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HP D3K52UT User's Manual

1. 80 Requirements for specific countries and regions 81 S Rey hh esce 82 e E E 83 vii viii 1 Product description Category Product Name Description HP EliteBook Revolve 810 G1 Processors e Intel Dual i7 3687U 2 10 GHz processor turbo up to 3 30 GHz 1600 MHz front side bus FSB 4 00 MB L3 cache 17 W e Dual Core 15 34370 1 90 GHz processor turbo up to 2 90 GHz 1600 MHz FSB 3 00 MB L3 cache 17 W e ntel Dual Core i3 3227U 1 90 GHz processor 1600 MHz FSB 3 00 L3 cache 17 Chipset Mobile Intel QM77 PCH chipset Graphics Panel Intel HD Graphics 4000 integrated universal memory architecture UMA graphics Support for dual display ports through the dock 11 6 in high definition HD lightemitting diode LED AntiGlare AG UWVA 1366x768 ultraslim display with webcam and microphone Touchscreen enabled Typical brightness 400 nits Memory One customer accessible upgradable memory module slot 4 GB on the system board Support for DDR3L PC 3 12800 1600 MHz Support for 12288 MB of system RAM in the following configurations e 12288 8192 MB memory module 4096 on system board e 8192 4096 MB memory module 4096 MB on system board 4096 4096 MB on system board Solid state drive Support for mSATA solid state drives Serial ATA Ill Support for the followi
2. 2 Double click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions E NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive 66 Chapter 5 Computer Setup BIOS and Advanced System Diagnostics Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly The following diagnostic tests are available in Advanced System Diagnostics System Tune Up This group of additional tests checks your computer to make sure that the main components are functioning correctly System Tune Up runs longer and more comprehensive tests on memory modules hard drive SMART attributes the hard drive surface the battery and battery calibration video memory and the WLAN module status Start up test This test analyzes the main computer components that are required to start the computer Run in test This test repeats the start up test and checks for intermittent problems that the start up test does not detect Hard disk test This test analyzes the physi
3. FRAGILE Preliminary replacement requirements 27 Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy Z CAUTION prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by diff
4. The solid state drive tilts up 2 Remove the solid state drive 2 by pulling the drive away from the slot at an angle Reverse this procedure to install the solid state drive 40 Chapter 4 Removal and replacement procedures Memory module Description Spare part number 8 GB PC3L 12800 1600 MHz 693374 001 4 PC3L 12800 1600 MHz 691740 001 Update BIOS before adding memory modules Before adding new memory make sure you update the computer to the latest BIOS A CAUTION Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems To update BIOS 1 Navigate to www hp com Click Support amp Drivers gt click Drivers amp Software 3 Inthe Enter a product name number box type the computer model information and then click Search 4 Click the link for the computer model 5 Select the operating system and then click Next 6 Under Step 2 Select a Download click the BIOS link 7 Click the link for the most recent BIOS 8 Click the Download button and then follow the on screen instructions Before removing a memory module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external de
5. and 3 that secures WWAN antenna cables and WLAN antenna cables 6 Remove the five Torx T8M2 0x5 65 screws 1 and the Torx T8M2 0x2 5 screw 2 that secure the bottom cover to the computer Component replacement procedures 49 7 Remove bottom cover Reverse this procedure to install the bottom cover Speakers 50 Description Spare part number Front speakers includes left and right speakers cables and 4 rubber isolators 716740 001 Before removing the speakers follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 and then remove the following components a Service cover see Service cover on page 34 b Keyboard see Keyboard on page 44 Bottom cover see Bottom cover on page 48 Remove the speakers 1 Disconnect the speaker cables 1 from the system board 2 Release the left speaker cable 2 from the clips built into the top cover 3 Remove the three Phillips PM2 0x3 0 broad head screws 3 that secure the speakers to the top cover Chapter 4 Removal and replacement procedures 4 Remove speakers 4 Reverse this procedur
6. 7 Professional 64 bit with Microsoft Basics includes Service Pack 1 Japanese and Japanese English only FreeDos 2 0 Preinstalled with Microsoft Office Windows 8 CH 64 bit with Microsoft Office 2010 Transition OPK People s Republic of China only Windows 8 EM 64 bit with Microsoft Office 2010 Transition OPK not available in Japan Windows 8 ML 64 bit with Microsoft Office 2010 Home and Business Japan only Windows 8 ML 64 bit with Microsoft Office 2010 Personal Japan only Windows 8 ML 64 bit with Microsoft Office 2010 Professional Japan only Windows 8 ML 64 bit with Microsoft Office 2010 Transition OPK not available in Japan Windows 8 Professional 64 bit with Microsoft Office 2010 Home and Business Japan only Windows 8 Professional 64 bit with Microsoft Office 2010 Personal Japan only Windows 8 Professional 64 bit with Microsoft Office 2010 Professional Japan only Windows 8 Professional 64 bit with Microsoft Office 2010 Transition OPK not available in Japan Windows 8 Professional 64 bit DPK with Windows 7 Professional 64 bit image and Microsoft Office 2010 Home and Business Japan only Windows 8 Professional 64 bit DPK with Windows 7 Professional 64 bit image and Microsoft Office 2010 Personal Japan only Windows 8 Professional 64 bit DPK with Windows 7 Professional 64 bit image and Microsoft Office 2010 Transition OPK not available in Asia Pacific Japan or the People s Republic of China Windows 8 P
7. 716747 151 For use in Hungary 716747 211 For use in Iceland 716747 DD1 For use in India 716747 D61 For use in Israel 716747 BB1 For use in Italy 716747 061 For use in Japan 716747 291 For use in Latin America 716747 161 For use in the Netherlands 716747831 For use in Norway 716747 091 For use in Northwest Africa 716747 1 For use in Portugal 716747 131 For use in Romania 716747 271 For use in Russia 716747 251 For use in Saudi Arabia 716747 171 For use Slovenia 716747 BA1 For use in South Korea 716747 01 For use in Spain 716747 071 For use Sweden and Finland 716747 871 For use in Switzerland 716747 BG1 Computer major components 19 20 Spare part number For use in Taiwan 716747 1 For use Thailand 716747 281 For use in Turkey 716747 141 For use in the United Kingdom and Singapore 716747 031 For use in the United States 716747 001 4 Top cover includes display lid switch actuator magnets orientation lock switch 716741 001 actuator power switch actuator TouchPad and TouchPad cable 5 System board includes processor replacement thermal material and RTC battery Equipped with an Intel Dual Core i7 3687U 2 10 GHz turbo up to 3 30 GHz 1600 716733 601 MHz FSB 4 00 MB L3 cache 17 W and the Windows 8 Professional operating system Equipped with an Intel Dual Core i7 3687U 2 10 GHz turbo up to 3 30 GHz 1600 716733 501 M
8. 9 Button board includes cable 716735 001 10 Speaker Kit includes left and right speakers and cables 716740 001 11 NFC board includes cable 716738 001 12 Memory module PC3L 12800 1600 MHz 8 693374 001 4 GB 691740 001 Chapter 3 Illustrated parts catalog Component Spare part number 13 Solid state drive 256 GB 716749 001 128 716748 001 14 WWAN module HP un2430 EV DO HSPA Mini Card 702080 001 HP hs2350 HSPA Mobile Broadband Module 710788 001 15 WLAN module Intel Centrino Advanced N 6235 Combo Adapter 670292 001 Intel Centrino Advanced N 6205 Combo Adapter 695915 001 16 Service cover includes 4 captive retention screws and 2 rubber feet 716737 001 Plastics Rubber Kit not illustrated includes 4 service cover rubber screw covers 716744 001 and micro SD Card bezel 17 6 cell 44 Wh 1 98 Ah Li ion battery includes rubber feet and speaker grilles 698943 001 Miscellaneous parts Component Spare part number AC adapter 65 W HP Smart AC adapter RC V EM 3 wire 693710 001 45 W HP Smart AC adapter RC V non PFC 3 wire 696694 001 Digitizer pen 716746001 Power cord 3 pin black 1 83 m For use in Australia 490371 011 For use in Brazil 49037 1 202 For use in Denmark 490371 081 For use in Europe 490371 021 For use in Israel 49037 1 BB1 For use in Italy 49037 1 061 For use in Japan 490371 291 For use in N
9. Ef NOTE Your computer may look slightly different from the illustration in this section Component Description 1 TouchPad on off button Turns the TouchPad on or off 2 TouchPad zone Moves the pointer and selects or activates items on the screen 3 Left TouchPad button Functions like the left button on an external mouse 4 Right TouchPad button Functions like the right button on an external mouse Left side NOTE Your computer may look slightly different from the illustration in this section Component Description 1 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 2 Speaker Produces sound 12 Chapter 2 External component identification NOTE Your computer may look slightly different from the illustration in this section SSS 660000 3383 Component Description 1 RJ 45 network jack a network cable 2 USB 3 0 ports 1 USB 3 0 ports 1 Connect optional USB 3 0 devices and provide enhanced USB power performance 3 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stole
10. R45 Ethernet e 0583 2 Category Description Sensors Accelerometer ALS Compass e Gyro e with Secure Element Proximity SAR Docking 2013 UltraSlim Docking Station Keyboard pointing Full size backlit spill reistant keyboard with DuraKeys and active pen devices Gesture support MultiTouch gestures enabled two finger scrolling and pinch zoom as default Taps enabled by default Support for ClickPad with image sensor scroll pinch zoom rotate and 3 finger flick Power requirements Support for 65 W HP Smart AC adapter RC V EM 3 wire and 45 W HP Smart AC adapter RC V non PFC 3 wire Security Support for 6 cell 44 Wh 1 98 Ah Li ion battery Li ion e Support for security cable lock Support for Trusted Platfom Module TPM 1 2 Enhanced Drive Lock e ProtectTools Limited Suite Power Assistant Preboot Authentication Password 4 Category Operating system Chapter 1 Product description Description Preinstalled Windows 8 ML 64 bit with Microsoft Basics Japanese and Japanese English only Windows 8 Professional 64 bit DPK with Windows 7 Professional 64 bit image Japanese and Japanese English only Windows 8 Professional 64 bit with Microsoft Basics Japanese and Japanese English only Windows 7 Home Premium 64 bit with Microsoft Basics includes Service Pack 1 Japanese and Japanese English only Windows
11. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using f1 1 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition click Start right click Computer click Manage and then click Disk Management NOTE If the HP Recovery partition is not listed you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery disc both purchased separately For additional information see Using a Windows 7 operating system DVD purchased separately on page 79 3 Ifthe HP Recovery partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 4 Press while the Press lt F11 gt for recovery message is displayed on the screen Follow the on screen instructions Chapter 7 Backup and recovery Using a Windows 7 operating system DVD purchased separately To order a Windows 7 operating system DVD contact support For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact us html You can also order the DVD by calling support For contact information see the Worldwide Telephone Numb
12. and utilities from the backup used for recovery 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition and the Windows partition From the Start screen type e and then click File Explorer ore From the Start screen type c and then select Computer NOTE If the Windows partition and the HP Recovery partition are not listed you must recover your operating system and programs using the Windows 8 operating system DVD and the Driver Recovery media both purchased separately For additional information see Using Windows 8 operating system media purchased separately on page 73 3 If the Windows partition and the HP Recovery partition are listed restart the computer After Windows has loaded press and hold the shift key while clicking Restart 4 Select Troubleshoot then select Advanced Options and then select Automatic Repair 5 Follow the on screen instructions Ey NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Help and Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app Using f11 recovery tools 72 CAUTION Using 11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed The 1 1 recovery to
13. cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Drive handling Z CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package
14. household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 82 Chapter 9 Recycling Index A AC adapter light 13 AC adapter spare part numbers 21 22 ambient light sensor 9 antenna location 9 audio product description 2 audio in jack 14 audio out jack 14 B battery removal 33 spare partnumber 21 22 33 battery bay 15 battery bay cover release latch 15 bottom components 15 bottom cover removal 48 spare part number 20 23 48 button board removal 52 spare part number 20 23 52 buttons power 14 rotation lock 14 TouchPad 12 TouchPad on off 12 volume 14 Windows 10 Windows Home 9 cables service considerations 27 caps lock light 11 chipset product description 1 components bottom 15 display 9 keys 10 leftside 12 lights 11 rear 13 rightside 14 TouchPad 12 computer major components 18 part number 32 specifications 68 connectors service considerations 27 D display components 9 specifications 69 display assembly removal 61 spare part number display panel product description 1 DisplayPort 13 docking port 14 docking product description 3 drives preventing damage 27 19 23 61 electrostatic discharge 28 equipme
15. or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 Remove the service cover 1 Turn the computer upside down with the front toward you 2 Press on the micro SD Card bezel 1 once to release the bezel and then press on the bezel again to remove the bezel The micro SD Card bezel is included in the Plastics Rubber Kit spare part number 716744 001 3 Remove the two large rubber screw covers 2 4 Remove the two Phillips PM2 0x6 5 screws 3 that secure the service cover to the computer 5 Remove the two small rubber screw covers 4 The large and small rubber screw covers are included in the Plastics Rubber Kit spare part number 716744 001 Chapter 4 Removal and replacement procedures 6 Remove the two Phillips PM2 0x8 5 screws 5 that secure the service cover to the computer 7 Loosen the four captive Phillips screws 1 that secure the service cover to the computer 8 Lift the front edge of the service cover 2 until the cover detaches from the computer and then remove the service cover 3 from the computer Reverse this procedure to install the service cover Component replacement procedures 35 module Description Spare part number HP un2430 EV DO HSP
16. pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with a function key the num lk key the esc key or the b key 3 Windows button Returns you to the Start screen from an open app or the yl P Windows desktop NOTE Pressing the Windows button again will return you to the previous screen 4 Function keys Execute frequently used system functions when pressed in combination with the fn key 5 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key 6 Windows application key Displays options for a selected object 10 Chapter 2 External component identification Lights NOTE Your computer may look slightly different from the illustration in this section Item Component Description 1 Caps lock light On Caps lock is on 2 Mute light e Amber Computer sound is off e Computer sound is on 3 Microphone mute light e Amber Muted e Microphone is on 4 Wireless light e White An integrated wireless device such as a WLAN device and or a Bluetooth device is on e Amber All wireless devices are off 5 Num lock light On Num lock is on 6 TouchPad light e Amber The TouchPad is off e The TouchPad is on lights 11 TouchPad
17. required with Windows 7 Professional downgrade operating system Windows 7 Home Premium 64 bit Available with Windows 7 Home Premium Loc not available in Asia Pacific or the People s Republic of China Windows 7 Professional 64 bit Available with Windows Professional Loc or Windows 7 Professional downgrade loc not available in Asia Pacific or the People s Republic of China Certified Microsoft WHQL 6 Category Operating system continued Serviceability Chapter 1 Product description Description Web only support continued Windows 8 32 bit Windows 8 CH 32 bit Windows 8 EM 32 bit Windows 8 Enterprise 64 bit Windows 8 Enterprise 32 bit Windows 8 ML 32 bit Windows 8 Professional 32 bit Windows 7 Home Basic 64 bit Windows 7 Home Basic 32 bit Windows 7 Home Premium 32 bit Windows 7 Professional 32 bit Windows 7 Ultimate 64 bit Windows 7 Ultimate 32 bit End user replaceable part AC adapter AC adapter Battery Memory module mSATA solid state drive 2013 UltraSlim Docking Station WLAN module WWAN module 2 External component identification CAUTION prevent damage to the display hinges when in notebook configuration do not rotate the display counterclockwise and do not force the rotating action To change your notebook to a tablet 1 Rotate the display clockwise 180 degrees until the display faces backwards 2 Lower the display over the keyboard To change the
18. the WLAN module NOTE The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal The WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal 2 Remove the Phillips PM2 0x3 0 screw 2 that secures the WLAN module to the computer The WIAN module tilts up 38 Chapter 4 Removal and replacement procedures 3 Remove the WLAN module 3 by pulling the module away from the slot at an angle NOTE If the WLAN antenna cables are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 39 Solid state drive Description Spare part number 256 GB 716749 001 128 716748 001 Before removing the solid state drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 5 Remove the service cover see Service cover on page 34 Remove the solid state drive 1 Remove the Phillips PM2 0x3 0 screw 1 that secures the solid state drive to the computer
19. 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 and then remove the following components Service cover see Service cover on page 34 b Keyboard see Keyboard on page 44 Bottom cover see Bottom cover on page 48 Remove the fan heat sink assembly 1 Disconnect the fan cable 1 from the system board 2 Following the 1 2 3 4 sequence stamped into the fan heat sink assembly loosen the four captive Phillips PM2 0x6 5 screws 2 that secure the fan heat sink assembly to the system board Component replacement procedures 55 3 Remove fan heat sink assembly 3 2 Due to the adhesive quality of the thermal material located between the fan heat sink assembly and the system board components it may be necessary to move the fan heat sink assembly from side to side to detach it NOTE The thermal material must be thoroughly cleaned from the surfaces of the fan heat sink assembly and the processor each time the fan heat sink assembly is removed Replacement thermal material is included with the fan heat sink assembly and system board spare part kits Thermal paste is used on the proce
20. 17 W and the Windows 7 operating system includes processor replacement thermal material and RTC battery 716732 501 System board equipped with an Intel Dual Core i5 3437U 1 90 GHz turbo up to 2 90 GHz 1600 MHz FSB 3 00 MB L3 cache 17 W and the Windows 8 Standard operating system includes processor replacement thermal material and RTC battery 716732 601 System board equipped with an Intel Dual Core i5 3437U 1 90 GHz turbo up to 2 90 GHz 1600 MHz FSB 3 00 MB L3 cache 17 W and the Windows 8 Professional operating system includes processor replacement thermal material and RTC battery 716733 001 System board equipped with an Intel Dual Core i7 3687U 2 10 GHz turbo up to 3 30 GHz 1600 MHz FSB 4 00 MB L3 cache 17 W and the Windows 7 operating system includes processor replacement thermal material and RTC battery 716733 501 System board equipped with an Intel Dual Core i7 3687U 2 10 GHz turbo up to 3 30 GHz 1600 MHz FSB 4 00 MB L3 cache 17 W and the Windows 8 Standard operating system includes processor replacement thermal material and RTC battery 716733 601 System board equipped with an Intel Dual Core i7 3687U 2 10 GHz turbo up to 3 30 GHz 1600 MHz FSB 4 00 MB L3 cache 17 W and the Windows 8 Professional operating system includes processor replacement thermal material and RTC battery 716734 001 11 6 AntiGlare 1366x768 HD UWVA display assembly includes display hinge microphones webcamera and Wi
21. 3 Reverse this procedure to install the button board Component replacement procedures 53 54 RTC battery E NOTE The RTC battery is also included with the system board spare part kit Description Spare part number RTC battery includes cable and double sided adhesive 716742 001 Before removing the RTC battery follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 and then remove the following components a Service cover see Service cover on page 34 b Keyboard see Keyboard on page 44 Bottom cover see Bottom cover on page 48 Remove the RTC battery 1 Disconnect the RTC battery cable 1 from the system board 2 Detach RTC battery 2 from the top cover The RTC battery is attached to the system board with double sided tape 3 Remove the RTC battery Chapter 4 Removal and replacement procedures Reverse this procedure to install the RTC battery Fan heat sink assembly Description Spare part number Fan heat sink assembly includes replacement thermal material 716736 001 Before removing the fan heat sink assembly follow these steps
22. A Mini Card 702080 001 HP hs2350 HSPA Mobile Broadband Module 710788 001 CAUTION prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WWAN module follow these steps _ Turn off the computer If you unsure whether computer is off in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 33 Remove the service cover see Service cover page 34 Remove the WWAN module 1 Disconnect the WWAN antenna cables 1 from the terminals on the WWAN module NOTE The WWAN antenna cable labeled 5 connects to the WWAN module Main terminal The WWAN antenna cable labeled 6 connects to the WWAN module Aux terminal 2 Remove the Phillips PM2 0x3 0 screw 2 that secures the WWAN module to the computer The WWAN module tilts up 36 Chapter 4 Removal and replacement procedures 3 Remove the WWAN module 3 by pulling mod
23. Centrino Advanced N 6235 Combo Adapter 691740 001 4 GB memory module PC3L 12800 1600 MHz 693374 001 8 GB memory module PC3L 12800 1600 MHz 693710 001 65 W HP Smart AC adapter RC V 3 wire 695915 001 Intel Centrino Advanced N 6205 Combo Adapter 696694 001 45 W HP Smart AC adapter RC V non PFC 3 wire 698943 001 6 cell 44 Wh 1 98 Ah Li ion battery includes rubber feet and speaker grilles 702080 001 HP un2430 EV DO HSPA Mini Card 710788 001 HP hs2350 HSPA Mobile Broadband Module 22 Chapter Illustrated parts catalog Spare part number Description 716731 001 System board equipped with an Intel Dual Core i3 3227U 1 90 GHz processor 1600 MHz FSB 3 00 MB L3 cache 17 W and the Windows 7 operating system includes processor replacement thermal material and RTC battery 716731 501 System board equipped with an Intel Dual Core i3 3227U 1 90 GHz processor 1600 MHz FSB 3 00 MB L3 cache 17 W and the Windows 8 Standard operating system includes processor replacement thermal material and RTC battery 716731 601 System board equipped with an Intel Dual Core i3 3227U 1 90 GHz processor 1600 MHz FSB 3 00 MB L3 cache 17 W and the Windows 8 Professional operating system includes processor replacement thermal material and RTC battery 716732 001 System board equipped with an Intel Dual Core 15 34370 1 90 GHz turbo up to 2 90 GHz 1600 MHz FSB 3 00 MB L3 cache
24. HP EliteBook Revolve 810 G1 Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only Copyright 2013 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel and Core are U S registered trademarks of Intel Corporation Microsoft and Windows are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition March 2013 Document Part Number 70934 1 001 Safety warning notice WARNING reduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The devi
25. Hz FSB 4 00 MB L3 cache 17 W and the Windows 8 Standard operating system Equipped with an Intel Dual Core i7 3687U 2 10 GHz turbo up to 3 30 GHz 1600 716733 001 MHz FSB 4 00 MB L3 cache 17 W and the Windows 7 operating system Equipped with an Intel Dual Core i5 3437U 1 90 GHz turbo up to 2 90 GHz 1600 716732 601 MHz FSB 3 00 MB L3 cache 17 W and the Windows 8 Professional operating system Equipped with an Intel Dual Core i5 3437U 1 90 GHz turbo up to 2 90 GHz 1600 716732 501 MHz FSB 3 00 MB L3 cache 17 W and the Windows 8 Standard operating system Equipped with an Intel Dual Core i5 3437U 1 90 GHz turbo up to 2 90 GHz 1600 716732 001 MHz FSB 3 00 MB L3 cache 17 W and the Windows 7 operating system Equipped with an Intel Dual Core i3 3227U 1 90 GHz processor 1600 MHz FSB 716731 601 3 00 13 cache 17 W and Windows 8 Professional operating system Equipped with an Intel Dual Core i3 3227U 1 90 GHz processor 1600 MHz FSB 716731 501 3 00 MB L3 cache 17 W and the Windows 8 Standard operating system Equipped with an Intel Dual Core i3 3227U 1 90 GHz processor 1600 MHz FSB 716731 001 3 00 MB L3 cache 17 W and the Windows 7 operating system 6 Fan heat sink assembly includes replacement thermal material 716736 001 7 RTC battery includes cable and double sided adhesive 716742 001 8 Bottom cover includes battery release latch NFC board antenna cable power 716739 001 connector cover and RJ 45 jack cover
26. OS and Advanced System Diagnostics Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPags Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Computer Setup 1 Start Computer Setup 2 Use a pointing device or the arrow keys to select File gt System Information 3 exit Computer Setup without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File Ignore Changes and Exit and then press enter Using Computer Setup 65 Downloading a BIOS update Z CAUTION reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power d
27. U 1 90 GHz processor 1600 MHz FSB 3 00 MB L3 716731 501 cache 17 W and the Windows 8 Standard operating system Equipped with an Intel Dual Core i3 3227U 1 90 GHz processor 1600 MHz FSB 3 00 MB L3 716731 001 cache 17 W and the Windows 7 operating system Before removing the system board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 and then remove the following components a Service cover see Service cover on page 34 b WWAN module see WWAN module on page 36 WLAN module see WLAN module on page 38 d Solid state drive see Solid state drive on page 40 e Keyboard see Keyboard on page 44 f Bottom cover see Bottom cover page 48 g Right speaker see Speakers on page 50 h Fan heat sink assembly see Fan heat sink assembly on page 55 Component replacement procedures 57 NOTE When replacing the system board be sure that following components are removed from the defective system board and installed on the replacement system board e Memory module see Memory module on page 41 e battery see RTC battery on page 54 Remove th
28. and subsequent backups allow you to restore your data and settings if a failure occurs You can back up your information to an optional external hard drive a network drive or discs Note the following when backing up Store personal files in the Documents library and back it up regularly e Back up templates that are stored in their associated programs e When backing up to discs use any of the following types of discs purchased separately CD R CD RW DVD R DVD R DL DVD R DVD R DL or DVD RW The discs you use will depend on the type of optical drive you are using Chapter 7 Backup and recovery Ey NOTE DVDs and DVDs with double layer DL support store more information than CDs so using them for backup reduces the number of recovery discs required e When backing up to discs number each disc before inserting it into the external drive To create a backup using Backup and Restore NOTE Be sure that the computer is connected to AC power before you start the backup process NOTE The backup process may take over an hour depending on file size and the speed of the computer 1 Select Start gt All Programs gt Maintenance gt Backup and Restore 2 Follow the on screen instructions to set up your backup create a system image select models only or create a system repair disc select models only Performing a system recovery In case of system failure or instability the computer provides th
29. and then follow the on screen instructions Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter To save your changes and exit Computer Setup menus Click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use tab key and the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup EJ NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Turn restart the computer and then press esc while Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press to enter Computer Setup Use a pointing device or the arrow keys to select File gt Restore Defaults Follow the on screen instructions To save your changes and exit click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts E NOTE Your password settings and security settings are not changed when you restore the factory settings 64 Chapter 5 Computer Setup BI
30. are partnumber 20 23 50 specifications computer 68 display 69 system board removal 57 spare part numbers 23 57 T tools required 26 top cover spare part number 20 23 TouchPad button 12 TouchPad components 12 TouchPad light 11 TouchPad on off button 12 TouchPad zone 12 transporting guidelines 29 U USB 3 0 port 13 12 15 video product description 2 volume button 14 WwW warranty period 32 webcam 9 webcam light 9 Windows application key 10 Windows button 10 Windows Home button 9 wireless antenna location 9 wireless light 11 wireless product description 2 WLAN module removal 38 spare part numbers 21 22 38 workstation guidelines 29 WWAN module removal 36 spare part numbers 21 22 36 Index 85
31. ata files you should continue to back up your system on a regular basis to maintain a reasonably current backup The system repair media select models only are used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs On Start screen type backup click Settings and then select Save backup copies of your files with File History You can back up your information to an optional external hard drive or a network drive 70 Chapter 7 Backup and recovery Note following when backing up e Store personal files in the Documents library and back it up regularly e Back up templates that are stored in their associated programs e Save customized settings that appear in a window toolbar or menu by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences To create a backup using Backup and Restore NOTE Be sure that the computer is connected to AC power before you start the backup process NOTE The backup process may take over an hour depending on file size and the speed of the computer 1 From the Start screen type backup click Settings and then select from the list of displayed options 2 Follow the on screen instructions to set up your backup create a system image select models only or create system
32. battery follow these steps Z CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work and initiate Hibernation or shut down the computer through Windows before removing the battery 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer Remove the battery 1 Turn the computer upside down on flat surface with the battery bay toward you 2 Slide the battery release latch 1 to release the battery 3 Pivot the battery up and then remove the battery from the computer 2 To insert the battery 1 Turn the computer upside down on a flat surface with the battery bay toward you 2 Insert the battery at a 45 degree angle into the battery bay until it is seated 3 Pivot the battery downwards until it is seated The battery release latch automatically locks the battery into place Component replacement procedures 33 Service cover 34 Description Spare part number Service cover includes 4 captive retention screws and 2 rubber feet 716737 001 Before removing the service cover follow these steps 1 Turn off the computer If you are unsure whether the computer is off
33. cal condition of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact HP support to report the issue and purchase a replacement battery BIOS Management You can update or rollback the version of the BIOS on the system Do not shut down or remove external power during the process You will be given a confirmation screen before your BIOS is modified Select BIOS update BIOS Rollback or Back to main menu You can view system information and error logs or select languages in the Advanced System Diagnostics window To start Advanced System Diagnostics 1 2 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press 2 Click the diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostics test while it is running press esc Using Advanced System Diagnostics 67 6 Specifications Computer specifications Metric U S Dimens
34. ce and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents 7 1 2 External component identification eee eee eee eee ente sane 7 9 KO X 10 ort M 11 BUT ERIT 12 E EIS MTM MULT ete S 12 e Uu 13 PUITS EE OT LL M 14 fem 15 3 Wusimoted puris Y RU Oy RPRPERF MEER SR 16 rdi EUER 17 Computer major components rr rh ESS nen enne 18 Miscellaneous parts acie robo Reciba dete in ______ 21 Sequential part number listing rtr ene ne 22 4 Removal and replacement procedures cccssccsssccsssccesscccescccescccescccescccescccessccessceess 26 Preliminary replacement requirements 26 Tools MT cc 26 26 26 Cables and 27 Drive handling 27 28 Electrostatic discharge damage eicere 28 Packaging and transpo
35. cp Press and hold as you press the power button Select Troubleshoot from the boot options menu Select Reset your PC and follow the on screen instructions To use the Start screen On the Start screen point to the far right upper or lower corner of the screen to display the charms Click Settings Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen Under Remove everything and reinstall Windows select Get started and follow the on screen instructions Chapter 7 Backup and recovery Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system 1 From the Start screen type Software Setup and select Apps 2 Open HP Software Setup 3 Follow the on screen directions to reinstall drivers or select software Windows 7 To protect your information use Windows Backup and Restore to back up individual files and folders back up your entire hard drive select models only create system repair discs select models only with the installed optical drive select models only or an optional external optical drive or create system restore points In case of system failure you can use the backup files to restore the contents of your computer Windows Backup and Restore provides the following options e Creating a system repair disc select models only by using the
36. e following tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly e 111 recovery tools You can use the f1 1 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory NOTE If you are unable to boot start up your computer and you cannot use the system repair discs you previously created select models only you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system For additional information see Using a Windows 7 operating system DVD purchased separately on page 79 Using the Windows recovery tools To recover information you previously backed up 1 Select Start gt All Programs gt Maintenance gt Backup and Restore 2 Follow the on screen instructions to recover your system settings your computer select models only or your files To recover your information using Startup Repair follow these steps Windows 7 77 CAUTION Using Startup Repair completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores th
37. e in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Chapter 8 Power cord set requirements Requirements for specific countries and regions Country region Accredited agency Applicable note number Australia EANSW 1 Austria OVE Belgium CEBC 1 CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 1 The People s Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 1 0 mm conduc
38. e operating system as well as the drivers software and utilities from the backup used for recovery 1 If possible back up all personal files 2 If possible check for the presence of the Windows partition and the HP Recovery partition To check for the Windows partition select Start gt Computer To check for the HP Recovery partition click Start right click Computer click Manage and then click Disk Management NOTE If the HP Recovery partition has been deleted 1 1 restore option will not function You must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery disc both purchased separately if the Windows partition and the HP Recovery partition are not listed For additional information see Using a Windows 7 operating system DVD purchased separately on page 79 3 If the Windows partition and the HP Recovery partition are listed restart the computer and then press f8 before the Windows operating system loads 4 Select Startup Repair 5 Follow the on screen instructions Ef NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Help and Support Using f11 recovery tools 78 CAUTION Using 11 recovery tools completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed
39. e system board 1 Turn the computer right side up with the front toward you 2 Open the computer 3 Release connector 1 to which the TouchPad cable is attached and then disconnect the TouchPad cable 2 from the system board 4 Disconnect the display panel cable 1 from the system board 5 Remove the Phillips PM2 0x2 5 screw 2 that secures the system board to the top cover 58 Chapter 4 Removal and replacement procedures 6 Remove the system board 3 Reverse this procedure to install the system board Hinge cover Description Spare part number Hinge cover includes hinge cap WWAN antenna cables and transceivers and WWAN antenna 716743 001 shield Before removing the hinge cover follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 and then remove the following components a Service cover see Service cover on page 34 WWAN module see WWAN module on page 36 WLAN module see WLAN module on page 38 d Solid state drive see Solid state drive on page 40 e Keyboard see Keyboard on page 44 f Bottom cover see Bottom cover page 48 g Fan hea
40. e to install the speakers Component replacement procedures 51 Button board Description Spare part number Button board includes cable 716735 001 Before removing the button board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 and then remove the following components Service cover see Service cover on page 34 b Keyboard see Keyboard on page 44 Bottom cover see Bottom cover on page 48 d Right speaker see Speakers on page 50 Remove the button board 1 Turn the computer right side up with the front toward yov 2 Open the computer 3 Release the ZIF connector 1 to which the button board cable is attached and then disconnect the button board cable 2 from the system board 4 Close the computer 52 Chapter 4 Removal and replacement procedures 5 computer upside down with the rear toward you 6 Detach the button board 1 from the top cover The button board cable is attached to the the top cover with double sided tape 7 Remove the Phillips PM2 0x3 0 screw 2 that secures the button board to the top cover 8 Remove the button board
41. ed and then disconnect the backlight cable 2 from the system board 9 Release the ZIF connector 3 to which the keyboard cable is attached and then disconnect the keyboard cable 4 from the system board 46 Chapter 4 Removal and replacement procedures 10 5 Reverse this procedure to install the keyboard Component replacement procedures 47 Description Spare part number Bottom cover includes battery release latch NFC board antenna cable power connector cover 716739 001 and 45 jack cover Before removing the bottom cover follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 5 Remove the service cover see Service cover on page 34 6 Remove the keyboard see Keyboard on page 44 Remove the bottom cover 1 Remove the two Phillips PM2 0x4 3 screws that secure the bottom cover to the computer 2 Close the computer 3 Turn the computer upside down with the rear toward you 4 Disconnect the microphone cable 1 from the system board 48 Chapter 4 Removal and replacement procedures 5 Release tape 2
42. ened when servicing the computer Make special note of each screw size and location during removal and replacement Service tag When ordering parts or requesting information provide the computer serial number and model number provided on the service tag It is necessary to remove the battery to obtain these numbers See Battery on page 33 for battery removal instructions SL E M Product Un mnm Warranty lylyOy Model XXXXXXX Item Component Description 1 Product This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product Component replacement procedures 31 32 Component Description 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description This is the alphanumeric identifier used to locate documents drivers and support for the computer Chapter 4 Removal and replacement procedures Description Spare part number 6 cell 44 Wh 1 98 Ah Li ion battery includes rubber feet and speaker grilles 698943 001 Before removing the
43. erent activities Z CAUTION product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V 28 Chapter 4 Removal and replacement procedures Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper mat
44. erials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Preliminary replacement requirements 29 Equipment guidelines 30 Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation e When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap e When sta
45. ermany includes backlight cable and keyboard cable 716747 061 Keyboard with backlight for use in Italy includes backlight cable and keyboard cable 716747 071 Keyboard with backlight for use in Spain includes backlight cable and keyboard cable 716747 081 Keyboard with backlight for use in Denmark includes backlight cable and keyboard cable 716747 091 Keyboard with backlight for use in Norway includes backlight cable and keyboard cable 716747 131 Keyboard with backlight for use in Portugal includes backlight cable and keyboard cable 716747 141 Keyboard with backlight for use in Turkey includes backlight cable and keyboard cable 716747 151 Keyboard with backlight for use in Greece includes backlight cable and keyboard cable 716747 161 Keyboard with backlight for use in Latin America includes backlight cable and keyboard cable 716747 171 Keyboard with backlight for use in Saudi Arabia includes backlight cable and keyboard cable 716747 201 Keyboard with backlight for use in Brazil includes backlight cable and keyboard cable 716747 211 Keyboard with backlight for use in Hungary includes backlight cable and keyboard cable 716747 251 Keyboard with backlight for use in Russia includes backlight cable and keyboard cable 716747 261 Keyboard with backlight for use in Bulgaria includes backlight cable and keyboard cable 716747 271 Keyboard with backlight for use in Romania includes backlight cable and keyboard cable 716747 281 Keyboard with bac
46. ers booklet included with the computer Z CAUTION Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 7 operating system DVD ER NOTE This process takes several minutes 1 2 3 4 5 6 7 If possible back up all personal files Restart the computer and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads When prompted press any keyboard key Follow the on screen instructions Click Next Select Repair your computer Follow the on screen instructions After the repair is completed 1 2 Eject Windows 7 operating system DVD and then insert the Driver Recovery disc Install the Hardware Enabling Drivers first and then install Recommended Applications Windows 7 79 80 8 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for us
47. etach the NFC board cable 3 from the bottom cover The NFC board cable is attached to the bottom cover with double sided tape Remove the Phillips PM1 5x2 0 screw 4 that secures the NFC board to the bottom cover Remove the NFC board 5 and cable Component replacement procedures 43 Reverse this procedure to install the board Keyboard 44 E NOTE The keyboard spare part kit includes a backlight cable keyboard and keyboard cable For use in country region Spare part number For use in country region Spare part number For use in Belgium 716747 41 For use in Norway 716747 091 For use in Brazil 716747 201 For use in Northwest Africa 716747 FP 1 For use in Bulgaria 716747 261 For use in Portugal 716747 131 For use in Canada 716747 081 For use in Romania 716747 271 For use Czech Republic 716747 FL1 For use in Russia 716747 251 and Slovakia For use in Denmark 716747 081 For use in Saudi Arabia 716747 171 For use in France 716747 051 For use in Slovenia 716747 1 For use in Germany 716747 041 For use in South Korea 716747 AD1 For use in Greece 716747 151 For use in Spain 716747 071 For use in Hungary 716747 211 For use Sweden and Finland 716747 871 For use Iceland 716747 001 For use in Switzerland 716747 1 For use in India 716747 061 For use in Taiwan 716747 AB1 For use in Israel 716747 1 For use Thailand 716747 281 For use in Italy 716747 061 For
48. g components a Service cover see Service cover on page 34 WWAN module see WWAN module on page 36 WLAN module see WLAN module on page 38 d Solid state drive see Solid state drive on page 40 e Keyboard see Keyboard on page 44 f Bottom cover see Bottom cover on page 48 Component replacement procedures 61 Fan heat sink assembly see Fan heat sink assembly 55 h System board see System board on page 57 i Hinge cover and hinge cap see Hinge cover 59 Remove the display assembly 1 Remove the two Phillips PM2 0x5 0 screws 1 that secure the display assembly to the top cover 2 Slide the display assembly 2 away from the top cover and remove it Reverse this procedure to install the display assembly 62 Chapter 4 Removal and replacement procedures 5 Computer Setup BIOS and Advanced System Diagnostics Using Computer Setup Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Ey NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup NOTE An external ke
49. indows 8 To protect your information use Windows backup and restore utilities to back up individual files and folders back up your entire hard drive create system repair media select models only by using the installed optical drive select models only or an optional external optical drive or create system restore points In case of system failure you can use the backup files to restore the contents of your computer From the Start screen type restore click Settings and then select from the list of displayed options NOTE For detailed instructions on various backup and restore options perform a search for these topics in HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app In case of system instability HP recommends that you print the recovery procedures and save them for later use NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to HP Support Assistant To access HP Support Assistant on Start screen select the HP Support Assistant app Backing up your information Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system setup As you add new software and d
50. installed optical drive select models only or an optional external optical drive Backing up your information e Creating a system image select models only e Scheduling automatic backups select models only e Creating system restore points e Recovering individual files e Restoring the computer to a previous state e Recovering information using recovery tools E NOTE For detailed instructions perform a search for these topics in Help and Support In case of system instability HP recommends that you print the recovery procedures and save them for later use NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for more information Windows 7 75 Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media After you successfully set up the computer you can create recovery media using HP Recovery Disc Creator This recovery media performs a system recovery if the hard drive becomes corrupted A system recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery Disc Creator can create two kinds of recovery DVDs as follows e Wind
51. ion Function 1 Product This is the product affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description This is the alphanumeric identifier used to locate documents drivers and support for the computer Service tag 17 Computer major components 18 Chapter Illustrated parts catalog Component Spare part number 1 Display assembly 11 6 AntiGlare 1366x768 HD UWVA includes display 716734 001 hinge microphones webcamera and Windows button 2a Hinge cover includes hinge cap 2b WWAN antenna cables and transceivers 716743 001 and WWAN antenna cable shield 3 Keyboard with backlight includes backlight cable and keyboard cable For use in Belgium 716747 A41 For use in Brazil 716747 201 For use in Bulgaria 716747 261 For use in Canada 716747 081 For use Czech Republic and Slovakia 716747 FL1 For use in Denmark 716747 081 For use in France 716747 051 For use in Germany 716747 041 For use in Greece
52. ions Width 28 5 cm 11 22 in Depth 21 2 cm 8 35 in Height 2 22 cm 0 87 in Weight equipped with 4096 MB memory module 1 40 kg 3 09 Ibs mSATA solid state drive 6 cell battery and WLAN module Input power Operating voltage and current 18 5 Vdc 3 5 A 65 W 19 5 3 33 65 19 Vdc 4 74 A 90 W 19 5 Vdc 4 62 A 90 W 19 5Vdc 2 31A 45W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures 68 Chapter 6 Specifications 11 6 inch UWVA display specifications Metric U S Dimensions Height 14 50 cm 5 71 in Width 25 70 cm 10 12 in Diagonal 29 40 cm 11 58 in Number of colors Up to 16 8 million Contrast ratio 200 1 typical Brightness 400 nits typical Pixel resolution Pitch 0 197 x 0 197 mm Format 1366 x 768 Configuration RGB vertical stripe Backlight LED backlit Character display 80 x 25 Total power consumption 3 46 W Viewing angle 65 horizontal 50 vertical typical 11 6 inch UWVA display specifications 69 7 Backup and recovery W
53. klight for use in Thailand includes backlight cable and keyboard cable 716747 291 Keyboard with backlight for use in Japan includes backlight cable and keyboard cable 716747 A41 Keyboard with backlight for use in Belgium includes backlight cable and keyboard cable 716747 AB1 Keyboard with backlight for use in Taiwan includes backlight cable and keyboard cable 716747 AD1 Keyboard with backlight for use in South Korea includes backlight cable and keyboard cable 716747831 Keyboard with backlight for use in the Netherlands includes backlight cable and keyboard cable 716747 871 Keyboard with backlight for use in Sweden and Finland includes backlight cable and keyboard cable 716747 1 Keyboard with backlight for use in Slovenia includes backlight cable and keyboard cable 716747 881 Keyboard with backlight for use in Israel includes backlight cable and keyboard cable 716747 BG1 Keyboard with backlight for use in Switzerland includes backlight cable and keyboard cable 716747 D61 Keyboard with backlight for use in India includes backlight cable and keyboard cable Chapter 3 Illustrated parts catalog Spare part number Description 716747 001 Keyboard with backlight for use in Canada includes backlight cable and keyboard cable 7167471 Keyboard with backlight for use in the Czech Republic and Slovakia includes backlight cable and keyboard cable 716747 1 Keyboard with backlight for use in Northwest Africa include
54. ly erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 8 operating system DVD ER NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then insert the Windows 8 operating system DVD into the optical drive before the Windows operating system loads 3 When prompted press any keyboard key 4 Follow on screen instructions After the repair is completed 1 the Windows 8 operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you 2 IMPORTANT Refresh removes any traditional applications that were not originally installed on the system at the factory NOTE During Refresh a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall See HP Support Assistant for instructions on reinstalli
55. n 4 DisplayPort Connects an optional digital display device such as a high performance monitor or projector 5 USB 3 0 charging port USB 3 0 charging port Connects an optional USB device The USB 3 0 charging port can also charge select models of cell phones and MP3 players even when the computer is off NOTE A USB charging port also referred to as a powered USB port allows you to charge connected USB devices Standard USB ports will not charge all USB devices or will charge using a low current Some USB devices require power and require you to use a powered port 6 Power connector Connects an AC adapter 7 AC adapter light e White The AC adapter is connected and the battery is charged e Amber The AC adapter is connected and the battery is charging e The computer is using DC power Rear 13 Right side 14 deco cage 60 Component Description 1 Power button Turns power on and off 2 Power light e The computer is on e Blinking The computer is in the Sleep state e The computer is off 3 Rotation lock button Locks screen orientation in either Landscape or Portrait mode NOTE When you move between notebook and tablet configuration the computer screen will automatically change vertical or horizontal To lock the current screen orientation slide the screen orientation button 4 Volume button Lowers the volume 5 Volume bu
56. nding use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage e Antistatic tape e Antistatic smocks aprons and sleeve protectors e Conductive bins and other assembly or soldering aids e Nonconductive foam Conductive tabletop workstations with ground cords of megohm resistance Staticdissipative tables or floor mats with hard ties to the ground Field service kits e Static awareness labels e Materialhandling packages e Nonconductive plastic bags tubes or boxes Metal tote boxes e Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Chapter 4 Removal and replacement procedures Component replacement procedures This chapter provides removal and replacement procedures There are as many as 39 screws that must be removed replaced and or loos
57. ndows button 716735 001 Button board includes cable 716736 001 Fan heat sink assembly includes replacement thermal material 716737 001 Service cover includes 4 captive retention screws and 2 rubber feet 716738 001 NFC board includes cable 716739 001 Bottom cover includes battery release latch NFC board antenna cable power connector cover and 45 jack cover 716740 001 Speoker Kit includes left and right speakers and cables 716741 001 Top cover includes display lid switch actuator magnets orientation lock switch actuator power switch actuator TouchPad and TouchPad cable 716742 001 RTC battery includes cable and double sided adhesive 716743 001 Hinge cover includes hinge cap WWAN antenna cables and transceivers and WWAN antenna cable shield 716744 001 Plastics Rubber Kit includes 4 service cover rubber screw covers and micro SD Card bezel Sequential part number listing 23 24 Spare part number Description 716745 001 Screw Kit 716746 001 Digitizer pen 716747 001 Keyboard with backlight for use in the United States includes backlight cable and keyboard cable 716747031 Keyboard with backlight for use in the United Kingdom and Singapore includes backlight cable and keyboard cable 716747 041 Keyboard with backlight for use in France includes backlight cable and keyboard cable 716747 051 Keyboard with backlight for use in G
58. ng single solid state drive configurations 256 6 mSATA e 128 mSATA 2 Category Audio and video Description DTS Studio sound Integrated dual array microphones Stereo speakers 2 Camera 720p Ethernet Camera 720p Stereo Speakers 2 Integrated Intel 82579LM 10 100 1000 network interface card NIC Wireless Integrated wireless personal area network WPAN option supported only through combination module Two WLAN antennas built into display assembly Integrated wireless local area network WLAN options by way of wireless module Support for the following WLAN modules e Centrino Advanced N 6235 Combo Adapter e Centrino Advanced N 6205 Combo Adapter Support for no WLAN Bluetooth option Two WWAN antennas built into display assembly Integrated wireless wide area network WWAN options by way of wireless module Support for the following WWAN modules e un2430 EV DO HSPA Mini Card e hs2350 HSPA Mobile Broadband Module WWAN secured micro SIM Support for no WWAN option Support for WWAN after market option Integrated near field communication NFC module and antenna External media cards Micro Secure Digital slot Combo Headphone MIC jack side docking connector Ports Chapter 1 Product description e AC adapter e Audio in mono microphone audio out stereo headphone combination e DisplayPort 1 1a e Docking e
59. ng traditional applications To access HP Support Assistant on the Start screen select the HP Support Assistant opp 277 NOTE You may be prompted for your permission or password when using Refresh See Windows Help and Support for more information To access HP Support Assistant on the Start screen select the HP Support Assistant app Windows 8 73 To start Refresh On the Start screen point to the far right upper or lower corner of the screen to display the charms Click Settings Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen Under Refresh your PC without affecting your files select Get started and follow the on screen instructions Remove everything and reinstall Windows 74 Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data apps and settings from your computer and reinstalls Windows IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the 1 key or from the Start screen To use the 1 key 1 2 3 Press f1 1 while the computer boots
60. nt guidelines 30 esc key 10 Ethernet product description 2 F fan heat sink assembly removal 55 spare partnumber 20 23 55 fn key 10 function keys 10 G graphics product description 1 grounding guidelines 28 guidelines equipment 30 grounding 28 packaging 29 transporting 29 workstation 29 H headphone jack 14 hinge cover removal 59 spare partnumber 19 23 59 J jacks audio in 14 audio out 14 headphone 14 microphone 14 network 13 RJ 45 network 13 K key components 10 keyboard product description 3 removal 44 spare part numbers 25 44 keys esc 10 fn 10 function 10 Windows application 10 19 24 Index 83 L left side components 12 light components 11 lights AC adapter 13 caps lock 11 microphone mute 11 mute 11 numlock 11 power 14 TouchPad 11 webcam 9 wireless 11 M Media Card Reader location 14 memory module product description 1 removal 41 spare part numbers 20 22 41 micro SD Card bezel removal 34 microphone location 9 product description 2 microphone jack 14 microphone mute light 11 model description 32 model 1 mute light 11 N network jack 13 NFC antenna 15 NFC board removal 43 spare partnumber 20 23 43 num lock light 11 numeric keypad 10 operating system product description 4 P packaging guidelines 29 pen spare part number 21 24 plastic parts service considerations 26 Plastics Rubber Kit spare part number 21 23 84 Index p
61. ocked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen select the HP Support Assistant app 2 Select Updates and tune ups and then select Check for HP updates now 3 the download area follow these steps a Identity the BIOS update that is later than the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 From the Start screen type e and then click File Explorer
62. ointing device product description 3 ports DisplayPort 13 docking 14 product description 2 USB 3 0 13 power button 14 power connector 13 power cord set requirements 80 spare part numbers power light 14 power requirements product description 3 processor product description product description audio 2 chipset 1 display panel 1 docking 3 Ethernet 2 external media cards 2 graphics 1 keyboard 3 memory module 1 microphone 2 operating system 4 pointing device 3 ports 2 power requirements 3 processors 1 product 1 security 3 sensors 3 serviceability 6 solid state drive 1 video 2 wireless 2 product 1 31 product number 32 21 22 R rear components 13 removal replacement preliminaries 26 procedures 31 rightside components 14 RJ 45 network jack 13 rotation lock button 14 1 removal 54 spare number 20 23 54 rubber screw cover removal 34 5 Screw spare part number 22 24 security cable slot location 13 security product description 3 sensors product description 3 serialnumber 31 service considerations cables 27 connectors 27 plastic parts 26 service cover location 15 removal 34 spare partnumber 21 23 34 service tag 17 31 serviceability product description 6 solid state drive precautions 27 product description 1 removal 40 spare partnumbers 21 25 40 Speaker Kit spare part number 20 23 50 speakers location 12 14 removal 50 sp
63. ol reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using 11 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition From the Start screen type C and then select Computer E NOTE If the HP Recovery partition is not listed you must recover your operating system and programs using the Windows 8 operating system media and the Driver Recovery media both purchased separately For additional information see Using Windows 8 operating system media purchased separately on page 73 3 Ifthe HP Recovery partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Chapter 7 Backup and recovery 4 Press 11 while the Press lt 1 1 gt recovery message is displayed on the screen 5 Follow the on screen instructions Using Windows 8 operating system media purchased separately To order a Windows 8 operating system DVD go to hitp www hp com support select your country or region and follow the on screen instructions You can also order the DVD by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer Z CAUTION Using a Windows 8 operating system media complete
64. orth America 49037 1 001 For use in the People s Republic China 49037 AAT For use in South Korea 49037 ADI Miscellaneous parts 21 Component Spare part number For use in Switzerland 490371 111 For use in Taiwan 49037 1 AB1 For use in Thailand 49037 1 201 For use in the United Kingdom and Singapore 49037 1 031 Screw Kit 713745 001 Sequential part number listing Spare part number Description 490371 001 Power cord for use in North America 3 pin black 1 83 m 490371 011 Power cord for use in Australia 3 pin black 1 83 m 490371 021 Power cord for use in Europe black 1 83 m 490371 031 Power cord for use in the United Kingdom and Singapore 3 pin black 1 83 m 490371 061 Power cord for use in Italy 3 pin black 1 83 m 490371 081 Power cord for use in Denmark 3 pin black 1 83 m 490371 111 Power cord for use in Switzerland 3 pin black 1 83 m 490371 201 Power cord for use in Thailand 3 pin black 1 83 m 490371 202 Power cord for use in Brazil 3 pin black 1 83 m 490371 291 Power cord for use in Japan 3 pin black 1 83 m 49037 AA1 Power cord for use in the People s Republic of China 3 pin black 1 83 m 49037 AB1 Power for use in Taiwan 3 pin black 1 83 m 49037 1 AD1 Power cord for use in South Korea 3 pin black 1 83 490371 1 Power cord for use in Israel 3 pin black 1 83 m 670292 001 Intel
65. ows DVD Installs the operating system without additional drivers or applications Choosing this selection creates a DVD that restores the original operating system and the software programs installed at the factory e DVD Installs specific drivers and applications only in the same way that the HP Software Setup utility installs drivers and applications Creating recovery media E NOTE Operating system recovery media can be created only once Thereafter the option to create that media will not be available Select Start gt Programs gt Productivity and Tools gt HP Recovery Disc Creator 2 Select Driver DVD or Windows DVD 3 From the drop down menu select the drive for burning the recovery media 4 Click the Burn button to start the burning process Backing up your information 76 Recovery after a system failure is as good as your most recent backup Immediately after software setup you should create system repair discs select models only using HP Recovery Disc Creator using the installed optical drive select models only or an optional external optical drive and back up your system As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup The system repair discs select models only are used to start up boot the computer and repair the operating system in case of system instability or failure Your initial
66. repair media select models only Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly e 11 recovery tools You can use the 1 1 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory NOTE If you are unable to boot start up your computer and you cannot use the system repair media you previously created select models only you must purchase Windows 8 operating system media to reboot the computer and repair the operating system Using the Windows recovery tools To recover information you previously backed up Access HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant opp To recover your information using Automatic Repair follow these steps Windows 8 71 CAUTION Some Automatic Repair options will completely erase and reformat hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software
67. rofessional 64 bit DPK with Windows 7 Professional 64 bit image DPK and Microsoft Office 2010 Professional Japan only Category Operating system continued Description Preinstalled with Microsoft Office continued Windows 7 Home Premium 64 bit with Microsoft Office 2010 Home and Business Japan only includes Service Pack 1 Windows 7 Home Premium 64 bit with Microsoft Office 2010 Personal Japan only includes Service Pack 1 Windows 7 Home Premium 64 bit with Microsoft Office 2010 Professional Japan only includes Service Pack 1 Windows 7 Home Premium 64 bit with Microsoft Office 2010 Transition OPK not available in Japan includes Service Pack 1 Windows 7 Professional 64 bit with Microsoft Office 2010 Home and Business Japan only includes Service Pack 1 Windows 7 Professional 64 bit with Microsoft Office 2010 Personal Japan only includes Service Pack 1 Windows 7 Professional 64 bit with Microsoft Office 2010 Professional Japan only includes Service Pack 1 Windows 7 Professional 64 bit with Microsoft Office 2010 Transition OPK not available in Japan includes Service Pack 1 Restore Media DRDVD DRDVD Windows 8 Available with Windows 8 or Windows 8 Professional Loc required with any Windows 7 Professional downgrade operating system DRDVD Windows 7 Available with Windows 7 Home Premium or Windows 7 Professional downgrade Restore Media OSDVD Windows 8 Professional 64 bit Available only and
68. rting guidelines 29 Component replacement procedures 31 Service 31 Ballery 33 34 36 b ED d 38 Solid state 40 Memory module essc ENA NEE EEEN 41 NEC board S 43 PSY OCIS BN ERN 44 COVER cee 48 Speaker NN 50 B ton i e adu cei Dicha 52 RR sm 54 Fan heot sink assembly 55 Systemi board respeten reese dpc pce ashe Ei EEE E E E SM Renee E E Er t 57 FIGS COVER Rm 59 Display assembly exon be 61 5 Computer Setup BIOS and Advanced System Diagnostics 63 Using CompUfer Sef Di esc tarte RR RENE pum xim und A edid eere Elm UTE EE 63 Starting Computer 5 63 Navigating and selecting in Computer Setup 63 Restoring factory settings in Computer Setup 64 Updating the BIOS s Tc aa 65 Determining the BIDS ipsi co bb etri 65 Downloading a defe 66 Using Advanced System Diagnostics oo ores 67 OIE 68 Compiler specifications esse
69. s backlight cable and keyboard cable 716748 001 128 08 solid state drive 716749 001 256 GB solid state drive Sequential part number listing 25 4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flatbladed screw driver Magnetic screw driver e Phillips PO and P1 screw drivers e Torx T8 screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures Ef NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts ACAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions 26 Chapter 4 Removal and replacement procedures Cables and connectors Z CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all
70. ssor 1 and the section of the fan heat sink assembly 2 that services it Reverse this procedure install the fan heat sink assembly 56 Chapter 4 Removal and replacement procedures System board Description Spare part number Equipped with an Intel Dual Core i7 3687U 2 10 GHz turbo up to 3 30 GHz 1600 MHz FSB 716733 601 4 00 MB L3 cache 17 W and the Windows 8 Professional operating system Equipped with an Intel Dual Core i7 3687U 2 10 GHz turbo up to 3 30 GHz 1600 MHz FSB 716733 501 4 00 MB L3 cache 17 W and the Windows 8 Standard operating system Equipped with an Intel Dual Core i7 3687U 2 10 GHz turbo up to 3 30 GHz 1600 MHz FSB 716733 001 4 00 MB L3 cache 17 W and the Windows 7 operating system Equipped with an Intel Dual Core i5 3437U 1 90 GHz turbo up to 2 90 GHz 1600 MHz FSB 716732 601 3 00 MB L3 cache 17 W and the Windows 8 Professional operating system Equipped with an Intel Dual Core i5 3437U 1 90 GHz turbo up to 2 90 GHz 1600 MHz FSB 716732 501 3 00 13 cache 17 and Windows 8 Standard operating system Equipped with an Intel Dual Core i5 3437U 1 90 GHz turbo up to 2 90 GHz 1600 MHz FSB 716732 001 3 00 MB L3 cache 17 W and the Windows 7 operating system Equipped with an Intel Dual Core i3 3227U 1 90 GHz processor 1600 MHz FSB 3 00 MB L3 716731 601 cache 17 W and the Windows 8 Professional operating system Equipped with an Intel Dual Core i3 3227
71. t 68 11 6 inch UWVA display specifications pod Re trad 69 7 S o and recovery 70 Windows Moe 70 Backing up your information 70 Performing a system 71 Using the Windows recovery tools esee rere rere n es 71 Using f11 recovery tools css e ttu Laos e ar pau ds 72 Using Windows 8 operating system media purchased separately 73 Using Windows Refresh for quick and easy recovery 73 Remove everything and reinstall Windows 74 Using HP Software 73 75 Creating recovery media with HP Recovery Disc Creator 76 Creating recovery media 76 Backing up your information ee b 76 Performing a system 77 Using the Windows recovery 77 Using f1 1 Tue CENE 78 Using a Windows 7 operating system DVD purchased separately 79 Power cord set requirements bo RR ARE ERA 80 Requirements for all countries
72. t sink assembly see Fan heat sink assembly on page 55 h System board see System board on page 57 Component replacement procedures 59 Remove the hinge cover 1 Remove the shield 1 that secures the WWAN antenna cables 2 in the routing channel built into the top cover 2 Remove the six Phillips PM2 0x2 5 screws 2 that secure the hinge cover to the top cover Turn the computer right side up with the front toward yov Open the computer Rotate the display assembly 1 clockwise until it is perpendicular to the computer body Detach the left 2 and right edges of the hinge cover from the computer Se Remove the hinge cover 3 by sliding it away the computer 60 Chapter 4 Removal and replacement procedures 8 Remove the hinge 4 Reverse this procedure to install the hinge cover and hinge Display assembly Description Spare part number Hinge cover includes hinge cap WWAN antenna cables and transceivers 716743 001 and WWAN antenna shield Before removing the display assembly follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 and then remove the followin
73. tablet back into a notebook reverse these steps 8 Chapter 2 External component identification Description 1 WLAN antennas 2 Send and receive wireless signals to communicate with wireless local area networks WLAN 2 Ambient light sensor Brightens or dims the display in response to ambient light 3 antennas 2 Send and receive wireless signals to communicate with wireless wide area networks WWAN 4 Internal microphones 2 Record sound 5 Webcam light On The webcam is in use 6 Webcam Records video and captures still photographs For information on using the webcam access HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app 7 Windows Home button Returns you fo the Start screen The antennas are not visible on the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access the user guides select the HP Support Assistant app on the Start screen select My computer and then select User guides Display 5 Ef NOTE Your computer may look slightly different from the illustration in this section Component Description 1 esc key Displays system information when
74. th a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app 2 Vents Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 Near Field Communication antenna With HP TouchZone you can wirelessly connect communicate and transfer data information to and from your NFC compatible devices 4 Battery bay Holds the battery 5 Battery bay cover release latch Releases the battery cover over the battery bay Bottom 15 3 Illustrated parts catalog 16 Chapter Illustrated parts catalog Service tag When ordering parts or requesting information provide the computer serial number and model number provided on the service tag It is necessary to remove the battery to obtain these numbers See Battery on page 33 for battery removal instructions Q MT Product unm mm Warranty ly lyOy Model XXXXXXX Item Descript
75. tor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 5 The flexible cord must be Type 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used Requirements for specific countries and regions 81 9 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general
76. tton Raises the volume 6 Speaker Produces sound 7 Media Card Reader Supports a micro SD High Capacity SDHC memory card or an optional wireless micro subscriber identity module SIM 8 Audio out headphone jack Audio in Produces sound when connected to optional powered microphone jack stereo speakers headphones earbuds a headset or television audio Also connects an optional headset microphone WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access the user guides select the HP Support Assistant app on the Start screen select My computer and then select User guides NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has 4 conductor connector that supports both audio out headphone and audio in microphone 9 Docking port Chapter 2 External component identification Connects an optional docking device Bottom NOTE Your computer may look slightly different from the illustration in this section Description 1 Service cover Contains the hard drive the WLAN module slot the WWAN module slot select models only and the memory module slots CAUTION To prevent an unresponsive system replace the wireless module only wi
77. ule away from the slot at an angle NOTE If the WWAN antenna cables are not connected to the terminals on the WWAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WWAN module Component replacement procedures 37 WLAN module Description Spare part number Intel Centrino Advanced N 6235 Combo Adapter 670292 001 Intel Centrino Advanced N 6205 Combo Adapter 695915 001 Z CAUTION prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps _ Turn off the computer If you unsure whether computer is off in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 33 Remove the service cover see Service cover page 34 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on
78. use in Turkey 716747 141 For use Japan 716747 291 For use in the United Kingdom 716747 031 and Singapore For use in Latin America 716747 161 For use in the United States 716747 001 For use in the Netherlands 716747 B31 Before removing the keyboard follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 33 Remove the service cover see Service cover on page 34 Chapter 4 Removal and replacement procedures 1 Loosen 2 captive screws that secure the keyboard to the computer 2 Rest and secure the computer on its left side 3 Partially open the computer 4 Insert a screw driver or similar thin tool into the keyboard release hole near the fan and then press on the back of the keyboard until the keyboard disengages from the computer 5 Turn the computer right side up with the front toward yov 6 Open the computer Component replacement procedures 45 7 Lift the rear edge of the keyboard and then swing the keyboard up and forward until it rests upside down on the palm rest 8 Release ZIF connector 1 to which the backlight cable is attach
79. vices from the computer 4 Remove the battery see Battery on page 33 5 Remove the service cover see Service cover on page 34 Remove the memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up Component replacement procedures 41 2 Remove memory module 2 by pulling module away from slot at an angle Reverse this procedure to install a memory module 42 Chapter 4 Removal and replacement procedures Description Spare part number board includes board cable 716738 001 Before removing the NFC board follow these steps 1 2 3 4 5 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 33 Remove the service cover see Service cover on page 34 Remove the NFC board 1 Disconnect the NFC antenna cable 1 from the NFC board The NFC antenna cable is included in the bottom cover spare part kit spare part number Release the zero insertion force ZIF connector 2 to which the NFC board cable is attached and then disconnect the NFC board cable from the system board D
80. yboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press 10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item scroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions Using Computer Setup 63 2 399 NOTE You can use either a pointing device TouchPad or USB mouse or the keyboard to navigate and make selections in Computer Setup Press to enter Computer Setup To exit Computer Setup menus choose one of the following methods To exit Computer Setup menus without saving your changes Click the Exit icon in the lower left corner of the screen

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