printer with the Po
196. l To modify settings from the printer control panel 1 Touch Right arrow and then touch Setup 2 Touch Fax Setup touch Basic Fax Setup and then touch Fax to PC 3 Select the setting that you want to change You can change the following settings e View PC hostname View the name of the computer that is set up to administer Fax to PC or Fax to Mac e Turn Off Turn off Fax to PC or Fax to Mac ET NOTE Use the HP software on your computer to turn on Fax to PC or Fax to Mac e Disable Fax Print Choose this option to print faxes as they are received If you turn off printing color faxes will still print To modify settings from the HP software Windows 1 Open the HP printer software For more information see Open the HP printer software Windows on page 25 2 Double click Fax Setup and then double click Digital Fax Setup Wizard 3 Follow the on screen instructions To modify settings from the HP software Mac OS X 1 Open HP Utility For more information see HP Utility Mac OS X on page 247 2 Selectthe printer 3 Click Digital Fax Archive in the Fax Settings section 68 Chapter5 Fax ENWW Turn off Fax to PC or Fax to Mac 1 Touch Right arrow and then touch Setup 2 Touch Fax Setup touch Basic Fax Setup and then touch Fax to PC 3 Touch Turn Off ENWW Receive a fax 69 Set up speed dial entries You can set up frequently used fax numbers as speed dial entries This lets you dial those
197. l and then double click Printers Or On the Start screen click Control Panel and then click View devices and printers If the printers on your computer are not being displayed in Details view click the View menu and then click Details Do one of the following depending on the printer status a Ifthe printer is Offline right click the printer and click Use Printer Online b Ifthe printer is Paused right click the printer and click Resume Printing Try using the printer over the network Click System Preferences in the Dock and then click Print amp Fax or Print amp Scan Select the printer and the click Open Print Queue If the print job is on hold click Resume If the printer is paused click Resume Printer If you can use the printer after performing the steps above but find that the symptoms persist as you continue to use the printer your firewall might be interfering For more information see Configure your firewall software to work with the printer on page 144 If you still cannot use the printer over the network continue to the next section for additional troubleshooting help Step 5 Make sure the HP printer labeled Network is set as the default printer driver Windows only ENWW If you install the HP software again the installer might create a second version of the printer driver in your Printers Printers and Faxes Devices and Printers or View devices and printers folder If you have difficultie
198. ll languages 144 Chapter8 Solve a problem ENWW Solve printer management problems This section provides solutions to common problems that involve managing the printer This section contains the following topic e Embedded web server cannot be opened NOTE To use the embedded web server the printer must be connected to a network using either an Ethernet or a wireless connection You cannot use the embedded web server if the printer is connected to a computer with a USB cable xX TIP You can visit the HP online support website at www hp com support for information and utilities that can help you correct many common printer problems Embedded web server cannot be opened Check your network setup e Make sure you are not using a phone cord or a crossover cable to connect the printer to the network e Make sure the network cable is securely connected to the printer e Make sure the network hub switch or router is turned on and working correctly Check the computer e Make sure the computer that you are using is connected to the network ET NOTE To use the EWS the printer must be connected to a network You cannot use the embedded web server if the printer is connected to a computer with a USB cable Check your web browser Make sure the web browser meets the minimum system requirements For more information see Embedded web server specifications on page 167 e f your web browser uses any pr
199. llation issues Understand the Printer Status Report Understand the network configuration page Printhead maintenance Uninstall and reinstall the HP software Clear jams 96 Chapter8 Solve a problem ENWW HP support If you have a problem follow these steps 1 Check the documentation that came with the printer 2 Visit the HP online support web site at www hp com support This website provides information and utilities that can help you correct many common printer problems HP online support is available to all HP customers It is the fastest source for up to date printer information and expert assistance and includes the following features e Fast access to qualified online support specialists e HP software and driver updates for the HP printer e Valuable troubleshooting information for common problems e Proactive printer updates support alerts and HP newsgrams that are available when you register the printer For more information see Obtain electronic support on page 97 3 Call HP support Support options and availability vary by printer country region and language For more information see HP support by phone on page 97 If you still encouter the problems do one of the following support services e Obtain electronic support e HP support by phone Obtain electronic support To find support and warranty information go to the HP web site at www hp com support This website provides information
200. lor fax cannot print 130 Chapter8 Solve a problem ENWW e To print color faxes make sure that the Incoming Fax Printing option in the printer control panel is turned on The computer cannot receive faxes Fax to PC and Fax to Mac Cause e The computer selected to receive faxes is turned off o Make sure the computer selected to receive faxes is switched on at all times e Different computers are configured for setup and receiving faxes and one of them may be Switched off o If the computer receiving faxes is different from the one used for setup both computers should be switched on at all times e Fax to PC or Fax to Mac is not activated or the computer is not configured to receive faxes o Activate Fax to PC or Fax to Mac and make sure the computer is configured to receive faxes ENWW Solve fax problems 131 Solve problems using Web Services and HP websites This section provides solutions to common problems using Web Services and HP websites e Solve problems using Web Services e Solve problems using HP websites Solve problems using Web Services If you are having problems using Web Services such as HP ePrint and Printer Apps check the following e Make sure the printer is connected to the Internet using an Ethernet or wireless connection E NOTE You cannot use these web features if the printer is connected using a USB cable e Make sure the latest product updates have been installed on the printer For
201. lter from your DSL provider 2 NOTE Phones in other parts of the home office sharing the same phone number with DSL service need to be connected to additional DSL filters to avoid noise when making voice calls 2 Using the phone cord supplied in the box with the printers connect one end to the DSL filter then connect the other end to the port labeled 1 LINE on the back of the printer E NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the DSL filter to the printer you might not be able to fax successfully This special phone cord is different from phone cords you might already have in your home or office 220 Appendix C Additional fax setup ENWW 3 Ifyou have a parallel type phone system remove the white plug from the port labeled 2 EXT on the back of the printer and then connect a phone to this port 4 Connect the DSL filter to the parallel splitter 5 Connect the DSL modem to the parallel splitter 6 Connect the parallel splitter to the wall jack 7 Runa fax test When the phone rings the printer automatically answers after the number of rings you set in the Rings to Answer setting The printer begins emitting fax reception tones to the sending fax machine and receives the fax If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for furthe
202. ly operate using an antenna of a type and maximum or lesser gain approved for the transmitter by Industry Canada To reduce potential radio interference to other users the antenna type and its gain should be so chosen that the equivalent isotropically radiated power e i r p is not more than that necessary for successful communication This device complies with Industry Canada licence exempt RSS standard s Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operalion of the device WARNING Exposure to Radio Frequency Radiation The radiated output power of this device is below the Industry Canada radio frequency exposure limits Nevertheless the device should be used in such a manner that the potential for human contact is minimized during normal operation To avoid the possibility of exceeding the Industry Canada radio frequency exposure limits human proximity to the antennas should not be less than 20 cm 8 inches Conform ment au R glement d Industrie Canada cet metteur radio lectrique ne peut fonctionner qu avec une antenne d un type et d un gain maximum ov moindre approuv par Industrie Canada Afin de r duire le brouillage radio lectrique potentiel pour d autres utilisateurs le type d antenne et son gain doivent tre choisis de mani re ce que la puissance isotrope rayonn e qu
203. me SSID is listed in the Current Configuration setction which shows the network name what your printer choose for connecting the wireless network IP Address The IP Address is listed in the Current Configuration section which indicates your printer has the valid IP address The IP address is the one used to open your printer s embedded web server EWS For information about connecting the printer to a wireless network see Set up the printer for wireless communication on page 232 For information about connecting the printer to a wireless network see Set up the printer for wireless communication on page 232 B Check to see if you can access the EWS After you establish that the computer and the printer both have active connections to a network you can verify if they are on the same network by accessing the printer s EWS For more information see Embedded web server on page 248 To access the EWS 1 On your computer open the EWS For more information see Embedded web server on page 248 Ef NOTE If you are using a proxy server in your browser you might need to disable it to access the EWS 2 If you can access the EWS try using the printer over the network such as to print to see if your network setup was successful 3 If you cannot access the EWS or are still having problems using the printer over the network continue to the next section regarding firewalls C Check your printer c
204. ment in more than two pages per sheet EZ NOTE The preview on the Layout tab cannot reflect what you select from the Pages per Sheet Layout drop down list o Borderless Printing Select this feature to print photos without border Not all paper types support this feature You will see an alert icon beside the option if the selected paper type in the Media drop down list does not support it o Preserve Layout This feature only works with the duplex printing If the image is larger than the printable area select this feature to scale the page content to be within the smaller margins so that extra pages are not created o HP Real Life Technologies This feature smooths and sharpens images and graphics for improved print quality o Booklet Allows you to print multiple page document as a booklet It places two pages on each side of a sheet that can then be folded into a booklet in half size of the paper Select a binding method from the drop down list and then click OK e Booklet LeftBinding The binding side after folded into a booklet appears at the left side Select the option if your reading habit is from left to right e Booklet RightBinding The binding side after folded into a booklet appears at the right side Select the option if your reading habit is from right to left Ef NOTE The preview on the Layout tab cannot reflect what you select from the Booklet drop down list o Page Borders Allows you to add the borders
205. mes varies by model Automatic no answer redial one time varies by model Confirmation and activity reports CCITT ITU Group 3 fax with Error Correction Mode 33 6 Kbps transmission 4 seconds per page speed at 33 6 Kbps based on ITU T Test Image 1 at standard resolution More complicated pages or higher resolution takes longer and uses more memory Ring detect with automatic fax answering machine switching Photo dpi Very Fine dpi Fine dpi Standard dpi Black 205 x 196 8 bit grayscale 308 x 300 205 x 196 205 x 98 Color 205 x 200 205 x 200 205 x 200 205 x 200 Fax to PC Fax to Mac Specifications e Supported file type Uncompressed TIFF e Supported fax types black and white faxes Scan specifications Integrated OCR software automatically converts scanned text to editable text Twain compliant interface Windows and Image Capture compliant interface Mac OS X Resolution Scanner glass 1200 x 1200 ppi o ADF 300 x 300 ppi Color 24 bit color 8 bit grayscale 256 levels of gray Maximum scan size o Scanner glass 297 x 243 mm 11 7 x 17 inches ADF 216 x 356 mm 8 5 x 14 inches Web Services specifications An Internet connection using either an Ethernet or wireless connection ENWW Printer specifications 173 HP ePrint e Maximum size of email and attachments 5 MB e Maximum number of attachments 10 The HP ePrint server does not accept email print jobs if there are multiple
206. mi ida pda res Ems meii ie Pate eati ems fee lcm eiie pl cmo un op ER E im um ug TE erm C Se X a E e BR ee pi mE kn EE oa 7m GL PH c Rae A pa A m es ee Sa I EET EIE cep are co RP pu kreien m niet is eter SS Sone arse eset SSS sy TI T MEI mi dese ums re ms wy ana mans 0a ru Sean DM wm mum emm domerrm Lideri fod orn TR LIT Ewa aine e LEA Ir aber mr decorem mera risen mar m ee r a XP im na ruins omia uinum um mln i nmm a uncis RES au a malin camis da mas n oe Air iier e je iui Ns rider umi ad risa sc darrie a maa m uim am ane n mrs bon es re ee et DID hereon So amm eram ord el Tak sare inim Sopot proma mien ia bie camis a ae mih ey LLL nrc m E Merida rem m m serpere Hob leni ind i rr Im rimam imn Dm xen RN i iri c iin a anam iS e ee niis caen t aliu ceris Tm Ium Bialski tos p ar ier er oe eee evened bm i mran br r pen i ha Il mn Cum n bee es pe er census Canalo bieres gi eemi ism mom ea ze mum ni rum P rar eke sm m Power consumption Hewlett Packard printing and imaging equipment marked with the ENERGY STAR logo is qualified to the U S Environmental Protection Agency s ENERGY STAR specifications for imaging equipment The following mark appears on ENERGY STAR qualified imaging products 188 Appendix A Technical information ENWW ENERGY STAR Additional ENERGY STAR qualified imaging product model information is li
207. n page 16 2 From the File menu in your software application click Print 3 Make sure the printer you want to use is selected in the Format For pop up menu If you do not see print options in the Print dialog do the following e Mac OS X v10 6 Click the blue disclosure triangle next to the printer selection e OSX Lion Click Show Details 4 Select a paper size from the pop up menu If the Paper Size pop up menu is not in the Print dialog click the Page Setup button When you are done selecting the paper size click OK to close Page Setup and return to the Print dialog 5 Click Paper Handling from the pop up menu 6 Under Destination Paper Size click Scale to fit paper size and then select the custom size 7 Select any other print settings that you want and then click Print to begin printing Set up custom sizes Mac OS X ENWW 1 Load paper in the tray For more information see Load paper on page 16 2 From the File menu in your software application click Page Setup and then make sure the printer you want to use is selected in the Format For pop up menu OR From the File menu in your software application click Print and then make sure the printer you want to use is selected Print on special and custom sized paper 35 3 Select Manage Custom Sizes in the Paper Size pop up menu ET NOTE If you do not see these options in the Print dialog click the disclosure triangle next to the Printer pop up menu
208. n page 214 v Case G Fax line shared with computer modem no voice calls received on page 215 v v Case H Shared voice fax line with computer modem on page 217 v v Case I Shared voice fax line with answering machine on page 221 208 Appendix C Additional fax setup ENWW Other equipment or services sharing your fax line Recommended fax setup DSL PBX Distinctive Voice Computer dial Answering Voice mail ring service calls up modem machine service v v v Case J Shared voice fax line with computer modem and answering machine on page 222 v v v Case K Shared voice fax line with computer dial up modem and voice mail on page 226 Case A Separate fax line no voice calls received If you have a separate phone line on which you receive no voice calls and you have no other equipment connected on this phone line set up the printer as described in this section Figure C 1 Back view of the printer 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region To set up the printer with a separate fax line 1 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer EJ NOTE You migh
209. ndows cccceeeeeteeeeeeeeeeteeeeeeeeeenaeeeeeeeeeaaas 37 Print borderless documents or photos Mac OS X sssssse eee 37 Print or bothrsides duplexing 2 2 02222 riot ce teniendo aa etc pa dot ga d e ede eet ett de 39 Perform two sided printing Windows ssseeeemn emn 39 Perform two sided printing Mac OS X sssssssssseeeeeeeeennm nene rrr 39 Tips for print sCCess cocotte tette ae eth Seen aoe ei eae 40 ENWW ENWW EET EET PEETCTE 43 Scan an originalserien 44 Sc nito a computer to ee d a a eee a let t dade en eee e e 44 Scan an original to a computer from the printer control panel 44 Scan an original to a computer from HP printer software sussss 44 Scan to a memory device dente tee en enge eer E ER eae e dna aet e ene ad e eg 45 Scam to Emails arr mE nenas is ate T I M uM ELE Vete 46 Scan USING WEDSCAMN sei dsi iare a ese eei aa i a a Veen a aa aa A E 47 Scanning documents as editable text eee eeeeeenee reece scene eee ee eeaeeeeeeeaaeeeeeeeeaeeeeeeeeaeeeeeeeiaeeeseenaees 48 To scan documents as editable text eee cere cece reset eee eeneeee eee eeaaeeeeeeeeeeaeeeeeenenea 48 Guidelines for scanning documents as editable text 00 eee eecceeeeeeeeeeeeeenneeeeeeeeeeeeentaeeees 49 cepacia ah es AA ce d du ear c at se Rc Oat LL LA I MU ESAME e me 51 COPY AO CUMS NUS
210. need to receive faxes manually otherwise the printer cannot receive the fax For information on receiving faxes manually see Receive a fax manually on page 62 If you have a voice mail service at the same phone number you use for fax calls you must receive faxes manually not automatically This means that you must be available to respond in person to incoming fax calls For information on setting up the printer when you have a voice mail service see Case F Shared voice fax line with voice mail on page 214 For information on receiving faxes manually see Receive a fax manually on page 62 If you have a computer dial up modem on the same phone line with the printer check to make sure that the software that came with your modem is not set to receive faxes automatically Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes which prevents the printer from receiving fax calls Solve a problem ENWW e f you have an answering machine on the same phone line with the printer you might have one of the following problems Your answering machine might not be set up correctly with the printer Your outgoing message might be too long or too loud to allow the printer to detect fax tones and the sending fax machine might disconnect Your answering machine might not have enough quiet time after your outgoing message to allow the printer to detect fax tones This problem is most
211. net Click here to go online for more information For more information about wireless printing see Set up the printer for wireless communication on page 232 E NOTE At this time these websites might not be available in all languages This section contains the following topics e Turn on HP wireless direct printing e Print from a wireless capable mobile device e Print from a wireless capable computer Turn on HP wireless direct printing 1 From the printer control panel touch f Wireless and then touch Settings 2 Touch Wireless Direct and then touch On xX TIP If you would like to use HP wireless direct printing with greater security and if the computer or mobile device supports WPA2 encryption select the option that will enable security With security enabled only users with the password can connect wirelessly to the printer Without enabling security anyone with a wireless device within the wireless range of the printer can connect to the printer 242 Appendix D Network setup ENWW Touch Wireless Direct Name to display the wireless direct name If you have enabled security touch Security Passcode to display the wireless direct password 3 4 TIP You can also turn on HP wireless direct printing from the embedded web server EWS For more information about using the EWS see Embedded web server on page 248 D Q Print from a wireless capable mobile device Make su
212. nformation about how to install new cartridges see Replace the ink cartridges on page 92 Z CAUTION Do NOT remove the empty black cartridge to print in Use Color Only mode ENWW Use color ink only 281 Incompatible ink cartridges The ink cartridge is not compatible with your printer Solution Remove this cartridge immediately and replace with a compatible ink cartridge For information about how to install new cartridges see Replace the ink cartridges on page 92 282 Appendix G Errors Windows ENWW Ink sensor failure The ink sensor has failed and the printer can no longer print Contact HP support For more information see www hp com support ENWW Ink sensor failure 283 Ink sensor warning The ink sensor is reporting an unexpected condition This could be caused by the cartridge or the sensor may have failed If the sensor has failed it can no longer sense when your cartridges are out of ink Printing with an empty cartridge will cause air to enter the ink system which causes poor print quality Significant amounts of ink will be used up to recover from this condition which will deplete much of the ink supply for all cartridges Solution Click OK to continue printing or replace the cartridge For information about how to install new cartridges see Replace the ink cartridges on page 92 284 Appendix G Errors Windows ENWW Problem with printer preparation The printer clock has failed and ink p
213. ng contact HP support For more information see HP support on page 97 EZ NOTE Cleaning uses ink so clean the printhead only when necessary The cleaning process takes a few minutes Some noise might be generated in the process Before cleaning the printhead make sure you load paper For more information see Load paper on page 16 Not turning the printer off correctly can cause print quality problems For more information see Turn the printer off on page 26 To clean the printhead from the control panel 1 Load Letter A4 or Legal unused plain white paper into the main input tray For more information see Load standard size paper on page 16 2 Touch Right arrow and then touch Setup 3 Touch Tools and then touch Clean Printhead To clean the printhead from Toolbox Windows ENWW 1 Load Letter A4 or Legal unused plain white paper into the main input tray For more information see Load standard size paper on page 16 2 Open Toolbox For more information see Open the Toolbox on page 246 3 From the Device Services tab click the icon to the left of Clean Printheads 4 Follow the on screen instructions Printhead maintenance 153 To clean the printhead from HP Utility Mac OS X 1 Load Letter A4 or Legal unused plain white paper into the main input tray For more information see Load standard size paper on page 16 Open HP Utility For more information see HP Utility Mac OS X
214. nt group 3 Touch Black If the printer detects an original loaded in the automatic document feeder it sends the document to each number in the group speed dial entry Ef NOTE You can only use group speed dial entries to send faxes in black and white because of memory limitations The printer scans the fax into memory then dials the first number When a connection is made it sends the fax and dials the next number If a number is busy or not answering the printer follows the settings for Busy Redial and No Answer Redial If a connection cannot be made the next number is dialed and an error report is generated Send a fax in Error Correction Mode Error Correction Mode ECM prevents loss of data due to poor phone lines by detecting errors that occur during transmission and automatically requesting retransmission of the erroneous portion Phone charges are unaffected or might even be reduced on good phone lines On poor phone lines ECM increases sending time and phone charges but sends the data much more reliably The default setting is On Turn ECM off only if it increases phone charges substantially and if you can accept poorer quality in exchange for reduced charges Before turning the ECM setting off consider the following If you turn ECM off 60 Chapter5 Fax ENWW e The quality and transmission speed of faxes you send and receive are affected e The Fax Speed is automatically set to Medium e You can no longer send or
215. nt of the printer c Move the carriage to the left locate any jammed paper inside the printer on the right side of the carriage free any paper scraps or wrinkled paper and pull the paper towards you through the front of the printer N WARNING Do not reach into the printer when it is turned on and the carriage is stuck When you open the ink cartridge access door the carriage should return to its position on the right side of the printer If it does not move to the right turn off the printer before you remove any jam 4 After clearing the jam close all covers turn on the printer if you turned it off and resend the print job To clear a paper jam in the automatic document feeder 1 Lift the cover of the automatic document feeder 158 Chapter8 Solve a problem ENWW 2 3 4 Lift the tab located on the front edge of the ADF Gently pull the paper out of the rollers CAUTION If the paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might remain inside the printer If you do not remove all the pieces of paper from the printer more paper jams are likely to occur Close the cover of the automatic document feeder pressing down firmly until it snaps into place Avoid paper jams ENWW To help avoid paper jams follow these guidelines Remove printed papers from the output tray frequently Make sure that you are printing with paper
216. nter are set to the same number of rings to answer both devices answer the call and fax tones are recorded on the answering machine e Set your answering machine to a low number of rings and the printer to answer in the maximum number of rings supported The maximum number of rings varies by country region In this setup the answering machine answers the call and the printer monitors the line If the printer detects fax tones the printer receives the fax If the call is a voice call the answering machine records the incoming message For more information see Set the number of rings before answering on page 73 The phone cord that came with my printer is not long enough If the phone cord that came with the printer is not long enough you can use a longer 2 wire phone cord to extend the length You can purchase the cord at an electronics store that carries phone accessories 29 TIP If the printer came with a 2 wire phone cord adaptor you can use it with a 4 wire phone cord to extend the length For information on using the 2 wire phone cord adaptor see the documentation that came with it To extend your phone cord 1 Using the phone cord supplied in the box with the printer connect to the port labeled 1 LINE on the back of the printer 2 Connect another phone cord and the open port on the coupler and to the telephone wall jack Color faxes do not print Turning the Incoming Fax Printing option off causes the co
217. nter control panel display touch f HP ePrint and then touch Settings 2 Touch Remove Web Services ENWW Remove Web Services 87 7 Work with ink cartridges To ensure the best print quality from the printer you need to perform some simple maintenance procedures x TIP If you have problems copying documents see Print quality troubleshooting on page 106 This section contains the following topics e Information on ink cartridges and the printhead e Check the estimated ink levels e Printing with black or color ink only e Replace the ink cartridges e Store printing supplies e Anonymous usage information storage 88 Chapter 7 Work with ink cartridges ENWW Information on ink cartridges and the printhead The following tips help maintain HP ink cartridges and ensure consistent print quality e The instructions in this user guide are for replacing ink cartridges and are not intended for first time installation e Keep all ink cartridges in the original sealed packages until they are needed e Besure to turn off the printer properly For more information see Turn the printer off on page 26 e Store ink cartridges at room temperature 15 35 C or 59 95 F e Do not clean the printhead unnecessarily This wastes ink and shortens the life of the cartridges e Handle ink cartridges carefully Dropping jarring or rough handling during installation can cause temporary printing problems e f you
218. nter emits fax reception tones and receives the fax if there are no fax tones the printer stops monitoring the line and your answering machine can record a voice message If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Shared voice fax line with computer DSL ADSL modem and answering machine 224 Appendix C Additional fax setup ENWW 1 Telephone wall jack 2 Parallel splitter 3 DSL ADSL filter 4 Phone cord provided with the printer connected to the 1 LINE port on the back of the printer You might need to connect the supplied phone cord to the adapter provided for your country region 5 DSL ADSL modem 6 Computer 7 Answering machine 8 Telephone optional ET NOTE You need to purchase a parallel splitter A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a 2 line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Figure C 14 Example of a parallel splitter e To set up the printer with a computer DSL ADSL modem 1 Obtain a DSL ADSL filter from your DSL ADSL provider E NOTE Phones in other parts of the home office sharing the same phone number with DSL ADSL service need to be connected to additional DSL ADSL filters to avoid noise when making voice calls 2 Using the phone cord s
219. nto the port labeled 2 EXT on the back of the printer 3 Connect a phone to the OUT port on the back of your computer dial up modem 4 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer EJ NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 5 If your modem software is set to receive faxes to your computer automatically turn off that setting ET NOTE If you do not turn off the automatic fax reception setting in your modem software the printer cannot receive faxes 6 Now you need to decide how you want the printer to answer calls automatically or manually e Ifyou set up the printer to answer calls automatically it answers all incoming calls and receives faxes The printer cannot distinguish between fax and voice calls in this case if you suspect the call is a voice call you need to answer it before the printer answers the call To set up the printer to answer calls automatically turn on the Auto Answer setting e lfyousetup the printer to answer faxes manually you must be available to respond in person
220. numbers quickly by using the printer control panel x TIP In addition to creating and managing speed dial entries from the printer control panel you can also use tools available on your computer such as the HP software included with the printer and the printer s embedded web server EWS For more information see Printer management tools on page 245 This section contains the following topics Set up and change speed dial entries Set up and change group speed dial entries Delete speed dial entries Print a list of speed dial entries Set up and change speed dial entries You can store fax numbers as speed dial entries To set up speed dial entries 1 2 3 4 5 On the printer control panel touch i Right arrow and then touch Setup Touch Fax Setup and then select Speed Dial Setup Touch Add Edit Speed Dial and then touch an unused entry number Type the fax number and then touch Next SP NOTE Be sure to include any pauses or other required numbers such as an area code an access code for numbers outside a PBX system usually a 9 or 0 or a long distance prefix Type the name for the speed dial entry and then touch Done To change speed dial entries 1 2 3 4 On the printer control panel touch i Right arrow and then touch Setup Touch Fax Setup and then select Speed Dial Setup Touch Add Edit Speed Dial and then touch the speed dial entry you want to chang
221. nux U S Executive U S Statement 8 5 x 13 inch B5 A5 Cards Custom size paper Photo paper 11 x 14 inches 5 mm 0 197 5 mm 0 197 5 mm 0 197 inch 5 mm 0 197 inch inch inch 12 x 12 Inches B4 JIS Tabloid Super B A3 A3 Edge to Edge Tabloid Edge to Edge A3 Envelopes 3 3 mm 0 13 inch 3 3 mm 0 13 inch 16 5 mm 0 65 16 5 mm 0 65 inch inch 1 The margins for plain and brochure paper are 13 mm 0 51 inch for simplex and duplex The margins for plain paper are 16 mm 0 63 inch for simplex and 22 mm 0 87 inch for duplex For brochure paper the margins are 16 mm 0 63 inch for simplex and duplex ENWW Printer specifications 171 Guidelines for printing on both sides of a page e Always use paper that conforms to the printer specifications For more information see Paper specifications on page 167 e Specify two sided printing options in your application or in the printer driver e Donot print on both sides of envelopes photo paper glossy paper or paper lighter than 16 Ib bond 60 g m or heavier than 28 Ib bond 105 g m Jams might occur with these paper types e Several kinds of paper require a specific orientation when you print on both sides of a page These include letterhead preprinted paper and paper with watermarks and prepunched holes When you print from a computer running Windows the printer prints the first side of the paper first Load the paper with the print
222. nverter terminal adapter make sure the printer is connected to the correct port and the terminal adapter is set to the correct switch type for your country region if possible For more information see Case C Set up the printer with a PBX phone system or an ISDN line on page 211 If the printer shares the same phone line with a DSL service the DSL modem might not be grounded correctly If the DSL modem is not grounded correctly it can create noise on the phone line Phone lines with poor sound quality noise can cause faxing problems You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise If you hear noise turn off your DSL modem and completely remove power for at least 15 minutes Turn the DSL modem back on and listen to the dial tone again ET NOTE You might notice static on the phone line again in the future If the printer stops sending and receiving faxes repeat this process If the phone line is still noisy contact your telephone company For information on turning your DSL modem off contact your DSL provider for support If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the printer directly to the telephone wall jack Solve fax problems 127 The printer is having problems sending a manual fax E NOTE This
223. oblems 105 Print quality troubleshooting Try the solutions in this section to resolve print quality problems in your printout e Solution 1 Make sure you are using original HP ink cartridges e Solution 2 Check the ink levels e Solution 3 Check the paper loaded in the input tray e Solution 4 Check the paper type e Solution 5 Check the print settings e Solution 6 Print and evaluate a print quality report e Solution 7 Contact HP support Solution 1 Make sure you are using original HP ink cartridges Non HP ink cartridges were being used Check to see if your ink cartridges are original HP ink cartridges HP recommends that you use original HP ink cartridges Original HP ink cartridges are designed and tested with HP printers to help you easily produce great results time after time E NOTE HP cannot guarantee the quality or reliability of non HP supplies Printer service or repairs required as a result of using a non HP supply are not covered under warranty If you believe you purchased original HP ink cartridges go to www hp com go anticounterfeit If this did not solve the issue try the next solution Solution 2 Check the ink levels The ink cartridges might have insufficient ink Check the estimated ink levels in the ink cartridges ET NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge
224. ocument is set to print in grayscale Or check to see if advanced color settings such as saturation brightness or color tone are set to modify the appearance of colors e Check the print quality setting and make sure it matches the type of paper loaded in the printer Print quality troubleshooting 107 You might need to choose a lower print quality setting if colors are running into each other Or choose a higher setting if you are printing a high quality photo and then make sure photo paper such as HP Advanced Photo Paper is loaded in the input tray ET NOTE On some computer screens colors might appear differently than they do when printed on paper In this case there is nothing wrong with the printer print settings or ink cartridges No further troubleshooting is required For more information see e Select print paper on page 11 If this did not solve the issue try the next solution Solution 6 Print and evaluate a print quality report Print quality problems can have many causes software settings a poor image file or the printing system itself If you are unhappy with the quality of your prints a Print Quality Diagnostic page can help you determine if the printing system is working correctly To print a print quality report e Control panel Touch Right arrow touch Setup touch Reports and then touch Print Quality Report e Embedded web server Click the Tools tab click Print Quality Toolbox under Utilities
225. olume Configure the fax header The fax header prints your name and fax number on the top of every fax you send HP recommends that you set up the fax header by using the HP software provided with the printer You can also set up the fax header from the printer control panel as described here Ey NOTE In some countries regions the fax header information is a legal requirement To set or change the fax header 1 Touch Right arrow and then touch Setup 2 Touch Fax Setup and then touch Basic Fax Setup 3 Touch Fax Header 4 Enter your personal or company name and then touch Done 5 Enter your fax number and then touch Done Set the answer mode Auto answer The answer mode determines whether the printer answers incoming calls e Turn on the Auto Answer setting if you want the printer to answer faxes automatically The printer answers all incoming calls and faxes e Turn off the Auto Answer setting if you want to receive faxes manually You must be available to respond in person to the incoming fax call or else the printer does not receive faxes To set the answer mode 1 Touch Right arrow and then touch Setup 2 Touch Fax Setup and then touch Basic Fax Setup 3 Touch Auto Answer and then select On or Off 72 Chapter5 Fax ENWW Set the number of rings before answering If you turn on the Auto Answer setting you can specify how many rings occur before incoming calls are automatically answered The Rin
226. one wall jack and plug it into the port labeled 2 EXT on the back of the printer 3 Connect a phone to the OUT port on the back of your computer dial up modem 4 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer E NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 5 f your modem software is set to receive faxes to your computer automatically turn off that setting ET NOTE If you do not turn off the automatic fax reception setting in your modem software the printer cannot receive faxes 6 Turn off the Auto Answer setting 7 Runa fax test You must be available to respond in person to incoming fax calls or the printer cannot receive faxes ENWW Set up faxing parallel phone systems 227 If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance 228 Appendix C Additional fax setup ENWW Serial type fax setup ENWW For information on setting up the printer for faxing using a serial type phone system see t
227. only the faxes it receives while the printer is in an error condition or none of the faxes it receives To set backup fax from the printer control panel 1 Touch Right arrow and then select Setup Touch Fax Setup and then select Advanced Fax Setup 2 3 Touch Backup Fax Reception 4 Touch the required setting On The default setting When Backup fax is On the printer stores all received faxes in memory This enables you to reprint up to 30 of the most recently printed faxes if they are still saved in memory NOTE When printer memory is low it overwrites the oldest printed faxes as it receives new faxes If the memory becomes full of unprinted faxes the printer stops answering incoming fax calls NOTE f you receive a fax that is too large such as a very detailed color photo it might not be stored in memory due to memory limitations On Error Only Off Causes the printer to store faxes in memory only if an error condition exists that prevents the printer from printing the faxes for example if the printer runs out of paper The printer continues to store incoming faxes as long as there is memory available If the memory becomes full the printer stops answering incoming fax calls When the error condition is resolved the faxes stored in memory print automatically and then they are deleted from memory Faxes are never stored in memory For example you might want to turn off Backup fax for security p
228. onnect from the DSL filter to the back of the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 3 Connect the DSL filter to the parallel splitter 4 Connect the DSL modem to the parallel splitter 5 Connect the parallel splitter to the wall jack 6 Runa fax test When the phone rings the printer automatically answers after the number of rings you set in the Rings to Answer setting The printer begins emitting fax reception tones to the sending fax machine and receives the fax If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Case H Shared voice fax line with computer modem There are two different ways to set up the printer with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports ENWW Set up faxing parallel phone systems 217 Ey NOTE If your computer has only one phone port you need to purchase a parallel splitter also called a coupler as shown in the illustration A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a two line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back e Shared voice fax with computer dial up
229. onnected to Telacammunicasion Mabwork throwgh a lina cord which masis the requirement of the Technical S amp ndard AS ACIF 5008 European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives e Low Voltage Directive 2006 95 EC e EMC Directive 2004 108 EC e Ecodesign Directive 2009 125 EC where applicable CE compliance of this product is valid if powered with the correct CE marked AC adapter provided by HP ENWW Regulatory information 181 If this product has wired and or wireless telecommunications functionality it also complies with the essential requirements of the following EU Directive e R amp TTE Directive 1999 5 EC Compliance with these directives implies conformity to applicable harmonized European standards European Norms that are listed in the EU Declaration of Conformity issued by HP for this product or product family and available in English only either within the product documentation or at the following web site www hp com go certificates type the product number in the search field The compliance is indicated by one of the following conformity markings placed on the product For non telecommunications products and for EU harmonized telecommunications products such C as Bluetooth within power class below 10mW For EU non harmonized telecommunications products If applicable a 4 digit notified body C T number is inserted between CE and Please re
230. onnection status using the printer control panel A Ifthe printer is connected to a network open the network status screen to check the wireless status For more information see View and print network settings on page 239 Step 3 Make sure your computer is not connected over a Virtual Private Network VPN A Virtual Private Network VPN is a computer network that uses the Internet to provide a remote secure connection to an organization s network However most VPN services do not allow you to access local devices like your printer on your local network while your computer is connected to the VPN To connect to the printer disconnect from the VPN x TIP To use the printer while connected to the VPN you can connect the printer to your computer with a USB cable The printer uses its USB and network connections at the same time For more information contact your network administrator or the person who set up the wireless network 140 Chapter8 Solve a problem ENWW Step 4 Make sure the printer is online and ready Windows Mac OS X If you have the HP software installed you can check the printer s status from your computer to see if the printer is paused or offline preventing you from using it To check the printer s status follow the instructions for your operating system 4 3 4 Click Start and then click Printers Printers and Faxes or Devices and Printers Or Click Start click Control Pane
231. ontact HP support ccecceeeee eee ceeeeececaeceaeaaecaeecaecceeeeeeeeeeeeeeeeeeeeeeeteeeetes 108 Solve paper feed problems eec eot bone ot esta ade etia bedeutet edenda 110 Solve copy problemis 53 rti inp ehe a an based aa metis tie a erepta eRe cans 112 NO copy came OUt 2 2 aeddceee addicted dace sae desee ene Dea sn DER a sa ae auda 112 Copies are Dl nk EE E eai tet t e qu A e ie E oe rn obe dedo t deus 112 Documents are missing or faded sssssssssssssssseeeeenn eene nnns 112 Sizeis reduced E 113 Copy gual y S pO T PROC 113 Copy defects are apparent cccccceceeeeeeeeeeeeee cee eeeeeeaeeeaaneaecaaecaeceeceeeeeeeeeseeeeeeetetetetss 114 The printer prints half a page then ejects the paper ees eeeseeceeeceeeceeeceeceeeeeeeeeeeeeeeees 115 Paperimismateh PEA TEE E em e ce Le ee etes ERU ieckielal geal alates 115 SOIVE SCAM problems 5 eiecit obeunda a iP ie ete sass e rta eerta te tese Lises pe edere vele e exa p edu ea 116 Scanner did nothing eie eei dee eee dede eser aAa dee o pae Oe danach 116 Scan takes too long ineo deae ite debe Lil elita ba ipe pq capu d deed inge 116 Part of the document did not scan or text is missing seene 117 Text cannot be edited 222 0 2 ccc cece ec ee cece eee ecee eee eeeaeeeceeeeeeeeeeeeee eee ee taae saa eeeseeeeeeesansaeeaeees 117 Error MESSAGES appear 3 p ee lett el RE RR AREE RU e a aa aie 118 Scanne
232. ook and feel more substantial than documents printed on standard multipurpose or copy paper It features ColorLok Technology for less smearing bolder blacks and vivid colors HP Office Paper HP Office Paper is a high quality multifunction paper It is suitable for copies drafts memos and other everyday documents It features ColorLok Technology for less smearing bolder blacks and vivid colors HP Office Recycled Paper HP Office Recycled Paper is a high quality multifunction paper made with 3096 recycled fiber It features ColorLok Technology for less smearing bolder blacks and vivid colors Select print paper 11 HP Premium Plus Photo Paper HP s best photo paper is heavyweight for producing professional quality photos Features an instant dry finish for easy handling without smudging It resists water smears fingerprints and humidity It is available in several sizes including A4 8 5 x 11 inch 10 x 15 cm 4 x 6 inch 13 x 18 cm 5 x 7 inch and two finishes glossy or soft gloss satin matte It is acid free for longer lasting documents HP Advanced Photo Paper This thick photo paper features an instant dry finish for easy handling without smudging It resists water smears fingerprints and humidity Your prints have a look and feel comparable to a store processed photo It is available in several sizes including A4 8 5 x 11 inch 10 x 15 cm 4 x 6 inch 13x18 cm 5 x7 inch A3 and two finishes glossy or so
233. or any damages arising from the use of this software Permission is granted to anyone to use this software for any purpose including commercial applications and to alter it and redistribute it freely subject to the following restrictions 1 The origin of this software must not be misrepresented you must not claim that you wrote the original software If you use this software in a product an acknowledgment in the product documentation would be appreciated but is not required 200 Appendix A Technical information ENWW ENWW 2 Altered source versions must be plainly marked as such and must not be misrepresented as being the original software 3 This notice may not be removed or altered from any source distribution Jean loup Gailly Mark Adler jloup gzip org madler alumni caltech edu The data format used by the zlib library is described by RFCs Request for Comments 1950 to 1952 in the files http www ietf org rfc rfc1950 txt zlib format rfc1951 txt deflate format and rfc1952 txt gzip format Third party licenses 201 B HP supplies and accessories This section provides information on HP supplies and accessories for the printer The information is subject to changes visit the HP web site www hpshopping com for the latest updates You may also make purchases through the web site E NOTE Not all cartridges are available in all countries regions This section contains the following topics
234. or is set incorrectly the test might fail and you might have problems sending and receiving faxes Make sure you connect the printer to an analog phone line or you cannot send or receive faxes To check if your phone line is digital connect a regular analog phone to the line and listen for a dial tone If you do not hear a normal sounding dial tone it might be a phone line set up for digital phones Connect the printer to an analog phone line and try sending or receiving a fax Make sure you use the phone cord that came with the printer If you do not use the supplied phone cord to connect from the telephone wall jack to the printer you might not be able to send or receive faxes After you plug in the phone cord that came with the printer run the fax test again After you resolve any problems found run the fax test again to make sure it passes and the printer is ready for faxing If the Dial Tone Detection test continues to fail contact your telephone company and have them check the phone line The Fax Line Condition test failed ENWW Make sure you connect the printer to an analog phone line or you cannot send or receive faxes To check if your phone line is digital connect a regular analog phone to the line and listen for a dial tone If you do not hear a normal sounding dial tone it might be a phone line set up for digital phones Connect the printer to an analog phone line and try sending or receiving a fax Check the connection b
235. or lid backing might need to be replaced The defects might be on the original and are not a result of the scanning process e Unclear text Try adjusting the settings Make sure that the resolution and color settings are correct e Size is reduced The HP software settings might be set to reduce the scanned image See the HP printer software Help for more information about changing the settings 120 Chapter 8 Solve a problem ENWW Solve fax problems This section contains fax setup troubleshooting information for the printer If the printer is not set up correctly for faxing you might experience problems when sending faxes receiving faxes or both If you are having faxing problems you can print a fax test report to check the status of the printer The test fails if the printer is not set up correctly for faxing Perform this test after you have completed setting up the printer for faxing For more information see Test fax setup on page 230 If the test fails review the report for information on how to fix any problems found For more information see The fax test failed on page 121 Click here to go online for more information At this time this website might not be available in all languages For further assistance visit the HP online support site www hp com support e The fax test failed e The display always shows Phone Off Hook e The printer is having problems sending and receiving faxes e
236. orea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela Vietnam If you are unsure which kind of telephone system you have serial or parallel check with your telephone company This section contains the following topics e Select the correct fax setup for your home or office e Case A Separate fax line no voice calls received e Case B Setup the printer with DSL e Case C Set up the printer with a PBX phone system or an ISDN line 206 Appendix C Additional fax setup ENWW Case D Fax with a distinctive ring service on the same line Case E Shared voice fax line Case F Shared voice fax line with voice mail Case G Fax line shared with computer modem no voice calls received Case H Shared voice fax line with computer modem Case Shared voice fax line with answering machine Case J Shared voice fax line with computer modem and answering machine Case K Shared voice fax line with computer dial up modem and voice mail Select the correct fax setup for your home or office ENWW To fax successfully you need to know what types of equipment and services if any share the same phone line with the printer This is important because you might need to connect some of your existing office equipment directly to the printer and you might also need to change some fax settings before you can fax successfully 1 Determine if you
237. orrectly If the paper is placed incorrectly on the scanner glass it might skew which causes unclear images For more information see Load an original on the scanner glass on page 14 o Adjust the HP software settings according to how you plan to use the scanned page o Use or make a carrier sheet to protect your originals o Clean the scanner glass For more information see Clean the scanner glass on page 22 Solve scan problems 119 Scan defects are apparent e Blank pages o Make sure that the original document is placed correctly Place the original document face down on the flatbed scanner with the top left corner of the document located in the lower right corner of the scanner glass e Too light or dark o Try adjusting the settings Be sure to use the correct resolution and color settings o The original image might be very light or dark or might be printed on colored paper e Unwanted lines o Ink glue correction fluid or an unwanted substance might be on the scanner glass Try cleaning the scanner glass For more information see Maintain the printer on page 22 e Black dots or streaks o Ink glue correction fluid or an unwanted substance might be on the scanner glass the scanner glass might be dirty or scratched or the lid backing might be dirty Try cleaning the scanner glass and lid backing For more information see Maintain the printer on page 22 If cleaning does not correct the problem the scanner glass
238. ory duplexer o Push the button on either side of the duplexer and then remove the unit 110 Chapter8 Solve a problem ENWW Reinsert the duplexer into the printer Multiple pages are being picked up e Fanthe paper before loading e Make sure the paper guides are set to the correct markings in the tray for the paper size you are loading Also make sure the paper guides are snug but not tight against the stack e Make sure the tray is not overloaded with paper e Use HP paper for optimum performance and efficiency ENWW Solve paper feed problems 111 Solve copy problems If the following topics do not help see HP support on page 97 for information about HP support No copy came out Copies are blank Documents are missing or faded Size is reduced Copy quality is poor Copy defects are apparent The printer prints half a page then ejects the paper Paper mismatch No copy came out Check the power Make sure that the power cord is securely connected and the printer turned on Check the status of the printer The printer might be busy with another job Check the control panel display for information about the status of jobs Wait for any job that is processing to finish o The printer might be jammed Check for jams See Clear jams on page 157 Check the trays o Make sure that paper is loaded For more information see Load paper on page 16 Copies are blank Check the paper
239. oth voice calls and fax calls at the same phone number and you have no other office equipment or voice mail on this phone line set up the printer as described in this section Figure C 4 Back view of the printer uu u v 7 2 EXT C7 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region 3 Telephone optional To set up the printer with a shared voice fax line 1 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer EJ NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 2 Doone ofthe following e lfyou have a parallel type phone system remove the white plug from the port labeled 2 EXT on the back of the printer and then connect a phone to this port e lfyou have a serial type phone system you might plug your phone directly on top of the printer cable which has a wall plug attached to it 3 Now you need to decide how you want the printe
240. ou are wet 5 Install the product securely on a stable surface 6 Install the product in a protected location where no one can step on or trip over the line cord and the line cord cannot be damaged T If the product does not operate normally see Solve a problem on page 96 8 There are no user serviceable parts inside Refer servicing to qualified service personnel Table of contents A Get started 2 sche Ai te a aa a PE A ee eR ea ee Ee ee i Sh ee 1 Accessibility EH 2 HP EcoSolutions HP and the Environment sariini ineen oan an ennemis 3 Manage POWE crionna n tuae tei ad Nene a nnde ae ctr ob t tul te 3 Optimize Printing Supplies sssssssssssseeseeeeeeeerne ener nnne nnne nerrerrtrr nennen 3 Understand th printer parts 2 dtes iH ete reete e pat e i ne x Rub ERR 5 dns 5 Printing supplies area 1 eei Lie Hee del esaet dd aa tE Dean t Pd de o xe dedu d aieo 6 lS p Biome idiadabcote 6 Use the printer control panel ccce cece ee eeeeece cee eeeae eee cee e eee eeee eee eae tae eene eImren Inns nnns ss nns nn nnn nenne nen 7 Overview of buttons and lights sse eee 7 Control panel display ICONS iet e ed i Eee bte sesto nale Hs Ene e YE MAE E 7 Change printer setings 5 unc ad deine te ERG HERR Ee ERES 8 Select the mode nee Li sides dere aa o e Pe E d Tue depu 9 To
241. ou do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 4 Optional If your answering machine does not have a built in phone for convenience you might want to connect a phone to the back of your answering machine at the OUT port E NOTE If your answering machine does not let you connect an external phone you can purchase and use a parallel splitter also known as a coupler to connect both the answering machine and telephone to the printer You can use standard phone cords for these connections 5 Turn on the Auto Answer setting 6 Set your answering machine to answer after a low number of rings 7 Change the Rings to Answer setting on the printer to the maximum number of rings supported by your printer The maximum number of rings varies by country region 8 Runa fax test When the phone rings your answering machine answers after the number of rings you have set and then plays your recorded greeting The printer monitors the call during this time listening for fax tones If incoming fax tones are detected the printer emits fax reception tones and receives the fax if there are no fax tones the printer stops monitoring the line and your answering machine can record a voice message If you encounter problems setting up the printer with opt
242. our operating system s accessibility options and features The software also supports most assistive technology such as screen readers Braille readers and voice to text applications For users who are color blind colored buttons and tabs used in the HP software have simple text or icon labels that convey the appropriate action Mobility For users with mobility impairments the HP software functions can be executed through keyboard commands The HP software also supports Windows accessibility options such as StickyKeys ToggleKeys FilterKeys and MouseKeys The printer doors buttons paper trays and paper guides can be operated by users with limited strength and reach Support For more details about the accessibility of this printer and HP s commitment to product accessibility visit HP s website at www hp com accessibility For accessibility information for Mac OS X visit the Apple website at www apple com accessibility Chapter 1 Get started ENWW HP EcoSolutions HP and the Environment Hewlett Packard is committed to helping you optimize your environmental footprint and empowering you to print responsibly at home or in the office For more detailed information about environmental guidelines HP follows during the manufacturing process see Environmental product stewardship program on page 186 For more information about HP s environmental initiatives visit www hp com ecosolutions This section contains the follow
243. out cookies The embedded web server EWS places very small text files cookies on your hard drive when you are browsing These files let the EWS recognize your computer the next time you visit For example if you have configured the EWS language a cookie helps remember which language you have selected so that the next time you access the EWS the pages are displayed in that language Though some cookies are cleared at the end of each session such as the cookie that stores the selected language others such as the cookie that stores customer specific preferences are stored on the computer until you clear them manually E NOTE The cookies that the EWS stores on your computer are only used for saving settings on your computer or for sharing information between the printer and the computer These cookies are not sent to any HP websites You can configure your browser to accept all cookies or you can configure it to alert you every time a cookie is offered which allows you to decide which cookies to accept or refuse You can also use your browser to remove unwanted cookies E NOTE Depending on your printer if you disable cookies you also disable one or more of the following features e Starting where you left the application especially useful when using setup wizards e Remembering the EWS browser language setting e Personalizing the EWS Home page For information about how to change your privacy and cookie settings and how
244. ower than Normal or Draft Draft provides the fastest print speed If this did not solve the issue try the next solution Solution 2 Check the ink levels The ink cartridges might have insufficient ink 102 Chapter8 Solve a problem ENWW Check the estimated ink levels in the ink cartridges NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low on ink message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until prompted to do so Z CAUTION While ink cartridges are not damaged when left outside of the printer the printhead does need to have all cartridges installed at all times after the printer is set up and in use Leaving one or more cartridge slots empty for an extended period may lead to print quality problems and possibly damage the printhead If you have recently left a cartridge out of the printer for an extended period and have noticed poor print quality clean the printhead For more information see Clean the printhead on page 153 For more information see e Check the estimated ink levels on page 90 If this did not solve the issue try the next solution Solution 3 Contact HP support There was a problem with the printer Contact HP support for service Go to www hp com support This website provides information and utilities that can help you correct many common
245. oxy settings to connect to the Internet try turning off these settings For more information see the documentation available with your web browser e Make sure JavaScript and cookies are enabled in your web browser For more information see the documentation available with your web browser Check the printer IP address e Tocheckthe IP address of the printer obtain the IP address by printing a network configuration page On the printer control panel touch It Wireless touch Settings and then touch Print Network Configuration e Pingthe printer using the IP address from the command prompt Windows or from Network Utility Mac OS X Network Utility is located in the Utilities folder in the Applications folder at the top level of the hard disk For example if the IP address is 123 123 123 123 type the following at the command prompt Windows C Ping 123 123 123 123 ENWW Solve printer management problems 145 Or In Network Utility Mac OS X click the Ping tab type the 123 123 123 123 in the box and then click Ping If a reply appears the IP address is correct If a time out response appears the IP address is incorrect x TIP If you are using a computer running Windows you can visit the HP online support website at www hp com support This website provides information and utilities that can help you correct many common printer problems 146 Chapter 8 Solve a problem ENWW Troubleshoot installation is
246. panel 1 2 Set up the printer for faxing according to your particular home or office setup instructions Make sure the ink cartridges are installed and that full size paper is loaded in the input tray before starting the test From the printer control panel touch i Right arrow and then touch Setup Touch Tools and then touch Run Fax Test The printer displays the status of the test on the display and prints a report Review the report e If the test passes and you are still having problems faxing check the fax settings listed in the report to verify the settings are correct A blank or incorrect fax setting can cause problems faxing e Ifthe test fails review the report for more information on how to fix any problems found 230 Appendix C Additional fax setup ENWW D Network setup You can manage network settings for the printer through the printer control panel as described in the next section Additional advanced settings are available in the embedded web server a configuration and status tool you access from your web browser using an existing network connection to the printer For more information see Embedded web server on page 248 This section contains the following topics e Setup the printer for wireless communication e Change basic network settings e Change advanced network settings e HP wireless direct printing ENWW 231 Set up the printer for wireless communication You can set up the
247. pected noises ccccccececeecceeeceeceeeeeeeeeaeceeeeeeeeaeeees 101 Alignment fails eis anair neri eA EI pde cu reed alee Pure ecu ERE ade 101 The printer is not responding nothing prints eees m 102 The printer prints slowly 00 cccccccceeceeeeeeeeeeeeeee ee eeeaeeeeceeceeeeeeeeeeeeeeeeetdtaeeeseeenseneaeaeees 102 Solution 1 Use a lower print quality setting sseeeeee 102 Solution 2 Check the ink levels ssssssssssssssssseeeemem 102 Solution 3 Contact HP support sssssssssssssseseeenernnne 103 Blank or partial page printed sssssssssseeeeeneme erre 103 Something on the page is missing or incorrect sssssee n 104 Placement of the text or graphics is wrong sssse mee 104 Print quality troubleshooting sssini ayei aeaa aa aii Eaa Ei Eaa aN aAA a 106 Solution 1 Make sure you are using original HP ink cartridges esesesssss 106 Solution 2 Check the ink levels sssssssssssseeee eerte 106 Solution 3 Check the paper loaded in the input tray ssssssse 107 Solution 4 Check the paper type sssssssssssssssssseneeeeere enne nennen 107 Solution 5 Check the print settings sn enn 107 ENWW Solution 6 Print and evaluate a print quality report ceeeeccecceecceececeeeeeeeeeeeeeteeees 108 Solution 7 C
248. per try the following ENWW HP EcoSolutions HP and the Environment e Recycle used original HP ink cartridges through HP Planet Partners For more information visit www hp com recycle e Optimize paper usage by printing on both sides of the paper If the printer has an HP automatic two sided printing accessory duplexer see Print on both sides duplexing on page 39 Otherwise you can first print just the odd pages flip the pages over and then print just the even pages e Save ink and paper when printing web content with HP Smart Print For more information visit www hp com go smartprint e Change the print mode to a draft setting The draft setting uses less ink e Donot clean the printhead unnecessarily Doing so wastes ink and shortens the life of the cartridges 4 Chapter 1 Get started ENWW Understand the printer parts This section contains the following topics e Front view e Printing supplies area e Back view Front view ENWW 1 Automatic document feeder ADF 2 Control panel display 3 Control panel 4 Front universal serial bus USB port 5 Input tray 6 Output tray extension 7 Output tray 8 Power button 9 Scanner glass 10 Document feeder tray 11 Paper guides Understand the printer parts 5 Printing supplies area 1 Ink cartridge access door 2 Ink cartridges 3 Printhead ET NOTE Printing supplies should be kept in the printer to p
249. plication click Print Make sure the printer you want to use is selected in the Format For pop up menu If you do not see print options in the Print dialog do the following e Mac OS X v10 6 Click the blue disclosure triangle next to the printer selection e OS X Lion Click Show Details Print on envelopes 31 4 Select a paper size from the pop up menu If the Paper Size pop up menu is not in the Print dialog click the Page Setup button When you are done selecting the paper size click OK to close Page Setup and return to the Print dialog 5 Select the Orientation option 6 Select any other print settings that you want and then click Print to begin printing 32 Chapter 2 Print ENWW Print photos Do not leave unused photo paper in the input tray The paper might start to curl which could impair the quality of your printout Photo paper should be flat before printing Follow the instructions for your operating system e Print photos on photo paper Windows e Print photos on photo paper Mac OS X e Print photos from a memory device Xy TIP This printer includes HP ePrint a free service from HP that allows you to print documents on E your HP ePrint enabled printer anytime from any location and without any additional software or printer drivers For more information see HP ePrint on page 85 Print photos on photo paper Windows 1 Load paper in the tray For more information see Load
250. printer 2 Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the printer 3 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer Ef NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 4 If your modem software is set to receive faxes to your computer automatically turn off that setting ET NOTE If you do not turn off the automatic fax reception setting in your modem software the printer cannot receive faxes 5 Turn on the Auto Answer setting 6 Optional Change the Rings to Answer setting to the lowest setting two rings 7 Runa fax test When the phone rings the printer automatically answers after the number of rings you set in the Rings to Answer setting The printer begins emitting fax reception tones to the sending fax machine and receives the fax If you encounter problems setting up the printer with optional equipment con
251. printer for wireless communication This section contains the following topics e Before you begin e Setup the printer on your wireless network e Change the connection type e Testthe wireless connection e Guidelines for ensuring wireless network security e Guidelines for reducing interference on a wireless network Ef NOTE If you encounter problems connecting the printer see Solve wireless problems on page 135 x TIP For more information about setting up and using the printer wirelessly visit the HP Wireless Printing Center www hp com go wirelessprinting Before you begin Before you begin setting up the wireless connection check the following e The printer is not connected to the network using a network cable e The wireless network is set up and functioning correctly e The printer and the computers that use the printer are on the same network subnet While connecting the printer you might be prompted to enter the wireless network name SSID and a wireless password e The wireless network name is the name of your wireless network e The wireless password prevents other people from connecting to your wireless network without your permission Depending on the level of security required your wireless network might use either a WPA key or WEP passphrase If you have not changed the network name or the security passkey since setting up your wireless network you can sometimes find them on the back or side of
252. printer problems If prompted choose your country region and then click Contact HP for information on calling for technical support Blank or partial page printed Clean the printhead e Complete the printhead cleaning procedure The printhead may need to be cleaned if the printer was turned off incorrectly ET NOTE Incorrectly turning off the printer can cause print quality problems like blank or partial pages Printhead cleaning can solve these problems but turning off the printer correctly can prevent them in the first place Always turn the printer off by pressing the Power button on the printer Wait until the 4 Power button light goes out before unplugging the power cord or turning off a power strip Check the paper settings e Make sure you select the correct print quality settings in the printer driver for the paper loaded in the trays e Make sure the page settings in the printer driver match the page size of paper loaded in the tray More than one page is being picked e For more information on paper feed problems see Solve paper feed problems on page 110 There is a blank page in the file e Check the file to make sure there is no blank page ENWW Solve printer problems 103 Something on the page is missing or incorrect Check the Print Quality Diagnostic page e Printa Print Quality Diagnostic page to help you decide whether to run any maintenance tools to improve the print quality of your printouts
253. problems on page 101 264 Appendix G Errors Windows ENWW Printer failure There was a problem with the printer Usually you can resolve such problems by completing the following steps 1 Press the Power button to turn off the printer 2 Unplug the power cord and then plug in the power cord again 3 Press the 5 Power button to turn on the printer If this problem persists write down the error code provided in the message and then contact HP support For more information about contacting HP support see HP support on page 97 ENWW Printer failure 265 Door or cover open Before the printer can print documents all doors and covers must be closed x TIP When completely closed most doors and covers snap into place If the problem persists after you ve securely closed all doors and covers contact HP support For more information see HP support on page 97 266 Appendix G Errors Windows ENWW Previously used ink cartridge installed The ink cartridge identified in the message was previously used in a different printer You can use ink cartridges in different printers but if the cartridge was left outside of a printer for an extended period of time the print quality of your documents might be affected Also if you use ink cartridges that have been used in a different printer the ink level indicator might be inaccurate or unavailable If the print quality is unsatisfactory try cleaning the printhead
254. r To load an original on the scanner glass Use these steps to load an original on the scanner glass 1 Lift the scanner lid 2 Load your original print side down as shown in the following illustration x TIP For more help on loading an original refer to the engraved guides along the edge of the scanner glass 3 Close the lid 14 Chapter 1 Get started ENWW Load an original in the automatic document feeder ADF You can copy scan or fax a document by placing it in the automatic document feeder ADF Z CAUTION Do not load photos in the ADF this might cause damage to your photos Use only paper that is supported by the printer For more information see Tips for selecting and using paper on page 13 ET NOTE Only single sided documents can be scanned copied or faxed using the ADF The ADF does not support double sided documents ET NOTE B size documents cannot be scanned copied or faxed using the ADF ET NOTE Some features such as the Fit to Page copy feature do not work when you load your originals in the ADF You must load your originals on the scanner glass To load an original in the ADF Use these steps to load a document in the ADF 1 Load your original print side up into the ADF a Ifyou are loading an original printed in portrait orientation place the pages so that the top edge of the document goes in first If you are loading an original printed in landscape orientation pl
255. r 38 Ke MEM Central America amp The www hp 4 perm Caribbean Fra snobihelefon gielder Chile 000 300 000 24791773 E i 800 820 0616 Panama 1 800 711 2884 LI M 400 885 6616 Paraguay 009 800 54 1 0006 Colombia Bogot 571 606 9191 Peri 500 1011 Colombia 01 8000 51 4746 8368 Philippines 2 867 3551 Costa Rica 0 800 011 1046 Polska 22 58343 73 Ceska republika 420 810 222 222 Koszt polaczenia z tel 1 53 CZN min i oer m Impuls wg Ci Danmark 70 20 28 45 wg taryfy operatora Opkalkt 0 145 kr pr min PP min man iar 66 6018 30 0 25 Portugal 808 2 492 mum Pr min evrige tidspunkter 0 125 Custo My nimos panero Eesti 372 6813 823 minutos Ecuador Andinatel 1999319 Puerto Rico 1 877 232 0580 800 711 2884 00974 44761936 Js Ecuador Pacifitel 1 800 225 528 Republica Dominicana 1 800 711 2884 800 711 2884 La R union 0820 890 323 02 691 0602 2 Romania 0801 033 390 El Salvador 800 6160 o2 204 7090 l pe mini Espa a 902 010 059 Coste horario normal Poceua 800 500 9268 de 8 00 a 20 00 800 897 1415 eli 6 73 ctsimin Singapore 65 6272 5300 remy Monate mace Srbija 0700 301 301 Coste de establecimiento de Slovensk republika 0850 111 256 llamada 8 33 cts imiestna tarifa France bese nd 435 Slovenija 01 432 2001 South Africa RSA 0860 104 771 Deutschland 069 29 993 434 Calls at Local Rate 0 14 amp Min aus dem deutschen Suomi 0203 667 67 Festnetz bei Anrufen aus 0 0147 min Mobilfunknetzen k nnen andere Preise gol
256. r assistance Case I Shared voice fax line with answering machine ENWW If you receive both voice calls and fax calls at the same phone number and you also have an answering machine that answers voice calls at this phone number set up the printer as described in this section Figure C 11 Back view of the printer Q 1 Telephone wall jack 2 Use the phone cord provided to connect to the 1 LINE port on the back of the printer You might need to connect the supplied phone cord to the adapter provided for your country region 3 Answering machine 4 Telephone optional Set up faxing parallel phone systems 221 To set up the printer with a shared voice fax line with answering machine 1 Remove the white plug from the port labeled 2 EXT on the back of the printer 2 Unplug your answering machine from the telephone wall jack and connect it to the port labeled 2 EXT on the back of the printer EZ NOTE If you do not connect your answering machine directly to the printer fax tones from a sending fax machine might be recorded on your answering machine and you might not receive faxes with the printer 3 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer ET NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If y
257. r computer s documentation for more information Pause Printing is not selected if you are using a computer running Windows You are not running too many programs when you are performing a task Close programs that you are not using or restart the computer before attempting the task again 100 Chapter 8 Solve a problem ENWW Solve printer problems This section contains the following topics e The printer shuts down unexpectedly e The printer is making some unexpected noises e X Alignment fails e The printer is not responding nothing prints e The printer prints slowly e Blank or partial page printed e Something on the page is missing or incorrect e Placement of the text or graphics is wrong The printer shuts down unexpectedly Check the power and power connections e Make sure the printer s power cord is connected firmly to a functioning power outlet For voltage requirements see Electrical specifications on page 175 The printer is making some unexpected noises You might hear some unexpected noises made by the printer These are the servicing sounds when the printer performs automatic servicing functions to maintain the health of the printheads ET NOTE To prevent any potential damage to your printer Do not turn off the printer while the printer is performing any servicing If you are turning off the printer wait for the printer to come to a complete stop before turning off using the Power
258. r equipment is causing a problem disconnect everything from the phone line and then run the test again If the Dial Tone Detection Test passes without the other equipment then one or more pieces of the equipment is causing problems try adding them back one at a time and rerunning the test each time until you identify which piece of equipment is causing the problem Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone If you do not hear a dial tone contact your telephone company and have them check the line Make sure you have correctly connected the printer to the telephone wall jack Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the printer directly to the telephone wall jack Solve a problem ENWW If your telephone system is not using a standard dial tone such as some PBX systems this might cause the test to fail This does not cause a problem sending or receiving faxes Try sending or receiving a test fax Check to make sure the country region setting is set appropriately for your country region If the country region setting is not set
259. r fax at the specified time You can only schedule one fax to be sent at a time You can continue to send faxes normally however while a fax is scheduled ET NOTE You can only send scheduled faxes in black and white ENWW Send a fax 59 To schedule a fax from the printer control panel 1 Load your originals in the ADF For additional information see Load an original in the automatic document feeder ADF on page 15 Touch Fax and then touch Settings Touch Send Fax Later Touch 4 Up arrow and Down arrow to enter the send time and then select Done a Boo NM Enter the fax number by using the keypad touch amp Speed dial to select a speed dial or touch X Call history to select a previously dialed or received number 6 Touch Start Fax The printer scans all pages and the scheduled time appears on the display The fax is sent at the scheduled time To cancel a scheduled fax 1 Touch Fax touch Settings and then touch Send Fax Later 2 Touch Cancel Scheduled Fax and then touch OK Send a fax to multiple recipients You can send a fax to multiple recipients at once by grouping individual speed dial entries into group speed dial entries To send a fax to multiple recipients using group speed dial 1 Load your originals For additional information see Load an original in the automatic document feeder ADF on page 15 2 Touch Fax touch amp Speed dial and then select the recipie
260. r is connected to your network If your printer is not connected to the same network as your computer you cannot use the printer over the network Follow the steps described in this section to find out if your printer is actively connected to the correct network E NOTE If your wireless router or Apple AirPort Base Station is using a hidden SSID your printer cannot automatically detect the network A Make sure the printer is on the network 1 Ifthe printer supports Ethernet networking and is connected to an Ethernet network make sure an Ethernet cable is not plugged into the back of the printer If an Ethernet cable is plugged into the back then wireless connectivity is disabled 2 Ifthe printer is connected to a wireless network run the Wireless Network Test For more information about how to print the wireless test page see Test the wireless connection on page 236 3 After the page has been printed check the wireless connection status the Network Name SSID and the IP address Connected The Connected is listed in the Connectivity area the Diagnostics Results section which indicates if the printer is connected to your network either your Ethernet network or your wireless network e Ifthe Connected is Ready the printer is actively connected to a network e Ifthe Connected is Offline the printer is not connected to a network ENWW Solve network problems 139 Network Name SSID The Network Na
261. r telephone system is serial or parallel See Set up faxing parallel phone systems on page 206 a Serial type telephone system See Serial type fax setup on page 229 b Parallel type telephone system Go to step 2 Select the combination of equipment and services sharing your fax line e DSL A Digital subscriber line DSL service through your telephone company DSL might be called ADSL in your country region e PBX A private branch exchange PBX phone system or an integrated services digital network ISDN system e Distinctive ring service A distinctive ring service through your telephone company provides multiple telephone numbers with different ring patterns e Voice calls Voice calls are received at the same phone number you use for fax calls on the printer e Computer dial up modem A computer dial up modem is on the same phone line as the printer If you answer Yes to any of the following questions you are using a computer dial up modem o Do you send and receive faxes directly to and from your computer software applications through a dial up connection o Do you send and receive email messages on your computer through a dial up connection o Do you access the Internet from your computer through a dial up connection Set up faxing parallel phone systems 207 e Answering machine An answering machine that answers voice calls at the same phone number you use for fax calls on the printer e Voice mail
262. r to answer calls automatically or manually e f you set up the printer to answer calls automatically it answers all incoming calls and receives faxes The printer cannot distinguish between fax and voice calls in this case if ENWW Set up faxing parallel phone systems 213 you suspect the call is a voice call you need to answer it before the printer answers the call To set up the printer to answer calls automatically turn on the Auto Answer setting e f you set up the printer to answer faxes manually you must be available to respond in person to incoming fax calls or the printer cannot receive faxes To set up the printer to answer calls manually turn off the Auto Answer setting 4 Runa fax test If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine you need to answer the fax call manually If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Case F Shared voice fax line with voice mail If you receive both voice calls and fax calls at the same phone number and you also subscribe to a voice mail service through your telephone company set up the printer as described in this section E NOTE You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls You must receive faxes manually this means you must be available to respon
263. re you have installed a compatible printing app on your mobile device For more information visit www hp com global us en eprint mobile printing apps html 1 Make sure you have turned on HP wireless direct printing on the printer For more information see Turn on HP wireless direct printing on page 242 2 Turn on the wireless connection in your mobile device For more information see the documentation provided with the mobile device 3 From the mobile device search for and connect to the HP wireless direct printing name such as HP Print Officejet 7610 series where are the unique characters to identify your printer If HP wireless direct is turned on with security enter the password when prompted 4 From your mobile device s print app confirm your HP printer is the default printer and then print your document Print from a wireless capable computer Follow the instructions for your operating system e Printfrom a wireless capable computer Windows e Print from a wireless capable computer Mac OS X Print from a wireless capable computer Windows 1 Make sure you have turned on HP wireless direct printing on the printer For more information see Turn on HP wireless direct printing on page 242 2 Turn on the wireless connection in your computer For more information see the documentation provided with the computer 3 From the computer click the wireless icon on your task tray select the HP wir
264. receive faxes in color To change the ECM setting from the control panel 1 From the printer control panel touch Right arrow and then touch Setup 2 Touch Fax Setup and then select Advanced Fax Setup 3 Select Error Correction Mode 4 Select On or Off ENWW Sendafax 61 Receive a fax You can receive faxes automatically or manually If you turn off the Auto Answer option you must receive faxes manually If you turn on the Auto Answer option the default setting the printer automatically answers incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting The default Rings to Answer setting is five rings If you receive a Legal size or larger fax and the printer is not currently set to use Legal size paper the printer reduces the fax so that it fits on the paper that is loaded If you have disabled the Automatic Reduction feature the printer prints the fax on two pages ET NOTE If you are copying a document when a fax arrives the fax is stored in the printer memory until the copying finishes This can reduce the number of fax pages stored in memory e Receive a fax manually e Setup backup fax e Reprint received faxes from memory e Poll to receive a fax e Forward faxes to another number e Setthe paper size for received faxes e Setautomatic reduction for incoming faxes e Block unwanted fax numbers e Receive faxes to your computer using HP Digi
265. rements are located in the Readme file 166 Appendix A Technical information ENWW Embedded web server specifications Requirements e ATCP IP based network IPX SPX based networks are not supported e Aweb browser either Microsoft Internet Explorer 7 0 or higher Mozilla Firefox 3 0 or higher Safari 3 0 or higher or Google Chrome 5 0 or higher e Anetwork connection cannot be used with a printer connected to a computer using a USB cable e Anlnternet connection required for some features E NOTE You can open the embedded web server without being connected to the Internet However some features are not available Ey NOTE The embedded web server must be on the same side of a firewall as the printer Paper specifications Use these tables to determine the correct paper to use with your printer and determine what features work with your paper e Understand specifications for supported paper e Set minimum margins e Guidelines for printing on both sides of a page Understand specifications for supported paper Use the tables to determine the correct paper to use with your printer and to determine what features work with your paper e Understand supported sizes e Understand supported paper types and weights Understand supported sizes 29 TIP If you are using the duplexer the minimum top and bottom margins must be at least 16 mm 0 63 inches Paper size Input tray ADF Duplexer Stan
266. rempenan toon i coll h mat Est riot all areas the num of REM ghould mot cuccod free 5 0 To be cotain of tho a compony Far products opproved aber July 23 2001 the BEM for hi poded ix port of the product docimal point jegy 20 io REM of D0 adana that fomporory discontingance of service mary bo required But if odeenee ratico in t practical righi 1a res emplit aik a POC F en lnc ccm rruli the aparasen of the oqeipmere Wrhis happena the sni aia E will providi advance rmon Rennie yon n acio reee aiea x mei pi an monwa bee eh iaia IF the ssc sce boira Kc dc rae he compen mar request shot yeu disconnect he ogqeipment ntl he problems is mesker Connociion to porty line mrio in gubject to soio ton Conad the siat public vilis commision vicissim wap er S ao s tiis qr iier dum erage es eer al this cquipmont dora na dimoble your alarm equigmcnt fone abaa what will daske kes equipment cermak yoor telephone company er a apie WHEN PROGRAMMING EMERGENCY MURMBERS AIIDQOR MAKING TEST CALLS TO EMERGENCY HUSER equipment The Telephone Conemer Protection Act of 2001 makes if unket for ony peman do een a competor or ether clectronic doves inceding FAX machines to send ony mczsagn toian im a morgin of the fep or bottom of cock rmnamited page eran tho fiat page of the trenamir sion fu defo ond me it i2 sont and an identification of the businces or other ontity or aho individual sending the menago and the tolophenc number of tho sending machine ar a
267. reparation may not be complete The estimated Ink Level gauge might be inaccurate Solution Check the print quality of your print job If it is not satisfactory running the printhead cleaning procedure from the toolbox might improve it ENWW Problem with printer preparation 285 Color cartridge out of ink The cartridges listed in the message are out of ink Solutions To print in color replace the empty cartridges For information about how to install new cartridges see Replace the ink cartridges on page 92 To temporarily print using black ink only click Cancel Print and then re send the print job The Use black ink only message appears before the job prints The empty cartridges will need to be replaced soon CAUTION Do NOT remove the empty color cartridge to print in Use Black Only mode 286 Appendix G Errors Windows ENWW Black cartridge out of ink The black cartridge is out of ink Solutions Replace the black ink cartridge For information about how to install new cartridges see Replace the ink cartridges on page 92 Z CAUTION Do NOT remove the empty black cartridge to print in Use Color Only mode To temporarily replace black with color click Cancel Print and re send the print job The Use color ink only message appears before the job prints The black cartridge will need to be replaced soon ENWW Black cartridge out of ink 287 Automatic document feeder cover open Close the cover of th
268. revent possible print quality issues or printhead damage Avoid removing supplies for extended periods of time Do not turn off the printer when a cartridge is missing Back view 1 Fax port 1 LINE 2 Fax port 2 EXT 3 Rear universal serial bus USB port 4 Ethernet network port 5 Power input 6 Rear access panel 6 Chapter 1 Get started ENWW Use the printer control panel This section contains the following topics e Overview of buttons and lights e Control panel display icons e Change printer settings Overview of buttons and lights The following diagrams and related tables provide a quick reference to the printer control panel features o o 9 gu g Label Name and Description 1 Home button Returns to the home screen from any other screen 2 Control panel display Touch the screen to select menu options For information about the icons that appear on the display see Control panel display icons on page 7 3 Help button Opens the Help menu 4 Wireless light By default the wireless light is off For more information about the wireless light status see Basic wireless troubleshooting on page 136 5 Cancel button Stops a job exits a menu or exits settings 6 Right arrow button Navigates through settings in the menu 7 Left arrow button Navigates through settings in the menu 8 Back button Returns to the previous menu Con
269. rinter monitors the call during this time listening for fax tones If incoming fax tones are detected the printer emits fax reception tones and receive the fax if there are no fax tones the printer stops monitoring the line and your answering machine can record a voice message If you use the same phone line for telephone fax and have a computer DSL modem follow these instructions to set up your fax If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Case K Shared voice fax line with computer dial up modem and voice mail If you receive both voice calls and fax calls at the same phone number use a computer dial up modem on the same phone line and subscribe to a voice mail service through your telephone company set up the printer as described in this section E NOTE You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls You must receive faxes manually this means you must be available to respond in person to incoming fax calls If you want to receive faxes automatically instead contact your telephone company to subscribe to a distinctive ring service or to obtain a separate phone line for faxing Since your computer dial up modem shares the phone line with the printer you cannot use both your modem and the printer simultaneously For example you cannot use the print
270. rive A Insert the USB flash drive to the USB port on the front of the printer E NOTE If your USB flash drive does not fit into this port due to size limitations or if the connector on the device is shorter than 11 mm 0 43 in you will need to purchase a USB extension cable in order to use your device with this port ENWW Insert a memory device 19 Install the accessories This section contains the following topics e Install the automatic two sided printing accessory duplexer e Turn on accessories in the printer driver Install the automatic two sided printing accessory duplexer You can print on both sides of a sheet of paper automatically For information on using the duplexer see Print on both sides duplexing on page 39 To install the duplexer Slide the duplexer into the back of the printer until the unit locks into place Do not press the buttons on either side of the duplexer when installing the unit use them only for removing the unit from the printer Turn on accessories in the printer driver e Toturn on accessories Windows e Toturn on accessories on Mac OS X To turn on accessories Windows 1 Click Start and then click Printers Printers and Faxes or Devices and Printers Or Click Start click Control Panel and then double click Printers Or On the Start screen click Control Panel and then click View devices and printers 2 Right click the printer icon and t
271. rom the ADF the original must be loaded into the ADF with the top forward and face up When scanning from the scanner glass the original must be loaded with the top facing the right edge of the scanner glass Also make sure the document is not skewed For more information see Load an original on the scanner glass on page 14 or Load an original in the automatic document feeder ADF on page 15 Make sure the text on the document is clear To successfully convert the document to editable text the original must be clear and of high quality The following conditions can cause the software to not convert the document successfully The text on the original is faint or wrinkled The text is too small o The structure of the document is too complex The text is tightly spaced For example if the text that the software converts has missing or combined characters rn might appear as m The text is on a colored background Colored backgrounds can cause images in the foreground to blend too much Choose the correct profile Scanning documents as editable text 49 Be sure to select a shortcut or preset that allows scanning as editable text These options use scan settings designed to maximize the quality of your OCR scan In Windows use the Editable Text OCR or Save as PDF shortcuts In Mac OS X use the Documents preset e Save your file in the correct format If you want to extract just the text from the document wi
272. roubleshooting 109 Solve paper feed problems x TIP You can visit the HP online support website at www hp com support for information and utilities that can help you correct many common printer problems Media is not supported for the printer or tray e Use only paper that is supported for the printer and the tray being used For more information see Paper specifications on page 167 Paper is not picked up from a tray e Make sure paper is loaded in the tray For more information see Load paper on page 16 Fan the paper before loading e Make sure the paper guides are set to the correct markings in the tray for the paper size you are loading Also make sure the paper guides are snug but not tight against the stack e Make sure paper in the tray is not curled Uncurl paper by bending it in the opposite direction of the curl Media is not coming out correctly e Make sure the output tray extension is fully extended otherwise printed pages may fall off the printer d e Remove excess paper from the output tray There is a limit to the number of sheets the tray can hold Pages are skewing e Make sure the paper loaded in the trays is aligned to the paper guides If needed pull out the trays from the printer and reload the paper correctly making sure that the paper guides are aligned correctly e Load paper into the printer only when it is not printing e Remove and replace the automatic two sided printing access
273. rrect many common printer problems Chapter 8 Solve a problem ENWW A www hp com support Africa English speaking 0027 112345872 Lietuva 370 5 210 3333 Afrique francophone 0033 1 4993 9230 021 672 280 P baaa ha Alg rie 021 67 22 80 ax 0120 06 1665 Argentina Buenos Aires 54 11 4708 1600 0800 222 47 on Argentina 0 800 555 5000 3 1588 3003 Australia 1300 721 147 Luxembourg Fran ais 90040 006 Australia out of warranty 1902 910 910 0 15 amp min Osterreich 0820 874 417 Luxemburg Deutsch 900 40 007 ne doppelter Ontstant 0 15 Min Benopyccna 375 17 328 4640 Madagascar 262 262 51 21 21 172 12 049 ao Magyarorsz g 06 40 200 629 Belgi Nederlands 078 600 018 2 HUFDUO VEMM terre 0 0546 euro min piekuren Malaysia 1800 88 8588 0 0273 euroimin daluren Maurice 262 262 210 404 Belgique Fran ais Lus 020 M xico Ciudad de M xico 55 5258 9922 0 0273 euro min heures creuses M xico 01 800 472 68368 Bunrapwa 0 700 1 0404 Maroc 0801 005 010 Hrvatska 0800 223213 Nederland Der UD dus Brasil Sao Paulo 55 11 4004 7751 New Zealand 10800 441 147 Brasil 0 800 709 7751 Nigeria 01 271 2320 Canada 1 800 474 6836 1 800 hp Norge 815 62 070 a hp com la soporte pie
274. rs To print a Caller ID History Report 1 Touch Right arrow and then touch Setup 2 Touch Fax Setup and then touch Fax Reports 3 Touch Caller ID Report View the Call History Use the following procedure to view a list of all the calls placed from the printer E NOTE The call history cannot be printed You can only view it from the printer control panel display To view the Call History 1 Touch Right arrow and then touch Fax 2 Touch amp Call history 80 Chapter5 Fax ENWW 6 WebServices The printer offers innovative web enabled solutions that can help you quickly access the Internet obtain documents and print them faster and with less hassle and all without using a computer E NOTE To use these web features the printer must be connected to the Internet either using an Ethernet cable or wireless connection You cannot use these web features if the printer is connected using a USB cable This section contains the following topics e What are Web Services e Setup Web Services e Use Web Services e Remove Web Services ENWW 81 What are Web Services The printer includes the following Web Services e HP ePrint e Printer Apps HP ePrint HP ePrint is a free service from HP that allows you to print to your HP ePrint enabled printer anytime from any location It s as simple as sending an email to the email address assigned to your printer when you enable Web Services
275. s ET NOTE Ink from the cartridges is used in the printing process in a number of different ways including in the initialization process which prepares the printer and cartridges for printing and in printhead servicing which keeps print nozzles clear and ink flowing smoothly In addition some residual ink is left in the cartridge after it is used For more information see www hp com go inkusage For more information about storing ink cartridges see Supplies on page 204 ENWW Previously used ink cartridge installed 267 Ink cartridges depleted The cartridges listed in the message must be replaced to resume printing HP recommends that you do not remove an ink cartridge until a replacement is ready to install For more information see Replace the ink cartridges on page 92 268 Appendix G Errors Windows ENWW Ink cartridge failure The cartridges listed in the message are damaged or have failed See Replace the ink cartridges on page 92 ENWW Ink cartridge failure 269 Printer supply upgrade The cartridge listed in the message can only be used to upgrade one printer Click OK to use it on this printer If you do not wish to proceed with the supply upgrade for this printer click Cancel Print and then remove the cartridge 270 Appendix G Errors Windows ENWW Printer supply upgrade successful The supply upgrade was successful The cartridges listed in the message can now be used in the printer ENWW
276. s printing or connecting to the printer make sure the correct version of the printer driver is set as the default 1 Click Start and then click Printers Printers and Faxes or Devices and Printers a Or Click Start click Control Panel and then double click Printers Solve network problems 141 Or On the Start screen click Control Panel and then click View devices and printers 2 Right click the printer icon for the version of the printer driver that is connected wirelessly and select Set as Default Printer Ef NOTE If there is more than one icon in the folder for the printer right click the printer icon for the version of the printer driver that is connected wirelessly and select Set as Default Printer Step 6 Check to see if the firewall software is blocking communication Temporarily turn off the firewall security software running on your computer and then try to print scan or fax to see if the communication is established x TIP The Print and Scan Doctor can also help identify if the detected firewall security software could be communication with the printer To use this tool visit the HP Wireless Printing Center www hp com go wirelessprinting and then click Print and Scan Doctor in the Quick Links section Alternatively the Firewall Help also provides the detailed information about firewall troubleshooting For more information visit the HP Wireless Printing Center www hp com go wirelessprinting and
277. s with the quality of the fax you sent you can try changing the resolution or contrast of your fax 56 Chapter5 Fax ENWW Send a standard fax from the computer You can send a document on your computer as a fax without printing a copy and faxing it from the printer ET NOTE Faxes sent from your computer by this method use the printer s fax connection not your Internet connection or computer modem Therefore make sure the printer is connected to a working telephone line and that the fax function is set up and functioning correctly To use this feature you must install the printer software using the installation program provided on the HP software CD provided with the printer Windows 1 Open the document on your computer that you want to fax On the File menu in your software application click Print From the Name list select the printer that has Fax in the name PF V N To change settings such as selecting to send the document as a black fax or a color fax click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 After you have changed any settings click OK 6 Click Print or OK N Enter the fax number and other information for the recipient change any further settings for the fax and then click Send Fax The printer begins dialing the fax number and faxing the document
278. se 217 Shared voice fax with computer dial up modem sss 218 Shared voice fax with computer DSL ADSL modem ssssssss 219 ENWW xiii Case Shared voice fax line with answering machine eeeeeeee 221 Case J Shared voice fax line with computer modem and answering machine 222 Shared voice fax line with computer dial up modem and answering IMAGINING x3 suot aae Lite pee a a SMELADE petra co eh eect aan 223 Shared voice fax line with computer DSL ADSL modem and answering machine 3 akan ier Aa o ipa ee a et eh Bon mu reno etos 224 Case K Shared voice fax line with computer dial up modem and voice mail 226 oeriabtype fax Setup iio te o Ete eoe re ttr e d oae land ea imate 229 Test faxiSetup a itc ca cte estu tese d eet e e cot eet as eee e ie aes 230 Appendix D Network setup 5 5 m nte Si sees odin Cel dence Lev rk dua Faser a etaa E ca Rea aL La e Pa a wa traria gore iasadan 231 Set up the printer for wireless communication ssssssssssssssese ennn 232 Before you begin 5 tenen ae BI PURO EDEN 232 Set up the printer on your wireless network ssssssssssseeeemeene 232 Set up the printer using the HP printer software cceeeeeeeeeeeeeeeeeeeeeteees 233 Set up the printer using the Wireless Setup Wizard sssuuususe 233 Set up the printer using WiFi Protected Setup
279. se the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 5 Optional If your answering machine does not have a built in phone for convenience you might want to connect a phone to the back of your answering machine at the OUT port ET NOTE If your answering machine does not let you connect an external phone you can purchase and use a parallel splitter also known as a coupler to connect both the answering machine and telephone to the printer You can use standard phone cords for these connections 6 If your modem software is set to receive faxes to your computer automatically turn off that setting EZ NOTE If you do not turn off the automatic fax reception setting in your modem software the printer cannot receive faxes 7 Turn on the Auto Answer setting 8 Set your answering machine to answer after a low number of rings 9 Change the Rings to Answer setting on the printer to the maximum number of rings supported by the product The maximum number of rings varies by country region 10 Run a fax test When the phone rings your answering machine answers after the number of rings you have set and then plays your recorded greeting The printer monitors the call during this time listening for fax tones If incoming fax tones are detected the pri
280. ses The instructions for fax setup differ depending on whether you have a serial or parallel type phone system e If you do not see your country region listed in the table you probably have a serial type phone system In a serial type phone system the connector type on your shared telephone equipment modems phones and answering machines does not allow a physical connection to the 2 EXT port on the printer Instead all equipment must be connected at the telephone wall jack ET NOTE In some countries regions that use serial type phone systems the phone cord that came with the printer might have an additional wall plug attached to it This enables you to connect other telecom devices to the wall jack where you plug in the printer You might need to connect the supplied phone cord to the adapter provided for your country region e If your country region is listed in the table you probably have a parallel type telephone system In a parallel type phone system you are able to connect shared telephone equipment to the phone line by using the 2 EXT port on the back of the printer ET NOTE If you have a parallel type phone system HP recommends you use the 2 wire phone cord supplied with the printer to connect it to the telephone wall jack Table C 1 Countries regions with a parallel type phone system Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan K
281. shoot copies 114 scans 119 Windows 31 borderless 37 print brochures 29 Print photos 33 print settings 28 system requirements 166 turn accessories on and off in driver 20 wireless communication advanced wireless troubleshooting 137 basic wireless troubleshooting 136 radio turn off 239 reducing interference 238 regulatory information 183 setup 232 wireless connection icons 8 X xD Picture memory card insert 19 296 Index ENWW 2014 Hewlett Packard Development Company L P www hp com
282. sible 29 TIP If you notice poor print quality clean the printhead For more information see Clean the printhead on page 153 Use these steps to clear a paper jam To clear a jam inside the printer 1 Remove all paper from the output tray Z CAUTION Trying to clear a paper jam from the front of the printer can damage the print mechanism Always access and clear paper jams through the automatic two sided printing accessory duplexer 2 Check the duplexer a Push the buttons on either side of the duplexer and then remove the duplexer b Locate any jammed paper inside the printer grasp it with both hands and then pull it towards you Z CAUTION If the paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might be remaining inside the printer If you do not remove all the pieces of paper from the printer more paper jams are likely to occur c Ifthe jam is not there push the latch on top of the duplexer and lower the cover If paper is jammed inside carefully remove it Close the cover d Reinsert the duplexer into the printer until it snaps into place 3 Check the front of the printer a Open the ink cartridge access door ENWW Clear jams 157 b If there is paper remaining inside the printer ensure the carriage has moved to the right of the printer free any paper scraps or wrinkled media and pull paper towards you through the fro
283. side facing down e Forauto duplexing when printing finishes on one side of the paper the printer holds the paper and pauses while the ink dries Once the ink dries the paper is pulled back into the printer and the second side is printed When printing is complete the paper is dropped onto the output tray Do not grab it before printing is complete e You can print on both sides of supported custom size paper by turning the paper over and feeding it into the printer again For more information see Paper specifications on page 167 Print resolution Draft mode e Color Input Black Render 300x300dpi e Output Black Color Automatic Normal mode e Color Input Black Render 600x600dpi e Output Black Color Automatic Best mode e Color Input Black Render 600x600dpi e Output Black Color Automatic Max DPI mode e Color Input Black Render 1200x1200dpi e Output Automatic Black 4800x1200 optimized dpi Color Copy specifications e Digital image processing e Upto 99 copies from original e Digital zoom from 25 to 400 e Fitto page copy preview Fax specifications e Walk up black and white and color fax capability e Upto 99 speed dials 172 Appendix A Technical information ENWW Up to 100 page memory based on ITU T Test Image 1 at standard resolution More complicated pages or higher resolution takes longer and uses more memory Manual fax send and receive Automatic busy redial up to five ti
284. site does not provide support for Windows or Mac OS X If you are using these operating systems see www hp com support This section contains the following topics e Before you call e Phone support period e Telephone support numbers e After the phone support period Before you call Call HP support while you are in front of the computer and the printer Be prepared to provide the following information e Model number e Serial number located on the back or bottom of the printer e Messages that appear when the situation occurs e Answers to these questions Has this situation happened before Can you re create it Did you add any new hardware or software to your computer at about the time that this situation began Did anything else occur prior to this situation such as a thunderstorm or moving the printer Phone support period One year of phone support is available in North America Asia Pacific and Latin America including Mexico To determine the duration of phone support in Europe the Middle East and Africa go to www hp com support Standard phone company charges apply Telephone support numbers 98 In many locations HP provides toll free telephone support during the warranty period However some of the support numbers might not be toll free For the most current list of telephone support numbers see www hp com support This website provides information and utilities that can help you co
285. size Japanese Envelope Chou 4 90 x 205 mm 3 5 x 8 1 inches Cards Index card 76 2 x 127 mm 3 x 5 inches Input tray v ADF Duplexer Index card 102 x 152 mm 4 x 6 inches Index card 127 x 203 mm 5 x 8 inches A6 card 105 x 148 5 mm 4 13 x 5 83 inches A4 index card 210 x 297 mm 8 3 x 11 7 inches Hagaki 100 x 148 mm 3 9 x 5 8 inches Also supports Borderless printing N NIN NIIS Ofuku Hagaki 200 x 148 mm 7 8 x 5 8 inches Rh Index Card Letter 216 x 279 mm 8 5 x 11 inches Photo paper SN Photo paper 76 2 x 127 mm 3 x 5 inches Photo paper 102 x 152 mm 4 x 6 inches Photo paper 5 x 7 inches Photo paper 8 x 10 inches Photo paper 8 5 x 11 inches Photo L 89 x 127 mm 3 5 x 5 inches Photo 2L 127 x 178 mm Cabinet size 120x165mm 13 x 18 cm WNIT Brochures 11 x 14 inches B4 JIS 257 x 364 mm Tabloid 11 x 17 inches A3 297 x 420 mm 11 69 x 16 54 inches INSS KLIKI S Other paper NOTE Defining custom size paper sizes is only available in the HP printing software in Mac OS X Printer specifications 169 Paper size Input tray ADF Duplexer Custom size paper between 76 2 to 330 mm wide and 127 to 1118 mm long 3 to 13 inches wide and 5 to 44 inches long Custom size paper ADF between 147 to 216 mm v wide and 211 to 356 mm long 5 8 to 8 5 inches
286. sktop click Start select Settings click Control Panel and then click Add Remove Programs Or Click Start click Control Panel and then click Uninstall a Program or double click Programs and Features Or On the Start screen click Control Panel and then click Uninstall a program Select the HP printer software and then click Uninstall Follow the on screen instructions Disconnect the printer from your computer Restart your computer ET NOTE It is important that you disconnect the printer before restarting your computer Do not connect the printer to your computer until after you have reinstalled the HP software Insert the HP software CD into your computer s CD drive and then start the Setup program Follow the on screen instructions To uninstall from a Mac computer 1 2 3 4 Double click the HP Uninstaller in the Applications Hewlett Packard folder When prompted type the correct administrator s name and password and then click OK Follow the on screen instructions When the HP Uninstaller finishes restart your computer 156 Chapter 8 Solve a problem ENWW Clear jams Occasionally paper becomes jammed during a job This section contains the following topics e Clear paper jams e Avoid paper jams Clear paper jams Paper jams can occur either inside the printer or in the automatic document feeder A CAUTION To prevent possible damage to the printhead clear paper jams as soon as pos
287. sos ois acca Fe EET 52 Change copy setings eienen 53 SAVE COPY Aaa EE 54 EE A T A E 55 Send afaX ah ot eaan aeta a ea aa a e eaa a aa ha Mae e Ta in 56 oend a standardTax zr iea a a a LIT S 56 Send a standard fax from the computer ssssssssssssss e 57 Send a fax manually from a phone sssssssssseseeeneeenee nennen nnns 57 Send a fax using monitor dialing sssseseeeeee eene 58 Send a fax from memory aurrai tinteina a e EATE E nnne n nennen rrr nennen nnns 59 Schedule a ax to send later m ite ett eedem tb dE ete deb tee LIRE biaadiaged 59 Send a fax to multiple recipients sssssssssssssseeenee een 60 Send a fax in Error Correction Mode sssssssssssssssssee nnmnnn 60 RECEIVE NAN es sed Lr e vesc a sett s M ood ccd deo dto ene Pra dece ante ed on ate eut eoa adita 62 Receive a fax manually 43 2 ciii AE ERR Ret uieciu D Inici eque stale 62 Set up back p fax diee edad Le i LE Led ERR d Gs amada Ud A Aaaa aE a Re Ede onde 63 Reprint received faxes from memory ssssssssssssseeeee eene emere 63 Pollto receiveaifax tp dietam dedu mai ntis uiii iouis 64 Forward faxes to another number sssssssssssssssseeeeeeee ener nnne 64 Set the paper size for received faxes ssssssssssssssssse eee eene 65 Set automatic reduction for incoming faxes
288. st of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgement This product includes cryptographic software written by Eric Young eay cryptsoft com The word cryptographic can be left out if the rouines from the library being used are not cryptographic related 194 Appendix A Technical information ENWW ENWW 4 If you include any Windows specific code or a derivative thereof from the apps directory application code you must include an acknowledgement This product includes software written by Tim Hudson tjh cryptsoft com THIS SOFTWARE IS PROVIDED BY ERIC YOUNG AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERW
289. sted at www hp com go energystar Chemical Substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH Regulation EC No 1907 2006 of the European Parliament and the Council A chemical information report for this product can be found at www hp com go reach Battery information This section contains the following topics e Battery disposal in Taiwan e Attention California users e Battery disposal in the Netherlands Battery disposal in Taiwan 1 Bui C Please recycle waste batteries Attention California users Callfornla Perchlorate Material Notice Perchlorate material special handing may apply See httpz Pananasd Esc ca gov haa nd sacas te pesnchlo rabe This product s real time clock battery or coin cell battery mey contain perchlorate and may require special handling when recycled or disposed of in California Battery disposal in the Netherlands AL Batter niet r Da HP Product bewol oon lifhiumemanganesa dioxida 5 3 waggadian maar x baSarij Doze bevindt zich op da hocfdprin plaas inleveren als KOA Wonneer deze boterij lesg is moot deze volgens da galdande ragelis worden ofgevoord ENWW Environmental product stewardship program 189 RoHS notices China only Figure A 1 Toxic and hazardous substance table AAS R SSH SREY BARRE ey gt Eason PST 11985
290. structions 4 Ifthe product update option is not available follow these instructions a Inthe Web Services Settings section click Setup click Continue and follow the on screen instructions b If prompted choose to allow the printer to check for and install printer updates EZ NOTE If a printer update is available the printer downloads and installs the update and then restarts NOTE If prompted for proxy settings and if your network uses proxy settings follow the on Screen instructions to set up a proxy server If you do not have the details contact your network administrator or the person who set up the network Update the printer using the printer control panel 1 Onthe printer control panel touch HP ePrint touch OK touch Settings and then touch Printer Update 2 Touch Check for Product Update and then follow the on screen instructions To enable the printer to automatically check for updates 1 Onthe printer control panel touch HP ePrint touch OK touch Settings and then touch Printer Update 2 Touch Auto Update and then touch On 24 Chapter 1 Get started ENWW Open the HP printer software Windows Open the HP printer software by doing one of the following e From the computer desktop click Start select Programs or All Programs click HP click the folder for the printer and then select the icon with the printer s name e On the Start screen right click an empty area on th
291. such as an answering machine a computer dial up modem or a multi port switch box the fax signal level might be reduced The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of your phone A reduced fax signal can cause problems during fax reception To find out if other equipment is causing a problem disconnect everything except the printer from the phone line and then try to receive a fax If you can receive faxes successfully without the other equipment one or more pieces of the other equipment is causing problems try adding them back one at a time and receiving a fax each time until you identify which equipment is causing the problem e If you have a special ring pattern for your fax phone number using a distinctive ring service through your telephone company make sure that the Distinctive Ring feature on the printer is set to match For more information see Change the answer ring pattern for distinctive ring on page 73 The printer cannot send faxes but can receive faxes e The printer might be dialing too fast or too soon You might need to insert some pauses in the number sequence For example if you need to access an outside line before dialing the phone ENWW Solve fax problems 129 number insert a pause following the access number If your number is 95555555 and 9 accesses an outside line you might insert pauses as follows 9 555 5555 To enter a pause in the fax number
292. sues If the following topics do not help see HP support on page 97 for information about HP support 29 TIP You can visit the HP online support website at www hp com support for information and utilities that can help you correct many common printer problems e Hardware installation suggestions e HP software installation suggestions Hardware installation suggestions Check the printer e Make sure that all packing tape and material have been removed from outside and inside the printer e Make sure that the printer is loaded with paper e Make sure that no lights are on or blinking except the Ready light which should be on If the Attention light is blinking check for messages on the printer control panel Check the hardware connections e Make sure that any cords and cables that you are using are in good working order e Make sure that the power cord is connected securely to both the printer and to a working power outlet Check the ink cartridges e Make sure that all of the ink cartridges are firmly installed and aligned in their correct color coded slot A correctly installed ink cartridge should not move when pulled slightly The printer cannot work if all the ink cartridges are not installed HP software installation suggestions Check the computer system e Make sure that your computer is running one of the supported operating systems For more information see System requirements on page 166
293. t 116 serial number 150 serial phone systems countries regions with 206 setup types 207 settings copy 53 54 network 239 speed fax 74 volume fax 75 Setup 8 setup answering machine parallel phone systems 221 answering machine and modem parallel phone systems 222 computer modem parallel phone systems 215 computer modem and answering machine parallel phone systems 222 computer modem and voice line parallel phone systems 217 computer modem and voice mail parallel phone systems 226 distinctive ringing 73 distinctive ringing parallel phone systems 212 DSL parallel phone systems 210 fax scenarios 207 fax with parallel phone systems 206 ISDN line parallel phone systems 211 PBX system parallel phone systems 211 separate fax line parallel phone systems 209 shared phone line parallel phone systems 213 test fax 230 voice mail parallel phone systems 214 voice mail and computer modem parallel phone systems 226 size scans troubleshoot 120 troubleshoot copy 113 skew troubleshoot copy 114 print 110 scan 119 software accessories settings 20 OCR 48 warranty 163 Webscan 47 sound pressure 175 specifications acoustic emissions 175 electrical 175 operating environment 174 paper 167 physical 165 processor and memory 166 storage environment 174 system requirements 166 speed troubleshoot for scanner 116 speed dial send fax 56 ENWW status network configuration page 151 printer status r
294. t failed e Make sure you used the phone cord supplied in the box with the printer to connect to the telephone wall jack One end of the phone cord should be connected to the port labeled 1 LINE on the back of the printer and the other end to your telephone wall jack as shown in the illustration ENWW Solve fax problems 123 Telephone wall jack Use the phone cord supplied in the box with the printer to connect to the 1 LINE port If the phone cord that came with the printer is not long enough you can use a longer 2 wire phone cord to extend the length You can purchase the cord at an electronics store that carries phone accessories Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure Make sure you use the phone cord that came with the printer If you do not use the supplied phone cord to connect from the telephone wall jack to the printer you might not be able to send or receive faxes After you plug in the phone cord that came with the printer run the fax test again If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the printer directly to the telephone wall jack The Dial Tone Detection test failed 124 Chapter 8 Other equipment which uses the same phone line as the printer might be causing the test to fail To find out if othe
295. t need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 2 Turnon the Auto Answer setting 3 Optional Change the Rings to Answer setting to the lowest setting two rings 4 Runa fax test ENWW Set up faxing parallel phone systems 209 When the phone rings the printer answers automatically after the number of rings you set in the Rings to Answer setting The printer begins emitting fax reception tones to the sending fax machine and receives the fax Case B Set up the printer with DSL If you have a DSL service through your telephone company and do not connect any equipment to the printer use the instructions in this section to connect a DSL filter between the telephone wall jack and the printer The DSL filter removes the digital signal that can interfere with the printer so the printer can communicate correctly with the phone line DSL might be called ADSL in your country region E NOTE If you have a DSL line and you do not connect the DSL filter you cannot send and receive faxes with the printer Figure C 2 Back view of the printer P o 1 Telephone wall jack 2 DSL or ADSL filter and cord supplied by your DSL provider 3 Use th
296. t oup E Ia dr fo TEH eis tale eet meas DS 248 To open the embedded web server ssssssssssssssssssseee eene 248 Appendix F Flow do I 3 1 ecd Erit re Le EMI cet A Te EP eRS E ITEEE KUN 250 Appendix G Errors WindOWS 1 tinte etre aa ee teet Perte ai ace neki ies Pep vies Yo add dan di davai 251 Eaxmemory full 2 2 2 e tex aeterni be ttes b ERE LR ERR XES appe dA 253 Unable to communicate with printer ssssssssssssesesee eene emer mrnn ne nennen 254 No Ro Sm n t 255 Gartnidge Problem RP 256 Replace the ink cartridge eei eee eee cedev nena edente odd needed dne dove d tee add ne add edd 257 Paper MistriatcFi uiia on b Ee out te ale let ia e B a eb etd e Bod eo Eu Eee hal 258 The cartridge cradle cannot move ssssssssssssseeneeneeeneeen nennen nene enen e nennen nen 259 I I g Uu E 260 The printeris out of Dapper uidet er aee tete battles acrtiota ibd m be e tex ed edu Dea a 261 Printer Offline sinne Te e edi HE ete e e t ER Te LEER eater tad tae ets 262 Printer Paused 2 eae ease ies db Elie Leti alee aee eda eo Rhe rae desee o gadd 263 Document faled I print e repe IE e cde iR ARE teet egt bali inus leto ode ero ln 264 Printer Fae zi toit ient ene teni eo ie doc ied rM oA Lr iba e Master aaaa sh Gaal a 265 Door or cover open iei ed Ce He HILDA ERIPUIT He heated ee eia b o aed ae o pea 266 Previously used ink cartridge installed
297. t page for information about the printer s wireless connection The wireless test page provides information about the printer s status hardware MAC address and IP address If the printer is connected to a network the test page displays details about the network settings To print the wireless test page 1 Onthe printer control panel touch It Wireless and then touch Settings 2 Touch Print Wireless Test Report Guidelines for ensuring wireless network security The following information can help you keep your wireless network and wireless printer secure from unauthorized use For more information visit www hp com go wirelessprinting This section contains the following topics e Overview of security settings e X Add hardware addresses to a wireless router MAC filtering e Other wireless security guidelines Overview of security settings To help improve the security of the wireless network and prevent unauthorized access the printer supports many common types of network authentication including WEP WPA and WPA2 236 Appendix D Network setup ENWW e WEP Provides security by encrypting data sent over radio waves from one wireless device to another wireless device Devices on a WEP enabled network use WEP keys to encode data If your network uses WEP you must know the WEP key s it uses e WPA Increases the level of over the air data protection and access control on existing and future wireless networks
298. tact your local service provider or vendor for further assistance Set up the printer with a computer DSL ADSL modem If you have a DSL line and use that phone line to send faxes follow these instructions to set up your fax 1 Telephone wall jack 216 Appendix C Additional fax setup ENWW 2 Parallel splitter 3 DSL ADSL filter Connect one end of the phone jack that was supplied with the printer to connect to the 1 LINE port on the back of the printer Connect the other end of the cord to the DSL ADSL filter You might need to connect the supplied phone cord to the adapter provided for your country region 4 Computer 5 Computer DSL ADSL modem Ey NOTE You need to purchase a parallel splitter A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a 2 line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Figure C 7 Example of a parallel splitter 2 To set up the printer with a computer DSL ADSL modem 1 Obtain a DSL filter from your DSL provider 2 Using the phone cord provided in the box with the printer connect one end to the DSL filter and then connect the other end to the port labeled 1 LINE on the back of the printer E NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to c
299. tal Fax Fax to PC and Fax to Mac Receive a fax manually When you are on the phone the person you are speaking with can send you a fax while you are still connected This is referred to as manual faxing Use the instructions in this section to receive a manual fax E NOTE You can pick up the handset to talk or listen for fax tones You can receive faxes manually from a phone that is e Directly connected to the printer on the 2 EXT port e Onthe same phone line but not directly connected to the printer To receive a fax manually 1 Make sure the printer is turned on and you have paper loaded in the main tray 2 Remove any originals from the document feeder tray 3 Setthe Rings to Answer setting to a high number to allow you to answer the incoming call before the printer answers Or turn off the Auto Answer setting so that the printer does not automatically answer incoming calls 62 Chapter5 Fax ENWW 4 If you are currently on the phone with the sender instruct the sender to press Start on their fax machine 5 When you hear fax tones from a sending fax machine do the following a Touch Fax and then select Black or Color b After the printer begins to receive the fax you can hang up the phone or remain on the line The phone line is silent during fax transmission Set up backup fax Depending on your preference and security requirements you can set up the printer to store all the faxes it receives
300. tatus Also use the printer status report to help you troubleshoot problems with the printer The printer status report also contains a log of recent events If you need to call HP it is often useful to print the printer status report before calling To print the Printer Status Report e From the printer control panel touch Right arrow and then touch Setup Touch Reports and then touch Printer Status Report Printer Status Report Product Information 1 Model Narre HP Ofrat TGS Wide Fanat AH n One 2 Mode Nuber Seal Nube CNZXCTF2XQUSSP 4 Proce hiemis CRTA 5 Semin O 2208 6 Primes Zore P3 0 f Perenne Versum EC OCAT2 NOA 3 FW Puteh Veron 0 CoumyRagion 15 Connectivity Settings 14 Netwert Sonus Orting 1 Active Connection Tipe None 16 URL rap 0 60 T7 Hernia me Pos 16 Admin Fostwent Not Set Soan 10 Froni Parsi Destinations Lst 0 29 Ses eer Gees Tait Not Pun gt O Oucteouwr Not rotated VV AOP aliod Scan Usage information 21 Pages Scareect 0 Print Usage information 72 Scars From ADF 12 Tots Pages Parties 1 Dordasens Pages Prirtact Ink Delivery System Information 13 X 45 24 ir Supply Mozena Onn 25 Sew tod bm Lovet p M iris Marte H 2333 20e T I HP om Tup IT End ot Warranty Date YAAD 2111072 201 yone 33 r3 haad ston Dats 7 4 0 201120275 2012 0025 338 iri Zore 1 1 nus 0 are 1 1 42 Gupparted ink Cartridges HP RaR HP aaax HP M3 HP 833
301. ter Disable unused print services to prevent access through those services ET NOTE For more information about WS Discovery and WSD Print visit www microsoft com e IPP Internet Printing Protocol IPP is a standard network protocol for remote printing Unlike other remote IP based protocols IPP supports access control authentication and encryption allowing for more secure printing 152 Chapter8 Solve a problem ENWW Printhead maintenance If you are experiencing problems with printing you might have a problem with the printhead You should perform the procedures in the following sections only when directed to do so for resolving print quality issues Performing the aligning and cleaning procedures unnecessarily can waste ink and shorten the life of the cartridges This section contains the following topics e Clean the printhead e X Align the printhead Clean the printhead If your printed output is streaked or has any incorrect or missing colors the printhead might need to be cleaned There are two stages of cleaning Each stage lasts about two minutes uses one sheet of paper and uses an increasing amount of ink After each stage review the quality of the printed page You should only initiate the next phase of cleaning if the print quality is poor If print quality still seems poor after you complete both stages of cleaning try aligning the printer If print quality problems persist after cleaning and aligni
302. ter In addition this memory chip stores a limited set of anonymous information about the usage of the printer which might include the following the date when the cartridge was first installed the date when the cartridge was last used the number of pages printed using the cartridge the page coverage frequency of printing the printing modes used any printing errors that might have occurred and the printer model This information helps HP design future printers to meet our customers printing needs The data collected from the cartridge memory chip does not contain information that can be used to identify a customer or user of the cartridge or their printer HP collects a sampling of the memory chips from cartridges returned to HP s free return and recycling program HP Planet Partners www hp com hpinfo globalcitizenship environment recycle The memory chips from this sampling are read and studied in order to improve future HP printers HP partners who assist in recycling this cartridge might have access to this data as well Any third party possessing the cartridge might have access to the anonymous information on the memory chip If you prefer to not allow access to this information you can render the chip inoperable However after you render the memory chip inoperable the cartridge cannot be used in an HP printer If you are concerned about providing this anonymous information you can make this information inaccessible by turning off
303. ter is ready for faxing 122 Chapter8 Solve a problem ENWW The Phone Cord Connected to Correct Port on Fax test failed Plug the phone cord into the correct port 1 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer Ef NOTE If you use the 2 EXT port to connect to the telephone wall jack you cannot send or receive faxes The 2 EXT port should only be used to connect other equipment such as an answering machine Figure 8 1 Back view of the printer Use the phone cord supplied in the box with the printer to connect to the 1 LINE port 2 After you have connected the phone cord to the port labeled 1 LINE run the fax test again to make sure it passes and the printer is ready for faxing 3 Try to send or receive a test fax e Make sure you use the phone cord that came with the printer If you do not use the supplied phone cord to connect from the telephone wall jack to the printer you might not be able to send or receive faxes After you plug in the phone cord that came with the printer run the fax test again e f you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the printer directly to the telephone wall jack The Using Correct Type of Phone Cord with Fax tes
304. ter s status complete the following steps 1 Click Start and then click Printers Printers and Faxes or Devices and Printers Or Click Start click Control Panel and then double click Printers Or On the Start screen click Control Panel and then click View devices and printers 2 Ifthe printers listed in the dialog box are not being displayed in Details view click the View menu and then click Details 3 Ifthe printer is Offline right click the printer and click Use Printer Online 4 Try using the printer again 262 Appendix G Errors Windows ENWW Printer Paused The printer is currently paused While paused new jobs are added to the queue but are not printed To change the printer s status complete the following steps 1 Click Start and then click Printers Printers and Faxes or Devices and Printers Or Click Start click Control Panel and then double click Printers Or On the Start screen click Control Panel and then click View devices and printers 2 Ifthe printers listed in the dialog box are not being displayed in Details view click the View menu and then click Details 3 Ifthe printer is paused right click the printer and click Resume Printing 4 Try using the printer again ENWW Printer Paused 263 Document failed to print The printer could not print the document because a problem occurred in the printing system For information about solving printing problems see Solve printer
305. test defenses against new security threats If your firewall has High Medium or Low security settings use the Medium setting when your computer is connected to your network If you have changed any firewall settings from default try going back to the default setting If your firewall has a setting called trusted zone use this setting when your computer is connected to your network If your firewall has a setting to not show alert messages you should disable this When installing the HP software and using the HP printer you may see alert messages from your firewall software that provide options to allow permit or unblock You should allow any HP software that causes an alert Also if the alert has a remember this action or create a rule for this selection select it This is how the firewall learns what can be trusted on your network Do not have more than one firewall enabled at the same time on your computer An example would be having both the Windows firewall provided by the operating system and a third party firewall enabled at the same time Having more than one firewall enabled at the same time will not make you computer any safer and may cause problems For more information about using your printer with personal firewall software visit www hp com go wirelessprinting and then click Firewall Help in the Wireless Network Help section Ef NOTE At this time some portions of this site are not available in a
306. that is not wrinkled folded or damaged Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag Do not use paper that is too thick or too thin for the printer Make sure that the trays are loaded correctly and are not too full For more information see Load paper on page 16 Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn Do not place too much paper in the document feeder tray For information on the maximum number of sheets allowed in the automatic document feeder see Paper specifications on page 167 Do not combine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type Adjust the paper guides in the input tray to fit snugly against all paper Make sure the paper guides do not bend the paper in the input tray Do not force paper too far forward in the input tray If you are printing on both sides of a page do not print highly saturated images on light weight paper Use paper types that are recommended for the printer For more information see Paper specifications on page 167 Clear jams 159 e Ifthe printer is about to run out of paper allow the printer to run out of paper first and then add paper Do not try to add paper when the printer is trying to pick up a sheet e Make sure that the printer is clean For more information see Maintain the printer on page 22
307. the manufacturer for administrator access to the access point or wireless router Some routers let you change the administrator name as well e Turn off administrative access over wireless if possible If you do this you need to connect to the router with an Ethernet connection when you want to make configuration changes e Turn off remote administrative access over the Internet on your router if possible You can use Remote Desktop to make an encrypted connection to a computer running behind your router and make configuration changes from the local computer you are accessing over the Internet e Toavoid accidentally connecting to another party s wireless network turn off the setting to automatically connect to non preferred networks This is disabled by default in Windows XP Guidelines for reducing interference on a wireless network The following tips will help reduce the chances for interference in a wireless network e Keep the wireless devices away from large metal objects such as filing cabinets and other electromagnetic devices such as microwaves and cordless telephones as these objects can disrupt radio signals e Keep the wireless devices away from large masonry structures and other building structures as these objects can absorb radio waves and lower signal strength e Position the access point or wireless router in a central location in line of sight with the wireless devices on the network e Keep all wireless devices on t
308. the originals are printed on paper that is too thin or too transparent The scanned image is skewed crooked The original might have been loaded incorrectly Be sure to use the paper guides when you load the originals into the ADF For more information see Load an original in the automatic document feeder ADF on page 15 For best results use the scanner glass for scanning rather than the ADF The image quality is better when printed The image that appears on the screen is not always an accurate representation of the quality of the scan o Try adjusting your computer monitor settings to use more colors or levels of gray On Windows computers you typically make this adjustment by opening Display on the Windows control panel o Try adjusting the resolution and color settings The scanned image shows blots lines vertical white stripes or other defects o If the scanner glass is dirty the image produced does not have optimum clarity See Maintain the printer on page 22 for cleaning instructions The defects might be on the original and are not a result of the scanning process Graphics look different from the original o Scan at a higher resolution EZ NOTE Scanning at high resolution can take a long time and it can take up a large amount of space on your computer Take steps to improve the scan quality o Use the scanner glass to scan rather than the ADF o Use high quality originals o Place the paper c
309. then click Firewall Help in the Wireless Network Help section After resolving the problems After you resolve any problems and have successfully connected the printer to your wireless network complete the following steps for your operating system Windows 1 Onthe computer desktop click Start select Programs or All Programs click HP select your printer name and then click Printer Setup amp Software Or On the Start screen click Printer Setup amp Software 2 Click Connect a new printer and then select the type of connection you want to use Mac OS X 1 Open HP Utility For more information see HP Utility Mac OS X on page 247 2 Click the Applications icon on the toolbar double click HP Setup Assistant and then follow the on screen instructions Reset the Printer Network Settings To reset the printer network settings complete the following steps 142 Chapter8 Solve a problem ENWW 1 On the printer control panel touch amp Wireless and then touch Settings Touch Restore Network Defaults and then touch Yes A message appears stating that the network defaults have been restored 2 On the printer control panel touch fi Wireless touch Settings and then touch Print Network Configuration to print the network configuration page and verify that the network settings have been reset ET NOTE Previously configured wireless settings are removed after you reset the printer network settings You
310. thout any of the formatting of the original select a plain text format such as Text txt or TXT If you want to extract the text as well as some of the formatting of the original select Rich Text Format such as Rich Text rtf or RTF or searchable PDF format Searchable PDF pdf or Searchable PDF 50 Chapter 3 Scan ENWW 4 Copy You can produce high quality color and grayscale copies on a variety of paper types and sizes E NOTE If you are copying a document when a fax arrives the fax is stored in the printer s memory until the copying finishes As a result the number of fax pages that can be stored in memory might be reduced This section contains the following topics e Copy documents e Change copy settings e Save copy settings ENWW 51 Copy documents ET NOTE The minimum top and bottom margins for your large original must match or exceed 5 mm 0 2 inch You can make quality copies from the printer control panel To copy documents 1 Make sure you have paper loaded in the main tray For more information see Load paper on page 16 2 Place your original face down on the scanner glass or face up in the ADF For more information see Load an original on the scanner glass on page 14 or Load an original in the automatic document feeder ADF on page 15 E NOTE If you are copying a photo place the photo on the scanner glass face down as shown on the icon on the edge of the scanner glass
311. tinue using the cartridge For more information about replacing the cartridge see Replace the ink cartridges on page 92 HP rewards loyal customers for using original HP supplies Click the button below the message to view Rewards online Rewards may not be available in all regions A WARNING HP s ink cartridge warranty does not cover non HP ink or cartridges HP s printer warranty does not cover repairs or service due to use of non HP cartridges or ink HP does not guarantee the quality or reliability of non HP ink Information about ink levels will not be available 276 Appendix G Errors Windows ENWW Use SETUP cartridges When you first setup the printer you must install the cartridges that shipped in the box with the printer These cartridges are labeled SETUP and they calibrate your printer before the first print job Failure to install the SETUP cartridges during the initial product setup causes an error If you installed a set of regular cartridges remove them and install the SETUP cartridges to complete printer setup After printer setup is complete the printer can use regular cartridges if you still receive error messages and the printer cannot complete ink system initialization contact HP support For more information see HP support on page 97 Click here to go online for more information ENWW Use SETUP cartridges 277 Do not use SETUP cartridges SETUP cartridges cannot be used after the printer has been in
312. tion see e Load paper on page 16 If this did not solve the issue try the next solution Solution 4 Check the paper type The wrong kind of paper was loaded in the input tray HP recommends that you use HP papers or any other paper type with ColorLok technology that is appropriate for the printer All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality and produce documents with crisp vivid color bolder blacks and dry faster than ordinary plain papers Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store specialty paper in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This prevents the photo paper from curling ET NOTE For this issue there is not a problem with your ink supplies Therefore replacing the ink cartridges is not necessary For more information see e Select print paper on page 11 If this did not solve the issue try the next solution Solution 5 Check the print settings ENWW The print settings were set incorrectly Check the print settings e Check the print settings to see if the color settings are incorrect For example check to see if the d
313. tions for your operating system Print documents Windows Print documents Mac OS X xo TIP This printer includes HP ePrint a free service from HP that allows you to print documents on your HP ePrint enabled printer anytime from any location without any additional software or printer drivers For more information see HP ePrint on page 85 Print documents Windows 1 2 3 4 6 T Load paper in the tray For more information see Load paper on page 16 On the File menu in your software application click Print Make sure the printer you want to use is selected To change settings click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Change the paper orientation on the Layout tab and paper source media type paper size and quality settings on the Paper Quality tab To print in black and white click the Advanced button and then select Black Ink Only from the Print in Grayscale drop down list under Printer Features Click OK Click Print or OK to begin printing Print documents Mac OS X 1 2 3 Load paper in the tray For more information see Load paper on page 16 From the File menu in your software application click Print Make sure the printer you want to use is selected in the Format For pop up menu If you do not see print options in th
314. to the pages if you print the document with two or more pages per sheet Ef NOTE The preview on the Layout tab cannot reflect what you select from the Page Borders drop down list e You can use printing shortcut to save setting time A printing shortcut stores the setting values that are appropriate for a particular kind of job so that you can set all the options with a single click To use it go to the Printing Shortcut tab select one printing shortcut and then click OK To add a new printing shortcut after making settings on the Layout or Paper Quality tab click the Printing Shortcut tab click Save As and enter a name and then click OK To delete a printing shortcut select it and then click Delete E NOTE You cannot delete the default printing shortcuts ENWW Tips for print success 41 Printer settings tips OS X Notes On the Print dialog use the Paper Size pop up menu to select the size of paper loaded in the printer On the Print dialog choose the Paper Type Quality pop up menu and select the appropriate paper type and quality To print a black and white document using only black ink choose the Paper Type Quality from the pop up menu and choose Grayscale from the Color pop up menu Original HP ink cartridges are designed and tested with HP printers and papers to help you easily produce great results time after time EZ NOTE HP cannot guarantee the quality or reliability of non HP supplies Product s
315. ton Sverige 077 1 20 47 65 EM a 801 11 75400 030 Bonia Schweiz Deutsch Opec 672 K npoc 800 9 2654 Suisse Francais 672 672 Guatemala 1 800 711 2884 HFimin SBS MATRA 852 2802 4098 Svizzera 672 672 India 1 800 425 7737 EE 0800 010055 st ft India 91 80 28526900 Tnu 66 2 353 9000 Indonesia 62 21 350 3408 071 891 391 ws 971 4 224 9189 Trinidad amp Tobago 1 800 711 2884 971 4 224 9189 ov Tunisie 23 927 000 Ireland 1890 923 902 T rklye 0 212 444 0307 Calis cost Cost 5 1 cont posk Yerel numara 444 0307 1 3 cont off peak per minute 10 06 TLidk yerel numara Istanbul 1 700 503 0483 now Bursa Ankara ve Izmir ve d nar pira par nme nf 0 10 TL ulusal Geret ri lees i ded Yepaina 38 044 230 51 06 POO ipm wv gro Try wea 937 nw 0 176 02 600 54 47 47 Sandell Agi all col Jay Italia 848 800 871 United Kingdom 0844 369 0369 costo telefonico locale 0 50 pim Kasaxcran 7 7172 978 177 we States ae E ruguay 965 6767 0099 Venezuela Caracas 58 212 278 8666 Latvija 8000 80 12 Venezuela 0 800 474 6868 00961 1 217970 oi Viet Nam 84 88234530 After the phone support period After the phone support period help is available from HP at an additional cost Help may also be available at the HP online support Web site www hp com support Contact your HP dealer or call the support phone number for your country region to learn more about support options ENWW HP support 99 General troubleshooting t
316. tore and extend it You might need to connect the supplied phone cord to the adapter provided for your country region If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance ENWW Set up faxing parallel phone systems 211 Case D Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service through your telephone company that allows you to have multiple phone numbers on one phone line each with a different ring pattern set up the printer as described in this section Figure C 3 Back view of the printer 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region To set up the printer with a distinctive ring service 1 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer E NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office
317. trol panel display icons Icon Purpose Shows that a wired network connection exists and also provides easy access to the network status t screen ENWW Use the printer control panel 7 Icon Purpose Shows that a wireless network connection exists The signal strength is indicated by the number of curved lines This is for infrastructure mode It also provides easy access to the network status screen For more information see Set up the printer for wireless communication on page 232 Displays a screen where you can learn about printer features that help conserve natural resources and reduce the environmental impact of your printing choices TIP You can configure settings for some features from this screen Shows that HP ePrint is turned on For more information see HP ePrint on page 85 Ce Displays a screen where you can make copies or select other options Displays a screen where you can send a fax or choose fax settings Displays a screen where you can make a scan or change scan settings ec Displays a screen where you can use HP Apps Displays a screen where you can adjust photo printing options n N Displays the Setup screen for generating reports changing fax and other maintenance settings and EN accessing the Help screen E Provides more information about the printer s features Displays a screen where you can see information about the ink cartridges inclu
318. tup Printer or Preferences Change the paper orientation on the Layout tab and paper source media type paper size and quality settings on the Paper Quality tab To print in black and white click the Advanced button and then select Black Ink Only from the Print in Grayscale drop down list under Printer Features Click OK Click Print or OK to begin printing Print brochures Mac OS X ENWW 1 2 3 Load paper in the tray For more information see Load paper on page 16 From the File menu in your software application click Print Make sure the printer you want to use is selected in the Format For pop up menu If you do not see print options in the Print dialog do the following e Mac OS X v10 6 Click the blue disclosure triangle next to the printer selection e OSX Lion Click Show Details Select a paper size from the pop up menu If the Paper Size pop up menu is not in the Print dialog click the Page Setup button When you are done selecting the paper size click OK to close Page Setup and return to the Print dialog Click Paper Type Quality from the pop up menu and then select the following settings Print brochures 29 e Paper Type The appropriate brochure paper type e Quality Normal or Best 6 Select any other print settings that you want and then click Print to begin printing 30 Chapter 2 Print ENWW Print on envelopes Avoid envelopes with the following characteristics Very slick finis
319. tup using Wireless Setup Wizard For more information see Set up the printer using the Wireless Setup Wizard on page 233 4 Wireless Direct Shows information about your Wireless Direct Printing connection such as the network name SSID IP address subnet mask default gateway and server 5 Miscellaneous Shows information about more advanced network settings e Port 9100 The printer supports raw IP printing through TCP Port 9100 This HP proprietary TCP IP port on the printer is the default port for printing It is accessed by HP software for example the HP Standard Port e Bonjour Bonjour services which use mDNS or Multicast Domain Name System are typically used on small networks for IP address and name resolution through UDP port 5353 where a conventional DNS server is not used e SLP Service Location Protocol SLP is an Internet standard network protocol that provides a framework to allow networking applications to discover the existence location and configuration of networked services in enterprise networks This protocol simplifies discovery and use of network resources such as printers web servers fax machines video cameras files systems backup devices tape drives databases directories mail servers calendars e Microsoft Web Services Enable or disable the Microsoft Web Services Dynamic Discovery WS Discovery protocols or Microsoft Web Services for Devices WSD Print services supported on the prin
320. twork without having to enter the wireless network name SSID wireless password WPA passphrase WEP key or other wireless settings 2 NOTE Only set up wireless using WPS if your wireless network uses WPA data encryption If your wireless network uses WEP or is not using any encryption at all use one of the other methods provided in this section to set up the printer on your wireless network E NOTE To use WPS make sure your wireless router or wireless access point supports WPS Routers that support WPS often have a WPS button or a button labeled WPS ENWW Set up the printer for wireless communication 233 You can use one of the following methods to set up the printer using WPS Push Button Method Use the WPS or WPS button if available on your router PIN Method Enter the PIN generated by the printer in the router s configuration software To connect the printer using the Push Button Method To connect the printer using the PIN Method To connect the printer using the Push Button Method 1 2 3 4 On the printer control panel touch Ii Wireless and then touch Settings Touch Wi Fi Protected Setup then follow the on screen instructions When prompted touch Push Button On the wireless router or wireless access point press and hold the WPS button for 3 seconds Wait for about 2 minutes If the printer connects successfully the wireless light stops blinking but remains lit After the setup h
321. uch buaircas other oniy he astecrc Regulatory information 179 Notice to users of the Canadian telephone network Note Vottention des utilisateurs du r seau relephonique canadien Motlce to users of the Canadian telephone network Cel apparel est conforms aux sp cf xulians techniques des dquipements larmincux d indusirig Canada lg namero d enregistnamant aisis da la enn armil de l appareil L abr viatian KC qui pracade le num ro d enregistrament indique qua enregistrement a eli offectud dans le codra d una D clarEan de conformih stipulan qua ke sp cificotions techniques d Industria Canada ont ale raspech es lH anmcens co e abr viation na signifie gn aucun cas que l apparuil a 3 valid por Industria Canada Pour leur peopre sexurika las ulilisuieurs doivent s cssurar que les prises dlecriques ruli cs la fore de lo sowa d alimankation das lignes l l pheniques at du circuit m tallique d alimentation on eau sont le cas ch ant branches las ures aux aulres Catia pr caution ust parsculi rsmant importants dans las zonas rurales Remorque le num ro REM Ringer Equivalance Mumbar attribue cheque E appareil amp rmiral fownit une indication sur le nombre maximal de terminaux qui powvent bo connecl s uno infenoce Si nhoniges La furminaisen d une imarlace pout sm composer de nimpote quella combinaison d appareils condition que la tolol des num ros REM no d posse pas 5 Bas sur los r suliats de tasi POC
322. ues and possible extra ink usage or damage to the ink system Never turn off the printer when ink cartridges are missing To replace the ink cartridges Use these steps to replace the ink cartridges 1 Make sure the printer is turned on 2 Open the ink cartridge access door E NOTE Wait until the print carriage stops moving before proceeding 3 Press the front of the ink cartridge to release it and then remove it from the slot 4 Remove the new ink cartridge from its packaging 92 Chapter 7 Work with ink cartridges ENWW 5 Using the color coded letters for help slide the ink cartridge into the empty slot until it is securely installed in the slot Make sure that you insert the ink cartridge into the slot that has the same colored letter as the color you are installing 6 Repeat steps 3 through 5 for each ink cartridge you are replacing 7 Close the print carriage access door Related topics e HP supplies and accessories on page 202 ENWW Replace the ink cartridges 93 Store printing supplies Ink cartridges can be left in the printer for extended periods of time However to assure optimal ink cartridge health be sure to turn off the printer properly For more information see Turn the printer off on page 26 94 Chapter 7 Work with ink cartridges ENWW Anonymous usage information storage The HP cartridges used with this printer contain a memory chip that assists in the operation of the prin
323. upplied in the box with the printer connect one end to the DSL ADSL filter then connect the other end to the port labeled 1 LINE on the back of the printer EJ NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the DSL ADSL filter to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 3 Connect the DSL ADSL filter to the splitter 4 Unplug the answering machine from the telephone wall jack and connect it to the port labeled 2 EXT on the back of the printer E NOTE If you do not connect your answering machine directly to the printer fax tones from a sending fax machine might be recorded on your answering machine and you might not receive faxes with the printer 5 Connect the DSL modem to the parallel splitter 6 Connect the parallel splitter to the wall jack ENWW Set up faxing parallel phone systems 225 7 Set your answering machine to answer after a low number of rings 8 Change your Rings to Answer setting on the printer to the maximum number of rings supported by the printer ET NOTE The maximum number of rings varies by country region 9 Runa fax test When the phone rings your answering machine answers after the number of rings you have set and then play your recorded greeting The p
324. ur original print side down in the left rear corner of the glass or print side up in the ADF For more information see Load an original on the scanner glass on page 14 or Load an original in the automatic document feeder ADF on page 15 From the computer desktop double click HP Scan in the Applications Hewlett Packard folder To start the scan click Scan Follow the on screen instructions to complete the scan Scan ENWW 7 After the scan is complete click the File in the application menu bar and then click Save Select the type of editable text you want to use in the scan want to Follow these steps Extract just the text without any of the formatting of the Select TXT from the Format pop up menu original Extract the text as well as some of the formatting of the Select RTF from the Format pop up menu original Extract the text and make it searchable in PDF readers Select Searchable PDF from the Format pop up menu Click Save Guidelines for scanning documents as editable text ENWW To ensure that the software can convert your documents successfully do the following Make sure the scanner glass or ADF window is clean When the printer scans the document smudges or dust on the scanner glass or ADF window can be scanned as well and can prevent the software from converting the document to editable text Make sure the document is loaded correctly When scanning documents as editable text f
325. urposes If an error condition occurs that prevents the printer from printing for example the printer runs out of paper the printer stops answering incoming fax calls Reprint received faxes from memory If you set the Backup fax mode to On the received faxes are stored in memory whether the printer has an error condition or not E NOTE After the memory becomes full the oldest printed faxes are overwritten as new faxes are received If all the stored faxes are unprinted the printer does not receive any fax calls until you print or delete the faxes from memory You might also want to delete the faxes in memory for security or privacy purposes ENWW Receive a fax 63 Depending on the sizes of the faxes in memory you can reprint up to eight of the most recently printed faxes if they are still in memory For example you might need to reprint your faxes if you lost the copy of your last printout To reprint faxes in memory from the printer control panel 1 Make sure you have paper loaded in the main tray For more information see Load paper on page 16 2 Touch Right arrow and then touch Setup 3 Touch Fax Setup touch Fax Tools and then select Reprint Faxes in Memory The faxes are printed in the reverse order from which they were received with the most recently received fax printed first and so on 4 Ifyou want to stop reprinting the faxes in memory touch the X Cancel button Poll to receive a fax
326. ust reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 9 Neither the name of the project nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS AS IS AND Third party licenses 199 ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE PROJECT OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE LICENSE zlib zlib zlib h interface of the zlib general purpose compression library version 1 2 3 July 18th 2005 Copyright C 1995 2005 Jean loup Gailly and Mark Adler This software is provided as is without any express or implied warranty In no event will the authors be held liable f
327. ve a test fax If you can send or receive a fax successfully there might not be a problem If you are running the test from the Fax Setup Wizard Windows or HP Setup Assistant Mac OS X make sure the printer is not busy completing another task such as receiving a fax or making a copy Check the display for a message indicating that the printer is busy If it is busy wait until it is finished and in the idle state before running the test Make sure you use the phone cord that came with the printer If you do not use the supplied phone cord to connect from the telephone wall jack to the printer you might not be able to send or receive faxes After you plug in the phone cord that came with the printer run the fax test again If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the printer directly to the telephone wall jack After you resolve any problems found run the fax test again to make sure it passes and the printer is ready for faxing If the Fax Hardware Test continues to fail and you experience problems faxing contact HP support Go to www hp com support This website provides information and utilities that can help you correct many common printer problems If prompted select your country region and then click Contact HP for information on calling for technical support The Fax Connected to Active
328. vior according to the following table Light description Light pattern Explanation The Wireless light is off The wireless capabilities are turned off 136 Chapter 8 Solve a problem ENWW Light description Light pattern Explanation The Wireless light is on but blinking The wireless capabilities are turned on but the printer is not connected to a network The wireless capabilities are turned on but the printer is connected to a network Step 2 Move the printer closer to the wireless router e If you have configured the printer for wireless connection and the wireless light is solid but the printer still has trouble staying connected or you have print or scan communication issues try moving the printer closer to the wireless router Step 3 Run the Wireless Network Test e For wireless networking issues run the Wireless Network Test If a problem is detected the printed test report includes recommendations that might help solve the problem For more information about how to print the wireless test page see Test the wireless connection on page 236 Advanced wireless troubleshooting If you have tried the steps provided in Basic wireless troubleshooting on page 136 and are still unable to use the printer over the network with a computer or mobile devices for print or scan try the following steps in the order presented e Step 1 Make sure your computer is connected to your network e Step 2 M
329. wer button to allow the printer to protect the nozzles Paper loading tips For more information also see Load paper on page 16 Load a stack of paper not just one page All the paper in the stack should be of the same size and type to avoid a paper jam Load paper with the print side down in the main tray Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn Adjust the paper width guides in the input tray to fit snugly against all paper Make sure the guides do not bend the paper in the tray Printer settings tips Windows To change default print settings click Set Preferences under Print Scan amp Fax in the HP printer software For more information to open the printer software see Open the HP printer software Windows on page 25 To select the number of pages to print per sheet on the Layout tab of the printer driver select the appropriate option from the Pages per Sheet drop down list If you want to change the page orientation set it in your application interface To view more printing settings on the Layout or Paper Quality tab of the printer driver click the Advanced button to open the Advanced Options dialog box 40 Chapter 2 Print ENWW Print in Grayscale Allows you to print a black and white document using the black ink only Select Black Ink Only and then click the OK button Pages per Sheet Layout Helps you specify the order of the pages if you print docu
330. wide and 8 3 to 14 inches long These sizes can be used for borderless printing The printer is compatible with plain and inkjet hagaki from Japan Post only It is not compatible with photo hagaki from Japan Post Understand supported paper types and weights Tray Type Input tray Paper Weight 60 to 105 g m 16 to 28 Ib bond Capacity Up to 250 sheets of plain paper 25 mm or 1 inch stacked Photo paper 280 gsm 75 Ib bond Up to 60 sheets of 280 gsm HP Premium Plus Photo Paper 17 mm or 0 67 inch stacked Envelopes 75 to 90 g m Up to 30 sheets 20 to 24 Ib bond envelope 17 mm or 0 67 inch stacked Cards Up to 200 g m Up to 80 cards 110 Ib index 17 mm or 0 67 inch stacked Brochures 180 gsm Up to 65 sheets of 180 gsm HP Brochure and Flyer Paper Matte Duplexer Plain and brochure 60 to 180 g m Not applicable 16 to 48 Ib bond Output tray All supported paper Up to 75 sheets of plain paper text printing Automatic Paper 60 to 75 g m 35 sheets of plain paper Document Feeder 16 to 20 Ib bond Set minimum margins The document margins must match or exceed these margin settings in portrait orientation 170 Appendix A Technical information ENWW Paper 1 Left margin 2 Right margin 3 Top margin 4 Bottom margin U S Letter 3 3 mm 0 13 inch 3 3 mm 0 13 inch 3 3 mm 0 13 inch 3 3 mm 0 13 inch Windows U S Legal and 12mm 0 47 inch Mac and A4 Li
331. wing e DSL A Digital subscriber line DSL service through your telephone company DSL might be called ADSL in your country region e PBX A private branch exchange PBX phone system e ISDN An integrated services digital network ISDN system e FolP A low cost phone service that allows you to send and receive faxes with your printer by using the Internet This method is called Fax over Internet Protocol FolP For more information see Fax over Internet Protocol on page 77 HP printers are designed specifically for use with traditional analog phone services If you are in a digital phone environment such as DSL ADSL PBX or ISDN you might need to use digital to analog filters or converters when setting up the printer for faxing ET NOTE HP does not guarantee that the printer will be compatible with all digital service lines or providers in all digital environments or with all digital to analog converters It is always recommended that you discuss with the telephone company directly for the correct setup options based on their line services provided 76 Chapter5 Fax ENWW Fax over Internet Protocol You might be able to subscribe to a low cost phone service that allows you to send and receive faxes with your printer by using the Internet This method is called Fax over Internet Protocol FoIP You probably use a FolP service provided by your telephone company when you e Diala special access code along with the fa
332. work status and tasks Leave the network dialog box open while you continue to the next step b Disconnect the power cord from the wireless router The connection status of your computer should change to Not Connected c Reconnect the power cord to the wireless router The connection status should change to Connected 138 Chapter 8 Solve a problem ENWW Mac OS X A Click the AirPort icon in the menu bar at the top of the screen From the menu that appears you can determine if the AirPort is turned on and which wireless network your computer is connected to E NOTE For more detailed information about your AirPort connection click System Preferences in the Dock and then click Network If the wireless connection is working correctly a green dot appears next to AirPort in the list of connections For more information click the Help button in the window If you are unable to get your computer connected to your network contact the person who set up your network or the router manufacturer as there might be a hardware issue with either your router or computer 29 TIP If you are using a computer running Windows use the HP Print and Scan Doctor to help diagnose and get assistance in installing and using HP printers on home network To use this tool visit the HP Wireless Printing Center www hp com go wirelessprinting and then click Print and Scan Doctor in the Quick Links section Step 2 Make sure that the printe
333. x number or e Have an IP converter box that connects to the Internet and provides analog phone ports for the fax connection ET NOTE You can only send and receive faxes by connecting a phone cord to the port labeled 1 LINE on the printer This means that your connection to the Internet must be done either through a converter box which supplies regular analog phone jacks for fax connections or your telephone company xX TIP Support for traditional fax transmission over any Internet protocol telephone systems are often limited If you experience problems faxing try using a slower fax speed or disabling the fax error correction mode ECM However if you turn off ECM you cannot send and receive color faxes For more information about changing the fax speed see Set the fax speed on page 74 For more information about using ECM see Send a fax in Error Correction Mode on page 60 If you have questions about Internet faxing contact your Internet faxing services support department or your local service provider for further assistance ENWW Fax over Internet Protocol 77 Use reports You can set up the printer to print error reports and confirmation reports automatically for each fax you send and receive You can also manually print system reports as required these reports provide useful system information about the printer By default the printer is set to print a report only if there is a problem sending or receiving
334. y card 1 a e N ENWW Load your original print side down in the left rear corner of the scanner glass or print side up in the ADF For more information see Load an original on the scanner glass on page 14 or Load an original in the automatic document feeder ADF on page 15 Insert a memory device For more information see Insert a memory device on page 19 Touch Scan and then select Memory Device Make changes to scan options if needed Touch Start Scan Scan an original 45 Scan to Email 1 e o a 2 Load your original print side down on the left rear corner of the scanner glass or print side up in the ADF For more information see Load an original on the scanner glass on page 14 or Load an original in the automatic document feeder ADF on page 15 Touch Scan and then touch Email On the control panel display select the name that corresponds to the Outgoing Email Profile you want to use If prompted enter the PIN Select the TO email address the email recipient or enter an email address Enter or change the SUBJECT for the email message Change any scan settings and then touch Start Scan E NOTE The connection might take some time depending on network traffic and connection speed 46 Chapter3 Scan ENWW Scan using Webscan Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer to your computer using a web browser
335. y to complete the job The control panel display returns to the main menu when the job is finished To select a different mode Touch the Back button to return to the main menu Touch ai Left arrow or Right arrow to scroll through the available modes and then touch the icon to select the desired mode To change settings for a mode 1 After selecting a mode touch the arrow buttons to scroll through the available settings and then touch the setting you want to change 2 Follow the prompts on the display to change the settings and then touch Done E NOTE Touch the Back button to return to the previous menu Change the printer settings To change the printer settings or print reports use the options available in the Setup screen 1 Touch Right arrow and then touch Setup 2 Touch the arrows to scroll through the screens 3 Touch the screen items to select screens or options ET NOTE Use the Back button to return to the previous menu ENWW Use the printer control panel 9 HP Digital Solutions The printer includes a collection of digital solutions that can help you simplify and streamline your work e HP Digital Scan Scan to computer and Scan to Email e HP Digital Fax Fax to PC and Fax to Mac HP Digital Scan Scan to computer and Scan to Email You can simply walk up to the printer select the options from the printer control panel and either scan documents directly to a computer or
336. you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace cartridges until prompted to do so For information about replacing ink cartridges see Replace the ink cartridges on page 92 For information about ordering ink cartridges see Order printing supplies online on page 203 For information about recycling used ink supplies see HP inkjet supplies recycling program on page 187 ET NOTE Ink from the cartridges is used in the printing process in a number of different ways including in the initialization process which prepares the printer and cartridges for printing In addition some residual ink is left in the cartridge after it is used For more information see www hp com go inkusage ENWW Low on ink 255 Cartridge Problem The ink cartridge identified in the message is missing damaged incompatible or inserted into the wrong slot in the printer E NOTE If the cartridge is identified in the message as incompatible see Order printing supplies online on page 203 for information about obtaining cartridges for the printer To solve this problem try the following solutions Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Turn the printer off and on e Solution 2 Inst

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