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HP ePrint Enterprise Installation Guide

1. 3 Verny en e DIS SENIE a e e i UEM IE UII M D Gsesussbastseumaansees 4 Account provisioning SECA ii 5 Application activation Android ooocncncnnncccccnnnnonnnnnncnonononononananionanoccnnnncnnnnnnnnannancnnnnnnonononnnnnnnnananccnncnonnnnnanananos 6 Activation completed successfully Android ooooononnnonanonanononononononononnnccnnnnncnnnonnnnnnnnnnnncononononnncnnnnnncnanannnnnnns 6 Job submission screen Android ras 8 Print progress screen Android occcccccccccccccccconcncnnnonononononononononononononnnnnannnnnnnnananannannnanaananananannanannnnnnncnnncnnnnans 8 Get print job with password screen Android ccccccccccccnnnnnnnnnnnonnnonanananananonnnnnnnananannnonancnnnncnnncnnnncnonccnnnnnnoss 9 IP ONS ADD SEDE erario cia oc 10 A Em 10 Iam Screen AIF DONE a e EE o O O NM E OOA AOE 11 HP ePrint server configuration screen iPhone oooocccccccccccccncnnnnnnnonananananananananannnnnncnnncnnnnnnnanononanananananana conos 12 Account provisioning screen iPhone eeeeeeeeeeeeeee esee eee ee eene eene eset se set ee etes esee tasses sees 13 Account activation screen iPhone eee eere eee eee ee essen nne h enano sees aat so asses seen esses esee eese ses seta aas eee ean 14 Printer selection screen iPhone asar 15 do ETENEE MIS UB TRE 16 Job submission and Release iPhone cccsssssccccssssseececessssseecccssssseeccesessseeeeccesss
2. hp eprint enterprise Ea HP ePrint 7 Enterprise e Pri rit Hewlett Packard trai ie uritur Enterprise Productivity Fia Help feck xu feet ira al iy amd ota ben ri ha csebhnci s proa ori FedEx Or e iTunes Figure 2 11 Install using iTunes hh dg ds Corro Por Ades Help a MA o ePrint D LA Tus Lada DELE d E inpr Pa G o Ma Pad E A ee HP ePrind Enterprise Formarty ePrint service Dari nitas ad bum ind pend kin eee laa c uan e aa haa Ags rer ior xcu AA i weas a hpa im eri 8 5 Cie weenie da de be cna ka iot gi 1 Bau rap punk zx pas pr Pe ary mahs nur eee bres Hem eee ma c pei E Jue o reel coe a Once Client application installation completes jobs can be printed as described in the following sections 10 Chapter 2 Deploying mobile clients 2 2 2 iPhone client usage flow 1 Open HP ePrint Enterprise app Select Enable enterprise printing on the main screen of HP ePrint Enterprise application Figure 2 12 Main screen iPhone essee Arte F 2 45 pm f7T 93 G Service Selection HP ePrint Enterprise Enable enterprise printing HP aPrint Enterprise is a private BE cloud based solution for corporate network printers optional must be purchased separately HP Public Print Locations Enable public printing I g Take advantage of thousands of HP Public Print Locations at Eg copy shops hotels alrport lounges and more when you need to print on the go
3. eeeeeeeeeeeeeeeeeeee nennen eennnnnnnnnnnn sen ertet asas sans essetis 52 Select lend DNE cutie oit iuo ioni a otiosus deoa Fed Os 53 Select Enterprise SOON a oec ictm to see ve bee Fate Feeds deca Sut ao Pak eon qae ue le Seber Mes qud eve bosque be ie 53 Fe ePrint registration SCEBOLlissssesetecise doa esti daa ce dee EIE E es ore dUd duse aveo A N EL OUS 54 Register A A EA 54 Activate registration SECO A A ad 55 Registration SUCCESSTUL SECON sissies as 56 Update Eois Ee RIS Ri TO TTE 56 erra DRILL SEL LT IO OT 57 Accept Ade Mens cole 57 Success tubprEntno tica ION iS Ad 58 Setting a BESAT PO iii 60 Mlle RTT AE E E E 60 Create IT politistemiplate II BES 4 a a alana das a ae a aa ae a 61 Setting BES 5 0 TT pOl eane a a A a a e dus cue doe 62 Name and Description InformallOl i 0i eeu a tos ss cog s daos Ye eo E SEEE EN 63 Create DOUCY PULO c sascha cath isst fue Ste Tae de clas 64 Create TWO IT DOCU TUS ooi nest etu Ra og ao eh eo ub eU E erue e dea inre 65 Figure 3 8 Figure 3 9 Figure 3 10 Figure 3 11 Figure 3 12 Figure 4 1 Figure 4 2 Figure 4 3 Figure 4 4 Figure 4 5 Figure 4 6 Figure 4 7 Figure 5 1 Figure 5 2 Figure 5 3 Figure 5 4 Figure 6 1 Figure 7 1 Figure 7 2 Figure 7 3 Figure 7 4 Figure 7 5 vill MANAG ST DOUCIOS ro e eros Led bd 66 Manage FDO Te HEU 67 Manage IT policies View complete IT policy eeeeeeeeeeeeeeeeee nennen nnne 68 Manager policies User d
4. 7 HP ePrint Enterprise Client Installation Guide Release 4 0 O Copyright 2010 2011 2015 Hewlett Packard Development Company L P Microsoft Windows Windows Server 2003 Windows Server 2003 R2 Windows Server 2008 Windows Server 2008 R2 Windows Server 2012 and Windows Server 2012 R2 are U S registered trademarks of Microsoft Corporation in the United States and or other countries BlackBerry RIM Research In Motion SureType and related trademarks names and logos are the property of Research In Motion Limited and are registered and or used in the U S and countries around the world Used under license from Research In Motion Limited iPhone and iPad are registered trademarks of Apple Inc Android is a trademark of Google Inc Good Good Technology Good Dynamics and Good for Enterprise are trademarks of Good Technology Corporation and its related entities January 2015 Confidential computer software Valid license from HP required for possession use or copying Consistent with FAR 12 211 and 12 212 Commercial Computer Software Computer Software Documentation and Technical Data for Commercial Items are licensed to the U S Government under vendor s standard commercial license The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services No
5. FedEx Office 9 ons mi FedEx Office After selecting a printer either public or enterprise the app goes to print job submission also called Service 2 7 5 Print job submission details screen This screen shows all available details about the printer including if files are supported contact information address working hours and more To send selected files to the printer or public provider tap Upload Figure 2 58 Service details Service details p xk FedEx Office Q Feo mi Upload i Images Call this store Get directions 330 S Hope StGround Fl Los Angeles CA 80071 213 620 8615 More information Section 2 7 HP ePrint Enterprise for Mobilelron client installation and usage flow 49 e File type is not supported e g Walmart supports only image files not documents or PDFs e Filesizeistoo large e Too many files exceeds number of files quota e Totaljob size in MB is bigger than partner limit If the job is not accepted for any of the above reasons tap the line summary of the files and select deselect files to print If labeled Selected files are not supported or Some selected files are not supported some of the selected files are not supported by the selected printer In this case those files are automatically left unselected since there s no meaning uploading them At least one supported file must be selected to create a print job Finally if the warning message Your info
6. 3 From HP ePrint Enterprise Home screen touch Mobile Device NFC to HPAC enabled printer 4 Mobile Device will communicate with HP AC server to indicate that a user is at the printer a The first time a user does this they must enroll their mobile device with the HP AC server and are prompted to log in to the printer b Subsequent touches will not require the user to go through login admin can force re enrollment 5 After touch occurs the user is enrolled when they touch any HP AC enabled printer Notes Some Android devices running Jelly Bean versions 4 1 1 or 4 1 2 have noticed issues when connecting to certain wireless networks Attempted connections to these wireless networks cause a system error in the Android device which then reboots For more information about boot loop see the HP ePrint Enterprise Troubleshooting Guide Many newer Android devices have an Auto Network Switch feature which may detect a Wi Fi that does have internet access In so when Touch to Authenticate is used with the option enabled the authentication process will fail For more information about Resetting passcode see the HP ePrint Enterprise Troubleshooting Guide 7 2 Touch to Release Touch to Release is the facility used to release jobs from an HP AC server using a mobile device app Touch to Release connectivity depends upon the following 80 Chapter 7 Appendix E Touch to Authenticate and Job Release for Android Devices via HP Ac
7. 46 Chapter 2 Deploying mobile clients Figure 2 53 Providers screen 15 15 Providers G You may pick up your printed files at any available location from the selected provider Walmart gt lt FedEx Office 9 900 km 9 uoo km 2 7 4 2 Nearby Nearby shows a list of printers ordered by distance In this view all printers will be shown public locations and enterprise printers if properly authenticated Figure 2 54 Nearby screens Mearby The UPS Store V 1mi FedEx Office Dos mi Hilton San Francisco Unio Dorm The UPS Store 9251 mai FedEx Office Gormi FedEx Office Section 2 7 HP ePrint Enterprise for Mobilelron client installation and usage flow 47 2 7 4 3 Shortcuts Shortcuts are a list of favorite and last used printers Figure 2 55 Shortcuts screen Shortcuts HP Demo Fran The UPS Store 2 7 4 4 Map The Map shows alist of all nearby printers represented with pins on the map Figure 2 56 Map screen 2 7 4 5 Search By tapping the search bar present on the nearby tab or shortcuts tab the user is able to search for printers with keyword Any public or enterprise printer found on the servers with the informed keywords will be shown on a list 48 Chapter 2 Deploying mobile clients Figure 2 57 Search screen A Search results Los Angeles The UPS Store IA B ai mi The UPS Store A Fujuerod aaa mi E Ih x FedEx Office Q 994 mi
8. HPSS 18158 30E local HP Connected ae eal a iee aa To enable the Enterprise icon add a STRING key named SDKProviderGroups with the value hpbjeXPSEnterprise xml inside HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Control Print Printers HPePrint PrinterDriverData registry key After registering the entry the Enterprise icon displays in the left pane of the ePrint screen Figure 2 60 HP ePrint main screen with Enterprise icon Search for wireless network and ePrint printers A Enter search text printer address or hostname HP Officejet Pro 8630 15830 HPSSS1F 8158 305 local Enierprese IP Connected P0 a am msnm cm nom lnc 2 8 3 Usage flow After installing HP ePrint software and enabling the ePrint Enterprise icon you can print any file from within your application using the following steps 1 From within your application select the file that you want to print 52 Chapter2 Deploying mobile clients 2 Select HP ePrint from the installed printers list and then click Print Figure 2 61 Select file and printer voce I reece a Copier 2 Pages ta Print Comments amp Forms on Document and Marup tat ee Page Siring amp Handling i MATARLA Size Dipbona Fit Actual rime amp Shnnk cenrnuned pages Choose paper source by PDF page sae Print on both sides of paper Cinertatson Ayto portrait landscape s Portr
9. bel 8 ached devices p El Wireless activatiana A ei rtd od Lu Create two IT policy rules one for CloudPrintJobSubmitAccount and one for CloudPrintServerAddress 64 Chapter 3 Appendix A Setting custom IT policies Figure 3 7 Create two IT policy rules FE lackllerrys Adrmanistratson Service Aimaors Internet Explorer ME E ey era TE econ e x E A di Foworkes Gig El suggested Stes dB Web Ske Gallery 2 BlackBerry Administration Service fy El Come Eme safety Took E Y internet Explorer has blocked this site From using an ActiveX control in an unsafe manner As a resuk this page might not display correctly x C zzz BlackBerry System Adiminietrator Lig suj Home Help y G HCE US Search IT policy rules help you control BlackBerry devices in pour arganizalian You can creaste a TT polcy bo define BlackBerry device security and ssnichronise data oer Me wireless nebwork You can configure IT policies assign IT policies B users or Gouge and more IT policy rule information D creme an IT policy CD senage IT policies Create an iT policy rule D Manage IT policy rules El Wi Fi configuration ES Mdminiiralor uber LEAS A amp amp ncled devices E Deployment jobs E Wireless activalions Servers amd componens El BlackBerry Solution topology Prefer ences L FT POP Ea 6 internet Protected Mode off Da Ag e y Eo vuoi a Clo
10. 28 Application Activation screen Blackberry cc ccccccssccccecccececcccecccccecceescceeceeceececccsececssscssscsssscssssssssssseseeeees 29 Successful Activation screen Blackberry oooccnnnnnnnnnnnncnnnonnnoncnonnnnnccnncononoconononononononononononononncnnnanannnanananos 29 PIO SCV C UG DONE 30 Select printer Blackberry eee eee e eee eee eese esee eese e essen eene eene senes sses testes essa essa essa assa sss s ssa aaas anus 30 Upload BIacEBOITU stirs sero sete A e PO A 31 Figure 2 37 Figure 2 38 Figure 2 39 Figure 2 40 Figure 2 41 Figure 2 42 Figure 2 43 Figure 2 44 Figure 2 45 Figure 2 46 Figure 2 47 Figure 2 48 Figure 2 49 Figure 2 50 Figure 2 51 Figure 2 52 Figure 2 53 Figure 2 54 Figure 2 55 Figure 2 56 Figure 2 57 Figure 2 58 Figure 2 59 Figure 2 60 Figure 2 61 Figure 2 62 Figure 2 63 Figure 2 64 Figure 2 65 Figure 2 66 Figure 2 67 Figure 2 68 Figure 2 69 Figure 2 70 Figure 3 1 Figure 3 2 Figure 3 3 Figure 3 4 Figure 3 5 Figure 3 6 Figure 3 7 Accept Terms or Use BlackBer 2o oso a a ues CPC DEDI UE oT OD LUDERE 32 Print progress screen BlackBerry ccccccscsssscssesccsecccsscssssssscssssssssssescsseccecesseseeeeceeseeseeeeseeseecesceeccseeseeeess 32 Account provisioning screen Windows phone ccccccessscsccscsccsecceeeseseeeeeeeeeeeeeceeeeeeeseeceeeseeeseeseseeseaeee
11. HP Access Control Enable HP Access Control Securely retrieve your print jobs and sign in to a printer using e your mobile device Section 2 2 Phone client installation and usage flow 11 2 Enter HP ePrint Enterprise server address to be used Tap Verify enterprise server Figure 2 13 HP ePrint server configuration screen iPhone 0000 Airtel 8 21 pm 18968 HP ePrint Enterprise Connect to HP ePrint Enterprise If your company has HP ePrint Enterprise you can configure it here Please provide the hostname or IP address for the HP ePrint Enterprise server Verify enterprise server 12 Chapter 2 Deploying mobile clients 3 Request an account Use an email address with a domain that is allowed in the HP ePrint Enterprise installation Tap Go Figure 2 14 Account provisioning screen iPhone s o Airtel gt 8 21 pm 18 L_ gt HP ePrint Enterprise Create an account HP ePrint Enterprise needs to create an account for you Please provide your corporate email address You should receive an activation code shortly Change ePrint server The HP ePrint Enterprise server emails an activation key confirming the account request to Activate the client in HP ePrint Enterprise Section 2 2 iPhone client installation and usage flow 13 4 Enter the activation key and tap Activate Figure 2 15 Account activation screen iPhone saeco Airtel F 8 21 pm T 18 C HP ePrint Enterprise Activate y
12. more information about the job such as submitted files and printer details 50 Chapter 2 Deploying mobile clients m Printouts w FedEx Office 1 tile EY 12136co vor Release code w HP ePrint 4th floor 1CE77ED 1 fila 3 162149 El Imagem1 jpg w Swiss Post 1 file a 82091DD1 More information wv The UPS Store X FedEx Office 2 8 HP ePrint Software client installation and usage flow The HP ePrint Software makes it easy to print from a desktop or laptop computer to any HP ePrint capable product After installing the driver you can print any file from within your application by selecting HP ePrint from the installed printers list This single driver makes it easy to find HP ePrint enabled products 2 8 1 Installing HP ePrint software To install HP ePrint software complete the following steps 1 Download the HP ePrint software from http www hp com go eprintmobiledriver 2 Launch the installer for Mac mpkg file or Windows setup exe A wizard guides you through the install steps 2 8 2 Enabling the Enterprise icon on the HP ePrint software screen After installing HP ePrint software you will not see the Enterprise icon in the left pane Section 2 8 HP ePrint Software client installation and usage flow 51 Figure 2 59 HP ePrint main screen without Enterprise icon Search for wireless network and ePrint printers A Enter search text printer address or hostname HP Officejet Pro 8630 15830
13. print an email message select or view the desired message and tap the BlackBerry menu key You should find the Print button on the menu Tap this button to go to the HP ePrint main screen Message Status Opened HP ePrint Find Search for printers Select Ad Get Plain Text y Last used printers Mark Unopened Wasp Prototype Brazil File CP E Diego HP R amp D Brazil Tecnopuc RS Save ga Paris Sanii Re ply sagis desk AS Porto Alegre R5 Porto Alegre Forward As ummar If an unsupported message type SMS PIN etc is selected the HP ePrint Enterprise main screen will not display 2 3 6 Finding and using a printer To find the printer you want to use enter any keyword in the search text box and tap the trackball pad button or tap Enter Section 2 3 BlackBerry client installation and usage flow 21 HP ePrint HP ePrint Search for printers Search results porto alegre mfp Please wait Last used printers Wasp Prototype Brazil c O CP E Diego HP R amp D Brazil Tecnopuc R5 TH Laserjet M5035 MFP Series AS Porto Alegre Raptor p Raptor CP team close to Giancarlo desk rie Press the Back button to return These key words should identify the printer description or location and can be separated by commas or spaces Example color north 3rd floor or next to kitchen Any words belonging to the printer name model name capabilities or any of the location tags will be used in t
14. this app and automatically register it Alternatively enter the activation code sent to your email address If you haven t received the email Send email again Activation successful displays Figure 2 33 Successful Activation screen Blackberry HP ePrintEnterprise What do you want to print n Images Activation successtfu Your printouts Once the authentication process completes you can print the files Section 2 4 BlackBerry 10 client installation and usage flow 29 6 Select the file to print and then click Done Figure 2 34 File selected Done 1 file selected 6 49 MB 7 After selecting the printer the jobs can be submitted Figure 2 35 Select printer Blackberry Color printer 2nd floor 30 Chapter 2 Deploying mobile clients 8 Click Upload Figure 2 36 Upload BlackBerry HP ePrintFnterprise After sending your files you will receive instructions on how to retrieve your printouts WHAT YOU WILL PRINT m BMP beach_6 6M GET THERE HP Laserjet 500 color MFP M575 Section 2 4 BlackBerry 10 client installation and usage flow 31 32 9 For Terms of use click Accept Figure 2 37 Accept Terms of use BlackBerry Terms of use By clicking agree accept the HP Terms of Use Click on the button below to read the terms and conditions on your Internet browser Figure 2 38 Print progress screen BlackBerry Creating print job Preparing
15. was sent lo myemail company domain Please check your email and enter the PIN you received below Re send Registration Email Register Different Email Section 2 8 HP ePrint Software client installation and usage flow 55 7 Inthe Registration Successful screen click OK Figure 2 66 Registration Successful screen You have successfully registered and may now print using the HP ePrint Enterprise server To print using HP ePrint from any application go to the File menu then select Print and select HP ePrint from your list of printers Clicking OK will save your credentials on this computer To delete your credentials open printing preferences select Enterprise select Preferences and select Delete Credentials 8 Selectthe location flag assign your location and then click OK Figure 2 67 Update Location screen memi M dL c M u pdate Location Inf an Tm Note This informaton will be sent securely over the Internet 56 Chapter 2 Deploying mobile clients 9 When the authentication process is complete you can view the printers available in your enterprise Select the printer to which you want to print or search for other Enterprise printers using keyword search and then click Print Figure 2 68 Select printer screen To search for print services enter one of the following Text to search within the current list Location e g Boston London My Location bellandur H
16. 1 LES cre O QE OT u 21 2 3 6 Finding and using a printer eee ececeeeececcecceccccceccccceccececcceeeeccescccssssessssssssssssssssscssssesssseseseeeens 21 2 3 7 Using the Last used printers list oooccccncnnnnnnnnnnnnnnnnononononcnnnnnnnonnncnnnonnnnnnnocnn conocio nn nccannnnnos 23 2 3 8 Notification messages esses cs ucro o eerta vas Nba S FRE SP VERUS ERERFVR D pEH a rU ds koe a USUS ANS Sua E nV PL dte RS rV EVI Rea do RE 23 2 4 BlackBerry 10 client installation and usage flow ooooococuunccccncnnnnnnnononanonanananananananancnoncncnncncononononnananananaso 24 2 4 1 Installing the BlackBerry 10 client ooccccccccccnnncnnncncnnccnnncnnccnccccncnnnncnononononononnononcnnononononos 24 2 4 2 BlackBerry 10 client usage flow ccccccccnnnnnannnananananacanananononononnnnnananananannnnanacnnnncnccanononons 25 2 5 Windows phone client installation and usage flow cocccccnnnonnnnnnnananananacacananononononananananananananancnnnnoss 33 2 5 1 Installing the Windows phone client eeeeeeeeeeeeeeeeeee eee ecce eee eese eene 33 2 5 2 Windows phone client usage flow eese eese eene eene nnne nnnnnnnnnn nnne sees ee sena 33 2 6 HP ePrint Enterprise for Good client installation and usage flow eese 38 2 6 1 Installing the HP ePrint Enterprise for Good client oonccn
17. BAS application that interfaces with BES through the web under Policy select Create Policy 61 Figure 3 4 Setting BES 5 0 IT policy E lackllerry amp Administration Service Windows Internet Explorer Pai x PES BlackBerry Adminstration Service Er Gl gt ome Bee Geo Tone d a This website wants to run the Following add on RIM Scrip Capable Device Controller from Research In Motion TF you brust the suebisite and tha add on and want to alow it to run cick here x BlackBer L A ici mein User Software configurations amp Create n Leper 6n Creme a software confaurabon Manage users GG Manage softwere configurations Group Applications B Create a goug Add or update applications 9 Manage groups Manage aopicationa Policy ervers and compone amp Create an IT policy c E 3 Server view hanaga IT pobcies Component ver Brosser time zone Iii rra im Petition Limit rri 511 a s F F T F7 ns Co 62 Chapter3 Appendix A Setting custom IT policies 2 Enter Name and Description information Figure 3 5 Name and Description information F lackllerrys amp Administration Service Windows Internet Explorer dfeees 5 IP internet Explorer has blocked t va Adria E 2 al amp ysebem Admindetralor L fig bul Homie ar kt FUELED f 14 Quick USEI search Ll ary Crie ami polus Create an FT policy policy rules help you canto BlackBer devices in your argan
18. Deploying mobile clients HP ePrint HP Print OposContrAssistencial DOC SAGIANE doc Print progress Selected printer Sending request OK Name HP LaserJet M5035 MFP Seri Sending content OK Model Name HP Laserjet M5035 M Country Brazil Printing should start in about 2 City Porto Alegre minutes subject to network and Building 95C printer conditions State RS Floor 3rd 2 3 7 Using the Last used printers list Previously used printers will automatically be listed on the first HP ePrint Enterprise screen so you won t need to search for them every time Just select a printer and go directly to the confirmation screen This list is ordered by usage history the last printer you used will be at the top HP ePrint Search for printers A Last used printers Wasp Prototype Brazil p YP CPE Diego HP R amp D Brazil Tecnopuc R5 em HP Laserjet M5035 MFP Series Raptor Raptor CP team close to C ancarlio desk 2 3 8 Notification messages After tapping Print you should be notified about the status of your print job You should receive a message of either success of failure Section 2 3 BlackBerry client installation and usage flow 23 Notification icon on your BlackBerry home screen HP ePrint HP ePrint HP ePrint Support Message HP ePrint Support Message ig Message printed E Message not printed A message you sent and all Cloudprint could not process and supported incl
19. Mariage IT policies Edi iT policy 9 vifi configuration A Cony IT policy H Adrinisirador usa Daas IT policy r UU low ns with neconcied T policy FS wiew IT policies ist 7 2001 Research bs Moon abed i nights reserved erm 31 0 737 68 Chapter3 Appendix A Setting custom IT policies 2 Click User defined Figure 3 11 Manage IT policies User defined FP BlackBerry Administration Service Windows Internet Explorer PES ES Go a PEE e Tal ERA OCA eS ccnone aii Perm termes Error hea x Bing GE Sese D de Web Skee Gallery v Ea gt L mE Espe gt Safety Tgnb CE IP internet Explorer has blocked this site From using an ActiveX control in an unsafe manner As a resuk this page might not display correctly x L se ia a PR HESS i System Adie ater F BlackBerry eric Quick user search cui can taname T polities vive a led of users wih specific IT policies assign IT policies lo users and groups edit T policies daiala IT policies a more Policy information Appicabon Center BlackBerry App World BlackBerry ao Deskop D Create an IT poky CD Manage IT policies n_e Cree anit palicy ruis i kanaga iT poly rules E vifi configuration ES Adrintairalor usa Peres Save all ES Cancel and return do view ola y a 9 After the page refreshes select Edit IT Policy to continue 10 Enter values for the two cus
20. P LaserJet 500 color MFP M575 Connected Karnataka Bangalore Karnataka Bangalore INDIA Mar i Karnataka Bangalore INDIA Marathalli Outer Ring Road gt Service HP LaserJet M9040 MFP Series Karnataka Bangalore Bellandur Karnataka Bangalore Bellandur Karnataka Bangalore INDIA Pritech Park AMA HP LJ 9040MFP Floor Printer Bangalore KA Bellandur PSRO1 Bangalor Bellandur PSRO1 Bangalore INDIA KA A Wing 1 Floo Followme Secure Pull Print Printer Karnataka Bangalore Bellandur Karnataka Bangalore INDIA lab Pritech Park HP Connected 10 In Terms and Conditions click Agree Figure 2 69 Accept agreement screen Terms of Use By clicking I agree I accept the HP Terms of Use Click on the button below to read the terms and conditions on your Internet browser wm Section 2 8 HP ePrint Software client installation and usage flow 57 11 Inthe Release Code window click OK Figure 2 70 Successful print notification Print job delivered successfully Helease Code No release code required Documents are printed immediately Notification sentto registered email address myemail company domain The print job is delivered successfully ET NOTE HP ePrint software will not work when ePrint Enterprise Server is installed with enhanced security profile https installation host cloudprintadmin If this is the case manually export the certificate
21. PAE ES TE suggested Stes dE Web Slice Gallery EES BlackBerry Administration Service Nc 1 me Esge Safety Tgok E Wf Internet Explorer has blocked this site From using an ActiveX control in an unsafe manner As a resuk this page might not display correctly w BlackBerry ee paaa aa strong comment precion rums 011 USO mass storage ana requires tne BlackBerry device lo encrypl external Me eystems biim Securiy wilh Mo Sed Party Aplicado Similar 10 te Medium Password Security he Medium Security with ho 3nd Party Applications IT policy requires a complex password That a user must change frequently a securky tieeout and a medmum passero history The TT policy prevents users trom making ther BlackBerry devices discoverable by BlackBerry solution management ie eee Seca party applications E User Acancad securfhy vet Ho 3ed Party Applications Sider 1o the Advanced Securkby IT policy he Advanced Security wilh ho 3rd E Group Party Applications IT policy recguinas d complex pissseord That amp uer must E Role change frequently a set password timeout that locks the BlackBerry device E Sotware and a maximum password history The iT policy restricts Bluetooth technology El Policy on the BlackBerry device bums on sirong content protection turns off USE D Create an IT policy mass storage requires the BleckBerry device lo encrypl external file sysbems D Manage IT policies and turre off Be shelly lo doveniosd third par
22. Tap check mark The HP ePrint Enterprise server sends an email with the activation code to confirm the account request and activate the client in HP ePrint Enterprise Figure 2 39 Account provisioning screen Windows phone as Enter an Account emaili domain com Please provide your email address to manage your print jobs You should receive an activation code shortly after submitting your email address This code enables printing through the application 4 Enter the activation code and then tap the check mark Figure 2 40 Activate your Application screen Windows phone DE Activate your application By now you should have received an email with a code Please type it in and activate the application If you have not received the email yet you may want to double check the address and send it again If you do not activate your application now you will not have access to ePrint Enterprise Enjoy your printing Successful activation screen displays Once the authentication process completes you can tap Email Pictures or Files Section 2 5 Windows phone client installation and usage flow 35 5 Select the file to print and then tap the check mark Figure 2 41 Select content Windows phone CHOOSE FILE all 6 After selecting the printer the jobs can be submitted Figure 2 42 Select printer Windows phone ae Available Printers e g printer name location description or model nam
23. UL SCFeBD ento este ien ies o a 83 Overview HP ePrint Enterprise is a client server solution that consists of mobile applications with access to printable content and a backend server inside the company s network This solution is capable of receiving plain content such as Word documents images PDF s etc and rendering and printing as regular print jobs 2 2 Deploying mobile clients The following sections explain how to deploy the HP ePrint Enterprise app mobile app for HP ePrint Enterprise to BlackBerry Android and iOS devices 2 1 Android client installation and usage flow 2 1 1 Installing Android client The Android client application is installed by downloading it directly from Android Market Search for HP ePrint Enterprise app and click Install Figure 2 1 HP ePrint Enterprise for Android download HPePrint Enterprise oe service Bl E it i muani 200 2 1 2 Android client usage flow Once the client application is installed you can start printing jobs To print a job complete the following steps 1 Open HP ePrint Enterprise app Select Activate ePrint Enterprise on the main screen of HP ePrint Enterprise application Chapter 2 Deploying mobile clients Figure 2 2 Main screen Android HP ePrint nterprise Service selection HP ePrint Enterprise Activate ePrint Enterprise HP ePrint Enterprise is a private cloud based solution for corporate network printers optional must b
24. a and click search Cancel To configure UPD to use the HP ePrint Enterprise server create a string value inside the following registry key e HKEY CURRENT USER Software Hewlett Packard HP Print Settings MMPL o Key lt list name gt o Value hpmpl lt ePrint server address gt cloudprintadmin printesdi rectory mply A registration entries file reg can also be created to add the search mechanism for UPD Windows Registry Editor Version 5 00 HKEY CURRENT USER Software Hewlett Packard HP Print SettingsMMPL lt list name gt hpmpl ePrint server address gt CloudPrintAdmin printerdirectory mpl 79 7 Appendix E Touch to Authenticate and Job Release for Android Devices via HP Access Control HP AC The HP ePrint Enterprise app now enables authentication and Job release via HP Access Control HPAC for Android devices The following sections contain help for enrolling to authentication and job release with Near Field Communication NFC enabled printer and mobile devices 7 1 Touch to Authenticate Touch to Authenticate uses NFC to authenticate a user of a mobile device to a printer This is similar to a Proximity card solution but uses a mobile device NFC and Wi Fi instead of a proximity card and card readers To enroll for Touch to Authenticate complete the following steps 1 Open HP ePrint Enterprise on a mobile device 2 Gothrough settings on mobile device to enable HP AC
25. ad Landscape Want to print colerr as gray amp black 0 3 Inthe ePrint window click Enterprise Figure 2 62 Select Enterprise screen 5 ePrint Search for ePrint Enterprise printers 9 a Enter search ieat location ar other keyeord Recent biy locaton No locaton sat Connect led S m E mm HP Connected Section 2 8 HP ePrint Software client installation and usage flow 53 4 n Preferences screen click HP ePrint Enterprise Registration Figure 2 63 HP ePrint registration screen To enable HP ePnnt Enterprise on your computer you need to register this driver with the HP ePrint Enterprise server HP ePrnt Enterprise Registration Delete Credentials 5 Enter the ePrint Enterprise Server address that you want to use and an Email address that is allowed in the HP ePrint Enterprise installation and then click Next Figure 2 64 Register driver screen To enable HP ePrint Enterprise on your computer you need to register this driver with the HP ePrint Enterprise server Server Address https server domain gd Email myemail company domain The HP ePrint Enterprise server sends an email with the activation PIN to confirm the account required to activate the client in HP ePrint Enterprise 54 Chapter 2 Deploying mobile clients 6 Inthe PIN field enter the activation PIN and then click Next Figure 2 65 Activate registration screen An email from the HP ePrint Enterprise server
26. arch in Motion folder such as myMachineName RIM if that s the name you have used while sharing the read only path 8 If your path is properly set you will see BBCloudPrint listed Change the delivery mode to Wireless 9 Click Policies and create a new policy 10 Set Phone Access to Prompt User and others to Allowed If you want the application to automatically install set Disposition to Required as follows Figure 2 20 Application Control Policy BlackBerry Application Control Policy v Properties Mame required interred Domains External Domains Browser Fiter Domains Dispasition required Cross Application Communication Allowed Internal Nehork Connections Allowed External Network Connections Adlcwrecl Local Conmections Allowed Phone Access Prompt User Eme Allowed User Data Allowed Browser Filters Allowed Event Injection Allowed Bluetooth Serial Profi Allo Security Data Alone BlackBerry Device Keystore Medium Security Allowed GPS Alloa Application Control Policy Chapter 2 Deploying mobile clients 11 On the applications list configure BBCloudPrint to use the policy which you have created Figure 2 21 Device software configuration BlackBerry Device Software Configuration Configuration Mare CP Enterprise Configuration Description Device Software Location Ypoacphes poacpexchange americas hpacorp netrim Change Wersion Delivery EN Application Software none BBCloudPrint 11 Wireless requi
27. ation is complete If HP ePrint Enterprise is already installed user can go to Settings and check Enable enterprise printing switch to start the enterprise authentication flow 5 2 5 Plugins Management If the administrator disables any plugin in Mobilelron Admin Portal the user dashboard is modified The following screenshot shows an app dashboard where the Box plugin is missing because it was disabled by the administrator Figure 5 4 Example App dashboard Carrier gt 5 54 PM oO HP ePrintEnterprise What would you like to print Z t ES Your printouts 5 2 6 Others With Mobilelron Technologies integrated within HP ePrint Enterprise the administrator can configure many security features for users A passcode can be required for using the app The administrator can revoke access for any user and wipe the app s data 78 Chapter5 Appendix C Mobilelron Configuration Appendix UPD integration The HP Universal Print Driver UPD can be configured to use the HP ePrint Enterprise server printer directory By configuring UPD the user will be able to search HP ePrint Enterprise database for a particular printer and use that printer Figure 6 1 UPD integration ON HP Universal Printing HP ePrint Printers ES HP ePrint Printers Select the HP printer you want to use EBEN o g Ld Search for printers Enter keywords to find a printer and click Search _ HP ePrint Search Specify search criteri
28. ations the user will be unable to activate and print to public locations such as Fedex Office Walmart PrinterOn UPS Store and others Activation token is used for the configuration of fast enrollment This token must be the same as the token you configured in the Good Policies section in HP ePrint Enterprise server administration console Figure 4 6 Application Policies additional settings Application Pole 8 w Update X Cancel Box lor Good HP e Print Enterprise for Good bv Basic Settings Plugins e5 Phugins And od fe HP Pubie Print Loc sbons Enabled Activ ston token Optional used for fast enrolment this Token l must match the one confqured n eftri Enterpese RINFRUJFOS nT eR 0000 J0L UE HMraTIGOS40UN ENE 93 Section 4 3 Managing Application Policies 73 Figure 4 7 Good Policies HP ePrint Enterprise import Printers Export Printers Store Resources Sopa Manage Hosts View and Manage Hosts Storalsernama domainus D 7 Mer StoraPassword eweweweewe O Manage Users Contrl Service UserMotification Wes and Manage Users Add Maw User SMTPServerAddress M Sender maldaress Proiica Sat Emaiaccoumusemame gt Manage Services and Data ErmailAccoumPassward Seourty Aral iae SMTPSarverPart 25 Service Selling LDAP Configuration Settings cn DE wossereadiess i Subrasian Text EmailPrinting Manage Printer Properts Manage License Weno Manase Limes Eran Manag
29. ave been submitted as that user Figure 7 4 HP AC jobs list HL B T E E BP afrai epii HPAC SEAVER Touch To Release 7 i Quote 30 png 6 Selectajob You can now touch the printer via NFC to select it or select the QR code option and scan the code on the front of the printer display 7 Tap Print to have the job be sent to the selected printer Figure 7 5 HP AC get printout screen NPIB9E168 Duaote 30 pra Laine rtm mairg 8 The print job is delivered successfully Notes You must be on the same network as the HP AC server e NFCis not required to exercise the Touch to Release flow Section 7 2 Touch to Release 83
30. cess Control HP AC e Uninstall any existing versions of the HP ePrint Enterprise app including versions built for GOOD e Install the latest versions of the HP ePrint Enterprise app e Ensure the device has an active internet connection for the initial authentication o Ensure the device has Wi Fi ES NOTE Ifyou do not have Wi Fi turned on the app will prompt you to do so as you encounter workflows where it is necessary To enable Touch to Release activity complete the following steps 1 After HP ePrint Enterprise activation with HP ePrint Enterprise server is complete select the HPAC icon from the app dashboard For more information about activating HP ePrint Enterprise app refer to the Installing Android client section of this guide Figure 7 1 HP AC server configuration screen 2 Enteravalid HP AC server IP address or hostname and then select Activate Figure 7 2 HP AC server configuration screen Activaio Do again Section 7 2 Touch to Release 81 3 Enter valid domain credentials username and password and then select Sign in Figure 7 3 HP AC server domain credentials screen Security prompt If you don t wish to see this in any of the other flows be sure to select the Remember 4 Tap Trust 82 Chapter7 Appendix E Touch to Authenticate and Job Release for Android Devices via HP Access Control HP AC 5 Alist of your HP AC Jobs should appear This will be an empty screen if no jobs h
31. ct All Apps The option AppConnect Apps feature is being developed and should not be selected 5 2 2 Setting up App Configurations To set up app configurations complete the following steps 1 2 3 4 Select the Policies amp Configs tab and click Configurations Click the Add New dropdown list select AppConnect and click Configurations Fill in the fields add App specific Configurations by clicking the button then click Save Select the new configuration file on the list click More Actions and select Apply To Label Chapter 5 Appendix C Mobilelron Configuration 5 6 Check 10S label and click Apply Confirm the changes The following keys are accepted when setting up the App specific Configurations for HP ePrint Enterprise token String with the token value for fast enrollment authentication for HP ePrint Enterprise For more information about configuring Activation token refer to Additional Settings section in Appendix B Good Dynamics Configuration of this guide userEmail The email of the user registered in Mobilelron This field is obligatory for fast enrollment to work and its value must be EMAIL plugins String containing enabled plugins inside the app separated by commas without spaces The following values are accepted Email File Choose Picture Web Tunes Shared Clipboard Facebook Dropbox Box All values are case sen
32. dministrator Console Edit the properties for the BlackBerry Domain 59 3 Click IT policies button to edit them Figure 3 1 Setting a BES 4 1 IT policy od Liar Software Configurations Software Config ala Role fur T Potties Create aet of rules lo apply to uers Note Any changes lo an T Policy wil result nthe policy beng re sen do the BlackBerry devices assigned io E Q Default CP Test 4 Click Properties button for each IT policy you have ePrint users associated with 60 Chapter3 Appendix A Setting custom IT policies 5 Goto User Defined Items and create two templates as String CloudPrintJobSubmitAccount and CloudPrintServerAddress Figure 3 3 Create IT policy template in BES 4 1 E3 Policy Rom Settings Cort jobSubmt Account chcuadprintiior at O00 bra hip com Cloudinnt Server Address hip Anas bra hp com OnrDerios Help E Policy Rem Customization e BlackBerry Smart Cand Reader IT Policy Template 2 tema e MDS Integ sion Senae e Secure Emsi Derce JOT Application e Camera e Location Based Services e RIM Value Added Applications 6 After creating the templates this only needs to be done once for all IT policies you can set values for the ePrint Server Web address and email These settings need to be set in each individual IT policy you want to have ePrint users To set custom policies in BES 5 0 complete the following steps 1 On the home screen of
33. e Printer Q 919 meters HPAC SPPE Y 912 meters Printer 2 6 038 meters 36 Chapter 2 Deploying mobile clients 7 Click Upload Figure 2 43 Upload screen Windows phone Es Print Job Printer DE Technology Park Karnataka Bangalore 919 Upload B Figure 2 44 Job Status screen Windows phone Qe Job Status Printer BE Karnataka Bangalore v Processing Sent on 03 12 2014 10 27 37 Release Code AUTO wp ss 20141203 0006 png Section 2 5 Windows phone client installation and usage flow 37 8 The print job is successfully delivered ae Printouts Printer 1 Files 5e 2 6 HP ePrint Enterprise for Good client installation and usage flow HP ePrint Enterprise for Goodis a printing application for Good customers With HP ePrint Enterprise users can print from outside enterprise premises to an enterprise printer without any hazels such as a VPN connection After sending a print job to an enterprise printer your release codes are stored in your account to access at any time Use this release code to retrieve print jobs 2 6 1 Installing the HP ePrint Enterprise for Good client To use HP ePrint Enterprise for Good the administrator of your company s Good account must browse the Good marketplace and request access to use the app 2 6 1 1 Installing the HP ePrint Enterprise for Good client from App Store For Apple devices download HP ePrint Enterprise fo
34. e Mob Can nalarining Push Configurations i Email Notification prever ies SficationEmallAddress Track niin hotificationEmail Address Track Messages DirectoryInformation Track Everts Orcos A DirectoryName SelectablaAttachments PintmaiBody Erand ame Disclaimertisplay ONCE SecureConsection true GOOD and Maobilelron Policies ActivationToken org MTMZNUItNENEMyDONUESLUJON ATRE NOTE HP ebrint Enterprise services must be restarted for the changes to take effect 74 Chapter 4 Appendix B Good dynamics configuration 5 Appendix C Mobilelron Configuration For the HP ePrint Enterprise for Mobilelron app to be available for use inside a Mobilelron s container the administrator must first add the application in the App Distribution Library and setup the application policies and configurations The following sections help to configure Mobilelron app for HP ePrint Enterprise in the OS device 5 1 Adding Application to a User To add the HP ePrint Enterprise for Mobilelron app to the App Distribution Library complete the following steps 1 Click on the Select Platform dropdown list 2 Select the label iOS 3 Click Add App and follow the wizard Optionally you can add the app directly from AppStore by clicking App Store Import After adding the app to the App Distribution Library you need to add a label to the app To do this complete the following steps 1 Find HP ePrint Enterprise f
35. e purchased separately HP Public Locations Activate Public Printing Take advantage of thousands of HP Public Print Locations at copy shops hotels gt airport lounges and more when you need to print on the go HP Access Control Activate access Control Securely retrieve your print jobs and signin e to a printer using your mobile device Section 2 1 Android client installation and usage flow 3 2 Enter the HP ePrint Enterprise server address to be used Tap Activate Figure 2 3 Verify enterprise server HP ePrintEnterprise server domain If your company has HP ePrint Enterprise printing you can configure it here Please provide the hostname or IP address for the HP ePrint Enterprise printing server Cancel Ly IMPORTANT A warning message Your information might be at risk may display if the connection is not trusted HTTP protocol or Self signed certificates Select Trust to continue the authentication process or Cancel to go back 4 Chapter 2 Deploying mobile clients 3 Torequest an account use an email address with a domain that is allowed in the HP ePrint Enterprise installation Tap Go Figure 2 4 Account provisioning screen HP ePrintEnterprise myemail company domain Please provide your email address To handle your print jobs HP needs to create an account for you You should receive an activation code shortly after submitting your email address With this code you can unloc
36. eas 35 Activate your Application screen Windows phone ccccccceccccceecssssscccscccecccccecccsssssccseeceecesseeceseeccssesess 35 Select content Windows DNOM EC suicidas iii Eee be dan 36 Select printer Windows POMC lid 36 Upload Screen WindoWS DHONE ri a iia 37 Job Status screen Windows phone ccccccceccccccccssssscccsecccecsccceccsscscececesesseseeescscscssscscecsescessseaceenanecsess 37 HP ePrint Enterprise for Good download eeeeeeee eee eee eee eee eene eene eene eene eene senes assess asas asas sa aa 39 Good authentication Seb Np echoes A i of cioe c eo VO COE ferm CE 40 Good authentication credentials csesccccssssseecccsssssceccecsssseceecessssseeecccessssnseceessseeeeeesssseeecesessneeeceessenees 40 Create dccoUlt O 41 nii PRIMEAUTNENE CATON et LE 42 Mobilelron authentication screens cccccssssscccccssssscccessssseecccssssssescecesssseeseceesssneeseccssneeeeeesesssneeecesesssaeeees 43 HP ePrint Enterprise authentication flow ou ccccccecccccccccccceccccccccescsscscssssssssssssssssscscsssccssesccscceeseceeeeeees 44 Setting O a A 45 Providers Serei RPM 47 A E E N 47 SNOrtCUtS SN a a a E age nee latneeee ee 48 Map Sree ea SI a a 48 e DRE eM E 49 A T 49 HP ePrint main screen without Enterprise icon occcccccccccnnnnnnnonnnnnnnonononanininanananonononononononinanccnnnnnccncnnnninanos 52 HP ePrint main screen with Enterprise ICON
37. efhed ioco ion 69 Enter Valles tor ePEBETT HPOLICV cue te eer hor A ae ae Pe A AAA 70 Manage US Sa TC E 71 Application POLICIES Basic Settings ecos 72 Application Policies Basic Settings for https ooonocununuuuuacacononononononononnnananananananancnononcncnnnnononananananananaaacn ono cons 72 Application Policies plugins for iOS ecelesie eee eerie tentare ehh a than nnne haa aaa aea ease eese aaa apa 73 Application Policies plugins for Android ccccccccsccccccsssvsssccnssnnssscnnssnnnconnscccsccsssssssscnscnessnnccaccccensssssosses 73 Application Policies additional settings ococcccccnnonnnnnnnnnnnnncnnnnnoncncncncnononononononononononcnnnnnnnnnnonnnononnncnnnnannos 73 Good Policies HP ePrint Enterprise iio dcha 74 APP DISEDDUEOFIEIBESEU t niue ceo ufur etos ote tu RU te E Orbem oco nob a A a cS DEDE LP IONELA DEDOS LE P Ud 75 Policies container example iis etc ett dee vera cia 76 Example APP configuration FILO ici m 77 Example App dastbDOSEsnidtosts a tetes ew rte a a e 78 OPE UNCC GA LION M RE eis hace EE CEDERE 79 HPAC server configuration SChEOM drid 81 HP AC server contig rdllon O Tiro DESDE 81 HP AC server domain credentials screen 1114 ecce eee eee e eee eee ee esee e een sees sea a teta ses see se esses ccnncnnccn nooo 82 HPACIODS er T ios 83 HP AG Get DEINTO
38. ess Keys to authenticate on the app Complete the following step to generate Access Keys 1 Clickthe Access Keys tab 2 Click Provision 4 3 Managing Application Policies With Application Policies you can configure and change the features which can be available to the user 4 3 1 Basic Settings To add the HP ePrint Enterprise server URL in the Basic Settings complete the following steps 1 Click Policy Sets in left pane 2 Select the Application Policies tab 3 Click Basic Settings Section 4 1 Adding Application to auser 71 4 Enter the URL address of the HP ePrint Enterprise server It is important to enter a complete URL with the protocol http or https and gd in the end for better compatibility with the Android version of the app Example http eprint mycompany com gd Figure 4 2 Application Policies Basic Settings Dashboard i Manage Policy Set User Accounts Modify security settings and other details for the polity pet Manage Users Add Users Hime Good Def aul Pokey Policy Sets i Description Good Defaull Pokey Application Groups Manage Groups Create Group Users 2 Apgdscation Polea Applications el D Cancel Manage Applica tons Add Application Box for Good HP Print Enterprise lor Good Ei Basic Settings Piugina r05 Plugins Andi ohi Additional Settings HP ePrint Enkerprise URL e g hip Jlepent mycompany comod hip tetra ind hp comigd Example https eprint mycompa
39. ess Tor the HP ePrini corporate omii address You should recae application If you nave not reoanmed the arial E nberprise Saryver an activaton code shortly yet you may want Io douba chi ck M address nd send il again Send email again Change ePrint server Verily enterprise server 2 7 2 Service selection screen The Service selection screen can be accessed from the dashboard by tapping the gear icon on the top left of the screen When the Settings screen is complete you can view the following settings from the dashboard e Enable enterprise printing Ly IMPORTANT A warning message Your information might be at risk may appear if the connection is not trusted HTTP protocol or Self signed certificates e Enable public printing e Enable HP Access Control Chapter 2 Deploying mobile clients Figure 2 52 Setting screens Service Selection o HP ePrintEnterprise S e What would you like to print HP ePrint Enterprise is a private gt cloud based solution for corporate network printers optional must be m amp purchased separately j i Aa Enable public printing Take advantage of thousands of f LESS HP Public Print Locations at copy gt shops hotels airport lounges and ey Web re more when you need to print on Rotos the go Enable HP Access Control Securely retrieve your print jobs gt and sign in to a printer using your E mobile device E Your printo
40. etting UD App esto RE Tm 76 5 2 2 Setting up App Configurations cccocnnnnnnnnnnnanaccanaccnononononononanananananananannnnnnnoncnnnnanoncnananananananos 76 5 6 3 MODHelFOn Integr ALON onam enirn deser eS ode Eae Seu irene EN IESU E dedu E UUUER 71 5 2 4 HP ePrint Enterprise Fast Enrollment ccccccnnnnnnnnnncnnnnnnnnononononininonacononononononananinonaccnonnnnnss 78 5 2 5 Plugins Management 00csceesscssssssssssssssssssscescecseecesecseceeeeeseceeececeeeeeceseeceseceeceeceseeeceeceeeeeas 78 SO OES A 78 b Append UPON aia 79 7 Appendix E Touch to Authenticate and Job Release for Android Devices via HP Access Control HP AC 7 1 Touch to Authenticate 7 2 Touch to Release vi List of figures Figure 2 1 Figure 2 2 Figure 2 3 Figure 2 4 Figure 2 5 Figure 2 6 Figure 2 7 Figure 2 8 Figure 2 9 Figure 2 10 Figure 2 11 Figure 2 12 Figure 2 13 Figure 2 14 Figure 2 15 Figure 2 16 Figure 2 17 Figure 2 18 Figure 2 19 Figure 2 20 Figure 2 21 Figure 2 22 Figure 2 23 Figure 2 24 Figure 2 25 Figure 2 26 Figure 2 27 Figure 2 28 Figure 2 29 Figure 2 30 Figure 2 31 Figure 2 32 Figure 2 33 Figure 2 34 Figure 2 35 Figure 2 36 HP ePrint Enterprise for Android download c ecce teneas ases assa assa asas 2 Main screen Android
41. from the machine where you installed HP ePrint Enterprise Server and import to the system where you installed HP ePrint software under Trusted Root Certification Authority 58 Chapter2 Deploying mobile clients Appendix A Setting custom IT policies To configure the HP ePrint Enterprise application installed on BlackBerry mobile devices to search and print jobs at the right server address the administrator needs to set two custom policies These custom policies are equivalent to system variables and if not set correctly the Print button application will not know how to search for printers or print CloudPrintServerAddress will inform client of the ePrint Enterprise server hostname Sample value http eprintserver mycompany com CloudPrintJobSubmitAccount will inform client of the email account to forward the content to it must indicate the fully qualified hostname of ePrint server Sample value cpaccount eprintserver mycompany com ePrintServerAddress same as CloudPrintServerAddress ePrintJobSubmitAccount same as CloudPrintJobSubmitAccount ePrintAllowPublic will enable or disable public printing from the BlackBerry client Accepts input in the form Yes No ePrintAllowHome will enable or disable home printing from the BlackBerry client home printing is not yet available Accepts input in the form of Yes No To set custom policies in BES 4 1 complete the following steps 1 2 Open the BlackBerry A
42. g In POWERED BY e Mobilelron e POWERED BY MI Mobilelron 2 7 1 Activation process for HP ePrint Enterprise server After Mobilelron authentication flow completes HP ePrint Enterprise will launch and the enterprise authentication will start If the administrator configured the fast enrollment feature this authentication is automatic Otherwise complete the following steps to authenticate 1 Enter the HP ePrint Enterprise server URL and press Verify enterprise server A popup may display if the connection is not trusted Select Trust to continue the authentication process or Cancel to go back 2 Enter user email address This field will auto populate the email address used for Mobilelron authentication Section 2 7 HP ePrint Enterprise for Mobilelron client installation and usage flow 43 44 3 Anactivation code is sent to user email User must click the link in the email from mobile phone email client or enter the code in the app to continue Figure 2 51 HP ePrint Enterprise authentication flow HP ePrint Enterprise HP ePrint Enterprise HP ePrint Enterprise Connect to HP ePrint Enterprise Create an account Activate your application E your company has HP ePnnd Enterprisea HP ofrini Entemrise needs lo create an By now you should have recessed an e mail you can configure il here Please provide the account lor you Please provide your with codo Please type Ln and activate The hoelname or IF addr
43. he search These words are determined by your company s IT so make sure you suggest relevant tags The search should return printers that match ALL keywords you specified If at least one printer is found you should see the result set on the BlackBerry screen HP ePrint HP ePrint Search results Search results Please wait e Mkt Officejet Printer Mkt for color printouts RS Porto Alegre J Laserjet M5035 MFP Series R5 Porto Alegre O Raptor O Raptor CP results in 0 0179 seconds total time 4 seconds Press the Back button to retum Press the Back button to return Select the desired printer from the list This should take you to a confirmation screen which contains basically two things 1 details on the content that will be printed and 2 details on the printer you just selected Under You are printing is the option to select which parts of the message to print email message body and attachments All parts are pre selected by default If you do not wish to print some of the parts simply uncheck the item Figure 2 24 You are printing HP ePrint You are printing From Cesar Menon Subject Travel Reimbursement Re Select content or attachments Print e mail message 5 Meals doc Hotel doc Gifts doc Selected printer Under Selected printer scroll down is detailed information about the printer location To confirm tap the Print button located at the bottom of the screen 22 Chapter 2
44. izalion You can creaste an TT poley ba define BlackBerry device security and ssnechronise data over Be wireless network You can configure IT policies assign IT policies 10 users or groups end more IT policy imfarmatin Create an IT policy QD Manage IT policies Creme anit policy rule G ttensge IT policy rules WW Fi configuration 3 Administrator user El Wireless sciivalions FT a ere rota odes 63 Under BlackBerry solution management select Create an IT Policy Rule Figure 3 6 Create IT policy rule 2 l lackllerrys Admanistration Service Amilo Internet Explorer mE Go Ru hb Iberi TE brad T a E al t eho i y m aha html z E E y 3 Hitas Fri d z edad EF E X Faro ple sp Favorkes dig S suggested Sites v dE Web Sire Gallery EEs BlackBerry Administration Service En gt El Com Bee Safety Tene dj WE internet Explorer has blocked this site From using an ActiveX control in an unsafe manner As a resuk this page might not display correctly TA BlackBe ry System Administrator Log sul Home Help x policy rules help you control BlackBer devices in your orgariradlon You can create an IT police bo define BlackBerry device security and menroniza data oer Me wireless nebak You can configure IT policies ae sign IT policses 0 uzers or groups and Mora has FT poc has ieri creed E Policy QD Creme an IT policy CD Manage IT policies B creme an if policy ruis Wlaw T policies
45. k the tool and start printing HP will not use your address for any other purposes Change ePrint server Cancel The HP ePrint Enterprise server emails an activation key confirming the account request to Activate the client in HP ePrint Enterprise Section 2 1 Android client installation and usage flow 5 4 Enter the activation key and click Activate Figure 2 5 Application activation Android HP ePrintenterprise Enter activation code By now you should have received an e mail from HP with an activation code Please type it in the box above to create your account and activate the application I you have not received an e mail yet you may double check the informed address and send it to us again If you choose not to activate your application now you will not have access to enterprise printers Enjoy your printing Activate Figure 2 6 Activation completed successfully Android HP ePrintEnterprise What would you like to print ai poi i E mail Choose Picture Files Ss tx f Activation completed successfully gt Your Printouts 5 Once the authentication process completes select the content to print and search for your enterprise printer To see only printers from your company not public printers or services make sure to uncheck the Enable public printing option on the Application Settings screen 6 Chapter 2 Deploying mobile clients 6 When printer selection is complete you ca
46. lackBerry email application 2 Select any email message 3 Open the BlackBerry context menu BlackBerry button 4 Ifyou can see the Print button on this menu you are HP ePrint enabled Figure 2 23 Select email message and open BlackBerry menu 13 17 34 vivo Tue Mar 23 2010 17 33 Cesar Me Travel Reim ce EDGE Chapter 2 Deploying mobile clients Message Status Opened Find Select Get Plain Text Mark Unopened File Save Reply Forward Forward As ddy ummar If the HP ePrint Enterprise application is not installed and you wish to have it contact your system administrator 2 3 4 Supported application and documents HP ePrint Enterprise works directly from the core BlackBerry email application This means you can only print email messages and the included attachments ES NOTE The BlackBerry email application handles different types of messages including SMS PIN messages and notifications from other applications These other types of messages are not currently supported by HP ePrint Enterprise HP ePrint Enterprise supports any number of attachments in an email message and is currently capable of printing the following file types e MS Office Word Excel and PowerPoint documents from Microsoft Office 97 to Microsoft Office 2010 e PDF e XPS e BMP PNG GIF and JPEG JPG o Plaintext e Rich Text RTF e Text and HTML formatted email message bodies 2 3 5 How to print To
47. licy rules scroll down and select Save ALL 12 The BES Admin can now apply this custom IT policy to the users groups that will be using HP ePrint 70 Chapter3 Appendix A Setting custom IT policies 4 Appendix B Good dynamics configuration For HP ePrint Enterprise for Good to be available for use inside a Good Control installation the administrator must first add the application app name inside Good Control console to a user generate access keys and configure user s policies 4 1 Adding Application to a user To add HP ePrint Enterprise for Good to a user inside the Good Control console complete the following steps 1 Click Manage Users Figure 4 1 Manage Users User Accounts Add Users Mody parm ssiome devices amd sacurity sattings for he account eprint t4 Policy Set eprintno1 Policy Sets a printio 1 golest lan Application Gi cups AF Application Groups ue Manage Groups Devices Applications Access Keys Create Group dlceed Applicators Applications Application Version GD App i Type Actions Manage Applicalions Add Application H Bax for Good com box good as Parimer Wrap Application eam hp cam hpepriniservi iJ HP ePrint Enterprise for Good ce good Pariner 2 Click the Applications tab 3 Click Add More plus sign 4 Select HP ePrint Enterprise for Good from the list 4 2 Generating Access Keys After adding HP ePrint Enterprise for Good to a user the user will need Acc
48. n and Release iPhone eased Airtel 12 12 PM a Job details HP LaserJet 700 color MFP M775 rr Creating print job w Ready Release code 8106 z e al Ss e h Li a t LP f FPLR s 2 Picture1 jpg Mo location info available More information 16 Chapter2 Di 8 Toget your print job use the Release code 2 3 BlackBerry client installation and usage flow Deploying the BlackBerry client application involves the following 1 2 Pushing the application to user s phone through a BES application publishing task or asking user to download the application from the server Setting custom IT policies so that the client application Knows where to search for printers and which address to send print jobs 2 3 1 Installing the Print button on the BlackBerry Disclaimer In most cases this should be handled by the customer s IT department The following instructions are only a quick guide on how to complete the tasks and are not validated by RIM as officially supported steps For that consult RIMs support and documentation To deploy the HP ePrint Enterprise BlackBerry client using BES Push complete the following steps 1 On the BES server share the Research in Motion folder with Read Only permissions Typically located in c Program Files Common Files Research in Motion but can also be in any other folder or computer as long as it follows the same directory structure Copy the
49. n submit jobs Section 2 1 Android client installation and usage flow 7 7 Tap Print Figure 2 7 Job submission screen Android HP ePrintenterprise HP Laserjet 700 colour MFP M775 HP Laserjet 700 colour MFP Mis After sending your files you will receive instructions on how to retrieve your printouts e information might be at risk D Screenshot 2015 01 06 15 34 42 png 138 1 Kb Get directions Bangalore India Karnataka More information gt Figure 2 8 Print progress screen Android HP ePrintEnterprise HP Laserjet 700 colour MFP M775 Bangalore Karnataka O Submitting 138 3 Kb Cancel print job Screenshot 2015 01 06 15 34 gt 42 png Get directions Bangalore India Karnataka More information gt Wo 8 8 To get your print job use the password Figure 2 9 Get print job with password screen Android HP ePrintEnterprise HP Laserjet 700 colour MFP M775 Bangalore Karnataka wv Done Release code 3402 E Screenshot_2015 01 06 15 34 42 png Get directions Bangalore India Karnataka More information 2 2 iPhone client installation and usage flow 2 2 1 Installing iPhone client The iPhone client application can be installed from either of the following locations e iPhone App Store Section 2 2 iPhone client installation and usage flow 9 Figure 2 10 iPhone App Store
50. nanananananancnnnnonnnnons 51 2 8 1 Installing HP ePrint software eese eene eene nnnnnnnnnns nsns esses esser eaa 51 2 8 2 Enabling the Enterprise icon on the HP ePrint software screen esseeee 51 a AE CT II ia eGeteees 52 3 Appendix A Setting custom IT policies cc eee eee eee eee eee ee eee e eee e ese e ese ese esee sess esos oso sosososue 59 4 Appendix B Good dynamics configuration 1 cce eee eee ee ee ee ee eene neos sees sees esse esses osse sese sese sesesene 71 4 1 Adding Application to a User ccccccssssssssssssssscescssessccceseceeeeseeeeseeeeeeeeeseeeceeceeceeeceseecceseceeeeceesssssssessesees 71 4 2 Generating Access Keys RR EI DRE 71 4 3 Managing Application Policies oocccconcnnnnnnnnoninnnnnnnnnnncnonononononononocononononnnnnonnnnnnnaonanaannannanannananaaaaaannnnnss 71 A seats w 71 ZA NAE loi M E 73 4 3 3 Additional Settings cuweremrne Sexta spe e 73 5 Appendix C Mobilelron Configuration c ee eee eee ee ee ee ee eene eene eee eese sese sese se sse se e sesesesesesese ce 15 5 1 Adding Application to a User esses nn nnn nennen nnne nennen senes sesso estes 75 5 2 Managing Application Policies and CONFIGS eere esee eese een nnne nnne 76 SNAM S
51. nseccssseeeeesesssaeeeeeesssaneess 16 BlackBerry application packaging ccce nnne nnn nnn nnn nnn nnn nnne nnne 17 Application Control Policy BlackBerry ccce eene nnne nnn nnn nnn nnn nnn nnn nnn nnn nnnan 18 Device software configuration BlackBerry cccccccccnnnnnnonnnnnananananananananaconononononnnnnanananananananaanacnnononanns 19 Assign configuration and deploy application commands BlackBerry esses 20 Select email message and open BlackBerry menu cccccsccccceccccceccccccceecccsecccsscssssssssssssssssessesseeseeesseseeens 20 WOU are A P em 22 HP ePrint Enterprise download BlackBerry ccccccccnnononnnnncnnnnnccnncnonononccnnononononananananonccnoconononnnananinannnnnss 25 HP ePrint Enterprise Installation Blackberry coccccccccccccccnncnnononoconcnononononononanonoananaaanaoanaaannaaacnnnannns 25 BlackBerry 10 ee Pe sE O E a 26 Terms OL CIS BISERBBETU os 26 Activation screen Blackberry cccccccccssccceececceeeecceecceceeceeccceeecceeeseeecceeescasscsaccsssceeseeessessescasscsssssssssseeess 21 HP ePrint Server configuration screen Blackberry cccccconcnnnonnananananananacanonononononanonononananananananannnnnnnos 27 Account provisioning screen Blackberry eee eese e eee eee ecce eee eee esee esee eene eene nnns nsns ss as sess sasesas
52. nuuuuucaccncnoncncnonononinanananananananananonos 38 2 6 1 1 Installing the HP ePrint Enterprise for Good client from App Store 38 2 6 1 2 Installing the HP ePrint Enterprise for Good client from Android market 38 2 6 2 HP ePrint Enterprise for Good client usage flow ocnnnnnncnuunnnaaacacacanoncnononananananananananananononos 39 2 7 HP ePrint Enterprise for Mobilelron client installation and usage flow s 42 2 7 1 Activation process for HP ePrint Enterprise server eee nnns 43 2 T 2 SEI VICO a A e oo IIA 44 2 7 3 Sources of printable content plugins eee ennnnnnn nnns 45 A E 45 LLL alm o A o es 45 2 1 3 3 UDI rocio 45 PE OG EI TUNES SNA aan aio ni 45 e 46 2 1 3 0 Facebook POLOS ara 46 E DOO Rm 46 esa RN UU 46 2 7 4 Selecting print location ononnnncnnnuunaaanaaananananananananananananannnanononnnnnnnnncnononononnnnnnnnnonnncnnnonnnnnanonos 46 HIM IOUL cd e nea seme anaaeeeeearcniess 46 BAI aria 47 O US oras 48 A A E A 48 PATEA pol CIM APPO OE A A E A A E S E 48 2 1 5 Print JOD submission scansaconsdeorvaseorcaseavvoreewavesvsvenveeneshaseveeseusseuevhqueuvnndasentsdenksaunteddaseeutensonsudonvers 49 A m 50 2 8 HP ePrint Software client installation and usage flow cccnnnnnicnuununacacaconacanononnnnnonananana
53. ny com gd Figure 4 3 Application Policies Basic Settings for https Enlerprse m asdone Vichon chastrag Ling Out Help amp od GoodControl Dashboard Manage Policy Set E A Modify security geings and offer derang far the policy sel Manage Users Add Users Harme Good Defaull Policy Policy Sets T Description Good Default Policy Application Groups Users Manage Groups Creale Group Appicabon Prises Applications S amp Update Cancel Manage Applicaton Ada Application E Wrap Application Good Access E Services a Good Share Manage 5erwicaes HP ePrint Enierpriae Tor Gowd Add Service Jobs Basic Settings I ingins ui 5 PluginsiAndrnakt Additional Settings Configuration l HP a rint Enterprise URL 8 9 hitp ieprint mycompany comigd hizpssridhamz astapaci n hpacorp nat gd Cliant Conmectione Administrators Server Logs Seelimys Mannrirthra 72 Chapter 4 Appendix B Good dynamics configuration 4 3 2 Plugins Plugins are the source of print content used in the app The administrator can choose from what sources the user can select their content When the administrator disables a plugin and saves the changes the user will receive a notification in the app and the corresponding plugin icon is disabled Figure 4 4 Application Policies plugins for iOS E Cheoae Pelea M Cipteerd M Drept 4 3 3 Additional Settings By disabling HP Public Print Loc
54. or Mobilelron on the list and select it Figure 5 1 APP Distribution Library USERS 4 DEVICES APPS POLICIES 4 CONFIGS SETTINGS LOGS amp EVENTS App Cisinbubon Library Click Actions Select Apply to Label Check 10S label and click Apply button Click OK se Y p Section 5 1 Adding Application to aUser 75 76 5 2 Managing Application Policies and Configs With application policies you can configure and change what features of the app the user can use 5 2 1 Setting up App Policies To set up a new container policy complete the following steps 1 2 3 4 5 6 Select the Policies amp Configs tab and click Configurations Click the Add New dropdown list select AppConnect and click Container Policy Fill in the fields select the policies that will be applied and click Save Select the new policy on the list click More Actions and select Apply To Label Check 10S label and click Apply Confirm the changes Figure 5 2 Policies container example Mobile USERS amp DEVICES APPS POLICIES A CONFERS SETTNGS LOGS amp EVENTS de Dona da A LET App Sethe Orias HP ePrint Enterprise Dela AppCarmecl Caritamer Paley The policy below is available for you to configure and is the only policy that affects HP ePrint Enterprise functionalities Copy Paste To Select Allow if you want the device user to be able to copy content from the app to external apps If this option is selected then user must sele
55. our application By now you should have received an e mail with a code Please type it in and activate the application If you have not received the email yet you may want to double check the address and send it again Activate Send email again 5 Once the authentication process is complete select the content to print and then search for your enterprise printers To see only printers from your company not public printers or services make sure to uncheck the Enable public printing option on the Application Settings screen 14 Chapter 2 Deploying mobile clients 6 Selecta printer Figure 2 16 Printer selection screen iPhone 10 45 AM Enterprise HP Laserjet 700 colour Bangalore Kamataka 9 78 6 mi HP Laserjet 500 colour MFP Bangalore Karnataka gt 9 78 6 mi Section 2 2 iPhone client installation and usage flow 15 7 Tap Print Figure 2 17 Print screen iPhone 10 45 AM da Service details e HP Laserjet 700 colour MFP M775 Bangalore Kamataka Q 78 6 mi Your information might be at risk e O 2 Picturet jpg Bangalore India Kamataka Add to contacts We IMPORTANT A warning message which states Your information might be at risk may display if the connection is not trusted HTTP protocol or self signed certificates Select Trust to continue the authentication process or Cancel to go back When printer selection is complete the job can be submitted Figure 2 18 Job submissio
56. pp Each access key can be used only once Figure 2 47 Good authentication credentials Personalization is an Touch for info qwertyu i asdfghjkl gt Ze Cv bnm a 7123 c Ment After successfully authenticating HP ePrint Enterprise Good will launch starting enterprise authentication 40 Chapter 2 Deploying mobile clients If the administrator has configured the Activation token during Good Dynamics configuration this token must be the same as the token configured in the Good Policies section in HP ePrint Enterprise server administration console authentication is automatic Otherwise you must complete the following steps a Enter HP ePrint Enterprise server URL and tap Verify enterprise server http mad ind hp com gd If your company has HP ePrint Enterprise printing you can eonfiugune it here Please provide the hosiname ar IP address for the HP ePrint Enterprise printing Server Verify enterprise server b Enter your email address This field auto populates with the email address used to authenticate into Good and then click Go Figure 2 48 Create account screen emailgdomain com Please provide your email address To handle your print jobs HP needs to create an account lar you You should receive an actieatian code shortly after submitting your email address With this code you can unieck the ipol and stari printing HP will not use your address for any other purposes Section 2 6 HP eP
57. r Good client from Apple s AppStore The app can be found by searching for HP ePrint Enterprise for Good from the AppStore or by accessing it directly here https itunes apple com us app hp eprint enterprise for good id620610858 mt 8 2 6 1 2 Installing the HP ePrint Enterprise for Good client from Android market For Android devices download the HP ePrint Enterprise for Good client from the Android Market To download 1 Search for the HP ePrint Enterprise for Good app 38 Chapter 2 Deploying mobile clients 2 Tap Install Figure 2 45 HP ePrint Enterprise for Good download m Saving screenshot HP ePrint Enterprise for Good wlett Packa Print from anywhere business happens HEAD MORE 2 6 2 HP ePrint Enterprise for Good client usage flow The first time HP ePrint Enterprise for Good is launched you must complete the Good authentication flow To deliver print jobs using HP ePrint Enterprise for Good complete the following steps 1 Open HP ePrint Enterprise for Good client Section 2 6 HP ePrint Enterprise for Good client installation and usage flow 39 2 Click Set up Figure 2 46 Good authentication Set up Welcome to Good Dynamics You will need mobile data or WiFi coverage throughout the set up process You will need your email address and the access key in the welcome message from your IT admin 3 Enter your email address and access key generated by the administrator to gain access to the a
58. ranet the device is connected to The page is rendered into a PDF file 2 7 3 6 Facebook photos The Facebook plugin allows the user to log in to his her Facebook account and view all stored albums and photos The user can preview the images and select up to 50 images for printing 2 7 3 7 Dropbox The Dropbox plugin allows the user to login into his her Dropbox account and view all stored folders and files Any file can be uploaded for printing as long as the printer or public printing provider support them 2 7 3 8 Open in The user can open any file from other apps supporting the native OS Open In feature If the administrator disallows the Open In policy in the Mobilelron Admin Portal this feature will not be available inside the app 2 7 4 Selecting print location After content is selected the print selection screen displays four tabs Providers Nearby Shortcuts and Map 2 7 4 1 Providers If the user has authenticated to public printing public providers that support directory printing will display Directory printing is when the files are uploaded to the provider and can be printed and recovered at any printer of this provider If the user has authenticated to an enterprise server the Enterprise tile will display Tap this tile to display a list of secure enterprise printers The user can also search for keywords the search results will contain a list of all secure and non secure printers matching the keywords
59. ration screen Blackberry H Verify enterprise server ACTIVATE ON HP EPRINT ENTERPRISE BE Verify enterprise server URL Please provide the hostname or address of the HP ePrint Enterprise server Trust server certificate Activate on a server whose encryption certifcote can not be fully validated You can get the address of the HP ePrint Enterprise server with your company s IT Section 2 4 BlackBerry 10 client installation and usage flow 27 4 Torequest an account enter an email address with a domain that is allowed in the HP ePrint Enterprise installation Tap Go The HP ePrint Enterprise server sends an email with the activation code to confirm the account request and activate the client in HP ePrint Enterprise Figure 2 31 Account provisioning screen Blackberry uen e Activate your application AL TA ME COE HP EPRINT ENTERPRISE BE Enter your email address e You al receive on emod with an activation link shortly Ta modify the HP ePrint Enterprise server onda mn mermer Hen dea cam hordas QWE RT YU I OP AS DFGHJKUL ZX CVBNM 7123 amp Go 28 Chapter 2 Deploying mobile clients 5 Enter the activation code and then click Activate Figure 2 32 Application Activation screen Blackberry L3 T e Activate your application ACTIVATE ON HP EPRINT ENTERPRISE BE An activation email was sent to priyam ec in Open the Email app Tap on the link in the email to launch
60. red BlackBerry CloudPrint Application Manage application control a policies E E 12 Apply Software Configuration to all users wanting to deploy the HP ePrint Enterprise client Select all users to deploy right click and select Assign Software Configuration A list will display Select the configuration profile that you just created The deployment process can take up to 4 hours To test deployment right click the users again and select Deploy Applications Depending on the BlackBerry OS version and device conditions some users are prompted to restart their smartphones they can choose to do it later if desired Section 2 3 BlackBerry client installation and usage flow 19 Figure 2 22 Assign configuration and deploy application commands BlackBerry Fie Edt Tools wiee Help Ek Explorer wiew Refresh Server Configuration Liners Lisers Peri Name Ei PIN 0 1 s Entries per page m Page 1 Name IE 208D B4C 24367035 Explorer View x E BlackBerry Domain PoacreEs nitpsiupoambes pon Applications Install Application Registr Devices Re amp giskerei df Monkor Messages BH PoAcPBES MD3 Cs5 1 ER User Groups 35 Local Ports Device Manageme MO jose diego Ferreira martins MO sagiane Davila Hame Fernando Caprio status Running Creation Time 5 23 2008 1 Redirect to BlackBerry dew BlackBerry MDS Connectio Wi
61. reless Message Reconc Wireless Calendar Enable Group Name Edit Properties Fired Leer Add Lisers Mowe User Delete Liger Reload User Clear In Crade Flag Force Calendar Synchronization Assign To Group Send Message Assn Device Assn Software Configuration Export Asset Summary Data Update Configuration Check Status 20 31 35 Am 1112712009 5 15 03 Al 11 27 2009 8 43 27 AM Resend 1T Policy Assign IT Policy Resend Peer bo Peer Key Resend Service Book Deploy Applications Sat Passaord and Lock Handheld Set Owner Information Erase Data and Disable Handheld Set Activation Password Generate and Email Activation Password Disable Redrection Choose Folders for Redirection Disable Connection and Collaboration Services Edi PIM Sync Field Mapping Reset FIM Sync Field Mapping Clear PIM Sync Backup Data 2 3 2 Downloading the Print button application on the BlackBerry 2 3 3 Checking if your BlackBerry can print 20 If you do not want to push the application but would rather have users download the setup individually they need to go to the following internal URL from their BlackBerry browser http installation host cp This will enable users to manually download and install the Print button To verify if your BlackBerry is capable of printing through HP ePrint Enterprise make sure the Print button is installed To do this complete the following steps 1 Enter your B
62. rint Enterprise for Good client installation and usage flow 41 c Enter the activation code sent to your email and click Activate Figure 2 49 HP ePrint authentication now you should have received an e mail from HP with an activation code Please type r in the box above lo create your account and activate the application Tf you have not recenved an e mod yet you may double check the informed address and send m lo us again H you choose not to activate your applicabion mow you wil not have access to enterprise ones Enjoy voir Activate Do it again d From the available plugins select the file to print e Click Enterprise and select a printer from the list of secure printers or use a keyword search to find a printer f Click Upload g For Terms of use click Accept 2 7 HP ePrint Enterprise for Mobilelron client installation and usage flow Authentication flow begins the first time you open HP ePrint Enterprise for Mobilelron User email and access key generated by the administrator must be informed for the user to gain access to the app Each access key can be used just once Initial authentication screens for Mobilelron 42 Chapter2 Deploying mobile clients Figure 2 50 Mobilelron authentication screens Mobile SWork Resister Mobile So Work Connection established Device in compliance Secure Apps You are logged out The confidential data in your secure apps is protected by Mobile Work Lo
63. rmation might be at risk appears the connection is not trusted HTTP protocol or Self signed certificates and may put your information at risk 2 7 6 Your printouts By tapping Your printouts on the dashboard of the app the job history screen opens Job history always shows the current status of all print jobs Jobs may be in the following states e Uploading content There will be a progress bar to indicate the amount of transferred data e Processing The server is processing the print job rendering sending to partner sending to printer e Done The print job is ready to be retrieved by the user According to the printer service configuration the user must use one of the following release methods to retrieve the printouts o Auto release Documents print immediately without user intervention o Release code promo code User must enter the release code to get the print job o User credentials Login password not recognized by backend will be required o Manual release Service representative must be contacted o Information about release o Combined credentials Email and release code recognized by backend e Aborted There was an error while submitting or processing the print job Unfortunately in this version of the application there is no retry for the job e Cancelled User canceled the print job The Job details screen displays by tapping a particular job in the job history Job details show
64. s 1 Tap Open and then tap l Agree Section 2 4 BlackBerry 10 client installation and usage flow 25 Figure 2 27 BlackBerry 10 client main screen 7 HP ePrint Enterprise Lr Details inctallod V ergion 861 4KB 1 3 MB Oct 21 2013 Terms of use End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT This End User license Agreement EULA is a contract between a you either an individual or the entity you represent and b Hewlett Packard Company HP that governs your use of the software product Software This EULA does not apply if there is a separate license agreement between you and HP or its suppliers for the Software including a license agreement in online documentation The term Software rra lr lid ii arar ter riera fi a eer HP Online Privacy Statement http wenuB hp com us en privacy privacy html 26 Chapter 2 Deploying mobile clients 2 Onthe Welcome screen under ACTIVATE ON HP EPRINT ENTERPRISE click Activate Figure 2 29 Activation screen Blackberry HP ePrintEnterprise Welcome ACTIVATE ON HP EPRINT ENTERPRISE BE Print at your company printers Activate VATE ON HP PUBLIC PRINT LOCATIONS Printatairports coffee 9 shops print services m hotels and more 3 Inthe Verify enterprise server screen enter the HP ePrint Enterprise server address that you want to use and then click Verify Figure 2 30 HP ePrint Server configu
65. sitive PPL Enables or disables PPL The accepted values are 0 disabled or 1 enabled enterprise URL of the HP ePrint Enterprise server To change either policies or configurations complete the following steps 1 2 3 4 Select the policy to be modified Click Edit on the right Make the modifications and click Save Confirm the action Figure 5 3 Example App configuration file App Setting Details HP ePrint Enterprise Default AppConnect Configuration b Usage b Labels Modification History T Details p alala m T e A mpm p A ee unm bab OV ORDU TOT tME2NSOOHTEOLThEMORRXU4RKIxOjy Q0U4 Fie Choose Pseture Web iTunes Shared Cipboard Facebook Dropbox Box 5 2 3 Mobilelron Integration Having Mobilelron Technologies integrated in HP ePrint Enterprise user can automatically authenticate to an HP ePrint Enterprise server without providing email address or activation code information All user files are encrypted and secured during transfers from other apps or to the printer Section 5 2 Managing Application Policies and Configs 71 5 2 4 HP ePrint Enterprise Fast Enrollment By configuring the Activation token application policy inside Mobilelron Admin Portal the user activation for enterprise features will be automatic inside the app If the user is running the app for the first time a loading dialog displays and the user is redirected to the dashboard screen when authentic
66. thing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Table of contents LONA 1 e IBID ducem DIT RARA 2 2 1 Android client installation and usage flow ooonnnnnnuuuuunacanacannanononononnnonanananananananananononcnnncnnnnnn canon nnnanananananos 2 2 1 1 Installing Android CUE Escrita dcdd eee 2 2 1 2 Android client usage TOW axs nrccvcnsccvaderasscieasesieinnsaneesmonsciocws riecamensassassesusincesesaosieesbedsuncdosnsusocsvebeshaoens 2 2 2 iPhone client installation and usage flow coccccncnnnnnnnnananananananacacanonanononononananananannnannnncnc nono ncnnnananonanons 9 2 2 1 Installing iPhone o AI ue ua qu ii Sun ErEA S VE SEES 9 2 2 2 IPhone client usage TOW ninia 11 2 3 BlackBerry client installation and usage flow ocnnnncuuuuunucacacacacanonononononananananananananonnnoncnnnnnnncnnononnncananananos 17 2 3 1 Installing the Print button on the BlackBerry cccccccccccccccccncnnncncncnnocccnnnnoncncncoonnonnnos 17 2 3 2 Downloading the Print button application on the BlackBerry 20 2 3 3 Checking if your BlackBerry can print ooooocccucuccccccccnnnononanananananananananancncncncnnnnnnnonanananananaaaa nns 20 2 3 4 Supported application and documents ooooococccnccnnonnncncnonanininonannnnnnononcnanananaconnnoncnonanananinanes 2
67. to submit your files Chapter 2 Deploying mobile clients 10 Use your password to retrieve the print job HP ePrintEnterprise RELEASE INFORMATION Es Ready E Images 2 5 Windows phone client installation and usage flow 2 5 1 Installing the Windows phone client To download and install the Windows Phone client application from Windows Phone Store complete the following steps 1 In Windows Phone Store search for the HP ePrint Enterprise app 2 Tap Install 2 5 2 Windows phone client usage flow To start printing jobs after installing the client application complete the following steps 1 Inthe Enter Server Address screen enter the HP ePrint Enterprise server address that you want to use and then tap the check mark at the bottom of the screen Section 2 5 Windows phone client installation and usage flow 33 Enter Server Address https eprint example com Please provide the hostname or IP address for the HP ePrint Enterprise server 2 Apopup may display if the connection is not trusted Select trust to continue the authentication process or cancel to go back LE El B 1129 Your information might be at risk Server is not configured for a secure connection SSL Please contact the Administrator for more information 34 Chapter 2 Deploying mobile clients 3 Torequest an account enter an email address with a domain that is allowed in the HP ePrint Enterprise installation
68. tom IT policies 69 Figure 3 12 Enter Values for ePrint IT Policy A lackllerry amp Administration Service Windows Internet Explorer ME G lE rites benimi training local webconnote annari homi m SP Certificate Error X bra F3M dp Fovorkes dg e suggested Stes E Web Ske Gallery Er BlackBerry Adminstration Service ACE Som Rage Safety Took WA WE internet Explorer has blocked this site From using an ActiveX control in an unsafe manner As a resuk this page might not display correctly X F 3 Er BlackBerry System Administrator WICK User Search reste an iT policy rule mensage IT policy rules b 9 V4 Fi configuration Value Destin ES Administrator user Ead Wiser deirisd Lh ds ll amp amp nched devices El Deployment jobs Edit IT policy E Wireless activations A vies complete IT policy EJ Cos IT policy Celebs IT policy E BlackBerry Solution topology Prete ences i Bersach m tion Lied Al ripiri reed zl 1 1 iar ri reed TT OF Dude memetiProtededModero ye Rio e 4 z aa F t o ae M a CloudPrintJobSubmitAccount The email address that will be used for user notifications on ePrint Enterprise Can be a made up email address like ePrint FQDN b CloudPrintServerAddress The location of the ePrint Enterprise server in the format of http FQDN or http FQDN lt port gt if IIS port is different from 80 11 After entering the values for the two IT po
69. ty applications Create an iT policy rule ipcksidund L sable Derio Similar To rie Derai IT policy the Inciziedual Liable Desice IT policy prevents Menage IT policy rules BlackBerry device users trom accessing organizer da a in social netyrorking EWF configuration applications on Their BlackBerry devices In sckition users can access other E Administrator user calendar services and email messaging services update the MeckBerry E s oU Device Software using uodele methods hal exist outside your organication maka calis when the devices are locked and cul copy and paste text Liners wn cies are prevented from forwanding messages from one amail messaging serte bo anter ii lt J HP Print Set price ot T policies Preview nesolved IT poleas Import IT pobcy iss Export IT poley kei envers amd componendis wangi Ci beg 111 Research in buon Lirios AB nola reseread 2 A a LE 1 as pre ce Et EEE Pieter ences si SECRETO h 67 7 Select View complete IT policy Figure 3 10 Manage IT policies View complete IT policy MEE heat Ear ra A E lackllerry amp Administration Service Windows Internet Explorer TF EIE IER LER BlackBerry Seria ry or Manag if paipziag r Wine je IT policies ci Gan taname T policies view a lel of users din specie IT policies sesion IT polices lo users and groups edi IT policies delete IT policies and ora 2 Policy ennt B Create an IT policy D
70. udPrintJobSubmitAccount Name CloudPrintJobSubmitAccount Description ePrint Enterprise email submission account Type String Destination Handheld b CloudPrintServerAddress Name CloudPrintServerAddress Description FQDN of ePrint Enterprise Type String Destination Handheld 65 5 Select Manage IT policies Figure 3 8 Manage IT policies lackllerrys amp Admanistrabion Service malos Internet Explorer i BEE ue A aaa gt Hr A OO a afl Dor domi stion Dens E E E Tonk Ge IP internet Explorer has blocked this site From using an ActiveX control in an unsafe manner As a resuk this page might not display correctly stem Adeir ation Log euj Home Heip BlackBerry my li zriaga IF paipziarg Wm je IT policies gu Can rename T policies views a lied of users wih specific IT policies assign IT policies to users and groups edit IT policies delete IT policies and era E Policy create an IT policy CD Manage IT policies crease an policy rule QD menage IT policy rules 3 Administrator user FS view IT policies ist 2001 Research bs Moon abed 5 nights myer ed ern 4 0737 66 Chapter3 Appendix A Setting custom IT policies 6 Once the screen refreshes scroll down the list of policies to ePrint Enterprise and select the ePrint link Figure 3 9 Manage IT policy rules FP BlackBerry Administration Service Windows Internet Explorer
71. uded attachments print your message Please try was printed again later Date 1 2 0001 11 15 37 AM Date 1 2 0001 11 15 37 AM Printer Wasp Prototype Brazil Printer Paris Sender Fernando Caprio Sender Fernando Caprio Close 2 4 BlackBerry 10 client installation and usage flow 2 4 1 Installing the BlackBerry 10 client To download and install the BlackBerry 10 client application from BlackBerry world complete the following steps 1 Goto BlackBerry world and search for the HP ePrint Enterprise app 24 Chapter 2 Deploying mobile clients 2 Tap Download Figure 2 25 HP ePrint Enterprise download BlackBerry hp HP ePrint Enterprise ePrint 5 Details Business printing on the go Take advantage af HP s network of 20 000 Public Print Locations like FedEx Office The UPS Store and Swiss Post and more Find the nearest location hit print and use a unique code ti guarantee the privacy of your printed material For corporate printing this app lt v 3 Tap Install The installation process begins Figure 2 26 HP ePrint Enterprise Installation Blackberry HP ePrint Enterprise Business printing on the go Take advantage of HP s network of 30 000 Public Print Locations like FedEx Office The UPS Store and Swiss Post and more Find the nearest j SATA lt v 2 4 2 BlackBerry 10 client usage flow To start printing jobs after installing the client application complete the following step
72. uts 2 7 3 Sources of printable content plugins Plugins are the source of content from which you can choose files to print Most plugins allow for the selection of many files such as email Facebook Dropbox and pictures After a file or image is selected from a plugin you are presented with the printer selection screen 2 7 3 1 Email The email plugin allows the user to connect to any POP3 or IMAP account to print the email body or its attachments 2 7 3 2 Pictures The pictures plugin allows the user to access pictures from the device s library or to take a new picture by tapping the camera icon The user can select up to 50 pictures Photos can be printed in low medium or high quality The quality selected will affect the quality and size of the images 2 7 3 3 Clipboard The clipboard plugin shows all content that was copied with the iOS copy operation Content can be copied from any other mail app browser or other app that supports copy 2 7 3 4 iTunes Shared The iTunes Shared plugin allows the user to open files shared from inside the iTunes software for Windows or OS X The user has to drag files into the File Sharing section inside iTunes so they will be visible within the app More information pertaining to iTunes can be found in iTunes help Section 2 7 HP ePrint Enterprise for Mobilelron client installation and usage flow 45 2 7 3 5 Web The Web plugin allows the user to print pages from the Internet or in the int
73. zip file from C inetpub wwwroot cp push folder from post installation of HP ePrint Enterprise and unzip HPePrint zip in Research in Motion shared applications Open the cmd exe file and go to Research in Motion AppLoader and run gt loader reindex This will create two files in the HP ePrint directory PkgDBCache xml and specification pkg respectively If you have shared another folder on the same computer or any other machine you will have to copy the AppLoader folder to that location before running this command Figure 2 19 BlackBerry application packaging 1 3 Proy rar I tles Lonnon Filez Hezearch in Motion H pLoade rloader re index CinProgran Files Common Files Research In Mot ion AppLoader gt Favorites Took Heb f j Search O Folders Fae Podes 11 27 2000 6 57 AM Fde F chee 1 27 2009 6 57 AM BB CloudPrint al 1KB ALX Pile 11 27 2009 7 37 AM PkgD6Cache xml 2kB XML Document 11 27 2009 12 19 PM eem ation phy 2kB PEG File 11 27 2009 12 19 PM Open the Blackberry Manager application click Blackberry Domain in the left pane and Software Configurations in the top tab pane If you don t have an existing software configuration click Add New Configuration Set the Configuration Name to whatever you prefer and click Change to select the device software location Section 2 3 BlackBerry client installation and usage flow 17 18 7 Set the UNC path for the shared Rese

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