HP Deskjet 890C User's Manual
Contents
1. iy Off The printer is off Press the power button to turn on the printer Oof PA m y Off The printer is ready to print You can send a document to v the printer AYA y Off The printer is receiving data from the computer or is printing Blinking Wait for the document to print Blinking Alternately The printer is in an error state See the Troubleshooting tab Or in the HP Desk et 890C Toolbox amp y Blinking This indicates one or more of the following The top cover is open On the printer is out of paper a print cartridge is missing or not functioning properly Section 1 Printing Basics 3 y Selecting and Using Paper The HP Desk et 890C printer works well with most plain photocopy paper postcards index cards transparencies envelopes and labels and will print on 10096 recycled papers that comply with DIN 19 309 For best results use HP Premium Inkjet Paper HP Premium or HP Deluxe Photo Paper and HP Premium Transparency Film Basi c Steps for Loading All Types of Media 1 Adjust the print settings in your software program and the HP Deskj et 890C printer driver to match the paper type size and orientation of the paper you are using See the topic Change Print Settings on the How Do I tab in the HP Deskj et 890C Toolbox 2 Slide the paper width adjuster to the left and slide the paper length adjuster out to make room for the stack of paper TIPS for Sdecting Paper Alw2. IA N Caution UJ c A Do not remove an empty print cartridge until you are ready to replace it If one print cartridge is empty the other cartridge will still print However the printer will not print unless both cartridges are in place See Ordering Parts and Accessories in this User s Guide for print cartridge part numbers and ordering information Turn on the printer and then open the top cover The print cartridge cradles move to the center of the printer and the resume y light flashes Lift up the print cartridge latch grasp the top of the print cartridge and pull it up and out of its cradle Keep new and used print cartridges out of the reach of children Remove the new print cartridge from its package and gently remove any 9 tape covering the ink nozzles being careful not to touch the ink nozzles or the gold colored contacts To get the best print quality make sure the print cartridges are at room temperature before you install them Push the new cartridge down firmly into its cradle slot and close the print cartridge latch Close the printer s top cover The cartridges return to their home position on the right side of the printer and the resume y light stops flashing Wd 6 Section 1 Printing Basics Mai ntai ning Print Cartridges Aligning the print cartridges Your HP Deskj et 890C printer will provide the best possible print quality when the cartridges are aligned You should align the pr
3. The products herewith comply with the requirements of the Low Voltage Directive 73 23 EEC and the EM C Directive 89 336 EEC and carry the CE marking accordingly The products were tested in a typical configuration Products have less than 75 Watts active input power Vancouver WA April 9 1997 J anet Hoppe Customer Assurance M anager European Contact Your local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH Department ZQ Standards Europe Herrenberger Stra e 130 D 7030 B eblingen FAX 449 7031 143143 uw 30 Section 3 Specifications
4. If the installation is again unsuccessful or if the Control Panel software is damaged or missing contact your authorized HP dealer Using the HP Desk et Control Panel for DOS To open the Control Panel type DJ CP at the DOS prompt C gt Use the Control Panel to select print settings that may not be available from some DOS programs Duplicate print settings that are selected from a DOS software program may override print settings selected in the Control Panel See the file READM E2 TXT for more information about the Control Panel In Windows 95 the READM EZ TXT file is in the CAWINDOWSI SYSTEM directory In Windows 3 1 the READM E2 TXT file is in the CADESK ET directory D 14 Section 1 Printing Basi cs To clean the print cartridges Clean the print cartridges when you notice that lines or dots are missing from your printed text and graphics 1 Atthe DOS prompt type DJ CP and then press enter The Control Panel appears 2 Select Clean Print Cartridge and then follow the instructions on your computer screen Do not clean the print cartridge unnecessarily as this wastes ink and shortens the print cartridge life If you suspectthat dried ink is clogging the print cartridge refer to the Troubleshooting section of your user s guide To align the print cartridges Your HP Deskj et 890C will provide the best possible print quality with the cartridges aligned You should align the print cartridges whenever a cartridge is installed Th
5. Labels up to 25 sheets Buttons Lights Resume and Power DOS Window s 1 0 Interface Centronics parallel IEEE 1284 compliant with 1284 B receptacle ECP Compatibility Mode Nibble Mode Printer Memory 0 5MB of built in RAM 32 Kbyte receive buffer Dimensions 444 mm 17 5 in W 226 mm 8 9 in H 396 mm 15 6 in D Weight 6 5 kg 14 3 Ibs Power Requirements Input Voltage 100 to 240 VAC 10 50 60 Hz 3 Hz Power consumption 1 watt maximum when off 5 25 watts maximum non printing 48 watts maximum printing Reliability 20 000 hours MTBF 2000 hours power on and 12 000 printed pages per year Duty Cycle 3000 total black pages per month max 500 total color pages per month Operating Environment Operating temperature range 5 to 40 C 41 F to 104 F Humidity 15 to 80 RH non condensing Recommended operating conditions for best print quality 15 to 35 C 59 F to 95 F 20 to 80 RH non condensing Storage temperature 40 to 60 C 40 F to 140F Noise Levels per ISO 9296 Best Mode Normal Mode Sound Power Lyag 6 0 B A max 6 3 B A Sound Pressure LpAm 47 dB A 50 dB A Bystander position Section 3 Specifications 27 y Additional Symbol Sets and Fonts For some languages additional symbol sets and fonts are included with the HP Desk et 890C printer on a separate disk This Regional Font Support disk contains custom files for use with the HP Desk et Control panel for DOS
6. The HP Desk et 890C Toolbox G The HP Deskj et 890C Toolbox is a software program that provides access to all the information you ll need when using your printer Information is divided into three main categories m How Dol Tutorials of common printing tasks m Troubleshooting Step by step printing problem solutions m Printer Services Provides printer status and easy service steps To run the HP Desk et 890C Toolbox Windows 95 and Window s NT 4 0 Double click the HP Desk et 890C Toolbox icon on your Windows desktop To run the HP Desk et 890C Toolbox Windows 3 1 e Double click the HP Desk et 890C Toolbox icon in the HP Deskj et Utilities program group Changi ng Pri nt Setti ngs V The basic print settings you will need are usually selected within your software program These settings include the number of copies paper size and paper orientation Selecting Custom HP Print Settings HP s print settings dialog box allows you to select settings that are not provided by the software program These settings include m PaperType HP provides special settings for HP Premium sheets such as Glossy Paper Premium Inkjet Paper and Transparencies Print Quality Use to selectthe level of print quality Grayscale Printing Use this setting when you want to print color documents in shades of gray for better photocopying results ColorSmart II Use the manual ColorSmart II setting when you want to manually adjust
7. cable click the Printer Services tab in the HP Desk et 890C Toolbox and select Test printer communication ColorSmart print settings may be wrong If colors are printing in shades of gray Print in Grayscale is probably selected in the HP print settings dialog box Also the Automatic ColorSmart selection will give the best color representation m The wrong printer may be selected Make sure your HP Deskj et printer is selected as the current or default printer See Selecting Your Printer pg 8 Section 2 Support 17 y Paper is J ammed in the printer Clear the paper jam Perform the following steps to clear a paper jam 1 Remove all paper from the IN tray 2 Remove the IN OUT tray using the tray removal latch found underneath the IN OUT tray 3 Open the top cover 4 Press and hold down the resume 5 f necessary release the resume opposite direction ly button to feed the paper out lj button and press it again to feed the paper in the 6 After removing all jammed paper turn off the printer and replace the IN OUT tray 7 Close the top cover 8 Place paper in the IN tray and press the power button to turn on the printer 18 Section 2 Support The printer is not picking up paper Clean the paper pick rollers Paper dust ink or other substances occasionally build up on the paper pick rollers When this happens the printer tries to pick up a piece of paper but stops in the middle of
8. widely available software programs Agents are also available to assist with hardware repair information Hours of operation in the U S are Monday Friday 6 am to 10 pm MST and Saturday 9 am to 4 pm MST During the Printer Warranty This service is free during the first 90 days of your printer warranty however your long distance phone charges still apply Please be at your computer when you call For the support center in the U S call 208 323 2551 In Canada call 905 206 4383 or 800 268 1221 If your printer needs repair during the warranty period Hewlett Packard offers a free Express Exchange program for customers in the U S and Canada A refurbished like new printer can be deliv ered on the next business day while the damaged printer is returned using a pre paid shipping label The HP customer Support Center agent can make the necessary arrangements HP also offers a variety of service contract options to complement the standard warranty Call 800 633 3600 U S A or 800 268 1221 Canada After the Warranty Period For quick questions in the United States only call 900 555 1500 2 50 per minute Charges begin only when you are connected with a technician For calls from Canada or for calls in the U S that you anticipate will be longer than ten minutes in length call 800 999 1148 The fee is 25 per call charged to your Visa or Master Card Prices subject to change without notice x 20 Section 2 S
9. x 152 mm US Card5x8in 127x 203mm A6 Card 4 13 x 5 83 in 105 x 148 mm u Envelopes Right Left 0 125i in 3 2 mm 0 125i in 3 2 mm 0 125 in 3 2 mm Top 0 04 in L0 mm 004in LOmm 0 04 in 1 0 mm Bottom 0 46 in 11 7 mm 0 46 in 11 7 mm 046 in 117 mm Size 10 4 125 x 9 5 in 1048x 24 3mm DL 4 33 x 8 66 in 110x220 mm C6 4 49 x 6 38 in 114x 162mm Custom Rigm 0 04 in 10 mm 0 04 in L0 mm OO L0 mm Left 0 87 in 22 0 mm 087 in 22 0 mm 087 in 20 mm Top Bottom 0 1 125i in 3 2 mm 0 195 in 3 2mm 0 125 in 3 2 mm Size Custom t ranging from 3 94 in dw to 14 in h from 100 to 356 mm Right left 0 13 in 3 4 mm EL 0 04 in 1 0 mm Section 3 Specifications 25 y Bottom 0 46 in 11 7 mm Printer Speci fi cati ons Print M ethod Plain paper drop on demand thermal inkjet printing Black Text Print Speed Best 4 pages per minute Normal 7 pages per minute EconoF ast 9 pages per minute Color Print Speed Best 1 page per minute Normal 1 5 pages per minute Econofast 5 pages per minute Black Print Quality Up to 600 dpi Color Print Quality Up to Photo REt II DOS graphics Full page 75 150 300 dpi Printer Command Language HP PCL Level 3 Character Sets PC 8 PC 8 Danish Norwegian PC Turkish PC 850 PC 852 Roman 8 ECMA 94 Latin 1 ISO 8859 1 ECMA
10. 28 Buenos Aires Argentina Brazil 55 11 7296 4991 Fax 55 11 7296 4967 Edisa HP SA R Aruana 125 Tambore Barueri Sau Paulo Brazil Chile 56 2 203 3233 Fax 56 2 203 3234 Hewlett Packard de Chile SA Av Andres Bello 2777 Oficina 1302 Las Condes Santiago Chile Mexico 52 5 258 4600 Fax 52 5 258 4362 Hewlett Packard de M xico S A de C V Prol Reforma 4700 Colonia Lomas de Santa Fe 01210 M xico D F Venezuela 58 2 239 4244 239 4133 Fax 58 2 207 8014 Hewlett Packard de Venezuela C A Tercera Transversal de Los Ruices Norte Edificio Segre Caracas 1071 Venezuela Apartado Postal 50933 Caracas 1050 Elsewhere in the World Hewlett Packard Company Intercontinental Headquarters 3495 Deer Creek Road Palo Alto CA 94304 U S A Specifications Mi ni mum Margi ns Paper Size USS Letter 8 5 x 11 in 216 x 279 mm US Legal 8 5 x Mi in 216 x 356 mm Executive 7 25 X 15i in 184 x 267 mm A4 size 8 27 x 11 Tin 210 x 297 mm AS size 58x83 in 148x210 mm Cards Right Left O 25 in 64 mm i M p 7 a Em 0 25 in in 64 mm i 013in in 3 4 mm i OB in 4 mm 0 04 in 1 0 mm 0 04 in 004 in LOmm i 004 in y i 0 04 04 in p Top 1 0 mm 1 0 mm 1 0 mm 046 in 1 1 m iin 0 46 in 117mm 0 46 in 1 0 mm B 0 46 in Bottom 11 7 mm 11 7 mm 11 7 mm 017mm Size U S Card 4 x 6i in 102
11. 94 Latin 2 ISO 8859 2 ECMA 128 Latin 5 ISO 8859 5 United Kingdom ISO 4 ANSI ASCII ISO 6 Swedish ISO 11 Italian ISO 15 Spanish ISO 17 German ISO 21 Danish Norwegian ISO 60 French ISO 69 Legal Wingdings Symbol Windows 3 1 Latin 1 Latin 2 Latin 5 Cyrillic Arabic optional ROM C4602A 002 Hebrew Greek optional ROM C4602A 003 Software Compatibility Windows 3 1 Windows 95 Windows NT 4 0 Windows NT 3 51 supported with Microsoft driver DOS 3 3 and above I 26 Section 3 Specifications Built in internal Scalable Fonts Arial Courier Letter Gothic CG Times Univers Symbol Times New Roman Wingdings Scalable TrueType Fonts for Microsoft Windows Available through FontSmart on Printer Software CD Albertus Albertus Extra Bold Antique Olive Antique Olive Compact Arial Arial Narrow Arial Black PL Benguiat Frisky Bertram Bodoni Bodoni Black Book Antiqua ITC Bookman Old Style Century Gothic Century Schoolbook Challenge Extrabold Clarendon Clarendon Condensed Bold Clarendon Extra Bold Coronet Corsiva Courier Garamond Gill Sans Gill Sans Light Gill Sans Condensed Gill Sans Extra Bold Gloworm CG Goudy Oldstyle CG Goudy Oldstyle Extra Bold Graphite Light Graphos Letter Gothic Lucida Casual Lucida Casual Italic Marigold Metrostyle Metrostyle Extended Milestones Nadianne Bold Old English CG Omega Ozzie Black Party CG Poster Bodoni Pompeii Capitals Signet R
12. BER The display LEDs meet the requirements 7188 2187 E of EN 60825 1 HS Me Wink pt ee EN d AS Fast we ve SE Pash AS mee FR FAA gyger esta sj BE 71 jo 7715 m9PTOR aside we N7124 F44d4e Be BE AANA 88 E SUN uw ag UTS 71715 Beh Ba BFS 717 GY 7171S HHA Section 3 Specifications 29 y Declaration of Conformity according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Hewlett Packard Company Manufacturer s Address Hewlett Packard Co Hewlett Packard Singapore PTE Ltd Vancouver Printer Division Asia Hardcopy Manufacturing Operation 18110 S E 34th Street 20 Gul Way Vancouver WA 98683 Singapore 629196 Hewlett Packard Espanola S A Barcelona Division Avenida Graells 501 08190 Sant Cugat del Valles Barcelona Spain declares that the product s Product Name Desk et Printers Model Number s C4602A C4603A C5876A C5877A Product Options All conforms to the following Product Specifications Safety IEC 950 1991 Second Edition 41 A2 A3 EN 60950 1992 A1 4A2 A3 IEC 825 1 1993 EN 60825 1 1994 Class 1 for LEDs EMC EN 55022 1994 Class B CISPR 22 1993 Class B EN 50082 1 1992 IEC 801 2 1991 Second Edition prEN 55024 2 1992 4 kV CD 8kV AD IEC 801 3 1984 prEN 55024 3 1991 3 V m IEC 801 4 1988 prEN 55024 4 1993 0 5 kV Signal Lines 1 kV Power Lines IEC 1000 3 2 1995 EN 61000 3 2 1995 IEC 1000 3 3 1994 EN 61000 3 3 1995 Supplementary Information
13. D Installation Disk 1 or wherever your network administrator has installed it Use the Add Printer wizard select Network Printer choose Browse to find the Shared Printer and then select Have Disk to install the printer software x 12 Section 1 Printing Basics Drag a document onto a network printer icon Drag a network printer icon into the Printers Folder Double click a network printer icon Right click a network printer icon and select Install Windows 95 Network Connect Setup the printer and make the cable connections to your print server and network Begin installing the printer software at the clients computer with one of the methods outlined above in Locally Shared but browse to find the Desk et 890C that is configured and connected for a HP J etDirect print server Windows NT 4 0 To install the printer software onto a Windows NT 4 0 system the user M UST have Administrator privileges on the computer he or she is installing on Windows NT 4 0 Locally Shared Atthe Server where the printer is directly connected to the computer Setup the printer make the cable connections to your computer and follow the procedures to install the printer software as outlined in the Setup Card e Share the printer For more information on sharing the printer refer to Sharing printers and To share your printer with other people in Windows NT Help Atthe Client who wants to connectto the shared pri
14. DU HEWLETT PACKARD HP Desk et 890C Printer Professional Series User s Guide User Guide Number C5876 90025 Acknow ledgments Adobe and Adobe Type Manager are trademarks of Adobe Systems Incorporated Arial Gills Sans Monotype and Times are U S registered trademarks of The Monotype Corporation CG Times is a product of Agfa Corporation based on Times New Roman under license from The Monotype Corporation plc and scalable outlines are licensed from Agfa Division of Miles Inc Graphite is a trademark of David Siegel ITC Bookman is under license from and a registered trademark of International Typeface Corporation Lucida is a U S registered trademark of Bigelow amp Holmes Inc Microsoft is a U S registered trademark of Microsoft Corporation Milestones is a trademark of The Monotype Corporation PL is a trademark of Photolettering Inc Scalable type outlines are licensed from Agfa Division of Miles Inc TrueType is a U S trademark of Apple Computer Inc Windows is a registered trademark of Microsoft Corporation in the U S and other countries IBM and OS 2 are registered trademarks of International Business Machines Corporation UNIX is a registered trademark of the U S and other countries licensed exclusively through X Open Company Limited Notice The information contained in this document is subject to change without notice Hewlett Packard makes no warranty of any kind with
15. allowing access to special character sets Supported Languages You only need to install the one file that supports your particular language If you are uncertain which language is included in your printer check the serial number label on the back of the printer for one of the following codes ARB Arabic CYR Cyrillic GRK Greek HBR Hebrew THA Thai Installing a Special Symbol or Font To install the appropriate character set file on your computer 1 2 3 First install the printer software as described in the setup card Put the Regional Font Support disk into your computer s floppy disk drive From the DOS prompt on your hard disk drive usually the CA drive type the drive designator for your floppy drive followed by DIR then press the Enter key to display the subdirectories on the Regional Font Support disk For example type CA AADIR and then press the Enter key Copy the appropriate SYM SETS DAT file from the subdirectory for the language of your printer to your DESKJ ET directory For example to copy the file for the Cyrillic language type CA copy AACYRILLICISYM SETS DAT CADESK J ET and then press the Enter key Remove the Regional Font Disk from the floppy drive when the copying process is completed D 28 Section 3 Specifications Regulatory Notice FCC Statement USA The United States Federal Communications Commission in 47 CFR 15 105 has specified that the following notice be brought to t
16. ays use paper that conforms with those listed under Recommended Media Weight and Sizes in the Printer Specifications section of this user s guide Test a sample of a particular paper to ensure that it is compatible with the printer and produces acceptable print quality before purchasing large quantities Do not use media that is damaged curled or wrinkled Do not use paper with cutouts or perforations or paper that is heavily textured or embossed Do not use multiple part forms D 4 Section 1 Printing Basics 3 Place a stack of paper print side down in the IN tray with the right side ofthe stack againstthe right side of the tray and push it in until it stops 4 Readjust the paper width and length adjusters to fit snugly against the papers edges For more information on printing on paper or other types of media see the topic Print on a Variety of Paper Types on the How Do I tab in the HP Desk et 890C Toolbox TIPS for Using Paper Load only one paper type at a time into the IN tray Before inserting a stack of paper into the IN tray tap the edges on a flat surface to even it out Always insert paper print side down with the right edge of the paper aligned against the right edge of the IN tray Do notload more than about a 5 8 16mm stack of paper into the IN tray at one time Section 1 PrintingBasics 5 y Replacing and M aintaining Print Cartridges Replacing A Pri nt Cartridge
17. ck the print cartridges M ake sure that both the black and color print cartridges are properly installed and thatthe top cover of the printer is closed Try printing a sample page Turn the printer off then back on Press and release the resume button If the sample page prints the problem is not with the printer itself Check the interface cable Make sure that a high quality bi directional interface cable is connected properly to both the printer and the computer IEEE 1284 Compliant Parallel Interface Cable is recommended Check the printer setup Make sure your HP Desk et printer is selected as the current or default printer See Selecting Your Printer pg 8 A blank page came out of the printer Check the print cartridges for tape New print cartridges are packaged with a protective plastic tape covering the ink nozzles M ake sure this tape is removed from both print cartridges Check for an empty print cartridge If you are printing black text and a blank page came out your black print cartridge may be empty Replace the black print cartridge m Check the printer setup Make sure your HP Deskj et printer is selected as the current or default printer See Selecting Your Printer pg 8 Placement of the text or graphics is wrong The paper size or orientation settings may be incorrect Make sure the paper size and page orientation portrait vs landscape selected in the software program match the s
18. color intensity and halftoning methods instead of letting HP s ColorSmart II technology do it automatically m Flip Horizontal Use to reverse or flip the printed image Not available with Windows NT m Ordered Printing Use to reverse the print order of your document Not available with Windows NT m Two Sided Printing Use to print on both sides of your paper Not available with Windows NT To get to HP s print settings dialog box see the topic Change Print Settings on the How Do tab in the HP Deskj et 890C Toolbox Section 1 PrintingBasics 9 y Sharing Your Printer on a Network If you work in a networked environment you can connect the HP Desk et 890C printer to your network The networked printer can be connected either to a personal computer locally shared or attached directly to the network via an external print server network connect Locally Shared In the locally shared configuration the printer is connected directly to the parallel port of a selected computer on the network The printer can then be shared by other users on the network through a Windows network printer connection The advantages of a locally shared printer are relatively easy installation and low cost since no additional hardware or software is required The disadvantages of a locally shared printer involve performance printer status information and location Depending on priority settings and number of users on the network the host
19. computer may slow down while handling print jobs and print jobs may be delayed for other users Additionally only the user of the host computer can receive paper and print cartridge related status messages Locally shared printers must also be situated near the host computer which may not be convenient for all users on the network Finally if the host computer is turned off or rebooted print jobs may be lost or not printed x 10 Section 1 Printing Basi cs Netw ork Connect In this configuration the printer connects to the network via direct attachment to an external print server such as an HP J etDirect EX Plus 150X or EX Plus3 This configuration provides increased performance location flexibility and better printer status information As shown in the table below newer versions of HP JetDirect EX Plus 150X and EX Plus3 print servers provide optimum printer related status messages If you have an older print server you may want to upgrade the firmware flash memory To determine the firmware version and upgrade information for your HP JetDirect EX Plus and EX Plus3 print server refer to your HP JetDirect Software Installation guide The HP J etDirect 150X was not designed to provide this upgrade capability HP J etDirect EX Plus 150X or EX Plus3 print server J etDirect EX Plus J etDirect 150X J etDirect EX Plus3 J 2591A J 2592A J 2593A J 2594A Limited Status Yes Yes Information Fir
20. es that do not have a HP Support Center contact your local dealer or nearest HP Sales and Support Office for instructions on returning your printer for service and repair uw 22 Section 2 Support Ordering Parts and Accessories Replaceable Parts HP Reorder Number JO USA Canada Mexico Taiwan Arabic Countries 8120 6836 Europe except U K J ordan Lebanon N Africa Russia trene Bn GU South Africa India een Australia New Zealand mainland China EE 8120 6175 EL 81206179 sss L Denmark tt BLOGG sss Korea TE HP Deskj et 890C Printer Users Guide Kits O O US English User s Guide Kit eee 9876 60042 sse European English Users Guide Kit 05876600 __ Asian English Users Guide Kit 5876 60087 _ Arabic User s Guide Kit ess 9876760019 ses Simplified Chinese User s Guide Kit C5876 60041 Traditional Chinese User s Guide Kit C5876 60038 Czech Users Guide Kit sm 3870700020 sss Danish User s Guide Kit smette 9876 60020 sss Dutch Users Guide Kit sss 3870700022 sss Finnish User s Guide Kit ps 3870700023 sss FrenchUsersGuidekt Ce 5 German User s Guidekt 5876 60025 _ Greek User sGuideKit ee 05876600 Hebrew UsersGuidekt 8876 60027 Hungarian User sGuidekt 8876 60028 1 1 lianUsers Guide Kit C587660030 Ko
21. ettings in the HP print settings dialog box See Change Print Settings on the How Do I tab in the HP Deskj et 890C Toolbox The black and color print cartridges may need to be aligned Print cartridges need to be aligned when ever one has been removed or replaced or if the black ink and color ink do not seem to line up properly with each other on the page See the Printer Services tab in the HP Desk et 890C Toolbox for instructions The Paper may not be loaded correctly If everything on the page is slanted or skewed make sure the paper width and length adjusters fit snugly against the left and bottom edges of the paper stack and that there is no more than a 5 8 16mm stack of paper in the IN tray The margin settings may be wrong If text or graphics are cut off at the edges of the page make sure the margin settings for the document do not exceed the printable area of your HP Desk et printer See Minimum M argins in the Specifications section of this user s guide D 16 Section 2 Support Print quality is poor The print quality setting may need to be changed While the EconoFast setting prints faster and uses less ink it may cause text to appear faded or colors to be dull Select Normal or Best Print Quality in the HP print settings dialog box See Change Print Settings on the How Do I tab in the HP Desk et 890C Toolbox A print cartridge may be low on ink or clogged If print quality deteri
22. he attention of users of this product This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful inter ference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try and correct the interferences by one or more of the following measures m Reorient or relocate the receiving antenna m increase the separation between the equipment and the receiver m Connectthe equipment into an outlet on a circuit different from that to which the receiver is connected m Consultthe dealer or an experienced radio TV technician for help Use of a shielded cable is required to comply with Class B limits of Part 15 of FCC Rules Pursuant to Part 15 21 of the FCC Rules any changes or modifications to this equipment not expressly approved by Hewlett Packard Company may cause harmful interference and void the FCC authorization to operate this equipment LED Indicator Statement A
23. int cartridges whenever a cartridge is installed This insures that black and color inks will align when printed together on the same text line or graphic 1 Turn on the computer and printer 2 Run the HP Deskj et 890C Toolbox by double clicking its icon 3 Click the Printer Services tab 4 Select Align Print Cartridges and then follow the instructions on your computer screen Cleaning Print Cartridges Clean the print cartridges when you notice lines or dots missing from printed text or graphics Do not clean the print cartridge unnecessarily as this wastes ink and shortens the life of the print cartridge 1 Run the HP Desk et 890C Toolbox by double clicking its icon 2 Click the Printer Services tab 3 Select Clean Print Cartridges and then follow the instructions on your computer screen TIPS for Maintaining Good Print Quality Keep the print cartridges in their sealed packages at room temperature 60 78 F or 15 6 26 6 C until you are ready to use them Do not use print cartridges that were recently stored in a very hot or very cold environment until they return to room temperature When turning off your printer use the power button on the printer rather than unplugging it or switching off a power strip Turning off the power at the printer lets the print cartridges return to their home position on the right side of the printer and prevents them from drying out Section 1 PrintingBasics 7 y Using Your Printe
24. is ensures that black and color inks will align when printed together on the same text line or graphic 1 Atthe DOS prompt type DJ CP and then press enter The Control Panel appears 2 Select Align Print Cartridge and then follow the instructions on your computer screen DOS Printer Drivers Printer drivers are supplied by the manufacturers of DOS software programs The following table lists some commonly used DOS software programs and their recommended printer drivers If you do not use any of these programs contact the manufacturer of the software program you are using to obtain a compatible printer driver DOS Software Program Version Recommended Printer Driver WordPerfect 5 1 5 14 6x HP Desk et 600 660C or 850C perone SRM Ruben mamas ci OR tg SUM MUNERE Teen magi r pem UR emen Section 1 PrintingBasics 15 y Troubleshooting No page came out of the printer u Be Patient Complex documents with many fonts graphics and or color photos take longer to begin printing If the power light is blinking the printer is processing information m Check the power Make sure the power cord is connected firmly to the printer and to a working outlet and that the printer is turned on The power light on the front panel of the printer should be lit m Check the paper Make sure paper is loaded correctly in the bottom IN tray and that the paper is not jammed in the printer See page 18 to clear paper jam Che
25. mware prior to E 05 00 h Firmware prior to D 05 00 _ Complete Status Yes Yes Yes Information Firmware E 05 00 or later All Firmware versions Firmware D 05 00or later For additional information about installation and set up of HP J etDirect print servers see your HP J etDirect hardware and software Installation Guides Section 1 Printing Basics 11 Setting up your Printer on a Network Whatever configuration you are using to connect your printer to a network you will need to install the HP Desk et 890C Toolbox and Driver software on each computer that will be printing to the HP Desk et 890C printer Windows 3 1 Locally Shared Not supported in Windows 3 1 by the Operating System Windows 3 1 Network Connect Setup the printer and make the cable connections to your print server and network 1 Begin installing the driver by executing setup exe either on the Printer Software CD Installation Disk 1 or where your network administrator has installed it 2 When prompted for the printer name and port choose HP Desk et 890C Printer and either None or the Port LPT1 for the port that you wish to redirect to the printer Click OK Continue installation until complete then restart Windows Select Printers from the Windows Control Panel click on the HP Desk et 890C icon then click Connect Choose the port to which the printer is connected for example LPT3 Click Network then select the network path f
26. nter 1 Install the printer software atthe client s computer as if for direct connect The printer software must exist on each client s PC in order for network printing to succeed Selectthe HP Desk et 890C and any LPT port when installing 2 Follow one of these methods to select the printer at the server Select the HP Desk et 890C in the Printers Folder right click the mouse and select Properties Go to the Ports tab select Add Port highlight Local Port select New Portand type in the name of the server followed by the name of the printer such as ComputerName PrinterN ame Or from the Start menu select Run type in the name of the server and when the folder shows up on the computer drag the printer icon into the Printers Folder Unfortunately this will create another HP Deskj et 890C printer icon in your Printers Folder but you will be set up to use the printer atthe server Windows NT 4 0 Network Connect Atthe NT 4 0 Server where the print jobs will be spooled Setup the printer and make the cable connections to your computer as outlined in the Setup Card Follow the procedures to install the printer software for a LPTx port Select the HP Deskj et 890C in the Printers Folder right click the mouse and select Properties Go to the Ports tab select Add Port and configure the type of Port Monitor you wish to use for this Network Printer such as LPR Port or HP J etDirect Port Be sure to set up this printer so
27. or the printer To set up the printer as a permanent network printer on your system click the Permanent box and then click Connect au RK Uu Windows for W orkGroups 3 11 Locally Shared At the Server where the printer is directly connected to the computer Setup the printer make the cable connections to your computer and follow the procedures for installing the printer software as outlined in the Setup Card 1 Launch Print Manager found in the Main program group 2 Click on the HP Deskj et 890C printer choose Printer and Share this printer as 3 Follow the dialogs to complete the sharing of your printer At the Client who wants to connect to the shared printer Follow the same steps as shown for Windows 3 1 Network Connect Windows for WorkGroups 3 11 Netw ork Connect Follow the same steps as shown for Windows 3 1 Network Connect Windows 95 Locally Shared Atthe Server where the printer is directly connected to the computer Setup the printer make the cable connections to your computer and follow the procedures to install the printer software as outlined in the Setup Card e Share the printer For more information on sharing the printer refer to Sharing your printer with other people in Windows 95 Help Atthe Client who wants to connectto the shared printer Begin installing the printer software atthe clients computer with one of these methods Execute setup exe either on the Printer Software C
28. orates click on the Printer Services tab in the HP Deskj et 890C Toolbox and select Clean Print Cartridges Follow the instructions on the screen If print quality doesn t improve a cartridge may be low on ink and will need to be replaced The paper type setting may be incorrect When printing on transparencies or other special paper types select the corresponding paper type in the HP print settings dialog box See Print on a variety of paper types on the How Do tab in the HP Desk et 890C Toolbox m The paper may not be suitable for use with your HP Desk et printer Paper that is too thin or has a slick surface may not feed properly Paper that is heavily textured does not accept ink well Use HP Premium Papers or test other paper types before purchasing large quantities See Recommended M edia Weight and Sizes in the Printer Specifications section ofthis user s guide Something on the page is missing or incorrect The margin settings may be wrong If text or graphics are cut off at the edges of the page make sure the margin settings for the document do not exceed the printable area of your HP Deskj et printer See Minimum Margins in the Printer Specifications section of this user s guide Cable connection may be poor or cable may be bad If meaningless characters are printing make sure you are using a bi directional cable and thatthe cable is firmly connected to both your printer and computer To test the
29. oundhand Sorts Strider Symbol Theatre Antione CG Times Times New Roman Univers Univers Condensed Univers Light Condensed Univers Extended Wingdings Recommended Media Weight Paper 60 to 135 g m 16 to 36 Ib Envelopes 75 to 90 g m 20 to 24 Ib Cards 110 to 200 g m 110 Ib index max 8 5 pt max thickness Approximate figures Exact speed will vary depending on the system configuration software program and document complexity Measured in addressable raster points per inch Media Size U S letter 216 x 279 mm 8 5 x 11 in U S legal 216 x 356 mm 8 5 x 14 in U S transparency 216 x 279 mm 8 5 x 11 in U S glossy 216 x 279 mm 8 5 x 11 in U S Special 216 x 279 mm 8 5 x 11 in U S Executive 184 x 267 mm 7 25 x 10 5 in U S No 10 Envelope 105 x241 mm 4 12 x 9 5 in Index card 102 x 152 mm 4 x 6 in Index card 127 x 203 mm 5x 8 in European A4 210 x 297 mm European A4 transparency 210 x 297 mm European A4 glossy 210 x 297 mm European A4 Special 210 x 297 mm European A5 148 x 210 mm European DL envelope 220 x 110 mm European C6 envelope 114 x 162 mm European A6 card 105 x 148 5 mm Custom size Width 100 to 216 mm 3 94 to 8 5 in Length 148 to 356 mm 5 79 to 14 in Avery Inkjet Labels Media Handling Built In Feeders Sheets up to 150 sheets Single sheet only one sheet Multiple envelopes up to 15 envelopes Cards up to 30 cards OUT tray capacity up to 50 sheets
30. ownload drivers software application notes or utilities for HP products America Online America Online is another electronic information and communication service run by an indepen dent company To access the HP Forum select Keyword from the Go To menu type HP and press enter This will load the HP Home Page directly to your computer screen From the HP Forum you can ask or answer questions about HP products or you can download drivers software appli cation notes or utilities for HP products Section 2 Support 21 y For Customers in Latin Ameri ca For technical questions about setting up or using your printer call one of the following numbers This service is free during the warranty of your printer however your long distance phone charges still apply Argentina isse 541781 4061 69 dri eee EE 55 11 709 1444 Mexico D F ssseeeeenenn nnn 326 46 00 Mexico Guadalajara eee 669 95 00 Mexico Monterey eene 378 42 40 Venezuela aavananannnnnnnnnnennn 58 2 239 5664 For Customers Elsewhere in the World If you encounter a printing problem that you cannot solve using the information in this guide or by using the HP Desk et 890C Toolbox please consult the HP Customer Support Guide that was included in the box with your printer This guide provides complete service support and repair information that will enable you to obtain the assistance you need via telephone fax or the internet In countri
31. r Software The printer software that came with your HP Desk et 890C printer makes printing from Windows based programs faster and easier than ever This section is an overview of the components and functions of your printer software Printer Softw are Components m The HP Deskj et 890C printer driver with exclusive HP ColorSmart II technology featuring Enhanced Internet and multimedia printing SRGB color matching for consistent color output MMX compatibility for faster color processing m The HP Desk et 890C Toolbox software program which includes Tutorials for basic printer usage Step by step troubleshooting Printer status information Access to printer services Seecti ng Your Printer To use your HP Desk et 890C printer make sure it is selected as the default printer To select your printer as the default printer Windows 95 and Windows NT 4 0 1 Click Start and then select Printers from the Settings menu 2 Click the icon for your HP Deskj et 890C printer to select it 3 Fromthe File menu select Set As Default then close the window To select your printer as the default printer Windows 3 1 1 Inthe Program M anager open the Main program group 2 Double click Control Panel to open it then double click Printers 3 Select your HP Desk et 890C printer from the Installed Printers list and then click Set As Default Printer 4 Click Close and exit the Control Panel x 8 Section 1 Printing Basics Usi ng
32. rean User s Guide Kit 5876 60040 Norwegian User s Guide Kit BAM C5876 60031 Polish User s Guide Kit sse 63870700032 sss PorugueseUsersGudeKit 5876 60033 Russian Users Guide Kit sss 3870700034 sess Spanish User s Guide Kit pm 3876 6008 rer Swedish User s Guide Kit sees 9876 60036 sss TRA Users Guide Kit uses 87660037 sss Turkish User s Guide Kit i 5876 6009 In Out Tray Assembly C4602 67902 Service Station Assembly 0 4602 67901 m Base Foot Assembly 4ea tt 2162 60098 Section 2 Support 23 y Accessories HP Reorder Number Window s DOS 1 0 Interface Cables HP IEEE 1284 Compliant Parallel Interface Cable with one 1284 A connector for the computer port and one 1284 B connector for the printer port 2 meter length 3 meter length Print Cartridges m Black Inkjet Print Cartridge s NEC 4d piro HP Premium Ink et Paper US Letter 200 sheets KN i HP Premium Ink et Paper European A4 200 sheets i HP Premium Heavyweight Ink et Paper U S Letter 100 sheets _ HP Premium Heavyweight Ink et Paper European A4 100 sheets HP Premium Photo Paper U S Letter 20 sheets HP Premium Photo Paper European A4 20sheets HP Premium Photo Paper Asian A4 20 sheets _ HP Deluxe Photo Paper U S Letter 20 sheets 44 _ HP Deluxe Photo Paper European A4 20 sheets HP Deluxe Photo Paper Asian A4 20 shee
33. regard to this materi al including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Printing History Edition 1 J une 1997 Copyright 1997 by Hewlett Packard Company Table of Contents Section 1 Printing Basi cs Understanding the Printer s Parts and Functions ise 2 Selecting and Using Paper iiis nnns 4 Replacing and Maintaining Print Cartridges cceeueuscuaeeeeuunas 6 Using Your Printer Software iisse nnn nnn 8 Sharing Your Printer on a Network sssseennnnn nn nnn 10 Printing from DOS Software Programs ssseeennn nnn nn nnn 14 Secti on 2 Support Troubleshooting iac ace oO CC OR OCIO OCC CIC ORE C e a 16 Customer Support 2 ass exam dxaaeuraasEFr bkk rri dva k esa dra 20 Ordering Parts and Accessories iisse nnn n n nn nnn 23 Section 3 Specifications SHECINCAUONS cass saa radda das dao M aci ala ac a ac RR LR n das 25 Additional Symbol Sets and Fonts cccsccceeeueuecueeeeeeueauas 28 Regulatory Nollce i isss eirca ea ace a X C COE ACE ER IR ne 29 Declaration of Conformity iavvvv
34. that it is shared Atthe Client who wants to connectto the shared network printer Follow the same steps as shown for Locally Shared at the Client Section 1 Printing Basics 13 y Printing from DOS Software Programs When printing from DOS there are two different ways you can adjust print settings when you are preparing to print a document The HP Desk et Control Panel for DOS and DOS printer drivers HP Desk et Control Panel for DOS DOS users have access to many printer features through specific DOS printer drivers however many software manufacturers do not develop printer drivers for their software programs The HP Desk et 800 Series printers provide their own DOS software Control Panel for improved printer control when DOS printer drivers are not available or when certain print settings are not available through DOS software programs To install the HP Desk et Control Panel for DOS Before you install the Control Panel make sure you have performed all setup procedures given on the setup card and make sure that both the computer and the printer are turned on 1 Insert Installation Disk 3 into your computer s floppy disk drive 2 Atthe DOS prompt C gt type your computer s floppy disk drive letter for example A and then type INSTALL and press enter 3 Follow the instructions on your computer screen If you receive a message that the installation of the Control Panel was unsuccessful reinstall the Control Panel
35. the print job and the Resume lj light begins flashing If this begins to happen frequently clean the rollers by following these steps 1 Open the printer s top cover and remove all paper from the IN tray 2 Remove the IN tray by squeezing the release levers on the underside of the IN tray 3 Hold a slightly dampened foam rubber swab lightly against each paper pick roller while you press and hold down the Resume y button Release the Resume button and repeat this step Each time you press and release the Resume button the rollers reverse the direction they turn 4 Re insertthe IN tray and reload the stack of paper 5 Close the printer s top cover Section 2 Support 19 y Customer Support If you encounter a printing problem that you cannot solve using the information in this guide or by using the HP Desk et 890C Toolbox you can obtain assistance from one or more of the following HP support services HP FIRST Fax Use your fax machine to get help 24 hours a day seven days a week Call 800 333 1917 to access HP FIRST Fax which gives you troubleshooting tips and detailed support information on using your printer with the most common software programs Y ou may access this service from any touch tone phone and request up to three documents per call These documents will be faxed to you within minutes Support Center Help The HP Support Center staff will answer questions about setting up and using your printer with the most
36. ts i HP Premium Transparency Film U S letter 50 sheets N B u u u u HP Premium Transparency Film U S letter 20 sheets _ HP Premium Transparency Film European A4 50 sheets u u D u u HP Premium Transparency Film European A4 20 sheets m GU sss 51645A 0 CIA C1852A C6039A COOMA ee CS COSA D WEM Nc MN C3832A Orderi ng Informati on To order printer parts or accessories call your nearest HP dealer If your dealer does not have the parts or accessories you need call HP DIRECT for fast shipping service Within the U S 1 800 538 8787 To order replaceable parts within the U S 1 800 227 8164 For information on HP Service Agreements within the U S 800 835 4747 Monday Friday 7 30 am to 12 noon PST and 1 00 pm to 4 00 pm PST Canada 800 387 3154 905 206 4725 Fax 905 206 3485 3739 Hewlett Packard Canada Ltd 5150 Spectrum Way Mississauga Ontario LAW 5G1 Toronto 416 671 8383 Europe Africa Middle E ast 31 20 547 999 Hewlett Packard S A Central Mailing Department PO Box 529 1180 AA Amstelveen The Netherlands Australia New Zealand 03 895 2895 China Resources Bldg 26 Harbour Road Wanchai Hong Kong Latin America Headquarters 305 267 4220 Fax 305 267 4247 5200 Blue Lagoon Drive Suite 950 Miami FL 33126 VI 24 Section 2 Support Argentina 54 1 787 7100 Fax 54 1 787 7213 Hewlett Packard Argentina Montaneses 2150 14
37. upport Extended Coverage Opti ons If you would like to extend your printer coverage beyond the one year factory warranty you have the following options m Consult your reseller to obtain extended coverage m f your reseller does not offer service contracts please call Hewlett Packard directly and ask about our service agreement offerings In the U S call 1 800 446 0522 in Canada call 1 800 268 1221 For service agreements outside the U S and Canada contact your local HP Sales Office Updati ng Pri nter Software by Mail HP s Distribution Center provides Windows printer drivers and printer driver updates for the cost of the disks plus shipping Order by calling 970 339 7009 Monday through Saturday 24 hours per day Electronic Informati on Servi ces Internet Access HP s World Wide Web site at http www hp com for the latest support information including updated world wide support phone numbers and driver update information HP Download Service For convenient access to HP printer drivers product information and troubleshooting hints call 208 344 1691 Set your communications software to N 8 1 Help is available 24 hours per day 7 days a week CompuServe CompuServe is an electronic information and communication service run by an independent company The GO word to place you in the HP Forum is HP From the HP Forum you can choose a specific forum to leave messages ask or answer questions about HP products or d
38. vvvrrnnnnnnnnnnnnnnnnnnnnnnnn 30 Understanding the Printer s Parts and Functions Top Cover ipeum Button and Light Print Cartridge Latches gt Power PP Button 1 and Light g Envelope t Print Cartridge Cradles Out Tray IN Tray Adjuster Paper Width Adjuster ry Removal Latch Underneath IN Tray x 2 Section 1 Printing Basics Printer Parts Functions Resume j Button and Light Pow erd Button and Light OUT Tray Paper Length Adjuster Tray Removal Latch Clears miscellaneous printer problems The light indicates a _ Printer problem has occurred Also see Printer Lights below Turns the printer on and off Also see Printer Lights below Receives paper as it comes out of the printer Slides out andi in to fit the length of the Paper in the IN tray Releases the IN and OUT trays for cleaning or clearing paper jams Holds a single envelope for feeding into the printer Single Envelope Slot Aes Cradles E Hold the black and color print cartridges Protects the inner workings of the printer from dust and debris The top cover must be closed for the printer to operate Top Cover Printer Lights The lights on the front of the printer indicate if the printer is off or on in the process of receiving data or printing or in an error state The following table describes how the lights appear during normal printing If the lights are Then
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