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HP 251DW User's Manual

1. 73 Troubleshoot installation issues 74 Hardware installation suggestions 74 HP software installation suggestions 75 SoVenetworkproblems 4 sssneninne entame sn Natta dos ad eg dade 75 Understand the Printer Status Report ss 76 A Printhead MAINTENANCE ista A E AAA 78 Clean the pridthead iii AA ee ee a i 78 Calibrate the linefe d torino pc oc 79 Align the printed iros doin so Da ase AV ii 79 Reinstall the printed coco ea etd eta cia ate od en A 80 Understand the network configuration page nc nr nnn cnn nan nnncnnns 82 A A T AN 84 Clear papers iii dd 84 Avold paper AMS zae ea a tds 86 Technical information Warranty INOmatiOn ist me RSS Me on Ge eh een Meee 87 Hewlett Packard limited warranty statement 88 Ink cartridge warranty information 89 Printer SpecifiCatONS citar ia a 90 Physical specifications ttenta nette nntn nenet 90 Product features and capacities tnnn nenene nnna 90 Processor and memory specifications 91 System requirements oia a a 91 Network protocol specifications nana nr 91 Embedded web server specifications narran 91 Paper Specifications a cod 92 Understand specifications for supported paper non nnonnn nn ncnnnnns
2. Understand specifications for supported paper Use the tables to determine the correct media to use with your printer and to determine what features work with your media Understand supported sizes Understand supported paper types and weights Understand supported sizes ES NOTE Tray 2 is available as an option Media size Tray 1 Tray 2 Duplexer Standard media sizes 10x15cm 2L U S Letter 216 x 279 mm 8 5 x 11 inches 8 5 x 13 inches 216 x 330 mm U S Legal 216 x 356 mm 8 5 x 14 inches A4 210 x 297 mm 8 3 x 11 7 inches SN 5 U S Executive 184 x 267 mm 7 25 x 10 5 inches U S Statement 140 x 216 mm 5 5 x 8 5 inches B5 JIS 182 x 257 mm 7 17 x 10 12 inches Y KI KIKI KKIK A5 148 x 210 mm 5 8 x 8 3 inches From Tray 1 only Y 6 x 8 inches Edge to Edge A4 AIDA Y Y Edge to Edge Letter Envelopes 92 Technical information continued Media size Tray 1 Tray 2 Duplexer U S 10 Envelope 105 x 241 mm 4 12 x 9 5 inches Monarch Envelope 98 x 191 mm Y 3 88 x 7 5 inches Card Envelope 111 x 152 mm 4 4x6 y inches A2 Envelope 111 x 146 mm 4 37 y x 5 75 inches DL Envelope 110 x 220 mm 4 3 x 8 7 y inches C5 Envelope 162 x 229 mm 6 4 x 9 y inches C6 Envelope 114 x 162 mm 4 5 x 6 4 y inches Japanese
3. ZA CAUTION The printheads contain electrical contacts that can be damaged easily If the problem persists after you reinstall the printhead contact HP support For more information see HP support If this error occurs after the printer has been used for a period of time try the following solutions Solution 1 Turn the printer off and on Turn off the printer and then turn it on again If the problem persists contact HP support for service or replacement For more information see HP support Cartridge Problem The ink cartridge identified in the message is missing damaged incompatible or inserted into the wrong slot in the printer EY NOTE Ifthe cartridge is identified in the message as incompatible see Order printing supplies online for information about obtaining cartridges for the printer Errors Windows 137 Appendix F To solve this problem try the following solutions Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Turn the printer off and on Solution 2 Install the ink cartridges correctly Solution 3 Clean the electrical contacts Solution 4 Replace the ink cartridge Solution 1 Turn the printer off and on Turn off the printer and then turn it on again If the problem persists try the next solution Solution 2 Ins
4. Make sure the network cable is securely connected to the printer Make sure the network hub switch or router is turned on and working correctly Check the computer Make sure the computer that you are using is connected to the network Solve printer management problems 73 Chapter 5 EY NOTE Touse the EWS the printer must be connected to a network using either an Ethernet or a wireless connection You cannot use the embedded web server if the printer is connected to a computer with a USB cable Check your web browser Make sure the web browser meets the minimum system requirements For more information see Embedded web server specifications If your web browser uses any proxy settings to connect to the Internet try turning off these settings For more information see the documentation available with your web browser Make sure JavaScript and cookies are enabled in your web browser For more information see the documentation available with your web browser Check the printer IP address To check the IP address of the printer obtain the IP address by printing a network configuration page Touch fil right arrow select Setup select Network and then select Print Network Settings Ping the printer using the IP address from the command prompt Windows or from Network Utility Mac OS X Network Utility is located in the Utilities folder in the Applications folder at the top level of the hard disk For exampl
5. Supported file types o PDF o HTML Standard text file formats gt Microsoft Word PowerPoint gt Image files such as PNG JPEG TIFF GIF BMP El NOTE You might be able to use other types of files with HP ePrint However HP cannot guarantee that they correct functionality with the printer because they have not been fully tested Printer Apps To use certain Printer Apps you might need to set up an account with a partner website For more information visit www hpconnected com website specifications A web browser either Microsoft Internet Explorer 6 0 or higher Mozilla Firefox 2 0 or higher Safari 3 2 3 or higher or Google Chrome 3 0 with the Adobe Flash plug in version 10 or higher An Internet connection Environmental specifications Operating environment Operating temperature 5 to 40 C 41 to 104 F Operating humidity 15 to 80 RH non condensing Recommended operating conditions 15 to 32 C 59 to 90 F Recommended relative humidity 25 to 75 RH non condensing 96 Technical information Shipping environment Maximum shipping temperature 40 to 60 C 40 to 140 F Maximum shipping humidity 5 to 90 RH non condensing Electrical specifications Power supply Universal power adapter internal Power requirements Input voltage 100 to 240 VAC 50 60 Hz Output voltage 32V 12V at 1095 mA 170 mA Power consumption 34 watts printing Fast Draft Mode Acoustic
6. HP Utility contains tools to configure print settings calibrate the printer order supplies online and find website support information 999 Ef NOTE The features available in HP Utility vary depending on the selected printer Ink level warnings and indicators provide estimates for planning purposes only When you receive a low on ink message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace cartridges until prompted to do so Open HP Utility To open HP Utility Double click the HP Utility icon This icon is located in the Hewlett Packard folder in the Applications folder at the top level of the hard disk Embedded web server When the printer is connected to a network you can use the printer s home page embedded web server or EWS to view status information change settings and manage it from your computer El NOTE For a list of system requirements for the embedded web server see Embedded web server specifications To view or change some settings you might need a password You can open and use the embedded web server without being connected to the Internet However some features are not available This section contains the following topics About cookies To open the embedded web server Embedded web server features 130 Printer management tools About cookies The embedded web server EWS places very small text files cooki
7. For instructions on clearing jams as well as more information about how to avoid jams see Clear jams The printer is out of paper The default tray is empty Load more paper and then touch OK For more information see Load paper Printer failure There was a problem with the printer Usually you can resolve such problems by completing the following steps 1 Press Y Power button to turn off the printer 2 Unplug the power cord and then plug in the power cord again 3 Press Y Power button to turn on the printer Ifthis problem persists write down the error code provided in the message and then contact HP support For more information about contacting HP support see HP support Door or cover open Before the printer can print documents all doors and covers must be closed X TIP When completely closed most doors and covers snap into place If the problem persists after you ve securely closed all doors and covers contact HP support For more information see HP support Ink cartridges depleted The cartridges listed in the message must be replaced to resume printing HP recommends that you do not remove an ink cartridge until a replacement is ready to install For more information see Replace the ink cartridges Ink cartridges depleted 139 Appendix F Ink cartridge failure The cartridges listed in the message are damaged or have failed See Replace the ink cartridges Printer supply u
8. If you are unable to get your computer connected to your network contact the person who set up your network or the router manufacturer as there might be a hardware issue with either your router or computer X TIP If you are able to access the Internet and are using a computer running Windows you can also use the HP Network Assistant for help in setting up a network To use this tool visit www hp com sbso wireless tools setup html jumpid reg R1002 USEN This Web site is only available in English Step 2 Make sure that the printer is connected to your network If your printer is not connected to the same network as your computer you cannot use the printer over the network Follow the steps described in this section to find out if your printer is actively connected to the correct network EY NOTE Ifyour wireless router or Apple AirPort Base Station is using a hidden SSID your printer cannot automatically detect the network A Make sure the printer is on the network 1 Ifthe printer supports Ethernet networking and is connected to an Ethernet network make sure an Ethernet cable is not plugged into the back of the printer If an Ethernet cable is plugged into the back then wireless connectivity is disabled 2 Ifthe printer is connected to a wireless network print the network configuration page For more information see Understand the network configuration page 3 After the page has been printed check the Netwo
9. a stable surface 6 Install the product in a protected location where no one can step on or trip over the line cord and the line cord cannot be damaged 7 If the product does not operate normally see Solve a problem 8 There are no user serviceable parts inside Refer servicing to qualified service personnel Contents 1 Get started ACCOSSIDI VE A A EET 7 HP EcoSolutions HP and the Environment 8 Understand the printer parts ss 9 TOO Wicca sn ne lon se eee Diese nature a en Uno One 9 Printing SUppll S ALEA E E E 10 Back VW ea ds LENS 10 Use th printercontrol panels mieskin A idee 11 Overview of buttons and lights 11 Control panel display icons 12 Change printer Settings cia dica 13 select the MAN A a ee ee 13 Change printer settings 14 S leCFpaper rss nan che eee ni radars Mn bi 14 Recommended papers for printing 14 Recommended papers for photo printing no nc nnnnnnns 15 Tips for selecting and USING paper 16 boad PAP ii A A aoa pee 16 Load standard size paper sise 16 Load envelopes s shine leia 17 Load cards and photo paper sise 18 L oad custom size papers tatin asa 19 Insert a memory device een he nent Nain Pen ees 20 Install the AccESsSorneS aririh aaa aana aa ari ii 21 Install the automatic two sided printing accessory duplexer 21 Install italy 2 2 td vee le a E A RR hte eed a eg a lee di 22 Configura pibe 23 Turn on accessories in the p
10. 3 Touch Tools and then select Calibrate Linefeed To calibrate the linefeed from Toolbox Windows 1 Open Toolbox For more information see Open the Toolbox 2 From the Device Services tab click the icon to the left of Linefeed Calibration 3 Follow the on screen instructions To calibrate the linefeed from the embedded web server EWS 1 Open the EWS For more information see To open the embedded web server 2 Click the Tools tab and then click Print Quality Toolbox in the Utilities section 3 Click Calibrate Linefeed and follow the on screen instructions Align the printhead The printer automatically aligns the printhead during the initial setup You might want to use this feature when the printer status page shows streaking or white lines through any of the blocks of color or if you are having print quality issues with your printouts To align the printhead from the control panel 1 Load Letter A4 or Legal unused plain white paper into the main input tray 2 On the printer control panel touch le right arrow and then touch Setup 3 Touch Tools and then select Align Printhead Printhead maintenance 79 Chapter 5 To align the printhead from Toolbox Windows 1 Open Toolbox For more information see Open the Toolbox 2 From the Device Services tab click the icon to the left of Align Printheads 3 Follow the on screen instructions To align the printhead from HP Utility Mac OS X 1 Open HP Uti
11. 98 Technical information Regulatory information The printer meets product requirements from regulatory agencies in your country region This section contains the following topics e FCC statement e Notice to users in Korea e VCCI Class B compliance statement for users in Japan Notice to users in Japan about the power cord e Noise emission statement for Germany e European Union Regulatory Notice GS Declaration Germany e Regulatory information for wireless products e Regulatory model number FCC statement FCC statement The United States Federal Communications Commission in 47 CAR 15 105 hos specified ihat fho following notice bo brought fo the attention of users of this product This oquipenon hos boon bested ond found fo comply with the limits dor a Class E digital device pursvar to Part 15 of the FOC Rules These limit one designed to provide mason oble protection against horny indarlarance in a residential installation This aquipment genesotes usas ond con radiata radio frequency energy and if not installed er pr in cccordance with the insinections moy couse hanr ul ir orerence do rodio communications However Ahora is no quarante Hot interferance will mot occur in a porticular installation His equipment docs couse haredul irhorarance fo rodio or olovision recop an which oon ka dalerminad by turning the equipment off ond on the user is encourogad to try to coraci ihe infortorence by ona o
12. If this did not solve the issue try the next solution Solution 2 Check the ink levels Solution Check the estimated ink levels in the ink cartridges EY NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low on ink message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until prompted to do so 54 Solve a problem NOTE The printer can operate with one or more depleted cartridges However printing with depleted cartridges slows the printer and affects the quality of printed documents If the black cartridge is depleted blacks are not as dark If a color cartridge is depleted output is in grayscale When possible replace the depleted cartridge Do not remove the depleted cartridge until you have a new ink cartridge available For information about how to install new cartridges see Replace the ink cartridges A CAUTION While ink cartridges are not damaged when left outside of the printer the printhead does need to have all cartridges installed at all times after the printer is set up and in use Leaving one or more cartridge slots empty for an extended period may lead to print quality problems and possibly damage the printhead If you have recently left a cartridge out of the printer for an extended period or if you have had a recent paper jam and have noticed poor print quality clean the p
13. Notice to users in Taiwan ds 103 Notice to users im MOXICO ii cccceceseececnsecocesencetes aun cecaneesieaecvsectenesbonustyscetubsuteesbesduveetese 104 Notice to Users IN Jai coin ia tas 104 Regulatory model number se 104 Environmental product stewardship program 105 O O edd een ERA OR RENTO 105 Plastic LEE e 105 Material safety data sheets anna n nn cn nn nnannnnnn 105 Recycling programs nuire ere pepita 105 HP inkjet supplies recycling program ss 105 Disposal of waste equipment by users in private households in the European Unions ets nest ee ey te An ee ee se 106 Power CONS MPHON 2252828 en alien 107 Chemical Substances 5 588 A ati 107 Battery informatica ic 107 Battery disposal in the Netherlands 107 Battery disposal in Taiwan 107 California Perchlorate Material Notice nano nnnrnnnnn 108 RoHS notices China only sise 108 Restriction of hazardous substance Ukraine cnc 108 Thirdpartylicenses i s rss star fgg en Mann dt aiii date Stadt dos nette 109 B HP supplies and accessories Order printing supplies online ss 118 SUPPIISS sun nn Masse Sia A An be CRE En EE none Waleed dan eee 118 Ink cartridges and printheads rennet 118 FIP 1E 011 D ca re Aeon GOR APR ae OR MS N 119 C Network setup Change basic network settings 120 View and print network settings 120 Turn the wireless radio on a
14. Update the printer using the printer control panel Update the printer using the embedded web server 1 Open the EWS For more information see Embedded web server 2 Click the Web Services tab 3 In the Web Services Settings section click Product Update click Check Now and follow the on screen instructions 4 Ifthe product update option is not available follow these instructions a Inthe Web Services Settings section click Setup click Continue and follow the on screen instructions b If prompted choose to allow the printer to check for and install printer updates EY NOTE Ifa printer update is available the printer downloads and installs the update and then restarts NOTE If prompted for proxy settings and if your network uses proxy settings follow the on screen instructions to set up a proxy server If you do not have the details contact your network administrator or the person who set up the network Update the printer using the printer control panel 1 On the printer control panel touch 0 HP ePrint touch Settings and then touch Printer Update 2 Touch Check for Update Now and then follow the on screen instructions Update the printer 25 Chapter 1 To enable the printer to automatically check for updates 1 Touch Settings and then touch Printer Update 2 Touch Auto Update and then touch On Open the printer software Windows Windows XP Windows Vista and Windows 7
15. photo 18 tray 16 17 tray 2 22 load cards 18 load custom size paper 19 load envelopes 17 load paper 16 locking trays 23 M Mac OS custom size paper 34 Print photos 32 print settings 28 turn accessories on and off in driver 24 Mac OS X HP Utility 130 maintain printhead 78 maintenance align printhead 79 calibrate linefeed 79 check ink levels 46 clean printhead 78 diagnostic page 60 print quality report 60 printhead 78 replace ink cartridges 47 margins setting specifications 95 media clear jams 84 duplexing 37 load tray 16 load tray 2 22 locking trays 23 skewed pages 63 supported sizes 92 troubleshoot feeding 62 memory specifications 91 memory cards insert 20 specifications 97 memory devices print files 32 troubleshoot 65 missing or incorrect information troubleshoot 56 MMC memory card insert 20 model number 77 multi feeds troubleshoot 63 N networks advanced settings 120 connector illustration 10 firewall settings 121 firewalls troubleshoot 54 IP settings 121 link speed 121 settings change 120 solve problems 75 view and print settings 120 wireless communication setup 123 wireless settings 82 noise information 97 O operating environment specifications 96 operating systems supported 91 output tray locating 9 media supported 95 P pages per month duty cycle 91 paper HP order 119 jams 84 86 print on custom size 33 selecting 16 specifications 92 types and weights supported 94 p
16. 2 Adds 2 8 kg 6 2 Ib Product features and capacities Feature Capacity Connectivity USB 2 0 compliant high speed USB 3 0 compliant high speed USB 2 0 high speed host port e Wireless 802 11b g n e 802 3 network Ethernet Print method Drop on demand thermal inkjet printing Ink cartridges Four ink cartridges one each for black cyan magenta and yellow NOTE Not all ink cartridges are supported in all countries regions Printheads One printhead Supply yields For more information on estimated ink cartridge yields visit www hp com go learnaboutsupplies Printer languages HP PCL 5 HP PCL 6 PS3 and PDF 5 90 Technical information continued Feature Capacity Font support US fonts CG Times CG Times Italic Universe Universe Italic Courier Courier Italic Letter Gothic Letter Gothic Italic Duty cycle Up to 25 000 pages per month Printer control panel language support Arabic Bulgarian Croatian Czech Danish Dutch English Finnish French German Greek Hebrew Hungarian Italian Japanese Korean Norwegian Polish Portuguese Romanian Russian Simplified Chinese Slovak Slovenian Spanish Swedish Traditional Chinese Turkish Language availability varies by country region The printer supports the 802 11n 2 4 GHz frequency band Processor and memory specifications Printer processor 528 MHz processor dual core Printer memory 512 MB built i
17. 2001 102 Technical information Notice to users in Canada Notice to users in Canada Note l attention des utilisateurs canadiens Under Industry Canada regulations this radio transmitter may only operate using an antenna of a type and maximum or lesser gain approved for the transmitter by Industry Canada To reduce potential radio interference to other users the antenna type and its gain should be so chosen that the equivalent isotropically radiated power e i r p is not more than that necessary for successful communication This device complies with Industry Canada licence exempt RSS standard s Operation is subject to the following two conditions 1 this device may not cause interference and 2 this a re accept any interference including interference that may cause undesired operation of the device WARNING Exposure to Radio Frequency Radiation The radiated output power of this device is below the Industry Canada radio frequency exposure limits Nevertheless the device should be used in such a manner that the potential for human contact is minimized during normal operation To avoid the possibility of exceeding the Industry Canada radio frequency exposure limits human proximity to the antennas should not be less than 20 cm 8 inches Conform ment au R glement d Industrie Canada cet metteur radio lectrique ne peut fonctionner qu avec une antenne d un type et d un gain maximum ou moindre approuv par Industrie Ca
18. 3 Printhead 4 Printhead latch Back view 1 Ethernet network port Rear universal serial bus USB port Power input AJOJN Automatic two sided printing accessory duplexer 10 Get started Use the printer control panel This section contains the following topics Overview of buttons and lights Control panel display icons Change printer settings Overview of buttons and lights O it A EUR lt gt The following diagrams and related tables provide a quick reference to the printer control panel features for each printer model O y e y Label 900 O O Name and Description Wireless icon The light next to the icon is lit when the 802 11 wireless feature is on and the printer is connected to a network If the light is blinking the wireless feature is on but the printer is not connected to a network If the light is off the wireless feature is turned off Home button Returns to the home screen from any other screen wo Control panel display Touch the screen to select menu options For information about the icons that appear on the display see Control panel display icons Help button Opens the Help menu Cancel button Stops a job exits a menu or exits settings Right arrow button Navigates through settings in the menus lola R Left arrow button Navigates through settings in the menus Back
19. Envelope Chou 3 120 y x 235 mm 4 7 x 9 3 inches Japanese Envelope Chou 4 90 y x 205 mm 3 5 x 8 1 inches Cards Index card 76 2 x 127 mm 3x 5 y inches Index card 102 x 152 mm 4 x 6 y inches Index card 127 x 203 mm 5 x 8 Y inches A6 card 105 x 148 5 mm 4 13 x 5 83 Y inches A4 index card 210 x 297 mm 8 3 Y x 11 7 inches Hagaki 100 x 148 mm 3 9 x 5 8 y inches Ofuku Hagaki 200 x 148 mm 7 8 Y x 5 8 inches Index Card Letter 216 x 279 mm 8 5 Y x 11 inches Photo media Photo media 76 2 x 127 mm 3x5 Y inches Photo media 102 x 152 mm 4 x 6 Y inches Photo media 5 x 7 inches Y Printer specifications 93 Appendix A continued Media size Photo media 8 x 10 inches Tray 2 Duplexer Photo media 8 5 x 11 inches Photo L 89 x 127 mm 3 5 x 5 inches Photo 2L 127 x 178 mm 13 x 18 cm JENNNDE Other media NOTE Defining custom size paper sizes is only available in the HP printing software in Mac OS X Custom size paper between 76 2 to 216 mm wide and 127 to 356 mm long 3 to 8 5 inches wide and 5 to 14 inches long Y These sizes can be used for edge to edge printing The printer is compatible with plain and inkjet hagaki from Japan Post only It is not compatible with photo hagaki from Japan Post Understand supported paper types and weights Tray Type Weight Capacity Tray 1 Paper 60
20. HP printer software In addition to enabling key printer features you can use the HP printer software that came with your printer to set up wireless communication If you have already been using the printer with a different type of connection such as a USB connection follow the instructions in Change the connection type to set up the printer on your wireless network Set up the printer using the Wireless Setup Wizard The Wireless Setup Wizard provides an easy way to set up and manage a wireless connection to your printer from the printer control panel 1 Set up the printer hardware See the getting started guide or the setup poster that came with your printer On the printer control panel touch right arrow touch Setup and then touch Network Touch Wireless Setup Wizard and then touch OK Follow the display instructions to complete the setup After the setup has completed the network printer drivers can be installed by opening the printer s HP folder in All Programs clicking Printer Setup and Software and selecting Connect a new printer m 8 D El NOTE If you cannot find the wireless network name SSID and wireless password WPA passphrase WEP key see Before you begin 124 Network setup Set up the printer using WiFi Protected Setup WPS Wi Fi Protected Setup WPS allows you to quickly set up the printer on your wireless network without having to enter the wireless network name SSID wireless pass
21. IP addresses that are allowed access the product and the ability to set permissions and priorities for digital send management discovery and print services providing a more secure way of controlling access to the product Syslog Support of Syslog a standard protocol for logging status messages to a designated server can be used to track the activities and status of devices on the network The embedded web service provides the ability to enable Syslog and to specify the server to which the status messages will be sent Specifying the priority of those status messages is also supported Certificates The embedded web server provides the ability to install and manage certificates for the authentication of product server and network This includes the ability to create a certificate install a certificate and import and export certificates Signed firmware Support of digitally signed firmware updates eliminates exposure to malicious software by preventing the installation of non approved firmware on the product Printer management tools Wireless authentication The embedded web server provides the ability to configure wireless networking via such 802 1x wireless enterprise authentication protocols as EAP TLS LEAP and PEAP to support access control The HP Embedded Web Server also provides the ability to configure wireless dynamic key encryption such as WEP encryption and WPA PSK authentication In addition Wireless Direct Authentic
22. One year of phone support is available in North America Asia Pacific and Latin America including Mexico After the phone support period After the phone support period help is available from HP at an additional cost Help may also be available at the HP online support website www hp com support This website provides information and utilities that can help you correct many common printer problems Contact your HP dealer or call the support phone number for your country region to learn more about support options General troubleshooting tips and resources EY NOTE Many of the following steps require HP software If you did not install the HP software you can install it using the HP software CD included with the printer or you can download the HP software from the HP support website www hp com support This website provides information and utilities that can help you correct many common printer problems Check or do the following before you begin troubleshooting e Try turning the printer off and then on again Fora paper jam see Clear jams e For paper feed problems such as the paper skew and paper pick see Solve paper feed problems D Power button light is on and not blinking When the printer is turned on for the first time it takes approximately 12 minutes to initialize it after the ink cartridges are installed e Power cord and other cables are working and are firmly connected to the printer Make su
23. Service Location Protocol SLP is an Internet standard network protocol that provides a framework to allow network applications to discover the existence location and configuration of networked services in enterprise networks This protocol can be enabled or disabled LPD disable enable Line Printer Daemon LPD refers to the protocol and programs associated with line printer spooling services that may be installed on various TCP IP systems LPD can be enabled or disabled Product security features 133 Appendix D 134 __ LLMNR disable enable Link Local Multicast Name Resolution LLMNR is a protocol based on the Domain Name System DNS packet format that allows both IPv4 and IPv6 hosts to perform name resolution for hosts on the same local link LLMNR can be enabled or disabled Port 9100 disable enable The product supports raw IP printing through TCP Port 9100 This HP propriety TCP IP port on the product is the default port for printing and it is accessed by HP software Port 9100 can be enabled or disabled Web Services disable enable The product supports the ability to enable or disable Microsoft Web Services Dynamic Discovery WS Discovery protocols or Microsoft Web Services for Devices WSD Print services supported on the product These web services can be enabled or disabled together or WS Discovery can be enabled separately Internet Printing Protocol IPP disable enable Internet Printing Protocol IPP is an Inte
24. Services tab click Setup in the Web Services Settings section Click Accept Terms of Use and Enable Web Services and then click Next Click Yes to allow the printer to automatically check for and install product updates If your network uses proxy settings when connecting to the Internet enter these settings Follow the instructions on the Web Services information sheet to finish the setup Set up Web Services Mac OS X A To set up and manage Web Services in Mac OS X you can use the printer s embedded web server EWS For more information see Set up Web Services using the embedded web server Set up Web Services using the printer s control panel The printer s control panel provides an easy way to set up and manage Web Services To set up Web Services complete the following steps 1 2 Make sure the printer is connected to the Internet On the printer control panel touch e Apps or HP ePrint Touch Accept to accept the Web Services terms of use and enable Web Services In the Auto Update screen touch Yes to allow the printer to automatically check for and install product updates Set up Web Services 41 Chapter 3 If your network uses proxy settings when connecting to the Internet enter these settings a Touch Enter Proxy b Enter the proxy server settings and then touch Done Follow the instructions on the Web Services information sheet to finish the setup Set up Web Services using th
25. a See A a dn mer ni amt AA RS ee EEE lt TELE mee de arms 2e pr EM b AAA mi CCE A Coen pl pense dm ee ei mm yema e a ar merida ES LJ SSS Se Le 4 ds pr rats e m e ARTIST Ee a oo tonal puma TM pi lo Lerdo mmesema arena peter Le iS Peay ns eee ete de pase merde be com die ae 6 rse memes te cume e pain de o pure in de es brett mbt sagwece s o masinpa Gus aupa w meme de as ate amis de hemes ee den maem mae ammora Mew c der md mandat thes tr eee ce ana cmo basi de mee men a mp pl de ae bion se sine oe qu n ees Perap de sipat wh EE tar RE te et A mans hand e pelle dut o A E mimea ae daan o poro gepe er LN ee AA e nab AE A AO rd to be om Say Le nt m tome mee A re gg er due de tique w Mens p me ad mn mens ote le ear Technical information Power consumption Hewlett Packard printing and imaging equipment marked with the ENERGY STAR logo is qualified to the U S Environmental Protection Agency s ENERGY STAR specifications for imaging equipment The following mark appears on ENERGY STAR qualified imaging products ENERGY STAR Additional ENERGY STAR qualified imaging product model information is listed at www hp com go energystar Chemical Substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH Regulation EC No 1907 2006 of the European Parliament and t
26. a paper size From Page Setup a From the File menu in your software application click Page Setup EY NOTE If you do not see a Page Setup menu item go to step 3 b Make sure the printer you want to use is selected in the Format For pop up menu c Select the paper size from the Paper Size pop up menu and then click OK OR From Print a From the File menu in your software application click Print b Make sure the printer you want to use is selected On the Print dialog select the paper size from the Paper Size pop up menu if available EY NOTE You might need to select the paper size option labeled Two Sided margins 5 Check the Two Sided checkbox and then click the appropriate binding options for the document OR Click the Layout pop up menu and then select the appropriate binding options for the document from the Two Sided pop up menu EY NOTE If you do not see any options click the disclosure triangle next to the Printer pop up menu or click Show Details 6 Select any other print settings that you want and then click Print View Print Resolutions 1 In printer driver click the Paper Quality tab and then click the Advanced button 2 Click the Resolution button to view the print resolution View Print Resolutions 39 3 Web Services The printer offers innovative web enabled solutions that can help you quickly access the Internet obtain documents and print them faster
27. and services When creating firewall rules note the following limitations to rules templates and services Item Limit Maximum number of rules 11 one default rule Maximum number of Address Templates 12 Maximum number of user defined address 5 templates Maximum number of services you can add to a 40 user defined service template 122 Network setup continued Item NOTE The predefined All Services template is not subject to this limitation and includes all services supported by the print server Limit Maximum number of services you can add to the policy For a given rule only one address template and one service template can be added 40 Maximum number of service templates in the policy Maximum number of user defined custom service templates Reset network settings To reset the administrator password and network settings complete the following steps 1 On the printer control panel touch right arrow touch Setup and then touch Network 2 Touch Restore Network Defaults and then select Yes A message appears stating that the network defaults have been restored EY NOTE Print the network configuration page and verify that the network settings have been reset For more information see Understand the network configuration page NOTE Resetting the printer s network settings also resets the printer s firewall settings For more information about configuring
28. application or in the printer driver Do not print on both sides of envelopes photo paper glossy media or paper lighter than 16 Ib bond 60 g m or heavier than 28 Ib bond 105 g m Jams might occur with these media types Printer specifications 95 Appendix A Several kinds of media require a specific orientation when you print on both sides of a page These include letterhead preprinted paper and paper with watermarks and prepunched holes When you print from a computer running Windows the printer prints the first side of the media first Load the media with the print side facing down For auto duplexing when printing finishes on one side of the media the printer holds the media and pauses while the ink dries Once the ink dries the media is pulled back into the printer and the second side is printed When printing is complete the media is dropped onto the output tray Do not grab it before printing is complete Print specifications Black print resolution 1200 x 1200 optimzed dpi on plain paper from 600 x 600 dpi input Color print resolution Up to 1200 x 1200 optimized dpi from 600 x 600 input dpi Web Services specifications HP An Internet connection using either a wired Ethernet or wireless connection HP ePrint Maximum size of email and attachments 5 MB Maximum number of attachments 10 ES NOTE The printer s email address must be the only address listed in the To line of the email message
29. button Returns to the previous menu Use the printer control panel 11 Chapter 1 Control panel display icons Icon Purpose Shows that an Ethernet network connection exists Shows that a wireless network connection exists and provides access to the wireless status and settings The signal strength is indicated by the number of curved lines This is for infrastructure mode For more information see Set up the printer for wireless communication Shows that HP ePrint is turned on For more information see HP ePrint Displays a screen where you can use HP Apps For more information see Printer Apps Displays a screen where you can adjust photo printing options Displays the Setup screen for generating reports changing maintenance settings and accessing the Help screen 12 Get started continued Icon Purpose Displays the Network screen for selecting options Provides more information about the printer s features Displays a screen where you can see information about the ink cartridges including fill levels This icon has a red border when an ink cartridge needs attention NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace cartridges until prompted to do so Displays a screen where yo
30. buttons to scroll through the available settings and then touch the setting you want to change 2 Follow the prompts on the display to change the settings and then touch Done EY NOTE Touch Back button to return to the previous menu Change printer settings To change the printer settings or print reports use the options available in the Setup menu 1 Touch amp right arrow and then touch Setup 2 Touch the arrow buttons to scroll through the menus 3 Touch the menu items to select menus or options 999 EY NOTE Touch Back button to return to the previous menu Select paper The printer is designed to work well with most types of office media It is best to test a variety of print media types before buying large quantities Use HP media for optimum print quality For more information about HP media visit the HP website at www hp com HP recommends plain papers with the ColorLok logo for printing of everyday documents All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality and produce documents with crisp vivid color bolder blacks and dry faster than ordinary plain papers Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers This section contains the following topics Recommended papers for printing Recommended papers for photo printing Tips for selecting and using pa
31. cartridges A CAUTION While ink cartridges are not damaged when left outside of the printer the printhead does need to have all cartridges installed at all times after the printer is set up and in use Leaving one or more cartridge slots empty for an extended period may lead to print quality problems and possibly damage the printhead If you have recently left a cartridge out of the printer for an extended period or if you have had a recent paper jam and have noticed poor print quality clean the printhead For more information see Clean the printhead For more information see Check the estimated ink levels Cause The ink cartridges might have insufficient ink If this did not solve the issue try the next solution 58 Solve a problem Solution 3 Check the paper loaded in the input tray Solution Make sure the paper is loaded correctly and that itis not wrinkled or too thick Load paper with the print side facing down For example if you are loading glossy photo paper load the paper with the glossy side down Make sure the paper lays flat in the input tray and is not wrinkled If the paper is too close to the printhead during printing the ink might be smeared This can happen if the paper is raised wrinkled or very thick such as a mailing envelope For more information see Load paper Cause The paper was loaded incorrectly or it was wrinkled or too thick If this did not solve the issue try the
32. either written by or donated to Tom St Denis for the purposes of this project The only exception is the SAFER C source which has no known license status assumed copyrighted which is why SAFER C is shipped as disabled Tom St Denis LICENSE md5 pubdom jm_share_folder LibTomCrypt is public domain As should all quality software be All of the software was either written by or donated to Tom St Denis for the purposes of this project The only exception is the SAFER C source which has no known license status assumed copyrighted which is why SAFER C is shipped as disabled Tom St Denis LICENSE open_ssl open_ssl Copyright C 1995 1998 Eric Young eay cryptsoft com All rights reserved This package is an SSL implementation written by Eric Young eay cryptsoft com The implementation was written so as to conform with Netscapes SSL This library is free for commercial and non commercial use as long as the following conditions are aheared to The following conditions apply to all code found in this distribution be it the RC4 RSA Ihash DES etc code not just the SSL code The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson th cryptsoft com Copyright remains Eric Young s and as such any Copyright notices in the code are not to be removed If this package is used in a product Eric Young should be given attribution as the author of the parts of
33. email application EY NOTE For information about using the email application on your computer or mobile device see the documentation provided with the application 2 Create a new email message and then attach the file that you want to print For a list of files that can be printed using HP ePrint as well as guidelines to follow when using HP ePrint see HP ePrint 3 Enter the printer s email address in the To line of the email message and then select the option to send the email message EY NOTE Make sure that the printer s email address is the only address listed in the To line of the email message If other email addresses are listed in the To line the attachments you are sending might nat print Find the printer s email address EY NOTE Make sure you have created an ePrint account To sign up for an account on HP Connected visit HP Connected at www hpconnected com From the Home screen touch HP ePrint X TIP To print the email address touch Print Info Turn off HP ePrint To turn off HP ePrint complete the following steps 1 From the Home screen touch GF HP ePrint and then touch Settings 2 Touch ePrint and then touch Off El NOTE Toremove all Web Services see Remove Web Services Printer Apps Printer Apps allow you to easily locate and print pre formatted web content directly from your printer Use Printer Apps To use the Printer Apps
34. ink cartridges HP recommends that you use genuine HP ink cartridges Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results time after time EY NOTE HP cannot guarantee the quality or reliability of non HP supplies Printer service or repairs required as a result of using a non HP supply are not covered under warranty If you believe you purchased genuine HP ink cartridges go to www hp com go anticounterfeit Cause Non HP ink cartridges were being used If this did not solve the issue try the next solution Solution 2 Check the ink levels Solution Check the estimated ink levels in the ink cartridges EY NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until prompted to do so NOTE The printer can operate with one or more depleted cartridges However printing with depleted cartridges slows the printer and affects the quality of printed documents If the black cartridge is depleted blacks are not as dark If a color cartridge is depleted output is in grayscale When possible replace the depleted cartridge Do not remove the depleted cartridge until you have a new ink cartridge available For information about how to install new cartridges see Replace the ink
35. los usuarios de M xico La operaci n de este equipo est sujeta a las siguientes dos condiciones 1 es posible que este equipo o dispositivo no cause interferencia perjudicial y 2 este equipo o dispositivo debe aceptar cualquier interferencia incluyendo la que pueda causar su operaci n no deseada Para saber el modelo de la tarjeta inal mbrica utilizada revise la etiqueta regulatoria de la impresora Notice to users in Japan CORPS ARS ASE ANTI REEERRAERREMERMEBLTOES Regulatory model number For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is SNPRC 1203 01 This regulatory number should not be confused with the marketing name HP Officejet Pro 251dw Printer or product number 104 Technical information Environmental product stewardship program Hewlett Packard is committed to providing quality products in an environmentally sustainable manner Design for recycling has been incorporated into this product The number of materials has been kept to a minimum while ensuring proper functionality and reliability e Dissimilar materials have been designed to separate easily Fasteners and other connections are easy to locate access and remove using common tools High priority parts have been designed to access quickly for efficient disassembly and repair For more information visit www hp com ecosolutions This section cont
36. next solution Solution 4 Check the paper type Solution HP recommends that you use HP papers or any other paper type with ColorLok technology that is appropriate for the printer All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality and produce documents with crisp vivid color bolder blacks and dry faster than ordinary plain papers Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store specialty media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This prevents the photo paper from curling EY NOTE For this issue there is not a problem with your ink supplies Therefore replacing the ink cartridges is not necessary For more information see Select paper Cause The wrong kind of paper was loaded in the input tray If this did not solve the issue try the next solution Print quality troubleshooting 59 Chapter 5 60 Solution 5 Check the print settings Solution Check the print settings e Check the print settings to see if the color settings are incorrect For example check to see if the document is set to print in grayscale Or check to see ifadvanced color s
37. on specific types of paper or use special features For more information about selecting the best print media for your documents see Select paper Choose a print job to continue Print documents Print brochures Print on envelopes a Print photos fa Print on special and custom size paper Print documents Follow the instructions for your operating system Print documents Windows Print documents Mac OS X EY NOTE This printer includes HP ePrint a free service from HP that allows you to print documents on your HP ePrint enabled printer anytime from any location and without any additional software or printer drivers For more information see HP ePrint Print documents Windows 1 Load paper in the tray For more information see Load paper 2 On the File menu in your software application click Print 3 Make sure the printer you want to use is selected Print 27 Chapter 2 To change settings click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Change the paper orientation on the Finishing tab and paper source paper type paper size and quality settings on the Paper Quality tab To print in black and white click the Color tab and then select the Print in Grayscale option Click OK Click Print or OK to begin printing Print docume
38. see the documentation provided with your web browser Solve memory device problems X TIP You can visit the HP online support website at www hp com support for information and utilities that can help you correct many common printer problems EY NOTE If you are starting a memory device operation from a computer see the software Help for troubleshooting information The printer cannot read the memory device The printer cannot read photos on the memory device The printer cannot read the memory device Check the memory device o Make sure that the memory device is one of the supported types For more information see Memory device specifications Some memory devices have a switch that controls how they can be used Make sure that the switch is set so that the memory device can be read Inspect the ends of the memory device for dirt or material that closes a hole or spoils a metal contact Clean the contacts with a lint free cloth and small amounts of isopropyl alcohol Make sure that the memory device is working correctly by testing it with other devices If the files can be access using a computer the device may still not work with the printer Check the USB port o o Make sure that the USB cable is fully inserted into the port Remove the USB cable and shine a flashlight into the empty port See if there is any debris in the port For more information see HP support This website provides inf
39. the following topics Install the automatic two sided printing accessory duplexer Install Tray 2 e Configure trays Turn on accessories in the printer driver Install the automatic two sided printing accessory duplexer You can print on both sides of a sheet of paper automatically For information on using the duplexer see Print on both sides duplexing To install the duplexer Slide the duplexer into the back of the printer until the unit locks into place Do not press the buttons on either side of the duplexer when installing the unit use them only for removing the unit from the printer Install the accessories 21 Chapter 1 Install Tray 2 Tray 2 can hold up to 250 sheets of plain paper For ordering information see HP supplies and accessories To install Tray 2 1 Unpack the tray remove the packing tapes and materials and move the tray to the prepared location The surface must be sturdy and level 2 Turn off the printer and disconnect the power cord 3 Set the printer on top of the tray A CAUTION Be careful to keep your fingers and hands clear of the bottom of the printer 4 Connect the power cord and turn on the printer 5 Enable Tray 2 in the printer driver For more information see Turn on accessories in the printer driver To load Tray 2 1 Pull the tray out of the printer by grasping under the front of the tray 2 Insert the paper print side down in the center of
40. the list of printers at the left c Select the printer from the list of detected printers the word Bonjour is listed the right column beside the printer name and click Add 5 Print your document Print on both sides duplexing You can print on both sides of a sheet of media automatically by using the automatic two sided printing accessory duplexer Print on both sides duplexing 37 Chapter 2 38 EY NOTE Two sided printing requires an automatic two sided printing accessory duplexer to be installed on the printer To print on both sides Windows 1 Load the appropriate media For more information see Guidelines for printing on both sides of a page and Load paper Make sure the duplexer is installed correctly For more information see Install the automatic two sided printing accessory duplexer With a document open click Print on the File menu and then select Print on both sides options on the Finishing tab Select Flip pages up if desired Change any other settings and then click OK Print your document To print on both sides Mac OS X 1 Print Load the appropriate media For more information see Guidelines for printing on both sides of a page and Load paper Make sure the duplexer is installed correctly For more information see Install the automatic two sided printing accessory duplexer Depending on your application use one of the following procedures to select
41. the printer s firewall settings see Configure the printer s firewall settings Set up the printer for wireless communication You can set up the printer for wireless communication This section contains the following topics Before you begin Set up the printer on your wireless network Change the connection type Test the wireless connection Guidelines for ensuring wireless network security Guidelines for reducing interference on a wireless network El NOTE If you encounter problems connecting the printer see Solve wireless problems xo TIP For more information about setting up and using the printer wirelessly visit the HP Wireless Printing Center www hp com go wirelessprinting Before you begin Before you begin setting up the wireless connection check the following The printer is not connected to the network using a network cable The wireless network is set up and functioning correctly The printer and the computers that use the printer are on the same network subnet Set up the printer for wireless communication 123 Appendix C While connecting the printer you might be prompted to enter the wireless network name SSID and a wireless password The wireless network name is the name of your wireless network The wireless password prevents other people from connecting to your wireless network without your permission Depending on the level of security required your wirel
42. to repalr replace or refund until the customer returns the defective product to 6 a tei et pm dd En nuls al eet veut ia Any tne being replaced 9 HP products may contain remanufactured parts ts or materials equivalent to new In performance 10 HP s Limited Warranty Statement ts valid In any where the covered HP product is distributed by HP Contracts tor additional warranty services such as on site service may be avaliable from any authorized HP service facility in countries whese the product ie dietruted by HP or by an authorized importer B Limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE C Limmations of lability 1 To the extent allowed by local law the remedies provided in this Warranty Statement are the customers sole and exclusive remedies 2 TO THE EXTENT ALLOWED BY LOCAL LAW EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIASLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES D Local law 1 This Warranty Statement the customer specific legal rights The customer may also ha
43. tray Use paper types that are recommended for the printer For more information see Paper specifications If the printer is about to run out of paper allow the printer to run out of paper first and then add paper Do not try to add paper while the printer is trying to pick up a sheet If you are printing on both sides of a page do not print highly saturated images on light weight paper Make sure that the printer is clean For more information see Maintain the printer Solve a problem A Technical information This section contains the following topics Warranty information e Printer specifications e Regulatory information Environmental product stewardship program Third party licenses Warranty information This section contains the following topics Hewlett Packard limited warranty statement e Ink cartridge warranty information Technical information 87 Appendix A Hewlett Packard limited warranty statement HP product Duration of limited warranty Software Media 90 days Printer 1 year Print or Ink cartridges Until the HP Ink Is depleted or the end of warranty date printed on the cartridge has been reached whichever occurs frst This warranty does not cover HP Ink products that have been refilled remanufactured refurbished misused or tampered with Printheads only applies to products with customer 1 year replaceable printheads Accessories 1 year unless otherwise
44. trays is aligned to the paper guides If needed pull out the trays from the printer and reload the media correctly making sure that the paper guides are aligned correctly Load media into the printer only when it is not printing Remove and replace the automatic two sided printing accessory duplexer o Push the button on either side of the duplexer and then remove the unit o Reinsert the duplexer into the printer Multiple pages are being picked up Fan the media before loading Make sure the paper guides are set to the correct markings in the tray for the media size you are loading Also make sure the guides are snug but not tight against the stack Make sure the tray is not overloaded with paper When using thin special media make sure that the tray is completely loaded If you are using special media thatis only available in small quantities try placing the special media on top of other paper of the same size to help fill the tray Some media is picked up more easily if the tray is full If you are using thick special media such as brochure paper load media so that the tray is between 1 4 and 3 4 full If necessary place the media on top of other paper of the same size so that the stack height is within this range Use HP media for optimum performance and efficiency Solve problems using Web Services and HP websites This section provides solutions to common problems using Web Services and HP websites Solve prob
45. wireless connection in your mobile device For more information see the documentation provided with the mobile device 3 From the mobile device search for and connect to the HP wireless direct printing name such as HP Setup XX Officejet Pro 251dw where are the unique characters to identify your printer If HP wireless direct is turned on with security enter the password when prompted 4 From your mobile device s print app confirm your HP printer is the default printer and then print your document Print from a wireless capable computer Follow the instructions for your operating system Print from a wireless capable computer Windows e Print from a wireless capable computer Mac OS X 36 Print Print from a wireless capable computer Windows 1 Make sure you have turned on HP wireless direct printing on the printer For more information see Turn on HP wireless direct printing 2 Turn on the wireless connection in your computer For more information see the documentation provided with the computer 3 From the computer click the wireless icon on your task tray select the HP wireless direct printing name such as HP Setup XX Officejet Pro 251dw where are the unique characters to identify your printer If HP wireless direct is turned on with security enter the password when prompted 4 Ifthe printer has been installed and connected to your computer with a USB cable enable HP wireless direct printing in
46. you still encounter problems follow the suggestions provided in the Advanced wireless troubleshooting section This section contains the following topics e Basic wireless troubleshooting Advanced wireless troubleshooting After resolving the problems X TIP For more information about troubleshooting wireless problems visit the HP Wireless Printing Center www hp com go wirelessprinting EY NOTE After you resolve the problem follow the instructions in After resolving the problems Basic wireless troubleshooting EY NOTE If you have not configured the printer for wireless connection use the HP software to complete the setup For more information see Perform the following steps in the order presented 66 Solve a problem X TIP Ifyou are using a computer running Windows use the HP Print and Scan Doctor to help diagnose and get assistance in installing and using HPprinters on home network To use this tool visit the HP Wireless Printing Center www hp com go wirelessprinting Step 1 Make sure the wireless 802 11 light is turned on The Wireless light in the printer control panel indicates the status of the wireless capabilities To turn on wireless touch le right arrow touch Setup touch Network touch Wireless Radio and then select Yes EY NOTE If your printer supports Ethernet networking make sure that an Ethernet cable has not been connected to the printer Connect
47. 11 Aras nami 71 A ne x CES roma em wn wem ORNs mathe u t am an rrasa o ns Vs MOU RAEN ACI e Dae te 0 247 Oey 2 ds Fra gt ra 1 Printer Information Shows printer information such as the printer name model number serial number and firmware version number the accessories that are installed such as the automatic two sided printing accessory or duplexer and the number of pages printed from the trays and accessories 2 Ink Delivery System Information Shows the estimated ink levels represented in graphical form as gauges and the part numbers and warranty expiration dates for the ink cartridges EY NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace cartridges until prompted to do so 3 Additional Assistance Provides information about where you can go to get more information about the printer as well as information about how to set up a Fax Text and how to run a Print Wireless Network Test To print the Printer Status Report From the Home screen touch right arrow and then select Setup Touch Reports and then select Printer Status Report Understand the Printer Status Report 77 Chapter 5 Printhead maintenance If you are experiencing problems with printing you might have a problem with the printhead You should perfo
48. 92 Set MINIMUM margin S a is hurrene nini it onto 95 Guidelines for printing on both sides of a page 95 Print Specifications sante cba 96 Web Services specifications re 96 MP ePnint sentier nets nine da pa 96 Printer Apps Re edn fads ne cu MS SRE ORAN E fave LAS ARLES 96 HP w bsite specifications rssssseuneinen tanins etre o iaa 96 Environmental specifications nan n nro nn rr inedita rr 96 Electrical SpecificatiONS icon dd patada criada 97 Acoustic emission specifications nn nr nnnn rr 97 Memory device specifications eaa deaten 97 Memory card specifications cnn anno nc nn cnn cananea nes 97 USB MASMONIVES a is aiii 97 Contents Regulatory information inmune 99 FCC statement niinn A a ee ee 99 Notice to users in Korea sosincs ico cc e en ddr 100 VCCI Class B compliance statement for users in Japan 100 Notice to users in Japan about the power cord 100 Noise emission statement for Germany 100 European Union Regulatory Notice 100 GS Declaration Germany sisii enoii e i eiiie 102 Regulatory information for wireless products 102 Exposure to radio frequency radiation 102 Notice to users in Brazilce ii a d deadeedeustveedes 102 Notice to Users In Canada inner iii 103
49. Check the estimated ink levels ss 46 Print when one or more ink cartridges are depleted 46 Replace the ink cartridges icociciiaii o ro o tas jue ca 47 Store printing supplies sise 48 Anonymous Usage Information Storage 48 Contents 5 Solve a problem PSU oct A A PE ne rt 50 Obtain electronic SUPpOFt cioninisonomsniandtaca ce id ie 51 HP support by PHONG icien aas r a lh aie ate dad 51 B tore you Call nine Ore A eae pel ew E oe ee tae ee 51 Phone support period LA Ha it enceradoras tans aA aare ENE AE E 52 After the phone support period 52 General troubleshooting tips and resources 52 Solve printer problems see 53 The printer shuts down unexpectediy nn 53 Alignment Tal Soc s 53 The printer is not responding nothing prints 53 The printer prints SlowWly cocos ren ee aise rare E 54 The printer is making some Unexpected noises 55 Blank or partial page printed 56 Something on the page is missing or incorrect 56 Placement of the text or graphics is wrong 57 Print quality troubleshooting cnn nnnnnn cnn nnnnnnn nr nn cr nn nnannnnnn 57 Solve paper feed problems sise 62 Solve problems using Web Services and HP websites 63 Solve problems using Web Services 64
50. DEHA E ENE ARARDAY TO ENSETPORRORY NOM TTMeDR SHOT nocrahosoto Kobirery Mimicrpis poire sia 2 rpyna 2008 Me 1057 108 Technical information Third party licenses LICENSE aes pubdom crypto rijndael alg fst c version 3 0 December 2000 Optimised ANSI C code for the Rijndael cipher now AES author Vincent Rijmen lt vincent rijmen esat kuleuven ac be gt author Antoon Bosselaers lt antoon bosselaers esat kuleuven ac be gt author Paulo Barreto lt paulo barreto terra com br gt This code is hereby placed in the public domain THIS SOFTWARE IS PROVIDED BY THE AUTHORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE AUTHORS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE LICENSE expat mit expat Copyright c 1998 1999 2000 Thai Open Source Software Center Ltd Permission is hereby granted free of c
51. ES tacita 131 To open the embedded web server 131 Embedded web server features 131 Product security features ie aae a aiii 133 Assign an administrator password in the embedded web server 133 Control panel lock coin ada 133 Disable unused protocols and services 133 Administrator Settings antenne Mere tte ane ne da Me rien en tte sn 134 Color access control inner dd eos 134 Protected protocols HTTPS sise 134 Fine A et ies Cvs Re chal eeepc is a a a ede es Se ee ne a 134 Syslog it E 134 Certificates ica ee Wisin cine ed ee 134 SINE RLA Aahe e EEE E dea 134 Wireless authentication ss 135 O A Re Et nn RAR di ne Sr Sockets chai Le et donnes der 142 1 Get started This guide provides details about how to use the printer and how to resolve problems e Accessibility HP EcoSolutions HP and the Environment Understand the printer parts Use the printer control panel Select paper Load paper Insert a memory device Install the accessories Maintain the printer Update the printer Open the printer software Windows Turn the printer off e Restore factory defaults EY NOTE If you are using the printer with a computer running Windows XP Starter Edition Windows Vista Starter Edition Windows 7 Starter Edition or Windows 8 Starter Edition some features might not be available For more information see S
52. From the computer desktop click Start select Programs or All Programs click HP click the folder for your printer and then select the icon with your printer s name Windows 8 On the Start screen do one of the following Right click the Start screen click All Apps on the App bar and then click the icon with your printer s name o Click Desktop and then click the icon with your printer s name o Click the icon with your printer s name Turn the printer off Turn the printer off by pressing the Y Power button located on the printer Wait until the power light turns off before unplugging the power cord or turning off a power strip A CAUTION If you incorrectly turn the printer off the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues CAUTION HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system Never turn off the printer when ink cartridges are missing Restore factory defaults To restore the the printer to factory defaults complete the following steps 1 Touch right arrow and then touch Setup 2 Touch Tools 3 Touch Restore Factory Defaults 26 Get started 2 Print Most print settings are automatically handled by the software application Change the settings manually only when you want to change print quality print
53. Gerauschemission LPA lt 70 dB am Arbeitsplatz im Hormalbetrieb nach DIN 45635 T 19 European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives Low Voltage Directive 2006 95 EC EMC Directive 2004 108 EC Ecodesign Directive 2009 125 EC where applicable 100 Technical information CE compliance of this product is valid if powered with the correct CE marked AC adapter provided by HP If this product has wired and or wireless telecommunications functionality it also complies with the essential requirements of the following EU Directive R amp TTE Directive 1999 5 EC Compliance with these directives implies conformity to applicable harmonized European standards European Norms that are listed in the EU Declaration of Conformity issued by HP for this product or product family and available in English only either within the product documentation or at the following web site www hp com go certificates type the product number in the search field The compliance is indicated by one of the following conformity markings placed on the product For non telecommunications products and for EU harmonized telecommunications products such as Bluetooth within power class below 10mw For EU non harmonized telecommunications products If applicable a 4 digit notified body O number is inserted between CE and Please refer to the regulatory label provided on the product The t
54. Load Letter A4 or Legal unused plain white paper into the main input tray 2 Touch right arrow and then select Setup 3 Touch Tools and then select Clean Printhead To clean the printhead from Toolbox Windows 1 Open Toolbox For more information see Open the Toolbox 2 From the Device Services tab click the icon to the left of Clean Printheads 3 Follow the on screen instructions 78 Solve a problem To clean the printhead from HP Utility Mac OS X 1 Open HP Utility For more information see HP Utility Mac OS X 2 In the Information And Support section click Clean Printheads 3 Click Clean and then follow the on screen instructions To clean the printhead from the embedded web server EWS 1 Open the EWS For more information see To open the embedded web server 2 Click the Tools tab and then click Print Quality Toolbox in the Utilities section 3 Click Clean Printhead and follow the on screen instructions Calibrate the linefeed The printer automatically aligns the printhead during the initial setup You might want to use this feature when the printer status page shows streaking or white lines through any of the blocks of color or if you are having print quality issues with your printouts To calibrate the linefeed from the control panel 1 Load Letter A4 or Legal unused plain white paper into the main input tray 2 On the printer control panel touch fe right arrow and then touch Setup
55. R CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE The licence and distribution terms for any publically available version or derivative of this code cannot be changed i e this code cannot simply be copied and put under another distribution licence including the GNU Public Licence Copyright c 1998 2001 The OpenSSL Project All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgment 112 Technical information This product includes software developed by the OpenSSL Pr
56. Replace the ink cartridges EY NOTE For information on recycling used ink supplies see HP inkjet supplies recycling program If you do not already have replacement ink cartridges for the printer see Ink cartridges and printheads EY NOTE At this time some portions of the HP website are available in English only NOTE Not all cartridges are available in all countries regions A CAUTION HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system Never turn off the printer when ink cartridges are missing Use these steps to replace the ink cartridges To replace the ink cartridges 1 Make sure the printer is turned on 2 Open the ink cartridge access door EY NOTE Wait until the print carriage stops moving before proceeding 3 Press the front of the ink cartridge to release it and then remove it from the slot 4 Remove the new ink cartridge from its packaging 5 Using the color coded letters for help slide the ink cartridge into the empty slot until it is securely installed in the slot A CAUTION Do not lift the latch handle on the print carriage to install the ink cartridges Doing so could cause the printhead or ink cartridges to be incorrectly seated which can cause errors or print quality problems The latch must remain down in order to correctly install the ink cartridges Replace th
57. Solve problems using HP websites 65 Solve memory device problems sise 65 The printer cannot read the memory device 65 The printer cannot read photos on the memory device 65 Solve Ethernet network problems ss 66 General network troubleshooting n cnn rn rr 66 Solve wireless prODIeMS csan A ba spa 66 Basic wireless troubleshooting nnncnnnnn 66 Step 1 Make sure the wireless 802 11 light is turned on 67 Step 2 Restart components of the wireless network 67 Step 3 Run the Print Wireless Network Test 67 Advanced wireless troubleshooting 67 Step 1 Make sure your computer is connected to your network 68 Step 2 Make sure that the printer is connected to your network 69 Step 3 Make sure your computer is not connected to your network over a Virtual Private Network VPN iar date 70 Step 4 Make sure the printer is online and ready 70 Step 5 Make sure the wireless version of the printer is set as the default printer driver Windows only ss 71 Step 6 Check to see if the firewall software is blocking communication 71 After resolving the problems 72 Configure your firewall software to work with the printer 72 Solve printer management problems 73 Embedded web server cannot be opened
58. User Guide HP Officejet Pro 251dw 7 HP Officejet Pro 251dw Printer User Guide Copyright information O 2013 Copyright Hewlett Packard Development Company L P Edition 1 3 2013 Hewlett Packard Company notices The information contained in this document is subject to change without notice All rights reserved Reproduction adaptation or translation of this material is prohibited without prior written permission of Hewlett Packard except as allowed under copyright laws The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Acknowledgements Windows Windows XP and Windows Vista are U S registered trademarks of Microsoft Corporation ENERGY STAR and the ENERGY STAR mark are registered U S marks Safety information amp Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock 1 Read and understand all instructions in the documentation that comes with the printer 2 Observe all warnings and instructions marked on the product 3 Unplug this product from wall outlets before cleaning 4 Do not install or use this product near water or when you are wet 5 Install the product securely on
59. abran bahini Test Putiam 2 te tes em or raeg ow Tesi Paton 3 har te oa ATA CLAS Gane De pY smana u em If defects are seen on the Print Quality Diagnostic report follow the steps below 1 oP oN If the Print Quality Diagnostic report shows faded partial streaked or missing color bars or patterns check for depleted ink cartridges and replace the ink cartridge that corresponds to the defective color bar or color pattern If there is no depleted ink cartridge remove and reinstall all ink cartridges to make sure they are properly installed Do not remove the depleted cartridge until you have a new ink cartridge available to replace For information about how to install new cartridges see Replace the ink cartridges Calibrate the linefeed For more information see Calibrate the linefeed Align the printhead For more information see Align the printhead Clean the printhead For more information see Clean the printhead If none of the previous steps have helped contact HP support to replace the printhead For more information see HP support Cause Print quality problems can have many causes software settings a poor image file or the printing system itself If you are unhappy with the quality of your prints a Print Quality Diagnostic page can help you determine if the printing system is working correctly Solution 7 Contact HP support Solution Contact HP support for service Print quality tro
60. ains the following topics Paper use e Plastics e Material safety data sheets e Recycling program e HP inkjet supplies recycling program Disposal of waste equipment by users in private households in the European Union e Power consumption e Chemical Substances e Battery information RoHS notices China only e Restriction of hazardous substance Ukraine Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281 2002 Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life Material safety data sheets Material safety data sheets MSDS can be obtained from the HP Web site at www hp com go msds Recycling program HP offers an increasing number of product return and recycling programs in many countries regions and partners with some of the largest electronic recycling centers throughout the world HP conserves resources by reselling some of its most popular products For more information regarding recycling of HP products please visit www hp com hpinfo globalcitizenship environment recycle HP inkjet supplies recycling program HP is committed to protecting the environment The HP Inkjet Supplies Recycling Program is available in many countries regions and lets you recycle used print cartridges and ink cartridges free of charg
61. ake configuration changes from the local computer you are accessing over the Internet To avoid accidentally connecting to another party s wireless network turn off the setting to automatically connect to non preferred networks This is disabled by default in Windows XP Guidelines for reducing interference on a wireless network The following tips will help reduce the chances for interference in a wireless network Keep the wireless devices away from large metal objects such as filing cabinets and other electromagnetic devices such as microwaves and cordless telephones as these objects can disrupt radio signals Keep the wireless devices away from large masonry structures and other building structures as these objects can absorb radio waves and lower signal strength Position the access point or wireless router in a central location in line of sight with the wireless devices on the network Keep all wireless devices on the network within range of one another Uninstall and reinstall the HP software If your installation is incomplete or if you connected the USB cable to the computer before prompted by the HP software installation screen you might need to uninstall and then reinstall the HP software that came with the printer Do not simply delete the printer application files from your computer Make sure to remove them correctly using the uninstall utility provided when you installed the HP software 128 Windows Mac OS X Network set
62. ality tab and select the custom paper size from the Paper sizes drop down box Click OK Click Print or OK to begin printing Print on special or custom size paper Mac OS X EY NOTE Before you can print on custom size paper you must set up the custom size in the HP software provided with the printer For instructions see Set up custom sizes Mac OS X Load the appropriate paper in the tray For more information see Load paper Depending on your application use one of the following procedures to select a paper size From Page Setup a From the File menu in your software application click Page Setup Ef NOTE If you do not see a Page Setup menu item go to step 3 b Make sure the printer you want to use is selected in the Format For pop up menu c Select the paper size from the Paper Size pop up menu and then click OK OR From Print a From the File menu in your software application click Print b Make sure the printer you want to use is selected c Select the paper size from the Paper Size pop up menu if available Click Paper Handling from the pop up menu Above Destination Paper Size click Scale to fit paper size and then select the custom size Select any other print settings that you want and then click Print to begin printing Set up custom sizes Mac OS X 34 1 2 Print Load paper in the tray For more information see Load paper From the File menu in your software a
63. an the printhead Complete the printhead cleaning procedure For more information see Clean the printhead The printhead may need to be cleaned if the printer was turned off incorrectly EY NOTE Incorrectly turning off the printer can cause print quality problems like blank or partial pages Printhead cleaning can solve these problems but turning off the printer correctly can prevent them in the first place Always turn the printer off by pressing the Y Power button on the printer Wait until the Y Power button light goes out before unplugging the power cord or turning off a power strip Check the media settings Make sure you select the correct print quality settings in the printer driver for the media loaded in the trays Make sure the page settings in the printer driver match the page size of media loaded in the tray More than one page is being picked For more information see Solve paper feed problems There is a blank page in the file Check the file to make sure there is no blank page Something on the page is missing or incorrect Check the Print Quality Diagnostic page Print a Print Quality Diagnostic page to help you decide whether to run any maintenance tools to improve the print quality of your printouts For more information see Print quality troubleshooting Check the margin settings Make sure the margin settings for the document do not exceed the printable area of the printer For more informa
64. and all without using a computer EY NOTE To use these web features the printer must be connected to the Internet either using an Ethernet cable or wireless connection You cannot use these web features if the printer is connected using a USB cable This section contains the following topics What are Web Services e Setup Web Services Use Web Services Remove Web Services What are Web Services The printer includes the following Web Services e HP ePrint e Printer Apps HP ePrint HP ePrint is a free service from HP that allows you to print to your HP ePrint enabled printer anytime from any location It s as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer No special drivers or software are needed If you can send an email you can print from anywhere using HP ePrint Once you have signed up for an account on HP Connected you can e Sign in to view your HP ePrint job status Manage your HP ePrint printer queue Control who can use your printer s HP ePrint email address to print Get help for HP ePrint Printer Apps Printer Apps allow you to easily locate and print preformatted web content directly from your printer Printer Apps provide a wide range of content from store coupons to family activities news travel sports cooking photos and many more You can even view and print your online images from popular photo
65. aper select 14 paper feed problems troubleshoot 62 PCL 5 support 90 PCL 6 support 90 PDF 5 support 90 phone support 51 phone support period period for support 52 photo media sizes supported 93 Photo screen 12 photos insert memory cards 20 print from memory devices 32 troubleshoot memory devices 65 ports specifications 90 power specifications 97 troubleshoot 53 power input locating 10 print diagnostic page 60 double sided 37 photos from memory devices 32 print quality report 60 printer status report 77 troubleshoot 53 Print brochures print 29 Print envelope 30 Print envelopes Mac OS X 31 Print photos Mac OS X 32 Windows 31 print quality report 60 print settings print quality 57 printer control panel locating 9 network settings 120 printer driver accessories settings 24 warranty 88 printer software Windows about 130 opening 26 130 printer status report information on 76 print 77 143 printhead clean 78 printhead latch locating 10 printhead align 79 printheads ordering online 118 supported 90 printing slow troubleshoot 54 processor specifications 91 PS3 support 90 R radio interference reducing 128 regulatory information 102 radio turn off 120 rear access panel clear jams 84 illustration 10 recycle ink cartridges 105 regulatory information 99 102 regulatory model number 104 replace ink cartridges 47 report wireless test 127 reports diagnostic 60 print quality 60 pri
66. are able to open the EWS but are still unable to use the printer even with the firewall turned off try enabling the firewall software to recognize the printer For more information see the documentation provided with your firewall software After resolving the problems After you resolve any problems and have successfully connected the printer to your wireless network complete the following steps for your operating system Windows 1 On the computer desktop click Start select Programs or All Programs click HP click the name fo the folder and then click Printer Setup 8 Software Or On the Start screen click Printer Setup 8 Software 2 Click Connect a new printer and then select the type of connection you want to use Mac OS X 1 Open HP Utility For more information see HP Utility Mac OS X 2 Click the Applications icon on the HP Utility toolbar double click HP Setup Assistant and then follow the onscreen instructions Configure your firewall software to work with the printer A personal firewall which is security software running on your computer can block network communication between your printer and your computer If you are having problems such as Printer not found when installing HP software Unable to print print job stuck in queue or printer goes offline Unable to see printer status on your computer The firewall might be preventing your printer from notifying computers on your network where
67. ating correctly and these suggestions did not solve your problem try using one of the following support services to obtain assistance This section contains the following topics HP support General troubleshooting tips and resources Solve printer problems Print quality troubleshooting Solve paper feed problems Solve problems using Web Services and HP websites Solve memory device problems Solve Ethernet network problems Solve wireless problems Configure your firewall software to work with the printer Solve printer management problems Troubleshoot installation issues Solve network problems Understand the Printer Status Report Printhead maintenance Understand the network configuration page Clear jams HP support 50 If you have a problem follow these steps 1 Check the documentation that came with the printer 2 Visit the HP online support website at www hp com support This website provides information and utilities that can help you correct many common printer problems HP online support is available to all HP customers It is the fastest source for up to date printer information and expert assistance and includes the following features e Fast access to qualified online support specialists HP software and driver updates for the HP printer e Valuable troubleshooting information for common problems e Proactive printer updates support alerts and HP newsgrams
68. ation can be enabled or disabled Product security features 135 E How do Get started e Print e Work with ink cartridges Solve a problem 136 How do F Errors Windows Printer disconnected The computer cannot communicate with the printer because one of the following events has occurred The printer has been turned off The cable connecting the printer such as a USB cable or a network Ethernet cable has been disconnected Ifthe printer is connected to a wireless network the wireless connection has been broken To solve this problem try the following solutions Make sure the printer is turned on and that the Y Power button light is on Make sure the power cord and other cables are working and are firmly connected to the printer Make sure the power cord is connected firmly to a functioning alternating current AC power outlet Ifthe printer is connected to a network make sure the network is functioning properly For more information see Solve Ethernet network problems Ifthe printer is connected to a wireless network make sure the wireless network is functioning properly For more information see Solve wireless problems Printhead problem The printhead is missing not detected incorrectly installed or incompatible If this error occurs at printer setup try the following solutions Solution 1 Reinstall the printhead For instructions see Reinstall the printhead
69. bers and call costs information see www hp com support This website provides information and utilities that can help you correct many common printer problems During the warranty period you may obtain assistance from the HP Customer Care Center EY NOTE HP does not provide telephone support for Linux printing All support is provided online at the following website https launchpad net hplip Click the Ask a question button to begin the support process The HPLIP website does not provide support for Windows or Mac OS X If you are using these operating systems see www hp com support This website provides information and utilities that can help you correct many common printer problems This section contains the following topics Before you call Phone support period After the phone support period Before you call Call HP support while you are in front of the computer and the printer Be prepared to provide the following information Model number Serial number located on the back or bottom of the printer HP support 51 Chapter 5 e Messages that appear when the situation occurs Answers to these questions o Has this situation happened before Can you re create it o Did you add any new hardware or software to your computer at about the time that this situation began o Did anything else occur prior to this situation such as a thunderstorm or moving the printer Phone support period
70. binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 Neither the name of the project nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE PROJECT OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE LICENSE unicode jm_share_folder r Copy
71. by Eric Young eay cryptsoft com This product includes software written by Tim Hudson tjh cryptsoft com Copyright c 1998 2006 The OpenSSL Project All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Third party licenses 113 Appendix A 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http Awww openssl org 4 The names OpenSSL Toolkit and OpenSSL Project must not be used to endorse or promote products derived from this software without prior written permission For written permission please contact openssl core openssl org 5 Products derived from this software may not be called OpenSSL nor may OpenSSL appear in their names without prior written permission of the OpenSSL Project 6 Redistributions of any form whatsoever must retain the following acknowledgment This product includes software developed by
72. ct With HP wireless direct printing you can print wirelessly from a computer smart phone tablet or other wireless capable device without connecting to an existing wireless network When using HP wireless direct printing note the following guidelines e Make sure your computer or mobile device has the necessary software If you are using a computer make sure you have installed the HP printer software provided with the printer Ifyou are using a mobile device make sure you have installed a compatible printing app For more information about mobile printing visit www hp com global us en eprint mobile_printing apps html Make sure HP wireless direct printing is turned on in the printer and if necessary security is enabled For more information see Turn on HP wireless direct printing Upto five computers and mobile devices can use the same HP wireless direct printing connection e HP wireless direct printing can be used while the printer is also connected to a computer using USB cable or to a network using a wireless or Ethernet connection HP wireless direct printing cannot be used to connect a computer mobile device or printer to the Internet here to go online for more information For more information about wireless printing see Set up the printer for wireless communication EY NOTE At this time these websites might not be available in all languages HP Wireless Direct 35 Chap
73. ctory running the printhead cleaning procedure from the toolbox might improve it Ink sensor failure The ink sensor has failed and the printer can no longer print Contact HP support For more information see HP support Problem with ink system Please remove the ink cartridges and examine them for any sign of leaks If any cartridges have leaks contact HP Do not use cartridges that are leaking If there are no leaks re install cartridges and close the printer cover Turn the printer off then on again If you get this message a second time contact HP Problem with ink system 141 Index A accessibility 7 accessories installation 21 printer status report 77 turn on and off in driver 24 warranty 88 acoustic emissions 97 after the support period 52 align printhead 79 B blank pages troubleshoot print 56 both sides print on 37 buttons control panel 11 C calibrate linefeed 79 cameras insert memory cards 20 Cancel button 11 capacity trays 94 cards sizes supported 93 tray supporting 94 cartridges See ink cartridges clean exterior 25 printhead 78 Configure firewall 72 connection type change 126 connectors locating 10 control panel buttons 11 lights 11 status icons 12 custom size paper Mac OS X 34 print on 33 custom sized media sizes supported 94 142 custom sized paper Mac OS X 34 Windows X 33 customer support electronic 51 cut off pages troubleshoot 57 D diagnostic
74. d Check the estimated ink levels Print when one or more ink cartridges are depleted Replace the ink cartridges Store printing supplies Anonymous Usage Information Storage Information on ink cartridges and the printhead The following tips help maintain HP ink cartridges and ensure consistent print quality The instructions in this user guide are for replacing ink cartridges and are not intended for first time installation A CAUTION HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system Never turn off the printer when ink cartridges are missing Keep all ink cartridges in the original sealed packages until they are needed Be sure to turn off the printer properly For more information see Turn the printer off Store ink cartridges at room temperature 15 35 C or 59 95 F Do nat clean the printhead unnecessarily This wastes ink and shortens the life of the cartridges Handle ink cartridges carefully Dropping jarring or rough handling during installation can cause temporary printing problems If you are transporting the printer do the following to prevent ink leaking from the printer or other damage from occurring to the printer o Make sure you turn off the printer by pressing the Y Power button Wait until all sounds of internal motion stop before unplugging the printer For more infor
75. d Software and selecting Connect a nev printer X TIP You can also set up wireless communication by entering or changing individual wireless settings To change these settings on the Network tab click Advanced in the Wireless 802 11 section on the left change the wireless settings and then click Apply Change the connection type After you have installed the HP software and connected the printer to your computer or to a network you can use the HP software to change the connection type for example from a USB connection to a wireless connection EA NOTE Ifyou are changing to a wireless connection make sure that an Ethernet cable has not been connected to the printer Connecting an Ethernet cable turns off the printer s wireless capabilities You might be prompted to temporarily connect a USB cable during the setup process To change from an Ethernet connection to a wireless connection 1 On the printer control panel touch right arrow touch Setup and then touch Network 2 Touch Wireless touch Wireless Setup Wizard and then touch OK 3 Follow the display instructions to complete the setup ES NOTE If you cannot find the wireless network name SSID and wireless password WPA passphrase WEP key see Before you begin To change from a USB connection to a wireless connection Follow the instructions for your operating system Windows 1 On the computer desktop click Start select Programs or All Pro
76. delines for ensuring wireless network security The following information can help you keep your wireless network and wireless printer secure from unauthorized use For more information visit www hp com go wirelessprinting This section contains the following topics Overview of security settings Add hardware addresses to a wireless router MAC filtering e Other wireless security guidelines Overview of security settings To help improve the security of the wireless network and prevent unauthorized access the printer supports many common types of network authentication including WEP WPA and WPA2 e WEP Provides security by encrypting data sent over radio waves from one wireless device to another wireless device Devices on a WEP enabled network use WEP keys to encode data If your network uses WEP you must know the WEP key s it uses WPA Increases the level of over the air data protection and access control on existing and future wireless networks It addresses all known weaknesses of WEP the original native security mechanism in the 802 11 standard WPA uses the Temporal Key Integrity Protocol TKIP for encryption and employs 802 1X authentication with one of the standard Extensible Authentication Protocol EAP types available today WPA2 Provides enterprise and consumer wireless users with a high level of assurance that only authorized users can access their wireless networks WPA2 provides the Advanced Encry
77. e For more information go to the following Web site www hp com hpinfo globalcitizenship environment recycle Environmental product stewardship program 105 Appendix A 106 Disposal of waste equipment by users in private households in the European Union nd mat ore bones cd ent ee mom 4 Be nn bm wed mm me es ee Eorna in Ahern dan m prire a ssie de Cb sarap nn ptas de mm pura aa e puro dab mime ora es Eto do mr we magia d net ae snas then ene ls ls de en pet du AS CC dele o sd aw ee amen mm ss sm LOT Ma pin e homo me D lan de eines a de names ane code monte pre h mago ma mme cel pt ran a dun e ARAN pep e da D me ee Da a MER sn ett Die cu om hs J dm el rs At vent ea eee mee don in wa nt tee mee homes Ne Seve a athe eg o oas ete Da ee 1 mn de cr par parte de demi me be Lo Tota anda an a sen AO SEE Sete dute cda wade a LT S rA pr Lo ps iem pr pue 2 sate TETE qe et LE mess mn d une de g nie mater maton s oon mate oe A om de ds dos Coque sei a rl cr br mng e m ada 3 Dui wman s bm ium siisi SESE as quashed me ren e touted dns ashe a a e pened pr a alt rd Ur peepee pr e mn md oa D Donna ane es e g pt abit un at ere dl A ap Par A see A TE Se e orne SET ES TES SIRET RIT SSS AS io rd ltd dan Da oiy e Launis a a dd ee ee A A ie te e mpata Ll Toles IT ET a to e ty ve ben in a oe TELE o PR LA ies ER PA y ot hate ae en ee ne Se E re
78. e if the IP address is 123 123 123 123 type the following at the command prompt Windows C Ping 123 123 123 123 0r In Network Utility Mac OS X click the Ping tab type the 123 123 123 123 in the box and then click Ping If a reply appears the IP address is correct If a time out response appears the IP address is incorrect Troubleshoot installation issues X TIP You can visit the HP online support website at www hp com support for information and utilities that can help you correct many common printer problems Hardware installation suggestions HP software installation suggestions Hardware installation suggestions Check the printer Make sure that all packing tape and material have been removed from outside and inside the printer Make sure that the printer is loaded with paper Make sure that no lights are on or blinking except the Ready light which should be on If the Attention light is blinking check for messages on the printer control panel 74 Solve a problem Check the hardware connections Make sure that any cords and cables that you are using are in good working order Make sure that the power cord is connected securely to both the printer and to a working power outlet Check the printhead and ink cartridges Make sure that all of the printhead and ink cartridges are firmly installed in their correct color coded slot The printer cannot work if they are not all installed Mak
79. e this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 Neither the name of the project nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE PROJECT OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE LICENSE md4 pubdom jm_share_folder LibTomCrypt is public domain As should all quality software be 110 Technical information All of the software was
80. e IP addresses are different change the IP address in the dialog box to match the address on the network configuration page Click OK twice to save the settings and close the dialog boxes Problems connecting to an Ethernet network Ifthe Link light on the network connector does not turn on make sure that all of the General network troubleshooting conditions are met Though it is not recommended that you assign the printer with a static IP address you might resolve some installation problems such as a conflict with a personal firewall by doing so To reset the printer s network settings 1 Touch li right arrow touch Setup and then touch Network Touch Restore Network Defaults and then select Yes A message appears stating that the network defaults have been restored 2 Touch right arrow touch Setup select Reports and then select Print Network Configuration Page to print the network configuration page and verify that the network settings have been reset Understand the Printer Status Report Use the printer status report to view current printer information and ink cartridge status Also use the printer status report to help you troubleshoot problems with the printer The printer status report also contains a log of recent events 76 Solve a problem If you need to call HP it is often useful to print the printer status report before calling Printer Status Report Powa moman 1 Mona kara HO ETS
81. e embedded web server You can use the printer s embedded web server EWS to set up and manage Web Services To set up Web Services complete the following steps 1 2 3 Open the EWS For more information see Embedded web server On the Web Services tab click Setup in the Web Services Settings section Click the Continue button select Accept Terms of Use and Enable Web Services Enable Web Services and Update Apps checkboxes and then click Next Click Yes to allow the printer to automatically check for and install product updates If your network uses proxy settings when connecting to the Internet enter these settings Follow the instructions on the Web Services information sheet to finish the setup Use Web Services The following section describes how to use and configure Web Services HP ePrint HP ePrint allows you to print to your HP ePrint enabled printer anytime from any location 42 HP ePrint Printer Apps To use HP ePrint make sure to have the following An Internet and email capable computer or mobile device An HP ePrint capable printer on which Web Services has been enabled X TIP For more information about managing and configuring HP ePrint settings and to learn about the latest features visit HP Connected www hpconnected com Web Services Print using HP ePrint To print documents using HP ePrint complete the following steps 1 On your computer or mobile device open your
82. e ink cartridges 47 Chapter 4 Make sure that you insert the ink cartridge into the slot that has the same colored letter as the color you are installing 6 Repeat steps 3 through 5 for each ink cartridge you are replacing 7 Close the ink cartridge access door Related topics Ink cartridges and printheads Store printing supplies Ink cartridges can be left in the printer for extended periods of time However to assure optimal ink cartridge health be sure to turn off the printer properly For more information see Turn the printer off Anonymous Usage Information Storage The HP cartridges used with this printer contain a memory chip that assists in the operation of the printer In addition this memory chip stores a limited set of anonymous information about the usage of the printer which might include the following the date when the cartridge was first installed the date when the cartridge was last used the number of pages printed using the cartridge the page coverage frequency of printing the printing modes used any printing errors that might have occurred and the printer model 48 Work with ink cartridges This information helps HP design future printers to meet our customers printing needs The data collected from the cartridge memory chip does not contain information that can be used to identify a customer or user of the cartridge or their printer HP collects a sampling of the memory chips from cartr
83. e is reinstalled these features resume CAUTION HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system Never turn off the printer when ink cartridges are missing Optimize printing supplies To optimize printing supplies such as ink and paper try the following Recycle used original HP ink cartridges through HP Planet Partners For more information visit www hp com recycle Optimize paper usage by printing on both sides of the paper Ifthe printer has an HP automatic two sided printing accessory duplexer see Print on both sides duplexing Save ink and paper when printing web content with HP Smart Print For more information visit www hp com go smartprint Change the print mode to a draft setting The draft setting uses less ink Do not clean the printhead unnecessarily This wastes ink and shortens the life of the cartridges 8 Get started Understand the printer parts This section contains the following topics e Front view e Printing supplies area e Back view Front view 1 Ink cartridge access door Front universal serial bus USB port Output tray Output tray extension 2 3 4 Tray 1 5 6 Y Power button 7 Control panel Understand the printer parts 9 Chapter 1 Printing supplies area 1 Ink cartridge access door 2 Ink cartridges
84. e sure that the printhead latch is closed correctly HP software installation suggestions Check the computer system Make sure that your computer is running one of the supported operating systems For more information see System requirements Make sure that the computer meets at least the minimum system requirements For more information see System requirements In the Windows Device Manager make sure that the USB drivers have not been disabled If you are using a computer running Windows and the computer cannot detect the printer run the Uninstall utility located in the printer s subfolder within the HP folder to perform a complete uninstallation of the printer driver Restart your computer and reinstall the printer driver Verify installation preliminaries A Make sure to use the installation CD that contains the correct HP software for your operating system Before installing HP software make sure that all other programs are closed If the computer does not recognize the path to the CD ROM drive that you type make sure that you are specifying the correct drive letter If the computer cannot recognize the installation CD in the CD ROM drive inspect the installation CD for damage You can download the printer driver from the HP website www hp com support NOTE After correcting any problems run the installation program again Solve network problems General network troubleshooting If you are unable
85. each into the printer when it is on and the carriage is stuck When you open the ink cartridge access door the carriage should return to its position on the right side of the printer If it does not move to the right turn off the printer before you remove any jam After clearing the jam close all covers turn on the printer if you turned it off and resend the print job Avoid paper jams 86 To help avoid paper jams follow these guidelines Remove printed papers from the output tray frequently Make sure that you are printing with media that is not wrinkled folded or damaged Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag Do not use paper that is too thick or too thin for the printer Make sure that the trays are loaded correctly and are nat too full For more information see Load paper Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn Do not place too much paper in the document feeder tray For information on the maximum number of sheets allowed in the automatic document feeder see Paper specifications Do not combine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type Adjust the paper width guide in the input tray to fit snugly against all paper Make sure the paper width guide does not bend the paper in the input tray Do not force paper too far forward in the input
86. elecommunications functionality of this product may be used in the following EU and EFTA countries Austria Belgium Bulgaria Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Iceland Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Malta Netherlands Norway Poland Portugal Romania Slovak Republic Slovenia Spain Sweden Switzerland and United Kingdom The telephone connector not available for all products is intended for connection to analogue telephone networks Products with wireless LAN devices Some countries may have specific obligations or special requirements about the operation of Wireless LAN networks such as indoor use only or restrictions of the channels available Please make sure that the country settings of the wireless network are correct France For 2 4 GHz Wireless LAN operation of this product certain restrictions apply This product may be used indoors for the entire 2400 MHz to 2483 5 MHz frequency band channels 1 to 13 For outdoor use only the 2400 MHz to 2454 MHz frequency band channels 1 to 7 may be used For the latest requirements see www arcep fr The point of contact for regulatory matters is Hewlett Packard GmbH Dept MS HQ TRE Herrenberger Strasse 140 71034 Boeblingen GERMANY Regulatory information 101 Appendix A GS Declaration Germany GS Erkltrung Doutschland Das Gerai ist nicht for die Benvizewng im veritelboren Ges
87. emission specifications Print in Draft mode noise levels per ISO 7779 HP Officejet Pro 251dw Sound pressure bystander position LpAm 60 dBA mono Draft print Sound power LwAd 6 7 BA Memory device specifications This section contains the following topics Memory card specifications USB flash drives Memory card specifications Specifications Maximum recommended number of files on a memory card 2 000 Maximum recommended individual file size 12 megapixel maximum 10 MB maximum TIFF files 50 MB maximum Maximum recommended memory card size 64 GB solid state only 999 Ef NOTE Approaching any of the recommended maximums on a memory card might cause the performance of the printer to be slower than expected Supported memory card types Secure Digital SD Mini SD Micro SD SDXC High Capacity Secure Digital MultiMediaCard MMC MMC Plus MMC RS MMC USB flash drives HP has fully tested the following USB flash drives with the printer Kingston Data Traveler 100 USB 2 0 flash drive 4 GB 8 GB and 16 GB Lexar JumpDrive Traveller 1 GB Imation 1 GB USB Swivel SanDisk Cruzer Titanium plus USB Flash Drive 4 GB PN HP 8 GB HI SPEED USB flash drive v100w Printer specifications 97 Appendix A El NOTE You might be able to use other USB flash drives with the printer However HP cannot guarantee that they correct functionality with the printer because they have not been fully tested
88. er s wireless has been turned on For more information see the documentation that came with your computer 2 If you are not using a unique wireless network name SSID then it is possible that your wireless computer could be connected to a nearby network that is not yours The following steps can help you determine if your computer is connected to your network Windows a Click Start click Control Panel point to Network Connections and then click View Network Status and Tasks Or Click Start select Settings click Control Panel double click Network Connections click the View menu and then select Details Leave the network dialog box open while you continue to the next step b Disconnect the power cord from the wireless router The connection status of your computer should change to Not Connected c Reconnect the power cord to the wireless router The connection status should change to Connected 68 Solve a problem Mac OS X A Click the AirPort icon in the menu bar at the top of the screen From the menu that appears you can determine if the AirPort is turned on and which wireless network your computer is connected to EY NOTE For more detailed information about your AirPort connection click System Preferences in the Dock and then click Network If the wireless connection is working correctly a green dot appears next to AirPort in the list of connections For more information click the Help button in the window
89. ers Supplies 119 C Network setup You can manage network settings for the printer through the printer control panel as described in the next section Additional advanced settings are available in the embedded web server a configuration and status tool you access from your web browser using an existing network connection to the printer For more information see Embedded web server This section contains the following topics Change basic network settings Change advanced network settings Set up the printer for wireless communication Uninstall and reinstall the HP software Change basic network settings The control panel options enable you to set up and manage a wireless connection and to perform a variety of network management tasks This includes viewing the network settings restoring the network defaults turning the wireless radio on and off and changing the network settings This section contains the following topics e View and print network settings Turn the wireless radio on and off View and print network settings You can display a summary of the network settings on the printer control panel or the HP software that came with the printer You can print a more detailed network configuration page which lists all of the important network settings such as the IP address link speed DNS and mDNS For more information see Understand the network configuration page Turn the wireless
90. es on your hard drive when you are browsing These files let the EWS recognize your computer the next time you visit For example if you have configured the EWS language a cookie helps remember which language you have selected so that the next time you access the EWS the pages are displayed in that language Though some cookies are cleared at the end of each session such as the cookie that stores the selected language others such as the cookie that stores customer specific preferences are stored on the computer until you clear them manually 23 EY NOTE The cookies that the EWS stores on your computer are only used for saving settings on your computer or for sharing information between the printer and the computer These cookies are not sent to any HP websites You can configure your browser to accept all cookies or you can configure it to alert you every time a cookie is offered which allows you to decide which cookies to accept or refuse You can also use your browser to remove unwanted cookies El NOTE Depending on your printer if you disable cookies you also disable one or more of the following features Starting where you left the application especially useful when using setup wizards Remembering the EWS browser language setting e Personalizing the EWS Home page For information about how to change your privacy and cookie settings and how to view or delete cookies see the documentation available with your
91. ess network might use either a WEP key or WPA passphrase If you have not changed the network name or the security passkey since setting up your wireless network you can sometimes find them on the back or side of the wireless router If you cannot find the network name or the security passkey or cannot remember this information see the documentation available with your computer or with the wireless router If you still cannot find this information contact your network administrator or the person who set up the wireless network xy TIP If you are using a computer running Windows HP provides a tool called HP Print and Scan Doctor that can help retrieve this information for some systems To use this tool visit the HP Wireless Printing Center www hp com go wirelessprinting At this time this tool might not be available in all languages Set up the printer on your wireless network To set up the printer on your wireless network use one of the following methods Setup the printer using the HP printer software Set up the printer using the Wireless Setup Wizard Set up the printer using WiFi Protected Setup WPS Set up the printer using the embedded web server EWS El NOTE If you have already been using the printer with a different type of connection such as a USB connection follow the instructions in Change the connection type to set up the printer on your wireless network Set up the printer using the
92. etailed information about environmental guidelines HP follows during the manufacturing process see Environmental product stewardship program For more information about HP s environmental initiatives visit_www hp com ecosolutions Manage power To conserve electricity try the following Turn on the printer s Sleep Mode feature and then select the option for the shortest time After the printer has been inactive for this period of time the printer will go into low power mode To configure this feature touch CO eco button on the printer s control panel display touch Sleep and then touch the desired option Use the printer s Schedule On and Off feature and then select the days and time you want the printer to turn on and turn off automatically For example you can schedule the printer to turn on at 8am and turn off at 8pm from Monday to Friday In this way you will save energy during the night and weekends To configure this feature touch CO eco button on the printer s control panel display touch Schedule On and Off and then set the time to turn on and off the printer Adjust the screen brightness to a dimmer setting To configure this feature touch CO eco button on the printer s control panel display touch Screen Brightness and then set the desired option NOTE The printer s Sleep Mode and Schedule On and Off features are temporarily not available if one or more of the ink cartridges are missing After the cartridg
93. ethod 1 On the printer control panel touch right arrow touch Setup and then touch Network A WPS PIN is printed at the bottom of the page 2 Touch Wi Fi Protected Setup and then follow the on screen instructions 3 When prompted touch PIN The WPS PIN appears on the display 4 Open the configuration utility or software for the wireless router or wireless access point and then enter the WPS PIN ES NOTE For more information about using the configuration utility see the documentation provided with the router or wireless access point Wait for about 2 minutes If the printer connects successfully the wireless light stops blinking but remains lit 5 After the setup has completed the network printer drivers can be installed by opening the printer s HP folder in All Programs clicking Printer Setup and Software and selecting Connect a new printer Set up the printer using the embedded web server EWS If the printer is connected to a network you can use the printer s embedded web server EWS to set up wireless communication 1 Open the EWS For more information see Embedded web server 2 On the Home tab click Wireless Setup Wizard in the Setup box Set up the printer for wireless communication 125 Appendix C 3 Follow the on screen instructions 4 After the setup has completed the network printer drivers can be installed by opening the printer s HP folder in All Programs clicking Printer Setup an
94. ettings such as saturation brightness or color tone are set to modify the appearance of colors e Check the print quality setting and make sure it matches the type of paper loaded in the printer You might need to choose a lower print quality setting if colors are running into each other Or choose a higher setting if you are printing a high quality photo and then make sure photo paper such as HP Advanced Photo Paper is loaded in the input tray EY NOTE On some computer screens colors might appear differently than they do when printed on paper In this case there is nothing wrong with the printer print settings or ink cartridges No further troubleshooting is required For more information see Select paper Cause The print settings were set incorrectly If this did not solve the issue try the next solution Solution 6 Print and evaluate a print quality report Solution To print a print quality report Control panel Touch right arrow and then touch Setup select Reports and then select Print Quality Report Embedded web server Click the Tools tab click Print Quality Toolbox under Utilities and then click Print Quality Report button HP Utility Mac OS X In the Information And Support section click Print Quality Diagnostics and then click Print Solve a problem HP Officajet Pro 2510w Printer Series Prict Quality Diagnostic Page Letrados y ACUE NA Owen nay rar Test Patiora Md
95. ft in the cartridge after it is used For more information see www hp com go inkusage Print when one or more ink cartridges are depleted The printer can still operate when the black ink cartridge or one or more color ink cartridges are depleted but it will print more slowly Also the quality of printed documents might be affected The printer will not be able to print when both the black cartridge and a color cartridge are depleted e Ifthe black cartridge is depleted any black color in printed documents is created using a combination of the remaining colors As a result blacks might not appear to be as dark Ifa color cartridge is depleted the printer will print in grayscale using the black cartridge When possible replace any depleted ink cartridges For information about how to install new ink cartridges see Replace the ink cartridges A CAUTION While ink cartridges are not damaged when left outside of the printer the printhead does need to have all cartridges installed at all times after the printer is set up and in use Leaving one or more cartridge slots empty for an extended period may lead to print quality problems and possibly damage the printhead If you have recently left a cartridge out of the printer for an extended period or if you have had a recent paper jam and have noticed poor print quality clean the printhead For more information see Clean the printhead 46 Work with ink cartridges
96. grams click HP click the folder for your printer and then click Printer Setup amp Software Or On the Start screen click Printer Setup amp Software 2 Click Convert a USB connected printer to wireless 3 Follow the display instructions to complete the setup Mac OS X 1 Open HP Utility For more information see HP Utility Mac OS X 2 Click the Applications icon on the HP Utility toolbar 3 Double click HP Setup Assistant and then follow the on screen instructions To change from a wireless connection to a USB or Ethernet connection To change from a wireless connection to a USB or Ethernet connection connect the USB or Ethernet cable to the printer EZ NOTE If you are using a computer with Mac OS X add the printer to the print queue Click System Preferences in the Dock click Print amp Fax or Print amp Scan in the Hardware section click and then select the printer 126 Network setup Test the wireless connection Print the wireless test page for information about the printer s wireless connection The wireless test page provides information about the printer s status hardware MAC address and IP address If the printer is connected to a network the test page displays details about the network settings To print the wireless test page 1 On the printer control panel touch right arrow touch Setup and then touch Network 2 Touch Wireless and then touch Print Wireless Network Test Gui
97. h quality multifunction paper It is suitable for copies drafts memos and other everyday documents It features ColorLok Technology for less smearing bolder blacks and vivid colors HP Office Recycled Paper HP Office Recycled Paper is a high quality multifunction paper made with 30 recycled fiber It features ColorLok Technology for less smearing bolder blacks and vivid colors To order HP papers and other supplies go to www hp com Go to Shop for Products and Services and select Ink toner and paper EY NOTE At this time some portions of the HP website are available in English only Recommended papers for photo printing For the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing Depending on your country region some of these papers might not be available Depending on your country region some of these papers might not be available HP Premium Plus Photo Paper HP s best photo paper is heavyweight for producing professional quality photos Features an instant dry finish for easy handling without smudging It resists water smears fingerprints and humidity It is available in several sizes including A4 8 5 x 11 inch 10 x 15 cm 4 x 6 inch 13 x 18 cm 5 x 7 inch and two finishes glossy or soft gloss satin matte It is acid free for longer lasting documents HP Advanced Photo Paper This thick photo paper features an in
98. han one firewall enabled at the same time on your computer An example would be having both the Windows firewall provided by the operating system and a 3rd party firewall enabled at the same time Having more than one firewall enabled at the same time will not make your computer any safer and may cause problems For more information about using your printer with personal firewall software visit www hp com go wirelessprinting and then click Firewall Help in the Need Help Troubleshooting section The Firewall Help section also includes workarounds for known issues with some firewalls EY NOTE At this time some portions of this site are not available in all languages Solve printer management problems X TIP You can visit the HP online support website at www hp com support for information and utilities that can help you correct many common printer problems This section provides solutions to common problems that involve managing the printer This section contains the following topic Embedded web server cannot be opened EY NOTE To use the embedded EWS the printer must be connected to a network using either an Ethernet or a wireless connection You cannot use the embedded web server if the printer is connected to a computer with a USB cable Embedded web server cannot be opened Check your network setup Make sure you are not using a phone cord or a crossover cable to connect the printer to the network
99. harge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software Third party licenses 109 Appendix A THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE LICENSE hmac sha2 bsd nos_crypto HMAC SHA 224 256 384 512 implementation Last update 06 15 2005 Issue date 06 15 2005 Copyright C 2005 Olivier Gay olivier gay a3 epfl ch All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notic
100. hase agreement Those rights are not In any way a ected by this HP Limited Warranty 88 Technical information Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printer This warranty does not cover HP ink products that have been refilled remanufactured refurbished misused or tampered with During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached The end of warranty date in YYYY MM format may be found on the product as indicated Warranty information 89 Appendix A Printer specifications This section contains the following topics e Physical specifications Product features and capacities e Processor and memory specifications System requirements Network protocol specifications Embedded web server specifications Paper specifications e Print specifications Web Services specifications HP website specifications Environmental specifications Electrical specifications e Acoustic emission specifications Memory device specifications Physical specifications Printer size width x height x depth 494 x 238 x 460 mm 19 5 x 9 4 x 18 1 inches With Tray 2 Adds 82 mm 3 2 inches to the height of the printer Printer weight The printer weight does not include printing supplies or Tray 2 8 58 kg 17 9 Ib With Tray
101. he Council A chemical information report for this product can be found at www hp com go reach Battery information This section contains the following topics e Battery disposal in the Netherlands e Battery disposal in Taiwan e California Perchlorate Material Notice Battery disposal in the Netherlands AL Batter niet Da HP Product bewod oon l hiummongonese diosida 2 waggoaian maar x basar Deze beind zich op de hootdprin plaas inleveren als KOA Wonneer deze bodHerij leag is moct deca volgens de galdande ragok worden afgevosrd Battery disposal in Taiwan BEAK G9 Please recycle waste batteries Environmental product stewardship program 107 Appendix A California Perchlorate Material Notice Collfornla Perchlorate Material Notice Perchlorate material special handing may apple See This products real time clock battery or coin cell battery mey contain perchlorate and may require special handling when recycled or disposed of in California RoHS notices China only Toxic and hazardous substance table ES HER HMAF ADELA 0 MARDI MAPFRE SMT SIT 11363 2006 HAM X M BHEMMNE HAREPH HURSLNASAREE ARE TSI 11363 2008 HH 2 FRREMRHSSRRRRTH RENTAR ARGS DEREAT AAN am Restriction of hazardous substance Ukraine TeXHMHMM pernamenT WoO C MEMEHHA EMO PHOTO HH Hebe3ane4HHAX peuoBmH YKkpa Ha C nansaren sipmosinos sora Teora PErNOEHTy Wao D EHH BAEODACTORAN BEG HESSEN PEY
102. iagnostic tasks Embedded web server 131 Appendix D ePrint Displays the status of ePrint connection Ink Level Status Displays ink level status Manage Useful links for managing the HP EWS Wireless Network Status Displays wireless 802 11 status Wired Network Status Displays wired 802 3 status Setup Displays setup options Custom Shortcut Customize quick links to be added as shortcut Support Links to Hewlett Packard s support Web site ES NOTE Not all of the above items are visible by default Use the Personalize this page button to show or hide the items of your choice NOTE Settings for this page are automatically saved in the Web browser s cookies If the Web browser s cookies are deleted these settings are lost Use the HP Web Services tab to configure and enable HP Web Services for this product You must enable HP Web Services to use the HP ePrint feature Use the Network tab to configure and secure network settings for the product when it is connected to an IP based network This tab does not display if the product is connected to other types of networks Tools tab Product Information e Printer Information Find basic device information such as serial number name and firmware version o Ink Gauge See estimated ink levels ink cartridge part numbers and estimated printable pages remaining for each cartridge o Ink Settings Change the threshold at which the printer provide
103. ichistald om Bildschinmarbeitsplatz vorgasahen Lim sitrande Rofosionon om Gildschirmarbaitsolot ze vermeidan dart disses Produkt macht im wnmitoalboran Gosichislald plotriort warden Regulatory information for wireless products This section contains the following regulatory information pertaining to wireless products Exposure to radio frequency radiation Notice to users in Brazil Notice to users in Canada Notice to users in Taiwan Notice to users in Mexico Notice to users in Japan Exposure to radio frequency radiation Exposure to radio frequency radiation Coutlon Tho rodiadad output power of this device is for balow he POS radio frequency exposure limits Mowerthaless the device shall be used in such a mannar that the potential for human conoc during normal operation is minimized This product and ony oteched extemal onfanna if supported shall ba placed in such o mannar to minimize the potential for human contact during normal operation In order fo avoid the possibilty of exceeding he POS radio frequency exposure limits human proximite to the antenna shall mo be less hon 20 cm 8 inches during normal operation Notice to users in Brazil Aviso aos usuarios no Brasil Esto equipomento opera em co ter secunddrio isto 4 nfo tem diraito 4 protog o contra indarlar ncia prejudicial masmo de estoc as do mesmo tipo a n o pode causar indarlarin da a sidomos operando am carior prim no Res AMATEL 282
104. idge is still under warranty contact HP support for service or replacement For more information about ink cartridge warranty see Ink cartridge warranty information If the problem persists after you replace the cartridge contact HP support For more information see HP support Paper Mismatch The paper size or type selected in the printer driver does not match the paper loaded in the printer Make sure that the correct paper is loaded in the printer and then print the document again For more information see Load paper El NOTE If the paper loaded in the printer is the correct size change the selected paper size in the printer driver and then print the document again 138 Errors Windows The cartridge cradle cannot move Something is blocking the ink cartridge cradle the part of the printer that holds the ink cartridges To clear the obstruction press Y Power button to turn off the printer and then check the printer for jams For more information see Clear jams Paper Jam Paper has become jammed in the printer Before you try to clear the jam check the following Make sure that you have loaded paper that meets specifications and is not wrinkled folded or damaged For more information see Paper specifications Make sure that the printer is clean For more information see Maintain the printer Make sure that the trays are loaded correctly and are not too full For more information see Load paper
105. idges returned to HP s free return and recycling program HP Planet Partners www hp com hpinfo globalcitizenship environment recycle The memory chips from this sampling are read and studied in order to improve future HP printers HP partners who assist in recycling this cartridge might have access to this data as well Any third party possessing the cartridge might have access to the anonymous information on the memory chip If you prefer to not allow access to this information you can render the chip inoperable However after you render the memory chip inoperable the cartridge cannot be used in an HP printer If you are concerned about providing this anonymous information you can make this information inaccessible by turning off the memory chip s ability to collect the printer s usage information To disable the usage information function 1 On the printer control panel touch right arrow and then touch Setup 2 Select Preferences and then select Cartridge Chip Information 3 Touch OK to turn off usage information collection EY NOTE To re enable the usage information function restore the factory defaults NOTE You can continue to use the cartridge in the HP printer if you turn off the memory chip s ability to collect the printer s usage information Anonymous Usage Information Storage 49 Solve a problem The information in this section suggests solutions to common problems If your printer is not oper
106. ing You can find the cartridge number in the following places In the embedded web server by clicking the Tools tab and then under Product Information clicking Ink Gauge For more information see Embedded web server On the printer status report see Understand the Printer Status Report On the label of the ink cartridge you are replacing On a sticker inside the printer ZA CAUTION The Setup ink cartridge that comes with the printer is not available for separate purchase Check for the correct cartridge number through the EWS on the printer status report or on the sticker inside the printer 118 HP supplies and accessories El NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace cartridges until prompted to do so HP paper To order paper such as HP Premium Paper go to www hp com TECHNOLOGY HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality and produce documents with crisp vivid color bolder blacks and that dry faster than ordinary plain papers Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufactur
107. ing an Ethernet cable turns off the printer s wireless capabilities Step 2 Restart components of the wireless network Turn off the router and the printer and then turn them back on in this order router first and then the printer If you still are unable to connect turn off the router printer and your computer Sometimes turning off the power and then turning it back on recovers from a network communication issue Step 3 Run the Print Wireless Network Test For wireless networking issues run the Print Wireless Network Test If a problem is detected the printed test report includes recommendations that might help solve the problem X TIP If the Print Wireless Network Test indicates the signal is weak try moving the printer closer to the wireless router To print a wireless network test page 1 Touch right arrow touch Setup and then touch Network 2 Touch down arrow and then select Print Wireless Test Report Advanced wireless troubleshooting If you have tried the suggestions provided in Basic wireless troubleshooting and are still unable to connect to your printer to the wireless network try the following suggestions in the order presented e Step 1 Make sure your computer is connected to your network Step 2 Make sure that the printer is connected to your network Step 3 Make sure your computer is not connected to your network over a Virtual Private Network VPN Step 4 Make sure
108. int on special or custom size paper Mac OS X 34 Set up custom sizes Mac OS X su 34 A ane Re Sep ag ee eG da gee en es en en nr et 35 HP Wireless Directa cita tai 35 Turn on HP wireless direct printing 36 Print from a wireless capable mobile device 36 Print from a wireless capable computer 36 Print from a wireless capable computer Windows 37 Print from a wireless capable computer Mac OS X 37 Print on both sides duplexing ss 37 View Print Resol tionS ciar as 39 Web Services What are Web Services Pino aaa 40 LEA Ed LE PRE PR E RE E T 40 Printer APPS MAUR oe ie Rene id e das 40 Set up Web Services eee 41 Set up Web Services using the HP printer software 41 Set up Web Services using the printer s control panel 41 Set up Web Services using the embedded web server 42 Use Web SeIVICOS cio A A td 42 HP Print 8er aus note ME O een 42 Printusing HP Pri ciao nan eatin mm ne ein na 43 Find the printer s email address 43 Turn off HP ero odian 43 Printer APPS A A seize ie mt ay 43 Use Printer Apps nent o ad 43 Manage Printer APPS tinca iria 44 Turn Off Printer APPS coi iio o E 44 Remove WebServices ainsi did 44 Work with ink cartridges Information on ink cartridges and the printhead 45
109. is being accessed can damage files on the card You can safely remove a card only when the photo light is not blinking Also never insert more than one memory card at a time as this can also damage files on the memory cards EY NOTE The printer does not support encrypted memory cards 20 Get started For more information on the supported memory cards see Memory device specifications To connect a storage device 1 Ifyou are connecting a digital camera change the USB mode of the camera to storage mode and then connect one end of the USB cable to the camera EY NOTE Different cameras use different terms to describe the storage mode For instance some cameras have a digital camera setting and a disk drive setting In this instance the disk drive setting is the storage mode setting If storage mode does not work on your camera you might need to upgrade the camera firmware For more information see the documentation that came with the camera 2 Insertthe USB storage device or the other end ofthe camera s USB cable to the USB port on the front of the printer EY NOTE If your USB device does not fit into this port due to size limitations or if the connector on the device is shorter than 11 mm 0 43 in you will need to purchase a USB extension cable in order to use your device with this port For more information on supported USB devices see Memory card specifications Install the accessories This section contains
110. isted in the To line of the email message If other email addresses are listed in the To line the attachments you are sending might not print Make sure you are sending documents that meet the HP ePrint requirements For more information see Web Services specifications If your network uses proxy settings when connecting to the Internet make sure the proxy settings you are entering are valid o Check the settings being used by the Web browser you are using such as Internet Explorer Firefox or Safari Check with the IT administrator or person who set up your firewall If the proxy settings used by your firewall have changed you must update these settings in either the printer s control panel If these settings are not updated you will not be able to use Web Services For more information see Set up Web Services using the printer s control panel TIP For additional help on setting up and using Web Services visit HP Connected www hpconnected com Solve a problem Solve problems using HP websites If you are having problems using HP websites from your computer check the following Make sure the computer that you are using is connected to the Internet Make sure the web browser meets the minimum system requirements For more information see HP website specifications If your web browser uses any proxy settings to connect to the Internet try turning off these settings For more information
111. it can be found If you are using the HP software on a computer running Windows and cannot find the printer during installation and you know the printer is on the network or if you have already successfully installed HP software and experience problems check the following Ifyou have just installed the HP software try turning off your computer and the printer and then turning them both on again e Keep your security software up to date Many security software vendors provide updates that correct known issues and provide the latest defenses against new security threats 72 Solve a problem e If your firewall has High Medium or Low security settings use the Medium setting when your computer is connected to your network If you have changed any firewall settings from default try going back to the default setting e If your firewall has a setting called trusted zone use this setting when your computer is connected to your network If your firewall has a setting to not show alert messages you should disable this When installing the HP software and using the HP printer you may see alert messages from your firewall software that provide options to allow permit or unblock You should allow any HP software that causes an alert Also ifthe alert has a remember this action or create a rule for this selection select it This is how the firewall learns what can be trusted on your network Do not have more t
112. ite provides links to white papers and FAQ documents about security features and may include information about additional security features that are not contained in this document Assign an administrator password in the embedded web server The embedded web server allows you to assign an administrator password so that unauthorized users cannot change product configuration settings in the embedded web server When the admin password is assigned and applied you must enter the password to make any configuration changes that are done through the embedded web server If you change an existing password you must first enter that password You can also remove the password by entering the existing password and then deleting the assigned password Control panel lock The embedded web server allows the ability to lock certain features on the product s control panel to prevent unauthorized use Once the control panel lock is enabled certain control panel configuration features cannot be changed from the control panel The control panel lock setting itself can also be secured This is accomplished by setting the embedded web server administrator password Once the embedded web server administrator password is set the admin password must be entered when accessing the control panel lock enable disable setting Disable unused protocols and services The embedded web server allows the ability to disable unused protocols and services These protocol and services
113. ize paper set the size in the application before printing the document If not set the size in the printer driver You might need to reformat existing documents to print them correctly on custom size paper Use only custom size paper that is supported by the printer For more information see Paper specifications 23 NOTE Defining custom size paper sizes is only available in the HP printing software in Mac OS X Follow the instructions for your operating system e Print on special or custom size paper Windows e Print on special or custom size paper Mac OS X Setup custom sizes Mac OS X Print on special or custom size paper Windows 1 Load the appropriate paper in the tray For more information see Load paper 2 On the File menu in your software application click Print 3 Make sure the printer you want to use is selected 4 Tochange settings click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 On the Paper Quality tab click the Custom button 6 Name the custom size and define the size of the paper on the Custom Paper Size screen 999 EY NOTE The custome paper size you just defined will not be available until you exit and re enter the Printing Preferences Properties Print on special and custom size paper 33 Chapter 2 Click the Paper Qu
114. k the accessory that you want to turn on click Installed from the drop down menu and then click OK To turn on accessories Mac OS X Mac OS X automatically turns on all accessories in the printer driver when you install the printer software If you add a new accessory later follow these steps 1 Open the System Preferences and then select Print amp Fax or Print 8 Scan 2 Select the printer from list of printers and then click Options amp Supplies 3 Click the Driver tab 4 Select the options you want to install and then click OK 24 Get started Maintain the printer This section provides instructions for keeping the printer in top working condition Perform these maintenance procedures as necessary e Clean the exterior Clean the exterior A WARNING Before cleaning the printer turn the printer off by pressing the D Power button and unplug the power cord from the electrical socket Use a soft damp lint free cloth to wipe dust smudges and stains off of the case Keep fluids away from the interior of the printer as well as from the printer control panel Update the printer HP is always working to improve the performance ofits printers and bring you the latest features If the printer is connected to a network and Web Services has been enabled you can check for and install printer updates To update the printer use one of the following methods Update the printer using the embedded web server
115. lems using Web Services Solve problems using HP websites Solve problems using Web Services and HP websites 63 Chapter 5 Solve problems using Web Services 64 If you are having problems using Web Services such as HP ePrint and Printer Apps check the following Make sure the printer is connected to the Internet using an Ethernet or wireless connection EY NOTE You cannot use these web features if the printer is connected using a USB cable Make sure the latest product updates have been installed on the printer For more information see Update the printer Make sure Web Services is enabled on the printer For more information see Set up Web Services using the printer s control panel Make sure the network hub switch or router is turned on and working correctly If you are connecting the printer using an Ethernet cable make sure you are not connecting the printer using a phone cord or a crossover cable to connect the printer to the network and that the Ethernet cable is securely connected to the printer For more information see Solve Ethernet network problems If you are connecting the printer using a wireless connection make sure the wireless network is functioning properly For more information see Solve wireless problems If you are using HP ePrint check the following o o Make sure the printer s email address is correct Make sure that the printer s email address is the only address l
116. licking OK the connection to the EWS might be temporarily disrupted for a short period of time If the IP address was unchanged the EWS connection will be enabled again However if the IP address was changed use the new IP address to open the EWS Change the priority of firewall rules To change the priority in which a firewall rule is used complete the following steps 1 Open the embedded web server For more information see Embedded web server 2 Click the Settings tab click Firewall Rules Priority 3 Select the priority in which you want the rule to be used from the Rule Precedence list with 10 having the highest priority and 1 having the lowest priority 4 Click Apply Change firewall options To change firewall options for the printer complete the following steps 1 Open the embedded web server For more information see Embedded web server 2 Click the Settings tab click Firewall Options 3 Change any settings and then click Apply E NOTE After clicking Apply the connection to the EWS might be temporarily disrupted for a short period of time If the IP address was unchanged the EWS connection will be enabled again However if the IP address was changed use the new IP address to open the EWS Reset firewall settings To reset the firewall settings to the factory defaults restore the printer s network settings For more information see Reset network settings Limitations to rules templates
117. lity For more information see HP Utility Mac OS X 2 Inthe Information And Support section click Align Printhead 3 Click Align and then follow the on screen instructions To align the printhead from the embedded web server EWS 1 Open the EWS For more information see To open the embedded web server 2 Click the Tools tab and then click Print Quality Toolbox in the Utilities section 3 Click Align Printer and follow the on screen instructions Reinstall the printhead EY NOTE This procedure should only be performed when a Missing or Failed Printhead message has been seen and the printer has first been turned off and then back on to try to resolve the message If the message persists try this procedure To reinstall the printhead 1 Make sure that the printer is turned on 2 Open the ink cartridge access door 80 Solve a problem 3 Lift the latch handle on the print carriage Printhead maintenance 81 Chapter 5 6 Carefully lower the latch hanale EY NOTE Make sure you lower the latch handle before reinserting the ink cartridges Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing The latch must remain down in order to correctly install the ink cartridges 7 Close the ink cartridge access door Understand the network configuration page If the printer is connected to a network you can print a network configuration page to view the ne
118. load the tray For more information see Load paper Load paper This section provides instructions for loading media into the printer and contains the following topics e Load standard size paper e Load envelopes Load cards and photo paper e Load custom size paper Load standard size paper Use these instructions to load standard paper 1 Pull out Tray 1 16 Get started 2 Insert the media print side down in the center of the tray Make sure the stack of media aligns with the line on the width guide and is not higher than the paper stack line on the guide EY NOTE Do not load paper while the printer is printing 3 Slide the paper guides in the tray to adjust them for the media size that you have loaded and then reinsert the tray EY NOTE To load legal size paper press the blue latch at the bottom left of the input tray and fully extend the tray 4 Pull out the extension on the output tray Load envelopes Use these instructions to load an envelope 1 Pull out Tray 1 Load paper 17 Chapter 1 2 Insert the envelopes print side down and load according to the graphic Make sure the stack of envelopes does not exceed the line marking in the tray i EY NOTE Do not load paper while the printer is printing 3 Slide the paper guides in the tray to adjust them for the media size that you have loaded and then reinsert the tray 4 Pull out the extension on the output tra
119. mation see Turn the printer off o Make sure you leave the ink cartridges and printhead installed o The printer must be transported sitting flat it should not be placed on its side back front or top Related topics Check the estimated ink levels Printhead maintenance Work with ink cartridges 45 Chapter 4 Check the estimated ink levels You can check the estimated ink levels from the printer software or from the printer control panel For information about using these tools see Printer management tools and Use the printer control panel You can also print the Printer Status page to view this information see Understand the Printer Status Report EY NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge available to avoid possible printing delays You do not have to replace the cartridges until you are prompted to do so NOTE If you have installed a refilled or remanufactured cartridge or a cartridge that has been used in another printer the ink level indicator might be inaccurate or unavailable NOTE Ink from the cartridges is used in the printing process in a number of different ways including in the initialization process which prepares the printer and cartridges for printing and in printhead servicing which keeps print nozzles clear and ink flowing smoothly In addition some residual ink is le
120. message might not have enough ink to complete one time startup processes Solution Install new cartridges or click OK to use installed cartridges If startup cannot complete with installed cartridges new cartridges will be needed For information on how to install new cartridges see Replace the ink cartridges Incompatible ink cartridges The ink cartridge is not compatible with your printer Solution Remove this cartridge immediately and replace with a compatible ink cartridge For information about how to install new cartridges see Replace the ink cartridges Ink sensor warning The ink sensor is reporting an unexpected condition This could be caused by the cartridge or the sensor may have failed If the sensor has failed it can no longer sense when your cartridges are very low on ink Printing with an empty cartridge will cause air to enter the ink system which causes poor print quality Significant amounts of ink will be used up to recover from this condition which will deplete much of the ink supply for all cartridges 140 Errors Windows Solution Click OK to continue printing or replace the cartridge For information about how to install new cartridges see Replace the ink cartridges Problem with printer preparation The printer clock has failed and ink preparation may not be complete The estimated Ink Level gauge might be inaccurate Solution Check the print quality of your print job If it is not satisfa
121. n otherwise the HP software provided with the printer might not be installed correctly To resolve this uninstall the HP software completely and then reinstall the HP software For more information see Uninstall and reinstall the HP software Check the cable connections Make sure both ends of the USB cable or Ethernet cable are secure e Ifthe printer is connected to a network check the following o Check the Link light on the back of the printer o Make sure you are not using a phone cord to connect the printer Check any personal firewall software installed on the computer The personal software firewall is a security program that protects a computer from intrusion However the firewall might block communication between the computer and the printer If there is a problem communicating with the printer try temporarily disabling the firewall If the problem persists the firewall is not the source of the communication problem Re enable the firewall The printer prints slowly Try the following solutions if the printer is printing very slowly e Solution 1 Use a lower print quality setting Solution 2 Check the ink levels e Solution 3 Contact HP support Solution 1 Use a lower print quality setting Solution Check the print quality setting Best and Maximum dpi provide the best quality but are slower than Normal or Draft Draft provides the fastest print speed Cause The print quality was set to a high setting
122. n RAM 128 MB Flash System requirements Software and system requirements are located in the Readme file ES NOTE For the most current information about supported operating systems and system requirements visit www hp com support Network protocol specifications Network protocol specifications are located in the Readme file 223 EY NOTE For the most current information about supported operating systems and system requirements visit www hp com support Embedded web server specifications Requirements A TCP IP based network IPX SPX based networks are not supported A web browser either Microsoft Internet Explorer 7 0 or higher Mozilla Firefox 3 0 or higher Safari 3 0 or higher or Google Chrome 5 0 or higher A network connection you cannot use the embedded web server connected directly to a computer with a USB cable An Internet connection required for some features El NOTE You can open the embedded web server without being connected to the Internet However some features are not available NOTE The embedded web server must be on the same side of a firewall as the printer Printer specifications 91 Appendix A Paper specifications Use these tables to determine the correct media to use with your printer and determine what features work with your media Understand specifications for supported paper Set minimum margins Guidelines for printing on both sides of a page
123. nada Afin de r duire le brouillage radio lectrique potentiel pour d autres utilisateurs le type d antenne et son gain doivent tre choisis de mani re ce que la puissance isotrope rayonn e quivalente p i r e ne d passe pas celle n cessaire une communication r ussie Cet appareil est conforme aux normes RSS exemptes de licence d Industrie Canada Son fonctionnement d pend des deux conditions suivantes 1 cet appareil ne doit pas provoquer d interf rences nuisibles et 2 doit accepter toutes interf rences re ues y AVERTISSEMENT relatif l exposition aux radiofr quences La puissance de rayonnement de cet appareil se trouve sous les limites d exposition de radiofr quences d Industrie Canada N anmoins cet appareil doit tre utilis de telle sorte qu il soit mis en contact le moins possible avec le corps humain Afin d viter le d passement ventuel des limites d exposition aux radiofr quences d Industrie Canada il est recommand de maintenir une distance de plus de 20 cm entre les antennes et l utilisateur Notice to users in Taiwan COFRE E HR E PADSREE RT AER e PFA tee ERT eR eRe IR HERE EM RRR Te Regulatory information compris des interf rences pouvant provoquer un fonctionnement non souhait de l appareil HATERSAZ EDEN FST LA Re aa Tae ee Enh LATA ATREA ARATE MI HA SAAM HOMME ARABIA CDSFRARRASR SAAR 103 Appendix A Notice to users in Mexico Aviso para
124. nd off 120 Change advanced network settings 120 Setlink Speed une MAN alah ea OUR ee Sn et D RTE A 121 View IP S ttingS 2558 85e E E E ATE 121 Change IP settings patent free An ne AT e Vad eM eed 121 Configure the printer s firewall settings 121 Creating and using firewall rules 121 Reset netWwork settings 8 iieii dali 123 Set up the printer for wireless communication rra 123 Before YOU DEN A ee eed 123 Set up the printer on your wireless network nr ncrnnnnn nos 124 Set up the printer using the HP printer software 124 Set up the printer using the Wireless Setup Wizard 124 Set up the printer using WiFi Protected Setup WPS 125 Set up the printer using the embedded web server EWS 125 Change the Connection type sise 126 Test the wireless connection 127 Guidelines for ensuring wireless network security 127 Overview of security settings 127 Add hardware addresses to a wireless router MAC filtering 127 Other wireless security guidelines 128 Guidelines for reducing interference on a wireless network oonccconnnnnncnnnoccccconnannnnnnana non 128 Uninstall and reinstall the HP software 128 WIRGOWS aeie cti a a 129 MacOS Xi be aan tada 129 D Printer management tools Toolbox WINdOWS ii eros 130 AP Utility Mac OS Decio tdi 130 Embedded Web Server trenle enei deta 130 ADO E COOKI
125. nthead 78 right navigation button 11 S scanner glass locating 9 Secure Digital memory card insert 20 security wireless communication 127 serial number 77 settings network 120 Setup 12 shipping environment specifications 97 skew troubleshoot print 63 software accessories settings 24 warranty 88 144 sound pressure 97 specifications acoustic emissions 97 electrical 97 operating environment 96 paper 92 physical 90 processor and memory 91 shipping environment 97 system requirements 91 status network configuration page 82 printer status report 77 status icons 12 storage devices USB flash drives supported 97 supplies ordering online 118 printer status report 77 yields 90 support 50 system requirements 91 T technical information memory card specifications 97 temperature specifications 96 text troubleshoot 57 tray 1 capacity 94 media sizes supported 92 paper types and weights supported 94 tray 2 capacity 94 installation 22 load media 22 media sizes supported 92 paper types and weights supported 94 turn on and off in driver 24 trays capacities 94 clear jams 84 installation tray 2 22 load paper 16 locating 9 locking 23 media sizes supported 92 paper guides illustration 9 paper types and weights supported 94 setting default 23 troubleshoot feeding 62 turn on and off in driver 24 troubleshoot blank pages printed 56 cut off pages incorrect text or graphics placement 57 embedded web server 73 fi
126. ntrol of IP addresses that are allowed access EA NOTE In addition to firewall protection at the network layer the printer also supports open secure sockets layer SSL standards at the transport layer for secure client server applications such as client server authentication or HTTPS web browsing For firewall operation on the printer you must configure a firewall policy to apply to specified IP traffic Firewall policy pages are accessed through the EWS and displayed by your web browser After a policy is configured it is not activated until you click Apply in the EWS Creating and using firewall rules Firewall rules allow you to control IP traffic Use firewall rules to allow or drop IP traffic based on IP addresses and services Enter up to ten rules each rule specifying the host addresses services and the action to take for those addresses and services Change advanced network settings 121 Appendix C This section contains the following topics e Create a firewall rule Change the priority of firewall rules Change firewall options Reset firewall settings Limitations to rules templates and services Create a firewall rule To create a firewall rule complete the following steps 1 Open the embedded web server For more information see Embedded web server 2 Click the Settings tab click Firewall Rules 3 Click New and then follow the onscreen instructions EA NOTE After c
127. nts Mac OS X 1 2 Load paper in the tray For more information see Load paper Depending on your application use one of the following procedures to select a paper size From Page Setup a From the File menu in your software application click Page Setup EY NOTE If you do not see a Page Setup menu item go to step 3 b Make sure the printer you want to use is selected in the Format For pop up menu c Select the paper size from the Paper Size pop up menu and then click OK OR From Print a From the File menu in your software application click Print b Make sure the printer you want to use is selected c Select the paper size from the Paper Size pop up menu if available On the Print dialog change the print settings for the option provided in the pop up menus as appropriate for your project EY NOTE If you do not see any options click the disclosure triangle next to the Printer pop up menu or click Show Details 4 Click Print to begin printing Print brochures Follow the instructions for your operating system including edge to edge brochures Print brochures Windows Print brochures Mac OS X EY NOTE This printer includes HP ePrint a free service from HP that allows you to 28 Print print documents on your HP ePrint enabled printer anytime from any location and without any additional software or printer drivers For more information see HP ePrint Print brochures Wind
128. oject for use in the OpenSSL Toolkit http www openssl org 4 The names OpenSSL Toolkit and OpenSSL Project must not be used to endorse or promote products derived from this software without prior written permission For written permission please contact openssl core openssl org 5 Products derived from this software may not be called OpenSSL nor may OpenSSL appear in their names without prior written permission of the OpenSSL Project 6 Redistributions of any form whatsoever must retain the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS IS AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software written
129. on your printer touch Apps on the printer s control panel display and then touch the Print App you want to use For more information about individual Printer Apps visit www hpconnected com Use Web Services 43 Chapter 3 Manage Printer Apps You can manage your Printer Apps with HP Connected You can add configure or remove Printer Apps and set the order in which they appear on your printer s display EY NOTE To manage Printer Apps from HP Connected create an account on HP Connected and add your printer For more information see www hpconnected com Turn off Printer Apps To turn off Printer Apps complete the following steps 1 From the Home screen touch 0 HP ePrint and then touch Settings 2 Touch Apps and then touch Off 29 EY NOTE To remove all Web Services see Remove Web Services Remove Web Services To remove Web Services complete the following steps 1 5 On the printer s control panel display touch HP ePrint and then touch Settings 2 Touch Remove Web Services 44 Web Services Work with ink cartridges To ensure the best print quality from the printer you need to perform some simple maintenance procedures This section provides guidelines for handling the ink cartridges instructions for replacing the ink cartridges and aligning and cleaning the printhead This section contains the following topics Information on ink cartridges and the printhea
130. one of the following options e Off Turns printing in grayscale off Black Ink Only Uses black ink to print your photo in grayscale The gray shading is created by varying patterns of black dots which might result in a grainy image High Ink Only Uses all the available colors to print your photo in grayscale This creates smooth and natural shades of gray 5 Select any other print settings that you want and then click Print to begin printing Print photos from a memory device You can connect a USB storage device such as a keychain drive to the USB port on the front of the printer 32 Print For more information about using memory devices see Insert a memory device A CAUTION Attempting to remove a memory device while it is being accessed can damage files on the memory device You can safely remove a memory card only when the status light is not blinking To print selected photos EY NOTE This function is only available if the memory device does not contain Digital Print Order Format DPOF content 1 Connect your memory device to the USB port on the front of the printer The Select Option screen appears on the control panel display Touch Photo The Photo Menu screen appears Touch View amp Print The photos are displayed Follow the instructions on the control panel display to select edit or print the photos PON Print on special and custom size paper If your application supports custom s
131. ories 23 Chapter 1 The following table lists possible ways you can use the tray settings to meet your printing needs want to Follow these steps Load both trays with the same media and have Load media in Tray 1 and Tray 2 For more the printer pick media from one tray if the other information see Load paper one is empty Make sure tray lock is disabled Have both special media such as e Load special media in Tray 1 and plain transparencies or letterhead and plain paper paper in Tray 2 loaded in the trays Make sure the default tray is set to Tray 2 e Make sure tray lock is set to Tray 1 Load media in both trays but have the printer e Load media in Tray 1 and Tray 2 pick media from a specific tray first Make sure default tray is set to the appropriate tray To configure the trays 1 Make sure the printer is turned on 2 Touch right arrow touch Setup touch Preferences and then select Default Tray or Tray Lock 3 Click OK or Apply after changing the desired tray settings Turn on accessories in the printer driver To turn on accessories Windows To turn on accessories Mac OS X To turn on accessories Windows 1 Click Start and then click Printers or Printers and Faxes or Devices and Printers Or Click Start click Control Panel and then double click Printers 2 Right click the printer icon and then click Properties 3 Select the Device Settings tab Clic
132. ork over a Virtual Private Network VPN A Virtual Private Network VPN is a computer network that uses the Internet to provide a remote secure connection to an organization s network However most VPN services do not allow you to access local devices like your printer on your local network while your computer is connected to the VPN To connect to the printer disconnect from the VPN X TIP To use the printer while connected to the VPN you can connect the printer to your computer with a USB cable The printer uses its USB and network connections at the same time For more information contact your network administrator or the person who set up the wireless network Step 4 Make sure the printer is online and ready If you have the HP software installed you can check the printer s status from your computer to see if the printer is paused or offline preventing you from using it To check the printer s status follow the instructions for your operating system Windows 1 Click Start and then click Printers or Printers and Faxes or Devices and Printers Or Click Start click Control Panel and then double click Printers 2 If the printers on your computer are not being displayed in Details view click the View menu and then click Details 70 Solve a problem 3 Do one of the following depending on the printer status a Ifthe printer is Offline right click the printer and click Use Printer Online b If
133. ormation and utilities that can help you correct many common printer problems The printer cannot read photos on the memory device Check the memory device The memory device might be corrupt Solve memory device problems 65 Chapter 5 Solve Ethernet network problems Y TIP You can visit the HP online support website at www hp com support for information and utilities that can help you correct many common printer problems If you are unable to connect the printer to your Ethernet network perform one or more of the following tasks EY NOTE After correcting any of the following run the installation program again e General network troubleshooting General network troubleshooting If you are unable to install the HP software provided with the printer verify that All cable connections to the computer and the printer are secure The network is operational and the network hub switch or router is turned on All applications including virus protection programs spyware protection programs and firewalls are closed or disabled for computers running Windows The printer is installed on the same subnet as the computers that use the printer Solve wireless problems This section provides information about solving problems you might encounter when connecting the printer to your wireless network Follow these suggestions in order starting with those listed in the Basic wireless troubleshooting section If
134. ows NOTE To set print settings for all print jobs make the changes in the HP software Pon provided with the printer For more information on the HP software see Printer management tools Load paper in the tray For more information see Load paper On the File menu in your software application click Print Make sure the printer you want to use is selected To change settings click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Change the paper orientation on the Finishing tab and paper source paper type paper size and quality settings on the Paper Quality tab A To print in black and white click the Color tab and then select the Print in Grayscale option A To print an edge to edge brochure select one of the Edge to Edge paper sizes and from the Paper type drop down box select one of the supported brochure papers Click OK Click Print or OK to begin printing Print brochures Mac OS X 1 2 Load paper in the tray For more information see Load paper Depending on your application use one of the following procedures to select a paper size From Page Setup a From the File menu in your software application click Page Setup EY NOTE Ifyou do not see a Page Setup menu item go to step 3 b Make sure the printer you want to use is selected in the Format Fo
135. p up menu if available 3 On the Print dialog select the Orientation option EY NOTE If you do not see these options click the disclosure triangle next to the Printer pop up menu or click Show Details 4 Select any other print settings that you want and then click Print to begin printing Print photos Do not leave unused photo paper in the input tray The paper might start to curl which could impair the quality of your printout Photo paper should be flat before printing Follow the instructions for your operating system e Print photos on photo paper Windows e Print photos on photo paper Mac OS X Print photos from a memory device 3 NOTE This printer includes HP ePrint a free service from HP that allows you to print documents on your HP ePrint enabled printer anytime from any location and without any additional software or printer drivers For more information see HP ePrint Print photos on photo paper Windows 1 Load paper in the tray For more information see Load paper 2 On the File menu in your software application click Print 3 Make sure the printer you want to use is selected 4 To change settings click the option that opens the printer Properties dialog box Depending on your software application this option might be called Properties Options Printer Setup Printer or Preferences Print photos 31 Chapter 2 On the Paper Quality tab select the appropriate photo pa
136. page 60 digital cameras insert memory cards 20 double sided printing 37 driver accessories settings 24 warranty 88 duplexer clear jams 84 installation 21 media sizes supported 92 paper types and weights supported 94 turn on and off in driver 24 duty cycle 91 E electrical specifications 97 embedded web server about 130 opening 131 troubleshoot cannot be opened 73 envelopes sizes supported 92 tray supporting 94 environmental specifications 96 environmental sustainability program 105 EWS See embedded web server F Firewall configure 72 firewall settings 121 firewalls troubleshoot 54 fonts supported 91 G glass scanner locating 9 H head 78 Help 12 Hewlett Packard Company notices 3 HP software uninstall from Windows 129 HP Utility Mac OS X opening 130 humidity specifications 96 l ink cartridge access door locating 10 ink cartridges check ink levels 46 locating 10 ordering online 118 part numbers 77 118 replace 47 status 77 supported 90 tips 45 warranty 88 warranty expiration dates 77 yields 90 ink level icons 13 ink levels check 46 installation accessories 21 duplexer 21 hardware installation suggestions 74 HP software installation suggestions 75 tray 2 22 troubleshooting issues 74 IP address checking for printer 74 IP settings 121 Index J jams clear 84 paper 84 86 L language printer 90 91 lights control panel 11 linefeed calibrate 79 link speed setting 121 load
137. per Recommended papers for printing If you want the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing 14 Get started Depending on your country region some of these papers might not be available HP Brochure Paper HP Professional Paper These papers are glossy coated or matte coated on both sides for two sided use They are the perfect choice for producing professional quality marketing materials such as brochures and mailers as well as business graphics for report covers and calendars HP Premium Presentation Paper HP Professional Paper These papers are heavy two sided matte papers perfect for presentation proposals reports and newsletters They are heavyweight for an impressive look and feel HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high contrast colors and sharp text It is opaque enough for two sided color usage with no showthrough which makes it ideal for newsletters reports and flyers lt features ColorLok Technology for less smearing bolder blacks and vivid colors HP Printing Paper HP Printing Paper is a high quality multifunction paper It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper It features ColorLok Technology for less smearing bolder blacks and vivid colors HP Office Paper HP Office Paper is a hig
138. per type from the Paper type drop down menu On the Paper Quality tab select Best from the Print Quality drop down menu To print in black and white click the Color tab and then select the Print in Grayscale option Click OK and then click Print or OK to begin printing Print photos on photo paper Mac OS X 1 2 Load paper in the tray For more information see Load paper Depending on your application use one of the following procedures to select a paper size From Page Setup a From the File menu in your software application click Page Setup EY NOTE If you do not see a Page Setup menu item go to step 3 b Make sure the printer you want to use is selected in the Format For pop up menu c Select the paper size from the Paper Size pop up menu and then click OK OR From Print a From the File menu in your software application click Print b Make sure the printer you want to use is selected c Select the paper size from the Paper Size pop up menu if available On the Print dialog click Color Quality Option from the pop up menu and then select the following settings Media Type The appropriate photo paper type Print Quality Draft Normal or Best EY NOTE If you do not see these options click the disclosure triangle next to the Printer pop up menu or click Show Details To print the photo in black and white click Grayscale from the Print Color as Gray pop up menu and then select
139. pgrade problem The supply upgrade was not successful The cartridges listed in the message can still be used in this printer Replace the Supply Upgrade cartridge For more information see Replace the ink cartridges Counterfeit Cartridge Advisory The installed cartridge is not a new genuine HP cartridge Contact the store where this cartridge was purchased To report suspected fraud visit HP at www hp com go anticounterfeit To continue using the cartridge click Continue Use SETUP cartridges When you first setup the printer you must install the cartridges that shipped in the box with the printer These cartridges are labeled SETUP and they calibrate your printer before the first print job Failure to install the SETUP cartridges during the initial product setup causes an error If you installed a set of regular cartridges remove them and install the SETUP cartridges to complete printer setup After printer setup is complete the printer can use regular cartridges if you still receive error messages and the printer cannot complete ink system initialization contact HP support For more information see HP support Click here to go online for more information Do not use SETUP cartridges New SETUP cartridges cannot be installed after the printer has been initialized Install regular replacement cartridges For more information see Replace the ink cartridges Not enough ink at startup The used cartridges listed in the
140. pplication click Page Setup and then make sure the printer you want to use is selected in the Format For pop up menu OR From the File menu in your software application click Print and then make sure the printer you want to use is selected Select Manage Custom Sizes in the Paper Size pop up menu EY NOTE If you do not see these options in the Print dialog click the disclosure triangle next to the Printer pop up menu or click Show Details Click the on the left side of the screen double click Untitled and type a name for the new custom size 5 In the Width and Height boxes type the dimensions and then set the margins if you want to customize them 6 Click OK HP ePrint With HP ePrint you can print from email connected mobile phones netbooks other mobile devices or traditional desktop email clients anywhere anytime Using your mobile device service and the printer s Web Services you can print documents to a printer that could be sitting next to you or sitting thousands of miles away To use the HP ePrint service you need to have the following components An HP ePrint enabled printer that is connected to the Internet either using an Ethernet cable or wireless connection A device that has a functioning email capability Follow the instructions on the printer s control panel to enable and set up the printer s Web Services For more information see www hpconnected com HP Wireless Dire
141. printer location and length of USB cable High electromagnetic fields such as those generated by USB cables can sometimes cause slight distortions to printouts Move the printer away from the source of the electromagnetic fields Also itis recommended that you use a USB cable that is less than 3 meters 9 8 feet long to minimize the effects of these electromagnetic fields If the above solutions do not work the problem may be caused by the inability of the application to interpret print settings correctly See the release notes for known software conflicts refer to the application s documentation or contact the software manufacturer for specific help Print quality troubleshooting Try the solutions in this section to resolve print quality problems in your printout X TIP You can visit the HP online support website at www hp com support for information and utilities that can help you correct many common printer problems Solution 1 Make sure you are using genuine HP ink cartridges Solution 2 Check the ink levels Solution 3 Check the paper loaded in the input tray Solution 4 Check the paper type Solution 5 Check the print settings e Solution 6 Print and evaluate a print quality report e Solution 7 Contact HP support Print quality troubleshooting 57 Chapter 5 Solution 1 Make sure you are using genuine HP ink cartridges Solution Check to see if your ink cartridges are genuine HP
142. ption Standard AES AES is defined in counter cipher block chaining mode CCM and supports the Independent Basic Service Set IBSS to enable security between client workstations operating connected wirelessly without a wireless router such as a Linksys wireless router or Apple AirPort Base Station Add hardware addresses to a wireless router MAC filtering MAC filtering is a security feature in which a wireless router or wireless access point is configured with a list of hardware addresses also called MAC addresses of devices that are allowed to gain access to the network through the router If the router filters hardware addresses then the printer s hardware address must be added to the router s list of accepted hardware addresses If the router does not have the hardware address of a printer attempting to access the network the router denies the printer access to the network ZA CAUTION This method is not recommended however because your MAC addresses can easily be read and falsified by unwanted users outside your network Set up the printer for wireless communication 127 Appendix C To add hardware addresses to a wireless router or wireless access point 1 Print the network configuration page and then locate the printer s hardware address For more information see Understand the network configuration page E NOTE The printer maintains separate hardware addresses for the Ethernet connection and for wireles
143. r mora of the following measures Reorent or ralocate the receiving ar enna Increase the separation bobecon the equipment and ihe receiver Connect the equipement into on culot on a circuit diferent from ihat do which the recerear 15 Conn Consul the dolar o an experienced radio TY technician for help For hurtnar information conrod Manager of Corporate Product Raqulotions Herwlet Pockard Company 2000 Hanavar Siro Palo Abo Ca 94304 650 2571501 Modifications part 15 21 Tho FOC requires the user do be notified that any changes or moditicofions moda to this device that ore mot axpresshy approved by HP may void the user s authority do operate the equipment This device complies with Port 15 of ihe FOC Rules Operation is subject to the following two conditions I this device moy not couse hormbul interfarenca and 2 this device must cooep ony interference received including interderence that may couse undesired oparo hon Regulatory information 99 Appendix A Notice to users in Korea 017121 A4HBD 2E PARTE El 717124 BBA ABRE 2 SSR o Baz PSS venu LEAS a Soe VCCI Class B compliance statement for users in Japan meld OARS CT Comets Et CHAPS Ce SBE LEL OETA CORA Sates LEY 3 EMAIL CPA ena EA CE MHUET ANGERS ICE EL ORJE ELLE FE VCCIB Notice to users in Japan about the power cord Bit ARANA FABLE Rmn EERTEGS HORMTCRRHRECA Noise emission statement for Germany
144. r pop up menu c Select the paper size from the Paper Size pop up menu and then click OK OR From Print a From the File menu in your software application click Print b Make sure the printer you want to use is selected c Select the paper size from the Paper Size pop up menu if available From the File menu in your software application click Print Print brochures 29 Chapter 2 4 Onthe Print dialog click Color Quality Option from the pop up menu and then select the following settings Media Type The appropriate brochure paper type Print Quality Draft Normal or Best EY NOTE If you do not see these options click the disclosure triangle next to the Printer pop up menu or click Show Details 5 Select any other print settings that you want and then click Print to begin printing Print on envelopes Avoid envelopes with the following characteristics e Very slick finish e Self stick adhesives clasps or windows e Thick irregular or curled edges Areas that are wrinkled torn or otherwise damaged Make sure the folds of envelopes you load in the printer are sharply creased 999 EY NOTE For more information about printing on envelopes see the documentation available with the software program you are using Follow the instructions for your operating system e Print on envelopes Windows Print on envelopes Mac OS X Print on envelopes Windows 1 Load envelopes print
145. radio on and off The wireless radio is on by default as indicated by the blue light on the front of the printer In order to stay connected to a wireless network the radio must stay on However if your printer is connected to an Ethernet network or you have a USB connection the radio is turned off 1 Touch right arrow touch Setup and then touch Network 2 Touch Wireless and then touch On to turn on the radio or touch Off to turn off the radio For information about connecting the printer to a wireless network see Set up the printer for wireless communication If the Wireless Setup Wizard is used to connect the printer to a wireless network the radio is automatically turned on Change advanced network settings 120 ZA CAUTION Network settings are provided for your convenience However unless you are an advanced user you should not change some of these settings such as the link speed IP settings default gateway and firewall settings This section contains the following topics Set link speed View IP settings Change IP settings Configure the printer s firewall settings Reset network settings Network setup Set link speed You can change the speed at which data is transmitted over the network The default is Automatic 1 Touch right arrow touch Setup and then touch Network 2 Touch Advanced Setup then touch Link Speed 3 Touch the number next to the link speed that matche
146. re the printer is connected firmly to a functioning alternating current AC power outlet and is turned on For voltage requirements see Electrical specifications e Media is loaded correctly in the input tray and is not jammed in the printer All packing tapes and materials are removed The printer is set as the current or default printer For Windows set it as the default in the Printers folder For Mac OS X set it as the default in the Print amp Fax or Print amp Scan section of the System Preferences See your computer s documentation for more information 52 Solve a problem Pause Printing is not selected if you are using a computer running Windows e You are not running too many programs when you are performing a task Close programs that you are not using or restart the computer before attempting the task again Solve printer problems X TIP You can visit the HP online support website at www hp com support for information and utilities that can help you correct many common printer problems This section contains the following topics The printer shuts down unexpectedly Alignment fails The printer is not responding nothing prints The printer prints slowly The printer is making some unexpected noises Blank or partial page printed Something on the page is missing or incorrect e Placement of the text or graphics is wrong The printer shuts down unexpectedly Check
147. rewalls 54 jams paper 86 media not picked up from tray 62 memory devices 65 missing or incorrect information 56 multiple pages are picked 63 network configuration page 82 nothing prints 53 paper feed problems 62 power 53 print 53 printer status report 76 skewed pages 63 tips 52 troubleshooting Ethernet network 66 general network troubleshooting 66 hardware installation suggestions 74 HP software installation suggestions 75 installation issues 74 solve network problems 75 wireless problems 66 two sided printing 37 U uninstall HP software Windows 129 USB connection port locating 9 10 specifications 90 USB flash drives 97 Index V view network settings 120 voltage specifications 97 W warranty 88 websites accessibility information 7 customer support 51 environmental programs 105 order supplies and accessories 118 supply yield data sheet 90 Windows custom size paper 33 print brochures 29 Print photos 31 print settings 27 system requirements 91 turn accessories on and off in driver 24 uninstall HP software 129 wireless communication advanced wireless troubleshooting 67 basic wireless troubleshooting 66 radio turn off 120 reducing interference 128 regulatory information 102 security 127 set up 123 wireless connection icons 12 wireless test report print 127 X xD Picture memory card insert 20 145 146 O 2013 Hewlett Packard Development Company L P www hp com
148. right 2001 2004 Unicode Inc Disclaimer This source code is provided as is by Unicode Inc No claims are Third party licenses 115 Appendix A made as to fitness for any particular purpose No warranties of any kind are expressed or implied The recipient agrees to determine applicability of information provided If this file has been purchased on magnetic or optical media from Unicode Inc the sole remedy for any claim will be exchange of defective media within 90 days of receipt Limitations on Rights to Redistribute This Code Unicode Inc hereby grants the right to freely use the information supplied in this file in the creation of products supporting the Unicode Standard and to make copies of this file in any form for internal or external distribution as long as this notice remains attached LICENSE zlib zlib zlib h interface of the zlib general purpose compression library version 1 2 3 July 18th 2005 Copyright C 1995 2005 Jean loup Gailly and Mark Adler This software is provided as is without any express or implied warranty In no event will the authors be held liable for any damages arising from the use of this software Permission is granted to anyone to use this software for any purpose including commercial applications and to alter it and redistribute it freely subject to the following restrictions 1 The origin of this software must not be mi
149. rinter driver 24 To turn on accessories Windows 24 To turn on accessories Mac OS X ne 24 Maintainithe printer ts8 sus oirlo Irena 25 Cl an the ext rior iii at ods deve ted noir re eee 25 Update the Printer issii i aa aa 25 Update the printer using the embedded web server 25 Update the printer using the printer control panel 25 Open the printer software Windows 26 T r the printer offiza ea nan nee ec an teed ca er sut fee state tete sheet ne Pet des 26 Restore factory defaults ss 26 2 Print PrintidocumentSiv ca sin id eee ren nn ann nn en weve 27 Print documents Windows ss 27 Print documents Mac OS X iii 28 Print brochures messe dent na die MANS ion tala 28 Print brochures Windows ie ee en We aire Ma 29 Print brochures Mac OS X siennes 29 Print on envelopes essa sien A nn MA Re rs 30 Print on envelopes Windows 30 Print on envelopes Mac OS X iii 31 PEPA ta A a fied Re DORE es Lee 31 Print photos on photo paper Windows 31 Print photos on photo paper Mac OS X cnn rn nano nnnnnnnnnncnnnnns 32 Print photos from a memory device ooococccccccconococcccnccocnnnnnnncnccnnnnnnnnncnnnnnnnnnnnnnnnnnnnnnnnnnnnnnns 32 Print on special and custom size paper ss 33 Print on special or custom size paper Windows 33 Pr
150. rinthead For more information see Clean the printhead For more information see Check the estimated ink levels Cause The ink cartridges might have insufficient ink Printing with depleted cartridges slows the printer If this did not solve the issue try the next solution Solution 3 Contact HP support Solution Contact HP support for service Go to www hp com support This website provides information and utilities that can help you correct many common printer problems If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem with the printer The printer is making some unexpected noises You might hear some unexpected noises made by the printer These are the servicing sounds when the printer performs automatic servicing functions to maintain the health of the printhead EY NOTE To prevent any potential damage to your printer Do not turn off the printer while the printer is performing any servicing If you are turning off the printer wait for the printer to come to a complete stop before turning it off using the Y Power button For more information see Turn the printer off Make sure all ink cartridges are installed If any of the ink cartridge is missing the printer will perform extra servicing to protect the printhead Solve printer problems 55 Chapter 5 Blank or partial page printed Cle
151. rk Status and URL Network Status e Ifthe Network Status is Ready the printer is actively connected to a network e Ifthe Network Status is Offline the printer is not connected to a network Run the Print Wireless Network Test using the instructions at the beginning of this section and follow any recommendations URL The URL shown here is the network address assigned to the printer by your router You need this to connect to the embedded web server EWS For information about connecting the printer to a wireless network see Set up the printer for wireless communication Solve wireless problems 69 Chapter 5 B Check to see if you can access the EWS After you establish that the computer and the printer both have active connections to a network you can verify if they are on the same network by opening the printer s EWS For more information see Embedded web server To access the EWS 1 On your computer open the EWS For more information see Embedded web server EY NOTE Ifyou are using a proxy server in your browser you might need to disable itto access the EWS 2 If you can open the EWS try using the printer over the network such as to print to see if your network setup was successful If you cannot open the EWS or are still having problems using the printer over the network continue to the next section regarding firewalls Step 3 Make sure your computer is not connected to your netw
152. rm the procedures in the following sections only when directed to do so for resolving print quality issues Performing the aligning and cleaning procedures unnecessarily can waste ink and shorten the life of the cartridges This section contains the following topics e Clean the printhead e Calibrate the linefeed Align the printhead e Reinstall the printhead Clean the printhead If your printed output is streaked or has any incorrect or missing colors the printhead might need to be cleaned There are three stages of cleaning Each stage lasts about two minutes uses one sheet of paper and uses an increasing amount of ink After each stage review the quality of the printed page You should only initiate the next phase of cleaning if the print quality is poor If print quality still seems poor after you complete both stages of cleaning try aligning the printer If print quality problems persist after cleaning and aligning contact HP support For more information see HP support EY NOTE Cleaning uses ink so clean the printhead only when necessary The cleaning process takes a few minutes Some noise might be generated in the process Before cleaning the printhead make sure you load paper For more information see Load paper Not turning the printer off correctly can cause print quality problems For more information see Turn the printer off To clean the printhead from the control panel 1
153. rnet standard protocol that allows you to print documents and manage jobs over the internet IPP can be disabled or enabled Administrator settings The embedded web server allows the ability to enable and disable certain product capabilities These include network Ethernet wireless wireless access point i e disables wireless direct capability USB control panel lock color print from memory devices all web services only ePrint and only Apps The product must be turned off and then turned on again for settings to take effect Color access control HP s suite of color access control tools allows you to enable or disable color by individuals users or groups and applications For more information see www hp com go upd The embedded web server also allows you to disable color faxing color copying and color print from memory devices Protected protocols HTTPS The embedded web server features the ability to enable encryption of product communication through the HTTPS redirection feature When used HTTPS prevents others from viewing information between the EWS and the product via encryption providing a secure communication method Firewall The embedded web server allows the ability to enable and configure product firewall rules priorities templates services and policies The firewall feature provides a network layer of security on both IPv4 and IPv6 networks The firewall configuration capability provides control over
154. rotocols or Microsoft Web Services for Devices WSD Print services supported on the printer Disable unused print services to prevent access through those services EY NOTE For more information about WS Discovery and WSD Print visit www microsoft com SNMP SNMP Simple Network Management Protocol is used by network management applications for device management The printer supports SNMPv1 protocol on IP networks WINS If you have a Dynamic Host Configuration Protocol DHCP server on your network the printer automatically obtains its IP address from that server and registers its name with any RFC 1001 and 1002 compliant dynamic name services as long as a WINS server IP address has been specified 5 Connected PC s Lists the computers connected to this printer as well as the last time these computers accessed the printer To print the network configuration page from the printer control panel From the Home screen touch right arrow and then select Setup Touch Reports and then select Network Configuration Page This section contains the following topics Clear paper jams Avoid paper jams Clear paper jams Paper jams can occur either inside the printer or in the automatic document feeder A CAUTION To prevent possible damage to the printhead clear paper jams as soon as possible X TIP If you notice poor print quality clean the printhead For more information see Clean the printhead Use these
155. rt your computer El NOTE It is important that you disconnect the printer before restarting your computer Do not connect the printer to your computer until after you have reinstalled the HP software 5 Insert the HP software CD into your computer s CD drive and then start the Setup program 6 Follow the on screen instructions Mac OS X To uninstall from a Mac computer 1 Double click the HP Uninstaller icon located in the Hewlett Packard folder in the Applications folder at the top level of the hard disk and then click Continue 2 When prompted type the correct administrator s name and password and then click OK 3 Follow the on screen instructions 4 When the HP Uninstaller finishes restart your computer Uninstall and reinstall the HP software 129 D Printer management tools This section contains the following topics Toolbox Windows HP Utility Mac OS X Embedded web server Product security features Toolbox Windows The Toolbox provides maintenance information about the printer El NOTE The Toolbox can be installed from the HP Software CD if the computer meets the system requirements Open the Toolbox 1 From the computer desktop click the Start tab select Programs or All Programs click HP click the folder for your printer and then select the icon with your printer s name 2 On the Print tab under the Print section double click Maintain Your Printer HP Utility Mac OS X
156. ry TCP IP port on the printer is the default port for printing It is accessed by HP software for example the HP Standard Port LPD Line Printer Daemon LPD refers to the protocol and programs associated with line printer spooling services that may be installed on various TCP IP systems EY NOTE The LPD functionality can be used with any host implementation of LPD that complies with the RFC 1179 document The process for configuring printer spoolers however might differ See your system documentation for information about configuring these systems Bonjour Bonjour services which use mDNS or Multicast Domain Name System are typically used on small networks for IP address and name resolution through UDP port 5353 where a conventional DNS server is not used SLP Service Location Protocol SLP is an Internet standard network protocol that provides a framework to allow networking applications to discover the existence location and configuration of networked services in enterprise networks This protocol simplifies discovery and use of network resources such as printers web servers fax machines video cameras files systems backup devices tape drives databases directories mail servers calendars Understand the network configuration page 83 Chapter 5 Clear jams Occasionally media becomes jammed during a job Microsoft Web Services Enable or disable the Microsoft Web Services Dynamic Discovery WS Discovery p
157. s connection Both hardware addresses are listed on the printer s network configuration page Open the configuration utility for the wireless router or wireless access point and add the printer s hardware address to the list of accepted hardware addresses NOTE For more information about using the configuration utility see the documentation provided with the router or wireless access point Other wireless security guidelines To keep the wireless network secure follow these guidelines Use a wireless password with at least 20 random characters You can use up to 64 characters in a WPA wireless password Avoid any common words or phrases easy sequences of characters such as all 1s and personally identifiable information for wireless passwords Always use random strings composed of uppercase and lowercase letters numbers and if allowed special characters such as punctuation Change the default wireless password provided by the manufacturer for administrator access to the access point or wireless router Some routers let you change the administrator name as well Turn off administrative access over wireless if possible If you do this you need to connect to the router with an Ethernet connection when you want to make configuration changes Turn off remote administrative access over the Internet on your router if possible You can use Remote Desktop to make an encrypted connection to a computer running behind your router and m
158. s the Low on Ink notification Reports o Usage Report View the number of pages processed for printing scanning copying and faxing o Printer Reports Print various reports o Event Log View logged events such as firmware errors Utilities o Bookmarking Bookmark pages in the HP EWS o Print Quality Toolbox Run maintenance tools to improve the print quality of your printouts o Asset Tracking Assign an asset number location to this device Backup and Restore o Backup Create a password encrypted file that stores the printer s settings o Restore Restore the printer s settings using a backup file created by the HP EWS Job Monitor Job Monitor Monitor or cancel jobs currently active or pending in the printer Printer Restart o Power Cycle Allows you to turn off and restart the printer o Restore Restore the printer s settings using a backup file created by the HP EWS Use the Settings tab to set and maintain various options on your product including power management date and time security printing and paper settings email alerts restore factory defaults and firewall settings 132 Printer management tools Product security features This product supports security standards and protocols that help secure the product protect information on your network and simplify monitoring and maintenance of the product For information about HP s secure imaging and printing solutions visit www hp com go Secureprinting The s
159. s your network hardware View IP settings To view the IP address of the printer e Print the network configuration page For more information see Understand the network configuration page Or Open the HP software Windows double click Estimated Ink Levels click the Device Information tab The IP address is listed in the Network Information section Change IP settings The default IP setting for the IP settings is Automatic which sets the IP settings automatically However if you are an advanced user you might want to manually change settings such as the IP address subnet mask or the default gateway ZA CAUTION Be careful when manually assigning an IP address If you enter an invalid IP address during the installation your network components cannot connect with the printer 1 Touch right arrow Setup and then touch Network 2 Touch Advanced Setup and then touch IP Settings 3 A message appears warning that changing the IP address removes the printer from the network Touch OK to continue 4 Automatic is selected by default To change the settings manually touch Manual and then enter the appropriate information for the following settings IP Address Subnet Mask Default Gateway DNS Address 5 Enter your changes and then touch Done Configure the printer s firewall settings Firewall features provide network layer security on both IPv4 and IPv6 networks The firewall provides simple co
160. settings can also be protected from being changed by setting the EWS admin password These protocols and services include the following IPv4 and IPv6 disable enable To operate properly on a TCP IP network the product must be configured with valid TCP IP network configuration settings such as an IP address that is valid for your network This product supports two versions of this protocol version 4 IPv4 and version 6 IPv6 IPv4 and IPv6 can be enabled disable individually or simultaneously enabled Bonjour disable enable Bonjour services are typically used on small networks for IP address and name resolution where conventional a DNS server is not used The Bonjour service can be enabled or disabled SNMP disable enable SNMP Simple Network Management Protocol is used by network management applications for product management This product supports the SNMPV1 protocol on IP networks This product allows the ability to enable disable SNMPv1 WINS disable enable If you have a Dynamic Host Configuration Protocol DHCP service on your network the product automatically obtains its IP address from that server and registers its name with any RFC 1001 and 1002 compliant dynamic name services as long as the Windows Internet Name Service WINS server IP address has been specified The WINS server IP address configuration can be enable or disabled If enabled then the primary and secondary WINS server can be specified SLP disable enable
161. side down in the tray For more information see Load paper 2 On the File menu in your software application click Print 3 Make sure the printer you want to use is selected 4 To change settings click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 On the Layout tab change the orientation to Landscape 6 Click Paper Quality and then select the appropriate envelope type from the Paper Size drop down list X TIP You can change more options for the print job by using the features available on the other tabs in the dialog box 7 Click OK and then click Print or OK to begin printing 30 Print Print on envelopes Mac OS X 1 Load envelopes in the tray For more information see Load paper 2 Depending on your application use one of the following procedures to select a paper size From Page Setup a From the File menu in your software application click Page Setup EY NOTE If you do not see a Page Setup menu item go to step 3 b Make sure the printer you want to use is selected in the Format For pop up menu c Selectthe paper size from the Paper Size pop up menu and then click OK OR From Print a From the File menu in your software application click Print b Make sure the printer you want to use is selected c Selectthe appropriate envelope size in the Paper Size po
162. sites Certain Printer Apps also allow you to schedule the delivery of app content to your printer Preformatted content designed specifically for your printer means no cut off text and pictures and no extra pages with only one line of text On some printers you can also choose paper and print quality settings on the print preview screen 40 Web Services Set up Web Services To set up Web Services complete the following steps 23 EY NOTE Before you set up Web Services make sure you are connected to the Internet Set up Web Services using the HP printer software Set up Web Services using the printer s control panel Set up Web Services using the embedded web server Set up Web Services using the HP printer software In addition to enabling key printer features you can use the HP printer software that came with your printer to set up Web Services If you didn t set up Web Services when you installed the HP software on your computer you can still use the software to set up Web Services To set up Web Services complete the following steps for your operating system Set up Web Services Windows 1 oO PS From the computer desktop click Start select Programs or All Programs click HP click the folder for your printer and then select the icon with your printer s name Double click on the Printer Home Page under the Print section in the Print tab The printer s embedded web server opens On the Web
163. srepresented you must not claim that you wrote the original software If you use this software in a product an acknowledgment in the product documentation would be appreciated but is not required 2 Altered source versions must be plainly marked as such and must not be misrepresented as being the original software 3 This notice may not be removed or altered from any source distribution Jean loup Gailly Mark Adler jloup gzip org madler alumni caltech edu The data format used by the zlib library is described by RFCs Request for Comments 1950 to 1952 in the files http www ietf org rfc rfc1950 txt zlib format rfc1951 txt deflate format and rfc1952 txt gzip format 116 Technical information Third party licenses 117 B HP supplies and accessories This section provides information on HP supplies and accessories for the printer The information is subject to changes visit the HP website www hpshopping com for the latest updates You may also make purchases through the website El NOTE Not all cartridges are available in all countries regions This section contains the following topics Order printing supplies online Supplies Order printing supplies online To order supplies online or create a printable shopping list open the HP software that came with your printer and click Shop Select Shop for Supplies Online The HP software uploads with your permission printer information including model n
164. stant dry finish for easy handling without smudging It resists water smears fingerprints and humidity Your prints have a look and feel comparable to a store processed photo It is available in several sizes including A4 8 5 x 11 inch 10 x 15 cm 4 x 6 inch 13x18 cm 5 x 7 inch and two finishes glossy or soft gloss satin matte It is acid free for longer lasting documents HP Everyday Photo Paper Print colorful everyday snapshots at a low cost using paper designed for casual photo printing This affordable photo paper dries quickly for Select paper 15 Chapter 1 continued easy handling Get sharp crisp images when you use this paper with any inkjet printer Available in semi gloss finish in 8 5 x 11 inch A4 4 x 6 inch and 10 x 15 cm It is acid free for longer lasting documents To order HP papers and other supplies go to www hp com Go to Shop for Products and Services and select Ink toner and paper EY NOTE At this time some portions of the HP website are available in English only Tips for selecting and using paper For the best results observe the following guidelines Always use media that conforms to the printer specifications For more information see Paper specifications Load only one type of media at a time into a tray or automatic document feeder ADF When loading the trays make sure the media is loaded correctly For more information see Load paper Do not over
165. stated A Extent of limited 1 Hewtett Packard HP warrants to the end user customer that the HP products specified above will be free trom defects In materiats and workmanship for the duration specified above which duration begins on the date of purchase by the customer 2 E O O og go CE HP does not warrant that the operation of any product wili be Interrupted or 2 HPE imed warranty covers only those detecte Seat arise as a ode etal and does not cover any other problems including those that arise as a result of a Improper maintenance or modification b Sofware media paie or suppiles not provided or supported by HP c Operation outside the products specifications d Unauthorized modification or misuse 4 For HP printer products the use of a non HP cartridge or a refilled cartridge does not affect elther the warranty to the customer or any HP support contract with the customer However Y printer tallure or damage Is attributable to the use of a non HP or refilled cartridge or an expired ink cartridge HP will charge Its standard time and materials charges to service the printer for the particular fallure or damage 5 litle pe Les applicable warranty period notice of a defect in any product which ls covered by HP s HP shall repalr or replace the product at HP s option 6 I HP Is unable to repair or replace as applicable a defective product which ls covered by HP s warranty HP shall O ES E E RO RS 7 HP shall have no obligation
166. steps to clear a paper jam 84 Solve a problem To clear a jam inside the printer 1 Remove all media from the output tray A CAUTION Trying to clear a paper jam from the front of the printer can damage the print mechanism Always access and clear paper jams through the automatic two sided printing accessory duplexer 2 Check the duplexer a d Push the button on either side of the duplexer and then remove the unit Locate any jammed media inside the printer grasp it with both hands and then pull it towards you If the jam is not there push the latch on top of the duplexer and lower the cover If media is jammed inside carefully remove it Close the cover Reinsert the duplexer into the printer 3 Open the top cover and remove any debris 4 Ifyou have not found the jam and have Tray 2 installed pull out the tray and remove the jammed media if possible If not do the following a b c d Ensure the printer is turned off and disconnect the power cord Lift the printer off Tray 2 Remove the jammed media from the bottom of the printer or from Tray 2 Reposition the printer on top of Tray 2 Clear jams 85 Chapter 5 5 Open the ink cartridge access door If there is paper remaining inside the printer ensure the carriage has moved to the right of the printer free any paper scraps or wrinkled media and pull the media towards you through the top of the printer A WARNING Do not r
167. tall the ink cartridges correctly Make sure all of the ink cartridges are properly installed 1 Gently pull open the ink cartridge access door 2 Remove the ink cartridge by grasping it and pulling it firmly toward you 3 Insert the cartridge into the slot Press firmly on the cartridge to ensure proper contact 4 Close the ink cartridge cover and check if the error message has gone away If the problem persists try the next solution Solution 3 Clean the electrical contacts To clean the electrical contacts in the printer 1 Lightly dampen a clean lint free cloth with bottled or distilled water 2 Clean the electrical contacts in the printer by wiping with the cloth from top to bottom Use as many fresh clean cloths as necessary Clean until no ink shows on the cloth 3 Wipe the area dry with a dry lint free cloth before proceeding to the next step Solution 4 Replace the ink cartridge Replace the indicated ink cartridge For more information see Replace the ink cartridges ES NOTE If your cartridge is still under warranty contact HP support for service or replacement For more information about ink cartridge warranty see Ink cartridge warranty information If the problem persists after you replace the cartridge contact HP support For more information see HP support Replace the ink cartridge Replace the indicated ink cartridge For more information see Replace the ink cartridges EY NOTE If your cartr
168. ted wirelessly a Right click the printer icon and then click Properties Document Defaults or Printing Preferences b On the Ports tab look for a port in the list with a checkmark The version of the printer driver that is connected wirelessly has HP network re discovery port monitor as the Port description next to the checkmark 3 Right click the printer icon for the version of the printer driver that is connected wirelessly and select Set as Default Printer EY NOTE Ifthereis more than one icon in the folder for the printer right click the printer icon for the version of the printer driver that is connected wirelessly and select Set as Default Printer Step 6 Check to see if the firewall software is blocking communication If you cannot access the EWS and are sure both the computer and printer have active connections to the same network the firewall security software might be blocking communication Temporarily turn off any firewall security software running on your Solve wireless problems 71 Chapter 5 computer and then try to open the EWS again If you can open the EWS try using the printer for printing If you are able to open the EWS and use your printer with the firewall turned off you need to reconfigure your firewall settings to allow the computer and printer to communicate with each other over the network For more information see Configure your firewall software to work with the printer Ifyou
169. ter 2 This section contains the following topics e Turn on HP wireless direct printing e Print from a wireless capable mobile device e Print from a wireless capable computer Turn on HP wireless direct printing 1 From the printer control panel touch 1 Wireless and then touch Settings 2 Touch Wireless Direct and then touch On X TIP If you would like to use HP wireless direct printing with greater security and if the computer or mobile device supports WPA2 encryption select the option that will enable security With security enabled only users with the password can connect wirelessly to the printer Without enabling security anyone with a wireless device within the wireless range of the printer can connect to the printer 3 Touch Wireless Direct Name to display the wireless direct name 4 Ifyou have enabled security touch Security Passcode to display the wireless direct password Y TIP You can also turn on HP wireless direct printing from the embedded web server EWS For more information about using the EWS see Embedded web server Print from a wireless capable mobile device Make sure you have installed a compatible printing app on your mobile device For more information visit www hp com global us en eprint mobile_printing apps html 1 Make sure you have turned on HP wireless direct printing on the printer For more information see Turn on HP wireless direct printing 2 Turn on the
170. that are available when you register the printer For more information see Obtain electronic support Call HP support Support options and availability vary by printer country region and language For more information see HP support by phone Solve a problem Obtain electronic support To find support and warranty information go to the HP website at www hp com support This website provides information and utilities that can help you correct many common printer problems If prompted select your country region and then click Contact HP for information about calling for technical support This website also offers technical support drivers supplies ordering information and other options such as Access online support pages Send HP an email message for answers to your questions e Connect with an HP technician by using online chat e Check for HP software updates You can also obtain support from the HP software for Windows or Mac OS X which provide easy step by step solutions to common printing problems For more information see Printer management tools Support options and availability vary by printer country region and language HP support by phone The phone support numbers and associated costs listed here are those in effect at time of publication and are applicable only for calls made on a land line Different rates may apply for mobile phones For the most current HP list of telephone support num
171. the HP printer software Proceed to step 5 if the printer has been installed and connected to the computer over a network Ethernet or wireless a From the computer desktop click Start select Programs or All Programs click HP click the folder for the printer and then select Printer Setup amp Software Or On the Start screen right click an empty area on the screen click All Apps on the app bar and then click the icon with the printers name b Select Connect New Printer c When the Connection Options software screen appears select Wireless Select the printer from the list of detected printers such as HP Setup XX Officejet Pro 251dw where are the unique characters to identify your printer d Follow the on screen instructions 5 Print your document Print from a wireless capable computer Mac OS X 1 Make sure you have turned on HP wireless direct printing on the printer For more information see Turn on HP wireless direct printing 2 Turn on AirPort For more information see the documentation provided by Apple 3 Click the AirPort icon and select the HP wireless direct printing name such as HP Setup XX Officejet Pro 251dw where are the unique characters to identify your printer If HP wireless direct is turned on with security enter the password when prompted 4 Add the printer a In System Preferences select Print amp Fax or Print amp Scan depending on your operating system b Click below
172. the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS IS AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim Hudson tjh cryptsoft com Copyright 2002 Sun Microsystems Inc ALL RIGHTS RESERVED ECC cipher suite support in OpenSSL originally developed by 114 Technical information SUN MICROSYSTEMS INC and contributed to the OpenSSL project LICENSE sha2 bsd nos_crypto FIPS 180 2 SHA 224 256 384 512 implementation Last update 02 02 2007 Issue date 04 30 2005 Copyright C 2005 2007 Olivier Gay lt olivier gay a3 epfl ch gt All rights reserved Redistribution and use in source and
173. the library used This can be in the form of a textual message at program startup or in documentation online or textual provided with the package Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright Third party licenses 111 Appendix A notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgement This product includes cryptographic software written by Eric Young eay cryptsoft com The word cryptographic can be left out if the rouines from the library being used are not cryptographic related 4 If you include any Windows specific code or a derivative thereof from the apps directory application code you must include an acknowledgement This product includes software written by Tim Hudson th cryptsoft com THIS SOFTWARE IS PROVIDED BY ERIC YOUNG AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FORA PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE AUTHOR O
174. the power and power connections Make sure the printer is connected firmly to a functioning alternating current AC power outlet For voltage requirements see Electrical specifications Alignment fails If the alignment process fails make sure you have loaded unused plain white paper into the input tray If you have colored paper loaded in the input tray when you align the printer the alignment fails If the alignment process fails repeatedly you may need to clean the printhead or you might have a defective sensor To clean the printhead see Clean the printhead If cleaning the printhead does not solve the problem contact HP support Go to www hp com support This website provides information and utilities that can help you correct many common printer problems If prompted select your country region and then click Contact HP for information on calling for technical support The printer is not responding nothing prints There are print jobs stuck in the print queue Open the print queue cancel all documents and then reboot the computer Try to print after the computer reboots Refer to the Help system for the operating system for more information Check the printer setup For more information see General troubleshooting tips and resources Solve printer problems 53 Chapter 5 Check the HP software installation If the printer is turned off when printing an alert message should appear on your computer scree
175. the printer is Paused right click the printer and click Resume Printing 4 Tryusing the printer over the network Mac OS X 1 Click System Preferences in the Dock and then click Print amp Fax or Print amp Scan 2 Select the printer and then click Open Print Queue 3 If the print job is on hold click Resume 4 Ifthe printer is paused click Resume Printer If you can use the printer after performing the steps above but find that the symptoms persist as you continue to use the printer your firewall might be interfering For more information see Configure your firewall software to work with the printer If you still cannot use the printer over the network continue to the next section for additional troubleshooting help Step 5 Make sure the wireless version of the printer is set as the default printer driver Windows only If you install the HP software again the installer might create a second version of the printer driver in your Printers or Printers and Faxes or Devices and Printers folder If you have difficulties printing or connecting to the printer make sure the correct version of the printer driver is set as the default 1 Click Start and then click Printers or Printers and Faxes or Devices and Printers Or Click Start click Control Panel and then double click Printers 2 Determine if the version of the printer driver in the Printers or Printers and Faxes or Devices and Printers folder is connec
176. the printer is online and ready Step 5 Make sure the wireless version of the printer is set as the default printer driver Windows only Step 6 Check to see if the firewall software is blocking communication Solve wireless problems 67 Chapter 5 Step 1 Make sure your computer is connected to your network Make sure your computer is connected to your network either your Ethernet network or your wireless network If the computer is not connected to the network you cannot use the printer over the network To check an Ethernet connection Many computers have indicator lights beside the port where the Ethernet cable connects to your computer If the lights are not on try reconnecting the Ethernet cable to the computer and the router If you still do not see lights there might be a problem with the router the Ethernet cable or your computer EY NOTE Mac computers do not have indicator lights To check the Ethernet connection on a Mac click System Preferences in the Dock and then click Network If the Ethernet connection is working correctly Built in Ethernet appears in the list of connections along with the IP address and other status information If Built in Ethernet does not appear in the list there might be a problem with the router the Ethernet cable or your computer For more information click the Help button in the window To check a wireless connection 1 Make sure that your comput
177. the tray Make sure the stack of paper aligns with the line on the width guide and does not exceed the line marking on the guide EY NOTE Tray 2 can be loaded only with plain paper 22 Get started 3 Slide the paper guides in the tray to adjust them for the size that you have loaded E 4 Gently reinsert the tray 5 Pull out the extension on the output tray Configure trays EY NOTE Tray 2 is an optional accessory For ordering information see Order printing supplies online To configure the trays you must have Tray 2 installed and turned on By default the printer draws media from Tray 1 If Tray 1 is empty the printer draws media from Tray 2 if it is installed and loaded with media You can change this default behavior by using the following features e Tray Lock Use this feature to protect special media such as letterhead or preprinted media from accidental use If the printer runs out of media while printing a document it will not use media from a locked tray to complete the print job Default Tray Use this feature to determine the first tray from which the printer draws media EY NOTE To use the tray lock and default tray settings you must select the automatic tray selection option in the printer software Also if the printer is on a network and you set a default tray the setting will affect all users of the printer Tray 2 is designed to hold only plain paper Install the access
178. tion see Set minimum margins Check the color print settings Make sure Print in Grayscale is not selected in the printer driver Check the printer location and length of USB cable High electromagnetic fields such as those generated by USB cables can sometimes cause slight distortions to printouts Move the printer away from the source of the electromagnetic fields Also it is recommended that you use a USB cable that is less than 3 meters 9 8 feet long to minimize the effects of these electromagnetic fields 56 Solve a problem Placement of the text or graphics is wrong Check how the media is loaded Make sure the media width and length guides fit snugly against the edges of the stack of media and make sure the tray is not overloaded For more information see Load paper Check the media size Content on a page might be cut off if the document size is larger than the media that you are using Make sure the media size selected in the printer driver match the size of media loaded in the tray Check the margin settings If the text or graphics are cut off at the edges of the page make sure the margin settings for the document do not exceed the printable area of your printer For more information see Set minimum margins Check the page orientation setting Make sure the media size and page orientation selected in the application match the settings in the printer driver For more information see Print Check the
179. to 105 g m Up to 250 sheets of plain 16 to 28 Ib bond paper 25 mm or 1 inch stacked Photo media 280 g m Up to 100 sheets 75 Ib bond 17 mm or 0 67 inch stacked Labels Up to 100 sheets 17 mm or 0 67 inch stacked Envelopes 75 to 90 g m Up to 30 sheets 20 to 24 Ib bond 17 mm or 0 67 inch envelope stacked Cards Up to 200 g m Up to 80 cards 110 Ib index Tray 2 Plain paper only 60 to 105 g m Up to 250 sheets of plain 16 to 28 Ib bond paper 25 mm or 1 0 inch stacked Duplexer Plain and brochure 60 to 105 g m Not applicable 94 Technical information continued Capacity 16 to 28 Ib bond Output tray All supported media Upto 150 sheets of plain paper text printing Set minimum margins The document margins must match or exceed these margin settings in portrait orientation 50 Media 1 Left 2 Right 3 Top 4 Bottom margin margin margin margin U S Letter 4 mm 0 16 4 mm 0 16 4 mm 0 16 4 mm 0 16 inch inch inch inch Ue bagel Windows and A4 12mm 0 47 U S Executive inch Mac and Linux U S Statement 8 5 x 13 inch B5 A5 Cards Custom size paper Photo paper Envelopes 4 mm 0 16 4 mm 0 16 16 5 mm 0 65 16 5 mm inch inch inch 0 65 inch Guidelines for printing on both sides of a page Always use media that conforms to the printer specifications For more information see Paper specifications e Specify two sided printing options in your
180. to install the HP software verify that o All cable connections to the computer and the printer are secure o The network is operational and the network hub switch or router is turned on o All applications including virus protection programs spyware protection programs and firewalls are closed or disabled for computers running Windows Solve network problems 75 Chapter 5 Make sure the printer is installed on the same subnet as the computers that use the printer If the installation program cannot discover the printer print the network configuration page and enter the IP address manually in the installation program For more information see Understand the network configuration page Ifyou installed the printer driver using the Add Printer wizard and specified the TCP IP port make sure that the network ports created in the printer driver match the printer IP address o Print the printer s network configuration page For more information see Understand the network configuration page Click Start and then click Printers or Printers and Faxes or Devices and Printers Or Click Start click Control Panel and then double click Printers Right click the printer icon click Properties and then click the Ports tab Select the TCP IP port for the printer and then click Configure Port Compare the IP address listed in the dialog box and make sure it matches the IP address listed on the network configuration page If th
181. twork settings for the printer You can use the network configuration page to help troubleshoot network connectivity problems If you need to call HP it is often useful to print this page before calling HP Network Configuration Page Gowa intorrasdar Por bro States Ofre Actes Conretion Tye More URL be Eybedden Web Server CATT Frrre te Ayaan anan Minsa Ta Serial Mute CAIB 810408 AZ erat AS sozi wrea Marcinara Asmens MAC CESTA Ls Configuritan Nose 802 11 Wireles Harder Adirems MAC 22 te LAA Ear Cuases Corres Vede ETES D tente Hares RS Dep Wiosass Drect Soin or Hardware Achirmas MAC rete Pert 1108 Meee Cra 2na Grube Borer Sen Frote Serao Mora HP Olia Ae Tbe Preter 4440008 se AA 82 Solve a problem Pr General Information Shows information about the current status and active connection type of the network and other information such as the URL of the embedded web server 802 3 Wired Shows information about the active Ethernet network connection such as the IP address subnet mask default gateway as well as the hardware address of the printer 802 11 Wireless some models Shows information about your wireless network connection such as the hostname IP address subnet mask default gateway and server Miscellaneous Shows information about more advanced network settings Port 9100 The printer supports raw IP printing through TCP Port 9100 This HP proprieta
182. u can learn about printer features that can help conserve natural resources and reduce the impact of your printing choices TIP You can configure settings for some features from this screen Change printer settings Use the control panel to change the printer s mode and settings print reports or get help for the printer X TIP If the printer is connected to a computer you can also change the printer settings using HP software tools available on your computer such as the HP printer software HP Utility Mac OS X or the EWS For more information about these tools see Printer management tools This section contains the following topics Select the mode Change printer settings Select the mode The main menu of the control panel display shows the available modes for the printer EY NOTE To select a mode touch the left arrow or the ik right arrow to see the available modes and then touch the icon to select the desired mode Follow the prompts on the control panel display to complete the job The control panel display returns to the main menu when the job is finished Use the printer control panel 13 Chapter 1 To select a different mode Touch Back button to return to the main menu Touch 4 left arrow or right arrow to scroll through the available modes and then touch the icon to select the desired mode To change settings for a mode 1 After selecting a mode touch the arrow
183. ubleshooting 61 Chapter 5 Go to www hp com support This website provides information and utilities that can help you correct many common printer problems If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem with the printhead Solve paper feed problems X TIP You can visit the HP online support website at www hp com support for information and utilities that can help you correct many common printer problems Media is not supported for the printer or tray Use only media that is supported for the printer and the tray being used For more information see Paper specifications Media is not picked up from a tray Make sure media is loaded in the tray For more information see Load paper Fan the media before loading Make sure the paper guides are set to the correct markings in the tray for the media size you are loading Also make sure the guides are snug but not tight against the stack Make sure media in the tray is not curled Uncurl paper by bending it in the opposite direction of the curl Media is not coming out correctly Make sure the output tray extension is fully extended otherwise printed pages may fall off the printer Remove excess media from the output tray There is a limit to the number of sheets the tray can hold 62 Solve a problem Pages are skewing Make sure the media loaded in the
184. umber serial number and estimated ink levels The HP supplies that work in your printer are pre selected You can change quantities add or remove items and then print the list or purchase online at the HP Store or other online retailers options differ by country region Cartridge information and links to online shopping also appear on ink alert messages You can also order online by visiting www hp com buy supplies If prompted select your country region follow the prompts to select your printer and then the supplies you need El NOTE Ordering cartridges online is not supported in all countries regions However many countries have information on ordering by telephone locating a local store and printing a shopping list In addition you can select the How to Buy option at the top of the www hp com buy supplies page to obtain information about purchasing HP products in your country Supplies Ink cartridges and printheads HP paper Ink cartridges and printheads Ordering cartridges online is not supported in all countries regions However many countries have information on ordering by telephone locating a local store and printing a shopping list In addition you can select the How to Buy option at the top of the www hp com buy supplies page to obtain information about purchasing HP products in your country Use only the replacement cartridges that have the same cartridge number as the ink cartridge you are replac
185. up Windows To uninstall method 1 1 9 Disconnect the printer from your computer Do not connect it to your computer until after you have reinstalled the HP software On the computer desktop click Start select Programs or All Programs click HP click the printer name and then click Uninstall Follow the on screen instructions If you are asked whether you would like to remove shared files click No Other programs that use these files might not work correctly if the files are deleted Restart your computer To reinstall the HP software insert the HP software CD into your computer s CD drive and follow the on screen instructions Connect the printer when the HP software prompts you to connect it to the computer Press the Y Power button to turn the printer on After connecting and turning on the printer you might have to wait several minutes for all of the Plug and Play events to complete Follow the on screen instructions To uninstall method 2 EY NOTE Use this method if Uninstall is not available in the Windows Start menu 1 On the computer desktop click Start select Settings click Control Panel and then click Add Remove Programs Or Click Start click Control Panel and then double click Programs and Features 2 Select the printer name and then click Change Remove or Uninstall Change Follow the on screen instructions 3 Disconnect the printer from your computer 4 Resta
186. ve other rights which vary from state to in the United States from province to province in Canada and from country to country elsewhere in the world 2 To the extent that this Statement ls Inconsistent with local law this Warranty Statement shall be Geemed modified to be wih such local law Under such local law certain disclaimers and limitations of this Warranty Statement may not apply to the customer For example some states In the United States as well as some governments outside the United States including provinces In Canada may a Preclude the disclaimers and limitations in this Warranty Statement from smiting the statutory rights of a consumer e g the United Kingdom b Eos y arcos esa careto bras reso cmo mn or c Grant the customer additional warranty rig eee ee ee lps ferro on ine duration of Implled warranties 3 THE TERMS IN THIS WARRANTY STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE Per O SUCH CUSTOMERS HP The name and address of the HP entity responsible for the performance of the HP Limited Warranty In your country is as United e dao pr pia redactor N Elre Packard ireland Limited 63 74 Sir John Rogersoms Quay Dublin Malta Hewlett Packard International Trade B V Malta Branch 48 Amy Steck Sterna SUM 1701 MALTA You may have additional statutory rights against the seller based on your purc
187. web browser To open the embedded web server ES NOTE The printer must be on a network and must have an IP address The IP address and hostname for the printer are listed on the status report For more information see Understand the network configuration page In a supported web browser on your computer type the IP address or hostname assigned to the printer For example if the IP address is 123 123 123 123 type the following address into the web browser http 123 123 123 123 9 TIP After opening the embedded web server you can bookmark it so that you can return to it quickly TIP If you are using the Safari web browser in Mac OS X you can also use the Bonjour bookmark to open the EWS without typing the IP address To use the Bonjour bookmark open Safari and then from the Safari menu click Preferences On the Bookmarks tab in the Bookmarks bar section select Include Bonjour and then close the window Click the Bonjour bookmark and then select your networked printer to open the EWS Embedded web server features EY NOTE Changing network settings in the HP EWS might disable some product or product software features Use the Home tab to customize various views and tasks related to your device The Home tab includes the following items Recently Visited Displays the five most recently visited embedded HP EWS links Printer Status Displays current printer status Diagnostic Provide links to d
188. word WPA passphrase WEP key or other wireless settings El NOTE Only set up wireless using WPS if your wireless network uses WPA data encryption If your wireless network uses WEP or is not using any encryption at all use one of the other methods provided in this section to set up the printer on your wireless network NOTE To use WPS make sure your wireless router or wireless access point supports WPS Routers that support WPS often have a ay WPS button or a button labeled WPS You can use one of the following methods to set up the printer using WPS Push Button Method Use the WPS or WPS button if available on your router PIN Method Enter the PIN generated by the printer in the router s configuration software To connect the printer using the Push Button Method 1 On the printer control panel touch right arrow touch Setup and then touch Network 2 Touch Wi Fi Protected Setup and then follow the on screen instructions 3 When prompted touch Push Button 4 On the wireless router or wireless access point press and hold the WPS button for 3 seconds Wait for about 2 minutes If the printer connects successfully the wireless light stops blinking but remains lit 5 After the setup has completed the network printer drivers can be installed by opening the printer s HP folder in All Programs clicking Printer Setup and Software and selecting Connect a new printer To connect the printer using the PIN M
189. y Load cards and photo paper Use these instructions to load cards or photo paper 1 Pull out Tray 1 18 Get started 2 Insert the media print side down in the center ofthe tray Make sure the stack of media aligns with the line on the width guide and is not higher than the paper stack line on the guide 29 EY NOTE Do not load paper while the printer is printing Slide the paper guides in the tray to adjust them for the media size that you have loaded and then reinsert the tray Pull out the extension on the output tray Load custom size paper Use these instructions to load custom size paper A CAUTION Use only custom size paper that is supported by the printer For more information see Paper specifications EY NOTE Load only plain paper in Tray 2 1 2 Pull out Tray 1 Insert the media print side down in the center ofthe tray Make sure the stack of media aligns with the line on the width guide and is not higher than the paper stack line on the guide EY NOTE Do not load paper while the printer is printing Load paper 19 Chapter 1 3 Slide the paper guides in the tray to adjust them for the media size that you have loaded and then reinsert the tray Insert a memory device If your digital camera uses a memory card to store photos you can connect the camera to the printer to print your photos A CAUTION Attempting to remove a memory card while it
190. ystem requirements Accessibility The printer provides a number of features that make it accessible for people with disabilities Visual The HP software provided with the printer is accessible for users with visual impairments or low vision by using your operating system s accessibility options and features The software also supports most assistive technology such as screen readers Braille readers and voice to text applications For users who are color blind colored buttons and tabs used in the HP software and on the printer control panel have simple text or icon labels that convey the appropriate action Mobility For users with mobility impairments the HP software functions can be executed through keyboard commands The HP software also supports Windows accessibility options such as StickyKeys ToggleKeys FilterKeys and MouseKeys The printer doors buttons paper trays and paper guides can be operated by users with limited strength and reach Support For more details about the accessibility of this printer and HP s commitment to product accessibility visit HP s website at www hp com accessibility For accessibility information for Mac OS X visit the Apple website at www apple com accessibility Get started 7 Chapter 1 HP EcoSolutions HP and the Environment HP is committed to helping you optimize your environmental footprint and empowering you to print responsibly at home or in the office For more d

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