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HP DesignJet 5500 User's Manual

1. Back side view output bin on off switch Tray 3 optional Tray 4 optional EIO connection quantity 3 FIR Fast infrared connection parallel connection power connection ANOOaABRWND 10 Chapter 1 Printer basics ENWW Printer software Included with the printer is a CD ROM containing the printing system software The software components and printer drivers on this CD ROM help you use the printer to its fullest potential See the getting started guide for installation instructions Note For the latest information about the printing system software components view the ReadMe files on the CD ROM This section summarizes the software included on the CD ROM The printing system includes software for end users and network administrators operating in the following operating environments e Microsoft Windows 95 98 Me e Microsoft Windows NT 4 0 2000 and XP 32 bit and XP 64 bit e Apple Mac OS version 8 6 or higher e AutoCAD drivers versions 12 14 Note For a list of the network environments supported by the network administrator software components see Network configuration For a list of printer drivers updated HP printer software and product support information go to http Awww hp com support Ij5500 Printer drivers Printer drivers access the printer features and allow the computer to communicate with the printer The following printer drivers are included with the printer Operating system PCL 5c
2. 2 Chapter 1 Printer basics ENWW HP Jetdirect Print Server Administrator s Guide Instructions to configure and troubleshoot the HP Jetdirect print server Accessory and Consumable Installation Guides Step by step instructions supplied with the printer s optional accessories and consumables for installing the printer s accessories and consumables Using the printer User Guide Detailed information on using and troubleshooting the printer Available on the CD ROM that came with the printer Online Help lInformation on printer options that are available from within printer drivers To view a Help file access the online Help through the printer driver SED ENWW Quick access to printer information 3 4 HTML Online User Guide Detailed information on using and troubleshooting the printer Available at http www hp com support j5500 Once connected select Manuals Chapter 1 Printer basics ENWW Printer configurations Thank you for purchasing the HP Color LaserJet 5500 series printer This printer is available in the configurations described below HP Color LaserJet 5500 The HP Color LaserJet 5500 printer is a four color laser printer that prints 22 A4 pages per minute ppm A4 and 21 letter size ppm e Trays The printer comes with a multipurpose tray Tray 1 that
3. Distinctive features or characteristics of a printer or printer language Abbreviation for picture element which is the smallest unit of area in an image displayed on a screen Abbreviation for Printer Job Language A trademarked page description language Abbreviation for PostScript Printer Description Software program that allows a computer to access printer features Abbreviation for random access memory a type of computer memory used to store data that may change Abbreviation for Reverse Address Resolution Protocol a protocol that enables a computer or peripheral to determine its own IP address An image composed of dots The process of outputting text or graphics A type of connector used for data transmission over standard telephone wire Glossary 215 ROM supplies TCP IP toner transfer unit tray xerographic paper 216 Glossary Abbreviation for read only memory a type of computer memory used to store data that should not be changed Materials used by the printer that are used up and must be replaced Supply items for the HP Color LaserJet 5500 printer are the four print cartridges the transfer unit and the fuser An internet protocol developed by the U S Department of Defense that has become the global standard for communications The fine black or colored powder that forms the image on the printed media The black plastic belt that transports
4. Printer stand recommended for additional optional trays Optional 500 sheet paper feeder Tray 3 and 4 that supports paper sizes from 148 by 210 mm 5 8 by 8 3 inches up to 297 by 432 mm 11 6 by 17 inches standard on HP Color LaserJet 5500dtn Tray 3 and 5500hdn Trays 3 and 4 printers Flash DIMM Fast InfraRed FIR pod Optional enhanced input output EIO network card standard on HP Color LaserJet 5500n 5500dn 5500dtn and 5500hdn printers FIR connection HP Web Jetadmin software Standard bidirectional parallel cable interface IEEE 1284 compliant Supplies status page contains information on toner level page count and estimated pages remaining No shake cartridge design Printer checks for authentic HP print cartridges at cartridge installation Internet enabled supply ordering capabilities using embedded Web server or printer Status and Alerts Printer features 9 Walk around The following illustrations identify the locations and names of key components of this printer Front view shown with second 500 sheet paper feeder output bin printer control panel top cover front cover contains Tray 1 Tray 2 500 sheets of standard paper Tray 3 optional 500 sheets of standard paper Tray 4 optional 500 sheets of standard paper access to print cartridges transfer unit and fuser on off switch access to print cartridges transfer unit and fuser OONDOARWDND
5. The file system is protected and no new files can be written to it A new HP cartridge has been installed The printer returns to the Ready state after approximately 10 seconds Remove the EIO disk from the slot indicated and replace with a new EIO disk drive No action necessary No action necessary Printing may continue for jobs that do not require the Flash DIMM To remove this message from the display turn the printer off and then back on If the message persists remove and re install the Flash DIMM If the message persists replace the Flash DIMM No action necessary Printing may continue Turn the printer off and then back on If the message reappears there may be a problem with the software application Use HP Web Jetadmin software to delete files from the Flash Memory and try again To remove this message from the display turn the printer off and then back on To enable writing to the Flash Memory turn off write protection using HP Web Jetadmin To remove this message from the display turn the printer off and then back on No action necessary ENWW Control panel message INCORRECT lt COLOR gt CARTRIDGE alternates with For help press INCORRECT SUPPLIES For status press v Initializing permanent storage INSERT TRAY X For help press INSTALL lt COLOR gt CARTRIDGE alternates with For help press Install fuser For help press EN
6. Sets the default personality to automatic switching PCL or PostScript emulation See Personality for more information Configure device menu 33 Sets whether a warning is cleared on the control panel or when another job is sent See Clearable warnings for more information venom WARNINGSS AUTO CONTINUE Determines printer behavior when the system generates an Auto Continuable error See Auto continue for more information SUPPLIES LOW STOP Sets low supplies reporting CONTINUE pplons See Supplies low for more information JAM RECOVERY OFF Sets whether the printer will ON attempt to reprint pages after a jams RUTO See Jam recovery for more information LANGUAGE A listing of available languages Sets the default control panel appears language See Language for more information I O menu This menu allows you to configure the printer s I O options See Network configuration Ca I O TIMEOUT Allows you to select the I O timeout in seconds PARALLEL INPUT HIGH SPEED Allows you to select the speed ADVANCED FUNCTIONS ab Which ihe parallel port communicates with the host and to enable or disable the bidirectional parallel communication EIO X Possible values are Allows you to configure EIO devices installed in slot 1 2 or Where X 1 2 or 3 TCP IP 3 IPX SPX APPLETALK DLC LLC LINK SPEED 34 Chapter 2 Control panel ENWW ENWW Resets menu The resets menu allows you to
7. This chapter describes how to configure certain network parameters on the printer The following topics are covered e Network configuration e Parallel configuration e Enhanced I O EIO configuration 45 Network configuration You might need to configure certain network parameters on the printer You can configure these parameters from the printer control panel the embedded Web server or for most networks from the HP Web Jetadmin software or the HP LaserJet Utility for Macintosh Note For more information about using the embedded Web server see Using the embedded Web server For a complete list of supported networks and for instructions on configuring network parameters from software see the HP Jetdirect Print Server Administrator s Guide The guide comes with printers in which an HP Jetdirect print server is installed This section contains the following instructions for configuring network parameters from the printer control panel e configuring TCP IP parameters e disabling unused network protocols Configuring TCP IP parameters You can use the printer control panel to configure the following TCP IP parameters e usage of the BOOTP file for configuration parameters the default is to use the BOOTP file e P address 4 bytes e subnet mask 4 bytes e default gateway 4 bytes e idle TCP IP connection timeout in seconds Configuring TCP IP parameters using BOOTP or DHCP Press v to enter the ME
8. add a blank piece of paper to the bottom of the stack 3 In your software application or in the printer driver select Manual Feed as the paper source 4 Inthe printer driver select the option to Manually Print on 2nd Side e In PCL drivers this option is found on the Finishing tab under Print Quality Details e Inthe PostScript driver this option is found in the Document Options section under the Advanced settings 5 In your software application select the option to print all the odd numbered pages and click Print When the printer control panel displays MANUALLY FEED insert the stack of paper into Tray 1 in one of the following orientations e For portrait orientation with long edge book binding place the stack with the previously printed side facing up and the top edge of the pages to the left e For portrait orientation with short edge calendar binding place the stack wth the previously printed side facing up and to the top edge of the pages to the right e For landscape orientation with long edge calendar binding place the stack with the previously printed side facing up and the bottom edge of the pages feeding into the printer e For landscape orientation with short edge book binding place the stack with the previously printed side facing up and the top edge of the pages feeding into the printer 2 sided duplex printing 77 Special printing situations Note 78 Use these guidelines when printing on
9. een eee 205 Environmental product stewardship program cc ecccceceeeeeeeencnceeeeeeeeeeeecneeeeeeeeeeeeetennaes 206 Protecting the CNvirONMENt eee ceeeeeeeeeeeeeeeeeeeeeeeeeeteeeaeeseeeeeeeeeeaeeeseeaeeeeeaeeeseaeees 206 OZONE PFOGUCHOMN Ss sis sees secs ecneasieiiage tes E SRA cae adel icdtenats Fein teed ts 206 aT 1 56 Yacer0 81 10 00 0 8 epee eee 206 Paper USC shies saceccecackatiedaaetecectelagnclen cia ceciu ead dcauteueeesddasavecneauedesdehaclagidenadsaneueateanacuaaediaeys 206 Plastics aisre nonea a e viens odes ae dea taie chen ah a E A hearts 206 HP LaserJet Printing SUPPIiOS 2 cece cece ceeecec cece ee ee ce aeeeeeee nnestenn nnn nnentnnnnneenennn naene ene 206 HP Printing Supplies Returns and Recycling Program Information eeeeeeeee 207 Recycled Papel iiet a a a A a a 207 Material TesStricti n Ssss ii i a iaaa 207 Material Safety Data Sheet MSDS eeseeessesesrresesreseennassnnassenaatsnnatennaannnnatennaannnaaeennanan 207 FOR more informati N s sanina a iea iaa iaaa aaia a aa 207 Declaration Of COnfOrmitys essiens diaaa AN AEA AEAEE AA 209 Dalely SLALSM OMS seinne E sansancenddbeeaceeavite cdeyadiatenenieoeewsee 210 Lasar salet inalia AN AEEA EAE E AE A 210 Canadian DOC regulation Sesen uniera EE EETA ERAAN EAA R 210 EMI statement Korea oniesan iiia ENS AREE 210 VOC statement Japi ens E R saveaccnsdepigedeee GaudeDeeesalevacaes ides 210 Laser Statement for Finla
10. 30 MINUTES or to 1 HOUR 1 5 HOURS 2 HOURS or 4 HOURS The default setting is 30 MINUTES The printer display dims when the printer is in PowerSave mode PowerSave mode does not affect printer warm up time unless the printer was in PowerSave mode for more than 8 hours To set PowerSave Time Press v to enter the MENUS Press w to highlight CONFIGURE DEVICE Press v to select CONFIGURE DEVICE Press to highlight SYSTEM SETUP Press v to select SYSTEM SETUP Press to highlight POWERSAVE TIME Press v to select POWERSAVE TIME Press a or to select the appropriate time period Press v to set the time period 2 BP BN OH FF ODN gt 0 Press Pause RESUME To disable enable PowerSave 1 Press v to enter the MENUS 2 Press to highlight CONFIGURE DEVICE 3 Press v to select CONFIGURE DEVICE 4 Press to highlight RESETS 5 Press v to select RESETS 6 Press to highlight POWERSAVE 7 Press v to select POWERSAVE 8 Press a or to select ON or OFF 9 Press v to set the selection 1 0 Press Pause RESUME Changing printer control panel configuration settings 39 Personality This printer features automatic personality printer language switching e AUTO configures the printer to automatically detect the type of print job and configure its personality to accommodate that job e PCL configures the printer to use Printer Control Language e PS configures the printer to use PostScript emulation
11. Clearing paper jams 153 ENWW Jam in the top cover CAUTION Do not use a sharp object to remove a jam in the fuser If the fuser is damaged print quality problems may result 1 Using the side handles open the top cover 51h e RNR HOES A LSS iis fi WARNING Do not touch the fuser It is hot and could cause burns The fuser operating temperature is 190 C 374 F Wait 10 minutes to allow the fuser to cool before touching it 3 Grasp the paper by both corners to remove it if possible 154 Chapter 8 Problemsolving ENWW 4 Open the fuser cover and pull up to remove any paper that is crumpled in the fuser ST SFR WARNING Do not reach into the fuser until it has cooled Note If the paper tears make sure that all paper fragments are removed from the paper path before resuming printing 5 Grasp the the front cover and pull down SES eS SS 6 CAUTION Do not place anything on the transfer unit while it is open If the transfer unit is damaged print quality problems may result ENWW Clearing paperjams 155 7 Ifthe paper is wrapped around the fuser roller or stuck in the rollers grasp the paper by both corners and pull down Note If the paper is wrapped around the roller it is important to pull down on the paper to remove it Pulling up on the paper can damage the fuser rollers and cause print quality problems WARNING Do not reach into the fuser u
12. Control panel message Recommended action OUTPUT BIN FULL Remove all paper The output bin is full Remove all paper from the output bin to and must be emptied for printing to continue printing Remove all paper continue from bin Paused The printer is paused and there are no Press Pause RESUME error messages pending at the display The I O continues receiving data until press Resume key memory is full To return to ready Performing The printer is calibrating No action necessary CALIBRATION Performing The printer is performing a Paper Path No action necessary PAPER PATH TEST Tesh Performing The printer is performing a Print Stop No action necessary PRINT STOP TEST Test Performing A firmware upgrade is in process No action necessary Do not turn off the inter upgrade printer data Powersave on The printer is in the Powersave mode No action necessary The printer will Any button press or the receipt of data automatically exit Powersave will clear Powersave and execute the action Printing The printer is generating the No action necessary configuration page The printer will return CONFIGURATION to the online Ready state when the page is completed No action necessary Printing The printer is generating the demo page No action necessary DEMO The printer will return to the online Ready state when the page is completed Printing The printer is generating the event log No action necessa
13. The device status page shows print cartridge information Changing print cartridges When a print cartridge approaches the end of useful life the control panel displays a message recommending that you order a replacement The printer can continue to print using the current print cartridge until the control panel displays a message instructing you to replace the cartridge The printer uses four colors and has a different print cartridge for each color black K magenta M yellow Y and cyan C Replace a print cartridge when the printer control panel displays a REPLACE lt COLOR gt CARTRIDGE message The control panel display also indicates the color that should be replaced unless a genuine HP cartridge is not currently installed 104 Chapter 7 Maintenance ENWW To change the print cartridge 1 Lift the top cover of the printer SION SS j L 2 Grasp the front cover and pull down and then grasp the green handles on the transfer unit and pull down CAUTION Do not place any item on the transfer unit while it is open If the transfer unit is damaged severe print quality problems may result 3 Remove the used print cartridge from the printer SOG PSN Da D ENWW Changing print cartridges 105 4 Remove the new print cartridge from the bag Place the used print cartridge in the bag for recycling 5 Grasp both sides of the cartridge and distribute the toner by gently
14. The guides in the tray are not Verify that the guides are against the paper touching the paper The custom standard switch in Verify that the switch is in the the tray is not in the correct correct position for the paper position size Printer pulls from incorrect tray You are using a driver for a Use a driver for this printer different printer The specified tray is empty Load paper in the specified tray Tray behavior for the requested Change the setting to tray is set to FIRST in the EXCLUSIVELY system setup submenu of the Configure Device menu The paper size is not configured Print a configuration page or correctly for the input tray use the control panel to determine the paper size for which the tray is configured The guides in the tray are not Verify that the guides are against the paper touching the paper The Custom Standard switch in Verify that the switch is in the the tray is not in the correct correct position for the paper position size The USE REQUESTED TRAY Load paper in the requested setting in the printer control tray panel is set to EXCLUSIVELY and the requested tray is empty The printer will not use another Change the setting from tray EXCLUSIVELY to FIRST in the Configuration Menu This will allow the printer to use the paper in other trays if no paper is loaded in the specified tray or ENWW Paper handling problems 165 Paper does not feed automatically Unab
15. To set the personality 1 Press v to enter the MENUS 2 Press to highlight CONFIGURE DEVICE 3 Press v to select CONFIGURE DEVICE Press w to highlight SYSTEM SETUP Press v to select SYSTEM SETUP Press to highlight PERSONALITY Press v to select PERSONALITY Press a or to select the appropriate personality AUTO PS PCL Press v to set the personality SOP NOS 0 Press Pause RESUME Clearable warnings You can determine the display time of control panel clearable warnings with this option by selecting ON or JOB The default value is JOB e ON displays clearable warnings until you press v e JOB displays clearable warnings until the end of the job in which it was generated To set the clearable warnings 1 Press v to enter the MENUS 2 Press to highlight CONFIGURE DEVICE 3 Press v to select CONFIGURE DEVICE 4 Press v to highlight SYSTEM SETUP 5 Press v to select SYSTEM SETUP 6 Press to highlight clearable_warnings 7 Press v to select clearable_warnings 8 Press a or to select the appropriate setting 9 Press v to set the selection 1 0 Press Pause RESUME 40 Chapter 2 Control panel ENWW ENWW Auto continue You can determine printer behavior when the system generates an Auto Continuable error ON is the default setting e ON displays an error message for ten seconds before automatically continuing to print e OFF pauses printing any time the printer displays an err
16. display turn the printer off and then back on To enable writing to the disk turn off write protection using HP Web Jetadmin To remove this message from the display turn the printer off and then back on Close the door and restart the test No action necessary Control panel messages 117 Control panel message EIO DISK X NOT FUNCTIONAL For help press EIO DISK X spinning up Event log empty FLASH DEVICE FAILURE alternates with Ready For menus press v Flash disk X initializing Do not power off FLASH FILE OPERATION FAILED alternates with Ready For menus press v FLASH FILE SYSTEM IS FULL alternates with Ready For menus press v FLASH IS WRITE PROTECTED alternates with Ready For menus press v Genuine HP supplies installed 118 Chapter 8 Problemsolving The EIO disk in slot X is not working correctly The EIO disk device in slot X is spinning up its platter SHOW EVENT LOG was selected from the control panel and the event log is empty A device failure has occurred on the specified storage device The new flash DIMM installed in slot X is initializing The printer received a PJL file system command that attempted to perform an illogical operation for example to download a file to a non existent directory The printer received a PJL file system command that attempted to store something on the file system but was unsuccessful because the file system is full
17. e AUTO the printer automatically turns jam recovery on when sufficient memory is available e ON The printer reprints any page involved in a paper jam Additional memory is allocated to store the last few pages printed and this might cause overall printer performance to suffer e OFF The printer will not reprint any page that was involved in a paper jam Since no memory is used to store the most recent pages performance might be optimal To set jam recovery response 1 Press v to enter the MENUS 2 Press to highlight CONFIGURE DEVICE 3 Press v to select CONFIGURE DEVICE 4 Press to highlight SYSTEM SETUP 5 Press v to select SYSTEM SETUP 6 Press w to highlight JAM RECOVERY 7 Press v to select JAM RECOVERY 8 Press a or to select the appropriate setting 9 Press v to set the selection 1 0 Press Pause RESUME Language The option to set the default language appears when the printer is turned on for the first time As you scroll through the available options the list will appear in the language that is highlighted When the list appears in the language desired press v to set the language You may also change the language at any time by following these steps To select language 1 Press v to enter the MENUS 2 Press to highlight CONFIGURE DEVICE 3 Press v to select CONFIGURE DEVICE 4 Press to highlight SYSTEM SETUP 5 Press v to select SYSTEM SETUP 6 Press to highlight LANGUAGE 7
18. for more information Remove one or two pages from the output bin as directed by the display Press v to continue printing Note If JAM RECOVERY OFF some pages will not be reprinted Re send the missing pages 1 Press v to continue printing Note A loss of data will occur 2 Reduce the complexity of the print job to avoid this error 3 Adding memory to the printer may allow printing of more complex pages 1 Press v to continue printing Note A loss of data will occur 2 Ifthe message persists contact HP Support 1 Press v to continue printing Note A loss of data will occur 2 Ifthe message persists after exiting Help contact HP Support ENWW Control panel message 22 SERIAL I O BUFFER OVERFLOW To continue press v 40 BAD SERIAL TRANSMISSION To continue press v 40 EIO X BAD TRANSMISSION To continue press v 41 3 UNEXPECTED SIZE IN TRAY X For help press alternates with LOAD TRAY X lt TYPE gt lt SIZE gt For help press 41 5 UNEXPECTED TYPE IN TRAY X For help press alternates with LOAD TRAY X lt TYPE gt lt SIZE gt For help press ENWW The printer serial buffer has overflowed during a busy state A serial data error parity framing or line overrun has occurred while the printer was receiving data A connection with the card in ElO slot X has been abnormally broken Paper is loaded which is longer or shorter in the feed direction than t
19. menu to reset the counts for any of the supplies that cannot be detected as new The printer is restoring the last saved state A component test is in progress the component selected is lt color gt Cartridge motor The printer is executing a Component Test and the component selected is alienation motor The printer is executing a Component Test and the component selected is Belt Only The printer is executing a Component Test and the component selected is fuser motor The printer is executing a Component Test and the component selected is TRANSFER MOTORS A Scanner Test is in progress No action necessary No action necessary No action necessary Press Cancel Jos when ready to stop this test Press Cancel Jos when ready to stop this test Press Cance Jos when ready to stop this test Press Cance Jos when ready to stop this test Press Cance Jos when ready to stop this test Press CanceL Jos when ready to stop this test The current state is being saved No action necessary A menu selection has been saved No action necessary A diagnostic test has been terminated by No action necessary pressing the Cance Jos button Control panel messages 129 Control panel message TRAY X CONTAINS UNKNOWN MEDIA TRAY X EMPTY lt TYPE gt lt SIZE gt alternates with Ready For menus press v TRAY X OPEN For help press alternates with Ready For menus press v TRAY X lt TYPE
20. press Press for help Follow the instructions on the display to locate and install the missing or incorrectly installed fuser Press and to step through the instructions To exit help press Control panel messages 119 Control panel message INSTALL SUPPLIES For status press v INSTALL TRANSFER UNIT alternates with For help press LOAD TRAY X lt TYPE gt lt SIZE gt For help press alternates with LOAD TRAY X lt TYPE gt lt SIZE gt To use another tray press v LOAD TRAY X lt TYPE gt lt SIZE gt alternates with For help press LOAD TRAY X lt TYPE gt lt SIZE gt For help press alternates with LOAD TRAY X lt TYPE gt lt SIZE gt Move tray switch to CUSTOM To use another tray press v 120 Chapter 8 Problemsolving At least one supply item is missing or is not correctly seated in the printer and another supply item is missing incorrectly placed out or low Insert the supply item or make sure the installed supply item is fully seated The transfer unit is either not installed or not correctly installed in the printer Tray X is either empty or configured for a type and size other than what is specified in the job Tray X is either empty or configured for a type and size other than specified in the job No other tray is available Tray X is either empty or configured for a type and size other than specified in the job Press v and then press f
21. to ANY Use ANY CUSTOM to set a custom size in the software application The printer will look for an exact size match If it does not find an exact match to the custom size specified it will look in the tray set for ANY CUSTOM Finally the printer will look for and use paper from a tray set to ANY If you will be using only one size of custom paper or will not be leaving the same custom size paper in the tray for some time set the tray switch to Custom and select the size setting in the control panel to ANY CUSTOM You do not need to set the unit of measure X dimension or Y dimension Configuring input trays 63 64 There are three steps to set up custom paper When all three steps are completed the display will return to the PAPER HANDLING menu Once a Custom size is set for a tray it will be retained until the switch in the tray is moved back to Standard or you can change it in the control panel 1 Unit of measure 2 X dimension 3 Y dimension 1 Custom Standard switch Unit of measure 1 Press to highlight UNIT OF MEASURE Press v to select UNIT OF MEASURE Press a or to highlight the correct measurement AV N Press v to select the value Y dimension The Y dimension is the length of the page as it feeds into the printer 1 Press to highlight Y DIMENSION 2 Press v to select Y DIMENSION 3 Press a or w to highlight the correct value 4 Press v to select the value If the value entered is outs
22. 14 15 16 11 Press v to enter the MENUS Press to highlight CONFIGURE DEVICE Press v to select CONFIGURE DEVICE Press to highlight IO Press v to select I O Press to highlight EIO X where X 1 2 or 3 Press v to select ElO X Press v to highlight TCP IP Press w to select CONFIG METHOD Press v to select CONFIG METHOD Press v to select MANUAL Press w to highlight MANUAL SETTINGS Press v to select MANUAL SETTINGS Press w to highlight SYSLOG SERVER Press v to select SYSLOG SERVER The first of four sets of numbers are the default settings Each set of numbers represents one byte of information and has a range from 0 to 255 17 18 19 20 21 Press the a or v arrow to increase or decrease the number for the first byte of the default gateway Press v to move to the next set of numbers Press gt to move to the previous set of numbers Repeat steps 17 and 18 until the correct subnet mask is entered Press v to save the syslog server Press the Pause Resume button to return to the Ready state Network configuration 49 Setting the idle timeout oN oar wr 10 11 12 13 14 15 16 17 18 19 Press v to enter the MENUS Press to highlight CONFIGURE DEVICE Press v to select CONFIGURE DEVICE Press to highlight I O Press v to select I O Press to highlight EIO X where X 1 2 or 3 Press v to select ElO X Press v to highlight TCP IP Pres
23. 75 to 163 g m 200 sheets paper Letter A4 20 to 43 Ib bond Letter R A4 R Legal Executive JIS B5 B5 R A5 A5 R 11 by 17 A3 16 Chapter 1 Printer basics ENWW Note ENWW Tray 2 and optional Weight or thickness Capacity Trays 3 and 4 Minimum size glossy 148 by 210 mm 60 to 163 g m 200 sheets paper 5 8 by 8 3 in 16 to 43 Ib bond Maximum size glossy 297 by 432 mm 60 to 163 g m 200 sheets paper 11 7 by 17 in 16 to 43 Ib bond Standard size label Maximum stack height Letter A4 Letter R 50 mm 2 in A4 R Legal Executive JIS B5 B5 R A5 A5 R 11 by 17 A3 Minimum size label 148 by 210 mm Maximum stack height 5 8 by 8 3 in 10 mm 0 4 in Maximum size label 297 by 432 mm Maximum stack height 11 7 by 17 in 10 mm 0 4 in Transparencies Letter 0 12 to 0 13 mm thick 100 sheets A4 Letter R A4 R 4 7 to 5 5 mils thick 0 13 mm thick Legal Executive JIS 5 5 mils thick B5 B5 R A5 A5 R 11 by 17 A3 Standard tough paper 0 10 to 0 13 mm thick 100 sheets Letter A4 Letter R 4 to 5 mils thick 0 13 mm thick A4 R Legal Executive 5 5 mils thick JIS B5 B5 R A5 A5 R 11 by 17 A3 Minimum size tough 148 by 210 mm 0 10 to 0 13 mm thick 100 sheets paper 5 8 by 8 3 in 4 to 5 mils thick 0 13 mm thick 5 5 mils thick Maximum size tough 297 by 432 mm 0 10 to 0 13 mm thick 100 sheets paper 11 7 by 17 in 4 to 5 mils thick 0 13 mm thick 5 5 mils thick 1T
24. Color LaserJet printers e Do not use photo paper intended for Inkjet printers e Do not use paper that is embossed or coated and is not designed for the temperatures of the HP Color LaserJet 5500 image fuser Select paper that can tolerate temperatures of 190 C 374 F for 1 second HP produces a selection of paper that is designed for the Color LaserJet 5500 printer 60 Chapter 4 Printing tasks ENWW e Do not use letterhead paper with low temperature dyes or thermography Preprinted forms or letterhead must use inks that can tolerate temperatures of 190 C 374 F for 0 1 second e Do not use any media that produces hazardous emissions or that melts offsets or discolors when exposed to 190 C 374 F for 0 1 second To order HP Color LaserJet printing supplies go to http Mwww hp com go ljsupplies in the U S or to http www hp com ghp buyonline html worldwide ENWW Selecting print paper 61 Configuring input trays Note Note 62 The HP Color LaserJet 5500 series printer allows you to configure input trays by type and size You can to load different paper in the printer input trays and then request paper by type or size If you have used previous HP Color LaserJet printers you might be accustomed to configuring Tray 1 to first mode or cassette mode To mimic the settings for first mode configure Tray 1 for Size ANY and Type ANY The printer will pull paper from Tray 1 first when the print job does not spec
25. DIMM straight into the slot Close the locks on each side of the DIMM until they snap into place 10 Align the formatter board in the tracks at the top and bottom of the slot and slide the board back into the printer Replace and tighten the eight screws removed in step 4 12 If you installed a memory DIMM go to Enabling memory If you installed a language font DIMM go to Enabling the language font DIMM Enabling memory If you installed a memory DIMM set the printer driver to recognize the newly added memory ENWW Installing memory and font DIMMs 187 To enable memory for Windows 1 On the Start menu point to Settings and click Printers or Printers and Faxes 2 Select this printer and select Properties 3 On the Configure tab click More 4 In the Total Memory field type or select the total amount of memory that is now installed Click OK Go to Checking DIMM installation a Enabling the language font DIMM If you installed a language font DIMM in the printer you must select the Font DIMM option in the printer driver for the font DIMM to work properly To enable fonts from the PCL 5c and PCL 6 printer drivers for Windows On the Start menu point to Settings and click Printers Select this printer and select Properties On the Configure tab click More Select the Font DIMM check box In the Configure Font DIMMs dialog box click Add to add the font file In the Ad
26. Press v to select CONFIGURE DEVICE Press to highlight SYSTEM SETUP Press v to select SYSTEM SETUP Press v to select JOB STORAGE LIMIT Press a or w to change the value Press v to set the value eo ON On gt Press Pause RESuMeE Job held timeout This option sets the period of time that the system keeps files in job storage before deleting them from the queue The default setting for this option is OFF the other available settings are 1 HOUR 4 HOURS 1 DAY and 1 WEEK Note This option is only available if a hard disk is installed To set the job held timeout 1 Press v to enter the MENUS 2 Press to highlight CONFIGURE DEVICE 3 Press v to select CONFIGURE DEVICE 4 Press to highlight SYSTEM SETUP 5 Press v to select SYSTEM SETUP ENWW Changing printer control panel configuration settings 37 6 7 8 9 1 Press to highlight JOB HELD TIMEOUT Press v to select JOB HELD TIMEOUT Press a or to select the appropriate time period Press v to set the time period 0 Press Pause REsumE Tray behavior options use requested tray and manually feed Tray behavior allows two user defined options USE REQUESTED TRAY Selecting EXCLUSIVELY ensures that the printer will not automatically select another tray when you indicate that a specific tray should be used Selecting FIRST allows the printer to pull from a second tray if the specified tray is empty EXCLUSIVELY is the default setting MANUALLY
27. Press v to select LANGUAGE 8 Press a or w to select the appropriate language 9 Press v to set the selection 1 0 Press Pause RESUME 42 Chapter 2 Control panel ENWW ENWW To select language if the display is in a language you do not understand 1 2 3 4 D 6 7 8 9 1 Press v once Press three times Press v once Press two times Press v once Press nine times Press v Press a or to select the appropriate language Press v to set the selection 0 Press Pause RESUME Changing printer control panel configuration settings 43 Using the printer control panel in shared environments Because your printer is shared with other users adhere to the following guidelines to ensure successful printer operation e Consult your system administrator before making changes to control panel settings Changing control panel settings could affect other print jobs e Coordinate with other users before changing the default printer font or downloading soft fonts Coordinating these operations conserves memory and avoids unexpected printer output e Be aware that switching printer personalities such as Emulated PostScript or PCL affects the printed output of other users Note Your network operating system may automatically protect each user s print job from the effects of other print jobs Consult your system administrator for more information 44 Chapter 2 Control panel ENWW ENWW I O Configuration
28. Quick access to printer information ccccececceceeeeeeececaeceeeeeeeeaeeeeeeseacaeeeeeseeseceuaeeeeenesnaees 2 World Wide Web NiNKS cccceecccccecce ees cececeeeceaseeeeeeeeeceaueeseeceeeeeseeesseeeeeeeeaneaseceeeeeeaneasees 2 User guide WIMKS c cceccceecsecceeetescceeenecceneetecenaeseduccaaesdenaeteseceaeesedeaanmeecaaeesadeaeesedecaneneese 2 Where to look for More iNfOrMatiONn cccccccecccceecessceeeeeeeeeeaeeaseceeeeeeaeeaeeseseeeeeeeaneaseeeees 2 Printer CONFIQUIATIONS cece neriie eater Enana EENAA ENA NEAN AAEN 5 AP Color LaserJet 5500n n a a a a a a 5 HP Color LaserJet 5500n Europe only sesessssesessssrrsssrrssttrrrsterrnssttrrnstennnnntennnntennnnnenn 5 HP Color LaserJet S500dN cccccccsseseeeeceeeceeceeaeeeseeeeecesaeeceeeceeeceseesaeeeseeeeeeseaeeeseeeeeeees 6 HP Color LaserJet S500dtN cc ccccceeceseececeeeceseeeseceeeeceecesaeeaseeceeeeeaeeeseeeeeeeeesesaegeseeeeeaeaa 6 HP Color LaserJet S5500NON ccceceesecccececescesseececeeeeecesueesseceeeceeaueasaeseeeeeeseaaeeeeeeeeeaeanees 7 Printer TEAC S ots anite a sicaa asst cpa atta c onda istnencn aa duaeots Gates cuatradedlsaadouesatassa vader ual a e 8 Walkaround oean E a E O A 10 Printer SOMWANC sic ccicsiasdccaassdivsdsnes canis vaaacceidadaavadaddsan a a a a a a aa 11 Printer drivers eatin aa a a a a a aa a a 11 Software for netWorkS sissioni aa a a a aa aa a aA tHE Siinain a a a a a a
29. Support Note If JAM RECOVERY OFF some pages will not be reprinted Re send the missing pages Press for detailed information about clearing the jam Press and to step through the instructions To exit help press If the message persists after clearing all pages and exiting Help contact HP Support Note If JAM RECOVERY OFF some pages will not be reprinted Re send the missing pages Press for detailed information about clearing the jam Press and to step through the instructions To exit help press If the message persists after clearing all pages and exiting Help contact HP Support Note If JAM RECOVERY OFF some pages will not be reprinted Re send the missing pages ENWW Control panel message Recommended action 13 XX YY JAM IN There is a jam in the paper path Press for detailed information PAPER PATH about clearing the jam Press a and to step through the For help press instructions To exit help press If the message persists after clearing all pages and exiting Help contact HP Support Note If JAM RECOVERY OFF some pages will not be reprinted Re send the missing pages 13 XX YY JAM IN A page is jammed in the multi purpose Press for detailed information TRAY 4 tray about clearing the jam Press and to step through the For help press instructions To exit help press If the message persists after clearing all pages and
30. This item allows you to test the paper path sensors and switches for correct operation COMPONENT TEST This item will activate individual parts independently to isolate noise leaking and other hardware issues PRINT STOP TEST This item isolates print quality faults more accurately by stopping the printer in mid print cycle Stopping the printer in mid cycle allows you to see where the image begins to degrade 36 Chapter 2 Control panel ENWW Changing printer control panel configuration settings By using the printer control panel you can make changes to general printer configuration default settings such as tray size and type PowerSave Time printer personality language and jam recovery The printer control panel can also be accessed from a computer by using the setting page of the embedded Web server The computer shows the same information that the control panel shows For more information see Using the embedded Web server CAUTION Configuration settings seldom need to be changed Hewlett Packard recommends that only the system administrator change configuration settings Job storage limit This option sets the limit for the maximum number of jobs stored on the hard disk at the printer The maximum number allowed is 100 and the default value is 32 Note This option is only available if a hard disk is installed To set the job storage limit 1 Press v to enter the MENUS 2 Press to highlight CONFIGURE DEVICE 3
31. Tray 2 TYPE A list of available types Allows you to configure the appears paper type for Tray 2 Tray 3 or Tray 3 TYPE Tray 4 The default is PLAIN Tray 4 TYPE See Supported paper weights and sizes for a complete list of available types 30 Chapter 2 Control panel ENWW Configure device menu ENWW The configure device menu allows you to change or reset the default print settings adjust the print quality and change the system configuration and I O options Printing menu These settings affect only jobs without identified properties Most jobs identify all of the properties and override the values set from this menu This menu can also be used to set default paper size and type COPIES Allows you to set the default number of copies DEFAULT PAPER SIZE A list of available sizes appears Allows you to set the default paper size DEFAULT CUSTOM PAPER UNIT OF MEASURE Allows you to set the default SIZE size for any job without X DIMENSION Y DIMENSION i dimensions DUPLEX Allows you to enable or disable the duplex function on models with duplexing capability MANUAL FEED Allows you to manually feed paper COURIER FONT REGULAR Allows you to select a version of DARK the Courier font Allows you to change the printable area of A4 paper so that eighty 10 pitch characters may be printed on a single line PRINT PS ERRORS Allows you to select to print PS error pages OVERRIDE A4 LETTER NO Allows you to set the
32. a convenient way to print envelopes transparencies custom size paper or other types of paper without having to unload the other trays Loading paper into Tray 1 To avoid jams never add or remove a tray during printing 1 Open Tray 1 o C NEE T if 2 Set the side guides to the desired width Configuring input trays 65 3 Load paper in the tray with the side to be printed on facing down and the top of the paper on the left 4 Adjust the side guides so that they lightly touch the paper stack but do not bend the paper Note Make sure the paper does not exceed the maximum stack height indicator mark in the tray Printing envelopes from Tray 1 Many types of envelopes can be printed from Tray 1 Up to 20 envelopes can be stacked in the tray Printing performance depends on the construction of the envelope In the software set margins at least 15 mm 0 6 inches from the edge of the envelope CAUTION Envelopes with clasps snaps windows coated linings exposed self stick adhesives or other synthetic materials can severly damage the printer To avoid jams and possible printer damage never try to print on both sides of an envelope Before you load envelopes make sure they are flat undamaged and not stuck together Do not use envelopes with pressure sensitive adhesive To avoid jams do not remove or insert envelopes during printing 66 Chapter 4 Printing tasks ENWW To load envelopes into Tray
33. an excessively humid environment You are printing large solid filled areas Paper used was not stored correctly and may have absorbed moisture Paper has poorly cut edges The specific paper type was not configured for the tray or selected in the software Paper handling problems Load envelopes into Tray 1 Try using different envelopes Store envelopes in a controlled environment Try rotating the envelope orientation to load long edge first and set the tray switch to Custom See Envelopes for more information Try using different envelopes Store envelopes in a controlled environment Verify that the envelope is loaded correctly See Configuring input trays See Supported paper weights and sizes or the HP LaserJet Printer Family Print Media Guide Configure Tray 1 size for envelopes Use only paper that meets the HP paper specifications for this printer See Supported paper weights and sizes Remove paper from the input tray and load paper that is in good condition Verify that the printing environment is within humidity specifications Large solid filled areas can cause excessive curl Try using a different pattern Remove paper and replace it with paper from a fresh unopened package Remove paper flex it rotate it 180 degrees or turn it over and then reload it into the input tray Do not fan paper If the problem persists replace the paper Configure the software for
34. drivers that http www hp com go Onine eb registration comes with the Mac OS webjetadmin for the latest Printer Status and Alerts HP LaserJet Utility a HP Web Jetadmin software printer management utility HP Jetdirect Printer for Mac OS users Installer for UNIX available for download from http www hp com support net_printing 14 Chapter 1 Printer basics ENWW Print media specifications ENWW For optimum results use conventional 75 g m to 90 g m 20 to 24 Ib photocopy paper Verify that the paper is of good quality and is free of cuts nicks tears spots loose particles dust wrinkles curls or bent edges Supported paper weights and sizes Normal orientation loads long side first into the printer This is the preferred orientation because it allows for longer consumable life and increased printer speed However some paper sizes can be loaded short side first This orientation is called rotated Paper that can be fed into the printer using the rotated short side first orientation have R after the paper size These paper sizes are Letter R A4 R A5 R and B5 R Tray 1 paper sizes Standard size paper 60 to 200 g m 100 sheets cardstock Letter A4 16 to 53 Ib bond 75 g m 20 Ib bond Legal Executive JIS B5 B5 R A5 A5 R 11 by 171 A3 Minimum size paper 76 by 127 mm 60 to 200 g m 100 sheets cardstock 3 by 5 in 16 to 53 Ib bond 75 g m 20 Ib bond Maximum size paper 312 by 470
35. gt lt SIZE gt Size detected by tray alternates with TRAY X lt TYPE gt lt SIZE gt To change type press v 130 Chapter 8 Problemsolving The paper type in the specified tray cannot be determined The specified tray is empty and needs to be filled but the current job does not need this tray to print correctly The specified tray is open or not closed completely This tray is not needed for the current print job The printer is reporting the current configuration of Tray X The tray switch is in the Standard position To change paper type press v Use a and to highlight the type then press v to select To change the paper size to Letter A4 Executive B5 JIS A5 or Legal leave the tray switch in the Standard position To change the paper size to other sizes move the tray switch to Custom adjust the paper guides against the paper and close the tray Use a and to highlight the paper size then press v to select Refill the tray at a convenient time Close the tray 1 To change paper type press v 2 Use a and to highlight the type then press v to select the type or To change the paper size to Letter A4 Executive B5 JIS A5 or Legal leave the tray switch in the Standard position or 1 To change the paper size to other sizes move the tray switch to Custom adjust the paper guides against the paper and close the tray Use a and to highlight the paper size then
36. include e print media e printer colorants inks or toners for example e printing process inkjet press or laser technology for example e overhead lighting e personal differences in perception of color e software applications e printer drivers e PC operating system e monitors e video cards and drivers e operating environment humidity for example Keep the above factors in mind when colors on your screen do not perfectly match your printed colors For most users the best method for matching colors on your screen to your printer is to print sRGB colors PANTONE color matching PANTONE has multiple color matching systems PANTONE Matching System is very popular and uses solid inks to generate a wide range of color hues and tints See http www hp com support j5500_ software for details on how to use PANTONE Matching System with this printer Swatch book color matching The process for matching printer output to preprinted swatch books and standard color references is complex In general you can obtain a reasonably good match to a swatch book if the inks used to create the swatch book are cyan magenta yellow and black These are usually referred to as process color swatch books Some swatch books are created from spot colors Spot colors are specially created colorants Many of these spot colors are outside of the gamut of the printer Most spot color swatch books have companion process swatch books that p
37. not Load the correct size paper loaded The input tray is empty Load paper in the input tray From the printer control panel select the correct paper type for the input tray Open the printer and remove any paper in the paper path Closely inspect the fuser area for jams See Paper jams Tray 3 or Tray 4 appears as an option only if it is installed Verify that Tray 3 or Tray 4 is correctly installed Verify that the printer driver has been configured to recognize Tray 3 or Tray 4 Print a configuration page to confirm that Tray 3 or Tray 4 is installed If not verify that the optional installed 500 sheet feeder assembly is correctly attached to the printer Print a configuration page or use the control panel to determine the paper size for which the tray is configured Verify that the guides are touching the paper Verify that the switch is in the correct position for the paper size Change the setting from EXCLUSIVELY or load paper in the requested tray 167 Transparencies or glossy paper will not feed Transparencies are not printed correctly and the printer control panel displays the 41 5 UNEXPECTED TYPE IN TRAY error message 168 Chapter 8 Problemsolving The correct paper type is not specified in the software or printer driver The input tray is overfilled Paper in another input tray is the same size as the transparencies and the printer is defaulting to the other tray The
38. not exist in the printer The job is aborted and no pages will be printed 2 Try adifferent driver For help press alternates with CHOSEN PERSONALITY NOT AVAILABLE To continue press v Clearing event log This message is displayed while the No action necessary event log is cleared The printer will back up one screen to Service Menu upon completion of printing the page Clearing paper The printer jammed or detected No action necessary misplaced paper when turned on The printer is attempting to eject jammed pages automatically path CLOSE FRONT COVERS The covers need to be closed 1 Press for more information For help press 2 Close front covers 3 To exit help press Note This message might also appear if the fuser is missing or installed incorrectly Be sure that the fuser is installed correctly 116 Chapter 8 Problemsolving ENWW Control panel message CPR SENSOR OUT OF RANGE DATA RECEIVED To print last page press v Deleting lt JOB NAME gt DISK DEVICE FAILURE alternates with Ready For menus press v DISK FILE OPERATION FAILED alternates with Ready For menus press v DISK FILE SYSTEM IS FULL alternates with Ready For menus press v DISK IS WRITE PROTECTED alternates with Ready For menus press v Doors open Test aborted EIO DISK X initializing ENWW A color plane registration CPR error was detected during calibration The printer rece
39. options to Automatic will typically produce the best possible print quality for color documents However there may be cases when you want to print a color document in grayscale black and white or wish to change one of the printer s color options e Using Windows print in grayscale or change the color options using settings found on the Color tab in the printer driver e Using a Macintosh computer print in grayscale or change the color options using the Color Matching pop up menu in the Print dialog box Print in Grayscale Selecting the Print in Grayscale option from the printer driver prints a document in black and white This option is useful for printing color documents that will be photocopied or faxed Automatic or manual color adjustment The Automatic color adjustment option optimizes the neutral gray color treatment halftones and edge enhancements used for each element in a document For more information see your printer driver online Help Automatic is the default setting and is recommended for printing all color documents The Manual color adjustment option allows you to adjust the neutral gray color treatment halftones and edge enhancements for text graphics and photographs To access the Manual color options from the Color tab select Manual then Settings Manual color options Manual color adjustment allows you to adjust the Color or Color Map and Halftoning options individually for text graphics and photogra
40. other portable device equipped with an IRDA compliant FIR window within 1 meter 3 feet maximum of the optional HP Fast InfraRed Receiver The FIR window must be at an angle of within 15 degrees relative to the printer to ensure an effective connection for printing 2 Print the job The status indicator on the optional HP Fast InfraRed Receiver lights up and after a short delay the printer control panel displays PROCESSING JOB If the status indicator does not light up realign the optional HP Fast InfraRed Receiver with the FIR port on the sending device resend the print job and maintain the alignment of all devices If you have to move the equipment make sure that all devices remain within the range of operation to maintain the connection If the connection is interrupted before your print job is complete the optional HP Fast InfraRed Receiver status indicator turns off You have up to 40 seconds to correct the interruption and continue the job If the connection is resumed within this time the status indicator lights up again The connection is permanently broken if the sending port is moved out of operation range or if anything passing between the ports blocks transmission for more than 40 seconds This block could be a hand paper or even direct sunlight Depending on the size of the job printing with the optional HP Fast Infrared Receiver may be slower than printing with a cable connected directly to the parallel port In
41. pin DIMM slots and a fifth 100 pin DIMM slot Due to technical limitations only four DIMMs can be loaded at a time so the fifth DIMM slot 100 pin is logically the same as the fourth DIMM slot 168 pin The system can only have a DIMM installed on the fourth DIMM slot 168 pin provided that no DIMM is installed in the fifth DIMM slot 100 pin and vice versa Use these DIMM slots to upgrade the printer with e more printer memory DIMMs are available in 64 128 and 256 MB e flash memory DIMMs available in 4 MB unlike standard printer memory flash DIMMs can be used to permanently store downloaded items in the printer even when the printer is off e DIMM based accessory fonts macros and patterns e other DIMM based printer languages and printer options You may want to add more memory to the printer if you often print complex graphics or PostScript documents or if you use many downloaded fonts Additional memory also allows the printer to print multiple collated copies at the maximum speed Single in line memory modules SIMMs used on previous HP LaserJet printers are not compatible with the printer To order DIMMs see Supplies and accessories Before ordering additional memory see how much memory is currently installed by printing a configuration page Printing a configuration page 1 Press v to enter the MENUS 2 Press to highlight INFORMATION 3 Press v to select INFORMATION 4 Press to highlight PRINT CO
42. press v to select the size ENWW Control panel message TRAY X lt TYPE gt lt SIZE gt Size specified by user alternates with TRAY X lt TYPE gt lt SIZE gt To change type press v Unable to mopy job lt JOB NAME gt Unable to store job lt JOB NAME gt USE INSTEAD TRAY X lt TYPE gt lt SIZE gt Validating supplies For menus press v alternates with Ready For menus press v Wait for printer to reinitialize 10 XX YY SUPPLIES ERROR For help press ENWW The printer is reporting the current configuration of Tray X The tray switch is in the Custom position A Mopy job cannot be mopied because of a memory disk or configuration problem Only one copy will be produced A job cannot be stored because of a memory disk or configuration problem The printer is offering a selection of alternate paper to use for the print job A new cartridge has been installed and the printer is determining whether it is an HP or non HP cartridge Settings have been changed before the printer automatically restarts or external device modes have changed The printer is coming out of Powersave mode Printing will continue as soon as warmup is completed The printer cannot read or write to at least one print cartridge memory tag or at least one memory tag is missing To change paper type press v Use and to highlight the type then press v to select the type To cha
43. printer this checklist may help identify the cause of the problem e ls the printer connected to power e Is the printer on e Is the printer in the Ready state e Are all necessary cables connected e Are any messages displayed on the control panel e Was a genuine HP supply installed e Were recently replaced print cartridges installed correctly Was the pull tab on the cartridge removed e Were recently installed supply items image fuser kit image transfer kit installed correctly If you cannot find solutions to printer problems in this guide see http www hp com support j5500 For additional information on installation and setup of the printer see the start guide for this printer Factors affecting printer performance Several factors affect the time it takes to print a job Among these is maximum printer speed measured in pages per minute ppm Other factors that affect printing speed include the use of special paper such as transparencies heavy paper and custom size paper printer processing time and download time Other factors include e the complexity and size of graphics e the printer I O configuration network versus parallel e the speed of the computer you are using e the amount of printer memory installed e the network operating system and configuration if applicable e printer personality PCL or PostScript 3 emulation Adding additional printer memory might resolve memory problems improve ho
44. printer error log and configuration information to provide diagnostic and support information specific to your printer e Order Supplies Click this link to connect to the HP website and order genuine HP supplies such as print cartridges and paper e Product Support Connects to the support site for the HP Color LaserJet 5500 printer Then you can search for help regarding general topics 92 Chapter 5 Managing the printer ENWW Using Printer Status and Alerts ENWW Printer Status and Alerts is supported only for Windows 95 and later versions The Printer Status and Alerts software is available to users of both networked and directly connected printers To use Printer Status and Alerts software you must choose the custom installation option when you install the driver and then select the option to install Printer Status and Alerts This software allows you to view the embedded Web server information for a particular printer It also generates messages on the computer regarding the status of the printer and print jobs Depending on how the printer is connected you can receive different messages e Networked printers You can receive regular job status messages that appear every time a print job is sent to the printer or every time the print job finishes printing You can also receive alert messages These messages appear when you are printing to a particular printer if that printer experiences a problem In some cases the printer can c
45. reinstall the print cartridge 4 Press for help Follow the instructions on the display to locate and install the missing or incorrectly installed print cartridge Press a and to step through the instructions To exit help press Supplies ordering information is also available from the embedded Web server See Using the embedded Web server for more information Control panel messages 127 Control panel message REPLACE FUSER KIT For help press REPLACE SUPPLIES For status press v REPLACE TRANSFER KIT For help press Request accepted Please wait Resend upgrade 128 Chapter 8 Problemsolving The fuser kit is at end of life At least one supply item is out and needs to be replaced and another supply item is either out or low The transfer unit is at end of life The printer has accepted a request to print an internal page but the current job must finish printing before the internal page will print The firmware upgrade was not completed successfully Press for help Follow the instructions on the display to locate and install the fuser kit Answer Yes to the question Is this a new fuser kit Press and to step through the instructions 5 To exit help press Supplies ordering information is also available from the embedded Web server See Using the embedded Web server for more information Press v to identify which supplies should be replace
46. reset factory settings disable and enable PowerSave and update the printer after new supplies are installed Ca RESTORE FACTORY SETTINGS ST RESET SUPPLIES NEW TRANSFER KIT NEW FUSER KIT Allows you to clear the page buffer remove all perishable personality data reset the printing environment and return all default settings to factory defaults However this menu does not restore HP Jetdirect network settings to factory default values Allows you to enable and disable PowerSave Allows you to inform the printer that a new transfer kit or new fuser kit has been installed Configure device menu 35 Diagnostics menu The diagnostics menu allows you to run tests that can help you identify and solve problems with the printer C PRINT EVENT LOG This item will print an event log that will display the last 50 entries in the printer event log starting with the most recent SHOW EVENT LOG This item displays the last 50 events on the control panel display starting with the most recent PQ TROUBLESHOOTING This item will print a series of print quality assessment pages that will help troubleshoot many print quality problems DISABLE CARTRIDGE CHECK This item allows you to remove a print cartridge to help determine which cartridge is the source of the problem PAPER PATH TEST This item is useful for testing the paper handling features of the printer such as the configuration of the trays SENSOR TEST
47. saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil T llaiseksi huoltotoimenpiteeksi ei katsota v riainekasetin vaihtamista paperiradan puhdistusta tai muita k ytt j n k sikirjassa lueteltuja k ytt j n teht v ksi tarkoitettuja yll pitotoimia jotka voidaan suorittaa ilman erikoisty kaluja VARO Mik li kirjoittimen suojakotelo avataan olet alttiina n kym tt m llelasers teilylle laitteen ollessa toiminnassa l katso s teeseen VARNING Om laserprinterns skyddsh lje ppnas d apparaten r i funktion uts ttas anv ndaren f r osynlig laserstralning Betrakta ej str len Tiedot laitteessa k ytett v n laserdiodin sateilyominaisuuksista Aallonpituus 775 795 nm Teho 5 m W Luokan 3B laser Safety statements 211 212 Appendix E Regulatory information ENWW Glossary bidirectional communication bin BOOTP chooser control panel default DHCP DIMM duplex EIO Emulated PostScript EPS FIR ENWW Two way data transmission A receptacle for holding printed pages Abbreviation for Bootstrap Protocol an Internet protocol that allows a computer to find its own IP address A Macintosh accessory that allows you to select a device The area on the printer that contains buttons and a display screen Use the control panel to set printer settings and to get information about the printer status The normal or standard setting for hardware or software Abb
48. shared environments e cccceeeeeeeeeeeececeeeeeeeeeeeteees 44 3 I O Configuration Network configurato ecrccncranicncriaienieni ai E TE 46 Configuring TCP IP parameters eccccceceeeeeeeeeeeeeeeeseeeeeeeeseeeeeeeeeneaeeeeseeeaeeesenaeeeeeeaaees 46 Disabling network protocols Optional ccceccecceeee eee eeteee ee eecneeeeeecneeeeeeneeeeeesneeeeee 51 Parallel config rati ri 00 2 eee ceete ee teene ee teeeeeeeeeeae ee teeeaeeeeeaaeeeeeaeeeseeaeeesesaeeeseeaeeeeenaeeseenaneesaes 53 Enhanced I O ElO Configuration cccceeccneceee eia E EETA 54 HP Jetdirect print SCrverS ccccecceceeeeceeceeeeeeeeeceaeaeeeeeesceaaaaeceeeeeeeseceacaeeeeeeesesecesaeeeeeess 54 Available enhanced I O interfaces ccccccecccceceeeeeeceeeeeeeeeeecaeeeeeeeeeeaeeeeeeseesnnieeeeenees 54 NetWare networks cccceceeeecnececeeeeeeeceaeaeeeeeeesesecaaeaeeeeeeesesaaaeeeeeeeeeseceacaeseeeeeseseesacaeeeeess 54 Windows and Windows NT networks cececeeceeceeeceeeneeaeceeeeeeeeeeeecaecaeeeeeeesessnnaaeeeeeess 55 AppleTalk Networks cccccecceceeeeecencaeceeeeeeeeeeceaaeeceeeeeessaaaaeeeeeeesesecaeeeeeeeeeeseesnnaaeeeeeess 55 UNIX LINUX NEtWOTKS inisin inaa aa ca deceated EEE AE EEE SE aR 55 4 Printing tasks Controlling print Jobs eneret d A 58 SOUCO a E E ENA e N 58 Type and GZO osis a AEE AEAEE 58 Precedence for print settings software essssssseeesrresernesee
49. special types of paper Printing a different first page Use the following procedure to print the first page of a document on a different paper type than the rest of the document for example to print the first page of a document on letterhead paper and the rest on plain paper 1 From your application or printer driver specify a tray for the first page and another tray for the remaining pages 2 Load the special paper into the tray that you specified in step 1 3 Load the paper for the remaining pages of the document into another tray You can also print on different paper by using the printer control panel or printer driver to set the types of paper that are loaded in the trays and then selecting the first and remaining pages by paper type Printing on custom size paper The printer supports single sided printing and manual duplexing on custom size paper Tray 1 supports paper sizes from 76 by 127 mm 3 by 5 inches to 312 by 470 mm 12 3 by 18 5 inches When printing on custom size paper if Tray 1 is configured in the printer control panel as TRAY 1 TYPE ANY and TRAY 1 SIZE ANY the printer will print on whatever paper is loaded in the tray When printing on custom size paper from Trays 2 Tray 3 and Tray 4 adjust the switch on the tray to the Custom position and from the control panel set the paper size to CUSTOM or ANY CUSTOM Some software applications and printer drivers allow you to specify custom paper size dimension
50. supplies availability Spare parts and supplies for this product will be available for at least five years after production has stopped Ordering directly through the embedded Web server for printers with network connections Use the following steps to order printing supplies directly through the embedded Web server see Using the embedded Web server 1 In the Web browser on the computer type the IP address for the printer The printer status window appears Or go to the URL provided in the alert email 2 If asked to provide a password enter the password 3 On the left side of the Device Configuration window click Order Supplies This provides a URL from which to purchase supplies Supplies information with part numbers and printer information is provided 4 Select the part numbers you wish to order and follow the instructions on the screen Ordering directly through the embedded Web server for printers with network ENWW connections 193 Ordering directly through the printer software for printers directly connected to a computer The printer software gives you the ability to order supplies directly from the computer Three conditions are necessary to use this feature The Printer Status and Alerts software must be installed on your computer use the custom installation option to install this software The printer must be directly connected to your computer through a parallel cable For more information see
51. the EWS Other Links Add or customize a link to another website This link is displayed in the Other Links area on all embedded Web server pages These permanent links always appear in the Other Links area HP Instant Support Order Supplies and Product Support Device Information Name the printer and assign an asset number to it Enter the name and e mail address for the primary contact who will receive information about the printer Language Determine the language in which to display the embedded Web server information Time Services Allows time synchronization with a network time server Using the embedded Web server 91 Networking tab This tab allows the network administrator to control network related settings for the printer when it is connected to an IP based network This tab will not appear if the printer is directly connected to a computer or if the printer is connected to a network using anything other than an HP Jetdirect print server card Other links This section contains links that connect you to the Internet You must have Internet access in order to use any of these links If you use a dial up connection and did not connect when you first opened the embedded Web server you must connect before you can visit these websites Connecting might require that you close the embedded Web server and reopen it e HP Instant Support Connects you to the HP website to help you find solutions This service analyzes your
52. the a or w arrow to increase or decrease the number for the first byte of the IP address To cycle through the numbers faster hold down the arrow button 18 Press v to move to the next set of numbers Press to move to the previous set of numbers 19 Repeat steps 16 and 17 until the correct IP address is entered 20 Press v to save the setting 21 Press the Pause Resume button to return to the Ready state Setting the subnet mask 1 Press v to enter the MENUS 2 Press to highlight CONFIGURE DEVICE 3 Press v to select CONFIGURE DEVICE 4 Press to highlight I O 5 Press v to select I O Network configuration 47 2 ND 10 11 12 13 14 15 16 Press to highlight EIO X where X 1 2 or 3 Press v to select EIO X Press v to highlight TCP IP Press to select CONFIG METHOD Press v to select CONFIG METHOD Press to highlight MANUAL Press v to select MANUAL Press w to highlight MANUAL SETTINGS Press v to select MANUAL SETTINGS Press to highlight SUBNET MASK Press v to select SUBNET MASK Note The first of four sets of numbers is highlighted Each set of numbers represents one byte of information and has a range from 0 to 255 17 18 19 20 21 Press the a or w arrow to increase or decrease the number for the first byte of the subnet mask Press v to move to the next set of numbers Press S to move to the previous set of numbers Repeat steps 17 and 18 until
53. the paper inside the printer and transfers the toner from the print cartridges onto the paper A receptacle for holding blank paper General term for paper intended for photocopy or laser printer use ENWW Index Symbols Numerics 2 sided printing binding options 77 control panel settings 76 A accessories ordering 193 alerts Printer Statusand Alerts 93 auto continue 41 Cc clearable warnings setting display time 40 color adjusting 98 halftone options 98 HP ImageREt 2400 96 managing 98 matching 100 print in grayscale 98 printed vs monitor 100 sRGB 96 using 96 components locating 10 configuration page printing 86 configuring e mail alerts 110 control panel buttons 20 22 configuring 37 display 20 lights 20 23 menus 24 25 overview 19 printer personalities 40 using in shared environments 44 controlling print jobs 58 D Declaration of Conformity 209 diagnostics menu 36 DIMMs installing 184 ENWW double sided printing 76 duplex printing 76 E e mail alerts configuring 110 EIO Enhanced Input Output configuring 54 embedded Web server checking toner level 103 description 13 ordering supplies 193 using 90 using to configure alerts 110 viewing with Printer Status and Alerts 93 envelopes loading in Tray 1 67 errors auto continue 41 F fast InfraRed receiver interrupting and resuming 83 Macintosh 82 printing ajob 83 Windows 82 FCC regulations 205 file directory page printing 88 font l
54. the user may be required to take adequate measures Boise Idaho 83713 USA 12 March 2002 For regulatory topics only Australia Contact Product Regulations Manager Hewlett Packard Australia Ltd 31 41 Joseph Street Blackburn Victoria 3130 Australia European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard Gmbh Department HQ TRE Standards Europe Herrenberger StraRe 130 B blingen D 71034 49 7031 14 3143 USA Contact Product Relations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise ID 83707 0015 USA 208 396 6000 ENWW Declaration of Conformity 209 Safety statements Laser safety The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration has implemented regulations for laser products manufactured since August 1 1976 Compliance is mandatory for products marketed in the United States The printer is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968 Since radiation emitted inside the printer is completely confined within protective housings and external covers the laser beam cannot escape during any phase of normal user operation WARNING Using controls making adjustments or performing procedures other than those specified in 210 this user guide may result in exposure to hazardous r
55. v to select Printing 5 Press w to highlight DUPLEX 6 Press v to select DUPLEX 7 Press a or w to select ON to enable 2 sided printing or OFF to disable 2 sided printing 8 Press v to set the value 9 Press Pause RESUME 1 0 Select 2 sided printing from your software application or printer driver if possible 76 Chapter 4 Printing tasks ENWW Note Note ENWW To select 2 sided printing from the printer driver the driver must first be properly configured For instructions see the online Help for the printer driver Options for binding 2 sided printing jobs Before printing a 2 sided document in the printer driver choose the edge on which you will bind your finished document Long edge or book binding is the conventional layout used in book binding Short edge or tablet binding is the typical calendar binding The default binding setting is to bind on the long edge when the page is set up for portrait orientation To change to short edge binding click the Flip Pages Up check box Manual 2 sided printing Some printer models do not support automatic 2 sided printing However you can print on both sides of a page using manual 2 sided printing To manually print on both sides use the instructions below 1 Print all the even numbered pages first Many software applications have an option to print only odd or even pages 2 Remove the printed pages from the printer If the print job has an odd number of pages
56. 1 1 Open Tray 1 C Wom T d 2 Load up to 20 envelopes in the center of Tray 1 with the side to be printed on facing down top on the left and the short edge toward the printer Slide the envelopes into the printer as far as they will go without forcing them 3 Adjust the guides to touch the envelope stack without bending the envelopes Make sure the envelopes fit under the tabs on the guides Printing envelopes 1 In the printer control panel set the paper size for Tray 1 to match the size envelope you are printing 2 Specify Tray 1 or select the paper source by size in the printer driver ENWW Configuring input trays 67 Note CAUTION 3 If your software does not automatically format an envelope specify Landscape for page orientation in your software application or printer driver Use the guidelines in the table that follows to set margins for return and destination addresses on Commercial 10 or DL envelopes For envelopes of other sizes adjust the margin settings appropriately 4 Select Print from the software application or printer driver Return 15 mm 0 6 inches 15 mm 0 6 inches Destination 102 mm 4 0 inches 51 mm 2 0 inches Printing from Tray 2 Tray 3 and Tray 4 Tray 2 optional Tray 3 and optional Tray 4 hold up to 500 sheets of standard paper or a 57 mm 2 24 inches stack of labels Tray 3 and Tray 4 attach underneath Tray 2 When Tray 3 and Tray 4 are prope
57. 2 Prompt area 3 Supplies gauge 4 Print cartridge colors from left to right black magenta yellow and cyan The message and prompt areas of the display alert you to the state of the printer and tell you how to respond The supplies gauge shows the consumption levels of print cartridges black magenta yellow cyan When a non HP print cartridge is installed a appears instead of the consumption level The supplies gauge appears whenever the printer shows the Ready state and whenever the printer shows a warning or error message concerning a supply item Accessing the control panel from a computer You can also access the printer control panel from a computer by using the setting page of the embedded Web server The computer shows the same information that the control panel shows From your computer you can also perform control panel functions such as checking supplies status viewing messages or changing tray configuration For more information see Using the embedded Web server Control panel overview 21 Control panel buttons Use the buttons on the control panel to perform printer functions and to navigate and respond to menus and messages in the display a v Select Makes selections and resumes printing after continuable errors 4 Up arrow Navigate menus and text and increase or decrease the values of numerical items in the display v Down arrow Temporarily stops and restarts printing exits all menus Cancel J
58. 3 by 18 5 in 4 to 5 mils thick 10 mm 0 4 in Envelope Com 10 75 to 105 g m 20 envelopes Monarch C5 DL B5 20 to 28 Ib bond 10 mils thick Standard size label Maximum stack height Letter A4 Letter R 10 mm 0 4 in A4 R Legal Executive JIS B5 B5 R A5 A5 R 11 by 17 A3 Minimum size label 76 by 127 mm Maximum stack height 3 by 5 in 10 mm 0 4 in Maximum size label 312 by 470 mm Maximum stack height 12 3 by 18 5 in 10 mm 0 4 in 111 by 17 Ledger and Tabloid sizes are all the same size Note The following table lists the standard sizes of paper that the printer can automatically detect when loaded in Tray 2 and optional Trays 3 and 4 The printer will also accept standard non detectable sizes in addition to the standard detectable sizes listed in the table For more information about loading standard non detectable size paper see Configuring input trays Tray 2 and optional Trays 3 and 4 paper sizes Tray 2 and optional Weight or thickness Capacity Trays 3 and 4 Standard size letter 60 to 163 g m 500 sheets Letter A4 Letter R 16 to 43 Ib bond 75 g m 20 Ib bond A4 R Legal Executive JIS B5 B5 R A5 A5 R 11 by 17 A3 Minimum size paper 148 by 210 mm 60 to 163 g m 500 sheets 5 8 by 8 3 in 16 to 43 Ib bond 75 g m 20 Ib bond Maximum size paper 297 by 432 mm 60 to 163 g m 100 sheets 11 7 by 17 in 16 to 43 Ib bond 75 g m 20 Ib bond Standard size glossy
59. A list of stored jobs appears NO STORED JOBS Information menu See Information menu for more information INFORMATION PRINT MENU MAP PRINT CONFIGURATION PRINT SUPPLIES STATUS PAGE SUPPLIES STATUS PRINT USAGE PAGE PRINT DEMO PRINT FILE DIRECTORY PRINT PCL FONT LIST PRINT PS FONT LIST ENWW Menu hierarchy 25 26 Paper handling menu See Paper handling menu for more information PAPER HANDLING Tray 1 SIZE Tray 1 TYPE Tray 2 SIZE Tray 2 TYPE Tray 3 SIZE Tray 3 TYPE Tray 4 SIZE Tray 4 TYPE Configure device menu See Configure device menu and Changing printer control panel configuration settings for more information CONFIGURE DEVICE PRINTING COPIES DEFAULT PAPER SIZE DEFAULT CUSTOM PAPER SIZE DUPLEX OVERRIDE A4 LETTER MANUAL FEED COURIER FONT WIDE A4 PRINT PS ERRORS PCL PRINT QUALITY ADJUST COLOR SET REGISTRATION PRINT MODES OPTIMIZE CALIBRATE NOW Chapter 2 Control panel ENWW ENWW SYSTEM SETUP for printers with a hard disk JOB STORAGE LIMIT JOB HELD TIMEOUT for printers with a hard disk COLOR MONO MIX TRAY BEHAVIOR POWERSAVE TIME PERSONALITY CLEARABLE WARNINGSS AUTO CONTINUE SUPPLIES LOW JAM RECOVERY LANGUAGE 1 0 I O TIMEOUT PARALLEL INPUT EIO X Where X 1 2 or 3 RESETS RESTORE FACTORY SETTINGS POWERSAVE RESET SUPPLIES See Diagnostics menu for more information DIAGNOSTICS PRINT EVENT LOG SHOW EVENT LOG PQ TROUBLESHOOTING DISABLE
60. CARTRIDGE CHECK PAPER PATH TEST SENSOR TEST COMPONENT TEST PRINT STOP TEST Diagnostics menu Menu hierarchy 27 Retrieve job menu for printers with a hard disk The retrieve job menu allows you to view listings of all stored jobs w p OS A list of stored jobs appears Scroll through the list to find a specific stored job NO STORED JOBS If there are no stored jobs this message appears in place of the list 28 Chapter 2 Control panel ENWW Information menu Use the information menu to access and print specific printer information eooo p SOS PRINT MENU MAP Prints the control panel menu map which shows the layout and current settings of the control panel menu items See Printer information pages PRINT CONFIGURATION Prints the printer configuration page PRINT SUPPLIES STATUS PAGE Prints the estimated remaining life for the supplies reports statistics on total number of pages and jobs processed print cartridge manufacture date serial number page counts and maintenance information SUPPLIES STATUS Displays the supplies status in a scrollable list PRINT USAGE PAGE Prints a count of all paper sizes that have passed through the printer lists whether they were simplex duplex monochrome or color and reports the page count PRINT DEMO Prints a demonstration page PRINT FILE DIRECTORY Prints the name and directory of files stored in the printer on an optional hard disk PRINT PCL FONT LIST Print
61. EM SETUP is set to STOP The transfer unit is near end of life Press v to identify which supplies should be ordered Order the identified supplies Printing can continue until SUPPLIES OUT is reached Press for detailed information Press a and to step through the instructions To exit help press Supplies ordering information is also available from the embedded Web server See Using the embedded Web server for more information Press v to identify which supplies should be ordered Order the identified supplies Press v twice to continue printing Printing can continue until SUPPLIES OUT is reached Supplies ordering information is also available from the embedded Web server See Using the embedded Web server for more information Order the transfer kit Printing can continue until transfer unit life is out Press for detailed information Press and to step through the instructions To exit help press Supplies ordering information is also available from the embedded Web server See Using the embedded Web server for more information Order the transfer kit Printing can continue until transfer unit life is out Press for detailed information Press and to step through the instructions To exit help press Supplies ordering information is also available from the embedded Web server See Using the embedded Web server for more information ENWW
62. ES ennea Aa AENA AA 115 Warong Messages sccapail 19 Enor messagi S iini a AAAA A AEEA 115 Critical emor MESSAGES esiisa E E E E 115 Control panel messages orninan naana NaRa ANE Ka AA 116 PAPGN JAS a aaa EESO 140 Paper jami TECOVEMY acino a aN AENA EES 140 Common causes Of paper jAMS cccccceeececeecee cece tets tttt tt tn nn nEn Anett EEEE ESEE EE EEEE Annn nent EEEn nn eent 142 Clearing paper JAMS akmeinia anA a AEE N 144 Jamin Tray 10r Tay Zennsnnncos na n N adsitessi neh intes ast 144 Jam m Maya OF Thay Eia ioi E AAAA 148 Jams in the top COV foesininiiasiien inii iaia iiaae iaia 153 Jam in paper input path or paper patlh cececeecceececeeeeeeeeeeenaeeeeeeeeeseeseeeaesaeeeeeeeeeenees 158 JAM in GUPIOX pathron iania a aa aaia aaa aa E aa 161 Paper handling proble Sisena aaa aa a 164 Printer response problems c cccceeccecceeeeeeeeeeeeeceeaaecaeeeeeeeeeeeeeseccaaeaaeaeeeeeeeneesseetenseeaeeas 171 Printer control panel problems c cccccceeeeesecacceeeeteeeecacaeeeeeeeseaaeaaeaeeeseaseesanaeeeeeeeeeeeenaees 175 Color printing ProbleMS cccccccceeceseeeeeeeneeeeeeeeeeeeeeeesecaaaaaecaeeeeeeeeseesaqeceainaeceeeeeeeeseeteseieeas 176 IncoOrrect printen OULU ne tra geen asavaendansaddadids a aaa aaa aa aa aaa aa 178 Guidelines for printing with different fonts essseeesssrsseerrsseerrssrirssrirrsssrrnnnsrrrnsssrens 179 Software application ProDleMs ccccceeecceeceeeeee
63. FEED If you select ALWAYS the default value the system always displays a prompt before pulling from the multipurpose tray If you select UNLESS LOADED the system will display the prompt only if the multipurpose tray is empty To set use requested tray Oo NO a F WRN 9 Press v to enter the MENUS Press w to highlight CONFIGURE DEVICE Press v to select CONFIGURE DEVICE Press w to highlight SYSTEM SETUP Press v to select SYSTEM SETUP Press w to highlight TRAY BEHAVIOR Press v to select TRAY BEHAVIOR Press v to select USE REQUESTED TRAY Press or w to select EXCLUSIVELY or FIRST 10 Press v to set the behavior 11 Press Pause REsume To set manually feed prompt 1 2 3 o ON oa AA Press v to enter the MENUS Press to highlight CONFIGURE DEVICE Press v to select CONFIGURE DEVICE Press to highlight SYSTEM SETUP Press v to select SYSTEM SETUP Press w to highlight TRAY BEHAVIOR Press v to select TRAY BEHAVIOR Press to highlight MANUALLY FEED PROMPT Press v to select MANUALLY FEED PROMPT 38 Chapter 2 Control panel ENWW Note ENWW 10 Press a or w to select ALWAYS or UNLESS LOADED 11 Press v to set the behavior 12 Press Pause RESUME PowerSave Time The adjustable PowerSave Time feature reduces power consumption when the printer has been inactive for an extended period You can set the length of time before the printer goes into PowerSave mode to 1 MINUTE 15 MINUTES
64. INTER ERROR To continue turn off then on 53 X0 ZZ PRINTER ERROR To continue turn off then on 136 Chapter 8 Problemsolving A printer error has occurred A critical firmware error has occurred A fuser error has occurred A printer error has occurred A printer error has occurred An error has occurred in the onboard RAM Press v to continue or press for more information If the message persists after exiting help turn the printer off and then back on If the message still persists contact HP Support Turn the printer off and then back on If the message persists contact HP Support Turn the printer off and then back on If the message persists contact HP Support Press v to continue Turn the printer off and then back on If the message persists contact HP Support Press v to continue Turn the printer off and then back on If the message persists contact HP Support Press v to continue Turn the printer off and then back on If the message persists contact HP Support ENWW Control panel message 53 XY ZZ PRINTER ERROR To continue CANCEL JOB 55 X PRINTER ERROR For help press alternates with 55 X PRINTER ERROR To continue press v 57 X PRINTER ERROR To continue turn off then on 58 X PRINTER ERROR For help press alternates with 58 X PRINTER ERROR To continue turn off then on ENWW An error occurred in some memory
65. IS PRODUCT TO YOU 198 Appendix C Service and Support ENWW Limited warranty for print cartridge life ENWW This HP product is warranted to be free from defects in materials and workmanship during its useful life end of life is indicated by a printer control panel low life message This warranty does not cover products that have been modified refurbished remanufactured misused or tampered with in any way This limited warranty gives you specific legal rights You may have other rights which vary from state to state province to province and country region to country region THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED THE HEWLETT PACKARD COMPANY SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT ALLOWED BY APPLICABLE LAW IN NO EVENT SHALL HEWLETT PACKARD COMPANY BE LIABLE FOR ANY INCIDENTAL CONSEQUENTIAL SPECIAL INDIRECT PUNITIVE OR EXEMPLARY DAMAGES OR LOST PROFITS FROM ANY BREACH OF THIS WARRANTY OR OTHERWISE In the event that your product proves to be defective please return it to place of purchase with a written description of the problem Limited warranty for print cartridge life 199 Transfer unit and fuser warranty This HP product is warranted to be free from defects in materials and workmanship for one year or until the printer control panel indicates a low life message whichever occu
66. NFIGURATION 5 Press v to print the configuration page Printer memory 183 Installing memory and font DIMMs You can install more memory for the printer and you can also install a font DIMM to allow the printer to print characters for languages such as Chinese or the Cyrillic alphabet CAUTION Static electricity can damage DIMMs When handling DIMMs either wear an antistatic wrist strap or frequently touch the surface of the DIMM antistatic package and then touch bare metal on the printer To install memory and font DIMMs 1 Turn the printer off 184 Appendix A Working with memory and print server cards ENWW 3 Locate the formatter board in the rear of the printer ENWW Installing memory and font DIMMs 185 6 Release the locks on each side of the DIMM slot 7 Remove the DIMM from the antistatic package Locate the alignment notches on the bottom edge of the DIMM 8 Holding the DIMM by the edges align the notches on the DIMM with the bars in the DIMM slot Note If you have difficulty inserting the DIMM or closing the latches make sure the notches on the bottom of the DIMM are aligned with the bars in the slot If the DIMM still does not go in make sure you are using the correct type of DIMM 186 Appendix A Working with memory and print server cards ENWW 9 Firmly press the
67. NUS Press to highlight CONFIGURE DEVICE Press v to select CONFIGURE DEVICE Press to highlight IO Press v to select I O Press to highlight EIO X where X 1 2 or 3 Press v to select ElO X Press v to highlight TCP IP 9 Press to select CONFIG METHOD 10 Press v to select CONFIG METHOD 11 Press w to highlight BOOTP or DHCP 12 Press v to save the setting oN oar wr 13 Press the Pause Resume button to return to the Ready state 46 Chapter 3 I O Configuration ENWW Note Note ENWW Manually configuring TCP IP parameters from the printer control panel Use manual configuration to set an IP address subnet mask default gateway syslog server and idle timeout Setting an IP address Press v to enter the MENUS Press w to highlight CONFIGURE DEVICE Press v to select CONFIGURE DEVICE Press to highlight I O Press v to select I O Press to highlight EIO X where X 1 2 or 3 Press v to select EIO X Press v to highlight TCP IP Press w to select CONFIG METHOD 10 Press v to select CONFIG METHOD 11 Press w to highlight MANUAL 12 Press v to select MANUAL 13 Press to highlight MANUAL SETTINGS 14 Press v to select MANUAL SETTINGS 15 Press to highlight IP ADDRESS 16 Press v to select IP ADDRESS oN Oar wr o The first of four sets of numbers is highlighted Each set of numbers represents one byte of information and has a range from 0 to 255 17 Press
68. NWW Note Note ENWW Tray 2 Tray 3 or Tray 4 detectable standard paper size The printer can automatically detect most standard sizes in Trays 2 3 and 4 including Letter A3 A4 A5 JIS B4 JIS B5 Legal Executive and 11 by 17 inches Be sure the Tray 2 Tray 3 or Tray 4 switch is in the Standard size position When the tray detects a standard size only one option will appear in the control panel To use a different size change the width and length guides to the new size or set the tray switch to custom Tray 2 Tray 3 or Tray 4 paper type Press v to enter the MENUS Press to highlight PAPER HANDLING Press v to select PAPER HANDLING Press to highlight TRAY 2 TYPE TRAY 3 TYPE TRAY 4 TYPE Press v to select TRAY 2 TYPE TRAY 3 TYPE TRAY 4 TYPE Press v or a to highlight the desired paper type Press v to select the paper type Oost Oe ol ee oe a Press Pause Resume to return to the Ready state Tray 2 Tray 3 or Tray 4 custom paper The Tray X size menu will be displayed when the Tray 2 Tray 3 or Tray 4 switch is moved to the custom size position You can also change the size setting in the control panel from ANY CUSTOM to CUSTOM Use the ANY setting when the paper on which you want to print does not exactly match the size of the paper specified in the document you are printing The printer will look first for paper that exactly matches the document and then it will look for and print from the tray set
69. One or more printer settings saved in the non volatile storage device is invalid and has been reset to its factory default Pressing the w button should clear the message Printing can continue but there may be unexpected behavior A non volatile storage device is full Pressing the w button should clear the message Printing can continue but there may be unexpected behavior 0 for onboard NVRAM X Description 1 for removable disk flash or hard Turn the printer off and then back on If the message persists contact HP Support Note This message might also appear if the transfer unit is missing or incorrectly installed Ensure that the transfer unit is correctly installed Turn the printer off and then back on If the message persists contact HP Support Turn the printer off and then back on If the message persists contact HP Support Press v to continue Turn the printer off and then back on If the message persists contact HP Support Press v to continue For 68 0 errors turn the printer off and then back on If a 68 0 error persists contact HP Support For 68 1 errors use the HP Web Jetadmin software to delete files from the disk drive For 68 1 errors that persist contact HP Support ENWW Control panel message 68 X PERMANENT STORAGE WRITE FAIL To continue press v 79 XXXX PRINTER ERROR To continue turn off then on 8X YYYY EIO ERROR ENWW A non volatile
70. P specifications See Supported paper weights and sizes Verify that all print cartridges the transfer unit and the fuser are correctly installed Do not use paper that has been previously printed on or copied Remove any excess paper from the input tray Be sure that it does not exceed the maximum stack height mark in the input tray See Configuring input trays Input tray guides are not adjusted correctly Adjust input tray guides so they hold paper firmly in place without bending it Remove paper flex it rotate it 180 degrees or flip it over Reload paper into the input tray Do not fan paper Reset the printer Wait until the page completely settles in the output bin before removing it Reset the printer and print the removed before the second side document again Wait until the of the document is printed Paper is in poor condition Paper is not picked up by the internal rollers from Tray 2 Tray 3 or Tray 4 Paper has rough or jagged edges Paper is perforated or embossed page completely settles in the output bin before removing it Replace the paper Remove the top sheet of paper If the paper is heavier than 163 g m 43 Ib it may not be picked from the tray Replace the paper This paper does not separate easily You might need to feed single sheets from Tray 1 ENWW Common causes of paper jams Printer supply items have Check the printer control panel continu
71. PCL6 PS Windows 95 98 Me Windows NT 4 0 Windows 2000 Not all printer features are available from all drivers or operating systems See the online Help in your driver for availability of features Note If your system did not automatically check the Internet for the latest drivers during software installation download them from http www hp com support j5500 Once connected select Downloads and Drivers to find the driver you wish to download ENWW Printer software 11 Note Note 12 Additional drivers The following drivers are not included on the CD ROM but are available from the Internet or from HP Customer Care e OS 2 PCL 5c 6 printer driver e O8 2 PS printer driver e Windows NT 3 51 PCL 5c Windows NT 3 51 PS only through the HP Color LaserJet 4500 driver e UNIX model scripts e Linux drivers e Windows 3 1x HP Color LaserJet 4550 driver The OS 2 drivers are available from IBM and are packaged with OS 2 They are not available for Traditional Chinese Simplified Chinese Korean and Japanese For more information about Windows 3 1x drivers go to http www hp com support clj4550 Software for networks For a summary of available HP network installation and configuration software solutions see the HP Jetdirect Print Server Administrator s Guide You can find this guide on the CD included with the printer HP Web Jetadmin HP Web Jetadmin allows you to manage HP Jetdirect connected printers wit
72. Parallel configuration You must have access to the World Wide Web To order printing supplies directly through the computer software 1 At the bottom right of the screen in the system tray select the Printer icon This opens the status window 2 On the left side of the status window select the appropriate Printer icon 3 If available at the top of the status window select Supplies Otherwise you can also scroll down to Supplies Status 4 Click Order Supplies The browser opens to the supplies purchasing page Select the supplies you wish to order Supplies accessories and part numbers Memory J6054B Printer hard disk C4287A 4 MB Flash DIMM C7848A Synchronous 64 MB DIMM SDRAM C7850A Synchronous 128 MB DIMM SDRAM C79653A Synchronous 256 MB DIMM SDRAM Accessories J6057A HP Jetdirect network card C4103A FIR pod C9669B Printer stand C7130A Optional 500 sheet paper feeder Tray 3 and Tray 4 Printer supplies C9730A Black print cartridge C9731A Cyan print cartridge 194 Appendix B Supplies and accessories ENWW Ca Co Co poeme Co Co poea Co Cables C2946A IEEE 1284 compliant parallel cable 3 m approximately 10 feet long with 25 pin male micro 36 pin male C size connector Paper C2934A 50 sheets HP Color LaserJet Transparencies letter C2936A HP Color LaserJet Transparencies A4 50 sheets rs a HP LaserJet Monochrome pee eee letter ee HP LaserJet Monochrome t
73. Printers 2 Select the HP LaserJet 5500 5500n 5500dn 5500Dtn or 5500hdn as your default printer 3 While in the same Printers folder make certain the printer is highlighted choose Properties then Details and make sure that Virtual Infrared LPT Port is selected 4 Select the file to print Setting up to print with Macintosh computers The first step for setting up an infrared printer is creating a Desktop Printer icon using the Desktop Printer Utility By default the Desktop Printer Utility is located in the Apple Extras Apple LaserWriter folder on the hard drive Printer IR will not be an option if the Infrared Control Panel and extenstion are not active In addition the infrared print capability is possible only with the HP LaserWriter version 8 6 driver or later 1 Launch the Desktop Utility 2 Select Printer IR Infrared and click OK 3 Change PostScript Printer Description PPD File to match the printer 4 On the File menu select Save 5 Enter a name and location for the desktop printer icon and click OK Note Once the icon is on the desktop or saved elsewhere printer options need to be manually configured This step is essentially the same as selecting Configure after setting up a printer in the Chooser To set the options highlight the Desktop Printer icon and select Change Setup from the Printing menu 82 Chapter 4 Printing tasks ENWW Note ENWW Printing a job 1 Align your laptop computer or
74. Printing tasks ENWW ENWW Managing the printer This chapter describes how to manage the printer The following topics are covered e Printer information pages e Using the embedded Web server e Using Printer Status and Alerts 85 Printer information pages From the printer control panel you can print pages that give details about the printer and its current configuration The procedures for printing the following information pages are described here e menu map e configuration page e supplies status page e usage page e demo page e file directory available only on printers with hard drives e PCLorPS font list e event log e print quality troubleshooting page Menu map To see the current settings for the menus and items available in the control panel print a control panel menu map 1 Press v to enter the MENUS 2 Press to highlight INFORMATION 3 Press v to select INFORMATION 4 If PRINT MENU MAP is not highlighted press a or until it is highlighted 5 Press v to select PRINT MENU MAP The message PRINTING MENU MAP appears on the display until the printer finishes printing the menu map The printer returns to the Ready state after printing the menu map You might want to store the menu map near the printer for reference The content of the menu map varies depending on the options currently installed in the printer Many of these values can be overridden from the printer driver or sof
75. Product Name HP Color LaserJet 5500 series Including 500 sheet paper feeder Regulatory Model Number BOISB 0202 00 Product Options All conforms to the following Product Specifications Safety IEC 60950 1991 A1 A2 A3 A4 EN60950 1992 A1 A2 A3 A4 A11 IEC 60825 1 1993 A1 EN 60825 1 A11 Class 1 Laser LED Product GB4943 1995 EMC CISPR 22 1993 A1 A2 EN 55022 1994 A1 A2 Class B EN 61000 3 2 1995 A14 EN 61000 3 3 1995 EN 55024 1998 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 3 GB9254 1998 AS NZS 3548 1995 A1 A2 Supplementary Information The product herewith complies with the requirements of the EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC and carries the CE Marking accordingly 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This product includes LAN Local Area Network options When the interface cable is attached to LAN connectors the product meets the requirements of EN55022 Class A in which case the following applies Warning This is a Class A product In a domestic environment this product may cause radio interference in which case
76. Supplies in the Other Links area on the left side of the window To visit any website you must have Internet access Event log This page shows a list of all printer events and errors Usage page This page shows a summary of the number of pages the printer has printed grouped by size and type Device Information This page also shows the printer network name address and model information To change these entries click Device Information on the Settings tab Control Panel Displays messages from the printers control panel for example Ready or PowerSave Settings tab This tab allows you to configure the printer from your computer The Settings tab can be password protected If this printer is networked always consult with the printer administrator before changing settings on this tab The Settings tab contains the following pages Configure Device Configure all printer settings from this page This page contains the traditional menus found on printers using a control panel display These menus include Information Paper Handling Configure Device and Diagnostics Alerts Network only Set up to receive e mail alerts for various printer and supplies events E mail Network only Used in conjunction with the Alerts page to set up incoming and outgoing e mail as well as to set e mail alerts Security Set a password that must be entered to gain access to the Settings and Networking tabs Enable and disable certain features of
77. This takes you to the printer status page See Using the embedded Web server 2 On the left side of the screen click Supplies Status This takes you to the supplies status page which provides print cartridge information Managing the print cartridge 103 Note Using printer Status and Alerts for directly connected printers Three things are required to use this feature e The Printer Status and Alerts software must be installed on your computer use the custom installation option to install this software e The printer must be directly connected to your computer by parallel connection See Parallel configuration e You must have access to the World Wide Web 1 Open the Printer Status and Alerts in one of two ways Double click the Printer Status and Alerts tray icon which is near the clock in the Tray Manager or on the Start menu point to Programs point to Printer Status and Alerts and click Printer Status and Alerts 2 On the left side of the status window click the Printer icon from which you wish to obtain status 3 If available at the top of the status window click the Supplies link Otherwise you can also scroll down to Supplies Status If you want to order supplies click Order Supplies This opens a browser that produces a URL from which to purchase supplies Select the supplies you wish to order and follow the directions accordingly Using HP Web Jetadmin In HP Web Jetadmin select the printer device
78. To access the embedded Web server using a network connection In a supported Web browser on your computer type the IP address for the printer To find the IP address print a configuration page For more information about printing a configuration page see Printer information pages Note Once you open the URL you can bookmark it so that you can return to it quickly in the future 1 The embedded Web server has three tabs that contain settings and information about the printer the Information tab the Settings tab and the Network tab Click the tab that you want to view 2 See the following sections for more information about each tab See Using Printer Status and Alerts section to access the embedded web server with a direct connection 90 Chapter 5 Managing the printer ENWW ENWW Information tab The Information pages group consists of the following pages Device Status This page displays the printer status and shows the life remaining of HP supplies with O percent representing that a supply is empty The page also shows the type and size of print paper set for each tray To change the default settings click Change Settings Configuration page This page shows the information found on the printer Configuration page Supplies Status This page shows the life remaining of HP supplies with O percent representing that a supply is empty This page also provides supplies part numbers To order new supplies click Order
79. US appears on the display until the printer finishes printing the supplies status page The printer returns to the Ready state after printing the supplies status page If you are using non HP supplies the supplies status page will not show the remaining life for those supplies For more information see Non HP print cartridges Usage page The usage page lists a page count for each size of paper that has passed through the printer This page count includes the number of pages that were printed on one side the number that were printed on two sides duplexed and totals of the two printing methods for each paper size It also lists the average percentage of page coverage for each color 1 Press v to enter the MENUS 2 Press to highlight INFORMATION 3 Press v to select INFORMATION 4 Press to highlight PRINT USAGE PAGE 5 Press v to select PRINT USAGE PAGE The message PRINTING USAGE PAGE appears on the display until the printer finishes printing the usage page The printer returns to the Ready state after printing the usage page Printer information pages 87 Demo A demo page is a color photograph that demonstrates print quality 1 Press v to enter the MENUS 2 Press to highlight INFORMATION 3 Press v to select INFORMATION 4 Press to highlight PRINT DEMO 5 Press v to select PRINT DEMO The message PRINTING DEMO appears on the display until the printer finishes printing the demo page The printer r
80. VE JOB is highlighted 3 Press v to select RETRIEVE JOB 4 Press to highlight your USER NAME Job retention features 79 5 Press v to select your USER NAME 6 Press to highlight a JOB NAME 7 Press v to select the JOB NAME 8 PRINT is highlighted 9 Press v to select PRINT 10 Press a and to select the number of copies 11 Press v to print the job Deleting stored jobs When you send a stored job the printer overwrites any previous jobs with the same user and job name If there is not a job already stored under the same user and job name and the printer needs additional space the printer may delete other stored jobs starting with the oldest The default number of jobs that can be stored is 32 You can change the number of jobs that can be stored from the control panel For more information about setting the job storage limit see System setup menu If the printer is turned off all stored jobs are deleted A job can also be deleted from the control panel from the embedded Web server or from HP Web Jetadmin To delete a job from the control panel use the following procedure 1 Press v to enter MENUS RETRIEVE JOB is highlighted Press v to select RETRIEVE JOB Press to highlight your USER NAME Press v to select your USER NAME Press to highlight a JOB NAME Press v to select the JOB NAME Press to highlight DELETE Press v to select DELETE 0 Press v to delete the job 2 0 ON OH FPF WON P
81. WW An incorrect cartridge is installed in a slot and the cover is closed The wrong PIN was entered At least one supply item is incorrectly positioned in the printer and another supply item is missing incorrectly placed out or low This message is displayed when the printer is turned on as soon as the individual tasks begin intialization This message is displayed when the printer is turned on to show that permanent storage is being made ready for use Tray X must be inserted or closed before the current job can be printed The cartridge is either not installed or not correctly installed in the printer The fuser is either not installed or not correctly installed in the printer 1 Press for help 2 Press a and to step through the instructions 3 To exit help press Re enter PIN correctly After three incorrect PIN entries the printer will return to Ready Press v and then press for help Follow the instructions on the display to locate and replace the incorrect supply Press and to step through the instructions To exit help press No action necessary No action necessary Press for detailed information Press a and to step through instructions To exit help press Press for help Follow the instructions on the display to locate and install the missing or incorrectly installed cartridge Press a and to step through the instructions To exit help
82. a a a e aaa aea aaa aa 96 SROB ainen a N Na n dd 96 Printing in four colors GMY K h eiossiiisiinin aiina AAAA AAAA 97 MaAMAGING Colo o E E deoesnes 98 Print in Grayscale aesisenniiariini oranie ia aE AEAEE AAE EEA EE R 98 Automatic or manual color adjustment eesseseeeseeeeeserrsssrrtstrrsttttnntttnrnnstnnnnntn nunten neat 98 Matching CONUS 2c ceceaeecaees veagecacccduaet densssh f cicavadeeandevuabtaasessehd cee AE EEK a a E Ea 100 PANTONE color Matige anaE EEEE 100 v vi Swatch book Color mateng sssaaa ENAA ENAA 100 7 Maintenance Managing the print CartridQe eeececeeeeeeeeeeette eee ee enne ee ee taeeeee tates eesaeeeeeeaeeeseeeaeeeeeeneeeeeaas 102 FIP print CartridQ S ci c ceiadieetetdeievscnediaeeiitediaeiesidateesieiaddaven duabid ected 102 Non HP print CartridQes cece eee en ties serene eee retinas eee teeeeeesiieeeeeeeniieeeeeesiaeeeeere 102 Print cartridge authentication cece eeeeeeeeeeeeeeeeeeeeeeeeaeeeeeaaeeeeeaeeeeeneeeeenieeeeseaas 102 HP fraud Notline cececcccececeeceeeeeeeeeeeeeececcceeeeeeeeeeeeeeeeeseescnaesaeseseeeeeetteetstsssseteeteeeeeee LOZ Printcartridge StOrage ccici ccecstiaiet a aidieen Histo ledeees ieee ialaceeesiiieeest daceeesialdeestandecens dase 102 Print cartridge life EXPECtANCY ee eeeeeeteeeeene eee eeneeeeeeeaeeeeeeaeeeeeeeaaeeeseeaeeeeeeenaeeeeneaaes 103 Checking the print cartridge lif i 0 cccc ceceeeetecsaacceeesdanateeeesanaaeeeeesaaeece
83. aae aaa iaa 13 Print media SpeCifiCAtiONS ecceeeeccececeeeeeeeeeeeeaeceeeeeeesecaeaeceeeesececaeaeeeeeeeseceecciaeeeeeeeeetenaees 15 Supported paper weights and SIZES ccccceeeeeeeeecaeeeeeeeeeeecaecaeeeeeeeeseeaaeaeeseeeeeeeennaees 15 2 Control panel Control panel OVENVICW sissaieceveiietivaads cesaalieavadsaedeadewacusaduseseadaceaeabacunasaacdetteudeanddactesescguataacbereannass 20 DIS PN AY I E A T IE I T T A A T 20 Accessing the control panel from a COMPUIEM cccceeeeeeeeeceeeeeeeeeeseceeeaecaeeeeeeeeesenaeeas 21 Control panel DUTONS saien aa iaai aa ai aaa aaa aiaa aaa iaia 22 Interpreting control panel indicator lightS sssssseeesssiressrrrsesrnesttrrssttnnssttnnntttnnnsntensstennsteenne 23 Controli panel MONUS iccccvecsnaccetshccaciccandecadeveantnncecdert aaia ia aaia a aaia aaia aa aaa E aiaia 24 Getting started DasiCS ecnin aa a A A Aa 24 Mepu Morale oskun T N N 25 TO ACCESS the monUS osuin naa NAAR Aa NANE AREN 25 Retrieve job menu for printers with a hard diSk ecceeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaeeees 25 INFOrMAtION Men saina a A ANA A a 25 Paper handling Men sii siectttsseereents dices eana na a ily eee 26 Configure MEVICS MOMU siiiiscansiddeetetdeceeeneelesetleiend TEA EANAN RAE 26 DIAGNOSES meni rense E cewe yada ea ansacelea tas saasuisedeenaaiiaesedacaee eagles 27 Retrieve job menu for printers with a hard disSk ccc eeeeee erences ee eeneeeeee
84. adiation Canadian DOC regulations Complies with Canadian EMC Class B requirements Conforme a la classe B des normes canadiennes de compatibilit lectromagn tiques CEM EMI statement Korea APSA SHU Be 7l ol ople HASSLE AAS ses PEN SAAS OAS SE GE AAA APS aSU VCCI statement Japan COs Fale See Sa Flies VCCI OEE ICES DS AB TRACI CORB KC EAI OC E AMELTHETH ORNS VA OTILE Va V SSRI TEL T Enac aeee g Oe MHV TT WY BRORS Chit TEL LRU BOEL T FAL Appendix E Regulatory information ENWW ENWW Laser Statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP Color LaserJet 5500 5500n 5500dn 5500dtn 5500hdn laserkirjoitin on k ytt j n kannalta turvallinen luokan 1 laserlaite Normaalissa k yt ss kirjoittimen suojakotelointi est lasers teen p syn laitteen ulkopuolelle Laitteen turvallisuusluokka on m ritetty standardin EN 60825 1 1994 mukaisesti VAROITUS Laitteen k ytt minen muulla kuin k ytt ohjeessa mainitulla tavalla saattaa altistaa k ytt j n turvallisuusluokan 1 ylitt v lle n kym tt m lle lasers teilylle VARNING Om apparaten anv nds p annat s tt n i bruksanvisning specificerats kan anv ndaren uts ttas f r osynlig laserstr lning som verskrider gr nsen f r laserklass 1 HUOLTO HP Color LaserJet 5500 5500n 5500dn 5500dtn 5500hdn kirjoittimen sis ll ei ole k ytt j n huollettavissa olevia kohteita Laitteen
85. ain features such as remaining toner volume data may not be available If the non HP print cartridge was sold to you as a genuine HP product see HP fraud hotline Print cartridge authentication The HP Color LaserJet 5500 series printer automatically authenticates the print cartridges when the cartridges are inserted into the printer During authentication the printer will let you know whether a cartridge is a genuine HP print cartridge If the printer control panel message states that this is not a genuine HP print cartridge and you believe you purchased an HP print cartridge see HP fraud hotline HP fraud hotline Call the HP fraud hotline 1 877 219 3183 toll free in North America when you install an HP print cartridge and the printer message says the cartridge is non HP HP will help determine if the product is genuine and take steps to resolve the problem Your print cartridge might not be a genuine HP print cartridge if you notice the following e You are experiencing a high number of problems with the print cartridge e The cartridge does not look like it usually does for example the orange pull tab is missing or the packaging differs from HP packaging Print cartridge storage Do not remove the print cartridge from its package until you are ready to use it To prevent damage to the print cartridge do not expose it to light for more than a few minutes 102 Chapter 7 Maintenance ENWW ENWW Print cartridge
86. and flush with the paper guides Insert the trays into the printer Make sure all trays are completely closed 160 Chapter 8 Problemsolving ENWW Jam in duplex path 1 Using the side handles open the top cover gt SSSR ES ADAH N 7 Note If the paper tears make sure that all paper fragments are removed from the paper path before resuming printing 3 Grasp the front cover and pull down SS 2 F r SS SRR g Vall j ENWW Clearing paper jams 161 4 Grasp the paper by both corners and pull up SS a gt 1S SNR 7 WS la 5 Ifthe paper cannot be accessed from this location grasp the green handles on the transfer unit and pull down gt WRN lt 7 Ter bf a _ P 162 Chapter 8 Problemsolving ENWW 7 Close the transfer unit and front cover 8 ENWW Clearing paper jams 163 Paper handling problems The following table lists common paper handling problems and suggested solutions for resolving them Use only paper that meets the specifications outlined in the HP LaserJet Printer Family Print Media Guide For ordering information see Supplies and accessories For paper specifications for this printer see Supported paper weights and sizes Paper handling problems Printer feeds multiple sheets The input tray is overfilled Remove excess paper from the input tray The paper exceeds the Open the input tray and verify maximum sta
87. anguage and jam recovery See Changing printer control panel configuration settings for more information 32 Chapter 2 Control panel ENWW ENWW C JOB STORAGE LIMIT JOB HELD TIMEOUT COLOR MONO MIX TRAY BEHAVIOR POWERSAVE TIME PERSONALITY OFF 1 HOUR 4 HOURS 1 DAY 1 WEEK AUTO MOSTLY COLOR PAGES MOSTLY BLACK PAGES USE REQUESTED TRAY MANUALLY FEED PROMPT 1 MINUTE 15 MINUTES 30 MINUTES 1 HOUR 2 HOURS 4 HOURS Sets the limit for the maximum number of jobs stored on the hard disk at the printer See Job storage limit for more information Sets the period of time that the system keeps files in job storage before deleting them from the queue for printers with a hard disk See Job held timeout for more information AUTO will reset the printer to the factory default setting MOSTLY COLOR PAGES will exhibit the NEVER SWITCH behavior to maximize performance MOSTLY BLACK PAGES will exhibit the LOOK AHEAD FIRST behavior to improve cost per page as possible while minimizing impact to performance Allows you to specify settings for the tray selection behavior This setting allows you to configure the trays to behave like trays in some previous HP printers See Tray behavior options use requested tray and manually feed for more information Reduces power consumption when the printer has been inactive for an extended period See PowerSave Time for more information
88. ating system Click Start Settings Printers and then right click the printer icon and click Properties Click Start Control Panel and then select the Printers folder Right click the printer icon and click Properties Click Start Settings Printers and then right click the printer icon and click Document Defaults Click Start Settings Printers and then right click the printer icon and click Printing Preferences To avoid affecting print jobs of other users make printer setup changes through the software application or the printer driver whenever possible Printer setup changes made through the control panel become default settings for subsequent jobs Changes made through an application or the printer driver affect only that specific job Controlling print jobs 59 Selecting print paper You can use many types of paper and other print media with this printer This section provides guidelines and specifications for selecting and using different print media Before purchasing any paper or specialized forms in quantity verify that your paper supplier obtains and understands the print media requirements specified in the HP LaserJet Printer Family Print Media Guide See Supplies and accessories for HP LaserJet Printer Family Print Media Guide ordering information To download a copy of the HP LaserJet Printer Family Print Media Guide go to http www hp com support lj5500 and select Manuals It is possible that paper could m
89. ation Labels For printing labels set the tray s media type to LABELS in the printer control panel See Configuring input trays When printing labels use the following guidelines e Verify that the labels adhesive material can tolerate temperatures of 190 C 374 F for 0 1 second e Verify that there is no exposed adhesive material between the labels Exposed areas can cause labels to peel off during printing which can cause printer jams Exposed adhesive can also cause damage to printer components e Do not re feed a sheet of labels e Verify that labels lie flat e Do not use labels that are wrinkled bubbled or otherwise damaged Heavy paper e Any of the trays will print most heavy media that does not excede 163 g m 47 Ib bond e For optimum results when printing on heavy paper use the printer control panel to set the media type for the tray to HEAVY 106 g m to 163 g m e Use card stock only in Tray 1 163 g m to 200 g m e In either the software application or the driver select HEAVY or CARDSTOCK as the media type or print from a tray that is configured for heavy paper e Because this setting affects all print jobs it is important to return the printer back to its original settings once the job has printed See Configuring input trays In general do not use paper that is heavier than the media specification recommended for this printer Doing so can cause misfeeds paper jams reduced print
90. ays 3 and 4 and stand Electrical specifications tem 110 volt models 220 volt models Power supply 100 to 127 V 10 220 to 240 V 10 50 to 60 Hz 2 Hz 50 to 60 Hz 2 Hz Power consumption typical During printing 592 W average 562 W average During standby 54 W average 51 W average Power Save mode 48 W average 44 W average Off mode 0 W average 0 15 W average Heat output Idle 181 BTU hr 174 BTU hr Minimum recommended circuit 10 1A 5A capacity Power requirements are based on the region where the printer is sold Do not convert operating voltages This may damage the printer and void the product warranty These values are subject to change See hittp www hp com support j5500 for current information PowerSave default activation is 30 minutes 203 Note Operating environment specifications Environment Allowed Temperature 15 to 27 C 59 to 81 F Humidity 10 to 70 RH Acoustic emissions Activity level Operator lt 1m Bystander 1m Active LpAm56 dB A LpAm49 dB A LwAd6 5 Bels A LpAm35 GB A LpAm33 dB A LwAd4 9 Bels A inaudible inaudible inaudible Powersave LpAmN A GB A LpAmN A GB A LWAdN A Bels A These values are subject to change See http www hp com support j5500 for current information 204 Appendix D Printer specifications ENWW Regulatory information FCC regulations Note ENWW This equipment has been tested a
91. b salvar sieve elec eden O ONAE 88 File CIRO GLORY xis dit aectasivetnasdsanes tiacvacnadsstatedat AS 88 PCL OF PSTOnt ibt oco ced dct enlaces ot teleceeet Miacee Menieds A ident 88 EVOMtNOG oa otnvicteacausedta sceksuviedgegetprines ceteluse addigsuusiecs detpratesgendesadece a A 88 Print quality troubleshooting PAGES cccceeeeeeeeeeeeeeeeeeeeeeeeteeeeeeeteeeeeeeeeeeaeeeteeaeeeeeeeaaees 89 Using the embedded Web Servet ccscscccaceesestcnceesesecnaeeeeseceeeeuedenaeseeecenensedaceceensneeteneuecnaaenesaes 90 To access the embedded Web server using a network CONNECTION eeeeeeeee eres 90 MPOFMAT OM TaD sins cadens econ epekeatt ecko cetpeescl eneied pies tebsipeestayenatt ebentieevatimereteentiaageedindede 91 MGUINGS TAD E A EOE E E E E AA 91 Networking CAD sesia a E ae devastc onset aesdeinngiavis quaviad aactet cedeses 92 Other WINKS eeina iaa ete Ms nal dda ae de cet 92 Using Printer Status and Alemts 0ic eissuedsiiigensctprectitenssaidicssiedutueapraanenarpdinataaantiarendeds 93 To choose which status MESSAGES APPEAN ccccececeeeecennaeceeeeeeeeeeeeeeaeceeeeesesensncaeeeeess 93 To view status messages and information sseeessssesssrresseerneennastennananannaaeennadnannaateennaana 94 6 Color USNC oean E T 96 HP Image RET Z400 aieiai EE EE EENAA EETA OE EANA A A A 96 Paper SCISCUON wi scacessnnnseadccdsrancncedesncoaudstans danevecans analadunnwasaiddcaeereitedensaeaadens aeiiae 96 COlOF OPUOMS siini iaa
92. ce it on a flat surface Remove any partially fed paper ENWW Clearing paper jams 145 8 Inspect the paper path above to ensure that it is clear To remove any partially fed paper grasp the paper by both corners and pull down v v Note If the paper tears make sure that all paper fragments are removed from the paper path before resuming printing 9 Check to make sure the paper is located correctly and flush with the paper guides 146 Chapter 8 Problemsolving ENWW 10 Insert the tray into the printer Make sure all trays are completely closed ENWW Clearing paper jams 147 Jam in Tray 3 or Tray 4 1 Using the side handles open the top cover SSS Du SRNR ae anat PD NTU NNS KRENN O CAUTION Do not place anything on the transfer unit while it is open If the transfer unit is damaged print quality problems may result 148 Chapter 8 Problemsolving ENWW 4 Grasp the paper by both corners and pull up 5 Inspect the paper path to ensure that it is clear Note If the paper tears make sure that all paper fragments are removed from the paper path before resuming printing 6 Close the transfer unit and front cover ENWW Clearing paper jams 149 7 Pull out optional Tray 3 and Tray 4 if applicable and place them on a flat surface 9 Inspect the above paper path to ensure that it is clear Note If the paper tears make sure that all paper fragments ar
93. ces NDS as well as bindery modes For more information see the HP Jetdirect Print Server Administrator s Guide Chapter 3 I O Configuration ENWW ENWW For Windows 95 98 Me NT 4 0 2000 and XP systems use the printer installation utility for printer setup on a NetWare network Windows and Windows NT networks For Windows 95 98 Me NT 4 0 2000 and XP systems use your printer installation utility for printer setup on a Microsoft Windows network The utility supports printer setup for either peer to peer or client server network operation AppleTalk networks Use the HP LaserJet Utility to set up the printer on an EtherTalk or LocalTalk network For more information refer to the HP Jetdirect Print Server Administrator s Guide included with printers equipped with the HP Jetdirect print server UNIX Linux networks Use the HP Jetdirect printer installer for UNIX utility to set up the printer on HP UX or Sun Solaris networks For setup and management on UNIX or Linux networks use HP Web Jetadmin To obtain HP software for UNIX Linux networks visit HP Customer Care online at http www hp com support net_printing For other installation options supported by the HP Jetdirect print server see the HP Jetdirect Print Server Administrator s Guide included with printers equipped with the HP Jetdirect print server Enhanced I O EIO configuration 55 56 Chapter 3 I O Configuration ENWW ENWW Printing tasks This chapter de
94. ck height indicator that the paper stack is below mark in the input tray Trays 2 the maximum stack height 3 and 4 indicator mark Paper is sticking together Remove paper flex it rotate it 180 degrees or flip it over and then reload it into the tray Note Do not fan paper Fanning can create static electricity which can cause paper to stick together Paper does not meet the Use only paper that meets HP specifications for this printer paper specifications for this printer See Supported paper weights and sizes Glossy paper is being used ina_ Use another type of paper high humidity environment 164 Chapter 8 Problemsolving ENWW Printer feeds incorrect page The correct size paper is not Load the correct size paper in size loaded in the input tray the input tray The correct size paper is not Confirm that the settings in the selected in the software application and printer driver application or printer driver are appropriate since the application settings override the printer driver and control panel settings and the printer driver settings override the control panel settings The correct size paper for From the control panel select Tray 1 is not selected in the the correct size paper for printer control panel Tray 1 The paper size is not configured Print a configuration page or correctly for the input tray use the control panel to determine the paper size for which the tray is configured
95. correct paper Press and to step through the instructions To exit help press The printer is executing a Component No action necessary Test and the component selected is MP Tray Feed Solenoid Control panel messages 121 Control panel message Moving tray feed clutch To exit press Cancel Job key No job to cancel NON HP CARTRIDGE DETECTED NON HP CARTRIDGE IN USE alternates with Ready For menus press v ORDER lt COLOR gt CARTRIDGE alternates with To continue press v 122 Chapter 8 Problemsolving The printer is executing a Component Test and the component selected is Tray Feed Clutch The Cancel Jos button was pressed but there is no active job or buffered data to cancel This message is displayed for approximately two seconds before the printer is returned to the Ready state A new cartridge has been installed that is not made by HP This message is displayed until an HP cartridge is installed or Cancet Jos is pressed The printer has detected that a non HP print cartridge is currently installed The identified print cartridge is nearing the end of its useful life and the SUPPLIES LOW setting in SYSTEM SETUP is set to STOP Override by pressing v No action necessary No action necessary If you believe you purchased an HP cartridge please call the HP fraud hotline at 1 877 219 3183 Any printer repair required as a result of using non HP cartridges is not covered unde
96. d Press for help Follow the instructions on the display to locate and replace the identified supply Press and to step through the instructions 5 To exit help press Supplies ordering information is also available from the embedded Web server See Using the embedded Web server for more information Press for help Follow the instructions on the display to locate and install the transfer kit Answer Yes to the question Is this a new transfer kit Press and to step through the instructions 5 To exit help press Supplies ordering information is also available from the embedded Web server See Using the embedded Web server for more information No action necessary Attempt upgrade again You may need to use the parallel port to send the upgrade file ENWW Control panel message Resetting factory settings Resetting kit count Restoring last saved state Rotating lt color gt cartridge motor To exit press Cancel Job key Rotating alienation motor To exit press Cancel Job key Rotating belt drive To exit press Cancel Job key Rotating fuser motor To exit press Cancel Job key Rotating transfer motors To exit press Cancel Job key Rotating lt color gt Laser To exit press Cancel Job key Saving current state Setting saved Test terminated ENWW The printer is restoring factory settings YES was selected in the Reset Supplies
97. d Font DIMM dialog box browse to the location of the font file select the font file and click OK In the Configure Font DIMMsdialog box select the installed DIMM 8 Click OK 9 Print a configuration page See Configuration page Oo et oe Sy N Checking DIMM installation Check that the DIMMS are installed correctly and working To check DIMM installation 1 Turn the printer on Check that the Ready light is on after the printer has gone through the startup sequence If an error message appears a DIMM may have been incorrectly installed 2 Print a configuration page See Configuration page 3 Check the Installed Personalities and Options section on the configuration page and compare it with the configuration page printed before the DIMM installation 4 Ifthe amount of recognized memory has not increased The DIMM may not be installed correctly Repeat the installation procedure The DIMM may be defective Try a new DIMM 188 Appendix A Working with memory and print server cards ENWW Installing an HP Jetdirect print server card You can install an HP Jetdirect print server card in the base model printer which comes with an open EIO slot To install an HP Jetdirect print server card 1 Turn the printer off Soe o SSS aw 2 Disconnect all power and interface cables ENWW Installing an HP Jetdirect print server card 189 3 Locate an empty EIO slot Loosen and re
98. d and displays an option to re enable AppleTalk 13 Press the Pause Resume button to return to the Ready state To disable DLC LLC 1 Press v to enter the MENUS 2 Press to highlight CONFIGURE DEVICE 3 Press v to select CONFIGURE DEVICE Press to highlight IO Press v to select I O Press to highlight EIO X where X 1 2 or 3 Press v to select ElO X Press to highlight DCL LLC 9 Press v to select DCL LLC 10 Press w to select ENABLE 11 Press to highlight OFF 12 Press v to select OFF The control panel displays a message that the setting has been saved and displays an option to re enable DLC LLC o Noe 13 Press the Pause Resume button to return to the Ready state 52 Chapter 3 I O Configuration ENWW Parallel configuration Note Note ENWW The HP Color LaserJet 5500 printer supports network and parallel connections at the same time A parallel connection is made by connecting the printer to the computer using a bidirectional parallel cable IEEE 1284 compliant with a c connector plugged into the printer s parallel port The cable can be a maximum of 10 meters 30 feet long When used to describe a parallel interface the term bidirectional indicates that the printer is able to both receive data from the computer and send data to the computer through the parallel port nee Parallel port connection 1 c connector 2 parallel port To use the enhanced capabilities of
99. d for use in this printer Hewlett Packard recommends using HP Color LaserJet Transparencies with this printer HP products are designed to work together for optimum printing results In either the software application or the driver select TRANSPARENCY as the media type or print from a tray that is configured for transparencies Transparencies not designed for LaserJet printing will melt in the printer causing damage to the printer Glossy paper In either the software application or the driver select Glossy as the media type or print from a tray that is configured for glossy paper Select Glossy for media weights up to 105 g m 28 Ib bond Select Heavy glossy for media weights of 105 g m 28 Ib bond and heavier Use the control panel to set the media type to GLOSSY for the input tray being used Because this affects all print jobs it is important to return the printer to its original settings once the job has printed See Configuring input trays for more information Hewlett Packard recommends using HP Color LaserJet Soft Gloss paper with this printer HP products are designed to work together for optimum printing results If HP Color LaserJet Soft Gloss paper is not used with this printer print quality may be compromised Colored paper Colored paper should be of the same high quality as white xerographic paper Pigments used must be able to withstand the printer s fusing temperature of 190 C 374 F for 0 1 secon
100. d without deterioration Do not use paper with a colored coating that was added after the paper was produced The printer creates colors by printing patterns of dots overlaying and varying their spacing to produce various colors Varying the shade or color of the paper will affect the shades of the printed colors Envelopes Envelopes can be printed only from Tray 1 Set the tray s media size to the specific envelope size See Printing envelopes from Tray 1 Printing on special media 73 Note Note CAUTION Adhering to the following guidelines will help ensure proper printing on envelopes and help prevent printer jams e Do not load more than 20 envelopes into Tray 1 e The weight rating of envelopes should not exceed 105 g m 28 Ib bond e Envelopes should be flat e Do not use envelopes with windows or clasps e Envelopes must not be wrinkled nicked or otherwise damaged e Envelopes with peel off adhesive strips must use adhesives that can withstand the heat and pressures of the printer s fusing process e Envelopes should be loaded face down with the top of the envelope to the left and the short edge feeding into the printer first In high humidity environments envelopes should be printed long edge first to prevent them from sealing during printing For long edge printing envelopes should be loaded long edge first face down See Printing envelopes from Tray 1 to change the printer driver s envelope orient
101. e IP address for the printer To find the IP address print a configuration page For more information about printing a configuration page see Printer information pages Features The HP embedded Web server allows you to view printer and network card status and manage printing functions from your PC With the HP embedded Web server you can do the following e view printer status information e determine the remaining life on all supplies and order new ones e view and change tray configurations e view and change the printer control panel menu configuration e view and print internal pages e receive notification of printer and supplies events e add or customize links to other Web sites e select the language in which to display the embedded Web server pages Printer software 13 e view and change network configuration e view support content that is printer specific and specific to the printer s current state For a complete explanation of the features and functionality of the embedded Web server see Using the embedded Web server Other components and utilities Several software applications are available for Windows and Macintosh OS users as well as for network administrators These programs are summarized below Software installer PostScript Printer HP Web Jetadmin a automates the printing Description files PPDs browser based system system installation for use with the Apple management tool See PostScript
102. e removed from the paper path before resuming printing 150 Chapter 8 Problemsolving ENWW 10 Check Tray 3 and Tray 4 to make sure the paper is located correctly and flush with the paper guides 11 Insert the trays into the printer 12 Pull out Tray 2 and place it on a flat surface SL SSR _ N RRRS A IW lt j R pa VY 13 Remove any partially fed paper gt SER AUA a V7 Hie N ae A Irr aes mY a urr SEF X d gt ENWW Clearing paper jams 151 14 Inspect the above paper path to ensure that it is clear Note If the paper tears make sure that all paper fragments are removed from the paper path before resuming printing 15 Check the slot at the front of Tray 2 and make sure the paper is loaded correctly and flush with the paper guides 152 Chapter 8 Problemsolving ENWW Jams in the top cover Jams in the top cover occur in the areas indicated below Use the procedures in this section to clear jams in these areas Jammed paper Crumpled paper in the fuser Paper wrapped around the fuser
103. ect RETRIEVE JOB Press to highlight your USER NAME Press v to select your USER NAME Press to highlight a JOB NAME Press v to select the JOB NAME Press to highlight DELETE Press v to select DELETE Press a or w to select the first digit of the PIN 11 12 13 14 Press v to select the digit The number changes to an asterisk Repeat steps 10 and 11 for the remaining three digits of the PIN Press v when finished entering PIN Press v to delete the job Job retention features 81 Printing with the optional HP Fast InfraRed Receiver The optional HP Fast InfraRed Receiver FIR enables wireless printing from any IRDA compliant portable device such as a laptop computer to the printer The printing connection is maintained by positioning the sending infrared port within operating range The connection is permanently broken if the sending port is moved out of operation range or if anything passing between the ports blocks transmission for more than 40 seconds This block could be a hand paper or even direct sunlight Note For more information see the user guide that came with the optional HP FIR If your operating system does not have infrared software installed contact your computer manufacturer for drivers and installation instructions Setting up to print with Windows 95 98 2000 NT Me and XP Before launching the InfraRed Driver complete the following steps 1 Click Start click Settings and then click
104. ed The printer is generating the supplies status page The printer will return to the online Ready state when the page is completed The printer is generating the usage page The printer will return to the online Ready state when the page is completed This message precedes all other processing tasks or appears when the printer receives non printable data Paper temporarily comes into the output bin while printing a duplex job The printer is currently processing a job but is not yet picking pages When paper motion begins this message will be replaced by a message that indicates which tray the job is being printed from The printer is currently processing or printing collated copies The message indicates that copy X of Y total copies is currently being processed The printer is actively processing a job from the designated tray The printer is online and ready for data No status or device attendance messages are pending at the display The printer is online and ready for data No status or device attendance messages are pending at the display A firmware upgrade is in progress Follow the instructions on the printed pages Follow the instructions on the printed pages No action necessary No action necessary No action necessary Do not grab paper as it temporarily comes into the output bin The message will disappear when the job is finished No action necessary No action necessary No ac
105. ed reached the end of their useful for messages prompting you to life replace supplies or print a supplies status page to verify the remaining life of the supplies See Replacing supplies for more information Paper was not stored correctly Replace the print paper Paper should be stored in the original packaging in a controlled environment If the printer still continues to jam contact HP Customer Support or your authorized HP service provider For more information see http www hp com support j5500 ENWW Common causes of paper jams 143 Clearing paper jams Each section below corresponds with a jam message that might appear on the control panel Use these procedures to clear the jam Jam in Tray 1 or Tray 2 1 Using the side handles open the top cover WwW R SAANA L CAUTION Do not place anything on the transfer unit while it is open If the transfer unit is damaged print quality problems may result 144 Chapter 8 Problemsolving ENWW 4 Grasp the paper by both corners and pull up ee 5 Inspect the paper path to ensure that it is clear Note If the paper tears make sure that all paper fragments are removed from the paper path before resuming printing 6 Close the transfer unit and front cover Note It is a good idea to inspect the input trays when clearing jams However opening and closing input trays has no effect on clearing jam messages 7 Pull out Tray 2 and pla
106. eeeeeeececeaecaeeeeeeeeeeeeeseccsacaeseeeeseeeneettetseeas 180 Print quality troubleshooting oain a EAEE 181 Print quality problems associated with PADpel ccccccecceeeeeeeeeeeeneecaeeeeeeeeeeeseeteneenaaeas 181 Overhead transparency defectSs eesssesesrresesrressenneseennnnanannaaeennadnannaaattnnaanannaaeennaannanna 181 Print quality problems associated with the environMent cccccceeecceeeeeeeeeeteeeeees 182 Print quality problems associated With JAMS cccceeeeceeeeeeeeeeeeeeeeeeeeeeeeseeeeeeeseeaaaees 182 Print quality problems associated with maintenance ceeeeeeeeeeeceeeeeeeeeeeeeetteeteees 182 Print quality troubleshooting PAGeS ccceceeceeeeeeeeeeeeeeeeeeeeeeeeeeeteneaeeeseeeaeeeseeeaeeeeenaeeees 182 ENWW ENWW Appendix A Working with memory and print server cards PPINTGM MEMORY E A A O T E O A T 183 Printing a configuration page enececcsssniornerarii arin E 183 Installing memory and font DIMMS eessssesesserrssesrresseerrssttrrssttnrrsstenrnntennnsttnnnnsttnnnntennnnenn 184 To install memory and font DIMMS asseeeeseesssreseereesrrnsserresrnnaaeenneennnastannennanaanannennnnaannna 184 SECLE E E E E E A 187 Enabling the language font DIMM assssseccssicssrisserreerirussseerddrrnnssiianeannnnastanadddianndaiaaaaa 188 Checking DIMM installation 0 ccccceccceeeeeeeeeeeecee eee eeceeeeeeeseneaeeeeeteneaeeeesenaeeeeseeenaeeees 188 Installing an HP J
107. eesaaaatceevsanaaceeees 103 Changing print CartridQes eee ccceeeeeee eee eenee eee eeeae eee eeeeaaeeeeeeeeaaeeeeeeeaaeeeeeeeaaeeeseeesaneeeeneaas 104 To change the print Cartrid Qe cc cccccccceecssnaceceeessaceces susnccecnsndeceerenscceeensncdceensteceeeettiee 105 Replacing SUPDIICS ccccceececceeeeeeeeeeeeeecncaeceeeeeeeeeeeeseeceaaeaaeeeeeeeeeeeeeeeesecacicecaeeeteeeeeetiaas 108 Locating SUppl S sranani a a ited eerie di eae aee OS Supply replacement Quidelines ccccececeeeeeeeeeeceeceeeeeeeeeceeeaaeceeeeeeeeseseneceneeaeeeeeenee 108 Making room around the printer for replacing SUPDIiCS ecceeeeeeeeeeeeeeeeeeeeeeteees 109 Approximate replacement intervals for SUPPIi S ceceeseeeeeceeceeeeeeeeeeeeeeeetsteneeeaeeees 109 Configuring e mail alele escra tide diene eva EEEE 110 Periodic cleanihig carii atiriri iainta adani ni aaia i When to clean the OHT S NSOl ccccccceceeseceeceeeeeeeeceeaaeeeeeeeeeeeeeceaeaeeeeeeeteeeensineeeeeess 111 To clean the OHT SCNSOD cccccceceeeeeeeeeceeceeeeeeeeeeenaeceeeeeeeeseseaaeaeeeeeeeeeesccaaeeeeeeeeettees 111 8 Problemsolving Basic troubleshooting Checklist cece cnet ee etcneee eee eneeee eee tneeeeeetaeeeeeetaeeeersnaeeeeeres 114 Factors affecting printer performance cccccceeeeeeeeeeeeceeeeeeeeeeeeecenaeeeeeeeeeeteteeesnnaeess 114 Control panel MESSAGES LY POS eccrine EE E E EEEE 115 DSlatUS MESSAG
108. eet all of the guidelines in this chapter and still not print satisfactorily This may be due to abnormal characteristics of the printing environment or to other variables over which Hewlett Packard has no control for example extremes in temperature and humidity Hewlett Packard recommends testing any paper before buying it in large quantities CAUTION Using paper that does not conform to the specifications listed here or in the print media guide can cause problems that require service This service is not covered by the Hewlett Packard warranty or service agreements Paper to avoid The HP Color LaserJet 5500 can handle many types of paper Use of paper outside the printer s specifications will cause a loss of print quality and increase the chance of paper jams occuring e Do not use paper that is too rough e Do not use paper with cutouts or perforations other than standard 3 hole punched paper e Do not use multipart forms e Do not use paper that has already been printed on or that has been fed through a photocopier e Do not use paper with a watermark if you are printing solid patterns Paper that may damage the printer In rare circumstances paper can damage the printer The following paper must be avoided to prevent possible damage e Do not use paper with staples attached e Do not use transparencies designed for Inkjet printers or other low temperature printers Use only transparencies that are specified for use with HP
109. en close the tray Otherwise change the manual feed prompt setting to UNLESS LOADED Using this setting the printer will prompt for manual feed unless paper is already in the tray Load paper in the requested tray or Change the setting from EXCLUSIVELY to FIRST in the Configuration Menu This will allow the printer to use the paper in other trays if no paper is loaded in the specified tray Set the tray switch to Custom or adjust the paper width and length guides to fit snugly against the paper stack For more information see Configuring input trays ENWW ENWW Paper does not feed from Trays 2 3 or 4 Manual feed or Tray 1 is selected in the software application The correct paper type for the input tray is not selected in the printer control panel Paper from a previous jam has not been completely removed Tray 3 or Tray 4 500 sheet paper feeder does not appear as an input tray option Tray 3 or Tray 4 is incorrectly installed The paper size is not configured correctly for the input tray The guides in the tray are not against the paper The custom standard switch in the tray is not in the correct position The USE REQUESTED TRAY setting in the printer control panel is set to EXCLUSIVELY and the requested tray is empty The printer will not use another tray Paper handling problems Load Tray 1 with paper or if the paper is loaded press v The correct size paper is
110. er This product is capable of using recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide This product is suitable for the use of recycled paper according to DIN 19309 Material restrictions This product does not contain batteries This product does not contain added mercury This product contains lead in solder For recycling information go to http www hp com go recycle contact your local authorities or go to the Electronics Industries Alliance website http www eiae org Material Safety Data Sheet MSDS Material Safety Data Sheets MSDS can be obtained by contacting the HP LaserJet Supplies website at http Awww hp com go msds For more information On HP environmental programs including e Product environmental profile sheet for this and many related HP products e HP s commitment to the environment e HP s environmental management system e HP s end of life product return and recycling program e Material Safety Data Sheets Environmental product stewardship program 207 See http www hp com go environment or http Awww hp com hpinfo community environment 208 Appendix E Regulatory information ENWW Declaration of Conformity Declaration of Conformity according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Hewlett Packard Company Manufacturer s Address 11311 Chinden Boulevard Boise Idaho 83714 1021 USA declares that the product
111. er driver is not Select the correct printer driver selected Unable to print all characters in The correct font is not selected Select the correct font a symbol set The correct symbol set is not Select the correct symbol set selected The selected character or Use a font that supports the symbol is not supported by the selected character or symbol software application Drifting text between printouts Your software application is not See the documentation for the resetting the printer to the top of software or the PCL PJL the page Technical Reference Package for specific information Erratic missing characters or The interface cable is of poor Try using a different higher interrupted printout quality quality IEEE compliant cable Parallel cables can be no longer than 10 meters 30 feet The interface cable is loose Disconnect and reconnect the interface cable The interface cable is damaged Try using a different interface or bad cable The power cable is loose Disconnect and reconnect the power cable You are attempting to print a From the printer control panel PCL job with the printer select the correct printer configured for PostScript personality and then resend the Emulation print job You are attempting to print a From the printer control panel PostScript job with the printer select the correct printer configured for PCL personality and then resend the print job 178 Chapter 8 Problem
112. er is supported for Windows 95 and later In order to use the embedded Web server with a direct connection you must choose the Custom installation option when you install the printer driver Select the option to load Printer Status and Alerts The proxy server is installed as part of the Printer Status and Alerts software When the printer is connected to the network the embedded Web server is automatically available You may access the embedded Web server from Windows 95 and later The embedded Web server allows you to view printer and network status and to manage printing functions from your computer instead of from the printer control panel Below are examples of what you can do using the embedded Web server e view printer control status information e set the type of paper loaded in each tray e determine the remaining life on all supplies and order new ones e view and change tray configurations e view and change the printer control panel menu configuration e view and print internal pages e receive notification of printer and supplies events e view and change network configuration To use the embedded Web server you must have Microsoft Internet Explorer 4 and later or Netscape Navigator 4 and later The embedded Web server works when the printer is connected to an IP based network The embedded Web server does not support IPX based printer connections You do not have to have Internet access to open and use the embedded Web server
113. etdirect print Server CAIC eeccceceeeteeeeeeeeteeeeeeneeeee tees ee taeeeeeetieeeeeeneeeees 189 To install an HP Jetdirect print Server Card ccccceceeeeeeeeeceeeeeeeeeeeeeeteneaesaeeeeeeeeeteees 189 Appendix B Supplies and accessories Spare parts and supplies availability 0 cccecccceceeeeeeeeeeeeeeeeeeaeeeeeeeesecneeeeeeeeeeneeeeeeeeeeees 193 Ordering directly through the embedded Web server for printers with network CONMECUIONS E EE E S A TE T T A tin divi ian eae OS Ordering directly through the printer software for printers directly connected to a Campul esras a A E E S 194 To order printing supplies directly through the computer software seee 194 Appendix C Service and Support Hewlett Packard limited warranty stateMent 0 cece center ee eecneee eee teeeeeteeeeeesnaeeeeeee 197 Limited warranty for print cartridge life cece eeceeeee erent eee eeeeeeeeeeeaeeeeestaeeeeeretaeeeeenes 199 Transfer unit and fuser Warranty cceeeccceceeceeeeee eee eeeeeeeeeeeeeeeeeeeceeeeeeeeeeeeeaaeeeeseeaaeeeeeeeaeess 200 HP maintenance agreement cccccceecceseeeeceneeseeeceneceecensessececneessaaeeteeseceaanenensanensesecaenenses 201 ON SILS senice AGIESIMEMNS xiscavesiescdesenacdettadadensaacesevaaad der ender tanner esmadauenineeosnereneanventies 201 Extended wanra erran T 201 Appendix D Printer specifications Appendix E Regulatory information ah 1100 0 8
114. eturns to the Ready state after printing the demo page File directory The file directory page contains information for all installed mass storage devices This option does not appear if no mass storage devices are installed 1 Press v to enter the MENUS 2 Press to highlight INFORMATION 3 Press v to select INFORMATION 4 Press to highlight PRINT FILE DIRECTORY 5 Press v to select PRINT FILE DIRECTORY The message PRINTING FILE DIRECTORY appears on the display until the printer finishes printing the file directory page The printer returns to the Ready state after printing the file directory page PCL or PS font list Use the font lists to see which fonts are currently installed in the printer The font lists also show which fonts are resident on an optional hard disk accessory or flash DIMM 1 Press v to enter the MENUS 2 Press to highlight INFORMATION 3 Press v to select INFORMATION 4 Press to highlight PRINT PCL FONT LIST or PRINT PS FONT LIST 5 Press v to select PRINT PCL FONT LIST or PRINT PS FONT LIST The message PRINTING FONT LIST appears on the display until the printer finishes printing the font list page The printer returns to the Ready state after printing the font list page Event log The event log lists the printer events including printer jams service errors and other printer conditions 1 Press v to enter the MENUS 2 Press to highlight DIAGNOSTICS 88 Chapter 5 Ma
115. exiting Help contact HP Support Note If JAM RECOVERY OFF some pages will not be reprinted Re send the missing pages 13 XX YY JAM IN A page is jammed in Tray X Press for detailed information TRAY X about clearing the jam Press a and to step through the For help press instructions To exit help press If the message persists after clearing all pages and exiting Help contact HP Support Note If JAM RECOVERY OFF some pages will not be reprinted Re send the missing pages ENWW Control panel messages 133 Control panel message 13 XX YY DUPLEX JOB INTERRUPTED For help press alternates with 13 XX YY DUPLEX JOB INTERRUPTED Discard top sheet and press v or 13 XX YY DUPLEX JOB INTERRUPTED Discard top two sheets and press v 20 INSUFFICIENT MEMORY For help press alternates with 20 INSUFFICIENT MEMORY To continue press v 22 EIO X BUFFER OVERFLOW To continue press v 22 PARALLEL I O BUFFER OVERFLOW For help press alternates with 22 PARALLEL I O BUFFER OVERFLOW To continue press v 134 Chapter 8 Problemsolving A duplex job was interrupted by interference as paper passed through the output bin during duplexing The printer has received more data from the computer than fits in available memory The printer EIO card in slot X has overflowed its I O buffer during a busy state The printer parallel buffer has overflowed during a busy state Press
116. ffice maps for easy navigation For the latest information about HP Web Jetadmin go to http www hp com go webjetadmin UNIX The HP Jetdirect Printer Installer for UNIX is a simple printer installation utility for HP UX and Solaris networks It is available for download from HP Customer Care Online at http www hp com support net_printing Utilities The HP Color LaserJet 5500 series printer is equipped with several utilities which make it easy to monitor and manage the printer on a network Embedded Web server This printer is equipped with an embedded Web server which allows access to information about printer and network activities A Web server provides an environment in which web programs may run much in the same way that an operating system such as Windows provides an environment for programs to run on your PC The output from these programs can then be displayed by a Web browser such as Microsoft Internet Explorer or Netscape Navigator When a Web server is embedded that means it resides on a hardware device such as a printer or in firmware rather than as software that is loaded on a network server The advantage of an embedded Web server is that it provides an interface to the printer that anyone with a network connected PC and a standard Web browser can access There is no special software to install or configure but you must have a supported Web browser on your computer To access the embedded Web server type th
117. for this printer You are operating the printer in excessively humid conditions OHT sensors might be dirty Select Color mode instead of Grayscale or Monochrome mode in the software application or printer driver See Printer information pages to learn how to print a configuration page Select the correct printer driver Contact HP support Remove the sealing tape from the print cartridge for the color that is missing See Changing print cartridges See the HP LaserJet Printer Family Print Media Guide Go to http www hp com support j5500 for HP LaserJet Printer Family Print Media Guide ordering information When you connect select Manuals Verify that the printer environment is within humidity specifications Note For more information about color quality problems see Print quality troubleshooting Clean the OHT sensor See Periodic cleaning for information about cleaning the OHT sensor The HP print cartridge is Replace the cartridge defective A non HP cartridge might be Ensure that you are using a installed genuine HP print cartridge 176 Chapter 8 Problemsolving ENWW Inconsistent colors after installing a print cartridge Printed colors do not match screen colors The sealing tape has not been removed from the print cartridge Another print cartridge may be low Print cartridges may be improperly installed Extremely light screen colors are not being printed Ext
118. gt 12 000 pages 3 months CARTRIDGE Image Transfer kit REPLACE 120 000 pages 40 months TRANSFER KIT Image Fuserkit Image Fuserkit kit REPLACE FUSER KIT FUSER KIT 150 150 000 pages 150 000 pages 50months months Approximate life is aed on 4 000 pages per month Approximate average A4 letter size page count based on approximately 5 percent coverage of individual colors 3Usage conditions and print patterns may cause results to vary To order supplies online go to http www hp com supplies j5500 Replacing supplies 109 Configuring e mail alerts You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you of problems with the printer The alerts take the form of e mail messages to the e mail account s that you specify You can configure the following e the printer s you want to monitor e what alerts are to be received for example alerts for paper jams paper out supplies status and cover open e the e mail account to which the alerts should be forwarded Software Information location HP Web Jetadmin See HP Web Jetadmin for general information about HP Web Jetadmin See the HP Web Jetadmin Help system for details on alerts and how to set them up Embedded Web server See Using the embedded Web server for general information about the embedded Web server See the embedded Web server Help system for details on alerts and how to set them
119. he size configured for the tray The printer senses a different paper type in the paper path than what is configured in the tray 1 Press v to continue printing Note A loss of data will occur 2 Ifthe message persists contact HP Support 1 Press v to continue printing Note A loss of data will occur 2 Ifthe message persists contact HP Support 1 Press v to continue printing Note A loss of data will occur If the message persists contact HP Support Load the paper as instructed If the incorrect size was selected cancel the job or press for help Press a and to step through the instructions To exit help press Load the paper as instructed If the incorrect type was selected cancel the job or press for help Press and to step through the instructions If you are trying to print transparencies and the output was printed like paper the OHT sensor might be dirty For OHT sensor cleaning instructions see Periodic cleaning To exit help press Control panel messages 135 Control panel message 41 X PRINTER ERROR For help press alternates with 41 X PRINTER ERROR To continue press v 49 XXXX PRINTER ERROR To continue turn off then on 50 X FUSER ERROR For help press 51 X PRINTER ERROR For help press alternates with 51 X PRINTER ERROR To continue turn off then on 52 X PRINTER ERROR For help press alternates with 52 X PR
120. hin your intranet using a browser HP Web Jetadmin is a browser based management tool and should be installed only on the network administrator s computer It can be installed and run on a variety of systems To download a current version of HP Web Jetadmin and for the latest list of supported host systems visit HP Customer Care Online at http www hp com go webjetadmin When installed on a host server HP Web Jetadmin can be accessed by any client through a supported Web browser such as Microsoft Internet Explorer 4 x or Netscape Navigator 4 x or later by browsing to the HP Web Jetadmin host HP Web Jetadmin 6 5 and above have the following features e Task oriented user interface provides configurable views saving network managers significant time e Customizable user profiles let network administrators include only the function viewed or used e Instant e mail notification of hardware failure low supplies and other printer problems now route to different people e Remote installation and management from anywhere using only a standard Web browser e Advanced autodiscovery locates peripherals on the network without manually entering each printer into a database e Simple integration into enterprise management packages Chapter 1 Printer basics ENWW ENWW e Quickly find peripherals based on parameters such as IP address color capability and model name e Easily organize peripherals into logical groups with virtual o
121. holds up to 100 sheets of various paper types and sizes or 20 envelopes 500 sheet paper feeder Tray 2 that supports various paper sizes It supports optional 500 sheet paper feeders Trays 3 and 4 See Supported paper weights and sizes for more information e Connectivity The printer provides parallel and network ports for connectivity The printer also contains three enhanced input output EIO slots a Fast Infra Red FIR connection and a standard bidirectional parallel cable interface IEEE 1284 compliant e Memory The printer contains 96 megabytes MB of synchronous dynamic random access memory SDRAM To allow for memory expansion the printer has three 168 pin DIMM slots that accept 64 128 or 256 MB RAM each This printer can support up to 416 MB of memory An optional hard disk drive is available HP Color LaserJet 5500n Europe only The HP Color LaserJet 5500n printer includes the features of the 5500 plus an HP Jetdirect 615N print server EIO network card ENWW Printer configurations 5 6 HP Color LaserJet 5500dn The HP Color LaserJet 5500dn printer includes the features of the 5500n plus an HP Jetdirect 615N printer server EIO network card and automatic 2 sided duplex printing HP Color LaserJet 5500dtn The HP Color LaserJet 5500dtn includes the features of the 5500dn additional 500 sheet paper feeder Tray 3 a stand and a total of 160 MB of SDRAM Chapte
122. hp color LaserJet 5500 5500n 5500dn 5500dtn 5500hdn hp color LaserJet 5500 series printer User Guide Copyright and License 2003 Copyright Hewlett Packard Development Company LP Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice Part number C9656 90953 Edition 1 6 2003 Trademark Credits Adobe is a trademark of Adobe Systems Incorporated Arial is a U S registered trademark of the Monotype Corporation Energy Star and the Energy Star logo are U S registered service marks of the United States Environmental Protection Agency Microsoft is a U S registered trademark of the Microsoft Corporation Netscape Navigator is a U S trademark of Netscape Communications PANTONE PANTONE Colors generated may not match PANTONE identified standards Consult current PANTONE Publications for accurate color PANTONE and other PANTONE Inc trademarks are the property of PANTONE Inc PANTONE Inc 2000 PostScript is a trademark of Adobe Systems UNIX is a registered trademark of The Open Group Windows MS Windows and Windows NT are U S registered trademarks of Microsoft Corporation Hewlett Packard Development Company L P 20555 S H 249 Houston TX 77070 ENWW Table of contents 1 Printer basics
123. ide the vaild range INVALID VALUE will appear for two seconds The display prompts you to enter another value X dimension The X dimension is the width of the page as it feeds into the printer 1 Press to highlight X DIMENSION 2 Press v to select X DIMENSION 3 Press a or w to highlight the correct value 4 Press v to select the value If the value entered is outside the the valid range INVALID VALUE will appear for two seconds The display prompts you to enter another value Chapter 4 Printing tasks ENWW CAUTION ENWW Tray 2 Tray 3 or Tray 4 nondetectable standard sizes Trays 2 3 and 4 can also use several standard sizes that are not automatically detected by the printer These sizes are 11 by 17 inches ISO B5 JIS Executive JIS DPostcard 8K and 16K Envelope sizes are not supported in Trays 2 3 or 4 To use a nondetectable standard size move the tray switch to Custom and follow the steps below 1 Press v to enter the MENUS 2 Press to highlight PAPER HANDLING 3 Press v to select PAPER HANDLING Press to highlight TRAY 2 SIZE TRAY 3 SIZE or TRAY 4 SIZE Press v to select TRAY 2 SIZE TRAY 3 SIZE or TRAY 4 SIZE Press v or a to highlight the desired paper size Press v to select the paper size Oe Oo Press Pause Resume to return to the Ready state Printing from Tray 1 multipurpose tray Tray 1 is a multipurpose tray that holds up to 100 sheets of paper or 20 envelopes It provides
124. ify another tray This setting is recommended if you use different types or sizes of paper To mimic the settings from cassette mode set either the size or type for Tray 1 to a setting other than ANY This setting is recommended if you are using the same size and type of paper in Tray 1 If you use 2 sided printing duplex be sure that the paper loaded meets the specifications for duplex printing See Supported paper weights and sizes The instructions below are to configure the trays at the printer control panel You can also configure the trays from your computer by accessing the embedded Web server See Using the embedded Web server Configuring Tray 1 size 1 Press v to enter the MENUS 2 Press to highlight PAPER HANDLING 3 Press v to select PAPER HANDLING 4 Press to highlight TRAY 1 SIZE 5 Press v to select TRAY 1 SIZE 6 Press v or a to highlight the desired paper size 7 Press v to select the paper size 8 Press Pause Resume to return to the Ready state 9 If TRAY 1 SIZE is set to CUSTOM the pop up menu for Custom appears Configuring Tray 1 type Press v to enter the MENUS Press w to highlight PAPER HANDLING Press v to select PAPER HANDLING Press to highlight TRAY 1 TYPE Press v to select TRAY 1 TYPE Press or a to highlight the desired paper type Press v to select the paper type CIN Oe Or eB TNMs a Press Pause Resume to return to the Ready state Chapter 4 Printing tasks E
125. iguration page e allows the printer control panel to display protocol specific error and warning messages TCP IP configuration cannot be disabled on the HP Color LaserJet 5500 printer To disable IPX SPX Do not disable this protocol if Windows 95 98 Windows NT Me 2000 and XP systems will be printing to the printer using IPX SPX Press v to enter the MENUS Press w to highlight CONFIGURE DEVICE Press v to select CONFIGURE DEVICE Press to highlight I O 1 2 3 4 5 Press v to select I O 6 Press to highlight EIO X where X 1 2 or 3 7 Press v to select ElO X 8 Press to highlight IPX SPX 9 Press v to select IPX SPX 10 Press v to select ENABLE 11 Press to highlight OFF 12 Press v to select OFF The control panel displays a message that the setting has been saved and displays an option to re enable IPX SPX 13 Press the Pause Resume button to return to the Ready state To disable AppleTalk Press v to enter the MENUS Press w to highlight CONFIGURE DEVICE Press v to select CONFIGURE DEVICE Press to highlight I O Press v to select I O Press to highlight EIO X where X 1 2 or 3 Press v to select EIO X Press to highlight APPLETALK Press v to select APPLETALK oO ON Oa F ON gt Network configuration 51 10 Press v to select ENABLE 11 Press to highlight OFF 12 Press v to select OFF The control panel displays a message that the setting has been save
126. ing the fusing process wet ink can come off of preprinted paper When duplex printing load pre printed forms and letterhead into Tray 2 Tray 3 and Tray 4 face down with the top edge of the page to the left To load pre printed forms and letterhead into Tray 1 load them face up with the top edge of the page to the left When simplex printing load pre printed forms and letterhead into Tray 2 Tray 3 and Tray 4 face up with the top edge of the page to the left To load pre printed forms and letterhead into Tray 1 load them face down with the top edge of the page to the left Recycled paper This printer supports the use of recycled paper Recycled paper must meet the same specifications as standard paper See the HP LaserJet Printer Family Print Media Guide Hewlett Packard recommends that recycled paper contain no more than 5 percent ground wood Printing on special media 75 2 sided duplex printing Note CAUTION Note Some printer models are capable of automatic 2 sided duplex printing or printing on both sides of a page To find out which models support 2 sided printing see Printer configurations You must specify automatic 2 sided printing options in your software application or in the printer driver in order to print on both sides of the page Perform the following to use automatic 2 sided printing e Verify that the printer driver is configured for 2 sided printing For instructions see the online Help for the p
127. inter control software that lets you use a computer to manage any peripheral connected to an HP Jetdirect print server Abbreviation for input output and refers to computer port settings The unique number assigned to a computer device connected to a network Abbreviation for internetwork packet exchange sequenced packet exchange A single keystroke or command that results in a series of actions or instructions The paper labels transparencies or other material on which the printer prints the image A memory partition with a specific address Black and white Devoid of color The HP term for multiple original prints capability A system of computers interconnected by telephone wires or other means in order to share information ENWW network administrator page buffer parallel cable parallel port PCL peripheral personality pixel PJL PostScript PPD printer driver RAM RARP raster image render RJ 45 ENWW A person who manages a network Temporary printer memory used to hold page data while the printer creates an image of the page A type of computer cable often used to connect printers directly to a computer rather than to a network A connection point for a device connected with a parallel cable Abbreviation for Printer Control Language An auxilliary device such as a printer modem or storage system that works in conjunction with a computer
128. inting by Type or Size means you want the printer to pull paper or print paper from the first tray that is loaded with the type or size that you choose Selecting paper by type rather than source is similar to locking out trays and helps protect special paper from accidental use However selecting the Any setting does not enable this tray lockout function For example if a tray is configured for letterhead and you specify the driver to print on plain paper the printer will not pull the letterhead from that tray Instead it will pull paper from a tray that has plain paper loaded and is configured for plain paper on the printer control panel Selecting paper by type and size results in significantly better print quality for heavy paper glossy paper and transparencies Using the wrong setting can result in unsatisfactory print quality Always print by Type for special print media such as labels or grayscale transparencies Always print by Size for envelopes e If you want to print by Type or Size and the trays have not been configured for a certain type or size load the paper or print media into Tray 1 Then in the printer driver select the Type or Size from the Page Setup dialog box the Print dialog box or the Print Properties dialog box e Ifyou often print on a certain type or size of paper the printer administrator for a network printer or you for a local printer can configure a tray for that type or size see Using the embedded Web se
129. ist printing 88 G grayscale printing 98 H HP fraud hotline 102 HP Jetdirect print servers installing 189 HP Web Jetadmin checking toner level 104 using to configure e mail alerts 110 l I O menu 34 information menu 29 input trays Index 217 configuring 30 38 62 IP address 47 J jam recovery setting 42 jams common causes 142 configuring e mail alerts 110 locations 140 recovery 140 Japanese VCCI statement 210 job held timeout 37 job storage limit 37 K Korean EMI statement 210 L language changing 42 lights 23 M maintenance agreements 201 media colored paper 73 envelopes 73 glossy paper 73 heavy paper 74 HP LaserJet Tough paper 75 labels 74 letterhead 75 loading Tray 2 and Tray3 68 preprinted forms 75 recycled paper 75 selecting 60 transparencies 73 memory adding 84 183 enabling 187 menu map printing 86 menus diagnostics 36 VO 34 information 29 paper handling 30 print quality 32 printing 31 resets 35 retrieve job 28 system setup 32 messages Printer Status and Alerts 93 218 Index N networks administrative tools 14 AppleTalk 55 configuring 46 default gateway 48 disabling AppleTalk 51 disabling DLC LLC 52 disabling IPX SPX 51 disabling protocols 51 I O interfaces 54 idle timeout 50 IP address 47 link speed 50 Novell NetWare 54 Printer Status and Alerts 93 software 12 subnet mask 47 syslog server 49 TCP IP parameters 46 UNIX Linux 55 Windows 55 P pape
130. ived data and is waiting for a form feed When the printer receives another file the message should disappear The printer is currently deleting the stored job A device failure has occurred on the specified drive The printer received a PJL file system command that attempted to perform an illogical operation for example to download a file to a non existent directory The printer received a PJL file system command that attempted to store something on the file system but was unsuccessful because the file system is full The file system device is protected and no new files can be written to it A printer door has been opened during a test The test has been aborted The EIO disk device in slot X is initializing Force a calibration by selecting Calibrate Now from from the Print Quality menu If the message persists contact HP Support Press v to continue No action necessary Printing may continue for jobs that do not require access to the disk drive To clear the message turn the printer off and then back on If the message persists remove and re install the ElO disk drive If the message persists replace the EIO disk drive Printing may continue Turn the printer off and then back on If the message reappears there may be a problem with the software application Use the HP Web Jetadmin software to delete files from the EIO disk drive and try again To remove this message from the
131. l has two components adaptive halftoning and trapping Adaptive halftoning increases edge sharpness Trapping reduces the effect of color plane misregistration by overlapping the edges of adjacent objects slightly Four levels of edge control are available Maximum is the most aggressive trapping setting Adaptive halftoning is on for this setting Normal is the default trapping setting Trapping is at a medium level and adaptive halftoning is on Light sets trapping at a minimal level and adaptive halftoning is on Off turns off both trapping and adaptive halftoning RGB Color Two values are available for the RGB Color setting Default instructs the printer to interpret RGB color as sRGB sRGB is the accepted standard of Microsoft and the World Wide Web Organization www Device instructs the printer to print RGB data in raw device mode To render photographs properly with this selection you must manage image color in the application or operating system Managing color 99 Matching colors The process of matching printer output color to your computer screen is quite complex because printers and computer monitors use different methods of producing color Monitors display colors by light pixels using an RGB red green blue color process but printers print colors using a CMYK cyan magenta yellow and black process Several factors can influence your ability to match printed colors to those on your monitor These factors
132. le to select paper sizes for Trays 2 3 or 4 using the printer control panel 166 Chapter 8 Problemsolving Manual feed is selected in the software application Load Tray 1 with paper or if the paper is loaded press v The correct size paper is not Load the correct size paper loaded The input tray is empty Load paper into the input tray Paper from a previous jam has not been completely removed Open the printer and remove any paper in the paper path Closely inspect the fuser area for jams See Paper jams The paper size is not configured Print a configuration page or correctly for the input tray The guides in the tray are not against the paper The Custom Standard switch in the tray is not in the correct position Manual feed prompt is set to ALWAYS The printer will always prompt for manual feed even if paper is in the tray The USE REQUESTED TRAY setting in the printer control panel is set to EXCLUSIVELY and the requested tray is empty The printer will not use another tray The printer automatically detects some paper sizes when the tray switch is set to Standard and the paper width and length guides are ina standard paper size position use the control panel to determine the paper size for which the tray is configured Verify that the guides are touching the paper Verify that the switch is in the correct position for the paper size Open the tray reload the paper and th
133. life expectancy The life of the print cartridge depends on usage patterns and the amount of toner that print jobs require For example when printing text at 5 percent coverage an HP print cartridge lasts an average of 12 000 pages A typical business letter is about 5 percent coverage Cartridge life expectancy is reduced by frequently printing many 1 or 2 page jobs heavy coverage and automatic duplexing At any time you can verify the life expectancy by checking the print cartridge life as described below Checking the print cartridge life You can check the print cartridge life using the printer control panel the embedded Web server printer software or HP Web Jetadmin software Check the supplies gauge on the printer control panel for approximate supply levels READY For menus press Be ie Printer display 1 Message area 2 Prompt area 3 Supplies gauge 4 Print cartridge colors from left to right black magenta yellow and cyan For precise levels follow the instructions below to print a supplies status page Using the printer control panel 1 Press v to enter the MENUS 2 Press to highlight INFORMATION 3 Press v to select INFORMATION 4 Press to highlight PRINT SUPPLIES STATUS PAGE 5 Press v to print the supplies status page Using the embedded Web server for network connected printers 1 In your browser enter the IP address for the printer home page
134. ll not fail to execute its programming instructions after the date of purchase for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software which does not execute its programming instructions due to such defects HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or e improper site preparation or maintenance TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Some countries regions states or provinces do not allow limitatio
135. lt TYPE gt lt SIZE gt For help press alternates with MANUALLY FEED lt TYPE gt lt SIZE gt To use another tray press v Moving MP tray solenoid To exit press Cancel Job key ENWW Tray X is either empty or configured for a Press for help type and size other than specified in the job Follow the instructions on the display to load paper or configure the tray HP recommends moving the tray switch to Standard Press a and to step through the instructions To exit help press Press v to print from another tray Programs and fonts can be stored on the No action necessary printer file system and are loaded into RAM when the printer is turned on The number X specifies a sequence number indicating the current program being loaded Paper is in Tray 1 but a job sent requires Press v to print from the tray a specific paper type and size that is not Or follow the instructions below and load currently available the correct paper Press for help Follow the instructions on the display to load the correct paper Press and to step through the instructions To exit help press There is no paper in the tray and a job Press v to print from another tray sent requires a specific paper type and size that is not currently available through Tray 1 Or follow the instructions below to load the correct paper Press for help Follow the instructions on the display to load the
136. mm 60 to 200 g m 100 sheets cardstock 12 3 by 18 5 in 16 to 53 Ib bond 75 g m 20 Ib bond Standard size glossy 75 to 163 g m Maximum stack height paper Letter A4 20 to 43 Ib bond 10 mm 0 4 in Letter R A4 R Legal Executive JIS B5 B5 R A5 A5R 11 by 17 A3 Maximum size glossy 312 by 470 mm 75 to 163 g m Maximum stack height paper 12 3 by 18 5 in 20 to 43 Ib bond 10 mm 0 4 in Standard size 0 12 to 0 13 mm thick Maximum stack height transparencies Letter 4 7 to 5 5 mils thick 10 mm 0 4 in A4 Letter R A4 R Legal Executive JIS B5 B5 R A5 A5 R 11 by 17 A3 Minimum size 76 by 127 mm 0 12 to 0 13 mm thick Maximum stack height transparencies 3 by 5in 4 7 to 5 5 mils thick 10 mm 0 4 in Maximum size 312 by 470 mm 0 12 to 0 13 mm thick Maximum stack height transparencies 12 3 by 18 5 in 4 7 to 5 5 mils thick 10 mm 0 4 in Minimum size glossy 76 by 127 mm 75 to 163 g m Maximum stack height paper 3 by 5 in 20 to 43 Ib bond 10 mm 0 4 in Print media specifications 15 Standard size tough 0 10 to 0 13 mm thick Maximum stack height paper Letter A4 4 to 5 mils thick 10 mm 0 4 in Letter R A4 R Legal Executive JIS B5 B5 R A5 A5 R 11 by 17 Minimum size tough 76 by 127 mm 0 10 to 0 13 mm thick Maximum stack height paper 3 by 5 in 4 to 5 mils thick 10 mm 0 4 in Maximum size tough 312 by 470 mm 0 10 to 0 13 mm thick Maximum stack height paper 12
137. move the two retaining screws holding the cover for the EIO slot onto the printer and then remove the cover You will not need these screws and cover again 4 Firmly insert the HP Jetdirect print server card into the EIO slot Insert and tighten the retaining screws that came with the print server card 190 Appendix A Working with memory and print server cards ENWW 6 Reconnect the power cable and turn the printer on 7 Print a configuration page see Configuration page In addition to a printer configuration page and a Supplies Status page an HP Jetdirect configuration page that contains network configuration and status information should also print If it does not print uninstall and reinstall the print server card to ensure that it is completely seated in the slot 8 Perform one of these steps Choose the correct port See the computer or operating system documentation for instructions Reinstall the software choosing the network installation this time ENWW Installing an HP Jetdirect print server card 191 192 Appendix A Working with memory and print server cards ENWW Supplies and accessories To order supplies in the US contact http www hp com go jsupplies To order supplies worldwide see http www hp com ghp buyonline htm To order accessories see http www hp com go accessories Spare parts and
138. ms point to Printer Status and Alerts and click Printer Status and Alerts 2 Click the Options icon in the left pane In the For field select the printer driver for this printer or select All Printers 4 Clear the options for the messages you do not want to appear and select the options for the messages you do want to appear 5 Inthe Options for box select Alerts to specify the conditions when alerts are displayed Select Status Check Rate to select how frequently you want the software to update the printer status information that the software uses to generate the messages Status Check Rate might not be available if the printer administrator has restricted the rights to this function Using Printer Status and Alerts 93 To view status messages and information On the left side of the window select the printer for which you want to see information Information provided includes status messages supplies status and printer capabilities You can also click the Job History clock icon at the top of the window to view a list of previous jobs sent to the printer from your computer 94 Chapter 5 Managing the printer ENWW ENWW Color This chapter describes how the HP Color LaserJet 5500 series printer provides great color printing This chapter also describes ways to produce the best possible color prints The following topics are covered e Using color e Managing color e Matching colors 95 Using color The HP Color La
139. n settings e Using the printer control panel in shared environments ENWW 19 Control panel overview The control panel provides control of printer functions and communicates information about the printer and print jobs Its display provides graphic information about printer and supplies status making it easy to identify and correct problems Control panel buttons and lights Pause Resume button Cancel job button Ready light Data light Attention light Help button Back arrow 5 button Down arrow button Select w button Up arrow 4 button Display S 0 AON OONARWDND O The printer communicates via the display and the lights on the lower left side of the control panel The Ready Data and Attention lights provide at a glance information about the state of the printer and alert you to printing problems The display shows more complete status information as well as menus help information animations and error messages Display The printer display gives you complete timely information about the printer and print jobs Graphics illustrate levels of supplies the locations of paper jams and job status Menus give access to printer functions and detailed information 20 Chapter 2 Control panel ENWW ENWW The top level screen on the display has three areas message prompt and supplies gauge READY For menus press pe 2 Printer display 1 Message area
140. naging the printer ENWW ENWW 3 Press v to select DIAGNOSTICS 4 Press to highlight PRINT EVENT LOG 5 Press v to select PRINT EVENT LOG The message PRINTING EVENT LOG appears on the display until the printer finishes printing the event log The printer returns to the Ready state after printing the event log Print quality troubleshooting pages The print quality troubleshooting pages provide information on aspects of the printer that affect print quality 1 Press v to enter the MENUS 2 Press to highlight DIAGNOSTICS 3 Press v to select DIAGNOSTICS 4 Press to highlight PQ TROUBLESHOOTING 5 Press v to select PQ TROUBLESHOOTING The message PRINTING PQ TROUBLESHOOTING appears on the display until the printer finishes printing the print quality troubleshooting information The printer returns to the Ready state after printing the print quality troubleshooting information The print quality troubleshooting information includes one page for each color cyan magenta yellow and black printer statistics related to print quality instructions on interpreting the information and procedures to solve print quality problems If following the procedures recommended by the print quality troubleshooting pages does not improve print quality go to http www hp com support j5500 Printer information pages 89 Using the embedded Web server When the printer is directly connected to a computer the embedded Web serv
141. nd c ccecccececeeeeeeeeeaeeeeeeeeeseceeeaaeeeeeeeesesqneaeeeeeeeeeeensenaees 211 vii Glossary Index viii ENWW Printer basics This chapter contains information on becoming familiar with the printer features The following topics are covered e Quick access to printer information e Printer configurations e Printer features e Walk around e Printer software e Print media specifications ENWW Quick access to printer information World Wide Web links Printer drivers updated HP printer software product information and support may be obtained from the following URL e http www hp com support j5500 Printer drivers may be obtained from the following sites e In China ftp www hp com cn support lj5500 e In Japan ftp www jpn hp com support j5500 e In Korea http Awww hp co kr support Ij5500 e In Taiwan http www hp com tw support j5500 e or the local driver website http www dds com tw To order supplies e United States http www hp com go ljsupplies e Worldwide http www hp com ghp buyonline html To order accessories e http www hp com go accessories User guide links e Walk around e Replacing supplies Where to look for more information Several references are available for use with this printer See http www hp com support 1j5500 Setting up the printer Getting Started Guide Step by step instructions for installing and setting up the printer
142. nd found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If this equipment is not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e reorient or relocate the receiving antenna e increase separation between equipment and receiver e connect equipment to an outlet on a circuit different from that to which the receiver is located e consult your dealer or an experienced radio TV technician Any changes or modifications to the printer that are not expressly approved by HP could void the user s authority to operate this equipment Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules FCC regulations 205 Environmental product stewardship program Protecting the environment Hewlett Packard Company is committed to providing quality products in an environmentally
143. nge the paper size to Letter A4 Executive B5 JIS A5 or Legal leave the tray switch in the Standard position To change the paper size to other sizes adjust the paper guides against the paper and close the tray Select the paper handling menu from the control panel Configure the size for the tray See Configuring input trays for more details No action necessary Install additional memory in the printer or install a disk drive into the printer If a disk drive is installed delete previously stored print jobs Use a and to highlight another tray and then press v to select the tray Press to return to the previous tray No action necessary No action necessary No action necessary Turn the printer off and then back on Press for more information To exit help press If the error persists contact HP Support Control panel messages 131 Control panel message 13 XX YY JAM IN TOP COVER AREA For help press 13 XX YY JAM IN DUPLEX PATH For help press 13 XX YY JAM IN PAPER INPUT PATH For help press 132 Chapter 8 Problemsolving There is a jam in the top cover area There is a jam in the duplex path There is a jam in the paper input path Press for detailed information about clearing the jam Press a and to step through the instructions To exit help press If the message persists after clearing all pages and exiting Help contact HP
144. ns on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from country region to country region state to state or province to province HP s limited warranty is valid in any country region or locality where HP has a support presence for this product and where HP has marketed this product The level of warranty service you receive may vary according to local standards HP will not alter form fit or function of the product to make it operate in a country region for which it was never intended to function for legal or regulatory reasons TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries regions states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you ENWW Hewlett Packard limited warranty statement 197 THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF TH
145. nt provides 4 hour service response to your site for calls made during normal HP business hours Next day on site service This agreement provides support by the next working day following a service request Extended coverage hours and extended travel beyond HP s designated service zones are available on most on site agreements for additional charges Weekly volume on site service This agreement provides scheduled weekly on site visits for organizations with many HP products This agreement is designated for sites using 25 or more workstation products including printers plotters computers and disk drives Extended warranty HP SupportPack provides coverage for the HP hardware product and all HP supplied internal components The hardware maintenance covers a 1 to 5 year period from date of the HP product purchase The customer must purchase HP SupportPack within 90 days of the HP product purchase For more information contact the HP Customer Care Service and Support group HP maintenance agreements 201 202 Appendix C Service and Support ENWW WARNING Note ENWW Printer specifications Physical dimensions HP LaserJet 5500 640 mm 704 mm 577 mm 60 kg 25 2 in 27 7 in 22 7 in 132 Ibs HP LaserJet 5500 909 mm 704 mm 630 mm 113 kg with optional 35 8 in 27 7 in 24 8 in 250 Ibs Tray 3 and stand HP LaserJet 5500 1041 mm 704 mm 630 mm 128 kg with optional 41 in 27 7 in 24 8 in 283 Ibs Tr
146. nter is in Standby mode off Press the printer s on off button to turn the printer on Confirm that the settings in the application and printer driver are appropriate The application settings override the printer driver and control panel settings and the printer driver settings override the control panel settings Reselect the control panel settings and then press v An asterisk should appear to the right of the setting Buffered data exists in the printer Press v to print the buffered data using current control panel settings and activate the new control panel settings Consult the network administrator to coordinate changes to printer control panel settings Tray 3 or Tray 4 appears as an option only if it is installed Verify correct installation of Tray 3 or Tray 4 Verify that the printer driver configuration recognizes Tray 3 or Tray 4 Printer control panel problems 175 Color printing problems The following table lists common color printing problems and suggested solutions for resolving them Color printing problems Printing black instead of color Incorrect shade Missing color Grayscale is selected in the software application or printer driver The correct printer driver is not selected in your software application No color appears on the configuration page The sealing tape has not been removed from the print cartridge The paper does not meet the specifications
147. ntil it has cooled Note If the paper tears make sure that all paper fragments are removed from the paper path before resuming printing 8 Firmly push the two green levers on either side of the fuser to re engage the fuser rollers gt SS eS ZAN at 156 Chapter 8 Problemsolving ENWW 9 Close the transfer unit and front cover ENWW Clearing paper jams 157 Jam in paper input path or paper path 1 Using the side handles open the top cover Se J yr SR Se SSR CAUTION Do not place anything on the transfer unit while it is open If the transfer unit is damaged print quality problems may result 158 Chapter 8 Problemsolving ENWW 4 Grasp the paper by both corners and pull up 5 Inspect the paper path to ensure that it is clear Note If the paper tears make sure that all paper fragments are removed from the paper path before resuming printing 6 Close the transfer unit and front cover 7 Pull out Tray 2 Tray 3 and Tray 4 and place each tray on a flat surface Remove any partially fed paper from these trays gt D SAW yr Sn ran A x LA ENWW Clearing paper jams 159 8 Inspect the paper path above and below to ensure that it is clear Note If the paper tears make sure that all paper fragments are removed from the paper path before resuming printing 9 Check Tray 2 Tray 3 and Tray 4 to make sure the paper is located correctly in each tray
148. ob Cancels and halts the current job in progress clears paper from the printer clears any continuable errors associated with the halted job and is used to override a non HP print cartridge Help Provides animated graphics and detailed information on printer messages or menus 22 Chapter 2 Control panel ENWW Interpreting control panel indicator lights Control panel indicator lights 1 Ready 2 Data 3 Attention Printer is online able Printer is offline or is Printer is attempting to to accept and process turned off stop printing and go data offline Processed data is Printer is not Printer is processing present in the printer processing or receiving and receiving data but more data is data needed to complete the job Attention A critical error has No conditions exist that An error has occurred occurred Printer require attention Printer requires requires attention attention amber ENWW Interpreting control panel indicator lights 23 Control panel menus You can perform most routine printing tasks from the computer through the printer driver or software application This is the most convenient way to control the printer and will override the printer control panel settings See the help files associated with the software or for more information on accessing the printer driver see Printer software You can also control the printer by changing settings in the printer control panel Use the contr
149. objects text graphics and photos on a page The printer driver determines which objects are used on a page and uses halftone and color settings that provide the best print quality for each object Object tagging combined with optimized default settings produces great color out of the box In the Windows environment the Automatic and Manual color options are on the Color tab in the printer driver sRGB Standard red green blue SRGB is a world wide color standard originally developed by HP and Microsoft as a common color language for monitors input devices scanners digital cameras and output devices printers plotters It is the default color space used for HP products Microsoft operating systems the World Wide Web and most office software sold today SRGB is representative of the typical Windows PC monitor today and the convergence standard for high definition television Note Factors such as the type of monitor you use and the room s lighting can affect the appearance of colors on your screen For more information see Matching colors 96 Chapter 6 Color ENWW ENWW The latest versions of Adobe PhotoShop CorelDRAW Microsoft Office and many other applications use sRGB to communicate color Most importantly as the default color space in Microsoft operating systems sRGB has gained broad adoption as a means to exchange color information between applications and devices using a common definition that assures typical use
150. of the printer Values of X Y and ZZ are X DIMM Type 5 Invalid DIMM speed 4 Exceeded maximum RAM size 3 Failed RAM test 2 Unsupported memory size 1 Unrecognized memory 0 Unsupported memory ZZ Error Number 4 DIMM Slot 4 3 DIMM Slot 3 2 DIMM Slot 2 1 DIMM Slot 1 Y Device Location 1 RAM A printer command error has occurred A printer fan error has occurred A memory tag error was detected Press CanceL Jos If the problem persists contact HP support Press v to continue Turn the printer off and then back on If the message persists contact HP Support Turn the printer off and then back on If the message persists contact HP Support Turn the printer off and then back on If the message persists contact HP Support Control panel messages 137 Control panel message 59 X PRINTER ERROR For help press alternates with 59 X PRINTER ERROR To continue turn off then on 62 NO SYSTEM To continue turn off then on 64 PRINTER ERROR For help press alternates with 64 PRINTER ERROR To continue turn off then on 68 X PERMANENT STORAGE ERROR For help press alternates with 68 X PERMANENT STORAGE ERROR To continue press v 68 X PERMANENT STORAGE FULL For help press alternates with 68 X PERMANENT STORAGE FULL To continue press v 138 Chapter 8 Problemsolving A printer motor error has occurred No system was found Scan buffer error
151. ol panel to access printer features not supported by the printer driver or software application Use the control panel to configure trays for paper size and type Getting started basics e Enter the menus and activate any selection by pressing the Select button v e Use the Up or Down arrows to navigate through the menus In addition to menu navigation the Up and Down arrows aw can increase and decrease numerical value selections Hold down the Up or Down arrows to scroll faster e The Back button allows you to move back in menu selections as well as select numerical values when configuring the printer e Exit all menus by pressing Pause ReEsume e f no key is pressed for 30 seconds the printer will return to the Ready state e A lock symbol next to a menu item means a PIN number is needed to use that item Typically this number is obtained from your network administrator 24 Chapter 2 Control panel ENWW Menu hierarchy The following tables list the menu hierarchies of each menu To access the menus Press v once to access MENUS Press a or v to navigate the listings Press v to select the appropriate option Press to return to the previous level o e O NS Press v to exit the menus RETRIEVE JOB INFORMATION PAPER HANDLING CONFIGURE DEVICE DIAGNOSTICS SERVICE Retrieve job menu for printers with a hard disk See Retrieve job menu for printers with a hard disk for more information RETRIEVE JOB
152. ontinue to print such as when a tray that is not being used is open or a print cartridge is low In other cases a problem may prevent the printer from printing such as when paper is out or a print cartridge is empty e Directly connected printers You can receive alert messages that appear when the printer experiences a problem but can continue printing or a problem that prevents it from printing You can also receive messages indicating the print cartridge is low You can set alert options for a single printer that supports Printer Status and Alerts or you can set alert options for all printers that support Printer Status and Alerts For networked printers these alerts only appear for your jobs Note that even if you are setting alert options for all printers not all options you select will apply to all printers For example when selecting the option to notify you when the print cartridges are low directly connected printers that support Printer Status and Alerts will generate a message when the print cartridges are low but do not select the option because the printer has a problem but can print However none of the networked printers will generate this message unless it affects a user specific job To choose which status messages appear 1 Open Printer Status and Alerts in one of these ways e Double click the Printer Status and Alerts tray icon which is near the clock in the Tray Manager e On the Start menu point to Progra
153. or a Macintosh The printer is probably still receiving data Wait for the Data indicator to stop flashing Replace the print cartridge specified on the printer display See Control panel messages Add a MODE command to the AUTOEXEC BAT file See the DOS manual for additional information Select PS or AUTO for the printer language See Changing printer control panel configuration settings Select the driver for PostScript Emulation for this printer in the software application or printer driver See Changing printer control panel configuration settings Run another peripheral connected to this port to verify that the port is working properly Use the appropriate utility to name the printer on the network For Macintosh name the printer from within the Chooser menu ENWW Printer is on but is not receiving data The printer Ready indicator light is not lit Press Pause Resume to return the printer to the Ready state The top cover is not closed Close the top cover firmly properly A printer message other than Ready appears on the printer control panel The interface cable is not correct for this configuration The interface cable is not securely connected to both the printer and the computer The printer is not configured correctly The interface configurations on the printer configuration page do not match the configurations on the host computer The computer is not
154. or help Follow the instructions on the display to locate and replace the missing or incorrect supply Press and to step through the instructions To exit help press Press for help Follow the instructions on the display to locate and replace the missing or incorrectly installed transfer unit Press a and to step through the instructions To exit help press Press for help Follow the instructions on the display to load paper or configure the tray Press and to step through the instructions To exit help press Press v to print from another tray Press for detailed information Follow the instructions on the display to load paper or configure the tray Press and to step through the instructions To exit help press Press for help Follow the instructions on the display to move the tray switch to Custom Press and to step through the instructions To exit help press Press v to print from another tray ENWW Control panel message LOAD TRAY X lt TYPE gt lt SIZE gt For help press alternates with LOAD TRAY X lt TYPE gt lt SIZE gt Move tray switch to STANDARD To use another tray press v Loading program x Do not power off If no paper is in the manual feed tray MANUALLY FEED lt TYPE gt lt SIZE gt For help press alternates with MANUALLY FEED lt TYPE gt lt SIZE gt To continue press v MANUALLY FEED
155. or message and until you press v To set the auto continue 1 Press v to enter the MENUS 2 Press to highlight CONFIGURE DEVICE 3 Press v to select CONFIGURE DEVICE 4 Press to highlight SYSTEM SETUP 5 Press v to select SYSTEM SETUP 6 Press to highlight AUTO CONTINUE 7 Press v to select AUTO CONTINUE 8 Press a or to select the appropriate setting 9 Press v to set the selection 1 0 Press Pause RESUME Supplies low The printer allows two options for reporting that supplies are low CONTINUE is the default value e CONTINUE allows the printer to continue printing while displaying a warning until the supply is replaced e STOP causes the printer to pause printing until you replace the used supply or press v which allows the printer to print while continuing to display the warning To set supplies low reporting 1 Press v to enter the MENUS 2 Press to highlight CONFIGURE DEVICE 3 Press v to select CONFIGURE DEVICE 4 Press to highlight SYSTEM SETUP 5 Press v to select SYSTEM SETUP 6 Press to highlight SUPPLIES LOW 7 Press v to select SUPPLIES LOW 8 Press a or to select the appropriate setting 9 Press v to set the selection 1 0 Press Pause RESUME Changing printer control panel configuration settings 41 Jam recovery This option allows you to configure the printer response to paper jams including how it handles the pages involved AUTO is the default value
156. per type Also make sure that the tray is correctly configured for transparencies Check that the transparencies meet the specifications for this printer See Supported paper weights and sizes For more information consult the HP LaserJet Printer Family Print Media Guide See http www hp com support j5500 for HP LaserJet Printer Family Print Media Guide ordering information For downloadable manuals go to http www hp com support j5500 When you connect select Manuals The transparencies you are using are not designed for proper toner adhesion Use only transparencies designed for HP Color LaserJet printers If the color is off and the printer control panel displays the 41 5 UNEXPECTED TYPE IN TRAY X error the OHT sensor might be dirty See Periodic cleaning for OHT cleaning instructions Handle transparencies by the edges Skin oil on the surface of transparencies can cause spots and smudges Print quality troubleshooting 181 e Small random dark areas on the trailing edge of solid fill pages may be caused by transparencies sticking together in the output bin Try printing the job in smaller batches e The selected colors are undesirable when printed Select different colors in the software application or printer driver e Ifyou are using a reflective overhead projector use a standard overhead projector instead Print quality problems associated with the environment If the printer is operating in excessively humid or dr
157. phs Some applications convert text or graphics to raster images In these cases the Photographs settings will also control text and graphics Halftone options Halftone options affect the resolution and clarity of your color output You can select halftone settings for text graphics and photographs independently The two halftone options are Smooth and Detail e The Smooth option provides better results for large solid filled print areas It also enhances photographs by smoothing out fine color gradations Choose this option when uniform and smooth area fills are top priority e The Detail option is useful for text and graphics that require sharp distinctions among lines or colors or images that contain a pattern or a high level of detail Choose this option when sharp edges and details are top priority Neutral Grays The Neutral Grays setting determines the method used for creating gray colors used in text graphics and photographs Chapter 6 Color ENWW ENWW Two values are available for the Neutral Grays setting Black Only generates neutral colors grays and black using only black toner This guarantees neutrals colors without a color cast 4 Color generates neutral colors grays and black by combining all four toner colors This method produces smoother gradients and transitions to non neutral colors and it produces the darkest black Edge Control The Edge Control setting determines how edges are rendered Edge contro
158. print jammed pages During the recovery process the printer may reprint several good pages that were printed before the paper jam occurred Be sure to remove any duplicated pages To disable paper jam recovery 1 Press v to enter the MENUS 2 Press to highlight CONFIGURE DEVICE 140 Chapter 8 Problemsolving ENWW ENWW Oo NDNA w 9 Press v to select CONFIGURE DEVICE Press w to highlight SYSTEM SETUP Press v to select SYSTEM SETUP Press to highlight JAM RECOVERY Press v to select JAM RECOVERY Press to highlight OFF Press v to select OFF 10 Press the Pause Resume button to return to the Ready state To improve print speed and increase memory resources you may want to disable paper jam recovery If paper jam recovery is disabled the pages involved in a jam will not be reprinted Paper jams 141 Common causes of paper jams The following table lists common causes of paper jams and suggested solutions for resolving them Common causes of paper jams 142 Chapter 8 Problemsolving Paper does not meet HP recommended paper specifications A supply item is installed incorrectly causing repeated jams You are reloading paper that has already passed through a printer or copier An input tray is loaded incorrectly Paper is skewed Paper is binding or sticking together Paper is removed before it settles into the output bin When duplexing the paper is Use only paper that meets H
159. printer driver installed in the computer The correct printer and port are Select the correct printer and not selected on the computer port The network is not configured Use the network software to properly for this printer verify the printer s network configuration or consult with the network administrator The power source receptacle is Connect the printer to a not working correctly different power receptacle 174 Chapter 8 Problemsolving ENWW Printer control panel problems The following table lists common printer control panel problems and suggested solutions for resolving them Printer control panel problems ENWW Control panel settings work incorrectly Unable to select Tray 3 or Tray 4 optional 500 sheet paper feeder The printer control panel display is blank or is not lit even when the fan is running Printer settings in the printing software application or printer driver differ from the printer control panel settings Control panel settings were not correctly saved after they were changed The Data indicator light is lit and there are no pages printing If the printer is on a network another user may have changed printer control panel settings Tray 3 or Tray 4 500 sheet paper feeder does not appear as an input tray option on the configuration page or on the control panel Tray 3 or Tray 4 does not appear as an option in the printer driver Fans may run while the pri
160. printer to print an A4 job on letter size YES j paper when no A4 paper is loaded a letter size job when no A4 size paper is loaded an A3 job on 11 by 17 size paper when no A3 paper is loaded and a 11 by 17 size job on A3 paper when no 11 by 17 size paper is loaded NO YES Configure device menu 31 C FORM LENGTH Allows you to configure settings for the printer control language ORIENTATION FONT SOURCE FONT NUMBER FONT PITCH FONT POINTSIZE SYMBOL SET APPEND CR TO LF Print quality menu This menu allows you to adjust all aspects of print quality including calibration registration and color half tone settings pown e o ADJUST COLOR CYAN DENSITY Allows you to modify the half MAGENTA DENSITY tone settings for each color YELLOW DENSITY BLACK DENSITY RESTORE COLOR VALUES SET REGISTRATION PRINT TEST PAGE Allows 1 sided and 2 sided SOURCE duplex image alignment ADJUST Tray 1 ADJUST Tray 2 ADJUST Tray 3 ADJUST Tray 4 PRINT MODES A list of available modes Allows you to associate each appears paper type with a specific print mode OPTIMIZE REDUCE BACKGROUND Allows you to optimize certain parameters for all jobs rather TRANSFER than optimizing by paper type RESTORE OPTIMIZE CALIBRATE NOW o Performs all printer calibrations System setup menu The system setup menu allows you to make changes to general printer configuration default settings such as PowerSave Time printer personality l
161. program information and instructions are included in every new HP LaserJet print cartridge and supplies package 206 Appendix E Regulatory information ENWW ENWW HP Printing Supplies Returns and Recycling Program Information Since 1990 the HP Printing Supplies Returns and Recycling Program has collected more than 47 million used LaserJet printer cartridges that otherwise might have been discarded in the world s landfills The HP LaserJet printer cartridges and supplies are collected and bulk shipped to our resource and recovery partners who disassemble the cartridges After a thorough quality inspection selected parts are reclaimed for use in new cartridges Remaining materials are separated and converted into raw materials for use by other industries to make a variety of useful products e U S returns For a more environmentally responsible return of used cartridges and supplies HP encourages the use of bulk returns Simply bundle two or more cartridges together and use the single pre paid and pre addressed UPS label that is supplied in the package For more information in the U S call 1 800 340 2445 or visit the HP LaserJet Supplies website at http www hp com go recycle e Non U S recycling returns Non U S customers should call the local HP Sales and Service Office or visit the http www hp com go recycle website for further information regarding availability of the HP Supplies Returns and Recycling Program Recycled pap
162. quality and excessive mechanical wear However some heavier media such as HP Cover Stock can be safely used 74 Chapter 4 Printing tasks ENWW CAUTION ENWW HP LaserJet Tough paper When printing on HP LaserJet Tough paper use the following guidelines Handle HP LaserJet Tough paper using the edges Oils from your fingers deposited on HP LaserJet Tough paper can cause print quality problems Use only Hewlett Packard LaserJet Tough paper with this printer HP products are designed to work together for optimum printing results In either the software application or the driver select TOUGH PAPER as the media type or print from a tray that is configured for HP LaserJet Tough paper Transparent media that are not designed for LaserJet printing will melt in the printer causing damage to the printer Preprinted forms and letterhead Observe the following guidelines for best results with preprinted forms and letterhead Forms and letterhead must be printed with heat resistant inks that will not melt vaporize or release hazardous emissions when subjected to the printer s fusing temperature of approximately 190 C 374 F for 0 1 second Inks must be non flammable and should not adversely affect any printer rollers Forms and letterhead should be sealed in a moisture proof wrapping to prevent changes during storage Before loading preprinted paper such as forms and letterhead verify that the ink on the paper is dry Dur
163. r loading in Tray 1 65 paper handling menu 30 parallel configuration 53 personality setting 40 PIN personal identification number private jobs 80 PowerSave changing settings 39 disabling 39 time 39 print cartridge authentication 102 checking the toner level 103 genuine HP 102 life expectancy 103 managing 102 non HP 102 replacing 104 storing 102 print quality menu 32 print server card installing 189 printer driver 11 printer information pages 86 182 printer personalities 40 Printer Status and Alerts using 93 printing menu 31 private jobs deleting 81 ENWW printing 80 product stewardship 206 R recycling print cartridge 206 regulations FCC 205 resets menu 35 retrieve job menu 28 S safety statements laser safety 210 laser safety for Finland 211 service agreements 201 software applications 14 networks 12 Printer Status and Alerts 93 printing system 11 special situations custom sized paper 78 different first page 78 status Printer Status and Alerts 93 stopping a print request 78 storing jobs deleting 80 printing 79 private jobs 80 proof and hold jobs 79 ENWW quick copy jobs 79 subnet mask 47 supplies ordering 193 replacement intervals 109 supplies low configuring e mail alerts 110 reporting 41 supplies out configuring alerts 110 supplies status page printing 87 system setup menu 32 7 troubleshooting checklist 114 incorrect printer output 178 jams 140 ove
164. r the printer power configuration The power cord is damaged or excessively worn The power source receptacle is not working correctly Printer response problems Verify that the printer is on Fans may run while the printer is in Standby mode off Verify that the printer memory DIMMs are correctly installed and are not defective Turn off the printer and then disconnect and reconnect the power cord Turn the printer back on Connect the printer to a proper voltage source as specified on the Power Rating Label on the back of the printer Replace the power cord Connect the printer to a different power receptacle 171 Printer is on but nothing prints 172 Chapter 8 Problemsolving The printer Ready indicator light is not lit Press Pause Resume to return the printer to the Ready state The top cover is not closed Close the top cover firmly properly The Data indicator light is flashing REPLACE lt COLOR gt CARTRIDGE appears on the printer display A printer message other than Ready appears on the printer control panel The parallel port may have a DOS timeout error The PS PostScript Emulation personality is not selected The correct driver is not selected in the software application or printer driver The printer is not properly configured The computer port is not configured or is not working properly The printer has not been correctly named for the network or f
165. r 1 Printer basics ENWW HP Color LaserJet 5500hdn The HP Color LaserJet 5500hdn includes the features of the 5500dtn including the additional 500 sheet paper feeder Tray 3 and stand hard disk a total of 160 MB of SDRAM and another 500 sheet paper feeder Tray 4 ENWW Printer configurations 7 Printer features 8 This printer combines the quality and reliability of Hewlett Packard printing with the features listed below For more information on printer features see the Hewlett Packard website at http www hp com support lj5500 Features Performance Supported printer personalities Storage features Environmental features Chapter 1 Printer basics 22 pages per minute ppm for A4 size paper and 21 ppm for letter size paper Also prints on transparencies and glossy paper For more information see Supported paper weights and sizes 96 megabytes MB of synchronous dynamic random access memory SDRAM 160 MB in the HP Color LaserJet 5500dn and 5500hdn printers Can be expanded to 416 MB Optional hard disk drive included with the HP Color LaserJet 5500hdn printer Graphic display on control panel Enhanced Help with animated graphics Embedded Web server to access support and order supplies network connected printers HP PCL 6 HP PCL 5c PostScript 3 emulation Automatic language switching Job retention for printers with hard disks Personal identification number PIN prin
166. r HP warranty To continue printing press CanceL Jos The first pending job will be cancelled If you believe you purchased an HP cartridge please call the HP fraud hotline at 1 877 219 3183 Any printer repair required as a result of using non HP cartridges is not covered under HP warranty Order the identified print cartridge Press v to continue Press for detailed information Press and to step through the instructions To exit help press Supplies ordering information is also available from the embedded Web server See Using the embedded Web server for more information ENWW Control panel message ORDER lt COLOR gt CARTRIDGE alternates with XXXX PAGES LEFT ORDER FUSER KIT XXXX PAGES LEFT For menus press v ORDER FUSER KIT XXXX PAGES LEFT To continue press v ENWW The identified print cartridge is nearing the end of its useful life The printer is ready and will continue for the estimated number of pages indicated The fuser is near end of life The printer is ready and will continue for the estimated number of pages indicated The fuser is near end of life and the SUPPLIES LOW setting in SYSTEM SETUP is set to STOP Order the identified print cartridge Estimated pages remaining is based upon historical page coverage of this printer Printing will continue until REPLACE lt COLOR gt CARTRIDGE is shown Press for detailed information Press a and to step
167. r specifications See Supported paper weights and sizes The surface of the paper is too smooth Use paper that meets HP paper specifications See Supported paper weights and sizes The driver setting is incorrect To change the paper type setting see Type and Size The paper you are using is too heavy for the paper type setting you selected and the toner is not fusing to the paper The moisture content of the paper is uneven too high or too low Use paper from a different source or from an unopened ream of paper Some areas of the paper reject toner Use paper from a different source or from an unopened ream of paper The letterhead you are using is printed on rough paper Use a smoother xerographic paper If this solves your problem consult with the printer of your letterhead to verify that the paper used meets the specifications for this printer See Supported paper weights and sizes The paper is excessively rough Use a smoother xerographic paper Overhead transparency defects Overhead transparencies may display any of the image quality problems that any other type of paper will cause as well as defects specific to printing on transparencies In addition because transparencies are pliable while in the print path they are subject to being marked by the paper handling components Allow transparencies to cool for at least 30 seconds before handling them In the printer driver Paper tab select Transparency as the pa
168. ranrnnnasennaananaaatnnaannnnaeennanannaae 58 Selecting print paper sae cessvarcieansesvedasaeddasa saddnadanydiade snd acveanaeluaaaneAdnadanesdiantathacedannedsdaia hendeanehedsan 60 P per t avoid cioinn aiaa aiaa a ia a E Aaa 60 Paper that may damage the printer essiiirnininni iiai iannia tna ia NARAN A 60 Conngunng INPUL Tays sec E E N 62 Conngunng Tray T SIZ eiei a Aa Aa 62 Gontiguring Tray T Ype paroan an a a NE 62 Tray 2 Tray 3 or Tray 4 detectable standard paper SIZC ececeeeceeeeeeeeeeteeeeeetnteeeeees 63 Tray 2 Tray 3 or Tray 4 paper type eesiscrisieiiieeed iini E EnA NEREA 63 Tray 2 Tray 3 or Tray 4 custom paper ssseessrueseeerrnnnesrnesseennnannsennasteennaaanannaaaeennnaannannaa 63 Tray 2 Tray 3 or Tray 4 nondetectable standard SiZES 0 ccceeeeceeeeeeeeeeeeeeetetteeeeeeees 65 Printing from Tray 1 multipurpose ray isesi ina 65 Printing envelopes from Tray Ve cscceieeeencsceceeendeeeale ceayecneteedgecaceceeysenueseddecaee sevedeuenewe de cunseecs 66 Printing from Tray 2 Tray 3 ANd Tray 4 0 cece eceeeee eee eeeeeeeeeeeeeaeeeeeeeaeeeeseneaeeeeeeeaeees 68 Loading detectable standard sized paper into Tray 2 Tray 3 and Tray 4 0 0 68 Loading undetectable standard or custom sized paper into Tray 2 Tray 3 and BLU L emer tener T E AE POEA T A A II I E E nce rete ere rere Tre 71 Printing on special medidecrorssnisinianiiiin Maran aN A d O ThAMSPAENClES a5 cficccsascseccessavaceanduaadsbacdcha
169. ransparencies A4 C4179A 200 sheets HP LaserJet Soft Gloss paper letter C4179B HP LaserJet Soft Gloss paper A4 200 sheets Q1298A HP LaserJet Tough paper letter I Q1298B HP LaserJet Tough paper A4 HPU1132 HP Premium Choice LaserJet paper letter CHP410 HP Premium Choice LaserJet paper A4 ae HPJ1124 HP LaserJet paper letter PHP HP LaserJet paper A4 LaserJet paper HP LaserJet paper A4 a materials el 7863 HP LaserJet Printer Family Print Media Guide Ordering directly through the printer software for printers directly connected to a ENWW computer 195 5021 0337 PCL PJL Technical Reference Package For downloadable versions go to http www hp com support 15500 When connected select Manuals 196 Appendix B Supplies and accessories ENWW C Service and Support Hewlett Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP Color LaserJet 5500 5500n 5500dn 5500dtn One year limited warranty and 5500hd n printer HP warrants to you the end user customer that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products may be either new or equivalent in performance to new HP warrants to you that HP software wi
170. ray is not properly adjusted the printer might display an error message or the paper might jam 70 Chapter 4 Printing tasks ENWW Loading undetectable standard or custom sized paper into Tray 2 Tray 3 and Tray 4 The Tray X size menu will be displayed when the Tray 2 Tray 3 or Tray 4 switch is in the custom size position You must also change the size setting in the control panel from ANY CUSTOM to CUSTOM or select the undetectable size 1 Remove tray from the printer 2 Move the tray switch to the Custom size position Once a custom size is set for a tray it will be retained until the switch is moved back to Standard 3 Slide the paper width guides all the way open and adjust the rear paper length guide to the length of the paper being used Wa JL LI KI 4 LLIT vA SRS l R ENWW Configuring input trays 71 4 Load the paper face up making sure that the stack height of the paper does not exceed the maximum stack height mark in the tray 6 7 Select the paper size in the control panel 72 Chapter 4 Printing tasks ENWW Printing on special media CAUTION Note Note ENWW Use these guidelines when printing on special types of media Transparencies When printing on transparencies use the following guidelines Handle transparencies using the edges Oils from your fingers deposited on the transparency can cause print quality problems Use only overhead transparencies recommende
171. rays 2 3 and 4 use Custom size specifically for B5 ISO Trays 2 3 and 4 do not support the range of custom sizes available in Tray 1 Automatic 2 sided printing duplexing Automatic 2 sided Weight or thickness Capacity printing Standard size paper 60 to 120 g m Letter A4 A3 Legal 16 to 32 Ib bond Executive JIS B5 11 by 17 The printer automatically prints on paper weights up to 163 gm However automatic 2 sided printing on weights above the maximum value noted in this table can produce unexpected results Automatic 2 sided printing does not support rotated short edge first orientation Manual 2 sided duplex printing Any of the supported paper sizes listed for printing from Tray 1 can be manually duplexed See 2 sided duplex printing for more information Print media specifications 17 18 Chapter 1 Printer basics ENWW Control panel This chapter contains information on the printer control panel which provides control of printer functions and communicates information about the printer and print jobs The following topics are covered e Control panel overview e Control panel buttons e Interpreting control panel indicator lights e Control panel menus e Menu hierarchy e Retrieve job menu for printers with a hard disk e Information menu e Paper handling menu e Configure device menu e Diagnostics menu e Changing printer control panel configuratio
172. reidedeasadapan E sea saaauadeaangecdceadsnanetessnsaienndesteaedO Glossy PAPO listesiiaticsasdecncanccdivatdederabiudavencederatcdadnuahcaestederecuwanaedie sad aeaa aaa a AAA 73 COlOred paplis aeiiaaie A Aa AAEE REDE 73 ENVElODE Senisi a aaa i aa aoaaa e aN s a aa aa 73 EE E E T A E E TE A Genes 74 Heavy paperisen aaa aa aaa aa a aa aaa a aaia 74 AP LaserJet Tough papel t cic ce adie tester nasser e ia Ea R a EA 75 ENWW ENWW Preprinted forms and letterhead c cececcecceeeeeeeeeeeeececeaecaeeeeeeeeeeeseteeceaaeseeeeeeeeneeeees 715 Recycled Pape crinii onneani aoa aai aa eadedssancddasadeiadsuedeteces inguactecdee 75 2 SIdEd duplex PNN eoe aea A E EENE ATAOE 76 Control panel settings for automatic 2 sided Printing 0 c ccc seeeeeeeneeeeeeeeneeeeeeneeeeeaes 76 Options for binding 2 sided printing jODS ccceeeeteeeeeneeeeeeeeneeeeeeeneeeeeteeeeeetaeeeeeeaas 77 Manual 2 Sid d prinieccncnericninri A AE E A 77 Special printing Situations ccccecececce cece cece eeceeeae cece seen se ceaeaaeeeeeeeeceaeeeeeeeeeseceecsacaeeeeeeeeeneees 78 Printing a different first PAGS sities cecees nciteetadietnciee hd inae EEEE 78 Printing ON CUStOM SIZE PAPES cccceceeceeeeeeceeececeeeeeeeeeeeeteeeecectcieeeeeteeeetetttttitsstteteeee AB SLOPPING a print TEQUES be ics ecsiewsees niea a a a e a aea AREA AEE 78 Job retention features eee tr iii i rine ee ieee ieee erties ee nieeeeesnieeeenaeeeeeea 79 Slo
173. remely dark screen colors are being printed in black The colors on the computer screen differ from the printer output Remove the sealing tape from the print cartridge for the color that is missing See Changing print cartridges Check the supplies gauge on the control panel or print a supplies status page See Printer information pages Verify that each print cartridge is installed properly The software application may interpret extremely light colors as white If so avoid using extremely light colors The software application may interpret extremely dark colors as black If so avoid using extremely dark colors In the printer driver s Color Control tab select Screen Match Note Several factors can influence your ability to match printed colors to those on your screen These factors include paper overhead lighting software applications operating system palettes monitors and video cards and drivers Color printing problems 177 Incorrect printer output The following table lists common printer output problems and suggested solutions for resolving them Incorrect printer output Incorrect fonts are printed The font has not been correctly Re select the font in the selected in the software software application application The font is not available to the Download the font to the printer printer or use another font In Windows the driver does this automatically The correct print
174. reviation for dynamic host configuration protocol DHCP enables individual computers or peripherals connected to a network to find their own configuration information including the IP address Abbreviation for dual in line memory module A small circuit board that holds memory chips A feature that allows printing on both sides of a sheet of paper Abbreviation for Enhanced Input Output A hardware interface used for adding an internal print server network adaptor hard disk and other plug in functionality for HP printers Software that emulates Adobe PostScript a programming language that describes the appearance of the printed page Abbreviation for Encapsulated PostScript a type of graphics file Abbreviation for Fast InfraRed InfraRed wireless printing Glossary 213 firmware font fuser grayscale halftone pattern HP Jetdirect HP Web Jetadmin 1 0 IP address IPX SPX macro media memory tag monochrome mopy network 214 Glossary Programming instructions that are stored in a read only memory unit inside the printer A complete set of letters numerals and symbols in a typeface The assembly that uses heat to fuse the toner onto the paper or other media Various shades of gray A halftone pattern uses differing sizes of ink dots to produce a continuous tone image such as a photograph HP product for network printing HP trademarked Web based pr
175. rhead transparencies 181 print quality 181 two sided printing 76 U usage page printing 87 WwW warranty print cartridge 199 product 197 transfer unit 200 Index 219 220 Index ENWW invent 2003 Hewlett Packard Development Company LP www hp com 53 C9656 909 56 9
176. ring a print jo Deseacrenerin i orin n dene beriedade duazcersuatontedandecageeveleaaheaviuantecsaaiuevaadives 79 QUICK COPYING a Obiecana oiiaaie an EENE EEEREN eNEAN Ea 79 Proofing and Molding a JOD e nccneiecsicccnreasenen a dD Private JODS a a A r A a a A E aN R E E 80 Printing with the optional HP Fast InfraRed Receiver essesessseerrsseserrssserrrrssrrernssserrrnssens 82 Setting up to print with Windows 95 98 2000 NT Me and XP 2 eeeeeeeeeeeeees 82 Setting up to print with Macintosh COMPUTENS cececeeeeeceeceeeeeeeeeeeeeeeeneaaeeeeeeeeeeeeeees 82 Protng a JOD sis cekals ate tetaee ae i Ea AE EE ap te Mende eea aang 83 Interrupting and resuming PFINTING 0 eee eee eee ee eetee ee ee eee e teats eee eaeeeeeeaeeeeeaaeeeeeaeeeeenas 83 Managing MEMOL ccceeceeceeeree ee eeeree ee eeenne eee eeeeae AARNE AAEREN EENAA ra a 84 5 Managing the printer Printer information PaQeS cceeceeceeeeeeeeeeeeeeeene eee ttnt tintant eaaeeeeeeeaeeeeeeeeaeeeeeeeeaeeeeseeiaeeeeseeas 86 MOULIN ADs is iscdanstcece chee cveccaeesagtueedcccadd E saueaucusaniea td eadenteaguersacvagiaadtes a 86 Configuration PAQE eect tt eee ene erties et ne ee eet e ee eet aeee ee teeeeetaeeeeeeteeeeenieeeee 86 SUpplleS Status Page iiijecieekeH hae aerate Ps ae eke eda ea a ea eens 87 Usage PAGS erred cogeskagcckuscece Aivaan dc eeneteanete reves ds aa S fi aineiteela naga 87 DG sticeet slat aA stands sed dia
177. rinter driver e Select the appropriate 2 sided printing options in the printer driver software 2 sided printing options include page and binding orientation e 2 sided printing is not supported for certain media types including transparencies labels cardstock and glossy film e For best results avoid 2 sided printing with rough textured heavy weight paper e When using 2 sided printing load pre printed forms and letterhead into Tray 2 Tray 3 and Tray 4 face down with the top edge of the page to the left To load pre printed forms and letterhead into Tray 1 load them face up with the top edge of the page to the left Control panel settings for automatic 2 sided printing Many software applications allow you to change 2 sided printing settings If your software application or printer driver does not allow you to adjust 2 sided printing settings you can adjust these settings through the control panel The factory default setting is OFF Do not use 2 sided printing when printing on labels Serious damage to the printer may result To enable or disable 2 sided printing from the printer control panel Changing settings for 2 sided printing through the printer control panel affects all print jobs Whenever possible change settings for 2 sided printing through your software application or printer driver Press v to enter the MENUS Press w to highlight CONFIGURE DEVICE Press v to select CONFIGURE DEVICE 1 2 3 4 Press
178. rivate jobs The private printing feature lets you secure a job with a Personal Identification Number PIN That job cannot be printed or deleted until the PIN is entered at the control panel A lock symbol next to a job name indicates the job is private Specify that a job is private from the driver Select the Private Job option and type a 4 digit PIN To avoid overwriting jobs with the same name also specify a username and job name Printing a private job 1 Press v to enter MENUS 2 RETRIEVE JOB is highlighted 3 Press v to select RETRIEVE JOB 4 Press to highlight your USER NAME 80 Chapter 4 Printing tasks ENWW ENWW Oe esl Oe 01 10 11 12 13 14 15 Press v to select your USER NAME Press to highlight a JOB NAME Press v to select the JOB NAME PRINT is highlighted Press v to select PRINT Press a or to select the first digit of the PIN Press v to select the digit The number changes to an asterisk Repeat steps 10 and 11 for the remaining three digits of the PIN Press v when finished entering PIN Press a and to select the number of copies needed Press v to print the job Deleting a private job If the printer is turned off all private jobs are deleted A private job can also be deleted from the printer control panel You can delete a job without printing it or delete it after it is printed 1 oN Oa F WD Press v to enter MENUS RETRIEVE JOB is highlighted Press v to sel
179. rly installed the printer detects them and lists Tray 3 and Tray 4 as choices in the control panel CONFIGURE DEVICE menu Tray 2 Tray 3 and Tray 4 adjust for many sizes The printer automatically detects some paper sizes in Tray 2 Tray 3 and Tray 4 based on the tray s paper guide configuration See Supported paper weights and sizes The paper path for Tray 3 passes through Tray 2 The paper path for Tray 4 passes through Tray 3 and then through Tray 2 If Tray 2 or Tray 3 is partially pulled out or removed paper from Tray 3 or Tray 4 cannot feed into the printer This causes the printer to stop and generate a message that Tray 2 and or Tray 3 must be installed Loading detectable standard sized paper into Tray 2 Tray 3 and Tray 4 Detectable standard sized paper are Letter A3 A4 11 by 17 Legal JIS B5 and Executive 68 Chapter 4 Printing tasks ENWW CAUTION Do not print cardstock or envelopes from Tray 2 Tray 3 and Tray 4 Print on these types of paper only from Tray 1 Do not overfill the input tray or open it while it is in use Doing so can cause jams in the printer 1 Remove the tray from the printer 2 Adjust the rear paper guide by squeezing the guide adjustment latch and sliding it to the size of the paper being used ENWW Configuring input trays 69 4 Load the paper face up making sure that stack height of the paper does not exceed the maximum stack height mark in the tray 6 Note If the t
180. rocking the cartridge from side to side 6 Remove the orange shipping tape Remove and discard the orange shipping locks from the new print cartridge 106 Chapter 7 Maintenance ENWW 7 Remove the inside sealing tape by breaking the orange tab on the end of the new print cartridge and pulling the tape completely out Discard the tape 8 Align the print cartridge with the tracks inside the printer and insert the cartridge until it is completely seated and clicks into place I INUN D ON I Note If a cartridge is in the wrong slot the control panel will display the message INCORRECT lt COLOR gt or INCORRECT SUPPLIES 9 Close the front cover and then close the top cover After a short while the control panel should display Ready 10 Installation is complete Place the used print cartridge in the box in which the new cartridge arrived See the enclosed recycling guide for recycling instructions 11 If you are using a non HP print cartridge check the control panel for further instructions For additional help go to http www hp com support j5500 ENWW Changing print cartridges 107 Replacing supplies CAUTION Carefully follow the guidelines in this section when replacing printer supplies Locating supplies Supplies are identified by labeling and blue plastic handles The following figure illustrates the location of each supply item Ta E SR Paine a Supply i
181. rovide CMYK approximations to the spot color Most process swatch books will have a note on what process standards were used to print the swatch book In most cases they will be SWOP EURO or DIC To get optimal color matching to the process swatch book select the corresponding ink emulation from the printer menu If you cannot identify the process standard use SWOP ink emulation 100 Chapter 6 Color ENWW ENWW Maintenance This chapter describes ways to maintain your printer The following topics are covered Managing the print cartridge Changing print cartridges Replacing supplies Configuring e mail alerts Periodic cleaning 101 Managing the print cartridge CAUTION Using storing and monitoring print cartridges can help ensure quality printer output HP print cartridges When you use a genuine new HP print cartridge part number C9730A C9731A C9732A C9733A you can obtain the following supplies information e percentage of supplies remaining e estimated number of pages remaining e number of pages printed Non HP print cartridges Hewlett Packard Company cannot recommend use of non HP print cartridges either new or remanufactured Because they are not genuine HP products HP cannot influence their design or control their quality Service or repair required as a result of using a non HP print cartridge will not be covered under the printer warranty If you use a non HP print cartridge cert
182. rs first This warranty does not cover products that have been modified refurbished remanufactured misused or tampered with in any way This limited warranty gives you specific legal rights You may have other rights which vary from state to state province to province and country region to country region THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED THE HEWLETT PACKARD COMPANY SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT ALLOWED BY APPLICABLE LAW IN NO EVENT SHALL HEWLETT PACKARD COMPANY BE LIABLE FOR ANY INCIDENTAL CONSEQUENTIAL SPECIAL INDIRECT PUNITIVE OR EXEMPLARY DAMAGES OR LOST PROFITS FROM ANY BREACH OF THIS WARRANTY OR OTHERWISE In the event that your product proves to be defective please return to place of purchase with a written description of the problem 200 Appendix C Service and Support ENWW HP maintenance agreements ENWW HP has several types of maintenance agreements that meet a wide range of support needs Maintenance agreements are not part of the standard warranty Support services may vary by area Check with your local HP dealer to determine the services available to you On site service agreements To provide you with the level of support best suited to your needs HP has on site service agreements with three response times Priority on site service This agreeme
183. rs will experience greatly improved color matching SRGB improves your ability to match colors between the printer the PC monitor and other input devices scanner digital camera automatically without the need to become a color expert Printing in four colors CMYK Cyan magenta yellow and black CMYK are the inks used by a printing press The process is often called four color printing CMYK data files are typically used by and originate from graphic arts printing and publishing environments The printer will accept CMYK colors through the PS printer driver The printer color rendering of CMYK is designed to provide rich saturated colors for text and graphics CMYK ink set emulation PostScript only The printer s color rendering of CMYK can be made to emulate several standard Offset Press ink sets e Default This selection is good for general purpose rendering of CMYK data It is designed to render photographs well while at the same time providing rich saturated colors for text and graphics e SWOP Common ink standard in the U S and other locations e Euroscale Common ink standard in Europe and other locations e DIC Dainippon Ink and Chemical Common ink standard in Japan and other locations e Device Emulation is turned off To render photographs properly with this selection images require color management in the application or operating system Using color 97 Managing color Note Note 98 Setting color
184. rver or Configuring input trays for type and size Then when you choose that type or size as you print a job the printer pulls from the tray configured for that type or size Precedence for print settings software Changes made to print settings are prioritized or take precedence depending on where the changes are made Chapter 4 Printing tasks ENWW Note CAUTION ENWW The names of commands and dialog boxes may vary depending on your program Page Setup dialog box This dialog box opens when you click Page Setup or a similar command on the File menu of the program you are working in Settings changed here override settings changed anywhere else Print dialog box This dialog box opens when you click Print Print Setup or a similar command on the File menu of the program you are working in Settings changed in the Print dialog box have a lower priority and do not override changes made in the Page Setup dialog box Printer Properties dialog box printer driver The printer driver opens when you click Properties in the Print dialog box Settings changed in the Printer Properties dialog box do not override settings available anywhere else Default printer settings The default printer settings determine settings used in all print jobs unless settings are changed in the Page Setup Print or Printer Properties dialog boxes as described above There are several ways to change the default printer settings depending on the oper
185. ry page The printer will return to the online EVENT LOG Ready state when the page is completed Printing The printer is generating the mass No action necessary storage directory page The printer will FICE DIRECTORY return to the Ready state when the page is completed Printing The printer is generating either the PCL No action necessary or PS personality typeface list The FONT LIST printer will return to the Ready state when the page is completed Printing The printer is generating the printer menu No action necessary MENU MAP map The printer will return to the Ready state when the page is completed ENWW Control panel messages 125 Control panel message Printing PQ TROUBLESHOOTING Printing REGISTRATION PAGE Printing SUPPLIES STATUS Printing USAGE PAGE Processing Processing duplex job Do not grab paper until job completes Processing lt JOB NAME gt Processing lt JOB NAME gt copy lt x gt of lt y gt Processing lt JOB NAME gt from tray xx Ready Diagnostics mode To exit press Cancel Job key Ready For menus press v Receiving upgrade 126 Chapter 8 Problemsolving The printer is generating the print quality troubleshooting pages The printer will return to the Ready state when the pages are printed The printer is generating the registration page The printer will return to the SET REGISTRATION menu when the page is complet
186. s Be sure to set the correct paper size in both the page setup and print dialog boxes If your software doesn t allow this specify the custom paper size dimensions in the Paper handling menu of the printer control panel See Paper handling menu for more information If your software application requires you to calculate margins for custom size paper see the online Help for that application Stopping a print request You can stop a print request either from the printer control panel or from your software application To stop a print request from a computer on a network see the online Help for the specific network software It may take some time for all printing to clear after you have canceled a print job To stop the current print job from the printer control panel Press Cancet Jos on the printer control panel to cancel the job that is currently printing Pressing Cancet Jos does not affect subsequent print jobs that are stored in the printer buffer Chapter 4 Printing tasks ENWW To stop the current print job from your software application If several requests have been sent to the printer through your software they may be waiting in a print queue in Windows Print Manager for example See your software documentation for specific instructions on canceling a print request from the computer Job retention features CAUTION ENWW The HP Color LaserJet 5500 series printer lets you store a job in the printer memory for prin
187. s the available PCL fonts PRINT PS FONT LIST Prints the available PS emulated PostScript fonts ENWW Information menu 29 Paper handling menu The paper handling menu allows you to configure input trays by size and type It is important to correctly configure the trays with this menu before you print for the first time Note If you have used previous HP LaserJet printers you might be accustomed to configuring Tray 1 to first mode or cassette mode To mimic the settings for first mode configure Tray 1 for size ANY and type ANY To mimic the settings for cassette mode set either the size or type for Tray 1 to a setting other than ANY Cr o pe po S Tray 1 SIZE A list of available sizes appears Allows you to configure the paper size for Tray 1 The default is ANY See Supported paper weights and sizes for a complete list of available sizes Tray 1 TYPE A list of available types Allows you to configure the appears paper type for Tray 1 The default is ANY See Supported paper weights and sizes for a complete list of available types Tray 2 SIZE A list of available sizes appears Allows you to configure the paper size for Tray 2 Tray 3 or Tray 3 SIZE Tray 4 The default setting is the Tray 4 SIZE size detected by the guides in the tray To use a custom size or undetectable standard size move the switch in the tray to Custom See Supported paper weights and sizes for a complete list of available sizes
188. s w to select CONFIG METHOD Press v to select CONFIG METHOD Press to highlight MANUAL Press v to select MANUAL Press w to highlight MANUAL SETTINGS Press v to select MANUAL SETTINGS Press to highlight IDLE TIMEOUT Press v to select IDLE TIMEOUT Press the a or arrow to to increase or decrease the number of seconds for the idle timeout Press v to save the idle timeout Press the Pause Resume button to return to the Ready state Setting the link speed By factory default the link speed is set to AUTO Use the following procedure to set a specific speed oN Oar wr 9 10 11 12 Press v to enter the MENUS Press w to highlight CONFIGURE DEVICE Press v to select CONFIGURE DEVICE Press to highlight O SUBMENU Press v to select I O SUBMENU Press to highlight EIO X where X 1 2 or 3 Press v to select EIO X Press v to highlight LINK SPEED Press w to select LINK SPEED Press to highlight the desired link speed Press v to select the desired link speed Press the Pause Resume button to return to the Ready state 50 Chapter 3 I O Configuration ENWW Note Note ENWW Disabling network protocols optional By factory default all supported network protocols are enabled Disabling unused protocols has the following benefits e decreases printer generated network traffic e prevents unauthorized users from printing to the printer e provides only pertinent information on the conf
189. scribes how to perform basic printing tasks The following topics are covered Controlling print jobs Selecting print paper Configuring input trays Printing on special media 2 sided duplex printing Special printing situations Job retention features Printing with the optional HP Fast InfraRed Receiver Managing memory 57 Controlling print jobs Note 58 In the Microsoft Windows operating system three settings affect how the printer driver tries to pull paper when you send a print job The Source Type and Size settings appear in the Page Setup Print or Print Properties dialog boxes in most software programs If you do not change these settings the printer automatically selects a tray using the default printer settings Source Printing by Source means you choose a specific tray from which you want the printer to pull paper The printer tries to print from this tray no matter what type or size is loaded in it If you choose a tray that is configured for a type or size that does not match your print job the printer does not print automatically Instead it waits for you to load the tray you chose with the type or size of print paper for your print job If you load the tray correctly the printer begins printing If you press v the display allows you to choose other trays If you have difficulties printing by Source see Precedence for print settings software Type and Size Pr
190. serJet 5500 series printer offers great color printing as soon as you set up the printer It provides a combination of automatic color features to generate excellent color results for the general office user plus sophisticated tools for the professional who is experienced with color use The HP Color LaserJet 5500 series printer provides carefully designed and tested color tables to provide smooth accurate color rendition of all printable colors HP ImageREt 2400 HP ImageREt 2400 is a technology that provides you with the best color print quality without having to change driver settings or make trade offs between print quality performance and memory ImageREt 2400 produces photorealistic images ImageREt 2400 provides 2400 dpi color laser class quality through a multilevel printing process This process precisely controls color by combining up to four colors within a single dot and by varying the amount of toner in a given area As a result ImageREt 2400 together with the 600 by 600 dpi engine resolution creates millions of smooth colors Paper selection For the best color and image quality it is important to select the appropriate paper type from the software printer menu or from the front panel See Selecting print paper Color options Color options enable optimal color output automatically for diverse types of documents Color options use object tagging which allows optimal color and halftone settings to be used for different
191. solving ENWW Partial printout A memory error message Free up printer memory by appears on the printer control deleting unneeded panel downloaded fonts style sheets and macros from printer memory or Add more memory to the printer The file you are printing Check the software application contains errors to verify that the file does not contain errors 1 Print another file that you know is error free from within the same application or Print the file from another application Guidelines for printing with different fonts e The 80 internal fonts are available in PostScript Emulation PS and PCL mode e To conserve printer memory download only those fonts that are needed e f you require several downloaded fonts consider installing additional printer memory Some software applications automatically download fonts at the beginning of each print job It might be possible to configure those applications to download only soft fonts that are not already resident in the printer ENWW Incorrect printer output 179 Software application problems The following table lists common software application problems and suggested solutions for resolving them Software application problems Unable to change system selections through software System software changes are Consult with your network locked out by the printer control administrator panel The software application does See the software application not s
192. sound manner This product has been designed with several attributes to minimize impacts on the environment Ozone production This product generates no appreciable ozone gas O3 Energy consumption Energy usage drops significantly while in PowerSave mode which saves natural resources and saves money without affecting the high performance of this printer This product qualifies for ENERGY STAR which is a voluntary program to encourage the development of energy efficient office products lant ENERGY STAR is a U S registered service mark of the U S Environmental Protection Agency As an ENERGY STAR partner Hewlett Packard Company has determined that this product meets ENERGY STAR Guidelines for energy efficiency For more information see http www energystar gov Paper use This product s optional automatic duplex feature two sided printing can reduce paper usage and the resulting demands on natural resources Plastics Plastic parts over 25 grams have markings according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product s life HP LaserJet Printing Supplies In many countries regions this product s printing supplies print cartridges fuser and transfer unit can be returned to HP through the HP Printing Supplies Returns and Recycling Program An easy to use and free takeback program is available in over 48 countries regions Multi lingual
193. storage device is full Pressing the w button should clear the message Printing can continue but there may be unexpected behavior X Description 1 for removable disk flash or hard 0 for onboard NVRAM A critical hardware error has occurred The EIO accessory card in slot X has encountered a critical error Press v to continue Turn the printer off and then back on If the problem persists contact HP Support Turn the printer off and then back on If the problem persists contact HP Support Turn the printer off and then back on If the problem persists contact HP Support Control panel messages 139 Paper jams Note Use this illustration to troubleshoot paper jams in the printer For instructions on clearing paper jams see Clearing paper jams Paper jam locations shown without optional Tray 3 or optional Tray 4 top cover area duplex path paper path input path trays akRWNDN Paper jam recovery This printer automatically provides paper jam recovery a feature that allows you to set whether the printer should attempt to automatically reprint jammed pages The options are e AUTO Printer will attempt to reprint jammed pages e OFF Printer will not attempt to re
194. tem locations 1 fuser 2 print cartridges 3 transfer unit Supply replacement guidelines To facilitate the replacement of supplies keep the following guidelines in mind when setting up the printer e Sufficient space is required above and in the front of the printer for removing supplies e The printer should be located on a flat sturdy surface For instructions on installing supplies see the installation guides provided with each supply item or see more information at http www hp com support j5500 When you connect select Solve a Problem Hewlett Packard recommends the use of HP products in this printer Use of non HP products may cause problems requiring service that is not covered by the Hewlett Packard warranty or service agreements 108 Chapter 7 Maintenance ENWW ENWW Making room around the printer for replacing supplies The following illustration shows the clearance necessary in front of above and to the side of the printer for replacing supplies SS SS Supplies replacement clearance diagram 1 628 mm 25 inches 2 1550 mm 61 inches 3 940 mm 37 inches Approximate replacement intervals for supplies The following table lists the estimated replacement intervals for supplies and the control panel messages that prompt when to replace each item Printer message Page count Approximate time period Color cartridges REPLACE lt BLACK gt 13 000 pages 3 25 months CARTRIDGE REPLACE lt COLOR
195. terrupting and resuming printing The job interrupt and resume feature lets you temporarily stop the job that is currently printing in order to print another job through an FIR connection When the FIR job is finished printing the interrupted job resumes printing To interrupt the job at the printer connect to the FIR port on the printer and send a job to the printer The printer stops printing the current job when it reaches the end of the copy it is printing The printer then prints the job sent over the FIR connection When the printer is done printing that job it resumes printing the original job with multiple copies where it left off Printing with the optional HP Fast InfraRed Receiver 83 Managing memory This printer supports up to 416 MB of memory You can add additional memory by installing Dual Inline Memory Modules DIMMs To allow for memory expansion the printer has three DIMM slots which accept 64 128 or 256 MB of RAM each For information about installing memory see Working with memory and print server cards The printer uses 168 pin nonparity synchronous DRAM memory modules Extended data output EDO DIMMs are not supported Note If memory problems occur when you are printing complex graphics you can make more memory available by removing downloaded fonts style sheets and macros from printer memory Reducing the complexity of a print job from within an application can help avoid memory problems 84 Chapter 4
196. the paper see the software documentation Configure the tray for the paper see Configuring input trays 169 Printer will not duplex or duplexes incorrectly 2 sided printing 170 Chapter 8 Problemsolving You are trying to duplex on unsupported paper The printer driver is not set up for 2 sided printing The first page is printing on the back of preprinted forms or letterhead Printer model does not support 2 sided printing Verify that the paper is supported for 2 sided printing See Supported paper weights and sizes Set up the printer driver to enable 2 sided printing Load preprinted forms and letterhead in Tray 1 with the letterhead or printed side up and the top of the page to the left For Tray 2 Tray 3 or Tray 4 load these paper printed side down with the top of the page to the left See 2 sided duplex printing for more information on 2 sided printing The HP Color LaserJet 5500 and 5500n printers do not support automatic 2 sided printing ENWW Printer response problems The following table lists common printer response problems and suggested solutions for resolving them Printer response problems No display message ENWW The printer on off button is in the off position The printer memory DIMMs are defective or installed incorrectly The power cord is not firmly plugged into both the printer and the power receptacle The line voltage is incorrect fo
197. the bidirectional parallel interface such as bidirectional communication between the computer and printer faster transfer of data and automatic configuration of printer drivers ensure that the most recent printer driver is installed For more information see Printer drivers Factory settings support automatic switching between the parallel port and one or more network connections on the printer If you are experiencing problems see Network configuration Parallel configuration 53 Enhanced I O EIO configuration Note Note 54 This printer comes equipped with three enhanced input output EIO slots The three EIO slots hold compatible external devices such as the HP Jetdirect print server network cards HP EIO hard disk drive or other devices Plugging EIO network cards into the slots increases the number of network interfaces available to the printer EIO network cards can maximize printer performance when you are printing from a network In addition they provide the ability to place the printer anywhere on a network This eliminates the need to attach the printer directly to a server or a workstation and enables you to place the printer closer to the network users If the printer is configured through an EIO network card configure that card through the control panel Configure device menu HP Jetdirect print servers HP Jetdirect print servers network cards can be installed in one of the printer s EIO slots These cards s
198. the correct subnet mask is entered Press v to save the subnet mask Press the Pause Resume button to return to the Ready state Setting the default gateway f 2 3 o NoT eA Press v to enter the MENUS Press to highlight CONFIGURE DEVICE Press v to select CONFIGURE DEVICE Press to highlight I O Press v to select I O Press to highlight EIO X where X 1 2 or 3 Press v to select EIO X Press v to highlight TCP IP Press to select CONFIG METHOD Press v to select CONFIG METHOD 11 12 13 14 15 Press to highlight MANUAL Press v to select MANUAL Press w to highlight MANUAL SETTINGS Press v to select MANUAL SETTINGS Press w to highlight DEFAULT GATEWAY 48 Chapter 3 I O Configuration ENWW Note Note ENWW 16 Press v to select DEFAULT GATEWAY The first of four sets of numbers are the default settings Each set of numbers represents one byte of information and has a range from 0 to 255 17 18 19 20 21 Press the or w arrow to increase or decrease the number for the first byte of the default gateway Press v to move to the next set of numbers Press to move to the previous set of numbers Repeat steps 17 and 18 until the correct subnet mask is entered Press v to save the default gateway Press the Pause Resume button to return to the Ready state Setting the syslog server Oo NOaF WRN 10 Press to highlight MANUAL 12 13
199. through the instructions To exit help press Supplies ordering information is also available from the embedded Web server See Using the embedded Web server for more information Order the image fuser kit Printing can continue until SUPPLIES OUT is reached Press for detailed information Press a and to step through the instructions To exit help press Supplies ordering information is also available from the embedded Web server See Using the embedded Web server for more information Order the image fuser kit Press v to continue printing Printing can continue until SUPPLIES OUT is reached Press for detailed information Press and to step through the instructions To exit help press Supplies ordering information is also available from the embedded Web server See Using the embedded Web server for more information Control panel messages 123 Control panel message ORDER SUPPLIES For menus press v alternates with Ready ORDER SUPPLIES For status press v alternates with Ready ORDER TRANSFER KIT XXXX PAGES LEFT For menus press v ORDER TRANSFER KIT XXXX PAGES LEFT To enter menus press v 124 Chapter 8 Problemsolving More than one supply item is low More than one supply item is low and the SUPPLIES LOW setting is set to STOP The number of pages remaining for the transfer unit has reached the low threshold and the SUPPLIES LOW setting in SYST
200. ting for printers with hard disks Fonts and forms PowerSave setting High content of recyclable components and materials Energy Star compliant 80 internal fonts available for both PCL and PostScript emulation 80 printer matching screen fonts in TrueType format available with the software solution Supports forms and fonts on the hard disk using HP Web Jetadmin ENWW ENWW Paper handling Accessories Connectivity Supplies Prints on paper from 76 by 127 mm 3 by 5 inches up to 312 by 470 mm 12 3 by 18 5 inches Prints on paper with weights from 60 g m to 200 g m 16 to 53 Ib bond Prints on a wide range of media types including glossy labels overhead transparencies and envelopes Multiple gloss levels A 500 sheet paper feeder Tray 2 that supports paper sizes from 148 by 210 mm 5 8 by 8 3 inches up to 297 by 432 mm 11 6 by 17 inches Optional 500 sheet paper feeder that supports paper sizes from 148 by 210 mm 5 8 by 8 3 inches up to 297 by 432 mm 11 6 by 17 inches standard on HP Color LaserJet 5500dtn Tray 3 and 5500hdn Trays 3 and 4 printers For more information see Supported paper weights and sizes Automatic 2 sided printing on HP Color LaserJet 5500dn 5500dtn and 5500hdn printers 250 sheet face down output bin Printer hard disk which provides storage for fonts and macros as well as job storage standard on HP Color LaserJet 5500hdn Dual inline memory modules DIMM
201. ting at a later time These job retention features are described below To use job retention you must install a hard disk drive in the printer and properly configure the printer driver To support job retention features for complex jobs HP recommends that you install additional memory Make sure to uniquely identify jobs in the printer driver before printing Using default names may override previous jobs with the same default name or cause the job to be deleted Storing a print job You can download a print job to the printer s hard disk without printing it You can then print the job at any time through the printer control panel For example you may want to download a personnel form calendar time sheet or accounting form that other users can access and print To store a print job permanently on the hard disk select the Stored Job option in the driver when printing the job Quick copying a job The quick copy feature prints the requested number of copies of a job and stores a copy on the printer s hard disk Additional copies can be printed later This feature can be turned on or off from the driver Proofing and holding a job The proof and hold feature provides a quick and easy way to print and proof one copy of a job and then print addtional copies To permanently store the job and prevent the printer from deleting it select the Stored Job option in the driver Printing stored jobs 1 Press v to enter MENUS 2 RETRIE
202. tion necessary No action necessary No action necessary Do not turn the printer off until the printer returns to Ready ENWW Control panel message REINSTALL lt COLOR gt CARTRIDGE alternates with For help press REINSTALL SUPPLIES alternates with For status press v REMOVE ALL PRINT CARTRIDGES To exit press Cancel Job key REMOVE AT LEAST 1 PRINT CARTRIDGE To exit press Cancel Job key REPLACE lt COLOR gt CARTRIDGE alternates with For help press ENWW The cartridge is not fully seated One or more cartridges are not fully seated The printer is executing a Component Test and the component selected is Belt Only The printer is executing a Disable Cartridge Check or Component Test where the component selected is CARTRIDGE MOTOR The identified print cartridge has reached the end of life Printing will not continue until the cartridge is replaced Press for detailed information Follow the instructions on the display to reinstall the cartridge Press and to step through the instructions To exit help press Press v to display which cartridges are not fully seated Follow the instructions on the display to reinstall the cartridge s Press a and to step through the instructions To exit help press Remove all print cartridges After diagnostics are complete reinstall all print cartridges Remove one print cartridge After the test is complete
203. tneeeeeeneeeeeeee 28 MTOPMMATION WM OM sess access sadveneelanecetsiayesee to a to taneaesuad A 29 Paper handling MENu ceeeceeeeeeeeeee eee eeene eee e tenet ee ee teense iaaa ain aaki aiaia Riia REAA aa 30 Configure device Menee cirinireri edna elec ence elcid led ees 31 Printing me Mesecs a A S KRE ane 31 Print Quality MenM erecicocriireiii ienn REEE EE 32 System oto1 0 O02 010 eee 32 VO MENM vans deisietecaet da AEE EA TR 34 Reset MoTUksenreraiieriraa na anaE AA aa REA a EA R a r S 35 Diagnostics Mennene inii a a EANO TAE 36 Changing printer control panel configuration SettiNgS cceeeeeeeeeeeeeeeeeeeeeeeteeeteeeeeeeeeaeeees 37 Job Storage MI ss cei 5 seeeisescvs ina cccudsaack S actesstaeesvetuadh set beesesaanewsdeetias 37 JOD held TIMCOUt rinnen ganana aaa a aa eaa ai 37 Tray behavior options use requested tray and manually feed 38 PowerSave Time cccccccececcececeeeeeeeeeceeeeeceeeeeseaaeaaeaeeeeeeeseaaeaeeeeeeeeeesecsacaeeeeeseeeeeeseneaeeeeees 39 P6rSOMAIIty 2eccccisiaceneedia cee sced Mende ntaiaaden ealadee eeenaedeses Hib deeeas blaed svennhaceesvennneerees Needed 40 Clearable WarningS 00 cccccccceeeee ities erent eerie errr ieeee ee tieeee ee eaeeeeeesiieeeeeeenieeeeeren 40 ALO CONTINU C onnea a a aa aaa a a aaa EEEN 41 MUP NSS NOW cuse a E EEEa L a E E eE 41 Ja NO COVERY ocni e AE TA EOT RE 42 Langu Erana e a iaa AE a AA a a A A i e Eia ech se act 42 Using the printer control panel in
204. ton pressed will take precedence For example pressing the Cancel Jos button will cancel the job Critical error messages Critical error messages inform you of a device failure Some of these messages can be cleared by turning the printer off and then on These messages are not affected by the AUTO CONTINUE setting If a critical error persists service is required The following table lists and describes control panel messages in alphabetical order Control panel message types 115 Control panel messages Control panel messages Control panel message Recommended action Access denied An attempt has been made to modify a Contact the printer administrator to menu item while the control panel change settings security mechanism is enabled by the printer administrator The message will disappear shortly and the printer will return to Ready or BUSY state menus locked Canceling The printer is in the process of canceling No action necessary a job The message will continue to be TOE NAME gt displayed while the job is stopped the paper path flushed and any remaining incoming data on the active data channel is received and discarded Checking paper path The engine is turning its rollers to check No action necessary for possible paper jams Checking printer The engine is doing an internal test CHOSEN PERSONALITY NOT The printer encountered a request for a Press v to continue AVAILABLE personality that did
205. tray containing the transparencies or glossy paper is not configured correctly for type The OHT sensor is dirty Verify that the correct paper type is selected in the software or printer driver Remove excess paper from the input tray Make sure the paper does not exceed the maximum stack height indicator mark in Trays 2 3 or 4 Do not exceed the maximum stack height for Tray 1 Make sure that the input tray containing the transparencies or glossy paper is selected in the software application or printer driver Use the printer control panel to configure the tray to the paper type loaded Make sure that the input tray containing the transparencies or glossy paper is selected in the software application or printer driver Use the printer control panel to configure the tray to the paper type loaded See Configuring input trays Clean the OHT sensor See Periodic cleaning ENWW Envelopes jam or will not feed in the printer Output is curled or wrinkled Envelopes are loaded in an unsupported tray Only Tray 1 can feed envelopes Envelopes are curled or damaged Envelopes are sealing because the moisture content is too high Envelope orientation is incorrect This printer does not support the envelopes being used Tray 1 is configured for a size other than envelopes Paper does not meet the specifications for this printer Paper is damaged or in poor condition Printer is operating in
206. tware application For a complete list of control panel menus and possible values see Menu hierarchy Configuration page Use the configuration page to view current printer settings to help troubleshoot printer problems or to verify installation of optional accessories such as memory DIMMs paper trays and printer languages 1 Press v to enter the MENUS 2 Press to highlight INFORMATION 3 Press v to select INFORMATION 4 Press to highlight PRINT CONFIGURATION 5 Press v to select PRINT CONFIGURATION 86 Chapter 5 Managing the printer ENWW Note Note ENWW The message PRINTING CONFIGURATION appears on the display until the printer finishes printing the configuration page The printer returns to the Ready state after printing the configuration page If the printer is configured with ElO cards for example an HP Jetdirect print server or an optional hard disk drive an additional configuration page will print that provides information about those devices Supplies status page The supplies status page illustrates the remaining life for the following printer supplies e print cartridges all colors e transfer unit e fuser To print the supplies status page 1 Press v to enter the MENUS 2 Press to highlight INFORMATION 3 Press v to select INFORMATION 4 Press to highlight PRINT SUPPLIES STATUS PAGE 5 Press v to select PRINT SUPPLIES STATUS PAGE The message PRINTING SUPPLIES STAT
207. up Printer Status and Alerts See Using printer Status and Alerts for directly connected printers for general information about Printer Status and Alerts See the embedded Web server Help system for details on alerts and how to set them up 110 Chapter 7 Maintenance ENWW Periodic cleaning To ensure the printer continues to function properly throughout its life periodic cleaning is necessary One area of the printer that must be cleaned periodically is the overhead transparency OHT and 2 sided printing duplex sensor The OHT sensor detects and ensures that the printer uses the correct print mode The sensor also corrects for paper skew on the second side of the page during 2 sided duplex printing The static discharge comb at the top of the printer also needs periodic cleaning A brush to clean the static discharge comb is stored inside the front cover When to clean the OHT sensor e The printer control panel reports paper is being used instead of the desired transparency e The images on the front and back of the printed page do not align To clean the OHT sensor Note If these instructions do not remedy the OHT and 2 sided printing duplex problems contact HP support at http www hp com support 1 Lift the top cover of the printer 2 Grasp the front cover and pull down and then grasp the green handles on the transfer unit and pull down SSR a d ENWW Periodic cleaning 111 3 Remo
208. upport multiple network protocols and operating systems HP Jetdirect print servers facilitate network management by allowing you to connect a printer directly to your network at any location HP Jetdirect print servers also support the Simple Network Management Protocol SNMP which provides network managers with remote printer management and troubleshooting through HP Web Jetadmin software Installation of these cards and network configuration should be performed by a network administrator Configure the card either through the control panel the printer installation software or with HP Web Jetadmin software Refer to the HP Jetdirect print server documentation for information on which external devices or ElO network cards are supported Available enhanced I O interfaces HP Jetdirect print servers network cards provide software solutions for e Novell NetWare Network e Microsoft Windows and Windows NT networks e Apple Mac OS AppleTalk e UNIX HP UX and Solaris e Linux Red Hat and SuSE e Internet printing For a summary of available network software solutions refer to the HP Jetdirect Print Server Administrator s Guide or visit HP Customer Care online at http www hp com support net_printing NetWare networks When using Novell NetWare products with an HP Jetdirect print server Queue Server mode provides improved printing performance over Remote Printer mode The HP Jetdirect print server supports Novell Directory Servi
209. upport system changes documentation The correct printer driver is not Load the correct printer driver loaded The correct application driver is Load the correct application not loaded driver Unable to select a font from the The font is not available to the See the software application software software application documentation Unable to select colors from the The software application does See the documentation for the software not support color software application Color mode is not selected in Select Color mode instead of the software application or Grayscale or Monochrome printer driver mode Printer driver does not recognize Tray 3 Tray 4 or the duplex printing accessory The correct printer driver is not loaded The printer driver has not been configured to recognize Tray 3 Tray 4 or the duplex printing Load the correct printer driver See the printer driver s online Help for instructions on how to configure the driver to recognize accessory printer accessories The accessory may not be Verify that the accessory is installed properly installed 180 Chapter 8 Problemsolving ENWW Print quality troubleshooting Note ENWW If you are experiencing problems with print quality the following lists may help identify the cause of the problem Print quality problems associated with paper Some print quality problems arise from use of inappropriate paper Use paper that meets HP pape
210. ve the cyan print cartridge from the printer CAUTION Do not place the cyan print cartridge on the transfer unit while it is open If the transfer unit is damaged severe print quality problems may result 4 Remove the OHT sensor cleaning brush from the base of the printer TE TEN ENUN SIM Ji 5 CAUTION Do not brush back and forth over the sensor This will smear dust over the sensor and cause printer errors 6 Replace the OHT sensor cleaning brush into the base of the printer 7 Align the cyan print cartridge with the tracks inside the printer and insert the cartridge until it is completely seated 8 Close the front cover and then close the top cover 112 Chapter 7 Maintenance ENWW ENWW Problemsolving This chapter describes what to do if problems arise with your printer The following topics are covered Basic troubleshooting checklist Control panel message types Control panel messages Paper jams Common causes of paper jams Clearing paper jams Paper handling problems Printer response problems Printer control panel problems Color printing problems Incorrect printer output Software application problems Print quality troubleshooting 113 Basic troubleshooting checklist Note The time required to download a print job from the computer and to process the job depends on the following variables If you are experiencing problems with the
211. w the printer handles complex graphics and improve download times but it will not increase maximum printer speed ppm rating 114 Chapter 8 Problemsolving ENWW Control panel message types Note ENWW The control panel displays four types of messages that may indicate the status of or problems with the printer Status messages Status messages reflect the current state of the printer They inform you of normal printer operation and require no interaction to clear them They change as the state of the printer changes Whenever the printer is ready not busy and has no pending warning messages the status message Ready is displayed if the printer is online Warning messages Warning messages inform you of data and print errors These messages typically alternate with the Ready or STATUS messages and remain displayed until the v button is pressed If CLEARABLE WARNINGS is set to JOB in the printer s configuration menu these messsages are cleared by the next print job Error messages Error messages communicate that some action must be performed such as adding paper or clearing a paper jam Some error messages are auto continuable If AUTO CONTINUE ON is displayed the printer will continue normal operation after displaying an auto continuable error message for 10 seconds Any button pressed during the 10 second display of an auto continuable error message will override the auto continue feature and the function of the but
212. working properly The computer port that the printer is connected to is not configured or is not working properly The printer has not been correctly named for the network or Macintosh Printer response problems See Control panel messages Select the correct interface cable for your configuration See Parallel configuration or Enhanced O EIO configuration Disconnect and reconnect the interface cable See Changing printer control panel configuration settings for configuration information Configure the printer to match the computer configuration Try using an application that you know works properly to check the computer or if connected via the parallel port in DOS type Dir gt Prn at the DOS command prompt Run another peripheral connected to this port to verify that the port is working properly Use the appropriate utility to name the printer on the network For Macintosh name the printer from within the Chooser menu 173 Unable to select the printer from If you are using a switch box Select the correct printer the computer the printer may not be selected through the switch box for the computer The printer s Ready indicator Press Pause Resume to return light is not lit the printer to the Ready state A printer message other than See Control panel messages Ready appears on the printer control panel The correct printer driver is not Install the correct
213. y conditions verify that the printing environment is within specifications See the start guide for this printer for information on operating environment specifications Print quality problems associated with jams Make sure that all paper is cleared from the paper path See Paper jam recovery e If the printer recently jammed print two to three pages to clean the printer e If the paper does not pass through the fuser which causes image defects to appear on subsequent documents print two to three pages to clean the printer However if the problem persists see the next section Print quality problems associated with maintenance Some print quality problems might occur when the printer needs cleaning See Periodic cleaning for more information Print quality troubleshooting pages Use the built in print quality troubleshooting pages to help diagnose and solve print quality problems 1 Press v to enter the MENUS 2 Press to highlight DIAGNOSTICS 3 Press v to select DIAGNOSTICS 4 Press to highlight PQ TROUBLESHOOTING 5 Press v to print the pages The printer returns to the Ready state after printing the print quality troubleshooting pages 182 Chapter 8 Problemsolving ENWW Working with memory and print server cards Printer memory Note Note Note ENWW The printer has five dual in line memory module DIMM slots For maximum flexibility in DIMM support the formatter is designed with four 168

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