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HP LaserJet 5000 User's Manual

1. 97 Checking the Printers Configuration 100 Menu Map 2 eee 100 Configuration Page 222 si2densttecthsiariceds seek 101 PCL or PS Font List 103 Service and Support Hewlett Packard Warranty Statement 105 Service During and After the Warranty Period 106 Limited Warranty for Toner Cartridge Life 107 Service Information Form eee eae 108 HP Software License Terms 0 aa 109 Worldwide Sales and Service Offices 110 EN EN Specifications OVGIVIOW 24 kak BARA AA BARBARA DAA KAKA Cheetos KR A 1 Paper Specifications 2a daa TALA HASSAN CAL atededes A 2 Supported Sizes and Weights of Paper A 3 Supported Types of Paper a A 6 0 HA A 9 Transparencies e eee eee A 9 Vellum rispan teens eed dae ye beens Yaw dae ee A 10 Envelopes 0 0c eee eee ees A 10 Card Stock and Heavy Paper 4 A 12 Printer Specifications 22 aagaw EDGE sb eeacesie WANG A 14 Physical Dimensions 0 0000 e eee eee A 14 Environmental Specifications A 17 Serial Cable Specifications A 19 Control Panel Menus Overview APA AAP AA B 1 Information Menu B 2 Paper Handling Menu 0 000 eee B 3 Print Quality Menu Kk a AGA KG ee AG KK AG edad B 5 Printing Menu ee eee B 7 Configuration Menu AA PA AAP B 10 EO MENU tn s
2. Programs and fonts can be stored on the printer s file system At bootup time these entities are loaded into RAM These entities can take a long time to load into RAM depending on the size and number of entities being loaded The specifies a sequence number indicating the current program being loaded Load the requested paper into Tray 1 Press Go if the desired paper is already loaded in Tray 1 Press Value to scroll through the available types and sizes Press Select to accept the alternate type or size EN There is no available memory in the printer The current job might not print correctly and some resources such as downloaded fonts or macros might have been deleted You might want to add more memory to the printer page C 1 Chapter 4 Problem Solving 81 Printer Messages Continued Message Explanation or Recommended Action The printer changed its memory settings because it did not have enough memory to use the previous settings for I O Buffering and Resource Saving This usually occurs after removing memory from the printer adding a duplexer or adding a printer language You might want to change memory settings for I O Buffering and Resource Saving although default settings are usually best or add more memory to the printer page C 1 The printer did not have enough free memory to print the entire job The remainder of the job will not print and will be cleared from
3. Menu Cycles through the control panel menus Press the right end of the button to move forward or the left end of the button to move backward Item Cycles through the selected menu s items Press the right end of the button to move forward or the left end of the button to move backward Value Cycles through the selected menu item s values Press to move forward or to move backward Select e Saves the selected value for that item An asterisk appears next to the 12 Chapter 1 selection indicating that it is the new default Default settings remain when the printer is switched off or reset unless you reset all factory defaults from the Resets Menu e Prints one of the printer information pages from the control panel Printer Basics EN Note EN Control Panel Menus For a complete list of control panel items and possible values see page B 1 Press Menu for access to all control panel menus When additional trays or other accessories are installed in the printer new menu items automatically appear To change a control panel setting 1 Press Menu until the desired menu appears 2 Press Item until the desired item appears 3 Press Value until the desired setting appears 4 Press Select to save the selection An asterisk appears next to the selection in the display indicating that it is now the default 5 Press Go to exit the menu Settings in the printer driver and s
4. Check that the power supplied to the printer is steady and meets printer specifications page A 17 J Print speed is slower than expected Simplify the print job Add more memory to the printer page C 1 Turn banner pages off See your network administrator From the Configuration Menu in the printer s control panel turn the paper reforming setting off page B 14 A control panel setting is not taking effect Check settings in the printer driver or software application Printer driver and software commands override control panel settings EN YES Does the job print as expected continued p Go to step 5 NO The print Pages are job is not not fed a qualit formatted correctly or are P SPE 7 correctly damaged p i Check that you are using the proper printer driver page 18 Check the software settings See the software help Try a different font Downloaded resources might have been lost You might need to download them again EN Make sure paper is loaded correctly and that the guides are not too tight or too loose against the paper stack See the sections on loading paper starting on page 30 If you are having problems printing custom size paper see page 53 If pages are wrinkled or curled or if the image is skewed on the page see page 89 Adjust the print resolution page B 5 Check that REt is on
5. 1 Press Menu until 2 Press Item until Ft appears 3 Press Select to print the configuration page Figure 24 is a sample configuration page Numbers in the sample printout match the numbers in the table The content of the configuration page varies depending on the options currently installed in the printer Chapter 4 Problem Solving 101 HP LaserJet 5000 Series printers O ae Configuration Page 1 Paper Trays and Options Figure 24 Sample Configuration Page 1 Printer Information Lists the serial number HP JetSend IP addresses page counts and other information for the printer 2 Installed Personalities Lists all printer languages that are installed such as PCL and and Options PS and lists options that are installed in each DIMM slot and EIO slot 3 Event Log Lists the number of entries in the log the maximum number of entries viewable and the last three entries 4 Memory Lists printer memory PCL Driver Work Space DWS and I O buffering and resource saving information 5 Security Lists the status of the printer s control panel lock control panel password and disk drive 6 Paper Trays and Lists the size settings for all trays and lists optional paper Options handling accessories that are installed 102 Chapter 4 Problem Solving EN Note EN PCL or PS Font List Use the font lists to see which fonts are currently installed in the printer The font li
6. misformed characters troubleshooting 89 90 Mopier Mode setting B 13 MS Windows 3 1 95 or NT help 18 network software 22 printer drivers 15 software 14 20 22 23 multi purpose paper ordering 8 multi purpose tray see Tray 1 N networks HP JetAdmin 14 22 ordering I O cards 9 software for 14 22 troubleshooting Macintosh 97 troubleshooting print problems 93 98 no jobs print troubleshooting 93 noise emissions see acoustic emissions Novell NetWare 22 Novell setting B 18 n up printing 57 NVRAM Error Check Settings message 87 NVRAM Full Check Settings message 87 O Offline message 82 online help 18 online services see front pages iii operating temperature A 18 optional 500 sheet tray see 500 sheet tray optional optional accessories ordering 7 10 tray configurations 5 troubleshooting 96 verifying installation 101 102 warranty 105 106 optional duplex printing accessory see duplex printing accessory optional paper tray see 250 sheet tray or see 500 sheet tray optional orientation paper 40 41 portrait or landscape B 8 printing both sides of paper 38 Orientation setting B 8 OS 2 printer drivers 16 output areas clearing paper jams 75 troubleshooting 96 output bin 26 28 Override A4 With Letter setting B 4 overriding printer settings 17 ozone production E 2 P page count printer 102 Page Protect setting B 12 page skew troubleshooting 89 90 Page Too Complex
7. 5 Make sure the guides touch the edges of the paper without bending it 30 Chapter 2 Printing Tasks EN EN Loading Tray 2 Optional 250 Sheet Tray The following instructions are for loading Tray 2 or an optional 250 sheet paper tray For supported sizes of paper see page A 4 Note To avoid paper jams do not load trays while the printer is printing 1 Pull the tray completely out of the printer Lift the tray cover 2 Rotate the dial in the tray so the printer will read the correct size of paper The toggle switch accesses more sizes An error message will appear in the control panel display if the dial is not set properly Note Setting the dial adjusts the printer s sensors It does not adjust the guides inside the tray 3 Make sure the paper size setting matches the size of paper loaded or the printer might jam or other errors might occur 4 Tilt the blue rear guide toward the front of the tray to detach it Continued on the next page Chapter 2 Printing Tasks 31 32 Chapter 2 Printing Tasks 5 Align the rear guide with the desired paper size With the guide angled slightly toward the front of the tray insert the two front tabs A into the appropriate holes Push the guide upright snapping the center tab B into place The guide must always be placed correctly in the tray even for 11 x 17 or A3 paper 6 Adjust the side guides to the proper size 7 Load the tray For corr
8. Print Quality Menu Continued Item Values Explanation Turn EconoMode on to save toner or off for high quality EconoMode creates draft quality printing by reducing the amount of toner on the printed page by up to 50 Caution HP does not recommend full time use of EconoMode If EconoMode is used full time it is possible that the toner supply will outlast the mechanical parts in the toner cartridge Note It is best to turn EconoMode on or off from the printer driver or software application Driver and software settings override control panel settings Lighten or darken the print on the page by changing the toner density setting The settings range from 1 light to 5 dark but the default setting of 3 usually produces the best results Use a lower toner density setting to save toner Note It is best to change the toner density from the printer driver or software application Driver and software settings override control panel settings No value to select Press Select to print a cleaning page for cleaning excess toner from the paper path In order for the cleaning page to work properly print the page on copier grade paper not bond or rough paper Follow the instructions on the cleaning page For more information see page 69 No value to select This item appears only after a cleaning page has been generated as described above Press Select to process the c
9. Printing Full Bleed Images Full bleed images extend from edge to edge of the page To achieve this effect use larger paper then trim its edges to the desired size Never print directly to the edge of paper This causes toner to accumulate inside the printer which may affect print quality and damage the printer Print on paper up to 12 28 by 18 5 in 312 by 470 mm leaving margins on all four sides of at least 08 inch 2 mm When printing paper wider than 11 7 inches 297 mm always use the rear output bin Do not use the optional duplexer when printing this size of paper Chapter 2 Printing Tasks 49 Printing Cards Custom Size and Heavy Paper Custom size paper can be printed from Tray 1 or the optional 500 sheet tray For paper specifications see page A 2 Tray Minimum Size Maximum Size Tray 1 3 by 5 inches 12 28 by 18 5 inches 76 by 127 mm 312 by 470 mm Optional 500 Sheet Tray 5 8 by 8 2 inches 11 7 by 16 5 inches 148 by 210 mm 297 by 419 mm OR 11x17 inches 280 by 432 mm The maximum paper weight is 53 Ib 199 g m from Tray 1 and 28 Ib 105 g m from the 500 sheet tray Note Heavy paper and very small or very large custom size paper should be printed from Tray 1 to the rear output bin Open the rear output bin to use it page 28 The printer s control panel can be set for one custom size at a time Do not load more than one size of custom paper into the printer For information on setting custo
10. 1 753 7700 Phone 886 02 717 0055 Thailand FAX 886 02 514 0276 Phone 66 2 666 3900 34 Fax 66 2 666 3935 37 Hardware Repair Center call North 886 02 717 9673 Hardware Repair Center and Central 886 04 327 0153 Extended Warranty Support Contact South 886 080 733 733 Phone 66 2 661 3900 x 6001 6002 Extended Warranty Support Contact Phone 886 02 714 8882 Customer Information Center Phone 66 2 661 3900 x 3211 Fax 66 2 661 3943 Turkey United Kingdom Venezuela Hewlett Packard de Venezuela S A Los Ruices Norte 3A Transversal Edificio Segre Caracas 1071 Phone 58 2 239 4244 Fax 58 2 239 3080 112 Chapter 5 Service and Support EN Specifications Overview This appendix includes Paper specifications Printer specifications e Cable specifications EN Specifications A 1 Note Caution Paper Specifications HP LaserJet printers produce excellent print quality This printer accepts a variety of media such as cut sheet paper including recycled paper envelopes labels transparencies vellum and custom size paper Properties such as weight grain and moisture content are important factors affecting printer performance and output quality The printer can use a variety of paper and other print media in accordance with the guidelines in this manual Paper that does not meet these guidelines may cause the following problems poor prin
11. 17500 Trans Canada Highway South Service Road Kirkland Qu bec H9J 2X8 Phone 1 514 697 4232 Fax 1 514 697 6941 Hewlett Packard Canada Ltd 5150 Spectrum Way Mississauga Ontario L4W 5G1 Hewlett Packard de Chile Avenida Andres Bello 2777 of 1 Los Condes Santiago Chile China Hewlett Packard Co Ltd Level 5 West Wing Office China World Trade Center No 1 Jian Guo Men Wai Avenue Beijing 100004 Phone 86 10 6505 3888 x 5450 Fax 86 10 6505 1033 Hardware Repair Center and Extended Warranty Support Phone 1 905 206 4725 z Phone 86 10 6262 5666 Fax 1 905 206 4739 X 6101 2 86 10 6261 4167 Colombia Czech Republic Denmark Hewlett Packard Colombia Calle 100 No 8A 55 Torre C Oficina 309 Bogota Colombia Hewlett Packard s r o Novodvorsk 82 CZ 14200 Praha 4 Phone 42 2 613 07111 Fax 42 2 471 7611 Hewlett Packard A S Kongevejen 25 DK 3460 Birker d Denmark Phone 45 99 1000 Fax 45 4281 5810 110 Chapter 5 Service and Support EN Worldwide Sales and Service Offices Continued Far East Region Hewlett Packard Asia Pacific Ltd 17 21 F Shell Tower Times Square 1 Matheson Street Causeway Bay Finland Hewlett Packard Oy Piispankalliontie 17 FIN 02200 Espoo France Hewlett Packard France 42 Quai du Point du Jour F 92659 Boulogne Cedex Hong Kong Phone 358 9 887 21 Phone 33 146 10 1700 Ph
12. B 9 problem solving printer errors 71 103 Process Cleaning Page setting B 6 product return 105 106 108 Product Stewardship acoustic emissions A 18 consumables see supplies energy consumption see power consumption memory expansion C 2 noise emissions see acoustic emissions paper specifications A 2 A 13 using recycled E 5 parts supply 8 10 E 6 photoconductive drum E 3 power consumption A 17 E 2 product return 105 106 108 product take back see product return return 105 106 108 supplies availability 7 10 E 6 paper 8 toner cartridge 8 64 66 107 E 2 E 3 E 6 using recycled paper E 5 warranty options E 6 standard 105 106 product take back see product return proportional spaced fonts D 4 ProRes 1200 B 5 PS allocating memory to B 11 C 6 drivers function 18 included with printer 15 printing font list 103 B 2 troubleshooting error page 93 PS Memory setting B 11 Q quality print problems 71 89 90 A 7 with low toner 65 66 Quick Sets 56 R Ram Disk Device Failure message 82 Ram Disk File Operation 6 Index Failure message 82 Ram Disk File System Is Full message 83 Ram Disk Is Write Protected message 83 Ram Disk setting B 13 Ram Disk Size setting B 13 Ready light 11 rear door latches locating 6 rear output bin clearing paper jams 75 locating 6 using 28 recycled paper using E 5 recycling used toner cartridges 64 E 3 E 4 redist
13. because they require you to change settings from a software application the printer driver or the printer s control panel The printer driver allows you to Create Quick Sets to save the printer s setup information for different kinds of print jobs Print pages with a watermark in the background Print the first page of a document on a different kind of paper than the rest of the pages e Print multiple pages on one sheet of paper See Using Features in the Printer Driver on page 56 Tray 1 can be used in several different ways See Customizing Tray 1 Operation on page 58 If you frequently use several kinds of paper or share the printer with others print by type and size to ensure that print jobs always print on the desired paper See Printing by Type and Size of Paper on page 60 EN Chapter 2 Printing Tasks 25 Selecting the Output Bin The printer has two output locations the rear output bin and the top output bin To use the top output bin be sure the rear output bin is closed To use the rear output bin open it The following table shows the minimum and maximum sizes of paper supported in the output bins Top Output Bin Rear Output Bin Width From 3 9 to 11 7 inches wide From 3 to 12 28 inches wide 100 to 297 mm wide 76 to 312 mm wide Length From 5 to 18 5 inches long 127 to 470 mm long Guidelines If paper coming out of the top output bin has problems such as ex
14. 11 Hex to the computer from the printer s transmit data pin when the printer is able to accept data and sends Xoff DC3 13 Hex when the printer is not ready for data Hardware Flow Control hardware handshaking EN By definition hardware handshaking is performed when two programs manipulate RS 232 control pins DTR DSR RTS and CTS to achieve a hardware based form of flow control In DTR DSR handshaking the sender asserts DTR Data Terminal Ready before sending the first character in a stream of data and waits for DSR Data Set Ready to be asserted in return RTS CTS handshaking is similar but uses the Request To Send and Clear To Send pins rather than Data Terminal Ready In either case the sender delays transmitting data until the receiver is ready Specifications A 19 Hewlett Packard offers the following serial cables and adapter for use with the printer HP Part Number Description C2932A 9 to 9 pin M F RS 232 Serial Cable 3m C2933A 9 to 25 pin M F RS 232 Serial Cable 3m C2809A 9 to 25 pin M F Serial Cable Adapter With the C2809A serial cable adapter installed on the printer you can connect a 25 pin cable connector to the printer The adapter pin connections are shown below 25 to 9 Pin Adapter C2809A Standard DB 25 Printer DB 9 female adapter end male adapter end 2 Transmit Data 2 Transmit Data 3 Receive Data 3 Receive Data 6 Data Set Ready 4 Data Set Ready 7 Sig
15. Card stock should lie flat with less than 0 2 inch 5 millimeters of curl e Condition Make sure card stock is not wrinkled nicked or otherwise damaged Sizes Use only card stock within the following size ranges minimum 3 by 5 inches 76 by 127 mm maximum 12 28 by 18 5 inches 312 by 470 mm Before loading card stock in Tray 1 make sure it is regular in shape and not damaged Also make sure the cards are not stuck together Card Stock Guidelines If cards curl or jam try printing from Tray 1 and opening the rear output bin Set margins at least 0 08 inch 2 mm away from the edges of the paper Specifications A 13 Printer Specifications Physical Dimensions 55 in 139 8 cm 24 6 in 62 5 cm 11 9 in 30 3 cm Wo 9 75 Ul 8L Wo E72 u 9 8L 18 5 in 47 0 cm 4 3 in 11 0 cm Figure A 2 HP LaserJet 5000 Printer Dimensions top and side views A 14 Specifications EN 55 in 139 8 cm i 24 6 in 62 5 cm 11 9 in 30 3 cm Wo 0 79 Ul A YZ 6 1 in 15 5 cm Figure A 3 HP LaserJet 5000 N 5000 GN Printer Dimensions top and side views Specifications A 15 EN 55 in 139 8 cm 24 6 in 62 5 cm 11 9 in 30 3 asa 0 Oo 0000 Wo G GZ Ul 1 62 Figure A 4 Maximum Accessories Configuration top and side views Printer Weight Without Toner C
16. EN Selecting an Alternate PPD 1 Open the Chooser from the Apple menu 2 Click the LaserWriter icon 3 If you are on a network with multiple zones select the zone in the AppleTalk Zones box where the printer is located 4 Click the printer name you want to use in the Select a PostScript Printer box Double clicking will immediately generate the next few steps 5 Click Setup This button might read Create for first time setup 6 Click Select PPD 7 Find the desired PPD in the list and click Select If the desired PPD is not listed choose one of the following options Select a PPD for a printer with similar features Select a PPD from another folder Select the generic PPD by clicking Use Generic The generic PPD allows you to print but limits your access to printer features 8 In the Setup dialog box click Select and then click OK to return to the Chooser If you manually select a PPD an icon might not appear next to the selected printer in the Select a PostScript Printer box In the Chooser click Setup click Printer Info and then click Update Info to bring up the icon 9 Close the Chooser Renaming the Printer If you are going to rename the printer do this before selecting the printer in the Chooser If you rename the printer after selecting it in the Chooser you will have to go back into the Chooser and reselect it Use the Set Printer Name feature in the HP LaserJet Utility to rename the pri
17. Some languages might have memory set aside for resource saving without requiring all languages to do so Any time the amount of memory dedicated to a specific language is changed all languages will lose all saved resources including any unprocessed print jobs GF No language resource saving is performed and language dependent resources such as fonts and macros are lost when language or resolution changes GH An item will appear for each installed language that allows the user to allocate a particular amount of memory to that language s resource saving area See the items below The printer automatically determines the amount of memory to use for each installed language s resource saving area For more information see page C 6 and up This value depends on the amount of installed memory Thig item appears only when i Select the amount of memory used or saving PCL resources Printer default is the minimum amount of memory needed to perform resource saving for PCL Press Value to change settings by increments of 10 up to 100 KB or by increments of 100 above 100 KB For more information see page C 6 K and up This value depends on the amount of installed memory This item appears only when F i Select the amount of memory used for saving PS resources Printer default is the minimum amount of memory needed to perform resource saving for PS Press Value
18. and press N dBase 2 CHR 27 command 2 CHR 27 EN Printer Commands D 3 Selecting PCL Fonts PCL printer commands for selecting fonts can be found on the PCL Font List page 103 A sample section is shown below Notice the two variable boxes for symbol set and point size Univers Medium Scale lt esc gt lt esc gt s1p EE v0s0b4148T 1 01 Note These variables must be filled in or the printer will use defaults For example if you want a symbol set that contains line draw characters select the 10U PC 8 or 12U PC 850 symbol set Other common symbol set codes are listed in the table on page D 7 Fonts are either fixed or proportional in spacing The printer contains both fixed fonts Courier Letter Gothic and Lineprinter and proportional fonts CG Times Arial Times New Roman and others Fixed spaced fonts are generally used in applications such as spreadsheets and databases where it is important for columns to line up vertically Proportional spaced fonts are generally used in text and word processing applications D 4 Printer Commands EN Common PCL Printer Commands Common PCL Printer Commands Function Command Options Job Control Commands Reset Number of Copies 2 sided 1 sided printing EcE Ec amp L X Ec amp L S n a 1 to 999 0 Simplex 1 sided printing 1 Duplex 2 sided with long edge binding 2 Duplex 2 sided with short edge bi
19. voids and curled or bent edges If you are unsure what type of paper you are loading such as bond or recycled check the label on the package of paper Some paper causes print quality problems jamming or damage to the printer Symptom Problem with Paper Solution Poor print quality or toner Too moist too rough too Try another kind of paper adhesion smooth or embossed faulty between 100 250 Sheffield Problems with feeding paper lot 4 6 moisture content Dropouts jamming curl Stored improperly Store paper fat i its moisture proof wrapping Increased gray background shading Use lighter paper a Open the rear output bin Excessive curl Problems with feeding Open the rear output bin Use i Set F page B 14 Set FUSER Too moist wrong grain direction or short grain construction Jamming damage to printer Cutouts or perforations Do notuse paper with cutouts or perforations Problems with feeding Ragged edges Use good quality paper Note EN Do not use letterhead paper that is printed with low temperature inks such as those used in some types of thermography Do not use raised letterhead The printer uses heat and pressure to fuse toner to the paper Make sure that any colored paper or preprinted forms use inks that are compatible with the printer s temperature 392 F or 200 C for 0 1 second Specifications A 7 Paper Weight Equivalence
20. wil pull paper from that tray first B Ap be assigned to Tray 1 using the option the next item in this menu when E This allows Tray 1 to be used as a reserved tray For more information see page 58 For supported paper sizes see page A 3 ppears only when 1 4 Set the value to correspond with the paper size currently loaded in Tray 1 Thisi For supported paper types see page A 6 This item appears only when TREY i l E Set the value to correspond with the paper type currently loaded in Tray 1 For supported paper types see page A 6 Set the value to correspond with the paper type currently loaded in Tray 2 For supported paper types see page A 6 This item appears only when a third paper tray is installed Set the value to correspond with the paper type currently loaded in Tray 3 EN For supported paper types see page A 6 This item appears only when a fourth paper tray is installed Set the value to correspond with the paper type currently loaded in Tray 4 Control Panel Menus B 3 Paper Handling Menu Continued Item Values Explanation Feed the paper manually from Tray 1 rather than aut ically from a tray When MEME GH and Tray 1 is empty the printer goes offline when it receives a print job and displays For more information see page 59 This item appears only when an optional duplexer is installed Set
21. 39 81 2 1678 59020 13 1 252 4647 14 3 3335 8622 Korea Malaysia Netherlands New Zealand Norway Portugal Philippines Singapore Spain Sweden Switzerland German Switzerland French Taiwan Thailand United Kingdom United States 82 2 769 0543 60 3 298 2478 31 20 0800 222420 64 9 356 6642 47 800 11319 351 1 0505 313342 65 291 7951 65 275 7251 46 2 079 5743 41 1 0800 551527 34 900 993123 2 41 1 0800 551526 886 2 719 5589 66 2 661 3511 44 134 0800 960271 1 800 333 1917 EN Customer Support Options Worldwide The service and support chapter of this user s guide contains worldwide sales and service addresses and phone numbers for countries not listed here Customer Support and Product Repair Assistance for the U S and Canada Refer to the service and support chapter of this user s guide for additional product repair information Call 1 208 323 2551 Monday through Friday from 6 am to 6 pm Mountain Time free of charge during the warranty period However your standard long distance phone charges still apply Have your system nearby and your serial number ready when calling If you know your printer needs repair call 1 800 243 9816 to locate your nearest HP authorized service provider or call 1 800 633 3600 for HP centralized service
22. 79 control panel 13 B 1 B 20 verifying current 100 103 show event log B 2 600 dpi B 5 size settings 30 34 47 48 50 54 58 60 61 size paper A 3 A 6 slides see transparencies small paper printing 28 see also custom size paper soft fonts 103 software drivers 14 18 21 help for drivers 18 HP FontSmart 19 HP JetAdmin 14 22 HP JetSend 20 HP JobMonitor 19 HP LaserJet Utility for Macintosh 21 HP ToolBox 19 included with printer 14 license 109 Macintosh 15 21 networks 14 22 troubleshooting print problems 93 Windows 14 20 22 23 Solaris 22 special paper manually feeding 59 EN printing 40 55 specifications acoustic emissions A 18 card stock A 12 A 13 electrical A 17 envelopes A 10 A 12 general A 18 heavy paper A 12 A 13 labels A 9 paper A 2 A 13 printer A 14 A 18 serial cable A 19 A 21 transparencies A 9 vellum A 10 speed printing A 18 B 5 transmitting data B 16 B 17 status see printer messages storing envelopes A 12 toner cartridges 64 straight through paper path 28 Sun OS 22 supplies availability 7 10 E 6 ordering 8 10 paper 8 support agreements 105 106 E 6 see also front pages iv SupportPack see HP SupportPack support worldwide see front pages v switching printer languages 18 B 10 syntax for printer commands D 2 D 4 T TCP IP protocol setting B 19 TCP IP setting B 18 3 hole punched paper duplexing 38 orientation 40 41 300 dpi B 5
23. 90901 English C4110 90926 English C4110 90976 English C4110 99001 English 10 Chapter 1 Printer Basics EN Control Panel Layout The printer s control panel consists of the following 2 line display Ready Data Attention CD CB Ca Go Menu Item Value Cancel e Job Select o Figure 4 Control Panel Layout Control Panel Lights Light Indication Ready The printer is ready to print Data The printer is processing information Attention Action is required See the control panel display EN Chapter 1 Printer Basics 11 Key Go Control Panel Keys Function e Places the printer either online or offline e Prints any data residing in the printer s buffer e Allows the printer to resume printing after being offline Clears most printer messages and places the printer online e Allows re ola to continue printing with an error message such as Ni or e a ianua feed request if Tray 1 is loaded afid i FTE has been set from the Paper Handling Menu in the printer s control panel e Overrides a manual feed request from Tray 1 by selecting paper from the next available tray e Exits the control panel menus To save a selected control panel setting first press Select Cancel Job Cancels the print job that the printer is processing The time it takes to cancel depends on the size of the print job Press it only once
24. Accessories and Supplies Call 1 800 538 8787 U S or 1 800 387 8164 Canada HP Support Assistant compact disc This support tool offers a comprehensive online information system designed to provide technical and product information on HP products To subscribe to this quarterly service in the U S or Canada call 1 800 457 1762 In Hong Kong Indonesia Malaysia or Singapore call Fulfill Plus at 65 740 4477 HP Service Information To locate HP authorized dealers call 1 800 243 9816 U S or 1 800 387 3867 Canada EN HP Support Continued HP Service Agreements Call 1 800 446 0522 U S or 1 800 268 1221 Canada HP FIRST HP FIRST Fax will deliver detailed troubleshooting information on common software and troubleshooting tips for your HP product Call from any touch tone phone and request up to three documents per call These documents will be sent to the fax of your choice Australia Austria Belgium Dutch Belgium French Canada China Denmark English outside of U K Finland France Germany Hong Kong Hungary India Indonesia Italy Japan 61 43 32 32 1 86 45 31 3 9272 2627 1 0660 8128 2 0800 11906 2 0800 17043 800 333 1917 10 6505 5280 8001 0453 20 681 5792 358 9 0800 13134 33 49 146 0800 905900 081 0061 852 2506 2422 36 91 682 6035 62 21 352 2044
25. If the optional duplexer will not duplex you might need to install more memory page C 1 96 Chapter 4 Problem Solving properly and is functional page 101 Go to page 79 EN Troubleshooting Flowchart for Macintosh Users YES 1 Can you print from a software application p Print a short document from a No software application The Macintosh computer is not communicating with the printer Make sure the printer s control panel displays page 91 Make sure the correct printer driver is selected in the Chooser There will be a printer icon beside the name If the printer resides on a network with multiple zones make sure the correct zone is selected in the AppleTalk Zones box in the Chooser Make sure the correct printer has been chosen in the Chooser by printing a configuration page page 101 Make sure the name of the printer displayed on the configuration page matches the printer in the Chooser Make sure AppleTalk is active Select this in the Chooser Make sure the computer and printer are on the same network From Control Panels in the Apple menu select the Network or the AppleTalk control panel and then choose the correct network for example LocalTalk or EtherTalk EN Auto Setup did not automatically set up the printer Set up the printer manually by selecting Configure Reinstall the printer software See the getting started guide
26. Information 0 00 0000 ee es 4 COMMOUPAUONS xda KIA heh Se eee eat eie eG de See eee ss 4 Printer Parts and Locations 0 0000 e ewes 6 Accessories and Supplies a 7 Suggested Accessories a 7 Ordering Information 2 i credsacetidesiecaseenceda 8 Control Panel Layout cv veces see cae seed vsiewed ceans 11 Control Panel Lights ada eee Ka AGA 11 Control Panel Kaya a ama DL h ha K ian 12 Control Panel Menus 0 0a 13 Printer Software eee 14 Printer Drivers sicreti cerea a 15 Software for Windows cee ee eee 17 Software for Macintosh Computers 21 Software for Networks cee ee eee eee 22 Printing Tasks OVEIMMIOW APA PAA AA AA AA ed 25 Selecting the Output Bin 0 0 eee eee 26 Printing to the Top Output Bin 2 00 27 Printing to the Rear Output Bin 0 28 Loading Tray ic mamamana akma i aa PDA AA 30 Loading Tray 2 Optional 250 Sheet Tray 31 Loading the 500 Sheet Tray Optional 33 Printing Both Sides of Paper Optional Duplexer 35 Printing Special Paper 2 40 lt 20rechweigs Seteaaeeeuxand 40 Printing Letterhead Prepunched or Preprinted Paper 40 Printing Envelopes 0 cee eee 42 Printing Labels c c04 maga se eedes deed eeestaeanads 44 Printing Transparencies 2 0 eee eee ee 46 Printing Rotated
27. Paper 0 0 00 e eee ee eee 47 Printing Full Bleed Images 0 0 eee ee eee 49 Printing Cards Custom Size and Heavy Paper 50 Printing Vellum 2 cece eee 55 Contents 7 8 Contents Advanced Printing Tasks a 56 Using Features in the Printer Driver 56 Customizing Tray 1 Operation aa 58 Printing by Type and Size of Paper 60 Printer Maintenance OVENVIEW aa KAG bach Aeon 63 Managing the Toner Cartridge 02000000 64 HP Policy on Non HP Toner Cartridges 64 Toner Cartridge Storage 64 Toner Cartridge Life Expectancy 64 Continue Printing When Toner is Low 65 Cleaning the Printer 2 0 eee eee eee eee 67 Problem Solving Overview 2 eens 71 Clearing Paper Jams 2 0ss60ss0e00e5seeebee bb eye es 72 Clearing Jams from the Input Tray Areas 73 Clearing Jams from the Top Cover Area 74 Clearing Jams from the Output Areas 75 Clearing Jams from the Optional Duplexer 76 Solving Repeated Paper Jams 78 Understanding Printer Messages 79 Correcting Output Quality Problems 89 Determining Printer Problems 0 91 Troubleshooting Flowchart as sanaaa 91 Troubleshooting Flowchart for Macintosh Users
28. Table Use this table to determine approximate equivalent points in weight specifications other than U S bond weight For example to determine the equivalent of 20 Ib U S bond weight paper in U S cover weight locate the bond weight in row 3 second column and scan across the row to the cover weight in the fourth column The equivalent is 28 Ib Shaded areas indicate a standard weight for that grade U S ee ee ee ae ee ee eee pana jii Wal t a o at pe ps mm 1 16 41 22 27 33 37 60 60 2 17 43 24 29 35 39 64 64 3 20 50 28 34 42 46 75 75 4 21 54 30 36 44 49 80 80 5 22 56 31 38 46 51 81 81 6 24 60 33 41 50 55 90 90 7 27 68 37 45 55 61 100 100 8 28 70 39 49 58 65 105 105 9 32 80 44 55 67 74 120 120 10 34 86 47 58 71 79 128 128 11 36 90 50 62 75 83 135 135 12 18 39 100 55 67 82 91 148 148 13 19 42 107 58 72 87 97 157 157 14 20 43 110 60 74 90 100 163 163 15 23 47 119 65 80 97 108 176 176 16 53 134 74 90 110 122 199 199 1 U S Post Card measurements are approximate Use for reference only A 8 Specifications EN Caution Caution EN Labels To avoid damaging the printer use only labels recommended for use in laser printers If you have problems printing labels use Tray 1 and open the rear output bin Never print on the same sheet of labels more than once Label Construction When selecting labels consider t
29. The JetDirect Menu is not accessible The JetDirect Menu appears Select whether the IPX SPX protocol stack in Novell NetWare networks for example is enabled on or disabled off Select whether the DLC LLC protocol stack is enabled on or disabled off Select whether the TCP IP protocol stack is enabled on or disabled off Select whether the Apple EtherTalk protocol stack is enabled on or disabled off B 18 Control Panel Menus i The IPX SPX Menu is not accessible The IPX SPX Menu appears In the IPX SPX Menu you can specify the frame type parameter used on your network The default is HUTE to automatically set and limit the frame type to the one detected For Ethernet cards include EH E p For Token Ring cards frame type selections include 7 2 In the IPX SPX Menu for Token Ring cards you can also specify NetWare Source Routing parameters which includ default Fe EN EIO Menu Continued Item Values Explanation HEE The TCP IP Menu is not accessible The TCP IP Menu appears In the TCP IP Menu you can specify for TCP IP parameters to be automatically loaded froma bootp or DHCP server when the printer is turned on If you specify Gi you can manually set selected TCP IP parameters from the control panel You can manually set each byte of the IP address IP Subnet Mask SM Syslog Server LG and Default Gateway GW Also you
30. and 5000 GN 1 year return to printers HP 1 HP warrants HP hardware accessories and supplies against defects in materials and workmanship for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products may be either new or like new 2 HP warrants that HP software will not fail to execute its programming instructions for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software media which does not execute its programming instructions due to such defects 3 HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted customer will be entitled to a refund of the purchase price upon prompt return of the product 4 HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use 5 The warranty period begins on the date of the delivery or on the date of installation if installed by HP If customer schedules or delays HP installation more than 30 days after delivery warranty begins on the 31st day from delivery EN Chapter 5 Service and Support 105 6 Warranty does not apply
31. be printed facing up and the top short edge toward the right if they are letter or A4 size For other sizes see page 41 Try opening the rear output bin page 28 to prevent curl and other problems Figure 14 Printing Labels 44 Chapter 2 Printing Tasks EN Caution EN Do not Failure to follow these instructions can damage the printer Do not load the trays to capacity because labels are heavier than paper Do not use labels that are separating from the backing sheet wrinkled or damaged in any way Do not use labels that have the backing sheet exposed Labels must cover the entire backing sheet with no exposed spaces Do not feed a sheet of labels through the printer more than once The adhesive backing is designed for only one pass through the printer Do not print on both sides of labels Chapter 2 Printing Tasks 45 Printing Transparencies Use only transparencies recommended for use in laser printers For transparency specifications see page A 9 Load transparencies in Tray 1 with the side to be printed facing up and the top edge toward the right To prevent transparencies from becoming too hot or sticking together use the top output bin by closing the rear output bin page 27 Remove each transparency from the output bin before printing another e Place transparencies on a flat surface to cool after removing them from the printer Figure 15 Printing Transparencies 46 C
32. connector connector Serial interface Parallel interface Network I O ial connector or hard disk Figure 2 Printer Parts front and rear views 6 Chapter 1 Printer Basics EN Accessories and Supplies You can increase the capabilities of the printer with optional accessories and supplies Note Use accessories and supplies specifically designed for the printer to ensure optimum performance The printer supports two enhanced input output EIO cards Other accessories and options are available For ordering information see the following page Suggested Accessories HP JetDirect print server EIO card Hard disk El Duplex Printing O card Accessory or duplexer for 2 sided printing Memory or Flash DIMM 250 sheet feeder and tray 500 sheet feeder and tray Figure 3 Optional Accessories EN Chapter 1 Printer Basics 7 Ordering Information Use only accessories specifically designed for this printer To order an accessory contact an HP authorized service or support provider See the HP Support pages at the front of this user s guide Ordering Information Item Description or Use Part Number 500 Sheet Paper Feeder Paper feeder and one 500 sheet C4115A and Tray tray 250 Sheet Paper Feeder Paper feeder and one 250 sheet C4114A and Tray tray D Duplex Printing Accessory Allows automatic printing on both C4113A duplexer sides of paper I 5 250 Sheet Replacement Replacement
33. flow control a UNIX ion for example The 4 item appears see below This item appears only when i Select the method for generating XONs 4 The printer sends an XON when the printer is online and when sufficient buffer space is available If the host does not receive data within approximately one second the printer will transmit additional XONs at one second intervals until the host receives data Fi The printer sends one XON when it can accept more data or when it is online The printer does not send XONs every second while the printer is online and ready for more data B 16 Control Panel Menus EN 1 0 Menu Continued Item Explanation Select the printer s baud rate speed at which information is transferred for communicating from the computer to the printer Determine whether pin 8 is high or low when the printer is ready HIGH Pin 8 is held high when the printer is ready i Pin 8 is held low when the printer is ready EN Control Panel Menus B 17 EIO Menu 5000 N 5000 GN EIO enhanced input output Menus depend on the particular accessory product installed in an EIO slot of the printer If the printer contains an HP JetDirect print server EIO card you can configure basic networking parameters using the EIO Menu These and other parameters can also be configured through HP JetAdmin EIO Menu Item Values Explanation
34. from HP FontSmart See the software help for more information The EIO disk is protected and no new files can be written to it Disable the write protection through HP JetAdmin The flash disk DIMM had a critical failure and no longer can be used Remove the flash disk DIMM and replace it with a new one The requested operation could not be performed You might have attempted an illegal operation such as trying to download a file to a non existent directory Delete files from the flash disk DIMM or add another one Download or delete files from HP JetAdmin and download or delete fonts from HP FontSmart See the software help for more information 80 Chapter 4 Problem Solving EN Printer Messages Continued Message Explanation or Recommended Action The flash disk DIMM is protected and no new files can be written to it Disable the write protection through HP JetAdmin An input paper handling device has a condition that needs attention before printing can resume See the documentation that came with the paper handling device for assistance The printer is unable to print the current job because the duplexer s front cover is not installed or not inserted correctly Re insert the duplexer s front cover The printer is unable to print the current job because the specified tray x is open or not inserted correctly Re insert the specified tray alternates with
35. if they include support for the printer If not contact the software manufacturer or distributor and request a driver for the printer 16 Chapter 1 Printer Basics EN Software for Windows Use the Typical Install or Custom Install option to install the HP software This includes several printer drivers For more information see page 15 Note Network Administrators If the printer is attached to a network before you can print the printer must be configured for that network using HP JetAdmin or similar network software See the getting started guide Access the Windows Printer Driver To configure the driver access it in one of the following ways Temporarily Change Settings Change Default Settings Operating System from a software application across all applications Windows 95 and From the File menu click Print Click the Start button point to Windows NT 4 0 and then click Properties The Settings and then click Printers actual steps can vary this is the Right click the printer icon and most common method choose Properties Windows 3 1x and From the File menu click Print From the Windows control panel Windows NT 3 51 click Printers and then click double click Printers highlight Options The actual steps can the printer and click Setup vary this is the most common method Note Settings in the printer driver and software application override control panel settings Software application settings override
36. loading custom size paper 51 52 envelopes 43 paper trays 30 34 Index 3 Loading Program message 81 locating paper jams 72 locking control panel 21 locking out paper trays 60 loose toner troubleshooting 89 90 A 7 Macintosh network cable kit ordering 9 PPDs 15 21 99 printer drivers 15 21 selecting alternate PPD 99 serial cable ordering 9 software for 21 troubleshooting flowchart 97 98 maintaining the printer 63 69 maintenance message 63 82 Maintenance Message setting B 14 Manual Feed setting B 4 Manually Feed message 81 manually feeding paper 59 manuals ordering 10 margins custom size paper 53 envelopes 42 A 12 mass storage devices installing C 8 ordering 9 material safety data sheet E 6 maximum paper size 50 A 3 media see paper memory allocated to printer languages B 11 C 6 changing O buffer size C 7 changing resource saving C 6 checking installation C 5 expansion A 18 C 1 C 8 information on configuration page 102 installation location 6 installing DIMMs C 2 C 5 installing mass storage device C 8 ordering 9 Memory Full Stored Data Lost message 81 Memory Settings Changed message 82 Memory Shortage Job Cleared message 82 Memory Shortage Page Simplified message 82 Menu key 12 menu map B 2 printing 13 100 4 Index menu tree see menu map menus control panel B 1 B 20 messages printer 71 79 88 MEt B 12 Minimum Install option 15 minimum paper size 50 A 3
37. memory Press Go to continue Change the Resource Saving setting from the printer s control panel page C 6 or add more memory to the printer page C 1 The printer had to compress the job in order to fit it in available memory Some data loss might have occurred Press Go to continue You might want to add more memory to the printer page C 1 Press Go to place the printer online To ensure optimum print quality the printer prompts you to have routine maintenance performed every 150 000 pages Contact an HP authorized service or support provider to perform routine printer maintenance See the HP Support pages at the front of this user s guide The RAM disk had a critical failure and can no longer be used Turn the printer off and then turn the printer on to clear the message The requested operation could not be performed You might have attempted an illegal operation such as trying to download a file to a non existent directory 82 Chapter 4 Problem Solving EN Printer Messages Continued Message Explanation or Recommended Action Delete files and then try again or turn the printer off and then turn the printer on to delete all files on the device Delete files using HP JetAdmin HP FontSmart or another software utility See the software help for more information If the message persists increase the size of the RAM disk Change the RAM disk size from the Configu
38. page 101 The amount of memory used by the fonts is listed next to the language Round this figure up to the nearest 100 KB For example if 475 KB are shown 500 KB should be reserved 5 From the Configuration Menu set FEI the value determined in step 4 6 Repeat step 3 You must download all fonts again See the note below to When you change the Resource Saving setting all downloaded resources such as fonts or macros will need to be downloaded again unless they are stored on an optional hard disk or flash DIMM C 6 Printer Memory and Expansion EN Note EN O Buffering To allow the computer to continue working without waiting for the print job to finish queuing the printer uses a portion of its memory an I O buffer to hold jobs in progress If I O buffering is off no memory is reserved for this function In most cases it is best to let the printer automatically reserve memory for I O buffering For each megabyte of memory added to the printer 100 kilobytes are reserved To speed network printing you might want to increase the amount of memory reserved for I O buffering To change the I O Buffer setting H page B 15 to the desired value 2 Also from the I O Menu set i When you change the I O Buffer setting all downloaded resources such as fonts or macros will need to be downloaded again unless they are stored on an optional hard disk or flash DIMM Printer Memor
39. printer driver settings EN Chapter 1 Printer Basics 17 Choose the Right Printer Driver for Your Needs Choose a printer driver based on the way you use the printer e Use the PCL 6 driver to take full advantage of the printer s features Unless backward compatibility with previous PCL drivers or older printers is necessary the PCL 6 driver is recommended Use the PCL be driver if you want print results to look comparable to those from older printers Certain features are not available in this driver Do not use the PCL 5e driver provided with this printer with older printers Use the PS driver for compatibility with PostScript Level 2 needs Certain features are not available in this driver The printer automatically switches between PS and PCL printer languages Printer Driver Help Each printer driver has help screens that can be activated either from the Help button the F1 key or a question mark symbol in the upper right corner in the printer driver depending on the Windows operating system used These help screens give detailed information about the specific driver Printer driver help is separate from the software application help 18 Chapter 1 Printer Basics EN Note EN HP ToolBox Access HP ToolBox from a printer icon on the desktop in Windows 3 1x or onthe Windows 95 and Windows NT 4 0 Taskbar HP ToolBox provides one step access to the current status of the printer and a list of all available featu
40. prints or generate copies of a print job HP s printer control language See PS Having pre designed forms already printed on the paper Program files that allow a software application to communicate with the printer and use its features On screen instructions regarding the use of the printer driver Glossary 1 printer software printer software help PS size software application source type universal tray watermark 2 Glossary Any or all of the software shipped with the printer The printer is packaged with a compact disc containing the software needed to access all of the printer s features If the printer has been correctly set up the appropriate software is already installed On screen instructions regarding the use of the printer software Help screens which can be activated from the Help button or a question mark symbol in the printer software PostScript Level 2 Emulation or Level 1 Emulation for Windows 3 1x A printer language provided with the printer In this user s guide paper size refers to the dimensions of a sheet of paper or other print media A computer program or package developed for sale to the general public In this user s guide paper source refers to the paper tray where paper or other print media is loaded In this user s guide paper type refers to the unique properties of paper or other print media such as rough transparency labels etc A paper
41. software as defined in FAR 52 227 19 Jun 1987 or any equivalent agency regulation or contract clause whichever is applicable You have only those rights provided for such Software and any accompanying documentation by the applicable FAR or DFARS clause or the HP standard software agreement for the product involved EN Chapter 5 Service and Support 109 Worldwide Sales and Service Offices Worldwide Sales and Service Offices Before calling an HP Sales and Service office be sure to contact the appropriate Argentina Hewlett Packard Argentina S A Montafieses 2140 50 60 1428 Buenos Aires Australia Hewlett Packard Australia Ltd 31 41 Joseph Street Blackburn VIC 3130 Customer Support Center Phone 54 1 787 7100 Phone 61 3 272 2895 number listed in the front of this Fax 54 1 787 7213 Fax 61 3 898 7831 user s guide Hardware Repair Center Phone 61 3 272 8000 Extended Warranty Support Phone 61 3 272 2577 Customer Information Center Phone 61 3 272 8000 Austria Belgium Brazil Hewlett Packard GmbH Hewlett Packard Belgium S A NV Edisa Hewlett Packard SA Lieblgasse 1 Boulevard de la Woluwe Woluwedal Alameda Rio Negro 750 A 1222 Vienna 100 102 06454 050 Alphaville Barueri SP Phone 43 1 25000 555 B 1200 Brussels Phone 55 11 7296 8000 Fax 43 1 25000 500 Phone 32 2 778 31 11 Fax 32 2 763 06 13 Canada Chile China Hewlett Packard Canada Ltd
42. the correct size of paper The toggle switch accesses more sizes An error message will appear in the control panel display if the dial is not set properly 8 Slide the tray into the printer Note If you want to print by type and size of paper from the printer driver configure the tray settings in the printer s control panel to match the type of paper loaded in each tray page 60 EN Note EN Guidelines for Printing Custom Size Paper Do not attempt to print on paper smaller than 3 inches 76 mm wide or 5 inches 127 mm long Set page margins at least 17 inch 4 23 mm away from the edges Setting Custom Paper Sizes When custom paper is loaded size settings need to be selected from the software application the preferred method the printer driver and from the printer s control panel All settings in the printer driver and software application except configuring custom paper sizes override control panel settings Software application settings override printer driver settings The control panel must be set if the PCL 5e driver is used or custom paper is loaded long edge first X is longer than Y 3 in 76 mm Optional 500 Sheet Tray Figure 18 Printing Custom Size Paper Chapter 2 Printing Tasks 53 If the settings are not available from the software set the custom paper size from the control panel 1 From the Printing Menu set i 2 From the Printing Menu select
43. the EIO slots print a configuration page page 101 EN Printer Memory and Expansion C 1 Installing Memory C 2 Printer Memory and Expansion Caution Static electricity can damage dual in line memory modules DIMMs When handling DIMMs either wear an antistatic wrist strap or frequently touch the surface of the DIMM s antistatic package then touch bare metal on the printer If you have not already done so print a configuration page to find out how much memory is installed in the printer before adding more memory page 101 1 Turn the printer off Unplug the power cord and disconnect any cables If an optional duplexer is installed you will need to remove the rear section and the cable tray first Go to page C 4 2 Loosen the two captive thumb screws on the back of the printer 3 Grasp the screws and pull the formatter board out of the printer Place it on a flat non conductive surface 4 Remove the DIMM from the antistatic package Hold the DIMM with fingers against the side edges and thumbs against the back edge Align the notches on the DIMM with the DIMM slot Check that the locks on each side of the DIMM slot are open or outward 5 Press the DIMM straight into the slot press firmly Make sure the locks on each side of the DIMM snap inward into place To remove a DIMM the locks must be released EN EN 6 Slide the formatter board back into the printer and tighten the two
44. to change settings by increments of 10 up to 100 KB or by increments of 100 above 100 KB For more information see page C 6 Control Panel Menus B 11 Configuration Menu Continued Item Values Explanation This item tages only after message diablay page 84 Memory Enhancement technology MEt attempts to guarantee that all pages will print Ifthe page does not print turn FAGE PRC iJE message Ifthis occurs simplify the print job or install additional memory page C 1 Set the amount of time that a clearable warning is displayed on the printer s control panel x Warning messages display on the control panel until the end of the job from which they were generated GH Warning messages display on the control panel until Go is pressed Determine how the printer reacts to errors i4 If an error occurs that prevents printing the message will display and the printer will go offline for 10 seconds before returning online If an error occurs that prevents printing the message will remain on the display and the printer will remain offline until Go is pressed If the printer is on a network you will probably want to turn IE to OM id message will first appear when the toner e is almost out of toner About 100 to 300 sheets can still be pane The puna will continue to print id message is displayed ba The printer will go offline and wait for furth
45. to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or e improper site preparation or maintenance 7 TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE 8 HP will be liable for damage to tangible property per incident up to the greater of 300 000 or the actual amount paid for the product that is the subject of the claim and for damages for bodily injury or death to the extent that all such damages are determined by a court of competent jurisdiction to have been directly caused by a defective HP product 9 TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE THE CUSTOMER S SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HPOR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE 10FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMIT
46. tray that can be adjusted for many paper sizes Text printed on the background of a page EN Index Numerics 1200 dpi B 5 250 sheet tray loading 31 32 ordering 8 paper orientation 41 paper specifications A 4 2 sided printing see duplex printing accessory 2 up printing 57 300 dpi B 5 3 hole punched paper duplexing 38 orientation 40 41 500 sheet tray optional loading 33 34 48 51 54 ordering 8 paper orientation 41 paper specifications A 2 A 5 A 7 600 dpi B 5 A A4 rotated printing 47 48 Access Denied Menus Locked message 13 79 accessories ordering 8 10 types of 7 verifying installation 101 102 warranty 105 106 accessory connector 6 acoustic emissions A 18 adapters ordering 9 pin connections A 20 additional drivers obtaining 14 adhesive on envelopes printing with A 11 adjusting memory settings C 6 adjusting paper stop 29 advanced printing tasks 25 56 61 allocating memory to printer language B 11 C 6 Append CR To LF setting B 9 Attention light 11 authorized dealers locating see front pages iii Auto Continue EN setting 79 B 12 AutoCAD printer driver 16 B Background Printing Macintosh 98 backlight turning off B 10 Bad Duplexer Connection message 79 Bad Optional Tray Connection message 79 Bad Serial Transmission message 85 basic printing tasks 25 baud rate B 17 benefits printer 2 3 bidirectional parallel communication setting B 16 Bindin
47. will aienea reinitialize when it becomes idle Hk and up This value depends on the amount of installed memory EN Determine the size of ne RAM ae This item appears i 4 or Press Value to aa sallinde pe increments of 100 Note This setting cannot be changed if a i Changing this value will cause the printer to reinitialize when it becomes idle Control Panel Menus B 13 Configuration Menu Continued Item Values Explanation Determine how the printer behaves when a paper jam occurs rl The printer automatically selects the best mode for printer jam recovery usually 4 This is the default setting HH The printer automatically reprints pages aner a paper jam is cleared The printer does not reprint pages following a paper jam Printing performance might be increased with this setting Paper reforming has two main purposes 1 To reduce jams wrinkles and bent corners when printing on both sides of a sheet of paper duplexing 2 To reduce bent corners and wrinkles when printing on one side of a sheet of narrow media such as legal rotated letter or rotated A4 t d will be slower when Pri This item appears only after the FE 5 message displays OFF The PERF thi PRINTER H message will be cleared and will not be displayed again until the next maintenance is due The message should not be turned off unless the printer maint
48. 0 103 TrueType fonts 19 1200 dpi B 5 250 sheet tray loading 31 32 ordering 8 paper orientation 41 paper specifications A 4 2 sided printing see duplex printing accessory 2 up printing 57 Type setting B 4 type settings 60 61 B 3 Typical Install option 15 17 U Unexpected Paper Sizes message 85 uninstalling fonts 19 Unit of Measure setting B 7 UNIX see HP UX Unsupported Size In Tray message 83 upgrading printer memory C 1 Use x x Instead message 83 user s guide ordering 10 V Value key 12 VCCI statement Japan E 8 vector graphics D 1 vellum printing 55 solving repeated jams 78 specifications A 10 viewing print queue 19 W warranty options E 6 standard 105 106 toner cartridge limited 107 watermark printing 56 wavy paper troubleshooting 89 90 weight of printer A 16 weight paper A 3 A 6 weight paper equivalence table A 8 Wide A4 setting B 9 Windows help 18 network software 14 22 printer drivers 15 software 14 20 22 23 Windows NT 3 51 PCL 5e printer driver 16 WordPerfect 5 1 printer driver 16 World Wide Web addresses see front pages iii wrinkled paper troubleshooting 89 Index 7 90 A 10 wrong printer selected troubleshooting Macintosh 98 wrong tray troubleshooting 96 X X Dimension setting B 8 Y Y Dimension setting B 8 8 Index EN O HEWLETT PACKARD Copyright 1998 Hewlett Packard Co Printed in USA Manual Part No C4110 909
49. 0 pages A typical business letter is about 5 coverage This assumes that print density is set to 3 and EconoMode is off These are the default settings 64 Chapter 3 Printer Maintenance EN EN Continue Printing When Toner is Low When toner is low the printer s control panel displays the 1 message If the TOH message displays but the printer continues printing iis set to the default setting If the printer stops printing when low toner is detected 7 is set to 370F To resume printing press Go The printer will continue to display 7 toner cartridge Gbi until you replace the Select Or from the Configuration Menu in the control panel page B 12 Redistributing the Toner When toner is low faded or light areas might appear on a printed page You might be able to temporarily improve print quality by redistributing the toner The following procedure might allow you to finish the current print job before replacing the toner cartridge Chapter 3 Printer Maintenance 65 Redistributing the Toner continued 1 Open the top cover 2 Remove the toner cartridge from the printer WARNING Avoid reaching too far into the printer The adjacent fusing area might be hot Caution To prevent damage to the toner cartridge do not expose it to light for more than a few minutes 3 Rotate the toner cartridge and gently shake it from side to side to redistribute the toner No
50. 01 Printed on at least 50 Total Recycled Fiber with at least 10 Post Consumer Paper C4110 90901
51. 114 mm 75 transparencies Thickness 0 005 in to 0 007 in 0 127 mm to 0 178 mm 50 labels 20 to 28 Ib 75 to 105 g m 10 envelopes 1 The printer supports a wide range of paper sizes Check the printer software for supported sizes To print custom size paper see page 50 2 Capacity may vary depending on paper weight and thickness and environmental conditions EN Specifications A 3 Tray 2 or Optional Dimensions 250 Sheet Tray 8 5 by 11 in Letter Fen ea 8 3 by 11 7 in i 210 by 297 mm Executive 7 25 by 10 5 in 184 by 267 mm Legal 8 5 by 14 in i 216 by 356 mm 7 2 by 10 in Ga 182 by 257 mm 5 8 by 8 2 in ki 148 by 210 mm 11 by 17 in A 279 by 432 mm A3 11 7 by 16 5 in 297 by 420 mm B4 JIS 10 1 by 14 3 in 257 by 364 mm Weight 16 to 28 Ib 60 to 105 g m Capacity 250 sheets of 20 Ib 75 g m3 paper 1 The printer supports a wide range of media sizes Check the printer software for supported sizes 2 Capacity may vary depending on media weight and thickness and environmental conditions A 4 Specifications EN 500 Sheet Tray paba s a Optional Dimensions Weight Capacity Letter 8 5 by 11 in Letter R3 216 by 279 mm A4 8 3 by 11 7 in A4 R3 210 by 297 mm Executive 7 25 by 10 5 in 184 by 267 mm isgal 8 5 by 14 in 9 216 by 356 mm 6 9 by 9 9 in Ba IS
52. 17 You can also control the printer by changing settings in the printer s control panel Use the control panel to access printer features not supported by the printer driver or software application Printer driver and software commands override the printer s control panel settings You can print a menu map from the control panel that shows the current printer configuration page 13 This appendix lists all the items and possible values for the printer Default values are listed in the Item column Additional menu items can appear in the control panel depending on the options currently installed in the printer Control Panel Menus B 1 Information Menu This menu contains printer information pages that give details about the printer and its configuration To print an information page scroll to the desired page and press Select Information Menu Item Explanation The menu map shows the layout and current settings of the control panel menu items For more information see page 100 The configuration page shows the printer s current configuration If an HP JetDirect print server card is installed HP LaserJet 5000 N and 5000 GN printers a JetDirect configuration page will print out as well For more information see page 101 The PCL font list shows all the PCL fonts currently available to the printer For more information see page 103 The PS font list shows all the PS fonts currently available to t
53. 9 2170 Italy 39 2 264 10350 Spain 34 902 321 123 Portugal 351 1 441 7199 Spanish Portuguese In country support numbers If you require support after your warranty has expired or additional product repair services or if your country is not listed below see Worldwide Sales and Service Offices in the service and support chapter of this user s guide Argentina Australia Brazil Canada China Czech Republic Greece Hong Kong Hungary India Indonesia Korea 54 1 781 4059 Japan 81 3 3335 8333 54 1 781 4069 Malaysia 60 3 295 2566 61 3 272 8000 M xico 01 1 525 265 3330 55 11 709 1444 Middle East Africa 41 22 780 7111 1 208 323 2551 New Zealand 64 9 356 6640 86 10 6261 4174 Philippines 63 2 894 1451 86 10 6261 4175 Poland 48 22 608 77 00 86 10 6261 4176 Portugal 351 1 301 7330 86 10 6262 5666 Russia 7 95 923 5001 42 2 471 7321 Singapore 65 272 5300 30 1 689 6411 Switzerland 41 1 753 7111 852 800 7729 Taiwan 886 2 717 0055 36 1 343 0310 Thailand 66 2 661 4011 66 2 661 4012 91 11 682 6035 Turkey 90 1 224 5925 91 11 682 6069 62 21 350 3408 82 2 3270 0700 outside Seoul call 82 80 999 0700 EN EN EN Contents Printer Basics OVGIVICW a NA Nan ete PA Sarid NGA ote had 1 Printer Features and Benefits AA 2 Printer
54. ATES YOUR ACCEPTANCE OF THESE LICENSE TERMS IF YOU DO NOT ACCEPT THESE LICENSE TERMS YOU MAY RETURN THE SOFTWARE FOR A FULL REFUND IF THE SOFTWARE IS BUNDLED WITH ANOTHER PRODUCT YOU MAY RETURN THE ENTIRE UNUSED PRODUCT FOR A FULL REFUND The following License Terms govern your use of the accompanying Software unless you have a separate signed agreement with HP License Grant HP grants you a license to Use one copy of the Software Use means storing loading installing executing or displaying the Software You may not modify the Software or disable any licensing or control features of the Software If the Software is licensed for concurrent use you may not allow more than the maximum number of authorized users to Use the Software concurrently Ownership The Software is owned and copyrighted by HP or its third party suppliers Your license confers no title to or ownership in the Software and is not a sale of any rights in the Software HP s third party suppliers may protect their rights in the event of any violation of these License Terms Copies and Adaptations You may only make copies or adaptations of the Software for archival purposes or when copying or adaptation is an essential step in the authorized Use of the Software You must reproduce all copyright notices in the original Software on all copies or adaptations You may not copy the Software onto any public network No Disassembly or Decryption You may not d
55. BoCc AaBbCc AOBbCE AaBbCe AaBbCc AaBbCc AGBHCE AaBboc AaBiCc Light Print or Toner Specks Dropouts Lines Fade front or back AaBbCc AaBbCc AaBbCc AaBbCF AaBoCc AaBhec AnBbCc AaBbCce AaBbCc AaBkyCc Ro AaBbCce AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Gray Toner Smear Loose Toner Repeating Background Defects PROS A Cc AaBbCce AaBb CG Aa BoCc ten AaBbCce ASBboG BbCc AaBbCc AsBb Oc Aa BCE AaBbCC AaBb EG ABRE lAGBbe AaBbCe AaBbCc AGBBET Ag BCE AaBbCc AQBbCc Misformed Page Skew Curl or Wave Wrinkles or Characters Creases Figure 23 Examples of Output Quality Problems EN Chapter 4 Problem Solving 89 Light Print or Fade Toner Specks Dropouts Lines Gray Background Toner Smear Loose Toner Repeating Defects Misformed Characters Page Skew Curl or Wave Wrinkles or Creases Troubleshooting Steps Follow the steps in the order they are listed 1 Print a few more pages to see if the problem will correct itself 2 Clean the inside of the printer page 67 or use the printer s cleaning page page 69 3 Make sure EconoMode is off in the software and in the control panel page B 6 4 Turn over the stack of paper in the tray Also try rotating the paper 180 s wv s 5 Check the paper or other print media type and quality pages A 2 through A 13 6 Check the printer s enviro
56. C 801 4 1988 prEN 55024 4 1992 0 5 kV Signal Lines 1 0 kV Power Lines IEC 1000 3 2 1995 EN61000 3 2 1995 IEC 1000 3 3 1994 EN61000 3 3 1995 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 2 VCCI 2 AS NZS 3548 1992 CISPR 22 1993 Class B Supplementary Information The product herewith complies with the requirements of the following Directives and carries the CE marking accordingly the EMC directive 89 336 EEC the Low Voltage Directive 73 23 EEC 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation January 15 1997 For Compliance Information ONLY contact Australia Contact European Contact Product Regulations Manager Hewlett Packard Australia Ltd 31 41 Joseph Street Blackburn Victoria 3130 Australia Your Local Hewlett Packard Sales and Service Office or Hewlett Packard Gmbh Department HQ TRE Standards Europe Herrenberger Stra e 130 D 71034 B blingen FAX 49 7031 14 3143 USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise ID 83707 0015 Phone 208 396 6000 EN Regulatory Information E 7 WARNING
57. HEWLETT Ap PACKARD English HP LaserJet 5000 5OOON and 5000 GN Printers User s Guide HP LaserJet 5000 5000 N and 5000 GN Printers User s Guide Copyright Hewlett Packard Company 1998 All Rights Reserved Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws Publication number C4110 90901 First Edition May 1998 Hewlett Packard Company 11311 Chinden Boulevard Boise Idaho 83714 Warranty The information contained in this document is subject to change without notice Hewlett Packard makes no warranty of any kind with respect to this information HEWLETT PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FORA PARTICULAR PURPOSE Hewlett Packard shall not be liable for any direct indirect incidental consequential or other damage alleged in connection with the furnishing or use of this information Trademark Credits Adobe PostScript and Adobe Photoshop are trademarks of Adobe Systems Incorporated which may be registered in certain jurisdictions Arial Monotype and Times New Roman are U S registered trademarks of the Monotype Corporation CompuServe is a U S trademark of CompuServe Inc Helvetica Palatino Times and Times Roman are trademarks of Linotype AG and or its subsidiaries in the U S and other countries Microsoft MS Windows
58. Novell NetWare e HP UX Solaris SunOS e OS 2 The software for these systems is not included on the compact disc with the printer but is available from the Internet If you do not have access to the Internet see the HP Support pages at the front of this user s guide to obtain this software Network Administrators If the printer is attached to a network before you can print the printer must be configured for that network using HP JetAdmin or similar network software See the getting started guide 22 Chapter 1 Printer Basics EN EN HP Web JetAdmin This web based HP JetAdmin software should be installed on a web server The following systems are supported Windows NT 2 HP UX OS 2 The software for these systems is not included on the compact disc with the printer but is available from the Internet If you do not have access to the Internet see the HP Support pages at the front of this user s guide to obtain this software Chapter 1 Printer Basics 23 24 Chapter 1 Printer Basics EN Printing Tasks Overview This chapter presents basic printing tasks such as Selecting the output bin Loading the trays e Printing on both sides of paper with the optional duplexer e Printing on special paper such as letterhead and envelopes This chapter also introduces some advanced printing tasks to help you take full advantage of the printer s features These tasks are advanced
59. O 176 by 250 mm 7 2 by 10 in Ba JIS 182 by 257 mm A5 5 8 by 8 2 in 16 to 28 Ib 500 sheets of 20 Ib 148 by 210 mm 60 to 105 g m 75 g m paper 11 by 17 in Naal 279 by 432 mm A3 11 7 by 16 5 in 297 by 420 mm 10 1 by 14 3 in B4 JIS 257 by 364 mm 5 8 by 8 2 to 11 7 by 16 5 in OR 4 11 by 17 in Custom 148 by 210 to 297 by 419 OR 280 by 432 mm 1 The printer supports a wide range of media sizes Check the printer software for supported sizes 2 Capacity may vary depending on media weight and thickness and environmental conditions 3 To print rotated paper see page 47 4 To print custom size paper see page 50 EN Specifications A 5 Optional Duplex Printing aid Accessory duplexer Minimum 5 8 by 8 3 inches 148 by 210 mm Maximum 11 7 by 17 inches 297 by 432 mm Weight 16 to 28 Ib 60 to 105 g m 1 The printer supports a wide range of media sizes Check the printer software for supported sizes A 6 Specificat Supported Types of Paper The printer supports the following types of paper plain letterhead prepunched bond color rough 2 vellum ions preprinted transparency labels recycled card stock user defined 5 types EN Guidelines for Using Paper For best results use conventional 20 Ib 75 g m paper Make sure the paper is of good quality and free of cuts nicks tears spots loose particles dust wrinkles
60. O cards C 8 fonts 19 HP FontSmart 19 HP JetAdmin 14 22 HP JetSend 20 mass storage devices C 8 memory C 2 C 5 software 14 toner cartridges 64 Insufficient Memory message 84 interface accessories ordering 9 troubleshooting 93 internal fonts 103 B 8 IP addresses current 102 Item key 12 I O Buffer setting B 15 I O buffer changing size C 7 I O cards installing C 8 ordering 9 I O Menu B 15 B 17 O Timeout setting B 15 J Jam Recovery setting B 14 JetAdmin see HP JetAdmin JetSend see HP JetSend Job Cancel key see Cancel Job key JobMonitor see HP JobMonitor K keys control panel 12 L labels guidelines A 9 printing 28 44 45 solving repeated jams 78 specifications A 9 landscape orientation B 8 languages control panel 91 languages printer personality allocating memory to B 11 C 6 selecting default B 10 switching 18 B 10 laser safety statement E 8 laser statement for Finland E 9 LaserJet paper see HP LaserJet Paper LaserJet Utility see HP LaserJet Utility LaserWriter printer driver 21 latest drivers obtaining 14 layout options duplexing 39 printing multiple pages on one sheet 57 letterhead paper duplexing 38 orientation 40 41 letter rotated printing 47 48 license for software 109 light printing setting toner density B 6 troubleshooting 89 90 lights control panel 11 turning off PowerSave B 10 lightweight paper printing with 28 lines troubleshooting 89 90
61. Safety Statements Laser Safety Statement The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration has implemented regulations for laser products manufactured since August 1 1976 Compliance is mandatory for products marketed in the United States The printer is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968 Since radiation emitted inside the printer is completely confined within protective housings and external covers the laser beam cannot escape during any phase of normal user operation Using controls making adjustments or performing procedures other than those specified in this user s guide may result in exposure to hazardous radiation Canadian DOC Regulations Complies with Canadian EMC Class B requirements lt lt Conforme a la classe B des normes canadiennes de compatibilit lectromagn tiques lt lt CEM gt gt gt gt VCCI Statement Japan CORB PRUBZESSERESAEMAMBA VCCI ORB CEO SIBARRMHRECT COREL RERRCERTSCEe BRELTWETA CORBMNIULAPTLEV a yE L TE Hahat SHS e 5s SHOT CEMHVET W URORT DD THIEL URRY RUALT FEL E 8 Regulatory Information EN Laser Statement for Finland LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP LaserJet 5000 5000 N 5000 GN laserkirjoitin on kayttajan kannalta turval
62. Select an alternate PPD page 99 The PPD might have been renamed If so select the renamed PPD page 99 Go to step 2 The printer driver icon does not appear in the Chooser Make sure the LaserWriter Chooser extension resides in the Extensions folder If it is not present anywhere on your system then obtain the Macintosh LaserWriter driver from Apple Chapter 4 Problem Solving 97 2 Does the job print as expected NO The print job is not sent to the desired printer Another printer with the same or similar name might have received the print job Verify that the printer name matches the name selected in the Chooser page 99 YES p The print job For other problems check the Contents the Index the printer software help or page 91 The computer cannot be used has incorrect fonts If you are printing an EPS file try downloading the fonts contained in the EPS file to the printer before printing Use the HP LaserJet Utility page 21 If the document is not printing with New York Geneva or Monaco fonts go into the Page Setup dialog box and select Options to deselect substituted fonts 98 Chapter 4 Problem Solving while the printer is printing Turn Background Printing on in the Chooser Status messages will be redirected to the Print Monitor allowing the computer to continue working while the printer is printing EN Note
63. TED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU Service During and After the Warranty Period If printer hardware fails during the warranty period contact an HP authorized service or support provider See the HP Support pages at the front of this user s guide If printer hardware fails after the warranty period and you have an HP Maintenance Agreement or HP Support Pack request service as specified in the agreement e If you do not have an HP Maintenance Agreement or HP Support Pack contact an HP authorized service or support provider See the HP Support pages at the front of this user s guide 106 Chapter 5 Service and Support EN Limited Warranty for Toner Cartridge Life Note The warranty below applies to the toner cartridge that came with this printer This warranty supersedes all previous warranties 7 19 96 HP toner cartridges are warranted to be free from defects in materials and workmanship until the HP toner is depleted The warranty covers any defects or malfunctions in a new Hewlett Packard toner cartridge How long does the The coverage lasts until the HP toner is depleted at which time coverage last the warranty expires How dol know when the The message on the printer s control panel display HP toner is running out provides the first indication that toner is low Toner will likely run out in the
64. Windows and Windows NT are U S registered trademarks of Microsoft Corporation TrueType is a U S trademark of Apple Computer Inc ENERGY STAR is a U S registered service mark of the U S EPA Take a look at all that HP Support has to offer Thank you for your purchase Along with your product you receive a variety of support services from Hewlett Packard and our support partners that are designed to give you the results you need quickly and professionally HP Support Online Services for 24 hour access to information over your modem we suggest these services Obtaining Software Utilities and Electronic Information for U S and Canada For Asia Pacific Countries For Australia New Zealand and India For European English World Wide Web URL Printer drivers updated HP printer software plus product and support information may be obtained from the following URLs in the U S in Europe http www hp com http www2 hp com Printer drivers may be obtained from the following sites in Japan ftp www jpn hp com drivers in Korea http www hp com kr in Taiwan http www hp com tw or from a local driver website of http www dds com tw HP Bulletin Board Service Our electronic download service provides convenient access to HP printer drivers updated HP printer software product information and troubleshooting hints Set your communications software to N 8 1 and dial or use in the U S a
65. age every time the toner cartridge is replaced If the cleaning page is frequently needed try a different type of paper Chapter 3 Printer Maintenance 69 70 Chapter 3 Printer Maintenance EN Problem Solving Clear paper jams Understand printer messages Correct output quality problems Determine printer problems Check printer configuration EN Overview This chapter will help you to troubleshoot and solve printer problems Occasionally paper can jam during printing This section will help you to locate paper jams properly clear them from the printer and solve repeated paper jams Many different messages can appear on the printer s control panel display Some messages tell the printer s current status such as Other messages require an action such as Many of these messages are self explanatory However some messages indicate a problem with the printer or require further action or description This section lists these types of messages and tells what to do if a message persists The printer should produce print jobs of the highest quality If print jobs do not look sharp and clear defects such as lines specks or smears appear on the page or paper is wrinkled or curled use this section to troubleshoot and solve the output quality problem Before you can fix a printer problem you must understand where the problem lies Use the flowchart in this section to determine the printer prob
66. all the time or you us Ma 1 only for manually feeding paper keep the default setting 1 7 in the Paper Handling Menu REY i T means that the printer usually pulls paper from Tray first unless it is empty or closed You can still choose paper from other trays by specifically choosing another tray in the printer driver aay Mode Cassette i means the printer treats Tray 1 like the internal trays Instead of looking for paper in Tray 1 first the printer pulls paper either starting from the bottom tray upward from the tray with the highest capacity to the tray with the least capacity or the tray that matches type or size settings selected from the software When TERY 1 TE is set an option appears in the Paper Handling Menu to configure size as well as type settings for Tray 1 Through the printer driver you can select paper from any tray including Tray 1 by type size or source To print by type and size of paper see page 60 58 Chapter 2 Printing Tasks EN Note EN Manually Feeding Paper from Tray 1 The Manual Feed feature allows you to print on special paper from Tray 1 such as envelopes or letterhead If Manual Feed is selected the printer will print only from Tray 1 Select Manual Feed through the software or printer driver Manual Feed can also be enabled from the Paper Handling Menu in the printer s control panel When Manual Feed is selected if T automatically prints i
67. amahan Bas hn KWAN A eee beans gains B 15 EIO Menu 5000 N 5000 GN 2 22 B 18 Resets Menu 2 eee eee ees B 20 Printer Memory and Expansion eL ARA ed teeta ees a a e A C 1 Installing Memory 0 00 eee C 2 Checking Memory Installation 0 0 C 5 Adjusting Memory Settings 0000ee eee C 6 Installing EIO Cards Mass Storage C 8 Printer Commands Overview 2 D 1 Understanding PCL Printer Command Syntax D 2 Combining Escape Sequences D 3 Entering Escape Characters 005 D 3 Selecting PCL Fonts 02000 e eee eee eee D 4 Common PCL Printer Commands D 5 Contents 9 E Regulatory Information FCC Regulations 0 00 c eee eee E 1 Environmental Product Stewardship E 2 Protecting the Environment 2200000 E 2 Toner Material Safety Data Sheet E 6 Declaration of Conformity 000 cee ee aes E 7 Safety Statements 00 e eee eee eee E 8 Laser Safety Statement 005 E 8 Canadian DOC Regulations aaaeeeaa E 8 VCCI Statement Japan aa E 8 Laser Statement for Finland a E 9 Glossary Index 10 Contents EN Printer Basics EN Overview Congratulations on your purchase of an HP LaserJet 5000 series printer If you have not done so see the getting sta
68. artridge e HP LaserJet 5000 printer 50 Ib 23 kg e HP LaserJet 5000 N 5000 GN printers 75 Ib 34 kg e HP LaserJet 5000 GN printer with duplexer and optional 250 sheet feeder 114 Ib 52 kg A 16 Specifications EN EN Environmental Specifications Electrical Specifications Printer State Power Consumption average in watts Printing 365 Standby 40 PowerSave ae l 27 default activation time 30 minutes Off 0 Minimum Recommended Circuit Capacity 100 127 Volt 10 5 amps 220 240 Volt 5 3 amps Power Requirements Acceptable Line Voltage 100 127 Volt 50 60 Hz 220 240 Volt 50 60 Hz Specifications A 17 Acoustic Emissions Per ISO 9296 Printer State Sound Power Printing 16 pages per minute ppm Lwag 6 6 bels A Printing 8 ppm Lwad 6 3 bels A PowerSave Lwad 4 4 bels A 1 You might want to install printers with sound power Lwad gt 6 3 bels A or more ina separate room or cubicle General Specifications Operating temperature 50 91 F 10 32 C Relative Humidity 20 80 Speed in pages per minute ppm 16 ppm Expandable Memory Up to 100 MB total combining standard and accessory memory DIMMs A 18 Specifications EN Serial Cable Specifications Serial communication is simply the transmission of data one bit at atime With just one bit to transmit at a time data can be transferred with a simple electrical circuit consisting of only two wires In this
69. atin 1 9E Windows 3 1 Latin 2 commonly used in Eastern Europe 5T Windows 3 1 Latin 5 commonly used in Turkey 579L Wingdings Font 0 fixed 1 proportional characters inch 0 10 4 12 elite 2 16 5 16 7 compressed points 0 upright solid 1 italic 4 condensed 5 condensed italic 0 medium book or text 1 semi bold 3 bold 4 extra bold Print a PCL font list to view the command for each internal font page 103 For custom paper replace Custompapertype with the name of the paper and replace the with the number of characters in the name plus 1 Order the PCL 5 PJL Technical Reference Documentation Package for symbol set charts or for more information page 10 3The preferred method is to use the primary pitch command EN Printer Commands D 7 D 8 Printer Commands EN Regulatory Information Note EN FCC Regulations This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If this equipment is not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not o
70. box being recyclable through the returns program Styrofoam end caps which were used to support HP LaserJet toner cartridges during shipping have been replaced with molded end caps made from 100 post consumer paper products For more information in the U S call 1 800 LASERJET 1 800 527 3753 International customers can call their local HP Sales and Service Office for further information regarding the HP Toner Cartridge Recycling Program page 110 Regulatory Information E 3 The diagram below represents how HP LaserJet toner cartridges are recycled UNUSABLE MATERIAL USED TONER USED CARTRIDGE PESTE ALUMINUM 4 gr gt COLLECTION CLEANING A TIC HOUSING AND ibiptcASedehted ai a FOR OTHER INDUSTRY USE RESIDUAL CUSTOMER NEW CARTRIDGE os MELTED R PRODUCTION d INSPECTION CARTRIDGE REMOLDED 1 TONER PARTS MATERIALS Printer and U S Only HP s Hardware Recycling Organization will accept the printer and Parts other HP products when you have no further use for them HP disposes of these products in an environmentally sound manner Many of the functional parts are recovered tested and reused as fully warrantied service parts Used parts are not placed into new product manufacturing The remainder of the product parts which are not functional are recycled if possible For this service call 1 800 535 7933 Europe Only Design for recycling has been incorporated into the printer and its accesso
71. by type of paper see page 60 Figure 19 Printing Vellum Chapter 2 Printing Tasks 55 Advanced Printing Tasks This section will help you take full advantage of the printer s features These tasks are advanced because they require you to change settings from the printer s control panel or the printer driver Using Features in the Printer Driver When you print from a software application many of the printer s features are available from the printer driver To access Windows printer drivers see page 17 Note HP PCL 5e PCL 6 PS and Macintosh drivers are slightly different Check the drivers for available options The PCL 6 driver takes full advantage of the printer s features Settings in the printer driver and software application override control panel settings Software application settings override printer driver settings Saving Printer Setup Information Printer drivers allow you to save the printer settings you use most often as the default settings For example the driver might be set to print on letter size paper portrait orientation with automatic tray selection from the first available tray Some PCL 6 printer drivers will allow you to save printer settings for multiple kinds of print jobs For example you might want to create a Quick Set for envelopes or for printing the first page of adocument on letterhead Look for the Quick Sets option in the Windows PCL 6 printer driver or see the pr
72. can manually set the Timeout time period Note If no IP address is assigned within the first 5 minutes the HP JetDirect print server card will assume a default IP address of 192 0 0 192 The EtherTalk Menu is not accessible The EtherTalk Menu appears In the EtherTalk Menu you can set the AppleTalk phase parameter for your network EN Control Panel Menus B 19 Resets Menu Use this menu with caution You can lose buffered page data or printer configuration settings when you select these items Only reset the printer under the following circumstances You want to restore the printer s default settings e Communication between the printer and computer has been interrupted e You are using both the serial and parallel I O ports and one of the ports is having problems The items in the Resets Menu will clear all memory in the printer while Cancel Job clears only the current job Resets Menu Item Explanation This item clears the printer buffer and the active I O input buffer and makes the control panel defaults current The message might display on the control panel Resetting memory during a print job can result in data loss This item performs a simple reset and restores most of the factory default settings This item also clears the input buffer for the active 1 0 The control panel message might display on the printer s This item performs a sim
73. ccur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase separation between equipment and receiver e Connect equipment to an outlet on a circuit different from that to which the receiver is located e Consult your dealer or an experienced radio TV technician Any changes or modifications to the printer that are not expressly approved by HP could void the user s authority to operate this equipment Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules Regulatory Information E 1 Environmental Product Stewardship Protecting the Environment Hewlett Packard Company is committed to providing quality products in an environmentally sound manner The printer has been designed to minimize impacts on the environment The printer design eliminates Ozone The printer uses charging rollers in the electrophotographic process and Production therefore generates no appreciable ozone gas 03 CFC Usage Class U S Clean Air Act stratospheric ozone depleting chemicals chlorofluorocarbons CFCs for example have been eliminated from the manufacturing of the printer and packaging The printer design reduces E
74. cessive curl try printing to the rear output bin To avoid paper jams do not open or close the rear output bin while the printer is printing Do not print envelopes labels paper wider than 11 7 inches 297 mm wide small custom size paper postcards or light or heavy paper to the top output bin e For printing stacks of large paper only the paper stop on the top output bin prevents long paper from being pushed over the edge of the printer 26 Chapter 2 Printing Tasks EN EN Printing to the Top Output Bin The top output bin collects paper face down in correct order The top output bin should be used for most print jobs and is recommended for printing the following over 50 sheets of paper continuously transparencies Figure 6 Top Output Bin Chapter 2 Printing Tasks 27 Printing to the Rear Output Bin The printer always prints to the rear output bin if it is open Paper comes out of the printer face up with the last page on top To open the rear output bin grasp the handle at the top of the bin and pull the bin down Slide out the first extension then flip open the second extension if necessary Printing from Tray 1 to the rear output bin provides the straightest paper path Opening the rear output bin might improve output quality with the following envelopes labels paper wider than 11 7 inches 297 mm or less than 3 9 inches 100 mm wide small custom size paper postcar
75. d paper jamming might result To avoid personal injury and damage to the printer do not lift the printer with the duplexer installed Before relocating the printer separate the duplexer and optional trays from the printer You might need to configure the printer driver to recognize the duplexer See the printer software help for details To print on both sides of paper make the selection from the software or printer driver See the printer software help If the printer driver does not have this option change the Duplex setting from the Paper Handling Menu in the printer s control panel to 4 Also in the Paper Handling Menu set Binding to long edge or short edge For more information see page 39 Be sure that Tray 2 is in place with its cover down The paper passes over this cover when duplexing Close the rear output bin to use the duplexer page 26 Opening the rear output bin disables the duplexer 36 Chapter 2 Printing Tasks EN EN Separating the Printer from the Duplexer Before you lift the printer always separate the printer from the duplexer 1 Slide the rear section of the duplexer away from the printer 2 Lift the printer off the duplexer EF dieere a TA Figure 9 Separating the Printer from the Duplexer Chapter 2 Printing Tasks 37 Paper Orientation for Printing Both Sides of Paper The duplexer prints the second side of paper fir
76. ddress margins for a Commercial 10 or DL envelope Type of Address Top Margin Left Margin Return Address 0 6 in 15 mm 0 6 in 15 mm Delivery Address 2 in 51 mm 3 5 in 89 mm For the best print quality position margins no closer than 0 6 inch 15 millimeters from the edges of the envelope Envelope Storage Proper storage of envelopes helps contribute to good print quality Envelopes should be stored flat If air is trapped in an envelope creating an air bubble then the envelope may wrinkle during printing Card Stock and Heavy Paper Many types of card stock can be printed from Tray 1 including index cards and postcards Some card stock performs better than others because its construction is better suited for feeding through a laser printer For optimum printer performance do not use paper heavier than 53 Ib 199 g m in Tray 1 or 28 Ib 105 g m in other trays Paper that is too heavy might cause misfeeds stacking problems paper jams poor toner fusing poor print quality or excessive mechanical wear Printing on heavier paper may be possible if the tray is not filled to capacity and paper with a smoothness rating of 100 180 Sheffield is used A 12 Specifications EN Note EN Card Stock Construction e Smoothness 36 53 Ib 135 199 g m card stock should have a smoothness rating of 100 180 Sheffield 16 36 Ib 60 135 g m card stock should have a smoothness rating of 100 250 Sheffield Construction
77. dispatch Post warranty telephone assistance is available to answer your product questions Call 1 900 555 1500 2 50 per minute U S only or call 1 800 999 1148 25 per call Visa or Master Card U S and Canada Monday through Friday from 7 am to 6 pm and Saturday from 9 am to 3 pm Mountain Time Charges begin only when you connect with a support technician Prices subject to change European Customer Support Center Language and In Country Options Available Open Monday through Friday 8 30 18 00 CET HP provides a free telephone support service during the warranty period By calling a telephone number listed below you will be connected to a responsive team waiting to help you If you require support after your warranty has expired you can receive support for a fee through the same telephone number The fee is charged on a per incident basis When calling HP have the following information ready product name and serial number date of purchase and description of the problem English Dutch French Ireland 353 1 662 5525 Belgium 32 2 626 8806 Netherlands 31 20 606 8751 France 33 45 043 9853 Belgium 32 2 626 8807 Italian Switzerland 41 84 880 1111 German Germany 49 180 525 8143 512 5202 Austria 43 1 0660 6386 44 171 512 5202 Norwegian Norway 47 2211 6299 Danish Denmark 45 3929 4099 Finnish Finland 358 9 0203 47288 Swedish Sweden 46 8 61
78. ds e paper lighter than 16 Ib 60 g m or heavier than 28 Ib 105 g m Note Opening the rear output bin disables the optional duplexer if installed and the top output bin Figure 7 Rear Output Bin 28 Chapter 2 Printing Tasks EN Adjust the Paper Stop For printing stacks of large paper only the paper stop on the top output bin prevents long paper from being pushed over the edge of the printer 1 Push in the center of the paper stop to release it 2 Pull the paper stop out until it stops 3 Flip up the end section 4 Adjust the paper stop to the desired size EN Chapter 2 Printing Tasks 29 Loading Tray 1 Note To avoid paper jams do not load trays while the printer is printing Tray 1 is a multi purpose tray that holds a variety of paper including up to 100 sheets of paper 10 envelopes or 20 index cards The printer might pull paper from Tray 1 first To change this see page 58 For supported sizes of paper see page A 3 1 Open Tray 1 and pull out the tray extension 2 If the paper being loaded is longer than 9 in 229 mm flip open the second tray extension 3 Set the side guides to the desired size 4 Load Tray 1 Paper should fit under the arrows and tabs on the guides For correct orientation see page 41 For example load letter A4 A5 Executive and B5 size paper with the long edge toward the printer Load other sizes of paper with the short edge toward the printer
79. e Lagoon Drive Suite 950 Hewlett Packard de M xico S A de 25 12 Miami FL 33126 USA CN Yoido dong Youngdeungpo ku Seoul 150 010 Phone 82 2 769 0114 Fax 82 2 784 7084 Hardware Repair Center Phone 82 2 3270 0700 82 2 707 2174 DeskJet 82 2 3270 0710 Hardware Extended Warranty Support Phone 82 2 3770 0365 Bench 82 2 769 0500 Onsite EN Phone 1 305 267 4220 Prolongaci n Reforma No 700 Lomas de Santa Fe 01210 Mexico D F Phone 011 525 265 3330 Outside Mexico City Phone 01 800 22147 Chapter 5 Service and Support 111 Worldwide Sales and Service Offices Continued Middle East Africa ISB HP Response Center Hewlett Packard S A Rue de Veyrot 39 Netherlands Hewlett Packard Nederland BV Startbaan 16 NL 1187 XR Amstelveen New Zealand Hewlett Packard NZ Limited Ports of Auckland Building Princes Wharf Quay Street Hewlett Packard Norge A S Postboks 60 Skayen Drammensveien 169 N 0212 Oslo Phone 47 2273 5600 Fax 47 2273 5610 Singapore Hewlett Packard Singapore Sales Pte Ltd 450 Alexandra Road Singapore 119960 Phone 65 275 3888 Fax 65 275 6839 Hardware Repair Center and Customer Information Center Phone 65 272 5300 Extended Warranty Support Phone 65 272 5333 Hewlett Packard Polska Al Jerozolimskic 181 02 222 Warszawa Phone 48 22 608 77 00 Fax 48 22 608 76 00 Spain Hewl
80. e control Baha e Tray 1 If the printer has been set to from the Paper Handling Menu also set the paper size from the Paper Handling Menu If custom paper is loaded set the size of custom paper from the Printing Menu to match the paper loaded in Tray 1 To print custom size paper see page 53 Optional 500 sheet tray Paper size settings are adjusted when paper is properly loaded into the printer and the paper size dial is set to match the paper size If custom paper is loaded set the size of custom paper from the Printing Menu to match the paper loaded in the tray Set the paper size dial in the tray to Custom To print custom size paper see page 53 e Other trays Paper size settings are adjusted when paper is properly loaded into the printer and the paper size dials are set to match the paper size See the sections on loading paper starting on page 31 4 From the software or printer driver select the desired type and size of paper 60 Chapter 2 Printing Tasks EN Note EN The type and size settings can also be configured from HP JetAdmin for networked printers See the printer software help it might be necessary to unload or close E from the Paper Handling Menu in the printer s control panel For more information see page 58 Settings in the printer driver and software application override control panel settings Software application settings override printer driver settings Chapter 2 Printing Ta
81. e printer s control panel setting for paper size is correctly configured page B 3 After performing the actions above press Go The page containing the error will automatically be reprinted Or you might want to press Cancel Job to clear the job from the printer s memory Chapter 4 Problem Solving 85 Printer Messages Continued Message Explanation or Recommended Action A temporary printing error occurred Press Go The page containing the error will automatically be reprinted If this message persists contact an HP authorized service or support provider See the HP Support pages at the front of this user s guide alternates with An internal error has occurred Turn the printer off and then turn the printer on If this message persists contact an HP authorized service or support provider See the HP Support pages at the front of this user s guide A temporary printing error occurred Press Go The page containing the error will automatically be reprinted If this message persists contact an HP authorized service or support provider See the HP Support pages at the front of this user s guide There is a problem with the printer s memory The DIMM that caused the error will not be used Values of x and are as follows x DIMM type 0 ROM 1 RAM y Device location 0 Internal memory ROM or RAM 1 to 3 DIMM slots 1 2 or 3 zz Error number You mig
82. ect orientation see page 41 8 Make sure the paper is flatin the tray at all four corners and below the tabs on the guides 9 Close the tray cover Slide the tray back into the printer Note If you want to print by type and size of paper from the printer driver configure the tray settings in the printer s control panel to match the type of paper loaded in each tray page 60 EN Loading the 500 Sheet Tray Optional The following instructions are for loading standard sizes in a 500 sheet tray optional For supported sizes of paper see page A 5 To load custom sizes see page 50 Note To avoid paper jams do not load trays while the printer is printing 1 Pull the tray completely out of the printer and place it on a flat surface 2 Squeeze the release on the back of the rear paper guide Slide the guide to the desired paper size 3 Squeeze the release on the outside of the left guide and adjust the left and right guides to match the width of the paper The guides should touch the paper without bending it 4 Load the tray For correct orientation see page 41 5 Make sure the paper is flatin the tray atall four corners and below the tabs on the guides Continued on the next page EN Chapter 2 Printing Tasks 33 34 Chapter 2 Printing Tasks 6a When loading a full stack of media continue to step 6B Otherwise proceed to step 7 6b Align the tension lever up or dow
83. ee page B 18 Press Go to clear the error message Data will be lost If this message persists contact an HP authorized service or support provider See the HP Support pages at the front of this user s guide alternates with The printer encountered an error while transferring data from the computer The error might have occurred for several reasons The computer was powered on or off while the printer was online e There was a network problem if applicable The printer s baud rate or parity was not the same as the computer s The baud rate tells the printer how fast information will be transferred from the computer to the printer Make sure the printer is set for the same baud rate as the computer The serial baud rate setting can be accessed from the I O Menu in the printer s control panel page B 18 Press Go to clear the error message and continue printing The connection has been broken between the printer and the ElO card in the specified slot Press Go to clear the error message and continue printing EN The paper size you are trying to print is not the same as the settings for the tray Make sure that all trays are correctly adjusted for size The size displayed on the front of the paper tray must match the size of paper loaded in the tray The printer will continue trying to print the job until size settings are correct If you are trying to print from Tray 1 make sure th
84. enance has been performed If the required maintenance is not performed the printer s performance will degrade Select 4 when alternately printing envelopes or small paper and standard paper sizes Be sure to return the speed to finished when B 14 Control Panel Menus EN O Menu Items in the I O input output Menu affect the communication between the printer and the computer 1 0 Menu Item Values Explanation Select the I O timeout period in seconds I O timeout refers to the time measured in seconds that the printer waits before ending a print job This setting allows you to adjust timeout for best performance If data from other ports appear in the middle of your print job increase the timeout value Press Value once to change settings by increments of 1 or hold down Value to scroll by increments of 10 Allocate memory for I O buffering MUTO The printer automatically reserves memory for I O buffering Additional configurations are not required and the menu item does not ee MM The i item appears see below Specify the amount of memory to be used for I O buffering I O buffering is not performed and the item does not appear When the I O buffer setting is changed any downloaded resources such as fonts or macros will need to be downloaded again unless they are stored on an optional hard disk or flash DIMM For more information see
85. er action For more information see page 64 while the B 12 Control Panel Menus EN Configuration Menu Continued Item Values Explanation Determine how the mopier functions behave This item appears only when there is at least 8 MB of memory or an optional hard disk is installed This option is available if there is either a hard disk installed or a RAM disk configured in memory This option uses I O data stored in printer memory for generating multiple original prints All copies will print at the same speed as the first copy E This option is available if there is a hard disk installed and at least 8 MB of memory This option uses engine video data for printing multiple original prints and should print all copies after the first at the printer s maximum speed Disables the mopier functions The printer will not spool any jobs to the hard disk When the mopier mode is changed any downloaded resources such as fonts or macros will need to be downloaded again unless they are stored on an optional hard disk or flash DIMM Determine how the RAM disk is configured This item appears only if there is no optional hard disk installed and the printer has at least 8 MB of memory The RAM disk is disabled The RAM disk is enabled Configure the amount of memory to be used through the following item Note N the setting is changed from to OM or from rj the printer
86. es up to A3 and 11 x 17 HP LaserJet 5000 N printer The HP LaserJet 5000 N printer is a 16 ppm laser printer that comes standard with a 100 sheet multi purpose Tray 1 a250 sheet Tray 2 a 500 sheet Tray 3 8 MB of memory and an HP JetDirect print server card for connecting to a network It is designed for network users and can print on paper sizes up to A3 and 11 x 17 HP LaserJet 5000 GN printer The HP LaserJet 5000 GN printer is a 16 ppm laser printer that comes standard with a 100 sheet multi purpose Tray 1 a250 sheet Tray 2 a 500 sheet Tray 3 12 MB of memory an HP JetDirect print server card for connecting to a network and a hard disk drive The printer is designed for network users and can print on paper sizes up to A3 and 11 x 17 4 Chapter 1 Printer Basics EN A variety of configurations are possible with the optional trays Figure 1 Optional Tray Configurations Note A duplexer can be added to any of these configurations and is placed under Tray 2 EN Chapter 1 Printer Basics 5 Printer Parts and Locations Top output bin Paper stop Conirol panel and display Tray 1 100 sheet Paper level Tray 2 indicator 250 sheet Paper size indicator set with dial inside tray Rear door Latches to open rear door paper jam access Power switch Rear output bin straight through paper path SSS 7 Bag pe me I 1 i I Product serial number Power Accessory
87. ett Packard Espa ola S A Carretera de la Coru a km 16 500 E 28230 Las Rozas Madrid Phone 34 1 626 1600 Fax 34 1 626 1830 P O Box 364 Postbox 667 P O Box 3860 CH 1217 Meyrin Geneva NL 1180 AR Amstelveen Auckland Switzerland Phone 31 020 606 87 51 Phone 64 9 356 6640 Phone 41 22 780 4111 Fax 31 020 547 7755 Fax 64 9 356 6620 Hardware Repair Center and Extended Warranty Support Phone 64 9 0800 733547 Customer Information Center Phone 64 9 0800 651651 Norway Poland Russia AO Hewlett Packard Business Complex Building 2 129223 Moskva Prospekt Mira VVC Phone 7 95 928 6885 Fax 7 95 974 7829 Sweden Hewlett Packard Sverige AB Skalholtsgatan 9 S 164 97 Kista Phone 46 8 444 2000 Fax 46 8 444 2666 Switzerland Hewlett Packard Schweiz AG In der Luberzen 29 CH 8902 Urdorf Z rich Taiwan Hewlett Packard Taiwan Ltd 8th Floor 337 Fu Hsing North Road Thailand Hewlett Packard Thailand Ltd 23 25 f Vibulthani Tower II 2199 Rama 4 Rd Klongton Hewlett Packard Company Bilgisayar Ve l m Sistemleri AS 19 Mayis Caddesi Nova Baran Plaza Kat 12 80220 Sisli Istanbul Phone 90 212 224 5925 Fax 90 212 224 5939 Hewlett Packard Ltd Cain Road Bracknell Berkshire RG12 1HN Phone 44 134 436 9222 Fax 44 134 436 3344 Phone 41 084 880 11 11 Taipei 10483 Klintoey Bangkok 10110 Fax 41
88. ex message 80 Disk Is Write Protected message 80 display see control panel DLC LLC setting B 18 Do Not Power Off message 81 documentation ordering 10 DOS entering escape characters D 3 double side seam envelopes printing with A 11 draft quality printing B 6 drivers printer 14 18 additional 16 help software 18 included with printer 15 Macintosh 15 21 selecting 18 troubleshooting 93 troubleshooting Macintosh 97 Windows 17 dropouts troubleshooting 89 90 A 7 duplex printing accessory clearing paper jams 72 76 78 guidelines 36 ordering 8 paper orientation 38 paper specifications A 6 print layout options 39 printing with 35 39 removing 37 C 4 troubleshooting 78 96 Duplex setting 36 B 4 duplexer see duplex printing accessory E EconoMode setting B 6 edge to edge printing see full bleed images EDO DIMMs ordering 9 see also DIMMs EIO cards installing C 8 ordering 9 EIO Menu B 18 B 19 EIO x Bad Transmission message 85 EIO x Buffer Overflow message 84 electrical specifications A 17 emissions acoustic A 18 energy consumption see power consumption Energy Star E 2 envelopes adhesive strips or flaps A 11 double side seams A 11 guidelines 42 margins 42 A 12 printing 28 42 43 printing from Tray 1 43 specifications A 10 A 12 storing A 12 wrinkled 42 A 10 environmental product stewardship E 2 E 7 environmental specifications A 17 A 18 equivalent weights to US pa
89. exer The Tray 2 area 1 Slide Tray 2 out of the printer 2 Slowly pull any paper out of the printer The duplexer s front cover 3 From the front of the printer grasp the duplexer s front cover use the grip in the center pull it straight toward you and then lift it up to remove 4 Slowly pull any paper out of the printer 5 Replace the duplexer s front cover and replace Tray 2 Continued on the next page 76 Chapter 4 Problem Solving Look for jams in the following locations EN EN The rear section of the duplexer 6 From the rear of the printer use the handles on both sides of the duplexer to slide out the rear section until it stops 7 Slowly pull any paper out of the duplexer The duplexer s top cover 8 Open the duplexer s top cover 9 Slowly pull any paper out of the duplexer When all paper has been removed from the duplexer continue with step 10 below 10 Close the duplexer s top cover and push the rear section of the duplexer back into the printer Open and close the top cover to clear the paper jam message Note To prevent further jams make sure all tray covers are in place Chapter 4 Problem Solving 77 Solving Repeated Paper Jams If paper jams occur frequently try the following Check all the paper jam locations A piece of paper might be stuck somewhere in the printer See page 72 Check that paper is correctly loaded in the tray
90. f paper is in the tray E the printer prompts to load Tray 1 whether or not Tray 1 is loaded This enables you to load different paper if necessary Press Go to print from Tray 1 Chapter 2 Printing Tasks 59 Printing by Type and Size of Paper You can configure the printer to select paper by type such as plain or letterhead and size such as letter or A4 as opposed to source a paper tray Benefits of Printing by Type and Size of Paper If you frequently use several different kinds of paper once trays are set up correctly you do not have to check which paper is loaded in each tray before you print This is especially helpful when the printer is shared and more than one person loads or removes paper Printing by type and size of paper is a way to be sure that print jobs always print on the desired paper Some printers have a feature which locks out trays to prevent printing on the wrong paper Printing by type and size of paper eliminates the need to lock out trays To print by type and size of paper do the following 1 Be sure to adjust and load the trays correctly See the sections on loading paper starting on page 30 2 From the Paper Handling Menu in the printer s control panel select the paper type for each tray If you are unsure what type you are loading such as bond or recycled check the label on the package of paper For supported types see page A 13 3 Select the paper size settings from th
91. fashion an eight bit byte is transmitted one bit at a time and the individual bits are reassembled into the original byte on the receiving end Bit transmission occurs from the least significant bit to the most significant bit Data Terminal Equipment DTE Transmit on pin 2 and receive on pin 3 A printer is typically a DTE device Data Communications Equipment DCE Transmit on pin 3 and receive on pin 2 A modem is typically a DCE device Asynchronous Communication Asynchronous communication or start stop transmission is the concept of enclosing a character with a start and stop bit The RS 232 specification defines the standards for asynchronous serial communication Parity Parity is a method of error checking at the bit level HP LaserJet Serial Data Format Transmission is asynchronous with one start bit eight data bits and one stop bit Parity is not used HP LaserJet printers are DTE devices Serial Interface Protocol handshaking Handshaking is the method by which the flow of data between two devices is controlled The two methods of flow control that are used by HP LaserJet printers are software flow control in which one device controls another by the content of the data and hardware flow control in which one device can control another by changing the voltage ona wire Software Flow Control software handshaking Xon Xoff is a data stream handshake protocol that sends Xon DC1
92. g font list 103 B 2 selecting fonts D 4 syntax D 2 D 3 PCL 5e drivers 15 function 18 PCL 6 drivers 15 function 18 PCL Font Number setting B 8 PCL Font Pitch setting B 8 PCL Font Point Size setting B 9 PCL Font Source setting B 8 PCL Memory setting B 11 PCL Symbol Set setting B 9 Perform Printer Maintenance message 82 permanent fonts downloaded 103 setting B 8 Personality setting B 10 personality see languages EN printer personality photoconductive drum E 3 physical dimensions printer s A 14 A 16 pin connections A 20 pin outs serial cables A 21 pitch point information 103 PJL commands D 1 portrait orientation B 8 ports troubleshooting 93 postcards A 12 A 13 see also custom size paper PostScript emulation see PS PostScript Printer Description files see PPDs power connector locating 6 power consumption A 17 power switch locating 6 PowerSave mode E 2 PowerSave setting B 10 PPDs Macintosh 21 selecting alternate 99 preprinted prepunched paper duplexing 38 orientation 40 41 Print PS Errors setting 93 B 9 Print Quality Menu B 5 B 6 print quality problems 89 90 A 7 print queue viewing 19 print resolution B 5 print speed A 18 B 5 printer adapters A 20 cleaning 67 69 commands D 1 D 7 configuration 100 103 control panel layout 11 13 diagnostics 22 dimensions A 14 A 16 drivers 14 18 drivers Macintosh 15 21 errors troubleshooting 71 103 features 2 3 help s
93. g setting 39 B 4 bit transmission A 19 blank configuration page troubleshooting 92 blank display troubleshooting 91 both sides printing with duplex accessory see duplex printing accessory buffer changing size C 7 C cables serial ordering 9 pin outs A 21 specifications A 19 A 21 troubleshooting 93 96 types of A 20 Canadian DOC regulations E 8 Cancel Job key 12 B 20 Cannot Duplex Rear Bin Open message 79 capacity paper tray A 3 A 6 card stock A 12 A 13 see also custom size paper CFG EtherTalk setting B 19 CFG Network setting B 18 CFG Novell setting B 18 CFG TCP IP setting B 19 changing control panel setting 13 I O buffer size C 7 paper type and size 60 61 characters escape D 3 misformed 89 90 Check Input Device message 80 CFC usage E 2 Chooser troubleshooting 97 choosing driver 18 Chosen Language Not Available message 80 cleaning paper path 69 printer 67 68 cleaning page setting B 6 using 69 Clearable Warnings setting 79 B 12 clearing paper jams 72 78 persistent messages 79 combining escape sequences D 3 commands printer D 1 D 7 PCL D 5 D 7 selecting PCL fonts D 4 syntax D 2 D 3 compact disc 14 Configuration Menu 79 B 10 B 14 configuration page printing 101 102 B 2 sample 102 troubleshooting 92 configurations checking printer s 100 103 printer 4 5 printer s current B 1 Configure Custom Paper message 53 Configure Custom Paper setti
94. ground troubleshooting 89 90 A 7 guidelines card stock A 13 custom size paper 53 duplexing 36 envelopes 42 labels 44 45 A 9 paper A 7 paper quality A 2 printing both sides 36 transparencies 46 H hard disk installing C 8 ordering 9 printing font list 103 hardware warranty 105 106 options E 6 heavy paper printing 28 50 specifications A 12 A 13 Help button in printer driver 18 help screens 18 HP Bulletin Board Service see front pages iii HP FIRST see front pages iv HP FontSmart 19 C 8 HP JetAdmin 22 61 installing 14 HP JetDirect print server card configuring network parameters B 18 installing C 8 ordering 9 EN HP JetSend 20 HP JobMonitor 19 HP LaserJet Paper ordering 8 HP LaserJet Toner Cartridge ordering 8 recycling program E 3 HP LaserJet Utility 21 HP Maintenance Agreement 106 HP Software License Terms 109 HP SupportPack 106 E 6 HP support see front pages iii v HP ToolBox 19 HP worldwide sales and service offices 110 113 HP GL 2 commands D 1 HP UX 22 humidity specifications A 18 incorrect fonts 94 95 98 index cards A 13 see also custom size paper Information Menu B 2 information pages for troubleshooting 100 103 Input Device Condition message 81 Input Device Failure message 87 input tray areas paper jams clearing 73 troubleshooting 96 Install Tray message 81 installed personalities and options displayed on configuration page 102 installing drivers 15 EI
95. hapter 2 Printing Tasks EN Printing Rotated Paper The printer can print letter A4 A5 Executive and B5 JIS ina rotated orientation short edge first from Tray 1 The printer can print letter and A4 in a rotated orientation from a 500 sheet tray Rotated paper prints slower Some types of paper feed better rotated such as prepunched paper especially printed on both sides with the optional duplexer or labels that do not stack flat Tray 1 1 From the oo Handling Menu in the printer s control panel select 7 2 a from the Paper Handling Viei select LTR R Ad k as the paper size 3 Lead paper with the side to be printed facing up and the top short edge toward the printer 4 In the printer driver or software application select the non rotated version of the size and select the tray containing the rotated paper Figure 16 Printing Rotated Paper from Tray 1 Chapter 2 Printing Tasks 47 500 Sheet Tray 1 Rotate the dial inside the front of the tray to the correct paper size 2 From the Paper Handling Menu in the printer s control panel select _TE f or A4 R as the paper size 3 Load paper with the side to be printed facing down and the top short edge toward the front of the tray 4 In the printer driver or software application select the size and location of the rotated paper Figure 17 Printing Rotated Paper from the 500 Sheet Tray 48 Chapter 2 Printing Tasks EN Caution Note EN
96. he printer For more information see page 103 This item appears only when a mass storage device such as an optional flash DIMM or hard disk containing a recognized file system is installed in the printer The file directory shows information for all installed mass storage devices For more information see page C 1 The event log lists printer events or errors This item allows you to view the most recent printer events on the control panel display Press Value to scroll through the event log entries The paper path test can be used to verify that the paper path is working properly or to troubleshoot problems with a type of paper Choose the input tray output bin duplexer if available and number of copies B 2 Control Panel Menus EN Paper Handling Menu When paper handling settings are correctly configured through the control panel you can print by choosing the type and size of paper from the printer driver or software application For more information see page 60 Some items in this menu such as duplex and manual feed can be accessed from a software application or from the printer driver if the appropriate driver is installed Printer driver and software application settings override control panel settings For more information see page 56 Paper Handling Menu Item Values Explanation Determine how the printer will use Tray 1 If paper is loaded in Tray 1 the printer
97. he Tray 1 area slowly pull the paper out of the printer For all other trays follow the steps below 1 Slide the tray out of the printer and remove any damaged paper from the tray 2 If the edge of the paper is visible in the feed area slowly pull the paper down and out of the printer If the paper is not visible look in the top cover area page 74 Note Do not force the paper if it will not move easily If the paper is stuck in a tray try removing it through the tray above if applicable or through the top cover area page 74 3 Before replacing the tray make sure the paper is flat in the tray at all four corners and below the tabs on the guides 4 Open and close the top cover to clear the paper jam message If a paper jam message persists there is still paper in the printer Look for paper in another location page 72 Chapter 4 Problem Solving 73 Clearing Jams from the Top Cover Area 1 Open the top cover and remove the toner cartridge Caution To prevent damage to the toner cartridge do not expose it to light for more than a few minutes 2 Use the green handles to lift the paper access plates 3 Slowly pull the paper out of the printer Do not tear the paper Note Avoid spilling loose toner Using a dry lint free cloth clean any loose toner that might have fallen into the printer page 67 Bs If loose toner falls into the printer it might cause temporary problems with p
98. he quality of each component Adhesives The adhesive material should be stable at 392 F 200 C the printer s maximum temperature Arrangement Only use labels with no exposed backing between them Labels can peel off sheets with spaces between the labels causing serious jams e Curl Prior to printing labels must lie flat with no more than 0 5 inch 13 millimeters of curl in any direction e Condition Do not use labels with wrinkles bubbles or other indications of separation To print sheets of labels see page 44 Transparencies Transparencies used in the printer must be able to withstand 392 F 200 C the printer s maximum temperature Close the rear output bin to print transparencies to the top output bin To avoid damaging the printer use only transparencies recommended for use in laser printers If you have problems printing transparencies use Tray 1 To print transparencies see page 46 Specifications A 9 Vellum Vellum is special lightweight paper similar to parchment Print vellum from Tray 1 only and open the rear output bin Do not print on both sides of vellum Vellum used in the printer must be able to withstand 392 F 200 C the printer s maximum temperature To print vellum see page 55 Envelopes Envelope Construction Envelope construction is critical Envelope fold lines can vary considerably not only between manufacturers but also within a box from the same manufac
99. ht need to replace the specified DIMM Turn the printer off and then replace the DIMM that caused the error If this message persists contact an HP authorized service or support provider See the HP Support pages at the front of this user s guide A temporary printing error occurred alternates with Press Go The page containing the error will automatically be g reprinted If this message persists contact an HP authorized service or support provider See the HP Support pages at the front of this user s guide 86 Chapter 4 Problem Solving EN Printer Messages Continued Message Explanation or Recommended Action A temporary printing error occurred Turn the printer off and then turn the printer on If this message persists contact an HP authorized service or support provider See the HP Support pages at the front of this user s guide There is a problem with the printer s memory The value refers to the location of the problem 0 Internal memory 1 to 3 DIMM slots 1 2 or 3 You might need to replace the specified DIMM If this message persists contact an HP authorized service or support provider See the HP Support pages at the front of this user s guide A temporary printing error occurred Turn the printer off and then turn the printer on If this message persists contact an HP authorized service or support provider See the HP Support pages at the front of
100. ight be hot Caution To prevent damage to the toner cartridge do not expose it to light for more than a few minutes 2 Wipe any dust or dirt off the paper feed guides shaded areas with a dry lint free cloth Note If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric 3 Using the green handles lift the paper access plates and wipe off any residue with adry lint free cloth 4 Close the paper access plates replace the toner cartridge close the top cover plug in the power cord and turn the printer on 68 Chapter 3 Printer Maintenance EN Note EN Using the Printer Cleaning Page If toner specks appear on the front or back side of your print jobs follow the procedure below From the printer s control panel do the following 1 Press Menu until 2 Press Item until 3 Press Select to create the cleaning page 4 Follow the instructions on the cleaning page to complete the cleaning process In order for the cleaning page to work properly print the page on copier grade paper not bond or rough paper You might need to create a cleaning page more than once When toner has been cleaned from inside the printer shiny black spots will appear on the page s black strip If white spots appear on the black strip create a cleaning page again To ensure good print quality with certain types of paper use the cleaning p
101. in the specified slot An improper communications protocol may be in use Press Go to clear the message Data will be lost Check the host configuration If this message persists contact an HP authorized service or support provider See the HP Support pages at the front of this user s guide alternates with Too much data was sent to the parallel port Check for a loose cable connection and be sure to use a high quality cable page 9 Some non HP parallel cables might be missing pin connections or might otherwise not conform to the IEEE 1284 specification This error can occur if the driver you are using is not IEEE 1284 compliant For best results use an HP driver that came with the printer page 15 Press Go to clear the error message Data will be lost If this message persists contact an HP authorized service or support provider See the HP Support pages at the front of this user s guide alternates with 84 Chapter 4 Problem Solving EN Printer Messages Continued Message Explanation or Recommended Action Too much data was sent to the serial port Make sure the correct serial pacing option is selected from the I O Menu in the printer s control panel page B 18 Print a menu map page 100 and verify that the serial pacing item from the I O Menu in the printer s control panel matches the setting on the computer For more information on interface settings s
102. inches or millimeters as thie unit of measurement 3 From the Printing Menu set the X dimension the front edge of the paper as shown in Figure 18 X can be 3 to 12 28 inches 76 to 312 mm for Tray 1 or 5 8 to 11 7 inches 148 to 297 mm for the 500 sheet tray optional Set the Y dimension the side edge of the paper as shown in Figure 18 Y can be 5 to 18 5 inches 127 to 470 mm for Tray 1 or 8 2 to 17 inches 210 to 432 mm for the 500 sheet tray optional 4 If custom per is loaded into Tray 1 and 7 i then set 4 from the Paper Handling Menu ir in the printer s bonfrol panel See Customizing Tray 1 Operation o page 58 If custom paper is loaded in the optional 500 sheet tray be sure the paper size dial is set to Custom 5 In the software select Custom as the paper size For example if the custom paper is 8 by 10 inches 203 by 254 mn set X 8 inches and Y 10 inches X 203 millimeters and Y 254 millimeters 54 Chapter 2 Printing Tasks EN Printing Vellum Vellum is special lightweight paper similar to parchment Print vellum from Tray 1 only and open the rear output bin Do not print on both sides of vellum 1 Load vellum with the side to be printed facing up and the top short edge toward the right 2 Open the rear output bin 3 From the Paper Hand E phir l 4 From the printer driver set the type of paper for Tray 1 to vellum and select paper by type For details on selecting
103. inter s behavior Configure the printer according to your printing needs Configuration Menu Item Values Explanation Set the printer to enter PowerSave after it has been idle for a specified amount of time Turning PowerSave off is not recommended The PowerSave feature does the following e Minimizes the amount of power consumed by the printer when it is idle Reduces wear on the printer s electronic components Turns off the display s backlight When you send a print job press a control panel key open a paper tray or open the top cover the printer automatically comes out of PowerSave mode Note PowerSave turns off the backlight on the display but the display is still readable Select the default printer language personality Possible values are determined by which valid languages are installed in the printer Normally you should not change the printer language the default is Fi If you change it to a specific printer language the printer will not automatically switch from one language to another unless specific software commands are sent to the printer B 10 Control Panel Menus EN Configuration Menu Continued Values Explanation Dedicate printer memory to save each language s permanent resources You might need to add memory to the printer in order for this item to appear The amount of memory set aside can be different for each installed language
104. inter driver help for more information Printing with a Watermark A watermark is a notice such as Top Secret printed in the background of each page in a document Check the driver for available options 56 Chapter 2 Printing Tasks EN EN Printing the First Page on Different Paper From the PCL 6 printer driver you can choose to print the first page of a document on different paper than the rest of the pages Look for Use different paper for first page in the printer driver Printing Multiple Pages on One Sheet of Paper You can print more than one page on a single sheet of paper This feature is available in some printer drivers and provides a cost effective way to print draft pages To print more than one page on a sheet of paper look for a Layout or Pages Per Sheet option in the printer driver This is sometimes called 2 up 4 up or n up printing IN Figure 20 Sample Layout Options 1 up 2 up and 4 up Chapter 2 Printing Tasks 57 Customizing Tray 1 Operation Customize Tray 1 to fit your printing needs The printer can be set to print from Tray 1 as long as it is loaded or to print only from Tray 1 if the type of paper 199060 is specifically requested Set TEA or TTE the Paper Handling Menu in the printers control panel Pri might be 9 slower when printing from Tray 1 when 7 t speed Tray 1 Mode First If you do not keep paper in Tray 1
105. inter on If this message persists contact an HP authorized service or support provider See the HP Support pages at the front of this user s guide The printer detected an error The numbers 1x indicate the specific type of error Turn the printer off and then turn the printer on Try printing a job from a different software application If the job prints go back to the first application and try printing a different file If the message only appears with a certain software application or print job contact the software vendor for assistance If the message persists with different software applications and print jobs record the numbers that appear 11 and contact an HP authorized service or support provider See the HP Support pages at the front of this user s guide 88 Chapter 4 Problem Solving EN Correcting Output Quality Problems Use the examples below to determine which output quality problem you are experiencing then see the following table to troubleshoot the problem Note The examples below depict letter size paper that has passed through the printer long edge first If the paper has passed through the printer short edge first lines and repeating defects will run vertically rather than horizontally AaBbCc AABBCE AaBbCc AaBbEc AaRhCe AQBOCE AABoCc AaBbCc AaBeCEe AasbbCc Aa
106. ints The printer might have received a nonstandard PS code From the Configuration Menu in the printer s control panel set F to F3 for this print job only After the job has printed return the setting to i page B 10 Make sure the print job is a PS job and that you are using the PS driver The printer might have received PS code when it is set to PCL From the Configuration Chapter 4 Problem Solving 93 4 Does the job print as expected Continued on the following page NO Print is garbled Printing oronlya stops in the portion of the middle of page prints the job Check that you are using the proper printer driver page 18 The data file sent to the printer might be corrupt To test try printing it on another printer if possible or try a different file Check the interface cable connections Test the cable by trying it on another computer if possible Replace the printer cable with a high quality cable page 9 Reduce the job s complexity print at a lower resolution page B 5 or install more printer memory page C 1 You might be missing a printer message that could help you solve the problem From the Configuration Menu in the printer s control panel temporarily turn the Clearable Warnings and Auto Continue settings off page B 12 and then print the job again 94 Chapter 4 Problem Solving H Cancel Job might have been pressed
107. isassemble or decompile the Software unless HP s prior written consent is obtained In some jurisdictions HP s consent may not be required for limited disassembly or decompilation Upon request you will provide HP with reasonably detailed information regarding any disassembly or decompilation You may not decrypt the Software unless decryption is a necessary part of the operation of the Software Transfer Your license will automatically terminate upon any transfer of the Software Upon transfer you must deliver the Software including any copies and related documentation to the transferee The transferee must accept these License Terms as a condition to the transfer Termination HP may terminate your license upon notice for failure to comply with any of these License Terms Upon termination you must immediately destroy the Software together with all copies adaptations and merged portions in any form Export Requirements You may not export or reexport the Software or any copy or adaptation in violation of any applicable laws or regulations U S Government Restricted Rights The Software and any accompanying documentation have been developed entirely at private expense They are delivered and licensed as commercial computer software as defined in DFARS 252 227 7013 Oct 1988 DFARS 252 21 1 7015 May 1991 or DFARS 252 227 7014 Jun 1995 as a commercial item as defined in FAR 2 101 a or as Restricted computer
108. ity to identify plastics for proper disposition at the end of the printer s life In many countries the toner cartridge drum can be returned to HP at the end of its useful life A prepaid shipping label and instructions on how to return the toner cartridge drum are included with the replacement toner cartridge drum If your country is not listed in the replacement s brochure call your local HP Sales and Service Office for further instructions See page 110 or the HP support pages at the front of this user s guide HP Cartridge Recycling Program Information Since 1990 the HP LaserJet Toner Cartridge Recycling Program has collected more than twelve million cartridges that otherwise would have been discarded into landfills or similar facilities This rapidly growing program returns used cartridges to the manufacturing process thus conserving a variety of resources Once a cartridge is returned through the prepaid return program it is disassembled The reusable components and the plastic housing are cleaned and inspected for quality conformance After passing strict inspection procedures materials such as nuts screws and clips are reclaimed and used to produce new cartridges Remaining materials like the photoconductive drum are melted down and used as raw materials for a variety of other products By the weight of the materials returned over 95 are recycled All HP LaserJet toner cartridges are shipped in recycled boxes with the entire
109. k devices to communicate wW with each other directly Devices which HP S A contain the HP JetSend technology can Jet exchange information directly with other devices connected via the Internet or intranet Sending devices can include scanners and computers Receiving devices can include printers and computers In addition to sending and receiving documents you can view documents using the HP JetView software HP JetSend technology enables flexible direct communications between network devices using simple IP addressing HP JetSend enables simple targeted information exchange that is independent of both servers and applications This means that users can easily exchange information directly between Internet connected devices like printers and scanners and other devices in the future HP JetSend capabilities can be integrated into the Microsoft Windows environment For example using devices enabled with HP JetSend you can capture a document with a scanner or create a document using computer software for distribution via the Internet to several users Users can receive the document in their computer s InBox or print directly to their HP LaserJet 5000 series printer 20 Chapter 1 Printer Basics EN EN Software for Macintosh Computers PostScript Printer Description Files PPDs PPDs in combination with the LaserWriter driver access the printer features and allow the computer to communicate with the printer An installation pr
110. leaning page B 6 Control Panel Menus EN Printing Menu Printing Menu Some items in this menu can be accessed from a software application or from the printer driver if the appropriate driver is installed Printer driver and software application settings override control panel settings For more information see page 56 Item Values Explanation Set the default number of copies by selecting any number from 1 to 999 Press Value once to change the setting by increments of 1 or hold down Value to scroll by increments of 10 Note It is best to set the number of copies from the printer driver or software application Driver and software settings override control panel settings 1 1 oV printers and 110V printers For supported paper sizes see page A 3 Set the default image size for paper and envelopes The item name will change from paper to envelope as you scroll through the available sizes Note The defaults indicated here are for 110V printers The default paper size for 220V printers is 44 The default envelope size for 220V printers is fi HEE The custom paper menu items are not a eie Yit The custom paper menu items appear see below 110V printers or 220V printers EN This item appears only when aH Select the unit o o measurement jor the custom paper size Control Panel Menus B 7 Printing Menu Conti
111. lected Press Value once to change setting by increments of 25 for point size or hold down Value to scroll by increments of 1 many others Select any one of several available symbol sets from the printer s control panel A symbol set is a unique grouping of all the characters in a font PC 8 or PC 850 is recommended for line draw characters Order the PCL 5 PJL Technical Reference Documentation Package for symbol set charts or for more information page 10 Select the version of Courier font to use The internal Courier font available on the HP LaserJet 4 series printers The internal Courier font available on the HP LaserJet Ill series printers Both fonts are not available at the same time The Wide A4 setting changes the number of characters that can be printed on asingle line of A4 paper HQ Up to 78 10 pitch characters can be printed on one line Up to 80 10 pitch characters can be printed on one line Select to append a carriage return to each line feed encountered in backward compatible PCL jobs pure text no job control Some environments such as UNIX indicate a new line using only the line feed control code This option allows the user to append the required carriage return to each line feed Select to print the PS error page when PS errors occur EN Control Panel Menus B 9 Configuration Menu Items in this menu affect the pr
112. lem and then follow the corresponding troubleshooting suggestions From the printer you can print information pages which give details about the printer and its configuration Chapter 4 Problem Solving 71 Clearing Paper Jams If the printer s control panel displays a paper jam message look for paper in the locations indicated in Figure 22 then see the procedure for clearing the paper jam You might need to look for paper in other locations than indicated in the paper jam message If the location of the paper jam is not obvious look first in the top cover area When clearing paper jams be very careful not to tear the paper If a small piece of paper is left in the printer it could cause additional jams If paper jams are a recurring problem see page 78 Note A paper jam message might also display if the rear door is open The top cover of the printer must be opened and then closed to clear a paper jam message Paper jams can occur at the following locations Output areas top and rear Go to page 75 Top cover area Go to page 74 a nmm lt m gt Input tray areas Go to page 73 Optional duplexer Go to page 76 Figure 22 Paper Jam Locations Note Loose toner might remain in the printer after a paper jam but the toner should clear after a few sheets are printed 72 Chapter 4 Problem Solving EN EN Clearing Jams from the Input Tray Areas Note To remove paper from t
113. linen luokan 1 laserlaite Normaalissa k yt ss kirjoittimen suojakotelointi est lasers teen p syn laitteen ulkopuolelle Laitteen turvallisuusluokka on m ritetty standardin EN 60825 1 1993 mukaisesti VAROITUS Laitteen k ytt minen muulla kuin k ytt ohjeessa mainitulla tavalla saattaa altistaa k ytt j n turvallisuusluokan 1 ylitt v lle n kym tt m lle lasers teilylle VARNING Om apparaten anv nds p annat s tt n i bruksanvisning specificerats kan anv ndaren uts ttas f r osynlig laserstr lning som verskrider gr nsen f r laserklass 1 HUOLTO HP LaserJet 5000 5000 N 5000 GN kirjoittimen sis ll ei ole k ytt j n huollettavissa olevia kohteita Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil T llaiseksi huoltotoimenpiteeksi ei katsota v riainekasetin vaihtamista paperiradan puhdistusta tai muita k ytt j n k sikirjassa lueteltuja k ytt j n teht v ksi tarkoitettuja yll pitotoimia jotka voidaan suorittaa ilman erikoisty kaluja VARO Mik li kirjoittimen suojakotelo avataan olet alttiina n kym tt m lle lasers teilylle laitteen ollessa toiminnassa Al katso s teeseen VARNING Om laserprinterns skyddsh lje ppnas d apparaten r i funktion uts ttas anv ndaren f r osynlig laserstr lning Betrakta ej str len Tiedot laitteessa k ytett v n laserdiodin s teilyominaisuuksista Aallonpituus 770 795 nm Teho 5 mW Luoka
114. m paper sizes see page 53 50 Chapter 2 Printing Tasks EN EN Loading Custom Size Paper in the 500 Sheet Tray The following instructions are for loading custom sizes in a 500 sheet tray optional For supported sizes of paper see page A 5 To load standard sizes see page 33 Note To avoid paper jams do not load trays while the printer is printing 1 Pull the tray completely out of the printer and place it on a flat surface 2 Load the tray 3 Squeeze the release on the back of the rear paper guide Slide the rear guide against the edge of the paper The front corners of the paper should be lined up with the marks on the front side guide s tabs 4 Squeeze the release on the outside of the left guide and adjust the left and right guides to match the width of the paper The front corners of the paper should be below the tabs on the guides and the edges should be lined up with the markings on the tabs The guides should touch the paper without bending it 5 Make sure the paper is flatin the tray atall four corners and below the tabs on the guides Continued on the next page Chapter 2 Printing Tasks 51 52 Chapter 2 Printing Tasks 6a When loading a full stack of media continue to step 6B Otherwise proceed to step 7 6b Align the tension lever up or down to match the symbol displayed in the tension indicator window 7 To prevent jams rotate the dial in the tray so the printer will read
115. message 84 paper card stock A 12 A 13 changing type and size 60 61 clearing jams 72 78 converting paper weights A 8 creases troubleshooting 89 90 curl troubleshooting 89 90 A 7 custom size 28 50 54 A 3 A 5 guidelines A 7 heavy A 12 A 13 HP brand 8 jams correcting A 7 manually feeding 59 ordering 8 orientation 40 41 printing by type and size 60 61 problems with 89 90 A 7 recycling E 5 rotated printing 47 48 sizes supported A 3 A 6 special types 40 55 specifications A 2 A 13 types supported A 6 using recycled E 5 weight equivalence table A 8 weight specifications A 3 A 6 Paper Handling Menu B 3 EN B 4 Paper Jam message 84 paper jams 72 78 duplexer 76 77 input tray areas 73 locating 72 output areas 75 repeated jams 78 top cover area 74 Tray 1 73 Paper Path Open Please Close It message 80 paper path test B 2 paper path cleaning 69 Paper setting B 7 paper size dial locating 31 34 paper stop adjusting 29 paper trays clearing paper jams 72 78 current size settings 102 customizing Tray 1 58 59 extension 30 loading 30 34 locking out 60 multi purpose 30 ordering 8 solving repeated jams 78 troubleshooting 96 Parallel Adv Function setting B 16 parallel cables ordering 9 Parallel High Speed setting B 16 parallel interface connector locating 6 Parallel I O Buffer Overflow message 84 parts locating 6 PCL commands D 1 D 7 printin
116. n to match the symbol displayed in the tension indicator window 7 To prevent jams rotate the dial in the tray so the printer will read the correct size of paper The toggle switch accesses more sizes An error message will appear in the control panel display if the dial is not set properly 8 Slide the tray into the printer Note If you want to print by type and size of paper from the printer driver configure the tray settings in the printer s control panel to match the type of paper loaded in each tray page 60 EN Note EN Printing Both Sides of Paper Optional Duplexer The printer can automatically print on both sides of paper with an optional duplex printing accessory duplexer This is called duplexing To order optional accessories see page 8 See the documentation included with the duplexer for complete installation and setup instructions Duplexing might require additional memory page C 1 The duplexer supports sizes from 5 8 by 8 3 inches 148 by 210 mm to 11 7 by 17 inches 297 by 432 mm Prepunched paper should be printed in a rotated direction for 2 sided printing page 47 Duplexer Duplexer Base Figure 8 Printer with the Optional Duplexer Chapter 2 Printing Tasks 35 Caution WARNING Guidelines for Printing Both Sides of Paper Do not print on both sides of labels transparencies envelopes vellum or paper heavier than 28 Ib 105 g m2 Damage to the printer an
117. n 3B laser Regulatory Information E 9 E 10 Regulatory Information EN Glossary adjustable tray DIMM dual in line memory module drag and drop duplex printing accessory also called duplexer enhanced input output EIO media full bleed Mopier PCL PostScript Emulation preprinted printer driver printer driver help EN A paper tray that is able to adapt to more than one size of media All trays used in the printer are adjustable A circuit board that holds extra memory chips for the printer The ability to execute a function graphically without typing a command For example in the Windows 95 Explorer you can copy or move a file by dragging it from one folder and dropping it into another An optional accessory used for automatically printing on both sides of a sheet of paper Printer accessory slots used for transferring data between the computer and printer Modular I O MIO accessories for older printers and the newer EIO technology are not compatible Any material to be printed including envelopes labels transparencies and all types of paper Paper types include letterhead prepunched recycled bond color stock card stock and preprinted Print that extends from edge to edge of a sheet of paper This effect is achieved by printing on larger paper then trimming to the edge of the printed image An HP LaserJet printer equipped to deliver multiple original
118. nal Ground 5 Signal Ground 20 Data Terminal Ready 6 Data Terminal Ready A 20 Specifications EN Note EN DB 9 Serial Cable Pin Outs Computer DB 9 2 Receive Data Printer DB 9 male cable end 2 Transmit Data 3 Transmit Data 3 Receive Data 4 Data Terminal Ready 4 Data Set Ready 5 Ground 5 Ground 6 Data Set Ready 6 Data Terminal Ready 8 Clear to Send 8 Data Terminal Ready DB 25 Serial Cable Pin Outs Computer DB 25 3 Receive Data Printer DB 9 male cable end 2 Transmit Data 2 Transmit Data 3 Receive Data 20 Data Terminal Ready 4 Data Set Ready 7 Ground 5 Ground 6 Data Set Ready 6 Data Terminal Ready 5 Clear to Send 8 Data Terminal Ready The pin outs for the computer end are typical pin numbers The actual pin numbers for your computer may be different Check the documentation for your computer to verify the proper pin outs Pins not shown are not used by the printer Specifications A 21 A 22 Specifications EN Control Panel Menus Note EN Overview You can perform most routine printing tasks from the computer through the printer driver or software application This is the most convenient way to control the printer and will override the printer s control panel settings See the help files associated with the software or for more information on accessing the printer driver see page
119. nd Canada 1 208 344 1691 in Taiwan 886 2 923 3233 in Korea HITEL or CHOLIAN Go HPK in Australia 61 3 9890 0276 in New Zealand 64 9 356 3660 86 10 6261 4172 European Bulletin Board Service numbers are listed at http www2 hp com in China America Online America Online Bertelsmann is available in France Germany and Uk Printer drivers updated HP printer software and support documentation to help answer your questions on HP products are available Use Keyword HP to start your tour or call 1 800 827 6364 and ask for representative 1118 to subscribe CompuServe Printer drivers updated HP printer software and interactive sharing of technical information with other members is available on CompuServe s HP User s forums GO HP or call 1 800 524 3388 and ask for representative 51 to subscribe CompuServe is also available in the U K France Belgium Switzerland Germany and Austria Phone Mail Hewlett Packard Co 1 970 339 7009 P O Box 1754 Greeley CO 80632 Fax U S A 1 970 330 7655 Contact Fulfill Plus at 65 740 4477 Hong Kong Indonesia Philippines Malaysia or Singapore For Korea call 82 2 3270 0805 or 82 2 3270 0893 For Australia and New Zealand call 61 2 565 6099 For India call 91 11 682 6035 For U K call 44 142 986 5511 For Ireland and outside U K call 44 142 986 5511 HP Direct Ordering for
120. nding Page Control Commands EN Paper Source Paper size Paper Type Orientation Ec amp L H Ec amp L A Ec amp n Ec amp L O 0 prints or ejects current page 1 Tray 2 2 manual feed paper 3 manual feed envelope 4 Tray 1 5 Tray 3 7 auto select 8 Tray 4 20 69 external trays 1 Executive 2 Letter 3 Legal 25 A5 6 11x17 24 A6 26 A4 27 A3 44 B6 JIS 45 B5 JIS 46 B4 JIS 71 Postcard single 72 Postcard double 80 Monarch 81 Commercial 10 90 DL 91 International C5 100 B5 101 Custom 5WdBond Bond 6WdPlain Plain 6WdColor Color 7WdLabels Labels 9WdRecycled Recycled 11WdLetterhead Letterhead 10WdCardstock Cardstock 11WdPrepunched Prepunched 11WdPreprinted Preprinted 13WdTransparency Transparency WdCustompapertype Custom 0 Portrait 1 Landscape 2 Reverse Portrait 3 Reverse Landscape Printer Commands D 5 Common PCL Printer Commands Continued Function Command Options Top Margin Ec amp LHE number of lines o Text Length bottom margin Ec amp LHF number of lines from top margin Pi i 5 Left Margin Ec amp a L column number 3 Right Margin Ec amp a M column number from left margin oO e 5 Horizontal Motion Index Ec amp k H 1 120 inch increments compresses print horizontally 5 Vertical Motion Index Ec amp LEC 1 48 inch increments compresses print ver
121. nergy Energy usage drops from 325 watts W during printing to as little as 21 W Consumption while in low power PowerSave mode This saves energy without affecting the high performance of the printer This product qualifies for the ENERGY STAR Program U S and Japan ENERGY STAR is a voluntary program established to encourage the development of energy efficient office products The ENERGY STAR name is a registered service mark of the U S Environmental Protection Agency As an ENERGY STAR partner Hewlett Packard Company has determined that this product meets ENERGY STAR Guidelines for energy efficiency Toner EconoMode uses about 50 less toner thereby extending the life of the Consumption toner cartridge Paper use The printer s optional duplexing feature which provides for two sided printing reduces paper usage and the resulting demands on natural resources E 2 Regulatory Information EN The design of the printer facilitates the recycling of Plastics HP Toner Cartridges Photo conductive Drum EN Europe Only Plastic parts have material identification markings according to international standards which enhance the ability to identify plastics for proper disposition at the end of the printer s life The plastics used in the printer housing and chassis are technically recyclable All Other Countries Plastic parts have material identification markings according to international standards which enhance the abil
122. next 100 300 sheets of paper What will HP do HP will at HP s option either replace products which prove to be defective or refund the purchase price If possible please attach a print out sample illustrating what the defective cartridge is printing What does this warranty The warranty does not cover cartridges which have been not cover refilled are emptied are abused are misused or are tampered with in any way How do I return the faulty In the event the cartridge proves to be defective return the cartridge cartridge to the place of purchase where the cartridge will be replaced include a print sample illustrating the defect How does State Province This limited warranty gives you specific legal rights and you or Country Law apply may also have other rights which vary from state to state province to province or country to country This limited warranty is the sole warranty on the HP toner cartridge and supersedes any other warranty relating to this product IN NO EVENT SHALL HEWLETT PACKARD COMPANY BE LIABLE FOR ANY INCIDENTAL CONSEQUENTIAL SPECIAL INDIRECT PUNITIVE OR EXEMPLARY DAMAGES OR LOST PROFITS FROM ANY BREACH OF THIS WARRANTY OR OTHERWISE EN Chapter 5 Service and Support 107 Service Information Form WHO IS RETURNING THE EQUIPMENT Date Person to contact Phone Alternate contact Phone Return shipping address Special shipping instructions WHAT IS BEING SENT Model name M
123. ng B 7 Configure Fuser Mode Menu setting B 4 connectors locating 6 consumables see supplies consumption power A 17 continue printing with low toner 65 66 control panel keys 12 language 91 layout 11 lights 11 B 10 locating 6 locking 21 Index 1 menus B 1 B 20 messages 79 88 printing current settings 13 printing menu map 13 100 settings 13 troubleshooting 91 converting paper weights A 8 Copies setting B 7 Courier setting B 9 creases troubleshooting 89 90 Create Cleaning Page message 69 Create Cleaning Page setting B 6 curling paper troubleshooting 89 90 A 7 current printer settings 13 100 103 Custom Install option 15 17 customer support worldwide see front pages v customizing Tray 1 operation 58 59 custom size paper guidelines for printing 53 margins 53 orientation 41 paper specifications A 3 A 5 printing 28 50 54 setting paper size 53 54 D dark printing setting toner density B 6 Data light 11 data transmitting speed B 16 B 17 dealers locating HP authorized see front pages iii Declaration of Conformity E 7 default settings B 1 restoring B 20 deleting fonts 19 diagnostics printer 22 dial paper size 31 34 dimensions paper A 3 A 6 dimensions printer s A 14 A 16 DIMMs accessories 7 installing C 1 C 5 ordering 9 printing font list 103 Disk Device Failure message 80 Disk File Operation Failed message 80 Disk File System Is Full 2 Ind
124. nguage PJL provides control above PCL and other printer languages The four major functions provided by PJL are printer language switching job separation printer configuration and status readback from the printer PUL commands may be used to change printer default settings The table at the end of this appendix contains commonly used PCL 5e commands page D 5 For a complete listing and explanation of how to use PCL HP GL 2 and PUL commands order the PCL 5 PJL Technical Reference Documentation Package page 10 To receive more information about printer commands via fax call HP FIRST Fax Information Retrieval Service Technology and request an index for HP LaserJet printers See the HP Support pages at the front of this user s guide Printer Commands D 1 Understanding PCL Printer Command Syntax Before using printer commands compare these characters Lowercase 2 Uppercase O O Number one 1 Number 0 Many printer commands use the lowercase letter 2 and the number one 1 or the uppercase letter O O and the number zero 0 These characters may not appear on your screen as shown here You must use the exact character and case specified for PCL printer commands Figure D 1 displays the elements of a typical printer command in this instance a command for page orientation Escape character Value field contains both begins escape sequence alpha and numeric characters c amp L O Parameterized G
125. nment page A 17 7 Make sure paper is loaded correctly and that the guides fit properly against the paper stack See the sections on loading paper starting on page 30 8 Print to a different output bin page 26 9 Adjust the toner density setting page B 6 10 From the Configuration Menu in the printer s control panel turn the paper reforming setting on page B 14 1 are Change the fuser mode setting to High page B 4 or choose rough paper type from the printer driver page 60 12 Change the fuser mode setting to Low page B 4 13 Redistribute the toner in the toner cartridge page 65 14 Install a new HP toner cartridge See instructions with the toner cartridge 15 To alternate small and standard paper fi he iguration Men 16 After trying all the steps suggested above contact an HP authorized service or support provider See the HP Support pages at the front of this user s guide 1 Paper might be too smooth 90 Chapter 4 Problem Solving EN Note Determining Printer Problems Troubleshooting Flowchart If the printer is not responding properly use the flowchart to determine the problem If the printer does not pass a step follow the corresponding troubleshooting suggestions If you cannot resolve the problem after following the suggestions in this user s guide contact an HP authorized service o
126. nter Chapter 4 Problem Solving 99 Checking the Printer s Configuration From the printer s control panel you can print pages that give details about the printer and its current configuration The following information pages are described here Menu Map Configuration Page e PCL or PS Font List For a complete list of the printer s information pages see the Information Menu in the printer s control panel page B 2 Menu Map To see the current settings for the menus and items available in the control panel print a control panel menu map 1 Press Menu until 2 Press Item until 3 Press Select to print the menu map You might want to store the menu map near the printer for reference The content of the menu map varies depending on the options currently installed in the printer Many of these values can be overridden from the printer driver or software application For a complete list of control panel items and possible values see page B 1 To change a control panel setting see page 13 100 Chapter 4 Problem Solving EN Note EN Configuration Page Use the configuration page to view current printer settings to help troubleshoot printer problems or to verify installation of optional accessories such as memory DIMMs paper trays and printer languages If an HP JetDirect print server card is installed a JetDirect configuration page will print out as well To print a configuration page
127. nthetic materials can severely damage the printer To avoid jamming and possible printer damage never try to print on both sides of an envelope Before you load envelopes make sure they are flat and not damaged or stuck together Do not use envelopes with pressure sensitive adhesive For envelope specifications see page A 10 42 Chapter 2 Printing Tasks EN EN Loading Envelopes in Tray 1 1 Open Tray 1 and pull out the tray extension If the envelopes are longer than 9 inches 229 mm flip open the second tray extension 2 Open the rear output bin and pull out the tray extension This reduces envelope curl and wrinkling 3 Load up to 10 envelopes in the center of Tray 1 with the side to be printed facing up and the postage end toward the front of the tray Slide the envelopes into the printer as far as they will go without forcing them 4 Adjust the guides to touch the envelope stack without bending the envelopes Make sure the envelopes fit under the tabs on the guides Chapter 2 Printing Tasks 43 Printing Labels Use only labels recommended for use in laser printers Multi thickness labels and labels that do not stack flat might print better rotated To print rotated paper see page 47 Make sure that labels meet the specifications for the input tray you use page A 9 Do e Print a stack of 50 labels from Tray 1 or a stack of 50 to 100 labels from other trays Load labels with the side to
128. nued Item Values Explanation 110V printers Or 220V printers 110V printers 220V printers ak item appears only when i Select the dimension to be fed into the printer 110V printers or 220V printers 110V printers or 220V printers Hi item appears only when Select the other dianid Determine the default orientation of print on the page Note Itis best to set the page orientation from the printer driver or software application Driver and software settings override control panel settings 110V printers or 220V printers Sets vertical spacing from 5 to 128 lines for default paper size Press Value once to change the setting by increments of 1 or hold down Value to scroll by increments of 10 Internal fonts a Pemanen soft fonts Ls Ts Fonts stored in one of the fee DIMM pas The printer assigns a number to each font and lists them on the PCL Font List page 103 The font number appearsin the Font column of the printout B 8 Control Panel Menus This item might not appear depending on the font selected Press Value once to change setting by increments of 01 for pitch or hold down Value to scroll by increments of 1 EN Printing Menu Continued Item Values Explanation This item might not appear depending on the font se
129. o accept the alternate type or size EN The RAM disk setting has been changed from the printer s control panel This change will not take effect until the printer reinitializes Chapter 4 Problem Solving 83 Printer Messages Continued Message Explanation or Recommended Action Remove jammed paper from the specified location page 72 Open and close the top cover to clear the message If the message persists after all jams have been cleared a sensor might be stuck or broken Contact an HP authorized service or support provider See the HP Support pages at the front of this user s guide The printer received more data than can fit in its available memory You might have tried to transfer too many macros soft fonts or complex graphics Press Go to print the transferred data some data might be lost then simplify the print job or install additional memory page C 1 alternates with The data dense text rules raster or vector graphics sent to the printer was too complex Press Go to print the transferred data Some data might be lost To print the job without losing data from the Configuration Menu in the printer control panel set i print the job and then return PRISE FH For more information see page B 12 Do not leav i4 it might degrade performance If this message appears often simplify the print job alternates with Too much data was sent to the EIO card
130. odel number Serial number Please attach any relevant printouts when returning equipment DO NOT ship accessories manuals cleaning supplies etc that are not required to complete the repair WHAT NEEDS TO BE DONE Attach a separate sheet if necessary 1 Describe the conditions of the failure What was the failure What were you doing when the failure occurred What software were you running Is the failure repeatable 2 If the failure is intermittent how much time elapses between failures 3 Is the unit connected to any of the following Give manufacturer and model number Personal computer Modem Network 4 Additional comments HOW WILL YOU PAY FOR THE REPAIR CJ Under warranty Purchase received date Enclose proof of purchase or receiving document with original received date O Maintenance contract number O Purchase order number Except for contract and warranty service a purchase order number and or authorized signature must accompany any request for service If standard repair prices do not apply a minimum purchase order is required Standard repair prices can be obtained by contacting an HP authorized Repair Center Authorized signature Phone Billing address Special billing instructions 108 Chapter 5 Service and Support EN HP Software License Terms ATTENTION USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH BELOW USING THE SOFTWARE INDIC
131. oftware 18 information pages 100 103 maintenance 63 69 managing through network 22 memory C 1 C 8 menu map 13 messages 71 79 88 operating temperature A 18 ordering supplies 8 10 output bins 26 28 overriding control panel settings 17 paper size dial 31 34 parts and location 6 PCL commands D 1 D 7 physical dimensions A 14 A 16 relative humidity A 18 renaming 99 sales and service offices 110 113 saving setup 56 settings current 100 103 software 14 23 specifications A 14 A 18 status accessing 19 see also messages printer drivers 14 18 additional 16 help software 18 included with printer 15 Macintosh 15 21 selecting 18 troubleshooting 93 troubleshooting Macintosh 97 Windows 17 Printer Error messages 86 88 printer languages allocating memory to B 11 C 6 drivers 18 selecting default B 10 printing 25 61 advanced tasks 56 61 basic tasks 25 55 configuration page 101 102 custom size paper 50 54 duplexing 35 39 edge to edge see full bleed images envelopes 42 43 A 10 A 12 first page on different paper 57 font list 103 full bleed images 49 heavy paper 50 labels 44 45 manually feeding paper 59 menu map 13 100 multiple pages on one sheet 57 output bins 26 28 rotated paper 47 48 special paper 40 55 speed A 18 B 5 supplies ordering 8 transparencies 46 vellum 55 watermark 56 with low toner 65 66 Index 5 Printing Menu B 7
132. oftware application override control panel settings Software application settings override printer driver settings If you cannot access a menu or item it is either not an option for the printer or your network administrator has locked the function The control panel reads See your network administrator To print a control panel menu map To see the current settings for all of the menus and items available in the control panel print a control panel menu map 1 Press Menu until 1 appears 2 Press Item until appears 3 Press Select to print the menu map You might want to store the menu map near the printer for reference The content of the menu map varies depending on the options currently installed in the printer Chapter 1 Printer Basics 13 Note Windows Macintosh Figure 5 Note Printer Software The printer comes with helpful software on a compact disc See the getting started guide for installation instructions Check the ReadMe file provided on the compact disc for additional software included and supported languages Windows Software Drivers HP Toolbox HP FontSmart Network Administrator Windows Software HP JetAdmin Drivers HP Toolbox HP FontSmart Macintosh Software PPDs PPDs HP LaserJet Utility HP LaserJet Utility Printer Software The printer drivers provided on the compact disc must be installed to take full advantage of the printer s fea
133. ogram for the PPDs and other software is provided on the compact disc Use the LaserWriter printer driver that comes with the computer The LaserWriter driver is also available from Apple HP LaserJet Utility HP LaserJet Utility allows control of features that are not available in the driver The illustrated screens make selecting printer features from the Macintosh computer easier than ever Use the HP LaserJet Utility to do the following e Customize the printer s control panel messages Name the printer assign it to a zone on the network download files and fonts and change most of the printer settings Set a password for the printer From the computer lock out functions on the printer s control panel to prevent unauthorized access See the printer software help Chapter 1 Printer Basics 21 Note Software for Networks HP JetAdmin HP JetAdmin should be installed only on the network administrator s computer HP JetAdmin can be accessed by clicking the Start button point to Settings and then click Control Panel in Windows 95 and Windows NT 4 0 or from the HP LaserJet program group folder Use HP JetAdmin to do the following Install configure and manage printers on a network that are connected with a JetDirect print server Perform in depth diagnostics on the printer and network The HP JetAdmin software works on the following network systems Windows NT Windows 95 Windows 3 1x
134. one 852 2599 7777 Fax 358 9 887 2477 Fax 33 146 10 1705 Fax 852 2506 9261 Hardware Repair Center Phone 852 2599 7000 Extended Warranty Support Phone 852 2599 7000 Customer Information Center Phone 852 2599 7066 Germany Greece Hungary Hewlett Packard GmbH Herrenberger Strasse 130 71034 B blingen Hewlett Packard Hellas 62 Kifissias Avenue GR 15125 Maroussi Hewlett Packard Magyarorszag Kft Erzs bet kiralyne Utja 1 c H 1146 Budapest Phone 49 180 532 6222 Phone 30 1 689 6411 Phone 36 1 343 0550 49 180 525 8143 Fax 30 1 689 6508 Fax 36 1 122 3692 Fax 49 180 531 6122 Hardware Repair Center Phone 36 1 343 0312 Customer Information Center Phone 36 1 343 0310 India Italy Japan Hewlett Packard India Ltd Paharpur Business Centre 21 Nehru Place New Delhi 110 019 Phone 91 11 647 2311 Fax 91 11 646 1117 Hewlett Packard Italiana SpA Via Giuseppe di Vittorio 9 Cernusco Sul Naviglio 1 20063 Milano Phone 39 2 921 21 Fax 39 2 921 04473 Hewlett Packard Japan Ltd 3 29 21 Takaido higashi Suginami ku Tokyo 168 Phone 81 3 3335 8333 Fax 81 3 3335 8338 Hardware Repair Center Hardware Repair Center and Extended Phone 81 4 7355 6660 Warranty Support Fax 81 4 7352 1848 Phone 91 11 642 5073 91 11 682 6042 Korea Latin American Headquarters M xico Hewlett Packard Korea 5200 Blu
135. or additional paper C4116A Tray tray o 500 Sheet Replacement Replacement or additional paper C4117A Tray tray HP Multi purpose Paper HP brand paper for a variety of uses HPM1120 1 box of 10 reams 500 sheets each To order a sample in the U S call 1 800 471 4701 3 HP LaserJet Paper Premium HP brand paper for use HPJ1124 with HP LaserJet printers 1 box of ao 10 reams 500 sheets each To gt order a sample in the U S call Z 1 800 471 4701 Toner Cartridge Replacement HP UltraPrecise toner C4129J 10 000 pages cartridge 8 Chapter 1 Printer Basics EN Ordering Information Continued Item Dual In line Memory Module DIMM EDO DIMMs oO D 2 SDRAM DIMMs 8 oO GG j am Flash DIMM v Cc O LL gt O E Font DIMM Hard Disk Parallel Cables Serial Cables Serial Adapter Macintosh Computer Serial Cable Macintosh Network Cable Kit Enhanced I O Cards Cable and Interface Accessories Description or Use Boosts the ability of the printer to handle large print jobs maximum 100 MB with HP brand DIMMs 4 MB 8 MB 16 MB 4 MB 8 MB 16 MB 32 MB Permanent storage for fonts and forms 2 MB 4 MB 8 MB Asian MROM traditional Chinese simplified Chinese Permanent storage for fonts and forms Also used to enable HP Transmit Once technology 2 Meter IEEE 1284 cable 3 Meter IEEE 1284 cable 9 9 pin serial cable male female 9 25 pin
136. page B 5 Go to page 89 Chapter 4 Problem Solving 95 5 Does the printer select the proper trays YES output locations and paper handling nasiraan ne 3 accessories 7 check the Contents the Index or NO the printer software help 5 An optional The printer x A message other accessory is not a pulls from the working than vis wrong tray properly displayed Make sure paper trays are correctly configured for paper size and type page 60 Print a configuration page to see current tray settings page 101 Make sure the tray selection or paper type in the printer driver or software application is set correctly The printer driver and software application settings override the printer s control panel settings If you do not want to print from Tray 1 remove any paper loaded i the tray or change the TRHY i MODE setting to page 58 By default paper loadedin Tray 1 willbe printed first lf you want to print from Tray 1 but cannot select the tray from a software application see page 58 Print a configuration page to verify that the accessory is installed rConfigure the printer driver for the installed accessories see the software help Turn the printer off and then turn the printer on Verify that you are using the correct optional accessory for the printer If the optional duplexer will not duplex check that the rear output bin is closed
137. page C 7 and up This item appears only when i j GH Specify the amount of memory for I O buffering The maximum amount of memory available for I O buffering is determined by the amount of memory installed in the printer the languages installed in the printer and by other memory allocations that must be made Press Value to change settings by increments of 10 up to 100 KB or by increments of 100 above 100 KB EN Control Panel Menus B 15 I O Menu Continued Item Values Explanation Select the speed at which data is transmitted to the printer riw The printer accepts faster parallel communications used for connections with newer computers HE The printer accepts slower parallel communications used for connections with older computers Turn the bidirectional parallel communication on or off The default is set for a bidirectional parallel port IEEE 1284 This setting allows the printer to send status readback messages to the computer Turning the parallel advanced functions on might slow language switching Select the type of pacing used Pacing or handshaking allows the printer to tell the computer when to send information The printer uses XON XOFF and DTR DSR signal piolocols rather than ETX ACK protocol Select this value if your computer requires hardware flow control most personal Apa do Select this value if your computer requires software
138. per A 8 error log see event log error messages 79 88 clearing repeated messages 79 escape characters entering in DOS D 3 examples D 2 escape sequences 103 D 3 EtherTalk setting B 18 event log 102 B 2 expanding memory A 18 C 1 C 8 F face down output bin 26 face up output bin 28 faded print troubleshooting 89 90 FastRes 1200 B 5 FCC regulations E 1 features printer 2 3 feeding paper problems with 95 A 7 file directory B 2 Finland s laser statement E 9 500 sheet tray optional loading 33 34 48 51 54 ordering 8 paper orientation 41 paper specifications A 2 A 5 A 7 fixed spaced fonts D 4 flaps on envelopes printing with A 11 Flash Device Failure message 80 flash DIMMs ordering 9 see also DIMMs Flash File Operation Failed message 80 Flash File System Is Full message 80 Flash Is Write Protected message 81 flowchart troubleshooting for Macintosh 97 98 printer errors 91 98 fonts control panel settings B 8 EN B 9 fixed spaced D 4 information about 103 installing and deleting 19 internal 103 ordering DIMMs 9 printing list of 103 proportional spaced D 4 selecting PCL D 4 soft 103 troubleshooting Macintosh 98 FontSmart see HP FontSmart format problems troubleshooting 94 95 frequent paper jams solving 78 full bleed images printing 49 Fuser Error message 86 G garbled print troubleshooting 94 95 Go key 12 graphics vector D 1 gray back
139. ple reset and clears the input and output buffers for the active I Os only The f message might display on the printer s control panel This item performs a simple reset and clears the input and output buffers for all I Os B 20 Control Panel Menus EN Printer Memory and Expansion Overview The printer has three dual in line memory module DIMM slots for upgrading with More printer memory DIMMs are available in 4 8 16 and 32 MB for a maximum of 100 MB Flash memory DIMMs available in 2 and 4 MB Unlike standard printer memory flash DIMMs can be used to permanently store downloaded items in the printer even when the printer is off DIMM based accessory fonts macros and patterns Other DIMM based printer languages and printer options Note Single in line memory modules SIMMs used on previous HP LaserJet printers are not compatible with the printer You might want to add more memory to the printer if you often print complex graphics or PS documents print with the optional duplexer use many downloaded fonts print at ProRes 1200 or print large paper sizes such as A3 B4 or 11 x 17 The printer has two enhanced input output EIO slots for expanding the printer s capabilities with A network card A mass storage device such as a hard disk For ordering information see page 9 To find out how much memory is installed in the printer or to find out what is installed in
140. r support provider See the HP Support pages at the front of this user s guide Macintosh users For more troubleshooting information see page 97 1 Does the control panel display READY NO The display is blank and the printer s fan is off Check the power cord connections and the power switch Plug the printer into a different outlet Check that the power supplied to the printer is steady and meets printer specifications page A 17 EN The display is blank but the printer s fan is on Press any control panel key to see if the printer responds Turn the printer off and then turn the printer on If this does not work contact an HP authorized service or support provider See the HP Support pages at the front of this user s guide The display is inthewrong language Turn the printer off Hold down Select while turning the printer on Press Value to scroll through the available languages Press Select to save the desired language as the new default Press Go to return to YES 2 p Go to step 2 The display A message shows garbled an other th or unfamiliar i characters Make sure the desired language is selected from the control panel Go to page 79 Turn the printer off and then turn the printer on Chapter 4 Problem Solving 91 YES i nfiguration 2 Go to step 3 2 Can you print a configura
141. ration Menu in the printer s control panel page B 13 The RAM disk is protected and no new files can be written to it Disable the write protection through HP JetAdmin Load the empty tray to clear the message If you do not load the specified tray the printer will continue printing from the next available tray and the message will continue to display Load the requested paper into the specified tray See the sections on loading paper starting on page 30 Ensure that the trays are correctly adjusted for size The size displayed on the front of the paper tray must match the size of paper loaded in the tray The tray type settings and size for Tray 1 must be set from the printer s control panel page 60 If you are trying to print A4 or letter size paper and this message appears make sure the default paper size is set correctly from the Printing Menu in the printer s control panel Press Go to print from the next available tray Press Value to scroll through the available types and sizes Press Select to accept the alternate type or size An external paper handling device detected an unsupported paper size The printer will go offline until the condition is corrected If the requested paper size or type is not available the printer asks if it should use another paper size or type instead Press Value to scroll through the available types and sizes Press Select t
142. re information see page 56 Print Quality Menu Item Values Explanation Select the resolution from the following values 3 Produces draft print quality at the printer s maximum speed 16 ppm 300 dpi dots per inch is recommended for some bitmapped fonts and graphics and for compatibility with the HP LaserJet Ill family of printers E Produces high print quality at the printer s maximum speed 16 ppm it Produces optimum print qua ity comparable to 1200 dpi at the printer s maximum speed 16 ppm F Produces optimum print quality true 1200 dpi at half the printer s maximum speed 8 ppm When the resolution is changed any downloaded resources such as fonts or macros will need to be downloaded again unless they are stored on an optional hard disk or flash DIMM Note Itis best to change the resolution from the printer driver or software application Driver and software settings override control panel settings EN Use the printer s Resolution Enhancement technology REt setting to produce print with smooth angles curves and edges REt does not affect print quality when the print resolution is set to ProRes 1200 All other print resolutions including FastRes 1200 benefit from REt Note It is best to change the REt setting from the printer driver or software application Driver and software settings override control panel settings Control Panel Menus B 5
143. res including the following printer status How Do l help utilities From HP ToolBox you can launch utilities such as HP JobMonitor If you choose not to use HP ToolBox it can be disabled See the printer software help HP JobMonitor HP JobMonitor is a component of HP ToolBox that shows the position of print jobs in the queue which print jobs have been printed and who sent them To access JobMonitor right click the tray icon in HP ToolBox and then select Jobs from the Contents menu HP FontSmart Access HP FontSmart from the HP LaserJet folder or through HP ToolBox HP FontSmart is a font management utility for Windows only which does the following installs uninstalls and deletes fonts manages fonts inside a single window by allowing you to drag and drop shows the 110 matching screen fonts for the internal fonts in the printer downloads fonts to a mass storage device With Windows 3 1x and Windows 95 you can use HP FontSmart to download fonts to a mass storage device Types of fonts supported are TrueType PostScript Type 1 and PostScript Type 42 TrueType fonts converted to PostScript format To download Type 1 fonts Adobe Type Manager must be installed and turned on Chapter 1 Printer Basics 19 HP JetSend Communications Technology HP JetSend can be installed through an installer on the compact disc HP JetSend is a new technology from Hewlett Packard that allows networ
144. ributing toner 65 66 regulatory information E 1 relative humidity A 18 removing duplex printing accessory 37 C 4 renaming the printer 99 repeated paper jams solving 78 repeating defects troubleshooting 89 90 Reset Active I O Channel setting B 20 Reset All I O Channels setting B 20 Reset Memory setting B 20 Resets Menu B 20 Resolution Enhancement technology REt setting B 5 Resolution setting B 5 Resource Save setting B 11 resource saving allocating memory C 6 restore default settings B 20 Restore Factory Settings B 20 REt setting B 5 return 105 106 108 rotated paper printing 47 48 S safety statements E 8 E 9 sales and service offices 110 113 samples configuration page 102 print quality problems 89 saving paper E 2 power B 10 E 2 printer setup 56 toner B 6 E 2 SDRAM DIMMs ordering 9 see also DIMMs security information 102 Select key 12 serial adapter ordering 9 Serial Baud Rate setting B 17 serial cables ordering 9 pin outs A 21 troubleshooting 93 types of A 20 Serial DTR Polarity setting B 17 serial interface connector locating 6 Serial I O Buffer Overflow message 85 serial number 102 Serial Pacing setting B 16 Serial Robust XON setting B 16 service agreements 105 106 E 6 see also front pages iv Service Information Form 108 service information see front pages iii setting custom paper sizes 53 54 paper type and size 60 61 settings affecting printer messages
145. ries The number of materials has been kept to a minimum while ensuring proper functionality and high product reliability Dissimilar materials have been designed to separate easily Fasteners and other connections are easy to locate access and remove with common tools High priority parts have been designed to be accessed quickly for efficient disassembly and repair Plastic parts have been primarily designed in two colors to enhance recycling options A few small parts are colored specifically to highlight customer access points HP disposes of returned products in an environmentally sound manner Many of the functional parts are recovered tested and reused as fully warrantied service parts Used parts are not placed into new product manufacturing The remainder of the product parts are recycled if possible For product take back information contact your local HP Sales and Service Office page 110 E 4 Regulatory Information EN Paper EN Europe Only The printer is suited for the use of recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Paper Specifications Guide The printer is suited for the use of recycled paper according to DIN 19 309 All Other Countries The printer is suited for the use of recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Paper Specifications Guide Regulatory Information E 5 To ensure printer longevity HP provide
146. rint quality Loose toner should clear from the paper path after a few pages are printed If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric 4 Close the paper access plates replace the toner cartridge and close the top cover If a paper jam message persists there is still paper in the printer Look for paper in another location page 72 74 Chapter 4 Problem Solving EN EN Clearing Jams from the Output Areas Note If paper is jammed in the top output area but most of the paper is stillinside the printer it is best to remove it through the rear door 1 Push in the two gray latches to release the rear door 2 Push down the green paper release levers 3 Grasp both sides of the paper and slowly pull the paper out of the printer There might be loose toner on the paper Be careful not to spill it on yourself or into the printer Note If paper is difficult to remove try opening the top cover and removing the toner cartridge to release pressure on the paper 4 Close the rear door The levers automatically return to their original positions when the rear door is closed Open and close the top cover to clear the paper jam message If a paper jam message persists there is still paper in the printer Look for paper in another location page 72 Chapter 4 Problem Solving 75 Clearing Jams from the Optional Dupl
147. rnet access to obtain the latest drivers PCL 5e PCL6 Ps Windows 3 1x V WA JY Windows 95 V Windows NT 3 51 Windows NT 4 0 J Macintosh computer PPDs are included page 21 1 PostScript Level 1 Emulation for Windows 3 1x Level 2 Emulation for all other operating systems 2 The PCL 5e driver is available from the Internet See the HP support pages at the front of this user s guide Within the computer installation program select Typical Install to install the PCL 5e PCL6 and PS drivers and HP FontSmart Select Custom Install to install only the software you prefer or if you are a network administrator Select Minimum Install to install only the PCL 6 driver for basic printing Chapter 1 Printer Basics 15 Note Additional Drivers You can obtain the following printer drivers by downloading them from the Internet or by requesting them from an HP authorized service or support provider See the HP Support pages at the front of this user s guide e OS 2 PCL PCL 6 printer driver OS 2 PS printer driver WordPerfect 5 1 printer driver e Windows NT 3 51 PCL 5e printer driver AutoCAD Rev 14 compatible printer driver also available on the compact disc The OS 2 drivers are also available from IBM and are packaged with OS 2 If the desired printer driver is not on the compact disc or is not listed here check the software application s installation disks or ReadMe files to see
148. ronment Available HP JetDirect print server EIO cards with support for all leading network operating systems Helpful printer software provided on a compact disc 2 Chapter 1 Printer Basics EN EN Expandability Ability to grow with the printing needs of workgroups 3 built in DIMM slots for memory expansion Available flash and memory DIMM cards Up to 100 MB maximum memory capability e 2 EIO interface slots for I O cards and disk cards Available hard drive EIO card for storage of additional fonts and forms standard on the HP LaserJet 5000 GN printer Paper Handling Options Versatile to meet a combination of user needs 100 sheet multi purpose tray 250 sheet paper feeder standard on all models 500 sheet universal paper feeder standard on the HP LaserJet 5000 N and 5000 GN models Up to 4 paper trays possible Optional duplex printing accessory for two sided printing Best Value Providing industry leading value to customers PostScript Level 2 Emulation standard 10 000 page toner cartridge Chapter 1 Printer Basics 3 Printer Information This printer can be purchased in three configurations as described below Configurations HP LaserJet 5000 printer The HP LaserJet 5000 printer is a 16 ppm laser printer that comes standard with a 100 sheet multi purpose Tray 1 a250 sheet Tray 2 and 4 MB of memory It is designed for workgroups and can print on paper siz
149. roup Termination character character character uppercase Figure D 1 Printer Command Elements D 2 Printer Commands EN Combining Escape Sequences Escape sequences may be combined into one escape sequence string There are three important rules to follow when combining code 1 The first two characters after the Ec character the parameterized and group characters see Figure D 1 must be the same in all of the commands to be combined 2 When combining escape sequences change the uppercase termination character in each individual escape sequence to lower case 3 The final character of the combined escape sequence must be uppercase The following is an example of an escape sequence string that would be sent to the printer to select legal paper landscape orientation and 8 lines per inch Ec amp L3AEc amp L210 amp c amp 8D The following escape sequence sends the same printer commands by combining them into a shorter sequence Ec amp 23a108D Entering Escape Characters Printer commands always begin with the escape character Ec The following table shows how the escape character can be entered from various DOS software applications DOS Software Application Entry What Appears Lotus 1 2 3 and Symphony Type W27 027 Microsoft Word for DOS Hold down Alt and type 827 on the lt numeric keypad WordPerfect for DOS Type lt 27 gt lt 27 gt MS DOS Edit Hold down Ctrl P and press Esc lt MS DOS Edlin Hold down Ctrl V
150. rted guide provided with the printer for setup instructions Now that the printer is set up and ready to use take a few moments to get to know the printer This chapter introduces the following Features and benefits of the printer Important printer parts and locations Accessories and supplies available for the printer The layout and basic operation of the printer s control panel e Helpful printer software for increased printing flexibility Chapter 1 Printer Basics 1 Printer Features and Benefits Many of the printer s features and benefits are outlined below Specific chapters contain more information on each feature See this guide s index or contents to locate this information Wide Format Printing Increased capability from your laser printer Prints on paper sizes up to 12 28 by 18 5 inches Prints full bleed images up to A3 and 11 x 17 by printing images on larger paper that can be trimmed to the edges High Print Quality Professional results that meet the demands of complex documents ProRes 1200 true 1200 dpi for highest quality graphics printing FastRes 1200 for fast high quality image printing New HP UltraPrecise toner for high quality print High Performance Faster printing for improved productivity Prints 16 pages per minute 100 MHz RISC microprocessor Prints the first page in 12 2 seconds Connectivity Ease of Use Easy to use and administer in a shared envi
151. s that the trays are correctly adjusted for the loaded paper size and that the trays are not overfilled See the sections on loading paper starting on page 30 Check that all trays and paper handling accessories are completely inserted into the printer If a tray is opened during a print job this might cause a paper jam Check that all covers and doors are closed If a cover or door is opened during a print job this might cause a paper jam Try printing to a different output bin page 26 The sheets might be sticking together Try bending the stack to separate each sheet Do not fan the stack If you are printing from Tray 1 try feeding fewer sheets of paper or fewer envelopes at a time If you are printing with the optional duplexer make sure the cable tray is seated properly and the Tray 2 cover is installed Try turning the paper reforming setting on from the Configuration Menu in the printer s control panel this will slow print speed For more information see page B 14 If you are printing small sizes such as index cards make sure the paper is oriented correctly in the tray page 53 Turn over the stack of paper in the tray Also try rotating the paper 180 Try rotating paper such as perforated or multi sheet forms and labels to feed through the printer from a different orientation page 47 Check the quality of the paper being printed Damaged or irregular paper should not be used Use onl
152. s control panel page B 12 Message Explanation or Recommended Action The printer control panel function you are trying to access has been locked to prevent unauthorized access See your network administrator The duplexer is not connected properly Re install the duplexer The optional tray is not connected properly Re install the optional tray EN The printer cannot duplex because the rear output bin is open Close the rear output bin Chapter 4 Problem Solving 79 Printer Messages Continued Message Explanation or Recommended Action The optional input tray cannot feed paper to the printer because a door or paper guide is open Check the doors and paper guides alternates with A print job requested a printer language that does not exist in the printer The job will not print and will be cleared from memory Print the job using a driver for a different printer language or add the requested language to the printer if available Press Go to continue The EIO disk had a critical failure and can no longer be used Remove the EIO disk and replace it with a new one The requested operation could not be performed You might have attempted an illegal operation such as trying to download a file to a non existent directory Delete files from the EIO disk and then try again or add a flash disk DIMM Download or delete files from HP JetAdmin and download or delete fonts
153. s the following Extended HP SupportPack covers the printer and all HP supplied internal Warranty components It is a three year warranty from the date of purchase HP SupportPack must be purchased by the customer within 30 days of product purchase Information on HP SupportPack is available by calling your local HP FIRST number See the HP Support pages at the front of this user s guide Spare Parts Spare parts and consumable supplies for this product will be made available and for at least five years after production has stopped Consumables Availability Toner Material Safety Data Sheet The Toner Material Safety Data Sheet can be obtained by calling your local HP FIRST number See the HP Support pages at the front of this user s guide E 6 Regulatory Information EN Declaration of Conformity according to ISO IEC Guide 22 and EN45014 Manufacturer s Name Manufacturer s Address declares that the product Product Name Model Numbers Product Options Hewlett Packard Company 11311 Chinden Boulevard Boise Idaho 83714 1021 USA HP LaserJet 5000 5000 N 5000 GN C4110A C4111A C4112A ALL conforms to the following Product Specifications Safety IEC 950 1991 A1 A2 A3 EN 60950 1992 A1 A2 A3 IEC 825 1 1993 EN 60825 1 1994 Class 1 Laser LED EMC CISPR 22 1993 A1 EN 55022 1994 Class B 1 EN 50082 1 1992 IEC 801 2 1991 prEN 55024 2 1992 4 kV CD 8 kV AD IEC 801 3 1984 prEN 55024 3 1991 3 V m IE
154. screws 7 If an optional duplexer is installed reattach the cable tray and the rear section of the duplexer Reattach any interface cables and the power cord Turn the printer on and test the DIMM Go to page C 5 Printer Memory and Expansion C 3 C 4 Printer Memory and Expansion If an optional duplexer is installed 1 Slide the rear section of the duplexer away from the printer 2 Remove the rear section of the duplexer by lifting and rotating the rear section to clear all of the tabs in the grooves as illustrated 3 Unplug the power cord and disconnect any cables 4 Remove the cable tray by lifting it out of position as illustrated Go back to Step 2 on page C 2 Note Reverse these steps to install the cable tray and the rear section of the duplexer Make sure the cable tray is properly installed and the cables are routed through the left side EN Note EN Checking Memory Installation Follow this procedure to verify that DIMMs are installed correctly 1 Check that the printer s control panel displays y when the printer is turned on If an error message appears a DIMM might have been incorrectly installed Check the printer messages page 79 2 Print a new configuration page page 101 3 Check the memory section on the configuration page and compare it to the configuration page printed before the DIMM installation If the amount of memory has not increased the DIMM might not be in
155. serial cable male female 25 9 pin adapter male female For connecting to a Macintosh computer For PhoneNET or LocalTalk connection HP JetDirect 600N print server multi protocol EIO network cards Ethernet RJ 45 only Ethernet RJ 45 and BNC LocalTalk Token Ring RJ 45 and DB 9 Fast Ethernet RJ 45 only Part Number C4135A C4136A C4137A C4140A C4141A C4142A C4143A C4286A C4287A C4292A C4293A C2985A C2950A C2951A C2932A C2933A C2809A 92215S 92215N J3110A J3111A J3112A J3113A EN Chapter 1 Printer Basics 9 Ordering Information Continued Item HP LaserJet Printer Family Paper Specification Guide PCL 5 PJL Technical Reference Documentation Package HP LaserJet 5000 5000 N and 5000 GN Printers User s Guide HP LaserJet 5000 5000 N and 5000 GN Printers Getting Started Guide HP LaserJet 5000 5000 N and 5000 GN Printers Quick Reference Guide Documentation User s Documentation Bundle Description or Use A guide to using paper and other print media with HP LaserJet printers A guide to using printer commands with HP LaserJet printers An additional copy of this user s guide An additional copy of the getting started guide An additional copy of the quick reference guide An additional copy of this user s guide the getting started guide and the quick reference guide Part Number 5010 6394 5021 0330 C4110
156. sks 61 62 Chapter 2 Printing Tasks EN Printer Maintenance Note EN Overview This chapter explains basic printer maintenance Managing the toner cartridge Cleaning the printer To ensure optimum print quality the printer will prompt you to have ue maintenance performed every 150 000 pages When the F message appears on the control panel contact an HP authorized service and support provider to have the maintenance performed See the HP Support pages at the front of this user s guide Chapter 3 Printer Maintenance 63 Caution Managing the Toner Cartridge HP Policy on Non HP Toner Cartridges Hewlett Packard Company cannot recommend use of non HP toner cartridges either new or remanufactured Because they are not HP products HP cannot influence their design or control their quality To install a new HP toner cartridge and recycle the used cartridge follow the instructions included in the toner cartridge box Toner Cartridge Storage Do not remove the toner cartridge from its package until you are ready to use it The shelf life of a cartridge in an unopened package is approximately 2 5 years To prevent damage to the toner cartridge do not expose it to light for more than a few minutes Toner Cartridge Life Expectancy The life of the toner cartridge depends on the amount of toner that print jobs require When printing text at 5 coverage an HP toner cartridge lasts an average of 10 00
157. st so paper such as letterhead prepunched and preprinted paper need to be oriented as shown in Figure 10 Tray 1 All other trays Figure 10 Paper Orientation for Printing Both Sides of Paper For Tray 1 load the first side facing down Load letter A4 A5 Executive and B5 paper with the top short edge toward the right Load other sizes with the top short edge toward the printer For all other trays load the first side facing up Load letter A4 A5 Executive and B5 paper with the top short edge toward the right Load other sizes with the top short edge toward the front of the tray 38 Chapter 2 Printing Tasks EN Layout Options for Printing Both Sides of Paper The four print orientation options are shown below These options can be selected from the printer driver or from the printer s control panel set from the Paper Handling Menu and a from the Printing Menu 1 Long edge portrait E pe f 2 F E aQ 5 N 5 3 Short edge portrait 4 Short edge landscape Figure 11 Layout Options for Printing Both Sides of Paper 1 Long edge portrait This is the default printer setting and the most common layout used with every printed image oriented right side up Facing pages are read from top to bottom on the left page then from top to bottom on the right page 2 Long edge landscape This layout is often used in accounting da
158. stalled correctly repeat the installation procedure or the DIMM might be defective try a new DIMM If you installed a printer language personality check the Installed Personalities and Options section on the configuration page This area should list the new printer language Printer Memory and Expansion C 5 Note Adjusting Memory Settings Resource Saving Resource Saving allows the printer to keep downloaded resources permanent downloaded fonts macros or patterns in memory when the printer language or resolution is changed If you do not have an optional hard disk or flash DIMM for storing downloaded resources you might want to change the amount of memory allocated to each language when downloading an unusually large number of fonts or if the printer is in a shared environment The minimum amount of memory that can be allocated to Resource Saving is 400 KB each for PCL and PS To determine how much memory to allocate to a language 1 From the Configuration Menu set amp IM page B 11 You might need to add memory to the inte in order for this option to appear in the printer s control panel 2 Also f the Configuration Menu choose either or i and change the setting to the highest value displayed This amount will vary depending upon how much memory is installed in the printer 3 Using a software application download all the fonts you want to use in the selected language 4 Print a configuration page
159. sts also show which fonts are resident on an optional hard disk or flash DIMM To print a PCL or PS font list 1 Press Menu until 2 Press Item until Fi appears 3 Press Select to print the font list The PS font list shows the PS fonts installed and gives a sample of those fonts The following describes the information that can be found on the PCL font list Font gives the font names and samples e Pitch Point indicates the pitch or point size of the font e Escape Sequence a PCL programming command is used to select the designated font See the legend at the bottom of the font list page For step by step instructions on using printer commands to select a font with DOS applications see page D 7 Font is the number used to select fonts from the printer s control panel not the software application Do not confuse the font with the font ID described below The number indicates the DIMM slot where the font is stored SOFT Downloaded fonts which stay resident in the printer until other fonts are downloaded to replace them or until the printer is turned off INTERNAL Fonts that permanently reside in the printer FontID is the number you assign to soft fonts when you download them through software Chapter 4 Problem Solving 103 104 Chapter 4 Problem Solving EN Service and Support Hewlett Packard Warranty Statement HP PRODUCT DURATION OF WARRANTY HP LaserJet 5000 5000 N
160. t quality increased paper jams premature wear on the printer requiring repair For best results use only HP brand paper and print media Hewlett Packard Company cannot recommend the use of other brands Because they are not HP products HP cannot influence or control their quality It is possible for paper to meet all of the guidelines in this manual and still not produce satisfactory results This might be the result of improper handling unacceptable temperature and humidity levels or other variables over which Hewlett Packard has no control Before purchasing a large quantity of paper make sure it meets the requirements specified in this user s guide and in the HP LaserJet Printer Family Paper Specification Guide To order the guide see page 10 Always test paper before purchasing a large quantity Using paper outside HP specifications may cause problems for the printer requiring repair This repair is not covered by the Hewlett Packard warranty or service agreements A 2 Specifications EN Supported Sizes and Weights of Paper Tray 1 Minimum Size custom Dimensions 3 by 5in 76 by 127 mm Maximum Size custom 12 28 by 18 5 in 312 by 470 mm Weight 16 to 53 Ib 60 to 199 g m Capacity 100 sheets of 20 Ib 75 g m paper Transparencies Labels Same as minimum and maximum paper sizes listed above Envelopes Thickness 0 0039 in to 0 0045 in 0 099 to 0
161. ta processing and spreadsheet applications Every other printed image is oriented upside down Facing pages are read continuously from top to bottom 3 Short edge portrait This layout is often used with clipboards Every other printed image is oriented upside down Facing pages are read continuously from top to bottom 4 Short edge landscape Each printed image is oriented right side up Facing pages are read from top to bottom on the left page then from top to bottom on the right page EN Chapter 2 Printing Tasks 39 Note Printing Special Paper Special paper includes letterhead prepunched including 3 hole punched envelopes labels transparencies full bleed images rotated paper index cards postcards custom size and heavy paper Printing Letterhead Prepunched or Preprinted Paper When printing letterhead prepunched or preprinted paper it is important to load the trays with the correct orientation Paper orientation is different when you print with an optional duplexer page 38 It may be necessary to print prepunched paper in a rotated orientation page 47 Printing in portrait or landscape mode is usually selected from the software application or printer driver If the option is not available change the Orientation setting from the Printing Menu in the printer s control panel page B 8 40 Chapter 2 Printing Tasks EN Paper Orientation Figure 12 Paper Orientation for Tray 1 Load le
162. te If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric 4 Reinsert the toner cartridge into the printer and close the top cover If the print remains light install a new toner cartridge Follow the instructions provided with the new toner cartridge 66 Chapter 3 Printer Maintenance EN Caution EN Cleaning the Printer To maintain print quality follow the cleaning procedure on the following page every time the toner cartridge is changed or whenever print quality problems occur As much as possible keep the printer free from dust and debris e Clean the outside of the printer with a slightly water dampened cloth e Clean the inside with a dry lint free cloth Do not use ammonia based cleaners on or around the printer While cleaning the printer be careful not to touch the transfer roller the black rubber roller located underneath the toner cartridge Skin oils on the roller can cause print quality problems Figure 21 Location of the Transfer Roller Do Not Touch Chapter 3 Printer Maintenance 67 Cleaning the Printer Before beginning these steps turn the printer off and unplug the power cord 1 Open the top cover and remove the toner cartridge WARNING Avoid reaching too far into the printer The adjacent fusing area m
163. terface cable connections Disconnect and reconnect the cable at the computer and the printer Test the cable by trying it on another computer if possible If you are using a parallel connection make sure the cable is IEEE 1284 compliant page A 19 If the printer is on a network print a configuration page page 101 and verify in the Protocol Information that the server name and the node name match the names in the printer driver To verify that it is not a computer problem print from another computer if possible Make sure the print job is being sent to the correct port LPT1 or network printer port for example Check that you are using the proper printer driver page 17 Reinstall the printer driver See the getting started guide FCheck that the port is configured and working properly One way to check this is to connect another printer to that port and print If printing with the PS driver from the Printing Menu in the printer s control panel set then print the job again If an error page prints see the instructions in the next column From the Configuration Menu in the printer s control panel make sure that Ci page B 10 You might be missing a printer message that could help you solve the problem From the Configuration Menu in the printer s control panel temporarily turn the Clearable Warnings and Auto Continue settings off page B 12 and then print the job again EN commands pr
164. the value to 4 to print on both sides duplex or to print on one side simplex of a sheet of paper For more information see page 35 This item appears only when an optional duplexer is installed and the duplex option is on Choose the binding edge when duplexing printing on both sides of paper For more information see page 35 Choose to print on letter size paper when an A4 job is sent but no A4 size paper is loaded in the printer or to print on A4 size paper when a letter job is sent but no letter paper is loaded in the printer Configure the fuser mode associated with each paper type This is only necessary if you are experiencing problems printing on certain paper types Hl The fuser mode menu items are not accessible Et Additional items appear see below Note To see the default fuser mode for each paper type select scroll back to the Information Menu and print a menu map page B 2 This item appears only when 2 i HODE 5 Most paper types are set to i by default The exceptions are as follows For a complete list of supported paper types see page A 6 B 4 Control Panel Menus EN Print Quality Menu Some items in this menu can be accessed from a software application or from the printer driver if the appropriate driver is installed Printer driver and software application settings override control panel settings For mo
165. this user s guide alternates with An error occurred in an external paper handling device Press Go to clear the message If the message will not clear turn the printer off and then turn the printer on If this message persists contact an HP authorized service or support provider See the HP Support pages at the front of this user s guide An error occurred in the printer s nonvolatile memory NVRAM and one or more printer settings has been reset to its factory default Print a configuration page and check the printer settings to determine which values have changed page 101 Hold down Cancel Job while turning the printer on This will clean up the NVRAM by removing old areas that are not being used If this message persists contact an HP authorized service or support provider See the HP Support pages at the front of this user s guide EN The printer s nonvolatile memory NVRAM is full Some settings might have been reset to the factory defaults Print a configuration page and check the printer settings to determine which values have changed page 101 If this message persists contact an HP authorized service or support provider See the HP Support pages at the front of this user s guide Chapter 4 Problem Solving 87 Printer Messages Continued Message Explanation or Recommended Action A temporary printing error occurred Turn the printer off and then turn the pr
166. tically O O 5S Line Spacing Ec amp 2 D lines per inch 1 2 3 4 5 6 12 16 24 48 a Perforation Skip Ec amp L L 0 disable 1 enable Vertical Position Rows Ec amp a R row number Vertical Position Dots Ec p Y dot number 300 dots 1 inch D 5 Vertical Position Decipoints Ec amp a V decipoint number 720 decipoints 1 inch n o a 5 Horizontal Position Columns Ec amp a C column number 5 Horizontal Position Dots Ec p X dot number 300 dots 1 inch Horizontal Position Decipoints Ec amp a H decipoint number 720 decipoints 1 inch 2 End of Line Wrap Ec amp S C 0 Enable 1 Disable 2 Display Functions On EcY n a 5 Ss Display Functions Off EcZ n a oO S Enter PCL Mode Ec A 0 Use previous PCL cursor position 5 1 Use current HP GL 2 pen position w KO Enter HP GL 2 Mode Ec B 0 Use previous HP GL 2 pen position 1 Use current PCL cursor position d oO D 6 Printer Commands EN Common PCL Printer Commands Continued Function Command Options Font Selection Symbol Sets Ec Primary Spacing Ec s P Primary Pitch Ec s H Ec amp k S Set Pitch Mode Primary Height Ec s V Ec s S Primary Style Primary Stroke Wt 2 Ec s B Typeface Ec s T 8U HP Roman 8 Symbol Set 10U IBM Layout PC 8 code page 437 Default Symbol Set 12U IBM Layout for Europe PC 850 code page 850 8M Math 8 19U Windows 3 1 L
167. tion page i p Print a configuration page to NO verify that the printer is feeding paper correctly page 101 A A message other configuration A blank an page does not page prints print Check that all trays are properly loaded adjusted and installed in the printer See the sections on loading paper starting on page 30 From the computer check the print queue or print spooler to see if the printer has been paused If there are problems with the current print job or if the printer is paused a configuration page will not print Press Cancel Job and try Step 2 again 92 Chapter 4 Problem Solving is displayed Check that the sealing tape is not still Go to page 79 in the toner cartridge See the getting started guide or the instructions that came with the toner cartridge The toner cartridge might be empty Install a new toner cartridge EN YES 3 Can you print from a software application Go to step 4 NO Print a short document from a software application R 3 A PS error ps page or list of If the job will not print and a message is displayed see page 79 From the computer check to see if the printer has been paused rlf the printer is on a network check that you are printing to the correct printer To verify that it is not a network problem connect the computer directly to the printer with a parallel cable change the port to LPT1 and try to print Check the in
168. toner consumption E 2 density B 6 low continue printing 65 66 spilling 74 troubleshooting 89 90 A 7 toner cartridges 64 66 life expectancy 64 limited warranty 107 material safety data sheet E 6 ordering 8 recycling 64 E 3 EN Toner Density setting B 6 Toner Low message 65 Toner Low setting B 12 Toner Material Safety Data Sheet E 6 ToolBox see HP ToolBox top cover area clearing paper jams 74 top cover locating 6 top output bin clearing paper jams 75 locating 6 using 26 transmitting data speed B 16 B 17 transparencies printing 27 46 solving repeated jams 78 specifications A 9 Tray 1 customizing operation 58 59 deselecting 96 envelope specifications A 10 A 12 locating 6 mode settings 58 59 paper jams clearing 73 paper orientation 41 paper specifications A 3 printing envelopes 42 43 printing paper 30 printing special paper 44 47 50 53 55 Tray 1 Mode setting B 3 Tray 1 Mode Cassette 58 Tray 1 Mode First 58 Tray 1 Size setting B 3 Tray 1 Type setting B 3 Tray 2 loading 31 32 paper jams clearing 73 paper orientation 41 paper specifications A 4 Tray 2 Type setting B 3 Tray 3 Type setting B 3 Tray 4 Type setting B 3 tray extension 30 Tray x Empty message 83 Tray x Load message 83 troubleshooting 71 103 flowchart 91 98 Macintosh 97 99 paper jams 72 78 print quality problems 89 90 A 7 printer messages 79 88 repeated paper jams 78 using information pages 10
169. tter A4 A5 Executive and B5 paper with the side to be printed facing up and the top short edge toward the right Load other sizes of paper with the side to be printed facing up and the top short edge toward the printer Figure 13 Paper Orientation for All Other Trays Load letter A4 A5 Executive and B5 paper with the side to be printed facing down and the top short edge toward the right Load other sizes with the side to be printed facing down and the top short edge toward the front of the tray EN Chapter 2 Printing Tasks 41 WARNING Caution Printing Envelopes Many types of envelopes can be printed from Tray 1 Up to 10 can be stacked in the tray Printing performance depends on the construction of the envelope Always test a few sample envelopes before purchasing a large quantity Set margins at least 0 6 inch 15 mm from the edge of the envelope To minimize curl and wrinkling always print envelopes to the rear output bin When you print large numbers of envelopes and standard paper for best printing performance print paper first then envelopes To alternate paper and envelopes f om th Conti tion Menu in the printer s control panel select Cl Never use envelopes with coated linings exposed self stick adhesives or other synthetic materials These items can emit noxious fumes Envelopes with clasps snaps windows coated linings exposed self stick adhesives or other sy
170. turer Successful printing on envelopes depends upon the quality of the envelopes When selecting envelopes consider the following components Weight The weight of the envelope paper should not exceed 28 Ib 105 g m or jamming may result Construction Prior to printing envelopes should lie flat with less than 0 25 inch 6 mm curl and should not contain air Envelopes that trap air may cause problems e Condition Make sure envelopes are not wrinkled nicked or otherwise damaged e Sizes in Tray 1 From 3 by 5 inches 76 by 127 mm to 12 28 by 18 5 inches 312 by 470 mm Always print envelopes from Tray 1 page 42 To prevent envelopes from wrinkling or jamming open the rear output bin A 10 Specifications EN EN Envelopes with Double Side Seams Double side seam construction has vertical seams at both ends of the envelope rather than diagonal seams This style may be more likely to wrinkle Be sure the seam extends all the way to the corner of the envelope as illustrated below Acceptable Unacceptable Figure A 1 Envelopes with Double Side Seams Envelopes with Adhesive Strips or Flaps Envelopes with a peel off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure in the printer The extra flaps and strips might cause wrinkling creasing or jams Specifications A 11 Note Note Envelope Margins The following table gives typical a
171. tures The other software programs are recommended but are not required for operation See the ReadMe file for more information Network Administrators HP JetAdmin should be installed only on the network administrator s computer Load all other applicable software on the server and all client computers The most recent drivers additional drivers and other software are available from the Internet Depending on the configuration of Windows driven computers the installation program for the printer software automatically checks the computer for Internet access to obtain the latest software If you do not have access to the Internet see the HP Support pages at the front of this user s guide to obtain the most recent software 14 Chapter 1 Printer Basics EN Note EN Printer Drivers Printer drivers access the printer features and allow the computer to communicate with the printer via a printer language Check the ReadMe file provided on the compact disc for additional software included and supported languages Certain printer features are available only from the PCL 6 driver See the printer software help for availability of features Drivers Included with the Printer The following printer drivers are included with the printer The most recent drivers are available on the Internet Depending on the configuration of Windows computers the installation program for the printer software automatically checks the computer for Inte
172. y and Expansion C 7 Installing EIO Cards Mass Storage Turn off the printer before installing the EIO card or mass storage device See Figure C 1 for orientation and location of the EIO card or optional mass storage device such as a hard disk Use HP JetAdmin to delete files from a mass storage device Use HP FontSmart to manage fonts on a mass storage device For more information see the printer software help Figure C 1 Installing EIO Cards or Mass Storage Devices C 8 Printer Memory and Expansion EN Printer Commands HP GL 2 Note EN PCL PJL Overview Most software applications do not require you to enter printer commands See your computer and software documentation to find the method for entering printer commands if needed PCL printer commands tell the printer which tasks to perform or which fonts to use This appendix provides a quick reference for users who are already familiar with PCL command structure The PCL be printer commands are backward compatible with previous versions of PCL The PCL 6 printer commands take full advantage of the printer s features The printer has the ability to print vector graphics using the HP GL 2 graphics language Printing in the HP GL 2 language requires that the printer leave PCL language and enter HP GL 2 mode which can be done by sending the printer PCL code Some software applications switch languages through their drivers HP s Printer Job La
173. y paper that meets HP specifications pages A 2 through A 13 Do not use paper that has already been used in a printer or copier Do not print on both sides of envelopes transparencies vellum or labels Check that the power supplied to the printer is steady and meets printer specifications page A 17 Clean the printer page 67 Contact an HP authorized service or support provider to perform routine printer maintenance See the HP Support pages at the front of this user s guide 78 Chapter 4 Problem Solving EN Note Printer Messages Understanding Printer Messages The following table explains messages that might display on the printer s control panel Printer messages and their meanings are listed in alphabetical order with numbered messages following If a message persists e If a message persists requesting that you load a tray or if a message indicates that a previous print job is still in the printer s memory press Go to print or press Cancel Job to clear the job from the printer s memory e If a message persists after performing all of the recommended actions contact an HP authorized service or support provider See the HP Support pages at the front of this user s guide Not all messages are described in this user s guide many are self explanatory Some printer messages are affected by the Auto Continue and Clearable Warning settings from the Configuration Menu in the printer

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