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HP Officejet 4314 All-in-One Printer User's Manual

1. For instructions on how to pack your device for exchange see Pack the HP All in One Call HP Korea customer support HP St 11 X 91 e 174 X ME E At 1588 3003 HBI Y TUYA YE Bll MS 080 703 0700 AN YE Ihe AZ Y Y 09 00 18 00 E2 Y 09 00 13 00 BLA SHA HL Prepare the HP All in One for shipment If after contacting HP Customer Support or returning to the point of purchase you are requested to send the HP All in One in for service make sure you remove and keep the following items before returning your device e The print cartridges e The control panel faceplate e The power cord USB cable and any other cable connected to the HP All in One E O 2 2 5 D ke o gt 2 E k pei z Q TI 114 HP Officejet 4300 All in One series Any paper loaded in the input tray Remove any originals you might have loaded in the HP All in One Remove the print cartridges before shipment Remove the control panel faceplate Remove the print cartridges before shipment Before you return the HP All in One make sure you remove your print cartridges To remove print cartridges before shipment 1 Turn on the HP All in One and wait until the print carriage is idle and silent If the HP All in One will not turn on skip this step and go to step 2 2 Open the print cartridge door 3 Remove the print cartridges from their slots 39 Note If the HP All
2. Central America amp The Caribbean www hp com support 0 800 10111 63 2 867 3551 1800 1441 0094 Chile 800 360 999 0 801 800 235 HE 86 10 68687980 800 810 3888 808 201 492 Puerto Rico 1 877 232 0589 Colombia Bogota Colombia 571 606 9191 01 8000 51 4746 8368 Rep blica Dominicana 1 800 711 2884 Rom nia 0801 033 390 Costa Rica 0 800 011 1046 Cesk republika 810 222 222 Poccua Mocksa Poccua Cankt Netep6ypr 095 777 3284 812 332 4240 Danmark 45 70 202 845 800 897 1415 da gull Ecuador Andinatel Ecuador Pacifitel 1 999 119 800 71 1 2884 1 800 225 528 800 711 2884 Singapore 6 272 5300 Slovensko 0850 111 256 02 6910602 Ja South Africa international South Africa RSA 27 11 2589301 086 0001030 El Salvador 800 6160 Rest of West Africa 351 213 17 63 80 Espa a 902 010 059 Suomi 358 0 203 66 767 France 33 0 892 69 60 22 0 34 min Sverige 46 0 77 120 4765 Switzerland 0848 672 672 Deutschland 49 0 180 5652 180 02 8722 8000 EM da at To egwrepikd EM da evt EM dac EM da arr K rrpo 30 210 6073603 801 11 75400 800 9 2654 66 2 353 9000 71 89 12 22 vis Trinidad amp Tobago 1 800 711 2884 Guatemala 1 800 711 2884 T rkiye 90
3. common tasks you can perform with your software and device 2 e The Get step by step instructions topic provides information y on using the HP Photosmart Software with the HP All in One e The Explore what you can do topic provides more information about the practical and creative things you can do with the HP Photosmart Software and the HP All in One e Ifyou need further assistance or want to check for HP software updates see the Troubleshooting and support topic HP Photosmart Mac Help Mac e The How Do I topic provides access to animated videos that show you how to perform common tasks e The Get Started topic provides information about importing modifying and sharing your images e The Use Help topic provides information about finding information in the onscreen Help For more information see Use the onscreen Help Onscreen help from your device Onscreen help is available from your device and contains additional information on select topics To access onscreen help from the control panel 1 Press the Setup button 2 Press gt until the appropriate help topic appears and then press OK The help topic opens on your computer screen Readme The Readme file contains the most recent information which might not be found in other publications Install the software to access the Readme file www hp com support If you have Internet access you can get help and support from the HP websit
4. the error For more detailed information check the report to see which part of the test failed and then review the appropriate topic in this section for solutions to try The Fax Hardware Test failed The Fax Connected to Active Telephone Wall Jack test failed The Phone Cord Connected to Correct Port on Fax test failed The Using Correct Type of Phone Cord with Fax test failed The Dial Tone Detection test failed The Fax Line Condition test failed The Fax Hardware Test failed Solution e Turn off the HP All in One by using the On button located on the control panel and then unplug the power cord from the back of the HP All in One After a few seconds plug the power cord back in and turn the power on Run the test again If the test fails again continue reviewing the troubleshooting information in this section e Try to send or receive a test fax If you can send or receive a fax successfully there might not be a problem e If you are running the test from the Fax Setup Wizard Windows or Fax Setup Utility Mac make sure the HP All in One is not busy completing another task such as receiving a fax or making a copy Check the display for HP Officejet 4300 All in One series a message indicating that the HP All in One is busy If it is busy wait until it is finished and in the idle state before running the test e Make sure you use the phone cord that came with the HP All in One If you do not use the supplied phone
5. y 2 Slide the paper guides inward until they stop at the left and right edges of the paper Choose papers for printing and copying You can use different types and sizes of paper in the HP All in One Review the following recommendations to get the best printing and copying quality Whenever you change paper types or sizes remember to change those settings e Recommended papers for printing and copying e Papers to avoid Recommended papers for printing and copying If you want the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing If you are printing photos for example load HP Premium or HP Premium Plus photo paper in the input tray ad Note 1 This device supports 10 x 15 cm 4 x 6 inch with tab A4 letter and Ez legal US only size paper only Note 2 To achieve a borderless print you must use 10 x 15 cm 4 x 6 inch paper with tab The HP All in One prints to the edge of three sides of the paper When you remove the tab from the fourth side you have a borderless print To order HP papers and other supplies go to www hp com learn suresupply If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page ES Note At this time this portion of the HP website is available in English only Papers to avoid Using paper that is too thin or too thick paper that has a slick text
6. HP Officejet 4300 All in One series The telephone line is silent while the fax is transmitting At this point you can hang up the telephone If you want to continue speaking with the recipient remain on the line until the fax transmission is complete To send a fax manually from a phone using the attached handset handset model only 1 Load your originals print side down and top first in the center of the document feeder tray 2 Pick up the handset that is attached to the HP All in One and dial the number by using the keypad on the control panel 3 If the recipient answers the telephone you can engage in a conversation before sending your fax Note Ifa fax machine answers the call you will hear fax tones from the E receiving fax machine Proceed to the next step to transmit the fax 4 Once you are ready to send the fax press Start Black or Start Color 2 Note If prompted press 1 to select Send Fax and then press Start E Black or Start Color again If you were speaking with the recipient before sending the fax inform the recipient that they should press Start on their fax machine after they hear fax tones The telephone line is silent while the fax is transmitting At this point you can hang up the telephone If you want to continue speaking with the recipient remain on the line until the fax transmission is complete Send a fax using monitor dialing Monitor dialing allows you to dial a number from the control
7. One 2 Unplug your answering machine from the telephone wall jack and connect it to the port labeled 2 EXT on the back of the HP All in One 4 Note If you do not connect your answering machine directly to the HP All Ez in One fax tones from a sending fax machine might be recorded on your answering machine and you probably will not be able to receive faxes with the HP All in One 3 Using the phone cord supplied in the box with the HP All in One connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP All in One Y Note If you do not use the supplied cord to connect from the telephone Ez wall jack to the HP All in One you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 4 Optional If your answering machine does not have a built in phone for convenience you might want to connect a phone to the back of your answering machine at the OUT port phone you can purchase and use a parallel splitter also known as a coupler to connect both the answering machine and telephone to the HP All in One You can use standard phone cords for these connections ES Note If your answering machine does not let you connect an external a Set the Answer Mode to AnswerMachine Set your answering machine to answer after a low number of rings 7 Change the Rings to Answer setting on th
8. The language and country region setting determines which language the HP All in One uses to show messages on the display Usually you set the language and country region when you first set up the HP All in One However you can change the setting at any time by using the following procedure a al a gt o O pd 3 To set your language and country region 1 Press Setup 2 Press 7 and then press 1 This selects Preferences and then selects Set Language 8 Country Region 3 Press lt or gt to scroll through the languages When the language you want to use appears press OK 4 When prompted press 1 for Yes or 2 for No 5 Press lt or gt to scroll through the countries regions When the country region you want to select appears press OK 6 When prompted press 1 for Yes or 2 for No Set the date and time You can set the date and time from the control panel The date and time format is based on the language and country region setting When you send a fax the current date and time are transmitted along with your name and fax number as part of the fax header User Guide 19 Chapter 3 Note In some countries regions the date and time stamp on the fax header is E a legal requirement If the HP All in One loses power for more than 72 hours you might need to reset the date and time To set the date and time 1 Press Setup 2 Press 6 and then press 3 This selects Tools and then selects Date an
9. Use the phone cord supplied in the box with the HP All in One to connect to the 1 LINE port To set up the HP All in One with a separate fax line 1 Using the phone cord supplied in the box with the HP All in One connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP All in One Note If you do not use the supplied cord to connect from the telephone Ez wall jack to the HP All in One you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 2 Set the Answer Mode to Fax 3 Optional Change the Rings to Answer setting to the lowest setting two rings 4 Runa fax test When the phone rings the HP All in One will answer automatically after the number of rings you set in the Rings to Answer setting Then it will begin emitting fax reception tones to the sending fax machine and receive the fax a a Es o O mh ES 3 Case B Set up the HP All in One with DSL If you have a DSL service through your telephone company use the instructions in this section to connect a DSL filter between the telephone wall jack and the HP All in One The DSL filter removes the digital signal that can interfere with the HP All in One so the HP All in One can communicate properly with the phone line DSL might be called ADSL in your country region ad Note If you have a DSL
10. connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP All in One For more information on setting up the HP All in One for faxing see Fax setup e If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the HP All in One directly to the telephone wall jack e Try connecting a working phone and phone cord to the telephone wall jack that you are using for the HP All in One and check for a dial tone If you do not hear a dial tone contact your telephone company and have them check the line e Try to send or receive a test fax If you can send or receive a fax successfully there might not be a problem 4 e lt o a 7 e o 5 Q After you resolve any problems found run the fax test again to make sure it passes and the HP All in One is ready for faxing User Guide 95 Chapter 11 The Phone Cord Connected to Correct Port on Fax test failed Solution Plug the phone cord into the correct port 1 Using the phone cord supplied in the box with the HP All in One connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP All in One 2 Note If you use the 2 EXT port to connect to the telephone wall jack Ez you will not be able to send or receive faxes The 2 EXT
11. E Q 3 o pu Chapter 11 more information about accessing the print queue see the documentation that came with the operating system installed on your computer e Check the USB cable If you are using an older cable it might not be working properly Try connecting it to another product to see if the USB cable works If you experience problems the USB cable might need to be replaced Also verify that the cable does not exceed 3 meters 9 8 feet in length e Make sure your computer is USB ready Some operating systems such as Windows 95 and Windows NT do not support USB connections Check the documentation that came with your operating system for more information e Check the connection from the HP All in One to your computer Verify that the USB cable is securely plugged into the USB port on the back of the HP All in One Make sure the other end of the USB cable is plugged into a USB port on your computer After the cable is connected properly turn the HP All in One off and then on again e If you are connecting the HP All in One through a USB hub make sure the hub is turned on If the hub is on try connecting directly to your computer e Check other printers or scanners You might need to disconnect older products from your computer e Try connecting the USB cable to another USB port on your computer After you check the connections try restarting your computer Turn the HP All in One off and then on again e After y
12. You answered Yes to questions 4 and 5 only Case H Shared voice fax line with computer dial up modem Not applicable Voice calls and answering machine You answered Yes to questions 4 and 6 only Case Shared voice fax line with answering machine Not applicable Voice calls computer dial up modem and answering machine You answered Yes to questions 4 5 and 6 only Case J Shared voice fax line with computer dial up modem and answering machine Not applicable Voice calls computer dial up modem and voice mail service You answered Yes to questions 4 5 and 7 only Case K Shared voice fax line with computer dial up modem and voice mail Not applicable a F For additional fax setup information in specific countries regions see the Fax 5 Configuration website listed below E E Austria www hp com at faxconfig Germany www hp com de faxconfig Switzerland French www hp com ch fr faxconfig Switzerland German www hp com ch de faxconfig United Kingdom www hp com uk faxconfig Case A Separate fax line no voice calls received If you have a separate phone line on which you receive no voice calls and you have no other equipment connected on this phone line set up the HP All in One as described in this section 26 HP Officejet 4300 All in One series Back view of the HP All in One 1 Telephone wall jack 2
13. cannot receive faxes Change settings on the HP All in One to receive faxes In order to receive faxes successfully you need to change some settings on the HP All in One If you are unsure which setting to choose for a specific fax option see the fax setup information in the previous sections e Set the answer mode e Set the number of rings before answering e Change the answer ring pattern for distinctive ringing Set the answer mode The answer mode determines whether the HP All in One answers incoming calls or not The following modes are available Fax The HP All in One will automatically answer incoming calls and receive faxes after the number of rings specified by the Rings to Answer setting This is the default setting FaxTel handset The HP All in One automatically answers all incoming calls model only using the Rings to Answer setting If the call is a fax call the HP All in One will receive the fax If the call is a voice call the HP All in One will create a special ring to indicate it is a voice call You will need to answer the incoming voice call using the attached handset Note If the HP All in One determines the call is a voice call only the HP All in One will ring with the special ring tone The other phones on the same phone line will not ring at all You will not be able to pick up the voice call using the other phones 2 2 0 fe En f it Tel The HP All in One will not answer calls You
14. e Ifyou have a special ring pattern for your fax phone number using a distinctive ring service through your telephone company make sure that the Distinctive Ring feature on the HP All in One is set to match For more information see Change the answer ring pattern for distinctive ringing The HP All in One cannot send faxes but can receive faxes e c o N e fe 9 Solution e The HP All in One might be dialing too fast or too soon You might need to insert some pauses in the number sequence For example if you need to access an outside line before dialing the phone number insert a pause following the access number If your number is 95555555 and 9 accesses an outside line you might insert pauses as follows 9 555 5555 To enter a pause in the fax number you are typing press Redial Pause or press the Space button repeatedly until a dash appears on the display You can also send the fax using monitor dialing This enables you to listen to the phone line as you dial You can set the pace of your dialing and respond to prompts as you dial For more information see Send a fax using monitor dialing e The number you entered when sending the fax is not in the proper format or the receiving fax machine is having problems To check this try calling the fax number from a telephone and listen for fax tones If you cannot hear fax tones the receiving fax machine might not be turned on or connected or
15. o i o no re a Access your serial number and service ID You can access important information by using the Information Menu of the HP All in One User Guide 111 Chapter 12 293 Note If the HP All in One is not turning on you can view the serial number by looking A at the sticker on the rear side The serial number is the 10 character code in the upper left corner of the sticker To access your serial number and service ID 1 Press and hold OK While holding OK press 4 This displays the Information Menu 2 Press gt until Model Number appears and then press OK This displays the service ID Write down the complete service ID 3 Press Cancel and then press until Serial Number appears 4 Press OK This displays the serial number Write down the complete serial number 5 Press Cancel until you to exit the Information Menu Call in North America during warranty Call 1 800 474 6836 1 800 HP invent U S phone support is available in both English and Spanish languages 24 hours a day 7 days a week days and hours of support may change without notice This service is free during the warranty period A fee may apply outside the warranty period Call elsewhere in the world The numbers listed below are current as of the publication date of this guide For a list of current international HP Support Service numbers go to www hp com support and choose your own country region or language Support service is free durin
16. press Redial Pause A dash appears in the number sequence To enter a symbol such as press the Symbols button repeatedly to scroll through the list of available symbols asterisk dash ampersand amp period slash parentheses apostrophe equals number sign at underscore _ plus exclamation semicolon question comma colon percent and approximation To erase a letter number or symbol gt If you make a mistake press 4 to clear it and then make the correct entry After you are done entering text press OK to store your entry Available symbols for dialing fax numbers To enter a symbol such as press Symbols repeatedly to scroll through the list of symbols The following table provides the symbols that you can use in a fax or phone number sequence fax header information and speed dial entries Available Description Available when entering symbols Displays an asterisk symbol when Fax header name speed dial required for dialing names speed dial numbers fax or phone numbers and monitor dial entries 8 HP Officejet 4300 All in One series continued Available Description Available when entering symbols When auto dialing the HP All in Fax header name fax header One enters a pause in the number number speed dial names sequence speed dial numbers and fax or phone numbers Displays a left or righ
17. 115 x u y y e lt w gt a o i o ge e a E o 2 2 E D ko i gt S a a pei z Q Tr Chapter 12 4 Retain the control panel faceplate Do not return the control panel faceplate with the HP All in One Caution The replacement HP All in One might not come with a control panel A faceplate Store your control panel faceplate in a safe place and when the replacement HP All in One arrives reattach your control panel faceplate You must attach your control panel faceplate to use the control panel functions on the replacement HP All in One 2399 Note See the Setup Guide that came with the HP All in One for instructions on EX how to attach your control panel faceplate The replacement HP All in One might come with instructions for setting up your device Pack the HP All in One 116 Complete the following steps once you have removed the print cartridges removed the control panel faceplate turned off the HP All in One and unplugged it To pack the HP All in One 1 If available pack the HP All in One for shipment by using the original packing materials or the packaging materials that came with your exchange device If you do not have the original packaging materials please use other adequate packaging materials Shipping damage caused by improper packaging and or improper transportation is not covered under the warranty 2 Place the return shipping label on
18. All in One double click the 4300 series Help section e For troubleshooting information about the HP All in One double click the 4300 series Troubleshooting section e The other sections listed on the Contents pane provide information on using the HP Photosmart Mac Software to complete tasks After you select a section of the Help to view the Contents pane changes to show a top down view of the topics in that section similar to the table of contents in a book This is a useful way to find all the information provided about a single feature such as printing photos Display area The display area in the right pane displays the Help topic you select from the Contents pane Help topics include descriptive text step by step instructions and illustrations if applicable e Many topics in the HP Photosmart Mac Help include information about how to use a feature from the control panel on the HP All in One as well as from the HP Photosmart Mac Software Use the scroll bars to the right of the display area User Guide 17 c 2 pa 2 k Oo E ke ra Chapter 2 18 to view all the content in a particular topic Sometimes important information is not visible in the window without scrolling e Topics often include links or references to other topics in the Help system where you can find additional information Ifthe related topic appears in the same section of the Help the topic automatically opens in th
19. The minimum system checks screen appears Windows Solution Your system does not meet the minimum requirements to install the software Click Details to see what the specific problem is and then correct the problem before attempting to install the software You can also try installing HP Photosmart Essential instead HP Photosmart Essential provides less functionality than the HP Photosmart Premier software but it requires less space and memory on your computer For more information about installing the HP Photosmart Essential software see the Setup Guide that came with the HP All in One A red X appears on the USB connect prompt Solution Normally a green check appears indicating that the plug and play is successful A red X indicates that the plug and play failed Do the following 1 Verify that the control panel faceplate is firmly attached unplug the HP All in One power cord and then plug it in again 2 Verify that the USB cable and power cord are plugged in D c 5 e o lt Y E Q 3 o E 3 Click Retry to retry the plug and play setup If this does not work continue to the next step 4 Verify that the USB cable is set up properly as follows Unplug the USB cable and plug it in again Do not attach the USB cable to a keyboard or non powered hub Verify that the USB cable is 3 meters 9 8 feet or less in length If you have several USB devices attached to your computer you mig
20. case if you suspect the call is a voice call you will need to answer it before the HP All in One answers the call To set up the HP All in One to answer calls automatically set the Answer Mode to Fax If you set up the HP All in One to answer faxes manually you must be available to respond in person to incoming fax calls or the HP All in One cannot receive faxes To set up the HP All in One to answer calls manually set the Answer Mode to Tel 7 Runa fax test If you pick up the phone before the HP All in One answers the call and hear fax tones from a sending fax machine you will need to answer the fax call manually Case Shared voice fax line with answering machine If you receive both voice calls and fax calls at the same phone number and you also have an answering machine that answers voice calls at this phone number set up the HP All in One as described in this section 2 2 0 fe En f it Back view of the HP All in One Telephone wall jack IN port on your answering machine OUT port on your answering machine Telephone optional Answering machine Use the phone cord supplied in the box with the HP All in One to connect to the 1 LINE port On Ri ONJ 36 HP Officejet 4300 All in One series To set up the HP All in One with a shared voice fax line with answering machine 1 Remove the white plug from the port labeled 2 EXT on the back of the HP All in
21. copies and scans remain clear You will also need to replace align or clean your print cartridges from time to time This section provides instructions for keeping the HP All in One in top working condition Perform these simple maintenance procedures as necessary e Clean the HP All in One e Print a self test report e Work with print cartridges a 5 D 3 S o 25 Uv 2 T 5 T Oo 3 o Clean the HP All in One To ensure that your copies and scans remain clear you might need to clean the glass strip or white strip inside the automatic document feeder You might also want to dust the exterior of the HP All in One e Clean the glass strip e Clean the white strip e Clean the exterior Clean the glass strip Minor debris can accumulate on the glass strip located inside the automatic document feeder This can cause print quality issues such as streaks or lines to appear on your printouts To clean the glass strip inside the automatic document feeder 1 Turn off the HP All in One and unplug the power cord 2 Note Depending how long the HP All in One is unplugged the date and Z time might be erased You might need to reset the date and time later when you plug the power cord back in 2 Lift the cover of the automatic document feeder There is a glass strip under the automatic document feeder User Guide 71 o e 7 S lt a T o iy S E oO Chapter 9 3 Clean the
22. cord to connect from the telephone wall jack to the HP All in One you might not be able to send or receive faxes After you plug in the phone cord that came with the HP All in One run the fax test again e Ifyou are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the HP All in One directly to the telephone wall jack After you resolve any problems found run the fax test again to make sure it passes and the HP All in One is ready for faxing If the Fax Hardware Test continues to fail and you experience problems faxing contact HP Support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support The Fax Connected to Active Telephone Wall Jack test failed Solution e Check the connection between the telephone wall jack and the HP All in One to make sure the phone cord is secure e Make sure you use the phone cord that came with the HP All in One If you do not use the supplied phone cord to connect from the telephone wall jack to the HP All in One you might not be able to send or receive faxes After you plug in the phone cord that came with the HP All in One run the fax test again e Make sure you have correctly connected the HP All in One to the telephone wall jack Using the phone cord supplied in the box with the HP All in One
23. cord will not be damaged 8 If you have problems during setup see Troubleshooting in the last section of the Setup Guide or see Troubleshooting information in this User Guide 9 No operator serviceable parts inside Refer servicing to qualified service personnel 10 Use in a well ventilated area 11 Use only with the power adapter supplied by HP This equipment Warning 1 will be inoperable when main power fails Warning 2 The handset ear cap used with this product may attract dangerous objects like pins staples or needles Take care to avoid harm that might occur from the retention of dangerous objects on the ear piece of the handset Contents User Guide 10 11 HP All in One OVOTVIOW isis aeaaaee 3 The HP All in One ata glaNCe oooooccccinociconncccccnnononcncnnnnnnnnn non n o rra naar nn darindan ienaat 3 Control panel features mcr a Eai nAra anna iraan 4 MONUIOVOVIWieccciciiccicci e ei ade ones 6 Text NAS MDOIS tees sce scsnchudascsextacsecedancstceceseessganteaesveebestadts Ee OEO a EEan aiai 7 Use TNESOTMWATE coicconioiniicin sede 9 Find more IMFORMALION so sii 11 SOUFCES of INTOMAtION iocicionnicnninnico niies rieien iendre ranirea riadia 11 Use the onscreen HeIp 2 ccccsescecnecteeseceeesseesnestssocneraseseetereseceennensereerenneeeseenees 12 Finish setting up the HP All in One ooooncconnnnccccnnnonicccnicconaccnccccnncn nn ccnnnnnnno 19 Set YOUN PrElErENCeS ici a a 19 Conne
24. cords you might already have in your home or office If the supplied phone cord is too short you can purchase a coupler from your local electronics store and extend it Case D Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service through your telephone company that allows you to have multiple phone numbers on one phone line each with a different ring pattern set up the HP All in One as described in this section mr mimi oS a al a gt o O mh ES 3 Back view of the HP All in One 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All in One to connect to the 1 LINE port To set up the HP All in One with a distinctive ring service 1 Using the phone cord supplied in the box with the HP All in One connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP All in One Note If you do not use the supplied cord to connect from the telephone E wall jack to the HP All in One you might not be able to fax successfully User Guide 29 Chapter 3 This special phone cord is different from the phone cords you might already have in your home or office 2 Set the Answer Mode to Fax 3 Change the Distinctive Ring setting to match the pattern that the telephone company assigned to your fax number A Note By default the HP All in One is set
25. dpi Very Fine dpi Fine dpi Standard dpi Black 196 x 203 8 bit 300 x 300 196 x 203 196 x 98 grayscale Color 200 x 200 200 x 200 200 x 200 200 x 200 Scan specifications e Image editor included Integrated OCR software automatically converts scanned text to editable text Twain compliant interface Resolution 1200 x 1200 dpi optical up to 19 200 dpi enhanced Color 16 bit per RGB color 48 bit total Sheet feed scanner maximum scan width 216 mm 8 5 inches maximum scan length 356 mm 14 inches Physical specifications e Height 330 2 mm 13 inches Width 416 6 mm 16 4 inches e e Depth 203 2 mm 8 inches e Weight 5 5 kg 12 pounds User Guide 119 Z e E i 2 T lt o o Chapter 13 Power specifications e External AC adaptor input max 100 to 240 VAC 1A 50 60 Hz e System DC input max 15 Vdc or 16 Vdc at 400 mA 32Vdc at 500 mA 29 Note The AC adaptor shipped might be specified to provide more power than system E DC input max requirement above Environmental specifications e Recommended operating temperature range 15 to 32 C 59 to 90 F e Allowable operating temperature range 5 to 40 C 41 to 104 F o Humidity 15 to 80 RH non condensing e Non operating Storage temperature range 40 to 60 C 40 to 140 F In the presence of high electromagnetic fields it is possible the output from the HP All in One might be slightly disto
26. icon in the Windows Ez system tray can cause the HP All in One to lose some of its scan functionality and result in the No Connection error message If this happens you can restore full functionality by restarting your computer or by starting the HP Photosmart Software e Ona Mac the software is always running s Tip You can use the HP Photosmart Software Windows or HP Photosmart ata Mac Software Mac to scan images including panorama images Using this 7 software you can also edit print and even share your scanned images For more information see the onscreen Help that came with the HP All in One To scan to a computer 1 Load your originals print side down and top first in the center of the document feeder tray 2 Press Scan User Guide 69 70 Chapter 8 The Scan To menu appears on the display 3 Press OK to select the default application to receive the scan or use the arrow buttons to highlight a different application and then press OK sI Tip To force the scan to be in black and white press Start Black instead zu 7 of pressing OK The HP All in One sends the scan to the selected application Stop scanning To stop scanning gt Press Cancel on the control panel HP Officejet 4300 All in One series 9 Maintain the HP All in One The HP All in One requires little maintenance Sometimes you might want to clean the glass strip inside the automatic document feeder to ensure that your
27. in One does not turn on you can unplug the power cord and A then manually slide the print carriage to the far right side to remove the print cartridges 4 Place the print cartridges in an airtight plastic container so they will not dry out and put them aside Do not send them with the HP All in One unless the HP customer support call agent instructs you to 5 Close the print cartridge door and wait a few minutes for the print carriage to move back to its home position on the left side 29 Note Make sure the scanner is idle and has returned to its parked position before A turning off the HP All in One 6 Press the On button to turn off the HP All in One Remove the control panel faceplate Complete the following steps once you have removed the print cartridges and unplugged the HP All in One A Caution 1 The HP All in One must be unplugged before following these steps Caution 2 The replacement HP All in One will not be shipped with a power cord Store the power cord in a safe place until the replacement HP All in One arrives To remove the control panel faceplate 1 Press the On button to turn off the HP All in One 2 Unplug the power cord and then disconnect it from the HP All in One Do not return the power cord with the HP All in One 3 Remove the control panel faceplate as follows a Place your hands on each side of the control panel faceplate b Use your fingertips to pry the control panel faceplate off User Guide
28. or other sounds through the handset on your telephone This makes it easy for you to use a calling card to send your fax Depending on how the recipient has their fax machine set up the recipient might answer the phone or the fax machine might take the call If a person answers the phone you can speak with the recipient before sending the fax If a fax machine answers the call you can send the fax directly to the fax machine when you hear the fax tones from the receiving fax machine To send a fax manually from a connected phone 1 Load your originals print side down and top first in the center of the document feeder tray 2 Dial the number by using the keypad on the phone that is connected to the HP All in One 4 Note Do not use the keypad on the control panel of the HP All in One Ez You must use the keypad on your phone to dial the recipient s number 3 If the recipient answers the telephone you can engage in a conversation before sending your fax Note Ifa fax machine answers the call you will hear fax tones from the Ez receiving fax machine Proceed to the next step to transmit the fax 4 Once you are ready to send the fax press Start Black or Start Color A Note If prompted press 1 to select Send Fax and then press Start Ez Black or Start Color again If you were speaking with the recipient before sending the fax inform the recipient that they should press Start on their fax machine after they hear fax tones
29. phone ports e f your computer has only one phone port you will need to purchase a parallel splitter also called a coupler as shown below A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a 2 line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Example of a parallel splitter e f your computer has two phone ports set up the HP All in One as described below 2 E o 0 s Ko it Back view of the HP All in One Telephone wall jack IN phone port on your computer OUT phone port on your computer Telephone optional Answering machine Computer with modem Use the phone cord supplied in the box with the HP All in One to connect to the 1 LINE port NO O R WOW NM 38 HP Officejet 4300 All in One series User Guide To set up the HP All in One on the same phone line as a computer with two phone ports 1 2 co Remove the white plug from the port labeled 2 EXT on the back of the HP All in One Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the HP All in One Unplug your answering machine from the telephone wall jack and co
30. port should only be used to connect other equipment such as an answering machine or a telephone Back view of the HP All in One 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All in One to connect to the 4 LINE port 2 After you have connected the phone cord to the port labeled 1 LINE run the fax test again to make sure it passes and the HP All in One is ready for faxing 3 Try to send or receive a test fax Make sure you use the phone cord that came with the HP All in One If you do not use the supplied phone cord to connect from the telephone wall jack to the HP All in One you might not be able to send or receive faxes After you plug in the phone cord that came with the HP All in One run the fax test again e If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the HP All in One directly to the telephone wall jack o lt 5 e fo lt Y E Q 3 o pu The Using Correct Type of Phone Cord with Fax test failed Solution e Make sure you used the phone cord supplied in the box with the HP All in One to connect to the telephone wall jack One end of the phone cord should be connected to the port labeled 1 LINE on the back of the HP All in One and the other end to your telephone wall jack as shown below 96 HP Officeje
31. receive faxes Set the Answer Mode to AnswerMachine Set your answering machine to answer after a low number of rings Change the Rings to Answer setting on the HP All in One to the maximum number of rings supported by your device The maximum number of rings varies by country region 10 Run a fax test When the phone rings your answering machine will answer after the number of rings you have set and then play your recorded greeting The HP All in One monitors the call during this time listening for fax tones If incoming fax tones are detected the HP All in One will emit fax reception tones and receive the fax if there are no fax 39 a a Es o O mh ES 3 2 E o 0 E En f it Chapter 3 40 tones the HP All in One stops monitoring the line and your answering machine can record a voice message Case K Shared voice fax line with computer dial up modem and voice mail If you receive both voice calls and fax calls at the same phone number use a computer dial up modem on the same phone line and subscribe to a voice mail service through your telephone company set up the HP All in One as described in this section Note You cannot receive faxes automatically if you have a voice mail service Ez at the same phone number you use for fax calls You must receive faxes manually this means you must be available to respond in person to incoming fax calls If you want to receive faxes automatically i
32. see Finish setting up the HP All in One If you have problems during setup see Troubleshooting in the last section of the Setup Guide or see Troubleshooting information in this User Guide En gt Qa e oO El e El E feg o 3 User Guide This User Guide contains information on how to use your HP All in One including troubleshooting tips and step by step instructions It also provides additional setup instructions to supplement those in the Setup Guide HP Photosmart Software Tour Windows The HP Photosmart Software Tour is a fun interactive way to get a brief overview of the software included with your HP All in One You ll learn how the software you installed with your HP All in One can help you edit organize and print your photos Onscreen Help The onscreen Help provides detailed instructions on features of your HP All in One that are not described in this User Guide including features that are only available using the software you installed with your HP All in One HP Photosmart Software Help Windows e The Get the most out of your help topic provides information about using the onscreen Help to find instructions for using the HP Photosmart Software or the HP All in One The topic also User Guide 11 c 2 pa 2 k e D ra Chapter 2 continued provides information on how to view animated videos of
33. that contain the phrase borderless print 14 HP Officejet 4300 All in One series After entering your search criteria click List Topics to view all the Help topics that contain the words or phrases you entered The results are listed in a three column table Each row contains the topic Title the Location in the Help where the topic is contained and the Rank assigned based on its relevance to your search criteria By default the results are sorted by Rank so that the topic containing the most instances of your search criteria is at the top of the list You can also sort the results by the topic s Title or Location by clicking the table heading for that column To view the contents of a topic double click that row in the results table The selected topic appears in the display area on the right Display area The display area on the right side of the Help window displays the Help topic you select from one of the tabs on the left Help topics include descriptive text step by step instructions and illustrations if applicable a E a El e 0 El e 2 3 D o e Topics often include links to other topics in the Help system where you can find additional information Sometimes a link automatically opens the new topic in the display area At other times there might be more than one applicable topic When this is the case the Topics Found dialog box appears Double click any topic listed in the dialog box to vie
34. the display area on the right c 2 pm 2 o k e E o ra e Index The Index tab provides an alphabetical list of index entries relevant to the topics in the HP Photosmart Software Help You can use the scroll bar on the right side of the list to view the different entries or you can begin typing keywords in the text box above the list As you type the list of index entries automatically advances to the entries that begin with the letters you type When you see an index entry that relates to the information you are trying to find double click the index entry Ifthere is only one topic in the Help associated with that index entry that topic appears in the display area on the right If there are many applicable topics the Topics Found dialog box appears Double click any topic listed in the dialog box to view it in the display area e Search The Search tab enables you to search the entire Help system for specific words such as borderless print s Lo Tip If any of the words you are entering are fairly common such as Un print in the borderless print example you might want to place quotation marks around the combination of words for which you are searching This limits your search so that the results are more relevant to the information you need Instead of returning all topics that contain either the word borderless or the word print the search will only return topics
35. then do one of the following Press Start Black to initiate a black and white copy job Press Start Color to initiate a color copy job Ado9 9 Note If you have a color original pressing Start Black produces a black Ez and white copy of the color original while pressing Start Color produces a full color copy of the color original Change the copy settings You can customize the copy settings of the HP All in One to handle nearly any task When you change copy settings the changes are for the current copy job only You must set the changes as defaults for the settings to apply to all future copy jobs To change the copy settings for the current job only 1 Press Copy repeatedly to display the appropriate options The following options are available Number of Copies Reduce Enlarge Copy Quality Copy Paper Size Paper Type Lighter Darker User Guide 67 Chapter 7 Enhancements Set New Defaults 2 Press gt until the appropriate setting appears 3 Doone of the following To change more settings press Copy This selects the current setting and displays the next option To start the copy job press Start Color or Start Black To save the current settings as defaults for future jobs 1 Make any needed changes to the settings in the Copy Menu 2 Press Copy repeatedly until Set New Defaults appears 3 Press gt until Yes appears and then press OK Stop copying To sto
36. will need to receive faxes manually AnswerMachine The HP All in One will monitor the line when an incoming call is answered by a person or by the answering machine If the HP All in One detects fax tones on the line the HP All in One receives the fax To set the answer mode 1 Press Answer Mode to scroll through the available modes on the HP All in One 2 When the appropriate option for your setup is shown on the display press OK to select it Set the number of rings before answering If you set the Answer Mode to Fax FaxTel handset model only or AnswerMachine you can specify how many rings should occur before the HP All in One automatically answers the incoming call 42 HP Officejet 4300 All in One series The Rings to Answer setting is important if you have an answering machine on the same phone line as the HP All in One because you want the answering machine to answer the phone before the HP All in One does The number of rings to answer for the HP All in One should be greater than the number of rings to answer for the answering machine For example set your answering machine to a low number of rings and the HP All in One to answer in the maximum number of rings The maximum number of rings varies by country region In this setup the answering machine will answer the call and the HP All in One will monitor the line If the HP All in One detects fax tones the HP All in One will receive the fax If the cal
37. with the print side down slide the stack of cards forward until it stops s Tip Make sure the area on which you want to print is inserted first facing AT down in the input tray est gt HP Inkjet labels for printing only 1 Always use letter or A4 label sheets designed for use with HP inkjet devices such as HP inkjet labels and make sure that the labels are no more than two years old Labels on older sheets might peel off when the paper is pulled through the HP All in One causing subsequent paper jams 2 Fan the stack of labels to make sure none of the pages are sticking together 3 Place a stack of label sheets on top of full size plain paper in the input tray label side down Do not insert labels one sheet at a time For best results set the paper type and paper size before copying or printing Avoid paper jams To help avoid paper jams follow these guidelines Remove printed papers from the output tray frequently Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag e Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn e Do not combine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type e Adjust the paper width guide in the input tray to fit snugly against all paper Make sure the paper width guide does not bend the paper in the input tray e Do not force paper t
38. you have correctly connected the HP All in One to the telephone wall jack Using the phone cord supplied in the box with the HP All in One connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP All in One e Other equipment which uses the same phone line as the HP All in One might be causing the test to fail To find out if other equipment is causing a problem disconnect everything from the phone line and then run the test again Ifthe Fax Line Condition Test passes without the other equipment then one or more pieces of the equipment is causing problems try o c 5 e o lt Y E Q 3 o 98 HP Officejet 4300 All in One series adding them back one at a time and rerunning the test each time until you identify which piece of equipment is causing the problem Ifthe Fax Line Condition Test fails without the other equipment connect the HP All in One to a working phone line and continue reviewing the troubleshooting information in this section e Ifyou are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the HP All in One directly to the telephone wall jack e Make sure you use the phone cord that came with the HP All in One If you do not use the supplied phone cord to connect from the telephone wall jack to the HP All in One y
39. 212 4447171 TERTE 2802 4098 Ykpa Ha 044 230 51 06 Magyarorsz g 06 40 200 629 600 54 47 47 a y La India 1600 425 7737 Indonesia 62 21 350 3408 United Kingdom 44 0 870 010 4320 Ireland 1 890 923 902 United States 1 800 474 6836 1 700 503 048 aw Uruguay 0004 054 177 848 800 871 Venezuela Caracas 58 212 278 8666 1 800 711 2884 Venezuela 0 800 474 68368 0570 000511 Vi t Nam 84 88234530 113 L Uv y i o lt w gt a o i Le no e gt Chapter 12 HP Quick Exchange Service Japan nl dm A ARA RATIO aR SIC LT SC RAN BAS BRU TWS EIRE LA Stee HP Quick Exchange Service o fn Ei meL WaLL ERNAL EST PREETI ERR amp Ae BS AR BCT KK BEEVOHMICELOETS STUY PRKOHE CAMTSOL b HETT ane 0570 000511 BIr 03 3335 9800 BIA Y AT ADEA CE ROGE VA PRI EH DFAT 9 00 2 gt D44 5 00 ET H DFR 10 00 225414 5 00 EC MERRIVCIA1ADD BARA ET PELAR VR bOI DALE SA ARABLOICOR A TONES HAFRITTE AABT Y LADRES AULA AE PEA ARDOZ ZEBGHET CHEE 2 FORWAAAUWY Choke DICE LEBEIL REEMA Ch T oe e o Sonoma ERROR REE OO HR Eo TE ET GUS HARTA EE LC HERB TE Sw AACE SEE ORES ATES ACSIA COREA OT ENSZBARSVET ZOY EAIL FEEETERUIA EDITE RD ET a o
40. 93 A1 1995 A2 1996 EN 55024 1998 A1 2001 A2 2003 CISPR 24 1997 A1 2001 A2 2003 IEC 61000 3 2 2000 EN 61000 3 2 2000 IEC 61000 3 3 1994 A1 2001 EN 61000 3 3 1995 A1 2001 FCC Part 15 Class B ICES 003 Issue 4 GB9254 1998 Telecom TBR 21 1998 TBR38 1998 SDGOB 0604 03 only AS ACIF S002 2001 A1 TIA EIA 968 2001 FCC Part 68 Supplementary Information 1 The product herewith complies with the requirements of the Low Voltage Directive 73 23 EC the EMC Directive 89 336 EC and with the R amp TTE Directive 1999 5 EC Annex II amp IV and carries the CE marking accordingly The product was tested in a typical configuration 2 The product was tested in a typical configuration For regulatory purpose this product is assigned a Regulatory Model Number RMN This number should not be confused with the product name or number 3 This device complies with part 15 of the FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation For Regulatory Topics only contact Australia Contact Product Regulations Manager Hewlett Packard Australia Ltd 31 41 Joseph Street Blackbum Victoria 3130 Australia European Contact Hewlett Packard GmbH HQ TRE Herrenberger Strasse 140 D 71034 B blingen Germany FAX 49 7031 14 3143 USA Contact Product Regulations
41. Case A Separate fax line no voice calls received Case A Separate fax line no voice calls received DSL service You answered Yes to question 1 only Case B Set up the HP All in One with DSL Case B Set up the HP All in One with DSL PBX or ISDN system You answered Yes to question 2 only Case C Set up the HP All in One with a PBX phone system or an ISDN line Case C Set up the HP All in One with a PBX phone system or an ISDN line Distinctive ring service You answered Yes to question 3 only Case D Fax with a distinctive ring service on the same line Case D Fax witha distinctive ring service on the same line Voice calls You answered Yes to question 4 only Case E Shared voice fax line Case E Shared voice fax line Voice calls and voice mail service You answered Yes to questions 4 and 7 only Case F Shared voice fax line with voice mail Case F Shared voice fax line with voice mail Computer dial up modem Case G Fax line shared with computer dial up Not applicable 25 an a gt o O pd ES 3 Chapter 3 continued Other equipment services sharing your fax line Recommended fax setup for parallel type phone systems Recommended fax setup for serial type phone systems You answered Yes to question 5 only modem no voice calls received Voice calls and computer dial up modem
42. Click OK to close the Properties dialog box Click Print or OK to begin printing PEO To print from a software application Mac 1 Make sure you have paper loaded in the input tray 2 From the File menu in your software application choose Page Setup 3 Make sure the HP All in One is the selected printer 4 Specify the page attributes Choose the paper size Select the orientation Enter the scaling percentage 5 Click OK 6 From the File menu in your software application choose Print The Print dialog box appears and the Copies amp Pages panel opens 7 Change the print settings for each option in the pop up menu as appropriate for your project 8 Click Print to begin printing User Guide 53 Chapter 5 Change the print settings You can customize the print settings of the HP All in One to handle nearly any print task Windows users Before you change print settings you should decide if you want to change the settings for the current print job only or if you want to make the settings the defaults for all future print jobs How you display print settings depends on whether or not you want to apply the change to all future print jobs or just to the current print job To change the print settings for all future jobs 1 Inthe HP Solution Center click Settings point to Print Settings and then click Printer Settings 2 Make changes to the print settings and click OK To change the print settings fo
43. HP Officejet 4300 All in One series User Guide invent HP Officejet 4300 All in One series User Guide O Copyright 2006 Hewlett Packard Development Company L P The information contained herein is subject to change without notice Reproduction adaptation or translation without prior written permission is prohibited except as allowed under copyright laws mil DF AS Adobe and the Acrobat logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and or other countries Windows Windows NT Windows ME Windows XP and Windows 2000 are U S registered trademarks of Microsoft Corporation Intel and Pentium are registered trademarks of Intel Corporation Energy Star and Energy Star logo are US registered marks of the United States Environmental Protection Agency Publication number Q8081 90101 February 2006 Notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein The Hewlett Packard Company shall not be liable for incidental or consequential damages in connection with or arising out of the furnishing performance or use of this document and the program material which it describes
44. Korea 114 North America 112 outside U S 112 serialnumber 111 service ID 111 warranty 109 website 111 D date 19 declaration of conformity European Economic Area 125 United States 126 delete faxes from memory 62 dial tone test failure 97 dial up modem See computer modem display change language 86 change measurements 86 distinctive ringing 29 43 documents scan 69 DSL set up with fax 27 E enter text and symbols 7 envelopes load 50 specifications 117 environment Environmental product stewardship program 120 environmental specifications 120 inkjet supplies recycling 121 error reports fax 66 European Union recycling information 121 fax answer call 60 answer mode 5 42 answer ring pattern 43 answering machine set up 36 37 auto answer 42 backup fax reception 61 block numbers 63 button 5 cancel 66 computer modem set up 32 34 37 40 computer modem troubleshoot 99 delete from memory 62 distinctive ringing 29 43 127 DSL setup 27 enter text and symbols 7 forward fax calls 62 header 44 ISDN line set up 28 menu 6 monitor dialing 59 pause 7 PBX system setup 28 phone cord 95 99 104 receive 60 reports 65 reprint 62 rings to answer 42 send 57 setup 22 94 settings 42 specifications 119 test failed 94 test setup 44 troubleshoot 94 voice mail setup 31 40 volume 20 fax problems fax tones recorded 104 receiving 102 sending 101 103 Fax Resolution 4 FCC requirements 122
45. Manager Hewlett Packard Company San Diego 858 655 4100 126 HP Officejet 4300 All in One series Index Symbols Numerics 10 x 15 cm photo paper load 49 specifications 117 2 wire phone cord 99 104 4 x 6 inch photo paper load 49 4 wire phone cord 99 104 A A4 paper load 47 ADSL See DSL align print cartridges 78 answer ring pattern 29 43 answering machine fax tones recorded 104 set up with fax 36 37 attention light 5 automatic document feeder clean 107 feeding problems troubleshoot 107 B backup fax reception 61 block numbers 63 blocked carriage 88 buttons control panel 4 Cc calling card fax using 58 59 cancel button 5 copy 68 fax 66 fax forwarding 62 printjob 54 scan 70 carriage blocked 88 cartridges See print cartridges choose paper 46 clean automatic document feeder 107 exterior 73 glass strip 71 print cartridge contacts 79 User Guide print cartridges 79 white strip 72 computer modem set up with fax 32 34 37 40 troubleshoot 99 confirmation reports fax 65 connection problems fax 99 101 102 103 HP All in One does not turnon 84 connection types supported printer sharing 21 USB 21 control panel buttons 4 enter text and symbols 7 features 4 copy button 5 cancel 68 make a copy 67 menu 6 specifications 118 correct port test fax 96 country region set 19 credit card fax using 58 59 customer support contact 111 HP Quick Exchange Service Japan 114
46. Note Regulatory information can be found in Technical information O It is not lawful in many places to make copies of the following items When in doubt check with a legal representative first e Governmental paper or documents Passports Immigration papers Selective service papers Identification badges cards or insignias e Governmental stamps Postage stamps Food stamps Checks or drafts drawn on Governmental agencies Paper currency traveler s checks or money orders e Certificates of deposit Copyrighted works Safety information Warning To prevent fire or shock hazard do not expose this product to rain or any type of moisture Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock Warning Potential shock hazard 1 Read and understand all instructions in the Setup Guide 2 Use only a grounded electrical outlet when connecting the device to a power source If you do not know whether the outlet is grounded check with a qualified electrician 3 Observe all warnings and instructions marked on the product 4 Unplug this product from wall outlets before cleaning 5 Do not install or use this product near water or when you are wet 6 Install the product securely on a stable surface Te Install the product in a protected location where no one can step on or trip over the power cord and where the power
47. STAR is a U S registered service mark of the U S EPA As an ENERGY STAR partner HP has determined that this product meets ENERGY STAR guidelines for energy efficiency For more information on ENERGY STAR guidelines go to the following website www energystar gov Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281 2002 oO 2 gt Qo El al e 3 re 5 Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product s life Material safety data sheets Material safety data sheets MSDS can be obtained from the HP website at www hp com go msds Customers without Internet access should contact their local HP Customer Care Center Hardware recycling program HP offers an increasing number of product return and recycling programs in many countries as well as partnering with some of the largest electronic recycling centers throughout the world HP also conserves resources by refurbishing and reselling some of its most popular products For information regarding recycling of HP products please visit www hp com recycle HP inkjet supplies recycling program HP is committed to protecting the environment The HP Inkjet Supplies Recycling Program is available in many countries regions and lets you recycle used print cartridges free of charge For more
48. WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Local law l This Warranty Statement gives the customer specific legal rights The customer may also have other rights which vary from state to state in the United States from province to province in Canada and from country to country elsewhere in the world To the extent that this Warranty Statement is inconsistent with local law this Warranty Statement shall be deemed modified to be consistent with such local law Under such local law certain disclaimers and limitations of this Warranty Statement may not apply to the customer For example some states in the United States as well as some governments outside the United States including provinces in Canada may a Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer e g the United Kingdom b Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations or c Grant the customer additional warranty rights specify the duration of implied warranties which the manufacturer cannot disclaim or allow limitations on the duration of implied warranties THE TERMS IN THIS WARRANTY STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS HP Limited Warranty Dear Customer You will find below the name an
49. a User Guide 103 Chapter 11 voice mail service could be interfering with the recipient s phone line You can also ask the recipient to check the receiving fax machine for any problems Fax tones are recorded on my answering machine Solution e When you have an answering machine on the same phone line you use for fax calls try connecting the answering machine directly to the HP All in One as described in Fax setup If you do not connect the answering machine as recommended fax tones might be recorded on your answering machine e Make sure the HP All in One is set to receive faxes automatically and that the Rings to Answer setting is correct The number of rings to answer for the HP All in One should be greater than the number of rings to answer for the answering machine If the answering machine and the HP All in One are set to the same number of rings to answer both devices will answer the call and fax tones will be recorded on the answering machine e Set your answering machine to a low number of rings and the HP All in One to answer in the maximum number of rings supported The maximum number of rings varies by country region In this setup the answering machine will answer the call and the HP All in One will monitor the line If the HP All in One detects fax tones the HP All in One will receive the fax If the call is a voice call the answering machine will record the incoming message For more information see Set the numb
50. a ia dai 74 Order SUPpli0S cicccoiioscrosesttcaia E E riores 81 Order paper or Other Media ooooocccconnoccccccconaccnononncnnnnnnn cnn nc nnnn nana rra nn cnn nan rra 81 Order print cartridges trine iiec reed 81 O d r other Supplies sie sis sdvsesce ads sagecs csuecheeazsaccoenseacsncteatscecateseaeseensarsacecsbecaacizescsee 82 Troubleshooting information ec ceeeeeeceeeseeeeeeeeeeeeeeeeeeeeenaeeeeseaaeens 83 View the Readme file ci cccccccsi ccstatessscedeseceantsicessnsegescasecece gia sdaddeeseacnenessneedntanisinese 83 Setup trOUDIESHOOTING sis iii ii 84 1 Operational troubleshooting oooocnnncccnnnnacicnnononnnnnoncncnnnn cnn nnnnn cnn nnnnn cnn naar rra 105 AAA O aana 109 WAIN si cases Sor ence ees Roviece edana dr init elos lci id 109 Get support and other information from the Internet 111 Before you call HP customer SUPPOTt eee eee eeeeeee eee eenne eee eeteeeeeeeeentneeeeeenenaaa 111 Access your serial number and Service ID eceeeeeeeeeeeneeeeeeeeeeeeenaeeeeeeaaes 111 Call in North America during WartaNtY ooooonnccnnnncncccnnnnoncnncnnnannnononann cn nn nan nnnnnnnnos 112 Call elsewhere in the world ocooccciinsoiccin ici da 112 HP Quick Exchange Service Japan ee ceeeseeeeceeeeeeeeeeneeteneeeeeaeeseeeeeesneeeene 114 Call HP Korea customer SUPPOMt eect eeeeeeeeeeeeeeeeeeeeetnaeeeeeeseenaaeeeeneeeeaees 114 Prepare the HP All in One for shipment 00 0 2 cece cent
51. ader information You can also enter symbols from the keypad when you dial a fax or phone number When the HP All in One dials the number it will interpret the symbol and respond accordingly For example if you enter a dash in the fax number the HP All in One will pause before dialing the remainder of the number A pause is useful if you need to access an outside line before dialing the fax number User Guide 7 E E 2 S gt e Chapter 1 e Enter text using the keypad on the control panel e Available symbols for dialing fax numbers Enter text using the keypad on the control panel You can enter text or symbols by using the keypad on the control panel To enter text 1 Press the keypad numbers that correspond to the letters of a name For example the letters a b and c correspond to the number 2 as shown on the button below s Tip Press a button multiple times to see the available characters 7 Depending on your language and country region setting other characters might be available in addition to the ones shown on the keypad 2 After the correct letter appears wait for the cursor to advance automatically to the right or press gt Press the number that corresponds to the next letter in the name Press the button multiple times until the correct letter appears The first letter of a word is automatically set to uppercase To enter a space pause or symbol 23 To insert a space press Space To enter a pause
52. anced Fax Setup and then selects Distinctive Ring 4 Press to select an option and then press OK When the phone rings with the ring pattern assigned to your fax line the HP All in One answers the call and receives the fax User Guide 43 Chapter 3 Test your fax setup You can test your fax setup to check the status of the HP All in One and to make sure itis set up properly for faxing Perform this test after you have completed setting up the HP All in One for faxing The test does the following Tests the fax hardware Verifies the correct type of phone cord is connected to the HP All in One Checks that the phone cord is plugged into the correct port Checks for a dial tone Checks for an active phone line Tests the status of your phone line connection The HP All in One prints a report with the results of the test If the test fails review the report for information on how to fix the problem and rerun the test To test your fax setup from the control panel 1 Set up the HP All in One for faxing according to your particular home or office setup instructions 2 Insert the print cartridges and load full size paper in the input tray before starting the test Press Setup 4 Press 6 then press 6 again This selects the Tools menu and then selects Run Fax Test The HP All in One displays the status of the test on the display and prints a report 5 Review the report Ifthe test passes and you are still having problems faxi
53. ards until it stops Do not overload the input tray make sure the stack of cards fits within the input tray and is no higher than the top of the paper width guide For best results set the paper type and paper size before copying or printing Load envelopes You can load one or more envelopes into the input tray of the HP All in One Do not use shiny or embossed envelopes or envelopes that have clasps or windows i o o Qa me Ke gc c a e ro me fo l 50 HP Officejet 4300 All in One series Note For specific details on how to format text for printing on envelopes Ez consult the help files in your word processing software For best results consider using a label for the return address on envelopes To load envelopes 1 Remove all paper from the input tray 2 Insert one or more envelopes into the far right side of the input tray with the envelope flaps up and on the left Slide the stack of envelopes forward until it stops s Lo Tip For more help on loading envelopes refer to the diagram engraved ae in the base of the input tray 3 Slide the paper width guide inward against the stack of envelopes until it stops Do not overload the input tray make sure the stack of envelopes fits within the input tray and is not higher than the top of the paper width guide Load other types of paper The following papers require extra attention to load them properly Note Not all pa
54. ber line DSL service through your telephone company DSL might be called ADSL in your country region QO Yes have DSL Q No If you answered Yes proceed directly to Case B Set up the HP All in One with DSL You do not need to continue answering questions If you answered No please continue answering questions 2 Do you have a private branch exchange PBX phone system or an integrated services digital network ISDN system User Guide 23 2 E o 0 s En f it Chapter 3 24 If you answered Yes proceed directly to Case C Set up the HP All in One with a PBX phone system or an ISDN line You do not need to continue answering questions If you answered No please continue answering questions Do you subscribe to a distinctive ring service through your telephone company that provides multiple phone numbers with different ring patterns Q Yes have distinctive ring A No If you answered Yes proceed directly to Case D Fax with a distinctive ring service on the same line You do not need to continue answering questions If you answered No please continue answering questions Are you unsure if you have distinctive ring Many phone companies offer a distinctive ring feature that allows you to have several phone numbers on one phone line When you subscribe to this service each phone number will have a different ring pattern For example you can have single double and triple rings for the different
55. buttons in the HP Solution Center see Some of the buttons are missing in the HP Solution Center Windows Uninstall and reinstall the software If your installation is incomplete or if you connected the USB cable to the computer before prompted by the software installation screen you might need to uninstall and then reinstall the software Do not simply delete the HP All in One application files from your computer Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP All in One A reinstall can take from 20 to 40 minutes There are three methods to uninstall the software on a Windows computer and one method to uninstall on a Mac To uninstall from a Windows computer method 1 1 Disconnect the HP All in One from your computer Do not connect the HP All in One to your computer until after you have reinstalled the software 2 Press the On button to turn off the HP All in One 3 On the Windows taskbar click Start Programs or All Programs HP OfficeJet All In One 4300 series Uninstall 4 Follow the onscreen instructions 5 If you are asked whether you would like to remove shared files click No Other programs that use these files might not work properly if the files are deleted 6 Restart your computer P Note Itis important that you disconnect the HP All in One before Ez restarting your computer Do not connect the HP All in One to your computer until a
56. cel again It can take a few moments for printing to be cancelled User Guide 55 Chapter 5 56 HP Officejet 4300 All in One series 6 Use the fax features You can use the HP All in One to send and receive faxes including color faxes You can set up speed dial entries to send faxes quickly and easily to frequently used numbers From the control panel you can also set a number of fax options such as resolution and the contrast between lightness darkness on the faxes you send Note Before you begin faxing make sure you have set up the HP All in One Ez properly for faxing You might have already done this as part of the initial setup by using either the control panel or the software that came with the HP All in One You can verify the fax is set up correctly by running the fax setup test from the control panel You can access this test from the Setup menu e Senda fax e Receive a fax e Print reports e Stop faxing Send a fax You can send a fax in a variety of ways Using the control panel you can send a black and white or color fax from the HP All in One You can also send a fax manually from an attached phone This allows you to speak with the recipient before sending the fax e Send a basic fax e Send a fax manually e Send a fax using monitor dialing Send a basic fax You can easily send a single or multiple page black and white fax by using the control panel as described here 2 Note If you need prin
57. ction Information iia ds 20 A cot vancige a E AA a a A a aAA can peuen She aaraa ieee 22 Load originals and load paper oooocoonoccccnnonocccononcncccnnnn conc nono ncnnnannn cc naar nnnnnnnnn no 45 Load OI Si ci A A tdt dei daa 45 Choose papers for printing ANd COPyiNQ coocooccccnnnnconnnccnoncnnnnnnnonncnnnn aaron nn nnnnnnn no 46 L ad Pap rs aaa ia aaraa ett 47 Avoid paper jamske risse or dioere oa ein ero Eo E AEri Eie EEEa RARER 52 Print from your COMPUTED cirese e in i ie aeie ieron 53 Print from a software applicatiON ooonnnnicccnnnncoccnnnonocccnnnn nar n nn nn nnnnna nn nn rr rnnnnnns 53 Change th print S ttinS i ci nceccecgesee eedecdcnees ici cita 54 Stopa PO JOD a ici ni ii acne eet daa 54 o A cscs aesccastaasipcahiuseuetactactgetentectoncastaasbaubeea pe shosdeadeagadtaaias 57 SOMO a TAX isisiie E AA E eebbheeesentieeend 57 Receive ATM ironia 60 Print repon Sanirim ana A A da 65 Stop lANN td 66 Use the Copy TO QtUTEOS cscoiosincontiosesoe roger ee rE oO EEEE E E E ES 67 MAKE CODY A T 67 Change the copy S ttingS cccsecisecicesececevueddgcententsqetsneeshoenicaverectnecdsicscensveadncecperes 67 SLOP COPYING asada 68 Use the scan features ierices nere EEEE EEr E EEEIEE EE EEE 69 Scan AM MAJ rniii a ir a Ea E za 69 SLOPES CAMMIMG ari 70 Maintain the HP Allein Ome sinian RE E T4 Clean the HP Alin ONe isisisi ccoo td rca ce 71 Print a self test report ici aa 74 Work With pont CartridgeS viioiii
58. d Label Name and Description 5 On light Indicates when lighted that the HP All in One is on The light blinks when the HP All in One is performing a task 6 Attention light When blinking the attention light indicates an error has occurred that requires your attention 7 Display View menus and messages 8 Answer Mode Switches among the Answer Mode settings Depending on the setting the HP All in One automatically answers incoming phone calls requires you to receive the fax manually or listens for fax tones 9 Flash Cancels a fax and brings up a dial tone Also used to answer a call waiting handset model only 10 Setup Presents the Setup Menu for generating reports changing fax and other maintenance settings and accessing the Help menu Press to scroll through the Help topics available and then press OK to select a topic The Help topic you select opens on your computer screen 11 Fax Places the HP All in One in fax mode and presents the Fax Menu Press Fax repeatedly to scroll through the options in the Fax Menu 12 Scan Places the HP All in One in scan mode and presents the Scan To menu for selecting a scan destination 13 Copy Places the HP All in One in copy mode and presents the Copy Menu Press Copy repeatedly to scroll through the options in the Copy Menu 14 Start Black Starts a black and white copy scan or fax job Start Color Starts a color copy sca
59. d Time 3 Enter the month day and year by pressing the appropriate numbers on the keypad Depending on your country region setting you might enter the date in a different order Enter the hours and minutes If your time is displayed in the 12 hour format press 1 for AM or 2 for PM The new date and time settings appear on the display ask Adjust the volume The HP All in One provides three levels for adjusting the Ring and Beep Volume and the Phone Line Monitor Volume The ring volume is the volume of the phone rings The beep volume is the level of button press and error beeps The default Ring and Beep Volume setting is Soft The Phone Line Monitor Volume is the volume of dial tones and fax tones The default Phone Line Monitor Volume is Medium To adjust the Ring and Beep Volume from the control panel 1 Press Setup 2 Press 4 and then press 4 again This selects Basic Fax Setup and then selects Ring and Beep Volume 3 Press to select one of the options Soft Loud or Off 4 Press OK To adjust the Phone Line Monitor Volume from the control panel 1 Press Setup 2 Press 4 and then press 5 This selects Basic Fax Setup and then selects Phone Line Monitor Volume 3 Press to select one of the options Medium High or Low 4 Press OK Connection information 20 The HP All in One comes equipped with a USB port so you can connect directly to a computer using a USB cable You can also share your printer over an
60. d address of the HP entity responsible for the performance of the HP Limited Warranty in your country You may have additional statutory rights against the seller based on your purchase agreement Those rights are not in any way affected by this HP Limited Warranty Ireland Hewlett Packard Ireland Ltd 30 Herbert Street IRL Dublin 2 United Kingdom Hewlett Packard Ltd Cain Road Bracknell GB Berks RG12 1HN HP Officejet 4300 All in One series Get support and other information from the Internet To find support and warranty information go to the HP website at www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support This website also offers technical support drivers supplies ordering information and other options such as e Access online support pages e Send HP an e mail message for answers to your questions e Connect with an HP technician by using online chat e Check for software updates Support options and availability vary by product country region and language Before you call HP customer support Software programs from other companies might be included with the HP All in One If you experience problems with any of those programs you will receive the best technical assistance by calling the experts at that company 232 Note This information does not apply to customers in Japan For information on service Ez options in Japan see HP Quick Exchange Se
61. d or receive faxes To check if your phone line is digital connect a regular analog phone to the line and listen for a dial tone If you do not hear a normal sounding dial tone it might be a phone line set up for digital phones Connect the HP All in One to an analog phone line and try sending or receiving a fax e Make sure you use the phone cord that came with the HP All in One If you do not use the supplied phone cord to connect from the telephone wall jack to the HP All in One you might not be able to send or receive faxes After you plug in the phone cord that came with the HP All in One run the fax test again After you resolve any problems found run the fax test again to make sure it passes and the HP All in One is ready for faxing If the Dial Tone Detection test continues to fail contact your telephone company and have them check the phone line The Fax Line Condition test failed Solution e Make sure you connect your HP All in One to an analog phone line or you will not be able to send or receive faxes To check if your phone line is digital connect a regular analog phone to the line and listen for a dial tone If you do not hear a normal sounding dial tone it might be a phone line set up for digital phones Connect the HP All in One to an analog phone line and try sending or receiving a fax e Check the connection between the telephone wall jack and the HP All in One to make sure the phone cord is secure e Make sure
62. d silent and then unplug the power cord from the back of the HP All in One Note Depending how long the HP All in One is unplugged the date and Ez time might be erased You might need to reset the date and time later when you plug the power cord back in Lightly press down on the print cartridge to release it and then pull it toward you out of the slot Note Do not remove both print cartridges at the same time Remove and Ez clean each print cartridge one at a time Do not leave a print cartridge outside the HP All in One for more than 30 minutes Inspect the print cartridge contacts for ink and debris buildup Dip a clean foam rubber swab or lint free cloth into distilled water and squeeze any excess water from it Hold the print cartridge by its sides Clean only the copper colored contacts Allow the print cartridges to dry for approximately ten minutes 1 Copper colored contacts 2 Ink nozzles do not clean Slide the print cartridge back into the slot Push the print cartridge forward until it clicks into place Repeat if necessary for the other print cartridge Gently close the print cartridge door and plug the power cord into the back of the HP All in One HP Officejet 4300 All in One series 10 Order supplies You can order HP products such as recommended types of paper and print cartridges online from the HP website e Order paper or other media e Order print cartridges e Order ot
63. d to the analog Switched Telecommunication Networks PSTN of the European Economic Area EEA countries regions Network compatibility depends on customer selected settings which must be reset to use the equipment on a telephone network in a country region other than where the product was purchased Contact the vendor or Hewlett Packard Company if additional product support is necessary This equipment has been certified by the manufacturer in accordance with Directive 1999 5 EC annex II for Pan European single terminal connection to the public switched telephone network PSTN However due to differences between the individual PSTNs provided in different countries the approval does not of itself give an unconditional assurance of successful operation on every PSTN network termination point In the event of problems you should contact your equipment supplier in the first instance This equipment is designed for DTMF tone dialing and loop disconnect dialing In the unlikely event of problems with loop disconnect dialing it is recommended to use this equipment only with the DTMF tone dial setting Notice to users of the German telephone network This HP fax product is designed to connect only to the analogue public switched telephone network PSTN Please connect the TAE N telephone connector plug provided with the HP All in One into the wall socket TAE 6 code N This HP fax product can be used as a single device and or in combination i
64. e This website offers technical support drivers supplies and ordering information Use the onscreen Help This User Guide describes a sampling of the features available so you can get started using the HP All in One Explore the onscreen Help that came with your device for information on all the features that the HP All in One supports A Note The onscreen Help also provides troubleshooting topics to assist you in Ez resolving any issues you might encounter with the HP All in One 12 HP Officejet 4300 All in One series The way you access and use the onscreen Help varies slightly depending on whether you are viewing the Help on a Windows computer or a Mac Guidelines for using both Help systems are included in the following sections Use the Help on a Windows computer This section explains how to access the onscreen Help on a Windows computer It tells you how to use the navigation search and index features in the Help system to find the specific information you need To access the HP Photosmart Software Help on a Windows computer 1 Inthe HP Solution Center click the tab for the HP All in One 2 Inthe Device Support area click Onscreen Guide or Troubleshooting Ifyou click Onscreen Guide a pop up menu appears You can choose to open the welcome page for the entire Help system or to go specifically to the Help for the HP All in One Ifyou click Troubleshooting the Troubleshooting and support page opens The follo
65. e FCC Your telephone company may make changes in its facilities equipment operations or procedures that could affect the proper operation of your equipment If they do you will be given advance notice so you will have the opportunity to maintain uninterrupted service If you experience trouble with this equipment please contact the manufacturer or look elsewhere in this manual for warranty or repair information Your telephone company may ask you to disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning This equipment may not be used on coin service provided by the telephone company Connection to party lines is subject to state tariffs Contact your state public utility commission public service commission or corporation commission for more information This equipment includes automatic dialing capability When programming and or making test calls to emergency numbers e Remain on the line and explain to the dispatcher the reason for the call e Perform such activities in the off peak hours such as early morning or late evening Z e E ca 2 T lt lt o o Pad 29 Note For HP Officejet 4300 All in One series models that include a telephone E handset this equipment is hearing aid compatible The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device incl
66. e HP All in One to the maximum number of rings supported by your device The maximum number of rings varies by country region 8 Runa fax test D a a gt o O me E 3 When the phone rings your answering machine will answer after the number of rings you have set and then play your recorded greeting The HP All in One monitors the call during this time listening for fax tones If incoming fax tones are detected the HP All in One will emit fax reception tones and receive the fax if there are no fax tones the HP All in One stops monitoring the line and your answering machine can record a voice message Case J Shared voice fax line with computer dial up modem and answering machine If you receive both voice calls and fax calls at the same phone number and you also have a computer dial up modem and answering machine connected on this phone line set up the HP All in One as described in this section Since your computer dial up modem shares the phone line with the HP All in One you will not be able to use both your modem and the HP All in One simultaneously User Guide 37 Chapter 3 For example you cannot use the HP All in One for faxing if you are using your computer dial up modem to send an e mail or access the Internet There are two different ways to set the HP All in One with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two
67. e Relevance assigned based on its relevance to your search criteria If you are using OS 10 2 8 or 10 3 x the search results also include the Location in the Help where the topic is contained By default the results are sorted by Relevance so that the topic that best matches your search criteria is at the top of the list You can also sort the results by the Topic or Location OS 10 2 8 or 10 3 x by clicking the table heading for that column To view the contents of a topic double click that row in the results table The selected topic appears HP Officejet 4300 All in One series 3 Finish setting up the HP All in One After you have completed the steps in your Setup Guide refer to this section to help you finish setting up the HP All in One This section contains important setup related information for your device including information on setting preferences e Set your preferences e Connection information e Fax setup Set your preferences You can change the settings on the HP All in One so that it behaves according to your preference For example you can set general device preferences such as the language used to display messages and the date and time on the display You can also restore the device settings to what they were when you purchased your device This will erase any new defaults you have set e Set your language and country region e Set the date and time e Adjust the volume Set your language and country region
68. e a few minutes for the HP All in One to turn on If you press the On button again during this time you might turn the device off 84 HP Officejet 4300 All in One series Warning If the HP All in One still does not turn on it might have a mechanical failure Unplug the HP All in One from the power outlet and contact HP Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support connected the USB cable but am having problems using the HP All in One with my computer Solution You must first install the software that came with the HP All in One before connecting the USB cable During installation do not plug in the USB cable until prompted by the onscreen instructions Connecting the USB cable before prompted can cause errors Once you have installed the software connecting your computer to the HP All in One with a USB cable is straightforward Simply plug one end of the USB cable into the back of your computer and the other into the back of the HP All in One You can connect to any USB port on the back of your computer e c E o a 3 e o 5 Q For more information on installing the software and connecting the USB cable see the Setup Guide that came with the HP All in One I received a message on the display to attach the control panel faceplate Solution This might mean the control panel faceplate is not at
69. e by plugging a phone into the telephone wall jack and listening for static or other noise If you hear noise turn Error Correction Mode ECM off and try faxing again For information about changing ECM see the onscreen Help If the problem persists contact your telephone company e Ifyou are using a digital subscriber line DSL service make sure that you have a DSL filter connected or you will not be able to fax successfully For more information see Case B Set up the HP All in One with DSL e Make sure the HP All in One is not connected to a telephone wall jack that is set up for digital phones To check if your phone line is digital connect a regular analog phone to the line and listen for a dial tone If you do not hear a normal sounding dial tone it might be a phone line set up for digital phones e If you are using either a private branch exchange PBX or an integrated services digital network ISDN converter terminal adapter make sure the HP All in One is connected to the correct port and the terminal adapter is set to the correct switch type for your country region if possible For more information see Case C Set up the HP All in One with a PBX phone system or an ISDN line a c 5 e o lt Y E Q 3 o pu 100 HP Officejet 4300 All in One series User Guide If the HP All in One shares the same phone line with a DSL service the DSL modem might not be properly grounded If the DSL modem is not properly gro
70. e display area Ifthe related topic appears in a different section of the Help the current topic provides a reference telling you which section you need to open To view other sections in the Help click Main Menu from the Contents pane on the left and then click the appropriate section You can then locate the related topic by using the list of topics that appears on the Contents pane or you can search for the topic as described in the next section e Some topics include animated videos that show you how to use a particular feature These animations are identified by a video camera icon followed by the words Show me how When you click the video camera icon the animation runs in a new window Help toolbar The Help toolbar shown below contains buttons that enable you to move around the topics in the Help You can move backwards or forwards through topics that you have already viewed or you can click the Home button to access other sections of the HP Photosmart Mac Help 00 1 Back Forward 2 Home 3 Search area The Help toolbar also contains a text box that enables you to search the entire Help system for specific words such as borderless print After entering your search criteria press RETURN on your keyboard to view a list of all the topics that contain the words or phrases you entered The results are listed in a multi column table Each row contains the title of the Topic and th
71. e occurred during the software installation To correct this use the Control Panel in Windows to completely uninstall the HP Photosmart Software then reinstall the software For more information see the onscreen Help that came with the HP All in One To open the HP Photosmart Mac Software on a Mac 1 Click the HP Photosmart Studio icon in the Dock The HP Photosmart Studio window appears where you can manage edit and share photos A Note On a Mac the features available in the HP Photosmart Mac Ez software vary depending on the chosen device 2 Inthe HP Photosmart Studio task bar click Devices The HP Device Manager window appears 3 Inthe Select Device area click the icon for the HP All in One From here you can scan make copies and perform maintenance procedures such as checking the ink levels for the print cartridges HP Officejet 4300 All in One series 2 Find more information You can access a variety of resources both printed and onscreen that provide information about setting up and using the HP All in One Sources of information Setup Guide The Setup Guide provides instructions for setting up your HP All in One and installing software Make sure you follow the steps in the Setup Guide in order Note To take full advantage of the features on the HP All in One you might need to perform additional setup or set additional preferences described in the User Guide you are reading For more information
72. e same phone line as the HP All in One Set up the HP All in One for faxing Change settings on the HP All in One to receive faxes Test your fax setup Set the fax header Set up the HP All in One for faxing Before you begin setting up the HP All in One for faxing determine which kind of phone system your country region uses The instructions for setting up the HP All in One for faxing differ depending on whether you have a serial or parallel type phone system 2 2 0 fe En iS it e f you do not see your country region listed in the table below you probably have a serial type phone system In a serial type phone system the connector type on your shared telephone equipment modems phones and answering machines does not allow a physical connection to the 2 EXT port on the HP All in One Instead all equipment must be connected at the telephone wall jack Note In some countries regions that use serial type phone systems the Ez phone cord that came with the HP All in One might have an additional wall plug attached to it This enables you to connect other telecom devices to the wall jack where you plug in the HP All in One e f your country region is listed in the table below you probably have a parallel type telephone system In a parallel type phone system you are able to connect shared telephone equipment to the phone line by using the 2 EXT port on the back of the HP All in One 22 HP Officejet 4300 Al
73. eceive faxes automatically Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes which prevents the HP All in One from receiving fax calls e f you have an answering machine on the same phone line with the HP All in One you might have one of the following problems Your answering machine might not be set up properly with the HP All in One Your outgoing message might be too long or too loud to allow the HP All in One to detect fax tones and the sending fax machine might disconnect Your answering machine might not have enough quiet time after your outgoing message to allow the HP All in One to detect fax tones This problem is most common with digital answering machines The following actions might help solve these problems When you have an answering machine on the same phone line you use for fax calls try connecting the answering machine directly to the HP All in One as described in Fax setup Make sure the HP All in One is set to receive faxes automatically For information on setting up the HP All in One to receive faxes automatically see Set the answer mode Make sure the Rings to Answer setting is set to a greater number of rings than the answering machine For more information see Set the number of rings before answering D lt 5 e fo lt Y E Q 3 o E 102 HP Officejet 4300 All in One series Disconnect the answering
74. eceived faxes it will also print an error report Choose On Print amp Forward to print a backup copy of your received fax on the HP All in One while forwarding the fax to another number 4 At the prompt enter the number of the fax machine that will receive the forwarded faxes At the prompt enter a start time and date and a stop time and date 6 Press OK Fax Forwarding appears on the display If the HP All in One loses power when Fax Forwarding is set up the HP All in One saves the Fax Forwarding setting and phone number When power is restored to the device the Fax Forwarding setting is still On a Note You can cancel fax forwarding by pressing Cancel on the control Ez panel when the Fax Forwarding message is visible on the display or you can select Off from the Fax Forwarding Black Only menu Block junk fax numbers User Guide If you subscribe to a caller ID service through your phone provider you can block specific fax numbers so the HP All in One does not print faxes received from those numbers in the future When an incoming fax call is received the HP All in One compares the number to the list of junk fax numbers you set up to determine if the call should be blocked If the number matches a number in the blocked fax numbers list the fax is not printed The maximum number of fax numbers you can block varies by model e Set the junk fax mode e Add numbers to the junk fax list e Remove numbers from the junk fa
75. ed and used in accordance with the instructions might cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help 4 9 7 le z e 3 D faa e 3 For more information contact the Product Regulations Manager Hewlett Packard Company San Diego 858 655 4100 The user may find the following booklet prepared by the Federal Communications Commission helpful How to Identify and Resolve Radio TV Interference Problems This booklet is available from the U S Government Printing Office Washington DC 20402 Stock No 004 000 00345 4 Caution Pursuant to Part 15 21 of the FCC Rules any changes or modifications to this equipment not expressly approved by the Hewlett Packard Company might cause harmful interference and void the FCC authorization to operate this equipment Note l attention des utilisateurs du r seau t l phon
76. eeeeeeeeeeeeeeeennaeeeeeeeeaaaes 114 Pack the HP All in One coin titi di ae ene 116 13 Technical infoOrmMatiOMss 3 s2 sc acseassessstepaasctscsnasssesdesaaanacgevansasazsastaasancgasaargeoaeness 117 System require MEN Sc ci n c mico cinc da die dec dae 117 Paper specifications seprono eraa aaa aa aeoaea aa ea iee 117 Print Specific S sisirain iaa aiaa aar E a a ia iai 118 Copy SpecificatiOMS ooooonncccnnonocicinocccnnnnnonnncnanon ono rnnnn rca nano cnn naar rn 118 Fax speciitatioNS attiene ritiene ieren aaaeaii aiaee ia 119 Scan 107 eL Les 10 91 COPA OPC UU ss sockeagas depeasadeleysebloGeseasevetversnestceeree 119 Physical SpecifiCatiONS icooomicinicnicorrsccci cedieron deceo 119 Power SPecifICatiONS comoda iria dida camion da da 120 Environmental SpecificatiONS oononncinnininnnnnnnoccccnnnnaranc cronica nn nan nnnn cnn nn nnr rra 120 Memory Specification Sicuris pirita praia eat din 120 Environmental product stewardship program c sccceeeeeeeeeeeeeeeeeeeneeeeeeeenaaees 120 Regulatory NOtceS i 00 ito pi e a a aaa e 121 Declaration of conformity European Economic Area cooooooonccconicccoccnononnncnccnnnnno 125 HP Officejet 4300 All in One series declaration of conforMity oooccinnnncnnn 126 MAER ooo occas cep A 127 HP Officejet 4300 All in One series HP All in One overview You can access many HP All in One functions directly without turning on your computer You can quickly and easil
77. equirements This equipment complies with FCC rules Part 68 On this equipment is a label that contains among other information the FCC Registration Number and Ringer Equivalent Number REN for this equipment If requested provide this information to your telephone company An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant This equipment connects to the telephone network through the following standard network interface jack USOC RJ 11C The REN is useful to determine the quantity of devices you may connect to your telephone line and still have all of those devices ring when your number is called Too many devices on one line might result in failure to ring in response to an incoming call In most but not all areas the sum of the RENSs of all devices should not exceed five 5 To be certain of the number of devices you may connect to your line as determined by the REN you should call your local telephone company to determine the maximum REN for your calling area If this equipment causes harm to the telephone network your telephone company may discontinue your service temporarily If possible they will notify you in advance If advance notice is not practical you will be notified as soon as possible You will also be advised of your right to file a complaint with th
78. er into the far right side of the input tray with the short edge forward and the print side down Slide the stack of photo paper forward until it stops Load the photo paper so that the tabs are closest to you s Tip For more help on loading small size photo paper refer to the guides 7 engraved in the base of the input tray for loading photo paper es gt r e o a e l 3 a no ow 3 a o a Le EY Ss 1 3 Slide the paper width guide inward until it stops at the edge of the paper User Guide 49 Chapter 4 Do not overload the input tray make sure the stack of paper fits within the input tray and is no higher than the top of the paper width guide For best results set the paper type and paper size before copying or printing Load index cards You can load index cards into the input tray of the HP All in One to print notes recipes and other text For best results set the paper type and paper size before copying or printing 9 Note The HP All in One leaves a 1 2 cm 5 inch border on one short edge Ez Before printing many cards print one test card to make sure that the border does not crop your text To load index cards in the input tray 1 Remove all paper from the input tray 2 Insert the stack of cards print side down into the far right side of the input tray Slide the stack of cards forward until it stops 3 Slide the paper width guide inward against the stack of c
79. er of rings before answering The phone cord that came with my HP All in One is not long enough Solution If the phone cord that came with the HP All in One is not long enough you can use a coupler to extend the length You can purchase a coupler at an electronics store that carries phone accessories You will also need another phone cord which can be a standard phone cord that you might already have in your home or office D lt 5 e o lt Y E Q 3 o e s Lo Tip Ifthe HP All in One came with a 2 wire phone cord adaptor you can use it with a 4 wire phone cord to extend the length For information on 7 using the 2 wire phone cord adaptor see the documentation that came with it To extend your phone cord 1 Using the phone cord supplied in the box with the HP All in One connect one end to the coupler then connect the other end to the port labeled 1 LINE on the back of the HP All in One 2 Connect another phone cord to the open port on the coupler and to the telephone wall jack as shown below 104 HP Officejet 4300 All in One series 1 Telephone wall jack 2 Coupler 3 Use the phone cord supplied in the box with the HP All in One to connect to the 4 LINE port Operational troubleshooting This section contains information on paper and print cartridge troubleshooting The troubleshooting section in the onscreen Help contains more complete troubleshooting tips for some
80. existing Ethernet network using a computer as a print server e Supported connection types e Connect using a USB cable HP Officejet 4300 All in One series e Use printer sharing Supported connection types Description Recommended Supported software Setup instructions number of features connected computers for best performance USB connection One computer All features are Follow the Setup connected with a supported Guide for detailed USB cable to the rear instructions USB 1 1 full speed peripheral connection port on the HP All in One Printer sharing Five All features resident Follow the on the host computer instructions in Use are supported Only printer sharing printing is supported from the other computers The host computer must be on at all times in order to print from the other computers Connect using a USB cable Refer to the Setup Guide that came with the HP All in One for detailed instructions on using a USB cable to connect a computer to the rear USB port Use printer sharing If your computer is on a network and another computer on the network has an HP All in One connected to it by a USB cable you can print to that printer using printer sharing The computer directly connected to the HP All in One acts as the host for the printer and has full software functionality The other computer which is referred to as a client has access only to the print features You must perf
81. f you want to stop reprinting the faxes in memory press Cancel gt To delete all the faxes in memory from the control panel 23 Turn off the HP All in One by pressing the On button All faxes stored in memory will be deleted from memory when you turn off the power to the HP All in One A Note You can also delete any faxes stored in memory by selecting Clear Ez Fax Log from the Tools menu To do so press Setup press 6 and then press 7 Forward faxes to another number You can set up the HP All in One to forward your faxes to another fax number If you receive a color fax the HP All in One forwards the fax in black and white HP recommends that you verify the number you are forwarding to is a working fax line Send a test fax to make sure the fax machine is able to receive your forwarded faxes To forward faxes from the control panel 1 Press Setup 2 Press 5 and then press 8 This selects Advanced Fax Setup and then selects Fax Forwarding Black Only 62 HP Officejet 4300 All in One series 3 Press until On Forward or On Print amp Forward appears and then press OK Choose On Forward if you want to forward the fax to another number without printing a backup copy on the HP All in One Note If the HP All in One is not able to forward the fax to the Ez designated fax machine if it is not turned on for example the HP All in One will print the fax If you set up the HP All in One to print error reports for r
82. fter you have reinstalled the software 7 To reinstall the software insert the HP All in One CD ROM into your computer s CD ROM drive and follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All in One 8 After the software is installed connect the HP All in One to your computer 9 Press the On button to turn the HP All in One on After connecting and turning on the HP All in One you might have to wait several minutes for all of the Plug and Play events to complete 10 Follow the onscreen instructions o c 5 e o lt Y E Q 3 o pu When the software installation is complete the HP Digital Imaging Monitor icon appears in the Windows system tray To verify that the software is properly installed double click the HP Solution Center icon on the desktop If the HP Solution Center shows the essential icons Scan Picture Scan Document and Send a Fax the software has been properly installed 92 HP Officejet 4300 All in One series User Guide To uninstall from a Windows computer method 2 ES Note Use this method if Uninstall is not available in the Windows Start menu 1 2 3 On the Windows taskbar click Start Settings Control Panel Double click Add Remove Programs Select HP PSC amp Officejet 6 0 and then click Change Remove Follow the onscreen instructions Disconnect the HP All in One from your computer Restart your computer A Note It
83. g the phone cord supplied in the box with the HP All in One connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP All in One ad Note If you do not use the supplied cord to connect from the telephone Ez wall jack to the HP All in One you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office a al a gt o me 3 4 If your modem software is set to receive faxes to your computer automatically turn off that setting Y Note If you do not turn off the automatic fax reception setting in your Ez modem software the HP All in One will not be able to receive faxes 5 Set the Answer Mode to Fax 6 Optional Change the Rings to Answer setting to the lowest setting two rings 7 Runa fax test When the phone rings the HP All in One will answer automatically after the number of rings you set in the Rings to Answer setting Then it will begin emitting fax reception tones to the sending fax machine and receive the fax User Guide 33 Chapter 3 Case H Shared voice fax line with computer dial up modem If you receive both voice calls and fax calls at the same phone number and you also have a computer dial up modem connected on this phone line set up the HP All in One as described in this section Since your computer dial up modem shares the phone line with the HP Al
84. g the warranty period however your standard long distance phone charges will apply In some cases additional fees might also apply For phone support in Europe please check for the details and conditions of phone support in your country region by going to www hp com support Alternatively you can ask your dealer or call HP at the phone number provided in this guide As part of our constant efforts to improve our phone support service we advise you to check our website on a regular basis for new information regarding service features and delivery 1S fe 2 2 E D 3 i gt S IS k z Q r 112 HP Officejet 4300 All in One series User Guide 61 56 45 43 KE 03 3335 9800 Argentina Buenos Aires Argentina 54 11 4708 1600 0 800 555 5000 1588 3003 Australia Australia out of warranty 1300 721 147 1902 910910 900 40 006 900 40 007 0 16 min 1800 88 8588 Osterreich 43 1 86332 1000 0810 0010000 in country Mexico Mexico City Mexico 55 5258 9922 01 800 472 68368 22 404747 Sil 17212049 dal Belgi Belgique 070 300 005 070 300 004 Nederland 0900 2020 165 0 20 min New Zealand 0800 441 147 Brasil Sao Paulo Brasil 55 11 4004 7751 0 800 709 7751 1 3204 999 46 0 77 120 4765 Canada Mississauga 905 206 4663 1 800 474 6836 1 800 711 2884 009 800 54 1 0006
85. ge that is currently displayed on the computer screen If the Contents tab is visible on the left when you click Print the Print Topics dialog box appears You can choose to print just the topic you are currently viewing in the display area or you can print the current topic plus any subtopics associated with it This feature is not available if the Index or Search tab is visible on the right side of the Help window c 2 z 2 k e E a ir Use the Help on a Mac This section explains how to access the onscreen Help on a Mac It tells you how to navigate and search the Help system to find the specific information you need To access the HP Photosmart Mac Help 23 On the Help menu in the HP Photosmart Studio choose HP Photosmart Mac Help The HP Photosmart Mac Help appears The following diagram highlights features for finding your way around the Help 16 HP Officejet 4300 All in One series 809 oO SICE rT if iS SSS PRF 1 Contents pane 2 Display area 3 Help toolbar Contents pane T 3 a 3 fo oO e la E S e The HP Photosmart Mac Help opens in the Help Viewer It is divided into two panes When you first open the Help the left pane contains a list of the sections in the Help related to your HP All in One and software e For information on tasks and features available from the control panel of the HP
86. ge the HP All in One if the print cartridges are not docked safely on the right side when you try to remove them Open the print cartridge door The print carriage should move to the far right side of the HP All in One If the print carriage does not move to the right side close the door Then turn the HP All in One off and then on again Wait until the print carriage is idle and silent and then lightly press down on a print cartridge to release it If you are replacing the tri color print cartridge remove the print cartridge from the slot on the left If you are replacing the black print cartridge remove the print cartridge from the slot on the right 1 Print cartridge slot for the tri color print cartridge 2 Print cartridge slot for the black print cartridges Pull the print cartridge toward you out of its slot If you are removing the print cartridge because it is low or out of ink recycle the print cartridge The HP Inkjet Supplies Recycling Program is available in many countries regions and lets you recycle used print cartridges free of charge For more information go to the following website www hp com recycle Remove the new print cartridge from its packaging and being careful to touch only the black plastic gently remove the plastic tape by using the pink pull tab HP Officejet 4300 All in One series 1 Copper colored contacts 2 Plastic tape with pink pull tab must be removed before insta
87. glass strip with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner A Caution Do not use abrasives acetone benzene or carbon tetrachloride on the glass since they can damage it Do not place or spray liquid directly on the glass The liquid might seep under the glass and damage the device 4 Close the automatic document feeder cover 5 Plug in the power cord and then turn on the HP All in One Caution Make sure you close the automatic document feeder cover before loading any paper or originals If you do not close the cover you might damage the mechanism Clean the white strip Minor debris can accumulate on the white strip located inside the automatic document feeder To clean the white strip 1 Turn off the HP All in One and unplug the power cord Note Depending how long the HP All in One is unplugged the date and Ez time might be erased You might need to reset the date and time later when you plug the power cord back in 2 Lift the cover of the automatic document feeder 72 HP Officejet 4300 All in One series 3 Clean the white strip with a soft cloth or sponge slightly moistened with a mild soap and warm water Wash the strip gently to loosen debris Do not scrub the strip 4 If further cleaning is needed repeat the previous steps using isopropyl rubbing alcohol and wipe the strip thoroughly with a damp cloth to remove any residual alcohol Caution Be careful not to sp
88. he Fax Log is not deleted when the HP All in One is turned off To set backup fax reception from the control panel 1 2 Press Setup Press 5 and then press 5 again This selects Advanced Fax Setup and then selects Backup Fax Reception 61 Chapter 6 3 Press to select On On Error Only or Off 4 Press OK Reprint received faxes from memory If you set the Backup Fax Reception mode to On the HP All in One stores faxes it receives in memory whether the device has an error condition or not 4 Note Afterthe memory becomes full the HP All in One overwrites the oldest E printed faxes as it receives new faxes If all the stored faxes are unprinted the HP All in One will not receive any more fax calls until you print or delete the faxes from memory You might also want to delete the faxes in memory for security or privacy purposes You can reprint one or all of the most recently printed faxes if they are still in memory For example you might need to reprint your faxes if you lost the copy of your last printout To reprint faxes in memory from the control panel 1 Make sure you have paper loaded in the input tray 2 Press Setup 3 Press 6 and then press 5 This selects Tools and then selects Reprint Faxes in Memory The faxes are printed in the reverse order they were received with the most recently received fax printed first and so on Press gt until One fax or All Faxes appears and then press OK 5 I
89. he following e If you are using either a PBX or an ISDN converter terminal adaptor connect the HP All in One to the port that is designated for fax and phone use Also make sure that the terminal adapter is set to the correct switch type for your country region if possible ad Note Some ISDN systems allow you to configure the ports for specific Ez phone equipment For example you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes If you 28 HP Officejet 4300 All in One series have problems when connected to the fax phone port of your ISDN converter try using the port designated for multiple purposes it might be labeled multi combi or something similar e Ifyou are using a PBX phone system set the call waiting tone to off A Note Many digital PBX systems include a call waiting tone that is set to Ez on by default The call waiting tone will interfere with any fax transmission and you will not be able to send or receive faxes with the HP All in One Refer to the documentation that came with your PBX phone system for instructions on how to turn off the call waiting tone e If you are using a PBX phone system dial the number for an outside line before dialing the fax number e Make sure you use the supplied cord to connect from the telephone wall jack to the HP All in One If you do nat you might not be able to fax successfully This special phone cord is different from the phone
90. he uninstall utility provided in the HP All in One program group For more information see Uninstall and reinstall the software The Fax Setup Wizard Windows or Fax Setup Utility Mac does not start Solution You can manually start the Fax Setup Wizard Windows or Fax Setup Utility Mac to finish setting up the HP All in One To start the Fax Setup Wizard Windows 3 Inthe HP Solution Center click Settings point to Fax Settings 8 Setup and then click Fax Setup Wizard To start the Fax Setup Utility Mac 1 Inthe HP Photosmart Studio task bar click Devices The HP Device Manager window appears In the Devices pop up menu choose the HP All in One 3 Inthe Information and Settings pop up menu choose Fax Setup Utility 4H e c Ez o a 3 e e Ss vo N The registration screen does not appear Windows Solution You can access the registration Sign up now screen from the Windows taskbar by clicking Start pointing to Programs or All Programs HP OfficeJet All In One 4300 series and then clicking Product Registration The HP Digital Imaging Monitor does not appear in the system tray Windows Solution Ifthe HP Digital Imaging Monitor does not appear in the system tray normally located at the lower right corner of the desktop start the HP Solution Center to check whether or not the essential icons are there User Guide 91 Chapter 11 For more information about missing essential
91. her supplies Order paper or other media To order HP papers and other supplies such as HP Premium Photo Papers or HP All in One Paper go to www hp com learn suresupply If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page Order print cartridges For a list of print cartridge numbers see the back cover of this guide You can also use the software that came with the HP All in One to find out the reorder number for all the print cartridges You can order print cartridges online from the HP website Additionally you can contact a local HP reseller to find out the correct print cartridge reorder numbers for your device and purchase print cartridges e eN 1 no c ke no To order HP papers and other supplies go to www hp com learn suresupply If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page If it is not supported in your country region contact a local HP reseller for information about purchasing print cartridges EX Note Ordering print cartridges online is not supported in all countries regions To order print cartridges through the HP Photosmart Software 1 Inthe HP Solution Center click Settings point to Print Settings and then click Printer Toolbox dialog box In the Print Properties dialog box click the Services tab and then cl
92. ht want to unplug the other devices during the installation 5 Continue with the installation and restart the computer when prompted 6 If you are using a Windows computer open the HP Solution Center and check for the essential icons Scan Picture Scan Document and Send a Fax If the essential icons do not appear remove the software and then reinstall it For more information see Uninstall and reinstall the software 90 HP Officejet 4300 All in One series received a message that an unknown error has occurred Solution Try to continue with the installation If that does not work stop and then restart the installation and follow the directions on the screen If an error occurs you might need to uninstall and then reinstall the software Do not simply delete the HP All in One application files from your computer Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP All in One For more information see Uninstall and reinstall the software Some of the buttons are missing in the HP Solution Center Windows If the essential icons Scan Picture Scan Document and Send a Fax do not appear your installation might not be complete Solution If your installation is incomplete you might need to uninstall and then reinstall the software Do not simply delete the HP All in One application files from your hard drive Make sure to remove them properly using t
93. ice for the product HP shall have no obligation to repair replace or refund until the customer returns the defective product to HP Any replacement product may be either new or like new provided that it has functionality at least equal to that of the product being replaced HP products may contain remanufactured parts components or materials equivalent to new in performance HP s Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP Contracts for additional warranty services such as on site service may be available from any authorized HP service facility in countries where the product is distributed by HP or by an authorized importer Limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE C Limitations of liability D di 2 To the extent allowed by local law the remedies provided in this Warranty Statement are the customer s sole and exclusive remedies TO THE EXTENT ALLOWED BY LOCAL LAW EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND
94. ick Service this device ES Note You can also open the Printer Toolbox from the Print Properties 2 Click the Estimated Ink Levels tab 3 Click Print Cartridge Ordering Information The print cartridge reorder numbers appear 4 Click Order Online HP sends detailed printer information including model number serial number and ink supply levels to an authorized online reseller The supplies you need are preselected you can change quantities add or remove items and then check out User Guide 81 Chapter 10 To find out the reorder number through the HP Photosmart Mac Software 1 In the HP Photosmart Studio task bar click Devices The HP Device Manager window appears 2 Make sure the HP All in One is selected in the Devices pop up menu 3 From the Information and Settings pop up menu choose Maintain Printer The Select Printer wndow appears 4 Ifthe Select Printerdialog box appears choose the HP All in One and click Launch Utility The HP Printer Utility window appears 5 Inthe Configuration Settings list click Supply Info The print cartridge reorder numbers appear 6 If you want to order print cartridges click Supplies Status in the Configuration Settings area and then click Order HP Supplies Y 2 A Order other supplies F To order other supplies such as HP All in One software a copy of the User Guide a 5 Setup Guide or other customer replaceable parts call the phone number for your 5 co
95. idue off the rollers or separator pad 2 Note Ifthe residue does not come off using distilled water try using Ez isopropyl rubbing alcohol 5 Close the cover of the automatic document feeder Print cartridge troubleshooting If you are experiencing problems with printing you might have a problem with one of the print cartridges To troubleshoot print cartridges 1 Remove the black print cartridge from the slot on the right Do not touch the ink nozzles or the copper colored contacts Check for possible damage to the copper colored contacts or ink nozzles Make sure the plastic tape has been removed If it is still covering the ink nozzles gently remove the plastic tape by using the pink pull tab 2 Reinsert the print cartridge by sliding it forward into the slot Then push the print cartridge forward until it clicks into the socket w Repeat steps 1 and 2 for the tri color print cartridge on the left side 4 Ifthe problem persists print a self test report to determine if there is a problem with the print cartridges This report provides useful information about your print cartridges including status information o lt 5 e o lt Y E Q 3 o 5 If the self test report shows a problem clean the print cartridges 6 If the problem persists clean the copper colored contacts of the print cartridges 7 Ifyou are still experiencing problems with printing determine which print cartridge is expe
96. igh quality output will not prompt you to align the print cartridges The HP All in One remembers the alignment values for that print cartridge so you do not need to realign the print cartridges ES Note If you remove and reinstall the same print cartridge the HP All in One To align the print cartridges from the control panel when prompted 1 Load letter A4 or legal unused plain white paper into the input tray the print cartridges the alignment will fail Load unused plain white paper into the input tray and then try the alignment again ES Note If you have colored paper loaded in the input tray when you align If the alignment fails again you might have a defective sensor or print cartridge Contact HP Support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support The HP All in One prints a print cartridge alignment sheet 2 Load the print cartridge alignment sheet print side down and top first in the center of the document feeder tray and then press OK The HP All in One aligns the print cartridges Recycle or discard the print cartridge alignment sheet To align the cartridges from the control panel at any time 1 Load letter A4 or legal unused plain white paper into the input tray ad Note If you have colored paper loaded in the input tray when you align Ez the print cartridges the alignment will fail Load unused plain white pa
97. ill alcohol on the glass or exterior of the HP All in One as this might damage the device 5 Close the automatic document feeder cover 6 Plug in the power cord and then turn on the HP All in One Caution Make sure you close the automatic document feeder cover before loading any paper or originals If you do not close the cover you might damage the mechanism Clean the exterior Use a soft cloth or slightly moistened sponge to wipe dust smudges and stains off the case The interior of the HP All in One does not require cleaning Keep fluids away from the control panel and the interior of the HP All in One Caution To avoid damage to the exterior of the HP All in One do not use alcohol or alcohol based cleaning products User Guide 73 a 5 D 5 a o 25 uv 2 T 5 T Oo E o Chapter 9 Print a self test report If you are experiencing problems with printing print a self test report before you replace the print cartridges This report provides useful information on several aspects of your device including your print cartridges To print a self test report 1 Load letter A4 or legal unused plain white paper into the input tray 2 Press Setup 3 Press 2 then press 4 This selects Print Report and then selects Self Test Report The HP All in One prints a self test report which might indicate the source of the printing problem A sample of the ink test area of the report is shown below 4 Make s
98. inches 12 7 mm 0 50 inches 3 2 mm 0 13 inches Print specifications Resolution 1200 x 1200 dpi black 4800 optimized dpi color 4800 dpi 6 ink Method drop on demand thermal inkjet Language Lightweight Imaging Device Interface Language LIDIL Duty cycle 1000 pages per month Copy specifications 118 Digital image processing Up to 99 copies from original varies by model Digital zoom from 25 to 400 varies by model Mode Type Scan resolution dpi Best Black up to 600 x 1200 HP Officejet 4300 All in One series continued Mode Type Scan resolution dpi l Color up to 600 x 1200 F Normal Black up to 300 x 300 8 Color up to 300 x 300 3 Fast Black up to 300 x 300 a Color up to 300 x 300 7 Maximum at 400 scaling Fax specifications e Walk up black and white and color fax capability e Upto 100 speed dials varies by model e Up to 200 page memory varies by model based on ITU T Test Image 1 at standard resolution More complicated pages or higher resolution takes longer and uses more memory e Manual fax send and receive e Automatic busy redial up to five times varies by model e Automatic no answer redial one time varies by model e Confirmation and activity reports e CCITT ITU Group 3 fax with Error Correction Mode e 33 6 Kbps transmission e Ring detect with automatic fax answering machine switching Photo
99. information go to the following website www hp com recycle Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product HA E Regulatory notices The HP All in One meets product requirements from regulatory agencies in your country region Regulatory model identification number For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is SDGOB 0604 02 or SDBOB 0604 03 This User Guide 121 Chapter 13 regulatory number should not be confused with the marketing name HP Officejet 4300 All in One series etc or product number Q8080A Q8087A Q8090A etc Notice to users of the U S telephone network FCC r
100. ing the questions proceed to the next section to select your fax setup case HP Officejet 4300 All in One series User Guide Select your fax setup case Now that you have answered all the questions about the equipment and services that share the phone line with the HP All in One you are ready to choose the best setup case for your home or office From the first column in the following table choose the combination of equipment and services applicable to your home or office setting Then look up the appropriate setup case in the second or third column based on your phone system Step by step instructions are included for each case in the sections that follow If you have answered all the questions in the previous section and have none of the described equipment or services choose None from the first column in the table Note If your home or office setup is not described in this section set up the HP All in One as you would a regular analog phone Make sure you use the phone cord supplied in the box to connect one end to your telephone wall jack and the other end to the port labeled 1 LINE on the back of the HP All in One If you use another phone cord you might experience problems sending and receiving faxes Other equipment services sharing your fax line Recommended fax setup for parallel type phone systems Recommended fax setup for serial type phone systems None You answered No to all questions
101. inside the device might not be in place You could push the paper too far forward causing the HP All in One to eject blank pages Lo Tip If you are using letterhead insert the top of the page first with the ates print side down For more help on loading full size paper and letterhead 7 refer to the diagram engraved in the base of the input tray Slide the paper width guide inward until it stops at the edge of the paper Do not overload the input tray make sure the stack of paper fits within the input tray and is no higher than the top of the paper width guide HP Officejet 4300 All in One series ES Note When you use legal size paper leave the tray extender closed Load 10 x 15 cm 4 x 6 inch photo paper You can load 10 x 15 cm 4 x 6 inch photo paper into the input tray of the HP All in One For the best results use 10 x 15 cm 4 x 6 inch HP Premium Plus Photo Paper or HP Premium Photo Paper with tab Note For borderless printing the HP All in One only supports printing 10 x 15 Ez cm 4 x 6 inch paper with tab s Lo Tip To help prevent rips wrinkles and curled or bent edges store all paper ATA flat in a resealable bag If the paper is not stored properly extreme changes in temperature and humidity might result in curled paper that does not work well in the HP All in One To load 10 x 15 cm 4 x 6 inch photo paper with tab in the input tray 1 Remove all paper from the input tray 2 Insert the stack of photo pap
102. ique canadien notice to users of the Canadian telephone network Cet appareil est conforme aux sp cifications techniques des quipements terminaux d Industrie Canada Le num ro d enregistrement atteste de la conformit de l appareil L abr viation IC qui pr c de le num ro d enregistrement indique que l enregistrement a t effectu dans le cadre d une D claration de conformit stipulant que les sp cifications techniques d Industrie Canada ont t respect es N anmoins cette abr viation ne signifie en aucun cas que l appareil a t valid par Industrie Canada Pour leur propre s curit les utilisateurs doivent s assurer que les prises lectriques reli es la terre de la source d alimentation des lignes t l phoniques et du circuit m tallique d alimentation en eau sont le cas ch ant branch es les unes aux autres Cette pr caution est particuli rement importante dans les zones rurales Le num ro REN Ringer Equivalence Number attribu chaque appareil terminal fournit une indication sur le nombre maximal de terminaux qui peuvent tre connect s une interface t l phonique La terminaison d une interface peut se composer de n importe quelle combinaison d appareils condition que le total des num ros REN ne d passe pas 5 Bas sur les r sultats de tests FCC Partie 68 le num ro REN de ce produit est 0 1B This equipment meets the applicable Industry Canada Terminal Equipment Technical Specificati
103. irements 122 FCC statement 122 gerauschemission 124 notice to users in Japan VCCI 2 124 notice to users in Korea 125 notice to users in the European Economic Area 124 notice to users of the German telephone network 124 power cord statement 124 regulatory model identification number 121 WEEE 121 reinstall software 92 remove print cartridges 115 replace print cartridges 75 reports confirmation fax 65 error fax 66 fax test failed 94 self test 74 reprint faxes in memory 62 resources help 11 right arrow 5 rings to answer 42 S save faxes in memory 61 scan cancel 70 documents 69 features 69 photos 69 scan specifications 119 scan to button 5 stop 70 scan glass clean strip 71 scan to menu 6 self test report 74 send fax basic fax 57 calling card using 58 59 credit card using 58 59 manually 58 59 monitor dialing 59 serialnumber 111 serial phone system 23 service ID 111 settings country region 19 date and time 19 fax 42 language 19 print options 54 setup answering machine 36 37 button 5 computer modem 32 34 37 40 distinctive ringing 29 43 DSL 27 fax 22 ISDN line 28 menu 7 PBX system 28 separate fax line 26 shared phone line 30 test fax 44 troubleshoot fax 94 voice mail 31 40 ship your device 114 software application print from 53 software installation reinstall 92 troubleshoot 89 uninstall 92 sound adjust volume 20 specifications See technical information Speed Dial but
104. is important that you disconnect the HP All in One before Ez restarting your computer Do not connect the HP All in One to your computer until after you have reinstalled the software Insert the HP All in One CD ROM into your computer s CD ROM drive and then start the Setup program Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All in One To uninstall from a Windows computer method 3 ES Note Use this method if Uninstall is not available in the Windows Start menu 1 w No ga Insert the HP All in One CD ROM into your computer s CD ROM drive and then start the Setup program Select Uninstall and follow the onscreen directions Disconnect the HP All in One from your computer Restart your computer Y Note Itis important that you disconnect the HP All in One before Ez restarting your computer Do not connect the HP All in One to your computer until after you have reinstalled the software Start the Setup program for the HP All in One again Select Reinstall Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All in One To uninstall from a Mac 1 2 3 Disconnect the HP All in One from your Mac Double click the Applications Hewlett Packard folder Double click HP Uninstaller Follow the onscreen instructions After the software is uninstalled disconnect the HP All in One and then restart your com
105. l in One you will not be able to use both your modem and the HP All in One simultaneously For example you cannot use the HP All in One for faxing if you are using your computer dial up modem to send an e mail or access the Internet There are two different ways to set up the HP All in One with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports e f your computer has only one phone port you will need to purchase a parallel splitter also called a coupler as shown below A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a 2 line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Example of a parallel splitter e f your computer has two phone ports set up the HP All in One as described below 2 E o 0 fe En iS it 34 HP Officejet 4300 All in One series Back view of the HP All in One Telephone wall jack IN phone port on your computer OUT phone port on your computer Telephone Computer with modem Use the phone cord supplied in the box with the HP All in One to connect to the 1 LINE port DO OD aAj O0O N gt To set up the HP All in One on the same phone line as a computer with two phone ports 1 Remove the white plug from the por
106. l in One series 1o Note If you have a parallel type phone system HP recommends you use Ez the 2 wire phone cord supplied with the HP All in One to connect the HP All in One to the telephone wall jack Countries regions with a parallel type phone system Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela Vietnam If you are unsure which kind of telephone system you have serial or parallel check with your telephone company Choose the correct fax setup for your home or office To fax successfully you need to know what types of equipment and services if any share the same phone line with the HP All in One This is important because you might need to connect some of your existing office equipment directly to the HP All in One and you might also need to change some fax settings before you can fax successfully To determine the best way to set up the HP All in One in your home or office first read through the questions in this section and record your answers Next refer to the table in the following section and choose the recommended setup case based on your answers an a gt o O mh ES 3 Make sure to read and answer the following questions in the order they are presented 1 Do you have a digital subscri
107. l is a voice call the answering machine will record the incoming message To set the number of rings before answering from the control panel 1 Press Setup 2 Press 4 and then press 2 This selects Basic Fax Setup and then selects Rings to Answer 3 Enter the appropriate number of rings by using the keypad or press lt or gt to change the number of rings 4 Press OK to accept the setting Change the answer ring pattern for distinctive ringing Many phone companies offer a distinctive ringing feature that allows you to have several phone numbers on one phone line When you subscribe to this service each number will have a different ring pattern You can set up the HP All in One to answer incoming calls that have a specific ring pattern If you connect the HP All in One to a line with distinctive ringing have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls HP recommends that you request double or triple rings for a fax number When the HP All in One detects the specified ring pattern it will answer the call and receive the fax a al a 3 o lo cl ES Ss If you do not have a distinctive ring service use the default ring pattern which is All Rings To change the answer ring pattern from the control panel 1 Verify that the Answer Mode on the HP All in One is set to Fax or FaxTel handset model only 2 Press Setup 3 Press 5 and then press 1 This selects Adv
108. line and you do not connect the DSL filter you will Ez not be able to send and receive faxes with the HP All in One User Guide 27 Chapter 3 Back view of the HP All in One 1 Telephone wall jack 2 DSL filter and cord supplied by your DSL provider 3 Use the phone cord supplied in the box with the HP All in One to connect to the 1 LINE port To set up the HP All in One with DSL 1 Obtain a DSL filter from your DSL provider 2 Using the phone cord supplied in the box with the HP All in One connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP All in One 2 Note If you do not use the supplied cord to connect from the telephone E wall jack to the HP All in One you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 3 Connect the DSL filter cord to the telephone wall jack 2 E o 0 s En f it phone line such as a distinctive ring service answering machine or voice mail see the appropriate section in this section for additional setup guidelines ES Note If you have other office equipment or services attached to this 4 Runa fax test Case C Set up the HP All in One with a PBX phone system or an ISDN line If you are using either a PBX phone system or an ISDN converter terminal adapter make sure you do t
109. ll in One for your copies printouts or faxes sL Tip To help prevent rips wrinkles and curled or bent edges store all paper UT flat in a resealable bag If the paper is not stored properly extreme changes in temperature and humidity might result in curled paper that does not work well in the HP All in One Y Load full size paper Load 10 x 15 cm 4 x 6 inch photo paper Load index cards Load envelopes Load other types of paper Load full size paper You can load many types of letter A4 or legal paper into the input tray of the HP All in One To load full size paper 1 Slide the paper width guide to its outermost position m o a e Ss a no ow gt a o a ge Y Ss 1 a User Guide 47 i oO o o me o Ke c a e ro me fo l Chapter 4 48 Tap a stack of paper on a flat surface to align the edges and then check the paper for the following Make sure it is free of rips dust wrinkles and curled or bent edges Make sure all the paper in the stack is the same size and type Insert the stack of paper into the input tray with the short edge forward and the print side down Slide the stack of paper forward until it stops A Caution Make sure that the HP All in One is idle and silent when you load paper into the input tray If the HP All in One is servicing the print cartridges or otherwise engaged in a task the paper stop
110. lling 3 Ink nozzles under tape Caution Do not touch the copper colored contacts or ink nozzles Touching these parts can result in clogs ink failure and bad electrical connections 7 Slide the new print cartridge forward into the empty slot Then gently push on the upper part of the print cartridge forward until it clicks into the socket If you are installing the tri color print cartridge slide it into the left slot If you are installing a black print cartridge slide it into the right slot If you installed a new print cartridge the print cartridge alignment process begins 10 Make sure you have plain paper loaded in the input tray and then press OK User Guide 77 a 5 D 5 E gt a5 v 2 T 5 T e o Chapter 9 The HP All in One prints a print cartridge alignment sheet 11 Load the print cartridge alignment sheet print side down and top first in the center of the document feeder tray and then press OK The HP All in One aligns the print cartridges Recycle or discard the print cartridge alignment sheet Align the print cartridges o e 7 S lt a T o iy S E o The HP All in One prompts you to align cartridges every time you install or replace a print cartridge You can also align the print cartridges at any time from the control panel or by using the software you installed with the HP All in One Aligning the print cartridges ensures h
111. ly If you select the Fax the default setting FaxTel or AnswerMachine mode the HP All in One will automatically answer incoming calls and receive faxes after the number of rings specified by the Rings to Answer setting The default Rings to Answer setting is five rings If the HP All in One is in Tel mode you will need to receive faxes manually You can receive faxes manually from a phone that is e Directly connected to the HP All in One on the 2 EXT port e Onthe same telephone line but not directly connected to the HP All in One If you receive a legal size fax and the HP All in One is not currently set to use legal size paper the device reduces the fax so that it fits on the paper that is loaded in the HP All in One If you have disabled the Automatic Reduction feature the HP All in One prints the fax on two pages Receive a fax manually Set up backup fax reception Reprint received faxes from memory Forward faxes to another number Block junk fax numbers Receive a fax manually 60 When you are on the phone the person you are speaking with can send you a fax while you are still connected This is referred to as manual faxing Use the instructions in this section to receive a manual fax 47249 Note If the HP All in One has a handset you can pick it up to talk or listen for E fax tones To receive a fax manually 1 Make sure the HP All in One is turned on and you have paper loaded in the input tray 2 Remove any
112. ly from your phone that is connected directly to the HP All in One you must use the keypad on the telephone to send the fax You cannot use the keypad on the control panel of the HP All in One 101 4 e c Ez o a 3 e o 3 Q Chapter 11 A Note If using a serial type phone system please connect your Ez phone directly on top of the HP All in One cable which has a wall plug attached to it The HP All in One cannot receive faxes but can send faxes Solution e If you are not using a distinctive ring service check to make sure that the Distinctive Ring feature on the HP All in One is set to All Rings For information see Change the answer ring pattern for distinctive ringing e lf Auto Answer is set to Tel you will need to receive faxes manually otherwise the HP All in One will not receive the fax For information on receiving faxes manually see Receive a fax manually e If you have a voice mail service at the same phone number you use for fax calls you must receive faxes manually not automatically This means that you must be available to respond in person to incoming fax calls For information on setting up the HP All in One when you have a voice mail service see Fax setup For information on receiving faxes manually see Receive a fax manually e If you have a computer dial up modem on the same phone line with the HP All in One check to make sure that the software that came with your modem is not set to r
113. m input stack height capacity of 10 mm t Output tray capacity is affected by the type of paper and the amount of ink you are using HP recommends emptying the output tray frequently Paper sizes Type Size Paper A4 210 x 297 mm 8 3 x 11 7 inches Legal 216 x 356 mm 8 5 x 14 inches B5 JIS 182 x 257 mm 7 2 x 10 1 inches Envelopes U S 10 105 x 241 mm 4 13 x 9 5 inches User Guide 117 Z e E i 2 T lt lt o o E Chapter 13 continued Type Size A2 111 x 146 mm 4 4 x 5 8 inches DL 110 x 220 mm 4 3 x 8 7 inches C6 114 x 162 mm 4 5 x 6 4 inches Transparency film Letter 216 x 279 mm 8 5 x 11 inches A4 210 x 297 mm Premium photo paper 10 x 15 cm 4 x 6 inches Letter 216 x 280 mm 8 5 x 11 inches A4 210 x 297 mm Cards Index card 127 x 203 mm 5 x 8 inches A4 210 x 297 mm Labels Letter 216 x 279 mm 8 5 x 11 inches A4 105 x 149 mm Custom 102 x 152 mm up to 216 x 356 mm 4 x 6 inches up to 8 5 x 14 inches Print margin specifications Top leading edge Bottom trailing edge Left and Right margins U S Letter Legal 1 5 mm 0 06 inches 12 7 mm 0 50 6 4 mm 0 25 inches Executive inches ISO A4 A5 and JIS 1 8 mm 0 07 inches 12 7 mm 0 50 3 2 mm 0 13 inches B5 inches Envelopes 3 2 mm 0 13 inches 3 2 mm 0 13 inches 1 0 mm 0 04 inches Cards 1 0 mm 0 04
114. machine you will need to answer the fax call manually Case F Shared voice fax line with voice mail If you receive both voice calls and fax calls at the same phone number and you also subscribe to a voice mail service through your telephone company set up the HP All in One as described in this section a al a gt o O pd E 3 2 Note You cannot receive faxes automatically if you have a voice mail service Ez at the same phone number you use for fax calls You must receive faxes manually this means you must be available to respond in person to incoming fax calls If you want to receive faxes automatically instead contact your telephone company to subscribe to a distinctive ring service or to obtain a separate phone line for faxing User Guide 31 2 E o 0 s En f it Chapter 3 32 Back view of the HP All in One 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All in One to connect to the 1 LINE port To set up the HP All in One with voice mail 1 Using the phone cord supplied in the box with the HP All in One connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP All in One Note If you do not use the supplied cord to connect from the telephone Ez wall jack to the HP All in One you might not be able to fax successfully This special phone cord is different from the
115. machine and then try receiving a fax If faxing is successful without the answering machine the answering machine might be causing the problem Reconnect the answering machine and record your outgoing message again Record a message that is approximately 10 seconds in duration Speak slowly and at a low volume when recording your message Leave at least 5 seconds of silence at the end of the voice message There should be no background noise when recording this silent time Try to receive a fax again ad Note Some digital answering machines might not retain the Ez recorded silence at the end of your outgoing message Play back your outgoing message to check e If the HP All in One shares the same phone line with other types of phone equipment such as an answering machine a computer dial up modem or a multi port switch box the fax signal level might be reduced The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of your phone A reduced fax signal can cause problems during fax reception To find out if other equipment is causing a problem disconnect everything except the HP All in One from the phone line and then try to receive a fax If you can receive faxes successfully without the other equipment one or more pieces of the other equipment is causing problems try adding them back one at a time and receiving a fax each time until you identify which equipment is causing the problem
116. mention of the software in this guide and in the onscreen Help refers to both versions of HP Photosmart Software unless otherwise noted Access to the software differs by operating system OS For example if you have a Windows computer the HP Photosmart Software entry point is the HP Solution Center If you have a Mac the HP Photosmart Mac Software entry point is the HP Photosmart Studio window Regardless the entry point serves as the launching pad for the software and services M IA19AQ z E 2 S gt e Chapter 1 10 To open the HP Photosmart Software on a Windows computer 1 Do one of the following On the Windows desktop double click the HP Solution Center icon In the system tray at the far right of the Windows taskbar double click the HP Digital Imaging Monitor icon On the taskbar click Start point to Programs or All Programs select HP and then click HP Solution Center 2 If you have more than one HP device installed select the HP All in One tab 2 Note On a Windows computer the features available in the HP Solution Ez Center vary depending on the devices you have installed The HP Solution Center is customized to display icons associated with the selected device If the selected device is not equipped with a particular feature then the icon for that feature does not display in the HP Solution Center Lo Tip Ifthe HP Solution Center on your computer does not contain any icons 2 an error might hav
117. n or fax job 15 Cancel Stops a job exits a menu or exits settings 16 Right arrow Increases values on the display 17 OK Selects a menu or a setting on the display 18 Left arrow Decrease values on the display 19 On Turns the HP All in One on or off The On light next to the On button is lit when the HP All in One is on The light blinks while performing a job When the HP All in One is off a minimal amount of power is still supplied to the device To completely disconnect the power supply to the HP All in One turn the device off and then unplug the power cord 20 Keypad Enter fax numbers values or text 21 One touch speed dial buttons Accesses the first ten speed dial numbers Press a speed dial button once to select the speed dial number presented in the left column Press the same speed dial button a second time to select the speed dial number in the right column User Guide M IA19AQ Chapter 1 Menu overview The following topics provide a quick reference to top level menus that appear on the E HP All in One display ES e Copy Menu 6 e Fax Menu e Scan To menu e Setup Menu e Help Menu Copy Menu The following options are available when you press the Copy button on the control panel Number of Copies Reduce Enlarge Copy Quality Copy Paper Size Paper Type Lighter Darker Enhancements Set New Defaults Fax Menu The following options are available when you press the Fax b
118. n serial connection with other approved terminal equipment Ger uschemission LpA lt 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T 19 124 HP Officejet 4300 All in One series Notice to users in Korea ASA Hui 2 Ba 7171 01 JIE H47 S22 Art He SSS Y2 77 24 FANGO AE SE PE AMAA ASS S UELUT 4 9 7 le z e 3 D faa e 3 Declaration of conformity European Economic Area The Declaration of Conformity in this document complies with ISO IEC Guide 22 and EN 45014 It identifies the product manufacturer s name and address and applicable specifications recognized in the European community User Guide 125 Chapter 13 HP Officejet 4300 All in One series declaration of conformity c 2 E i gt Y UN DECLARATION OF CONFORMITY according to ISO IEC Guide 22 and EN 45014 T invent E e Manufacturer s Name Hewlett Packard Company lt O e Manufacturer s Address 16399 West Bernardo Drive San Diego CA 92127 USA Regulatory Model Number SDGOB 0604 01 SDGOB 0604 02 SDGOB 0604 03 Declares that the product Product Name HP Officejet 4300 All in One Series HP Fax 1250 Power Adapter s HP part 0957 2146 0957 2119 0957 2201 Conforms to the following Product Specifications Safety IEC 60950 1 2001 EN 60950 1 2001 UL 60950 1 2003 CAN CSA 22 2 No 60950 1 03 NOM 019 SFCI 1993 AS NZS 60950 2000 GB4943 2001 EMC EN 55022 1994 A1 1995 A2 1997 CISPR 22 19
119. nd then selects Fax Confirmation 3 Press to select one of the following and then press OK Off Does not print a fax confirmation report when you send and receive faxes successfully This is the default setting On Fax Send Prints a fax confirmation report for every fax you send On Fax Receive Prints a fax confirmation report for every fax you receive Send Prints a fax confirmation report for every fax you send and Receive receive 65 Chapter 6 s Lo Tip lf you choose On Fax Send or Send amp Receive and scan your fax est to send from memory you can include an image of the first page of the fax on the Fax Sent Confirmation report Press Setup press 2 and then press 2 again Select On from the Image on Fax Send Report menu Print fax error reports You can configure the HP All in One so that it automatically prints a report when there is an error during transmission or reception To set the HP All in One to print fax error reports automatically 1 Press Setup 2 Press 2 and then press 3 This selects Print Report and then selects Fax Error Report 3 Press gt to select one of the following and then press OK Send amp Prints whenever there is any kind of fax error This is the Receive default setting Off Does not print any fax error reports On Fax Send Prints whenever there is a transmission error On Fax Receive Prints whenever there is a receiving er
120. nect to the telephone wall jack One end of the phone cord should be connected to the port labeled 1 LINE on the back of your HP All in One and the other end to your telephone wall jack as shown below User Guide 99 Chapter 11 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All in One to connect to the 1 LINE port If the supplied phone cord is not long enough you can extend it For information see The phone cord that came with my HP All in One is not long enough e Try connecting a working phone and phone cord to the telephone wall jack that you are using for the HP All in One and check for a dial tone If you do not hear a dial tone call your local telephone company for service e Other equipment which uses the same phone line as the HP All in One might be in use For example you cannot use the HP All in One for faxing if an extension phone is off the hook or if you are using a computer dial up modem to send an e mail or access the Internet e Check to see if another process has caused an error Check the display or your computer for an error message providing information about the problem and how to solve it If there is an error the HP All in One will not send or receive a fax until the error condition is resolved e The phone line connection might be noisy Phone lines with poor sound quality noise can cause faxing problems Check the sound quality of the phone lin
121. ng check the fax settings listed in the report to verify the settings are correct A blank or incorrect fax setting can cause problems faxing Ifthe test fails review the report for more information on how to fix any problems found 6 After you pick up the fax report from the HP All in One press OK If necessary resolve any problems found and rerun the test w 2 E o 0 s En it Set the fax header The fax header prints your name and fax number on the top of every fax you send HP recommends that you set up the fax header by using the software that you installed with the HP All in One You can also set up the fax header from the control panel as described here 4 Note In some countries regions the fax header information is a legal E requirement To set a default fax header from the control panel 1 Press Setup 2 Press 4 and then press 1 This selects Basic Fax Setup and then selects Fax Header 3 Enter your personal or company name and then press OK 4 Enter your fax number by using the numeric keypad and then press OK 44 HP Officejet 4300 All in One series A Load originals and load paper You can load many different types and sizes of paper in the HP All in One including letter or A4 paper photo paper transparencies and envelopes By default the HP All in One is set to detect the size and type of paper you load in the input tray automatically and then adjust its settings to generate the highe
122. ng the test each time until you identify which piece of equipment is causing the problem Try connecting a working phone and phone cord to the telephone wall jack that you are using for the HP All in One and check for a dial tone If you do not hear a dial tone contact your telephone company and have them check the line Make sure you have correctly connected the HP All in One to the telephone wall jack Using the phone cord supplied in the box with the HP All in One connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP All in One 97 4 e lt Ez o a 3 e e 3 Q Chapter 11 e Ifyou are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the HP All in One directly to the telephone wall jack e f your telephone system is not using a standard dial tone such as some PBX systems this might cause the test to fail This will not cause a problem sending or receiving faxes Try sending or receiving a test fax e Check to make sure the country region setting is set appropriately for your country region If the country region setting is not set or is set incorrectly the test might fail and you might have problems sending and receiving faxes e Make sure you connect the HP All in One to an analog phone line or you will not be able to sen
123. nnect it to the port labeled 2 EXT on the back of the HP All in One ES Note If you do not connect your answering machine directly to the HP All in One fax tones from a sending fax machine might be recorded on your answering machine and you probably will not be able to receive faxes with the HP All in One Using the phone cord supplied in the box with the HP All in One connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP All in One 4 Note If you do not use the supplied cord to connect from the telephone Ez wall jack to the HP All in One you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office Optional If your answering machine does not have a built in phone for convenience you might want to connect a phone to the back of your answering machine at the OUT port phone you can purchase and use a parallel splitter also known as a coupler to connect both the answering machine and telephone to the HP All in One You can use standard phone cords for these connections ES Note If your answering machine does not let you connect an external If your modem software is set to receive faxes to your computer automatically turn off that setting Note If you do not turn off the automatic fax reception setting in your Ez modem software the HP All in One will not be able to
124. nstead contact your telephone company to subscribe to a distinctive ring service or to obtain a separate phone line for faxing Since your computer dial up modem shares the phone line with the HP All in One you will not be able to use both your modem and the HP All in One simultaneously For example you cannot use the HP All in One for faxing if you are using your computer dial up modem to send an e mail or access the Internet There are two different ways to set up the HP All in One with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports e f your computer has only one phone port you will need to purchase a parallel splitter also called a coupler as shown below A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a 2 line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Example of a parallel splitter e f your computer has two phone ports set up the HP All in One as described below HP Officejet 4300 All in One series User Guide Back view of the HP All in One Telephone wall jack IN phone port on your computer OUT phone port on your computer Telephone Computer with modem DO OD aAj O0O N gt Use the phone cord supplied in the box with
125. numbers You might assign one phone number with a single ring to your voice calls and another phone number with double rings to your fax calls This allows you to tell the difference between voice and fax calls when the phone rings Do you receive voice calls at the same phone number you will use for fax calls on the HP All in One Q Yes receive voice calls A No Please continue answering questions Do you have a computer dial up modem on the same phone line as the HP All in One A Yes have a computer dial up modem A No Are you unsure if you use a computer dial up modem If you answer Yes to any of the following questions you are using a computer dial up modem Do you send and receive faxes directly to and from your computer software applications through a dial up connection Do you send and receive e mail messages on your computer through a dial up connection Do you access the Internet from your computer through a dial up connection Please continue answering questions Do you have an answering machine that answers voice calls at the same phone number you will use for fax calls on the HP All in One Yes have an answering machine A No Please continue answering questions Do you subscribe to a voice mail service through your telephone company at the same phone number you will use for fax calls on the HP All in One UA Yes have a voice mail service A No After you have completed answer
126. o one of the following If you want to remove another number from the list of junk fax numbers press 1 to select Yes and then repeat step 4 for each number you want to block If you are done press 2 to select No Print reports Print fax User Guide You can set up the HP All in One to print error reports and confirmation reports automatically for each fax you send and receive You can also manually print system reports as you need them these reports provide useful system information about the HP All in One By default the HP All in One is set to print a report only if there is a problem with sending or receiving a fax A confirmation message that indicates whether a fax was successfully sent appears briefly on the display after each transaction e Print fax confirmation reports e Print fax error reports confirmation reports If you need printed confirmation that your faxes were successfully sent follow these instructions to enable fax confirmation before sending any faxes Select either On Fax Send or Send amp Receive The default fax confirmation setting is Off This means that the HP All in One will not print a confirmation report for each fax sent or received A confirmation message indicating whether a fax was successfully sent appears briefly on the display after each transaction To enable fax confirmation from the control panel 1 Press Setup 2 Press 2 and then press 1 This selects Print Report a
127. o the computer until prompted by the software installation screen For information about uninstalling and reinstalling the software see Uninstall and reinstall the software See the list below for information on other topics covered in this chapter Additional troubleshooting topics in this User Guide e Setup troubleshooting Contains information on hardware setup software installation and fax setup troubleshooting information e Operational troubleshooting Contains information on issues that might occur during normal tasks when using the HP All in One features 4 e c Ez o a 3 e e Ss vo Additional sources of information are also available for helping you troubleshoot issues you might have with the HP All in One or HP Photosmart Software See Find more information If you are unable to solve the problem using the onscreen Help or HP websites call HP Support using the number for your country region View the Readme file You might want to refer to the Readme file for information on system requirements and possible installation problems e From a Windows computer you can access the Readme file by clicking Start pointing to Programs or All Programs pointing to HP pointing to OfficeJet All In One 4300 series and then clicking Readme e From a Mac you can access the Readme file by double clicking the icon located in the top level folder of the HP All in One software CD ROM User Guide 83 Chapte
128. of the most common issues associated with the HP All in One For more information see Use the onscreen Help If you have Internet access you can get help from the HP website at www hp com support The website also provides answers to frequently asked questions Paper troubleshooting To help avoid paper jams only use paper types that are recommended for the HP All in One For a list of recommended papers go to www hp com support 4 e c o a 3 e o J a Do not load curled or wrinkled paper or paper with bent or torn edges into the input tray If paper does become jammed in your device follow these instructions to clear the paper jam Clear paper jams If the paper was loaded in the input tray you might need to clear the paper jam from the rear door Paper can also jam in the automatic document feeder Several common actions can cause paper to jam the automatic document feeder e Placing too much paper in the document feeder tray The document feeder tray holds a maximum of 20 sheets of plain paper e Using paper that is too thick or too thin for the HP All in One e Trying to add paper to the document feeder tray while the HP All in One is feeding pages User Guide 105 Chapter 11 To clear a paper jam from the rear door 1 Press in the tab on the left side of the rear door to release the door Remove the door by pulling it away from the HP All in One Caution Trying to clear a paper jam fr
129. om the front of the HP All in One can damage the print mechanism Always access and clear paper jams through the rear door 2 Gently pull the paper out of the rollers ZN Caution If the paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might be remaining inside the device If you do not remove all the pieces of paper from the HP All in One more paper jams are likely to occur 3 Replace the rear door Gently push the door forward until it snaps into place 4 Press OK to continue the current job To clear a paper jam in the automatic document feeder 1 Lift the cover of the automatic document feeder o c 5 e o lt Y E Q 3 o pu 2 Gently pull the paper out of the rollers Caution If the paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might be remaining inside the device If you do not remove all the pieces of paper from the HP All in One more paper jams are likely to occur 3 Close the cover of the automatic document feeder 106 HP Officejet 4300 All in One series The automatic document feeder picks up too many pages or none at all Cause The separator pad or rollers inside the automatic document feeder might need to be cleaned Pencil lead wax or ink can build up on the rollers and separator pad after extensive use or if you copy handwritten originals or originals that a
130. ons This is confirmed by the registration number The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply that Industry Canada approved the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution might be particularly important in rural areas 299 Note The REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface might consist of any combination of devices subject only to User Guide 123 Chapter 13 the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 The REN for this product is 0 1B based on FCC Part 68 test results Notice to users in Japan VCCI 2 lt e E ca 2 T E lt lt o o Pad CORE HPBUBRESSRESSEMAHMRBS VCC ORE CET VIABFRARMHRECT CORB FERMRCEA ACE EBIMELTUEFA COBRADO A PTLES a REEL TT HASHES REMSe 5 SRO FTF CEMHVET WAY RUA SIE TIE LU YRUSLT RSL Auch MARS ni El RK BEV FSV AAS ni EN E E MORA CIEE A Notice to users in the European Economic Area CE This product is designed to be connecte
131. oo far forward in the input tray e Use paper types that are recommended for the HP All in One i o Q Q me i o Ke c cy ke fo me fo l 52 HP Officejet 4300 All in One series 5 Print from your computer The HP All in One can be used with any software application that allows printing You can print a range of projects such as borderless images newsletters greeting cards iron on transfers and posters e Printfrom a software application e Change the print settings e Stop a print job Print from a software application Most print settings are automatically handled by the software application you are printing from or by HP ColorSmart technology You need to change the settings manually only when you change print quality print on specific types of paper or transparency film or use special features To print from a software application Windows 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Make sure the HP All in One is the selected printer 4 If you need to change settings click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Select the appropriate options for your print job by using the features available in the Advanced Paper Quality Effects Finishing and Color tabs
132. originals from the document feeder tray 3 Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the HP All in One answers Or press Answer Mode repeatedly until the Tel mode appears so the HP All in One manually receives a fax HP Officejet 4300 All in One series If you are currently on the phone with the sender instruct the sender to press Start on their fax machine When you hear fax tones from a sending fax machine do the following a Press Start Black or Start Color on the control panel of the HP All in One b When prompted press 2 to select Fax Receive c After the HP All in One begins to receive the fax you can hang up the phone or remain on the line The phone line is silent during fax transmission Set up backup fax reception User Guide Depending on your preference and security requirements you can set up the HP All in One to store all the faxes it receives only the faxes it receives while the device is in an error condition or none of the faxes it receives The following Backup Fax Reception modes are available On On Error Only and Off On is the default setting When Backup Fax Reception is On the HP All in One stores all faxes it receives in memory This enables you to reprint one or all of the most recently printed faxes if they are still saved in memory 9 Note 1 After the memory becomes full the HP All in One overwrites the E oldest printed faxes as it
133. orm other functions from the host computer or from the control panel on the HP All in One m a gt o O mh ES 3 To enable printer sharing on a Windows computer 23 Refer to the user guide that came with your computer or see the Windows onscreen Help To enable printer sharing on a Mac 1 On both the client and host computers do the following a Click System Preferences in the Dock or from the Apple menu choose System Preferences The System Preferences dialog appears User Guide 21 Chapter 3 b Inthe Internet amp Network area click Sharing c From the Services tab click Printer Sharing 2 On the host computer do the following a Click System Preferences in the Dock or from the Apple menu choose System Preferences The System Preferences dialog appears b In the Hardware area click Print amp Fax c Doone of the following depending on your OS OS 10 2 8 or 10 3 x From the Printing tab click the check box to Share my printers with other computers e OS 10 4 x Click Sharing click the check box to Share this printer with other computers and then select the printer to share Fax setup After completing all the steps in the Setup Guide use the instructions in this section to complete your fax setup Please keep your Setup Guide for later use In this section you will learn how to set up the HP All in One so that faxing works successfully with equipment and services you might already have on th
134. ou check the connections try restarting your computer Turn the HP All in One off and then on again e f necessary remove and then install the software you installed with the HP All in One again For more information see Uninstall and reinstall the software For more information on setting up the HP All in One and connecting it to your computer see the Setup Guide that came with the HP All in One l received a message on the display about a paper jam or a blocked carriage Solution If either a paper jam or blocked carriage error message appears on the display there might be some packing material inside the HP All in One Look inside the device including the print cartridge door 88 HP Officejet 4300 All in One series If you remove any packaging material turn off the HP All in One and then turn it on again Software installation troubleshooting If you encounter a problem during software installation see the topics below for a possible solution If you encounter a hardware problem during setup see Hardware setup troubleshooting During a normal installation of the HP All in One software the following events occur The HP All in One software CD ROM runs automatically The software installs Files are copied to your computer You are requested to connect the HP All in One to your computer A green OK and check mark appear on an installation wizard screen You are requested to restart your computer The Fax Setup Wi
135. ou might not be able to send or receive faxes After you plug in the phone cord that came with the HP All in One run the fax test again After you resolve any problems found run the fax test again to make sure it passes and the HP All in One is ready for faxing If the Fax Line Condition test continues to fail and you experience problems faxing contact your telephone company and have them check the phone line The display always shows Phone Off Hook Solution You are using the wrong type of phone cord Make sure you are using the phone cord that came with the HP All in One to connect the device to your phone line For more information see The Using Correct Type of Phone Cord with Fax test failed The HP All in One is having problems sending and receiving faxes Solution Make sure the HP All in One is turned on Look at the display on the HP All in One If the display is blank and the On light is not lit the HP All in One is turned off Make sure the power cord is firmly connected to the HP All in One and plugged into a power outlet Press the On button to turn on the HP All in One 4 e c Ez o a 7 fo e J Q After turning on the HP All in One HP recommends you wait five minutes before sending or receiving a fax The HP All in One cannot send or receive faxes while it is initializing after being turned on Solution e Make sure you used the phone cord supplied in the box with the HP All in One to con
136. p copying gt Press Cancel on the control panel 68 HP Officejet 4300 All in One series 8 Use the scan features Scanning is the process of converting text and pictures into an electronic format for your computer You can scan almost anything photos magazine articles and text documents on the HP All in One You can use the scanning features of the HP All in One to do the following Scan text from an article into your word processor and quote it in a report Print business cards and brochures by scanning a logo and using it in your publishing software e Send photos to friends and relatives by scanning your favorite prints and including them in e mail messages e Create a photographic inventory of your house or office e Archive treasured photos in an electronic scrapbook Scan an image Stop scanning Scan an image You can start a scan from your computer or from the HP All in One This section explains how to scan from the control panel of the HP All in One only To use the scan features the HP All in One and computer must be connected and turned on The HP Photosmart Software Windows or HP Photosmart Mac Software Mac must also be installed and running on your computer prior to scanning e Ona Windows computer look for the HP Digital Imaging Monitor icon in the Windows system tray at the lower right side of the screen near the time to verify the software is running Note Closing the HP Digital Imaging Monitor
137. panel as you would dial a regular telephone When you send a fax using monitor dialing you can hear the dial tones telephone prompts or other sounds through the speakers on the HP All in One This enables you to respond to prompts while dialing as well as control the pace of your dialing Lo Tip If you do not enter your calling card PIN fast enough the HP All in One e might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service If this is the case you can create a speed dial entry to store the PIN for your calling card ES Note Make sure the volume is turned on or you will not hear a dial tone To send a fax using monitor dialing from the control panel 1 Load your originals print side down and top first in the center of the document feeder tray 2 Press Start Black or Start Color User Guide 59 Chapter 6 3 Once you hear the dial tone enter the number by using the keypad on the control panel 4 Follow any prompts that might occur s Tip If you are using a calling card to send a fax and you have your calling 7 card PIN stored as a speed dial when prompted to enter your PIN press Speed Dial or a one touch speed dial button to select the speed dial entry where you have your PIN stored Your fax is sent when the receiving fax machine answers Receive a fax Depending on the Answer Mode you select the HP All in One can receive faxes automatically or manual
138. paper 81 print cartridges 81 Setup Guide 82 software 82 User Guide 82 P paper choose 46 incompatible types 46 jams 52 88 105 load 47 order 81 paper sizes 117 recommended types 46 specifications 117 troubleshoot 105 paper tray capacities 117 parallel phone system 23 PBX system set up with fax 28 PC modem See computer modem phone HP Officejet 4300 All in One series Index receive fax 60 send fax 58 phone cord check 96 connection failure 96 extend 104 phone line answer ring pattern 43 phone numbers customer support 111 photo paper load 49 specifications 117 photos 69 physical specifications 119 power specifications 120 print canceljob 54 fax reports 65 faxes 62 from computer 53 from software application 53 print options 54 quality issues 71 self test report 74 specifications 118 print cartridges align 78 clean 79 clean contacts 79 handle 75 order 81 partnames 75 remove 115 replace 75 troubleshoot 86 108 print margin specifications 118 print quality 71 lines 71 streaks 71 printer sharing Mac 21 R Readme file 83 receive fax auto answer mode 42 automatically 60 block numbers 63 forward calls 62 manually 60 User Guide rings to answer 42 troubleshoot problems 99 recycle HP All in One 121 print cartridges 121 Redial Pause 4 regulatory notices Canadian statement 123 declaration of conformity European Economic Area 125 declaration of conformity U S 126 FCC requ
139. per into the input tray and then try the alignment again If the alignment fails again you might have a defective sensor or print cartridge Contact HP Support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support 2 Press Setup 3 Press 6 then press 2 This selects Tools and then selects Align Print Cartridge 78 HP Officejet 4300 All in One series The HP All in One prints a print cartridge alignment sheet 4 Load the print cartridge alignment sheet print side down and top first in the center of the document feeder tray and then press OK The HP All in One aligns the print cartridges Recycle or discard the print cartridge alignment sheet Clean the print cartridges a 5 D 3 S o 25 Uv 2 T 5 T Oo 3 o Use this feature when the self test report shows streaking white lines through any of the lines of color or when a color is muddy after installing a print cartridge for the first time Do not clean print cartridges unnecessarily as this wastes ink and shortens the life of the ink nozzles To clean the print cartridges from the control panel 1 Load letter A4 or legal unused plain white paper into the input tray 2 Press Setup 3 Press 6 then press 1 This selects Tools and then selects Clean Print Cartridge The HP All in One prints a page that you can recycle or discard If copy or print quality still seems
140. per sizes and paper types are available with all the functions Ez on the HP All in One Some paper sizes and paper types can only be used if you are starting a print job from the Print dialog box in a software application They are not available for copying or faxing Papers that are only available for printing from a software application are indicated as such HP Premium Inkjet Transparency Film and HP Premium Plus Inkjet Transparency Film 23 Insert the film so that the white transparency strip with arrows and the HP logo is on top and is going into the input tray first Note The HP All in One cannot automatically detect the paper size or Ez paper type For best results set the paper type to transparency film before printing or copying onto transparency film m o a H e Ss a no w 3 o o a ge Y Ss 1 ES User Guide 51 Chapter 4 HP Iron On Transfers for printing only 1 Flatten the transfer sheet completely before using it do not load curled sheets s Lo Tip To prevent curling keep transfer sheets sealed in the original aja package until you are ready to use them 2 Locate the blue stripe on the nonprinting side of the transfer paper and then manually feed one sheet at a time into the input tray with the blue stripe facing up HP Greeting Cards HP Photo Greeting Cards or HP Textured Greeting Cards for printing only 23 Insert a small stack of HP greeting card paper into the input tray
141. phone cords you might already have in your home or office 2 Setthe Answer Mode to Tel 3 Runa fax test You must be available to respond in person to incoming fax calls or the HP All in One cannot receive faxes Case G Fax line shared with computer dial up modem no voice calls received If you have a fax line on which you receive no voice calls and you also have a computer dial up modem connected on this line set up the HP All in One as described in this section Since your computer dial up modem shares the phone line with the HP All in One you will not be able to use both your modem and the HP All in One simultaneously For example you cannot use the HP All in One for faxing if you are using your computer dial up modem to send an e mail or access the Internet HP Officejet 4300 All in One series Back view of the HP All in One 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All in One to connect to the 1 LINE port 3 Computer with modem To set up the HP All in One with a computer dial up modem 1 Remove the white plug from the port labeled 2 EXT on the back of the HP All in One 2 Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the HP All in One 3 Usin
142. poor after you clean the print cartridges try cleaning the print cartridge contacts before replacing the affected print cartridge Clean the print cartridge contacts Clean the print cartridge contacts only if you get repeated messages on the display prompting you to check a print cartridge after you already have cleaned or aligned the print cartridges Before cleaning the print cartridge contacts remove the print cartridge and verify that nothing is covering the print cartridge contacts then reinstall the print cartridge If you continue to get messages to check the print cartridges clean the print cartridge contacts Make sure you have the following materials available e Dry foam rubber swabs lint free cloth or any soft material that will not come apart or leave fibers si Y e Distilled filtered or bottled water tap water might contain contaminants that can damage the print cartridges Tip Coffee filters are lint free and work well for cleaning print cartridges Caution Do not use platen cleaners or alcohol to clean the print cartridge contacts These can damage the print cartridge or the HP All in One To clean the print cartridge contacts 1 Turn on the HP All in One and open the print cartridge door User Guide 79 o e 7 S lt a T o iy S E o Chapter 9 80 The print carriage moves to the far right side of the HP All in One Wait until the print carriage is idle an
143. puter 93 4 e lt Ez o n 3 e J Q D lt 5 e o lt Y E Q 3 o e Chapter 11 A Note Itis important that you disconnect the HP All in One before Ez restarting your computer Do not connect the HP All in One to your computer until after you have reinstalled the software 5 To reinstall the software insert the HP All in One CD ROM into your computer s CD ROM drive On the desktop open the CD ROM and then double click HP All in One Installer 7 Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All in One D Fax setup troubleshooting 94 This section contains fax setup troubleshooting information for the HP All in One If the HP All in One is not set up properly for faxing you might experience problems when sending faxes receiving faxes or both If you are having faxing problems you can print a fax test report to check the status of the HP All in One The test will fail if the HP All in One is not set up properly for faxing Perform this test after you have completed setting up the HP All in One for faxing For more information see Test your fax setup If the test fails review the report for information on how to fix any problems found For more information you can also see the next section The fax test failed The fax test failed If you ran a fax test and the test failed review the report for basic information about
144. r 11 Setup troubleshooting This section includes installation and configuration troubleshooting tips for some of the most common issues associated with hardware software and fax setup Hardware setup troubleshooting Use this section to solve any problems you might encounter while setting up the HP All in One hardware The HP All in One will not turn on Cause The HP All in One is not properly connected to a power supply Solution e Make sure the power cord is firmly connected to both the HP All in One and the power adaptor Plug the power cord into a grounded power outlet surge protector or power strip 1 Power connection 2 Power cord and adaptor 3 Grounded power outlet e fyou are using a power strip make sure the power strip is on Or try plugging the HP All in One directly into a grounded power outlet e Test the power outlet to make sure it is working Plug in an appliance that you know works and see if the appliance has power If not then there might be a problem with the power outlet e If you plugged the HP All in One into a switched outlet make sure the switch is on If it is switched to on but still does not work then there might be a problem with the power outlet a c 5 e fe lt Y Q Q 3 o pu Cause You pressed the On button too quickly Solution The HP All in One might not respond if you press the On button too quickly Press the On button once It might tak
145. r the current job 1 On the File menu in your software application click Print 2 Make sure the HP All in One is the selected printer 3 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Make changes to the print settings and click OK Click Print or OK in the Print dialog box to print the job aa Mac users Use the Page Setup and Print dialog boxes to change the settings for your print job Which dialog box you use depends on which setting you want to change To change the paper size orientation or scaling percentage 1 From the File menu in your software application choose Page Setup 2 Make sure the HP All in One is the selected printer 3 Make changes to the paper size orientation and scaling percentage settings and click OK To change all other print settings 1 From the File menu in your software application choose Print 2 Make sure the HP All in One is the selected printer 3 Make changes to the print settings and click Print to print the job Stop a print job Although you can stop a print job from either the HP All in One or the computer HP recommends you stop it from the HP All in One for best results 54 HP Officejet 4300 All in One series To stop a print job from the HP All in One gt Press Cancel on the control panel If the print job does not stop press Can
146. re heavy with ink e If the automatic document feeder does not pick up any pages at all the rollers inside the automatic document feeder need to be cleaned e If the automatic document feeder picks up multiple pages instead of single sheets the separator pad inside the automatic document feeder needs to be cleaned Solution Load one or two sheets of unused plain white full size paper into the document feeder tray and press Start Black As the plain paper passes through the automatic document feeder the paper releases and absorbs residue from the rollers and separator pad s Lo Tip Ifthe automatic document feeder does not pick up the plain paper ta try cleaning the front roller Wipe the roller with a soft lint free cloth dampened with distilled water If the problem persists or the automatic document feeder does not pick up the plain paper you can clean the rollers and separator pad manually To clean the rollers or separator pad 1 Remove all originals from the document feeder tray 2 Lift the automatic document feeder cover 1 This provides easy access to the rollers 2 and separator pad 3 as shown below 4 e c Ez o a 3 e e 53 Q 1 Automatic document feeder cover 2 Rollers 3 Separator pad 3 Lightly dampen a clean lint free cloth with distilled water then squeeze any excess liquid from the cloth User Guide 107 Chapter 11 4 Use the damp cloth to wipe any res
147. receives new faxes If the memory becomes full of unprinted faxes the HP All in One will stop answering incoming fax calls Note 2 If you receive a fax that is too large such a very detailed color photo it might not be stored in memory due to memory limitations On Error Only causes the HP All in One to store faxes in memory only if there is an error condition that prevents the HP All in One from printing the faxes for example if the HP All in One runs out of paper The HP All in One will continue to store incoming faxes as long as there is memory available If the memory becomes full the HP All in One will stop answering incoming fax calls When the error condition is resolved the faxes stored in memory print automatically and are then deleted from memory Off means that faxes are never stored in memory You might want to turn off Backup Fax Reception for security purposes for example If an error condition occurs that prevents the HP All in One from printing for example the HP All in One runs out of paper the HP All in One will stop answering incoming fax calls ES Note If Backup Fax Reception is enabled and you turn off the HP All in One all faxes stored in memory are deleted including any unprinted faxes that you might have received while the HP All in One was in an error condition You will need to contact the senders to ask them to resend any unprinted faxes For a list of the faxes you have received print the Fax Log T
148. riencing the problem and replace it For more information see Replace the print cartridges Print a self test report Clean the print cartridges Clean the print cartridge contacts 108 HP Officejet 4300 All in One series 42 HP warranty and support This chapter provides warranty information as well as how to get support from the Internet access your serial number and service ID contact HP customer support and prepare the HP All in One for shipment If you are unable to find the answer you need in the printed or onscreen documentation supplied with your product you can contact one of the HP support services listed in the following section Some support services are available only in the U S and Canada while others are available in many countries regions worldwide If a support service number is not listed for your country region contact your nearest authorized HP dealer for help Warranty To obtain HP repair service you must first contact an HP service office or an HP Customer Support Center for basic troubleshooting See Before you call HP customer support for steps to take before calling Customer Support 29 Note This information does not apply to customers in Japan For information on service Ef options in Japan see HP Quick Exchange Service Japan Warranty upgrades Depending on your country region HP might offer for an additional fee a warranty upgrade option that extends or enhances your standard product warranty A
149. ror Stop faxing You can cancel a fax you are sending or receiving at any time To stop faxing from the control panel gt Press Cancel on the control panel to stop a fax you are sending or receiving If the HP All in One does not stop faxing press Cancel again The HP All in One prints any pages it has already started printing and then cancels the remainder of the fax This can take a few moments To cancel a number you are dialing gt Press Cancel to cancel a number you are currently dialing 66 HP Officejet 4300 All in One series 7 Use the copy features The HP All in One enables you to produce high quality color and black and white copies on a variety of paper types including transparencies You can enlarge or reduce the size of an original to fit a specific paper size adjust the darkness of the copy and use special features to make high quality copies of photos s Tip For the best copy performance on standard copy projects set the paper VU T size to Letter or A4 the paper type to Plain Paper and the copy quality to Fast Make a copy Change the copy settings Stop copying Make a copy You can make quality copies from the control panel To make a copy from the control panel 1 Make sure you have paper loaded in the input tray 2 Load your originals print side down and top first in the center of the document feeder tray Place the pages so that the top edge of the document goes in first 3 Press Copy and
150. rted HP recommends using a USB cable less than or equal to 3 m 10 feet in length to minimize injected noise due to potential high electromagnetic fields If you have Internet access you can get acoustic information from the HP website Go to www hp com support Memory specifications Memory specifications 2MB ROM 16 MB RAM Environmental product stewardship program This section provides information on protecting the environment ozone production energy consumption paper use plastics material safety data sheets and recycling programs This section contains information about environmental standards Protecting the environment Hewlett Packard is committed to providing quality products in an environmentally sound manner This product has been designed with several attributes to minimize impacts on our environment For more information visit HP s Commitment to the Environment website at www hp com hpinfo globalcitizenship environment index html Ozone production This product generates no appreciable ozone gas O3 Energy consumption Energy usage drops significantly while in ENERGY STAR mode which saves natural resources and saves money without affecting the high performance of this product This product and external power supply qualify for ENERGY STAR which is a voluntary program established to encourage the development of energy efficient office products ones 120 HP Officejet 4300 All in One series ENERGY
151. rtridges by their black plastic sides with the label on top Do not touch the copper colored contacts or the ink nozzles Note Handle the print cartridges carefully Dropping or jarring cartridges can Ez cause temporary printing problems or even permanent damage Replace the print cartridges Follow these instructions when the ink level is low ES Note When the ink level for the print cartridge is low a message appears on the display You can also check the ink levels by using the software installed with the HP All in One When you receive a low ink warning message on the display make sure you have a replacement print cartridge available You should also replace the print cartridges when you see faded text or if you experience print quality issues related to the print cartridges To order print cartridges for the HP All in One go to www hp com learn suresupply If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page For a list of print cartridge numbers see the back cover of this guide User Guide 75 o lt e S a lt a L o T 8 Chapter 9 76 To replace the print cartridges 1 Make sure the HP All in One is on Caution If the HP All in One is off when you open the print cartridge door to access the print cartridges the HP All in One will not release the cartridges for changing You might dama
152. rvice Japan If you need to contact HP Customer Support do the following before you call 1 Make sure that a The HP All in One is plugged in and turned on b The specified print cartridges are installed correctly c The recommended paper is properly loaded in the input tray 2 Reset the HP All in One a Turn off the HP All in One by pressing the On button b Unplug the power cord from the back of the HP All in One c Plug the power cord back into the HP All in One d Turn on the HP All in One by pressing the On button 3 To find support and warranty information go to the HP website at www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Check the HP website for updated information or troubleshooting tips for the HP All in One 4 Ifyou are still experiencing problems and need to speak with an HP Customer Support Representative do the following a Have the specific name of the HP All in One as it appears on the control panel available Print a self test report Make a color copy to have available as a sample printout Be prepared to describe your problem in detail Have your serial number and service ID ready 5 Call HP Customer Support Be near the HP All in One when you call For more information see e Printa self test report e Access your serial number and service ID pay x Uv y y e lt w gt a
153. s The HP All in One remembers the alignment values for that print cartridge so you do not need to realign the print cartridges received a message on the display that the print cartridge alignment failed Cause The incorrect type of paper is loaded in the input tray for example colored paper paper with text on it or certain recycled paper Solution Load unused plain white letter or A4 paper into the input tray and then try the alignment again 86 HP Officejet 4300 All in One series If the alignment fails again you might have a defective sensor or print cartridge Contact HP Support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause Protective tape is covering the print cartridges Solution Check each print cartridge The tape might have been removed from the copper colored contacts but still might cover the ink nozzles If the tape is still covering the ink nozzles carefully remove the tape from the print cartridges Do not touch the ink nozzles or the copper colored contacts Reinsert the print cartridges and verify that they are fully inserted and locked in place For more information about installing print cartridges see Replace the print cartridges Cause The contacts on the print cartridge are not touching the contacts in the print carriage Solution Remove and then reinsert the print cartridges Verify tha
154. s press 1 to select Yes and then repeat step 4 for each number you want to block If you are done press 2 to select No To manually enter a number to block 1 Press Setup 2 Press 4 and then press 6 This selects Basic Fax Setup and then selects Junk Fax Blocker Set Up 3 Press 1 and then press 2 This selects Add Number to Junk List and then selects Enter Number 4 Use the keypad to enter a fax number to block and then press OK Make sure you enter the fax number as it appears on the display and not the fax number that appears on the fax header of the received fax as these numbers can be different 5 When the Enter Another prompt appears do one of the following Ifyou want to add another number to the list of junk fax numbers press 1 to select Yes and then repeat step 4 for each number you want to block If you are done press 2 to select No Remove numbers from the junk fax list If you no longer want to block a fax number you can remove a number from your junk fax list To remove numbers from the list of junk fax numbers 1 Press Setup 2 Press 4 and then press 6 This selects Basic Fax Setup and then selects Junk Fax Blocker Set Up 3 Press 2 HP Officejet 4300 All in One series This selects Remove Number from Junk List 4 Press to scroll through the numbers you have blocked When the number you want to remove appears press OK to select it 5 When the Delete Another prompt appears d
155. specified above which duration begins on the date of purchase by the customer For software products HP s limited warranty applies only to a failure to execute programming instructions HP does not warrant that the operation of any product will be uninterrupted or error free HP s limited warranty covers only those defects that arise as a result of normal use of the product and does not cover any other problems including those that arise as a result of a Improper maintenance or modification b Software media parts or supplies not provided or supported by HP c Operation outside the product s specifications d Unauthorized modification or misuse For HP printer products the use of a non HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer However if printer failure or damage is attributable to the use of a non HP or refilled ink cartridge HP will charge its standard time and materials charges to service the printer for the particular failure or damage If HP receives during the applicable warranty period notice of a defect in any product which is covered by HP s warranty HP shall either repair or replace the product at HP s option If HP is unable to repair or replace as applicable a defective product which is covered by HP s warranty HP shall within a reasonable time after being notified of the defect refund the purchase pr
156. st quality output for that paper If you are using special papers such as photo paper transparency film envelopes or labels or if you experience poor print quality using the Automatic setting you can manually set the paper size and type for print and copy jobs Load originals Choose papers for printing and copying Load paper Avoid paper jams Load originals You can copy scan or fax a single or multiple page letter A4 or legal size document by placing it in the document feeder tray N Caution In areas of high humidity and temperature avoid putting photo originals through the automatic document feeder They could become jammed and damage your photos 1 Tip To avoid scratches or other damage to your original photos place your oe photo in a transparent photo sleeve before loading To load an original in the document feeder tray 1 Load your original print side down and top first in the center of the document feeder tray Slide the paper into the automatic document feeder until you hear a beep or see a message on the display indicating that the HP All in One detected the pages you loaded The automatic document feeder holds a maximum of 20 sheets of plain paper m e o a H e 3 el 4 w gt a o a S Y ho 1 s Lo Tip For more help on loading originals in the automatic document feeder refer to the diagram engraved in the document feeder tray User Guide 45 Chapter 4 m
157. statement 122 forward fax calls 62 four wire phone cord 99 104 G glass strip clean 71 greeting cards load 51 H hardware fax setup test 94 header fax 44 help button 5 menu 7 other resources 11 use onscreen Help 12 HP JetDirect 21 HP Solution Center missing icons 91 128 l images lines 71 scan 69 streaks 71 ink cartridges See print cartridges install software troubleshoot 83 ISDN line set up with fax 28 J jams paper 52 88 junk fax number 63 K keypad 5 7 L labels load 51 specifications 117 language set 19 left arrow 5 legal paper load 47 specifications 117 letter paper load 47 specifications 117 Lighter Darker 4 line condition test fax 98 load 10x 15 cm photo paper 49 4 x 6 inch photo paper 49 A4 paper 47 envelopes 50 full size paper 47 greeting cards 51 index cards 50 iron on transfers 51 labels 51 legal paper 47 letter paper 47 original 45 transparencies 51 M maintenance align print cartridges 78 clean exterior 73 clean glass strip 71 clean print cartridges 79 clean white strip 72 print cartridges 74 remove print cartridges 115 replace print cartridges 75 self test report 74 make a copy 67 manual receive fax 60 send fax 58 59 media See paper memory delete faxes 62 reprint faxes 62 save faxes 61 menus copy 6 fax 6 help 7 scanto 6 setup 7 modem See computer modem monitor dialing 59 O OK button 5 on button 5 one touch speed dial buttons 5 order
158. t 4300 All in One series User Guide 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All in One to connect to the 1 LINE port If the supplied phone cord is not long enough you can extend it For information see The phone cord that came with my HP All in One is not long enough Check the connection between the telephone wall jack and the HP All in One to make sure the phone cord is secure Make sure you use the phone cord that came with the HP All in One If you do not use the supplied phone cord to connect from the telephone wall jack to the HP All in One you might not be able to send or receive faxes After you plug in the phone cord that came with the HP All in One run the fax test again If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the HP All in One directly to the telephone wall jack The Dial Tone Detection test failed Solution Other equipment which uses the same phone line as the HP All in One might be causing the test to fail To find out if other equipment is causing a problem disconnect everything from the phone line and then run the test again If the Dial Tone Detection Test passes without the other equipment then one or more pieces of the equipment is causing problems try adding them back one at a time and rerunni
159. t labeled 2 EXT on the back of the HP All in One 2 Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the HP All in One Connect a phone to the OUT port on the back of your computer dial up modem 4 Using the phone cord supplied in the box with the HP All in One connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP All in One a a gt o O pu ES 3 w 2 Note If you do not use the supplied cord to connect from the telephone E wall jack to the HP All in One you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 5 If your modem software is set to receive faxes to your computer automatically turn off that setting A Note If you do not turn off the automatic fax reception setting in your E modem software the HP All in One will not be able to receive faxes User Guide 35 Chapter 3 6 Now you need to decide how you want the HP All in One to answer calls automatically or manually If you set up the HP All in One to answer calls automatically it answers all incoming calls and receives faxes The HP All in One will not be able to distinguish between fax and voice calls in this
160. t parenthesis Fax header name fax header to separate numbers such as area number speed dial names codes for easier reading These speed dial numbers and fax or symbols do not affect dialing phone numbers W When auto dialing W causes the Speed dial numbers and fax or HP All in One to wait for a dial tone phone numbers before continuing to dial R During auto dialing the R functions Speed dial numbers and fax or the same as a Flash button on your phone numbers telephone Displays a plus symbol This Fax header name fax header symbol does not affect dialing number speed dial names speed dial numbers and fax or phone numbers Use the software User Guide You can use the HP Photosmart Software Windows or HP Photosmart Mac Software Mac to access many features not available from the control panel The software is installed on your computer when you set up the HP All in One For further information see the Setup Guide that came with your device do Note Windows users If you selected the minimum installation of the Ez HP Photosmart Software the HP Photosmart Essential software is installed rather than the full application HP Photosmart Premier HP Photosmart Essential is recommended for computers with limited memory resources HP Photosmart Essential includes a basic set of photo editing features instead of the standard set that is included on the full installation of HP Photosmart Premier Any
161. t they are fully inserted and locked in place For more information about installing print cartridges see Replace the print cartridges Cause The print cartridge or sensor is defective Solution Contact HP Support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support 4 e c Ez o n 3 e e J Q The HP All in One does not print Solution If the HP All in One and computer are not communicating with each other try the following e Look at the display on the HP All in One If the display is blank and the light next to the On button is not lit the HP All in One is turned off Make sure the power cord is firmly connected to the HP All in One and plugged into a power outlet Press the On button to turn on the HP All in One Make sure the print cartridges are installed Make sure you have paper loaded in the input tray Check that the HP All in One does not have a paper jam Check that the print carriage is not jammed Open the print cartridge door to access the print carriage area Remove any objects that are blocking the print carriage including any packing materials Turn the HP All in One off and then turn it on again e Check that the HP All in One print queue is not paused Windows or stopped Mac If it is choose the appropriate setting to resume printing For User Guide 87 a c 5 e fe lt Y
162. tached or it is attached incorrectly Make sure to align the faceplate over the buttons on the top of the HP All in One and snap it firmly into place Ensure that there are no buttons trapped under the cover and that all buttons are visible and extend to the same height User Guide 85 Chapter 11 For more information on attaching the control panel faceplate see the Setup Guide that came with the HP All in One The display shows the wrong language Solution You can change the language settings at any time from the Setup Menu For more information see Set your language and country region The wrong measurements are showing in menus on the display Solution You might have selected the incorrect country region when setting up the HP All in One The country region you select determines the paper sizes shown on the display To change the country region you must reset the language settings You can change the language settings at any time from the Setup Menu For more information see Set your language and country region D lt 5 e o lt Y E Q 3 o e I received a message on the display to align the print cartridges Solution The HP All in One prompts you to align cartridges every time you install a new print cartridge For more information see Align the print cartridges 2 Note If you remove and reinstall the same print cartridge the HP All in E One will not prompt you to align the print cartridge
163. ted confirmation that your faxes were successfully sent E enable fax confirmation before sending any faxes s Lo Tip You can also send a fax manually from a phone or by using monitor dialing These features allow you to control the pace of your dialing They are also useful when you want to use a calling card to charge the call and you need to respond to tone prompts while dialing To send a basic fax from the control panel 1 Load your originals print side down and top first in the center of the document feeder tray 2 Press Fax The Enter Number prompt appears User Guide 57 Chapter 6 3 Enter the fax number by using the keypad press Speed Dial or a one touch speed dial button to select a speed dial or press Redial Pause to redial the last number dialed s Tip To add a pause in the fax number you are entering press Redial 7 Pause or press the Symbols button repeatedly until a dash 7 appears on the display 4 Press Start Black s Lo Tip Ifthe recipient reports issues with the quality of the fax you sent you Ay 7 can try changing the resolution or contrast of your fax sas gt Send a fax manually 58 Sending a fax manually allows you to make a phone call and talk with the recipient before you send the fax This is useful if you want to inform the recipient that you are going to send them a fax before sending it When you send a fax manually you can hear the dial tones telephone prompts
164. the HP All in One you might not be able to fax successfully 30 HP Officejet 4300 All in One series This special phone cord is different from the phone cords you might already have in your home or office 2 Now you need to decide how you want the HP All in One to answer calls automatically or manually If you set up the HP All in One to answer calls automatically it answers all incoming calls and receives faxes The HP All in One will not be able to distinguish between fax and voice calls in this case if you suspect the call is a voice call you will need to answer it before the HP All in One answers the call To set up the HP All in One to answer calls automatically set the Answer Mode to Fax Ifyou set up the HP All in One to answer faxes manually you must be available to respond in person to incoming fax calls or the HP All in One cannot receive faxes To set up the HP All in One to answer calls manually set the Answer Mode to Tel 3 Runa fax test 4 Doone of the following depending on your phone system Ifyou have a parallel type phone system remove the white plug from the port labeled 2 EXT on the back of the HP All in One and then connect a phone to this port Ifyou have a serial type phone system you might plug your phone directly on top of the HP All in One cable which has a wall plug attached to it If you pick up the phone before the HP All in One answers the call and hear fax tones from a sending fax
165. the HP All in One to connect to the 1 LINE port To set up the HP All in One on the same phone line as a computer with two phone ports le 2 w Remove the white plug from the port labeled 2 EXT on the back of the HP All in One Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the HP All in One Connect a phone to the OUT port on the back of your computer dial up modem Using the phone cord supplied in the box with the HP All in One connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP All in One 2 Note If you do not use the supplied cord to connect from the telephone E wall jack to the HP All in One you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office If your modem software is set to receive faxes to your computer automatically turn off that setting A Note If you do not turn off the automatic fax reception setting in your Ez modem software the HP All in One will not be able to receive faxes Set the Answer Mode to Tel Run a fax test 41 a a gt o O pu ES 3 Chapter 3 You must be available to respond in person to incoming fax calls or the HP All in One
166. the outside of the box 3 Include the following items in the box A complete description of symptoms for service personnel samples of print quality problems are helpful A copy of the sales slip or other proof of purchase to establish the warranty coverage period Your name address and a phone number where you can be reached during the day HP Officejet 4300 All in One series 13 Technical information The technical specifications and international regulatory information for the HP All in One are provided in this section 4 o Q 7 le Di z e 3 v z e s System requirements Software system requirements are located in the Readme file Paper specifications This section contains information about paper tray capacities paper sizes and print margin specifications Paper tray capacities Type Paper weight Input tray Output tray Document feeder tray Plain paper 16 to 24 Ib 60 up to 100 up to 20 up to 20 to 90 gsm 16 Ib paper 16 Ib paper Legal paper 20 to 24 lb 75 up to 100 up to 20 up to 15 to 90 gsm 16 Ib paper 16 Ib paper Cards up to 110 lb 20 10 N A index 200 gsm Envelopes 20 to 24 Ib 75 10 10 N A to 90 gsm Transparency film N A 25 up to 10 N A Labels N A up to 20 up to 10 N A 4 x 6 inch photo up to 145 lb 30 20 N A paper 236 gsm 8 5 x 11 inch photo N A 40 20 N A paper Maximum capacity The input tray has a maximu
167. to answer all ring patterns If Ez you do not set the Distinctive Ring to match the ring pattern assigned to your fax number the HP All in One might answer both voice calls and fax calls or it might not answer at all 4 Optional Change the Rings to Answer setting to the lowest setting two rings 5 Run a fax test The HP All in One will automatically answer incoming calls that have the ring pattern you selected Distinctive Ring setting after the number of rings you selected Rings to Answer setting Then it will begin emitting fax reception tones to the sending fax machine and receive the fax Case E Shared voice fax line If you receive both voice calls and fax calls at the same phone number and you have no other office equipment or voice mail on this phone line set up the HP All in One as described in this section 2 2 0 fe En i it Back view of the HP All in One 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All in One to connect to the 1 LINE port 3 Telephone optional To set up the HP All in One with a shared voice fax line 1 Using the phone cord supplied in the box with the HP All in One connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP All in One Note If you do not use the supplied cord to connect from the telephone Ez wall jack to
168. ton 4 speed dial one touch buttons 5 send fax 57 129 start black 5 start color 5 stop copy 68 fax 66 printjob 54 scan 70 subscriber identification code 44 symbols enter 7 system requirements 117 T technical information copy specifications environmental specifications 120 fax specifications 119 paper sizes 117 paper specifications 117 paper tray capacities 117 physical specifications 119 power specifications 120 print margin specifications 118 print specifications 118 scan specifications 119 system requirements 117 weight 119 telephone receive fax 60 send fax 58 telephone line answer ring pattern 43 telephone numbers customer support 111 telephone wall jack fax 95 test dialtone 97 fax hardware test 94 fax line condition 98 fax port 96 fax setup 44 fax test failed 94 phone cord 96 telephone wall jack 95 text enter 7 time 19 transparencies load 51 specifications troubleshoot blocked carriage 88 118 117 130 fax 94 fax problems 101 102 103 104 hardware installation 84 incorrect measurements 86 jams paper 52 88 language display 86 operational tasks 105 paper 105 print cartridges 86 108 Readme file 83 receive faxes 99 resources 11 send faxes 99 setup 84 software installation 89 USB cable 85 two wire phone cord 99 104 U uninstall software 92 USB cable installation 85 USB port speed 21 Vv voice mail set up with fax 31 40 volume adjust 20 Ww wall jack test fa
169. uding fax machines to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of transmission the date and time it is sent and an identification of the business other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual The telephone number provided may not be a 900 number or any other number for which charges exceed local or long distance transmission charges In order to program this information into your fax machine you should complete the steps described in the software FCC statement The United States Federal Communications Commission in 47 CFR 15 105 has specified that the following notice be brought to the attention of users of this product Declaration of Conformity This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules Operation is subject to the 122 HP Officejet 4300 All in One series following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that might cause undesired operation Class B limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not install
170. unded it can create noise on the phone line Phone lines with poor sound quality noise can cause faxing problems You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise If you hear noise turn off your DSL modem and completely remove power for at least 15 minutes Turn the DSL modem back on and listen to the dial tone again the HP All in One stops sending and receiving faxes repeat this process ES Note You might notice static on the phone line again in the future If If the phone line is still noisy contact your telephone company For information on turning your DSL modem off contact your DSL provider for support If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the HP All in One directly to the telephone wall jack The HP All in One is having problems sending a manual fax Solution Make sure the telephone you use to initiate the fax call is connected directly to the HP All in One To send a fax manually the telephone must be connected directly to the port labeled 2 EXT on the HP All in One as shown below 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All in One to connect to the 1 LINE port 3 Telephone If you are sending a fax manual
171. untry region Country region Number for ordering Asia Pacific except for Japan 65 272 5300 Australia 1300 721 147 Europe 49 180 5 290220 Germany 44 870 606 9081 U K New Zealand 0800 441 147 South Africa 27 0 11 8061030 U S and Canada 1 800 HP INVENT 1 800 474 6836 To order supplies in other countries regions not listed in the table go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support 82 HP Officejet 4300 All in One series 41 Troubleshooting information This chapter contains troubleshooting information for the HP All in One Specific information is provided for installation and configuration issues and some operational topics For more troubleshooting information see the onscreen Help that came with your software Many issues are caused when the HP All in One is connected to the computer using a USB cable before the HP All in One software is installed on the computer If you connected the HP All in One to your computer before the software installation screen prompts you to do so you must follow these steps Troubleshooting common setup issues Disconnect the USB cable from the computer Uninstall the software if you have already installed it Restart your computer Turn off the HP All in One wait one minute then restart it Reinstall the HP All in One software IRUN Caution Do not connect the USB cable t
172. ure or paper that stretches easily can cause paper jams Using paper that has a heavy texture or does not accept ink can cause printed images to smear bleed or not fill in completely Papers to avoid for all print and copy jobs e Any size paper other than those listed in the Technical specifications chapter For more information see Technical information e Paper with cutouts or perforations unless specifically designed for use with HP inkjet devices e Highly textured stock such as linen It might not print evenly and the ink can bleed into these papers i o Q Q me i o Ke c cy ke fo me fo l 46 HP Officejet 4300 All in One series e Extremely smooth shiny or coated papers not specifically designed for the HP All in One They can jam the HP All in One or repel the ink e Multi part forms such as duplicate and triplicate forms They can wrinkle or get stuck and the ink is more likely to smear e Envelopes with clasps or windows They can get stuck in the rollers and cause paper jams e Banner paper e 10x 15 cm 4 x6 inch photo paper with or without tabs Additional papers to avoid when copying e Envelopes e Transparency film other than HP Premium Inkjet Transparency Film or HP Premium Plus Inkjet Transparency Film e Iron On Transfers e Greeting card paper Load paper This section describes the procedure for loading different types and sizes of paper into the HP A
173. ure the lines of color extend across the page o lt e S lt a T 8 If the black line is missing faded streaked or shows lines this might indicate a problem with the black print cartridge in the right slot If any of the remaining three lines are missing faded streaked or show lines this might indicate a problem with the tri color print cartridge in the left slot If the color bars do not appear as black cyan magenta and yellow you might need to clean the print cartridges If the problem is not resolved by cleaning the print cartridges you might need to replace the print cartridges Work with print cartridges To ensure the best print quality from the HP All in One you will need to perform some simple maintenance procedures and when prompted by a message on the display replace the print cartridges Handle the print cartridges Replace the print cartridges Align the print cartridges Clean the print cartridges Clean the print cartridge contacts 74 HP Officejet 4300 All in One series Handle the print cartridges Before you replace or clean a print cartridge you should know the part names and how to handle the print cartridges a 5 5 gt o a5 v 2 T 5 T Oo E o 1 Copper colored contacts 2 Plastic tape with pink pull tab must be removed before installing 3 Ink nozzles under tape Hold the print ca
174. utton on the control panel Enter Number Resolution Lighter Darker How to Fax Set New Defaults Scan To menu When you press the Scan button a list of software applications installed on your computer appears in the menu HP Photosmart Microsoft PowerPoint Adobe Photoshop HP Photosmart Share 6 HP Officejet 4300 All in One series Choose the application you want to use to open and edit your scanned image The options vary depending on the software applications installed on your computer and might include one or more of the applications in the following example e 5 Setup Menu z The following options are available when you press the Setup button on the control panel 1 Help 2 Print Report 3 Speed Dial Setup 4 Basic Fax Setup 5 Advanced Fax Setup 6 Tools 7 Preferences Help Menu The Help menu provides quick access to key help topics and is available in the Setup Menu when you press the Setup button The following options are available After you select a topic the topic appears on your computer screen 1 How Do 2 Error Messages 3 Print Cartridges 4 Load Originals and Load Paper 5 General Troubleshooting 6 Fax Troubleshooting 7 Use Fax Features 8 Use Scan Features 9 Get Support 0 Product Overview Text and symbols You can use the control panel keypad to enter text and symbols when you set up speed dial entries and the fax he
175. vailable options might include priority phone support return service or next business day exchange Typically service coverage begins on product purchase date and must be purchased within a limited time of product purchase For more information see e Inthe U S dial 1 866 234 1377 to speak to an HP advisor e Outside the U S please call your local HP Customer Support office See Call elsewhere in the world for a list of international Customer Support numbers e Go to the HP website at www hp com support If prompted choose your country region and then find warranty information Uv o o la Ga lt o gt a n c o o e a User Guide 109 E O 2 2 5 D ke gt 2 k pei z Q Chapter 12 110 Warranty information HP product Duration of limited warranty Software 90 days Print cartridges Until the HP ink is depleted or the end of warranty date printed on the cartridge has been reached whichever occurs first This warranty does not cover HP ink products that have been refilled remanufactured refurbished misused or tampered with Accessories 1 year Printer peripheral hardware see the following for details 1 year A Extent of limited warranty B 1 10 Hewlett Packard HP warrants to the end user customer that the HP products specified above will be free from defects in materials and workmanship for the duration
176. w it in the display area e Some topics include detailed instructions or additional information that is not immediately visible on the page Look for the words Show All or Hide All at the top right side of the page If these words are visible it means there is additional information hidden on the page The hidden information is indicated by dark blue text with an arrow You can view the hidden information by clicking the dark blue text e Some topics include animated videos that show you how to use a particular feature These animations are identified by a video camera icon followed by the words Show me how When you click the Show me how link text the animation runs in a new window Help toolbar The Help toolbar shown below contains buttons that enable you to move around the topics in the Help You can move backwards and forwards through topics that you have already viewed or you can click the Home button to return to the main page in the HP Photosmart Software Help User Guide 15 Chapter 2 eo E Show Hide Back Forward iO Eo Home Print Options pit The Help toolbar also contains buttons for changing the way the onscreen Help appears on your computer screen For example if you need more room to view the help topics in the display area on the right you can hide the Contents Index and Search tabs by clicking the Hide button Finally the Print button enables you to print the pa
177. wing diagram highlights features for finding your way around the Help 1 Contents Index and Search tabs 2 Display area 3 Help toolbar Contents Index and Search tabs The Contents Index and Search tabs enable you to find any topic in the HP Photosmart Software Help e Contents User Guide 13 El 3 a 3 o 2 oO 5 3 o Ey o 5 Chapter 2 The Contents tab provides a top down view of the topics in the Help similar to the table of contents in a book This is a useful way to find all the information provided about a single feature such as printing photos For information on tasks and features available from the control panel of the HP All in One open the 4300 series Help book near the bottom of the list For troubleshooting information about the HP All in One open the Troubleshooting and support book and then open the 4300 series Troubleshooting book The other books listed on the Contents tab provide information on using the HP Photosmart Software to complete tasks on the HP All in One Sections that contain subtopics are indicated in O the list by a book icon To view a list of the subtopics within a book click the sign next to g the book icon The sign changes to a sign when the section is already expanded To view Y the information in a topic click the book name or p lt topic name on the Contents tab The selected topic appears in
178. x 95 warranty 109 white strip clean 72 HP Officejet 4300 All in One series
179. x list supported in your country region Junk Fax Blocker Set Up does not appear in the Basic Fax Setup menu ES Note This feature is not supported in all countries regions If it is not Set the junk fax mode By default Block Junk Fax mode is turned On If you do not subscribe to a caller ID service through your phone provider or do not want to use this feature you can turn off this setting To set the junk fax mode 1 Press Setup 2 Press 4 and then press 6 63 Chapter 6 64 This selects Basic Fax Setup and then selects Junk Fax Blocker Set Up 3 Press 4 to select Block Junk Fax 4 Press to select On or Off and then press OK Add numbers to the junk fax list There are two ways to add a number to your junk list You can select numbers from your caller ID history or you can enter new numbers The numbers in your junk list will be blocked if Block Junk Fax mode is set to On To select a number from the caller ID list 1 Press Setup 2 Press 4 and then press 6 This selects Basic Fax Setup and then selects Junk Fax Blocker Set Up 3 Press 1 and then press 1 This selects Add Number to Junk List and then selects Select Number 4 Press to scroll through the numbers from which you have received faxes When the number you want to block appears press OK to select it 5 When the Select Another prompt appears do one of the following Ifyou want to add another number to the list of junk fax number
180. y accomplish tasks such as making a copy or sending a fax from the HP All in One This section describes the HP All in One hardware features and control panel functions The HP All in One at a glance Control panel features Menu overview Text and symbols Use the software The HP All in One at a glance User Guide Label Description Document feeder tray Control panel display also referred to as the display Paper guides Control panel Print cartridge door Input tray Tray extender oo N oO oa A w Paper width guide M IA19AQ E E 2 S gt o Chapter 1 continued Label Description 9 Document catcher 10 Document catcher extender 11 Handset handset model only 12 Power connection 13 Rear USB port 14 1 LINE fax and 2 EXT phone ports 15 Rear door 16 Rear door access tab Control panel features The following diagram and related table provide a quick reference to the HP All in One control panel features 4 a P Label Name and Description 1 Speed Dial Selects a speed dial number 2 Redial Pause Redials the most recently dialed number or inserts a 3 second pause in a fax number 3 Lighter Darker Lightens or darkens black and white faxes being sent 4 Fax Resolution Adjusts the resolution for black and white faxes being sent 4 HP Officejet 4300 All in One series continue
181. zard Windows or Fax Setup Utility Mac runs The registration process runs ONOARWNS If any of these things did not occur there might be a problem with the installation To check the installation on a Windows computer verify the following e Start the HP Solution Center and check to make sure the following buttons appear Scan Picture Scan Document Send a Fax If the icons do not appear immediately you might need to wait a few minutes for the HP All in One to connect to your computer Otherwise see Some of the buttons are missing in the HP Solution Center Windows e Open the Printers dialog box and check to see that the HP All in One is listed e Look in the system tray at the far right of the Windows taskbar for an HP All in One icon This indicates that the HP All in One is ready When insert the CD ROM into my computer s CD ROM drive nothing happens 4 e c Ez o a 3 e e Ss Solution If the installation does not run automatically you can start it manually To start the installation from a Windows computer 1 From the Windows Start menu click Run 2 Inthe Run dialog box enter d setup exe and then click OK If your CD ROM drive is not assigned to drive letter D enter the appropriate drive letter To start the installation from a Mac 1 Double click the CD icon on your desktop to view the contents of the CD 2 Double click the installation icon User Guide 89 Chapter 11

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