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HP P3000 User's Manual

1. n RO NN TITS a L MPO f a CAUTION To prevent damage to the print cartridge do not expose it to light any longer than necessary Place the print cartridge in a paper bag or other opaque container until you can place it back in the device 3 With both hands grasp the side of the media that is most visible this includes the middle and carefully pull it free from the device 5 Press the supporting springs and close the top cover 86 Chapter 8 Troubleshooting ENWW 6 Open the media input tray and remove any media 7 Slide the media guides inward as far as they will go Press and hold down the tabs inside the media input tray and slide the media input tray out of the device 8 With both hands grasp the side of the media that is most visible this includes the middle and carefully pull it free from the device 9 Replace the input tray into the device T 10 After clearing the media jam you might need to turn the device off and then turn it on again Note When you add new media remove all of the media from the input tray straighten the stack of media after adding the new media and then place the stack in the tray To clear other media jams CAUTION Do not use a sharp object such as a pencil or scissors to remove jammed media If the media has jammed where it exits the device grasp the leading edge of the media and pull the media out through the output bin ENWW Media jams
2. Is the image quality better when the document is printed The image that appears on the screen is not always an accurate representation of the quality of the scan e Try adjusting your computer monitor settings to use more colors or levels of gray Typically you make this adjustment by opening Display in Windows Control Panel e Try adjusting the resolution and color settings in the scanner software See Scanner resolution and color for more information Is the image skewed crooked The original might have been loaded incorrectly Be sure to use the media guides when you load the originals into the automatic document feeder ADF See Loading originals to scan for more information Does the scanned image show blotting lines vertical white stripes or any other defect If the scanner is dirty the image that it produces does not have optimum clarity See Cleaning the outside of the device for instructions Do graphics look different from the original The graphics settings might not be suitable for the type of scan job that you are performing Try changing the graphics settings See Scanner resolution and color for more information 106 Chapter 8 Troubleshooting ENWW Part of the image did not scan CAUTION ENWW Was the original loaded correctly Make sure that you loaded the original correctly See Loading originals to scan for instructions Does the original have a colored background Col
3. 51 Changing the default copy collation setting Note 52 You can set the device to automatically collate multiple copies into sets For example if you are making two copies of three pages and the automatic collation is on the pages print in this order 1 2 3 1 2 3 If automatic collation is off the pages print in this order 1 1 2 2 3 3 To use the automatic collation the original document must fit into the memory If it does not the device makes only one copy and a message appears notifying you of the change If that happens use one of the following methods to finish the job e Split the job into smaller jobs that contain fewer pages e Make only one copy of the document at a time e Turn off the automatic collation e f using the Best Photo quality setting try using the Photo setting instead The collation setting you select is in effect for all copies until you change the setting The collation setting can also be changed from the device software For instructions about changing settings from the device software see Changing print settings To change the default copy collation setting On the device control panel press MENU ENTER Use the lt or the gt button to select Copy setup and then press MENU ENTER Press MENU ENTER to select Def Collation Use the lt or the gt button to select On or Off Oe oe Ne Press MENU ENTER to save your selection The factory set default for automatic copy collation
4. 76 by 127 mm 3 by 5 in 216 by 356 mm 8 5 by 14 in 90 by 160 mm 3 5 by 6 3 in 178 by 254 mm 7 by 10 in 76 by 127 mm 3 by 5 in 216 by 356 mm 8 5 by 14 in 76 by 127 mm 3 by 5 in 216 by 356 mm 8 5 by 14 in 60 to 163 g m 16 to 43 Ib bond 60 to 163 g m 16 to 43 Ib bond 75 to 120 g m 20 to 32 Ib bond 75 to 120 g m 20 to 32 Ib bond 0 10 to 0 13 mm thick 4 to 5 mils thick 0 10 to 0 13 mm thick 4 to 5 mils thick 75 to 105 g m 20 to 28 Ib bond 75 to 105 g m 20 to 28 Ib bond 60 to 216 g m 22 to 80 Ib cover 60 to 216 g m 22 to 80 Ib cover 135 to 157 g m 36 to 42 Ib bond 135 to 157 g m 36 to 42 Ib bond 150 sheets 60 g m 16 Ib bond 150 sheets 60 g m 16 Ib bond Maximum stack height 18 mm 0 7 in Maximum stack height 18 mm 0 7 in 75 sheets 75 sheets Print media specifications 7 Priority input slot pap Priority input slot Minimum size paper Maximum size paper Minimum size glossy paper Maximum size glossy paper Minimum size transparencies Maximum size transparencies Minimum size envelopes Maximum size envelopes Minimum size label Maximum size label Minimum size card stock Maximum size card stock er sizes Dimensions Weight or thickness Capacity 76 by 127 mm 3 by 5 in 216 by 356 mm 8 5 by 14 in 76 by 127 mm 3 by 5 in 216 by 356 mm 8 5 by 14 in 76 by
5. Transparencies must be able to withstand 200 C 392 F the device maximum temperature Envelopes When selecting envelopes consider the quality of the following factors Envelope construction Envelope construction is critical Envelope fold lines can vary considerably not only between manufacturers but also within a box from the same manufacturer Successful printing on envelopes depends on the quality of the envelopes which includes the following factors e Weight The weight of the envelope paper should not exceed 105 g m 28 Ib or jamming might result e Construction Before printing envelopes should lie flat with less than 6 mm 0 25 inch curl and should not contain air Envelopes that trap air might cause problems e Condition Make sure that the envelopes are not wrinkled nicked or otherwise damaged e Sizes Supported envelope sizes range from 90 by 160 mm 3 5 by 6 3 inches to 178 by 254 mm 7 by 10 inches Chapter 3 Printing ENWW Note ENWW Envelopes with double side seams An envelope with double side seam construction has vertical seams at both ends of the envelope rather than diagonal seams This style is more likely to wrinkle during printing Make sure that the seam extends all the way to the corner of the envelope as shown in the following illustration Envelopes with adhesive strips or flaps Envelopes with a peel off adhesive strip or with more than one flap that folds over to seal must
6. ccccccceccceceeeeeeceeeeccaeeaeceeeeeeeeeeesececcaeaaeceeeeeeeeeeeseesecncacieeeeeeeees 72 TO Gleam the GlASS aniis donaa E E N neta EE aa 72 Cleaning the media path aesaessseeeerreersrreseernesssnnnattnnaarnnaatennedtunanntinnaannnnadtannaanaanaatanaaanna nanana 73 TLoclean the Media pally ieossunisuria a vida sce anderees deb dO 8 Troubleshooting Device does Notturno nencen E E a A delenit 76 Is power reaching the device ee ececeee cence ee eete ee ee ene ee ee tie tees taeeeeesieeeeeteeeetiieeeeesieeeeeeaa 76 The device control panel display has black lines or dots or fades 2 2 0eeeeeeeeteeeneeeee 77 Black lines dots vcecciseccccecesnnes costinanedehareccecensasseuasnnaqcusaagaina dehanecacsanaagedaoaded a Ea ES 77 Faded device control panel display ccccccceceeseeecceeceeeeeseceeaneeeeeeeeeeseeeaaeaeeeeeeteneeees 77 Pages print but are totally DIANK eeerecsseseninasoi enee TENNENE 78 Is the sealing tape still in the print Cartridge ec eceeeee eter teeter eter enteee eee taeeeetiaeeeee 78 Does the configuration page print eee ee eeeeee eee eeeeee ee eeeeeee eee eeeeaeeeseeeeaeeeeeeeeeeeeeeaeees 78 Does the document contain blank pages cccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeneaeeeeneaeeeeeenaees 78 Is the original loaded Correctly ceceeeeeeeeeeeeeeeeeeneeeeeeeeeeeetaeeeeteeeeeetieeeetneeeeesieeeene 78 Pages did notiprint ersin inoen a a EAE e E aA ENES 79 Doe
7. e Printed page is different from what appears onscreen e Media jams occur in the printer e Print quality is unacceptable e Device control panel error messages appear e No copy came out e Copies are blank or images are missing or faded e Copy quality is unacceptable e Media jams occur in the automatic document feeder ADF e Copy defects are apparent e Scanned image is of poor quality e Part of the image did not scan e The scan takes too long e Error messages appear e Scan quality is unacceptable Note Many of the functions that are described in this chapter also can be performed by using the HP toolbox For instructions about using the HP toolbox see Changing the settings by using the hp toolbox or the device control panel ENWW 75 Device does not turn on Try the tips in this section if the device does not turn on Is power reaching the device e If you are using a power strip make sure that the power strip is turned on Or try plugging the device directly into the power outlet e Test the power outlet to make sure that it is working e If you have plugged the device into a switched outlet make sure that the switch is on e Make sure that the power switch on the back of the device is turned on WARNING If the problem persists after you try the preceding remedies the device might be experiencing a mechanical failure Unplug the device from the power ou
8. Australia Contact Product Regulations Manager Hewlett Packard Australia Ltd 31 41 Joseph Street Blackburn Victoria 3130 Australia European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard Gmbh Department HQ TRE Standards Europe Herrenberger Strasse 140 B blingen D 71034 49 7031 14 3143 USA Contact Product Relations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise ID 83707 0015 USA 208 396 6000 124 Appendix B Regulatory Information ENWW Environmental product stewardship program ENWW Protecting the environment Hewlett Packard Company is committed to providing quality products in an environmentally sound manner This product has been designed with several attributes to minimize impacts on our environment Ozone production This product generates no appreciable ozone gas O3 Energy consumption Energy usage drops significantly while in Power Save mode which saves natural resources and saves money without affecting the high performance of this product This product qualifies for ENERGY STAR version 1 0 which is a voluntary program to encourage the development of energy efficient office products ENERGY STAR is a U S registered service mark of the U S Environmental Protection Agency As an ENERGY STAR Partner Hewlett Packard Company has determined this product meets ENERGY STAR Guidelines version 1 0 for energy efficiency For more information see ht
9. hp LaserJet 3015 all in one User Guide Copyright Information Copyright 2004 Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein A user of the Hewlett Packard product associated with this user guide is granted a license to a print hard copies of this user guide for PERSONAL INTERNAL or COMPANY use subject to the restriction not to sell re sell or otherwise distribute the hard copies and b place an electronic copy of this user guide on a network server provided access to the electronic copy is limited to PERSONAL INTERNAL users of the Hewlett Packard product associated with this user guide Part number Q2669 90951 Edition 2 4 2009 Trademark Credits Adobe and PostScript are trademarks of Adobe Systems Incorporated Microsoft Windows and Windows NT are U S registered trademarks of Microsoft Corporation UNIX is a registered trademark of The Open Group All other products mentioned herein may be tra
10. www hp com go environment or http www hp com hpinfo community environment Environmental product stewardship program 127 Material safety data sheets Material Safety Data Sheets MSDS can be obtained by contacting the HP LaserJet Supplies web site at http www hp com hpinfo community environment productinfo safety htm 128 Appendix B Regulatory Information ENWW C HP limited warranty statement HP LaserJet 3015 all in one ONE YEAR LIMITED WARRANTY HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet 3015 all in one One year HP warrants to you the end user customer that HP hardware accessories and supplies will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products may be either new or equivalent in performance to new HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software which does not execute its programming instructions due to such defects HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unab
11. 0000 0 BEEE Oooo D o 1 Fax controls Use the fax controls to send and receive faxes and to change commonly used fax settings See the fax guide for information about using the fax controls 2 Alphanumeric buttons Use the alphanumeric buttons to type data into the device control panel display and dial phone numbers for faxing For information about using alphanumeric key characters see the fax guide 3 Menu and cancel controls Use these controls to select menu options determine the device status and cancel the current job 4 Copy controls Use these controls to change commonly used default settings and to start copying For instructions about copying see Copying 5 Scan controls Use these controls to scan to e mail or to a folder For instructions about scanning see Scanning ENWW Identifying the device control panel components 5 Identifying the software components Note The software components that are installed depend on the operating system OS and the installation type See the start guide for more information The following software items are included with the device e HP toolbox e HP LaserJet Scan e TWAIN or WIA scan driver e HP LaserJet Fax e Readiris OCR not installed with other software separate installation is required e Printer drivers PCL 6 PCL 5e PostScript Level 2 emulation e Installer uninstaller Note The PCL 6 printer driver is intalled automatically when you use th
12. and install the software e The fax guide Use this guide to set up and use the fax functions of the device 2 Chapter 1 Getting to know your device ENWW Device features e Prints and copies up to 15 pages per minute ppm Paper handling e A 30 page automatic document feeder ADF a 150 sheet media input tray and a 10 sheet priority input slot Memory e 32 megabytes MB of random access memory RAM 9 MB for the system and 23 MB of RAM available to the user e Full functionality fax capabilities with a V 34 fax including a phone book fax polling and delayed fax features Connectivity e A universal serial bus USB port compatible with 2 0 specifications and an IEEE 1284 B parallel port Note cables are not included ENWW Device features 3 Identifying the hardware components Use the following illustrations to identify the device hardware components HP LaserJet 3015 all in one hardware components Automatic document feeder ADF input tray ADF media lever Device control panel ADF output bin Print cartridge door release Device output bin Priority input slot Media input tray Parallel port 10 USB port 11 Fax interface ports 12 Power switch 13 Power receptacle OMANDABRWDNDH 4 Chapter 1 Getting to know your device ENWW Identifying the device control panel components Use the following illustration to learn about the device control panel components C foco 0000 0000
13. e File size Resolution is measured in dots per inch dpi Color grayscale and black and white define the number of colors possible You can adjust the scanner hardware resolution to up to 600 dpi The software can perform an enhanced resolution up to 9 600 dpi You can set color and grayscale at 1 bit black and white or at 8 bit 256 levels of gray to 24 bit true color The resolution and color guidelines table lists simple tips that you can follow to meet your scanning needs Note Setting the resolution and color to a high value can create large files that take up disk space and slow the scanning process Before setting the resolution and color determine how you are going to use the scanned image Resolution and color guidelines The following table describes the recommended resolution and color settings for different types of scan jobs Intended use Recommended resolution Recommended color settings E mail 150 dpi e Black and White if the image does not require smooth gradation e Grayscale if the image requires smooth gradation e Color if the image is in color Edit text 300 dpi e Black and White Print graphics or text 600 dpi for complex graphics or e Black and White for text and if you want to significantly line art Phleige tie document Grayscale for shaded or 300 dpi for normal graphics and colored graphics and text photos 150 dpi for photos Color if the image is in color Display on screen i Black an
14. graphics missing 83 gray backgrounds troubleshooting 91 H hardware components 4 hardware service 138 heat output 111 height device 111 ENWW HP LaserJet 3015 all in one package contents 2 HP LaserJet Fax 6 HP LaserJet Printer Family Print Media Guide 24 HP LaserJet Scan software scanning with 61 HP limited warranty statement 129 HP repair services 138 HP SupportPack 140 HP toolbox 6 humidity specifications 111 l IC CS 03 requirements 120 image quality troubleshooting black dots 105 110 blank copies 100 blank pages 78 104 110 characters misformed 93 curl or wave 94 dropouts 90 faded images 100 faded print 89 graphics 106 gray backgrounds 91 improving and preventing problems 101 light or dark print 105 light print 89 lines 90 110 loose toner 92 missing images 100 reduced size 105 repeating defects 92 skewed pages 93 106 smears 91 specks 89 streaks 105 110 unclear text 105 unwanted lines 105 vertical repetitive defects 92 vertical white or faded stripes 104 input tray media illustration 4 ordering 133 input tray paper capacity main 113 capacity priority 113 media specifications 7 installing print cartridge 134 interface accessories ordering 132 J jams ADF typical locations 102 clearing 85 preventing 88 ENWW K key press volume adjusting 16 Korean EMI statement 122 L labels media sizes and weights 7 printing 33 specifications for 25 language for device control panel displ
15. through the Print Setup menu in the program that you are using to print See Changing print settings for more information To change print quality settings for all future jobs For Windows 98 Windows 2000 and Windows Me 1 Inthe Windows system tray click Start select Settings and then click Printers 2 Right click the device icon 3 Click Properties in Windows 2000 you can also click Printing Preferences 4 Change the settings and click OK For Windows XP 1 Inthe Windows system tray click Start select Settings and then click Printers and Faxes 2 Right click the device icon Click Properties or click Printing Preferences 4 Change the settings and click OK To use EconoMode to save toner EconoMode is a feature that allows the device to use less toner per page Selecting this option extends the life of the toner supply and reduces the cost per page However it also reduces print quality The printed image is lighter but it is adequate for printing drafts or proofs Understanding print quality settings 21 Note Note 22 Hewlett Packard does not recommend full time use of EconoMode If EconoMode is used full time when the average toner coverage is significantly less than five percent it is possible that the toner supply will outlast the mechanical parts in the print cartridge If print quality begins to degrade under these circumstances you will need to install a new print cartridge even if toner re
16. 127 mm 3 by 5 in 216 by 356 mm 8 5 by 14 in 76 by 127 mm 3 by 5 in 216 by 356 mm 8 5 by 14 in 76 by 127 mm 3 by 5 in 216 by 356 mm 8 5 by 14 in 76 by 127 mm 3 by 5 in 216 by 356 mm 8 5 by 14 in 60 to 163 g m 16 to 43 Ib bond 60 to 163 g m 16 to 43 Ib bond 75 to 120 g m 20 to 32 Ib bond 75 to 120 g m 20 to 32 Ib bond 0 10 to 0 13 mm thick 4 to 5 mils thick 0 10 to 0 13 mm thick 4 to 5 mils thick 60 to 90 g m 16 to 24 Ib bond 60 to 90 g m 16 to 24 Ib bond 60 to 216 g m 22 to 80 Ib cover 60 to 216 g m 22 to 80 Ib cover 135 to 163 g m 36 to 43 Ib bond 135 to 163 g m 36 to 43 Ib bond Automatic document feeder ADF paper sizes Minimum size paper 74 by 105 mm 2 9 by 4 1 in 215 by 356 mm 8 5 by 14 in 60 to 90 g m 16 to 24 Ib bond 60 to 90 g m 16 to 24 Ib bond 10 sheets 75 g m 20 Ib bond 10 sheets 75 g m 20 Ib bond Maximum stack height 1 5 mm 0 06 in Maximum stack height 1 5 mm 0 06 in 30 sheets 75 g m 20 Ib bond 30 sheets 75 g m 20 Ib bond Maximum size paper Note The ADF output bin holds one sheet of legal size media 215 by 356 mm 8 5 by 14 inches Subsequent sheets of legal size media slide off of the ADF output bin 8 Chapter 1 Getting to know your device ENWW Note ENWW Changing the settings by using the hp toolbox or the device control panel
17. 20 R Readiris OCR 6 recycling print cartridges 134 program 126 reduced size 105 reducing copies 49 repackaging guidelines 138 repeating defects troubleshooting 92 ENWW replacement parts ordering 133 resolution faxing 114 printing 113 scanning 66 114 restoring factory settings 13 returning the unit 138 returns for supplies 126 ring volume adjusting 15 S safety statements 121 saving print cartridge toner 135 scan quality improving and preventing problems 110 troubleshooting 106 scanner capacities and ratings 113 scanning canceling 59 color 66 error messages 109 LaserJet Scan software 61 margins 114 methods 58 OCR using 65 quality improving 110 resolution 66 114 takes too long 108 to a file 61 to a folder 60 to e mail 60 troubleshooting 106 TWAIN using 64 WIA using 64 separation pad ordering 133 service hardware 138 information form 141 settings changing defaults 9 changing from the computer 20 restoring factory default 13 shipping damage 138 size device 111 media 7 size reduced 105 skewed pages 93 skewed printing 82 smeared toner 91 software components 6 special media specifications 28 specifications ADF 29 114 ENWW battery 115 card stock and heavy media 27 copier capacities and ratings 113 envelopes 26 labels 25 media 7 24 printer capacities and ratings 113 scanner capacities and ratings 113 transparencies 26 specs on media 89 speed copy 113 fax 114 modem 114 prin
18. Note Note Note 10 The HP toolbox is a Web application that you can use for the following tasks e Monitor the device status e View and configure the device settings for print fax copy and scan e View troubleshooting and How do information e Provide access to fax and scan software capabilities You can view the HP toolbox when the device is directly connected to a computer or when the device is connected to a network You must have performed a complete software installation to use the HP toolbox You do not need Internet access to open and use the HP toolbox However if you click a link in the Other Links area you must have Internet access to go to the site associated with the link For more information see Other links Supported operating systems The HP toolbox is supported for the following operating systems e Windows 98 Windows 2000 Windows Millennium Edition Me and Windows XP The transmission control protocol Internet protocol TCP IP must be installed in the operating system for the HP toolbox to function Supported browsers To use the HP toolbox you must have one of the following browsers e Microsoft Internet Explorer 5 5 or later e Netscape Navigator 6 2 or later e Opera 7 0 or later All pages can be printed from the browser To view the hp toolbox Open the HP toolbox in one of the following ways e On the desktop double click the HP toolbox icon e Double click the Status Client icon t
19. Sizes Use card stock that is within the following size ranges only e Minimum 76 by 127 mm 3 by 5 inches e Maximum 216 by 356 mm 8 5 by 14 inches Note The ADF output bin holds one sheet of legal size media 215 by 356 mm 8 5 by 14 inches Subsequent sheets of legal size media slide off of the ADF output bin Card stock guidelines Set margins at least 2 mm 0 08 inch away from the edges 28 Chapter 3 Printing ENWW Selecting media for the automatic document feeder ADF Use the following guidelines when selecting media for the ADF Automatic document feeder ADF specifications e Input capacity The ADF holds up to 30 sheets of flat 60 to 90 g m 16 to 24 Ib copier grade paper e Media size Use copier grade paper that is within the following size ranges only e Minimum 74 by 105 mm 2 9 by 4 1 inches e Maximum 215 9 by 356 mm 8 5 by 14 inches Note The ADF is recommended only for paper faxing copying and scanning The ADF output bin holds one sheet of legal size media 215 by 356 mm 8 5 by 14 inches Subsequent sheets of legal size media slide off of the ADF output bin ENWW Selecting media for the automatic document feeder ADF 29 Printing on envelopes Use one of the following methods to print on envelopes e To print on one envelope e To print on multiple envelopes To print on one envelope Use only envelopes that are recommended for laser printers See Device media specifi
20. eects eenee eee etneee eee teeeeeetaeeeeeeea 50 To change the default copy SiZ sissicsis iccezs saaceded feed cansageaeh baie bhbasdadens adeceviseseeviemeechdene cde 50 Changing the default copy collation Setting cece eeeeneeeeeente eee eeecaeeeeeaeeeeeenaeeeeeeenaeeeeeaes 52 To change the default copy collation Setting 0 00 cece cere eee eecieeeeeetieeeeeeeeieeeeeeeeed 52 Changing the default number Of copies 0 0 ee cece eee eeeeeeeeeeeeeeeeeeeeeeeeeeeeaeeeeeeeeeeeteeeeeteeaaeees 53 To change the default number Of copies 0 0 0 cece etre eee tnte eee eeetteee eee taeeeeretneeeeeeeead 53 Copying two sided OriginalS scssi innnan i AA EANO 54 To copy a multiple page stack of two sided originals sseseessssieeeerreserreerrssrnrseen neren 54 5 Scanning Loading ongmnals to SCAN senesine aE A T 56 Loading originals into the automatic document feeder ADF input tray iseenese 56 Understanding scanning Methods 0 c ccc eee eeneee ee etne ee eee eeni iaie 58 Canceling a SCAN JOD nores ARE dvi st have ieeedediendiead dee NAA 59 Scanning from the device Control Panel ssssesssseeessrsnsersrnnestennnansnnnnaaseennnnanananaatetnnaaanannnaneena 60 Programming the SCan to DUtlON nessieira iniiai aera 60 SCANNING tO C esas wteseawseaded lene cned Btentaedies vie canedeves cand ys isaeveiay is edednnente na eraeanne 60 Scanning to a TODS cn cdevcceccacveecaeveceneeessensenenceaneveccdtensseaaeesnenavescecadenaec
21. jam When an alert message appears the device automatically stops the current task and the job does not proceed until someone attends to the situation After you correct the error the device either completes the task or returns to the Ready state The exception to this is when you want to use the main menus system Then the device changes the display so that you can use the menus system The following messages are generic alert messages that might appear on the device control panel display e Doc feeder jam Clear Reload e Document feeder mispick Reload e Door open or no print cartridge e Manual feed Press enter e Memory is low Press enter e Add paper enter to continue e No print cartridge e Printer jam Clear paper path See Media jams occur in the automatic document feeder ADF or Media jams occur in the printer for more information about media jams Warning messages Warning messages are important enough to warrant notification They are of short duration but the condition that they describe might affect the completion of the task or the quality of the output When a warning message appears the active job might be canceled The message appears on the device control panel display for five seconds The following messages are generic warning messages that might appear on the device control panel display e Device error enter to cont e Device is busy Try again later Device control panel error
22. minutes Do not print while the device control panel display is faded Do not turn the device off and on unless you are moving it to a different location This does not solve the problem The device control panel display has black lines or dots or fades 77 Pages print but are totally blank 78 Try the tips in this section if pages exit the device but have nothing printed on them Is the sealing tape still in the print cartridge The sealing tape might still be in the print cartridge Remove the print cartridge and pull out the sealing tape Reinstall the print cartridge Try printing the document again Does the configuration page print To check the device print a configuration page See Printing a configuration page for instructions Does the document contain blank pages The document might contain blank pages Check the document that you are printing to see if content appears on all of the pages Is the original loaded correctly If you are making a copy the original might be loaded incorrectly The original must be loaded into the automatic document feeder ADF with the print side facing down If the original is loaded print side up the copy prints out blank Chapter 8 Troubleshooting ENWW Pages did not print Try these tips when the device does not print any pages Does a message appear on your computer screen See Onscreen error messages appear for more information Is media being pulled into
23. occur in the printer 87 Note 88 If you turned the device off before clearing the media jam turn it on again and then restart your printing or copying job If the media has jammed in the automatic document feeder ADF see Media jams occur in the automatic document feeder ADF Tips to avoid media jams Make sure the automatic document feeder ADF media lever is in the correct position for the media you are using Slide it to the single sheet setting to the right when you are printing on thick media Slide it to the multiple sheet setting to the left when you are printing on regular media For more information see Loading originals to copy or Loading originals to scan Make sure that the input tray is not overfilled The input tray capacity varies depending on the type of print media that you are using Check that the input tray is securely in place Do not add print media into the input tray while the device is printing Use only HP recommended media types See Device media specifications for more information about print media types Do not let print media stack up in the output bin The print media type and the amount of toner used affect the output bin capacity Check the power connection Make sure that the power cord is firmly connected to both the device and the power supply box Plug the power cord into a grounded AC power outlet Chapter 8 Troubleshooting ENWW Print quality is unacceptable T
24. or Loud oa F WON Press MENU ENTER to save your selection The factory set default is Soft Using the device control panel 15 To change the device control panel key press volume The key press volume controls the sound that is made when a device control panel button is pressed 1 Press MENU ENTER 2 Use the lt or the gt button to select Common settings and then press MENU ENTER 3 Use the lt or the gt button to select Volume settings and then press MENU ENTER 4 Use the lt or the gt button to select Key Press volume and then press MENU ENTER 5 Use the lt or the gt button to select Off Soft Medium or Loud 6 Press mENU ENTER to save your selection Note The factory set default for the device control panel key press volume is Soft 16 Chapter 2 Changing the settings by using the hp toolbox or the device control panel ENWW ENWW Printing Use the following information to perform printing tasks with the device Printing by using manual feed Stopping or canceling a print job Printer drivers Understanding print quality settings Optimizing print quality for media types Device media specifications Guidelines for using media Selecting media for the automatic document feeder ADF Printing on envelopes Printing on transparencies and labels Printing on letterhead and preprinted forms Printing on custom sized media or card stock Printing on both
25. strip Vertical repetitive defects AaBbCc AaBbCc_ AaBoCc AaBboCc_ AaBbce e The print cartridge might be damaged If a repetitive mark occurs at the same spot on the page install a new HP print cartridge See the start guide for instructions e The internal parts might have toner on them See Cleaning and maintenance for more information If the defects occur on the back of the page the problem will probably correct itself after a few more pages are printed e Select Type is on the Paper tab or the Paper Quality tab of the printer driver and select the media that you are using See Optimizing print quality for media types for more information This feature is also available in the HP toolbox 92 Chapter 8 Troubleshooting ENWW Misformed characters AOB AGBLC Se AGBP AOB AGBP AGBLC GS e lf characters are improperly formed producing hollow images the print media that you are using might be too slick Try a different media See Device media specifications for more information elf characters are improperly formed producing a wavy effect the device might need service Print a configuration page See Printing a configuration page for more information elf the characters are improperly formed contact an HP authorized dealer or service representative See the support flyer that came with your device for more information about contacting HP Page skew AaQBbCc AQBbCc AQBbCc AQB
26. the device Media input tray Used to hold media for the RGO0 1121 O00CN device Priority input slot Used to feed special media or RGO 1122 000CN for printing a first page Automatic document feeder Used to feed documents into the C9143 60102 ADF input tray scanner Separation pad for the device Used to keep multiple sheets RFO 1014 O00CN from feeding through the device path ADF pickup roller assembly Used to pick the media from the C7309 60016 ADF input tray and advance it through the ADF ADF If your ADF breaks use this part C9143 60101 number to order one Ordering HP parts and accessories 133 HP LaserJet print cartridges Note CAUTION This section contains information about using HP LaserJet print cartridges HP policy on non HP print cartridges Hewlett Packard Company cannot recommend the use of non HP print cartridges either new refilled or remanufactured Because they are not HP products HP cannot influence their design or control their quality Service or repair required as a result of using a non HP print cartridge will not be covered under the printer warranty The warranty does not apply to defects resulting from software interfacing or parts not supplied by HP To install a print cartridge To install a print cartridge see the start guide Storing print cartridges Do not remove the print cartridge from its package until you are ready to use it Some HP LaserJet print cartridge package
27. N CNVElOPES siecia rn araea ATARE EAEAN EEA Aaa aS 30 TOprint on oneenvelo pesasida aa i a T AE a AEE AE 30 To print on multiple envelopes cecccccecceceeeeeeeceeeaecaeeeeeeeteesecacaeceeeeeeeesessnseacieeeeeeeeess 31 Printing on transparencies and labels aaeesseeeesreeeeerrrrerrirnsssrernneensnnnaatntnneaerannaaanannneannannaa 33 To print on transparencies or labels ccccceeeececeeeeeeeeeeeeeeceaeceeeeseseecenaeeeeeeeeneessnaeees 33 Printing on letterhead and preprinted fOrmS ccccceceeeeeeeeeeeeeeeeeeeeeeeeeesececenaeeeeeeeeeeeeenees 35 To print on letterhead and preprinted fOrmS cceeeeeeeeeeeeeeceeceeeeeeeeeeeeecenenaesaeeeeeeeeess 35 Printing on custom sized media or card StOCK ssssssssssesseerrsstrrsssttrrssttrnsttnnnnttnnnstennnnen nn 36 To print on custom sized media or card StOCK cccccceeeeeeeeeeecceeceeeeeeeeeeeeeessensnnaneaeeees 36 Printing on both sides of the media Manual duplexing eee eee eet eeeeeeteeteeeeetteeeeeeenaes 37 To Manually GUPIOX eee eect ee etter terete eter tiniani eieiei aeiia kaiakiaki 37 Printing multiple pages on a single sheet Of media o oo eee ee eeeeee eee teeeeeeeeteeaeeeeeeneaeeees 39 To print multiple pages on a single Sheet ccececeeeceecceceeeeeeeeeeeeeeceeeaaeeeeeeeeeeeeteeeteees 39 Printing BOOKS eccirni ea aT AE EEE 40 To print booklets 00 cece cee ceeeee cece cece cece ae ee eee ee eeeccaec
28. P LaserJet Scan dialog box 9 Click Scan 62 Chapter 5 Scanning ENWW Note Note ENWW The options that you set in step 6 are for the current job only unless you save them as a Quick Set Scanning to the Readiris OCR software 1 Adjust the automatic document feeder ADF media lever to accommodate either a single sheet or a stack of media For more information see Loading originals to scan Load the originals that are to be scanned face down in the automatic document feeder ADF input tray with the top of the document leading into the device Adjust the media guides to hold the originals in place On the computer click Start select Hewlett Packard select hp LaserJet 3015 and then select Scan OR Press sTART SCAN On the device HP LaserJet Scan software opens on the computer Pressing start scan to start the HP LaserJet Scan software is not supported when the device is connected to a network Direct connect only In the HP LaserJet Scan dialog box select Send it to the Readiris OCR software Click Scan Readiris must be installed on the computer before the device can scan to the Readiris OCR program The software CD ROM that came with the device includes the Readiris OCR program Scanning by using hp LaserJet Scan software 63 Scanning by using TWAIN compliant and WIA compliant software Note 64 The device is TWAIN compliant and Windows Imaging Application WIA compliant The device works with Win
29. R LIMITED WARRANTY cscecceseeteteeeeeeeeeeees 129 Appendix D HP parts and accessories Ordering HP parts and accessories 0 0 0 cece eeeeeee eee eeeeae ee eeeeaaeeeeeeeeaaeeeeeeeaaeeeeeeesaeeeeeneeaas 132 HP parts and accessories chart c ccccccececeeeeeeeeeeaeaeceeeeeeeeseaaacaeeeeeeeeeeseeeessenaneeeees 132 AP LaserJet print CartridQes siccsisccdeieapceccubasieth stad pete ennan E ER AnNa RRA EE TAAN ERRE 134 HP policy on non HP print cartridges aseenccracsconinseinaria aa 134 To install a print cartridge 0 cece eeeeee ee eeeene eee eeeaaeeeeeeaaeeeeaaeeeeeeaeeeeeeeaeeeseenaeeeeeaas 134 Storing Print cartridges escercncsiicriii ir ieee ee eevee ete ieee 134 Print cartridge life expectancy cece eeeeeeeeeeeeeeeeeeeeeee stents eeteneaeeeseeeeeeeeseeateeeneanees 134 Recycling print Cart Ges csiccscse csi ecece ste beceecevasceee ce veces EEEE ERE 134 SAVING TONO ore dct vane sua sie sniussesuadln quadentenavies caavlns qavtibansvatecadieceetnetennst 135 Appendix E Service and support Obtaining hardware service 2 0 ccceeeeceeceteepeeeseteseecehedenencebaveeuecsteecucensepedectiegpebecnteeeecensepeeeentenes 138 To obtain hardware Service scevesseacctevatcceesancereendacceusiadivstiaaetesbnenedbades devin A 138 To remove the media input tray ccceccceeeeeccceeseccceeseececeeseaccesaeaceeensaedeneeaaseneneaeeeeeees 139 Extended warranty s cveisaccad asta ind divieiceansitoiavdaarh a a A 140 Service i
30. R to select Default Quality Use the lt or the gt button to scroll through the choices oF ONS Press MENU ENTER to save the selection Adjusting the copy quality 47 Adjusting the lighter darker contrast setting Note 48 The lighter darker setting affects the lightness or darkness contrast of the copy Use the following procedure to change the contrast for the current copy job only To adjust the lighter darker setting for the current job 1 On the device control panel press LiGHTER DARKER to see the current contrast setting 2 Use the lt or the gt button to adjust the setting Move the slider to the left to make the copy lighter than the original or move the slider to the right to make the copy darker than the original 3 Press start copy to save the selection and immediately start the copy job or press MENu ENTER to save the selection without starting the job The change in the setting remains active for about two minutes after the copy job has been completed During this time Settings Custom appears on the device control panel display To adjust the default lighter darker setting On the device control panel press MENU ENTER Use the lt or the gt button to select Copy setup and then press MENU ENTER Use the lt or the gt button to select Def Light Dark and then press MENU ENTER T EN a Use the lt or the gt button to adjust the setting Move the slider to the left to make all of the cop
31. W average Heat output During printing BTU hr BTU hr 111 tem 110 volt models 220 volt models Minimum recommended circuit 4 5 A 2 3A capacity The values are subject to change See hitp www hp com support j3015 for the most current information Note The power sources are not interchangeable Acoustic emissions Activity level Operator lt 1m Bystander 1m Active LpAm56 dB A LpAm48 dB A LWAd6 1 Bels A LpAmN A dB A LpAmN A dB A LWAdN A Bels A inaudible inaudible inaudible The values are subject to change See http www hp com support j3015 for the most current information During other operations acoustic emissions can vary 112 Appendix A Specifications ENWW HP LaserJet 3015 all in one e HP LaserJet 3015 all in one specifications e Regulatory Information HP LaserJet 3015 all in one specifications Printer capacities and ratings Print speed e 15 pages per minute ppm for letter size paper and 14 ppm for A4 size paper e First page out in less than 10 seconds Media input tray capacity 150 sheets of regular weight 60 g m 16 Ib paper or up to 30 envelopes Priority input slot capacity 10 sheets of regular weight 75 g m 20 Ib paper or 1 envelope Output bin capacity Up to 125 sheets of regular weight 16 Ib 60 g m paper Minimum paper size 76 by 127 mm 3 by 5 inches Maximum paper size 216 by 356 mm 8 5 by 14 inches The output bin holds one sheet of le
32. You can change the settings for the device by using the HP toolbox or the device control panel Often the easier method for changing the device settings is to use the HP toolbox The following table lists some of the settings that you can change by using the HP toolbox and the device control panel For information about how to use the HP toolbox to change settings see the HP toolbox Help You can open the HP toolbox Help by clicking How Do I on the left side of the HP toolbox window See Using the hp toolbox for information about how to gain access to the HP toolbox For information about how to use the device control panel to change the device settings review the information in this chapter Settings that are established in the software program take precedence over printer driver settings Printer driver settings override the HP toolbox and device control panel settings Print information pages such as the configuration page device control panel menu map and usage page Change the device control panel display language Change the HP toolbox language Set up status alerts Configure the fax send and fax receive settings View or forward faxes that have been received to the computer Configure the scan to e mail or a folder settings Change the copy settings Add delete or modify the destinations in the Fax Phone Book Gain access to the online user guide Check the device status remotely Using the hp toolbox
33. a problem Try printing from another software program Are graphics or text missing Are there blank pages e If the software progam you are using has a Print Preview option can you see the missing graphics or text in the Print Preview screen e Make sure that the document does not contain blank pages e The sealing tape might still be in the print cartridge Remove the print cartridge and pull out the sealing tape e Reinstall the print cartridge See the start guide for more information about print cartridges e To check the device print a configuration page See Printing a configuration page for instructions e The graphic settings in the device properties might not be correct for the type of job that you are printing Try a different graphic setting in the device properties See Changing print settings for more information e The printer driver might not work for the type of job that you are printing Try using a different printer driver Note If you use a different printer driver some device features might not be available ENWW Printed page is different from what appears onscreen 83 Note 84 Is the page format different from the format on another printer If you used an older or different printer driver printer software to create the document or the device properties settings in the software are different the page format might change when you try to print using your new printer driver or settings To help elim
34. aaeeaecaaeesecdebensegaeeess 60 Scanning by using hp LaserJet Scan Software 00 eee eeeeee reece eee eeene eee eeeeeaeeeeeeenaeeeeeeeaad 61 Scanning to emal eee 61 Toscan toa TING cncecrandneariin nn e E ARE EE 61 ENWW ENWW Scanning to another software program ccecceceeeeeeeeeeeeeeeeeeeeeeeeseeeaeeeeeeeaeeeeeeeaeeeeeaaees 62 Scanning to the Readiris OCR Software eccecceeeeeeeeeneeeeeeeeeeeeeeeeeseeeeeeseeaeeeseeeeeeeeeaaes 63 Scanning by using TWAIN compliant and WIA compliant software cceeesteeeeeeees 64 Using TWAIN compliant and WIA compliant software ccceeceeeeeeeeeeeeeeeeeeennaeeees 64 Scanning by USING OCR 0 eee eeceeeecee eect cece enter eee ae ee eee ae ee ee teaee AKA Naa ANNEANNE AA 65 REAINS 1ic 2 abesreseicts hide ae eects dike aid ie hee i Ge ne ee eae 65 Scanner resolution and Color oo eect e rete eee ee erent ee ee eee estate ee eeee ee nten naat Enuunan ennan ennaa 66 Resolution and color guidelines ccceccececeeeeeeeeeeeeseeeeeeeeeeeeeeeeseeeaeeeeseeeaeeeseeeneeeeeeeeaees 66 Gio 0 goers ener nace merry rere cece ec cen aren E E E E S 67 6 Faxing E T ewe a ees aes esa gue cesta ease ee tactical TA eset eee yates d rede aan eet A eget age 70 Hiiin Blsvahaiai name teat nied Gi neek civ T 70 7 Cleaning and maintenance Cleaning the outside of the device ooo eeneeeeeeeenneeeeeeettaeeeeeesnaeeeeseettaeeeeettateeeettateteeeee dD To Clean the exterior
35. age such as PostScript or PCL and then sends the print file to the device An optical character recognition OCR program that was developed by I R I S and that is included with the device software ENWW resolution surge protector TWAIN URL The sharpness of an image measured in dots per inch dpi The higher the dpi the greater the resolution A device that protects a power supply and communications lines from electrical surges An industry standard for scanners and software By using a TWAIN compliant scanner with a TWAIN compliant program a scan can be initiated from within the program Uniform resource locator the global address of documents and resources on the Internet The first part of the address indicates what protocol to use the second part specifies the IP address or the domain name where the resource is located USB compatible with 2 0 specifications watermarks WIA ENWW Universal serial bus USB is a standard that was developed by the USB Implementers Forum Inc to connect computers and peripherals Unlike the parallel port USB is designed to concurrently connect a single computer USB port to multiple peripherals A watermark adds background text to a document that is being printed For example Confidential can be printed in the background text of a document to indicate that the document is confidential A selection can be made from a set of predefined watermarks and the font
36. airtight bag 138 Appendix E Service and support ENWW To remove the media input tray Note You might need to remove the media input tray to return the device Use the following instructions to remove the media input tray without damaging the device 1 Open the media input tray and remove any media 2 Slide the media guides inward as far as they will go Press and hold down the tabs inside the media input tray and slide the media input tray out of the device ENWW Obtaining hardware service 139 Extended warranty In most countries regions HP CarePack provides additional beyond standard warranty coverage for the HP product and all HP supplied internal components This hardware maintenance can uplift the standard warranty i e from next day to same day service and or extend it up to five years The HP CarePack can provide Express Exchange or onsite service For more support information contact the Customer Care Service and Support group see the support flyer that came with your device for the appropriate phone numbers and information 140 Appendix E Service and support ENWW Service information form ENWW Who is returning the equipment Person to contact Alternate contact Return shipping address What is being sent Model number Please attach any relevant printouts when returning equipment Do not ship accessories that are not required to complete the repair for example media trays manuals and cleaning su
37. al feed mode Try one of the following remedies e f Manual feed appears on the device control panel display press MENU ENTER to print the job e Make sure that the device is not in manual feed mode and print your job again Is the pickup roller dirty or damaged Contact a local HP authorized service provider See Service and support for instructions Media curls when fed through device See Curl or wave for more information 82 Chapter 8 Troubleshooting ENWW Printed page is different from what appears onscreen Try the tips in this section when what is printed on the page differs from what appears onscreen Is the text garbled incorrect or incomplete To verify that the device is functioning print a configuration page See Printing a configuration page for instructions If the configuration page prints successfully try the following remedies e Disconnect the cable and reconnect it at both ends e Try printing a job that has printed correctly in the past e f possible attach the cable and device to another computer and then try printing a job that you know has printed correctly e Try using a new IEEE 1284 B compliant parallel or USB Device Cable A B See Ordering HP parts and accessories for information e The wrong printer driver might have been selected when the device software was installed Make sure that the device is selected in the device properties e The software program might be experiencing
38. and color level too high the scan job takes longer and results in larger files To obtain good results when scanning or copying it is important that you use the correct resolution and color level settings for your job See Scanner resolution and color for more information Is your software set to scan in color The system default is color which takes longer to scan even when scanning a monochrome original If you acquire an image through TWAIN or WIA you can change the settings so that the original scans in grayscale or black and white See the device software Help for details Did you send a print job or copy job before you tried to scan If you sent a print job or copy job before you tried to scan the scan will start if the scanner is not busy However the printer and scanner share memory which means that the scan might be slower Is your computer set for bidirectional communication See the documentation that came with your computer to change the basic input ouput settings BIOS The recommended bidirectional setting for the parallel port is ECP The USB connection is always bidirectional 108 Chapter 8 Troubleshooting ENWW Error messages appear ENWW If one of the following messages appears on the screen use this information to remedy the problem Common scanning error messages This section describes common scanning error messages and how to remedy them The most common scanning error messages include the followin
39. and supplies HP encourages the use of bulk returns Simply bundle two or more cartridges together and use the single pre paid pre addressed UPS label that is supplied in the package For more information in the U S call 800 340 2445 or visit the HP LaserJet Supplies website at http www hp com recycle Saving toner To save toner select the EconoMode option in your device properties settings For more information see To use EconoMode to save toner While in EconoMode Save Toner the device uses less toner on each page Selecting this option extends the life of the print cartridge and reduces your cost per page but it also reduces print quality HP does not recommend the full time use of EconoMode See Print cartridge life expectancy for more information HP LaserJet print cartridges 135 136 Appendix D HP parts and accessories ENWW E Service and support Use these topics to learn about obtaining device service and support e Obtaining hardware service e Extended warranty e Service information form ENWW 137 Obtaining hardware service Note CAUTION CAUTION Warranty service and support options might vary depending on your country region For additional support information visit http www hp com To obtain hardware service If your hardware should fail during the warranty period HP offers the following support options e HP repair services You can return the device to an HP repair cen
40. anual for repair and or warranty information If the trouble is causing harm to the telephone network the telephone company may request you remove the equipment from the network until the problem is resolved The following repairs can be done by the customer Replace any original equipment that came with the product This includes the print cartridge the supports for trays and bins the power cord and the telephone cord It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected This is to avoid damage to the equipment caused by local lightning strikes and other electrical surges Telephone consumer protection act United States ENWW The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business other entity or individual sending the message and the telephone number of the sending machine or such business other entity or individual The telephone number provided cannot be a 900 number or any other number for which charges exceed local or long distance transmission charges In order to program this information into your facsimile please see the fax guide Telephone consumer p
41. atibility with PS needs Certain features manual duplexing printing booklets watermarks and printing more than four pages per sheet are not available with this driver The device automatically switches between PS emulation and PCL printer languages depending on the driver that you have selected The PS emulation emulates Adobe PostScript Level 2 For information about gaining access to your printer driver see Changing print settings Changing print settings After installation you can gain access to print settings from the device printer driver or from another software program These settings do not affect other users on a network You can also change some of the printer settings through the HP toolbox For more information about the HP toolbox see Using the hp toolbox To change default settings across all programs Windows 98 Windows Me and Windows XP Home From the Start menu point to Settings and then click Printers Right click the device icon and then click Properties Make the necessary changes to the settings and then click OK Windows NT 4 0 Windows 2000 and Windows XP Professional From the Start menu point to Settings and then click Printers For Windows 2000 right click the device icon and then click Printing Preferences For Windows NT 4 0 right click the device icon and then click Document Defaults Make the necessary changes to the settings and then click OK The actual steps can vary these are the
42. automatically restarts Changing the default media size The media size should be set to the size of media that you normally load in the media input tray The device uses this setting for copying printing reports printing faxes and determining autoreduction for incoming faxes To change the default paper size 1 Press MENU ENTER 2 Use the lt or the gt button to select Common settings and then press MENU ENTER 3 Use the lt or the gt button to select Def paper size and then press MENU ENTER 4 Use the lt or the gt button until the size of paper that you have loaded appears You can select Letter Legal or A4 5 Press mMENU ENTER to save your selection Using the device volume controls You can control the volume of the following sounds e The alarm sound that the device emits when it requires attention such as when the device door is open e The beeps that are emitted when you press the device control panel buttons 14 Chapter 2 Changing the settings by using the hp toolbox or the device control panel ENWW Note Note Note ENWW e The phone line sounds for outgoing faxes e The ring volume for incoming faxes To change the alarm volume The alarm sounds when the device is presenting an alert or critical error message The alarm duration length is either one or three seconds depending on the type of error 1 Press MENU ENTER Use the lt or the gt button to select Common settings and the
43. ay changing 14 laser safety statement 121 length device 111 letterhead printing 35 life expectancy for print cartridges 134 light copying 105 light print 89 lightness setting default for copying 48 setting for current copy job 48 limited one year warranty 129 lines on copy unwanted 105 loading originals 44 45 56 loose toner troubleshooting 92 LPT1 error printing to 81 M manual duplexing 37 manual feed 18 margins faxing 114 margins for scanned items 114 material restrictions 126 Material Safety Data Sheets MSDS 128 media common problems 25 guidelines 25 optimizing print quality 23 size maximum 113 size minimum 113 sizes default adjustments 14 specifications 7 24 weight 113 media path cleaning 73 memory base 113 messages alert 97 critical error 96 warning 97 misformed characters 93 modem speed 114 MSDS Material Safety Data Sheets 128 multiple pages printing on single sheet 39 Index 149 N n up printing 39 O OCR optical character recognition software 6 using 65 operating environment specifications 111 ordering accessories and parts 132 output bin capacity 113 illustration 4 ozone production 125 P package contents 2 pages blank 78 crooked 82 different from what appears on screen 83 different than on another printer 84 feeding problems 82 not printing 79 paper common problems 25 guidelines 25 optimizing print quality 23 size maximum 113 size minimum 113 sizes default adju
44. bCc AaQBbCc e Make sure that the media is loaded correctly and that the media guides are not too tight or too loose against the media stack See the start guide for information about loading input trays e The automatic document feeder ADF input tray might be too full See the start guide for information about loading input trays e Check the media type and quality See Device media specifications for more information ENWW Print quality is unacceptable 93 Curl or wave e Check the media type and quality Both high temperature and humidity can cause media to curl See Device media specifications for more information e The media might have been in the input tray for a long time Turn over the stack of media in the input tray Also try rotating the media 180 in the input tray e The fuser temperature might be too high See Optimizing print quality for media types for instructions This feature is also available in the HP toolbox You can also adjust the fuser temperature using the device control panel The Less paper curl setting in the Service menu sets the fuser temperature to the lowest setting The factory set default is Off Use the following instructions to turn this setting on 1 On the device control panel press MENU ENTER 2 Use the lt or the gt button to select Service and then press MENU ENTER 3 Use the lt or the gt button to select Less paper curl and then press MENU ENTER Wri
45. both sides of the media manual duplexing you must send the media through the device twice Manual duplexing can cause the device to become dirty which reduces print quality If the device becomes dirty see Cleaning and maintenance for instructions To manually duplex Note The printer driver also contains instructions and graphics for manually duplexing 1 Inthe software program open the device properties printer driver For instructions see To change settings for a print job 2 On the Finishing tab select Print on Both Sides Note If the Print on Both Sides option is dimmed or unavailable open the device properties printer driver For instructions see To change default settings across all programs On the Device Settings tab or the Configure tab select Allow Manual Duplexing and then click OK Repeat steps 1 and 2 3 Print the document 4 After side one has been printed remove the remaining media from the input tray and set it aside until after you finish your manual duplexing job ENWW Printing on both sides of the media manual duplexing 37 6 Place the stack of media in the input tray again Side one should be facing down with the top edge feeding into the device first 7 Click OK on the computer screen and then wait for side two to print 38 Chapter 3 Printing ENWW Printing multiple pages on a single sheet of media You can select the number of pages that you want to print on a sing
46. canning devices The device scanning software is also TWAIN compliant and WIA compliant For more information see Scanning by using TWAIN compliant and WIA compliant software To learn about and use optical character recognition OCR software install the Readiris program from the software CD ROM Chapter 5 Scanning ENWW Canceling a scan job To cancel a scan job use one of the following procedures e Press cancet on the device control panel e Click the Cancel button in the onscreen dialog box If you cancel a scan job remove the original document from the automatic document feeder ADF input tray ENWW Canceling a scan job 59 Scanning from the device control panel Note Note Note 60 Use the following instructions to scan directly from the device control panel The computer that is connected to the device must be turned on Programming the Scan to button To program the device scan To button you must gain access to the device settings Go to the Scan section of the HP toolbox and click the Scan to tab For more information see the HP toolbox Help Scanning to e mail To scan to e mail by using the scan To button on the device control panel use the following procedure To use this feature an e mail recipient must be programmed in the Scan to tab See Programming the Scan to button 1 Load the originals that are to be scanned face down in the automatic document feeder ADF input tray w
47. cations for more information Note Use the priority input slot for printing on one envelope Use the media input tray for printing on multiple envelopes 1 Before loading the envelope slide the media guides outward so that they are slightly wider than the envelope 2 Ifthe envelope has a flap that folds along the long edge place the flap fold edge to the left with the side to be printed on facing up If the envelope has a flap that folds along the short edge feed that edge into the device first with the side to be printed on facing up 4 On the Paper tab or the Paper Quality tab in the printer driver select Envelope from the Type is drop down list Note Not all device features are available for all printer drivers or operating systems See the device properties driver online Help for information about the available features for the driver 5 Print on the envelope 30 Chapter 3 Printing ENWW To print on multiple envelopes Use only envelopes that are recommended for laser printers See Device media specifications for more information Note Use the priority input slot for printing on one envelope Use the media input tray for printing on multiple envelopes 1 Open the media input tray and remove any media 2 Before loading the envelopes slide the media guides outward so that they are slightly wider than the envelopes 3 Ifthe envelopes have a flap that folds along the long edge place the flap
48. ce Try printing on different media See Device media specifications for more information e The media lot is bad The manufacturing processes can cause some areas to reject toner Try a different type of media e The print cartridge might be defective See HP LaserJet print cartridges for more information e Check Type is on the Paper tab or the Paper Quality tab of the printer driver and make sure that it is set to the appropriate media See Optimizing print quality for media types for more information If these steps do not correct the problem contact an HP authorized dealer or service representative See the support flyer that came with your device for information about contacting HP Vertical lines BoCa BoCa BoCa BoCa BoCa e Make sure that the priority input slot is in place DDD e The photosensitive drum inside the print cartridge might be scratched Try installing a new HP print cartridge See the start guide for instructions Chapter 8 Troubleshooting ENWW Gray background AQBbCc AQBbCc AQBboCc AQBboCc AQBboCc e Make sure that the priority input slot is in place e Decrease the print density setting by using the HP toolbox This decreases the amount of background shading See the device software Help for more information e Change the media to a lighter basis weight See Device media specifications for more information e Check the device environment Ve
49. ced capabilities mode Fax capabilities and ratings Fax transmission speed Right left margins for printed pages Top bottom margins for printed pages Distinctive ring detect Fax resolution standard Fax resolution superfine Fax resolution photo 114 Appendix A Specifications ENWW HP LaserJet 3015 all in one battery ENWW Battery material Polycarbon Monoflouride Lithium Battery type Button or coin cell battery Approximately 1 gram Battery manufacturers Rayovac of Madison Wisconsin USA and Panasonic of Secaucus New Jersey USA HP LaserJet 3015 all in one battery 115 116 Appendix A Specifications ENWW ENWW Regulatory Information See these sections for regulatory information FCC regulations Telephone consumer protection act United States IC CS 03 requirements Regulatory information for the European Union countries regions Safety statements Declaration of Conformity Environmental product stewardship program Material safety data sheets 117 FCC regulations Note Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If not installed and used in accordance with the instructions i
50. correction fluid or an unwanted substance might be on the scanner surface Try cleaning the scanner surface See Cleaning the outside of the device for instructions Unclear text e Try adjusting the settings Make sure you have the correct resolution and color settings See Scanner resolution and color for more information 110 Chapter 8 Troubleshooting ENWW ENWW Specifications See these sections for specifications information about the following e HP LaserJet 3015 all in one e HP LaserJet 3015 all in one battery Physical specifications HP LaserJet 3015 445 mm 470 mm 426 mm 9 1 kg all in one 17 7 in 18 5 in 16 8 in 20 Ibs Environmental specifications Category Specification Operating environment unit plugged into an AC Temperature 15 to 32 5 C 59 to 90 5 F outlet Humidity 10 percent to 80 percent relative humidity no condensation Storage environment unit not plugged into an AC Temperature 20 to 40 C 4 to 104 F tlet Sa Humidity Less than 95 percent relative humidity with no condensation Electrical specifications tem 110 volt models 220 volt models Power supply 110 to 127 V 10 220 to 240 V 10 50 to 60 Hz 2 Hz 50 to 60 Hz 2 Hz Power consumption typical During printing 300 W average 300 W average During standby 14 W average 14 W average Power Save mode 14 W average 14 W average Off mode 0 W average 0
51. ct the option to allow manual duplexing and then click OK Repeat steps 2 and 3 Not all device features are available for all printer drivers or operating systems See the device properties driver online Help for information about the available features for the driver 4 Set the number of pages per sheet to two Select the appropriate binding option and click OK 5 Print the booklet 6 After side one has been printed remove the remaining paper from the media input tray and set it aside until your booklet job is complete Chapter 3 Printing ENWW ENWW Place the pages from side one in the input tray again Side one should be facing down with the bottom edge feeding into the device first Click OK on the computer screen and wait for side two to print Fold and staple the pages Printing booklets 41 Printing watermarks You can use the watermark option to print text underneath in the background of an existing document For example you might want to have large gray letters that spell Draft or Confidential printed diagonally across the first page or all of the pages of a document To use the watermark feature 1 Inthe software program open the device properties printer driver See Changing print settings for instructions 2 On the Effects tab use the drop down list to select the watermark that you want to print on your document To print the watermark on only the first page of the do
52. ctly into a software program such as Microsoft Word WIA uses Microsoft software to scan instead of HP LaserJet Scan software Generally a software program is WIA enabled if it has a command such as Picture From Scanner or Camera in the Insert or File menu If you are unsure whether the program is WIA enabled see the software program Help or documentation To scan from a WIA enabled program Start the scan from within the WIA enabled program See the software program Help or documentation for information about the commands and steps to use OR In the Cameras and Scanner folder double click the device icon This opens the standard WIA enabled software program which enables you to scan to a file Chapter 5 Scanning ENWW Scanning by using OCR You can use OCR software to import scanned text into your preferred word processing program for editing Readiris The software CD ROM includes the Readiris OCR program If you want to use the Readiris program install it from the software CD ROM and then follow the instructions in the online Help ENWW Scanning by using OCR 65 Scanner resolution and color If you are printing a scanned image and the quality is not what you expected you might have selected a resolution or color setting in the scanner software that does not match your needs Resolution and color affect the following features of scanned images e Image clarity e Texture of gradations smooth or rough e Scan time
53. cument select the First Page Only check box 42 Chapter 3 Printing ENWW Copying Use these instructions to perform copying tasks with your device e Loading originals to copy e Starting a copy job e Canceling a copy job e Adjusting the copy quality e Adjusting the lighter darker contrast setting e Reducing or enlarging copies e Changing the default copy collation setting e Changing the default number of copies e Copying two sided originals Note Many of the functions that are described in this chapter also can be performed by using the HP toolbox For instructions about using the HP toolbox see Using the hp toolbox ENWW 43 Loading originals to copy Use these instructions to load originals into your device for copying See Selecting media for the automatic document feeder ADF for information about choosing original documents for copying To load originals into the automatic document feeder ADF input tray Note ADF capacity is up to 30 sheets of 75 g m 20 Ib media depending on the thickness of the media or until the ADF input tray is full The minimum size for media in the ADF is 74 by 105 mm 2 9 by 4 1 inches The maximum size for media in the ADF is 215 by 356 mm 8 5 by 14 inches The ADF output bin holds one sheet of legal size media 215 by 356 mm 8 5 by 14 inches Subsequent sheets of legal size media slide off of the ADF output bin 1 Adjust
54. d White for text Grayscale for graphics and photos Color if the image is in color 66 Chapter 5 Scanning ENWW Color You can set the color values to the following settings when scanning Recommended use Color Use this setting for high quality color photos or documents in which the color is important Black and White Use this setting for text documents Grayscale Use this setting when file size is an issue or when you want a document or photograph to be scanned quickly ENWW Scanner resolution and color 67 68 Chapter 5 Scanning ENWW ENWW Faxing For instructions about using the device fax functionality see the fax guide that came with the device 69 70 Chapter 6 Faxing ENWW ENWW Cleaning and maintenance Use the topics below to learn about basic cleaning and maintenance tasks e Cleaning the outside of the device e Cleaning the media path 71 Cleaning the outside of the device CAUTION Note To clean the exterior Use a soft damp lint free cloth to wipe dust smudges and stains off the exterior of the device To clean the glass Over time specks of debris might collect on the scanner glass and affect performance Use the following procedure to clean the scanner glass 1 Turn off the device and unplug the power cord from the electrical socket 2 Tilt the device control panel forward 3 Clean the glass strip with a soft cloth or sponge that has been moistened with no
55. dansniviesesaduaunnane a aa a aa a 123 Declaraton or Comtonnnity rrereneci eno OE 124 Environmental product stewardship program 2 ccecceceeeeeeeeeeececeeeeeeeseceaaeeeeeeeeeeeeeneaee 125 Protecting the environment ca icin pesesee specs pctees pases afk E been cd ade ett eed 125 OZONE PrOGUCHOMN sasesdicceiveedsddaneanaccarvantdesanstadwcsaanadanbaancenenedendaulnadedaensaensllabasaacaeivendendenaaes 125 Energy COMSUIMPUOM esac abide detec pete eee need 20 Toner CONSUMPUION sisrate aaa aa aa aaa a ia 125 Paper USC nancut di a aai a ai a a E a i S 125 PIASUGS A E E E E E E E aeatengsnauaddaesaneaaine 125 HP LaserJet printing supplies 2 2 02 eee eecseee cece eeeecee cece ee eeseceeeeeeeeeeseacaeeeeeeeseseaeeeeeeeeneenaeas 126 HP printing supplies returns and recycling program information 126 U S MOTUS rcii aa a a aa E eo iaa ea aea aa i aa aaa ii 126 Non U S NELUIMS asiosio aaa aa aaa aaa Na Eaa 126 Papen nionee a a E aiaa aa aida aa ER E 126 Material restrictions 22 00 02 cecceeeeeecceeee cece eee ceeeeaeceeeeeeeseceaaaaeceeeeeeesecaeaaeeeeeeeesessncaeeaeeeeeess 126 Nederland Ssnin a ve vaca dnc ctasdeauds A EA Ea EEEE E 127 For more information c ccccceceeeeeceeceeeeeeeeeececneaeceeeeeeeseaaaeeeeeeeseccacaeeeeeeeseeennsacaneeeees 127 Material safety data Sheets ocsencirarensoriiariineariin ninn AENEA E REE 128 ENWW vii viii Appendix C HP limited warranty statement HP LaserJet 3015 all in one ONE YEA
56. demarks of their respective companies ENWW Table of contents 1 Getting to know your device Identifying the hp LaserJet 3015 all in one 0 eee etter rere ee eee eeeee eee eeeeeeetaeeeeereee 2 Package CONCMINS rccco er don en ARE EEEE AEE 2 Device features serica eninin feavac eds eesteeedendac aces excheetensdetesdkaetedeeeukbendenaaendeeehcnteeeesaguesnsaieeedes 3 Identifying the hardware components cece eeeeeeeeeeeeeeeeeeseeeaeeeeeesaaeeeesetateteseetateeeeeen HP LaserJet 3015 all in one hardware components ce ceeeececeeeeeeeeeeeeeeaeeeeeeeeetenaees 4 Identifying the device control panel COMpPONENts cece eee eetee eee eeette eee eeetnaeeeeeettateeeeeeaaes 5 Identifying the software COMPONENTS 1 0 0 0 eee cette ee eeeee eee teeeeeeeteeeeeeeeteneaeeeseneaeeeseeaeeeseeeaeees 6 Print media Specifications ccccccccceeeeeeeeececaeeceeeeeeecaaaeeceeeeeeeceaaaeeeceseeeseeeeaceeeeeeeeeeenneeeeees 7 Supported paper weights and SIZES ccccccceeeeeeecneeeeeeeeeeeeeeceaeceeeeeeeeeeecneeeeeeeeeeseseenanes 7 2 Changing the settings by using the hp toolbox or the device control panel Using the hp toolbOx 2 hesitates 10 Supported operating Systems cecceceececeeeeeceneece eee eeeeeeaeaeeeeeeecaaeaeseeeesessncaeeeeeeeeeennaees 10 SUPPOME DroWSE Seasin dude cee chee e Aa FAALE ET a aa aa e alee 10 To view the hp tOOlbDOX ccccccececenecceeeceeeecaeaeeeeeeseceeceeee
57. dows based programs that support TWAIN compliant or WIA compliant scanning devices If the software program you are using is not TWAIN compliant or WIA compliant see Scanning to another software program Using TWAIN compliant and WIA compliant software While you are in a TWAIN enabled or WIA enabled program you can gain access to the scanning feature and scan an image directly into the open program For more information see the Help file or the documentation that came with your TWAIN compliant or WIA compliant software program Scanning from a TWAIN enabled program Generally a software program is TWAIN enabled if it has a command such as Acquire File Acquire Scan Import New Object Insert from or Scanner If you are unsure whether the program is compliant or you do not know what the command is called see the software program Help or documentation When scanning from a TWAIN enabled program the HP LaserJet Scan software might start automatically If the HP LaserJet Scan software starts you can make changes while you are previewing the image If the program does not start automatically the image goes to the TWAIN enabled program immediately To scan from a TWAIN enabled program Start the scan from within the TWAIN enabled program See the software program Help or documentation for information about the commands and steps to use Scanning from a WIA enabled program Windows XP only WIA is another way to scan an image dire
58. e Idaho 83714 1021 USA declares that the product Product Name HP LaserJet 3015 all in one Product Number Q2669A Regulatory Model BOISB 0307 00 Product Options All conforms to the following Product Specifications Safety IEC 60950 1999 EN60950 2000 IEC 60825 1 1993 A1 1996 A2 2001 EN 60825 1 1994 A11 1996 A2 2001 Class 1 Laser LED Product GB4943 1995 EMC CISPR 22 1998 EN 55022 1998 Class B EN 61000 3 2 1995 A14 2000 EN 61000 3 3 1995 EN 55024 1998 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 3 GB9254 1998 Telecom TBR 21 1998 EG 201 121 1998 Supplementary Information The product herewith complies with the requirements of the EMC Directive 89 336 EEC the Low Voltage Directive 73 23 EEC the R amp TTE Directive 1999 5 EC Annex II and carries the CE Marking accordingly The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 3For regulatory purposes this product is assigned a Regulatory model number This number should not be confused with the marketing name HP LaserJet 3015 or the product number Q2669A Boise Idaho 83713 USA November 1 2003 For Regulatory Topics Only
59. e Ink glue correction fluid or another unwanted substance might be on the automatic document feeder ADF Try cleaning the device See Cleaning the outside of the device for instructions Unclear text e Try adjusting the settings e Make sure that the copy quality settings are correct See Adjusting the copy quality for more information e See the device software Help for more information about changing the settings Reduced size e The software settings might be set to reduce the scanned image e See the device software Help for more information about changing the settings Copy defects are apparent 105 Scanned image is of poor quality Is the original a second generation photo or picture Reprinted photographs such as those in newspapers or magazines are printed by using tiny dots of ink that make an interpretation of the original photograph which dramatically decreases the quality Often the ink dots form unwanted patterns that can be detected when the image is scanned printed or appears onscreen If the following suggestions do not solve your problem you might need to use a better quality version of the original e To eliminate the patterns try reducing the size of the image after scanning e Print the scanned image to see if the quality is better e Make sure that your resolution and color settings are correct for the type of scan job that you are performing See Scanner resolution and color for more information
60. e Typical option during the installation of the software To install the PostScript Level 2 emulation printer driver select the Custom option during the installation of the software To install the PCL 5e printer driver use the printer wizard after the software has been installed 6 Chapter 1 Getting to know your device ENWW Print media specifications Note ENWW For optimum results use conventional 75 g m to 90 g m 20 to 24 Ib photocopy paper Verify that the paper is of good quality and is free of cuts nicks tears spots loose particles dust wrinkles curls or bent edges The printer supports a wide range of standard and custom sizes of print media The capacity of trays and bins can vary depending on media weight and thickness and environmental conditions Smoothness 100 to 250 Sheffield Use only transparencies designed for use with HP LaserJet printers Supported paper weights and sizes Media input tray paper sizes Dimensions Weight or thickness Capacity Media input tray Minimum size paper Maximum size paper Minimum size glossy paper Maximum size glossy paper Minimum size transparencies Maximum size transparencies Minimum size envelopes Maximum size envelopes Minimum size label Maximum size label Minimum size card stock Maximum size card stock 76 by 127 mm 3 by 5 in 216 by 356 mm 8 5 by 14 in 76 by 127 mm 3 by 5 in 216 by 356 mm 8 5 by 14 in
61. e cartridge After a thorough quality inspection selected parts are reclaimed for use in new cartridges Remaining materials are separated and converted into raw materials for use by other industries to make a variety of useful products U S returns For a more environmentally responsible return of used cartridges and supplies HP encourages the use of bulk returns Simply bundle two or more cartridges together and use the single pre paid pre addressed UPS label that is supplied in the package For more information in the U S call 1 800 340 2445 or visit the HP LaserJet Supplies website at http www hp com recycle Non U S returns Non U S customers should call the local HP Sales and Service Office or visit the http www hp com recycle web site for further information regarding availability of the HP Supplies Returns and Recycling Program Paper This product is capable of using recycled papers when the paper meets the guidelines outlined in the Print Media Guide See Device media specifications for more information This product is suitable for the use of recycled paper according to DIN 19309 Material restrictions This HP product contains mercury in the fluorescent lamp or scanner that may require special handling at end of life This HP product contains lead in solder This HP product contains a battery that might require special handling at end of life Lithium Carbon Monofluoride solid button cell 126 Appe
62. e print job immediately remove the remaining print media from the device After printing stops use one of the following options e Device control panel To cancel the print job press and release cance on the device control panel e Software program Typically a dialog box appears briefly on the computer screen allowing you to cancel the print job e Windows print queue If a print job is waiting in a print queue computer memory or print spooler delete the job there Go to the Printer screen in Windows 98 Windows Me Windows 2000 and Windows XP Click Start Settings and Printers Double click the device icon to open the window select your print job and then click Delete ENWW Stopping or canceling a print job 19 Printer drivers Note Note 20 When you installed the device software you selected one of the following printer drivers PCL 6 driver default driver Use the PCL 6 driver to take full advantage of the device features Unless complete backward compatibility with previous printer control language PCL drivers or older printers is necessary the PCL 6 driver is recommended PCL 5e driver Use the PCL 5e driver if you need print results to look consistent with those from older HP LaserJet printers Certain features FastRes 1200 and 300 dpi are not available in this driver Do not use the PCL 5e driver that is provided with this device with older printers PS driver Use the PostScript PS driver for comp
63. e start guide After you have checked the print cartridge close the print cartridge door securely When the problem is solved the device either completes the current job or returns to the Ready state Add paper enter to continue The device is out of print media Load media into the media input tray or the priority input slot For information about loading media into the input trays see the start guide If media is already loaded remove the stack of media check for and clear any media jams and reload the input tray When the problem is solved press mENU ENTER The device either completes the current job or returns to the Ready state Critical error messages When a critical error occurs the current copying or scanning job stops and one of the following messages appears on the device control panel e 50 Fuser Error e 51 Laser Error e 52 Scanner Error e 57 Fan Error e 79 Error e CIS Scanner Error e Scanner Bulb failure If one of these messages appears on the device control panel display the device is experiencing a critical device error Unplug the device for five minutes and then plug it back in If the error persists contact HP customer service at the number provided on the support flyer included with the device or visit http www hp com 96 Chapter 8 Troubleshooting ENWW Note ENWW Alert messages Alert messages indicate that some action must be performed such as adding print media or clearing a
64. eas the sum of the RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to the line as determined by the total RENs contact the telephone company to determine the maximum REN for the calling area This equipment uses the following USOC jacks RJ11C 118 Appendix B Regulatory Information ENWW An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant This equipment cannot be used on telephone company provided coin service Connection to Party Line Service is subject to state tariffs If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required If advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service If trouble is experienced with this equipment please see the numbers in the front of this m
65. eceive To activate status alert settings click Apply View Configuration View settings available for the device This page also displays any accessories that have been installed such as DIMMs The View Configuration page displays the same information that is shown on the configuration page Print Info pages Print the configuration page and other information pages that are available for the device Fax tab The Fax tab has links to the following main pages Fax Tasks Fax Phone Book Fax Send Log Fax Data Properties Fax Reports Detailed Fax Settings For more information about fax functions and features see the fax guide Using the hp toolbox 11 Note 12 Scan to tab The Scan to tab has links to the following main pages e Scan to E mail or a Folder e Scan Preferences The scan preferences apply to only Scan to E mail or a Folder Troubleshooting tab The Troubleshooting tab has links to various device troubleshooting information such as how to clear a media jam how to resolve print quality problems and how to resolve fax copy or scan problems Documentation tab The Documentation tab contains links to the following information sources e User Guide The user guide contains information about using the device warranty specifications and support The user guide is available in both HTML and PDF format e Late Breaking News This document contains late breaking information about the device It is ava
66. ecsact cetcdecnecdbeed stdensaeededsedeaededacaanltate NA A AAEE NAANA 82 More than one sheet feeds at one time ccececceceeceeeeeeeeeeenecaeeeeeeeeeeeeeseesensceneeeeeeeeeess 82 Device does not pull media from the media input tray cccecceceeeeeeeeeeecaeeeeeeeeeteees 82 Media curls when fed through device cceecceeeeee teeter nett eeeteee eee eieeeeeetieeeeeeetaeeeeeeeed 82 Printed page is different from what appears onscreen ccccceeeeeeeeceeceeeeeeeseeeecaeeeeeeeeeteees 83 Is the text garbled incorrect or incomplete ececeeeeeceeceeeee eee eeceneaaeeeeeeeeeteetenseaeeees 83 Are graphics or text missing Are there blank pages c ceeeeeeeeeeeeeeeeeeteeeeeeeeeenaneees 83 Is the page format different from the format on another printer cceeeeeeeeeeeeee 84 v vi Is the quality of the graphics poor cccccecceeeeeeeeeceeeececeeeeeeeecencaeeeeeeeeeteneeeccacneeeeeneess 84 Media jams occur in the printer cece eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaaeeeeseneaeeeeseeeaeereseeaaeenes 85 Te cleara media JAM ea E E teenesidteeds EN E 85 T lear other media Jam is s2ec ecsjeceecees ee ecel iaeiiio aaie iaeia 87 Tips O AVOId Media JAMS zuera aa wha gated RAAE catia R ET OARE A A r 88 Print quality is unacceptable cccccceeceeececceceeeeeeeeecaeeeeeeeeeeeesecaeaeeeeeeeseseceiaeeeeeeeeeeeenaas 89 Light print or fade cis iid is ccesstesca
67. ee eecte eee ee teers eeetaeeeeeetaeeeeettaeeeeetetateeeeteaeeee es LOS IS the media SIZE COMCCH cccccecessscces teceetetsacecensecedensacesestaesteetaceceesacedessaeeestebnederaecenttace 107 The scan takes too long eeeeeeeeeeeeeeeee eee eeeeee eee eeeeeee eee ceeeeeeeeeceeeeeeeeseceeaeeeseeeeaaeeeeseeaaeeeeeneeaaes 108 Is your resolution or color level set too high eee ee eeteee eee eeteeeeeeeaeeeeeetneeeeeeee 108 Is your software set to SCAN IN COIOL cee eecceee cence eeeeeeeeetaeeeeetaeeeeesnaeeeetneeeeeeenneeere 108 Did you send a print job or copy job before you tried to SCAN eseese 108 Is your computer set for bidirectional COMMUNICATION 0 0 0 eee cette ee eeeeeeeeteeteeeteeeneees 108 Error messages appeal tes hiieieedecescsatehecdaned ate aE NER A EA Ea E a N 109 Common scanning error MESSAGES 0 00 0 eeeeeeeeceeeeeeeeeeeee eee eeeeaeeeeeeeaaeeeeesaeeeeeeeneeeeeeeaaes 109 Scan quality is unacceptable cccccccccceeeeeeeeeeeecececeeeee e ai a a eaei 110 Preventing problems 000 0 eee teeter ee eete eee etne ee eee ee ee eie ee ee tines ee tees sees ee tees esnieeeeeiaeeee 110 Blank pages vsisc tecsiececivicteccelsnhgeecee ceaigl tdi iva edecdedibe dedectieaeeloleeisaadeldecstadedouisvaevicean teed dae 110 Too light or dalk x sic 0scectucseeceethdactethcadenae N A EEEE ade cate ai 110 Unwanted IES isitciecseteece hei ri ie a dtiaeet eed eden 110 Black dots or streakS 0 0 eee tere retire tne
68. eeeeeeesecaaaaaeeeeeeeeesecceeeeeeeeeeesecuesaeeeeetenes 40 Printing Waterimarks ossii sieceecsesiectcea EE teed sted teeta dee inae eee cesta tengiaeesunddaeesutaeestees 42 To use the watermark feature ccc ce ceeeeeeeene eee eneee ee eeeeeeaeeeeeaeeeeeaeeeeeaeeesenaeeeseieeeneaes 42 4 Copying Loading originals tO COPY eeeeeeeeeeeeeeeeeeeeee teeter eee eeeeeeeeeaaaeeeseeaaeeeeeeaaeeeseeaaeeeeeeaeeseeedaeeeesaes 44 To load originals into the automatic document feeder ADF input tray eee 44 Staring a COPY JOD nc cectateiancgactascncdaeeuecedisasuecd pbeedenvnacegseeeee ERAAN EEA EAEE Marea nea anneete 46 Canceling a COPY JOD dereie are AAE E AEAEE ENEE E 46 Adjusting the Copy quality caiserrarriiroa rinane aE EAE ERATE EEA 47 To adjust the copy quality for the current job sssssssssesiessssrrssesrresrtrrssttnnsnrennnnsrennsenne 47 To adjust the default copy quality sseesessseesesrnneeeernnnnsnsnnaaatennnaannnnnaaetennadanannnaatennnaannanna 47 Adjusting the lighter darker contrast setting 0 cc cceeeceeeeeeeeneeeeeeecneeeeetaeeeeeeaeeeeeeenaeeeeneaas 48 To adjust the lighter darker setting for the current job 0 0 eeeeeeeeeeeeeeeeeeeteeeaeeeeeaees 48 To adjust the default lighter darker Setting 0 cceeeceeeeeeeeneeeeeeeeeneeeeeeaeeeeeeaaeeeseenaeeeeaas 48 Reducing OF SMAI COPIES a cecdisscites su basiciiee cu ecuctad ead aa sbaad cea EEE 49 To reduce or enlarge copies for the Current job 00 0
69. eesecaeaeceeeesecaeaeeeeeesensaaeeeeeseeesaes 10 The hptoolbox Sections snenesneri ann a e E NASA 11 Using the device control panel ssseeeessseeessrrrssesrrneeessrnasstinnaeennnnndatannnnainannaaatannaaannnnnaaaaanan aeaa 13 Printing a configuration PAGE 0 eee eee etter ionann AE EEEE E 13 Printing a device control panel MENU Map ccceeceeeeeeeeeeeeaeeeeceeeeecaeceeeeeeeteeessaeeeeees 13 Restoring the factory set defaults assseeesrrnnsnnessennnssnneaeennansnnasennnadannanednnanannaatennaaanna ae 13 Changing the device control panel display language 0 eee eeeeeee cette teeeeeetteeeeeeetaeeeeeeeeaas 14 Changing the default Media size ooo i eect ee eete ee eee ette eee eae ee ee eaaeeeeeeneeeeeeeaeeeeeenaeeeeeeaes 14 Using the device volume Controls eee cee ee eeeeeeeteeeeeeeeeeeeeeseeeaeeseeeaeeeteeeeeeseeaeeeeeaaees 14 3 Printing Printing by Using manual foed gs5 scczsbocwadevehecdessacechengicchevacadenssdecensesdaceviacdadeesedadhsuads cuenta ceneauess 18 To print by using manual feed sssini nadidiin AREAN 18 Stopping or canceling a print JOD ienna aN a a Ta 19 Printer ORIVEMNS saiccnescacetectsanterd iavanacledeniganleidaawsdactlan eialidens deeediadaxsdbtudaars ehbliags eveuleticacteadieeesadeesss 20 CHANGING PriMt SOMINGS 4 bes decrees avdestaetdedaatt nedsadencenenavasctancoevdart de penvsrtadenepesncd lt adebentt aaeeenatss 20 Understanding print quality settings ec eeeeeee entree
70. eete ee ee tie ee ee tneeeetaeeeeteeeesaeeeesieeeenea 21 To temporarily change print quality settings 2 0 0 ee ceceeceeeeeneeeeeeeeenaeeeeeetaeeeeeeeneeeeeneeaas 21 To change print quality settings for all future jobs 20 eee ee eeeeeeeeteneeeeeneeeeeeneeeeenaas 21 To use EconoMode to Save toner 0 ce eeeeeceeeeeeeeeeenee eect eneeeeeeaaeeeeeeeeeeeeenaeeeeeenaeeeeeenaaes 21 Optimizing print quality for Media types ecceceeeeeececeeeeceeeeeeeeeceaaeeeeeeeeeeeeeseeeentsnnaeeeeeeeeess 23 To gain access to the optimizing feature eee eeeeeee eee eeeeeeeeeeeeeeeeeeeseeeaeeeeeeeaaeeees 23 Device media Specifications sasurud ani anaa a aaia adna aaa aa iaaa i 24 Guidelines for Using media 2 cecccccceceeececeeeecceteseeeeceeesesdannereeecnereensaceaesusdaeeeeeeaeeetesdnaceeeenuees 25 PAD EF 2a caseceteancnadanusdcantaathendanaalinataantedataadsnwaning a A a E N a 25 Common media problems table cececceccecceeeeeeeeeeeeccaeeeeeeeeeeeseseeaaeeeeeeeeeeeesenssesaeees 25 LADGIS EE E A ender piece el E E E E 25 Transparencies sssrinin adaa ia a a e A Aai aE EE 26 iii ENVEIOS 5 nici axsetindanasiedlddessagda a a a a aaa a aa 26 Card stock and heavy Media eee eee ete etre arrei aE T RA A 27 Selecting media for the automatic document feeder ADF ceeceeeeeeeeeeeeeeeeeetteeeeeeeeaaes 29 Automatic document feeder ADF Specifications cee ceceeeeeeeeeeeeeeeeeneeeeeeeaeeeeeeeaeees 29 Printing O
71. enea 99 Is the original loaded Correctly sirnrarinosinnr inniit aE EAA aRar 99 Is the ADF media lever set Correctly 2 2 ecceceeeeeeeeeeeeeeeneee eee teneeeeee teases taeeeeeetieeeeened 99 Copies are blank or images are missing or faded eee eeeeeeeeeeeeeeeeeeenteeeeeeenaeeeeeeetaeeeeeeeaees 100 Has the sealing tape been removed from the print cartridge iessen 100 Is the print cartridge low ON toner ooo ereere ea Ea EA EERE AEA EE 100 Is the original of poor QUality esise ra en rE E EN 100 Does the original have a colored background sesesssssseisssesirrsssrrrssttrrssrternsssrenrnent 100 Copy quality is unacceptable cecceceecceceeeeeceeaeceeeeeeeeeeceaeceeeesesenaaaaeeeeeeeesecsieeeeeeeeeeees 101 Preventing problems i 5 53262 4408 ee send deki adatom ea ete elle Gallende 101 Media jams occur in the automatic document feeder ADF 0 eeeceeceeeeeeeeeeeeeeeeenteeeeeeeeaaes 102 Typical automatic document feeder ADF jam locations 0 00 0 ceeeeeeeeeeeeceeeeeeeeeneeeeees 102 Automatic document feeder ADF media lever eee eeceeeeeeeeeeeeenneeeeeeneeeseentaeeeeseaes 102 To clear a media jam from the automatic document feeder ADF seneese 103 Copy defects are apparent aiiai a e eaae Eaa aa a aa aaae 104 Vertical white or faded stripes cccecceceeeeeeeeeeeeeeeeeeeseeecaaeeeeeeeeeeeeecaceaeeeeeeeeeseesnaeens 104 Blanik Pages ain a E ee et ee EA 104 Wrong original was COPIE rerernrtae
72. er ADF see Loading originals to scan Scanning to e mail 1 Adjust the automatic document feeder ADF media lever to accommodate either a single sheet or a stack of media For more information see Loading originals to scan 2 Load the originals that are to be scanned face down in the ADF with the top of the document leading into the device Adjust the media guides to hold the originals in place 3 On the computer click Start select Hewlett Packard select hp LaserJet 3015 and then select Scan OR Press sTART SCAN On the device HP LaserJet Scan software opens on the computer Pressing start scan to start the HP LaserJet Scan software is not supported when the device is connected to a network Direct connect only 4 Inthe HP LaserJet Scan dialog box select Send it through e mail 5 Click Settings 6 Set the scanning options that you want and then click OK to return to the HP LaserJet Scan dialog box You can save the settings using the Quick Sets option on the General tab If you then select the check box after saving a Quick Set the saved settings will be the default settings the next time you scan to e mail 7 Click Scan The original is scanned attached to a new e mail message and sent automatically If no e mail recipient is entered on the E mail tab the original is scanned and attached to a new e mail message but is not sent You can then enter an e mail recipient add text or other attachments a
73. estoring the factory set defaults Restoring the factory set defaults returns all of the settings to the factory defaults and clears the fax header name and phone number See the fax guide for information about how to add your information to the fax header This procedure clears fax numbers and names that are associated with one touch keys and speed dial codes and deletes any pages that are stored in the memory The procedure then automatically restarts the device Using the device control panel 13 To restore the factory set defaults 1 Press MENU ENTER 2 Use the lt or the gt button to select Service and then press MENU ENTER 3 Use the lt or the gt button to select Restore defaults press weNu ENTER and then press MENU ENTER again to confirm your selection The device automatically restarts Changing the device control panel display language Use this procedure to have reports print in and messages on the the device control panel display appear in a language other than the default for your country region Note The Demo page prints in English only To change the device control panel display language 1 Press MENU ENTER 2 Use the lt or the gt button to select Common settings and then press MENU ENTER 3 Use the lt or the gt button to select Language and then press MENU ENTER 4 Use the lt or the gt button to select the language that you want 5 Press mENU ENTER to save your selection The device
74. eted in the United States This printer is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968 Since radiation emitted inside this printer is completely confined within protective housings and external covers the laser beam cannot escape during any phase of normal user operation Using controls making adjustments or performing procedures other than those specified in this manual can result in exposure to hazardous radiation Canada DOC regulations This equipment complies with Canadian EMC Class B requirements Conforme la classe B des normes canadiennes de compatibilit lectromagn tiques lt lt CEM gt gt Safety statements 121 Laser statement for Finland LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP LaserJet 3015 all in one laserkirjoitin on kayttajan kannalta turvallinen luokan 1 laserlaite Normaalissa k yt ss kirjoittimen suojakotelointi est lasersateen p syn laitteen ulkopuolelle Laitteen turvallisuusluokka on m ritetty standardin EN 60825 1 1994 A11 1996 A2 2001 mukaisesti VAROITUS Laitteen k ytt minen muulla kuin k ytt ohjeessa mainitulla tavalla saattaa altistaa k ytt j n turvallisuusluokan 1 ylitt v lle n kym tt m lle lasers teilylle VARNING Om apparaten anv nds p annat s tt n i bruksanvisning
75. fold edge to the left with the side to be printed on facing up If the envelopes have a flap that folds along the short edge feed that edge into the device first with the side to be printed on facing up Stack up to 15 envelopes ENWW Printing on envelopes 31 5 On the Paper tab or the Paper Quality tab in the printer driver select Envelope from the Type is drop down list Note Not all device features are available for all printer drivers or operating systems See the device properties driver online Help for information about the available features for the driver 6 Print on the envelopes 32 Chapter 3 Printing ENWW Printing on transparencies and labels CAUTION CAUTION ENWW Use only transparencies and labels that are recommended for use in laser printers such as HP transparency film and HP laser quality labels See Device media specifications for more information Inspect the media to make sure that it is not wrinkled or curled and that it does not have any torn edges or missing labels Do not send the labels through the device more than once The adhesive can damage the device To print on transparencies or labels Be sure to set the correct media type in the device settings printer driver as instructed in the following procedure The device adjusts the fuser temperature according to the media type setting When printing on special media such as transparencies or labels this adjustment prevents the fuser fro
76. for more information Is the printed page different from what appears onscreen See Printed page is different from what appears onscreen for more information Are the device settings appropriate for the print media See Paper handling problems exist for more information 80 Chapter 8 Troubleshooting ENWW Onscreen error messages appear Note ENWW If the following messages appear onscreen use the appropriate procedures to remedy the problem Printer not responding error writing to LPT1 Check the following conditions e Is the device in the Ready state e Are the power cord and the IEEE 1284 B compliant parallel or USB Device Cable A B correctly connected e Are other printer drivers installed on the computer Try the following remedies e Disconnect the power cord and IEEE 1284 B compliant parallel or USB Device Cable A B at both ends and reconnect them e Use another IEEE 1284 B compliant parallel or USB Device Cable A B e Make sure that another device or printer is not selected as the default printer Cannot access port in use by another application A device conflict exists This might occur if another device is installed on your computer and is running status software The status software dominates the parallel port on the computer and denies the device access to the port Try the following remedies e Disable all of the status windows for other devices e Make sure that the device port sett
77. g 5 The document is now ready to be scanned Chapter 5 Scanning ENWW CAUTION To prevent damaging the device do not use an original that has correction fluid correction tape or staples If you moved the ADF media lever to the right in step 1 move it back to the left when you have finished printing Printing on regular media with the ADF media lever moved to the right can cause jams ENWW Loading originals to scan 57 Understanding scanning methods Note Note 58 You can scan an item in the following ways e Scan from the device Start scanning directly from the device by using the device control panel scan buttons The scan To button can be programmed to scan to e mail or to scan to a folder For more information see Scanning from the device control panel e Scan from hp LaserJet Scan software Press start scan on the device control panel to start the HP LaserJet Scan program Pressing start scan to start the HP LaserJet Scan software is not supported when the device is connected to a network Direct connect only You can also start HP LaserJet Scan software directly from the computer For more information see Scanning by using hp LaserJet Scan software HP LaserJet Scan software is not supported for networked connections e Scan from TWAIN compliant or WIA compliant software The device is TWAIN compliant and WIA compliant and works with Windows based programs that support TWAIN compliant or WIA compliant s
78. g e Unable to activate TWAIN source e An error occurred while acquiring the image e Scanner initiation failed e Error communicating with scanner Make sure that you have connected the USB Device Cable A B or IEEE 1284 B compliant parallel cable to the correct port on the back of your computer If you have another port try attaching the cable to the other port Make sure that you have an EPP bidirectional or ECP compliant parallel port on your computer An EPP parallel port is the minimum requirement use of an ECP parallel port is strongly recommended See the documentation that came with your computer for more information about your port Some devices might not share the parallel port with the device If you have an external hard drive or you have a network switchbox connected to the same USB or parallel port as the device the other device might be interfering To connect and use the device you must disconnect the other device or you must use two ports on the computer You might need to add another parallel interface card Hewlett Packard strongly recommends that you use an ECP parallel interface card See the documentation that came with your computer for more information about installing an additional parallel interface card or resolving device conflicts Verify that the correct TWAIN source is selected In the software check the TWAIN source by selecting Select Scanner from the File menu Error messages appear 109 Scan quality
79. gal size media 215 by 356 mm 8 5 by 14 inches Subsequent sheets of legal size media slide off of the output bin Media weight Output bin 60 to 105 g m 16 to 28 Ib Base memory 8 MB of ROM Flash and 32 MB of RAM 9 MB for the device and 23 MB available to the user Print resolution 1200 dpi effective output quality 600x600x2 dpi using HP Resolution Enhancement Technology REt Duty cycle e 7 000 single sided pages per month maximum Il e 800 single sided pages per month average 25 percent to 400 percent 6 3 Bel sound power level ENWW HP LaserJet 3015 all in one 113 Margins for scanned items 3 05 mm 0 12 inch right and left 4 06 mm 0 16 inch top and bottom Scanner Duty Cycle 2 000 single sided items per month Scan resolution 600 dpi color Automatic document feeder ADF input tray specifications Input capacity Up to 30 sheets of flat 60 to 75 g m 16 to 20 Ib media Media weight 60 to 105 g m 16 to 28 Ib Media size 74 by 105 mm 2 9 by 4 1 inches to 216 mm by 356 mm 8 5 by 14 inches The ADF output bin holds one sheet of legal size media 215 by 356 mm 8 5 by 14 inches Subsequent sheets of legal size media slide off of the ADF output bin Up to 12 ppm for letter size or A4 size media Duty cycle 1 000 pages per month Port availability USB Compatible with USB 2 0 specification Parallel e JEEE 1284 B level 2 device with an IEEE 1284 B receptacle e Set the host computer to ECP enhan
80. ght when you are printing on thick media Slide it to the multiple sheet setting to the left when you are printing on regular media For more information see Loading originals to copy ENWW No copy came out 99 Copies are blank or images are missing or faded Has the sealing tape been removed from the print cartridge The sealing tape might not have been removed from the print cartridge Remove the print cartridge from the device pull out the sealing tape and reinstall the print cartridge See the start guide for information about installing a print cartridge Is the print cartridge low on toner The print cartridge is used for making copies If the print cartridge is low on toner the copies will be faded Is the original of poor quality The accuracy of the copy depends on the quality and size of the original If your original is too light the copy might not be able to compensate even if you adjust the contrast Does the original have a colored background Colored backgrounds might cause images in the foreground to blend into the background or the background might appear in a different shade 100 Chapter 8 Troubleshooting ENWW Copy quality is unacceptable Note ENWW This section provides information about the following topics e Preventing problems e Identifying and correcting copy defects Preventing problems The following are a few simple steps you can take to improve copy quality e Use quality origina
81. h too Try another kind of media adhesion or problems with smooth or embossed between 100 and 250 Sheffield feeding and 4 to 6 percent moisture content Dropouts jamming or curl Media has been stored Store media flat in its moisture improperly proof wrapping Faulty media lot Increased gray background The media weight is too heavy Use lighter media shading Excessive curl or problems with Too moist wrong grain direction Use long grain media feeding or short grain construction Jamming or damage to device Cutouts or perforations Do not use media with cutouts or perforations Problems with feeding Ragged edges Use good quality media Labels Note For best results use only HP brand labels To order HP supplies visit htto www hp com ENWW Guidelines for using media 25 26 When selecting labels consider the quality of the following factors e Adhesives The adhesive material should be stable at 200 C 392 F the device maximum temperature e Arrangement Use only labels that have no exposed backing between them Labels can peel off sheets that have spaces between the labels causing serious jams e Curl Before printing labels must lie flat with no more than 13 mm 0 5 inch of curl in any direction e Condition Do not use labels that have wrinkles bubbles or other indications of separation Never use a sheet of labels that has already been run through the device Transparencies
82. hat is located in the system tray which is at the far right of the taskbar e On the Start menu point to HP LaserJet and then select hp Toolbox The HP toolbox opens in a Web browser After you open the URL you can bookmark it so that you can return to it quickly in the future Chapter 2 Changing the settings by using the hp toolbox or the device control panel ENWW Note ENWW The hp toolbox sections The HP toolbox contains the following sections Status tab Fax tab Scan to tab Troubleshooting tab Documentation tab Other links Each page in the HP toolbox contains links to the HP website for device registration and device support and links for ordering supplies You must have Internet access to use any of these links If you use a dial up connection and did not connect when you first opened the HP toolbox you must connect before you can view these websites Status tab The Status tab has links to the following main pages Device Status View device status information This page indicates device conditions such as a media jam or an empty input tray After you correct a problem with the device click Refresh to update the device status Set up Status Alerts Use alerts to configure the device to notify you automatically of device alerts From this page you can turn alerts on or off specify when the device sends an alert and select the type of alert either a pop up message or a taskbar icon that you want to r
83. head followed by a multiple page document load the standard paper in the media input tray first and then load the letterhead into the priority input slot The device automatically prints from the priority input slot first Printing on letterhead and preprinted forms 35 Printing on custom sized media or card stock Note Note 36 The device can print on custom sized media and card stock that is between 76 by 127 mm 3 by 5 inches and 216 by 356 mm 8 5 by 14 inches in size Depending on the media you can print up to 10 sheets from the priority input slot Use the media input tray for more than 10 sheets Make sure that the sheets are not stuck together before you load them To print on custom sized media or card stock 1 Load the media with the narrow side forward and the side to be printed on facing up Adjust the side and rear media guides to fit the media 2 Onthe Paper tab or the Paper Quality tab in the printer driver click Custom Specify the dimensions of the custom sized media Not all device features are available for all printer drivers or operating systems See the device properties driver online Help for information about the available features for the driver 3 If printing on card stock on the Paper tab or the Paper Quality tab select Cardstock from the Type is drop down list 4 Print the document Chapter 3 Printing ENWW Printing on both sides of the media manual duplexing To print on
84. herwise the device prints the specified number of copies of one page before printing the subsequent pages The difference between the dark and light areas of an image The lower the number value the more closely the shades resemble each other The higher the number the more the shades appear separate from each other Dual inline memory module a small circuit board that holds memory A single in line memory module SIMM has a 32 bit path to the memory whereas a DIMM has a 64 bit path A measurement of resolution that is used for scanning and printing Generally more dots per inch result in a higher resolution more visible detail in the image and a larger file size See dots per inch dpi An abbreviation for electronic mail Software that can be used to electronically transmit items over a communications network Glossary 143 EconoMode ECP file format grayscale halftone HP Director toolbar HP toolbox link EconoMode is a toner saving feature on the device EconoMode reduces the amount of toner on a printed page so that the print cartridge lasts longer The printed result is similar to printing a document in draft mode Extended capabilities port a parallel port standard for computers that supports bidirectional communication between the computer and attached devices such as a printer The way the contents of a file are structured by a program or group of programs Shades of gray that represent lig
85. his section provides information about identifying and correcting print defects Note Hewlett Packard does not recommend the use of uninterrupted power supply UPS battery backup devices or surge suppressors with this device Many surge suppressors and battery backups can cause print defects Light print or fade Aa gt Cc Aa gt Cc Aa gt Cc Aa gt Cc Aa gt Cc e The toner supply is low See HP LaserJet print cartridges for more information e The media might not meet Hewlett Packard media specifications for example the media is too moist or too rough See Device media specifications for more information If the whole page is light the print density adjustment is too light or EconoMode might be turned on Adjust the print density and turn off EconoMode in the device properties See Saving toner for more information Toner specks AQBoGc AagBoGe AaBoCc AAB CC e The media might not meet Hewlett Packard media specifications for example the media is too moist or too rough See Device media specifications for more information e The device might need to be cleaned See Cleaning the media path for instructions ENWW Print quality is unacceptable 89 Note 90 Dropouts AQABOCc AQBboCc AcbeCc AcBbCc AQBboCc e A single sheet of media might be defective Try reprinting the job e The moisture content of the media is uneven or the media has moist spots on the surfa
86. ht and dark portions of an image when color images are converted to grayscale colors are represented by various shades of gray An image type that simulates grayscale by varying the number of dots Highly colored areas consist of a large number of dots while lighter areas consist of a smaller number of dots Available for Macintosh only A software screen that is used when working with documents When the document is loaded into the automatic document feeder ADF and the computer is connected directly to the device the HP Director appears on the computer screen to initiate faxing copying or scanning The HP toolbox is a Web page that opens in a Web browser and provides access to the device management and troubleshooting tools embedded Web server and device documentation A connection to a program or device that can be used to send information from the device software to other programs such as e mail electronic fax and OCR links Optical Character Recognition OCR software parallel cable printer driver Readiris 144 Glossary OCR software converts an electronic image of text such as a scanned document into a form that word processor spreadsheet and database programs can use See 1284 B A printer driver is a program that software programs use to gain access to a device s features A printer driver translates a software program s formatting commands such as page breaks and font selection into a printer langu
87. ieee eee eerie ee ee eaeee Aaaa naaa 110 Unclear text 1 2 niicer lel clad i iebidneeeedheiedie th ndneiotiasbhdietdiandietion bce 110 Appendix A Specifications HP LaserJet 3015 all ONE ienien essa danas ceades cx vaca a caeueeaveadidewtaole deeds NAA 113 HP LaserJet 3015 all in one specifications cececeecceeeeeeeeeeeeeceeeeeeeeeeeecneeeeeeeeteees 113 HP LaserJet 3015 all in one battery ee ccc eeeeeeeeeeeeeeeeeeeeeeeeeeseeeeaeeeseneeeeeeeneaeeeeeeeaeees 115 Appendix B Regulatory Information Seca Mise se uated ga a aa Ske tates a a Aiea aa a tauetaa Aten aeaueta ee teaee eet 117 FCG regulations onscsne sa iea a a Glande deeds eae eee 118 Telephone consumer protection act United States 00 ee eeeeeeeeeeneeeeeetieeeeeeeteeeeeeeaees 119 IC CS 03 requirements ccccccecceeeeeseeenccececeee cee eeaeeeeeeeeesaaanaeceeceeeeesaqeaeaeeeeeeeseeesaceaneeeeeeess 120 Regulatory information for the European Union countries regions eseese 120 salen Statements eccna nasien E dead nde dees ddeedics 121 Laser safety Statement cciitisestiaditei rican i ANNE alae dete AAA 121 Canada DOC regulations i 2s4ccczecinessaeccs vasedexcasssndsaahiedecd E AE a au eipedees neds 121 Laser statement for Finland irinaren eaaa a aada 122 Korean EMI statement 2 cccceeceeceeeeeneeceeceeeeeeeeesececaaanaeceeeeeeeeeseeseneeenieeeeeeettetteteteeee 1 22 AUIS As ctacteaunsataditiabaadsscaessiuadaddane stsaveesnenndheddsbanadcdu
88. ies lighter than the original or move the slider to the right to make all of the copies darker than the original 5 Press menu enTeR to save the selection Chapter 4 Copying ENWW Reducing or enlarging copies Note Note ENWW The device can reduce copies to as little as 25 percent of the original or enlarge copies to as much as 400 percent of the original It can also make the following reductions or enlargements automatically You must change the default paper size in the media input tray to match the output size or part of your copy might be cut off For instructions see Changing the default media size Original 100 Lgl gt Ltr 78 Lgl gt A4 83 A4 gt Ltr 94 Ltr gt A4 97 Full Page 91 2 pages sheet 4 pages sheet Custom 25 400 After selecting the 2 pages sheet or 4 pages sheet option you must select the page orientation portrait or landscape Reducing or enlarging copies 49 To reduce or enlarge copies for the current job To reduce or enlarge copies for the current job only use the following instructions 1 On the device control panel press REDUCE ENLARGE 2 Select the size to which you would like to reduce or enlarge the copies in this job You can select Original 100 Lgl gt Ltr 78 Lgl gt A4 83 A4 gt Ltr 94 Ltr gt A4 97 Full Page 91 2 pages sheet 4 pages sheet Custom 25 400 If you select Custom 25 400 type a percentage by using the alphanumeric button
89. ilable in English only Chapter 2 Changing the settings by using the hp toolbox or the device control panel ENWW Using the device control panel ENWW You can also configure settings at the device control panel This section describes how to perform the following tasks e Printing a configuration page e Printing a device control panel menu map e Restoring the factory set defaults e Changing the device control panel display language e Changing the default media size e Using the device volume controls e Changing print settings Printing a configuration page You can see which device settings are currently selected by printing a configuration page To print a configuration page 1 Press MENU ENTER 2 Use the lt or the gt button to select Reports and then press MENU ENTER 3 Use the lt or the gt button to select Config report and then press MENU ENTER The device exits the menu settings and prints the report Printing a device control panel menu map You can see all of your device control panel menu options by printing a device control panel menu map To print a device control panel menu map 1 On the device control panel press MENU ENTER 2 Use the lt or the gt button to select Reports and then press MENU ENTER 3 Use the lt or the gt button to select Menu structure and then press MENU ENTER A menu map prints showing all of the device control panel menu options R
90. inate this problem try the following remedies e Create documents and print them using the same printer driver printer software and device properties settings regardless of which device you use to print the documents e Change the resolution media size font settings and other settings See Changing print settings for more information Is the quality of the graphics poor The graphics settings might be unsuitable for your print job Try the following remedies e Check the graphic settings such as resolution in the device properties and adjust them as necessary See Changing print settings for more information e Try using a different printer driver printer software If you use a different printer driver some device features might not be available Chapter 8 Troubleshooting ENWW Media jams occur in the printer Note CAUTION CAUTION ENWW Occasionally media becomes jammed during a print job Try the following remedies before you attempt to clear the jam e Make sure that you are printing on media that meets HP specifications See Device media specifications for more information e Make sure that you are printing on media that is not wrinkled folded or damaged e Make sure that the device is clean See Cleaning the media path for more information e Make sure that the input trays are loaded properly and are not too full See the start guide for more information about loading input trays When you add
91. ing is correct Change the port settings on the Details tab or the Ports tab in the device properties e Make sure that bidirectional support is disabled for the device On the Details tab or the Ports tab in the device properties make sure that the bidirectional support option is not selected In some operating systems you must click Spool Settings on the Details tab in order to see the bidirectional support option Onscreen error messages appear 81 Paper handling problems exist Use the tips in this section when the device experiences paper handling problems Print is skewed crooked Are the media guides adjusted properly Remove all media from the input tray straighten the stack and then load the media in the input tray again Adjust the media guides to the width and length of the media that you are using and try printing again See Device media specifications or the start guide for more information More than one sheet feeds at one time Is the media input tray too full See the start guide for more information about loading media input trays Is the media wrinkled folded or damaged Make sure the media is not wrinkled folded or damaged Try printing on media from a new or different package Is the automatic document feeder ADF media lever set incorrectly Make sure the ADF media lever is set to the multiple sheet setting to the left Device does not pull media from the media input tray Is the device in manu
92. inter Family Print Media Guide See Ordering HP parts and accessories for more information about ordering the guidelines Always test media before you purchase a large quantity Using media that does not meet Hewlett Packard specifications might cause problems for the device requiring repair This repair is not covered by the Hewlett Packard warranty or service agreements For information about supported media sizes weights and other specifications see Print media specifications 24 Chapter 3 Printing ENWW Guidelines for using media Use the guidelines in this section when selecting and using print media Paper For best results use conventional paper Make sure that the paper is of good quality and free of cuts nicks tears spots loose particles dust wrinkles voids and curled or bent edges If you are unsure about what type of paper you are loading such as bond or recycled check the label on the package Some paper causes print quality problems jamming or damage to the device Note Do not use letterhead that is printed with low temperature inks such as those used in some types of thermography Do not use raised letterhead The device uses heat and pressure to fuse toner to the media Make sure that any colored media or preprinted forms use inks that are compatible with the device temperature 200 C or 392 F for 0 1 second Common media problems table Poor print quality or toner Too moist too roug
93. inting 36 specifications 27 changing device control panel display language 14 number of copies 53 print quality settings 21 settings from the computer 20 settings default 9 20 volume 14 characters dropouts 90 misformed 93 unclear 105 cleaning exterior 72 glass 72 printer media path 73 clearing jams ADF 102 media 85 collating copies changing defaults 52 description 52 color scanning 66 components 4 contrast setting default for copying 48 setting for current copy job 48 copier capacities and ratings 113 copy contrast setting adjusting default 48 adjusting for current copy job 48 copy quality adjusting 47 defaults adjusting 48 improving and preventing problems 101 See also image quality troubleshooting copy quality Index 147 copying acoustic emissions 113 adjusting default copy size 49 canceling 46 changing number of copies 53 enlarging 49 multipage stack of 2 sided originals 54 reducing 49 reduction and enlargement capability 113 speed 113 starting ajob 46 troubleshooting 99 100 101 104 creases troubleshooting 94 critical error messages 96 crooked printing 82 curled media 82 curling troubleshooting 94 custom media printing 36 Custom print quality setting 21 customer support form service 141 hardware service 138 D dark copying 105 darkness setting default for copying 48 setting for current copy job 48 Declaration of Conformity 121 124 default settings adjusting 20 restoring 13 device cont
94. is On Chapter 4 Copying ENWW Changing the default number of copies You can choose to have the default number of copies be any number from 1 to 99 To change the default number of copies On the device control panel press MENU ENTER Use the lt or the gt button to select Copy setup and then press MENU ENTER Use the lt or the gt button to select Def of copies and then press MENU ENTER ot 2 Ne Use the alphanumeric buttons to type the number of copies between 1 and 99 that you want as the default 5 Press mENU ENTER to save your selection Note The factory set default for the number of copies is 1 ENWW Changing the default number of copies 53 Copying two sided originals To copy a multiple page stack of two sided originals 1 Load the stack of originals to be copied into the automatic document feeder ADF input tray with the first page facing down and with the top of the page leading into the ADF 2 Press start copy The odd numbered pages are copied and printed 3 Remove the stack from the ADF output tray and reload the stack with the last page facing down and with the top of the page leading into the ADF 4 Press start copy The even numbered pages are copied and printed 5 Collate the odd and even numbered printed copies es 3 54 Chapter 4 Copying ENWW ENWW scanning Use the following instructions to perform scanning tasks Loading originals to
95. is unacceptable This section provides information about improving scan quality by preventing or correcting problems Preventing problems The following are a few simple steps you can take to improve copy and scan quality e Use high quality originals e Load the media correctly If the media is loaded incorrectly it might skew which causes unclear images See Loading originals to scan for instructions e Adjust the software settings according to how you plan to use the scanned page See Scanner resolution and color for more information e Recurring feed problems indicate that the separation pad is worn See Ordering HP parts and accessories to order a new separation pad e Use or make a carrier sheet to protect your originals Blank pages e The original might have been loaded upside down In the automatic document feeder ADF put the top end of the stack of originals into the ADF with the media stack face down and the first page to be scanned on the bottom of the stack See Loading originals to scan for instructions Too light or dark e Try adjusting the settings Make sure you have the correct resolution and color settings See Scanner resolution and color for more information Unwanted lines e Ink glue correction fluid or an unwanted substance might be on the scanner Try cleaning the scanner surface See Cleaning the outside of the device for instructions Black dots or streaks e Ink glue
96. ist or too rough See Device media specifications for more information The toner might be low See HP LaserJet print cartridges for instructions The original might have been loaded upside down In the automatic document feeder ADF load the original with the narrow side forward and the side to be scanned facing down See Loading originals to scan for instructions The media might not meet Hewlett Packard media specifications for example the media is too moist or too rough See Device media specifications for more information The toner might be out See the start guide for information about installing a print cartridge The tape might not have been removed from the print cartridge See the start guide for instructions 104 Chapter 8 Troubleshooting ENWW ENWW Wrong original was copied e Make sure that the automatic document feeder ADF is empty Too light or dark e Try adjusting the settings e Make sure that the copy quality settings are correct See Adjusting the copy quality for more information Unwanted lines BoCa BoCa BoCa BoCa BoCad e Make sure that the priority input slot is in place DDD e Try cleaning the scanner glass See Cleaning the outside of the device for instructions e The photosensitive drum inside the print cartridge might be scratched Install a new HP print cartridge See the start guide for instructions Black dots or streaks
97. ith the top of the document leading into the device Adjust the media guides to hold the originals in place 2 Press scan To on the device control panel 3 Use the lt or the gt button to select an e mail recipient 4 Press START SCAN Or MENU ENTER The scanned item is attached to an e mail message which is then sent automatically to the e mail recipient that you selected in step 3 Scanning to a folder To scan to a folder by using the scan To button on the device control panel use the following instructions To use this feature a folder must be set up in the Scan to tab prior to use See Programming the Scan to button 1 Load the originals that are to be scanned face down in the automatic document feeder ADF input tray with the top of the document forward and adjust the media guides 2 Press scan To on the device control panel 3 Use the lt or the gt button to select a folder 4 Press START SCAN Or MENU ENTER The document is scanned to a file which is then saved in the folder that you selected in step 3 Chapter 5 Scanning ENWW Scanning by using hp LaserJet Scan software Note Note ENWW Use the HP LaserJet Scan software program to scan an item to any of the following e e mail e a folder e another software program that you specify e the Readiris OCR program if it is installed on the computer For more detailed instructions about loading original documents into the automatic document feed
98. le within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or e improper site preparation or maintenance TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Some countries regions states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from country region to country region state to state or province to province HP s limited warranty is valid in any country region or locality where HP has a support presence for this product and where HP has marketed this product The level of warranty ser
99. le sheet of media If you choose to print more than one page per sheet the pages appear smaller and are arranged on the sheet in the order that they would otherwise be printed You can specify up to 16 pages per sheet of media To print multiple pages on a single sheet 1 Inthe software program open the device properties printer driver See Changing print settings for instructions 2 On the Finishing tab under Pages Per Sheet select the number of pages per sheet that you want to print 3 Select the check box for page borders if you want the printed pages to have borders Use the drop down list to select the order in which pages are printed on the sheet ENWW Printing multiple pages on a single sheet of media 39 Printing booklets Note 40 You can print booklets on letter legal or A4 print media To print booklets 1 Load the print media in the media input tray 2 In the software program open the device properties printer driver For instructions see To change settings for a print job 3 On the Finishing tab select Print on Both Sides If the Print on Both Sides option is dimmed or unavailable open the device properties printer driver For instructions see To change default settings across all programs On the Device Settings tab or the Configure tab sele
100. ls e Load the media correctly If the media is loaded incorrectly it might skew causing unclear images and problems with the OCR program See Loading originals to copy for instructions e f your device frequently feeds more than one page at a time the separation pad might need to be replaced Contact HP See the support flyer that came with your device for information about contacting HP e Use or make a carrier sheet to protect your originals Recurring feed problems indicate the copier separation pad is worn See Ordering HP parts and accessories to order a new separation pad Copy quality is unacceptable 101 Media jams occur in the automatic document feeder ADF Occasionally media becomes jammed during a copy scan or fax job You are notified of a media jam by a software error message and the Doc feeder jam Clear Reload message that appears on the device control panel display e The ADF input tray is loaded incorrectly or is too full See Loading originals to copy for more information e The media does not meet HP specifications See Selecting media for the automatic document feeder ADF for more information Typical automatic document feeder ADF jam locations e Input tray areas If the page is sticking out of the input tray try to remove it gently from the input tray without tearing the page If you feel resistance see To clear a media jam from the automatic document feeder ADF for instructio
101. m damaging the media as it passes through the device 1 Load a single page in the priority input slot or load multiple pages in the media input tray Make sure that the top of the media is forward and the side to be printed on the rough side of transparencies is facing up Printing on transparencies and labels 33 3 On the Paper tab or the Paper Quality tab in the printer driver select the correct media type from the Type is drop down list Note Not all device features are available for all printer drivers or operating systems See the device properties driver online Help for information about the available features for the driver 4 Print the document Remove the media from the output bin as it exits to prevent it from sticking together and place the printed pages on a flat surface SS OSS SOS 34 Chapter 3 Printing ENWW Printing on letterhead and preprinted forms Note ENWW Only use letterhead or preprinted forms that are recommended for use in laser printers such as HP laser quality letterhead and preprinted forms See Device media specifications for more information Use these instructions to print documents on letterhead or preprinted forms To print on letterhead and preprinted forms 1 Load the print media with the top forward and the side to be printed on facing up 2 Adjust the media guides to fit the width of the print media 3 Print the document To print a single page cover letter on letter
102. mains in the cartridge Not all device features are available from all printer drivers or operating systems See the device properties driver online Help for information about available features for the driver 1 To enable EconoMode open the device properties or printing preferences in Windows 2000 and Windows XP See Changing print settings for more information 2 On the Paper Quality tab or the Finishing tab select the EconoMode check box See To change print quality settings for all future jobs for instructions about using the EconoMode setting for all future print jobs Chapter 3 Printing ENWW Optimizing print quality for media types Note ENWW Media type settings control the temperature of the device fuser You can change the settings for the print media that you are using to optimize the print quality The following are the media types that you can optimize for plain paper preprinted paper prepunched paper letterhead transparency labels bond paper recycled paper color paper light paper less than 75 g m or 20 Ib heavy paper 90 to 105 g m or 24 to 28 Ib card stock 105 to 176 g m or 28 to 47 Ib envelope rough paper To gain access to the optimizing feature You can gain access to the optimizing feature on the Paper tab or the Paper Quality tab in the device properties printer driver For more information see Changing print settings Printing speeds might vary depending on the ty
103. messages appear 97 e Engine comm error e Memory is low Try again later e Page too complex enter to cont e Settings cleared If a warning message is related to a printing task and the auto continue setting is on then the message appears for 10 seconds If you do not press MENU ENTER Or CANCEL the device continues processing the print job If the auto continue setting is off then the print related warning message appears until you either press MENU ENTER to proceed or press CANCEL to cancel the job Note The auto continue setting is available in the printer driver and the HP toolbox To find out whether the auto continue setting is turned on print a configuration page See Printing a configuration page for more information 98 Chapter 8 Troubleshooting ENWW No copy came out Is media loaded in the input tray Load media in the device See Loading originals to copy for more information Is the original loaded correctly Make sure that the original is loaded correctly in the automatic document feeder ADF input tray The original should be loaded top down in the ADF input tray with the side to be copied facing down Insert the original into the ADF until it stops See Loading originals to copy for more information Is the ADF media lever set correctly Make sure the automatic document feeder ADF media lever is in the correct position for the media you are using Slide it to the single sheet setting to the ri
104. more than one process is running pressing canceL Clears the process that currently appears on the device control panel display Note If you cancel a copy job clear the original document from the automatic document feeder ADF 46 Chapter 4 Copying ENWW Adjusting the copy quality Note ENWW The factory set default for copy quality is Text This setting is the best for items that contain mostly text When making a copy of a photo or graphic you can select the Photo setting to increase the quality of your copy or select the Best Photo setting for the highest photo quality If you want to conserve toner and the copy quality is not as important select Draft To adjust the copy quality for the current job 1 On the device control panel press qua ity to see the current quality setting for the copy 2 Use the lt or the gt button to scroll through the quality setting options 3 Select a resolution setting and then press start copy to save the selection and immediately start the copy job or press MENU ENTER to save the selection without starting the job The change in the copy quality setting remains active for about two minutes after the copy job has been completed During this time Settings Custom appears on the device control panel display To adjust the default copy quality On the device control panel press MENU ENTER Use the lt or the gt button to select Copy setup and then press MENU ENTER Press MENU ENTE
105. most common methods To change settings for a print job On the File menu click Print In the Print dialog box click Properties Change the settings that you want to apply for the current print job and then click OK Chapter 3 Printing ENWW Understanding print quality settings Note ENWW Print quality settings affect how light or dark the print is on the page and the style in which the graphics are printed You can also use the print quality settings to optimize the print quality for a specific media type See Optimizing print quality for media types for more information You can change the settings in the device properties to accommodate the types of jobs that you are printing The following settings are available depending on the printer driver that you are using e Best Quality FastRes 1200 The resolution is rendered differently so that the job can print faster This is the default setting e 600 dpi e 300 dpi e Custom This setting produces the same resolution as the Faster Printing setting but you can change the scale patterns e EconoMode Save Toner Text is printed with less toner This setting is useful when you are printing drafts You can use this setting independently of other print quality settings Changing the resolution can change the formatting of your text To temporarily change print quality settings To change the print quality settings only for the current software program open the properties
106. n press MENU ENTER Use the lt or the gt button to select Volume settings and then press MENU ENTER Press MENU ENTER to select Alarm volume Use the lt or the gt button to select Off Soft Medium or Loud oa fF WON Press MENU ENTER to save your selection The factory set default for the alarm volume is Soft To change the volume for the fax This setting determines the volume of various fax sounds that occur when the device is sending or receiving fax jobs Press MENU ENTER Use the lt or the gt button to select Common settings and then press MENU ENTER Use the lt or the gt button to select Volume settings and then press MENU ENTER Use the lt or the gt button to select PhoneLine Volume and then press MENU ENTER Use the lt or the gt button to select Off Soft Medium or Loud ON OV Ee Ny gt Press MENU ENTER to save your selection The factory set default is Soft To change the ring volume of the fax The fax ring sounds when the device is initially sending or receiving a call The ring duration length depends on the local telecom ring pattern length 1 Press MENU ENTER Use the lt or the gt button to select Common settings and then press MENU ENTER Use the lt or the gt button to select Volume settings and then press MENU ENTER Press the lt or the gt button once to select Ring volume and then press MENU ENTER Use the lt or the gt button to select Off Soft Medium
107. nabrasive glass cleaner Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the device these can damage the device Do not place liquids directly on the glass They might seep under it and damage the device 4 Dry the glass with a chamois or cellulose sponge to prevent spotting In certain areas of California air pollution control regulations restrict the use of liquid Isopropyl Alcohol IPA as a cleaning agent In those areas of California please disregard the previous recommendations and use a dry lint free cloth The cloth may be moistened with water if desired 72 Chapter 7 Cleaning and maintenance ENWW Cleaning the media path If you are experiencing toner specks or dots on the printouts clean the media path To clean the media path Press MENU ENTER Use the lt or the gt button to find the Service menu 1 2 3 Press MENU ENTER 4 Use the lt or the gt button to find Cleaning Mode 5 Press MENU ENTER ENWW Cleaning the media path 73 74 Chapter 7 Cleaning and maintenance ENWW Troubleshooting Use this section to find tips for solving problems with the device e Device does not turn on e The device control panel display has black lines or dots or fades e Pages print but are totally blank e Pages did not print e Pages printed but a problem exists e Onscreen error messages appear e Paper handling problems exist
108. naea nanana e AEA T ARTERE AE E 105 Tootoo Dank Gria a E E R 105 Unwanted MS scsi fies u e A AA senate ciate 105 Black dots or streaks ooren nicki e E a ie E EAT 105 Wnclearitext E cat E E E A TEE EE EE E EE E E A EA 105 Roducod SZE eisin a E E a a a a OO Scanned image is of poor quality ssssseesesrreesinnnsserrnansinsnneacntannaninnnasennaadaentnnndatannaaanennanann 106 Is the original a second generation photo or picture sessssrsssesrreseerrssrrrrssrerrrsseerns 106 Is the image quality better when the document is printed 0 eee ee eeeeeeeeeeentteeeeeeeaes 106 Is the image skewed crooked cceccceeceeceeceeeeeccueneeeeeceteeeseeeeneeseceeeeeeseceeeeeeneceneenees 106 Does the scanned image show blotting lines vertical white stripes or any other Cele Che r a tia ee the eee ane 106 Do graphics look different from the Original 2 eceeeeeeeeeeeeeeeeeeeeeeetteeeeeetneeeeenee 106 Part of the image did nNot SCAN edsin eae cete snd E EE TE E 107 ENWW Was the original loaded Correctly 0 0 eeeccceeeeeneeeeeeeneeeeeeeeeeeeeeaeeeeeeaeeseesaeeeetenaeeeeenenaes 107 Does the original have a colored background 0 0 ceeeeeeeeeeeeeeeeeeeteeeeeeeeeteeaaeeeeteeaaeees 107 Are text or images on the back of a two sided original appearing in the scan 107 Is the original longer than 381 mm 15 inches eee cette eteeeeeeeeeeeeeeteeaeeeeeeeaeees 107 Is the original too small eee eeeeee e
109. nd then send the message The options that you set in step 6 are for the current job only unless you save them as a Quick Set To scan to a file 1 Adjust the automatic document feeder ADF media lever to accommodate either a single sheet or a stack of media For more information see Loading originals to scan 2 Load the originals that are to be scanned face down in the ADF with the top of the document leading into the device Adjust the media guides to hold the originals in place Scanning by using hp LaserJet Scan software 61 3 On the computer click Start select Hewlett Packard select hp LaserJet 3015 and then select Scan OR Press sTART scan On the device HP LaserJet Scan software opens on the computer Pressing start scan to start the HP LaserJet Scan software is not supported when the device is connected to a network Direct connect only 4 Inthe HP LaserJet Scan dialog box select Send it to a file 5 Click Settings 6 Set the scanning options that you want and then click OK to return to the HP LaserJet Scan dialog box Note You can save the settings using the Quick Sets option on the General tab If you then select the check box after saving a Quick Set the saved settings will be the default settings the next time you scan to a file 7 Click Scan If prompted enter a file name Note The options that you set in step 6 are for the current job only unless you save them as a Quick Set Scanning t
110. ndix B Regulatory Information ENWW ENWW Weight approx 1 gram User Removable No Location on formatter PC board one battery per product For recycling information you can contact http www hp com go recycle or contact your local authorities or the Electronics Industries Alliance htto www eiae org Nederlands Toepassing De batterij wordt gebruikt als reserve energiebron voor de tijdklok die wordt gebruikt voor het faxgedeelte van het apparaat Locatie van de batterij De batterij wordt bij de fabricage distributie van het product op de formatter gesoldeerd Voorschriften e Richtlijn van de Europese Unie met betrekking tot batterijen Deze batterij komt niet in aanmerking voor de richtlijnen e Bijzondere bepaling A45 voor UN standaard Deze batterij is een niet gevaarlijk artikel Levensduur De batterij is ontworpen om minstens even lang mee te gaan als het product Batterijfabrikanten Rayovac Madison WI USA and Panasonic Secaucus NJ USA Het ontwerp en de specificaties kunnen zonder kennisgeving worden gewijzigd D Batterij niet weggooien maar inleveren als KCA For more information On HP s environmental programs including e Product environmental profile sheet for this and many related HP products e HP s commitment to the environment e HP s environmental management system e HP s end of life product return and recycling program e Material Safety Data Sheets See http
111. new media always remove all of the media from the input tray and straighten the stack of new media This helps prevent multiple sheets of media from feeding through the device at one time which reduces media jams You are notified of a media jam by an error in the software program and a jam message on the device control panel display See Device control panel error messages appear for more information It is not necessary to remove the media input tray to clear a media jam Remove the media input tray only to return the device for hardware service For information about removing the media input tray see To remove the media input tray To clear a media jam Media jams might result in loose toner on the page If you get any toner on your clothes wash them in cold water Hot water will permanently set the toner into the fabric If you get any toner on your hands wash them in cold water Do not use a sharp object such as a pencil or scissors to remove jammed media Media jams occur in the printer 85 Note When clearing jams including jams in the output bin always push the print cartridge door release to open the top cover and remove the print cartridge Keep the top cover open and the cartridge out until the jam has been cleared Opening the top cover and removing the print cartridge relieves tension on the printer rollers which makes removing jammed pages easier 1 Push the print cartridge door release and open the top cover
112. nformation form ccccccececccceceeeeeeeeeneeceeeeeeeeaeaeeeceeeeesecaaeaeceeeeeeeseccaaeeeeeeeteeeeaees 141 Glossary Index ENWW ENWW Getting to know your device Use these topics to acquaint yourself with your new HP LaserJet 3015 all in one Identifying the hp LaserJet 3015 all in one Device features Identifying the hardware components Identifying the device control panel components Identifying the software components Print media specifications Identifying the hp LaserJet 3015 all in one Use the following illustration to make sure that the package contents are complete Package contents Print cartridge Power cord Getting started guide and support flyer Media input tray CD ROMs containing device software and electronic user guide Automatic document feeder ADF input tray Fax guide Phone cord ADF output support 10 Ouput bin support 11 Control panel cover 12 HP LaserJet 3015 all in one OANDABRWN Note Use the phone cord and the power cord that came with the device Using other phone cords or power cords can adversely affect the performance of the device Learn more about the device by using these sources of information e The HP toolbox Use this software component to perform many of the tasks described in this user guide and to set print fax copy and scan settings e The start guide Use this guide to set up the device connect it to your computer
113. nkles or creases AaBbCc AaBoCc AaBboCc AaBoCc AQBbCc e Make sure that the media is loaded properly See the start guide for information about loading input trays e Check the media type and quality See Device media specifications for more information e Turn over the stack of media in the tray Also try rotating the media 180 in the input tray 94 Chapter 8 Troubleshooting ENWW Toner scatter outline e If large amounts of toner have scattered around the characters the media might be resisting the toner A small amount of toner scatter is normal for laser printing Try a different media type See Device media specifications for more information e Turn over the stack of media in the tray e Use media that is designed for laser printers See Device media specifications for more information ENWW Print quality is unacceptable 95 Device control panel error messages appear This section contains information about error messages that can appear on the device control panel display and how to clear them Resolving common error messages The following messages are the most common error messages that can appear on the device control panel display Door open or no print cartridge The print cartridge door is open or no print cartridge has been installed Make sure that you have correctly installed the print cartridge in the device For information about installing the print cartridge see th
114. ns e Output paths If the page is sticking out of the output bin try to remove it gently without tearing the page If you feel resistance see To clear a media jam from the automatic document feeder ADF for instructions Lo 0888s a5 e o 2 L e Intermediate location If the page is sticking out of both the input tray and into the output area see To clear a media jam from the automatic document feeder ADF for instructions Automatic document feeder ADF media lever If you are using thick media slide the media lever to the single sheet setting to the right Load a single sheet of media into the ADF When you have finished copying scanning or faxing slide the ADF media lever back to the multiple sheet setting to the left 102 Chapter 8 Troubleshooting ENWW To clear a media jam from the automatic document feeder ADF 1 Using both hands pull the device control panel door toward you Note Use only your hands to remove jammed media Using other objects can damage internal parts 3 Make sure that all of the pieces of media are removed and then close the device control panel door ENWW Media jams occur in the automatic document feeder ADF 103 Copy defects are apparent Vertical white or faded stripes Aa Aa Aa Aa Aa Cc Cc Cc Cc Cc Blank pages The media might not meet Hewlett Packard media specifications for example the media is too mo
115. o another software program Scanning to another software program allows you to scan to a program that is not TWAIN compliant or WIA compliant 1 Adjust the automatic document feeder ADF media lever to accommodate either a single sheet or a stack of media For more information see Loading originals to scan 2 Load the originals that are to be scanned face down in the ADF with the top of the document leading into the device Adjust the media guides to hold the originals in place 3 On the computer click Start select Hewlett Packard select hp LaserJet 3015 and then select Scan OR Press sTART SCAN On the device HP LaserJet Scan software opens on the computer Pressing start scan to start the HP LaserJet Scan software is not supported when the device is connected to a network Direct connect only 4 Inthe HP LaserJet Scan dialog box select Send it to another software application 5 Click Settings 6 Set the options that you want On the Other Applications tab click Browse to locate the program s executable file which has the file extension exe You can also type the location of the executable file Note You can save the settings using the Quick Sets option on the General tab If you then select the check box after saving a Quick Set the saved settings will be the default settings the next time you scan to another software program 7 Select the file type supported by this program 8 Click OK to return to the H
116. ong 107 skewed pages 93 106 skewed print 82 smears 91 specks 89 95 streaks 110 text problems 83 107 110 too dark 110 too light 110 152 Index vertical repetitive defects 92 wrinkles 94 See also image quality troubleshooting turn on device does not 76 TWAIN error message 109 scanning with 64 two sided originals copying 54 two sided printing 37 U unclear text 105 uninstaller 6 USB cable ordering 132 port 4 114 V vertical lines 90 vertical repetitive defects 92 vertical white or faded stripes 104 volume adjusting 14 device control panel key press adjusting 16 volume adjusting 14 WwW warning messages 97 warranty extended 140 limited one year 129 watermarks printing 42 weight ADF media 114 device 111 media 7 113 white or faded stripes 104 WIA scanning with 64 width device 111 wrinkling troubleshooting 94 ENWW O invent 2004 Hewlett Packard Development Company LP www hp com support lj3015 Q2669 90951
117. ored backgrounds can cause images in the foreground to blend into the background Try adjusting the settings before you scan the original or enhancing the image after you scan the original See Scanner resolution and color for more information Are text or images on the back of a two sided original appearing in the scan Two sided originals can bleed text or images from the back side to the scan if the originals are printed on media that is too thin or too transparent Is the original longer than 381 mm 15 inches The maximum scannable length is 381 mm 15 inches when you use the automatic document feeder ADF If the page exceeds the maximum length the scanner stops Copies can be longer Do not try to pull the original from the ADF you might damage the scanner or your original See Media jams occur in the automatic document feeder ADF for instructions Is the original too small The minimum size that the automatic document feeder ADF supports is 51 by 89 mm 2 by 3 5 inches The original might be jammed See Media jams occur in the automatic document feeder ADF for instructions Is the media size correct In Scan settings make sure that the input media size is large enough for the document that you are scanning See Scanner resolution and color for more information Part of the image did notscan 107 The scan takes too long Is your resolution or color level set too high If you set the resolution
118. pe and size of media used You might need to change the setting again to optimize for the type of media on which you normally print Optimizing print quality for media types 23 Device media specifications CAUTION Note HP LaserJet devices produce excellent print quality The device prints on a variety of media such as cut sheet paper including recycled paper envelopes labels transparencies and custom sized media Properties such as weight grain and moisture content are important factors affecting device performance and output quality The device can use a variety of paper and other print media in accordance with the guidelines in this user guide Media that does not meet these guidelines might cause the following problems e poor print quality e increased media jams e premature wear on the device requiring repair For best results use only HP brand paper and print media Hewlett Packard Company cannot recommend the use of other brands Because they are not HP products HP cannot influence or control their quality It is possible for media to meet all of the guidelines in this user guide and still not produce satisfactory results This might be the result of improper handling unacceptable temperature and humidity levels or other variables over which Hewlett Packard has no control Before you purchase a large quantity of media make sure that it meets the requirements specified in this user guide and in the HP LaserJet Pr
119. pection authority or electrician as appropriate The Ringer Equivalence Number REN of this device is 0 7 Notice The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Number of all the devices does not exceed five 5 0 The standard connecting arrangement code telephone jack type for equipment with direct connections to the telephone network is CA11A Regulatory information for the European Union countries regions This equipment has been designed to work in all of the countries regions of the European Economic Area Public Switched Telephone Networks only Network compatibility is dependent on internal software settings Contact your equipment supplier if it is necessary to use the equipment on a different telephone network For further product support contact Hewlett Packard at the phone numbers provided in the support flyer that came with the product 120 Appendix B Regulatory Information ENWW Safety statements WARNING ENWW Laser safety statement The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration has implemented regulations for laser products manufactured since August 1 1976 Compliance is mandatory for products mark
120. pplies What needs to be done 1 Describe the conditions of the failure What was the failure What were you doing when the failure occurred What software were you running Can you make the failure reoccur 2 If the failure is intermittent how much time elapses between failures 3 Is the unit connected to any of the following Please provide manufacturer and model numbers Personal Computer Network 4 Additional comments Service information form 141 142 Appendix E Service and support ENWW Glossary 1284 B ADF all in one browser collate contrast DIMMs dots per inch dpi dpi e mail electronic mail ENWW The 1284 parallel port standard was developed by the Institute of Electrical and Electronics Engineers IEEE The term 1284 B refers to a specific connector type on the end of the parallel cable that attaches to the peripheral for example a printer A 1284 B connector is larger than a 1284 C connector for example Automatic document feeder The ADF is used to automatically feed originals into the device for copying scanning or faxing A designation given to HP devices that can perform several functions such as printing faxing copying and scanning Short for Web browser a software program that is used to locate and open Web pages The process of printing a multiple copy job in sets When collate is selected the device prints an entire set before printing additional copies Ot
121. rol panel components 5 key press volume adjusting 16 languages changing 14 location 4 messages 96 printing configuration page 13 printing menumap 13 scanning from 60 device features 3 dimensions device 111 documentation ordering 133 draft quality printing 21 drivers printer requirements for 20 dropouts character 90 duplexing manual 37 duty cycle ADF 114 device 113 scanner 114 E e mail scanning to 60 148 Index EconoMode 21 EconoMode Save Toner print quality setting 21 electrical specifications device 111 EMC statement for Australia 123 EMI statement for Korea 122 energy consumption 125 ENERGY STAR 125 enlarging copies 49 envelopes printing 30 specifications for 26 Environmental Product Stewardship Program 125 environmental specifications 111 equipment components 4 error messages computer screen 81 109 device control panel 96 European Union regulatory information 120 Express Exchange repair service 138 extended warranty 140 F factory settings restoring 13 Faster Printing FastRes 1200 print quality setting 21 FastRes 1200 print quality setting 21 fax sounds adjusting volume 15 faxing margins 114 resolution 114 speed 114 FCC regulations 118 features 2 3 feeding manually 18 feeding problems 82 Finland laser statement 122 folder scanning toa 60 forms printing 35 service information 141 G glossary ofterms 143 graphics look different from original when scanned 106 poor quality 84
122. rotection act United States 119 IC CS 03 requirements CAUTION NOTICE The Industry Canada label identifies certified equipment This certification means the equipment meets certain telecommunications network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirement document s The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible for the equipment to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution can be particularly important in rural areas Users should not attempt to make such connections themselves but should contact the appropriate electric ins
123. ry dry low humidity conditions can increase the amount of background shading e Install a new HP print cartridge See the start guide for instructions Toner smear AaBbCc AaBbCc AaBh CC AaBbCc AaBbCc e The fuser temperature might be too low Check Type is on the Paper tab or the Paper Quality tab of the printer driver and make sure that it is set to the appropriate media See Optimizing print quality for media types for more information e f toner smears appear on the leading edge of the media the media guides might be dirty Wipe the media guides with a dry lint free cloth See Cleaning the media path for more information e Check the media type and quality e Try installing a new HP print cartridge See the start guide for instructions ENWW Print quality is unacceptable 91 Loose toner AQGBe amp c KARBRACC e Select Type is on the Paper tab or the Paper Quality tab of the printer driver and select the media that you are using See Optimizing print quality for media types for instructions This feature is also available in the HP toolbox e Clean the inside of the device See Cleaning and maintenance for instructions e Check the media type and quality See Device media specifications for more information e Try installing a new HP print cartridge See the start guide for instructions e Plug the device directly into an alternating current AC outlet instead of into a power
124. s If you select 2 pages sheet or 4 pages sheet select the orientation portrait or landscape 3 Press start copy to save the selection and immediately start the copy job or press MENuU ENTER to save the selection without starting the job Note The change in the setting remains active for about two minutes after the copy job has been completed During this time Settings Custom appears on the device control panel display To change the default copy size The default copy size is the size to which copies are normally reduced or enlarged If you keep the factory default size setting of Original 100 all copies will be the same size as the original document 1 Press MENU ENTER 2 Use the lt or the gt button to select Copy setup and then press MENU ENTER 3 Use the lt or the gt button to select Def Redu Enlrg and then press MENU ENTER 50 Chapter 4 Copying ENWW ENWW Use the lt or the gt button to select the option for how you normally want to reduce or enlarge copies You can select If you select Custom 25 400 type in the percentage of the original size that you normally want for copies Original 100 Lgl gt Ltr 78 Lgl gt A4 83 A4 gt Ltr 94 Ltr gt A4 97 Full Page 91 2 pages sheet 4 pages sheet Custom 25 400 If you select 2 pages sheet or 4 pages sheet select the orientation portrait or landscape Press MENU ENTER to save your selection Reducing or enlarging copies
125. s a message appear on your computer SCreen ssssssssessrtirrersstrttrtrtnnntennrerne nnn 79 Is media being pulled into the device Correctly eeesssseesrressssrsenassrnesseennnnnrnnnnaarennnaanns 79 Are media jams PIOSCMU Saez acces viuceaeig eseaceg jendeteadecevagdcaeahats EA ENNE EANA 79 Is the parallel or USB Device Cable A B working and is it connected correctly 79 Are other devices running On your Computer eee eeeeee eee ceeeeeeeeeeeeeeeeeeeaaaeeeeeeaaeeees 79 Pages printed but a problem exists ccccceceescceceeeeeeeaeeeeee eee eaaeeeeeeeeseceeeaeeeeeteeeaaeeeeeteees 80 Is the print quality poor ccceceeeceeeecee cece cece ee aecae cece eeeeeeeceaaaeceeeesesenaeeeeeeeeeesesenenncaeeeeess 80 Is the printed page different from what appears onscreen cceeceeceeeeeeeeeeeeeeneeeaees 80 Are the device settings appropriate for the print Media ccccceceeeeeeeeeeeeeeeneenteaeees 80 Onscreen error MESSAGES APPEAL cccccceeccesecneceeceeeeeeeeaaeeeeeeeeeeeaeaeeeeeeesseeeeaaeeeeeeeseeeneees 81 Printer not responding error writing to LPT 1 ee eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaeeeeteenaees 81 Cannot access port in use by another application eccceeeeeeeee entree eeteeeeeeeneeeeeenaas 81 Paper handling problems exist 2 ccecceceeeeeeeeeeeeneeeeeeeeeeeesecaeaeceeeeeeeeseseecaeeeeeeeeeteneeenaees 82 Print is skewed crooked tn iccccievet
126. s are stamped with an alphanumeric date code This code represents a 30 month period beyond the date of production in order to facilitate efficient inventory management processes between HP and its resellers It does not serve as an indication of toner life shelf life or relate in any way to warranty terms and conditions To prevent damage to the print cartridge do not expose it to light Print cartridge life expectancy The life of the print cartridge depends on the amount of toner that your print jobs require When printing text on letter A4 size paper at 5 percent coverage the print cartridge lasts an average of 2 000 pages This assumes that you set the print density to 3 and turn EconoMode off these are the default settings Recycling print cartridges Since 1990 the HP Printing Supplies Returns and Recycling Program has collected millions of used LaserJet print cartridges that otherwise may have been discarded in the world s landfills The HP LaserJet print cartridges and supplies are collected and bulk shipped to our resource and recovery partners who disassemble the cartridge After a thorough quality inspection selected parts are reclaimed for use in new cartridges Remaining materials are separated and converted into raw materials for use by other industries to make a variety of useful products U S returns 134 Appendix D HP parts and accessories ENWW ENWW For a more environmentally responsible return of used cartridges
127. scan Understanding scanning methods Canceling a scan job Scanning from the device control panel Scanning by using hp LaserJet Scan software Scanning by using TWAIN compliant and WIA compliant software Scanning by using OCR Scanner resolution and color 55 Loading originals to scan Note Note 56 Use these instructions to load originals into the device for scanning See Selecting media for the automatic document feeder ADF for information about choosing original documents for scanning Loading originals into the automatic document feeder ADF input tray Automatic document feeder ADF capacity is up to 30 sheets of 75 g m 20 Ib media depending on the thickness of the media or until the ADF input tray is full The minimum size for media in the ADF input tray is 74 by 105 mm 2 9 by 4 1 inches The maximum size for media in the ADF input tray is 215 by 356 mm 8 5 by 14 inches 1 Adjust the ADF media lever if necessary Move the ADF media lever to the right single sheet setting if you are printing on a single sheet of thick media 2 Put the top end of the original media stack into the ADF input tray with the media stack face down and the first page to be scanned at the bottom of the stack 3 Slide the media stack into the ADF until the media does not move any farther You might have to tap the stack into the ADF 4 Adjust the media guides until they are snu
128. se accessories and supplies designed specifically for your HP LaserJet 3015 all in one to ensure optimum performance Accessories Cables and interface 2 meter IEEE 1284 parallel C2950A accessories cable Cables and interface 3 meter IEEE 1284 parallel C2951A accessories cable Cables and interface 2 meter USB Device Cable A B 8121 0539 accessories Print cartridge accessories Print cartridge accessories accessories Toner collection cloth collection cloth 5090 38379 3379 Printing supplies HP Multipurpose paper HP brand paper for a variety of HPM1120 uses 1 box of 10 reams 500 sheets each HP LaserJet paper Premium HP brand paper for HPJ1124 use with HP LaserJet printers 1 box of 10 reams 500 sheets each HP LaserJet transparency film HP brand transparency film for 92296U A4 use with HP LaserJet monochrome printers HP LaserJet transparency film HP brand transparency film for 92296T letter use with HP LaserJet monochrome printers Print cartridges Replacement print cartridges for Q2612A the HP LaserJet 3015 all in one 2 000 page cartridge 132 Appendix D HP parts and accessories ENWW ENWW Supplementary documentation Guidelines for Paper and Other A guide to using paper and other 5963 7863 Print Media print media with HP LaserJet printers Replacement parts Paper pickup roller Used to pick the media from the RFO 1008 000CN input tray and advance it through
129. sides of the media manual duplexing Printing multiple pages on a single sheet of media Printing booklets Printing watermarks 17 Printing by using manual feed Use manual feed when printing on mixed media for example printing on an envelope then a letter then an envelope and so on Load an envelope in the priority input tray and load letterhead in the media input tray To print by using manual feed 1 Open the device properties or printer setup printer driver in the software program 2 On the Paper tab or the Paper Quality tab select Manual Feed Tray 1 from the Source is or Paper Source drop down list For instructions about opening the printer driver from your computer see Understanding print quality settings Send the print job 4 After you have changed the setting wait until Manual feed appears on the device control panel and then press mENU ENTER to print each job 18 Chapter 3 Printing ENWW Stopping or canceling a print job If your print job is currently printing you can cancel it by pressing cAncet on the device control panel CAUTION Pressing canceL Clears the job that the device is currently processing If more than one process is running for example the device is printing a document while receiving a fax pressing canceL Clears the process that currently appears on the device control panel You can also cancel a print job from a software program or a print queue To stop th
130. size angle and style can be changed The printer can place the watermark on the first page only or all pages Windows Imaging Architecture WIA is an imaging architecture that is available in Windows Me and Windows XP A scan can be initiated from within these operating systems by using a WIA compliant scanner Glossary 145 146 Glossary ENWW Index Symbols Numerics 2 sided originals copying 54 2 sided printing 37 300 dpi print quality setting 21 600 dpi print quality setting 21 A accessories and parts 132 acoustic emissions 112 acoustic emissions while copying 113 ADF clearing jams 102 duty cycle 114 input tray 4 loading input tray 56 media specifications 8 ordering parts 133 output bin 4 selecting media 29 specifications 29 114 adjusting contrast default for copying 48 contrast for current copy job 48 copy quality 47 default copy size 49 device control panel key press volume 16 languages device control panel display 14 settings 9 settings from the computer 20 volume 14 alarm volume adjusting 15 alcohol cleaning with 72 alert messages 97 Australia EMC statements 123 B battery specifications 115 Best Quality ProRes 1200 print quality setting 21 black dots 105 blank pages 78 104 booklets printing 40 buttons on device control panel 5 ENWW c cables interface ordering 132 Canada DOC regulations 121 canceling copy jobs 46 print jobs 19 scan jobs 59 card stock media sizes and weights 7 pr
131. sl cd caech acre nena aus RT AE ARANE AAR Mies 89 Toner SPECKS scsi ee al i ee cel esa cee eels ae aie aed ie 89 DOP OUTS ek Metre sects teed ac ate cat Saeed warhead a tees chi awe reek hea sheet aie 90 Vertical line S inniogn tg paiia a Lede edi dott eer ee dee nas 90 Gray DACKGrOUNG rrira EAE EEA R EEEE AAE AEEA 91 Toner smear oerdei ep aae ae iin oii Wadd ee ii a oeie reedi dla ans 91 Loose toner oiai matt A aa ein Sette E hd AA ete ns OARA 92 Vertical repetitive defects ccccccccccceceeeeceeecaeceeeeeeeeeeeeeaaeaeceeeeeceeeaneaeceeeeseeeeesaneeeees 92 Misformed characters nreno aR ANa iA ENER A ht elie E aAa E 93 Page SKEW w cctiehii edi eal ive ieee ada tae ae 93 COWIE 2 84 nner teas oe heii Sei ee ee eee aed ine 94 Wrinkles or Greases cc dufece daecb save ce cienia eda di iaeiiai a iene i i a ini 94 Foner scaner outline sasao aeaa TAA A TA AASE AA ES 95 Device control panel error messages APPA eceeeeeeeeeeeceeceeeeeeeeeeeneaeceeeeeeeseeeeenieeeeeeeetees 96 Resolving COMMON error MESSAGES ee eeeeeeeeeeetee ee eee eecee eset eee eee eeeteeeeeetaeeeeeetaeeeeee 96 Critical error MeGSSAGES 22 2 e 22 ne adel decree AL eed ei de heel canes ned eee 96 Alert messagess aiic 2 ns Hecate etna des eae a aa ea ee ee 97 Warning MESSAGES ninien ie eda eel a eA cd ieee ee 97 NOGOpy Came OUtsi cies Sele hin ee a inl ee eR ee eae 99 Is media loaded in the input tray cece eee eetee teense ee teeeeeetaeeeeeesieeeeeetieeeer
132. specificerats kan anv ndaren uts ttas f r osynlig laserstr lning som verskrider gr nsen f r laserklass 1 HUOLTO HP LaserJet 3015 all in one kirjoittimen sis ll ei ole k ytt j n huollettavissa olevia kohteita Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil T llaiseksi huoltotoimenpiteeksi ei katsota v riainekasetin vaihtamista paperiradan puhdistusta tai muita k ytt j n k sikirjassa lueteltuja k ytt j n teht v ksi tarkoitettuja yll pitotoimia jotka voidaan suorittaa ilman erikoisty kaluja VARO Mik li kirjoittimen suojakotelo avataan olet alttiina n kym tt m lle lasers teilylle laitteen ollessa toiminnassa l katso s teeseen VARNING Om laserprinterns skyddsh lje ppnas d apparaten r i funktion uts ttas anv ndaren f r osynlig laserstr lning Betrakta ej str len Tiedot laitteessa k ytett v n laserdiodin s teilyominaisuuksista Aallonpituus 770 795 nm Teho 5 mW Luokan 3B laser Korean EMI statement ASA OLE BS 7171 ol FAITE HASSLES AAA AMS He y JIZN FHAA E SE TENAAAN ASS T USACH 122 Appendix B Regulatory Information ENWW Australia This equipment complies with Australian EMC requirements ENWW Safety statements 123 Declaration of Conformity Declaration of Conformity according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Hewlett Packard Company Manufacturer s Address 11311 Chinden Boulevard Bois
133. stments 14 specifications 7 24 weight 113 See also special media paper path cleaning 73 parallel cable ordering 132 parallel port 4 114 part numbers 132 parts and accessories 132 path of media cleaning 73 PCL 5e printer driver 20 PCL 6 printer driver 20 photo scanning troubleshooting 106 physical specifications device 111 picture scanning troubleshooting 106 port availability 114 ports cannot access 81 ondevice 4 onprinter 114 PostScript printer driver 20 power cord ordering 132 power problems 76 power receptacle 4 150 Index power specifications device 111 power switch 4 PowerSave mode 111 preprinted forms printing 35 print cartridge HP policy on non HP print cartridges 134 installing 134 life expectancy 134 ordering 132 recycling 134 saving toner 135 storing 134 print jobs canceling 19 print quality changing 21 improving 89 optimizing for media types 23 understanding settings 21 printer capacities and ratings 113 drivers requirements for 20 media path cleaning 73 printing booklets 40 both sides of media 37 canceling 19 card stock 36 custom media 36 device control panel menu map 13 envelopes 30 letterhead 35 multiple pages on a single sheet 39 preprinted forms 35 speed 113 transparencies and labels 33 troubleshooting 76 98 using manual feed 18 watermarks 42 printing supplies ordering 132 product numbers 132 programming Scan to button 60 ProRes 1200 print quality setting 21 PS printer driver
134. t 113 standby power specifications 111 statements Australian EMC 123 Declaration of Conformity 121 124 extended warranty 140 FCC Part 68 requirements 118 FCC regulations 118 Finland laser 122 IC CS 03 requirements 120 Korean EMI 122 laser safety 121 telephone consumer protection act 119 warranty 129 storage environment specifications 111 storing print cartridges 134 streaks 105 supplies ordering 132 support customer See customer support SupportPack 140 7 telephone consumer protection act 119 telephone lines fax tone volume adjusting 15 telephone port 4 temperature specifications 111 terminology 143 text garbled incorrect or incomplete 83 missing 83 107 toner consumption 125 loose 92 saving 21 135 scattered outline 95 smear 91 specks 89 transparencies media sizes and weights 7 printing 33 Index 151 specifications for 26 troubleshooting black dots 110 blank pages 78 100 110 characters misformed 93 copy output 99 copying 99 creases 94 curled media 82 curling paper 94 dropouts 90 errormessages 81 faded print 89 feeding problems 79 82 graphics 83 84 106 gray backgrounds 91 light print 89 lines 90 110 list of problems 75 loose toner 92 media guides 82 mediajams 85 media problems 25 not responding 76 79 81 pages not printing 79 paper 107 parallel ports 81 pickup roller 82 poweron 76 printer 76 98 quality image 106 repeating defects 92 scanning 106 sizes wr
135. t may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase separation between equipment and receiver e Connect equipment to an outlet on a circuit different from that to which the receiver is located e Consult your dealer or an experienced radio TV technician Any changes or modifications to the printer that are not expressly approved by HP could void the user s authority to operate this equipment Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules FCC Part 68 Requirements United States This equipment complies with FCC rules Part 68 On the back of this equipment is a label that contains among other information the FCC registration number and ringer equivalence number REN for this equipment If requested this information must be provided to the telephone company The REN is used to determine the quantity of devices which may be connected to the telephone line Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call In most but not all ar
136. ter depending on your location You can also obtain telephone support by calling the appropriate telephone number listed on the support flyer that came with the device e HP authorized service provider You can return the unit to a local authorized service dealer Returning the unit When shipping equipment HP recommends insuring it Also include a copy of your proof of purchase Please also fill out the Service information form to ensure the most accurate repairs Shipping damage resulting from inadequate packaging is the customer s responsibility See the following repackaging guidelines Repackaging guidelines e f possible print a self test page see Printing a configuration page before you turn off the unit and send the self test report with the unit e Remove and retain the print cartridge Toner left in the device during shipping can damage the device e Remove the media input tray and repackage it using the original packaging materials if possible See To remove the media input tray for instructions e Include the completed copy of the service information form below Note on the form which items were returned e Use the original shipping container and packaging materials if possible e Include samples that illustrate the problems you are having if applicable e Include five sheets of the paper or other media that are causing trouble in printing scanning faxing or copying Seal the paper or media in an
137. the ADF media lever if necessary Note Move the ADF media lever to the right single sheet setting if you are printing on a single sheet of thick media 2 Load the stack of originals to be copied into the automatic document feeder ADF with media stack face down and the first page to be copied at the bottom of the stack 3 Slide the media stack into the ADF until the media does not move any farther You might have to tap the stack into the ADF 44 Chapter 4 Copying ENWW CAUTION ENWW 4 Adjust the media guides until they are snug against the media 5 The document is now ready to be copied To prevent damaging the device do not use an original that contains correction tape correction fluid or staples If you moved the ADF media lever to the right in step 1 move it back to the left when you have finished printing Printing on regular media with the ADF media lever moved to the right can cause jams Loading originals to copy 45 Starting a copy job To make copies with your device use the following instructions 1 Load your original document face down into the automatic document feeder ADF input tray 2 Press start cory on the device control panel to start copying 3 Repeat the process for each copy For more detailed instructions about loading originals into the ADF input tray see Loading originals to copy Canceling a copy job To cancel a copy job press cance on the device control panel If
138. the device correctly See Paper handling problems exist for more information Are media jams present See Media jams occur in the automatic document feeder ADF or Media jams occur in the printer for more information Is the parallel or USB Device Cable A B working and is it connected correctly The parallel or USB Device Cable A B might be defective Try the following remedies e Disconnect the parallel or USB Device Cable A B at both ends and reconnect it e Try printing a job that has printed in the past e Try using a different IEEE 1284 B compliant parallel cable or USB Device Cable A B See Ordering HP parts and accessories e Contact the manufacturer of your computer about changing parallel port settings to an extended capabilities port ECP mode Are other devices running on your computer e The device might not share a parallel port If you have an external hard drive or network switchbox that is connected to the same port as the device the other device might be interfering To connect and use the device you must disconnect the other device or you must use two parallel ports on the computer e You might need to add another interface card Hewlett Packard strongly recommends an ECP parallel interface card ENWW Pages did not print 79 Pages printed but a problem exists Try these tips when pages are printed on but a problem exists Is the print quality poor See Print quality is unacceptable
139. tlet and contact HP See the support flyer that came with the device for information about contacting HP 76 Chapter 8 Troubleshooting ENWW The device control panel display has black lines or dots or fades CAUTION Note CAUTION Note ENWW Try the tips in this section if the device control panel display has black lines or dots or fades Black lines or dots Static electricity can cause unexpected black lines or dots to appear on the device control panel display Do not touch the device control panel display if there is a chance that you have collected a static electric charge for example by walking on carpet in a low humidity environment Unexpected lines or dots might appear on the device control panel display if the device control panel display is exposed to a static electric charge Wait until the black lines or dots fade away usually within a few minutes Do not print while the black lines or dots are visible Do not turn the device off and on This does not solve the problem Faded device control panel display Magnets or strong electric fields can cause the device control panel display to fade Do not place the device near magnets or strong electric fields The device control panel display might fade if the device is exposed to magnets or strong electric fields Move the device away from the magnets or strong electric fields and wait until the device control panel display returns to normal usually within a few
140. tp www energystar gov Toner consumption EconoMode Toner Miser uses significantly less toner which might extend the life of the print cartridge Paper use This product s manual duplex feature two sided printing see Printing on both sides of the media manual duplexing and printing multiple pages on one page can reduce paper usage and the resulting demands on natural resources Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product s life Environmental product stewardship program 125 HP LaserJet printing supplies In many countries regions this product s printing supplies for example print cartridge drum fuser can be returned to HP through the HP Printing Supplies Returns and Recycling Program An easy to use and free takeback program is available in over 48 countries regions Multi lingual program information and instructions are included in every new HP LaserJet print cartridge and consumables package HP printing supplies returns and recycling program information Since 1990 the HP Printing Supplies Returns and Recycling Program has collected millions of used LaserJet print cartridges that otherwise may have been discarded in the world s landfills The HP LaserJet print cartridges and supplies are collected and bulk shipped to our resource and recovery partners who disassemble th
141. use adhesives that are compatible with the heat and pressure in the device 200 C or 392 F The extra flaps and strips might cause wrinkling creasing or jams Envelope storage Proper storage of envelopes contributes to good print quality You should store envelopes flat If air is trapped in an envelope creating an air bubble the envelope might wrinkle during printing Card stock and heavy media You can print on many types of card stock from the input trays including index cards and postcards Some card stock performs better than others because the construction is better suited for feeding through a laser device For optimum device performance do not use media heavier than 157 g m 42 Ib Media that is too heavy might cause misfeeds stacking problems media jams poor toner fusing poor print quality or excessive mechanical wear You might be able to print on heavier media if you do not fill the input trays to capacity and if you use media with a smoothness rating of 100 to 180 Sheffield Card stock construction e Smoothness 135 to 157 g m 36 to 42 Ib card stock should have a smoothness rating of 100 to 180 Sheffield 60 to 135 g m 16 to 36 Ib card stock should have a smoothness rating of 100 to 250 Sheffield e Construction Card stock should lie flat with less than 5 mm 0 2 inch of curl Guidelines for using media 27 e Condition Make sure that the card stock is not wrinkled nicked or otherwise damaged e
142. vice you receive may vary according to local standards HP will not alter form fit or function of the product to make it operate in a country region for which it was never intended to function for legal or regulatory reasons TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries regions states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you ENWW HP LaserJet 3015 all in one ONE YEAR LIMITED WARRANTY 129 THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU 130 Appendix C HP limited warranty statement ENWW D HP parts and accessories Use the following topics to find out about ordering parts and accessories for your device e Ordering HP parts and accessories e HP LaserJet print cartridges ENWW 131 Ordering HP parts and accessories HP parts and accessories chart You can increase the device s capabilities with optional accessories and supplies U

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