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HP M127fn User's Manual

1. 1 Touchscreen display Provides access to the product features and indicates the current status of the product 2 Help button and light Provides access to the control panel help system 3 Power on off button Turns the product on or off 4 Right arrow button Moves the cursor to the right or moves the display to the next screen NOTE This button illuminates only when the current screen can use this feature 5 Cancel button Clears settings cancels the current job or exits the current screen NOTE This button illuminates only when the current screen can use this feature 6 Back button and light Returns to the previous screen NOTE This button illuminates only when the current screen can use this feature 7 Left arrow button Moves the cursor to the left or moves the display to the previous screen NOTE This button illuminates only when the current screen can use this feature 8 Home button and light Provides access to the Home screen 9 Wireless light Indicates the wireless network is enabled The light blinks while the product is establishing a connection to the wireless network ENWW Control panel overview 9 Control panel Home screen touchscreen only The Home screen provides access to the product features and it indicates the product status NOTE Depending on the product configuration the features on the Home screen can vary The layout might also be reversed for some languages HP Web Se
2. 6 Remove any jammed paper from the toner cartridge area ENWW Clear jams from the input tray 77 7 Reinsert the toner cartridge 8 Close the top cover 9 Lower the scanner assembly 78 Chapter8 Solve problems ENWW Clear jams in the toner cartridge area A Jam in cartridge area message displays on the product control panel 1 Lift the scanner assembly 2 Openthe top cover 3 Remove the toner cartridge ENWW Clear jams in the toner cartridge area 79 4 Remove any jammed paper from the toner cartridge area Use both hands to remove jammed paper to avoid tearing the paper 5 Reinsert the toner cartridge 80 Chapter8 Solve problems ENWW 6 Close the top cover 7 Lower the scanner assembly ENWW Clear jams in the toner cartridge area 81 Clear jams in the output bin A Jam in output bin message displays on the product control panel 1 Lift the scanner assembly 2 Open the top cover 3 Remove any jammed paper from the output bin area Use both hands to remove jammed paper to avoid tearing the paper 82 Chapter8 Solve problems ENWW 4 Remove the toner cartridge 5 Remove any jammed paper from the toner cartridge area 6 Reinsert the toner cartridge ENWW Clear jams inthe output bin 83 7 Close the top cover 8 Lower the scanner assembly 84 Chapter8 Solve problems ENWW Clear jams in the document feeder A Jam in the document fee
3. 1 Click the File menu and then click the Print option 2 Inthe Printer menu select the product 3 Open the menus drop down list or click Show Details and then click the Manual Duplex menu 4 Click the Manual Duplex box and then select a binding option 5 Click the Print button The product will print the first side of all the pages in the document first 28 Chapter3 Print ENWW 6 7 8 Retrieve the printed stack from the output bin and place it with the printed side facing down top edge first in the input tray At the computer click the Continue button to print the second side of the job If prompted touch the appropriate control panel button to continue Print multiple pages per sheet Mac OS X 1 2 3 Click the File menu and then click the Print option In the Printer menu select the product Open the menus drop down list or click Show Details and then click the Layout menu From the Pages per Sheet drop down list select the number of pages that you want to print on each sheet In the Layout Direction area select the order and placement of the pages on the sheet From the Borders menu select the type of border to print around each page on the sheet Click the Print button Select the paper type Mac OS X 1 2 3 4 Click the File menu and then click the Print option In the Printer menu select the product Open the menus drop down list or click Show Details and then click t
4. Ey NOTE The name of the button varies for different software programs 3 Click or tap the tabs in the print driver to configure the available options 4 Click or tap the OK button to return to the Print dialog box Select the number of copies to print from this screen 5 Click or tap the OK button to print the job From the software program select the Print option Select the product from the list of printers and then click or tap the Properties or Preferences button to open the print driver NOTE Thename of the button varies for different software programs Chapter 3 Print Print eax Printer Name Status Type Where Properties Find Printer Print to File E manual duplex or pis1 p1s2 p1s3 p8s3 Print what Document section For example type 1 3 5 12 ii Zoom Print lal pages in range o Pages per sheet 1 page x Scale to paper size No Scaling E a ENWW 3 Click or tap the Layout tab 4 Select the appropriate duplex option from the Print on Both Sides Manually drop down list and then click or tap the OK button 5 Inthe Print dialog box click or tap the OK button to print the job The product will print the first side of all the pages in the document first ENWW om 1O et Oe OS en m me ee Levou 2eper0ualty Orientation H Portrait Print on Both Sides Manually D None
5. Fax quality is poor Fax is blurry or too light e Increase fax resolution when sending faxes Resolution does not affect received faxes LCD control panel Touchscreen control panel 1 Onthe product control panel press the Setup yy button 1 From the Home screen on the product control panel touch the Setup y button 2 Select Fax Setup and then select Fax Send Setup 2 Select Fax Setup and then select Advanced Setup 3 Select Def Resolution and then select the correct setting 3 Select Fax Resolution and then select the correct setting 27 NOTE Increasing resolution slows transmission speed e Turnonthe Error Correction setting from the control panel LCD control panel Touchscreen control panel 1 Onthe product control panel press the Setup A button 1 From the Home screen on the product control panel touch the Setup RN button 2 Select Fax Setup and then select All Faxes E 2 Select Service and then select Fax Service 3 Select Error Correction and then select On 3 Select Error Correction and then select On e Check the toner cartridges and replace the cartridge if necessary e Ask the sender to darken the contrast setting on the sending fax machine and then resend the fax 106 Chapter 8 Solve problems ENWW Fax cuts off or prints on two pages e Set the Default Paper Size setting Faxes print on a single size of paper based on the Default Paper Size settings
6. Page Format f Pages per Sheet 1 cence a TMe ee he Oe Cee aaea Layout Paper Quality Orientation a H Portrait Print on Both Sides Manually D None y fA Flip on Long Edge amp Flip on Short Edge ional oe Fr awe ee Or Status Idle Type Where Comment ame ee Oe Ge er e Page range al Current page Selection Pages Type page numbers and or page _ 1 the section For example type 1 3 5 12 or pisi pis2 pis3 p8s3 Print what Document Print Zoom All pages in range ly Pages per sheet 1 page Scale to paper size No Scaling Print tasks Windows 21 6 Retrieve the printed stack from the output bin and place it with the printed side facing down top edge first in the input tray 7 Atthe computer click or tap the OK button to print the second side of the job 8 If prompted touch or press the appropriate control panel button to continue 22 Chapter3 Print ENWW Print multiple pages per sheet Windows 1 From the software program select the Print option 2 Select the product from the list of printers and Print ax then click or tap the Properties or Preferences Printer button to open the print driver reno Status ind Printer NOTE The name of the button varies for Typ
7. Ap LASERJET PRO MFP User Guide M125 126 M127 128 M127 128 7 HP LaserJet Pro MFP M125 M126 M127 M128 User Guide Copyright and License 2013 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Edition 1 9 2013 Part number CZ172 90910 Trademark Credits Adobe Acrobat and PostScript are trademarks of Adobe Systems Incorporated Apple and the Apple logo are trademarks of Apple Computer Inc registered in the U S and other countries iPod is a trademark of Apple Computer Inc iPod is for legal or rightholder authorized copying only Don t steal music Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Microsoft Windows Windows XP and Windows Vista are U S registered trademarks of Microsoft Corporation Table of contents T Product IEF OGUCUIOM ais soci siclcsaceands coccccavasnas ceceaaacacecascessd cecsanes acdeuve secc
8. LCD control panel Touchscreen control panel 1 Onthe product control panel press the Setup button 1 From the Home screen on the product control panel touch the Setup EN button 2 Select System Setup and then select Paper Setup 2 Select System Setup and then select Paper Setup 3 Select Def Paper Size and then select the correct y p p p setting 3 Select Paper Size and then select the correct setting e Set the paper type and size for the tray used for faxes e Turn on the Fit to Page setting to print longer length faxes on letter or A4 size paper LCD control panel Touchscreen control panel 1 Onthe product control panel press the Setup button 1 From the Home screen on the product control panel touch the Setup amp button 2 Select Fax Setup and then select Recv Fax Setup 2 Select Fax Setup and then select Advanced Setup 3 Select Fit to Page and then select On 3 Select Fit to Page and then select On Eyf NOTE If the Fit to Page setting is off and the Default Paper Size setting is set to Letter a Legal size original prints on two pages ENWW Solve fax problems 107 108 Chapter 8 Solve problems ENWW 9 ENWW Parts supplies and accessories Order parts accessories and supplies Customer self repair parts Accessories Go to www hp com support IjMFPM1 25series www hp com support IiMFPM126series www hp com support IjMFPM127series or www hp com supp
9. 8 Copy Settings button Opens the Copy Settings menu 9 Lighter Darker button Adjusts the darkness setting for the current copy job 10 Number of Copies button Sets the number of copies 11 Back button Returns to the previous screen 12 Start Copy button Starts a copy job 13 ePrint button Opens the Web Services menu ENWW Control panel overview 7 M127fn M128fn M127fp M128fp 7 Pars E3 1 GHI 2 asc 3 ver 5 mno 8 mw 9 wz 0 1 Start Fax button Starts a fax job 2 Setup button Opens the Setup menu 3 Left arrow button Moves the cursor to the left or scrolls through menu options 4 OK button Confirms a setting or an action to proceed 5 Right arrow button Moves the cursor to the right or scrolls through menu options 6 Power on off button Turns the product on or off 7 Cancel button Clears settings cancels the current job or exits the current menu 8 Copy Settings button Opens the Copy Settings menu 9 Lighter Darker button Adjusts the darkness setting for the current copy job 10 Number of Copies button Sets the number of copies 11 Back button Returns to the previous screen 12 Start Copy button Starts a copy job 13 ePrint button Opens the Web Services menu 14 Numeric keypad Use the keypad to enter fax numbers or select menu options 15 Fax Redial button Recalls the fax number used for the previous fax job 8 Chapter 1 Product introduction ENWW M127fw and M128fw
10. button 2 Select Network Setup and then select Wireless Menu 3 Select Run Network Test The product prints a test page that shows test results Reduce interference on a wireless network The following tips can reduce interference in a wireless network 102 Chapter 8 Solve problems ENWW e Keep the wireless devices away from large metal objects such as filing cabinets and other electromagnetic devices such as microwaves and cordless telephones These objects can disrupt radio signals e Keep the wireless devices away from large masonry structures and other building structures These objects can absorb radio waves and lower signal strength e Position the wireless router in a central location in line of sight with the wireless products on the network ENWW Solve wireless network problems 103 Solve fax problems e Check the hardware setup e Faxes are sending slowly Fax quality is poor e Fax cuts off or prints on two pages Check the hardware setup e Several possible fixes are available After each recommended action retry faxing to see if the problem is resolved e For best results during fax problem solving make sure the line from the product is connected directly to the wall phone port Disconnect all other devices that are connected to the product 1 Verify that the telephone cord is connected to the correct port on the back of the product 2 Check the phone line by using the fax test LCD contr
11. cartridge e Ifthe imaging drum does not appear to be damaged rock the toner cartridge gently several times and reinstall it 5 Print a few pages to see if these steps resolved the issue Check the paper and printing environment Use paper that meets HP specifications ENWW Use different paper if you are having any of the following problems e The printing is too light or seems faded in areas e Specks of toner are on the printed pages e Toner is smearing on the printed pages e Printed characters seem misformed e Printed pages are curled Always use a paper type and weight that this product supports In addition follow these guidelines when selecting paper e Use paper that is of good quality and free of cuts nicks tears spots loose particles dust wrinkles voids staples and curled or bent edges e Use paper that has not been previously printed on e Use paper that is designed for use in laser printers Do not use paper that is designed only for use in inkjet printers e Use paper that is not too rough Using smoother paper generally results in better print quality Improve print quality 89 Check the product environment Verify that the product is operating within the environmental specifications listed in the product Warranty and Legal Guide Check the EconoMode settings HP does not recommend the full time use of EconoMode If EconoMode is used full time the toner supply might outlast the mechanical
12. touch the Fax button 2 Select Fax Menu and then select Phone Book Setup 3 Select Individual Setup 4 Select an unassigned number from the list 5 Use the keypad to enter a name for the entry and then touch the OK button 6 Use the keypad to enter the fax number for the entry and then touch the OK button Delete speed dial entries LCD control panel 1 On the product control panel press the Setup button 2 Select Fax Setup and then select Phone Book 3 Select Delete 4 Select the entry you want to delete and then press the OK button NOTE Ifyou want to delete all speed dial entries select Delete All Touchscreen control panel 1 From the Home screen on the product control panel touch the Fax button 2 Select Fax Menu and then select Phone Book Setup ENWW Create edit and delete speed dial entries 53 3 Select Delete Entry 4 Select the entry you want to delete and then touch the OK button y NOTE If you want to delete all speed dial entries select Delete All Entries 54 Chapter6 Fax ENWW 7 ENWW Manage the product e Change the product connection type Windows Use HP Web Services applications touchscreen models only e HP Device Toolbox Windows HP Utility for Mac OS X e Product security features e Economy settings e A Cartridge is low or Cartridge is very low message displays on the product control panel Replace the toner cartri
13. 5 Control panel overview e Mi25a M125r M125ra M126a e M125nw M125rnw M126nw e M127fn M128fn M127fp M128fp M127fw and M128fw e Control panel Home screen touchscreen only M125a M125r M125ra M126a 1 Setup button Opens the Setup menu 2 Left arrow button Moves the cursor to the left or scrolls through menu options 3 OK button Confirms a setting or confirms an action to proceed 4 Right arrow button Moves the cursor to the right or scrolls through menu options 5 Power on off button Turns the product on or off 6 Cancel button Clears settings cancels the current job or exits the current menu 7 Copy Settings button Opens the Copy Settings menu 8 Lighter Darker button Adjusts the darkness setting for the current copy job 9 Number of Copies button Sets the number of copies 6 Chapter 1 Product introduction ENWW 10 Back button Returns to the previous screen 11 Start Copy button Starts a copy job M125nw M125rnw M126nw 1 Wireless button Enable Disable wireless 2 Setup button Opens the Setup menu 3 Left arrow button Moves the cursor to the left or scrolls through menu options 4 OK button Confirms a setting or confirms an action to proceed 5 Right arrow button Moves the cursor to the right or scrolls through menu options 6 Power on off button Turns the product on or off 7 Cancel button Clears settings cancels the current job or exits the current menu
14. Back twice to return to the Fax Setup menu Select Advanced Setup and then select Fax Tel Ring Time Select the number of seconds after which the product should stop sounding the Fax Tel audible ring to notify you of an incoming voice call Connect and configure the product forfax 49 50 Install the HP Fax software Windows optional With the HP Fax software you can fax electronic documents from a computer if you meet the following requirements e The product is connected directly to the computer or to a network to which the computer is connected e The product software is installed on the computer e The computer operating system is one that this product supports y NOTE The HP Fax software that came with the product is the only computer fax program that works with the product The product is not compatible with fax software produced by other manufacturers If the HP Fax software is not installed on your computer use one of the following methods to install the software e Software CD Insert the software CD that shipped with your HP product into the computer and then follow the on screen instructions Download from the Web Go to www hp com support click Drivers amp Software and then follow the on screen instructions to download the latest HP software y NOTE When prompted by the software installer make sure that HP Fax Software is selected as one of the software components to install Chapter 6 Fax ENWW
15. If the incoming call is detected as a voice call the product generates an audible synthesized ring to alert you of an incoming voice call Press the Back button to return to the Fax Recv Setup menu Select Fax Tel Ring Time Select the number of seconds after which the product should stop sounding the Fax Tel audible ring to notify you of an incoming voice call and then press the OK button Touchscreen control panel ENWW 1 2 10 From the Home screen on the product control panel select Setup amp Select Fax Setup and then select Advanced Setup Select Extension Phone Make sure that the On option is selected With this setting turned on you can alert the product to pick up the incoming fax call by pressing 1 2 3 sequentially on the telephone keypad Turn this setting off only if you use pulse dialing or if you have a service from your telephone company that also uses the 1 2 3 sequence The telephone company service does not work if it conflicts with the product Select Back twice to return to the Fax Setup menu Select Basic Setup and then select Answer Mode Select Fax Tel With this setting the product automatically picks up all calls and determines if the call is a voice or fax call If the call is a fax call the product handles the call as an incoming fax If the incoming call is detected as a voice call the product generates an audible synthesized ring to alert you of an incoming voice call Select
16. If this option is not available in your print driver you can set it using the HP Embedded Web Server 1 2 3 4 From the software program select the Print option Select the product and then click the Properties or Preferences button Click the Paper Quality tab Click the EconoMode check box Configure the Sleep Auto Off After setting LCD control panel 1 On the product control panel press the Setup button 2 Open the following menus e System Setup e Energy Settings e Sleep Auto Off After 3 Use the arrow keys to select the time for the Sleep Auto Off delay and then press the OK button Ey NOTE The default value is 15 Minutes 4 The product automatically wakes when it receives jobs or when you press a button on the product control panel You can change which events cause the product to wake Open the following menus e System Setup e Energy Settings e Wake Auto On Events To turn off a wake event select the event and then select the No option 64 Chapter 7 Manage the product ENWW Touchscreen control panel 1 From the Home screen on the product control panel touch the Setup amp button 2 Open the following menus e System Setup Energy Settings e Sleep Auto Off After 3 Select the time for the Sleep Auto Off delay Eyf NOTE The default value is 15 Minutes 4 The product automatically wakes when it receives jobs or when you touch the screen on the product control panel You can chang
17. Make sure that the network cable is not connected 2 To verify if the network has lost communication try connecting other devices to the network 3 Test network communication by pinging the network a Open a command line prompt on your computer For Windows click Start click Run type cmd and then press Enter b Type ping followed by the router IP address For Mac OS X open the Network Utility and then supply the IP address in the correct field in the Ping pane c If the window displays round trip times the network is working 4 Make sure that the router or product connects to the same network that the computer connects to a Print a configuration page b Compare the service set identifier SSID on the configuration report to the SSID in the printer configuration for the computer c Ifthe numbers are not the same the devices are not connecting to the same network Reconfigure the wireless setup for the product Perform a wireless network diagnostic test From the product control panel you can run a diagnostic test that provides information about the wireless network settings LCD control panel 1 Onthe product control panel press the Setup button 2 Select Network Setup and then select Wireless Menu 3 Select Network Test and then press the OK button The product prints a test page that shows test results Touchscreen control panel 1 From the Home screen on the product control panel touch the Setup amp
18. OK button e Select the Stop option to set the product to stop printing until you replace the toner cartridge e Select the Prompt option to set the product to stop printing and prompt you to replace the toner cartridge You can acknowledge the prompt and continue printing e Select the Continue option to set the product to alert you that the toner cartridge is very low but to continue printing Touchscreen control panel 1 From the Home screen on the product control panel touch the Setup X button 2 Open the following menus e System Setup e Supply Settings 66 Chapter 7 Manage the product ENWW e Black Cartridge e Very Low Setting 3 Select one of the following options e Select the Stop option to set the product to stop printing until you replace the toner cartridge e Select the Prompt option to set the product to stop printing and prompt you to replace the toner cartridge You can acknowledge the prompt and continue printing e Select the Continue option to set the product to alert you that the toner cartridge is very low but to continue printing For models with fax when the product is set to the Stop option there is some risk that faxes will not print after the new cartridge is installed if your product has received more faxes than the memory can hold while stopped For models with fax when the product is set to the Prompt option there is some risk that faxes will not print after the new cartridge is installed if you
19. Web Services tab on the HP Embedded Web Server and then click Enable The product enables Web Services and then prints an information page The information page contains the printer code that you use to register your HP product at HP Connected Go to www hpconnected com to create an HP ePrint account and complete the setup process Touchscreen control panel 1 2 3 From the Home screen on the product control panel touch the Web Services button Touch the Enable Web Services button The product enables Web Services and then prints an information page The information page contains the printer code that you use to register your HP product at HP Connected Go to www hpconnected com to create an HP ePrint account and complete the setup process For more information go to www hp com support to view additional information for your product HP ePrint software The HP ePrint software makes it easy to print from a desktop or laptop computer to any HP ePrint capable product After installing the software open the Print option from your application and then select HP ePrint from the installed printers list This software makes it easy to find HP ePrint enabled products that are ENWW Web based printing 31 registered to your HP Connected account The target HP product can be at your desk or in a remote location such as a branch office or across the globe For Windows the HP ePrint software also supports traditional
20. and select the appropriate response for each question y NOTE The maximum number of characters for the fax number is 20 The maximum number of characters for the fax header is 40 ENWW Connect and configure the product for fax 47 Configure for an answering machine If you connect a telephone answering machine to the product you need to configure the Rings to Answer and Answer Mode settings for the product Follow these steps to configure the product LCD control panel 1 On the product control panel press the Setup button 2 Select Fax Setup and then select Fax Recv Setup 3 Select Rings to Answer 4 Set the product rings to answer setting for at least one ring more than the number of rings for which the answering machine is set Use the keypad to enter the number of rings and then press the OK button 5 Press the Back button to return to the Fax Recv Setup menu 6 Select Answer Mode 7 Select TAM and then press the OK button With this setting the product listens for fax tones after the answering machine has picked up the call The product picks up a call if fax tones are detected Touchscreen control panel 1 2 From the Home screen on the product control panel select Setup amp Select Fax Setup and then select Basic Setup Select Rings to Answer Set the product rings to answer setting for at least one ring more than the number of rings for which the answering machine is set Use the keypad to
21. disable the Very LOW settings scccssssssecceeeeeeeecescseeeecceseeeecuceaeeecuaeeaeeeceaesanenceaeees 66 Replace the toner Cartridge eeeesecsceecessseeeeceecsseeeesccscescesecseeseescesceacenceseeaeencencaceaeeecuaesaeeeeseesaeeceeseeesaeeaeees 68 8 Solve problems ssi sssisscsascssascessssscsssscsasasacccacssssseassssascesscaccsssssassvedeasccbercaasrevacsansassusssseecsieeasasanassaanesovassenscaanens 1 Control panel help system touchscreen models only cssseccscsssssssssssssseseescscscssescescsseaesesseseaesecssaeaeseeeeaeas 72 Restore the factory Sset defaults 0 0 0 ecesscsesssesesssecsessessseseeceeseesscesseessessecseecaecssecaeceseceseseeseseecseseessesenseseesaes 73 Solve paper feed or jam problems c ccsscssscsssesscesecsssssseseecssecseessseseeesecsaeceseaeesaecseesaecaeeseesesseesseseesnsesseeees 74 The product does not pick UP paper secesessecsessecsecssecsecssecesceseesesessesesessecseeseecsesseessessaessseeses 74 The product picks up multiple sheets Of paper sccsscssecseessecsesseesssesssesscesssesseaeecssecssessenseees 74 Frequent or recurring paper JAMS csecccsscceneessecessccesececscceseeecsscecseeesseeseececneessseecsaceeeeeeseeceseeeess 74 Prevent paper jaMSuare srana aaa R A n eaei rii AA AR A E 75 Clear jams from the input tray ccecsecsssssecssssesssesecseessecsscesessesssesseceseseeceseseeseeeseesaesseesseesseeseeseeeseesse
22. enter the number of rings and then touch the OK button Select Back to return to the Basic Setup menu Select Answer Mode Select TAM and then touch the OK button With this setting the product listens for fax tones after the answering machine has picked up the call The product picks up a call if fax tones are detected Configure for an extension phone If you connect an extension phone to the product you need to change some fax settings for the product to work with this configuration Follow these steps to configure the product LCD control panel 1 On the product control panel press the Setup N button 2 Select Fax Setup and then select Fax Recv Setup 3 Select Extension Phone 48 Chapter6 Fax ENWW 10 Make sure that the On option is selected With this setting turned on you can alert the product to pick up the incoming fax call by pressing 1 2 3 sequentially on the telephone keypad Turn this setting off only if you use pulse dialing or if you have a service from your telephone company that also uses the 1 2 3 sequence The telephone company service does not work if it conflicts with the product Press the Back button to return to the Fax Recv Setup menu Select Answer Mode Select Fax Tel and then press the OK button With this setting the product automatically picks up all calls and determines if the call is a voice or fax call If the call is a fax call the product handles the call as an incoming fax
23. hp com support IjMFPM127series or www hp com support IjMFPM128series for HP s all inclusive help for your product e Solve problems e Download software updates e Join support forums e Find warranty and regulatory information You can also go to www hp com support for Worldwide support and other HP products 35 36 Make a copy LCD control panel 1 Load the document on the scanner glass according to the indicators on the product 2 Close the scanner 3 At the product control panel press the Number of Copies By button 4 Select the number of copies 5 Press the Start Copy B6 button to start copying Touchscreen control panel 1 2 Load the document on the scanner glass according to the indicators on the product Close the scanner From the Home screen on the product control panel touch the Copy button Touch the arrows to change the number of copies or touch the existing number and type the number of copies Touch the Start Copy button to start copying Chapter 4 Copy ENWW Copy on both sides duplex ENWW 1 2 Load the document on the scanner glass according to the indicators on the product Close the scanner Start the copy job e LCD control panel On the product control panel press the Start Copy B6 button e Touchscreen control panel From the Home screen on the product control panel touch the Copy button Retrieve the printed page from the output bin and place it with
24. parts in the toner cartridge If print quality begins to degrade and is no longer acceptable consider replacing the toner cartridge Follow these steps if the entire page is too dark or too light 1 From the software program select the Print option 2 Select the product and then click the Properties or Preferences button 3 Click the Paper Quality tab and then locate the Quality Settings area e If the entire page is too dark select the EconoMode setting e If the entire page is too light select the FastRes 1200 setting 4 Click the OK button to close the Document Properties dialog box In the Print dialog click the OK button to print the job 90 Chapter8 Solve problems ENWW Improve copy and scan quality Check the scanner glass for dirt and smudges Over time specks of debris might collect on the scanner glass and white plastic backing which can affect performance Use the following procedure to clean the scanner 1 Press the power button to turn the product off and then disconnect the power cable from the electrical outlet Open the scanner lid Clean the scanner glass and the white plastic backing underneath the scanner lid with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner A CAUTION Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the glass or pla
25. the list of printers and Print Le mt then click or tap the Properties or Preferences Printer button to open the print driver nme Status iy Find Printer NOTE The name of the button varies for Tare B rnme different software programs i a E Page range oF bos oa e Current py F Pages ae J Typepal From the 2 section For example type 1 3 5 12 or plsl pls2 p1s3 p8s3 Print what Document Zoom Print All Pages in range Ix Pages per sheet 1 page x Scale to paper size No Scaling I ENWW Print tasks Windows 25 3 Click or tap the Paper Quality tab 4 From the Media drop down list select the correct paper type and then click or tap the OK button to close the Properties or Preferences dialog box 5 Inthe Print dialog box click the OK button to print the job Additional printing information r gt FR ee n e ean am I eee Layou Paper Quatity Tray Selection Paper Source Automatically Select b Media Plain x Quality Settings Draft Better Best Layout Peper Quality Tray Selection Paper Source Automatically Select bd Quality Settings OEconoMode FastRes600 FastRes1200 p Printer Name a ee a X z Status Idle Type ae Om Whee gt Ge Ge Comment Page
26. the printed side facing down top edge first in the input tray Flip the original document on the scanner glass to copy the second side Start the copy job e LCD control panel On the product control panel press the Start Copy B6 button e Touchscreen control panel From the Home screen on the product control panel touch the Copy button Repeat this process until you have copied all of the pages Copy on both sides duplex 37 Optimize copy quality The following copy quality settings are available e Auto Select Use this setting when you are not concerned about the quality of the copy This is the default setting e Mixed Use this setting for documents that contain a mixture of text and graphics e Text Use this setting for documents that contain mostly text e Picture Use this setting for documents that contain mostly graphics LCD control panel 1 Load the document on the scanner glass according to the indicators on the product 2 Close the scanner 3 Onthe product control panel press the Copy Menu button 4 Open the Optimize menu 5 Use the arrow buttons to scroll through the options and then press the OK button to select it 6 Press the Start Copy B amp A button to start copying Touchscreen control panel 1 Load the document on the scanner glass according to the indicators on the product 2 Close the scanner 3 From the Home screen on the product control panel touch the Copy button 4 Touch the S
27. then click the Properties or Preferences button Click the Paper Quality tab From the Media drop down list select the correct paper type Click the OK button to close the Document Properties dialog box In the Print dialog click the OK button to print the job Check the paper type setting Mac OS X 1 23 ENWW Click the File menu and then click the Print option In the Printer menu select the product Improve print quality 87 3 By default the print driver displays the Copies amp Pages menu Open the menus drop down list and then click the Finishing menu 4 Select a type from the Media type drop down list 5 Click the Print button Check the toner cartridge status Check the supplies status page for the following information e Estimated percentage of cartridge life remaining e Approximate pages remaining e Part numbers for HP toner cartridges e Number of pages printed Use the following procedures to print the supplies status page LCD control panel 1 On the product control panel press the Setup button 2 Open the following menus e Reports e Supplies status 3 Use the arrow keys to select Print Supplies status page and then press the OK button Touchscreen control panel 1 From the Home screen on the product control panel touch the Supplies amp button 2 Touch the Report button to print the supplies status page Print a cleaning page LCD control panel 1 From the product control pane
28. using a cable of the correct length Verify that cable connections are secure Look at the network port connection on the back of the product and verify that the amber activity light and the green link status light are Lit If the problem continues try a different cable or port on the hub The computer is using the incorrect IP address for the product 1 4 Open the printer properties and click the Ports tab Verify that the current IP address for the product is selected The product IP address is listed on the product configuration page If you installed the product using the HP standard TCP IP port select the box labeled Always print to this printer even if its IP address changes If you installed the product using a Microsoft standard TCP IP port use the hostname instead of the IP address If the IP address is correct delete the product and then add it again The computer is unable to communicate with the product 1 Test network communication by pinging the network 98 Chapter8 Solve problems ENWW a Open a command line prompt on your computer For Windows click Start click Run type cmd and then press Enter b Type ping followed by the IP address for your product For Mac OS X open the Network Utility and then supply the IP address in the correct field in the Ping pane c Ifthe window displays round trip times the network is working 2 Ifthe ping command failed verify that the network hubs are o
29. when the product software was installed From the computer in the HP program folder run the Fax Setup Utility 5 Verify that the telephone service supports analog fax E7 NOTE HP products are designed specifically for use with analog phone services e Ifusing ISDN or digital PBX contact your service provider for information about configuring to an analog fax line e _ If using a VoIP service change the Fax Speed to Slow V 29 from the control panel Ask if your service provider supports fax and for the recommended fax modem speed Some companies might require an adapter e fyou are using a DSL service make sure that a filter is included on the phone line connection to the product Contact the DSL service provider or purchase a DSL filter if you do not have one If a DSL filter is installed try another filter because filters can be defective 6 Ifthe error persists find more detailed problem solving solutions in the sections that follow this one Faxes are sending slowly The product is experiencing poor phone line quality ENWW Retry sending the fax when the line conditions have improved Check with the phone service provider that the line supports fax Use white paper for the original Do not use colors such as gray yellow or pink Divide large fax jobs into smaller sections and then fax them individually Turn off the Error Correction setting LCD control panel Touchscreen control panel 1 Onthe product contro
30. 1 From the Home screen on the product control panel touch the Network Ont button to find the product IP address 2 To open the HP Embedded Web Server enter the product IP address into the address line of a Web browser Ey NOTE You can also access the HP Embedded Web Server from the HP Device Toolbox for Windows or the HP Utility for Mac OS X 3 Click the System tab and then click the Product Security link ey NOTE Ifa password has previously been set you are prompted to provide the password Enter the password and then click the Apply button 62 Chapter 7 Manage the product ENWW 4 Enter the new password in the New Password box and in the Verify Password box 5 At the bottom of the window click the Apply button to save the password Lock the product 1 You can attach a security cable to the slot on the back of the product ENWW Product security features 63 Economy settings Print with EconoMode Configure the Sleep Auto Off After setting Print with EconoMode This product has an EconoMode option for printing drafts of documents Using EconoMode can use less toner However using EconoMode can also reduce print quality HP does not recommend the full time use of EconoMode If EconoMode is used full time the toner supply might outlast the mechanical parts in the toner cartridge If print quality begins to degrade and is no longer acceptable consider replacing the toner cartridge Ey NOTE
31. 2 SUPPOrted pap r SIZES eesceesceseessecssecssecssessecscessecsseceecseecssesssesssesssuseseseesseeseeeeesesesseasecseeeseeeaes 12 Supported Paper tyPes xoiec iecsssceiwcescd5 secs deeecoecsecassaess exsies es seesscivveveusbnces veces oad sas a TARS aa EEEE NEEE 13 Leal the input trayss desees isinsin aieiaa Val Stains desc botivgsbes evel arai aaka Iar aa Foaia E acs Rudo EE Ea 14 Tray adjustment for small paper sizes ccccsseessesscescesssesscesecesesseessseseeceseseeeseseseessseesseseeseeesees 16 3 Pintasan a a aa AA 1 Print tasks WINdOWS escisiones sinan E a OEA EAR ENEA ess 2 How to print WINdOWS ccecsseccsssssscsescsesscsesesesscsssesesesessescsesssesecaesesesnsesesnesesecasaesesecaesesecssaeaeseees 20 Manually print on both sides Windows ccccccssesscsssscssesscscssesescessessesesesseseeseseseeeecsessesseaeeeees 20 Print multiple pages per sheet Windows ccccscsccscsscssesscsessessesessesseseseesessesessessesseaecseseaeseessens 23 Select the paper type Windows cscsssscsesssscsescsesscsesesssecscsssesseseseseseesesesesaesesesecaesestesseeseseseeeeas 25 Additional printing information ccsccssccssessecsesssesssecssesecessecseesssesssesscesseseeeeeeaeeeeeessessesssees 26 Print tasks MACOSX caic sccesersativensesees heen xnsnecisitasccbadndebadianedeib cscesssvaeaes aa a aa r Tra E ia 2 How to print Mac OS X ccsscsssscsesesscsssesesssessesescs
32. AN connection v Is SIS Wireless network connection Memory Control panel display Chapter 1 Product introduction 128 MB RAM 2 line LCD Color graphical touchscreen AINAJ SJS SIS SIS KALIA SJS lt ENWW Print Copy Prints 20 pages per minute ppm on A4 size paper and 21 ppmon Letter size paper Flatbed scanner supports paper up to A4 or Letter size M125a M125r M125ra M126a M125nw M125rnw M126nw M127fn M128fn lt M127fp M128fp lt M127fw M128fw Document feeder Copy resolution is 300 dots per inch dpi Scan Fax ENWW Scan resolution up to 1200 dpi Scans in color V 34 with two RJ 11 fax ports v V lt SSN SIS SISS SIS Telephone handset SSN NG ONS Product comparison 3 Product views Product front view 1 Output bin 2 Scanner 3 Power on off button 4 Control panel tilts up for easier viewing and type varies by model 5 Input tray 6 Document feeder 7 Short paper extender tool 4 Chapter 1 Product introduction ENWW Product back view OY 1 Slot for cable type security lock 2 Hi Speed USB 2 0 3 Ethernet port 4 Power connection 5 Fax line in port for attaching the fax phone line to the product 6 Telephone line out port for attaching an extension phone answering machine or other device ENWW Product views
33. Click Advanced Settings to gain access to more options Click Create New Shortcut to create a customized set of settings and save it in the list of shortcuts 40 Chapter5 Scan ENWW Scan by using the HP Scan software Mac OS X Use the HP Scan software to initiate scanning from software on your computer 1 Load the document on the scanner glass according to the indicators on the product Sf NOTE For best results load small size paper letter A4 or smaller with the long edge of the paper along the left side of the scanner glass 2 Open the HP Scan software which is located in the Hewlett Packard folder inside the Applications folder 3 Follow the on screen instructions to scan the document 4 When you have scanned all the pages click the Done button to save them to a file ENWW Scan by using the HP Scan software MacOS X 41 42 Chapter5 Scan ENWW ENWW Fax e Connect and configure the product for fax e Send a fax e Create edit and delete speed dial entries Go to www hp com support IjMFPM1 25series www hp com support IiMFPM126series www hp com support IjMFPM127series or www hp com support IjMFPM128series for HP s all inclusive help for your product e __ Solve problems e Download software updates e Join support forums e Find warranty and regulatory information You can also go to www hp com support for Worldwide support and other HP products 43 Connect and configure the produ
34. Company L P www hp com CZ172 909 10
35. Control panel overview Go to www hp com support IjMFPM1 25series www hp com support IiMFPM126series www hp com support IjMFPM127series or www hp com support ljMFPM128series for HP s all inclusive help for your product e Solve problems e Download software updates e Join support forums e Find warranty and regulatory information You can also go to www hp com support for Worldwide support and other HP products ENWW 2 Product comparison Paper handling Supported operating systems Input tray 150 sheet capacity Standard output bin 100 sheet capacity M125a M125r M125ra M126a v M125nw M125rnw M126nw v M127fn M128fn M127fp M128fp M127fw M128fw Short paper extender tool Windows XP 32 bit Windows Vista 32 bit and 64 bit Windows 7 32 bit and 64 bit Windows 8 32 bit and 64 bit Windows 2003 Server 32 bit and 64 bit print and scan drivers only SISSI NISIN S SN SINISIN S ASUA S AS S AJS SANSU KS AY SA SALN APSIS SALS Windows 2008 Server 32 bit and 64 bit print and scan drivers only lt x lt lt lt Windows 2012 Server print and scan drivers only Mac OS X v10 6 8 or later lt lt lt lt Supported print drivers The HP PCLmS print driver is included on the in box CD as the default print driver lt S Connectivity Hi Speed USB 2 0 10 100 1000 Ethernet L
36. E E E AARNEN 37 Optimize copy quality cecssessscsssssesssecsesssecesessesssecoesssesseeseesseesaessseseeeseesssesaeesaesaeesseessessessecseeessessecsseseses 38 By SCAN E E E E T E E E E E E 1 Scan by using the HP Scan software Windows cssscssssesscssssessssesscssssesscsessesessesccsescesesaesceseneesesseseeseeaesesaes 40 Scan by using the HP Scan software Mac OS X sscsscssssessssesscssssesscsssscssssescessssesssaeseesesceseseesessessessesesaeseeess 41 i FAN ae cadeacicissccdistecccvass sc cton E gud cacpevouses sassesecccedeaeeued san dectauesesasavedbescaeescasessdasaasaeewsescaeueussees 1 Connect and configure the product fOr fax cccsecsscesscescesscesecescesscesseseceseceseceseeseeeseeceeeseeeaeeessesseesseseesseeeseees 44 Connect the PrOduet sssri nerean re e nesena aKa e Ee eerie ones eaa ee rara ae aas E E EE ea i aE REEE 44 CONFIGURE TNE product sreca a e E A Eaa eae dd AE AENA EEE sanaaa tAE EEEE 45 Configure fax time date and header sccessesscssscsecessceseesecescesesesecessesesensessseeseees 45 Control paneloinnin eese it anero er eos r aake asare SE EAEn Eae Ee Eara ERRES 45 HP Fax Setup Wizard Windows c ccccsssssesssscsesscecsesssscsessesesecseseeeeneoees 46 Configure for Stand alone fax sccscccscssecssecssecsecseseecssecssessseseeceseseeeessessseseesseeenseas 46 Configure for an answering machine scceccesscescesecesecsseecsece
37. HP Utility is not included use the following procedure to open it 1 At the computer open the Apple menu click the System Preferences menu and then click the Print amp Fax icon or the Print amp Scan icon 2 Select the product in the left side of the window 3 Click the Options amp Supplies button 4 Click the Utility tab 5 Click the Open Printer Utility button HP Utility features The HP Utility toolbar is at the top of every page It includes these items e Devices Click this button to show or hide Mac products found by the HP Utility in the Printers pane at the left side of the screen e All Settings Click this button to return to the HP Utility main page e HP Support Click this button to open a browser and go to the HP support Web site for the product e Supplies Click this button to open the HP SureSupply Web site e Registration Click this button to open the HP registration Web site e Recycling Click this button to open the HP Planet Partners Recycling Program Web site HP Utility consists of pages that you open by clicking in the All Settings list The following table describes the tasks that you can perform with HP Utility Menu Item Description Information and Support Supplies Status Show the product supplies status and provides links for ordering supplies online Device Information Show information about the currently selected product including the product Service ID if assigned the fi
38. OK button Touchscreen control panel 1 From the Home screen on the product control panel touch the Setup X button 2 Select Fax Setup and then select Advanced Setup 3 Select Lighter Darker and then adjust the setting for your fax job Check the Error Correction setting Usually the product monitors the signals on the telephone line while it is sending or receiving a fax If the product detects an error during the transmission and the error correction setting is On the product can request that the portion of the fax be resent The factory set default for error correction is On You should turn off error correction only if you are having trouble sending or receiving a fax and you are willing to accept the errors in the transmission Turning off the setting might be useful when you are trying to send a fax overseas or receive one from overseas or if you are using a Satellite telephone connection LCD control panel 1 On the product control panel press the Setup button 2 Select Fax Setup and then select All Faxes 3 Select Error Correction and then select On Touchscreen control panel 1 From the Home screen on the product control panel touch the Setup amp button 2 Select Service and then select Fax Service 3 Select Error Correction and then select On ENWW Improve fax image quality 95 Check the Fit to Page setting If the product printed a fax job off the page turn on the fit to page feature from the produc
39. Send a fax e Send a fax by dialing manually from the product control panel e Send a fax using the HP software Windows A CAUTION To prevent damage to the product do not use an original that contains correction tape correction fluid paper clips or staples Also do not load photographs small originals or fragile originals into the document feeder Send a fax by dialing manually from the product control panel LCD control panel 1 Load the document e If you are loading an original on the scanner glass place it on the scanner glass face down in the left rear corner of the scanner glass e Ifyou are loading multiple pages in the document feeder load the pages face up and then adjust the paper guides until they are snug against the paper Ey NOTE If documents are in the document feeder and on the scanner glass at the same time the product processes the document in the document feeder and not the one on the scanner glass 2 Onthe product control panel use the keypad to enter the fax number Ey NOTE To use access codes credit cards or calling cards you must dial the fax number manually to allow for pauses and dialing codes To send a fax to an international destination dial manually to allow for pauses and international dialing codes You cannot use speed dials with access codes credit cards calling cards or to dial international destinations 3 Press the Start Fax Ne button The product starts the fax
40. The System tab can be password protected If this product is on a network always consult with the administrator before changing settings on this tab Printing Change the default product print settings such as number of copies and paper orientation These are the same options that are available on the control panel Chapter 7 Manage the product ENWW ENWW Tab or section Description Fax tab e Phone Book Add or delete entries in the fax phone book e Junk Fax List Set fax numbers to block from sending faxes to the product e Fax Activity Log Review recent fax activity for the product Networking tab Network administrators can use this tab to control network related settings for the product Provides the ability to change network settings from your computer HP Web Services tab when it is connected to an IP based network It also allows the network administrator to set up Wireless Direct functionality This tab does not appear if the product is directly connected to a computer Use this tab to set up and use various Web tools with the product HP Device Toolbox Windows 59 HP Utility for Mac OS X Use the HP Utility for Mac OS X to view or change product settings from your computer You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP IP based network Open the HP Utility From the Finder click Applications click Hewlett Packard and then click HP Utility If
41. ake sure the printing environment is within recommended specifications Frequent or recurring paper jams Follow these steps to solve problems with frequent paper jams If the first step does not resolve the problem continue with the next step until you have resolved the problem 1 If paper has jammed in the product clear the jam and then print a configuration page to test the product Check that the tray is configured for the correct paper size and type on the product control panel Adjust paper settings if necessary Turn the product off wait 30 seconds and then turn it on again Print a cleaning page to remove excess toner from inside the product Chapter 8 Solve problems ENWW a From the Home screen on the product control panel touch the Setup button b Touch the Service menu c Touch the Cleaning Page button d Load plain letter or A4 paper when you are prompted e Touch the OK button to begin the cleaning process The product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1 keeping the same orientation Wait until the process is complete Discard the page that prints 5 Printa configuration page to test the product a From the Home screen on the product control panel touch the Setup button b Touch the Reports menu c Touch the Configuration Report button If none of these steps resolves the problem the product might need service Contact HP cus
42. an Internet connection HP Web Services must be enabled on the product 1 From the Home screen on the product control panel touch the Web Services button 2 Touch the Enable Web Services button After you download an application from the HP Connected Web site it is available in the Apps menu on the product control panel This process enables both HP Web Services and the Apps menu Use HP Web Services applications touchscreen models only 57 58 HP Device Toolbox Windows Use the HP Device Toolbox for Windows to check product status or to view or change product settings from your computer This tool opens the HP Embedded Web Server for the product y NOTE This tool is available only if you performed a full installation when you installed the product Depending on how the product is connected some features might not be available 1 Click the Start button and then click the Programs item 2 Click your HP product group and then click the HP Device Toolbox item Tab or section Home tab Provides product status and configuration information Description e Device Status Shows the product status and shows the approximate percent life remaining of HP supplies e Supplies Status Shows the approximate percent life remaining of HP supplies Actual supply life remaining can vary Consider having a replacement supply available to install when print quality is no longer acceptable The supply does not need to
43. aws as ob5cedeces ou dlevasas susbsdecdenscaias a a aa NE 58 HP Utility for Mac OS X ceeeccscsseccssescscescesesceecacesesccseaceecacescasescsseaecseacencaeeecasescaseaceseaeescaeescasescaeeaeeeaeeneeeeeaeenses 60 Openthe AP Utility sssi ekes ce ccel sac va caer iat dees Sivan cCund ea aeee anr erae Ea Eaa aae EEEE EEE EE 60 iv ENWW HP Utility FE ACUIN GS ssi cacin ac sacd saves ov seevsccsais situs sabgets baee vas sdussdevaseduesetegavedadieueduesandedadoavvetdsdesettsuesdulsoueiseveetes 60 Product security features ccecsscssscsscessesscessesscessesssessecsseseessseceesssecsseseecseeseecsacsaecsaesaecsacessessseseeessesseessessesses 62 Set or change the product password ccsscescesscesseescesscessesscesecessensecsseseecseecseseeecssecsecseesseeeneeess 62 LOCK CHE PrOCUCE ssc ese A E asec ed sddveed vans soalsas duct dudvesstasesbs bie E EE EE ones 63 EGOMOIMY Settings socceccseeeesauecczdeaesdcssnceseesseuseasccet sti slccescsaesescesudstatadecas ecavedsveisueeangessadaveneesepesvscecede sbatyselsestouesdevedacs 64 Print with ECOMOMOGC ei cccccccesacaccecs sckacectcetie casecestachscscueatencenscasectandetsctansevecsese etteoesaceatacteeteceesaceaveasacse 64 Configure the Sleep Auto Off After Setting sccccsssssscsssscsssesscsseseseseesessesecseseesessesecseseesesaesees 64 A Cartridge is low or Cartridge is very low message displays on the product control panel eeeees 66 Enable or
44. be replaced unless the print quality is no longer acceptable e Device Configuration Shows the information found on the product configuration page e Network Summary Shows the information found on the product network configuration page e Reports Print the configuration and supplies status pages that the product generates e Event Log Shows a list of all product events and errors System tab Provides the ability to configure the product from your computer Print tab Provides the ability to change default print settings from your computer e Device Information Provides basic product and company information e Paper Setup Change the default paper handling settings for the product e Print Quality Change the default print quality settings for the product e _ EcoSMART Console Change the default times for entering Sleep mode or Auto Power Down mode Configure which events cause the product to wake e Paper Types Configure print modes that correspond to the paper types that the product accepts e System Setup Change the system defaults for the product e Service Perform the cleaning procedure on the product e Save and Restore Save the current settings for the product to a file on the computer Use this file to load the same settings onto another product or to restore these settings to this product at a later time e Administration Set or change the product password Enable or disable product features NOTE
45. bers to the speed dial list HP Utility for Mac OSX 61 Product security features The product supports security standards and recommended protocols that help you keep the product secure protect critical information on your network and simplify the way you monitor and maintain the product For in depth information about HP s secure imaging and printing solutions visit www hp com go secureprinting The site provides links to white papers and FAQ documents about security features Set or change the product password Use the HP Embedded Web Server to set a password or change an existing password for a product ona network LCD control panel 1 Find the product IP address a On the product control panel press the Setup button b Open the following menus e Network Setup e Show IP Address 2 To open the HP Embedded Web Server enter the product IP address into the address line of a Web browser y NOTE You can also access the HP Embedded Web Server from the HP Device Toolbox for Windows or the HP Utility for Mac OS X 3 Click the System tab and then click the Product Security link y NOTE If a password has previously been set you are prompted to provide the password Enter the password and then click the Apply button 4 Enter the new password in the New Password box and in the Verify Password box 5 At the bottom of the window click the Apply button to save the password Touchscreen control panel
46. cccstaieaccesontsess ovesese dese RS EA O 1 Product COMPANISOM errr r a rra a E E aa aE eaa A aE E ERE SE 2 PHOCUCE VIEWS siirsin esena aneian aa Ean rE aE a ASEE Ta Se eie a Ea a ADe aaae aA EIEE A AEAEE AERA Eie aR RiN 2 Product front VIEW ssiripiciiosndndna nna ai iaaa aaa iaa Aaa ANE A A A AER 2 Product back view ssssesnsessesecssseoecaseesecsrescasecsrescasenseeacesereesaceseenesacecencacaseaeeeseencaseessencescaceeaesseaceeae 2 Control panelOverview v cescccssccsess ci isaccsccsdessctsndssecscnestsssecsneepetqetsoestsessiseccsoecatecccdectienchavesisesctdeceeaeschenbshade snesbausunseeey 6 M125a M125r M125ra M126a cssccsscesssccecesesccsescescesescesesecscscescsaeseeaeseeaesaeseeaeseeaeeecaesaeeeeaeeaeeneaseas 6 M1 25nW M125rnw M126NW wu ceccccccccecccccececececescesesessscsssscscscccuecscecesecccescecsccecesecsecececesceecececsesees 7 M127fr M128fr M127 fp M1286 Pp ececcscescecccesesccsescceceseseesesccsceccecsccsaesesaeseceeseesesaeseeaeseeaeeecanearens 8 M12 7N and MV 28 W secs ctssceecteccivacias cabevestecisssatsecduabecdavestctcsdaseenssecdcecetestescuaceavtesdeldeddassectesdanasdclsecetante 9 Control panel Home screen touchscreen only cccccesessesscscssessesecsesseecsecsenseeesessesecsenteeeeeeeees 10 PA PAPON CAS E E E cocedscncses ces dued E E E E E E 1 Supported paper sizes and types sccsscessesscesscesceseccsecsseeseeseeessessecesecsceseeseesseeseceeeseeesseaesessessecsseseecseessesaes 1
47. contain mostly graphics LCD control panel 1 Load the document on the scanner glass according to the indicators on the product 2 Onthe product control panel press the Copy Menu button 3 Select the Optimize menu 4 Use the arrow buttons to scroll through the options and then press the OK button to select an option 5 Touch the Start Copy BA button to start copying Touchscreen control panel 1 Load the document on the scanner glass according to the indicators on the product 2 From the Home screen on the product control panel touch the Copy button 3 Touch the Settings button and then scroll to and touch the Optimize button Touch the arrow buttons to scroll through the options and then touch an option to select it 4 Touch the Start Copy button to start copying Edge to edge copying The product cannot print fully edge to edge There is a 4 mm 0 2 inch unprintable border around the page Considerations for printing or scanning documents with cropped edges When the original is smaller than the output size move the original 4 mm 0 2 inch away from the corner indicated by the icon on the scanner Recopy or scan in this position When the original is the size of the printed output that you want use the Reduce Enlarge feature to reduce the image so the copy is not cropped 92 Chapter8 Solve problems ENWW Clean the pickup rollers and separation pad in the document feeder If the document feeder experiences paper handli
48. ct for fax e Connect the product e Configure the product e Install the HP Fax software Windows optional Connect the product The product is an analog device HP recommends using the product on a dedicated analog telephone line Ey NOTE Some countries regions might require an adapter for the telephone cable that came with the product 1 Connect the telephone cable to the fax port L on the product and to the telephone jack on the wall 2 Optional To connect an answering machine or extension phone pull down the rubber plug from the telephone port f on the product Connect another telephone cable to the telephone port on the product and to the line in port on the answering machine or extension phone 44 Chapter6 Fax ENWW Configure the product How you configure the product varies depending on whether you set it up for standalone fax with an answering machine or with an extension phone Bf NOTE Configuring the fax time date and header settings is required to use the fax feature e Configure fax time date and header e Configure for stand alone fax Configure for an answering machine e Configure for an extension phone Configure fax time date and header You might have configured these settings when you installed the software You can configure these settings at any time by using the product control panel or the HP Fax Setup Wizard e Control panel e HP Fax Setup Wi
49. der message displays on the product control panel 1 Remove any loose paper from the input tray of the document feeder 2 Remove any jammed paper visible in the input tray area Use both hands to remove jammed paper to avoid tearing the paper 3 Lift the document feeder input tray 4 Lift the jam access cover in the document feeder ENWW Clear jams inthe document feeder 85 5 Remove any jammed paper 6 Close the jam access cover 7 Close the document feeder input tray 86 Chapter8 Solve problems ENWW Improve print quality Print from a different software program Set the paper type setting for the print job Check the toner cartridge status Print a cleaning page Inspect the toner cartridge for damage Check the paper and printing environment Check the EconoMode settings Print from a different software program Try printing from a different software program If the page prints correctly the problem is with the software program from which you were printing Set the paper type setting for the print job Check the paper type setting if you are printing from a software program and the pages have any of these problems smeared print fuzzy print dark print curled paper scattered dots of toner loose toner small areas of missing toner Check the paper type setting Windows 1 2 3 4 From the software program select the Print option Select the product and
50. dge Go to www hp com support ljMFPM125series www hp com support lIjMFPM126series www hp com support ljMFPM127series or www hp com support ljMFPM128series for HP s all inclusive help for your product e __ Solve problems e Download software updates e Join support forums e Find warranty and regulatory information You can also go to www hp com support for Worldwide support and other HP products 55 Change the product connection type Windows If you are already using the product and you wish to change the way it is connected use the Reconfigure your HP Device shortcut on your computer desktop to change the connection For example you can reconfigure the product to use a different wireless address to connect to a wired or wireless network or change from a network connection to a USB connection You can change the configuration without inserting the product CD After you select the type of connection you wish to make the program goes directly to the portion of the product setup procedure that needs to change 56 Chapter 7 Manage the product ENWW Use HP Web Services applications touchscreen models only ENWW Several innovative applications are available for this product that you can download directly from the Internet For more information and to download these applications go to the HP Connected Web site at www hpconnected com To use this feature the product must be connected to a computer or network that has
51. direct IP printing to local network printers on the network LAN or WAN to supported PostScript products Go to www hp com go eprintsoftware for drivers and information y NOTE The HP ePrint software is a PDF workflow utility for Mac and is not technically a print driver HP ePrint software for Mac supports print paths only through HP Connected and does not support direct IP printing to local network printers AirPrint 32 Direct printing using Apple s AirPrint is supported for iOS 4 2 or later Use AirPrint to print directly to the product from an iPad iPhone 3GS or later or iPod touch third generation or later in the following applications e Mail e Photos e Safari e iBooks e Select third party applications To use AirPrint the product must be connected to the same wireless network as the Apple device For more information about using AirPrint and about which HP products are compatible with AirPrint go to www hp com go airprint Ey NOTE AirPrint does not support USB connections AirPrint provides print only mobile functionality AirPrint does not support scanning Chapter 3 Print ENWW Set up HP Wireless Direct Printing oe NOTE This feature is available with wireless models only and the product might require a firmware update to use this feature The HP Wireless Direct Printing feature lets you print from your wireless mobile device directly to an HP Wireless Direct enabled product without r
52. e If you are loading an original on the scanner glass place it on the scanner glass face down in the left rear corner of the scanner glass e If you are loading multiple pages in the document feeder load the pages face up and then adjust the paper guides until they are snug against the paper Ey NOTE If documents are in the document feeder and on the scanner glass at the same time the product processes the document in the document feeder and not the one on the scanner glass 2 Click Start click Programs or All Programs in Windows XP and then click HP 3 Click the product name and then click HP Send Fax The fax software opens 4 Enter the fax number of one or more recipients 5 Click Send Now 52 Chapter6 Fax ENWW Create edit and delete speed dial entries You can store frequently dialed fax numbers up to 100 entries as speed dial entries e Create and edit speed dial entries Delete speed dial entries Create and edit speed dial entries LCD control panel 1 On the product control panel press the Setup button 2 Select Fax Setup and then select Phone Book 3 Select Add Edit 4 Select an unassigned number for the new entry and then press the OK button 5 Use the keypad to enter the fax number for the entry and then press the OK button 6 Use the keypad to enter a name for the entry and then press the OK button Touchscreen control panel 1 From the Home screen on the product control panel
53. e earne different software programs abe IF manual dani Comment Page range section For example type 1 3 5 12 or plsl ps2 p1s3 p8s3 Print what Docu ment iz Zoom Print All pages in range i Pages per sheet 1 page Scale to paper size No Scaling om ve Bye 3 Click or tap the Layout tab am e ee OF OO Ak Se agaa Ea Orientation H Portrait Z Print on Both Sides Manually D None Page Format Pages per Sheet 1 4 Select the correct Orientation option from the TO ee NP A Cm Camm Pere drop down list Layout BenesGustil Orientation H Portrait D Portrait Landscape fone Page Format Pages per Sheet 1 X ENWW Print tasks Windows 23 24 5 Select the correct number of pages per sheet from the Pages per sheet drop down list and then click or tap the Advanced button Select the correct Pages per Sheet Layout option from the drop down list Chapter 3 Print FR n e et Ree Ore Layout Paper Quality Orientation L Portrait Zi Print on Both Sides Manually None k Page Format Pages per Sheet 1 y Sants 7 lt aea m D OL Mat Rene On ml HP LaserJet Pro MFP M127 M128 PCLmS Advanced Document Settings Ei Paper Output Paper Size Letter Document Options Pri
54. e which events cause the product to wake Open the following menus e System Setup e Energy Settings e Wake Auto On Events To turn off a wake event select the event and then select the No option ENWW Economy settings 65 A Cartridge is low or Cartridge is very low message displays on the product control panel A Cartridge is low or Cartridge is very low message displays on the product control panel and the product does not print y NOTE Toner level warnings and indicators provide estimates for planning purposes only When an indicator shows low toner levels consider having a replacement cartridge available to avoid possible printing delays You do not need to replace cartridges until print quality becomes unacceptable Once an HP toner cartridge has reached very low HP s Premium Protection Warranty on that toner cartridge has ended You can change the way the product reacts when supplies reach the Very Low state You do not have to re establish these settings when you install a new toner cartridge Enable or disable the Very Low settings You can enable or disable the default settings at any time and you do not have to re enable them when you install a new toner cartridge LCD control panel 1 On the product control panel press the Setup button 2 Open the following menus e System Setup e Supply Settings e Black Cartridge e Very Low Setting 3 Select one of the following options and then press the
55. eeceeeeseesseesseeseeeeseeses 48 Configure for an extension PHONG cccscecssesssessecssesssessecssecssessecseeseeessecseesnsessseseesss 48 Install the HP Fax software Windows optional s ssssseeeecececececececeseseseseseseeeeeeeeeeeeeeeeees 50 SING eh FAN e E chek ccte ad cheats E E E al leva eueeceectandetsdacuetesautessdbecusedctecbvaecaegeavaceauses 51 Send a fax by dialing manually from the product control panel ccsscsecssessecseessesssesseeseeeeees 51 Send a fax using the HP Software Windows sssccssscsssssssessssesscsesscssssesssseseesesecssssesesseseesesaeees 52 Create edit and delete speed ial entries cccssesscessecsssceseecsssessececsecsstcesseceseecseceseecsseeeseeeeseecsseeceeessees 53 Create and edit Speed dial entries cscsssssscsssssscsssesecessesseseseseecseesseceseeesseeseessnesaesaeeseeseeessees 53 Delete speed dial entries cccesesssessesssessesssessesssesseessesseessesaeessssseceseesssesecessesesessesssessesseseesseesaes 53 D Mamage the Prague Aea dass E E E dadacansceasseeksesccadsdevaedeieses E 1 Change the product connection type Windows cccsccssssesscssssessssescssesssscsccsesseseeseseesecescesesaesesaeseesesaesesaes 56 Use HP Web Services applications touchscreen models only scccesesccscesessssesscscssescssesscscssessesesseaeceeaeeeees 57 HP Device T olb x Wim OWS scicaccicscecvass ascecde
56. eless access point Verify that the product is located away from electronic devices that might interfere with the wireless signal Many devices can interfere with the wireless signal including motors cordless phones security system cameras other wireless networks and some Bluetooth devices Verify that the print driver is installed on the computer Verify that you have selected the correct printer port Verify that the computer and product connect to the same wireless network For Mac OS X verify that the wireless router supports Bonjour 100 Chapter 8 Solve problems ENWW The product does not print after the wireless configuration completes 1 Make sure that the product is turned on and in the ready state 2 Turn off any third party firewalls on your computer 3 Make sure that the wireless network is working correctly 4 Make sure that your computer is working correctly If necessary restart the computer 5 Verify that you can open the product HP Embedded Web Server from a computer on the network The product does not print and the computer has a third party firewall installed 1 Update the firewall with the most recent update available from the manufacturer 2 If programs request firewall access when you install the product or try to print make sure you allow the programs to run 3 Temporarily turn off the firewall and then install the wireless product on the computer Enable the firewall when you have completed the wirele
57. equiring connection to an established network or the Internet Use HP Wireless Direct to print wirelessly from the following devices e iPhone iPad or iTouch using Apple AirPrint or the HP ePrint mobile app e Mobile devices that run Android or Symbian using the HP ePrint Home amp Biz application e Any Wi Fi capable computer with any operating system For more information on HP Wireless Direct go to www hp com go wirelessprinting and then click HP Wireless Direct To set up HP Wireless Direct from the control panel complete the following steps LCD control panel 1 At the product control panel press the OK button to open the menus 2 Open the following menus e Network Setup e Wireless Menu e Wireless Direct 3 Select the On option and then press the OK button The product saves the setting and then returns the control panel to the Wireless Direct Settings menu Touchscreen control panel 1 From the Home screen on the product control panel touch the Wireless p button 2 Open the following menus e Wireless Menu e Wireless Direct Settings e On Off 3 Touch the On menu item The product saves the setting and then returns the control panel to the Wireless Direct Settings menu ENWW Set up HP Wireless Direct Printing 33 34 Chapter3 Print ENWW 4 ENWW Copy Make a copy e Copy on both sides duplex e Optimize copy quality Go to www hp com support IjMFPM125series www hp com support IiMFPM126series www
58. ess networks list The wireless network is not functioning Perform a wireless network diagnostic test Reduce interference on a wireless network Wireless connectivity checklist Verify that the network cable is not connected Verify that the product and the wireless router are turned on and have power Also make sure that the wireless radio in the product is turned on Verify that the service set identifier SSID is correct Print a configuration page to determine the SSID If you are not sure the SSID is correct run the wireless setup again With secured networks verify that the security information is correct If the security information is incorrect run the wireless setup again If the wireless network is working correctly try accessing other computers on the wireless network If the network has Internet access try connecting to the Internet over a wireless connection Verify that the encryption method AES or TKIP is the same for the product as it is for the wireless access point on networks using WPA security Verify that the product is within the range of the wireless network For most networks the product must be within 30 m 100 ft of the wireless access point wireless router Verify that obstacles do not block the wireless signal Remove any large metal objects between the access point and the product Make sure poles walls or support columns containing metal or concrete do not separate the product and wir
59. esseas 76 Clear jams in the toner cartridge area scscesscsscesscessesscesscessesssesseesecesecsecseecaseseecnseceesseesnseaseeessesescsseenseaseses 79 Clear jams in th Output DiN sranna s sesddeesacedes said vas dues AE R E EEEL 82 Clear jams in the document feeder csccssesssessessecssssssecssessecssecssesssesssessceseesseeseeessesecesecesseasaesseeensecsseseseaseses 85 improve print q ality sciistici essdasdey seeecevaceenedeandeesssevestdeestascsesacecsccotecbaetddavsncastaadcaduonesdecsanesiea asia 87 Print from a different software program ccssccssesssesessecssesscessesscesseescesseessessecsseasecsseaeesseesseeses 87 Set the paper type setting for the print job s nnonnsennnnsenoosonsensonsesensesseneessnsenssnsenssnsnsonsenonsenssnseens 87 Check the paper type Setting Windows cccccssessssessescsscscssesecsesecsesecsessesesseeeseaees 87 Check the paper type Setting Mac OS X uu sesesscssssesssessessssessssessesssseseseeseeseseesesaes 87 Check the toner cartridge Status ccsesscssssssessesssessecssessecsseseessecseesssssessesssessesssessesseeseseeneses 88 PINE a CLEANING PAGE ssssesdencesscadesceceandeeccesestiadlasescedizata dacs keia araea apariar aiai ieri ai eaii 88 Inspect the toner cartridge for damage sccssescssscescesscsssesscessesscesscessesscesseessessecssesssesteeseeees 89 Check the paper and printing environment sscssccssessses
60. essesesssesessesssesesecseseseseeaeseseseeaeseseaeeseseseseseseeseseees 28 Manually print on both sides Mac OS X c csscsccssssesscscssesseseesesseeesessessesesseseesesseseesesseseeseseeseens 28 Print multiple pages per sheet Mac OS X ccccssessescssesscscsscsesseseccecsessesessessesessesseseseesseaeeseeseaeeas 29 Select the paper type Mac OS X ceccssssssesescssssesesecscsesesseeesssesesecsssesecseseseseesesesecaeseseeesaeseseseeaess 29 ENWW Additional printing information c scccscssecsscssscssecssecssecseeceesseeseeeseeseecaessaesaeesseesasecseseeenseses 29 Web based printing ccssscecsscssscessecesscecseeceseecssscesseesstsecseeessecesseceseeecsesesseceseeecsaeseneecesseceseeesececseecseeeeseeesaees 2 FPG PIAA cenen enna a sends cchadbcndhagsssoteecsatachcahebestahesbivechetbateabaslesataeteaned 31 HIP GPrint SOPt WANG oo iccseeccuccce2ctee ts ccasttecvecaucaice totes tdevec eddeauectadal advevetadsedded sees RE 31 APNE irene E cs deceesetar cussed vated stxesuas soaceus coves EEE E bend ces ases evades 32 Set up HP Wireless Direct Printing csccssssssssesssesssscssessecssecesesssessesseecseesecessecssesseeseeeseeeseeseesseesseeseesseeses 33 CODY E E aes aes A E E T duvets sence ck See eeusaanes 1 MAKE GiCO PY ae EET e E E E E E E E E E deus atdulesundavevcustedhiey cuemeacceusveueteds inva Ran deuibeseeseawery 36 Copy Of Doth sides duplex soscscnnnnnnan es beatin
61. ettings button and then scroll to and touch the Optimize button 5 Touch the arrow buttons to scroll through the options and then touch an option to select it 6 Touch the Start Copy button to start copying 38 Chapter4 Copy ENWW 5 ENWW Scan e Scan by using the HP Scan software Windows Scan by using the HP Scan software Mac OS X Go to www hp com support ljMFPM125series www hp com support lIjMFPM126series www hp com support ljMFPM127series or www hp com support IjMFPM128series for HP s all inclusive help for your product e Solve problems e Download software updates e Join support forums Find warranty and regulatory information You can also go to www hp com support for Worldwide support and other HP products 39 Scan by using the HP Scan software Windows Use the HP Scan software to initiate scanning from software on your computer You can save the scanned image as a file or send it to another software application 1 Load the document on the scanner glass according to the indicators on the product Bf NOTE For best results load small size paper Letter A4 or smaller with the long edge of the paper along the left side of the scanner glass 2 Click Start and then click Programs or All Programs in Windows XP 3 Click HP and then select your product 4 Click HP Scan select a scanning shortcut and then adjust the settings if necessary 5 Click Scan Ey NOTE
62. hat you remove all of the paper from the input tray and straighten the stack Do not fan the paper This reduces jams by preventing multiple sheets of paper from feeding through the product at one time 1 Load the paper face up with the top forward in the input tray The orientation of the paper in the tray varies depending on the type of print job For additional information see Table 2 1 Input tray paper orientation on page 15 2 Adjust the paper guides until they are snug against the paper 14 Chapter 2 Paper trays ENWW Table 2 1 Input tray paper orientation Paper type Duplex mode How to load paper Preprinted or letterhead 1 sided printing or 2 sided printing Face up Top edge leading into the product Prepunched 1 sided printing or 2 sided printing Face up Holes toward the left side of the product Envelopes 1 sided printing Face up Top edge toward the right of the tray postage end entering the product last ENWW Loadtheinputtray 15 Tray adjustment for small paper sizes To print on paper shorter than 185 mm 7 3 in use the short paper extender to modify the input tray 1 Remove the short paper extender tool from the storage slot on the right side of the input area 2 Attach the tool to the paper length guide on the input tray 3 Load the paper into the tray and then adjust the paper guides until they are snug against the paper 16 Chapter 2 Paper trays ENWW 4 Pu
63. he Finishing menu Select a type from the Media type drop down list Click the Print button Additional printing information Go to www hp com support to visit the support Web site for this product and for details about performing specific print tasks such as the following ENWW Print tasks MacOSX 29 e Create and use printing shortcuts or presets e Select the paper size or use a custom paper size e Select the page orientation e Create a booklet e Scale a document to fit a specific paper size e Print the first or last pages of the document on different paper Print watermarks on a document 30 Chapter3 Print ENWW Web based printing Several options are available for remote printing over the Internet HP ePrint Use HP ePrint to print documents by sending them as an email attachment to the product s email address from any email enabled device To use HP ePrint the product must meet these requirements The product must be connected to a wired or wireless network and have Internet access HP Web Services must be enabled on the product and the product must be registered with HP Connected LCD control panel 1 4 Find the product IP address a On the product control panel press the Setup button b Open the following menus e Network Setup e Show IP Address To open the HP Embedded Web Server enter the product IP address into the address line of a Web browser on the computer Click the HP
64. ine e f another fax machine does not receive the fax successfully check the fax settings on your product If the fax is still unsuccessful there might be interference on the phone line Try to resend the fax later Check the sender s fax machine Ask the sender to darken the contrast setting on the sending fax machine and then resend the fax If the received fax quality is still poor check the fax settings on your product ENWW Improve fax image quality 97 Solve wired network problems Check the following items to verify that the product is communicating with the network Before beginning print a configuration page from the product control panel and locate the product IP address that is listed on this page Poor physical connection The computer is using the incorrect IP address for the product The computer is unable to communicate with the product The product is using incorrect link and duplex settings for the network New software programs might be causing compatibility problems The computer or workstation might be set up incorrectly The product is disabled or other network settings are incorrect NOTE HP does not support peer to peer networking as the feature is a function of Microsoft operating systems and not of the HP print drivers For more information go to Microsoft at www microsoft com Poor physical connection 1 2 3 4 Verify that the product is attached to the correct network port
65. ir 110 maintenance kits 110 supplies 110 power connection locating 5 power switch locating 4 print on both sides Mac 28 112 Index print quality improving 87 printing on both sides settings Windows 20 R replacing toner cartridge 68 restoring factory set defaults 73 S scan quality improving 91 scanner glass cleaning 91 scanning from HP Scan software Mac 41 from HP Scan software Windows 40 settings factory set defaults restoring 73 sleep delay setting 64 software HP Utility 60 special paper printing Windows 25 status Home screen control panel 10 HP Utility Mac 60 supplies low threshold settings 66 ordering 110 part numbers 110 replacing toner cartridge 68 status viewing with HP Utility for Mac 60 using when low 66 supplies status checking 88 supplies status page printing 88 supported media 12 supported operating systems 2 T toner amount remaining 88 toner cartridge checking for damage 89 low threshold settings 66 replacing 68 using when low 66 transparencies printing Windows 25 Tray 1 loading 14 trays included 2 locating 4 troubleshooting faxes 104 jams 75 network problems 98 paper feed problems 74 wired network 98 wireless network 100 two sided copying 37 two sided printing settings Windows 20 w Web Services applications 57 enabling 57 wireless network troubleshooting 100 wireless network interference 102 ENWW 2013 Hewlett Packard Development
66. job y NOTE If you are faxing from the scanner glass and your document includes multiple pages follow the control panel prompts to confirm and load additional pages Touchscreen control panel 1 Load the document e _ If you are loading an original on the scanner glass place it on the scanner glass face down in the left rear corner of the scanner glass e Ifyou are loading multiple pages in the document feeder load the pages face up and then adjust the paper guides until they are snug against the paper 27 NOTE If documents are in the document feeder and on the scanner glass at the same time the product processes the document in the document feeder and not the one on the scanner glass 2 _Fromthe Home screen on the product control panel select Fax ENWW Sendafax 51 3 Use the keypad to enter the fax number Bf NOTE To use access codes credit cards or calling cards you must dial the fax number manually to allow for pauses and dialing codes To send a fax to an international destination dial manually to allow for pauses and international dialing codes You cannot use speed dials with access codes credit cards calling cards or to dial international destinations 4 Select Start Fax E NOTE If you are faxing from the scanner glass and your document includes multiple pages follow the control panel prompts to confirm and load additional pages Send a fax using the HP software Windows 1 Load the document
67. l press the Setup button 2 Open the Service menu 3 Use the arrow keys to select the Cleaning mode option and then press the OK button The product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1 keeping the same orientation Wait until the process is complete Discard the page that prints Touchscreen control panel 1 From the Home screen on the product control panel touch the Setup X button 2 Touch the Service menu 88 Chapter8 Solve problems ENWW 3 Touch the Cleaning Page button 4 Load plain letter or A4 paper when you are prompted 5 Touch the OK button to begin the cleaning process The product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1 keeping the same orientation Wait until the process is complete Discard the page that prints Inspect the toner cartridge for damage 1 Remove the toner cartridge from the product and verify that the sealing tape has been removed 2 Grasp both sides of the toner cartridge and distribute the toner by gently rocking the cartridge 3 Check the memory chip for damage 4 Examine the surface of the imaging drum on the toner cartridge A CAUTION Do not touch the roller imaging drum on the cartridge Fingerprints on the imaging drum can cause print quality problems e Ifyou see any scratches fingerprints or other damage on the imaging drum replace the toner
68. l panel press the Setup A button 1 From the Home screen on the product control panel touch the Setup Sx button 2 Select Fax Setup and then select All Faxes 2 Select Service and then select Fax Service 3 Select Error Correction and then select Off 3 Select Error Correction and then select Off y NOTE Turning off Error Correction can reduce image quality Increase the Fax Speed setting Solve fax problems 105 LCD control panel Touchscreen control panel 1 Onthe product control panel press the Setup A button 1 From the Home screen on the product control panel touch the Setup RN button 2 Select Fax Setup and then select All Faxes 2 Select Fax Setup and then select Advanced Setup 3 Select Fax Speed and then select the correct setting 3 Select Fax Speed and then select the correct setting e Change the fax settings on the control panel to a lower resolution NOTE Higher resolution faxes can take longer to send than lower resolution faxes LCD control panel Touchscreen control panel 1 Onthe product control panel press the Setup yy button 1 From the Home screen on the product control panel touch the Setup SN button 2 Select Fax Setup and then select Fax Send Setup 2 Select Fax Setup and then select Advanced Setup 3 Select Def Resolution and then select the correct setting 3 Select Fax Resolution and then select the correct setting
69. link and duplex settings for the network s ccsscsseeseesseeseees 99 New software programs might be causing compatibility problems csssssssesseestesesseesees 99 The computer or workstation might be Set Up incorrectly ccesecsssesscesscescesseeseeesseeeeeesseeenees 99 The product is disabled or other network settings are incorrect cssceesceseesseeeesecsseeseeseeeees 99 Solve wireless network problems ccsccscssscssessscssesssesssecssecsesescnsecssecssesssesssesecessensecseeeeseseesessasecaessseenes 100 Wireless connectivity checklist ccesecssesssessessesssesssesssessesscessesecessesceseeeseeeseesseesaeesaesseeeseeaees 100 The product does not print after the wireless configuration completes cscesecsseereees 101 The product does not print and the computer has a third party firewall installed 101 The wireless connection does not work after moving the wireless router or product 101 Cannot connect more computers to the wireless product s cssccssecssecssceescessessseeseesssesseesees 101 The wireless product loses communication when connected to a VPN csccesccesseesssesseeesees 101 The network does not appear in the wireless networks list cscessesssessecesecsseeesesesseeseesees 101 The wireless network is not FUNCTIONING ccsccescesecssecssecssecssecoeseecseecn
70. n and then verify that the network settings the product and the computer are all configured for the same network The product is using incorrect link and duplex settings for the network Hewlett Packard recommends leaving these settings in automatic mode the default setting If you change these settings you must also change them for your network New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct print driver The computer or workstation might be set up incorrectly 1 Check the network drivers print drivers and the network redirection settings 2 Verify that the operating system is configured correctly The product is disabled or other network settings are incorrect 1 Review the configuration page to check the status of the network protocol Enable it if necessary 2 Reconfigure the network settings if necessary ENWW Solve wired network problems 99 Solve wireless network problems Wireless connectivity checklist The product does not print after the wireless configuration completes The product does not print and the computer has a third party firewall installed The wireless connection does not work after moving the wireless router or product Cannot connect more computers to the wireless product The wireless product loses communication when connected to a VPN The network does not appear in the wirel
71. ned with nonabrasive glass cleaner A CAUTION Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the glass or platen They might seep and damage the product 4 Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting 5 Close the scanner lid 6 Connect the power cable to an outlet and then press the power button to turn the product on Check the send fax resolution setting LCD control panel 1 On the product control panel press the Setup button 2 Select Fax Setup 3 Select Send Fax Setup and then select Def Resolution 4 Select the desired resolution setting and then press the OK button Touchscreen control panel 1 From the Home screen on the product control panel touch the Setup X button 2 Select Fax Setup 94 Chapter 8 Solve problems ENWW 3 Select Advanced Setup and then select Fax Resolution 4 Select the desired resolution setting and then touch OK Check the lightness darkness setting If the fax output is too light or too dark check the lightness darkness setting to make sure it is appropriate for the fax job LCD control panel 1 On the product control panel press the Setup button 2 Select Fax Setup 3 Select Fax Send Setup and then select Def Light Dark 4 Adjust the setting for your fax job and then press the
72. ng ENWW Replace the toner cartridge 69 7 Align the toner cartridge with the tracks inside the product and then insert the toner cartridge until it is firmly seated 8 Close the top cover 9 Lower the scanner assembly 70 Chapter 7 Manage the product ENWW 8 Solve problems e Control panel help system touchscreen models only Restore the factory set defaults e Solve paper feed or jam problems e Clear jams from the input tray e Clear jams in the toner cartridge area Clear jams in the output bin e Clearjams in the document feeder Improve print quality e Improve copy and scan quality Improve fax image quality e Solve wired network problems Solve wireless network problems e Solve fax problems Go to www hp com support lIjMFPM125series www hp com support I MFPM126series www hp com support jMFPM127series or www hp com support ljMFPM128series for HP s all inclusive help for your product e __ Solve problems e Download software updates e Join support forums e Find warranty and regulatory information You can also go to www hp com support for Worldwide support and other HP products ENWW Control panel help system touchscreen models only The product has a built in Help system that explains how to use each screen To open the Help system touch the Help button in the upper right corner of the screen For some screens the Help o
73. ng 62 F factory set defaults restoring 73 fax troubleshooting hardware setup 104 G glass cleaning 91 H hardware setup fax troubleshooting 104 help controlpanel 72 Home screen controlpanel 10 HP Device Toolbox using 58 HP Embedded Web Server changing password 62 opening 62 HPePrint 31 HP ePrint software 31 HP Scan software Mac 41 HP Scan software Windows 40 HP Utility 60 HP Utility for Mac Bonjour 60 features 60 HP Utility Mac 60 HP Web Services applications 57 enabling 57 HP Wireless Direct Printing 33 l Input tray orientation 15 interface ports locating 5 J jams causesof 75 L labels printing Windows 25 lock product 63 M Macintosh HP Utility 60 maintenance kits part numbers 110 Index 111 media supported sizes 12 memory included 2 multiple pages per sheet printing Mac 29 printing Windows 23 N network password changing 62 password setting 62 network installation 56 networking 2 networks installing the product 56 number of copies changing 36 0 on off button locating 4 online help control panel 72 ordering supplies and accessories 110 output bin locating 4 P pages per minute 2 pages per sheet selecting Mac 29 selecting Windows 23 paper jams 75 ordering 110 selecting 89 supported sizes 12 supported types 13 paper pickup problems solving 74 paper types selecting Mac 29 selecting Windows 25 part numbers customer self repa
74. ng problems such as jams or multiple page feeds clean the document feeder rollers and separation pad 1 Lift the document feeder input tray 2 Usea moist lint free cloth to wipe both pickup rollers and the separation pad to remove dirt CAUTION Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the glass or platen They might seep and damage the product 3 Close the document feeder input tray ENWW Improve copy and scan quality 93 Improve fax image quality e Check the scanner glass for dirt or smudges e Check the send fax resolution setting Check the lightness darkness setting e Check the Error Correction setting e Check the Fit to Page setting e Clean the pickup rollers and separation pad in the document feeder e Send to a different fax machine Check the sender s fax machine Check the scanner glass for dirt or smudges Over time specks of debris might collect on the scanner glass and white plastic backing which can affect performance Use the following procedure to clean the scanner 1 Press the power button to turn the product off and then disconnect the power cable from the electrical outlet 2 Openthe scanner lid 3 Clean the scanner glass the document feeder strips and the white plastic backing with a soft cloth or sponge that has been moiste
75. nput tray Paper pickup tray kit Replacement input tray Mandatory C Z172 65011 Short media extender kit Replacement short media Mandatory C Z172 65012 extender tool for input tray Telephone handset kit for China Replacement handset for China fax Mandatory C Z185 65001 models Telephone handset kit for Russia Replacement handset for Russia Mandatory C Z185 65010 fax models Accessories Item Description Part number USB cable 2 meter standard USB compatible device C6518A connector 110 Chapter9 Parts supplies and accessories ENWW Index A accessories ordering 110 partnumbers 110 AirPrint 32 applications downloading 57 Appsmenu 57 B bins output locating 4 c cartridge replacing 68 checklist wireless connectivity 100 cleaning glass 91 paper path 88 control panel buttons and lights 6 help 72 Home screen 10 locating 4 copy quality improving 91 copying edges of documents 92 multiple copies 36 optimizing for text or pictures 92 quality adjusting 38 setting paper size and type 91 single copies 36 two sided documents 37 covers locating 4 ENWW customer self repair part numbers 110 D defaults restoring 73 document feeder 37 copying two sided documents 37 double sided copying 37 drivers paper types 13 duplex 37 duplex printing Mac 28 duplex printing double sided settings Windows 20 E EconoMode setting 64 90 economy settings 64 Embedded Web Server changing password 62 openi
76. nter Features Booklet None Lele ies ess Right then Down Page Borders Off Right then Down Down then Right Left then Down Down then Left ENWW 7 Select the correct Page Borders option from the ee a A Sa s drop down list click or tap the OK button to close mip eee eT EC the Advanced Options dialog box and then click lt lt Anae or tap the OK button to close the Properties or Paper SELA E Document Options Preferences dialog box 5 Printer Features Booklet None Pages per Sheet avout Right then Down on On 8 Inthe Print dialog box click or tap the OK button to print the job Printer Name a ee Properties Status Idle SS Type e Where ae e e Print to file Comment Manual duplex Page range Copies al Number of copies i Current page Selection Pages 7 collate Type page numbers and or page 1 1 ranges separated by commas counting from the start of the document or the section For example type 1 3 5 12 or pi1si pis2 pis3 p8s3 Print what Document iz z Print All pages in range Pagespersheet 1page z Scale to paper size No Scaling Iz Select the paper type Windows 1 From the software program select the Print option 2 Select the product from
77. ol panel Touchscreen control panel 1 Onthe product control panel press the Setup A button 1 From the Home screen on the product control panel touch the Setup SX button 2 Select Service and then select Run Fax Test The product prints a fax test report 2 Select Service and then select Fax Service 3 Select Run Fax Test The product prints a fax test report The report contains the following possible results e Pass The report contains all of the current fax settings for review e Fail The report indicates the nature of the error and contains suggestions for how to resolve the issue 3 Verify that the product firmware is current a Goto www hp com support b Click Drivers amp Software type your product number in the window and then click Search If necessary click your model in a list of similar products The Software amp Driver Downloads page opens c Select your operating system from the drop down menu and then click Next d Click the plus sign next to Firmware and then click HP LaserJet Firmware Update Utility e Click Download 104 Chapter 8 Solve problems ENWW f When the download is complete follow the on screen instructions to install and run the utility The utility checks for firmware updates for your HP product If updates are found the utility installs the available update g When firmware updates are complete try to resend the fax 4 Verify that the fax was set up
78. ort IjMFPM128series for HP s all inclusive help for your product e _ Solve problems e Download software updates Join support forums Find warranty and regulatory information You can also go to www hp com support for Worldwide support and other HP products 109 Order parts accessories and supplies HP original toner cartridges and paper www hp com go suresupply Order genuine HP parts or accessories www hp com buy parts Order through service or support providers Contact an HP authorized service or support provider Customer self repair parts The following customer self repair parts are available for the product e Parts listed as Mandatory self replacement are to be installed by customers unless you are willing to pay HP service personnel to perform the repair For these parts on site or return to depot support is not provided under the HP product warranty e Parts listed as Optional self replacement can be installed by HP service personnel at your request for no additional charge during the product warranty period Item Description Self replacement options Part number HP 83A Toner Cartridge Replacement toner cartridge Mandatory CF283A HP 88A Toner Cartridge Replacement toner cartridge for Mandatory CC388A China and India only Pickup roller kit Replacement pickup roller forthe Mandatory C Z172 65001 input tray Separation pad kit Replacement separation pad for Mandatory C Z172 65010 the i
79. pens to a global menu where you can search for specific topics You can browse through the menu structure by touching the buttons in the menu Some Help screens include animations that guide you through procedures such as clearing jams For screens that contain settings for individual jobs the Help opens to a topic that explains the options for that screen If the product alerts you of an error or warning touch the Help button to open a message that describes the problem The message also contains instructions to help solve the problem 72 Chapter8 Solve problems ENWW Restore the factory set defaults Restoring the factory set defaults returns all of the product and network settings to the factory defaults It will not reset the page count tray size or language To restore the product to the factory default settings follow these steps A CAUTION Restoring the factory set defaults returns all of the settings to the factory defaults and it also deletes any pages that are stored in the memory 1 Onthe product control panel press or touch the Setup 3X button 2 Open the Service menu 3 Select the Restore Defaults option and then press or touch the OK button The product automatically restarts ENWW Restore the factory set defaults 73 Solve paper feed or jam problems If the product has recurring problems with paper feeding or with jams use the following information to reduce the number of occurrences The p
80. r product has received more faxes than the memory can hold while the product is waiting for the prompt to be acknowledged Once an HP toner cartridge has reached Very Low HP s Premium Protection Warranty on that toner cartridge has ended All print defects or cartridge failures incurred when an HP toner cartridge is used in Continue at very low mode will not be considered to be defects in materials or workmanship in the toner cartridge under the HP Print Cartridge Warranty Statement ENWW A Cartridge is low or Cartridge is very low message displays on the product control panel 67 Replace the toner cartridge When a toner cartridge approaches the end of useful life you are prompted to order a replacement You can continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality 1 Lift the scanner assembly 2 Open the top cover 3 Remove the toner cartridge 68 Chapter 7 Manage the product ENWW 4 Remove the new toner cartridge from the bag Place the used toner cartridge in the bag for recycling 5 Grasp both sides of the toner cartridge and distribute the toner by gently rocking the cartridge CAUTION Donot touch the shutter or the surface of the roller 6 Bend the tab on the left side of the cartridge until the tab breaks loose Pull the tab until all the tape is removed from the cartridge Place the tab and tape in the toner cartridge box to return for recycli
81. r special characters that are not on the standard keypad touch the button to opena keypad that contains special characters Ey NOTE The maximum number of characters for the fax header is 40 HP Fax Setup Wizard Windows 1 Click Start and then click Programs 2 Click HP click the name of the product and then click Fax Setup Wizard 3 Follow the on screen instructions to configure the fax settings Configure for stand alone fax You can use the product as a stand alone fax machine without connecting it to a computer or a network LCD control panel 1 On the product control panel press the Setup button 2 Select System Setup and then select Time Date 3 Select the 12 hour clock or 24 hour clock 4 Use the keypad to enter the current time and then press the OK button 5 Select the date format 6 Use the keypad to enter the current date and then press the OK button 7 Select Fax Setup and then select Fax Header 8 Use the keypad to enter your fax number and then press the OK button Ey NOTE The maximum number of characters for the fax number is 20 9 Use the keypad to enter your company name or header and then press the OK button Ey NOTE The maximum number of characters for the fax header is 40 46 Chapter6 Fax ENWW Touchscreen control panel 1 From the Home screen on the product control panel select Setup A 2 Select Fax Setup and then select Fax Set Up Utility 3 Follow the on screen prompts
82. range Copies all Number of copies ical Current page Selection Pages o 7 Collate Type page numbers and or page 1 1 ranges separated by commas counting from the start of the document or the section For example type 1 3 5 12 or pisi pis2 pis3 p8s3 Print what Document E Zoom Print Al pages in range E Pages per sheet 1page Scale to paper size No Scaling Go to www hp com support to visit the support Web site for this product and for details about performing specific print tasks such as the following 26 Chapter3 Print ENWW ENWW Select the paper size Select the page orientation Create a booklet Select the quality settings Select page borders Print tasks Windows 27 Print tasks Mac OS X e Howto print Mac OS X e Manually print on both sides Mac OS X e Print multiple pages per sheet Mac OS X e Select the paper type Mac OS X e Additional printing information How to print Mac OS X The following procedure describes the basic printing process for Mac OS X 1 Click the File menu and then click the Print option 2 Inthe Printer menu select the product 3 Open the menus drop down list or click Show Details and then select other menus to adjust the print settings 4 Click the Print button Manually print on both sides Mac OS X y NOTE This feature is available if you install the HP print driver It might not be available if you are using AirPrint
83. rmware version FW Version the Serial Number and the IP address 60 Chapter 7 Manage the product ENWW ENWW Menu Item Description File Upload Transfer files from the computer to the product You can upload the following types of files e HP LaserJet printer command language PRN e Portable document format PDF e Text TXT HP Connected Access the HP Connected Web site Information Message Center Display error events that have occurred with the product Printer Settings Auto off Configure the product to automatically turn off after a period of inactivity You can adjust the number of minutes after which the product turns off Network Settings Configure the network settings such as the IPv4 settings IPv6 settings Bonjour settings and other settings Supplies Management Configure how the product should behave when supplies are nearing the end of their estimated life Trays Configuration Change the paper size and type for each of the trays Additional Settings Open the HP Embedded Web Server EWS for the product NOTE USB connections are not supported Fax Settings Basic Fax Settings Set up the fields in the fax header and configure how the product answers incoming calls Junk Fax Blocking Store the fax numbers you want to block Fax Forwarding Set up the product to send the incoming faxes to a different number Fax Logs View the logs of all faxes Fax Speed Dials Add fax num
84. roduct does not pick up paper If the product does not pick up paper from the tray try these solutions 1 2 6 Open the product and remove any jammed sheets of paper Load the tray with the correct size of paper for your job Make sure the paper size and type are set correctly on the product control panel Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides to the appropriate indentation in the tray Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually Load paper and continue The pickup roller and separation pad might be contaminated The product picks up multiple sheets of paper 74 If the product picks up multiple sheets of paper from the tray try these solutions 1 6 Remove the stack of paper from the tray and flex it rotate it 180 degrees and flip it over Do not fan the paper Return the stack of paper to the tray Use only paper that meets HP specifications for this product Use paper that is not wrinkled folded or damaged If necessary use paper from a different package Make sure the tray is not overfilled If it is remove the entire stack of paper from the tray straighten the stack and then return some of the paper to the tray Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides to the appropriate indentation in the tray M
85. rvices button Provides quick access to HP Web Services features including HP ePrint 2 Setup button Opens the Setup menu 3 Wireless button Provides access to the Wireless menu and wireless status information NOTE When you are connected to a wireless network this icon changes to a set of signal strength bars 4 Network button Provides access to network settings and information NOTE This button displays only when the product is connected to a network 5 Information button Provides product status information 6 Supplies button Provides information about supplies status 7 Apps button Provides access to the Apps menu to print directly from select Web applications 8 Product status Provides information about the overall product status 9 Fax button Provides access to the fax feature 10 Copy button Provides access to the copy feature 10 Chapter 1 Product introduction ENWW 2 ENWW Paper trays e Supported paper sizes and types Load the input tray Go to www hp com support ljMFPM125series www hp com support lIjMFPM126series www hp com support ljMFPM127series or www hp com support ljMFPM128series for HP s all inclusive help for your product e Solve problems e Download software updates e Join support forums Find warranty and regulatory information You can also go to www hp com support for Worldwide support and other HP products 11 Supported paper sizes and types Supported paper
86. secssesseesssesseeseeesseeaees 102 Perform a wireless network diagnostic test ccsccssscssesssecssessecssessscesesesseeseeeseeessessneseeeseeeoes 102 Reduce interference on a wireless network cescesceeceseeeecesceececececesceeceseeeecaceecesceeeenatenceaeeeees 102 S lve TAX DroDIEMS eieren sescel sos seirer ar ects devas ones eaea sra eaa Eyen r ED Erana Paena eaaa ip ea nea REE veds ssi tbed dete vdasvavsneeesee dees 104 Check the hardware Setup csscsscssscssscesecsseessessscssceseceseesseeeeeseeseesseeseessaesseesaeeseesessseesessesees 104 Faxes are sending SLOWLY cssccsscsssccssecsessssesssessesssceseessscsaeeasceseecseesaeeeseecsesaeseessesseseseeseeeseesnes 105 Fax Quallity iS POOF csccssccssssssesssesssesscessceecsseesseceeseecsseseescsecssecaesensesseeeesessseeeeseesaeeseesaessaeeners 106 Fax cuts off or prints on CWO pages ccescessesseesscessceseesseesscseecsseseesseesseeesecseesseeseesseesseesaeeseeeses 107 9 Parts supplies and accessories necs cedeiacedatsdcbek cid oaan ara OSE S Aa a ES 1 Order parts accessories and supplies ccceseessesscesscessesssesseeseeesecsseessecseceseeeecseesseesoesceeseesaeecseeessesssenseses 110 Customer selfsrepair parts sz srnrrsnn nanana n A A A A AA A E RE ERE 110 ACCESSORIES circani a A E E A A RA 110 WINGO e E E E A E E EET 111 ENWW 1 Product introduction e Product comparison Product views e
87. secssesssesscessecssesssessecssecssesssesseesseesees 89 Use paper that meets HP specifications cccessssssesssescesscesseesceseseseecsecsesseesseeees 89 Check the product environment ccsccsscssecssecsecssecseeessesseeceesseesseesseesseessesseeseseses 90 Check the EconoMode settings cssccsscsssssseesseessesssessesssesseecsesseecseecnseseesseecasecsseseecnsscsseseesseesss 90 IMProve COPY and SCAN quality cc eessesseessessescessecssessessseseeseescecssssecsecessesseesseesseseecssesecsseesecsseseeeaseseesseesees 91 Check the scanner glass for dirt and smudges ccsccescescesscescessceseesscessceseeesceseeseseseseneeenseaseses 91 Check the paper Settings cssccssscessecssscecseceseeecsecesseecssecseeseseecseeceseecssteeseesestecseeeeeeecssnseesseessnens 91 Optimize for text OF PICtUPeS cceessceseessesesseecsecseesseessecseeseecseescecaesssessecssesssessecssessecseessseeseees 92 Edg to edge COPYING seses ea deed eas duei laces sued denser NER 92 Clean the pickup rollers and separation pad in the document feeder cssccsscssessseseseeeeees 93 ENWW Improve fax image quality ccsscesseescesseescesscescessecescesecessesseeseesssescesssusesessecsseseecssessecaeecsseaesaesaessaeesaesaeeaees 94 Check the scanner glass for dirt or smudges c ccescesscesecsssessecssesseesseecsscessceseesseesaeeaeeeseesseeaes 94 Check
88. sh the paper into the product until it stops and then push the paper length guide in so the extender tool supports the paper 5 When finished printing on short paper remove the short paper extender tool from the input tray and then place it in the storage slot ENWW Loadtheinputtray 17 18 Chapter 2 Paper trays ENWW ENWW Print e Print tasks Windows e _ _ Print tasks Mac OS X e Web based printing Set up HP Wireless Direct Printing Go to www hp com support ljMFPM125series www hp com support ljMFPM126series www hp com support ljMFPM127series or www hp com support ljMFPM128series for HP s all inclusive help for your product e Solve problems e Download software updates e Join support forums Find warranty and regulatory information You can also go to www hp com support for Worldwide support and other HP products 19 Print tasks Windows e Howto print Windows e Manually print on both sides Windows Print multiple pages per sheet Windows e Select the paper type Windows e Additional printing information How to print Windows Manually print on both sides Windows 20 1 The following procedure describes the basic printing process for Windows 1 From the software program select the Print option 2 Select the product from the list of printers and then click or tap the Properties or Preferences button to open the print driver
89. sizes e Supported paper types Supported paper sizes Gy NOTE To obtain the best results select the correct paper size and type in the print driver before printing Size Dimensions Letter 216 x 279 mm 8 5 x 11 in Legal 216 x 356 mm 8 5 x 14 in A4 210 x 297 mm 8 3 x 11 7 in A5 148 x 210 mm 5 8 x 8 3 in A6 105 x 148 mm 4 1 x 5 8 in B5 JIS 182 x 257 mm 7 2 x 10 1 in Executive 184 x 267 mm 7 3 x 10 5 in Postcard JIS 100 x 148 mm 3 9 x 5 8 in Double Postcard JIS 200 x 148 mm 7 9 x 5 8 in 16K 184 x 260 mm 7 2 x 10 3 in 16K 195 x 270 mm 7 7 x 10 6 in 16K 197 x 273 mm 7 8 x 10 8 in 8 5 x 13 216 x 330 mm 8 5 x 13 in Envelope 10 105 x 241 mm 4 1 x 9 5 in Envelope Monarch 98 x 191 mm 3 9 x 7 5 in Envelope B5 176 x 250 mm 6 9 x 9 8 in Envelope C5 162 x 229 mm 6 4 x 9 in Envelope DL 110 x 220 mm 4 3 x 8 7 in Custom 76 x 127 mm to 216 x 356 mm 3 x 5 in to 8 5 x 14 in 12 Chapter 2 Paper trays ENWW Supported paper types ENWW ef NOTE To obtain the best results select the correct paper size and type in the print driver before printing Plain Light 60 74g Midweight 96 110g Heavy 111 130g Extra Heavy 131 175g Monochrome Laser Transparency Labels Letterhead Preprinted Prepunched Colored Rough Bond Recycled Envelope Vellum Supported paper sizes and types 13 Load the input tray 2 NOTE When you add new paper make sure t
90. ss installation The wireless connection does not work after moving the wireless router or product 1 Make sure that the router or product connects to the same network that your computer connects to 2 Print a configuration page 3 Compare the service set identifier SSID on the configuration page to the SSID in the printer configuration for the computer 4 If the numbers are not the same the devices are not connecting to the same network Reconfigure the wireless setup for the product Cannot connect more computers to the wireless product 1 Make sure that the other computers are within the wireless range and that no obstacles block the signal For most networks the wireless range is within 30 m 100 ft of the wireless access point 2 Make sure that the product is turned on and in the ready state 3 Turn off any third party firewalls on your computer 4 Make sure that the wireless network is working correctly 5 Make sure that your computer is working correctly If necessary restart the computer The wireless product loses communication when connected to a VPN e Typically you cannot connect to a VPN and other networks at the same time The network does not appear in the wireless networks list e Make sure the wireless router is turned on and has power e The network might be hidden However you can still connect to a hidden network ENWW Solve wireless network problems 101 The wireless network is not functioning 1
91. t control panel E7 NOTE Make sure that the default paper size setting matches the size of the paper in the tray LCD control panel 1 On the product control panel press the Setup button 2 Select Fax Setup and then select Recv Fax Setup 3 Select Fit to Page and then select On Touchscreen control panel 1 From the Home screen on the product control panel touch the Setup X button 2 Select Fax Setup and then select Advanced Setup 3 Select Fit to Page and then select On Clean the pickup rollers and separation pad in the document feeder If the document feeder experiences paper handling problems such as jams or multiple page feeds clean the document feeder rollers and separation pad 1 Lift the document feeder input tray 96 Chapter8 Solve problems ENWW 2 Usea moist lint free cloth to wipe both pickup rollers and the separation pad to remove dirt CAUTION Donot use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the glass or platen They might seep and damage the product 3 Close the document feeder input tray Send to a different fax machine Send the fax job to a different fax machine to see if another machine will successfully receive the fax job e If another fax machine receives the fax successfully check the connection and settings on the original receiving fax mach
92. ten They might seep and damage the product Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting Connect the power cable to an outlet and then press the power button to turn the product on Check the paper settings LCD control panel 1 On the product control panel press the Setup button 2 Open the following menus e System Setup e Paper Setup 3 Select Def paper size 4 Select the name of the paper size that is in the input tray and then press the OK button 5 Select Def paper type 6 Select the name of the paper type that is in the input tray and then press the OK button Touchscreen control panel ENWW 1 2 From the Home screen on the product control panel touch the Setup button Open the following menus e System Setup e Paper Setup Select the Paper Size option and then touch the name of the paper size that is in the input tray Select the Paper Type option and then touch the name of the paper type that is in the input tray Improve copy and scan quality 91 Optimize for text or pictures The following copy quality settings are available e Auto Select Use this setting when you are not concerned about the quality of the copy This is the default setting e Mixed Use this setting for documents that contain a mixture of text and graphics e Text Use this setting for documents that contain mostly text e Picture Use this setting for documents that
93. the send fax resolution setting ccscesscssscesscssecsseeseesssesssecesecseesesesseeseeeseeeeeseeesseeenseees 94 Check the lightness darkness Setting csssscssssesscssssesscssssesscssssesscssssessesessesssseseesesseseesesaeseeaes 95 Check the Error Correction Setting csscsssscsssesscescessesscessescecsesseecaeseesaecsaeeaeeseecseeeeeeseesssessees 95 Check the Fit to Page Setting cccccsscessessesssessesesesssesesssecsesseecseeseesseessesseeseeesseseecesesseseesesseessees 96 Clean the pickup rollers and separation pad in the document feeder scssccsssessesseseseeeees 96 Send to a different fax MACHING eee eeceeceseceeeeceeeceseeeceseeeceseesceeeceaceseesceaesaeeeceaeeaseaeeseesaeeeeeseees 97 Check the sender s fax machine eeeesseeceeseeeeeeeececesceceseeeceecesceaceaceecaceaeeeceecuaeseeeeceeseeeeeeeeeees 97 Solve wired network problems ccsccssssssesssesssesscessesseessesssescseeecsecsseesaesseesseecnsecseeessessseseseseeeseeeeeseeseseseneaees 98 Poor physical CONNECTION cescesscesscesecesceseessecssceseessecssesseessecsaesaeesaeeseesaeceaeesaesseesaeesaeeseeseeaaes 98 The computer is using the incorrect IP address for the product scccscscessessecssesseesseeseesseessees 98 The computer is unable to communicate with the Product csccsscescessesssesssesseesseesseesseeseees 98 The product is using incorrect
94. tomer support Prevent paper jams To reduce the number of paper jams try these solutions 1 Use only paper that meets HP specifications for this product 2 Use paper that is not wrinkled folded or damaged If necessary use paper from a different package 3 Use paper that has not previously been printed or copied on 4 Make sure the tray is not overfilled If it is remove the entire stack of paper from the tray straighten the stack and then return some of the paper to the tray 5 Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides so they are touching the paper stack without bending it 6 Make sure that the tray is fully inserted in the product 7 Ifyou are printing on heavy embossed or perforated paper use the manual feed feature and feed sheets one at a time 8 Verify that the tray is configured correctly for the paper type and size 9 Make sure the printing environment is within recommended specifications ENWW Solve paper feed or jam problems 75 Clear jams from the input tray A Jam in tray 1 Clear Jam and press OK message displays on the product control panel 1 Remove any loose paper from the input tray 2 Lift the scanner assembly 3 Open the top cover 76 Chapter8 Solve problems ENWW 4 Remove the toner cartridge 5 Remove any jammed paper visible in the input tray area Use both hands to remove jammed paper to avoid tearing the paper
95. zard Windows Control panel LCD control panel 1 On the product control panel press the Setup button 2 Select System Setup and then select Time Date 3 Select the 12 hour clock or 24 hour clock 4 Use the keypad to enter the current time and then press the OK button 5 Select the date format 6 Use the keypad to enter the current date and then press the OK button 7 Select Fax Setup and then select Fax Header 8 Use the keypad to enter your fax number and then press the OK button Ey NOTE The maximum number of characters for the fax number is 20 9 Use the keypad to enter your company name or header and then press the OK button Ey NOTE The maximum number of characters for the fax header is 40 Touchscreen control panel 1 From the Home screen on the product control panel touch the Setup RNS button 2 Select Fax Setup and then select Basic Setup 3 Select Time Date ENWW Connect and configure the product for fax 45 4 Select the 12 hour clock or 24 hour clock 5 Use the keypad to enter the current time and then touch the OK button 6 Select the date format 7 Use the keypad to enter the current date and then touch the OK button 8 Select Fax Header 9 Use the keypad to enter your fax number and then touch the OK button Ey NOTE The maximum number of characters for the fax number is 20 10 Use the keypad to enter your company name or header and then touch the OK button To ente

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