HP 4515 Series User's Manual
Contents
1. 1 Turn the product power off and then on 2 When XXX MB appears on the display press and hold down the OK button until all three display lights flash once and then remain on This might take up to 10 seconds 3 Release the OK button and press the up arrow to scroll to NEW MAINTENANCE KIT 4 Press OK to reset the maintenance kit counter Here are a few key differences between this model and the 42XX 43XX series which it replaces e The new series has no swing plate assembly e There are 3 motors a drum drive motor main drive motor and fuser motor e The Tray 1 pick up uses 3 rollers pick up feed separation instead of a pick up roller separation pad PARTS eo NOW KEEPING BUSINESS PRINTING 9 Tora We re eager to answer your questions provide the information you re looking for and hear your comments on how we re doing General 800 886 6688 Sales partsnow com The Now Team 800 886 6688 ext 4100 nowteam partsnow com Technical Support 800 886 6688 ext 1523 tsupport partsnow com Training 800 886 6688 ext 1126 training partsnow com Managed Print Solutions 600 886 6688 ext 1127 mps partsnow com Core Buy Back cores partsnow com Canada Sales 877 246 2133 ext 1362 canadasales partsnow com US Headquarters Canada Parts Now Parts Now Canada 3150 Pleasant View Road 32 Richelieu Middleton WI 53562 Lacolle Quebec JOJ1JO Local 608 203 1500 Local 450 246 2133 Toll free 800 886 6688 Toll free 877 2462. 2133 Fax 608 203 1460 Fax 450 246 2133 PARTS NOW WARRANTY AND RETURN POLICIES WARRANTY POLICY NEW PRODUCT This includes OEM s Equivalent to New ETN remanufactured product that has been rigorously tested by the OEM to perform at the same performance levels as a new OEM product These products are sold by the OEMs as new product to Parts Now LLC Warranty OEM only Not warranted by Parts Now LLC OEM FACTORY REFURBISHED PRODUCT Warranty OEM only Not warranted by Parts Now LLC PARTS NOW REFURBISHED PRODUCT The Parts Now LLC Warranty does not apply to defects resulting from 1 inadequate or improper maintenance 2 unauthorized modification or misuse 3 usage outside of the environmental specifications of the part or product or 4 improper site preparation and maintenance e Parts 1 Refurbished SX LX EX EX 4019 and 4029 engine fusing assemblies and maintenance kits Warranty Twelve 12 months 2 All other refurbished parts Warranty Six 6 months e Used Printers 1 As is Warranty Guaranteed only to work upon arrival to the customer We will repair or replace solely at our discretion 2 Refurbished Warranty 90 days We will replace or repair at our discretion the part or parts that fail during the warranty period This is a limited warranty and does not cover cosmetic blemishes scratches and color defects PARTS NOW PNO PRODUCT Warranty OEM only Not warranted by Parts Now LLC DISC
3. By Steve Geishirt Director of Training Today s dealers are looking for other revenue streams Many are turning to servicing HP and Lexmark printers amp MFPs as the next step Learn to sell printer service to your current Customers and beyond how to educate your service techs on HP and Lexmark printers and how to access essential service manuals PARTS eo NOW KEEPING BUSINESS PRINTING OEM stands for Original Equipment Manufacturer When you buy a genuine OEM part through an autho rized distributor the product you get is made by the Original Manufacturer of the printer If the distributor is not authorized by the OEM you cannot be sure How can you tell the difference In many cases that s not easy to do Here are some ways OEM gets confusing out in the marketplace 1 OEM product that doesn t meet OEM specs Let s say Factory A makes true OEM product But let s say they have components that did not meet the OEM s strict testing guidelines If they sell these non specification parts to another party can that party sell them as OEM product The answer is no 2 The OEM manufacturer changes the composition slightly If the same manufacturer changes the composition of PARTS KEEPING BUSINESS PRINTING the materials slightly so they can sell the parts to non OEM authorized suppliers can those be sold as OEM The answer is no although they are from the same place t
4. still have to contend with knowing both the series and its corresponding models A new trend is a CSR or Customer Self Repair warran ty service program where the customer replaces warranty PARTS eo NOW KEEPING BUSINESS PRINTING parts with various mainte nance kits instead of having the technician do it If a major Component goes bad under the warranty HP then replaces the whole unit In the past year we have seen HP introduce this approach to some business class print ers that run from 700 to 2 999 For example in looking for the maintenance kit in the service manual everything is now a kit including the newly added 128M memory kit duplex reverse guide kit 500 sheet feeder replacement kit control panel kit and format ter kit These are new to us in service There is a listed preventative maintenance kit CE484A 110V but again it contains only the fuser and Instructions since it is rated for the life of the printer So there is a maintenance kit but really no need for it The standard supplies listed in PARTS KEEPING BUSINESS PRINTING the service manual are the toner cartridges toner collection unit bottle and fuser but again no life counts anywhere The maintenance chapter of the service manu al shows you how to replace all the supplies except for the fuser Thus the only standard replaceable parts on these units realistically are very limited The rest are replaced as
5. LAIMER OF WARRANTIES THE ABOVE EXPRESS LIMITED WARRANTY IS EXCLUSIVE AND ANY AND ALL OTHER WARRANTIES WHETHER EXPRESSED OR IMPLIED ARE HEREBY DISCLAIMED INCLUDING WARRANTIES OF MERCHANTABILITY ACCURACY FITNESS FOR A PARTICULAR PURPOSE AND TITLE AND ANY IMPLIED WARRANTY AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE PROGRAM PROPERTY OR AGAINST INFRINGEMENT YOU ACKNOWLEDGE THAT NO EMPLOYEE OF PARTS NOW LLC OR ANY OTHER PARTY IS AUTHORIZED TO MAKE ANY REPRESENTATIONS OR WARRANTY NOT IN THIS AGREEMENT RESPONSIBILITY FOR DAMAGE We are not responsible for damages incurred in transit as our shipping terms are FOB from our dock The shipping carrier is responsible for such damage We do not issue Return Merchandise Authorization RMA numbers for products damaged due to shipping We will place a new order for the customer while the carrier is processing the customer s claim At such time as the claim is resolved and payment is made the customer will be credited RETURN POLICY EXCHANGES 1 Requirements Product exchanges must a Be repairable no alterations or physical damage b Have a valid Return Merchandise Authorization RMA number c Bean exact equivalent of the product that we are sending to you d Be received by us prior to the RMA expiration date e Return shipping is the responsibility of the customer 2 Return Process When we receive the product for exchange we will inspect it to confirm that the prod
6. R DESIGNJET 1 Training courses will be held at our training facility in WI Further information on course details area hotels and directions to the training site can be found at www partsnow com in the Technical Resources section or by calling 800 886 6688 Visit http videotraining partsnow com for more details and for your free trial PRSRT STD U S Postage PAID Madison WI Permit No 367 SERVICE TODAY JANUARY FEBRUARY 2009 VOL 17 NUMBER 12 HEADQUARTERS 3150 Pleasant View Road Middleton WI 53562 608 203 1500 800 886 6688 Fax 608 203 1460 www partsnow com SOUTHEAST BRANCH 800 886 6688 Fax 954 938 7256 1901 W Cypress Creek Rd Ft Lauderdale FL 33309 WEST COAST DC 800 886 6688 Fax 510 785 9611 21053 Alexander Court Unit B Hayward CA 94545 CANADA OFFICE 877 246 2133 Fax 450 246 2102 32 rue Richelieu Lacolle QC JOJ 1JO Canada
7. SERVICE NOW SL e i www partsnow com A PARTS NOW PUBLICATION HP amp Lexmark New Products and Trends Also in this issue e Parts Now Announces new CIO e How to Identify the Real OEM Product e Printer Spotlight HP 4014 4015 4515 Series JAN FEB 2009 VOL 17 NUMBER 12 road show SERIES IV THE SUSTAINABLE BUSINESS MODEL Everyone is talking about managed print services It has fast become the industry standard rather than the industry trend once projected But what does it really mean Is MPS simply finding a software package to manage devices What else is involved How do you fully integrate the program into your business Beyond managed print services how will you grow and sustain your business over the next 5 10 15 years PrintFleet Road Show Series IV The Sustainable Business Model brings together a collection of the best in class technology products services strategies and industry data metrics to advance your dealership s competitive power and long term profitability through an MPS program Event Locations Dallas TX January 21 22 2009 e Westin Park Central Dallas Miami FL February 18 19 2009 Miami Beach Resort and Spa Irvine CA May 6 7 2009 Irvine Marriott Chicago IL May 27 28 2009 Swissotel Chicago Early Bird Registration up to two weeks before any event date 299 USD per person General Registration 349 USD per person For more information contact Matt M
8. at 55 ppm and lists at 1099 Lexmark is directly marketing against the HP P4015 line of printers in stating that the Lexmark units are quieter than HP s models The new P4014 P4015 amp P4515 running at 45 52 and 62ppm respectively are known to be noisy mostly due to the high speeds The X series of printers are commonly Lexmark s MFP version The X65x MFP series uses the T65x series print engine using the addi tion of an attached scanner to make it an MFP Since the PARTS now KEEPING BUSINESS PRINTING T65x series is at max a 55 ppm machine they can easily modify the speeds for the printers and the MFP ver sions via the firmware The X651de lists at 1 599 and runs at 45 ppm The X652de MFP lists at 1 700 and runs at 45 ppm The X654de MFP lists at 2 499 and runs at Soppm Last the X656de MFP listing at 2 749 runs at 55 ppm The X658de MFP lists at 3 799 and also runs at 55 ppm The fact that Lexmark is using the same print engine is great for the service indus try You only need one fuser to service all of these The only big difference between models is that the 650 has a 200 sheet tray and pickup assembly while all the others use 500 sheet versions Lexmark also added color printers and MFPs to their new products expanding the C500 and C700 series lines Both come in MFP versions So what do these new intros do to the market We were pleasantly surprised that we didn t se
9. cLeish 608 203 1493 mmcleish partsnow com PRINTFLEET Parts Now Announces New CIO Parts Now has invested our customer s business McGinn served as Director in a key position to further said Parts Now Chief then Vice President of Improve company capabilities Executive Officer Bruce Information Systems at DDN today and for the future The Hagan Patrick s IT and Pharmaceutical Logistics company announced a new supply chain management from 2001 to 2008 He Chief Information Officer CIO experience strengthens held IT positions of increasing position responsible for our ability to deliver responsibility at Johnson upgrading and integrating Controls from 1987 to 2001 technology across its entire In his new role Patrick will McGinn earned his MBA with business Patrick McGinn has manage the technical infra Honors from Marquette joined Parts Now as its first structure for Parts Now University and his B B A CIO reporting directly to Hagan from the University of McGinn will leverage technolo Wisconsin Milwaukee We re committed to leading gy across all sales and supply the industry with the best chain management solutions customer service and unique by collaborating with cus solutions that optimize tomers and suppliers Booth 233 March 18 19 Las Vegas Nevada a ae a a ee ae EEEN Attend the Parts Now o Power Hour Wednesday March 18 11 00 am Adding Printer Services as a Revenue Stream
10. e price erosion when HP released the P4015 the replacement for the LU 4250 We expect ed to see it come in a couple PARTS KEEPING BUSINESS PRINTING hundred dollars less But HP held their ground However it s one thing to demand tt its another to have cus tomers buy it at that price General market data so far indicates its starting to take over where the LJ 4250 left off but not quite as strongly My guess is the economy is a strong part of this Once the economy has picked up well have a better feel for the success of this price point However I m encour aged at this stage Its interesting to see how committed all the OEMs not just HP and Lexmark are to the MFP units These are getting to price points where customers are trying them out and once they do a scan to email job they re looking for another one Want to sell a printer based MFP Show a customer how to scan to email color scan preferably which is pretty standard on business class units now and youll have them hooked And will the strategy of CSR Customer Self Repair warranty service Succeed or not Will the customer adopt the warranty repair or pay a service tech to install a war ranty part Or be frustrated enough to buy another brand name next time Will resellers and aggregators even sell these units knowing its a one shot deal with little other revenue to be gained such as future maintenance kits Time will tell how the
11. eries point also gives US a will send the includes lower cost per customer the 53 the service CP3525n at Page kit with the 699 CP3525dn at 899 and CP3525x at 1 299 These are color business class printers rated at 30 ppm in color and black and white The higher price point also gives us a lower cost per page cpp of 12 5 using the high yield 10 500 page black toner cartridge and 7 000 yield color toner cartridges This is starting to come in line with a more real istic price of color printing The Instruction on how to install it If its a more complicated repair HP will do an exchange with the cus tomer If the customer refuses to install the part themselves a service tech can be called who will install it for them but the customer will have to pay the labor charge Lexmark Trends Lexmark is wisely going along with the rest of the industry following the if you make a printer why not make it an MFP philosophy Ironically Lexmark was originally the leader who created this trend They began with scan ners that could attach to printers and convert them into MFPs In time it became the standard for most products Lexmark New Products Lexmark introduced the new T65x series in October to replace the TG4x series The T65x series keeps up with the rest of the market in terms of speed The T650n runs at 45ppm and lists at 699 The T652 runs at 50 ppm and lists at 799 Finally the T654 runs
12. hat s just toner Contrast that with HP s business class CLJ 4600 unit which is rated at only 8 5 per page Next is the CP2020 series which comes as a CP2025n at 449 CP2025dn at 499 and CP2025x at 549 Note again how 2020 is the series number but the model numbers are different The x stands for dtn version or Duplex extra Tray and Network connection standard The CP2025 is right on that edge again of whether its serviceable or not In this case HP created an MFP version and that is at a price point worth servicing The MFP version is the CM2320mfp The CM in front of CM2320mfp stands for Color Multifunction The CM232O0n mfp lists for 549 while the CM2330nf mfp lists for 649 CM2320xfi mfp for 849 These units are rated at 21 ppm in monochrome and in color Moving up the lad higher the cost of the unit the lower the cost per page Following the printer that becomes an MFP theme is the CM3530mfp series which uses the CP3525 just discussed as its print engine The CM3530mfp uses the model number CM3520mfp and there is no series number like the others The MFPs come in the following models CM35380mfp at 2 499 and the CM3530fs mfp at 2 999 They run at 31 ppm In monochrome and color Interestingly the warranty requires the customer to call HP in the event of a der the busi failure ness class i i If it requires a CP3520 The higher price basic fix HP s
13. he OEM parts come from they are not OEM While there is no DNA test to identify a real OEM part there are a few rules of thumb to help ensure you are buying a genuine OEM part 1 Authorized Reseller The easiest way to determine whether a product is true ODEM is to find out if the com pany is an OEM Authorized Reseller If so they are more than likely selling the genuine part The reason is that in order to remain authorized a company must commit to sev eral principles including accu rately labeling product as OEM straying from the strict defint tion of OEM and one risks los ing authorization 2 Which OEM Ask if the product you are purchasing is HP Lexmark Would the Real OEM Please Stand Up By Jeremy Mueller Xerox or another specific OEM not just OEM in gen eral If the company names a specific OEM this could be the real McCoy 3 Low low ow price If the price is too good to be true it probably isnt the real deal We re aware of your concern that the term OEM gets overused and misrepresented in the marketplace You can be sure that at Parts Now OEM means that every com ponent within an assembly is sourced from the original manufacturer If just a single component within a larger kit is OEM we wont claim it as OEM Purchasing true OEM products from authorized distributors like Parts Now brings additional value Not only can you be sure your par
14. lity to put this number on the outside and inside of your returned product package to insure adequate customer product identification Product returned to us without valid RMA number identification will be refused by us RMA numbers are valid for 30 calendar days from the date issued RMA Return address Parts Now 3150 Pleasant View Road Middleton WI 53562 PARTS W KEEPING BUSINESS PRINTING 11 PARTS NOW ONLINE TRAINING SCHEDULE HANDS ON COURSES MIDDLETON WI Introduction to Printer Network Cards FEBRUARY SCHEDULE MARCH SCHEDULE Image Formation for HP Printers HANDS ON COURSES ADVANCED COURSES Color Theory and Process Monday February 23rd Thursday March 5th Printer Fundamentals for IT Advanced Level Monochrome HP Color LaserJet 4600 4650 A TR PRINT FUND 1 TR ADV MONO 1 Lexmark T Series HP LaserJet 4100 4050 4000 Lee Friday March 6th HP LJ P8005 LJ 2400 Series Advanced Level Color HP LaserJet 4200 4250 4300 4350 TR P3005 1 TB ADV COLOR 1 ix HP LaserJet 8150 8100 8000 5Si Wednesday February 25th HP LaserJet 4345mfp HP LJ M3027 3035mfp Series HP LaserJet 2100 2200 2300 TR M3027 3035mfp 1 MFP Fundamentals Thursday February 26th The Image Formation course is a prerequisite HP CLJ 4700 CP4005 Series for all monochrome printer training courses TR 4700 1 Color Theory amp Process is a prerequisite for all color printer training courses Friday February 27th Design Fundamentals T
15. market will respond and whether HP will continue along this path SERVICE TODAY Pam Olson Steve Geishirt Larry Nelson Anna Schryver 3 Jeremy Mueller Jim Bethke Service Today is a Parts Now publication with a mission to serve as a technical resource for printer repair technicians HP 4014 4015 4515 Series Model Name Model Number Release Date Print Speed Max DPI Duty Cycle Memory std max Fuser Cassette Pickup Roller Cassette Feed Sep Roller Tray 1 Roller Kit Transfer Roller Maintenance Kit Toner Cartridge Service Pin Numbers P4014 P4015n P4015tn P4015x P4515N P4515n P4515x CB507A CBS09A CB510A CB511A CBS14A CB515A CB516A Feb 2008 Feb 2008 Feb 2008 45 ppm 52 ppm 62 ppm 1200x1200 1200x1200 1200x1200 175 000 pgs month 229 000 pgs month 2 5 000 pgs month 128MB 640MB 128MB 640MB 128MB 640MB CB506 67901 RM1 O036 1 per tray RM1 0037 2 per tray CBS06 67905 Kit contains pickup roller no RL1 1641 Feed roller no RL1 1663 separation roller no RL1 165R CB506 6 7903 CB388A Kit contains Fuser Transfer roller 8 Feed Separation rollers CC364A 10 000 pgs all 3 printers CC364X 24 000 pages P4015 P4515 only P4014 05401408 P4015 05401508 P4515 05451508 The PERFORM PRINTER MAINTENANCE message appears after printing 225 000 pages To help ensure the optimum performance of the printer replace certain parts when this message appears How to reset the maintenance kit message
16. n select one of the following options a Replace the product b Repair the product c Credit you for the invoiced amount of the product if the product is not replaceable due to lack of inventory Return shipping is the responsibility of the customer OTHER RETURNS 1 Requirements Manuals printheads consumables and special order items are not returnable We will only accept for return product involving our error Product returns must a Be returned unused within 30 days of purchase date b Have a valid RMA number c Be received by us prior to the RMA expiration dated d Have ALL original packaging if new e Return shipping is the responsibility of the customer 2 Return Process When we receive the return product we will inspect it to confirm that the product is correct and eligible for return If the product is not eligible for return we will then notify you with an explanation and return the product at your expense or dispose of the product at your direction 3 Reimbursement All product returns by customers except for those resulting from our error may be subject to a restocking fee of 20 Upon inspection and acceptance of the returned product we will at our discretion credit the account of the open account customer send a refund check or issue a credit to a credit card account of a non open account customer RMA PROCEDURE Our sales representative will assign an RMA number to you It is your responsibi
17. needed and often in the form of a service kit HP New Products The first of these units Is the new P2030 series which contains the P2035 and P2035n model printers They are rated at 30 ppm and list at 250 on HP s website The old rule of thumb has been that any thing under 500 really isn t serviceable because if the price of service is half the price of the unit or better the customer will buy a new one rather than repair the failing printer Thus a 250 unit is tough to service for only 125 in parts and labor You can replace the pickup rollers separation pad fuser and transfer roller but if a power supply dies its time to replace the unit Over time HP sometimes produces an MFP version of the printer The good news is that the price point of this printer based MFP will likely be over the 500 threshold making the MFPs worth servicing Next we saw a low end color laser CP1215 for 299 and CP1518ni for 399 At 12 8 ppm in monochrome and color this is a lure for those customers who still havent made the leap into color printing The tradeoff becomes the lower the price of the unit the higher the cost per page The price of the four toner cartridges are black at 73 99 and three color cartridges at 68 99 each Assuming 5 coverage per color or 20 for a four color page which is what HP has traditionally rated color coverage at the cost per page of printing in color is 18 per page And t
18. t is bona fide OEM you can also get better access to OEM parts HP amp Lexmark New Products and Trends By Steve Geishirt In October HP and Lexmark released a number of new printers and MFPs These releases are very telling about where the market is headed Parts Now shares our analy sis SO you Can prepare to ser vice these new introductions HP Trends HP continued to follow the process of introducing a printer and upgrading it into an MFP device This is helpful to them as it means fewer SKUs to put on the shelf and fewer parts to manufacture I e reduced cost This should equate with a cost savings to all of us Typically the MFP falls into a serviceable price point HP also continued the trend of using series numbers to group the model numbers A good example is the P4015 unit that HP introduced last February to replace the LJ 4250 This model is a part of the P4010 series which contains the P4014 and P4015 printers and their variations If you had visited HP s website looking for the P4015 you would have struggled to find it Now HP s goal is to direct a customer to a group of units that fit their needs A customer can compare the P4014 and P4015 on HP s website and make a better decision In other words customers wont miss the lower or higher end models within each series You will find that the service manual is still for the series not the model So either way you ll
19. uct is correct and eligible for return If the product is not eligible for exchange we will then notify you with an explanation and return the product at your expense or dispose of the product at your direction 3 Reimbursement e Pre credited advanced exchange Upon inspection and acceptance of the exchange product the open RMA will be closed If the exchange product is not accepted open account customers will have a core charge billed to their account For customers who have an advance core credit authorization on file the core charge will be placed on the credit card on file e Other advance exchanges Upon inspection and acceptance of the exchange product we will in our determination credit the account of an open account customer send a refund check or issue a credit to a credit card account of a non open account customer WARRANTY RETURNS 1 Requirements Product being returned to us due to defect or our error must be returned with a A valid RMA number b A copy of the original invoice c ALL original packaging if new d The reason for return 2 Return Process When we receive the product for warranty we will inspect it to confirm that the product is correct and eligible for a warranty claim If the product does not qualify under our warranty policy we will then notify you with an explanation and return the product at your expense or dispose of the product at your direction 3 Reimbursement We will at our discretio
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