HP Officejet 4311 All-in-One Printer Setup Guide
Contents
1. IMPORTANT To ensure that the software is installed correctly do not connect the USB cable until step 17 Follow the steps in order If you have problems during setup see Troubleshooting in the last section Your device might be different trom the illustrations in this guide Remove tape and cardboard Make sure to remove all tape and cardboard on the inside of the device Locate components Windows CD control panel faceplate may be attached print cartridges phone cord power cord and adapter Purchased separately The contents of your box may differ HP Officejet 4300 All in One series Setup Guide 4 Unfold paper trays 5 Attach the control panel faceplate if not attached a Fit the faceplate tabs into the slots on top of the device b Rotate the faceplate down Then firmly press down on the front corners until they both snap into place IMPORTANT Make sure that all edges are even with the device and that all buttons come through the holes in the faceplate The control panel faceplate must be attached for the HP All in One to work Load plain white paper into the bottom tray Do not force paper too far into the input tray or it might cause a paper jam 2 HP All in One Connect the power cord and adapter IMPORTANT To ensure Ny that the software is installed correctly do not EE gt connect the USB cable until step 17 ES a a 12. LINE Connect one end of the supplied phone cord to the phone port 1 LINE and the other to a kaS wall jack b 2 EXT Follow the step below if you want to connect your phone answering machine to the HP All in One b Remove the plug from the 2 EXT port and then plug your phone or answering machine cord into the port See the User Guide for additional fax setup information J i mcan Se So a as See the User Guide if you want to use your own phone cord or if you have any of these features e DSL e VolP FolP e ISDN e Voice mail e Distinctive ring Press the On button After you press the On button wait for the print cartridge prompt before continuing HP All in One 3 0 Open the print cartridge door Lift the print cartridge door The print carriage moves to the right side Pull the tab to remove the tape from both print cartridges IMPORTANT Do not touch copper colored contacts or retape the cartridges CAUTION The device must be On before you can insert the print cartridges a Slide the tri color print cartridge into the left slot as shown b Push the top part of the cartridge firmly up and into the slot until it snaps into place 4 HP All in One 3 Insert the black print cartridge a Slide the black print cartridge into the right slot b Push the top part of the cartridge firmly up and into the slot until it
3. access door or from inside the device Problem The Remove and check print cartridges message appears after you insert print cartridges Action Remove print cartridges Make sure you remove all tape from the copper contacts Re insert the cartridges and then close the print cartridge door Problem Windows only You did not see the screen telling you when to connect the USB cable Action Remove and then re insert the HP All in One Windows CD Refer to Step 16 ETE Problem Windows only The Microsoft Add Hardware screen appears peee Action Click Cancel Unplug the USB cable and then insert the HP All in One one Windows CD Refer to Steps 16 and 17 Pea dis yii rae Pa retard be dio Problem Windows only The Device Setup Has Failed To Complete screen appears Action Verify that the control panel faceplate is firmly attached Unplug the device and plug it in again Check all connections Make sure the USB cable is plugged into the computer Do not plug the USB cable into a keyboard or non powered hub Refer to Steps 5 and 17 To access the HP Photosmart Software help on a Windows computer 1 In the HP Solution Center click the tab for your HP All in One 2 In the Device Support area click Onscreen Guide or Troubleshooting To access the HP Photosmart Software Help on a Mac 1 From the Finder Help menu choose Mac Help 2 From the Help Viewer Library menu choose HP Photosmart Mac Help Copyri
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5. snaps into place c Make sure both cartridges are secure Close the print cartridge door a Press OK to print the alignment page Make sure you have loaded plain white paper in the bottom tray b Remove the alignment page from the output tray c Place the alignment page face down into the document feeder as shown in diagram c d Press OK to scan the alignment page After the page has scanned alignment is complete HP All in One 5 5 Turn on your computer a Turn on your computer login if necessary and then wait for the desktop to appear b Close any open programs 6 Insert the correct CD Windows Users Mac Users a Insert the green HP All in One Windows CD a Insert the gray HP All in One Mac CD b Follow the onscreen instructions to install the b Continue to the next page software c On the Connection Type screen make sure to select directly to this computer Continue to the next page NOTE If the startup screen does not appear double click My Computer double click the CD ROM icon and then double click setup exe 6 HP All in One 7 Connect the USB cable Windows Users a Follow the onscreen instructions until you see the prompt to connect the USB cable This may take several minutes b Once the prompt appears connect the USB cable to the port on the back of the HP All in One and then to any USB port on your computer c Follow the onscreen instr
6. uctions Complete the Fax Setup Wizard and Sign Up Now screens After you complete software installation you are finished Connect You Dewoe Now 1 Make nse he Gevce n powered on 2 Connect the USS cathe _ pou we unabile to connect your device nowy click thes bow and then cich Nant ho firish rutaling the softeewre You can conmect you devos later It you do not see this screen see Troubleshooting in the last section Mac Users a Connect the USB cable from your computer to the USB port on the back of the device b Insert the HP All in One CD Double click the HP All in One Installer icon c Make sure you complete all screens including the Setup Assistant A A v ID a p Bl Introduction Use the HP All In One Setup Assistant to configure your HP All In One device The HP All In One Setup Assistant will gather important information about your system and collect your personal information This information will be used by the Setup Assistant to setup the selected HP All In One device and the bundled software 4 Back f Next D HP All in One 7 Trou bleshooting Q8081 90136 Problem The paper jam message appears on the display Action Lift the control panel and gently remove any jammed paper Make sure that you removed all packaging tape After you have cleared the jam make sure you press the control panel back into place You may also need to remove any jammed paper from the rear
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