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HP OFFICEJET 7000 User's Manual

1. 108 Control panel lights reference Resume button and light Cancel button Network button and light Ink cartridge lights For more information visit the HP Web site www hp com support for the latest troubleshooting information or product fixes and updates Light description Light pattern All lights are off The Power light is on and the Resume light blinks Explanation and recommended action The device is off e Connect the power cable e Press ih Power button The device is ready No action is required The device is turning on or off or is processing a print job No action is required The device is pausing for the ink to dry Wait for the ink to dry Print media is jammed in the device Remove all media from the output tray Locate and clear the jam For more information see Clear a jam in the device The device carriage has stalled e Open the top cover and remove any obstructions such as jammed media e Press i Resume button to continue printing e Ifthe error persists turn the device off and then on again The device is out of paper Load paper and press Ly Resume button The media width setting does not match the media loaded Change the media setting in the print driver to match the media loaded For more information see Print on special and custom sized media Interpreting control panel lights 109 Chapter 5 110 continued Light descriptio
2. 84 Maintain and troubleshoot The product prints slowly Try the following solutions if the product is printing very slowly e Solution 1 Use a lower print quality setting e Solution 2 Check the ink levels e Solution 3 Contact HP support Solution 1 Use a lower print quality setting Solution Check the print quality setting Best and Maximum dpi provide the best quality but are slower than Normal or Draft Draft provides the fastest print speed Cause The print quality was set to a high setting lf this did not solve the issue try the next solution Solution 2 Check the ink levels Solution Check the estimated ink levels in the ink cartridges E NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable For more information see Check the estimated ink levels Cause The ink cartridges might have insufficient ink Insufficient ink may cause the printhead to overheat When the printhead overheats the printer slows down to allow it to cool If this did not solve the issue try the next solution Solution 3 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on c
3. IEC 60950 1 2001 EN 60950 1 2001 EN 60825 1 1994 A1 2002 A2 2001 Class 1 for LEDs CISPR 22 2005 EN 55022 2006 Class B EN 55024 1998 A1 2001 A2 2003 EN 61000 3 2 2000 A2 2005 EN 61000 3 3 1995 A1 2001 FCC CFR 47 Part 15 Class B ICES 003 Issue 4 Class B 1 This product is assigned a Regulatory Model Number which stays with the regulatory aspects of the design The Regulatory Model Number is the main product identifier in the regulatory documentation and test reports this number should not be confused with the marketing name or the product numbers 2 This product complies with the requirements of the Low Voltage Directive 2006 95 EC the EMC Directive 2004 108 EC amp the R amp TTE Directive 99 5 EC and carries the CE marking accordingly In addition it complies with the WEEE Directive 2002 96 EC and RoHS Directive 2002 95 EC 3 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 4 The product was tested in a typical configuration Singapore 25 September 2008 Wong Soo Min Director Quality Imaging amp Printing Manufacturing Operations Local contact for regulatory topics only EMEA Hewlett Packard GmbH HQ TRE Herrenberger Strasse 140 71034 Boeblingen Germany www hp com go certific
4. If a digital photo or rasterized graphic has been resized it can be blurry or fuzzy when printed Cause The resolution of the image was low If this did not solve the issue try the next solution Solution 3 Print the image in a smaller size Solution Reduce the size of the image and then print it If you are printing a photo or graphic and the print size is set too high it will be blurry or fuzzy when printed If a digital photo or rasterized graphic has been resized it can be blurry or fuzzy when printed Cause The image was printed in a larger size If this did not solve the issue try the next solution Solution 4 Align the printhead Solution Align the printhead Aligning the printer can help ensure excellent print quality For more information see Align the printhead Cause The printer needed to be aligned Print quality troubleshooting 79 Chapter A Printouts have vertical streaks Vertical Streaks are streaks that are parallel to the direction that the paper moved through the device Solution HP recommends that you use HP papers or any other paper type that is appropriate for the product Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store specialty media in its original packaging inside a resealable plastic bag ona flat surface in a cool dry place When you are ready to print remove only the paper you plan to
5. Open the Paper Type Quality panel Click the Paper tab and then select the media type from the Paper type drop down list Check the Borderless Printing tab and make sure Borderless is selected and change the Borderless Expansion if you want If you are printing photos select Best from the Quality drop down list Alternatively select Maximum dpi which provides up to 4800 x 1200 optimized dpi For color printing and 1200 input dpi This setting might temporarily use a large amount of hard disk space 400 MB or more and will print more slowly Select the media source Change any other print settings and then click Print If you printed on photo media with a tear off tab remove the tab to make the document completely borderless Print a Web page Windows only You can print a Web page from your Web browser on the HP Printer If you use Internet Explorer 6 0 or higher for Web browsing you can use HP Smart Web Printing to ensure simple predictable Web printing with control over what you want and how you want it printed You can access HP Smart Web Printing from the toolbar in Internet Explorer For more information about HP Smart Web Printing see the help file provided with it Print a Web page Windows only 23 Chapter 2 To print a Web page f 2 Make sure that you have paper loaded in the input tray On the File menu in your Web browser click Print AC TIP For best results select HP Smart Web Printing from the F
6. IP OFFICEJET 7000 User Guide E809 HP Officejet 7000 E809 Wide Format printer User Guide Copyright information 2009 Copyright Hewlett Packard Development Company L P Edition 1 6 2009 Hewlett Packard Company notices The information contained in this document is subject to change without notice All rights reserved Reproduction adaptation or translation of this material is prohibited without prior written permission of Hewlett Packard except as allowed under copyright laws The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Acknowledgements Windows and Windows XP are U S registered trademarks of Microsoft Corporation Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and or other countries ENERGY STAR is a registered mark owned by the U S government Safety information Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock 1 Read and understand all instructions in the documentation that comes with the device 2 Observe all warnings and instructions marked on the product 3 Unplug this product from wall
7. the device on a locally shared network To connect the device before installing the software If you connected the device to the computer before installing the device software the Found New Hardware wizard displays on the computer screen ET NOTE If you turned on the device do not turn it off or unplug the cable from the device while the installation program is running If you do so the installation program will not finish Configure the device Windows 35 Chapter 3 A In the Found New Hardware dialog box that displays methods for locating the printer driver select the Advanced option and then click Next NOTE Do not allow the Found New Hardware wizard to perform an automatic search for the printer driver Select the check box for specifying the driver location and ensure that the other check boxes are clear Insert the installation CD into the CD drive If the CD menu appears close it Browse to locate the root directory on the installation CD for example D and then click OK Click Next and follow the onscreen instructions Click Finish to close the Found New Hardware wizard The wizard automatically starts the installation program this might take a short while Complete the installation process NOTE You can also share the device with other computers using a simple form of networking known as locally shared networking For more information see To share the device on a locally shared network To
8. Displays information about the model and serial number This page contains information about the device and the supplies Print Quality Diagnostics Prints a Print Quality Diagnostic page Clean Printheads Guides you through cleaning the printhead Align Guides you through aligning the printhead HP Support Gain access to HP Web site where you can find support for the device register the device and find information about returning and recycling used printing supplies Print Status Report Prints a printer status report For more information see Understand the printer status page Understand the printer status page Use the Printer Status page to View current device information and ink cartridge status Help troubleshoot problems 32 Configure and manage If you need to call HP it is often useful to print the Printer Status page before calling Printer Hardware Information Self Test Diagnostic Page sharp kabir pii aea bai B series a Deman repam ELTA E D Dsg Get re EE DEER Rer a Dep ben batalie IV Ink Delivery Sagtem Information Cram mmh Printer Information Shows device information such as the product name model number serial number and firmware version number and the number of pages printed from the trays 2 Ink Cartridge Status Shows the estimated ink levels represented in graphical form as gauges and the part numbers and expiration dates of the ink cartridges E NOTE Ink level alerts and i
9. do the following a Click File and then select Page Setup in the document you want to print E NOTE Some Mac OS X v10 5 applications do not have a Page Setup menu it is included in the Print menu b In the drop down menu next to Format for select Shared Printers and then select your device c Select the Paper Size and then click OK d In the document click File and then select Print From the drop down menu next to Printer select Shared Printers and then select your device f Make additional settings if necessary and then click Print Configure your firewall to work with HP devices Windows only A personal firewall which is security software running on your computer can block network communication between your HP device and your computer If you are having problems such as e Printer not found when installing HP software e Unable to print print job stuck in queue or printer goes offline e Unable to see printer status on your computer The firewall might be preventing your HP device from notifying computers on your network where it can be found If the HP software cannot find the HP device during installation Configure your firewall to work with HP devices Windows only 39 Chapter 3 and you know the HP device is on the network or you have already successfully installed HP software and experience problems try the following 1 If you are using a computer running Windows in the firewall confi
10. ni pr rodn zdroje a zabezpe tak sp sob recykl cie ktor bude chr ni udsk zdravie a ivotn prostredie Dal ie inform cie o separovanom zbere a recykl cii z skate na miestnom obecnom rade vo firme zabezpe uj cej zber v ho komun lneho odpadu alebo v predajni kde ste produkt k pili Ravnanje z odpadno opremo v gospodinjstvih znotraj Evropske unije Ta znak na izdelku ali embala i izdelka pomeni da izdelka ne smete odlagati skupaj z drugimi gospodinjskimi odpadki Odpadno opremo ste dol ni oddati na dolo enem zbirnem mestu za recikliranje odpadne elektri ne in elektronske opreme Z lo enim zbiranjem in Serben odpadne opreme ob odlaganju boste pomagali ohraniti naravne vire in zagotovili da bo odpadna oprema reciklirana tako da se varuje zdravje ljudi in okolje Ve informacij o mestih kjer lahko oddate odpadno opremo za recikliranje lahko dobite na ob ini v komunalnem podjetju ali trgovini kjer ste izdelek kupili Kassering av f rbrukningsmaterial f r hem och privatanv ndare i EU Produkter eller produktf rpackningar med den h r symbolen f r inte kasseras med vanligt hush llsavfall st llet har du ansvar f r att produkten l mnas till en beh rig tervinningsstation f r hantering av el och elektronikprodukter Genom att l mna kasserade produkter till tervinning hj lper du till att bevara v ra gemensamma naturresurser Dessutom skyddas b de m nniskor och milj n n r produkter tervinns p
11. restart the computer and then restart the product Cause A deleted print job was in the queue If this did not solve the issue try the next solution Solution 7 Clear the paper jam Solution Clear the paper jam and remove any torn paper that remains in the product For more information see Clear jams Cause The product had a paper jam If this did not solve the issue try the next solution Print troubleshooting 63 Chapter A Solution 8 Make sure the print carriage can move freely Solution Unplug the power cable if it is not already unplugged Check to see if the print carriage will move freely from one side of the printer to the other Do not try to force it to move if it is hung up on something A CAUTION Be careful not to force the print carriage If the carriage is stuck forcing it to move will damage the printer Cause The print carriage had stalled If this did not solve the issue try the next solution Solution 9 Check the connection from the product to your computer Solution Check the connection from the product to your computer Verify that the USB cable is securely plugged into the USB port on the back of the product Make sure the other end of the USB cable is plugged into a USB port on your computer After the cable is connected properly turn off the product and then on again If the product is connected to the computer through a wired network make sure that the respective connections ar
12. satin matte It is acid free for longer lasting documents Print colorful everyday snapshots at a low cost using paper designed for casual photo printing This affordable photo paper dries quickly for easy handling Get sharp crisp images when you use this paper with any inkjet printer Available in semi gloss finish in 8 5 x 11 inch A4 10 x 15 cm 4 x 6 inch It is acid free for longer lasting documents HP Iron on Transfers for color fabrics or for light or white fabrics are the ideal solution for creating custom T shirts from your digital photos To order HP papers and other supplies go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page E NOTE At this time some portions of the HP Web site are available in English only HP Photo Value Packs HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP printer Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid print after print Great for printing out an entire vacation s worth of photos or multiple prints to share Select print media 13 Chapter 2 Recommended papers for photo printing If you want the best print quality HP recommends using HP paper
13. see Load media Cause The paper guides were not positioned correctly Print troubleshooting 65 Chapter A Text or graphics are cut off at the edge of the page 66 Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Check the margin settings e Solution 2 Check the layout of the document e Solution 3 Load the stack of papers correctly e Solution 4 Try printing with borders Solution 1 Check the margin settings Solution Check the printer margins Make sure the margin settings for the document do not exceed the printable area of the product To check your margin settings 1 Preview your print job before sending it to the product In most software applications click the File menu and then click Print Preview 2 Check the margins The product uses the margins you have set in your software application as long as they are greater than the minimum margins the product supports For more information about setting margins in your software application see the documentation that came with the software 3 Cancel the print job if the margins are not satisfactory and then adjust the margins in your software application Cause The margins were not set correctly in your software application If this did not solve the issue try
14. www hp com hpinfo globalcitizenship environment e Smart Web printing The HP Smart Web Printing interface includes a Clip Book and Edit Clips window where you can store organize or print clips you have gathered from the Web For more information see Print a Web page Windows only e Energy savings information To determine the ENERGY STAR qualification status for this product see Power consumption e Recycled materials For more information regarding recycling of HP products please visit www hp com hpinfo globalcitizenship environment recycle Eco Tips 11 2 Use the device This section contains the following topics e Select print media e Load media e Change print settings e Printon special and custom sized media e Print borderless e Print a Web page Windows only e Cancel a print job Select print media The device is designed to work well with most types of office media It is best to test a variety of print media types before buying large quantities Use HP media for optimum print quality Visit the HP Web site at www hp com for more information about HP media HP recommends plain papers with the ColorLok logo for printing everyday documents All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality and produce documents with crisp vivid color bolder blacks amp dry faster than ordinary plain papers Look for papers with the ColorLok logo in a
15. 48 distorted printout 74 envelopes print incorrectly 58 faded 77 margins incorrect 65 66 meaningless characters 61 nothing happens 62 print quality report 48 Printer Status page 33 quality troubleshoot 69 72 75 78 reversed page order 64 slow 55 troubleshoot 55 139 troubleshooting 57 vertical streaks 80 print driver version 117 warranty 121 print quality smeared ink 69 print quality report 48 print settings print quality 68 printer driver settings 20 version 117 warranty 121 Printer Status page print 33 printer status page information on 32 printhead clean 86 printhead align 87 printheads lights 108 ordering online 114 part numbers 114 warranty 121 printing borderless Mac OS X 23 borderless Windows 22 cancel 24 settings 20 slow troubleshoot 85 Web pages 23 problems print 57 processor specifications 123 product See device R readme 6 rear access panel clearing jams 94 illustration 10 recycling ink cartridges 130 program 130 regulatory information Declaration of Conformity 129 environmental stewardship program 130 FCC statement 126 Japan 127 140 Korea 127 LED indicator statement 128 power cord Japan 127 regulatory model number 128 toxic and hazardous substance 127 release notes 6 replace ink cartridges 45 reports diagnostic 48 print quality 48 printhead 85 resolution print 125 S safety information 3 serial number 33 Services tab Toolbox Windows 30 settings admin
16. 76 Maintain and troubleshoot If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem with the printhead Printouts are faded or have dull colors Try the following solutions if the colors in your printout are not as bright and intense as you expected Solution 1 Check the print settings Solution 2 Check the paper type Solution 3 Check the ink levels Solution 4 Clean the printhead Solution 5 Contact HP support Solution 1 Check the print settings Solution Check the print settings e Check the paper type setting to make sure it matches the type of paper loaded in the input tray e Check the print quality setting and make sure it is not set too low Print the image with a high print quality setting such as Best or Maximum dpi Cause The paper type or print quality settings were set incorrectly lf this did not solve the issue try the next solution Solution 2 Check the paper type Solution HP recommends that you use HP papers or any other paper type that is appropriate for the product Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store specialty media in its original packaging inside a resealable plastic bag ona flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finish
17. GE 103 HP recommends you have a replacement available for when print quality becomes Riegel ere 103 The amount of ink in the following cartridge may be low enough to cause poor print quality and cartridge changes may be required soon HP recommends you have replacement cartridges available to install when print quality is no longer rs 616151 0 le EE 103 Ink Service Capacity Wammg 103 Ike system TANT eer ee Ee eege ee ts 104 Cartridge POD lei EE 104 The following cartridge appears to be missing or damaged 104 Cartridge s in Wrong Slot The following cartridges are in the wrong slots 104 Carridge e el EE 104 Paper VIISIN AUG DE 105 The cartridge cradle cannot move 105 Papervam EE 105 Theprnnter IS OUL OM PADS EEN 105 inme ompatible CanndgelS EEN 105 The following cartridge is not intended for use in this pDrinter 105 The following cartridges are not intended for use in this printer as it is currently CONO CO DEE 106 Printer ll E 106 Primer e EE 106 DOCUMENETAICG OOM EE 106 Ink Service Capacity Warmmmg 106 Previously used genuine HP Cartridge ccccccsscccsseccesceceecsseseceueesseeeeeeeesseeseeeesseeenees 107 General DEES ie Merete ei ata elas ah ert Ee 107 Control panel lights reference Interpreting Control panel liQhts cccccccsssccceececescecesceseeeeenseeecsueecseeseaecensueeseueessaeesseeseeas 108 HP supplies Order printing supplies onlme cece ceeccccesceceesceceeceeeeeeeec
18. OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE 134 Regulatory information The licence and distribution terms for any publically available version or deriva tive of this code cannot be changed i e this code cannot simply be copied and put under another distribution licence including the GNU Public Licence Copyright c 1998 2001 The OpenSSL Project All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org 4 The names OpenSS
19. Solution 5 Wait until the product completes the current operation Solution If the product is performing another task your print job will be delayed until the product completes the current task Some documents take a long time to print If nothing has printed several minutes after you sent a print job to the product check the device control panel to see if there are any errors Cause The product was busy with another task If this did not solve the issue try the next solution Solution 6 Remove all cancelled print jobs from the queue Solution A print job might remain in the queue after it has been cancelled The cancelled print job jams the queue and prevents the next print job from printing From your computer open the printer folder and see if the cancelled job remains in the print queue Try to delete the job from the queue If the print job remains in the queue try one or both of the following e Disconnect the USB cable from the product restart the computer and then reconnect the USB cable to the product e Shut down the product restart the computer and then restart the product Cause A deleted print job was in the queue If this did not solve the issue try the next solution Solution 7 Clear the paper jam Solution Clear the paper jam and remove any torn paper that remains in the product For more information see Clear jams Cause The product had a paper jam lf this did not solve the issue t
20. a high quality multifunction paper It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper It features ColorLok Technology for less smearing bolder blacks and vivid colors It is acid free for longer lasting documents HP Office Paper is a high quality multifunction paper It is suitable for copies drafts memos and other everyday documents It features ColorLok Technology for less smearing bolder blacks and vivid colors It is acid free for longer lasting documents HP Office Recycled Paper is a high quality multifunction paper made with 30 recycled fiber It features ColorLok Technology for less smearing bolder blacks and vivid colors It is acid free for longer lasting documents These papers are heavy two sided matte papers perfect for presentation proposals reports and newsletters They are heavyweight for an impressive look and feel HP Premium Inkjet Transparency Film makes your color presentations vivid and even more impressive This film is easy to use and handle and dries quickly without smudging This thick photo paper features an instant dry finish for easy handling without smudging It resists water smears fingerprints and humidity Your prints have a look and feel comparable to a store processed photo It is available in several sizes including A4 8 5 x 11 inch 10 x 15 cm 4 x 6 inch 13 x 18 cm 5 x 7 inch and two finishes glossy or soft gloss
21. and try printing Interpreting control panel lights 113 A HP supplies This section provides information on HP supplies for the device The information is subject to changes visit the HP Web site www hpshopping com for the latest updates You may also make purchases through the Web site e Order printing supplies online e Supplies Order printing supplies online To order supplies online or create a printable shopping list open the HP Solution Center desktop icon that was installed by your HP printer software and click the Shopping icon Select Shop Online or Print My Shopping List HP Solution Center uploads with your permission printer information including model number serial number and estimated ink levels The HP supplies that work in your printer are pre selected You can change quantities add or remove items and then print the list or purchase online at the HP Store or other online retailers options differ by country region Cartridge information and links to online shopping also appear on ink alert messages You can also order online by visiting www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then the supplies you need E NOTE Ordering cartridges online is not supported in all countries regions However many countries have information on ordering by telephone locating a local store and printing a shopping list In addition you can select the
22. can use the embedded Web server to view status information change settings and manage it from your computer Use device management tools 27 Chapter 3 E NOTE Fora list of system requirements for the embedded Web server see Embedded Web server specifications Some settings might be restricted by the requirement for a password You can open and use the embedded Web server without being connected to the Internet however some features will not be available The embedded Web server EWS places very small text files cookies on your hard drive when you are browsing These files let the EWS recognize your computer the next time you visit For example if you have configured the EWS language a cookie helps remember which language you have selected so that the next time you access the EWS the pages are displayed in that language Though some cookies are cleared at the end of each session such as the cookie that stores the selected language others Such as the cookie that stores customer specific preferences are stored on the computer until you clear them manually You can configure your browser to accept all cookies or you can configure it to alert you every time a cookie is offered which allows you to decide which cookies to accept or refuse You can also use your browser to remove unwanted cookies E NOTE Depending on your device if you chose to disable cookies you will disable one or more of the following features e Automatic
23. has a problem Advanced printhead maintenance 96 Maintain and troubleshoot Printhead problem The following printhead has a problem Use the following to correct the error e Advanced printhead maintenance e Supplies Advanced printhead maintenance Z WARNING Only reinstall the printhead as part of the procedure for Printhead Problem error messages To reinstall the printhead 1 Make sure that the product is turned on 2 Open the ink cartridge door 3 Remove all of the ink cartridges and place them on a piece of paper with the ink Opening pointing up Gg AE Wy Errors Windows 97 Chapter A 4 Lift the latch handle on the print carriage 98 Maintain and troubleshoot 6 Clean the printhead There are three areas of the printhead that need to be cleaned the plastic ramps on both sides of the ink nozzles the edge between the nozzles and the electrical contacts and the electrical contacts STOT TUTE iniri pa LITT Tia Plastic ramps on the sides of the nozzles NO Edge between nozzles and contacts Electrical contacts OO A CAUTION Touch the nozzle and the electrical contact areas only with cleaning materials and not with your finger To clean the printhead a Lightly dampen a clean lint free cloth and wipe the electrical contact area from the bottom to the top Do not go past the edge between the nozzles and the electrical contacts Clean until no new i
24. higher setting if you are printing a high quality photo and then make sure photo paper such as HP Advanced Photo Paper is loaded in the input tray E NOTE On some computer screens colors might appear differently than they do when printed on paper In this case there is nothing wrong with the product print settings or ink cartridges No further troubleshooting is required For more information see Select print media Cause The print settings were set incorrectly If this did not solve the issue try the next solution Solution 6 Align the printhead Solution Align the printhead Aligning the printer can help ensure excellent print quality For more information see Align the printhead Cause The printer needed to be aligned If this did not solve the issue try the next solution Solution 7 Clean the printhead Solution Check the following potential problems and then clean the printhead e Check the orange pull tab on the ink cartridges Make sure they were completely removed e Make sure all ink cartridges are properly installed e Make sure you turn off the device properly by using the Power button This allows the device to properly protect the printhead Print quality troubleshooting 71 Chapter A After cleaning the printhead print a print quality report Evaluate the print quality report to see if the print quality problem still exists For more information see e Clean the printhead e Print a
25. initialization process which prepares the product and cartridges for printing and in printhead servicing which keeps print nozzles clear and ink flowing smoothly In addition some residual ink is left in the cartridge after it is used For more information see www hp com go inkusage 44 Maintain and troubleshoot Replace the ink cartridges E NOTE For information on recycling used ink supplies see HP inkjet supplies recycling program If you do not already have replacement ink cartridges for the HP Printer see Order printing supplies online ET NOTE At this time some portions of the HP Web site are available in English only A CAUTION Wait until you have a new ink cartridge available before removing the old ink cartridge Do not leave the ink cartridge outside of the product for an extended period of time This can result in damage to both the product and the ink cartridge To replace the ink cartridges 1 Make sure the product is turned on 2 Open the ink cartridge access door E NOTE Wait until the print carriage stops moving before proceeding 3 Press the tab on the front of the ink cartridge to release it and then remove it from the slot IL Se WY 4 Remove the new ink cartridge from its packaging by pulling the orange pull tab straight back to remove the plastic wrap from the ink cartridge E NOTE Make sure you remove the plastic wrap from the ink cartridge before installing it in the produc
26. installed with the Windows printhead health and access to device software maintenance services For more information see Toolbox Windows HP Utility Mac OS X Contains tools to configure Typically installed with the print settings calibrate the device software device clean the printhead print the configuration page and find support information from the Web site For more information see HP Utility Mac OS X Control panel Provides status error and For more information see warning information about Control panel operations Logs and reports Provides information about For more information see events that have occurred Monitor the device 6 Get started continued Resource Description Location Printer status report Device information For more information see Product name Understand the printer status Model number page Serial number Firmware version number Number of pages printed from the tray and accessories Printing supply status Print quality diagnostic page Diagnoses issues affecting For more information see Print print quality and helps you and evaluate a print quality decide whether to run any report maintenance services to improve the print quality of your printouts HP Web sites Provide the latest printer www hp com support soware ane product ana www hp com support information HP telephone support Lists information to contact For more information see HP Obtai
27. is seated firmly in the slot 11 Close the ink cartridge door Device Disconnected Use the following to correct the error Hardware installation suggestions 102 Maintain and troubleshoot Ink Alert Choose your error e HP recommends you have a replacement available for when print quality becomes no longer acceptable e The amount of ink in the following cartridge may be low enough to cause poor print quality and cartridge changes may be required soon HP recommends you have replacement cartridges available to install when print quality is no longer acceptable e Ink Service Capacity Warning e Ink system failure HP recommends you have a replacement available for when print quality becomes no longer acceptable Use the following to correct the error e Replace the ink cartridges e Supplies ET NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alerts consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable For information on recycling used ink supplies see HP inkjet supplies recycling program The amount of ink in the following cartridge may be low enough to cause poor print quality and cartridge changes may be required soon HP recommends you have replacement cartridges available to install when print quality is no longer acceptable
28. locally shared networking Use this configuration only in small groups or when usage is low The connected computer is slowed down when many users print to the device 38 Configure and manage Basic requirements for sharing in Mac OS X environment include the following items e The Macintosh computers must be communicating on the network using TCP IP and they must have IP addresses AppleTalk is not supported e The device that is being shared must be connected to a built in USB port on the host Macintosh computer e Both the host Macintosh computer and the client Macintosh computers that are using the shared device must have device sharing software installed and the driver or PPD for the device that is installed You can run the installation program to install the device sharing software and associated Help files For more information about USB device sharing see the support information on the Apple Web site www apple com or the Apple Macintosh Help on the computer To share the device among computers 1 Open System Preferences click Print amp Fax and then do one of the following based on the operating system you are using e Mac OS X v10 4 Click the Sharing tab check the box next to Share these printers with other computers and then select the printer to be shared e Mac OS X v10 5 Select a printer and then click Share this printer 2 To print from the other Macintosh computers the clients on the network
29. network connection you cannot use the embedded Web server connected directly to a computer with a USB cable 124 Device specifications e An Internet connection required for some features NOTE You can open the embedded Web server without being connected to the Internet However some features will not be available e It must be on the same side of a firewall as the device Print resolution Black Up to 1200 dpi with pigmented black ink Color HP enhanced photo quality up to 4800 by 1200 dpi Optimized on HP Premium Plus photo papers with 1200 x 1200 input dpi Environmental specifications Operating environment Operating temperature 5 to 40 C 41 to 104 F Recommended operating conditions 15 to 32 C 59 to 90 F Recommended relative humidity 20 to 80 noncondensing Storage environment Storage temperature 40 to 60 C 40 to 140 F Storage relative humidity Up to 90 noncondensing at a temperature of 60 C 140 F Electrical specifications Power supply Universal power adapter external Power requirements Input voltage 100 to 240 VAC 10 50 to 60 Hz 3Hz Output voltage 32 Vdc 1560 mA Power consumption 34 03 watts Acoustic emission specifications print in Draft mode noise levels per ISO 7779 Sound pressure bystander position LpAd 54 dBA Sound power LwAd 6 7 BA Acoustic emission specifications print in Draft mode noise levels per ISO 7779 125
30. on the product Solution 2 Load paper in the input tray Solution 3 Select the correct printer Solution 4 Check the printer driver status Solution 5 Wait until the product completes the current operation Solution 6 Remove all cancelled print jobs from the queue Solution 7 Clear the paper jam Solution 8 Make sure the print carriage can move freely Solution 9 Check the connection from the product to your computer Solution 10 Restart the product Solution 1 Turn on the product Solution Look at the Power light located on the product If it is not lit the product is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the Power button to turn on the product Cause The product was turned off If this did not solve the issue try the next solution Solution 2 Load paper in the input tray Solution Load paper in the input tray For more information see Load media Cause The product was out of paper lf this did not solve the issue try the next solution Solution 3 Select the correct printer Solution Make sure you have selected the correct printer in your software application AC TIP You can set the product as the default printer to ensure that the printer is automatically selected when you select Print in the File menu of your different software applications Cause The product was not the selected printer If this did not solve the issue try
31. paper before buying it in large quantities e Understand supported sizes e Understand supported media types and weights Select print media 15 Chapter 2 Understand supported sizes Media size Standard media sizes U S Letter 216 x 279 mm 8 5 x 11 inches U S Legal 216 x 356 mm 8 5 x 14 inches A4 210 x 297 mm 8 3 x 11 7 inches U S Executive 184 x 267 mm 7 25 x 10 5 inches B5 JIS 182 x 257 mm 7 17 x 10 12 inches B5 ISO 176 x 250 mm 6 9 x 9 8 inches A5 148 x 210 mm 5 8 x 8 3 inches AG 105 x 148 mm 4 13 x 5 83 inches HV 101 x 180 mm 4 0 x 7 1 inches 13 x 18 cm 5 x 7 inches B size 11 x 14 inches 12 x 12 inches B4 JIS 257 x 364 mm Tabloid 11 x 17 inches Super B 13 x 19 inches A3 297 x 420 mm 11 69 x 16 54 inches A3 330 x 483 mm 12 99 x 18 98 inches Envelopes U S 10 Envelope 105 x 241 mm 4 12 x 9 5 inches C6 Envelope 114 x 162 mm 4 5 x 6 4 inches Japanese Envelope Chou 3 120 x 235 mm 4 7 x 9 3 inches Japanese Envelope Chou 4 90 x 205 mm 3 5 x 8 1 inches Kakou Envelope 2 240 x 332 mm 9 45 x 13 07 inches Monarch Envelope 3 88 x 7 5 inches Card Envelope 111 x 162 mm 4 4 x 6 inches No 6 3 4 Envelope 91 x 165 mm 3 6 x 6 5 inches Cards Index card 76 2 x 127 mm 3 x 5 inches Index card 102 x 152 mm 4 x 6 inches 16 Use the device continued Media size Index card 127 x 203 mm 5 x 8 inches A6 card 105 x 148
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33. share the device on a locally shared network In a locally shared network the device is connected directly to the USB connector of a selected computer known as the server and is shared by other computers clients E 2 3 NOTE When sharing a directly connected device use the computer with the newest operating system as the server Use this configuration only in small groups or when usage is low The connected computer is slowed down when many users print to the device Click Start then click Printers or Printers and Faxes Or Click Start click Control Panel and then double click Printers Right click the device icon click Properties and then click the Sharing tab Click the option to share the device and give it a share name Network connection lf the device has network capability it can be shared in a network environment by connecting it directly to the network This type of connection offers the ability to manage the device using the embedded Web server from any computer on the network E NOTE Microsoft Internet Explorer 6 0 or higher must be installed on the computer system to run the installation program 36 Configure and manage Choose the installation option for the type of network you have e Client server network If your network has a computer acting as a dedicated print server install the device software on the server and then install the device software on the client computers For more informa
34. support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem with the printhead Printouts seem blurry or fuzzy Try the following solutions if your printout is not sharp or unclear NOTE For this issue there is not a problem with your ink supplies Therefore replacing the ink cartridges or printhead is not necessary AC TIP After reviewing the solutions in this section you can go to HP s Web site to see if there is additional troubleshooting help For more information go to www hp com support Solution 1 Check the print settings Solution 2 Use a higher quality image 78 Maintain and troubleshoot e Solution 3 Print the image in a smaller size e Solution 4 Align the printhead Solution 1 Check the print settings Solution Check the print settings e Check the paper type setting to make sure it matches the type of paper loaded in the input tray e Check the print quality setting and make sure it is not set too low Print the image with a high print quality setting such as Best or Maximum dpi Cause The paper type or print quality settings were set incorrectly lf this did not solve the issue try the next solution Solution 2 Use a higher quality image Solution Use a higher resolution image If you are printing a photo or graphic and the resolution is too low it will be blurry or fuzzy when printed
35. the computer cannot recognize the installation CD in the CD ROM drive inspect the installation CD for damage You can download the device driver from the HP Web site www hp com support NOTE After correcting any problems run the installation program again Solve network problems General network troubleshooting If you are unable to install the device software verify that All cable connections to the computer and the device are secure o The network is operational and the network hub is turned on All applications including virus protection programs spyware protection programs and firewalls are closed or disabled for computers running Windows o Make sure the device is installed on the same subnet as the computers that will be using the device o Ifthe installation program cannot discover the device print the network configuration page and enter the IP address manually in the installation program For more information see Understand the network configuration status report If you are using a computer running Windows make sure that the network ports created in the device driver match the device IP address o Print the device s network configuration page o Click Start then click Printers or Printers and Faxes Or Click Start click Control Panel and then double click Printers o Right click the device icon click Properties and then click the Ports tab Select the TCP IP port for the device and then cli
36. the ink cartridge outside of the product for an extended period of time This can result in damage to both the product and the ink cartridge Keep all ink cartridges in the original sealed packages until they are needed Store ink cartridges in the same orientation packages hang on store shelves or if out of box with label facing down Maintain and troubleshoot 43 Chapter A Turn off the HP Printer by pressing the Power button located on the product Wait until the Power light turns off before unplugging the power cord or turning off a power strip If you improperly turn off the HP Printer the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues Store ink cartridges at room temperature 15 35 C or 59 95 F You do not need to replace the cartridges until print quality becomes unacceptable but a significant decrease in print quality may be the result of one or more depleted cartridges It could also be caused by a clogged printhead Possible solutions include checking the estimated ink levels remaining in the cartridges and cleaning the printhead Cleaning the printhead will use some ink Do not clean the printhead unnecessarily This wastes ink and shortens the life of the cartridges Handle ink cartridges carefully Dropping jarring or rough handling during installation can cause temporary printing problems If you are transporting the product do the fo
37. the next solution Maintain and troubleshoot Solution 4 Check the printer driver status Solution The printer driver status might have changed to either offline or stop printing To check the printer driver status A Inthe HP Solution Center click the Status tab Cause The status of the printer driver had changed If this did not solve the issue try the next solution Solution 5 Wait until the product completes the current operation Solution If the product is performing another task your print job will be delayed until the product completes the current task Some documents take a long time to print If nothing has printed several minutes after you sent a print job to the product check the device control panel to see if there are any errors Cause The product was busy with another task If this did not solve the issue try the next solution Solution 6 Remove all cancelled print jobs from the queue Solution A print job might remain in the queue after it has been cancelled The cancelled print job jams the queue and prevents the next print job from printing From your computer open the printer folder and see if the cancelled job remains in the print queue Try to delete the job from the queue If the print job remains in the queue try one or both of the following e Disconnect the USB cable from the product restart the computer and then reconnect the USB cable to the product e Shut down the product
38. then double click Uninstall Pe PS 42 Configure and manage 4 Maintain and troubleshoot This section contains the following topics Work with ink cartridges Print and evaluate a print quality report Troubleshooting tips and resources Solve printing problems Print troubleshooting Print quality troubleshooting Solve paper feed problems Solve device management problems Solve network problems Troubleshoot installation issues Clear jams Errors Windows Work with ink cartridges To ensure the best print quality from the HP Printer you will need to perform some simple maintenance procedures This section provides guidelines for handling the ink cartridges instructions for replacing the ink cartridges and cleaning the printhead This section contains the following topics Information on ink cartridges and the printhead Check the estimated ink levels Replace the ink cartridges Usage information collection Information on ink cartridges and the printhead The following tips help maintain HP ink cartridges and ensure consistent print quality The instructions in this user guide are for replacing ink cartridges and are not intended for first time installation If you need to replace an ink cartridge wait until you have the new ink cartridge available to install before removing the old cartridge A CAUTION Wait until you have a new ink cartridge available before removing the old ink cartridge Do not leave
39. there is not a problem with your ink supplies Therefore replacing the ink cartridges or printhead is not necessary Solution 1 Check the paper type Solution 2 Use a higher print quality setting Solution 3 Rotate the image Solution 1 Check the paper type Solution HP recommends that you use HP papers or any other paper type that is appropriate for the product Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This will prevent the photo paper from curling For more information see Select print media Cause The wrong kind of paper was loaded in the input tray If this did not solve the issue try the next solution 74 Maintain and troubleshoot Solution 2 Use a higher print quality setting Solution Check the print quality setting and make sure it is not set too low Print the image with a high print quality setting such as Best or Maximum dpi Cause The print quality setting was set too low If this did not solve the issue try the next solution Solution 3 Rotate the image Solution Ifthe problem persists use the software you installed with the product or anoth
40. use immediately When you have finished printing return any unused photo paper to the plastic bag This will prevent the photo paper from curling E NOTE For this issue there is not a problem with your ink supplies Therefore replacing the ink cartridges or printhead is not necessary For more information see Select print media Cause The wrong kind of paper was loaded in the input tray Printouts are slanted or skewed Try the following solutions if your printout does not appear straight on the page e Solution 1 Make sure the paper is loaded correctly e Solution 2 Make sure only one type of paper is loaded e Solution 3 Ensure that the rear access panel is securely installed Solution 1 Make sure the paper is loaded correctly Solution Make sure that the paper is loaded correctly in the input tray For more information see Load media Cause The paper was not loaded correctly If this did not solve the issue try the next solution Solution 2 Make sure only one type of paper is loaded Solution Load only one type of paper at a time Cause More than one type of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 3 Ensure that the rear access panel is securely installed Solution Make sure that the rear door is securely installed 80 Maintain and troubleshoot If you removed the rear door to clear a paper jam replace it Gently push the door forward until it sna
41. variety of weights and sizes from major paper manufacturers This section contains the following topics e Recommended papers for printing e Recommended papers for photo printing e Tips for selecting and using print media e Understand specifications for supported media e Set minimum margins Recommended papers for printing If you want the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing Depending on your country region some of these papers might not be available HP Brochure Paper These papers are glossy coated or matte coated on both sides for two sided use They are the perfect choice for near photographic reproductions and business graphics for report covers special presentations brochures mailers and calendars HP Superior Inkjet Paper HP Bright White Inkjet HP Bright White Inkjet Paper delivers high contrast colors and sharp Paper text It is opaque enough for two sided color usage with no show 12 Use the device continued HP Printing Paper HP Office Paper HP Office Recycled Paper HP Premium Presentation Paper HP Professional Paper HP Premium Inkjet Transparency Film HP Advanced Photo Paper HP Everyday Photo Paper HP Iron On Transfers through which makes it ideal for newsletters reports and flyers It features ColorLok Technology for less smearing bolder blacks and vivid colors HP Printing Paper is
42. verpakking geeft aan dat dit product niet mag worden afgevoerd met het huishoudelijk afval Het is uw verantwoordelijkheid uw afgedankte apparatuur af te leveren op een aangewezen inzamelpunt voor de verwerking van afgedankte elekirische en elektronische apparatuur De gescheiden inzameling en verwerking van uw afgedankte apparatuur draagt bij tot het sparen van natuurlijke bronnen en tot het hergebruik van materiaal op een wijze die de volksgezondheid en het milieu beschermt Voor meer informatie over waar uU Uw aige lankte apparatuur kunt inleveren voor recycling kunt u contact opnemen met het gemeentehuis in uw woonplaats de reinigingsdienst of de winkel waar u het product ebt aangeschaft Eramajapidamistes kasutuselt k rvaldatavate seadmete k itlemine Euroopa Liidus Kui tootel v i toote pakendil on see s mbol ei tohi seda toodet visata olmej tmete hulka Teie kohus on viia tarbetuks muutunud seade selleks etten htud elektri ja elektroonikaseadmete utiliseerimiskohta Utiliseeritavate seadmete eraldi kogumine ja k itlemine aitab s sta loodusvarasid ning tagada et k itlemine toimub inimeste tervisele ja keskkonnale ohutult Lisateavet selle kohta kuhu saate utiliseeritava seadme k itlemiseks viia saate k sida kohalikust omavalitsusest olmej tmete utiliseerimispunktist v i kauplusest kust te seadme ostsite H vitett vien laitteiden k sittely kotitalouksissa Euroopan unionin alueella T m tuotteessa tai sen pakkauksessa olev
43. 0 recycling program 130 environmental specifications 125 Ethernet connections 10 network port locating 10 European Union equipment disposal 131 EWS See embedded Web server F fonts supported 123 H head 85 help 116 see also customer support HP Company notices 3 HP Solution Center 31 HP Utility Mac OS X administrator settings 27 opening 31 panels 32 humidity specifications 125 I ink low 67 streaks on the back of paper 81 ink cartridges check ink levels 44 Index expiration dates 33 lights 108 low ink 67 ordering online 114 part numbers 33 114 recycling 130 replace 45 status 26 33 supported 123 tips 43 warranty 121 yields 123 ink levels check 44 input tray loading paper 19 locating 8 installation Add Printer Windows 38 hardware installation suggestions 91 software Mac OS X 38 software Windows 35 software installation suggestions 93 troubleshooting issues 91 Windows network software 36 IP address checking for device 90 J jams clearing 94 paper to avoid 14 preventing 95 L language printer 123 lights on control panel illustration 108 understanding 108 lights reference 108 loading input tray 19 M Mac OS X borderless printing 23 HP Utility 31 installing software 38 printing on special or custom sized paper 22 printing settings 21 sharing device 38 maintain printhead 85 maintenance align printhead 87 check ink levels 44 clean printhead 86 diagnostic pag
44. 22 To print a borderless document Mac OS ai 23 Print a Web page Windows only 23 Cancela BEIEN 24 3 Configure and manage Manage Me deViCO ee sence E ee Ee 25 Montor ING e TEE 26 AMASE dEV EE 26 Be Een ln e EE te Lei sas iesesee echo tects iacehvelainaddenscacteeholan Luniedelwseaeivudiddiescieeeidenleeelescies 27 EREM EE ee EE 27 To open the embedded Web eener 28 Embedded Web server e Le EE 29 TOOIDOXCVVITNO OWS EE 29 Open he TOON D OX EE 30 TOOIDOX TADS EE 30 Network TOONS ON GE 31 Use the HP Solution Center Wmdows 31 AP Willy MACOS WE 31 Open te FP My EE 32 PSTN shed oes ee hese ee Lae teal peta EE 32 Understand the printer status Dae ccccsecccecccseeceeeceeeceueccueecueecuessueesaeesseessueesueesseesaaeeaas 32 Understand the network configuration status report 34 Contigure the EENEG 35 DIRE CI COMMEOC Le EE 35 To install the software before connecting the device recommended 35 To connect the device before installing the sothware ccc cecccceseeeeeeeeeeeeeeeeeeeseaeeees 35 To share the device on a locally shared neiwork 36 Network Conpechon seanser anren antaa ai aa a aa VAa Erara ariak Tai ae ekaa 36 Install the device on a nebhwork 37 Install the device software on Client Computers 37 Install the printer driver using Add Hrnter 38 Configure the device Mac OS al 38 To install the software for network or direct Copnpechon 38 To share the device on a locally Shared neiwork 38 Config
45. 4 0870 010 4320 0 05 United States 1 800 474 6836 esa O N 0 800 474 68368 Obtain HP telephone support 119 Appendix B Placing a call Call HP support while you are in front of the computer and the HP device Be prepared to provide the following information e Model number see Find the device model number e Serial number located on the back or bottom of the device e Messages that appear when the situation occurs e Answers to these questions o Has this situation happened before o Can you re create it e Did you add any new hardware or software to your computer at about the time that this situation began Did anything else occur prior to this situation such as a thunderstorm HP device was moved etc After the phone support period After the phone support period help is available from HP at an additional cost Help may also be available at the HP online support Web site www hp com support Contact your HP dealer or call the support phone number for your country region to learn more about support options Additional warranty options Extended service plans are available for the HP device additional costs Go to www hp com support select your country region and language then explore the services and warranty area for information about the extended service plans HP Korea customer support IH H AE 1588 3003 NEJA I FUH Bes 080 703 0700 Mst SF Les AZ amp 09 00 18 00 E22 09 00 13 00 U
46. 5 mm 4 13 x 5 83 inches Hagakit 100 x 148 mm 3 9 x 5 8 inches Photo media 4 x 6 102 x 152 mm 4 x 6 inches 5 x 7 13 x 18 cm 5 x 7 inches 8 x 10 8 x 10 inches 10 x 15 tab 10 x 15 cm Photo L 89 x 127 mm 3 5 x 5 inches 2L 178 x 127 mm 7 0 x 5 0 inches B5 182 x 257 mm 7 2 x 10 1 inches 4 x 6 tab 102 x 152 mm 4 x 6 inches 4 x 8 tab 10 x 20 cm Cabinet size 120 x 165 mm 4 7 x 6 5 inches Ofuku hagaki 200 x 148 mm 7 9 x 5 8 inches Other media Custom sized media between 76 2 to 330 2 mm wide and 101 to 1117 mm long 3 to 13 inches wide and 4 to 43 9 inches long Borderless printing supported The device is compatible with plain and inkjet hagaki from Japan Post only It is not compatible with photo hagaki from Japan Post Understand supported media types and weights Input tray Paper 60 to 105 g m Up to 150 sheets of plain 16 to 28 Ib bond SSES 15 mm or 0 59 inch stacked Transparencies Up to 55 sheets 15 mm or 0 59 inch stacked Photo media 280 g m Up to 40 sheets 75 Ib bond 12 mm or 0 47 inch stacked Select print media 17 Chapter 2 continued 17 mm or 0 67 inch GOEN Envelopes 75 to 90 g m Up to 15 sheets 20 to 24 Ib bond 10 mm or 0 39 inch envelope stacked Cards Up to 200 g m Up to 40 cards 110 Ib index 10 mm or 0 39 inch stacked Output tray All supported media Up to 100 sheets of plain paper text printing
47. D Regulatory information This section contains the following topics FCC statement Notice to users in Korea VCCI Class B compliance statement for users in Japan Notice to users in Japan about the power cord Toxic and hazardous substance table LED indicator statement Regulatory model number Declaration of conformity Environmental product stewardship program Third party licenses FCC statement 126 FCC statement The United States Federal Communications Commission in 47 CFR 15 105 has specified that the following notice be brought to the attention of users of this product This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reason able protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient the receiving antenna e Increase the separation between the eq
48. E For this issue there is not a problem with your ink supplies Therefore replacing the ink cartridges or printhead is not necessary For more information see Select print media Cause The wrong kind of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 4 Check the ink levels Solution Check the estimated ink levels in the ink cartridges E NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alerts consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable For more information see Check the estimated ink levels Cause The ink cartridges might have insufficient ink lf this did not solve the issue try the next solution 70 Maintain and troubleshoot Solution 5 Check the print settings Solution Check the print settings e Check the print settings to see if the color settings are incorrect For example check to see if the document is set to print in grayscale Or check to see if advanced color settings such as saturation brightness or color tone are set to modify the appearance of colors e Check the print quality setting and make sure it matches the type of paper loaded in the product You might need to choose a lower print quality setting if colors are running into each other Or choose a
49. HP cartridge The following cartridges are previously used The genuine HP ink cartridge was previously used in some other product Check the print quality of the current print job If it is not satisfactory try cleaning the printhead to see if that improves the quality Follow the prompts on the display or computer screen to continue For more information see Clean the printhead E NOTE HP recommends that you do not leave the ink cartridge outside of the printer for an extended period of time If a used cartridge is installed check the print quality If it is not satisfactory run the cleaning procedure from the toolbox General printer error If you are going to move or transport the product after receiving this message make sure you keep it upright and do not tip it on its side to avoid ink leakage There was a problem with the product Write down the error code provided in the message and then contact HP support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Errors Windows 107 5 Control panel lights reference The control panel lights indicate status and are useful for diagnosing printing problems This section contains information about the lights what they indicate and what action to take if necessary e Interpreting control panel lights Interpreting control panel lights 1 Power button and light 2 3 4 5
50. HP product Print and evaluate a print quality report Print quality problems can have many causes software settings a poor image file or the printing system itself If you are unhappy with the quality of your prints a Print Quality Diagnostic page can help you determine if the printing system is working properly This section includes the following topics e To print a print quality report e To evaluate the Print Quality Diagnostic Page To print a print quality report e Control panel Press and hold the il Power button press the Cancel button seven times press the Resume button two times and release the Power button e Embedded Web server Click the Settings tab click Device Services in the left pane select Print Quality Report from the drop down list in the Print Quality section and then click Run Diagnostic e HP Toolbox Windows Click the Device Services tab and then click Print a Print Quality Diagnostics page and follow the onscreen instructions e HP Utility Mac OS X Click Print Quality Diagnostics and then click Print Page 48 Maintain and troubleshoot ABCDEFG abcdefg piscstc reson Weim pomijam gester reien beei bb a E e S Ta eee i EL Fees Eer a Lenger ev Fa Pa hL ee Em Pa P Lage ee eee eee 21 Pe reg in bim CH dh omas Pr ima haiei a ELETA eme VET Cree ee C Gi H ATE es regen To evaluate the Print Quality Diagnostic Page This section includes the following topics s Ink Levels e G
51. How to Buy option at the top of the www hp com buy supplies page to obtain information about purchasing HP products in your country Supplies This section covers the following topics e Ink cartridges e HP media Ink cartridges Ordering cartridges online is not supported in all countries regions However many countries have information on ordering by telephone locating a local store and printing a shopping list In addition you can select the How to Buy option at the top of the www hp com buy supplies page to obtain information about purchasing HP products in your country You can find the ink cartridge number in the following places e On the Information page of the embedded Web server see Embedded Web server e Windows From the Toolbox click the Estimated Ink Levels tab scroll to display the Cartridge Details button and then click Cartridge Details e Mac OS X From the HP Utility click Supply Info and then click Retail Supplies Information e On the label of the ink cartridge you are replacing e Solution Center From the Solution Center click the Estimated Ink Levels image to view information about the ink cartridges installed in the device You can also print this information by clicking the Shopping icon and then clicking Print My Shopping List e On the printer status page see Understand the printer status page 114 HP supplies E NOTE Ink level warnings and indicators provide estimates for planning purp
52. L Toolkit and OpenSSL Project must not be used to endorse or promote products derived from this software without prior written permission For written permission please contact openssl core openssl org 5 Products derived from this software may not be called OpenSSL nor may OpenSSL appear in their names without prior written permission of the OpenSSL Project 6 Redistributions of any form whatsoever must retain the following acknowledg ment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS IST AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUP TION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Third party licenses 135 Appendix D This product includes cryptographic software written by Eric Young eay cryptsoft com This product in
53. LU SHU AL 120 Support and warranty Hewlett Packard limited warranty statement HP product Duration of limited warranty Software Media 90 days Printer 1 year Print or Ink cartridges Until the HP ink is depleted or the end of warranty date printed on the cartridge has been reached whichever occurs first This warranty does not cover HP ink products that have been refilled remanufactured refurbished misused or tampered with Printheads only applies to products with customer 1 year replaceable printheads Accessories 1 year unless otherwise stated A Extent of limited warranty uP O f 8 9 10 Hewlett Packard HP warrants to the end user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above which duration begins on the date of purchase by the customer For software products HP s limited warranty applies only to a failure to execute programming instructions HP does not warrant that the operation of any product will be interrupted or error free HP s limited warranty covers only those defects that arise as a result of normal use of the product and does not cover any other problems including those that arise as a result of a Improper maintenance or modification b Software media parts or supplies not provided or supported by HP c Operation outside the product s specifications d Unauthorized modificati
54. P papers and other supplies go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page NOTE At this time some portions of the HP Web site are available in English only Tips for selecting and using print media e Always use media that conforms to the device specifications For more information see Understand specifications for supported media e Load only one type of media at a time into a tray If you place a special media on top of a plain media you may end up with a paper jam or an incorrect print e Load media print side down aligned against the back of the tray Align the media to the right side of the input tray and adjust the paper width guide For more information see Load media e Do not overload the trays For more information see Understand specifications for supported media HP recommends loading special media no higher than 3 4 full e To prevent jams poor print quality and other printing problems avoid the following media o Multipart forms o Media that is damaged curled or wrinkled o Media with cutouts or perforations 14 Use the device o Media that is heavily textured embossed or does not accept ink well o Media that is too lightweight or stretches easily Cards and envelopes e Avoid envelopes that have a very slick finish self stick adhesives clasps or windows Also avoid cards and env
55. Panel and then click Printers e Windows XP On the Windows taskbar click Start click Control Panel and then click Printers and Faxes 2 Double click the icon for your product to open the print queue 3 On the Printer menu make sure there are no check marks next to Pause Printing or Use Printer Offline 4 lf you made any changes try to print again To check if the printer is paused or offline Mac OS X 1 Click System Preferences click Print amp Fax and then click select the printer you want to use 2 Double click the icon for your product to open the print queue 3 If Hold is selected click Resume 4 lf you made any changes try to print again Printer Paused Your printer is currently paused Use the following to correct the error Printer Offline Document failed to print The job failed to print due to an error in the printing system Solve printing problems Ink Service Capacity Warning If you are going to move or transport the product after receiving this message make sure you keep it upright and do not tip it on its side to avoid ink leakage Printing can continue but ink system behavior might change The product has nearly maximized the ink service capacity 106 Maintain and troubleshoot Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Previously used genuine
56. ROVIDED BY THE OpenSSL PROJECT AS IST AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLI GENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE 136 Regulatory information This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim Hudson tjh cryptsoft com Copyright 2002 Sun Microsystems Inc ALL RIGHTS RESERVED ECC cipher suite support in OpenSSL originally developed by SUN MICROSYSTEMS INC and contributed to the OpenSSL project SHA2 FIPS 180 2 SHA 224 256 384 512 implementation Last update 02 02 2007 Issue date 04 30 2005 Copyright C 2005 2007 Olivier Gay lt olivier gay a3 epfl ch gt All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source
57. Republic of South Africa Hewlett Packard limited warranty statement 121 Appendix B Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device This warranty does not cover HP ink products that have been refilled remanufactured refurbished misused or tampered with During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached The end of warranty date in YYYY MM format may be found on the product as indicated Prepare the device for shipment E NOTE If you are in Japan contact HP Customer Support for more information After contacting HP Customer Support or returning to the point of purchase you might be asked to send the device in for service If you send the device in for service make sure you follow the instructions provided by HP or the associates at the point of purchase when packing and shipping the device 122 Support and warranty C Device specifications For media and media handling specifications see Understand specifications for supported media Physical specifications Product features and capacities Processor and memory specifications System requirements Network protocol specifications Embedded Web server specifications Print resolution Environmental specifications Electrical specifications Acoustic emission specifications print in Draft
58. Set minimum margins The document margins must match or exceed these margin settings in portrait orientation E NOTE These margin settings might differ depending on the selected print mode 7 9 i a Pe La Media 1 Left 2 Right 3 Top 4 Bottom margin margin margin margin U S Letter 3 3 mm 0 13 3 3 mm 0 13 3 3 mm 0 13 3 3 mm 0 13 U S Legal inch inch inch inch A4 U S Executive B5 A5 Cards Custom sized media Photo media 11 x 14 Inches 5 mm 0 197 5mm 0 197 5mm 0 197 5mm 0 197 12 x 12 Inches inch inch inch inch B4 JIS 18 Use the device continued Media 1 Left 2 Right 3 Top 4 Bottom margin margin margin margin Tabloid Super B A3 A3 inch inch inch 0 59 inch To achieve this margin setting on a computer running Windows Click the Advanced tab in the printer driver and select Minimize Margins Load media This section provides instructions for loading media into the device Load input tray 1 Lift the output tray 2 Slide the media guide out to the widest setting E NOTE If you are loading larger sized media pull the input tray to extend it 3 Insert the media print side down along the right of the tray Make sure the stack of media aligns with the right and back edges of the tray and does not exceed the line marking in the tray E NOTE Do not load paper while the device is printing Load media 19 Chapter 2 4 Slid
59. Use the following to correct the error e Replace the ink cartridges e Supplies E NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alerts consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable For information on recycling used ink supplies see HP inkjet supplies recycling program Ink Service Capacity Warning If you are going to move or transport the product after receiving this message make sure you keep it upright and do not tip it on its side to avoid ink leakage Printing can continue but ink system behavior might change The product has nearly maximized the ink service capacity Contact HP support for service Errors Windows 103 Chapter A Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Ink system failure Use the following to correct the error Turn off the product unplug the power cord and wait 10 seconds Then plug the power cord back in and turn on the product If you continue to receive this message write down the error code provided in the message on the product display and then contact HP support Go to www hp com support lf prompted choose your country region and then click Contact HP for information on calling for technic
60. X Make sure the network cable is securely connected to the device Make sure the network hub switch or router is turned on and working properly Check the computer Make sure the computer that you are using is connected to the network Check your Web browser Make sure the Web browser meets the minimum system requirements For more information see Embedded Web server specifications Solve device management problems 89 Chapter A Check the device IP address To check the IP address of the device from the control panel print the network configuration page For more information see Understand the network configuration status report Ping the device using the IP address from the command prompt For example if the IP address is 123 123 123 123 type the following at the MS DOS prompt Ce Ping 123 123 123 123 If a reply appears the IP address is correct If a time out response appears the IP address is incorrect Solve network problems E NOTE After correcting any of the following run the installation program again General network troubleshooting If you are unable to install the device software verify that o gt All cable connections to the computer and the device are secure o The network is operational and the network hub is turned on o All applications including virus protection programs spyware protection programs and firewalls are closed or disabled for computers running Windows o Make sure the device
61. a merkint osoittaa ett tuotetta ei saa h vitt talousj tteiden mukana K ytt j n velvollisuus on huolehtia siit ett h vitett v laite toimitetaan s hk ja elektroniikkalaiteromun ker yspisteeseen H vitett vien laitteiden erillinen ker ys ja kierr tys s st luonnonvaroja N in toimimalla varmistetaan my s ea eral tapahtuu tavalla joka suojelee ihmisten terveytt ja ymp rist Saat tarvittaessa lis tietoja j tteiden kierr tyspaikoista paikallisilta viranomaisilta j teyhti ilt tai tuotteen j lleenmyyj lt Anoppipn axpnotev cuckzumy omy Eupwnaikn Evwon To napov o p o o otov e on opd D om ouokevaoia tou uno eikv ei OT TO NpOldv aut Sev np nel va netaytei pa i pe d oikiak anoppippata AvriOeta euBUvn cas eivai va anoppiwete TIG axpnotes ouoKEUts of pia kaBopiopivn Povada ou ere anoppipp twv yia THY avaKUKhwon ypnoTou NAEKTPIKOU Kal NAEKTPOVIKOU EFonAIopOU H xwpioth oudAoyH Kal avakUKhwon Twv axenotwy ouokeuwy Do cupPade orn iarhpenon Twv puoikwv n pwv Kal OTN SiaopdaAton dm KS avakuk wOouv pe row Tp no wote va NpooTaTEvETAI n uyeia TWV av pwnwv Kai to nepiPaddov Tia nepioadtepes nAnpo opies os pe TO NOU pnopeite va onoppluere TIG AXPNOTEG OUOKEUEG YIA AVAKUKAWON ENIKOIVWV OTE pE TIG KATA T NOUG APp IEG APXEG 1 HE TO kat otnpa ano To onoio ayopdoate To npo v A hullad kanyagok kezel se a maganhaztartasokban az Eur pai Uni ban Ez a szimb lum amely a term ken va
62. al support Cause The printhead or the ink delivery system failed and the product can no longer print Cartridge Problem Choose your error e The following cartridge appears to be missing or damaged e Cartridge s in Wrong Slot The following cartridges are in the wrong slots The following cartridge appears to be missing or damaged Use the following to correct the error e Replace the ink cartridges e Supplies ET NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alerts consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable For information on recycling used ink supplies see HP inkjet supplies recycling program Cartridge s in Wrong Slot The following cartridges are in the wrong slots Make sure the ink cartridges are in the proper slot Use the following to correct the error Replace the ink cartridges Cartridge Problem The following cartridge has a problem 104 Maintain and troubleshoot Use the following to correct the error e Replace the ink cartridges e Supplies e HP inkjet supplies recycling program Paper Mismatch Paper detected does not match paper size or type selected Use the following to correct the error e Load media e Print on special and custom sized media e Change print settings The cartridge cradle cannot move P
63. alling for technical support Cause There was a problem with the product Advanced printhead maintenance If you are experiencing problems with printing you might have a problem with the printhead You should perform the procedures in the following sections only when directed to do so for resolving print quality issues Performing the aligning and cleaning procedures unnecessarily can waste ink and shorten the life of the cartridges Print quality troubleshooting 85 Chapter A If you receive an error message about the ink cartridges see Errors Windows for more information This section contains the following topics e Clean the printhead e Align the printhead Clean the printhead If your printed output is streaked or has any incorrect or missing colors the printhead might need to be cleaned There are two stages of cleaning Each stage lasts about two minutes uses one sheet of paper and uses an increasing amount of ink After each stage review the quality of the printed page You should only initiate the next phase of cleaning if the print quality is poor If print quality still seems poor after you complete both stages of cleaning try aligning the printer If print quality problems persist after cleaning and aligning contact HP support E NOTE Cleaning uses ink so clean the printheads only when necessary The cleaning process takes a few minutes Some noise might be generated in the process Before cleaning t
64. ally refreshing the existing page e Starting where you left the application especially useful when using setup wizards e Preventing other users from modifying the same settings while you are making changes e Remembering the EWS browser language setting For information about how to change your privacy and cookie settings and how to view or delete cookies see the documentation available with your Web browser e To open the embedded Web server e Embedded Web server pages To open the embedded Web server NOTE The device must be on a network and must have an IP address 28 Configure and manage You can open the embedded Web server by using these methods e Web browser In a supported Web browser on your computer type the IP address or hostname that has been assigned to the device For example if the IP address is 123 123 123 123 type the following address into the Web browser http 123 123 123 123 The IP address and hostname for the device are listed on the status report For more information see Understand the network configuration status report After opening the embedded Web server you can bookmark it so that you can return to it quickly e Windows taskbar Right click the HP Digital Imaging Monitor icon point to the device you wish to view and then click Network Settings EWS e Windows Vista In the Network list of devices right click the device icon and then select View device webpage Embedded Web server pag
65. ambiente e della tutela della salute Per ulteriori informazioni sui punti di raccolta delle apparecchiature da rottamare contattare il proprio comune di residenza il servizio di smaltimento dei rifiuti locale o il negozio presso il quale stato acquistato il prodotto Eliminaci n de residuos de aparatos el ctricos y electr nicos por parte de usuarios dom sticos en la Uni n Europea Este s mbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos dom sticos Por el contrario si debe eliminar este tipo de residuo es responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electr nicos y el ctricos El reciclaje y la recogida por separado de estos residuos en el momento de la eliminaci n ayudar a preservar recursos naturales y a garantizar que el reciclaje proteja la salud y el medio ambiente Si desea informaci n adicional sobre los lugares donde puede dejar estos residuos para su reciclado p ngase en contacto con las autoridades locales de su ciudad con el servicio de gesti n de residuos dom sticos o con la tienda donde adquiri el producto Likvidace vyslou il ho za zen u ivateli v dom cnosti v zem ch EU Tato zna ka na produktu nebo na jeho obalu ozna uje e tento produkt nesm b t likvidov n prost m vyhozen m do b n ho domovn ho odpadu Odpov d te za to e vyslou il za zen bude p ed no k likvidaci do stanove
66. aper into the input tray For more information see Load media Cause The product picked up two sheets of paper Solution 3 Check the ink levels Solution The ink cartridges may be running low on ink Cause Ink levels are too low Solution 4 Clean the printhead Solution Complete the printhead cleaning procedure For more information see Clean the printhead The printhead may need to be cleaned if the printer was turned off improperly NOTE Turn off the HP Printer by pressing the Power button located on the product Wait until the Power light turns off before unplugging the power cord or turning off a power strip If you improperly turn off the HP Printer the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues Cause The printhead was clogged Print quality troubleshooting Use this section to solve these print quality problems 68 Wrong inaccurate or bleeding colors Ink is not filling the text or graphics completely The printout has a horizontal band of distortion near the bottom of a borderless print Printouts have horizontal streaks or lines Printouts are faded or have dull colors Printouts seem blurry or fuzzy Printouts have vertical streaks Printouts are slanted or skewed Ink streaks on the back of the paper Paper is not picked up from the input tray Poor black text The product prints slowly Advanced printhead main
67. art the product Solution Turn off the product and then unplug the power cord Plug the power cord back in and then press the Power button to turn on the product Cause The product experienced an error The product prints meaningless characters Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Restart the product e Solution 2 Print a previously saved version of the document Solution 1 Restart the product Solution Turn off the product and your computer for 60 seconds then turn them both on and try printing again Cause There was no available memory in the product lf this did not solve the issue try the next solution Solution 2 Print a previously saved version of the document Solution Try printing another document from the same software application If this works then try printing a previously saved version of the document that is not corrupt Cause The document was corrupt Print troubleshooting 61 Chapter A Nothing happens when try to print 62 Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Turn
68. ates USA Hewlett Packard 3000 Hanover St Palo Alto 94304 U S A 650 857 1501 Declaration of conformity 129 Appendix D Environmental product stewardship program 130 Hewlett Packard is committed to providing quality products in an environmentally sound manner Design for recycling has been incorporated into this product The number of materials has been kept to a minimum while ensuring proper functionality and reliability Dissimilar materials have been designed to separate easily Fasteners and other connections are easy to locate access and remove using common tools High priority parts have been designed to access quickly for efficient disassembly and repair For more information visit HP s Commitment to the Environment Web site at www hp com hpinfo globalcitizenship environment index html This section contains the following topics e Paper use e Plastics e Material safety data sheets e Recycling program e HP inkjet supplies recycling program e Disposal of waste equipment by users in private households in the European Union e Power consumption Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281 2002 Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life Material safety data sheets Material safety data sheets MSDS can be obta
69. ck Configure Port Troubleshoot installation issues 93 Chapter A o Compare the IP address listed in the dialog box and make sure it matches the IP address listed on the network configuration page If the IP addresses are different change the IP address in the dialog box to match the address on the network configuration page o Click OK twice to save the settings and close the dialog boxes Problems connecting to a wired network e If the Network light on the device control panel does not turn on make sure that all of the General network troubleshooting conditions are met e Though it is not recommended that you assign the device with a static IP address you might resolve some installation problems such as a conflict with a personal firewall by doing so To reset the device s network settings 1 Press and hold Ss Network button press Resume button three times and release Sc Network button The Power light blinks for a few seconds Wait until the Power light is on 2 Press S Network button to print the network configuration page and verify that the network settings have been reset Clear jams Occasionally media jams during a job Try the following remedies before you attempt to clear the jam e Make sure that you are printing with media that meets specifications For more information see Select print media e Make sure to print with media that is not wrinkled folded or damaged e Make sure that th
70. cludes software written by Tim Hudson tjh cryptsoft com Copyright c 1998 2006 The OpenSSL Project All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org 4 The names OpenSSL Toolkit and OpenSSL Project must not be used to endorse or promote products derived from this software without prior written permission For written permission please contact openssl core openssl org 5 Products derived from this software may not be called OpenSSL nor may OpenSSL appear in their names without prior written permission of the OpenSSL Project 6 Redistributions of any form whatsoever must retain the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit htto www openssl org THIS SOFTWARE IS P
71. code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 Neither the name of the project nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE PROJECT OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Third party licenses 137 Index A accessibility mobility 8 support 8 visual 7 acoustic emissions 125 Add Printer installation 38 administrator settings 26 after the support period 120 align printhead 87 B blank pages tro
72. d list NOTE Some firewalls continue to cause interference even after you disable them If you continue to have problems after configuring the firewall as described above and if you are using a computer running Windows you might need to uninstall the firewall software in order to use the HP device over the network Advanced firewall information The following parts are also used by your HP device and might need to be opened on your firewall configuration Incoming ports UDP are destination ports on the computer while outgoing ports TCP are destination ports on the HP device e Incoming UDP ports 137 138 161 427 e Outgoing TCP ports 137 139 427 9100 9220 9500 The ports are used for the following functions Printing e UDP ports 427 137 161 e TCP port 9100 40 Configure and manage Photo card upload UDP ports 137 138 427 TCP port 139 Scanning UDP port 427 TCP ports 9220 9500 HP device status UDP port 161 Faxing UDP port 427 TCP port 9220 HP device installation UDP port 427 Uninstall and reinstall the software If your installation is incomplete or if you connected the USB cable to the computer before prompted by the software installation screen you might need to uninstall and then reinstall the software Do not simply delete the device application files from your computer Make sure to remove them properly using the uninstall utility provided when you installed the software tha
73. disk space Microsoft Internet Explorer 6 0 e Microsoft Windows Vista 800 MHz 32 bit x86 or 64 bit x64 processor 512MB RAM 902MB free hard disk space Microsoft Internet Explorer 7 0 e Mac OS X v10 4 11 v10 5 6 PowerPC G4 G5 or Intel Core processor 256MB memory 500 MB free hard disk space Recommended requirements e Microsoft Windows XP 32 bit Service Pack 1 Intel Pentium III or higher processor 512MB RAM 360MB free hard disk space Microsoft Internet Explorer 6 0 or later e Microsoft Windows Vista 1 GHz 32 bit x86 or 64 bit x64 processor 1GB RAM 1056MB free hard space Microsoft Internet Explorer 7 0 e Mac OS X v10 4 11 v10 5 6 PowerPC G4 G5 or Intel Core processor 512MB memory 500 MB free hard disk space Network protocol specifications Network operating system compatibility e Windows XP 32 bit Professional and Home Editions Windows Vista 32 bit and 64 bit Ultimate Enterprise and Business Edition e Mac OS X 10 4 11 and higher 10 5 x Compatible network protocols TCP IP Network management e HP Web Jetadmin plug ins e Embedded Web server Features Ability to remotely configure and manage network devices Embedded Web server specifications Requirements e A TCP IP based network IPX SPX based networks are not supported e A Web browser either Microsoft Internet Explorer 6 0 or higher Opera 8 0 or higher Mozilla Firefox 1 0 or higher or Safari 1 2 or higher e A
74. e existing ink cartridges to avoid poor print quality To continue printing using the existing ink cartridges press the Resume button NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge available to avoid possible printing delays e One or more of the ink cartridges are depleted Replace the existing ink cartridges with genuine HP ink cartridges CAUTION HP cannot guarantee the quality or reliability of non HP supplies Product failure or damage attributable to the use of non HP ink cartridge will not be covered under warranty If you believe you have purchased a genuine HP ink cartridge visit www hp com go anticounterfeit To continue printing using the existing ink cartridges press the ig Resume button You have just installed a new printhead and the ink in the ink cartridge is low There might be insufficient ink to initialize the printhead Make sure the indicated ink cartridge is properly installed If this symptom persists replace the indicated ink cartridge with new ink cartridge or press the i Resume button to continue using the existing ink cartridge 112 Control panel lights reference continued Light description Light pattern Explanation and recommended action All lights are on A non recoverable error has occurred Unplug the power cord and then plug the power cord back in
75. e 48 print quality report 48 printhead 85 replace ink cartridges 45 margins incorrect 65 setting specifications 18 text or graphic cut off 66 media skewed pages 89 specifications 15 supported sizes 16 troubleshoot feeding 88 types and weights supported 17 memory specifications 123 missing or incorrect information troubleshoot 56 model number 33 monitoring tools 26 multi feeds troubleshoot 89 N networks connector illustration 10 Ethernet connections 10 Mac OS X setup 38 operating systems supported 124 protocols supported 124 sharing Mac OS X 38 sharing Windows 36 solve problems 90 93 system requirements 124 Windows setup 36 noise information 125 O operating environment specifications 125 operating systems supported 124 output tray locating 8 media supported 18 P pages per month duty cycle 123 paper borderless printing 22 clearing jams 94 feed fails 81 guidelines custom sized 15 loading input tray 19 ordering 115 printing on custom sized 21 selecting 14 paper jams See jams paper feed problems troubleshoot 88 PCL 3 support 123 phone customer support 117 phone support 118 phone support period period for support 118 photo media sizes supported 17 photos borderless printing 22 paper guidelines 15 poor printout quality 69 ports specifications 123 power locating input 10 specifications 125 troubleshoot 55 print blank printout 67 borderless fails 58 diagnostic page
76. e active and the product is turned on If the connections are secure and nothing has printed several minutes after you sent a print job to the product check the status of the product In the HP Solution Center software click Settings and then click Status Cause The computer was not communicating with the product If this did not solve the issue try the next solution Solution 10 Restart the product Solution Turn off the product and then unplug the power cord Plug the power cord back in and then press the Power button to turn on the product Cause The product experienced an error The pages in my document came out in the wrong order Solution Print the document in reverse order When the document finishes printing the pages will be in correct order Cause The print settings were set to print the first page of your document first Because of the way the paper feeds through the product the first page will be print side up at the bottom of the stack 64 Maintain and troubleshoot The margins are not printing as expected Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Check the printer margins e Solution 2 Verify the paper size setting e Solution 3 Load the stack of paper correctly Solution 1 Check the
77. e executed through keyboard commands The software also supports Windows accessibility options such as StickyKeys ToggleKeys FilterKeys and MouseKeys The device doors buttons paper trays and paper guides can be operated by users with limited strength and reach Support For more details about the accessibility of this product and HP s commitment to product accessibility visit HP s Web site at www hp com accessibility For accessibility information for Mac OS X visit the Apple Web site at www apple com accessibility Understand the device parts e Front view e Control panel e Back view Front view Get started IN UO oO B amp B WwW bd Control panel For more information about interpreting control panel lights see Control panel lights reference Control panel Output tray Input tray Width guides Top cover Ink cartridges Printhead latch Printhead or AJOIN Power button and light Resume button and light Cancel button Network button and light Ink cartridge lights Understand the device parts 9 Chapter 1 Back view 1 Rear universal serial bus USB port Ethernet network port Power input BR WwW dD Rear access panel Connection information Recommended number of connected computers for best performance Description One computer connected with a USB cable to the rear USB 2 0 high speed port on the device USB connection Ethernet wired connection U
78. e ink cartridge did not make a snapping noise the tab might need to be readjusted Remove the ink cartridge from the slot Gently bend the tab away from the ink cartridge A CAUTION Be careful not to bend the tab out more than about 1 27 cm 0 5 inches Reinstall the ink cartridge It should now snap down into place Close the ink cartridge access door and check if the error has gone away If you still receive the error turn the product off and then on again Maintain and troubleshoot Software installation suggestions Check the computer system Make sure that your computer is running one of the supported operating systems Make sure that the computer meets at least the minimum system requirements In the Windows device manager make sure that the USB drivers have not been disabled If you are using a computer running Windows and the computer cannot detect the device run the uninstallation utility util ccc uninstall bat on the installation CD to perform a clean uninstallation of the device driver Restart your computer and reinstall the device driver Verify installation preliminaries E Make sure to use the installation CD that contains the correct installation software for your operating system Before installing software make sure that all other programs are closed If the computer does not recognize the path to the CD ROM drive that you type make sure that you are specifying the correct drive letter If
79. e input trays are loaded correctly and are not too full For more information see Load media e Clear ajam in the device e Tips for avoiding jams 94 Maintain and troubleshoot Clear a jam in the device To clear a jam 1 Remove all media from the output tray A CAUTION Trying to clear a paper jam from the front of the device can damage the print mechanism Always access and clear paper jams through the rear access panel Check the rear access panel a Push the left side of the rear access panel to the right and then pull the panel towards you b Locate any jammed media inside the device grasp it with both hands and then pull it towards you c Reinsert the rear access panel into the device Open the top cover If there is paper remaining inside the device ensure the carriage has moved to the right of the device free any paper scraps or wrinkled media and pull the media towards you through the top of the device A WARNING Do not reach into the device when it is on and the carriage is stuck When you open the top cover the carriage should return to its position on the right side of the device If it does not move to the right turn off the device before you remove any jam After clearing the jam close all covers turn on the device if you turned it off and resend the print job Tips for avoiding jams Make sure that nothing is blocking the paper path Do not overload the trays For more information see U
80. e some installation problems such as a conflict with a personal firewall by doing so As a way of helping to diagnose the problems try reducing the number of devices connected or you network or create a separate network Troubleshoot installation issues If the following topics do not help see Support and warranty for information about HP support Hardware installation suggestions Software installation suggestions Solve network problems Hardware installation suggestions Check the device Make sure that all packing tape and material have been removed from outside and inside the device Make sure that the device is loaded with paper Make sure that no lights are on or blinking except the Power light which should be on If a light other than the Power light is on or blinking there is an error For more information see Control panel lights reference Make sure that the device can print a printer status page Rear access panel is locked into place Check the hardware connections Make sure that any cords and cables that you are using are in good working order Make sure that the power cord is connected securely to both the device and to a working power outlet Check the printhead and ink cartridges Make sure that the printhead and all ink cartridges are firmly installed in their correct colorcoded slot Press down firmly on each one to ensure proper contact The device cannot work if they are not all installed Ma
81. e that is less than 3 meters 9 8 feet long to minimize the effects of these electromagnetic fields 56 Maintain and troubleshoot Placement of the text or graphics is wrong Check how the media is loaded Make sure the media width and length guides fit snugly against the edges of the stack of media and make sure the tray is not overloaded For more information see Load media Check the media size e Content on a page might be cut off if the document size is larger than the media that you are using e Make sure the media size selected in the printer driver match the size of media loaded in the tray Check the margin settings If the text or graphics are cut off at the edges of the page make sure the margin settings for the document do not exceed the printable area of your device For more information see Set minimum margins Check the page orientation setting Make sure the media size and page orientation selected in the application match the settings in the printer driver For more information see Change print settings Check the device location and length of USB cable High electromagnetic fields such as those generated by USB cables can sometimes cause slight distortions to printouts Move the device away from the source of the electromagnetic fields Also it is recommended that you use a USB cable that is less than 3 meters 9 8 feet long to minimize the effects of these electromagnetic fields If the above solutio
82. e the device Mac OS X e Configure your firewall to work with HP devices Windows only e Advanced firewall information e Uninstall and reinstall the software Manage the device The following common tools can be used to manage the device For information about accessing and using the tools see Use device management tools E NOTE Specific procedures might include other methods Windows e Device control panel e Printer driver e Toolbox e Network Toolbox e Embedded Web server Mac OS X e Device control panel e HP Utility e Embedded Web server This section contains the following topics e Monitor the device s Administer the device Configure and manage 25 Chapter 3 Monitor the device Use this tool to obtain the following information Device control panel Obtain information about the status of jobs that are being processed the operating status of the device and the status of ink cartridges Embedded Web server e Printer status information Click the Information tab and then click a selection in the left pane e Accumulated ink and media usage Click the Information tab and then click Usage Report in the left pane Toolbox Windows Ink cartridge information Click the Estimated Ink Levels tab to view the ink level information and then scroll to display the Cartridge Details button Click the button to view information about replacement cartridges HP Utility Mac OS X Ink cartridge infor
83. e the media guide in the tray to adjust it for the media size that you have loaded and then lower the output tray Change print settings You can change print settings Such as paper size or type from an application or the printer driver Changes made from an application take precedence over changes made from the printer driver However after the application is closed the settings return to the defaults configured in the driver E NOTE To set print settings for all print jobs make the changes in the printer driver For more information about the features of the Windows printer driver see the online help for the driver For more information about printing from a specific application see the documentation that came with the application e To change settings from an application for current jobs Windows e To change default settings for all future jobs Windows e Tochange settings Mac OS X To change settings from an application for current jobs Windows 1 Open the document that you want to print 2 On the File menu click Print and then click Setup Properties or Preferences Specific options may vary depending on the application that you are using 3 Click Feature tab change the desired settings according to your print job 20 Use the device To change default settings for all future jobs Windows 1 Click Start then click Printers or Printers and Faxes Or BR Click Start click Control Panel and then doub
84. ean the printhead ABCDEFG abcdefg Example of good Large Font Type The letters are sharp and clear the printer is operating correctly ABCDEFG abcdefg Example of bad Large Font Type The letters are jagged align the printer ABCDEFG abcdefg Example of bad Large Font Type The letters are smeared clean the printhead and check if the paper is curled To avoid curl store all paper flat in a resealable bag ABCDEFG abcdefg Example of bad Large Font Type The letters are ragged on one end clean the printhead If this defect occurs right after a new black cartridge is installed the printer s automatic servicing routines may solve the problem in a day or so using less ink than a printhead cleaning Alignment Patterns If the color bars and large font text look OK and the ink cartridges are not empty look at the alignment pattern directly above the color bars Example of a good alignment pattern The lines are straight Print and evaluate a print quality report 53 Chapter A UN II Il ui il Uli UI Examples of a bad alignment pattern The lines are jagged align the printer If that does not work contact HP If you see no defects If you do not see any defects on the print quality report then the printing system is working correctly There is no reason to replace supplies or have the product serviced because they are functioning
85. ed printing return any unused photo paper to the plastic bag This will prevent the photo paper from curling For more information see Select print media Cause The wrong kind of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 3 Check the ink levels Solution Check the estimated ink levels in the ink cartridges Print quality troubleshooting 7 Chapter A E NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable For more information see Check the estimated ink levels Cause The ink cartridges might have insufficient ink lf this did not solve the issue try the next solution Solution 4 Clean the printhead Solution If the previous solutions did not resolve the issue try cleaning the printhead After cleaning the printhead print a print quality report Evaluate the print quality report to see if the print quality problem still exists For more information see e Clean the printhead e Print and evaluate a print quality report Cause The printhead needed to be cleaned lf this did not solve the issue try the next solution Solution 5 Contact HP support Solution Contact HP support for service Go to www hp com
86. eeeeseeeeseacessuacessueeeseeeesseeeeseueessaees 114 DUD DNCS EE 114 Ile te tlle 0 GE 114 HPE PING E WEE 115 Support and warranty Obtaim electonie SUP OM GE 116 Contents Obfain HF telephone SUPPO GEET 117 Belore eut EE 117 DUD DOME ege e 117 AP SUPPO DY ee 118 Phone support DONO WEE 118 Telephone Support pnumbere A 119 FACING E er EE 120 After the phone Support period 120 Additional warranty Options cccseccceeeeceeeeeeeeeeeeeeeeeeeeeeeeseeeeeseeeeseeeseeeeeseeeeseeesneesseeeess 120 HP Korea CUSIOMEr SUDDO EE 120 Hewlett Packard limited warranty Statement 121 Ink cartridge warranty miormaton trenn eenn 122 Prepare the device for sbupment 122 C Device specifications Buet 123 Product features and Ree E eu 123 Processor and memory SPECIFICATIONS c ccccccccceececceeseecceusececsuueeecsuececseuaeeessaueeessuseeeeseaes 123 NEES ee hee 124 Network protocol epecificatons 124 Embedded Web Server specifcatons 124 PINCTESOUUON ceases ease a Naa re Se ate aa Saintes a ets eee ed act 125 Environmental SPCCINC ATOMS EE 125 See ee ere agers a Secrest xe dat rc Sees E e E e 125 Acoustic emission specifications print in Draft mode noise levels per ISO 7779 125 D Regulatory information eS Be FS EE 126 INOUCE TOCUISCIS N IK OFC A erst heise or NS acces lace ia etree are ey SoA ot a nt 127 VCCI Class B compliance statement for users IN Japan 127 Notice to users in Japan about the pow
87. elopes with thick irregular or curled edges or areas that are wrinkled torn or otherwise damaged e Use tightly constructed envelopes and make sure the folds are sharply creased e Load envelopes aligned according to the graphic al e Use the Best mode to print photographs Note that in this mode printing takes longer and more memory is required from your computer e Remove each sheet as it prints and set it aside to dry Allowing wet media to stack up may cause smearing Transparencies e Insert transparencies with the rough side down and the adhesive strip pointing towards the back of the device e Remove each sheet as it prints and set it aside to dry Allowing wet media to stack up may cause smearing Custom sized media e Use only custom sized media that is supported by the device e If your application supports custom sized media set the media size in the application before printing the document If not set the size in the printer driver You might need to reformat existing documents to print them correctly on custom sized media Understand specifications for supported media Use the Understand supported sizes and Understand supported media types and weights tables to determine the correct media to use with your device and determine the features that will work with your media Always use the correct media type setting in the printer driver and configure the trays for the correct media type HP recommends testing any
88. en durch Benutzer in privaten Haushalten in der EU Dieses Symbol auf dem Produkt oder dessen Verpackung gibt an dass das Produkt nicht zusammen mit dem Restm ll entsorgt werden darf Es obliegt daher Ihrer Verantwortung das Ger t an einer entsprechenden Stelle fiir die Entsorgung oder Wiederverwertung von Elektrogeraten aller Art abzugeben z B ein Wertstoffhof Die separate Sammlung und das Recyceln Ihrer alten Elektroger te zum Zeitpunkt ihrer Entsorgung tr gt zum Schutz der Umwelt bei und gew hrleistet dass sie auf eine Art und Weise recycelt werden die keine Gef hrdung f r die Gesundheit des Menschen und der Umwelt darstellt Weitere Informationen dar ber wo Sie alte Elektroger te zum Recyceln abgeben k nnen erhalten Sie bei den rtlichen Beh rden Wertstoffhofen oder dort wo Sie das Ger t erworben haben Smaltimento di apparecchiature da rottamare da parte di privati nell Unione Europea Questo simbolo che appare sul prodotto o sulla confezione indica che il prodotto non deve essere smaltito assieme agli altri rifiuti domestici Gli utenti devono provvedere allo smaltimento delle apparecchiature da rottamare portandole al luogo di raccolta indicato per il riciclaggio delle apparecchiature elettriche ed elettroniche La raccolta e il riciclaggio separati delle apparecchiature da rottamare in fase di smaltimento favoriscono la conservazione delle risorse naturali e garantiscono che tali apparecchiature vengano rottamate nel rispetto dell
89. en the setting is Offline it implies either that the IP is being assigned or negotiated by the DHCP server or that the AutolP or the network is not available 2 802 3 Wired Shows information about your wired network connection such as the hostname IP address subnet mask default gateway and server Link Configuration The possible values are 10T 100T HalfDplx FullDpIx 10T HalfDplx 100T FullDplx and 100T HalfDplx 3 Miscellaneous Shows information such as the administrator details e mDNS Shows information about the active Multicast Domain Name System mMDNS connection mDNS services are typically used on small networks for IP address and name resolution through UDP port 5353 where a conventional DNS server is not used e SLP Shows information about the current Service Location Protocol SLP connection SLP is used by network management applications for device management The device supports SNMPv1 protocol on IP networks To print the network configuration page from the device control panel Press the Network button 34 Configure and manage Configure the device Windows You can connect the device directly to a computer or you can share the device among other users on a network NOTE Microsoft Internet Explorer 6 0 or higher must be installed on the computer system to run the installation program Also you must have administrator privileges to install a printer driver on Windows XP or Window
90. er Supplies button and then follow the onscreen instructions Support On any tab click the Support button and then select a support option Perform device maintenance tasks Click the Device Services tab Configure network settings Click the Network Settings tab and then click Change Settings to launch the Network Toolbox View and change network settings From the Toolbox click the Network Settings tab Change settings click the Change Settings button Run a network diagnostic to check the network printer connection o Ifthe printer is not connected click Change Settings and then click Run Network Diagnostic o If the printer is connected when the toolbox opens click the Utilities tab and then click Run Network Diagnostic Change the printer s IP address In the Network Settings tab click Wired tab depending on the connection edit the IP Settings and then click OK Change the printer s DNS setting In the Network Settings tab click Wired tab depending on the connection edit the DNS Settings and then click OK Perform device maintenance tasks Open the Information and Support panel and then click the option for the task that you want to perform The following lists common tools that can be used to manage the device e Embedded Web server e Toolbox Windows e Use the HP Solution Center Windows e HP Utility Mac OS X Embedded Web server When the device is connected to a network you
91. er cord 127 Toxic and hazardous substance table 127 LED indicator SlAlG EE 128 Regulatory ele Wl ie ue 128 Declaration of COMONMILY 21 en eee ae ee ee eee ee nee 129 Environmental product stewardship program 130 Paper AIS Goss te cts a ice sa ceca asics seen eden a a A need 130 Se 130 OI E EE EN E 130 Se Mate fie el BEE 130 HP inkjet supplies recycling program 130 Disposal of waste equipment by users in private households in the European Beiler ZE 131 POWER COMS UPS UOM 5 sc5 tec ad oc eects E ae ee 131 Third party MN CC NSC E ER Late EE 138 1 Get started This guide provides details about how to use the device and to resolve problems e Find other resources for the product e Find the device model number e Accessibility e Understand the device parts e Connection information e Turn off the device e Eco Tips Find other resources for the product You can obtain product information and further troubleshooting resources that are not included in this guide from the following resources Resource Description Location Readme file and release Provide late breaking Included on the installation CD notes information and troubleshooting tips Device management tools Allows you to view status Available from a connected network connection information change settings computer and manage the device For more information see Embedded Web server Toolbox Microsoft Provides information about Typically
92. er software application to rotate your image 180 degrees so that the light blue gray or brown hues in your image do not print at the bottom of the page Cause The defect is more noticible in areas of uniform light colors so rotating the image may help Printouts have horizontal streaks or lines Horizontal Streaks are streaks that at right angles or perpendicular to the direction that the paper moved through the printer Try the following solutions if your printout has lines streaks or marks on it that run across the width of the page Solution 1 Make sure the paper is loaded correctly Solution 2 Check your print settings Solution 3 Check the ink levels Solution 4 Align the printhead Solution 5 Clean the printhead Solution 6 Contact HP support Solution 1 Make sure the paper is loaded correctly Solution Make sure that the paper is loaded correctly in the input tray For more information see Load media Cause The paper was not loaded correctly lf this did not solve the issue try the next solution Solution 2 Check your print settings Solution Check the print quality setting and make sure it is not set too low Print the image with a high print quality setting such as Best or Maximum dpi Check the media settings Make sure the media selected matches the media loaded in the device Cause The print quality setting on the product was set too low Print quality troubleshooting 75 Chapter A
93. es The embedded Web server contains pages that you can use to view product information and change device settings The pages also contain links to other e services Pages buttons Contents Information page Shows status information about the device its ink supplies and usage and a log of device events Such as errors NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable Settings page Shows the settings that have been configured for the device and gives you the ability to change these settings Networking page Shows network status and the network settings that have been configured for the device These pages only appear if the device is connected to a network Support and Order Supplies buttons Support provides a number of support services Order Supplies connects you to online ordering of supplies Toolbox Windows The Toolbox provides maintenance information about the device E NOTE The Toolbox can be installed from the installation CD by selecting the full installation option if the computer meets the system requirements Use device management tools 29 Chapter 3 30 This section contains the following topics e Open the Toolbox e Toolbox tabs e Network Toolbox Open the T
94. esign future products to meet our customers printing needs The data collected from the cartridge memory chip does not contain information that can be used to identify a customer or user of the cartridge or their product HP collects a sampling of the memory chips from cartridges returned to HP s free return and recycling program HP Planet Partners www hp com recycle The memory chips from this sampling are read and studied in order to improve future HP products HP partners who assist in recycling this cartridge might have access to this data as well Any third party possessing the cartridge might have access to the anonymous information on the memory chip If you prefer to not allow access to this information you can render the chip inoperable However after you render the memory chip inoperable the cartridge cannot be used in an HP product Work with ink cartridges 47 Chapter A If you are concerned about providing this anonymous information you can make this information inaccessible by turning off the memory chip s ability to collect the product s usage information To turn off usage information collection A On the product control panel press and hold the Resume button and Network button until the ink cartridge lights blink approximately five seconds and then release the buttons E NOTE If you turn off the memory chip s ability to collect the product s usage information you can still continue to use the cartridge in the
95. f the same size to help fill the tray Some media is picked up more easily if the tray is full Media is not coming out correctly e Make sure the output tray extension is extended otherwise printed pages may fall off the device e Remove excess media from the output tray There is a limit to the number of sheets the tray can hold 88 Maintain and troubleshoot Pages are skewing Make sure the media loaded in the trays is aligned to the paper guides If needed pull out the trays from the device and reload the media properly making sure that the paper guides are properly aligned Load media into the device only when it is not printing Multiple pages are being picked up Fan the media before loading Make sure the paper guides are set to the correct markings in the tray for the media size you are loading Also make sure the guides are snug but not tight against the stack Make sure the tray is not overloaded with paper Use HP media for optimum performance and efficiency Solve device management problems This section provide solutions to common problems that involve managing the device This section contains the following topic Embedded Web server cannot be opened Embedded Web server cannot be opened Check your network setup Make sure you are not using a phone cord or a cross cable to connect the device to the network For more information see Configure the device Windows or Configure the device Mac OS
96. ges were being used lf this did not solve the issue try the next solution Solution 2 Check the paper loaded in the input tray Solution Make sure the paper is loaded correctly and that it is not wrinkled or too thick e Load paper with the side you want to print on facing down For example if you are loading glossy photo paper load the paper with the glossy side down e Make sure the paper lays flat in the input tray and is not wrinkled If the paper is too close to the printhead during printing the ink might be smeared This can happen if the paper is raised wrinkled or very thick such as a mailing envelope For more information see Load media Cause The paper was loaded incorrectly or it was wrinkled or too thick Print quality troubleshooting 69 Chapter A lf this did not solve the issue try the next solution Solution 3 Check the paper type Solution HP recommends that you use HP papers or any other paper type that is appropriate for the product Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store specialty media in its original packaging inside a resealable plastic bag ona flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This will prevent the photo paper from curling NOT
97. guration utility look for an option to trust computers on the local subnet sometimes called the scope or zone By trusting all computers on the local subnet computers and devices in your home can communicate with each other while still being protected from the internet This is the easiest approach to use 2 If you do not have the option to trust computers on the local subnet add incoming UDP port 427 to your firewall s list of allowed ports E NOTE Not all firewalls require you to differentiate between incoming and outgoing ports but some do Another common problem is that HP software is not trusted by your firewall to access the network This can happen if you answered block to any firewall dialog boxes that appeared when you installed the HP software If this occurs and if you are using a computer running Windows check that the following programs are in your firewall s list of trusted applications add any that are missing e hpqste08 exe located in C program files HP digital imaging bin e hpqtra08 exe located in C program files HP digital imaging bin e hpqdirec exe located in C program files HP digital imaging bin e hpqthb08 exe located in C program files HP digital imaging bin e hpzinw12 exe located in C Windows System32 e hpzipm12 exe located in C Windows System32 E NOTE Refer to your firewall documentation on how to configure the firewall port settings and how to add HP files to the truste
98. gy annak csomagol s n van felt ntetve azt jelzi hogy a term k nem kezelhet egy tt az egy b h ztart si hullad kkal Az On feladata hogy a k sz l k hullad kanyagait eljuttassa olyan kijel lt gy jt helyre amely az elektromos hullad kanyagok s az elektronikus berendez sek jrahasznos t s val foglalkozik A hullad kanyagok elk l n tett gy jt se s jrahasznos t sa hozz j rul a term szeti er forr sok meg rz s hez egy ttal azt is biztos tja hogy a hullad k jrahasznos t sa az eg szs gre s a k rnyezetre nem rtalmas m don t rt nik Ha t j koztat st szeretne kapni azokr l a helyekr l ahol leadhatja jrahasznos t sra a hullad kanyagokat forduljon a helyi nkorm nyzathoz a h ztart si hullad k begy jt s vel foglalkoz v llalathoz vagy a term k forgalmaz j hoz Lietot ju atbr vo an s no neder g m ier c m Eiropas Savien bas priv taj s m jsaimniec b s Sis simbols uz ier ces vai t s iepakojuma nor da ka o ier ci nedr kst izmest kop ar p r jiem m jsaimniec bas atkritumiem J s esat atbild gs par atbr vo anos no neder g s ier ces to nododot nor d taj sav k anas viet lai tiktu veikta neder g elektrisk un elektronisk apr kojuma otrreiz j p rstr de Speci la neder g s ier ces sav k ana un otrreiz j p rstr de pal dz taup t dabas resursus un nodro ina t du otrreiz jo p rstr di kas sarg cilv ku vesel bu un apk rt jo v
99. he onscreen instructions to complete the installation E NOTE To share the device with Windows client computers see Install the device software on client computers and To share the device on a locally shared network Install the device software on client computers After printer drivers are installed on the computer that is acting as the print server the printing functionality can be shared Individual Windows users who want to use the network device must install the software on their computers clients A client computer can connect to the device in the following ways e Inthe Printers folder double click the Add Printer icon and follow the instructions for a network installation For more information see Install the printer driver using Add Printer e On the network browse to the device and drag it to your Printers folder e Add the device and install the software from the INF file on your network On the installation CD the INF files are stored in the root directory of the CD Configure the device Windows 37 Chapter 3 Install the printer driver using Add Printer 1 SE ZS en Ss Click Start then click Printers or Printers and Faxes Or Click Start click Control Panel and then double click Printers Double click Add Printer and then click Next Select Network Printer or Network Printer Server Click Next Do one of the following Type in the network path or queue name of the shared device and then clic
100. he printheads make sure you load paper For more information see Load media Not turning the device off properly can cause print quality problems For more information see Turn off the device To clean the printhead from the control panel 1 Load letter A4 or legal unused plain white paper into the main input tray 2 Press and hold il Power button press xv Cancel button two times press Ly Resume button one time and release t Power button To clean the printhead from the Printer Toolbox Windows Load letter A4 or legal unused plain white paper into the main input tray In the HP Solution Center click Settings In the Print Settings area click Printer Toolbox Gef E NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Features tab and then click Printer Services The Printer Toolbox appears 4 Click the Device Services tab Click Clean Printhead 6 Follow the prompts until you are satisfied with the quality of the output and then click Done pi 86 Maintain and troubleshoot To clean the printhead from the Toolbox Mac OS X 1 Click the HP Utility icon in the Dock E NOTE If HP Utility is not in the Dock click the Spotlight icon on the right side of the menu bar type HP Utility in the box and then click the HP Utility entry 2 Select Clean Printheads and then click Clean To clean the printhead from the embedded Web
101. his page contains information about the device and the supplies For more information see Understand the printer status page Print a Print Quality Diagnostic Page Allows you to print the print quality diagnostic report of the device This page contains information about the device and ink cartridges continued Tabs Contents e Align Printheads Guides you through aligning the printheads For more information see Align the printhead e Clean Printheads Guides you through cleaning the printheads For more information see Clean the printhead Network Settings Gives information on the network settings Click Change Settings to open the Network Toolbox and change some network settings Network Toolbox The Network Toolbox allows you to view and change some network settings You can change the IP address and perform tests E NOTE The Network Toolbox is only available if you have set up the device on a network To open the Network Toolbox 1 Open the Toolbox 2 Click the Network Settings tab 3 Click the Change Settings button 4 Do one of the following e To change wired network settings click Wired Settings e Torun a diagnostic test click Utilities Use the HP Solution Center Windows Use the HP Solution Center to change print settings order supplies and access the onscreen Help The features available in the HP Solution Center vary depending on the devices you have installed The HP Solution Ce
102. hnical support drivers supplies ordering information and other options such as e Access online support pages e Send HP an e mail message for answers to your questions e Connect with an HP technician by using online chat e Check for software updates You can also obtain support from HP from the following electronic sources e Toolbox Windows The Toolbox provides easy step by step solutions to common printing problems For more information see Toolbox Windows e Embedded Web server When the device is connected to a network you can use the embedded Web server to view status information change settings and manage the device at your computer For more information see Embedded Web server Support options and availability vary by product country region and language Support and warranty Obtain HP telephone support During the warranty period you may obtain assistance from the HP Customer Care Center A NOTE HP does not provide telephone support for Linux printing All support is provided online at the following web site https launchpad net hplip Click the Ask a question button to begin the support process If you are using Windows or Mac OS X these operating systems are not supported by HPLIP Please go to the HP web site for additional support and assistance This section contains the following topics e Before you call e Support process e HP support by phone e Additional warranty options e HP Korea cus
103. ice 2 Visit the HP online support Web site at www hp com support HP online support is available to all HP customers It is the fastest source for up to date device information and expert assistance and includes the following features e Fast access to qualified online support specialists e Software and driver updates for the HP device Obtain HP telephone support 117 Appendix B e Valuable troubleshooting information for common problems e Proactive device updates support alerts and HP newsgrams that are available when you register the HP device 3 Call HP support Support options and availability vary by device country region and language HP support by phone The phone support numbers and associated costs listed here are those in effect at time of this material publication For the most current HP list of telephone support numbers and call cost information see www hp com support This section contains the following topics e Phone support period e Telephone support numbers e Placing a call e After the phone support period Phone support period One year of phone support is available in North America Asia Pacific and Latin America including Mexico To determine the duration of phone support in Europe the Middle East and Africa go to www hp com support Standard phone company charges apply 118 Support and warranty Telephone support numbers For the most current list of telephone support numbers see www h
104. idi ai ieg tu papildu inform ciju par to kur otrreiz jai p rstr dei var nog d t neder go ier ci l dzu sazinieties ar viet jo pa vald bu m jsaimniec bas atkritumu sav k anas dienestu vai veikalu kur ieg d j ties o ier ci Europos Sqjungos vartotoj ir priva i namy ki atliekamos jrangos i metimas Sis simbolis ant produkto arba jo pakuot s nurodo kad produktas negali biti i mestas kartu su kitomis namy kio atliekomis J s privalote i mesti savo atliekam jrangq atiduodami jq j atliekamos elektronikos ir elektros jrangos perdirbimo punktus Jei atliekama jranga bus atskirai surenkama ir perdirbama bus i saugomi nat ral s i tekliai ir u tikrinama kad ranga yra perdirbta mogaus sveikat ir gamtq tausojan iu b du D l informacijos apie tai kur galite i mesti atliekamq perdirbti skirt jrangq kreipkit s atitinkam vietos tarnyb namy kio atlieky i ve imo tarnybq arba parduotuv kurioje pirkote produkt Utylizacja zu ytego sprz tu przez u ytkownik w domowych w Unii Europejskiej Symbol ten umieszczony na produkcie lub opakowaniu oznacza e tego produktu nie nale y wyrzuca razem z innymi odpadami domowymi U ytkownik jest odpowiedzialny za dostarczenie zu ytego sprz tu do wyznaczonego punktu gromadzenia zu ytych urz dze elekirycznyeh i elektronicznych Gromadzenie osobno i recykling tego typu odpad w przyczynia si do ochrony zasob w naturalnych i jest bezpieczny dla zdr
105. ile menu A check mark appears when it is selected The Print dialog box appears Make sure that the product is the selected printer If your Web browser supports it select the items on the Web page that you want to include in the printout For example in Internet Explorer click the Options tab to select options such as As laid out on screen Only the selected frame and Print all linked documents Click Print or OK to print the Web page TIP To print Web pages correctly you might need to set your print orientation to Landscape Cancel a print job You can cancel a print job using one of the following methods Control panel Press the 3 Cancel button This clears the job that the device is currently processing It does not affect jobs waiting to be processed Windows Double click the printer icon that appears in the lower right corner of the computer screen Select the print job and then press the Delete key on the keyboard Mac OS X Click the printer icon in the Dock select the document and then click Delete 24 Use the device 3 Configure and manage This information is intended for the administrator or individual who is responsible for managing the device This section contains information about the following topics e Manage the device e Use device management tools e Understand the printer status page e Understand the network configuration status report e Configure the device Windows e Configur
106. incorrectly If this did not solve the issue try the next solution Solution 2 Check the envelope type Solution Do not use shiny or embossed envelopes or envelopes that have clasps or windows Cause The wrong type of envelope was loaded If this did not solve the issue try the next solution Solution 3 Tuck the flaps to avoid paper jams Solution To avoid paper jams tuck the flaps inside the envelopes Cause The flaps might get caught in the rollers Borderless printing produces unexpected results Solution Try printing the image from the photo imaging software that came with the product Cause Printing a borderless image from a non HP software application produced unexpected results The product is not responding Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Turn on the product e Solution 2 Load paper in the input tray e Solution 3 Select the correct printer 58 Maintain and troubleshoot e Solution 4 Check the printer driver status e Solution 5 Wait until the product completes the current operation e Solution 6 Remove all cancelled print jobs from the queue e Solution 7 Clear the paper jam e Solution 8 Make sure the print carriage can move freely e Solution 9 Check the connection from the
107. ined from the HP Web site at www hp com go msds Recycling program HP offers an increasing number of product return and recycling programs in many countries regions and partners with some of the largest electronic recycling centers throughout the world HP conserves resources by reselling some of its most popular products For more information regarding recycling of HP products please visit www hp com hpinfo globalcitizenship environment recycle HP inkjet supplies recycling program HP is committed to protecting the environment The HP Inkjet Supplies Recycling Program is available in many countries regions and lets you recycle used print cartridges and ink cartridges free of charge For more information go to the following Web site www hp com hpinfo globalcitizenship environment recycle Regulatory information Disposal of waste equipment by users in private households in the European Union English Francais Nederlands Dansk Cesky Espa ol Italiano Eesti 5 x gt E a wi Portugu s Polski Lietuvi kai Latviski Magyar Svenska Sloven ina Sloven ina Bonrapcku ana Rom Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment b handin it over to a designated collection poin
108. ion and assign the image size Make sure the size corresponds to the media size on which you are printing the image You can also gain access to this feature from the Printing Shortcuts tab Windows only Open the printer driver select the Printing Shortcuts tab and select the printing shortcut for this print job from the drop down list NOTE Not all applications support borderless printing To print a borderless document Windows To print a borderless document Mac OS X To print a borderless document Windows 22 1 2 Load the appropriate media For more information see Load media Open the file that you want to print Use the device eS From the application open the printer driver a Click File and then click Print b Click Properties Setup or Preferences Select the print settings shortcut you want to use Change any other print settings and then click OK Print the document If you printed on photo media with a tear off tab remove the tab to make the document completely borderless To print a borderless document Mac OS X 1 2 3 oS oS 10 11 12 Load the appropriate media For more information see Load media Open the file that you want to print Click File and then click Page Setup E NOTE Some Mac OS X v10 5 applications do not have a Page Setup menu it is included in the Print menu Select the borderless media size and then click OK Click File and then click Print
109. is installed on the same subnet as the computers that will be using the device o Ifthe installation program cannot discover the device print the network configuration page and enter the IP address manually in the installation program For more information see Understand the network configuration status report If you are using a computer running Windows make sure that the network ports created in the device driver match the device IP address o Print the device s network configuration page o Click Start point to Settings and then click Printers or Printers and Faxes lt Of Click Start click Control Panel and then double click Printers o Right click the device icon click Properties and then click the Ports tab o Select the TCP IP port for the device and then click Configure Port o Compare the IP address listed in the dialog box and make sure it matches the IP address listed on the network configuration page If the IP addresses are different change the IP address in the dialog box to match the address on the network configuration page o Click OK twice to save the settings and close the dialog boxes 90 Maintain and troubleshoot Problems connecting to a wired network If the Network light on the device control panel does not turn on make sure that all of the General network troubleshooting conditions are met Though it is not recommended that you assign the device with a static IP address you might resolv
110. ission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE Third party licenses 133 Appendix D OpenSSL Copyright C 1995 1998 Eric Young eay cryptsoft com All rights reserved This package is an SSL implementation written by Eric Young eay cryptsoft com The implementation was written so as to conform with Netscapes SSL This library is tree for commercial and non commercial use as long as the following conditions are aheared to The following conditions apply to all code found in this distribution be it the RC4 RSA lhash DES etc code not just the SSL code The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson tjh cryptsoft com Copyright remains Eric Young s and as such any Copyright notices in the code are not to be removed If this package is used in a product Eric Young should be given attribution as the author of the parts of the library used This can be in
111. istrator 26 printer driver 20 printing default 21 setup connection types 10 Windows 35 Windows networks 36 shipping the device 122 skew troubleshoot print 89 slow print troubleshoot 55 smeared ink 69 software connection types 10 installation Mac OS X 38 installation Windows 35 uninstalling Windows 41 warranty 121 Solution Center 31 sound pressure 125 specifications acoustic emissions 125 electrical 125 media 15 network protocols 124 operating environment 125 physical 123 processor and memory 123 storage environment 125 system requirements 124 speed troubleshoot print 55 status self test diagnostic page 33 supplies 26 storage environment specifications 125 supplies ordering 114 ordering online 114 self test diagnostic page 33 status 26 yields 123 support See customer support support process 117 system requirements 124 T telephone customer support 117 temperature specifications 125 text cut off 66 jagged 83 meaningless characters 61 not filled in 72 smooth fonts 83 troubleshoot 57 Toolbox Windows about 29 administrator settings 27 Estimated Ink Level tab 30 opening 30 Services tab 30 transparencies 15 tray capacity 17 media sizes supported 16 media types and weights supported 17 trays capacities 17 clearing jams 94 loading paper 19 locating 8 media sizes supported 16 paper guides illustration 8 troubleshoot feeding 88 troubleshoot blank pages printed 56 cut off pages incorrect text
112. k Next Click Have Disk when prompted to select the device model Click Next and locate the device in the list of shared printers Click Next and follow the onscreen instructions to complete the installation Configure the device Mac OS X You can use the device with a single Macintosh computer using a USB cable or you can share it among other users on a network This section contains the following topics To install the software for network or direct connection To share the device on a locally shared network To install the software for network or direct connection E E e NOTE Ifyou are installing the device on a wired network connect the Ethernet cable before installing the software Insert the installation CD into the CD drive Double click the Install HP Software icon Click Install Software and follow the onscreen instructions When prompted connect the device to your computer If necessary share the device with other Macintosh computer users e Direct connection Share the device with the other Macintosh computer users For more information see To share the device on a locally shared network e Network connection Individual Macintosh computer users who want to use the device on the network must install the device software on their computers To share the device on a locally shared network When you connect the device directly you can share it with other computers using a simple form of networking known as
113. k cartridges were being used lf this did not solve the issue try the next solution Maintain and troubleshoot Solution 2 Check the ink levels Solution Check the estimated ink levels in the ink cartridges E NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alerts consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable For more information see Check the estimated ink levels Cause The ink cartridges might have insufficient ink lf this did not solve the issue try the next solution Solution 3 Check the print settings Solution Check the print settings e Check the paper type setting to make sure it matches the type of paper loaded in the input tray e Check the print quality setting and make sure it is not set too low Print the image with a high print quality setting such as Best or Maximum dpi Cause The paper type or print quality settings were set incorrectly If this did not solve the issue try the next solution Solution 4 Check the paper type Solution HP recommends that you use HP papers or any other paper type that is appropriate for the product Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store specialty media in its original packaging i
114. k the HP Utility icon in the Dock ET NOTE If HP Utility is not in the Dock click the Spotlight icon on the right side of the menu bar type HP Utility in the box and then click the HP Utility entry 2 Select Align and then click Align Print quality troubleshooting 87 Chapter A To align the printhead from the embedded Web server 1 Load letter A4 or legal unused plain white paper into the main input tray 2 Click the Settings tab click Device Services in the left pane select Align Printer from the drop down list in the Print Quality section and then click Run Diagnostic Solve paper feed problems Media is not supported for the printer or tray Use only media that is supported for the device and the tray being used For more information see Understand specifications for supported media Media is not picked up from a tray e Make sure media is loaded in the tray For more information see Load media Fan the media before loading e Make sure the paper guides are set to the correct markings in the tray for the media size you are loading Also make sure the guides are snug but not tight against the stack e Make sure media in the tray is not curled Uncurl paper by bending it in the opposite direction of the curl e When using thin special media make sure that the tray is completely loaded If you are using special media that is only available in small quantities try placing the special media on top of other paper o
115. ke sure that all latches and covers are closed properly Troubleshoot installation issues 91 Chapter A 92 Make sure the ink cartridges are properly installed 1 2 10 11 12 13 Make sure the product is turned on Open the ink cartridge access door by lifting from the front right of the product until the door locks into place NOTE Wait until the print carriage stops moving before proceeding Make sure the ink cartridges are installed in the correct slots Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon and color Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely down Press down on any cartridges that are sticking up They should snap down into place If an ink cartridge was sticking up and you were able to snap it back down into place close the ink cartridge access door and check if the error has gone away e If the error has gone away stop troubleshooting here The error has been resolved e If the error has not gone away proceed to the next step e f none of the ink cartridges were sticking up proceed to the next step Locate the ink cartridge that is indicated in the error and then press the tab on the ink cartridge to release it from the slot Press the ink cartridge back down into place The tab should make a snapping noise when the ink cartridge is correctly seated If th
116. kes a long time to print Check the system configuration and resources Make sure the computer meets the minimum system requirements for the device For more information see System requirements Check the device software settings Print speed is slower when Best or Maximum dpi is selected as the print quality To increase the print speed select different print settings in the device driver For more information see Change print settings Low ink levels Check the estimated ink levels in the ink cartridges ET NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable The ink cartridges might have insufficient ink Insufficient ink may cause the printhead to overheat When the printhead overheats the printer slows down to allow it to cool Solve printing problems 55 Chapter A Blank or partial page printed Check the ink levels The ink cartridges may be running low on ink Clean the printhead Complete the printhead cleaning procedure For more information see Clean the printhead The printhead may need to be cleaned if the printer was turned off improperly ET NOTE Turn off the HP Printer by pressing the Power button located on the product Wait until the Power light turns off before unplugging
117. le GDrintng 67 PAINE GUGIITY TFOUDISSNOOUNG EE 68 Wrong inaccurate Or bleeding colors 69 Ink is not filling the text or graphics compleielv 72 The printout has a horizontal band of distortion near the bottom of a borderless Si 14 Printouts have horizontal streaks or mes 75 Printouts are faded or Nave dull colorg 77 Printouts Seem Dlurry Or EE 78 Printouts are slanted or skewed 80 Ink streaks on the back Of the paper 81 Paper is not picked up from the input ra 81 POO DIACK TOX GE 83 Keele elle lee EE 85 Advanced printhead maimtenance 85 Clean the PrintNG Ad DEE 86 Align Me pinhead EE 87 Solve paper feed Problems ccccceccccseccceececeececeneecaececeesecscesseeeseeeeeessgeeeeeesseeesseeesseeeees 88 Solve device management Droblems 89 Embedded Web server cannot be opene 89 SOVS NetWork PODIEN Se ia e eeh a dad aaa 90 Troubleshoot installation esues 91 Hardware installation sugdestions NEEN 91 Software installation suggdesions 93 Solve network iren EE 93 El Eu EE 94 Clear a fami Ne EIERE se ae a oe i ae Io i 95 AOS TOR AN OIGIING JANIS EE 95 EPROPS Welle e WS as ssc et se hie aids ac eects aden eb eee Adal ates st 96 Printhead Problem The printhead appears to be missing or damaged 96 Incompatible Gi Tute AG ME 96 Printhead problem and advanced printhead mamtenance 96 Printhead problem The following printhead has a problem 97 Advanced printhead maimtenance 97 D vice Disconnected WEEN 102 Ian
118. le click Printers NOTE If prompted enter the computer administrator s password Right click the printer icon then click Print Preferences or Printing Preferences and then click Features tab Change the settings that you want and then click OK To change settings Mac OS X 1 E On the File menu click Page Setup E NOTE In Mac OS X v10 5 some applications do not have a Page Setup menu it is part of the Print menu Change the settings that you want such as paper size and then click OK On the File menu click Print to open the printer driver Change the settings that you want such as media type and then click OK or Print Print on special and custom sized media To print on special or custom sized media Windows 1 2 oa oa oO Load the appropriate media For more information see Load media With a document open click Print on the File menu and then click Setup Properties or Preferences Click the Features tab Select the media size from the Size drop down list If you do not see the media size create a custom media size a Select Custom from the drop down list b Type a name for the new custom size c In the Width and Height boxes type the dimensions and then click Save d Click OK twice to close the Properties or Preferences dialog box Open the dialog box again e Select the new custom size Select the paper type in the Paper type drop down list Select the media s
119. lease turn device power off Check device for a paper jam or other obstruction Use the following to correct the error e Clear ajam in the device e Hardware installation suggestions Paper Jam There is a paper jam or misfeed Clear the jam and press the Resume button on the printer Use the following to correct the error Clear a jam in the device The printer is out of paper Load more paper and press the Resume button on the front of the printer Use the following to correct the error Load media Incompatible Cartridge s Choose your error e The following cartridge is not intended for use in this printer e The following cartridges are not intended for use in this printer as it is currently configured The following cartridge is not intended for use in this printer Use the following to correct the error e Replace the ink cartridges e Supplies e HP inkjet supplies recycling program Errors Windows 105 Chapter A The following cartridges are not intended for use in this printer as it is currently configured Use the following to correct the error e Replace the ink cartridges e Supplies e HP inkjet supplies recycling program Printer Offline Your printer is currently offline Use the following to correct the error To check if the printer is paused or offline Windows 1 Depending upon your operating system do one of the following e Windows Vista On the Windows taskbar click Start click Control
120. lf this did not solve the issue try the next solution Solution 3 Check the ink levels Solution Check the estimated ink levels in the ink cartridges E NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable For more information see Check the estimated ink levels Cause The ink cartridges might have insufficient ink If this did not solve the issue try the next solution Solution 4 Align the printhead Solution Align the printhead Aligning the printer can help ensure excellent print quality For more information see Align the printhead Cause The printer needed to be aligned lf this did not solve the issue try the next solution Solution 5 Clean the printhead Solution Check the following potential problems and then clean the printhead After cleaning the printhead print a print quality report Evaluate the print quality report to see if the print quality problem still exists For more information see e Clean the printhead e Print and evaluate a print quality report Cause The printhead needed to be cleaned If this did not solve the issue try the next solution Solution 6 Contact HP support Solution Contact HP support for service Go to www hp com support
121. llowing to prevent ink leaking from the printhead assembly or other damage from occurring to the product o Make sure you turn off the product by pressing theith Power button The printhead assembly should be parked on the right side of the product in the service station o Make sure you leave the ink cartridges and printhead installed o gt The product must be transported sitting flat it should not be placed on its side back front or top Related topics Check the estimated ink levels Clean the printhead Check the estimated ink levels You can check the estimated ink levels from the HP Solution Center Toolbox Windows the HP Utility Mac OS X or the embedded Web server For information about using these tools see Use device management tools You can also print the Printer Status page to view this information see Understand the printer status page ET NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge available to avoid possible printing delays You do not have to replace the cartridges until the print quality is unacceptable NOTE Ifyou have installed a refilled or remanufactured cartridge or a cartridge that has been used in another printer the ink level indicator might be inaccurate or unavailable NOTE Ink from the cartridges is used in the printing process in a number of different ways including in the
122. mation Click Supplies Status HP Solution Center Provides current status of the device Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable Administer the device 26 This section provides information about administering the device and modifying settings Use this tool to do the following Control panel Reset the network settings Press and hold the h Power button press Ser Network button two times press the sg Cancel button three times and release the Power button For more information see Troubleshooting tips and resources Embedded Web server s Set embedded Web server password Click the Settings tab and then click Security in the left pane e Perform device maintenance tasks Click the Settings tab and then click Device Services in the left pane e Language or country region Click the Settings tab and then click International in the left pane e Configure network settings Click the Networking tab and then click an option in the left pane Configure and manage continued Use this tool Toolbox Windows Network Toolbox Windows HP Printer Utility Mac OS X Use device management tools to do the following Order supplies On any tab click the Ord
123. mode noise levels per ISO 7779 Physical specifications Size width x depth x height Device 575 x 402 x 181 mm 22 7 x 15 8 x 7 13 inches Device weight does not include printing supplies Device 6 7 kg 14 76 Ib Product features and capacities Feature Capacity Connectivity e USB 2 0 compliant high speed e Wired network Ink cartridges Four ink cartridges black yellow magenta cyan Supply yields Visit www hp com pageyield for more information on estimated ink cartridge yields Device languages HP PCL 3 HP PCL 3 GUI Font support US fonts CG Times CG Times Italic Universe Universe Italic Courier Courier Italic Letter Gothic Letter Gothic Italic Duty cycle Up to 7000 pages per month Processor and memory specifications Device processor 1 92 MHz ARM946ES ETM9 medium Device memory 64 MB built in RAM 32 MB built in Flash ROM Device specifications 123 Appendix C System requirements E NOTE For the most current information about supported operating systems and system requirements visit http www hp com support Operating system compatibility e For Windows XP SP 1 Starter Edition and Windows Vista Starter Edition only printer drivers and the Toolbox are available e Linux For more information see http www hp com go linuxprinting Minimum requirements e Microsoft Windows XP 32 bit Service Pack 1 Intel Pentium II or Celeron processor 512 MB RAM 225MB free hard
124. n For more information see Print borderless Cause Borderless printing was enabled By selecting the Borderless option your printed photo was enlarged and centered to fit the printable area of the page Depending on the relative sizes of the digital photo and the paper on which you are printing this could result in some parts of the image being cropped A blank page came out while printing Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Remove any extra pages or lines at the end of the document e Solution 2 Load paper in the input tray e Solution 3 Check the ink levels e Solution 4 Clean the printhead Solution 1 Remove any extra pages or lines at the end of the document Solution Open the documentfile in your software application and remove any extra pages or lines at the end of the document Cause The document you were printing contained an additional blank page If this did not solve the issue try the next solution Print troubleshooting 67 Chapter A Solution 2 Load paper in the input tray Solution If the product has only a few sheets remaining load more paper in the input tray If there is plenty of paper in the input tray remove the paper tap the stack of paper against a flat surface and reload the p
125. n ch sb rn ch m st ur en ch k recyklaci vyslouzilych elektrick ch a elektronick ch za zen Likvidace vyslou il ho za zen samostatn m sb rem a recyklac napom h zachov n p rodn ch zdroj a zaji uje e recyklace prob hne zp sobem chr n c m lidsk zdrav a ivotn prost ed Dal informace o tom kam m ete woe za zen p edat k recyklaci m ete z skat od ad m stn samospr vy od spole nosti prov d j c svoz a likvidaci domovn ho odpadu nebo v obchod kde jste produkt zakoupili Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU Dette symbol p produktet eller p dets emballage indikerer at produktet ikke m bortskaffes sammen med andet husholdningsaffald stedet er det dit ansvar at bortskaffe affaldsudstyr ved at aflevere det p dertil beregnede indsamlingssteder med henblik p genbrug af elektrisk og elektronisk affaldsudstyr Den separate indsamling og genbrug af dit affaldsudstyr p tidspunktet for bortskaffelse er med til at bevare naturlige ressourcer og sikre at genbrug finder sted p en m de der beskytter menneskers helbred samt milj et Hvis du vil vide mere om hvor du kan aflevere dit affaldsudstyr til genbrug Pan du kontakte kommunen det lokale renovationsv sen eller den forretning hvor du k bte produktet Afvoer van afgedankte apparatuur door gebruikers in particuliere huishoudens in de Europese Unie Dit symbool op het product of de
126. n HP telephone support HP Solution Center Windows Allows you to change device Typically installed with the settings order supplies start device software and access the onscreen Help Depending on the devices you have installed the HP Solution Center provides additional features such as access to the HP photo and imaging software For more information see Use the HP Solution Center Windows Find the device model number In addition to the model name that appears on the front of the device this device has a specific model number You can use this number to help determine which supplies are available for your product as well as when obtaining support The model number is printed on a label located inside the device near the ink cartridges area Accessibility The device provides a number of features that make it accessible for people with disabilities Visual Accessibility 7 Chapter 1 The device software is accessible for users with visual impairments or low vision through the use of your operating system s accessibility options and features It also supports most assistive technology such as screen readers Braille readers and voice to text applications For users who are color blind colored buttons and tabs used in the software and on the control panel have simple text or icon labels that convey the appropriate action Mobility For users with mobility impairments the device software functions can b
127. n Light pattern The Power light and the Resume light are on The Power light is on and the ink cartridge lights blink one after the the other from left to right The Power light blinks and the ink cartridge lights blink one after the other from left to right Control panel lights reference Explanation and recommended action A cover is not closed completely Make sure all covers are completely closed The printhead is missing or faulty Reinstall the printhead For more information see Advanced printhead maintenance If the error persists replace the printhead The printhead is incompatible Reinstall the printhead For more information see Advanced printhead maintenance If the error persists replace the printhead continued Light description Light pattern The Power light is on and one or more of the ink cartridge lights blink The Power light and one or more of the ink cartridge lights blink The Power light is on and one or more of the ink cartridge lights are on Explanation and recommended action One or more of the ink cartridges are missing There is a duplicate cartridge installed in the device e Install the indicated ink cartridge and then try to print Remove and re insert the ink cartridge a few times if necessary e Ifthe error persists replace the indicated ink cartridge Ink level is low and might affect print quality Replace
128. n is complete the HP Digital Imaging Monitor icon appears in the Windows system tray To uninstall from a Windows computer method 2 E NOTE Use this method if Uninstall is not available in the Windows Start menu 1 On the Windows taskbar click Start select Control Panel and then click Add Remove Programs Or Click Start click Control Panel and then click Uninstall a program 2 Select the device you want to uninstall and then click Change Remove or Uninstall Change 3 Disconnect the device from your computer 4 Restart your computer NOTE Itis important that you disconnect the device before restarting your computer Do not connect the device to your computer until after you have reinstalled the software To uninstall from a Windows computer method 3 NOTE Use this method if Uninstall is not available in the Windows Start menu 1 Insert the device installation CD into your computer s CD ROM drive and then start the Setup program 2 Disconnect the device from your computer Select Uninstall and follow the onscreen directions 4 Restart your computer SS E NOTE Itis important that you disconnect the device before restarting your computer Do not connect the device to your computer until after you have reinstalled the software To uninstall from a Macintosh computer Open the Finder Double click Applications Double click Hewlett Packard Double click HP Uninstaller Select your device and
129. nd evaluate a print quality report Cause The printhead needed to be cleaned If this did not solve the issue try the next solution Solution 8 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem with the printhead Ink is not filling the text or graphics completely 72 Try the following solutions if the ink is not filling the text or image completely so that it appears that parts are missing or blank Solution 1 Make sure you are using genuine HP ink cartridges Solution 2 Check the ink levels Solution 3 Check the print settings Solution 4 Check the paper type Solution 5 Clean the printhead Solution 6 Contact HP support Solution 1 Make sure you are using genuine HP ink cartridges Solution Check to see if your ink cartridges are genuine HP ink cartridges HP recommends that you use genuine HP ink cartridges Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results time after time E NOTE HP cannot guarantee the quality or reliability of non HP supplies Product service or repairs required as a result of using a non HP supply will not be covered under warranty If you believe you purchased genuine HP ink cartridges go to www hp com go anticounterfeit Cause Non HP in
130. nderstand specifications for supported media Load paper properly and when the device is not printing For more information see Load media Do not use media that is curled or crumpled Always use media that conforms with specifications For more information see Select print media Clear jams 95 Chapter A Make sure the output tray is not overly full Make sure the media guide are adjusted snugly against the media but do not crinkle or bend the media Errors Windows Printhead Problem The printhead appears to be missing or damaged Incompatible Printhead Printhead problem and advanced printhead maintenance Device Disconnected Ink Alert Cartridge Problem Cartridge Problem Paper Mismatch The cartridge cradle cannot move Paper Jam The printer is out of paper Incompatible Cartridge s Printer Offline Printer Paused Document failed to print Ink Service Capacity Warning Previously used genuine HP cartridge General printer error Printhead Problem The printhead appears to be missing or damaged Use the following to correct the error Advanced printhead maintenance Incompatible Printhead The printhead installed is not intended for use in this printer or it may be damaged Use the following to correct the error Advanced printhead maintenance Supplies Printhead problem and advanced printhead maintenance This section covers the following topics Printhead problem The following printhead
131. ndicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable 3 Printhead Status Shows the colors printhead health part numbers first install dates warranty dates and accumulated ink usages To print the Printer Status page e Control panel Press and hold3 Cancel button for 3 seconds e Toolbox Windows Click the Device Services tab and then click Print a Printer Status Report e HP Utility Mac OS X Click Device Information and then click Print Configuration Page e Embedded Web server Click Settings under Device in the left pane click Device Services and select Printer Status Report from the drop down menu under Reports and then click Print Understand the printer status page 33 Chapter 3 Understand the network configuration status report The network configuration status report shows the network settings for the device HP Network Configuration Page General Information Network Status Microsoft Web Services WS Discovery WS Print 1 General Information Shows information about the current status and connection type of the network and other information such as the URL of the embedded Web server and the hardware address of the device Network Status This setting can be Ready or Offline Wh
132. nk and the poor black text may reoccur until automatic servicing is allowed to complete Cause Many black print quality problems clear up when the automatic services are performed Print quality troubleshooting 83 Chapter A Solution 2 Use TrueType or OpenType fonts Solution Use TrueType or OpenType fonts to ensure that the product is able to print smooth fonts When selecting a font look for the TrueType or OpenType icon O OpenType icon T TrueType icon Cause The font was a custom size Some software applications offer custom fonts that have jagged edges when enlarged or printed Also if you want to print bitmapped text it might have jagged edges when enlarged or printed If this did not solve the issue try the next solution Solution 3 Align the printhead Solution Align the printhead Aligning the printer can help ensure excellent print quality For more information see Align the printhead Cause The printer needed to be aligned If this did not solve the issue try the next solution Solution 4 Clean the printhead Solution If the previous solutions did not resolve the issue try cleaning the printhead After cleaning the printhead print a print quality report Evaluate the print quality report to see if the print quality problem still exists For more information see e Clean the printhead e Print and evaluate a print quality report Cause The printhead needed to be cleaned
133. nk shows on the cloth Errors Windows 99 Chapter A b Use a fresh lightly dampened lint free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts c Use a fresh lightly dampened lint free cloth to wipe the plastic ramps on both sides of the nozzles Wipe away from the nozzles d Wipe the previously cleaned areas dry with a dry lint free cloth before proceeding to the next step 100 Maintain and troubleshoot 7 Clean the electrical contacts inside the product To clean the electrical contacts in the product a Lightly dampen a clean lint free cloth with bottled or distilled water b Clean the electrical contacts in the product by wiping with the cloth from top to bottom Use as many fresh clean cloths as necessary Clean until no ink shows on the cloth c Wipe the area dry with a dry lint free cloth before proceeding to the next step 8 Make sure the latch handle is raised and then reinsert the printhead Errors Windows 101 Chapter A 9 Carefully lower the latch handle ET NOTE Make sure you lower the latch handle before reinserting the ink cartridges Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing The latch must remain down in order to correctly install the ink cartridges 10 Using the colored shaped icons for help slide the ink cartridge into the empty slot until it clicks into place and
134. ns do not work the problem may be caused by the inability of the application to interpret print settings properly See the release notes for known software conflicts refer to the application s documentation or contact the software manufacturer for specific help Print troubleshooting Use this section to solve these printing problems s Envelopes print incorrectly e Borderless printing produces unexpected results e The product is not responding e The product prints meaningless characters e Nothing happens when try to print e The pages in my document came out in the wrong order e The margins are not printing as expected e Text or graphics are cut off at the edge of the page e A blank page came out while printing Print troubleshooting 57 Chapter A Envelopes print incorrectly Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Load the stack of envelopes correctly e Solution 2 Check the envelope type e Solution 3 Tuck the flaps to avoid paper jams Solution 1 Load the stack of envelopes correctly Solution Load a stack of envelopes in the input tray with the envelope flaps facing up and to the left Make sure that you remove all paper from the input tray before loading the envelopes Cause A stack of envelopes was loaded
135. nside a resealable plastic bag ona flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This will prevent the photo paper from curling For more information see Select print media Cause The wrong kind of paper was loaded in the input tray lf this did not solve the issue try the next solution Solution 5 Clean the printhead Solution If the previous solutions did not resolve the issue try cleaning the printhead Print quality troubleshooting 73 Chapter A After cleaning the printhead print a print quality report Evaluate the print quality report to see if the print quality problem still exists For more information see e Clean the printhead e Print and evaluate a print quality report Cause The printhead needed to be cleaned If this did not solve the issue try the next solution Solution 6 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem with the printhead The printout has a horizontal band of distortion near the bottom of a borderless print Try the following solutions if your borderless print has a blurry band or line on the bottom of it E NOTE For this issue
136. nter is customized to show icons that are associated with the selected device If the selected device is not equipped with a particular feature then the icon for that feature does not appear in the HP Solution Center To open the HP Solution Center e Double click the HP Digital Imaging Monitor in the taskbar e Double click the Solution Center desktop icon e Click Start point to All Programs click HP followed by HP Solution Center HP Utility Mac OS X The HP Utility contains tools to configure print settings calibrate the device order supplies online and find Web site support information Use device management tools 31 Chapter 3 This section contains the following topics Open the HP Utility HP Utility Open the HP Utility To open the HP Utility A Click the HP Utility icon in the Dock E NOTE Ifthe icon does not appear in the Dock click the Spotlight icon on the right side of the menu bar type HP Utility in the box and then click the HP Utility entry HP Utility Supplies Status Shows the information about currently installed ink cartridges E NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable Supply Info Displays information about the ink cartridges Device Information
137. ntului uzat atunci c nd dori i s l arunca i ajut la conservarea resurselor naturale si asigur reciclarea echipamentului ntr o manier care protejeaz s n tatea uman i mediul Pentru informa ii suplimentare despre locul n care se poate preda echipamentul uzat pentru reciclare lua i leg tura cu prim ria local cu serviciul de salubritate sau cu v nz torul de la care a i achizi ionat produsul Power consumption Power usage drops significantly while in Sleep mode which saves natural resources and saves money without affecting the high performance of this product To determine the ENERGY STAR Environmental product stewardship program 131 Appendix D qualification status for this product see the Product Data Sheet or Specifications Sheet Qualified products are also listed at www hp com go energystar 132 Regulatory information Third party licenses Third party licenses Expat Copyright c 1998 1999 2000 Thai Open Source Software Center Ltd Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modity merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this perm
138. on or misuse For HP printer products the use of a non HP cartridge or a refilled cartridge does not affect either the warranty to the customer or any HP support contract with the customer However if printer failure or damage is attributable to the use of a non HP or refilled cartridge or an expired ink cartridge HP will charge its standard time and materials charges to service the printer for the particular failure or damage If HP receives during the applicable warranty period notice of a defect in any product which is covered by HP s warranty HP shall either repair or replace the product at HP s option If HP is unable to repair or replace as applicable a defective product which is covered by HP s warranty HP shall within a reasonable time after being notified of the defect refund the purchase price for the product HP shall have no obligation to repair replace or refund until the customer returns the defective product to HP Any replacement product may be either new or like new provided that it has functionality at least equal to that of the product being replaced HP products may contain remanufactured parts components or materials equivalent to new in performance HP s Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP Contracts for additional warranty services such as on site service may be available from any authorized HP service facility in countries where the
139. ood color bars e Ragged irregularly streaked or faded bars e Regular white streaks in the bars e Bar colors are not uniform e Large Black Font Text e Alignment Patterns e If you see no defects Ink Levels Fo pa hue Mimi Foie Ces Ka wegl OR EE 1 D 5 U E m oo Print and evaluate a print quality report 49 Chapter A 50 gt Look at the Ink Level indicators in Line 21 If any of the bar level indicators are low you may need to replace that ink cartridge NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive an ink alert message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace cartridges until print quality becomes unacceptable Good color bars Example of Good Color Bars All seven bars are solid sharp edged and extend with uniform color all the way across the page the printer is operating correctly GAKEEEE A Look at the color bars in the middle of the page There should be seven color bars The color bars should have sharp edges They should be solid not streaked with white or other colors They should be uniform in color throughout The bars correspond to the ink cartridges in the printer as follows Item Cartridge color 1 Black Ink Cartridge 2 Cyan Ink Cartridge 3 Magenta Ink Cartridge 4 Yellow Ink Cartridge Ragged irregularly streaked or faded bars E
140. oolbox e From the HP Solution Center click the Settings menu point to Print Settings and then click Printer Toolbox Or e Right click the HP Digital Imaging Monitor in the taskbar point to Printer Model Name and then click Display Printer Toolbox Or 1 Open the document that you want to print 2 On the File menu click Print and then click Setup Properties or Preferences Specific options may vary depending on the application that you are using 3 Click Feature tab and click Printer Services button Toolbox tabs The Toolbox contains the following tabs Tabs Estimated Ink Level e Device Services e Configure and manage Contents Ink Level Information Shows estimated ink level for each cartridge NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable Shop Online Provides access to a Web site from which you can order printing supplies for the device online Order by Phone Shows telephone numbers that you can call to order supplies for the device Telephone numbers are not available for all countries regions Cartridge Details Shows order numbers of the installed ink cartridges Printer Status Page Allows you to print the printer status page of the device T
141. or graphics placement 57 embedded Web server 89 Index media not picked up from tray 88 missing or incorrect information 56 multiple pages are picked 89 paper feed problems 88 power 55 print 55 print quality 69 printer status page 32 skewed pages 89 slow print 55 tips 54 troubleshooting hardware installation suggestions 91 installation issues 91 lights 108 print 57 software installation suggestions 93 solve network problems 90 93 U uninstalling software Windows 41 USB connection features available 10 port locating 8 10 setup Mac OS X 38 setup Windows 35 specifications 123 V voltage specifications 125 W warranty 120 121 Web sites accessibilty information 8 Apple 39 customer support 116 environmental programs 130 ordering supplies 114 resources addtional 6 supply yield data sheet 123 Windows Add Printer installation 38 borderless printing 22 HP Solution Center 31 installing software 35 network setup 36 printing on special or custom sized paper 21 printing settings 20 sharing device 36 system requirements 124 uninstalling software 41 141 142 2009 Hewlett Packard Development Company L P www hp com support
142. oses only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace cartridges until prompted to do so HP media To order media such as HP Premium Paper go to www hp com HP recommends plain papers with the ColorLok logo for printing everyday documents All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality and produce documents with crisp vivid color bolder blacks amp dry faster than ordinary plain papers Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers Supplies 115 Support and warranty The information in Maintain and troubleshoot suggests solutions to common problems If your device is not operating correctly and those suggestions did not solve your problem try using one of the following support services to obtain assistance This section contains the following topics e Obtain electronic support e Obtain HP telephone support e Hewlett Packard limited warranty statement e Ink cartridge warranty information e Prepare the device for shipment Obtain electronic support 116 To find support and warranty information go to the HP Web site at www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support This Web site also offers tec
143. ource from the Paper source drop down list Change any other settings and then click OK Print your document Print on special and custom sized media 21 Chapter 2 To print on special or custom sized media Mac OS X iP 2 5 S 8 9 10 11 Load the appropriate media For more information see Load media On the File menu click Page Setup E NOTE Some Mac OS X 10 5 applications do not have a Page Setup menu it is included in the Print menu Verify that you have selected the HP device Select the media size To set a custom media size a Click Manage Custom Sizes in the Paper Size pull down menu b Click New and type a name for the size in the Paper Size Name box c Optional In the Width and Height boxes type the dimensions and set the margins if desired d Click Done or OK and then click Save On the File menu click Page Setup and then select the new custom size E NOTE Some Mac OS X v10 5 applications do not have a Page Setup menu it is included in the Print menu Click OK On the File menu click Print Open the Paper Handling panel Under Destination Paper Size click the Scale to fit paper size tab and then select the customized paper size Change any other settings and then click OK or Print Print borderless Borderless printing lets you print to the edges of certain photo media types and a range of standard media sizes NOTE Open the file in a software applicat
144. outlets before cleaning 4 Do not install or use this product near water or when you are wet 5 Install the product securely on a stable surface 6 Install the product in a protected location where no one can step on or trip over the line cord and the line cord cannot be damaged 7 lf the product does not operate normally see Maintain and troubleshoot 8 There are no user serviceable parts inside Refer servicing to qualified service personnel 9 Use only the external power adaptor battery provided with the device Contents 1 Get started Find other resources for the poroduct 6 Find the device model number EE T Tee e UE T Understand the device en E 8 PROMI TEE 8 SOMUON DAMC EE 9 leie 10 COMME CTON IORI ALI OM BEE 10 T M oOmihe device EEN 10 ECORD iaa a EE 11 2 Use the device Selec eil E 12 Recommended papers for Drintng 12 Recommended papers for photo poripmtmg 14 Tips for selecting and USING print mea 14 Understand specifications for supported meda 15 Understand Supported BEE 16 Understand supported media types and wechts 17 SS EFTTA ANON Saa ee aelg Sel ts eege 18 Load use EE 19 Change Print setings EE 20 To change settings from an application for current jobs WVumdows 20 To change default settings for all future jobs WVumdows 21 To Change settings Mac OS a 21 Print on special ANd CUSTOM SIZEC media 21 MIU eegal ae ER To print a borderless document VWmdowe
145. owia i rodowiska naturalnego Dalsze informacje na temat sposobu utylizacji zu ytych urz dze mo na uzyska u odpowiednich w adz lokalnych w przedsi biorstwie zajmuj cym si usuwaniem odpad w lub w miejscu zakupu produktu Descarte de equipamentos por usu rios em resid ncias da Uni o Europ ia Este s mbolo no produto ou na embalagem indica que o produto n o pode ser descartado junto com o lixo dom stico No entanto sua responsabilidade levar os equipamentos a serem descartados a um ponto de coleta designado para a reciclagem de equipamentos eletro eletr nicos A coleta separada e a reciclagem dos equipamentos no momento do descarte ajudam na conserva o dos recursos naturais e garantem que os equipamentos ser o reciclados de forma a proteger a sa de das pessoas e o meio ambiente Para obter mais informa es sobre onde descartar equipamentos para reciclagem entre em contato com o escrit rio local de sua cidade o servi o de limpeza p blica de seu bairro ou a loja em que adquiriu o produto Postup pou vate ov v krajin ch Eur pskej nie pri vyhadzovan zariadenia v dom com pou van do odpadu Tento symbol na produkte alebo na jeho obale znamen e nesmie by vyhoden s in m komun lnym odpadom Namiesto toho m te povinnos odovzda toto zariadenie na zbernom mieste kde sa zabezpe uje recykl cia elektrick ch a elektronick ch zariaden Separovan zber a recykl cia zariadenia ur en ho na odpad pom e chr
146. p com support www hp com support Osterreich 43 0820 87 4417 0 145 p m 17212049 opal Belgi 32 070 300 005 0 174 Belgique 32 070 300 004 0 174 Brasil Sao Paulo 55 11 4004 7751 0 800 709 7751 Canada 1 800 474 6836 1 800 hp invent Central America amp The www hp com support Caribbean Danmark 45 70 202 845 Pewee K Ecuador Andinatel 1 999 119 800 711 2884 Ecuador Pacifitel 1 800 225 528 800 711 2884 02 6910602 El Salvador 800 6160 Espana 34 902 010 059 0 078 France 33 0892 69 60 22 0 337 Deutschland 49 01805 652 180 0 14 aus dem deutschen Festnetz bei Anrufen aus Mobilfunknetzen k nnen andere Preise gelten BS ATE India 4 800 425 7737 ___ India 91 80 28526900 _ 971 4 224 918 of a 971 4 224 9169 l 9 Cal KEE 9714 2249189 _ H 971 4 224 9189 o Ireland 353 1890 923 902 0 05 1 700 503 048 Italia 39 848 800 871 0 023 Ea 1588 3003 O E Luxembourg Fran ais 352 900 40 006 0 161 Luxemburg Deutsch 352 900 40 007 0 161 Nederland 31 0900 2020 165 0 20 0 39 NOK Portugal 351 808 201 492 0 024 0 03 Netep6ypr 0 08 0850 111 256 South Africa RSA 0860 104 771 Suomi 358 0 203 66 767 0 015 Sverige 46 077 120 4765 0 23 SEK Switzerland 41 0848 672 672 0 08 CHF T rkiye stanbul Ankara 444 0307 zmir amp Bursa 044 230 51 06 United Kingdom 4
147. p to five computers connected to the device using a hub or router Up to five computers Printer sharing The host computer must be turned on at all times or the other computers cannot print to the device Turn off the device Supported software Setup instructions features See Configure the device Windows or Configure the device Mac OS X All features are supported Follow the instructions in To share the device ona locally shared network in this guide for further instructions All features are supported Follow the instructions in To share the device ona locally shared network All features resident on the host computer are supported Only print is supported from the other computers Turn off the HP product by pressing the Power button located on the product Wait until the Power light turns off before unplugging the power cord or turning off a power source 10 Get started If you improperly turn off the HP product the print carriage might not return to the correct position which might cause problems with the printhead and print quality issues Eco Tips HP is committed to helping customers reduce their environmental footprint HP has provided the Eco Tips below to help you focus on ways to assess and reduce the impact of your printing choices In addition to specific features in this product please visit the HP Eco Solutions Web site for more information on HP s environmental initiatives
148. printer margins Solution Check the printer margins Make sure the margin settings for the document do not exceed the printable area of the product To check your margin settings 1 Preview your print job before sending it to the product In most software applications click the File menu and then click Print Preview 2 Check the margins The product uses the margins you have set in your software application as long as they are greater than the minimum margins the product supports For more information about setting margins in your software application see the documentation that came with the software 3 Cancel the print job if the margins are not satisfactory and then adjust the margins in your software application Cause The margins were not set correctly in your software application If this did not solve the issue try the next solution Solution 2 Verify the paper size setting Solution Verify that you have selected the proper paper size setting for your project Make sure that you have loaded the correct paper size in the input tray Cause The paper size setting might not have been set correctly for the project you were printing If this did not solve the issue try the next solution Solution 3 Load the stack of paper correctly Solution Remove the stack of paper from the input tray reload the paper and then slide the paper width guide inward until it stops at the edge of the paper For more information
149. product is distributed by HP or by an authorized importer B Limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FORA PARTICULAR PURPOSE C Limitations of liability iP 2 To the extent allowed by local law the remedies provided in this Warranty Statement are the customer s sole and exclusive remedies TO THE EXTENT ALLOWED BY LOCAL LAW EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES D Local law 1 This Warranty Statement gives the customer specific legal rights The customer may also have other rights which vary from state to state in the United States from province to province in Canada and from country to country elsewhere in the world To the extent that this Warranty Statement is inconsistent with local law this Warranty Statement shall be deemed modified to be consistent with such local law Under such local law certain disclaimers and limitations of this Warranty Statement may not apply to the customer For example some states in the United S
150. product to your computer e Solution 10 Restart the product Solution 1 Turn on the product Solution Look at the Power light located on the product If it is not lit the product is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the Power button to turn on the product Cause The product was turned off If this did not solve the issue try the next solution Solution 2 Load paper in the input tray Solution Load paper in the input tray For more information see Load media Cause The product was out of paper lf this did not solve the issue try the next solution Solution 3 Select the correct printer Solution Make sure you have selected the correct printer in your software application AC TIP You can set the product as the default printer to ensure that the printer is automatically selected when you select Print in the File menu of your different software applications Cause The product was not the selected printer lf this did not solve the issue try the next solution Solution 4 Check the printer driver status Solution The printer driver status might have changed to either offline or stop printing To check the printer driver status A Inthe HP Solution Center click the Status tab Cause The status of the printer driver had changed Print troubleshooting 59 Chapter A lf this did not solve the issue try the next solution
151. properly If you still have a print quality problem here are some other things you can check Check the paper Check the print settings Make sure your image has sufficient resolution If the problem seems confined to a band near the edge of your printout use the software you installed with the product or another software application to rotate the image 180 degrees The problem might not appear on the other end of the print Troubleshooting tips and resources Use the following tips and resources to resolve printing problems 54 For a paper jam see Clear a jam in the device For paper feed problems such as the paper skew and paper pick see Solve paper feed problems Power light is on and not blinking When the device is turned on for the first time it takes approximately 12 minutes to initialize Make sure the device is in the ready state If lights are on or blinking see Control panel lights reference No error messages appear on the computer screen Power cord and other cables are working and are firmly connected to the device Make sure the device is connected firmly to a functioning alternating current AC power outlet and is turned on For voltage requirements see Electrical specifications Media is loaded correctly in the tray and is not jammed in the device Printhead and ink cartridges are properly installed in their correct color coded slots Press down firmly on each one to ensure proper contact All la
152. ps into place Cause The rear door was not securely installed Ink streaks on the back of the paper Try the following solutions if there is smeared ink on the back of your printout Solution 1 Print on a page of plain paper Solution 2 Wait while the ink dries Solution 1 Print on a page of plain paper Solution Print one or several pages of plain paper to soak up any excess ink in the product To remove excess ink using plain paper 1 Load several sheets of plain paper in the input tray 2 Wait five minutes 3 Print a document with little or no text 4 Check the back of the paper for ink If there is still ink on the back of the paper try printing on another page of plain paper Cause Ink accumulated inside the product where the back of the paper rests during printing lf this did not solve the issue try the next solution Solution 2 Wait while the ink dries Solution Wait at least thirty minutes for the ink inside the product to dry then try the print job again Cause The excess ink in the product needed to dry out Paper is not picked up from the input tray Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Restart the product Solution 2 Make sure the paper is loaded correctly Solution 3 Check
153. ry the next solution Solution 8 Make sure the print carriage can move freely Solution Unplug the power cable if it is not already unplugged Check to see if the print carriage will move freely from one side of the printer to the other Do not try to force it to move if it is hung up on something A CAUTION Be careful not to force the print carriage If the carriage is stuck forcing it to move will damage the printer 60 Maintain and troubleshoot Cause The print carriage had stalled If this did not solve the issue try the next solution Solution 9 Check the connection from the product to your computer Solution Check the connection from the product to your computer Verify that the USB cable is securely plugged into the USB port on the back of the product Make sure the other end of the USB cable is plugged into a USB port on your computer After the cable is connected properly turn off the product and then on again If the product is connected to the computer through a wired network make sure that the respective connections are active and the prodict is turned on If the connections are secure and nothing has printed several minutes after you sent a print job to the product check the status of the product In the HP Solution Center Software click Settings and then click Status Cause The computer was not communicating with the product If this did not solve the issue try the next solution Solution 10 Rest
154. s White streaks The print quality bars have white streaks in them 1 BS Se If the Print Quality Diagnostic report reads PHA TTOE 0 align the printer For more information see Align the printhead If PHA TTOE is not 0 or aligning does not help clean the printhead For more information see Clean the printhead Print another Print Quality Diagnostic report If the streaking is still there but seems better try another cleaning If the streaking gets worse contact HP the printhead may need to be replaced Bar colors are not uniform Print quality bars are not uniform The bars have lighter or darker portions in them If the color of any of the bars is not uniform follow these steps 1 2 If the printer was recently transported at a high altitude try a printhead cleaning If the printer was not recently transported try printing another Print Quality Diagnostic report This will use less ink than a printhead cleaning but if it is not effective try a cleaning Retry the Print Quality Diagnostic report If the colors seem to be improving continue cleaning If the colors get worse contact HP the printhead may need to be replaced 52 Maintain and troubleshoot Large Black Font Text Look at the large font text above the color blocks ABCDEFG abcdefg The type should be sharp and clear If the type is jagged try aligning the printer If there are streaks or smears of ink cl
155. s Vista When setting up the device HP recommends that you connect it after you install the software because the installation program is designed to provide you with the easiest setup experience However if you have connected the cable first see To connect the device before installing the software Direct connection You can connect the device directly to your computer using a USB cable E NOTE If you install the device software and connect the device to a computer running Windows you can connect additional devices to the same computer with USB cables without reinstalling the device software When setting up the device HP recommends that you connect the device when prompted by the installation software because the installation program is designed to provide you with the easiest setup experience However if you have connected the cable first see To connect the device before installing the software To install the software before connecting the device recommended 1 Close any applications that are running 2 Insert the installation CD into the CD drive The CD menu runs automatically If the CD menu does not start automatically double click the setup icon on the installation CD 3 Onthe CD menu click an installation option and follow the onscreen instructions ET NOTE You can also share the device with other computers using a simple form of networking known as locally shared networking For more information see To share
156. s a peepee o Sd a S eg y d o S oo lem E a E E E E E E FT DRS RE ZE o ee ee o ee ee eee es e o o o o ERE O y Bese EG E RE l o J o E ECET ee gt lt gt lt d Fao FT EN RSE SEB A Sr 0 Santo SIS DI he ue SBIKFSI T11363 2006 BY PRAI X BRuBAEANY MRREYA HASHNRXMSSRSYMA S85 7FSJ 111363 2006 HR el RE SR EEN TE RES IFREMER ZR AEREA FEAR LBA oo Toxic and hazardous substance table 127 Appendix D LED indicator statement LED indicator statement The display LEDs meet the requirements of EN 60825 1 Regulatory model number For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is SNPRC 0803 HP Officejet 7000 Printer This regulatory number should not be confused with the marketing name HP Officejet 7000 Printer Series or product number 128 Regulatory information Declaration of conformity O DECLARATION OF CONFORMITY invent according to ISO IEC 17050 1 and EN 17050 1 Supplier s Name Supplier s Address declares that the product Product Name and Model Regulatory Model Number Product Options Hewlett Packard Company DoC SNPRC 0803 A 60 Alexandra Terrace 07 01 The Comtech Singapore 118502 HP Officejet 7000 SNPRC 0803 All conforms to the following Product Specifications and Regulations SAFETY EMC Supplementary Information
157. s that are specifically designed for the type of project you are printing Depending on your country region some of these papers might not be available HP Advanced Photo Paper This thick photo paper features an instant dry finish for easy handling without smudging It resists water smears fingerprints and humidity Your prints have a look and feel comparable to a store processed photo It is available in several sizes including A4 8 5 x 11 inch 10 x 15 cm 4 x 6 inch 13 x 18 cm 5 x 7 inch and two finishes glossy or soft gloss satin matte It is acid free for longer lasting documents HP Everyday Photo Paper Print colorful everyday snapshots at a low cost using paper designed for casual photo printing This affordable photo paper dries quickly for easy handling Get sharp crisp images when you use this paper with any inkjet printer Available in semi gloss finish in 8 5 x 11 inch A4 10 x 15 cm 4 x 6 inch It is acid free for longer lasting documents HP Photo Value Packs HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP printer Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid print after print Great for printing out an entire vacation s worth of photos or multiple prints to share To order H
158. server 1 Load letter A4 or legal unused plain white paper into the main input tray 2 Click the Settings tab click Device Services in the left pane select Clean Printheads from the drop down list in the Print Quality section and then click Run Diagnostic Align the printhead The product automatically aligns the printhead during the initial setup You might want to use this feature when the printer status page shows streaking or white lines through any of the blocks of color or if you are having print quality issues with your printouts To align the printhead from the control panel 1 Load letter A4 or legal unused plain white paper into the main input tray 2 Control panel Press and hold d Power button press Resume button three times and release dh Power button To align the printer from the Printer Toolbox 1 Load letter A4 or legal unused plain white paper into the main input tray 2 Inthe HP Solution Center click Settings 3 Inthe Print Settings area click Printer Toolbox E NOTE Youcanalso open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Features tab and then click Printer Services The Printer Toolbox appears 4 Click the Device Services tab 5 Click Align the Printer The product prints a test page aligns the printhead and calibrates the printer Recycle or discard the page To align the printhead from the Toolbox Mac OS X 1 Clic
159. t or printing will fail Work with ink cartridges 45 Chapter A E NOTE Make sure the plastic tab is entirely removed and that the label is slightly torn revealing the vent channel 6 Using the colored shaped icons for help slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot A CAUTION Do not lift the latch handle on the print carriage to install the ink cartridges Doing so can result in incorrectly seated ink cartridges and printing problems The latch must remain down in order to correctly install the ink cartridges 46 Maintain and troubleshoot Make sure that you insert the ink cartridge into the slot that has the same shaped icon and color as the one you are installing 7 Repeat steps 3 through 6 for each ink cartridge you are replacing 8 Close the ink cartridge door Related topics Order printing supplies online Usage information collection The HP cartridges used with this product contain a memory chip that assists in the operation of the product In addition this memory chip collects a limited set of information about the usage of the product which might include the following the date when the cartridge was first installed the date when the cartridge was last used the number of pages printed using the cartridge the page coverage the printing modes used any printing errors that might have occurred and the product model This information helps HP d
160. t came with the device There are three methods to uninstall the software on a Windows computer and two methods to uninstall on a Macintosh computer To uninstall from a Windows computer method 1 1 Disconnect the device from your computer Do not connect it to your computer until after you have reinstalled the software Press the Power button to turn off the device On the Windows taskbar click Start select Control Panel and then click Add Remove Programs f Click Start click Control Panel and then click Uninstall a program Select the device you want to uninstall and then click Change Remove or Uninstall Change Follow the onscreen instructions If you are asked whether you would like to remove shared files click No Other programs that use these files might not work properly if the files are deleted Restart your computer To reinstall the software insert the device installation CD into your computer s CD ROM drive follow the onscreen instructions and also see To install the software before connecting the device recommended Uninstall and reinstall the software 41 Chapter 3 9 After the software is installed connect the device to your computer 10 Press the Power button to turn the device on After connecting and turning on the device you might have to wait several minutes for all of the Plug and Play events to complete 11 Follow the onscreen instructions When the software installatio
161. t for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city E your household waste disposal service or the shop where you purchased the product Evacuation des quipements usag s par les utilisateurs dans les foyers priv s au sein de l Union europ enne La pr sence de ce symbole sur le produit ou sur son emballage indique que vous ne pouvez pas vous d barrasser de ce produit de la m me fa on que vos d chets courants Au contraire vous tes responsable de l vacuation de vos quipements usag s et cet effet vous tes tenu de les remettre un point de collecte agr pour le recyclage des quipements lectriques et lectroniques usag s Le tri l vacuation et le recyclage s par s de vos quipements usag s permettent de pr server les ressources naturelles et de s assurer que ces quipements sont recycl s dans le respect de la sant humaine et de l environnement Pour plus d informations sur les lieux de collecte des quipements usag s veuillez contacter votre mairie votre service de traitement des d chets m nagers ou le magasin o vous avez achet le produit Entsorgung von Elektrogerat
162. tates as well as some governments outside the United States including provinces in Canada may a Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer e g the United Kingdom b Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations or c Grant the customer additional warranty rights specify the duration of implied warranties which the manufacturer cannot disclaim or allow limitations on the duration of implied warranties THE TERMS IN THIS WARRANTY STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS HP Limited Warranty Dear Customer You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your country You may have additional statutory rights against the seller based on your purchase agreement Those rights are not in any way affected by this HP Limited Warranty Ireland Hewlett Packard Ireland Limited 63 74 Sir John Rogerson s Quay Dublin 2 United Kingdom Hewlett Packard Ltd Cain Road Bracknell GB Berks RG12 1HN Malta Hewlett Packard International Trade BV Branch 48 Sqaq Nru 2 Trig ix Xatt Pieta MSDO08 Malta South Africa Hewlett Packard South Africa Ltd 12 Autumn Street Rivonia Sandton 2128
163. tches and covers are closed The rear access panel is locked into place All packing tapes and materials are removed The device can print a printer status page For more information see Understand the printer status page Maintain and troubleshoot e The device is set as the current or default printer For Windows set it as the default in the Printers folder For Mac OS X set it as the default in the Printer Setup Utility Mac OS X v10 4 For Mac OS X v10 5 open System Preferences select Print amp Fax and then select the device from the Default Printer drop down list See your computer s documentation for more information e Pause Printing is not selected if you are using a computer running Windows e You are not running too many programs when you are performing a task Close programs that you are not using or restart the computer before attempting the task again Some problems can be resolved by resetting the device Solve printing problems This section contains the following topics e The device shuts down unexpectedly e Device takes a long time to print e Blank or partial page printed e Something on the page is missing or incorrect e Placement of the text or graphics is wrong The device shuts down unexpectedly Check the power and power connections Make sure the device is connected firmly to a functioning alternating current AC power outlet For voltage requirements see Electrical specifications Device ta
164. tenance Maintain and troubleshoot Wrong inaccurate or bleeding colors If your printout has one of the following print quality problems try the solutions in this section for help Colors look wrong For example green was replaced with blue in your printout Colors run into each other or look like they are smeared on the page The edges might have a feathering appearance instead of being sharp and defined Try the following solutions if the colors appear wrong inaccurate or bleed into each other Solution 1 Make sure you are using genuine HP ink cartridges Solution 2 Check the paper loaded in the input tray Solution 3 Check the paper type Solution 4 Check the ink levels Solution 5 Check the print settings Solution 6 Align the printhead Solution 7 Clean the printhead Solution 8 Contact HP support Solution 1 Make sure you are using genuine HP ink cartridges Solution Check to see if your ink cartridges are genuine HP ink cartridges HP recommends that you use genuine HP ink cartridges Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results time after time E NOTE HP cannot guarantee the quality or reliability of non HP supplies Product service or repairs required as a result of using a non HP supply will not be covered under warranty If you believe you purchased genuine HP ink cartridges go to www hp com go anticounterfeit Cause Non HP ink cartrid
165. the form of a textual message at program startup or in documentation online or textual provided with the package Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgement This product includes cryptographic software written by Eric Young eay cryptsoft com The word cryptographic can be lett out if the rouines from the library being used are not cryptographic related 4 If you include any Windows specific code or a derivative thereof from the apps directory application code you must include an acknowledgement This product includes software written by Tim Hudson tjh cryptsoft com THIS SOFTWARE IS PROVIDED BY ERIC YOUNG AS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE AUTHOR OR CON TRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY
166. the indicated ink cartridge For ordering information see HP supplies NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable One or more of the ink cartridges are faulty need attention incorrect missing damaged or incompatible e Ensure the indicated ink cartridge is properly installed and then try to print Remove and re insert the ink cartridge a few times if necessary e Ifthe error persists replace the indicated ink cartridge One or more of the ink cartridges are low on ink and will need to be replaced soon Get new ink cartridges and replace the existing cartridges when the print quality becomes unacceptable NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge available to avoid possible printing delays Interpreting control panel lights 111 Chapter 5 continued Light description Light pattern Explanation and recommended action The Power light is on and the Resume light and one or more One of the following has occurred ink cartridge lights blink e One or more of the ink cartridges are almost depleted and may results in poor print quality Replace th
167. the next solution Solution 2 Check the layout of the document Solution Make sure the layout of the document you are trying to print fits on a paper size supported by the product To preview the print layout 1 Load the correct paper size into the input tray 2 Preview your print job before sending it to the product In most software applications click the File menu and then click Print Preview 3 Check the graphics in the document to make sure that the current size fits within the printable area of the product 4 Cancel the print job if the graphics do not fit in the printable area of the page AC TIP Some software applications allow you to scale the document to fit the paper size currently selected Additionally you can scale the size of a document from the print Properties dialog box Cause The size of the document you were printing was larger than the paper loaded in the input tray Maintain and troubleshoot If this did not solve the issue try the next solution Solution 3 Load the stack of papers correctly Solution Ifthe paper is misfeeding it could cause parts of the document to cut off Remove the stack of paper from the input tray and then reload the paper For more information see Load media Cause The paper was loaded incorrectly lf this did not solve the issue try the next solution Solution 4 Try printing with borders Solution Try printing with borders by turning off the borderless optio
168. the power cord or turning off a power strip If you improperly turn off the HP Printer the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues Check the media settings e Make sure you select the correct print quality settings in the printer driver for the media loaded in the trays e Make sure the page settings in the printer driver match the page size of media loaded in the tray More than one page is being picked For more information on paper feed problems see Solve paper feed problems There is a blank page in the file Check the file to make sure there is no blank page Something on the page is missing or incorrect Check the ink cartridges Make sure the correct ink cartridges are installed and the ink cartridges are not low on ink For more information see Manage the device and Check the estimated ink levels Check the margin settings Make sure the margin settings for the document do not exceed the printable area of the device For more information see Set minimum margins Check the color print settings Make sure Print in Grayscale is not selected in the print driver Check the device location and length of USB cable High electromagnetic fields such as those generated by USB cables can sometimes cause slight distortions to printouts Move the device away from the source of the electromagnetic fields Also it is recommended that you use a USB cabl
169. the print settings Solution 4 Clean the rollers Solution 5 Check for a paper jam Solution 6 Service the product Print quality troubleshooting 81 Chapter A Solution 1 Restart the product Solution Turn off the product and then unplug the power cord Plug the power cord back in and then press the Power button to turn on the product Cause The product experienced an error If this did not solve the issue try the next solution Solution 2 Make sure the paper is loaded correctly Solution Make sure that the paper is loaded correctly in the input tray For more information see Load media Cause The paper was not loaded correctly If this did not solve the issue try the next solution Solution 3 Check the print settings Solution Check the print settings e Check the paper type setting to make sure it matches the type of paper loaded in the input tray e Check the print quality setting and make sure it is not set too low Print the image with a high print quality setting such as Best or Maximum dpi Cause The paper type or print quality settings were set incorrectly If this did not solve the issue try the next solution Solution 4 Clean the rollers Solution Clean the rollers Make sure you have the following materials available e A lint free cloth or any soft material that will not come apart or leave fibers e Distilled filtered or bottled water tap water might contain contaminan
170. tion see Install the device on a network and Install the device software on client computers This method does not allow you to share the full functionality of the device Client computers can only print from the device e Peer to peer network If you have a peer to peer network a network without a dedicated print server install the software on the computers that will be using the device For more information see Install the device on a network In addition you can connect to a network printer on both types of networks using the Add Printer wizard in Windows For more information see Install the printer driver using Add Printer Install the device on a network Use the following steps to install the device software in the following networking scenarios You have a peer to peer network a network without a dedicated print server 1 Remove the protective cover from the device s network port and connect the device to the network 2 Close any third party firewall and any applications that are running on the computer system that are acting as the print server 3 Insert the installation CD into the CD drive The CD menu starts automatically If the CD menu does not start automatically browse to the CD drive of the computer and double click Setup exe 4 Onthe CD menu click an installation option and then follow the onscreen instructions 5 On the Connection Type screen select Network Device and then click Next 6 Follow t
171. tomer support Before you call Visit the HP Web site www hp com support for the latest troubleshooting information or product fixes and updates Software programs from other companies might be included with the HP device If you experience problems with any of those programs you will receive the best technical assistance by calling the experts at that company E NOTE This information does not apply to customers in Japan To assist our Customer Care Center representatives to serve you better prepare the following information if you need to call HP 1 Print the printer status page of the device For more information see Understand the printer status page If the device does not print get the following information ready e Device model e Model number and serial number check the back of the device Check the operating system that you are using such as Windows XP If the device is connected to the network check the network operating system Note how the device is connected to your system such as through USB or network connection Obtain the version number of the printer software To find the version number of the printer driver open the printer settings or properties dialog box and click the About tab 6 If you have a problem printing from a particular application note the application and version number St ZZ Support process If you have a problem follow these steps 1 Check the documentation that came with the dev
172. ts that can damage the ink cartridges Cause The rollers were dirty and needed to be cleaned 82 Maintain and troubleshoot lf this did not solve the issue try the next solution Solution 5 Check for a paper jam Solution Check for paper debris in the front of the device Remove any debris you find A CAUTION Trying to clear a paper jam from the front of the device can damage the print mechanism Always access and clear paper jams through the rear access panel Cause Paper debris may be present but not detected by the sensor Solution 6 Service the product Solution If you have completed all of the steps provided in the previous solutions contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause Your product needs servicing Poor black text Try the following solutions if the text in your printouts is not sharp and the edges are rough e Solution 1 Wait before you attempt to reprint e Solution 2 Use TrueType or OpenType fonts e Solution 3 Align the printhead e Solution 4 Clean the printhead Solution 1 Wait before you attempt to reprint Solution If the black cartridge is new allow time for automatic servicing to clear up the problem Black print quality should start to improve in a few hours If you do not have time to wait you can clean the printhead but this uses more i
173. ubleshoot print 56 C cancel print job 24 capacity tray 17 cards guidelines 15 sizes supported 16 tray supporting 17 cartridges See ink cartridges clean printhead 86 color dull 77 colors specifications 125 connections features available 10 connectors locating 10 control panel administrator settings 26 illustration 108 lights understanding 108 locating 9 custom sized media sizes supported 17 customer support electronic 116 138 phone support 117 warranty 120 cut off pages troubleshoot 57 D Declaration of Conformity DOC 129 device back view 10 configuring Mac OS X 38 configuring Windows 35 control panel 9 front view 8 getting started 6 management tools 27 network configuration report 34 no response 58 parts 8 printer sharing 10 reinstalling software 41 resources addtional 6 sharing Mac OS X 38 sharing Windows 36 turning off 10 uninstalling software 41 using 12 diagnostic page 48 DOC See Declaration of Conformity documentation other resources 6 dots per inch dpi print 125 driver version 117 warranty 121 duty cycle 123 E electrical specifications 125 embedded Web server about 27 administrator settings 26 opening 28 pages 29 system requirements 124 troubleshoot cannot be opened 89 envelopes guidelines 15 sizes supported 16 tray supporting 17 environmental programs European Union equipment disposal 131 material safety data 130 paper use 130 plastics 13
174. uipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help For further information contact Manager of Corporate Product Regulations Hewlett Packard Company 3000 Hanover Street Palo Alto Ca 94304 650 857 1501 Modifications part 15 21 The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by HP may void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Regulatory information Notice to users in Korea ASA LEBE 7171 ol 22A HAT SeS Su 42 7 7824 FAASUME SE TE RIAA ASS T UA LCH VCCI Class B compliance statement for users in Japan GL FURRE SERERA ERRA VCCI OHBILCBI lt KITIAZ SpA rie CT DHE PME CASS E AAWE YOU REPS VAPTLEVAYRERICUMRLCEPA ENS CRESS eee eth WET BY RU AA BIC HED TEL URW RUZLTREV Notice to users in Japan about the power cord SL AWe NE BRI KeGEURS AA NC BRI KS HORM CHAO RECA Toxic and hazardous substance table ABA S Wiz MEH EIER RS NES E Se BL R SL BRA BRR TARE a e
175. ure your firewall to work with HP devices Windows onhv 39 tee eh le Beleg A e EE 40 Uninstall and reinstall the software 41 Maintain and troubleshoot VVOPK WITT INK CAMMOGCS EE 43 Information on ink cartridges and the orntbead 43 Check the estimated ink levels AA 44 Replace Elle eg le e EE 45 Usage information collechon 47 Print and evaluate a print quality report 48 To print a print quality report 48 To evaluate the Print Quality Diagnostic Page 49 Je EE 49 Good elle 50 Ragged irregularly streaked Or faded bars 50 Regular white streaks in the baren 52 Bal Colors are MOlUNINON NEE 52 Large Black FOMEI EX GE 53 PUIG IMGT AUC NING crested eclosion eure eer led eae eae 53 I VOU sceno Se 54 Troubleshooting tips ANd resources 54 Contents SOVE PniNtING DFODICIMS EE 55 The device shuts down unexpechedly Abu 55 Device takes a long time tO print 55 Blank OF partial page Printed BE 56 Something on the page is MISSING OF Ipmcorrect 56 Placement of the text or graphics IS wrong 57 Prnt Troubleshooting EE 97 ENVElOPES DINt INCOM EGCHY EE 58 The product iS NOt respopndimg 58 The product prints meaningless Characters cccccccecccceeeeeeeeeeeeeeeeeeseeeseeeeseeeeseeesseesseeess 61 Nothing happens when try to point 62 The margins are not printing AS exvpeched cc cccecccseeeeeeeeeeeeeeeeeeseeeseeeeseeeeseeeaeeeeaeeeees 65 Text or graphics are cut off at the edge of ihepagde 66 A blank page Came out whi
176. xample of Bad Color Bars The top bar is irregularly streaked or fading Maintain and troubleshoot Example of Bad Color Bars The top black bar is ragged on one end If any of the bars are ragged irregularly streaked or faded follow these steps 1 Make sure the ink cartridges have ink 2 Remove the cartridge corresponding to the streaked bar and make sure it is properly vented For more information see Replace the ink cartridges 3 Reinstall the cartridge and make sure all the cartridges are properly latched For more information see Replace the ink cartridges 4 Clean the printhead For more information see Clean the printhead 5 Try another print or reprint the Print Quality Diagnostic report If the problem still occurs but cleaning seems to have helped clean again 6 If cleaning does not solve the problem replace the cartridge that corresponds to the ragged bar 7 If replacing the ink cartridge does not help contact HP the printhead may need to be replaced Preventing the problem that causes ragged bars on the Print Quality Diagnostic report e Avoid leaving opened ink cartridges outside of the printer for an extended period of time e Wait until a new cartridge is ready to be installed before removing an old ink cartridge Print and evaluate a print quality report 51 Chapter A Regular white streaks in the bars If any of the color bars show regular white streaks follow these step

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