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HP EX475 Installation and Troubleshooting Guide

1. manually forward port on my router Why did URL not work Detailed information is available in the Online User s guide DNS has not updated Wait 10 minutes for DNS to update Troubleshooting 59 Troubleshooting Tips for iTunes Table 9 Common Troubleshooting tips for iTunes Question Issue Probable Cause Answer Resolution iTunes aggregator does not appear to be working e No music in iTunes library e Accounts may not match or guest account disabled Add music to library Check C Program Files Hewlett Packard Media Aggregator txt Fix account synchronization Enable guest account Song selection from the server is not updating with new additions Server has not refreshed yet Wait for the Server to synchronize Click on eject button on the Server bar Podcasts not showing in playlist Podcast will not show in playlist Podcasts copied over will not show in playlist for server Chapter 5 Troubleshooting Tips for Upload Photos Table 10 Common Troubleshooting tips for Upload Photos Question Issue Probable Cause Answer Resolution Unable to upload images Installs may be blocked by browser security Just inserted the drive while Upload photo was loading Pop up blocker blocked install ActiveX is disabled Not using Internet Explorer Click to enable download instal
2. Guide this document e Warranty amp Support Guide Software Installation Disc e PC Restore Disc Server Recovery Disc lt s HP MediaSmart Power Cable Ethernet Software PC Restore Server Quick Start HP Support Setup Poster Server RJ 45 Cable Installation Disc Disc Recovery Disc Guide Guide 2 Chapter 1 The HP MediaSmart Server at a Glance front See the online User s Guide for additional information on light colors or patterns not discussed here Light bar There is one light bar for each internal hard drive in the HP MediaSmart Server Purple The light bar is solid purple before the HP MediaSmart Server software is installed on the first computer Blue The light bar is solid blue after the software is installed on one computer and the server restarts Power light The power light is solid blue when the server is turned on 7 Network connection light The network connection light is solid blue when the server is connected to the network via a router or switch E Health light The health light indicates that the server is operating correctly Purple The health light is solid purple before the HP MediaSmart Server software is installed on the first computer Blue The health light is solid blue after the software is installed on one computer and the server restarts NG USB port Plug up to four USB 2 0 or later disk drives into the USB ports to expand your storage space There is one USB port on the front
3. Write your password in the space provided below Password Help Protect Windows Home Server Automatically Windows Home Server Setup automatically downloads and installs relevant important updates from Windows Update to help make your home server more secure Choose if you want Windows Home Server to continue automatically downloading updates after Setup and click the next arrow NOTE It is recommended that you turn on Automatic Windows Updates Getting Started 15 16 Chapter 2 Customer Experience Improvement Program Join the Customer Experience Improvement Program CEIP and help make Windows Home Server even better CEIP collects information about your hardware and home server usage without interrupting you No information collected is used to identify or contact you Choose if you want to participate in this program and click the next arrow Windows Error Reporting To help understand the problems you may encounter with Windows Home Server Windows Error Reporting can automatically report them to Microsoft Any personal information inadvertently collected in the reports will not be used Choose if you want to participate in this program and click the next arrow Checking for Windows Home Server Updates The Windows Home Server installation checks for any relevant important updates This may take some time to complete but does not require additional information from you IMPORTANT Do not restart or tu
4. and three on the back of the server Welcome The HP MediaSmart Server at a Glance back USB ports Plug up to four USB 2 0 or later disk drives into the USB ports to expand your storage space There is one USB port on the front and three on the back of the server eSATA port Plug an eSATA external SATA hard drive into the eSATA port to expand your storage space rr Ethernet port Connect the HP MediaSmart Server to your network using an Ethernet cable D Power switch Press to turn the HP MediaSmart Server on Av Power port Plug the included AC power cord into the HP MediaSmart Server 4 Chapter 1 ARON Chapter 2 Getting Started In this chapter you ll connect the HP MediaSmart Server to your home network and install the software on your first home computer To get started you need to Connect the HP MediaSmart Server to your network and turn it on Update the trusted programs list for any firewall or anti virus software on your computer Install the HP MediaSmart Server software on one computer Follow the Setup Assistant in the Windows Home Server Console see Chapter 3 Install the HP MediaSmart Server software on additional computers see Chapter 4 6 What You ll Need to Set up the HP MediaSmart Server Chapter 2 One or more computers with Windows Vista Windows XP or Windows Media Center Edition 32 bit systems only See the online User s Guide for a complete list of supported operating systems A
5. at this time Playing and streaming of WMDRM protected content requires that the device that is playing the content have a license for the content When you downloaded the content to your PC you also received a license to play the content on that PC If you copy the files to the HP MediaSmart Server you cannot copy or transfer the license to the server The server must obtain its own license and we do not provide for this feature in the current product What you can do however is store your protected content on the HP MediaSmart Server This allows all of the PCs in the home that have a license for the content to play it from the HP MediaSmart Server by accessing it through the network For example to add all of the music on your Server to the Windows Media Player library on your PC 1 Open Windows Media Player on your PC 2 Select File gt Add to Media Library gt Add Folder 3 In the Add Folder dialog type lt YourServerName Music and click OK This will add all of the music files in your Music shared folder on the HP MediaSmart Server to your Windows Media Player library You will then be able to play all of the protected content for which this PC has a license Chapter 5 Troubleshooting Tips for TZO DNS Table 16 Common Troubleshooting tips for TZO DNS Question Issue Probable Cause Answer Resolution Why did URL not work DNS server might not have updated Wait about 10 minutes for DNS to updat
6. be used For many internet service providers this can cause problems and occasionally even redirect you to your home network router or modem To work around this 1 Replace the your domain name section of the URL address with the local name of your server the default is hpserver 2 In addition to removing common network issues this will also perform faster Why am getting a certificate error If you access your HP MediaSmart server from a computer that is not being backed up by the server you will get a warning about the server s security certificate whenever you access any of its https URLs The reason is that the server issues its own security certificate and since it is not an official Certificate Authority your web browser issues the warning or error message You may ignore the warning or error message and continue to the HP MediaSmart server s web pages Upload Photos requires ActiveX control to be loaded Detailed information is available in the Online User s guide Alternately you can use non Activex Add photos to your album Troubleshooti 53 54 Table 6 Common Troubleshooting tips for Webshare Question Issue Probable Cause Answer Resolution Clicking on photo Webshare on CC Does Not Open No Default Browser Select a default browser or reboot PC Webshare administrator cannot delete Visitor account Added visitor as User in WHS Co
7. broadband internet connection such as DSL or cable An external Internet broadband router with 100 Mbps or faster Ethernet connection to the server The router should be setup for DHCP which automatically provides IP addresses as devices are plugged in Internet Explorer 6 0 or later which you can download from www microsoft com downloads iTunes 7 1 or later which you can download from www apple com itunes download recommended for combining household music libraries and streaming music with iTunes Connect the HP MediaSmart Server to Your Network How to connect the HP MediaSmart Server to your network depends on your network configuration This example shows a broadband router connecting the following HP MediaSmart Server Desktop computer Laptop with a wireless adapter TV connected to a network enabled media streaming device such as an Xbox 360 Remote users connecting to the HP MediaSmart Server and home network through an Internet browser CAUTION If you have wireless functionality on your network be sure to enable your router s security settings to protect your network See the documentation that came with your router Household Notebooks Desktop PCs Digital Entertainment HP MediaSmart Server Home Router Internet Remote Users Getting Started 7 8 Turn on the HP MediaSmart Server Chapter 2 1 2 Plug in Plug one end of the power cord into the server s power receptacle and the other end into
8. near the top right In the left pane of the Settings panel select Media Sharing In the right pane of the Settings panel you must now select at least one of the shared folders for sharing by selecting the On radio button Click Apply This will automatically start WMC which will then share all of the files in the selected shared folders Troubleshooting 67 68 Table 14 Common Troubleshooting tips for Media Streaming Chapter 5 MediaSmart Server or none of your files are found by the DMA e If some of your files e g files newly copied to the server are not found by the DMA Question Issue Probable Cause Answer Resolution Why my files do not If your DMA does not Verify show up on DMA display WMC from the HP 4 Check that WMC is enabled use the above steps to get to the Media Sharing settings and verify that at least one of the shared folders is On 2 Check that the HP MediaSmart Server and DMA are both connected to the same home network a router or firewall between them could interfere with the discovery and content sharing protocols 3 Restart the DMA 4 Restart the HP Media Smart server Verify 1 Check that the files were copied to the correct location Only the Music Photos and Videos shared folders may be enabled for media sharing Note that if one of these folders is enabled for media sharing then all folders below that are also enabled for media sharing 2 Re enable the sh
9. 29 30 Chapter 3 Chapter 4 Installing on Additional Computers Now you are ready to run the Software Installation Disc on the other computers in your home Atter completing the steps in the Assistant on the first computer use the Software Installation Disc to install the HP MediaSmart Server and Windows Home Server Connector software on the other computers on your home network Install the software on one computer at time 31 32 Install the Software on Additional Computers Chapter 4 NOTE The HP MediaSmart Server must be on and alll of the lights on the front of the server must be solid blue before installing the software on additional computers Insert the Software Installation Disc into a computer connected to the home network You must have administrative privileges to install For additional information see in the installation chapter Follow the instructions on the installation wizards The installation process is identical to installing on the first computer except for the following The Windows Home Server Setup does not run Your server password is required to install as shown in the following figure I Windows Home Server Connector Log On to Your Windows Home Server Enter the Windows Home Server password Password hint What happens if I forget the Windows Home Server password lt Back i 3 Next gt Cancel Setting up Additional Home Computers After installing the software on the
10. 5 e Windows Vista e Windows XP To ensure that Network Discovery is turned on 1 2 3 4 Click the Start menu and then select Control Panel In the Control Panel click View network status and tasks In the Network and Sharing Center make sure that Network discovery is on If Network discovery is off click v then select Turn on network discovery and Apply To ensure your network is set up properly for TCP IP 1 2 3 4 Click Start and then select Control Panel Double click Network and Internet Connections Double click Network Connections If the computer is connected via Ethernet cable to the network right click Local Area Connection LAN If the computer is using a wireless connection right click Wireless Network Connection Click Properties In the dialog box that opens check to ensure that TCP IP is listed and selected If TCP IP is not listed click Install Protocol and then Add In the dialog box that appears select Internet Protocol TCP IP If TCP IP is listed and checked highlight it and click Properties then select Obtain IP address automatically and Obtain DNS server address automatically All computers should be set identically Table 5 Common Troubleshooting tips for Network Connection Issues Question Issue Probable Cause Answer Resolution Why is the Network connection light off e Windows Vista Check the network NetBIOS properties
11. Cause Answer Resolution Why my files do not show up on DMA Chapter 5 Digital Media Adapters DMA or Digital Media Receivers DMR use the Universal Plug n Play UPnP protocol to automatically discover Digital Media Servers DMS The HP MediaSmart Server uses Windows Media Connect 2 0 WMC as its DMS In order for a DMA to discover the HP MediaSmart Server and access its content WMC must be enabled WMC defaults to being disabled it is automatically enabled for all DMAs when the server administrator selects one or more of the three media shared folders Music Photos and Videos for media sharing On your DMA you should then see the HP MediaSmart Server listed as lt YourServerName gt 1 Windows Media Connect Note that some DMAs aggregate the content from all DMSs into a single view in such a case you may not be able to identify each DMS individually Table 14 Common Troubleshooting tips for Media Streaming Question Issue Probable Cause Answer Resolution Why my files do not show up on DMA e Once WMC has been enabled to share a shared folder it continually monitors the folder for new files 1 Open the Control Center on one of your home PCs Select the Tools tab at the bottom On the Tools tab click on the Home Server Console HSC icon On the HSC password screen type in the Administrator s password When the HSC comes up click on the Settings button
12. Chapter 1 Chapter 2 Chapter 3 Chapter 4 Contents TE What s in the Box mmmmmereerererrreesvsvresservrsen The HP MediaSmart Server ata Glance front wees The HP MediaSmart Server ata Glance back ee Gelling Stared vacssaicanssssconsestsesscdescnsssssnsdtasssasaneanaiausais What You ll Need to Set up the HP MediaSmart Server Connect the HP MediaSmart Server to Your Network ap Turn on the HP MediaSmart Server rvmenrrvnnrvvrervrnennnnn Greske arasesianslanrereasavssepeedeudneRanios einen Update Your Firewall s Trusted Program List rrrnvrrnnnne Install the Software on the First Computer errrvrrvvrrnenn Congratulations You are Ready to Start Using Your Server Using the Assistant resrerenrenenenrerenserenenveneneerenenserensereneeee Setting up the HP MediaSmart Server using the Assistant Installing on Additional Computers seseseneveveveveverererererer Install the Software on Additional Computers msrrrvrrnrnn Setting up Additional Home Computers smrervrvrrvvrvveenen Getting Acquainted with the HP MediaSmart Server she Chapter 5 Tigdblesheetiig cnn 35 Troubleshooting Tips for the Server seesseessesseseesseeseeeeeneceseeseeeseceseeeseeeseeseeneeeecneeas 36 Health Indicator ER EE 44 Troubleshooting Tips for Networking Issues as eeseeseeseeeseesceseeseeseeeseeseeseenseeseeneenaeentens 46 Troubleshooting Tips for Common Network Connection Issues sseeeseesseseeeseetseeseeeens 47 Tr
13. Depending on the network interface your computer uses you will experience different rates of data transfer to your server Network Interfaces are described in terms of their ideal maximum speed but many factors can affect the actual data transfer speeds you will experience For example your optimal wireless transfer speed will be reduced depending on the type of security and encryption you have enabled on your wireless network and by the amount of other work your computer and server are performing at the same time What are optimum data throughput speeds for different network interfaces e Gigabit Ethernet 1000mbps 125MBs e Fast Ethernet 100mbps 12 5MBs Wireless N 600mbps 75MBs e Wireless G 54mbps 6 75MBs e Wireless A 54mbps 6 75MBs e Wireless B 11 mbps 1 375MBs Troubleshooti 57 58 Troubleshooting Tips for Other Issues Table 7 Common Troubleshooting tips for Other issues Question Issue Probable Cause Answer Resolution Ideal Minimum time to transfer a 1GB file for different network interfaces Gigabit Ethernet 8s Fast Ethernet 1min 20s Wireless N 13 3s Wireless G 2min 28s Wireless A 2min 28s Wireless B 12min 7s Chapter 5 Troubleshooting Tips for Internet Router Configuration Table 8 Common Troubleshooting tips for Internet Router Configuration Question Issue Probable Cause Answer Resolution How do
14. Software Installation Disc there are a few setup options for you to consider The home computer is automatically set up to be backed up each night If you want to customize back up settings for this computer see Backups on page 19 e If you created individual user accounts in Windows Home Server for one or more family members that use this computer you also need to set up computer user accounts for them if you want them to be able to access features on the server without logging on For additional information see Task 2 of 6 Create User Accounts on page 23 If there is an iTunes library on this computer that you want to include in an aggregated iTunes library on the server set up this computer to copy its iTunes library to the server For additional information see the online HP MediaSmart Server User s Guide on the Software Installation Disc or on the Help amp Support tab of the HP MediaSmart Server Control Center Installing on Additional Computers 33 34 Getting Acquainted with the HP MediaSmart Server Chapter 4 Families with several computers in their home are challenged by a proliferation of digital content Precious and often irreplaceable photos music videos and documents are often scattered across multiple computers or are on remote web pages somewhere on the Internet The HP MediaSmart Server provides a simple way for family members to access share and protect their valuable content Try the followin
15. TP server information is correct Check that you enabled E mail notification for the group SMTP contact your ISP to insure the information you entered is correct e Check that the persons who have not received the E mail are in the correct group Emailed link not opening Website Connectivity Not On Turn on Website Connectivity E mail is not received Wrong E mail address entered Verify that the correct E mail address was entered Chapter 5 Troubleshooting Tips for iTunes Table 13 Common Troubleshooting tips for iTunes Question Issue Probable Cause Answer Resolution iTunes aggregator does not appear to be working e No music in iTunes library e Accounts may not match or guest account disabled Add music to library Check C Program Files Hewlett Packard Media Aggregator txt Fix account synchronization Enable guest account Song selection from the server is not updating with new additions Server has not refreshed yet Wait for the Server to synchronize Click on eject button on the Server bar Podcasts not showing in playlist Podcast will not show in playlist Podcasts copied over will not show in playlist for server Troubleshooting 65 66 Troubleshooting Tips for Media Streaming Table 14 Common Troubleshooting tips for Media Streaming Question Issue Probable
16. To ensure your network is set up properly for TCP IP 1 2 3 9 Click Start and then select Control Panel Click View network status and tasks under Network and Internet In the left pane click Manage Network Connections If the computer is connected via Ethernet cable to the network right click Local Area Connection LAN If the computer is using a wireless connection right click Wireless Network Connection Click Properties In the dialog box that opens check to ensure that Internet Protocol Version 4 TCP IP4 is listed and selected If TCP IP is not listed click Install Protocol and then Add In the dialog box that appears select Internet Protocol TCP IPv4 If TCP IP is listed and checked highlight it and click Properties then select Obtain IP address automatically and Obtain DNS server address automatically All computers should be set identically Check that each computer on the network has TCP IP advanced network properties set to Enable NetBIOS over TCP IP All computers should be set identically Troubleshooting 49 50 Table 5 Common Troubleshooting tips for Network Connection Issues Question Issue Probable Cause Answer Resolution Why is the Network connection light off Chapter 5 e Windows XP To ensure your network has the correct NetBIOS set up O NODARAN O N oO Click Start and then select Control Panel Double click Network and Inter
17. You can only check users that have remote access enabled and that have strong passwords If you need to change a user s account settings close the Windows Home Server Settings dialog box and click the User Accounts tab Select Visitor storage limits Visitors are friends and family outside your home network that you choose to share Webshare albums with Depending on how you set up visitors they may be able to add photos and videos to Webshare albums The storage limit restricts the space for unapproved photos and videos added by visitors Click OK Task 5 of 6 Turn on Media Sharing Turn on media sharing to stream music videos or pictures to supported digital media players or digital media receivers On task 5 of the Assistant click Configure Click On for each folder that you want to enable media streaming Click OK Task 6 of 6 Learn more about your HP MediaSmart Server This step does not require any set up It takes you to the HP MediaSmart Server User s Guide where you can learn about of the server s features On task 6 of the Assistant click the HP MediaSmart Server User s Guide link You can also open the User s Guide by Selecting the MediaSmart Server tab of the Windows Home Server Console and clicking Help in the upper right corner At the computer click Start All Programs and then select HP MediaSmart Server Click the Help amp Support tab and User s Guide Using the Assistant
18. an electrical outlet Connect Connect one end of the Ethernet cable to the server and the other end to an available Ethernet port on your router or switch Power on Press the Power button on the back of the server The server takes approximately 60 seconds to start The indicator lights blink and change color throughout the startup process Wait for all of the server lights to be solid before proceeding with the software installation IMPORTANT Do not attach USB devices to the HP MediaSmart Server during initial setup For additional information see the Installation and Troubleshooting Guide Check Lights The lights on the front of the HP MediaSmart Server indicate the status of the server Atter the HP MediaSmart Server startup completes and prior to the first software installation the indicator lights show Hard drives solid purple e Network solid blue s e Health solid purple FB After you complete the software installation as described later in this chapter all lights should be solid blue For any difficulties see Troubleshooting in this guide Getting Started 9 10 Update Your Firewall s Trusted Program List Chapter 2 The HP MediaSmart Server Software Installation Disc installs several programs that enable your computer to communicate with the HP MediaSmart Server over your network Software firewalls installed on your computer can block this communication and prevent the computer from
19. ared folder for media sharing Goto the Media Sharing Settings panel see the instructions above for how to get here Turn sharing Off for the shared folder with the missing files and select Apply Turn sharing back On for the shared folder and select Apply 3 Restart the DMA Restart the HP MediaSmart Server Table 14 Common Troubleshooting tips for Media Streaming Question Issue Probable Cause Answer Resolution File doesn t appear File type may not be supported May need to convert file to supported type Server not showing up End user forgot to turn on Media Sharing Turn on Media Sharing Media Files audio Video of supported format aren t seen by device Possible naming convention issues Double check names on server make sure they start with a word and not a number or symbol Troubleshooting 69 70 Troubleshooting Tips for DRM Table 15 Common Troubleshooting tips for DRM Question Issue Answer Resolution Why can play and stream DRM content my home computer but I can not stream it from my HP MediaSmart Server The HP MediaSmart Server includes a media server for streaming iTunes music to PCs running iTunes through the house See the section in the User s Guide on iTunes For Windows Media DRM WMDRM content protected wma music and wmv videos the HP MediaSmart server does not support streaming of this content to DMAs
20. cannot share my album Server users can create albums but not share them Detailed information is available in the Online User s guide Why cannot a visitor add photos They need space allocated Detailed information is available in the Online User s guide How do you set up an E mail address for a Home Server user Detailed information is available in the Online User s guide What is the difference between photos in Shared Folders and photos in Webshare Detailed information is available in the Online User s guide How to add photos from your photos shared folder to your webshare Chapter 5 Cannot access browse server shares from the photo selector 1 Use the photo loader on the left hand side to browse Network Neighborhood XP PCs or Network Vista PCs 2 If your server shared folder does not show up in this list then use the desktop shortcut to access shared folders on the server right click on the shared folder you wish to use and click on map network drive 3 The next time you use the photo loader browser to my computer and select the drive previously mapped Table 6 Common Troubleshooting tips for Webshare Question Issue Probable Cause Answer Resolution How do you make webshare work in the home Once remote access is setup and you have a custom domain name frequently urls that look something like https your domain name Webshare will
21. codes Codes when the indicator starts as Blinking red Question Issue Probable Cause Answer Resolution 2 blue 1 red BIOS corrupted Repeat power on to validate 2 blue 2 red Memory failure Contact HP Support Contact HP Support at http www hp com support 2 blue 3 red BIOS recovery source not Check that lower USB port on back of server has new BIOS source present 4 red Memory Failure Check that Memory is firmly seated in socket Troubleshooting 45 46 Troubleshooting Tips for Networking Issues Table 4 Common Troubleshooting tips for Networking Question Issue Probable Cause Answer Resolution No available port on network router Take the following steps 1 To add more Ethernet ports connect an Ethernet switch to the router Refer to the switch documentation for instructions on how it connects to the router 2 Connect one end of the Ethernet cable that came with the server to the switch and the other end to the HP MediaSmart Server Chapter 5 Troubleshooting Tips for Common Network Connection Issues Table 5 Common Troubleshooting tips for Network Connection Issues Question Issue Probable Cause Answer Resolution The network connection light alternates between blue and off The server is intermittently connected to the network Check the cable connection between the server and the router or switch Why is the Network connect
22. consult the HP support web site at hitp www hp com support Common Troubleshooting Tables The tables below contain common trouble shooing steps Troubleshooting 35 36 Troubleshooting Tips for the Server Table 1 Common Troubleshooting tips for the Server Question Issue Probable Cause Answer Resolution What to do if the server is unresponsive If the server appears to be unresponsive do either of the following e Reset the server console e Shutdown and restart manually How to force the server to turn off and restart Chapter 5 e Reset the server console Shutdown and restart manually How to reset the server from the Windows Home Server Console 1 From the Windows Home Server Console click the Close button 2 Double click the Windows Home Server icon in the task tray 3 On the Windows Home Server Console startup page click Options 4 From the drop down menu select Reset the Windows Home Server Console 5 Click OK to verify that you want to reset the console Shutting down and restarting the server 1 On the back of the server press the Power button 2 The health light should begin blinking Shutdown and restart via Windows Home Server console 1 Click the Settings tab 2 Click Shut Down Table 1 Common Troubleshooting tips for the Server Question Issue Probable Cause Answer Resolution What to do if the server is unresp
23. dicator on the Windows Home Server Console Network Health tab Troubleshooting 37 Table 1 Common Troubleshooting tips for the Server Question Issue Probable Cause Answer Resolution Why is the server s A red Health indicator light Solid red operating system failure Er indicator light has the following states Blinking red power on test has failed or BIOS failed Additionally on your computers the Windows Home Server icon is grey on the task tray which indicates the computer cannot contact Windows Home Server 38 Chapter 5 Table 1 Common Troubleshooting tips for the Server Question Issue Probable Cause Answer Resolution Computer Recovery PC Restore Disc Use this disc to restore your computer from the HP MediaSmart Server in the event of the following To restore the system drive When the operating system will not start boot e If you cannot use Single file Restore to restore the system files To ensure that you have the latest version of the PC Restore Disc contact HP support at http www hp com su pport Computer Recovery 1 Insert the PC Restore Disc into a CD DVD drive in the computer you want to restore 2 Restart the computer and boot from the CD 3 Follow the instructions in the Restore Wizard What to do about hardware warning messages Warning messages indicate Critical issues or At Risk issu
24. e and try again What value does TZO domain names provide beyond the Microsoft Live option TZO provides automatic E mail notifications to Webshare visitors that new photos are available without having to set up an SMTP E mail server Some broadband ISPs block Port 80 which is required for easy remote access The TZO service allows you to obtain easy remote access even if Port 80 is blocked With the Microsoft domain name if you don t already have a Microsoft Live account you ll have to set that up With TZO custom domain name option you can get your own domain name e g smithfamily com TZO customer support and troubleshooting Troubleshooting 71 72 Chapter 5
25. e installation and setup Click Next to display and accept the end user license agreement VEN baa Installing the HP MediaSmart Server yp Ready to install Click Install and follow the instructions on each page pow i og oa at OESA The following components are installed if they are not already on your computer This installation may restart your computer and take several minutes e Windows Installer 3 1 Microsoft Net Framework 2 0 e HP Update The HP MediaSmart Server software automatically installs after the components Once the HP software is installed the Windows Home Server Connector install begins Chapter 2 13 windows Home Server Connector About the Windows Home Server Meme to the Wanda Home Serve Connector The Windows Home Server Connector Windows Home Server Connector dons the Following Connects your computer to the server Windows Connects your computer rl et od Ndows Backs up your heme computer Home Server Mongors the heath of your home computer ek aero e Automatically backs up your computer every night Monitors the health of the network and computers running Windows Vista Enables configuration of the server from your computer Windows Home Server Setup runs only once on the first computer where you install the Windows Home Server Connector software E Windows Home Server Connector Finding Your Windows Home Server Finding the Server The Windows Home Server Connector ins
26. es e Critical issues address immediately otherwise the server may be damaged At Risk issues address as soon as possible Troubleshooting 39 Table 1 Common Troubleshooting tips for the Server Question Issue Probable Cause Answer Resolution Temperature warnings Temperature warning messages indicate that some server components are too hot Temperature warnings 1 Check the ventilation surrounding the server If the server is located in a small unventilated space move the server to a more ventilated location Check that the server s front and back panels are not blocked Check that the location of the server is not too hot Maximum environmental temperature for operating the server is 35 C 95 F N Remove any accumulated dust on the back and front of the server QD Fold up the flap on any empty system drive trays 4 If none of the previous steps return the temperature to normal a Write down the temperatures of the CPU and System b Turn off the server c Contact HP Support Fan speed warnings The fans cool the disk drives and other electronics If they are not cooling the server sufficiently the hard drives and server may be damaged Fan speed warnings 1 Write down the speeds of the upper and lower fans 2 Turn off the server 3 Contact HP Support Voltage warnings 40 Chapter 5 The voltages indicate the health of the server s power s
27. g password to be a folder access password Webshare Manager Enabling the Guest Account If you want everyone to use the same logon account to access the HP MediaSmart Server enable the guest account If the guest account is enabled with no password family members are not required to logon when they use home computers IMPORTANT If you enable the guest account everyone that connects to your home network has the same privileges That may mean that they all have full access to shared folders and other resources on your server To protect your home network from unwanted connections see Securing your server from intruders in the Troubleshooting section of the User s Guide 1 Click the User Accounts tab at the top of the page The User Accounts Setup dialog displays 2 Click Enable Guest Creating Individual User Accounts If family members want to access information on your home network from an Internet caf coffee shop or other location outside of your home they need individual user accounts with strong passwords At least one individual user account with a strong password is also required to create a Webshare Manager and to set up HP Photo Webshare IMPORTANT When you create user accounts on the server use logon names and passwords that match the logon names and passwords of existing user accounts on your home computers Creating matching user accounts enables family members to automatically log on to the serve
28. g steps to become acquainted with your new HP MediaSmart Server After you install the server software on one computer and complete the steps in the Assistant in the Windows Home Server Console install the software on a second computer on your home network From the first computer click the HP MediaSmart Server desktop icon Jj to start the HP MediaSmart Server Control Center Click the Photos icon and copy some pictures stored on your computer into the Photos folder From the second computer you can now access the pictures on your HP MediaSmart Server by clicking the HP MediaSmart Server desktop icon Jj and opening the Photos folder in the HP MediaSmart Server Control Center While on your second computer copy pictures into the Photos folder to share with other members of your family on your home network We encourage you to explore other features such as the HP Photo Webshare remote access over the Web and iTunes integration For additional information on these topics and more open the HP MediaSmart Server Control Center select the Help amp Support tab and click the User s Guide Chapter 5 Troubleshooting Find solutions for difficulties with your HP MediaSmart Server The tables below contain basic trouble shooting steps if they do not resolve the issue or you need assistance in some of the steps described open the HP MediaSmart Server Open the Help amp Support tab and click the User s guide If your problem is not listed
29. ion Issue Probable Cause Answer Resolution File transfer failure Chapter 5 What to do about a failure when transferring photos or video clips to the HP MediaSmart Server from your computer File transfer failure 1 2 Compare the files and try transferring the missing files again If the transfer fails again check that you can access the Windows Home Server If you cannot access the Windows Home Server please see the following tip Check the Event Viewer to see if the System logs loss shows a disconnect In Windows XP click Start Control Panel Performance and Maintenance Administrative Tools and then select Event Viewer In Windows Vista click Start Control Panel System and Maintenance Administrative Tools and then select Event Viewer network subnet If the computer that you transferring files from is connected wirelessly to the network try connecting it with an ethernet cable In Windows XP click Start Control Panel Performance and Maintenance Administrative Tools and then select Event Viewer In Windows Vista click Start Control Panel System and Maintenance Administrative Tools and then select Event Viewer Table 1 Common Troubleshooting tips for the Server Question Issue Probable Cause Answer Resolution If you cannot access the Windows Home Server Try the suggested resolutions Make sure that all the cable connections are correctly
30. ion light off To determine why the network connection light is off The firewall is blocking the connection Check that the router is correctly configured for DHCP Check the network is set up properly for TCP IP RON Make sure that all the cable connections are correctly plugged in Make sure the router or switch has power Restart the router or switch or unplug and plug it back in If you are using your own Ethernet cable try using the Ethernet cable that came with the HP MediaSmart Server If using a firewall program configure it to allow any HP MediaSmart or Windows Home Server applications For instructions to unblock see the software vendor s documentation The HP MediaSmart Server comes automatically set to use a DHCP server to dynamically assign IP addresses Most routers come with a built in DHCP server Check that the router has the DHCP server correctly enabled Refer to the documentation that came with the router for instructions on proper DHCP server configuration Check that each computer on the network has TCP IP listed and selected for the network properties with these options selected Obtain IP address automatically Obtain DNS server address automatically Troubleshooti 47 48 Table 5 Common Troubleshooting tips for Network Connection Issues Question Issue Probable Cause Answer Resolution Why is the Network connection light off Chapter
31. l at top of browser Reinsert the thumb drive Disable pop up blocker or enable pop ups for the URL Enable ActiveX e Use Internet Explorer Troubleshooting 61 62 Troubleshooting Tips for Microsoft Table 11 Common Troubleshooting tips for Microsoft Question Issue Probable Cause Answer Resolution Server low on space Clean out unused files Earmark backups for deletion and clean now delete unused docs from Shared Folders Cannot connect to server shares e A duplicate device exists on the network e User names and passwords do not match Verify that there is no device on the network named server Create a user on the server whose name and password match the user on the PC Chapter 5 Troubleshooting Tips for E Mail Table 12 Common Troubleshooting tips for E Mail Question Issue Probable Cause Answer Resolution Why do need E mail address for visitors and Home Server users Webshare has a notification mechanism that uses E mail to share photos with others In order for Webshare to send E mail and notify other users or visitors you must configure and enable webshare E mail notification in the administrative console TZO E mail is strongly recommended whenever TZO domain names are being used but SMTP E mail can also be used for E mail notifications Why do need to set up Webshare notifications Webshare has a featu
32. locating the HP MediaSmart Server on your network The following steps are recommended before installing the HP MediaSmart Server programs Launch your firewall and anti virus software and update the trusted programs list Verify that your firewall and anti virus software is set to Learn new programs After the HP MediaSmart Server software is installed the firewall should prompt you to allow the installed programs to communicate with the server If you are using a firewall or anti virus program that cannot automatically update its trusted software list please contact the firewall or anti virus software vendor to find out how to manually add software to the trusted software list Then visit hito www hp com go support for a list of software to add Sidebar Hubs and Network Health Light Some network hubs as opposed to switches or routers may reduce performance between your computer and the HP MediaSmart Server or the hub may prevent your computer from communicating with the server If this is a problem the network health indicator light on the front of the server will be off Replacing the hub with a switch may improve the network performance or restore connectivity HP MediaSmart Server 0 The network health light is solid blue when the server has network connectivity Install the Software on the First Computer Software Installation Disc Checking for Administrative Privileges You must have administrative pri
33. net connections Double click Network Connections Double click your default network connection Local Area Connection for wired networks Wireless for wireless connections Click Properties Highlight Internet Protocol TCP IP Click Properties Click Advanced Click the WINS tab NetBIOS settings are found at the bottom of the dialog box Make sure that the NetBIOS setting is not set to Disable NetBIOS over TCP IP Table 5 Common Troubleshooting tips for Network Connection Issues Question Issue Probable Cause Answer Resolution Why is the Network connection light off e Windows Vista To ensure your network has the correct NetBIOS set up 1 2 a O ON OOF W Click Start and then select Control Panel Click View network status and tasks under Network and Internet In the left pane click Manage Network Connections Right click your default network connection Local Area Connection LAN for wired networks Wireless Network Connection for wireless connections Highlight Internet Protocol Version 4 TCP IP Click Properties Click Advanced Click the WINS tab NetBIOS settings are found at the bottom of the dialog box Make sure that the NetBIOS setting is not set to Disable NetBIOS over TCP IP Troubleshooting 51 Troubleshooting Tips for Webshare Table 6 Common Troubleshooting tips for Webshare Question Issue Probable Cause Answer Resolution Why
34. nsole Add the visitor in webshare instead on in the Admin Console Visitor can create a photo album and add pictures but the album doesn t display Visitor does not have auto approve rights This is expected behavior for a Webshare Visitor who has permission to add photos The photos must be approved by a Webshare administrator before they will display in the photo album Visitor can create a photo album and add pictures but the album doesn t display the pictures Visitor does not have auto approve rights This is expected behavior for a Webshare Visitor who has permission to add photos The photos must be approved by a Webshare administrator before they will display in the photo album Visitor cannot download pictures and sees a message telling them that they cannot download pictures Visitor does not have download rights Downloading permissions are set by the Webshare administrator Visitor cannot add pictures and sees a message telling them that they can t add pictures Chapter 5 Visitor does not have add rights Permission to add pictures to photo albums are set by the Webshare administrator Table 6 Common Troubleshooting tips for Webshare Question Issue Probable Cause Answer Resolution Visitor has created an album or albums and wants to delete the album but cannot Visitors do not have delete album rights Visitor should delete the photos from
35. of the Assistant click Configure The Windows Home Server Settings page displays with Remote Access selected in the left menu Click Turn On under Web Site Connectivity 3 Click Setup under Router The server tries to configure your broadband router For more information see Configuring your broadband router in the Windows Home Server Console Help or see Troubleshooting in this guide 4 Click Setup under Domain Name A Domain Name is a Web address It allows you to access your HP MediaSmart Server and HP Photo Webshare from the Internet For instance if you registered MyFamily hpshare net for your HP MediaSmart Server you would use this address to connect to your server using remote access See the online HP MediaSmart Server User s Guide for more information 5 Customize Web Site Settings as desired 6 Click OK Task 4 of 6 Configure your HP Photo Webshare Personalize your Photo Webshare set up email notifications create Webshare managers and determine visitor upload limits 1 On task 4 of the Assistant click Configure a amp a a a E m amp Q ia The Windows Home Server Settings page displays with HP Photo Webshare selected in the left menu 2 Type a name for your Webshare under Webshare Name Using the Assistant 27 28 Chapter 3 Click Configure under Webshare Notifications and follow the instructions in the Email Settings wizard Check users to be Webshare Managers
36. onsive To force a shutdown and restart This should only be done if all other shutdown options fail The forced shutdown may result in data loss To force a shutdown and restart 1 2 On the back of the server hold in the Power button for at least 4 seconds to force the server to shutdown After the server is completely off press the Power button to restart Power on indicator is off The server is not powered on To power on the server 1 2 Make sure the power cord is fully plugged into the server and a powered electrical outlet If plugged into a surge protector or power strip make sure the device is switched on Press power button on rear of unit to turn power on Why is the hard drive light bar purple A purple light bar indicates that a hard drive has been installed but has not been initialized It occurs in the following conditions When setting up the server for first time the light bar is purple until the set up on the first computer is complete The drive has been removed from total storage for example when removing a drive from the drive bay When adding a new drive before it has been added to server storage Why is the hard drive light bar red A red light bar ses indicates the following That a hard drive has failed and must be replaced Additionally the connected computers show the following Red icon J on the task tray Red in
37. oubleshooting Tips for Webshare a seeeeescesseseeseeseeeceseeseeeseceeeeeeaeecseeseeneeneeeneens 52 Troubleshooting Tips for Other Issues merrrsnrrnnrnrrnrrrnrrnerrnrnrrrnennessesnrrsnrsnesnsrsnesnennn 57 Troubleshooting Tips for Internet Router Configuration o ssccceseessesseeseesseeseeeeesetteentens 59 Troubleshooting Tips for tunes _duicticctsnmivniniediommamwanumaiman mune 60 Troubleshooting Tips for Upload Photos o eecsessesseeseeseeseecseeseceseeeceseecsesaeeseeaeeatenaeeas 61 Troubleshooting Tips for Microsoft o eeeceescceseeteeseceseesceseecseesecececeseecseesecneeeeeeaeeneeeas 62 Troubleshooting Tips for E Mail s v seems messe 63 Troubleshooting Tips for iTunes dadcaciiicucumnoummntiaeisiranmnuannaaanams 65 Troubleshooting Tips for Media Streaming a esceessessessessceneesseeeeenseeseeseecseeseeneetaeeneens 66 Troubleshooting Tips for DRM seas ececeeseeseessessceseesseeseeeeseceseeaeeeseceeeeeneeseeeseeeeneeeaeens 70 Troubleshooting Tips for TZO DNS _sgassisrsesicasconsaxdnaveweresvsinnantwansdilesanenceviin ies seivibercnes 71 Chapter 1 Welcome Welcome to the HP MediaSmart Server Enjoy your digital experiences anywhere over the Internet Share your life with friends and family with HP Photo Webshare Automatically backup and protect your digital memories What s in the Box In the box you will find e HP MediaSmart Server e Power cord Ethernet cable Setup Poster Installation and Troubleshooting
38. plugged in Make sure the HP MediaSmart Server has power and the Network indicator light is blue Make sure the router or switch has power e Restart the router or switch e Restart all the devices on the network including the computers and the server Make sure your server and computers are on the same Network Troubleshooting 43 44 Health Indicator Codes The Tables below are a breakdown of the Health indicator displays To see this code using a paper clip press and release the recessed Status Recovery button on the front of the server Table 2 Health indicator codes Codes when the indicator starts as Solid red Question Issue Probable Cause Answer Resolution Solid red no code Operating system or application error See Windows Home Server Console for error condition 1 blue 2 red System drive failed to If the light bar for the system drive the lowest light bar is also red you boot need to replace the system hard drive 1 blue 3 red Operating system USB Check that lowest USB port on back of server has boot source boot failed 1 blue 4 red Recovery mode failed Contact HP Support at http www hp com support 1 blue 5 red Multiple boot failure Contact HP Support at http www hp com support 1 blue 6 red Service code Do not hold state button longer than 3 seconds Shut down and repeat Chapter 5 Table 3 Health indicator
39. r Question Issue Probable Cause Answer Resolution Clicking on Photo Unknown Click OK on error and attempt to open Photo Webshare again Webshare on CC causes command error Browser cannot display UPnP disabled Enable UPnP Turn Websites on Verify that there is only one DHCP server on the network VOIP devices often are DHCP servers Access the server through the local name Photo Webshare in CC and use the URL when outside the network Enable port forwarding for ports 80 443 and 4125 to the server s IP address Troubleshooting Tips for Other Issues Table 7 Common Troubleshooting tips for Other issues Question Issue Probable Cause Answer Resolution How to find the server software and firmware information The Hardware Status page contains information about your HP MediaSmart Server such as the software and BIOS version 1 At the computer double click the Windows Home Server icon in the task tray 2 log on to the Windows Home Server On the Windows Home Server Console click the Settings tab GM and then click Hardware Status in the left panel 3 The first backup is taking a long time Your initial PC backup could take several hours depending on how much data you have on your computer Subsequent backups will go much faster since only the data that has changed is copied to the server What are optimum data throughput speeds for different network interfaces
40. r when they log on to their home computer If your computer does not have a password or if the computer uses a factory default user name you can change these parameters e In Windows Vista click Start Control Panel and then User Accounts and Family Safety e In Windows XP click Start Control Panel and then User Accounts To create user accounts on the server 1 Click the User Accounts tab at the top of the page The User Accounts Setup dialog displays 2 Click Set Policy to force a password strength for all user accounts and click OK optional Using the Assistant 25 26 Chapter 3 3 4 Click OK on the User Accounts Setup dialog to begin creating user accounts Click Add and then complete the Add User Account Wizard Use only the following characters for names e Uppercase letters A B C and so on Lowercase letters a b c and so on e Numbers 0O 1 2 3 4 5 6 7 8 9 e Symbols use only dash underscore _ period space Check to enable remote access if the family member wants to access the home network from outside of the home of if they want to use HP Photo Webshare 6 Repeat for each user account that you want to add Task 3 of 6 Configure Remote Access To access your Photo Webshare from a Web browser outside of your home network or to easily access your files and home computers while you are away from home you must configure remote access On task 3
41. re to send E mail notifications whenever items are shared with others and the E mail addresses of these users is required It is recommended that visitor accounts always use the same E mail as the user name as opposed to having a different user name than the E mail address of a visitor which can add confusion for visitors E mail for Home Server users must be set up separately within Webshare as there is no other location that uses the E mail address of Home Server users How do find what my SMIP server is Contact your internet service provider to find your SMTP E mail settings Many service providers provide these settings as part of their E mail setup instructions for users However occasionally some ISPs do not provide SMTP E mail services For these situations some free E mail accounts also provide SMTP access Do need to do an SMTP E mail configuration If you are not using TZO domain services then SMTP is required to use any webshare E mail feature TZO E mail and domain services are a package and for most situations it is recommended that you use both together or neither Troubleshooting 63 64 Table 12 Common Troubleshooting tips for E Mail Question Issue Probable Cause Answer Resolution If you have chosen to use your own E mail provider to send Photo Webshare announcements and these E mail announcements have not been received by the people on your lists Ensure that SM
42. rn off your home server during the update process HP MediaSmart Server Software Update Starting Windows Home Server Click Start to log on and open Windows Home Server Logging on to Windows Home Server Type the password you created during the installation For additional information see Setting the Server Password on page 15 Checking for HP MediaSmart Server Updates The HP MediaSmart Server installation checks for any updates Installing updates ensures that you experience the full functionality and optimal performance of the HP MediaSmart Server IMPORTANT Do not restart or turn off your home server during the update process Getting Started 17 18 Chapter 2 Introducing the HP MediaSmart Server Assistant The server installation is complete When you click OK the Assistant remains at the bottom of the page to guide you through setting up your HP MediaSmart Server A green check mark appears for each completed step Once all of the steps are complete the Assistant link at the top of the page turns green Congratulations You are Ready to Start Using Your Server Some HP MediaSmart Server features such as backups and shared folders are pre configured and ready to go as soon as the first software installation is complete Other features require some set up before you can use them Backups After running the Software Installation Disc on your first home computer it is automatically added
43. tallations looks for and connects to your HP MediaSmart Server If the oO installation cannot find your server see the Troubleshooting Here woe ver rv home sere chapter at the end of this guide Once the server is found click Next to continue the installation Getting Started 13 Chapter 2 Initializing Windows Home Server The Windows Home Server initialization begins and can take several hours depending on your hardware Please wait while Windows Home Server Configures your hardware Recovers your data e Starts Windows Home Server Naming the HP MediaSmart Server Type a name for your server Server names can be 15 characters maximum with no spaces Letters at least one numbers and hyphens IMPORTANT This is the only time you can name your server It cannot be changed later Write your server name in the space provided below The default name is HPSERVER Server Name Setting the Server Password On the Windows Home Server password page you are asked to create a strong password A strong password must be at least 7 characters long and must fulfill three of the following four requirements Uppercase characters e Lowercase characters Numbers e Symbols such as and NOTE A password hint can be seen by anyone who clicks the Password hint button IMPORTANT The server password is not the same as a user password User accounts and passwords are covered in the next chapter
44. the file The Webshare administrator has permissions to delete photo albums Visitor has changed their password in Webshare to nothing using Change Password link Now they can t log into Webshare They are getting a message about their password being incorrect The Webshare admin has edited the Visitor s password There is an option on the Webshare login page to obtain a new password Webshare Visitor or Administrator is selecting URL from address field in web browser and after login the page that opens cannot be closed without closing the entire application Browser remembers previous credentials Type IP into browser address field e g www 192 168 1 103 and save the login page as a Favorite Webshare user is unable to log out of Webshare No logout option Browser remembers credentials There is no logout screen for Webshare Closing the browser will log out the user if credentials not saved Trouble uploading large files to webshare May keep timing out Give directions for configuring FTP functionality of imbedded 2003 Server Troubleshoot 55 56 Table 6 Common Troubleshooting tips for Webshare the page when accessing through URL Chapter 5 Websites are turned off Multiple DHCP devices are on the network Accessing the server through the URL while behind the same router has known issues e Upnp not supported by route
45. the task tray and log on The MediaSmart Server tab should be active 2 Follow the instructions in the Assistant at the bottom of the page The next chapter discusses the Assistant in detail Chapter 3 Using the Assistant The Assistant guides you through setting up your server Using the Assistant is optional but recommended to ensure that the most frequently used server features are set up correctly After running the Software Installation Disc the installer displays the Windows Home Server Console with the MediaSmart Server tab selected The Assistant displays at the bottom of the Windows Home Server Console The Assistant helps you complete the following HP MediaSmart Server configuration steps Task 1 of 6 Setup HP Software Update Task 2 of 6 Create User Accounts Task 3 of 6 Configure Remote Access Task 4 of 6 Configure your HP Photo Webshare Task 5 of 6 Turn on Media Sharing Task 6 of 6 Learn more about your HP MediaSmart Server 21 22 Setting up the HP MediaSmart Server using the Assistant Chapter 3 Opening the Assistant Complete the following steps if the Assistant is not already open 1 At the computer double click the Windows Home Server icon 9 in the system tray and log on 2 Click the MediaSmart Server tab 3 Click Assistant in the upper right corner The Assistant opens to the first incomplete task or closes at the bottom of the Windows Home Server Task 1 of 6 Setup HP Soft
46. to the list of computers that are backed up by the HP MediaSmart Server each night Run the Software Installation Disc on additional home computers to enable them to communicate with the server and to add them to nightly backups To customize the hard drive volumes to back up or to exclude folders from the backup 1 At the computer double click the Windows Home Server icon 3 in the task tray and log on 2 Click the Backups amp Computers tab Shared Folders and Media Sharing Start copying digital assets from your computer to shared folders on the HP MediaSmart Server 1 At the computer double click the HP MediaSmart Server desktop icon 2 Copy Photos Music or Videos to the appropriate shared folder or click Jj Server to create shared folders for other digital content NOTE From the Media Sharing page on the Windows Home Server Settings tab you can turn on digital media streaming for the Photos Music or Videos shared folders Click On for each folder that you want to stream from Getting Started 19 20 Chapter 2 Set up Additional Features Features such as HP Software Update User Accounts Remote Access Photo Webshare and Media Sharing require some setup The Assistant guides you through setting up your server Using the Assistant is optional but recommended to ensure that the most frequently used server features are set up correctly 1 At the computer double click the Windows Home Server icon 3 in
47. upply Voltage warnings 1 Write down the voltages 2 Turn off the server 3 Contact HP Support Table 1 Common Troubleshooting tips for the Server Question Issue Probable Cause Answer Resolution What is a Server Recovery Why Should consider a Server Recovery Server operating system has been corrupted Disk replacement partition data on other storage drives are okay If you have lost your password Server s system hard drive has been replaced For detailed steps see the online User s Guide Server Recovery attempts to recover all data and restore the folders However because of the state of the system prior to the recovery not all data may be able to be recovered or integrated into the folder structure During Server Recovery all system settings such as User Accounts and Photo Webshare settings are lost You will need to recreate them What is a Factory Reset Why Should I consider a Factory Reset The partition data on the other storage drives is corrupted Giving away or selling the server See the caution below this table For detailed Steps see the online User s Guide During Factory Reset not only are all system settings such as User Accounts and Photo Webshare settings are lost You will need to recreate them Also the data on all drives is lost Troubleshooting 41 42 Table 1 Common Troubleshooting tips for the Server Quest
48. vileges on your home computer to install the software Complete the following instructions for Windows Vista or Windows XP to view or change user account settings e In Windows Vista click Start Control Panel and then User Accounts and Family Safety In Windows XP click Start click Control Panel and then double click User Accounts Inserting the Software Installation Disc The Software Installation Disc first installs the HP MediaSmart Server software and then the Microsoft Home Server Connector software on your computer 1 Insert the Software Installation Disc into a computer connected to your network The installation starts 2 Follow the instructions on each installation page The remainder of this chapter describes important parts of the installation but not every step is described NOTE Computers running Windows Vista may display User Account Control messages such as A program needs your permission to Continue Click Continue Getting Started 11 UP ear Server Stop About the HP MediaSmart Server Software Hr redd s kje tee The HP MediaSmart Server software installs first This software is used to Provide a single point of access for all of the server s features Share photos and videos quickly and securely over the Web using HP Photo Webshare e Centralize your iTunes music library and more RECOMMENDATION Click User s Guide on this dialog box if you need additional assistance with th
49. ware Update Use the HP MediaSmart software update to keep your server and home computers current with the latest HP software online help and new features HP MediaSmart software update does not update the Microsoft Windows Home Server operating system For information about updating Windows Home Server see Configuring Windows Update in the Windows Home Server Console Help 1 On task1 of the Assistant click Configure The Windows Home Server Settings page displays with HP Software Updates selected in the left menu 2 Select one of the following options e Automatically download and install updates recommended e Download updates and let me choose when to install Turn off automatic updates Task 2 of 6 Create User Accounts The HP MediaSmart Server supports two types of user accounts guest and individual Use the table below to determine which type of user account best suits your needs Using the Assistant 23 24 Chapter 3 Type of User Acct Guest Individual Description Everyone uses the same account There is typically no password so no logon is required Each family member has a unique user name and password They logon to use home computers Remote HP Photo Fre Pokers Access Webshare Everyone has Full Cannot use Cannot use with access to all with remote Webshare shared folders access Each person can Available Available be set up with Requires a Requires a strong different shared stron

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