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HP XE4500 User's Manual

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1. a propia da 1 TERR N 1 ODRA IR C N EE No No No AY NY co co no H RR A co co do Ro A Go Po co po po l co do A co A Co do po 4 do rye Rm Or HP Omnibook XE4100 XE4500 Troubleshooting and Diagnostics 3 21 Beep Codes 3222 3223 3 2 2 4 4 1 2 4 1132 4133 4 1 3 4 Redirect Int 13h to Memory Technologies Devices such as ROM RAM PCMCIA and serial disk Ta 4 142 41 43 4213 4311 4312 4313 EEN 43 241 1322 13 23 Kei m zi 1 S Y DS DS y JN ee e als Ales Qe TH T SASS lA via m ENEN Fe A ENEN 1 1 2 1 1 3 1 2 1 3 A 1 1 zi Po po po 2 4 1 ALS B A 1 Ko A 4 3 2 4 4 3 3 1 4 3 3 2 4 3 3 3 4 3 3 4 4 3 4 1 4 3 4 2 4 3 4 3 4 3 4 4 4 4 1 1 4 4 1 2 4 4 1 3 4 4 2 1 Improper video configuration reprogram EEPROM or external ROM checksum failure 2 short I A UN 1 A 3 22 Troubleshooting and Diagnostics HP Omnibook XE4100 XE4500 The following table lists POST messages and explanations for reported problems If the system fails after you make changes in BIOS Setup reset the notebook enter BIOS Setup and install the defaults or correct the error Table 3 5 POST Messages 0200 Failure Fixed Disk Fixed hard disk is not working or not configured properly Make sure the hard disk is installed properly Run BIOS Setup and make sure the hard disk type is correctly identified 0210 St
2. s Keybd SPANISH ross 5 keva SWEDISHEINN FA amp oser s ka sws Roses 5 Keybd TRAD CHINESE freos s Keyed TURKISH rosso pe 5 Keyed UK rossi pe LL 5 Keybd USENGUSH F amp osws Ktemie ir i roo LL Kit sispay soewe freos ls Kit door PCMCIA F4640 60965 Upper Door w Spring Lower Door w Spring Kit rubber foot and screw plug F4640 60969 jp 20 Panel IR 1F w IR amp w o button F4640 60951 4 4 Replaceable Parts HP Omnibook XE4100 XE4500 Exchange Omnibook User SE Part Number Part Number XE4100 XE4500 Repl Eda UNT EN RN 20 Pane RAF w o Ra woun Jpegaeg e GE SE EE PCA motherboard KC wi IEEE 1394 Socket PCMCIA Guide HDD 11 PCA motherboard KB w IEEE 1394 Socket PCMCIA Guide HDD PCA motherboard KB w o IEEE1394 Socket PCMCIA Guide HDD F4640 60956 69056 F4640 60967 F4640 60944 F4640 60958 F4640 69058 F4640 60968 F4640 60944 F4640 60959 F4640 69059 F4640 60968 F4640 60944 4 PCA switchboard w cable 1F F4640 60933 e 3 Speaker assy 1F A NN IE EA 17 Tray HDD 1F HP Omnibook XE4100 XE4500 Replaceable Parts 4 5 Table 4 2 Accessory Replaceable Parts Exchange Omnibook User Descr
3. TE CD RWIDVDComboASSY F4 amp 400957 FA amp 4089087 _ UwendeWmgpo eoo De HD OwerKebord iF froo Die 718 Cover mem or mini PCI 1F w labels JP Dies 9wermodempot rwo ve 10 CPU Cert 7 06 GHz Tualatin uFOPGA 18220691 Irene HO CPU Ce TTiSGHzTuda nuFCPGA 1820 0682 Irene gt LIO CPU CeTi2GHzTudainuFCPGA Dees Fosrr sms 10 OPU P47 4GH2NorhwooduFOPGA Jg Iesel HO CPU PATSGHzNothwooluFCPGA Jerez gt 10 GPU Pa 1 6 GHz Norwood uFOPGA tezzore Iesel HIO CPU PATTGHzNothwooluFCPGA Jee Fssesesp gt 10 CPU P47 8GHzNorhwooduFOPGA tezzosts Fssasemna Display 14 1 XGA Gray Silver Fasao 60938 Iesel Display 18 0 SXGA Gray Siver emeng rasao 68040 _ Display 15 0 XGA Gray Siver Fasao 60939 Iess _ Uz DVDAsy amp Foe T FDDAswywcabelF Fewo 18 HOD 20GB 9 5mm Hrach AYAJOO 0950 4189 erem o De HDD 20GB 9 5mm IBM diablo ATA100 0950 4163 F1660 69114 e Yes 18 HOD 20GB 8 5mm IBMATATODTDB 0950 4918 FS Sr amp esoi De 18 HDD 20GB 9 5mm TOSHATATOOFDB Jee Fs47669002 Yes HDD 30 0GB 9 5mm IBM diablo ATA100 0950 4162 F207269115 e Yes HDD 30 0GB 9 5mm IBM ATA100 FDB Cascade 0950 4319 F3414 69500 Yes HP Omnibook XE4100 XE4500 Replaceable
4. 2 Insert Recovery CD disk 1 into the notebook s CD DVD drive If the notebook is turned off use a pin or straightened paper clip to press the release switch on the drive door to open it Turn on or restart the notebook When the HP logo appears press Esc to display the Boot menu Use the arrow keys to select the CD DVD drive as the first boot device then press Enter nn BOO When the Recovery CD dialog box appears follow the displayed instructions If prompted accept the recommended partition size To create the Utility partition without installing the factory software click Advanced and select not to install the operating system If the hard disk is partitioned into several logical drives you can install the factory software on drive C without affecting other drives Click Advanced and select to restore only the C partition 7 When prompted to reboot the notebook press Ctrl Alt Del and follow any instructions that appear 2 8 Removal and Replacement HP Omnibook XE4100 XE4500 Replacing Small Parts User Replaceable The user can replace the following small parts Table 2 4 Replacing Small Parts User Replaceable Pat Replacement Procedure Rubber screw plugs Insert a small flat blade screwdriver under the rubber screw plug and pry it display on display bezel loose To replace firmly press the adhesive side of the screw plug into the recess Door mini PCI On the bottom of the notebook loosen the
5. F4640 60918 Keybd HUNGARIAN F4640 60919 end ICELANDIC e F4640 60920 Keybdd INTIENG F4640 00921 Keybd ITALIAN f F4640 60922 Keybd JAPANESE LL F4640 00923 Keybd NORWEGIAN F4640 60924 KeybdPORTUGESE LL e Yes Yes Yes 4 8 Replaceable Parts HP Omnibook XE4100 XE4500 Part Number Part Number Description XE4100 XE4500 Repl F4640 00926 Keybd RUSSIAN F4640 50998 Tee SPANISH if F4640 60927 Keybd SWEDISHEINN ee F4640 60928 Keyed SWISS oe F4640 60920 Keybd TRADCHINESE F4640 60930 Keypa TURKISH te p oe Fas4o 60981 Keybuk e EE S KSBEUSENGUSH E wur F4640 60083_ PCA swicrooara wcane TF aseo ODROMAsy MX o Fasao 60836 DVbAeg b oe o EL F4640 60937 F4640 69037 CD RW DVD Combo ASSY e Display 14 17 XGA Gray Silver ENDE Display 15 0 XGA GrayiSiver HE LR Display 15 0 SXGA Gray Silver Le aho dl wj eener Caeop F gawswe ll F4640 60944 Guide HDD 1F lr J Peso fDDAswwkaiei To F464060940 PCA IRAFwIR o Sef e F4640 60047 OL O E O A F4640 60948 Panel IRiFwWoIR8wbuton E Y A CE buttons 000 I 464
6. Keyboard embedded controller National PC87570 Super I O integrated in core logic IEEE 1394 TI TSB43AB22 LAN National NS83815 802 11b wireless LAN Ambit with Intersil Prism 2 5 chipset Omnibook XE4100 CPU Intel Mobile Celeron processor Core logic VIA Twister T VT8231 chipset Display controller S3 Savage Pro integrated in core logic Audio Modem controller Conexant Smart AMC CX20468 21 CardBus controller O2Micro 6912 Keyboard embedded controller National PC87570 Super I O integrated in core logic LAN VIA Phy MAC integrated in core logic 802 11b wireless LAN Ambit with Intersil Prism 2 5 chipset 1 12 Product Information HP Omnibook XE4100 XE4500 Table 1 8 Omnibook XE4100 XE4500 Accessories XE4500 XE4100 Memory F4694 60901 128MB DDR266B o o e ek F4695 60901 256MB DDR266B 00000 o e F4696 60901 512MB DDR266B e 1818 8504 SDRAM module 128MB PC133 SODIMM X16 e 1818 8635 SDRAM module 256MB PC133 SODIMM X16 e 1818 8604 SDRAM module 512MB PC133 SODIMM X8 Hard Drives 0950 4288 0950 4320 Power Options 0950 3988 F4600 60901 F4809 60901 HDD 40GB 9 5mm Toshiba ATA100 HDD 40 0GB 9 5mm IBM ATA100 FDB AC Adapter Ultraslim 60W 19V Output AC Adapter Ultraslim Delta 75W s PFC Battery Lilon 4 4AHr 8 Cell Li lon 8120 6312 Cord Pwr Austr ABG 2w 8120 8373 Cord Pwr China AB2 2w 8120 8373 Cord Pwr China AB2
7. HP Authorized Service Providers Only sss 2 22 Removing the Infrared I R PCA HP Authorized Service Providers Only 2 25 Removing the Heatsink with Fan HP Authorized Service Providers Only 2 27 Removing the CPU Module HP Authorized Service Providers Only 2 29 Removing the Motherboard HP Authorized Service Providers Only 2 31 Replacing Components on a Bottom Case sees eerte 2 35 Repairing the BIOS IC HP Authorized Service Providers Only 2 37 Removing Other Components HP Authorized Service Providers Only 2 39 3 Troubleshooting and Diagnostics Lees e crees eee eene eren eese en eee en see ta seen seta 3 1 Support by Authorized Service Providers 3 1 Tro blesBootihg ici ge rd li D p 3 2 Checking for Customer ADUSe eich dene innato pe 3 3 Troubleshooting the Pr ble m 5 ien dt eh pie ior entere rti 3 3 Verifying the Repair tei i eene eh ec EDI edges 3 4 Suggestions for Tro bleshooting 5 Stee Ke ete e ete terre RU rs 3 5 Diagnostic Tool 5 dh iet D p ep re DT rette ptm Pip 3 17 e Diagtools Diagnostic Program oe tete teni eter tre reir eire rr redo 3 17 Power On Self Test ee netto e er ed t pere rette 3 20 Sycard PCCtest 450 460 PC Card Optional eese 3 25 Windows Management Instrumentation WMI eese 3 26 BIOS Setup Utility i la tet Sg
8. Remove the screws that secure the floppy drive to the motherboard 6 Remove the floppy drive 2 22 Removal and Replacement HP Omnibook XE4100 XE4500 Screw M2 5x4mm 2 ja Se Screw M2 5x4mm 2 Figure 2 14 Removing the Floppy Drive HP Omnibook XE4100 XE4500 Removal and Replacement 2 23 Reassembly Notes Caution Do not excessively bend or fold the floppy drive cable Excessive flexing can damage the floppy drive cable connections e Connect the floppy drive cable to the motherboard prior to replacing the floppy drive and hard disk drive guide e When replacing the hard disk drive guide do not secure the left side to the motherboard The left side of the guide gets secured during the top case replacement procedure 2 244 Removal and Replacement HP Omnibook XE4100 XE4500 Removing the Infrared I R PCA HP Authorized Service Providers Only Required Equipment e Small Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Remove these additional assemblies Hard disk drive page 2 6 Keyboard cover page 2 10 Switchboard PCA page 2 13 Keyboard page 2 13 Display assembly page 2 17 Top case page 2 20 3 Disconnect the cable from the motherboard 4 Remove the screws that secure the I R PCA to the bottom case 5 Remove the I R PCA HP Omnibook XE4100 XE4500 Removal and Replacement 2 25 Reassembly Note Caution Use c
9. external monitor If monitor shows successful boot replace display assembly If monitor shows activity but BIOS does not complete replace display assembly If monitor is blank replace switchboard PCA replace motherboard If power status light and display turn on BIOS completes but OS does not start from hard disk or floppy drive replace CPU module replace motherboard If OS starts from floppy drive reload hard drive replace hard drive Make sure at least one SDRAM module SDRAM module is installed Make sure battery is properly Battery or contacts installed and fully charged Motherboard Check battery level on battery LEDs Check battery contacts If available try another battery Make sure floppy disk is bootable Use BIOS Setup to check default boot order Make sure CD is bootable Use BIOS Setup to check default boot order Restart notebook Beeps once spins hard disk repeats but does not boot Does not boot on battery but boots on AC Does not boot from floppy drive Floppy disk or floppy drive Motherboard Make sure floppy drive is installed and connected correctly CD DVD drive Motherboard Make sure CD DVD is installed and connected correctly Does not boot from CD in CD DVD drive 3 6 Troubleshooting and Diagnostics HP Omnibook XE4100 XE4500 Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Commenis Sluggish startup or shutdow
10. page 2 17 HP Omnibook XE4100 XE4500 Removal and Replacement 2 31 Caution Wireless Models Be careful when removing and attaching antenna cables Damage to cables or connectors can degrade performance 3 Wireless models only Remove the mini PCI door and unplug the two antenna cables from the mini PCI card Do not remove the mini PCI card at this time 4 Remove the four screws that attach the motherboard to the bottom case 5 From the back of the notebook remove the six standoffs two each from the external monitor port serial port and parallel port 6 Remove the antenna cable from the metal holder on the motherboard 7 Carefully lift the motherboard out of the bottom case 8 If present remove the modem port cover Standoff 5mm 6 eis M2 5x4mm 4 Figure 2 18 Removing the Motherboard 2 32 Removal and Replacement HP Omnibook XE4100 XE4500 Reassembly Notes Important After replacing the display assembly or motherboard you must use the Service Utilities floppy disk to reprogram the EEPROM on the motherboard for the new display Download the Omnibook XE4000 Series service package from the Partnership web site see page vii and create a Service Utilities floppy disk as described in the package s Readme file Plug in an AC adapter Insert the Service Utilities floppy disk in the floppy drive If the unit has no internal floppy drive connect a USB floppy drive Turn on the notebook Wh
11. 19v Opt ies HDD 30 0GB 9 5mm IBM diablo ATATOO RE HDD 20GB 9 5mm IBM diablo ATA100 e o Yes U850 4168 EE les qr tec ee i 99504176 8257 00105 HDD SOLOS Toshika EC 0850 4199 E Je e Nes T 09504287 ETE HPD 20GB oon TOSH a ee EA TEA HDERAOGB omm TENBA ee 09504818 a F257 69501 HDDSOGE SORm EM ATAIOQRDE a d l ve i e eae 095099 19 AO AIP 80 088 9 gmim IBN ATATO0 CA e Yos f EE EA mp YES EE EEE T IDE 90GB ein DEAN Toshiba ATATOO TITAN E EC EE BE EE iis o s 1816 8604 EN FORAM Module SINE PE133 SODIMM S ee Helene 1 JODRAMISHMSUTSEMBROISSSODIMM OUO ee EE E E E EE on E E J e fo on E 1820 078 Fas9s 09204 CPU Pai 4GHzNorhwood uFOPGA Ill 4 6 Replaceable Parts HP Omnibook XE4100 XE4500 Part Number Part Number Description XE4100 XE4500 Repl 1822 0779 F3398 69203 CPU PA 15 GHz NorthwooduFCPGA E p 1822 0780 F3398 69202 CPU P4 1 6 GHz Northwood uFCPGA I e 1822 0781 F3398 69201 CPU P4 1 7 GHz Northwood uFCPGA J e 1822 0819 CPU P4 1 8 GHz Northwood uFCPGA 8120 0312 Loo Pwr Austr ABG 2w 912070013 Cor PW USTABAQw 0 0 8120 6314 COTA Pe Europe ABB CW O 8120 6316 Cord Pwr Japan ABJ 2w 8120 6317 2w 8120 8373 Cord Pwr China AB2 8120 8373 Cord Pwr China AB2 2w 8120 8699 Cord Pwr UK EPSR For Hong Kong 2w F4600 60901 AC Adapter Ultraslim Delta 75W s PFC F4640 12001 E Si CD
12. 2 14 Removing the Floppy Drive oooconccocccccocanoncnnconcnnonnnonanononnnonnonncnno nn non non enne etre 2 23 Figure 2 15 Removing the VRPCA iiho eet tette i e peto the reped 2 26 Figure 2 16 Removing the Heatsink with ban 2 27 Figure 2 17 Removing the CPU Module 2 29 Figure 2 18 Removing the Motherboard essere 2 32 Figure 2 19 Example of Serial Number Label A 2 35 Figure 2 20 Replacing the Antennas essent eere iaia ai tne nennen 2 36 Figure 2 21 Removing a PCMCIA Dor 2 36 Figure 2 22 Boot Block Jumper ed it ei ede ns 2 38 Figure 3 1 Basic Troubleshooting Steps 3 2 Figure 4 1 Exploded View ete te eene iet KEEN ud 4 2 HP Omnibook XE4100 XE4500 V Tables vi Table 1 1 Omnibook XE4100 XE4500 Notebooks esee 1 1 battle Le Product Comparisons Bert e t E er teta retro 1 2 Table 1 3 Activating Power MOJES d eder cen epe terae ta deerant duae bea ee eran ENN 1 6 Table 1 4 Main Status Lights front of notebook 1 7 Tabl 1 5 Keyboard Status Lights eite ede erede eer ere ee ete Fede own e 1 7 Table 1 6 En Hot EE 1 8 Table 1 7 Omnibook X4100 and XE4500 Specifications sese 1 10 Table 1 8 Omnibook XE4100 XE4500 Accessories ccccccccccccesssssssceececcessssseeeeeceeesssssseeeeeeeess 1 13 Table 1 9 Functional Structure Description sese etre nnne 1 15 Table 2 1 Removal Cross Reference essent netten enne a tne
13. Contents 1 Product Information iniciara ai 1 1 Features iii OR UE TUE DIE TRIP ES 1 3 OPE nt dd as 1 6 Turning the Notebook On and OFP licor tee er e rer merde deemed 1 6 Checking the Status of the Notebook AAA 1 7 Using En Hot Key inicial rte Rer eh oe dre er qe i DE PETRI 1 8 Resetting the Notebook asinen eienenn admo bibe Eege 1 9 SPECHICALIONS EE 1 10 Ire EIER IR mt IB te ne estere esee Ud vetet 1 14 2 Removal and Replaceniectt o iceciine oda c isa ua bnc ce pa reine reo bdp ra aan ep kae eege 2 1 Disassembly Elowechatt 3 3 he EP nre tee metet p it m P Eee 2 3 Removing the Battery User Renl ceable esee 2 4 Removing a SDRAM Module User Replaceable essere 2 5 Removing the Wireless LAN Mini PCI Card User Replaceable AA 2 6 Removing the Hard Disk Drive User Replaceable essere 2 7 Replacing Small Parts User Replaceable AAA 2 9 Removing the Keyboard Cover User Replaceable eese 2 10 Removing the Speaker Assembly User Replaceable sene 2 12 Removing the Keyboard User Replaceable sese 2 13 Removing the Switchboard PCA User Replaceable AAA 2 15 Removing the CD DVD Drive User Replaceable esee 2 16 Removing the Display Assembly HP Authorized Service Providers Only 2 17 Removing the Top Case HP Authorized Service Providers Only 2 20 Removing the Floppy Drive
14. Hz at 1400 x 1050 Refresh rate and clarity may vary depending on monitor resolution and color depth ATI Mobility Radeon graphics accelerator with 16 or 32 MB DDR graphics memory 4x AGP graphics capability Dual display capability depends on operating system support Omnibook XE4100 External monitors up to 1600 x 1200 resolution with 16K colors at 60 Hz refresh rate or other resolutions at 64M colors and up to 85 Hz refresh rate Refresh rate and clarity may vary depending on monitor resolution and color depth VIA graphics with up to 32 MB dynamically allocated video RAM 16 MB default video RAM shared with system RAM Rechargeable lithium ion 14 8 Vdc or nickel metal hydride 9 6 Vdc battery with LED charge level gauge Battery life up to 3 Lilon or 2 hours NiMH hours typical varies with model usage and power settings Fast battery recharge 2 hours when system is off 3 hours when system is on Low battery warning Suspend resume capability Omnibook XE4500 Universal AC adapter 100 240 Vac 50 60 Hz input 19 Vdc output 75 W Omnibook XE4100 Universal AC adapter 100 240 Vac 50 60 Hz input 19 Vdc output 60 W 3 16 A Mass Storage 20 to 40 GB removable hard drive with Ultra DMA 100 interface 1 44 MB floppy drive certain models 24x CD ROM or 8x DVD or CD RW or CD RW DVD drive or higher 1 10 Product Information HP Omnibook XE4100 XE4500 Audio System Keyboard and Pointing D
15. Motherboard repairable and must be Check settings in BIOS exchanged Setup 3 16 Troubleshooting and Diagnostics HP Omnibook XE4100 XE4500 Diagnostic Tools This section describes the following diagnostic tools you can use for troubleshooting and repairing the notebook e Notebook e Diagtools diagnostic program below e Power on self test page 3 19 e Sycard PCCtest 450 PC card page 3 25 e Windows Management Instrumentation page 3 26 e BIOS Setup utility page 3 27 e Diagtools Diagnostic Program The hardware diagnostic programs provide two levels of testing e User level testing using a basic hardware test e Advanced testing using individual hardware tests The tests are designed to run after the system reboots so that the notebook will be in a predictable state during the tests The tests are non destructive and are intended to preserve the state of the notebook The notebook reboots when you exit the program so drivers can be loaded Updating e Diagtools You can download the latest version of e Diagtools using e Diagtools for Windows HP Omnibook XE4100 XE4500 Troubleshooting and Diagnostics 3 17 Running e Diagtools The following procedure describes how to run e Diagtools The individual steps might differ slightly for different versions of e Diagtools 11 12 13 14 Click Start Turn Off Computer or Shut Down Restart When the HP logo appears press F10 to start the diagno
16. Rec XP Pro ARA ENG F4640 12002 MEE CD Rec XP Pro CZH F4640 12004 Ps CD Rec XP Pro DAN ENG Doemer OD Rex Ponten Faeao 12009 obre Ponana O f F4640 12010 E CD Rec XP Pro FIN ENG F4640 12012 EA CD Rec XP Pro FRE F4640 12014 CD Rec XP Pro GER F4640 12016 fs CD Rec XP Pro GRK ENG F4640 12017 EA CD Rec XP Pro HEB F4640 12018 CD Reo XP Pro HUN O SCI De F4640 12019 Cl CD Rec XP Pro ITA F4640 12020 AA CD Rec XP Pro JPN F4640 12022 EE CD Rec XP Pro NOR ENG F4640 12023 boo CD Rec XP Pro POL Doemer OD RecXPPoRUS Fasgo12025 COReXPPoSMPCH f FAG40 12028 OD ReeXPPrOSPA F4640 12027 fs CD Rec XP Pro SWE ENG F4640 12031 Ps CD Rec XP Pro TUR F4640 12032 fh CST CD Rec W2K NA ENG F4640 12033 PY CD Rec XP Home NA ENG CD Rec XP Home NAENS UUE Faoi 0 Rs WAR INTE ENS 3 F4640 12035 CD Rec W2K FIN ENG F4640 12036 HA CD Rec W2K FRE F4640 12037 CD Rec W2K GER F4640 12038 Fs CD Rec W2K ITA F4640 12039 CD Rec W2K JPN new F Ines ll aims neues SST mem nenne ass C ReeXPHomewrENG 1 1 HP Omnibook XE4100 XE4500 Replaceable Parts 4 7 Part Number Part Number Description XE4100 XE4500 Repl Fasso 12044 CD ReexPHomerm F4640 12045 CD RecXP Home ITA F4640 12046 CD Rec XP Home GER FAG40 12047 CD ges
17. Stas Test might be available only on certain units t Use an external keyboard to exercise the port Run the external 101 key test HP Omnibook XE4100 XE4500 Troubleshooting and Diagnostics 3 5 If you cannot isolate the cause of a problem using the above diagnostic tools use the suggestions in the following table to help find the problem Table 3 3 Troubleshooting Suggestions Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Comments To help determine likely causes of a problem determine which replaceable modules are involved in the system function and what roles they play see the figure on page 1 14 and the table on page 1 15 Does not boot on AC or battery Check power source Press and hold power button to turn notebook off then press power button to turn notebook on Unplug AC adapter remove the battery and any PC AC adapter SDRAM module CPU module Switchboard PCA Motherboard Display assembly Hard drive Check AC adapter Remove all but one SDRAM module and try again If power status light does not turn on reprogram BIOS replace top case replace motherboard If power status light turns on cards press reset button to turn notebook off then reconnect power and try again Do not use touch pad while booting or resuming Remove all but one SDRAM module and try again Reinsert any other SDRAM module and try again but display remains off try
18. Technology are the only recommended diagnostic tools that test the functionality of the PCMCIA slots using a PCMCIA card Each is a Type II PC card that works with test software to exercise PCMCIA functions For details see the Sycard Technology web site http www sycard com The PCCtest product contains these components e PCCtest 450 or 460 revision 1 05 PC card e PCCtest 450 460 software disk Software updates are available at the Sycard Technology web site e Configuration headers PC card 16 bit and CardBus 32 bit that attach to the card You will also need a CardBus extender card such as the Sycard PCCextend 70 to avoid wear on the Sycard PCMCIA connector Use the following tests to check the function of the notebook s PCMCIA slots See the Sycard documentation for details about running the tests Table 3 6 Sycard PCCtest Commands PCMCIA PC card 16 bit test CardBus 32 bit test PC card configuration header CardBus configuration header Omnibook XE4100 Lower pct450 v 0 ba7 testcb v 0 b57 OS2 6912 Omnibook XE4500 Upper pct450 v 1 b80 testcb v 1 b80 PCI 1520 Lower pct450 v 0 b80 testcb v 0 b80 HP Omnibook XE4100 XE4500 Troubleshooting and Diagnostics 3 25 Windows Management Instrumentation WMI The Windows Management Instrumentation is basically sets of rules for accessing information about a notebook WMI allows an application to determine for example the operating system
19. Troubleshooting and Diagnostics Caused by excessive pressure applied to area on screen External display Motherboard Hard drive or connector Motherboard Depends on noise source Floppy drive Motherboard Make sure floppy drive is installed and connected correctly Declared to be caused by customer abuse If drive case is damaged drive may not operate properly Check notebook and drive for evidence of customer abuse HP Omnibook XE4100 XE4500 Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Commenis CD DVD drive Particular CD or Check disk for proper DVD not playing insertion dirt or damage properly Clean with soft cloth or replace as needed If CD was created on CD RW drive try using HP certified media Read and write quality can vary for other media Cannot read any Restart notebook CD DVD drive CD or DVD Make sure CD DVD drive is installed properly DVD movie stops DVD may be double sided playing Movie may be paused Press Play button Region Code error DVDs contain embedded regional codes that prevent them from playing outside region in which they are sold This error occurs when trying to play DVD intended for different region Important Most DVD drives HP warranty does not cover allow region code to be expense of correcting this changed only a limited situation number of times usually no more than four When this limit is rea
20. Word format from the Partnership web site see page vii under Support Service in Technical Support Information The latest version includes fields for warranty period and manufacturing location Store the template with other Word templates on a PC connected to a laser printer 1 Za Open a new document based on the serial label template Enter the information from the old serial label and print the new label on plain white paper The new label does not have barcodes Carefully cut out the new serial label just inside the border and place it into the inner recess in the bottom case The bottom of the label goes toward the front of the case Make sure all regulatory labels that were on the old bottom case are also on the new bottom case While holding the paper label in place attach a serial label overlay into the outer recess The overlay covers and protects the serial label HP Serial Number S TW711A1234 1YR 1P F2072 W EA MFGit TW711A1234 Made in Taiwan Figure 2 19 Example of Serial Number Label HP Omnibook XE4100 XE4500 Removal and Replacement 2 35 Replacing the Left and Right Antennas If you need to remove or replace an antenna see the figure below Caution Handle the connector ends of the antennas carefully Failure to do so could degrade notebook performance Handle the antenna routing metal tabs in the bottom case carefully These tabs can be easily broken 1 Carefully remove both an
21. boot from the BIOS floppy disk If the notebook does not turn on at all do the following to boot from the BIOS floppy disk a Unplug the AC adapter b Press and hold Fn B c Plug in the AC adapter d Release Fn B Note If the notebook will not boot from the BIOS floppy disk try plugging the boot block jumper into the notebook s parallel port See the wiring diagram below 3 The display goes blank for a minute or more while the BIOS is reprogrammed Note If you plugged in a boot block jumper unplug it before the notebook automatically reboots 4 After the BIOS reprograms itself check the BIOS version to make sure it is the latest version If necessary download the latest BIOS version and reprogram the BIOS IC 10 Lerersescses 25 Figure 2 22 Boot Block Jumper 2 38 Removal and Replacement HP Omnibook XE4100 XE4500 Removing Other Components HP Authorized Service Providers Only Required Equipment e Small Phillips screwdriver e Small flat blade screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Remove the assemblies and follow the additional steps listed in the table below Table 2 5 Removing Omnibook XE4100 XE4500 Components Removal Procedure Additional Steps Battery CMOS Keyboard cover Reassembly Notes After replacing the CMOS page 2 10 battery set the correct time and date using the BIOS Speaker page 2 12 Setup utility or Date Time in the Contro
22. eg inem eer merit parie o 3 27 HP Omnibook XE4100 XE4500 iii 4 Replaceable Parts sisscuncccnciesssdasstacsasvadeaticavsucsivcsecetisacdesssieastacsaveaseatiosabedeisvaveacdeaadecssies 4 1 5 Reference AAA 5 1 Password Removal Policy inne dei ee e eee dte 5 1 Hewlett Packard Display Quality Statement 5 2 Service Notes and Obsol te Pati Re m Rer ee 5 4 HP Omnibook XE4100 XE4500 Figures Figure 1 1 Omnibook XE4100 XE4500 Front View 1 3 Figure 1 2 Omnibook XE4100 XE4500 Back View essent 1 4 Figure 1 3 Omnibook XE4100 XE4500 Bottom View 1 5 Figure 1 4 Resetting the Notebook AAA 1 9 Figure 1 5 Replaceable Module Diagram essent nennen enne nnennes 1 14 Figure 2 1 Disassembly HOW et 2 eheu ege e e Rr PL ER LER E PE e 2 3 Figure 2 2 Removing the Battery cepe et erret eter ee einen ide cita 2 4 Figure 2 3 Removing an SDRAM Module 2 5 Figure 2 4 Removing the Mini PCI Card 2 6 Figure 2 5 Removing the Hard Disk Drive eese nennen 2 7 Figure 2 6 Removing the Hard Disk Drive Tray nennen 2 8 Figure 2 7 Removing the Keyboard Cover 2 11 Figure 2 8 Removing the Speaker Assembly sss 2 12 Figure 2 9 Removing the Keyboard AA 2 14 Figure 2 10 Removing the Switchboard DC A 2 15 Figure 2 11 Removing the CD DVD Drive nnna e eene enne rennen 2 16 Figure 2 12 Removing the Display Assembly AAA 2 18 Figure 2 13 Removing the Top Case essen ener nenne a o 2 21 Figure
23. not to bend the metal tabs on the bottom Switchboard PCA case when removing or replacing either of the two page 2 13 antenna PCAs Keyboard page 2 13 CD DVD page 2 16 Display page 2 17 Top case page 2 20 Heatsink page 2 27 Floppy page 2 22 Motherboard page 2 31 Bottom case page 2 35 PCA motherboard See page 231 I I IiI PCA switchboard See page 2 13 Dee Socket PCMCIA Keyboard cover 1 Remove the two screws attaching the socket to the page 2 10 motherboard Keyboard page 2 13 2 Unplug the PCMCIA socket from the motherboard CD DVD page 2 16 Display page 2 17 Top case page 2 20 Heatsink page 2 27 Floppy page 2 22 Motherboard page 2 31 Speaker assembly See page 212 ee 2 40 Removal and Replacement HP Omnibook XE4100 XE4500 3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook and for identifying faulty components e ASP support information e Troubleshooting information e Diagnostic tools Checking for customer abuse page 3 3 Troubleshooting the problem page 3 3 Verifying the repair page 3 4 Suggestions for troubleshooting page 3 5 e Diagtools diagnostic program page 3 17 Power on self test page 3 20 Sycard PCCtest 450 460 PC card page 3 25 Windows Managem
24. parallel connector Motherboard 1 O controller IR PCA Infrared transmitter receiver uss motherboard Bus controler South Bridge USB connector PCMCIA socket PCMCIA connectors Wireless LAN Mini PCI I O controller radio radio frequency circuitry certain models Antenna PCAs Transmit receive antennas IR PCA On off switch indicator light Motherboard LAN circuitry bus controller LAN connector Modem Motherboard Modem circuitry certain models modem connector HP Omnibook XE4100 XE4500 Product Information 1 15 2 Removal and Replacement This chapter tells you how to remove and replace the notebook s components and assemblies The items marked by e in the following table are user replaceable Table 2 1 Removal Cross Reference Assembly speaker page 2 12 Drive floppy page 2 22 Battery CMOS page 2 37 Drive hard disk page 2 7 Battery main page 2 4 Feet rubber page 2 9 Card wireless LAN mini PCI page 2 6 Heatsink with fan page 2 27 Case bottom page 2 35 Keyboard page 2 13 Case top page 2 20 Module SDRAM page 2 5 Cover keyboard page 2 10 Module CPU page 2 29 Assembly display page 2 17 PCA antennas page 2 17 Door mini PCI page 2 9 PCA I R page 2 25 Door SDRAM page 2 9 PCA motherboard page 2 31 Doors PCMCIA page 2 35 PCA switchboard page 2 13 Drive CD DVD page 2 16 Rubber screw plugs display page 2 9 Caution Alw
25. snap closed 2 6 Removal and Replacement HP Omnibook XE4100 XE4500 Removing the Hard Disk Drive User Replaceable Required Equipment e Small Phillips screwdriver Removal Procedure Important If you are installing a new hard disk drive load the factory software and operating system on the drive as described in Recovering the Factory Software as shown on the next page 1 Unplug the AC adapter if present and then remove the battery 2 On the bottom of the notebook remove the hard drive rubber screw plugs and retaining screws 3 Carefully pull the hard drive out of the notebook Screw M2 5x6mm 2 e TE Figure 2 5 Removing the Hard Disk Drive HP Omnibook XE4100 XE4500 Removal and Replacement 2 7 4 Remove the screws from the drive and drive tray then lift the drive out of the tray 5 Remove the connector from the hard disk drive Screw M3x4mm 4 ja Figure 2 6 Removing the Hard Disk Drive Tray Recovering the Factory Software The following procedure describes how to recover the notebook s original software and operating system This process can take up to 15 minutes to complete For more information about recovering the factory software installation see the readme txt file in the root directory of the Recovery CDs Caution Do not interrupt the following process or unplug the AC adapter until the process completes Connect the AC adapter to the notebook 1
26. the notebook on and off or PONS Touch pad scroll pad click buttons plus on off button 6 Main status lights left to right power mode battery hard disk activity HP Omnibook XE4100 XE4500 7 Microphone option not available 8 Infrared port 9 Wireless on off button and indicator light 10 Battery 11 CD ROM DVD or other drive 12 PS 2 keyboard or PS 2 mouse port supports Y adapter on certain models Product Information 1 3 Figure 1 2 Omnibook XE4100 XE4500 Back View 13 AC adapter jack 21 Modem port 14 Two universal serial bus USB ports 22 PCMCIA card and CardBus slot and button XE4100 15 LAN port PCMCIA card and CardBus slots and buttons XE4500 16 S video port 23 IEEE 1394 port 17 Parallel port LPT1 Use this port for a 24 Audio jacks left to right external microphone audio parallel printer or other parallel device out headphones 18 Serial port COM1 Use this port for a serial 25 Volume control mouse modem printer or other serial 26 Audio mute button and audio mute light device 27 Floppy drive 19 External monitor port on certain models 20 Kensington lock slot security connector 1 4 Product Information HP Omnibook XE4100 XE4500 Figure 1 3 Omnibook XE4100 XE4500 Bottom View 28 Hard disk drive 31 Reset button 29 Battery latch 32 Port replicator connector 30 SDRAM door 33 Mini PCI door no u
27. 0 60960 Panel IRAF WAR amp wbuton as fe ETT Rane I aa wi Go Duron VE E A F4640 60956 F4640 69056 PCA motherboard KO w IEEE 1894 T F4640 60958 F4640 69058 PCA motherboard KB w IEEE 1394 e F4640 60959 F4640 69059 PCA motherboard KB w o IEEE1394 J J F4640 60960 Cover modem pot o d Yes F4640 60964 E ME F4640 60005 deer FEN STel F4640 60966 Cover docking port F4640 6090697 Socket PCMCIA 1F KC F4640 60968 Socket PCMCIA TFKB F4640 60969 Kitrubberfootandscrewplug UC Yes F4640 60970 Kitdisplayscrewcower Ye menage Label name HE ll mama bd name HP 08 xE4500 O F4640 60974 Kitcable 1F S Sed e f F4640 60977 Card mini PCI 802 11B worldwide Yes F4640 600978 Card mini PCI 802 11B France Yes oe EE HP Omnibook XE4100 XE4500 Replaceable Parts 4 9 Part Number Part Number Description XE4100 XE4500 Repl F4640 60987 4640 69087 Case bottom assy KB w 1394 XPHome A EE SS E ET EE F4640 60989 FA640 69089 Case bottom assy KB weg W2KIXPPro f o F4640 60990 F4640 65090 Case bottom assy KB wei XPHome F4640 60991 FA640 69091 Case bottom assy we xPP f E A ele EN 30 E s Nee P 1 0 TARMA 1 a E Nee Fasos 60901 PotRepicorAey J ves Fasos 60901 Battery Llon 44A r8 Celton F
28. 0 Product Information 1 1 Table 1 2 Product Comparisons OmnibookXE4500 Omnibook XE4100 Pentium 4 M 1 6 to 1 7 GHz Celeron 1 13 to 1 20 GHz Memory Up to 2 GB 2048 MB SDRAM using Up to 1 GB 1024 MB SDRAM using 512 MB 1 GB MB modules when available modules otherwise up to 1 GB 1024 MB SDRAM At least 128 MB SDRAM preinstalled using 512 MB modules At least 128 MB SDRAM preinstalled Display 15 0 inch XGA 1024 x 768 or SXGA 15 0 inch XGA 1024 x 768 or 14 1 inch XGA 1400 x 1050 or 14 1 inch XGA 1024 x 1024 x 768 active matrix TFT 768 active matrix TFT Video ATI Mobility Radeon graphics accelerator VIA graphics with up to 32 MB dynamically with 16 or 32 MB DDR graphics memory 4x allocated video RAM 16 MB default video RAM AGP graphics capability shared with system RAM Operating Windows XP Professional or Home Windows XP Professional or Home preinstalled System preinstalled On Standby Hibernate Off On Standby Hibernate Off Intel Mobile Pentium 4 M and Intel Celeron Mobile processors All models feature HP TopTools and are ACPI compliant 1 2 Product Information HP Omnibook XE4100 XE4500 Features The following three illustrations show the notebook s main external features For an exploded view of the notebook see page 4 2 Figure 1 1 Omnibook XE4100 XE4500 Front View Notebook open close latch One touch buttons Keyboard status lights Power button Turns
29. 00 XE4500 Exchange Omnibook User Part Number Part Number Description EH eme nam Fasoo 12087 C Rec XP Fome DUT FRENG EE meer OD ReeXPFomeriNIENG TT meer GD RecXPFomeNORTENG o Fases 12081 OD RecXPHomeDANIENG F4866 12062 CD Rec XP Home CZH eene CD ere enen ET eem eD ewe eener Te FA866 12066 CD RecW2KFREIGERTTAENG Fasss 12087 CD RecXPHomeNTLENG HP Omnibook XE4100 XE4500 Replaceable Parts 4 11 5 Reference Information This chapter includes the following reference information e Password removal policy e Display quality statement Password Removal Policy If the user forgets the system password the user calls Technical Support to determine the proper removal procedure The user must provide proof of ownership and the notebook must be operated during the procedure The password removal procedure is protected as HP Company Private information There are a restricted number of locations that can perform password removal It might not be disclosed or distributed outside those locations Password removal is strictly controlled Hewlett Packard and authorized support providers must ensure with written evidence that the notebook being cleansed is actually in the possession of the notebook s actual and current owner This requires a sales receipt showing the notebook s
30. 2 J H Pentium 4 M 1 6 GHz 14 1 in XGA 30 GB CDRW DVD 256 MB 32 MB Modem LAN 802 11 Li lon F4873 J H Pentium 4 M 1 6 GHz 15 in XGA 20GB DVD 128 MB 32 MB Modem LAN Li lon F4874 J H Pentium 4 M 1 6 GHz 15 in XGA 30 GB DVD 256 MB 32 MB Modem LAN Li lon F4875 J H Pentium 4 M 1 6 GHz 15 in XGA 30GB CDRW DVD 256 MB 32 MB Modem LAN Li lon F4876 J H Pentium 4 M 1 7 GHz 15 in SXGA 40 GB CDRW DVD 256 MB 32 MB Modem LAN 802 11 Li lon F4877 H Pentium 4 M 1 6 GHz 14 1 in XGA 20 GB CDRW DVD 128 MB 32 MB Modem LAN Li lon F4878 H Pentium 4 M 1 7 GHz 15 in XGA 30 GB CDRW DVD 256 MB 32 MB Modem LAN Li lon F4880 J H Pentium 4 M 1 6 GHz 14 1 in XGA 30 GB DND 256 MB 32 MB Modem LAN 802 11 Li lon F4881 J H Pentium 4 M 1 7 GHz 15 in XGA 30GB CDRW DVD 256 MB 32 MB Modem LAN 802 11 Li lon F4883 J H Pentium 4 M 1 6 GHz 14 1 in XGA 20GB CH 128 MB 16 MB Modem LAN Li lon F4884 J H Pentium 4 M 1 6 GHz 14 1 in XGA 30 GB CDRW DVD 128 MB 32 MB Modem LAN Li lon F4885 J H Pentium 4 M 1 6 GHz 15 in SXGA 30 GB CD 256 MB 32 MB Modem LAN Li lon F4886 J H Pentium 4 M 1 7 GHz 15 in XGA 40GB CDRW DVD 256 MB 32 MB Modem LAN 802 11 Li lon This table lists only base product configurations custom configurations are not included The J H suffix indicates the notebook s OS J Windows XP Professional with Windows 2000 Recovery CDs H Windows XP Home ntel Mobile Pentium 4 M and Intel Mobile Celeron processors HP Omnibook XE4100 XE450
31. 2w 8120 6314 Cord Pwr Europe ABB 2w 8120 6316 Cord Pwr Japan ABJ 2w 8120 6317 Cord Pwr S Afr ACQ 2w 8120 8699 Cord Pwr UK EPSR For Hong Kong 2w 8120 6313 Cord Pwr US ABA 2w PC Cards F4640 60978 F4640 60977 Card mini PCI 802 11B France Card mini PCI 802 11B worldwide F4808 60901 Adapter F1469A Port Replicator Assy PS 2 Y adapter HP Omnibook XE4100 XE4500 Product Information 1 13 Internal Design 1 14 The motherboard PCA is the central component of the notebook s design It plays a role in virtually all system functions The CPU module and most other subsystems connect to the motherboard The following figure shows the connections among the notebook s replaceable electronic modules Table 1 9 on page 1 15 lists the roles that these modules play in the notebook s functional subsystems Mini PCI card Keyboard Top case Switchboard Speaker assembly Display PCA assembly SDRAM modules Motherboard PCA Heatsink fan CPU module PCMCIA socket CD DVD drive Product Information Hard disk drive Main battery Floppy drive Cable connection Key Direct plug in connection Figure 1 5 Replaceable Module Diagram HP Omnibook XE4100 XE4500 Table 1 9 Functional Structure Description Bootup CPU module Main processor MMO Motherboard Primary system circuitry system BIOS Hard disk drive First source of disk based startup code Flopp
32. A end and then pull it toward the display assembly to release the tabs from the top case 5 Turn the keyboard over and disconnect the motherboard cable 6 Remove the keyboard Reassembly Notes Caution Do not excessively bend or fold the keyboard cable Excessive flexing can damage the keyboard cable connectors Lay the keyboard face down on the top case forward of its normal position then reconnect the keyboard cable e Slide the metal tabs on the bottom of the keyboard into their slots in the top case then lower the keyboard into place HP Omnibook XE4100 XE4500 Removal and Replacement 2 13 Screw M2 5x4mm 4 Figure 2 9 Removing the Keyboard HP Omnibook XE4100 XE4500 Removal and Replacement 2 14 Removing the Switchboard PCA User Replaceable Required Equipment e Small Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and then remove the battery 2 Remove the keyboard cover page 2 10 3 Disconnect both the 2 wire and 4 wire cables that connect the switchboard PCA to the top case and speaker assembly respectively 4 Remove the screws that secure the keyboard and switchboard PCA to the top case page 2 13 5 Gently lift up on the keyboard carefully remove the switchboard PCA from the top case and then disconnect the underside motherboard cable Screw M2 5x4mm __ Figure 2 10 Removing the Switchboard PCA Reassembly Note e Connect the un
33. Parts 4 3 Exchange Omnibook User Description Part Number Part Number XE4100 XE4500 Repl Te HOD 20GB SSmm Hitachi ATAT00 J sras F3257 69106 Yes Te HOD SOGB 9 5mm TITAN Toshiba ATATOO TITAN 0050 4860 row 69501 Yes Te HDO 3008 9 5mm Toshiba ATATOO ooso4176 Fsesresis Yes Te HDD 40 0GB 95mm TEMATATOOFDB 0950 520 __ Fs4z6 60500 Yes 18 HOD 40GB 5mm Toshiba ATATOO ooso4288 Faser Yes s Wessn irw n i eoor 5 kea ARABIENG Fi amp osw 5 ka BELGIAN lesen f landen ros LL s Keybd DANISH rose V S KobiFRACANADA freona s L s Keybd FRENCH RMoseis pe 5 Keybd GERMAN fro L s Keybd GREEK roo f 5 kewa HEBREW roo 5 keva HUNGARIAN i rasos 5 kewa IGELANDIG fran d s Keybd INTLENG rosso s ka ITALIAN Posen d s 5 Keyb JAPANESE F amp oeem 5 Keybd NORWEGIAN freos 5 Kewa PORTUGESE eoa 5 kewa RUSSIAN reso pe
34. Touch tab of Keyboard in Control Panel Make sure Onscreen Display is enabled in One Touch tab of Keyboard in Control Panel Restart notebook Try card in another computer If card requires an IRQ make sure one is available In Device Manager refresh device list and check for conflicts Download current drivers from card manufacturer s web site Make sure AC adapter has correct power rating Try another AC adapter if available Plug in AC adapter for 24 hours to charge CMOS battery Always set notebook on a flat surface so air can flow freely around and underneath it Make sure air vents are not blocked Games and other programs that drive CPU usage toward 100 can contribute HP Omnibook XE4100 XE4500 Repair Center Repair Center Likely Causes Comments Mini PCI card Antenna PCAs Motherboard Keyboard cover Switchboard PCA Motherboard PCMCIA socket Motherboard AC adapter Motherboard Make sure all cables are properly connected to mini PCI card and motherboard Check for damaged coaxial cables or connectors Using a flashlight look for bent pins inside the PCMCIA Socket For model XE4500 if only one slot is affected replace PCMCIA socket If both slots are affected replace motherboard AC adapter cannot be repaired and must be replaced Declared to be caused by customer abuse Declared to be caused by customer abuse Declared to be caused by customer abus
35. allel USB General problems Modem a problems Use an external microphone internal microphone normally not included Check software controls Test audio with e Diagtools diagnostics Check connections Restart notebook Use troubleshooters in Windows Help Check settings in Control Panel Check port settings in Device Manager Test ports with e Diagtools diagnostics For USB contact device vendor and HP Notebook web site see page vii for latest USB drivers For USB if the device is powered by the USB port try the other an SSS SSS Check settings in Control Panel Open hardware Device Manager If modem is disabled try to enable If modem has a conflict try disabling another device Use analog telephone line 2 3 or 4 wires not PBX or digital line In a hotel ask for data line Try disabling error correction and data compression Test modem with e Diagtools diagnostics HP Omnibook XE4100 XE4500 Switchboard PCA Motherboard Motherboard Motherboard Troubleshooting and Diagnostics 3 13 Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Comments LAN network General problems Check cables and Motherboard connections Try connecting notebook to another network station if applicable If green light next to LAN port does not light LAN cable may not be connected to network or network may be down Use networking troublesh
36. arate Problems If there are multiple symptoms separate them into distinct problems Consider Causes Keep in mind possible causes for each problem Use the diagnostic tools and troubleshooting suggestions to help find possible causes The e Diagtools diagnostic program tests most of the notebook s components using automatic and interactive tests and is your primary troubleshooting tool Other tools include the power on self test WMI Toptools if installed the BIOS Setup utility and the Sycard PCCtest Table 3 2 on page 3 5 shows how you can use these tools to isolate the cause of the notebook s problem The troubleshooting suggestions on page 3 6 include general suggestions for repairing notebooks that show specific failure symptoms HP Omnibook XE4100 XE4500 Troubleshooting and Diagnostics 3 3 Swapping modules that might be defective with others known to be good is generally an ideal way to find the module responsible for the problem A failure symptom is rarely caused by more than one module so you will not usually need to replace more than one to correct a particular failure After you replace a module the notebook will normally be in a confused state and lock up when you apply power If this happens press the reset button this turns the notebook off so that you can restart it in a known state Verifying the Repair 3 4 Before returning the repaired notebook to the customer verify the repair by run
37. ard disk drive Floppy disk drive I R PCA Antenna PCAs CMOS battery Motherboard Figure 2 1 Disassembly Flow HP Omnibook XE4100 XE4500 Removal and Replacement 2 3 Removing the Battery User Replaceable Required Equipment e None Removal Procedure e Slide the battery s release latch then pull the battery out of its compartment Figure 2 2 Removing the Battery 2 4 Removal and Replacement HP Omnibook XE4100 XE4500 Removing a SDRAM Module User Replaceable The notebook has no system memory built into its motherboard but has two slots for SDRAM modules One slot contains an SDRAM module that was factory installed Note Omnibook XE4100 models use only PC133 SDRAM modules and Omnibook XE4500 models use only DDR266 SDRAM modules Using the wrong type of module prevents the notebook from booting Caution Handle the SDRAM module only by its edges and provide proper grounding or you might damage the module through electrostatic discharge Required Equipment e Small Phillips screwdriver Removal Procedure Ra Unplug the AC adapter if present and then remove the battery 2 On the bottom of the notebook loosen the captive screws holding the SDRAM door and then remove the door 3 Press outward on the latches at the sides of the SDRAM module to release it the SDRAM module pops up 4 Carefully pull the SDRAM module out of the connector Figure 2 3 Removing an SDRAM Module Reassembl
38. are when handling the I R PCA cable Damaging the cable can degrade notebook performance Make sure you route the I R PCA cable between the left screw hole and the bottom case gt P l pec Screw q M2 5x4mm 2 S SNN u xa NI E gt Ka Figure 2 15 Removing the I R PCA 2 26 Removal and Replacement HP Omnibook XE4100 XE4500 Removing the Heatsink with Fan HP Authorized Service Providers Only Required Equipment e Small Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Remove these additional assemblies Hard disk drive page 2 6 Keyboard cover page 2 10 Switchboard PCA page 2 13 Keyboard page 2 13 Display assembly page 2 17 Top case page 2 20 3 Remove all three retaining screws 4 Lift up on the heatsink with fan and then disconnect the fan cable from the motherboard Screw M2 5x4mm 3 Figure 2 16 Removing the Heatsink with Fan HP Omnibook XE4100 XE4500 Removal and Replacement 2 27 Caution Do not spin the fan blades with your finger or you could damage the fan s bearings Reassembly Notes e If the thermal pad is damaged use a sharp knife or scraper to carefully remove it from the heat sink then attach a new thermal pad e Install the heatsink screws in this order 1 Install all three screws lightly 2 Fully tighten the screws in the order marked on the heatsink 2 28 Removal and Repla
39. arts a new session click Start Shut Down Shut down Windows 2000 and restores network connections or Power mode status light is off press the power button for 4 seconds only if the Start menu procedure doesn t work To turn on Press the power button to restart or to resume your session from Standby or Hibernate mode 1 6 Product Information HP Omnibook XE4100 XE4500 Checking the Status of the Notebook The main status lights on the front of the notebook report power status battery status and hard disk activity Table 1 4 Main Status Lights front of notebook Power status On notebook is on even if the display is off Blinking notebook is in Standby mode Off notebook is off or in Hibernate mode Hard disk drive activity On notebook is accessing the hard disk drive Battery status Green The AC adapter is connected and the battery is fully charged Amber The AC adapter is connected and the battery is charging Blinking The AC adapter is connected and the battery is missing or has a fault Off The AC adapter is not connected The keyboard status lights located above the keyboard indicate the states of the keyboard locks Table 1 5 Keyboard Status Lights Caps Lock Caps Lock is active Num Lock Num Lock is active The Keypad Lock must also be on to use the embedded keypad Keypad Lock The embedded keypad is active Fn F8 Num Lock must also be on for the numeric keys otherwise cursor co
40. ase6 12006 OD Rec XP ProDUT FREIENG eem OD RecXPPOINTLENG Peer OD RecXPPONAENS Deem OD RecXPPOFINTENG MER A ESA E F4866 12012 NER CD Rec XP Pro FRE F4866 12013 fs CD Rec XP Pro FRE GER ITA ENG FXB66 2014 OD ReoXPPOGER Fase6 12019 6b ReoXPPoTA FX866 12020 OD ReoXPProJPN F4866 12024 CD Rec XP Pro Simple CHI F4866 12026 RENE CD Rec XP Pro SPA eD mex Pesa oooi Passear 0D REE xP PO WEE ll Passetz 0D Rec WAR NA ENS feo Daems CD RecXPHomeNAENG f f pement oe o F4866 12035 f CD Rec W2K FIN IENG F4866 12036 p XJ CD Rec W2K FRE F4866 12037 o CD Rec W2K GER FX866 12088 0b gew s FXB66 12039 en ReoW2KPN te FA866 12040 OD HecWZKSPA F4866 12041 a CD Rec W2K SWE IENG F4866 12042 PY CD Rec XP Home TUR F4866 12043 Ps CD Rec XP Home HUN F4866 12045 PY CD Rec XP Home POL emmer paemme CD ReXPHomeHEg Jooo o Fesser CD Rec XPHome Aaen fT isses CD Rec XP Fome TRAD CHI TAWAN e Fasee 12009 CD Rec XP Home TRAD CHI Hong Kong III F4866 12050 fs CD Rec XP Home JPN F4866 12052 x wi CD Rec XP Home FRE CO Rec XP Home PRE pesas Co RecXPHomeGER S dT assez Co RecXPHomeA dT mee CO RecXPHomeSPA O mee CD RecXPHomeFRE GERWMENG Ill 4 10 Replaceable Parts HP Omnibook XE41
41. ated on drive A or drive C Enter BIOS Setup and see if the hard disk and drive A are properly identified Parity Check 1 nnnn Parity error found in the system bus BIOS attempts to locate the address and display it on the screen Parity is a method for checking errors in binary data A parity error indicates that data has been corrupted Parity Check 2 nnnn Parity error found in the I O bus BIOS attempts to locate the address and display it on the screen Press lt F1 gt to resume lt F2 gt to Setup lt F3 gt for previous Displayed after any recoverable error message Press F1 to start the boot process or F2 to enter BIOS Setup and change the settings Press lt F3 gt to display the previous screen usually an initialization error of an Option ROM such as an add on card Write down and follow the information shown on the screen Press lt F2 gt to enter Setup Optional message displayed during POST PS 2 Mouse PS 2 mouse identified 3 24 Troubleshooting and Diagnostics HP Omnibook XE4100 XE4500 System BIOS shadowed System BIOS copied to shadow RAM UMB upper limit segment address nnnn Displays the address nnnn of the upper limit of Upper Memory Blocks UMB indicating released segments of the BIOS that can be reclaimed by a virtual memory manager Video BIOS shadowed Video BIOS copied to shadow RAM Sycard PCCtest 450 460 PC Card Optional The PCCtest 450 and 460 cards version 1 05 from Sycard
42. ation but is subject to change Table 1 1 Omnibook XE4100 XE4500 Notebooks Omnibook Hard CD DVD Standard Product CPU Display Drive Drives SDRAM Communication Battery Video Mem Omnibook XE4100 F4641 HH Celeron 1 13 GHz 14 1 inXGA 20GB CH 128 MB uma Modem LAN Ni Mh F4642 J H Celeron 1 13 GHz 14 1 inXGA 20GB DND 128 MB uma Modem LAN Li lon F4643 J H Celeron 1 2 GHz 14 1 inXGA 30GB DND 256 MB uma Modem LAN Li lon F4644 J H Celeron 1 2 GHz 14 1 in XGA 30GB CDRW DVD 256 MB uma Modem LAN Li lon F4646 H Celeron 1 2 GHz 14 1 Hin XGA 20GB CH 128 MB uma Modem LAN Ni Mh F4647 J H Celeron 1 2 GHz 14 1 Hin XGA 20GB CH 128 MB uma Modem LAN Li lon F4648 J H Celeron 1 2 GHz 14 1 Hin XGA 30 GB CDRW DVD 128 MB uma Modem LAN Ni Mh F4649 H Celeron 1 2 Ghz 14 1 Hin XGA 20 GB CDRW DVD 128 MB uma Modem LAN Li lon F4650 J H Celeron 1 2 GHz 14 1 inXGA 20GB DVD 256 MB uma Modem LAN Li lon Omnibook XE4500 F4867 J H Pentium 4 M 1 6 GHz 14 1 in XGA 20GB CH 128 MB 16 MB Modem LAN Li lon F4868 J H Pentium 4 M 1 6 GHz 14 1 in XGA 30 GB DND 128 MB 16 MB Modem LAN Li lon F4869 J H Pentium 4 M 1 6 GHz 14 1 in XGA 20GB DND 128 MB 32 MB Modem LAN Li lon F4870 J H Pentium 4 M 1 6 GHz 14 1 in XGA 30 GB DND 256 MB 32 MB Modem LAN Li lon F4871 J H Pentium 4 M 1 6 GHz 14 1 in XGA 30 GB CDRW DVD 256 MB 32 MB Modem LAN Li lon F487
43. ays provide proper grounding when performing repairs Without proper grounding an electrostatic discharge can damage the notebook and its components Notes Reassembly steps are the reverse of the removal steps Reassembly notes are included at the end of each section below jum Symbols like these are displayed throughout this chapter to show approximate full size screw outlines You can use these to verify the sizes of screws before you install them Installing a wrong size screw can damage the notebook The symbol at the left represents an M2 5 x 4 mm T head Screw HP Omnibook XE4100 XE4500 Removal and Replacement 2 1 Table 2 2 Required Equipment e Small Phillips screwdriver preferably magnetized e Small flat blade screwdriver e 5mm nut driver Table 2 3 Recommended Screw Torque Values Screw Thread Size Torque cm kgf Torque in Ibf 20 25 17 22 M2 5 hinges 3 5 4 0 3 0 3 4 M2 5 other 2 5 3 0 2 2 2 6 25 30 22 26 Standoff hex 2 5 3 0 2 2 2 6 2 2 Removal and Replacement HP Omnibook XE4100 XE4500 Disassembly Flowchart The following diagram shows the general path you will use when disassembling the notebook to access any particular component Battery AC adapter SDRAM module Mini PCI card hard disk drive Speaker assembly Keyboard cover i Switchboard PCA If removing onl id Keyboard CD DVD drive display assembly Display assembly Heat sink with fan Top case Guide h
44. being used which hardware and software components are in the notebook and possibly whether any of the components need replacing A local or remote application can use the WMI interface to check which hardware and software components are installed on your notebook and might be able to tell how well they are working or if they need replacement Installing the WMI Package The WMI package is either preinstalled on the notebook s hard disk or can be downloaded from http www hp com toptools the contents are the same in both cases The package must be properly installed before it can be used To install the WMI preloaded on the hard disk 1 Start Windows if it is not already running 2 Click Start Programs or All Programs Hewlett Packard HP Toptools Agent Setup Using WMI For a complete description of how to use WMI see the following documentation provided with the notebook e A README TXT file click Start Programs Hewlett Packard HP Toptools Agent Read me e A Windows online help file describing Hewlett Packard s implementation of WMI group and attribute definitions click Start Programs Hewlett Packard HP Toptools Agent HP Toptools Help Uninstalling the WMI Package 1 Click Start Programs or All Programs Hewlett Packard HP Toptools Agent Uninstall WMI 2 Restart the notebook 3 26 Troubleshooting and Diagnostics HP Omnibook XE4100 XE4500 BIOS Setup Utility The BIOS Setup utility provides access to
45. bleshoot the problem using Diagnostic tools Troubleshooting suggestions Verify the repair by testing the functionality of the complete unit Figure 3 1 Basic Troubleshooting Steps 3 2 Troubleshooting and Diagnostics HP Omnibook XE4100 XE4500 Checking for Customer Abuse Some notebooks might appear to have been damaged by customer abuse Use these guidelines to help determine if this is the case e If the shipping box is seriously damaged customer abuse cannot be declared e Ifthe damage could have a cause other than customer abuse customer abuse cannot be declared e If the notebook shows any of the following customer abuse is declared Missing parts Broken plastic parts Parts not original to the notebook Damaged or missing keys on the keyboard Table 3 3 lists additional criteria for determining customer abuse to specific parts of the notebook Important Parts damaged by customer abuse are not covered by the warranty Troubleshooting the Problem Record pertinent information about the notebook e Model and serial number e Operating system and version e Software version stored in hidden file c version inf e BIOS version Accessories and peripherals used Analyze the problem e Observe Symptoms Using the customer s information try to duplicate the problem Determine how the problem differs from proper behavior Also note the functions that do work properly e Sep
46. bottom of the notebook Figure 1 4 Resetting the Notebook Note To boot from a CD insert a bootable CD such as the Recovery CDs into the CD DVD drive then restart Press Esc when the HP logo appears then select the CD DVD drive as the temporary boot device HP Omnibook XE4100 XE4500 Product Information 1 9 Specifications The following tables list the specifications for the notebook and its accessories These are subject to change for the latest versions see the HP Notebook web site www hp com notebooks Table 1 7 Omnibook X4100 and XE4500 Specifications Physical Attributes Size 14 inch display 328 x 272 x 33 mm 12 9 x 10 7 x 1 3 in Size 15 inch display 328 x 272 x 35 mm 12 9 x 10 7 x 1 4 in Weight 2 9 kg 6 5 Ib minimum depending on configuration Processor and Omnibook XE4500 Bus Architecture 1 6 to 1 7 GHz Intel Mobile Pentium 4 processor M with Intel Speed Step technology 512 KB L2 cache 1 2 to 1 3 V core low power processor with 400 MHz processor system bus Omnibook XE4100 1 13 to 1 20 GHz Intel Mobile Celeron processor 256 KB L2 cache 1 45 V core low power processor with 133 MHz processor system bus 14 1 inch XGA 1024 x 768 or 15 0 inch XGA 1024 x 768 or SXGA 1400 x 1050 active matrix TFT LCD display Hardware 3D acceleration hardware DVD acceleration Omnibook XE4500 External monitors up to 1600 x 1200 resolution 16M colors and at least 85 Hz refresh rate only 60
47. cement HP Omnibook XE4100 XE4500 Removing the CPU Module HP Authorized Service Providers Only Required Equipment e Small flat blade screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Remove these additional assemblies Hard disk drive page 2 6 Keyboard cover page 2 10 Switchboard PCA page 2 13 Keyboard page 2 13 Display assembly page 2 17 Top case page 2 20 Heatsink page 2 16 3 Turn the lock screw one half turn counterclockwise to release the CPU module you should hear a light snap Carefully lift the CPU module off of its socket on the motherboard IMPORTANT See the Caution on the next page before reinstalling the CPU module Figure 2 17 Removing the CPU Module HP Omnibook XE4100 XE4500 Removal and Replacement 2 29 Reassembly Notes Caution Each time you install a new CPU module you must also replace the heat sink s thermal pad to maintain optimum heat transfer Use a sharp knife or scraper to carefully remove the old thermal pad from the heat sink then attach the new thermal pad The CPU module is keyed for installation and can be inserted only one way e Carefully insert the CPU module into the motherboard and turn the lock screw one half turn clockwise to secure the CPU module e Be sure to replace the thermal pad on the heatsink as described in the reassembly notes on page 2 28 2 30 Removal and Replacement HP Omnibo
48. ched last change is hard coded on DVD drive and is permanent Refer to DVD player software help for details System Error Make sure disk is clean CD DVD drive Make sure CD DVD drive is Unable to read undamaged and inserted Motherboard installed properly drive message correctly Clean with soft cloth or replace as needed Wait 5 to 10 seconds after closing tray before pressing Play Restart notebook No DVD or CD RW If software was removed use software on the Recovery CDs to reinstall notebook factory software All DVD play is Some DVDs include software erratic called PC Friendly This software can cause errors or erratic play If needed uninstall PC Friendly and restart notebook Keyboard Some or all keys do Check settings in Control Keyboard Try reinserting ribbon cable not work properly Panel Motherboard in connector on motherboard HP Omnibook XE4100 XE4500 Troubleshooting and Diagnostics 3 11 Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Comments Press Fn F8 to activate numeric keypad and Lock key to turn on number lock Avoid touching touch pad while booting or resuming Check devices separately Embedded numeric keypad does not work PS 2 keyboard and mouse with Y adapter do not work Touch pad General problems Reset notebook see page 1 9 Check settings in Control Panel Make sure touch pad is enabled in Mouse Properties B
49. cosmetic based complaints that do not conform to the above conditions and tests will not normally be considered for display replacement The HP responsible person working with the customer should identify work arounds that are reasonable and appropriate for the individual customer Customers who must have a more perfect display solution should consider switching to an Omnibook with a DSTN display We expect that over time the industry will continue to produce displays with fewer inherent cosmetic imperfections and we will adjust our HP guidelines as these improvements are implemented Reference Information HP Omnibook XE4100 XE4500 Table 5 1 Omnibook XE4100 XE4500 LCD Guidelines Type of Imperfection Imperfections Not Allowed Electrical Imperfections e 7 or more single bright dots Bright dots 8 7 or more single dark dots Dark dots 2 9 or more total bright and dark combined defective dots Any occurrence of multiple defective dots within 15 mm Mechanical Imperfections Any polarizer bubble discoloration or dent that is visible from at least Discoloration 36 cm 14 in Polarizer bubbles dents gt Definitions of imperfections a Bright or dark dot a subpixel red green or blue dot that is stuck on or off b Polarizer dent or bubble a light spot with a darker border that appears on a lighted display and does not change size In contrast a polarizer scratch is a light line that is visible on a darker background an
50. d does not change size HP Omnibook XE4100 XE4500 Reference Information 5 8 Service Notes and Obsolete Parts Service notes containing important repair information for these products will be issued as needed These notes are available online at the Partnership web site see page vii 5 4 Reference Information HP Omnibook XE4100 XE4500 Part Number F4640 90024 Printed in U S A 5 02
51. dates to the notebook s BIOS Use e DiagTools for Windows to download and install these BIOS updates as needed page 2 37 3 28 Troubleshooting and Diagnostics HP Omnibook XE4100 XE4500 4 Replaceable Parts This chapter contains an exploded view of the Omnibook XE4100 and XE4500 and the following lists of parts e Notebook replaceable parts page 4 3 e Accessory replacement parts page 4 6 e Part number reference page 4 6 HP Omnibook XE4100 XE4500 Replaceable Parts 4 1 Figure 4 1 Exploded View HP Omnibook XE4100 XE4500 Replaceable Parts 4 2 Table 4 1 Omnibook Replaceable Parts Exchange Omnibook User Description Part Number Part Number XE4100 XE4500 Repl Battery Lilon 4 4AHr 8 Cell Li lon F4so9 60901 o gt Yes 22 Batiey NMH SS F4969 ve 15 Case bolomassyKC XPHome F46toeosi FiGiosRBr 15 Case boomassyKC WKXPPro Ieper reene 15 Case bolomassyKC XPPro J eeee Teams 15 Case bottom assy KB w 1394 WAKIXPPre rege reene o 15 Case botom assy KB w 1394 XPHome Faeao60987 Iesel _ 15 Case bottom assy KB w1394XPPo Ire reene e _ 15 Case bottom assy KB wier W2KIXPPo Faeao60989 Tess 15 Case bottom assy KB wiots94XPHome Ieper reem o _ ele bottom assy KB wier XPPro Faeaoe0001 Fea sl 6 Case top 1F rayi reoeo 12 00 ROM Assy 28X Mewa
52. derside motherboard cable before installing the switchboard PCA HP Omnibook XE4100 XE4500 Removal and Replacement 2 15 Removing the CD DVD Drive User Replaceable Required Equipment e Small Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Remove these additional assemblies e Keyboard cover page 2 10 e Keyboard page 2 13 3 Remove the screws that secure the CD DVD drive to the top case and motherboard 4 Place your index finger in the top case opening and push out on the CD DVD drive to release it from the motherboard 5 Remove the CD DVD drive Screw M2 5x6mm Screw M2 5x4mm jm Figure 2 11 Removing the CD DVD Drive 2 16 Removal and Replacement HP Omnibook XE4100 XE4500 Removing the Display Assembly HP Authorized Service Providers Only Required Equipment Small Phillips screwdriver Removal Procedure Nn 1 Unplug the AC adapter if present and remove the battery 2 Remove the keyboard cover page 2 10 3 4 Remove the screws from the left and right antenna PCAs Relocate the antenna PCAs away from Remove the two retaining screws from the rear of the notebook the display assembly hinges Disconnect the display assembly cable from the motherboard Remove the six retaining screws that secure the display assembly to the top case Note that there is a grounding strap at the left hinge Lift the display assemb
53. e CMOS battery Charge CMOS battery Motherboard Troubleshooting and Diagnostics Check heatsink for damage or proper fan operation Check thermal contact between CPU and heatsink Replace thermal pad if needed 3 15 Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Comments Notebook pauses May be normal Windows CPU module If notebook slows after period or runs sluggishly behavior background Motherboard of continuous activity check processing can affect heatsink see previous response time symptom Certain operations such as virus scanning or file browsers can affect performance Press Ctrl Alt Del to see if an application is not responding Restart notebook If hard disk has spun down to conserve power it can take several seconds to spin up you can hear this Use Control Panel to modify hard disk power settings Check for overheating see previous symptom If notebook s hard drive frequently runs as indicated by hard drive light on front of notebook while notebook appears to be paused or running slowly consider installing additional SDRAM Make sure hard drive has adequate free space Delete temporary and unneeded files Notebook still on Press Ctrl Alt Del and end but stops any application not responding responding Reset notebook see page 1 9 Accessories Port replicator Check notebook s power Port replicator Port replicator is not problems supply
54. emoval and Replacement HP Omnibook XE4100 XE4500 4 If necessary while holding the center of the cover carefully insert the flat blade screwdriver under the right side of the display assembly hinge gently pry up and then lift the cover out This procedure might need to be repeated on the left side of display assembly hinge to completely remove the cover Screw M2 5x4mm 2 bm Figure 2 7 Removing the Keyboard Cover Reassembly Note e Insert the tabs on the left and right center of the panel into the mating slots under the keyboard and then press the panel into place HP Omnibook XE4100 XE4500 Removal and Replacement 2 11 Removing the Speaker Assembly User Replaceable Required Equipment e Small Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and then remove the battery 2 Remove the keyboard cover page 2 10 3 Remove the screw that secures the speaker assembly to the top case 4 Disconnect the 4 wire cable from the switchboard PCA Screw M2 5x6mm Figure 2 8 Removing the Speaker Assembly 2 12 Removal and Replacement HP Omnibook XE4100 XE4500 Removing the Keyboard User Replaceable Required Equipment e Small Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Remove the keyboard cover page 2 10 3 Remove the screws that secure the keyboard to the top case 4 Lift up on the keyboard at the switchboard PC
55. en you see the HP logo press ESC to display the boot menu then boot from the floppy drive Select the option to update the display LCD identification stored on the motherboard e If you are replacing the CPU module you must also replace the thermal pad on the heat sink see page 2 29 Wireless Models Only e Before installing the motherboard make sure the round coaxial cables from the antenna PCAs are held in place by the clips in the bottom case e Make sure there is sufficient length to the front antenna PCA cables so they can easily be connected to the mini PCI card Reassembly Procedure Caution Be extremely careful when replacing the motherboard The motherboard has EMI springs attached to it that can bend very easily Bending any EMI spring could cause a motherboard short Note Reprogramming the BIOS IC A new BIOS IC contains only enough basic programming to enable the notebook to boot After installing a new motherboard you must reprogram the BIOS IC preferably with the latest BIOS see page 2 36 HP Omnibook XE4100 XE4500 Removal and Replacement 2 33 1 Remove the following components from the old motherboard and install onto the new motherboard e CPU module e Wireless LAN mini PCI card if present e SDRAM modules 2 Follow the reassembly notes in the section entitled Removing the Motherboard on page 2 33 Note After Replacing the Motherboard If present insert the modem port cover into the
56. ent Instrumentation page 3 26 BIOS Setup utility page 3 27 Support by Authorized Service Providers In the U S support of Omnibook XE4000 series notebook computers by Authorized Service Providers ASPs is a purchasable option Standard predefined models and standard special models do not include ASP support The sales force has the option of creating models with ASP support using the specials process The serial number label on the bottom of the notebook indicates the ASP support status for that model See the following table Table 3 1 ASP Support Options Serial Number Label ASP Support Status NoASP No reimbursement to ASP for parts or labor However the ASP is authorized to repair the notebook and reimbursement can be negotiated directly with the customer ASP Parts and labor will be reimbursed to the ASP In other countries ASP support is standard in most situations but you should check the marking on the serial number label to verify the ASP support status for that model HP Omnibook XE4100 XE4500 Troubleshooting and Diagnostics 3 1 Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem To ensure quality repair follow the basic troubleshooting steps shown below Check the customer s description of the problem and any supporting information Check for customer abuse Try to duplicate the customer s problem Trou
57. er Repair Center Repair Center Suggestions Likely Causes Comments Local area of dark or light discoloration visible when display is on External display does not work Hard disk never spins Hard disk makes clunking or scratching noise Hard disk makes buzzing or whining noise Files corrupted Disk capacity less than normal Disk s reported capacity is less than actual size Floppy drive General problems Check connections Press Fn F5 several times Try display on another computer Check power source Remove and reinstall hard drive Check connector Back up disk immediately Was notebook or drive dropped Back up disk immediately Check hard disk installation Check for alternate noise sources such as PCMCIA drive or fan Run virus scan program Check hard disk using Tools tab in disk s Properties sheet Test hard disk drive with e Diagtools diagnostics Back up files if possible then use Hecovery CDs to reformat hard disk and reinstall factory software Check hard disk using Tools tab in disk s Properties sheet Check partitions using Control Panel Administrative Tools Computer Management under Storage Use Recovery CDs to reformat hard disk and reinstall factory software Hard disk allocates approximately 20 MB to diagnostic software This space is unavailable for other uses and not included in hard disk capacity reported by Windows No response from floppy drive
58. er the settings recommended by your support agent e Diagtools for Windows can also update the version of e Diagtools on your notebook s hard disk In e Diagtools for Windows use the e Diagtools menu If you have trouble running e Diagtools diagnostics from the hard disk you can also run it from the Recovery CD or DVD Boot from the CD or DVD and select the diagnostics option 3 18 Troubleshooting and Diagnostics HP Omnibook XE4100 XE4500 Interpreting the Results The e Diagtools diagnostic program returns test groups error codes and suggestions for repair and or follow up actions The basic hardware test shows a recommended replacement part To help interpret the results of the e Diagtools tests refer to the following e e Diagtools Support Ticket on page 3 18 e Replaceable Module Diagram on page 1 14 e Functional Structure Description on page 1 15 This combined information should enable you to determine which of the notebook s components require service HP Omnibook XE4100 XE4500 Troubleshooting and Diagnostics 3 19 Power On Self Test Note If Quiet Boot is enabled in BIOS Setup the default setting press Esc during boot to see POST messages When the notebook boots its system BIOS runs a series of initialization routines and diagnostic tests called POST Power On Self Test The BIOS will not boot the notebook s operating system if the system memory CPU DMA or interrupt controller fails the POST diagn
59. erial number and owner s name or a written statement from the owner attesting that he or she is the owner of the notebook The statement can be a fax copy of the document The fact that the notebook is in the hands of an HP representative on behalf of the customer is not evidence of ownership In addition HP will not remove the password of a notebook for any non owner even if it is requested by law enforcement agencies If you receive such a request you should notify management and HP Corporate Legal immediately These requests might require a court order prior to our participation Further the entity removing the password must log the name serial number and date of the removal and file the written backup with the log The log and backup are subject to standard record retention process and review The final issue relating to removal of passwords is that HP cannot provide information to users that would assist them in improperly removing a password and opening a notebook HP Omnibook XE4100 XE4500 Reference Information 5 1 Hewlett Packard Display Quality Statement 5 2 TFT display manufacturing is a highly precise but imperfect technology and manufacturers cannot produce large displays that are cosmetically perfect Most if not all TFT displays exhibit some level of cosmetic imperfection These cosmetic imperfections might be visible to the customer under varying display conditions and can appear as bright dim or dark spots This i
60. est error Cannot write to extended Direct Memory Access DMA registers 02F6 Software NMI Failed ServerBlOS2 test error Cannot generate software Non Maskable Interrupt NMI 02F7 Fail Safe Timer NMI Failed ServerBlOS2 test error Fail safe timer takes too long device Address Conflict Address conflict for the specified device Allocation Error for device Run ISA or EISA Configuration Utility to resolve a resource conflict for the specified device CD ROM Drive CD ROM drive identified Entering SETUP Starting BIOS Setup Failing Bits nnnn Hex number nnnn is a map of the bits at the RAM address that failed the memory test Each 1 one in the map indicates a failed bit See errors 230 231 or 232 above for offset address of the failure in System Extended or Shadow memory Fixed Disk n Fixed disk n 0 3 identified Invalid System Configuration Data Problem with NVRAM CMOS data UO device IRQ conflict 1 O device IRQ conflict error PS 2 Mouse Boot Summary Screen PS 2 mouse installed nnnn kB Extended RAM Passed Where nnnn is the amount of RAM in kB successfully tested nnnn Cache SRAM Passed Where nnnn is the amount of system cache in kB successfully tested nnnn kB Shadow RAM Passed Where nnnn is the amount of shadow RAM in kB successfully tested nnnn kB System RAM Passed Where nnnn is the amount of system RAM in kB successfully tested Operating system not found Operating system cannot be loc
61. evice LAN certain models Modem certain models Wireless LAN certain models Input Output Expandability Security Features HP Omnibook XE4100 XE4500 At least 128 MB SDRAM preinstalled Omnibook XE4500 Two slots for PC2100 DDR 266 SDRAM modules Up to 2 GB 2048 MB SDRAM using 1 GB modules when available otherwise up to 1 GB 1024 MB SDRAM using 512 MB modules Omnibook XE4100 Two slots for PC 133 SDRAM modules Up to 1 GB 1024 MB SDRAM Stereo sound via two built in speakers 3D enhanced audio Volume and mute buttons certain models Headphone out and microphone in 87 88 key touch type QWERTY keyboard with 101 102 key emulation Embedded numeric keypad 12 function Fn keys 5 user programmable One Touch buttons Touch pad with integrated scroll pad on off button and indicator Left and right click buttons Ethernet 10Base T 10 Mbps and 100Base TX 100 Mbps support Supports wake on LAN fast IP DMI dRMON MBA Managed Boot Agent support for PXE BINL NCP IPX DHCP Software based modem Data speed 56 Kbps V 92 maximum Fax speed 14 4 Kbps Class 1 and 2 Modulation V 21 V 22 V 22bis V 23 V 32 V 32bis V 34 V 90 V 92 X2 Bell 103 Bell 212A Synchronous transfer V 80 Compression V 42bis MNP5 Error correction V 42 MNP2 4 Fax Group 3 fax Class 1 V 17 V 27ter V 29 V 21 Radio IEEE 802 11b WECA Wi Fi compliant direct sequence spread spectrum O
62. ge ee pn FA40 12048 CD RecXPHomeFRETGERITAENG f f o FAG40 12049 OD HecXPHomeDUUFREENG F4640 12050 Hl CD Rec XP Home SWE ENG F4640 12051 fs CD Rec XP Home FIN ENG F4640 12052 pm CD Rec XP Home NOR ENG Fxp40 12058 OD ReoXPHomeDANENG REES Dana CD ReoXPHomeGRWENG Fasgo 12055 CD ReXPHomeczA EE F4640 12056 CD Rec XP Home TUR F4640 12057 DS CD Rec XP Home HEB F4640 12058 yl CD Rec XP Home ARA ENG F4640 12059 Ps CD Rec XP Home HUN F4640 12060 fF CD Rec XP Home RUS CORecXPHomeRUS oooi Fasao ra0e1 CD RecXPHomePQL Si iT Faea0 ra0e2_ CD RecXPHomeTRADCHITAWAN Is Faea0 r2063_ D Rec XP Fome TRAD CHI HONGKONG TI Faeao ra0es_ __ CD RecXPProFREIGERMTAENG FAGAO F2085 CD Rec XP Po DURE eNe oO Peer OD Rec W2KFREIGERIITAENG FSGAOFZO7O 0D Rec WR oon rarena O Faea0 s0001 __ Cover memorminsPCl tFwilbes ls EE p IET Oui DINER F4640 60903 F4640 60906 F4640 60907 CoverKeyboard 1F Is Die F4640 609008 Speakerassy 1F IL e w F4640 00909 KeybddARABENG F4640 60910 ep BELGIAN Fa64060911 Keyed CZECH F4640 60912 Keybd DANISH F4640 60913 Keybd FRENCH F4640 60914 Keybd FRACANADA F4640 00915 Keyb GERMAN F4640 00916 Keybb GREEK Fasso 60917 Keybd HEBREW
63. invent HP Omnibook XE4100 HP Omnibook XE4500 Technology Codes KB KC Service Manual Notice In a continuing effort to improve the quality of our products technical and environmental information in this document is subject to change without notice This manual and any examples contained herein are provided as is and are subject to change without notice Hewlett Packard Company makes no warranty of any kind with regard to this manual including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard Co shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing performance or use of this manual or the examples herein Consumer transactions in Australia and the United Kingdom The above disclaimers and limitations shall not apply to Consumer transactions in Australia and the United Kingdom and shall not affect the statutory rights of Consumers Copyright Hewlett Packard Company 1998 2002 All rights reserved Reproduction adaptation or translation of this manual is prohibited without prior written permission of Hewlett Packard Company except as allowed under the copyright laws The programs that control this product are copyrighted and all rights are reserved Reproduction adaptation or translation of those programs without prior written permission of Hewlett Packard Co is also prohibited Portions of the
64. iption Part Number Part Number XE4100 XE4500 Repl 128MB DDR266B F4694609001 gt e Ys 256MB DDR266B F46956001 TI re S12MBDDR266B F4696 00900 TI vYes AC Adapter Ultraslim 60W 19V Output o9so 388ee xl Yes AC Adapter Ultraslim Delta 75W s PFC F4600 60901 vYes Battery Lilon4 4AHr8CellLilon F4809609001 re Card mini PCI 802 11B France F4640 00978 e Ys Card mini PCI 802 11B worldwide F4640 60977 re Cord Pwr Austr ABG 2w 8120 6312 IIe Yes Cord Pwr China AB2 2w 8120 8373 e ves Cord Pwr China sAB2 2w 8120 8873 e vYes Cord Pwr Europe ABB 2w rr maen Yes Cord Pwr Japan ABJ 2w et2o6e3168 e Yes Cord Pwr S Afr ACQ 2w 812068317 Y Cord Pwr UK EPSR For Hong Kong 2w 8t20 8899 e Yes Cord Pwr US ABA 2wW arzoess le Port Replicator Assy F4808 60901 e Ys SDRAM module 128MB PC133 SODIMM X16 1818 8504 Te SDRAM module 256MB PC133 SODIMM X16 esoe vYes SDRAM module 512MB PC133 SODIMM X8 1818 8604 F2298 69001 Yes Table 4 3 Part Number Reference Exchange Omnibook User Part Number Part Number DS I XE4500 Repl 0950 3888 liegen
65. ked and remove any PCMCIA cards from it 3 Connect the AC adapter to the notebook 4 Connect any cables or equipment needed to connect to the Internet 5 Click Start Programs or All Programs Hewlett Packard Notebook HP e DiagTools e DiagTools for Windows 6 Click Update select Download New and click OK Follow the instructions that appear Once the update process begins do not interrupt it The first time you make an Internet connection from this program on a particular unit click Change Settings in the Connect window to define your connection settings 7 When the process completes press the power button to reset the notebook BIOS updates are available from the HP Business Support web site www hp com go bizsupport Installation utilities and instructions for creating a BIOS floppy disk are provided with the updates HP Omnibook XE4100 XE4500 Removal and Replacement 2 37 Using a BIOS Floppy Disk If you do not have a BIOS floppy disk download the package from the Partnership web site see page vii under Product Support Information in the Service and Support Library Follow the instructions for creating the BIOS floppy disk Caution Make sure to use the correct BIOS floppy disk for the Omnibook model you are repairing The program does not verify the Omnibook model so you could accidentally install the wrong BIOS 1 Insert the BIOS floppy disk in the floppy disk drive 2 Turn on the notebook and allow it to
66. l Panel Switchboard PCA page 2 13 Keyboard page 2 13 CD DVD page 2 16 Display page 2 17 Top case page 2 20 Heatsink page 2 27 Floppy page 2 22 Motherboard page 2 31 See page 295 pL See page 220 fe CD DVD drive See page 216 EA Doors PCMCIA Keyboard cover See page 2 35 page 2 10 Speaker page 2 12 Switchboard PCA page 2 13 Keyboard page 2 13 CD DVD page 2 16 Display page 2 17 Top case page 2 20 Heatsink page 2 27 Floppy page 2 22 Motherboard page 2 31 a EE HP Omnibook XE4100 XE4500 Removal and Replacement 2 39 Removal Procedure Additional Steps Guide HDD Keyboard cover When replacing the HDD guide make sure you only page 2 10 replace the two right screws Do not replace the two Speaker page 2 12 left screws Switchboard PCA page 2 13 Keyboard page 2 13 CD DVD page 2 16 Display page 2 17 Top case page 2 20 Heatsink with fan See page 227 AAA Keyboard See page 215 fee ee Panel wireless Keyboard cover Press the tabs on both sides of the panel and then lift page 2 10 it from the bottom case Speaker page 2 12 Switchboard PCA page 2 13 Keyboard page 2 13 CD DVD page 2 16 Display page 2 17 Top case page 2 20 PCA left and right Keyboard cover Disconnect the front antenna PCA cables from the antennas wireless page 2 10 mini PCI card page 2 6 models only Speaker page 2 12 Be careful
67. ly off of the notebook HP Omnibook XE4100 XE4500 Removal and Replacement 2 17 Screws M2 5x6mm 8 a Screws silver M2x4mm 2 Figure 2 12 Removing the Display Assembly 2 18 Removal and Replacement HP Omnibook XE4100 XE4500 Reassembly Notes Important After replacing the display assembly or motherboard you must use the Service Utilities floppy disk to reprogram the EEPROM on the motherboard for the new display Download the Omnibook XE4000 Series service package from the Partnership web site see page vii and create a Service Utilities floppy disk as described in the package s Readme file Plug in an AC adapter Insert the Service Utilities floppy disk in the floppy drive If the unit has no internal floppy drive connect a USB floppy drive Turn on the notebook When you see the HP logo press ESC to display the boot menu then boot from the floppy drive Select the option to update the display LCD identification stored on the motherboard Make sure you connect the grounding strap to the left display assembly hinge e When connecting the left and right antenna PCAs make sure they are parallel with the display assembly hinges HP Omnibook XE4100 XE4500 Removal and Replacement 2 19 Removing the Top Case HP Authorized Service Providers Only Required Equipment e Small Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Remove these additi
68. modem port opening Afterwards you must use the Service Utility floppy disk to store the system data and display information in the EEPROM on the new motherboard To do so 1 2 3 4 5 6 Plug in an AC adapter Insert the Service Utilities floppy disk in the floppy drive Turn on the notebook If you hear 5 beeps press F1 to update the display data stored on the motherboard Let the notebook reboot and go to the next step Select the Serial Number option from the boot menu If you successfully stored system data on the floppy disk before removing the old motherboard type A for the automatic update This restores the old system data on the new motherboard If you did not store system data type M for the manual update option Enter the serial number from the bottom of the notebook you might have to contact an HP support center to do this 2 34 Removal and Replacement HP Omnibook XE4100 XE4500 Replacing Components on a Bottom Case Reassembly Procedure 1 4 Transfer the plastic wireless panel and if present the docking port cover from the old bottom case to the new bottom case Install a new Microsoft Product ID label Transfer the old serial number label and install a new overlay or create a new serial number label using the steps below Follow the Reassembly Notes on page 2 33 Installing a New Serial Number Label Download the latest version of the serial number label template Microsoft
69. n Error message such as Invalid system disk or Auto IDE error Password forgotten No power Notebook has short operating time when on battery HP Omnibook XE4100 XE4500 Use Tools tab in disk s Properties sheet to check hard disk Use Disk Defragmenter to optimize hard disk Delete temporary and unneeded files Check boot order in BIOS Setup Remove and reinstall hard drive Hard drive Verify proper ownership then follow removal procedure with owner and record appropriate data see page 5 1 Make sure charged battery is AC adapter installed or AC adapter Battery connected Motherboard Try another battery or AC adapter if available Turn down display Battery brightness Check timeout settings in Motherboard Power in Control Panel Check power management settings in BIOS Setup Try default settings Battery gauge might need calibration Run HP Battery Optimizer from Start menu Certain applications can cause excess CPU and power usage User can get Intel Power Monitor from www intel com and monitor CPU load When playing DVD movies on battery power use Power Options in Control Panel to select Portable Laptop power scheme When using applications with automatic save feature such as MS Word extend save time or disable to reduce hard disk access and power usage PCMCIA card use can affect battery life Some PCMCIA cards draw power even while not in use Hea
70. ning the following tests e e Diagtools Basic Diagnostic Test Run the basic test of the e Diagtools diagnostic program page 3 17 and e Function Tests Run tests that check the repaired function such as those in e Diagtools page 3 17 and e Failed Tests Run any other tests that failed during troubleshooting Troubleshooting and Diagnostics HP Omnibook XE4100 XE4500 Suggestions for Troubleshooting Table 3 2 Scope of Diagnostic Tools e Diagtools Power On Sycard WMI BIOS Setup Self Test PCCtest 450 Toptools if installed Beet Mes Desorbes Conigues Processor Tes Deerbs Memory Tess Tess Desorbes Describes KEIER ea e a battery only Display Tests gt Desorbes Configures Harddisk Tests Desk Describes Configues Floppy drive Tests Desk Describes Configues Keyboard Tess Tests Desombes Audo Tets 1 2 Seid Tess Desies Configures Parallel Tess Describes Configures LAN Tests jBesries Configures Moem o Configures Wireless 0 Configures infrared BDesribes Configures PS 2pot Tess J o 1 Configures usB 1 Besrbes Configures Port replicator e PCMCIA Tests Tests Desombes EEE 1394 Tes ACadapter 1 1
71. ntrol is active as marked on an external keyboard HP Omnibook XE4100 XE4500 Product Information 1 7 Using Fn Hot Keys The combination of the Fn key plus another key creates a hot key a shortcut key sequence for various system controls To use a hot key press and hold Fn press the appropriate second key then release both keys Table 1 6 Fn Hot Keys HotKey Efe Decreases the display brightness Increases the display brightness Toggles among the built in display an external display and simultaneous display on both Fn F8 Toggles the built in keypad on and off Does not affect an external keyboard If Num Lock is on then the numeric functions are active otherwise cursor control is active as marked on an external keyboard 1 8 Product Information HP Omnibook XE4100 XE4500 Resetting the Notebook Occasionally Windows or the notebook might stop responding so that you cannot turn the notebook off If this happens try the following in the order listed Press the power button to restart e If possible shut down Windows Windows XP press CTRL ALT DEL and then click Shut Down Restart Windows 2000 press CTRL ALT DEL click Shut Down and press the power button to restart e Press and hold the power button for about four seconds until the display shuts down and then press the power button again to restart e Use a ball point pen or a straightened paper clip to press the reset button on the
72. o you can follow it even without having equipment available The following table lists other sources of information about the notebook computers and related products Source Ludes or Number HP Notebook Web Site http www hp com notebooks http www mad hp com notebook European mirror HP Business Support web www hp com go bizsupport AA Site HP Partnership Web http partner americas hp com Restricted to Authorized Resellers only HP Asia Pacific Channel http www hp com au Restricted to DPSP Partners only Support Centre for DPSP Partners HP MCD web site http www mcd hp com HP s internal web site for division information America Online Keyword HP Call 800 827 6364 for membership within the US E a GO HP Call 800 524 3388 for membership within the US HP gt Assist CD ROM 800 457 1762 US and Canada 801 431 1587 Outside US and Canada Microsoft Windows manual Information about Windows operating system Microsoft Web http www microsoft com Information and updates for Windows operating systems HP Omnibook XE4100 XE4500 vii HP Omnibook XE4100 and XE4500 notebook computers provide outstanding performance and Product Information expandability in a conveniently portable form Their high performance components use the latest technologies to enable them to serve as desktop computers or portable multimedia presentation tools Note that the following list of products is current at the time of public
73. ok XE4100 XE4500 Removing the Motherboard HP Authorized Service Providers Only Required Equipment e Small Phillips screwdriver Removal Procedure Note Before Replacing the Motherboard If possible record the computer s electronic serial number before you replace the motherboard You will then store the electronic serial number in the EEPROM on the new motherboard using the Service Utility floppy disk Download the service package for the Omnibook XE4100 technology code KC or Omnibook XE4500 technology code KB from the Partnership web site see page vii and create a Service Utilities floppy disk as described in the package s Readme file Plug in an AC adapter Insert the Service Utilities floppy disk in the floppy drive Turn on the notebook When the HP logo appears on either the built in display or the external monitor press Esc to display the boot menu then choose Removable Device and boot from the floppy disk Select the Serial Number option from the boot menu When prompted type A for the automatic update option This stores the current system data from the old motherboard on the floppy disk 1 Unplug the AC adapter if present and remove the battery 2 Remove these additional assemblies e Hard disk drive page 2 6 e Keyboard cover page 2 10 e Keyboard page 2 13 e CD DVD drive page 2 16 e Display assembly page 2 17 e Top case page 2 20 e Heatsink page 2 16 e Floppy drive
74. onal assemblies e Hard disk drive page 2 6 e Keyboard cover page 2 10 e Speaker assembly page 2 12 e Switchboard PCA page 2 13 e Keyboard page 2 13 e CD DVD drive page 2 16 e Display assembly page 2 17 3 Remove the two screws from the rear of the bottom case 4 Remove the screws from the middle and near the back of the top case 5 Remove the rubber screw plugs and screws from the bottom case 6 Lift the top case off of the notebook and then disconnect the touch pad cable from the motherboard 2 20 Removal and Replacement HP Omnibook XE4100 XE4500 ul Screw Y sess M2 5x6mm 15 Screw M2 5x4mm j Screw o eee M2 5x7mm 2 Screw M2 5x4mm ka e Figure 2 13 Removing the Top Case HP Omnibook XE4100 XE4500 Removal and Replacement 2 21 Removing the Floppy Drive HP Authorized Service Providers Only Required Equipment e Small Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Remove these additional assemblies e Hard disk drive page 2 6 e Keyboard cover page 2 10 e Switchboard PCA page 2 13 e Keyboard page 2 13 e Display assembly page 2 17 Top case page 2 20 3 Remove the screws right side that secure the hard disk drive guide to the motherboard Note that the screws left side are missing These screws were removed during the top case removal procedure 4 Disconnect the motherboard cable 5
75. ooter in Windows Help Check settings in Control Panel Make sure LAN cable is Category 3 4 or 5 for 10Base T operation or Category 5 for 100Base TX operation Maximum cable length is 100 meters 330 feet Test LAN with e Diagtools a ePi tad ae Tuis T problems Infrared is disabled and no Motherboard drivers installed as shipped Drivers are included Make sure line between infrared ports is not blocked ports face each other squarely and are no more than 1 meter apart Sunlight heat from nearby equipment or other sources of infrared radiation can cause transmission errors Open Hardware Device Manager Try to enable the infrared port Remove any PC cards from notebook possible IRQ conflict For fast IrDA check for DMA conflict with ECP parallel port 3 14 Troubleshooting and Diagnostics HP Omnibook XE4100 XE4500 General problems One Touch button problems Buttons not working properly On screen display does not appear when button is pressed PCMCIA General problems AC adapter Does not power notebook Motherboard Evidence of spilled liquid Bent or broken connectors or burnt component Motherboard cracked Miscellaneous Clock loses time Notebook gets abnormally hot Call Center Suggestions Check TCP IP setup in Control Panel Check SSID channel and encryption settings Make sure correct applications are associated with buttons in One
76. ostic tests POST indicates progress by a sequence of codes if an error occurs the BIOS displays a message and or issues a beep code Note that not all POST messages indicate a failure in the notebook some messages are for information only You should not necessarily interpret the failure of one or more POST tests as a hardware software or firmware failure If POST displays an error message or issues a beep code indicating an error confirm the problem using other diagnostic tools First confirm the failure by performing a clean boot as described below Note that if the notebook fails to restart with a clean boot it requires repair 1 Remove all accessories including SDRAM modules port replicator PC cards printer external monitor pointing device and keyboard 2 Provide clean AC power no auto adapter or unusual AC adapter configuration 3 Press the reset button to return the notebook to a known state 4 Press the power button to start the notebook If the BIOS detects a terminal error condition it halts POST after issuing a beep code and or displaying a message see the following table The beep code indicates the POST routine in which the terminal error occurred Table 3 4 POST Terminal Error Beep Codes POST Description CTC One short beep before boot 3 20 Troubleshooting and Diagnostics HP Omnibook XE4100 XE4500 RERERIM ru Bos Bod n 04 Dad inn ao Rm 114 uh o Po po po
77. perating frequency 2 5 GHz ISM band exact frequencies and channels depend on country Raw data rate 1 2 5 5 or 11 Mbps Transmitter output 15 dBm typical approx 30 mW 16 dBm max approx 40 mW Receiver sensitivity 84 dBm typical Range up to 100 m 300 ft or more depending on environment and conditions On off button and indicator Mini PCI interface 9 pin 115 200 bps serial 25 pin bi directional ECP EPP parallel 15 pin VGA video out with DDC support S video TV out certain models PS 2 keyboard mouse 4 Mbps IrDA compliant infrared port certain models IEEE 1394 certain models Universal serial bus USB 1 1 two ports One or two 16 32 bit PC Card slots Type II or IIl CardBus enabled Optional port replicator certain models User and administrator passwords System password PC identification displayed at boot WMl accessible electronic serial number Kensington MicroSaver lock slot Product Information 1 11 Environmental Limits Operating temperature 5 to 35 C 41 to 95 F Operating humidity 20 to 90 percent RH 5 to 35 C Operating altitude up to 3000 m 10 000 ft at 25 C 77 F Storage temperature 20 to 50 C 4 to 122 F Major ICs Omnibook XE4500 CPU Intel Mobile Pentium 4 processor M Core logic ALI 1671 1535 chipset Display controller ATI Mobility Radeon M6 C P Audio Modem controller Conexant Smart AMC CX20468 21 CardBus controller TI PC1520
78. programs that control this product may also be copyrighted by Microsoft Corporation SystemSoft Corp Phoenix Technologies Ltd ATI Technologies Inc and Adobe Systems Incorporated See the individual programs for additional copyright notices This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited Microsoft MS DOS and Windows are U S registered trademarks of Microsoft Corporation Pentium and the Intel Inside logo are U S registered trademarks and Celeron and SpeedStep are U S trademarks of Intel Corporation Adobe and Acrobat are trademarks of Adobe Systems Incorporated All certifications may not be completed at product introduction Check with your HP reseller for certification status This equipment is subject to FCC rules It will comply with the appropriate FCC rules before final delivery to the buyer Hewlett Packard Company Mobile Computing Division 19310 Pruneridge Ave Cupertino CA 95014 U S A Edition History Edition 1 KB KC May 2002 ii HP Omnibook XE4100 XE4500
79. r AC adapter if AC adapter AC adapter cannot be available Motherboard repaired and must be replaced NN estimate based on HP Omnibook XE4100 XE4500 BH MEN Battery or contacts Motherboard u VENE Battery or contacts Check battery and AC AC adapter adapter Motherboard Check heatsink Heatsink notebook s power use at that moment It therefore depends on current task and assumes power will be used at that rate until battery runs out So if notebook is currently using good deal of power such as when reading CD or DVD Time Remaining likely shows less time than actually remains Close all applications before entering or allowing notebook to enter Standby or Hibernate mode If problem appears after installing new software including drivers uninstall that software Contact software vendor for additional support Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Commenis Notebook resumes Notebook can take a minute slowly from Standby or longer to resume if mode network card is installed Blinking cursor appears while system is loading and checking hardware and network connections When hardware is reinitialized Windows desktop appears Does not suspend Notebook won t suspend if to Standby mode as connection to another expected computer is active If notebook is busy it normally finishes current operation before suspending Does not Make sure hibernate s
80. s increased power while itis shut down User Password is Shows if a user password is set Administrator Password Shows if an administrator password is set is Set User Password Press ENTER to set change or clear the user password Enter The password can have no more than 8 characters 0 9 A Z and cannot include special or accented characters Set Administrator Press ENTER to set change or clear the administrator Enter Password password which protects BIOS Setup settings The password can have no more than 8 characters 0 9 A Z and cannot include special or accented characters Password Required to Sets whether a user password is required when the Disabled Boot computer boots Requires the administrator password for changes CO Demi Bem Hard Disk Shows the order of boot devices Move the entries to 1 Hard Disk Removable Device change the order Built in LAN provides diskless boot from a 2 Removable CD DVD network server Device Built in LAN 3 CD DVD 4 Built in LAN gen feste Save Changes and Exit Saves Setup changes and then exits and reboots bo Discard Changes and Discards any Setup changes made since last save and then Exit exits and reboots Does not affect password date or time changes Get Default Values Restores default settings and remains in Setup Does not affect password date or time changes Updating the Notebook s BIOS Hewlett Packard might from time to time provide up
81. screws that secure the mini PCI door to the bottom case and then remove the door Door memory On the bottom of the notebook loosen the screws that secure the SDRAM module door to the bottom case and then remove the door Feet rubber on bottom of Insert a small flat blade screwdriver under the foot and pry it loose To notebook replace firmly press the adhesive side of the foot into the recess Rubber cover docking port Grasp the rubber docking port cover with your fingers and gently remove it To XE4500 only replace firmly press the docking port cover into the opening in the bottom case Cover modem port Insert a small flat blade screwdriver at the top of the cover and gently pry it loose To replace insert the cover into the modem port opening HP Omnibook XE4100 XE4500 Removal and Replacement 2 9 Removing the Keyboard Cover User Replaceable Required Equipment e Small Phillips screwdriver e Small flat blade screwdriver Removal Procedure 1 Unplug the AC adapter if present and then remove the battery 2 Remove the two screws that secure the keyboard cover to the rear of the notebook 3 Carefully insert a flat blade screwdriver blade under the keyboard cover near the right end and then gently pry up the center of the cover Caution Be careful not to damage the antenna PCA that is connected to the left and right display assembly hinges Damaging either antenna PCA can degrade notebook performance 2 10 R
82. ser parts inside on certain models HP Omnibook XE4100 XE4500 Product Information 1 5 Operation This section gives an overview of the notebook s operation Turning the Notebook On and Off You can start and stop your notebook using its power button However at certain times you might want to use other methods to start or stop the notebook depending on power considerations types of active connections and start up time Note This manual describes the notebook in its original factory configuration with all settings at their default values Table 1 3 Activating Power Modes To enter this mode On Press the power button Power mode status light is on Standby mode Press the power button Saves significant power or Turns off the display and other components click Start Turn Off Computer Stand By Windows Maintains current session in RAM XP Restarts quickly or Restores network connections click Start Shut Down Standby Windows 2000 Power mode status light blinks or allow timeout Hibernate mode Press Fn F12 Saves maximum power or Saves current session to disk then shuts down click Start Shut Down Hibernate Windows 2000 Restores network connections Or Power mode status light is off allow timeout Shut down off Click Start Turn Off Computer Turn Off Windows Saves maximum power XP Turns off without saving current session or At startup resets everything st
83. ssue is common across all vendors supplying TFT displays in their products and is not specific to the HP Omnibook display HP Omnibook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays HP does not warrant that the displays will be free of cosmetic imperfections TFT displays can have a small number of cosmetic imperfections and still conform to HP s cosmetic quality specifications Here are some guidelines for determining what action to take on customers complaints of cosmetic imperfections in their TFT displays 1 View the notebook under the customer s normal operating conditions This means that if the customer uses the unit predominately in DOS in Windows or in some other application or combination of applications you should make the determination under those same applications Self test is not a normal operating condition and is not a sufficient tool for interpreting display quality 2 Use the table below to determine whether the display should be considered for replacement These are the only conditions in this guideline that might call for a replacement due to a defect in material or workmanship based on the HP Limited Warranty Statement 3 If a display is considered for replacement make sure the customer understands that cosmetic variations might also exist on the replacement display and might require the customer to use a work around to obscure the cosmetic imperfection 4 Customers with
84. stic test The first time you run the program you are prompted to select the language for the program When the menu appears press F2 to run e Diagtools When the Configuration Description appears check the list of detected hardware Run the basic test Press F2 to start the basic hardware test The results appear when the test is complete If you intend to exit without running the advanced tests press F4 to view the Support Ticket Press F3 to exit e Diagtools Optional run the advanced tests Press F2 to open the advanced test screen Use the arrow keys and ENTER to select the test you want to run Tests are listed only for detected hardware Press F2 to run the selected tests and add the results to the Support Ticket 10 After each run press F2 to return to the advanced test screen or press F4 to view the Support Ticket Exit Press F3 and then any key to exit and reboot Optional open the Support Ticket In Windows click Start All Programs or Programs Hewlett Packard Notebook HP e Diagtools e Diagtools for Windows Click View to display the Support Ticket To add information about your problem click Comments type the information and then click OK To save or print the Support Ticket click Save As or Print To e mail the Support Ticket to your support agent click e Mail The first time you make an e mail connection from this program click Change Settings in the Connect window and ent
85. teens 2 1 T ble 2 2 Required Equipment EE 2 2 Table 2 3 Recommended Screw Torque Values eese 2 2 Table 2 4 Replacing Small Parts User Replaceable essen 2 9 Table 2 5 Removing Omnibook XE4100 XE4500 Components esee 2 39 Table 3 1 ASP Support OpUOnS niet rti entr eee eet dp ee ete ee dep tup Fede eet EEN 3 1 Table 3 2 Scope of Diagnostic Toolsin niinen iae a eene tette a teet enne nennen nnn 3 5 Table 3 3 Troubleshooting Suggestions eene nen etre nennen 3 6 Table 3 4 POST Terminal Error Beep Codes eese netten nnne 3 20 T ble 3 5 RR WEEN 3 23 Table 3 6 Sycard PCCtest Commande 3 25 Table 3 7 BIOS Setup Menus and Parameters esee ener 3 27 Table 4 1 Omnibook Replaceable Date 4 3 Table 4 2 Accessory Replaceable Parts AA 4 6 Table 4 3 Part Number Reference eege Eo e rep e D P ree PO nr dp e geet 4 6 Table 5 1 Omnibook XE4100 XE4500 LCD Guidelines eese 5 3 HP Omnibook XE4100 XE4500 Introduction This manual provides reference information for servicing the HP Omnibook XE4100 technology code KC and XE4500 technology code KB notebook computers It is for use by HP authorized service personnel while installing servicing and repairing these products The manual is designed as a self paced guide that will train you to install configure and repair these notebooks The manual is self contained s
86. tennas from the old bottom case 2 Route both antenna cables through the new bottom case as shown below Make sure you leave enough room at the cable connector end to connect to the mini PCI card Figure 2 20 Replacing the Antennas Replacing a PCMCIA Door If you need to remove or replace a PCMCIA door see the figure below Figure 2 21 Removing a PCMCIA Door 2 36 Removal and Replacement HP Omnibook XE4100 XE4500 Repairing the BIOS IC HP Authorized Service Providers Only The notebook s BIOS IC cannot be replaced separately If it is defective you must replace the motherboard In some cases however you might be able to reprogram a malfunctioning BIOS IC using either e DiagTools for Windows a BIOS floppy disk or a Crisis Recovery floppy disk If the notebook will boot sufficiently use e DiagTools for Windows or a BIOS floppy disk to reprogram the BIOS IC If you cannot boot the notebook adequately use a Crisis Recovery floppy disk See below for instructions for all three methods Using e DiagTools for Windows Caution The BIOS update completely replaces the previous BIOS so follow these directions exactly or you might damage the notebook The BIOS update also resets the configurations in the BIOS Setup utility except for BIOS passwords so record these before performing the update Update the notebook s BIOS as follows 1 In Windows exit any programs that are running 2 Undock the notebook if it is doc
87. the date using dd mm yy format except English which uses mm dd yy format Language Sets the language for BIOS Setup Detected automatically Internal Hard Disk Sets the hard disk drive type and various parameters Detected automatically Extended Memory Shows the extended memory size Detected automatically CPU Serial Number For a Pentium processor with a serial number makes the Disabled serial number available to software Serial Number Displays the serial number as shown on the back of the Detected notebook automatically HP Omnibook XE4100 XE4500 Troubleshooting and Diagnostics 3 27 PC ID Displays the PC ID String stored in the reserved part of EE RAM Service ID Displays an identifier used for repair service Detected automatically UUID Displays the value of the 16 byte UUID Universally Unique Detected ID as 32 hex characters automatically MAC Address Displays the MAC network address of the internal wired Detected LAN if present automatically Video Display Device Sets whether the built in display automatically switches to Auto an external display if one is detected External Pointing Disables the internal pointing devices when an external Auto Devices pointing device is connected Legacy USB Support Enables BIOS support for USB mouse keyboard and floppy Enabled drive during startup Wake On LAN from Lets the notebook be turned on via the LAN port If this Disabled Power Off option is enabled the notebook use
88. the notebook s basic configuration settings It is independent of the operating system Running the BIOS Setup Utility 1 Close all applications then restart the notebook click Start Turn Off Computer Restart If necessary you can press Ctrl Alt Del to restart 2 When the HP logo appears press F2 to enter the BIOS Setup utility 3 The pointing devices are not active in BIOS Setup so you will need to use the keyboard to navigate e Press the LEFT and RIGHT arrow keys to move among menus e Press the UP and DOWN arrow keys to move among parameters in a menu e Press F5 or F6 to move through values for the current parameter or press Enter to change a setting 4 After you select the options you want press F10 or use the Exit menu to exit BIOS Setup If the settings cause a conflict between devices during reboot the system prompts you to run BIOS Setup and marks the conflicting settings Note The listings in the following table are for the initial XE4100 XE4500 BIOS release and might differ somewhat for other models Table 3 7 BIOS Setup Menus and Parameters Omnibook XE4100 Introduced with BIOS version KC M1 00 Spring 2002 Omnibook XE4500 Introduced with BIOS version KB M1 00 Spring 2002 Mainmenu mge oem BIOS Revision Shows the current BIOS version Detected automatically System Time Sets the time using 24 hour format Values set take effect immediately System Date Sets
89. therboard 0270 Real time clock error Real time clock failed the BIOS test Might require replacing the motherboard 0271 Check date and time settings BIOS found the date or time to be out of range and reset the real time clock You might need to use BIOS Setup to reset the legal date 0280 Previous boot incomplete Default configuration used Previous POST did not complete successfully POST loads default values and offers to run BIOS Setup If the failure was caused by incorrect values that are not corrected the next boot will likely fail This error is cleared the next time the system is booted 0281 Memory Size found by POST differed from CMOS Memory size found by POST differed from that specified in CMOS 02B0 Diskette drive A error Drive A is present but fails the BIOS POST diskette tests Make sure the drive is defined with the proper diskette type in BIOS Setup and that the drive is connected correctly 02B2 Incorrect Drive A type run SETUP Type of floppy drive A not correctly identified in BIOS Setup 02D0 System cache error Cache disabled RAM cache failed and BIOS disabled the cache May require replacing the motherboard A disabled cache slows system performance considerably 02F0 CPU ID CPU socket number for Multi Processor error HP Omnibook XE4100 XE4500 Troubleshooting and Diagnostics 3 23 02F4 EISA CMOS not writeable ServerBlOS2 test error Cannot write to EISA CMOS 02F5 DMA Test Failed ServerBlOS2 t
90. uck key Stuck key on keyboard 0211 Keyboard error Keyboard is not working 0212 Keyboard Controller Failed Keyboard controller failed the test might require replacing the motherboard contains the keyboard controller 0213 Keyboard locked Unlock key switch Unlock the system to proceed 0220 Monitor type does not match CMOS Run SETUP Monitor type is not correctly identified in BIOS Setup 0230 Shadow RAM Failed at offset nnnn Shadow RAM failed at offset nnnn of the 64k block at which the error was detected 0231 System RAM Failed at offset nnnn System RAM failed at offset nnnn of the 64k block at which the error was detected 0232 Extended RAM Failed at offset nnnn Extended memory is not working or not configured properly at offset nnnn Update to the latest BIOS version 0250 System battery is dead Replace and run SETUP CMOS clock battery indicator shows that the CMOS battery is dead Connect the AC adapter for at least 24 hours then run BIOS Setup to reconfigure the system 0251 System CMOS checksum bad Default configuration used System CMOS has been corrupted or modified incorrectly perhaps by an application that changes CMOS data In response the BIOS has installed the default Setup values Use BIOS Setup to modify these values if needed If the error persists check the system battery Connect the AC adapter for at least 24 hours replace the motherboard 0260 System timer error Timer test failed Replace the mo
91. upport automatically enter is enabled in Power in Hibernate mode as Control Panel Also make expected sure Hibernate timeouts Power Schemes tab for AC and battery power are not set to Never Display Dark display no Make sure notebook is Display cable Check cable connections light turned on and warmed up connection Replace SDRAM modules Check power supply SDRAM modules Make sure CPU module is Make sure SDRAM modules CPU module installed properly replace are installed properly Display assembly CPU module Adjust display brightness Motherboard Check display cable Press Fn F5 several times connections replace display Try external monitor assembly If external monitor displays no image replace motherboard White display Adjust display brightness Display assembly Switchboard PCA Erratic display Display cable Check display cable connection connection Switchboard PCA Display assembly Motherboard Bright or missing See quality statement on Display cable Check display cable pixels or lines page 5 2 connection connection Display assembly See quality statement on page 5 2 customer abuse Vertical crack near Usually caused by Declared to be caused by center of display closing display with customer abuse pencil sized object on keyboard Scratched display Declared to be caused by glass customer abuse HP Omnibook XE4100 XE4500 Troubleshooting and Diagnostics 3 9 3 10 Symptom Call Cent
92. vy modem use can affect battery operating time EE Check for disk in floppy drive Hard drive contacts If notebook boots from floppy drive check for corrupt files on hard drive use Hecovery CDs to reinstall factory software onto hard drive replace hard drive User must call Technical Support and provide proof of ownership Password removal is restricted to certain sites See page 5 1 Battery capacity often decreases after a year or more Troubleshooting and Diagnostics 3 7 3 8 Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Comments Turns off immediately after turning on Does not run on battery empty battery indication Beeps repeatedly Battery does not charge AC adapter does not power notebook Battery indicator is inaccurate Standby resume General problems Troubleshooting and Diagnostics Battery may be extremely low Plug in AC adapter or insert charged battery Check battery and contacts Try another battery if available Notebook beeps repeatedly when battery is low Connect AC adapter or replace battery Make sure AC adapter has correct power rating Make sure AC adapter is connected properly and battery installed properly Check battery contacts If available try another battery and AC adapter Move notebook away from any nearby heat source Unplug AC adapter and allow battery to cool Check for blocked air vents Try anothe
93. y Notes e Carefully press the SDRAM module into the connector at an angle of about 30 until it is fully inserted Then press down on both sides of the SDRAM module until the latches snap closed HP Omnibook XE4100 XE4500 Removal and Replacement 2 5 Removing the Wireless LAN Mini PCI Card User Replaceable Certain notebooks include a wireless LAN mini PCI card under the mini PCI door on the bottom of the notebook Caution Handle the Mini PCI card only by its edges and provide proper grounding or you might damage the card through electrostatic discharge Required Equipment e Small Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and then remove the battery 2 On the bottom of the notebook loosen the captive screws holding the Mini PCI door and then remove the door Caution Be careful when connecting and disconnecting the antenna cables from the mini PCI card Damaged cables or connectors can degrade notebook performance 3 Disconnect the two antenna cables from the mini PCI card 4 Press outward on the latches at the sides of the mini PCI card to release it the mini PCI card pops up 5 Carefully pull the mini PCI card out of the connector Figure 2 4 Removing the Mini PCI Card Reassembly Notes e Carefully press the mini PCI card into the connector at an angle of about 30 until it is fully inserted Then press down on both sides of the mini PCI card until the latches
94. y default touch pad is disabled if external PS 2 mouse is connected Use BIOS Setup to check settings Avoid touching touch pad while booting or resuming In Mouse Properties select Synaptics PS 2 TouchPad driver Driver is installed from hp drivers touchpad Special touch pad features not working Keyboard Motherboard Y adapter PS 2 device Motherboard Top case Motherboard Top case Motherboard Click button does Top case not work Motherboard Memory Out of memory error Make sure C drive has adequate free space Delete temporary and unneeded files Use memory troubleshooter in Windows Help Not all third party memory cards have been tested for use with notebook Use only PC133 XE4100 or DDR 266 XE4500 SDRAM modules Notebook does not boot after adding SDRAM Increase sound volume Check whether sound is enabled mute button and software controls Check for sound resource conflicts in Device Manager Test audio with e Diagtools diagnostics No sound audible 3 12 Troubleshooting and Diagnostics SDRAM module SDRAM module Top case Speaker assembly Switchboard PCA Motherboard Check operation using headphones or external speakers switchboard PCA Make sure speaker assembly cable is connected HP Omnibook XE4100 XE4500 Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Commenis Sound does not record Serial Par
95. y drive Second source of disk based startup code Processor CPU module Main processor numeric data processor L1 and L2 cache Motherboard Primary system circuitry Memory Motherboard Video RAM XE4500 SDRAM module Changeable SDRAM 2 slots video RAM XE4100 no onboard SDRAM XE4100 XE4500 Battery Power storage Motherboard AC adapter socket reset button lid switch power supply power control circuitry Switchboard PCA Power button AC adapter AC to DC converter Display Motherboard Graphics controller video RAM XE4500 SDRAM module Shared video RAM XE4100 Display assembly Display output backlight power converter for backlight Motherboard Hard disk controller Hard disk drive Hard disk mechanism Floppy drive Motherboard I O controller floppy connector Floppy drive Floppy drive mechanism Keyboard Motherboard Keyboard BIOS keyboard controller Switchboard PCA Power switch one touch buttons Keyboard Key switches PS 2 Motherboard Keyboard circuitry keyboard controller keyboard BIOS Touchpad Top case Touch pad sensor click buttons controller PS 2 output Motherboard Audio controller audio decoder speaker amplifier microphone external audio jacks headphone amplifier audio off switch Speaker assembly Speakers Motherboard LED circuitry keyboard controller Switchboard PCA Keyboard LEDs Top case Main status LEDs Seria Motherboard I O controller serial connector Parallel Motherboard I O controller

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