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HP LaserJet 4100TN User's Manual

1. EN Where to look for more information 13 Using the printer 14 About this guide Getting Started Guide Information for setting up your printer Getting Started as well as tips and quick information for using the printer Quick Reference For additional copies contact HP DIRECT at 800 538 8787 U S or contact your HP authorized dealer Online Help Information on printer options that are available from within printer drivers To view a help file access the online help through the printer driver HP Fast InfraRed Receiver User Guide Information on using and troubleshooting the HP Fast InfraRed Receiver Accessory guides Instructions for installing and using accessories or toner cartridges included with the accessory EN EN Printer basics Overview Congratulations on your purchase of an HP LaserJet 4100 series printer If you have not done so see the getting started guide provided with the printer for setup instructions Now that the printer is set up and ready to use take a few moments to get to know the printer This chapter introduces the following features and benefits of the printer important printer parts and locations accessories and supplie
2. 5 Maintenance might be due Check this by printing a copy of the supplies status page see Supplies status page on page 154 If maintenance is due order and install the printer maintenance kit see Performing preventative maintenance on page 93 6 Replace the toner cartridge 132 Chapter 4 Problem solving EN AaBbCc A AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc EN 1 1 fw Loose toner Loose toner in this context is defined as toner that can be rubbed off the page If paper is heavy or rough try using a high fuser mode so that toner deos more une onto ne p At the printer control panel use i EES MODE MEHU in the Paper Handling Menu To do thie see Paper Handling Menu on page 210 If you have observed a rougher texture on one side of your paper try printing on the non rough side Make sure that the environmental specifications for the printer are being met see Printer specifications on page 200 Make sure that paper type and quality meet HP specifications see Paper specifications on page 188 Maintenance might be due Check this by printing a copy of the supplies status page see Supplies status page on page 154 If maintenance is due order and install the printer maintenance kit see Performing preventative maintenance on page 93 Repeating defects AaBbCc w 99 also Repeating image on page 134 Print a few more pages to
3. Item Part number Description or use SDRAM DIMM Dual In line Boosts the ability of the printer to handle Memory Module large print jobs maximum 256 MB with 4 MB C4140A HP brand DIMMs 8 MB C4141A 16 MB C4142A 32 MB C4143A 64 MB C3913A 128 MB C9121A Flash DIMM Permanent storage for fonts and forms 2MB C4286A 4 MB C4287A Font DIMM 8 MB Asian MROM Korean D4838A Simplified Chinese C4293A Traditional Chinese C4292A ElO hard disk C2985B Permanent storage for fonts and forms 24 Chapter 1 Printer basics Also used for making multiple original prints and Job Retention features EN Hardware Item Part number Description or use FIR receiver C4103A Fast InfraRed Receiver Cables and interfaces Item Part number Description or use Parallel cables 2 meter IEEE 1284 cable C2950A 3 meter IEEE 1284 cable C2951A Macintosh computer 92215S For connecting to a Macintosh serial cable computer Macintosh network 92215N For connecting to PhoneNET or cable kit Local Talk Enhanced I O EIO cards HP JetDirect EIO internal print Token Ring networks J4167A server network cards Fast Ethernet 10 100Base TX J4169A single RJ 45 port HP JetDirect Connectivity card EIO J4135A for USB Serial LocalTalk N Ordering information 25 m A wv Documentation Item HP LaserJet Printer Family Paper Specification Guide HP LaserJet 4100 Software and User Documentation CD RO
4. The printer is conducting the manual cleaning page process This can take up to 2 5 minutes The RAM disk had a critical failure and can no longer be used 116 Chapter 4 Problem solving EN I CO 9 Printer messages continued Message Explanation or recommended action The requested operation could not be performed You might have attempted an illegal operation such as trying to download a file to a non existent directory Delete files and then try again or turn the printer off and then turn the printer on to delete all files on the device Delete files using HP Resource Manager or another software utility See the software online help for more information If the message persists increase the size of the RAM disk Change the RAM disk size from the Configuration Menu in the printer control panel see the description of the RAM disk menu items in Configuration Menu on page 219 HP Resource Manager can also be used to increase decrease the RAM disk size The message first appears when about 15 of the toner is remaining in the toner cartridge about 1 500 pages remaining for the 10 000 page cartridge and about 900 pages remaining for the 6 000 page cartridge at 5 coverage Depending on how the printer has been configured it will either continue to print or stop If the printer has stopped you can resume printing by pressing GO for each job You might want to ensure that you have a
5. 1 ic me printer control panel press MENU until FRIR MS Ll appears Press ITEM until SEEATE CLERHIMG FASE appears Press SELECT to create the cleaning page A page with a black stripe prints 4 Follow the instructions on the cleaning page to complete the cleaning process A wv EN Cleaning the fuser 91 Running the cleaning page automatically Using the procedure below you can set the printer to print cleaning pages automatically at an interval that you choose In order for the cleaning page to run without intervention you must keep the selected size and Plain paper type available in the printer The printer will not interrupt a printing job in process You can discard the output page created by the automatic cleaning process To set the cleaning page to run automatically 1 Atthe printer control panel press MENU until PETHT QUALITY Press ITEM until 70 CLEANING FREDUEHCY Z880 appears The default frequency is every 2 000 pages To change this valu e press VALUE up or down The options are 1 000 2 000 5 000 10 000 and 20 000 pages 5 Once you have selected the page frequency press SELECT to save the choice 6 Press ITEM once again until CLERHIHG PASE ZIZEZLETTEE appears You can choose to run the cleaning page on either Letter size or A4 size 7 Press VALUE to select either A4 or Letter and then press SELECT to save your selection 92 Chapter 3 Printer maintenance EN Performin
6. Clearing paper jams 97 A wv 98 Chapter 4 Problem solving Clearing jams from the top cover and toner cartridge areas 1 Open the top cover and remove the toner cartridge CAUTION To prevent damage to the toner cartridge do not expose it to light for more than a few minutes 2 Use the green handle to lift the paper access plate 3 Slowly pull the paper out of the printer Do not tear the paper Note If paper is difficult to remove try clearing it from the input tray area see Clearing jams from the input tray areas on page 102 Avoid spilling loose toner Using a dry lint free cloth clean any loose toner that might have fallen into the printer If loose toner falls into the printer it might cause temporary problems with print quality Loose toner should clear from the paper path after a few pages are printed If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric Continued on the next page EN FR TT TT HT A wv 4 Open tray 1 and remove the entrance cover to check for additional jammed paper If paper is present remove it 5 Rotate the paper guide to check for additional jammed paper If paper is present remove it 6 Replace the entrance cover and close tray 1 7 Reinstall the toner cartridge and close the top cover 8 Ifa paper jam message persists there is still paper in
7. Delete files from the EIO disk and then try again Use HP Resource Manager to download or delete files and fonts See the software help for more information The EIO disk is protected and no new files can be written to it Disable the write protection through HP Resource Manager The disk accessory in EIO slot fr is initializing alternates with The EIO disk is not working correctly Replace it with a new EIO disk Wait for the message to disappear up to 5 minutes If the printer ElO card is operating correctly and communicating with the network this message disappears after approximately 1 minute and no action is required If the ElO card is unable to communicate with the network this message remains for 5 minutes and then disappears In this case the printer is not communicating with the network even though the message is no longer present The problem may be a bad EIO card a bad cable or connection on the network or a network problem Contact your network administrator EN The disk accessory in EIO slot amp r 2 is initializing A job has been sent to the envelope feeder and it is empty Load the correct size and type in the feeder Pressing GO will prompt a question asking if you would rather print on another available size of envelope in the printer Press VALUE to scroll through the available types and sizes press SELECT to accept an alternate type or size Make sure the envelope si
8. description of adjustments in Loading trays 2 3 and 4 on page 47 After performing the actions above press Go The page containing the error will automatically be reprinted if jam recovery is enabled Or you might want to press CANCEL JOB to clear the job from the printer s memory A temporary printing error occurred Press Go The page containing the error will automatically be reprinted if jam recovery is enabled If the error does not clear turn the printer off then turn the printer on Press Go The page containing the error will automatically be reprinted if jam recovery is enabled If the error does not clear turn the printer off then turn the printer on Understanding printer messages 121 I CO 9 Printer messages continued Message alternates with alternates with alternates with 122 Chapter 4 Problem solving Explanation or recommended action A fusing error has occurred Turn the printer off and then on There is a problem with the power supply Remove the printer from any UPS supplies additional power supplies or power strips Plug the printer into a wall outlet and see if this resolves the problem If the printer is already plugged into a wall outlet try another power source in the building that is independent of the one currently being used The line voltage and current source at the printer location might need to be inspected to ensure that it mee
9. 218 Appendix B Control panel menus Press SELECT to process the cleaning page EN I CO 9 Configuration Menu Items in this menu affect the printer s behavior Configure the printer according to your printing needs Configuration Menu Item Values Explanation Set how long the printer remains idle before it enters PowerSave mode PowerSave mode does the following minimizes the amount of power consumed by the printer when it is idle reduces wear on the printer s electronic components turns off the display s backlight When you send a print job press a control panel key open a paper tray or open the top cover the printer automatically comes out of PowerSave mode For further information about PowerSave mode see FOE RSEUJE in the Resets Menu on page 223 I CO 9 LLL E LM Determine how the printer behaves when toner GT S is low The message first appears when about 1596 of the toner remains in the cartridge about 1 500 pages remaining for the 10 000 page cartridge and about 900 pages remaining for the 6 000 page cartridge at 5 page CON The printer will continue to print while the message displayed STOP The printer will stop and wait for further E CUR For more information see Toner low and toner out conditions on page 87 CONT INLIE Determine how the printer behaves when toner GT is out The message first appears when the toner cartridge is
10. 7 Pull the fuser out of the printer To release the fuser from the printer hold the back of the printer while pulling on the fuser Do not pull on the black plastic flapper 8 Remove the paper that has jammed CAUTION Do not use a sharp object to clear paper from the fuser area You might damage the fuser Continued on the next page 108 Chapter 4 Problem solving EN 9 Replace the fuser left side first Be sure to push the fuser firmly into the E printer 10 Lock the fuser in place by rotating the levers to the horizontal position 11 Replace the rear output bin left side first O 12 Plug the power cord into the printer P 13 Replace the tray 2 dust cover or the optional duplexer 14 Turn the printer back on 15 Ifa paper jam message persists there is still paper in the printer Look for paper in another location see Paper jam locations on page 97 Note Since the printer has been turned off you will need to send the print job again A wv EN Clearing paper jams 109 Solving repeated paper jams If paper jams occur frequently try the following Check all the paper jam locations see Clearing paper jams on page 96 A piece of paper might be stuck somewhere in the printer Even a small torn piece of paper in the printer path can cause repeated jams e f using a duplexer check all areas including under the duplexer Ch
11. Aichi Hewlett Packard Japan Ltd Nagoya Kokusai Center Bldg 1 47 1 Nakono Nakamura ku Nagoya shi Aichi 450 Hewlett Packard Japan Ltd Nakane Nissei Bldg 4 25 18 Nishi machi Toyota shi Aichi 471 Akita Hewlett Packard Japan Ltd Nihonseimei Akita Chuodori Bldg 4 2 7 Nakadori Akita shi Akita 010 Chiba Hewlett Packard Japan Ltd WBG Malibu East Bldg 19F 2 6 Nakase Mihama ku Chiba shi Chiba 261 71 Fukuoka Hewlett Packard Japan Ltd Daisan Hakata Kaisei Bldg 1 3 6 Hakataekiminami Hakata ku Fukuoka shi Fukuoka 812 Hiroshima Hewlett Packard Japan Ltd Nissei Heiwakoen Bldg 3 25 Nakajima cho Naka ku Hiroshima shi Hiroshima 730 Hokkaido Hewlett Packard Japan Ltd Sumitomo seimei Sapporo Chuo Bldg 1 1 14 Minaminijo higashi Chuo ku Sapporo shi Hokkaido 060 Hyogo Hewlett Packard Japan Ltd 1 3 2 Muroya Nishi ku Kobe shi Hyogo 651 22 EN I CO 9 Ibaraki Hewlett Packard Japan Ltd Mito Yomiuri Kaikan Bldg 2 4 2 Minami machi Mito shi Ibaraki 310 Hewlett Packard Japan Ltd Tsukuba Mitsui Bldg 1 6 1 Takezono Tsukuba shi Ibaraki 305 Ishikawa Hewlett Packard Japan Ltd Kanazawa MK Bldg 98 8 Sainen machi Kanazawa shi Ishikawa 920 Kanagawa Hewlett Packard Japan Ltd 3 2 2 Sakado Takatsu ku Kawasaki shi Kanagawa 213 Hewlett Packard Japan Ltd 9 32 Tamuracho Atsugi shi Kanagawa 243 Kyoto Hewlett Packard Japan Ltd Maeda SN Bldg 518 Akinono cho
12. Hewlett Packard Distributor 76 Ymittou Street 11634 Athens Phone Number 30 1 7264045 Fax 30 1 7264020 Hungary Hewlett Packard Magyarorszag KFT Erzs bet kiralyne tja 1 c 1146 Budapest Phone Number 36 1 4618110 Fax 86 1 4618222 Ireland Hewlett Packard Ireland Limited Hewlett Packard House Stradbrook Road Blackrock Co Dublin Ireland Phone Number 01 615 8222 Fax 01 284 5134 Italy Napoli Hewlett Packard Italiana S p A Via Emanuele Gianturco 92 G 80146 Napoli Na Phone Number 39 81 0 73 40 100 Fax 39 81 0 73 40 216 Roma Eur Hewlett Packard Italiana S p A Viale del Tintoretto 200 00142 Roma Eur Phone Number 39 6 54 831 Fax 39 6 54 01 661 Torino Hewlett Packard Italiana S p A Via Praglia 15 10044 Pianezza To Phone Number 39 11 9685 1 Fax 30 11 968 5899 For information on any products or services call 02 92 122 241 Hewlett Packard Italiana S p A Via G di Vittorio 9 20063 Cernudsco s N 174 Chapter 5 Service and support Milan Phone Number 39 2 92 122 241 Fax 39 2 92 104 069 Kazakhstan Scan East Karasat Batyr street 82 Almaty 480012 Phone Number 7 3272 622020 Fax 7 3272 621843 Macedonia The Former Yugoslav Republic of Hermes Plus Hewlett Packard Distributor Celovska 73 61000 Ljubljana Slovenia Phone Number 61 193322 Fax 61 55597 Netherlands Hewlett Packard Nederland B V Postbox 667 1180 AR Amst
13. Press SELECT to delete the job Job retention features 75 A wv Printing a private job The private printing feature lets a user specify that a job is not printed until that user releases it using a 4 digit personal identification number PIN through the printer control panel The user specifies the PIN in the driver and it is sent to the printer as part of the print job E Specifying a private job To specify that a job is private from the driver select the Private Job e option and type a 4 digit PIN Releasing a private job P The user can print a private job from the control panel 1 Press MENU repeatedly until FRTUATE lt STORED JOES MEMU appears 2 Press ITEM until the desired user name appears 3 For Macintosh computers only The user name appears on the first line of the display and the job name appears on the second line of the display After you have selected the desired user name using ITEM press VALUE until the desired job name appears Press SELECT FIH G88 appears steps to change the remaining three numbers of the PIN COPIES 1 appears Press VALUE until the desired number of copies appears Press SELECT to print the job 76 Chapter 2 Printing tasks EN Note EN Deleting a private job A private job is automatically deleted from the printer s hard disk accessory after the user releases it for printing unless the user selects the Stored Job option in the driver If you turn the
14. hp LaserJet 4100 user guide HP LaserJet 4100 A100N 4100TN and 4100D IN Printers P User Guide Copyright Hewlett Packard Company 2002 All Rights Reserved Except as allowed by copyright laws or herein reproduction adaptation or translation without prior written permission is prohibited A user of the Hewlett Packard printer associated with this user guide is granted a license to a print hard copies of this user guide for personal internal or company use subject to the restriction not to sell re sell or otherwise distribute the hard copies and b place an electronic copy of this user guide on a network server provided access to the electronic copy is limited to personal internal users of the Hewlett Packard printer associated with this user guide The information contained in this document is subject to change without notice Fourth Edition May 2003 Hewlett Packard Company 11311 Chinden Boulevard Boise Idaho 83714 USA Trademark Credits Adobe and PostScript are trademarks of Adobe Systems Incorporated which may be registered in certain jurisdictions Arial and Times New Roman are U S registered trademarks of tne Monotype Corporation AutoCAD is a U S trademark of Autodesk Inc ENERGY STAR is a U S registered service mark of the U S EPA HP UX Release 10 20 and later and HP UX Release 11 00 and later on all HP 9000 computers are Open Group UNIX product
15. llle 72 Proofing and holding a job 0 0 cee eee 74 Printing a private JOD 1 eee 76 Storing a print job sss 2 0 ee ee ees 78 Printing a stored job 0 0c ees 78 Deleting a stored job llis 79 Printing with the optional HP Fast InfraRed Receiver 80 Setting up to print with Windows 9x 80 Setting up to print with Macintosh computers 80 Ho OD nenne we ar ar gee esate eS eG ande 81 Interrupting and resuming printing 82 3 Printer maintenance ecu a pide en Dr are ere ba Rn 83 Managing the toner cartridge oooooooooooo 84 HP toner cartridges 0 0 eee 84 Non HP toner cartridgeS 0 0 eee ees 84 Toner cartridge authentication llus 84 Toner cartridge storage 2 2222 onen eee 85 Toner cartridge life expectanCy o oooooooooo 85 Checking the toner level o oooooooooo 85 Cartridge interaction shaking o o o o 86 Toner low and toner out CONditiONS 87 EN Cleaning the printer 0 llle 88 General guidelines 0 0c cc ees 88 Cleaning procedure 0 ce ees 89 Cleaning the fuSer 1 ee eee 91 Running the cleaning page manually 91 Running the cleaning page automatically 92 Performing preventative maintenance o o ooooooo 93 Con
16. up to 100 sheets of paper 10 envelopes or 20 index cards The printer s default is to pull paper from tray 1 first To change this see Customizing tray 1 operation on page 69 Tray 1 provides a convenient way to print envelopes transparencies custom size paper or other types of media without having to unload the other trays It can also be used just as a convenient additional input tray For supported sizes of paper see Supported sizes and weights of paper on page 189 Note To avoid paper jams do not load trays while the printer is printing 1 Open tray 1 Pull out the tray extension Set the side guides to the desired width 4 Load paper in the tray Note Make sure the paper fits under the tabs on the guides and not above the load level indicators Generally load paper with the side to be printed up and the top short edge toward the printer For information on loading special paper see Printing special paper on page 53 5 Adjust the side guides so that they lightly touch the paper stack but do not bend the paper EN Loading trays 2 3 and 4 an AE EA i a D Te CUSTOM A5 LTR AR LGL EXEC Trays 2 3 and 4 are 500 sheet paper trays Tray 3 is optional and comes with the 4100TN and 4100DTN models Tray 4 is an additional 500 sheet option The trays adjust for six standard sizes of media as well as for many custom sizes for details see
17. 19U Windows 3 1 Latin 1 9E Windows 3 1 Latin 2 commonly used in Eastern Europe 5T Windows 3 1 Latin 5 commonly used in Turkey 579L Wingdings Font Ec s P 0 fixed 1 proportional Ec s H characters inch Ec amp kK S 0 10 4 12 elite 2 16 5 16 7 compressed Ec s V points Ec s S 0 upright solid 1 italic 4 condensed 5 condensed italic Ec s B 0 medium book or text 1 semi bold 3 bold 4 extra bold Ec s T Print a PCL 5e font list to view the command for each internal font page 190 For custom paper replace Custompapertype with the name of the paper and replace the with the number of characters in the name plus 1 The preferred method is to use the primary pitch command Understanding PCL 5e printer command syntax 241 A wv 242 Appendix D Printer commands EN Note EN Regulatory information FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If this equipment is not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a pa
18. 32 Printer software 6 eee ees 33 Software provided cee ees 33 Printer drivers 2 eee eee 35 Software for Windows based computers 36 Software for Macintosh computers 2005 40 Software for networkS 0 0 0 0 ee ee ee 41 Contents 3 4 Contents 2 Printing tasks Qu P 43 Selecting the output bin llle 44 Printing to the top OUtputbiN o ooooooooo 44 Printing to the rear OutputbiN o o ooooooo 45 Loading tray PP 46 Loading trays 2 3 and 4 nannaa naaa 47 Printing both sides of paper optional duplexer 49 Guidelines for printing both sides of paper 50 Placement for paper requiring a specific orientation 51 Layout options for printing both sides of paper 52 Printing special paper 0 2 0 cee 53 Printing small or narrow paper llle o3 Printing letterhead prepunched or preprinted paper single c nen aed ee ur So ney oes ras eee eee en 53 Printing envelopes 0 ee eee 55 Printing labelS 0 0 0 0 0c cc ee ees 61 Printing transparencies llle 62 Printing cards custom size and heavy paper 63 Advanced printing tasks llle 65 Using features in the printer driver 65 Customizing what tray is used for printing 68 Job retention features llle 72 Quick copying a job
19. Correcting output quality problems This section of the manual helps you define print quality problems and what to do to correct them Often output quality problems can be handled quite easily by making sure that your printer is properly ME maintained using media that meets HP specifications or running a cleaning page HA Use the examples in the image defect table starting on this page to e determine which output quality problem you are experiencing then o see the corresponding reference pages to troubleshoot These examples consist of the most common methods to remedy print quality problems If you still have problems after trying the suggested remedies contact HP Customer Care Service and Support see Service and support on page 157 Note The examples below depict letter size paper that has passed through the printer short edge first Image defect table AO BoCc AO BbCc AQBbCe See Light print See Light print See Specks See Specks partial page entire page on on page 130 on page 130 on page 130 page 130 AaBbbc c AabBbcc AaBbCc AaBbCc Aa BocCc See Dropouts on See Dropouts on See Dropouts on See Lines page 131 page 131 page 131 on page 131 128 Chapter 4 Problem solving EN Image defect table continued AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBb 2c proc AaBbCc AaBbCc AaBk Cc E AaBbCc AaBb Cc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc
20. Printer driver help is separate from the software application help HP Resource Manager The HP Resource Manager should be installed only on the network administrator s computer The HP Resource Manager allows you to control the hard disk and flash memory accessory features not found in the drivers Bidirectional communication is required Use the HP Resource Manager to do the following e initialize disk and flash memory e download delete and manage fonts and macros to disk and flash memory across networks e PostScript Type 1 PostScript Type 42 TrueType fonts converted to PostScript format TrueType and PCL bitmap fonts To download Type 1 fonts Adobe Type Manager must be loaded and turned on You can obtain a copy of HP Resource Manager over the Internet See Online services on page 157 for details HP Resource Manager is not available for the Macintosh Printer software 37 Note HP JetSend communications technology HP JetSend is a technology from Hewlett Packard that allows devices to communicate with each other simply and directly HP uy JetSend is built into your printer allowing it to receive information from any HP JetSend Jet Send enabled sending device anywhere on your network whether it is in the same office or at a remote location When you use the HP Fast InfraRed Receiver accessory your printer can also receive information from any HP JetSend enabled infrared device Examples of H
21. Replace the toner cartridge Maintenance might be due Check this by printing a copy of the supplies status page see Supplies status page on page 154 If maintenance is due order and install the printer maintenance kit see Performing preventative maintenance on page 93 A wv EN Correcting output quality problems 131 nes Gray background AaBbCc 1 Donotuse paper that has already been run through the printer AGBDCC 2 Print a few more pages to see if the problem corrects itself AaBbCc AaBbCc Turn over the stack of paper in the tray Also try rotating the paper E 180 4 Atthe printer control panel use the Print Quality Menu to D decrease the toner density setting see the description of TEHER HSITVv in Print Quality Menu on page 217 O 5 Make sure that the environmental specifications for the printer are being met see General specifications on page 202 P 6 Replace the toner cartridge Toner smear AaBbCc AaBbZc Also see Loose toner on page 133 AaBk Cc 1 Print a few more pages to see if the problem corrects itself AaBbCC 9 Try using a different type of paper AaBbCc 3 Make sure that the environmental specifications for the printer are being met see General specifications on page 202 4 Clean the inside of the printer see Cleaning the printer on page 88 and run a manual cleaning page to clean the fuser see Running the cleaning page manually on page 91
22. and expansion on page 229 alternates with alternates with The printer has detected that the toner cartridge is not a genuine HP toner cartridge If you believe you purchased an HP toner cartridge call the HP fraud hotline see HP fraud hotline on page 161 Any printer repair required as a result of using non HP toner is not covered under the printer warranty Press Go to place the printer online The output bin is full and needs to be emptied Turn the printer off to keep the paper from wrapping more firmly around the fuser Open the top cover and remove the toner cartridge Remove all visible paper If you cannot locate the paper leave printer turned off and remove the fuser to remove paper see Clearing jams from the fuser area on page 107 To ensure optimum print quality the printer prompts you to perform routine maintenance every 200 000 pages To order a printer maintenance kit see Ordering information on page 22 For information on maintenance see Performing preventative maintenance page 93 A print job requested a printer language that does not exist in the printer The job will not print and will be cleared from memory Print the job using a driver for a different printer language or add the requested language to the printer if available Press Go to continue The printer is conducting the auto cleaning page process This can take up to 2 5 minutes
23. printing 66 EN wavy paper problem 135 Web JetAdmin See HP Web JetAdmin web server See embedded web server websites Adobe Acrobat Reader 12 HP JetSend 38 HP Planet Partners program 245 HP Support Packs 161 HP Web JetAdmin 41 linking with embedded web server 254 material safety data sheet MSDS 246 parts identification and pricing 160 printer software 157 supplies 245 supported host systems 41 weight envelopes in envelope feeder 191 paper 189 paper equivalences 194 paper in duplexer 191 paper in tray 1 189 paper in trays 2 3 4 190 printer 201 white lines problem 135 white spots on black problem 136 wide A4 setting 216 Windows See Microsoft Windows Word Perfect for DOS entering escape characters in 237 worldwide country region sales and service offices 172 wrinkled paper problem 135 wrong printer selected for Macintosh 144 wrong tray used for printing 142 X x dimension short edge of custom paper 214 Y y dimension long edge of paper 214 Z zone assigning on the network 40 zooming in and out of pages 10 ZoomSmart 66 Index 273 274 Index EN copyright 2002 Hewlett Packard Company http www hp com support 1j4100
24. recent drivers are available at http www hp com support lj4100 Depending on the configuration of Windows based computers the installation program for the printer software automatically checks the computer for Internet access to obtain the latest drivers Operating system PCL5e PCL6 PS PPDs Windows 3 1x WA v JD Windows 9x Vj 7 Y 4 Windows NT 4 0 4 Y Y Y Windows 2000 Z 4 4 4 Macintosh OS 4 a PostScript 2 emulation is referred to as PS throughout this user guide b Level 1 emulation only You can obtain the following additional printer drivers by downloading them from the Internet or by requesting them from an HP authorized service or support provider See HP Customer Care Service and Support on page 157 e NT 3 51 PCL 5e NT 3 51 PS available for English only e UNIX and Linux Model Scripts OS 2 drivers are available from IBM and are packaged with OS 2 They are not available for the languages of Japanese Korean Simplified Chinese or Traditional Chinese If the desired printer driver is not on the CD or is not listed here check the software application s installation disks or ReadMe files to see if they include support for the printer If not contact the software manufacturer or distributor and request a driver for the printer Printer software 35 Software for Windows based computers Network administrators If the printer is attached to a network through an HP JetDirect ElO card the printer must be c
25. replacement tray 500 sheet standard C3122A et e e replacement tray 250 sheet standard C4126A e e replacement tray a A5 size is detected as custom size b A5 size is detected as custom size Larger custom sizes might be detected as A5 size c Supports only Letter A4 and Legal sizes A wv EN Product compatibility matrix 203 Product compatibility matrix continued Product Product number 4000 series 4050 series 4100 series Memory 4 MB EDO DIMM C4135A 8 MB EDO DIMM C4136A amp 16 MB EDO DIMM C4137A e 4 MB SDRAM DIMM C4140A e amp 8 MB SDRAM DIMM C4141A e e e 8 MB SDRAM DIMM C7842A e a 16 MB SDRAM DIMM C4142A e 16 MB SDRAM DIMM C7843A amp amp amp 24 MB SDRAM DIMM C7844A e amp e 32 MB SDRAM DIMM C4143A e e 32 MB SDRAM DIMM C7845A e e 64 MB SDRAM DIMM C3913A e e amp 64 MB SDRAM DIMM C7846A 3 e 8 128 MB SDRAM DIMM C9121A e 2 MB flash DIMM C4286A e 4 MB flash DIMM C4287A amp e Font DIMMs Traditional Chinese font C4292A amp e DIMM 8 MB Asian ROM Simplified Chinese font DIMM X C4293A e o e 8 MB Asian ROM Korean font DIMM 8 MB D4838A e o o Asian ROM Jet Direct EIO cards Ethernet RJ 45 only J3110A o e o Ethernet RJ 45 and BNC J3111A amp e e LocalTalk Token Ring J4167A e o o 10 100Base TX J4169A e USB LocalTalk and Serial J4135A e e e Fast Infrared Receiver FIR C4103A o e pod
26. size of custom paper from the Printing Menu to match the paper loaded in tray 1 To print custom size paper see Guidelines for printing custom size paper on page 63 Trays 2 3 and 4 Paper size is automatically detected when paper is properly loaded into the tray and the paper size adjustments have been made to match the paper size see Loading trays 2 3 and 4 on page 47 for information on tray adjustments If custom paper is loaded set the size of custom paper from the Printing Menu to match the paper loaded in the tray Set the paper size slider in the tray to Custom To print custom size paper see Guidelines for printing custom size paper on page 63 70 Chapter 2 Printing tasks EN Note EN Optional envelope feeder Set the paper size from the Paper Handling Menu 4 From the software or printer driver select the desired type and size of paper The type and size settings can also be configured from HP Web JetAdmin software for networked printers See the printer driver online help To print type and size it gt be necessary to unload or close tray 1 or set F HE from the Paper Handling Menu in the printer control pane For more information see Customizing tray 1 operation on page 69 Settings in the printer driver and software application override control panel settings Software application settings generally override printer driver settings Manually feeding paper from tray 1 The manual f
27. 207 pitch point information 156 PJL Printer Job Language commands 235 Planet Partners program description 245 website 245 plastics recycling 245 portable document format PDF documents browsing with thumbnails 11 finding information 10 finding words 11 icons 9 increasing and decreasing magnification 10 navigating 9 printing 11 using 9 viewing 10 portrait orientation setting 214 ports accessory interface 20 bidirectional parallel setting 222 FIR Fast Infrared receiver 20 locations 20 parallel interface 20 postcards paper weight equivalences 194 printing 63 specifications 198 connector location 20 consumption 201 requirements 201 saving 219 244 standby 201 switch location 19 PowerSave mode 244 power consumption 201 setting 219 PPDs PostScript Printer Description files Macintosh 40 on printer CD 33 selecting alternate 145 preprinted prepunched paper duplexing 51 printing 53 preventative maintenance 93 pricing for parts 160 print cartridges See toner cartridges print drivers See printer drivers print jobs canceling 30 configuring timeout for held 221 deleting held 75 deleting private 77 deleting stored 79 formatted incorrectly 141 infrared 81 managing 72 not printing as expected 140 printing private 76 printing stored 78 proofing and holding 74 quick copying 72 releasing private 76 retaining 72 setting number of quick 206 specifying private 76 stop in the middle of printing 140 will not print 13
28. 3 492 9666 Fax 886 3 492 9669 Hewlett Packard Taiwan Ltd 12th Floor 10 Syh Wei 4th Road Kaohsiung Phone Number 886 7 330 1199 Fax 886 7 330 8568 Hewlett Packard Taiwan Ltd 10F 540 Sec 1 Wen Hsin Road Taichung Phone Number 886 4 327 0153 Fax 886 4 326 5274 Hewlett Packard Taiwan Ltd Hewlett Packard Building 8 F No 337 Fu Hsing North Road Taipei 10483 Taiwan Phone Number 886 2 712 0404 Fax 886 2 718 2928 HP DIRECT Basic Tools free tel 080 212 535 180 Chapter 5 Service and support India Bangalore Hewlett Packard India Pvt Ltd Embassy Point 150 Infantry Road Bangalore 560001 Phone Number 91 80 225 3024 or 209 1808 Fax 91 80 225 6186 Telex 845 2773 HP IN Calcutta Hewlett Packard India Pvt Ltd 708 Central Plaza 2 6 Sarat Bose Road Calcutta 700 020 Phone Number 91 33 745 4755 Additional phone number s 91 33 475 4755 Fax 91 83 748 571 Hyderabad Hewlett Packard India Pvt Ltd 5 9 13 Taramandal Complex 9th Floor Saifabad Hyderabad 500 004 Phone Number 91 40 232 679 Fax 91 40 220 012 or 231 756 Telex 425 2422 HPIL IN Mumbai Hewlett Packard India Pvt Ltd Unit 3 B Wing Ground Floor Neelam Center Hind Cycle Road Worli Mumbai 400 025 Phone Number 91 22 493 4722 or 493 4723 Additional phone number s 91 22 493 9978 79 or 91 22 493 Fax 91 22 493 7823 Telex 11 76812 HPIB IN New Delhi Hewlett Pac
29. 63 c Capacity may vary depending on paper weight and thickness and environmental conditions EN Paper specifications 189 Supported sizes and weights of paper trays 2 3 and 4 Size Dimensions Weight Capacity 216 by 279 mm en 8 5 by 11 in AA 210 by 297 mm 8 3 by 11 7 in E 191 by 267 mm 7 3 by 10 5 in Executive JIS 216 by 330 mm custom 8 5 by 13 in 197 by 273 mm 16K custom 7 75 by 10 75 in 500 sheets of 75 g m 216 by 356 mm 60 to 105 g m 20 Ib paper DIR 16 to 28 Ib 50 transparencies E 176 by 250 mm B5 ISO custom 9 by 9 9 in 182 by 257 mm BS JIS 7 2 by 10 in 148 by 210 mm AS 5 8 by 8 2 in 148 by 210 mm Custome to 216 by 356 mm 5 8 by 8 2 in to 8 5 by 14 in a The printer supports a wide range of paper sizes Check the printer software for supported sizes b Capacity may vary depending on paper weight and thickness and environmental conditions c To print custom size paper see Printing cards custom size and heavy paper on page 63 190 Appendix A Specifications EN I P Supported sizes and weights of paper optional envelope feeder Size Dimensions Weight Capacity Monarch 98 4 by 190 5 mm 7 3 4 3 88 by 7 50 in Commercial 10 104 9 by 241 3 mm 10 4 13 by 9 5 in 110 by 220 mm 75 to 105 g m pele 4 33 by 8 66 in 20 to 28 Ib se 162 by 229 mm Modo 6 38 by 9 02 in 176 by 250 mm Ese 6 93 by 9 84 in
30. EIO hard disk C2985B e e amp Preventative maintenance kits user installable consumable 110V kit C7851A e e 220V kit C7852A e e 110V kit C8057A amp 220V kit C8058A amp 204 Appendix A Specifications HP LaserJet printer EN I CO 9 d gt EN Control panel menus Overview You can perform most routine printing tasks from the computer through the printer driver or software application This is the most convenient way to control the printer and will override the printer control panel settings See the help files associated with the software or for more information on accessing the printer driver see Access the Windows printer driver on page 36 You can also control the printer by changing settings in the printer s control panel Use the control panel to access printer features not supported by the printer driver or software application Control panel menu map You can print a menu map from the control panel that shows the current printer configuration see To print a control panel menu map on page 32 This appendix lists all the items and possible values for the printer Some menus or menu items appear only when certain options are installed in the printer For example the Quick Copy Jobs menu appears only if the printer contains a hard disk accessory Overview 205 I P A wv Quick Copy Jobs Menu This menu provides a list of the quick copy jobs stored on the printe
31. For technical support and help in identifying whether a product needs repair call 208 323 2551 U S or 905 206 4663 Canada Monday through Friday from 6 am to 6 pm Mountain Time free of charge during the warranty period However your standard long distance phone charges still apply Have your system nearby and your printer serial number ready when calling If you know your printer needs repair call 800 243 9816 to locate your nearest authorized HP service provider If the printer warranty has expired post warranty telephone assistance is available to answer your product questions Call 900 555 1500 2 50 per minute U S only or call 800 999 1148 25 per call Visa or MasterCard U S and Canada Monday through Friday from 7am to 6 pm Mountain Time Charges begin only when you connect with a support technician Prices subject to change 162 Chapter 5 Service and support EN TT TT HT P European HP Customer Care Center language and in country options available Open Monday through Friday 8 30 18 00 Central European Time CET HP provides a free telephone support service during the warranty period By calling a telephone number listed below you will be connected to a responsive team waiting to help you If you require support after your warranty has expired you can receive support for a fee through the same telephone number The fee is charged ona per incident basis When calling HP
32. If a paper jam message persists there is still paper in the printer Look for paper in another location see Paper jam locations on page 97 Clearing paper jams 103 A wv 104 Chapter 4 Problem solving Clearing jams from the optional duplexer 1 Open the duplexer s rear door 2 Slowly pull any paper out of the duplexer 3 Remove the duplexer by lifting it Slightly and pulling it out of the printer 4 From the rear of the printer remove any paper on top of tray 2 You might need to reach inside the printer Continued on the next page EN I P EN Slowly pull any paper out of the duplexer Turn the duplexer over and remove any paper Insert the duplexer into the printer Open and close the top cover to clear the paper jam message If a paper jam message persists there is still paper in the printer Look for paper in another location see Paper jam locations on page 97 Clearing paper jams 105 A wv 106 Chapter 4 Problem solving Clearing jams from the output areas Note If most of the paper is still inside the printer it is best to remove it through the top cover area See Clearing jams from the top cover and toner cartridge areas on page 98 1 Open the rear output bin 2 Grasp both sides of the paper and slowly pull the p
33. Lu Chao Yang District Beijing 100022 P R China Phone Numbers 86 6564 3888 Chengdu China Hewlett Packard Co Ltd 22 F Daye Road No 39 Daye Road Chengdu 610016 PRC Phone Number 86 28 666 3888 Fax 86 28 666 5377 Guangzhou China Hewlett Packard Co Ltd 7 F T PPlaza 9 109 Liu Hua Road Guangzhou 510010 PRC Phone Number 86 20 8669 3888 Fax 86 20 8669 5074 Telex 44556 GPHGZ CN Shanghai China Hewlett Packard Co Lid 10 12 F Novel Building No 887 Huai Hai Zhong Lu Shanghai 200020 Phone Number 86 21 6474 3888 Fax 86 21 6267 8523 Telex 086 33577 CHPSB CN Shenyang China Hewlett Packard Co Lid 12 F Shenyang Sankei Torch Building No 262 Shifu Road Shenhe District Shenyang 110013 PRC Phone Number 86 24 2790170 2790171 Fax 86 24 2790232 I CO 9 Xi an Branch Office 3 F East New Technology Trade Center A16 Yanta Lu Zhong Duan Xi an 710054 PRC Phone Number 86 29 552 9379 Fax 86 29 552 9243 Hong Kong Hewlett Packard Co Ltd 17 21 F Shell Tower Times Square 1 Matheson Street Causeway Bay Hong Kong SAR Phone Number 852 2599 7777 Fax 852 2506 9256 Hong Kong Hewlett Packard HK Ltd 17 21 F Shell Tower Times Square 1 Matheson Street Causeway Bay Hong Kong SAR Phone Number 852 2599 7889 Fax 852 2506 9233 Taiwan Hewlett Packard Taiwan Ltd No 20 Kao Shuang Road Ping Chen 32404 Taoyuan Hsieh Phone Number 886
34. Packard Belgium S A N V Boulevard de la Woluwe 100 102 B 1200 Brussels Phone Number 32 2 778 34 17 Fax 32 2 778 34 14 172 Chapter 5 Service and support Bulgaria S amp T Bulgaria Ltd Hewlett Packard Distributor 2 latashka St Sofia 1618 Phone Number 359 2 955 9573 Fax 359 2 955 9290 Croatia local name Hrvatska Hermes Plus Hewlett Packard Distributor Slandrove 2 SE 1231 Crnuce Phone Number 38 512 331061 Fax 38 512 331930 Cyprus Handled by G Systems Greece Czech Republic Hewlett Packard Ceskoslovenski sro Novodvorska 82 14200 Praha 414 Phone Number 420 2 613 07310 Fax 420 2 474 3293 Denmark Hewlett Packard A S Kongevejen 25 DK 3460 Birkered Phone Number 45 45 99 10 00 Fax 45 45 82 06 30 E Mail Address test_measurement hp dk EN I CO 9 EN Finland Hewlett Packard Oy Street Address Piispankalliontie 17 02200 ESPOO Finland PO Box Address PO Box 68 02201 ESPOO Phone Number 358 9 8872 2100 Fax 358 9 8872 2923 E Mail Address tmodirect finland hp com France Hewlett Packard France Test et Mesure Z A de Courtaboeuf 1 Avenue du Canada 91947 Les Ulis Phone Number 01 69 29 41 14 Fax 01 69 29 65 09 Germany Boblingen Hewlett Packard GmbH Elektronische Me technik Postfach 14 30 71004 B blingen Phone Number 0180 524 63 30 Fax 0180 524 63 31 Bad Homburg Hewlett Packard GmbH Elektronische Me technik Hewlet
35. Packard de Venezuela Rio Nilo 4049 12 3ra Transversal Los Ruices Nrte Cd Juarez Chih 32310 Edf Segre Piso 1 2 y 3 Mexico Caracas Venezula Phone Number 52 16 11 0777 Phone Number 58 2 207 8357 Fax 52 16 13 7622 Fax 58 2 207 8361 Nicaragua Atendido por El Salvador 178 Chapter 5 Service and support EN I CO 9 EN Asia and the Pacific Australia Melbourne Hewlett Packard Australia Ltd 31 41 Joseph Street Blackburn VIC 3130 Phone Number 1 800 629 485 toll free Additional phone number s 61 3 9210 5408 Fax 61 3 9210 5489 Perth Measurement Innovation WA Pty Ltd Kishorn Court Suite 3 58 Kishorn Road Mount Pleasant WA 6153 Phone Number 61 9 316 2757 Fax 61 9 316 1392 Mobile 61 18 33 6434 Sydney Hewlett Packard Australia Ltd 17 23 Talavera Road North Ryde N S W 2113 Phone Number 61 2 9950 7444 Fax 61 2 9888 9072 Bangladesh Jiu International Ltd 60 East Tejturi Bazar 2nd Floor Farmgate Dhaka Bangladesh Phone Number 880 2 913 0480 Fax 880 2 871 034 E Mail Address jiu bangla net Brunei Darussalam Kompouter Wisman Sdn Bhd Block A Unit 1 Ground Floor Abdul Razak Complex Jalan Gadong 3180 Negara Brunei Darussalem Phone Number 673 2 423918 425603 Fax 673 2 441492 Telex 0809 2447 Worldwide country region sales and service offices 179 China Beijing China Hewlett Packard Co Ltd 10 F HP Building No 2 Dong San Huan Nan
36. Setting custom paper sizes When custom paper is loaded size settings need to be selected from the software application the preferred method the printer driver and the printer control panel Printing special paper 63 Note Settings in the printer driver and software application override control panel settings Software application settings generally override printer driver settings X front edge Feed short edge first Y If the settings are not available from the software set the custom paper size from the control panel 1 2 From the Printing Menu set CONFIGURE CUSTOM PRPERZWVvEZ From the Printing Menu select inches or millimeters as the unit of measurement From the Printing Menu set the X dimension the front edge of the paper as shown in the figure above The X dimension can be 76 to 216 mm 3 to 8 5 in Set the Y dimension the side edge of the paper as shown in the figure above The Y dimension can be 127 to 356 mm 5 to 14 in For example if the custom paper is 203 by 254 mm 8 by 10 in set X 203 mm and Y 254 If custom paper is loaded into tray 1 set TEY i PMODEZCHSSETTE and then set TEE i ZIZE SCUZTOM from the Paper Handling Menu in the printer control panel See Customizing tray 1 operation on page 69 If custom paper is loaded in tray 2 3 or 4 be sure the paper size slider is set to Custom see Loading trays 2 3 and 4 on page 47 64 Chapter 2 Printing ta
37. Street Mina al Fahal Muscat Phone Number 968 707 727 968 707 723 Fax 968 796 639 968 797 709 Qatar Qatar Datamations Systems Al Ahed Building 5th floor Al Muthof Street Doha Phone Number 974 43 99 00 Fax 974 43 21 54 Telex 4833 Saudi Arabia Modern Electronics Establishment PO Box 22015 Prince Musad Ibn Abdulaziz St Riyadh 11495 Phone Number 966 1 476 3030 Fax 966 1 476 2570 Additional Fax 966 1 476 7649 cable ROUFKO Modern Electronics Establishment PO Box 22015 al Nimer Building Riyadh 11495 Phone Number 01 4624266 Fax 01 4624404 Additional Fax 966 1 476 7649 South Africa Hewlett Packard South Africa Pty Ltd PO Box 120 Howard Place 7450 Cape Town Phone Number 27 21 658 6100 Fax 27 21 685 3785 Hewlett Packard South Africa Pty Ltd Private Bag Wendywood 2148 Phone Number 27 11 806 1173 Fax 27 11 806 1213 Tunisia Precision Electronique 5 rue de Chypre Mutuelle Ville 1002 Tunis Belvedere Phone Number 216 1 785 037 Additional phone number s 216 1 890 672 Fax 216 1 780 241 Telex 0409 18238 TELEC TN Worldwide country region sales and service offices 185 I CO 9 United Arab Emirates Emitac Ltd Block RBS Arenco Bldg Zabel Road PO Box 8391 Dubai Phone Number 971 4 37 75 91 Fax 971 4 37 08 99 Emitac Ltd PO Box 2711 Abu Dhabi Phone Number 971 2 77 04 19 Fax 971 2 72 30 58 Za
38. Supported sizes and weights of paper trays 2 3 and 4 on page 190 Three adjustments on the trays let the printer sense the paper size that is loaded Note To avoid paper jams do not load trays while the printer is printing 1 Pull the tray completely out of the printer 2 If the tray is not already set to the desired paper size you will need to make up to three adjustments 2A To adjust the width squeeze the lever on the left guide and slide the guides into place to match the width of the paper 2B To adjust the length squeeze the lever on the rear paper guide and slide it to the desired paper size until it clicks into place Standard sizes are labeled For A5 size paper lift the metal backstop near the center of the tray 2C To make the third adjustment squeeze the blue tab located on the right side of the tray and move it to the correct position based on the paper size required Continued on the next page Loading trays 2 3 and 4 47 Load paper into the tray FR Make sure the paper is flat in the tray E at all four corners and below the front and back tabs 5 Slide the tray back into the printer O Note If the tray is not properly adjusted the printer might display an error message or paper might jam For paper orientation when you are printing on both sides see Printing both sides of paper optional duplexer on page 49 For information on loading special
39. Supported sizes and weights of paper duplex printing accessory duplexer I CO 9 Size Dimensions Weight 216 by 279 mm songi 8 5 by 11 in AA 210 by 297 mm 8 3 by 11 7 in Bess 184 by 267 mm 60 to 105 g m 7 3 by 10 5 in 16 to 28 Ib Legal 216 by 356 mm 9 8 5 by 14 in 182 by 257 mm B5 ls 7 2 by 10 in EN Paper specifications 191 Supported types of paper The printer supports the following types of paper e plain e preprinted e letterhead e transparency e prepunched e labels e bond e recycled e color e card stock e rough e user defined 5 types Guidelines for using paper For best results use conventional 75 to 90 g m 20 to 24 Ib paper Make sure the paper is of good quality and free of cuts nicks tears spots loose particles dust wrinkles voids and curled or bent edges If you are unsure what type of paper you are loading such as bond or recycled check the label on the package of paper Some paper causes print quality problems jamming or damage to the printer Symptom Problem with paper Solution Too moist too rough too Poor print quality or toner smooth or embossed EA Da q adhesion Ragged edges ji 4 6 moisture content Faulty paper lot Dropouts jamming curl Stored improperly Store paper flat in its moisture proof wrapping Use lighter paper Open the rear output bin Use less smooth paper Increased gray background Too heavy s
40. Volt 5 amps Power requirements acceptable line voltage 100 to 127 Volt 50 60 Hz 220 to 240 Volt 50 60 Hz Printer specifications 201 I P A wv Acoustic emissions per ISO 9296 Printer state Sound power level Bystander position Printing 25 pages per Lwag 6 6 bels A 02 Loam decibels A minute ppm PowerSave Lwaq 4 1 bels A 26 Loam decibels A a You might want to install printers with sound power Lyyag gt 6 3 bels A or more in a separate room or cubicle General specifications Operating temperature 10 to 32 C 50 to 91 F Relative humidity 20 to 80 Up to 25 ppm letter size paper Speed in pages per minute ppm Up to 24 ppm A4 size paper Expandable memory Up to 256 MB total combining standard and accessory memory DIMMs 202 Appendix A Specifications EN I CO 9 Product compatibility matrix Product compatibility matrix I Product HP LaserJet printer B Product ber Ansa os Gneneadas anne number 4000 series 4050 series 4100 series Envelope feeder CA122A e o e C8053A e e e gt Duplex printing accessory C4123A e o duplexer C8054A x e e P Toner cartridges 6 000 pages C4127A e e 10 000 pages C4127X e e 6 000 pages C8061A e e e 10 000 pages C8061X o e Paper trays 500 sheet paper feeder and C4124A e e e tray 500 sheet paper feeder and C8055A e e tray 500 sheet universal C4125A e e e replacement tray 500 sheet universal C8056A e ga e
41. and provides a cost effective way to print draft pages To print more than one page on a sheet of paper look for a Layout or Pages Per Sheet option in the printer driver This is sometimes called 2 Up 4 up or n up printing N EN Advanced printing tasks 67 Customizing what tray is used for printing Understanding tray order When the printer receives a print job it selects the paper tray by trying to match the requested paper type and size with what has been loaded in the trays Using an autoselect process it searches all available input paper trays for the paper that satisfies the request starting with the bottom tray and ending with the top tray tray 1 The printer begins printing the job as soon as it finds the proper type size Paper Handling Menu the printer will always pull paper from tray 1 first See the explanation of FIRST mode in Customizing tray 1 operation on page 69 If the search fails the printer displays a message on the control panel requesting you to load the correct paper type size You can load that paper type size or you can override the request by entering a different type size at the control panel If a tray runs out of paper during a print job the printer automatically switches to any paper tray that contains the same paper type size The autoselect process changes somewhat if you customize tray 1 operation as explained in Customizing tray 1 operatio
42. below beside the telephone numbers Hours of operation are 7 30 am GMT 8 30 am CET to 17 00 GMT 18 00 CET Within UK Internationally 01429 865511 44 1429 865511 44 1429 863343 44 1429 863353 English speaking line French speaking line German speaking line I CO 9 Asia Pacific Australia 61 3 9272 8000 country region China Beijing 86 10 65053888 Hong Kong 65 740 4477 India 91 011 682 6035 Indonesia 65 740 4477 Japan 81 3 53461891 Korea 82 2 3270 0805 Malaysia 65 740 4477 New Zealand 0800 445 543 toll free or 09 356 6640 Philippines 65 740 4477 Singapore 65 740 4477 Taiwan 886 02 717 0055 Thailand 66 02 661 3900 ext 3224 Italian speaking line Spanish speaking line Portuguese speaking line 158 Chapter 5 Service and support 44 1429 520013 44 1429 520012 44 1429 890466 Countries regions Contact information Latin America Argentina 8 30 to19 30 hrs Buenos Aires 787 8080 a I Brazil 8 00 to19 00 hrs Sao Paulo 011 829 6612 Chile 8 30 to18 30 hrs Chile 800 360999 CO 9 Colombia Local dealers provide technical assistance Mexico HP Contigo 8 00 to18 00 hrs Mexico 01 800 4726684 and 01 800 4720684 Venezuela 8 00 to18 00 hrs 800 47 888 Caracas 207 8488 Technical Assistance for other Latin American countries is provided by local dealers A wv EN HP Customer Care Service and Support 159 HP direct ordering for accessories or supplies To
43. by 11 in 250 sheets ream 12 ream carton Letter 8 5 by 11 in 3 hole 500 sheets ream 10 ream carton Legal 8 5 by 14 in 500 sheets ream 10 ream carton EN Part number C8061A C8061X HPJ1124 HPJ200C HPJ113H HPJ1424 CHP310 C4179A C4179B 92296T 92296U HPM1120 HPM115R HP25011 HPM113H HPM1420 Description or use Replacement HP UltraPrecise toner cartridge For use with HP Color LaserJet printers and HP LaserJet monochrome printers Good for letterhead high value memos legal documents direct mail and correspondence Specifications 96 bright 24 lb For use with HP Color LaserJet printers and HP LaserJet monochrome printers Coated paper good for business documents with high impact such as brochures sales material and documents with graphics and photographic images Specifications 32 Ib For use with HP LaserJet monochrome printers Specifications 4 3 mil thickness For use with all office equipment laser and inkjet printers copiers and fax machines Created for businesses that want one paper for all their office needs Brighter and smoother than other office papers Specifications 90 bright 20 lb Ordering information 27 Printing supplies continued Item HP Office Paper Letter 8 5 by 11 in 500 sheets ream 10 ream carton Letter 8 5 by 11 in 3 hole 500 sheets ream 10 ream carton Legal 8 5 by 14 in 500 sheets ream 10 ream
44. carton Letter 8 5 by 11 in Quick Pack 2 500 sheet carton A4 216 by 279 mm 500 sheets ream 5 ream carton HP Office Recycled Paper Letter 8 5 by 11 in 500 sheets ream 10 ream carton Letter 8 5 by 11 in 3 hole 500 sheets ream 10 ream carton Legal 8 5 by 14 in 500 sheets ream 10 ream carton HP Premium Choice LaserJet Paper Letter 8 5 by 11 in 500 sheets ream 10 ream carton A4 216 by 279 mm 500 sheets ream 4 ream carton A4 216 by 279 mm 250 sheets ream 8 ream carton HP Printing Paper Letter 8 5 by 11 in 500 sheets ream 10 ream carton A4 216 by 279 mm 500 sheets ream 5 ream carton 28 Chapter 1 Printer basics Part number HPC8511 HPC3HP HPC8514 HP2500S CHP110 HPE1120 HPE113H HPE1420 HPU1132 CHP410 CHP415 HPP1122 CHP210 Description or use For use with all office equipment laser and inkjet printers copiers and fax machines Good for high volume printing Specifications 84 bright 20 lb For use with all office equipment laser and inkjet printers copiers and fax machines Good for high volume printing Satisfies U S Executive Order 13101 for environmentally preferable products Specifications 84 bright 20 Ib 30 post consumer content For use with HP Color LaserJet printers HP LaserJet monochrome printers and color copiers Good for hardcopy presentations business reports and proposals data sheet
45. computers only The user name appears on the first line of the display and the job name appears on the second line of the display After you have selected the desired user name using ITEM press VALUE until the desired job name appears Press VALUE until the desired number of copies appears Press SELECT to print the job 78 Chapter 2 Printing tasks EN EN Deleting a stored job Jobs stored on the printer s hard disk accessory can be deleted from the control panel 1 Press MENU repeatedly until FRTUATE STORED JOES MENMU appears Press ITEM until the desired user name appears For Macintosh computers only The user name appears on the first line of the display and the job name appears on the second line of the display After you have selected the desired user name using ITEM press VALUE until the desired job name appears Press SELECT to delete the job Storing a print job 79 FR A GR HA A wv Printing with the optional HP Fast InfraRed Receiver The optional HP Fast InfraRed Receiver enables wireless printing E from any IRDA compliant portable device such as a laptop computer to the HP LaserJet Series printers The printing connection is maintained by positioning the sending e infrared FIR port within operating range Note that the connection can be blocked by objects such as a hand paper direct sunlight or any bright light shining into either FIR port p Note For more informatio
46. creates draft quality printing by reducing the amount of toner on the printed page Caution HP does not recommend full time use of EconoMode If EconoMode is used full time it is possible that the toner supply will outlast the mechanical parts in the toner cartridge Note It is best to turn EconoMode on or off from the printer driver or software application Driver and software settings override control panel settings Lighten or darken the print on the page by changing the toner density setting The settings range from 1 light to 5 dark but the default setting of 3 usually produces the best results Use a lower toner density setting to save toner Note It is best to change the toner density from the printer driver or software application Driver and software settings override control panel settings Turn the automatic cleaning page feature on or off for cleaning the fuser The default frequency is every 2 000 pages The options are 1 000 2 000 5 000 10 000 and 20 000 pages For more information see Running the cleaning page automatically on page 92 No value to Press SELECT to manually print a cleaning page select for cleaning toner from the fuser Follow the instructions on the cleaning page For more information see Running the cleaning page manually on page 91 No value to This item appears only after a cleaning page select has been generated as described above
47. custom paper menu items are not accessible YES The custom paper menu items appear see below y EN Printing Menu 213 Printing Menu continued Item Values 110V printers or 220V printers Explanation a Item a ony when IRE PER Select au uni Uh en for the custom paper size For supported paper E ieo sizes see 110V printers Supported sizes or and weights of paper on page 189 m tem ae en when E RE ER Use a and SELECT to ee the dimension to be fed into the printer short edge for custom paper size For supported paper ik sizes see a 10V a Supported sizes or and weights of paper on page 189 aus item ud ony when GURE PAPER Use wo men EU to select the other dimension long edge for custom paper size Determine the default orientation of print on the page Note It is best to set the page orientation from the printer driver or software application Driver and software settings override control panel settings 110V printers or 220V printers Sets vertical spacing from 5 to 128 lines for default paper size Press VALUE once to change the setting by increments of 1 or hold down VALUE to scroll by increments of 10 214 Appendix B Control panel menus Internal fonts emanan soft fonts is Fonts stored in one of ihe in an Baie Note It is best to set the font source from the printer driver or
48. f paper coming out of the top output bin has problems such as excessive curl try printing to the rear output bin e To avoid paper jams do not open or close the rear output bin while the printer is printing Printing to the top output bin The top output bin collects paper face down in correct order The top output bin should be used for most print jobs and for transparencies 44 Chapter 2 Printing tasks EN Printing to the rear output bin The printer always prints to the rear output bin if it is open Paper printed to this bin will be face up with the last page on top 7 To open the rear output bin grasp the handle at the top of the bin Pull ME the bin down and slide out the extension Printing from tray 1 to the rear output bin provides the straightest paper path which can reduce curl Opening the rear output bin might e improve performance with the following O e envelopes e labels P e small custom size paper e postcards e paper heavier than 28 Ib 105 g m Note Opening the rear output bin disables the optional duplexer if installed and the top output bin A wv EN Selecting the output bin 45 Loading tray 1 jj 2 Ss 7 S EN LR O 1d Q j d N K M A ET J fi i A N LE SD 72 f ZA M 4 d 1 46 Chapter 2 Printing tasks Tray 1 is a multi purpose tray that holds
49. fonts macros or patterns Resources that are internally marked as permanent remain in the printer s memory until you turn the printer s power off Use the following guidelines if you make use of the PDL page description language ability to mark resources as permanent For technical details see an appropriate PDL reference for PCL or PS e Mark resources as permanent only when it is absolutely necessary that they remain in memory while the printer s power is turned on e Send permanent resources to the printer only at the beginning of a print job and not while the printer is printing Note Overusing permanent resources or downloading them while the printer is printing might decrease the printer s performance or its ability to print complex pages 232 Appendix C Printer memory and expansion EN Installing ElO cards mass storage Note EN Follow this procedure to install an ElO card or mass storage device 1 Turn the printer off 2 Remove the two screws and cover plate from the ElO 1 or ElO 2 slot on the back of the printer 3 Install the EIO card or mass storage device in the EIO slot and tighten the screws See the figure below for orientation of the ElO card 4 Turn the printer on and print a configuration page to verify that the new EIO device is recognized see Configuration page on page 152 For information on connecting an EIO card to a network and installing the netwo
50. have the following information ready product number serial number date of purchase and description of the problem English Dutch French German Norwegian Danish Finnish Swedish ltalian Spanish Portuguese lreland 353 0 1 662 5525 U K 44 0 171 512 5202 International 44 0 171 512 5202 Belgium 32 0 2 6268806 Netherlands 31 0 20 606 8751 France 33 0 1 43 62 34 34 Belgium 32 0 2 626 8807 Switzerland 41 0 848 80 11 11 Germany 49 0 180 52 58 143 Austria 43 0 7114 201080 Norway 47 22 11 6299 Denmark 45 39 29 4099 Finland 358 0 203 47 288 Sweden 46 0 8 619 2170 ltaly 39 02 264 10350 Spain 34 902 321 123 Portugal 351 0 1 3176333 Customer support options worldwide 163 In country region support numbers HP provides a free telephone support service during the warranty period By calling a telephone number listed below you will be connected to a responsive team waiting to help you If you require support after your warranty has expired you can receive support for a E fee through the same telephone number The fee is charged on a per incident basis When calling HP have the following information ready product number serial number date of purchase and e description of the problem If you require support after your warranty has expired additional product repair services or if your country region is not listed below see Worldwide country region sales and servi
51. in the Printing Menu at the printer conto ann ane also in the software program see the description of PEIPER SIZE In Printing Menu on page 213 Press GO to print from the next available tray Press VALUE to scroll through the available types and sizes Press SELECT to accept the alternate type or size 118 Chapter 4 Problem solving EN I CO 9 Printer messages continued Message EN Explanation or recommended action The printer is asking what size of paper has been loaded in tray 1 In response you can take either of the following actions press SELECT to accept the current paper size press VALUE to change the size and then press SELECT to accept the new size The printer will first display the THR i TYPE message see the description of that message If you do not press any ER in the timeout period about 1 minute it displays this TRAY i SIZE cxx message Note Changing the size here changes the default for pt 1 paper size in me Handling Menu see the description of 1 SIZE on page 210 The printer has received a job under the three following conditions e the paper type a the job is not available in the printer e tray 1 has been set for CGSSETTE paper has been si in ay 1 thus triggering tray 1 s paper sensor If you do press any buttons the message disappears in about 1 minute You can take either of the following actions press SELECT to accept the
52. landscape 3 Short edge portrait 4 Short edge landscape 3 Short edge portrait 4 Short edge landscape This is the default printer setting and the most common layout used with every printed image oriented right side up Facing pages are read from top to bottom on the left page then from top to bottom on the right page This layout is often used in accounting data processing and spreadsheet applications Every other printed image is oriented upside down Facing pages are read continuously from top to bottom This layout is often used with clipboards Every other printed image is oriented upside down Facing pages are read continuously from top to bottom Each printed image is oriented right side up Facing pages are read from top to bottom on the left page then from top to bottom on the right page Note When using Windows drivers select Flip Pages Up to get the binding options designated with above 52 Chapter 2 Printing tasks EN I CO 9 Printing special paper Note EN This section discusses printing on types of paper that require special handling e Printing small or narrow paper on page 53 e Printing letterhead prepunched or preprinted paper single sided on page 53 Printing envelopes on page 55 Printing labels on page 61 Printing transparencies on page 62 Printing cards custom size and heavy
53. of accessory paper handling memory fonts and mass storage hardware cables and interfaces documentation maintenance printing supplies See Product compatibility matrix on page 203 for information on the compatibility of accessories for the HP LaserJet 4000 4050 and 4100 Series printers Ordering through service or support providers To order a part or accessory contact an HP authorized service or support provider see HP direct ordering for accessories or supplies on page 160 HP direct ordering for genuine HP parts on page 160 or HP authorized resellers and support on page 160 Ordering directly through the embedded web server Use the following steps to order printing supplies directly through the embedded web server see Accessing the embedded web server on page 252 for an explanation of this feature 1 In your web browser enter the IP address for the printer home page This takes you to the printer status page Click the Device tab at the top of the screen If asked to provide a password enter the password 22 Chapter 1 Printer basics EN I CO 9 EN On the left side of the Device Configuration page double click Order Supplies This provides a URL from which to purchase consumables Supplies information with part numbers and printer information is provided Select the part numbers you wish to order and follow the instructions on the screen Ordering directly
54. or press SELECT to override the message and print on a loaded paper size If printing does not continue press Go If you are trying to print A4 or letter size paper and this message appears make sure the default paper size is set correctly from the Printing Menu in the printer contro Mi ane ee in the software program see the description of PEIPER SIZE n Printing Menu on page 213 Press Go to print from the next available tray Press VALUE to scroll through the available types and sizes Press SELECT to accept the alternate type or size Note If custom size is being used another line appears in the message giving the x and y dimensions of the paper This message occurs for the following reasons e tray 2 3 or 4 was requested but the tray is empty e tray 2 3 or 4 was requested but the adjustments are not set for the requested type or size Make sure that all three paper size adjustments have been made see the explanation of adjustments in Loading trays 2 3 and 4 on page 47 Also make sure that ne type nas D set at tne coniro lee p me descriptions of 7 3 and FREU 34 in the Paper sanding Menu on n page 21 0 Load the euet paper into the indicated tray or press SELECT to override the message and print on a loaded paper size If printing does not continue press GO If you are trying to print A4 or letter size paper and this message appears make sure the default paper size is set correctly
55. order accessories or supplies e call 800 752 0900 U S or 800 387 3154 Canada e visit the HP LaserJet supplies website that is local to your area E print a copy of the supplies status page to learn the URL as described in Supplies status page on page 154 HP direct ordering for genuine HP parts In the U S call 800 227 8164 HP service parts information CD P This powerful CD based parts information tool is designed to give users fast easy access to parts information such as pricing and recommended stocking lists for a wide range of HP products To subscribe to this quarterly service in the U S or Canada call 800 336 5987 In Asia Pacific call 65 740 4484 Parts identification and pricing information worldwide can also be accessed via the World Wide Web at http www hp com go partsinfo HP Support Assistant CD This support tool offers a comprehensive online information system designed to provide technical and product information on HP products To subscribe to this quarterly service in the U S or Canada call 800 457 1762 In Hong Kong Indonesia Malaysia or Singapore call Mentor Media at 65 740 4477 HP authorized resellers and support To locate authorized HP resellers and support call 800 243 9816 U S or 800 387 3867 Canada HP service agreements Call 800 743 8305 U S or 800 268 1221 Canada 160 Chapter 5 Service and support EN EN HP SupportPacks The HP Su
56. paper see Printing special paper on page 53 48 Chapter 2 Printing tasks EN Printing both sides of paper optional duplexer The printer can automatically print on both sides of paper with an optional duplex printing accessory duplexer This is called duplexing The duplexer supports the following paper sizes Letter Legal Executive A4 and B5 JIS It does not support custom sizes Note See the documentation included with the duplexer for installation instructions Duplexing might require additional memory see Printer memory and expansion on page 229 The tray 2 dust cover must be removed when the optional duplexer is installed Installed Removed EN Printing both sides of paper optional duplexer 49 A wv Guidelines for printing both sides of paper Note the following guidelines e Donot print on both sides of labels transparencies envelopes vellum or paper heavier than 28 Ib 105 g m Paper jamming 5 might occur with these types of media and damage to the printer might occur with labels e You might need to configure the printer driver to recognize the duplexer See the printer driver online help for details I O e To print on both sides of paper make the selection from the software or printer driver See the printer driver online help p e f you do not use the printer driver that came with the printer you might need t
57. paper type press VALUE to change the type and then press SELECT to accept the new type Note Changing the type here changes the default for E 1 eee deis in x pA Handling Menu see the description of PLE iH on page 211 If you de not do anything during the timeout period about 1 minute the printer will print on the paper in tray 1 It will also change the default for tray 1 paper type in the Paper Handling Menu to the type requested by the application that sent the job Memory or file system failures would not allow a mopy job to occur Only one copy will be produced An external paper handling device detected an unsupported paper size The printer will go offline until the condition is corrected If the requested paper size or type is not available the printer asks if it should use another paper size or type instead Press VALUE to scroll through the available types and sizes Press SELECT to accept the alternate type or size Understanding printer messages 119 I CO 9 Printer messages continued Message Explanation or recommended action The RAM disk setting has been changed from the printer control panel This change will not take effect until the printer reinitializes If you change the mode of the external device turn the printer off turn the printer on and wait for the printer to reinitialize A printer error has occurred that can be cleared by pressing Go in the printer control pan
58. print any of the job Press CANCEL JOB to clear the printer s B memory Then reposition the portable device within the range of operation described in the user guide for the HP Fast InfraRed I Receiver and print the job again D The FIR status The connection might have been broken Press CANCEL JOB to clear indicator turns off the printers memory Then reposition the portable device within during transmission the range of operation described in the user guide for the HP Fast InfraRed Receiver and print the job again P A wv EN Troubleshooting optional HP Fast InfraRed Receiver problems 149 Communicating with an optional HP JetDirect print server If the printer contains an optional HP JetDirect print server and you cannot communicate with the printer over the network verify the operation of the print server e Check the HP JetDirect configuration page to print see Configuration page on page 152 e Ifthe message I O CARD READY does not appear on the HP JetDirect configuration page see the troubleshooting section of the HP JetDirect Print Server Administrator s Guide If the printer contains an HP JetDirect 10 100TX print server check to see that the print server was able to link to the network e Check the link speed indicators 10 or 100 on the print server If both are off the print server failed to link to the network e Check the HP JetDirect configuration page The message LOSS O
59. printer off all quick copy proof and hold and private jobs are deleted A private job can also be deleted from the printer control panel before it is ever printed 1 Press MENU repeatedly until FEEUATE STORED JOBS MENU appears Press ITEM until the desired user name appears For Macintosh computers only The user name appears on the first line of the display and the job name appears on the second line of the display After you have selected the desired user name using ITEM press VALUE until the desired job name appears Press SELECT to select the job FIH 288 appears Press VALUE to change the first number of the PIN and then Press SELECT to delete the job Job retention features 77 A wv Storing a print job The user can download a print job to the printer s hard disk accessory without printing it The user can then print the job at any time through the printer control panel For example a user may want to download a B personnel form calendar time sheet or accounting form that other users can access and print HA To store a print job permanently on the hard disk accessory select D the Stored Job option in the driver when printing the job o Printing a stored job P The user can print a job stored on the printer s hard disk accessory from the control panel 1 Press MENU repeatedly until PEIUETE ZTORED JOBZ MEMU appears Press ITEM until the desired user name appears For Macintosh
60. printer settings 36 ozone production 244 P packing equipment 165 Page 134 page control commands 239 page count for printer 153 paging through online user guide 9 11 paper card stock 198 custom size 45 guidelines for using 192 heavy 198 manually feeding 71 ordering 22 printing custom size 63 problem symptoms causes and solutions 192 recycling 246 saving 244 settings for rough or heavy 212 specifications 188 supported weights and sizes 189 types supported 192 types to avoid 193 weight equivalences 194 paper handling available accessories 17 features 16 ordering accessories 22 Paper Handling Menu 210 paper jams clearing from duplexer 104 clearing from envelope feeder 100 clearing from fuser area 107 clearing from output areas 106 clearing input tray areas 102 clearing top cover area 98 configuring alerts 94 configuring recovery behavior 220 locating 97 resolving repeated 110 paper level indicator 19 paper path cleaning 91 test 209 paper tray extension 46 paper trays adjustments 47 bad connection message 112 cannot feed paper 112 clearing jams 96 102 empty condition message 117 loading 47 loading tray 1 46 location 19 locking 70 ordering 22 orienting paper for duplexing 51 parallel communication setting 222 parallel high speed setting 222 parallel interface port 20 partial page prints 130 parts after production has stopped 246 information on CD 160 location on printer 19 returning 165 shipping and packin
61. printing error occurred PRIMTER ERROR Turn the printer off then turn the printer on alternates with B M There is a problem with the printers memory The x value refers to PRINTER ERROR the location of the problem O Internal memory 1 to 3 DIMM slots 1 2 or 3 You might need to replace the specified DIMM A temporary printing error occurred Turn the printer off and then turn the printer on EN Understanding printer messages 123 Printer messages continued Message alternates with Explanation or recommended action An error occurred in an external paper handling device Turn the printer off Disconnect the cables to all external paper handling devices and then reconnect them Turn the printer on An error occurred in the printers permanent storage and one or more printer settings has been reset to its factory default Print a configuration page and check the printer settings to determine which values have changed see Configuration page on page 152 The printer s permanent storage is full Some settings might have been reset to the factory defaults Print a configuration page and check the printer settings to determine which values have changed see Configuration page on page 152 Hold down CANCEL JOB while turning the printer on This will clean up the permanent storage by removing old areas that are not being used 124 Chapter 4 Problem solving The printer detect
62. section that you want to view Under the different section is a list of additional websites that you might use frequently Note Each page in the embedded web server has access to Internet Help For information regarding a particular page click the Help icon 252 Appendix F Embedded web server EN EN Home pages The home pages of the embedded web server are the informational pages for the printer These include e Printer status page This page shows the printer control panel and the message that is currently displayed The different control panel status lights and buttons are also displayed so you can change the printer control panel menu settings from this page Consumable life levels and the input tray media configuration are also displayed e Configuration page The printer configuration page is displayed from this site in the embedded web server For more information see Configuration page on page 152 e Event log page This page shows the printer event log For more information see Event Log on page 153 e Supplies page This page shows the levels of the consumables for the printer e Usage page This page shows how much of each media type has been used by the printer e Device identification page This page lets you name the device for network management needs and shows the IP address and server for the printer Device pages The device pages of the embedded web server allow you to configure the p
63. size Ec amp PHA Paper type Ec amp n Orientation Ec amp 10 Understanding PCL 5e printer command syntax 239 Command Options n a 1 to 999 0 Simplex 1 sided printing 1 Duplex 2 sided with long edge binding 2 Duplex 2 sided with short edge binding 0 prints or ejects current page 1 Tray 2 2 manual feed paper 3 manual feed envelope 4 Tray 1 5 Tray 3 6 Envelope Feeder 7 auto select 8 Tray 4 20 69 external trays 1 Executive 2 Letter 3 Legal 25 A5 26 A4 45 B5 JIS 80 Monarch envelope 81 Commercial 10 envelope 90 DL ISO envelope 91 C5 ISO envelope 100 B5 ISO envelope 101 Custom 5WdBond Bond 6WdPlain Plain 6WdColor Color 7WdLabels Labels 9WdRecycled Recycled 11WdLetterhead Letterhead 10WdCardstock Cardstock 11WdPrepunched Prepunched 11WdPreprinted Preprinted 13WdTransparency Transparency WdCustompapertype Custom 0 Portrait 1 Landscape 2 Reverse Portrait 3 Reverse Landscape Common PCL 5e printer commands continued Function Command Options Top Margin Ec amp SHE number of lines S Text Length bottom margin Ec amp LHF number of lines from top margin E 5 Left Margin Ec amp attL column number o i E Right Margin Ec amp a M column number from left margin E 6 Horizontal Motion Index Ec amp k H 1 120 inch increments compresses print horizontally l l E Verti
64. software application Driver and software settings override control panel settings EN I CO 9 Printing Menu continued ltem Values Explanation The printer assigns a number to each font and lists them on the PCL fontlist see PCL or PS font list on page 156 The font number appears in the Font column of the printout Note It is best to set the font number from the printer driver or software application Driver and software settings override control panel settings This item might not appear depending on the font selected Press VALUE once to change setting by increments of 0 01 for pitch or hold down VALUE to scroll by increments of 1 Note It is best to set the font pitch from the printer driver or software application Driver and software settings override control panel settings This item might not appear depending on the font selected Press VALUE once to change setting by increments of 0 25 for point size or hold down VALUE to scroll by increments of 1 Note lt is best to set the font point from the printer driver or software application Driver and software settings override control panel settings EN Select any one of several available symbol sets from the printer s control panel A symbol set is a unique grouping of all the characters in a font PC 8 or PC 850 is recommended for line draw characters Note It is best to set the symbol set from
65. spooler to see if the printer has been paused If there are problems with the current print job or if the printer is paused a configuration page will not print Press CANCEL JOB and try step 2 again 138 Chapter 4 Problem solving A messag than IFIGURRTIOH is displayed Go to Understanding printer tape is not still in the messages on page 111 toner cartridge See the getting started guide or the instructions that came with the toner cartridge The toner cartridge might be empty Install a new toner cartridge EN 3 Can you print from a software application 4 EN If the job will not print and a message is displayed on the control panel see Understanding printer messages on page 111 From the computer check to see if the printer has been paused If the printer is on a network check that you are printing to the correct printer To verify that it is not a network problem connect the computer directly to the printer with a parallel cable change the port to LPT1 and try to print Check the interface cable connections Disconnect and reconnect the cable at the computer and the printer Test the cable by trying it on another computer If you are using a parallel connection make sure the cable is IEEE 1284 compliant If the printer is on a network print a configuration page see Configuration page on page 152 and verify in the Protocol Information that server and node name match
66. the printer driver or software application Driver and software settings override control panel settings Printing Menu 215 I CO 9 Printing Menu continued Item Values Explanation EOM ds version of Courier font to use REGI The internal Courier font available on the HP LaserJet 4 series ab DERE 1 The internal Courier font available on the HP LaserJet Ill series printers Both fonts are not available at the same time The Wide A4 setting changes the number of characters that can be printed on asingle line of A4 paper HO Up to 78 10 pitch characters can be printes on one line Tes Up to 80 10 pitch characters can be nica on one line 216 Appendix B Control panel menus Choose to print on letter size paper when an A4 job is sent but no A4 size paper is loaded in the printer or to print on A4 size paper when a letter job is sent but no letter paper is loaded in the printer Select amp to append a carriage return to each line feed encountered in backward compatible PCL jobs pure text no job control Some environments such as UNIX indicate a new line using only the line feed control code This option allows the user to append the required carriage return to each line feed EN I CO 9 Print Quality Menu Some items in this menu can be accessed from a software application or from the printer driver if the appropriate driver is install
67. the names in the printer driver To verify that it is not a computer problem print from another computer if possible Make sure the print job is being sent to the correct port LPT1 or network printer port for example Check that you are using the proper printer driver see Choose the right printer driver for your needs on page 37 Reinstall the printer driver see the getting started guide Check that the port is configured and working properly Try connecting another printer to that port and printing If printing with the PS driver from the ae Menu in the printer control panel set F oh then printthe job again see r FF on page 221 If an error page BD PE See e the instructions in the next column From the A d in the puo control ar make sure e that P DOHDE ITvYsmHUTO see on 1 page 221 You fight ben missing a printer message that could help you solve the problem From the Configuration Menu in the printer control panel temporarily turn the See rid nn a nug nue settings off see CLERRRELE WARHIME on page 220 E an on page e 220 and then print the iob a again YES gt Go to step 4 e The printer might have received a nonstandard PS code From the Configuration Menu in ithe pute panel set HE for this print job bay After ihe job has ipae return the xin OT page 221 Make sure the print job is a PS job and that you are using the PS driver The printer might hav
68. the printer Look for paper in another location see Paper jam locations on page 97 If you are using a non HP toner cartridge the message HOH HF TOMER DETECTED might appear on the control panel Press Go to continue suem MENS 9 y SN PAN E UN Y EN Clearing paper jams 99 A wv SE 100 Chapter 4 Problem solving Clearing jams from the optional envelope feeder 1 Remove any envelopes loaded in the envelope feeder Lower the envelope weight and lift the tray extension up to the closed position 2 Pressand hold the release button on the left side of the envelope feeder Grasp both sides of the envelope feeder and carefully pull it out of the printer 3 Slowly remove any envelopes out of the envelope feeder and the printer 4 Insert the envelope feeder into the printer until it locks into place The connector on the top right side of the envelope feeder fits into the plug in the printer Pull gently on the envelope feeder to be sure that it is securely in place Continued on the next page EN EN Open and close the top cover to clear the paper jam message If a paper jam message persists there is still paper in the printer Look for paper in another location see Paper jam locations on page 97 Reload envelopes making sure that you push the bottom envelopes in slightly further than the top envelopes see Loading envelopes in the envelope fee
69. through the printer software The printer software gives you the ability to order parts and accessories directly from your computer Three things are required to use this feature the Supplies Information and Ordering software must be installed on your computer use the custom installation option to install this software the printer must be directly connected to your computer parallel you must have access to the World Wide Web At the bottom right of your screen in the system tray click the Printer icon This opens the status window On the left side of the status window click the Printer icon from which you wish to obtain status At the top of the status window click Supplies link You can also scroll down to Supplies Status Click Order Supplies This opens a browser that produces a URL from which to purchase consumables Select the supplies you wish to order Ordering information 23 A wv Paper handling Item Part number Description or use 500 sheetfeederandpaper C8055A Stackable paper feeder and 500 sheet tray paper tray Envelope feeder C8053A Automatically feeds up to 75 envelopes Duplex printing accessory C8054A Allows automatic printing on both sides of duplexer paper Replacement 500 sheet C8056A Supports multiple paper sizes and custom paper tray without the sizes See Supported sizes and weights feeder of paper trays 2 3 and 4 on page 190 Memory fonts and mass storage
70. 0 CD for HP Support Assistant 160 for service parts information 160 CD for software and documentation ordering 22 software included 33 CFC usage 244 CFG settings IPX SPX 226 Network 225 TCP IP 226 changing control panel messages 40 printer driver settings 36 printer language 221 printer resolution 217 printer settings 40 printer settings with embedded web server 251 characters escape 237 garbled on screen 137 misformed 134 checking toner cartridge life expectancy 85 toner level 85 chlorofluorocarbons 244 Chooser troubleshooting 143 choosing right printer driver 37 circuit capacity 201 cleaning fuser automatically 92 fuser manually 91 paper path 91 printer 88 toner from clothing 89 cleaning page 91 setting to run automatically 218 setting to run manually 218 clearable warnings setting 111 220 clearing paper jam message from control panel 96 persistent messages 111 clearing paper jams from duplexer 104 from envelope feeder 100 from fuser area 107 from input tray areas 102 from output areas 106 from repeated jamming 110 from top cover and toner cartridge areas 98 locating source 97 clothing cleaning toner from 89 collating mopying error messages 126 using 65 combining escape sequences 237 commands for printer cursor positioning 240 description 235 font selection 241 HP GL 2 235 job control 239 language selection 240 page control 239 PCL 235 239 PJL 235 programming hints 240 selecting PCL fonts 238 sy
71. 10 setting type 210 solving repeated jams 110 specifications 55 57 197 storing 198 supported by envelope feeder 191 troubleshooting jams 197 wrinkled 55 environmental product stewardship 244 environmental specifications 201 equipment defects 167 packing 165 returning 165 shipping 165 warranty 167 246 equivalent weights to U S paper 194 error log See event log error messages See messages error page for PS 221 errors See troubleshooting escape characters entering in DOS 237 examples 236 escape sequences combining 237 selecting 156 Etalk setting 225 Ethernet cards ordering 22 EtherTalk setting 225 event log 153 location in control panel control menus 208 printing with embedded web server 251 Index 259 260 Index viewing 208 event log page embedded web server 253 exiting control panel menus 30 expanding memory 229 printer capability 229 extended warranty 246 extension for tray 1 46 E face down output bin 44 face up output bin 45 Fast Infrared FIR description of receiver 80 IRDA compliance 148 ordering receiver 22 printing with 80 receiver port location 20 troubleshooting receiver 148 Fast Infrared Receiver User Guide 14 FastRes 1200 217 FastRes resolution 16 FCC regulations 243 features of printer 16 feed rollers replacing 93 feeding paper manually from tray 1 71 problems 192 feeding paper manually 211 file directory printing 208 finding words in online user guide 11 Finland laser stateme
72. 28 page 128 A wv EN Determining printer problems 141 D Does the printer select the proper trays YES gt For other problems output locations and paper handling check the Contents accessories the Index or the printer software help E 7 NO y The printer pulls paper from the An optional accessory is not A message other than wrong tray working properly READY Is displayed e e See Customizing what tray is Print a configuration page to Go to Understanding used for printing on page 68 verify that the accessory is printer messages on e Make sure paper trays are installed properly and is page 111 correctly configured for paper functional see Configuration size and type see Loading page on page 152 trays 2 3 and 4 on page 47 Configure the printer driver for Print a configuration page to see the installed accessories see current tray settings see the software help Configuration page on Turn the printer off and then page 152 turn the printer on e Make sure the tray selection or Verify that you are using the paper type in the printer driver correct optional accessory for or software application is set the printer correctly The printer driver and Ifthe optional duplexer will not software application settings duplex check that the rear override the printer control panel output bin is closed settings If the optional duplexer will not f
73. 4 networks configuring parameters 225 HP Web JetAdmin 33 software 33 software for 41 troubleshooting Macintosh 143 noise emissions 202 notification of events setting up 253 Novell NetWare configuring parameters 41 networks 36 setting 225 numbers for printer serial and model 20 n up printing 67 O offline sending printer 30 online help message 31 exiting 31 printer 37 user guide 31 online operation returning to 30 online services description 157 direct ordering 160 HP Support Assistant 160 parts information 160 printer drivers printer software product and support information 157 software utilities 158 online user guide browsing with thumbnails 11 finding information 10 finding words 11 magnifying page view 10 navigating 9 Online help 14 paging through 11 printing 11 using online 9 operating systems Red Hat Linux 41 Sun Solaris 41 supported 35 SuSE Linux 41 website for supported 41 operating temperature 202 order of trays used 68 order supplies page embedded web server 254 ordering accessories and supplies 21 supplies through embedded web server 254 orientation for duplexing 51 EN EN orientation setting 214 orienting label sheets 61 special paper 54 transparencies 62 OS 2 printer drivers 35 other links page embedded web server 254 output bins clearing paper jams 106 location 20 using 44 overhead transparencies See transparencies override A4 with letter setting 216 overriding
74. 445 in the U S or visit the HP LaserJet supplies website at http www ljsupplies com planetpartners Environmental product stewardship program 245 I CO 9 e Non U S recycling returns For non U S returns check the toner cartridge recycling information in the box for instructions on recycling in your country If your country is not listed or for further information on the Planet Partners program contact your local HP Sales and Service a Office e Recycled paper This printer is suited for the use of recycled papers when the e paper meets the guidelines outlined in the HP LaserJet Printer O Family Paper Specification Guide See Ordering information on page 22 to order the guide This printer is suitable for the use of recycled paper according to DIN 19309 P To ensure longevity of your HP LaserJet printer HP provides the following e Extended warranty HP SupportPack provides coverage for the HP hardware product and all HP supplied internal components The hardware maintenance covers a three year period from date of the HP product purchase The customer must purchase HP SupportPack within 90 days of the HP product purchase Information on HP SupportPack is available see HP Customer Care Service and Support on page 157 e Spare parts and consumables availability Spare parts and consumable supplies for this product will be made available for at least 5 years after production has stopped Material safety
75. 52 From an HP JetSend sending device a person only needs to enter the printer s IP address and press send Infrared devices To use HP JetSend infrared capability line up the infrared sensors between the sending and receiving devices and choose the send option on the sending device The devices will automatically negotiate the best possible outcome because they have HP JetSend in them HP JetSend software is not available for the Macintosh computer Printer software 39 A wv Software for Macintosh computers PostScript Printer Description files PPDs PPDs in combination with the Apple LaserWriter 8 Driver access the printer features and allow the computer to communicate with the B printer An installation program for the PPDs and other software is provided on the CD Use the Apple LaserWriter 8 Driver that comes with the computer D O HP LaserJet Utility HP LaserJet Utility allows control of features that are not available in P the driver The illustrated screens make selecting printer features from the Macintosh computer easier than ever Use the HP LaserJet Utility to do the following e customize the printer control panel messages e name the printer assign it to a zone on the network download files and fonts and change most of the printer settings e seta password for the printer e from the computer lock out functions on the printer control panel to prevent unauthorized access see
76. 800 San Rafael Ecuador Phone Number 593 2 334257 Peru Fax 593 2 331595 COASIN Peru S A Redes Privadas Calle 1 No 891 CORPAC Lima 27 Peru El Salvador Phone Number 511 224 3380 SETISA Fax 511 224 1509 Col Roma Pje Carbonell No 28 SATEL S A Gobierno y redes publicas San Salvador El Salvador Enrique Palacios No 155 Phone Number 503 223 0993 Lima 18 Peru Fax 503 279 2077 Phone Number 511 446 2253 241 8085 446 0281 Fax 511 444 Guatemala em EPTEL 12 Ave 17 35 Zona 10 Trinidad and Tobago Guatemala Borde Communications Phone Number 502 363 0423 1 Valsayn Road Fax 502 363 0443 Curepe P O Box 897 Port of Spain Trinidad Phone Number 809 663 2087 Honduras Fax 809 645 3352 Atendido por Setisa El Salvador United States Mexico Hewlett Packard Company Hewlett Packard de Mexico SA de CV 5200 Blue Lagoon Dr 950 Dr Atl No 1 Desp 102 Miami FL 33126 Edif Tepeyac Phone Number 305 265 5561 Zona Rio Fax 305 267 4288 22320 Tijuana B C M xico E Mail Address britton_bentley hp com Phone Number 66 34 38 01 Fax 66 34 38 04 Uruguay Hewlett Packard de M xico S A de C V Conatel S A Prolongacion Reforma 700 Ejido 1690 Col Lomas de Santa Fe Montevideo Uruguay 01210 Mexico D F Phone Number 598 2 920314 Phone Number 52 5 258 4389 258 4392 Fax 598 2 920660 Fax 52 5 258 4301 HP DIRECT 01 800 506 4800 Venezuela Hewlett Packard de Mexico S A de C V Hewlett
77. 9 Print Quality Menu 217 print quality problems correcting 128 symptoms causes and solutions 192 print resolution 217 print servers communicating with HP JetDirect 150 EN print speed 202 217 printer cleaning 88 compatibility matrix 203 configurations 18 configuring settings with embedded web server 253 control panel description and illustration 29 current settings 151 dimensions 200 features and benefits 16 help software 37 maintenance 93 managing and troubleshooting remotely 41 managing internal resources 232 managing through network 41 maximum temperature 193 memory and expansion 229 naming 40 configuring for duplexer 50 description 35 distributing 36 help software 37 included on printer CD 33 included with printer 35 infrared 80 Macintosh 40 Microsoft Windows 36 online help 14 OS 2 35 PCL 5e 37 PCL 6 37 PS 37 settings versus software program 32 troubleshooting Macintosh 143 website 157 Printer Job Language PUL commands 235 printer languages personality selecting default 221 obtaining information with embedded web printer maintenance kit browser 251 Online help 31 operating systems supported 35 operating temperature 202 ordering supplies 22 overriding control panel settings 36 parts and locations 19 password 40 placing printer online or offline 30 pulling from wrong tray 142 relative 202 renaming for Macintosh 145 resetting 223 saving settings 66 setting
78. 90 5 mm or 3 88 by 7 50 in to B5 ISO 176 by 250 mm or 6 93 by 9 84 in If you do not have an optional envelope feeder always print envelopes from tray 1 see Printing envelopes on page 55 To print envelopes with the optional envelope feeder see Feeding envelopes automatically optional envelope feeder on page 57 If envelopes curl try opening the rear output bin Envelopes with double side seams Double side seam construction has vertical seams at both ends of the envelope rather than diagonal seams This style may be more likely to wrinkle unless properly constructed Be sure the seam extends all the way to the corner of the envelope Envelopes with adhesive strips or flaps Envelopes with a peel off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure in the printer The extra flaps and strips might cause wrinkling creasing or jams Paper specifications 197 Envelope margins The following table gives typical address margins for a Commercial 10 or DL envelope Type of address Top margin Left margin Return address 15 mm 0 6 in 15 mm 0 6 in Delivery address 51 mm 2 in 89 mm 3 5 in Note For the best print quality position margins no closer than 15 mm 0 6 in from the edges of the envelope Envelope storage Proper storage of envelopes helps contribute to good print quality Envelopes should be stored flat If air is trappe
79. 94 mukaisesti Varoitus Laitteen kayttaminen muulla kuin k ytt ohjeessa mainitulla tavalla saattaa altistaa kayttajan turvallisuusluokan 1 ylittavalle nakymattomalle lasersateilylle Varning Om apparaten anvands pa annat satt an i bruksanvisning specificerats kan anv ndaren utsattas f r osynlig laserstralning som Overskrider gransen for laserklass 1 HUOLTO HP LaserJet 4100 4100N 4100TN 4100DTN kirjoittimen sisalla ei ole kayttajan huollettavissa olevia kohteita Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil T llaiseksi huoltotoimenpiteeksi ei katsota variainekasetin vaihtamista paperiradan puhdistusta tai muita kayttajan kasikirjassa lueteltuja kayttajan tehtavaksi tarkoitettuja yllapitotoimia jotka voidaan suorittaa ilman erikoisty kaluja Varo Mik li kirjoittimen suojakotelo avataan olet alttiina nakymattomalle lasersateilylle laitteen ollessa toiminnassa Ala katso sateeseen Safety statements 249 Z A GR HA A wv Varning Om laserprinterns skyddsh lje ppnas da apparaten ar i funktion uts ttas anvandaren f r osynlig laserstr lning Betrakta ej stralen Tiedot laitteessa kaytettavan laserdiodin sateilyominaisuuksista a Aallonpituus 775 795 nm Teho 5 mW Luokan 3B laser 250 Appendix E Regulatory information EN EN Embedded web server Overview This printer comes equipped with an embedded web server Accessing the embedded we
80. CO 9 8 Contents EN EN About this guide oq I How to use this online user guide This user guide is provided in an Adobe Acrobat portable document format PDF file This section will help familiarize you with using PDF documents Navigational features in this guide Click the Table of Contents icon to go to the table of contents for the online user guide The entries are linked to their related locations in the user guide I Click the Introduction icon to return to this section for tips on using this online user guide Click the Index icon to go to the index for the online user guide The index entries are linked to their related topics Click the Up Arrow icon to go to the previous page b o yd Click the Down Arrow icon to go to the next page How to use this online user guide 9 Features of Acrobat Reader Finding information in PDF documents To find specific information in a PDF document click Contents or Index in the upper left corner of the Acrobat Reader window and then click the topic you want Viewing PDF documents For complete instructions on how to view PDF documents see the online help included with Acrobat Reader Magnifying the Page View You can use the zoom in tool the magnification box in the status bar or the toolbar buttons to change the screen magnification When you Zoom in on a document you can use the hand tool to move the page around Acrobat Reader also
81. CP IP menu items YES Access the TCP IP menu items In the Uri venu oa can specify pDOOTPZVESOor DHCP E for TCP IP a o to bs na loaded from a bootP or DHCP server when the printer is turned on If you specify E M and DHCPH you can ls set tthe on TCP IP parameters from the control panel each byte of the IP address IP Subnet Mask SM Syslog Server LG and Default Gateway GW You can also manually set the Idle Timeout time period Print an HP JetDirect configuration page to verify your settings However note that the print server might overwrite selected parameters with values that ensure proper operation 226 Appendix B Control panel menus EN I CO 9 ElO Menu continued Item Values Explanation PHEHO HO Select whether you want to manually configure Dips the HP JetDirect 10 100Base T X print server s network link speed and communication mode B The HP JetDirect settings must match the network HL Bypass the link configuration menu items Ess Access the link configuration menu items One of the following link configurations can be set ALT The print server will automatically configure itself to match the network s link speed and communication mode LAT HALF 10 Mbps half duplex operation Fili 10 Mbps full duplex operation LEST HALF 100 Mbps half duplex operation FiLi 100 Mbps full duplex operation I CO 9 A wv EN EIO Menu 227 228 Appendix B Control pane
82. Card stock guidelines If cards curl or jam try printing from tray 1 and opening the rear output bin Set margins at least 6 mm 0 24 in away from the edges of the paper Paper specifications 199 A wv Printer specifications Physical dimensions 1043 mm 41 1 in full length trays and rear output bin open HP LaserJet 4100 4100N 4100TN 4100DTN 390 mm 15 4 in HP LaserJet 4100 4100N 475 mm 18 7 in top cover open 345 mm 13 5 in top cover closed 506 mm 19 9 in trays and rear output bin closed HP LaserJet 595 mm 23 4 in top cover open 465 mm 18 3 in top cover closed HP LaserJet 4100TN trays and rear output bin closed HP LaserJet 4100DTN trays and rear output bin closed 565 mm 22 2 in 506 mm 19 9 in 200 Appendix A Specifications 4100TN 4100DTN EN Printer weight without toner cartridge HP LaserJet 4100 4100N printers 18 kg 39 Ib HP LaserJet 4100TN printer 25 kg 55 Ib HP LaserJet 4100DTN printer 28 kg 62 lb Environmental specifications Electrical specifications Power consumption average in watts Printer model Printing Standby PowerSave Off HP LaserJet 4100 450 17 17 0 HP LaserJet 4100N 450 18 18 0 HP LaserJet 4100TN 450 19 19 0 HP LaserJet 4100DTN 450 20 20 0 Values are subject to change See http www hp com support lj4100 for current information Minimum recommended circuit capacity 100 to 127 Volt 10 amps 220 to 240
83. Explanation TRIE SH HO Select whether or not you want to access the VES HP JetDirect menu HO Bypass the HP JetDirect menu ES Access the HP JetDirect Menu You must change this to E each time you want to access the menu OH Select whether the IPX SPX protocol stack in np Novell NetWare networks for example is enabled on or disabled off NT Select whether the DLC LLC protocol stack is mee enabled on or disabled off Dh Select whether the TCP IP protocol stack is DEE enabled on or disabled off EN DM Select whether the Apple EtherTalk protocol HET stack is enabled on or disabled off ElO Menu 225 I CO 9 A wv ElO Menu continued Item Values Explanation HO Select whether you want to access the IPX X SPX menu and set IPX SPX protocol an Hi pus the IPX SPX menu items TES Access the IPX SPX menu items In ihe IPX SPX menu you can specify the frame type parameter used on your network The default is HITE to automatically set and limit the frame ime to the first one detected For dd id ens We an include E ee hy ae a b ESI ini For Token 1 Ring a ME is selections include TE S82Zz TE Inthe IPX SPX menu B Token Ring cards you can also specify NetWare piis Mul qun len nn SEI RI BRHUTO default OFF SIMGLE E or AL L RT CFG TCP 1P H0 HO Select whether you want to access the TCP IP tme menu and set TCP IP protocol parameters Hi ee the T
84. F CARRIER ERROR indicates that the print server failed to link to the network If the print server failed to link verify that all cables are correctly connected If all cables are correctly connected and the print server Still fails to link follow the steps below to reconfigure the print server 1 Use the EIO Menu to manually set the link speed 10 or 100 Mbps and duplex mode full or half duplex so that they match the network see ElO Menu on page 225 For example if the port on the network switch is set for 100TX full duplex operation you must set the print server for 100TX full duplex operation 2 Turn the printer off and back on and check the print server operation If the print server fails to link try a different network cable 150 Chapter 4 Problem solving EN Checking the printer configuration EN From the printer control panel you can print pages that give details about the printer and its current configuration The following information pages are described here e Menu map e Configuration page e Supplies status page includes information on toner cartridge use e PCL or PS font list For a complete list of the printer s information pages see the Information Menu in the printer control panel Information Menu on page 208 Keep these pages handy for troubleshooting They are also useful if you contact HP Customer Care Menu map To see the current settings for the menus and items avai
85. Fax 64 4 802 6881 Pakistan Islamabad Mushko Electronics Pvt Ltd 68 W Sama Plaza Blue Area G 7 Islamabad 44000 Pakistan Phone Number 92 51 828 459 810 950 Fax 92 51 816 190 Telex 54001 Muski Pk Karachi Mushko Electronics Pvt Ltd Oosman Chambers Abdullah Haroon Road Karachi 74400 Phone Number 92 21 566 0490 Fax 92 21 566 0801 Telex 29094 MUSKO PK Philippines Hewlett Packard Philippines Corporation 9th Floor Rufino Pacific Tower 6784 Ayala Avenue Makati City 1229 Phone Number 63 2 894 1451 Fax 63 2 811 1080 811 0635 Online Sales 63 2 893 9959 Worldwide country region sales and service offices 181 I CO 9 Singapore Hewlett Packard Singapore Sales Pte Ltd 450 Alexandra Road Singapore 119960 Phone Number 65 275 3888 Additional phone number s HP Direct 1 800 292 8100 Application Support 65 374 4242 Hardware Service Hotline 65 375 8350 Fax 65 274 7887 Sri Lanka Precision Technical Services PVT Ltd No 2 R A De Mel Mawatha Colombo 00500 Phone Number 941 597 860 Fax 941 597 863 Thailand Hewlett Packard Thailand Ltd 23rd 25th floor Vibulthani Tower 2 3199 Rama IV Road Klong Toey Bangkok 10110 Phone Number 66 2 661 3900 34 Fax 66 2 661 3946 Vietnam System Interlace 39 Mai Hac De Street Hai Ba Trung District Hanoi Vietnam Phone Number 844 229 808 9 Fax 844 229 553 182 Chapter 5 Service and support Japan
86. M Americas Western Europe Europe Asia Pacific Getting Started Guide Maintenance Item Printer maintenance kit 110 V printer kit 220 V printer kit 26 Chapter 1 Printer basics Part number 9963 7863 C8049 60104 C8049 60105 C8049 60106 C8049 90903 Part number C8057A C8058A Description or use A guide to using paper and other print media with HP LaserJet printers English only An additional copy of the software and user documentation CD Printed copy of the getting started guide for the HP LaserJet 4100 4100N 4100TN and 4100DTN printers English only Description or use User replaceable parts and instructions for printer maintenance I P Printing supplies Item Toner cartridges 6 000 pages 10 000 pages HP LaserJet Paper Letter 8 5 by 11 in 500 sheets ream 10 ream carton Letter 8 5 by 11 in 200 sheets ream 12 ream carton Letter 8 5 by 11 in 3 hole 500 sheets ream 10 ream carton Legal 8 5 by 14 in 500 sheets ream 10 ream carton A4 216 by 279 mm 500 sheets ream 5 ream carton HP LaserJet Soft Gloss Paper Letter 8 5 by 11 in 50 sheets box A4 216 by 279 mm 50 sheets box HP LaserJet Transparency Letter 8 5 by 11 in 50 sheets box A4 216 by 279 mm 50 sheets box HP MultiPurpose Paper Letter 8 5 by 11 in 500 sheets ream 10 ream carton Letter 8 5 by 11 in 500 sheets ream 5 ream carton Letter 8 5
87. Nijyo Kudaru Karasuma Nakagyo ku Kyoto 604 Miyagi Hewlett Packard Japan Ltd Yamaguchi Bldg 1 1 31 Ichibancho Aoba ku Sendai shi Miyagi 980 Nagano Hewlett Packard Japan Lid Forum Honjo Bldg 2 4 1 Honjo Matsumoto shi Nagano 390 Osaka Hewlett Packard Japan Ltd Chuo Bldg 5 4 20 Nishinakajima Yodogawa ku Osaka shi Osaka 532 Worldwide country region sales and service offices 183 Saitama Hewlett Packard Japan Ltd Mitsui seimei Omiya Miyamachi Bldg 2 96 1 Miyamachi Omiya shi Saitama 330 Hewlett Packard Japan Ltd Nissei Kumagaya Bldg 2 42 Miya machi Kumagaya shi Saitama 360 Shizuoka Hewlett Packard Japan Ltd Kawasei Rinkyo Bldg 6 6 Hosojima cho Hamamatsu shi Shizuoka 435 Tochigi Hewlett Packard Japan Ltd Chiyodaseimei Utsunomiya Bldg 2 3 1 Odori Utsunomiya shi Tochigi 320 Tokyo Hewlett Packard Japan Ltd 9 1 Takakura cho Hachioji shi Tokyo 192 8510 Hewlett Packard Japan Ltd NAF Bldg 3 8 20 Takaido higashi Suginami ku Tokyo 168 I CO 9 Middle East and Israel Computation and Measurement Systems Africa CMS Ltd 11 Hashlosha Street Tel Aviv 67060 Algeria Phone Number 972 03 538 03 80 E RTI Algeria Fax 972 03 537 50 55 a 26 Bis rue Mohammed Hadj Ahmed Telex 371234 HPCMS ex Rue Jean Pierre Dinet 16035 Hydra Algerie Scientific amp Medical Supplies Co O Phone Number 213 2 606450 PO Box 1387 Amman Phone Number 962 6 62 49 07 Ango
88. P JetSend sending devices include computers or laptops running HP JetSend software or scanners with HP JetSend built in HP JetSend uses simple IP addressing between networked devices and cableless communication between infrared devices To enable HP JetSend on your computer or laptop visit the HP JetSend website www jetsend hp com products for information on HP JetSend software With the software you will be able to exchange intra company documents directly between two or more computers and send to any HP JetSend enabled printers without the problems of incompatible software applications or versions HP JetSend software will allow your colleagues to create documents on their computers and send copies directly to this printer without any device specific drivers or configuration difficulties You can visit the HP JetSend website to learn which other devices are available to communicate easily and directly with your HP JetSend enabled printer HP JetSend software is not supported for the languages of Japanese Korean Simplified Chinese or Traditional Chinese 38 Chapter 1 Printer basics EN Note EN How the JetSend communications technology works Networked devices To use the HP JetSend capability between networked devices print a configuration page to find your HP JetSend IP address and give your address to anyone who wants to send information to your printer via HP JetSend See Configuration page on page 1
89. Press CANCEL JOB only once The time it takes to cancel depends on the size of the print job MENU Cycles through the control panel menus Press the right side of the key to move forward or the left side of the key to move backward ITEM Cycles through the items in the selected menu Press the right side of the key to move forward or the left side of the key to move backward VALUE Cycles through the values in the selected menu item Press to move forward or to move backward SELECT e Saves the selected value for that item An asterisk appears next to the 30 Chapter 1 Printer basics selection indicating that it is the new default Default settings remain when the printer is switched off or reset unless you reset all factory defaults from the Resets Menu e Prints one of the printer information pages from the control panel I CO 9 Using the printer online help system This printer features an online help system on the control panel that provides instructions for resolving most printer errors Certain control panel error messages alternate with instructions on accessing the online help system A AR a an in an error message or a message alternates with F E E 5 THE KEY press the right side of the ITEM key to aa round a sequence of instructions Note To exit the online help system press GO or SELECT CO y A wv EN Control panel layout 31 Control panel menus For a complete list of control panel i
90. SEBKNM 50 ME s a0 Caja A A e poe ee A y 194 Appendix A Specifications EN NO n5 U S S U S text S U S postcard book Bristol Metric thickness weight weight weight mm Ib Ib g m m om ow ow Dow To BE C a U S postcard measurements are approximate Use for reference only b Text and book grades actually calculate out to 51 61 71 and 81 but are standardized to book text weights of 50 60 70 and 80 I CO 9 EN Paper specifications 195 Labels CAUTION To avoid damaging the printer use only labels recommended for use in laser printers If you have problems printing labels use tray 1 and open the rear output E bin Do not print on the same sheet of labels more than once peeling and adhesive contamination might result O Label construction P When selecting labels consider the quality of each component e Adhesives The adhesive material should be stable at 230 C 446 F the printers maximum temperature e Arrangement Only use labels with no exposed backing between them Labels can peel off sheets with spaces between the labels causing serious jams e Curl Prior to printing labels must lie flat with no more than 13 mm 0 5 in of curl in any direction e Condition Do not use labels with wrinkles bubbles or other indications of separation To print sheets of labels see Printing labels on page 61 Transparencies Transparencies used in the printer must b
91. See Gray See Toner smear See Loose toner See Repeating background on page 132 on page 132 defects on on page 132 page 133 U HEWLETT FA PACKARD Dear Mr a B D C C The dhinf ksneh vrk ki aksnelnsiskjncsinas In AQ B D C nAaBb lt c Axca Bbc zcc AaBbCc AaBbCc See Page skew See Curl or wave on page 134 on page 135 on page 134 AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc See Wrinkles or See Vertical white See Tire tracks on See White spots on creases on lines on page 135 page 136 black on page 136 page 135 EN Correcting output quality problems 129 Aa Aa Aa Aa Aa Cc Cc Cc Cc Cc AaBbCc AaBbCc Light print partial page 1 2 The toner cartridge might be low Replace the toner cartridge Maintenance might be due Check this by printing a copy of the supplies status page see Supplies status page on page 154 If maintenance is due order and install the printer maintenance kit see Performing preventative maintenance on page 93 The toner cartridge might be almost empty Replace the toner cartridge Light print entire page 1 Make sure that EconoMode is turned off see ECOHOHODE in Print Quality Menu on page 217 At the printer control panel use the Print Quality Menu to increase the toner density setting see TONER DENSITY in Print Quality Menu on page 217 Try using a differen
92. The printer detected a paper size different than what it was expecting alternates with alternates with A temporary printing error occurred alternates with EN Explanation or recommended action Too much data was sent to the parallel port Check for a loose cable connection and be sure to use a high quality cable see Ordering information on page 22 Some non HP parallel cables might be missing pin connections or might otherwise not conform to the IEEE 1284 specification This error can occur if the driver you are using is not IEEE 1284 compliant For best results use an HP driver that came with the printer see Printer drivers on page 35 Press Go to clear the error message Data will be lost The connection has been broken between the printer and the ElO card in the specified slot Data loss might occur in this situation Press Go to clear the error message and continue printing This is typically caused if two or more sheets stick together in the printer or if the paper tray is not properly adjusted Reload the tray with the correct paper size Ensure that paper in the tray is loaded under the front and back tabs If you are printing from tray 1 verify that the correct paper size is selected in the control panel see Paper Handling Menu on page 210 If you are printing from tray 2 3 or 4 verify that the three paper size adjustments on the paper tray have been made correctly see the
93. ace is not available in the printer or is not present on the disk Use a font download utility to download the desired font Fonts downloaded to memory are lost when the printer is turned off They are also lost if Resource Saving is not used and a personality switch is performed to print a PCL job Disk fonts are not affected by PCL jobs or by turning the printer off Print a PS Font Page to verify that the font is available see PCL or PS font list on page 156 If a disk font appears to be missing it may be because a software utility was used to delete the font because the disk was re initialized or because the disk drive is not installed correctly Print a configuration page to verify that the disk drive is installed and functioning correctly see Configuration page on page 152 Print a file directory to help identify available fonts see Information Menu on page 208 A page prints with clipped margins If the page margins are clipped you may have to print the page at 300 dpi resolution or install more memory A page fails to print Set F 25 ERRORZ OHN see Configuration Menu on page 219 and then Send the Aim again to print a PS error page A PS error page prints Make sure the print job is a PS job Check to see whether your software expected you to send a setup or PS header file to the printer Check the printer setup in your software application to make sure that the printer is sel
94. age 154 If maintenance is due order and install the printer maintenance kit see Performing preventative maintenance on page 93 Misformed characters 1 Printa few more pages to see if the problem corrects itself 2 Make sure that the environmental specifications for the printer are being met see General specifications on page 202 3 Maintenance might be due Check this by printing a copy of the supplies status page see Supplies status page on page 154 If maintenance is due order and install the printer maintenance kit see Performing preventative maintenance on page 93 Page skew 1 Print a few more pages to see if the problem corrects itself 2 Verify that there are no torn pieces of paper inside the printer Make sure that paper is loaded correctly all adjustments have been made and the paper is under the corner tabs see Loading tray 1 on page 46 and Loading trays 2 3 and 4 on page 47 4 Turn over the stack of paper in the tray Also try rotating the paper 180 5 Make sure that paper type and quality meet HP specifications see Paper specifications on page 188 6 Make sure that the environmental specifications for the printer are being met see General specifications on page 202 134 Chapter 4 Problem solving EN EN Curl or wave 1 Turn over the stack of paper in the tray Also try rotating the paper 180 Make sure that paper type and quality meet HP
95. alues Explanation TEE 1 TWPE For supported dud item ee only when TE amp r i HBODE IH Th paper types see LCHZSETTE Set the value to correspond Supported tire paper type currently loaded in tray 1 types of paper on page 192 For supported Set the value to correspond with the paper type MOTA papertypes see currently loaded in tray 2 Supported types of paper on page 192 TRER For supported This item appears only when an optional third eM OTH paper types see paper tray is installed Set the value to Supported correspond with the paper type currently types of paper loaded in tray 3 on page 192 TRAY d TYPE For supported This item appears only when an optional fourth mth paper types see paper tray is installed Set the value to Supported correspond with the paper type currently types of paper loaded in tray 4 on page 192 Feed the paper manually from tray 1 rather than from a tray When o Land tray 1 is empty the ne goes offline waen E receives a en I and displays T For more See anas feeding paper from tray 1 on page 71 This item appears only when an ae duplexer is installed in ya leton 3H to print on both sides duplex or FF to print on one side simplex of a sheet n paper For more information see Printing both sides of paper optional duplexer on page 49 EN This item appears only when an optional duplexer is installed and the duplex option is on Choos
96. anet Partners PARTNERS toner cartridge recycling program Print Cartridge Recycling Program Multi lingual program information and instructions are included in every new HP LaserJet toner cartridge and consumables package Since 1990 the HP Planet Partners toner cartridge recycling program has collected more than 39 million used LaserJet toner cartridges that otherwise might have been discarded in the world s landfills The HP LaserJet toner cartridges go to a collection center and are bulk shipped to our recycling partners who disassemble the cartridge parts for recycling Materials are separated and converted into raw materials for use by other industries to make a variety of useful products For more information about the Planet Partners recycling program see http www ljsupplies com planetpartners U S recycling returns For U S returns HP Planet partners is an easy to use free of charge way to recycle HP LaserJet toner cartridges If you use only a few cartridges per year all you have to do is use the pre paid delivery label and instructions you will find in every HP LaserJet toner cartridge box For returning multiple cartridges HP encourages bulk returns Simply bundle two or more cartridges together and apply the single pre paid and pre addressed UPS label that is supplied in the package For returning large numbers of cartridges at one time for additional mailing labels or for more information call 1 800 340 2
97. ant rules to follow when combining code 1 The first two characters after the Ec character the parameterized and group characters see the figure on the previous page must be the same in all of the commands to be combined 2 When combining escape sequences change the uppercase termination character in each individual escape sequence to lower case 3 The final character of the combined escape sequence must be uppercase The following is an example of an escape sequence string that would be sent to the printer to select legal paper landscape orientation and 8 lines per inch Ec amp 3AEc amp 1O05Ec amp LED The following escape sequence sends the same printer commands by combining them into a shorter sequence Ec amp 23a108D Entering escape characters Printer commands always begin with the escape character Ec The following table shows how the escape character can be entered from various MS DOS software applications DOS software application Entry What appears Lotus 1 2 3 and Symphony Type 027 027 Microsoft Word for DOS Hold down Alt and type 027 on the numeric keypad WordPerfect for DOS Type lt 2 gt lt 27 gt MS DOS Edit Hold down Ctrl P and press Esc E MS DOS Edlin Hold down Ctrl V and press Al dBase 22 CHR 27 command 22 CHR 27 EN Understanding PCL 5e printer command syntax 237 I CO 9 Selecting PCL 5e fonts The printer font list provides PCL 5e printer commands fo
98. aper out of the printer There might be loose toner on the paper Be careful not to spill it on yourself or into the printer Note If paper is difficult to remove try opening the top cover all the way to release pressure on the paper If the paper has torn or you still cannot remove the paper see Clearing jams from the fuser area on page 107 Close the rear output bin Open and close the top cover to clear the paper jam message 5 Ifa paper jam message persists there is still paper in the printer Look for paper in another location see Paper jam locations on page 97 EN Clearing jams from the fuser area Use this procedure when paper has jammed inside the fuser and cannot otherwise be removed e when a page has torn while you were trying to clear a jam from the fuser 1 Turn the printer off WARNING To avoid minor burns wait 30 minutes for the fuser to cool before continuing with this procedure 2 Turn the printer so its rear cover faces you and remove the tray 2 dust cover or optional duplexer 3 Unplug the power cord from the printer 4 Open the rear output bin and pull the extension out Continued on the next page EN Clearing paper jams 107 5 Remove the rear output bin and extension To do this bend the middle down slightly release tab 1 and then release tab 2 6 Unlock the fuser by rotating the blue fuser levers so that they point up
99. apter 1 Printer basics EN Printer software Note Windows client Macintosh client Note EN a I HP LaserJet Utility acintosh software Fonts e ej PPDs Software provided The printer comes with printing software and other helpful software on a CD If your computer does not have a CD drive but you have access to one you can copy the software onto diskettes for installation into your computer See the getting started guide for installation instructions The printer drivers provided on the CD must be installed to take full advantage of printer features The other software programs are recommended but are not required for operation See the ReadMe wri file for more information Check the ReadMe txt file provided on the CD for late breaking information Windows software Drivers Network administrator Windows software Drivers Network administrator Macintosh software PPDs O HP LaserJet Utility Not supported for the languages of Czech Korean Japanese Russian Simplified Chinese Traditional Chinese or Turkish Network administrators HP Resource Manager should be installed only on the network administrator computer Load all other applicable software on the server and all client computers Printer software 33 Depending on the configuration of Windows based computers the installation program for the printer software automatically checks the computer fo
100. are on all copies or adaptations You may not copy the Software onto any public network No Disassembly or Decryption You may not disassemble or decompile the Software unless HP s prior written consent is obtained In some jurisdictions HP s consent may not be required for limited disassembly or decompilation Upon request you will provide HP with reasonably detailed information regarding any disassembly or decompilation You may not decrypt the Software unless decryption is a necessary part of the operation of the Software 170 Chapter 5 Service and support EN I CO 9 EN Transfer Your license will automatically terminate upon any transfer of the Software Upon transfer you must deliver the Software including any copies and related documentation to the transferee The transferee must accept these License Terms as a condition to the transfer Termination HP may terminate your license upon notice for failure to comply with any of these License Terms Upon termination you must immediately destroy the Software together with all copies adaptations and merged portions in any form Export Requirements You may not export or reexport the Software or any copy or adaptation in violation of any applicable laws or regulations U S Government Restricted Rights The Software and any accompanying documentation have been developed entirely at private expense They are delivered and licensed as commercial computer s
101. ass 1 laser product under the U S Department of gt Health and Human Services DHHS Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968 Since radiation emitted inside the printer is completely P confined within protective housings and external covers the laser beam cannot escape during any phase of normal user operation WARNING Using controls making adjustments or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation Canadian DOC regulations Complies with Canadian EMC Class B requirements Conforme la classe B des normes canadiennes de compatibilit lectromagn tiques CEM EMI statement Korea ASA HUI Be 2121 0 FIFE HAPS Aral AMS He 7 HEM FARGO A SE TENAAAN ASS T Rete VCCI statement Japan CORBIS FRUBRESSRESAEM Bl tees VCC OB EIIAI lt ZSTFIBERR I FETT CORE RERA CEAT Zr ESPABNDELTUETAD COREBMIVARPTVEVaAY RK ITAL CHA SHAE ABRE ze occ on UE RURUA o CIEL UMIRUSRU RE LT FUN 248 Appendix E Regulatory information EN EN Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet 4100 4100N 4100TN 4100DTN laserkirjoitin on kayttajan kannalta turvallinen luokan 1 laserlaite Normaalissa kaytossa kirjoittimen suojakotelointi estaa lasers teen paasyn laitteen ulkopuolelle Laitteen turvallisuusluokka on maaritetty standardin EN 60825 1 19
102. b server from your PC s standard web browser lets you obtain information about the printer including e control panel messages consumable levels tray configuration printer control panel menu configuration printer configuration page printer event log printer usage types of print jobs network information You can also use the embedded web server to perform the print job management functions that would usually be done at the printer control panel These functions include e changing printer settings e changing printer configuration e canceling print jobs Overview 251 A wv Accessing the embedded web server Note To use the embedded web server you must have an IP based network and web browser Type the IP address assigned to the printer into your web browser to access the embedded web server For example if the printer s IP address is 123 456 789 123 you would enter http 123 456 789 123 into your web browser If you do not know the IP address for the printer it is listed on the printer configuration page For more information about printing a configuration page see Configuration page on page 152 Embedded web server pages The embedded web server has three different sections for providing detailed information about the printer e Home pages e Device pages e Networking pages The various sections for the embedded web server are located on the right side of your web browser screen Click the
103. bottom of the cover onto the printer Make sure the bottom tabs on the cover fit into the corresponding slots in the printer Rotate the cover up towards the printer 10 Slide the cover toward the front of the printer until it clicks into place Reattach any cables and the power cord then turn the printer on and test the DIMM see Checking memory installation on page 232 Installing memory 231 A wv Checking memory installation Follow this procedure to verify that DIMMs are installed correctly 1 Check that the printer control panel displays ERD when the printer is turned on If an error message appears a DIMM might have been incorrectly installed Check the printer messages see Understanding printer messages on page 111 2 Printa new configuration page see Configuration page on page 152 3 Check the memory section on the configuration page and compare it to the configuration page printed before the DIMM installation If the amount of memory has not increased the DIMM might not be installed correctly repeat the installation procedure or the DIMM might be defective try a new DIMM Note If you installed a printer language personality check the Installed Personalities and Options section on the configuration page This area should list the new printer language Saving resources permanent resources Utilities or jobs that you download to the printer sometimes include resources for example
104. cal Motion Index Ec amp LHC 1 48 inch increments compresses print vertically o 2 Line Spacing Ec amp 2 D lines per inch 1 2 3 4 5 6 12 16 24 48 a Perforation Skip Ec amp uL 0 disable 1 enable Vertical Position Rows Ec amp a R row number Vertical Position Dots Ec p Y dot number 300 dots 1 inch c 6 Vertical Position Decipoints Ec amp a V decipoint number 720 decipoints 1 inch 7 O a Horizontal Position Columns Ec amp aH C column number O YN 3 Horizontal Position Dots Ec p X dot number 300 dots 1 inch Horizontal Position Ec amp a H decipoint number 720 decipoints 1 inch Decipoints 2 End of Line Wrap Ec amp S C 0 Enable E 1 Disable Ee O E Display Functions On Ec Y n a z gt Display Functions Off EcZ n a a c Enter PCL Se Mode EC HA 0 Use previous PCL 5e cursor position 1 Use current HP GL 2 pen position o D Enter HP GL 2 Mode Ec B 0 Use previous HP GL 2 pen position E 1 Use current PCL 5e cursor position S O c a 240 Appendix D Printer commands Common PCL 5e printer commands continued Font selection Function Symbol Sets Primary Spacing Primary Pitch Set Pitch Mode Primary Height Primary Style Primary Stroke Wt Typeface Command Options Ec 8U HP Roman 8 Symbol Set 10U IBM Layout PC 8 code page 437 Default Symbol Set 12U IBM Layout for Europe PC 850 code page 850 8M Math 8
105. ccc eee eee 136 Determining printer problems 000000 e ee eee 137 Troubleshooting flowchart oo oooooo 137 Troubleshooting flowchart for Macintosh users 143 Troubleshooting the optional printer hard disk accessory 146 Troubleshooting PS 1 2 eee 147 Troubleshooting optional HP Fast InfraRed Receiver problems 148 Contents 5 6 Contents Communicating with an optional HP JetDirect print server 150 Checking the printer configurati0N o o ooooooooo 151 Menu MAD 151 Configuration page l l 152 Supplies status page llli 154 POL OF PS Ioh IST eres tsss peris rS eier ren 156 5 Service and support HP Customer Care Service and Support 157 Online services llle 157 HP fraud hotline 0 0 es 161 Customer support options worldwide 162 HP Customer Care Center and product repair assistance for the U S and Canada 22 ce ee 162 European HP Customer Care Center language and in country options available 0 0 0 ee 163 In country region support numbers 2222222220 164 Warranty information llle 165 Guidelines for repacking the printer 165 Service information form 0 000 cc ee eee 166 Hewlett Packard limited warranty statement 167 Limited warranty for toner cartridge life 169 HP software licens
106. ce offices on P page 172 Argentina 541 778 8380 Australia 61 3 8877 8000 Brazil 011 82 6612 Canada 905 206 4663 China 86 0 10 6564 5959 Chile 800 360 999 Czech Republic 42 0 2 6130 7310 Greece 30 0 1 689 64 11 Hong Kong 800 96 7729 Hungary 36 0 1 382 1111 India 91 11 682 6035 Indonesia 62 21 350 3408 Japan 81 3 3335 8333 Korea Seoul 82 2 3270 0700 Korea outside Seoul 080 999 0700 Malaysia 60 3 295 2566 Mexico 01 800 472 6684 New Zealand 64 9 356 6640 Philippines 63 2 867 3551 Poland 48 22 519 06 00 Portugal 351 1 301 7330 Russia 7 095797 3520 Singapore 65 272 5300 South Africa 27 86 000 1030 Switzerland 41 01 848 80 11 11 Taiwan 886 2 2717 0055 Thailand 66 2 661 4000 Turkey 90 212 224 59 25 A Venezuela 800 47 8488 Vietnam 84 0 8 823 4530 164 Chapter 5 Service and support EN Warranty information For warranty statements see Hewlett Packard limited warranty statement on page 167 and Limited warranty for toner cartridge life on page 169 You can also locate printer warranties on the World Wide Web see World Wide Web on page 157 Service during and after the warranty period If printer hardware fails during the warranty period see HP Customer Care Center and product repair assistance for the U S and Canada on page 162 or European HP Customer Care Center language and in country options available on page 163 If printer hardware fails after the warranty per
107. cent printer events on the control panel display Press VALUE to scroll through the event log entries The usage page shows the quantity of pages printed as well as the paper source used It also reflects the number of one sided versus two sided pages Note This item will only show in the Information Menu if the hard disk accessory is installed in the printer This item will generate a page containing information that can be used for accounting purposes 208 Appendix B Control panel menus EN Information Menu continued Item Explanation The supplies status page shows toner cartridge information Statistics on the total number of pages and jobs processed toner cartridge manufacture date serial number page counts and maintenance information PRIHT The paper path test can be used to verify that the paper path is CT GATE TEST working properly or to troubleshoot problems with a type of paper Choose the input tray output bin duplexer if available and number of copies EN Information Menu 209 I P A wv Paper Handling Menu When paper handling settings are correctly configured through the control panel you can print by choosing the type and size of paper from the printer driver or software application For more information see Printing by type and size of paper locking trays on page 70 Some items in this menu such as duplex and manual feed can be accessed from a software appl
108. cription and illustration 29 does not display READY message 137 keys 30 lights 29 219 location 19 locking functions 40 menu map 32 messages 111 overriding settings 32 printing menu map 32 saving settings 30 settings overridden by printer driver and software commands 205 troubleshooting 137 wrong language 137 control panel menus access denied 32 accessing 32 Configuration 219 cycling through at control panel 30 ElO 225 exiting 30 O 222 Information 208 Paper Handling 210 Print Quality 217 Printing 213 Private Stored Jobs Menu 207 Quick Copy Jobs Menu 206 Resets 223 converting paper weights 194 copies printing additional 72 quick jobs 72 setting default number 213 setting number of private stored jobs 207 setting number of quick 206 country region offices worldwide for customer sales and service 172 country region sales and service offices 172 Courier font setting 216 CR LF carriage return line feed setting 216 creased paper problem 135 Create Cleaning Page setting 218 crooked page problem 134 curled envelopes 197 paper 192 198 curled paper problem 135 current printer settings checking 32 151 cursor positioning commands for printer 240 custom paper setting dimensions for short and long edges 214 setting option 213 setting units of measure 214 customer service worldwide country region offices 172 customer support country region sales and service offices worldwide 172 direct ordering for accessories and sup
109. customer support temperature maximum printer 193 operating 202 testing the paper path 209 throughput of printer 16 thumbnails using to browse in online user guide 11 timeouts for held jobs 221 for input output 222 tire tracks on page problem 136 Token Ring cards configuring 226 toner checking level 85 cleaning from clothing 89 98 density 218 fuser mode for best possible fusing 212 HP UltraPrecise 16 loose problem 133 non HP detected 116 redistributing in cartridge 86 remaining in printer after paper jam 97 saving 244 smear problem 132 troubleshooting 192 toner cartridges authenticating 84 checking toner level 85 clearing paper jams 98 configuring toner low and toner out settings 219 disadvantages of non HP 84 features 16 hotline to report fraud 161 installing 14 life expectancy 85 location 20 material safety data sheet MSDS 246 ordering 22 printing report on usage 154 recycling 245 shaking 86 shelf life 85 storing 85 supplies information available with genuine HP 84 warranty 169 Toner Density setting 218 toner low configuring alerts 94 configuring response 87 description 87 toner low setting 219 toner out configuring alerts 94 configuring response 87 description 87 toner out setting 219 top cover clearing paper jams under 98 location 19 top output bin clearing paper jams 106 location 19 tracks on page problem 136 transfer rollers replacing 93 transmitting data speed 222 transparenc
110. d disk Initialize the hard disk accessory If problem persists replace the hard drive 23 Bad seek request the Possible data corruption Delete the job that resulting offset would be prompted the error negative 24 Unexpected internal error Possible data corruption delete the job the 126 Chapter 4 Problem solving error occurred with Disk media problem initialize the hard disk accessory or reboot to reinit the RAM disk If the problem persists on a hard drive replace the hard drive I CO 9 Mopy disk error messages continued Disk error number 55 Error description Bad file system Solution e Possible data corruption Delete the job that prompted the error Disk media problem initialize the hard disk accessory or reboot to reinit the RAM disk e If the problem persists on a hard drive replace the hard drive 96 Hardware failure Replace the hard drive 99 The maximum number of directories has been reached There is a maximum number of directories that can be put on a disk Stored jobs are stored in directories created for each user To solve this problem Delete all jobs stored for a user The firmware will automatically delete the directory for a user with no stored jobs Delete other directories on the disk 70 EN Disk Error Contact your HP Service and Support Representative Mopy disk error messages 127 I P A wv
111. d in an envelope creating an air bubble then the envelope may wrinkle during printing Card stock and heavy paper Many types of card stock can be printed from tray 1 including index cards and posicards Some card stock performs better than others because its construction is better suited for feeding through a laser printer For optimum printer performance do not use paper heavier than 199 g m 53 Ib in tray 1 or 105 g m 28 Ib in other trays Paper th is too heavy might cause misfeeds stacking problems paper jams poor toner fusing poor print quality or excessive mechanical wear Note Printing on heavier paper may be possible if the tray is not filled to at Capacity and short grain paper with a smoothness rating of 100 to 180 Sheffield is used 198 Appendix A Specifications EN EN Card stock construction Smoothness Card stock should have smoothness in the range of 100 to 180 Sheffield Construction Card stock should lie flat with less than 5 mm 0 2 in of curl It should be short grain paper to improve feeding and reduce wear on the printer Condition Make sure card stock is not wrinkled nicked or otherwise damaged Sizes Use only card stock within the following size ranges e minimum 76 by 127 mm 3 by 5 in e maximum 216 by 356 mm 8 5 by 14 in Before loading card stock in tray 1 make sure it is regular in shape and not damaged Also make sure the cards are not stuck together
112. d print jobs 75 private jobs 77 private stored jobs 207 quick copy 73 quick copy jobs 206 stored print jobs 79 renaming the printer for Macintosh 145 repacking equipment 165 repairs 162 repeated paper jams solving 110 repeating defects problem 133 image problem 134 paper jams 110 report on supplies usage 154 requirements environmental 201 power 201 space 200 EN EN resellers HP authorized 160 parts information on CD 160 Reset Memory setting 223 See also customer support Resets Menu 223 worldwide country region offices 172 resetting the printer 223 Service Information form 166 resolution setting dpi capabilities 16 binding edge 211 FastRes 16 carriage return line feed CR LF option levels of gray 16 216 ProRes 16 cleaning page to run automatically 218 Resolution Enhancement technology REt Courier font 216 setting 217 custom paper option 213 resolution setting 217 custom paper sizes 63 Resource Manager See HP Resource default number of copies 213 Manager default paper size 213 resource saving 232 dimensions of short and long edges of Restore Factory Settings 223 custom paper 214 restoring default settings 223 draft quality printing through 300 dpi resuming printing 30 resolution 217 REt setting 217 duplex option 211 returning envelope type 210 equipment 165 fuser mode 212 toner cartridges in U S 245 manual feed 211 toner cartridges outside the U S 246 number of characters on line for A4 paper RIP ONCE 65 216
113. data sheets The Toner Cartridge Drum material safety data sheet MSDS can be obtained by accessing http www hp com go msds and selecting the HP LaserJet icon If you do not have access to the Internet call U S HP FIRST fax on demand service for material safety data sheets e within the U S and Canada call 800 231 9300 e outside the U S and Canada call 404 329 2009 Select an Index to view a list of the available documents Index 7 A contains the material safety data sheets for printer products y 246 Appendix E Regulatory information EN Declaration of Conformity according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Hewlett Packard Company Manufacturer s Address 11311 Chinden Boulevard Boise Idaho 83714 1021 USA declares that the product Product Name HP LaserJet 4100 4100N 4100TN 4100DTN 4100SE Model Numbers C8049A C8050A C8051A C8052A C8048A Product Options ALL conforms to the following Product Specifications Safety IEC 950 1991 A1 A2 A3 A4 EN 60950 1992 A1 A2 A3 A4 A1 1 IEC 825 1 1993 A1 EN 60825 1 1994 A11 Class 1 Laser LED Product EMC CISPR 22 1997 EN 55022 1998 Class B EN 61000 3 2 1995 EN 61000 3 3 1995 EN 55024 1998 FCC Title 47 CFR Part 15 Class B ICES 002 Issue 2 AS NZS 3548 1995 Supplementary Information The product herewith complies with the requirements of the EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC and carries
114. ded Load the requested paper into tray 1 Press Go if the desired paper is already loaded in tray 1 There is no available memory in the printer The current job might not print correctly and some resources such as downloaded fonts or macros might have been deleted Consider adding more memory to the printer see Printer memory and expansion on page 229 The printer changed its memory settings because it did not have enough memory to use the previous settings for I O Buffering and Resource Saving This usually occurs after removing memory from the printer adding a duplexer or adding a printer language Consider adding more memory to the printer see Printer memory and expansion on page 229 EN The printer did not have enough free memory to print the entire job The remainder of the job will not print and will be cleared from memory Press Go to continue Consider adding more memory to the printer see Printer memory and expansion on page 229 Understanding printer messages 115 I CO 9 Printer messages continued Message Explanation or recommended action The printer had to compress the job in order to fit it in available memory Some data loss might have occurred Press Go to continue The print quality of these pages may not be acceptable Reduce the complexity of these pages and reprint them Consider adding more memory to the printer see Printer memory
115. der on page 59 Clearing paper jams 101 A wv 102 Chapter 4 Problem solving Clearing jams from the input tray areas Tray 1 Slowly pull the paper out of the printer If part of the paper has already been pulled into the printer follow the steps under Clearing jams from the top cover and toner cartridge areas on page 98 Trays 2 3 and 4 For all other trays follow the steps below see Clearing jams from the optional envelope feeder on page 100 for clearing envelope feeder jams 1 Slide the tray out of the printer and remove any damaged paper from the tray 2 If the edge of the paper is visible in the feed area slowly pull the paper down and out of the printer Do not pull the paper straight out or it will tear If the paper is not visible look in the top cover area see Clearing jams from the top cover and toner cartridge areas on page 98 Note Do not force the paper if it will not move easily If the paper is stuck in a tray try removing it through the tray above if applicable or through the top cover area 3 Make sure the paper is flat in the tray at all four corners and below the front and back tabs Continued on the next page EN EN Make sure that all three paper size adjustments are correct see Loading trays 2 3 and 4 on page 47 Slide the tray back into the printer Open and close the top cover to clear the paper jam message
116. e able to withstand 230 C 446 F the printer s maximum temperature Close the rear output bin to print transparencies to the top output bin If you have problems printing transparencies use tray 1 Be sure to remove each transparency from the output tray to keep them from sticking together CAUTION To avoid damaging the printer use only transparencies recommended for use in laser printers To print transparencies see Printing transparencies on page 62 A wv 196 Appendix A Specifications EN EN Envelopes Envelope construction Envelope construction is critical Envelope fold lines can vary considerably not only between manufacturers but also within a box from the same manufacturer Successful printing on envelopes depends upon the quality of the envelopes When selecting envelopes consider the components listed below Many envelope manufacturers are now making envelopes optimized for laser printers e Weight The weight of the envelope paper should be 75 to 105 g m 20 to 28 Ib or jamming may result e Construction Prior to printing envelopes should lie flat with less than 6 mm 0 25 in curl and should not contain air Envelopes that trap air may cause problems e Condition Make sure envelopes are not wrinkled nicked or otherwise damaged e Sizes in tray 1 From 76 by 127 mm 3 by 5 in to 216 by 356 mm 8 5 by 14 in e Sizes in the optional envelope feeder From Monarch 7 3 4 98 4 by 1
117. e feeder Then turn the printer off and back on CO 9 There is a problem with an optional 500 sheet paper tray connection with the printer e the tray is not connected properly e more than two optional 500 sheet paper trays have been installed the printer cannot support more than four trays total e the electronics in the paper tray are faulty Try removing and reinstalling the paper tray Then turn the printer off and back on The printer cannot duplex because the rear output bin is open Close the rear output bin The optional input tray cannot feed paper to the printer because a door or paper guide is open alternates with Check the doors and paper guides and close any that are open The optional output device is not properly connected to the printer A proper connection must be made for printing to continue alternates with The engine is checking for possible paper jams or paper that was not cleared from the printer The top cover is open and must be closed for printing to continue The EIO disk had a critical failure and can no longer be used FRILLRE Remove the EIO disk and replace it with a new one 112 Chapter 4 Problem solving EN Printer messages continued Message Explanation or recommended action The requested operation could not be performed You might have attempted an illegal operation such as trying to download a file to a non existent directory
118. e page The language that the embedded web server is displayed in is configured from this page e Device identification page This page lets you name the device for network management needs and shows the IP address and server for the printer Network pages This section of the embedded web server allows the network administrator to configure the HP JetDirect card for the printer 254 Appendix F Embedded web server EN EN Index Symbols in control panel messages 31 on control panel 29 Numerics 100 sheet paper tray See tray 1 10Base T cards ordering 22 10Base TX cards ordering 22 1200 dpi setting resolution to 217 2 sided printing See duplexing 2 up printing 67 300 dpi setting resolution to 217 3 hole punched paper 51 500 sheet paper tray bad connection message 112 capacity 190 illustration 21 location 19 ordering 22 orienting paper for duplexing 51 orienting special paper 54 supported paper sizes and weights 190 600 dpi setting resolution to 217 A A4 paper overriding with letter size paper 216 setting number of characters on single line 216 access denied menus locked message 32 112 accessing toner cartridge 20 accessories direct ordering 160 list and illustration 21 ordering 22 verifying installation 152 accessory guides 14 acoustic emissions 202 Acrobat Reader 10 using documents 9 website 12 adding memory 229 printer drivers 33 additional drivers obtaining 33 adhesive on envelop
119. e received PS code when it is set to PCL rn the ee Menu set page 221 i Determining printer problems 139 4 Does the job print as expected Continued on the following page NO y Print is garbled or only a portion of the page prints A control panel setting Is not taking effect Printing stops in the middle of the job e CANCEL JOB Print speed is slower than expected Check that you are using the Simplify the print e Check settings proper printer driver see Choose the right printer driver for your needs on page 37 The data file sent to the printer might be corrupt To test try printing it on another printer if possible or try a different file Check the interface cable connections Test the cable by trying it on another computer if possible Replace the interface cable with a high quality cable see Ordering information on page 22 Reduce the job s complexity print at a lower u ud ne en a LUT TOM ES on n page 21 7 0 install more ae memory see Printer memory and expansion on page 229 You might be missing a printer message that could help you solve the problem From the Configuration Menu in the printer control panel temporarily turn the Clearable Warnings and Auto one ll off see u on page 220 and AUTO CO on page 220 and than ort the job again 140 Chapter 4 Problem solving might have been pressed Check that the power supplied to the print
120. e terms 0 nananana naaa 170 Worldwide country region sales and service offices 172 Appendix A Specifications OVERVIEW chp etaaeea ba an RE HORMONE bodie ibo dob ord Jos 187 Paper specifications llle 188 Supported sizes and weights of paper 189 Supported types of paper 0 2 eee eee 192 Guidelines for using paper 0 00 nennen 192 E a urean TE asm eh ape RR PUES wes 196 TransSparencieS 0 0 ee eee 196 IV CIO CS warn ener ha ote are ae Boe oh owe eon ara 197 Card stock and heavy paper 0000 eee eee 198 Printer specifications eee 200 Physical dimensions 0 00 eee ees 200 Environmental specifications o ooooooooo 201 Product compatibility matrix o o ooooooooo 203 EN EN Appendix B Control panel menus ev ae aed OR we ae Ge eee ee ae 205 Control panel menu Map 2 ees 205 Quick Copy Jobs Menu 0 0 ee ee 206 Private Stored Jobs Menu 0 0 0 cee eee 207 Information Menu 2 0 ce eee 208 Paper Handling Menu 0 00 eee ee 210 Printing Menu 0 00 cece eee 213 Print Quality Menu 2 ee eee 217 Configuration Menu 2 0 ee ens 219 KO MENU Cm 222 Resets Menu 2 2 0 cee ee eens 223 292 E 225 Appendix C Printer memory and expansion A P 229 Installing memory llle II 230 Checking memory installatio
121. e the binding edge when duplexing printing on both sides of paper For more information see Layout options for printing both sides of paper on page 52 Paper Handling Menu 211 I CO 9 Paper Handling Menu continued Item Values Explanation Select 4 2 when alternately printing envelopes or small paper and standard paper sizes and print problems appear Be sure to return the speed to FORMAL when finished When slow is selected the printer briefly pauses between pages to reduce a repeating image defect see Repeating image on page 134 For more information see Printing envelopes on page 55 I CO 9 HO Configure the fuser mode associated with each wp paper type This is only necessary if you are experiencing loose toner problems printing on certain paper types HO The fuser mode menu items are not accessible Note To see the default fuser mode for each paper type select E scroll back to the Information Menu and print a menu map see Information Menu on page 208 Lu item Bes n when SLI k MEHL YES Most Dans pes are set tot feriri user m by default The a are as follows HORMA fuser mode provides a fuser temperature for optimum results on most typical papers LG fuser mode provides a lower temperature which can help reduce curl on light weight paper However the toner might not adhere as well to the page HIGH 1 fuser mode provides a high
122. echnik Meriedweg 11 3172 Niederwangen Bern Phone Number 01 735 72 36 Fax 01 735 77 03 Phone Number 01344 366666 Fax 01344 362852 Contact HP E Mail Address uktmo_sales hp com CO 9 Geneva Hewlett Packard Suisse SA Uzbekistan Elektronische Me technik 39 rue de ABM Worldwide Technologies Veyrot 15 Movaraunnakhr Street 1217 Meyrin 1 Tashkent 700060 Phone Number 01 735 72 36 Phone Number 7 3712 1333689 Fax 01 735 77 03 Fax 7 3712 406485 Z rich i Hewlett Packard Schweiz AG Yugoslavia Elektronische Me technik IBIS Instruments In der Luberzen 29 Pariske Komune 22 8902 Urdorf Z rich 11070 N Beograd Phone Number 01 735 72 36 Phone Number 381 11 609650 Fax 01 735 77 03 Fax 381 11 699627 Turkey Ankara Hewlett Packard Bilgisayar ve Olcum Sistemleri A S Karum Is Merkezi No 461 B Asansoru Iran Cad No 21 06680 Kavaklydere Ankara Phone Number 90 312 468 87 70 Fax 90 312 468 87 78 Istanbul Hewlett Packard Bilgisayar ve Olcum Sistemleri A S 19 Mayis caddesi Nova Baran Plaza K 12 A Sisli 80220 Istanbul Phone Number 90 212 224 59 25 12 lines Fax 90 212 224 59 39 176 Chapter 5 Service and support EN EN Latin America and South America Argentina Hewlett Packard Argentina Montaneses 2140 1428 Buenos Aires Phone Number 54 1 787 7115 Fax 54 1 787 7287 Belize Atendido por El Salvador Bolivia Atendido por Uruguay Brazil Sa
123. eck that paper is correctly loaded in the trays that all three adjustments have been made and that the trays are not overfilled Make sure paper is under the front and back tabs See the sections on loading paper starting with Loading tray 1 on page 46 Check that all trays and paper handling accessories are completely inserted into the printer If a tray is opened during a print job this might Cause a paper jam Check that all covers and doors are closed If a cover or door is opened during a print job this might cause a paper jam e Try printing to a different output bin see Selecting the output bin on page 44 e The sheets might be sticking together Try bending the stack to separate each sheet Do not fan the stack e If you are printing from tray 1 try reducing the size of the stack e If printing from the envelope feeder make sure it is loaded correctly pushing the bottom envelopes in slightly farther than the top envelopes see Loading envelopes in the envelope feeder on page 59 e Ifyou are printing small sizes feed paper short edge first see Guidelines for printing custom size paper on page 63 e Turn over the stack of paper in the tray Also try rotating the paper 180 Check the characteristics of the media you are using Use only paper that meets HP specifications see Paper specifications on page 188 Try using different paper to see if the problem goes away Do not use curled deform
124. ect the generic PPD by clicking Use Generic The generic PPD allows you to print but limits your access to printer features 8 Inthe Setup dialog box click Select and then click OK to return to the Chooser If you manually select a PPD an icon might not appear next to the selected printer in the Select a PostScript Printer box In the Chooser click Setup click Printer Info and then click Update Info to bring up the icon 9 Close the Chooser Renaming the printer If you are going to rename the printer do this before selecting the printer in the Chooser If you rename the printer after selecting it in the Chooser you will have to go back into the Chooser and reselect it Use the Set Printer Name feature in the HP LaserJet Utility to rename the printer Determining printer problems 145 Troubleshooting the optional printer hard disk accessory Troubleshooting the optional printer hard disk accessory Item Printer does not recognize the hard disk accessory Explanation Turn the printer off and verify that the hard disk accessory is inserted correctly and Is securely fastened Print a configuration page to confirm that the hard disk accessory has been recognized see Configuration page on page 152 Disk is not initialized Use the Windows based HP Resource Manager or the Macintosh based HP LaserJet Utility to initialize the disk Disk failure Turn the printer off and make sure that t
125. ected Check cable connections to ensure that they are secure Reduce the complexity of the graphic Printer pulls paper from the wrong tray EN Use the information in Customizing what tray is used for printing on page 68 to change the tray being used Troubleshooting PS 147 I CO 9 Troubleshooting optional HP Fast InfraRed Receiver problems Troubleshooting HP Fast InfraRed Receiver problems Item FIR port status indicator does not light up Explanation Make sure that the printer is in REPE mode and that the FIR port you are printing from is IRDA compliant and within the range of operation described in the user guide for the HP Fast InfraRed Receiver Make sure that the HP Fast InfraRed Receiver is properly connected to the printer Print a configuration page see Configuration page on page 152 Make sure that FIR POD IRDA Compliant is printed under Installed Personalities and Options Connection cannot be established or seems to take longer than usual Use a device that is IRDA compliant look for an IRDA symbol on the device or see the computer s user guide for IRDA specifications Connection often cannot take place because the computer does not have the software that is required for FIR Make sure that the operating system on your computer includes an FIR driver and your application uses an HP LaserJet 4100 4100N 4100TN 4100DTN or compatible driver Note that c
126. ed Printer driver and software application settings override control panel settings For more information see Using features in the printer driver on page 65 Print Quality Menu Item Values Explanation Select the resolution from the values listed below All values print at the printer s full speed ai Ppr q for compatibility with the HP LaserJet III family of printers siti Produces high print quality for text and can be used for compatibility with the HP asenet 4 ee of printers eon Produces 1200 dpi print dv for last un quality printing of business text and Ane IRE Produces 1200 dpi printing for ur QE of graphic images Note It is best to change the resolution from the printer driver or software application Driver and software settings override control panel settings EN Use the printer s Resolution Enhancement technology REt setting to produce print with smooth angles curves and edges REt does not affect print quality when the print resolution is setto ProRes 1200 All other print resolutions including FastRes 1200 benefit from REL Note It is best to change the REt setting from the printer driver or software application Driver and software settings override control panel settings Print Quality Menu 217 I CO 9 Print Quality Menu continued ltem Values Explanation Turn EconoMode on to save toner or off for high quality EconoMode
127. ed damaged or irregular paper Check that the environmental conditions for the printer are met see Environmental specifications on page 201 Avoid using paper that has already been used in a printer or copier e Do not print on both sides of envelopes or transparencies see Printing envelopes on page 55 or Printing transparencies on page 62 e Print only on full sheets of labels and do not print on both sides of label sheets see Printing labels on page 61 Check that the power supplied to the printer is steady and meets printer specifications see Electrical specifications on page 201 Clean the printer see Cleaning the printer on page 88 Perform preventative printer maintenance if maintenance is due see Performing preventative maintenance on page 93 110 Chapter 4 Problem solving EN I CO 9 Understanding printer messages Note Note EN The table in this section explains messages that might appear on the printer control panel Printer messages and their meanings are listed in alphabetical order with numbered messages following If a message persists e l a message persists requesting that you load a tray or if a message indicates that a previous print job is still in the printer s memory press Go to print or press CANCEL JOB to clear the job from the printers memory e l a message persists after performing all of the recommended actions contact an HP authorized s
128. ed an error Press CANCEL JOB to clear the print job from the printer memory Turn the printer off and then turn the printer on Try printing a job from a different software application If the job prints go back to the first application and try printing a different file If the message only appears with a certain software application or print job contact the software vendor for assistance If the message persists with different software applications and print jobs disconnect all cables to the printer that connect it to the network or printer Turn the printer off Remove all memory DIMMs or third party DIMMs from the printer see Installing memory on page 230 Remove all EIO devices from the printer see Installing EIO cards mass storage on page 233 Turn the printer on If the error no longer exists install each DIMM and EIO device one at a time making sure to turn the printer off and back on as you install each device Replace a DIMM or EIO device if you determine that it causes the error Remember to reconnect all cables that connect the printer to the network or computer EN I CO 9 Printer messages continued Message Explanation or recommended action Dx wu The EIO accessory in slot z has encountered a critical error 3 EIQ z ERROR description 1 EIO slot 1 The printer detected an error with the EIO accessory 2 EIO slot 2 The printer detected an error with the EIO accessory 6 ElO slo
129. eed feature is another way of printing on special paper from tray 1 Setting manual feed to on either from the printer control panel or from the printer driver will stop the printer after each job is sent allowing you time to load special media in tray 1 Press GO to continue printing If there is already paper in tray 1 nen 1d send the print job and the printer control panel has TER i FIRST as the default configuration for tray 1 operation the printer ME not stop a ane wait for paper to be loaded To use this feature set TEE i CHSSE in nie Paper Handling Menu see the an of 1 MODE FIRST on page 210 If you have selected MAHAL FEED 0H in the printer control panel this setting will override the brnter dier and all print jobs sent to the printer will request manually fed paper in tray 1 unless a specific tray has been selected from the SUL ST If this feature is to be used only occasionally it is best to set MANUAL FEEDZDFF in the printer control panel and to select the renal feed Sion en within the printer driver on a job by job basis Advanced printing tasks 71 I CO 9 Job retention features CAUTION To use the job retention features listed below you must install a hard disk accessory in the printer and properly configure the drivers To support job retention features for complex jobs HP recommends that you install additional memory see Ordering information on page 22 Make sure to identify yo
130. el Paper has either jammed in the printer or has been caught in a paper tray 1 Open the top cover or tray indicated by the message 2 Clear all paper from the area If necessary remove the toner cartridge duplexer or paper trays 3 If the message persists check for paper in all other areas Caution Ensure that all jammed paper is removed before closing the cover o tray Open and close the top cover to clear the message See Clearing paper jams on page 96 for more detailed information The printer received more data than can fit in its available memory You might have tried to transfer too many macros soft fonts or complex graphics alternates with simplify the print job or install additional memory see Printer memory and expansion on page 229 r Press Go to print the transferred data some data might be lost then The data dense text rules raster or vector graphics sent to the printer was too complex Press GO to print the transferred data Some data might be lost alternates with improper communications protocol may be in use Press GO to clear the message Data will be lost alternates with ee tee eel Check the host configuration 120 Chapter 4 Problem solving Too much data was sent to the EIO card in the specified slot An EN I CO 9 Printer messages continued Message alternates with alternates with
131. elveen Netherlands Phone Number 31 20 547 6669 Fax 31 20 547 7765 Norway Hewlett Packard Norge AS Drammensveien 169 Postboks 60 Sk yen N 0212 OSLO Phone Number 47 22 73 57 59 Fax 47 22 73 56 19 E Mail Address test_measurement norway hp com Poland Hewlett Packard Polska Ochota Park Office Aleje Jerozolimskie 181 02 222 Warszawa Phone Number 48 22 6087700 Fax 48 022 6087600 EN I CO 9 EN Portugal Hewlett Packard Portugal S A Av Marginal Ed Parque Oceano Piso 5 G St Amaro de Oeiras 2780 Oeiras Phone Number 353 1 482 8500 Fax 353 1 441 7071 Romania S amp T Romania SRL Hewlett Packard Distributor Centrul Sitraco Plata Unirii Bd Dimitries Cantemir 1 Etaj II 210 Sector 4 Phone Number 40 1 250 6175 Bucuresti Phone Number 40 1 3307320 Additional phone number s 40 1 3307217 40 1 3307218 Fax 40 1 3307310 Service Hot Line 40 1 3307300 Russian Federation Hewlett Packard Company Representative Office Kosmodamianskaya naberezhnaya 52 Bldg 1 113054 Moscow Phone Number 7 095 9169811 Fax 7 095 916848 Slovakia Slovak Republic S amp T Slovakia Hewlett Packard Distributor Polianky 5 SK 844 J4 Bratislava Phone Number 4217 82 20 26 or 82 20 98 Fax 421 7 763408 Slovenia Hermes Plus Hewlett Packard Distributor Slandraa 2 1231 Ljubljana Crnuce Phone Number 386 61 1895 200 Fax 386 61 1895 201 Wor
132. er fuser temperature HIGHI should be used with rough textured or heavy paper if you are having trouble with toner adhering to the page HIGH fuser mace uses the same higher Ee as HIGH i butitalso slows printer throughput which creates the best fusing for very rough paper HISH is available only for A4 Letter and regal sizes 212 Appendix B Control panel menus EN Printing Menu Some items in this menu can be accessed from a software application or from the printer driver if the appropriate driver is installed Printer driver and software application settings override B control panel settings For more information see Using features in the printer driver on page 65 Printing Menu Item Values Explanation i Set the default number of copies by selecting any number from 1 to 999 Press VALUE once to change the setting by increments of 1 or hold down VALUE to scroll by increments of 10 Note It is best to set the number of copies from the printer driver or software application Driver and software settings override control panel settings For supported paper Set the default image size for paper and LETTER Sizes see envelopes The item name will change 110V printers Supported sizes from paper to envelope as you scroll or and weights of through the available sizes paper on page 189 220V printers and 110V printers or 220V printers EE LES TCH Mii HO The
133. er is steady and meets printer specifications see Electrical specifications on page 201 job Add more memory to the printer see Printer memory and expansion on page 229 Turn banner pages off See your network administrator Note that slower speeds should be expected if you are printing narrow paper printing from tray 1 using HIGH 2 fuser mode or have small paper speed set to Slow in the printer driver or software application Printer driver and software commands override control panel settings EN I CO y Does the job print as expected continued YES gt Go to step 5 NO y Check that you are using the e Make sure paper is loaded e Adjust the print proper printer driver see correctly and thatthe guides are resolution see Choose the right printer driver for nottoo tight or too loose against RE your needs on page 37 the paper stack Check the software settings See If you are having problems page 217 the software help printing custom size paper see e Check that REt is on Try a different font Guidelines for printing custom see EET HED UM on Downloaded resources might size paper on page 63 page 217 have been lost You might need to If pages are wrinkled or curled e Go to Correcting download them again or if the image is skewed onthe output quality page see Correcting output problems on quality problems on page 1
134. ervice or support provider see HP Customer Care Service and Support on page 157 Not all messages are described in this user guide many are self explanatory Some printer messages are affected by the Auto Continue and Clearable Warning settings from the a Meng in ne us control panel see the description of CLEPEBRBLE WARNINEI TOE on page 220 Using the printer online help system This printer features an online help system on the control panel that provides instructions for resolving most printer errors Certain control panel messages alternate with instructions on accessing the online help system Whenever a ace in an error laa or the message alternates with F ELP f FHE 7 KEY press the right side of the ITEM key to oe through a sequence of instructions To exit the online help system press either Go or SELECT Understanding printer messages 111 I P A wv Printer messages Message Explanation or recommended action The printer control panel function you are trying to access has been locked to prevent unauthorized access See your network administrator I The duplexer is not properly connected to the printer Ensure that the right angle power cord that shipped with the printer is being used Try removing and reinstalling the duplexer Then turn the printer off and back on The envelope feeder is not connected properly to the printer Try removing and reinstalling the envelop
135. es 197 on labels 196 adjusting trays 2 3 4 47 administrator software on printer CD 33 Adobe Acrobat Reader 10 using documents 9 website 12 agreements for service 160 alerts page embedded web server 253 alerts configuring 94 append CR to LF setting 216 Apple EtherTalk setting 225 Apple LaserWriter printer driver 40 Apple Mac OS printer driver 34 assigning a zone on the network 40 Attention light 29 authorized resellers 160 Auto Cleaning Page setting 218 auto continue setting 111 220 AutoCAD printer drivers 34 Background Printing Macintosh 144 backlight turning off 219 bad duplexer connection message 112 benefits of printer 16 bidirectional parallel communication setting 222 binding edge setting 211 binding options for duplexing 52 bins See output bins rear output bin top output bin black with white spots problem 136 blank display 137 booklets 66 both sides printing See duplexing browsing with thumbnails in online user guide 11 bundles for printer 18 C cables ordering 22 troubleshooting serial 139 Canada DOC regulations 248 Cancel Job key 30 Index 255 256 Index canceling print jobs from control panel 30 with embedded web server 251 capacity 500 sheet paper tray 190 circuit 201 duplexer 191 envelope feeder 191 tray 1 189 trays 2 3 4 190 card stock 198 carriage return line feed setting 216 cartridges See toner cartridges cassette mode description 69 setting for tray 1 21
136. ff PowerSave 219 line feed carriage return setting 216 line voltage 201 lines on page problem 131 on paper problem 135 setting number on page 214 linking to other websites from embedded web server 254 loading envelope feeder 59 envelopes in envelop feeder 57 envelopes in tray 1 56 tray 1 46 trays 2 3 4 47 LocalTalk cards ordering 22 locating paper jams 97 locked menus message 112 locking functions on control panel 40 trays 70 loose toner problem 133 troubleshooting 192 Lotus 1 2 3 entering escape characters in 237 Macintosh availability of HP Resource Manager 37 HP LaserJet Utility 40 PPDs 35 40 145 printer drivers 37 40 printing with infrared 80 manual cleaning page running 91 setting 218 manual feed setting 211 manually cleaning fuser 91 manually feeding paper 71 manuals See documentation map of control panel menus See menu map margins custom size paper 63 envelopes 55 198 marks on page problem 136 mass storage devices installing 233 printing file directory 208 material safety data sheet MSDS 246 matrix of compatibility 203 maximum paper size 189 printer temperature 193 measure setting units of 214 media See card stock custom size paper envelopes HP LaserJet paper index cards labels letterhead paper paper preprinted prepunched paper special paper transparencies memory changed settings message 115 checking installation 232 description 229 DIMM illustration 21 expansion 229 for print
137. figuring alerts 2 2222 ccc eee eee 94 4 Problem solving QUU Sana ken rd ba dew ae ae e 95 Clearing paper jams 0 ce eee 96 Paper jam locations 0 cee ee eee 97 Clearing jams from the top cover and toner cartridge areas 98 Clearing jams from the optional envelope feeder 100 Clearing jams from the input tray areas 102 Clearing jams from the optional duplexer 104 Clearing jams from the output areaS 106 Clearing jams from the fuser area o 107 Solving repeated paper jams 000 eee eee 110 Understanding printer messages ss 111 Mopy disk error messages llle eee 126 Correcting output quality problems 128 Light print partial page 2 eee 130 Light print entire page 0 cee eee 130 DECKS C 130 DIODO unserer 131 Buc 131 Gray background 0 eee eee ees 132 Toner SMBA Lc 132 LOOSE TONER ans rer des noe ney ews renege ree as 133 Repeating defects llle 133 Repeating image cee eee 134 Misformed characterS 000 cee ee o 134 Page SKOW 1a de eee ed ed we dee dod ew io a 134 Curl OF WAVE o 135 Wrinkles or creases 0 ee ees 135 Vertical white lines oo ooooooommomooo 135 Tile MACK epoca Sarasa so ean ce So ae en i 136 White spots on black 0 0 00
138. g 165 website for identification and pricing 160 password embedded web server 254 printer 40 PC 8 symbol set 215 PC 850 symbol set 215 PCL commands 235 printing font list 156 selecting fonts 238 setting as printer language 221 setting font number 215 setting font pitch 215 setting font point size 215 setting source of fonts 214 setting symbol set setting 215 PCL 5e printer drivers included with printer 35 when to use 37 PCL 6 printer drivers included with printer 35 when to use 37 PCL bitmap fonts 37 PCL command 239 PCL font list description 156 location in control panel menu maps 208 Index 265 A wv printing 156 PDF portable document format documents browsing with thumbnails 11 finding information 10 finding words 11 icons 9 PostScript Level 2 emulation 35 PostScript Printer Description files PPDs See PPDs PostScript Printer Description files PostScript Type 1 37 PostScript Type 42 37 PostScript See PS increasing and decreasing magnification power 10 navigating 9 printing 11 using 9 viewing 10 perform printer maintenance message 93 permanent fonts 156 permanent resources for printer 232 personal identification number PIN for printing private stored jobs 207 personality language setting for printer 221 Personality setting 221 PhoneNET interface ordering 22 physical dimensions for printer 200 pickup rollers replacing 93 PIN personal identification number for printing private stored jobs
139. g preventative maintenance Note EN da enous less certain parts when the F PRINTER HTET message appears on the ne contd sari This will in ensure o that your printer maintains optimum performance The maintenance message will appear every 200 000 pages To check the number of pages the printer has printed print either a configuration page or a supplies status page see Configuration page on page 152 or Supplies status page on page 154 for details To order the printer maintenance kit see Ordering information on page 22 The kit includes e fuser e rollers transfer pickup and feed e instructions The printer maintenance kit is a consumable item and is not covered under warranty Performing preventative maintenance 93 FR A GR HA F A wv Configuring alerts You can use HP Web JetAdmin or the printer s embedded web server to configure the system to alert you of problems with the printer The alerts take the form of e mail messages to the e mail account or E accounts that you specify You can configure the following D e the device you want to monitor in this case the printer e whatalerts are to be received for example alerts for paper jams paper out toner low toner out and cover open P e the e mail account to which the alerts should be forwarded For See the following HP Web JetAdmin e HP Web JetAdmin on page 41 for general information about HP Web JetAd
140. h as plain or letterhead and size such as letter or A4 as opposed to source a paper tray See Supported sizes and weights of paper on page 189 and Supported types of paper on on page 192 Benefits of printing by type and size of paper If you frequently use several different kinds of paper once trays are set up correctly you do not have to check which paper is loaded in each tray before you print This is especially helpful when the printer is shared and more than one person loads or removes paper Printing by type and size of paper is a way to be sure that print jobs always print on the desired paper Some older model printers have a feature which locks out trays to prevent printing on the wrong paper Printing by type and size of paper eliminates the need to lock out trays To print by type and size of paper 1 Be sure to load the trays correctly and make all three adjustments See the sections on loading paper starting with Loading tray 1 on page 46 2 From the Paper Handling Menu in the printer control panel select the paper type for each tray If you are unsure what type you are loading such as bond or recycled check the label on the package of paper 3 Select the paper size settings from the control panel e Tray 1 If the printer has been set to TERY i PFODEZSCHSSETTE from the Paper Handling Menu also set the paper s size BIO the Paper Handling Menu If custom paper is loaded set the
141. hading Too smooth Open the rear output bin Use long grain paper Store paper in a drier environment Too moist wrong grain direction or short grain construction Excessive curl Problems with feeding 192 Appendix A Specifications EN I CO 9 Note Do not use letterhead paper that is printed with low temperature inks such as those used in some types of thermography Do not use raised letterhead The printer uses heat and pressure to fuse toner to the paper Make R sure that any colored paper or preprinted forms use inks that are compatible with the printer s temperature of 230 C 446 F for 0 05 second e Avoid using paper that has been damaged due to having already been used in a printer or copier Do not print on both sides of envelopes transparencies or labels P A wv EN Paper specifications 193 Paper weight equivalence table Use this table to determine approximate equivalent points in weight specifications other than U S bond weight For example to determine the equivalent of 20 Ib U S bond weight paper in U S cover weight locate the bond weight in row 3 second column and scan across the E row to the cover weight in the fourth column The equivalent is 28 Ib za Shaded areas indicate a standard weight for that grade O U S SS U S text S U S postcard book Bristol i Metric thickness i weight i weight i i weight mm Ib Ib g m 60 64 Ys NN NE SR R
142. he printer in the Chooser Make sure AppleTalk is active Select this in the Chooser or in the AppleTalk control panel whichever is applicable for your OS version Make sure the computer and printer are on the same network From Control Panels in the Apple menu select the Network or the AppleTalk control panel and then choose the correct network for example LocalTalk or EtherNet YES gt Auto Setup did not automatically set up the printer Set up the printer manually by selecting Configure Reinstall the printer software See the getting started guide Select an alternate PPD see Selecting an alternate PPD on page 145 The PPD might have been renamed If so select the renamed PPD see Selecting an alternate PPD on page 145 A network queue might be present Go to step 2 The printer driver icon does not appear in the Chooser Make sure the Apple LaserWriter 8 Chooser extension resides in the Extensions folder e If it is not present anywhere on your system contact Apple Computer Inc Ww Determining printer problems 143 2 Does the job print as expected YES gt For other problems check the Contents the NO y Index or the printer online help The print job is The print job The computer cannot be not sent to the has incorrect used while the printer is desired printer fonts printing e Another printer with the same If you are printing an eps f
143. he EIO disk is inserted correctly and securely fastened If the control panel message continues to be displayed the disk drive needs to be replaced Disk is write protected Fonts and forms cannot be stored on the disk when the disk is write protected Use the Windows based HP LaserJet Resource Manager or the Macintosh based HP LaserJet Utility to remove the write protection from the disk Attempted to use a disk resident font but the printer substituted a different font 146 Chapter 4 Problem solving If you are using PCL print the PCL Font Page and verify that the font is on the disk If you are using PS print the PS Font Page and make sure that the font is on the disk If the font is not on the disk use the HP Resource Manager or the Macintosh based HP LaserJet Utility to download the font See PCL or PS font list on page 156 I i Troubleshooting PS PS troubleshooting Item A text listing of PS commands prints instead of your PS printing job Explanation The control panel PERSONALITY RUTO setting dd nae Been confused by a nonstandard PS code Check the F HA setting to see if it is set Oe Pe EL oe Configuration Menu on page 2 If it is d to F e it toF BE TT If itis set to AUTO set it to F for this s pm job ale When the lab has printed return the setting to F ALTO Thejobprintsin Courier the printer s default font instead of the font you requested The requested typef
144. hing passing between the ports blocks transmission for more than 40 seconds This block could be a hand paper or even direct sunlight Depending on the size of the job printing with the HP Fast InfraRed Receiver may be slower than printing with a cable connected directly to the parallel port Printing with the optional HP Fast InfraRed Receiver 81 A wv Interrupting and resuming printing The job interrupt and resume feature lets you temporarily stop the job that is currently printing in order to print another job through an FIR connection When the FIR job is finished printing the interrupted job resumes printing B I To interrupt the job at the printer connect to the FIR port on the printer and send a job to the printer The printer stops printing the current job when it reaches the end of the copy it is printing The printer then prints the job sent over the FIR connection When the printer is done printing that job it resumes printing the original job O with multiple copies where it left off i 82 Chapter 2 Printing tasks EN EN Printer maintenance Overview This chapter explains basic printer maintenance e managing the toner cartridge cleaning the printer cleaning the fuser manual and automatic performing preventative maintenance configuring alerts Overview 83 Managing the toner cartridge HP toner cartridges When you use a genuine new HP toner cartridge part number C8061A or C8061X yo
145. htly farther than the top envelopes Stack them as shown Continued on the next page Printing special paper 59 A wv YN SS W L New SS SS 60 Chapter 2 Printing tasks 4 Adjust the guides to touch the envelopes without bending them Make sure the envelope feeder is not overfilled 5 Lower the envelope weight onto the envelopes Note Select the envelope size from the software application if the setting is available the printer driver and the Paper Handling Menu in the printer control panel see Paper Handling Menu on page 210 To print by type and size of paper see Printing by type and size of paper locking trays on page 70 EN CAUTION EN Printing labels Use only labels recommended for use in laser printers Make sure that labels meet the correct specifications see Labels on page 196 Do Print a stack of up to 50 labels from tray 1 or a stack of 50 to 100 labels from other trays e Load labels in tray 1 with the side to be printed facing up and the top short edge toward the printer For other trays load paper with the side to be printed facing down and the top edge toward you e Try opening the rear output bin to reduce curl and other problems see Printing to the rear output bin on page 45 Do not e Do not load the trays to capacity because labels are heavier than paper e Do not use labels tha
146. hts 190 trays clearing jams 102 location 19 obtaining configuration information with embedded web browser 251 ordering 22 troubleshooting control panel messages 111 flowchart 137 HP Fast Infrared Receiver 148 HP JetDirect print server communication 150 output quality problems 128 paper jams 96 print quality problems 192 repeated paper jams 110 summary of techniques 95 using information pages 151 TrueType fonts 37 two up printing 67 type settings printing by 70 U UltraPrecise toner 16 unauthorized access preventing 40 understanding tray order 68 units of measure setting 214 UNIX printer installer 41 upgrading memory 229 usage page printing from control panel 208 viewing from embedded web server 253 usage reporting 154 USB cards ordering 22 user guide browsing with thumbnails 11 finding information 10 finding words 11 magnifying page view 10 navigating 9 online help 14 paging through 11 printing 11 using online 9 utilities for software 158 V Value key 30 VCCI statement for Japan 248 vector graphics 235 verifying accessories installation 152 current settings 151 memory installation 232 vertical spacing setting on page 214 vertical white lines problem 135 viewing online user guide 10 PDF portable document format files 10 W warnings setting 220 warranty extended 246 hardware maintenance 246 information 165 printer 167 toner cartridge 169 watermarks orienting paper for duplexing 51
147. ication or from the printer driver if the appropriate driver is installed Printer driver and software application settings override control panel settings For more information see Using features in the printer driver on page 65 Paper Handling Menu Item Values Explanation For supported This item appears only when the optional paper sizes see envelope feeder is installed Set the value to Supportedsizes correspond with the envelope size currently and weights of loaded in the envelope feeder paper on page 189 For supported This ttem appears only when the optional paper types see envelope feeder is installed Set the value to Supported correspond with the envelope type currently types of paper loaded in the envelope feeder on page 192 Determine how E pener will use tray 1 will li pul p eu from that tray first CHE nA paper size must be assigned to a 1 using the i E option the next Im in this menu en er 1 FODEZ C BRSSETTE This allows tray 1 to be used as a reseed tray For more information see Customizing tray 1 operation on page 69 SIZE For supported This item ae only when TERY i MODE LETTER paper sizes see CHSSETTE Set the value to on with Supportedsizes the paper size currently loaded in tray 1 and weights of paper on page 189 210 Appendix B Control panel menus EN I CO 9 Paper Handling Menu continued Item V
148. ies fuser mode for 212 ordering 22 printing 44 62 solving repeated jams 110 specifications 196 ray 1 capacity 189 cassette vs first mode 69 clearing paper jams 102 customizing operation 69 description 46 envelope specifications 197 feeding paper setting for manual 211 load message 118 loading 46 location 19 orienting paper for duplexing 51 orienting special paper 54 printing envelopes 55 setting how printer will use mode 210 setting size 210 Index 271 y 272 Index setting size from control panel 70 setting type 211 supported paper sizes and weights 189 tray 2 adjusting for paper 47 bad connection message 112 clearing paper jams 102 description 47 load message 118 loading 47 location 19 orienting paper for duplexing 51 orienting special paper 54 setting size from control panel 70 setting type 211 supported paper sizes and weights 190 tray 3 adjusting for paper 47 bad connection message 112 clearing paper jams 102 description 47 load message 118 loading 47 orienting paper for duplexing 51 orienting special paper 54 setting size from control panel 70 setting type 211 supported paper sizes and weights 190 tray 4 adjusting for paper 47 bad connection message 112 clearing paper jams 102 description 47 load message 118 loading 47 orienting paper for duplexing 51 orienting special paper 54 setting size from control panel 70 setting type 211 supported paper sizes and weig
149. ile Select Print in or similar name might have try downloading the fonts Background from the received the print job Verify contained in the eps file to Background Printing menu thatthe printername matches the printer before printing in the Print Dialog box the name selected in the Use the HP LaserJet Utility Status messages will be Chooser see Selecting an see HP LaserJet Utility on redirected to the Desktop alternate PPD on page 145 page 40 Print Monitor allowing the Ifthe documentis not printing computer to continue with New York Geneva or working while the printer is Monaco fonts go into the printing Page Setup dialog box and select Options to deselect substituted fonts 144 Chapter 4 Problem solving EN I CO 9 Note EN Selecting an alternate PPD 1 Open the Chooser from the Apple menu 2 Click the LaserWriter 8 icon 3 If you are on a network with multiple zones select the zone in the AppleTalk Zones box where the printer is located 4 Click the printer name you want to use in the Select a PostScript Printer box Double clicking will immediately generate the next few steps Click Setup This button might read Create for first time setup Click Select PPD Find the desired PPD in the list and click Select If the desired PPD is not listed choose one of the following options Select a PPD for a printer with similar features Select a PPD from another folder Sel
150. in this chapter to determine the printer problem and then follow the corresponding troubleshooting suggestions Check printer From the printer you can print information pages which give details configuration about the printer and its configuration EN Overview 95 I CO 9 A wv Clearing paper jams Note 96 Chapter 4 Problem solving If the printer control panel displays a paper jam message look for paper in the locations indicated in the figure on the next page then see the procedure for clearing the paper jam You might need to look for paper in other locations than indicated in the paper jam message If the location of the paper jam is not obvious look first in the top cover area underneath the toner cartridge When clearing paper jams be very careful not to tear the paper If a small piece of paper is left in the printer it could cause additional jams If paper jams are a recurring problem see Solving repeated paper jams on page 110 The top cover of the printer must be opened and then closed to clear a paper jam message EN Note EN Paper jam locations Back Front Top cover and toner cartridge area Optional envelope feeder Input tray areas Optional duplexer Output areas top and rear oa Bb O N Fuser area Loose toner might remain in the printer after a paper jam and cause output quality problems These should clear up within a few pages
151. ing complex graphics 229 full message 115 initializing 37 installation location 19 installing DIMMs 230 installing ElO cards mass storage 233 insufficient 120 learning how much is installed 229 managing settings 232 shortage messages 115 Index 263 264 Index specifications 202 upgrading 229 Menu key 30 menu map location in control panel menus 208 printing 32 151 menu tree See menu map menus See control panel menus messages clearing persistent 111 customizing 40 list explanation and recommended action 112 understanding 111 Microsoft Windows configuring drivers 36 network software 33 printer drivers 35 printer fonts 16 printing with infrared 80 software included on printer CD 33 Microsoft Word for DOS entering escape characters in 237 millimeters setting for custom paper size 214 minimum paper size 189 misfeeding pages 141 misformed characters problem 134 model number for printer 20 mopying collating error messages 126 using 65 moving around in online user guide 9 MS DOS See DOS MSDS material safety data sheet 246 multi purpose paper ordering 22 multi purpose tray See tray 1 N naming devices with embedded web server 253 printer 40 narrow paper printing 53 navigating in online user guide 9 NetWare configuring parameters 41 networks 36 setting 225 network assigning zone 40 HP Web JetAdmin software for 41 network administrator software on printer CD 33 network pages embedded web server 25
152. ing printer driver 36 i 2 p image size for paper 213 n ds e ordering 22 number of copies 213 printer personality language 221 restoring settings 223 using online user guide 9 DOS Edit entering escape characters in iewi i 237 viewing settings 205 l defects repeating problem 133 DOS pu entering escape characters in deleting private jobs 77 private stored jobs 207 DOS entering escape characters 237 double side seam envelopes 197 quick copy 73 downloading quick copy jobs 206 flash memory across networks 37 stored print jobs 79 fonts 37 Desktop Printer Utility 33 macros 37 device identification page embedded web draft quality printing setting 217 server 253 254 device pages embedded web server 253 dimensions printer 200 setting for long edge of paper 214 dropouts setting for short edge of custom paper in printing 192 214 on page 131 duplex printing accessory bad connection message 112 capacity 191 clearing jams 104 illustration 21 installing 49 through EconoMode 218 DRAMM DIMMs ordering 22 drivers printer See printer drivers supported for duplexer 191 supported for envelopes in envelope feeder 191 supported for paper in tray 1 189 supported for paper in trays 2 3 4 190 DIMMs EN EN ordering 22 paper orientation 51 supported paper sizes 49 supported paper sizes and weights 191 troubleshooting 110 using with rear output bin 50 duplexer See duplex printing accessory duplexing binding op
153. int job increase the timeout value Press VALUE once to change settings by increments of 1 or hold down VALUE to scroll by increments of 10 222 Appendix B Control panel menus EN Resets Menu Use the reset and restore options on this menu with caution You can lose buffered page data or printer configuration settings when you select these items Only reset the printer under the following circumstances e you want to restore the printer s default settings e communication between the printer and computer has been interrupted e you are using both the serial and parallel I O ports and one of the ports is having problems The reset and restore items in the Resets Menu will clear all memory in the printer while CANCEL JOB clears only the current job Note Job retention features will be deleted if you do not have the hard disk accessory Resets Menu Item Value Explanation HE Change the value to only if you are using JS a non HP toner cartridge lets the printer No value to This item clears the printer buffer and the active select No value to This item performs a simple reset and restores select EN know that a new non HP toner cartridge has been installed and resets the toner gauge to full I O input buffer and resets the control panel to the current settings Resetting memory during a print job can result in data loss most of the factory default settings Th
154. inter languages The four major functions provided by PJL are printer language switching job separation printer configuration and status readback from the printer PJL commands may be used to change printer default settings The table at the end of this appendix contains commonly used PCL 5e commands see Common PCL 5e printer commands on page 239 For a complete listing and explanation of how to use PCL 5e HP GL 2 and PJL commands see the HP PCL PJL Reference Set available on CD HP part number 5961 0975 A wv Overview 235 Understanding PCL 5e printer command syntax Before using printer commands compare these characters Lowercase 2 Uppercase O O Number one 1 Number 0 Many printer commands use the lowercase letter 2 and the number one 1 or the uppercase letter O O and the number zero 0 These characters may not appear on your screen as shown here You must use the exact character and case specified for PCL 5e printer commands The figure below displays the elements of a typical printer command in this instance a command for page orientation Escape character Value field contains both begins escape sequence alpha and numeric characters c amp 9 0 Parameterized Group Termination character character character uppercase 236 Appendix D Printer commands EN Combining escape sequences Escape sequences may be combined into one escape sequence string There are three import
155. iod and you have an HP Maintenance Agreement or HP Support Pack request service as specified in the agreement If you do not have an HP Maintenance Agreement or HP Support Pack contact an HP authorized service or support provider see HP authorized resellers and support on page 160 If you are shipping equipment to be serviced use the following repacking guidelines Guidelines for repacking the printer CAUTION EN Remove and retain any DIMMs dual in line memory modules installed in the printer see Installing memory on page 230 Remove and retain any optional accessories installed in the printer such as the duplexer or hard disk Remove and retain the toner cartridge To prevent damage to the toner cartridge store the cartridge in its original packing material or store it so that it is not exposed to light Use the original shipping container and packing material if possible Shipping damage as a result of inadequate packing is the customer s responsibility If you have already disposed of the printers packing material contact a local mailing service for information on repacking the printer If possible include print samples and 50 100 sheets of paper or any other media that is not printing correctly Include a completed copy of the Service Information Form Service information form on page 166 HP recommends insuring the equipment for shipment Warranty information 165 Service infor
156. ion of incidental or consequential damages so the above limitation or exclusion may not apply to you THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU 168 Chapter 5 Service and support EN CO 9 Limited warranty for toner cartridge life Note EN The warranty below applies to the toner cartridge that came with this printer This warranty Supersedes all previous warranties 7 19 96 The HP toner cartridge is warranted to be free from defects in materials and workmanship for the life of the cartridge until the HP toner is depleted Your HP toner is depleted when your printer indicates a toner low message HP will at HP s option either replace products that prove to be defective or refund your purchase price The warranty does not cover toner cartridges that have been refilled are emptied abused misused or tampered with in any way This limited warranty gives you specific legal rights You may have other rights which vary from state to state province to province and country to country To the extent allowed by applicable law in no event shall Hewlett Packard Company be liable for any incidental consequential special indirect punitive or exemplary damages or lost profits from any break of this warranty or otherwise Limited warranty for tone
157. is item also clears the input buffer for the active I O Resetting memory during a print job can result in data loss Restoring factory settings does not affect network parameter settings on the HP JetDirect print server Hesets Menu 223 I CO 9 Resets Menu Item Value 224 Appendix B Control panel menus Explanation This item turns PowerSave mode on or off PowerSave mode does the following e minimizes the amount of power consumed by the printer when it is idle reduces wear on the printer s electronic components turns off the display s backlight When you send a print job press a control panel key open a paper tray or open the top cover the printer automatically comes out of PowerSave mode You can set how long the printer remains idle Mica it enters ode mode see the 3 in the Configuration Menu on n page 321 9 Note PowerSave turns off the backlight on the display but the display is still readable EN I CO 9 ElO Menu EIO Menu Item The EIO enhanced input output Menu appears only when an EIO device is installed in an EIO slot on the printer such as an HP JetDirect print server The items in the menu depend on the particular accessory product installed If the printer contains an HP JetDirect print server EIO card you can configure basic networking parameters using the EIO Menu These and other parameters can also be configured through HP Web JetAdmin Values
158. kard India Ltd Chandiwalla Estate Ma Anandmai Ashram Marg Kalkaji New Delhi 110 019 Phone Number 91 11 682 6000 Fax 91 11 682 6030 EN I CO 9 EN Indonesia Bandung PT Berca Hardayaperkasa Jalan Tengku Angkasa No 33 Bandung 40132 Phone Number 62 22 250 8100 Fax 62 22 250 6757 Jakarta PT Berca Hardayaperkasa Jalan Abdul Muis No 62 Jakarta 10160 Indonesia Phone Number 62 21 380 0902 Fax 62 21 381 2044 Korea Republic of Seoul Hewlett Packard Korea Ltd HP Korea House 25 12 Yoido dong Youngdeung po ku Seoul 150 010 Phone Number 82 2 769 0114 Fax 82 2 784 7084 Taegu Hewlett Packard Korea Ltd 18 F Young Nam Tower B D 111 Shin Cheon dong Dong Gu Taegu Phone Number 82 53 754 2666 Fax 82 53 752 4696 Taejeon Samsung Hewlett Packard Korea Ltd 8 F Hyundai Bldg 1298 Doonsan dong Seo gu Taejeon Phone Number 82 42 480 2800 Fax 82 42 480 2828 Malaysia Kuala Lumpur Hewlett Packard Sales Malaysia Sdn Bhd Ground Floor Wisma Cyclecarri 288 Jalan Raja Laut 50350 Kuala Lumpur Phone Number 1 800 88 8848 Toll Free Fax 60 3 298 9157 Penang Hewlett Packard Sales Malaysia Sdn Bhd Bayan Lepas Free Trade Zone 11900 Bayan Lepas Penang Phone Number 60 4 642 3502 Fax 60 4 642 3511 New Zealand Hewlett Packard New Zealand Ltd 186 190 Willis Street Wellington Phone Number 0800 738 378 international 64 4 802 6800
159. kit for printer maintenance ordering 22 using 93 Korea EMI statement 248 L labels orienting sheets 61 printing 61 printing to rear output bin 45 solving repeated jams 110 specifications 196 landscape orientation setting 214 language page embedded web server 254 languages not available for printer 116 options for customer service 163 printer features 16 printer selection commands 240 selecting printer personality default 221 setting for printer 221 switching printer 37 verifying installed for printer 153 wrong on control panel 137 wrong one displayed 137 laser safety statements Finland 249 U S 248 EN EN LaserJet paper See HP LaserJet paper LaserJet Utility See HP LaserJet Utility LaserWriter printer driver 40 latest printer drivers 33 layout options duplexing 52 printing multiple pages on one sheet 67 LEDs on control panel 29 length of printing on page 214 letterhead paper duplexing 51 printing 53 renaming the printer 145 selecting alternate PPD 145 software 40 software on printer CD 33 troubleshooting flowchart 143 magnifying page view 10 maintenance agreements 165 ordering kit 22 ordering parts 22 printer 93 repairs 162 letter size paper printing instead of A4 216maintenance message setting 220 license for software 170 life expectancy for toner cartridges checking 85 description 85 light printing output problem 130 setting toner density 218 lights on control panel 29 turning o
160. l menus EN Note EN Printer memory and expansion Overview The printer has three dual in line memory module DIMM slots for upgrading with e more printer memory DIMMs are available in 4 8 16 32 64 and 128 MB for a maximum of 256 MB e flash memory DIMMs available in 2 and 4 MB unlike standard printer memory flash DIMMs can be used to permanently store downloaded items in the printer even when the printer is off e DIMM based accessory fonts macros and patterns e other DIMM based printer languages and printer options Single in line memory modules SIMMs used on previous HP LaserJet printers are not compatible with the printer You might want to add more memory to the printer if you often print complex graphics or PS documents print with the optional duplexer use many downloaded fonts or print at ProRes 1200 Added memory also gives you more flexibility in Supporting job retention features such as quick copying The printer has two enhanced input output ElO slots for expanding the printer s capabilities with e anetwork card e aconnectivity card for serial USB or AppleTalk e amass storage device such as a hard disk For ordering information see Ordering information on page 22 To find out how much memory is installed in the printer or to find out what is installed in the EIO slots print a configuration page see Configuration page on page 152 Overview 229 A wv Installing memo
161. la Fax 962 6 62 82 58 P Handled by HP South Africa Telex 21456 sabco jo Bahrain Kuwait BAMTEC Al Khaldiya Electronics amp Electricals P O Box 10373 Equipment Co Capital centre P O Box 830 Shop 116 Safat 13009 Road 1405 Phone Number 965 48 13 049 Area 314 Fax 965 48 12 983 Manama Phone Number 9 73 275678 Fax 9 73 276669 Lebanon Telex 8550 WAEL BN Computer Information Systems C 1 S Lebanon Street Chammas Bldg Egypt PO Box 11 6274 ORASCOM Dora Beirut Onsi Sawiris amp Co Phone Number 961 1 405 413 PO Box 1191 Fax 961 1 601 906 160 26th July Street Tel fax 3579 514 256 Cyprus Based Aguza Cairo Line Phone Number 202 3015287 Telex 42309 chacis le Fax 202 3442615 Telex 92768 orscm un Malawi Handled by HP South Africa Iran Islamic Republic of Evertech u 11 bis rue Toepffer Mauritius 1206 Geneve Handled by HP South Africa Phone Number 41 22 346 92 92 Fax 41 22 346 86 91 Telex 421 787 184 Chapter 5 Service and support EN Morocco SICOTEL Complexe des Habous Tour C avenue des Far Casablanca 01 Phone Number 212 02 31 22 70 Fax 212 02 31 65 45 Telex 27604 Mozambique Handled by HP South Africa Namibia Handled by HP South Africa Nigeria Management Information Systems Co Ltd 3 Gerrard Road PO Box 53386 Ikoyi Lagos Phone Number 234 1 2691307 Fax 234 1 2692755 Telex 23582 DATEC NG Oman IMTAC LLC PO Box 51196 Al Hayek
162. lable in the control panel print a control panel menu map 1 Atthe printer control panel press MENU until HFORMETION MEHL appears 2 Press ITEM until FEINT MENMU MEF appears 3 Press SELECT to print the menu map You might want to store the menu map near the printer for reference The content of the menu map varies depending on the options currently installed in the printer Many of these values can be overridden from the printer driver or software application For a complete list of control panel items and possible values see Appendix B To change a control panel setting see Control panel menus on page 32 Checking the printer configuration 151 Configuration page Use the configuration page to view current printer settings to help troubleshoot printer problems or to verify installation of optional accessories such as memory DIMMs paper trays and printer languages Note If an HP JetDirect print server card is installed HP LaserJet 4100N 4100TN and 4100DTN printers an HP JetDirect configuration page will print out as well To print a configuration page at the control panel 1 Press MENU until IMFOEMATION MEHU appears 2 Press ITEM until PFEZHT CONFIGURATION appears 3 Press SELECT to print the page Note the pages since last maintenance The next page contains an example of the configuration page The content of the configuration page varies depending on the options currently installed in the pri
163. lay is blank and the printer s fan is off Check the power EN cord connections and the power switch Plug the printer into a different outlet Check that the power supplied to the printer is steady and meets printer specifications see Electrical specifications on page 201 The display is blank but the printer s fan is on Press any control panel key to see if the printer responds Turn the printer off and then turn the printer on The display is in the wrong language e Turn the printer off Hold down SELECT while turning the printer on Press VALUE to scroll through the available languages Press SELECT to save the desired language as the new default Press Go to return to YES 3 The display shows garbled or unfamiliar characters e Make sure the desired language is selected from the control panel Turn the printer off and then turn the printer on Go to step 2 A message other than EEDD S displayed e Goto Understanding printer messages on page 111 Determining printer problems 137 I CO 9 2 Can you print a configuration page see YES 3 Goto step 3 Configuration page on page 152 NO y A configuration page does A blank page prints e Check that all trays are properly Check that the sealing loaded adjusted and installed in the printer From the computer check the print queue or print
164. ldwide country region sales and service offices 175 Spain Barcelona Hewlett Packard Espanola S A Avda Diagonal 605 08028 Barcelona Phone Number 34 93 401 91 00 Fax 34 93 430 84 68 Madrid Hewlett Packard Espanola S A Crta N VI km 16 500 28230 Las Rozas Madrid Phone Number 34 91 6311323 Fax 34 91 6311469 Sevilla Hewlett Packard Espanola S A Avda Luis de Morales 32 Edifico Forum planta 3 amp supa modulo1 41018 Sevilla Phone Number 34 95 455 2600 Fax 34 95 455 2626 Valencia Hewlett Packard Espa ola S A Plaza de Am rica 2 2B Edificio Zurich 46004 Valencia Phone Number 34 96 398 2200 Fax 34 96 398 2230 Vizcaya Avda de Sugaazarte Hewlett Packard Espanola S A Avda de Zugazarte 8 Edif El Abra 4 48930 Las Arenas Guecho Phone Number 34 94 481 80 00 Fax 34 94 481 80 40 Sweden Kista Hewlett Packard Sverige AB Skalholtsgatan 9 164 97 Kista Phone Number 46 8 444 22 77 Fax 46 8 444 25 25 E Mail Address test measurement sweden hp com I CO 9 Goteborg Ukraine Hewlett Packard Sverige AB S amp T Ukraine Ltd Vadursgatan 6 50 Popudrenko Street Box 5328 _ 243660 Kiev S 402 27 GOTEBORG Phone Number 380 44 559 4763 Sweden Fax 380 44 559 5033 E Phone Number 46 31 35 18 00 Fax 46 31 35 18 99 l l United Kingdom Hewlett Packard Limited T4 Switzerland Cain Poad Berne ns Hewlett Packard Schweiz AG RG12 IHN Elektronische Me t
165. mation form WHO IS RETURNING THE EQUIPMENT Date Person to contact Phone E Alternate contact Phone Return shipping address Special shipping instructions WHAT IS BEING SENT i Model name Model number Serial number Please attach any relevant print outs when returning equipment DO NOT ship accessories that are not required to complete the repair manuals cleaning supplies etc WHAT NEEDS TO BE DONE Attach a separate sheet if necessary 1 Describe the conditions of the failure What was the failure What were you doing when the failure occurred What software were you running Is the failure repeatable 2 If the failure is intermittent how much time elapses between failures 3 Is the unit connected to any of the following Give manufacturer and model number Personal computer Modem Network 4 Additional comments HOW WILL YOU PAY FOR THE REPAIR J Under warranty Purchase received date Enclose proof of purchase or receiving document with original received date L Maintenance contract number Purchase order number Except for contract and warranty service a purchase order number and or authorized signature must accompany any request for service If standard repair prices do not apply a minimum purchase order is required Standard repair prices may be obtained by contacting an HP authorized Repair Center Authorized signature Phone 1 1 A Billing address Special billing i
166. mbia Handled by HP South Africa Zimbabwe Handled by HP South Africa 186 Chapter 5 Service and support EN I CO y EN Specifications I Overview CO 9 This appendix includes e paper specifications e printer specifications e product compatibility matrix Overview 187 Paper specifications Note CAUTION HP LaserJet printers produce excellent print quality This printer accepts a variety of media such as cut sheet paper including recycled paper envelopes labels transparencies and custom size paper Paper properties such as weight grain and moisture content are important factors affecting printer performance and output quality The printer can use a variety of paper and other print media in accordance with the guidelines in this manual Paper that does not meet these guidelines may cause the following problems e poor print quality increased paper jams premature wear on the printer requiring repair For best results use only high quality media such as HP brand paper and print media Hewlett Packard Company cannot recommend the use of other brands Because they are not HP products HP cannot influence or control their quality It is possible for paper to meet all of the guidelines in this manual and still not produce satisfactory results This might be the result of improper handling unacceptable temperature and humidity levels or other variables over which Hewlett Packard has
167. min o HP Web JetAdmin online help for details on alerts and how to set them up Embedded web server e Embedded web server on page 251 for general information about the embedded web server Embedded web server online help for details on alerts and how to set them up 94 Chapter 3 Printer maintenance EN A Problem solving Overview This chapter will help you to troubleshoot and solve printer problems Clear paper jams Occasionally paper can jam during printing This section will help you to locate paper jams properly clear them from the printer and solve repeated paper jams Understand Many different messages can appear on the printer control panel printer messages reat Some n ue tell the printer s current status such as MITTAL nel messages require an action such as CLOSE TO Many of these messages are self explanatory er some messages indicate a problem with the printer or request further action or description This section lists these types of messages and tells what to do if a message persists Correct output The printer should produce print jobs of the highest quality If print quality problems jobs do not look sharp and clear defects such as lines specks or smears appear on the page or paper is wrinkled or curled use this section to troubleshoot and solve the output quality problem Determine printer Before you can fix a printer problem you must understand where problems the problem lies Use the flowchart
168. n o ooooo 232 Saving resources permanent resources 232 Installing EIO cards mass StoraQ oooooooooo 233 Appendix D Printer commands Overview 2 ee hers 235 Understanding PCL 5e printer command syntax 236 Combining escape sequences 000 eens 237 Entering escape characters o oooooomomoo 237 Selecting PCL 5efonts 22220 ee 238 Common PCL 5e printer commands 239 Appendix E Regulatory information FCC regulations ax er de aede aca a ae shed ts op 243 Environmental product stewardship program 244 Protecting the environment 000000 e eae 244 Material safety data SheetS o o ooooooooo 246 Safety statements 0 0 0 0 noo 248 Laser safety statement 2 0 00 cece eee ees 248 Canadian DOC regulati0nS o oooooooooo 248 EMI statement Korea llli 248 VCCI statement Japan l l 248 Laser statement for Finland o ooooooo 249 Contents 7 Appendix F Embedded web server OvervieW acd ac ied on ar ERE ee are ar ea ao ae a 251 Accessing the embedded web server 000000es 252 Embedded web server Pages 2 222 aaraa cee eee eee 252 E Home PAGES 2 dcs deca undi be der oca eee dea ui gan fo desea 253 Device pages 1 ee ernennen nn 253 Network pages lseleeee rne 254 Index
169. n on page 69 or set tray 1 for manual feed as explained in Manually feeding paper from tray 1 on page 71 68 Chapter 2 Printing tasks EN EN Customizing tray 1 operation The printer can be set to print from tray 1 as long as it is loaded or to print only from uA h i PIS e type ol paper a Is ial ae requested Set TRA i MO LEST or TERY rE in the Paper Handling Menu at the ove sonal pel see Paper Handling Menu on page 210 Setting Explanation TERY d Means that the printer usually pulls paper from MODEZFIEST tray 1 first unless it is empty or closed If you do not keep paper in tray 1 all the time or you use tray 1 only for Lili un paper keep the default setting of 7 i MODE FIEST in the Paper Handling Menu Means that the printer treats tray 1 like trays 2 3 ETTE and 4 Instead of looking for paper in tray 1 first the printer pulls paper from the tray that matches type and size settings selected from the software When TEY i HODEZCHSSETTE is set an option appears in the paper Handling Menu to configure size as well as type settings for tray 1 Through the printer driver you can select paper from any tray including tray 1 by type size or source To print by type and size of paper see Printing by type and size of paper locking trays on page 70 Advanced printing tasks 69 Printing by type and size of paper locking trays You can configure the printer to select paper by type suc
170. n see the user guide that came with the HP Fast InfraRed Receiver If your operating system does not have infrared software installed contact your computer manufacturer for drivers and installation instructions Setting up to print with Windows 9x Before launching the InfraRed Driver complete the following steps 1 Click Start click Settings and then click Printers 2 Select the HP LaserJet 4100 4100N 4100TN or 4100DTN as your default printer 3 While in the same Printers folder choose Properties Details and make sure that Virtual Infrared LPT Port is selected 4 Select the file to print Setting up to print with Macintosh computers The first step for setting up an infrared printer is creating a Desktop Printer icon using the Desktop Printer Utility By default the Desktop Printer Utility is located in the Apple Extras Apple LaserWriter folder on the hard drive Printer IR will not be an option if the Infrared Control Panel and extensions are not active In addition the infrared print capability is possible only with the HP LaserWriter version 8 6 driver or later A 1 Launch the Desktop Utility 2 Select Printer IR Infrared and click OK v 80 Chapter 2 Printing tasks EN Note Note EN 3 Change PostScript Printer Description PPD File to match the printer On the File menu select Save 5 Enter aname and location for the desktop printer icon and click OK Once the icon is on the desktop or sa
171. n Menu This menu contains printer information pages that give details about the printer and its configuration To print an information page scroll to the desired page and press SELECT Information Menu Item Explanation The menu map shows the layout and current settings of the control panel menu items For more information see Checking the printer configuration on page 151 I CO 9 PEINT The configuration page shows the printer s current configuration If COME TGUEDT EON an HP JetDirect print server card is installed HP LaserJet 4100N 4100TN 4100DTN printers a JetDirect configuration page will print out as well For more information see Configuration page on page 152 eit THT The PCL font list shows all the PCL fonts currently available to the EOL FOMT LIST printer For more information see PCL or PS font list on page 156 PRIHT The PS font list shows all the PS fonts currently available to the ps EnHT LIST printer For more information see PCL or PS font list on page 156 This item appears only when a mass storage device such as an optional flash DIMM or hard disk accessory containing a recognized file system is installed in the printer The file directory shows information for all installed mass storage devices For more information see Printer memory and expansion on page 229 The event log lists printer events or errors This item allows you to view the most re
172. n the background of each page in a document Check the driver for available options or see the printer driver online help for more information 66 Chapter 2 Printing tasks EN Different first page Follow these instructions for printing a first page that is different from other pages in the print job 1 For Windows select Use different paper for first page in your printer driver Choose one tray or Manual Feed for the first page E and one of the other trays for the remaining pages Place the paper for the first page in tray 1 or whichever tray you selected For manual feed place paper in tray 1 after the job is sent to the e printer and the printer requests paper For loading tray 1 place the paper with the side to be printed up the top of the page facing the rear of the printer p For Macintosh computers select First from and Remaining from in the print dialog box Note Where and how you make selections depends on your software application or associated printer driver Some options may only be available through the printer driver 2 Load the paper for the remaining pages of the document into another tray You may select the first and remaining pages by type of paper For more information see Manually feeding paper from tray 1 on page 71 Printing multiple pages on one sheet of paper n up You can print more than one page on a single sheet of paper This feature is available in some printer drivers
173. ne htmi or by calling Hewlett Packard Please refer to your printer User Guide for the telephone number For highest print quality always use genuine Hewlett Packard LaserJet Supplies HP Part Numbers C8057A CB8058A HP Part Number Toner Low Reached 110V Toner Out Reached 220V Estimated Pages Remaining 9 461 Based on this printer s historical page coverage of 1256 Total Pages Printed 778 Page Count by Paper Size A3 Ledger 0 Legal 56 44 Letter 676 B5 Executive 34 Envelope 12 Custom Other 0 Number of Jobs Processed 527 Total Printer Page Count 123 456 Preventative Maintenance Interval 200 000 Pages until next Maintenance 76 544 Serial Number of this printer A 34598725 Cartridge Manufacture Date 01 17 2001 Cartridge Serial Number 58765432 Marked as Reordered NO Please return your used HP cartridge to Hewlett Packard For more information see Planet Partners at E http www hp convljsupplies planet recycle html E HP PLANET PARTH m Er red ER ERS el Local website for ordering supplies through the Internet Information about the amount of toner available in the toner cartridge toner cartridge part number and estimated pages remaining for the amount of toner left in the cartridge Statistics on total number of pages and jobs processed Toner cartridge manufacture date and serial number Website for information about returning used HP toner cartridges A gauge to le
174. nel 30 envelope size 210 input output communication 222 jam recovery 220 maintenance message 220 number of quick copy jobs 221 Solaris installing printer software 41 used with HP Web JetAdmin 41 space requirements 200 spare parts after production has stopped 246 special paper printer driver versus software program 32 manually feeding 71 printer personality language 221 protocol 225 PS error page 221 RAM disk 221 saving at control panel 30 saving printer 66 toner low and toner out 219 verifying current 151 viewing control panel 32 shaking toner cartridges 86 shelf life of toner cartridges 85 shiping equipment 165 SIMMs compatibility with printer 229 sizes 189 printing by 70 scaling pages 66 ordering 21 specifications acoustic emissions 202 card stock 198 electrical 201 envelope feeder 197 envelopes 197 environmental 201 general 202 heavy paper 198 humidity 202 labels 196 memory 202 paper 188 printer 200 transparencies 196 setting default image size for paper 213 specks on page problem 130 setting for envelopes 210 speed setting for short and long edges of custom printer 16 paper 214 setting for tray 1 210 supported for paper in duplexer 191 supported for paper in envelope feeder 191 supported for paper in tray 1 189 supported for paper in trays 2 3 4 190 skewed page problem 134 slides See transparencies slow print speed problem 140 slow printing setting 212 small paper prin
175. ng copies of a job held on the printer s hard disk accessory from the control panel 1 Press MENU repeatedly until ICH COP JOBS MENU appears P 2 Press ITEM until the desired user name appears 3 For Macintosh computers only The user name appears on the first line of the display and the job name appears on the second line of the display After you have selected the desired user name using ITEM press VALUE until the desired job name appears Press SELECT to select the job COF 1TES 1 appears Press VALUE until the desired number of copies appears Press SELECT to print the job 74 Chapter 2 Printing tasks EN Note EN Deleting a held job When a user sends a proof and hold job the printer automatically deletes that user s previous proof and hold job If there is not a proof and hold job already for that job name and the printer needs additional space the printer may delete other proof and hold jobs starting with the oldest one If you turn the printer off all quick copy proof and hold and private jobs are deleted A job can also be deleted from the control panel 1 Press MENU repeatedly until 17H COP JOBS MENU appears Press ITEM until the desired user name appears For Macintosh computers only The user name appears on the first line of the display and the job name appears on the second line of the display After you have selected the desired user name using ITEM press VALUE until the desired job name appears
176. no control Before purchasing a large quantity of paper make sure it meets the requirements specified in this user guide and in the HP LaserJet Printer Family Paper Specification Guide To order the guide see Ordering information on page 22 or visit the supplies website at http www hp com go ljsupplies Always test paper before purchasing a large quantity Using paper outside HP specifications may cause problems for the printer requiring repair This repair is not covered by the Hewlett Packard warranty or service agreements 188 Appendix A Specifications EN Supported sizes and weights of paper Supported sizes and weights of paper one sided printing tray 1 Size Dimensions Weight Capacity Li Paper custom 76 by 127 mm minimum size 3 by 5 in 60 to 199 g m 100 sheets of 75 g m e Paper maximum 216 by 356 mm 16 to 53 Ib 20 Ib paper size 8 5 by 14 in Thickness Transparencies 0 099 to 0 114 mm 50 transparencies 0 0039 to 0 0045 in paper Tikness Labels es de 0 127 mm to 0 178 mm 50 labels l 0 005 to 0 007 in 2 Envelopes a0 10 envelopes 20 to 28 lb a See Supported sizes and weights of paper duplex printing accessory duplexer on page 191 for two sided printing b The printer supports a wide range of paper sizes Check the printer software for supported sizes To print custom size paper see Printing cards custom size and heavy paper on page
177. nstructions y 166 Chapter 5 Service and support EN Hewlett Packard limited warranty statement HP PRODUCT DURATION OF WARRANTY HP LaserJet 4100 4100N 1 year return to HP or 4100TN 4100DTN Authorized Dealer EN HP warrants to you the end user customer that HP hardware accessories and supplies will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products may be either new or equivalent in performance to new HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software which does not execute its programming instructions due to such defects HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use Warranty d
178. nt 249 FIR Fast Infrared See Fast Infrared FIR first page printing different 67 Fit Page 10 Fit Visible 10 Fit Width 10 fixed spaced fonts 238 flaps on envelopes 197 flash DIMMs description 229 failure 114 ordering 22 write protected 114 flash file failed operation 114 full 114 flash memory downloading 37 initializing 37 Flip Pages Up binding option 52 flowchart for troubleshooting printer problems 137 font list description 156 printing 156 font lists See PCL font list PS font list fonts fixed space 238 information about 156 internal 156 not supported 33 on printer CD 33 ordering DIMMs 22 PCL bitmap 37 point sizes 238 printer features 16 printing list of 156 proportional spaced 238 selecting PCL 238 selection commands for printer 241 setting Courier 216 setting number for PCL 215 setting PCL font point size 215 setting pitch for PCL 215 setting source 214 soft 156 symbol sets 238 troubleshooting for Macintosh 144 TrueType 37 verifying installed for printer 153 form length 214 form Service Information 166 fraud hotline 161 frequent paper jams solving 110 front panel See control panel fuser cleaning 91 clearing jams 107 configuring mode 212 error message 122 location 20 paper wrapped around 116 removing 107 replacing 93 setting for rough and heavy paper 212 setting for transparencies 212 speed 16 G genuine HP toner cartridges 84 Getting Started Guide 13 glossy
179. nt page Click on a thumbnail to move to the page it represents Finding words Use the Find command to find part of a word a complete word or multiple words in the active document Click on the Find button or choose Find from the Tools menu Printing the document To print selected pages From the File menu choose Print Choose A Pages In the From and To boxes type the range of pages you wish to print Then click OK How to use this online user guide 11 Note To print the whole document From the File menu choose Print Choose All n pages n represents the total number of pages in the document then click OK TT TT TT 7 Go to http www adobe com for the latest versions and additional languages of Adobe Acrobat Reader 12 About this guide EN Where to look for more information Several references are available for use with this printer Additional ME information is available at http www hp com support lj4100 Setting up the printer e2 O Getting Started Guide Information for setting up your printer p Getting Started as well as tips and quick information for using the printer Quick Reference For additional copies contact HP DIRECT at 800 538 8787 U S or contact your HP authorized dealer HP JetDirect Print Server Administrator s Guide Information for configuring and troubleshooting the HP JetDirect print server available on the CD that came with the printer
180. ntax 236 compact disc for HP Support Assistant 160 for service parts information 160 compact disc for software and documentation ordering 33 software included 33 compatibility between printer products 203 SIMM 229 configuration bundles available for printer 18 current printer 205 obtaining information with embedded web browser 251 Configuration Menu 111 219 configuration page blank page prints 138 cannot print 138 description 153 location in control panel menus 208 printing 152 printing with embedded web server 251 configuration page embedded web server EN 253 configure printer page embedded web server 253 configuring alerts 94 control panel messages 40 custom paper 213 embedded web server language 254 fuser mode 212 HP JetDirect card with embedded web server 254 network parameters 225 Novell NetWare parameters 41 number of quick copy jobs 221 printer 13 printer drivers 36 printer for IP printing 40 printer password 40 printer personality language 221 printer reaction to errors 220 printers connected to network with HP JetDirect print server 41 RAM disk settings 221 response to toner low 87 response to toner out 87 toner low and toner out settings 219 consumables See supplies consumption power 201 saving energy 244 saving paper 244 saving toner 244 contact information page embedded web server 254 control panel label 29 message 31 changing settings 32 configuring messages 40 description 205 des
181. nter Note You can also obtain configuration information from the embedded web server For details see Embedded web server on page 251 152 Chapter 4 Problem solving EN EN Printer Information Event Log Installed Personalities and Options Memory Security Paper Trays and Options Configuration page HP LaserJet 4100 Series printers US Configuration Page Printer Information XX XXXXXXXXXXXXXXXXXAXXK XXXXXXXXX XXXXXXXXXXXXXXXXXAXXXXXXXK XX900000000000000000C XX9000000000000000000000 X0000000000000000000000000000000000000000000000 XXXXXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX XXXX XXXXXXXXXXX XXXXXXXXXXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXXXXX Event Log Security j XXXXXXXXXXXXX X XXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXXXXXXXX e X009000000000000000 Q000000 XX Installed Personalities and Options j Paper Trays and Options XXXX X XXXXXXXXXX XXXXXXXXXXXXXXX XXXXXXXXXXX KY XXX XXXX XX900000000000C XXXXXXXXXXX Lists the serial number HP JetSend IP addresses page counts and other information for the printer Lists the number of entries in the event log the maximum number of entries viewable and the last three entries Lists all printer languages that are installed such as PCL and PS and lists options that are installed in each DIMM slot and EIO slot Lists printer memory PCL Driver Work Space DWS and I O buffering and resource
182. nting common method Preferences or Properties Windows 3 1x and From the File menu click Print click From the Windows control panel Windows NT 3 51 Printers and then click Options double click Printers highlight the The actualsteps canvary thisisthe printer and click Setup most common method Note Settings in the printer driver and software application override control panel settings Software application settings override printer driver settings A wv 36 Chapter 1 Printer basics EN Note EN Choose the right printer driver for your needs Choose a printer driver based on the way you use the printer e Use the PCL 6 driver to take full advantage of the printer s features Unless backward compatibility with previous PCL drivers or older printers is necessary the PCL 6 driver is recommended e Use the PCL 5e driver if you want print results to look comparable to those from older printers or for font DIMM support e Use the PS driver for compatibility with PostScript Level 2 Certain features are not available in this driver e The printer automatically switches between PS and PCL printer languages Printer driver help Each printer driver has help screens that can be activated either from the Help button the F1 key or a question mark symbol in the upper right corner in the printer driver depending on the Windows operating system used These help screens give detailed information about the specific driver
183. o Paulo Hewlett Packard Brasil SA R Aruna 125 Tambore Barueri SP 06460 101 Phone Number 011 829 6612 Fax 011 829 0018 Rio de Janeiro Hewlett Packard Brasil Rua Lauro Mueller 116 Grupo 803 Edificio Torre Rio Sul 22290 160 Botafogo Rio de Janeiro Phone Number 55 21 541 4404 Fax 55 21 295 2195 Worldwide country region sales and service offices 177 Chile ASC S A Multi Industry Los Alerces 2363 Santiago Chile Phone Number 56 2 237 0707 Fax 56 2 239 7179 COASIN Chile Ltda Telecom Holanda 1292 Santiago Chile Phone Number 562 225 0643 Fax 562 274 4588 Rimpex Chile Datacom Avda Pedro de Valdivia 1646 Santiago Chile Phone Number 562 340 7701 7702 Fax 562 274 4107 Colombia Instrumentacion Ltda Calle 115 No 11 A 10 Bogota Colombia Phone Number 57 1 612 1313 Fax 57 1 612 0805 Sycom S A Datacom Avenida El Dorado 9010 Bogota Colombia Phone Number 57 1 410 1303 Fax 57 1 410 1196 Costa Rica COASIN COSTA RICA S A Del Centro Cultural en San Pedro 200 Mts Norte 25 Mts Oeste Casa 3552 San Jos Costa Rica Phone Number 506 283 8325 Fax 506 225 6349 Dominican Republic Esacomp S A Calle Seminario No 55 Ens Piantini Santo Domingo Republica Dominicana Phone Number 809 563 6350 Fax 809 565 0332 I CO 9 Ecuador Paraguay Complementos Electr nicos S A Atendido por Uruguay Av General Enriquez 1
184. o change the Duplex setting from the Paper Handling Menu in the printer control panel to EP E e H Also in the Paper Handling Menu set Binding to long edge or short edge For more information see Layout options for printing both sides of paper on page 52 e Close the rear output bin to use the duplexer see Selecting the output bin on page 44 Opening the rear output bin disables the duplexer 50 Chapter 2 Printing tasks EN EN Placement for paper requiring a specific orientation Several kinds of paper require a specific orientation when you duplex for example letterhead preprinted paper and paper with watermarks and prepunched holes The duplexer prints the second side of paper first Orient paper in the trays as shown below Trays 2 3 4 For tray 1 load the front side facing down and the top toward you For all other trays load the front side facing up and the top toward the printer Printing both sides of paper optional duplexer 51 A wv Layout options for printing both sides of paper The four duplex orientation options are shown below These options can be selected on the printer driver or from the printer control panel set E 3 from the Paper Handling Menu and CEIEHTHTIOH from the Pune Me 2 Long edge landscape 1 Long edge portrait e HT HE TITTY TI NO 1 Long edge portrait 2 Long edge
185. oes not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or e improper site preparation or maintenance TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Some countries states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from country to country state to state or province to province Hewlett Packard limited warranty statement 167 GR GR FAA A wv 7 TOTHE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries states or provinces do not allow the exclusion or limitat
186. offers magnification level choices that control how the page fits on screen E 5 Fit Page scales the page to fit within the main window Fit Width scales the page to fit the width of the main window Fit Visible fills the window with the page s content area only To increase magnification Select the zoom in tool and click on the document page to double the current magnification To decrease magnification Select the zoom in tool while holding down Ctrl Windows and UNIX9 or Option Macintosh and click the center of the area you want to reduce 10 About this guide EN mum Emm O EN Paging through a document The following options are available for paging through a document To go to the next page Click the Next Page button in the toolbar or E press the Right Arrow or Down Arrow To return to the previous page Click the Previous Page button in e2 the toolbar or press the Left Arrow or Up Arrow To go to the first page Click the First Page button in the toolbar p To go to the last page Click the Last Page button in the toolbar To jump to a specific numbered page Click the page number box in the status bar at the bottom of the main window type the page number and click OK Browsing with thumbnails A thumbnail is a miniature view of each document page You can display thumbnails in the overview area Use a thumbnail to jump quickly to a page and to adjust the view of the curre
187. oftware as defined in DFARS 252 227 7013 Oct 1988 DFARS 252 211 7015 May 1991 or DFARS 252 227 7014 Jun 1995 as a commercial item as defined in FAR 2 101 a or as Restricted computer software as defined in FAR 52 227 19 Jun 1987 or any equivalent agency regulation or contract clause whichever is applicable You have only those rights provided for such Software and any accompanying documentation by the applicable FAR or DFARS clause or the HP standard software agreement for the product involved HP software license terms 171 I P A wv Worldwide country region sales and service offices Note Before calling an HP Sales and Service office be sure to contact the appropriate Customer Care Center number listed in the HP Customer Care Service and Support section Products should not be returned to these offices Product return information is also available through the appropriate HP Customer Care Center see HP Customer Care Service and Support on page 157 Europe Albania Gener Al sh p k Hewlett Packard Distributor Tirana Trade Centre Hr Durresit Tirana Phone Number 355 42 23519 Fax 355 42 27966 Austria Wien Hewlett Packard Ges m b H Elektronische Me technik Lieblgasse 1222 Vienna Phone Number 01 25000 7006 Fax 01 25000 6558 Belarus Belhard 709 2 Melnicayte Street Minsk 220600 Phone Number 375 172 238985 Fax 375 172 268426 Belgium Hewlett
188. ol after removing them from the printer e Select the transparency paper type from the printer driver so that the printer uses the low fuser mode that is best for printing them e l two or more transparencies feed at the same time try fanning the stack IN SZ N K E ES iy W O Di I d a Jl 62 Chapter 2 Printing tasks EN Note EN Printing cards custom size and heavy paper Custom size paper can be printed from any tray For paper specifications see Paper specifications on page 188 Tray Minimum size Maximum size Tray 1 76 by 127 mm 216 by 356 mm 3 by 5 in 8 5 by 14 in Tray 2 3 or 4 148 by 210 mm 216 by 356 mm 5 8 by 8 2 in 8 5 by 14 in The maximum paper weight is 199 g m 53 Ib from tray 1 and 105 g m 28 Ib from trays 2 3 and 4 To prevent curl and other problems heavy paper and very small custom size paper should be printed from tray 1 to the rear output bin Open the rear output bin to use it see Printing to the rear output bin on page 45 The printer control panel can be set for one custom size at a time Do not load more than one size of custom paper into the printer Guidelines for printing custom size paper e Do not attempt to print on paper smaller than 76 mm 3 in wide or 127 mm 5 in long e Inthe software application set page margins at least 4 23 mm 0 17 in away from the edges e Feed short edge first
189. omplex pages take longer to print Position the HP Fast InfraRed Receiver within the range of operation described in the user guide for the HP Fast InfraRed Receiver Make sure that no object is blocking the connection This object could be a hand paper books or even bright light Make sure that the two IR ports are clean free from dirt and grease Bright light of any kind sunlight incandescent light fluorescent light or light from an infrared remote control such as those used for TVs and VCRs shining directly into one of the IR ports might cause interference Make sure that no bright light is shining directly into either IR port Position the portable device closer to the FIR port on the printer The printer prints only part of a page or document 148 Chapter 4 Problem solving The connection has been broken during transmission If you move the portable device during transmission the connection can be broken IRDA compliant devices are designed to recover from temporary connection interruptions You have up to 40 seconds to re establish the connection depending on the portable device being used I a A wv Troubleshooting HP Fast InfraRed Receiver problems continued Item Explanation The print job has been If the connection is broken before the entire print job has been properly sent but the transmitted to the printer printing has not yet started the printer printer will not print may not
190. oner cartridge e press GO the printer will print the current job If you want the printer to continue printing when Taiik OLT appears change the TONER IT menu item on the Print Quality Menu from STOF tO CONTINUE See TONER OUT STOP on page 219 Subsequent jobs will corine to print indefinitely while TGHER OUT is displayed Managing the toner cartridge 87 Cleaning the printer General guidelines Follow the cleaning procedure on the following page every time you E change the toner cartridge or whenever print quality problems occur As much as possible keep the printer free from dust and debris e Clean the outside of the printer with a slightly water dampened e cloth O e Clean the inside with a dry lint free cloth CAUTION Do not use ammonia based cleaners on or around the printer p While cleaning the printer be careful not to touch the transfer roller the black rubber roller located underneath the toner cartridge Skin oils on the roller can cause print quality problems 88 Chapter 3 Printer maintenance EN Cleaning procedure 1 Turn the printer off and unplug the power cord 2 Open the top cover and remove the E toner cartridge WARNING Avoid reaching too far into the printer The adjacent fusing area might be hot CAUTION p To prevent damage to the toner cartridge do not expose it to light for more than a few minutes 3 Wipe any du
191. oner cartridge has far exceeded its rated usage of 10 000 pages for example printing a AaBbCc very large quantity of pages with very little toner coverage AaBbCc AaBbCc I 1 Replace the toner cartridge D 2 Reduce the number of pages that you print with very low toner coverage 3 Use the 6 000 page cartridge if you cannot reduce the number of O pages with very little toner coverage part number C80614A meee White spots on black RES EN 1 Print a few more pages to see if the problem corrects itself dE Make sure that paper type and quality meet HP specifications see Paper specifications on page 188 2 E 3 Make sure that the environmental specifications for the printer are being met see General specifications on page 202 4 Replace the toner cartridge 136 Chapter 4 Problem solving EN Determining printer problems Note Troubleshooting flowchart If the printer is not responding properly use the flowchart to determine the problem If the printer does not pass a step follow the corresponding troubleshooting suggestions If you cannot resolve the problem after following the suggestions in this guide contact an HP authorized service or support provider see HP Customer Care Service and Support on page 157 Macintosh users For more troubleshooting information see Troubleshooting flowchart for Macintosh users on page 143 1 Does the control panel display READY NO y The disp
192. onfigured for that network before you can print For Microsoft and Novell NetWare networks you can use the printer installation software For other E options refer to the HP JetDirect Print Server Administrator s Guide included with printers that contain an HP JetDirect print server Use the Customization Utility option to create a set of disks with the exact software you want the end users to use This allows you to O distribute drivers without distributing administration software to end users ie Access the Windows printer driver To configure the driver access it in one of the following ways Temporarily change settings Change default settings Operating system from a software application across all applications Windows 9x From the File menu click Print and Click the Start button point to then click Properties The actual Settings and then click Printers steps can vary this is the most Right click the printer icon and common method choose Properties Windows NT 4 0 From the File menu click Print and Click the Start button point to then click Properties The actual Settings and then click Printers steps can vary this is the most Right click and choose Document common method Defaults or Properties Windows 2000 From the File menu click Print and Click the Start button point to then click Properties The actual Settings and then click Printers steps can vary this is the most Right click and choose Pri
193. only after the F PRINTER Mi PCE message o displays OFF The PERFORM PRINTER E message will be cleared but will r return a 5 of the printer maintenance interval if the printer has been used without a new printer maintenance kit being installed The message should be turned off only while waiting for the printer maintenance kit to be installed If the required maintenance is not performed the printer s performance will degrade For more information see Performing preventative maintenance on page 93 To order the Printer Maintenance Kit see Ordering information page 22 EN I CO 9 Configuration Menu continued Item Values Explanation PRINT PS ERRORS Select to print the PS error page when PS OFF i errors occur DisrteniT DEF Determine how the RAM disk is configured nu This item appears only if there is no optional nii hard disk accessory installed and the printer has at least 16 MB of memory The RAM disk i IS disabled IM t The RAM disk is enabled Configure the amouhi of un to on usog pero the following item DISKE SIZE Note the a is changed from ZFF to GH or from AFF to ALTO the printer will a reinitialize ion it becomes idle ito 38 opecifies the number of quick copy jobs that can be stored on the printer s hard disk accessory Sets the amount of time that held jobs are kept before being automatically deleted from the queue GLTO Select the default p
194. ope feeder for O installation instructions P You might need to configure the printer driver to recognize the envelope feeder See the printer driver online help for details Helease lever Envelope weight Tray extension Printing special paper 57 58 Chapter 2 Printing tasks Inserting and removing the envelope feeder 1 Open tray 1 2 Remove the plastic cover from the printer Replace the cover when the envelope feeder is not attached 3 Insert the envelope feeder into the printer until it locks into place The connector on the top right side of the envelope feeder fits into the plug in the printer Pull gently on the envelope feeder to be sure that it is securely in place 4 To remove the envelope feeder press the release button on the left side and pull the envelope feeder away from the printer EN EN Loading envelopes in the envelope feeder Note Print only on envelopes approved for use in the printer see Printing envelopes on page 55 and Envelopes on page 197 1 Fold down the tray extension Lift the envelope weight 2 Squeeze the release lever on the left envelope guide and slide the guides apart 3 Load envelopes into the envelope feeder with the side to be printed facing up and the postage end toward the printer Push the envelopes into the envelope feeder as far as they will go without forcing them Push the bottom envelopes in slig
195. or the printer home page This takes you to the printer status page See Accessing the embedded web server on page 252 2 On the left side of the screen click Supplies Status This takes you to the supplies status page which provides toner level information See Supplies status page on page 154 for information on the supplies status page Managing the toner cartridge 85 Using printer software Three things are required to use this feature e the Supplies Information and Ordering software must be installed on your computer use the custom installation option to install this software e the printer must be directly connected to your computer parallel you must have access to the World Wide Web 1 Atthe bottom right of your screen in the system tray double click the Printer icon This opens the status window 2 On the left side of the status window click the Printer icon from which you wish to obtain status 3 At the top of the status window click the Supplies link You can also scroll down to Supplies Status Note If you want to order supplies click Order Supplies This opens a browser that produces a URL from which to purchase consumables Select the supplies you wish to order and finish the ordering process Using HP Web JetAdmin In HP Web JetAdmin select the printer device The device status page shows toner level information Cartridge interaction shaking When you install a toner ca
196. ored under the same user and job name and the printer needs additional space the printer may delete other quick copy jobs starting with the oldest job The default number of quick copy jobs that can be stored is 32 The number of quick copy jobs that can e Storeu IS set Tu the control panel see the description of GUICE COPY on page 221 If you turn the printer off all quick copy proof and hold and private jobs are deleted A quick copy job can also be deleted from the control panel or from HP Web JetAdmin 1 Press MENU repeatedly until GU ick COP JOBS MENU appears Press ITEM until the desired user name appears For Macintosh computers only The user name appears on the first line of the display and the job name appears on the second line of the display After you have selected the desired user name using ITEM press VALUE until the desired job name appears 4 Press SELECT to select the job i appears 5 Press VALUE until GELETE E appears Press SELECT to delete the job Job retention features 73 CO 9 A wv Proofing and holding a job The proof and hold feature provides a quick and easy way to print and proof one copy of a job and then print the additional copies To permanently store the job and prevent the printer from deleting it ME when space is needed for something else select the Stored Job option in the driver 7 Printing the remaining copies of a held job e O The user can print the remaini
197. ossible printer damage never try to print on both sides of an envelope Before you load envelopes make sure they are flat and not damaged or stuck together Do not use envelopes with pressure sensitive adhesive Printing special paper 55 I CO 9 Loading envelopes in tray 1 1 Open tray 1 but do not pull out the extension Most envelopes feed best without the extension However oversize envelopes might need the B 7 extension 2 Load up to 10 envelopes in the e center of tray 1 with the side to be printed facing up and the postage o end toward the printer Slide the envelopes into the printer as far as o I they will go without forcing them P ee 3 Adjust the guides to touch the TE SUR envelope stack without bending the ewe envelopes Make sure the envelopes fit under the tabs on the guides Note If envelopes curl use the rear output bin see Printing to the rear output bin on page 45 56 Chapter 2 Printing tasks EN Note EN Feeding envelopes automatically optional envelope feeder With the optional envelope feeder the printer will automatically feed up to 75 envelopes To print envelopes without an envelope feeder see Printing envelopes on page 55 ME The envelope feeder supports only standard size envelopes see Supported sizes and weights of paper optional envelope feeder on page 191 See the documentation included with the envel
198. out of toner MOM THU The printer will continue to print with the message displayed STOP he printer will stop printing and further aan is required For more information see Toner low and toner out conditions on page 87 EN Configuration Menu 219 Configuration Menu continued Item Values Explanation Set the amount of time that a clearable warning IS as on the printer control panel TOE 3 Warning messages display on the control el until the end of the job from which they were generated HH Warning messages display on the control panel until GO is pressed Determine how the printer reacts to errors GH If an error occurs that prevents printing the message will display and the printer will go offline for 10 seconds before returning online FE If an error occurs that prevents printing the message will remain on the display and the printer will remain offline until GO is pressed If the ias Is on a depuis an au pera want to turn POLONT tot Determine how the printer behaves when a paper jam occurs GUTO The printer automatically selects the best mode for printer jam recovery usually 2H This is the default setting GM The printer automatically reprints pages after a paper jam is cleared GFF The printer does not reprint pages a me a paper jam Printing performance might be increased with this setting 220 Appendix B Control panel menus ae item A S
199. paper on page 63 Printing small or narrow paper Follow the guidelines below if you will be printing primarily on small or narrow paper e Use the 6 000 page toner cartridge part number C8061A Toner might leak if large quantities of small or narrow media are printed using the 10 000 page cartridge part number C8061 X See Ordering information on page 22 e Print from tray 1 to the rear output bin if you experience problems such as paper jams or curl See Printing cards custom size and heavy paper on page 63 for further information on printing on non standard sizes Printing letterhead prepunched or preprinted paper single sided When printing letterhead prepunched or preprinted paper it is important to correctly orient the paper For instructions see the next page Follow the guidelines in this section for printing on one side only For guidelines on duplexing see Guidelines for printing both sides of paper on page 50 Printing special paper 53 For tray 1 load paper with the side to be printed facing up and the top short edge toward the printer Paper orientation for tray 1 For all other trays load paper with the side to be printed facing down and the top edge toward you Paper orientation for trays 2 3 and 4 54 Chapter 2 Printing tasks EN WARNING CAUTION EN Printing envelopes With the optional envelope feeder the printe
200. paper ordering 22 Go key 30 go to pages in online user guide 11 graphics memory for printing complex 229 vector 235 gray background problem 132 troubleshooting 192 EN EN guidelines card stock 63 199 custom size paper 63 duplexing 50 envelopes 55 197 labels 61 196 paper 188 192 transparencies 62 196 H hard disk accessory illustration 21 installing 233 ordering 22 hardware defects 167 packing 165 returning 165 shipping 165 warranty 167 246 heavy paper fuser mode 212 printing 45 63 specifications 198 held job deleting 75 printing 74 held job timeout setting 221 help control panel label 29 message 31 button in printer driver 37 embedded web server 252 exiting 31 fraud hotline 161 HP Support Assistant 160 language and in country options 163 online services 157 online user guide 14 31 printer driver 37 product repair assistance 162 screens 37 worldwide country region sales and service offices 172 worldwide support options 162 Illustration 21 installing 233 ordering cards 22 HP JetDirect Print Server Administrator s Guide 13 HP JetDirect print server card configuring network parameters 225 configuring with embedded web server 254 HP JetSend description 38 installing 38 website 38 HP LaserJet paper 22 HP LaserJet Printing System 34 HP LaserJet Utility description 40 on printer CD 33 HP Maintenance Agreement 165 HP Planet Partners program description 245 website 245 HP Resource Manage
201. per path Power connector Dust cover tray 2 dust cover not installed if duplexer is installed Parallel interface port Enhanced I O EIO slots Fast InfraRed FIR port for an optional FIR receiver Memory access door more than one DIMM can be installed O ON O C FP oa N Accessory interface port 10 Serial and model numbers under top cover 11 Toner cartridge access under top cover 20 Chapter 1 Printer basics EN Accessories and supplies You can increase the capabilities of the printer with optional accessories and supplies as shown below See Ordering information on page 22 A Note Use accessories and supplies specifically designed for the printer to ensure optimum performance The printer supports two enhanced input output EIO cards One of the card slots is already used in the HP LaserJet 4100N 4100TN 4100DTN for the HP JetDirect 10 100Base TX print server card i HP JetDirect print server EIO card Hard disk accessory EIO card Memory DIMM flash DIMM or font DIMM Duplex printing accessory duplexer for 2 sided printing Stackable 500 sheet paper tray maximum of two as shown here for a total input capacity of 1 600 sheets Envelope feeder v Q1 NN o EN Accessories and supplies 21 Ordering information Items and part numbers Use only parts and accessories specifically designed for this printer See the table ahead which is organized according to type
202. plies 160 during and after warranty period 165 fraud hotline 161 HP Support Packs 161 language and in country options 163 online product information 160 online services 157 Index 257 258 Index parts information 160 description 229 service agreements 160 expanding 229 worldwide support options 162 handling static electricity 230 Customization Utility 36 illustration 21 customizing installing 229 See also configuring ordering 22 tray 1 operating 69 printing font list 156 trays used for printing 68 directory of files printing 208 custom size paper disk guidelines for printing 63 failure 112 margins 63 failure RAM 116 printing 63 file system full 113 printing to rear output bin 45 file system full RAM 117 setting paper size 63 operation failed 113 supported sizes and weights intray 1 189 operation failed RAM 117 supported sizes and weights in trays 2 3 write protected 113 4 190 display panel See control panel distributing printer drivers 36 D DLC LLC setting 225 DOC Declaration of Conformity Canadian 248 U S 247 documentation accessory guides 14 additional information 13 Getting Started Guide 13 dark printing setting toner density 218 Data light 29 data transmitting speed 222 dBase entering escape characters in 237 Declaration of Conformity DOC Canadian 248 U S 247 HP Fast Infrared Receiver User Guide 14 decreasing page view 10 defaults 9 pag HP JetDirect Print Server Administrator s chang
203. pportPack is a packaged service agreement that upgrades your basic LaserJet product warranty 1 year and extends coverage to 5 years HP SupportPacks are sold by HP resellers and are available in either a shrink wrap version for a 3 year service package only you must register with HP to activate service or an electronic version for a 1 2 3 4 or 5 year service package you can register by fax or on the World Wide Web For ordering and pricing details contact your local HP reseller or visit the HP website at http www hp com go printerservices for more information HP fraud hotline Call the HP fraud hotline 1 877 219 3183 toll free in North America when you install an HP LaserJet toner cartridge and the printer message says the cartridge is non HP toner HP will help determine if the product is genuine and take steps to resolve the problem Your toner cartridge might not be a genuine HP toner cartridge if you notice the following e you are experiencing a high number of problems with the toner cartridge e the cartridge does not look like it usually does for example the pull tab or the box is different HP Customer Care Service and Support 161 A wv Customer support options worldwide Worldwide country region sales and service offices on page 172 contains addresses and phone numbers for countries regions not listed here HP Customer Care Center and product repair assistance for the U S and Canada
204. printing accessory for two sided printing flash storage for forms fonts and signatures expandable memory up to 256 MB two ElO slots for connecting to networks or additional devices HP JetSend enabled hard disk for job retention Printer features and benefits 17 Printer configurations This printer is available in four configurations HP LaserJet 4100 e 16MBRAM e 100 sheet paper tray e 500 sheet paper tray HP LaserJet 4100N e 32 MB RAM e HP JetDirect 10 100Base TX print server card for network connection e 100 sheet paper tray e 500 sheet paper tray HP LaserJet 4100TN e 32 MB RAM e HP JetDirect 10 100Base TX print server card for network connection e 100 sheet paper tray e two 500 sheet paper trays HP LaserJet 4100DTN e 32 MB RAM e HP JetDirect 10 100Base TX print server card for network connection e 100 sheet paper tray e two 500 sheet paper trays e duplex printing accessory duplexer 18 Chapter 1 Printer basics EN Printer parts and locations Printer parts front view HP LaserJet 4100 4100N printer Top output bin Control panel Additional memory can be O installed here le Top cover toner cartridge underneath Tray 1 100 sheet Paper level indicator Tray 2 500 sheet A wv EN Printer parts and locations 19 Printer parts back view Fuser can be removed to clear paper jams Rear output bin straight through pa
205. r availability for Macintosh 37 description 37 where to install 33 HP Software License Terms 170 HP Support Assistant 160 HP SupportPacks 161 246 HP UltraPrecise toner 16 HP Web JetAdmin 33 installing 41 using to check toner level 86 using to configure alerts 94 website 41 HP GL 2 commands 235 HP UX printer software 41 humidity specifications 202 l I O cards description 21 installing 233 I O communication settings 222 O Menu 222 high 1 and high 2 fuser mode settings 212 I O slots holding a job 74 home pages embedded web server 253 host systems 41 HP authorized resellers 160 HP Fast Infrared Receiver User Guide 14 HP fraud hotline 161 HP JetAdmin software using to set type and size settings 71 HP JetDirect print server communicating with 150 description 229 learning what is installed 229 location 20 I O timeout setting 222 IBM OS 2 printer driver 34 inches setting for custom paper sizes 214 incorrect fonts 144 increasing page view 10 index cards 198 Information Menu 208 Index 261 y 262 Index infrared installing software 80 printing with 80 input trays bad connection message 112 cannot feed paper 112 clearing paper jams 102 empty condition message 117 location 19 locking 70 orienting paper for duplexing 51 understanding order used 68 input output communication settings 222 inserting envelope feeder 58 installed personalities and options displayed on configuration page 153 installing ElO ca
206. r 3 Printer maintenance EN CAUTION EN Toner cartridge storage Do not remove the toner cartridge from its package until you are ready to use it The shelf life of a cartridge in an unopened package is approximately 2 5 years To prevent damage to the toner cartridge do not expose it to light for more than a few minutes Toner cartridge life expectancy The life of the toner cartridge depends on the amount of toner that print jobs require When printing text at 5 coverage an HP toner cartridge lasts an average of 10 000 or 6 000 pages depending on which toner cartridge is installed A typical business letter is about 5 coverage This assumes that print density is set to 3 and EconoMode is off These are the ee Lcd i ror details on elie settings see the description of i MODE and TOMER DEHSITY in Print Quality Menu on page 217 D At any time you can verify life expectancy by checking the toner level as described below Checking the toner level You can check the toner level using the printer control panel the embedded web server printer software or HP Web JetAdmin Using the printer control panel 1 Press MENU until IHFDEMATION MENU appears 2 Press ITEM until FRINT SUPPLIES STATUS FAGE appears 3 Press SELECT to print the supplies status page See Supplies status page on page 154 for information on the supplies status page Using the embedded web server 1 In your web browser enter the IP address f
207. r Internet access and can obtain the latest software If you do not have access to the Internet see HP Customer Care Service and Support on page 157 for information on obtaining the most g Z TT TT recent software HA Included with the printer is a CD containing the HP LaserJet Printing System On the CD are software components and drivers for end users and network administrators See the ReadMe wri file for the most current information O The CD includes software designed for end users and network administrators operating in the following environments P e Microsoft Windows 9x e Microsoft Windows NT 4 0 e Microsoft Windows 2000 e Apple Mac OS version 7 5 3 or greater e AutoCAD drivers versions12 15 Additional drivers and documentation for Windows NT 3 51 are available on the Internet Additional drivers font installer and documentation for Windows 3 1x are available on the CD that came with the printer 34 Chapter 1 Printer basics EN Note Note EN Printer drivers Printer drivers access the printer features and allow the computer to communicate with the printer via a printer language Check the ReadMe wri file provided on the CD for additional software included and supported languages Certain printer features are available only from the PCL 6 drivers See the printer software help for availability of features The following printer drivers are included with the printer The most
208. r cartridge life 169 A wv HP software license terms ATTENTION USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH BELOW USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS IF YOU DO NOT ACCEPT THESE LICENSE TERMS AND THE SOFTWARE IS BUNDLED WITH ANOTHER PRODUCT YOU MAY RETURN THE ENTIRE UNUSED PRODUCT FOR A FULL REFUND The following License Terms govern your use of the accompanying Software unless you have a separate signed agreement with HP License Grant HP grants you a license to Use one copy of the Software Use means storing loading installing executing or displaying the Software You may not modify the Software or disable any licensing or control features of the Software If the Software is licensed for concurrent use you may not allow more than the maximum number of authorized users to Use the Software concurrently Ownership The Software is owned and copyrighted by HP or its third party suppliers Your license confers no title to or ownership in the Software and is not a sale of any rights in the Software HP s third party suppliers may protect their rights in the event of any violation of these License Terms Copies and Adaptations You may only make copies or adaptations of the Software for archival purposes or when copying or adaptation is an essential step in the authorized Use of the Software You must reproduce all copyright notices in the original Softw
209. r s hard disk accessory The user can print or delete these jobs from the control panel See Job retention features on page 72 for more information about using this menu Note This menu appears only if you have a hard disk accessory installed and quick copy jobs are stored on it Quick Copy Jobs Menu Item Value Explanation The name of the person who owns the quick copy job i to 333 The number of additional copies the user wants DELETE to print i us Prints the requested number of copies of the job disk accessory 206 Appendix B Control panel menus EN I a P Private Stored Jobs Menu This menu provides a list of the stored jobs on the printer s hard disk accessory The user can print or delete these jobs from the control panel See Printing a private job on page 76 and Storing a print job E on page 78 for more information about using this menu 7 Note This menu appears only if you have a hard disk accessory installed and there are private or stored jobs on it O Private Stored Jobs Menu P Item Value Explanation The name ofthe job stored on the printer s hard disk accessory FIM EGG To print the job the user must enter the Personal Identification Number PIN assigned to the job in the driver The number of copies the user wants to print nn 1 33 Prints the requested number of copies of the job disk accessory A wv EN Private Stored Jobs Menu 207 Informatio
210. r selecting fonts see PCL or PS font list on page 156 for information how to print the list A sample section is shown below a TT TT HT There is one variable box for entering symbol sets and one for entering point size These variables must be filled in or the printer will use defaults For example if you want a symbol set that contains line draw characters select the 10U PC 8 or 12U PC 850 symbol set Other common symbol set codes are listed in the table on beginning O on the next page Font list UJ PACKARD e Gora VER Neg a 1 Symbol set Point size Note Fonts are either fixed or proportional in spacing The printer contains both fixed fonts Courier Letter Gothic and Lineprinter and proportional fonts CG Times Arial Times New Roman and others Fixed spaced fonts are generally used in applications such as spreadsheets and databases where it is important for columns to line up vertically Proportional spaced fonts are generally used in text and word processing applications A wv 238 Appendix D Printer commands EN Common PCL 5e printer commands Job control commands Page control commands Common PCL 5e printer commands Function Reset EcE Number of copies Ec amp LHX 2 sided 1 sided printing Ec amp PHS Paper source Ec amp 2 H Paper
211. r will automatically feed up to 75 envelopes To order an envelope feeder see Ordering information on page 22 To print with the envelope feeder see Feeding envelopes automatically optional envelope feeder on page 57 For envelope specifications see Envelopes on page 197 Many types of envelopes can be printed from tray 1 Up to 10 can be stacked in the tray Printing performance depends on the construction of the envelope Always test a few sample envelopes before purchasing a large quantity e Inthe software set margins at least 15 mm 0 6 in from the edge of the envelope e Open the rear output bin to get a straight paper path This produces better results if envelopes are curling If you print large quantities of envelopes continuously or if you Dear a with wide media you might need to select 5 PHPER SPEED at the printer control panel This setting re the cuand speed of narrow media to allow the heat generated from printing this media to dissipate Although using this feature will slow your printer s throughput speed it will help protect your printer from damage while ensuring excellent print quality Never use envelopes with coated linings exposed self stick adhesives or other synthetic materials These items can emit noxious fumes Envelopes with clasps snaps windows coated linings exposed self stick adhesives or other synthetic materials can severely damage the printer To avoid jamming and p
212. rds 233 envelope feeder 58 HP JetSend 38 HP Resource Manager 37 HP Web JetAdmin 41 infrared software 80 mass storage devices 233 memory DIMMs 230 printer drivers 35 printers connected to network with HP JetDirect print server 41 software 33 UNIX printer software 41 interface ports 20 internal fonts 156 IP address displaying with embedded web server 253 IP addresses current 153 IP printing configuring 40 IPX SPX setting 225 IRDA compliance for Fast Infrared FIR Receiver 148 Item key 30 J jam recovery setting 220 jams paper See paper jams Japan VCCI statement 248 JetAdmin See HP Web JetAdmin JetDirect Print Server Administrator s Guide 13 JetDirect print server See HP JetDirect print server JetSend See HP JetSend job control commands for printer 239 job management 72 job retention 72 Job Storage Disk Error page 126 jobs canceling 30 canceling with embedded web server 251 configuring timeout for held 221 deleting held 75 deleting private 77 deleting stored 79 formatted incorrectly 141 infrared 81 managing 72 not printing as expected 140 printing and deleting stored 207 printing private 76 printing stored 78 proofing and holding 74 quick copying 72 releasing private 76 retaining 72 setting number of private stored 207 setting number of quick 206 specifying private 76 stop in the middle of printing 140 will not print 139 jumping to pages in online user guide 11 keys on control panel 30
213. replacement toner cartridge on hand See Toner low and toner out conditions on page 87 for information on how to configure the printer s response to toner messages EN The toner cartridge has run out of toner Depending on how the printer has been configured it will either continue to print or stop If the printer has stopped you can resume printing by pressing GO for each job Replace the toner cartridge See Toner low and toner out conditions on page 87 for details on how to configure the printer s response to toner messages Load paper in the empty tray to clear the message If you do not load the specified tray the printer will continue printing from the next tray with the same paper size and type and the message will continue to appear Understanding printer messages 117 I CO 9 Printer messages continued Message meres is a d or 4 Explanation or recommended action This message occurs for the following reasons e tray 1 was requested from the application but the tray is empty e the printer cannot find the requested size of paper in the printer If the correct paper size is loaded the adjustments to the tray have not been set correctly either in the control panel or on the ud a T E ne type at the control panel see the descriptions of TRF l n Paper Handling Menu on page 210 To set een on ilie Ru see Loading tray 1 on page 46 Load the requested paper into tray 1
214. rinter from your PC These pages can be password protected Always consult with your network administrator before changing the printer s configuration e Configure printer page This page lets you configure all of the printer s settings e Alerts page This page lets you configure who will be notified electronically for a variety of different printer events e E Mail page The e mail addresses of the people who will receive electronic notification of printer events are entered in this page Embedded web server pages 253 FR A GR HA P A wv e Order supplies page The remaining life of the different consumables is shown on this page and the links to the HP website for ordering supplies is also displayed e Contact information page The name and e mail address of the primary point of contact for information about the printer is entered into this page The primary point of contact is usually the network administrator e Security page This page configures the password information for the embedded web server Password information should only be configured by the network administrator e Other links page This page is used to enter other websites into the embedded web server These sites are displayed on the navigational bar throughout the embedded web server pages e Refresh rate page This page configures how often the embedded web server obtains information from the printer regarding the printer s status e Languag
215. rinter language RE personality Possible values are determined po by which valid languages are installed in the printer Normally you should not PELT the printer language the default is 7 If you change it to a specific printer ae the printer will not automatically switch from one language to another unless specific software commands are sent to the printer I CO 9 EN Configuration Menu 221 I O Menu Items in the I O input output Menu affect the communication between the printer and the computer a I O Menu D Item Values Explanation gt rid Turn the bidirectional parallel communication wmm on or off The default is set for a bidirectional parallel port IEEE 1284 This setting allows the printer to send status readback messages to the computer Turning the parallel advanced functions on might slow language switching I TES Select the speed at which data is transmitted Hi to the printer FES The printer accepts faster parallel communications used for connections with newer computers HO The printer accepts slower parallel communications used for connections with older computers PO TIBEOUT to 388 Select the I O timeout period in seconds I O PED CET timeout refers to the time measured in seconds that the printer waits before ending a print job This setting allows you to adjust timeout for best performance If data from other ports appear in the middle of your pr
216. rk software see Printer software on page 33 and also the getting started guide that came with the printer Use HP Resource Manager to manage fonts on a mass storage device see HP Resource Manager on page 37 For more information see the printer driver online help HP is constantly introducing new software tools for use with your printer and accessories These tools are available from the Internet free of charge See Online services on page 157 for how to visit the HP website for more information Installing EIO cards mass storage 233 234 Appendix C Printer memory and expansion EN PCL 5e HP GL 2 PJL Note EN Printer commands Overview O Most software applications do not require you to enter printer A commands See your computer and software documentation to find the method for entering printer commands if needed PCL 5e printer commands tell the printer which tasks to perform or which fonts to use This appendix provides a quick reference for users who are already familiar with PCL 5e command structure The printer has the ability to print vector graphics using the HP GL 2 graphics language Printing in the HP GL 2 language requires that the printer leave PCL 5e language and enter HP GL 2 mode which can be done by sending the printer PCL 5e code Some software applications switch languages through their drivers HP s Printer Job Language PJL provides control above PCL 5e and other pr
217. rollers replacing 93 number of lines on page 214 rough paper PCL font number 215 printing 45 PCL font pitch 215 setting fuser mode for 212 PCL font point size 215 running the manual cleaning page 91 PCL fonts 214 PCL symbol set 215 S portrait or landscape orientation 214 response to toner low 87 response to toner lower 87 small paper speed 212 tray 1 mode 210 safety statements laser products 248 laser products in Finland 249 saving internal printer resources 232 tray mn paper 244 tray 1 size power 219 244 tray 1 to cassette 210 tray 1 type 211 printer settings 66 tray 2 type 211 quick jobs 72 3 211 settings at control panel 30 way E 211 toner 218 244 ie le Los scaling page images 66 units of measure 214 securing information on configuration page Setting up printer 13 153 settings 254 affecting printer messages 111 at control panel override printer driver and software commands 205 auto continue 220 changing control panel 32 changing printer 40 changing printer driver 36 changing with embedded web server 251 clearable warnings 220 configuring 253 control panel 205 security page embedded web server Select key 30 serial cables troubleshooting 139 serial cards ordering 22 serial number learning from configuration page 153 serial number for printer location 20 service agreements 160 HP SupportPacks 161 Index 269 A wv 270 Index cycling through and selecting at control pa
218. rticular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase separation between equipment and receiver e Connect equipment to an outlet on a circuit different from that to which the receiver is located e Consult your dealer or an experienced radio TV technician Any changes or modifications to the printer that are not expressly approved by HP could void the user s authority to operate this equipment Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules FCC regulations 243 oq I A wv Environmental product stewardship program Protecting the environment Hewlett Packard Company is committed to providing quality products E in an environmentally sound manner The HP LaserJet printer has been designed with several attributes to minimize impacts on the environment This HP LaserJet printer eliminates e Ozone production The printer uses charging rollers in the electrophotographic process and therefore generates no appreciable ozone gas Oz This HP LaserJet printer design reduces e Energy consumption Energy usage drops significantly while in low power PowerSave mode Not only does this save nat
219. rtridge for the first time gently shake it from side to side to distribute the toner evenly inside the cartridge Due to new cartridge design this is the only time you will need to shake the cartridge 86 Chapter 3 Printer maintenance EN CO 9 EN Toner low and toner out conditions When toner is low When toner is low the printer control panel displays a TOHER LCi message and the printer continues to print The message first appears when about 15 of the toner remains in the cartridge about 1 500 pages remaining for the 10 000 page cartridge and about 900 pages remaining for the 6 000 page cartridge at 5 page coverage You might prefer to have the printer stop instead of continuing when the TOMER LCi message first appears for example if you want print quality to remain consistently high during print jobs or if you do not want toner to run out and a long print job To configure the printer to stop nr the OMERE LOk menu item on me au mean Menu from CONTINUE to STOF P seo IER LO COMTIHLUE on page 219 Then Wien COMER appears the printer will II stop printing You can resume printing bro pressing Go When toner is out When the toner cartridge runs out of toner the printer control panel displays a TEMER OUT message and the printer stops printing You can continue printing the current job by pressing Go The message continues to appear for every job until you take one of the following actions e replace the t
220. ry CAUTION Static electricity can damage dual in line memory modules DIMMs When handling DIMMs either wear an antistatic wrist strap or frequently touch the surface of the DIMM s antistatic package then touch bare metal on the printer If you have not already done so print a configuration page to find out how much memory is installed in the printer before adding more memory see Configuration page on page 152 1 Turn the printer off 2 Unplug the power cord and disconnect any cables 3 Grasp the cover as illustrated and pull it firmly toward the rear of the printer until it stops Remove the cover from the printer Open the DIMM access door by pulling on the metal tab 230 Appendix C Printer memory and expansion EN EN 6 Remove the DIMM from the antistatic package Hold the DIMM with fingers against the side edges and thumbs against the back edge Align the notches on the DIMM with the DIMM slot Check that the locks on each side of the DIMM slot are open or outward 7 Press the DIMM straight into the slot press firmly Make sure the locks on each side of the DIMM snap inward into place To remove a DIMM the locks must be released CAUTION Do not move or remove the DIMM in the lower slot 8 Close the DIMM access door Make sure it locks into place 9 Set the
221. s Microsoft and MS DOS are registered trademarks of Microsoft Corporation TrueTypeis a U S trademark of Apple Computer Inc UNIX is a registered trademark of the Open Group EN Contents About this guide 9 How to use this online user guide 9 Navigational features in this guide 9 Features of Acrobat Reader oooooooooooooo 10 Where to look for more informati0N o o o 13 Setting up the printer o ooooooooooooooo oo 13 Using the printer llli 14 1 Printer basics OVEIMIOW S acd qe ac ge een aisi al ewes ee Ree ewes 15 Printer features and benefitS o o ooooooooooo 16 Printer configurations llle 18 Printer parts and locations 0 0 00 cece eee ees 19 Accessories and supplies 0 0 00 ee eee 21 Ordering information 0 0 0 0 eee 22 Items and part numbers 0 0 00 eee eee 22 Ordering through service or support providers 22 Ordering directly through the embedded web server 22 Ordering directly through the printer software 23 Control panel layout ooooooooooroonooo nooo 29 Control Panel 200 render ode 29 Control panel lightS o oo oooooooooooo 29 Control panel keys o o oooooooconoennnnoo mo 30 Using the printer online help systeM 31 Control panel menus llle
222. s price lists and newsletters Specifications 98 bright 32 lb For use with laser and inkjet printers Created especially for small and home offices Heavier and brighter than copier paper Specifications 92 bright 22 lb EN Control panel layout Control panel The printer s control panel consists of the following ME Two line display Ready Go Menu E Data e ltem Printer S Ge online help Attention Value em Cancel C_D Job Select Control panel lights Light Indication when lit Ready The printer is ready to print Data The printer is processing information Attention Action is required See the control panel display for an associated message A y EN Control panel layout 29 Control panel keys Key Function Go e Places the printer either online or offline Prints any data residing in the printer s buffer Allows the printer to resume printing after being offline Clears most printer messages and places the printer online IONS lue dab D Connie un MS anerror Ne such as TERY e Confirms a manual feet aquest if dvd 1is loaded and 1 i iE E has been set from the Paper aan Menu i in the er ml panel Overrides a manual feed request from tray 1 by selecting paper from the next available tray Exits the control panel menus To save a selected control panel setting first press SELECT CANCEL JOB Cancels the print job that the printer is processing
223. s available for the printer the layout and basic operation of the printer control panel helpful printer software for increased printing flexibility Overview 15 A wv 16 Chapter 1 Printer basics Printer features and benefits Speed and throughput e instant on fuser prints the first page in 12 seconds e prints letter size paper at 25 pages per minute ppm or A4 size paper at 24 pom e RIP ONCE capability with 32 MB or hard disk options Resolution e FastRes 1200 produces 1200 dpi print quality for fast high quality printing of business text and graphics e ProRes 1200 produces 1200 dpi printing for best quality of graphic images e HP UltraPrecise toner for crisp sharp output Paper handling e HP LaserJet 4100 and 4100N hold 600 sheets of paper e HPLaserJet 4100TN and 4100DTN hold 1100 sheets of paper e expandable to hold up to 1600 sheets of paper with optional accessories e prints a wide range of sizes types and weights Language and fonts e HP PCL 6 PCL 5e and PostScript Level 2 emulation e 80 fonts for Microsoft Windows Toner cartridge e supplies status page with toner gauge page count and information on paper sizes used e no shake cartridge design e check for authentic HP toner cartridges EN EN Expandable design optional paper handling accessories e stackable 500 sheet paper trays up to two additional trays e power envelope feeder holds up to 75 envelopes e duplex
224. saving information Lists the status of the printer control panel lock control panel password and disk drive Lists the size settings for all trays and lists optional paper handling accessories that are installed Checking the printer configuration 153 oq I Note Supplies status page Use the supplies status page to obtain information about the toner cartridge installed in the printer the amount of toner left in the toner cartridge and the number of pages and jobs that have been processed The page also lets you know when you should schedule E the next preventative maintenance see Performing preventative maintenance on page 93 To print a supplies status page at the control panel e 1 Press MENU until zHFOEPMHTIOM MEMU appears 2 Press ITEM until FRIHT SUPPLIES STATUS PAGE appears 3 Press SELECT to print the page P The next page contains an example of the supplies status page You can also obtain supplies status information from the embedded web server For details see Embedded web server on page 251 154 Chapter 4 Problem solving EN EN Supplies website Cartridge information Printing statistics Manufacture information Recycling website Maintenance kit gauge Printer information Supplies status page U HEWLETT PACKARD HP LaserJet 4100 series printers Supplies Status Page Hewlett Packard Supplies can be ordered on the internet at http fwww hp com ghp buyonli
225. sed Remove the flash DIMM and replace it with a new one The requested operation could not be performed You might have attempted an illegal operation such as trying to download a file to a non existent directory Delete files from the flash DIMM Use HP Resource Manager to download or delete files and fonts See the software help for more information The flash DIMM is protected and no new files can be written to it Disable the write protection through HP Resource Manager 114 Chapter 4 Problem solving EN Printer messages continued Message alternates with Explanation or recommended action An input paper handling device has a condition that needs attention before printing can resume Turn the printer off Disconnect the cable to the input paper handling devices and then reconnect it Turn the printer on See the documentation that came with the paper handling device for assistance The toner cartridge has been removed and must be reinstalled for printing to continue The specified tray is not installed and must be inserted and closed for printing to continue Programs and fonts can be stored on the printer s file system At bootup time these entities are loaded into RAM These entities can take a long time to load into RAM depending on the size and number of entities being loaded The rinks gt specifies a sequence number indicating the current program being loa
226. see if the problem corrects itself If the distance between defects is 38 mm 1 5 in or 94 mm 3 76 in the toner cartridge might need to be replaced Clean the inside of the printer see Cleaning the printer on page 88 and run a manual cleaning page to clean the fuser see Running the cleaning page manually on page 91 Maintenance might be due Check this by printing a copy of the supplies status page see Supplies status page on page 154 If maintenance is due order and install the printer maintenance kit see Performing preventative maintenance on page 93 Correcting output quality problems 133 A wv HEWLETT UJ PACKARD Dear Mr Abhj AaBbCc AaBbCc AQoBbD lt c AaBbDb lt c AaBbCc AaBbCc Repeating image This type of defect might occur when using preprinted forms or a large quantity of narrow media Print a few more pages to see if the problem corrects itself Make sure that paper type and quality meet HP specifications see Paper specifications on page 188 If you observe that this type of defect occurs on wide paper such as letter or A4 size paper just cue PUE on narrow media such as envelopes ue can set PAPER SPEED on the Paper Handling Menu to 3 3 en Paper Handling N Menu on page 210 Note that this will slow down printing Maintenance might be due Check this by printing a copy of the supplies status page see Supplies status page on p
227. sks EN Advanced printing tasks Note Note EN This section will help you take full advantage of the printer s features Using features in the printer driver When you print from a software application many of the printer s features are available from the printer driver To access Windows printer drivers see Access the Windows printer driver on page 36 Certain printer features might not be available with all drivers Check the drivers for available options Settings in the printer driver and software application generally override control panel settings Software application settings generally override printer driver settings Printer collation The Printer Collation feature only available with a minimum of 32 MB of RAM or a hard disk accessory allows multiple original prints mopying that provides you the following advantages e reduces network traffic e faster return to application e all documents are original See the application or printer driver online help for specific steps RIP ONCE RIP ONCE allows the print job to be processed one time at the printer The RIP ONCE capability creates an image of the page then saves a compressed image of the page into memory RIP ONCE is enabled when a minimum of 32 MB of RAM or a hard disk accessory is installed in the printer Pages are printed by decompressing page images without pausing to process the print job again The print job will print exactly the same ever
228. specifications see Paper specifications on page 188 Make sure that the environmental specifications for the printer are being met see Printer specifications on page 200 Try printing to a different output bin If media is lightweight and smooth try using a low fuser mode to neous ue ner in pe un ass At the printer control panel use CONF IGUR ODE ion the Paper Handling Menu to do this ese Paer Handling Menu on page 210 Wrinkles or creases Print a few more pages to see if the problem corrects itself Make sure that the environmental specifications for the printer are being met see General specifications on page 202 Turn over the stack of paper in the tray Also try rotating the paper 180 Make sure that paper is loaded correctly all adjustments have been made and the paper is under the corner tabs see Loading tray 1 on page 46 and Loading trays 2 3 and 4 on page 47 Make sure that paper type and quality meet HP specifications see Paper specifications on page 188 If envelopes are creasing try storing envelopes so that they lie flat Vertical white lines Print a few more pages to see if the problem corrects itself Make sure that paper type and quality meet HP specifications see Paper specifications on page 188 Replace the toner cartridge Correcting output quality problems 135 Tire tracks AaBbCc AaBbCc This defect typically occurs when the t
229. st or dirt off the paper feed guides shaded areas with a dry lint free cloth Note If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric 4 Usingthe green handle lift the paper access plate and wipe off any residue with a dry lint free cloth Continued on the next page A wv EN Cleaning the printer 89 5 Reinstall the toner cartridge close the top cover plug the power cord in E and turn the printer on P 90 Chapter 3 Printer maintenance EN Cleaning the fuser Run the printer cleaning page to keep the fuser free of toner and paper particles that can sometimes accumulate Accumulation of toner and particles can cause specks to appear on the front or back E side of your print jobs see Specks on page 130 HA To ensure optimum print quality HP recommends that you use the cleaning page every time you replace the toner cartridge or on an P automatic schedule that you can set up O You can run a cleaning page in two ways e manually as needed from the printer control panel A automatically according to an interval that you set The cleaning procedure takes about 2 5 minutes to complete A Mes on ur cone pce ia me un is dll d Running the cleaning page manually In order for the cleaning page to work properly print the page on copier grade paper not bond heavy or rough paper To run the cleaning page manually
230. t 1 The ElO accessory detected an error The ElO accessory may be defective 7 EIO slot 2 The EIO accessory detected an error The EIO accessory may be defective Turn the printer off and then turn the printer on EN Understanding printer messages 125 I P A wv Mopy disk error messages The following table lists the disk mopy multiple original copy error numbers reported on either the Printer Collation or Job Storage Disk Error page which is printed when an error exists Use the HP Resource Manager for management of the disk see HP Resource Manager on page 37 Mopy disk error messages Disk error Error description Solution number 1 Disk volume not present it e Hard disk Initialize the hard disk accessory may be uninitialized If problem persists replace the hard drive RAM disk Turn the printer off and then on again 3 A file or directory asked for Possible data corruption Delete the job that could not be found prompted the error 5 Invalid of bytes given ina Possible data corruption Delete the job that read write request prompted the error 6 Attempt to create a file or The user has sent a username that is the directory that already exists same as an existing directory Change the username in the driver and resend the job 15 Bad Disk e Hard disk Initialize the hard disk accessory If problem persists replace the hard drive 16 No volume label e Har
231. t Packard Stra e 1 61352 Bad Homburg Phone Number 0180 524 6330 Fax 0180 524 6331 Berlin Hewlett Packard GmbH Elektronische Me technik L tzowplatz 15 10785 Berlin Phone Number 0180 524 6330 Fax 0180 524 6331 Hamburg Hewlett Packard GmbH Elektronische Me technik berseering 16 22297 Hamburg Phone Number 0180 524 6330 Fax 0180 524 6331 Worldwide country region sales and service offices 173 Hannover Hewlett Packard GmbH Elektronische Me technik Baumschulenallee 20 22 30625 Hannover Phone Number 0180 524 6330 Fax 0180 524 6331 Leipzig Hewlett Packard GmbH Elektronische Me technik Wehlitzer Strasse 2 04435 Schkeuditz Phone Number 0180 524 6330 Fax 0180 524 6331 M nchen Hewlett Packard GmbH Elektronische Me technik Eschenstra e 5 82024 Taufkirchen Phone Number 0180 524 6330 Fax 0180 524 6331 N rnberg Hewlett Packard GmbH Elektronische Me technik Emmericher Stra e 13 90411 N rnberg Phone Number 0180 524 6330 Fax 0180 524 6331 Ratingen Hewlett Packard GmbH Elektronische Me technik Pempelfurt Stra e 1 40882 Ratingen Phone Number 0180 524 6330 Fax 0180 524 6331 Waldbronn Karlsruhe Hewlett Packard GmbH Elektronische Me technik Hewlett Packard Str 8 76337 Waldbronn Phone Number 0180 524 6330 Fax 0180 524 6331 Hewlett Packard GmbH Herrenberger Stra e 130 7030 B blingen Phone Number 49 7031 14 0 Fax 49 7031 14 2999 Greece G Systems
232. t are separating from the backing sheet wrinkled or damaged in any way e Do not use labels that have the backing sheet exposed Labels must cover the entire backing sheet with no exposed spaces e Donot feed a sheet of labels through the printer more than once The adhesive backing is designed for only one pass through the printer e Do not print on both sides of labels e Do not print on sheets from which labels have been removed Failure to follow these instructions can damage the printer Printing special paper 61 Printing transparencies Use only transparencies recommended for use in laser printers For transparency specifications see Transparencies on page 196 7 e Load transparencies face up in tray 1 with the top toward the ME printer Up to 50 transparencies can be loaded in tray 1 e A stack of 50 to 100 transparencies can be printed from tray 2 3 or 4 although stacking more than 50 at a time is not recommended Because transparencies are heavier than paper e do not load tray 2 3 or 4 to capacity Load them with the side to be printed facing down and the top edge toward you e To prevent transparencies from becoming too hot or sticking P together use the top output bin e Remove each transparency from the output bin before printing another e Do not feed transparencies through the printer more than once e Print only on one side of a transparency e Place transparencies on a flat surface to co
233. t commands for printer 240 proof and hold feature 74 proofing ajob 74 proportional spaced fonts 238 ProRes resolution 16 protecting the environment 244 protocol settings 225 PS error page prints 139 printing font list 156 setting as printer language 221 setting error page printing 221 PS font list description 156 location in control panel menus 208 printing 156 PS printer drivers included with printer 35 when to use 37 punched paper printing 53 Q question mark 7 in control panel messages 31 label on control panel 29 quick copy additional copies 72 configuring number of stored jobs 221 deleting 73 description 72 printing 72 storing 72 Quick Copy Jobs Menu 206 Quick Sets 66 R RAM disk problems 116 disk settings 221 Reader website 12 Reader for Adobe Acrobat 10 ReadMe txt file 33 ReadMe wri file 33 Ready light 29 rear output bin clearing paper jams 106 location 20 using 45 using with duplexer 50 rearoutput bin location 19 recovery from jams configuring behavior 220 recycled paper ordering 22 recycling non U S returns 246 paper 246 plastics 245 toner cartridges 245 U S returns 245 Red Hat Linux 41 redistributing toner in the cartridge 86 refresh rate page embedded web server 254 regulations Canada DOC 248 FCC 243 U S DOC 247 regulatory information 243 relative humidity specifications 202 remote printer management and troubleshooting 41 removing envelope feeder 58 fuser 107 hel
234. t is stored SOFT Downloaded fonts which stay resident in the printer until other fonts are downloaded to replace them or until the printer is turned off e INTERNAL Fonts that permanently reside in the printer e Font ID is the number you assign to soft fonts when you download them through software 156 Chapter 4 Problem solving EN EN Service and support HP Customer Care Service and Support Online services For 24 hour access to information we suggest the services listed in this section World Wide Web Printer drivers updated HP printer software plus product and support information may be obtained from the following URLs in the U S http www hp com support lj4100 Printer drivers may be obtained from the following websites in China ftp www hp com cn support lj4100 in Japan fto www jon hp com support j4100 in Korea http www hp co kr support lj4 100 in Taiwan http www hp com tw support lj4100 or the local driver website http www dds com tw HP Customer Care Service and Support 157 A wv Software utilities and electronic information Countries regions Contact information U S Monday Friday 6 00 am 10 00 pm MST Saturday 9 00 am 4 00 pm MST Phone 661 257 5565 Fax 661 257 6995 HP website http www hp com Mail Hewlett Packard Co P O Box 907 Santa Clarita CA 91380 9007 USA Canada Phone 905 206 4663 Europe The languages supported are also listed
235. t type of paper The toner cartridge might be almost empty Replace the toner cartridge AaBbCc Specks AaBbCc opecks might appear on a page after a jam has been cleared AaBbCe Print a few more pages to see if the problem corrects itself If specks occur frequently set your printer up to automatically run a cleaning page see Running the cleaning page automatically on page 92 Clean the inside of the printer see Cleaning the printer on page 88 and run a manual cleaning page to clean the fuser see Running the cleaning page manually on page 91 Try using a different type of paper Check for toner cartridge leaks If the toner cartridge is leaking replace it 130 Chapter 4 Problem solving EN FR A GR HA P A wv Dropouts 1 Make sure that the environmental specifications for the printer are being met see General specifications on page 202 2 Ifthe paper is rough and the toner easily rubs off either try B changing the fuser mode to High 1 or High 2 see Paper a Handling Menu on page 210 or try using a smoother paper AaBbCc 3 Try changing to a different paper type D Aabbcc 4 Aagbcc AaBoCc AnaB oC c Lines 1 Print a few more pages to see if the problem corrects itself 2 Clean the inside of the printer see Cleaning the printer on page 88 and run a manual cleaning page to clean the fuser see Running the cleaning page manually on page 91
236. t you know what percentage of the maintenance kit has been used Total printer page count preventative maintenance interval pages until next maintenance should be performed and serial number of the printer Checking the printer configuration 155 oq I PCL or PS font list Use the font lists to see which fonts are currently installed in the printer The font lists also show which fonts are resident on an optional hard disk accessory or flash DIMM To print a PCL or PS font list 1 Atthe printer control panel press MENU until INFORMATION MENU appears 2 Press ITEM until FEINT FCL FONT LIST or PRINT PS FONT LIST appears 3 Press SELECT to print the font list The PS font list shows the PS fonts installed and gives a sample of those fonts The following describes the information that can be found on the PCL font list e Font gives the font names and samples e Pitch Point indicates the pitch and point size of the font e Escape Sequence a PCL 5e programming command is used to select the designated font See the legend at the bottom of the font list page Note For step by step instructions on using printer commands to select a font with DOS applications see Selecting PCL 5e fonts on page 238 e Font is the number used to select fonts from the printer control panel not the software application Do not confuse the font with the font ID described below The number indicates the DIMM slot where the fon
237. tems and possible values see Control panel menus on page 205 Press MENU for access to all control panel menus When additional ME trays or other accessories are installed in the printer new menus or menu items might automatically appear To print a control panel menu map e To see the current settings for the menus and items available in the control panel print a control panel menu map You might want to store the menu map near the printer for reference 1 Press MENU repeatedly until INFORMATION MEHU appears 2 Press ITEM repeatedly until FEINT MEHL MEP appears 3 Press SELECT to print the menu map Note Certain menu options appear only when the associated accessory is installed For example the ElO menu appears only if you have an ElO card installed To change a control panel setting 1 Press MENU repeatedly until the desired menu appears Press ITEM repeatedly until the desired item appears 2 3 Press VALUE repeatedly until the desired en appears 4 to the selection in the display indicating that it is now the default 5 Press Go to exit the menu Note Settings in the printer driver and software application override control panel settings Software application settings override printer driver settings If you cannot access a menu or item it is either not an option for the printer or you have not enabled the associated higher level option See your diis aud if Aus tunenon Wes been locked the control 32 Ch
238. the CE Marking accordingly The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Product exhibits Class A operation when connected to Local Area Network LAN cables using print server accessories Boise Idaho USA February 2001 For regulatory topics ONLY contact Australia Contact Product Regulations Manager Hewlett Packard Australia Ltd 31 41 Joseph Street Blackburn Victoria 3130 Australia European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard Gmbh Department HQ TRE Standards Europe Herrenberger Stra e110 140 D 71034 B blingen FAX 49 7031 14 3143 USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise ID 83707 0015 Phone 208 396 6000 EN Environmental product stewardship program 247 Safety statements Laser safety statement The Center for Devices and Radiological Health CDRH of the U S E Food and Drug Administration has implemented regulations for laser products manufactured since August 1 1976 Compliance is mandatory for products marketed in the United States The printer is e certified as a Cl
239. the printer software help e configure and set the printer for IP printing Note The HP LaserJet Utility is not supported for the languages of Czech Korean Japanese Russian Simplified Chinese Traditional Chinese or Turkish 40 Chapter 1 Printer basics EN Note EN Software for networks For a summary of available HP network installation and configuration software solutions see the HP JetDirect Print Server Administrator s Guide You can find this guide on the CD included with the printer HP Web JetAdmin HP Web JetAdmin is a browser based management tool and should e be installed only on the network administrator s computer It can be installed and run on the following systems e Microsoft Windows NT and Windows 2000 e HP UX i e Sun Solaris e Red Hat Linux e SuSE Linux HP Web JetAdmin is available from the Internet at http www hp com go webjetadmin For the latest list of supported host systems visit HP Customer Care Online at http www hp com go webjetadmin When installed on a host server HP Web JetAdmin can be accessed by any client through a supported web browser such as Microsoft Internet Explorer 4 x or Netscape Navigator 4 x or later by browsing to the HP Web JetAdmin host Use HP Web JetAdmin to do the following e Install and configure printers that are connected to a network with an HP JetDirect print server When installed on a supported Microsoft host system HP Web JetAdmin will config
240. ting 45 53 setting speed 212 smearing on paper problem 132 soft fonts 156 soft fonts setting 214 soft gloss paper ordering 22 software for Windows 36 help for printer drivers 37 included on printer CD 33 license 170 Macintosh 40 network 33 41 utilities 158 software CD for printer 33 ordering 22 printing 217 setting for small paper 212 slower than expected 140 transmitting data 222 spots on page problem 136 standby power consumption 201 static electricity when installing memory 230 stored jobs deleting 207 printing 207 storing envelopes 198 print jobs 78 toner cartridges 85 straight through paper path 45 Sun Solaris installing printer software 41 used with HP Web JetAdmin 41 supplies after production has stopped 246 direct ordering 160 level of consumption 253 list and illustration 21 obtaining information with embedded web server 251 ordering 22 printing status page 154 recycling in U S 245 EN EN recycling outside U S 246 usage report 154 website 245 supplies page embedded web server 253 supplies status page description 155 location in control panel menus 209 printing 154 Support Assistant 160 support See customer support SupportPacks 161 246 SuSE Linux 41 switching printer languages 37 221 symbol set for PCL 215 Symphony entering escape characters in 237 symptoms of output quality problems 128 T TCP IP protocol setting 226 TCP IP setting 225 technical support See
241. tions 52 booklets 66 description 49 guidelines 50 location of option in control panel menus 211 dust cover location 20 tray 2 and duplexer 49 E EconoMode setting 218 edge of binding setting 211 Edlin entering escape characters in 237 ElO cards description 21 installing 233 ordering 22 ElO Menu 225 EIO slots description 229 learning what is installed 229 location 20 electrical specifications 201 e mail page embedded web server 253 embedded web server configuring language displayed in 254 configuring refresh rate 254 description 251 device pages 253 help 252 home pages 253 network pages 254 using 252 using to check toner level 85 using to configure alerts 94 using to order parts and accessories 22 EMI statement for Korea 248 emissions acoustic 202 energy consumption 201 244 Energy Star 244 enlarging page view 10 envelope feeder bad connection message 112 capacity 191 clearing paper jams 100 envelope specifications 57 illustration 21 inserting and removing 58 load problems 113 loading 59 ordering 22 setting envelope size 210 setting size from control panel 71 setting type 210 specifications 55 supported paper sizes and weights 191 using 57 envelopes adhesive strips or flaps 197 curled 197 double side seam 197 guidelines 55 handling flaps 197 loading in envelope feeder 59 margins 55 198 printing 55 printing from envelope feeder 57 printing from tray 1 56 printing to rear output bin 45 setting size 2
242. ts the printer s electrical specifications see Electrical specifications on page 201 A temporary printing error occurred Turn the printer off then turn the printer on There is a problem with the printer s memory The DIMM that caused x DIMM type 0 ROM 1 RAM y Device location 0 Internal memory ROM or RAM 1 to 3 DIMM slots 1 2 or 3 zz Error number You might need to replace the specified DIMM Turn the printer off and then replace the DIMM that caused the error The toner cartridge has been installed without removing the sealing tape Open the top cover and remove the toner cartridge Pull the sealing tape tab to remove the strip Reinstall the toner cartridge and close the top cover EN I CO 9 Printer messages continued Message Explanation or recommended action A temporary printing error occurred Press Go The page containing the error will automatically be reprinted if jam recovery is enabled If the error does not clear turn the printer off then turn the printer on alternates with I PE oe A temporary printing error occurred PRIHTER ERROR Turn the printer off then turn the printer on alternates with CO 9 A temporary printing error occurred Turn the printer off then turn the printer on alternates with A temporary printing error occurred Turn the printer off then turn the printer on alternates with NES A temporary
243. u can obtain the following types of supplies information e amount of toner remaining e estimated number of pages remaining number of pages printed e other supplies information Non HP toner cartridges Hewlett Packard Company cannot recommend use of non HP toner cartridges either new or remanufactured Because they are not HP products HP cannot influence their design or control their quality Service or repair required as a result of using a non HP toner cartridge will not be covered under the printer warranty When you use a non HP toner cartridge the printer is unable to report on the number of pages that can still be printed with the amount of toner left in the cartridge The toner level estimate will only be an approximate percentage If the non HP toner cartridge was sold to you as a genuine HP product please call HP s fraud hotline see HP fraud hotline on page 161 Toner cartridge authentication The printer will let you know that a cartridge is not a genuine HP toner cartridge when you insert it in the printer If you insert a used HP cartridge from another HP printer the printer can take up to 20 printed pages to receive the message authenticating that the cartridge is a genuine HP part If the printer control panel message states that this is not a genuine HP toner cartridge and you believe you purchased an HP cartridge call the HP fraud hotline at 1 887 219 3183 toll free in North America 84 Chapte
244. up 13 setting up notification of events 253 software included on CD 33 space requirements 200 specifications 200 weight 201 Printer Collation Error page 126 printer commands cursor positioning 240 description 235 font selection 241 language selection 240 PCL 235 239 programming hints 240 syntax 236 printer drivers Apple LaserWriter 40 Apple LaserWriter 8 37 choosing the right one 37 configuring 36 ordering 22 using 93 printer software available on printer CD 33 website 157 printer status page embedded web server 253 printing booklets 66 by type and size of paper 70 configuration page 152 control panel menu map 32 different first page 67 envelopes 55 envelopes from tray 1 56 197 feeding paper manually 71 file directory 208 font list 156 for IP 40 heavy paper 63 198 held jobs 74 labels 61 menu map 32 151 multiple pages on one sheet 67 online user guide 11 paper path test 209 quick copy jobs 206 small or narrow paper 53 speed 202 217 stops in the middle 140 stored jobs 78 207 supplies status page 154 transparencies 62 usage page 208 Index 267 268 Index watermarks 66 with infrared receiver 80 Printing Menu 213 private job deleting 77 printing 76 releasing 76 specifying 76 Private Stored Jobs Menu 207 problems See troubleshooting Process Cleaning Page setting 218 product compatibility matrix 203 repair 162 return 166 stewardship program 244 programming hin
245. ur jobs in the printer driver before printing Using default names may override previous jobs with the same default name or cause the job to be deleted Quick copying a job The quick copy feature prints the requested number of copies of a job and stores a copy on the printer s hard disk accessory Additional copies of the job can be printed later This feature can be turned off from the driver For more information about nn the number of quick copy jobs that can be stored see the COPS control panel item described in Quick Copy Jobs Menu on page 206 Printing additional copies of a quick copy job To print additional copies of a job stored on the printer s hard disk accessory from the control panel 1 Press MENU repeatedly until ICH COP JOBS MENU appears 2 Press ITEM until the desired user or job name appears 3 For Macintosh computers only The user name appears on the first line of the display and the job name appears on the second line of the display After you have selected the desired user name using ITEM press VALUE until the desired job name appears Press SELECT to select the job COP IES i appears Press VALUE until the desired number of copies appears Press SELECT to print the job 72 Chapter 2 Printing tasks EN Note EN Deleting a quick copy job When a user sends a quick copy job the printer overwrites any previous jobs with the same user and job name If there is not a quick copy job already st
246. ural resources but it also saves money without affecting the high performance of this printer This product qualifies for ENERGY STAR ENERGY STAR is a voluntary program established to encourage the development of energy efficient office products ENERGY STAR is a U S registered service mark of the U S EPA As an ENERGY STAR ae partner Hewlett Packard Company has Groggy determined that this product meets ENERGY STAR Guidelines for energy efficiency e Toner consumption EconoMode uses significantly less toner which might extend the life of the toner cartridge e Paper use Depending on the type of software program in use you can request that a number of pages of your document be printed on one sheet of paper This N up printing practice and the printer s automatic duplexing feature which provides two sided printing can reduce paper usage and the resulting demands on natural resources 244 Appendix E Regulatory information EN P A wv This HP LaserJet printer also contributes to protecting the environment in the following ways e Plastics marking for recycling EN Plastic parts over 25 grams have markings according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the printer s life HP Planet Partners toner cartridge recycling program M In over 25 countries this product s toner cartridges can be returned to fi HP PLANET HP through the HP Pl
247. ure Novell NetWare parameters on the HP JetDirect print server and NetWare server e Manage and troubleshoot network printers from any location UNIX The HP JetDirect Printer Installer for UNIX is a simple printer installation utility for HP UX and Solaris networks It is available for download from HP Customer Care Online at A http www hp com support net_printing y Printer software 41 42 Chapter 1 Printer basics EN EN Printing tasks Overview This chapter presents basic printing tasks such as selecting the output bin loading the trays printing on both sides of paper with the optional duplexer printing on special paper such as letterhead and transparencies using the optional power envelope feeder This chapter also introduces some advanced printing tasks printing multiple originals creating Quick Sets to save the printer s setup information for different kinds of print jobs printing pages with a watermark in the background printing the first page of a document on a different kind of paper than the rest of the pages printing multiple pages on one sheet of paper printing booklets printing with ZoomSmart customizing what tray is used for printing Overview 43 A wv Selecting the output bin The printer has two output locations the rear output bin and the top output bin To use the top output bin be sure the rear output bin is closed To use the rear output bin open it e
248. ved elsewhere printer options need to be manually configured This step is essentially the same as selecting Configure after setting up a printer in the Chooser To set the options highlight the Desktop Printer icon and select Change Setup from the Printing menu Printing a job 1 Align your laptop computer or other portable device equipped with an IRDA compliant FIR window within 1 meter 3 feet maximum of the HP Fast InfraRed Receiver The FIR window must be at an angle of within 15 degrees relative to the printer to ensure an effective connection for printing 2 Print the job The status indicator on the HP Fast InfraRed Receiver lights De and after a i short delay the printer status panel displays Fi HG JOE If the status indicator does not light up realign the HP Fast InfraRed Receiver with the FIR port on the sending device resend the print job and maintain the alignment of all devices If you have to move the equipment for example to add paper make sure that all devices remain within the range of operation to maintain the connection If the connection is interrupted before your print job is complete the HP Fast InfraRed Receiver status indicator turns off You have up to 40 seconds to correct the interruption and continue the job If the connection is resumed within this time the status indicator lights up again The connection is permanently broken if the sending port is moved out of operating range or if anyt
249. y time because the compressed image is not dependent on any other printer data Advanced printing tasks 65 Saving printer setup information Quick Sets Printer drivers allow you to save the printer settings you use most often as the default settings For example the driver might be set to print on letter size paper portrait orientation with automatic tray selection from the first available tray Windows PCL 6 and PCL 5e printer drivers will allow you to save printer settings for multiple kinds of print jobs For example you might want to create a Quick Set for envelopes or for printing the first page of a document on letterhead See the printer driver online help for more information on the Quick Sets feature Scaling page image ZoomSmart Windows PCL 6 and PCL 5e printer drivers include a feature called ZoomSmart that lets you scale the page image from any page size to any page size You can do this either by a numeric percentage or by specifying a different paper size scale See the printer driver online help for more information on the ZoomSmart feature Printing booklets Windows PCL 6 and PCL 5e printer drivers let you control the printing of booklets when duplexing You have the choice of binding on the left or right side on Letter Legal or A4 paper size See the printer driver online help for more information on this feature Printing with a watermark A watermark is a notice such as Top Secret printed i
250. you do not want to print from duplex you might need to tray 1 remove any paperloaded install more memory see in the tray or change the Trey i Printer memory and MODE setting to CASSETTE see expansion on page 229 Customizing tray 1 operation on page 69 By default paper loaded in tray 1 will be printed first If you want to print from tray 1 but cannot select the tray from a software application see Customizing tray 1 operation on page 69 142 Chapter 4 Problem solving EN 1 Can you print from a software Troubleshooting flowchart for Macintosh users application NO y The Macintosh computer is not communicating with the printer EN Make sure the printer control panel displays FEAL see the first page of Troubleshooting flowchart on page 137 Make sure the correct printer driver is selected in the left half of the Chooser Then make sure that the desired printer name is selected highlighted on the right half of the Chooser There will be an icon next to the printer name after the driver has been set up and configured with the PPD If the printer resides on a network with multiple zones make sure the correct zone is selected in the AppleTalk Zones box in the Chooser Make sure the correct printer has been chosen in the Chooser by printing a configuration see Configuration page on page 152 Make sure the name of the printer displayed on the configuration page matches t
251. ze and type are set correctly from the Paper Handling Menu in the printer control panel see Paper Handling Menu on page 210 Understanding printer messages 113 I CO 9 Printer messages continued Message Explanation or recommended action The printer is asking what size of envelopes has been loaded in the envelope feeder In response you can take either of the following actions e press SELECT to accept the current envelope size press VALUE to change the size and then press SELECT to accept the new size If you do not press any buttons the message disappears in about 1 minute Note Changing the size here changes the default for envelope size in the a ene in ae dnd peni Menu see the description of EHUELOPE FEEDER SIZI on page 210 I CO 9 The printer has received a job under the following conditions e the envelope type requested by the job is not available in the printer e envelopes have just been placed in the envelope feeder thus triggering the paper sensor You can take either of the following actions press SELECT to accept the paper type and then press GO press VALUE to change the type press SELECT to accept the new type and then press Go to continue When an external paper handling device is connected to the printer it must initialize after the computer boots or after coming out of PowerSave mode The flash DIMM had a critical failure and no longer can be u

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