HP Deskjet 6980 User's Manual
Contents
1. Received This item might be requested by HP Service and Support PictBridge e Connected The printer is connected to a digital camera Status e Error Something is wrong with the PictBridge connection PictBridge The last known error to occur in the printer PictBridge function Last Error since the printer was last turned on Embedded Web server EWS The printer has an internal Web page called the embedded Web server EWS that you can open with an Internet browser The EWS provides a simple way to manage the printer on a network Use the printer s EWS to do the following Caution Check the printer s status Adjust the printer s network configuration Check estimated ink levels in the print cartridges View network statistics Configure the printer s wireless security settings Configure Bluetooth settings Visit HP s Web site for support information and to purchase supplies It is recommended that the printer and the computers that use it be on the same subnet Printer installation across subnets can be problematic depending on the type of router used Before using the printer s internal Web page verify that the printer and the computer are powered on and connected to the network HP Deskjet 6980 series Follow these steps to open the printer s internal Web page 1 Press the printer Report Page button to print an HP Report page 2 Find the printer URL IP address on the HP Report page Note Verify2. 2 The computer and the printer are on the same subnets SecureEasySetup setup errors 18 This section addresses error messages you might encounter setting up a network using SecureEasySetup e Error message The access point timed out before a connection could be made HP Deskjet 6980 series Network Guide Action Your access point allows only a limited amount of time for you to complete the setup Start the setup process again and make sure to complete the setup in the time allowed Error message More than 1 SecureEasySetup access point found Action Someone else in the vicinity is also using SecureEasySetup to set up a device Cancel the setup and start over Error message Another device connected to the access point before the device tried connecting Action Another device in the vicinity connected to your access point before the printer was able to connect Cancel the setup and start over Error message Low signal Action The access point is too far away or there is interference In order to establish a good signal between the printer and access point you might have to experiment a bit Assuming the equipment is functioning properly try doing the following things separately or in combination If there is a long distance between the computer or access point and the printer move them closer Ifa cordless telephone microwave or other device that emits radio signals transmitting at 2 4 GHz is
3. mDNS The printer s mDNS service name on the network This name is used by Apple Rendezvous Mac OS X v10 2 3 and higher and Bonjour Mac OS X v10 4 0 and higher to identify the printer Admin Indicates whether the printer s embedded Web server is Password password protected e Set A password is required e Not Set A password is not required Link Config The network link configuration 802 11 wireless 802 11 10T Full 10T Half 100TX Full 100TX Half The 802 11 wireless information applies only to the printer s wireless connection HP Deskjet 6980 series Item Meaning Wireless Status The printer s wireless network status Connected The printer is connected to the wireless network Disconnected The printer is not connected to the wireless network e Disabled The wireless radio is off and the printer is connected to an Ethernet network Communication Mode The communication mode to which the printer is configured e Infrastructure e Adhoc Network Name SSID The SSID setting to which the printer is set Signal Strength 1 5 highest The strength of the 802 11 radio signal the printer is receiving e 1 through 5 5 indicates an excellent signal 1 indicates a poor signal e Not applicable The printer is set to ad hoc communication mode or the wireless network is disabled Channel One of several pre set frequencies at which 802 11b enabled devices communicate in order t
4. The printer cannot communicate over a wireless connection if the network cable is connected to the printer Ethernet port Check the Network light Check the Network light on the front of the printer If the Network light is not illuminated the printer is not connected to the network Try the following solutions e Check the Signal Strength Network Guide 15 Chapter 2 16 Press the Report Page button on the front of the printer to print an HP Report page Check the Signal Strength indicated on the HP Report page If the Signal Strength has a low rating verify the following conditions No large objects are obstructing the path between the printer and the WAP or the printer and the computer The printer is within range of the WAP or computer A cordless phone or microwave oven is not operating near the wireless network Compare the printer wireless settings to the network wireless settings Press the Report Page button on the front of the printer to print an HP Report page Check the settings displayed on the HP Report page against the wireless settings for the network Find the settings that do not match Use the Ethernet cable to connect the printer to the network rerun the setup wizard and then enter the correct network wireless settings to configure the printer for the network The Wireless Access Point WAP filters by MAC address If the network WAP or router filters network devices by MAC address
5. see the configuration utility for the network router or switch Otherwise see the documentation that came with the network router or switch The static IP address must be outside the range of IP addresses that the network assigns to devices on the network For example a network might use DHCP to assign IP addresses that range from 10 0 0 1 to 10 0 0 100 In this case 10 0 0 25 would not be a good static IP address to assign to the printer since it falls in the range of IP addresses assigned by the network However 10 0 0 101 would be a good static IP address because it falls outside the range of IP addresses assigned by the network Chapter 1 Assign the static IP address Follow these steps to assign the printer a static IP address 1 w 10 Use an Ethernet cable to connect the printer to an Ethernet port on the network such as an available Ethernet port on a Wireless Access Point WAP router hub or wall socket When the Network light on the front of the printer is turned on and solid press the Report Page button to print an HP Report page Find the printer URL on the HP Report page Launch the computer Internet browser and then enter the printer URL listed on the HP Report page in the address box to open the printer embedded Web server EWS On the EWS click the Networking tab Under the Connections heading click one of the following options If you are connecting the printer to a wired Ethernet networ
6. then follow these steps 1 Find the printer hardware address MAC address on the HP Report page 2 Open the configuration utility for the WAP or router 3 Enter the printer MAC address for the printer For help using the configuration utility for the WAP or router see the documentation that came with the WAP or router HP Deskjet 6980 series After software installation Printer does not print If the printer does not print verify the following The printer is loaded with paper The printer is not experiencing a paper jam The Print Cartridge Status lights on the front of the printer are not illuminated or flashing The printer is selected in the application from which you are attempting to print The network is operational and the network hub switch router or Wireless Access Point WAP is powered on For further troubleshooting information see the printer online user s guide installed on the computer If each of the above conditions is true then follow the steps to check the Network light as shown under Check the Network light on page 15 Network settings are wrong or have changed If any of the settings displayed on the HP Report page do not match the network settings or if the network wireless security settings have changed follow these steps f DAKU Connect the Ethernet cable to the printer Ethernet port and then do one of the follovving tasks For an ad hoc network connect the Ethernet cable
7. cannot discover the printer the printer software cannot be installed on the computer If the computer has a software firewall other than the firewall included with Windows XP installed such as BlackICE ZoneAlarm or Brickhouse see the documentation that came with the firewall for help in disabling the firewall Note The software firewall included with Windows XP does not interfere EG with the connection to the printer If the computer is only running the Windows XP software firewall you do not need to disable the firewall during software installation or assign the printer a static IP address Before installing the printer software on a computer temporarily disable the software firewall on the computer and then assign the printer a static IP address After the printer software is installed on the computer re enable the firewall For instructions about connecting the printer to a network on which computers are protected by a software firewall go to Configure the printer for a software firewall on page 8 e Place the printer and the computer on the same subnet A subnet is a small network that is part of a larger network If the computer is on a different subnet than the printer the software installation can be problematic Compare the printer IP address listed on the HP Report page with the IP address for the computer If the first set of digits in the IP addresses are not identical then the printer and the computer are not on the
8. connections to the computer and the printer are secure The network is operational and the network hub switch router or Wireless Access Point WAP is powered on e The printer is powered on paper is loaded in the In tray and the print cartridges are correctly installed e All applications including virus protection programs and personal firewalls are closed or disabled If you corrected any of the above try running the installation wizard again Connect the Ethernet cable if it is not connected Connecting the Ethernet cable to the printer is crucial to successfully configuring the printer to operate on a wireless network Use an Ethernet cable to connect the printer to an Ethernet port on the network such as an available Ethernet port on a Wireless Access Point WAP router hub or wall socket After connecting the cable rerun the installation wizard When prompted during the installation remove the Ethernet cable Check the Network light Check the Network light on the front of the printer If the Network light is not illuminated the printer is not connected to the network Network Guide 13 Chapter 2 14 Verify that the cable connections are secure If the cable connections are secure press the Report Page button on the front of the printer to print an HP Report page Then try one of the following solutions to connect the printer to the network Disable any software firewall runn
9. nearby move it farther away to reduce radio interference 19 Chapter 2 20 HP Deskjet 6980 series Troubleshoot an Ethernet connection During installation The following problems can occur during software installation The computer cannot find the printer If you are unable to install the printer software on the computer or discover the printer verify the following before investigating any of the topics in this section All cable connections to the computer and the printer are secure The network is operational and the network hub switch or router is powered on The printer is powered on paper is loaded in the In tray and the print cartridges are correctly installed e All applications including virus protection programs and personal firewalls are closed or disabled Check the Network light Check the Network light on the front of the printer If the Network light is not illuminated the printer is not connected to the network Verify that the cable connections are secure If the cable connections are secure press the Report Page button on the front of the printer to print an HP Report page Then try one of the following solutions to connect the printer to the network e Disable any software firewall running on the computer Network Guide 21 Chapter 3 22 A software firewall can prevent the computer from finding the printer on the network during the printer software installation process If the computer
10. same subnet For example if the computer IP address begins with 169 and the printer IP address begins with 10 then the printer and the computer are not on the same subnet To find the IP address on a Windows computer 1 Click Start click Run and then enter Command 2 Type ipconfig at the command prompt and then press Enter To find the IP address on a Mac OS X computer 1 Open the Network control panel 2 Select Airport in the Show drop down list and then click TCP IP If the computer and the printer are not on the same subnet move the printer to the same subnet as the computer and then run the setup wizard again 1 The computer and the printer are on different subnets HP Deskjet 6980 series 2 The computer and the printer are on the same subnet After software installation Printer does not print If the printer does not print verify the following The printer is loaded with paper The printer is not experiencing a paper jam The Print Cartridge Status lights on the front of the printer are not illuminated or flashing e The printer is selected in the application from which you are attempting to print e The network is operational and the network hub switch or router is powered on For further troubleshooting information see the printer online user s guide installed on the computer Check the Network light on the front of the printer If the Network light is not illuminated the pr
11. HP Deskjet 6980 series Network Guide invent Hewlett Packard Company notices The information contained in this document is subject to change without notice All rights reserved Reproduction adaptation or translation of this material is prohibited without prior written permission of Hewlett Packard except as allowed under copyright laws The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Acknowledgements Microsoft Windows and Windows XP are registered trademarks of Microsoft Corporation Apple the Apple logo ColorSync the ColorSync logo Finder Mac Macintosh MacOS Powerbook Power Macintosh Quickdraw and TrueType are trademarks of Apple Computer Inc registered in the U S and other countries Adobe Adobe Photoshop and Acrobat are trademarks of Adobe Systems Incorporated Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Copyright 2005 Hewlett Packard Development Company L P Terms and conventions The following terms and conventions are used in this guide Terms The HP Deskjet printer is also referred to as the HP printer or printer Cautions and warnings A Caution indicates possible d
12. amage to the HP Deskjet printer or to other equipment For example A Caution Do not touch the print cartridge ink nozzles or copper contacts Touching these parts results in clogs ink failure and bad electrical connections A Warning indicates possible harm to you or to others For example Warning Keep both new and used print cartridges out of the reach of children Accessibility The HP printer provides a number of features that make it accessible for people with disabilities Visual The printer software is accessible for users with visual impairments or low vision through the use of Windows accessibility options and features It also supports most assistive technology such as screen readers Braille readers and voice to text applications For users who are color blind colored buttons and tabs used in the software and on the HP printer have simple text or icon labels that convey the appropriate action Mobility For users with mobility impairments the printer software functions can be executed through keyboard commands The software also supports Windows accessibility options such as StickyKeys ToggleKeys FilterKeys and MouseKeys The printer doors buttons paper trays and paper guides can be operated by users with limited strength and reach Support For more details about the accessibility of this product and HP s commitment to product accessibility visit HP s Web site at www hp com acces
13. art of a larger network If the computer is on a different subnet than the printer the software installation can be problematic Compare the printer IP address listed on the HP Report page with the IP address for the computer If the first set of digits in the IP addresses are not identical then the printer and the computer are not on the same subnet For example if the computer IP address begins with 169 and the printer IP address begins with 10 then the printer and the computer are not on the same subnet To find the IP address on a Windows computer 1 2 Click Start click Run and then enter Command Type ipconfig at the command prompt and then press Enter HP Deskjet 6980 series To find the IP address on a Mac OS X computer 1 Open the Network control panel 2 Select Airport in the Show drop down list and then click TCP IP If the computer and the printer are not on the same subnet move the printer to the same subnet as the computer and then run the setup wizard again On gt 1 The computer and the printer are on different subnets gt ov 2 The computer and the printer are on the same subnets The computer cannot find the printer after you remove the network cable Check the Wireless Status light on the front of the printer If the Wireless Status light is not illuminated the printer wireless radio is not active Verify that the network cable has been removed from the printer
14. computer are not on the same subnet For example if the computer IP address begins with 169 and the printer IP address begins with 10 then the printer and the computer are not on the same subnet To find the IP address on a Windows computer 1 Click Start click Run and then enter Command 2 Type ipconfig at the command prompt and then press Enter To find the IP address on a Mac OS X computer 1 Open the Network control panel 2 Select Airport in the Show drop down list and then click TCP IP If the computer and the printer are not on the same subnet move the printer to the same subnet as the computer and then run the setup wizard again 1 The computer and the printer are on different subnets 24 HP Deskjet 6980 series The computer and the printer are on the same subnet Network settings have changed Follow these steps to check the printer network settings listed on the HP Report page against the actual settings for the network 1 ONOARW 9 Network Guide Open the configuration utility for the network hub switch or router and find the network settings For help using the configuration utility for the network hub switch or router see the documentation that came with the hub switch or router Open the printer s embedded Web server EWS For help opening the EWS see Embedded Web server EWS on page 6 On the EWS click the Networking tab Under the Connections heading c
15. e Connections heading click Wireless 802 11 On the Wireless Setup tab click the Start Wizard button Follow the onscreen instructions to enter the new settings and finish the configuration DAKO Configure the printer for a softvvare firevvall Problem A software firewall protects a computer from unauthorized access when a computer is connected to the Internet Popular software firewalls include BlackICE ZoneAlarm and Brickhouse 99 Note Windows XP has a software firewall included If the computer uses only EG the Windows XP firewall you do not need to follow the instructions contained in this section Unfortunately a software firewall can cause two problems when using the printer on a wired or wireless network e Failed installation A software firewall can prevent the computer from finding the printer on the network during the printer software installation process If the computer cannot discover the printer the printer software cannot be installed on the computer e Lost connection If the printer is connected to a wired or wireless network that uses DHCP or AutolP to assign IP addresses and the printer IP address changes a software firewall can prevent the computer from finding the printer on the network even if the printer software has been successfully installed on the computer HP Deskjet 6980 series Solution Network Guide In order for the printer to be usable on a network on which computers are pro
16. ing on the computer A software firewall can prevent the computer from finding the printer on the network during the printer software installation process If the computer cannot discover the printer the printer software cannot be installed on the computer If the computer has a software firewall other than the firewall included with Windows XP installed such as BlackICE ZoneAlarm or Brickhouse see the documentation that came with the firewall for help in disabling the firewall Note The software firewall included with Windows XP does not interfere EG with the connection to the printer If the computer is only running the Windows XP software firewall you do not need to disable the firewall during software installation or assign the printer a static IP address Before installing the printer software on a computer temporarily disable the software firewall on the computer and then assign the printer a static IP address After the printer software is installed on the computer re enable the firewall For instructions about connecting the printer to a network on which computers are protected by a software firewall go to Configure the printer for a software firewall on page 8 Verify that the computer is connected to the network Verify that the computer is connected to the network and the computer LAN or network card is operating correctly Place the printer and the computer on the same subnet A subnet is a small network that is p
17. inter is not connected to the network Verify that the cable connections are secure If the cable connections are secure press the Report Page button on the front of the printer to print an HP Report page Network Guide 23 Chapter 3 Then try one of the following solutions to connect the printer to the network e Software firewall is blocking access to the printer If the network uses DHCP or AutolP to assign IP addresses to network devices then a software firewall installed on the computer might block access to the printer after the printer is connected to the network and the printer software is installed on the computer 29 Note The software firewall included with Windows XP does not interfere EG with the connection to the printer If the computer is only running the Windows XP software firewall you do not need to disable the firewall during software installation or assign the printer a static IP address To fix this problem follow the steps under Configure the printer for a software firewall on page 8 e The printer and the computer are on different subnets A subnet is a small network that is part of a larger network If the computer is on a different subnet than the printer the computer and the printer might not be able to communicate Compare the printer IP address listed on the HP Report page with the IP address for the computer If the first set of digits in the IP addresses are not identical then the printer and the
18. k click Wired 802 3 Ifyou are connecting the printer to a wireless network click Wireless 802 11 and then click the IP Configuration tab Under the IP Address Configuration heading select Manual IP and then enter the static IP address you want to assign to the printer the subnet mask and default gateway Note Remember the static IP address must be outside the range of IP EG addresses assigned by the network Also if you do not have a subnet mask or default gateway to enter then enter 0 0 0 0 for each item Under the DNS Address Configuration heading enter the preferred and alternate DNS servers 3o Note If you do not have preferred and alternate DNS servers to enter EG then enter 0 0 0 0 for each item After entering all of the information click the Apply button and then close the EWS Open the configuration utility for the software firewall and then enter the IP address that you assigned to the printer in the list of accepted IP addresses For help with the software firewall configuration utility see the documentation that came with the software firewall After assigning the printer a static IP address follow the printer software installation instructions in the setup guide to connect the printer to the network EA Note After installing the printer software re enable the software firewall on the computer Reset the printer to factory default settings Resetting the printer to the factory default set
19. lick Wired 802 3 Click the IP Configuration tab Enter the correct settings for the network and then click the Apply button Close the EWS Press the printer Report Page button to print an HP Report page Compare the printer network settings to the actual setting for the network If the settings do not match repeat steps 2 through 9 25 Chapter 3 26 HP Deskjet 6980 series Printed on at least 50 total recycled fiber with at least 10 post consumer paper 2005 Hewlett Packard Development Company L P Printed in country 08 2005 www hp com C8969 90031
20. o reduce interference The number of channels available varies by country region Not applicable means that the wireless network is disabled Authentication Type The printer s authentication setting e Open System No authentication is being used e Shared Key The printer is using a WEP key for authentication e WPA PSK Authentication that uses a Pre Shared Key PSK Used as part of WPA for small networks e None No authentication is in use Encryption The printer s encryption setting e 64 bit WEP Printer is configured with a five character or 10 digit WEP key 128 bit WEP Printer is configured with a 13 character or 26 digit WEP key e AES An encryption method that can be used with WPA e TKIP An encryption method that can be used with WPA e None No encryption is being used Access Point HW address The MAC address of the Wireless Access Point WAP for the printer s network This setting applies only to infrastructure networks Not applicable means that the printer is set to ad hoc communication mode Network Guide Chapter 1 Miscellaneous The Miscellaneous section contains information that applies to both Ethernet and wireless networks and PictBridge connections Item Meaning Total Packets Transmitted Number of packets sent without error This item might be requested by HP Service and Support Total Packets Number of packets received without error
21. rt page The HP Report page lists the following information that you might frequently need to know General information General information applies to both Ethernet and wireless networks Item Meaning Network Status The printer s network status e Ready The printer is ready to print e Offline The printer is not connected to a network Active The type of network the printer is connected to Connection e Wired The printer is connected to an Ethernet network Type e Wireless The printer is connected to a wireless network e Disabled The printer is not connected to a network Network Guide Chapter 1 continued Item Meaning URL The address to use in order to open the printer s embedded Web server Hardware The printer s Media Access Control MAC address Address MAC Firmware Revision number of the printer s internal software Revision This item might be requested by HP Service and Support Host Name The printer s host name on the network IP Address The printer s current IP address on the network Subnet Mask The printer s subnet mask Default Gateway The printer s gateway address Configuration How the printer obtained its IP address Source e Automatic AutolP or DHCP e Manual Static IP address DNS Server The IP address of the printer s domain name server Not Specified means that no IP address has been set This setting does not apply to the printer
22. sibility Contents 1 Manage the printer on a network HP Report page dita neni Embedded Web server EWS ccececceceeceeccaeeaeceeteeeeee ead rene nene eee zere Change wireless security SettingS ccccecceeeeeeececceeeeaeeaeeeeeeeeeeee eee rere Configure the printer for a software firewall Reset the printer to factory default settings 2 Troubleshoot a wireless CONN ECO aaa aaa aaa nenen eneve eee even eee err During software installation ia aaa aaaaneeene E E EAEE After Software installationer kensa k n ndod k ti ehde b sh SecureEasySetup setup errors 3 Troubleshoot an Ethernet connection Bunngjin Sta KALON a ee nen nm After software installationv ic iasiics saatietids dais di Naan Network Guide 1 HP Deskjet 6980 series 4 Manage the printer on a network After the printer is set up and connected to the network by following the instructions in the setup guide several tools are available to help you manage the printer on a network HP Report page The HP Report page supplies useful information about the printer s wireless wired and front USB port connections Print an HP Report page To print an HP Report page verify that the printer is powered on and idle and then press the Report Page button once If the printer has just been connected to a network wait a few minutes before printing the HP Report page to allow the printer to obtain valid settings Understand the HP Repo
23. tected by a software firewall you must do the following 1 Temporarily disable the software firewall before installing the printer software on a computer 2 Assign the printer a static IP address Temporarily disabling the software firewall before installation Before assigning the printer a static IP address and then installing the printer software on a computer temporarily disable the software firewall on the computer For instructions about disabling the software firewall see the documentation that came with the software firewall Whenever the software firewall is disabled HP strongly recommends that the following items be installed on the computer e Ahardware device such as a gateway that provides firewall protection between the computer and the Internet e An up to date anti virus software program For maximum virus protection while the firewall is disabled disconnect the computer or router from the Internet while you install the printer software on the computer After the printer software is installed you can reconnect the computer or router to the Internet After disabling the software firewall follow the steps for assigning the printer a static IP address Assign the printer a static IP address Get ready Before assigning the printer a static IP address you must find the following information about the network e The IP address range of the network DHCP server e Subnet mask e Gateway To find this information
24. the printer URL is something other than http 0 0 0 0 and EG that the subnet mask matches that of the computer If either of these conditions is not true connect an Ethernet cable to the printer and the network router and then repeat steps 1 and 2 3 Launch the Internet browser Use Microsoft Internet Explorer 5 0 or higher Netscape 4 75 or higher or Safari 1 0 or higher 4 Enter the printer URL in the browser address box and then press Enter Change wireless security settings If you change the wireless security settings for the wireless network you must reconfigure the printer with the new settings Network Guide Chapter 1 Get started Before reconfiguring the printer you must find the following settings e Network name SSID e The new wireless security settings WEP Find the WEP key s WPA Find the passphrase and authentication protocol See the configuration utility for the network Wireless Access Point WAP to find the wireless security settings Configure the printer Follow these steps to reconfigure the printer with new wireless security settings 1 Use an Ethernet cable to connect the printer to an Ethernet port on the network such as an available Ethernet port on a Wireless Access Point WAP router hub or wall socket 2 Open the printer embedded Web server EWS For help opening the EWS see Embedded Web server EWS on page 6 On the EWS click the Networking tab Under th
25. tings clears all the settings from the printer memory for the network This should only be done as a last resort when troubleshooting the printer 10 HP Deskjet 6980 series Resetting the printer to the factory default settings can require you to reinstall the printer software Additionally you might also have to reconfigure the printer security settings The printer default settings are Option Default setting Communication mode Ad hoc Network name SSID hpsetup Encryption None IP address Automatic Wireless radio Off EWS administrator password blank Follow these steps to reset the printer to the factory default settings 1 Verify that the printer is powered on 2 Press and hold down the Report Page button 3 While holding down the Report Page button press the Cancel button three times 4 Release the Report Page button Network Guide 11 Chapter 1 12 HP Deskjet 6980 series 2 Troubleshoot a wireless connection During software installation During the software installation process the setup wizard searches for the printer twice once when the Ethernet cable is connected to the printer and then after the Ethernet cable has been removed The computer cannot find the printer when the Ethernet cable is connected If the computer cannot find the printer when the Ethernet cable is connected verify the following before investigating any of the topics in this section All cable
26. to the computer For an infrastructure network connect the Ethernet cable to the Wireless Access Point or router Open the printer embedded Web server EWS For help opening the EWS see Embedded Web server EWS on page 6 On the EWS click the Networking tab Under the Connections heading click Wireless 802 11 Click the Wireless Setup button to run the wireless setup wizard After the wireless setup wizard has finished close the EWS and then disconnect the Ethernet cable If the printer still does not print try the following solutions Network Guide Network authentication protocol is not supported by the printer If you changed the network authentication protocols on the wireless network after connecting the printer to the network you might have selected a protocol that is not supported by the printer The printer can support WEP authentication WPA AES and WPA TKIP The network to which the printer is connected must use one of these authentication protocols or no authentication at all The printer and the network must be set up to use the same protocol Software firewall is blocking access to the printer If the network uses DHCP or AutolP to assign IP addresses to network devices then a software firewall installed on the computer might block access to the printer after the printer is connected to the network and the printer software is installed on the computer 17 Chapter 2 Note The software firewall incl
27. uded with Windows XP does not interfere EG with the connection to the printer If the computer is only running the Windows XP software firewall you do not need to disable the firewall during software installation or assign the printer a static IP address To fix this problem follow the steps under Configure the printer for a software firewall on page 8 e The printer and the computer are not on the same subnet A subnet is a small network that is part of a larger network If the computer is on a different subnet than the printer the computer and the printer might not be able to communicate Compare the printer IP address listed on the HP Report page with the IP address for the computer If the first set of digits in the IP addresses are not identical then the printer and the computer are not on the same subnet For example if the computer IP address begins with 169 and the printer IP address begins with 10 then the printer and the computer are not on the same subnet To find the IP address on a Windows computer 1 Click Start click Run and then enter Command 2 Type ipconfig at the command prompt and then press Enter To find the IP address on a Mac OS X computer 1 Open the Network control panel 2 Select Airport in the Show drop down list and then click TCP IP If the computer and the printer are not on the same subnet move the printer to the same subnet as the computer and then run the setup wizard again
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