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HP Dv7 User's Manual

1. 100 Updating the BIOS serre MR C E O EE A E ERT 100 Determining the BIOS velsibisisso ebrei UbvOR A RIP P HH NOI DIU RIH LPE LEID RUNS UD PIN MdE 100 Downloading a BIOS update casas vin hii din a vrei te bc vb vete aua t Debet a allg 101 Using System Di amp ghoslics i prior ER REX RH ESETRR RENE a E XEBUUXERS NR RA EIN Ea Terna ee 102 6 DLL NRI LIC EM 103 Computer specifications ieaxo tici CPI R dE MS TUHR UR aU EUN bus ud cres ON I Ens d P EUN ORUM ed 103 17 3 inch display specifications cac tatotis inti Deiner nti abl uui eru erba ve Tato utn 105 Harddrive specifications nen iere aoi M SNL PIRE bts uen En NO Hat DN CDM SR pU aU 106 7 Backing up restoring and recovering ecce ecce ecce eene eee eee ee eee ene nnne a nets asses ae 107 Creating recovery media and backups iiri rex er atta etx er x I RR RR 107 Creating HP Recovery media oucsuonqa tiq bes qim xag ups ova didi Ub iun NAR GA quU XUI 108 Restore an recovery oosist ine ien a N REM op f RE Le annie aaa aan ORDEN PURE EUR DID 109 Using Windows Refresh for quick and easy recovery ssssssee 110 Remove everything and reinstall Windows sssssssssees 111 Recovering using HP Recovery Manager ssseeeeeeeeeeceeececeeeeeaeeesteeeeeeeteeeceeeeess 111 What you need fo know icoiecepmiteteset eame iara br RPM VP PU GR 112 Using the HP Recovery partition to recover a minimized image select ups icto PTT TC
2. 112 Using HP Recovery media to recover ssssssssse 113 Changing the computer boot order tia te txt eet ERE EB 113 Removing the HP Recovery partition 5 terere te pete EE Pent Oen tu desean E Rosse arr ensi 113 8 Power tord set rEquiremelis 15 oreitepe bt oskk0a sbraEsbFO E FE PES ER PAE REPRE RES araa riasan 114 Requirements for all countries vasos eder eoe e Rata Dirtom baut tua petu i n mtd ebbe n bh EUIS enamine 114 Requirements for specific countries and regions sssssssssssseeeneeeen 115 9 Recycling NT 116 INGEN R E iia ean 117 vii viii 1 Product description Category Product Name Description HP ENVY dv7 Notebook PC Computer models Computer models equipped with equipped with an AMD processor an Intel processor y y Processors AMD A10 4600M 3 20 GHz processor 1600 MHz FSB 4 0 MB L2 cache DDR3 quad core 35 W AMD A8 4500M 2 80 GHz processor 1600 MHz FSB 4 0 MB L2 cache DDR3 quad core 35 W AMD A6 4400M 3 20 GHz processor 1600 MHz FSB 1 0 MB L2 cache DDR3 dual core 35 W AMD A4 4300M 2 50 GHz processor 1600 MHz FSB 1 0 MB L2 cache DDR3 dual core 35 W 4 Intel Quad Core i7 3840GM 2 80 GHz processor SC turbo up to 3 80 GHz 1600 MHz FSB 8 0 MB L3 cache 45 W Intel Quad Core i7 3820QM 2 70 GHz processor SC turbo up to 3 70 GHz 1600 MHz FSB 8 0 MB L3 cache 45 W Intel Quad Core i7 3740GM 2
3. Item Component Spare part number 9 cell 100 Wh 3 0 Ah Li ion battery 672412 001 6 cell 62 Wh 2 8 Ah Li ion battery 671731 001 19 Hard drives 2 do not include the primary or secondary hard drive connector cables hard drive brackets or screws For use on all computer models 1 TB 5400 rpm 9 5 mm 676521 001 750 GB 7200 rpm 9 5 mm 633252 001 750 GB 5400 rpm 9 5 mm 634250 001 640 GB 5400 rpm 9 5 mm 669300 001 500 GB 7200 rpm 9 5 mm 634925 001 500 GB 5400 rpm 9 5 mm 669299 001 320 GB 7200 rpm 9 5 mm 641672 001 320 GB 5400 rpm 9 5 mm 622643 001 750 GB 7200 rpm 9 5 mm for use only on computer models equipped with an 684506 001 Intel processor Hard Drive Hardware Kit not illustrated includes hard drive bracket primary 681976 001 hard drive connector cable secondary hard drive connector cable and screws 20 Memory modules 2 PC3 12800 1600 MHz 8 GB memory module 670034 001 4 GB memory module 641369 001 2 GB memory module 652972 001 21 RTC battery includes cable and double sided tape 682091 001 22 WLAN module For use on all computer models Atheros 9485GN 802 11b g n 1x1 WiFi and 3012 Bluetooth 4 0 Combo Adapter 655795 001 Atheros WB225 802 11b g n 1x1 Bluetooth Combo Adapter 675794 001 Broadcom 4313GN 802 11b g n 1x1 WiFi and 20702 Bluetooth 4 0 657325 001 Combo Adapter Intel Centrino Advanced N 6230 WLAN module 670691
4. 86 Chapter 4 Removal and replacement procedures e f Keyboard see Keyboard on page 59 Top cover see Top cover on page 63 System board see System board on page 77 Fan heat sink assembly see Fan heat sink assembly on page 81 Remove the processor 1 Turn the system board upside down with the front toward you 2 Use a flat bladed screw driver 1 to turn the processor locking screw one half turn counterclockwise 2 until you hear a click 3 Lift the processor 3 straight up and remove it Ey NOTE The gold triangle 4 on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor M Reverse this procedure to install the processor Component replacement procedures 87 Card Reader board Description Spare part number Card Reader board includes cable 681988 001 Before removing the Card Reader board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 47 and then remove the following components Hard drive see Hard drive on page 48 b Optical drive see Optical drive on page 53
5. Bluray Disc ROM with SuperMulti DVD R RW Double Layer Drive e Blu ray Disc R RW with SuperMulti Drive e DVD RW Double Layer with SuperMulti Drive Chapter 1 Product description Category Description Computer models Computer models equipped with equipped with an AMD processor an Intel processor Audio and video HD audio Y Y Beats audio Quad speakers Subwoofer Supports Microsoft Premium requirements HP TrueVision HD webcam fixed no tilt with activity LED 1280x720 by 30 frames per second Two dual array digital microphones with appropriate beam forming echo cancellation noise reduction software Ethernet Integrated 10 100 1000 NIC Y N Wireless Integrated wireless local area network V V WLAN options by way of wireless module Two WLAN antennas built into display assembly Support for the following WLAN formats V V e Atheros 9485GN 802 11b g n 1x1 WiFi and 3012 Bluetooth 4 0 Combo Adapter e Atheros WB225 802 11b g n 1x1 Bluetooth Combo Adapter e Broadcom 4313GN 802 11b g n 1x1 WiFi and 20702 Bluetooth 4 0 Combo Adapter e ntel Centrino Advanced N 6230 WLAN module e ntel Centrino Advanced N 6230 WLAN module Ralink RT5390R 802 11b g n 1x1 WiFi Adapter Ralink RT3290LE 802 11b g n 1x1 WiFi Y and Bluetooth 4 0 Combo Adapter Atheros AR9565 802 11b g n 1x1 WiFi 4 Y Bluetooth 4 0 Combo Adapter for use only on computer models equipped with an Intel processor Categor
6. 22 Chapter 3 Illustrated parts catalog Item Component Spare part number 1 17 3 in LED display assembly includes display panel cable 2 WLAN antenna transceivers and cables and webcamera microphone module and cable For use on all computer models FHD AntiGlare display assembly for use only on computer models equipped with a 698778 001 graphics subsystem with UMA memory HD BrightView display assembly for use only on computer models equipped with a 698777 001 graphics subsystem with UMA memory For use only with computer models equipped with an Intel processor FHD AntiGlare display assembly in midnight black finish for use only on computer 698780 001 models equipped with a graphics subsystem with discrete memory HD BrightView display assembly in midnight black finish for use only on computer 698779 001 models equipped with a graphics subsystem with discrete memory FHD AntiGlare display assembly in natural silver finish for use only on computer 699338 001 models equipped with a graphics subsystem with UMA memory HD BrightView display assembly in natural silver finish for use only on computer 699337 001 models equipped with a graphics subsystem with UMA memory NOTE For more display assembly spare part information see Display assembly subcomponents on page 29 2 Keyboard with backlight includes backlight cable and keyboard cable In midnight black finish For use only on c
7. 682226 001 Display panel cable for use only on computer models equipped with an Intel processor and an FHD display assembly 682417 001 Intel Core i3 3110M 2 30 GHz processor 3 0 MB L3 cache 35 W includes replacement thermal material 683046 001 AMD quad core A10 4600M 3 2 GHz 2 3 GHz processor 4 0 MB L2 cache 1600 MHz DDR3 35 W includes replacement thermal material 683047 001 AMD quad core A6 4400M 3 2 GHz 2 7 GHz processor 1 0 MB L2 cache 1600 MHz DDR3 35 W includes replacement thermal material 683048 001 AMD quad core A8 4500M 2 8 GHz 1 9 GHz processor 4 0 MB L2 cache 1600 MHz DDR3 35 W includes replacement thermal material 684506 001 750 GB 7200 rpm hard hard for use only computer models equipped with an Intel processor SATA 9 5 mm does not include hard drive connector cable hard drive bracket or screws NOTE The primary and secondary hard drive connector cable hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 681976 001 685990 001 AMD A4 4300M 2 50 GHz processor 1600 MHz FSB 1 0 MB L2 cache DDR3 dual core 35 W includes replacement thermal material 690019 001 Atheros AR9565 802 11b g n 1x1 WiFi Bluetooth 4 0 Combo Adapter for use only on computer models equipped with an Intel processor 690020 001 Ralink RT3290LE 802 11b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter for use on all computer models Sequential part number listing 37 38 Spare part numbe
8. 698780 001 17 3 in LED FHD AntiGlare display assembly in midnight black finish for use only on computer models equipped with an Intel processor and a graphics subsystem with discrete memory includes display panel cable 2 WLAN antenna transceivers and cables and webcamera microphone module and cable 698781 001 Keyboard without backlight in midnight black finish for use on all computer models in the United States includes keyboard cable 698781 031 Keyboard without backlight for use only on computer models equipped with an Intel processor in the United Kingdom includes keyboard cable 698781 041 Keyboard without backlight for use only on computer models equipped with an Intel processor in Germany includes keyboard cable 698781 051 Keyboard without backlight for use only on computer models equipped with an Intel processor in France includes keyboard cable 698781 061 Keyboard without backlight for use only on computer models equipped with an Intel processor in Italy includes keyboard cable 698781 071 Keyboard without backlight for use only on computer models equipped with an Intel processor in Spain includes keyboard cable 698781 251 Keyboard without backlight for use only on computer models equipped with an Intel processor in Russia includes keyboard cable 698781 281 Keyboard without backlight for use only on computer models equipped with an Intel processor in Thailand includes keyboard cable Chapter 3 Illustrated
9. o operating system product description 9 optical drive location 18 precautions 42 product description 6 removal 53 spare part numbers 27 31 35 53 optical drive bezel illustrated 31 removal 54 optical drive bracket illustrated 31 removal 54 optical drive connector cable illustrated 31 removal 90 spare part number 27 90 optical drive eject button 18 optical drive light 18 P packaging guidelines 44 part number 21 46 plastic parts service considerations 41 pointing device product description 8 ports external monitor 17 HDMI 17 monitor 17 product description 8 USB 17 18 power button 12 power button board removal 68 spare part number 24 35 68 power connector 19 power connector cable removal 75 spare part numbers 27 35 75 power cord set requirements 114 spare part numbers 32 33 power light 15 18 power requirements product description 8 processor product description 1 removal 85 spare part numbers 26 34 35 37 40 85 product description audio 7 chipset 3 display panel 5 Ethernet 7 external media cards 8 graphics 3 hard drive 6 keyboard 8 memory module 5 microphone 7 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 9 serviceability 9 solid state drives 6 video 7 wireless 7 product name 1 21 46 R rear component 19 removal replacement preliminaries 41 procedures 46 right side components 18 RI 45 jack
10. 3 pin black 1 83 m 49037 ART Power cord for use only on computer models equipped with an Intel processor in South Africa 3 pin black 1 83 m 49037 1 BB1 Power cord for use only on computer models equipped with an Intel processor in Israel 3 pin black 1 83 m 49037 1 D61 Power cord for use only on computer models equipped with an Intel processor in India 3 pin black 1 83 m 622643 001 320 GB 5400 rpm hard hard for use only on computer models equipped with an Intel processor SATA 9 5 mm does not include hard drive connector cable hard drive bracket or screws NOTE The primary and secondary hard drive connector cable hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 681976 001 633252 001 750 GB 7200 rpm hard hard for use on all computer models SATA 9 5 mm does not include hard drive connector cable hard drive bracket or screws NOTE The primary and secondary hard drive connector cable hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 681976 001 634250 001 750 GB 5400 rpm hard hard for use on all computer models SATA 9 5 mm does not include hard drive connector cable hard drive bracket or screws NOTE The primary and secondary hard drive connector cable hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 681976 001 Sequential part number listing 33 34 Spare part n
11. from side to side to detach it E NOTE The following illustration shows the fan heat sink assembly removal process for a computer model equipped with an AMD processor The process for removing the fan heat sink assembly on a computer model equipped with an Intel processor is identical f NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the fan heat sink assembly processor and system board spare part kits Replacement thermal material is also available in the Thermal Material Kit spare part numbers 685348 001 for use on computer models equipped with an AMD processor and 682100 001 for use on computer models equipped with an Intel processor y NOTE The following illustration shows the replacement thermal material locations on a computer model equipped with an AMD processor and a graphics subsystem with discrete memory Thermal paste is used on the processor 1 and the heat sink section 2 that services it Thermal paste is used on the graphics subsystem chip 3 and the heat sink section 4 that services it Thermal pads are used on the system board components 5 and the heat sink sections 6 that service them Component replacement procedures 83 E NOTE The following illustration shows the replacement thermal material locations on a computer model equ
12. 001 Intel Centrino Advanced N 6230 WLAN module 67069 1 001 Ralink RT5390R 691415 001 802 11b g n 1x1 WiFi Adapter Ralink RT3290LE 802 11b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter 690020 001 Atheros AR9565 802 11b g n 1x1 WiFi Bluetooth 4 0 Combo Adapter for use 690019 001 only on computer models equipped with an Intel processor 28 Chapter 3 Illustrated parts catalog Item Component Spare part number Intel Centrino Advanced N 6235 WLAN module for use only on computer models 670290 001 equipped with an Intel processor in Japan 23 Service cover includes speaker grilles and front rubber feet 681989 001 Display assembly subcomponents Oo O Item Component Spare part number 1 Display bezel 698775 001 2 Webcamera microphone module 682045 001 3 Display panel 17 3 in AntiGlare FHD display panel 681991 001 17 3 in BrightView HD display panel 681990 001 4 Display Hinge Kit includes left and right hinges and brackets 681977 001 5 Display panel cable Display panel cable for use only on computer models equipped with an 682226 001 Intel processor an FHD display assembly and a graphics subsystem with discrete memory Display assembly subcomponents 29 Item Component Spare part number Display panel cable for use only on computer models equipped with an FHD 681972 001 display assembly and a graphics subsystem with UMA memory 6 Antenna Kit includes
13. 17 RTC battery removal 52 spare partnumber 28 37 52 S Screw Kit spare part number 32 36 security cable slot 19 security product description 9 serialnumber 21 46 service considerations cables 42 connectors 42 plastic parts 41 service cover location 20 removal 49 spare partnumber 29 35 49 service tag 21 46 serviceability product description 9 solid state drive product description 6 removal 72 spare part numbers 36 37 39 72 speaker components 12 speakers location 11 12 removal 67 89 98 spare partnumbers 24 27 30 36 67 89 99 specifications computer 103 display 105 subwoofer location 20 24 31 removal 89 spare part number 27 36 89 system board removal 77 spare part numbers 24 36 37 40 77 T Thermal Pad Kit spare part number 26 37 78 tools required 41 top cover removal 63 spare part number 63 spare part numbers 24 40 TouchPad button 14 TouchPad button board removal 70 spare partnumber 24 35 70 TouchPad components 14 TouchPad light 14 TouchPad on off button 14 TouchPad zone 14 transporting guidelines 44 U USB board removal 73 spare partnumber 27 35 73 USB port 17 18 v vents 17 19 20 video product description 7 W warranty period 21 46 webcam 11 webcam light 11 webcamera microphone module removal 96 spare part number 29 37 97 Windows applications key 13 Windows logo key 13 wireless antenna locations 11 removal 98 spare part number 30 35
14. 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries 114 The following requirements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Chapter 8 Power cord set requirements Requirements for specific countries and regions Country region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO The People s Republic of China COC 5 South Korea EK 4 Swe
15. 4 Caps lock light On Caps lock is on which switches the keys to all capital letters 5 Fingerprint reader light White The fingerprint was read e Amber The fingerprint was not read Front m B Component Description Digital Media slot Supports the following digital card formats e Secure Digital SD Memory Card e Secure Digital Extended Capacity SDxC Memory Card Secure Digital High Capacity SDHC Memory Card Ultra High Speed MultiMediaCard UHS MMC 16 Chapter 2 External component identification Left side Item 1 Component Vent Description Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 2 External monitor port Connects an external VGA monitor or projector 3 HDMI port Connects an optional video or audio device such as a high definition television or any compatible digital or audio device 4 5 6 RJ 45 network jack USB 3 0 ports 2 Audio in microphone jack Connects a network cable Connect an optional USB 3 0 device and provide enhanced USB power performance Connects an optional computer headset microphone stereo array microphone or monaural microphone 7 Audio out headphone jack Connect optional powered stere
16. Fingerprint reader board see Fingerprint reader board on page 69 e TouchPad button board see TouchPad button board on page 70 Component replacement procedures 63 Remove the top cover 1 Remove the twelve Phillips PM2 5x8 5 screws that secure the top cover to the computer 2 Remove the following screws that secure the top cover to the computer 1 Two Phillips PM2 0x3 0 screws in the optical drive bay 2 Three Phillips PM2 0x2 5 screws in the battery bay 3 Two Phillips PM2 5x4 0 screws in the hard drive bay 3 Turn the computer right side up with the front toward yov 4 Open the computer 64 Chapter 4 Removal and replacement procedures 5 6 7 Release the corresponding ZIF connectors and then disconnect the following cables from the system board 1 Power button board cable 2 TouchPad button board cable 3 Fingerprint reader board cable 4 Front speaker cable Remove the Phillips PM2 5x4 0 screw that secures the top cover to the computer Lift the rear edge of the top cover 1 until the left and right sides have disengaged from the base enclosure Component replacement procedures 65 8 Remove the top cover 2 CAUTION Be careful not to damage the thin section of the base enclosure 3 around the optical drive bay when removing the top cover Reverse this procedure to install the top cover 66 Chapter 4 Removal and replacement procedures Front speaker
17. HD7520G dual graphics on computer models equipped with an AMD A6 processor Internal graphics Intel HD Graphics 4000 on computer models equipped with an Intel Core i7 i5 i3 3000 series processor Intel HD Graphics 3000 on computer models equipped with an Intel Core i7 i5 i3 2000 series processor Switchable discrete graphics NVIDIAR GeForceR 630M with 1024 MB of dedicated video memory 64 MBx16 DDR3 900 MHzx8 PCs 128 bit M2 29 mmx29 mm NVIDIAR GeForceR 635M with 2048 MB of dedicated video memory 128 MBx16 DDR3 900 MHzx8 PCs 128 bit M2 29 mmx29 mm NVIDIAR GeForceR 650M with 2048 MB of dedicated video memory 64 MBx32 GDDR5x8 PCs 5Gbps 128 bit M2 29 mmx29 mm Support HD decode DX11 HDMI and Optimus Chapter 1 Product description Computer models equipped with an AMD processor Computer models equipped with an Intel processor 4 Category Description Computer models Computer models equipped with equipped with an AMD processor an Intel processor Panel e 17 3n light emitting diode LED Y Y UWVA full high definition FHD AntiGlare 1920x1080 display 3 4 mm typical brightness 250 nits e 17 3 in LED SVA HD BrightView 1366x768 display 3 8 mm typical brightness 200 nits All display assemblies include 2 wireless local area network WLAN antenna cables 16 9 Ultra Wide Aspect Ratio Lighted logo on top bezel Memory Two customer accessible upgradable
18. Intel Dual Core i3 3130M 2 60 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W 713163 001 Intel Dual Core i3 3120M 2 50 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i3 3110M 2 30 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i3 2370M 2 40 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W Intel Core i3 2350M 2 30 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W Intel Core i3 2330M 2 20 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W AMD A70M fusion controller hub FCH Computer models equipped with an AMD processor Computer models equipped with an Intel processor 4 Intel HM77 Express chipset Graphics Supports dual graphics AMD RadeonT HD 7730M with 2048 MB of dedicated video memory 128 MBx16 DDR3 900 MHzx8 PCs 128 bit M2 package AMD RadeonT HD 7670M with 2048 MB of dedicated video memory 128 MBx16 DDR3 900 MHzx8 PCs 128 bit M2 package AMD RadeonT HD 7670M with 1024 MB of dedicated video memory 64 MBx16 DDR3 900 MHzx8 PCs 128 bit M2 package Support HD decode DX11 and HDMI 4 Category Graphics continued Description Switchable discrete graphics AMD Radeon HD 7670M and HD7660G dual graphics on computer models equipped with an AMD A10 processor AMD Radeon HD 7670M and HD7640G dual graphics on computer models equipped with an AMD A8 processor AMD Radeon HD 7670M and
19. Keyboard see Keyboard on page 59 d Top cover see Top cover on page 63 e System board see System board on page 77 Remove the Card Reader board 1 Remove the Phillips PM2 0x3 0 screw 1 that secures the Card Reader board to the system board 2 Remove the Card Reader board 2 Reverse this procedure to install the Card Reader board 88 Chapter 4 Removal and replacement procedures Subwoofer Description Spare part number Subwoofer includes subwoofer cable front speaker passthrough cable and 2 rubber isolators 681996 001 Before removing the subwoofer follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 47 and then remove the following components Hard drive see Hard drive on page 48 b Optical drive see Optical drive on page 53 Keyboard see Keyboard on page 59 d Top cover see Top cover on page 63 e System board see System board on page 77 Remove the subwoofer 1 Release the subwoofer cables 1 from the clips 2 and routing channel built into the base enclosure 2 Remove the two Phillips PM2 5x10 0 screws 1 that secure the subwo
20. Oplical IWS ERE T TTE 53 MGI MORE NETTE ETE DO 55 WIAN mod ler ripensa ae i n E E obe sl bue eerta em E DR an 57 Keyboard editiert rio epo tuber tio Gibt tbe bv Ferd ei E VU e dE besar wu ura ARETES 59 lOp COVEN m E E 63 Front speakers x23 sete ovate aniisi ein e e Sail E ymo ea bM eM ESY 67 Power SUMS DS sirserisdsiernssriiinienoian tiat rte rri ia tenid aninda i deu n ha rtg 68 Fingerprint reader board cuseoibestue tried maduro iue isttid oss dti aue sali Edid cam toG 69 TouchPad bulten bord ca dsaryslshisncnseinssicdaiet a entidad ie ertet ed enira banum 70 Soli eile BHO cci xri dit or ttis E E rwr s Cono o RU M qNUE 72 USB Doar E aen E E T C TTE TT TE 73 Power connector cables cost deteriore pe dice comb ves lieta en tia ue DR ES EE 75 Syslem BOT aec decere teris aceti Drei ea a a tu RI Sow epar cer Une 77 Fan heot sink RISSEM DIYs ctessssandisanccanesordunandeandh onde daienisenasdisaibantinerdemmidandeatadendsunnbeanants 81 TPM SS SOE MW c PT TU TNT NOE SS 85 Core Reader bodrd acer sunidea tier iiti PeptipRa die ad rare us T RU RUN EUM A S bU HE ANTE 88 DUBWBIEISE S o tusicueie E E uen obest UE UD E ET 89 Optical drive connector cable scisco iter et iciatis etie ti niu 90 Display assembly sagan eicsor st tetufs vus sa e etd Era ia EAR eiat datant puta 92 5 Using Setup Utility BIOS and System Diagnostics Leeee eee e eee ee eee eee eee rennen 100 Starting Set p Utility BIOS T
21. W Intel Core i3 2350M 2 30 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W 653340 001 Intel Core i3 2330M 2 20 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W 653339 001 12 Fan heat sink assembly includes replacement thermal material For use only on computer models equipped with an AMD processor 682178 001 For use only on computer models equipped with an Intel processor and a graphics 682061 001 subsystem with discrete memory For use only on computer models equipped with an Intel processor and a graphics 682060 001 subsystem with UMA memory 13a Optical drive connector cable included in the optical drive spare part kit 13b Optical drive includes bezel and bracket Blu ray Disc ROM with SuperMulti DVD R RW Double Layer Drive 681983 001 Blu ray Disc R RW with SuperMulti Drive 681984 001 DVD RW Double Layer with SuperMulti Drive 681982 001 14 Power connector cable includes bracket For use only on computer models equipped with an AMD processor 681973 001 For use only on computer models equipped with an Intel processor 681974 001 15 Subwoofer includes subwoofer cable top speaker passthru cable 681996 001 and 2 rubber isolators 16 USB board includes cable 681986 001 17 Base enclosure includes battery release latch assembly For use in all countries and regions except Japan 681968 001 For use only on computer models equipped with an Intel processor in Japan 707999 29 1 18 Battery Computer major components 27
22. for quick and easy recovery 110 When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you 3 IMPORTANT Refresh removes any traditional applications that were not originally installed on the system at the factory E NOTE During Refresh a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall See Help and Support for instructions on reinstalling traditional applications From the Start screen type h and then select Help and Support 27 NOTE You may be prompted for your permission or password when using Refresh See Windows Help and Support for more information From the Start screen type h and then select Help and Support To start Refresh 1 On the Start screen point to the far right upper or lower corner of the screen to display the charms Click Settings Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen Under Refresh your PC without affecting your files select Get started and follow the on screen instructions Chapter 7 Backing up restoring and recovering Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The
23. for use only on computer models equipped with an Intel dual core processor the NVIDIAR GeForceR 630M graphics subsystem with 2 GB of discrete memory and the Windows 8 Professional operating system includes replacement thermal material 682040 501 System board for use only on computer models equipped with an Intel quad core processor the NVIDIAR GeForceR 650M graphics subsystem with 2 GB of discrete memory and the Windows 8 Standard operating system includes replacement thermal material 682040 601 System board for use only on computer models equipped with an Intel quad core processor the NVIDIAR GeForceR 650M graphics subsystem with 2 GB of discrete memory and the Windows 8 Professional operating system includes replacement thermal material 682042 501 System board for use only on computer models equipped with an Intel quad core processor a graphics subsystem with UMA memory and the Windows 8 Standard operating system includes replacement thermal material 682042 601 System board for use only on computer models equipped with an Intel quad core processor a graphics subsystem with UMA memory and the Windows 8 Professional operating system includes replacement thermal material Chapter 3 Illustrated parts catalog Spare part number Description 682043 501 System board for use only on computer models equipped with an Intel dual core processor a graphics subsystem with UMA memory and
24. left and right wireless antenna cables and transceivers 681968 001 7 Display speakers include speaker cables 681994 001 8 Display enclosure In midnight black finish 681969 001 In natural silver finish 693702 001 Display Screw Kit 681993 001 Mass storage devices a g Item Component Spare part number 1 Hard drive does not include the hard drive bracket primary or secondary hard drive connector cables or screws For use on all computer models 30 Chapter 3 Illustrated parts catalog Item Component Spare part number T TB 5400 rpm 9 5 mm 676521 001 750 GB 7200 rpm 9 5 mm 633252 001 750 GB 5400 rpm 9 5 mm 634250 001 640 GB 5400 rpm 9 5 mm 669300 001 500 GB 7200 rpm 9 5 mm 634925 001 500 GB 5400 rpm 9 5 mm 669299 001 320 GB 7200 rpm 9 5 mm 641672 001 320 GB 5400 rpm 9 5 mm 622643 001 750 GB 7200 rpm 9 5 mm for use only on computer models equipped with an 684506 001 Intel processor Hard Drive Hardware Kit includes 681976 001 2a Hard drive bracket 2b Primary hard drive connector cable 2c Secondary hard drive connector cable Screws not illustrated 3 Optical drive Blu ray Disc ROM with SuperMulti DVD R RW Double Layer Drive 681983 001 Blu ray Disc R RW with SuperMulti Drive 681984 001 DVD RW Double Layer with SuperMulti Drive 681982 001 Includes 4a Optical drive bezel 4b Optical drive bracket 4c Optic
25. memory V N module slots DDR3 1600 MHz dual channel support Supports up to 16384 MB system RAM Supports the following system RAM configurations e 16384 MB 8192 MBx2 not supported on computer models equipped with a 32 bit operating system e 12288 MB 8192 MBx 1 4096 MBx 1 not supported on computer models equipped with a 32 bit operating system e 8192 MB 8192 MBx1 or 4096 MBx2 not supported on computer models equipped with a 32 bit operating system e 6144 MB 4096 MBx1 2048 MBxT not supported on computer models equipped with a 32 bit operating system e 4096 MB 4096 MBx1 or 2048 MBx2 e 2048 MB 2048 MBx1 6 Category Hard drive Description Supports 6 35 cm 2 5 in hard drives in 12 7 mm 50 in 9 5 mm 37 in and 7 0 mm 28 in thicknesses all hard drives use the same bracket Customer accessible Serial ATA Accelerometer protection support Supports the following hard drives e TB 5400 rpm 12 7 mm e 750GB 7200 rpm and 5400 rpm 9 5 mm e 640 GB 5400 rpm 9 5 mm e 500GB 7200 rpm and 5400 rpm 9 5 mm e 320GB 7200 rpm and 5400 rpm 9 5 mm and 7 0 mm Computer models Computer models equipped with equipped with an AMD processor an Intel processor y y Solid state drives Supports 180 GB or 160 GB drive Supports 32GB mSATA drive Optical drive Fixed Serial ATA 12 7 mm tray load Supports the following optical drives
26. parts catalog Spare part number Description 698781291 Keyboard without backlight for use only on computer models equipped with an Intel processor in Japan includes keyboard cable 698781 AB1 Keyboard without backlight for use only on computer models equipped with an Intel processor in Taiwan includes keyboard cable 698781 AD1 Keyboard without backlight for use only on computer models equipped with an Intel processor in South Korea includes keyboard cable 698781 B31 Keyboard without backlight for use only on computer models equipped with an Intel processor in the Netherlands includes keyboard cable 698781 BA1 Keyboard without backlight for use only on computer models equipped with an Intel processor in Slovenia includes keyboard cable 698781 DB1 Keyboard without backlight for use on all computer models in Canada includes keyboard cable 698782 001 Keyboard with backlight in midnight black finish for use on all computer models in the United States includes keyboard cable and keyboard backlight cable 698782 131 Keyboard with backlight in midnight black for use only on computer models equipped with an Intel processor in Portugal includes keyboard cable and keyboard backlight cable 698782 141 Keyboard with backlight in midnight black for use only on computer models equipped with an Intel processor in Turkey includes keyboard cable and keyboard backlight cable 698782 1
27. processor in Italy 681980 061 For use only on computer models equipped with an Intel processor in Japan 681980 291 For use only on computer models equipped with an Intel processor in the Netherlands 681980 B31 For use only on computer models equipped with an Intel processor in Russia 681980 251 For use only on computer models equipped with an Intel processor in Slovenia 681980 BA1 For use only on computer models equipped with an Intel processor in South Korea 681980 AD1 For use only on computer models equipped with an Intel processor in Spain 681980 071 For use only on computer models equipped with an Intel processor in Taiwan 681980 AB1 For use only on computer models equipped with an Intel processor in Thailand 681980 281 For use only on computer models equipped with an Intel processor 681980 031 in the United Kingdom For use on all computer models in the United States 681980 001 3 Top cover includes TouchPad and cable In midnight black finish 708009 001 In natural silver finisih 708012 001 4 Power button board includes cable 681985 001 5 TouchPad button board includes cable and bracket 681987 001 6 Front speakers include speaker cables 681995 001 7 Fingerprint reader board includes bracket and cable 681975 001 8 Solid state drive 180 GB solid state drive for use on all computer models 699330 001 160 GB solid state drive for use on all computer models 681997 001 32 GB mSATA solid state drive for use only on computer models equip
28. qu eid tsetse t SEESE Ed eosegeehanenpen onset aergneaesaherees 22 Display assembly subcomponents Jvc nr rentia ott eta do d prbaleni duet ded esu otl ce bun HU CRM RA pRU 29 Muss storage devices obicit i a e e Debe debit ae eho en ae 30 Miscellaneous Pars saaie oreet vatasrk taste Sana rerit od Duel ru try a tr E PTUS br Ursa dure ra RU tI UR 32 Sequential part number listing iiec eire rh tpa sri deed sod rke S ERR e UAR re tea e UR kn Uu io me pk slut cak 33 4 Removal and replacement procedures ceca eee ee eee eee ee eee ee eee eee sustento nasse essen sae 41 Preliminary replacement requirements c ccceseeceeeeeseeeeeeeeeeeenaeeeeenseeeeesaeeeesaeeeeesaeeeessueeeeenseees 41 Tools reg ited NTC NC 41 Service considerations sensan i i awd n E e ea delete 41 learen Dells E E utr DN d Py UL REPRE MUI OR HONUA 41 Cables and connectors osse ouie deine EDIDI san FUIS E DPM DIS HE 42 Drive relel s NN TE Oo E 42 Grounding guidelines cx eaitet aei rb DX dae erbe re Peto Pac odi Sab et dures tnin 43 Electrostatic discharge damage iae terreri tn to grt RT LR 43 Packaging and transporting guidelines sssesuussss 44 Component replacement procedures ssssssssssssssseeeneeee eene eene nennen nnns 46 SEVICE TAG ew EE 46 sl AM 47 Hard Arive asesinos ete te atate sime eontra est imete ile Te E REE 48 RTC batery RERO TTC 52
29. recovering your system E NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support From the Start screen type n and then select Help and Support Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup 1 After you successfully set up the computer create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced HP Recovery media you create will provide the following recovery options e System Recovery Reinstalls the original operating system and the programs that were installed at the factory e Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to the state its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory Creating recovery media and backups 107 See Creating HP Recovery media on page 108 2 As you add hardware and software programs create system restore points A system restore point is a snapshot of certain hard drive cont
30. reset your computer to its original state Windows provides an easy way to remove all personal data apps and settings and reinstall Windows For more information see Remove everything and reinstall Windows on page 111 e f you want to reset your computer using a minimized image you can choose the HP Minimized Image Recovery option from the HP Recovery partition select models only or HP Recovery media Restore and recovery 109 Minimized Image Recovery installs only drivers and hardware enabling applications Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager For more information see Recovering using HP Recovery Manager on page 111 If you want to recover the computer s original factory partitioning and content you can choose the System Recovery option from the HP Recovery media For more information see Recovering using HP Recovery Manager on page 111 If you have replaced the hard drive you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive For more information see Recovering using HP Recovery Manager on page 111 If you wish to remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition on page 113 Using Windows Refresh
31. the Windows 8 Professional operating system includes replacement thermal material 711509 501 System board for use only on computer models equipped with an Intel 35 W processor the NVIDIAR GeForceR 635M graphics subsystem with 2 GB of discrete memory and the Windows 8 Standard operating system includes replacement thermal material 711509 601 System board for use only on computer models equipped with an Intel 35 W processor the NVIDIAR GeForceR 635M graphics subsystem with 2 GB of discrete memory and the Windows 8 Professional operating system includes replacement thermal material 711903 001 Intel Dual Core i5 3230M 2 60 GHz processor SC turbo up to 3 20 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W includes replacement thermal material 713163 001 Intel Dual Core i3 3130M 2 60 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W includes replacement thermal material Chapter 3 Illustrated parts catalog 4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flatbladed screwdriver e Magnetic screwdriver e Phillips PO and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures E NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws
32. the navigational function indicated by the directional arrows on the keys press the num lock key TouchPad Item Component Description 1 TouchPad on off button Turns the TouchPad on or off 2 TouchPad light e On The TouchPad is off e Off The TouchPad is on 3 TouchPad zone Moves the on screen pointer and selects or activates items on the screen 4 Left TouchPad button Functions like the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse 14 Chapter 2 External component identification Item Component Description 1 Power light e White The computer is on e Blinking white The computer is in the Sleep state which is an energy saving mode The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity 2 Mute light e Amber Computer sound is off e Off Computer sound is on 3 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on e Amber All wireless devices are off Lights 15 Item Component Description
33. with an Intel quad core processor the NVIDIAR 682040 501 GeForceR 650M graphics subsystem with 2 GB of discrete memory and the Windows 8 Standard operating system For use only on computer models equipped with an Intel 45 W processor the NVIDIAR GeForceR 711508 601 635M graphics subsystem with 2 GB of discrete memory and the Windows 8 Professional operating system For use only on computer models equipped with an Intel 45 W processor the NVIDIAR GeForceR 711508 501 635M graphics subsystem with 2 GB of discrete memory and the Windows 8 Standard operating system For use only on computer models equipped with an Intel 35 W processor the NVIDIAR GeForceR 711509 601 635M graphics subsystem with 2 GB of discrete memory and the Windows 8 Professional operating system For use only on computer models equipped with an Intel 35 W processor the NVIDIAR GeForceR 711509 501 635M graphics subsystem with 2 GB of discrete memory and the Windows 8 Standard operating system For use only on computer models equipped with an Intel 35 W processor the NVIDIAR GeForceR 711507 601 635M graphics subsystem with 1 GB of discrete memory and the Windows 8 Professional operating system For use only on computer models equipped with an Intel 35 W processor the NVIDIAR GeForceR 711507 501 635M graphics subsystem with 1 GB of discrete memory and the Windows 8 Standard operating system For use only on computer models equippe
34. 088 001 4 Disconnect the primary hard drive connector cable 1 from the system board 5 Remove the two Phillips PM2 5x5 5 screws 2 that secure the primary hard drive to the computer 6 Use the tab to slide the primary hard drive 3 to the left and then remove the primary hard drive Ef NOTE The following image shows the removal of the primary hard drive 7 Disconnect the secondary hard drive connector cable 1 from the system board Component replacement procedures 49 50 8 Release the secondary hard drive connector cable from the clips 2 and routing channel built into the base enclosure 9 Remove the two Phillips PM2 5x8 5 screws 3 that secure the secondary hard drive to the computer 10 Use the tab to slide the secondary hard drive 4 to the left and then remove the secondary hard drive Ey NOTE The following image shows the removal of the secondary hard drive c L3 56 3 ccc ccc 1 1 1 l 1 a b I Chapter 4 Removal and replacement procedures 11 If it is necessary to replace the hard drive screws 1 hard drive bracket 2 or hard drive connector cable 3 remove and replace the components The hard drive screws hard drive bracket primary hard drive connector cable and secondary hard drive connector cable are available in the Hard Drive Hardware Kit spare part number 681976 001 4 gt j EN eg Reverse this procedure to reassemble and ins
35. 115 9 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 116 Chapter 9 Recycling Index A AC adapter light 18 AC adapter spare part numbers 32 38 Action keys 13 antenna locations 11 removal 98 spare part number 30 35 98 Antenna Kit spare part number 30 98 audio product description 7 audio in jack 17 audio out jack 17 B bkey 13 base enclosure spare part numbers 27 40 battery removal 47 spare part numbers 47 battery bay 20 battery release latch 20 Blu ray Disc R RW with SuperMulti Drive precautions 42 removal 53 spare part number 27 31 35 53 Blu ray Disc ROM with SuperMulti DVD R RW Double Layer Drive precautions 42 removal 53 spare part number 27 31 35 53 bottom components 20 button components 12 27 34 buttons optical drive eject button 18 power 12 TouchPad 14 TouchPad on off 14 C cables service considerations 42 caps lock light 16 Card Reader board removal 88 spare part number 26 35 88 chipset product description 3 components bottom 20 button 12 display 11 fingerprint reader
36. 12 front 16 keys 13 leftside 17 lights 15 rear 19 rightside 18 speakers 12 TouchPad 14 computer major components 22 model description 21 46 partnumber 21 46 productname 21 46 serial number 21 46 specifications 103 warranty period 21 46 connectors service considerations 42 D Digital Media slot 16 display components 11 specifications 105 display assembly removal 92 spare part numbers 23 38 39 40 92 subcomponents 29 display bezel removal 93 spare partnumber 29 94 display bezel spare part number 38 display enclosure spare part number 35 38 display enclosure spare part numbers 30 display hinge removal 97 spare partnumber 29 35 97 Display Hinge Kit spare part number 29 35 97 display panel product description 5 removal 94 spare part numbers 29 35 36 95 96 display panel cable removal 95 spare part numbers 37 Display Screw Kit spare part number 30 36 display speakers removal 98 spare part number 30 36 99 drives preventing damage 42 29 35 Index 117 DVD RW Double Layer SuperMulti Drive precautions 42 removal 53 spare part number 27 31 35 53 E electrostatic discharge 43 equipment guidelines 45 esckey 13 Ethernet product description 7 external monitor port 17 F fan heat sink assembly removal 81 spare part numbers 27 37 81 fingerprint reader board removal 69 spare part number 24 35 69 fingerprint reader components 12 fingerprint reader light 16 fi
37. 3230M 2 60 GHz processor SC turbo up to 3 20 GHz 1600 MHz FSB 3 0 711903 001 MB L3 cache 35 W Intel Dual Core i5 3210M 2 50 GHz processor SC turbo up to 3 10 GHz 1600 MHz FSB 3 0 680645 001 MB L3 cache 35 W Intel Dual Core i5 2450M 2 50 GHz processor SC turbo up to 3 10 GHz 1333 MHz FSB 3 0 676359 001 MB L3 cache 35 W Intel Dual Core i3 3130M 2 60 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W 713163 001 Intel Dual Core i3 3120M 2 50 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W 700627 001 Intel Dual Core i3 3110M 2 30 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W 682417 001 Intel Dual Core i3 2370M 2 40 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W 677152 001 Intel Core i3 2350M 2 30 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W 653340 001 Intel Core i3 2330M 2 20 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W 653339 001 Before removing the processor follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 47 and then remove the following components a Hard drive see Hard drive on page 48 b Optical drive see Optical drive on page 53
38. 70 GHz processor SC turbo up to 3 70 GHz 1600 MHz FSB 6 0 MB L3 cache 45 W Intel Quad Core i7 3720GM 2 60 GHz processor SC turbo up to 3 60 GHz 1600 MHz FSB 6 0 MB L3 cache 45 W 2 Category Processors continued Description Intel Quad Core i7 3632QM 2 20 GHz processor SC turbo up to 3 20 GHz 1600 MHz FSB 6 0 MB L3 cache 35 W Intel Quad Core i7 3630QM 2 40 GHz processor SC turbo up to 3 40 GHz 1600 MHz FSB 6 0 MB L3 cache 45 W Intel Quad Core i7 3612QM 2 10 GHz processor SC turbo up to 3 10 GHz 1600 MHz FSB 6 0 MB L3 cache 35 W Intel Quad Core i7 3610QM 2 30 GHz processor SC turbo up to 3 10 GHz 1600 MHz FSB 6 0 MB L3 cache 45 W Intel Quad Core i7 2670QM 2 20 GHz processor SC turbo up to 3 10 GHz 1333 MHz FSB 6 0 MB L3 cache 45 W Intel Dual Core i5 3320M 2 60 GHz processor SC turbo up to 3 30 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i5 3230M 2 60 GHz processor SC turbo up to 3 20 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i5 3210M 2 50 GHz processor SC turbo up to 3 10 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i5 2450M 2 50 GHz processor SC turbo up to 3 10 GHz 1333 MHz FSB 3 0 MB L3 cache 35 W Chapter 1 Product description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Y Category Processors continued Chipset Description
39. 71 Keyboard with backlight in midnight black for use only on computer models equipped with an Intel processor in Saudi Arabia includes keyboard cable and keyboard backlight cable 698782 A41 Keyboard with backlight in midnight black for use only on computer models equipped with an Intel processor in Belgium includes keyboard cable and keyboard backlight cable 698782831 Keyboard with backlight in midnight black for use only on computer models equipped with an Intel processor in the Netherlands includes keyboard cable and keyboard backlight cable 698782 BG1 Keyboard with backlight in midnight black for use only on computer models equipped with an Intel processor in Switzerland includes keyboard cable and keyboard backlight cable 698782 DH1 Keyboard with backlight in midnight black for use only on computer models equipped with an Intel processor in Denmark Finland and Norway includes keyboard cable and keyboard backlight cable 698782 FL1 Keyboard with backlight in midnight black for use only on computer models equipped with an Intel processor in the Czech Republic and Slovakia includes keyboard cable and keyboard backlight cable 698783 001 Keyboard with backlight in midnight black and natural silver finish for use only on computer models equipped with an Intel processor in the United States includes keyboard cable and keyboard backlight cable 698783 DB1 Keyboard with backlight in midnight black and natural silver finish for use only on comp
40. 76 001 Hard Drive Hardware Kit includes hard drive bracket primary hard drive connector cable secondary hard drive connector cable and screws 681977 001 Display Hinge Kit includes left and right display hinges and brackets 681982 001 DVD RW Double Layer with SuperMulti Drive 681983 001 Blu ray Disc ROM with SuperMulti DVD R RW Double Layer Drive 681984 001 Blu ray Disc R RW with SuperMulti Drive 681985 001 Power button board includes cable 681986 001 USB board includes cable 681987 001 TouchPad button board includes bracket and cable 681988 001 Card Reader board includes cable 681989 001 Service cover 681990 001 17 3 in LED HD BrightView display panel Sequential part number listing 35 36 Spare part number Description 681991 001 17 3 in LED FHD AntiGlare display panel 681992 001 Screw Kit 681993 001 Display Screw Kit includes display bezel screw covers 681994 001 Display speakers 681995 001 Front speakers 681996 001 Subwoofer 681997 001 160 GB solid state drive for use on all computer models 681999 501 System board for use only on computer models equipped with an Intel quad core processor the NVIDIAR GeForceR 630M graphics subsystem with 1 GB of discrete memory and the Windows 8 Standard operating system includes replacement thermal material 681999 601 System board for use only on computer models equipped with an Intel quad core processor the NVIDIAR
41. 9 9 mm Weight 152g 110g 110g 110g 110g Interface type SATA SATA SATA SATA SATA Transfer rate Synchronous maximum 97 MB sec 97 MB sec 97 MB sec 97 MB sec 97 MB sec Security ATA security ATA security ATA security ATA security ATA security Seek times typical read including setting Single track 2 0 ms 2 0 ms 1 5 ms 1 5 ms 1 5 ms Average read write 12 16 ms 12 16 ms 11 13 ms 11 13 ms 11 13 ms Maximum 21 ms 22 ms 221 ms 22 ms 22 ms Logical blocks 1 953 525 168 1 465 149 168 1 282 009 226 976 773 168 628 142 448 Disk rotational speed 5400 rpm 7200 and 5400 rpm 7200 and 7200 and 5400 rpm 5400 rpm 5400 rpm Operating temperature O C to 60 C 32 F to 140 F TB 1 trillion bytes when referring to hard drive storage capacity Actual accessible capacity is less GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical support for details Chapter 6 Specifications 7 Backing up restoring and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to These tools will help you return your computer to a proper working state or even back to the original factory state all with simple steps This chapter provides information about the following processes e Creating recovery media and backups e Restoring and
42. 9037 1 AB1 For use in Thailand 490371 201 For use in the United Kingdom and Singapore 490371 031 Screw Kit 681992 001 Chapter 3 Illustrated parts catalog Sequential part number listing Spare part number Description 49037 1 001 Power cord for use on all computer models in North America 3 pin black 1 83 m 490371 011 Power cord for use only on computer models equipped with an Intel processor in Australia 3 pin black 1 83 m 490371 021 Power cord for use only on computer models equipped with an Intel processor in Europe 3 pin black 1 83 m 490371 031 Power cord for use only on computer models equipped with an Intel processor in the United Kingdom and Singapore 3 pin black 1 83 m 490371 081 Power cord for use only on computer models equipped with an Intel processor in Denmark 3 pin black 1 83 m 490371 111 Power cord for use only on computer models equipped with an Intel processor in Switzerland 3 pin black 1 83 m 49037 1 201 Power cord for use only on computer models equipped with an Intel processor in Thailand 3 pin black 1 83 m 490371 291 Power cord for use only on computer models equipped with an Intel processor in Japan 3 pin black 1 83 m 49037 1 AB1 Power cord for use only on computer models equipped with an Intel processor in Taiwan 3 pin black 1 83 m 49037 1 ADI Power cord for use only on computer models equipped with an Intel processor in South Korea
43. 98 Wireless Antenna Kit spare part number 35 wireless light 15 Index 119 wireless product description 7 WLAN module removal 57 spare part number 57 spare part numbers 28 34 37 35 workstation guidelines 44 120 Index
44. GeForceR 630M graphics subsystem with 1 GB of discrete memory and the Windows 8 Professional operating system includes replacement thermal material 682000 501 System board for use only on computer models equipped with an Intel dual core processor the NVIDIAR GeForceR 630M graphics subsystem with 1 GB of discrete memory and the Windows 8 Standard operating system includes replacement thermal material 682000 601 System board for use only on computer models equipped with an Intel dual core processor the NVIDIAR GeForceR 630M graphics subsystem with 1 GB of discrete memory and the Windows 8 Professional operating system includes replacement thermal material 682016 501 System board for use only on computer models equipped with an Intel quad core processor the NVIDIAR GeForceR 630M graphics subsystem with 2 GB of discrete memory and the Windows 8 Standard operating system includes replacement thermal material 682016 601 System board for use only on computer models equipped with an Intel quad core processor the NVIDIAR GeForceR 630M graphics subsystem with 2 GB of discrete memory and the Windows 8 Professional operating system includes replacement thermal material 682037 501 System board for use only on computer models equipped with an Intel dual core processor the NVIDIAR GeForceR 630M graphics subsystem with 2 GB of discrete memory and the Windows 8 Standard operating system includes replacement thermal material 682037 601 System board
45. HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only Copyright 2012 Hewlett Packard Development Company L P AMD the AMD Arrow logo and combinations thereof are trademarks of Advanced Micro Devices Inc Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel and Core are U S registered trademarks of Intel Corporation Microsoft Windows and Windows Vista are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition November 2012 Document Part Number 692783 001 Safety warning notice A WARNING To reduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC a
46. Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications Factory Reset Restores the computer to the state its original factory state by deleting alll information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select models only allows Minimized Image Recovery Restore and recovery 111 What you need to know HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manvfacturer s website or reinstall the software from the media provided by the manvfacturer Recovery through HP Recovery Manager should be used as a final attempt to correct compulter issues HP Recovery media must be used if the computer hard drive fails To use the Factory Reset or System Recovery options you must use HP Recovery media If the HP Recovery media do not work you can obtain recovery media for your system from the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact us html 2 IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you wish to retain Using the HP Reco
47. al drive connector cable 5 Solid state drive 180 GB solid state drive for use on all computer models 699330 001 160 GB solid state drive for use on all computer models 681997 001 32 GB mSATA solid state drive for use only on computer models equipped with an 682099 001 Intel processor Mass storage devices 31 Miscellaneous parts 32 Component AC adapter Spare part number 65 W HP Smart AC adapter for use on all computer models non PFC 3 wire 693711 001 120 W HP Slim AC adapter for use only on computer models equipped with an Intel processor 693709 001 PFC 3 wire 90 W HP Smart AC adapter for use only on computer models equipped with an Intel processor 693712 001 PFC 3 wire 90 W HP Smart AC adapter for use only on computer models equipped with an Intel processor 693713 001 PFC EM 3 wire 65 W HP Smart AC adapter for use only on computer models equipped with an Intel processor 693710 001 RC V EM 3 wire Power cord 3 pin black 1 83 m For use on all computer models in North America 490371 001 For use only on computer models equipped with an Intel processor For use in Australia 490371 011 For use in Denmark 490371 081 For use in Europe 490371 021 For use in India 49037 1 D61 For use in Israel 49037 1 BB1 For use in Japan 490371 291 For use in South Africa 49037 ART For use in South Korea 49037 1 ADI1 For use in Switzerland 490371 111 For use in Taiwan 4
48. am thot offers a way to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or aid in the replacement of a hard drive Only one set of HP Recovery media can be created Handle these recovery tools carefully and keep them in a safe place e HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs thot will be required e To create recovery discs your computer must have an optical drive with DVD writer capability and you must use only high quality blank DVD R DVD cR DVD R DL DVD R DL discs Do not use rewritable discs such as CD RW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive e f your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from the HP website For U S support go t
49. ating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS 2 Use the arrow keys to select Main 3 To exit Setup Utility BIOS without saving your changes use the arrow keys to select Exit select Exit Discarding Changes and then press enter 100 Chapter 5 Using Setup Utility BIOS and System Diagnostics Downloading a BIOS update ACAUTION CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not dis
50. away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Preliminary replacement requirements 41 Cables and connectors Z CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Drive handling 42 ACAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity Whil
51. che DDR3 dual core 683047 001 35 W AMD A4 4300M 2 50 GHz processor 1600 MHz FSB 1 0 MB L2 cache DDR3 dual core 685990 001 35 W Intel Quad Core i7 3840QM 2 80 GHz processor SC turbo up to 3 80 GHz 1600 MHz FSB 703266 001 8 0 MB L3 cache 45 W Intel Quad Core i7 3820QM 2 70 GHz processor SC turbo up to 3 70 GHz 1600 MHz FSB 681284 001 8 0 MB L3 cache 45 W Component replacement procedures 85 Description Spare part number Intel Quad Core i7 3740QM 2 70 GHz processor SC turbo up to 3 70 GHz 1600 MHz FSB 702840 001 6 0 MB L3 cache 45 W Intel Quad Core i7 3720QM 2 60 GHz processor SC turbo up to 3 60 GHz 1600 MHz FSB 681283 001 6 0 MB L3 cache 45 W Intel Quad Core i7 3632QM 2 20 GHz processor SC turbo up to 3 20 GHz 1600 MHz FSB 701658 001 6 0 MB L3 cache 35 W Intel Quad Core i7 3630QM 2 40 GHz processor SC turbo up to 3 40 GHz 1600 MHz FSB 702081 001 6 0 MB L3 cache 45 W Intel Quad Core i7 3612QM 2 10 GHz processor SC turbo up to 3 10 GHz 1600 MHz FSB 680647 001 6 0 MB L3 cache 35 W Intel Quad Core i7 3610QM 2 30 GHz processor SC turbo up to 3 10 GHz 1600 MHz FSB 680646 001 6 0 MB L3 cache 45 W Intel Quad Core i7 2670QM 2 20 GHz processor SC turbo up to 3 10 GHz 1333 MHz FSB 665116 001 6 0 MB L3 cache 45 W Intel Dual Core i5 3320M 2 60 GHz processor SC turbo up to 3 30 GHz 1600 MHz FSB 3 0 681952 001 MB L3 cache 35 W Intel Dual Core i5
52. connect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen select the HP Support Assistant app Select Updates and tune ups and then select Check for HP updates now Follow the on screen instructions A O N At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update Ef NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 From the Start screen type e and then select File Explorer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Using
53. d drive connector cable hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 681976 001 677152 001 Intel Core i3 2370M 2 40 GHz processor 3 0 MB L3 cache 35 W includes replacement thermal material 680645 001 Intel Core i5 3210M 2 50 GHz processor 3 0 MB L3 cache 35 W includes replacement thermal material 680646 001 Intel Core i7 3610QM 2 30 GHz processor 6 0 MB L3 cache 45 W includes replacement thermal material 680647 001 Intel Core i7 3612QM 2 10 GHz processor 6 0 MB L3 cache 35 W includes replacement thermal material 681283 001 Intel Core i7 3720QM 2 60 GHz processor 6 0 MB L3 cache 45 W includes replacement thermal material 681284 001 Intel Core i7 3820QM 2 70 GHz processor 8 0 MB L3 cache 45 W includes replacement thermal material 681952 001 Intel Core i5 3320M 2 60 GHz processor 3 0 MB L3 cache 35 W includes replacement thermal material 681968 001 Wireless Antenna Kit includes left and right wireless antenna transceivers and cables 681969 001 Display enclosure 681972 001 Display panel cable for use only on computer models equipped with an FHD display assembly and a graphics subsystem with UMA memory 681973 001 Power connector cable for use only with computer models equipped with an AMD processor 681974 001 Power connector cable for use only with computer models equipped with an Intel processor 681975 001 Fingerprint reader board includes bracket and cable 6819
54. d then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 47 and then remove the following components a Hard drive see Hard drive on page 48 b Optical drive see Optical drive on page 53 Keyboard see Keyboard on page 59 d Top cover see Top cover on page 63 Remove the power connector cable 1 Disconnect the power connector cable 1 from the system board 2 Release the power connector cable from the clips 2 and routing channel built into the base enclosure m Release the tape that secures the power connector 3 to the base enclosure Component replacement procedures 75 4 Release the power connector 4 from the clip built into the base enclosure Reverse this procedure to install the power connector cable 76 Chapter 4 Removal and replacement procedures System board E NOTE The system board spare part kit includes replacement thermal material Description Spare part number For use only on computer models equipped with an AMD processor 682220 501 For use only on computer models equipped with an Intel quad core processor the NVIDIAR 682040 601 GeForceR 650M graphics subsystem with 2 GB of discrete memory and the Windows 8 Professional operating system For use only on computer models equipped
55. d with an Intel quad core processor the NVIDIAR 682016 601 GeForceR 630M graphics subsystem with 2 GB of discrete memory and the Windows 8 Professional operating system For use only on computer models equipped with an Intel quad core processor the NVIDIAR 682016 501 GeForceR 630M graphics subsystem with 2 GB of discrete memory and the Windows 8 Standard operating system For use only on computer models equipped with an Intel dual core processor the NVIDIAR 682037 601 GeForceR 630M graphics subsystem with 2 GB of discrete memory and the Windows 8 Professional operating system For use only on computer models equipped with an Intel dual core processor the NVIDIAR 682037 501 GeForceR 630M graphics subsystem with 2 GB of discrete memory and the Windows 8 Standard operating system For use only on computer models equipped with an Intel quad core processor the NVIDIAR 681999 601 GeForceR 630M graphics subsystem with 1 GB of discrete memory and the Windows 8 Professional operating system Component replacement procedures 77 78 Description For use only on computer models equipped with an Intel quad core processor the NVIDIAR GeForceR 630M graphics subsystem with 1 GB of discrete memory and the Windows 8 Standard operating system Spare part number 681999 501 For use only on computer models equipped with an Intel dual core processor the NVIDIAR GeForceR 630M graphics subsystem with 1 GB of discrete memory and the Windo
56. dapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents JM 77 1 2 External component identification ccce eee eee eee e eee eese eee ee eee nee h neta esa sten anne 10 Finding your hardware and software information ssssssssssssseeeeeeeee 10 Rope LH Cer tet E E 11 Buttons speakers and fingerprint reader cccessccceesseeeeeeeeeeceeseecceaeeecneeeeseeaeeeecseeeeensseees 12 IOVS etude Mente tecum n M e MEM 13 ToU cerea Rene bI INN CREAR RN FDA cr ster cre veaeer MM aren ttn D ker err nntnn EUM 14 Tn ee E n 15 Ic NEU mU UU mmcem 16 Filo Pee I a 17 FS NEN RD NER RN PT 18 I BU inco cud noL marae nach ALARM M val cie undis T amos Dod ene Rosi teneat apud M Guide 19 GH I TT E E TUM 20 3 Husmeted poris catalog iuis eine npa E VR P EHE EFE S MPRe EE PRPERE SERRE U VERF ERE DRDR CFR RE PEUE E BAN A RUE IER Ve Finde i 21 Seryice Tdg oon oe Pene bed uud en cre an anus bred vest seee euet o Greve visemes cee mente eae 21 Computer major compohents risorse ed eet e betonte
57. den SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 5 The flexible cord must be Type VCTF 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used Requirements for specific countries and regions
58. does not include hard drive connector cable hard drive bracket or screws NOTE The primary and secondary hard drive connector cable hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 681976 001 669300 001 640 GB 5400 rpm hard hard for use on all computer models SATA 9 5 mm does not include hard drive connector cable hard drive bracket or screws NOTE The primary and secondary hard drive connector cable hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 681976 001 670034 001 8 GB memory module PC3 12800 1600 MHz 670290 001 Intel Centrino Advanced N 6235 WLAN module for use only on computer models equipped with an Intel processor in Japan 670691 001 Intel Centrino Advanced N 6230 WLAN module for use on all computer models 671731 001 6 cell 62 Wh 2 8 Ah Li ion battery 672412 001 9 cell 100 Wh 3 0 Ah Li ion battery 675794 001 Atheros WB225 802 11b g n 1x1 Bluetooth Combo Adapter for use on all computer models 676359 001 Intel Core i5 2450M 2 50 GHz processor 3 0 MB L3 cache 35 W includes replacement thermal material Chapter 3 Illustrated parts catalog Spare part number Description 676521 001 1 TB 5400 rpm hard hard for use on all computer models SATA 12 7 mm does not include hard drive connector cable hard drive bracket or screws NOTE The primary and secondary har
59. drive see Hard drive on page 48 b Optical drive see Optical drive on page 53 Chapter 4 Removal and replacement procedures Keyboard see Keyboard on page 59 d Top cover see Top cover on page 63 Remove the TouchPad button board 1 Turn the top cover upside down with the front toward yov 2 Release the TouchPad button board ZIF connector 1 to which the TouchPad button board cable is connected and then disconnect the cable 2 from the TouchPad button board 3 Release the TouchPad board ZIF connector 3 to which the TouchPad button board cable is connected and then disconnect the cable 4 from the TouchPad board 4 Release the two pieces of grounding tape 5 that attach the TouchPad button board to the TouchPad 5 Remove the TouchPad button board cable 6 6 Remove the two Phillips PM2 5x4 0 screws 1 that secure the TouchPad button board bracket to the top cover 7 Lift the rear edge of the TouchPad button board bracket 2 until it rests at an angle Component replacement procedures 71 8 Slide the TouchPad button board bracket 3 up and away from the top cover until the tabs 4 on the front edge of the bracket disengage from the slots 5 on the top cover Reverse this procedure to install the TouchPad button board Solid state drive 72 Description Spare part number 180 GB solid state drive for use on all computer models 699330 001 160 GB solid state drive for use
60. e handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Chapter 4 Removal and replacement procedures Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a norma
61. ed with equipped with an AMD processor an Intel processor Security Security cable lock y Y Fingerprint reader with Digital Persona software support Intel VeriSign support V Intel AT p Ready support Operating system Preinstalled V V e Windows 8 Standard 64 bit e Windows 8 Professional 64 bit Serviceability End user replaceable parts Y Y AC adapter Battery Hard drive e Memory module e Optical drive e WIAN module 2 External component identification Finding your hardware and software information A Select Start gt Computer A list displays all the devices installed in your computer including optical drives solid state drives SSDs or a secondary hard drive To find out what software is included on your computer select Start gt All Programs 10 Chapter 2 External component identification Display Item Component Description 1 WLAN antennas 2 Send and receive wireless signals to communicate with WLANs 2 Internal microphones 2 Record sound 3 HP TrueVision HD webcam Records video captures still photographs allows video conferences and online chat by means of streaming video To use the webcam select Start gt All Programs gt Communication and Chat gt CyberLink YouCam 4 Webcam light On The webcam is in use 5 Speakers Produce sound The antennas are not visible from the outside of the computer For optimal transmission keep the area immediately around t
62. em Thermal Pad Kit for use only on computer models equipped with an Intel processor 682100 001 not illustrated includes replacement thermal pads NOTE Computer models equipped with an AMD processor use only thermal paste and do not require replacement thermal pads 10 Card Reader board includes cable 681988 001 11 Processor includes replacement thermal material AMD A10 4600M 3 20 GHz processor 1600 MHz FSB 4 0 MB L2 cache DDR3 683046 001 quad core 35 W AMD A8 4500M 2 80 GHz processor 1600 MHz FSB 4 0 MB L2 cache DDR3 683048 001 quad core 35 W AMD A6 4400M 3 20 GHz processor 1600 MHz FSB 1 0 MB L2 cache DDR3 dual 683047 001 core 35 W AMD A4 4300M 2 50 GHz processor 1600 MHz FSB 1 0 MB L2 cache DDR3 dual 685990 001 core 35 W Intel Quad Core i7 3840QM 2 80 GHz processor SC turbo up to 3 80 GHz 1600 703266 001 MHz FSB 8 0 MB L3 cache 45 W Intel Quad Core i7 3820QM 2 70 GHz processor SC turbo up to 3 70 GHz 1600 681284 001 MHz FSB 8 0 MB L3 cache 45 W Intel Quad Core i7 3740QM 2 70 GHz processor SC turbo up to 3 70 GHz 1600 702840 001 MHz FSB 6 0 MB L3 cache 45 W Intel Quad Core i7 3720QM 2 60 GHz processor SC turbo up to 3 60 GHz 1600 681283 001 MHz FSB 6 0 MB L3 cache 45 W Intel Quad Core i7 3632QM 2 20 GHz processor SC turbo up to 3 20 GHz 1600 701658 001 MHz FSB 6 0 MB L3 cache 35 W Intel Quad Core i7 3630QM 2 40 GHz pr
63. en packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines 44 Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assembli
64. ents saved by Windows System Restore at a specific time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically during a Windows update and during other system maintenance such as a software update security scanning or system diagnostics You can also manually create a system restore point at any time For more information and steps for creating specific system restore points see Windows Help and Support From the Start screen type h and then select Help and Support 3 As you add photos video music and other personal files create a backup of your personal information Windows File History can be set to regularly and automatically back up files from libraries Desktop contacts and favorites If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin or if files become corrupted you can restore the files that you backed up using File History Restoring files is also useful if you ever choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager ET NOTE File History is not enabled by default so you must turn it on For more information and steps for enabling Windows File History see Windows Help and Support From the Start screen type h and then select Help and Support Creating HP Recovery media 108 HP Recovery Manager is a software progr
65. equipped with a 17 3 in AntiGlare FHD display panel and 681990 001 for use only on computer models equipped with a 17 3 in BrightView HD display panel 9 If it is necessary to replace the display panel cable Z CAUTION Be sure the work surface is clear of all tools screws and computer components before turning the display panel upside down on the work surface b Turn the display panel upside down with the top edge toward you Detach the webcamera microphone module cable 1 from the rear surface of the display panel The webcamera microphone module cable is attached to the display panel by double sided tape Detach the display panel cable 2 from the rear surface of the display panel The display panel cable is attached to the display panel by double sided tape Release the adhesive support strip 3 that secures the display panel cable connector to the display panel Release the handle 4 that secures the display panel cable connector to the display panel Component replacement procedures 95 d Disconnect the display panel cable 5 from the display panel The display panel cable is available using the following spare part numbers e 682226001 Display panel cable for use only on computer models equipped with an Intel processor an FHD display assembly and a graphics subsystem with discrete memory e 681972 001 Display panel cable for use only on computer models equipped with an FHD display assembly a
66. ero insertion force ZIF connector 1 to which the keyboard backlight cable is connected and then disconnect the cable 2 from the system board Component replacement procedures 61 8 Release the ZIF connector 3 to which the keyboard cable is connected and then disconnect the cable 4 from the system board 9 Remove the keyboard 5 Reverse this procedure to install the keyboard 62 Chapter 4 Removal and replacement procedures Top cover Description Spare part number In midnight black finish 708009 001 In natural silver finisih 708012 001 Before removing the top cover follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 47 and then remove the following components a Hard drive see Hard drive on page 48 b Optical drive see Optical drive on page 53 Keyboard see Keyboard on page 59 f NOTE When replacing the top cover be sure to remove the following components from the defective top cover and install them on the replacement top cover e Front speakers see Front speakers on page 67 e Power button board and cable see Power button board on page 68 e
67. es by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Chapter 4 Removal and replacement procedures Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative tables or floor
68. ews 1 that secure the display assembly to the base enclosure 6 Remove the display assembly 2 7 If it is necessary to replace the display bezel or any of the display assembly subcomponents Remove the display bezel screw cover strip 1 and the two Phillips PM2 5x5 0 screws 2 that secure the display bezel to the display assembly The display bezel screw cover strip is available in the Display Screw Kit spare part number 681993 001 Flex the inside edges of the bottom edge 3 the left and right sides 4 and the top edge 5 of the display bezel until the bezel disengages from the display enclosure Component replacement procedures 93 c Remove the display bezel 6 The display bezel is available using spare part number 698775 001 8 If it is necessary to replace the display panel a Disconnect the logo light cable 1 b Release the display panel cable from the clip 2 built into the display enclosure 94 Chapter 4 Removal and replacement procedures Remove the six Phillips PM2 0x6 0 screws 1 that secure the display panel to the display enclosure Lift the top edge of the display panel 2 until the webcamera microphone module connector is accessible Disconnect the webcamera microphone module cable 3 from the webcamera microphone module Remove the display panel 2 from the display enclosure The display panel is available using spare part numbers 681991 001 for use only on computer models
69. frequently used system functions when pressed in combination with the esc key or the b key Displays the Windows Start menu 4 b key Enables or disables Beats Audio when pressed in combination with the fn key Beats Audio is an enhanced audio feature that provides a deep controlled bass while maintaining a clear sound Beats Audio is enabled by default Opens Beats Audio Control Panel which allows you to view and control all audio settings Beats Audio is an enhanced audio feature that provides a deep controlled bass while maintaining a clear sound NOTE You can also open the Beats Audio Control Panel by selecting Start gt Control Panel gt Hardware and Sound gt Beats Audio Control Panel 5 6 Action keys Windows applications key Execute frequently used system functions Displays a shortcut menu for items beneath the pointer Keys 13 Item Component Description 7 num lock key Controls the function of the integrated numeric keypad Press the key to alternate between the standard numeric function of an external keypad selected at the factory and the navigational function indicated by the directional arrows on the keys NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on 8 Integrated numeric keypad Set at the factory to function like an external numeric keypad To alternate between this numeric function and
70. gh the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 47 and then remove the following components Hard drive see Hard drive on page 48 b Optical drive see Optical drive on page 53 Keyboard see Keyboard on page 59 d Top cover see Top cover on page 63 Remove the power button board 1 2 Turn the top cover upside down with the front toward yov Detach the power button board cable 1 from the top cover The power button board cable is attached to the top cover double sided tape Remove the Phillips PM2 0x4 0 screw 2 that secures the power button board to the top cover Chapter 4 Removal and replacement procedures 4 Remove the power button board 3 and cable f Reverse this procedure to install the power button board Fingerprint reader board Description Spare part number Fingerprint reader board includes cable and bracket 681975 001 Before removing the fingerprint reader board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bat
71. he 45 W includes replacement thermal material 703266 001 Intel Quad Core i7 3840GM 2 80 GHz processor SC turbo up to 3 80 GHz 1600 MHz FSB 8 0 MB L3 cache 45 W includes replacement thermal material 707999 001 Base enclosure for use on computer models in all countries and regions except Japan 707999 291 Base enclosure for use only on computer models equipped with an Intel processor in Japan 708009 001 Top cover in midnight black finish includes TouchPad 708012 001 Top cover in natural silver finish includes TouchPad 711507 501 System board for use only on computer models equipped with an Intel 35 W processor the NVIDIAR GeForceR 635M graphics subsystem with 1 GB of discrete memory and the Windows 8 Standard operating system includes replacement thermal material 711507 601 System board for use only on computer models equipped with an Intel 35 W processor the NVIDIAR GeForceR 635M graphics subsystem with 1 GB of discrete memory and the Windows 8 Professional operating system includes replacement thermal material 711508 501 System board for use only on computer models equipped with an Intel 45 W processor the NVIDIAR GeForceR 635M graphics subsystem with 2 GB of discrete memory and the Windows 8 Standard operating system includes replacement thermal material 711508 601 System board for use only on computer models equipped with an Intel 45 W processor the NVIDIAR GeForceR 635M graphics subsystem with 2 GB of discrete memory and
72. he antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region These notices are located in Help and Support Display 1 Buttons speakers and fingerprint reader 12 oa Item Component 1 Power button Description e When the computer is off press the button to turn on the computer e When the computer is on press the button briefly to initiate Sleep e When the computer is in the Sleep state press the button briefly to exit Sleep e When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold down the power button for at least 5 seconds to turn off the computer To learn more about your power settings select Start gt Control Panel System and Security Power Options 2 Speakers 2 3 Fingerprint reader Chapter 2 External component identification Produce sound Allows a fingerprint logon to Windows instead of a password logon Item 1 2 3 Component esc key fn key Windows logo key Description Displays system information when pressed in combination with the fn key Executes
73. identification wireless module compartment and memory module compartment CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact customer support through Help and Support 3 Illustrated parts catalog Service tag When ordering parts or requesting information provide the computer serial number and model description provided on the service tag T Product tt e i amu E E A Warranty lylyOy Model Item a Description Product name Function This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description This is the alphanumeric identifier used to locate documents drivers and support for the computer Service tag 21 Computer major components
74. ions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the fan heat sink assembly follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 47 and then remove the following components a Hard drive see Hard drive on page 48 b Optical drive see Optical drive on page 53 Component replacement procedures 81 Keyboard see Keyboard on page 59 d Top cover see Top cover on page 63 e System board see System board on page 77 Remove the fan heat sink assembly 1 Turn the system board upside down with the front toward you E NOTE Steps 2 and 3 apply to computer models equipped with a graphics subsystem with discrete memory See steps 4 and 5 for fan heat sink assembly removal information for computer models equipped with a graphics subsystem with UMA memory 2 Disconnect the fan cable 1 from the system board 3 Following the 1 2 3 4 5 6 7 se
75. ipped with an AMD processor and a graphics subsystem with UMA memory Thermal paste is used on the processor 1 and the heat sink section 2 that services it o Ef NOTE The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with discrete memory Thermal paste is used on the processor 1 and the heat sink section 2 that services it e Thermal paste is used on the graphics subsystem chip 3 and the heat sink section 4 that services it e Thermal pads are used on the system board components 5 and the heat sink sections 6 that service them 84 Chapter 4 Removal and replacement procedures f NOTE The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with UMA memory Thermal paste is used on the processor 1 and the heat sink section 2 that services it Reverse this procedure to install the fan heat sink assembly Processor E NOTE The processor spare part kit includes replacement thermal material Description Spare part number AMD A10 4600M 3 20 GHz processor 1600 MHz FSB 4 0 MB L2 cache DDR3 quad core 683046 001 35 W AMD A8 4500M 2 80 GHz processor 1600 MHz FSB 4 0 MB L2 cache DDR3 quad core 683048 001 35 W AMD A6 4400M 3 20 GHz processor 1600 MHz FSB 1 0 MB L2 ca
76. l cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy Z CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities Z CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V Preliminary replacement requirements 43 Packaging and transporting guidelines Follow these grounding guidelines wh
77. l drive eject button Ejects the optical disc 8 AC adapter light White The AC adapter is connected and the battery is charged e Amber The AC adapter is connected and the battery is charging e Off The computer is using DC power 18 Chapter 2 External component identification Item Component Description 9 Power connector Connects an AC adapter 10 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Rear Component Description Vent Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Rear 19 Bottom 20 Item Component Description 1 Integrated subwoofer Provides superior bass sound 2 Battery bay Holds the battery 3 Battery release latch Releases the service cover and releases the battery from the battery bay 4 Vents 3 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 5 Service cover The service cover provides access to the hard drive bay Chapter 2 External component
78. mats with hard ties to the ground Field service kits Static awareness labels Material handling packages Nonconductive plastic bags tubes or boxes Metal tote boxes Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Preliminary replacement requirements 45 Component replacement procedures This chapter provides removal and replacement procedures There are as many as 76 screws that must be removed replaced and or loosened when servicing the computer Make special note of each screw size and location during removal and replacement Service tag 46 When ordering parts or requesting information provide the computer serial number and model number provided on the service tag It is necessary to remove the battery to obtain these numbers See Battery on page 47 for battery removal instructions T Product XXXXXXXX EILEEN NELLE HEEL Warranty lylyOy Model XXXXXXX Item Description Function 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the prod
79. ment procedures 47 Hard drive E NOTE The hard drive spare part kit does not include the hard drive connector cable hard drive bracket or screws These components are included in the Hard Drive Hardware Kit spare part number 681976 001 48 Description Spare part number For use on all computer models T TB 5400 rpm 9 5 mm 676521 001 750 GB 7200 rpm 9 5 mm 633252 001 750 GB 5400 rpm 9 5 mm 634250 001 640 GB 5400 rpm 9 5 mm 669300 001 500 GB 7200 rpm 9 5 mm 634925 001 500 GB 5400 rpm 9 5 mm 669299 001 320 GB 7200 rpm 9 5 mm 641672 001 320 GB 5400 rpm 9 5 mm 622643 001 750 GB 7200 rpm 9 5 mm For use only on computer models equipped with an Intel processor 684506 001 Before removing the hard drive follow these steps Ts 2 3 4 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 47 Remove the hard drive 1 2 Slide the battery release latch 1 to release the service cover Slide the service cover 2 toward the front of the computer Chapter 4 Removal and replacement procedures 3 Remove the service cover 3 The service cover is available using spare part number 682
80. nd a graphics subsystem with UMA memory e 684140 001 Display panel cable for use only on computer models equipped with an Intel processor an HD display assembly and a graphics subsystem with discrete memory e 684139 001 Display panel cable for use only on computer models equipped with an Intel processor an HD display assembly and a graphics subsystem with UMA memory 10 If it is necessary to replace the webcamera microphone module a Release the clips 1 that secure the webcamera microphone module to the display enclosure 96 Chapter 4 Removal and replacement procedures b Remove the webcamera microphone module 2 from the display enclosure The webcamera microphone module is available using the following spare part number 682045 001 11 If it is necessary to replace the hinges a Remove the four Phillips PM2 0x3 0 screws 1 that secure the hinges to the display panel b Remove the display hinges 2 from the display panel The hinges are available using spare part number 681977 001 Component replacement procedures 97 12 If it is necessary to replace the wireless antenna cables and transceivers a Release the wireless antenna transceivers 1 from the display enclosure The wireless antenna transceivers are attached to the display enclosure with double sided tape b Release the wireless antenna cables from the clips 2 built into the display enclosure c Remove the wireless antenna cables a
81. nd transceivers 3 The wireless antenna cables and transceivers are available in the Antenna Kit spare part number 681968 001 13 If it is necessary to replace the display speakers a Release the display speaker cables from the clips 1 and routing channels built into the display enclosure Remove the Phillips PM2 0x3 0 screw 1 that secures the display speakers to the display enclosure 98 Chapter 4 Removal and replacement procedures b Remove the display speakers 2 from the display enclosure The display speakers are available using spare part number 681994 001 Reverse this procedure to install the display assembly Component replacement procedures 99 5 Using Setup Utility BIOS and System Diagnostics Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS To start Setup Utility BIOS turn on or restart the computer quickly press esc and then press 110 Information about how to navigate in Setup Utility BIOS is located at the bottom of the screen Ey NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Upd
82. ndard operating system 711509 501 For use only on computer models equipped with an Intel 35 W processor the NVIDIAR GeForceR 635M graphics subsystem with 1 GB of discrete memory and the Windows 8 Professional operating system For use only on computer models equipped with an Intel 35 W processor the NVIDIAR GeForceR 635M graphics subsystem with 1 GB of discrete memory and the Windows 8 Standard operating system For use only on computer models equipped with an Intel quad core processor the NVIDIAR GeForceR 630M graphics subsystem with 2 GB of discrete memory and the Windows 8 Professional operating system For use only on computer models equipped with an Intel quad core processor the NVIDIAR GeForceR 630M graphics subsystem with 2 GB of discrete memory and the Windows 8 Standard operating system 711507 601 711507501 682016 601 682016 501 For use only on computer models equipped with an Intel dual core processor the NVIDIAR GeForceR 630M graphics subsystem with 2 GB of discrete memory and the Windows 8 Professional operating system 682037 601 For use only on computer models equipped with an Intel dual core processor the NVIDIAR GeForceR 630M graphics subsystem with 2 GB of discrete memory and the Windows 8 Standard operating system 682037 501 For use only on computer models equipped with an Intel quad core processor the NVIDIAR GeForceR 630M graphics subsystem with 1 GB of discrete memory and the Wi
83. ndows 8 Professional operating system 681999 601 For use only on computer models equipped with an Intel quad core processor the NVIDIAR GeForceR 630M graphics subsystem with 1 GB of discrete memory and the Windows 8 Standard operating system 681999 501 For use only on computer models equipped with an Intel dual core processor the NVIDIAR GeForceR 630M graphics subsystem with 1 GB of discrete memory and the Windows 8 Professional operating system 682000 601 For use only on computer models equipped with an Intel dual core processor the NVIDIAR GeForceR 630M graphics subsystem with 1 GB of discrete memory and the Windows 8 Standard operating system 682000 501 For use only on computer models equipped with an Intel quad core processor a graphics subsystem with UMA memory and the Windows 8 Professional operating system 682042 601 For use only on computer models equipped with an Intel quad core processor a graphics subsystem with UMA memory and the Windows 8 Standard operating system 682042 501 Computer major components 25 Item Component Spare part number For use only on computer models equipped with an Intel dual core processor a 682043 601 graphics subsystem with UMA memory and the Windows 8 Professional operating system For use only on computer models equipped with an Intel dual core processor a 682043 501 graphics subsystem with UMA memory and the Windows 8 Standard operating syst
84. nent replacement procedures 79 8 Detach the display panel cable 5 from the heat sink The display panel cable is attached to the heat sink with double sided tape 9 Disconnect the USB board cable 1 from the system board 10 Disconnect the power connector cable 2 from the system board 11 Remove the four Phillips PM2 5x6 0 screws 1 that secure the system board to the base enclosure 80 Chapter 4 Removal and replacement procedures 12 Lift the right side of the system board 2 until it rests at an angle 13 Remove the system board 3 by sliding it up and to the right at angle Reverse this procedure to install the system board Fan heat sink assembly f NOTE The fan heat sink assembly spare part kit includes replacement thermal material Description Spare part number For use only on computer models equipped with an AMD processor 682178 001 For use only on computer models equipped with an Intel processor and a graphics subsystem with 682061 001 discrete memory For use only on computer models equipped with an Intel processor and a graphics subsystem with 682060 001 UMA memory E NOTE To properly ventilate the computer allow at least 7 6 cm 3 in of clearance on the left side of the computer The computer uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These condit
85. ngerprint reader location 12 fnkey 13 front components 16 front speakers removal 67 spare partnumber 24 36 67 G graphics product description 3 grounding guidelines 43 guidelines equipment 45 grounding 43 packaging 44 transporting 44 workstation 44 H hard drive precautions 42 product description 6 removal 48 spare part numbers 28 30 33 34 35 37 48 hard drive bracket illustrated 31 removal 51 118 Index hard drive connector cable illustrated 31 removal 51 Hard Drive Hardware Kit contents 31 spare partnumber 31 35 48 hard drive light 18 HDMI port 17 headphone jack 17 I integrated numeric keypad 14 J jacks audioin 17 audio out 17 headphone 17 microphone 17 network 17 RJ 45 17 K key components 13 keyboard product description 8 removal 59 spare part numbers 39 59 keys Action 13 b 13 esc 13 fn 13 integrated numeric keypad 14 numlock 14 Windows applications 13 Windows logo 13 23 38 L left side components 17 light components 15 lights AC adapter 18 caps lock 16 fingerprint reader 16 hard drive 18 mute 15 optical drive 18 power 15 18 TouchPad 14 webcam 11 wireless 15 M mass storage device precautions 42 memory module product description 5 removal 55 spare part numbers 28 34 55 microphone location 11 product description 7 microphone jack 17 model description 21 46 model name 1 monitor port 17 mute light 15 N network jack 17 num lock key 14
86. o http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub Chapter 7 Backing up restoring and recovering Be sure that the computer is connected to AC power before you begin creating the recovery media e The creation process can take up to an hour or more Do not interrupt the creation process e If necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining discs will be burned To create HP Recovery media 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Recovery Media Creation and follow the on screen instructions to continue If you ever need to recover the system see Recovering using HP Recovery Manager on page 111 Restore and recovery There are several options for recovering your system Choose the method that best matches your situation and level of expertise e f you need to restore your personal files and data you can use Windows File History to restore your information from the backups you created For more information and steps for using File His
87. o speakers headphones earbuds a headset or a television audio cable WARNING To reduce the risk of personal injury adjust the volume before using headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices NOTE When a device is connected to a headphone jack the computer speakers are disabled Left side 17 Right side OE S Item Component Description 1 Power light White The computer is on Blinking white The computer is in the Sleep state which is an energy saving mode The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer fo resume quickly from inactivity 2 Hard drive light Blinking white The hard drive is being accessed e Amber HP 3D DriveGuard has temporarily parked the hard drive 3 USB 3 0 port Connects an optional USB 3 0 device and provides enhanced USB power performance 4 USB 2 0 port Connect optional USB devices 5 Optical drive Reads and writes select models only to an optical disc 6 Optical drive light e Green The optical drive is being accessed e Off The optical drive is idle 7 Optica
88. ocessor SC turbo up to 3 40 GHz 1600 702081 001 MHz FSB 6 0 MB L3 cache 45 W Intel Quad Core i7 3612QM 2 10 GHz processor SC turbo up to 3 10 GHz 1600 680647 001 MHz FSB 6 0 MB L3 cache 35 W Intel Quad Core i7 3610QM 2 30 GHz processor SC turbo up to 3 10 GHz 1600 680646 001 MHz FSB 6 0 MB L3 cache 45 W Intel Quad Core i7 2670QM 2 20 GHz processor SC turbo up to 3 10 GHz 1333 665116 001 MHz FSB 6 0 MB L3 cache 45 W Intel Dual Core i5 3320M 2 60 GHz processor SC turbo up to 3 30 GHz 1600 681952 001 MHz FSB 3 0 MB L3 cache 35 W 26 Chapter 3 Illustrated parts catalog Item Component Spare part number Intel Dual Core i5 3230M 2 60 GHz processor SC turbo up to 3 20 GHz 1600 711903 001 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i5 3210M 2 50 GHz processor SC turbo up to 3 10 GHz 1600 680645 001 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i5 2450M 2 50 GHz processor SC turbo up to 3 10 GHz 1333 676359 001 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i3 3130M 2 60 GHz processor 1333 MHz FSB 3 0 MB L3 cache 713163 001 35 W Intel Dual Core i3 3120M 2 50 GHz processor 1333 MHz FSB 3 0 MB L3 cache 700627 001 35 W Intel Dual Core i3 3110M 2 30 GHz processor 1333 MHz FSB 3 0 MB L3 cache 682417 001 35 W Intel Dual Core i3 2370M 2 40 GHz processor 1333 MHz FSB 3 0 MB L3 cache 677152 001 35
89. ofer to the base enclosure Component replacement procedures 89 3 Remove the subwoofer 2 77 NOTE The subwoofer includes four rubber isolators 3 These isolators are crucial to the performance of the subwoofer Reverse this procedure to install the subwoofer Optical drive connector cable Ey NOTE The optical drive connector cable is included in the optical drive spare part kit See Optical drive on page 53 for optical drive spare part number information Before removing the optical drive connector cable follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer 4 Remove the battery see Battery on page 47 and then remove the following components Hard drive see Hard drive on page 48 Optical drive see Optical drive on page 53 Keyboard see Keyboard on page 59 d Top cover see Top cover on page 63 e System board see System board on page 77 f Subwoofer see Subwoofer on page 89 90 Chapter 4 Removal and replacement procedures Remove the optical drive connector cable 1 Release the optical drive connector cable 1 from the clips and routing channel built into the base enclosure 2 Remove the t
90. omputer models equipped with an Intel processor in Belgium 698782 A41 For use only on computer models equipped with an Intel processor in 698782 FL1 the Czech Republic and Slovakia For use only on computer models equipped with an Intel processor in Denmark 698782 DH1 Finland and Norway For use only on computer models equipped with an Intel processor in the Netherlands 698782 B31 For use only on computer models equipped with an Intel processor in Portugal 698782 131 For use only on computer models equipped with an Intel processor in Saudi Arabia 698782 171 For use only on computer models equipped with an Intel processor in Switzerland 698782 BG1 For use only on computer models equipped with an Intel processor in Turkey 698782 141 For use on all computer models in the United States 698782 001 In natural silver finish For use only on computer models equipped with an Intel processor in Canada 698783 DB1 For use only on computer models equipped with an Intel processor in the United States 698782 001 Keyboard without backlight in midnight black finish For use on all computer models in Canada 681980 DB1 For use only on computer models equipped with an Intel processor in France 681980 051 Computer major components 23 24 Item Component Spare part number For use only on computer models equipped with an Intel processor in Germany 681980 041 For use only on computer models equipped with an Intel
91. on all computer models 681997 001 32 GB mSATA solid state drive for use only on computer models equipped with an Intel processor 682099 001 Before removing the solid state drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 47 and then remove the following components a Hard drive see Hard drive on page 48 b Optical drive see Optical drive on page 53 Chapter 4 Removal and replacement procedures Keyboard see Keyboard on page 59 d Top cover see Top cover on page 63 Remove the solid state drive 1 Remove the Phillips PM2 0x3 0 screw 1 that secures the solid state drive to the system board The solid state drive tilts up 2 Remove the solid state drive by pulling the drive away from the slot at an angle 2 E NOTE The solid state drive is designed with a notch to prevent incorrect installation into the solid state drive slot Reverse this procedure to install the solid state drive USB board Description Spare part number USB board includes cable 681986 001 Before removing the USB board follow these steps 1 Turn off the computer If you are un
92. onoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Computer specifications 103 Metric U S Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures 104 Chapter 6 Specifications 17 3 inch display specifications Metric U S Dimensions Height 23 3 cm 9 17 in Width 39 8 cm 15 67 in Diagonal 43 9 cm 17 29 in Number of colors Up to 16 8 million Contrast ratio 200 1 typical Brightness 250 nits typical UWVA FHD AntiGlare or 200 nits typical SVA HD BrightView Pixel resolution Pitch 0 23868 x 0 23868 mm Format 1920x1080 UWVA FHD AntiGlare or 1366x768 SVA HD BrightView Configuration RGB vertical stripe Backlight LED Character display 80 x 25 Total power consumption 2 0 W Viewing angle 65 horizontal 50 vertical typical 17 3 inch display specifications 105 Hard drive specifications 106 1 TB 750 GB 640 GB 500 GB 320 GB Dimensions Height 12 7 mm 9 5 mm 9 5 mm 9 5 mm 9 5 mm and 7 0 mm Length 100 2 mm 100 2 mm 100 4 mm 100 4 mm 100 4 mm Width 69 9 mm 69 9 mm 69 9 mm 69 9 mm 6
93. optical drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 47 uo A Q N Remove the service cover see Hard drive on page 48 Remove the optical drive 1 Remove the Phillips PM2 5x4 0 screw 1 that secures the optical drive to the computer 2 Use a flatblade screw drive or similar tool to press on the optical drive bracket tab 2 to release the optical drive Component replacement procedures 53 3 Remove the optical drive 3 from the computer 4 If it is necessary to replace the optical drive bezel use a thin tool or an unbent paper clip 1 to release the optical drive tray 5 Use a flatblade screw driver or similar tool to press on the optical drive bezel tab 2 to release the optical drive bezel 6 Release the left side of the optical drive bezel 3 7 Remove the optical drive bezel 4 8 If it is necessary to replace the optical drive bracket position the optical drive with the rear panel toward you 54 Chapter 4 Removal and replacement procedures 9 Remove the two Phillips PM2 0x3 6 screws 1 that secure the optical drive bracket to the optical drive 10 Remove the op
94. ped with an 682099 001 Intel processor 9 System board includes replacement thermal material For use only on computer models equipped with an AMD processor 682220 501 For use only on computer models equipped with an Intel quad core processor the 682040 601 NVIDIAR GeForceR 650M graphics subsystem with 2 GB of discrete memory and the Windows 8 Professional operating system For use only on computer models equipped with an Intel quad core processor the 682040 501 NVIDIAR GeForceR 650M graphics subsystem with 2 GB of discrete memory and the Windows 8 Standard operating system For use only on computer models equipped with an Intel 45 W processor the NVIDIAR 711508 601 GeForceR 635M graphics subsystem with 2 GB of discrete memory and the Windows 8 Professional operating system Chapter 3 Illustrated parts catalog Item Component For use only on computer models equipped with an Intel 45 W processor the NVIDIAR GeForceR 635M graphics subsystem with 2 GB of discrete memory and the Windows 8 Standard operating system Spare part number 711508501 For use only on computer models equipped with an Intel 35 W processor the NVIDIAR GeForceR 635M graphics subsystem with 2 GB of discrete memory and the Windows 8 Professional operating system 711509 601 For use only on computer models equipped with an Intel 35 W processor the NVIDIAR GeForceR 635M graphics subsystem with 2 GB of discrete memory and the Windows 8 Sta
95. ped with an Intel processor in Spain 681980 071 For use only on computer models equipped with an Intel processor in Taiwan 681980 AB1 For use only on computer models equipped with an Intel processor in Thailand 681980 281 For use only on computer models equipped with an Intel processor in the United Kingdom 681980 031 For use on all computer models in the United States 681980 001 Component replacement procedures 59 Before removing the keyboard follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Remove the battery see Battery on page 47 2 3 Disconnect all external devices from the computer 4 5 Remove the service cover see Hard drive on page 48 Remove the keyboard 1 Remove the two Phillips PM2 5x8 5 screws that secure the keyboard to the computer 2 Rest the computer on its left side 3 Open the computer 60 Chapter 4 Removal and replacement procedures Press on the back of the keyboard through the opening in the optical drive bay until the keyboard disengages from the computer Turn the computer rightside up with the front toward yov Lift the rear edge of the keyboard 1 and then swing the keyboard 2 up and forward until it rests upside down on the palm rest Release the z
96. process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data apps and settings from your computer and reinstalls Windows y IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the f1 1 key or from the Start screen To use the f1 1 key 1 2 3 Press 11 while the computer boots ore Press and hold f11 as you press the power button Select Troubleshoot from the boot options menu Select Reset your PC and follow the on screen instructions To use the Start screen On the Start screen point to the far right upper or lower corner of the screen to display the charms Click Settings Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen Under Remove everything and reinstall Windows select Get started and follow the on screen instructions Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state Using the HP Recovery media you created you can choose from one of the following recovery options System Recovery Reinstalls the original operating system and then configures the settings for the programs that were installed at the factory Minimized Image
97. quence stamped into the fan heat sink assembly loosen the seven captive Philllips screws 2 and 3 that secure the fan heat sink assembly to the system board and then remove the fan heat sink assembly 4 f NOTE Due to the adhesive quality of the thermal material located between the fan heat sink assembly and the system board components it may be necessary to move the fan heat sink assembly from side to side to detach it EZ NOTE The following illustration shows the fan heat sink assembly removal process for a computer model equipped with an AMD processor The process for removing the fan heat sink assembly on a computer model equipped with an Intel processor is identical Ey NOTE Steps 4 and 5 apply to computer models equipped with a graphics subsystem with UMA memory See steps 2 and 3 for fan heat sink assembly removal information for computer models equipped with a graphics subsystem with discrete memory 4 Disconnect the fan cable 1 from the system board 82 Chapter 4 Removal and replacement procedures 5 Following the 1 2 3 4 sequence stamped into the fan heat sink assembly loosen the four captive Philllips screws 2 that secure the fan heat sink assembly to the system board and then remove the fan heat sink assembly 3 Z NOTE Due to the adhesive quality of the thermal material located between the fan heat sink assembly and system board components it may be necessary to move the fan heat sink assembly
98. r Description 691415 001 Ralink RT5390R 802 11b g n 1x1 WiFi Adapter for use on all computer models 693702 001 Display enclosure 693709 001 120 W HP Slim AC adapter for use only on computer models equipped with an Intel processor PFC 3 wire 693710 001 65 W HP Smart AC adapter for use only on computer models equipped with an Intel processor RC V EM 3 wire 693711 001 65 W HP Smart AC adapter for use on all computer models non PFC 3 wire 693712 001 90 W HP Smart AC adapter for use only on computer models equipped with an Intel processor PFC 3 wire 693713 001 90 W HP Smart AC adapter for use only on computer models equipped with an Intel processor PFC EM 3 wire 698775 001 Display bezel 698777 001 17 3 in LED HD BrightView display assembly for use on all computer models includes display panel cable 2 WLAN antenna transceivers and cables and webcamera microphone module and cable 698778 001 17 3 in LED FHD AntiGlare display assembly for use on all computer models includes display panel cable 2 WLAN antenna transceivers and cables and webcamera microphone module and cable 698779 001 17 3 in LED HD BrightView display assembly in midnight black finish for use only on computer models equipped with an Intel processor and a graphics subsystem with discrete memory includes display panel cable 2 WLAN antenna transceivers and cables and webcamera microphone module and cable
99. r 675794 001 Broadcom 4313GN 802 11b g n 1x1 WiFi and 20702 Bluetooth 4 0 Combo Adapter 657325 001 Intel Centrino Advanced N 6230 WLAN module 670691 001 Intel Centrino Advanced N 6230 WLAN module 67069 1 001 Ralink RT5390R 802 11b g n 691415 001 1x1 WiFi Adapter Ralink RT3290LE 802 11b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter 690020 001 Atheros AR9565 802 11b g n 1x1 WiFi Bluetooth 4 0 Combo Adapter for use only on 690019 001 computer models equipped with an Intel processor Intel Centrino Advanced N 6235 WLAN module for use only on computer models equipped with 670290 001 an Intel processor in Japan Z CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 47 uo A Q N Remove the service cover see Hard d
100. rive on page 48 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module E NOTE The 1 WLAN antenna cable is connected to the WLAN module Main terminal The 2 WLAN antenna cable is connected to the WLAN module Aux terminal 2 Remove the Phillips PM2 0x3 0 screw 2 that secures the WLAN module to the system board The WLAN module tilts up Component replacement procedures 57 3 Remove the WLAN module 3 by pulling the module away from the slot at an angle Z NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves should be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 58 Chapter 4 Removal and replacement procedures Keyboard Description Spare part number Keyboard with backlight includes backlight cable and keyboard cable In midnight black finish For use only on computer models equipped with an Intel processor in Belgium 698782 A41 For use only on computer models equipped with an Intel processor in the Czech Republic 698782 FL1 and Slovakia For use only on computer models equipped with an Intel processor in Denmark Finland 698782 DH1 and Norway For use only on computer models equipped with an Intel processor in the Netherlands 698782 B31 For use only on computer models equipped
101. s Description Spare part number Front speakers include speaker cables 681995 001 Before removing the front speakers follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 47 and then remove the following components Hard drive see Hard drive on page 48 b Optical drive see Optical drive on page 53 c Keyboard see Keyboard on page 59 d Top cover see Top cover on page 63 Remove the front speakers 1 Turn the top cover upside down with the front toward yov 2 Release the front speaker cables 1 from the clips and routing channel built into the top cover 3 Remove the two Phillips PM2 5x4 0 screws 2 that secure the front speakers to the top cover 4 Remove the front speakers 3 Component replacement procedures 67 Reverse this procedure to install the front speakers Power button board 68 Description Spare part number Power button board includes cable 681985 001 Before removing the power button board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down throu
102. start in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you created Restart the computer 2 3 Press and hold esc while the computer is restarting and then press f9 for boot options 4 Select the optical drive or USB flash drive you want to boot from 5 Follow the on screen instructions Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space f IMPORTANT Removing the HP Recovery partition means you can no longer use Windows Refresh the Windows Remove everything and reinstall Windows option or the HP Recovery Manager option for minimized image recovery Create HP Recovery media before removing the Recovery partition to ensure you have recovery options see Creating HP Recovery media on page 108 Follow these steps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and follow the on screen instructions to continue Restore and recovery 113 8 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to
103. sure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer Component replacement procedures 73 Disconnect all external devices from the computer Remove the battery see Battery on page 47 and then remove the following components Hard drive see Hard drive on page 48 b Optical drive see Optical drive on page 53 Keyboard see Keyboard on page 59 d Top cover see Top cover on page 63 Remove the USB board 1 2 Disconnect the USB board cable 1 from the system board Detach the USB board cable 2 from the system board and base enclosure The USB board cable is attached to the system board and the base enclosure with double sided tape Remove the Phillips PM2 5x4 0 screw 3 that secures the USB board to the base enclosure Remove the USB board 4 Reverse this procedure to install the USB board 74 Chapter 4 Removal and replacement procedures Power connector cable Description Spare part number For use only on computer models equipped with an AMD processor 681973 001 For use only on computer models equipped with an Intel processor 681974 001 Before removing the power connector cable follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on an
104. system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 47 and then remove the following components a Hard drive see Optical drive on page 53 b Optical drive see Optical drive on page 53 Keyboard see Keyboard on page 59 d Top cover see Top cover on page 63 When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board e Memory module see Memory module on page 55 e WLAN module see WLAN module on page 57 e Solid state drive see Solid state drive on page 72 Chapter 4 Removal and replacement procedures e Fan heat sink assembly see Fan heat sink assembly on page 81 Processor see Processor on page 85 Remove the system board 1 Close the computer Turn the computer upside down with the front toward yov Disconnect the RTC battery cable 1 from the system board P mm Disconnect the subwoofer cable 2 from the system board 5 Turn the computer right side up with the front toward yov 6 Open the computer 7 Disconnect the following cables from the system board 1 Card Reader board cable 2 Display speaker cable 3 Front speaker passthrough cable 4 Optical drive connector cable 5 Display panel cable Compo
105. tall the hard drive Component replacement procedures 51 52 RTC battery Description Spare part number RTC battery includes cable and double sided tape 68209 1 001 Before removing the RTC battery follow these steps 1 2 3 4 5 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 47 Remove the service cover see Hard drive on page 48 Remove the RTC battery 1 2 Disconnect the RTC battery cable 1 from the system board Release the RTC battery 2 from the cavity in the base enclosure Eyf NOTE The RTC battery is attached to the base enclosure with double sided tape Firm pressure 3 may be required to release the RTC battery from the base enclosure Remove the RTC battery Reverse this procedure to install the RTC battery Chapter 4 Removal and replacement procedures Optical drive E NOTE The optical drive spare part kit includes a bezel and bracket Description Spare part number Blu ray Disc ROM with SuperMulti DVD R RW Double Layer Drive 681983 001 Blu ray Disc R RW with SuperMulti Drive 681984 001 DVD RW Double Layer with SuperMulti Drive 681982 001 Before removing the
106. tery see Battery on page 47 and then remove the following components a Hard drive see Hard drive on page 48 b Optical drive see Optical drive on page 53 Keyboard see Keyboard on page 59 d Top cover see Top cover on page 63 Component replacement procedures 69 Remove the fingerprint reader board Ts 2 Turn the top cover upside down with the front toward you Detach the fingerprint reader board cable from the top cover The fingerprint reader board cable is attached to the top cover with double sided tape Remove the Phillips PM2 5x3 0 screw 2 that secures the fingerprint reader board bracket to the top cover Slide the fingerprint reader board bracket 3 up and away from the top cover Remove the fingerprint reader board 4 and cable Reverse this procedure to install the fingerprint reader board TouchPad button board 70 Description Spare part number TouchPad button board includes cable and bracket 681987 001 Before removing the TouchPad button board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 47 and then remove the following components a Hard
107. the Windows 8 Standard operating system includes replacement thermal material 682043 601 System board for use only on computer models equipped with an Intel dual core processor a graphics subsystem with UMA memory and the Windows 8 Professional operating system includes replacement thermal material 682045 001 Webcamera microphone module includes double sided mounting tape 682060 001 Fan heat sink assembly for use only on computer models equipped with an Intel processor and a graphics subsystem with UMA memory includes replacement thermal material 682061 001 Fan heat sink assembly for use only on computer models equipped with an Intel processor and a graphics subsystem with discrete memory includes replacement thermal material 68209 1 001 RTC battery includes cable and double sided tape 682099 001 32 GB mSATA solid state drive for use only on computer models equipped with an Intel processor 682100 001 Thermal Pad Kit for use only on computer models equipped with an Intel processor includes replacement thermal pads NOTE Computer models equipped with an AMD processor use only thermal paste and do not require replacement thermal pads 682178 001 Fan heat sink assembly for use only on computer models equipped with an AMD processor and a graphics subsystem with UMA memory includes replacement thermal material 682220 501 System board for use only on computer models equipped with an AMD processor includes replacement thermal material
108. the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Updating the BIOS 101 Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly To start System Diagnostics 1 Turn on or restart the computer quickly press esc and then press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions E NOTE If you need to stop a diagnostic test while it is running press esc 102 Chapter 5 Using Setup Utility BIOS and System Diagnostics 6 Specifications Computer specifications Metric U S Dimensions Width 41 6 cm 16 38 in Depth 27 4 cm 10 79 in Height front to back 3 15 to 3 52 cm 1 24 to 1 39 in Weight Dual hard drive 3 15 kg 6 95 Ib Single hard drive 3 27 kg 7 21 lb Input power Operating voltage and current 18 5 V dc 9 3 5 A 65W 19 V dc 4 74 A 90 W 18 5 V dc 6 5 A 120 W 19 5 V dc 3 33 A 65 W 19 5 V dc 4 62 A 90 W 19 5 V dc 6 15 A 120 W Temperature Operating 5 C to 35 C 41 F to 95 F N
109. tical drive bracket 2 d Pd 479 7 1 A Zi P 07 ap e Reverse this procedure to reassemble and install the optical drive Memory module Description Spare part number 8 GB memory module PC3 12800 1600 MHz 670034 001 4 GB memory module PC3 12800 1600 MHz 641369 001 2 GB memory module PC3 12800 1600 MHz 652972 001 Before removing the memory module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 47 au A OQ N Remove the service cover see Hard drive on page 48 Remove the memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up Component replacement procedures 55 2 Remove the memory module 2 by pulling it away from the slot at an angle Reverse this procedure to install the memory module 56 Chapter 4 Removal and replacement procedures WLAN module Description Spare part number For use on all computer models Atheros 9485GN 802 11b g n 1x1 WiFi and 3012 Bluetooth 4 0 Combo Adapter 655795 001 Atheros WB225 802 11b g n 1x1 Bluetooth Combo Adapte
110. tory see Windows Help and Support From the Start screen type n and then select Help and Support e f you need to correct a problem with a preinstalled application or driver use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver From the Start screen type recovery select HP Recovery Manager and then select Drivers and Applications Reinstall and follow the on screen instructions e f you want to restore the system to a previous state without losing any personal information Windows System Restore is an option System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation Windows creates system restore points automatically during a Windows update and other system maintenance events Even if you did not manually create a restore point you can choose to restore to a previous point automatically created For more information and steps for using Windows System Restore see Windows Help and Support From the Start screen type h and then select Help and Support e f you want a quick and easy way to recover the system without losing your personal information settings or apps that came preinstalled on your computer or were purchased from the Windows Store consider using Windows Refresh This option does not require backing up data to another drive See Using Windows Refresh for quick and easy recovery on page 110 e f you want to
111. uct s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description This is the alphanumeric identifier used to locate documents drivers and support for the computer Chapter 4 Removal and replacement procedures Battery Description Spare part number 9 cell 100 Wh 3 0 Ah Li ion battery 672412 001 6 cell 62 Wh 2 8 Ah Li ion battery 671731 001 Before disassembling the computer follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer Remove the battery 1 Turn the computer upside down on a flat surface Slide the battery release latch 1 to release the battery Pivot the front edge of the battery 2 up and back A oO N Remove the battery 3 from the computer of emm To insert the battery 1 Align the tabs on the rear edge of the battery with the notches on the rear edge of the battery bay 2 Pivot the front edge of the battery down into the battery bay until it is seated The battery release latch will automatically lock into place Component replace
112. umber Description 634925 001 500 GB 7200 rpm hard hard for use on all computer models SATA 9 5 mm does not include hard drive connector cable hard drive bracket or screws NOTE The primary and secondary hard drive connector cable hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 681976 001 641369 001 4 GB memory module PC3 12800 1600 MHz 641672 001 320 GB 7200 rpm hard hard for use on all computer models SATA 9 5 mm does not include hard drive connector cable hard drive bracket or screws NOTE The primary and secondary hard drive connector cable hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 681976 001 652972 001 2 GB memory module PC3 12800 1600 MHz 653339 001 Intel Core i3 2330M 2 20 GHz processor 3 0 MB L3 cache 35 W includes replacement thermal material 653340 001 Intel Core i3 2350M 2 30 GHz processor 3 0 MB L3 cache 35 W includes replacement thermal material 655795 001 Atheros 9485GN 802 11b g n 1x1 WiFi and 3012 Bluetooth 4 0 Combo Adapter for use on all computer models 657325 001 Broadcom 4313GN 802 11b g n 1x1 WiFi and 20702 Bluetooth 4 0 Combo Adapter for use on all computer models 665116 001 Intel Core i7 2670GM 2 20 GHz processor 6 0 MB L3 cache 45 W includes replacement thermal material 669299 001 500 GB 5400 rpm hard hard for use on all computer models SATA 9 5 mm
113. uter models equipped with an Intel processor in Canada includes keyboard cable and keyboard backlight cable 699330 001 180 GB solid state drive for use on all computer models 699337 001 17 3 in LED HD BrightView display assembly in natural silver finish for use only on computer models equipped with an Intel processor and a graphics subsystem with UMA memory includes display panel cable 2 WLAN antenna transceivers and cables and webcamera microphone module and cable Sequential part number listing 39 40 Spare part number Description 699338 001 17 3 in LED FHD AntiGlare display assembly in natural silver finish for use only on computer models equipped with an Intel processor and a graphics subsystem with UMA memory includes display panel cable 2 WLAN antenna transceivers and cables and webcamera microphone module and cable 700627 001 Intel Dual Core i3 3120M 2 50 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W includes replacement thermal material 701658 001 Intel Quad Core i7 3632QM 2 20 GHz processor SC turbo up to 3 20 GHz 1600 MHz FSB 6 0 MB L3 cache 35 W includes replacement thermal material 702081 001 Intel Quad Core i7 3630QM 2 40 GHz processor SC turbo up to 3 40 GHz 1600 MHz FSB 6 0 MB L3 cache 45 W includes replacement thermal material 702840 001 Intel Quad Core i7 3740QM 2 70 GHz processor SC turbo up to 3 70 GHz 1600 MHz FSB 6 0 MB L3 cac
114. very partition to recover a minimized image select models only 112 The HP Recovery partition select models only allows you to perform a minimized image recovery without the need for recovery discs or a recovery USB flash drive This type of recovery can only be used if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition 1 Press f1 1 while the computer boots sre Press and hold f1 1 as you press the power button Select Troubleshoot from the boot options menu Select HP Recovery Manager and follow the on screen instructions Chapter 7 Backing up restoring and recovering Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly 1 If possible back up all personal files 2 Insert the first HP Recovery disc you created into the optical drive on your computer or into an optional external optical drive and then restart the computer or Insert the HP Recovery USB flash drive you created into a USB port on your computer and then restart the computer E NOTE If the computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 113 3 Follow the on screen instructions Changing the computer boot order If computer does not re
115. with an Intel processor in Portugal 698782 131 For use only on computer models equipped with an Intel processor in Saudi Arabia 698782 171 For use only on computer models equipped with an Intel processor in Switzerland 698782 BG1 For use only on computer models equipped with an Intel processor in Turkey 698782 141 For use on all computer models in the United States 698782 001 In natural silver finish For use only on computer models equipped with an Intel processor in Canada 698783 DB1 For use only on computer models equipped with an Intel processor in the United States 698782 001 Keyboard without backlight in midnight black finish For use on all computer models in Canada 681980 DB1 For use only on computer models equipped with an Intel processor in France 681980 051 For use only on computer models equipped with an Intel processor in Germany 681980 041 For use only on computer models equipped with an Intel processor in Italy 681980 061 For use only on computer models equipped with an Intel processor in Japan 681980 291 For use only on computer models equipped with an Intel processor in the Netherlands 681980 B31 For use only on computer models equipped with an Intel processor in Russia 681980 251 For use only on computer models equipped with an Intel processor in Slovenia 681980 BAT For use only on computer models equipped with an Intel processor in South Korea 681980 AD1 For use only on computer models equip
116. wo Phillips PM2 0x4 0 screws 2 that secure the optical drive connector cable to the base enclosure 3 Remove the optical drive connector 3 all F l l l Reverse this procedure to install the optical drive connector cable Component replacement procedures 91 Display assembly 92 E NOTE The display assembly spare part kit includes display panel cable 2 WLAN antenna transceivers and cables and webcamera microphone module and cable Description Spare part number For use on all computer models FHD AntiGlare display assembly for use only on computer models equipped with a graphics 698778 001 subsystem with UMA memory HD BrightView display assembly for use only on computer models equipped with a graphics 698777 001 subsystem with UMA memory For use only with computer models equipped with an Intel processor FHD AntiGlare display assembly in midnight black finish for use only on computer models 698780 001 equipped with a graphics subsystem with discrete memory HD BrightView display assembly in midnight black finish for use only on computer models 698779 001 equipped with a graphics subsystem with discrete memory FHD AntiGlare display assembly in natural silver finish for use only on computer models equipped 699338 001 with a graphics subsystem with UMA memory HD BrightView display assembly in natural silver finish for use only on computer models equipped 699337 001 with a graphics subs
117. ws 8 Professional operating system 682000 601 For use only on computer models equipped with an Intel dual core processor the NVIDIAR GeForceR 630M graphics subsystem with 1 GB of discrete memory and the Windows 8 Standard operating system 682000 501 For use only on computer models equipped with an Intel quad core processor a graphics subsystem with UMA memory and the Windows 8 Professional operating system 682042 601 For use only on computer models equipped with an Intel quad core processor a graphics subsystem with UMA memory and the Windows 8 Standard operating system 682042 501 For use only on computer models equipped with an Intel dual core processor a graphics subsystem with UMA memory and the Windows 8 Professional operating system 682043 601 For use only on computer models equipped with an Intel dual core processor a graphics subsystem with UMA memory and the Windows 8 Standard operating system 682043 501 Thermal Pad Kit for use only on computer models equipped with an Intel processor not illustrated includes replacement thermal pads NOTE Computer models equipped with an AMD processor use only thermal paste and do not require replacement thermal pads Before removing the system board follow these steps 682100 001 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating
118. y Description Computer models Computer models equipped with equipped with an AMD processor an Intel processor External media HP Multi Format Digital Media Reader slot with Y y cards push push technology supporting the following digital card formats Secure Digital SD Memory Card e Secure Digital Extended Capacity SDxC Memory Card e Secure Digital High Capacity SDHC Memory Card e Ultra High Speed MultiMediaCard UHS MMC Ports e AC power V V e Combination audio out stereo headphone audio in mono microphone e HDMI 1 4a output supporting stereoscopic 3D e VGA Dsub 15 pin supporting 1920x1600 external resolution 9 60 Hz hot plug and unplug and autodetection for correct output to wide aspect vs standard aspect video e RJ 45 Ethernet USB 3 0 3 ports USB 2 0 1 port Keyboard pointing Full size 17 3 in Island style with Y V devices numeric keypad Taps enabled by default Power requirements 90 W HP Smart AC adapter RC V PFC 3 Y Y wire 65 W HP Smart AC adapter RC V 3 wire 120 W slim AC adapter RC V PFC 3 wire Y 90 W HP Smart AC adapter RC V PFC EM 3 wire 65 W HP Smart AC adapter RC V EM 3 wire Supports the following batteries battery is Y y user removable e 9 ell 100 Wh 3 0 Ah Li ion battery 6cell 62 Wh 2 8 Ah Li ion battery Chapter 1 Product description Category Description Computer models Computer models equipp
119. ystem with UMA memory Before removing the display assembly follow these steps 1 o 0 M OU h Q9 NM Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 47 Remove the hard drive see Hard drive on page 48 Remove the optical drive see Optical drive on page 53 Disconnect the wireless antenna cables from the WLAN module see WLAN module on page 57 Remove the keyboard see Keyboard on page 59 Remove the top cover see Top cover on page 63 Remove the display assembly Ts 2 3 Disconnect the display panel cable 1 from the system board Release the display panel cable 2 from the heat sink The display panel cable is attached to the heat sink with double sided tape Disconnect the display speakers cable 3 from the system board Chapter 4 Removal and replacement procedures 4 Release the wireless antenna cables 4 from the clips 5 built into the base enclosure ACAUTION Support the display assembly when removing the following screws Failure to support the display assembly can result in damage to the display assembly and other computer components 5 Remove the four Phillips PM2 5x8 5 scr

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