Home

HP C309A User's Manual

1. 76 Copy HP Photosmart Premium Fax C309b series Reprint photos E NOTE The reprint features are not available on the HP Photosmart Premium Fax C309b series Additionally there are limited copy features available from the control panel To reprint an original photo 1 Load original a Lift lid on product b Load original print side down on right front corner of glass a fe KH Q T Q Q D Reprint photos Tf Chapter 9 c Close lid 2 Load paper A Load up to 13 x 18 cm 5 x 7 inch paper in the photo tray or full size photo paper in the main input tray 3 Reprint photo a Press Photo Reprints on control panel b Press Print Photos Related topics e Stop the current job A D kel kel gt fe KI O Vu 78 Reprint photos 10 Fax e Send a fax e Receive a fax Related topics e Setup the HP Photosmart for faxing Send a fax A Do one of the following Fax photo a Load original Lift lid on product Q Load original print side down on right front corner of glass Fax 79 Chapter 10 LY Close lid b Press Start Fax and wait for tone c Enter number Fax 1 sided document a Load original LI Remove any staples or clips from the original document Q Slide original with print side up into document feeder tray until the product detects the pages Q Slide paper width guide inward until it stops at edge of paper b Press Start
2. 25 Cancel Stops the current operation 26 Help Provides help about the current display 27 28 Setup Opens the Setup menu where you can change product settings and perform maintenance functions 2 Sided Opens the 2 sided menu where you can change settings to make 2 sided copies and faxes Control panel features 31 Q 0 E e A gt e z A F OD Ss 0 0 F O KI e Vu 3 GI Chapter 3 Control panel features HP Photosmart Premium Fax C309b series Control panel features HP Photosmart Premium Fax C309b series 32 aco Boo popes ce mung Color graphics display also referred to as the display Displays menus photos and messages The display can be pulled up and angled for better viewing 2 Back Returns to the previous screen 3 Menu Presents a set of options related to the current display 4 Attention light Indicates a problem occurred See the display for more information 5 Home Returns to the Home screen the default screen when you turn on the product 6 OK Selects a menu setting value or photo 7 Directional pad Navigates through photos and menu options 8 Zoom In Zooms in on a photo Use this button together with the arrows on the directional pad to crop the photo before printing 9 Zoom Out Zooms out to show more of a photo 10 Red
3. Indicates that the Bluetooth Radio is on and the HP Photosmart is ready for a Bluetooth connection Display icons 33 Chapter 3 Q OD La rr e gt gt O F OD T 0 y F O rr O KU 3 iY gt 34 Get to know the HP Photosmart 4 Paper basics You can load many different types and sizes of paper in the HP Photosmart including letter or A4 paper photo paper transparencies and envelopes By default the HP Photosmart is set to detect the size and type of paper you load in the input tray automatically and then adjust its settings to generate the highest quality output for that paper If you are using special papers such as photo paper transparency film envelopes or labels or if you experience poor print quality using the automatic setting you can manually set the paper size and type for print and copy jobs This section contains the following topics e Recommended papers for photo printing e Recommended papers for printing e Recommended printable CD DVD discs e Load media e Information on paper Recommended papers for photo printing If you want the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing Depending on your country region some of these papers might not be available HP Advanced Photo Paper e This thick photo paper features an instant dry finish for easy handling without smudging It resists water s
4. Cause The product was not set up properly for faxing If this did not solve the issue try the next solution Solution 3 Make sure the telephone company supports faxing over the Internet Solution Check with your telephone company to make sure their Internet phone service supports faxing If they do not support faxing you will not be able to send and receive faxes through the Internet Cause Your telephone company did not support faxing over the Internet The fax log report shows an error Solution Review the following table for information on the error codes in the Fax Log report This information can help you troubleshoot any problems you encounter when using the fax features of the product The table also indicates which codes are specific to Error Correction Mode ECM If the same error appears repeatedly try turning off ECM E 2 re O t a e v 2 O Error code Error definition 223 Error Correction Mode One or more received pages might not be readable 224 225 231 There is a feature incompatibility with the sending fax machine 232 234 The telephone connection was lost 235 236 Error Correction Mode 237 238 The sending fax machine sent an unexpected 239 241 Error Correction Mode communication 242 The sending fax machine is attempting to receive instead of send 243 244 The sending fax machine prematurely ended the session 245 246 Error Correction Mode Fax troubleshootin
5. Phone cord connected to the 2 EXT port Parallel splitter Telephone optional Computer with modem OO Rw ND gt Phone cord supplied in the box with the product connected to the 1 LINE port 8 Now you need to decide how you want the product to answer calls automatically or manually e Ifyou set up the product to answer calls automatically it answers all incoming calls and receives faxes The product will not be able to distinguish between fax and voice calls in this case if you suspect the call is a voice call you will need to answer it before the product answers the call To set up the product to answer calls automatically turn on the Auto Answer setting e If you set up the product to answer faxes manually you must be available to respond in person to incoming fax calls or the product cannot receive faxes To set up the product to answer calls manually turn off the Auto Answer setting 9 Run a fax test If you pick up the phone before the product answers the call and hear fax tones from a sending fax machine you will need to answer the fax call manually To set up the product on a shared fax voice line with a computer dial up modem and answering machine 1 Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the product Usi
6. 114 Solve a problem 3 Press the down arrow button to highlight Tools and then press OK 4 Press the down arrow button to highlight Print Quality Report and then press OK The product prints a print quality report that you can use to diagnose print quality issues To evaluate the print quality report 1 Check the ink levels shown on the page If a cartridge shows very low ink levels and you find the print quality unacceptable consider replacing that ink cartridge Print quality typically deteriorates as cartridges run out of ink ET NOTE 1 Ifthe print quality report is not legible you can check the estimated ink levels from the control panel or HP Photosmart Software NOTE 2 Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable 2 Look at the color bars in the middle of the page The bars should have sharp edges and be solid extending with uniform color all the way across the page Color bars expected result e If any of the color bars are irregularly streaked lighter on one side or contain one or more streaks of a different color refer to the following steps E 2 2 O t a e v 2 O Color bars irregularly streaked or faded bar top bar Print quality trouble
7. Color bars irregularly streaked or faded bar top bar E 2 re O t a e v 2 O Color bars color mixing yellow bar contains magenta streaks Print quality troubleshooting 105 Chapter 13 o Check the estimated ink levels in the cartridges o Remove the cartridge corresponding to the streaked bar and clean the cartridge electrical contacts o Reinstall the cartridge and make sure all of the cartridges are properly installed o Clean the printhead and then print this diagnostic page again o If cleaning the printhead does not solve this print quality issue replace the cartridge corresponding to the streaked bar E NOTE If replacing the cartridge does not solve this print quality issue contact HP support for service e H any of the color bars show regular white streaks align the printer If the issue persists clean the printhead and then print this diagnostic page again NOTE If cleaning the printhead does not solve this print quality issue contact HP support for service 3 Look at the large text above the alignment pattern The type should be sharp and clear Sample text area expected result Ipsum Lorem e If the type is jagged align the printer and then print this diagnostic page again Sample text area jagged text Ipsum Lorem e Ifthe text is uneven streaked or smeared clean the printhead and then print this diagnostic page again Sample text area uneven ink distributio
8. Crop photo a Select photo Q Highlight View amp Print and press OK Q Highlight photo and press OK b Edit photo LY Press Menu Q Highlight Crop and press OK LI Press OK when done Photo fix a Select photo Q Highlight View amp Print and press OK Q Highlight photo and press OK b Edit photo LY Press Menu Q Highlight Photo Fix and press OK LY Select desired option and press OK Add frame a Select photo Q Highlight View amp Print and press OK Q Highlight photo and press OK b Edit photo LY Press Menu LY Highlight Add Frame and press OK Q Select desired option and press OK Adjust brightness a Select photo Q Highlight View amp Print and press OK Q Highlight photo and press OK b Edit photo LI Press Menu Q Highlight Brightness and press OK Q Set brightness and press OK when done Color effect a Select photo Q Highlight View amp Print and press OK Q Highlight photo and press OK b Edit photo LY Press Menu LI Highlight Color Effect and press OK Q Select desired option and press OK Edit photos before printing og Chapter 5 60 Print 6 Scan e Scan to a computer e Scan to a memory card or USB storage device e Scan and reprint photos Scan to a computer A Do one of the following Single page scan a Load original Lift lid on product Q Load original print side down on right front corner of glass Scan 61 Chapter 6 LI Close l
9. Fax speed setting Fax speed Fast 33600 v 34 33600 baud Medium 14400 v 17 14400 baud Slow 9600 v 29 9600 baud Cause The Fax Speed setting might have been set too fast If this did not solve the issue try the next solution Solution 2 Check for error messages on the display Solution If an error condition exists that is preventing the product from printing faxes review the display for information on the error condition Make sure e The product is on Press the On button to turn on the product e The product is set up correctly for faxing See the printed documentation for more information e There is paper loaded in the input tray e There is no paper jam e The print carriage is not stalled or blocked Turn off the product remove any objects that are blocking the print cartridge carriage including any packing materials and then turn on the product again e The print cartridge door is closed If not close the print cartridge door as shown below GA lt e VG en o SE D 3 E NOTE Ifthe product has an alignment message you might be able to press the button next to OK to clear the message and resume faxing After you resolve any problems found the product can begin answering incoming fax calls Cause An error condition was preventing the product from receiving faxes and Backup Fax Reception was set to Off 168 Solve a problem The product is not answering incoming fax calls
10. U lt e e oO en o D 3 Pages of a fax sent are missing Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Check the receiving fax machine for problems e Solution 2 Check the phone line for noise e Solution 3 Verify multiple pages are not being picked up from the document feeeder Solution 1 Check the receiving fax machine for problems Solution Try calling the fax number from a telephone and listen for fax tones If you cannot hear fax tones the receiving fax might not be turned on or connected or a voice mail service could be interfering with the recipient s phone line You can also ask the recipient to check the receiving fax machine for any problems Cause The receiving fax machine was having problems Solution 2 Check the phone line for noise Solution You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise If the failure was due to noise on the phone line contact the sender to 156 Solve a problem have them resend the fax The quality might be better when you try again If the problem persists turn Error Correction Mode ECM off and contact your telephone company To change the ECM setting from the control panel
11. D D xe en o D 3 Solution Check the display or your computer for an error message providing information about the problem and how to solve it If there is an error the product will not send or receive a fax until the error condition is resolved You can also check the status of the product by clicking Status in the HP Solution Center Cause Another process caused an error in the product If this did not solve the issue try the next solution Solution 14 Lower the fax speed Solution You might need to send and receive faxes at a slower rate Try setting the Fax Speed to Medium 14400 or Slow 9600 if you use one of the following e An Internet phone service e A PBX system e Fax over Internet Protocol FolP e An ISDN service To set the fax speed from the control panel 1 Press Setup 152 Solve a problem 2 Press the down arrow button to highlight Advanced Fax Setup and then press OK 3 Press the down arrow button to highlight Fax Speed and then press OK 4 Press the down arrow button to select one of the following settings and then press OK Fax speed setting Fax speed Fast 33600 v 34 33600 baud Medium 14400 v 17 14400 baud Slow 9600 v 29 9600 baud Cause The Fax Speed setting was set too fast If this did not solve the issue try the next solution Solution 15 If you are faxing over the Internet using IP phone resend the fax at a later time Solution Try resending your fa
12. To clean the electrical contacts in the product a Lightly dampen a clean lint free cloth with bottled or distilled water b Clean the electrical contacts in the product by wiping with the cloth from top to bottom Use as many fresh clean cloths as necessary Clean until no ink shows on the cloth GA lt p fen CO O p 3 c Wipe the area dry with a dry lint free cloth before proceeding to the next step 8 Make sure the latch handle is raised and then reinsert the printhead 210 Solve a problem di sW oS rI gt XN gt Na Me AS E e e O as NSI Le 9 Carefully lower the latch handle E NOTE Make sure you lower the latch handle before reinserting the ink cartridges Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing The latch must remain down in order to correctly install the ink cartridges 10 Using the colored shaped icons for help slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot re O t Si e v Ea Cause The printhead or ink cartridges were not installed correctly If this did not solve the issue try the next solution Errors 211 Chapter 13 Solution 2 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then
13. To clean the printhead a Lightly dampen a clean lint free cloth and wipe the electrical contact area from the bottom to the top Do not go past the edge between the nozzles and the electrical contacts Clean until no new ink shows on the cloth Errors 213 Chapter 13 b Use a fresh lightly dampened lint free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts fl c Use afresh lightly dampened lint free cloth to wipe the plastic ramps on both sides of the nozzles Wipe away from the nozzles GA Z lt p fen CO O SE p 3 d Wipe the previously cleaned areas dry with a dry lint free cloth before proceeding to the next step 7 Clean the electrical contacts inside the product To clean the electrical contacts in the product a Lightly dampen a clean lint free cloth with bottled or distilled water b Clean the electrical contacts in the product by wiping with the cloth from top to bottom Use as many fresh clean cloths as necessary Clean until no ink shows on the cloth 214 Solve a problem c Wipe the area dry with a dry lint free cloth before proceeding to the next step 8 Make sure the latch handle is raised and then reinsert the printhead 9 Carefully lower the latch handle E NOTE Make sure you lower the latch handle before reinserting the ink cartridges Leaving the latch handle raised can result in incorrectly seated i
14. Turn on the Auto Answer setting Set your answering machine to answer after a low number of rings Change the Rings to Answer setting on the HP Photosmart to the maximum number of rings supported by your device The maximum number of rings varies by country region Run a fax test When the phone rings your answering machine will answer after the number of rings you have set and then play your recorded greeting The HP Photosmart monitors the call during this time listening for fax tones If incoming fax tones are detected the HP Photosmart will emit fax reception tones and receive the fax if there are no fax tones the HP Photosmart stops monitoring the line and your answering machine can record a voice message Case J Shared voice fax line with computer dial up modem and answering machine If you receive both voice calls and fax calls at the same phone number and you also have a computer dial up modem and answering machine connected on this phone line set up the HP Photosmart as described in this section Since your computer dial up modem shares the phone line with the HP Photosmart you will not be able to use both your modem and the HP Photosmart simultaneously For example you cannot use the HP Photosmart for faxing if you are using your computer dial up modem to send an e mail or access the Internet There are two different ways to set the HP Photosmart with your computer based on the number of phone ports on your computer
15. 2 re O t a e v 2 O Make sure you have correctly connected the product to the telephone wall jack and correctly connected any additional equipment and services that share the phone line with the product Use the port labeled 1 LINE on the back of the product to connect to the telephone wall jack Use the 2 EXT port to connect to any other equipment such as an answering machine or a telephone as shown below Fax troubleshooting 149 Chapter 13 zech Telephone wall jack NO Use the phone cord supplied in the box with the product oO Telephone optional For more information on setting up the product see the printed documentation that came with the product Cause Other office equipment Such as an answering machine or a telephone was not set up properly with the product If this did not solve the issue try the next solution Solution 5 Try removing the splitter Solution A phone line splitter can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack If you are using a splitter remove it and connect the product directly to the telephone wall jack Cause You were using a phone line splitter If this did not solve the issue try the next solution GA lt D D o en o D 3 Solution 6 Make sure the telephone wall jack works properly Solution Try connecting a working telephone and phone cord to the telep
16. EU s batteridirektiv Produkten inneh ller ett batteri som anv nds f r att uppr tth lla data i realtidsklockan och produktinst llningarna Batteriet ska r cka produktens hela livsl ngd Endast kvalificerade servicetekniker f r utf ra service p batteriet och byta ut det Qupextuea 3a Gorepun Ha Epponepckua cpro3 To3v npopyKTt c gbpxxa 6aTepua KOITO Ce H3NON3BA 30 NOAbPKAHE HO YEMOCTTA HO AQAHHMTE HA YACOBHNKG B PEGNHO BpemMe MNN HACTpPO KMTeE 3a NpoAykKTa Cb3HONeHA HO H bpDku Npe3 yenna KUBOT HO NpopAyKTa Cepsu3et nN 30MAHOTA HO 6atepusta Tps6Ba DO Ce U3BbPLUBA OT KeanngnynpaH TEXHNMK Bbnrapckn Directiva Uniunii Europene referitoare la baterii Acest produs con ine o baterie care este utilizat pentru a men ine integritatea datelor ceasului de timp real sau set rilor produsului si care este proiectat s func ioneze pe ntreaga durat de via a produsului Orice lucrare de service sau de nlocuire a acestei baterii trebuie efectuat de un tehnician de service calificat Rom Regulatory notices The HP Photosmart meets product requirements from regulatory agencies in your country region 232 Technical information This section contains the following topics e Regulatory model identification number e FCC statement e VCCI Class B compliance statement for users in Japan e Notice to users in Japan about the power cord e Notice to users in Korea e Noise emission statement for Germany e HP Photosmart
17. If you do not set the Distinctive Ring to match the ring pattern assigned to your fax number the HP Photosmart might answer both voice calls and fax calls or it might not answer at all 4 Optional Change the Rings to Answer setting to the lowest setting two rings 5 Runa fax test The HP Photosmart will automatically answer incoming calls that have the ring pattern you selected Distinctive Ring setting after the number of rings you selected Rings to Answer setting Then it will begin emitting fax reception tones to the sending fax machine and receive the fax Set up the HP Photosmart for faxing 17 Chapter 2 Case E Shared voice fax line If you receive both voice calls and fax calls at the same phone number and you have no other office equipment or voice mail on this phone line set up the HP Photosmart as described in this section Back view of the HP Photosmart Telephone wall jack NO Use the phone cord supplied in the box with the HP Photosmart to connect to the 1 LINE port OO Telephone optional To set up the HP Photosmart with a shared voice fax line 1 Using the phone cord supplied in the box with the HP Photosmart connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP Photosmart pi a d E To rr D ZE 0 0 SS o rr O o 3 D r NOTE Ifyou do not use the supplied cord to
18. Lift the latch handle on the print carriage until it stops 204 Solve a problem E 2 E O Be Si Wal 9 o o Carefully lower the latch handle E NOTE Make sure you lower the latch handle before reinserting the ink cartridges Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing The latch must remain down in order to correctly install the ink cartridges Using the colored shaped icons for help slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot Errors 205 Chapter 13 Cause The printhead or ink cartridges were not installed or incorrectly installed If this did not solve the issue try the next solution Solution 2 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support GA lt fen CO O OD Cause There was a problem installing the printhead or ink cartridges Non HP cartridge Solution Follow the prompts on the display to continue or replace the indicated ink cartridges A CAUTION HP recommends that you do not remove an ink cartridge until a replacement is ready to install HP recommends that you use genuine HP ink cartridges Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce grea
19. Solution 1 Insert the memory card properly Solution Turn the memory card so that the label faces up and the contacts are facing the product and then push the card forward into the appropriate slot until the Photo light turns on If the memory card is not inserted properly the product will not respond and the attention light will blink rapidly After the memory card has been inserted properly the Photo light will blink green for a few seconds and then remain lit 132 Solve a problem Cause The memory card was inserted backwards or upside down If this did not solve the issue try the next solution Solution 2 Insert the memory card fully into the appropriate slot on the product Solution Make sure you fully insert the memory card into the appropriate slot on the product If the memory card is not inserted properly the product will not respond and the attention light will blink rapidly After the memory card has been inserted properly the Photo light will blink green for a few seconds and then remain lit Cause The memory card was not fully inserted in the appropriate slot on the product If this did not solve the issue try the next solution Solution 3 Remove the additional memory card Solution You can insert only one memory card at a time If more than one memory card is inserted the attention light will blink rapidly and an error message will appear on the computer screen Remove the additional memory car
20. Telephone optional Answering machine O o F o N gt Use the phone cord supplied in the box with the product Make sure the product is set to receive faxes automatically and that the number of rings to wait setting is correct The number of rings to answer for the product should be greater than the number of rings to answer for the answering machine Set your answering machine to a low number of rings and the product to answer in the maximum number of rings supported by your product The maximum number of rings varies by country region In this setup the answering machine will answer the call and the product will monitor the line If the product detects fax tones the product will receive the fax If the call is a voice call the answering machine will record the incoming message For more information on setting up the product see Set up the HP Photosmart for faxing Cause The answering machine was not set up properly with the product E 2 re O t a e 2 O If this did not solve the issue try the next solution Solution 7 If you use a distintive ring service make sure the Distinctive Ring setting matches the ring pattern for your fax number Solution If you have a special ring pattern for your fax phone number using a distinctive ring service through your telephone company make sure that the Distinctive Ring setting on the product is set to match For example if the phone company has
21. The phone line connection was noisy Phone lines with poor sound quality noise can cause faxing problems U lt D D xe en o D 3 If this did not solve the issue try the next solution Solution 4 Check the receiving fax machine for problems Solution Try calling the fax number from a telephone and listen for fax tones If you cannot hear fax tones the receiving fax might not be turned on or connected or a voice mail service could be interfering with the recipient s phone line You can also ask the recipient to check the receiving fax machine for any problems Cause The receiving fax machine was having problems Solution 5 Increase the fax speed Solution Make sure the Fax Speed option is set to Fast 33600 or Medium 14400 To set the fax speed from the control panel 1 Press Setup 160 Solve a problem 2 Press the down arrow button to highlight Advanced Fax Setup and then press OK 3 Press the down arrow button to highlight Fax Speed and then press OK 4 Press the down arrow button to select one of the following settings and then press OK Fax speed setting Fax speed Fast 33600 v 34 33600 baud Medium 14400 v 17 14400 baud Slow 9600 v 29 9600 baud Cause The Fax Speed option was set to a slow transmission speed Fax tones are recorded on my answering machine Try the following solutions to resolve the issue Solutions are listed in order with the most likely soluti
22. To set up the HP Photosmart with a separate fax line 1 Using the phone cord supplied in the box with the HP Photosmart connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP Photosmart E NOTE If you do not use the supplied cord to connect from the telephone wall jack to the HP Photosmart you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office ct ul E O Pur O fs ou ou al eb Je ES e O c ES du bs 5 LL 2 Turn on the Auto Answer setting 3 Optional Change the Rings to Answer setting to the lowest setting two rings 4 Run a fax test When the phone rings the HP Photosmart will answer automatically after the number of rings you set in the Rings to Answer setting Then it will begin emitting fax reception tones to the sending fax machine and receive the fax Case B Set up the HP Photosmart with DSL If you have a DSL service through your telephone company use the instructions in this section to connect a DSL filter between the telephone wall jack and the HP Photosmart The DSL filter removes the digital signal that can interfere with the HP Photosmart so the HP Photosmart can communicate properly with the phone line DSL might be called ADSL in your country region E NOTE Ifyou have a DSL line and you do not connect the DSL filter
23. adapter optional Memory Stick Pro HG Duo adapter optional or Memory Stick Micro adapter required 2 MultiMediaCard MMC MMC Plus Secure MultiMedia Card MMC Mobile RS MMC adapter required Secure Digital SD Secure Digital Mini adapter required Secure Digital High Capacity SDHC TransFlash MicroSD Card adapter required or xD Picture card CompactFlash CF types and II Front USB port Pictbridge For digital cameras and removable drives c Select photo Q Highlight View amp Print and press OK Q Highlight photo and press OK Q Increase number of copies and press OK d Change page layout Press OK to preview print job Press Menu to change print settings Highlight Layout and press OK Highlight A4 Borderless and press OK Press Back e Print photo Q Press Print Photos Ouovovo Print photos 47 Chapter 5 Print multiple photos on full size paper a Load paper LI Load full size paper in the main input tray b Insert memory 6 BEE sno E a E Memory Stick Memory Stick Pro Memory Stick Select Memory Stick Magic Gate Memory Stick Duo or Pro Duo adapter optional Memory Stick Pro HG Duo adapter optional or Memory Stick Micro adapter required MultiMediaCard MMC MMC Plus Secure MultiMedia Card MMC Mobile RS MMC adapter required Secure Digital SD Secure Digital Mini adapter required Secure Digital High Capacity S
24. et Hvis du vil vide mere om hvor du kan aflevere dit affaldsudstyr til genbrug a du kontakte kommunen det lokale renovationsvaesen eller den forretning hvor du k bte produktet Dansk Afvoer van afgedankte apparatuur door gebruikers in particuliere huishoudens in de Europese Unie Dit symbool op het product of de verpakking geeft aan dat dit product niet mag worden afgevoerd met het huishoudelijk afval Het is uw verantwoordelijkheid uw afgedankte apparatuur af te leveren op een aangewezen inzamelpunt voor de verwerking van afgedankte elektrische en elektronische apparatuur De gescheiden inzameling en verwerking van uw afgedankte apparatuur draagt bij tot het sparen van natuurlijke bronnen en tot het hergebruik van materiaal op een wijze die de volksgezondheid en het milieu beschermt Voor meer informatie over waar u uw of S ankte apparatuur kunt inleveren voor recycling kunt u contact opnemen met het gemeentehuis in uw woonplaats de reinigingsdienst of de winkel waar u het product ebt aangeschatt Nederlands Eramajapidamistes kasutuselt k rvaldatavate seadmete k itlemine Euroopa Liidus Kui tootel v i toote pakendil on see s mbol ei tohi seda toodet visata olmej tmete hulka Teie kohus on viia tarbetuks muutunud seade selleks etten htud elektri ja elektroonikaseadmete utiliseerimiskohta Utiliseeritavate seadmete eraldi kogumine ja k itlemine aitab s sta loodusvarasid ning tagada et k itlemine toimub inimeste tervisele ja keskkonn
25. i iz Related topics Load media Recommended papers for photo printin Recommended papers for printin Recommended printable CD DVD discs Print documents Most print settings are automatically handled by the software application You need to change the settings manually only when you change print quality print on specific types of paper or transparency film or use special features To print from a software application 1 2 3 4 Make sure you have paper loaded in the input tray On the File menu in your software application click Print Make sure the product is the selected printer If you need to change settings click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences E NOTE When printing a photo you must select options for the specific photo paper and photo enhancement Print 43 Chapter 5 Select the appropriate options for your print job by using the features available in the Advanced Printing Shortcuts Features and Color tabs At TIP You can easily select the appropriate options for your print job by choosing one of the predefined print tasks on the Printing Shortcuts tab Click a type of print task in the Printing Shortcuts list The default settings for that type of print task are set and summarized on the Printing Shortcuts tab If necessary you can adjust the set
26. wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the HP Photosmart 3 Using the phone cord supplied in the box with the HP Photosmart connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP Photosmart NOTE If you do not use the supplied cord to connect from the telephone wall jack to the HP Photosmart you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 4 If your modem software is set to receive faxes to your computer automatically turn off that setting E NOTE Ifyou do not turn off the automatic fax reception setting in your modem software the HP Photosmart will not be able to receive faxes 5 Turn on the Auto Answer setting 6 Optional Change the Rings to Answer setting to the lowest setting two rings 7 Runa fax test When the phone rings the HP Photosmart will answer automatically after the number of rings you set in the Rings to Answer setting Then it will begin emitting fax reception tones to the sending fax machine and receive the fax Case H Shared voice fax line with computer dial up modem If you receive both voice calls and fax calls at the same phone number and you also have a computer dial up modem connected on this phone line set up the HP Photosmart as described in this section
27. 2 Make sure paper is loaded correctly in the photo tray Solution Make sure you have paper loaded correctly in the photo tray For more information see e Load media Cause The paper was not feeding properly because it was loaded incorrectly If this did not solve the issue try the next solution Solution 3 Remove excess paper from the photo tray Solution Do not overload the photo tray make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper width guide Cause There was too much paper loaded in the photo tray If this did not solve the issue try the next solution Solution 4 Make sure the sheets of paper are not stuck together Solution Remove the paper from the photo tray and shuffle the paper so it does not stick together Reload the paper into the photo tray and try printing again GA 2 lt e oO en o SE D 3 Cause Two or more pieces of paper were stuck together If this did not solve the issue try the next solution Solution 5 Make sure the photo paper is not curled Solution Ifthe photo paper is curled place the paper in a plastic bag and gently bend it the opposite direction of the curl until the paper lies flat If the problem persists use photo paper that is not curled Cause The photo paper was curled If this did not solve the issue try the next solution Solution 6 Load one sheet of paper at a time Solution Try loading
28. 652 180 0 14 aus dem deutschen Deutschland Festnetz bei Anrufen aus Mobilfunknetzen k nnen andere Preise gelten EAAGOd att TO EEWTEPIKO EAAo o evt EM ac EAAo o at Kompo Guatemala HSH ATE Magyarorsz g India India Indonesia 62 21 350 3408 971 4 224 9189 lal 971 4 224 9189 al 971 4 224 9189 971 4 224 9189 971 4 224 9189 ol 0 05 1 700 503 048 INW Italia 39 848 800 871 0 023 Jamaica 1 800 711 2884 AA 0570 00051 1 AA 03 3335 9800 si t 1588 3003 Luxembourg Frangais 352 900 40 006 0 161 Luxemburg Deutsch 352 900 40 007 0 161 Malaysia 1800 88 8588 230 262 210 404 M xico Ciudad de M xico 55 5258 9922 M xico 01 800 472 68368 Maroc 081 005 010 Nederland 31 0900 2020 165 0 20 New Zealand 0800 441 147 01 271 2320 0 39 NOK Panama 1 800 711 2884 Paraguay 009 800 54 1 0006 Peru 0 800 10111 Philippines 2 867 3551 Polska 801 800 235 Portugal 351 808 201 492 0 024 Puerto Rico 1 877 232 0589 Republica Dominicana 1 800 711 2884 0820 890 323 Romania 0801 033 390 Poccua MockBa 095 777 3284 0 03 Poccua CaHkT 812 332 4240 Netep6ypr 0 08 800 897 1415 Aa seul 65 6272 5300 Slovensko 0850 111 256 South Africa RSA 0860 104 771 Suomi 358 0 203 66 767 O 015 Sverige 46 077 120 4765 0 23 SEK Switzerland 41 0848 672 672 0 08 CHF 02 8722 8000 66 2 353 9000 071 891 391 vis Trinidad amp Tobag
29. Before you begin check your computer to see if it has one or two phone ports If your computer has only one phone port you will need to purchase a parallel splitter also called a coupler as shown below A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a 2 line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Example of a parallel splitter Set up the HP Photosmart for faxing 23 E ul E O Pur O fs ef D ap eb Je ES e O c ES du bs 5 LL Chapter 2 e If your computer has two phone ports set up the HP Photosmart as described below Back view of the HP Photosmart F st Telephone wall jack IN phone port on your computer OUT phone port on your computer Telephone optional Answering machine Computer with modem Bui a SE d E rk D ZE 0 y o rr O o 3 D r zl Oli Oo BR Ws nN gt Use the phone cord supplied in the box with the HP Photosmart to connect to the 1 LINE port To set up the HP Photosmart on the same phone line as a computer with two phone ports 1 Remove the white plug from the port labeled 2 EXT on the back of the HP Photosmart 2 Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone w
30. Cause The product was turned off improperly Ink cartridge is missing incorrectly installed or not intended for your product Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Insert all ink cartridges e Solution 2 Check if all ink cartridges are properly installed e Solution 3 Clean the ink cartridge contacts e Solution 4 Contact HP support 216 Solve a problem Solution 1 Insert all ink cartridges Solution Make sure all of the ink cartridges are inserted For more information see e Replace the cartridges Cause Oneor more ink cartridges were missing If this did not solve the issue try the next solution Solution 2 Check if all ink cartridges are properly installed Solution Make sure all of the ink cartridges are properly installed Refer to the following steps to resolve this error To make sure the ink cartridges are properly installed 1 Make sure the product is turned on 2 Open the ink cartridge access door by lifting from the front right of the product until the door locks into place The print carriage moves to the center of the product E NOTE Wait until the print carriage stops moving before proceeding E 2 E O Be Si Wal 9 o o 3 Make sure the ink cartridges are installed
31. E ue SBIKFSIT11363 2006 BY PRAI X BIER eA MR REY HASHXHABRSYMR SB FSJ 711363 2006 W BREI RE AMR WSE ARTE REIT FREMMER ZSR MA EREA FECA E I ES b Battery disposal in the Netherlands Batterij niet Dit HP Product bevat een lithium manganese dioxide weggooien maar XxX batterij Deze bevindt zich op de hoofdprintplaat inleveren als KCA CC Wanneer deze batterij leeg is moet deze volgens de geldende regels worden afgevoerd Battery disposal in Taiwan CA setae v Please recycle waste batteries Attention California users The battery supplied with this product may contain perchlorate material Special handling may apply For more information go to the following Web site www dtsc ca gov hazardouswaste perchlorate Environmental product stewardship program 231 Chapter 15 EU battery directive European Union Battery Directive This product contains a battery that is used to maintain data integrity of real time clock or product settings and is designed to last the life of the product Any attempt to service or replace this battery should be performed by a qualified service technician English Directive sur les batteries de l Union Europ enne Ce produit contient une batterie qui permet de maintenir l int grit des donn es pour les param tres du produit ou l horloge en temps r el et qui a t con ue pour durer aussi longtemps que le produit Toute tentative de r paration ou de remplacement d
32. HP for information on calling for technical support Cause There was a problem with the product Memory card troubleshooting Use this section to solve these memory card problems My memory card no longer works in my digital camera The product does not read the memory card The photos on the memory card do not transfer to my computer Photos in a connected digital camera with PictBridge do not print My memory card no longer works in my digital camera Solution Reformat your memory card in your camera or format your memory card on a Windows computer by selecting the FAT format For more information see the documentation that came with your digital camera Cause You formatted the card on a Windows XP computer By default Windows XP formats a memory card of 8 MB or less and 64 MB or more with the FAT32 format Digital cameras and other products use the FAT FAT16 or FAT12 format and cannot recognize a FAT32 formatted card The product does not read the memory card Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Insert the memory card properly Solution 2 Insert the memory card fully into the appropriate slot on the product Solution 3 Remove the additional memory card Solution 4 Reformat the memory card in your digital camera
33. NOTE When you are printing multiple copies each set is printed completely before the next set is printed Cause The print settings were set to print the first page of your document first Because of the way the paper feeds through the product the first page will be print side up at the bottom of the stack Print troubleshooting 129 GA 2 lt D Di x O CH D 3 Chapter 13 The margins are not printing as expected Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Check the printer margins e Solution 2 Verify the paper size setting e Solution 3 Load the stack of paper correctly Solution 1 Check the printer margins Solution Check the printer margins Make sure the margin settings for the document do not exceed the printable area of the product To check your margin settings 1 Preview your print job before sending it to the product In most software applications click the File menu and then click Print Preview 2 Check the margins The product uses the margins you have set in your software application as long as they are greater than the minimum margins the product supports For more information about setting margins in your software application see the documentation that came with the software 3 Cancel the
34. OK Q Highlight Wallet Photos and press OK d Follow prompts Print passport photos a Load paper Q Load up to 13 x 18 cm 5 x 7 inch photo paper in photo tray or full size photo paper in main input tray b Insert memory 54 Print mmm aso E oooooooong SD XD am CF 1 Memory Stick Memory Stick Pro Memory Stick Select Memory Stick Magic Gate Memory Stick Duo or Pro Duo adapter optional Memory Stick Pro HG Duo adapter optional or Memory Stick Micro adapter required 2 MultiMediaCard MMC MMC Plus Secure MultiMedia Card MMC Mobile RS MMC adapter required Secure Digital SD Secure Digital Mini adapter required Secure Digital High Capacity SDHC TransFlash MicroSD Card adapter required or xD Picture card CompactFlash CF types and II Front USB port Pictbridge For digital cameras and removable drives c Select project type Q Highlight Create and press OK Q Highlight Passport Photos and press OK d Follow prompts Related topics e Recommended papers for printing e Edit photos before printing e Stop the current job Print a Web page You can print a Web page from your Web browser on the HP Photosmart If you use Internet Explorer 6 0 or higher for Web browsing you can use HP Smart Web Printing to ensure simple predictable web printing with control over what you want and how you want it printed You can access HP Smart
35. Other inkjet paper HP Professional Brochure amp Flyer Paper Glossy HP Professional Brochure amp Flyer Paper Matte HP Premium or Premium Plus Inkjet Transparency Film Other transparency film Plain Hagaki Glossy Hagaki L Japan only Advanced Photo Paper To change the copy quality from the control panel Control panel setting Plain Paper Plain Paper Premium Photo Premium Photo Premium Photo Photo Paper Everyday Photo Everyday Matte Premium Inkjet Premium Inkjet Brochure Glossy Brochure Matte Transparency Transparency Plain Paper Premium Photo Premium Photo Advanced Photo 1 Press OK when Copy is highlighted on the Home Screen 2 Press the Menu button to select Copy Settings E 3 Press the down arrow button to highlight Quality and then press OK 4 Press the up arrow or down arrow button to select a copy quality and then press OK Change the copy settings 71 Chapter 7 To adjust the copy contrast from the control panel 1 2 Press OK when Copy is highlighted on the Home Screen Press the Menu button to select Copy Settings x Press the down arrow button to highlight Lighter Darker and then press OK Do one of the following e Press the right arrow button to darken the copy e Press the left arrow button to lighten the copy Press OK Preview a copy before printing After changing settings on the HP Photosmart for making a copy you can preview an image of the expected
36. Premium Fax C309 series declaration of conformity E O Kai Wil E pam O Ae c s oO 0 Sg Regulatory model identification number For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is SDGOB 0826 This regulatory number should not be confused with the marketing name HP Photosmart Premium Fax C309 series etc or product numbers CC335A etc FCC statement FCC statement The United States Federal Communications Commission in 47 CFR 15 105 has specified that the following notice be brought to the attention of users of this product This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reason able protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient the receiving an
37. Secure Digital SD Secure Digital Mini adapter required Secure Digital High Capacity SDHC TransFlash MicroSD Card adapter required or xD Picture card CompactFlash CF types and II 4 Front USB port Pictbridge For digital cameras and removable drives 64 Scan c Start scan LI Press Start Scan Q Highlight Scan to Memory Card or Scan to USB Flash Drive and press OK Q Highlight desired option and press OK Multiple page scan a Load original LI Remove any staples or clips from the original document Q Slide original with print side up into document feeder tray until the product detects the pages Q Slide paper width guide inward until it stops at edge of paper b Insert memory as SE Au d 1 Memory Stick Memory Stick Pro Memory Stick Select Memory Stick Magic Gate Memory Stick Duo or Pro Duo adapter optional Memory Stick Pro HG Duo adapter optional or Memory Stick Micro adapter required 2 MultiMediaCard MMC MMC Plus Secure MultiMedia Card MMC Mobile RS MMC adapter required Secure Digital SD Secure Digital Mini adapter required Secure Digital High Capacity SDHC TransFlash MicroSD Card adapter required or xD Picture card CompactFlash CF types and II Front USB port Pictbridge For digital cameras and removable drives Scan to a memory card or USB storage device 65 Chapter 6 c Start scan LI Pres
38. Since your computer dial up modem shares the phone line with the HP Photosmart you will not be able to use both your modem and the HP Photosmart simultaneously For example you cannot use the HP Photosmart for faxing if you are using your computer dial up modem to send an e mail or access the Internet There are two different ways to set up the HP Photosmart with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports e If your computer has only one phone port you will need to purchase a parallel splitter also called a coupler as shown below A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not 20 Finish setting up the HP Photosmart use a 2 line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Example of a parallel splitter e If your computer has two phone ports set up the HP Photosmart as described below Back view of the HP Photosmart a u PE qA o KI Hy P L ct ul E O Pur O fs ou ou al eb Je ES e O c ES du bs 5 LL Telephone wall jack IN phone port on your computer OUT phone port on your computer Telephone Computer with modem O o F w nhn gt Use the phone cord supplied in the box with the HP Photosmart to connect to the 1 LIN
39. Telephone wall jack NO Use the phone cord supplied in the box with the product If you used a 4 wire phone cord disconnect it find the supplied 2 wire phone cord and then connect the 2 wire phone cord to the port labeled 1 LINE on the back of the product If the product came with a 2 wire phone cord adapter you can use it with a 4 wire phone cord in case the supplied 2 wire phone cord is too short Attach the 2 wire phone cord adapter to the port labeled 1 LINE on the back of the product Attach your 4 wire phone cord to the open port on the adapter and to the telephone wall jack For more information on using the 2 wire phone cord adapter see the documentation that came with it For more information on setting up the product see the printed documentation that came with the product Cause The wrong phone cord was used to connect the product or the phone cord was plugged into the wrong port If this did not solve the issue try the next solution Solution 4 Make sure other office equipment is connected correctly Solution E NOTE This possible solution applies only in the countries regions that receive a 2 wire phone cord in the box with the product including Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela and Vietnam E
40. The printhead or the ink delivery system failed and the product can no longer print Check ink cartridges Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Install all five ink cartridges e Solution 2 Make sure the ink cartridges are installed correctly e Solution 3 Contact HP support Solution 1 Install all five ink cartridges Solution Install all five ink cartridges E 2 re O t a e v 2 O If all five of the ink cartridges are already installed proceed to the next solution For more information see e Replace the cartridges Cause One or more of the ink cartridges were not installed If this did not solve the issue try the next solution Solution 2 Make sure the ink cartridges are installed correctly Solution Make sure all of the ink cartridges are properly installed Refer to the following steps to resolve this error To make sure the ink cartridges are properly installed 1 Make sure the product is turned on 2 Open the ink cartridge access door by lifting from the front right of the product until the door locks into place Errors 201 GA lt D D o o D 3 Chapter 13 The print carriage moves to the center of the product E NOTE Wait until the print carriag
41. Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Turn on the product Solution 2 Check the Auto Answer setting Solution 3 If you use a distintive ring service make sure the Distinctive Ring setting matches the ring pattern for your fax number Solution 4 If you do not use a distintive ring service make sure the Distinctive Ring setting is set to All Rings Solution 5 Clear the memory of the product Solution 6 Check for error messages on the display Solution 1 Turn on the product Solution Look at the display on the product If the display is blank and the On light is not lit the product is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the On button to turn on the product Cause The product was turned off If this did not solve the issue try the next solution Solution 2 Check the Auto Answer setting Solution Depending on your office setup you might be able to set the product to answer incoming calls automatically To find out what the recommended answer mode is for your office setup see the printed documentation that came with the product If you must have Auto Answer off you will need to press Start Fax to receive a fax Cause Auto Answer was turned off w
42. Web Printing from the toolbar in Internet Explorer For more information about HP Smart Web Printing see the help file provided with it To print a Web page 1 Make sure you have paper loaded in the main input tray 2 On the File menu in your Web browser click Print The Print dialog box appears 3 Make sure the product is the selected printer Print a Web page 55 Chapter 5 4 If your Web browser supports it select the items on the Web page that you want to include in the printout For example in Internet Explorer click the Options tab to select options such as As laid out on screen Only the selected frame and Print all linked documents 5 Click Print or OK to print the Web page s Le coe ers TIP To print Web pages correctly you might need to set your print orientation to Landscape Print forms and templates Quick Forms The HP Photosmart contains built in templates that enable you to print common forms such as narrow or wide ruled notebook paper graph paper task checklists calendars not supported on all models and music sheets on plain letter or A4 size paper You can also print games such as dots and fun mazes which have a different pattern each time you print them To print forms from the control panel 1 Make sure you have paper loaded in the input tray 2 Press Quick Forms The Quick Forms menu appears 3 Press the down arrow button to highlight the form you want to print and then press OK If
43. a wireless router or access point Add the HP Photosmart to a network T ct ul E O Pur re is eh eh ap eb t ES e O G ES du de 2 S LL Chapter 2 To connect the HP Photosmart to a Windows computer with an ad hoc connection the computer must have a wireless network adapter and an ad hoc profile To create a network profile E NOTE The product comes configured with a network profile with hpsetup as the network name SSID However for security and privacy HP recommends you create a new network profile on your computer as described here 1 Inthe Control Panel double click Network Connections 2 On the Network Connections window right click the Wireless Network Connection If you see Enable on the pop up menu select it Otherwise if you see Disable on the menu the wireless connection is already enabled Right click the Wireless Network Connection icon and then click Properties Click the Wireless Networks tab Select the Use Windows to configure my wireless network settings check box Click Add and then do the following a In Network name SSID box type in a unique network name of your choice m ppm e p NOTE The network name is case sensitive so it is important to remember any uppercase capital and lowercase small letters b Ifthere is a Network Authentication list select Open Otherwise go to the next step c Inthe Data encryption list select WEP E NOTE I
44. anos no neder g s ier ces to nododot nor d taj sav k anas viet lai tiktu veikta neder g elektrisk un elektronisk apr kojuma otrreiz j p rstr de Speci la neder g s ier ces sav k ana un otrreiz j p rstr de pal dz taup t dabas resursus un nodro ina t du otrreiz jo p rstr di kas sarg cilv ku vesel bu un apk rt jo vidi Lai ieg tu papildu inform ciju par to kur otrreiz jai p rstr dei var nog d t neder go ier ci l dzu sazinieties ar viet jo pa vald bu m jsaimniec bas atkritumu sav k anas dienestu vai veikalu kur iegadajaties o ier ci Latviski Europos Sqjungos vartotoj ir priva i nam ki atliekamos jrangos i metimas Sis simbolis ant produkto arba jo pakuot s nurodo kad produktas negali biti i mestas kartu su kitomis namy kio atliekomis J s privalote i mesti savo atliekam jrangq atiduodami jq atliekamos elektronikos ir elektros jrangos perdirbimo punktus Jei atliekama jranga bus atskirai surenkama ir perdirbama bus i saugomi nat ral s i tekliai ir u tikrinama kad jranga yra perdirbta mogaus sveikat ir gamtq tausojan iu b du D l informacijos apie tai kur galite i mesti atliekam perdirbti skirt jrangq kreipkit s atitinkam vietos tarnyb namy kio atlieky i ve imo tarnyb arba parduotuv kurioje pirkote produkt Lietuvi kai Utylizacja zu ytego sprz tu przez u ytkownik w domowych w Unii Europejskiej Symbol ten umieszczo
45. bat O f ben Q Co OD Vu Related topics e Order ink supplies Cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device This warranty does not cover HP ink products that have been refilled remanufactured refurbished misused or tampered with During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached The end of warranty date in YYYY MM DD format may be found on the product as indicated For a copy of the HP Limited Warranty Statement see the printed documentation that came with the product 90 Work with cartridges 13 Solve a problem This section contains the following topics e HP support e Setup troubleshootin e Print quality troubleshootin e Print troubleshooting e Memory card troubleshooting e Scan troubleshooting e Copy troubleshooting e Fax troubleshooting e Errors HP support e Support process e HP support by phone e Additional warranty options Support process If you have a problem follow these steps 1 Check the documentation that came with the product 2 Visit the HP online support Web site at www hp com support HP online support is available to all HP customers It is the fastest source for up to date product information and expert assistance and includes the following features e Fast access to qualified onlin
46. blacks and vivid colors It is acid free for longer lasting documents HP Office Paper e HP Office Paper is a high quality multifunction paper It is suitable for copies drafts memos and other everyday documents It features ColorLok Technology for less smearing bolder blacks and vivid colors It is acid free for longer lasting documents HP Iron On Transfers e HP iron on Transfers for color fabrics or for light or white fabrics are the ideal solution for creating custom T shirts from your digital photos HP Premium Inkjet Transparency Film e HP Premium Inkjet Transparency Film make your color presentations vivid and even more impressive This film is easy to use and handle and dries quickly without smudging 36 Paper basics HP Photo Value Pack e HP Photo Value Packs conveniently package original HP cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP Photosmart Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid print after print Great for printing out an entire vacation s worth of photos or multiple prints to share ColorLok e HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality and produce documents with crisp
47. click Contact HP for information on calling for technical support Cause There was a problem with the printhead or ink cartridges Printhead problem Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Reinstall the printhead e Solution 2 Contact HP support Solution 1 Reinstall the printhead Solution Check to make sure the printhead is installed and the ink cartridge access door is closed Reinstall the printhead To reinstall the printhead 1 Make sure that the product is turned on 2 Open the ink cartridge door GA 2 lt D Di kel O z e 4 Lift the latch handle on the print carriage until it stops 212 Solve a problem Remove the printhead by lifting it straight up SS E RE Clean the printhead There are three areas of the printhead that need to be cleaned the plastic ramps on both sides of the ink nozzles the edge between the nozzles and the electrical contacts and the electrical contacts E 2 E O t ol Wal 9 o o Plastic ramps on the sides of the nozzles NO Edge between nozzles and contacts Electrical contacts oO A CAUTION Touch the nozzle and the electrical contact areas only with cleaning materials and not with your finger
48. connect from the telephone wall jack to the HP Photosmart you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 2 Now you need to decide how you want the HP Photosmart to answer calls automatically or manually e If you set up the HP Photosmart to answer calls automatically it answers all incoming calls and receives faxes The HP Photosmart will not be able to distinguish between fax and voice calls in this case if you suspect the call is a voice call you will need to answer it before the HP Photosmart answers the call To set up the HP Photosmart to answer calls automatically turn on the Auto Answer setting e If you set up the HP Photosmart to answer faxes manually you must be available to respond in person to incoming fax calls or the HP Photosmart cannot receive faxes To set up the HP Photosmart to answer calls manually turn off the Auto Answer setting 3 Runa fax test 4 Plug your phone into the telephone wall jack 5 Do one of the following depending on your phone system e If you have a parallel type phone system remove the white plug from the port labeled 2 EXT on the back of the HP Photosmart and then connect a phone to this port e If you have a serial type phone system you might plug your phone directly on top of the HP Photosmart cable which has a wall plug attached to it If you pick up the phone before the HP Photosmart
49. contains in a margin at the top or bottom of each transmitted page or on the first page of transmission the date and time it is sent and an identification of the business other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual The telephone number provided might not be a 900 number or any other number for which charges exceed local or long distance transmission charges In order to program this information into your fax machine you should complete the steps described in the software Regulatory telecommunication notices 237 O O D O 3 D O Chapter 15 Notice to users of the Canadian telephone network Note l attention des utilisateurs du r seau t l phonique canadien Notice to users of the Canadian telephone network Cet appareil est conforme aux sp cifications techniques des quipements terminaux d Industrie Canada Le num ro d enregistrement atteste de la conformit de l appareil l abr viation IC qui pr c de le num ro d enregistrement indique que l enregistrement a t effectu dans le cadre d une D claration de conformit stipulant que les sp cifications techniques d Industrie Canada ont t respect es N anmoins cette abr viation ne signifie en aucun cas que l appareil a t valid par Industrie Canada Pour leur propre s curit les utilisateurs doivent s assurer que les p
50. distinctive ring service on the same line You do not need to continue answering questions If you answered No please continue answering questions Are you unsure if you have distinctive ring Many phone companies offer a distinctive ring feature that allows you to have several phone numbers on one phone line When you subscribe to this service each phone number will have a different ring pattern For example you can have single double and triple rings for the different numbers You might assign one phone number with a single ring to your voice calls and another phone number with double rings to your fax calls This allows you to tell the difference between voice and fax calls when the phone rings Do you receive voice calls at the same phone number you will use for fax calls on the HP Photosmart LY Yes receive voice calls LI No Please continue answering questions Do you have a computer dial up modem on the same phone line as the HP Photosmart LY Yes have a computer dial up modem LI No Are you unsure if you use a computer dial up modem If you answer Yes to any of the following questions you are using a computer dial up modem e Do you send and receive faxes directly to and from your computer software applications through a dial up connection e Do you send and receive e mail messages on your computer through a dial up connection e Do you access the Internet from your computer through a dial up connection Please co
51. documentation that came with the product Cause The product was set up to receive faxes manually which means that the product would not answer incoming calls You must be available to respond in person to incoming fax calls or the product will not receive the fax and your answering machine will record the fax tones The product cannot receive faxes but can send faxes Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved 162 Solution 1 Make sure the product is set up for faxing correctly Solution 2 Check the Auto Answer setting Solution 3 Set the product to answer faxes manually Solution 4 If you have a computer dial up modem on the same phone line as the product make sure the modem software is not intercepting the fax Solution 5 If you have an answering machine on the same phone line as the product record a new outgoing message Solution 6 If you have an answering machine on the same phone line as the product make sure it is connected to the correct port Solution 7 If you use a distintive ring service make sure the Distinctive Ring setting matches the ring pattern for your fax number Solution 8 If you do not use a distintive ring service make sure the Distinctive Ring setting is set to All Rings Solution 9 Make sure other equipment on t
52. down arrow button to Send Fax Later and then press OK 5 Enter the send time by using the numeric keypad and then press OK If prompted press 1 for AM or 2 for PM 6 Enter the fax number by using the keypad 7 Press Start Fax The HP Photosmart scans all pages and the scheduled time appears on the display The HP Photosmart sends the fax at the scheduled time To cancel a scheduled fax 1 Press OK when Fax is highlighted on the Home Screen 2 Press the Menu button to select Fax Menu 3 Press the down arrow button to highlight Send Fax Later and then press OK 4 Press the down arrow button to highlight Cancel scheduled fax and then press OK NOTE You can also cancel the scheduled fax by pressing Cancel on the control panel when the Send Fax Later message is visible on the display Set up and use speed dial You can quickly send a black and white or color fax from the HP Photosmart using speed dials This section provides instructions for sending the fax in black and white To create speed dial entries from the control panel 1 Press Setup 2 Press the down arrow button to highlight Speed Dial Setup and then press OK 3 Press the down arrow button to highlight Individual Speed Dial and then press OK 4 Press the down arrow button to select the displayed speed dial entry You can also press the down arrow button to highlight a different unassigned entry and then press OK 5 Enter the fax number for the spee
53. exists To print a print quality report 1 Load letter or A4 unused plain white paper into the input tray 2 Press Setup 3 Press the down arrow button to highlight Tools and then press OK 4 Press the down arrow button to highlight Print Quality Report and then press OK The product prints a print quality report that you can use to diagnose print quality issues 104 Solve a problem To evaluate the print quality report 1 Check the ink levels shown on the page If a cartridge shows very low ink levels and you find the print quality unacceptable consider replacing that ink cartridge Print quality typically deteriorates as cartridges run out of ink E NOTE 1 Ifthe print quality report is not legible you can check the estimated ink levels from the control panel or HP Photosmart Software NOTE 2 Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable 2 Look at the color bars in the middle of the page The bars should have sharp edges and be solid extending with uniform color all the way across the page Color bars expected result e If any of the color bars are irregularly streaked lighter on one side or contain one or more streaks of a different color refer to the following steps
54. fax in color can take longer than sending a black and white fax Try sending the fax in black and white Cause You were sending a fax in color Fax troubleshooting 159 Chapter 13 If this did not solve the issue try the next solution Solution 2 Lower the fax resolution Solution For faster transmission use Standard resolution This setting provides the fastest possible transmission with the lowest quality of fax The default resolution is Fine which can take longer to send Cause The document contained a lot of graphics or had very fine detail If this did not solve the issue try the next solution Solution 3 Check the phone line for noise Solution You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise If the failure was due to noise on the phone line contact the sender to have them resend the fax The quality might be better when you try again If the problem persists turn Error Correction Mode ECM off and contact your telephone company To change the ECM setting from the control panel 1 Press Setup 2 Press the down arrow button to highlight Advanced Fax Setup and then press OK The Advanced Fax Setup menu appears 3 Press the down arrow button to highlight Error Correction Mode and then press OK The Error Correction Mode menu appears 4 Press the down arrow button to highlight Off or On 5 Press OK Cause
55. fax line with voice You answered Yes to questions 4 and 7 mail mail only Computer dial up modem Case G Fax line shared with computer Not applicable You answered Yes to question 5 only dial up modem no voice calls received Voice calls and computer dial up modem Case H Shared voice fax line with Not applicable You answered Yes to questions 4 and 5 one es ae eiue i a only Voice calls and answering machine Case l Shared voice fax line with Not applicable You answered Yes to questions 4 and 6 answering machine only Voice calls computer dial up modem Case J Shared voice fax line with Not applicable and answering machine computer dial up modem and answering You answered Yes to questions 4 5 and machine 6 only Voice calls computer dial up modem Case K Shared voice fax line with Not applicable and voice mail service computer dial up modem and voice mail You answered Yes to questions 4 5 and 7 only Related topics e Additional fax setup information 14 Finish setting up the HP Photosmart Case A Separate fax line no voice calls received If you have a separate phone line on which you receive no voice calls and you have no other equipment connected on this phone line set up the HP Photosmart as described in this section Back view of the HP Photosmart Telephone wall jack NO Use the phone cord supplied in the box with the HP Photosmart to connect to the 1 LINE port
56. from the computer 2 Uninstall the software if you have already installed it For more information see Uninstall and reinstall the software 3 Restart your computer 4 Turn off the product wait one minute then restart it 5 Reinstall the HP Photosmart software A CAUTION Do not connect the USB cable to the computer until prompted by the software installation screen This section contains the following topics e The product will not turn on e connected the USB cable but am having problems using the product with my computer e After setting up the product it does not print e The wrong measurements are showing in menus on the display e The Minimum System Checks screen appears e A red X appears on the USB connect prompt e received a message that an Unknown Error has occurred e The registration screen does not appear e Uninstall and reinstall the software The product will not turn on Try the following solutions if there are no light indications no noise and no movement from the product when you turn it on e Solution 1 Make sure you use the power cord that came with the product e Solution 2 Reset the product e Solution 3 Press the On button more slowly e Solution 4 Contact HP to replace the power supply e Solution 5 Contact HP support for service Solution 1 Make sure you use the power cord that came with the product Solution e Make sure the power cord is firmly connected to both the product and the pow
57. information see e Replace the cartridges Cause The indicated ink cartridges did not have enough ink to print properly Ink cartridge problem Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Install the ink cartridges correctly e Solution 2 Close the print carriage latch e Solution 3 Clean the electrical contacts e Solution 4 Replace the ink cartridge e Solution 5 Contact HP support Errors 195 Chapter 13 Solution 1 Install the ink cartridges correctly Solution Make sure all of the ink cartridges are properly installed Refer to the following steps to resolve this error To make sure the ink cartridges are properly installed 1 Make sure the product is turned on 2 Open the ink cartridge access door by lifting from the front right of the product until the door locks into place The print carriage moves to the center of the product E NOTE Wait until the print carriage stops moving before proceeding 3 Make sure the ink cartridges are installed in the correct slots Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon and color GA 2 lt D D o o SE D 3 4 Run your finger along the top of the ink cartridges to locate any cartridges that are
58. is a list of file related error messages e Error reading or writing the file e Unreadable files NN files could not be read e Photos not found e File not found e Invalid file name e Supported file types for the product e File corrupted Error reading or writing the file GA lt D D xe Lo o D 3 Solution Check to see if you have the right folder and file name Cause The product software could not open or save the file Unreadable files NN files could not be read Solution Reinsert the memory card in the product If this does not work retake the photos with your digital camera If you already transferred the files to your computer try printing those files by using the product software The copies might not be damaged Cause Some of the files on the inserted memory card or attached storage device were damaged Photos not found Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Reinsert the memory card e Solution 2 Print photos from the computer 188 Solve a problem Solution 1 Reinsert the memory card Solution Reinsert the memory card If this does not work retake the photos with your digital camera If you already transferred the files to your computer try printing those files by using the
59. just one sheet of photo paper in the photo tray at a time Cause Paper might not feed properly if you are using the product in an extremely high or low humidity environment 186 Solve a problem Photo tray cannot engage Solution Remove the output tray and then replace it Push the output tray in as far as it will go Make sure the output is lowered all the way and lays flat Cause The output tray was not inserted all the way Photo tray cannot disengage Solution Push the output tray all the way down Cause The output tray was not lowered all the way Missing HP Photosmart Software Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Install the HP Photosmart Software e Solution 2 Turn on the product e Solution 3 Turn on the computer e Solution 4 Check the connection from the product to your computer Solution 1 Install the HP Photosmart Software Solution Install the HP Photosmart Software that came with the product If itis installed restart your computer To install the HP Photosmart Software 1 Insert the product CD ROM into your computer s CD ROM drive and then start the Setup program 2 When prompted click Install More Software to install the HP Photosmart Software 3 Follow the onscreen instructions an
60. key use the arrow buttons to highlight Done on the visual keyboard 7 Press OK again to confirm The product will attempt to connect to the SSID If a message says you entered an invalid WEP key check the key you wrote down for your new network follow the prompts to correct the WEP key and then try again 8 When the product connects successfully to the network go to your computer to install the software E NOTE You can print the Wireless Network Test report at the end of a successful Wireless Setup Wizard connection which can help identify any potential future issues with the network setup Related topics e Install the software for a network connection Install the software for a network connection Use this section to install the HP Photosmart software on a computer connected to a network Before you install the software make sure you have connected the HP Photosmart to a network Add the HP Photosmart to a network 9 m a d E To rr D ZE 0 y Sy O a O o 3 D r Chapter 2 E NOTE 1 If your computer is configured to connect to a series of network drives make sure that your computer is currently connected to these drives before installing the software Otherwise the HP Photosmart software installer might try to use one of the reserved drive letters and you will not be able to access that network drive on your computer NOTE 2 Installation time can range from 20 to 45 minutes dependin
61. likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Load paper in the input tray e Solution 2 Check the sending fax machine for problems Solution 1 Load paper in the input tray Solution Make sure you have paper loaded correctly If you have Backup Fax Reception enabled the product might have stored the fax in memory upon reception After you have correctly loaded the paper in the input tray the product automatically begins printing all the unprinted faxes from memory in the order they were received If you do not have Backup Fax Reception enabled or if the fax was not stored in memory for some reason for example if the product was out of memory you will need to contact the sender and ask for the fax to be resent E 2 re O t a e v 2 O For more information see e Load media Cause The paper was not loaded correctly in the input tray If this did not solve the issue try the next solution Solution 2 Check the sending fax machine for problems Solution Check with the sender to find out how many pages were sent The sending fax machine might have failed to feed each page of the original Cause The sending fax machine was having problems Faxes are received but do not print Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If
62. memory To clear the memory you can also delete the faxes stored in memory by turning off the product Cause The memory of the product was full If this did not solve the issue try the next solution Solution 6 Check for error messages on the display Solution If an error condition exists that is preventing the product from printing faxes review the display for information on the error condition Make sure e The product is on Press the On button to turn on the product e The product is set up correctly for faxing See the printed documentation for more information e There is paper loaded in the input tray e There is no paper jam e The print carriage is not stalled or blocked Turn off the product remove any objects that are blocking the print cartridge carriage including any packing materials and then turn on the product again e The print cartridge door is closed If not close the print cartridge door as shown below 170 Solve a problem E NOTE Ifthe product has an alignment message you might be able to press the button next to OK to clear the message and resume faxing After you resolve any problems found the product can begin answering incoming fax calls Cause Anerror condition was preventing the product from receiving faxes and Backup Fax Reception was set to Off Pages of a fax received are missing Try the following solutions to resolve the issue Solutions are listed in order with the most
63. nepiPaddov Tia nepioadtepes nAnpoopies ons pe TO NOU Upopche va onoppluere TIG AXPNOTEG OUOKEUEG YIA AVAKUKAWON ENIKOIVWV OTE pE TIG KATA TONOUG aPLOdiEG APXEG 1 HE TO kat otnpa aNd To onoio ayopdcate To npo v 5 gt E lt lt wi A hullad kanyagok kezel se a maganhaztartasokban az Eur pai Uni ban Ez a szimb lum amely a term ken vagy annak csomagol s n van felt ntetve azt jelzi hogy a term k nem kezelhet egy tt az egy b h ztart si hullad kkal Az On feladata hogy a k sz l k hullad kanyagait eljuttassa olyan kijel lt gy jt helyre amely az elektromos hullad kanyagok s az elektronikus berendez sek jrahasznos t s val foglalkozik A Fulladebanyaacl elk l n tett gydjt se s jrahasznos t sa hozz j rul a term szeti er forr sok meg rz s hez egy ttal azt is biztos tja hogy a hullad k jrahasznos t sa az eg szs gre s a E nem rtalmas m don t rt nik Ha t j koztat st szeretne kapni azokr l a helyekr l ahol leadhatja djrahasznositasra a hullad kanyagokat forduljon a helyi nkorm nyzathoz a h ztart si hullad k begy jt s vel foglalkoz v llalathoz vagy a term k forgalmaz j hoz Magyar Lietot ju atbr vo an s no neder g m ier c m Eiropas Savien bas priv taj s m jsaimniec b s Sis simbols uz ier ces vai t s iepakojuma nor da ka o ier ci nedr kst izmest kop ar p r jiem m jsaimniec bas atkritumiem J s esat atbild gs par atbr vo
64. not snapped completely down 5 Press down on any cartridges that are sticking up They should snap down into place 6 Ifan ink cartridge was sticking up and you were able to snap it back down into place close the ink cartridge access door and check if the error message has gone away e If the message has gone away stop troubleshooting here The error has been resolved e If the message has not gone away proceed to the next step e If none of the ink cartridges were sticking up proceed to the next step 7 Locate the ink cartridge that is indicated in the error message and then press the tab on the ink cartridge to release it from the slot 196 Solve a problem 8 Press the ink cartridge back down into place The tab should make a snapping noise when the ink cartridge is correctly seated If the ink cartridge did not make a Snapping noise the tab might need to be readjusted 9 Remove the ink cartridge from the slot 10 Gently bend the tab away from the ink cartridge A CAUTION Be careful not to bend the tab out more than about 1 27 cm 0 5 inches 11 Reinstall the ink cartridge It should now snap down into place Solve a problem 12 Close the ink cartridge access door and check if the error message has gone away 13 If you still receive the error message turn the product off and then on again Cause The indicated ink cartridges were not installed correctly If this did not solve the issue try the next s
65. on the line The phone line is silent during fax transmission Related topics e Stop the current job 84 Fax 11 Save photos e Save photos to your computer e Back up photos to a USB storage device Save photos to your computer To save photos 1 Insert memory Vu O wel Oo bs Q Ou gt ul N C vs A oo demm WE d i 1 Memory Stick Memory Stick Pro Memory Stick Select Memory Stick Magic Gate Memory Stick Duo or Pro Duo adapter optional Memory Stick Pro HG Duo adapter optional or Memory Stick Micro adapter required 2 MultiMediaCard MMC MMC Plus Secure MultiMedia Card MMC Mobile RS MMC adapter required Secure Digital SD Secure Digital Mini adapter required Secure Digital High Capacity SDHC TransFlash MicroSD Card adapter required or xD Picture card CompactFlash CF types and II Front USB port Pictbridge For digital cameras and removable drives 2 Save photos A Highlight Save and press OK E NOTE If productis network connected a list of available computers appears Select computer to which you want to transfer photos and then continue to next step 3 Follow Prompts A Follow onscreen prompts on computer to save photos to computer Related topics e Stop the current job Save photos 85 Chapter 11 Back up photos to a USB storage device To back up photos 1 Insert memory a Insert a memo
66. output on the display before starting the copy 72 E NOTE To ensure an accurate preview change the paper size and type to reflect the actual paper you have loaded in the input tray If you use the Automatic settings the onscreen preview might not accurately represent the output Instead the preview will reflect what the output would be if the default paper type and size were loaded in the input tray Previews appear when you select Preview on the Copy Menu or when you use the crop feature to specify a specific area of the original to copy To preview your copy from the control panel 1 2 Press OK when Copy is highlighted on the Home Screen Press the Menu button to select Copy Settings E Change copy settings on the product to accurately reflect the copy you want to make Press the down arrow button to highlight Preview and then press OK An image on the display shows how your copy will print Press Start Copy to accept the preview and begin copying Related topics Copy Change the copy settings 8 EE HP Photosmart Premium Fax C309b series E NOTE To make copies the HP Photosmart and computer must be connected and turned on The HP Photosmart Software must also be installed and running on your computer prior to copying Refer to the label in the cartridge access area to determine the model number e Copy text or mixed documents e Stop the current job Copy text or mixed documents To make a copy t
67. press OK Q Highlight 1 Sided Original 2 Sided Copy and press OK d Specify number of copies LI Press up arrow button or use keypad to increase number of copies e Start copy LI Press Start Copy 2 sided original to 2 sided copy a Load paper LI Load full size paper in the main input tray b Load original Q Slide original with print side up into document feeder tray until the product detects the pages Q Slide paper width guide inward until it stops at edge of paper c Specify 2 sided option LI Press 2 Sided on control panel Q Highlight Copy and press OK Q Highlight 2 Sided Original 2 Sided Copy and press OK d Specify number of copies LI Press up arrow button or use keypad to increase number of copies e Start copy LI Press Start Copy 2 sided original to 1 sided copy a Load paper LI Load full size paper in the main input tray Copy text or mixed documents 69 Chapter 7 b Load original Q Slide original with print side up into document feeder tray until the product detects the pages LI Slide paper width guide inward until it stops at edge of paper c Specify 2 sided option LI Press 2 Sided on control panel Q Highlight Copy and press OK Q Highlight 2 Sided Original 1 Sided Copy and press OK d Specify number of copies LI Press up arrow button or use keypad to increase number of copies e Start copy LI Press Start Copy Related topics e Change the copy settin
68. print job if the margins are not satisfactory and then adjust the margins in your software application Cause The margins were not set correctly in your software application If this did not solve the issue try the next solution Solution 2 Verify the paper size setting Solution Verify that you have selected the proper paper size setting for your project Make sure that you have loaded the correct paper size in the input tray Cause The paper size setting might not have been set correctly for the project you were printing If this did not solve the issue try the next solution Solution 3 Load the stack of paper correctly Solution Remove the stack of paper from the input tray reload the paper and then slide the paper width guide inward until it stops at the edge of the paper For more information see s Load media Cause The paper guides were not positioned correctly A blank page came out while printing Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Remove any extra pages or lines at the end of the document e Solution 2 Load paper in the input tray Solution 1 Remove any extra pages or lines at the end of the document Solution Open the document file in your software application and remove any extra pag
69. printhead 1 Make sure that the product is turned on 2 Open the ink cartridge door GA lt o Q CO O OD 208 Solve a problem 5 Remove the printhead by lifting it straight up 6 Clean the printhead There are three areas of the printhead that need to be cleaned the plastic ramps on both sides of the ink nozzles the edge between the nozzles and the electrical contacts and the electrical contacts Plastic ramps on the sides of the nozzles NO Edge between nozzles and contacts OO Electrical contacts re O t Si e v Ea A CAUTION Touch the nozzle and the electrical contact areas only with cleaning materials and not with your finger To clean the printhead a Lightly dampen a clean lint free cloth and wipe the electrical contact area from the bottom to the top Do not go past the edge between the nozzles and the electrical contacts Clean until no new ink shows on the cloth b Use a fresh lightly dampened lint free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts Errors 209 Chapter 13 H c Use afresh lightly dampened lint free cloth to wipe the plastic ramps on both sides of the nozzles Wipe away from the nozzles d Wipe the previously cleaned areas dry with a dry lint free cloth before proceeding to the next step 7 Clean the electrical contacts inside the product
70. see if the print quality problem still exists To print a print quality report 1 Load letter or A4 unused plain white paper into the input tray 2 Press Setup 3 Press the down arrow button to highlight Tools and then press OK 4 Press the down arrow button to highlight Print Quality Report and then press OK The product prints a print quality report that you can use to diagnose print quality issues To evaluate the print quality report 1 Check the ink levels shown on the page If a cartridge shows very low ink levels and you find the print quality unacceptable consider replacing that ink cartridge Print quality typically deteriorates as cartridges run out of ink NOTE 1 Ifthe print quality report is not legible you can check the estimated ink levels from the control panel or HP Photosmart Software NOTE 2 Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable 2 Look at the color bars in the middle of the page The bars should have sharp edges and be solid extending with uniform color all the way across the page Color bars expected result e If any of the color bars are irregularly streaked lighter on one side or contain one or more streaks of a different color refer to th
71. set up the product properly for faxing based on the equipment and services you have on the same phone line as the product For more information see Set up the HP Photosmart for faxing Then run a fax test to check the status of the product and to make sure you set it up properly To test your fax setup from the control panel 1 Load letter or A4 unused plain white paper into the input tray 2 Press Setup 3 Press the down arrow button to highlight Tools and then press OK 4 Press the down arrow button to highlight Run Fax Test and then press OK The HP Photosmart displays the status of the test on the display and prints a report Fax troubleshooting 147 Chapter 13 5 Review the report e Ifthe test passes and you are still having problems faxing check the fax settings listed in the report to verify the settings are correct A blank or incorrect fax setting can cause problems faxing e Ifthe test fails review the report for more information on how to fix any problems found 6 After you pick up the fax report from the HP Photosmart press OK If necessary resolve any problems found and rerun the test The product prints a report with the results of the test If the test fails review the report for information on how to fix the problem For more information see e The fax test failed Cause The product was not set up properly for faxing If this did not solve the issue try the next solution Solution 2 Tur
72. shared voice fax line with answering machine 1 Remove the white plug from the port labeled 2 EXT on the back of the HP Photosmart 2 Unplug your answering machine from the telephone wall jack and connect it to the port labeled 2 EXT on the back of the HP Photosmart NOTE If you do not connect your answering machine directly to the HP Photosmart fax tones from a sending fax machine might be recorded on your answering machine and you probably will not be able to receive faxes with the HP Photosmart Finish setting up the HP Photosmart pP 8 Using the phone cord supplied in the box with the HP Photosmart connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP Photosmart NOTE Ifyou do not use the supplied cord to connect from the telephone wall jack to the HP Photosmart you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office Optional If your answering machine does not have a built in phone for convenience you might want to connect a phone to the back of your answering machine at the OUT port E NOTE If your answering machine does not let you connect an external phone you can purchase and use a parallel splitter also known as a coupler to connect both the answering machine and telephone to the HP Photosmart You can use standard phone cords for these connections
73. situation happened before e Can you re create it e Did you add any new hardware or software to your computer at about the time that this situation began o Did anything else occur prior to this situation such as a thunderstorm product was moved etc For the list of support phone numbers see Support phone numbers Support phone numbers The support phone numbers and associated costs listed here are those in effect at the time of publication and are applicable only for calls made on a land line Different rates may apply for mobile phones For the most current HP list of telephone support numbers and call costs information see www hp com support Solve a problem www hp com support Africa English speaking Afrique francophone 021 672 280 Argentina Buenos Aires Argentina Australia Australia out of warranty 0 145 p m 17212049 Cal Belgi 32 070 300 005 0 174 0 174 Brasil Sao Paulo Brasil Canada 1 800 474 6836 1 800 hp invent Central America amp The www hp com support Caribbean Chile 800 360 999 ch 1068687980 D 800 810 3888 Colombia Bogota 571 606 9191 Colombia 01 8000 51 4746 8368 Costa Rica 0 800 011 1046 Ceska republika 810 222 222 Danmark 45 70 202 845 0 25 DKK 1 999 119 800 711 2884 1 800 225 528 800 711 2884 Ecuador Andinatel Ecuador Pacifitel 02 6910602 El Salvador 800 6160 Espana 34 902 010 059 0 078 France 33 0892 69 60 22 0 337 49 01805
74. the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Clear any paper jams and make sure paper is loaded in the input tray e Solution 2 Check for error messages on the display Fax troubleshooting 171 GA lt D D o en o D 3 Chapter 13 Solution 1 Clear any paper jams and make sure paper is loaded in the input tray Solution The product might have a paper jam or be out of paper If you have Backup Fax Reception enabled the product might have stored the fax in memory upon reception After clearing the paper jam or loading paper in the input tray the product automatically begins printing all the unprinted faxes from memory in the order they were received If you do not have Backup Fax Reception enabled or if the fax was not stored in memory for some reason for example if the product was out of memory ask the sender to resend the fax For more information see e Load media Cause The product had a paper jam or was out of paper If this did not solve the issue try the next solution Solution 2 Check for error messages on the display Solution If an error condition exists that is preventing the product from printing faxes review the display for information on the error condition Make sure e The product is on Press the On button to turn on the product e The product is set up correctly for faxing See the printed documentation
75. the issue try the next solution Fax troubleshooting 163 Chapter 13 Solution 4 If you have a computer dial up modem on the same phone line as the product make sure the modem software is not intercepting the fax Solution If you have a computer dial up modem on the same phone line as the product check to make sure that the software that came with your modem is not set to receive faxes automatically Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes which prevents the product from receiving fax calls Cause You had a computer dial up modem on the same phone line as the product If this did not solve the issue try the next solution Solution 5 If you have an answering machine on the same phone line as the product record a new outgoing message Solution Disconnect the answering machine and then try receiving a fax If faxing is successful without the answering machine the answering machine might be causing the problem Reconnect the answering machine and record your outgoing message again e Record a message that is approximately 10 seconds in duration e Speak slowly and at a low volume when recording your message e Leave at least 5 seconds of silence at the end of the voice message e There should be no background noise when recording this silent time Cause If you had an answering machine on the same phone line with the product you might have had one of the follow
76. the product and your computer for 60 seconds then turn them both on and try printing again Cause There was no available memory in the product If this did not solve the issue try the next solution Solution 2 Print a previously saved version of the document Solution Try printing another document from the same software application If this works then try printing a previously saved version of the document that is not corrupt Cause The document was corrupt The pages in my document came out in the wrong order Solution Printthe document in reverse order When the document finishes printing the pages will be in correct order To print a multiple page document in reverse order 1 2 3 4 Si Make sure you have paper loaded in the input tray On the File menu in your software application click Print Make sure the product is the selected printer Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Advanced tab In the Layout Options area select Front to Back in the Page Order option E 2 re O t a e 2 O E NOTE If you set your document to print on both sides of the page the Front to Back option is not available Your document will automatically print in the correct order Click OK and then click Print or OK in the Print dialog box E
77. this did not solve the issue try the next solution Solution 2 Make sure that the original is placed correctly on the glass Solution Load the original print side down on the right front corner of the glass as shown below 144 Solve a problem E NOTE You cannot use the document feeder tray with the Fit to Page feature To use the Fit to Page feature the original must be placed print side down on the right front corner of the glass Cause The original was placed incorrectly on the glass or in the document feeder tray If this did not solve the issue try the next solution Solution 3 Wipe the glass and the back of the document lid Solution Turn off the product unplug the power cord and then use a soft cloth to wipe the glass and the back of the document lid Cause Debris might have been stuck on the glass or on the back of the document lid The product interprets anything it detects on the glass as part of the image E 2 2 O t a e v 2 O The printout is blank Solution Load the original on the glass or in the document feeder tray e Ifyou are loading your original on the glass place it print side down on the right front corner as shown below To copy a photo position the photo so that the long edge of the photo is along the front edge of the glass Copy troubleshooting 145 Chapter 13 e Ifyou are loading your original in the document feeder tray place the paper with the print side up i
78. this time you might turn the product off Cause You pressed the On button too quickly If this did not solve the issue try the next solution Solution 4 Contact HP to replace the power supply Solution Contact HP support to request a power supply for the product Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The power supply was not intended for use with this product Setup troubleshooting 95 GA lt e xe Lo o D 3 Chapter 13 If this did not solve the issue try the next solution Solution 5 Contact HP support for service Solution If you have completed all of the steps provided in the previous solutions and are still having a problem contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for technical support Cause You might need assistance to enable the product or software to function properly connected the USB cable but am having problems using the product with my computer Solution You must first install the software that came with the product before connecting the USB cable During installation do not plug in the USB cable until prompted by the onscreen instructions Once you have installed the software plug one end of the USB cable into the back of your computer and the other into the back of
79. vivid color bolder blacks and dry faster than ordinary plain papers Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers To order HP papers and other supplies go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page E NOTE At this time some portions of the HP Web site are available in English only Recommended printable CD DVD discs If you want the best print quality HP recommends using HP discs that are specifically designed for the type of project you are printing Depending on your country region some of these might not be available HP Inkjet Printable CD DVD Discs e HP Inkjet Printable CD and DVD optical discs are offered in both white and silver matte finishes Personalize CDs and DVDs with titles graphics or photos by printing directly on the discs Load media A Do one of the following dl d re CH Q oa Load 10 x 15 cm 4 x 6 inch paper a Raise photo tray lid Q Raise photo tray lid and slide paper width guide outwards Load media 37 Chapter A b Load paper Q Insert stack of photo paper into photo tray with short edge forward and print side down Q Slide stack of paper forward until it stops E NOTE Ifthe photo paper you are using has perforated tabs load photo paper so that tabs are closest to you LI Sl
80. vn ch dat hodin re ln ho asu nebo nastaven v robku Baterie je navr ena tak aby vydr ela celou ivotnost v robku Jak koliv pokus o opravu nebo v m nu baterie by m l prov st kvalifikovan servisn technik Cesky EU s batteridirektiv Produktet indeholder et batteri som bruges til at vedligeholde dataintegriteten for realtidsur eller produktindstillinger og er beregnet til at holde i hele produktets levetid Service p batteriet eller udskiftning b r foretages af en uddannet servicetekniker Dansk Richtlijn batterijen voor de Europese Unie Dit product bevat een batterij die wordt gebruikt voor een juiste tijdsaanduiding van de klok en het behoud van de productinstellingen Bovendien is deze ontworpen om gedurende de levensduur van het product mee te gaan Het onderhoud of de vervanging van deze batterij moet door een gekwalificeerde onderhoudstechnicus worden uitgevoerd Nederlands Euroopa Liidu aku direktiiv Toode sisaldab akut mida kasutatakse reaalaja kella andme htsuse v i toote s tete s ilitamiseks Aku on valmistatud kestma terve toote kasutusaja Akut tohib hooldada v i vahetada ainult kvalifitseeritud hooldustehnik Eesti Euroopan unionin paristodirektiivi T m laite sis lt pariston jota k ytet n reaaliaikaisen kellon tietojen ja laitteen asetusten s ilytt miseen Pariston on suunniteltu kest v n laitteen koko k ytt i n ajan Pariston mahdollinen korjaus tai vaihto on j tett v p te
81. your home or office setup is not described in this section set up the HP Photosmart as you would a regular analog phone Make sure you use the phone cord supplied in the box to connect one end to your telephone wall jack and the other end to the port labeled 1 LINE on the back of the HP Photosmart If you use another phone cord you might experience problems sending and receiving faxes Other equipment services sharing Recommended fax setup for parallel Recommended fax setup for serial your fax line type phone systems type phone systems e None Case A Separate fax line no voice calls Case A Separate fax line no voice calls You answered No to all questions received received f DSL service Case B Set up the HP Photosmart with Case B Set up the HP Photosmart with You answered Yes to question 1 only DSL DSL PBX or ISDN system Case C Set up the HP Photosmart with Case C Set up the HP Photosmart with y You answered Yes to question 2 only a PBX phone system or an ISDN line a PBX phone system or an ISDN line E Distinctive ring service Case D Fax with a distinctive ring service Case D Fax with a distinctive ring S You answered Yes to question 3 only on the same line service on the same line Voice calls Case E Shared voice fax line Case E Shared voice fax line You answered Yes to question 4 only Voice calls and voice mail service Case F Shared voice fax line with voice Case F Shared voice
82. 00 gsm Envelopes 20 to 24 Ib 75 to 90 Up to 15 Fee 5 x 7 inch 13 x 18 cm 145 Ib Up to 20 Photo paper 236 gsm 4 x 6 inch 10 x 15 cm 145 Ib Up to 20 Up to 20 Photo paper 236 gsm 4 x 12 inch 10 x 30 cm Up to 40 Panorama Photo paper 226 Technical information continued Document feeder Type Paper weight Input tray Output trayt Photo tray tray 8 5 x 11 inch 216 x 279 n a Up to 40 25 n a n a mm Photo paper Maximum capacity t Output tray capacity is affected by the type of paper and the amount of ink you are using HP recommends emptying the output tray frequently FAST DRAFT print quality mode requiresthe extender tray to be extended and the end tray rotated up Without the end tray rotated up both letter and legal sized paper will fall on the first sheet O Kai W i E pam O Mes Wel c s oO O H NOTE Fora complete list of supported media sizes see the printer driver Two sided printing accessory paper specifications Paper Letter 8 5 x 11 inches 60 to 90 g m 16 to 24 Ib Executive 7 25 x 10 5 inches A4 210 x 297 mm A5 148 x 210 mm Brochure paper Letter 8 5 x 11 inches Up to 180 g m 48 Ib bond A4 210 x 297 mm Cards and photos 4 x 6 inches Up to 200 g m 110 Ib index 5 x 8 inches 10x 15cm A6 105 x 148 5 mm Hagaki 100 x 148 mm Alignment skew e 006 mm mm on plain paper 2nd side NOTE Media type availability varies by coun
83. 1 Press Setup 2 Press the down arrow button to highlight Advanced Fax Setup and then press OK The Advanced Fax Setup menu appears 3 Press the down arrow button to highlight Error Correction Mode and then press OK The Error Correction Mode menu appears 4 Press the down arrow button to highlight Off or On 5 Press OK Cause The phone line connection was noisy Phone lines with poor sound quality noise can cause faxing problems If this did not solve the issue try the next solution Solution 3 Verify multiple pages are not being picked up from the document feeeder Solution Printa Last Transaction report to verify the number of pages that were sent If two or more pages stuck together and were fed into the document feeder tray at the same time the number of pages in the report would not match the actual number of pages If the number of pages listed in the report does not match the actual number of pages you might need to clean the separator pad in the automatic document feeder To print a Last Transaction report 1 Press Setup 2 Press the down arrow button until Print Report is highlighted and then press OK 3 Press the down arrow button until Last Transaction is highlighted and then press OK E 2 re O t a e v 2 O Cause Two or more pages were fed through the document feeder tray at the same time The quality of the fax sent is poor Try the following solutions to res
84. 159 172 troubleshoot 146 file invalid name 189 supported formats 189 unreadable 188 firmware revision mismatch 185 fit to page fails 144 FoIP 182 18 25 173 H hardware test fax 178 improper shutdown 193 ink drying time 193 low 130 streaks on the back of paper 123 ink cartridges damaged 195 error message 216 error messages 193 HP ink depleted 207 incompatible 194 incorrect 194 216 missing 195 non HP ink 206 previously used 207 ink levels icons 33 interface card 6 Internet fax using 182 invalid file name 189 IP phone 182 ISDN line set up with fax 16 L labels specifications 226 legal paper specifications 226 letter paper specifications 226 line condition test fax 181 M margins incorrect 130 memory cards digital camera cannot read 132 error message 190 file unreadable 188 HP Photosmartcannot read 132 photos missing 188 troubleshoot 132 missing information from copy 143 ink cartridge 195 text from scan 137 modem See computer modem N network interface card 6 security 8 241 P paper recommended types 36 specifications 226 tips 41 parallel phone system 12 PBX system set up with fax 16 PC modem See computer modem phone cord check 179 connection failure 179 phone support 91 phone support period period for support 91 photo paper recommended types 35 specifications 226 photos missing 188 poor fax printout quality 107 poor print quality fax 157 poor printout qualit
85. Accessories Click System Tools and then click Disk Cleanup The Disk Cleanup analyzes the hard drive and then presents a report with a list of components to delete Select the appropriate check boxes to remove the unnecessary components More information about the Disk Cleanup utility The Disk Cleanup utility frees hard disk space on your computer by doing the following e Deleting temporary Internet files e Deleting downloaded program files e Emptying the Recycle Bin e Deleting files from your temporary folder e Deleting files created by other Windows tools e Removing optional Windows components that you do not use After selecting the components to remove click OK all the software To install the software a b 6 Try Cause Insert software CD into the CD ROM drive of the computer The software installation will start automatically E NOTE Ifthe installation does not run automatically from the Windows Start menu click Start Search or Run In the Start Search or Run dialog box type d setup exe and then press Enter If your CD ROM drive is not assigned to drive letter D enter the appropriate drive letter Follow the prompts on the computer screen to install the software using the product again The source of the error was unknown Solve a problem The registration screen does not appear Solution You can access the registration Sign up now screen from the Windows taskbar by clicking Start poi
86. Cc e Turn off programs that run in the background On the Windows taskbar click Start Settings Control Panel or just Control Panel Double click Add Remove Programs or click Uninstall a program Remove all the items that are related to the HP Photosmart Software A CAUTION Ifthe computer is manufactured by HP or Compaq do not remove any applications other than those listed below e HP Imaging device functions e HP Document Viewer e HP Photosmart Essential e HP Image Zone e HP Photo and imaging gallery e HP Photosmart Officejet Deskjet with the product name and software version number e HP Software update e HP Share to Web e HP Solution Center e HP Director e HP Memories Disk Greeting Card Creator 32 Go to C Program Files HP orC Program Files Hewlett Packard for some older products and delete the Digital Imaging folder Go to C WINDOWS and rename the twain_32 folder to twain_32 old E 2 Fo O t a e v 2 O E NOTE When the computer is turned on a software group called the Terminate and Stay Resident TSR programs automatically loads These programs activate some of the computer utilities such as the anti virus software but are not required for the computer to function Occasionally TSR s prevent the HP software from loading so that it does not install properly In Windows Vista and Windows XP use the MSCONFIG utility to prevent TSR programs and services from starting up Se
87. DHC TransFlash MicroSD Card adapter required or xD Picture card CompactFlash CF types and II Front USB port Pictbridge For digital cameras and removable drives c Select photo LI LI LI Highlight View amp Print and press OK Highlight photo and press OK Increase number of copies and press OK d Change page layout LI U O O LI Press OK to preview print job Press Menu to change print settings Highlight Layout and press OK Highlight 10x15 on A4 and press OK Press Back e Print photo LI 48 Print Press Print Photos Related topics e Recommended papers for photo printing e Edit photos before printing e Stop the current job Print on a CD DVD A Do one of the following Print on a regular size CD DVD a Design label b Load CD DVD LY Remove CD DVD holder from the storage area LI Push CD DVD holder into CD DVD tray until lines on holder line up to green lines on tray Print on a CD DVD 49 Chapter 5 c Print on CD DVD LI Press OK to start print job d Return holder and close tray Print on a small size CD DVD a Design label b Load CD DVD LY Remove CD DVD holder from the storage area Q Flip CD DVD holder ring over CD DVD 50 Print c Print on CD DVD LI Press OK to start print job d Return holder and close tray Related topics e Recommended printable CD DVD discs e Stop the current job 51 Chapter 5 Print a
88. E port To set up the HP Photosmart on the same phone line as a computer with two phone ports 1 Remove the white plug from the port labeled 2 EXT on the back of the HP Photosmart 2 Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the HP Photosmart 3 Connect a phone to the OUT port on the back of your computer dial up modem 4 Using the phone cord supplied in the box with the HP Photosmart connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP Photosmart NOTE If you do not use the supplied cord to connect from the telephone wall jack to the HP Photosmart you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 5 If your modem software is set to receive faxes to your computer automatically turn off that setting E NOTE Ifyou do notturn off the automatic fax reception setting in your modem software the HP Photosmart will not be able to receive faxes Set up the HP Photosmart for faxing 21 pL a d E To rr D ZE 0 y O rr O o 3 D r Chapter 2 6 Now you need to decide how you want the HP Photosmart to answer calls automatically or manually e
89. Eye Removal Turns the Red eye Removal feature on or off The setting applies to all the photos in the print queue 11 This feature is not supported 12 Quick Forms Prints a variety of blank forms such as school paper music paper mazes and checklists 13 Auto Answer Turns the Auto Answer feature on or off The recommended setting varies depending on the services and equipment on your phone line 14 Keypad Enters fax numbers values or text 15 On Turns the product on or off When the product is off a minimal amount of power is still used To completely remove power turn off the product then unplug the power cord 16 Wireless network indicator light Indicates that the Wireless Radio is on 17 Bluetooth indicator light Indicates that the Bluetooth Radio is on 18 Space Enters spaces and pound signs for fax related tasks 19 Symbols Enters symbols and asterisks for fax related tasks 20 Start Fax Sends or receives a black and white or color fax 21 CD DVD access door handle Lowers the CD DVD tray 22 Start PC Copy Starts a black and white or color copy from your computer 23 Start Scan Opens the Scan Menu where you can select a destination for your scan 24 Print Photos Prints the photos selected on your memory card If no photos are currently selected the product prints the photo currently showing on the display 25 Cancel Stops the current operation 26 Help Provides help about the curre
90. Fax and wait for tone c Enter number Fax 2 sided document a Load original LI Remove any staples or clips from the original document Q Slide original with print side up into document feeder tray until the product detects the pages 80 Fax Q Slide paper width guide inward until it stops at edge of paper b Specify 2 sided option LI Press 2 Sided on control panel Q Highlight Fax Send and press OK Q Highlight 2 Sided Original and press OK c Press Start Fax and wait for tone d Enter number Alternate methods of faxing e Initiate a fax from your phone e Send a fax to multiple recipients e Schedule a fax to send later e Setup and use speed dial Initiate a fax from your phone Sending a fax manually allows you to make a phone call and talk with the recipient before you send the fax This is useful if you want to inform the recipient that you are going to send them a fax before sending it When you send a fax manually you can hear the dial tones telephone prompts or other sounds through the handset on your telephone This makes it easy for you to use a calling card to send your fax Depending on how the recipient has their fax machine set up the recipient might answer the phone or the fax machine might take the call If a person answers the phone you can speak with the recipient before sending the fax If a fax machine answers the call you can send the fax directly to the fax machine when you hear the fax tones fro
91. HP Photosmart Premium Fax C309 series Contents 10 11 12 13 HP Photosmart Premium Fax C309 series Help 3 Finish setting up the HP Photosmart Add the HP Photosmart to a neiwork cece ceeec cece eeee ence se eee ee eee ences eeseeeeaeeeseeeeaeeeaee essa eeseeeesaueeseeesaueeseeeeseeeseeeseeeeenees 5 Set up a Bluetooth ee nl e BEE 10 S t p the HP Photosmart TOF TAXING ence cecensaicccusevecstexcnseneeenseicias sine ae veunvalsuiccedexesceus den E E EESE E NAE aAA NEN SKADENE KSEE 12 Get to know the HP Photosmart PAING DAN ar E A esotencetenccaeast donesusec see ceeeetartoaateencesanuaseece 29 EENEG 31 Control panel features HP Photosmart Premium Fax C309b sees 32 Ber aere EE 33 Print EP VEE LOC UNS ites pete anise Seep RaR RAE EE N pct AEAN AEEA ee aohaaneientesdaieaa uaa E EAE 43 BFR MN ie 44 Pom ona EAR Bneneeeeteeente ee see a O eee ee ee eee eee eee ee ee 49 Pinta ChE AUIS RO Eeer 52 FA et CO AOC E 55 Print forms and templates QUICK Formel 56 Scan EECHER 61 Scan to a memory card or USB storage device ttrt rt rttnerEEntrEEnErEEanErn errn anneannem eenn 63 Copy Copy text Or mixed documents 67 Copy HP Photosmart Premium Fax C309b series COpy text OF MIXed COCUIMCINS E 73 Be Ua yO Eeer Z Fax SN ie A esa he sees ciate sates ce dete Seismic vega sca eosin E E ted do acide osreb and vade Sede sie sas nase ondcceseeees 79 FRCS E 84 Save photos Save photos to your eu e E EES 85 Back up photos t
92. If you set up the HP Photosmart to answer calls automatically it answers all incoming calls and receives faxes The HP Photosmart will not be able to distinguish between fax and voice calls in this case if you suspect the call is a voice call you will need to answer it before the HP Photosmart answers the call To set up the HP Photosmart to answer calls automatically turn on the Auto Answer setting e If you set up the HP Photosmart to answer faxes manually you must be available to respond in person to incoming fax calls or the HP Photosmart cannot receive faxes To set up the HP Photosmart to answer calls manually turn off the Auto Answer setting 7 Runa fax test If you pick up the phone before the HP Photosmart answers the call and hear fax tones from a sending fax machine you will need to answer the fax call manually Case l Shared voice fax line with answering machine 22 If you receive both voice calls and fax calls at the same phone number and you also have an answering machine that answers voice calls at this phone number set up the HP Photosmart as described in this section Back view of the HP Photosmart Telephone wall jack IN port on your answering machine OUT port on your answering machine Telephone optional Answering machine O a BR ww nN gt Use the phone cord supplied in the box with the HP Photosmart to connect to the 1 LINE port To set up the HP Photosmart with a
93. If your modem software is set to receive faxes to your computer automatically turn off that setting NOTE Ifyou do not turn off the automatic fax reception setting in your modem software the HP Photosmart will not be able to receive faxes 6 Turn off the Auto Answer setting 7 Runa fax test You must be available to respond in person to incoming fax calls or the HP Photosmart cannot receive faxes Additional fax setup information For additional fax setup information in specific countries regions see the Fax Configuration Web site listed below Austria www hp com at faxconfig Germany www hp com de faxconfig Switzerland French www hp com ch fr faxconfig 26 Finish setting up the HP Photosmart continued Switzerland German United Kingdom Spain The Netherlands Belgium France Belgium Dutch Portugal Sweden Finland Denmark Norway Ireland France Italy South Africa Poland Russia North America www hp com ch de faxconfig www hp com uk faxconfig www hp com es faxconfig www hp com nl faxconfig www hp com be fr faxconfig www hp com be nl faxconfig www hp com pt faxconfig www hp com se faxconfig www hp com fi faxconfig www hp com dk faxconfig www hp com no faxconfig www hp com ie faxconfig www hp com fr faxconfig www hp com it faxconfig www hp com za faxconfig www hp pl faxconfig www hp ru faxconfig www hp com us faxsetup Set up the HP Photosmart for faxing 27 E ul E O Pur
94. Likvidace vyslou il ho za zen u ivateli v dom cnosti v zem ch EU Tato zna ka na produktu nebo na jeho obalu ozna uje e tento produkt nesm byi likvidov n prostymi vyhozen m do b n ho domovn ho odpadu Odpov d te za to e vyslou il za zen bude p ed no k likvidaci do stanoven ch sb rn ch m st ur en ch k recyklaci vyslouzilych elektrick ch a elektronick ch za zen likvidace vyslou il ho za zen samostatn m sb rem a recyklac napom h zachov n p rodn ch zdroj a zaji uje e recyklace prob hne zp sobem chr n c m lidsk zdrav a ivotn prost ed Dal informace o tom kam m ete SC za zen p edat k recyklaci m ete z skat od ad m stn samospr vy od spole nosti prov d j c svoz a likvidaci domovn ho odpadu nebo v obchod kde jste produkt za oupi I Cesky Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU Dette symbol p produktet eller p dets emballage indikerer at produktet ikke m bortskaffes sammen med andet husholdningsaffald stedet er det dit ansvar at bortskaffe affaldsudstyr ved at aflevere det p dertil beregnede indsamlingssteder med henblik p genbrug af elektrisk og elektronisk affaldsudstyr Den separate indsamling og genbrug af dit affaldsudstyr p tidspunktet for bortskaffelse er med til at bevare naturlige ressourcer og sikre at genbrug finder sted p en made der beskytter menneskers helbred samt milj
95. Look at the alignment pattern above the color bars The lines should be straight and sharp Alignment pattern expected result 116 Solve a problem e If the lines are jagged align the printer and then print this diagnostic page again Alignment pattern jagged lines d E NOTE If aligning the printer does not solve this print quality issue contact HP support for service Cause The printhead needed to be cleaned If this did not solve the issue try the next solution Solution 7 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem with the printhead Printouts are faded or have dull colors Try the following solutions if the colors in your printout are not as bright and intense as you expected e Solution 1 Make sure you are using genuine HP ink cartridges e Solution 2 Check the ink levels e Solution 3 Check the print settings e Solution 4 Check the paper type e Solution 5 Clean the printhead e Solution 6 Contact HP support E 2 re O T a e v 2 O Solution 1 Make sure you are using genuine HP ink cartridges Solution Check to see if your ink cartridges are genuine HP ink cartridges HP recommends that you use genuine HP ink cartridges Genuine HP ink cartridges are designed and tested with HP print
96. O fs ou ou a eb Je ES e O c ES du bs 5 LL Chapter 2 an KU F AU OD CG Q kel F OD ZE 0 y gt O rr e KU 3 i r 28 Finish setting up the HP Photosmart A Getto know the HP Photosmart e Printer parts e Control panel features e Control panel features HP Photosmart Premium Fax C309b series e Display icons Printer parts e Front view of the printer Automatic document feeder Control panel CD DVD tray access handle and CD DVD tray Photo tray Paper tray extender also referred to as the tray extender CD DVD holder and CD DVD holder storage area Paper width guide for the photo tray E ul E O O K eh eh m m SE ES gt O E O well oO DIr OO Ga M i gt Color graphics display also referred to as the display Val Output tray O Memory card slot for Secure Digital and xD cards Memory card slot for Memory Stick cards Photo light Memory card slot for CompactFlash cards N oO gt Front USB PictBridge port for your camera or other storage device Lid backing Lid Glass a oO oO N CO Cartridge door access handle Paper width guide for the main input tray N Main input tray also referred to as the input tray e Top and rear views o
97. Solution 2 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The ink cartridges were not intended for use in this product Incompatible printhead Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The printhead was not intended for use in this product or it was damaged Ink alert Solution When you receive an Ink Alert message you do not need to replace the indicated ink cartridge However the amount of ink might be low enough to cause poor print quality Follow any prompts on the display to continue A CAUTION HP recommends that you do not remove an ink cartridge until a replacement is ready to install If you have installed a refilled or remanufactured cartridge or a cartridge that has been used in another product the ink level indicator might be inaccurate or unavailable Ink level warnings and indicators provide estimates for planning purposes only When you receive an ink alert message consider having replacement ink cartridges available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable E 2 2 O t a e v 2 O For more
98. Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time af disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city okice your household waste disposal service or the shop where you purchased the product English Evacuation des quipements usag s par les utilisateurs dans les foyers priv s au sein de l Union europ enne La pr sence de ce symbole sur le produit ou sur son emballage indique que vous ne pouvez pas vous d barrasser de ce produit de la m me fa on que vos d chets courants Au contraire vous tes responsable de l vacuation de vos quipements usag s et cet effet vous tes tenu de les remettre un point de collecte agr pour le recyclage des quipements lectriques et lectroniques usag s Le tri l vacuation et le recyclage s par s de vos quipements usag s permettent de pr server les ressources naturelles et de s assurer que ces quipements sont recycl s dans le respect de la s
99. a replacement cartridge available to avoid possible printing delays You do not need to replace the cartridges until print quality becomes unacceptable For more information see e Check the estimated ink levels E 2 re O t a e v 2 O Cause The ink cartridges might have insufficient ink If this did not solve the issue try the next solution Solution 5 Check the print settings Solution Check the print settings e Check the print settings to see if the color settings are incorrect For example check to see if the document is set to print in grayscale Or check to see if advanced color settings such as saturation brightness or color tone are set to modify the appearance of colors e Check the print quality setting and make sure it matches the type of paper loaded in the product You might need to choose a lower print quality setting if colors are running into each other Or choose a higher setting if you are printing a high quality photo and then make sure photo paper such as HP Advanced Photo Paper is loaded in the input tray E NOTE On some computer screens colors might appear differently than they do when printed on paper In this case there is nothing wrong with the product print settings or ink cartridges No further troubleshooting is required Cause The print settings were set incorrectly Print quality troubleshooting 103 Chapter 13 If this did not solve the issue try the next s
100. ady transferred the files to your computer try printing those files by using the product software The copies might not be damaged Cause Some of the files on the inserted memory card or attached storage device were damaged If this did not solve the issue try the next solution Solution 2 Reformat the memory card in your digital camera Solution Check the computer screen for an error message telling you that the images on the memory card are corrupted If the file system on the card is corrupt reformat the memory card in your digital camera Errors 189 Chapter 13 A CAUTION Reformatting the memory card will delete any photos stored on the card If you have previously transferred the photos from your memory card to a computer try printing the photos from the computer Otherwise you will need to retake any photos you might have lost Cause The memory card file system was corrupted General user messages The following is a list of messages related to common user errors e Memory card error e Cannot crop e Out of disk space e Card access error e Use only one card ata time e Card is inserted incorrectly e Card is damaged e Card is not fully inserted Memory card error Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e So
101. again E NOTE To check to see whether the software is running right click on the HP Digital Imaging Monitor icon in the system tray at the far right of the Windows taskbar Pick a device in the list and then click Display Status Cause The HP Photosmart Software was not running on your computer If this did not solve the issue try the next solution E 2 re O t a e v 2 O Solution 6 Make sure that the original is placed correctly Solution Load the original on the glass or in the document feeder tray e Ifyou are loading your original on the glass place it print side down on the right front corner as shown below To copy a photo position the photo so that the long edge of the photo is along the front edge of the glass Copy troubleshooting 141 Chapter 13 e Ifyou are loading your original in the document feeder tray place the paper with the print side up in the tray as shown below Place the pages in the tray so that the top of the document goes in first GA lt D D o o D 3 E NOTE Do not load photos in the document feeder tray to copy If you are copying a photo place it on the glass Cause The original was placed incorrectly on the glass or in the document feeder tray If this did not solve the issue try the next solution Solution 7 Wait for the product to finish other tasks Solution Check the On light If it is blinking the product is busy If the
102. al one time varies by model e Confirmation and activity reports e CCITT ITU Group 3 fax with Error Correction Mode e 33 6 Kbps transmission e 3seconds per page speed at 33 6 Kbps based on ITU T Test Image 1 at standard resolution More complicated pages or higher resolution take longer and use more memory e Ring detect with automatic fax answering machine switching Photo dpi Very Fine dpi Fine dpi Standard dpi Black 200 x 200 8 bit grayscale 300 x 300 200 x 200 200 x 100 Color 200 x 200 200 x 200 200 x 200 200 x 200 Print resolution To find out about the printer resolution see the printer software For more information see View the print resolution Ink cartridge yield Visit www hp com go learnaboutsupplies for more information on estimated cartridge yields Environmental product stewardship program Hewlett Packard is committed to providing quality products in an environmentally sound manner Design for recycling has been incorporated into this product The number of materials has been kept to a minimum while ensuring proper functionality and reliability Dissimilar materials have been designed to separate easily Fasteners and other connections are easy to locate access and remove using common tools High priority parts have been designed to access quickly for efficient disassembly and repair For more information visit HP s Commitment to the Environment Web site at www hp com hpinfo globalcitizenshi
103. ale ohutult Lisateavet selle kohta kuhu saate utiliseeritava seadme k itlemiseks viia saate k sida kohalikust omavalitsusest olmej tmete utiliseerimispunktist v i kauplusest kust te seadme ostsite Eesti H vitett vien laitteiden k sittely kotitalouksissa Euroopan unionin alueella T m tuotteessa tai sen pakkauksessa oleva merkint osoittaa ett tuotetta ei saa h vitt talousj tteiden mukana K ytt j n velvollisuus on huolehtia siit ett h vitett v laite toimitetaan s hk ja elektroniikkalaiteromun ker yspisteeseen H vitett vien laitteiden erillinen ker ys ja kierr tys s st luonnonvaroja N in toimimalla varmistetaan my s eia EES tavalla joka suojelee ihmisten terveytt ja ymp rist Saat tarvittaessa lis tietoja j tteiden kierratyspaikoista paikallisilta viranomaisilta jateyhtidilta tai tuotteen j lleenmyyj lt Anoppipn axpnotev cuckrueav omy Eupwnaikn Evwon To napov o p o o otov e oniiop D otn ouokevacia rou uno eiky ei OT TO ppol n aut Sev np nel va netaytei pa i pe d da o1kiakd anoppippata AvtiOeta euBUvN oag eivai va anoppiwete TIG axenotes ouoKeuts of pia koflopioufun Povada ou hee anoppipp twv yia THY avaKUkhwon ypnoTou NAEKTPIKOU Kal NAEkTPOVIKOU efonAIopOU H xwpioth oUAoyH Kal avakUKhwon Twv axpnotwy ouvokeuwy Do ouub he orn iarhpnon Twv puoikwv n pwv Kal om Siaopd ion OT Ba avakukhwGouv pe TETOIOV tp no worte va NpooTaTEvETAI n uyeia TWV avOpwnwy Kai to
104. all jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the HP Photosmart 3 Unplug your answering machine from the telephone wall jack and connect it to the OUT port on the back of your computer modem This allows a direct connection between the HP Photosmart and your answering machine even though the computer modem is connected first in line NOTE If you do not connect your answering machine in this way fax tones from a sending fax machine might be recorded on your answering machine and you might not be able to receive faxes with the HP Photosmart 4 Using the phone cord supplied in the box with the HP Photosmart connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP Photosmart NOTE If you do not use the supplied cord to connect from the telephone wall jack to the HP Photosmart you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 5 Optional If your answering machine does not have a built in phone for convenience you might want to connect a phone to the back of your answering machine at the OUT port E NOTE If your answering machine does not let you connect an external phone you can purchase and use a parallel splitter also known as a coupler to connect both the answering machine and telephone to
105. and is easy to purchase HP papers are designed for the best quality results In addition follow these tips Do not use paper that is too thin that has a slick texture or that stretches easily It can feed incorrectly through the paper path causing paper jams Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag Do not leave unused photo paper in the input tray The paper might start to curl which might reduce the quality of your printouts Curled paper can also cause paper jams Always hold photo paper by the edges Fingerprints on photo paper can reduce print quality Do not use paper that is heavily textured It can cause graphics or text to print improperly Do not combine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type Store printed photos under glass or in a storage book to prevent bleeding over time from high humidity dl d re Son e Q a Information on paper 41 Chapter A 0 CH VG D e D 2 O o 42 Paper basics o Print Print documents Print photos Print on a CD DVD Print a creative project De Es OI Print a Web page Print forms and templates Quick Forms
106. answers the call and hear fax tones from a sending fax machine you will need to answer the fax call manually Case F Shared voice fax line with voice mail If you receive both voice calls and fax calls at the same phone number and you also subscribe to a voice mail service through your telephone company set up the HP Photosmart as described in this section 18 Finish setting up the HP Photosmart E NOTE You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls You must receive faxes manually this means you must be available to respond in person to incoming fax calls If you want to receive faxes automatically instead contact your telephone company to subscribe to a distinctive ring service or to obtain a separate phone line for faxing Back view of the HP Photosmart Telephone wall jack NO Use the phone cord supplied in the box with the HP Photosmart to connect to the 1 LINE port To set up the HP Photosmart with voice mail 1 Using the phone cord supplied in the box with the HP Photosmart connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP Photosmart E NOTE If you do not use the supplied cord to connect from the telephone wall jack to the HP Photosmart you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your ho
107. ant humaine et de l environnement Pour plus d informations sur les lieux de collecte des quipements usag s veuillez contacter votre mairie votre service de traitement des d chets m nagers ou le magasin o vous avez achet le produit Fran ais Entsorgung von Elektroger ten durch Benutzer in privaten Haushalten in der EU Dieses Symbol auf dem Produkt oder dessen Verpackung gibt an dass das Produkt nicht zusammen mit dem Restm ll entsorgt werden darf Es obliegt daher Ihrer Verantwortung das Ger t an einer entsprechenden Stelle f r die Entsorgung oder Wiederverwertung von Elektroger ten aller Art abzugeben z B ein Wertstoffhof Die separate Sammlung und das Recyceln Ihrer alten Elektroger te zum Zeitpunkt ihrer Entsorgung tr gt zum Schutz der Umwelt bei und gew hrleistet dass sie auf eine Art und Weise recycelt werden die keine Gef hrdung f r die Gesundheit des Menschen und der Umwelt darstellt Weitere Informationen dar ber wo Sie alte Elektroger te zum Recyceln abgeben k nnen erhalten Sie bei den rtlichen Beh rden Wertstoffh fen oder dort wo Sie das Ger t erworben haben Smaltimento di apparecchiature da rottamare da parte di privati nell Unione Europea Guesto simbolo che appare sul prodotto o sulla confezione indica che il prodotto non deve essere smaltito assieme agli altri rifiuti domestici Gli utenti devono provvedere allo smaltimento delle apparecchiature da rottamare portandole al luogo di raccolta indicato pe
108. assigned your number a double ring pattern make sure Double Rings is selected as the Distinctive Ring setting E NOTE The product cannot recognize some ring patterns such as those with alternating short and long ringing patterns If you are having problems with a ring pattern of this type ask your phone company to assign a non alternating ring pattern If you are not using a distinctive ring service make sure that the Distinctive Ring setting on the product is set to All Rings Cause You had a special ring pattern for your fax phone number using a distinctive ring service through your telephone company and the Distinctive Ring setting on the product did not match If this did not solve the issue try the next solution Fax troubleshooting 165 Chapter 13 Solution 8 If you do not use a distintive ring service make sure the Distinctive Ring setting is set to All Rings Solution If you are not using a distinctive ring service make sure that the Distinctive Ring setting on the product is set to All Rings Cause The Distinctive Ring setting was not set to All Rings and you were not using a distinctive ring service If this did not solve the issue try the next solution Solution 9 Make sure other equipment on the phone line is not reducing the fax signal Solution If the product shares the same phone line with other types of phone equipment such as an answering machine a computer dial up modem or a multi port switc
109. ay not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation The product herewith complies with the requirements of the EMC Directive 2004 108 EC the Low Voltage Directive 2006 95 EC and the R amp TTE Directive 1999 5 EC and carries the CE Marking accordingly Additional Information 1 This product is assigned a Regulatory model number which stays with the regulatory aspects of the design The Regulatory Model Number is the main product identifier in the regulatory documentation and test reports this number should not be confused with the marketing name or the product numbers San Diego CA USA 20 June 2008 Local contact for regulatory topics only EMEA Hewlett Packard GmbH HQ TRE Herrenberger Strasse 140 71034 B blingen Germany www hp com go certificates US Hewlett Packard 3000 Hanover St Palo Alto 94304 U S A 650 857 1501 234 Technical information Regulatory wireless statements This section contains the following regulatory information pertaining to wireless products e Exposure to radio frequency radiation e Notice to users in Brazil e Notice to users in Canada e European Union regulatory notice e Notice to users in Taiwan E O Kai Wil E pam O Ae c s oO 0 Sg Exposure to radio frequency radiation Exposure to radio frequency radiation Caution The radiated output power of t
110. bars should have sharp edges and be solid extending with uniform color all the way across the page Print quality troubleshooting 125 Chapter 13 Color bars expected result e H any of the color bars are irregularly streaked lighter on one side or contain one or more streaks of a different color refer to the following steps Color bars irregularly streaked or faded bar top bar Color bars color mixing yellow bar contains magenta streaks GA lt e oO en o SE D 3 o Check the estimated ink levels in the cartridges o Remove the cartridge corresponding to the streaked bar and clean the cartridge electrical contacts o Reinstall the cartridge and make sure all of the cartridges are properly installed 126 Solve a problem o Clean the printhead and then print this diagnostic page again o If cleaning the printhead does not solve this print quality issue replace the cartridge corresponding to the streaked bar E NOTE If replacing the cartridge does not solve this print quality issue contact HP support for service e If any of the color bars show regular white streaks align the printer If the issue persists clean the printhead and then print this diagnostic page again E NOTE If cleaning the printhead does not solve this print quality issue contact HP support for service 3 Look at the large text above the alignment pattern The type should be sharp and clear Sample text area exp
111. ces to the wall jack where you plug in the HP Photosmart e If your country region is listed in the table below you probably have a parallel type telephone system In a parallel type phone system you are able to connect shared telephone equipment to the phone line by using the 2 EXT port on the back of the HP Photosmart E NOTE Ifyou have a parallel type phone system HP recommends you use the 2 wire phone cord supplied with the HP Photosmart to connect the HP Photosmart to the telephone wall jack Countries regions with a parallel type phone system Argentina Australia Brazil Canada Chile China Bui a SE d E m za D ZE 0 y o rr O o 3 D r Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela Vietnam If you are unsure which kind of telephone system you have serial or parallel check with your telephone company See the following sections to set up the HP Photosmart for faxing e Choose the correct fax setup for your home or office e Select your fax setup case e Additional fax setup information Choose the correct fax setup for your home or office To fax successfully you need to know what types of equipment and services if any share the same phone line with the HP Photosmart This is important because you might need to connect some of your existing off
112. ck Print 2 Make sure the product is the selected printer 3 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 4 Click the Features tab and then click the Printer Services button 5 Click the Estimated Ink Levels tab 6 Click Ink Cartridge Ordering Information The ink cartridge reorder numbers appear 7 Click Order Online HP sends detailed printer information including model number serial number and ink supply levels to an authorized online reseller The supplies you need are preselected you can change quantities add or remove items and then check out fe gt O D ms Q o D O Replace the cartridges To replace the cartridges 1 Check that power is on 2 Remove cartridge a Open the cartridge access door by lifting the blue access handles on the side of the product until the door locks into place 88 Work with cartridges Wait for print carriage to move to center of the product b Press tab on cartridge then remove it from slot Work with cartridges b Twist orange cap to snap it off A forceful twist may be required to remove the cap dn c Match color icons then slide cartridge into slot until it clicks into place Replace the cartridges 89 Chapter 12 he am e ay a det z LAN fe a
113. complaint with the FCC Your telephone company might make changes in its facilities equipment operations or procedures that could affect the proper operation of your equipment If they do you will be given advance notice so you will have the opportunity to maintain uninterrupted service If you experience trouble with this equipment please contact the manufacturer or look elsewhere in this manual for warranty or repair information Your telephone company might ask you to disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning This equipment may not be used on coin service provided by the telephone company Connection to party lines is subject to state tariffs Contact your state public utility commis sion public service commission or corporation commission for more information This equipment includes automatic dialing capability When programming and or making test calls to emergency numbers e Remain on the line and explain to the dispatcher the reason for the call e Perform such activities in the off peak hours such as early morning or late evening SC Note The FCC hearing aid compatibility rules for telephones are not applicable Ey to this equipment The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any message unless such message clearly
114. creative project A Do one of the following Print album pages a Load paper Q Load up to 13 x 18 cm 5 x 7 inch photo paper in photo tray or full size photo paper in main input tray b Insert memory C vs WEE d i 1 Memory Stick Memory Stick Pro Memory Stick Select Memory Stick Magic Gate Memory Stick Duo or Pro Duo adapter optional Memory Stick Pro HG Duo adapter optional or Memory Stick Micro adapter required 2 MultiMediaCard MMC MMC Plus Secure MultiMedia Card MMC Mobile RS MMC adapter required Secure Digital SD Secure Digital Mini adapter required Secure Digital High Capacity SDHC TransFlash MicroSD Card adapter required or xD Picture card CompactFlash CF types and II 4 Front USB port Pictbridge for digital cameras and removable drives c Select project type Q Highlight Create and press OK Q Highlight Album Pages and press OK d Follow prompts Print panoramic photos a Load paper LY Load 10 x 30 cm 4 x 12 inch panorama paper in the main input tray 52 Print b Insert memory 1 Memory Stick Memory Stick Pro Memory Stick Select Memory Stick Magic Gate Memory Stick Duo or Pro Duo adapter optional Memory Stick Pro HG Duo adapter optional or Memory Stick Micro adapter required 2 MultiMediaCard MMC MMC Plus Secure MultiMedia Card MMC Mobi
115. ctly If this did not solve the issue try the next solution Solution 4 Check the paper type Solution HP recommends that you use HP papers or any other paper type that is appropriate for the product Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This will prevent the photo paper from curling GA lt D D xe en o D 3 For more information see e Recommended papers for printing e Information on paper Cause The wrong kind of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 5 Clean the printhead Solution If the previous solutions did not resolve the issue try cleaning the printhead To clean the printhead from the control panel 1 Press Setup 2 Press the down arrow button to highlight Tools and then press OK 118 Solve a problem 3 Press the down arrow button to highlight Clean Printhead and then press OK The product cleans the printhead 4 Press any button to return to the Tools menu After cleaning the printhead print a print quality report Evaluate the print quality report to
116. d connected to the 2 EXT port Parallel splitter Telephone optional Answering machine E 2 re O t a e 2 O Computer with modem NiO O BR Ws NM A Phone cord supplied in the box with the product connected to the 1 LINE port 8 If your modem software is set to receive faxes to your computer automatically turn off that setting E NOTE If you do not turn off the automatic fax reception setting in your modem software the product will not be able to receive faxes 9 Turn on the Auto Answer setting 10 Change the number of rings to wait on the product to the maximum number of rings supported by your product The maximum number of rings varies by country region 11 Set your answering machine to answer after a low number of rings 12 Run a fax test When the phone rings your answering machine will answer after the number of rings you have set and then play your recorded greeting The product monitors the call during this time listening for fax tones If incoming fax tones are detected the product will emit fax reception tones and receive the fax if there are no fax tones the product stops monitoring the line and your answering machine can record a voice message Fax troubleshooting 175 GA lt D D o en o SE D 3 Chapter 13 To set up the product on a shared fax voice line with a computer dial up modem and voice mail service 1 Find the phon
117. d defined Try the following solutions if the colors appear wrong inaccurate or bleed into each other Solution 1 Make sure you are using genuine HP ink cartridges Solution 2 Check the paper loaded in the input tray Solution 3 Check the paper type Solution 4 Check the ink levels Solution 5 Check the print settings Solution 6 Align the printer Solution 7 Clean the printhead Solution 8 Contact HP support Solution 1 Make sure you are using genuine HP ink cartridges Solution Check to see if your ink cartridges are genuine HP ink cartridges HP recommends that you use genuine HP ink cartridges Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results time after time E NOTE HP cannot guarantee the quality or reliability of non HP supplies Product service or repairs required as a result of using a non HP supply will not be covered under warranty If you believe you purchased genuine HP ink cartridges go to www hp com go anticounterfeit Cause Non HP ink cartridges were being used If this did not solve the issue try the next solution Solution 2 Check the paper loaded in the input tray Solution Make sure the paper is loaded correctly and that it is not wrinkled or too thick e Load paper with the side you want to print on facing down For example if you are loading glossy photo paper load the paper with the glossy side down e Make sure the paper lays
118. d dial entry by using the numeric keypad and then press OK AC TIP To add a pause in the fax number you are entering press the up arrow button A dash appears on the display The visual keyboard appears on the display 6 Use the visual keyboard to enter the name When you are finished highlight Done on the visual keyboard and then press OK 7 Press OK if you want to set up another number To send a fax using speed dials from the control panel 1 Load your originals print side up into the document feeder tray If you are sending a single page fax such as a photograph you can also load your original print side down on the glass E NOTE Ifyou are sending a multiple page fax you must load the originals in the document feeder tray You cannot fax a multiple page document from the glass 2 Press OK when Fax is highlighted on the Home screen Set up and use speed dial 83 Chapter 10 3 Press the down arrow button to access speed dials 4 Press the down arrow button until the appropriate speed dial entry is highlighted or enter the speed dial code by using the keypad on the control panel Press OK 5 Press Start Fax e If the device detects an original loaded in the automatic document feeder the HP Photosmart sends the document to the number you entered e If the device does not detect an original loaded in the automatic document feeder the Feeder Empty prompt appears Make sure your original is loaded print side down o
119. d the instructions provided in the Start Here guide that came with the product Cause The HP Photosmart Software was not installed If this did not solve the issue try the next solution E 2 re O t a e v 2 O Solution 2 Turn on the product Solution Turn on the product Cause The product was turned off If this did not solve the issue try the next solution Solution 3 Turn on the computer Solution Turn on the computer Cause The computer was turned off If this did not solve the issue try the next solution Solution 4 Check the connection from the product to your computer Solution Check the connection from the product to your computer Verify that the USB cable is securely plugged into the USB port on the back of the product Make sure the other end of the USB cable is plugged into a USB port on your computer After the cable is connected properly turn off the product and then on again If Errors 187 Chapter 13 the product is connected to the computer through a wired wireless or Bluetooth connection make sure that the respective connections are active and the product is turned on Ee EE RS BE T O Ger er J 7 T de d SH For more information on setting up the product and connecting it to your computer see the Start Here guide that came with the product Cause The product was not properly connected to the computer File messages The following
120. d to resolve the problem Cause You had inserted more than one memory card If this did not solve the issue try the next solution Solution 4 Reformat the memory card in your digital camera Solution Check the computer screen for an error message telling you that the images on the memory card are corrupted If the file system on the card is corrupt reformat the memory card in your digital camera For more information see the documentation that came with your digital camera A CAUTION Reformatting the memory card will delete any photos stored on the card If you have previously transferred the photos from your memory card to a computer try printing the photos from the computer Otherwise you will need to retake any photos you might have lost E 2 re O t a e v 2 O Cause The memory card file system was corrupted The photos on the memory card do not transfer to my computer Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Install the product software Solution 2 Turn on the product Solution 3 Turn on the computer Solution 4 Check the connection from the product to your computer Memory card troubleshooting 133 Chapter 13 Solution 1 Install the product software Solution Install the produc
121. ded Solutions by clicking The product is having problems sending and receiving faxes Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Make sure the product is set up for faxing correctly Solution 2 Turn on the product Solution 3 Make sure you are using the correct type of phone cord Solution 4 Make sure other office equipment is connected correctly Solution 5 Try removing the splitter Solution 6 Make sure the telephone wall jack works properly Solution 7 Check the phone line for noise Solution 8 Make sure extension phones or other equipment on the phone line are not in use Solution 9 Make sure the product is connected to an analog phone line Solution 10 If you use a DSL service make sure you have a DSL filter installed Solution 11 If you use a DSL service make sure the DSL modem is properly grounded Solution 12 If you use a PBX or ISDN converter make sure you are using a port designated for fax and phone use Solution 13 Check for and resolve any error messages Solution 14 Lower the fax speed Solution 15 If you are faxing over the Internet using IP phone resend the fax at a later time E 2 re O t a e v 2 O Solution 1 Make sure the product is set up for faxing correctly Solution Make sure you
122. e Ey provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface might consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 The REN for this product is 0 0B based on FCC Part 68 test results Notice to users in the European Economic Area Notice to users in the European Economic Area LE This product is designed to be connected to the analog Switched Telecommunication Networks PSTN of the European Economic Area EEA countries regions Network compatibility depends on customer selected settings which must be reset to use the equipment on a telephone network in a country region other than where the product was purchased Contact the vendor or Hewlett Packard Company if additional product support is necessary This equipment has been certified by the manufacturer in accordance with Directive 1999 5 EC annex ll for Pan European single terminal connection to the public switched telephone network PSTN However due to differences between the individual PSTNs provided in different countries the approval does not of itself give an unconditional assurance of successful operation on every PSTN network termination point In the event of problems you should contact your equipment supplier in the first instance This equipment is designed for DTMF tone dial
123. e and then contact HP support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem with the product Incompatible ink cartridges Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Check to see if the ink cartridges are compatible e Solution 2 Contact HP support Solution 1 Check to see if the ink cartridges are compatible Solution Check to make sure you are using the correct ink cartridges for your product For a list of compatible ink cartridges see the printed documentation that came with the product If you are using ink cartridges that are not compatible with the product replace the indicated ink cartridges with ink cartridges that are compatible A CAUTION HP recommends that you do not remove an ink cartridge until a replacement is ready to install If it appears that you are using the correct ink cartridges proceed to the next solution For more information see e Order ink supplies e Replace the cartridges Cause The indicated ink cartridges were not intended for use in this product as it was currently configured 194 Solve a problem If this did not solve the issue try the next solution
124. e fs uy mice ye For more information on setting up the product and connecting it to your computer see the Start Here guide that came with the product Cause The product was not properly connected to the computer 134 Solve a problem Photos in a connected digital camera with PictBridge do not print Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Set the camera to PictBridge mode e Solution 2 Save the photos in a supported file format e Solution 3 Select photos on the camera for printing Solution 1 Set the camera to PictBridge mode Solution If the camera supports PictBridge make sure the camera is set to PictBridge mode See the user guide that came with the camera for instructions on how to do this Cause The digital camera was not in PictBridge mode If this did not solve the issue try the next solution Solution 2 Save the photos in a supported file format Solution Make sure the digital camera is saving photos in a file format that the PictBridge transfer feature supports Exif JPEG JPEG and DPOF Cause The images were not in a supported format If this did not solve the issue try the next solution Solution 3 Select photos on the camera for printing Solution Before you connec
125. e or a cartridge that has been used in another printer the ink level indicator might be inaccurate or unavailable NOTE 2 Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not have to replace the cartridges until the print quality is unacceptable NOTE 3 Ink from the cartridges is used in the printing process in a number of different ways including in the initialization process which prepares the product and cartridges for printing and in printhead servicing which keeps print nozzles clear and ink flowing smoothly In addition some residual ink is left in the cartridge after it is used For more information see www hp com go inkusage To check the ink levels from the control panel 1 Press Setup A 2 Press the down arrow button to highlight Tools and then press OK 3 Press the down arrow button to highlight Display Estimated Ink Levels and then press OK The product displays a gauge that shows the estimated ink levels of all cartridges installed dl e E ve T O z x i S 4 Press any button to return to the Tools menu To check the ink levels from the HP Photosmart Software 1 In the HP Solution Center click Settings point to Print Settings and then click Printer Toolbox E NOTE You can also open the Printer Toolbox from the Pr
126. e HP product if you turn off the memory chip s ability to collect the product s usage information Specifications Technical specifications for the HP Photosmart are provided in this section For complete product specifications see the Product Data Sheet at www hp com support System requirements Software and system requirements are located in the Readme file For information about future operating system releases and support visit the HP online support Web site at www hp com support Environmental specifications e Recommended operating temperature range 15 C to 32 C 59 F to 90 F e Allowable operating temperature range 5 C to 40 C 41 F to 104 F e Humidity 15 to 80 RH non condensing 28 C maximum dewpoint e Non operating Storage temperature range 40 C to 60 C 40 F to 140 F e Inthe presence of high electromagnetic fields it is possible the output from the HP Photosmart may be slightly distorted e HP recommends using a USB cable less than or equal to 3 m 10 feet in length to minimize injected noise due to potential high electromagnetic fields Paper specifications Type Paper weight Input tray Output trayt Photo tray Document feeder tray Plain paper 20 to 24 Ib 75 to 90 Up to 125 20 Ib 50 20 Ib paper n a Up to 50 gsm paper Legal paper 20 to 24 Ib 75 to 90 Up to 100 20 Ib 10 20 Ib paper n a Up to 50 gsm paper Cards 110 Ib index max Up to 20 25 Up to 20 n a 2
127. e cette batterie doit tre effectu e par un technicien qualifi Francais O O D O 3 D O Batterie Richtlinie der Europ ischen Union Dieses Produkt enth lt eine Batterie die dazu dient die Datenintegrit t der Echtzeituhr sowie der Produkteinstellungen zu erhalten und die f r die Lebensdauer des Produkts ausreicht Im Bedarfsfall sollte das Instandhalten bzw Austauschen der Batterie von einem qualifizierten Servicetechniker durchgef hrt werden Direttiva dell Unione Europea relativa alla raccolta al trattamento e allo smaltimento di batterie e accumulatori Questo prodotto contiene una batteria utilizzata per preservare l integrit dei dati dell orologio in tempo reale o delle impostazioni del prodotto e la sua durata si intende pari a quella del prodotto Eventuali interventi di riparazione o sostituzione della batteria devono essere eseguiti da un tecnico dell assistenza qualificato Italiano Directiva sobre bater as de la Uni n Europea Este producto contiene una bater a que se utiliza para conservar la integridad de los datos del reloj de tiempo real o la configuraci n del producto y est dise ada para durar toda la vida til del producto El mantenimiento o la sustituci n de dicha bater a deber realizarla un t cnico de mantenimiento cualificado Espa ol Sm rnice Evropsk unie pro nakl d n s bateriemi Tento v robek obsahuje baterii kter slou k uchov n spr
128. e cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the product Using the phone cord supplied in the box with the product connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the product E NOTE If you do not use the supplied cord to connect from the telephone wall jack to the product you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office Remove the white plug from the port labeled 2 EXT on the back of the product Using another phone cord connect one end to the port labeled 2 EXT on the back of the product Connect the other end of the phone cord to the parallel splitter on the side with the single phone port Unplug your computer modem from the telephone wall jack and connect it to the parallel splitter on the side with two phone ports lf your modem software is set to receive faxes to your computer automatically turn off that setting E NOTE If you do not turn off the automatic fax reception setting in your modem software the product will not be able to receive faxes Optional Connect a phone to the other open phone port on the parallel splitter Back view of the product Telephone wall jack Phone cord con
129. e following steps E 2 re O t a e v 2 O Color bars irregularly streaked or faded bar top bar Print quality troubleshooting 119 GA lt D D VG en o SE D 3 Chapter 13 Color bars color mixing yellow bar contains magenta streaks o Check the estimated ink levels in the cartridges Remove the cartridge corresponding to the streaked bar and clean the cartridge electrical contacts o Reinstall the cartridge and make sure all of the cartridges are properly installed Clean the printhead and then print this diagnostic page again o If cleaning the printhead does not solve this print quality issue replace the cartridge corresponding to the streaked bar O O E NOTE If replacing the cartridge does not solve this print quality issue contact HP support for service If any of the color bars show regular white streaks align the printer If the issue persists clean the printhead and then print this diagnostic page again E NOTE Ifcleaning the printhead does not solve this print quality issue contact HP support for service 3 Look at the large text above the alignment pattern The type should be sharp and clear Sample text area expected result Ipsum Lorem If the type is jagged align the printer and then print this diagnostic page again Sample text area jagged text Ipsum Lorem If the text is uneven streaked or smeared clean the printhead and then pr
130. e ink cartridges were not intended for use in this product Errors 221 Chapter 13 A o lt D DA kel en O GC D 222 Solve a problem 14 Stop the current job To stop a print job from the product A Press Cancel on the control panel If the print job does not stop press Cancel again It can take a few moments for the print job to be cancelled Ko Oo Men c eb Ben Ben S Je ES Q O Pur Stop the current job 223 Chapter 14 U Ki O kel gt p a E 0 gt gt VT O ei 224 Stop the current job 15 Technical information The technical specifications and international regulatory information for the HP Photosmart are provided in this section For additional specifications see the printed documentation that came with the HP Photosmart This section contains the following topics Notice Cartridge chip information Specifications Environmental product stewardship program Regulatory notices Regulatory wireless statements Regulatory telecommunication notices E O Kai E pam O Ae c s oO 0 Sg Notice Hewlett Packard Company notices The information contained in this document is subject to change without notice All rights reserved Reproduction adaptation or translation of this material is prohibited without prior written permission of Hewlett Packard except as allowed under copyright laws The only wa
131. e or envelope Solution Do not use the product to copy onto envelopes or other papers it does not support Copy troubleshooting 139 Chapter 13 Cause The product did not recognize the paper type If this did not solve the issue try the next solution Solution 5 Check for a paper jam Solution Clear the paper jam and remove any torn paper that remains in the product E NOTE Remove any staples or clips from the original document Cause The product had a paper jam ne tt happens when try to copy HP Photosmart Premium Fax C309b series 323 NOTE This section provides solutions for the HP Photosmart Premium Fax C309b series model Refer to the label in the cartridge access area to determine the model number Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Make sure that the product is turned on e Solution 2 Make sure your computer is turned on e Solution 3 Check the connection between the product and computer e Solution 4 Make sure the HP Photosmart Software is installed on your computer e Solution 5 Make sure the HP Photosmart Software is running on your computer e Solution 6 Make sure that the original is placed correctly e Solution 7 Wait for the product to finish other tasks e Solution 8 Make sure th
132. e paper loaded is recognized by the product e Solution 9 Check for a paper jam Solution 1 Make sure that the product is turned on Solution Look at the On button located on the product If it is not lit the product is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the On button to turn on the product GA lt e oO en o D 3 Cause The product was turned off If this did not solve the issue try the next solution Solution 2 Make sure your computer is turned on Solution Turn on your computer Cause The computer was not turned on If this did not solve the issue try the next solution Solution 3 Check the connection between the product and computer Solution Check the connection between the product and computer Cause The product and computer were not communicating with each other 140 Solve a problem If this did not solve the issue try the next solution Solution 4 Make sure the HP Photosmart Software is installed on your computer Solution Insert the product installation CD and install the software For more information see the Setup Guide Cause The HP Photosmart Software was not installed on your computer If this did not solve the issue try the next solution Solution 5 Make sure the HP Photosmart Software is running on your computer Solution Open the software you installed with the product and try scanning
133. e stops moving before proceeding Make sure the ink cartridges are installed in the correct slots Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon and color Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely down Press down on any cartridges that are sticking up They should snap down into place If an ink cartridge was sticking up and you were able to snap it back down into place close the ink cartridge access door and check if the error message has gone away e If the message has gone away stop troubleshooting here The error has been resolved e If the message has not gone away proceed to the next step e If none of the ink cartridges were sticking up proceed to the next step Locate the ink cartridge that is indicated in the error message and then press the tab on the ink cartridge to release it from the slot 202 Solve a problem 8 Press the ink cartridge back down into place The tab should make a snapping noise when the ink cartridge is correctly seated If the ink cartridge did not make a Snapping noise the tab might need to be readjusted 9 Remove the ink cartridge from the slot 10 Gently bend the tab away from the ink cartridge A CAUTION Be careful not to bend the tab out more than about 1 27 cm 0 5 inches 11 Reinstall the ink cartridge It should now snap down into place Solve a p
134. e support specialists e Software and driver updates for the product e Valuable product and troubleshooting information for common problems e Proactive product updates support alerts and HP newsgrams that are available when you register the product 3 Call HP support Support options and availability vary by product country region and language E 2 re O t a e v 2 O HP support by phone Phone support options and availability vary by product country region and language This section contains the following topics e Phone support period e Placing a call e Support phone numbers e After the phone support period Phone support period One year of phone support is available in North America Asia Pacific and Latin America including Mexico To determine the duration of phone support in Europe the Middle East and Africa go to www hp com support Standard phone company charges apply Solve a problem 91 GA lt e oO en o D 3 Chapter 13 92 Placing a call Call HP support while you are in front of the computer and the product Be prepared to provide the following information e Product name HP Photosmart Premium Fax C309 series e Model number located near the cartridge access area D Model invent e Serial number located on the back or bottom of the product e Messages that appear when the situation occurs e Answers to these questions o Has this
135. e the Setup Guide However if you do not want a USB connection select Directly to the computer on the Connection Type screen Also on the Connect Your Device Now screen select the check box next to If you are unable to connect your device now at the bottom of the screen Click the My Bluetooth Places icon on the desktop or in the taskbar Click View devices in range Once the available printers are discovered double click the name of HP Photosmart to finish the installation Print as you would to any printer Set up a Bluetooth connection 11 Chapter 2 Set up the HP Photosmart for faxing Before you begin setting up the HP Photosmart for faxing determine which kind of phone system your country region uses The instructions for setting up the HP Photosmart for faxing differ depending on whether you have a serial or parallel type phone system e If you do not see your country region listed in the table below you probably have a serial type phone system In a serial type phone system the connector type on your shared telephone equipment modems phones and answering machines does not allow a physical connection to the 2 EXT port on the HP Photosmart Instead all equipment must be connected at the telephone wall jack E NOTE In some countries regions that use serial type phone systems the phone cord that came with the HP Photosmart might have an additional wall plug attached to it This enables you to connect other telecom devi
136. ected result Ipsum Lorem e If the type is jagged align the printer and then print this diagnostic page again Sample text area jagged text Ipsum Lorem e Ifthe text is uneven streaked or smeared clean the printhead and then print this diagnostic page again Sample text area uneven ink distribution ipsum Lorem Sample text area streaks or smears Ipsum Lorem 4 Look at the alignment pattern above the color bars The lines should be straight and sharp E 2 re O t a e v 2 O Alignment pattern expected result e If the lines are jagged align the printer and then print this diagnostic page again Alignment pattern jagged lines d Print quality troubleshooting 127 Chapter 13 E NOTE If aligning the printer does not solve this print quality issue contact HP support for service Cause The printhead needed to be cleaned Print troubleshooting Use this section to solve these printing problems e Envelopes print incorrectly e The product prints meaningless characters e The pages in my document came out in the wrong order e The margins are not printing as expected e A blank page came out while printing e The product prints slowly Envelopes print incorrectly Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until t
137. eferences and then press OK 3 Press the down arrow button to highlight Set Language and then press OK 4 Press the down arrow button to scroll through the languages When the language you want to use is highlighted press OK Setup troubleshooting 97 Chapter 13 GA Gi lt p o CO O OD 98 8 When prompted press the down arrow button to highlight Yes for confirmation and then press OK The Preferences menu reappears Press the down arrow button to highlight Set Country Region and then press OK Press the down arrow button to scroll through the countries regions When the country region you want to use is highlighted press OK When prompted press the down arrow button to highlight Yes for confirmation and then press OK Cause You might have selected the incorrect country region when setting up the product The country region you select determines the paper sizes shown on the display The Minimum System Checks screen appears Solution Click Details to see what the specific problem is and then correct the problem before attempting to install the software Cause Your system did not meet the minimum requirements to install the software A red X appears on the USB connect prompt Solution Check that the product is turned on and then try the USB connection again To retry the USB connection 1 Verify that the USB cable is set up properly as follows e Unplug the USB cable and plug i
138. en click Contact HP for information on calling for technical support The Fax Connected to Active Telephone Wall Jack test failed Solution e Check the connection between the telephone wall jack and the product to make sure the phone cord is secure e Make sure you use the phone cord that came with the product If you do not use the supplied phone cord to connect from the telephone wall jack to the product you might not be able to send or receive faxes After you plug in the phone cord that came with the product run the fax test again e Make sure you have correctly connected the product to the telephone wall jack Using the phone cord supplied in the box with the product connect one end to your telephone wall jack then connect the other Solve a problem end to the port labeled 1 LINE on the back of the product For more information on setting up the product for faxing see the printed documentation ch Telephone wall jack NO Use the phone cord supplied in the box with the product e If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the product directly to the telephone wall jack e Try connecting a working phone and phone cord to the telephone wall jack that you are using for the product and check for a dial tone If you do not hear a dial tone contact your telephone company a
139. en press OK The HP Photosmart displays the status of the test on the display and prints a report Fax troubleshooting 153 Chapter 13 5 Review the report e Ifthe test passes and you are still having problems faxing check the fax settings listed in the report to verify the settings are correct A blank or incorrect fax setting can cause problems faxing e Ifthe test fails review the report for more information on how to fix any problems found 6 After you pick up the fax report from the HP Photosmart press OK If necessary resolve any problems found and rerun the test The product prints a report with the results of the test If the test fails review the report for information on how to fix the problem For more information see e The fax test failed Cause The product was not set up properly for faxing If this did not solve the issue try the next solution Solution 2 Check the fax number Solution Check to see that the fax number you entered is correct and in the proper format For example you might need to dial a 9 prefix depending on your phone system If your phone line has a PBX system make sure you are dialing the number for an outside line before dialing the fax number Cause The number you entered when sending the fax was not in the proper format If this did not solve the issue try the next solution Solution 3 Dial the fax number more slowly Solution Insert some pauses in the number sequ
140. ence to slow the dialing pace For example if you need to access an outside line before dialing the phone number insert a pause following the access number If your number is 95555555 and 9 accesses an outside line you might insert pauses as follows 9 555 5555 To enter a pause in the fax number you are typing press the symbols button on the keypad indicated by an asterisk until a dash appears on the display GA lt D D oO en o D 3 You can also send the fax using monitor dialing This enables you to listen to the phone line as you dial You can set the pace of your dialing and respond to prompts as you dial For more information see e Send a fax Cause The product might have been dialing too fast or too soon If this did not solve the issue try the next solution Solution 4 Check the receiving fax machine for problems Solution Try calling the fax number from a telephone and listen for fax tones If you cannot hear fax tones the receiving fax might not be turned on or connected or a voice mail service could be interfering with the recipient s phone line You can also ask the recipient to check the receiving fax machine for any problems Cause The receiving fax machine was having problems 154 Solve a problem The product is having problems sending a manual fax Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solu
141. ends that you use genuine HP ink cartridges Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results time after time E NOTE HPcannotguarantee the quality or reliability of non HP supplies Product service or repairs required as a result of using a non HP supply will not be covered under warranty E 2 re O t a e v 2 O If you believe you purchased genuine HP ink cartridges go to www hp com go anticounterfeit Cause Non HP ink cartridges were being used If this did not solve the issue try the next solution Solution 2 Check the ink levels Solution Check the estimated ink levels in the cartridges NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the cartridges until print quality becomes unacceptable For more information see e Check the estimated ink levels Cause The ink cartridges might have insufficient ink Print quality troubleshooting 107 Chapter 13 If this did not solve the issue try the next solution Solution 3 Check the print settings Solution Check the print settings e Check the paper type setting to make sure it matches the type of paper loaded in the input tray e Check the print quality setting and make sure it is not set
142. ent sur le brouillage radio lectrique dict par le minist re des Communications du Canada Le composant RF interne est conforme a la norme RSS 210 and RSS GEN d Industrie Canada Regulatory wireless statements 235 Chapter 15 European Union regulatory notice European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives e Low Voltage Directive 73 23 EEC e EMC Directive 2004 108 EC CE compliance of this product is valid only if powered with the correct CE marked AC adapter provided by HP j D O gt Se CH O a e If this product has telecommunications functionality it also complies with the essential requirements of the following EU Directive e R amp TTE Directive 1999 5 EC Compliance with these directives implies conformity to harmonized European standards European Norms that are listed in the EU Declaration of Conformity issued by HP for this product or product family This compliance is indicated by the following conformity marking placed on the product CEO The wireless telecommunications functionality of this product may be used in the following EU and EFTA countries Austria Belgium Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Iceland Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Malta Netherlands Norway Poland Portugal Slovak Republic Slovenia Spain Sweden Switzer
143. enuine HP cartridge Solution Check the print quality of the current print job If it is not satisfactory try cleaning the printhead to see if that improves the quality To clean the printhead from the control panel 1 Press Setup 2 Press the down arrow button to highlight Tools and then press OK 3 Press the down arrow button to highlight Clean Printhead and then press OK The product cleans the printhead 4 Press any button to return to the Tools menu E 2 re O t a e v 2 O Follow the prompts on the display or computer screen to continue E NOTE HP recommends that you do not leave the ink cartridge outside of the printer for an extended period of time If a used cartridge is installed check the print quality If it is not satisfactory run the cleaning procedure from the toolbox Cause The genuine HP ink cartridge was previously used in some other product Errors 207 Chapter 13 Printhead appears to be missing or damaged Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Reinstall the printhead and cartridges e Solution 2 Contact HP support Solution 1 Reinstall the printhead and cartridges Solution Check to make sure the printhead and the cartridges are installed To reinstall the
144. er adapter Plug the power cord into a power outlet surge protector or power strip Make sure the light on the adapter is lit 94 Solve a problem Power connection esch NO Power cord and adapter Power outlet oO e Ifyou are using a power strip make sure the power strip is turned on Or try plugging the product directly into a power outlet e Test the power outlet to make sure it is working Plug in an appliance that you know works and see if the appliance has power If not then there might be a problem with the power outlet e If you plugged the product into a switched outlet make sure the outlet is switched on If it is switched to on but still does not work then there might be a problem with the power outlet Cause The product was not being used with the power cord provided If this did not solve the issue try the next solution Solution 2 Reset the product Solution Turn off the product and then unplug the power cord Plug the power cord back in and then press the On button to turn on the product Cause The product experienced an error E 2 E O Be Si 9 o o If this did not solve the issue try the next solution Solution 3 Press the On button more slowly Solution The product might not respond if you press the On button too quickly Press the On button once It might take a few minutes for the product to turn on If you press the On button again during
145. ers to help you easily produce great results time after time E NOTE HP cannot guarantee the quality or reliability of non HP supplies Product service or repairs required as a result of using a non HP supply will not be covered under warranty If you believe you purchased genuine HP ink cartridges go to www hp com go anticounterfeit Cause Non HP ink cartridges were being used If this did not solve the issue try the next solution Print quality troubleshooting 117 Chapter 13 Solution 2 Check the ink levels Solution Check the estimated ink levels in the cartridges E NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the cartridges until print quality becomes unacceptable For more information see e Check the estimated ink levels Cause The ink cartridges might have insufficient ink If this did not solve the issue try the next solution Solution 3 Check the print settings Solution Check the print settings e Check the paper type setting to make sure it matches the type of paper loaded in the input tray e Check the print quality setting and make sure it is not set too low Print the image with a high print quality setting such as Best or Maximum dpi Cause The paper type or print quality settings were set incorre
146. es or lines at the end of the document 130 Solve a problem Cause The document you were printing contained an additional blank page If this did not solve the issue try the next solution Solution 2 Load paper in the input tray Solution If the product has only a few sheets remaining load more paper in the input tray If there is plenty of paper in the input tray remove the paper tap the stack of paper against a flat surface and reload the paper into the input tray For more information see e Load media Cause The product picked up two sheets of paper The product prints slowly Try the following solutions if the product is printing very slowly e Solution 1 Use a lower print quality setting e Solution 2 Check the ink levels e Solution 3 Contact HP support Solution 1 Use a lower print quality setting Solution Check the print quality setting Best and Maximum dpi provide the best quality but are slower than Normal or Draft Draft provides the fastest print speed To select a print speed or quality 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab 6 In the Paper Type drop do
147. etwork Properties Connection window Using the LAN card configuration program create a network profile that has the following values e Network name SSID Mynetwork example only E NOTE You should create a network name that is unique and easy for you to remember Just remember that the network name is case sensitive Therefore you must remember which letters are uppercase and lowercase e Communication mode ad hoc e Encryption enabled To connect to a wireless ad hoc network 1 Press Setup 8 Finish setting up the HP Photosmart 2 Press the down arrow button until Network is highlighted and then press OK 3 Press the down arrow button to highlight Wireless Setup Wizard and then press OK This runs the Wireless Setup Wizard The setup wizard searches for available networks and then displays a list of detected network names SSIDs The infrastructure networks appear first in the list followed by available ad hoc networks The networks with the strongest signal appear first the weakest appear last 4 On the display look for the network name you created on your computer for example Mynetwork 5 Use the arrow buttons to highlight the network name and then press OK If you found your network name and selected it go on to step 6 If you do not see your network name in the list a Select Enter a New Network Name SSID The visual keyboard appears b Enter the SSID Use the arrow buttons on the control panel to hi
148. f the printer Get to know the HP Photosmart 29 Q 0 E e gt e z a F OD Ss 0 0 F O KI e Vu 3 fe Chapter 3 30 MER Y o 21 Printhead assembly 22 Cartridge access area 23 Model number location 24 Rear USB port 25 Ethernet port 26 2 Power connection Use only with the power adapter supplied by HP 1 LINE fax and 2 EXT phone ports 28 Two sided printing accessory Get to know the HP Photosmart Control panel features Control panel features Color graphics display also referred to as the display Displays menus photos and messages The display can be pulled up and angled for better viewing Back Returns to the previous screen Menu Presents a set of options related to the current display Attention light Indicates a problem occurred See the display for more information Home Returns to the Home screen the default screen when you turn on the product OK Selects a menu setting value or photo Directional pad Navigates through photos and menu options OO rd OO BR WwW DM Zoom In Zooms in on a photo Use this button together with the arrows on the directional pad to crop the photo before printing Zoom Out Zooms out to show more of a photo 10 Red Eye Removal Turns the Red eye Removal feature on or off The setting applies to all the photos in the pri
149. f you want to connect the HP Photosmart to a wireless capable computer without using a wireless router or access point There are two methods you may use to connect the HP Photosmart to your computer using an ad hoc wireless network connection Once connected you can install the HP Photosmart software A OR A E Turn on the wireless radio for the HP Photosmart and the wireless radio on your computer On your computer connect to the network name SSID hpsetup which is the default ad hoc network created by the HP Photosmart If the HP Photosmart was previously configured for a different network use Restore Network Defaults to restore the default ad hoc profile of hpsetup Use an ad hoc network profile on your computer to connect to the product If your computer is not currently configured with an ad hoc network profile consult the Help file for your computer Operating System for the proper method to create an ad hoc profile on your computer Once the ad hoc network profile has been created run the Wireless Setup Wizard from the Network menu on the HP Photosmart and select the ad hoc network profile you created on your computer NOTE An ad hoc connection can be used if you do not have a wireless router or access point but do have a wireless radio on your computer However an ad hoc connection may result in a lower level of network security and possibly reduced performance when compared to an infrastructure network connection using
150. fax E NOTE You might notice static on the phone line again in the future If the product stops sending and receiving faxes repeat this process e Ifthe phone line is still noisy contact your phone company Cause The product shares the same phone line with a DSL service and the DSL modem might not have been properly grounded If this did not solve the issue try the next solution Solution 12 If you use a PBX or ISDN converter make sure you are using a port designated for fax and phone use Solution Make sure the product is connected to the port that is designated for fax and phone use Also make sure that the terminal adapter is set to the correct switch type for your country region if possible E NOTE Some ISDN systems allow you to configure the ports for specific phone equipment For example you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes If you have problems when connected to the fax phone port of your ISDN converter try using the port designated for multiple purposes it might be labeled multi combi or something similar For more information on how to set up the product with a PBX phone system or ISDN line see the printed documentation that came with the product Cause You were using either a PBX or an ISDN converter terminal adapter If this did not solve the issue try the next solution Solution 13 Check for and resolve any error messages GA lt
151. faxes automatically if you have a voice mail service at the same phone number you use for fax calls You must receive faxes manually this means you must be available to respond in person to incoming fax calls If you want to receive faxes automatically instead contact your telephone company to subscribe to a distinctive ring service or to obtain a separate phone line for faxing Since your computer dial up modem shares the phone line with the HP Photosmart you will not be able to use both your modem and the HP Photosmart simultaneously For example you cannot use the HP Photosmart for faxing if you are using your computer dial up modem to send an e mail or access the Internet There are two different ways to set up the HP Photosmart with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports e If your computer has only one phone port you will need to purchase a parallel splitter also called a coupler as shown below A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a 2 line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Example of a parallel splitter Set up the HP Photosmart for faxing 25 E ul E O Pur O fs ou ou al eb Je ES e O c ES du bs 5 LL Chapter 2 e If your computer
152. flat in the input tray and is not wrinkled If the paper is too close to the printhead during printing the ink might be smeared This can happen if the paper is raised wrinkled or very thick such as a mailing envelope Solve a problem For more information see e Load media Cause The paper was loaded incorrectly or it was wrinkled or too thick If this did not solve the issue try the next solution Solution 3 Check the paper type Solution HP recommends that you use HP papers or any other paper type that is appropriate for the product Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This will prevent the photo paper from curling For more information see e Recommended papers for printing e Information on paper Cause The wrong kind of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 4 Check the ink levels Solution Check the estimated ink levels in the cartridges NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having
153. following e Ifyou are using either a PBX or an ISDN converter terminal adaptor connect the HP Photosmart to the port that is designated for fax and phone use Also make sure that the terminal adapter is set to the correct switch type for your country region if possible E NOTE Some ISDN systems allow you to configure the ports for specific phone equipment For example you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes If you have problems when connected to the fax phone port of your ISDN converter try using the port designated for multiple purposes it might be labeled multi combi or something similar e If you are using a PBX phone system set the call waiting tone to off E NOTE Many digital PBX systems include a call waiting tone that is set to on by default The call waiting tone will interfere with any fax transmission and you will not be able to send or receive faxes with the HP Photosmart Refer to the documentation that came with your PBX phone system for instructions on how to turn off the call waiting tone e If you are using a PBX phone system dial the number for an outside line before dialing the fax number e Make sure you use the supplied cord to connect from the telephone wall jack to the HP Photosmart If you do not you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office If t
154. for more information e There is paper loaded in the input tray e There is no paper jam e The print carriage is not stalled or blocked Turn off the product remove any objects that are blocking the print cartridge carriage including any packing materials and then turn on the product again e The print cartridge door is closed If not close the print cartridge door as shown below E NOTE Ifthe product has an alignment message you might be able to press the button next to OK to clear the message and resume faxing After you resolve any problems found the product can begin answering incoming fax calls Cause An error condition was preventing the product from receiving faxes and Backup Fax Reception was set to Off Parts of a fax received are cut off 172 Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Check the sending fax machine for problems e Solution 2 Make sure paper is loaded in the input tray Solution 1 Check the sending fax machine for problems Solution Check with the sender to see if the sending fax machine is having problems Solve a problem Cause The sending fax machine had a problem If this did not solve the issue try the next solution Solution 2 Make sure paper is loaded in the input t
155. g 183 GA lt D D o en O SE D 3 Chapter 13 continued Error code 247 248 249 251 Error Correction Mode 252 253 281 282 Error Correction Mode 283 284 285 Error Correction Mode 286 290 291 314 320 321 322 324 325 328 Error Correction Mode 329 331 332 337 338 342 Error Correction Mode 343 344 348 349 353 Error Correction Mode 354 355 356 361 362 366 Error Correction Mode 367 372 373 377 Error Correction Mode 378 380 381 382 383 390 391 To change the ECM setting from the control panel 1 Press Setup Error definition There was a communication error with the sending fax machine Telephone line conditions were too poor to receive a fax The sending fax machine attempted to use an unsupported page width The telephone connection was lost There was a communication error with the sending fax machine The received fax could not be stored There is a feature incompatibility with the receiving fax machine There was a communication error with the receiving fax machine Telephone line conditions were too poor to send a fax The receiving fax machine indicated one or more pages might not be readable The receiving fax machine sent an unexpected communication The telephone connection was lost The receiving fax machine prematurely ended the session There was a communication error with the receiving fax machine The telep
156. g on your operating system the amount of available space and the processor speed of your computer To install the Windows HP Photosmart Software 1 Quit all applications running on your computer including any virus detection software 2 Insert the Windows CD that came with the product into the CD ROM drive on your computer and follow the onscreen instructions 3 Ifa dialog box about firewalls appears follow the instructions If you see firewall pop up messages you must always accept or allow the pop up messages 4 On the Connection Type screen select Through the network and then click Next The Searching screen appears as the Setup program searches for the product on the network 5 On the Printer Found screen verify that the printer description is correct If more than one printer is found on the network the Printers Found screen appears Select the product you want to connect 6 Follow the prompts to install the software When you have finished installing the software the product is ready for use 7 If you disabled any virus detection software on your computer make sure to enable it again 8 To test your network connection go to your computer and print a self test report to the product Set up a Bluetooth connection A Bluetooth connection provides a quick and easy way to print images from a Bluetooth enabled computer without using a cable With a Bluetooth connection you can access many of the same printing features as wi
157. ghlight a letter or number on the visual keyboard and then press OK to select it NOTE You must enter the exact uppercase capital and lowercase small letters Otherwise the wireless connection will fail c When you are finished entering the new SSID use the arrow buttons to highlight Done on the visual keyboard and then press OK Q TIP Ifthe product is unable to discover the network based on the network name you entered you will see the following prompts You may want to move the product closer to the computer and try running the Wireless Setup Wizard again to automatically discover the network E ul E O Pur O fs ou ou al eb Je ES e O c ES du bs 5 LL d Press the down arrow button until Ad Hoc is highlighted and then press OK Press the down arrow button until Yes my network uses WEP encryption is highlighted and then press OK The visual keyboard displays If you do not want to use WEP encryption press the down arrow button until No my network does not use encryption is highlighted and then press OK Go to step 7 6 If prompted enter your WEP key as follows Otherwise go to step 7 a Use the arrow buttons to highlight a letter or number on the visual keyboard and then press OK to select it E NOTE You must enter the exact uppercase capital and lowercase small letters Otherwise the wireless connection will fail b When you are finished entering the WEP
158. gs e Preview a copy before printing e Stop the current job Change the copy settings To set the number of copies from the control panel 1 Press OK when Copy is highlighted on the Home Screen 2 Press the up arrow button or use the keypad to increase the number of copies up to the maximum The maximum number of copies varies by model 3 Press Start Copy To set the paper size from the control panel 1 Press OK when Copy is highlighted on the Home Screen 2 Press the Menu button to select Copy Settings 70 Copy 3 Press the down arrow button to highlight Paper Size and then press OK 4 Press the down arrow button to highlight the appropriate paper size present in the input tray and then press OK To set the paper type for copies 1 Press OK when Copy is highlighted on the Home Screen 2 Press the Menu button to select Copy Settings 3 Press the down arrow button to highlight Paper Type and then press OK 4 Press the down arrow button until the appropriate paper type appears and then press OK Refer to the following table to determine which paper type setting to choose based on the paper loaded in the input tray Paper type Copier paper or letterhead HP Bright White Paper HP Premium Plus Photo Paper Glossy HP Premium Plus Photo Paper Matte HP Premium Plus 10 x 15 cm 4 x 6 inch Photo Paper HP Photo Paper HP Everyday Photo Paper HP Everyday Photo Paper Semi Gloss HP Premium Paper
159. h box the fax signal level might be reduced The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of your phone A reduced fax signal can cause problems during fax reception e If you are using a splitter or extension cables try removing them and connecting the product directly to the telephone wall jack e To find out if other equipment is causing a problem disconnect everything except the product from the phone line and then try to receive a fax If you can receive faxes successfully without the other equipment one or more pieces of the other equipment is causing problems try adding them back one at a time and receiving a fax each time until you identify which equipment is causing the problem Cause The fax signal level might not have been strong enough which can cause fax reception problems If this did not solve the issue try the next solution Solution 10 Clear the memory of the product Solution If Backup Fax Reception is enabled and there is an error condition on the product the memory might become full of faxes that have not yet been printed and the product will stop answering calls If an error condition exists that is preventing the product from printing faxes review the display for information on the error condition Make sure e The product is on Press the On button to turn on the product e The product is set up correctly for faxing See the printed documentation f
160. has two phone ports set up the HP Photosmart as described below Back view of the HP Photosmart ETT ee i _ Rb EE D Telephone wall jack IN phone port on your computer OUT phone port on your computer Telephone Computer with modem O o FR owo N gt Use the phone cord supplied in the box with the HP Photosmart to connect to the 1 LINE port Bui a SE d E To rk D ZE 0 y o rr O o 3 D r To set up the HP Photosmart on the same phone line as a computer with two phone ports 1 Remove the white plug from the port labeled 2 EXT on the back of the HP Photosmart 2 Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the HP Photosmart 3 Connect a phone to the OUT port on the back of your computer dial up modem 4 Using the phone cord supplied in the box with the HP Photosmart connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP Photosmart NOTE Ifyou do not use the supplied cord to connect from the telephone wall jack to the HP Photosmart you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 5
161. he HP Photosmart e Getto know the HP Photosmart e Print s Scan e Copy e Copy HP Photosmart Premium Fax C309b series e Reprint photos e Fax e Save photos e Work with cartridges Gi Les op O La ul LL z 2 E eb eh vc UD E O well e s eh eh Ss D a om D T D o HP Photosmart Premium Fax C309 series Help 3 Chapter 1 Ss el sl gt O e KU 3 i r y Lem OD 3 3 cp 0 Lei CH oO O lt e o e D o 2E 2 D 4 HP Photosmart Premium Fax C309 series Help 2 Finish setting up the HP Photosmart e Add the HP Photosmart to a network e Setup a Bluetooth connection e Setup the HP Photosmart for faxing Add the HP Photosmart to a network e Wired Ethernet network e Wireless with a router infrastructure network e Wireless without a router ad hoc connection Wired Ethernet network Before you connect the HP Photosmart to a network make sure you have all of the required materials Q A functional Ethernet network that includes a router switch or hub with an Ethernet port Q CAT 5 Ethernet cable E ul E O Pur re is eh eh ap eb t ES e O G ES du de 2 S LL Although standard Ethernet cables look similar to standard telephone cables they are not interchangeable There is a different number of wires in each one and each has a different connector An Ethernet cable connecto
162. he HP Photosmart and computer must be connected and turned on The HP Photosmart Software must also be installed and running on your computer prior to copying To verify that the HP Photosmart Software is running on a Windows computer look for the HP Digital Imaging Monitor icon in the system tray at the lower right side of the screen near the time To make a copy 1 Load paper A Load full size paper in the main input tray x lt ul LL z E E eb t ou E Vu O wel Oo Je ou ou E Kal Q e O N Ou Q d 2 O 2 Load original a Lift lid on product Copy HP Photosmart Premium Fax C309b series To Chapter 8 b Load original print side down on right front corner of glass Copy HP Photosmart Premium Fax G309b sertesl c Close lid Copy HP Photosmart Premium Fax C309b series 74 3 Specify number of copies a Highlight Copy and press OK b Press up arrow button or use keypad to increase number of copies 4 Start copy a Press Start PC Copy b Copy job starts from software on computer Related topics e Stop the current job x lt ul LL E E E eb t ou E Vu O wel Oo Je ou ou E Kal Q e O N Ou Q d 2 O Copy text or mixed documents 75 Chapter 8 CH lt 0 v gt O a D D 0 ben 3 3 3 TI 9 x O Ga Ca tez o D D 2
163. he issue is resolved e Solution 1 Load the stack of envelopes correctly e Solution 2 Check the envelope type e Solution 3 Tuck the flaps to avoid paper jams Solution 1 Load the stack of envelopes correctly Solution Load a stack of envelopes in the input tray with the envelope flaps facing up and to the left Make sure that you remove all paper from the input tray before loading the envelopes GA lt D D o en o D 3 For more information see e Load media Cause A stack of envelopes was loaded incorrectly If this did not solve the issue try the next solution Solution 2 Check the envelope type Solution Do not use shiny or embossed envelopes or envelopes that have clasps or windows Cause The wrong type of envelope was loaded If this did not solve the issue try the next solution Solution 3 Tuck the flaps to avoid paper jams Solution To avoid paper jams tuck the flaps inside the envelopes 128 Solve a problem Cause The flaps might get caught in the rollers The product prints meaningless characters Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Reset the product e Solution 2 Print a previously saved version of the document Solution 1 Reset the product Solution Turn off
164. he phone line is not reducing the fax signal Solution 10 Clear the memory of the product Solution 11 Check for error messages on the display Solution 1 Make sure the product is set up for faxing correctly Solution Make sure you set up the product properly for faxing based on the equipment and services you have on the same phone line as the product For more information see Set up the HP Photosmart for faxing Solve a problem Then run a fax test to check the status of the product and to make sure you set it up properly To test your fax setup from the control panel 1 Load letter or A4 unused plain white paper into the input tray 2 Press Setup 3 Press the down arrow button to highlight Tools and then press OK 4 Press the down arrow button to highlight Run Fax Test and then press OK The HP Photosmart displays the status of the test on the display and prints a report 5 Review the report e Ifthe test passes and you are still having problems faxing check the fax settings listed in the report to verify the settings are correct A blank or incorrect fax setting can cause problems faxing e Ifthe test fails review the report for more information on how to fix any problems found 6 After you pick up the fax report from the HP Photosmart press OK If necessary resolve any problems found and rerun the test The product prints a report with the results of the test If the test fails review the report for information o
165. he phone line that can interfere with the product preventing the product from sending and receiving faxes The DSL filter removes the digital signal and allows the product to communicate properly with the phone line To check if you already have a filter installed listen to your phone line or dial tone If you hear noise or static on the line you probably do not have a DSL filter installed or it is installed incorrectly Obtain a DSL filter from your DSL provider If you already have a DSL filter make sure it is connected correctly Cause The product shares the same phone line with a DSL service and a DSL filter was not connected If this did not solve the issue try the next solution Solution 11 If you use a DSL service make sure the DSL modem is properly grounded Solution Ifthe DSL modem is not properly grounded it can create noise on the phone line Phone lines with poor sound quality noise can cause faxing problems You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise If you hear noise turn off your DSL modem Fax troubleshooting 151 Chapter 13 E NOTE For information on turning your DSL modem off contact your DSL provider for support Completely remove power for at least 15 minutes and then turn the DSL modem back on Listen to the dial tone again e Ifthe dial tone sounds clear no noise or static try sending or receiving a
166. he supplied phone cord is too short you can purchase a coupler from your local electronics store and extend it 16 Finish setting up the HP Photosmart Case D Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service through your telephone company that allows you to have multiple phone numbers on one phone line each with a different ring pattern set up the HP Photosmart as described in this section Back view of the HP Photosmart 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP Photosmart to connect to the 1 LINE port To set up the HP Photosmart with a distinctive ring service 1 Using the phone cord supplied in the box with the HP Photosmart connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP Photosmart E NOTE If you do not use the supplied cord to connect from the telephone wall jack to the HP Photosmart you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office ct ul E O Pur O fs ou ou al eb Je ES e O c ES du bs 5 S LL 2 Turn on the Auto Answer setting 3 Change the Distinctive Ring setting to match the pattern that the telephone company assigned to your fax number E NOTE By default the HP Photosmart is set to answer all ring patterns
167. heck the paper type Solution 2 Use a higher print quality setting Solution 3 Rotate the image Solution 1 Check the paper type Solution HP recommends that you use HP papers or any other paper type that is appropriate for the product Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This will prevent the photo paper from curling For more information see e Recommended papers for printing e Information on paper Cause The wrong kind of paper was loaded in the input tray If this did not solve the issue try the next solution Print quality troubleshooting 111 GA lt D D xe en o SE D 3 Chapter 13 Solution 2 Use a higher print quality setting Solution Check the print quality setting and make sure it is not set too low To select a print speed or quality 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Proper
168. hich means that the product would not answer incoming calls You must be available to respond in person to incoming fax calls in order to receive faxes If this did not solve the issue try the next solution Solution 3 If you use a distintive ring service make sure the Distinctive Ring setting matches the ring pattern for your fax number E 2 2 O t a e v 2 O Solution If you have a special ring pattern for your fax phone number using a distinctive ring service through your telephone company make sure that the Distinctive Ring setting on the product is set to match For example if the phone company has assigned your number a double ring pattern make sure Double Rings is selected as the Distinctive Ring setting E NOTE The product cannot recognize some ring patterns such as those with alternating short and long ringing patterns If you are having problems with a ring pattern of this type ask your phone company to assign a non alternating ring pattern If you are not using a distinctive ring service make sure that the Distinctive Ring setting on the product is set to All Rings Cause You had a special ring pattern for your fax phone number using a distinctive ring service through your telephone company and the Distinctive Ring setting on the product did not match If this did not solve the issue try the next solution Fax troubleshooting 169 Chapter 13 Solution 4 If you do not use a distintive
169. hip does not contain information that can be used to identify a customer or user of the cartridge or their product HP collects a sampling of the memory chips from cartridges returned to HP s free return and recycling program HP Planet Partners www hp com hpinfo globalcitizenship environment recycle The memory chips from this sampling are read and studied in order to improve future HP products HP partners who assist in recycling this cartridge might have access to this data as well Any third party possessing the cartridge might have access to the anonymous information on the memory chip If you prefer to not allow access to this information you can render the chip inoperable However after you render the memory chip inoperable the cartridge cannot be used in an HP product If you are concerned about providing this anonymous information you can make this information inaccessible by turning off the memory chip s ability to collect the product s usage information To disable the usage information function 1 Press Setup Technical information 225 j D O gt Se CH O G p O Chapter 15 2 Press the down arrow button until Preferences is highlighted and then press OK 3 Press the down arrow button until Cartridge Chip Info is highlighted and then press OK NOTE To re enable the usage information function restore the factory defaults E NOTE Youcancontinue to use the cartridge in th
170. his device is far below the FCC radio AN frequency exposure limits Nevertheless the device shall be used in such a manner that the potential for human contact during normal operation is minimized This product and any attached external antenna if supported shall be placed in such a manner to minimize the potential for human contact during normal operation In order to avoid the possibility of exceeding the FCC radio frequency exposure limits human proximity to the antenna shall not be less than 20 cm 8 inches during normal operation Notice to users in Brazil Aviso aos usuarios no Brasil Este equipamento opera em car ter secund rio isto no tem direito prote o contra interfer ncia prejudicial mesmo de esta es do mesmo tipo e n o pode causar interfer ncia a sistemas operando em car ter prim rio Res ANATEL 282 2001 Notice to users in Canada Notice to users in Canada Note l attention des utilisateurs canadiens For Indoor Use This digital apparatus does not exceed the Class B limits for radio noise emissions from the digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications The internal wireless radio complies with RSS 210 and RSS GEN of Industry Canada Utiliser l int rieur Le pr sent appareil num rique n met pas de bruit radio lectrique d passant les limites applicables aux appareils num riques de la classe B prescrites dans le R glem
171. his diagnostic page again Sample text area jagged text Ipsum Lorem If the text is uneven streaked or smeared clean the printhead and then print this diagnostic page again Sample text area uneven ink distribution ipsum Lorem Sample text area streaks or smears Ipsum Lorem 4 Look at the alignment pattern above the color bars The lines should be straight and sharp Alignment pattern expected result 110 Solve a problem e If the lines are jagged align the printer and then print this diagnostic page again Alignment pattern jagged lines d E NOTE If aligning the printer does not solve this print quality issue contact HP support for service Cause The printhead needed to be cleaned If this did not solve the issue try the next solution Solution 6 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem with the printhead The printout has a horizontal band of distortion near the bottom of a borderless print Try the following solutions if your borderless print has a blurry band or line on the bottom of it E NOTE For this issue there is not a problem with your ink supplies Therefore replacing the ink cartridges or printhead is not necessary E 2 2 O t a e v 2 O Solution 1 C
172. hlight Clean Printhead and then press OK The product cleans the printhead 4 Press any button to return to the Tools menu After cleaning the printhead print a print quality report Evaluate the print quality report to see if the print quality problem still exists To print a print quality report 1 Load letter or A4 unused plain white paper into the input tray 2 Press Setup 3 Press the down arrow button to highlight Tools and then press OK 4 Press the down arrow button to highlight Print Quality Report and then press OK The product prints a print quality report that you can use to diagnose print quality issues E 2 re O t a e v 2 O To evaluate the print quality report 1 Check the ink levels shown on the page If a cartridge shows very low ink levels and you find the print quality unacceptable consider replacing that ink cartridge Print quality typically deteriorates as cartridges run out of ink NOTE 1 Ifthe print quality report is not legible you can check the estimated ink levels from the control panel or HP Photosmart Software NOTE 2 Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable 2 Look at the color bars in the middle of the page The
173. hone connection was lost The receiving fax machine stopped accepting pages The telephone connection was lost There was a communication error with the receiving fax machine 2 Press the down arrow button to highlight Advanced Fax Setup and then press OK The Advanced Fax Setup menu appears 184 Solve a problem 3 Press the down arrow button to highlight Error Correction Mode and then press OK The Error Correction Mode menu appears 4 Press the down arrow button to highlight Off or On 5 Press OK Cause If there is a problem or error encountered during sending or receiving a fax a Fax Log report will print Errors This section contains the following categories of messages about your product e Product messages e File messages e General user messages e Paper messages e Power and connection messages e Ink cartridge and printhead messages Product messages The following is a list of product related error messages e Firmware revision mismatch e Memory is full e Photo tray problem e Photo tray cannot engage e Photo tray cannot disengage e Missing HP Photosmart Software Firmware revision mismatch Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support E 2 re O t a e v 2 O Cause The revision number of the product firmware did not match the
174. hone wall jack you are using for the product and check for a dial tone If you do not hear a dial tone call your local telephone company for service Cause The telephone wall jack was not working properly If this did not solve the issue try the next solution Solution 7 Check the phone line for noise Solution You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise If the failure was due to noise on the phone line contact the sender to have them resend the fax The quality might be better when you try again If the problem persists turn Error Correction Mode ECM off and contact your telephone company To change the ECM setting from the control panel 1 Press Setup 150 Solve a problem 2 Press the down arrow button to highlight Advanced Fax Setup and then press OK The Advanced Fax Setup menu appears 3 Press the down arrow button to highlight Error Correction Mode and then press OK The Error Correction Mode menu appears 4 Press the down arrow button to highlight Off or On 5 Press OK Cause The phone line connection was noisy Phone lines with poor sound quality noise can cause faxing problems If this did not solve the issue try the next solution Solution 8 Make sure extension phones or other equipment on the phone line are not in use Solution Make sure extension phones phones on the same phone line but not co
175. ice equipment directly to the HP Photosmart and you might also need to change some fax settings before you can fax successfully To determine the best way to set up the HP Photosmart in your home or office first read through the questions in this section and record your answers Next refer to the table in the following section and choose the recommended setup case based on your answers 12 Finish setting up the HP Photosmart Make sure to read and answer the following questions in the order they are presented 1 Do you have a digital subscriber line DSL service through your telephone company DSL might be called ADSL in your country region LI Yes have DSL OY No If you answered Yes proceed directly to Case B Set up the HP Photosmart with DSL You do not need to continue answering questions If you answered No please continue answering questions Do you have a private branch exchange PBX phone system or an integrated services digital network ISDN system If you answered Yes proceed directly to Case C Set up the HP Photosmart with a PBX phone system or an ISDN line You do not need to continue answering questions If you answered No please continue answering questions Do you subscribe to a distinctive ring service through your telephone company that provides multiple phone numbers with different ring patterns LI Yes have distinctive ring LI No If you answered Yes proceed directly to Case D Fax with a
176. id b Start scan LI Press Start Scan Q Highlight Scan to Computer and press OK Q Highlight HP Photosmart and press OK Multiple page scan a Load original LI Remove any staples or clips from the original document Q Slide original with print side up into document feeder tray until the product detects the pages LI Slide paper width guide inward until it stops at edge of paper b Start scan LI Press Start Scan Q Highlight Scan to Computer and press OK Q Highlight desired option and press OK Related topics e Stop the current job 62 Scan Scan to a memory card or USB storage device E NOTE You can send the scanned image as a JPEG image to the memory card or storage device that is currently inserted This enables you to use the photo print options to print borderless prints and album pages from the scanned image A Do one of the following Single page scan a Load original Lift lid on product LI Load original print side down on right front corner of glass Scan to a memory card or USB storage device 63 Chapter 6 LI Close lid b Insert memory MS DUO EA 1 Memory Stick Memory Stick Pro Memory Stick Select Memory Stick Magic Gate Memory Stick Duo or Pro Duo adapter optional Memory Stick Pro HG Duo adapter optional or Memory Stick Micro adapter required 2 MultiMediaCard MMC MMC Plus Secure MultiMedia Card MMC Mobile RS MMC adapter required
177. ide paper width guide inward until it stops at edge of paper y D D D _ e D ai O o Load A4 or 8 5 x 11 inch paper a Raise output tray Q Raise output tray and slide paper width guide outwards 38 Paper basics b Load paper Q Insert stack of paper into main input tray with short edge forward and print side down Q Slide stack of paper forward until it stops Q Slide paper width guide inward until it stops at edge of paper c Lower output tray Q Lower output tray and pull tray extender towards you as far as it will go Flip the paper catch at the end of the tray extender dl d re CH Q oa E NOTE When you use legal size paper leave the paper catch closed Load envelopes a Raise output tray Q Raise output tray and slide paper width guide outwards Load media 39 Chapter A LY Remove all paper from the main input tray b Load envelopes LI Insert one or more envelopes into far right side of main input tray with envelope flaps on left and facing up Q Slide stack of envelopes forward until it stops Q Slide paper width guide inward against stack of envelopes until it stops y D D D _ e D ai O o Related topics e Information on paper 40 Paper basics Information on paper The HP Photosmart is designed to work well with most paper types Test a variety of paper types before buying a large quantity Find a paper type that works well
178. igher quality image Solution 3 Print the image in a smaller size Solution 4 Align the printer Solution 1 Check the print settings Solution Check the print settings e Check the paper type setting to make sure it matches the type of paper loaded in the input tray e Check the print quality setting and make sure it is not set too low Print the image with a high print quality setting such as Best or Maximum dpi Cause The paper type or print quality settings were set incorrectly If this did not solve the issue try the next solution Solution 2 Use a higher quality image Solution Use a higher resolution image If you are printing a photo or graphic and the resolution is too low it will be blurry or fuzzy when printed Print quality troubleshooting 121 Chapter 13 If a digital photo or rasterized graphic has been resized it can be blurry or fuzzy when printed Cause The resolution of the image was low If this did not solve the issue try the next solution Solution 3 Print the image in a smaller size Solution Reduce the size of the image and then print it If you are printing a photo or graphic and the print size is set too high it will be blurry or fuzzy when printed If a digital photo or rasterized graphic has been resized it can be blurry or fuzzy when printed Cause The image was printed in a larger size If this did not solve the issue try the next solution Solution 4 Align the printer Sol
179. ight If you were sending a faded washed out or handwritten fax or a document with a watermark such as a red seal or stamp you can change the Lighter Darker setting to send the fax darker than the original 158 Solve a problem Parts of a fax sent are cut off Solution Make sure the receiving fax machine can accept the paper size you are using If not ask the recipient if the receiving fax machine has a fit to page setting they can use to reduce the incoming fax to fit standard paper size such as letter or A4 Cause Some fax machines cannot accept faxes larger than letter or A4 paper The fax was larger than letter or A4 paper The fax sent was blank when it was received Solution Load your original print side down on the right front corner of the glass E 2 re O t a e 2 O Cause The original was not loaded or was loaded incorrectly Fax transmission is slow Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Send the fax in black and white e Solution 2 Lower the fax resolution e Solution 3 Check the phone line for noise e Solution 4 Check the receiving fax machine for problems e Solution 5 Increase the fax speed Solution 1 Send the fax in black and white Solution Sending a
180. ill under warranty contact HP support for service or replacement Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support e For more information see Cartridge warranty information Cause The indicated ink cartridges were defective If this did not solve the issue try the next solution Solution 5 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support 200 Solve a problem Cause The product had a problem Ink service capacity warning Solution If you are going to move or transport the product after receiving this message make sure you keep it upright and do not tip it on its side to avoid ink leakage Printing can continue but ink system behavior might change Cause The product has nearly maximized the ink service capacity Ink system failure Solution Turn off the product unplug the power cord and wait 10 seconds Then plug the power cord back in and turn on the product If you continue to receive this message write down the error code provided in the message on the product display and then contact HP support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause
181. in the correct slots Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon and color ES 4 Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely down Errors 217 Chapter 13 5 Press down on any cartridges that are sticking up They should snap down into place 6 Ifan ink cartridge was sticking up and you were able to snap it back down into place close the ink cartridge access door and check if the error message has gone away e If the message has gone away stop troubleshooting here The error has been resolved e If the message has not gone away proceed to the next step e If none of the ink cartridges were sticking up proceed to the next step 7 Locate the ink cartridge that is indicated in the error message and then press the tab on the ink cartridge to release it from the slot 8 Press the ink cartridge back down into place The tab should make a snapping noise when the ink cartridge is correctly seated If the ink cartridge did not make a snapping noise the tab might need to be readjusted 9 Remove the ink cartridge from the slot 10 Gently bend the tab away from the ink cartridge A CAUTION Be careful not to bend the tab out more than about 1 27 cm 0 5 inches GA lt fet CO O z p 11 Reinstall the ink cartridge It should now snap down into place 218 Solve a pr
182. ing and loop disconnect dialing In the unlikely event of problems with loop disconnect dialing it is recommended to use this equipment only with the DTMF tone dial setting 238 Technical information Notice to users of the German telephone network Hinweis f r Benutzer des deutschen Telefonnetzwerks Dieses HP Fax ist nur f r den Anschluss eines analogen Public Switched Telephone Network PSTN gedacht Schlie en Sie den TAE N Telefonstecker der im Lieferumfang des HP All in One enthalten ist an die Wandsteckdose TAE 6 Code N an Dieses HP Fax kann als einzelnes Ger t und oder in Verbindung mit seriellem Anschluss mit anderen zugelass enen Endger ten verwendet werden c e Ke E t oO Ae D 7 c lt Oo o aa Australia wired fax statement In Australia the HP device must be connected to Telecommunication Network through a line cord which meets the requirements of the Technical Standard AS ACIF S008 Regulatory telecommunication notices 239 Chapter 15 D OH gt z O A e D e 240 Technical information Index Symbols Numerics 10 x 15 cm photo paper specifications 226 A ADSL See DSL after the support period 94 answer ring pattern 17 answering machine fax tones recorded 161 set up with fax 22 23 173 B blank copy 145 scan 135 blank pages fax 159 buttons control panel 31 C cancel scheduled fax 83 CAT 5 Ethernet cable 5 CD DVD rec
183. ing options are automatically displayed You can leave them as is change them or create your own shortcuts for commonly used tasks Use the Printing Shortcuts tab for the following print tasks General Everyday Printing Print documents quickly Photo Printing Borderless Print to the top bottom and side edges of 10 x 15 cm 4 x 6 inch and 13 x 18 cm 5 x 7 inch HP Photo Papers Paper saving Printing Print two sided documents with mutliple pages on same sheet to reduce paper usage Photo Printing With White Borders Print a photo with a white border around the edges Fast Economical Printing Produce draft quality printouts quickly Presentation Printing Print high quality documents including letters and transparencies Two sided Duplex Printing Print two sided pages with the HP Photosmart To create a printing shortcut i 2 3 m On the File menu in your software application click Print Make sure the product is the selected printer Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Printing Shortcuts tab In the Printing Shortcuts list click a printing shortcut The print settings for the selected printing shortcut are displayed Change the print settings to those you want in the new printing shortcut Click Save as and type a name for the new printing shortcut a
184. ing problems e Your outgoing message might have been too long or too loud to allow the product to detect fax tones and the sending fax machine might have disconnected e Your answering machine might not have had enough quiet time after your outgoing message to allow the product to detect fax tones This problem is most common with digital answering machines If this did not solve the issue try the next solution Solution 6 If you have an answering machine on the same phone line as the product make sure it is connected to the correct port GA o lt D D xe en o SE D 3 Solution NOTE This possible solution applies only in the countries regions that receive a 2 wire phone cord in the box with the product including Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela and Vietnam When you have an answering machine on the same phone line you use for fax calls you must connect the answering machine directly to the product using the port labeled 2 EXT as shown below You also need to set the correct number of rings to answer for both the answering machine and product 164 Solve a problem Telephone wall jack Connect to the IN port on the answering machine Connect to the OUT port on the answering machine
185. int Properties dialog box In the Print Properties dialog box click the Features tab and then click the Printer Services button The Printer Toolbox appears 2 Click the Estimated Ink Level tab The estimated ink levels for the ink cartridges appear Work with cartridges 87 Chapter 12 Related topics e Order ink supplies Order ink supplies HP recommends that you use original HP cartridges Original HP cartridges are designed and tested with HP printers to help you easily produce great results time after time For a list of cartridge numbers see the documentation that came with the HP Photosmart You can also use the software that came with the HP Photosmart to find out the reorder number for all the cartridges You can order cartridges online from the HP Web site Additionally you can contact a local HP reseller to find out the correct cartridge reorder numbers for your product and purchase cartridges To order genuine HP supplies for the HP Photosmart go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page E NOTE Ordering cartridges online is not supported in all countries regions If it is not supported in your country region contact a local HP reseller for information about purchasing cartridges To order HP printing supplies through the HP Photosmart Software 1 On the File menu in your software application cli
186. int this diagnostic page again Sample text area uneven ink distribution ipsum Lorem Sample text area streaks or smears Ipsum Lorem 4 Look at the alignment pattern above the color bars The lines should be straight and sharp Alignment pattern expected result 120 Solve a problem e If the lines are jagged align the printer and then print this diagnostic page again Alignment pattern jagged lines d NOTE If aligning the printer does not solve this print quality issue contact HP support for service Cause The printhead needed to be cleaned If this did not solve the issue try the next solution Solution 6 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem with the printhead Printouts seem blurry or fuzzy Try the following solutions if your printout is not sharp or unclear E NOTE For this issue there is not a problem with your ink supplies Therefore replacing the ink cartridges or A S printhead is not necessary TIP After reviewing the solutions in this section you can go to HP s Web site to see if there is additional troubleshooting help For more information go to www hp com support E 2 2 O t a e v 2 O Solution 1 Check the print settings Solution 2 Use a h
187. ke the guesswork out of printing affordable professional photos with your HP Photosmart Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid print after print Great for printing out an entire vacation s worth of photos or multiple prints to share To order HP papers and other supplies go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page ET NOTE At this time some portions of the HP Web site are available in English only Paper basics 35 0 D D D e D 2 O o Chapter A Recommended papers for printing If you want the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing Depending on your country region some of these papers might not be available HP Advanced Photo Paper e This thick photo paper features an instant dry finish for easy handling without smudging It resists water smears fingerprints and humidity Your prints have a look and feel comparable to a store processed photo It is available in several sizes including A4 8 5 x 11 inch 10 x 15 cm 4 x 6 inch with or without tabs 13 x 18 cm 5 x 7 inch and two finishes glossy or soft gloss satin matte It is acid free for longer lasting documents HP Everyday Photo Paper e Print colorful everyday s
188. land and United Kingdom Products with 2 4 GHz wireless LAN devices France For 2 4 GHz Wireless LAN operation of this product certain restrictions apply This product may be used indoor for the entire 2400 2483 5 MHz frequency band channels 1 13 For outdoor use only 2400 2454 MHz frequency band channels 1 9 may be used For the latest requirements see http www art telecom fr Italy License required for use Verify with your dealer or directly with the General Direction for Frequency Planning and Management Direzione Generale Pianificazione e Gestione Frequenze Notice to users in Taiwan dE Se a EERE HEINA B TAR CHABBAKLKDRHAEY HERT Aa BEREA EIS E EE R MAHERE et SRR B T AIR RRR SE ZCEARSHERMAERTRSAEE CRRATBRAR BU GH rass DEI DECKEN EC CC TR NER BSA Sew ERL TB Regulatory telecommunication notices The HP Photosmart meets telecommunication requirements from regulatory agencies in your country region 236 Technical information This section contains the following topics e Notice to users of the U S telephone network FCC requirements e Notice to users of the Canadian telephone network e Notice to users in the European Economic Area e Notice to users of the German telephone network e Australia wired fax statement Notice to users of the U S telephone network FCC requirements E O Kai Wil E Ben O t c s oO 0 Sg Notice to users of the U S telephone net
189. le RS MMC adapter required Secure Digital SD Secure Digital Mini adapter required Secure Digital High Capacity SDHC TransFlash MicroSD Card adapter required or xD Picture card CompactFlash CF types and II 4 Front USB port Pictbridge For digital cameras and removable drives c Select project type Q Highlight Create and press OK Q Highlight Panorama Prints and press OK d Select photo Q Highlight photo and press OK Q Increase number of copies and press OK LI Press OK to preview print job e Print photo LY Press Print Photos Print wallet photos a Load paper Q Load up to 13 x 18 cm 5 x 7 inch photo paper in photo tray or full size photo paper in main input tray b Insert memory Print a creative project 53 Chapter 5 1 Memory Stick Memory Stick Pro Memory Stick Select Memory Stick Magic Gate Memory Stick Duo or Pro Duo adapter optional Memory Stick Pro HG Duo adapter optional or Memory Stick Micro adapter required 2 MultiMediaCard MMC MMC Plus Secure MultiMedia Card MMC Mobile RS MMC adapter required Secure Digital SD Secure Digital Mini adapter required Secure Digital High Capacity SDHC TransFlash MicroSD Card adapter required or xD Picture card CompactFlash CF types and II 4 Front USB port Pictbridge For digital cameras and removable drives c Select project type Q Highlight Create and press
190. like a set of four copper or gold colored pins positioned to meet the contacts on the ink cartridge GA lt e oO Lo o D 3 7 Use a dry swab or lint free cloth to wipe the contacts 8 Reinstall the ink cartridge 220 Solve a problem 9 Close the ink cartridge door and check if the error message has gone away 10 If you still receive the error message turn the product off and then on again If you still receive this message after cleaning the cartridge contacts you might have a damaged cartridge Check to see if your cartridge is still under warranty and the end of warranty date has not been reached e If the end of warranty date has been reached purchase a new ink cartridge e If the end of warranty date has not been reached contact HP support for service or replacement Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support For more information see e Cartridge warranty information e Replace the cartridges Cause The indicated ink cartridge contacts were defective If this did not solve the issue try the next solution Solution 4 Contact HP support E 2 E O Be Si Wal 9 2 o n Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause Th
191. lity To align the printer from the HP Photosmart Software 1 Load letter A4 or legal unused plain white paper into the input tray 2 Inthe HP Solution Center click Settings 3 Inthe Print Settings area click Printer Toolbox E NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Features tab and then click Printer Services The Printer Toolbox appears 4 Click the Device Services tab 5 Click Align the Printer The product prints a test page aligns the print head and calibrates the printer Recycle or discard the page Cause The printer needed to be aligned If this did not solve the issue try the next solution Solution 6 Clean the printhead Solution If the previous solutions did not resolve the issue try cleaning the printhead GA lt e o en o SE D 3 To clean the printhead from the control panel 1 Press Setup 2 Press the down arrow button to highlight Tools and then press OK 3 Press the down arrow button to highlight Clean Printhead and then press OK The product cleans the printhead 4 Press any button to return to the Tools menu After cleaning the printhead print a print quality report Evaluate the print quality report to see if the print quality problem still exists To print a print quality report 1 Load letter or A4 unused plain white paper into the input tray 2 Press Setup
192. lose the print cartridge door as shown below E NOTE Ifthe product has an alignment message you might be able to press the button next to OK to clear the message and resume faxing After you resolve any problems found the product can begin answering incoming fax calls Cause An error condition was preventing the product from receiving faxes and Backup Fax Reception was set to Off E 2 re O t a e v 2 O The product is having problems receiving a manual fax Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Lower the fax speed e Solution 2 Check for error messages on the display Solution 1 Lower the fax speed Solution You might need to send and receive faxes at a slower rate Try setting the Fax Speed to Medium 14400 or Slow 9600 if you use one of the following e An Internet phone service e A PBX system e Fax over Internet Protocol FolP e An ISDN service To set the fax speed from the control panel 1 Press Setup Fax troubleshooting 167 Chapter 13 2 Press the down arrow button to highlight Advanced Fax Setup and then press OK 3 Press the down arrow button to highlight Fax Speed and then press OK 4 Press the down arrow button to select one of the following settings and then press OK
193. lution 1 Remove all but one memory card e Solution 2 Remove the memory card and reinsert it correctly e Solution 3 Push the memory card all the way forward Solution 1 Remove all but one memory card Solution Remove all but one memory card The product reads the remaining memory card and displays the first photo stored on the memory card Cause There were two or more memory cards inserted into the product at the same time If this did not solve the issue try the next solution GA lt e e oO en o D 3 Solution 2 Remove the memory card and reinsert it correctly Solution Remove the memory card and reinsert it correctly The label of the memory card faces up and should be readable as you insert it into the slot Cause You had inserted the memory card backwards or upside down If this did not solve the issue try the next solution Solution 3 Push the memory card all the way forward Solution Remove the memory card and reinsert it in the memory card slot until it stops Cause You had not fully inserted the memory card 190 Solve a problem Cannot crop Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Close some applications or restart your computer e Solution 2 Empty the Recycle Bin on your desk
194. m to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the product 2 Using the phone cord supplied in the box with the product connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the product E NOTE If you do not use the supplied cord to connect from the telephone wall jack to the product you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 3 Remove the white plug from the port labeled 2 EXT on the back of the product 4 Using another phone cord connect one end to the port labeled 2 EXT on the back of the product Connect the other end of the phone cord to the parallel splitter on the side with the single phone port 5 Unplug your computer modem from the telephone wall jack and connect it to the parallel splitter on the side with two phone ports Fax troubleshooting 173 GA lt D D o en O SE D 3 Chapter 13 lf your modem software is set to receive faxes to your computer automatically turn off that setting E NOTE If you do not turn off the automatic fax reception setting in your modem software the product will not be able to receive faxes Optional Connect a phone to the other open phone port on the parallel splitter Back view of the product Telephone wall jack
195. m the receiving fax machine To send a fax manually from a connected phone 1 Load your originals print side up into the document feeder tray Initiate a fax from your phone 81 Chapter 10 E NOTE This feature is not supported if you load your originals on the glass You must load your originals in the document feeder tray 2 Dial the number by using the keypad on the phone that is connected to the HP Photosmart E NOTE Do not use the keypad on the control panel of the HP Photosmart You must use the keypad on your phone to dial the recipient s number 3 Ifthe recipient answers the telephone you can engage in a conversation before sending your fax E NOTE Ifa fax machine answers the call you will hear fax tones from the receiving fax machine Proceed to the next step to transmit the fax 4 Once you are ready to send the fax press Start Fax If you were speaking with the recipient before sending the fax inform the recipient that they should press Start on their fax machine after they hear fax tones The telephone line is silent while the fax is transmitting At this point you can hang up the telephone If you want to continue speaking with the recipient remain on the line until the fax transmission is complete Send a fax to multiple recipients You can send a fax to multiple recipients without first setting up a group speed dial E NOTE The list of recipients you specify for this fax is not saved and only works for se
196. me or office E ul E O Pur O fs ou ou al eb Je ES e O c ES du bs 5 i LL 2 Turn off the Auto Answer setting 3 Run a fax test You must be available to respond in person to incoming fax calls or the HP Photosmart cannot receive faxes Case G Fax line shared with computer dial up modem no voice calls received If you have a fax line on which you receive no voice calls and you also have a computer dial up modem connected on this line set up the HP Photosmart as described in this section Set up the HP Photosmart for faxing 19 m a SE d E To m D ZE 0 0 SS o rr O o 3 D r Chapter 2 Since your computer dial up modem shares the phone line with the HP Photosmart you will not be able to use both your modem and the HP Photosmart simultaneously For example you cannot use the HP Photosmart for faxing if you are using your computer dial up modem to send an e mail or access the Internet Back view of the HP Photosmart mee 1 Telephone wall jack Use the phone cord supplied in the box with the HP Photosmart to connect to the 1 LINE port Computer with modem To set up the HP Photosmart with a computer dial up modem 1 Remove the white plug from the port labeled 2 EXT on the back of the HP Photosmart 2 Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone
197. mears fingerprints and humidity Your prints have a look and feel comparable to a store processed photo It is available in several sizes including A4 8 5 x 11 inch 10 x 15 cm 4 x 6 inch with or without tabs 13 x 18 cm 5 x 7 inch and two finishes glossy or soft gloss satin matte For longer lasting photos it is acid free E NOTE Sensors in your Auto Sense enabled HP Photosmart scan the Auto Sense marks and automatically adjust printer settings including paper type print quality and size for faster printing and outstanding quality You will even get an alert if your paper is loaded incorrectly When you print using tabbed photo papers Auto Sense technology will ensure your printer adjusts to avoid printing on the tab To ensure you have HP photo papers with Auto sense look for this symbol on the package gt HP Everyday Photo Paper e Print colorful everyday snapshots at a low cost using paper designed for casual photo printing This affordable photo paper dries quickly for easy handling Get sharp crisp images when you use this paper with any inkjet printer It is available in semi gloss finish in several sizes including A4 8 5 x 11 inch and 10 x 15 cm 4 x 6 inch with or without tabs For longer lasting photos it is acid free dl d re Som e Q eh HP Photo Value Pack e HP Photo Value Packs conveniently package original HP cartridges and HP Advanced Photo Paper to save you time and ta
198. media Cause The paper was not loaded correctly If this did not solve the issue try the next solution E 2 re O t a e v 2 O v Solution 4 Use a higher print quality setting Solution Check the print quality setting and make sure it is not set too low To select a print speed or quality 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab In the Paper Type drop down list select the type of paper that you have loaded 7 Inthe Print Quality drop down list select the appropriate quality setting for your project Da NOTE To find out what dpi the product will print based on the paper type and print quality settings you selected click Resolution Print quality troubleshooting 113 Chapter 13 Print the image with a high print quality setting such as Best or Maximum dpi For more information see e Print using the maximum dpi Cause The print quality or copy setting on the product was set too low If this did not solve the issue try the next solution Solution 5 Align the printer Solution Align the printer Aligning the printer can help ensure excellent print qua
199. n ipsum Lorem Sample text area streaks or smears Ipsum Lorem 4 Look at the alignment pattern above the color bars The lines should be straight and sharp GA lt D D o en o SE D 3 Alignment pattern expected result e If the lines are jagged align the printer and then print this diagnostic page again Alignment pattern jagged lines d 106 Solve a problem E NOTE If aligning the printer does not solve this print quality issue contact HP support for service Cause The printhead needed to be cleaned If this did not solve the issue try the next solution Solution 8 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem with the printhead Ink is not filling the text or graphics completely Try the following solutions if the ink is not filling the text or image completely so that it appears that parts are missing or blank Solution 1 Make sure you are using genuine HP ink cartridges Solution 1 Make sure you are using genuine HP ink cartridges Solution 2 Check the ink levels Solution 3 Check the print settings Solution 4 Check the paper type Solution 5 Clean the printhead Solution 6 Contact HP support Solution Check to see if your ink cartridges are genuine HP ink cartridges HP recomm
200. n ch Eur pskej nie pri vyhadzovan zariadenia v dom com pou van do odpadu Tento symbol na produkte alebo na jeho obale znamen e nesmie by vyhoden s in m komun lnym odpadom Namiesto toho m te povinnos odovzda toto zariadenie na zbernom mieste kde sa zabezpe uje recykl cia elektrick ch a elektronick ch zariaden Separovan zber a recykl cia zariadenia ur en ho na odpad pom e chr ni pr rodn zdroje a zabezpe tak sp sob recykl cie ktor bude chr ni udsk zdravie a ivotn prostredie Dal ie inform cie o separovanom zbere a recykl cii z skate na miestnom obecnom rade vo firme zabezpe uj cej zber v ho komun lneho odpadu alebo v predajni kde ste produkt k pili Ravnanje z odpadno opremo v gospodinjstvih znotraj Evropske unije Ta znak na izdelku ali embala i izdelka pomeni da izdelka ne smete odlagati skupaj z drugimi gospodinjskimi odpadki Odpadno opremo ste dol ni oddati na dolo enem zbirnem mestu za recikliranje odpadne elektri ne in elektronske opreme Z lo enim zbiranjem in recikliranjem odpadne opreme ob odlaganju boste pomagali ohraniti naravne vire in zagotovili da bo odpadna oprema reciklirana tako da se varuje zdravje ljudi in okolje Ve informacij o mestih kjer lahko oddate odpadno opremo za recikliranje lahko dobite na ob ini v komunalnem podjetju ali trgovini kjer ste izdelek kupili Svenska Sloven ina Sloven ina Kassering av f rbrukningsmaterial f r hem och
201. n 2 Set your product as the default printer Solution Use the system tools on your computer to change your product to be the default printer Cause You sent the print job to the default printer but this product was not the default printer If this did not solve the issue try the next solution Solution 3 Check the connection between the product and computer Solution Check the connection between the product and computer Cause The product and computer were not communicating with each other If this did not solve the issue try the next solution Solution 4 Check that the cartridges are installed properly and have ink Solution Check that the cartridges are installed properly and have ink For more information see e Work with cartridges Cause There might have been a problem with one or more of the cartridges If this did not solve the issue try the next solution Solution 5 Load paper in the input tray Solution Load paper in the input tray For more information see E 2 re O t a e v 2 O s Load media Cause The product might have been out of paper The wrong measurements are showing in menus on the display Solution Change the country region setting E NOTE Youwill be prompted to set both the language and the country region settings by using the following procedure To set your language and country region 1 Press Setup 2 Press the down arrow button to highlight Pr
202. n how to fix the problem For more information see e The fax test failed Cause The product was not set up properly for faxing If this did not solve the issue try the next solution Solution 2 Check the Auto Answer setting Solution Depending on your office setup you might be able to set the product to answer incoming calls automatically To find out what the recommended answer mode is for your office setup see the printed documentation that came with the product E 2 re O t a e v 2 O If you must have Auto Answer off you will need to press Start Fax to receive a fax Cause Auto Answer was turned off which means that the product would not answer incoming calls You must be available to respond in person to incoming fax calls in order to receive faxes If this did not solve the issue try the next solution Solution 3 Set the product to answer faxes manually Solution Set the product to answer faxes manually You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls You must receive faxes manually this means you must be available to respond in person to incoming fax calls For more information on how to set up the product when you have a voice mail service see the printed documentation that came with the product Cause You subscribed to a voice mail service at the same phone number you used for fax calls If this did not solve
203. n on the product Solution Look at the display on the product If the display is blank and the On light is not lit the product is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the On button to turn on the product Cause The product was turned off If this did not solve the issue try the next solution Solution 3 Make sure you are using the correct type of phone cord Solution E NOTE This possible solution applies only in the countries regions that receive a 2 wire phone cord in the box with the product including Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela and Vietnam GA lt e oO en o SE D 3 This special 2 wire phone cord is different from the more common 4 wire phone cords you might already have in your office Check the end of the cord and compare it to the two types of cords shown below Make sure you used the phone cord supplied in the box with the product to connect to the telephone wall jack One end of this special 2 wire phone cord should be connected to the port labeled 1 LINE on the back of the product and the other end to your telephone wall jack as shown below 148 Solve a problem sch p E E O J P
204. n the tray as shown below Place the pages in the tray so that the top of the document goes in first GA lt D D o o D 3 E NOTE Do not load photos in the document feeder tray to copy If you are copying a photo place it on the glass Cause The original was placed incorrectly on the glass or in the document feeder tray Fax troubleshooting Use this section to solve the following fax problems e The product is having problems sending and receiving faxes e The product cannot send faxes but can receive faxes e The product is having problems sending a manual fax e Pages of a fax sent are missing e The quality of the fax sent is poor e Parts of a fax sent are cut off e The fax sent was blank when it was received e Fax transmission is slow 146 Solve a problem Fax tones are recorded on my answering machine The product cannot receive faxes but can send faxes The product is having problems receiving a manual fax The product is not answering incoming fax calls Pages of a fax received are missing Faxes are received but do not print Parts of a fax received are cut off The fax received is blank The computer to which am connecting has only one phone port hear static on my telephone line since connecting the product The fax test failed am having problems faxing over the Internet using IP phone The fax log report shows an error For more Fax troubleshooting you can access the HP Gui
205. n the glass and then press the dwon arrow button to highlight Fax original from scanner glass and press OK A TIP If the recipient reports issues with the quality of the fax you sent you can try changing the resolution or contrast of your fax Receive a fax When you are on the phone the person you are speaking with can send you a fax while you are still connected This is referred to as manual faxing Use the instructions in this section to receive a manual fax You can receive faxes manually from a phone that is e Directly connected to the HP Photosmart on the 2 EXT port e On the same phone line but not directly connected to the HP Photosmart To receive a fax manually 1 Make sure the product is turned on and you have paper loaded in the input tray 2 Remove any originals from the document feeder tray 3 Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the product answers Or turn off the Auto Answer setting so that the product does not automatically answer incoming calls 4 Ifyou are currently on the phone with the sender instruct the sender to press Start on their fax machine 5 When you hear fax tones from a sending fax machine do the following a Press Start Fax on the control panel b When prompted press the down arrow button to highlight Receive Fax Manually and then press OK 6 After the product begins to receive the fax you can hang up the phone or remain
206. n you turn off the HP Photosmart it goes into Energy Save mode by default This makes the product more energy efficient but also means it can take longer than expected to turn the product on Additionally when turned off in Energy Save mode the HP Photosmart might not be able to complete some automated maintenance tasks If you routinely see messages on the display about a real time clock failure or if you want to reduce the start up time you can turn off the Energy Save mode E NOTE This feature is on by default To turn energy saving mode on or off 1 Press Setup Environmental product stewardship program 229 Chapter 15 2 Press the down arrow button to highlight Preferences and then press OK 3 Press the down arrow button to highlight Energy Save Mode and then press OK 4 Press the down arrow or the up arrow button to highlight On or Off and then press OK Power consumption Power usage drops significantly while in Sleep mode which saves natural resources and saves money without affecting the high performance of this product To determine the ENERGY STAR qualification status for this product see the Product Data Sheet or Specifications Sheet Qualified products are also listed at www hp com go energystar O O D O 3 D O Disposal of waste equipment by users in private households in the European Union Disposal of Waste Equipment by Users in Private Households in the European
207. nType icon Cause The font was a custom size Some software applications offer custom fonts that have jagged edges when enlarged or printed Also if you want to print bitmapped text it might have jagged edges when enlarged or printed If this did not solve the issue try the next solution Solution 2 Align the printer Solution Align the printer Aligning the printer can help ensure excellent print quality To align the printer from the HP Photosmart Software 1 Load letter A4 or legal unused plain white paper into the input tray 2 Inthe HP Solution Center click Settings Solve a problem 3 Inthe Print Settings area click Printer Toolbox E NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Features tab and then click Printer Services The Printer Toolbox appears 4 Click the Device Services tab 5 Click Align the Printer The product prints a test page aligns the print head and calibrates the printer Recycle or discard the page Cause The printer needed to be aligned If this did not solve the issue try the next solution Solution 3 Clean the printhead Solution If the previous solutions did not resolve the issue try cleaning the printhead To clean the printhead from the control panel 1 Press Setup 2 Press the down arrow button to highlight Tools and then press OK 3 Press the down arrow button to hig
208. napshots at a low cost using paper designed for casual photo printing This affordable photo paper dries quickly for easy handling Get sharp crisp images when you use this paper with any inkjet printer It is available in semi gloss finish in several sizes including A4 8 5 x 11 inch and 10 x 15 cm 4 x6 inch with or without tabs For longer lasting photos it is acid free HP Brochure Paper or HP Superior Inkjet Paper e These papers are glossy coated or matte coated on both sides for two sided use They are the perfect choice for near photographic reproductions and business graphics for report covers special presentations brochures mailers and calendars HP Premium Presentation Paper or HP Professional Paper e These papers are heavy two sided matte papers perfect for presentation proposals reports and newsletters They are heavyweight for an impressive look and feel HP Bright White Inkjet Paper e HP Bright White Inkjet Paper delivers high contrast colors and sharp text It is opaque enough for two sided color usage with no show through which makes it ideal for newsletters reports and flyers It features ColorLok Technology for less smearing bolder blacks and vivid colors HP Printing Paper e HP Printing Paper is a high quality multifunction paper It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper It features ColorLok Technology for less smearing bolder
209. nd have them check the line e Try to send or receive a test fax If you can send or receive a fax successfully there might not be a problem After you resolve any problems found run the fax test again to make sure it passes and the product is ready for faxing The Phone Cord Connected to Correct Port on Fax test failed Solution Plug the phone cord into the correct port E 2 Fo O t a e v 2 O To plug the phone cord into the correct port 1 Using the phone cord supplied in the box with the product connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the product E NOTE If you use the 2 EXT port to connect to the telephone wall jack you will not be able to send or receive faxes The 2 EXT port should only be used to connect other equipment such as an answering machine or a telephone Fax troubleshooting 179 Chapter 13 Telephone wall jack Use the phone cord supplied in the box with the product N 2 After you have connected the phone cord to the port labeled 1 LINE run the fax test again to make sure it passes and the product is ready for faxing 3 Try to send or receive a test fax The Using Correct Type of Phone Cord with Fax test failed Solution e Make sure you used the phone cord supplied in the box with the product to connect to the telephone wall jack One end of the phone cord should be connected
210. nd then click Save The printing shortcut is added to the list Use printing shortcuts 57 Chapter 5 To delete a printing shortcut 1 Z 3 Si On the File menu in your software application click Print Make sure the product is the selected printer Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Printing Shortcuts tab In the Printing Shortcuts list click the printing shortcut that you want to delete Click Delete The printing shortcut is removed from the list NOTE Only the shortcuts that you have created can be deleted The original HP shortcuts cannot be deleted Set the default print settings If there are settings that you frequently use for printing you might want to make them the default print settings so they are already set when you open the Print dialog box from within your software application To change the default print settings 1 2 In the HP Solution Center click Settings point to Print Settings and then click Printer Settings Make changes to the print settings and click OK Edit photos before printing A Do one of the following 58 Print Rotate photo a Select photo Q Highlight View amp Print and press OK Q Highlight photo and press OK b Edit photo LY Press Menu Q Highlight Rotate and press OK LI Press OK when done
211. nding faxes in black If you intend to send other faxes to the same recipient list you should create a group speed dial list To broadcast a fax to multiple recipients from the control panel 1 Press OK when Fax is highlighted on the Home Screen 2 Press the Menu button to select Fax Menu 3 Press the down arrow button to highlight Broadcast Fax and then press OK 4 Press OK and then enter the fax number by using the keypad or press the down arrow button to access speed dials E NOTE You can add up to 20 individual fax numbers 5 Press Start Fax When prompted load your originals print side up and top first in the center of the document feeder tray 7 Press Start Fax again Si Schedule a fax to send later You can schedule a black and white fax to be sent within the next 24 hours This enables you to send a black and white fax late in the evening when phone lines are not as busy or phone rates are lower for example The HP Photosmart automatically sends your fax at the specified time You can only schedule one fax to be sent at a time You can continue to send faxes normally however while a fax is scheduled E NOTE You cannot schedule a color fax due to memory limitations To schedule a fax from the control panel 1 Load your originals print side up into the document feeder tray 2 Press OK when Fax is highlighted on the Home Screen 82 Fax 3 Press the Menu button to select Fax Menu g 4 Press the
212. nected to the 2 EXT port Parallel splitter Telephone optional Computer with modem OO Pr b i gt Phone cord supplied in the box with the product connected to the 1 LINE port 8 Turn off the Auto Answer setting 9 Run a fax test If you pick up the phone before the product answers the call and hear fax tones from a sending fax machine you will need to answer the fax call manually 176 Solve a problem hear static on my telephone line since connecting the product Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Make sure the product is set up for faxing correctly Solution 2 Try removing the splitter Solution 3 Try another power outlet Solution 1 Make sure the product is set up for faxing correctly Solution Make sure you set up the product properly for faxing based on the equipment and services you have on the same phone line as the product For more information see Set up the HP Photosmart for faxing Then run a fax test to check the status of the product and to make sure you set it up properly To test your fax setup from the control panel 1 Load letter or A4 unused plain white paper into the input tray 2 Press Setup 3 Press the down arrow button to highlight Tools and then pre
213. ng the phone cord supplied in the box with the product connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the product E NOTE If you do not use the supplied cord to connect from the telephone wall jack to the product you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office Remove the white plug from the port labeled 2 EXT on the back of the product 174 Solve a problem 4 Using another phone cord connect one end to the port labeled 2 EXT on the back of the product Connect the other end of the phone cord to the parallel splitter on the side with the single phone port 5 Unplug your computer modem from the telephone wall jack and connect it to the parallel splitter on the side with two phone ports 6 Connect your answering machine to the other open phone port on the parallel splitter E NOTE Ifyou donot connect your answering machine in this way fax tones from a sending fax machine might be recorded on your answering machine and you might not be able to receive faxes with the product 7 Optional If your answering machine does not have a built in phone for convenience you might want to connect a phone to the back of your answering machine at the OUT port Back view of the product Sas ae Ao EE E H 4 e Telephone wall jack Phone cor
214. nk cartridges and problems printing The latch must remain down in order to correctly install the ink cartridges 10 Using the colored shaped icons for help slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot re O t Si e v Ea hey am ex LID y de P d 11 Close the ink cartridge door Errors 215 Chapter 13 Cause There was a problem with the printhead If this did not solve the issue try the next solution Solution 2 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem with the printhead Problem with printer preparation Solution Check the print quality of the current print job If it is not satisfactory it could mean the internal clock failed and the product was not able to service the printhead as scheduled Try cleaning the printhead to see if that improves the quality To clean the printhead from the control panel 1 Press Setup 2 Press the down arrow button to highlight Tools and then press OK 3 Press the down arrow button to highlight Clean Printhead and then press OK The product cleans the printhead 4 Press any button to return to the Tools menu U lt D D xe en o D 3
215. nnect Your Device Now screen select the check box next to If you are unable to connect your device now at the bottom of the screen If you are using an external Bluetooth adapter for your computer make sure your computer is started and then attach the Bluetooth adapter to a USB port on the computer If you have Windows Vista or Windows XP with Service Pack 2 installed the Bluetooth drivers are installed automatically If you are prompted to select a Bluetooth profile select HCRP If your computer has Bluetooth built in just make sure the computer is started On the Windows taskbar click Start and then click Printers and Faxes or click Control Panel and then Printers Click Add a printer Click Next and then select A Bluetooth Printer Follow the onscreen instructions to finish the installation Print as you would to any printer E ul E O Pur O fs ou ou I eb Je ES e O c ES du bs 5 LL To install and print using the Widcomm stack 1 mepri Make sure that you have installed the HP Photosmart software on the computer NOTE The purpose of installing the software is to make sure the printer driver is available for the Bluetooth connection Therefore if you have already installed the software you do not need to reinstall it If you want both a USB and a Bluetooth connection to the HP Photosmart install the USB connection first For more information se
216. nnected to the product or other equipment are not in use or off the hook For example you cannot use the product for faxing if an extension phone is off the hook or if you are using a computer dial up modem to send e mail or access the Internet Cause Other equipment that uses the same phone line as the product might have been in use If this did not solve the issue try the next solution Solution 9 Make sure the product is connected to an analog phone line Solution Make sure you connect the product to an analog phone line or you will not be able to send or receive faxes To check if your phone line is digital connect a regular analog phone to the line and listen for a dial tone If you do not hear a normal sounding dial tone it might be a phone line set up for digital phones Connect the product to an analog phone line and try sending or receiving a fax NOTE Ifyou are unsure of the kind of phone line you have analog or digital check with your service provider Cause The product might have been connected to a telephone wall jack that was set up for digital phones If this did not solve the issue try the next solution E 2 re O t a e v 2 O Solution 10 If you use a DSL service make sure you have a DSL filter installed Solution If you use a DSL service make sure that you have a DSL filter connected or you will not be able to fax successfully The DSL service sends out a digital signal on t
217. not using a proper power outlet for the product Fax troubleshooting 177 GA lt D D o en o D 3 Chapter 13 The fax test failed If you tried to run the fax test from your computer and the fax test failed to run the product might be busy with another task or have an error condition preventing it from running the fax test 178 What to check The product is set up properly connected to a power supply and is connected to your computer For more information on setting up the product see the Setup Guide that came with the product The product is turned on If it is not press the On button to turn on the product The print cartridges are installed correctly the print cartridge carriage is not blocked and the print cartridge door is closed The product is not currently busy with another task such as aligning the printer Check the display If the product is busy wait until it completes the current task and run the fax test again The rear door is attached to the back of the product There are no error messages on the display If there is an error message resolve the problem and run the fax test again If you run the fax test and the product reports that the test failed read the following information carefully to determine how to correct any problems with your fax setup Different portions of the fax test might fail for different reasons The Fax Hardware Test failed The Fax Connected to Active Teleph
218. nt Quality drop down list E NOTE To achieve the highest dpi resolution you can use the Maximum dpi setting with supported types of photo paper If Maximum dpi is not listed in the Print quality drop down list you can enable it from the Advanced tab For more information see Print using the maximum dpi In the HP Real Life Technologies area click the Photo fix drop down list and select from the following options e Off applies no HP Real Life Technologies to the image e Basic enhances low resolution images moderately adjusts image sharpness Click OK to return to the Properties dialog box Optional If you want to print the photo in black and white click the Color tab and select the Print in grayscale check box From the drop down list select one of the following options e High Quality uses all the available colors to print your photo in grayscale This creates smooth and natural shades of gray e Black Ink Only uses black ink to print your photo in grayscale The gray shading is created by varying patterns of black dots which might result in a grainy image Click OK and then click Print or OK in the Print dialog box NOTE Do not leave unused photo paper in the input tray The paper might start to curl which could reduce the quality of your printout Photo paper should be flat before printing Related topics Recommended papers for photo printing Load media Print using the maximum dpi View the print resolution Use p
219. nt display 27 Setup Opens the Setup menu where you can change product settings and perform maintenance functions 28 2 Sided Opens the 2 sided menu where you can change settings to make 2 sided copies and faxes Get to know the HP Photosmart E NOTE To make copies the HP Photosmart and computer must be connected and turned on The HP Photosmart Software must also be installed and running on your computer prior to copying Refer to the label in the cartridge access area to determine the model number Display icons The following icons can appear at the top right side of the display to provide important information about the HP Photosmart Icon Purpose Shows that the ink level in all the ink cartridges is 50 or more Shows that one or more of the ink cartridges are low on ink You should replace the ink cartridge when the print quality is no longer acceptable Shows that an unknown ink cartridge is inserted This icon might appear if an ink cartridge contains non HP ink Indicates that there is a wired network connection If the Auto Answer icon is showing on the display the HP Photosmart will receive faxes automatically If there is no icon showing you will have to receive faxes manually Indicates the presence and signal strength of a wireless network connection Indicates the presence of an ad hoc wireless network connection si ul E O O K eh eh m m SE ES gt O E O well OC
220. nt queue 11 Photo Reprints Makes a copy of an original photo placed on the glass 12 Quick Forms Prints a variety of blank forms such as school paper music paper mazes and checklists 13 Auto Answer Turns the Auto Answer feature on or off The recommended setting varies depending on the services and equipment on your phone line ul E O O K eh eh m m des ad gt O E O well well OC 14 Keypad Enters fax numbers values or text 15 On Turns the product on or off When the product is off a minimal amount of power is still used To completely remove power turn off the product then unplug the power cord 16 Wireless network indicator light Indicates that the Wireless Radio is on 17 Bluetooth indicator light Indicates that the Bluetooth Radio is on 18 Space Enters spaces and pound signs for fax related tasks 19 Symbols Enters symbols and asterisks for fax related tasks 20 Start Fax Sends or receives a black and white or color fax 21 CD DVD access door handle Lowers the CD DVD tray 22 23 Start Copy Starts a black and white or color copy Start Scan Opens the Scan Menu where you can select a destination for your scan 24 Print Photos Prints the photos selected on your memory card If no photos are currently selected the product prints the photo currently showing on the display
221. nting to Programs or All Programs HP Photosmart Premium Fax C309 series and then clicking Product Registration Cause The registration screen did not launch automatically Uninstall and reinstall the software If your installation is incomplete or if you connected the USB cable to the computer before prompted by the software installation screen you might need to uninstall and then reinstall the software Do not simply delete the HP Photosmart application files from your computer Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP Photosmart To uninstall and reinstall the software 1 On the Windows taskbar click Start Settings Control Panel or just Control Panel 2 Double click Add Remove Programs or click Uninstall a program 3 Select HP Photosmart All In One Driver Software and then click Change Remove Follow the onscreen instructions 4 Disconnect the product from your computer 5 Restart your computer E NOTE Itis important that you disconnect the product before restarting your computer Do not connect the product to your computer until after you have reinstalled the software 6 Insert the product CD ROM into your computer s CD ROM drive and then start the Setup program E NOTE 1 Ifthe Setup program does not appear locate the setup exe file on the CD ROM drive and double Click it NOTE 2 If you no longer have the installation CD y
222. ntinue answering questions Do you have an answering machine that answers voice calls at the same phone number you will use for fax calls on the HP Photosmart L Yes have an answering machine LI No Please continue answering questions Do you subscribe to a voice mail service through your telephone company at the same phone number you will use for fax calls on the HP Photosmart LY Yes have a voice mail service Q No After you have completed answering the questions proceed to the following section to select your fax setup case Select your fax setup case E ul E O ur O des eh eh ap eb de ES e O G du de 2 S LL Set up the HP Photosmart for faxing 13 Chapter 2 Select your fax setup case Now that you have answered all the questions about the equipment and services that share the phone line with the HP Photosmart you are ready to choose the best setup case for your home or office From the first column in the following table choose the combination of equipment and services applicable to your home or office setting Then look up the appropriate setup case in the second or third column based on your phone system Step by step instructions are included for each case in the sections that follow If you have answered all the questions in the previous section and have none of the described equipment or services choose None from the first column in the table E NOTE If
223. ny na produkcie lub opakowaniu oznacza e tego produktu nie nale y wyrzuca razem z innymi odpadami domowymi U ytkownik jest odpowiedzialny za dostarczenie zu ytego sprz tu do wyznaczonego punktu gromadzenia zu ytych urz dze elektrycznych i elektronicznych Gromadzenie osobno i recykling tego typu odpad w przyczynia si do ochrony zasob w naturalnych i jest bezpieczny dla zdrowia i rodowiska naturalnego Dalsze informacje na temat sposobu utylizacji zu ytych urz dze mo na uzyska u odpowiednich w adz lokalnych w przedsi biorstwie zajmuj cym si usuwaniem odpad w lub w miejscu zakupu produktu Polski Descarte de equipamentos por usu rios em resid ncias da Uni o Europ ia Este s mbolo no produto ou na embalagem indica que o produto n o pode ser descartado junto com o lixo dom stico No entanto sua responsabilidade levar os equipamentos a serem descartados a um ponto de coleta designado para a reciclagem de equipamentos eletro eletr nicos A coleta separada e a reciclagem dos equipamentos no momento do descarte ajudam na conserva o dos recursos naturais e garantem que os equipamentos ser o reciclados de forma a proteger a sa de das pessoas e o meio ambiente Para obter mais informag es sobre onde descartar equipamentos para reciclagem entre em contato com o escrit rio local de sua cidade o servi o de limpeza p blica de seu bairro ou a loja em que adquiriu o produto Portugu s Postup pou vate ov v kraji
224. o 1 800 711 2884 T rkiye istanbul Ankara 444 0307 izmir amp Bursa 044 230 51 06 600 54 47 47 Se Al Aa yall CA Lay United Kingdom 44 0870 010 4320 0 05 United States 1 800 474 6836 0004 054 177 Venezuela Caracas 58 212 278 8666 Venezuela 0 800 474 68368 84 88234530 HP support 93 E 2 re O t a e v 2 O GA lt D D xe en o SE D 3 Chapter 13 After the phone support period After the phone support period help is available from HP at an additional cost Help may also be available at the HP online support Web site www hp com support Contact your HP dealer or call the support phone number for your country region to learn more about support options Additional warranty options Extended service plans are available for the HP Photosmart at additional costs Go to www hp com support select your country region and language then explore the services and warranty area for information about the extended service plans Setup troubleshooting This section contains setup troubleshooting information for the product Many issues are caused when the product is connected to the computer using a USB cable before the HP Photosmart software is installed on the computer If you connected the product to your computer before the software installation screen prompts you to do so you must follow these steps Troubleshooting common setup issues 1 Disconnect the USB cable
225. o a USB storage device ENEE 86 Work with cartridges Check the estimated ink evels rrn rrnn neeem 87 e ge eo 6 oh eae ee en er ee enter ere eer en an te eee ee eee 88 Replace Nd Lee 88 CamindGe warranty IMGON ANON pacassanatcossucansicnatoonennnt ccelwaracadenenestaenceunascnatesnandees eee naucactasiav EREEREER TEATE a AARE ESERE 90 Solve a problem wl eieiei GE 91 Setup froubleshootng AEN 94 Print guality TOUDI SSMOOUUNG EN 101 Print deel Wie E Lee ln Le EE 128 Memory card TFOUBISSMOOUNG E 132 Scan 0 018 een e A er ete ie een eee eee meee eee ee eater meee ae een eee ene a eee eee ee een ener eee 135 Oy rounles MO dl e cassastececesntnotesecnecessaegenctesecnbosbindieacabacsadaenecmaneneseoence nese decmage E ara 138 Fe MOU DISS OCU te enna e E E E danicontbarsuemeGeneiactsasn akon taieloniuecenstesdt 146 Seele 185 du Di Ou sc e O 15 Technical information POG EE 225 Cartridge Chip mformaton rrt strrtnAAEESEAEEEAAEEESAEEESAEEEESEEEESSEEEESEEEESEEEES EEEE S EEEE nErenn 225 EIERE 226 Environmental product stewardship program 228 SEENEN HEEN 232 Regulatory wireless EE 235 Regulatory telecommunication pnoflces NENNEN EEN 236 i lt lt EE enn reer eee ce Oren erm eee oe eae ine avn weno neve eee er ON Seen een eer my err eee er err Oren 241 CH O gt OD Vu 1 HP Photosmart Premium Fax C309 series Help For information about the HP Photosmart see e Finish setting up t
226. oblem 12 Close the ink cartridge access door and check if the error message has gone away 13 If you still receive the error message turn the product off and then on again For more information see e Replace the cartridges Cause One or more of the ink cartridges were not installed If this did not solve the issue try the next solution Solution 3 Clean the ink cartridge contacts Solution Clean the cartridge electrical contacts To clean the electrical contacts 1 Make sure the product is turned on 2 Open the cartridge access door by lifting the blue access handles on the side of the product until the door locks into place E 2 E O Be Si Wal 9 o o The print carriage moves to the center of the product E NOTE Wait until the print carriage stops moving before proceeding 3 Locate the ink cartridge that is indicated in the error message and then press the tab on the ink cartridge to release it from the slot Errors 219 Chapter 13 4 Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge The electrical contacts are four small rectangles of copper or gold colored metal on the bottom of the ink cartridge ch Ink window NO Electrical contacts 5 Wipe the contacts with a dry swab or lint free cloth 6 On the inside of the product locate the contacts in the printhead The contacts look
227. olution Errors 197 Chapter 13 Solution 2 Close the print carriage latch Solution Lift the latch handle and carefully lower it to make sure that the latch securing the printhead is securely closed Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing The latch must remain down in order to correctly install the ink cartridges Cause The print carriage latch was not closed properly If this did not solve the issue try the next solution Solution 3 Clean the electrical contacts Solution Clean the cartridge electrical contacts To clean the electrical contacts 1 Make sure the product is turned on 2 Open the cartridge access door by lifting the blue access handles on the side of the product until the door locks into place GA lt e VG ben o SE D 3 The print carriage moves to the center of the product E NOTE Wait until the print carriage stops moving before proceeding 3 Locate the ink cartridge that is indicated in the error message and then press the tab on the ink cartridge to release it from the slot 198 Solve a problem Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge The electrical contacts are four small rectangles of copper or gold colored metal on the bottom of the ink cartridge ch Ink window NO Electrical contacts Wipe
228. olution Solution 6 Align the printer Solution Align the printer Aligning the printer can help ensure excellent print quality To align the printer from the HP Photosmart Software 1 Load letter A4 or legal unused plain white paper into the input tray 2 Inthe HP Solution Center click Settings 3 Inthe Print Settings area click Printer Toolbox E NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Features tab and then click Printer Services The Printer Toolbox appears 4 Click the Device Services tab 5 Click Align the Printer The product prints a test page aligns the print head and calibrates the printer Recycle or discard the page Cause The printer needed to be aligned If this did not solve the issue try the next solution Solution 7 Clean the printhead Solution If the previous solutions did not resolve the issue try cleaning the printhead To clean the printhead from the control panel 1 Press Setup 2 Press the down arrow button to highlight Tools and then press OK 3 Press the down arrow button to highlight Clean Printhead and then press OK The product cleans the printhead 4 Press any button to return to the Tools menu U lt e VG en o SE D 3 After cleaning the printhead print a print quality report Evaluate the print quality report to see if the print quality problem still
229. olve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Check the phone line for noise Solution 2 Increase the fax resolution Solution 3 Make sure the glass is clean Solution 4 Check the receiving fax machine for problems Solution 5 Use the Lighter Darker setting to darken the original when sending the fax Solution 1 Check the phone line for noise Solution You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise If the failure was due to noise on the phone line contact the sender to Fax troubleshooting 157 Chapter 13 have them resend the fax The quality might be better when you try again If the problem persists turn Error Correction Mode ECM off and contact your telephone company To change the ECM setting from the control panel 1 Press Setup 2 Press the down arrow button to highlight Advanced Fax Setup and then press OK The Advanced Fax Setup menu appears 3 Press the down arrow button to highlight Error Correction Mode and then press OK The Error Correction Mode menu appears 4 Press the down arrow button to highlight Off or On 5 Press OK Cause The phone line connection was noisy Phone lines with poor sound quality noise can cause faxing problems If thi
230. ommended types 37 color dull 117 color graphics display 31 32 computer modem set up with fax 19 20 23 25 computer modem set up with fax 173 connection problems fax 147 153 155 162 167 HP All in One will not turn on 94 control panel buttons 31 features 31 copy blank 145 fit to page fails 144 missing information 143 specifications 227 troubleshooting 138 correct port test fax 179 crop fails 191 customer support warranty 94 D damaged ink cartridge 195 dial tone test fax 181 dial up modem See computer modem Display icons 33 display change measurements 97 distinctive ringing 17 DSL set up with fax 15 E encryption WEP key 8 envelopes specifications 226 environment Environmental product stewardship program 228 environmental specifications 226 error messages memory cards 190 reading or writing file 188 F fax answering machine setup 22 23 173 computer modem setup 19 20 23 25 173 coupler 173 distinctive ringing 17 DSL setup 15 Internet over 182 IP phone using 182 ISDN line setup 16 not answering 169 parallel splitter 173 PBX system setup 16 poor quality printouts 107 problems receiving 169 specifications 228 troubleshoot 146 voice mail set up fax problems blank pages 159 fax tones recorded 161 not printing 171 pages missing 156 171 poor print quality 107 157 receiving 147 159 162 167 sending 147 153 155 159 slow transmission 159 static on phone line 177 text cut off
231. on that uses Dynamic Host Configuration Protocol DHCP LI Network name SSID LI WEP key or WPA Passphrase if needed To connect the HP Photosmart to wireless network A Doone ofthe following Use Windows Connect Now a Turn on wireless radio LI Press Setup Q Highlight Network and press OK Q Highlight Wireless Radio and press OK Q Highlight On and press OK b Insert memory with your network settings c Connect to wireless network Q Highlight Yes set up printer on network using wireless settings on memory device and press OK LI Press OK to print a network configuration page d Install software 6 Finish setting up the HP Photosmart Use Wireless Setup Wizard a Write down your network name SSID and WEP key or WPA passphrase b Turn on wireless radio LY Press Setup Q Highlight Network and press OK Q Highlight Wireless Radio and press OK Q Highlight On and press OK c Start Wireless Setup Wizard Q Highlight Wireless Setup Wizard and press OK d Connect to wireless network Q The setup wizard searches for available networks and then displays list of detected network names SSIDs Q Highlight your network name and press OK e Follow prompts Q Follow the prompts on display to complete connection LY Press OK to print a network configuration page f Install software Related topics Install the software for a network connection Wireless without a router ad hoc connection Use this section i
232. on first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Make sure the answering machine is connected to the correct port e Solution 2 Set up the product to answer faxes automatically Solution 1 Make sure the answering machine is connected to the correct port Solution NOTE This possible solution applies only in the countries regions that receive a 2 wire phone cord in the box with the product including Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela and Vietnam When you have an answering machine on the same phone line you use for fax calls you must connect the answering machine directly to the product using the port labeled 2 EXT as shown below E 2 re O t a e 2 O Telephone wall jack Connect to the IN port on the answering machine Connect to the OUT port on the answering machine Telephone optional Answering machine OO r M i gt Use the phone cord supplied in the box with the product Fax troubleshooting 161 GA lt D D o en o D 3 Chapter 13 Make sure the product is set to receive faxes automatically and that the number of rings to wait setting is cor
233. on your computer To install the OCR software you must re insert the software disk and select OCR under the Custom installation options Cause Thescan document settings were not set to the correct optical character recognition OCR language The OCR language tells the software how to interpret the characters it sees in the original image If the OCR language does not match the language in the original the scanned text might be incomprehensible Tar Chapter 13 Copy troubleshooting Use this section to solve these copy problems Nothing happens when try to copy Nothing happens when try to copy HP Photosmart Premium Fax C309b series Parts of the original do not appear or are cut off Fit to Page is not working as expected The printout is blank Nothing happens when try to copy Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved GA lt D D xe en o D 3 138 Solution 1 Turn on the product Solution 2 Make sure that the original is placed correctly Solution 3 Wait until the product completes the current operation Solution 4 The product does not support the paper type or envelope Solution 5 Check for a paper jam Solution 1 Turn on the product Solution Look at the On light located on the product If it is not li
234. one Wall Jack test failed The Phone Cord Connected to Correct Port on Fax test failed The Using Correct Type of Phone Cord with Fax test failed The Fax Line Condition test failed The Dial Tone Detection test failed The Fax Hardware Test failed Solution e Turn off the product by pressing the On button located on the control panel and then unplug the power cord from the back of the product After a few seconds plug the power cord back in and turn the power on Run the test again If the test fails again continue reviewing the troubleshooting information in this section E NOTE Depending how long the product is unplugged the date and time might be erased You might need to reset the date and time later when you plug the power cord back in e Try to send or receive a test fax If you can send or receive a fax successfully there might not be a problem e If you are running the test from the Fax Setup Wizard make sure the product is not busy completing another task such as making a copy Check the display for a message indicating that the product is busy If it is busy wait until it is finished and in the idle state before running the test After you resolve any problems found run the fax test again to make sure it passes and the product is ready for faxing If the Fax Hardware Test continues to fail and you experience problems faxing contact HP Support Go to www hp com support If prompted choose your country region and th
235. or more information e There is paper loaded in the input tray e There is no paper jam e The print carriage is not stalled or blocked Turn off the product remove any objects that are blocking the print cartridge carriage including any packing materials and then turn on the product again e The print cartridge door is closed If not close the print cartridge door as shown below GA lt D D xe en o D 3 Resolve any problems found The product automatically begins printing all the unprinted faxes from memory To clear the memory you can also delete the faxes stored in memory by turning off the product Cause The memory of the product was full 166 Solve a problem If this did not solve the issue try the next solution Solution 11 Check for error messages on the display Solution If an error condition exists that is preventing the product from printing faxes review the display for information on the error condition Make sure e The product is on Press the On button to turn on the product e The product is set up correctly for faxing See the printed documentation for more information e There is paper loaded in the input tray e There is no paper jam e The print carriage is not stalled or blocked Turn off the product remove any objects that are blocking the print cartridge carriage including any packing materials and then turn on the product again e The print cartridge door is closed If not c
236. or receiving faxes Try sending or receiving a test fax e Check to make sure the country region setting is set appropriately for your country region If the country region setting is not set or is set incorrectly the test might fail and you might have problems sending and receiving faxes e Make sure you connect the product to an analog phone line or you will not be able to send or receive faxes To check if your phone line is digital connect a regular analog phone to the line and listen for a dial tone If you do not hear a normal sounding dial tone it might be a phone line set up for digital phones Connect the product to an analog phone line and try sending or receiving a fax E NOTE If you are unsure of the kind of phone line you have analog or digital check with your service provider After you resolve any problems found run the fax test again to make sure it passes and the product is ready for faxing If the Dial Tone Detection Test continues to fail contact your telephone company and have them check the phone line GA lt e o en o SE D 3 lam having problems faxing over the Internet using IP phone Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Change the fax speed e Solution 2 Make sure the phone cord i
237. ou can download the software from www hp com support 7 Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product When the software installation is complete the HP Digital Imaging Monitor icon appears in the Windows system tray E 2 re O t a e v 2 O Print quality troubleshooting Use this section to solve these print quality problems e Wrong inaccurate or bleeding colors e Ink is not filling the text or graphics completely Print quality troubleshooting 101 GA o lt D D xe en o SE D 3 Chapter 13 The printout has a horizontal band of distortion near the bottom of a borderless print Printouts have horizontal streaks or lines Printouts are faded or have dull colors Printouts seem blurry or fuzzy Printouts have vertical streaks Printouts are slanted or skewed Ink streaks on the back of the paper The text edges are jagged Wrong inaccurate or bleeding colors If your printout has one of the following print quality problems try the solutions in this section for help 102 Colors look different than what you expected For example the colors in your graphic or photo look one way on your computer screen but print out differently or magenta was replaced with cyan in your printout Colors run into each other or look like they are smeared on the page The edges might have a feathering appearance instead of being sharp an
238. p environment index html This section contains the following topics e Eco Tips e Paper use e Plastics e Material safety data sheets e Recycling program e HP inkjet supplies recycling program e Set the Energy Save Mode e Power consumption e Disposal of waste equipment by users in private households in the European Union e Chemical Substances e Toxic and hazardous substance table e Battery disposal in the Netherlands e Battery disposal in Taiwan e Attention California users e EU battery directive 228 Technical information Eco Tips HP is committed to helping customers reduce their environmental footprint HP has provided the Eco Tips below to help you focus on ways to assess and reduce the impact of your printing choices In addition to specific features in this product please visit the HP Eco Solutions web site for more information on HP s environmental initiatives www hp com hpinfo globalcitizenship environment Your product s Eco features e Duplex printing Use Paper saving Printing to print two sided documents with mutliple pages on same sheet to reduce paper usage For more information see Use printing shortcuts e Smart Web printing The HP Smart Web Printing interface includes a Clip Book and Edit Clips window where you can store organize or print clips you have gathered from the Web For more information see Print a Web page e Energy Savings information To determine the ENERGY STAR qualification stat
239. pe of paper other than a photo paper Select the Borderless check box if it is not already checked If the borderless paper size and paper type are not compatible the product software displays an alert and allows you to select a different type or size Click OK and then click Print or OK in the Print dialog box E NOTE Donotleave unused photo paper in the input tray The paper might start to curl which could reduce the quality of your printout Photo paper should be flat before printing To print a photo on photo paper 1 Print Load up to 13 x 18 cm 5 x 7 inch paper in the photo tray or full size photo paper in the main input tray 10 11 12 E On the File menu in your software application click Print Make sure the product is the selected printer Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab In the Basic Options area from the Paper Type drop down list select More Then select the appropriate photo paper type In the Resizing Options area from the Size drop down list select More Then select the appropriate paper size If the paper size and paper type are not compatible the printer software displays an alert and allows you to select a different type or size In the Basic Options area select a high print quality such as Best from the Pri
240. pected result e If any of the color bars are irregularly streaked lighter on one side or contain one or more streaks of a different color refer to the following steps E 2 re O t a e v 2 O Color bars irregularly streaked or faded bar top bar Print quality troubleshooting 109 GA lt D D VG en o SE D 3 Chapter 13 Color bars color mixing yellow bar contains magenta streaks o Check the estimated ink levels in the cartridges Remove the cartridge corresponding to the streaked bar and clean the cartridge electrical contacts o Reinstall the cartridge and make sure all of the cartridges are properly installed Clean the printhead and then print this diagnostic page again o If cleaning the printhead does not solve this print quality issue replace the cartridge corresponding to the streaked bar O O E NOTE If replacing the cartridge does not solve this print quality issue contact HP support for service If any of the color bars show regular white streaks align the printer If the issue persists clean the printhead and then print this diagnostic page again E NOTE Ifcleaning the printhead does not solve this print quality issue contact HP support for service 3 Look at the large text above the alignment pattern The type should be sharp and clear Sample text area expected result Ipsum Lorem If the type is jagged align the printer and then print t
241. per Cause The wrong kind of paper was loaded in the input tray 122 Solve a problem Printouts are slanted or skewed Try the following solutions if your printout does not appear straight on the page e Solution 1 Make sure the paper is loaded correctly e Solution 2 Make sure only one type of paper is loaded e Solution 3 Ensure that the Two sided printing accessory is securely installed Solution 1 Make sure the paper is loaded correctly Solution Make sure that the paper is loaded correctly in the input tray For more information see e Load media Cause The paper was not loaded correctly If this did not solve the issue try the next solution Solution 2 Make sure only one type of paper is loaded Solution Load only one type of paper at a time Cause More than one type of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 3 Ensure that the Two sided printing accessory is securely installed Solution Make sure the Two sided printing accessory on the back of the product is securely installed E 2 re O t a e v 2 O Cause The Two sided printing accessory was not securely installed Ink streaks on the back of the paper Try the following solutions if there is smeared ink on the back of your printout e Solution 1 Print on a page of plain paper e Solution 2 Wait while the ink dries Solution 1 Print on a page of plain paper Sol
242. privatanv ndare i EU Produkter eller produktf rpackningar med den h r symbolen f r inte kasseras med vanligt hush llsavfall st llet har du ansvar f r att produkten l mnas till en beh rig tervinningsstation f r hantering av el och elektronikprodukter Genom att l mna kasserade produkter till tervinning hj lper du till att bevara v ra gemensamma naturresurser Dessutom skyddas b de m nniskor och milj n n r produkter tervinns p r tt s tt Kommunala myndigheter sophanteringsf retag eller butiken d r varan k ptes kan ge mer information om var du lamnar kasserade produkter f r tervinning Chemical Substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH Regulation EC No 1907 2006 of the European 230 Technical information Parliament and the Council A chemical information report for this product can be found at www hp com go reach Toxic and hazardous substance table Ka SS RERE BSS ms le EA ABA S YAN a R A SE AAR ao to Jo o _ W s Lens Lo Ee Er EE EE S EE E EE o S o S o S o S o aaRS S xx S o S o S o S o S o are o S x S o f o T o T o T o mananga 0 o o o 9 o c e Ke UI oO Ae D a c lt Oo o aa waka d x S o S o S o S o S o aae T x T x o T o To T o cB HHA EE BCEE EE BEES DD ln ln ln 0 BLAM HES DI he
243. product is performing another task such as printing or scanning your copy job will be delayed until the product completes the current task Cause The product was busy with another task If this did not solve the issue try the next solution 142 Solve a problem Solution 8 Make sure the paper loaded is recognized by the product Solution Do not use the product to copy onto envelopes or other papers the product does not support Related topics e Recommended papers for printing Cause The product did not recognize the inserted paper type If this did not solve the issue try the next solution Solution 9 Check for a paper jam Solution Clear the paper jam and remove any torn paper that remains in the product E NOTE Remove any staples or clips from the original document Cause The product had a paper jam Parts of the original do not appear or are cut off Solution Load the original on the glass or in the document feeder tray e Ifyou are loading your original on the glass place it print side down on the right front corner as shown below To copy a photo position the photo so that the long edge of the photo is along the front edge of the glass E 2 re O t a e v 2 O e If you are loading your original in the document feeder tray place the paper with the print side up in the tray as shown below Place the pages in the tray so that the top of the document goes in first Copy troubleshoo
244. product software The copies might not be damaged Cause Some of the files on the inserted memory card or attached storage device were damaged If this did not solve the issue try the next solution Solution 2 Print photos from the computer Solution Take some photos with your digital camera or if you previously saved photos on your computer you can print them using the product software Cause No photos were found on the memory card File not found Solution Close some applications and try the task again Cause There was not enough available memory on your computer to create a print preview file Invalid file name Solution Make sure that you are not using any invalid symbols in the file name Cause The file name you entered was invalid Supported file types for the product The product software only recognizes JPG and TIF images File corrupted Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Reinsert the memory card in the product e Solution 2 Reformat the memory card in your digital camera E 2 re O t a e v o Solution 1 Reinsert the memory card in the product Solution Reinsert the memory card If this does not work retake the photos with your digital camera If you alre
245. prompted select the type of form to print 5 Press the up arrow button to increase the number of copies and then press OK e Print using the maximum dpi 56 Use maximum dpi mode to print high quality sharp images To get the most benefit from maximum dpi mode use it to print high quality images such as digital photographs When you select the maximum dpi setting the printer software displays the optimized dots per inch dpi that the HP Photosmart printer will print Printing in maximum dpi is supported on the following paper types only e HP Premium Plus Photo Paper e HP Premium Photo Paper e HP Advanced Photo Paper e Photo Hagaki cards Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space To print in Maximum dpi mode 1 Make sure you have paper loaded in the input tray On the File menu in your software application click Print Make sure the product is the selected printer Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Advanced tab In the Features area select the Enable maximum dpi setting check box Click the Features tab In the Paper Type drop down list click More and then select the appropriate paper type In the Print Quality drop down list click Maximum dpi SS 27 2 eo i ET NOTE To find ou
246. r also called an RJ 45 connector is wider and thicker and always has 8 contacts on the end A phone connector has between 2 and 6 contacts LI A desktop computer or laptop on the same network E NOTE The HP Photosmart supports networks with automatic speed negotiation capable of 10 or 100 Mbps To connect the HP Photosmart to the network 1 Remove the yellow plug from the back of the HP Photosmart 2 Connect the Ethernet cable to the Ethernet port on the back of the HP Photosmart Finish setting up the HP Photosmart 5 Chapter 2 4 Once you have connected the HP Photosmart to the network install the software Related topics e Install the software for a network connection Bt a d E To rr D ZE 0 0 SS o rr O o 3 D r Wireless with a router infrastructure network To connect the HP Photosmart to an integrated wireless WLAN 802 11 network you will need the following Q A wireless 802 11 network that includes a wireless router or access point Q A desktop computer or laptop with either wireless networking support or a network interface card NIC The computer must be connected to the wireless network that you intend to install the HP Photosmart on Q Broadband Internet access recommended such as cable or DSL If you connect the HP Photosmart on a wireless network that has Internet access HP recommends that you use a wireless router access point or base stati
247. r il riciclaggio delle apparecchiature elettriche ed elettroniche La raccolta e il riciclaggio separati delle apparecchiature da rottamare in fase di smaltimento favoriscono la conservazione delle risorse naturali e garantiscono che tali apparecchiature vengano rottamate nel rispetto dell ambiente e della tutela della salute Per ulteriori informazioni sui punti di raccolta delle apparecchiature da rottamare contattare il proprio comune di residenza il servizio di smaltimento dei rifiuti locale o il negozio presso il quale stato acquistato il prodotto Italiano Eliminaci n de residuos de aparatos el ctricos y electr nicos por parte de usuarios dom sticos en la Uni n Europea Este s mbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos dom sticos Por el contrario si debe eliminar este tipo de residuo es responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electr nicos y el ctricos El reciclaje y la recogida por separado de estos residuos en el momento de la eliminaci n ayudar a preservar recursos naturales y a garantizar que clnecdaie proteja la salud y el medio ambiente Si desea informaci n adicional sobre los lugares donde puede dejar estos residuos para su reciclado p ngase en contacto con las autoridades locales de su ciudad con el servicio de gesti n de residuos dom sticos o con la tienda donde adquiri el producto Espa ol
248. ray Solution Make sure you have paper loaded correctly For more information see e Load media Cause The paper width guide was not positioned correctly If this did not solve the issue try the next solution The fax I received is blank Solution Check with the sender to see if the sending fax machine is having problems Cause The sending fax machine had a problem The computer to which am connecting has only one phone port Solution This possible solution applies only in the countries regions that receive a 2 wire phone cord in the box with the HP All in One including Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela and Vietnam If your computer has only one phone port you will need to purchase a parallel splitter also called a coupler as shown below A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a 2 line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Example of a parallel splitter E 2 re O t a e 2 O To set up the product on a shared fax voice line with a computer dial up modem 1 Find the phone cord that connects from the back of your computer your computer dial up mode
249. rect The number of rings to wait for the product should be greater than the number of rings to answer for the answering machine If the answering machine and the product are set to the same number of rings to answer both devices will answer the call and fax tones will be recorded on the answering machine Set your answering machine to a low number of rings and the product to answer in the maximum number of rings supported The maximum number of rings varies by country region In this setup the answering machine will answer the call and the product will monitor the line If the product detects fax tones the product will receive the fax If the call is a voice call the answering machine will record the incoming message For more information on setting up the product when you have an answering machine see Set up the HP Photosmart for faxing Cause The answering machine was not set up properly with the product or the number or rings to wait setting was not correct If this did not solve the issue try the next solution Solution 2 Set up the product to answer faxes automatically Solution Setup the product to answer incoming calls automatically by turning on Auto Answer If it is turned off the product will not monitor incoming calls and receive faxes In this case the answering machine will answer the fax call and record the fax tones For more information on setting up the product when you have an answering machine see the printed
250. revision number of the software Memory is full Solution Try making fewer copies ata time Cause The document you were copying exceeded the memory of the product Photo tray problem Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Load more paper in the photo tray e Solution 2 Make sure paper is loaded correctly in the photo tray e Solution 3 Remove excess paper from the photo tray e Solution 4 Make sure the sheets of paper are not stuck together e Solution 5 Make sure the photo paper is not curled e Solution 6 Load one sheet of paper at a time Errors 185 Chapter 13 Solution 1 Load more paper in the photo tray Solution If the photo tray is empty or there are only a few sheets remaining load more paper in the photo tray If there is paper in the photo tray remove the paper tap the stack of paper against a flat surface and reload the paper into the photo tray Follow the prompts on the display or the computer screen to continue your print job Do not overload the photo tray make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper width guide Cause There was not enough paper in the photo tray If this did not solve the issue try the next solution Solution
251. ring service make sure the Distinctive Ring setting is set to All Rings Solution If you are not using a distinctive ring service make sure that the Distinctive Ring setting on the product is set to All Rings Cause The Distinctive Ring setting was not set to All Rings and you were not using a distinctive ring service If this did not solve the issue try the next solution Solution 5 Clear the memory of the product Solution If Backup Fax Reception is enabled and there is an error condition on the product the memory might become full of faxes that have not yet been printed and the product will stop answering calls If an error condition exists that is preventing the product from printing faxes review the display for information on the error condition Make sure e The product is on Press the On button to turn on the product e The product is set up correctly for faxing See the printed documentation for more information e There is paper loaded in the input tray e There is no paper jam e The print carriage is not stalled or blocked Turn off the product remove any objects that are blocking the print cartridge carriage including any packing materials and then turn on the product again e The print cartridge door is closed If not close the print cartridge door as shown below GA lt D D o en o D 3 Resolve any problems found The product automatically begins printing all the unprinted faxes from
252. rinting shortcuts Set the default print settings Stop the current job Print photos 45 Chapter 5 Print photos from a memory card or USB storage device A Do one of the following Print single photo on small size paper a Load paper Q Load up to 13 x 18 cm 5 x 7 inch photo paper in photo tray b Insert memory 4 ei mmm MS DUO CN ol 1 Memory Stick Memory Stick Pro Memory Stick Select Memory Stick Magic Gate Memory Stick Duo or Pro Duo adapter optional Memory Stick Pro HG Duo adapter optional or Memory Stick Micro adapter required 2 MultiMediaCard MMC MMC Plus Secure MultiMedia Card MMC Mobile RS MMC adapter required Secure Digital SD Secure Digital Mini adapter required Secure Digital High Capacity SDHC TransFlash MicroSD Card adapter required or xD Picture card CompactFlash CF types and II Front USB port Pictbridge For digital cameras and removable drives c Select photo Q Highlight View amp Print and press OK Q Highlight photo and press OK Q Increase number of copies and press OK LJ Press OK to preview print job d Print photo LY Press Print Photos 46 Print Print single photo on full size paper a Load paper LI Load full size paper in the main input tray b 1 Memory Stick Memory Stick Pro Memory Stick Select Memory Stick Magic Gate Memory Stick Duo or Pro Duo
253. rises lectriques reli es la terre de la source d alimentation des lignes t l phoniques et du circuit m tallique d alimentation en eau sont le cas ch ant branch es les unes aux autres Cette pr caution est particuli rement importante dans les zones rurales appareil terminal fournit une indication sur le nombre maximal de terminaux qui peuvent tre connect s une interface t l phonique La terminaison d une interface peut se composer de n importe quelle combinaison d appareils condition que le total des num ros REN ne d passe pas 5 A Remarque Le num ro REN Ringer Equivalence Number attribu chaque Bas sur les r sultats de tests FCC Partie 68 le num ro REN de ce produit est 0 OB This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications This is confirmed by the registration number The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply that Industry Canada approved the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution might be particularly important in rural areas 9 Note The REN Ringer Equivalence Number assigned to each terminal devic
254. roblem 12 Close the ink cartridge access door and check if the error message has gone away 13 If you still receive the error message turn the product off and then on again Cause The ink cartridges were not installed properly If this did not solve the issue try the next solution Errors 203 Chapter 13 Solution 3 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem with the ink cartridges Install printhead and then cartridges Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Install the printhead and then cartridges e Solution 2 Contact HP support Solution 1 Install the printhead and then cartridges Solution Check to make sure the printhead and the cartridges are installed To reinstall the printhead 1 Make sure that the product is turned on 2 Open the ink cartridge door GA lt fen CO O OD 3 Remove every ink cartridge by pushing the tab on the ink cartridge and then pulling the ink cartridge out of its slot Place the ink cartridges on a piece of paper with the ink openings pointing up 4
255. rranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein 2009 Hewlett Packard Development Company L P Windows Windows 2000 and Windows XP are U S registered trademarks of Microsoft Corporation Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and or other countries Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries The Bluetooth trademarks are owned by its proprietor and used by Hewlett Packard Company under license Cartridge chip information The HP cartridges used with this product contain a memory chip that assists in the operation of the product In addition this memory chip collects a limited set of information about the usage of the product which might include the following the date when the cartridge was first installed the date when the cartridge was last used the number of pages printed using the cartridge the page coverage the printing modes used any printing errors that might have occurred and the product model This information helps HP design future products to meet our customers printing needs The data collected from the cartridge memory c
256. rt Solution 1 Make sure you are using genuine HP ink cartridges Solution Check to see if your ink cartridges are genuine HP ink cartridges HP recommends that you use genuine HP ink cartridges Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results time after time Solve a problem E NOTE HPcannotguarantee the quality or reliability of non HP supplies Product service or repairs required as a result of using a non HP supply will not be covered under warranty If you believe you purchased genuine HP ink cartridges go to www hp com go anticounterfeit Cause Non HP ink cartridges were being used If this did not solve the issue try the next solution Solution 2 Check the ink levels Solution Check the estimated ink levels in the cartridges E NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the cartridges until print quality becomes unacceptable For more information see e Check the estimated ink levels Cause The ink cartridges might have insufficient ink If this did not solve the issue try the next solution Solution 3 Make sure the paper is loaded correctly Solution Make sure that the paper is loaded correctly in the input tray For more information see e Load
257. ry card into appropriate slot on product GA Di lt D Kei gt O E oO Vu BEE vs Ce soo demm RE d i 1 Memory Stick Memory Stick Pro Memory Stick Select Memory Stick Magic Gate Memory Stick Duo or Pro Duo adapter optional Memory Stick Pro HG Duo adapter optional or Memory Stick Micro adapter required 2 MultiMediaCard MMC MMC Plus Secure MultiMedia Card MMC Mobile RS MMC adapter required Secure Digital SD Secure Digital Mini adapter required Secure Digital High Capacity SDHC TransFlash MicroSD Card adapter required or xD Picture card CompactFlash CF types and II 4 Front USB port Pictbridge For digital cameras and removable drives b When photo light stops flashing connect a storage device to the front USB port 2 Save photos A Highlight Yes back up Memory Card to storage device and press OK 3 Remove memory Related topics e Stop the current job 86 Save photos 12 Work with cartridges e Check the estimated ink levels e Order ink supplies e Replace the cartridges e Cartridge warranty information Check the estimated ink levels You can easily check the ink supply level to determine how soon you might need to replace a cartridge The ink supply level shows an estimate of the amount of ink remaining in the cartridges E NOTE 1 Ifyou have installed a refilled or remanufactured cartridg
258. s boxes in the destination application In the software select the correct format so that the scanned text layout and formatting are retained Cause The scan document settings were incorrect Text is incorrect or missing Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Adjust the brightness in the software e Solution 2 Clean the glass and lid e Solution 3 Select the correct OCR language Solution 1 Adjust the brightness in the software Solution Adjust the brightness in the software and then rescan the original Cause The brightness was not set correctly If this did not solve the issue try the next solution E 2 re O t a e v 2 O v Solution 2 Clean the glass and lid Solution Turn off the product unplug the power cord and use a soft cloth to wipe the glass and the back of the document lid Cause Debris might have been stuck on the glass or on the back of the document lid This can cause poor quality scans If this did not solve the issue try the next solution Solution 3 Select the correct OCR language Solution Select the correct OCR language in the software NOTE Ifyou are using HP Photosmart Essential the Optical Character Recognition OCR software might not be installed
259. s Start Scan Q Highlight Scan to Memory Card or Scan to USB Flash Drive and press OK Q Highlight desired option and press OK Related topics e Stop the current job 66 Scan 7 Copy E NOTE If you have the HP Photosmart Premium Fax C309b series see Copy HP Photosmart Premium Fax C309b series to learn about that product s copy features Refer to the label in the cartridge access area to determine the model number e Copy text or mixed documents s Co hotos reprint Copy text or mixed documents A Do one of the following 1 sided original to 1 sided copy a Load paper Q Load full size paper in the main input tray b Load original Lift lid on product LI Load original print side down on right front corner of glass Copy 67 Chapter 7 LI Close lid c Specify number of copies LY Highlight Copy and press OK LI Press up arrow button or use keypad to increase number of copies d Start copy LI Press Start Copy 1 sided original to 2 sided copy a Load paper LI Load full size paper in the main input tray b Load original Q Slide original with print side up into document feeder tray until the product detects the pages 68 Copy amp NOTE You can also load the original print side down on the right front corner on the glass Q Slide paper width guide inward until it stops at edge of paper c Specify 2 sided option LI Press 2 Sided on control panel Q Highlight Copy and
260. s connected to the correct port on the product e Solution 3 Make sure the telephone company supports faxing over the Internet Solution 1 Change the fax speed Solution If you experience problems sending and receiving faxes while using an Internet fax service use a slower fax speed You can do this by changing the Fax Speed setting from Fast 33600 the default to Medium 14400 or Slow 9600 To set the fax speed from the control panel 1 Press Setup 182 Solve a problem 2 Press the down arrow button to highlight Advanced Fax Setup and then press OK 3 Press the down arrow button to highlight Fax Speed and then press OK 4 Press the down arrow button to select one of the following settings and then press OK Fax speed setting Fax speed Fast 33600 v 34 33600 baud Medium 14400 v 17 14400 baud Slow 9600 v 29 9600 baud Cause The fax over Internet Protocol FolP service might not have worked properly when the product was sending and receiving faxes at high speed 33600 bps If this did not solve the issue try the next solution Solution 2 Make sure the phone cord is connected to the correct port on the product Solution You can only send and receive faxes by connecting a phone cord to the port labeled 1 LINE on the product This means that your connection to the Internet must be done either through a converter box which supplies regular analog phone jacks for fax connections or your telephone company
261. s did not solve the issue try the next solution Solution 2 Increase the fax resolution Solution For the highest quality fax change the fax resolution to Fine Very Fine if available or Photo Cause The fax resolution setting was set to a low resolution such as Standard If this did not solve the issue try the next solution Solution 3 Make sure the glass is clean Solution If you are sending a fax from the glass make a copy to check the quality of the printout If the quality of the printout is poor clean the glass Cause The glass of the product might have been dirty GA lt D D o en o D If this did not solve the issue try the next solution Solution 4 Check the receiving fax machine for problems Solution Try calling the fax number from a telephone and listen for fax tones If you cannot hear fax tones the receiving fax might not be turned on or connected or a voice mail service could be interfering with the recipient s phone line You can also ask the recipient to check the receiving fax machine for any problems Cause The receiving fax machine was having problems Solution 5 Use the Lighter Darker setting to darken the original when sending the fax Solution Make a copy to check the quality of the printout If the printout is too light you can darken it by adjusting the Lighter Darker setting when sending the fax Cause The Lighter Darker setting might have been set too l
262. sed genuine HP cartridge e Printhead appears to be missing or damaged e Printhead problem s Problem with printer preparation Ink cartridge is missing incorrectly installed or not intended for your product E 2 E O Be Si 9 o o Cartridges in wrong slot Solution Remove and reinsert the indicated ink cartridges into the correct slots by matching color of cartridges to color and icon for each slot D PAJ Wes l A Errors 193 GA lt D e oO en o D 3 Chapter 13 Printing cannot occur without one of each type of ink cartridge inserted into the correct slot For more information see e Replace the cartridges Cause The indicated ink cartridges were inserted into the wrong slots General printer error Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Reset the product e Solution 2 Contact HP support Solution 1 Reset the product Solution Turn off the product and then unplug the power cord Plug the power cord back in and then press the On button to turn on the product Cause The product experienced an error If this did not solve the issue try the next solution Solution 2 Contact HP support Solution Write down the error code provided in the messag
263. see the printed documentation that came with the product Cause The telephone used to initiate the fax call was not connected directly to the product or was not connected properly If this did not solve the issue try the next solution Fax troubleshooting 155 Chapter 13 Solution 3 Start sending the fax within 3 seconds of hearing fax tones Solution If you are sending a fax manually make sure that you press Start Fax within three seconds of hearing the recipient s fax tones otherwise the transmission might fail Cause You did not press Start Fax within three seconds of hearing fax tones If this did not solve the issue try the next solution Solution 4 Lower the fax speed Solution You might need to send and receive faxes at a slower rate Try setting the Fax Speed to Medium 14400 or Slow 9600 if you use one of the following e An Internet phone service e A PBX system e Fax over Internet Protocol FolP e An ISDN service To set the fax speed from the control panel 1 Press Setup 2 Press the down arrow button to highlight Advanced Fax Setup and then press OK 3 Press the down arrow button to highlight Fax Speed and then press OK 4 Press the down arrow button to select one of the following settings and then press OK Fax speed setting Fax speed Fast 33600 v 34 33600 baud Medium 14400 v 17 14400 baud Slow 9600 v 29 9600 baud Cause The Fax Speed setting might have been set too fast
264. shooting 115 GA lt D D VG en o SE D 3 Chapter 13 Color bars color mixing yellow bar contains magenta streaks o Check the estimated ink levels in the cartridges Remove the cartridge corresponding to the streaked bar and clean the cartridge electrical contacts o Reinstall the cartridge and make sure all of the cartridges are properly installed Clean the printhead and then print this diagnostic page again o If cleaning the printhead does not solve this print quality issue replace the cartridge corresponding to the streaked bar O O E NOTE If replacing the cartridge does not solve this print quality issue contact HP support for service If any of the color bars show regular white streaks align the printer If the issue persists clean the printhead and then print this diagnostic page again E NOTE Ifcleaning the printhead does not solve this print quality issue contact HP support for service 3 Look at the large text above the alignment pattern The type should be sharp and clear Sample text area expected result Ipsum Lorem If the type is jagged align the printer and then print this diagnostic page again Sample text area jagged text Ipsum Lorem If the text is uneven streaked or smeared clean the printhead and then print this diagnostic page again Sample text area uneven ink distribution ipsum Lorem Sample text area streaks or smears Ipsum Lorem 4
265. specifications 227 scan specifications 227 system requirements 226 telephone wall jack test fax 178 test dialtone 181 fax hardware 178 fax line condition 181 fax port 179 phone cord 179 telephone wall jack 178 text cut off 159 172 dotted lines on scan 137 incorrect format onscan 137 incorrect or missing on scan 137 jagged 124 meaningless characters 129 not filled in 107 smooth fonts 124 transparencies specifications 226 troubleshoot fax problems 107 146 147 153 155 156 157 159 161 162 167 169 171 172 177 182 incorrect measurements 97 print quality 102 setup 94 USB cable 96 troubleshooting copy 138 errormessages 185 memory card 132 print 128 scan 135 U uninstall software 101 USB cable installation 96 V voice mail set up with fax 18 25 voice mail set up with fax 173 W wall jack test fax 178 warranty 94 WEP key setup 8 wireless router 5
266. ss OK 4 Press the down arrow button to highlight Run Fax Test and then press OK The HP Photosmart displays the status of the test on the display and prints a report 5 Review the report e Ifthe test passes and you are still having problems faxing check the fax settings listed in the report to verify the settings are correct A blank or incorrect fax setting can cause problems faxing e Ifthe test fails review the report for more information on how to fix any problems found 6 After you pick up the fax report from the HP Photosmart press OK lf necessary resolve any problems found and rerun the test The product prints a report with the results of the test If the test fails review the report for information on how to fix the problem For more information see The fax test failed E 2 re O t a e 2 O Cause The product was not set up properly for faxing If this did not solve the issue try the next solution Solution 2 Try removing the splitter Solution A phone line splitter can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack If you are using a splitter remove it and connect the product directly to the telephone wall jack Cause You were using a phone line splitter If this did not solve the issue try the next solution Solution 3 Try another power outlet Solution Try connecting to another power outlet Cause You were
267. ssion statement for Germany Ger uschemission LpA lt 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T 19 HP Photosmart Premium Fax C309 series declaration of conformity CA DECLARATION OF CONFORMITY EE according to ISO IEC 17050 1 and EN 17050 1 Manufacturer s Name Hewlett Packard Company DoC SDGOB 0826 rel 1 0 Manufacturer s Address 16399 West Bernardo Drive San Diego CA 92127 USA declares that the product Product Name HP Photosmart Premium Fax C309 Series Regulatory ModelNumber SDGOB 0826 Product Options ALL Radio Module RSVLD 0707 802 11g b RSVLD 0602 Bluetooth Power Adapter 0957 2259 conforms to the following Product Specifications and Regulations SAFETY IEC 60950 1 2005 EN60950 1 2006 IEC 60825 1 Ed 1 2 2001 EN 60825 1 A2 A1 2002 LED GB4943 2001 NOM 019 SCFI 1993 EMC CISPR 22 2005 EN55022 2006 Class B CISPR 24 1997 A1 2001 A2 2002 EN 55024 1998 A1 2001 A2 2003 Class B EN 301 489 1 V1 6 1 2005 EN 301 489 17 V1 2 1 2002 IEC 61000 3 2 2005 EN 61000 3 2 2006 IEC 61000 3 3 1994 A1 2001 EN 61000 3 3 1995 A1 2001 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 4 GB9254 1998 GB17625 1 2003 TELECOM TBR21 1998 FCC Title 47 CFR Part 68 TIA EIA 968 2001 RADIO EN 300 328 V1 7 1 2006 HEALTH EU 1999 519 EC This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device m
268. t the product is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the On button to turn on the product Cause The product was turned off If this did not solve the issue try the next solution Solution 2 Make sure that the original is placed correctly Solution Load the original on the glass or in the document feeder tray e If you are loading your original on the glass place it print side down on the right front corner as shown below To copy a photo position the photo so that the long edge of the photo is along the front edge of the glass Solve a problem e If you are loading your original in the document feeder tray place the paper with the print side up in the tray as shown below Place the pages in the tray so that the top of the document goes in first E 2 E O Be Si 9 2 o n NOTE Do not load photos in the document feeder tray to copy If you are copying a photo place it on the glass Cause The original was placed incorrectly on the glass or in the document feeder tray If this did not solve the issue try the next solution Solution 3 Wait until the product completes the current operation Solution Check the On light If it is blinking the product is busy Cause The product was busy copying or printing If this did not solve the issue try the next solution Solution 4 The product does not support the paper typ
269. t again If the Dial Tone Detection Test passes without the other equipment then one or more pieces of the equipment is causing problems try adding them back one at a time and rerunning the test each time until you identify which piece of equipment is causing the problem Try connecting a working phone and phone cord to the telephone wall jack that you are using for the product and check for a dial tone If you do not hear a dial tone contact your telephone company and have them check the line Make sure you have correctly connected the product to the telephone wall jack Using the phone cord supplied in the box with the product connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the product For more information on setting up the product for faxing see the printed documentation that came with the product Fax troubleshooting 181 E 2 re O t a e v 2 O Chapter 13 ch Telephone wall jack NO Use the phone cord supplied in the box with the product e If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the product directly to the telephone wall jack e If your telephone system is not using a standard dial tone such as some PBX systems this might cause the test to fail This will not cause a problem sending
270. t in again or try plugging the USB cable into a different USB port e Do not attach the USB cable to a keyboard e Verify that the USB cable is 3 meters 9 8 feet or less in length e If you have several USB devices attached to your computer you might want to unplug the other devices during the installation Unplug the product power cord and then plug it in again Verify that the USB cable and power cord are plugged in ST an E Ke g D se de D J 4 Click Retry to retry the connection 5 Continue with the installation and restart the computer when prompted Cause The USB connection between the product and the computer failed Solve a problem received a message that an Unknown Error has occurred Solution Uninstall the software completely and then reinstall it To uninstall the software and reset the product Disconnect and reset the product 1 To disconnect and reset the product e290 E Uni Make sure the product is turned on Press the On button to turn off the product Disconnect the power cord from the back of the product Reconnect the power cord to the back of the product Press the On button to turn on the product nstall the software completely E NOTE Wis important that you follow the uninstall procedure carefully to ensure you have removed the software completely from the computer before reinstalling it To uninstall the software completely a b
271. t results time after time E NOTE HP cannot guarantee the quality or reliability of non HP supplies Printer service or repairs required as a result of using a non HP supply will not be covered under warranty If you believe you purchased genuine HP ink cartridges go to www hp com go anticounterfeit 206 Solve a problem For more information see e Replace the cartridges Cause The product detected non HP ink Original HP ink depleted Solution Follow the prompts on the display to continue or replace the indicated ink cartridges Check the print quality of the current print job If it is not satisfactory try cleaning the printhead to see if that improves the quality Information about ink levels will not be available A CAUTION HP recommends that you do not remove an ink cartridge until a replacement is ready to install HP recommends that you use genuine HP ink cartridges Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results time after time E NOTE HP cannot guarantee the quality or reliability of non HP supplies Printer service or repairs required as a result of using a non HP supply will not be covered under warranty If you believe you purchased genuine HP ink cartridges go to www hp com go anticounterfeit For more information see e Replace the cartridges Cause The original HP ink in the indicated ink cartridges was depleted Previously used g
272. t software that came with the product If it is installed restart your computer To install the product software 1 Insert the product CD ROM into your computer s CD ROM drive and then start the Setup program 2 When prompted click Install More Software to install the product software 3 Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product Cause The product software was not installed If this did not solve the issue try the next solution Solution 2 Turn on the product Solution Turn on the product Cause The product was turned off If this did not solve the issue try the next solution Solution 3 Turn on the computer Solution Turn on the computer Cause The computer was turned off If this did not solve the issue try the next solution Solution 4 Check the connection from the product to your computer Solution Check the connection from the product to your computer Verify that the USB cable is securely plugged into the USB port on the back of the product Make sure the other end of the USB cable is plugged into a USB port on your computer After the cable is connected properly turn off the product and then on again If the product is connected to the computer through a wired wireless or Bluetooth connection make sure that the respective connections are active and the product is turned on GA lt D D o o SE D 3 Y
273. t the digital camera to the front USB port on the product select some photos on the camera for printing E NOTE Some digital cameras do not allow you to select photos until after you have established a PictBridge connection If this is the case connect your digital camera to the front USB port turn on the camera and change it to PictBridge mode and then use the camera to select the photos you want to print Cause You did not select any photos on the camera for printing E 2 2 O t a e v 2 O V Scan troubleshooting Use this section to solve these scan problems e Scanned image is blank e Scanned image is incorrectly cropped e Scanned image has incorrect page layout e Scanned image shows dotted lines instead of text e Text format is incorrect e Text is incorrect or missing Scanned image is blank Solution Load the original on the glass or in the document feeder tray e Ifyou are loading your original on the glass place it print side down on the right front corner as shown below To copy a photo position the photo so that the long edge of the photo is along the front edge of the glass Scan troubleshooting 135 Chapter 13 e Ifyou are loading your original in the document feeder tray place the paper with the print side up in the tray as shown below Place the pages in the tray so that the top of the document goes in first GA lt e xe Lo o D 3 E NOTE Do not load pho
274. t what dpi the product will print based on the paper type and print quality settings you selected click Resolution 10 Select any other print settings that you want and then click OK Print Related topics View the print resolution The printer software displays the print resolution in dots per inch dpi The dpi varies according to the paper type and print quality that you select in the printer software To view the print resolution 1 d Se Zy ON AD View the print resolution Make sure you have paper loaded in the input tray On the File menu in your software application click Print Make sure the product is the selected printer Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab In the Paper Type drop down list select the type of paper that you have loaded In the Print Quality drop down list select the appropriate print quality setting for your project Click the Resolution button to view the print resolution dpi for the paper type and print quality combination you selected Use printing shortcuts Use printing shortcuts to print with print settings that you use often The printer software has several specially designed printing shortcuts that are available in the Printing Shortcuts list E NOTE When you select a printing shortcut the appropriate print
275. tenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help For further information contact Manager of Corporate Product Regulations Hewlett Packard Company 3000 Hanover Street Palo Alto Ca 94304 650 857 1501 Modifications part 15 21 The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by HP may void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation VCCI Class B compliance statement for users in Japan COKE GWRUIEES SRS S AE AHEZA VCCI OB IBI lt TOR PIER ed COMBS RERRCEATSCOEAWCLTUETA Z DEBS SUAYT LED AY SEMI CERENSLSERESEAeRCD CEPHWET BY PU AA BC HED TEL URW RUZLTREV Regulatory notices 299 Chapter 15 Notice to users in Japan about the power cord Ame AMeENESRI KeEBEWNRSU AA NEB RI KS HORo CIE Aa Notice to users in Korea el D O gt Se CH O F e ASA OLHE B o 7171 HAF JIZN FANAUME SS SE RISO ASE Noise emi
276. th a USB connection For example you can check the printer status as well as the estimated amount of ink remaining in your ink cartridges E NOTE Theonly software functionality available with a Bluetooth connection is printing Scanning and software based copying cannot be done over a Bluetooth connection You must have Windows Vista or Windows XP and either the Microsoft Bluetooth Protocol Stack or the Widcomm Bluetooth Protocol Stack installed in order to connect the HP Photosmart It is possible to have both the Microsoft Stack and the Widcomm Stack on your computer but you use only one of them to connect the product e Microsoft stack If you have Windows Vista or Windows XP with Service Pack 2 installed on your computer then your computer has the Microsoft Bluetooth Protocol Stack The Microsoft stack allows you to install an external Bluetooth adapter automatically If your Bluetooth adapter supports the Microsoft stack but it does not install automatically then you do not have the Microsoft stack on your computer Check the documentation that came with the Bluetooth adapter to see if it supports the Microsoft stack e Widcomm stack If you have an HP computer with Bluetooth built in or if you have installed an HP bt450 then your computer has the Widcomm stack If you have an HP computer and plug in an HP bt450 it will install automatically using the Widcomm stack To connect the HP Photosmart with a Bluetooth connection
277. the HP Photosmart You can use standard phone cords for these connections 24 Finish setting up the HP Photosmart 6 If your modem software is set to receive faxes to your computer automatically turn off that setting NOTE Ifyou do notturn off the automatic fax reception setting in your modem software the HP Photosmart will not be able to receive faxes 7 Turn on the Auto Answer setting 8 Set your answering machine to answer after a low number of rings 9 Change the Rings to Answer setting on the HP Photosmart to the maximum number of rings supported by your device The maximum number of rings varies by country region 10 Run a fax test When the phone rings your answering machine will answer after the number of rings you have set and then play your recorded greeting The HP Photosmart monitors the call during this time listening for fax tones If incoming fax tones are detected the HP Photosmart will emit fax reception tones and receive the fax if there are no fax tones the HP Photosmart stops monitoring the line and your answering machine can record a voice message Case K Shared voice fax line with computer dial up modem and voice mail If you receive both voice calls and fax calls at the same phone number use a computer dial up modem on the same phone line and subscribe to a voice mail service through your telephone company set up the HP Photosmart as described in this section E NOTE You cannot receive
278. the contacts with a dry swab or lint free cloth On the inside of the product locate the contacts in the printhead The contacts look like a set of four copper or gold colored pins positioned to meet the contacts on the ink cartridge re O t Si e v Ea Use a dry swab or lint free cloth to wipe the contacts Reinstall the ink cartridge Errors 199 Chapter 13 9 Close the ink cartridge door and check if the error message has gone away 10 If you still receive the error message turn the product off and then on again If you still receive this message after cleaning the cartridge contacts you might have a damaged cartridge Check to see if your cartridge is still under warranty and the end of warranty date has not been reached e If the end of warranty date has been reached purchase a new ink cartridge e If the end of warranty date has not been reached contact HP support for service or replacement Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support For more information see e Cartridge warranty information e Replace the cartridges Cause The electrical contacts needed to be cleaned If this did not solve the issue try the next solution Solution 4 Replace the ink cartridge GA lt fet CO O OD Solution Replace the indicated ink cartridge If your cartridge is st
279. the product You can connect to any USB port on the back of your computer TT a CS ga DJ 7 a Zeg J 5 E a D J For more information on installing the software and connecting the USB cable see the Start Here guide that came with the product Cause The USB cable was connected before the software was installed Connecting the USB cable before you are prompted can cause errors After setting up the product it does not print Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved 96 Solution 1 Press the On button to turn on the product Solution 2 Set your product as the default printer Solution 3 Check the connection between the product and computer Solution 4 Check that the cartridges are installed properly and have ink Solution 5 Load paper in the input tray Solution 1 Press the On button to turn on the product Solution Look atthe display on the product If the display is blank and the On button is not lit the product is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the On button to turn on the product Cause The product might not have been turned on Solve a problem If this did not solve the issue try the next solution Solutio
280. ties Options Printer Setup Printer or Preferences Click the Features tab In the Paper Type drop down list select the type of paper that you have loaded 7 Inthe Print Quality drop down list select the appropriate quality setting for your project Da ET NOTE To find out what dpi the product will print based on the paper type and print quality settings you selected click Resolution Print the image with a high print quality setting such as Best or Maximum dpi For more information see e Print using the maximum dpi Cause The print quality setting was set too low If this did not solve the issue try the next solution Solution 3 Rotate the image Solution If the problem persists use the software you installed with the product or another software application to rotate your image 180 degrees so that the light blue gray or brown hues in your image do not print at the bottom of the page Cause The photo image had odd hues printed near the bottom of the page Printouts have horizontal streaks or lines Try the following solutions if your printout has lines streaks or marks on it that run across the width of the page 112 Solution 1 Make sure you are using genuine HP ink cartridges Solution 2 Check the ink levels Solution 3 Make sure the paper is loaded correctly Solution 4 Use a higher print quality setting Solution 5 Align the printer Solution 6 Clean the printhead Solution 7 Contact HP suppo
281. ting 143 Chapter 13 E NOTE Do not load photos in the document feeder tray to copy If you are copying a photo place it on the glass Cause The original was placed incorrectly on the glass or in the document feeder tray Fit to Page is not working as expected Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved E NOTE For HP Photosmart Premium Fax C309b series the Fit to Page feature is not available through the control panel e Solution 1 Scan enlarge and then print a copy e Solution 2 Make sure that the original is placed correctly on the glass e Solution 3 Wipe the glass and the back of the document lid Solution 1 Scan enlarge and then print a copy Solution Fit to Page can only enlarge the original up to the maximum percentage allowed by your model For example 200 might be the maximum enlargement percentage allowed by your model Enlarging a passport photo by 200 might not enlarge it enough for it to fit a full size page If you want to make a large copy of a small original scan the original into the computer resize the image in the HP scanning software and then print a copy of the enlarged image GA 2 lt e e oO en o SE D 3 Cause You were trying to increase the size of an original that was too small If
282. tings here and save your custom settings as a new printing shortcut To save a custom printing shortcut select the shortcut and click Save As To delete a shortcut select the shortcut and click Delete Click OK to close the Properties dialog box Click Print or OK to begin printing Related topics Recommended papers for printing Load media View the print resolution Use printing shortcuts Set the default print settings Stop the current job Print photos Print photos saved on your computer Print photos from a memory card or USB storage device Print photos saved on your computer 44 To print a borderless image 1 2 3 4 Si Load up to 13 x 18 cm 5 x 7 inch paper in the photo tray or full size photo paper in the main input tray On the File menu in your software application click Print Make sure the product is the selected printer Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab In the Size list click More and then select the size of photo paper loaded in the photo tray If a borderless image can be printed on the specified size the Borderless check box is enabled In the Paper Type drop down list click More and then select the appropriate paper type E NOTE You cannot print a borderless image if the paper type is set to Plain paper or to a ty
283. tion does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Ensure that the receiving fax machine can receive a manual fax Solution 2 Connect the telephone to the correct port Solution 3 Start sending the fax within 3 seconds of hearing fax tones Solution 4 Lower the fax speed Solution 1 Ensure that the receiving fax machine can receive a manual fax Solution Check with the recipient to see if their fax machine can receive faxes manually Cause The recipient s fax machine does not support manual faxing If this did not solve the issue try the next solution Solution 2 Connect the telephone to the correct port Solution NOTE This possible solution applies only in the countries regions that receive a 2 wire phone cord in the box with the product including Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela and Vietnam To send a fax manually the telephone must be connected directly to the port labeled 2 EXT on the product as shown below E 2 re O t a e 2 O zech Telephone wall jack NO Use the phone cord supplied in the box with the product oO Telephone For more information on setting up the product with your telephone
284. tis possible to create a network that does not use a WEP key However HP recommends using a WEP key in order to secure your network d Make sure that the check box is not selected next to The key is provided for me automatically If it is selected click the check box to clear it e Inthe Network key box type a WEP key that has exactly 5 or exactly 13 alphanumeric ASCII characters For example if you enter 5 characters you might enter ABCDE or 12345 Or if you enter 13 characters you might enter ABCDEF1234567 12345 and ABCDE are examples only Select a combination of your choosing Alternatively you can use HEX hexadecimal characters for the WEP key A HEX WEP key must be 10 characters for 40 bit encryption or 26 characters for 128 bit encryption f Inthe Confirm network key box type the same WEP key you typed in the previous step pt a d E To rr D ZE 0 0 O rr O o 3 D r NOTE You must remember the exact uppercase capital and lowercase small letters If you enter your WEP key incorrectly on the product the wireless connection will fail g Write down the WEP key exactly as you typed it including uppercase and lowercase letters h Select the check box for This is a computer to computer ad hoc network wireless access points are not used i Click OK to close the Wireless network properties window and then click OK again j Click OK again to close the Wireless N
285. to the appropriate slot until the Photo light turns on If the memory card is not inserted properly the product will not respond and the attention light will blink rapidly After the memory card has been inserted properly the Photo light will blink green for a few seconds and then remain lit Cause You had inserted the memory card backwards or upside down Card is damaged Solution Reformat your memory card in your camera or format your memory card in a Windows XP computer by selecting the FAT format For more information see the documentation that came with your digital camera A CAUTION Reformatting the memory card will delete any photos stored on the card If you have previously transferred the photos from your memory card to a computer try printing the photos from the computer Otherwise you will need to retake any photos you might have lost Cause You formatted the card on a Windows XP computer By default Windows XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32 format Digital cameras and other devices use the FAT FAT16 or FAT12 format and cannot recognize a FAT32 formatted card Card is not fully inserted Solution Turn the memory card so that the label faces up and the contacts are facing the product and then push the card forward into the appropriate slot until the Photo light turns on If the memory card is not inserted properly the product will not respond and the attention light
286. to the port labeled 1 LINE on the back of the product and the other end to your telephone wall jack as shown below GA lt D D oO o D 3 zech Telephone wall jack Phone cord supplied in the box with the product NO e Check the connection between the telephone wall jack and the product to make sure the phone cord is secure 180 Solve a problem The Fax Line Condition test failed Solution Make sure you connect the product to an analog phone line or you will not be able to send or receive faxes To check if your phone line is digital connect a regular analog phone to the line and listen for a dial tone If you do not hear a normal sounding dial tone it might be a phone line set up for digital phones Connect the product to an analog phone line and try sending or receiving a fax Check the connection between the telephone wall jack and the product to make sure the phone cord is secure Make sure you have correctly connected the product to the telephone wall jack Using the phone cord supplied in the box with the product connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the product For more information on setting up the product for faxing see the printed documentation that came with the product Other equipment which uses the same phone line as the product might be causing the test to fail To find out if other equipment is ca
287. too low Print the image with a high print quality setting such as Best or Maximum dpi Cause The paper type or print quality settings were set incorrectly If this did not solve the issue try the next solution Solution 4 Check the paper type Solution HP recommends that you use HP papers or any other paper type that is appropriate for the product Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This will prevent the photo paper from curling For more information see e Recommended papers for printing e Information on paper Cause The wrong kind of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 5 Clean the printhead Solution If the previous solutions did not resolve the issue try cleaning the printhead GA lt D D o en o SE D 3 To clean the printhead from the control panel 1 Press Setup 2 Press the down arrow button to highlight Tools and then press OK 3 Press the down arrow button to highlight Clean Printhead and then press OK The product cleans the printhead 4 Press any b
288. top Solution 1 Close some applications or restart your computer Solution Close all unnecessary applications This includes applications that run in the background such as screensavers and virus checkers If you turn off your virus checker remember to turn it back on after you finish Try restarting your computer to clear the memory You might need to purchase more RAM Refer to the documentation that came with your computer Cause The computer did not have enough memory If this did not solve the issue try the next solution Solution 2 Empty the Recycle Bin on your desktop Solution Empty the Recycle Bin on your desktop You might also need to remove files from the hard disk for example delete temporary files Cause For scanning there must be at least 50 MB of space available on your computer s hard disk Out of disk space Solution Close some applications and try the task again Cause The computer did not have enough memory Card access error Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Remove all but one memory card e Solution 2 Remove the memory card and reinsert it correctly e Solution 3 Push the memory card all the way forward E 2 re O t a e v 2 O Solution 1 Remove all b
289. tos in the document feeder tray to copy If you are copying a photo place it on the glass Cause The original was placed incorrectly on the glass or in the document feeder tray Scanned image is incorrectly cropped Solution The autocropping feature in the software crops anything that is not part of the main image Sometimes this might not be what you want In that case turn off autocropping in the software and crop the scanned image manually or not at all Cause The software was set to automatically crop scanned pictures Scanned image has incorrect page layout Solution Turn off autocropping in the software to retain the page layout Cause Automatic cropping was changing the page layout 136 Solve a problem Scanned image shows dotted lines instead of text Solution Make a black and white copy of the original and then scan the copy Cause If you used the Text image type to scan text that you planned to edit the scanner might not have recognized color text The Text image type scans at 300 x 300 dpi in black and white If you scanned an original that has graphics or artwork surrounding the text the scanner might not have recognized the text Text format is incorrect Solution Some applications cannot handle framed text formatting Framed text is one of the scan document settings in the software It maintains complex layouts such as multiple columns from a newsletter by putting the text in different frame
290. try region Print specifications e Print speeds vary according to the complexity of the document e Panorama size printing e Method drop on demand thermal inkjet e Language PCL3 GUI Scan specifications e Image editor included e Integrated OCR software automatically converts scanned text to editable text if installed e Twain compliant software interface e Resolution up to 4800 x 4800 ppi optical depends on model 19200 ppi enhanced software For more information about ppi resolution see the scanner software e Color 48 bit color 8 bit grayscale 256 levels of gray e Maximum scan size from glass 21 6 x 29 7 cm 8 5 x 11 7 inches Copy specifications e Digital image processing e Maximum number of copies varies by model e Copy speeds vary according to the complexity of the document and model e Maximum copy enlargement ranging from 200 400 depends on model e Maximum copy reduction ranging from 25 50 depends on model Specifications 227 el D O gt CH O an e Chapter 15 Fax specifications e Walk up black and white and color fax capability e Up to 110 speed dials varies by model e Up to 120 page memory varies by model based on ITU T Test Image 1 at standard resolution More complicated pages or higher resolution takes longer and uses more memory e Manual fax send and receive e Automatic busy redial up to five times varies by model e Automatic no answer redi
291. tup troubleshooting 99 GA lt D D VG en o SE D 3 Chapter 13 100 To turn off programs that run in the background a b sa so a0 j On the Windows taskbar click Start Depending on your operating system do one of the following e In Windows Vista In Start Search type MSCONFIG and then press Enter When the User Account Control dialog box appears click Continue e In Windows XP Click Run When the Run dialog box appears type MSCONFIG and then press Enter The MSCONFIG utility application appears Click the General tab Click Selective Startup If there is a check mark next to Load Startup Items click the check mark to remove it Click the Services tab and select the Hide All Microsoft Services box Click Disable all Click Apply and then click Close E NOTE If you receive a message stating Access is denied while making changes click OK and continue The message will not prevent you from making the changes Click Restart to apply the changes to the computer during the next restart After the computer restarts the You ve used system configuration utility to make changes to the way windows starts message appears Click the check box next to Do not show this message again 4 Run the Disk Cleanup utility to delete temporary files and folders To run the Disk Cleanup utility a b d 5 Inst On the Windows taskbar click Start click Programs or All Programs and then click
292. us for this product see Power consumption e Recycled Materials For more information regarding recycling of HP products please visit www hp com hpinfo globalcitizenship environment recycle E O Kai E pam O Mes c s O O H Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281 2002 Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life Material safety data sheets Material safety data sheets MSDS can be obtained from the HP Web site at www hp com go msds Recycling program HP offers an increasing number of product return and recycling programs in many countries regions and partners with some of the largest electronic recycling centers throughout the world HP conserves resources by reselling some of its most popular products For more information regarding recycling of HP products please visit www hp com hpinfo globalcitizenship environment recycle HP inkjet supplies recycling program HP is committed to protecting the environment The HP Inkjet Supplies Recycling Program is available in many countries regions and lets you recycle used print cartridges and ink cartridges free of charge For more information go to the following Web site www hp com hpinfo globalcitizenship environment recycle Set the Energy Save Mode Whe
293. using a problem disconnect everything except the product from the phone line and then run the test again o Ifthe Fax Line Condition Test passes without the other equipment then one or more pieces of the equipment is causing problems try adding them back one at a time and rerunning the test each time until you identify which piece of equipment is causing the problem o Ifthe Fax Line Condition Test fails without the other equipment connect the product to a working phone line and continue reviewing the troubleshooting information in this section If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the product directly to the telephone wall jack After you resolve any problems found run the fax test again to make sure it passes and the product is ready for faxing If the Fax Line Condition Test continues to fail and you experience problems faxing contact your telephone company and have them check the phone line E NOTE Ifyou are unsure of the kind of phone line you have analog or digital check with your service provider The Dial Tone Detection test failed Solution Other equipment which uses the same phone line as the product might be causing the test to fail To find out if other equipment is causing a problem disconnect everything except the product from the phone line and then run the tes
294. ut one memory card Solution Remove all but one memory card The product reads the remaining memory card and displays the first photo stored on the memory card Cause There were two or more memory cards inserted into the product at the same time If this did not solve the issue try the next solution Solution 2 Remove the memory card and reinsert it correctly Solution Remove the memory card and reinsert it correctly The label of the memory card faces up and should be readable as you insert it into the slot Cause You had inserted the memory card backwards or upside down If this did not solve the issue try the next solution Errors 191 GA lt D D o en o D 3 Chapter 13 Solution 3 Push the memory card all the way forward Solution Remove the memory card and reinsert it in the memory card slot until it stops Cause You had not fully inserted the memory card Use only one card at a time Solution You can insert only one memory card at a time If more than one memory card is inserted the attention light will blink rapidly and an error message will appear on the computer screen Remove the additional memory card to resolve the problem Cause There were two or more memory cards inserted into the product at the same time Card is inserted incorrectly Solution Turn the memory card so that the label faces up and the contacts are facing the product and then push the card forward in
295. ution Align the printer Aligning the printer can help ensure excellent print quality To align the printer from the HP Photosmart Software 1 Load letter A4 or legal unused plain white paper into the input tray 2 Inthe HP Solution Center click Settings 3 Inthe Print Settings area click Printer Toolbox E NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Features tab and then click Printer Services The Printer Toolbox appears 4 Click the Device Services tab 5 Click Align the Printer The product prints a test page aligns the print head and calibrates the printer Recycle or discard the page GA lt D D o en o D 3 Cause The printer needed to be aligned Printouts have vertical streaks Solution HP recommends that you use HP papers or any other paper type that is appropriate for the product Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This will prevent the photo paper from curling For more information see e Recommended papers for printing e Information on pa
296. ution Print one or several pages of plain paper to soak up any excess ink in the product To remove excess ink using plain paper 1 Load several sheets of plain paper in the input tray 2 Wait five minutes Print quality troubleshooting 123 GA lt D D o en o D 3 Chapter 13 3 Print a document with little or no text 4 Check the back of the paper for ink If there is still ink on the back of the paper try printing on another page of plain paper Cause Ink accumulated inside the product where the back of the paper rests during printing If this did not solve the issue try the next solution Solution 2 Wait while the ink dries Solution Wait at least thirty minutes for the ink inside the product to dry then try the print job again Cause The excess ink in the product needed to dry out The text edges are jagged 124 Try the following solutions if the text in your printouts is not sharp and the edges are rough NOTE For this issue there is not a problem with your ink supplies Therefore replacing the ink cartridges or printhead is not necessary e Solution 1 Use TrueType or OpenType fonts e Solution 2 Align the printer e Solution 3 Clean the printhead Solution 1 Use TrueType or OpenType fonts Solution Use TrueType or OpenType fonts to ensure that the product is able to print smooth fonts When selecting a font look for the TrueType or OpenType icon F d TrueType icon Ope
297. utton to return to the Tools menu After cleaning the printhead print a print quality report Evaluate the print quality report to see if the print quality problem still exists To print a print quality report 1 Load letter or A4 unused plain white paper into the input tray 2 Press Setup 108 Solve a problem 3 Press the down arrow button to highlight Tools and then press OK 4 Press the down arrow button to highlight Print Quality Report and then press OK The product prints a print quality report that you can use to diagnose print quality issues To evaluate the print quality report 1 Check the ink levels shown on the page If a cartridge shows very low ink levels and you find the print quality unacceptable consider replacing that ink cartridge Print quality typically deteriorates as cartridges run out of ink E NOTE 1 Ifthe print quality report is not legible you can check the estimated ink levels from the control panel or HP Photosmart Software NOTE 2 Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable 2 Look at the color bars in the middle of the page The bars should have sharp edges and be solid extending with uniform color all the way across the page Color bars ex
298. v n huoltohenkil n teht v ksi Suomi OSnyia tng Eupenaiknys Evwong yia tig nAtkTpIK g OTN EG Auto To npo v nepiAayuBavel pia pnatapia n onoia ypnoiponoieital yia tT SiatypNnon ths akepaldtntas Twy SeSopevwv podoyioU npaypyarTikou Xpovou 1 Twv PUBLICEWV NPOIdvTOS Kal xei CXESIGOTE fro dor va SiapK CEI OOO Kal TO npo v Tuxdv andneipes enldSiopOwongs D avtiKatdotaons ounie TNs yNatapiac Do np ne va npaypatonoloUvtal and KaTadAnAa eknalSeupevo TEXVIKO 5 x gt E lt lt Ge Az Eur pai unio telepek s akkumul torok direktivaja A term k tartalmaz egy elemet melynek feladata az hogy biztos tsa a val s idej ra vagy a term k be ll t sainak adatintegritasat Az elem gy van tervezve hogy v gig kitartson a term k haszn lata sor n Az elem b rmilyen jav t s t vagy cser j t csak k pzett szakember v gezheti el Magyar Eiropas Savien bas Bateriju direkt va Produktam ir baterija ko izmanto re l laika pulkste a vai produkta iestat jumu datu integrit tes saglab anai un t ir paredz ta visam produkta dz ves ciklam Jebkura apkope vai baterijas nomai a ir j veic atbilsto i kvalific tam darbiniekam Latviski Europos Sqjungos baterij ir akumuliatori direktyva Siame gaminyje yra baterija kuri naudojama kad b t galima pri i r ti realaus laiko laikrod io veikim arba gaminio nuostatas ji skirta veikti visq gaminio eksploatavimo laik Bet kokius ios baterijos aptarna
299. vimo arba keitimo darbus turi atlikti kvalifikuotas aptarnavimo technikas Lietuvi kai Dyrektywa Unii Europejskiej w sprawie baterii i akumulator w Produkt zawiera bateri wykorzystywanq do zachowania integralno ci danych zegara czasu rzeczywistego lub ustawie produktu kt ra podtrzymuje dzia anie produktu Przegl d lub wymiana baterii powinny by wykonywane wy cznie przez uprawnionego technika serwisu Polski Diretiva sobre baterias da Uni o Europ ia Este produto cont m uma bateria que usada para manter a integridade dos dados do rel gio em tempo real ou das configura es do produto e projetada para ter a mesma dura o que este Qualquer tentativa de consertar ou substituir essa bateria deve ser realizada por um t cnico qualificado Portugu s Smernica Eur pskej nie pre zaobch dzanie s bat riami Tento v robok obsahuje bat riu ktor sl i na uchovanie spr vnych dajov hod n re lneho asu alebo nastaven v robku Bat ria je skon truovan tak aby vydr ala cel ivotnos v robku Ak ko vek pokus o opravu alebo v menu bat rie by mal vykona kvalifikovan servisn technik Direktiva Evropske unije o baterijah in akumulatorjih V tem izdelku je baterija ki zagotavlja natan nost podatkov ure v realnem asu ali nastavitev izdelka v celotni ivljenjski dobi izdelka Kakr no koli popravilo ali zamenjavo te baterije lahko izvede le poobla eni tehnik Svenska Sloven ina Sloven ina
300. will blink rapidly After the memory card has been inserted properly the Photo light will blink green for a few seconds and then remain lit Cause You had not fully inserted the memory card Paper messages The following is a list of paper related error messages Ink is drying 192 Solve a problem Ink is drying Solution Two sided printing requires the printed sheets to be dry before printing on the back side Wait until the product pulls the printed sheet to print on the back side Cause Transparencies and some other media require a drying time that is longer than normal Power and connection messages The following is a list of power and connection related error messages e Improper shutdown Improper shutdown Solution Press the On button to turn the product on and off Cause The last time the product was used it was not turned off properly If the product is turned off by turning off the switch on a power strip or by using a wall switch the product can be damaged Ink cartridge and printhead messages The following is a list of printhead and ink cartridge error messages e Cartridges in wrong slot e General printer error e Incompatible ink cartridges e Incompatible printhead e Ink alert e Ink cartridge problem e Ink service capacity warning e Ink system failure e Check ink cartridges e Install printhead and then cartridges e Non HP cartridge e Original HP ink depleted e Previously u
301. wn list select the type of paper that you have loaded 7 Inthe Print Quality drop down list select the appropriate quality setting for your project E 2 re O t a e v 2 O ET NOTE To find out what dpi the product will print based on the paper type and print quality settings you selected click Resolution For more information see e Print using the maximum dpi Cause The print quality was set to a high setting If this did not solve the issue try the next solution Solution 2 Check the ink levels Solution Check the estimated ink levels in the ink cartridges Insufficient ink may cause the printhead to overheat When the printhead overheats the printer slows down to allow it to cool Print troubleshooting CN GA lt D D o en o D 3 Chapter 13 E NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the cartridges until print quality becomes unacceptable For more information see e Check the estimated ink levels Cause The ink cartridges might have insufficient ink If this did not solve the issue try the next solution Solution 3 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact
302. work FCC requirements This equipment complies with FCC rules Part 68 On this equipment is a label that contains among other information the FCC Registration Number and Ringer Equivalent Number REN for this equipment If requested provide this information to your telephone company An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant This equipment connects to the telephone network through the following standard network interface jack USOC RJ I1C The REN is useful to determine the quantity of devices you may connect to your telephone line and still have all of those devices ring when your number is called Too many devices on one line might result in failure to ring in response to an incoming call In most but not all areas the sum of the RENs of all devices should not exceed five 5 To be certain of the number of devices you may connect to your line as determined by the REN you should call your local telephone company to determine the maximum REN for your calling area If this equipment causes harm to the telephone network your telephone company might discontinue your service temporarily If possible they will notify you in advance If advance notice is not practical you will be notitied as soon as possible You will also be advised of your right to file a
303. x at a later time Also make sure your Internet service provider supports faxing over the Internet If the problem persists contact your Internet service provider Cause You were faxing over the Internet using an IP phone and there was a problem with the transmission The product cannot send faxes but can receive faxes Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Make sure the product is set up for faxing correctly e Solution 2 Check the fax number e Solution 3 Dial the fax number more slowly e Solution 4 Check the receiving fax machine for problems E 2 2 O a e v 2 o V Solution 1 Make sure the product is set up for faxing correctly Solution Make sure you set up the product properly for faxing based on the equipment and services you have on the same phone line as the product For more information see Set up the HP Photosmart for faxing Then run a fax test to check the status of the product and to make sure you set it up properly To test your fax setup from the control panel 1 Load letter or A4 unused plain white paper into the input tray 2 Press Setup 3 Press the down arrow button to highlight Tools and then press OK 4 Press the down arrow button to highlight Run Fax Test and th
304. y 102 print blank printout 130 distorted printout 111 envelopes print incorrectly 128 faded 117 margins incorrect 130 meaningless characters 129 quality troubleshoot 102 107 112 121 157 reversed page order 129 specifications 227 troubleshooting 128 vertical streaks 122 print cartridges lowink 130 print quality smeared ink 102 print settings print quality 101 printer found screen Windows 10 printhead problems 212 printing slow troubleshoot 131 problems copy 138 error messages 185 print 128 scan 135 R recycle ink cartridges 229 regulatory notices regulatory model identification number 233 wireless statements 235 regulatory telecom notices 236 reinstall software 101 RJ 45 plug 5 router 5 242 S scan blank 135 crop incorrect 136 page layout incorrect 136 scan specifications 227 text appears as dotted lines 137 text format incorrect 137 text incorrect 137 troubleshooting 135 security network WEP key 8 9 troubleshoot 8 serial phone system 12 setup answering machine 22 23 173 computer modem 19 20 23 25 173 distinctive ringing 17 DSL 15 ISDN line 16 PBX system 16 separate fax line 15 shared phone line 18 voice mail 18 25 173 smeared ink 102 software installation reinstall 101 uninstall 101 support process 91 system requirements 226 T technical information copy specifications 227 environmental specifications 226 fax specifications 228 paper specifications 226 print
305. you will need the following LY A Bluetooth compatible HCRP or SPP profile capable device such as a PDA camera phone or computer Some Bluetooth products exchange device addresses when they communicate with each other so you might also need to find out the device address of the HP Photosmart in order to establish a connection To find out the device address of the product 1 Press Setup 10 Finish setting up the HP Photosmart 4 Press the down arrow button until Bluetooth Menu is highlighted and then press OK NOTE Itis required that the Bluetooth Radio is turned on to enable the Bluetooth options in the Bluetooth Menu Press the down arrow button until Device Address is highlighted and then press OK The Device Address appears which is read only Make a note of the device address You might need it later To install and print using the Microsoft stack 1 eS a Make sure that you have installed the product software on the computer E NOTE The purpose of installing the software is to make sure the printer driver is available for the Bluetooth connection Therefore if you have already installed the software you do not need to reinstall it If you want both a USB and a Bluetooth connection to the HP Photosmart install the USB connection first For more information see the Setup Guide However if you do not want a USB connection select Directly to the computer on the Connection Type screen Also on the Co
306. you will not be able to send and receive faxes with the HP Photosmart Set up the HP Photosmart for faxing 15 Chapter 2 Back view of the HP Photosmart 1 Telephone wall jack DSL filter and cord supplied by your DSL provider Use the phone cord supplied in the box with the HP Photosmart to connect to the 1 LINE port To set up the HP Photosmart with DSL 1 Obtain a DSL filter from your DSL provider 2 Using the phone cord supplied in the box with the HP Photosmart connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP Photosmart NOTE If you do not use the supplied cord to connect from the telephone wall jack to the HP Photosmart you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 3 Connect the DSL filter cord to the telephone wall jack Bt a d E To rr D ZE 0 0 SS o rr O o 3 D r E NOTE Ifyou have other office equipment or services attached to this phone line such as a distinctive ring service answering machine or voice mail see the appropriate section in this section for additional setup guidelines 4 Runa fax test Zeg C Set up the HP Photosmart with a PBX phone system or an ISDN ine If you are using either a PBX phone system or an ISDN converter terminal adapter make sure you do the

HP C309A User's Manual

Contents

Download Pdf Manuals

Related Search

Related Contents