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HP BUSINESS INKJET 1000 User's Manual

1. Lithuania 5 210 3333 Toll free 800 10000 Luxembourg 27 303 303 Macedonia Malaysia 1800 805 405 Malta i Martinique 0 800 990 011 877 219 867 Mexico 01 800 474 68368 800 HP INVENT Ciudad de Mexico DF 55 5258 9922 Servicios 55 509 1 7000 Pre Ventas Moldova Morocco 22 40 47 47 Netherlands 0900 117 0000 Netherlands Antilles 00 1 800 872 2881 800 711 2884 New Zealand 64 9 356 6640 Nicaragua 1 800 0164 800 711 2884 Nigeria Norway 800 62 800 Oman 971 4 366 2020 Panama 1 800 711 2884 Paraguay 009 800 541 0006 Peru 0 800 10111 Lima 511 411 2043 Philippines 2 867 3551 Poland 22 5666 000 Portugal 213 164 164 Puerto Rico 1 877 232 0589 787 474 8570 Qatar 971 4 366 2020 Romania 21 315 4442 Russia Moscow 095 797 3520 St Petersburg 812 346 7997 Saint Martin 1 800 711 2884 St Kitts and Nevis 1 800 711 2884 St Vincent and the Grenadines 1 800 711 2884 San Marino 02 3859 1212 Saudi Arabia 800 897 1444 Serbia and Montenegro 359 2 960 1963 Singapore 6272 5300 Obtaining HP telephone support 73 74 Country Region Slovakia Telephone number 2 5 52 5752 Slovenia South Africa RSA Republic of 086 000 1030 Spain 902 010 333 Suriname 156 800 711 2884 Sweden 077 130 3000 Switzerland 0848 80 20 20 Syria 9
2. Printer Services tab The Printer Services tab provides utilities that help you maintain and test your printer You can clean and align your printheads and calibrate the color on your printouts This table describes the buttons in the Printer Services tab and what you will find when you click each button Button What clicking the button does Align Printheads Opens a dialog box that guides you through aligning the printheads _ Clean Printheads Opens a dialog box that guides you through cleaning the printheads Calibrate Color Opens a dialog box that allows you to calibrate color manually Print a Demo page Prints a demonstration page This is used to verify that the printer is connected to the computer correctly and that the printer and printer software are working properly 30 Using diagnostic tools Using HP Instant Support HP Instant Support is a Web based tool that provides you with product specific services troubleshooting tips and information about your printer s ink and media usage using myPrintMileage With this information you can diagnose and solve printer problems and manage your printing activities and printer supplies more effectively HP Instant Support provides the following information about your printer Easy access to troubleshooting tips To help you quickly resolve printer problems or prevent some problems from happening HP Instant Support provides tips that are customized for your printer Notif
3. Finding supplies part numbers llle res 65 Support and warranty TOO E ee a ee een a nee een 69 LCL SUPPOLF sn nn ee a er nn EO NEUES E EU x PIE EN LN QUE 6 Eee EIN SR Ed Cue d bas 69 We sun 69 Obtaining HP telephone support 22 llle es 70 Before VOIE dara seed CORE REO QUE adus d ARS Ea a an ant dus cm lese Dae den vds 70 Telephone support numbers 71 Hewlett Packard limited warranty statement 75 Printer specifications Regulatory information Qe GEI NE D dd es 79 EMI stament Koread 64 4 teen ob de ONE RA E PB Edu dodo de De Ca dee E 80 VCCI statement Japan 80 Regulatory modelmumber Ed Sa v dE 80 Power cord statement cuc a0 4 0 4 Sold tee eme do s PEDE a Tea ae 80 LED classification ee RE SEES er a oe E NNI RE TUR LEE ENSE PANES T SP 80 Environmental sustainability program 81 Reduction and elimination 1 8 Power CONSEUMPI ON se dois ur au 1 9 9 ee 9 08 Sus e a a d 9 Shoe ee Shoe de woe VU oss 8 Hazardous malaria sesers b Sos hens RR RR Rursus Te E C PARE GE SE E e 82 Material safety data sheets 82 Roy s vas nnt boa E de ed EUER ones S RT 82 Declaration of confor
4. O c Die Maintainin troublesho Calibrating color 43 Clearing jams If the print media is jammed in the printer follow these instructions to clear the jam To clear a jam 1 Remove all media from the output tray 2 Check the optional auto duplex unit or rear access panel a Push the button on either side of the auto duplex unit or rear access panel and remove it b If you locate the jammed media inside the printer grasp it with both hands and pull it towards you c If the jam is not there push the latch on the top of the auto duplex unit if you have one and lower its cover If the jammed media is inside carefully remove it Close the cover d Reinsert the auto duplex unit or rear access panel into the printer e If you cannot locate the jam go to step 3 3 Lift the output tray and check for a jam in Tray 1 a If the media is jammed in Tray 1 pull out Tray 1 Otherwise go to step 4 b Pull the paper towards you as shown in the diagram c lower the output tray and reposition Tray 1 4 Open the top cover and look inside to ensure there is no paper remaining inside the printer If there is paper inside the printer follow the steps listed here Otherwise go to step 6 a When you lift the top cover the carriage should return to its position on the right side of the printer If the carriage does not return to the right side turn the printer off 44 Maintaining and troubleshooting WARNING
5. Press and hold down the 5 power button 2 While holding down the dy power button press the x cancel button twice 3 4 Print a printer configuration page by holding down the power button and pressing the x Release the power button The printer begins the printhead cleaning process cancel button once Release the 5 power button If the results are satisfactory the process is finished If not perform a level 2 printhead cleaning To perform a level 2 printhead cleaning at the control panel NOTE Only perform a level 2 printhead cleaning if the level 1 cleaning was insufficient Press and hold down the 5j power button While holding down the 55 power button press the x cancel button twice and then press the resume button once Release the power button The printer begins the printhead cleaning process 4 Print a printer configuration page by holding down the power button and pressing the x cancel button once Release the 5 power button If the results are satisfactory the process is finished If not perform a level 3 printhead cleaning To perform a level 3 printhead cleaning at the control panel NOTE Only perform a level 3 printhead cleaning if the level 2 cleaning was insufficient 1 Press and hold down the 5 power button While holding down the 55 power button press the x cancel button twice and then press the resume button twice Rele
6. Try turning the printer off and then on again When the printer is first turned on it takes approximately 45 seconds to warm up Wait for the printer to warm up Check the printer vents The printer vents are located on the left side of the printer If the printer vents are covered and the printer overheats it automatically turns off Make sure the vents are not covered and the printer is in a cool dry location Printer is not responding nothing prints If you tried to print when the printer was off an alert message should have appeared on your computer screen If the printer was off and you did not see a message when you tried to print the printer setup might be incorrect To correct this problem reinstall the software that came with your printer Check the power Make sure that the printer power is on To turn the printer power on press and hold the 5 power button on the printer for a few seconds After a brief printer startup you should see a steady green light on the corner of the button When the printer is first turned on it takes approximately 45 seconds to warm up Wait for the printer to warm up Check the connections Make sure that the power cord is securely connected from your printer to a working outlet If you still cannot turn the printer on you might have a faulty power cord or control panel Unplug the printer and call the HP Customer Care Center See Support and warranty Make sure that both
7. C6050A B Support and warranty The information in this section suggests solutions to common problems If your printer is not operating properly and those suggestions did not solve your problem try using one of the following support services to obtain assistance oO PL D gt sd oO le Q Q 2 Y faa Toolbox The Toolbox is available only to Windows users You must have installed the printer driver through AUTORUN EXE After installing your printer you can open the Toolbox by clicking Start pointing to Programs pointing to HP Business Inkjet 1000 Series and clicking HP Business Inkjet 1000 Series Toolbox The Troubleshooting tab in the Toolbox provides easy step by step solutions to common printing problems You should be able to resolve most printing problems by stepping through the provided solutions HP Instant Support HP Instant Support which is available only to Windows users is a Web based tool that provides product specific services troubleshooting tips and information about your printer s ink and media usage To open HP Instant Support click HP Instant Support on the Toolbox s Information tab NOTE HP Instant Support Web pages are dynamically created Do not bookmark this site always open it from the Toolbox Web Visit the HP Business Inkjet website on hp com for the latest printer software product operating system and support information http www hp com suppor
8. Do not reach into the printer when the printer is on and the carriage is stuck b Free any wrinkled media and pull the sheet towards you through the top of the printer 5 After you clear the jam close all covers turn on the printer if you turned it off and then press the resume button to continue the print job The printer will continue the print job on the next page You will need to resend the page or pages thot were jammed in the printer To avoid jams Make sure that nothing is blocking the paper path Do not overload the trays Tray 1 holds up to 150 sheets of plain paper or 30 transparencies Load paper properly See loading media Do not use media that is curled or crumpled Always use media that conforms with specifications listed in Selecting print media Make sure that the output tray is not overly full when you send a job to print Be sure to align the media against the right side of the tray and the front guide Verity that the guides are adjusted snugly against the stack but that they do not crinkle or bend it E D O c ES Maintainin troublesho Clearing jams 45 Starting troubleshooting Start in this section if you are having a problem with the printer f you have a jam see Clearing joms f you have a different type of paper feed problem such as the paper is skewing it is not being picked Up or you cannot reinsert a tray into the printer see Resolving paperteed proble
9. Jetdirect print servers Visit ito www hp com for the latest information HP Jetdirect servers might support additional operating systems such as Windows NT 4 0 For more information see the documenation included with the print server HP Jetdirect 380x 802 11b Wireless Print Server J6061A HP Jetdirect ew2400 802 11g Wireless Print Server J7951A HP Jetdirect en3700 Fast Ethernet Print Server J7942A HP Jetdirect 175y External Print Server Internet Connector J6035C 64 HP supplies and accessories Finding supplies part numbers All of the following supplies work with all models of the HP Business Inkjet 1000 series printers c O Ink cartridges g Oo a HP No 10 Black CABAAA 2 a D HP No 13 Black C4814A gt vi HP No 11 Cyan C4836A HP No 13 Cyan C4815A HP No 11 Magenta C4837A HP No 13 Magenia C4816A HP No 11 Yellow C4838A HP No 13 Yellow C4817A Printheads HP No 11 Black C48 10A HP No 11 Cyan CA811A HP No 11 Magenta C4812A HP No 11 Yellow C4813A HP Bright White Inkjet Paper 500 sheets Letter 8 5 by 11 inches HPB1 124 250 sheets Tabloid 11 by 17 inches HPB 1724 500 sheets A4 210 by 297 mm C1825A HP Premium Plus Photo Paper 20 sheets glossy Letter 8 5 by 11 inches C6831A 50 sheets glossy Letter 8 5 by 11 inches Q1785A 20 sheets glossy 4 by 6 inches Q1977A 20 sheets matte Letter 8 5 by 11 inches C6950A 20 sheets glossy A4 210 by 297 mm C6832A 20 sheets matte A4 210
10. Remove each sheet of media as it prints and set aside to dry Allowing wet media to stack up might cause smearing 26 Using the printer Printing on custom size media You can print custom size media from Tray 1 When you want to print on custom size media you need to adjust the length and width guides in the tray and if necessary extend the tray size to accommodate larger media Use Tray 1 when printing on paper that is 3 to 8 5 inches wide and 5 to 14 inches long 76 2 to 216 mm wide and 127 to 356 mm long f your application supports custom size media set the media size in the application before creating and printing the document If your application does not support custom size media set the size in the printer driver create the document and then print it You might need to reformat existing documents to print them correctly on custom paper sizes For information about extending the tray size see loading media To load custom size media 1 Raise the output tray and remove all media from Tray 1 2 Insert the custom size media into the tray 3 Slide the width and length guides until they stop at the edges of the media The guides should be snug against the media without bending it CAUTION Sliding the guides too tightly against the media can cause jams 4 Lower the output tray To print custom size media Windows 1 On the File menu click Print and then click Properties The actual steps can vary this i
11. When you are experiencing a problem with your printer and you cannot discover the source of the problem you can print a printer configuration page that provides more information about the problem You can print the printer configuration page from the control panel If you are using a computer that is running Windows you can also print the printer configuration page from the Toolbox It you still cannot resolve the problem after reviewing the printer configuration page and trying the steps in the troubleshooting section call the HP Customer Care Center Keep the printer configuration page because it provides information that might be useful t0 Customer Care Center in helping you to troubleshoot a printer problem To print a printer configuration page from the control panel 1 Turn the printer on 2 Press and hold down the dy power button While holding down the power button press the x cancel button one time 3 Release the y power button Your printer prints a printer configuration page E D O c ES Maintainin troublesho Printing a configuration page 47 Resolving printer problems This section provide solutions to common problems that involve the operation of the printer Printer shuts down unexpectedly Check the power Make sure the power cord is connected firmly to the printer and to a working outlet and that the printer is turned on The Power light on the control panel of the printer should be green
12. and warranty C Printer specitications Print method Print speed Letter A4 72 af o 2 U O SE n Drop on demand thermal inkjet printing Draft Fast Normal Normal Best Black 23 ppm 6 ppm 6 ppm 3 ppm U Color 18 ppm 5 ppm 5 ppm 3 ppm Full Page Color 33 seconds 38 seconds 64 seconds 104 seconds Plain Paper Black and color resolution Black up to 1200 dpi with pigmented black ink HP PhotoREt Ill enhanced color layering technology or up to 4800 x 1200 optimized dpi available on HP premium photo papers Printer languages HP Business Inkjet 1000 HP PCL 3 enhanced Software compatibility Microsoft Windows 98 Windows Me Windows NT 4 0 Windows 2000 Windows XP Mac OS X 10 1 or later Windows NT 4 0 is only supported if an optional HP Jetdirect print server is connected to the printer For ordering information see HP Jetdirect print servers Fonts US fonts CG Times CG Times ltalic Universe Universe ltalic Courier Courier Italic Letter Gothic Letter Gothic Italic Media size Standard US letter legal executive statement index cards Standard International A6 A5 A4 Custom US 3 by 5 inches wide to 8 5 by 14 inches long Custom Metric 76 2 by 127 mm wide to 216 by 356 mm long Media type Paper plain inkjet photo and banner envelopes transparencies labels iron on transfers greeting cards Media handling Tray 1 output tray Recommended
13. are closed IF the computer does not recognize the path that you type to the CD make sure you are specifying the correct drive letter on the computer If the computer cannot recognize the CD in the CD drive inspect the CD for damage You can download the printer driver from http www hp com support businessinkjet 1 000 E D O c ES Maintainin troublesho Troubleshooting installation issues 57 58 Maintaining and troubleshooting 5 Printer lights reference The printer LEDs or lights indicate printer status and are useful for diagnosing printing problems This chapter provides a list of LED status light combinations what they indicate and how to solve the problem o0 U oO oO D AN E en O pra a un Power button Printhead light Ink cartridge light Power light Color indicator lights Cancel button Resume button o M Oo Uu ND Resume light Light pattern Light description Explanation and recommended action No lights are on The printer is off Press the y power button The Power light is on The printer is ready No action is required The Power light blinks The printer is turning on or off or processing a print job or a print job has been cancelled No action is required 59 Light pattern 60 Printer lights reference Light description Explanation and recommended action The Power light is on and the The prin
14. automatically aligns the printheads for the best possible quality However if the appearance of your printed pages indicates that the printheads are misaligned you can align them from the control panel from the Toolbox Windows or from the HP Inkjet Utility To align printheads from the control panel Hold down the 5 power button and press the 3 resume button three times To align the printheads from the Toolbox Windows 1 Click Start point to Programs point to HP Business Inkjet 1000 Series and click HP Business Inkjet 1000 Series Toolbox 2 On the Services tab click Align Printheads and click Align 3 When the alignment procedure is complete click OK to close the Align Printheads dialog box To align the printheads from the HP Inkjet Utility Mac OS 1 Open the HP Inkjet Utility and click Calibrate An alignment page prints 2 Follow the instructions on the screen to select the best aligned pattern from the printed page E D O c ES Maintainin troublesho Maintaining ink cartridges and printheads 41 Replacing the printheads You do not have to replace all four printheads when one needs to be replaced Only replace the color of printhead indicated You can check the status of the printheads from the Toolbox You can also check the printer control panel to see if a printhead needs to be replaced as shown here The printhead needs to be replaced when the Printhead light and a color indicator li
15. by 297 mm C6951A Finding supplies part numbers 65 HP Premium Photo Paper 50 sheets glossy 15 sheets glossy HP Photo Paper 20 sheets two sided glossy 20 sheets two sided glossy 20 sheets one sided glossy HP ColorFast Photo Paper 20 sheets glossy 20 sheets glossy HP Photo Quality Inkjet Paper 25 sheets two sided semi gloss HP Everyday Photo Paper 100 sheets two sided matte 25 sheets two sided matte 25 sheets two sided semi gloss HP Brochure and Flyer Paper 50 sheets two sided glossy 50 sheets matte 100 sheets tri fold two sided glossy 50 sheets two sided glossy 66 HP supplies and accessories Letter 8 5 by 11 inches A4 210 by 297 mm Letter 8 5 by 11 inches A4 210 by 297 mm A4 210 by 297 mm Letter 8 5 by 11 inches A4 210 by 297 mm A4 Europe 210 by 297 mm Letter 8 5 by 11 inches Letter 8 5 by 11 inches A4 Asia Pacific 210 by 297 mm Letter 8 5 by 11 inches Letter 8 5 by 11 inches Letter 8 5 by 11 inches A4 210 by 297 mm C6979A Q2519A C1846A C1847A C6 65A C7013A C7014A C6984A C7007A C6983A C7006A C6817A C6955A C7020A C6818A HP Premium Paper 200 sheets HP Premium Inkjet Paper 200 sheets coated matte 100 sheets coated heavyweight Letter 8 5 by 11 inches A4 210 by 297 mm A4 210 by 297 mm HP Premium Inkjet Transparency Film 20 sheets 50 sheets 20 sheets 50 sheets Letter 8 5 by
16. issues Make sure your computer is running one of these operating systems Windows 98 Windows 2000 Windows Me or Windows XP If you are using a Macintosh computer it must be running Mac OS 9 2 or later Make sure the computer meets at least the minimum system requirements listed here Minimum Windows 98 Pentium 90 MHz 16 MB RAM 60 MB hard disk space Windows NT 4 0 Pentium 100 MHz 32 MB RAM 60 MB hard disk space Windows Me Pentium 150 MHz 32 MB RAM 60 MB hard disk space Windows 2000 Pentium 300 MHz 64 MB RAM 60 MB hard disk space Windows XP 32 bit Pentium 233 MHz 64 MB RAM 60 MB hard disk space Mac OS X 10 1 or later 32 MB RAM To view the CHM file Windows you must be running Internet Explorer 4 0 or later 56 Maintaining and troubleshooting Recommended Windows 98 Windows Me Pentium 266 MHz 32 MB RAM 100 MB hard disk space Windows NT 4 0 Pentium 266 MHz 64 MB RAM 100 MB hard disk space Windows 2000 Pentium 300 MHz 64 MB RAM 100 MB hard disk space Windows XP 32 bit Pentium 300 MHz 128 MB RAM 100 MB hard disk space Mac OS X 10 1 or later 100 MB RAM To view the CHM file Windows you must be running Internet Explorer 4 0 or later Windows NT 4 0 is only supported if an optional HP Jetdirect print server is connected to the printer For ordering information see HP Jetdirect print servers Before installing software on a Windows computer make sure that all other programs in the Task Manager
17. media weight Paper 16 to 28 Ib Bond using Tray 1 or Tray 2 Envelopes 20 to 24 Ib Bond Cards 110 Ib Index Media supported maximum number of pages supported Tray 1 up to 0 58 inch or 15 mm stack 150 sheets of plain paper 22 envelopes 30 transparencies I O interface USB and LIO either a IEEE 1284 compliant parallel connection or network connection model Printer memory Dimensions Weight Duty cycle Power supply Power requirements Maximum allowable power consumption 8 MB built in RAM 19 5 inches or 495 mm width 8 4 inches or 215 mm height 16 2 inches or 411 mm depth 14 330 Ib 6 5 kilograms Up to 6 250 pages per month Universal power adaptor Input voltage 100 to 240 VAC 10 percent 50 to 60 Hz Output supply 31 32 VDC 2200 mA 70 to 75 Watts 77 Operating environment System requirements Operating temperature 50 to 99 degrees F 10 to 35 degrees C Storage temperature 40 to 158 degrees F 40 to 70 degrees C Relative humidity 20 to 80 percent RH non condensing Noise levels per ISO 9296 Sound power LwAD 61 dB Sound pressure LpAm 51 dB Minimum Windows 98 Pentium 90 MHz 16 MB RAM 60 MB hard disk space Windows NT 4 0 Service pack 6 or later Pentium 100 MHz 32 MB RAM 60 MB hard disk space Windows Me Pentium 150 MHz 32 MB RAM 60 MB hard disk space Windows 2000 Pentium 300 MHz 64 MB RAM 60 MB hard disk space Windows XP 32 bit Pentium 233 MHz 64
18. nozzles located on the underside of the printhead can cause severe damage to the printhead 5 O oting Maintainin troublesho Maintaining ink cartridges and printheads 39 7 If some residue remains slightly moisten the swab with distilled filtered or bottled water and continue wiping until the contacts are clean CAUTION Avoid using tap water or alcohol which could damage the printheads 8 After cleaning place the printhead on a sheet of paper or paper towel 9 Clean the contact points in the printhead slot inside the printer with a dampened cotton swab Betore re inserting the printheads make sure all the electrical contacts have had at least five minutes to dry 10 Plug in the power cord and turn on the printer The control panel should still indicate that a printhead is missing 11 Reinsert the printhead into its color coded slot Press down firmly on the printhead to ensure proper contact 12 Where necessary repeat the above steps for the remaining printheads 13 Close the printhead latch Ensure it is in the lock position 14 Close the printing supplies cover 15 Close the printhead cover and ink cartridge cover 16 Wait while the printer initializes the printheads and prints an alignment page If the printer does not print an alignment page replace the printhead you have cleaned 40 Maintaining and troubleshooting Aligning the printheads Whenever you replace a printhead the printer
19. pressing the x cancel button on the printer once Release the power button Cleaning the printheads CAUTION HP is not responsible for damage to the printer that results from modifying the printheads If the printed characters are incomplete or if dots or lines are missing from the printouts you might need to clean the printheads This is a symptom of clogged ink nozzles which are a result of prolonged exposure to air Clean the printheads from the Toolbox Windows or the HP Inkjet Utility Mac OS Or follow the procedures below for cleaning the printheads from the control panel There are three cleaning levels available Run the level 1 cleaning Only run the level 2 cleaning if the results of the first cleaning were unsatisfactory Similarly only run the level 3 cleaning if the results of the second cleaning were unsatisfactory NOTE Only clean the printheads when necessary cleaning the printheads uses ink and shortens the life of the printheads To clean the printheads from the Toolbox 1 Open the Toolbox 2 Click the Printer Services tab E D O c Die 3 Click Clean Printheads and follow the instructions on the screen Maintainin troublesho Maintaining ink cartridges and printheads 37 To clean the printheads from the HP Inkjet Utility 1 2 Open the HP Inkjet Utility Click Clean and follow the instructions on the screen To perform a level 1 printhead cleaning at the control panel 1
20. printing supplies cover and secure the printhead latch The Printhead light a color One or more of the printheads indicator light and the Resume needs attention light are on e Reinstall the printheads and try to print Try cleaning the printhead contacts See Cleaning the printhead contacts If the error persists replace the printhead or printheads indicated The Ink Cartridge light a color One or more of the ink cartridges indicator light and the Resume needs attention light are on e Reinstall the ink cartridges and try to print If the error persists replace the ink cartridge or cartridges indicated Light pattern Light description The Ink Cartridge light blinks and one or more of the color indicator lights and the Resume light are on The Ink Cartridge light one or more of the color indicator lights and the Resume light are on The Ink Cartridge light is on and a color indicator light and the Resume light blink Explanation and recommended action An ink cartridge is low on ink and will need to be replaced soon Press the 3 resume button to continue printing An ink cartridge is out of ink and must be replaced before you can continue printing Replace the ink cartridge indicated O DO D O A MC Oo o oe QA A non HP ink cartridge is installed CAUTION Damage to the printer that results from modifying or refilling the ink car
21. server and is shared by other computers clients Use this configuration only in small groups or when usage is low The computer connected to the printer is slowed down when many users print to its shared printer You can share the printer on a locally shared network when The computer connected to the printer is running Windows The printer will be shared with other Windows users You cannot share the printer with Mac OS users Sharing a printer connected to your computer the server 1 From the Start menu find the Printers folder The route is different for different Windows operating systems It might be through Settings or Control Panel or directly through Printers and Faxes 2 In the Printers folder right click the printer and click Properties 3 On the Share tab select the share the printer option give the printer a Share Name O e es gt o O D O 4 Optional If you are sharing the printer with users of other versions of Windows you can click Additional Drivers to install their drivers as a convenience to them This step requires you to have the Starter CD in your CD drive NOTE When sharing a locally connected printer use the newest operating system as the server A Windows 98 server will not recognize a Windows 2000 client 5 Click OK Using a printer connected to another computer clients Clients can connect to the printer in three different ways Install the printer sof
22. sizes supported 4 trays supporting 4 customer support See support Customization Utility 2 cut off pages troubleshooting 50 D Declaration of Conformity DOC U S 83 defaults printer driver 19 demo page printing 20 diagnostic page printing 47 diagnostic tools 29 digital photographs printing 24 dimensions auto duplex unit 77 printer direct connection disks copying software to 12 display See control panel DOC Declaration of Conformity U S 83 Index 85 documentation 3 dots per inch dpi 4 77 double sided printing See auto duplex unit duplexing dpi dots per inch 4 77 Draft mode print speed 77 recommendations 52 drivers See printer drivers Duplexer part number 64 duplexer See auto duplex unit duplexing automatic 23 description and guidelines 2 manual 22 duty cycle E EIO print servers See HP Jetdirect print servers EMI statement Korea 80 energy consumption Energy Star 81 envelope slot capacity clearing jams 44 illustration 4 envelopes printing 25 sizes supported 14 trays supporting 4 environmental specifications 78 Ethernet print servers See HP Jetdirect print servers Everyday Photo Paper HP 66 extending output tray 55 F faded output 53 Fast Normal mode print speed 77 recommendations 52 FCC statement feeding problems jams 44 tray 1 or tray 2 55 film transparencies See transparencies firmware updates notification 3 tirmware version locating 3
23. system software main paper tray See tray manual duplexing 22 manuals 3 margins minimum 5 Matte Greeting Cards HP 68 media average quantity used per month by type 31 cardstock 4 clearing jams 44 custom size 2 duplexing 21 envelopes 14 25 HP part numbers 65 loading 17 locking trays 32 minimum margins 5 recommended weights 77 sizes supported special 25 specifications 3 transparencies 26 tray capacities 5 types supported 77 memory included with printer 77 Microsoft Windows See Windows minimum margins for media 15 missing pages troubleshooting 50 models of printer description 4 location of information about 30 modified printheads 37 monitoring status remotely 33 monthly duty cycle 77 MS See Microsoft myPrintMileage description 31 enabling and disabling 32 N network printing 7 networks documentation 3 installing peripherals remotely 33 parallel connection printer connectivity 4 printer information 30 USB connection noise specifications 78 non HP ink cartridges 61 Normal mode print speed 77 recommendations 52 not responding troubleshooting 48 notifications printer driver and firmware updates 3 O online help sources 3 Toolbox 29 online purchasing 31 63 operating environment specifications 78 operating systems documentation 3 system requirements 8 options See settings ordering supplies and accessories online 31 63 out of ink in cartridges 35 output quali
24. with your printer See Selecting print medio Output is faded or dull colored Check the print mode The Fast Normal and Draft modes allow you to print at a faster rate This option is good for printing drafts To achieve better colored printout select Normal or Best mode in the printer driver Check the paper type print setting When printing on transparencies or other special media select the corresponding media type in the Print Settings dialog box Check the ink cartridges On the printed page check that all the lines in the text or image are connected and have printed properly If the lines are broken one or more of your ink cartridges is probably out of ink or defective Replace those ink cartridges with new ones Colors are printing as black and white Check the printer driver settings The Print In Grayscale check box might be selected From your application open the Printer Properties dialog box Click the Color tab and make sure Print in Grayscale is not selected Wrong colors are printing Check the printer driver settings The Print In Grayscale check box might be selected From your application open the Printer Properties dialog box Click the Color tab and make sure that Print in Grayscale is not selected Check the ink cartridges When colors are completely wrong the printer might have run out of one or more colors of ink Check the status of the ink cartridges in the Toolbox or on the control panel and the
25. you can open the Toolbox by clicking Start pointing to Programs pointing to HP Business Inkjet 1000 and clicking HP Business Inkjet 1000 Printer Toolbox The Toolbox has three tabs e Printer Status tab e Information tab Printer Services tab Printer Status tab The Printer Status tab shows printer status and ink level information for each ink cartridge in 12 5 percent increments The drop down list displays the currently selected printer The status window displays the printer status The Ink Level Information box displays status information about the installed cartridges including the amount of ink available in the cartridges To select the Toolbox messages that appear click Preferences from the Printer Status tab E oO This table describes the buttons in the Printer Status tab and what you will find when you click each button lt E E Button What clicking the button does 8 Ide MEE MM MEM NM MN 5 Order Supplies Opens a temporary HTML file containing a disclaimer and agreement to D send your information to the HP website If you accept the disclaimer you are connected to the HP website for supplies ordering D Ink Cartridge Information Opens a dialog box that shows the type of cartridges the printer uses The dialog box also provides links to ordering information and retailer information Preferences Opens a dialog box that allows you to select which Toolbox messages appear when a printer event occurs Using the Too
26. 0 tloppy disks copying software to 12 Flyer Paper HP 66 fonts included with printer 77 86 Index G garbled text 52 getting started guide 3 glossy papers HP 66 graphics troubleshooting 51 53 greeting cards HP papers 6 printing 25 tray capacities 5 guides on printer for paper 4 H hazardous materials in product 82 help online 3 Toolbox 29 See also support troubleshooting HP auto duplex unit See auto duplex unit HP Banner Paper 6 HP Bright White Inkjet Paper 65 HP Brochure and Flyer Paper 66 HP ColorFast Photo Paper 66 HP Everyday Photo Paper 66 HP Inkjet Utility calibrating color from 43 description 3 using 32 HP Instant Support description 69 opening website 30 using 3 HP Iron on T shirt Transfers 68 HP Jetdirect print servers part numbers 64 HP Matte Greeting Cards 68 HP PCL 3 printer driver 18 HP Photo Greeting Cards 67 HP Photo Paper 66 HP Photo Quality Inkjet Paper 66 HP Premium Inkjet Paper 6 HP Premium Inkjet Transparency Film 67 HP Premium Paper 6 HP Premium Photo Paper 66 HP Premium Plus Inkjet Transparency Film 67 HP Premium Plus Photo Paper 65 HP Premium Transparency Film 26 HP shopping website 63 HP Textured Greeting Cards 6 HP Web Jetadmin 33 humidity specifications 78 I O interfaces 77 image quality troubleshooting 5 index cards See cards INF files 9 Information tab Toolbox 30 ink cartridges checking ink level 35 illustration 5 light patterns on control panel 61 6
27. 11 inches Letter 8 5 by 11 inches A4 210 by 297 mm A4 210 by 297 mm HP Premium Plus Inkjet Transparency Film 20 sheets 50 sheets HP Banner Paper 100 sheets 100 sheets HP Textured Greeting Cards 20 sheets 20 envelopes felt textured ivory half fold 20 sheets 20 envelopes textured white half fold 20 sheets 20 envelopes felt textured cream half fold HP Photo Greeting Cards 10 sheets 10 envelopes half fold 10 sheets 10 envelopes half fold Letter 8 5 by 11 inches Letter 8 5 by 11 inches Letter 8 5 by 11 inches A4 210 by 297 mm Letter 8 5 by 11 inches Letter 8 5 by 11 inches A4 210 by 297 mm Letter 8 5 by 11 inches A4 210 by 297 mm 51634Y 516347 C1853A C3828A C3834A C3832A C3835A C7030A C7028A C1820A C1821A C6828A C7019A C6829A C6044A C6045A Finding supplies part numbers 67 O 74 E Eo OE 22 o air lt V E oO o N D U U e HP Matte Greeting Cards 20 sheets 20 envelopes white quarter fold 20 sheets 20 envelopes white quarter fold 20 sheets 20 envelopes white half fold HP Iron on T shirt Transfers 68 10 sheets 12 transfers per sheet 10 sheets 12 transfers per sheet HP supplies and accessories Letter 8 5 by 11 inches A4 210 by 297 mm A4 210 by 297 mm Letter 8 5 by 11 inches A4 210 by 297 mm C1812A C6042A C7018A C6049A
28. 2 To print envelopes or cards from Tray 1 Windows 1 On the File menu click Print and then click Properties The actual steps can vary this is the most common method 2 On the Paper Quality tab select the paper type you are using in the Type is box for example HP Glossy Greeting Card Paper 3 Select the envelope or card size from the Size is menv 4 Change any other print settings if necessary and then click OK 5 Send your job to print To print envelopes or cards from Tray 1 Mac OS 1 On the File menu click Page Setup Select the size from the Paper Size pull down menv Change any other settings and click OK On the File menu click Print Oc B OG M On the Paper Type Quality panel select the paper type you are using from the Paper Type pull down menu such as Greeting Cards 6 Change any other settings if necessary then click OK Printing on special media 25 Printing on transparencies You can print transparencies from Tray 1 For best results use HP Premium Plus Inkjet Transparency Film which is specifically designed to work with the printer or other transparency film that is designed for inkjet printers To load transparencies 1 2 Remove all media from Tray 1 Insert the transparencies with the rough side down and the adhesive strip pointing forward Slide the width and length guides until they stop at the edge of the transparencies Slide the tray back into its close
29. 2 non HP 6 part numbers 65 replacing 35 status 3 29 31 status light 5 troubleshooting 53 warranty 5 Ink Level Information window 29 ink smears 52 inkjet paper HP 65 Inkjet Utility HP calibrating color from 43 description 3 using 32 input trays capacities 5 clearing jams 44 duplexing from 21 feeding problems 55 inserting troubleshooting 55 loading media 17 locking 32 printing cards and envelopes 25 printing custom size media 27 printing envelopes 25 installing documentation for 3 networked peripherals remotely 33 other software 12 software hardware before software procedure 8 software software before hardware procedure Toolbox 3 interfaces I O 77 LIO 77 Iron on T shirt Transfers HP 68 J jams clearing 44 preventing 45 Japanese VCCI statement 80 jobs cancelling 5 21 resuming 5 K Korean EMI statement 80 L languages printer latch for printheads 5 LCD panel See control panel LED classification statement 80 LEDs See lights on control panel letterhead duplexing 21 lights on control panel description of patterns 59 illustration and description 5 limited warranty statement 75 Linux printer drivers 2 LIO interface 77 loading custom size media 27 envelopes in tray 1 25 media local printing locking trays 32 low ink cartridges 35 M Macintosh cancelling printing 2 changing settings 20 connecting using USB cable 10 system requirements 8 uninstalling printing
30. 2 HIS 7 7 4 FARNAWME SE mE ISOA A VCCI statement Japan TORES HPUBRESERMSSEMARMA VCCI ORF TES OS ABARRHEE CT COMBS ZERATE E e HBMCcUCUET2 ZORENTIOTPTLEISTRFRITHELT ASHE amp E SEBS SHCOTCEMBVET BY U PRU ERAS II HE CIEL URRY RUSLTR SL Regulatory model number For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is SNPRC 0302 The regulatory number should not be confused with the product name HP Business Inkjet 1000 or product number C8179A Power cord statement The power cord cannot be repaired If it is defective it should be discarded or returned to the supplier LED classification CLASS 1 LED PRODUCT LED KLASSE 1 APPARECCHIO LED DI CLASSE 1 PRODUCT CLASY 1 Z DIODAMI EWHECYCMILED Appareil a Diode Electriuminescente de Classe 1 ZARIZENI LED TRIY 1 KLASS 1 LED APPARAT LUOKAN 1 LED 80 Regulatory information Environmental sustainability program Hewlett Packard is committed to providing quality products in an environmentally sound manner HP continuously improves the design processes of its printers to minimize the negative impact on the office environment and on the communities where printers are manufactured shipped and used HP has also developed processes to minimize the negative impact of the disposal of the printer at the end of its printing life For more information about HP s environmental susta
31. 71 4 366 2020 Taiwan 886 2 8722 8000 886 800 010 055 Thailand 2 353 9000 Trinidad amp Tobago 1 800 711 2884 Tunisia 71 89 12 22 Turkey 212 444 71 71 Turks and Caicos Islands 01 800 11 2884 Ukraine Kiev 44 4903520 United Kingdom 08 0 842 2339 United Arabic Emirates UAE 800 4520 04 366 2020 United States 1 800 HP INVENT Uruguay 0004 054 177 U S Virgin Islands 1 800 711 2884 Vatican City 02 3859 1212 Venezuela 0 800 474 6836 0 800 HP INVENT Caracas 58 2 12 278 8666 Vietnam 8 823 4530 West Africa English speaking countries regions West Africa French speaking countries regions 351 213 17 63 80 Yemen 971 4 366 2020 For support information call your HP service provider Support and warranty Hewlett Packard limited warranty statement gt z HP product Duration of Limited Warranty D Software 1 year EZ Accessories year bi Ink cartridges 6 months si Printheads 1 year D Printer peripheral hardware see below for details 1 year For more detailed warranty information see hitp www hp com support inkjet warranty Extent of limited warranty 1 Hewlett Packard warrants to the end user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above which duration begins on the date of purchase by the customer 2 For software pro
32. France 0826 10 4949 French Guiana 0 800 990 011 800 711 2884 Germany HP bietet w hrend der Gew hrleistungsfrist vielerorts geb hrenfreien telefonischen Support an Die nachfolgend aufgelisteten Rufnummern sind jedoch unter Umst nden nicht geb hrenfrei Zur weiteren Kl rung oder um zus tzliche Information zu erhalten k nnen Sie Kontakt mit der Online Kundenbetreuung von HP 01805 258 143 http www hp com cpso su cscemea htm aufnehmen Gibraltar 0870 842 2339 Greece 801 11 22 55 47 Grenada 1 800 711 2884 Guadeloupe 0 800 990 011 800 711 2884 Guatemala 1 800 711 2884 Guyana 159 800 711 2884 Haiti 183 800 711 2884 Honduras 800 0 123 800 711 2884 Hong Kong S A R 85 2 2802 4098 Hungary 1 382 1111 Iceland 507 10 00 India 9 1 80 8526900 or 1 600 447 737 Support in Hindi amp English Indonesia 62 21 350 3408 Ireland 1890 946 500 Israel 9 830 4848 Italy 02 3859 1212 Jamaica 1 800 711 2884 Japan 0120 014 121 Toll Free Japan Domestic Only 81 3 5374 3089 Jordan 971 4 366 2020 Kazakhstan P Korea Republic of 1588 3003 Kuwait 72 Support and warranty 971 4 366 2020 Country Region Latvia Telephone number 7 030 721 Toll free 800 80 12 Lebanon 971 4 366 2020 Liechtenstein 0848 802 020 D D 3 a 9 oO Q Q 2 Y faa
33. HP Business Inkjet 1000 Series Printer HP Business Inkiet 1000 Series Printer User s Guide First edition 04 2005 O invent Copyright Information 2005 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Trademark Credits Microsoft Windows Windows NT and MS DOS are U S registered trademarks of Microsoft Corporation UNIX is a registered trademark of the Open Group Novell and NetWare are registered trademarks of Novell Corporation Pentium is a registered trademark of Intel Corporation Adobe and Acrobat are registered trademarks of Adobe Systems Incorporate Safety Information A Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock 1 Read and understand all instructions in the documentation that comes with the printer 2 Use only a grounded electrical outlet when connecting this product to a power source If you do not know whether the o
34. ISO IEC Guide 22 and EN 45014 2 O Manufacturer s Name Hewlett Packard Singapore Pte Ltd Manufacturer s Address Imaging and Printing Manufacturing Operation Singapore O 2 O D a C declares that the product Product Name HP Business Inkjet 1000 Product Number C8179A Regulatory Model Number SNPRC 0302 Product Accessory Number NIL Product Options NIL conforms to the following Product Specifications Safety IEC 60950 1 1999 EN 60950 1 2000 EN 60825 1 1994 A1 2002 Class 1 for LEDs EMC CISPR 22 1997 EN 55022 1998 Class B 2 CISPR 24 1997 Al A2 EN 55024 1998 Al A2 IEC 61000 3 2 2000 EN 61000 3 2 2000 IEC 61000 3 3 1994 A1 2001 EN 61000 3 3 1995 A1 2001 FCC Title 47 CFR Part 15 Class B VCCI2 2 ICES 003 Issue 4 Supplementary Information The product herewith complies with the requirements of the Low Voltage Directive 73 23 EEC and the EMC Directive 89 336 EEC and carries the CE marking accordingly 1 This product is assigned a Regulatory Model Number that stays with the regulatory aspects of the design The Regulatory Model Number is the main product identifier in the regulatory documentation and test reports this number should not be confused with the marketing name or the product numbers 2 The product was tested in a typical configuration with Hewlett Packard personal computer systems Singapore 24 November 2004 Chan Kum Yew Director Quality Local Contact for regul
35. Is on You can press the resume button to continue printing The ink cartridge is out of ink when the Ink Cartridge light one or more of the color indicator lights and the Resume light are on You must replace the ink cartridge to continue printing E D O c ES Maintainin troublesho Maintaining ink cartridges and printheads 35 To replace an ink cartridge 1 Turn the printer power on and then lift the printing supplies cover 2 Remove the ink cartridge that requires replacement by grasping it between your thumb and forefinger and pulling it firmly toward you the new cartridge to ensure proper contact after installation 5 Close the printing supplies cover 36 Maintaining and troubleshooting Checking the printheads If the Toolbox is installed on a computer running Windows you can check the health of the printheads Replace the printheads when print quality degrades You can also check the quality by printing a printer configuration page See Printing a configuration page To check the printheads from the Toolbox 1 Open the Toolbox 2 On the Information tab click Printhead Health 3 Check the status of each of the printheads 4 IF the status of one or more printheads is listed as Bad replace the printhead See Replacing the printheads To check the printheads using a printer configuration page Print a printer configuration page by holding down the 5 power button and
36. MB RAM 60 MB hard disk space Mac OS X 10 1 or later 333 MHz iMac or 350 MHz Power Mac G3 or later 32 MB RAM To view the CHM file Windows you must be running Internet Explorer 4 0 or later Recommended Windows 98 Windows Me Pentium 266 MHz 32 MB RAM 100 MB hard disk space Windows NT 4 0 Service pack 6 or later Pentium 266 MHz 64 MB RAM 100 MB hard disk space Windows 2000 Pentium 300 MHz 64 MB RAM 100 MB hard disk space Windows XP 32 bit Pentium 300 MHz 128 MB RAM 100 MB hard disk space Mac OS X 10 1 or later 333 MHz iMac or 350 MHz Power Mac G3 or later 64 MB RAM To view the CHM file Windows you must be running Internet Explorer 4 0 or later Windows NT 4 0 is only supported if an optional HP Jetdirect print server is connected to the printer For ordering information see HP Jetdirect print servers 78 Printer specifications D Regulatory information FCC statement The U S Federal Communications Commission in 47 cfr 15 105 has specified that the following notices be brought to the attention of users of this product lem Q D gt io 9 O D oO O This device complies with part 15 of the FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Shielded cables Use of a s
37. N EFS M C he 43 Clear cl oo sauce en AREIS ee EMRESARE EBERT RE EX HIM E 44 Starting OUDIESHOONNG s ax ae 66 ou eee ee yo Oe DE os ae bee ee Be eher 46 Printing a On gUrah on Page D e A eo 47 Resolving printer problems 1 48 Printer shuts down ubexpeeledly re ce emo ac emo eee oe 48 Printer is not responding nothing prints 48 Aldion are OR ea nenn em ne T CET Ban Far ee esse CL TT DT 49 Printer takes a long time to print n on oa aaa eo ne do 49 Resolving printing problems u saw een rt 9 328 bd en ane re anes een 50 blank Page DAME a De di a FISH amp 50 Something on the page is missing or incorrect 50 Placement of the text or graphics is wrong 51 POOr Print O0 LL a ccegna ren a So ES d OS a a ea ea TEE SES 51 Resolving paper feed problems 55 Tray cannol pe insere se u ante na ae ISSN ne ae YU PD ES ER ee S Another paper feed problem is occurring 55 Troubleshooting installation issues 56 Printer lights reference HP supplies and accessories Ordering printing supplies through the Toolbox 63 Finding accessory part numbers 64
38. SSIBILITY OF SUCH DAMAGES Local law 76 1 This Warranty Statement gives the customer specific legal rights The customer may also have other rights which vary from state to state in the United States from province to province in Canada and from country region to country region elsewhere in the world 2 To the extent that this Warranty Statement is inconsistent with local law this Warranty Statement shall be deemed modified to be consistent with such local law Under such local law certain disclaimers and limitations of this Warranty Statement may not apply to the customer For example some states in the United States as well as some governments outside the United States including provinces in Canada may a Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a customer e g the United Kingdom b Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations or c Grant the customer additional warranty rights specify the duration of implied warranties which the manufacturer cannot disclaim or allow limitations on the duration of implied warranties 3 FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND THE TERMS IN THIS WARRANTY STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RICHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS Support
39. Select the paper type you are using for example HP Premium Photo Paper From the Quality drop down menu select Best Change any other print settings if necessary Click Print to print the document 24 Using the printer Printing on special media This section provides information about how to print on media such as envelopes postcards and transparencies Printing on envelopes and cards You can print envelopes and cards from Tray 1 Cards must be at least 3 by 5 inches 76 2 by 127 mm in size Tips for printing envelopes Observe the following guidelines to avoid jams and wrinkled or torn output Avoid envelopes that have a very slick finish self stick adhesives clasps or windows Also avoid envelopes with thick irregular or curled edges or areas that are wrinkled torn or otherwise damaged Use a sturdy envelope of approximately 16 to 27 Ib 60 to 101 g m weight Use tightly constructed envelopes and make sure the folds are sharply creased To load envelopes or cards in Tray 1 1 Lift the output tray and remove all media from the tray Insert the stack of cards or envelopes into the tray with the flaps facing up and to the right 2 Slide the paper width and length guides in until they stop at the edges of the envelopes or cards lower the output tray Go to To print envelopes or cards from Tray 1 Windows or To print envelopes or cards from Tray 1 Mac OS go Q o O 2
40. age to the media or printer might result if you raise the front of the tray with this longer media loaded 8 Pull out the paper extension on the output tray Loading media 17 Printing using the PCL 3 printer driver In most situations you will probably print documents using the printer driver Although specific options vary depending on the application you are using you can usually gain access to the printer driver by clicking File and then clicking Print in the application For more information about printer driver features see the printer driver online Help For more information about printing from a specific application see the documentation for that application For information about printing from a Macintosh computer see Changing settings for the Mac OS To print using the PCL 3 printer driver 18 1 On the File menu click Print 2 On the Name drop down menu select the PCL 3 printer driver and then click Properties or Setup The options might be different for your application 3 On the Source is drop down menu select the location of the media on which you want to print NOTE To print an envelope card or other special media using Tray 1 select Manual Feed Tray 1 For information about loading Tray 1 see loading media On the Type is drop down menu select the type of media you want to print Click the Paper tab On the Print Quality drop down menu select a print mode Change other print settings i
41. all versions 11 Uninstalling software for the Mac OS 11 Making copies of ES ONE D Re co dE 12 Installing other software oo aoa d ma UPPER ae Bee ee dees eh RE EE 12 Using the printer Selecting print media 2 13 Understanding specifications for supported media 6 eee 14 Setting minimum margins ars user ansehen Gadd be noecg dats earn ae bee ya bos ee 15 LOGGING RS 17 Printing using the PCL 3 printer driver 18 Changing printer settings e 554 4 204 messer RP UP REO LS EE eU PEPPER ERES 19 Changing settings for Windows 19 Changing settings for the Mac OS 20 Performing DEHIGFTIOSKS os usd few 3033 306 3 0 9 9 4 So ee ee enter 21 Canceling a PEN OD ee anne 24h MERE UE peewee anne series EET EE ee 21 Printing on both sides duplexing 21 Performing manual duplexing ad cs qd Pop dE UY EIER PIDE ODER d RT Gi eo 22 Performing automatic duplexing eu 3 23 9 940893 34 C3 eo ERE ede ded des 23 PEINLINS DROISGrABNS u sa aaa PITE EE Dt a E T TTE TO TT CETTE ETT 24 Printing on special media 25 Printing on envelopes and cards aaa de nee da Eu ned E d RR E R
42. ase the 5 power button The printer begins the printhead cleaning process Print a printer configuration page by holding down the dy power button and pressing the x cancel button once Release the 5 power button If the results are not satisfactory replace the printheads if you want 38 Maintaining and troubleshooting Cleaning the printhead contacts To find out which printheads are compatible with your printer see Finding supplies part numbers If lines or dots are still missing from printed text or graphics after you have cleaned the printheads the printhead contacts might be dirty CAUTION Clean the printhead contacts only after you have attempted to clean the printheads automatically See Cleaning the printheads Printhead contacts contain sensitive electronic components that can be damaged easily To clean the printhead contacts 1 Turn the printer power on and then lift the printing supplies cover 2 Lift the ink cartridge cover and then lift the printhead cover 3 Wait two or three seconds and then unplug the printer power cord 4 Lift to open the printhead latch 5 Lift up the handle of the printhead and use it to pull the printhead straight up and out of its slot im 6 Carefully remove any ink from the contact pads on the printhead using a dry cotton swab or a soft dry lint free cloth that will not come apart or leave fibers behind CAUTION Only wipe the contact pads Wiping the
43. atory topics only European Contact Hewlett Packard GmbH HQ TRE Herrenberger Strasse 140 71034 Boeblingen Germany USA Contact Hewlett Packard Company HPCC 20555 S H 249 Houston Texas 77070 Australia Contact Hewlett Packard Australia Ltd Product Regulations Manager 31 41 Joseph Street Blackburn Victoria 3130 Australia Declaration of conformity 83 84 Regulatory information Index 10 100 BaseTX print servers See HP Jetdirect print servers 250 sheet tray See tray 2 A accessories ordering online 31 63 part numbers 64 warranty 5 ADI AutoCAD drivers 12 Adobe PostScript 3 software RIP 77 aligning printheads 30 41 Apple Macintosh See Macintosh AutoCAD drivers auto duplex unit capacity l5 clearing jams 44 dimensions illustration 6 media types supported 5 minimum margins 6 using 2 weight specifications 15 77 automatic duplexing 23 B banners HP Banner Paper 6 sizes supported 4 trays supporting 4 battery specifications 82 Best mode print speed 77 recommendation for documents that use a lot of ink 52 recommendation for photographs 24 recommendation for transparencies 76 black and white pages troubleshooting 53 blank pages troubleshooting 50 bleeding colors troubleshooting 54 blinking color indicator light 62 ink cartridge light 61 62 power light 60 62 printhead light 62 resume light 60 61 62 both sides printing on See auto duplex unit duplexing Bri
44. cally shared network Windows Completing a hardware first installation 8 Complete the setup using these instructions if you already installed a USB cable not included and then started the software The Found New Hardware screen appears To complete a hardware first installation NOTE Before you can install the printer software on a computer running Windows XP 64 bit you must download the printer software from http www hp com support businessinkjet1000 Click Next in the Found New Hardware wizard Click Search for the best driver for your device Recommended and then click Next Insert the Starter CD into the CD ROM drive It the CD menu appears click Exit twice to close the CD menu Select Specify a location Click Browse to locate the root directory on the Starter CD and then click OK Click Next and then follow the instructions on the screen Click Next and then click Finish To share the printer see Sharing the printer on a locally shared network Windows O0 0 MH O0 DB amp ND NOTE Upon completion of the hardware first installation process The Found New Hardware wizard will automatically launch the setup program This gives you the option to install non driver components such as the Toolbox Getting started Sharing the printer on a locally shared network Windows In a locally shared network the printer is connected directly to the USB connector of a selected computer known as the
45. connected to the printer the host 1 Open System Preferences click Sharing and then click Services 2 Click the Printer Sharing check box To print from the other Macintosh computers the clients on the network preselect the printer in Sharing Mac OS X Then choose the neighborhood where the printer is shared and select the printer 10 Getting started Uninstalling the printing system software Use the following steps to uninstall the printing system software Uninstalling software for Windows all versions 1 From the Start menu open the Control Panel nu WN NOTE You must have administrator privileges to uninstall the printer sottware in Windows 2000 and Windows XP It the software was not successfully installed or the Uninstaller could not be found run the scrubber utility Select the printing software that you wish to remove Follow the instructions on the screen to complete the removal of the printer software Close any running applications Double click Add Remove Programs Click the button for adding or removing software D E i 2 o ex O from the Starter CD See the steps below unning the scrubber utility bh WN Disconnect the printer from the computer On the computer restart Windows Insert the Starter CD in the CD ROM drive locate the scrubber utility on the Starter CD ROM and run the utility For Windows 98 and Windows Me use the scrub9x e
46. d and locked position To print transparencies Windows bh 2 On the File menu click Print and then click Properties The actual steps can vary this is the most common method On the Paper Quality tab under Print Quality select Best in the drop down menu NOTE Use Best mode to print transparencies Because this mode provides a longer drying time it ensures that the ink dries completely before the next page is delivered to the output tray NO U hh w Under Type is select Transparency Films Under Size is select the appropriate size for the transparency you are printing Change any other print settings if necessary and then click OK Send your job to print Remove each sheet of media as it prints and set aside to dry Allowing wet media to stack up may cause smearing To print transparencies Mac OS 1 COU A QON On the File menu click Page Setup In the Paper Size pull down menu select size change any other settings and click OK On the File menu click Print On the Paper Type Quality panel select the Paper tab In the Paper Type pull down menu select the transparency type you are using In the Quality pull down menu select Best NOTE Use Best mode to print transparencies This mode provides a longer drying time and ensures that the ink dries completely before the next page exits the printer 7 8 Change any other print settings if necessary and then click Print
47. d in solder that may require special handling at end oHife Material safety data sheets Material safety data sheets MSDSs can be obtained from the following HP website http www hp com go msds Recycling Design for recycling has been incorporated into this printer The number of materials has been kept to a minimum while ensuring proper functionality and reliability Dissimilar materials have been designed to separate easily Fasteners and other connections are easy to locate access and remove using common tools High priority parts have been designed so that they can be accessed quickly for efficient disassembly and repair Printer packaging The packaging materials for this printer have been selected to provide maximum protection for the least cost possible while attempting to minimize environmental impact and facilitate recycling The rugged design of the printer assists in minimizing both packaging materials and damage rates HP products and supplies HP s Planet Partners recycling service provides an easy way to recycle any brand of computer equipment or HP printing supplies HP s state of the art processes ensure that your unwanted hardware or HP printing supply is recycled in a way that conserves resources For more information see hitp www hp com recycle 82 Regulatory information Declaration of conformity 60 Alexandra Terrace 07 01 The Comtech Singapore 118502 2 according to
48. der the page sequencing so that the page numbers are sequential when you fold the paper in half to form a booklet For more information see the printer driver Help gt c O Y Y O O Flip pages up This option allows you to choose the orientation of duplexed pages When you choose an option view its icon in the printer driver to see how the page will look if you choose that option For more information see the printer driver Help HP PhotoREt Color Layering technology This technology uses small precisely placed drops of ink that visually blend together to create rich colors smooth gradations and cleanly defined color boundaries This type of technology works with the printer resolution to deliver superb results without creating large file sizes and without slowing down printing Ink cartridges Ink cartridges hold the ink used for printing Each color ink cartridge must be inserted firmly into its color coded slot in order for the printer to work Ink cartridges work with Printheads PCL 3 driver Printer command language A type of printer driver that processes print jobs using the processor and memory in the printer It provides an efficient way for applications to control a wide range of printer features and is designed to translate application output quickly into high quality raster print images The 3 in PCL 3 identifies the version of the printer driver Print server or print server card A print server or print ser
49. dmin This is a Web browser based network printer management tool A link to the HP Web Jetadmin website is included on the Starter CD See Using HP Web Jetadmin for more information about using this tool NOTE HP Web Jetadmin is only available if the printer is connected to a network using an optional HP Jetdirect print server For ordering information see HP Jetdirect print servers Linux driver Available at hito www hp com support businessinkjet 1000 For more information about using Linux with HP printers visit hitp hp sourcetorge net Printer installation software for UNIX HP UX Sun Solaris networks This software is available for download at http www hp com support net printing Information about using the IBM PostScript 3 emulation printer driver for IBM OS 2 Visit http www hp com support businessinkjet1 000 IF you are using Windows 2000 or Windows XP you must have administrator privileges to install a printer driver 12 Getting started 2 Using the printer In this section you will learn how to use the printer driver to change printer settings and to perform basic printer tasks You will also learn about the special media that you can use with the printer and how to print on that media Selecting print media Tips for selecting and using print media Before you use the printer take some time to familiarize yourself with the various media you can use The printer is designed to work well with most t
50. ducts HP s limited warranty applies only to a failure to execute programming instructions HP does not warrant that the operation of any product will be uninterrupted or error free 3 HP s limited warranty covers only those defects that arise as a result of normal use of the product and does not cover any other problems including those that arise as a result of a Improper maintenance or modification b Software media parts or supplies not provided or supported by HP or c Operation outside the product s specifications d Unauthorized modification or misuse 4 For HP printer products the use of a non HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer However if printer failure or damage is attributable to the use of a non HP or refilled ink cartridge HP will charge its standard time and materials charges to service the printer for the particular failure or damage 5 IF HP receives during the applicable warranty period notice of a defect in any product which is covered by HP s warranty HP shall either repair or replace the product at HP s option 6 IF HP is unable to repair or replace as applicable a defective product which is covered by HP s warranty HP shall within a reasonable time after being notified of the defect refund the purchase price for the product 7 HP shall have no obligation to repair replace or refund until t
51. e Information tab or by right clicking the myPrintMileage Agent icon in the Windows taskbar near the clock and selecting View my print usage On this website you will be able to see the following items The amount of ink you have used myPrintMileage forecasts how many ink cartridges you might use in one year Whether you use more black or color ink The average quantity of media you use per month for each media type Number of pages printed and the estimated number of pages you can print with the amount of ink remaining Using HP Instant Support 31 NOTE myPrintMileage Web pages are dynamically created Do not bookmark this page Instead open the Toolbox and on the Information tab click the myPrintMileage button You can enable and disable myPrintMileage at any time by right clicking the myPrintMileage Agent icon on the taskbar and clicking Enable or Disable Using the HP Inkjet Utility The HP Inkjet Utility contains tools to calibrate the printer clean the printheads print a test page print a configuration page for the printer and find website support information To display the HP Inkjet Utility 1 Double click the Macintosh HD icon on the desktop 2 Select Applications and select Utilities 3 Select HP Inkjet Utility Viewing the HP Inkjet Utility panels The following options are available on the HP Inkjet Utility Panel menu WOW Prints a sample page to view the print output quality Ink Le
52. e media width must match the page settings in your print settings Something on the page is missing or incorrect Check the margin settings Make sure that the margin settings for the document do not exceed the printable area of the printer See Setting minimum margins Check the color print settings Grayscale might be selected in the Print Settings dialog box 50 Maintaining and troubleshooting Placement of the text or graphics is wrong Check the page orientation setting The page orientation selected might not be correct for the document you are printing Make sure the media size and page orientation selected in the application match the settings in the Print Settings dialog box See Changing printer settings Check the paper size The Paper Size setting might not match the size of media you are using Select the correct paper size from the printer driver Some of the content might be missing or cut off if the document size is larger than the media loaded in the tray It the layout of the document you are trying to print will fit on a media size supported by the printer then load the correct media size Make sure to select the correct page orientation Alternatively select Emulate LaserJet Margins in the printer driver to scale the document to fit the media size currently selected Check the margin settings If the text or graphics are cut off at the edges of the page make sure that the margin settings for the docu
53. e print side up Press the resume button on the printer Using the printer Performing automatic duplexing When printing is complete on one side of the paper the printer holds the paper and pauses while the ink dries Once the ink is dry the paper is pulled back into the printer and the second side of the paper is printed When printing is complete the paper is dropped on to the output tray For more information on setting print options see Changing printer settings To perform automatic duplexing Windows 1 2 6 Click OK to close the dialog box 7 Click OK to print To perform automatic duplexing Mac OS 1 2 On the File menu click Print 3 On the Two Sided Printing panel select the Print Both Sides check box the binding orientation you On the Paper Type Quality panel select Automatic from the Source drop down menu Load the appropriate paper in Tray 1 On the File menu click Print and then click Properties The actual steps can vary this is the most common method On the Finishing tab select the Print on Both Sides check box Make sure that the Automatic check box is selected When duplexing the top margin might need to be increased slightly to make sure the pages align Select the Preserve Layout check box to reduce the margins so that the page prints on a single sheet Clear this check box if you prefer that the page print on more than one sheet with full margins Select or clear t
54. ector Power input Auto duplex unit BD WON Rear access panel 6 Getting started Connecting the printer Your printer supports local printing using a USB cable USB cables are sold separately To order see HP supplies and accessories You can share the printer in these ways You can use a simple form of networking known as locally shared networking if you connect the printer to a computer running Windows Using this method you can share the printer with other Windows users See Connecting directly using a USB cable Windows and Sharing the printer on a locally shared network Windows You can also use locally shared networking if you connect the printer to a computer running a Mac OS Using this method you can share the printer with other Mac OS users See Connecting directly using a USB cable Mac OS Connecting directly using a USB cable Windows In the Windows environment you can connect directly using a USB cable O o O O NOTE To use a USB cable to connect the printer to a computer running the Mac OS see Connecting directly using a USB cable Mac OS For Windows you can use a USB cable to connect the printer to the computer if the computer has a USB port and is running Microsoft Windows 98 Me 2000 or XP In most cases after you install the printer software and connect a printer to the computer you can install additional printers with USB cables without r
55. egarding the types and weights of media that each paper path can accept and the maximum capacity that each path can hold Tray Type Weight Tray 1 Paper 16 to 24 Ib 60 to 90 g m Transparencies or labels Envelopes 20 to 24 Ib 75 to 90 g m Cards Up to 110 Ib index 200 g m Optional Paper 16 to 24 Ib auto duplex unit 60 to 90 g m Cards Up to 90 lb index 160 g m Setting minimum margins The document margins must match or exceed these minimum margin settings in portrait orientation The illustration below shows which side of the paper and envelope corresponds to each margin Top Bottom Left Right Left Capacity Up to 150 sheets or 0 58 inch 15 mm stacked Up to 30 or 8 mm stacked Up to 22 or 15 mm stacked Up to 60 or 15 mm stacked I at a time 1 at a time A Top d O 0 D d Bottom AHT Right Selecting print media 15 Media Left margin Letter legal executive 0 25 inch banner letter 6 4 mm A4 A5 ISO B5 cards 0 13 inch banner A4 3 4 mm HP Greeting Card Envelope 0 12 inch 3 0 mm All other size envelopes 0 13 inch 3 4 mm Custom size media 0 12 inch 3 0 mm Photo 4 by 6 inches or 0 13 inch 101 6 by 152 4 mm with 3 4 mm tear off tab NOTE When you are using an optional auto duplex unit the minimum top and bottom margin must match or exceed 0 46 inch or 11 7 mm 16 Using the printer Right margin 0 25 inch 6 4
56. einstalling the printing software Computer connecting to a USB port Completing a software first installation Complete the setup using these instructions if you have not yet installed a USB cable not included To complete a software first installation 1 Close any running applications a Press CTRL ALT DELETE simultaneously on your computer keyboard and then click Task Manager b Close any applications that are running Do not close Systray or Explorer c When finished click the X in the upper right corner of the Task Manager to close it Connecting the printer 7 2 Insert the Starter CD into the CD drive The CD menu runs automatically It the CD menu does not run automatically click Start click Run and in the command line box type the letter of your computer s CD drive followed by AUTORUN for example type D AUTORUN On the CD menu click Install Printer Driver Choose the language you want and click OK Follow the instructions on the screen When prompted click Connected directly to this computer and then click Next For USB connection Click USB Cable and then click Next Follow the instructions on the screen to complete the installation ON A Ui B w When prompted connect the USB cable to the computer and the printer The Found New Hardware wizard appears on the computer screen and the printer icon is created in the Printers folder 10 To share the printer see Sharing the printer on a lo
57. ends of the USB cable are secure Check the printer setup Check that the ink cartridges and printheads are loaded correctly Make sure that all the tape has been removed from the printheads e Check that the top cover and printing supplies cover are closed Make sure media is loaded correctly in the tray and that the media is not jammed in the printer Check to make sure that your printer is selected as the current or default printer and that Pause Printing is not selected The default printer is the one that is used if you choose the Print command without first specifying which printer you want to use with an application The default printer should be the printer that you use most often It the printer selection is a problem open the Printers folder in Windows and set this printer as the default In the Mac OS set this printer as the default in the Chooser or the Print Center 48 Maintaining and troubleshooting All lights are blinking A non recoverable error has occurred For example the printhead carriage might be jammed Try turning the printer off and then on again It the printer does not recover unplug the printer from the power outlet and call HP Customer Support See Support and warranty Printer takes a long time to print Check your system configuration Make sure that your computer meets the minimum system requirements for the printer See System requirements Check your port setting The port setting confi
58. ening 27 ordering supplies from 63 Printer Services tab 30 Printer Status tab 29 tools for diagnostics 29 top cover 4 transparencies HP Premium InkJet Transparency Film 67 printing 26 tray capacities 5 tray capacity 12 clearing jams 44 duplexing from 21 feeding problems 55 illustration 4 inserting troubleshooting 55 loading media 17 printing cards and cards 25 printing custom size media 27 types of media supported 14 tray 2 capacity clearing jams 44 duplexing from 21 feeding problems 55 illustration 4 inserting troubleshooting 55 loading media 17 printing custom size media 27 types of media supported 4 weight specifications tray output clearing jams 44 illustration 4 troubleshooting 55 trays capacities 15 duplexing from 21 illustration 4 loading media 17 locking 32 types of media supported 4 trays input capacities 5 clearing jams 44 duplexing from 21 feeding problems 55 inserting troubleshooting 55 loading media 17 locking 32 printing cards and envelopes 25 printing custom size media 27 troubleshooting basics 46 blank pages 50 cables 46 color problems 53 cut off pages 50 feeding problems 55 ink smears 52 jams 44 layout 51 power 48 print quality 51 speed 49 trays 55 troubleshooting resources demo page 30 diagnostic page 47 HP Instant Support 3 30 31 HP support 30 light patterns on control panel 59 list of common printin
59. es work together to produce superb results that resolution alone cannot offer 92 Glossary 2005 Hewlett Packard Development Company L P www hp com support businessinkjet 1 O00 invent
60. escription 5 S service identification number locating 30 service providers obtaining information about 31 settings changing for Macintosh 20 changing for Windows 19 description 19 setup documentation printer 3 sharing printer Macintosh network 10 shopping website 63 size specifications media 13 printer slow printing troubleshooting 49 software compatibility 77 copying 2 installing other 2 installing with hardware first then software 8 installing with software first then hardware system requirements 8 uninstalling warranty 5 special media duplexing 21 printing on 25 specifications battery 82 media 13 printer speed of printer by model 4 by print mode 77 slow troubleshooting 49 Starter CD 3 status ink cartridges 3 monitoring remotely 33 printheads 37 supplies 5 29 through myPrintMileage 3 through Toolbox 29 stopping print jobs 2 storage specifications 78 supplies ordering online 31 63 part numbers 65 support resources 69 telephone 70 websites 32 69 system requirements 5 T technical support See support telephone support See support temperature specifications 78 test page printing 32 text troubleshooting 51 53 Textured Greeting Cards HP 67 thick paper See heavy media Toolbox aligning printheads from 41 calibrating color from 43 checking status of printheads from 37 cleaning printheads from 37 38 39 Information tab 30 installing 3 myPrintMileage 31 op
61. et 1000 from the printer list and then click Add A dot appears beside the printer name indicating that this printer is now the default printer 10 Close the Print Center or the Printer Setup Utility ON A U B w 11 To share the printer see USB printer sharing over an Ethernet network Mac OS USB printer sharing over an Ethernet network Mac OS Basic requirements for printer sharing in a Macintosh environment include the following The Macintosh computers must be communicating on the network using TCP IP and the Macintosh computers must have IP addresses AppleTalk is not supported The printer being shared must be connected to a built in USB port on the host Macintosh computer Both the host computer and the client computers that are using the shared printer must have printer sharing software installed and the printer driver or PPD for the printer that is installed You can run the Installer program to install the printer sharing software and associated Help files The client computers should have the appropriate HP printer drivers installed The client computers must be PowerMac computers To use a shared USB PostScript printer the client computers must have a USB port For more information about USB printer sharing see the support information available on the Apple website htip www apple com or the Mac Help on the computer Sharing among Macintosh computers Enable printer sharing on the computer that is
62. f necessary and then click OK Click Print ON o U h Using the printer Changing printer settings The printer driver stores the default print settings for most applications You need to change these settings when you print on media of different sizes or types You can change print settings for a single document from the application that the document was created in To change the default print settings for all documents you must open the printer driver from the Start menu Changing settings for Windows The printer driver stores the default print settings for most applications You need to change these settings when you print on media of different sizes or types You can change printer settings from an application or the printer driver Try to make changes from the application first Changes made to settings from an application always take precedence over changes made to settings from the printer driver It you want to change settings only for the jobs you are printing from the application that is currently open change the settings from the application After you close the application the printer settings return to the defaults configured in the printer driver If you want to set printing options for all jobs you print from all applications change the default settings in the printer driver To change settings from an application current jobs 1 With a document open on the File menu click Print and then click Setup or Pro
63. g problems and instructions for solving 30 myPrint Mileage 3 printer configuration page 4 Toolbox 3 T shirt Transfers HP Iron on 68 two sided printing See auto duplex unit duplexing typefaces included with printer 77 U uninstalling printing system software update notification for firmware 3 usage information average quantity of media used per month by type 31 number of pages printed 3 supplies 3 through myPrint Mileage 3 USB cable part number 64 connection procedure Mac OS 10 connection procedure Windows connector 6 USB port print servers See HP Jetdirect print servers V VCCI statement Japan 50 vents on printer 48 version of firmware locating 30 voltage requirements W warranty statement 5 Web Jetadmin HP 33 websites Energy Star 81 HP Instant Support 30 HP shopping 63 HP Web Jetadmin 33 Linux driver 2 myPrintMileage 3 ordering 63 printer information 3 printer usage information 30 supplies ordering 63 support 32 69 weight battery 82 weight specitications auto duplex unit 15 7 7 media media by tray 15 printer Windows cancelling printing 2 changing settings 19 system requirements 5 uninstalling printing system software USB connection wireless print servers See HP Jetdirect print servers Index 89 90 Index Glossary Booklet printing This option enables you to print two pages onto a single larger sheet of paper and reor
64. ght White Inkjet Paper HP 65 Brochure and Flyer Paper HP 66 buttons on control panel 5 buying supplies an accessories online 31 buying supplies and accessories online 31 63 C cables connections 6 parallel connection Windows regulatory compliance 79 troubleshooting 46 USB connection Mac OS 10 USB connection Windows calibrating color 30 43 printer 32 cancel button 5 21 cancelling print jobs capacities input trays 5 output tray 55 trays 15 cards HP Photo Greeting Cards 67 HP Textured Greeting Cards 67 printing 25 sizes supported 4 tray capacities 5 trays supporting 4 cardstock HP Premium Heavyweight Inkjet Paper 6 sizes supported 4 cartridges See ink cartridges 2 CD Starter 3 CFS in product 81 changed printheads 37 checking status of printheads 37 chlorofluorocarbons in product 8 CHM file requirements for viewing 8 cleaning printheads 30 32 37 39 clearing jams 44 clients connecting to printer 9 color calibrating 30 43 recommendation for printing mode 52 resolution in dpi 77 troubleshooting problems ColorFast Photo Paper HP 66 contigurations for printer 4 connections illustration 6 parallel 7 print servers 6 remote peripheral 33 USB Mac OS 10 USB Windows 7 connectivity 4 consumption ink 81 paper 81 power 6 consumption power control panel illustration 4 parts 5 covers printer supplies 4 top 4 custom size media printing 2
65. ght are on The Resume light is also on You must replace the printhead to continue printing To replace a printhead 1 Turn the printer power on and then lift the printing supplies cover 2 Lift to open the printhead latch 3 Lift up the handle of the printhead and use it to pull the printhead straight up and out of its slot 4 Remove the new printhead from its package and then remove the protective tape 5 Insert the printhead into its color coded slot Press down firmly on the printhead to ensure proper contact 6 Close the printhead latch Ensure it is in the lock position 7 Close the printing supplies cover 8 Wait while the printer initializes the printheads After initialization two alignment pages print 42 Maintaining and troubleshooting Calibrating color The printer automatically calibrates color when you change a printhead Calibrate color manually as described here when you are not satisfied with the appearance of the colors If you are running Windows calibrate color from the Toolbox If you are running the Mac OS calibrate color from the HP Inkjet Utility To calibrate color from the Toolbox 1 Click the Toolbox icon on your desktop to open the Toolbox 2 On the Printer Services tab click Calibrate Color and follow the directions To calibrate color from the HP Inkjet Utility 1 Open the HP Inkjet Utility and click Calibrate Color 2 Follow the instructions on the screen E D
66. guration in your system might not be set to ECP See the manual that came with your computer for information about how to change your port setting or contact your computer manufacturer Check the settings If the Type is set to Transparencies or if the AutoSelect Type setting determines that you are printing transparencies or if you chose Best mode then printing will take longer If you want these settings to be used wait for the printer to finish Otherwise change the settings in the driver and print again E D O c ES Maintainin troublesho Resolving printer problems 49 Resolving printing problems This section provides solutions to common printing problems A blank page printed Check that the tape is removed from the printheads Each new printhead is packaged with protective plastic film covering the ink nozzles Check each printhead and remove film if necessary Clean any excess adhesive from the contact area on the backs of the printheads with a clean lint free cloth Check for empty ink cartridges f you are printing black text and a blank page prints your black ink cartridge might be empty See Replacing ink cartridges Check the printer setup If the printer selection is a problem open the Printers folder in Windows and set this printer as the default In the Mac OS set this printer as the default in the Chooser or the Print Center Check that the media you are using is wide enough Th
67. he Flip Pages Up check box depending on which way you want the binding See the graphics in the printer driver for examples Load the appropriate paper in Tray 1 want select the desired icon L Q o D 22 Click Print to print the document Performing printer tasks 23 Printing photographs You can print photographs from your digital camera from a software application such as HP Photo Printing Software Use Best mode to print photographs In this mode printing takes longer and more memory is required from your computer Remove each sheet of media as it prints and set it aside to dry Allowing wet media to stack up can cause smearing To pan digital photographs Windows ON A Oo Sb Load the appropriate paper in Tray 1 Be sure to load the paper with the print side down On the File menu click Print and then click Properties The actual steps can vary this is the most common method On the Paper Quality tab select the paper type you are using from the Type is menu for example HP Premium Plus Photo Paper Under Print Quality click Best Select the paper size from the Size is menv Change any other print settings if necessary Click OK to close the dialog box Click OK to print To ai digital photographs Mac OS a OO A QON load the appropriate paper in Tray 1 Be sure to load the paper with the print side up Open the Paper Type Quality panel
68. he customer returns the defective product to HP 8 Any replacement product may be either new or like new provided that it has functionality at least equal to that of the product being replaced 9 HP products may contain remanufactured parts components or materials equivalent to new in performance 10 HP s Limited Warranty Statement is valid in any country region where the covered HP product is distributed by HP Contracts for additional warranty services such as on site service are available from any authorized HP service facility in countries regions where the product is distributed by HP or by an authorized importer Hewlett Packard limited warranty statement 75 Limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Limitations of liability 1 To the extent allowed by local law the remedies provided in this Warranty Statement are the customer s sole and exclusive remedies 2 TO THE EXTENT ALLOWED BY LOCAL LAW EXCEPT FOR THE OBLICATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE PO
69. he printer cannot work properly without the rear access panel or the optional auto duplex unit installed Make sure that all of the printheads and ink cartridges are installed Make sure the printheads and ink cartridges are installed properly The printer cannot work if they are not installed Make sure that you have removed the protective tape from the printheads Make sure that all of the printheads are in their correct color coded slot Make sure that all of the ink cartridges are in their correct color coded slot Make sure that all of the printheads and ink cartridges are firmly installed into their slots Press down firmly on each one to ensure proper contact Make sure that the printhead latch is closed properly Make sure that the printer is loaded with paper Make sure no lights are on or blinking except the Power light which should be on If any other lights are on see Printer lights reference to interpret the light pattern Make sure that the printer can print a printer configuration page Press and hold down the t power button While holding down the y power button press the xx cancel button one time Release the 5 power button The printer configuration page should print Make sure that any printer cable you are using is in good working order and that it is securely connected between the appropriate connector on the printer and the computer or a network connection Software installation
70. heads Check the graphics placement Use the zoom or print preview feature of your software to check for gaps in the placement of graphics on the page Lines or dots are missing from text or graphics Check the printheads The printheads or printhead contact pads might need cleaning See Maintaining ink cartridges and printheads 54 Maintaining and troubleshooting Resolving paper teed problems This section provides solutions to common paperfeed problems For information on resolving jams see Clearing jams Tray cannot be inserted e With the tray removed from the printer turn the printer off and then on again Reinsert the tray Make sure that the tray is aligned with the printer opening Another paper feed problem is occurring Media is not supported for the printer or tray Make sure that you are using media that is supported for the printer and for the tray being used See Printer specifications and Understanding specifications for supported media Media i is not picked up from Tray 1 Check that the guides are set to the correct marking in the trays for the size of paper you are loading Also make sure the guides are snug but not tight against the stack Make sure the media you are using is not curled Uncurl paper by bending it in the opposite direction of the curl Make sure that the tray has been pushed completely into the printer Media is not coming out correctly Ifthe output tray extensio
71. hielded data cable is required to comply with the Class B limits of Part 15 of the FCC Rules Pursuant to Part 15 21 of the FCC Rules any changes or modifications to this equipment not expressly approved by the Hewlett Packard Company may cause harmful interference and void the FCC authorization to operate this equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help FCC statement 79 EMI statement Korea APS At erm B 27171 0 7171
72. hone support numbers see http www hp com support em oO D 3 d em oO Oo Q Q 2 Y faa Country Region Telephone number Albania Algeria 213 17 63 80 Anguilla 1 800 7 11 2884 Antigua and Barbuda 1 800 711 2884 Argentina 0 800 555 5000 Capital Federal Buenos Aires 54 11 4708 1600 Aruba 800 8000 800 711 2884 Australia 03 8877 8000 Austria 08 1000 1000 Bahamas 1 800 711 2884 Bahrain 800 171 Barbados 1 800 711 2884 Belgium 078 600 600 Belize 811 800 711 2884 Bermuda 1 800 711 2884 Bolivia 0 800 100 293 Bosnia Hercogovina Brazil 0 800 709 775 Sao Paulo 55 1 1 4004 7751 British Virgin Islands 1 800 711 2884 Bulgaria Canada 1 800 HP INVENT 1 800 474 6836 Cayman Islands 1 800 711 2884 Chile 800 360 999 Santiago 562 361 1160 China 021 38814518 Colombia 01 8000 51 4746 8368 01 8000 51 HP INVENT Bogota 571 606 9191 Costa Rica 0800 01 1 1046 Croatia Cyprus 800 9 2649 Czech Republic 2 61 307 310 Denmark 70 11 77 00 Dominica 1 800 7 1 1 2884 Obtaining HP telephone support 71 Country Region Dominican Republic Telephone number 1 800 711 2884 Ecuador 1 999 119 800 711 2884 Andinatel 1 800 225 528 800 71 1 2884 Pacifitel Egypt 202 532 5222 El Salvador 800 6160 Estonia 6 813 823 Finland 0203 53232
73. ication of printer driver and firmware updates When a firmware or driver update for your printer is available a notification message will appear on the HP Instant Support homepage You can open the download site from the Web page Access to hp services From the website you can find out more about the support services available for your printer such as maintenance programs get information about service providers and also make online purchase of printer supplies and accessories NOTE HP Instant Support Web pages are created dynamically Bookmarking this site and opening the site using the bookmark will not display the current information Instead open the Toolbox and on the Information tab click the HP Instant Support button Using myPrintMileage myPrintMileage keeps track of your printer usage information to help you plan the purchase of consumables It consists of two parts myPrintMileage website myPrintMileage Agent This is a utility installed on your computer with the Toolbox The Agent is activated during installation of the printer software only if you choose to participate In order to use the myPrintMileage website and the myPrintMileage Agent you must have the following The Toolbox installed An Internet connection The printer connected en O 2 ra O O Oo op un You can visit the myPrintMileage website from the Toolbox by clicking the myPrintMileage button on th
74. inability program see http www hp com hpinto globalcitizenship environment index html Q D gt lt io 9 zm O D OZ O Reduction and elimination Paper use This product s two sided duplex printing and N up printing feature which allows you to print multiple pages of a document on one sheet of paper can reduce paper usage and the resulting demands on natural resources See this guide for more information about using these features Ink use This product s Draft mode uses less ink which might extend the life of the cartridges See the printer driver s online Help for more information Ozone depleting chemicals Ozone depleting chemicals such as CFCs have been eliminated from HP manufacturing processes Power consumption Power usage drops significantly while in PowerSave mode which saves natural resources and saves money without affecting the high performance of this product This product qualifies for ENERGY STAR version 3 0 which is a voluntary program to encourage the development of energy efficient office products ENERGY STAR is a U S registered service mark owned by the U S government As an ENERGY STAR Partner Hewlett Packard Company has determined this product meets ENERGY STAR guidelines for energy efficiency For more Groggy information see http www energystar gov Environmental sustainability program 81 Hazardous materials This HP product contains lea
75. lbox 29 Information tab The Information tab lets you register the printer check for a new printer driver view printer hardware and printhead health information and gain access to an online ink usage page for your printer It also gives you access to help information about using the printer troubleshooting and contacting HP This table describes the buttons in the Information tab and what you will find when you click each button Button What clicking the button does myPrintMileage Opens the myPrintMileage website and your printer usage information including printer usage patterns ink and media use Printer Hardware Opens a dialog box that shows the printer model firmware version and service identification number Printhead health Opens a dialog box that shows information about the condition of the printheads This information appears graphically and shows whether each printhead is in Good Fair or Bad condition HP Instant Support Opens the HP Instant Support website for support services and troubleshooting tips Register Your Printer Opens a dialog box that guides you through registering the printer online How Do I Opens a dialog box that shows a list of common printer tasks and provides help on common maintenance tasks Troubleshooting Opens a dialog box that shows a list of common printing problems and provides step by step instructions to help solve them Contact HP Opens a dialog box that shows how to contact HP
76. ment do not exceed the printable area of your printer See Setting minimum margins Check how the media is loaded Make sure that the width and length guides fit snugly against the left and bottom edges of the stack of media See Loading media It none of the above solutions worked the problem is likely caused by the inability of the application to interpret print settings properly Check the release notes for known software conflicts Otherwise check your application manual or call the software manufacturer for more specific help for this problem Poor print quality First try these general steps when you see poor print quality Check the printheads and ink cartridges Replace any clogged or worn printheads or low or empty ink cartridges See Maintaining ink cartridges and printheads Then try to print again Check the paper quality The paper might be too moist or too rough Make sure that the media you are using meets HP specifications See Selecting print media Then try to print again Check the rollers that are inside of the printer The rollers inside of the printer might be dirty causing lines or smudges to appear on your printout Turn off the printer unplug the power cord and clean the rollers inside of the printer with isopropyl alcohol on a lint free cloth Then try to print again Some printers might have a certain amount of aerosol on the inside wall after prolonged use This should not cause lines or smudges on print
77. mity liliis es 83 Index Glossary Contents Getting started Thank you for buying the printer This guide provides details about how to set up your printer how to perform simple printer tasks and how to resolve printer problems Finding other resources for product intormation You can obtain product information that is not included in this guide from the following resources Setup poster Provides illustrated setup information A printed version of this document is provided with the printer Also an electronic version is available as an Adobe Acrobat Portable Document Format PDF file on the Starter CD Getting started guide Includes information about setting up the printer and installing the software You probably referred to this guide when you set up the product D ES i 2 o ex O Online Help Includes overview information about and procedures performed using the printer software Starter CD Includes the printer driver Toolbox Installer Customization utility electronic copies of this user s guide release notes and ordering information Toolbox Contains how to and troubleshooting instructions and provides information about printhead health If you choose to install the Toolbox a Toolbox taskbar icon appears when the Toolbox is running Toolbox is available for Microsoff Windows users only HP Instant Support A Web based tool that provides product specific services troubleshoo
78. mm 0 13 inch 3 4 mm 0 13 inch 3 4 mm 0 13 inch 3 4 mm 0 12 inch 3 0 mm 0 13 inch 3 4 mm Top margin 0 12 inch 3 0 mm 0 12 inch 3 0 mm 0 50 inch 12 7 mm 0 50 inch 12 7 mm 0 12 inch 3 0 mm 0 12 inch 3 0 mm Bottom margin 0 50 inch 12 7 mm 0 50 inch 12 7 mm 0 50 inch 12 7 mm 0 50 inch 12 7 mm 0 50 inch 12 7 mm 0 12 inch 3 0 mm Loading media This section contains instructions for loading media into Tray 1 To load Tray 1 1 Pull the tray out of the printer by grasping under the front of the tray 2 Raise the output tray 3 If the media is too long move the latch on the front of the tray to the right and lower the front of the tray Letter A4 Legal 4 Press the button of the media width guide and slide the guide to the left Press the button of the media length guide and slide the guide towards you lt Q rem 97 0 O 72 5 Insert the media print side down along the right of the tray Make sure the stack of media aligns with the right and back edges of the tray and does not spill over the edges 6 Press the buttons of the media guides and slide the guides to the edges of the loaded media If you have raised the output tray lower it to its original position 7 Gently reinsert the tray into the printer CAUTION If you have loaded legal size or longer media keep the front of the tray lowered Dam
79. ms Otherwise if the printer is not working properly or if the print quality is not what you expect try the following steps first e Check that the power cord is securely connected to the printer and plugged into a live electrical outlet e Check that the Power green light is on and not blinking When the printer is first turned on it takes approximately 45 seconds to warm up e Check that no other lights on the control panel are on or blinking If lights are on or blinking see Printer lights reference e Check that you can print a printer configuration page See Printing a configuration page Check that the USB cable between the printer and the computer is connected Check that no error messages appear on the computer screen e Check that you do not have too many programs open when your are trying to perform a task Close programs that are not in use or restart the computer before attempting the task again After you have tried these steps see the following sections for information about more specific problems e Resolving printer problems e Resolving printing problems includes print quality issues e Resolving paper feed problems including skewing It none of these suggestions solve the problem see Support and warranty NOTE For more information about how to troubleshoot Macintosh printing problems see the Mac Readme file on the Starter CD 46 Maintaining and troubleshooting Printing a configuration page
80. n is not extended output pages will fall off the printer Make sure that output tray extension is extended Remove excess media from the output tray The output tray is designed to hold a maximum of 100 sheets at a time Pages are skewing Make sure that media loaded in Tray 1 is aligned to the right and front guides Multiple pages are being picked up Make sure that the stack of paper has been aligned with the right and front guides Make sure that the tray has not been overloaded with paper When you load paper avoid fanning the stack Fanning paper can cause static electricity to build up and intensify multiple pick problems When you reinsert a tray in the printer make sure that you insert it gently Forceful insertion with a full stack of paper can cause sheets to slide up within the printer causing the printer to jam or pick multiple sheets at one time E D O c ES Maintainin troublesho Resolving paper feed problems 55 Troubleshooting installation issues If you had trouble installing the printer check these items Hardware installation issues Make sure the power supply cord is connected securely to the printer Make sure that the power cord is connect securely between the power supply and a working power outlet Make sure that all packing tape has been removed from the outside and inside the printer Make sure that the rear access panel or the optional auto duplex unit has been installed T
81. n replace any low or empty ink cartridges See Replacing ink cartridges Check the printheads Whenever print quality noticeably decreases it is a good idea to clean the printheads To clean the printheads open the Toolbox click the Printer Services tab and then click Clean Printheads For Macintosh use the control panel See Maintaining ink cartridges and printheads E O DO Maintainin troublesho Resolving printing problems 53 Printout shows bleeding colors Check the print settings Some media type settings such as Transparency Films and Photo Papers and print quality settings such as Best require more ink than others Choose different print settings in the Print Settings dialog box Also make sure that you have selected the correct media type in the Print Settings dialog box Check the ink cartridges Make sure that the ink cartridges have not been tampered with Refilling processes and the use of incompatible inks can disrupt the intricate printing system and result in reduced print quality and damage to the printer HP does not guarantee or support refilled ink cartridges For ordering HP supplies and accessories see HP supplies and accessories Colors do not line up properly Check the printheads The printheads on your printer are automatically aligned when a printhead is replaced However you might notice print quality improvement by performing the alignment procedure yourself See Aligning the print
82. ob processes and wait again When the printer returns to the Ready state resend the job If prompted at the computer to retry the job click Cancel Ink is smearing Ch Ch eck the print mode When you print documents that use a lot of ink you must allow the document more time to dry before handling it This is especially true for transparencies Select Best mode in the printer driver and increase the ink drying time from Advanced Features in the printer driver Under Advanced Features is an Ink Volume slider that you can use in conjunction with drying time to decrease ink saturation However note that decreasing ink saturation might give printouts a washed out quality Color documents that have rich blended colors can wrinkle or smear when printed using Best mode Try using the Normal Fast Normal or Draft mode to reduce ink or use HP Premium Paper designed for printing vivid color documents eck the media type Some types of media do not accept ink well which causes the ink to dry more slowly and results in smearing See Selecting print media Maintaining and troubleshooting Ink is not filling the text or graphics completely Check the ink cartridges Try removing and then reinstalling the ink cartridges and make sure to snap them firmly into place Your ink cartridge might be out of ink Replace the empty ink cartridge See Replacing ink cartridges Check the media type Some media types are not suitable for use
83. ou can cancel a print job in these ways Printing on both sides duplexing You can print on both sides of a sheet of paper automatically using an optional auto duplex unit This is called automatic duplexing To print on both sides of a page you must specify duplex options in your application or in the printer driver Guidelines for printing on both sides of a page When printing on both sides of the page using the optional auto duplex unit use the following guidelines Press the X cancel button on the printer Pressing the X cancel button clears the job that the printer is currently processing It does not affect jobs waiting to be processed For Windows double click the printer icon that appears in the lower right corner of the computer screen Select the document you want to cancel On the Document menu click Cancel For the Mac OS click the Print Center icon or the Printer Setup Utility icon In the Printer List dialog box double click the printer icon In the HP Business Inkjet 1000 dialog box select the print job and click Delete 0 c OQ O op 72 The auto duplex unit supports the following paper sizes letter legal executive A4 and ISO B5 It does not support smaller sizes or custom sizes Minimum width 3 inches 100 mm Maximum width 8 5 inches 216 mm Minimum length 5 inches 148 mm Maximum length 11 7 inches 292 mm To print on both sides of paper make the selection f
84. outs E O DO Maintainin troublesho Resolving printing problems 51 52 See the next sections for more specific problems Meaningless characters print Ink is smearing Ink is not filling the text or graphics completely Output is faded or dull colored Colors are printing as black and white Wrong colors are printing Printout shows bleeding colors Colors do not line up properly Lines or dots are missing from text or graphics Meaningless characters print Check the cable connection Ch A common cause for meaningless characters is a poor cable connection between the printer and computer Make sure that the cable connection at both ends is good and that the cable is securely fastened If you are using a USB cable and the problem persists after you have checked the connection turn off the printer and disconnect the cable from the printer Turn the printer back on without the connection in place When the Power light is on and not flashing reconnect the cable eck the document file Occasionally a document file is damaged If you can print other documents from the same application try to print using a backup copy of your document if available Cancel the job After an interruption has occurred to a job that is printing the printer might not recognize the rest of the job Cancel the current job and wait for the printer to return to the Ready state If the printer does not return to the Ready state cancel all j
85. ovides information about maintaining the printer and troubleshooting common printer problems such as paper jams and poor quality printing f you know you need to replace an ink cartridge or printhead or clean the printheads see Maintaining ink cartridges and printheads f you know that the colors do not appear as they should see Calibrating color f you need to clear a jam see Clearing jams f you have any other usage problem see Starting troubleshooting f you had trouble installing the printer see Troubleshooting installation issues Maintaining ink cartridges and printheads The ink cartridges should not require maintenance except for replacing them when the ink runs out The printheads require very little maintenance Replacing ink cartridges CAUTION The ink in HP ink cartridges has been formulated to ensure superior print quality and compatibility with your printer Damage to the printer that results from modifying or refilling the ink cartridges or from using non HP ink cartridges is not covered under the warranty You do not have to replace all four ink cartridges when one runs out Only replace the ink cartridge for the color that is low or out You can check the ink levels from the Toolbox You can also check the printer control panel to see if an ink cartridge is low as shown here The ink cartridge is low on ink when the Ink Cartridge light blinks and one or more of the color indicator lights
86. perties 2 Change the settings and click OK Print or a similar command To change default settings all future jobs 1 Open the printer driver in one of these ways For Windows 98 Windows Me and Windows 2000 From the Windows desktop click Start point to Settings and then click Printers L rem Q o ep 22 For Windows XP Click Start point to Settings and then click Printers and Faxes 2 Right click the printer icon and then choose one of these options For Windows 98 and Windows Me Click Properties e For Windows 2000 and Windows XP Click Printing Preferences or Properties 3 Change any settings and click OK The settings you chose will apply to all documents printed from all applications You can override these settings from the printer driver just for the job you are currently printing See To change settings from an application current jobs NOTE For additional information go to http www hp com support businessinkjet 1000 Changing printer settings 19 To set the default media type NOTE Use this procedure to set the default media type to Automatic 1 2 Gain access to the default printer settings as described above On the Paper or Paper Quality tab select Automatic in the Type is box and click OK For best printing results still select the type of media you are using each time you print a document Changing settings for the Mac OS You can change printer set
87. remium Plus Inkjet Transparency Film HP 67 Premium Plus Photo Paper HP 65 print cartridges See ink cartridges print jobs cancelling 5 21 resuming 5 print media See media print quality troubleshooting 5 print speed by model 4 by print mode 77 slow troubleshooting 49 printer configuration page printing 4 printer drivers AutoCAD 12 checking for updated 30 copying 2 firmware update notification 3 Linux 2 PCLS 18 4 settings 19 system requirements 8 warranty 5 printer languages 77 Printer Services tab Toolbox 30 printer specifications 77 Printer Status tab Toolbox 29 printheads aligning 30 41 checking status 37 cleaning 30 32 37 39 illustration 5 latch 5 light patterns on control panel 61 62 part numbers 65 replacing 42 status 3 29 printing supplies area in printer 5 cover 4 88 Index lights 5 ordering online 31 63 purchasing supplies and accessories online 31 63 Q quality troubleshooting 5 R RAM included with printer 77 Rear access panel illustration 6 recycling 82 refilled ink cartridges 61 registering printer 30 regulatory information 79 regulatory model number 30 relative humidity specifications 78 release notes 3 remote installation and management of peripherals 33 replacing ink cartridges 35 printheads 42 supplies part numbers for 65 requirements for installation 78 resolution in dpi 77 resume button 5 resume light blinking 60 61 62 illustration and d
88. rint media 13 Understanding specifications for supported media This section provides information regarding the sizes types and weights of media that the printer supports Understanding supported sizes The following table provides detailed information about the sizes and types of media you can use with each paper path For information about media types that each paper path supports see Loading media Media size Tray 1 Optional auto duplex unit U S Letter 216 by 279 mm 8 5 by 11 inches v U S Legal 216 by 356 mm 8 5 by 14 inches A4 210 by 297 mm 8 3 by 11 7 inches Executive 184 by 267 mm 7 3 by 10 5 inches ISO B5 176 by 250 mm 6 9 by 9 9 inches A5 148 by 210 mm 5 8 by 8 3 inches Envelope U S 10 105 by 241 mm 4 12 by 9 5 inches Envelope DL 200 by 110 mm 8 66 by 4 33 inches Envelope C6 114 by 162 mm 4 49 by 6 38 inches A2 111 by 146 mm 4 37 by 5 75 inches Index card 76 2 by 127 mm 3 by 5 inches Index card 102 by 152 mm 4 by 6 inches Index card 127 by 203 mm 5 by 8 inches ISO A6 card 105 by 149 mm 4 13 by 5 83 inches LINEN YSN Banner paper up to 216 mm wide and 594 4 cm long up to 8 5 inches wide and 234 inches long Custom size media between 76 2 to 216 mm wide and 127 to 356 mm long 3 to 8 5 inches wide and 5 to 14 inches long SI N SIN NISI S SI S SIN NIS IS 14 Using the printer Understanding supported media types and weights This table provides information r
89. rom the application or printer driver See Performing automatic duplexing The minimum top margin should be at least 0 5 inch 12 mm Do not print on both sides of transparencies banner media envelopes plain premium inkjet paper photo paper brochure paper glossy media or paper lighter than 16 Ib bond 60 g m or heavier than 24 Ib bond 90 g m Jams might occur with these types of media Several kinds of paper require a specific orientation when you print on both sides of a page such as letterhead preprinted paper and paper with watermarks and prepunched holes The auto duplex unit prints the second side of paper first For Tray 1 load the paper with the front side facing down Performing printer tasks 21 Performing manual duplexing If you want you can duplex manually If you have installed an optional auto duplex unit leave it in place You will choose manual duplexing in the printer driver To perform manual duplexing Windows l 2 Load the appropriate paper in Tray 1 On the File menu click Print and then click Properties The actual steps can vary this is the most common method 3 On the Basics tab select Back to Front under Page Order 4 On the Finishing tab select the Print on Both Sides check box Make sure that the Automatic check box is cleared When duplexing the top margin might need to be increased slightly to make sure pages align Select the Preserve Layout check box to reduce
90. s Edd da 25 Printing on transparencies ae en are oca nn RR CIUS CR ee Now ce ne 26 Printing on custom size media ean virtutes gore qud Figur pau ees 2a yeas ooo as beac EE 27 Using diagnostic tools Using the Toolbox cn ee uve Sube e de re pP ee Dr ae m eque VEU vox ace ur foa ae d 29 Prinier Sialus tab 2 ccat eae aces ed obo Beeches em hapdhas Eira eoeeands bun Weed ae 29 Irun M L v T 7 7 O 30 Printer Services 100 ei cant vmdore ORS Gea eee se be Gee Obed soe ed oon REE e a a Bee Gnas 30 Using HP Instant SUPPO 40080062044 ae aan Arena ereignete eier 31 Using myPrintMileage 31 Using the HP Inkjet LOL AP TCTC 32 Using HP Web Jetadmin 2 33 Maintaining and troubleshooting Maintaining ink cartridges and printheads 35 Replacing Ink RES 14 LEO 0 ER ea SR EU cess oa re eeu 35 Checking the prine dBlse aue non ae de PESE EROR S P PEE 37 Cleaning ine OL 1 LATE L0 4 20 ne a ae a we an es where 37 Contents BL 2 O O 2 Cleaning the prininedd COHIGEISa s uo on do ine 39 Aligning the priniheads naar Yee ne En ee Aa ae nee 4 Replacing Ehe DEIRITIBOOS sce en ee a ARP EST ne en a d dE mE re er ae 42 Calibralin amp COO so was oer ea ee ee een UMEEESSQENI RSE
91. s the most common method go Q o O 22 On the Paper Quality tab select the media type from the Type is box Click the Custom button under the Size is box Enter the dimensions of the paper in the Custom Paper Size dialog box and then click OK Change any other print settings if necessary and then click OK AU WN Send your job to print Printing on special media 27 To print custom size media Mac OS 1 On the File menu click Page Setup 2 In the Settings pull down menu click Custom Paper Size 3 Click New 4 In the Name box type a name for this custom page size 5 In the Width and Height boxes type the dimensions and set the margins and then click Save 6 In the Settings pull down menu click Page Attributes 7 In the Paper Size pull down menu select the custom paper size that you created 8 Click OK 9 On the File menu click Print 10 Change any other settings if necessary 11 Print the document 28 Using the printer 3 Using diagnostic tools HP provides several sources of help for you when you need information about the printer or when you need help solving a printer problem Using the Toolbox The Toolbox which is available only to Windows users provides status and maintenance information about your printer It also gives you step by step quidance for basic printing tasks and provides help solving printer problems After installing your printer
92. t businessinkjet 1000 Toolbox 69 Obtaining HP telephone support During the warranty period you may obtain assistance from the HP Customer Care Center Before you call To assist our Customer Care Center representatives to serve you better prepare the following information before calling 70 l U A C N Print the printer configuration page See Printing a configuration page for instructions on how to print this page If the printer does not print get the following information ready a model number and serial number Check the back of the printer b printer model Check the operating system that you are using such as Windows 98 SE If the printer is connected to the network check the network operating system such as Windows XP Note how the printer is connected to your system such as USB or network Obtain the printer driver and version number of the printer software such as HP Business Inkjet 1000 Series Version 2 325 0 0 To find the printer driver version number open the printer settings or properties dialog box and click the HP logo in the dialog box I you have a problem printing from a particular application note the application and version number Support and warranty Telephone support numbers In many location HP provides toll free telephone support during the warranty period However some of the support numbers listed below may not be toll free For the most current list of telep
93. te and then turn on the printer again If the printer error has cleared send the job again f these measures do not work see Support and warranty A HP supplies and accessories You can order HP supplies and accessories from the HP website Visit HPshopping com www hpshopping com for more information You can also order printing supplies using the Toolbox 5 O Uu 2 EO OQ o OW as lt V ges O o N 0b U U e Ordering printing supplies through the Toolbox The three requirements to use this features are listed here The Toolbox must be installed on your computer supported for Windows only The printer must be connected to your computer using a USB cable You must have access to the Internet To order printing supplies through the Toolbox 1 In the status area of the Windows taskbar near the clock double click the Toolbox icon 2 On the Printer Status tab click Order Supplies Your default browser opens and displays a website from which you can purchase printing supplies 3 Follow the instructions on the website to select and order printing supplies Ordering printing supplies through the Toolbox 63 Finding accessory part numbers You can order the following accessories for HP Business Inkjet 1000 series printers Two sided printing accessory duplex unit Two sided printing accessory duplex unit CBOO5A USB cable HP USB A B 2 meter C6518A HP
94. ter is out of paper Resume light blinks Load paper and then press the resume button The printer is in manual duplex mode It is waiting for the ink to dry so the pages can be flipped over and reloaded Reload the stack into the printer and press the 3 resume button The printer is pausing for the ink to dry Wait for the ink to dry The Resume light will stop blinking The printer has printed a banner and the banner needs to be removed from the printer Press the resume button to remove the banner from the printer The rear access panel or the optional auto duplex unit is not installed The printer cannot print without it installed Install the rear access panel or the optional auto duplex unit and then press the 3 resume button The Power light and Resume Print media is jammed in the printer light blink Press the GJ resume button to eject the jammed media Remove all media from the output tray Open the top cover to locate the jam After clearing the jam press the resume button to continue the print job The Power light blinks and the One or more covers on the printer Resume light is on are open Close any open covers Make sure the auto duplex unit is properly installed A printer error has occurred Turn the printer off and then on again The Power light blinks and The printhead latch is not secured the Printhead and Resume light are on Open the
95. the margins so that the page prints on a single sheet Clear this check box if you prefer that the page print on more than one sheet with full margins Select or clear the Flip Pages Up check box depending on which way you want the binding See the graphics in the printer driver for examples 7 Click OK to close the dialog box 8 Click OK to print 9 Depending on your type of printer connection do one of the following steps For directly connected printers After the first side prints a dialog box appears on your computer Follow the instructions on the screen for reloading the job and then click Continue e For network connected printers When the first side of the job has printed the Resume light blinks It the Toolbox is installed the Toolbox shows a dialog box to show you how to reload the job 10 Press the 3 resume button on the printer For more information on setting print options see Chonging printer settings To manual duplexing Mac OS 22 load the appropriate paper in Tray 1 2 On the File menu click Print 3 On the Two Sided Printing panel select the Print Both Sides check box the binding orientation you want select the desired icon On the Paper Type Quality panel select Manual from the Source drop down menu 5 Click Print to print the document 6 When the first side of the job has printed the Resume light blinks Reload the job into the tray Be sure to load the paper with th
96. ting tips and information about your printer s ink and media usage This e service can be opened from the Toolbox HP Instant Support is available for Windows users only HP Inkjet Utility The HP Inkjet Utility contains tools to calibrate the printer clean the printheads print a test page and find website support information The HP Inkjet Utility is available for Mac OS users only World Wide Web The following websites contain information about the printer http www hp com support businessinkjet 1000 http www hp com Network operating system NOS and operating system OS manuals These manuals came with your computer or your NOS They describe the basic network printing common to all network printers Finding other resources for product information 3 Learning about printer configurations This printer is a four color Inkjet printer that prints up to 23 pages per minute ppm in monochrome black and white and 18 ppm in color in Draft mode The printer includes these features Paper handling This model includes a standard input tray Tray 1 that holds up to 150 sheets Connectivity This model includes a USB connector You can add an optional auto duplex unit for printing two sided documents which saves money and paper You can also add an optional print server which allows you to share the printer on a network Understanding the printer parts and functions Front view 1 Paper guides 2 Output
97. tings from the Page Setup and Print dialog boxes in the Mac OS You can also select the default printer The default printer is the one that is used if you choose the Print command without first specifying which printer you want to use with an application The default printer should be the printer that you use most often NOTE For more information about using the Mac OS to change printer settings see the Mac Help on your computer To change page setup settings 1 y 3 Open the document you want to print On the File menu click Page Setup On the Format for drop down menu select the printer for which you want to format the document and then change the desired settings such as selecting the media size and setting custom page sizes On the Paper Size drop down menu select the media size on which you want to print 5 Click OK To change print settings l Open the document you want to print 2 On the File menu click Print 3 4 On the Paper Type Quality panel select the media source or the media type on which you want On the Copies amp Pages panel click All to print 5 Change any other settings you want such as choosing a print quality mode Click Print 20 Using the printer Performing printer tasks In this section you can find information about how to send documents to print how to print on special media and how to print on media of user defined size Canceling a print job Y
98. tray 3 Control panel See Control panel parts 4 Top cover 5 Printing supplies cover See Printing supplies area 6 Tray 1 This tray holds 150 sheets 7 Tray extension latch Use this latch to extend the tray to accomodate legal size media 4 Getting started Printing supplies area 2 Printheads Each printhead must be placed in its color coded slot Printhead latch The printhead latch provides access for installing or removing printheads from their color coded slots O e es 2 o ie D O 3 Ink cartridges Each ink cartridge must be placed in its color coded slot Control panel parts b power button 2 Power light green 3 Printing supplies lights Indicate the status of ink cartridges and printheads a Printhead light b Ink Cartridge light c color indicator lights See Printer lights reference X cancel button Cancels the current print job resume button 6 Resume light This light blinks in these situations when there is a media jam when the printer is out of paper while a printed page is drying while the printer is printing a manual duplex job and waiting for the job to be turned It the printed page is drying then wait for the printer to finish and the light will turn off Otherwise resolve the problem and press the resume button if the light does not turn off Understanding the printer parts and functions 5 Back view USB conn
99. tridges or from using non HP ink cartridges is not covered under the warranty If you thought that this ink cartridge was an HP ink cartridge return it to the place where you purchased it Buy and install an HP ink cartridge f you choose to use a non HP ink cartridge press and hold down the 5 power button and press the resume button three times Release the 5 power button All lights except the Power light go off Damage that results to the printer from using this cartridge is not covered under the warranty The Printhead light and a color The printer detects a faulty printhead indicator light are on Replace the printhead indicated The Ink Cartridge light and a The printer detects a faulty ink cartridge color indicator light are on Replace the ink cartridge indicated 61 Light pattern 62 Printer lights reference Light description Explanation and recommended action The Printhead light and a color The printer detects a faulty ink cartridge indicator light blink alternately and a faulty printhead with an Ink Cartridge light and a color indicator light The Resume light is on Replace the applicable printheads and ink cartridges The Power light Printhead Multiple printer errors have occurred light Ink Cartridge light and Resume light all blink Turn the printer off and then on again If the printer still shows an error turn the print off and unplug it Wait a minu
100. tware from the Starter CD When prompted select Connected via the network and then select Client Setup for client server printing Browse to the printer on the network and drag the printer to your Printers folder Add the printer and install the software from the INF file that has been saved to a location on your network Ask the network administrator where the INF file is located On the Starter CD the INF files are stored in folders using the following format CD NSetupNDriversNPCL3N operating system N language For example if your CD drive letter is D then D NSetupNDriversNPCL3NWin2k XPNEnglish would contain the English Windows 2000 PCL 3 INF file Connecting the printer 9 Connecting directly using a USB cable Mac OS Install the software first and then connect the printer to the computer You can share the printer with other Mac OS users when you are finished if you want To connect using a USB cable 1 Insert the Starter CD into the CD ROM drive 2 Double dick the CD icon on the desktop and then double click the Setup icon rer Locate the installer in the Installer folder on the Starter CD Click Install Driver Follow the instructions on the screen Connect the cable between the connectors on the computer and the printer Open the Print Center or the Printer Setup Utility which is located in the Applications Utilities folder Click Add Select USB from the menu Select HP Business Inkj
101. ty troubleshooting 5 output tray clearing jams 44 illustration 4 troubleshooting 55 overhead transparencies See transparencies overheating of printer 48 overview of printer 4 ozone depleting chemicals in product 81 P pages per minute ppm 4 pages per month 77 paper average quantity used per month by type 3 clearing jams 44 custom size 7 duplexing 21 HP part numbers 65 loading 17 locking trays 32 minimum margins 5 recommended weights 77 sizes supported 77 special 25 specifications 3 tray capacities 5 types supported 77 paper guides on printer 4 paper output tray See output tray paper trays See tray 1 tray 2 tray output trays trays input parallel port connecting to print servers See HP Jetdirect print servers part numbers accessories 04 supplies 65 parts control panel 5 printer 4 PCL 3 printer driver 18 77 PCL languages included with printer 77 phone support See support Photo Greeting Cards HP 67 Photo Paper HP 65 66 Photo Quality Inkjet Paper HP 66 photographs printing 24 ports parallel 7 settings 49 USB PostScript 3 software RIP 77 Index 87 power consumption input connection 6 light and button 5 light patterns on control panel 60 62 requirements troubleshooting 48 power cord statement 80 ppm pages per minute 4 Premium Inkjet Paper HP 67 Premium Inkjet Transparency Film 67 Premium Paper PH 6 premium papers HP 65 Premium Photo Paper HP 66 P
102. utlet is grounded check with a qualified electrician Observe all warnings and instructions marked on the product Unplug this product from wall outlets before cleaning Do not install or use this product near water or when you are wet Install the product securely on a stable surface Install the product in a protected location where no one can step on or trip over the line cord and the line cord cannot be damaged If the product does not operate normally see Maintaining and troubleshooting von 9 5 o There are no userserviceable parts inside Refer servicing to qualified service personnel Contents Getting started Finding other resources for product information 3 Learning about printer configurations zum ara S 9T ERE ET ES SR essen een 4 Understanding the printer parts and functions 4 Cenneciing ihe O ue oar anne E RS ESI REP RIP Nd PE ud EE Ex PIENE TIT SES 7 Connecting directly using a USB cable Windows 7 Sharing the printer on a locally shared network Windows 1 9 Connecting directly using a USB cable Mae OS a sacs duces RR E SERRE RR 9 8 die dd 10 USB printer sharing over an Ethernet network Mac OS 10 Uninstalling the printing system software 11 Uninstalling software for Windows
103. vel Displays ink levels in the ink cartridges Test Prints a test page and a configuration page Clean Cleans the printheads Calibrate Aligns the printheads Calibrate Color Adjusts color to correct problems with tint Support Provides access to the HP website where you can find support for the printer and information about HP products and supplies Register Accesses the HP website to register the printer 32 Using diagnostic tools Using HP Web Jetadmin HP Web Jetadmin is a Web based system administration tool that allows remote installation and management of networked peripherals from a Web browser It enables network administrators to configure network printers manage printer features and monitor printer status including levels for printer supplies NOTE HP Web Jetadmin is only available if the printer is connected to a network using an optional HP Jetdirect print server For ordering information see HP Jetdirect print servers HP Web Jetadmin supports IP based networks only This browser based software can be installed and hosted on one of the following supported platforms Windows NT 4 0 2000 or XP Red Hat Linux SuSE Linux To download HP Web Jetadmin software and for the latest information go to http www hp com go webjetadmin en O 2 ra O O Oo O un Using HP Web Jetadmin 33 34 Using diagnostic tools 4 Maintaining and troubleshooting This section pr
104. ver card is a piece of hardware that can be connected to a printer or other device either internally or externally The print server allows the printer to communicate with the computers on a network This type of print server should not be confused with a computer acting as a server or print server The computer acting as a print server runs the software that the printer needs to operate Printer driver A printer driver or PPD on a Macintosh is the software on a computer that allows the computer to communicate with the printer Use the printer driver to set printing options such as setting the type of paper you are using or selecting the print quality Glossary 91 Printheads Printheads transfer ink from ink cartridges onto the paper or other print media There is one printhead for each color of ink cartridge Each printhead must be inserted firmly into its color coded slot in order for the printer to work Printheads work with Ink cartridges Quick Sets Quick Sets allow you to save the current printer driver settings such as page orientation print on both sides paper source for reuse Quick sets can be selected and saved from most tabs in the printer driver They are useful for projects that you print often that need the same settings each time For more information see the printer driver Help Resolution Resolution is a measure of the quality of the image you are printing In HP printers the resolution and printing technologi
105. xe file located in the Utils Scrubber Win9x_Me folder For Windows 2000 and Windows XP use the scrub2k exe file located in the Utils Scrubber Win2k_XP folder Uninstalling sottware for the Mac OS 1 Restart the computer NOTE If you do not restart the computer before you uninstall the software some files are not removed from your computer when you run the Uninstall option Uu ROOM Insert the Starter CD into the CD ROM drive Double click the CD icon on the desktop Double click the installer icon and follow the instructions on the screen When the Main Installation dialog box appears select Uninstall from the drop down list located in the upper left part of the dialog box Follow the instructions on the screen to remove the printer software Uninstalling the printing system software 11 Making copies of the software The Starter CD contains a utility that lets you copy the printer software on to disks or to create custom installations which is a task usually performed by system administrators When you run the Installer select Customization Utility to copy disks You can also use this utility to copy the printer software to your hard drive or to a network drive After the files are copied to another location you can install the printer software from that location Installing other software The following drivers and optional software are also available for installation on the printer HP Web Jeta
106. ypes of office paper and with 25 percent cotton bond paper It is best to test a variety of print media types before buying large quantities Find a media type that works well and is easy to purchase NOTE Use HP media for optimum print quality These print media types are specifically designed to work well with the printer For ordering information and part numbers see HP supplies and accessories For the best results observe the following guidelines Always use paper that conforms to the printer specifications For a list of supported media see Understanding supported sizes and Understanding supported media types and weights Load only one paper type at a time into a tray L u Q o ep o n Tray 1 load media print side down with the right edge of the media aligned against the right edge and front guide of the tray See loading media Load no more than 150 sheets of media into Troy 1 Do not use media that is damaged curled or wrinkled Do not use paper with cutouts or perforations or paper that is heavily textured or embossed These types of media can cause jams and other problems Do not use paper that is too lightweight or stretches easily These types of paper can feed improperly or jam See Understanding specifications for supported media Do not use multipart forms Paper that is heavily textured or does not accept ink well can cause poorly filled graphics or text Selecting p

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