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HP 2730p User's Manual

1. Keyboard Description Spare part number For use in Belgium 501493 A41 For use in Brazil 501493 201 For use the Czech Republic 501493 211 For use in Denmark 501493 081 For use in Finland and Sweden 501493 B71 For use in France 501493 051 For use in French Canada 501493 121 For use in Germany 501493 041 For use in Greece 501493 DJ1 For use in Hungary 501493 221 For use in Iceland 501493 DD1 For use in Israel 501493 BB1 For use in ltaly 501493 061 For use in Japan 501493 291 For use in Latin America 501493 161 For use in the Netherlands 501493 B31 For use in Norway 501493 091 For use in Portugal 501493 131 For use in Russia 501493 251 For use in Saudi Arabia 501493 171 For use in Slovakia 501493 231 For use in Slovenia 501493 BA1 For use in South Korea 501493 AD1 For use in Spain 501493 071 For use in Switzerland 501493 BG1 For use in Taiwan 501493 AB1 For use in Thailand 501493 281 Maintenance and Service Guide 4 17 Removal and replacement procedures Before removing the keyboard follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the
2. Maximum altitude unpressurized Operating 15 m to 3 048 m fo Specifications Computer specifications Metric U S Dimensions Length 21 2cm 8 35 in Width 29 0 cm 11 42 in Height 2 8 cm 1 10 in Weight 1 70 kg 3 74 lb Input power Operating voltage 19 0 V dc 4 74 A 65 W Operating current 4 74 A Temperature Operating not writing to optical disc 0 C to 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 50 ft to 10 000 ft Nonoperating Shock Operating 15 m to 12 192 m 125 g 2 ms half sine 50 ft to 40 000 ft Nonoperating Random vibration Operating 200 g 2 ms half sine 0 75 g zero to peak 10 Hz to 500 Hz 0 25 oct min sweep rate Nonoperating 1 50 g zero to peak 10 Hz to 500 Hz 0 5 oct min sweep rate Applicable product safety standards specify thermal limits for plastic surfaces The computer operates well within this range of temperatures Maintenance and Service Guide Specifications 12 1 inch WXGA display specifications Metric Dimensions Height 16 9 cm Width 26 2 cm Diagonal 30 8 cm Number of colors Up to 16 8 million Contrast ratio 250 1 typical Brightness 180 nits typical Pixel resolution Pitch 0 279 x 0 279 mm Format 1280 x 800 Configuration R
3. 501492 001 1 8 inch 80 GB solid state drive include bracket isolator and connector cable Continued Maintenance and Service Guide Spare part number Description A e Ai A 501493 001 Keyboard for use in the United States 501493 031 Keyboard for use in the United Kingdom 501493 041 Keyboard for use in Germany 501493 051 Keyboard for use in France 501493 061 Keyboard for use in Italy 501493 071 Keyboard for use in Spain 501493 081 Keyboard for use in Denmark 501493 091 Keyboard for use in Norway 501493 121 Keyboard for use in French Canada 501493 131 Keyboard for use in Portugal 501493 141 Keyboard for use in Turkey 501493 161 Keyboard for use in Latin America 501493 171 Keyboard for use in Saudi Arabia 501493 201 Keyboard for use in Brazil 501493 211 Keyboard for use in the Czech Republic 501493 221 Keyboard for use in Hungary 501493 231 Keyboard for use in Slovakia 501493 251 Keyboard for use in Russia 501493 281 Keyboard for use in Thailand 501493 291 Keyboard for use in Japan 501493 A41 Keyboard for use in Belgium 501493 AB1 Keyboard for use in Taiwan 501493 AD1 Keyboard for use in South Korea 501493 B31 Keyboard for use in the Netherlands 501493 B71 Keyboard for use in Finland and Sweden 501493 BA1 Keyboard for use in Slovenia 501493 BB1 Keyboard for use in Israel 501493 BG1 Keyboard for use in Switzerland 501493 DD1 Keyb
4. invent HP EliteBook 2730p Notebook PC Maintenance and Service Guide Document Part Number 483222 001 October 2008 This guide is a troubleshooting reference used for maintaining and servicing the computer It provides comprehensive information on identifying computer features components and spare parts troubleshooting computer problems and performing computer disassembly procedures Copyright 2008 Hewlett Packard Development Company L P Microsoft Windows and Windows Vista are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel and Core are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Java is a U S trademark of Sun Microsystems Inc The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition October 2008 Document Part Number 483222 001 Safety warning notice WARNING To reduce the possibility of heat related injuries or of overheating the computer do not place the computer dir
5. For use in Argentina 490371 D01 For use in Brazil 490371 201 For use in Europe the Middle East and Africa 490371 021 For use in Israel 490371 BB1 For use in North America 490371 001 Screw Kit 501498 001 E Phillips PM2 5x7 0 captive screw E Phillips PM2 5x4 0 screw E Phillips PM2 0x5 0 captive screw E Phillips PM2 0x5 0 screw E Phillips PM2 0x4 0 screw E Phillips PM2 0x3 0 screw E Torx T8M2 5x6 0 screw E Torx T8M2 0x8 0 screw E Torx T8M2 0x5 0 screw 3 10 Maintenance and Service Guide Illustrated parts catalog Sequential part number listing Spare part number 459263 001 Description Broadcom BCM4312 802 11b g WLAN module for use in Antigua and Barbuda Barbados Belize Canada the Cayman Islands Guam Puerto Rico Trinidad and Tobago the U S Virgin Islands and the United States 459263 002 Broadcom BCM4312 802 11b g WLAN module for use in Afghanistan Albania Algeria Andorra Angola Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan the Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegovina Botswana Brazil the British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cameroon Cape Verde the Central African Republic Chad Chile the People s Republic of China Colombia Comoros the Congo Costa Rica Croatia Cyprus the Czech Republic Denmark Djibouti Dominica the Dominican Republic Ea
6. mm Hissin tintin Color Quantity Length Thread Head diameter Black 9 8 0 mm 2 0 mm 4 5mm Where used 6 screws that secure the keyboard to the computer i Where used 3 screws that secure the top cover to the base enclosure e l l l l 7 4 Maintenance and Service Guide Screw listing Torx T8M2 0x5 0 screw mm lili Color Quantity Length Thread Head diameter Black 4 5 0 mm 2 0 mm 4 5 mm Where used 2 screws that secure the hinge cover to the computer Maintenance and Service Guide 7 5 Screw listing Phillips PM2 0x5 0 screw 1011 mm daria br rada Color Quantity Length Thread Head diameter Black 8 5 0 mm 2 0 mm 5 0 mm Where used 2 screws that secure the top cover to the base enclosure 7 6 Maintenance and Service Guide Screw listing Where used One screw that secures the speaker to the base enclosure Maintenance and Service Guide 7 7 Screw listing Phillips PM2 0x4 0 screw mm hounhont Color Quantity Length Black 4 4 0 mm Thread Head diameter 2 0 mm 4 0 mm Where used One screw that secures the Bluetooth module to the base enclosure Where used One screw that secures the display converter cable to the system board Two screws that secure the display panel cable to the system board 7 8 Maintenance and Service Guide Screw listing Torx T8M2 5x6 0 screw A Color Quantity Length Thread Head diameter Black 4
7. 6 0 mm 2 5 mm 5 0 mm Where used 4 screws that secure the display assembly to the computer Maintenance and Service Guide 7 9 Screw listing Phillips PM2 5x7 0 captive screw f mom bitrate rca bcn Color Quantity Length Thread Head diameter Silver 6 7 0 mm 2 5 mm 5 0 mm Where used 6 captive screws that secure the fan heat sink assembly to the system board screws are secured by C clips 7 10 Maintenance and Service Guide 8 Backup and recovery Backup and recovery in Windows Vista Overview To protect your information use the Backup and Restore Center to back up individual files and folders back up your entire hard drive select models only or create system restore points In case of system failure you can use the backup files to restore the contents of your computer The Backup and Restore Center provides the following options Backing up individual files and folders Backing up the entire hard drive select models only Scheduling automatic backups select models only Creating system restore points Recovering individual files Restoring the computer to a previous state Recovering information using recovery tools Q For detailed instructions perform a search for these topics in Help and Support Q In case of system instability HP recommends that you print the recovery procedures and save them for later use Backing up your information Recovery after a system f
8. A CAUTION The WLAN module and the WWAN module are not interchangeable Description Spare part number HSPDA EV DO WWAN module 483377 002 Before removing the WWAN module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 8 5 Remove the SIM see SIM on page 4 9 6 Remove the hard drive cover see Hard drive on page 4 10 Remove the WWAN module 1 Disconnect the WWAN antenna cables from the terminals on the WWAN module Q The red WWAN antenna cable is connected to the WWAN module Main terminal The blue WWAN antenna cable is connected to the WWAN module Aux terminal 2 Remove the two Phillips PM2 5x4 0 screws that secure the WWAN module to the computer The edge of the module opposite the slot rises away from the computer 3 Remove the WWAN module by pulling the module away from the slot at an angle Q WWAN modules are designed with a notch to prevent incorrect insertion into the WWAN module slot Reverse this procedure to install the WWAN module Maintenance and Service Guide 4 15 Removal an
9. Maintenance and Service Guide External component identification Item Component Pen holder 4006 Description Stores the pen Vent Enables airflow to cool internal components The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Smart card reader select models only Supports optional smart cards and Java Cards Wireless switch Turns the wireless feature on or off but does not create a wireless connection A wireless network must be set up in order to establish a wireless connection Wireless light E Blue An integrated wireless device such as a wireless local area network WLAN device the HP Mobile Broadband Module and or a Bluetooth device is on E Amber All wireless devices are off Info button Launches Info Center which enables you to open various software solutions Powered USB port Provides power to a USB device such as an optional external MultiBay if used with a powered USB cable 2 10 Maintenance and Service Guide Rear components External component identification Item Component Jog dial Description In tablet mode functions like the enter key and the up and down arrows on a standard keyboard E Press inward to enter a command E Rotate up to scroll up E Rotate down to scroll down Esc button
10. RJ 45 network Pin 12345678 Signal Transmit Connector pin assignments Transmit Receive Unused Unused Receive Unused 0 NI DO oO A WO LY Unused Maintenance and Service Guide 9 5 Connector pin assignments Universal Serial Bus Pin Signal 1 5 VDC 2 Data 3 Data 4 Ground 9 6 Maintenance and Service Guide 10 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries and regions The requirements listed below are applicable to all countries and regions MH The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used E The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region E The appliance cou
11. spare part numbers 3 5 3 6 3 11 3 12 4 12 4 13 workstation guidelines 4 4 WWAN antenna 2 1 WWAN module enabling disabling 5 6 5 7 removal 4 15 spare part number 3 6 3 11 4 15 Maintenance and Service Guide Index 5
12. 2 customer accessible upgradable memory module slots Supports dual channel memory Supports PC2 6400 800 MHz DDR2 memory modules Up to 8192 GB maximum memory supported Supports the following configurations E 8192 MB total system memory 4096 x 2 dual channel E 6144 MB total system memory 4096 2048 E 5120 MB total system memory 4096 1024 E 4096 MB total system memory 2048 x 2 dual channel E 3072 MB total system memory 2048 1024 E 2048 MB total system memory 1024 x 2 dual channel E 2048 MB total system memory 2048 x 1 E 1024 MB total system memory 1024 x 1 Continued Maintenance and Service Guide 1 1 Product description Category Description Mass storage drives Supports 45 72 mm 1 80 inch hard drives and 45 72 mm 1 80 inch solid state drives Customer accessible Serial ATA HP 3D DriveGuard Supports the following drives E 120 GB 5400 rpm hard drive E 80 GB 5400 rpm hard drive E 80 GB solid state drive Optical drives Supports external optical drive only through docking station Diskette drive Supports external USB diskette drive only Supports boot from USB device Microphone Integrated dual array microphone Audio Analog Devices AD1984A high definition audio Single speaker Webcam Optional 2 1 megapixel webcam with business card reader support Business card slot Modem 56K V 92 1 5 inch data fax modem with digital line guard Modem cable is
13. 23 Audio connector board iii A th dn SM Ae ee ea 4 24 Bluetooth mod le s tdo li AAA lla ea O a 4 25 Speaker ici ia a bd ii di Sete dada bad hee Bens 4 26 Display assembly soto aa tas a dad a e e t 4 27 System board to 3 25 eng eee goo ee hE et ete Pe ES Se ees Eh hues 4 30 Fan heat sink assembly ii tt ia da A a ee a a aara 4 34 Modem Moll A A pe ee TE eis 4 36 Computer Setup Starting Computer SUD o ad 5 1 Using Comp ter SUP cerca o ia ee Reade rd eae hued le a se eee 5 2 Navigating and selecting in Computer Setup 0 0 0 cece cee eee ens 5 2 Restoring factory settings in Computer Setup 0 0 cee or 5 3 Computer Setup Menus 2 22 05 4 hese irra hi edad dale een aie eee sg alee en eee at 5 3 File Menu tecno inde det bra Ge clans begun dy os Md oye 5 3 Security MENU ptr we kiting ida woah Wake a dai 54 Diagnostics MENU A Pe Se E Seas Eich ee Se nas Bad eee 5 5 System Configuration menu 0 2 cece een n ene A T 5 5 Specifications Computer Specifications 3 sitet cee setae ae eae bee a ES oe eed oP Ae eta oA Raa tvs 6 1 12 1 inch WXGA display specifications 0 0 cece enn eee eeae 6 2 Hard drive Specifications serores a A A AA E 6 2 System DMA specifications oeie ece resecie retiri r aree TEE auter ea niena e Eee 6 3 System interrupt specifications nases ienr e E a E EE E E T a A a 6 3 System I O address specifications 0 0 eet eee nent eee eee 6 4 System memory map specifications s
14. 45 Ethernet includes link and activity lights USB 2 one powered VGA Dsub 15 pin supporting 1600 x 1200 external resolution at 75 GHz hot plug unplug with auto detect Keyboard pointing device Spill resistant 27 1 mm 10 7 inch keyboard Dual point configuration TouchPad with 2 TouchPad buttons and pointing stick with 2 pointing stick buttons Durable key caps Taps enabled as default Power requirements 65 W HP Smart AC adapter with localized cable plug support 3 wire plug with ground pin supports 3 pin DC connector 6 cell 2 25 Ah 44 Wh Li ion battery Supports HP2700 Ultra Slim Battery travel battery Security Supports security cable slot Optional integrated Active Smart card reader Integrated trusted platform module TPM 1 2 chip soldered to system board Integrated USB based fingerprint reader Operating system Preinstalled without Microsoft Office Windows Vista Business 32 Windows Vista Business 32 with Windows XPTablet image FreeDOS Preinstalled with Microsoft Office Windows Vista Business 32 with Microsoft Office 2007 Ready Windows Vista Business 32 with Windows XPTablet image and Microsoft Office 2007 Ready Windows Vista Ultimate 32 with Microsoft Office 2007 Ready Windows Vista Ultimate 32 with Windows XPTablet image and Microsoft Office 2007 Ready Windows Vista Business 32 with Microsoft Office 2007 Personal Windows Vista Business 32 with Windows XPTablet image an
15. GHz processor 1066 MHz FSB and 501482 001 6 MB L2 cache Equipped with Intel Core2 Duo SU9300 1 20 GHz processor 800 MHz FSB and 501481 001 3 MB L2 cache 11 Fan heat sink assembly includes replacement thermal material 501495 001 12 Base enclosure includes display release latch and rubber feet 501501 001 Rubber Kit not illustrated includes 4 rubber feet 5 Mylar screw covers and 2 display 501496 001 alignment guides 13 6 cell 4 4 Wh battery 504520 001 14 Shield Kit includes system board shield not illustrated and wireless compartment shield 501503 001 Continued 3 4 Maintenance and Service Guide Illustrated parts catalog Item Description Spare Part Number 15 WLAN module Intel Wi Fi Link 5100 802 11a b g WLAN module for use in all countries and regions 482957 001 Intel Wi Fi Link 5100 802 11a b g n WLAN module for use in all countries and regions 480985 001 Broadcom 4322 802 11a b g n WLAN module for use in Antigua and Barbuda Barbados 487330 001 Belize Canada the Cayman Islands Guam Puerto Rico Trinidad and Tobago the U S Virgin Islands and the United States Broadcom 4322 802 11a b g n WLAN module for use in Afghanistan Albania Algeria 487330 002 Andorra Angola Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan the Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegovina Botswana
16. Slovenia 501493 BA1 For use in South Korea 501493 AD1 For use in Spain 501493 071 For use in Switzerland 501493 BG1 For use in Taiwan 501493 AB1 For use in Thailand 501493 281 For use in Turkey 501493 141 For use in the United Kingdom 501493 031 For use in the United States 501493 001 Continued Maintenance and Service Guide Illustrated parts catalog Item Description Spare Part Number Plastics Kit includes 501499 001 3a Hinge cover 3b ExpressCard slot bezel 3c Hard drive cover includes 6 captive screws secured by C clips Q See Plastics Kit on page 3 9 for more Plastics Kit spare part information 4 Top cover includes LED board and cable and display alignment guides 501502 001 5 RTC battery includes double sided tape 482963 001 6 Audio connector board includes cable 507056 001 7 Bluetooth module 483113 001 The Bluetooth module spare part kit does not include a Bluetooth module cable The Bluetooth module cable is included in the Cables Kit spare part number 501500 001 8 Speaker 507057 001 9 Modem module includes module cable For use only in Australia and New Zealand 461750 011 For use in all countries and regions except Australia and New Zealand 461750 001 10 System board includes replacement thermal material Equipped with Intel Core2 Duo SL9400 1 86 GHz processor 1066 MHz FSB and 501483 001 6 MB L2 cache Equipped with Intel Core2 Duo SL9300 1 60
17. Standby Windows XP E Off The computer is off or in Hibernation O Battery light E Amber A battery is charging E Turquoise A battery is close to full charge capacity E Blinking amber A battery that is the only available power source has reached a low battery level When the battery reaches a critical battery level the battery light begins blinking rapidly E Off If the computer is plugged into an external power source the light turns off when all batteries in the computer are fully charged If the computer is not plugged into an external power source the light stays off until the battery reaches a low battery level Drive light E Blinking turquoise The hard drive is being accessed E Amber HP 3D DriveGuard has temporarily parked the internal hard drive 4 Caps lock light On Caps lock is on 6 TouchPad light E Off TouchPad is enabled E Amber TouchPad is disabled QO Volume mute light E Turquoise Computer sound is on E Amber Computer sound is off 7 Volume down light Blinking The volume scroll zone is being used to decrease speaker volume 8 Volume up light Blinking The volume scroll zone is being used to increase speaker volume Num lock light On Num lock is on or the embedded numeric keypad is enabled Maintenance and Service Guide External component identification Pointing devices Item Component Descri
18. WLAN module on page 4 12 WWAN module see WWAN module on page 4 15 Memory modules see Memory module on page 4 16 RTC battery see RTC battery on page 4 23 Fan heat sink assembly see Fan heat sink assembly on page 4 34 Modem module see Modem module on page 4 36 4 30 Maintenance and Service Guide Removal and replacement procedures Remove the system board 1 Turn the computer upside down with the front toward you 2 Remove the wireless module compartment shield from the base enclosure The wireless module compartment shield is included in the Shield Kit spare part number 501503 001 gt 3 Turn the computer right side up with the front toward you 4 Press the ExpressCard slot bezel to release it from the ExpressCard slot The ExpressCard slot bezel is partially ejected from the ExpressCard slot 5 Remove the ExpressCard slot bezel The ExpressCard slot bezel is included in the Plastics Kit spare part number 501499 001 Maintenance and Service Guide 4 3 Removal and replacement procedures 6 Position the computer with the front toward you 7 Remove the system board shield The system board shield is included in the Shield Kit spare part number 501503 001 4 32 Maintenance and Service Guide Removal and replacement procedures 9 Position the computer with the rear panel toward you 10 Use the battery connector to lift the front edge of the sy
19. Zambia and Zimbabwe Before removing the WLAN module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 8 5 Remove the SIM see SIM on page 4 9 6 Remove the hard drive cover see Hard drive on page 4 10 Maintenance and Service Guide 4 13 Removal and replacement procedures Remove the WLAN module 1 Disconnect the WLAN antenna cables from the terminals on the WLAN module Q The black WLAN antenna cable is connected to the WLAN module Main terminal The white WLAN antenna cable is connected to the WLAN module Aux terminal 2 Remove the two Phillips PM2 5x4 0 screws that secure the WLAN module to the computer The edge of the module opposite the slot rises away from the computer 3 Remove the WLAN module by pulling the module away from the slot at an angle Q WLAN modules are designed with a notch to prevent incorrect insertion into the WLAN module slot Reverse this procedure to install the WLAN module 4 14 Maintenance and Service Guide Removal and replacement procedures WWAN module
20. and Zimbabwe 461750 001 Modem module for use in all countries and regions except Australia and New Zealand includes module cable 461750 011 Modem module for use only in Australia and New Zealand includes module cable 463958 001 65 W AC adapter 480985 001 Intel Wi Fi Link 5100 802 11a b g n WLAN module for use in all countries and regions 482957 001 Intel Wi Fi Link 5100 802 11a b g WLAN module for use in all countries and regions 482963 001 RTC battery includes double sided tape 4831 13 001 Bluetooth module The Bluetooth module spare part kit does not include a Bluetooth module cable The Bluetooth module cable is included in the Cables Kit spare part number 501500 001 483377 002 HSPDA EV DO WWAN module 487330 001 Broadcom 4322 802 11a b g n WLAN module for use in Antigua and Barbuda Barbados Belize Canada the Cayman Islands Guam Puerto Rico Trinidad and Tobago the U S Virgin Islands and the United States Continued Maintenance and Service Guide 3 11 Illustrated parts catalog Spare part number 487330 002 Description Broadcom 4322 802 11a b g n WLAN module for use in Afghanistan Albania Algeria Andorra Angola Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan the Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegovina Botswana Brazil the B
21. are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennae free from obstructions To see wireless regulatory notices refer to the section of the Regulatory Safety and Environmental Notices that applies to your country or region These notices are located in Help and Support Maintenance and Service Guide External component identification Display components Component Webcam light select models only Description On The webcam is in use Webcam select models only Records audio and video and captures still photographs Keyboard light button Opens and turns on the keyboard light Keyboard light Illuminates the keyboard in low light conditions when the keyboard light button is pressed HP Fingerprint Sensor fingerprint reader Allows a fingerprint logon to Windows instead of a password logon Internal microphones 2 Record sound and transmit sound for video conferencing and Voice Over IP VoIP Ambient light sensor Automatically adjusts the display brightness based on the lighting conditions in your environment o o o o eeee Convertible hinge Swivels the display and converts the computer from traditional notebook mode into tablet mode or vice versa Maintenance and Service Guide Buttons and switches Item Component External component identification Description 1 I
22. computer 4 Remove the battery see Battery on page 4 8 5 Remove the SIM see SIM on page 4 9 6 Remove the hard drive cover see Hard drive on page 4 10 Remove the keyboard 1 Remove the following Two Mylar screw covers The screw covers detailed in this section are available in the Rubber Kit spare part number RUB 001 Six Torx T8M2 0x8 0 screws 4 18 Maintenance and Service Guide Removal and replacement procedures 2 Turn the computer display side up with the front toward you 3 Open the computer as far as possible 4 Lift the rear edge of the keyboard and slide it back until the pointing stick cable is accessible 5 Release the zero insertion force ZIF connector to which the pointing stick cable is attached and disconnect the pointing stick cable from the system board 6 Swing the top edge of the keyboard up and forward until it rests upside down on the palm rest 7 Release the ZIF connector to which the keyboard cable is attached and disconnect the keyboard cable from the system board 8 Remove the keyboard Reverse this procedure to install the keyboard Maintenance and Service Guide 4 19 Removal and replacement procedures Hinge cover Q The hinge cover is included in the Plastics Kit spare part number 501499 001 Before removing the hinge cover follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hib
23. current session Then exit and restart the computer Save changes and exit Save any changes entered during the current session Then exit and restart the computer Your changes go into effect when the computer restarts Maintenance and Service Guide 5 3 Computer Setup Security menu Q Some of the menu items listed in this section may not be supported by your computer Select User Management requires an administrator password To do this E Create a new BIOS user account E View a list of ProtectTools users Password Policy requires an administrator password Revise password policy criteria Allow HP SpareKey Enrollment Enable disable permission to enroll or reset HP SpareKey HP SpareKey Enrollment Enroll or reset HP SpareKey which is a set of security questions and answers used if you forget your password HP SpareKey Enable disable HP SpareKey enabled by default Fingerprint Reset on Reboot If Present Enable disable the fingerprint reader select models only disabled by default Change Password Enter change or delete a BIOS administrator password DriveLock Passwords E Enable disable DriveLock on any computer hard drive enabled by default E Change a DriveLock user password or master password DriveLock settings are accessible only when you enter Computer Setup by turning on not restarting the computer Automatic DriveLock Enable disable A
24. illustrated 3 9 removal 4 10 headphone jack connector pinout 9 2 location 2 8 hinge cover illustrated 3 9 removal 4 20 HP Fingerprint Sensor 2 2 2 8 HP SpareKey 5 4 HP SpareKey enrollment 5 4 l illustrated parts catalog 3 1 Include TYPE 131 in SMBIOS 5 8 info button 2 9 2 10 J jacks audio in 2 8 audio out 2 8 headphone 2 8 microphone 2 8 modem 2 11 network 2 11 RJ 11 2 11 RJ 45 2 11 jog dial 2 11 K key components 2 4 keyboard removal 4 17 spare part numbers 3 3 3 13 4 17 keyboard light 2 2 keyboard light button 2 2 2 7 keys esc 2 4 fn 2 4 fn 2 6 function 2 4 numeric keypad 2 4 Windows applications 2 4 Windows logo 2 4 L left side components 2 9 2 10 light components 2 5 lights battery 2 5 caps lock 2 5 drive 2 5 keyboard 2 2 num lock 2 5 power 2 5 TouchPad 2 5 2 6 volume down 2 5 volume mute 2 5 volume up 2 5 webcam 2 2 wireless 2 9 2 10 M memory module removal 4 16 spare part numbers 3 6 3 12 4 16 microphone jack connector pinout 9 2 location 2 8 microphones 2 2 miscellaneous parts spare part numbers 3 10 modem jack connector pinout 9 4 location 2 11 modem module enabling disabling 5 6 5 7 removal 4 36 spare part numbers 3 4 3 11 4 36 monitor port connector pinout 9 3 location 2 11 Maintenance and Service Guide Index 3 Index network jack connector pinout 9 5 location 2 11 NIC enabling disabling 5 6 5 7 num lock light 2 5 numeric
25. it rests at an angle and then remove the hard drive cover The hard drive cover is included in the Plastics Kit spare part number 501499 001 4 10 Maintenance and Service Guide Removal and replacement procedures 3 Remove the two Phillips PM2 0x3 0 screws that secure the hard drive bracket to the computer 4 Remove the hard drive bracket 5 Disconnect the hard drive connector cable from the system board 6 Release the hard drive by sliding it to the right and then lifting the rear edge until the hard drive rests at an angle 7 Lift the hard drive straight up to remove it from the hard drive compartment Reverse this procedure to reassemble and install the hard drive Maintenance and Service Guide 4 11 Removal and replacement procedures WLAN module E CAUTION The WLAN module and the WWAN module are not interchangeable Description Spare part number Intel Wi Fi Link 5100 802 11a b g WLAN module for use in all countries and regions 482957 001 Intel Wi Fi Link 5100 802 11a b g n WLAN module for use in all countries and regions 480985 001 Broadcom 4322 802 11a b g n WLAN module for use in Antigua and Barbuda Barbados Belize 487330 001 Canada the Cayman Islands Guam Puerto Rico Trinidad and Tobago the U S Virgin Islands and the United States Broadcom 4322 802 11a b g n WLAN module for use in Afghanistan Albania Algeria Andorra 487330 002 Angola Antigua and Barbuda Argentina
26. of recovery discs required EH When backing up to discs number each disc before inserting it into the optical drive of the computer To create a backup using Backup and Restore Center follow these steps Q Be sure that the computer is connected to AC power before you start the backup process Q The backup process may take over an hour depending on file size and the speed of the computer 1 Select Start gt All Programs gt Maintenance gt Backup and Restore Center 2 Follow the on screen instructions to back up your entire computer select models only or your files Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support for more information Performing a recovery In case of system failure or instability the computer provides the following tools to recover your files E Windows recovery tools You can use the Backup and Restore Center to recover information you have previously backed up You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly fll recovery tools You can use the f11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory If you are unable to boot st
27. taras Meta eg dat asada brasa 3 7 Mass storage devices mia iii its a etwas ba rada tin Seeds See 3 8 Plastics Kit a a A SE ae a a ra 3 9 Miscellaneous PULSE Lao a NAA A r AE 3 10 Sequential part number listing 2 2 ene eee eben nes 3 11 4 Removal and replacement procedures Preliminary replacement requirements 0 0 cee cece e een eben en eee 4 1 A thee ese tase ao ele tes Wie E Mis Ate Bae Fae 4 1 Service consid rations scoe ce cee DEE ae teen o De ene eee ie a 4 1 Grounding euidelines 2 ele eee eae a AARAA 4 2 Unknown user Pass Word ooo 4 5 Component replacement procedures o oo ooooooooo enn enn tne eee eae 4 6 Serial number location acoso teed nin weedeat dit dl i ae when 4 6 Computer testi oe Ro tet Che tte hw vena Bahan eh Dy arenes has an Seem cn Oh 4 7 Battery ra e an eats Serine aie boas sla hee aioe on wav tac te ist whey sn ee an Be 4 8 SIMs seeds eh agers at ast ab Denia ab bs dei Ds dad obe g 4 9 Hard drive s jcc nd de eh wh ash wih ee AA A etd eed Sed Gaga eae 4 10 WLAN module 3 nenes epee e Pee es Peas Ea ere Seek 4 12 WWAN module bat seat Sea A ated aaa A NAN og EY og aan 4 15 Memory m dule iii gee Gees Mie ee hy ee hee ee ee ee 4 16 Keyboard s ions echo A aba E le ET E e sas hp eee Whe Sea Ws Gate Wee ees 4 17 Hinge COVER iia poe eas oe es BO Oe ee he A i a ee ee ees 4 20 Maintenance and Service Guide iv Contents TOP COVER y iio enean a dyed A adam 4 21 RUC battre atte 4
28. the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 8 5 Remove the following components a b c d SIM see SIM on page 4 9 Hard drive cover see Hard drive on page 4 10 Keyboard see Keyboard on page 4 17 Hinge cover see Hinge cover on page 4 20 Remove the top cover 1 Turn the computer upside down with the front toward you 2 Remove the following One small Mylar screw cover All Mylar screw covers detailed in this section are included in the Rubber Kit spare part number RUB 001 Three Torx T8M2 0x8 0 screws Two large Mylar screw covers The screw covers detailed in this section are included in the Rubber Kit spare part number RUB 001 Two Torx T8M2 0x4 0 screws Maintenance and Service Guide 4 2 Removal and replacement procedures 3 Turn the computer right side up with the front toward you 4 Open the computer as far as possible 5 Release the ZIF connector to which the TouchPad board cable is connected and disconnect the TouchPad board cable from the system board 6 Release the ZIF connector to which the LED board cable is connected and disconnect the LED board cable from the system board 7 Remove the two Phillips PM2 0x5 0 screws that secure the top cover to the computer 8 Lift the front edge of the top co
29. the system board 4 Disconnect the modem module cable from the modem module 5 Remove the modem module Reverse this procedure to install the modem module 4 36 Maintenance and Service Guide 5 Computer Setup Starting Computer Setup Computer Setup is a preinstalled ROM based utility that can be used even when the operating system is not working or will not load Q Some of the Computer Setup menu items listed in this guide may not be supported by your computer Q An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter BIOS Setup Maintenance and Service Guide 5 1 Computer Setup Using Computer Setup Navigating and selecting in Computer Setup The information and settings in Computer Setup are accessed from the File Security Diagnostics and System Configuration menus To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 1 To select a menu or a menu item use the keyboard arrow keys and then press enter or use a pointing device to click t
30. 1 80 GB 5400 rpm 501490 001 80 GB solid state drive includes bracket isolator and connector cable 501492 001 Hard drive connector cable not illustrated 504519 001 18 Memory module PC2 6400 800 MHz DDR2 4096 MB 501489 001 2048 MB 501488 001 1024 MB 501487 001 Cable Kit not illustrated includes audio connector board cable see Cable Kit on page 3 7 501500 001 for more Cable Kit information 3 6 Maintenance and Service Guide Illustrated parts catalog Cable Kit a Spare part number 501500 001 Item Description Cable Kit Audio connector board cable Bluetooth module cable Maintenance and Service Guide 3 7 Illustrated parts catalog Mass storage devices Item Description Spare part number Hard drive includes bracket isolator and connector cable 120 GB 5400 rpm 501491 001 80 GB 5400 rpm 501490 001 80 GB solid state drive includes bracket isolator and connector cable 501492 001 Hard drive connector cable not illustrated 504519 001 3 8 Maintenance and Service Guide Illustrated parts catalog Plastics Kit o Item Description Spare part number Plastics Kit 501499 001 Hinge cover ExpressCard slot bezel Hard drive cover includes one captive screw secured by a C clip Maintenance and Service Guide 3 9 Illustrated parts catalog Miscellaneous parts Description Spare part number 65 W AC adapter 463958 001 Power cords
31. Armenia Aruba Australia Austria Azerbaijan the Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegovina Botswana Brazil the British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cameroon Cape Verde the Central African Republic Chad Chile the People s Republic of China Colombia Comoros the Congo Costa Rica Croatia Cyprus the Czech Republic Denmark Djibouti Dominica the Dominican Republic East Timor Ecuador Egypt El Salvador Equitorial Guinea Eritrea Estonia Ethiopia Fiji Finland France French Guiana Gabon Gambia Georgia Germany Ghana Gibraltar Greece Grenada Guadeloupe Guatemala Guinea Guinea Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Ireland Israel Italy the Ivory Coast Jamaica Jordan Kazakhstan Kenya Kiribati Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia the Maldives Mali Malta the Marshall Islands Martinique Mauritania Mauritius Mexico Micronesia Monaco Mongolia Montenegro Morocco Mozambique Namibia Nauru Nepal the Nether Antilles the Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru the Philippines Poland Portugal the Republic of Moldova Romania Russia Rwanda Samoa San Marino Sao Tome and Principe Saudi Arabia Se
32. Brazil the British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cameroon Cape Verde the Central African Republic Chad Chile the People s Republic of China Colombia Comoros the Congo Costa Rica Croatia Cyprus the Czech Republic Denmark Djibouti Dominica the Dominican Republic East Timor Ecuador Egypt El Salvador Equitorial Guinea Eritrea Estonia Ethiopia Fiji Finland France French Guiana Gabon Gambia Georgia Germany Ghana Gibraltar Greece Grenada Guadeloupe Guatemala Guinea Guinea Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Ireland Israel Italy the Ivory Coast Jamaica Jordan Kazakhstan Kenya Kiribati Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia the Maldives Mali Malta the Marshall Islands Martinique Mauritania Mauritius Mexico Micronesia Monaco Mongolia Montenegro Morocco Mozambique Namibia Nauru Nepal the Nether Antilles the Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru the Philippines Poland Portugal the Republic of Moldova Romania Russia Rwanda Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia the Seychelles Sierra Leone Singapore Slovakia Slovenia the Solomon Islands Somalia South Africa South Korea Spain Sri Lanka St Kitts and Nevis St Lu
33. C key for Startup Menu message is displayed at the bottom of the screen 2 Press to enter BIOS Setup 3 Use a pointing device or the arrow keys to select File gt Restore defaults 4 Follow the on screen instructions 5 To save your changes and exit click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File gt Save changes and exit and then press Your changes go into effect when the computer restarts Q Your password settings and security settings are not changed when you restore the factory settings Computer Setup menus The menu tables in this section provide an overview of Computer Setup options Q Some of the Computer Setup menu items listed in this chapter may not be supported by your computer File menu Select To do this System Information E View identification information for the computer and the batteries in the system E View specification information for the processor cache and memory size system ROM video revision and keyboard controller version Set System Date and Time Set or change the date and time on the computer Restore defaults Replace the configuration settings in Computer Setup with the original factory settings Hard drive mode password settings and security settings are not changed when you restore the factory settings Ignore changes and exit Cancel any changes entered during the
34. GB vertical stripe Backlight Edge lit Character display 80 x 25 Total power consumption 4 0 W Viewing angle Hard drive specifications 40 horizontal 120 40 vertical typical 120 GB 80 GB Dimensions Height 8 0 mm 8 0 mm Width 45 7 mm 45 7 mm Weight 101g 101g Interface type SATA SATA Transfer rate 100 MB sec 100 MB sec Security ATA security ATA security Seek times typical read including setting Single track 3ms 3ms Average 13 ms 13 ms Maximum 24 ms 24 ms Logical blocks 234 456 960 156 304 640 Disc rotational speed 5400 rpm 5400 rpm Operating temperature 5 C to 55 C 41 F to 131 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly Q Certain restrictions and exclusions apply Contact technical support for details Maintenance and Service Guide System DMA specifications Specifications Hardware DMA System function DMAO Not applicable DMA1 Not applicable DMA2 Not applicable DMA3 Not applicable DMA4 Direct memory access controller DMA5 Not applicable DMA6 Not assigned DMA7 Not assigned PC Card controller can use DMA 1 2 or 5 System interrupt specifications Hardware IRQ System function IRQO System timer IRQ1 Standard 101 102 Key or Microsoft Natural Keyboard I
35. In tablet mode allows you to exit or escape out of an application Rotate button In tablet mode switches the image between landscape and portrait orientation Ctrl alt del button In tablet mode E While Windows is running press the button with the pen to enter the ctrl alt del command E While the Computer Setup utility is running press the button with the pen to enter the reset command The computer resets and all unsaved information is lost The reset function can be used to restore functionality when the system has become unresponsive RJ 11 modem jack Connects a modem cable RJ 45 network jack Connects a network cable External monitor port Connects an external VGA monitor or projector Power connector Connects an AC adapter To protect your work and the system the ctrl alt delete command cannot be entered using the ctrl alt and del keys on the on screen keyboard Maintenance and Service Guide 2 11 External component identification Bottom components Item Component Description Hard drive bay Holds the hard drive memory module slots WLAN module select models only and WWAN module select models only Vents 4 Enable airflow to cool internal components The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation
36. Numeric data processor 0200 027F Motherboard resource 3B0 3BB Mobile Intel 4 series Express Chipset Family 3C0 3DF Mobile Intel 4 series Express Chipset Family 400 47F Motherboard resource 4D0 4D1 Programmable interrupt controller 500 57F Motherboard resources 1000 1003 Motherboard resources 1010 101F Motherboard resources 2000 20FF Marvell Yukon 88E8072 PCI E Gigabit Ethernet Controller 2000 2FFF ICH9 Family PCI Express Root Port6 294A 3000 4FFF ICH9 Family PCI Express Root Port5 2948 5000 6FFF ICH9 Family PCI Express Root Port3 2944 7000 701F ICH9M E M SATA AHCI Controller 7020 703F ICH9 Family USB universal Host Controller 2936 7040 705F ICH9 Family USB universal Host Controller 2935 7060 707F ICH9 Family USB universal Host Controller 2934 7080 709F ICH9 Family USB universal Host Controller 2939 70A0 70BF ICH9 Family USB universal Host Controller 2938 70C0 70DF ICH9 Family USB universal Host Controller 2937 70E0 70E7 ICH9M E M SATA AHCI Controller 70E8 70EF ICH9M E M SATA AHCI Controller 70FO 70F7 Mobile Intel 4 series Express Chipset Family 70F8 70FB ICH9M E M SATA AHCI Controller 70FC 70FF ICH9M E M SATA AHCI Controller EF80 EF9F Motherboard resources FEOO FEOF Motherboard resources FE80 EF8F Motherboard resources FFFF Motherboard resources Maintenance and Service Guide 6 5 Specifications System memory map specifications Size Memory address System function 640 KB 00000000 0009FFFF Base mem
37. PP Enhanced Parallel Port E Enable disable fan always on while connected to an AC outlet enabled by default E Enable disable LAN Power Save select models only When enabled saves power by turning off the LAN when not in use enabled by default E Enable disable Data Execution Prevention When enabled the processor can disable some virus code execution which helps to improve computer security E SATA Serial Advanced Technology Attachment device mode The following options are available O AHCI Advanced Host Controller Interface O IDE Integrated Drive Electronics RAID select models only Q Availability of the options above varies by computer model E Enable disable secondary battery fast charge enabled by default E Enable disable HP QuickLook 2 enabled by default E Enable disable Virtualization Technology select models only disabled by default E Enable disable TXT Intel Trusted Execution Technology select models only disabled by default E Enable disable Dual Core CPU select models only enabled by default E Enable Disable Unified Extensible Firmware Interface UEFI mode disabled by default Built In Device Options E Enable disable the wireless switch enabled by default E Enable disable embedded WWAN device radio select models only enabled by default E Enable disable embedded Bluetooth device radio enabled by default E Enable disable the Network Interface Contro
38. RQ8 System CMOS real time clock IRQ12 Synaptics PS 2 TouchPad IRQ13 Numeric data processor IRQ16 Intel ICH9 Family USB universal Host Controller 2937 Mobile Intel 4 Series Express Chipset Family IRQ17 High Definition Audio Controller Intel ICH9 Family USB universal Host Controller 2938 Marvel Yukon 88E8072 PCIE Gigabit Ethernet Controller IRQ18 Intel ICH9 Family USB universal Host Controller 2939 Intel ICH9 Family USB universal Host Controller 2936 IRQ19 Intel ICH9 Family USB2 Enhanced Controller 293C IRQ20 Intel ICH9 Family USB2 Enhanced Controller 293A Intel ICH9 Family USB universal Host Controller 2934 IRQ21 Intel ICH9M E M SATA AHCI Controller IRQ22 Intel ICH9 Family USB universal Host Controller 2935 Default configuration audio possible configurations are IRQ5 IRQ7 IRQ9 IRQ10 or none PC Cards may assert IRQ3 IRQ4 IRQ5 IRQ7 IRQY IRQ10 IRQ11 or IRQ15 Either the infrared or the serial port may assert IRQ3 or IRQ4 Q For operating systems after Windows 2000 APIC Advanced programming interrupt controller is used Maintenance and Service Guide Specifications System I O address specifications 1 0 address hex System function shipping configuration 000 01F DMA controller 020 021 Program interrupt controller 024 025 Program interrupt Controller 028 029 Program interru
39. RTC battery Maintenance and Service Guide 4 23 Removal and replacement procedures Audio connector board Description Spare part number Audio connector board includes cable 507056 001 Before removing the audio connector board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 8 5 Remove the following components a SIM see SIM on page 4 9 b Hard drive cover see Hard drive on page 4 10 c Keyboard see Keyboard on page 4 17 d Hinge cover see Hinge cover on page 4 20 e Top cover see Top cover on page 4 21 Remove the audio connector board and cable 1 Release the ZIF connector to which the audio connector board cable is connected and disconnect the audio connector board cable from the system board The audio connector board cable is included with the audio connector board and is also available in the Cables Kit spare part number MCK 001 2 Remove the Phillips PM2 0x5 0 screw that secures the audio connector board to the base enclosure 3 Remove the audio connector board and cable R
40. Speaker Produces sound Battery bay Holds the battery and subscriber identity module SIM Charge level indicator Displays the approximate remaining battery charge Accessory battery connector door Slides open to expose the accessory battery connector Accessory battery connector Connects an optional accessory battery Battery release latch Releases the battery from the battery bay Docking connector Connects an optional docking device 2 12 Maintenance and Service Guide 3 Illustrated parts catalog Serial number location The service tag affixed to the bottom of the computer provides information that may be needed when troubleshooting system problems The service tag provides the following information Product name This is the product name affixed to the front of the computer Serial number s n This is an alphanumeric identifier that is unique to each product Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed Model description This is the number used to locate documents drivers and support for the computer Warranty period This number describes the duration of the warranty period for the computer When ordering parts or requesting information provide the computer serial number and model description provided on the service tag OF product NOON NEN KKN AIK L
41. ade of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Maintenance and Service Guide 4 3 Removal and replacement procedures Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper grou
42. ailure is as complete as your most current backup You should create your initial backup immediately after software setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup You can back up your information to an optional external hard drive a network drive or discs Note the following when backing up Store personal files in the Documents folder and back it up regularly Back up templates that are stored in their associated programs Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences Maintenance and Service Guide 8 1 Backup and recovery To create a screen shot 1 Display the screen you want to save 2 Copy the screen image To copy only the active window press alt fn prt sc To copy the entire screen press fn prt sc 3 Open a word processing document and then select Edit gt Paste The screen image is added to the document 4 Save the document E When backing up to discs use any of the following types of discs purchased separately CD R CD RW DVD R DVD R DL DVD R DVD R DL or DVD RW The discs you use will depend on the type of optical drive installed in your computer DVDs and DVDs with double layer DL support store more information than CDs so using them for backup reduces the number
43. an yaoa mmm IIIA El on AC P DAN DIDE ATTA ANAND INNT ana mO tag warranty wa o Maintenance and Service Guide 3 1 Illustrated parts catalog Computer major components 3 2 Maintenance and Service Guide Illustrated parts catalog Item Description Spare Part Number 1 Display assembly includes ambient light sensor fingerprint reader logo 2 microphones nameplate 2 WLAN antenna transceivers and cables and 2 WWAN antenna transceivers and cables 12 1 inch WXGA LED display assembly with webcam and outdoor light 504172 001 12 1 inch WXGA LED display assembly with webcam 504170 001 12 1 inch WXGA LED display assembly with outdoor light 504171 001 12 1 inch WXGA LED display assembly 504169 001 2 Keyboard includes keyboard cable For use in Belgium 501493 A41 For use in Brazil 501493 201 For use the Czech Republic 501493 211 For use in Denmark 501493 081 For use in Finland and Sweden 501493 B71 For use in France 501493 051 For use in French Canada 501493 121 For use in Germany 501493 041 For use in Greece 501493 DJ1 For use in Hungary 501493 221 For use in Iceland 501493 DD1 For use in Israel 501493 BB1 For use in Italy 501493 061 For use in Japan 501493 291 For use in Latin America 501493 161 For use in the Netherlands 501493 B31 For use in Norway 501493 091 For use in Portugal 501493 131 For use in Russia 501493 251 For use in Saudi Arabia 501493 171 For use in Slovakia 501493 231 For use in
44. ar Greece Grenada Guadeloupe Guatemala Guinea Guinea Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Ireland Israel Italy the Ivory Coast Jamaica Jordan Kazakhstan Kenya Kiribati Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia the Maldives Mali Malta the Marshall Islands Martinique Mauritania Mauritius Mexico Micronesia Monaco Mongolia Montenegro Morocco Mozambique Namibia Nauru Nepal the Nether Antilles the Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru the Philippines Poland Portugal the Republic of Moldova Romania Russia Rwanda Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia the Seychelles Sierra Leone Singapore Slovakia Slovenia the Solomon Islands Somalia South Africa South Korea Spain Sri Lanka St Kitts and Nevis St Lucia St Vincent and the Grenadines Suriname Swaziland Sweden Switzerland Taiwan Tajikistan Tanzania Togo Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Tuvalu Uganda Ukraine the United Arab Emirates the United Kingdom Uruguay Uzbekistan Vanuatu Venezuela Vietnam Yemen Zaire Zambia and Zimbabwe 16 HSPDA EV DO WWAN module 483377 002 17 Hard drive includes bracket isolator and connector cable 120 GB 5400 rpm 501491 00
45. art up your computer you must purchase a Windows Vista operating system DVD to reboot the computer and repair the operating system For additional information refer to the Using a Windows Vista operating system DVD purchased separately section in this guide 8 2 Maintenance and Service Guide Backup and recovery Using the Windows recovery tools To recover information you previously backed up follow these steps 1 Click Start gt All Programs gt Maintenance gt Backup and Restore Center 2 Follow the on screen instructions to recover your entire computer select models only or your files Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support for more information To recover your information using Startup Repair follow these steps CAUTION Using Startup Repair completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 If possible back up all personal files 2 If possible check for the presence of the Windows partition and the HP Recovery partition To
46. bling disabling 5 8 location 2 8 A AC adapter spare part number 3 10 3 11 accessory battery connector 2 12 accessory battery connector door 2 12 allow HP SpareKey enrollment 5 4 ambient light sensor enabling disabling 5 6 5 7 location 2 2 AMT Options 5 8 AMT Setup Prompt 5 8 antenna components 2 1 audio connector board removal 4 24 spare part number 3 4 3 14 4 24 audio connector board cable illustrated 3 7 audio in jack connector pinout 9 2 location 2 8 audio out jack connector pinout 9 2 location 2 8 automatic DriveLock 5 4 B backing up files and folders 8 1 8 5 backing up your information 8 1 backup and recovery overview 8 1 base enclosure spare part number 34 3 14 battery removal 4 8 spare part number 3 4 3 14 4 8 battery bay 2 12 battery light 2 5 battery release latch 2 12 Bluetooth compartment 2 7 Bluetooth module enabling disabling 5 6 5 7 removal 4 25 spare part number 3 4 3 11 4 25 Index boot options 5 5 bottom components 2 12 business card slot 2 7 button components 2 3 buttons ctrl alt del 2 11 Esc 2 11 external WWAN antenna 2 7 info 2 9 2 10 keyboard light 2 2 2 7 pointing stick 2 6 presentation 2 3 rotate 2 11 TouchPad 2 6 volume mute 2 3 C Cable Kit contents 3 7 spare part number 3 6 3 7 3 14 cables service considerations 4 1 caps lock light 2 5 charge level indicator 2 12 CMOS clearing 4 5 component replacement procedures 4 6 components ante
47. cia St Vincent and the Grenadines Suriname Swaziland Sweden Switzerland Taiwan Tajikistan Tanzania Togo Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Tuvalu Uganda Ukraine the United Arab Emirates the United Kingdom Uruguay Uzbekistan Vanuatu Venezuela Vietnam Yemen Zaire Zambia and Zimbabwe Broadcom BCM4312 802 11b g WLAN module for use in Antigua and Barbuda Barbados 459263 001 Belize Canada the Cayman Islands Guam Puerto Rico Trinidad and Tobago the U S Virgin Islands and the United States Continued Maintenance and Service Guide 3 5 Illustrated parts catalog Item Description Spare Part Number Broadcom BCM4312 802 11b g WLAN module for use in Afghanistan Albania Algeria 459263 002 Andorra Angola Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan the Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegovina Botswana Brazil the British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cameroon Cape Verde the Central African Republic Chad Chile the People s Republic of China Colombia Comoros the Congo Costa Rica Croatia Cyprus the Czech Republic Denmark Djibouti Dominica the Dominican Republic East Timor Ecuador Egypt El Salvador Equitorial Guinea Eritrea Estonia Ethiopia Fiji Finland France French Guiana Gabon Gambia Georgia Germany Ghana Gibralt
48. ctions Performing a recovery In case of system failure or instability the computer provides the following tools to recover your files E Windows recovery tools select models only You can use the Windows Backup utility to recover information you have previously backed up E Operating System and Driver Recovery discs included with your computer You can use the discs to recover your operating system and programs installed at the factory Recovering your information To recover information you previously backed up follow these steps 1 If possible back up all personal files 2 Click Start gt All Programs gt Accessories gt System Tools gt Backup The Backup or Restore Wizard opens 3 Click Restore files and settings and then click Next 4 Follow the on screen instructions Q For additional information on initiating a recovery in Windows perform a search for this topic in Help and Support Recovering the operating system and programs CAUTION The recovery process reformats and completely erases the hard drive All files you have created and any software installed on the computer are permanently removed The recovery process reinstalls the original operating system software and drivers Software drivers and updates not installed by HP must be manually reinstalled To recover your operating system and programs follow these steps 1 If possible back up all personal files Insert the Operating S
49. d the processor can disable some virus code execution which helps to improve computer security E SATA Serial Advanced Technology Attachment device mode The following options are available O AHCI Advanced Host Controller Interface O IDE Integrated Drive Electronics RAID select models only Q Availability of the options above varies by computer model E Enable disable secondary battery fast charge enabled by default E Enable disable HP QuickLook 2 enabled by default A Enable disable Virtualization Technology select models only disabled by default E Enable disable TXT Intel Trusted Execution Technology select models only disabled by default E Enable disable Dual Core CPU select models only enabled by default E Enable Disable Unified Extensible Firmware Interface UEFI mode disabled by default Built In Device Options E Enable disable the wireless switch enabled by default E Enable disable embedded WWAN device radio select models only enabled by default E Enable disable embedded Bluetooth device radio enabled by default E Enable disable the Network Interface Controller LAN enabled by default Set the wake on LAN state Options include the following O Disabled O Boot to Network set by default O Follow Boot Order Enable disable the fingerprint device enabled by default Enable disable a modem device enabled by default Enable disable the embedded WLAN device
50. d Microsoft Office 2007 Personal Windows Vista Business 32 with Microsoft Office 2007 Personal and PowerPoint Windows Vista Business 32 with Windows XPTablet image Microsoft Office 2007 Personal and PowerPoint Windows Vista Business 32 with Microsoft Office 2007 Pro Windows Vista Business 32 with Windows XPTablet image and Microsoft Office 2007 Pro Continued Maintenance and Service Guide Product description Category Operating system Description Restore media Windows Vista Business 32 Windows Vista Business 64 Windows Vista Ultimate 32 Windows Vista DRDVD Windows XPTablet Windows XPTablet DRDVD Microsoft Office Ready restore DVD Certified Novell SUSE Linux Web support Windows Vista Enterprise 32 Windows Vista Enterprise 64 Serviceability End user replaceable parts E AC adapter E Battery system E Hard drive E Memory module E Optical drive E WLAN module E WWAN module Maintenance and Service Guide 2 External component identification Top components Wireless antenna locations Item Component Description O WWAN antenna Sends and receives wireless signals to communicate with wireless wide area networks WWAN O WLAN antennae 2 Send and receive wireless signals to communicate with wireless local area networks WLAN O External WWAN antenna Sends and receives wireless signals to communicate with wireless wide area networks WWAN These antennae
51. d replacement procedures Memory module Description Spare part number 4096 MB PC2 6400 800 MHz DDR2 501489 001 2048 MB PC2 6400 800 MHz DDR2 501488 001 1024 MB PC2 6400 800 MHz DDR2 501487 001 Before removing the memory module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 8 5 Remove the SIM see SIM on page 4 9 6 Remove the hard drive cover see Hard drive on page 4 10 Remove the memory module Q The top memory module slot is for extension memory and the bottom slot is for primary memory 1 Spread the retaining tabs on each side of the memory module to release the memory module The edge of the module opposite the slot rises away from the computer 2 Remove the memory module by pulling the module away from the slot at an angle Q Memory modules are designed with a notch to prevent incorrect insertion into the memory module slots Reverse this procedure to install a memory module 4 16 Maintenance and Service Guide Removal and replacement procedures
52. d the Grenadines Suriname Swaziland Sweden Switzerland Taiwan Tajikistan Tanzania Togo Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Tuvalu Uganda Ukraine the United Arab Emirates the United Kingdom Uruguay Uzbekistan Vanuatu Venezuela Vietnam Yemen Zaire Zambia and Zimbabwe 490371 001 Power cord for use in North America 490371 021 Power cord for use in Europe the Middle East and Africa 490371 201 Power cord for use in Brazil 490371 BB1 Power cord for use in Israel 490371 D01 Power cord for use in Argentina 501481 001 System board equipped with Intel Core2 Duo SU9300 1 20 GHz processor 800 MHz FSB and 3 MB L2 cache includes thermal replacement material 501482 001 System board equipped with Intel Core2 Duo SL9300 1 60 GHz processor 1066 MHz FSB and 6 MB L2 cache includes thermal replacement material 501483 001 System board equipped with Intel Core2 Duo SL9400 1 86 GHz processor 1066 MHz FSB and 6 MB L2 cache includes thermal replacement material 501487 001 1024 MB memory module PC2 6400 800 MHz DDR2 501488 001 2048 MB memory module PC2 6400 800 MHz DDR2 501489 001 4096 MB memory module PC2 6400 800 MHz DDR2 501490 001 80 GB 5400 rpm 1 8 inch hard drive include bracket isolator and connector cable 501491 001 120 GB 5400 rpm 1 8 inch hard drive include bracket isolator and connector cable
53. diately after software setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup You can back up individual files or folders to an optional external hard drive or to a network drive Note the following when backing up Store personal files in the My Documents folder and back it up periodically Back up templates stored in their associated programs Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences To copy the screen and paste it into a word processing document a Display the screen you want to save b Copy the screen image To copy only the active window press alt fn prt sc To copy the entire screen press fn prt sc c Open a word processing document click Edit gt Paste The screen image is added to the document d Save the document Maintenance and Service Guide 8 5 Backup and recovery To create a backup using the Windows Backup utility select models only follow these steps Q Be sure that the computer is connected to AC power before you start the backup process Q The backup process may take over an hour depending on file size and the speed of the computer 1 Click Start gt All Programs gt Accessories gt System Tools gt Backup 2 Follow the on screen instru
54. ds If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and may work perfectly throughout a normal cycle Or the device may function normally for a while and then degrade in the internal layers reducing its life expectancy CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostaticsafe containers until you are ready to install them Use nonmagnetic tools Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostaticsafe co
55. e computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery 1 Turn the computer upside down on a flat surface with the battery bay toward you 2 Slide the battery release latch to release the battery 3 Pivot the rear edge of the battery upward and remove it from the computer To insert the battery insert the front edge of the battery into the battery bay and pivot the rear edge of the battery downward until it is seated The battery release latch automatically locks the battery into place 4 8 Maintenance and Service Guide Removal and replacement procedures SIM Q This section applies only to computer models with WWAN capability If there is a SIM inserted in the SIM slot it must be removed before disassembling the computer Be sure that the SIM is reinserted in the SIM slot after reassembling the computer Before removing the SIM follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplu
56. ectly on your lap or obstruct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 Contents 1 Product description 2 External component identification Top components vicios pet a ii aaa 2 1 Wireless antenna locations ioc ida lada ble le ida 2 1 Display compo entes see Seer nie Lea ene nee ah he ils 2 2 Buttons and switches z it ALA ote a ii illes 2 3 KEYS oils A A AA IA AAA A E gaat aan A 24 A 2 5 Pointing devices 2 A eee eee ee ead bea 2 6 Front components oran Meee kel eee Seas aide dds weed Bata s oe SR SA Aro te Moers teed 2 7 Right side components sc fen bees A wa eee Bee ee en ed Rie eae dees 2 8 Lett side components stenurlyia raoba bb bei 2 9 Rear components ea o ia di A as EA ere SR ee A dre aes dea aa E N 2 11 Bottom components ses A A at A a 2 12 3 Illustrated parts catalog Serial number location s 0 8 ve thee Yee ee hw A Se ie ai ale eee 3 1 Computer major components 0 0 cee e tebe e tenet en en ene 3 2 Cable Kif veia
57. enabled by default Enable disable LAN WLAN switching disabled by default Enable the ambient light sensor enabled by default Enable disable the Notebook Multibay device enabled by default Enable disable the integrated camera select models only enabled by default Continued Maintenance and Service Guide 5 7 Computer Setup Select Port Options all are enabled by default To do this Q All port options are enabled by default E Enable disable the Smart Card slot E Enable disable the ExpressCard slot E Enable disable the serial port E Enable disable the parallel port E Enable disable the flash media reader E Enable disable the USB port Disabling the USB port also disables MultiBay devices and ExpressCard devices on the advanced port replicator E Enable disable the 1394 port AMT Options all are disabled by default Q All AMT options are disabled by default E Enable disable Firmware Verbosity E Enable disable AMT Setup Prompt CTRL P E Enable disable USB Key Provisioning Support E Enable disable Unconfigure AMT on Next Boot E Enable disable Terminal Emulation Mode E Enable disable Firmware Progress Event Support E Enable disable Include TYPE 131 in SMBIOS Set Security Level Change view or hide security levels for all BIOS menu items Restore Security Defaults Restore the default security settings Maintenance and Service Guide 6
58. enance and Service Guide 4 27 Removal and replacement procedures Remove the display assembly 1 Open the computer as far as possible 2 Disconnect the following cables from the system board and remove the cables from the clips built into the system board shielding Fingerprint reader board cable Webcam cable Microphone cable 3 Remove the wireless antenna cables from the opening in the system board and the clips built into the system board shielding 4 Remove the two Phillips PM2 0x4 0 screws that secure the display panel cable to the system board 5 Disconnect the display panel cable from the system board 6 Remove the Phillips PM2 0x4 0 screw that secures the display converter cable to the system board 7 Disconnect the display converter cable from the system board 4 28 Maintenance and Service Guide Removal and replacement procedures CAUTION The display assembly will be unsupported when the following screws are removed To prevent damage to the display assembly support it before removing the screws 8 Remove the four Phillips PM2 5x6 0 screws that secure the display assembly to the computer Be sure to hold the display before removing the last screw to prevent damage to the display 9 Lift the display assembly straight up and remove it Reverse this procedure to install the display assembly Maintenance and Service Guide 4 29 Removal and replacement procedures System board Q The s
59. ernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 8 5 Remove the following components a SIM see SIM on page 4 9 b Hard drive cover see Hard drive on page 4 10 c Keyboard see Keyboard on page 4 17 Remove the hinge cover 1 Turn the computer upside down with the rear panel toward you 2 Remove the two Torx T8M2 0x5 0 screws that secure the hinge cover to the computer T l l l l l l l 3 Turn the computer right side up with the rear panel toward you 4 Raise the display to an upright position 5 Remove the hinge cover by pulling it away from the computer Reverse this procedure to install the hinge cover 4 20 Maintenance and Service Guide Removal and replacement procedures Top cover Description Spare part number Top cover includes LED board and cable and display alignment guides 501502 001 Before removing the top cover follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect
60. es cece teen enn n teen eens 6 6 Screw listing Phillips PM2 0x5 0 captive screw 0 etc e ne cnet ene n ene n eae 7 1 Phillips PM2 0X3 0 SCreW titi it Pere Bas Pea dea Bea SEA ei ed Pe ed oes BEALS 12 Phillips PM2 0X4 OS Woi it a 7 3 Torx T8M2 0 8 0 STEW turcos cit Mia edad denen he ede a ce eal ee oh eas 74 Tor T8M2 0x5 0 SGre Ware enee dita a es Geek sr als ps da Gos 7 5 Phillips PM2 0x5 0 SC Wii sio pad pe deena dake ago aaa da oe i 7 6 Phillips PM2 0x4 0 Scr w cio pees ober bd a eo Seek ee 7 8 LOEX F8M2 5 X6 0 SCLEW sisi tees ecto Gabry eae eae AE Ae AN ie SA a tet A aa a te 7 9 Phillips PM2 5x7 0 captive Screw 0 cnc eee e eben ene n ene nes 7 10 Backup and recovery Backup and recovery in Windows Vista 0 0 cece cece ent nent eee eee 8 1 OVEIVIEW curia psi ld da eae pas 8 1 Backing up your information o 8 1 Performing a recovery o e eh ae od 8 2 Backup and recovery in Windows XP 0 0 2c cece ee ene n ene e eens 8 5 NE A Gass Pa dee oer Cle ey Gans ade ees der a bd code 8 5 Backing up your information o 8 5 Performing a reCOVeLy sion a Hees 8 6 Maintenance and Service Guide Contents 9 Connector pin assignments A dido dace 9 1 Audio in microphone aii ates ds A A ee 9 2 Audio out headphone seise a a bank Bahl tetas 9 2 External MOMO a ld da Bee nade he 9 3 REI OIM tetitas lado ds ba stes da dad ab ib de es 9 4 RIAS DEWO ivi kao tee N a aes 9 5 Universal S rial Bus soea se en
61. everse this procedure to install the audio connector board 4 24 Maintenance and Service Guide Removal and replacement procedures Bluetooth module Description Spare part number Bluetooth module 483113 001 The Bluetooth module spare part kit does not include a Bluetooth module cable The Bluetooth module cable is included in the Cables Kit spare part number 501500 001 Before removing the Bluetooth module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 8 5 Remove the following components SIM see SIM on page 4 9 Hard drive cover see Hard drive on page 4 10 Keyboard see Keyboard on page 4 17 Hinge cover see Hinge cover on page 4 20 Top cover see Top cover on page 4 21 gt eo ao FB Audio connector board see Audio connector board on page 4 24 Remove the Bluetooth module 1 Disconnect the Bluetooth module cable from the system board 2 Remove the Bluetooth module cable from the clips built into the base enclosure 3 Remove the Phillips PM2 0x4 0 screw that secures the B
62. find the partitions select Start gt Computer If the Windows partition and the HP Recovery partition have been deleted you must recover your operating system and programs using the Windows Vista operating system DVD and the Driver Recovery disc both purchased separately For additional information refer to the Using a Windows Vista operating system DVD purchased separately section in this guide 3 Restart the computer and then press f8 before the Windows operating system loads 4 Select Repair your computer 5 Follow the on screen instructions For additional information on recovering information using the Windows tools perform a search for these topics in Help and Support Using f1 CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using f11 follow these steps 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition To find the partition select Start gt Computer If the HP Recovery partition has been deleted you must recover your operating system and programs using the Windows Vista operating system DVD and the Drive
63. g a daa Seen aid 9 6 10 Power cord set requirements Requirements for all countries and regions 0 0 0 c cee ccc ee een en ene 10 1 Requirements for specific countries and regionS 0 0 eee eee nee 10 2 11 Recycling Batter a A IS RA A A A A Sui CMR Des Nile 11 1 Display ci e E OG is a a E AGE he eee 11 1 Index Maintenance and Service Guide vi Category Product Name Processors 1 Product description Description HP EliteBook 2730p Notebook PC Intel Core 2 Duo ultra low voltage non socketed processors E SL9400 1 86 GHz processor 6 MB L2 cache 1066 MHz front side bus FSB E SL9300 1 60 GHz processor 6 MB L2 cache 1066 MHz FSB E SU9300 1 20 GHz processor 3 MB L2 cache 800 MHz FSB Chipset Northbridge Cantiga GS Southbridge Intel ICH9M SFF enhanced Graphics Intel Graphics Media Accelerator X4500 HD Unified Memory Architecture UMA graphics subsystem integrated with shared system memory dynamically allocated with up to 384 MB shared system memory Panel Digitizer with pen support Sparkle free glass Integrated keyboard light 2 wireless local area network WLAN antennae Supports the following display assemblies E 12 1 inch WXGA LED AntiGlare 1280 x 800 with webcam and outdoor light E 12 1 inch WXGA LED AntiGlare 1280 x 800 with webcam E 12 1 inch WXGA LED AntiGlare 1280 x 800 with outdoor light E 12 1 inch WXGA LED AntiGlare 1280 x 800 Memory
64. gging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 8 Remove the SIM 1 Press in on the SIM The module is partially ejected from the SIM slot 2 Remove the SIM from the SIM slot Reverse this procedure to install the SIM Maintenance and Service Guide Removal and replacement procedures Hard drive Q The hard drive spare part kit includes a hard drive bracket hard drive isolator and hard drive connector cable Description Spare part number 120 GB 5400 rpm 1 8 inch hard drive 501490 001 80 GB 5400 rpm 1 8 inch hard drive 501491 001 80 GB solid state drive 501492 001 Hard drive connector cable 504519 001 Before removing the hard drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 8 5 Remove the SIM see SIM on page 4 9 Remove the hard drive 1 Loosen the six Phillips PM2 0x5 0 captive screws that secure the hard drive cover to the computer 2 Lift the rear edge of the hard drive cover until
65. he item 1 To scroll up and down click the up arrow or the down arrow in the upper right corner of the screen LI To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter BIOS Setup 3 Select the File Security Diagnostics or System Configuration menu To exit Computer Setup menus choose one of the following methods E To exit Computer Setup menus without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions E Use the arrow keys to select File gt Ignore changes and exit and then press E To save your changes and exit Computer Setup menus click the Save icon in the lower left corner of the screen and then follow the on screen instructions E Use the arrow keys to select File gt Save changes and exit and then press Your changes go into effect when the computer restarts 5 2 Maintenance and Service Guide Computer Setup Restoring factory settings in Computer Setup Q Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press while the Press the ES
66. he switch to the right briefly to exit Hibernation If the computer has stopped responding and Windows shutdown procedures are ineffective slide the switch to the right and hold for at least 5 seconds to turn off the computer To learn more about your power settings select Start gt Control Panel gt System and Maintenance gt Power Options Description Business card slot Holds a business card in position so that the webcam can capture an image Display release latch Opens the computer Keyboard light button Opens and turns on the keyboard light External WWAN antenna button Opens the external WWAN antenna o 66 8 Bluetooth compartment Contains an optional Bluetooth device Maintenance and Service Guide External component identification Right side components 6 Item Component Description HP Fingerprint Sensor Allows a fingerprint logon to Windows instead of a password logon fingerprint reader 1394 port Connects an optional IEEE 1394 or 1394a device such as a camcorder Audio out headphone jack Produces sound when connected to optional powered stereo speakers headphones ear buds a headset or television audio Audio in microphone jack Connects an optional computer headset microphone stereo array microphone or monaural microphone SD Card Reader Supports the following optional digital card formats E Secure Digital SD Memory Card E Mu
67. id state drive illustrated 3 8 precautions 4 2 removal 4 10 spare part number 3 6 3 8 3 12 4 10 speaker location 2 12 removal 4 26 spare part number 3 4 3 14 4 26 switch components 2 3 system board removal 4 30 spare part numbers 3 4 3 12 4 30 system configuration menu 5 5 system diagnostics menu 5 5 system IDs 5 4 system Information 5 3 T Terminal Emulation Mode 5 8 tools required 4 1 top components 2 1 top cover removal 4 21 spare part number 3 4 3 14 4 21 Index 4 Maintenance and Service Guide Index TouchPad 2 6 TouchPad button 2 6 TouchPad light 2 5 2 6 TouchPad on off control 2 6 TouchPad scroll zone 2 6 TPM embedded security 5 4 transporting guidelines 4 3 U Unconfigure AMT on Next Boot 5 8 Universal Serial Bus USB port connector pinout 9 6 enabling disabling 5 8 location 2 8 2 9 2 10 unknown password 4 5 USB Key Provisioning Support 3 8 user management 5 4 v vent 2 9 2 10 2 12 volume down light 2 5 volume mute button 2 3 volume mute light 2 5 volume scroll zone 2 3 volume up light 2 5 WwW webcam enabling disabling 5 6 5 7 location 2 2 webcam light 2 2 Windows applications key 2 4 Windows Backup utility 8 6 Windows logo key 2 4 Windows recovery 8 6 wireless antenna components 2 1 wireless light 2 9 2 10 wireless switch enabling disabling 5 6 5 7 location 2 9 2 10 WLAN antenna 2 1 WLAN module enabling disabling 5 6 5 7 removal 4 12
68. included Supports no modem option Ethernet Intel 10 100 1000 network interface card NIC NIC power down technology Ethernet cable included S4 S5 wake on LAN Wireless Integrated WLAN options by way of wireless module 2 wireless antennae built into display assembly Supports no WLAN option Supports the following WLAN formats E Broadcom 802 11a b g n E Broadcom 802 1 1b g E 802 11a b g n Intel with AMT support E 802 11a b g Intel with AMT support Integrated wireless wide area network WWAN options by way of wireless module HSPDA EV DO WWAN module 2 WWAN antennae built into display assembly worldwide 5 band Supports aftermarket WWAN option Subscriber identify module SIM user accessible behind primary battery Integrated personal area network PAN options by way of Bluetooth module Support for no WPAN option Broadcom Bluetooth External media card One ExpressCard slot supporting optional ExpressCard 54 cards SD Card Reader supporting MultiMediaCard MMC and Secure Digital SD Memory Cards Continued Maintenance and Service Guide Category Docking Product description Description HP 2700 Ultra Slim Expansion Base support Signals passed through docking connector E External monitor E Headphone E Microphone E Optical drive support E Power E RJ 45 E USB 2 0 Ports 1394a Audio in mono microphone Audio out stereo headphone Multi pin AC power RJ 11 modem RJ
69. ing system problems The service tag provides the following information Product name This is the product name affixed to the front of the computer Serial number s n This is an alphanumeric identifier that is unique to each product Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed Model description This is the number used to locate documents drivers and support for the computer Warranty period This number describes the duration of the warranty period for the computer When ordering parts or requesting information provide the computer serial number and model description provided on the service tag O product OOOO NENA KNX see uoaa NN palm ecc DINN MDANI UDA OUD D INVI DAUE INNI 4 6 Maintenance and Service Guide Computer feet Removal and replacement procedures The computer feet are adhesive backed rubber pads The feet are included in the Rubber Kit spare part number 501496 001 There are four rubber feet that attach to the base enclosure in the locations illustrated below Maintenance and Service Guide 47 Removal and replacement procedures Battery Description Spare part number 6 cell 4 4 Wh battery 504520 001 Before disassembling the computer follow these steps 1 Shut down the computer If you are unsure whether th
70. keyboard controller version E F2 Start up Test Verifies the system components needed for starting the computer E F3 Run In Test Runs a comprehensive check on system memory E F4 Hard Disk Test Runs a comprehensive self test on any hard drive in the system Q Some of the listed System Configuration options may not be supported by your computer Select Language To do this Change the Computer Setup language Boot Options E Seta Startup Menu delay in seconds E Enable disable Custom Logo disabled by default E Enable disable Display Diagnostic URL enabled by default E Enable disable CD ROM boot enabled by default E Enable disable SD Card boot enabled by default E Enable disable floppy boot enabled by default E Enable disable PXE Internal NIC boot enabled by default E Set the Express Boot Popup delay in seconds E Set the boot order Continued Maintenance and Service Guide Computer Setup Select Device Configurations To do this E Enable disable USB legacy support enabled by default When enabled USB legacy support allows the following Use of a USB keyboard in Computer Setup even when a Windows operating system is not running O Startup from bootable USB devices including a hard drive diskette drive or optical drive connected by a USB port to the computer E Select a parallel port mode ECP Enhanced Capabilities Port standard bidirectional or E
71. keypad keys 2 4 O Operating System disc 8 6 P packaging guidelines 4 3 parallel port enabling disabling 5 8 password clearing 4 5 password policy 5 4 password changing 5 4 pen holder 2 9 2 10 plastic parts service considerations 4 1 Plastics Kit contents 3 9 spare part number 3 4 3 9 3 14 pointing device components 2 6 pointing stick 2 6 pointing stick button 2 6 ports 1394 2 8 external monitor 2 11 monitor 2 11 USB 2 8 2 9 2 10 power connector 2 11 power cord set requirements 10 1 spare part numbers 3 10 3 12 power light 2 5 power switch 2 7 presentation button 2 3 rear components 2 11 recovering information 8 5 recovery tools 8 3 recovery performing 8 2 recycling battery 11 1 display components 11 1 right side components 2 8 RJ 11 jack connector pinout 9 4 location 2 11 RJ 45 jack connector pinout 9 5 location 2 11 rotate button 2 11 RTC battery removal 4 23 spare part number 3 4 3 11 4 23 Rubber Kit spare part number 3 4 3 14 S Screw Kit contents 3 10 spare part number 3 10 3 14 screw listing 7 1 SD Card Reader 2 8 security cable slot 2 8 security level setting 5 8 security menu 5 4 serial number 3 1 4 6 serial port enabling disabling 5 8 service considerations cables 4 1 connectors 4 1 overview 4 1 plastic parts 4 1 setup BIOS administrator password 5 4 Shield Kit spare part number 3 4 3 14 Smart card reader 2 10 Smart Card slot enabling disabling 5 8 sol
72. lic East Timor Ecuador Egypt El Salvador Equitorial Guinea Eritrea Estonia Ethiopia Fiji Finland France French Guiana Gabon Gambia Georgia Germany Ghana Gibraltar Greece Grenada Guadeloupe Guatemala Guinea Guinea Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Ireland Israel Italy the lvory Coast Jamaica Jordan Kazakhstan Kenya Kiribati Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia the Maldives Mali Malta the Marshall Islands Martinique Mauritania Mauritius Mexico Micronesia Monaco Mongolia Montenegro Morocco Mozambique Namibia Nauru Nepal the Nether Antilles the Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru the Philippines Poland Portugal the Republic of Moldova Romania Russia Rwanda Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia the Seychelles Sierra Leone Singapore Slovakia Slovenia the Solomon Islands Somalia South Africa South Korea Spain Sri Lanka St Kitts and Nevis St Lucia St Vincent and the Grenadines Suriname Swaziland Sweden Switzerland Taiwan Tajikistan Tanzania Togo Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Tuvalu Uganda Ukraine the United Arab Emirates the United Kingdom Uruguay Uzbekistan Vanuatu Venezuela Vietnam Yemen Zaire
73. ling 11 1 display inverter removal 11 3 display release latch 2 7 display switch 2 3 docking connector 2 12 drive light 2 5 DriveLock passwords 5 4 Driver Recovery disc 8 6 electrostatic discharge 4 2 equipment guidelines 4 4 Esc button 2 11 esc key 2 4 ExpressCard slot enabling disabling 5 8 location 2 9 ExpressCard slot bezel illustrated 3 9 removal 4 31 external monitor port connector pinout 9 3 location 2 11 external WWAN antenna button 2 7 F F1 System Information 5 5 F2 Start up Test 5 5 F3 Run In Test 5 5 F4 Hard Disk Test 5 5 fan heat sink assembly removal 4 34 spare part number 3 4 3 14 4 34 feet locations 4 7 spare part number 3 4 3 14 file menu 5 3 files and folders backing up 8 1 8 5 recovering 8 1 fingerprint reader enabling disabling 5 6 5 7 location 2 2 2 8 fingerprint reset on reboot 5 4 Firmware Progress Event Support 5 8 Firmware Verbosity 3 8 flash media reader enabling disabling 5 8 fn key 2 4 2 6 front components 2 7 function keys 2 4 Index 2 Maintenance and Service Guide Index G grounding guidelines 4 2 guidelines equipment 4 4 grounding 4 2 packaging 4 3 transporting 4 3 workstation 4 4 H hard drive illustrated 3 8 precautions 4 2 removal 4 10 spare part numbers 3 6 3 8 3 12 4 10 hard drive bay 2 12 hard drive bracket removal 4 11 hard drive connector cable disconnection 4 11 spare part number 3 6 3 8 3 14 4 10 hard drive cover
74. ller LAN enabled by default Set the wake on LAN state Options include the following O Disabled O Boot to Network set by default O Follow Boot Order Enable disable the fingerprint device enabled by default Enable disable a modem device enabled by default Enable disable the embedded WLAN device enabled by default Enable disable LAN WLAN switching disabled by default Enable the ambient light sensor enabled by default Enable disable the Notebook Multibay device enabled by default Enable disable the integrated camera select models only enabled by default Continued Maintenance and Service Guide Computer Setup Select To do this Device Configurations E Enable disable USB legacy support enabled by default When enabled USB legacy support allows the following Use of a USB keyboard in Computer Setup even when a Windows operating system is not running O Startup from bootable USB devices including a hard drive diskette drive or optical drive connected by a USB port to the computer E Select a parallel port mode ECP Enhanced Capabilities Port standard bidirectional or EPP Enhanced Parallel Port E Enable disable fan always on while connected to an AC outlet enabled by default E Enable disable LAN Power Save select models only When enabled saves power by turning off the LAN when not in use enabled by default E Enable disable Data Execution Prevention When enable
75. ltiMediaCard MMC USB port Connects an optional USB device Security cable slot Attaches an optional security cable to the computer The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 2 8 Maintenance and Service Guide Left side components External component identification Q Refer to the illustration that most closely matches your computer Item Component Pen holder dood Description Stores the pen Vent Enables airflow to cool internal components The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation ExpressCard slot select models only Supports optional ExpressCards Wireless switch Turns the wireless feature on or off but does not create a wireless connection A wireless network must be set up in order to establish a wireless connection Wireless light E Blue An integrated wireless device such as a wireless local area network WLAN device the HP Mobile Broadband Module and or a Bluetooth device is on E Amber All wireless devices are off Info button Launches Info Center which enables you to open various software solutions Powered USB port Provides power to a USB device such as an optional external MultiBay if used with a powered USB cable
76. luetooth module and bracket to the system board 4 Remove the module and bracket from the base enclosure Reverse this procedure to install the Bluetooth module Maintenance and Service Guide 4 25 Removal and replacement procedures Speaker Description Spare part number Speaker 507057 001 Before removing the speaker follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 8 5 Remove the following components a SIM see SIM on page 4 9 Hard drive cover see Hard drive on page 4 10 Keyboard see Keyboard on page 4 17 Hinge cover see Hinge cover on page 4 20 Top cover see Top cover on page 4 21 Audio connector board see Audio connector board on page 4 24 Hp eo p Bluetooth module see Bluetooth module on page 4 25 Remove the speaker 1 Disconnect the speaker cable from the system board 2 Remove the speaker cable from the clips built into the base enclosure 3 Remove the Phillips PM2 0x5 0 screw that attaches the speaker to the base enclosure 4 Remove the speaker from
77. nd wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive strips must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field Service Kits Maintenance and Service Guide Removal and replacement procedures Static awareness labels Material handling packages Nonconductive plastic bags tubes or boxes Metal tote boxes Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastic Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Unknown use
78. nd cables 504172 001 12 1 inch WXGA LED display assembly with webcam and outdoor light includes ambient light sensor fingerprint reader logo 2 microphones nameplate 2 WLAN antenna transceivers and cables and 2 WWAN antenna transceivers and cables 504519 001 Hard drive connector cable 504520 001 6 cell 4 4 Wh battery 507056 001 Audio connector board includes cable 507057 001 Speaker 3 14 Maintenance and Service Guide 4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures E Flat bladed screwdriver E Magnetic screwdriver E Phillips PO and P1 screwdrivers a Torx T8 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures Q As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placemen
79. negal Serbia the Seychelles Sierra Leone Singapore Slovakia Slovenia the Solomon Islands Somalia South Africa South Korea Spain Sri Lanka St Kitts and Nevis St Lucia St Vincent and the Grenadines Suriname Swaziland Sweden Switzerland Taiwan Tajikistan Tanzania Togo Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Tuvalu Uganda Ukraine the United Arab Emirates the United Kingdom Uruguay Uzbekistan Vanuatu Venezuela Vietnam Yemen Zaire Zambia and Zimbabwe Broadcom BCM4312 802 11b g WLAN module for use in Antigua and Barbuda Barbados Belize 459263 001 Canada the Cayman Islands Guam Puerto Rico Trinidad and Tobago the U S Virgin Islands and the United States Continued 4 12 Maintenance and Service Guide Removal and replacement procedures Description Spare part number Broadcom BCM4312 802 11b g WLAN module for use in Afghanistan Albania Algeria Andorra 459263 002 Angola Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan the Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegovina Botswana Brazil the British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cameroon Cape Verde the Central African Republic Chad Chile the People s Republic of China Colombia Comoros the Congo Costa Rica Croatia Cyprus the Czech Republic Denmark Djibouti Dominica the Dominican Repub
80. nna 2 1 bottom 2 12 buttons 2 3 display 2 2 front 2 7 keys 2 4 left side 2 9 2 10 lights 2 5 pointing devices 2 6 rear 2 11 right side 2 8 switches 2 3 top 2 1 wireless antenna 2 1 computer feet locations 4 7 spare part number 3 4 3 14 Maintenance and Service Guide Index 1 Index computer major components illustrated 3 2 computer model description 3 1 4 6 computer part number 3 1 4 6 computer product name 3 1 4 6 computer serial number 3 1 4 6 Computer Setup boot options 5 5 built in device options 5 6 5 7 device configuration 5 6 5 7 diagnostics menu 5 5 file menu 5 3 language 5 5 menu 53 navigating 5 2 overview 5 1 port options 5 8 restore security defaults 5 8 restoring factory settings 5 3 Security menu 5 4 selecting 5 2 set security level 5 8 starting 5 1 system configuration menu 5 5 using 5 2 computer warranty period 3 1 4 6 connector pinout 1394 port 9 1 audio in jack 9 2 audio out jack 9 2 external monitor port 9 3 headphone jack 9 2 microphone jack 9 2 modem jack 9 4 monitor port 9 3 network jack 9 5 RJ 11 jack 9 4 RJ 45 jack 9 5 USB port 9 6 connectors service considerations 4 1 convertible hinge 2 2 ctrl alt del button 2 11 diagnostics menu 5 5 discs Driver Recovery 8 6 Operating System 8 6 disk sanitizer 5 4 display assembly removal 4 27 spare part numbers 3 3 3 14 4 27 display components illustrated 2 2 recyc
81. ntainer Maintenance and Service Guide Removal and replacement procedures The following table shows how humidity affects the electrostatic voltage levels generated by different activities CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors m
82. nternal display switch Turns off the display if the display is closed while the power is on O Presentation button Starts the presentation feature Volume mute button Mutes and restores speaker sound 4 Volume scroll zone Adjusts speaker volume E To decrease volume slide your finger across the volume scroll zone from right to left You can also press and hold the left end of the volume scroll zone E To increase volume slide your finger across the volume scroll zone from left to right You can also press and hold the right end of the volume scroll zone Maintenance and Service Guide External component identification Keys Item Component Description 0 esc key Displays system information when pressed in combination with the fn key O fn key Executes frequently used system functions when pressed in combination with a function key or the esc key Windows logo key Displays the Windows Start menu 4 Windows applications key Displays a shortcut menu for items beneath the pointer 5 Embedded numeric keypad keys Can be used like the keys on an external numeric keypad QO Function keys Execute frequently used system functions when pressed in combination with the fn key 2 4 Maintenance and Service Guide Lights Item Component 0 Power light External component identification Description E On The computer is on E Blinking The computer is in the Sleep state Windows Vista or
83. oard for use in Iceland 501493 DJ1 Keyboard for use in Greece Continued Maintenance and Service Guide 3 13 Illustrated parts catalog Spare part number Description 501495 001 Fan heat sink assembly includes replacement thermal material 501496 001 Rubber Kit includes 4 rubber feet 5 Mylar screw covers and 2 display alignment guides 501498 001 Screw Kit 501499 001 Plastics Kit Q See Plastics Kit on page 3 9 for more Plastics Kit spare part information 501500 001 Cable Kit AQ See Cable Kit on page 3 7 for more Cable Kit information 501501 001 Base enclosure includes display release latch and rubber feet 501502 001 Top cover includes LED board and cable and display alignment guides 501503 001 Shield Kit 504169 001 12 1 inch WXGA LED display assembly includes ambient light sensor fingerprint reader logo 2 microphones nameplate 2 WLAN antenna transceivers and cables and 2 WWAN antenna transceivers and cables 504170 001 12 1 inch WXGA LED display assembly with webcam includes ambient light sensor fingerprint reader logo 2 microphones nameplate 2 WLAN antenna transceivers and cables and 2 WWAN antenna transceivers and cables 504171 001 12 1 inch WXGA LED display assembly with outdoor light includes ambient light sensor fingerprint reader logo 2 microphones nameplate 2 WLAN antenna transceivers and cables and 2 WWAN antenna transceivers a
84. ole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 5 The flexible cord must be Type VCTF 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 10 2 Maintenance and Service Guide 1 Recycling Battery When a battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for computer battery disposal Display WARNING The backlight contains mercury Caution must be exercised when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury CAUTION The procedures in this chapter can result in damage to display components The only components intended for recycling purposes are the liquid crystal display LCD panel and the backlight When you remove these components handle them carefully Q Materials Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling a
85. ory 128 KB 000A0000 000BFFFF Video memory 64 KB 000C0000 000CFFFF Video BIOS 64 KB 000E8000 000FFFFF System BIOS 00100000 XFFFFFFF Extended memory based on memory installed X 1 0000000 FEDFFFFF PCI bus FEDO0000 FEDOO3FF High precision event timer FEE01000 FFFFFFFF PCI bus 6 6 Maintenance and Service Guide 7 Screw listing This section provides specification and reference information for the screws used in the computer Some screws listed in this section are available in the Screw Kit spare part number 501498 001 Phillips PM2 0x5 0 captive screw mm liiiitiiliitinitinl Color Quantity Length Thread Head diameter Black 6 5 0 mm 2 0 mm 5 0 mm Where used 6 captive screws that secure the hard drive cover to the computer screws are secured by C clips Maintenance and Service Guide Screw listing Phillips PM2 0x3 0 screw UY m mm huhuhuhuhu Color Quantity Length Thread Silver 2 3 0 mm 2 0 mm Where used 2 screws that secure the hard drive bracket to the system board Head diameter 5 0 mm 7 2 Maintenance and Service Guide Screw listing Phillips PM2 0x4 0 screw mm bitadir trab errada Color Quantity Length Thread Head diameter Black 6 4 0 mm 2 0 mm 5 0 mm Where used Two screws that secure the WLAN module to the system board Two screws that secure the WWAN module to the system board Maintenance and Service Guide 7 3 Screw listing Torx T8M2 0x8 0 screw
86. pler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Maintenance and Service Guide 10 1 Power cord set requirements Requirements for specific countries and regions Country region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People s Republic of China CCC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two p
87. pt Controller 02C 03D Program interrupt Controller 02E 02F Motherboard Resource 030 031 Program interrupt Controller 034 035 Program interrupt Controller 038 039 Program interrupt Controller 03C 03D Program interrupt Controller 040 043 System Timer 04E 04F Motherboard Resource 050 053 System Timer 060 Standard 101 102 Key or Microsoft Natural Keyboard 061 Motherboard Resource 062 Microsoft ACPI Compliant Embedded Controller 063 Motherboard Resource 064 Standard 101 102 Key or Microsoft Natural Keyboard 065 Motherboard resources 066 Microsoft ACPI Compliant Embedded Controller 067 Motherboard resources 070 Motherboard resources 070 077 System CMOS real time clock 080 Motherboard resources 081 091 Direct memory access controller 092 Motherboard resources 093 09F Direct memory access controller OAO 0A1 Program interrupt Controller 0A4 0A5 Program interrupt Controller 0A8 0A9 Program interrupt Controller OAC 0AD Program interrupt Controller OBO 0B1 Program interrupt Controller 0B2 0B3 Motherboard resources 0B4 0B5 Program interrupt Controller 0B8 0B9 Program interrupt Controller OBC OBD Program interrupt Controller Continued Maintenance and Service Guide Specifications VO address hex Systemfunction shipping configuration OO ODE Diitectmemoryaccesscontroller sssi s sSSS OFO OFO
88. ption O TouchPad light E Off TouchPad is enabled E Amber TouchPad is disabled TouchPad on off control Enables disables the TouchPad when pressed in combination with the fn key O Pointing stick Moves the pointer and selects or activates items on the screen O fnkey Enables disables the TouchPad when pressed in combination with the f5 key O Left pointing stick button Functions like the left button on an external mouse OQ TouchPad Moves the pointer and selects or activates items on the screen 7 Left TouchPad button Functions like the left button on an external mouse O Right TouchPad button Functions like the right button on an external mouse O TouchPad scroll zone Scrolls up or down Right pointing stick button Functions like the right button on an external mouse This table describes factory settings To view or change pointing device preferences select Start gt Control Panel gt Hardware and Sound gt Mouse Maintenance and Service Guide External component identification Front components o Item Component O Power switch o E When the computer is off slide the switch to the right to turn on the computer E When the computer is on slide the switch to the right to shut down the computer E When the computer is in the Sleep state Windows Vista or Standby Windows XP slide the switch to the right briefly to exit the Sleep state or Standby E When the computer is in Hibernation slide t
89. r Recovery disc both purchased separately For additional information refer to the Using a Windows Vista operating system DVD purchased separately section in this guide 3 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 4 Press f11 while the Press lt F11 gt for recovery message is displayed on the screen 5 Follow the on screen instructions Maintenance and Service Guide 8 3 Backup and recovery Using a Windows Vista operating system DVD purchased separately If you are unable to boot start up your computer you must purchase a Windows Vista operating system DVD to reboot the computer and repair the operating system Make sure that your most recent backup stored on discs or on an external drive is easily accessible To order a Windows Vista operating system DVD go to http www hp com support select your country or region and follow the on screen instructions You can also order the DVD by calling technical support For contact information refer to the Worldwide Telephone Numbers booklet included with the computer CAUTION Using a Windows Vista operating system DVD completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the ope
90. r password If the computer you are servicing has an unknown user password follow these steps to clear the password Q These steps also clear CMOS 1 W o Z Aa A Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 4 8 Remove the real time clock RTC battery see RTC battery on page 4 23 Wait approximately 5 minutes Replace the RTC battery and reassemble the computer Connect AC power to the computer Do not reinsert any batteries at this time 9 Turn on the computer All passwords and all CMOS settings have been cleared Maintenance and Service Guide 4 5 Removal and replacement procedures Component replacement procedures This chapter provides removal and replacement procedures There are as many as 49 screws in 9 different sizes that must be removed replaced or loosened when servicing the computer Make special note of each screw size and location during removal and replacement Serial number location The service tag affixed to the bottom of the computer provides information that may be needed when troubleshoot
91. rating system as well as drivers software and utilities To initiate recovery using a Windows Vista operating system DVD follow these steps Q This process takes several minutes 1 If possible back up all personal files N Restart the computer and then insert the Windows Vista operating system DVD into the optical drive before the Windows operating system loads When prompted press any keyboard key Follow the on screen instructions Click Next Select Repair your computer NN Uu fF W Follow the on screen instructions 8 4 Maintenance and Service Guide Backup and recovery Backup and recovery in Windows XP Overview To protect your information use the Windows Backup utility select models only to back up files and folders or create recovery points In case of system failure you can use the backup files to restore your computer Windows provides the following options Backing up individual files and folders Backing up all files and folders Scheduling automatic backups Creating recovery points Recovering information Q For detailed instructions perform a search for these topics in Help and Support Q In case of system instability HP recommends that you print the recovery procedures and save them for later use Backing up your information Recovery after a system failure is as complete as your most current backup You should create your initial backup imme
92. rews that secure the display panel frame to the display panel Maintenance and Service Guide 11 3 Recycling 9 Use a sharp edged tool to cut the tape that secures the sides of the display panel to the display panel frame 10 Remove the display panel frame from the display panel 11 Remove the screws that secure the backlight cover to the display panel 12 Lift the top edge of the backlight cover and swing it outward i l l l l i 13 Remove the backlight cover 14 Turn the display panel right side up 15 Remove the backlight cables from the clip in the display panel 11 4 Maintenance and Service Guide Recycling 16 Turn the display panel upside down 17 Remove the backlight frame from the display panel WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury 18 Remove the backlight from the backlight frame Maintenance and Service Guide 11 5 Recycling 19 Disconnect the display cable from the LCD panel 20 Remove the screws that secure the LCD panel to the display rear panel 21 Release the LCD panel from the display rear panel 22 Release the tape that secures the LCD panel to the display rear panel 23 Remove the LCD panel 24 Recycle the LCD panel and backlight 11 6 Maintenance and Service Guide 1394 port connector pinout 9 1 ena
93. ritish Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cameroon Cape Verde the Central African Republic Chad Chile the People s Republic of China Colombia Comoros the Congo Costa Rica Croatia Cyprus the Czech Republic Denmark Djibouti Dominica the Dominican Republic East Timor Ecuador Egypt El Salvador Equitorial Guinea Eritrea Estonia Ethiopia Fiji Finland France French Guiana Gabon Gambia Georgia Germany Ghana Gibraltar Greece Grenada Guadeloupe Guatemala Guinea Guinea Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Ireland Israel Italy the Ivory Coast Jamaica Jordan Kazakhstan Kenya Kiribati Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia the Maldives Mali Malta the Marshall Islands Martinique Mauritania Mauritius Mexico Micronesia Monaco Mongolia Montenegro Morocco Mozambique Namibia Nauru Nepal the Nether Antilles the Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru the Philippines Poland Portugal the Republic of Moldova Romania Russia Rwanda Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia the Seychelles Sierra Leone Singapore Slovakia Slovenia the Solomon Islands Somalia South Africa South Korea Spain Sri Lanka St Kitts and Nevis St Lucia St Vincent an
94. st Timor Ecuador Egypt El Salvador Equitorial Guinea Eritrea Estonia Ethiopia Fiji Finland France French Guiana Gabon Gambia Georgia Germany Ghana Gibraltar Greece Grenada Guadeloupe Guatemala Guinea Guinea Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Ireland Israel Italy the Ivory Coast Jamaica Jordan Kazakhstan Kenya Kiribati Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia the Maldives Mali Malta the Marshall Islands Martinique Mauritania Mauritius Mexico Micronesia Monaco Mongolia Montenegro Morocco Mozambique Namibia Nauru Nepal the Nether Antilles the Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru the Philippines Poland Portugal the Republic of Moldova Romania Russia Rwanda Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia the Seychelles Sierra Leone Singapore Slovakia Slovenia the Solomon Islands Somalia South Africa South Korea Spain Sri Lanka St Kitts and Nevis St Lucia St Vincent and the Grenadines Suriname Swaziland Sweden Switzerland Taiwan Tajikistan Tanzania Togo Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Tuvalu Uganda Ukraine the United Arab Emirates the United Kingdom Uruguay Uzbekistan Vanuatu Venezuela Vietnam Yemen Zaire Zambia
95. stem board until it rests at an angle 11 Remove the system board by sliding it away from the base enclosure atan angle Reverse this procedure to install the system board Maintenance and Service Guide 4 33 Removal and replacement procedures Fan heat sink assembly Description Spare part number Fan heat sink assembly includes replacement thermal material 501495 001 Before removing the fan heat sink assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 8 5 Remove the following components a SIM see SIM on page 4 9 Hard drive cover see Hard drive on page 4 10 Keyboard see Keyboard on page 4 17 Hinge cover see Hinge cover on page 4 20 Top cover see Top cover on page 4 21 Display assembly see Display assembly on page 4 27 Hp ao p System board see System board on page 4 30 Remove the fan heat sink assembly 1 Disconnect the fan cable from the system board 4 34 Maintenance and Service Guide Removal and replacement procedures 2 Turn the sy
96. stem board upside down with the front toward you 3 Loosen the six Phillips PM2 5x7 0 captive screws that secure the fan heat sink assembly to the base enclosure in the 1 2 3 4 5 6 sequence stamped into the fan heat sink assembly 4 Remove the fan heat sink assembly Q Due to the adhesive quality of the thermal material located between the processor heat sink and system board components it may be necessary to move the processor heat sink from side to side to detach it Q The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the processor the graphics system component and the system board component each time the heat sink is removed Replacement thermal material is included with all system board and fan heat sink assembly spare part kits Reverse this procedure to install the fan heat sink assembly Q To properly ventilate the computer allow at least a 7 6 cm 3 inch clearance on the left side of the computer The computer uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Main
97. t can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Maintenance and Service Guide 4 1 Removal and replacement procedures Drive handling CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a staticproof bag Avoid exposing a hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liqui
98. t end of life Disposal of mercury may be regulated because of environmental considerations For disposal or recycling information contact your local authorities or see the Electronic Industries Alliance EIA Web site at http www eiae org This section provides disassembly instructions for the display assembly The display assembly must be disassembled to gain access to the backlight and the liquid crystal display LCD panel oOo Q The procedures provided in this appendix are general disassembly instructions Specific details such as screw sizes quantities and locations and component shapes and sizes can vary from one computer model to another Maintenance and Service Guide 11 1 Recycling Perform the following steps to disassemble the display assembly 1 Remove all screw covers and screws that secure the display bezel to the display assembly 2 Lift up and out on the left and right inside edges and the top and bottom inside edges of the display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 11 2 Maintenance and Service Guide Recycling 4 Disconnect all display panel cables from the display inverter and remove the inverter 5 Remove all screws that secure the display panel assembly to the display enclosure 6 Remove the display panel assembly from the display enclosure 7 Turn the display panel assembly upside down 8 Remove all sc
99. tenance and Service Guide 4 35 Removal and replacement procedures Modem module Q The modem module spare part kit includes a modem module cable Description Spare part number For use only in Australia and New Zealand 461750 011 For use in all countries and regions except Australia and New Zealand 461750 001 Before removing the modem module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 8 5 Remove the following components SIM see SIM on page 4 9 Hard drive cover see Hard drive on page 4 10 Keyboard see Keyboard on page 4 17 Hinge cover see Hinge cover on page 4 20 Top cover see Top cover on page 4 21 Display assembly see Display assembly on page 4 27 mmo Bos Pp System board see System board on page 4 30 Remove the modem module 1 Turn the system board upside down with the RJ 11 and RJ 45 jacks toward you 2 Remove the two Phillips PM2 5x4 0 screws that secure the modem module to the system board 3 Lift the modem module straight up to disconnect it from
100. the base enclosure Reverse this procedure to install the speaker 4 26 Maintenance and Service Guide Removal and replacement procedures Display assembly Q The display assembly spare part kit includes an ambient light sensor fingerprint reader logo 2 microphones nameplate 2 WLAN antenna transceivers and cables and 2 WWAN antenna transceivers and cables Description Spare part number 12 1 inch WXGA LED display assembly with webcam and outdoor light 504172 001 12 1 inch WXGA LED display assembly with webcam 504170 001 12 1 inch WXGA LED display assembly with outdoor light 504171 001 12 1 inch WXGA LED display assembly 504169 001 Before removing the display assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 8 5 Remove the following components a SIM see SIM on page 4 9 b Hard drive cover see Hard drive on page 4 10 c Keyboard see Keyboard on page 4 17 a Hinge cover see Hinge cover on page 4 20 e Top cover see Top cover on page 4 21 Maint
101. utomatic DriveLock support TPM Embedded Security requires an administrator password E Change TPM Trusted Platform Module Embedded Security device state at restart The following options are available O Do Nothing enabled by default O Available and Disabled O Available and Enabled O Factory Defaults E Reset Authentication Credential E Enable disable support for the following O Power on authentication support enabled by default O Operating system TPM management enabled by default Reset of TPM from operating system disabled by default Disk Sanitizer Run Disk Sanitizer to destroy all existing data on the primary hard drive or the drive in the upgrade bay If you run Disk Sanitizer the data on the selected drive is destroyed permanently System IDs Enter a user defined computer asset tracking number and ownership tag Setup BIOS Administrator Password Set up a BIOS administrator password Always Prompt for HP SpareKey Enrollment Enable disable a prompt for HP SpareKey enrollment Maintenance and Service Guide Diagnostics menu Select System Diagnostics menu System Configuration menu Computer Setup To do this E F1 System Information Displays the following information O Identification information for the computer and the batteries in the system O Specification information for the processor cache and memory size system ROM video revision and
102. ver until it rests at an angle 9 Remove the top cover by pulling it away from the computer at an angle Reverse this procedure to install the top cover 4 22 Maintenance and Service Guide Removal and replacement procedures RTC battery Q Removing the RTC battery and leaving it uninstalled for 5 or more minutes causes all passwords and CMOS settings to be cleared Description Spare part number RTC battery includes double sided tape 482963 001 Before removing the RTC battery follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 8 5 Remove the following components SIM see SIM on page 4 9 Hard drive cover see Hard drive on page 4 10 Keyboard see Keyboard on page 4 17 Hinge cover see Hinge cover on page 4 20 ono gp Top cover see Top cover on page 4 21 Remove the RTC battery 1 Disconnect the RTC battery cable from the system board 2 Remove the RTC battery The RTC battery is attached to the system board using two sided tape Reverse this procedure to install the
103. ystem board spare part kit includes replacement thermal material Description Spare part number Equipped with Intel Core2 Duo SL9400 1 86 GHz processor 1066 MHz FSB and 6 MB L2 cache 501483 001 Equipped with Intel Core2 Duo SL9300 1 60 GHz processor 1066 MHz FSB and 6 MB L2 cache 501482 001 Equipped with Intel Core2 Duo SU9300 1 20 GHz processor 800 MHz FSB and 3 MB L2 cache 501481 001 Before removing the system board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 8 Remove the following components a SIM see SIM on page 4 9 b Hard drive cover see Hard drive on page 4 10 c Keyboard see Keyboard on page 4 17 d Hinge cover see Hinge cover on page 4 20 e Top cover see Top cover on page 4 21 f Display assembly see Display assembly on page 4 27 When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board SIM see SIM on page 4 9 WLAN module see
104. ystem disc into the optical drive Shut down the computer Turn on the computer Follow the on screen instructions to install the operating system After the operating system is installed remove the Operating System disc and insert the Driver Recovery disc NNN fF WwW WN Follow the on screen instructions to install the drivers and programs 8 6 Maintenance and Service Guide 9 Connector pin assignments 1394 1234 Pin Signal 1 TPB 2 TPB 2 TPA 4 TPA Maintenance and Service Guide Connector pin assignments Audio in microphone 12 3 Pin Signal 1 Audio signal in Audio signal in 3 Ground Audio out headphone Pin Signal 1 Audio out left channel 2 Audio out right channel 3 Ground 9 2 Maintenance and Service Guide External monitor Pin Signal Red analog Connector pin assignments Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog o CO NI O a A O N 5 VDC o Ground i a Monitor detect N DDC 2B data wo Horizontal sync _ A Vertical sync al DDC 2B clock Maintenance and Service Guide 9 3 Connector pin assignments RJ 11 modem Pin Signal Unused Tip Ring Unused Unused O of A WwW N Unused 9 4 Maintenance and Service Guide

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