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HP S2 User's Manual

1. HP Scanjet 7000n Series User Guide Copyright and License 2011 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and Services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Edition 2 1 2011 Trademark Credits Adobe Acrobat and PostScript are trademarks of Adobe Systems Incorporated Java is a US trademark of Sun Microsystems Inc Microsoft Windows Windows XP and Windows Vista are U S registered trademarks of Microsoft Corporation UNIX is a registered trademark of The Open Group ENERGY STAR and the ENERGY STAR mark are registered U S marks OCR Technology by I R I S copyright 1987 2009 All Rights Reserved iHQC compression technology by I R I S copyright 2007 2009 All Rights Reserved Patent Pending PDF iHQC XPS iHQC technology by I R I S copyright 2007 2009 Table of contents 1 Product bases ioi PIRE ERE REXHEE VER EETEEFO AREE YR REEL ET REPE REEHEN EUR PERPA XC EOREEEAEE ERE EREEY FREE EY EAE EL EREERE
2. Product will not turn on Lamp stays on Scan does not start right away Only one side of a two sided page scans Scanned pages are missing at the scan destination Scanned pages are out of order at the scan destination Optimize scanning and task speeds The scan is completely black or completely white Scanned images are not straight Scan files are too large Product will not turn on If the product will not turn on when you press the control panel buttons check the following The product may be turned off Be sure the Power switch is in the on position and that the Power button LED is lit The product may have been unplugged Check to see that the power supply has not become disconnected from the product or unplugged from the power source The power supply might not be working Check that the green LED on the power supply case is on If the green LED is not on ensure that power is available to the power outlet or surge protector that the power supply is plugged into If power is available to the power outlet or surge protector but the green LED is still not on the power supply might be defective See www hp com support for assistance Lamp stays on The lamp should time out and turn off automatically after a period of inactivity about 15 minutes If the lamp remains on after a long period of inactivity press the Power button touch the Restart option and then touch the OK button Scan d
3. Protecting the environment Hewlett Packard Company is committed to providing quality products in an environmentally sound manner This product has been designed with several attributes to minimize impacts on our environment Power consumption Hewlett Packard printing and imaging equipment marked with the ENERGY STAR logo is qualified to the U S Environmental Protection Agency s ENERGY STAR specifications for imaging equipment The following mark will appear on ENERGY STAR qualified imaging products ENERGY STAR Additional ENERGY STAR qualified imaging product model information is listed at www hp com go energystar Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product s life Material restrictions This HP product contains the following materials that might require special handling at end of life Mercury in the fluorescent lamp in the scanner and in the display LCD Disposal of mercury can be regulated because of environmental considerations For disposal or recycling information please contact your local authorities or the Electronic Industries Alliance EIA www eiae org This product s real time clock battery or coin cell battery may contain perchlorate and may require special handling when recycled or disposed of in California See www dtsc ca gov hazardouswaste perchlorate The batte
4. Replace the rollers Replace the keyboard Replace the Jetdirect card Replace the hard drive Upgrade the firmware Replace the rollers Replace the rollers under the following conditions When the Service menu indicates they are due for maintenance If you experience repeated document jams and cleaning the rollers did not help The roller replacement kit contains rollers and installation instructions To order the replacement kit go to www hp com support Ey NOTE The roller replacement kit is a consumable and is not covered under warranty or standard service agreements To replace the rollers follow these steps 1 2 3 4 a b c d 2 NOTE Press the Power button to turn off the product Replace the rollers as described in the installation instructions that were included with the replacement kit Close the hatch and then press the Power button to turn on the product Update the product maintenance history Touch the Service button on the Home screen and then touch the Maintenance button Touch the Replace Rollers button Scroll down through the online maintenance procedure and touch the Complete Maintenance Procedure button Touch OK to record the maintenance activity and reset the counters to zero HP recommends that you replace the rollers every 100 000 scans Replace the keyboard You can order keyboards in several languages as accessories Follow the instructions in the keyb
5. To specify network folders to which to save documents click the Add button in the Quick Sets area and follow the onscreen instructions Configure USB storage device settings 1 Click the Scan Digital Send tab 2 On the left navigation menu click the Save to USB Setup entry 28 Chapter4 Configure the product 3 Select the Enable Save to USB checkbox 4 Set the default settings you want 5 Click the Apply button Configure quick sets 1 Click the General tab On the left navigation menu click the Quick Sets Setup entry Click the Add button and then follow the onscreen instructions in the Quick Set Wizard When you are done click the Apply button IP You can also configure quick sets on other setup pages in the Embedded Web Server 2 3 4 y Configure other digital sending settings 29 5 Load originals e Supported document sizes e General document loading tips e Document loading tips for mixed size documents e Load documents 30 Chapter 5 Load originals Supported document sizes The maximum capacity of the document feeder is 50 sheets of 75 g m 20 Ib paper When using heavier paper the maximum capacity is decreased The maximum capacity of the document feeder with card stock is 10 cards Paper Type Width Length Weight or Thickness Standard stock 52 216 mm 2 1 8 5 in 74 864 mm 2 9 34 in 50 120 g m 13 3 32 Ib Card stock 52 210 mm 2 1 8 3 in 74 269 mm 2 9 1
6. and center Touch the center of the first target and then release the next target appears Touch and release each target as it appears After touching and releasing the final center target press the esc key on the keyboard to exit the calibration screen Touch the Back button 3 to exit service mode and return to the Control Panel menu Test and calibrate the touch screen 59 Install the hardware integration pocket Use the included hardware integration pocket packaged with the output tray with a separately purchaseable HP accessory such as a secure card reader to provide secure access to your product To install the hardware integration pocket follow these steps 1 Open the hatch 2 Using a T 8 Torx screwdriver not included turn the hardware integration pocket panel retaining Screw counterclockwise to loosen and remove the screw rotate the panel up and toward you as shown and then remove the panel 3i 60 Chapter 7 Manage and maintain the product 4 Using a credit card gently pry up one edge of the hardware integration pocket insert and then remove the insert 5 Carefully thread the hardware integration pocket connector through the opening in the left side of the pocket 6 Install the hardware integration pocket on the product as shown by rotating the pocket into place and then secure the pocket with the screw you removed in Step 2 Install the hardware integration pocket 61 7 Follow the
7. fyouare using a LAN connection contact your system administrator to obtain the IP address or host name for your SMTP server If you are connecting through a DSL or cable connection contact the internet service provider to obtain the SMTP server IP address LDAP e LDAP is used to gain access to a database of information When the product uses LDAP it searches a global list of e mail addresses As you begin to type the e mail address LDAP uses an auto complete feature that supplies a list of e mail addresses that match the characters you type As you type additional characters the list of matching e mail addresses becomes smaller e The product supports LDAP but a connection to an LDAP server is not required in order for the product to be able to send to e mail Ey NOTE If you need to change the LDAP settings you must change them using the Embedded Web Server Configure e mail options 1 Start the Embedded Web Server In a supported Web browser on your computer type the product IP address or host name in the address URL field To find the IP address or host name touch the Network Address button on the Home screen 2 Clickthe Scan Digital Send tab 3 In the left navigation pane click the E mail Setup entry 4 Select Enable Send to E mail and click Add follow the SMTP wizard to complete the required fields and any additional fields you want and then click the Apply button 26 Chapter4 Configure the product 29
8. 1907 2006 of the European Parliament and the Council A chemical information report for this product can be found at www hp com go reach For more information To obtain information about these environmental topics e Product environmental profile sheet for this and many related HP products e HP s commitment to the environment e HP s environmental management system e HP s end of life product return and recycling program e Material Safety Data Sheets Visit www hp com go environment or www hp com hpinfo globalcitizenship environment Safety statements A WARNING This product contains motorized parts Disconnect power to the product before removing the back cover Replace and secure the back cover before reconnecting power to the product Safety statements 111 Index A accessories ordering 97 part numbers 98 address books e mail adding addresses 41 auto complete function 43 importing 52 LDAP support 26 recipient lists 41 recipient lists creating 41 ADF capacity 3 Administration menu control panel 12 administrator password 22 Attention light locating 8 authentication and authorization 57 B batteries included 110 bins locating 5 black scans troubleshoot 88 blank page suppression 3 browser requirements Embedded Web Server 51 buttons control panel locating 8 touch screen 11 C calibrate the touch screen 59 capacity ADF 3 cautions 2 112 Index Certificate of Volatility hard disk driv
9. A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE The license and distribution terms for any publically available version or derivative of this code cannot be changed i e this code cannot simply be copied and put under another distribution license including the GNU Public License 102 Appendix B Service and support Customer self repair warranty service HP products are designed with many Customer Self Repair CSR parts to minimize repair time and allow for greater flexibility in performing defective parts replacement If during the diagnosis period HP identifies that the repair can be accomplished by the use of a CSR part HP will ship that part directly to you for replacement If you request HP to replace these parts you will be charged for the travel and labor costs of this service Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional char
10. E E Um 38 Preview a SaMo erreina m 39 Use the Image Preview screen sssesssseeesersnerennnesessnnnansnannnaaetenndadtnannaatttnnnaandannnaaeeennaaaaaan 39 Send a scanned document to one or more e mails esse eene 41 Use the address book ccccecceeeeeceeceeeeeeeeeeeeeeececcaeaeaeaaaeeeeaeeeeeeeeeeeeeeteccecccusaeeeeeeeeeenenes 41 Create a recipient list ccecceccceceeeeeeeeecee ces ee eee eseeeeaeeaaeeaaneaaeeaeeeeeeeeeeeeeeeeees 41 Use the Personal or Shared Contacts address book sssesssss 41 Add entries to the Personal or Shared Contacts address books 42 Delete entries from the Personal Contacts address book 42 Use the Send E mail screetn iiie cete entienden tr toda Fo kn de a YE ea or nC EU e ERR oae 42 Send COCUMENMS ETC 43 Send a document ee 43 Use the auto complete function ssssssssss eH 43 Faxa scanned documient editt e ten da a teu Ee ran ee aqaa dedi ae kate dint aa te dtd deae s 44 Use the Send Fax screen ssssssssssssssssseseeee nennen SEESE nnn n nennen nennen nnne sn 44 Ri ln uc h dE 45 Save to a network folder or USB storage device sssssssss eene 46 Send or save a document using Quick Sets sssssssssssssseeeeee ener nennen 47 Scan to a workflow destination ccccccccceceeeeeeeeeeecceeaaeeeceeeeeeeee
11. access privileges you might need to sign in before using the product as well as when you access product features The access your administrator has set for you might limit the features available to you 1 Touch the Sign In button 2 Complete the required fields and then touch the OK button 38 Chapter 6 Scan and send documents Preview a scan Use the touch screen to navigate through the options on the Image Preview screen Qo 9 Ce 3 1 Home button Touch this button to open the Home screen 2 Start button Touch this button to scan the document and send it to the specified destination 3 Help button Touch this button for control panel help 4 Cancel Job button Touch this button to cancel your changes and return to previous screen 5 Page control field Type a number to view a page 6 Zoom button Touch this button to view the preview magnified 7 View button Touch this button to switch between single and multi page views and to access more options 8 Append Pages button Touch this button to append a newly scanned document to the end of the document in the preview 9 Move Pages button Touch this button to move a selected page or pages 10 Rotate Pages button Touch this button to rotate the scan clockwise in increments of 90 degrees 11 Delete Pages button Touch this button to delete a selected page or pages Use the Image Preview screen You can preview a document and adjust certain document job
12. control panel touch Service touch Menu and then touch Resets Hard disk drive memory The product contains one disk drive 80 GB or larger that may retain data after you turn off the product including customer jobs and temporary data such as stored scan data or fax files To securely erase the data start the Embedded Web Server click the Security tab click the Protect Stored Data entry in the left pane click the Erase Options button and then select the Secure Sanitize Erase option The Secure Sanitize Erase feature meets standards for clearing disk media defined in NIST Special Publication 800 88 Guidelines for Media Sanitation and the U S Department of Defense Updated DSS Clearing and Sanitization Matrix Certificate of Volatility 107 D Regulatory information e Regulatory model number e Environmental product stewardship program e Safety statements 108 Appendix D Regulatory information Regulatory model number For regulatory identification purposes your product has been assigned a Regulatory Model Number The Regulatory Model Number for your product is FCLSD 0807 This regulatory model number should not be confused with the marketing name HP Scanjet Enterprise 7000n or product number L2708A L2709A Additional regulatory information about your scanner can be found on the regulatory supplement pdf file in the product documentation Regulatory model number 109 Environmental product stewardship program
13. er tren nnne nnn nennen rrr nsn nnns 20 Configure the product to use the network sssssssssseeneeeeeennen enemies 22 View or change network settings ssessssssseee emm emm nennen 22 Set or change the administrator password sssesseeenne een 22 Manually configure IPv4 TCP IP parameters from the control panel 23 Manually configure IPv6 TCP IP parameters from the control panel 24 Disable network protocols optional menn 25 Link speed and duplex settings ssssssssssssssssssse eene 25 Configure e mail Settings eisa do end telae re RD re Did o a Des be Ra DOE Rea Dd und 26 S pported PrOtOCOIS EE 26 Configure e mallOptioriS 5 sae teased acta nen eene naue Fe eene EAE TI REIR SHEEP E ETE 26 Configure other digital sending settings sssssssssssssseeene eere 28 5 Load Originals sssrinin eaa aaee daai iaaeao ea aadi mS 30 Supported docutrient SIZES ssoi std ed tenen ea eran eR aiaa aaa a a a 31 General document loading tips essssssseeeeene nennen nennen nnne nnn nennen 32 Document loading tips for mixed size documents sssssssesseene nennen 34 Load documients epit ts ode Re Red aditum ceu din ta it vp ded dw uar dr ER aded adde inre Pid 35 6 5eamandi serid documents as su irpo EROR RADIIS ERI MEN EEERERIEGQU PIS URB RAN MEN D IR MEEEEYR DINER 37 o
14. not extend beyond the surface on which the scanner sits 2 Adjust the paper guides to the width of the documents Take care not to overtighten the guides which can restrict paper feeding When scanning small originals such as checks it is especially important that the paper guides fit snugly against the edges of the original 3 Fan the stack of document pages to ensure that the pages do not stick together Fan the edge that will be pointing into the feeder in one direction and then fan that same edge in the opposite direction i Load documents 35 4 Align the edges of the documents by tapping the bottom of the stack against the table top Rotate the stack 90 degrees and repeat 5 Gently set the stack in the document feeder Load the pages face down with the top of the pages pointing into the feeder Ey NOTE For best results do not drop the stack into the feeder and do not tap the top edge of the stack after you have placed it in the document feeder ff gt pr 6 Verify that the paper guides are aligned with the edges of the stack 36 Chapter 5 Load originals 6 Scanand send documents e Sign In e Preview a scan e Senda scanned document to one or more e mails e Fax a scanned document e Saveto a network folder or USB storage device e Send or save a document using Quick Sets e Scan to a workflow destination 37 Sign In Depending on how your administrator has configured
15. on the detected link speed of the hub switch port A 1000T half duplex selection is not supported 10T Half 10 Mbps half duplex operation 10T Full 10 Mbps full duplex operation 100TX Half 100 Mbps half duplex operation 100TX Full 100 Mbps full duplex operation 100TX Auto Limits auto negotiation to a maximum link speed of 100 Mbps 1000T Full 1000 Mbps full duplex operation 16 Chapter2 Control panel 3 Supported utilities for Windows e HP Web Jetadmin e Embedded Web Server e HP Digital Sending Software HP DSS HP Web Jetadmin HP Web Jetadmin is a simple print and imaging peripheral management software tool that helps optimize product use control color costs secure products and streamline supplies management by enabling remote configuration proactive monitoring security troubleshooting and reporting of printing and imaging products To download a current version of HP Web Jetadmin and for the latest list of supported host systems visit www hp com go webjetadmin When installed on a host server a Windows client can gain access to HP Web Jetadmin by using a supported Web browser such as Microsoft Internet Explorer by navigating to the HP Web Jetadmin host Embedded Web Server The product is equipped with an Embedded Web Server which provides access to information about product and network activities This information appears in a Web browser such as Microsoft Internet Explorer or M
16. options before sending the scan The Image Preview screen is available for all scan destinations but not all document job options are available for all scan destinations 1 From a scan screen touch the Preview button 2 Toincrease the magnification for viewing purposes only touch the Zoom button Touch it again to return to the original magnification To view parts of the zoomed page that might be off the Screen place your finger on the image and drag Preview a scan 39 To see a multi page view of the scanned document and move append delete or rotate pages touch the View button When you are done making changes touch the Start button to save your changes and send the scan or the Cancel Job button to cancel your changes and return to the previous screen Append pages 1 2 3 Move pages 1 2 3 4 Rotate pages 1 2 Delete pages 1 2 3 40 Chapter 6 From the Image Preview screen touch the View button Touch the Append Pages button In the Append New Pages dialog box select one or two sided and then touch the Scan button The pages are appended to the end of the document From the Image Preview screen touch the View button Touch the pages you want to move To deselect a page touch it again To select contiguous pages touch the first and last pages of the group you want Touch the Move Pages button Touch the Insert icon where you want to move the pages From the Image Preview scre
17. place 6 Reload the unscanned originals in the document feeder 7 Resume scanning 92 Chapter8 Solve problems Solve e mail problems If you are unable to send e mails by using the digital send feature you might need to reconfigure the SMTP gateway address or the LDAP gateway address View a configuration page to find the current SMTP and LDAP gateway addresses Use the following procedures to check if the SMTP and LDAP gateway addresses are valid Validate the SMTP gateway address Ey NOTE This procedure is for Windows operating systems 1 Open an MS DOS command prompt click Start click Run and then type cmd 2 Type telnet followed by the SMTP gateway address and then the number 25 which is the port over which the product is communicating For example type telnet 123 123 123 123 25 where 123 123 123 123 represents the SMTP gateway address 3 Press Enter If the SMTP gateway address is not valid the response contains the message Could not open connection to the host on port 25 Connect failed 4 Ifthe SMTP gateway address is not valid contact the network administrator Validate the LDAP gateway address Ej NOTE This procedure is for Windows operating systems 1 Open Windows Explorer In the address bar type LDAP immediately followed by the LDAP gateway address For example type LDAP 12 12 12 12 where 12 12 12 12 represents the LDAP gateway address 2 Press Enter If the LDAP gateway
18. problemis cit eee er bnt ide E ca TRA A A E EE INTERESES teers 87 Product Will NOLU Opcional teh dO eae ERI CIR abo iaa 87 Lamp Stays ON PAID 87 Scan does not start right away 0 ct eter erent reer eet eene EEE 87 Only one side of a two sided page scans ssssssssssseene enne nenne 88 Scanned pages are missing at the scan destination ssssseeeee 88 Scanned pages are out of order at the scan destination cccccceeecceeeeeeeeeeeeeeeeeeeteeees 88 Optimize scanning and task speeds sssssssssssseeeeeeeee een 88 The scan is completely black or completely white sse 88 Scanned images are not straight sssssssssesse eene nennen 88 Scan filos are too large 2 ei eMe tl Cf E Mae ea Mee aee tete aeef fedens 88 Paper path problems 0 ccccceeceeeeeeeee eee aeeaeeee eee ee ee eee eene nmeremr nn nsn enhn de nennen her renrten irs s ness senes sensn 90 Paper jamming skewing misfeeds or multiple page feeds ssssssesss 90 Scanning fragile originals 2 22e relicte e REEL drca ELI De DC AARNA ANAA 90 Paper does not feed correctly ssssssssssssseeeeeeem em enne nnns 90 Originals are curling up in the output tray ooo eee cette terre nm emen 91 The bottom of the scanned image is cut Off sssssssssssssssseeeeene een 91 The scanned images have streaks or scrat
19. receive an error message indicating that initialization failed or the product could not be found when trying to use the product you should reset the product To reset the product follow these steps 1 2 3 4 Close the Embedded Web Server and optional HP Digital Sending Software if they are open Press the Power button When prompted touch Shutdown Now and then touch OK to turn off the product Wait 30 seconds and then press the Power button to turn on the product The product has stopped working correctly If the product stops scanning follow these steps After each step start a scan to see if the product is working If the problem persists proceed with the next step 1 3 A cable might be loose Ensure that the Ethernet power supply and power cables are properly connected Ensure that the product is receiving power a Check that the green LED on the power supply case is on b Ifthe green LED is not on ensure that power is available to the power outlet or surge protector that the power supply cable is plugged into and that the power cable is securely connected to the power supply and the product c If power is available to the power outlet or surge protector but the green LED is still not on the power supply might be defective See www hp com support for assistance Press the Power button touch the Restart option and then touch the OK button 86 Chapter8 Solve problems Operation problems
20. to be removed If this package is used in a product Eric Young should be given attribution as the author of the parts of the library used This can be in the form of a textual message at program startup or in documentation online or textual provided with the package Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgement This product includes cryptographic software written by Eric Young eay cryptsoft com The word cryptographic can be left out if the routines from the library being used are not cryptographic related 4 If you include any Windows specific code or a derivative thereof from the apps directory application code you must include an acknowledgement This product includes software written by Tim Hudson tjh cryptsoft com THIS SOFTWARE IS PROVIDED BY ERIC YOUNG AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR
21. using Quick Sets If the system administrator has made the feature available the product can scan a file using preset settings for fax numbers e mail recipients network folders or USB storage devices Depending on how your administrator has configured Quick Sets you can also touch the Quick Sets button on the Home screen to display a list of available Quick Sets 1 Place the original document face down in the document feeder 2 From the Home screen touch a Quick Sets button Those Quick Sets buttons that have a small Start icon on them start scanning when you touch them 3 If prompted type your user name and password 4 Ifa screen for sending the scanned document to e mail fax or a network folder displays complete the fields and then touch the Start button Send or save a document using Quick Sets 47 Scan to a workflow destination E NOTE This product feature is provided by the optional Digital Sending Software If the system administrator has enabled the workflow functionality you can scan a document and send it to a custom workflow destination A workflow destination gives you the ability to send additional information along with the scanned document to a specified network or file transfer protocol FTP location Prompts for specific information appear on the control panel display The system administrator can also designate a printer as a workflow destination which allows you to scan a document and then send it dir
22. 0 in 253 312 g m 12 15 points Polyvinyl chloride or polyvinyl 52 mm 2 1 in 86 mm 3 4 in 1 4 mm 0 056 in or less chloride acetate for ID cards Supported document sizes 31 General document loading tips e Scanning the following types of documents might result in paper jams or damage to the documents Wrinkled or creased documents Curled documents j T na Torn documents Documents with paper clips or staples Carbon paper Coated paper Extremely thin translucent paper Paper with adhesive notes or flags attached Photos Overhead transparencies Papers that are stuck together Paper with wet substances such as glue or correction fluid GO OOO VOY e When scanning multiple pages of the same width and length set the page size to match the width and length of the paper that you are scanning Smooth out any folds or curls in your documents before placing them into the feeder A document with a curled or folded leading edge could cause a paper jam e For smaller documents size A6 or smaller extend the stop on the angled portion of the output tray to maintain stack order When loading items that are smaller than 74 mm 2 9 in one dimension such as business cards place the items with the long side parallel to the paper guides e To prevent skewed scans when scanning pages longer than 356 mm 14 in scan them one at a time To scan fragile documents such as photos or documents on
23. 86 streaks 91 two sided scans 88 uninstall and reinstall software 86 warm up time 87 white scans 88 troubleshooting control panel messages 83 gateway addresses 93 network problems 94 turn on product troubleshoot 87 two sided scans troubleshoot 88 U uninstall and reinstall software 86 upgrading firmware Jetdirect 75 product 75 USB storage device configure 28 USB storage device save to 46 user interface 3 V validating gateway addresses 93 WwW warm up time 87 Warning button control panel touch screen 11 warnings 2 warranty customer self repair 103 product 100 Web browser requirements Embedded Web Server 51 Web sites customer support 104 HP Web Jetadmin downloading 53 order supplies 68 replacement parts 69 white scans troubleshoot 88 Wireless card partnumber 98 workflow sendto 48 116 Index
24. Digital Send tab 52 Security tab 52 end of life disposal 110 environment specifications 106 environmental features 3 Environmental Product Stewardship Program 110 Error button control panel touch screen 11 error messages control panel 83 types of 82 Ethernet cards 3 European Union waste disposal 111 EWS features 51 General tab 51 Information tab 51 Networking tab 52 options 51 Scan Digital Send tab 52 Security tab 52 Explorer versions supported Embedded Web Server 51 e mail about 26 41 address books 41 auto complete function 43 configure 26 control panel settings 42 Embedded Web Server settings 52 LDAP support 26 problem solving 93 recipient lists 41 scan 26 security 54 sending documents 43 SMTP support 26 validating gateway addresses 93 F factory settings restore 80 fax settings 44 features 3 feed roller replace 69 feeding problems 90 firmware upgrading Jetdirect 75 product 75 folders sending to 46 fragile items scanning 90 FTP sending to 48 G gateway setting default 23 gateways configure 26 validating addresses 93 General tab Embedded Web Server 51 glass clean 63 graphical display control panel 8 H hard disks 57 hard drive replace 72 hardware integration pocket 60 Help button control panel touch screen 11 help control panel 11 Home button control panel touch screen 11 Home screen control panel 10 HP Customer Care 104 HP Digital Sending Software HP DSS 18 HP Jetdire
25. E You can also set a local administrator password from the General Security option on the Security tab When set you must enter this password to change settings within the Embedded Web Server 22 Chapter4 Configure the product Manually configure IPv4 TCP IP parameters from the control panel In addition to using the Embedded Web Server you can also use the control panel menus to set an IPv4 address subnet mask and default gateway 1 At the product control panel touch the Administration button Touch the Network Settings menu to open it Touch the Jetdirect Menu option Touch the TCP IP option Touch the IPV4 Settings option Touch the Config Method option Touch the Manual option o uos PF YN Touch the option you wish to manually set and follow the onscreen instructions to manually change the option setting 9 Touch the Save button to save your changes Configure the product to use the network 23 Manually configure IPv6 TCP IP parameters from the control panel In addition to using the Embedded Web Server you can also use the control panel menus to set an IPv6 address 1 At the product control panel touch the Administration button Touch the Network Settings menu to open it Touch the Jetdirect Menu option Touch the TCP IP option 2 3 4 5 Touch the IPV6 Settings option 6 Touch the Address option 7 Touch the Manual Settings option 8 Touch the Enable option 9 Touch the On option and then
26. It caches Web pages and provides a degree of Internet security for those clients To specify a proxy server enter its IPv4 address or fully qualified domain name The name can be up to 255 octets For some networks you may need to contact your Independent Service Provider ISP for the proxy server address Type the port number used by the proxy server for client support The port number identifies the port reserved for proxy activity on your network and can be a value from 0 to 65535 Idle Timeout Idle Timeout The time period in seconds after which an idle TCP data connection is closed default is 270 seconds 0 disables the timeout IPX SPX AppleTalk DLC LLC Security Enable Enable Enable Secure Web Not applicable for HP Scanjet Enterprise 7000n Not applicable for HP Scanjet Enterprise 7000n Not applicable for HP Scanjet Enterprise 7000n For configuration management specify whether the Embedded Web Server will accept communications using HTTPS Secure HTTP only or both HTTP and HTTPS HTTPS Required For secure encrypted communications only HTTPS access is accepted The Jetdirect server will appear as a secure site HTTPS Optional default Access using either HTTP or HTTPS is permitted IPSec Specify the IPSec status on the Jetdirect server Keep IPSec or firewall status remains the same as currently configured Disable IPSec or firewall operation on the Jetdirect serve
27. R 1 Conventions used in this guide sssssssssssseeeeenee eene enn nen nee rne en nennen nnns 2 Prod ct features ED 3 Product walkaround e tse a a a aa aaaea Mie Aa ea EN AANO 5 pneu cetei nenii aaa aa R a E M 5 B ck VIEW sinana a a a a e cant eee A E AAE aa 6 Serial number and model number location ssssssssssssssssemen 6 2 ero c igo oT RISE RETE m 7 Usethe controlpanel sessirnir tetro a ee hene ee dde d dea dead te usn made d px ad de xara du 8 Control panel layout esses een nnana NARRA ARANNA KEANE ANNEANNE nnns 8 aeneae ETT 10 Buttons oni tlie tou chiSCIeen ii iet iiir ec e pne Rx eine dude i Uu R da RR n e ud 11 Control panel help system ssssssssssssssssssssseenenneneen nennen nene neten nnns 11 Navigate the Administration menu sssssssssesseeeennee enne nennen nennen nennen ener 12 Jetdirectmenus 3 5 tete t bcm te e e ete ER e RR RH amu RN 12 3 Supported utilities for Windows eiit eec icto tete teas eg aor KE USE UI SANE D eR RR UR dete 17 AP Web Jetadmin nectit eed o ete T dee e Deua EE Rn ente v Vo FACER e Ege n neu 18 Embedded WED Server rrt etre a R eere ae eua dde dues Legale undae gua Eng iaaa 18 HP Digital Sending Software HP DSS Jeees tennisen EEATT E AEA EEE 18 4 Gonfigurethe product iron oo e a iG Baar Aa REPE EE ER MAR 19 Supported network protocols sssssssssssssssssseeenene eee nennen
28. Reports Use this menu to view information pages and reports that are stored internally on the product General Settings Use this menu to set options for setting the time and period of inactivity before the product enters sleep mode Scan Digital Send Settings Use this menu to set up e mail save to network folder save to USB device and digital send service options Fax Settings Use this menu to set up fax send options Display Settings Use this menu to set up basic display and device behavior settings Keypress sound display language network address button display sleep mode and interval and more Network Settings Use this menu to set up I O timeout options and to access the Jetdirect menu Jetdirect menus Administration gt Network Settings gt Jetdirect Menu Table 2 2 Jetdirect menus Menu item Sub menu item Sub menu item Values and Description Information Print Protocols Yes Use print protocols No default Do not use print protocols Print Sec Report Yes Print the security report No default Do not print the security report TCP IP Enable Off Disable the TCP IP protocol On default Enable the TCP IP protocol 12 Chapter2 Control panel Table 2 2 Jetdirect menus continued Menu item Sub menu item Sub menu item Values and Description Host Name An alphanumeric string up to 32 characters used to identify the product This name is listed on the HP Jetdirec
29. S FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim Hudson tjh cryptsoft com crypto mem c Copyright C 1995 1998 Eric Young eay cryptsoft com All rights reserved This package is an SSL implementation written by Eric Young eay cryptsoft com The implementation was written so as to conform with Netscapes SSL This library is free for commercial and non commercial use as long as the following conditions are adhered to The following conditions apply to all code found in this distribution be it the RC4 RSA Ihash DES etc code not just the SSL code The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson tjh cryptsoft com OpenSSL 101 Copyright remains Eric Young s and as such any Copyright notices in the code are not
30. TIP You must specify an outgoing SMTP server and complete the From field See the Embedded Web Server Help for more information 5 To add addresses to the Address book click the Address Book entry in the left navigation pane and then follow the onscreen instructions After you have configured the e mail settings send an e mail to yourself by using the digital send feature If you receive the e mail you have successfully configured the digital sending feature If you do not receive the e mail use these actions to resolve issues e Check the SMTP and address to make sure that you typed them correctly e View the configuration page Verify that the SMTP gateway address is correct e Make sure that the network is operating correctly Send an e mail to yourself from a computer If you receive the e mail the network is operating correctly If you do not receive the e mail contact your network administrator or Internet service provider ISP Configure e mail settings 27 Configure other digital sending settings Use the Embedded Web Server EWS to configure e mail settings and additional features such as e E mail e Quick sets e Digital fax e A Address books e Save to network folder e A Authentication for Windows LDAP and local access codes e Save to USB When the product is connected to the network the EWS is automatically available To start the EWS open a web browser on a computer and type the IP address of th
31. address is valid the Find People dialog box opens 3 If the LDAP gateway address is not valid contact the network administrator Solve e mail problems 93 Solve network problems Check the following items to verify that the product is communicating with the network Before beginning view the information pages If you still cannot connect to the network after checking these items see www hp com support 1 Are your power and power supply cables connected properly and is the product turned on 2 Are your network cables connected properly Make sure that the product is attached to the network using the appropriate port and cable Check each cable connection to make sure it is secure and in the right place If the problem continues try a different cable or ports on the hub or transceiver 3 Are the link speed and duplex settings set correctly Hewlett Packard recommends leaving this setting in automatic mode the default setting 4 Can you ping the product using its IP address Use the command prompt to ping the product from your computer For example ping 192 168 45 39 Ensure that the ping displays round trip times If you are able to ping the product verify that the IP address configuration for the product is correct on the computer If it is correct delete and then add the product again If the ping command failed verify that the network hubs are on and then verify that the network settings the product and the c
32. alization or hardware problems Check the Ethernet connection Check the power connection Reset the product The product has stopped working correctly Check the Ethernet connection 1 4 Ensure that the Ethernet cable is firmly connected between the product and a router Ethernet jack or Ethernet switch If the Ethernet cable is connected to a network router or Ethernet switch try connecting it to a different port on the router or switch Verify that the network link speed indicator shows that the network is connected at 10 100 or 1000 Mbps The LED corresponding to the link speed should be lit Press the Power button touch the Restart option and then touch the OK button Check the power connection a Ensure that the power cable is securely connected between the product and the power supply that the power supply cable is securely connected between the power supply and a power outlet or surge protector and that the product is turned on the Power switch is in the on position and the Power button is on Verify that the green LED on the power supply case is on If the problem persists after verifying the above items follow these steps 1 Press the Power button touch the Shutdown Now option touch the OK button and then disconnect the power cable Wait 30 seconds Reconnect the power cable and then press the Power button Initialization or hardware problems 85 Reset the product If you
33. and Spanish Cables and interfaces Item Description Part number HP Jetdirect 630n IPv6 Gigabit Ethernet Provides support for IPv4 and IPv6 J7997G Print Server protocol as well as support for Gigabit and Fast Ethernet networks HP Jetdirect 690n Wireless Card Provides wireless connection support J8007G Maintenance kits Item Description Part number 7000 5000 Roller Replacement Kit Replacement kit for feed rollers in the L2707A document feeder 10 pack ADF Cleaning Cloth Package Paper path sheets for cleaning the C9943B document feeder 98 Appendix A Supplies and accessories Service and support e Hewlett Packard limited warranty statement e OpenSSL e Customer self repair warranty service e Customer support 99 Hewlett Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP Scanjet 7000n One year limited warranty HP warrants to you the end user customer that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products may be either new or equivalent in performance to new HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase for the period specified above due
34. anging 22 settings viewing 22 network folders configure 28 scanto 46 Networking tab Embedded Web Server 52 networks configuring 19 connectivity features 3 default gateway 23 device discovery 20 disabling protocols 25 HP Web Jetadmin 53 114 Index IP address 20 23 24 link speed settings 16 protocols supported 20 SMTP servers 26 subnet mask 23 TCP IP settings 12 validating gateway addresses 93 notes 2 O on off switch locating 5 online help control panel 11 online support 104 operating environment specifications 106 order roller replacement 69 supplies 68 ordering part numbers for 98 supplies and accessories 97 output bin locating 5 P pages missing troubleshoot 88 pages out of order 88 paper jams 91 misfeeds 90 not feeding 90 troubleshoot 90 paper ordering 97 paper handling 3 paper path clean 64 feeding problems 90 part number Cleaning cloth package 98 Jetdirect Ethernet Print Server 98 keyboard 98 Roller replacement kit 98 Wireless card 98 part numbers accessories 98 images drums 98 parts order 69 98 password 22 passwords 54 physical specifications 105 ports included 3 power consumption 106 Power Save mode 87 power switch locating 5 preview scan 39 problem solving Error button control panel touch screen 11 e mail 93 messages types of 82 product info 1 protocols network 20 Q quick sets configure 29 R Ready light locating 8 recipient lists 41 regulatory statement
35. ata security Restrict software access In order to keep the product secure you must also restrict access to the software programs that can be used to configure the product You can also set a local administrator password using the General Security option on the Security tab in the Embedded Web Server EWS to prevent access to the device settings tabs After the password has been set users can only see the EWS Information tab 54 Chapter 7 Manage and maintain the product Security features The following security features are available on this product e Secure the Embedded Web Server e Manage temporary job files e Secure Storage Erase e Secure File Erase e Secure Disk Erase e HP High Performance Secure Hard Disks e Manage certificates e Authentication and authorization Secure the Embedded Web Server Assign a password for access to the Embedded Web Server so that unauthorized users cannot change the product settings 1 Open the Embedded Web Server 2 Click the Security tab 3 On the left side of the window click the General Security link 4 Type the password in the New Password box and type it again in the Verify Password box 5 Click the Apply button Make note of the password and store it in a safe place Manage temporary job files To specify how your product manages temporary job files that are created when scans are initiated follow these steps 1 In the Embedded Web Server cli
36. canned document 10 Subject field Touch this field and then type a subject title 11 cc field Touch this field and then type the e mail addresses of those secondary individuals whom you want to receive the scanned document 12 To field Touch this field and then type the e mail addresses of those primary individuals whom you want to receive the scanned document 13 From field Touch this field and then type your e mail address If the system administrator has configured the product to do so this field might automatically insert a default address Send documents The product scans both black and white and color originals You can use default settings or change the scanning preferences and file formats Send a document d 2 3 4 6 T Place the document face down in the document feeder From the Home screen touch the E mail button If prompted type your user name and password Complete the From and To fields Scroll down and complete the cc bcc and Message fields if appropriate Your user name or other default information might appear in the From field If so you might not be able to change it Optional Touch the More Options button to change the settings for the document that you are sending for example the document s original size If you are sending a two sided document you should select Sides and an option with a two sided original For information about other available features see the built in Hel
37. ce and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org 4 The names OpenSSL Toolkit and OpenSSL Project must not be used to endorse or promote products derived from this software without prior written permission For written permission please contact openssl core openssl org 5 Products derived from this software may not be called OpenSSL nor may OpenSSL appear in their names without prior written permission of the OpenSSL Project 6 Redistributions of any form whatsoever must retain the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS IS AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNES
38. ches sssssssse 91 An item loaded in the document feeder jams repeatedly ssessss 91 Clear jams from the paper path 2 00 00 cccccccccccecceeceeeeeeeeeeeeeetecseceeeaaaaaaeaaeeaeeeeeeeeeeeeeeeeeteettes 91 Solve e mail problems ssssssssssssssssssssessessene nennen eene nennen tense sine inns sn nennen re Aena nsn nn ns 93 Validate the SMTP gateway address ssssssssssseeeeem emen 93 Validate the LDAP gateway address sssssssssseeee enne nnn 93 Solve network problems sssssssssssssssesessee eene nene imer I ltr sensn sedens enn en nennen nnne n nnne 94 Contact HP SUPPOM EET 95 Appendix A Supplies and ACCESSOMES iioii ia niaaa aaa RR REL GRE LR ERR NOR a ERA RR a KR ERR RE 96 Order parts accessories and supplies 2 2 0 2 ce cece cece cece eee e ee eee aaeeeeceeeeeeeeeeeestecsaecaaeaaesaeeeeeeeeeeeees 97 Part numbers eor nete ttu nate aea a ca d gu edd i Rear e padded dedu e DR Hu 98 ACGCOSSOFIOS 4i rer pne aene esee redet esed e eaae rare RE Eae tan Re epe aAA ra eeiE 98 Cables and Interfaces e ee ea ho RR HER REIR ERN RR RANA RR aa a RES IE ia REN MERANq Enn 98 Maintenance dc ai aa 98 Appendix B Service and SUPPONI 5 linc n ir ek eka ee 99 Hewlett Packard limited warranty statement sssssssssss eene eene 100 SIUE 101 Customer self repai
39. ck the Security tab and then click the Protect Stored Data link 2 Under Managing Temporary Job Files select a file erase mode e Non Secure Fast Erase This is a simple file table erase function Access to the file is removed but actual data is retained on the disk until it is overwritten by subsequent data storage operations This is the fastest mode Non Secure Fast Erase is the default erase mode e Secure Fast Erase Access to the file is removed and the data is overwritten with a fixed identical character pattern This is slower than Non Secure Fast Erase but all data is overwritten Secure Fast Erase meets the U S Department of Defense 5220 22 M requirements for the clearing of disk media e Secure Sanitize Erase This level is similar to the Secure Fast Erase mode In addition data is repetitively overwritten by using an algorithm that prevents any residual data persistence This mode will impact performance Secure Sanitize Erase meets standards for clearing disk media defined in NIST Special Publication 800 88 Guidelines for Media Security features 55 Sanitation and the U S Department of Defense Updated DSS Clearing and Sanitization Matrix 3 Click Apply Secure Storage Erase Use the Secure Storage Erase option in the Embedded Web Server to protect deleted data from unauthorized access on the product hard drive The Secure Storage Erase option provides two Secure erase types both of which meet the U S NIST Specia
40. ct firmware upgrades 75 HP Jetdirect server settings 12 HP paper path cleaning cloth 64 HP Web Jetadmin 18 53 humidity requirements 106 Image Preview use 39 information pages 50 Information tab Embedded Web Server 51 install the hardware integration pocket 60 installation troubleshoot 84 interface ports included 3 Internet Explorer versions supported Embedded Web Server 51 IP address 23 24 IP addressing 20 J jams troubleshoot 91 Jetadmin HP Web 18 53 Jetdirect card replace 70 Jetdirect Ethernet Print Server part number 98 Jetdirect firmware upgrades 75 Jetdirect server settings 12 K keyboard part number 98 keyboard overlay 69 keys control panel locating 8 touch screen 11 L lamp troubleshoot 87 LAN connector 3 LDAP servers connect to 26 Embedded Web Server settings 52 validating gateway addresses 93 lights control panel 8 link speed settings 16 Index 113 loading documents general tips 32 tips for mixed size documents 34 login 38 M maintenance clean paper path 64 clean rollers 64 manage EWS 51 manage temporary job files 55 managing network 22 material restrictions 110 media jams 91 misfeeds 90 not feeding 90 troubleshoot 90 memory 3 Menu button 8 menus control panel Administration 12 mercury product 110 messages types of 82 misfeeds troubleshoot 90 multiple page feeds 90 N Netscape Navigator versions supported Embedded Web Server 51 network settings ch
41. dware failure occurred when the product attempted to calibrate prior to scanning Communication failed A communication failure occurred between the firmware and the product Fan failed The product s fan failed Hardware error A hardware error occurred Hatch open The hatch on the document feeder is open or not securely latched Lamp failed The product lamp failed Mispick The product has detected a document feeder page mispick for example no pages fed through the product Multi pick The product has detected a multiple page feed error Multi pick sensor failed The product s multi pick paper sensor has failed Paper jam The product has detected a document feeder paper jam 78 Chapter8 Solve problems Basic troubleshooting tips Simple issues such as smudges on the scanner glass or loose cables can cause your product to produce fuzzy scans operate in an unexpected manner or fail to operate Always check the following items when you encounter scanning problems If scans are fuzzy check to see if the glass strips inside the document feeder are dirty or smudged If so clean the glass strips Make sure that the original document is clear and crisp to ensure a clear scan Make sure that the Ethernet and power supply cables are firmly seated in their respective connectors on the back of the product and that the power supply power cable is plugged into a working electrical outlet or surge protector Make sure that the product bu
42. e memory 107 non volatile memory 107 volatile memory 107 certificate revocation list 57 clean about 63 paper path 64 product glass 63 rollers 64 touch screen 63 cleaning cloth 64 Cleaning cloth package part number 98 configure digital fax 28 network folders 28 quick sets 29 USB storage device 28 connectivity 3 connectivity features 3 control panel Administration menu 12 buttons 8 clean touch screen 63 e mail screen 42 fax screen 44 help 11 Home screen 10 layout 8 lights 8 locating 5 messages types of 82 security 54 touch screen buttons 11 conventions document 2 covers locating 5 CRL 57 crooked images 88 customer support online 104 cut off images troubleshoot 91 D Data light locating 8 default gateway setting 23 device discovery 20 digital fax configure 28 digital sending about 26 41 address books 41 configure e mail 26 control panel settings 42 44 Embedded Web Server settings 51 52 folders 46 LDAP support 26 recipient lists 41 sending documents 43 SMTP support 26 USB storage device 46 validating gateway addresses 93 workflow 48 disabling network protocols 25 disposal end of life 110 document conventions 2 documents general loading tips 32 tips for mixed size documents 34 E e mail address books deleting addresses 42 electrical specifications 106 Embedded Web Server assigning a password 55 features 51 General tab 51 Information tab 51 Networking tab 52 options 51 Scan
43. e originals before placing them in the document feeder If you cannot flatten curled edges make sure the curled edges are facing down when you place the originals in the document feeder The bottom of the scanned image is cut off By default the product can scan media that is up to 864 mm 34 in long For longer pages the end of the document is not included in the scanned image Make sure the job option you select reflects the page size of the document you are scanning The scanned images have streaks or scratches After each step try another scan to see if the streaks or scratches are still apparent If so then try the next step e Check that the originals are clean and unwrinkled Use a cleaning cloth in the paper path e Clean the glass strips inside the document feeder e Clean the rollers An item loaded in the document feeder jams repeatedly e The item might not meet the guidelines for acceptable originals e Theitem might have something on it such as staples or self adhesive notes on the original that must be removed e Make sure the paper guides touch the edges of the original Clear jams from the paper path To clear a paper jam 1 Remove originals from the document feeder Paper path problems 91 2 Open the hatch 3 Remove the originals or any obstructions from the paper path 4 Remove any debris paper staples clips etc that you see in the paper path 5 Close the hatch until it snaps into
44. e product To find the IP address or host name touch the Network Address button on the Home screen In addition to the features listed in this section you can also set up workflows using third party software or HP Digital Sending Software that is compatible with the product For information about setting up these workflows and using them see the documentation that came with these products Configure digital fax settings 1 Click the Fax tab 2 On the left navigation menu select the Fax Send Setup entry 3 Select Enable Fax Send and then select either the LAN Fax Service or Internet Fax Service entry depending on your network configuration 4 Follow the onscreen instructions to complete the required fields and then click the Apply button 5 To add fax numbers to the Speed Dial List click the Speed Dials entry in the left navigation pane click a speed dial code click the Edit button enter a speed dial name and fax number click the Add button verify that the displayed information is correct and then click the OK button Save to Network Folder Setup Before configuring network folders set up shared folders following the instructions for your network operating system 1 Click the Scan Digital Send tab 2 On the left navigation menu click the Save to Network Folder Setup entry 3 Select the Enable Save to Network Folder checkbox 4 Set the default settings you want for all folders and then click the Apply button 5
45. ears on the control panel follow the on screen instructions to resolve the issue If the product displays an Error or Attention message and no steps are shown to resolve the issue turn the product off then on Contact HP support if you continue to experience issues with the product To get additional information for warnings that appear in the status line touch the Warning button For additional information on a variety of topics touch the Help button in the upper right corner of the Home screen Control panel messages 83 Installation problems Cable type Power supply cable Ethernet cable 84 Chapter8 Solve problems Action The power supply is connected between the product and a power outlet e Ensure that the power supply is securely connected to the product e Ensure that the power cable is securely connected between the power supply and a live electrical outlet or surge protector e Ifthe power cable is connected to a surge protector ensure that the surge protector is plugged into an outlet and turned on e Press the Power button touch the Restart option and then touch the OK button Ensure that the Ethernet cable is securely connected between the product and a network router Ethernet jack or Ethernet switch For additional Ethernet troubleshooting information see www hp com support select your country region and then use the search tool to find Ethernet or network troubleshooting topics Initi
46. ease for the Jetdirect server exists No default The Jetdirect server does not request to renew the DHCP lease Yes The Jetdirect server requests to renew the current DHCP lease Navigate the Administration menu 13 Table 2 2 Jetdirect menus continued Menu item Sub menu item Sub menu item Manual Settings Primary DNS Values and Description Available only if the Config Method item is set to the Manual value Configure parameters directly from the control panel IP Address The unique IP address of the product n n n n where n is a value from 0 to 255 Subnet Mask The subnet mask for the product m m m m where m is a value from 0 to 255 Syslog Server The IP address of the syslog server used to receive and log syslog messages Default Gateway The IP address of the gateway or router used for communications with other networks Idle Timeout The time period in seconds after which an idle TCP data connection is closed default is 270 seconds 0 disables the timeout Specify the IP address n n n n of a Primary DNS Server Secondary DNS Specify the IP address n n n n of a Secondary Domain Name System DNS Server IPV6 Settings Enable Use this item to enable or disable IPv6 operation on the server Off IPv6 is disabled On default IPv6 is enabled Address Type the server address a 32 hexadecimal digit IPv6 DHCPV6 Policy Primary DNS node address that uses the colo
47. ectly to a network printer for printing 1 Place the document face down in the document feeder 2 From the Home screen touch a workflow button 3 Complete the fields The fields vary based on how your administrator has configured the workflow 4 Touch the Start button 48 Chapter 6 Scan and send documents 7 Manage and maintain the product This section presents information about how to care for and maintain the product e Use information pages e Embedded Web Server e Use HP Web Jetadmin software e Controlling digital sending security e Security features o Test and calibrate the touch screen o Install the hardware integration pocket e Clean the product e Order maintenance and scanning supplies e Replace supplies and parts Occasional cleaning of the product helps ensure high quality scans The amount of care necessary depends upon several factors including the amount of use and the environment You should perform routine cleaning as necessary Z CAUTION Before placing an item in the document feeder make sure that the item does not contain wet glue correction fluid or other substances that can be transferred to the interior of the product Make sure there are no curls wrinkles staples paper clips or any other attached material Sheets should not be stuck together 49 Use information pages From the Home screen touch the Administration button and then touch the Information opti
48. ed certificates In these cases you might be required to install a certificate from the network certificate authority The certificate manager also allows you to load certificate revocation lists CRL Load a certificate 1 From a Web browser open the Embedded Web Server by typing the IP address of the product 2 On the main Embedded Web Server page click the Security tab and then select the Certificate Management entry Ey NOTE If the Certificate Management page is unavailable update the product firmware 3 Under Install Certificate click Browse to locate the certificate you want to load Ey NOTE Find certificates at the location where a network administrator created them If the certificate you select is password protected you will need to enter the certificate password 4 Click Import to import the certificate The certificate will appear in the certificates list after it is loaded Load a certificate revocation list CRL 1 From a Web browser open the Embedded Web Server by typing the IP address of the product 2 On the main EWS page click the Security entry and then select the Certificate Management entry Eyf NOTE If the Certificate Management page is unavailable update the product firmware 3 Under Install Certificate click Browse to locate the CRL to load 4 Click Import to import the CRL The CRL will appear in the certificate revocation list after it is loaded Authentication and autho
49. eeeeenea 72 Upgrade the firmmPwate irent tcr tn Eee ee RE ERE Ee ea eR DE e rea eR AREE Pe e nee 75 Upgrade the product firmware sss 75 Upgrade the HP Jetdirect Inside firmware sse 75 8 Solve ON OND TNS cnim uie iil Di M nates eer EL REL DUILI CE eee E IrITIdE 77 iuge oean weicat owed cetacanden a a aa e aae a a E ONEA ER E 78 Basic troubleshooting tips co rr de A E R NO 79 Restore factory Set ngs cete od c s Poi vu e Dd nda Eu e ee gx ocu eue A ugs RR ded aede dad dated 80 Interpret control panel status lights ssssssssseeeeeeeeenee ne nennen nennen nnne nnne 81 Control panel message types iain pl ce e te Re EE ue anten AE ERE Rn EHE RRE e Ru R ERR SE ERR ER eta auci u de 82 Control paniel MESSAGES iia ndi redi Rod nale v wende x a anui ae Dau Ede 83 Installation problems 84 Initialization or hardware problems ccceeeeeeeeeeneeceeceeeeeeeeeeeeeceaeaaeeeeeeeeeeeedeeeeecccnaeeeeeeeeeeeeeeseneaeeas 85 Check the Ethernet connection ccceececeeenecceeceeeeeeeeeeeeecceaaaecaeeeeeeeeeeeseteccsnccasaeeeeeeeneess 85 Check the power connection ccccee cece cece eee eeeee cece eee eeaaeeaaecaeeeaeceeceeeeeeeeeseeeeeeeteeteeenetes 85 I eset thie product ei tette de e a A Eaa a N Aa Kaa AAE aa 86 The product has stopped working correctly sse 86 Operation
50. eeesaaaeaasaaaeaaaeeaeceeeeeeeeeeeeeasecereeeeeeeees 48 7 Manage and maintain the product etin erus ecu e ccu Iur oca aoa aa aaa aaae aAa AER 49 Use information PAGES RET 50 Embedded Web SGrver enc 51 Open the Embedded Web Server 2 ccceccecceeeeeeeeeeeeeeeaaeaeceeeeeeeeesaesenieeaeeeeeeeeeeeeteees 51 Embedded Web Server options essere nennen enne 51 Use HP Web Jetadmin software sssssssssssssssssssesseeeee ener nter nn nnt nnne nsn nes nns nnne nnn 53 Controlling digital sending security sssessssseeneeeenen mene nennen nennen enn 54 Network authentication sss eere rs nnr sensn nn sn nennen nennen nnn 54 Secure e iiall 2 53 22 2 2 tpe dide since netu ra aa a odd ede seed D ed de pae aa 54 Restrict software ACCESS oroita anaia aaie a aiaa iai ii aiia aa 54 SOCUPIly TEALUPES T nanen A EAEE EEEE EE 55 Secure the Embedded Web Server sssssssssssssssssseseeeeeee emere 55 Manage temporary job files ssssssesenenen emm eee ennemis 55 Secure Storage Erase deuil nali es NEEE EEE AREEN 56 Data affected M m 56 erimus CEREREM 56 iiA dct 56 HP High Performance Secure Hard Disks ssssssssee ene 57 Manage certificates cote Ga ac e Ge ede a ba tet ooi Rage cea algo cuve aeger auo 57 Load a certificate rte t ee AE ie EIER REC ERE EAR Te eee eles 57 Load a certificate revocation l
51. en To verify that calibration is necessary you should first test the touch screen Test the touch screen To test the touch screen follow these steps 1 4 5 At the product control panel touch the Service button touch the Menu button touch the Troubleshooting button and then touch the Control Panel button Touch the Test Touchscreen button and then touch the Start button to enter service mode and start the test Touch each black square within the area where the touch screen may not be responding correctly to ensure the touch registers e The black square turns white if the touch registers e lfadifferent square than the one touched turns white or if the touch does not register no black square turns white you may need to calibrate the touch screen To end the touch screen test press the Stop button on the control panel Touch the Back button 3 to exit service mode and return to the Control Panel menu Calibrate the touch screen To calibrate the touch screen follow these steps 1 At the product control panel touch the Service button touch the Menu button touch the Troubleshooting button and then touch the Control Panel button Touch the Calibrate Touchscreen button to enter service mode Touch the Start button to begin touch screen calibration Targets will appear on the touch screen starting in the upper left corner and proceeding to the bottom left corner bottom right corner upper right corner
52. en touch the View button Touch the pages you want to rotate To deselect a page touch it again To select contiguous pages touch the first and last pages of the group you want Touch the Rotate Pages button The page rotates clockwise in 90 degree increments with each touch From the Image Preview screen touch the View button Touch the pages you want to delete To deselect a page touch it again Touch the Delete Pages button Scan and send documents Send a scanned document to one or more e mails The e mail feature offers the following benefits e Sends documents to multiple e mail addresses saving time and delivery costs o Delivers files in black and white or in color Files can be sent in different file formats that the recipient can manipulate In order to use the e mail feature the product needs to be connected to a valid SMTP local area network that includes Internet access Use the address book You can send e mail to a list of recipients using the address book feature See your system administrator for information about configuring address lists S NOTE You can also use the Embedded Web Server EWS to create and manage the address book The EWS address book can be used to add edit or delete single addresses or distribution lists Create a recipient list 1 From the Home screen touch the E mail button 2 Touch the To field and then type the recipients e mail addresses Separate multiple entries with a
53. ene and carbon tetrachloride all of which can damage the glass Avoid isopropyl alcohol because it can leave streaks on the glass Do not spray the glass cleaner directly on the glass If too much glass cleaner is applied the cleaner could leak under the glass and damage the product Clean the product 63 4 Dry the glass with a dry soft lint free cloth 5 With a light touch dust the two small strips of gray reflective material with a dry soft lint free cloth 6 Close the hatch and then press the Power button Clean the paper path If scanned images have streaks or scratches use the HP paper path cleaning cloth to clean the paper path By NOTE If you experience repeated document jams make sure all rollers are present and that the roller cover is closed If problems persist clean the rollers To clean the paper path follow these steps 1 Open the sealed HP paper path cleaning cloth container starting at the notch Take care not to tear the cleaning cloth 2 Remove the cleaning cloth and unfold it 3 Place the unfolded cloth into the document feeder 4 Touch the Service button on the Home screen touch the Maintenance button touch the Clean Paper Path button and then follow the onscreen instructions to clean the paper path E NOTE Scroll down through the online maintenance procedure and touch the Start Cleaning button to feed the cleaning cloth through the paper path 5 Place up to five pages
54. es not feed correctly Originals are curling up in the output tray The bottom of the scanned image is cut off The scanned images have streaks or scratches An item loaded in the document feeder jams repeatedly Clear jams from the paper path Paper jamming skewing misfeeds or multiple page feeds Check that all rollers are in place and that the roller doors and hatch are closed If the pages look skewed as they feed into the paper path preview the scan to ensure that the images are not skewed The pages might not be placed correctly Straighten the pages and adjust the paper guides to center the stack The paper guides must be touching the sides of the paper stack to work properly Ensure that the paper stack is straight and the guides are against the paper stack The document feeder or output tray might contain more than the maximum number of pages Load fewer pages in the document feeder and remove pages from the output tray Clean the paper path to help reduce misfeeds If misfeeds still occur clean the rollers If misfeeds still occur replace the rollers 5 NOTE For information on roller maintenance touch the Service button on the Home screen touch the Maintenance button touch the Clean Rollers or Replace Rollers button and then follow the onscreen instructions Scanning fragile originals To safely scan fragile originals photographs or documents on wrinkled or very lightweight paper place origi
55. esolution than necessary increases scanning time and creates a larger file with no additional benefit If you are scanning at a high resolution set the resolution to a lower level to increase scanning speed The scan is completely black or completely white The original might not be placed correctly in the document feeder Make sure that the original you are trying to scan is placed face down Scanned images are not straight Verify that the document feeder guides on the product are centered and set to an appropriate width for the original being scanned Make sure the paper guides touch the edges of the original Scan files are too large If the saved scan files are very large try the following e X Verify the scan resolution setting o A 200 dpi is sufficient for storing documents as images For most fonts 300 dpi is sufficient for using optical character recognition OCR to create editable text For Asian fonts and small fonts 400 dpi is the recommended resolution 88 Chapter 8 Solve problems Scanning at a higher resolution than necessary creates a larger file with no additional benefit Color scans create larger files than do black and white scans If you are scanning a large number of pages at one time consider scanning fewer pages at a time to create more smaller files Operation problems 89 Paper path problems Paper jamming skewing misfeeds or multiple page feeds Scanning fragile originals Paper do
56. ess or host name in the address URL field To find the IP address or host name touch the Network Address button on the Home screen Ey NOTE After you open the URL you can bookmark it so that you can return to it quickly in the future 2 The Embedded Web Server has seven tabs that contain settings and information about the product Information General Scan Digital Send Fax Troubleshooting Security and Networking Click the tab that you want to view Embedded Web Server options The following table describes the types of information you can obtain or tasks you can perform using the Embedded Web Server tabs The options that appear on each tab can change when you upgrade firmware so refer to the Embedded Web Server Help for detailed information about tabs and their options Ej NOTE Each tab also provides links to the HP Instant Support and Product Support websites Tab Options Information The Information tab provides access to information about the product s operational status configuration settings event logs and usage statistics General The General tab provides access to the control panel Administration menu Options on this tab also allow you to sign up to receive e mail alerts and configuration and supplies usage information record device information set language and date and time options and more NOTE The General tab can be password protected If this product is on a network always consult with the syste
57. fications e Certificate of Volatility 105 Physical specifications Table C 1 Product dimensions Product Height Depth Width Weight HP Scanjet Enterprise 7000n 343 mm 13 5 in 411 mm 16 2 in 321 mm 12 6 in 16 2 kg 35 6 Ib HP Scanjet Enterprise 7000n with 508 mm 20 in 685 mm 26 97 in 406 mm 15 98 in trays extended Power consumption For power consumption information see the regulatory supplement pdf file in the product documentation Environmental specifications Environmental condition Recommended Allowed Temperature 15 to 27 C 59 to 80 6 F 0 to 35 C 32 to 95 F Relative humidity 20 to 60 relative humidity RH 10 to 90 RH Altitude N A 0 to 2500 m 0 to 8000 feet 106 Appendix C Product specifications Certificate of Volatility This statement explains the volatility of customer data stored in memory and outlines how to erase secure data from the device Volatile memory The product utilizes volatile memory 512 MB to store customer data during the scan process When you turn off the product this volatile memory is erased Non volatile memory The product utilizes non volatile flash memory 2 MB to store system control data and user preference settings Non volatile memory does not store any customer scan data To clear non volatile memory and restore it to factory defaults use the Embedded Web Server o TIP You can also clear non volatile memory using the
58. ge where geography permits If assistance is required you can call the HP Technical Support Center and a technician will help you over the phone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for the replacement With a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used Customer self repair warranty service 103 Customer support Get telephone support free during your warranty period for Country region phone numbers are on the flyer that was in your country region the box with your product or at www hp com support Have the product name serial number date of purchase and problem description ready Get 24 hour Internet support www hp com support Download software utilities drivers and electronic www hp com support information Order additional HP service or maintenance agreements www hp com go carepack 104 Appendix B Service and support Product specifications e Physical specifications e Power consumption e Environmental speci
59. ication mode allowed on the network 10T Half 10 megabytes per second Mbps half duplex operation 10T Full 10 Mbps full duplex operation 100TX Half 100 Mbps half duplex operation 100TX Full 100 Mbps full duplex operation 100TX Auto Limits auto negotiation to a maximum link speed of 100 Mbps 1000T Full 1000 Mbps full duplex operation 7 Touch the Save button The product turns off and then on Configure the product to use the network 25 Configure e mail settings The product offers color scanning and digital sending capabilities By using the control panel you can scan black and white or color documents and send them to an e mail address as an e mail attachment To use digital sending the product must be connected to a local area network LAN Before you can send a document to e mail you must configure the product E NOTE The instructions that follow are for configuring the product using the Embedded Web Server You can also perform a limited set of configuration tasks using the control panel Supported protocols The product supports Simple Mail Transfer Protocol SMTP and Lightweight Directory Access Protocol LDAP SMTP e SMTP is a set of rules that define the interaction between programs that send and receive e mail In order for the product to send documents to e mail it must be connected to a LAN that has access to an e mail server that supports SMTP The SMTP server must also have Internet access e
60. ing and troubleshooting network connected peripherals Management is proactive allowing network administrators the ability to resolve issues before users are affected Download this free enhanced management software at www hp com go webjetadmin Plug ins can be installed into HP Web Jetadmin to provide support for specific product features The HP Web Jetadmin software can automatically notify you when new plug ins are available On the Product Update page follow the directions to automatically connect to the HP Web site and install the latest device plug ins for your product Ey NOTE Browsers must be Java enabled Use HP Web Jetadmin software 53 Controlling digital sending security The product has been designed with security in mind It includes a variety of features that work to protect the security of the digital sending process Network authentication The product s most basic security feature is its ability to require a network login before a user can use the digital sending functions This prevents unauthorized users from walking up to the product and sending documents Additionally the product supports several authentication methods that offer a high level of encryption and security Secure e mail A number of third party software vendors offer services for secure e mail delivery The Secondary e mail feature is designed to work with one of these third party software programs for users that require an extra measure of d
61. installation instructions that came with the HP accessory ensuring that you place the accessory cable such that you can fit the accessory on top of the hardware integration pocket A 62 Chapter7 Manage and maintain the product Clean the product Cleaning product components helps keep your product in optimal working order e Clean the touch screen e Clean the product glass e Clean the paper path e Clean the rollers Clean the touch screen Clean the touch screen whenever it is necessary to remove fingerprints or dust Wipe the touch screen gently with a clean water dampened lint free cloth Z CAUTION Use water only Solvents or cleaners can damage the touch screen Do not pour or spray water directly onto the touch screen Clean the product glass Both strips of glass in the product should be cleaned periodically or any time a scanned image has streaks The two small strips of gray reflective material should be lightly dusted if debris is present 9 TIP Before cleaning the product glass press the Power button to turn off the product and allow 10 minutes for the glass to cool To clean the strips of glass follow these steps 1 Press the Power button to turn off the product 2 Open the hatch 3 Clean the glass using a soft lint free cloth that has been sprayed with a mild glass cleaner Z CAUTION Use only glass cleaner to clean the glass Avoid cleaners that contain abrasives acetone benz
62. ist CRL senn 57 Authentication and authorization esses eene 57 Test and calibrate the touch screen ssssssssssssssssssssessssesesenen nennen esent 59 Test the touch screen sssssssssssssssssssssseeeerrere rts nnns nn en nennen nnne nennen rnnt 59 Calibrate the touch screen cccecceceeeccecaeeeeeeee ees ceceaeaaacaeceeeeeeeeeeeeesaesecenaaeeaeeeeeeseeeeeess 59 Install the hardware integration pocket ssssssssseseeenm emm ener nennen 60 Clean the product 63 Clean the touch screen osian iea aiaa i aaaea aaa ia aeaa 63 Clean the product glass ie aee acere EEEE ey niece 63 Clean th paper Datli eni tens nn Meets e Mee deb PRU E REIR edu ERR MI AUAM RM DRM E RMER EDDIE 64 io urAC llf 64 Order maintenance and scanning supplies ssssssssssssssssseseeee eene 68 Replace supplies and parts 2 ttn recte de ee REED TUR RERO ARR ERAS EIAS ER d US Un RERO RR RMERD QA 69 Replace the rollers iicet ee RR RI E RR ER ERE ERR RR RAN N INR MAR RR UR NR aaia iaa iiai 69 Replace the keyboard ices intente e eee RUE raa RE Eae M ARE FR RERR Eco cha Pu REU 69 Replace the Jetdirect card seesssssssssssssssssssssseseeenenerer neret nennen 70 Replace the hard drive ccccccecceceeeeeesceeeeceeeeeeeeteeeecaaaaeeeeeeeeeeeeeseetecacccaeeaeeseeeeeeee
63. l Publication 800 88 guidelines for media sanitization 1 In the Embedded Web Server click the Security tab click the Protect Stored Data option and then click the Erase Options button 2 Selecta storage erase option e Secure Fast Erase Access to the file is removed and the data is overwritten one time with a fixed identical character pattern e Secure Sanitize Erase This level is similar to Secure Fast Erase but data is overwritten three times This will impact performance 3 Click the Erase button Data affected Data affected covered by the Secure Storage Erase feature includes stored fax files address books and HP and third party application data This feature will not impact data that is stored on flash based product non volatile RAM NVRAM that is used to store default settings page counts and similar data This feature does not affect data that is stored on a system RAM disk if one is used This feature does not impact data that is stored on the flash based system boot RAM Secure File Erase Changing the Secure File Erase mode does not overwrite previous data on the disk nor does it immediately perform a full disk sanitization Changing the Secure File Erase mode changes how the product cleans up temporary data for jobs after the erase mode has been changed Secure Disk Erase 56 Secure Disk Erase permanently erases all the data on the hard drive If you have an encrypted hard drive this function al
64. m administrator before changing settings on this tab Embedded Web Server 51 Tab Options Scan Digital Send The Scan Digital Send tab allows you to set up and configure e mail save to USB save to network folder and digital sending software options populate an address book and connect to workflow services NOTE Ifthe product is configured to use the optional HP Digital Sending Software the options on these tabs are not available Instead all digital sending configuration is performed by using the HP Digital Sending Software Fax The Fax tab allows you to set up and configure fax sending and speed dial options Troubleshooting The Troubleshooting tab allows you access device reports and logs locate and install new firmware and restore device settings to factory defaults NOTE Upgrading firmware requires that an administrator password be set in the General Security area of the Security tab Security The Security tab allows you to configure general security access control and stored data protection options as well as to manage certificates Networking The Networking tab allows you to change network settings from your computer when both the product and your computer are connected to an IP based network NOTE The Networking tab can be password protected 52 Chapter 7 Manage and maintain the product Use HP Web Jetadmin software HP Web Jetadmin is a Web based software solution for remotely installing monitor
65. n hexadecimal syntax Router Specified The stateful auto configuration method to be used by the Jetdirect server is determined by a router The router specifies whether the Jetdirect server obtains its address its configuration information or both from a DHCPv6 server Router Unavailable default If a router is not available the Jetdirect server should attempt to obtain its stateful configuration from a DHCPv6 server Always Whether or not a router is available the Jetdirect server always attempts to obtain its stateful configuration from a DHCPV6 server Use this item to specify an IPv6 address for a primary DNS server that the Jetdirect server should use Secondary DNS 14 Chapter2 Control panel Use this item to specify an IPv6 address for a secondary DNS server that the Jetdirect server should use Table 2 2 Jetdirect menus continued Menu item Sub menu item Sub menu item Values and Description Manual Use this item to manually set IPv6 addresses on the server Enable Select this item and choose the On setting to enable manual configuration or the Off setting to disable manual configuration Address Use this item to type a 32 hexadecimal digit IPv6 node address that uses the colon hexadecimal syntax Proxy Server Proxy Port Specifies the proxy server to be used by embedded applications in the product A proxy server is typically used by network clients for Internet access
66. n remove the rollers 7 Remove any visible lint or dust from the rollers and their housing using either compressed air or a clean lint free cloth moistened with isopropyl alcohol 8 Reinsert the rollers into the housing Rotate the rollers as you slide them to the left to match up the notches on the roller axle and axle holder Close the roller cover door and then close the door on the inside of the product 66 Chapter 7 Manage and maintain the product 9 10 11 12 Clean the non removable rollers using either compressed air or a clean lint free cloth moistened with isopropyl alcohol Close the hatch Press the Power button to turn on the product Update the product maintenance history a b Touch the Service button on the Home screen and then touch the Maintenance button Touch the Clean Rollers button Scroll down through the online maintenance procedure and touch the Complete Maintenance Procedure button Touch OK to record the maintenance activity and reset the counters to zero Clean the product 67 Order maintenance and scanning supplies You can purchase maintenance parts for your product HP recommends that you purchase rollers and cleaning cloths before the existing consumables reach their service life 1 See the HP parts Web site at www hp com buy parts 2 Select your language and then click the arrow 68 Chapter 7 Manage and maintain the product Replace supplies and parts
67. nals in a clear heavyweight document sleeve that is no more than 216 mm 8 5 in wide before inserting into the document feeder 29 TIP If you do not have an appropriately sized document sleeve consider using a sheet protector intended for use in a ring binder Trim the ring side edge so the sleeve is no more than 216 mm 8 5 in wide Paper does not feed correctly Reload the pages into the document feeder ensuring that they make contact with the rollers The hatch might not be securely latched Open the hatch and then close it by pressing firmly 90 Chapter8 Solve problems A problem with the hardware might exist Follow this procedure to test the product 1 Ensure that the power supply is securely connected between the product and a live electrical outlet or surge protector Check that the green LED on the power supply case is on to verify that the power supply is functional 2 Ifthe power supply is connected to a surge protector ensure that the surge protector is plugged into an outlet and turned on Press the Power button 3 4 When prompted touch Shutdown Now and then touch OK to turn off the product 5 Wait 30 seconds and then press the Power button to turn on the product 6 Try the scan again Originals are curling up in the output tray Under dry conditions lightweight originals such as those printed on carbonless copy paper may curl in the output tray To minimize curl flatten curled edges on th
68. ndividual jobs the Help opens to a topic that explains the options for that screen If the product alerts you of an error or warning touch the error for warning fy button to open a message that describes the problem The message also contains instructions to help solve the problem Use the control panel 11 Navigate the Administration menu From the Home screen touch the Administration button to open the menu structure You might need to scroll to the bottom of the Home screen to see this feature The Administration menu has several sub menus that you can use for some setup tasks Use the Embedded Web Server to configure all settings Touch the name of a menu to expand the structure A plus sign next to a menu name means that it contains sub menus Continue opening the structure until you reach the option that you want to configure To return to the previous level touch the Back button 43 E NOTE The Back button 4 is not available on all screens To exit the Administration menu touch the Home button f in the upper left corner of the screen The product has built in Help that explains each of the features that are available through the menus Help is available for many menus on the right hand side of the touch screen The table in this section provides general information about each menu For information about specific entries in each menu see the built in Help Table 2 1 Administration menus Menu item Description
69. ned document 6 Speed Dial Code field Touch this button to type a speed dial code directly 7 Search button Touch this button to search for a speed dial code by name 8 Speed Dials button Touch this button to edit the speed dial 9 Scroll bars Use the scroll bar to view more entries 10 One Touch Speed Dials list Touch a button in this area to add the fax number to the Fax Recipients list 11 More Options button Touch this button to change certain fax settings for the current scan job 12 Details button Touch this button to display more information about the fax number highlighted in the Fax Recipients list 13 Delete button Touch this button to remove the highlighted fax number from the Fax Recipients list 14 Fax Recipients list Lists the numbers you have selected to receive the scanned document 15 Add fax number button Touch this button to add the fax number in the Fax Number field to the Fax Recipients list 16 Fax Number field Touch this field and then type a fax number 17 Delete character button Touch this button to backspace and delete numbers in the Fax Number field 44 Chapter6 Scan and send documents Send a fax 1 Place the original document face down in the document feeder 2 From the Home screen touch the Fax button 3 If prompted type your user name and password 4 Specify the fax numbers by using one or both of these methods fe H Use the Fa
70. oard kit to replace the keyboard Replace supplies and parts 69 Replace the Jetdirect card To replace the Jetdirect card follow these steps 1 Press the Power button to turn off the product 1 press the Power switch on the back of the product to the off position 2 disconnect power from the product 3 and then disconnect the Ethernet cable 4 2 Loosen the two thumbscrews which secure the Jetdirect card cover plate to the back of the product and then grasp the base of the cover plate and pull it toward you to remove the Jetdirect card o M hs n 3 Remove the replacement Jetdirect card from its packaging and insert the card into the card slot 70 Chapter7 Manage and maintain the product m am m EI 1 om Ee wW e E a Align the card with the guide rails in the slot b Firmly press the card into the slot until the card is seated and then tighten each thumbscrew a little at a time until both thumbscrews are secure Connect the network cable to the card Bl Reconnect the power and Ethernet cables press the Power switch on the back of the product to the on position and then press the Power button to turn on the product Replace supplies and parts 71 Replace the hard drive To replace the hard drive follow these steps 1 Press the Power button to turn off the product 1 press the Po
71. oes not start right away Make sure the hatch is closed that the Power switch is in the on position and that the product is turned on If the product has not been used for awhile the lamp might need to go through a warm up period before scanning can begin If the lamp needs to warm up it takes a moment after pressing a button for scanning to begin Operation problems 87 Only one side of a two sided page scans Make sure the scan option you select supports two sided scanning Scanned pages are missing at the scan destination When scanning pages that stick together are scanned as one item The hidden pages are not scanned Scanned pages are out of order at the scan destination Verify that the page order of the original document is correct before inserting into the document feeder Make sure that there are no staples paper clips or any other attached material such as adhesive notes that may cause the pages to feed incorrectly Verify that pages are not stuck together Place the first page of a multiple page document toward the back of the document feeder Optimize scanning and task speeds Several settings influence the total time for a scanning job When you want to optimize scanning performance consider the following information e Choose a quick set that matches the orientation of the originals in the document feeder e Use a compression setting appropriate for the original you are scanning e Scanning at a higher r
72. of printed paper in the document feeder Scan and view the results 6 If streaks still appear repeat steps 3 through 5 The cleaning cloth can be cycled through the product up to five times within 30 minutes After that the cloth will dry out If repeated cycling of the cleaning cloth does not remove the streaks from the scanned images clean the rollers Clean the rollers Proper maintenance will prolong the life of the rollers and improve their performance 64 Chapter 7 Manage and maintain the product 29 TIP HP recommends cleaning rollers every 10 000 pages though you may want to clean the rollers more frequently if you scan pages that are dusty or have pencil lead or ink marks that could transfer to the rollers Clean the rollers under the following conditions e The maintenance utility indicates that cleaning is needed e fthe multipick detector has signalled multiple failures e f you experience repeated document jams To clean the rollers follow these steps 1 Press the Power button to turn off the product 2 Open the hatch 3 Open the roller cover on the inside of the hatch and lift the roller up 4 Remove any visible lint or dust from the roller and its housing using either compressed air or a clean lint free cloth moistened with isopropyl alcohol Clean the product 65 5 Reinsert the roller into the housing 6 Open the door on the inside of the product open the roller covers and the
73. omputer are all configured for the same network 5 Have any software applications been added to the network Make sure they are compatible and that they are installed correctly 6 Is your protocol enabled Use the Embedded Web Server to check the status of protocols 7 Does the product appear in HP Web Jetadmin or other management application e Verify network settings on the Network configuration screen e Confirm the network settings for the product using the product control panel 94 Chapter8 Solve problems Contact HP Support For support contact information see the printed materials that came with the product or see www hp com support Contact HP Support 95 A Supplies and accessories e Order parts accessories and supplies e Part numbers 96 Appendix A Supplies and accessories Order parts accessories and supplies Several methods are available for ordering parts supplies and accessories Order genuine HP parts or accessories www hp com buy parts Order through service or support providers Contact an HP authorized service or support provider Order using HP software Embedded Web Server on page 51 Order parts accessories and supplies 97 Part numbers Ordering information and availability might change during the life of the product Accessories Item Description Part number HP Scanjet 7000n Keyboard Keyboards available in French French L2710A Canadian German Russian
74. on to view pages that give details about the device and its current configuration and status e X Configuration Status Pages Administration Menu Map Device Configuration Page o Embedded Jetdirect Page Embedded Protocol Page Usage Page e Fax Reports o Speed Dial List 50 Chapter 7 Manage and maintain the product Embedded Web Server When the HP Scanjet Enterprise 7000n is connected to a network you can use the Embedded Web Server to view status information change settings and manage the product from your computer To use the Embedded Web Server you must have Microsoft Internet Explorer 5 01 or later or Netscape 6 2 or later for Windows Mac OS and Linux Netscape only Netscape Navigator 4 7 is required for HP UX 10 and HP UX 11 The Embedded Web Server works when the product is connected to an IP based network You do not have to have Internet access to open and use the Embedded Web Server When the product is connected to the network the Embedded Web Server is automatically available Ey NOTE Some Embedded Web Server options are only available to the network administrator and some settings might require a password You can use the Embedded Web Server without being connected to the Internet however some features will not be available e X Open the Embedded Web Server e Embedded Web Server options Open the Embedded Web Server 1 In a supported Web browser on your computer type the product IP addr
75. ouch the entry that you want to delete from the Personal Contacts address book 2 Touch the remove button in the lower right corner 3 In the confirmation dialog box that appears touch the Delete button to delete the entry or touch the Cancel button to return to the Address Book screen Use the Send E mail screen Use the touch screen to navigate through the options on the E mail screen k Q 1 Home button Touch this button to open the Home screen 2 Send E mail button Touch this button to scan the document and send an e mail file to the specified e mail addresses 3 Error warning button This button appears only when there is an error or warning in the status line area Touch it to open a pop up screen that will help you resolve the error or warning 4 Help button Touch this button for control panel help 5 Preview button Touch this button to display a preview that you can modify before sending the scanned document 42 Chapter 6 Scan and send documents Scroll bar Use the Scroll bar to view and set up the cc bcc Message and File Name fields Touch any of those fields and add the necessary information 7 Address book buttons Touch these buttons to use the address book to populate the To cc or bcc fields 8 More Options button Touch this button to change certain e mail settings for the current scan job 9 File Name field Touch this field and then type the name of the s
76. ozilla Firefox The Embedded Web Server resides on the product It is not loaded on a network server The Embedded Web Server provides an interface to the product that anyone who has a network connected computer and a standard Web browser can use No special software is installed or configured but you must have a supported Web browser on your computer To gain access to the Embedded Web Server type the IP address for the product in the address line of the browser To find the IP address touch the Network Address button on the Home screen HP Digital Sending Software HP DSS You can install the optional HP Digital Sending Software This software runs as a service on a network server and allows multiple products to send jobs through the server It is not necessary to install any software or drivers on individual user s computers For information about compatible versions of HP DSS and to purchase the software see www hp com go dss 18 Chapter 3 Supported utilities for Windows 4 Configure the product You might need to configure certain network parameters on the product You can configure these parameters from the Embedded Web Server or for most networks the HP Web Jetadmin software e Supported network protocols e Configure the product to use the network e Configure e mail settings e Configure other digital sending settings 19 Supported network protocols The product supports the TCP IP network protocol the mos
77. p Touch the Start button to begin sending When you are finished remove the original document from the output tray Use the auto complete function When you type characters into the To cc or From fields on the Send E mail screen the auto complete function is activated As you type the required address or name the product automatically searches the address book list and completes the address or name by using the first match You can then select that name by pressing enter on the keyboard or continue typing the name until auto complete finds the correct entry If you type a character that does not match any entry in the list the auto complete text is removed from the display to indicate that you are typing an address that is not in the address book Send a scanned document to one or more e mails 43 Fax a scanned document Use the Send Fax screen Use the touch screen to navigate through the options on the Send Fax screen 1 Home button Touch this button to open the Home screen 2 Send Fax button Touch this button to scan the document and send a fax to the provided fax numbers 3 Error warning button This button appears only when there is an error or warning in the status line area Touch it to open a pop up screen that will help you resolve the error or warning 4 Help button Touch this button for control panel Help 5 Preview button Touch this button to display a preview that you can modify before faxing the scan
78. paper Two sided scanning The document feeder has an automatic duplexer for scanning two sided documents Blank page suppression Suppresses blank pages in scanned output works best with white or light colored pages Standard output tray The output tray is located near the bottom of the product This tray can hold up to 50 sheets of paper HP Precision Feed technology with multiphase pick process advanced separation and intelligent picking technologies mixed stack handling and ultrasonic double feed detection Connectivity Environmental features Local area network LAN connector RJ 45 for the embedded HP Jetdirect card One enhanced input output EIO slot which is occupied by the Jetdirect card USB 2 0 connection for FAT formatted portable storage device NOTE USB connected external hard drives are not supported Optional HP Digital Sending Software DSS Hardware integration pocket Sleep Delay setting saves energy High content of recyclable components and materials Instant on technology Energy Star compliance Product features 3 4 Table 1 1 Features continued Security features Secure disk erase Secure storage erase Secure file erase Authentication 8 User access code authentication Windows Kerberos and NTLM LDAP Jetdirect card IPsec o Password protection SSL TLS SNMPv3 802 1x authentication IPP over TLS Secure communication between the prod
79. quires Chapter 2 Control panel 9 pD Reset button Resets the job settings to factory or user defined default values 10 sie Touch screen brightness Use this control to increase or decrease the brightness of the touch V adjustment control screen display Use the control panel 9 Home screen The home screen provides access to the product features and it indicates the current status of the product 1 Features Depending on how the product is configured the features that appear in this area can include any of the following items e Fax e E mail e Job Status e Saveto Network Folder e Save to USB e Quick Sets e Workflow e Administration e Service 2 Product status line The status line provides information about the overall product status Various buttons appear in this area depending on the current status 3 Help button Touch the Help button to open the embedded help system 4 Scroll bar Touch the up or down arrows on the scroll bar to see the complete list of available features 5 Sign In Sign Out Touch this button to sign in or sign out of the product After you sign out the product restores all options to the default settings 6 Network Address Touch the Network Address button to find information about the network connection button 7 Date and time The current date and time appear here You can select the format that the product uses to show the date and time for example 12 hour format or 24 ho
80. r is disabled Navigate the Administration menu 15 Table 2 2 Jetdirect menus continued Menu item Sub menu item Sub menu item 802 1X Values and Description Reset 802 1X settings to factory defaults No default Retain current 802 1 X settings Yes Reset 802 1X settings to factory defaults Most configuration settings are erased during a cold Enable Wipe reset However you can indicate whether to also erase stored digital certificates Yes Erase all stored digital certificates during a cold reset No default Do not erase stored digital certificates during a cold reset Specify whether the current security settings on the Reset Security Jetdirect server will be saved or reset to factory defaults No default The current security settings are maintained Yes Security settings are reset to factory defaults Link Speed The link speed and communication mode of the Jetdirect server must match the network The available settings depend on the product and installed Jetdirect server Select one of the following link configuration settings CAUTION If you change the link setting network communications with the Jetdirect server and network product might be lost Auto default The Jetdirect server uses auto negotiation to configure itself with the highest link speed and communication mode allowed If auto negotiation fails either the 100TX Half value or the 10T Half value is set depending
81. r warranty service ssssssssssseeeneeeeneen nne 103 C stomer SUPPOM Be EET 104 Appendix C Product specificatlons 3 nme sce innan e aiceannan iaa aa AN aE IB RIA SS RS e Sas RR GRR IR eiSn 105 Physical specifications ssssssssssessseene eene eene ennemi n nemen rnnt nnne nennen 106 Power COMSUIMPUON s doin d ee nde cad eee ce ee eue E Fee d eee HUE EFE HN EN POUR TEER 106 Environmental specifications tette ert e tct egi RA Ld Ede REOR qu RINT ARS ARR DER oa RE aiaa 106 Certificate of Volatility ossessi nt ee een ee eee ee ern een nnne e nenne nennen nenne 107 Volatile MEMO e vile 107 Non volatile memory iioc iicet iuto ape oce cd ete tse rsa ades dde Rod 107 Hard disk drive memory ssssssssssssesseeeeenee ene nennen nennen nennen 107 Appendix D Regulatory information reiese rarei reeek st sree EY Y EXRER FER EY YF E ERRARE EGER VE ARRA RR ORE UREERF ERE EUEAR EE o EnS 108 Regulatory model number ssssssssssssssseeeeeee ennemi nnne nnnm een r entere 109 Environmental product stewardship program ssssssssssssseseeeneeneeeee emere 110 Protecting the environment eee teer eere e Lk ede v ERR dea E a 110 Power consumption ssssssssssssssee eee eene e emen nnne nn nn nen nennen EEEE EAEAN sensn enden nnn 110 Llc a 110 Material restilctloris nere e a e aene rr ede ro EO e zu
82. ries contained in or supplied by Hewlett Packard for this product include the following HP Scanjet 7000n Series Type Lithium manganese dioxide Weight 2 9g Location On motherboard User removable No 110 Appendix D Regulatory information X es EE RA EA For recycling information you can go to www hp com recycle or contact your local authorities or the Electronics Industries Alliance www eiae org Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service pu or the shop where you purchased the product Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH Regulation EC No
83. rization You can secure access to various parts of the control panel menu by establishing passwords These passwords can be created to be local to the product or can be obtained from the network by configuring Windows or LDAP server information Security features 57 To configure these settings using the Embedded Web Server follow these steps 1 Inthe Embedded Web Server click the Security tab and then click the Access Control link 2 Configure access control options e Enable and Configure Sign In Methods This section allows the administrator to configure the Windows or LDAP network settings The product uses these settings to obtain user information from the server e Sign In and Permission Policies This section allows the administrator to manage product permissions By default the product will support Guest Administrator and User permission sets The administrator can add permission sets and can configure which sign in method to use on control panel applications e Relationships Between Network Users or Groups and Device Permissions This section allows the administrator to select the default permission set for Windows and LDAP sign in methods e Device User Accounts This section allows the administrator to establish user access codes 58 Chapter 7 Manage and maintain the product Test and calibrate the touch screen If touch screen touches are yielding unexpected or no results you may need to calibrate the touch scre
84. roduct is pausing a request or has stopped receiving input Ready LED is off The product is paused and unable to accept input This may be because the product was deliberately paused or because the product is in an error state Data LED amp is on The product has data buffered that it has finished processing and is waiting for more data to be transmitted or the product is paused When the Attention LED is flashing at the same time there is an error and there is data waiting to be processed Data LED is flashing The product is receiving or processing data Data LED is off There is no data for the product to process Attention LED is on The product has encountered a critical error the nature of which is indicated on the display Attention LED A is flashing The product has encountered an error which requires user intervention such as a quickly paper jam or an open door Attention LED N is off No error condition exists Eyf NOTE Status and error conditions appear on the display Interpret control panel status lights 81 Control panel message types Four types of control panel messages can indicate the status of or problems with the product Message type Status messages Description Status messages reflect the current state of the product They inform you of normal product operation and require no interaction to clear them They change as the state of the product changes Whenever the p
85. roduct is ready not busy and has no pending warning messages the status message Ready appears if the product is online Warning messages Warning messages inform you of data and scan errors These messages typically alternate with the Ready or status messages and remain until you touch the OK button Some warning messages are clearable If Clearable Warnings is set to Job on the product Device Behavior menu the next job clears these messages Error messages Critical error messages 82 Chapter8 Solve problems Error messages communicate that some action must be performed such as clearing a jam Some error messages are auto continuable If Auto Continue is set on the menus the product will continue normal operation after an auto continuable error message appears for 10 seconds NOTE Pressing any button during the 10 second auto continuable error message overrides the auto continue feature and the button function takes precedence For example pressing the Stop button pauses the task and offers the option to cancel the job Critical error messages inform you of an error that prevents you from using the device until the problem is addressed Some of these messages can be cleared by turning the product off and then on These messages are not affected by the Auto Continue setting If a critical error persists service is required Control panel messages The product provides robust control panel messaging When a message app
86. s environmental product stewardship program 110 replace parts 69 replace keyboard 69 replace rollers 69 replace the hard drive 72 replace the Jetdirect card 70 Reset button 8 reset scanner 86 resolution 3 restore factory settings 80 Roller replacement kit part number 98 rollers clean 64 replace 69 S Save to Folder 46 Save to Network Folder Setup 28 Save to USB 46 scan feeding problems 90 files too large 88 fragile items 90 preview 39 to e mail 41 to fax 45 to network folder 46 toUSB 46 using quick sets 47 Scan Digital Send tab Embedded Web Server 52 scanner reset 86 scanner lamp troubleshoot 87 scanning features 4 scanning to e mail about 26 41 address books 41 configure 26 control panel settings 42 Embedded Web Server settings 52 LDAP support 26 recipient lists 41 sending documents 43 settings 26 SMTP support 26 validating addresses 93 scanning to folder 46 scanning to workflow 48 Secure Disk Erase 56 Secure Storage Erase 56 security authentication and authorization 57 certificates 57 Embedded Web Server settings 52 encrypted hard disk 57 EWS 55 load certificate revocation list 57 load certificates 57 manage certificates 57 manage temporary job files 55 Secure Disk Erase 56 Secure Storage Erase 56 software access 54 security features 3 4 Security tab Embedded Web Server 52 Send to Workflow 48 sending to e mail about 26 41 address books 41 Embedded Web Server settings 52 LDAP suppor
87. semicolon or by pressing enter on the keyboard xo TIP You can also use the address book to enter e mail addresses For more information see the built in Help 3 The names in the recipient list are placed in the text line of the keyboard screen To add a recipient that is not found in the address book type the e mail address 4 Touch the OK button 5 Finish typing information in the cc bcc Subject and Message fields on the Send E mail screen if necessary To check the list of recipients touch the down arrow in the To text line 6 Touch the Start button Use the Personal or Shared Contacts address book Use the Personal or Shared Contacts address book to store frequently used e mail addresses and to insert them into the From To cc or bcc fields To open an address book touch the Address Book button LiJ and then select the appropriate contact entry Send a scanned document to one or more e mails 41 Add entries to the Personal or Shared Contacts address books 1 Touch the add button a 2 Touch the Name field and type a name for the new entry The name is the alias for the entry 3 Type the e mail address for the new entry complete any additional optional fields and then touch the OK button Delete entries from the Personal Contacts address book You can delete entries that you no longer use EY NOTE To change an entry highlight the text you want to change and then type the new text 1 T
88. sing the methods in this section e f your documents have the same width but different lengths legal and letter size for example you can scan them as a single job The scanned items will have the same length as the original items in the document 1 2 3 4 Touch the appropriate scan button and type the required information Touch the More Options button and then touch the Original Size menu Touch the Mixed Letter Legal setting or the setting that matches the length of the longest item and then touch the OK button Touch the Start button e fyou want to prevent skewing and ensure that each scanned item has the same width and length as the original use the Job Build feature Each segment of the job build must have documents of the same width and length 1 2 3 4 Touch the appropriate scan button and type the required information Touch the More Options button and then touch the Job Build menu Touch the Job Build On setting and then touch the OK button Insert the first segment into the document feeder and then touch the Start button The scanner scans the segment and then prompts you to insert the next segment you want to scan Ej NOTE You can change the Original Size setting for each segment so that it matches the dimensions for that segment s documents 34 Chapter5 Load originals Load documents 1 Pull up the document feeder extension and adjust the output tray Ensure that the output tray does
89. so unlocks the encrypted hard drive thereby allowing the drive to be read by any device Z WARNING Only use this option at product end of life Since Secure Disk Erase permanently erases all data the device will not boot up You can access the Secure Disk Erase feature from the product s Administrative Tools option on the Boot menu To access the Boot menu press the Power button to turn off the product press and hold the Escape key on the keyboard and then press the Power button to turn on the product while continuing to hold the Escape key until the Boot menu displays Chapter 7 Manage and maintain the product HP High Performance Secure Hard Disks This product supports an encrypted hard disk that might be installed in the EIO slot on the formatter board or in both locations The only encrypted hard disk that is supported is the disk that comes bundled with the product Encrypted hard disks provide hardware based encryption so you can securely store sensitive scan data without impacting product performance Encrypted hard disks use the latest Advanced Encryption Standard AES and have versatile time saving features and robust functionality Manage certificates The product has a built in self signed certificate which allows for encryption and a reasonable level of trust for network communications with entities such as the LDAP server communication that can include user names and passwords However some networks require trust
90. ss to all product functions virtual and physical keyboard and a keypad with buttons for common tasks Use the buttons and keyboard to control jobs and the product status The LEDs indicate overall product status Xx TIP If touch screen touches are yielding unexpected or no results you may need to calibrate the touch screen To verify that calibration is necessary you should first test the touch screen See Test and calibrate the touch screen on page 59 Control panel layout The control panel includes a touch screen graphical display job control buttons a keyboard and three light emitting diode LED status lights 1 Keyboard Use the keyboard for entering text and numbers into fields on the touch Screen 2 Touch screen Use the touch screen to access product functions 3 Sleep button If the product is inactive for a long period of time it automatically enters a sleep mode To place the product into sleep mode or to reactivate the product press the Sleep button Stop button Stops the active job and opens the Job Status screen Start button Starts digital sending e mail and fax for example or continues a job that has been interrupted intervention Data LED The Data LED indicates that the product is receiving data Ready LED The Ready LED indicates that the product is ready to begin processing any job 6 A Attention LED The Attention LED indicates that the product has a condition that re
91. t 26 recipient lists 41 sending documents 43 settings 42 SMTP support 26 validating gateway addresses 93 sending to fax 45 serial number locate 6 settings restore 80 signin 38 skewed images 88 Sleep button 8 SMTP servers connect to 26 validating gateway addresses 93 software embedded Web server 18 HP Digital Sending Software HP DSS 18 HP Web Jetadmin 18 restricting access 54 uninstall and reinstall 86 solving network problems 94 specifications electrical 106 operating environment 106 physical 105 speed troubleshoot 87 speed troubleshoot 88 standard output bin locating 5 Start button 8 Start button control panel touch screen 11 status Home screen control panel 10 messages types of 82 Stop button 8 streaks troubleshoot 91 subnet mask 23 supplies order 68 ordering 97 replace 69 support online 104 system requirements Embedded Web Server 51 1 TCP IP parameters manual configuration 23 24 TCP IP settings 12 technical support online 104 temperature requirements 106 test the touch screen 59 tips 2 touch screen calibrate 59 clean 63 test 59 troubleshoot basic tips 79 black scans 88 check power 85 crooked images 88 cut offimages 91 feeding problems 90 fragile items 90 installation 84 jams 91 lamp stays on 87 large scan files 88 misfeeds 90 page order 88 pages missing 88 paper not feeding 90 power 87 reset scanner 86 scanning fragile items 90 speed 87 88 Index 115 stops working
92. t configuration page The default host name is NPIxxxxxx where xxxxxx is the last six digits of the LAN hardware MAC address IPV4 Settings Config Method Specifies the method that TCP IPv4 parameters will be configured on the HP Jetdirect server Bootp Use BOOTP Bootstrap Protocol for automatic configuration from a BOOTP server DHCP Use DHCP Dynamic Host Configuration Protocol for automatic configuration from a DHCPv4 server If selected and a DHCP lease exists DHCP Release and DHCP Renew menus are available to set DHCP lease options Auto IP Use automatic link local IPv4 addressing An address in the form 169 254 x x is assigned automatically Manual Use the Manual Settings menu to configure TCP IPv4 parameters Default IP Specify the IP address to default to when the Jetdirect server is unable to obtain an IP address from the network during a forced TCP IP reconfiguration for example when manually configured to use BOOTP or DHCP Auto IP A link local IP address 169 254 x x is set Legacy The address 192 0 0 192 is set consistent with older HP Jetdirect products DHCP Release This menu appears if the Config Method item was set to the DHCP value and a DHCP lease for the Jetdirect server exists No default The current DHCP lease is saved Yes The current DHCP lease and the leased IP address are released DHCP Renew This menu appears if the Config Method item was set to the DHCP value and a DHCP l
93. t drive gt PROGRAM FILES HP WEB JETADMIN DOC PLUGINS HPWJA FIRMWARE WETDIRECT on the computer that is running the HP Web Jetadmin software 7 In Web Jetadmin return to the main device list and select the device that you want to update click the Firmware tab in the status area at in the bottom portion of the Device Management screen and then select Repository to view the available versions of Jetdirect firmware 8 Select the firmware you just downloaded select Upgrade Firmware and then select Jetdirect firmware from the Select upgrade type popup 9 Click Next to update the Jetdirect Inside firmware 76 Chapter 7 Manage and maintain the product 8 Solve problems This section contains solutions for common problems with the product e Error codes e Basic troubleshooting tips e Restore factory settings e Interpret control panel status lights e Control panel message types e Control panel messages e Installation problems e Initialization or hardware problems e Operation problems e Paper path problems e Solve e mail problems e Solve network problems e Contact HP Support For additional troubleshooting see the Help for the HP scanning program that you are using Error codes Follow the displayed instructions and if applicable video to resolve an error Error Type Description ADF empty No document was detected in the document feeder Automatic calibration failed A har
94. t widely used and accepted networking protocol Many networking services utilize this protocol The following tables list the supported networking services and protocols Table 4 1 Network device discovery Service name Description SLP Service Location Protocol Device discovery protocol used to help find and configure network devices Used primarily by Microsoft based programs Table 4 2 Messaging and management Service name Description HTTP Hyper Text Transfer Protocol Allows Web browsers to communicate with the Embedded Web Server EWS Embedded Web Server Allows you to manage the product through a Web browser SNMP Simple Network Management Protocol Used by network applications for product management SNMP v1 SNMP v3 and standard MIB II Management Information Base objects are supported LLMNR Link Local Multicast Name Resolution Specifies if the product responds to LLMNR requests over IPv4 and IPv6 TFTP Configuration Allows you to use TFTP to download a configuration file containing additional configuration parameters such as SNMP or non default settings for an HP Jetdirect card Table 4 3 IP addressing Service name Description DHCP Dynamic Host Configuration Protocol For automatic IPv4 and IPv6 address assignment The DHCP server provides the product with an IP address Generally no user intervention is required for the product to obtain an IP address from a DHCP server BOOTP Boots
95. the benefits of encryption and authentication and allows for multiple configurations Supported network protocols 21 Configure the product to use the network View or change network settings You can use the Embedded Web Server to view or change IP configuration settings 1 Touch the Network Address button on the Home screen to locate the IP address e If you are using IPv4 the IP address contains only digits It has this format XXX XXX XXX XXX e f you are using IPv6 the IP address is a hexadecimal combination of characters and digits It has a format similar to this XXXXi IXXXXIXXXXIXXXXIXXXX 2 Type the IP address into the address line of a Web browser to open the Embedded Web Server 3 Click the Networking tab to obtain network information You can change settings as needed Set or change the administrator password Use the Embedded Web Server to set an administrator password or change an existing password When set you must enter this password before you can access and change configuration settings 1 Open the Embedded Web Server and click the Networking tab 2 Inthe left side pane click the Authorization option Ey NOTE If a password has previously been set you are prompted to type the password Type the password and then click the Apply button 3 Type the new password in the Password box and in the Confirm Password box 4 Atthe bottom of the window click the Apply button to save the password NOT
96. to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software which does not execute its programming instructions due to such defects HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or e improper site preparation or maintenance TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Some countries regions states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warrant
97. ton to reboot the product Starting the product after a firmware upgrade may take up to 20 minutes 7 If necessary repeat the previous two steps to install a second upgrade Ej NOTE You can also upgrade firmware using the Embedded Web Server Upgrade the HP Jetdirect Inside firmware The HP Jetdirect Inside network interface in the device has firmware that can be upgraded separately from the digital sender firmware This procedure requires that you have HP Web Jetadmin Version 6 2 or greater installed Complete the following steps to update the HP Jetdirect firmware with HP Web Jetadmin 1 Open the Web Jetadmin program 2 Open the Device Management folder in the drop down list in the Navigation panel and then navigate to the Device Lists folder Replace supplies and parts 75 3 Select the device that you want to update click the Firmware tab in the status area at in the bottom portion of the Device Management screen and then select Jetdirect Firmware to view the current version of Jetdirect firmware 4 See www hp com go wja firmware 5 Scroll down to the list of Jetdirect model numbers and find the model number of the device you want to update 6 Look at the current firmware version for the model and see if it is later than the version on the device you want to update If it is right click on the firmware link following the instructions on the Web page to download the new firmware file The file must be saved into l
98. touch the Save button 10 Touch the Address option and then touch the data entry field 11 Use the keyboard to enter the address and then touch the Save button 24 Chapter4 Configure the product Disable network protocols optional By factory default all supported network protocols are enabled Disabling unused protocols has the following benefits e Decreases product generated network traffic e Provides only pertinent information on the configuration page e A Allows the product control panel to display protocol specific error and warning messages Link speed and duplex settings The link speed and communication mode of the product must match the network For most situations leave the product in automatic mode Incorrect changes to the link speed and duplex settings might prevent the product from communicating with other network devices If you need to make changes use the product control panel Ej NOTE Making changes to these settings causes the product to turn off and then on Make changes only when the product is idle 1 At the product control panel touch the Administration button Touch the Network Settings menu to open it Touch the Jetdirect Menu option 2 3 4 Touch the down arrow until the Link Speed option displays 5 Touch the Link Speed option 6 Touch one of the following options Setting Description Auto The product automatically configures itself for the highest link speed and commun
99. trap Protocol For automatic IP address assignment The BOOTP server provides the product with an IP address Requires the administrator to input a product s MAC hardware address on the BOOTP server for the product to obtain an IP address from that server Auto IP For automatic IP address assignment If neither a DHCP server nor a BOOTP server is present the product uses this service to generate a unique IP address Manual For manual IP address assignment Requires the administrator to manually assign a static IP address 20 Chapter 4 Configure the product Table 4 4 Security features Service name IPsec Firewall Description Provides network layer security on IPv4 and IPv6 networks A firewall provides simple control of IP traffic IPsec provides additional protection through authentication and encryption protocols SNMP v3 Access control list ACL SSL TLS Employs a user based security model for SNMP v3 which provides user authentication and data privacy through encryption Specifies the individual host systems or networks of host systems that are allowed to access the server and the attached network product Allows you to transmit private documents via the Internet and guarantee privacy and data integrity between the client and server applications IPsec batch configuration Provides network layer security through the simple control of IP traffic to and from the product This protocol provides
100. ttons are enabled Press the Power button touch the Restart option and then touch the OK button Make sure the product latch is closed If you continue to have problems it is possible that your firmware is out of date or has become corrupted See www hp com support to locate firmware updates for your product Basic troubleshooting tips 79 Restore factory settings Use the Resets menu to restore factory settings 1 Touch the Service button and then touch the Resets button 2 Touch the buttons associated with the subsystems you wish to reset to factory defaults Address Book Digital Send E mail Fax General Security and then touch the Reset Settings Now button 80 Chapter8 Solve problems Interpret control panel status lights The product has six LEDs on the control panel that indicate product status The table below explains how to interpret these LEDs LED behavior Description All LEDs are off The product is turned off Sleep LED amp is on The product is in sleep power conservation mode Sleep LED amp is flashing The product is entering or exiting sleep mode Sleep LED amp is off The product is not in sleep mode nor is it transitioning sleep status on or off Power LED I is on The product is powered on Power LED I is off The power supply is not providing power to the product Ready LED is on The product is online and able to accept input Ready LED is flashing The p
101. uad en RR e ere HERE hes 110 Ghemicals bstamnces re tec eek ee ee toys cant ce meu ce ean En deas amu eun nes ET Aa A 111 For more information esses eene nenne nnn A nennen insane sess sese na 111 Safety statements oec dece eet a te dene edad new e d MRNA ce Mx ua aaa 111 Ihe IDE EIE E EU e 112 vii viii 1 Product basics e Conventions used in this guide e Product features e Product walkaround Conventions used in this guide Throughout this guide several tips notes cautions and warnings alert you about important information x TIP Tips provide helpful hints or shortcuts Ey NOTE Notes provide important information to explain a concept or to complete a task CAUTION Cautions indicate procedures that you should follow to avoid losing data or damaging the product WARNING Warnings alert you to specific procedures that you should follow to avoid personal injury catastrophic loss of data or extensive damage to the product 2 Chapter 1 Product basics Product features Table 1 1 Features Resolution Memory User interface Paper handling 600 pixels per inch ppi 512 MB of random access memory RAM Memory Enhancement technology MEt automatically compresses data to use RAM more efficiently HP Easy Select full color control panel Embedded Web Server EWS to configure the product and gain access to support Document feeder Holds up to 50 sheets of
102. uct and network servers IPsec security hardware Support for HP High Performance Secure Hard Disk Scanning and sending Chapter 1 Product basics Modes for text graphics and mixed text and graphics formats Embedded OCR Job interrupt feature Control panel animations for example jam recovery Scan and send to e mail fax network folder and USB device Address book for e mail and fax o Send to digital fax Internet and LAN fax Retrieve contacts from a network directory LDAP Automatic duplex two sided scanning Product walkaround Front view Z CAUTION If you need to move the product always lift the product from the base Do not lift using the keyboard 1 Power button 2 Document feeder latch 3 Hardware integration pocket HIP panel 4 USB connector for portable storage device 5 Control panel Product walkaround 5 Back view 1 Power switch 2 Power connector 3 USB ports 4 Network link speed indicators 5 Ethernet port 6 Covered Ethernet port for service access 7 EIO slot containing a Jetdirect card Serial number and model number location Tr s m zz mm BE Model name Model number HP Scanjet Enterprise 7000n L2709A L2708A Chapter 1 Product basics 2 Control panel e Use the control panel e Navigate the Administration menu 8 Use the control panel The control panel has an SVGA touch screen that provides acce
103. ur format 10 Chapter 2 Control panel Buttons on the touch screen The touch screen provides information about the product status Various buttons can appear in this area fa Home button Touch this button to go to the Home screen from any other screen i G Start button Touch this button to begin the action for the feature that you are using x4 NOTE The name of this button changes for each feature For example in the digital fax feature the button is named Send Fax Error button This button appears whenever the product has an error that requires attention before it E can continue Touch the Error button to see a message that describes the error The message also has instructions for solving the problem a Warning button This button appears when the product has a problem but can continue functioning Touch the Warning button to see a message that describes the problem The message also has instructions for solving the problem Help button Touch this button to open the built in online Help system N Control panel help system The product has a built in Help system that explains how to use each screen To open the Help system touch the Help button in the upper right corner of the screen For some screens the Help opens to a global menu where you can search for specific topics You can browse through the menu structure by touching the buttons in the menu For screens that contain settings for i
104. urn on the product Manage and maintain the product Upgrade the firmware You can upgrade both the product firmware and the HP Jetdirect Inside firmware e Upgrade the product firmware e Upgrade the HP Jetdirect Inside firmware Upgrade the product firmware Ey NOTE You must have access to the product s local administrator password to complete this task 1 From the Home screen touch the Service button and note the installed firmware version SAX NOTE Touch the Firmware Upgrade button and then touch the Details button to view firmware version details 2 See www hp com support search for your product and then look for a link to downloads to see if there is a newer version of firmware available 3 Copy the new firmware file to a USB storage device and then plug the USB device into the USB connector beside the control panel CAUTION Make sure to leave the USB storage device plugged into the USB connector until all upgrades are installed the product has rebooted and the Home screen is displayed on the touch screen 4 From the Home screen touch the Service button and then touch the Firmware Upgrade button SP NOTE If more than one upgrade option is available install the hardware NVRAM upgrade first and then install the firmware upgrade 5 Touch the upgrade option you want to install and then touch the Update Now button The upgrade process can take a few minutes 6 When prompted touch the Yes but
105. wer switch on the back of the product to the off position 2 disconnect power from the product 3 and then disconnect the Ethernet cable 4 2 Loosen the three screws which secure the back panel drawer to the product and then slide the back panel drawer far enough out so you can see the hard drive and reach the hard drive cables 3 Unfasten the cable ties which secure the cables to the hard drive 72 Chapter7 Manage and maintain the product 4 5 6 Press the connector tab on the flat cable 1 and disconnect the cable 2 and then disconnect the cable bundle 3 To remove the drive gently lift the drive rail lever on the left leading edge of the drive 1 slide the drive forward 2 and then remove the drive Remove the black plastic rails from the drive you just removed and then attach them to the new drive Replace supplies and parts 73 T 8 9 10 11 74 Chapter 7 Slide the new drive into the drive housing until it snaps into place ensuring that the pegs on the side of the drive rails fit into the slot on the drive housing Attach the flat cable and the cable bundle to the new drive Slide the back panel drawer into place taking care that no cables are pinched and secure with the screws you previously loosened Reconnect the power and Ethernet cables press the Power switch on the back of the product to the on position and then press the Power button to t
106. wrinkled or very lightweight paper place the document in a clear heavyweight document sleeve no wider than 216 mm 8 5 in before loading it into the document feeder Ee TIP If you do not have an appropriately sized document sleeve consider using a sleeve intended for use in a ring binder Trim the ring side edge so that the sleeve is no more than 216 mm 8 5 in wide When you scan touch the More Options button and disable the Misfeed Detection feature e Verify that the hatch on the document feeder is latched securely To properly close the hatch press until you hear a click e A Adjust the paper guides to the width of the documents Make sure that the paper guides touch the edges of the original If there is any clearance between the paper guides and the edges of the documents the scanned image might be skewed 32 Chapter 5 Load originals When placing a stack of documents into the feeder gently set the stack in the document feeder Do not drop the stack into the feeder and do not tap the top edge of the stack after placing the stack in the document feeder Clean the scanning rollers if the rollers are visibly dirty or after scanning a document that has pencil writing on it General document loading tips 33 Document loading tips for mixed size documents You can load the document feeder with groups of documents that have different widths or lengths If your document contains different sized pages you can scan it u
107. x Number Type the fax number field Optional Type additional fax numbers separated by semi colons Use a speed dial From the Send Fax screen touch the code in the One Touch Speed Dials list 5 Optional Touch the More Options button to change the settings for the document that you are sending For information about available features see the built in Help 6 Touch the Start button to begin sending Fax a scanned document 45 Save to a network folder or USB storage device If the system administrator has made the feature available the product can scan a file and save it to either a USB storage device or a network folder Supported operating systems for folder destinations include Windows 2000 Windows XP Windows Server 2003 and Windows Server 2008 1 2 3 4 5 6 T Place the document face down in the document feeder If you are saving to a USB storage device insert it into the USB connector next to the control panel On the Home screen touch either the Save to Network Folder or the Save to USB button In the folders list touch the folder in which you want to save the document Select a quick set or touch the File Name field and then type the name of the file Touch the More Options button to change the settings for the document you are sending Touch the Start button Ef NOTE The additional options are the same as the e mail options 46 Chapter6 Scan and send documents Send or save a document
108. y gives you specific legal rights and you might also have other rights that vary from country region to country region state to state or province to province HP s limited warranty is valid in any country region or locality where HP has a support presence for this product and where HP has marketed this product The level of warranty service you receive may vary according to local standards HP will not alter form fit or function of the product to make it operate in a country region for which it was never intended to function for legal or regulatory reasons TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries regions states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU 100 Appendix B Service and support OpenSSL Copyright c 1998 2001 The OpenSSL Project All rights reserved Redistribution and use in sour

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