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HP 6/XXX User's Manual

1. VCCI 84980750 44 LoL RRE It Fees 6 21341 593011 TELURO el eT Fay Notice for Korea e zl ue Re m oixpupaps zb E ub oa 58513191 ate EE qaal aR T 44 80 HP Hardware Warranty Important This is your hardware product warranty statement Read it carefully Warranty terms may be different in your country If so your Authorized HP Dealer or Hewlett Packard Sales and Service Office can give you details Three Year Limited Hardware Warranty Hewlett Packard HP warrants this hardware product against defects in materials and workmanship for a period of three years from receipt by the original end user purchaser The three year warranty includes on site service during the first year of use and return service provided by an HP Service Center or a participating Authorized HP Personal Computer Dealer Repair Center during the second and third years of use If HP receives notice of above defined defects during the warranty period HP will either at its option repair or replace products which prove to be defective Should HP be unable to repair or replace the product within a reasonable amount of time the customer s alternate exclusive remedy shall be a refund of the purchase price upon return of the product Limitation of Warranty The above warranty shall not apply to defects resulting from misuse unauthorized modification operation or sto
2. PRODUCT RECOVERY CD ROM If your computer was shipped with a product recovery CD ROM i The product recovery CD ROM and or support utility software may only be used for restoring the hard disk of the HP computer with which the product recovery CD ROM was originally provided ii The use of any operating system software by Microsoft contained in any such product recovery CD ROM shall be governed by the Microsoft End User License Agreement EULA TRANSFER OF RIGHTS IN SOFTWARE Customer may transfer rights in the software to a third party only as part of the transfer of all rights and only if Customer obtains the prior agreement of the third party to be bound by the terms of this License Agreement Upon such a transfer Customer agrees that his her rights in the software are terminated and that he she will either destroy his her copies and adaptations or deliver them to the third party SUBLICENSING AND DISTRIBUTION Customer may not lease sublicense the software or distribute copies or adaptations of the software to the public in physical media or by telecommunication without the prior written consent of Hewlett Packard TERMINATION Hewlett Packard may terminate this software license for failure to comply with any of these terms provided Hewlett Packard has requested Customer to cure the failure and Customer has failed to do so within thirty 30 days of such notice UPDATES AND UPGRADES Customer agrees that the software does not in
3. Main Memory 32 hit EDO 60 ns 8 MB kit 2 x 4MB modules 16 MB kit 2 x 8 modules 32 MB kit 2 x 16MB modules 64 MB kit 2 x 32MB modules Pairs of identical modules must be installed See Installing Memory later in this chapter Front Access Device Shelves 5 25 inch 1 2 MB flexible disk drive IDE CD ROM drive Accessory Board Slots Tape Drive For example for a LAN adapter Some slots may come with pre installed boards 2 How to Install Accessories In Your PC Removing and Replacing the Cover Removing and Replacing the Cover Removing the Cover 1 2 3 4 Switch off the display and computer Disconnect all power cables and any telecommunications cables If necessary unlock the cover using the key on the front panel Lift the two latches on the front sides of the computer upwards Slide the cover forwards and off the computer Replacing the Cover after Installing Accessories 1 Ensure that you have installed all your accessories and that all internal cables are properly connected and safely routed Ensure that the two latches on the front sides of the cover are upwards and that the lock is unlocked Slide the cover onto the computer making sure that the two guides at the bottom of the case slide into the two rails at the base of the computer Firmly slide the cover backwards into position Lower the two latches on the front sides of the cover If required lock the cover u
4. TO YOU THE CUSTOMER AS PART OF THE HP COMPUTER PRODUCT IT SHALL SUPERSEDE ANY NON HP SOFTWARE LICENSE TERMS THAT MAY BE FOUND ON LINE OR IN ANY DOCUMENTATION OR OTHER MATERIALS CONTAINED IN THE COMPUTER PRODUCT PACKAGING Note Operating System Software by Microsoft is licensed to you under the Microsoft End User License Agreement EULA contained in the Microsoft documentation The following License Terms govern the use of the software USE Customer may use the software on any one computer Customer may not network the software or otherwise use it on more than one computer Customer may not reverse assemble or decompile the software unless authorized by law COPIES AND ADAPTATIONS Customer may make copies or adaptations of the software a for archival purposes or b when copying or adaptation is an essential step in the use of the software with a computer so long as the copies and adaptations are used in no other manner OWNERSHIP Customer agrees that he she does not have any title or ownership of the software other than ownership of the physical media Customer acknowledges and agrees that the software is copyrighted and protected under the copyright laws Customer acknowledges and agrees that the software may have been developed by a third party software supplier named in the copyright notices included with the software who shall be authorized to hold the Customer responsible for any copyright infringement or violation of this Agreement
5. USA United Kingdom Australia Asia Pacific Phone 61 2 565 6099 Monday Friday 8 30 a m 5 30 p m Australian Eastern Time Phone 65 740 4477 Monday Friday 8 30 a m 5 30 p m Singapore Time Fax 61 2 519 5631 Fax 65 740 4499 Mail Fulfill Plus Pty Ltd Private Bag 75 Alexandria NSW Australia 2015 Mail Fulfill Plus Pte Ltd No 51 Ubi Ave 3 Singapore 1440 To identify a specific BIOS driver or utility for your PC please follow the steps listed below prior to placing your order e Contact your authorized HP reseller for assistance in selecting the appropriate driver e fyour reseller is unable to help you call HP FIRST for the most up to date list of drivers 65 NOTE 4 Hewlett Packard Support and Information Services HP Support Services HP Support Services Hewlett Packard provides a three year hardware warranty which includes on site service during the first year after purchase and a return service during the second and third years after purchase This warranty coverage will apply from the nearest HP or HP authorized service outlet HP telephone support for your Vectra PC is available during the first year of your hardware warranty This service will also provide technical assistance with the basic configuration and setup of your Vectra PC and for the bundled or pre loaded operating system Lifeline Telephone support is available during the second and
6. Your 6 Starting VeRO red P RA Tu 6 Stopping Your PG ix ee Eb d Nea E IE 6 Setting 7 Setting an Administrator Password 7 Setting a User Password 8 Using Power Management 9 Additional Information and 1 9 How to Install Accessories In Your PC Accessories You Can Install 0 0 0 0 0 0 cece eee eee 12 Removing and Replacing the Cover 13 Removing the Gover sce vn Du cea nei EI ahd oe ee oe ge 13 Replacing the Cover after Installing 13 Removing the Air Flow 14 vii Installing 15 Memory Modules 15 Upgrading the MGA Millennium Board 17 Installing Mass Storage 19 Installing an Additional Hard Disk Drive 22 Installing a Flexible Disk Drive CD ROM Drive or Tape Drive 24 Installing Accessory 26 Configuring Accessory Boards with Plug and Play 26 Installing the Board d e Eee 27 Inst
7. a flat blade screwdriver For further information about installing accessories refer to chapter 3 How to Install Accessories In Your PC 1 Setting Up and Using Your PC Connecting the Mouse Keyboard Display and Printer Connecting the Mouse Keyboard Display and Printer Connect the mouse keyboard and display to the back of the computer The connectors are shaped to go in one way only Tighten the display cable attachment screws Connect the printer cable to the back of the computer and tighten the attachment screws Use the connector labeled e Parallel 25 pin parallel connector for a parallel device e Serial A 9 pin serial connector for a serial device e Serial B 9 pin serial connector for a second serial device Serial B Serial A Parallel Keyboard MGA Millennium video display connector 1 Setting Up and Using Your PC Connecting Audio Accessories Connecting Audio Accessories Your PC has a Headphones jack and a Microphone jack on the rear panel An audio Line In jack an audio Line Out jack and a MIDI interface connector are also located on the rear panel LINE IN MIC IN LINE OUT SPK OUT JOYSTICK NOTE The internal speaker and the Line Out jack on the rear of your PC are deactivated when you use the Headphones jack The internal speaker is deactivated when you use the Speaker Out jack The audio accessories shown here headphones microph
8. electricity can damage electronic components Turn all equipment off Don t let your clothes touch the accessory To equalize the static electricity rest the accessory bag on top of the computer while you are removing the accessory from the bag Handle the accessory as little as possible and with care Configuring Accessory Boards with Plug and Play Plug and Play is an industry standard for automatically configuring your PC s hardware resources and the accessory boards installed in it If your operating system supports Plug and Play your PC has configurable support for Plug and Play in the BIOS All PCI accessory boards are Plug and Play although not all ISA boards are Check the accessory board s documentation if you are unsure When you start your after installing an accessory board the Plug and Play BIOS automatically detects which hardware resources IRQs DMAs memory ranges and I O addresses are used by the system based components Configuring non Plug and Play ISA Accessory Boards If you install an ISA accessory board that is not Plug and Play you will need to configure the board before your PC can use it Refer to the documentation supplied with the operating system for details on your operating system s capabilities and restrictions concerning how to configure non Plug and Play accessory boards 20 2 How to Install Accessories In Your PC Installing Accessory Boards Installing the Board 1 Switch off the
9. equipment generates and uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to correct the interference by one or more of the following measures reorient or relocate the receiving antenna increase the separation between the equipment and the receiver connect the equipment into an outlet on a circuit different from that to which the receiver is connected consult the dealer or an experienced radio TV technician for help Hewlett Packard s system certification tests were conducted with HP supported peripheral devices and HP shielded cables such as those you receive with your system Changes or modifications not expressly approved by Hewlett Packard could void the user s authority to operate the equipment Notice for Canada This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la Class B respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada Safety Warning for the USA and Canada If the power cord is not supplied with the computer select the proper pow
10. not allow the exclusion or limitation of incidental or consequential amages including lost profit so the above limitation or exclusion may not apply to you Obtaining On Site Warranty Service obtain on site warranty service the customer must contact an HP Sales and Service Office in the US call the HP Customer Support Center at 303 635 1000 or a participating Authorized HP Personal Computer Dealer Repair Center and arrange for on site repair of the product The customer must be prepared to supply proof of the purchase date This warranty is extended worldwide to products purchased from HP or an Authorized HP Personal Computer Dealer which are reshipped by the original purchaser either for use by the original purchaser or provided as an incidental part of systems integrated by the original purchaser Service is provided in the same manner as if the product was purchased in the country of use and can only be provided in countries where the product is designed to operate If the product is not normally sold by HP in the country of use it must be returned to the country of purchase for service The system processor unit keyboard mouse and Hewlett Packard accessories inside the system processor unit such as video adapters mass storage devices and interface controllers are covered by this warranty Customer replaceable components such as the keyboard mouse may be serviced through expedited part shipment In this event HP will
11. prepay shipping charges duty and taxes provide telephone assistance on replacement of the component and pay shipping charges duty and taxes for any part that HP asks to be returned HP products external to the system processor unit such as external storage subsystems displays printers and other peripherals are covered by the applicable warranties for those products HP software is covered by the HP Software Product Limited Warranty On site visits caused by non Hewlett Packard products whether internal or external to the system processor unit are subject to standard per incident travel and labor charges On site service for this product is restricted or unavailable in certain locations In HP Excluded Travel Areas areas where geographical obstacles undeveloped roads or unsuitable public transportation prohibit routine travel service is provided on a negotiated basis at extra charge Response time for HP on site service in an HP Service Travel Area is normally next business day excluding HP holidays for HP Travel Zones 1 3 generally 100 miles or 160 Km from the HP office Response time is second business day for Zones 4 and 5 200 miles 320 Km third business day for Zone 6 300 miles 480 Km and negotiated beyond Zone 6 Worldwide Customer Support Travel information is available from any HP Sales and Service Office Travel restrictions and response time for dealer or distributor service are defined by the participating deale
12. reduce the PC s power consumption when you are not using the PC To configure power management refer to the Power Menu in the HP Setup program Refer to your operating system documentation for detailed information about the capabilities of your operating system to implement power management Additional Information and Help Additional information about your PC is preloaded on your PC s hard disk drive This information includes e New features what is new and special about your PC Using your PC simple how to use guidelines about using your PC e Working in comfort guidance on ergonomic issues Inside your PC describes the basic parts of your PC how to upgrade and how to optimize performance e HP support similar to chapter 4 in this User s Guide 1 Setting Up and Using Your PC Additional Information and Help How to Install Accessories In Your PC This chapter explains how to install accessories such as extra memory accessory boards and additional disk drives in your PC WARNING 2 How to Install Accessories In Your PC Accessories You Can Install Accessories You Can Install Please contact your authorized reseller for information about HP accessory part numbers For your safety never remove the PC s cover without first removing the power cord from the power outlet and any connection to a telecommunications network Always replace the cover on the PC before switching it on again Processor
13. switch is ON e Verify that the power cord is plugged into the power outlet and the printer e Verify that you have the correct cable for the printer Make sure that it is securely connected to the correct connector port on the PC and printer e Check that the printer is online e Examine the paper feed mechanism for a paper jam e Make sure that the printer is configured correctly for the PC and for the application a Ensure the PC s port has been correctly configured using Setup b Make sure the printer is correctly set up in your operating system s configuration c Ensurethe application program s print menu has been correctly set up Refer to the manual supplied with the application software e Check that the PC s port is working properly by running another peripheral connected to the port e Ifyou receive an error message refer to the printer s manual for help 39 3 Troubleshooting Your PC If Your PC Has a Hardware Problem If the Flexible Disk Drive Does Not Work Ensure you are using a formatted diskette and it is inserted correctly Check you are using a diskette that is the right density Check that your flexible disk drive is correctly configured in the Setup Configuration menu Check the option on the Setup Configuration menu which enables or disables the on board flexible disk controller Clean the flexible disk drive using a diskette cleaning kit Check that the flexible disk drive has been enabled i
14. to 80 relative Power supply Input voltage 100 127 amp 200 240 V ac Input frequency 50 60 Hz Acoustic noise emission Sound Power LwA 40 dB Maximum output power 160 W continous HEWLETT UJ PACKARD PC Documentation Roadmap If you want to Set up your computer LIO HP User s Guide Setting Up and Using Your PC Learn how to use your HP HP Help Vectra PC s hardware and stat Help VS Contents software CJ Operating System Online Help Learn how to use your P Start 0 Help E Contents operating system a Q p Operating System User s Guide HP Help Learn how to upgrade your PB start Help Contents computer by installing accessories EE t m LII gt HP User s Guide How to Install Accessories Inside Your PC Troubleshooting and Support Find out about the HP Help different support options J9 99 CO gt start 027 Help contents availahle and how to troubleshoot your HP User s Guide computer E HP Support and Information Services Part Number D4210 90101 50 amp e Printed in Paper not bleached with chlorine
15. 0800 960271 Phone or fax Australia 61 3 9272 2627 Phone or fax Singapore 65 291 7951 Phone or fax Hong Kong 852 2506 2422 Phone or fax New Zealand 64 9 356 6642 Phone or fax Europe 31 20 681 5792 Phone or fax Worldwide 1 208 344 4809 Fax A complete description of Hewlett Packard electronic services is provided in document 9020 HP Audio Tips USA only HP Automated Support Directory HP Audio Tips is an automated system containing recordings which can direct you to Hewlett Packard support services Live support is not available through this service Dial 1 800 333 1917 and press 3 to access HP Audio Tips 64 4 Hewlett Packard Support and Information Services Hewlett Packard Information Services Ordering Drivers and BIOS on Diskette You can order diskettes from HP with the latest versions of drivers BIOS and software utilities The diskettes will be delivered by mail Information for ordering diskettes is set out in the table below North and Latin America Europe Phone 1 970 339 7008 Monday Saturday 24 hours per day Phone 44 1429 865511 Monday Friday 8 30 a m 6 00 p m Central European Time Fax 1 970 330 7655 Fax 44 1429 866000 Mail US Driver Fulfillment for Hewlett Packard PO Box 1754 Greeley Mail European Fulfillment for Hewlett Packard c o StarPak International Ltd Colorado 80632 Hartlepool Cleveland 1525 2
16. 10 gt to power off lt F5 gt to retain This screen gives you a summary of the current configuration settings of your PC Using the HP Setup Program 1 Turnonthe display and then the PC If the PC is already turned on save your data and exit all programs then restart the PC Consult your operating system documentation for any special instructions concerning turning off and then restarting your PC 53 NOTE 3 Troubleshooting Your PC The HP Summary Screen and Setup Program 2 Press while F2 Setup is displayed at the bottom of the screen F2 Setup appears for a short period during the POST Power On Self Test If you fail to press in time and the start up process continues you will need to restart your PC to go through the POST again so you can press F2 A display of the PC s Setup program will appear similar to the one below Note that Main is initially highlighted PhoenixBIOS Setup Copyright 1985 95 Phoenix Technologies Ltd Copyright 1995 Hewlett Packard Rev GZ xx xx Main Configuration Security Power Exit Item Specific Help Running Windows 95 No If you are not running Windows 95 the BIOS setup program System Time 13 06 48 will offer you some of the System Date 11 16 1995 Windows 95 features and optimize the use of hardware Key click On resources Key auto repeat speed 21 8 per Second Delay before auto repeat 0 5 Second Numlock at POWER ON On F1 V Sele
17. B 2 x 8 MB or 32 MB 2 x 16 MB B1 and B2 Any pair of identical modules and C2 Any pair of identical modules To install a main memory module 1 Disconnectthe computer s power supply cord and any connection to a telecommunications network 2 Remove the computer s cover 2 How to Install Accessories In Your PC Installing Memory 9 Foreach memory module slide it into the slot at 45 Pivot the memory module to a perpendicular position and click into place Memory modules have a notch on one side that prevents incorrect insertion Ensure that you correctly align the notched memory module with the socket c C2 1 2 Bt B2 SS A 20000000000 86650668696 4 Ifyou need to remove main memory module release the retaining clip and pull the module forward and out of the socket 5 Install any other accessories before replacing the cover Reconnect all cables and power cords 6 Check the HP Summary Screen to verify the new configuration Refer to HP Summary Screen on page 52 2 How to Install Accessories In Your PC Installing Memory Upgrading the MGA Millennium Board Memory 1 Switch off the display and computer and disconnect the power supply cables and any telecommunications cables Remove the computer s cover Unscrew and remove the screw securing the MGA Millennium board Put the screw to one side Note which slot the board is in Carefully r
18. D ROM drive icon or drive letter assigned to the CD ROM drive by your operating system CD ROM Drive Does Not Work e Check that the cables have been properly connected e Check that a CD is inserted in the drive e Verify that the CD ROM is declared as CD in the Setup program refer to the IDE Devices Submenu of the Configuration Menu in the Setup Program e Verify that the Bus IDE Adapters itemisset to Both in Setup refer to the IDE Devices Submenu of the Configuration Menu in the Setup Program e Ifyou intend to boot on CD ROM make sure that this option is enabled in Setup refer to the Start up Center Submenu of the Security Menu in the Setup Program For further information refer to the CD ROM documentation If an Accessory Board Does Not Work Carry out the following checks e Ensure the board has been firmly installed in the accessory board slot Check that the accessory board has been correctly configured with the ISA Configuration Utility if necessary e Ensure the board is not using memory I O addresses an IRQ or DMA also used by the PC Refer to IRQs DMAs and I O Addresses Used by Your PC on page 51 Refer to the board s manual for further details e Check that the PC has been configured correctly in Setup 42 3 Troubleshooting Your PC If Your PC Has a Software Problem If Your PC Has a Software Problem If You Have Forgotten Your Password O If you forget the User Password but not the A
19. DU HEWLETT PACKARD User s Guide HP Vectra VA 6 xxx The information contained in this document is subject to change without notice Hewlett Packard makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material This document contains proprietary information that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company CompuServe M is a U S registered trademark of CompuServe Inc Microsoft MS MS DOS and Windows U S registered trademarks of Microsoft Corporation Pentium is a U S registered trademark of Intel Corporation Hewlett Packard France Commercial Desktop Computing Division 88058 Grenoble Cedex 9 France 1996 Hewlett Packard Company User s Guide WARNING Who this Manual is For This manual is for anyone who wants to e Set up the PC for the first time e Configure the PC e Add accessories to the PC e Troubleshoot problems on the PC e Find out where to get more information and support Important Safety Information If you have any
20. Installing Memory on page 15 Check that accessory boards are irmly seated in their slots Refer to Installing Accessory Boards on page 26 Verify that any switches and jumpers on the accessory boards are properly set Refer to the manuals that came with each board Check that the switches on the system board are properly set Refer to System Board Switches on page 49 5 Replace the cover 6 Reconnect all cables and power cords 7 Turn on the display and computer If your PC still does not start properly remove all boards and accessories except the hard disk drive Start the PC If the PC now works add the boards and accessories one at a time to determine which one is causing the problem If you are Unable to Change any Values in Setup If the Secure Switch on the system board is set to closed you cannot change any of the values in Setup 3 4 n O N 3 Troubleshooting Your PC If Your PC Does Not Start Properly Turn off the display the computer and all external devices Unplug all power cords and cables noting their positions Disconnect the PC from any telecommunications network Remove the cover Check the system board switches Refer to System Board Switches on page 49 Be sure the Secure Switch is set to open Replace the cover Reconnect all cables and power cords Turn on the display and computer If a POST Error Message is Displayed The P
21. SA pass through connector on the Matrox MGA Millennium video board Step 7 Secure the board 9 Install any other accessories before replacing the cover and reconnecting the cables 28 2 How to Install Accessories In Your PC Installing an OverDrive Processor Installing an OverDrive Processor You can install an Intel OverDrive processor in your PC Contact your authorized reseller for more details about the availability of the Intel OverDrive processor for your PC 1 Disconnect the computer power cords from the power outlets and disconnect the PC from any telecommunications network 2 Remove the computer s cover 3 Remove the air flow guide refer to Removing the Air Flow Guide on page 14 4 Ifthe heatsink is not directly attached to the processor unclip it Be careful not to let the heatsink fall when you unclip it 5 Raisethe lever on the socket to unlock the processor and lift out the processor Be sure not to let the processor fall when you unlock and lift it out 29 2 How to Install Accessories In Your PC Installing an OverDrive Processor To install the new processor a aa Locate the corner markers onthe processor a dot or notch broken corner onthe processor socket a dot Position the processor over the socket with it s corner marker facing the corner marker on the socket Place the processor into the socket Lower the lever to lock the processor int
22. Sweden Swedish 08 619 2170 Italy talian 02 26410350 Spain Spanish 902 321 123 Portugal Portuguese 01 441 7199 1 For non listed European countries support is available in English by calling 44 171 512 5202 67 4 Hewlett Packard Support and Information Services Lifeline Telephone Support Please have the following information ready when you call so that your enquiry can be dealt with quickly e your HP Vectra model number and serial number e the operating system version and the configuration e a description of the software installed and the accessories used Lifeline Telephone Support Lifeline is a fee based telephone support program for Vectra PCs available after the one year telephone support provided as part of the hardware warranty has expired Your call can either be charged to your phone bill at a per minute rate or to your credit card Visa Mastercard or American Express at a flat fee The charge begins AFTER you have been put in contact with a support technician If your problem is found to be covered by the HP Hardware Warranty no charge will be applied In the US please call the appropriate number listed below Number Method of Payment Charge Type 1 800 555 1500 Charged to phone bill per minute rate 1 800 999 1148 Charged to credit card Flat fee In Europe please call the telephone support center 44 171 512 5202 Free access to HP information services is not affe
23. Unscrew rear access plate Step 4 Pass drive through shelf Step 5 Secure drive to box 22 2 How to Install Accessories In Your PC Installing Mass Storage Devices 6 Resecure the access plate on the rear of the computer 7 Connect the power and data cables to the rear of the drive if you have not done so already The connectors are shaped to fit one way only Use the end connector on the diskette data cable see Internal Connectors on page 20 for an illustration of the cables and connectors Data Cable Connect the power and data cables Power Cable 8 Install any other accessories before replacing the cover 23 WARNING 2 How to Install Accessories In Your PC Installing Mass Storage Devices Installing a Flexible Disk Drive CD ROM Drive or Tape Drive To take care to avoid electric shock and harm to your eyes by laser light from a CD ROM drive do not open the CD ROM drive enclosure The drive should be serviced by authorized service personnel only Refer to the label on the CD ROM for power requirements and wavelength Do not attempt to make any adjustment of the laser unit 1 24 Switch off the display and computer and disconnect the power supply cables and any telecommunications cables Remove the computer s cover see page 13 If present remove the small cover plate on the shelf by removing the two screws and pulling it out Check that the mounting rails are atta
24. alling an OverDrive 29 Troubleshooting Your PC Solving Problems cece cece ene eee ence eens 32 HP Summary Screen 32 If Your PC Does Not Start Properly 33 Display is Blank and There Are No Error Messages 88 If you are Unable to Change any Values in 34 If a POST Error Message is Displayed 35 If Your PC Has a Hardware 37 If Your Keyboard Does Not 37 Display Does Not Work Properly 37 If Your Mouse Does Not 39 If Your Printer Does Not Work 39 If the Flexible Disk Drive Does Not Work 40 viii If the Hard Disk Does Not Work 40 If the CD ROM Drive Has a 41 If an Accessory Board Does Not Work 42 If Your PC Has a Software Problem 43 If You Have Forgotten Your Password 43 If Your Application Software Does Not Work 44 If the Date and Time 44 If Your PC Has an Audio Problem 45 Changing
25. an install a non IDE mass storage device but this requires an accessory board and driver software Contact your authorized reseller for information Internal Connectors Which Connectors to Use NOTE 2 How to Install Accessories In Your PC Installing Mass Storage Devices If you add a flexible disk drive hard disk drive CD ROM drive or tape drive you need to connect it to power and data cables The data cables are shown below L For Bootable Hard Disk Drive Connectors for Primary IDE Hard Disk Drives Connectors for Connectors for 3 5 inch Connector for Secondary IDE Drive Flexible Disk Drive or 5 25 inch for CD ROM or Hard Tape Drive Flexible Disk Disk drive Drive There are two different cables for IDE drives e The first cable is attached to the connector marked Primary IDE on the system board connector and has two connectors on the cable The first connector must be connected to the bootable master hard disk drive The second or slave connector is for a secondary hard disk drive e The second cable is attached to the connector marked Secondary IDE on the system board and has two connectors on the cable The connectors can be used for either CD ROM drives or hard disk drives If you install a hard disk drive and connect it to the same cable to which the CD ROM drive is connected the hard disk drive must be connected to the middle connector not the end conn
26. bleshooting Your PC The HP Summary Screen and Setup Program 56 Hewlett Packard Support and Information Services 4 Hewlett Packard Support and Information Services Introduction Introduction Hewlett Packard computers are engineered for quality and reliability to give you many years of trouble free service To ensure that your desktop system maintains its reliability and to keep you up to date with the latest developments HP and a worldwide network of trained and authorized resellers provide a comprehensive range of service and support options which are listed below HP Authorized Reseller e HP SupportPack HP Support Assistant CD ROM e HP Information Services Service Means of Access HP Forum on CompuServe Modem HP Forum on America Online US only Modem HP BBS Library Modem HP World Wide Web Site World Wide Web Access HP FIRST Faxback Phone and Fax Audio Tips US only Phone HP Drivers BIOS diskettes Delivered by mail e HP Support Services Technical phone support Lifeline phone support Network phone in support NOTE When calling any of the international telephone numbers listed in this chapter replace the with your international telephone access code 58 4 Hewlett Packard Support and Information Services Your HP Authorized Reseller Your HP Authorized Reseller HP Authorized Resellers have been trained on HP Vectra equipment and are familiar with its conf
27. ched to the device with the screws provided Slide the drive completely into the shelf Connect the power and data cables to the rear of the device the connectors are shaped to go in one way only See Internal Connectors on page 20 for more information about which connectors to use Secure the device in position using the screws provided with the device To allow access to the device remove the relevant shelf cover plate from the cover by pulling the plate from the left and unhinging its right hand side Store it in a safe place Install any other accessories before replacing the cover 2 How to Install Accessories In Your PC Installing Mass Storage Devices Install a Drive Step 3 Remove the cover plate if present Step 5 Slide the drive into the shelf Step 7 Secure the device in position Step 8 Remove the shelf cover plate 25 CAUTION 2 How to Install Accessories In Your PC Installing Accessory Boards Installing Accessory Boards The PC has six accessory board slots with seven connector sockets These slots allow you to install upgrade boards as follows e Slot 1 innermost can be used for a 16 bit ISA or a 32 bit PCI board 26cm 10 2 inch maximum length e Slots 2 and 3 can be used for 32 bit PCI boards e Slot 4 can be used for a full length 16 bit ISA or a 32 bit PCI board e Slots 5 and 6 can be used for full length 16 bit ISA boards Static
28. clude updates and upgrades which may be available from Hewlett Packard under a separate support agreement EXPORT CLAUSE Customer agrees not to export or re export the software or any copy or adaptation in violation of the U S Export Administration regulations or other applicable regulation U S GOVERNMENT RESTRICTED RIGHTS Use duplication or disclosure by the U S Government is subject to restrictions as set forth in subparagraph c 1 ii of the Rights in Technical Data and Computer Software clause in DFARS 252 227 7013 Hewlett Packard Company 3000 Hanover Street Palo Alto CA 94304 U S A Rights for non DOD U S Government Departments and Agencies are as set forth in FAR 52 227 19 c 1 2 83 HP Software Product Limited Warranty THIS HP SOFTWARE PRODUCT LIMITED WARRANTY SHALL COVER ALL SOFTWARE THAT IS PROVIDED TO YOU THE CUSTOMER AS PART OF THE HP COMPUTER PRODUCT INCLUDING ANY OPERATING SYSTEM SOFTWARE IT SHALL SUPERSEDE ANY NON HP WARRANTY TERMS THAT MAY BE FOUND ON LINE OR IN ANY DOCUMENTATION OR OTHER MATERIALS CONTAINED IN THE COMPUTER PRODUCT PACKAGING Ninety Day Limited Software Warranty HP warrants for a period of NINETY 90 DAYS from the date of the purchase that the software product will execute its programming instructions when all files are properly installed HP does not warrant that the software will be uninterrupted or error free In the event that this software product fails to execute its pr
29. configuration in Setup An Administrator Password can provide a power on password prompt to prevent your PC being started or used in your absence You can also use this password to start the PC when the keyboard and mouse are locked you must type the password and press to unlock the keyboard refer to Power On Password in the Administrator Password Submenu of the Security Menu in the HP Setup program If you have set both an Administrator Password and a User Password and you enter the Setup program by using the User Password you will be restricted in your ability to change setup items If you enter the Setup program with an Administrator Password you will have no restrictions set an Administrator Password 1 Startthe Setup Program Refer to Using the HP Setup Program on page 53 2 Select the Security menu group Select the Administrator Password submenu 4 Choosethe Set Administrator Password setup item You will be asked to enter your old password and then your new password twice Be sure to save your changes before you exit the Setup program 65 To remove the password follow the same procedure as to set a password but do not enter anything in the password field Press and then press a second time to confirm your action If you forget your password refer to If You Have Forgotten Your Password on page 43 NOTE 1 Setting Up and Using Your PC Setting Passwords Setting a User Password A use
30. ct Item F7 F8 Change Values F9 Setup Defaults ESC Exit lt Select Menu Enter Select gt Sub Menu F10 Previous Values In addition to the Exit menu you can also use the key to save your settings and exit the Setup program 54 3 Troubleshooting Your PC The HP Summary Screen and Setup Program You move through the Setup program by using the following keys The 4 or arrows and asw keys can be used to select fields in the current menu The key moves to the previous page and the key moves to the next page in a scrollable menu The key moves to the top item and the key moves to the bottom item of the current menu Within a field selects the next lower value and selects the next higher value displays a sub menu for menu items marked with a solid right arrow or Cx allows you to exit from a sub menu The x and gt arrows select menus from the menu bar loads factory installed default values restores previous values from CMOS Fi or displays the general help screen exits from the general help screen Use the key to save your settings and exit Setup Pressing the a or gt arrow keys while you are on a main menu screen will take you to the next menu option If however you are ona sub menu screen and you press these arrows you will stay on that screen Use the and arrow keys to scroll through the items on the general help screen 55 3 Trou
31. cted by this service You are encouraged to access HP Information Services throughout the life of your PC whether in or out of warranty 68 4 Hewlett Packard Support and Information Services HP Network Phone in Support Service NPS HP Network Phone in Support Service NPS The HP Network Phone in Support Service NPS provides fast access to HP experts in networked Multivendor environments It can help you to e resolve complex network problems leverage HP s alliances with leading Network Operating Systems and Network manufacturers support your HP and non HP products with a single telephone call e increase network uptime You can purchase the HP NPS service as an annual contract billable in advance annually bi annually quarterly or at an hourly rate This contract service provides unlimited toll free access to HP Response Center Engineers RCEs To obtain an HP NPS contract contact your HP authorized reseller or if you are in the US call 800 437 9140 69 4 Hewlett Packard Support and Information Services Summary Summary The table below summarizes the services and support available from HP or authorized resellers Service Covers Period Response Fee When Purchase covered time available from Basic Parts and labor for HP Three years from Next working day charge At time of HP Warranty products date of purchase for on site pu
32. cycled or disposed of in an environmentally sound way Returned used batteries will be accepted free of charge OR Bij dit apparaat zijn batterijen geleverd Wanneer deze leeg zijn moet U ze niet weggooien maar inleveren als KCA Changement de la pile a danger d explosion lorsque la pile n est pas install e correctement Pour votre s curit ne jamais essayer de recharger de d monter ou de br ler l ancienne pile Remplacer uniquement avec une pile du m me type ou d un type quivalent recommand par HP La pile de cet ordinateur est une pile au lithium qui ne contient pas de m taux lourds n anmoins afin de prot ger l environnement il ne faut pas la jeter dans les ordures m nag res mais la rendre au magasin ou vous l avez achet e ou revendeur o vous avez achet l ordinateur ou Hewlett Packard pour qu elle soit recycl e ou stock e de mani re qui ne nuit pas l environnement Les piles us es seront accept es gratuitement 79 Notice for the United Kingdom The HP Vectra PC is approved under approval number NS G 1234 J 100003 for indirect connection to Public Telecommunication Systems within the United Kingdom Noise Declaration for Germany L rmangabe nach Maschinenlarmverordnung 3 GSGV Deutschland LpA 70 db am Arbeitsplatz normaler Betrieb nach EN27779 11 92 Notice for Japan 9 MATRRN S CIBM CIE E 084 LE iv ciem A653 NMB THREMRTORRBEMLE BME CARMA
33. d Display is Blank and There Are No Error Messages If your display is blank and there are no error messages when you turn on your PC follow this procedure Check external items 2 Check internal items 3 Rebuild your PC s components Be sure the following external items are functioning properly Check that the computer and display are turned on The power light should be illuminated e Check the display s contrast and brightness settings e Make sure that all cables and power cords are firmly plugged in Make sure the power outlet is working 33 Check Internal Items Rebuild Your PC s Components 3 Troubleshooting Your PC If Your PC Does Not Start Properly Ifthe PC still does not start properly follow this procedure to check the internal items 1 2 3 Turn off the display the computer and all external devices Unplug all power cords and cables noting their positions Disconnect the PC from any telecommunications network Remove the cover Check the following items Action Reference Check all internal cables Ensure they are correctly attached and firmly in place Check that the processor is correctly installed Refer to Installing an OverDrive Processor on page 29 Check that the processor speed switches have been set correctly Refer to System Board Switches on page 49 Check that the memory modules are correctly installed Refer to
34. d For your safety never attempt to recharge disassemble or burn the old battery Replace the battery only with the same or equivalent type recommended by the manufacturer The battery in this PC is a lithium battery which does not contain heavy metals nevertheless in order to protect the environment do not dispose of batteries in household waste Please return used batteries to the shop from which you bought them orto the dealer from whom you purchased your PC or to HP so that they can either be recycled or disposed of in an environmentally sound way Returned used batteries will be accepted free of charge You should order replacement battery HP 1420 0356 from your local Sales and Service office or the equivalent CR2032 which is available from most local stores 4 3 Troubleshooting Your PC Changing the Battery After removing the computer s cover and the air flow guide 1 Remove the old battery by sliding it from under the retaining clip note the position of the cross 2 Place the new battery in the battery holder with the cross in the same position as the old battery and ensure that it is properly seated Ensure that the clip is in place and holds the battery firmly After installing the battery replace the computer s cover and run the Setup program to reconfigure the computer 48 3 Troubleshooting Your PC Technical Information Needed for Troubleshooting Technical Information Needed for Trouble
35. d is correctly connected but your keyboard is still not available the power on password may be set to keyboard locked You will need to enter a password to unlock the keyboard and mouse You can change this setting in the Setup program Refer to the Power Menu in the HP Setup program Display Does Not Work Properly If Your Display is Blurred or Unreadable If you have selected the wrong display the display screen may become blurred or unreadable To correct this problem Select the correct display by refering to the display options section in the HP provided online user setup information that came with your PC Alternatively select the correct display by using the procedures in the operating system on your PC Refer to your PC s operating system documentation for details 37 3 Troubleshooting Your PC If Your PC Has a Hardware Problem If Nothing is Displayed on the Screen If nothing is displayed on the screen but the PC starts and the keyboard disk drives and other peripheral devices seem to operate properly e Make sure that the display is plugged in and switched ON Check that the brightness and contrast controls are properly set e Ensure that the display video cable is correctly connected e Switch off the display and unplug it from the power outlet Disconnect the video cable and examine the video cable connector pins If the pins are bent carefully straighten them e Check that the video upgrade is prope
36. display and computer and disconnect the power supply cables and any telecommunications cables Remove the computer s cover Remove the air flow guide refer to Removing the Air Flow Guide on page 14 Find a free accessory board slot with the correct type of connector socket PCI or ISA Some boards may have preferred locations in which case special installation instructions should be detailed in their manuals Unscrew and remove the accessory board slot cover Store it in a safe place If the slot cover is tight loosen the screws on the adjacent slots Step 4 Unscrew and Step 5 Slide the board into a remove the accessory free slot board slot cover 5 Hold the board vertically with the connector towards the socket Slide it into the free slot from which you have just removed the slot cover Do not bend the board 27 2 How to Install Accessories In Your PC Installing Accessory Boards 6 Align the board s connector with the slot s socket Firmly press the board into the socket Ensure that the board s connector engages completely with the socket and does not touch components on other boards The connector is fully in the socket when the board is aligned with the other slot covers 7 Secure the board by replacing the slot cover screw If you loosened the screws on adjacent slots tighten them 8 Ifyou have installed a VESA standard video adapter board connect the accessory board s cable to the VE
37. dministrator password carry out the following procedure Switch off the PC 2 Restart the PC If the keyboard is locked enter the administrator password 3 Wait for F2 Setup to be displayed 4 Press to start Setup 5 Enter the Administrator Password to access the Security User Password menu 6 Move to the User Password field and set a new User Password This will replace the old password which you had forgotten Press to save the new Password and exit Setup m J If you forget both the User Password and the Administrator Password Switch off the PC Remove the computer s cover Set switch 7 on the system board switch block to CLOSED Replace the PC s cover Switch on the PC and allow it to complete its startup routine The message Passwords have been cleared power off your PC and set switch 7 to open position before restarting will be displayed Switch off the computer and remove the PC s cover Reset switch 7 to OPEN Replace the computer s cover Switch on the PC and allow it to complete its startup routine OAfter the Power On Self Test has completed press when prompted to use Setup 11 Set new User and System Administrator Passwords 12 Press to save the new passwords and exit Setup OO A oo 43 3 Troubleshooting Your PC If Your PC Has a Software Problem If Your Application Software Does Not Work If the PC reports the system is OK and the indicator light over the power switc
38. doubt that you can lift the PC or display safely do not try to move it without help For your safety always connect the equipment to a grounded wall outlet Always use a power cord with a properly grounded plug such as the one provided with this equipment or one in compliance with your national regulations This PC is disconnected from the power by removing the power cord from the power outlet This means the PC must be located close to a power outlet that is easily accessible For your safety never remove the PC s cover without first removing the power cord from the power outlet and any connection to a telecommunications network Always replace the cover on the PC before switching it on again To avoid electric shock do not open the power supply This HP PC is a class 1 laser product Do not attempt to make any adjustment of the laser units Important Ergonomic Information It is strongly recommended that you read the ergonomic information before using your PC For Windows 95 users and Windows NT open the Start menu in the task bar and select Help Then double click on the help topic Working in Comfort vi Contents Setting Up and Using Your PC Unpacking Your tenes 2 Connecting the Mouse Keyboard Display and Printer 3 Connecting Audio Accessories 4 Connecting the Power Cables 5 Starting and Stopping
39. eadquarters Hewlett Packard Marketing Headquarters Should you wish to contact Hewlett Packard check your local telephone directory for the HP Sales and Service Office near you If you cannot find a convenient HP office you can write to one of the major HP Sales and Service Offices or one of the Worldwide Marketing Headquarters listed here ASIA Far East Sales Region Hdqtrs Hewlett Packard Asia Ltd 22 F Peregrine Tower Lipp Centre 89 Queensway Central Hong Kong EUROPE European Operations Hdqtrs Hewlett Packard S A 150 route du Nant d Avril P 0 Box 1217 Meyrin 2 Geneva Switzerland MIDDLE EAST AFRICA Middle East Central Africa Sales Hdqtrs Hewlett Packard S A Rue de Veyrot 39 CH 1217 Meyrin 1 Geneva Switzerland Hewlett Packard LATIN AMERICA Prolongaci n Reforma No 700 Col Lomas de Santa Fe Del Alvaro Obreg n M xico 01210 Mexico D F USA Intercon Operations Hdgtrs Hewlett Packard Company 9485 Deer Creek Road P 0 Box 10485 Palo Alto CA 94303 0896 USA CANADA Hewlett Packard Ltd 6877 Goreway Drive Mississauga Ontario L4V 1M8 Canada 4 Hewlett Packard Support and Information Services Hewlett Packard Marketing Headquarters 72 Glossary adapter An accessory board that connects to the system board via an accessory board slot BBS Bulletin Board System A computer that uses a modem and software to serve as an information source for other computers equipped with a mode
40. ector If you have a CD ROM drive currently connected to the middle connector you must reconnect the CD ROM drive to the end connector of the cable and then attach the new hard disk drive to the middle connector 20 2 How to Install Accessories In Your PC Installing Mass Storage Devices The following table explains which connectors you should use when you install additional devices Configuration Connections to Data Cables 1 Hard Disk Drive 1 Bootable hard disk drive First connector Primary IDE Cable 2 Hard Disk Drives 1 Bootable hard disk drive First connector Primary IDE Cable 2 Second hard disk drive Second connector Primary IDE Cable 3 Hard Disk Drives 1 Bootable hard disk drive First connector Primary IDE Cable 2 Second hard disk drive Second connector Primary IDE Cable 3 Third hard disk drive Secondary IDE Drive Cable Connector Hard Disk Drives 1 Bootable hard disk drive First connector Primary IDE Cable 2 Second hard disk drive Second connector Primary IDE CableCD 3 Third hard disk drive Secondary IDE Drive Cable Connector 4 Fourth hard disk drive Secondary IDE Drive Cable Connector NOTE When connecting hard disk drives note that if the drives are connected to the same data cable and the drives operate in different modes or speeds the slower speed will be used To avoid possible degradation of disk performance it
41. ed Kingdom call the number shown below and ask for representative 51 For all other locations first call the worldwide number to obtain the number of your local sales office then call your local sales office and ask for representative 51 Country Local Call Freephone Direct Number Number United States 1 800 848 8199 1 614 529 1349 United 0800 289378 44 1272 760680 Kingdom Worldwide 1 614 529 1349 CompuServe will send you a free introductory membership immediately including information on how to access CompuServe At the CompuServe prompt type GO HP 4 Hewlett Packard Support and Information Services Hewlett Packard Information Services HP Forum on America Online The HP Forum on America Online is an electronic information and communication service which can be accessed via modem To access the HP Forum e select Keyword Search from the menu e type HP e press This will load the HP Home Page directly onto your screen In the HP Forum you can ask and answer questions about HP products and you can also download drivers software application notes or utilities for HP products Membership information can be obtained by calling 1 800 827 6364 giving the preferred customer number 1118 62 4 Hewlett Packard Support and Information Services Hewlett Packard Information Services HP BBS Library The HP electronic bulletin board library service contains the late
42. emove the board from its slot holding the board at each end by its top edge Do not bend the board With its components facing up place the board on a clean flat solid static free surface Handle the board by its edges Install the memory module on the video board Carefully slide the board back into its slot Firmly press the board into the socket Make sure that the board s connector engages completely with the socket and does not touch components on other boards you may have installed Secure the board by replacing the screw Carefully install the video memory module 2 How to Install Accessories In Your PC Installing Memory 5 Install any other accessories before replacing the cover and reconnecting the cables 6 After switching on the PC change the video resolution and the number of colors displayed Alternatively use utilities supplied with the operating system See your operating system documentation and online help for more information Configuration Switches Two configuration switches are on the Matrox video adapter board Switch Use Switch Block to 1 Flash EEPROM Switch for VGA BIOS e OFF to prevent Video BIOS upgrades DEFAULT e ON to allow Video BIOS upgrades 2 Enable or disable VGA for single screen or dual screen operation with a second VGA controller e OFF for single screen operation DEFAULT e ON for dual screen operation with a second VGA controller Contact your HP r
43. en two or more peripheral devices compete for the same signal lines or channels Conflicts between your audio interface and another peripheral device might be due to the settings of the I O addresses IRQ channel or DMA channel To resolve the conflict change the settings either of the audio interface or of any other ISA accessory in your system This might be due to the DMA channel selected If you hear no output from both the 8 bit and 16 bit digitized sounds this might be due to an interrupt conflict Use the HP Setup program or your operating system s audio control software to change the audio interfaces DMA channel or IRQ setting The computer has two output jacks Stereo Out on the rear of the computer and a headphones jack on the front panel which provide the same output signal This is a low distortion output that cannot drive without amplification low impedance devices such as speakers If you plug devices with a low impedance less than 32 ohms into the Stereo Out jack or the headphones jack the volume will be low 45 Audio Input from the Microphone is Too Low or No Audio At All Humming Noise Occasional Crackles When Playing Back Sounds The PC Hangs While Recording 3 Troubleshooting Your PC If Your PC Has an Audio Problem Check that the microphone specifications meet the requirements of the 16 bit sound components The microphone should be a 600 ohm dynamic type If the power grounding of your audio compon
44. ents is inadequate a humming noise may be generated This may happen if your is connected to a hifi system Plug all devices into adjacent power outlets outlets within 5 cm 2 inches of each other or use line filters These crackles are usually the result of your PC being unable to transfer audio samples within the required time A solution is to use a lower sampling rate Recording and playing back at 22 kHz is less demanding upon system resources than recording audio at 44 kHz Uncompressed digital audio can eventually fill your hard disk For example one minute of stereo sound recorded at a resolution of 44 kHz will occupy about 10 5 MB Before recording check that there is enough free space on your hard disk Data compression can reduce the space required The A law and p law hardware compression used by the audio interface enables the sampling of sound at a resolution of 16 bits but it generates the same quantity of data as an 8 bit sample 46 MS DOS Games Give Not enough memory Errors WARNING 3 Troubleshooting Your PC Changing the Battery Many games require a large amount of base memory and may not execute if many drivers or TSR Terminate and Stay Resident programs are installed You may solve this problem by loading device drivers and TSRs into high memory Refer to your MS DOS manual for details of how to do this Changing the Battery There is a danger of explosion if the battery is incorrectly installe
45. epresentative for further information about upgrading the VGA BIOS NOTE 2 How to Install Accessories In Your PC Installing Mass Storage Devices Installing Mass Storage Devices If you need to have extra mass storage space for your application software you can install additional mass storage devices such as a flexible disk drive hard disk drive or tape drive Your PC already has one hard disk drive installed in the back shelf You can install another hard disk drive in the bottom internal shelf beneath the existing hard disk drive Your PC has a 3 5 inch flexible disk drive and a CD ROM drive installed in two front access device shelves Two more front access device shelves are available to install flexible disk drives CD ROM drives or tape drives Your PC has the following cables and connectors on the system board which may be used by mass storage devices e An Enhanced IDE Integrated Drive Electronics hard disk drive cable This supports up to two IDE hard disk drives one of which is already connected On the system board this cable s connector is labeled Primary IDE e Asecond Enhanced IDE drive cable with two connectors If you install CD ROM drive or a third hard disk drive or both connect it or them to this cable On the system board this cable s connector is labeled Secondary IDE e A flexible disk drive cable This supports up to two flexible disk drives one of which is already connected You c
46. er cord according to your local national electric code USA use a UL listed type SVT or SJT detachable power cord Canada use a CSA certified detachable power cord For your safety never remove the PC s cover without first removing the power cord and any connection to a telecommunication network Always replace the cover before switching on again Si le cordon secteur n est pas livr avec votre ordinateur utiliser un cordon secteur en accord avec votre code electrique national USA utiliser un cordon secteur UL listed de type SVT ou SJT Canada utiliser un cordon secteur certifi CSA Pour votre s curit ne jamais retirer le capot de l ordinateur sans avoir pr alablement d branch le cordon secteur et toute connection un r seau de t lecommunication N oubliez pas de replacer le capot avant de rebrancher le cordon secteur Changing a battery There is a danger of explosion if the battery is incorrectly installed For your safety never attempt to recharge disassemble or burn the old battery Replace the battery only with the same or equivalent type recommended by he manufacturer The battery in this PC is a lithium battery which does not contain heavy metals nevertheless in order to protect the environment do not dispose of batteries in household waste Please return used batteries o the shop from which you bought them to the dealer from whom you purchased the PC or to Hewlett Packard so that they can either be re
47. gulatory Information DECLARATION OF CONFORMITY according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name HEWLETT PACKARD Manufacturer s Address 5 Avenue raymond Chanas 38320 Eybens FRANCE Declares that the product Product Name Personal Computer Model Number HP Vectra VA 6 xxx Models DT and MT Conforms to the following Product Specifications SAFETY International IEC 950 1991 A1 A2 A3 Europe EN 60950 1992 A1 A2 EN 60825 1994 EMC CISPR 22 1993 EN 55022 1994 Class EN 50082 1 1992 IEC 801 2 1992 prEN 55024 2 1992 4 kV CD 8 kV AD IEC 801 3 1984 prEN 55024 3 1991 3 V m IEC 801 4 1988 prEN 55024 4 1992 0 5 kV Signal Lines 1 kV Power Lines IEC 555 2 1982 A1 1985 EN 60555 2 1987 IEC 1000 3 3 1994 EN 61000 3 3 1995 Supplementary information The product herewith complies with the requirements of the EMC Directive 89 336 EEC amended by Directive 93 68 EEC and the Low Voltage Directive 73 23 EEC and carries the CE marking accordingly Grenoble Jean Marc JULIA January 1997 Product Quality Manager 18 FCC for USA only Federal Communications Commission Radio Frequency Interference Statement Warning This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This
48. h is illuminated but some software won t run e Refer to the operating system and application software manuals e If Windows does not run properly refer to the Windows manual for guidance If the Date and Time are Incorrect The date and time can be incorrect for the following reasons e the time has changed for the seasons e the PC has been unplugged from the power too long and the battery is discharged To change the date and time use your operating system utilities or the Setup program 44 No Sound When Running Any Applications No Output from the 8 bit or 16 bit Digitized Sounds The Volume is Too Low 3 Troubleshooting Your PC If Your PC Has an Audio Problem If Your PC Has an Audio Problem First check that the output volume is not set to zero Use the volume control on the front panel Make sure the headphones are not connected directly to the CD ROM drive see the connection information in chapter 1 Remember also that plugging the headphones into the front panel cuts out sound to the internal speaker and to external speakers connected to the audio Stereo Out jack When your PC starts up the integrated audio interface may have no IRQ or DMA settings These settings are initialized by software upon startup Your system files may not have the necessary entries Run the Setup program to configure the IRQ and DMA settings Absence of sound can also be caused by a hardware conflict Hardware conflicts occur wh
49. iguration and environment Authorized Resellers can also answer questions regarding non HP hardware software and systems as well as answer queries about usage not intended for or not commonly used with the HP Vectra Authorized HP Resellers can also offer consulting services tailored to your specific needs regarding product development or custom installations as will third party support services or the HP Customer Support organization in your country HP SupportPack HP s three year SupportPack is available from your local reseller It must be purchased within 30 days of purchasing your HP Vectra The concept of SupportPack is simple It allows you to extend your one year on site hardware warranty to a three year on site hardware warranty offering next day on site response SupportPack is valid for the piece of equipment for which it was bought but is not transferable from one piece of equipment to another 59 4 Hewlett Packard Support and Information Services HP Support Assistant CD ROM HP Support Assistant CD ROM HP Support Assistant is a yearly subscription service on two CD ROMs one for software and another one for support documentation The software CD ROM is updated monthly and contains the latest HP drivers and utilities The documentation CD ROM is also updated monthly and contains e Product manuals and service manuals e Installation and configuration information Troubleshooting information e Technical refere
50. is easily accessible This PC is as class 1 laser product 1 Setting Up and Using Your PC Starting and Stopping Your PC Starting and Stopping Your PC Starting Your PC 1 2 Before you start your PC always switch on the display first Start your PC in one of these ways press the power button on the front panel press the space bar When you switch on the computer the computer carries out the Power On Self Test POST while the Vectra logo is displayed If you wish to view the POST details press to get the HP Summary Screen If there is an error in the POST the error will automatically be displayed If you have set a password in the PC s Setup program the password prompt displays after the POST has completed If the Password prompt is displayed type your password and press to be able to use the PC Stopping Your PC To stop the PC make sure that you have exited all programs and the operating system if necessary and then press the power button on the control panel Refer to the operating system manual for details of how to exit the operating system NOTE 1 Setting Up and Using Your PC Setting Passwords Setting Passwords You can set two passwords the administrator password and the user password to provide two levels of protection for your PC You set both passwords in the Security menu group of the Setup program Setting an Administrator Password Set the Administrator Password to protect the PC s
51. is recommended that whenever possible hard disk drives are placed on different cables There are two different types of connectors these are shown below Power Cables for Hard Disk Drives Tape Drives and CD ROM Drives Power Cable for 3 5 inch Flexible Disk Drive Some of the power connectors will already be connected to devices If you install a device that requires a different connector the connector converter should be supplied with the device CAUTION 2 How to Install Accessories In Your PC Installing Mass Storage Devices Installing an Additional Hard Disk Drive Refer to the drive s manuals to see if you must set jumpers or if there is a special installation procedure to follow If your new hard disk drive already has a mounting tray attached you must remove it before you can install the drive in your PC Make sure that you back up your files before you install a hard disk drive Refer to your operating system documentation for information on how to do this 1 Switch off the display and computer and disconnect the power supply cables and any telecommunications cables 2 Remove the computer s cover see page 13 Unscrew the access plate on the rear on the computer 4 Pass the drive through the shelf 5 Secure the drive to the box using the four screws provided with the drive Two screws must be inserted in each side Using screws other than those provided may cause damage to the device Step 3
52. l programs then restart the PC Consult your operating system documentation for any special instructions concerning turning off and then restarting your PC 2 While the Vectra logo appears on your display press This will take you to the HP Summary Screen To go immediately into the Setup program and bypass the Summary Screen press instead of The Summary Screen will appear for only a short time To retain the screen indefinitely until you decide to leave it press 52 3 Troubleshooting Your PC The HP Summary Screen and Setup Program When you press the HP Summary Screen similar to the following one will appear VAJ6xxx Copyright 1995 Hewlett Packard GZ xx xx BIOS Version GZ XX XX PC Serial Number FR54011111 CPU Date Code N A System RAM 16 MB COM1 3F8H Serial A Bank A 8 MB EDO COM2 2F6H Serial Bank B None COM3 None Bank C None COMA None Video RAM 1 MB 1 1 378H System Cache None LPT2 None Video Device LPT3 None 1st IDE Device HDD 848 MB Flexible Disk A 1 44 MB 2nd IDE Device None Flexible Disk B None 3rd IDE Device None Display type Not Available Ath IDE Device None ISA PnP Not Installed PCI Slot 1 Not Installed ISA PnP Not Installed PCI Slot 2 Not Installed ISA PnP Not Installed PCI Slot 3 Not Installed PCI Slot 4 Not Installed F1 to continue F2 to Setup lt F
53. ly attached to the system board Check that the disk power and data cables are correctly connected If you are using a hard disk drive with a controller board a SCSI hard disk for example the activity light does not flicker when the PC is accessing the hard disk drive If the CD ROM Drive Has a Problem Be sure to disconnect the power cord and any telecommunication cables from your computer before you remove the cover to check the cable connections or jumper settings To avoid electric shock and harm to your eyes by laser light do not open the CD ROM drive enclosure The CD ROM drive should be serviced by qualified service personnel only Do not attempt to make any adjustment of the unit Refer to the label on the CD ROM for power requirements and wavelength This PC is a class 1 laser product No Sound from the CD ROM Drive If you are having problems with sound when playing a CD e Check that the volume control if present on the CD ROM drive front panel is not set to the minimum e Ensure that the disk in the CD ROM drive is an audio disk and not a Photo CD or data CD e If using headphones or external speakers check that they are properly connected Check that the CD audio cable is correctly installed and is connected to the system board 3 Troubleshooting Your PC If Your PC Has a Hardware Problem CD ROM Drive is Idle If the CD ROM drive does not appear to be working try accessing the disk by clicking on the C
54. m Hewlett Packard has a BBS that can be reached at 1 408 553 3500 BIOS Basic Input Output System Software that provides an interface between the computer hardware and the operating system bus An electrical connection over which information is transported cache Ablock of high speed memory used for the temporary storage of data CD ROM Compact Disc Read Only Memory mass storage device that uses compact disc technology CDs can store data but most cannot be written to CMOS memory An area of your computer s memory whose contents are preserved when you turn off the computer CMOS memory stores information that must be maintained such as your computer s configuration controller A device that enables another device such as a hard disk to communicate with the computer device driver Software that enables the computer to interface with a specific peripheral such as a printer or display EPA energy star program A standard for power management which requires automatic power down to less than 30 W expansion slot slot inside the computer connected to the system board that can be used for accessory boards extended memory Memory which can be addressed by the processor in the area of memory above the first 1 MB HP Utilities Software provided by Hewlett Packard to perform certain tasks for example changing the date and time IDE Integrated Device Electronics An interface standard for commu
55. n Setup Flexible disk drive refer to the Hardware Protection Submenu of the Security Menu in the Setup Program Boot on flexible disk drive refer to the Start up Center Submenu of the Security Menu in the Setup Program Write on flexible disk drives refer to the Start up Center Submenu of the Security Menu in the Setup Program Check that the disk power and data cables are correctly connected If the Hard Disk Does Not Work 40 Check that the disk power and data cables are correctly connected refer to Internal Connectors on page 20 Check that the hard disk drive has been enabled refer to the Hardware Protection Submenu of the Security Menu in the Setup Program There is also an option in the Setup program that lets you disable or enable boot on hard disk drive refer to the Start up Center Submenu of the Security Menu in the Setup Program Check that the hard disk drive has been detected refer to the IDE Devices Submenu of the Configuration Menu in the Setup Program Check that the on board Bus IDE is enabled if you are using the integrated IDE controller refer to the IDE Devices Submenu of the Configuration Menu in the Setup Program If the Hard Disk Activity Light Does Not Work NOTE WARNING 3 Troubleshooting Your PC If Your PC Has a Hardware Problem If the hard disk activity light does not flicker when the PC is accessing the hard disk drive Check that the control panel connector is firm
56. nce manuals Subscriptions to HP Support Assistant can be obtained with an order form which is available from the HP FIRST Faxback system Request document number 9025 US and Asia Pacific or 19025 Europe Subscriptions can also be obtained by contacting the following numbers Region Phone Number Fax Number Asia Pacific 65 740 4477 65 740 4499 Europe 31 55 384279 31 55 434455 Latin America 1 317 364 8882 1 317 364 8888 US Canada 1 800 457 1762 1 317 364 8888 60 4 Hewlett Packard Support and Information Services Hewlett Packard Information Services Hewlett Packard Information Services Hewlett Packard Electronic Information Services are available 24 hours per day days per week ensuring that the most up to date information is always available HP Forum on CompuServe The HP Systems Forum on CompuServe is an on line service accessible via modem This service provides information about your HP PC and allows you to communicate with other HP users through an on line user forum HP users share their knowledge and experience with you and you will be able to ask or answer technical questions about your HP Vectra PC and HP products You can also download the latest versions of drivers BIOS and software utilities for HP Vectra PCs As preferred Hewlett Packard customer you are invited to join CompuServe at no initial charge For the United States and the Unit
57. nications between the computer and a hard disk or CD ROM IRQ Interrupt Request A signal which when received by the processor halts the current process and allows a different task to be undertaken jumper An electrically conductive part that is used to connect two or more points on a circuit board Commonly used to select configuration options 73 Glossary mass storage Any device used to store large amounts of data Usually refers to hard disks and tape backup units memory modules Miniature boards containing memory chips Used for increasing the amount of memory available in the computer multimedia Combining static media such as text and pictures with dynamic data such as sound video and animation on the same system network server mode security feature that prevents unauthorized use of an input device like a keyboard or mouse while your computer is running as an unattended network server pixel Picture element The smallest addressable spot on the screen POST Power On Self Test A series of tests your computer performs when you switch the computer on RAM Random Access Memory This memory is used to hold programs and data temporarily resolution A measure of the visible detail on a screen or printout Screen resolution is measured in pixels across by pixels down by number of colors Printer resolution is measured in dpi dots per inch 74 ROM Read Only Memory Comp
58. nstalling 15 memory installing main memory 15 microphone location of connector 4 MIDI connector 4 mouse problems 39 N network telephone support 69 P parallel port location 3 15 password setting 7 PC starting 6 stopping 6 PC unpacking 2 power cables connecting 5 printer connector 3 installing 3 problems 39 problems with accessory board 42 with software 43 with the audio interface 45 with the flexible disk drive 40 with the hard disk 40 with the printer 39 processor upgrade installing 29 R removing the cover 13 replacing IDE drives 22 Replacing cover 13 S serial port location 3 setting passwords 7 Setup program 52 SETUP can t change values 34 software problems 43 starting 6 Starting and Stopping Your PC 6 stopping 6 support by telephone 67 68 information services 57 Network Phone in Support 69 summary of services 70 Support Assistant ordering information 60 16 switch location 49 System board 49 system board 49 jumper location 49 Switch location 49 System board switches 49 T tape drive installing 24 telephone support for networks 69 out of warranty 68 under warranty 677 tools required for installation 2 troubleshooting 31 U unpacking the PC Z URL for HP World Wide Web site 63 video board flash BIOS 18 WwW World Wide Web access to HP 63 Regulatory Information and Warranty Re
59. o place Replace the heatsink and fasten the clip if the heatsink is not directly attached to the processor CAUTION Do not change the system board switches after you install an OverDrive processor processor 7 Replace the PC s cover Reconnect all cables and power cords 30 Troubleshooting Your PC This chapter can help you solve problems that you may encounter when using your PC It also introduces the HP Summary Screen and the HP Setup Program 3 Troubleshooting Your PC Solving Problems Solving Problems This chapter can help you solve most problems you might have with your PC If you are unable to solve your problem after following the advice in this chapter refer to Hewlett Packard Support and Information Services on page 57 HP Summary Screen The HP Summary Screen provides information about your PC s current configuration To view the Summary Screen press just after your PC is switched on and while the Vectra Logo appears during the Power on Self Test POST Refer also to HP Summary Screen on page 52 32 Check External Items 3 Troubleshooting Your PC If Your PC Does Not Start Properly If Your PC Does Not Start Properly Use this section if your PC does not start properly when you turn it on and you experience one of the following symptoms e Your PC s display is blank and there are no error messages e You cannot change any values in the Setup program e A POST error message is displaye
60. ode either unplug the PC from the power outlet or use a power block with a switch Typical Power Consumption Availability for ISA Accessory Slots 5V 4 83 limit per slot limited by system board 12V 1 5A limit per slot limited by system board 5 V 0 1A total power limit limited by power supply 12 V 0 3A total power limit limited by power supply Typical Power Consumption Availability for PCI Accessory Slots 5V 4 5A maximum per slot 12V 0 5 maximum per slot 12 V 0 1A maximum per slot There is a maximum per slot limit of 25 W between all supply rails 50 3 Troubleshooting Your PC Technical Information Needed for Troubleshooting IRQs DMAs and I O Addresses Used by Your PC IRQs used by PC ROO system timer RQ1 keyboard The IRQ DMA and 1 0 address R02 system cascade mappings shown here are for a R03 free if not used for serial port 2 PC with a basic configuration R04 free if not used for serial port 1 The resources used by your PC R05 free if not used for parallel port 2 may vary depending upon RO6 flexible disk drive controller which accessory boards are R07 free if not used for parallel port 1 bundled with the PC 08 real time clock R09 available for PCI devices if not used by ISA board R010 available for PCI devices if not used by ISA board R011 available for PCI devices if not used by ISA board RQ12 mouse R013 co processor R014 integra
61. ogramming instructions during the warranty period Customer s remedy shall be a refund or repair Should HP be unable to replace the media within a reasonable amount of time Customers alternate remedy shall be a refund of the purchase price upon return of the product and all copies Removable Media If supplied HP warrants the removable media if supplied upon which this product is recorded to be free from defects in materials and workmanship under normal use for a period of NINETY 90 DAYS from the date of purchase In the event the media proves to be defective during the warranty period Customer s remedy shall be to return the media to HP for replacement Should HP be unable to replace the media within a reasonable amount of time Customer s alternate remedy shall be a refund of the purchase price upon return of the product and destruction of all other non removable media copies of the software product Notice of Warranty Claims Customer must notify HP in writing of any warranty claim not later than thirty 30 days after the expiration of the warranty period Limitation of Warranty HP makes no other express warranty whether written or oral with respect to this product Any implied warranty of merchantability or fitness for a particular purpose is limited to the 90 day duration of this written warranty Some states or provinces do not allow limitations on how long an implied warranty lasts so the above limitation or exclusion may not a
62. one speakers and hifi system are not supplied with your PC WARNING To avoid discomfort from unexpected noise always turn the volume down before connecting headphones or speakers Listening to loud sounds for prolonged periods may permanently damage your hearing Before putting on headphones place them around your neck and turn the volume down When you put on the headphones slowly increase the volume until you find a comfortable listening level and leave the volume control in that position 1 Setting Up and Using Your PC Connecting the Power Cables Connecting the Power Cables 1 Remove the warning label covering the computer s power connector at the rear of the computer 2 Check that the correct voltage is selected for your country The voltage is set during manufacture and should be already correct 9 Connect the power cables to the display and the computer The connectors are shaped to go in one way only 4 Connect the display s power cable and the computer s power cable to grounded outlets WARNING For your safety always connect the equipment to a grounded wall outlet Always use a power cable with a properly grounded plug such as the one provided with this equipment or in compliance with your national regulations This PC is disconnected from the power by removing the power cable from the power outlet This means the PC must be located close to a power outlet that
63. ower On System Test POST can detect both an error and a change to the configuration In either case an error code and short description is displayed Depending on the kind of error you will have one or more of these choices available on screen Press to ignore the message and continue Press to run Setup and correct a system configuration error HP recommends that you correct the error before proceeding even if the PC appears to start successfully Press to accept validate the change and update Setup s configuration information Press to see more details about the message After viewing these details you will be returned to the original POST display screen If the message is actually a change to the configuration you have made for example you have just removed some memory you can then press to accept the change and update Setwp s configuration information Otherwise press to ignore the message and continue or press to run Setup and correct a system configuration error The number of choices you will have available are dependent on the kind of error 35 3 Troubleshooting Your PC If Your PC Does Not Start Properly Clearing the PC s Configuration Memory If the PC then starts but POST still persists in reporting an error clear the current configuration memory values and reinstall the built in default values 1 36 Turn off the PC disconnect the power and cables and remove the cover Disconnect the PC from an
64. pply to you This warranty gives specific legal rights and you may also have other rights which vary from state to state or province to province Limitation of Liability and Remedies THE REMEDIES PROVIDED ABOVE ARE CUSTOMER S SOLE AND EXCLUSIVE REMEDIES IN NO EVENT SHALL HP BE LIABLE FOR ANY DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING LOST PROFIT WHETHER BASED ON WARRANTY CONTRACT TORT OR ANY OTHER LEGAL THEORY Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you Obtaining Warranty Service Warranty service may be obtained from the nearest HP sales office or other location indicated in the owner s manual or service booklet Consumer transactions in Australia and the United Kingdom The disclaimers and limitations above shall not apply and shall not affect the statutory rights of a Consumer Rev 19 11 96 04 Your HP Vectra PC Physical Characteristics Characteristic Description Weight excluding display and keyboard 15 kg 33 pounds Dimensions Width 21 cm 8 27 Height 41 5 cm 16 34 Depth 40 5 cm 15 95 Footprint 0 085 m 0 91 ft Storage temperature 40 C to 70 40 F to 158 F Storage humidity 8 to 80 relative Operating temperature 5 C 40 C 40 F to 104 F Operating humidity 15
65. r or distributor Service contracts which provide after hour or weekend coverage faster response time or service in an Excluded Travel Area are often available from HP an authorized dealer or authorized distributor at additional charge Customer Responsibilities The customer may be required to run HP supplied diagnostic programs before an on site visit or replacement part will be dispatched The customer is responsible for the security of its proprietary and confidential information and for maintaining a procedure external to the products for reconstruction of lost or altered files data or programs For on site service the customer must provide access to the product adequate working space and facilities within a reasonable distance of the product access to and use of all information and facilities determined necessary by HP to service the product and operating supplies and consumables such as the customer would use during normal operation When service is being performed on site a representative of the customer must be present at all times The customer must state if the product is being used in an environment which poses a potential health hazard to repair personnel HP or the servicing dealer may require that the product be maintained by customer personnel under direct HP or dealer supervision Obtaining Return Warranty Service When return warranty service applies the product must be returned to a service facility designated b
66. r password can only be set if an Administrator Password has already been set Set a User Password to provide a power on password prompt to prevent your PC from being started or used in your absence start the PC when the keyboard and mouse are locked you must type the password and press to unlock the keyboard refer to Power On Password in the Administrator Password Submenu of the Security Menu in the HP Setup program If you have set both an Administrator Password and a User Password and you enter the Setup program by using the User Password you will only be able to change Main setup items If you enter the Setup program with an Administrator Password you will have no restrictions To set a User Password 1 Start the Setup Program Refer to Using the HP Setup Program page 53 Select the Security menu group Select the User Password submenu Choose the Set User Password setup item You will be asked to enter your old password and then your new password twice Be sure to save your changes before you exit the Setup program To remove the password follow the same procedure as to set a password but do not enter anything in the password field Press and then press a second time to confirm your action If you forget your password refer to If You Have Forgotten Your Password on page 43 1 Setting Up and Using Your PC Using Power Management Using Power Management Power management enables you to
67. rage outside the environmental specifications for the product in transit damage improper maintenance or defects resulting from use of non HP software accessories media supplies consumables or such items not designed for use with the product HP makes no other express warranty whether written or oral with respect to this product Any implied warranty of merchantability or fitness is limited to the three year duration of this written warranty Some states or provinces do not allow limitations on how long an implied warranty lasts so the above limitation or exclusion may not apply to you This warranty gives you specific legal rights and you may also have other rights which vary from state to state or province to province Limitation of Liability and Remedies The remedies provided above the customer s sole and exclusive remedies In no event shall HP be liable for any direct indirect special incidental or consequential damages whether based on warranty contract tort or any other legal theory The foregoing limitation of liability shall not apply in the event that any HP product sold hereunder is etermined by a court of competent jurisdiction to be defective and to have directly caused bodily injury death or property damage provided that in no event shall HP s liability for property damage exceed the greater of 50 000 or the purchase price of the specific product that caused such damage Some states or provinces do
68. rchase first year on site second and third year return to HP HP Parts and labor for HP First three years Next working day One fee which Within 30 days HP Authorized SupportPack products covers the three of purchase reseller on site years service HP Support containing Released N A Annual Anytime HP Assistant Product Manuals quarterly subscription echnical Information and Product features Electronic echnical information Anytime 24 hour access No charge Anytime HP BBS services rivers utilities tools WWW and diagnostics CompuServe America Online Technical Basic assistance for First year Business hours No charge At time of HP Phone PC setup purchase support configuration start up and hardware diagnosis Lifeline Basic assistance for After first year Business hours Per call fee Anytime after HP phone PC setup no time limit first year support configuration start up and hardware diagnosis HP Network Advanced remote Annual contract Business hours Annual fee or Anytime HP Authorized Phone in technical support for 24 hour 7 day minimum fee reseller support multivendor service also per incident networked available environments Service Technical Support Customer As required Annual fee or Anytime Reseller Contracts defined fee per incident 70 4 Hewlett Packard Support and Information Services Hewlett Packard Marketing H
69. rive installing 24 CD ROM drive does not work 41 Changing the battery 47 CompuServe free introductory membership 61 HP forum 61 connecting display 3 keyboard 3 power cables 5 connectors audio 4 headphones 4 microphone 4 MIDI 4 printer 3 cover replacing 13 cover removing 13 D display connecting 3 DMA Channels used by the PC 51 drivers obtaining via HP BBS 63 obtaining via World Wide Web 63 ordering by mail 65 E error message 35 F flexible disk drive installing 24 problems 40 G glossary 73 H hard disk problems 40 headphones jack location of connector 4 Hewlett Packard BBS library 63 information services 61 marketing headquarters 71 support and information services 57 World Wide Web access 63 HP Forum on America Online 62 on CompuServe 61 I I O addresses used by the PC 51 IDE drives 19 installing 22 replacing 22 information services 61 Installing main memory 15 memory 15 installing accessories 11 accessory boards 26 CD ROM drive 24 flexible disk drive 24 IDE drives 22 mass storage devices 19 printer 3 processor upgrade 29 tape drive 24 Installing memory 15 Interrupt Request Channels used by the PC 51 J jumper location 49 K keyboard connecting 3 keyboard problems 37 L LINE IN jack location of connector 4 LINE OUT jack location of connector 4 M mass storage devices connectors 19 installing 19 Memory i
70. rly installed if you have one e Check that an accessory board doesn t use the same I O address as the integrated video interface 083BOh to 03DFh Refer to the manual supplied with the accessory for further information e Ifthe display works correctly during the Power On Self Test POST but goes blank when Windows starts check that you have enough memory for the video mode you have selected e fyour screen s refresh rate is set too high the screen might be blank Check the refresh settings to ensure they are not too high Other Display Problems Ifthe display image is not aligned with the screen use the display s controls to center the image refer to the display manual for instructions If the screens generated by the applications do not appear to be correct check the application s manual to find out which video standard is required Also check your display manual to find out which refresh rate is required Use Setup or your operating system s procedures to select the correct refresh rate 38 3 Troubleshooting Your PC If Your PC Has a Hardware Problem If Your Mouse Does Not Work e Ensure that the mouse is correctly connected e Ensure that the mouse driver supplied with the preloaded software is installed correctly Choose a Logitech mouse driver e Clean the mouse ball and rollers as shown in the figure below use a non residual contact cleaner If Your Printer Does Not Work e Make sure the printer s power
71. shooting System Board Switches Switch Switch function 1 5 Processor speed see next table 6 Clear setup configuration Open Normal operation default Closed Clear CMOS 7 Clear Passwords Open Normal operation default Closed Clear User and Administrator passwords 8 eyboard power on Open disabled Closed enabled default 9 10 Reserved for test Set to Open for normal operation default setting Processor Bus Switch1 Switch 2 Switch 3 Switch 4 Switch 5 Frequency Frequency 180 MHz 60 MHz Closed Open Open Closed Open 200 MHz 66 MHz Open Open Open Closed Open 233 MHz 66 MHz Open Open Open Closed Closed 266 MHz 66 MHz Open Open Closed Open Open 49 NOTE 3 Troubleshooting Your PC Technical Information Needed for Troubleshooting Power Consumption All measurements are in watts rms Consumption at 115V 60Hz Consumption at 230V 50Hz 180 MHz 200 MHz 180 MHz 200 MHz Off 1 3 1 3 14 1 5 Windows NT with 55 2 55 5 54 5 54 6 HDD Accessories 1 No sleep mode suspend mode or any APM available under Windows NT When the PC is turned off with the power button on the front panel the power consumption falls below 5 Watts but is not zero The special on off method used by this PC considerably extends the lifetime of the power supply To reach zero power consumption in off m
72. sing the key provided Reconnect all the power cables 2 How to Install Accessories In Your PC Removing the Air Flow Guide Removing the Air Flow Guide Your PC has an air flow guide to help reduce the heat of the processor You must remove this guide before you can access the processor the system board switches the battery or any accessory board To remove the air flow guide unclip it from the side of the PC after you have removed the cover NOTE The air flow guide on your PC may be different from the one shown in this illustration CAUTION 2 How to Install Accessories In Your PC Installing Memory Installing Memory Static electricity can damage electronic components Turn all equipment OFF Don t let your clothes touch the accessory To equalize the static electricity rest the accessory bag on top ofthe PC while you are removing the accessory from the bag Handle the accessory as little as possible and with care Main Memory Modules Your PC is supplied with main memory If you need more main memory to run your application software you can install up to a total of 192 MB 6 x 32 MB Main memory is available in modules of 4 MB 8 MB 16 MB or 32 MB There are three memory banks with each bank requiring two memory modules You must install identical modules as pairs in each bank Bank Memory Modules You can Install A1 and A2 Comes preloaded with either 16 M
73. st versions of drivers BIOS and utilities which you can download to your PC using a modem Support documentation is also available Country Number Baud Rate United States 1 208 344 1691 300 1200 2400 4800 9600 14400 United Kingdom 44 1344 3600880 up to 14400 Worldwide 1 208 344 1691 300 1200 2400 4800 9600 14400 Set your modem for no parity 8 data bits and 1 stop bit N 8 1 HP World Wide Web Site The HP World Wide Web site gives you access to information about HP its products including product data sheets service and support information electronic newsletters and technical tips You can also download the latest versions of drivers BIOS and software utilities The Access Guide Directory guides you through the information and services available World Wide Web URL http www hp com 63 4 Hewlett Packard Support and Information Services Hewlett Packard Information Services HP FAXback on Demand HP FIRST HP FIRST is a service where you can select documents support and technical information data sheets and pre sales information which are then faxed to you To access this service you can use a touch tone phone and have the fax sent to the fax machine of your choice or use the handset on your fax machine and dial one of the numbers given below Country Region Number Access Method United States 1 800 333 1817 Phone or fax U K
74. ted IDE hard disk drive controller R015 ree if not used by second IDE controller DMAs used by PC DMA 0 Tee DMA 1 ree if not used for parallel port in Setup DMA 2 lexible disk drive controller DMA 3 ree if not used for parallel port in Setup DMA 4 used to cascade DMA channels 0 3 DMA 5 Tee DMA 6 Tee DMA 7 ree 1 0 Addresses used by PC 2Eh 2Fh integrated 1 0 controller 96h 97h Little Ben EOh E7h HP reserved 170h 177h 376h IDE secondary channel 1F h 1F7h 3F6h IDE primary channel 218h 27Fh parallel port 2 2E8h 2EFh serial port 4 2F8h 2FFh serial port 2 378h 37Fh parallel port 1 3BOh 3DFh integrated video graphics controller 3E8h 3EFh serial port 3 3F0h 3Fbh 3F7h integrated flexible disk controller 3F8h 3FFh serial port 1 496h 497h HP reserved 678h 67Dh parallel port if ECP mode is selected 778h 77Dh parallel port if ECP mode is selected 3 Troubleshooting Your PC The HP Summary Screen and Setup Program The HP Summary Screen and Setup Program This section introduces the HP Summary Screen and the HP Setup program You can use the Summary Screen and the Setup program to configure your PC and solve configuration problems with your PC HP Summary Screen Check your PC s configuration when you first use the PC and each time after you install remove or upgrade accessories To check the configuration 1 Turnonthe display and then the PC If the PC is already turned on save your data and exit al
75. the eee eee eens 47 Technical Information Needed for Troubleshooting 49 System Board 49 Power 50 IRQs DMAs and I O Addresses Used by Your 51 The HP Summary Screen and Setup Program 52 HP Summary PEE CURE Hoyt an WS 52 Using the HP Setup 58 Hewlett Packard Support and Information Services Introduction iiit tisk ees oan hws os ee es PE CERES 58 Your HP Authorized 59 HP raha IR RADO EN Aetna SAS 59 HP Support Assistant CD ROM 60 Hewlett Packard Information 61 HP Forum on 5 61 HP Forum on America 62 15123 818155 0 8 esa eee ed ee LER RT 68 HP World Wide Web 5 63 FAXback on Demand HP FIRST 64 HP Audio Tips USA only HP Automated Support Directory 64 Ordering Drivers and BIOS on 1 65 HP Support Services 66 Hewlett Packard Telephone S
76. third years of hardware warranty via the Lifeline program which is a fee based service HP does NOT provide support for Vectra PCs configured as network servers We recommend HP NetServers for your network server requirements Reloading the software bundled or pre loaded on your PC is not covered by the HP three year warranty For your bundled application HP recommends that you keep the master CD ROM Your HP authorized reseller offers various service contracts which can be tailored to your particular support needs 66 HP North American Customer Support Center HP European Customer Support Center 4 Hewlett Packard Support and Information Services Hewlett Packard Telephone Support Hewlett Packard Telephone Support Assistance from the HP North American Customer Support Center is available Monday to Friday 7 00 am to 6 00 pm Mountain time The number is 1 970 635 1000 Assistance from the HP European Customer Support Center is available Monday to Friday 8 30 am to 6 00 pm Central European time Country Language Local Number United Kingdom English 0171 512 5202 Ireland English 01 662 5525 Netherlands Dutch 020 606 8751 Belgium Dutch 02 626 8806 French 02 626 8807 Switzerland French 084 880 1111 German 084 880 1111 Germany German 0180 525 8143 France French 04 50 43 9853 Austria German 0660 6386 Norway Norwegian 22 11 6299 Denmark Danish 3929 4099
77. upport 67 Lifeline Telephone 68 HP Network Phone in Support Service NPS 69 SUMMA 2 NEAL Ibex eit ds te e serere 70 Hewlett Packard Marketing Headquarters 71 Glossary a Sen ce Aa E sea a eee 73 Index eorr ERE PERRA nee 15 HP Software Product License 83 HP Software Product Limited Warranty 84 setting Up and Using Your PC WARNING Operating System Installation Tools 1 Setting Up and Using Your PC Unpacking Your PC Unpacking Your PC 1 When you receive your PC unpack all the components If you have any doubt that you can lift the PC or display safely do not try to move it without help Typical Display Computer Mouse Manuals Keyboard 2 Place the PC ona sturdy desk near to easily accessible power outlets with enough space for the keyboard mouse and any other accessories 9 Position the PC so that its rear connectors are easily accessible You can place the PC on the floor instead of on the table if desired 4 Refer to the display s manual for information about the display Your PC s operating system is preloaded on your PC s hard disk No tools are required to set up your PC However if you plan to install a disk drive or an accessory board in your PC you will need
78. uter memory used to store parts of the computer s operating system permanently ROM chips can contain instructions and data SCSI Small Computer System Interface A high speed data bus used for connecting hard disks tape drives and other accessories to your computer SCSI chain Devices connected ona single SCSI bus Setup program Used to inform the computer about its configuration for example the amount of memory installed The setup program is stored in ROM on the system board shadow RAM A method of relocating the system and or video BIOS from slower ROM chips to faster RAM to improve system performance SIMM Single In line Memory Module A small board containing several RAM chips terminator A resistor at the end ofa SCSI cable that prevents the signal from reflecting back along the cable video controller A chip or expansion card which converts signals in the computer into displayable signals video RAM Memory that enables or speeds up drawing to the screen or increases resolution or color options Index A accessories installing 11 accessory board installing 26 problems 42 Accessory boards configuring in Win dows 3 11 26 air flow guide 14 America Online HP Forum 62 audio connectors 4 problems 45 B BBS library access numbers 63 BIOS obtaining via HP BBS 63 obtaining via World Wide Web 63 ordering by mail 65 updating video BIOS 18 cables keyboard 3 CD ROM d
79. y HP Customer must enclose a copy of a document proving date of purchase The customer shall prepay shipping charges and shall pay all duty and taxes for products returned to HP for warranty service HP shall pay for return of products to the customer except for products returned to the customer from another country HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use 82 HP Software Product License Agreement and Software amp Product Limited Warranty Your HP Vectra PC contains preinstalled software programs Please read the Software License Agreement before proceeding CAREFULLY READ THIS LICENSE AGREEMENT AND LIMITED WARRANTY STATEMENT BEFORE PROCEEDING TO OPERATE THIS EQUIPMENT RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT THE CUSTOMER AGREES TO ALL TERMS AND CONDITIONS OF THE LICENSE AGREEMENT PROCEEDING TO OPERATE THE EQUIPMENT INDICATES YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS IF YOU DO NOT AGREE WITH THE TERMS OF THE LICENSE AGREEMENT YOU MUST NOW EITHER REMOVE THE SOFTWARE FROM YOUR HARD DISK DRIVE AND DESTROY THE MASTER DISKETTES OR RETURN THE COMPLETE COMPUTER AND SOFTWARE FOR A FULL REFUND PROCEEDING WITH CONFIGURATION SIGNIFIES YOUR ACCEPTANCE OF THE LICENSE TERMS HP Software Product License Agreement UNLESS OTHERWISE STATED BELOW THIS HP SOFTWARE PRODUCT LICENSE AGREEMENT SHALL GOVERN THE USE OF ALL SOFTWARE THAT IS PROVIDED
80. y telecommunications network a Setthe system board switch 6 CMOS STATUS to CLOSED to clear the configuration b Replace the cover and reconnect the power cable only c Turn on the PC This will erase the CMOS memory d Wait until the PC has started A message will be displayed similar to this Configuration has been cleared set switch 6 to the OPEN position before rebooting Turn off the PC disconnect the power cable and remove the cover e Setthe system board switch 6 CMOS STATUS on the switch block to OPEN to re enable the configuration Replace the cover and reconnect the power and cables Switch on the PC An error message will be displayed similar to this Incorrect PC configuration The PC will stop Press any key to continue A pop up screen will appear stating that the CMOS checksum is invalid Default values will be loaded Press any key to continue Run Setup by pressing F2 CMOS default values will be automatically downloaded and saved Make any other changes you want and press to save the configuration and exit from Setup 3 Troubleshooting Your PC If Your PC Has a Hardware Problem If Your PC Has a Hardware Problem This section describes what to do if you have problems with your keyboard display disk drives printer accessory board or mouse If Your Keyboard Does Not Work Ensure that the keyboard is correctly connected If you turn on your PC the operating system boots the keyboar

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