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HP K4 User's Manual

1. 39 Setup troubleshooting ceteri rrr iiir Ai eap ea cree ea aret dune cu cea ira cd 42 Print quality troubleshooting sess emm nennen ennemi nnne 48 Print troubleshooting Ernte tribe e sso cesauetsaesaulsiuepeeiucedetendesenves 63 Scan troubleshooting ineo erat pe aaia niaar ben tra FR I REESE AT RUH SERRE ROM ERES aeipeascaienred 68 Copy troubleshooting ritenere etn te rie onte Rt deceeeuusctnesdeedevebetnee settee 70 pop 74 Stop the current job o Ure REIS ede eee ne ie PLI DER eS POE SENSE Scb e ee 93 Technical information NOU CG cs ees 95 MP ESCIIGAT ONS e RE 95 Environmental product stewardship program essseeee eene 96 Contents q fe E Ld 7 E 7 1 How Do I Learn how to use your HP All in One Copy text or mixed documents on page 29 Scan to a computer on page 27 Load media on page 23 Replace the cartridges on page 35 How Do I 3 How Do I Chapter 1 r o ES 4 How Do I 2 Getto know the HP All in One e Printer parts Control panel features Printer parts Control panel Cartridge door Paper width guide for the main input tray Paper tray Paper tray extender also referred to as the tray extender Paper sto
2. Bf NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Features tab and then click Printer Services The Printer Toolbox appears 4 Click the Device Services tab 5 Click Align the Printer The product prints a test page aligns the print head and calibrates the printer Recycle or discard the page Solve a problem Cause The printer needed to be aligned If this did not solve the issue try the next solution Solution 7 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem with the printhead Ink is not filling the text or graphics completely Try the following solutions if the ink is not filling the text or image completely so that it appears that parts are missing or blank e Solution 1 Make sure you are using genuine HP ink cartridges e Solution 2 Check the ink levels e Solution 3 Check the print settings e Solution 4 Check the paper type e Solution 5 Contact HP support Solution 1 Make sure you are using genuine HP ink cartridges Solution Check to see if your ink cartridges are genuine HP ink cartridges HP recommends that you use genuine HP ink cartridges Genuine HP ink cartridges are designed and tested with HP printers to he
3. Cause The print cartridges needed to be cleaned or there was insufficient ink Copy troubleshooting 73 4 9 F3 7 t Ej e S 7 3 Chapter 8 Errors If the product has an error the lights on the product might flash or an error message might appear on your computer screen This section contains the following topics Flashing lights Product messages File messages General user messages e Paper messages e Power and connection messages Print cartridge messages Flashing lights The lights on the product flash in special sequences to inform you about various error conditions Refer to the following table for information on solving your error condition based on which lights are on or flashing on the product Attention Estimate Number On light Description Solution light d Ink of Copies Level display lights Fast All fast E On Print cartridges are Install print blinking blinking not installed in the cartridges printer Fast On Fast On The product is out of Load paper and press blinking blinking paper any button to resume The product has a Clear the paper jam paper jam and then press any button to resume Fast All fast E On The print carriage is Open the front access blinking blinking stalled door and check that the carriage is not blocked Fast Current E Fast Scanner failure Turn off the product blinking ink level blinking and then turn it on
4. Regulatory notices The HP All in One meets product requirements from regulatory agencies in your country region This section contains the following topics Regulatory model identification number FCC statement Notice to users in Korea VCCI Class B compliance statement for users in Japan Notice to users in Japan about the power cord HP Officejet 4400 K410 declaration of conformity European Union Regulatory Notice Regulatory model identification number For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is SNPRH 0801 This regulatory number should not be confused with the marketing name HP Officejet 4400 K410 etc or product numbers CQ777A etc S i E 2 E E E 5 7 Regulatory notices 99 Chapter 10 FCC statement FCC statement The United States Federal Communications Commission in 47 CFR 15 105 has specified that the following notice be brought to the attention of users of this product This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reason able protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may ca
5. 10 Check to see if the error has been resolved Ifthe error has been resolved then there is a problem with the tri color print cartridge Ifthe error has not been resolved then there is a problem with both print cartridges 11 Open the print cartridge door and reinsert the tri color print cartridge by sliding it forward into the slot on the left Then push the print cartridge forward until it clicks into the slot 12 Close the print cartridge door Solve a problem e Solution 1 Remove and reinsert the print cartridges e Solution 2 Clean the print cartridge contacts e Solution 3 Replace the print cartridges Solution 1 Remove and reinsert the print cartridges Solution Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place Also make sure the print cartridges are installed into the correct slots To make sure the print cartridges are installed correctly 1 Make sure the product is turned on 2 Open the print cartridge door The print carriage moves to the center of the product 3 Check to make sure you are using the correct print cartridges for your product For more information about compatible print cartridges see Order ink supplies on page 33 4 Remove the black print cartridge from the slot on the right Do not touch the ink nozzles or the copper colored contacts Check for possible damage to the copper colored contacts or ink nozzles Make sure the cl
6. If this did not solve the issue try the next solution Solution 2 Wait while the ink dries Solution Wait at least thirty minutes for the ink inside the product to dry then try the print job again Cause The excess ink in the product needed to dry out 4 9 F3 7 w E e z 7 3 The text edges are jagged Try the following solutions if the text in your printouts is not sharp and the edges are rough NOTE For this issue there is not a problem with your ink supplies Therefore replacing the ink cartridges or printhead is not necessary e Solution 1 Use TrueType or OpenType fonts e Solution 2 Align the printer Solution 1 Use TrueType or OpenType fonts Solution Use TrueType or OpenType fonts to ensure that the product is able to print smooth fonts When selecting a font look for the TrueType or OpenType icon OpenType icon TrueType icon Cause The font was a custom size Some software applications offer custom fonts that have jagged edges when enlarged or printed Also if you want to print bitmapped text it might have jagged edges when enlarged or printed If this did not solve the issue try the next solution Solution 2 Align the printer Solution Align the printer 62 Solve a problem Aligning the printer can help ensure excellent print quality To align the printer from the HP Officejet Software 1 Load letter A4 or legal unused plain white paper into the i
7. carefully remove the tape from the print cartridges Do not touch the ink nozzles or the copper colored contacts Print troubleshooting 67 Solve a problem 2 o lt o m E fe S 3 Chapter 8 Copper colored contacts Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape For more information see Replace the cartridges on page 35 Cause The protective plastic tape was only partially removed from the print cartridge Scan troubleshooting Use this section to solve these scan problems 68 Scanned image is blank Scanned image is incorrectly cropped Scanned image has incorrect page layout Text format is incorrect Scanned image shows dotted lines instead of text Text is incorrect or missing Scanned image is blank Solution Load your original print side down on the right front corner of the glass Solve a problem Solve a problem Cause The original was placed incorrectly on the glass Scanned image is incorrectly cropped Solution The autocropping feature in the software crops anything that is not part of the main image Sometimes this might not be what you want In that case turn off autocropping in the software and crop the scanned image manually or not at all Cause The software was set to automatically crop scanned pictures Scanned image has incorrect page layout Tur
8. or it was wrinkled or too thick If this did not solve the issue try the next solution Solution 3 Check the paper type Solution HP recommends that you use HP papers or any other paper type that is appropriate for the product Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Print quality troubleshooting 49 Chapter 8 Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This will prevent the photo paper from curling For more information see e Recommended papers for printing on page 21 Load media on page 23 Cause The wrong kind of paper was loaded in the input tray If this did not solve the issue try the next solution 4 Q F3 7 t E e z 7 3 Solution 4 Check the ink levels Solution Check the estimated ink levels in the cartridges NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the cartridges until print quality becomes unacceptable Cause The ink cartridges might have insufficient
9. select the appropriate photo paper type from the Paper Type drop down list 10 11 A In the Resizing Options area click the appropriate paper size from the Size list If the paper size and paper type are not compatible the product software displays an alert and allows you to select a different type or size In the Basic Options area select a high print quality such as Best from the Print Quality drop down list EA NOTE For maximum dpi resolution go to the Advanced tab and then select Enabled from the Maximum dpi drop down list For more information see Print using the maximum dpi on page 16 Click OK to return to the Properties dialog box Optional If you want to print the photo in black and white click the Color tab and select the Print in grayscale check box From the drop down list select one of the following options High Quality uses all the available colors to print your photo in grayscale This creates smooth and natural shades of gray Black Ink Only uses black ink to print your photo in grayscale The gray shading is created by varying patterns of black dots which might result in a grainy image Click OK and then click Print or OK in the Print dialog box NOTE Do not leave unused photo paper in the input tray The paper might start to curl which could reduce the quality of your printout Photo paper should be flat before printing To print a borderless image cm PON
10. 4 b Load paper Insert stack of paper into input tray with short edge forward and print side down v D 3 t S c f a 9 0 Slide stack of paper forward until it stops Slide paper width guide to the right until it stops at edge of paper Load envelopes a Slide paper width guide to the left Slide paper width guide to the left 24 Paper basics Remove all paper from the main input tray b Load envelopes Insert one or more envelopes into far right side of the input tray with envelope flaps on left and facing up Slide stack of envelopes forward until it stops Slide paper width guide to the right against stack of envelopes until it stops Paper basics Load media 25 Chapter 4 U o 7 o fo a 7 7 26 Paper basics 5 Scan e Scan to a computer Scan to a computer A Do the following Single page scan a Load original Lift lid on product Close lid Scan 27 Chapter 5 b Start scan Press Scan c Preview and accept Preview the scanned image and accept Related topics Stop the current job on page 93 28 Scan 6 Copy Copy text or mixed documents on page 29 Copy text or mixed documents A Click a copy type to continue Black and White Copy a Load paper Load full size paper in the main input tray b Load original Lift lid on product Copy Load original print side down on right front corne
11. 6 Align the printer e Solution 7 Contact HP support Solution 1 Make sure you are using genuine HP ink cartridges Solution Check to see if your ink cartridges are genuine HP ink cartridges Solve a problem HP recommends that you use genuine HP ink cartridges Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results time after time NOTE HP cannotguarantee the quality or reliability of non HP supplies Product service or repairs required as a result of using a non HP supply will not be covered under warranty If you believe you purchased genuine HP ink cartridges go to www hp com go anticounterfeit Cause Non HP ink cartridges were being used If this did not solve the issue try the next solution Solution 2 Check the paper loaded in the input tray Solution Make sure the paper is loaded correctly and that it is not wrinkled or too thick Load paper with the side you want to print on facing down For example if you are loading glossy photo paper load the paper with the glossy side down Make sure the paper lays flat in the input tray and is not wrinkled If the paper is too close to the printhead during printing the ink might be smeared This can happen if the paper is raised wrinkled or very thick such as a mailing envelope For more information see Load media on page 23 Cause The paper was loaded incorrectly
12. 9 Remove all paper from the input tray Place the photo paper print side down on the right side of the input tray On the File menu in your software application click Print Make sure the product is the selected printer Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab In the Size list click the size of photo paper loaded in the input tray If a borderless image can be printed on the specified size the Borderless printing check box is enabled In the Paper Type drop down list click More and then select the appropriate paper type NOTE You cannot print a borderless image if the paper type is set to Plain paper or to a type of paper other than a photo paper Print photos 9 Print Chapter 3 9 Select the Borderless printing check box if it is not already checked If the borderless paper size and paper type are not compatible the product software displays an alert and allows you to select a different type or size 10 Click OK and then click Print or OK in the Print dialog box NOTE Donot leave unused photo paper in the input tray The paper might start to curl which could reduce the quality of your printout Photo paper should be flat before printing Related topics Load media on page 23 Print using the maximum dpi on page
13. All in One printer will print Printing in maximum dpi is supported on the following paper types only HP Premium Plus Photo Paper HP Premium Photo Paper HP Advanced Photo Paper e Photo Hagaki Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space To print in Maximum dpi mode 1 Make sure you have paper loaded in the input tray On the File menu in your software application click Print Make sure the product is the selected printer Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Advanced tab In the Printer Features area select Enabled from the Maximum dpi drop down list Click the Features tab In the Paper Type drop down list click More and then select the appropriate paper type 9 In the Print Quality drop down list click Maximum dpi mii Po D O en f NOTE To view the maximum dpi that the product will print click Resolution 10 Select any other print settings that you want and then click OK Related topics View the print resolution on page 17 View the print resolution The printer software displays the print resolution in dots per inch dpi The dpi varies according to the paper type and print quality that you select in the printer software To view the print resolution 1 Mak
14. Proactive product updates support alerts and HP newsgrams that are available when you register the product 3 Call HP support Support options and availability vary by product country region and language HP support by phone Phone support options and availability vary by product country region and language This section contains the following topics e Phone support period Placing a call Support phone numbers e After the phone support period Solve a problem 39 Solve a problem 4 e lt m I fe S Ej Chapter 8 40 Phone support period One year of phone support is available in North America Asia Pacific and Latin America including Mexico To determine the duration of phone support in Europe the Middle East and Africa go to www hp com support Standard phone company charges apply Placing a call Call HP support while you are in front of the computer and the product Be prepared to provide the following information Product name HP Officejet 4400 K410 Serial number located on the back or bottom of the product Messages that appear when the situation occurs Answers to these questions Has this situation happened before Can you re create it Did you add any new hardware or software to your computer at about the time that this situation began Did anything else occur prior to this situation such as a thunderstorm product was moved etc Suppor
15. Set your product as the default printer e Solution 3 Check the connection between the product and computer e Solution 4 Check that the cartridges are installed properly and have ink e Solution 5 Load paper in the input tray 44 Solve a problem Solution 1 Press the On button to turn on the product Solution Look at the On button located on the product If it is not lit the product is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the On button to turn on the product Cause The product might not have been turned on If this did not solve the issue try the next solution Solution 2 Set your product as the default printer Solution Use the system tools on your computer to change your product to be the default printer Cause You sent the print job to the default printer but this product was not the default printer If this did not solve the issue try the next solution Solution 3 Check the connection between the product and computer Solution Check the connection between the product and computer Cause The product and computer were not communicating with each other If this did not solve the issue try the next solution Solution 4 Check that the cartridges are installed properly and have ink Solution Check that the cartridges are installed properly and have ink Cause There might have been a problem with one or more of the cartridge
16. Spain Sweden Switzerland and United Kingdom 102 Technical information Index A after the support period 41 B blank copy 73 scan 68 border 72 C color dull 57 connection problems HP All in One will not turn on 42 copy blank 73 missing information 72 paper types recommended 31 specifications 96 troubleshooting 70 crop fails 78 customer support warranty 42 E enlargement 72 envelopes 63 environment Environmental product stewardship program 96 environmental specifications 95 error messages reading or writing file 77 F fax poor quality printouts 51 fax problems poor print quality 51 file invalid name 77 supported formats 77 unsupported formats 77 firmware revision mismatch 76 l improper shutdown 79 ink drying time 79 low 66 81 streaks on the back of paper 61 ink cartridges HP ink depleted 80 invalid file name 77 M margins incorrect 65 72 missing information from copy 72 text from scan 70 N no scan options error 78 P paper recommended copy types 31 recommended types 21 phone support 39 phone support period period for support 40 poor fax printout quality 51 poor printout quality 48 print blank printout 66 distorted printout 53 envelopes print incorrectly 63 faded 57 margins incorrect 65 meaningless characters 64 quality troubleshoot 48 51 54 59 reversed page order 65 specifications 96 troubleshooting 63 vertical streaks 60 print cartridges damaged 8
17. been removed If it is still covering the ink nozzles gently remove the clear plastic tape by using the pink pull tab Make sure you do not remove the copper colored tape containing the electrical contacts 1 Copper colored contacts Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape 82 Solve a problem 5 Reinsert the print cartridge by sliding it forward into the slot on the right Then push the print cartridge forward until it clicks into the socket Solve a problem 6 Repeat steps 1 and 2 for the tri color print cartridge on the left side Cause The indicated print cartridges were installed incorrectly If this did not solve the issue try the next solution Solution 2 Clean the print cartridge contacts Solution Clean the print cartridge contacts Make sure you have the following materials available Dry foam rubber swabs lint free cloth or any soft material that will not come apart or leave fibers XE TIP Coffee filters are lint free and work well for cleaning print cartridges e Distilled filtered or bottled water tap water might contain contaminants that can damage the print cartridges A CAUTION Do not use platen cleaners or alcohol to clean the print cartridge contacts These can damage the print cartridge or the product To clean the print cartridge contacts 1 Turn on the product and open the print cartridge door The pr
18. dans les foyers priv s au sein de l Union europ enne la pr sence de ce symbole sur le produit ou sur son emballage indique que vous ne pouvez pas vous d barrasser de ce produit de la m me facon que vos d chets courants Au contraire vous tes responsable de l vacuation de vos quipements usag s el cet effet vous tes tenu de les remettre un point de collecte agr pour le recyclage des quipements lectriques et lectroniques usag s Le tri l vacuation et le recyclage s par s de vos quipements usag s permettent de pr server les ressources naturelles et de s assurer que ces quipements sont recycl s dans le respect de la sant humaine et de l environnement Pour plus d informations sur les lieux de collecte des quipements usag s veuillez contacter Votre mairie votre service de traitement des d chets m nagers ou le magasin o vous avez achet le produit Entsorgung von Elektroger ten durch Benutzer in privaten Haushalten in der EU Dieses Symbol auf dem Produkt oder dessen Verpackung gib an dass das Produkt nicht zusammen mit dem Restm ll entsorgt werden darf Es obliegt daher Ihrer Verantwortung das Ger t an einer entsprechenden Stelle fir die Entsorgung oder Wiederverwertung von Elektogertion cler Art abzugeben x 8 ein Weristolihol Dic separate Sammlung ond das Recyceln Ihrer alten Elektragerte zum Zaitpunkt ihrer Entsorgung igi zum Schutz der Umwelt bei und gewalieiser dass sie cuf eine Art und Weise rocy
19. firmly connected to both the product and the power adapter Plug the power cord into a power outlet surge protector or power strip Solve a problem 1 Power connection 2 Power cord and adapter e Ifyou are using a power strip make sure the power strip is on Or try plugging the product directly into a power outlet Test the power outlet to make sure it is working Plug in an appliance that you know works and see if the appliance has power If not then there might be a problem with the power outlet e Ifyou plugged the product into a switched outlet make sure the outlet is switched on If it is switched to on but still does not work then there might be a problem with the power outlet Cause The product was not properly connected to a power supply If this did not solve the issue try the next solution Solution 2 Press the On button more slowly Solution The product might not respond if you press the On button too quickly Press the On button once It might take a few minutes for the product to turn on If you press the On button again during this time you might turn the product off A CAUTION Ifthe product still does not turn on it might have a mechanical failure Unplug the product from the power outlet Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support
20. ge wlio Kepe MoxeTe na ocTaBHTe OGOpyABGHETO 3a OTNABYM 3a PEYMKNHPGHE Ce cespxere CLC CLOTBETHHA OHC B rpapa BM dupwara 30 Ci wpawe a oops mnu c maramha or koiiro cre 3aKynHNH nponyxra nl turarea echipamentelor uzate de c tre utilizatorii casnici din Uniunea European z Acest simbol de pe produs sau de pe ambalajul produsului indic faptul c acest produs nu trebuie aruncat al turi de celelalte de euri casnice in loc s procedafi astfel avefi responsabilitatea s v debarasafi de echipamentul uzat pred ndu la un centru de colectare desemnat pentru reciclarea de eurilor electrice si a echipamentelor electronice Colectarea si reciclarea separat a echipamentului uzat une c nd dori T aruncofi ajo la conservarea resurselor nalurale si asigur recclarea echipamertit nia maniers cars protejeaz ctntiateg uman i mediul Pentru inlormafii suplimentare despre local n care e poate preda echipamentul uzat pentru redclare loc leeiwe cu primera loce cu serviciul de salubritate sau cu vanzatorul de la care afi achizi ionat produsul Technical information Chemical Substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH Regulation EC No 1907 2006 of the European Parliament and the Council chemical information report for this product can be found at www hp com go reach
21. higher print quality setting Solution 5 Align the printer Solve a problem e Solution 6 Automatically clean the print cartridges Solution 7 Contact HP support Solution 1 Make sure you are using genuine HP ink cartridges Solution Check to see if your ink cartridges are genuine HP ink cartridges HP recommends that you use genuine HP ink cartridges Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results time after time NOTE HPcannotguarantee the quality or reliability of non HP supplies Product service or repairs required as a result of using a non HP supply will not be covered under warranty If you believe you purchased genuine HP ink cartridges go to www hp com go anticounterfeit Cause Non HP ink cartridges were being used If this did not solve the issue try the next solution Solution 2 Check the ink levels Solution Check the estimated ink levels in the cartridges amp f NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the cartridges until print quality becomes unacceptable Cause The ink cartridges might have insufficient ink If this did not solve the issue try the next solution Solution 3 Make sure the paper is l
22. ink If this did not solve the issue try the next solution Solution 5 Check the print settings Solution Check the print settings e Check the print settings to see if the color settings are incorrect For example check to see if the document is set to print in grayscale Or check to see if advanced color settings such as saturation brightness or color tone are set to modify the appearance of colors e Check the print quality setting and make sure it matches the type of paper loaded in the product You might need to choose a lower print quality setting if colors are running into each other Or choose a higher setting if you are printing a high quality photo and then make sure photo paper such as HP Advanced Photo Paper is loaded in the input tray NOTE On some computer screens colors might appear differently than they do when printed on paper In this case there is nothing wrong with the product print settings or ink cartridges No further troubleshooting is required Cause The print settings were set incorrectly If this did not solve the issue try the next solution Solution 6 Align the printer Solution Align the printer 50 Solve a problem Aligning the printer can help ensure excellent print quality To align the printer 1 Load letter A4 or legal unused plain white paper into the input tray 2 In the HP Solution Center click Settings 3 Inthe Print Settings area click Printer Toolbox
23. issue try the next solution Solve a problem Solution 2 Try printing another document Solution Try printing another document from the same software application If this works then try printing a previously saved version of the document that is not corrupt Cause The document was corrupt The pages in my document came out in the wrong order Solution Print the document in reverse order When the document finishes printing the pages will be in correct order Cause The print settings were set to print the first page of your document first Because of the way the paper feeds through the product this means the first page will be print side up at the bottom of the stack Solve a problem The margins are not printing as expected Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Set the correct margins in your software application e Solution 2 Verify the paper size setting e Solution 3 Load the stack of paper correctly e Solution 4 Load the stack of envelopes correctly Solution 1 Set the correct margins in your software application Solution Check the printer margins Make sure the margin settings for the document do not exceed the printable area of the product To check your margin settings 1 Pr
24. reciclados de forma a proteger a sa de das pessoas e o meio ambiente Para obter mais informa es sobre onde descartar equipamentos para reciclagem eire em contato com o escrit rio local de sua cidade o servi o de limpeza p blica de seu bairro ou a loja em que adquiriu o produto Postup pou vate ov v krajin ch Eur pskej nie pri vyhadzovan zariadenia v dom com pou van do odpadu Tento symbol na produkte alebo na jeho obale znamen e nesmie by vyhoden s in m komun lnym odpadom Namiesto toho m te povinnos odovzda olo zariadenie na zbernom mieste kde sa zabezpe uje recykl cia elektrick ch a elektronick ch zariaden Separovan zber a recykl cia zariadenia ur en ho na odpad pom e chr ni pr rodn zdroje a zabezpe tak sp sob recykl cie ktor bude chr ni l udsk zdravie a ivotn prostredie al ie inform cie o separovanom zbere a recykl cii z skate na miestnom obecnom rade vo firme zabezpe uj cej zber vatho komun lneho odpadu alebo v predajni kde ste produkt k pili Ravnanje z odpadno opremo v gospodinjstvih znotraj Evropske unije Ta znak na izdelku ali embala i izdelka pomeni da izdelka ne smete odlagati skupaj z drugimi gospodinjskimi odpadki Odpadno opremo ste dol ni oddati na dolo enem zbimem mesu za reciiranje odpadne elekr ne in elektonske opreme Z lo enim zbianjem In recikliranjem adpodne opreme ob odlaganju beste pomagali ohraniti naravne vire in zagotovili de bo odpadna opr
25. reduce paper usage Photo Printing With White Borders Print a photo with a white border around the edges Fast Economical Printing Produce draft quality printouts quickly Presentation Printing Print high quality documents including letters and transparencies To create a printing shortcut 1 Onthe File menu in your software application click Print 2 Make sure the product is the selected printer 3 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 4 Click the Printing Shortcuts tab 5 In the Printing Shortcuts list click a printing shortcut The print settings for the selected printing shortcut are displayed 6 Change the print settings to those you want in the new printing shortcut 7 Click Save as and type a name for the new printing shortcut and then click Save The printing shortcut is added to the list To delete a printing shortcut On the File menu in your software application click Print Make sure the product is the selected printer Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 4 Click the Printing Shortcuts tab UN a 18 Print 5 Inthe Printing Shortcuts list click the printing shortcut that you want to delete 6 Cli
26. solve the issue try the next solution Solution 4 Load the stack of envelopes correctly Solution Remove all paper from the input tray Load a stack of envelopes in the input tray with the envelope flaps facing up and on the left NOTE To avoid paper jams tuck the flaps inside the envelopes For more information see Load media on page 23 Cause Astack of envelopes was loaded incorrectly A blank page came out while printing Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Check the ink levels in the print cartridges 66 Solve a problem Solution 2 Check for blank pages at the end of the document Solution 3 Load more paper in the input tray Solution 4 Check the print cartridges for protective tape Solution 1 Check the ink levels in the print cartridges Solution Check the estimated ink levels remaining in the print cartridges f NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the print cartridges until print quality becomes unacceptable If there is ink remaining in the print cartridges b
27. the indicated print cartridge You can also remove the indicated print cartridge and print using ink backup mode NOTE During ink backup mode the product can only print jobs from the computer You cannot initiate a print job from the control panel such as printing a photo from a memory card 84 Solve a problem Check to see if your print cartridge is still under warranty and end of warranty date has not been reached Ifthe end of warranty date has been reached purchase a new print cartridge e Ifthe end of warranty date has not been reached contact HP support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Related topics Replace the cartridges on page 35 Cause The print cartridge was damaged Solve a problem Incompatible print cartridges Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Make sure you are using the correct print cartridges e Solution 2 Contact HP customer support Solution 1 Make sure you are using the correct print cartridges Solution Check to make sure you are using the correct print cartridges for your product For a list of compatible print cartridges see the printed document
28. the print cartridges until print quality becomes unacceptable Cause A genuine HP print cartridge was previously used in another printer Original HP ink has been depleted Solution Follow the prompts on the computer screen to continue or replace the indicated print cartridges with genuine HP cartridges Ink levels might not be available for the indicated print cartridges Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the print cartridges until print quality becomes unacceptable Bf NOTE HP cannot guarantee the quality or reliability of non HP supplies Printer service or repairs required as a result of using of a non HP supply will not be covered under warranty If you believe you purchased genuine HP print cartridges go to www hp com go anticounterfeit For more information see Replace the cartridges on page 35 80 Solve a problem Cause The original HP ink in the indicated print cartridges was depleted Low on ink Solution Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the print cartridges until print quality becomes unacce
29. 16 e View the print resolution on page 17 Use printing shortcuts on page 18 Set the default print settings on page 19 Stop the current job on page 93 Print envelopes You can load one or more envelopes into the input tray of the HP All in One Do not use shiny or embossed envelopes or envelopes that have clasps or windows E NOTE For specific details on how to format text for printing on envelopes consult the help files in your word processing software For best results consider using a label for the return address on envelopes To print envelopes 1 Slide the paper guide all the way to the left 2 Placethe envelopes in the right side of the tray The side to be printed on should face down The flap should be on the left side 3 Push the envelopes into the printer until they stop 4 Slide the paper guide firmly against the edge of the envelopes 5 Open the Printer Properties dialog box 10 Print 6 Click the Features tab and then select the following print settings Paper Type Plain paper Size An appropriate envelope size 7T Select any other print settings that you want and then click OK Related topics Load media on page 23 e View the print resolution on page 17 Use printing shortcuts on page 18 e Set the default print settings on page 19 Stop the current job on page 93 Print on specialty media Print transparencies 1 Sli
30. 2 error message 81 82 incorrect 81 low ink 66 low on ink 81 missing 82 non HP ink 80 previously used 80 print quality smeared ink 48 print settings print quality 48 problems copy 70 error messages 74 print 63 scan 68 R recycle ink cartridges 97 regulatory notices regulatory model identification number 99 reinstall software 47 S scan blank 68 crop incorrect 69 no scan options error 78 page layout incorrect 69 scan specifications 96 text appears as dotted lines 69 text format incorrect 69 text incorrect 70 troubleshooting 68 smeared ink 48 software installation reinstall 47 103 uninstall 47 start copy black 6 color 6 support process 39 System requirements 95 T technical information copy specifications 96 environmental specifications 95 print specifications 96 scan specifications 96 system requirements 95 text dotted lines on scan 69 incorrect format on scan 69 incorrect or missing on scan 70 jagged 62 meaningless characters 64 not filled in 51 smooth fonts 62 troubleshoot fax problems 51 print quality 48 setup 42 USB cable 44 troubleshooting copy 70 error messages 74 print 63 scan 68 U uninstall software 47 USB cable installation 44 W warranty 42 104
31. HP Officejet 4400 K410 Contents 10 alo di Dod ra 3 Get to know the HP All in One Lu Ier 3giercincc E 5 Control oz BIN a 6 Print Print d cUmEeMtS de 7 Pintpliolo5 5 ci Inu oium Eruditi uui iiu Deu edat Leite 8 Ince 10 Printion Specialty media 2 2 eere Reeder ron eich E Hoe dba Ho One RD Pas Ruane eeepc 11 IuE Ru leger M 16 Paper basics Recommended papers for printing ssssseeeeneenennenen nennen enne 21 MerlNne rpme T HR He 23 Scan Scan 10 COMP ULC Mis saceses sts nesencse H 27 Copy Copy text or mixed documients idee eere He Ine XR HE idae niiae n nde du 29 Set the copy paper type enne crearet einer ete rone side eda e Pe i nace Tae neca Ioa te de 31 Work with cartridges Check the estimated ink levels essen emm ennemis 33 ecrdn seq 33 Automatically clean print cartridges sese ene m mmn 34 Re place the cartridges iei aide neue ea E riti e eek e eso SE nati abu abe i oe 35 Cartridge warranty information ssssseeseeeenenen emen nnnm eene nennen 37 Solve a problem ulmo c
32. High priority parts have been designed to access quickly for efficient disassembly and repair For more information visit HP s Commitment to the Environment Web site at www hp com hpinfo globalcitizenship environment index html This section contains the following topics 96 Technical information Eco Tips Paper use e Plastics Material safety data sheets e Recycling program e HP inkjet supplies recycling program e Power consumption Disposal of waste equipment by users in private households in the European Union Chemical Substances Eco Tips HP is committed to helping customers reduce their environmental footprint HP has provided the Eco Tips below to help you focus on ways to assess and reduce the impact of your printing choices In addition to specific features in this product please visit the HP Eco Solutions web site for more information on HP s environmental initiatives www hp com hpinfo globalcitizenship environment Your product s Eco features Smart Web printing The HP Smart Web Printing interface includes a Clip Book and Edit Clips window where you can store organize or print clips you have gathered from the Web For more information see Print a Web page on page 16 Energy Savings information To determine the ENERGY STAR qualification status for this product see Power consumption on page 97 Recycled Materials For more information regarding recycling of HP products plea
33. On again If the problem persists contact HP customer support In the meantime you can continue to use the product as a printer 74 Solve a problem continued Attention Estimate Number On light Description Solution light d Ink of Copies Level display lights Fast All fast E Fast The product has a 1 Turn off the blinking blinking blinking fatal error product 2 Unplug the power cord 3 Wait a minute then plug the power cord back in 4 Turn on the product If the problem persists contact HP Support Fast Current Current Fast Scan was pressed Make sure the blinking for selection selection blink for and there was no computer is turned 10 seconds On On 10 response from the on the product and then seconds computer software is installed On and then and the computer is On connected to the product with a USB cable Fast All fast E On The print cartridges Install or remove and blinking blinking are missing or not reinsert print seated correctly cartridges The tape was not Remove the print removed from one cartridge remove or both print tape and reinsert the cartridges print cartridge The print cartridge Remove and replace might be defective black or tri color or both print cartridges Fast Tri color Current On The tri color print Install or remove and blinking ink level selection cartridge is missing reinsert the tri color fast
34. On or not seated print cartridge blinking correctly Black ink level light On Fast Tri color Current On The black print Install or remove and blinking ink level selection cartridge is missing reinsert the black print light On On or not seated cartridge Black ink correctly level fast blinking On Tri color Current On The tri color print Replace the tri color ink level selection cartridge is getting print cartridge when and fourth On low on ink print quality is no indicator longer acceptable Errors 75 Solve a problem Chapter 8 continued Product messages The following is a list of product related error messages Firmware revision mismatch Memory is full Firmware revision mismatch Solution Attention Estimate Number On light Description Solution light d Ink of Copies Level display lights fast The tri color print Replace the tri color blinking cartridge has been print cartridge or print F removed in ink backup mode 7 Black irik with the black print fo level light F3 On cartridge For more 7 D information see Printing in ink I backup mode z on page 81 7 E On Tri color Current On The black print Replace the black ink level selection cartridge is getting print cartridge when light On On low on ink print quality is no Black ink longer acceptable level and The black print Replace the black fourth cartridge has been print cartridge or
35. SAT ZI BE x edolx pel n ze ojo nt gt zo i T n VCCI Class B compliance statement for users in Japan coXiIt 72ABfBs IE CY CORBIS RHR CRATOCCeAAMELT Uv AS COENA PT LE Vay Sia ICAL CRA SNS SMBS SS MOT CEMHVET RESI GEO CELURYRUELT FAL VCCI B 100 Technical information Notice to users in Japan about the power cord SIE AWenekSRI KeGBEVFEU ise n ERT RE 088m C IERI BOE UA HP Officejet 4400 K410 declaration of conformity according to ISO IEC 17050 1 and EN 17050 1 O DECLARATION OF CONFORMITY DoC SNPRH 0801 Rev C Supplier s Name Hewlett Packard Company Supplier s Address 20 Jia Feng Road Waigaogiao Free Trade Zone Pudong Shanghai PRC 200131 declares that the product Product Name and Model HP Deskjet F4400 Series HP Deskjet Ink Advantage AiO HP Officejet 4400 K410 Regulatory Model Number SNPRH 0801 Product Options All Conforms to the following Product Specifications and Regulations EMC CISPR 22 2005 EN 55022 2006 Class B EN 55024 1998 A1 2001 A2 2003 EN 61000 3 2 2006 EN61000 3 3 1995 A1 2001 A2 2005 FCC CFR 47 Part 15 Class B ICES 003 Issue 4 Class B Safety EN 60950 1 2001 A11 2004 IEC 60950 1 2001 EN 60825 1 1994 A1 2002 A2 2001 Energy Use Regulation EC No 1275 2008 ENERGY STAR Qualified Imaging Equipment Operational Mode OM Test Procedure Regulation EC No 278 2009 Test Method for Calculat
36. Setup troubleshooting 43 Chapter 8 Cause You pressed the On button too quickly connected the USB cable but am having problems using the HP All in One with my computer Solution You must first install the software that came with the product before connecting the USB cable During installation do not plug in the USB cable until prompted by the onscreen instructions Once you have installed the software connecting your computer to the product with a USB cable is straightforward Simply plug one end of the USB cable into the back of your computer and the other into the back of the product You can connect to any USB port on the back of your computer 4 e lt m E fe S Ej If you installed the software uninstall it and then reinstall it connecting the USB cable only when prompted For more information on installing the software and connecting the USB cable see the Start Here guide that came with the product Cause The USB cable was connected before the software was installed Connecting the USB cable before prompted can cause errors After setting up the product it does not print Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Press the On button to turn on the product e Solution 2
37. Wait for the product to finish other tasks 70 Solve a problem e Solution 4 The product does not support the paper or envelope Solution 1 Turn on the product Solution Look at the On button located on the product If it is not lit the product is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the On button to turn on the product Cause The product was turned off If this did not solve the issue try the next solution Solution 2 Place the original correctly on the glass Solution Load your original print side down on the right front corner of the glass Cause The original was placed incorrectly on the glass If this did not solve the issue try the next solution Solution 3 Wait for the product to finish other tasks Solution Check the On light If it is blinking the product is busy If the product is performing another task such as printing or scanning your copy job will be delayed until the product completes the current task Cause The product was busy with another task If this did not solve the issue try the next solution Solution 4 The product does not support the paper or envelope Solution Do not use the product to copy onto envelopes or other papers the product does not support Cause The product did not recognize the inserted paper type Copy troubleshooting 71 Solve a problem Chapter 8 If this did not s
38. ailable in the Advanced Printing Shortcuts Features and Color tabs X TIP You can easily select the appropriate options for your print job by choosing one of the predefined print tasks on the Printing Shortcuts tab Click a type of print task in the Printing Shortcuts list The default settings for that type of print task are set and summarized on the Printing Shortcuts tab If necessary you can adjust the settings here and save your custom settings as a new printing shortcut To save a custom printing shortcut select the shortcut and click Save As To delete a shortcut select the shortcut and click Delete 6 Click OK to close the Properties dialog box 7 Click Print or OK to begin printing Related topics e Recommended papers for printing on page 21 Load media on page 23 e View the print resolution on page 17 Use printing shortcuts on page 18 e Set the default print settings on page 19 Stop the current job on page 93 Print photos To print a photo on photo paper 1 8 Print Remove all paper from the input tray and then load the photo paper print side down On the File menu in your software application click Print Make sure the product is the selected printer Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab In the Basic Options area
39. align the edges Place the greeting cards in the right side of the tray The side to be printed on should face down Push the cards into the printer until they stop Slide the paper guide firmly against the edge of the cards Open the Printer Properties dialog box Print on specialty media 13 Chapter 3 14 T 8 Click the Features tab and then specify the following print settings e Print Quality Normal Paper Type Click More and then select an appropriate card type e Size An appropriate card size Select any other print settings that you want and then click OK Print booklets 1 2 3 4 haan e 9 Slide the paper guide all the way to the left Place plain paper in the right side of the tray The side to be printed on should face down Push the paper into the printer until it stops Slide the paper guide firmly against the edge of the paper Open the Printer Properties dialog box Click the Printing Shortcuts tab In the Printing Shortcuts list click Booklet Printing In the Print On Both Sides drop down list select one of the following binding options Left Edge Booklet Right Edge Booklet Select any other print settings that you want and then click OK 10 When prompted reload the printed pages in the paper tray as shown below 11 Click Continue to finish printing the booklet Print Print posters 1 Slide the paper guide all the way to the left 2 P
40. applications that are not in use This includes applications that run in the background such as screen savers and virus checkers If you turn off your virus checker remember to turn it back on after you finish your scan If this problem occurs frequently or if you encounter memory problems while using other applications you might need to add more memory to your computer See the user guide that came with your computer for more information Cause The computer does not have enough memory Solution 2 Create more space on your hard drive Solution Empty the Recycle Bin on your desktop You might also need to remove files from the hard disk for example delete temporary files Cause For scanning there must be at least 50 MB of space available on your computer s hard disk Borderless printing error Solution Borderless printing cannot occur with only the black print cartridge installed Install the tri color print cartridge For more information see Replace the cartridges on page 35 Cause The product was in ink backup mode with only the black print cartridge installed and a borderless print job was initiated No scan options Solution Make sure the software is installed and running For more information see the Start Here guide that came with the HP All in One Cause The software that came with the product was not running or has never been installed 78 Solve a problem Out of disk space Soluti
41. at forduljon chelyi nkorm nyzathoz a h ztari si hullad k begy f s vel foglalkoz v llalathoz vagy a term k forgalmaz j hoz Lietot ju atbr vo an s no nederig m ier c m Eiropas Savien bas priv taj s m jsaimniec b s Sis simbols uz ier ces vai las iepakojuma nor da ka o ierici nedr kst izmest kop ar p r jiem m jsaimniec bas atkritumiem J s esat atbild gs par afbrivotanos no neder g s ier ces fo nododot nor d taj sav k anas viet lai tiktu veikta nederiga elektrisk un elektronisk apr kojuma otrreiz j p rstr de Speciala nederigas ierices sav k ana un otrreiz j p rstr de palidz taup t dabas resursus un nodro ina t du otrreiz jo p rstr di kas sarg cilv ku vesel bu un apk rt jo vidi Lai ieg tu papildu inform ciju par to kur olrreizejai p rstr dei var nog d t nederigo ierici l dzu sazinieties ar viet jo pa vald bu m jsaimniec bas atkritumu sav k anas dienestu vai veikalu kur iegadajaties o i Europos Sajungos vartotojy ir priva i namy kiy atliekamos rangos i metimas Sis simbolis ant produkto arba jo pakuot s nurodo kad produktas negali b ti i mestas kartu su kitomis namy kio atliekomis J s privalote i mesti savo atliekam jrangq atiduodami jq atliekamos elektronikos ir elekiros jrangos perdirbimo punktus Jei atliekama ranga bus atskirai surenkama ir perdirbama bus i saugomi nat ral s i tekliai ir u ikrinama kad ranga yra perdir
42. ation see Check the estimated ink levels on page 33 fe P E 1 t a EG a Q 7 34 Work with cartridges If the print cartridges are not low on ink clean the print cartridges automatically A CAUTION Clean print cartridges only when necessary Unnecessary cleaning wastes ink and shortens the life of the cartridge To clean the print cartridges 1 In the HP Solution Center click Settings In the Print Settings area click Printer Toolbox 2 Click Clean the Print Cartridges 3 Click Clean and then follow the onscreen instructions Replace the cartridges To replace the cartridges 1 Check power 2 Remove cartridge a Open cartridge door Wait for print carriage to move to center of the product b Press down to release cartridge then remove it from slot 3 Insert new cartridge a Remove cartridge from packaging Replace the cartridges N o D i E 6 2 E x pe 5 Chapter 7 b Remove plastic tape using pink pull tab d Close cartridge door e E x z 2 2 D a a te fe 2 36 Work with cartridges 4 Align cartridges Related topics Choose the right cartridges on page 34 Order ink supplies on page 33 Cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device This warranty does not cover HP ink products tha
43. ation for each print cartridge four indicators for the tri color cartridge and four indicators for the black cartridge Also displays a warning for print cartridge problems Get to know the HP All in One 3 Print Choose a print job to continue Print documents on page 7 Print photos on page 8 M Print envelopes on page 10 E Print on specialty media on page 11 WWW Printa web page on page 16 Related topics Load media on page 23 Recommended papers for printing on page 21 Print documents Most print settings are automatically handled by the software application You need to change the settings manually only when you change print quality print on specific types of paper or transparency film or use special features To print from a software application 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer 4 f you need to change settings click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences NOTE When printing a photo you must select options for the specific photo paper and photo enhancement Print 7 Print Chapter 3 5 Select the appropriate options for your print job by using the features av
44. ation that came with the product If you are using print cartridges that are not compatible with the product replace the indicated print cartridges with print cartridges that are compatible If it appears that you are using the correct print cartridges proceed to the next solution For more information see e Order ink supplies on page 33 Replace the cartridges on page 35 Cause The indicated print cartridges were not compatible with the product If this did not solve the issue try the next solution Solution 2 Contact HP customer support Solution To find support and warranty information go to the HP Web site at www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The print cartridges were not intended for use in this product Errors 85 Chapter 8 Print cartridges in wrong slot Solution Make sure the print cartridges are installed into the correct slots If they are remove and reinsert the print cartridges and verify that they are fully inserted and locked in place n o lt m I fe S Ej To make sure the print cartridges are installed correctly 1 Make sure the product is turned on 2 Open the print cartridge door The print carriage moves to the center of the product 3 Check to make sure you are using the correct print cartridges for your product For more information about co
45. bta mogaus sveikat ir gamt tausojan iu b du D l informacijos apie lai kur galite i mesti atliekam perdirbti skirt jrangq kreipkit s atitinkam vietos tarnyb namy kio atlieky i ve imo tarnyb arba parduotuv kurioje pirkote produkig Utylizacja zu ytego sprz tu przez u ytkownik w domowych w Unii Europejskiej Symbol ten umieszczony na produkcie lub opakowaniu oznacza e tego produktu nie nalezy wyrzuca razem z innymi odpadami domowymi U ytkownik jest odpowiedzialny za dostarczenie zu ytego sprz tu do wyznaczonego punktu gromadzenia zu ytych urz dze elektrycznych i elektronicznych Gromadzenie osobno i recykling tego typu odpad w przyezynia sie do othony zasobow naturalnych 1 esf berpleceny dia zdro vin srodowiska nahralnogo Dalsze infomacje na temet sposobu ulylizac zusyiych ureden mozna leysa u odpowiednich wads lokalnych w prasdsseblorsiwie zajmujqcym sig usuwaniem odpad w lub w miejscu zakupu produktu Descarte de equipamentos por usu rios em resid ncias da Uni o Europ ia Este simbolo no produlo ou na embalagem indica que o produlo n o pode ser descartado junto com o lixo dom stico No entanto sua responsabilidade levar os equipamentos a serem descartados a um ponto de coleta designado para a reciclagem de equipamentos eletro eletr nicos A coleta separada e a reciclagem das equipamentos no momento do descarte ajudam na conserva o dos recursos naturais e garantem que os equipamentos ser o
46. cartridge or the product To clean the print cartridge contacts 1 Turn on the product and open the print cartridge door The print carriage moves to the center of the product 2 Waituntil the print carriage is idle and silent and then unplug the power cord from the back of the product 3 Lightly press down on the print cartridge to release it and then pull it towards you out of the slot 4 NOTE Do not remove both print cartridges at the same time Remove and clean each print cartridge one at a time Do not leave a print cartridge outside the HP All in One for more than 30 minutes 4 Inspectthe print cartridge contacts for ink and debris buildup 5 Dip a clean foam rubber swab or lint free cloth into distilled water and squeeze any excess water from it 6 Hold the print cartridge by its sides 7 Clean only the copper colored contacts Allow the print cartridges to dry for approximately ten minutes 90 Solve a problem Solve a problem 1 Copper colored contacts 2 Ink nozzles do not clean 8 Hold the print cartridge with the HP logo on top and insert the print cartridge back into the slot Make sure you push the print cartridge in firmly until it snaps into place 9 Repeat if necessary for the other print cartridge 10 Gently close the print cartridge door and plug the power cord into the back of the product Cause The print cartridge contacts needed to be cleaned If this did not s
47. cell werden ie keine Gef hrdung f r die Gesundheit des Menschen und der Umwelt darstellt Weitere Informationen dar ber wo Sie alle Elektroger te zum Recyceln abgeben k nnen erhalten Sie bei den rlichen Beh rden Wertstoffhdfen oder dort wo Sie das Ger t erworben haben Smaltimento di apparecchiature da rottamare da parte di privati nell Unione Europea Questo simbolo che appare sul prodotto o sulla confezione indica che il prodotto non deve essere smaltito assieme agli altri rifiuti domestici Gli utenti devono provvedere allo smallimento delle apparecchiature da rottamare portandole al luogo di raccolta indicato per il riciclaggio delle apparecchiature elettriche ed elettroniche La raccolta e il riciclaggio separati delle apparecchiature da rottamare in fase di smaltimento favoriscono la conservazione delle risorse naturali e garantiscono che tali apparecchiature vengano rottamaie nel rspelto del ambiente a della hela della salve Per ulteriori informazioni sul punt di raccolla delle apparecchiature da roltamare coefaors proprio comune di residenza il servizio di smaltimento dei rifiuti locale o il negozio presso il quale stato acquistato il prodotto Eliminaci n de residuos de aparatos el ctricos y electr nicos por parte de usuarios dom sticos en la Uni n Europea Este simbolo en el producto o en ef embalaje indica que no se puede desechar el producto junto con los residuos dom sticos Por el conirario si debe eliminar este tipo d
48. ck Delete The printing shortcut is removed from the list 4 NOTE Only the shortcuts that you have created can be deleted The original HP shortcuts cannot be deleted Set the default print settings If there are settings that you frequently use for printing you might want to make them the default print settings so they are already set when you open the Print dialog box from within your software application To change the default print settings 1 In the HP Solution Center click Settings point to Print Settings and then click Printer Settings 2 Make changes to the print settings and click OK Print Set the default print settings 19 Chapter 3 20 Print 4 Paper basics You can load many different types and sizes of paper in the HP All in One including letter or A4 paper photo paper transparencies and envelopes This section contains the following topics Load media on page 23 Recommended papers for printing If you want the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing Paper basics Depending on your country region some of these papers might not be available HP Advanced Photo Paper This thick photo paper features an instant dry finish for easy handling without smudging It resists water smears fingerprints and humidity Your prints have a look and feel comparable to a store processed photo It is availab
49. d a stack of envelopes in the input tray with the envelope flaps facing up and on the left NOTE To avoid paper jams tuck the flaps inside the envelopes Print troubleshooting 63 a o lt m E fe S 3 Chapter 8 For more information see Load media on page 23 Cause A stack of envelopes was loaded incorrectly If this did not solve the issue try the next solution Solution 2 Load a different type of envelope Solution Do not use shiny or embossed envelopes or envelopes that have clasps or windows Cause The wrong type of envelope was loaded If this did not solve the issue try the next solution Solution 3 Tuck the flaps to avoid paper jams Solution To avoid paper jams tuck the flaps inside the envelopes Cause The flaps might get caught in the rollers The product prints meaningless characters 64 Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Restart the product and your computer e Solution 2 Try printing another document Solution 1 Restart the product and your computer Solution Turn off the product and your computer for 60 seconds then turn them both on and try printing again Cause The memory in the product was full If this did not solve the
50. de the paper guide all the way to the left 2 Place the transparencies in the right side of the tray The side to be printed should face down and the adhesive strip should face up and toward the printer 3 Carefully push the transparencies into the printer until they stop so that the adhesive strips do not catch on one another 4 Slide the paper guide firmly against the edge of the transparencies 5 Open the Printer Properties dialog box 6 Click the Printing Shortcuts tab 7 Inthe Printing Shortcuts list click Presentation Printing and then specify the following print settings Paper Type Click More and then select an appropriate transparency film Paper Size An appropriate paper size 8 Select any other print settings that you want and then click OK Print postcards 1 Slide the paper guide all the way to the left 2 Place the cards in the right side of the tray The side to be printed on should face down and the short edge should point toward the printer Print on specialty media 11 Chapter 3 3 Push the cards into the printer until they stop 4 Slide the paper guide firmly against the edge of the cards 5 Open the Printer Properties dialog box 6 Click the Features tab and then specify the following print settings Paper Type Click More click Specialty Papers and then select an appropriate card type Print Quality Normal or Best e Size An appropriate card size 7 Select any othe
51. did not solve the issue try the next solution Solution 4 Check the paper type Solution HP recommends that you use HP papers or any other paper type that is appropriate for the product Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you 52 Solve a problem plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This will prevent the photo paper from curling For more information see e Recommended papers for printing on page 21 Load media on page 23 Cause The wrong kind of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 5 Contact HP support Solve a problem Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem with the printhead The printout has a horizontal band of distortion near the bottom of a borderless print Try the following solutions if your borderless print has a blurry band or line on the bottom of it NOTE For this issue there is not a problem with your ink supplie
52. e residuo es responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electr nicos y el ctricos El reciclaje y la recogida por separado de estos residuos sn el momento de lg eliminaci n eyudar a preservar recursos namalas y a garanfizar que el reciclaje proteja la salud y el tedio ambiente Si desea informati n adicional sobre log lugares donde puede dejar estos residuos para su reciclado p ngase en conlacto con las autoridades locales de su ciudad con el servicio de gesti n de residuos dom sticos o con la tienda donde adquiri el producto Likvidace vyslou il ho za zen u ivateli v dom cnosti v zem ch EU Tato zna ka na produktu nebo na jeho abalu ozna uje e tento produkt nesm b t likvidov n pr st m vyhozen m do b n ho domovn ho odpadu Odpov d te za to e vyslou il za zen bude p ed no k likvidaci do stanoven ch sb m ch mist ur en ch k recyklaci vyslouzilych elektrick ch a elektronick ch za zen Likvidace vyslou il ho za zen samostatn sb rem a recyklac napom h zachov n p rodn ch zdroj a zaji uje e recyklace prob hne zp sobem chr n c m lidsk zdrav a ivotn prosifedi Dal informace o tom kam m ete vios zarizeni p edat k recyklaci miele z skat od ad m stn samospr vy od spole nosti prov d j c svoz a likvidaci domovn ho odpadu nebo v obchod kde jste produkt zakoupili Bortskaffelse af affa
53. e sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab 6 Inthe Print Quality drop down list select the appropriate print quality setting for your project en Print View the print resolution 17 Chapter 3 7 In the Paper Type drop down list select the type of paper that you have loaded 8 Click the Resolution button to view the print resolution dpi Use printing shortcuts Use printing shortcuts to print with print settings that you use often The printer software has several specially designed printing shortcuts that are available in the Printing Shortcuts list f NOTE When you select a printing shortcut the appropriate printing options are automatically displayed You can leave them as is change them or create your own shortcuts for commonly used tasks Use the Printing Shortcuts tab for the following print tasks General Everyday Printing Print documents quickly Photo Printing Borderless Print to the top bottom and side edges of 10 x 15 cm 4 x 6 inch and 13 x 18 cm 5 x 7 inch HP Photo Papers Paper saving Printing Print two sided documents with mutliple pages on same sheet to
54. ear plastic tape has been removed If it is still covering the ink nozzles gently remove the clear plastic tape by using the pink pull tab Make sure you do not remove the copper colored tape containing the electrical contacts Solve a problem 1 Copper colored contacts Plastic tape with pink pull tab must be removed before installing 3 Ink nozzles under tape 5 Reinsert the print cartridge by sliding it forward into the slot on the right Then push the print cartridge forward until it clicks into the socket Errors 89 Chapter 8 6 Repeat steps 1 and 2 for the tri color print cartridge on the left side Cause The indicated print cartridges were installed incorrectly o lt o m I fe S Ej If this did not solve the issue try the next solution Solution 2 Clean the print cartridge contacts Solution Clean the print cartridge contacts on the print carridge s that are experiencing the problem Make sure you have the following materials available Dry foam rubber swabs lint free cloth or any soft material that will not come apart or leave fibers xx TIP Coffee filters are lint free and work well for cleaning print cartridges e Distilled filtered or bottled water tap water might contain contaminants that can damage the print cartridges A CAUTION Do not use platen cleaners or alcohol to clean the print cartridge contacts These can damage the print
55. een properly installed Print quality troubleshooting Use this section to solve these print quality problems Wrong inaccurate or bleeding colors e Ink is not filling the text or graphics completely The printout has a horizontal band of distortion near the bottom of a borderless print e Printouts have horizontal streaks or lines Printouts are faded or have dull colors e Printouts seem blurry or fuzzy e Printouts have vertical streaks e Printouts are slanted or skewed Ink streaks on the back of the paper The text edges are jagged Wrong inaccurate or bleeding colors If your printout has one of the following print quality problems try the solutions in this section for help Colors look different than what you expected For example the colors in your graphic or photo look one way on your computer screen but print out differently or magenta was replaced with cyan in your printout Colors run into each other or look like they are smeared on the page The edges might have a feathering appearance instead of being sharp and defined Try the following solutions if the colors appear wrong inaccurate or bleed into each other 48 Solve a problem e Solution 1 Make sure you are using genuine HP ink cartridges e Solution 2 Check the paper loaded in the input tray e Solution 3 Check the paper type e Solution 4 Check the ink levels e Solution 5 Check the print settings e Solution
56. egal unused plain white paper into the input tray In the HP Solution Center click Settings In the Print Settings area click Printer Toolbox 4 NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Features tab and then click Printer Services The Printer Toolbox appears Click the Device Services tab Click Align the Printer The product prints a test page aligns the print head and calibrates the printer Recycle or discard the page Cause The printer needed to be aligned Printouts have vertical streaks Solution HP recommends that you use HP papers or any other paper type that is appropriate for the product Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you 60 Solve a problem plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This will prevent the photo paper from curling For more information see e Recommended papers for printing on page 21 Load media on page 23 Cause The wrong kind of paper was loaded in the input tray Printouts are slanted or skewed Try the following solutions if your printout does not appear s
57. eme recikirana take da se varuje zdrewje jud in okolje Vee inlmoei o mestih Ke lahko oddale odpadno opremo 2a reciiranje lah debile na ab ini komunalnem podjetju ali gavin kjer ae indelek kupili Kassering av f rbrukningsmaterial f r hem och privatanv ndare i EU Produkter eller produktf rpackningar med den h r symbolen f r inte kasseras med vanligt hush llsavfall st llet har du ansvar f r att produkten l mnas fill en beh rig dtervinningsstation f r hantering av ek och elekronikprodukter Genom att l mna kasserade produkter til 6lervining hj lper du ti alt bevara vro gemensamma naturresurser Dessutom skyddas b de m nniskor och milj n n r produkter tervinns p r tt s ti Kommunala myndigheter sophanteringsf relag eller butiken d r varan k ptes kan ge mer information om var du l mnar kasserade produkter f r tervinning Vin spnane Ha o6opypsaue 3a omapbyn or norpe wrenn s acras pomaknicrea s Esponeiickas chiot Toan cuson sspxy nponykra unu onakoskora wy nokasea ue nponykr r we rpi6sa pa ce vaxespni aaepeo c nowaocime omogu Bue iare orrosopiocra pa sax pnime o opynsawero 30 omomsup kato ro npenonere Ha onpegenen NYHKT 3a peuywpane Ha enektprsecko unn mexannuHo o opynsawe 3a omaAEYH Ormennoro c npane n peyuknnpane Ha o opynaarero 3a OTaALYM Nph waxsspnieto My nowara 3a 3anaxsavero HA npaponi pecypci H raparmipa peupiapare HIBLPULEHO TAKA e no He acrpatiasa oseukoro 3npase oKonHaTa cpepa 3a noseve
58. etermine which cartridge is the problem cartridge After you determine which cartridge is the problem cartridge continue with the first solution To determine which print cartridge is having the problem 1 Make sure the product is on 2 Open the print cartridge door The print carriage moves to the center of the product 3 Check to make sure you are using the correct print cartridges for your product For a list of compatible print cartridges see the printed documentation that came with the product Errors 87 Solve a problem 2 o lt m IS fe S E Chapter 8 88 4 Remove the black print cartridge from the slot on the right Press down on the cartridge to release it and then pull it toward you out of the slot Tri color print cartridge 2 Black print cartridge 5 Close the print cartridge door 6 Check to see if the error has been resolved Ifthe error has been resolved then there is a problem with the black print cartridge Ifthe error has not been resolved continue to the next step 7 Open the print cartridge door and reinsert the black print cartridge by sliding it forward into the slot on the right Then push the print cartridge forward until it clicks into the slot 8 Remove the tri color print cartridge from the slot on the left Press down on the cartridge to release it and then pull it toward you out of the slot 9 Close the print cartridge door
59. eview your print job before sending it to the product In most software applications click the File menu and then click Print Preview 2 Check the margins The product uses the margins you have set in your software application as long as they are greater than the minimum margins the product supports For more information about setting margins in your software application see the documentation that came with the software 3 Cancelthe printjob ifthe margins are not satisfactory and then adjustthe margins in your software application Cause The margins were not set correctly in your software application If this did not solve the issue try the next solution Print troubleshooting 65 Chapter 8 Solution 2 Verify the paper size setting Solution Verify that you have selected the proper paper size setting for your project Make sure that you have loaded the correct paper size in the input tray Cause Thepapersize setting was not set correctly for the project you were printing If this did not solve the issue try the next solution Solution 3 Load the stack of paper correctly Solution Remove the stack of paper from the input tray and then reload the paper Make sure that you slide the paper width guide to the right until it stops at the edge of the paper o lt m E fe S Ej For more information see Load media on page 23 Cause The paper guides are not positioned correctly If this did not
60. fications Environmental product stewardship program Regulatory notices Hewlett Packard Company notices The information contained in this document is subject to change without notice All rights reserved Reproduction adaptation or translation of this material is prohibited without prior written permission of Hewlett Packard except as allowed under copyright laws The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein 2009 Hewlett Packard Development Company L P Microsoft Windows Windows XP and Windows Vista are U S registered trademarks of Microsoft Corporation Windows 7 is either a registered trademark or trademark of Microsoft Corporation in the United States and or other countries Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and olher countries Technical specifications for the HP All in One are provided in this section For complete product specifications see the Product Data Sheet at www hp com support System requirements Software and system requirements are located in the Readme file For information about future operating system releases and support visit the HP online support Web site a
61. ge Problem Incorrect Print Cartridge s Errors 81 Chapter 8 Incorrectly Installed Cartridge s Print Cartridge s Missing Print cartridges missing or not detected Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Remove and reinsert the print cartridges e Solution 2 Clean the print cartridge contacts e Solution 3 Replace the print cartridges 4 e lt m I fe S 3 Solution 1 Remove and reinsert the print cartridges Solution Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place Also make sure the print cartridges are installed into the correct slots To make sure the print cartridges are installed correctly 1 Make sure the product is turned on 2 Open the print cartridge door The print carriage moves to the center of the product 3 Check to make sure you are using the correct print cartridges for your product For more information about compatible print cartridges see Order ink supplies on page 33 4 Remove the black print cartridge from the slot on the right Do not touch the ink nozzles or the copper colored contacts Check for possible damage to the copper colored contacts or ink nozzles Make sure the clear plastic tape has
62. ge available to avoid possible printing delays You do not need to replace the cartridges until print quality becomes unacceptable 4 e lt m E fe S Ej Cause The ink cartridges might have insufficient ink If this did not solve the issue try the next solution Solution 3 Check the print settings Solution Check the print settings e Check the paper type setting to make sure it matches the type of paper loaded in the input tray Check the print quality setting and make sure it is not set too low Print the image with a high print quality setting such as Best or Maximum dpi Cause The paper type or print quality settings were set incorrectly If this did not solve the issue try the next solution Solution 4 Check the paper type Solution HP recommends that you use HP papers or any other paper type that is appropriate for the product Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This will prevent the photo paper from curling For more information see e Recommended papers for printing on page 21 Load media on page 23 Cause T
63. he wrong kind of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 5 Automatically clean the print cartridges Solution Clean the print cartridges 58 Solve a problem For more information see Automatically clean print cartridges on page 34 Cause The print cartridge nozzles needed to be cleaned If this did not solve the issue try the next solution Solution 6 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Solve a problem Cause There was a problem with the printhead Printouts seem blurry or fuzzy Try the following solutions if your printout is not sharp or unclear f NOTE For this issue there is not a problem with your ink supplies Therefore replacing the ink cartridges or printhead is not necessary XE TIP After reviewing the solutions in this section you can go to HP s Web site to see if there is additional troubleshooting help For more information go to www hp com support e Solution 1 Check the print settings Solution 2 Use a higher quality image e Solution 3 Print the image in a smaller size e Solution 4 Align the printer Solution 1 Check the print settings Solution Check the print settings e Check the paper type setting to make sure it matches
64. hen you installed the software that came with the HP All in One Solve a problem To uninstall from a Windows computer NOTE Use this method if Uninstall is not available in the Windows Start menu click Programs or All Programs HP Officejet 4400 K410 Uninstall 1 Open the Windows control panel and double click Add or Remove Programs NOTE The procedure to open the control panel varies by operating system If you are not sure how to do this see the Windows Help 2 Select HP Officejet 4400 K410 All in One Driver Software 14 0 Rel 7 and then click Change Remove Follow the onscreen instructions 3 Disconnect the product from your computer 4 Restart your computer 4 NOTE It is important that you disconnect the product before restarting your computer Do not connect the product to your computer until after you have reinstalled the software 5 Insert the product CD ROM into your computer s CD ROM drive and then start the Setup program 6 Follow the onscreen instructions When the software installation is complete the HP Digital Imaging Monitor icon appears in the Windows system tray Setup troubleshooting 47 Chapter 8 2 o lt o m IS fe S 3 sun pup To verify that the software is properly installed double click the HP Solution Center icon on the desktop If the HP Solution Center shows the essential icons Scan Picture and Scan Document the software has b
65. ing the Energy Efficiency of Single Voltage External Ac Dc and Ac Ac Power Supplies This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation The product herewith complies with the requirements of the Low Voltage Directive 2006 95 EC the EMC Directive 2004 108 EC and the EuP Directive 2005 32 EC and carries the CE marking accordingly In addition it complies with the WEEE Directive 2002 96 EC and the RoHS Directive 2002 95 EC c S ej 2 E E E 5 Additional Information 1 his product is assigned a Regulatory Model Number which stays with the regulatory aspects of the design The Regulatory Model Number is the main product identifier in the regulatory documentation and test reports this number should not be confused with the marketing name or the product numbers eb 19 Jan 2010 Hu Jintao ICS Product Hardware Quality Engineering Manager Local contact for regulatory topics only EMEA Hewlett Packard GmbH HQ TRE Herrenberger Strasse 140 71034 Boeblingen Germany www hp com go certificates U S Hewlett Packard 3000 Hanover St Palo Alto 94304 U S A 650 857 1501 Regulatory notices 101 E oO 1 z 1 2a E 3 v E Chapter 10 European Uni
66. int carriage moves to the center of the product 2 Waituntil the print carriage is idle and silent and then unplug the power cord from the back of the product 3 Lightly press down on the print cartridge to release it and then pull it towards you out of the slot NOTE Do not remove both print cartridges at the same time Remove and clean each print cartridge one at a time Do not leave a print cartridge outside the HP All in One for more than 30 minutes 4 Inspect the print cartridge contacts for ink and debris buildup 5 Dip a clean foam rubber swab or lint free cloth into distilled water and squeeze any excess water from it 6 Hold the print cartridge by its sides Errors 83 Chapter 8 7 Clean only the copper colored contacts Allow the print cartridges to dry for approximately ten minutes wn o lt m E fe S 3 1 Copper colored contacts 2 Ink nozzles do not clean 8 Hold the print cartridge with the HP logo on top and insert the print cartridge back into the slot Make sure you push the print cartridge in firmly until it snaps into place 9 Repeat if necessary for the other print cartridge 10 Gently close the print cartridge door and plug the power cord into the back of the product Cause The print cartridge contacts needed to be cleaned If this did not solve the issue try the next solution Solution 3 Replace the print cartridges Solution Replace
67. la soporte pE 1068687980 Per www hp com la soporte El 800 810 3888 Philippines 2 867 3551 Colombia Bogota www hp com la soporte Polska www hp com support Colombia www hp com la soporte Portugal www hp com support Costa Rica www hp com la soporte Puerto Rico www hp com support Cesk republika www hp com support Rep blica Dominicana www hp com support Danmark www hp com support Reunion www hp com support Ecuador Andinatel www hp com la soporte Rom nia www hp com support Ecuador Pacifitel www hp com la soporte Poccna Mockaa www hp com support www hp com support jaa Poccna Caukr Ferep oypr www hp com support EI Salvador www hp com la soporte www hp com support As snl Espa a www hp com support Singapore 65 6272 5300 France www hp com support Slovensko www hp com support Deutschland www hp com support South Africa RSA www hp com support EAA 0a arr ro amp amp repiK www hp com support Suomi www hp com support EMM a evr g EM i ac www hp com support Sverige www hp com support EAA 0a arr K rrpo www hp com support Switzerland www hp com support Guatemala www hp con la soporte ae 02 8722 8000 BeRANTRE 852 2802 4098 Cnt 66 2 353 9000 Magyarorsz g www hp com support www hp com support oi India 1 800 425 7737 Trinidad amp Tobago www hp com la soporte India 91 80 28526900 T rkiye istanbul Ankara www hp com support Indonesia 62 21 350 3408 Izmir amp Bursa www hp com support os Ykpaina www hp com supp
68. lace plain paper in the right side of the tray The side to be printed on should face down 3 Push the paper into the printer until it stops 4 Slide the paper guide firmly against the edge of the paper m Open the Printer Properties dialog box Click the Features tab and then specify the following print settings Paper Type Plain Paper Orientation Portrait or Landscape Size An appropriate paper size 7T Click the Advanced tab and then click Printer Features 8 In the Poster Printing drop down list select the number of sheets for the poster 9 Click the Select Tiles button 10 Check that the number of tiles that are selected matches the number of sheets for the poster and then click OK 9 11 Select any other print settings that you want and then click OK Print on specialty media 15 Chapter 3 Related topics e Recommended papers for printing on page 21 Load media on page 23 Use printing shortcuts on page 18 Set the default print settings on page 19 Stop the current job on page 93 Print a Web page You can print a Web page from your Web browser on the HP All in One If you use Internet Explorer 6 0 or higher or Firefox 2 0 or higher for Web browsing you can use HP Smart Web Printing to ensure simple predictable web printing with control over what you want and how you want it printed You can access HP Smart Web Printing from the toolbar in Inte
69. ldsudstyr for brugere i private husholdninger i EU Dette symbol p produktet eller pd dels emballage in kerer at produket ie ma bortskaffes sammen med andet husholdningsaffald I stedet er det dit ansvar at borse affaldsuds ved of lert det pa den boregrede indsamligeder med enblk p genbrug of eis og cekah akei Den separate indsamling eg genbrug af di affldsucstyr pd tidspunktet for bortskaffelse er med til at bevare naturlige ressourcer og sikre at genbrug finder sied pa en made der beskytter menneskers helbred samt milj et Hvis du vil vide mere om hvor du kan aflevere dit affaldsudstyr til genbrug kan du koniakie kommunen det lokale renovalionsv sen eller den forretning hvor du kable produliet Afvoer van afgedankte apparatuur door gebruikers in particuliere huishoudens in de Europese Unie Dit symbool op het product of de verpakking geeft aan dat dit product niet mag worden afgevoerd met het huishoudelijk afval Het is uw verantwoordelijkheid uw afgedankte apparatuur afte leveren op een aangewezen inzamelpuni voor de verwerking van afgedankte elektrische en elektronische apparatuur De gescheiden inzameling en verwerking van uw afgedankie apparotvur dreag bi tof het sparen van natuurlijke bronnen en tot het hergebruik van materiaal op een wijze die de volksgezondheid en bet milieu beschermt Voor meer inocretie over yigarv uw o dario apparatuur kunt inleveren voor recycling kunt u coniact opnemen met hel gemeentehuis in uw woonplaats de reiniging
70. le in several sizes including A4 8 5 x 11 inch 10 x 15 cm 4 x 6 inch with or without tabs 13 x 18 cm 5 x 7 inch and two finishes glossy or soft gloss satin matte It is acid free for longer lasting documents HP Everyday Photo Paper Print colorful everyday snapshots at a low cost using paper designed for casual photo printing This affordable photo paper dries quickly for easy handling Get sharp crisp images when you use this paper with any inkjet printer It is available in semi gloss finish in several sizes including A4 8 5 x 11 inch and 10 x 15 cm 4 x 6 inch with or without tabs For longer lasting photos it is acid free HP Brochure Paper or HP Superior Inkjet Paper These papers are glossy coated or matte coated on both sides for two sided use They are the perfect choice for near photographic reproductions and business graphics for report covers special presentations brochures mailers and calendars HP Premium Presentation Paper or HP Professional Paper These papers are heavy two sided matte papers perfect for presentation proposals reports and newsletters They are heavyweight for an impressive look and feel HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high contrast colors and sharp text It is opaque enough for two sided color usage with no show through which makes it ideal for newsletters reports and flyers It features ColorLok Technology for less smearing bolder blacks a
71. lp you easily produce great results time after time Print quality troubleshooting 51 Chapter 8 NOTE HP cannot guarantee the quality or reliability of non HP supplies Product service or repairs required as a result of using a non HP supply will not be covered under warranty If you believe you purchased genuine HP ink cartridges go to www hp com go anticounterfeit Cause Non HP ink cartridges were being used If this did not solve the issue try the next solution 4 Q F3 7 w E e z 7 Ej Solution 2 Check the ink levels Solution Check the estimated ink levels in the cartridges NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the cartridges until print quality becomes unacceptable Cause The ink cartridges might have insufficient ink If this did not solve the issue try the next solution Solution 3 Check the print settings Solution Check the print settings e Check the paper type setting to make sure it matches the type of paper loaded in the input tray e Check the print quality setting and make sure it is not set too low Print the image with a high print quality setting such as Best or Maximum dpi Cause The paper type or print quality settings were set incorrectly If this
72. lution 2 Make sure that the glass and the back of the document lid are clean 4 o lt m I fe S 3 Solution 1 Make sure that the brightness is set appropriately in the software Solution Adjust the brightness in the software and then rescan the original To adjust the brightness 1 In the HP Scanning window click Lighten Darken in the Basic menu or the Tools panel 2 Adjustthe brightness indicators Cause The brightness was not set correctly in the software If this did not solve the issue try the next solution Solution 2 Make sure that the glass and the back of the document lid are clean Solution Turn off the product unplug the power cord and use a soft cloth to wipe the glass and the back of the document lid Cause The glass and the back of the document lid were not clean Copy troubleshooting Use this section to solve these copy problems e Nothing happens when try to copy e Parts of the original do not appear or are cut off The printout appears enlarged on the page The printout is blank Nothing happens when try to copy Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Turn on the product e Solution 2 Place the original correctly on the glass e Solution 3
73. mpatible print cartridges see Order ink supplies on page 33 4 Remove the black print cartridge from the slot on the right Do not touch the ink nozzles or the copper colored contacts Check for possible damage to the copper colored contacts or ink nozzles Make sure the clear plastic tape has been removed If it is still covering the ink nozzles gently remove the clear plastic tape by using the pink pull tab Make sure you do not remove the copper colored tape containing the electrical contacts 1 Copper colored contacts Plastic tape with pink pull tab must be removed before installing 3 Ink nozzles under tape 86 Solve a problem 5 Reinsert the print cartridge by sliding it forward into the slot on the right Then push the print cartridge forward until it clicks into the socket 6 Repeat steps 1 and 2 for the tri color print cartridge on the left side f NOTE If the print cartridges are installed in the wrong slots and you cannot remove them from the product contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The indicated print cartridges were installed incorrectly Print cartridge problem The message might indicate which cartridge is causing the problem If the message does not indicate which cartridge is causing the problem follow these steps to d
74. n entire vacation s worth of photos or multiple prints to share ColorLok HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality and produce documents with crisp vivid color bolder blacks and dry faster than ordinary plain papers Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers NOTE Atthis time some portions of the HP Web site are available in English only To order HP papers and other supplies go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page 22 Paper basics Load media A Select a paper size to continue Load small size paper a Slide paper width guide to the left Slide paper width guide to the left Paper basics b Load paper Insert stack of photo paper into photo tray with short edge forward and print side down Slide stack of paper forward until it stops NOTE Ifthe photo paper you are using has perforated tabs load photo paper so that tabs are closest to you Slide paper width guide to the right until it stops at edge of paper Load full size paper a Slide paper width guide to the left Slide paper width guide to the left Load media 23 Chapter
75. n off autocropping in the software to retain the page layout Solution The automatic cropping feature in the software was changing the page Cause layout Text format is incorrect Solution Some applications cannot handle framed text formatting Framed text is one of the scan document settings in the software It maintains complex layouts such as multiple columns from a newsletter by putting the text in different frames boxes in the destination application In the software select the correct format so that the scanned text layout and formatting are retained Cause The scan document settings were incorrect Scanned image shows dotted lines instead of text Solution Make a black and white copy of the original and then scan the copy Cause f you used the Text image type to scan text that you plan to edit the scanner might not recognize color text The Text image type scans at 300 x 300 dpi in black and white Scan troubleshooting 69 Chapter 8 If you are scanning an original that has graphics or artwork surrounding the text the scanner might not recognize the text Text is incorrect or missing Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Make sure that the brightness is set appropriately in the software e So
76. nd vivid colors HP Printing Paper HP Printing Paper is a high quality multifunction paper It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy Paper basics 21 UV E 7 o t 7 7 Chapter 4 paper It features ColorLok Technology for less smearing bolder blacks and vivid colors It is acid free for longer lasting documents HP Office Paper HP Office Paper is a high quality multifunction paper It is suitable for copies drafts memos and other everyday documents It features ColorLok Technology for less smearing bolder blacks and vivid colors It is acid free for longer lasting documents HP Iron On Transfers HP Iron on Transfers for color fabrics or for light or white fabrics are the ideal solution for creating custom T shirts from your digital photos HP Premium Inkjet Transparency Film HP Premium Inkjet Transparency Film make your color presentations vivid and even more impressive This film is easy to use and handle and dries quickly without smudging HP Photo Value Pack HP Photo Value Packs conveniently package original HP cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP All in One Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid print after print Great for printing out a
77. nput tray 2 In the HP Solution Center click Settings 3 In the Print Settings area click Printer Toolbox Bf NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Features tab and then click Printer Services The Printer Toolbox appears 4 Click the Device Services tab 5 Click Align the Printer The product prints a test page aligns the print head and calibrates the printer Recycle or discard the page Solve a problem Cause The printer needed to be aligned If this did not solve the issue try the next solution Print troubleshooting Use this section to solve these printing problems Envelopes print incorrectly The product prints meaningless characters The pages in my document came out in the wrong order The margins are not printing as expected Ablank page came out while printing Envelopes print incorrectly Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Reload the envelopes in the input tray e Solution 2 Load a different type of envelope e Solution 3 Tuck the flaps to avoid paper jams Solution 1 Reload the envelopes in the input tray Solution Remove all paper from the input tray Loa
78. ns the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab 6 In the Paper Type drop down list select the type of paper that you have loaded 7 Inthe Print Quality drop down list select the appropriate quality setting for your project p NOTE To find out what dpi the product will print based on the paper type and print quality settings you selected click Resolution Print the image with a high print quality setting such as Best or Maximum dpi For more information see Print using the maximum dpi on page 16 Cause The print quality setting was set too low If this did not solve the issue try the next solution Solution 3 Rotate the image Solution If the problem persists use the software you installed with the product or another software application to rotate your image 180 degrees so that the light blue gray or brown hues in your image do not print at the bottom of the page Cause The photo image had odd hues printed near the bottom of the page Printouts have horizontal streaks or lines 54 Try the following solutions if your printout has lines streaks or marks on it that run across the width of the page Solution 1 Make sure you are using genuine HP ink cartridges Solution 2 Check the ink levels Solution 3 Make sure the paper is loaded correctly Solution 4 Use a
79. nt cartridges in wrong slot Print cartridge problem Errors 79 Solve a problem Chapter 8 Non HP cartridges installed Solution Follow the prompts on the computer screen to continue or replace the indicated print cartridges with genuine HP cartridges HP recommends that you use genuine HP print cartridges Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results time after time amp NOTE HP cannot guarantee the quality or reliability of non HP supplies Printer service or repairs required as a result of using of a non HP supply will not be covered under warranty If you believe you purchased genuine HP print cartridges go to 4 e lt m I fe S Ej www hp com go anticounterfeit For more information see Replace the cartridges on page 35 Cause The product detected that a non HP print cartridge was installed Previously used genuine HP cartridges installed Solution Check the print quality of the current print job If it is satisfactory follow the prompts on the computer screen to continue Ink levels might not be available for the indicated print cartridges Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace
80. o lt m I fe S Ej Troubleshooting common setup issues 1 Disconnect the USB cable from the computer 2 Uninstall the software if you have already installed it For more information see Uninstall and reinstall the software on page 47 3 Restart your computer 4 Turn off the product wait one minute then restart it 5 Reinstall the HP Officejet software A CAUTION Do not connect the USB cable to the computer until prompted by the software installation screen This section contains the following topics The product will not turn on lconnected the USB cable but am having problems using the HP All in One with my computer After setting up the product it does not print The Minimum System Checks screen appears e Ared X appears on the USB connect prompt e received a message that an Unknown Error has occurred e The registration screen does not appear Uninstall and reinstall the software The product will not turn on Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Make sure the power cord is connected e Solution 2 Press the On button more slowly 42 Solve a problem Solution 1 Make sure the power cord is connected Solution Make sure the power cord is
81. oaded correctly Solution Make sure that the paper is loaded correctly in the input tray For more information see Load media on page 23 Cause The paper was not loaded correctly If this did not solve the issue try the next solution Print quality troubleshooting 55 Solve a problem Chapter 8 Solution 4 Use a higher print quality setting Solution Check the print quality setting and make sure it is not set too low To select a print speed or quality 1 Make sure you have paper loaded in the input tray On the File menu in your software application click Print 2 A 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box v Depending on your software application this button might be called Properties 9 Options Printer Setup Printer or Preferences 2 5 Click the Features tab 6 In the Paper Type drop down list select the type of paper that you have loaded 7 Inthe Print Quality drop down list select the appropriate quality setting for your project NOTE To find out what dpi the product will print based on the paper type and print quality settings you selected click Resolution Print the image with a high print quality setting such as Best or Maximum dpi For more information see Print using the maximum dpi on page 16 Cause The print quality or copy setting on the product was set too low If this did not solve the issue try the nex
82. olve the issue try the next solution Parts of the original do not appear or are cut off Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Place the original correctly on the glass e Solution 2 Clean the scanner glass 4 o lt o m E fe S 3 Solution 1 Place the original correctly on the glass Solution Load your original print side down on the right front corner of the glass Cause The original was placed incorrectly on the glass If this did not solve the issue try the next solution Solution 2 Clean the scanner glass Solution Clean the scanner glass and make sure that there are no foreign materials adhering to it Cause The scanner glass was dirty causing the product to include an area in the copy that was larger than the document The printout appears enlarged on the page Solution Ensure that your Copy settings are chosen correctly If the problem persists debris might be stuck on the glass or on the back of the document lid This can cause the product to detect only a portion of the image Turn off the product unplug the power cord and use a soft cloth to wipe the glass and the back of the document lid 72 Solve a problem Cause The product detected only a portion of the image due to d
83. olve the issue try the next solution Solution 3 Replace the print cartridges Solution Replace the print cartridges that are experiencing the problem If only one of the print cartridges is experiencing the problem you can also remove it and print using ink backup mode NOTE During ink backup mode the product can only print jobs from the computer You cannot initiate a print job from the control panel such as copying or scanning an original For more information see Printing in ink backup mode on page 81 Cause One or both of the print cartridges were having a problem Errors 91 Chapter 8 4 Q F3 7 w I e gz 7 3 92 Solve a problem 9 Stop the current job To stop a print job from the HP All in One A Press Cancel on the control panel If the print job does not stop press Cancel again It can take a few moments for printing to be cancelled 2 fe E c o E 5 lt P Q fe 7 Stop the current job 93 Chapter 9 7 oe e o os gt oO 1 c E ei oO E o e ez 94 Stop the current job 10 Notice Specifications Technical information The technical specifications and international regulatory information for the HP All in One are provided in this section For additional specifications see the printed documentation that came with the HP All in One This section contains the following topics Notice e Speci
84. on Close some applications and try the task again Cause There was not enough available memory on your computer to perform the task Paper messages The following is a list of paper related error messages Ink is drying Ink is drying Solution Leave the sheet in the output tray until the message disappears If it is necessary to remove the printed sheet before the message disappears carefully hold the printed sheet on the underside or the edges and place it on a flat surface to dry Cause Transparencies and some other media require a drying time that is longer than normal Power and connection messages The following is a list of power and connection related error messages Improper shutdown Improper shutdown Solution Press the On button located on the control panel of the product to turn the product on and off Cause The last time the product was used it was not turned off properly If the product is turned off by turning off the switch on a power strip or by using a wall switch the product can be damaged Print cartridge messages The following is a list of print cartridge error messages Non HP cartridges installed Previously used genuine HP cartridges installed Original HP ink has been depleted Low on ink Printing in ink backup mode Print cartridge is missing incorrectly installed or not intended for your product Print cartridges missing or not detected Incompatible print cartridges Pri
85. on Regulatory Notice European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives Low Voltage Directive 2006 95 EC EMC Directive 2004 108 EC EuP Directive 2005 32 EC CE compliance of this product is valid only if powered with the correct CE marked AC adapter provided by HP If this product has telecommunications functionality it also complies with the essential requirements of the following EU Directive R amp TTE Directive 1999 5 EC Compliance with these directives implies conformity to harmonized European standards European Norms that are listed in the EU Declaration of Conformity issued by HP for this product or product family This compliance is indicated by one of the following conformity markings placed on the product The following CE marking is valid for non telecommunications products and for EU harmonized telecommunication products such as wired fax and wireless Bluetooth Ce The following CE marking is valid for EU non harmonized telecommunications products such as wireless LAN Ceo The wireless telecommunications functionality of this product may be used in the following EU and EFTA countries Austria Belgium Bulgaria Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Iceland Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Malta Netherlands Norway Poland Portugal Slovak Republic Romania Slovenia
86. on page 77 Cause The product software did not recognize or support the file format of the image you are trying to open or save If the file extension indicates it is a supported file type the file might be corrupted Invalid file name Solution Make sure that you are not using any invalid symbols in the file name Cause The file name you entered was invalid Supported file types for the HP All in One Refer to the following for the supported file formats The HP Officejet software supports the following file formats BMP DCX FPX GIF JPG PCD PCX TIF PICT PSD PCS EPS TGA SGI PDF and PNG When scanning the HP Officejet Software enables you to save an image in the following file formats BMP DCX FPX GIF JPG PCD PCX and TIF General user messages The following is a list of messages related to common user errors e Cannot crop Borderless printing error Errors 77 Chapter 8 e No scan options e Outof disk space Cannot crop Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Close applications that are not being used e Solution 2 Create more space on your hard drive 4 o lt m I fe S Ej Solution 1 Close applications that are not being used Solution Close all
87. ort www hp com support cus www hp com support EE EP www hp com support EI United Kingdom www hp com support www hp com support United States www hp com support After the phone support period www hp com support cud Uruguay www hp com la soporte Ireland www hp com support Venezuela Caracas www hp com la soporte Italia www hp com support Venezuela www hp com la soporte Jamaica www hp com la soporte Vi t Nam 84 88234530 AA 0570 000511 After the phone support period help is available from HP at an additional cost Help may also be available at the HP online support Web site www hp com support Contact your HP dealer or call the support phone number for your country region to learn more about support options HP support 41 Chapter 8 Additional warranty options Extended service plans are available for the HP All in One at additional costs Go to www hp com support select your country region and language then explore the services and warranty area for information about the extended service plans Setup troubleshooting This section contains setup troubleshooting information for the product Many issues are caused when the product is connected to the computer using a USB cable before the HP Officejet software is installed on the computer If you connected the product to your computer before the software installation screen prompts you to do so you must follow these steps 4
88. ouoxzuaaia rou unobcixv ti n ro npoi v aut Sev np na va nerayrei padi pe ka owiox anopplupara AvriGera tuG vr aac eivai va anoppiurre ng xpnares auoxzuis at pa kaBaprouim uov da ouMoyig anoppiyu nay yia my avardidaon ypnarou maapikol xar hektpovKkol ckonhiopo H apri ouoyh a avax rduiar ruv ypnomuv cuorzu v Ba cuuB Aa om iaripnor ru guomav n puv xai om raog lior n Ba avaKuKAwHoiy pe TeOIOV rp no wore va npoorart erai n uyela ruv a pinu al ro eriaidov Tia nepioc napes nAnpopopies oyenkd pr ro nod popes va enoppliere ne aprons GuoKtubs via evandewon entraivavion pene ware TENCO appd ies APAS NH vo Keria and vo onolo ayoptiounc o nOr A hullad kanyagok kezel se a mag nh ztart sokban az Eur pai Uni ban Ez a szimb lum amely o term ken vagy annak csomagol s n van felt nt azt jelzi hogy a term k nem kezelhet egy t az egy b h ztart si hullad kkal Az On feladata hogy a k sz l k hullad kanyagait eljuassa olyan Kilo gy ji helyre amely cx elektromos hullad kanyagok s az elekonikus berendez sek jrahasznos i s val foglalkozik A llad kanyagok elkilonitet gy jt se s jrahasznos t sa hozz j rul a term szeti er forr sok meg rz s hez egy ttal azt is biztos tja hogy a hullad k jrahasznos t sa az l szs gre s a k rnyezetre nem rtalmas m don t rt nik Ha t j koztat st szeretne kapni azokr l a helyekr l ahol leadhatja jrahasznos i sra a hullad kanyagok
89. our product and then click one of the shopping links on the page 4 NOTE Ordering cartridges online is not supported in all countries regions If it is not available in your country region you may still view supplies information and print a list for reference when shopping at a local HP reseller To order ink cartridges from your desktop A To learn which HP supplies work with your printer order supplies online or create a printable shopping list open HP Solution Center and select the online shopping feature Cartridge information and links to online shopping also appear on ink alert messages In addition you can find cartridge information and order online by visiting www hp com buy supplies NOTE Ordering cartridges online is not supported in all countries regions If it is not available in your country region you may still view supplies information and print a list for reference when shopping at a local HP reseller Related topics Choose the right cartridges on page 34 Choose the right cartridges HP recommends that you use original HP cartridges Original HP cartridges are designed and tested with HP printers to help you easily produce great results time after time Related topics Order ink supplies on page 33 Automatically clean print cartridges If your printed pages are faded or if they contain ink streaks the print cartridges might be low on ink or might need to be cleaned For more inform
90. p Carriage Glass Lid backing Rear door Rear USB port Power connection Use only with the power adapter supplied by HP Lid Load original label o o 0o0 AJOIN m x a T lt z x fe 2 oO eo N wo A oa Print cartridges Attention light o Get to know the HP All in One 5 e R ES ie 5 e e I U Chapter 2 Control panel features 6 mr 1 On Turns the product on or off When the product is off a minimal amount of power is still used To completely remove power turn off the product then unplug the power cord Cancel Stops the current operation Scan Starts a scan of an original placed on the glass Paper Selection Changes the paper type setting for copying to either plain or photo paper The Paper Selection lights indicate the currently selected paper size and type as Plain Letter or A4 Large Photo or Small Photo 5 Actual Size Resize to Fit Scales the original to the maximum size to fit within the margins of the selected paper size for copying Start Copy Black Starts a black and white copy job Start Copy Color Starts a color copy job Number of Copies LCD Displays the number of copies to be made Also displays a warning when the device is out of paper 9 Ink Level gauge Show ink level inform
91. performance of this product To determine the ENERGY STAR Environmental product stewardship program 97 4 oO O 7 1 D 3 e E 3 fo E Chapter 10 98 qualification status for this product see the Product Data Sheet or Specifications Sheet Qualified products are also listed at www hp com go energystar Disposal of waste equipment by users in private households in the European Union Dansk esky Espa ol Italiano Nederlands Eesti H 4 a Polski Lietuvi kai Latviski Magyar Portugu s Sloven ina Svenska Sloven ina Banrapekn Rom Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment af the ime cl disposal wil help to conserve natural resources ond ensure hat i recycled in a manner Ihat protects human heath and ihe environment For more inbemation about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product Evacuation des quipements usag s par les utilisateurs
92. print indicator removed in ink backup mode blinking with the tri color print cartridge For more information see Printing in ink backup mode on page 81 To find support and warranty information go to the HP Web site at www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause number of the software The revision number of the product firmware does not match the revision Memory is full Solution Try making fewer copies at a time Cause The document you are copying has exceeded the memory of the product File messages The following is a list of file related error messages Error reading or writing the file 76 Solve a problem e File not found File format not supported e Invalid file name Supported file types for the HP All in One Error reading or writing the file Solution Check to see if you have the right folder and file name Cause The product software could not open or save the file Solve a problem File not found Solution Close some applications and try the task again Cause There was not enough available memory on your computer to create a print preview file File format not supported Solution Open the file in another application and save it in a format that the product software recognizes For more information see Supported file types for the HP All in One
93. ptable If you have installed a refilled or remanufactured cartridge or a cartridge that has been used in another product the ink level indicator may be inaccurate or unavailable Solve a problem For HP product return and recycling information visit us at www hp com recycle Cause The indicated print cartridges were estimated to be low on ink and might need to be replaced soon Printing in ink backup mode Solution If you receive the ink backup mode message and two print cartridges are installed in the product verify that the protective piece of plastic tape has been removed from each print cartridge When plastic tape covers the print cartridge contacts the product cannot detect that the print cartridge is installed 1 Copper colored contacts Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape Cause When the product detected that only one print cartridge is installed ink backup mode is initiated This printing mode lets you print with a single print cartridge but it slows the product and affects the quality of printouts Print cartridge is missing incorrectly installed or not intended for your product Solution If the print cartridges are missing incorrectly installed or not intended for your product one or both of the print cartridge status lights begin to blink One of the following messages may appear on your computer screen Print Cartrid
94. r of copies varies by model Copy speeds vary according to the complexity of the document and model Maximum copy enlargement ranging from 200 400 depends on model Maximum copy reduction ranging from 25 50 depends on model Scan specifications mage editor included Twain compliant software interface Resolution up to 4800 x 4800 ppi optical depends on model 19200 ppi enhanced software For more information about ppi resolution see the scanner software e Color 48 bit color 8 bit grayscale 256 levels of gray Maximum scan size from glass 21 6 x 29 7 cm 8 5 x 11 7 inches Print resolution To find out about the printer resolution see the printer software For more information see View the print resolution on page 17 Cartridge yield Visit www hp com go learnaboutsupplies for more information on estimated cartridge yields Acoustic information If you have Internet access you can get acoustic information from the HP Web site Go to www hp com support Environmental product stewardship program Hewlett Packard is committed to providing quality products in an environmentally sound manner Design for recycling has been incorporated into this product The number of materials has been kept to a minimum while ensuring proper functionality and reliability Dissimilar materials have been designed to separate easily Fasteners and other connections are easy to locate access and remove using common tools
95. r of glass Copy 29 Chapter 6 Close lid c Select paper type Press Paper Selection to select the paper type d Start copy Press Start Copy Black Press multiple times to increase the number of copies Color Copy a Load paper Load full size paper in the main input tray b Load original Lift lid on product 30 Copy Close lid c Select paper type Press Paper Selection to select the paper type d Start copy Press Start Copy Color Press multiple times to increase the number of copies Related topics Set the copy paper type on page 31 Stop the current job on page 93 Set the copy paper type You can set the paper type for copying to Plain Photo Large or Photo Small NOTE Copies made on plain paper are automatically made using Normal quality Copies made on photo paper are automatically made using Best quality Set the copy paper type 31 Copy Chapter 6 32 Refer to the following table to determine which paper type setting to choose based on the paper loaded in the input tray Paper type Control panel setting Copier paper or letterhead Plain HP Bright White Paper Plain HP Advanced Photo Paper Glossy Photo HP Advanced Photo Paper Matte Photo HP Advanced 4 x 6 inch Photo Paper Photo Small HP Photo Paper Photo HP Everyday Photo Paper Photo HP Everyday Photo Paper Semi Gloss Photo Othe
96. r photo paper Photo HP Advanced Paper Plain HP All in One Paper Plain HP Printing Paper Plain Other inkjet paper Plain Legal Plain Related topics Paper basics on page 21 Copy 7 Work with cartridges e Check the estimated ink levels e Order ink supplies Automatically clean print cartridges Replace the cartridges Cartridge warranty information Check the estimated ink levels You can easily check the ink supply level to determine how soon you might need to replace a cartridge The ink supply level shows an estimate ofthe amount of ink remaining in the cartridges NOTE If you have installed a refilled or remanufactured cartridge or a cartridge that has been used in another printer the ink level indicator might be inaccurate or unavailable NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not have to replace the cartridges until the print quality is unacceptable NOTE Ink from the cartridges is used in the printing process in a number of different ways including in the initialization process which prepares the product and cartridges for printing and in printhead servicing which keeps print nozzles clear and ink flowing smoothly In addition some residual ink is left in the cartridge after itis used For more information
97. r print settings that you want and then click OK Print labels Slide the paper guide all the way to the left Fan the edges of the label sheets to separate them and then align the edges Place the label sheets in the right side of the tray The label side should face down Push the sheets into the printer until they stop Slide the paper guide firmly against the edge of the sheets 91 ce IN qm 6 Open the Printer Properties dialog box 7T Click the Printing Shortcuts tab 8 Inthe Printing Shortcuts list click General Everyday Printing and then specify the following print settings Paper Type Plain Paper Paper Size An appropriate paper size 9 Click OK 12 Print Print brochures 1 2 Slide the paper guide all the way to the left Place the paper in the right side of the tray The side to be printed on should face down Push the paper into the printer until it stops Slide the paper guide firmly against the edge of the paper Open the Printer Properties dialog box Click the Features tab Specify the following print settings e Print Quality Best Paper Type Click More and then select an appropriate HP inkjet paper Orientation Portrait or Landscape e Size An appropriate paper size Two sided printing Manual Click OK to print Print greeting cards 1 2 3 6 Slide the paper guide all the way to the left Fan the edges of the greeting cards to separate them and then
98. reen check appears indicating that the plug and play was successful A red X indicates that the plug and play failed received a message that an Unknown Error has occurred Solution Try to continue with the installation If that does not work stop and then restart the installation and follow the directions on the screen If an error occurs you might need to uninstall and then reinstall the software Do not simply delete the product application files from your computer Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the product For more information see Uninstall and reinstall the software on page 47 Cause The source of the error is unknown 46 Solve a problem The registration screen does not appear Solution You can access the registration Sign up now screen from the Windows taskbar by clicking Start pointing to Programs or All Programs HP Officejet 4400 K410 and then clicking Product Registration Cause The registration screen did not launch automatically Uninstall and reinstall the software If your installation is incomplete or if you connected the USB cable to the computer before prompted by the software installation screen you might need to uninstall and then reinstall the software Do not simply delete the HP All in One application files from your computer Make sure to remove them properly using the uninstall utility provided w
99. rnet Explorer For more information about HP Smart Web Printing see the help file provided with it To print a Web page 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your Web browser click Print x TIP Forbest results select HP Smart Web Printing on the File menu A check mark appears when it is selected The Print dialog box appears 3 Make sure the product is the selected printer 4 If your Web browser supports it select the items on the Web page that you want to include in the printout For example in Internet Explorer click the Options tab to select options such as As laid out on screen Only the selected frame and Print all linked documents 5 Click Print or OK to print the Web page xx TIP To print Web pages correctly you might need to set your print orientation to Landscape Related topics e Recommended papers for printing on page 21 Load media on page 23 e View the print resolution on page 17 Use printing shortcuts on page 18 e Set the default print settings on page 19 e Stop the current job on page 93 Print using the maximum dpi Use maximum dpi mode to print high quality sharp images To get the most benefit from maximum dpi mode use it to print high quality images such as digital photographs When you select the maximum dpi setting the printer software 16 Print displays the optimized dots per inch dpi that the HP
100. s If this did not solve the issue try the next solution Solution 5 Load paper in the input tray Solution Load paper in the input tray For more information see Load media on page 23 Cause The product might have been out of paper The Minimum System Checks screen appears Solution Click Details to see what the specific problem is and then correct the problem before attempting to install the software Cause Your system did not meet the minimum requirements to install the software Setup troubleshooting 45 Solve a problem Chapter 8 A red X appears on the USB connect prompt Solution Verify that the product is set up properly and then try to re establish the connection To retry the USB connection 1 Verify that the USB cable is set up properly as follows Unplug the USB cable and plug it in again or try plugging the USB cable into a different USB port Do not attach the USB cable to a keyboard e Verify that the USB cable is 3 meters 9 8 feet or less in length f you have several USB devices attached to your computer you might want to unplug the other devices during the installation 2 Unplug the product power cord and then plug it in again 3 Verify that the USB cable and power cord are plugged in 4 o lt o m E fe S Ej 4 Click Retry to retry the connection 5 Continue with the installation and restart the computer when prompted Cause Normally a g
101. s Therefore replacing the ink cartridges or printhead is not necessary e Solution 1 Check the paper type e Solution 2 Use a higher print quality setting e Solution 3 Rotate the image Solution 1 Check the paper type Solution HP recommends that you use HP papers or any other paper type that is appropriate for the product Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This will prevent the photo paper from curling For more information see Load media on page 23 e Paper basics on page 21 Cause The wrong kind of paper was loaded in the input tray Print quality troubleshooting 53 4 e lt m I fe S Ej Chapter 8 If this did not solve the issue try the next solution Solution 2 Use a higher print quality setting Solution Check the print quality setting and make sure it is not set too low To select a print speed or quality 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that ope
102. s are faded or have dull colors Try the following solutions if the colors in your printout are not as bright and intense as you expected Solution 1 Make sure you are using genuine HP ink cartridges Solution 2 Check the ink levels Solution 3 Check the print settings Solution 4 Check the paper type Solution 5 Automatically clean the print cartridges Solution 6 Contact HP support Solution 1 Make sure you are using genuine HP ink cartridges Solution Check to see if your ink cartridges are genuine HP ink cartridges HP recommends that you use genuine HP ink cartridges Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results time after time NOTE HPcannotguarantee the quality or reliability of non HP supplies Product service or repairs required as a result of using a non HP supply will not be covered under warranty If you believe you purchased genuine HP ink cartridges go to www hp com go anticounterfeit Cause Non HP ink cartridges were being used Print quality troubleshooting 57 Solve a problem Chapter 8 If this did not solve the issue try the next solution Solution 2 Check the ink levels Solution Check the estimated ink levels in the cartridges 4 NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartrid
103. sdienst of de winkel waar u het product ebt aangesc Eramajapidamistes kasutuselt k rvaldatavate seadmete k itlemine Euroopa Liidus Kui tootel v i toote pakendil on see s mbol ei toh seda toodet visata olmej tmete hulka Teie kohus on viia tarbetuks muutunud seade selleks etten htud elektri ja elekiroonikaseadmete uiliseerimiskohta Uiiliseeritavate seadmete eraldi kogumine ja k ilemine aitab s sta loodusvarasid ning tagada ef k illemine toimub inimeste tervisele ja keskkonnale ohutult Lisateavet selle kohta kuhu saate utilseeritava seadme k itlemiseks viia saate k sida kohalikust omavalitsusest olmej tmete utiliseerimispunktist v i kauplusest kust te seadme ostsite H vitett vien laitteiden k sittely kotitalouksissa Euroopan unionin alueella T m tuotteessa tai sen pakkauksessa oleva merkint osoittaa ett tuotetta ei saa h viti talousj tteiden mukana K ytt j n velvollisuus on huolehtia siit et h vitett v laite toimitetaan s hk ja elekironiikkalaiteromun ker yspisteeseen H vitett vien laitteiden erillinen ker ys ja kierr tys s st luonnonvaroja Nain toimimalla varmistetaan my s ett kierr tys tapahtuu tavalla joka suojelee ihmisten terveytt ja ymp rist Saat tarvittaessa lis tietoja j tteiden kierr iyspaikoista patkalisita viranomaisilta ateyicil tai tuotteen j lleenmyyj lt An ppiyn ypnorov sucxtu v omy Euponaikh Evoon To nap v oupfioho arov eEon ioud om
104. se visit www hp com hpinfo globalcitizenship environment recycle Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281 2002 Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life Material safety data sheets Material safety data sheets MSDS can be obtained from the HP Web site at www hp com go msds Recycling program HP offers an increasing number of product return and recycling programs in many countries regions and partners with some of the largest electronic recycling centers throughout the world HP conserves resources by reselling some of its most popular products For more information regarding recycling of HP products please visit www hp com hpinfo globalcitizenship environment recycle S 2 i E 2 E c E 5 7 HP inkjet supplies recycling program HP is committed to protecting the environment The HP Inkjet Supplies Recycling Program is available in many countries regions and lets you recycle used print cartridges and ink cartridges free of charge For more information go to the following Web site www hp com hpinfo globalcitizenship environment recycle Power consumption Power usage drops significantly while in Sleep mode which saves natural resources and saves money without affecting the high
105. see www hp com go inkusage To check the ink levels from the HP Officejet Software 1 In the HP Solution Center click Settings point to Print Settings and then click Printer Toolbox Bf NOTE Youcan also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Features tab and then click the Printer Services button The Printer Toolbox appears 2 Click the Estimated Ink Level tab The estimated ink levels for the ink cartridges appear Related topics Order ink supplies on page 33 Order ink supplies For a list of cartridge numbers use the software that came with the HP All in One to find out the reorder number rn o 22 i fo 2 E x pe s Work with cartridges 33 Chapter 7 Find the cartridge number 1 In the HP Solution Center click Settings point to Print Settings and then click Printer Toolbox Ef NOTE Youcanalso open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Features tab and then click the Printer Services button The Printer Toolbox appears 2 Click the Estimated Ink Level tab The estimated ink levels for the print cartridges appear Use the menu at the bottom to select Cartridge details To order genuine HP supplies for the HP All in One go to www hp com buy supplies If prompted choose your country region follow the prompts to select y
106. t have been refilled remanufactured refurbished misused or tampered with During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached The end of warranty date in YYYY MM DD format may be found on the product as indicated For a copy of the HP Limited Warranty Statement see the printed documentation that came with the product rm o 22 i E G s E x pe s Cartridge warranty information 37 Chapter 7 fe A P E 1 t a EG a Q 7 38 Work with cartridges 8 Solve a problem This section contains the following topics e HP support e Setup troubleshooting Print quality troubleshooting Print troubleshooting e Scan troubleshooting Copy troubleshooting Errors HP support e Support process e HP support by phone Additional warranty options Support process If you have a problem follow these steps 1 Check the documentation that came with the product 2 Visit the HP online support Web site at www hp com support HP online support is available to all HP customers It is the fastest source for up to date product information and expert assistance and includes the following features Fast access to qualified online support specialists Software and driver updates for the product Valuable product and troubleshooting information for common problems
107. t phone numbers Forthe most current HP list of telephone support numbers and call costs information see www hp com support Solve a problem Africa English speaking e www hp com support www hp com support AA 03 3335 9800 Afrique francophone www hp com support www hp com support o www hp com support KERN n z 1588 3003 Argentina Buenos Aires www hp com la soporte Luxembourg Frangais www hp com support Argentina www hp com la soporte Luxemburg Deutsch www hp com support Australia 1300 721 147 Malaysia 1800 88 8588 Australia out of warranty 1902 910 910 Mauritius www hp com support 5 Osterreich www hp com support M xico Ciudad de M xico www hp com la soporte re www hp com support opal M xico www hp com la soporte Belgi www hp com support Maroc www hp com support G Belgique www hp com support Nederland www hp com support o Brasil Sao Paulo www hp com la soporte New Zealand 0800 441 147 2 Brasil www hp com la soporte Nigeria www hp com support o Canada www hp com support Norge www hp com support Central America amp The Caribbean www hp com la soporte www hp com support Qu Panam www hp com la soporte Chile www hp com la soporte Paraguay www hp com
108. t solution Solution 5 Align the printer Solution Align the printer Aligning the printer can help ensure excellent print quality To align the printer from the HP Officejet Software 1 Load letter A4 or legal unused plain white paper into the input tray 2 In the HP Solution Center click Settings 3 In the Print Settings area click Printer Toolbox f NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Features tab and then click Printer Services The Printer Toolbox appears 4 Click the Device Services tab 5 Click Align the Printer The product prints a test page aligns the print head and calibrates the printer Recycle or discard the page Cause The printer needed to be aligned 56 Solve a problem If this did not solve the issue try the next solution Solution 6 Automatically clean the print cartridges Solution Clean the print cartridges For more information see Automatically clean print cartridges on page 34 Cause The print cartridge nozzles needed to be cleaned If this did not solve the issue try the next solution Solution 7 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem with the printhead Printout
109. t www hp com support Environmental specifications e Recommended operating temperature range 15 C to 32 C 59 F to 90 F Allowable operating temperature range 5 C to 40 C 41 F to 104 F Humidity 15 to 80 RH non condensing 28 C maximum dewpoint e Non operating Storage temperature range 40 C to 60 C 40 F to 140 F In the presence of high electromagnetic fields it is possible the output from the HP All in One may be slightly distorted HP recommends using a USB cable less than or equal to 3 m 10 feet in length to minimize injected noise due to potential high electromagnetic fields m S ej 2 E cA 5 7 Paper tray capacity Plain paper sheets 75 g m 20 Ib Up to 80 Envelopes Up to 10 Index cards Up to 30 Photo paper sheets Up to 30 Technical information 95 E L4 1 7 E 1 D 3 e E 3 fo E Chapter 10 Paper size For a complete list of supported media sizes see the printer software Paper weights Plain Paper 75 to 90 g m 20 to 24 Ib Envelopes 75 to 90 g m 20 to 24 Ib Cards Up to 200 g m 110 Ib index maximum Photo Paper Up to 280 g m 75 Ib Print specifications Print speeds vary according to the complexity of the document Panorame size printing Method drop on demand thermal inkjet Language PCL3 GUI Copy specifications Digital image processing Maximum numbe
110. the type of paper loaded in the input tray e Check the print quality setting and make sure it is not set too low Print the image with a high print quality setting such as Best or Maximum dpi Cause The paper type or print quality settings were set incorrectly If this did not solve the issue try the next solution Solution 2 Use a higher quality image Solution Use a higher resolution image If you are printing a photo or graphic and the resolution is too low it will be blurry or fuzzy when printed If a digital photo or rasterized graphic has been resized it can be blurry or fuzzy when printed Print quality troubleshooting 59 4 Q F3 i w E e 7 3 Chapter 8 Cause The resolution of the image was low If this did not solve the issue try the next solution Solution 3 Print the image in a smaller size Solution Reduce the size of the image and then print it If you are printing a photo or graphic and the print size is set too high it will be blurry or fuzzy when printed If a digital photo or rasterized graphic has been resized it can be blurry or fuzzy when printed Cause The image was printed in a larger size If this did not solve the issue try the next solution Solution 4 Align the printer Solution Align the printer Aligning the printer can help ensure excellent print quality To align the printer from the HP Officejet Software 1 2 3 Load letter A4 or l
111. traight on the page Solve a problem e Solution 1 Make sure the paper is loaded correctly e Solution 2 Make sure only one type of paper is loaded Solution 1 Make sure the paper is loaded correctly Solution Make sure that the paper is loaded correctly in the input tray For more information see Load media on page 23 Cause The paper was not loaded correctly If this did not solve the issue try the next solution Solution 2 Make sure only one type of paper is loaded Solution Load only one type of paper at a time Cause More than one type of paper was loaded in the input tray If this did not solve the issue try the next solution Ink streaks on the back of the paper Try the following solutions if there is smeared ink on the back of your printout e Solution 1 Print on a page of plain paper e Solution 2 Wait while the ink dries Solution 1 Print on a page of plain paper Solution Print one or several pages of plain paper to soak up any excess ink in the product To remove excess ink using plain paper 1 Load several sheets of plain paper in the input tray 2 Wait five minutes Print quality troubleshooting 61 Chapter 8 3 Print a document with little or no text 4 Check the back of the paper for ink If there is still ink on the back of the paper try printing on another page of plain paper Cause Ink accumulated inside the product where the back of the paper rests during printing
112. use harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help For further information contact Manager of Corporate Product Regulations Hewlett Packard Company 3000 Hanover Street Palo Alto Ca 94304 650 857 1501 Modifications part 15 21 The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by HP may void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Notice to users in Korea E 4 1 z i 2a 3 3 v E ol 7I7Iz 7FSS Ba PE B a 7I7l zc JEH FB ASS FS
113. ust or debris on the glass The printout is blank Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Place the original correctly on the glass e Solution 2 Check the ink levels in the print cartridges Solve a problem Solution 1 Place the original correctly on the glass Solution Load your original print side down on the right front corner of the glass Cause The original was placed incorrectly on the glass If this did not solve the issue try the next solution Solution 2 Check the ink levels in the print cartridges Solution Check the estimated ink levels remaining in the print cartridges f NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the print cartridges until print quality becomes unacceptable If there is ink remaining in the print cartridges but you are still noticing a problem print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges
114. ut you are still noticing a problem print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges Cause f you are printing black text and a blank page comes out of the product the black print cartridge might be empty If this did not solve the issue try the next solution Solution 2 Check for blank pages at the end of the document Solution Open the documentfile in your software application and remove any extra pages or lines at the end of the document Cause The document you are printing contains an additional blank page If this did not solve the issue try the next solution Solution 3 Load more paper in the input tray Solution If the product has only a few sheets remaining load more paper in the input tray If there is plenty of paper in the input tray remove the paper tap the stack of paper against a flat surface and reload the paper into the input tray For more information see Load media on page 23 Cause The product was out of paper If this did not solve the issue try the next solution Solution 4 Check the print cartridges for protective tape Solution Check each print cartridge The tape might have been removed from the copper colored contacts but still might cover the ink nozzles If the tape is still covering the ink nozzles

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