Home

HP DesignJet 500 User's Manual

Contents

1. sees 2 12 Removing a System SDRAM Module esee ementi 2 12 Removing an Expansion SDRAM Module sese 2 13 Removing a Mini PCI Card certain models only User Replaceable 2 14 Removing the Switchboard PCA User Replaceable esee 2 16 Replacing Small Parts User Replaceable essent 2 17 Removing the Display Assembly HP Authorized Service Providers Only 2 18 Removing the Heatsink Fan HP Authorized Service Providers Only 2 21 Removing the Top Case HP Authorized Service Providers Only sess 2 23 Removing the Motherboard or Bottom Case HP Authorized Service Providers Only 2 25 Replacing the MOotherboard i ett trit rote Ie t erp eere tr E 2 27 Replacing the Bottom Case neret ieneuiteten ie ne ene ite he bee teens 2 29 Repairing the BIOS IC HP Authorized Service Providers Only ess 2 32 Removing Omnibook Components HP Authorized Service Providers Only 2 34 Troubleshooting and Diagnostics eese eee eee ee ee eee eee ee etes en esee ta setae set ea eet ea setas 3 1 roubleshooting s e oet eid i tete i ee re Petre rt etus Pede tede od beds 3 2 Checking for Customer ADUSE 5 RO uet e eb deo red eee en etde 3 3 Tr
2. A Fona ObROMdemdde F208A SecondhaddivemoddewinT amp GBRardde Fzoi88 Second hard drive module with 20 GBhardaive _ Faoiso Second hard arive module with 30 GBhardaive _ Famwm S 120divemodle Power Options 60W AC adapter 75W auto airline power adapter 12 V 60W Ultraslim AC adapter External lithium ion battery charger for F2014A Lithium ion secondary battery Main battery 11 1 V 6 cell HP Omnibook 500 Product Information 1 17 Accessory Description Omnibook Compat Compat 500 6000 900B 8120 6312 Replacement power cord Australia 8120 6313 Replacement power cord U S Canada Taiwan 8120 6314 Replacement power cord Europe 8120 6316 Replacement power cord Japan 8120 6317 Replacement power cord India South Africa 8120 8367 Replacement power cord Argentina 8120 8373 Replacement power cord China 8120 8452 Replacement power cord Chile 8120 8699 Replacement power cord UK EPSR Hong Kong Singapore PC Cards F1623A 10 100 Mbps Ethernet 56 Kbps modem PC Card by Xircom F1625A 56 Kbps global modem PC Card by Xircom D 3 cux ce cx oS 3 F1626B 10 100 Mbps Ethernet PC Card by 3Com Doe gt F1627A 56 Kbps U S modem PC Card by Xircom boe l o 4 F1782A 10 100 Mbps Ethernet 56 Kbps modem PC Card by 3Com F1985A 10 100 Mbps USB Ethernet adapterby3Com F2135B 802 11b wireless LAN acc
3. 0A06h 0A07h OAOBh If the fan is already running you will not hear a change Check the fan connection Replace the OA09h Repeat the test Replace the CD ROM module heatsink Replace the motherboard OA10h Insert an audio CD and repeat the test 9002h Reset the computer Replace the motherboard QAM Replace the CO ROM m dule IR Tests FIR enabled undocked 0A12h Insert a different multisession CD and repeat Reset the notebook Replace the motherboard per the test Replace the CD ROM module 9002h Reset the notebook Replace the motherboard SMBUS Test 9007h Reset the notebook Run BIOS Setup and eS 9008h restore default settings Replace the OEOO0h Replace the motherboard motherboard OE20h 9009h Do not run this test in Windows For the one ATAPI Removable Tests LS 120 unit test replace the motherboard For the two unittest make sure the IR ports on the OF02h Insert a different disk in the LS 120 drive and reflector and test computers are lined up OFO3h repeat the test Check the installation of the Replace the motherboard drive Replace the drive 900Ah Repeat the test For the two unit test make sure the IR ports on the reflector and test computers are lined up Replace the motherboard Insert a different disk in the LS 120 drive and 900Ch Repeat the test Make sure the IR ports on the repeat the test Check the installation of the reflector and test computers are lined up drive R
4. Due to contractual restrictions imposed by Microsoft an HP authorized service provider must follow special procedures when replacing the bottom case These restrictions affect the distribution handling and tracking of new replacement and replaced Microsoft Certificate of Authenticity labels attached to the bottom case of the computer Contact the HP Call Center in your region for information or see service note 500 03 Important If the notebook is an option code ARE for Malaysia the bottom case can be replaced only by the regional repair center in Taiwan This requires sending the entire unit to the repair center Contact the HP Call Center in your region for shipping information Required Equipment e 0 Phillips screwdriver Removal Procedure 1 Remove both screws from the speaker assembly and remove the speaker assembly from the unit 2 Remove the three remaining screws from the hard drive LED flex cable then lift the cable off of its connector and out of the unit 3 Remove the screw from the hard drive guide and remove the guide HP Omnibook 500 Removal and Replacement 2 29 Screws M2x3mm 3 KI m pcc Screws M2x5mm 2 jum T 1 Screw M2x2mm b a Figure 2 21 Removing Bottom Case Components Installation Procedure 1 Install a new Microsoft Product ID label 2 Transfer the old serial number label and install a new overlay or create a new serial number label using the steps below 3 Restore the l
5. Restart the computer When the HP logo appears press F2 to enter the BIOS Setup utility The pointing devices are not active in BIOS Setup so you will need to use the keyboard to navigate Press the LEFT and RIGHT arrow keys to move among menus Press the UP and DOWN arrow keys to move among parameters in a menu Press F5 or F6 to move through values for the current parameter or press ENTER to change a setting After you select the options you want press F10 or use the Exit menu to exit BIOS Setup If the settings cause a conflict between devices during reboot the system prompts you to run BIOS Setup and marks the conflicting settings Table 3 7 below lists the BIOS Setup menus and parameters and the default values for each HP Omnibook 500 Troubleshooting and Diagnostics 3 31 Table 3 7 BIOS Setup Menus and Parameters Omnibook 500 Settings for BIOS version 2 00 Summer 2001 Main Menu Default BIOS Revision Exp Base BIOS Revision System Time System Date LCD Time format LCD Date format Floppy Drive Internal Hard Disk External Primary External Secondary Quiet Boot Video Display Device Video Expansion Television Type Shows the current version of the computer s BIOS version FA M2 00 at initial release Shows the current version of the expansion base s BIOS version FP M2 00 at initial release Sets the time using 24 hour format The value set takes effect immediately
6. Recovery CD Dutch W98 Mfg P N F2157 12048 3 Recovery CD Finnish W2K Mfg P N F2157 12053 in F2156 60946 Recovery CD Turkish W98 Mfg P N F2157 12046 Recovery CD Danish W98 Mfg P N F2157 12049 Yes Yes Yes Yes F2157 60921 F2157 60922 F2157 60923 F2157 60924 F2157 60925 F2157 60926 F2157 60927 F2157 60928 F2157 60929 F2157 60931 F2157 60932 F2157 60934 F2157 60935 Battery main 11 1 V Yes F2157 60920 Keyboard Spanish Keyboard Swedish Finnish Yes Keyboard Swiss Yes Keyboard Turkish Keyboard U K English Yes Recovery CD North American English W98 Mfg P N F2157 12043 Recovery CD International English W98 Mfg P N F2157 12045 Yes Yes Guide hard drive ojo oO oj ol o o ojo ojo ojo ojo olo 4 8 Replaceable Parts HP Omnibook 500 Part Exchange Description User F215760006 PCA switchboard Yes Fasze Sedokngdor rF2157 60942 _ Label telecom regulatory HW modem rF2157 60948 Label telecom regulatory LANImodem Fasze KtOBSOswews OOO Yes rF2157 60945 KiOBSObfebumprs Yes F21s7 60947 SeLmmPOlpans rF2is7 60948 Set telecom stickers rF2157 60949 Cavie floppy dsk arve USB8 Ves Fasze fam oS rF2157 60953 Keyboard bomi SOS rF2i57 60954 Keyboard Russian rFeis7 60955 cD BOO Traning rF2157 60963 Recovery CD German W2K wig PINF21
7. and must be Reset computer and the Motherboard exchanged expansion base Expansion base HP Omnibook 500 Troubleshooting and Diagnostics 3 17 3 18 Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Comments Expansion base S Expansion base S SES Computer won t undock or gets stuck Port on expansion base isn t working Computer does not respond to undock Switch or Eject command Floppy drive connected to the parallel port doesn t work General CD player or status panel problems General problems Use the emergency undock latch Test the expansion base with e DiagTools diagnostics Make sure the computer is docked properly Reset the computer and the expansion base Check power sources Use the emergency undock latch If the computer is not fully docked use the emergency undock latch Reset the computer and the expansion base Test the expansion base with e DiagTools diagnostics Make sure there is only one floppy drive in the system Use only the HP F2008A parallel floppy cable If the computer is not fully docked use the emergency undock latch For Windows 98 notify BayManager before connecting or disconnecting the parallel floppy drive Check the power source Reset the expansion base Check the HP Notebook web site for an expansion base BIOS update Check power sources Make sure the computer is docked properly Check the HP Notebook
8. be careful not to pull on the cables that connect the keyboard to the computer 2 10 Removal and Replacement HP Omnibook 500 4 Raise the top edge of the keyboard slightly then slide it back about 1 cm 1 2 in and fold it onto the front of the case Figure 2 8 Removing the Keyboard Warning Do not touch the metal surfaces inside the computer until they have cooled off They could be very hot if the computer was running recently 5 Disconnect the pointing stick flex cable and lift the keyboard flex cable off of its connector You may need to move the mini PCI cables for best access to the keyboard and pointing stick cables 6 Remove the keyboard from the computer Reassembly Notes Lay the keyboard face down on the top case slightly forward of its normal position then reconnect the keyboard and pointing stick flex cables Make sure the keyboard cable connector is firmly seated and that the pointing stick flex cable is not pinched e Make sure all cables under the keyboard are routed so as not to interfere with other components or with reinstalling the keyboard Make sure the cables from the mini PCI card lie as flat as possible e Slide the front edge of the keyboard into the computer case then press the top of the keyboard into place HP Omnibook 500 Removal and Replacement 2 11 Removing an SDRAM Module User Replaceable The Omnibook 500 has no SDRAM built in but includes a system SDRAM slot bene
9. for the device Try another USB device CD ROM Tests Replace the motherboard or expansion base 0AO00h Insert a CD in the drive module tappiicabie 0AO01h Repeat the test Replace the CD ROM module LVDHOSUS 1900h Insert a different DVD in the drive and repeat 0A02h No repair Automatic close not supported 1904h the test Replace the drive 0A03h Te a m nds ens T EM the 1905h Make sure the DVD Drive region and DVD ESL NECCEN INSta AUN O ie ses Media region match If the region is not set for module Replace the drive Replace the he dri DVD expansion base Replace the motherboard inox use arnunenoiypted 0A04h Insert a data CD in the drive module and CAN Modem mests repeat the test 8000h Note this test checks only the internal 5 hardware up to the mini PCI card and does not 0A05h Insert a different CD in the drive and repeat the mos test Check the installation of the drive module sheer te mibl P Gl panelor externakcabling Replace the CD ROM module Replace the Check the connections Repeat the test with expansion base Replace the motherboard the LAN cable phone line unplugged Replace 7 the cable phone line Replace the mini PCI Inserta data CD in the dive ane repeat the card Replace the mini PCI panel Replace the test Replace the CD ROM module motherboard Repeat the test Replace the CD ROM module Fan Tests Insert an audio CD and repeat the test 9001h Replace the CD ROM module
10. then shuts down Restores network connections Power mode status light is off Shut down off Saves maximum power Turns off without saving current session At startup resets everything starts a new session and restores network connections Power mode status light is off HP Omnibook 500 Press blue sleep button click Start Shutdown Standby allow timeout Press Fn F12 Click Start Hibernate Windows 98 Click Start Shut Down Hibernate Windows 2000 allow timeout Click Start Shut Down Shut down recommended slide the power button Press the blue sleep button to display your current session Press the blue sleep button to restart and restore your previous session Press the blue sleep button to restart with a new session Product Information 1 7 Checking the Status of the Computer The main status lights on the front of the computer report the computer s power mode and hard drive activity and the status of the main battery Table 1 4 Main Status Lights front of computer Power mode On the computer is on even if the display is off Blinking the computer is in Standby mode Steady amber light on some models Off computer is off or in Hibernate mode Main battery charge status Green the AC adapter is connected and the battery is fully charged Amber the AC adapter is connected and the battery is charging Blinking the AC adapter is connected and the battery is missing or
11. 5 Table 2 6 Table 2 7 Table 2 8 Table 3 1 Table 3 2 Table 3 3 Table 3 4 Table 3 5 Table 3 6 Table 3 7 Table 4 1 Table 4 2 Table 4 3 Table 5 1 Table 5 2 Omnibook 500 Series Models essent nennen 1 1 Product Comparisons 2 2 ene ce e ptt eie ura Rte A A ter S 1 2 Activating Power Modes neroian ario ir asha A EE AA AEE A E E 1 7 Main Status Lights front of computer essere 1 8 Keyboard Status Lights eite e rette ie e ee re tert es eti dns 1 8 En Hot Keys eet repete eO DIR POI D IO ON D P DI acta sae 1 9 Omnibook 500 Series Specifications sesssssesseseeeeenenenen ene 1 14 Omnibook 500 Series Accessories essent enne 1 17 Functional Struct re eei ee eie te deter dear et eri 1 20 Removal Cross Reference us eee ate a tert a ae 2 1 Required Equipment 2 3 rte tite b ett ee iter dr einn 2 3 Recommended Screw Torge S ertet ette eripe tt eee i epos 2 3 Hard Disk Drive Replacement Part Numbers eese 2 6 SDRAM Module Replacement Part Numbers eese 2 12 Mini PCI Card Replacement Part Numbers eese 2 14 Replacing Small Parts User Replaceable essere 2 17 Removing Omnibook Components esee ener nenne 2 34 Scope of Diagnostic Tools ie Ree pte t n bag e ede er eter t septs 3 5 Troubleshooting Suggestions eeeeseseseeseeseeeeeeeeen ene
12. 5 GB Expansion base 64 MB Modem FDD CD ROM F2163x Pentium Ill 600 MHz 12 1 TFT XGA 10 GB FDD 128 MB None F2164x Pentium Ill 600 MHz 12 1 TFT XGA 10 GB FDD 128 MB Modem LAN F2165x Pentium Ill 600 MHz 124 TFT XGA 10 GB Expansion base 128 MB Modem LAN FDD CD ROM F2166x Pentium III 700 MHz 12 1 TFT XGA 20 GB FDD 128 MB None F2167x Pentium Ill 700 MHz 12 1 TFT XGA 20 GB FDD 128 MB Modem LAN F2168x Pentium Ill 700 MHz 12 1 TFT XGA 20 GB Expansion base 128 MB Modem LAN FDD CD ROM F3476x Celeron 600 MHz 12 1 TFT XGA 10 GB FDD 64 MB None F3477x Celeron 600 MHz 12 1 TFT XGA 10 GB FDD 64 MB Modem LAN F3478x Celeron 600 MHz 12 1 TFT XGA 10 GB Expansion base 64 MB Modem LAN FDD CD ROM F3479x Pentium Ill 700 MHz 12 4 TFT XGA 20 GB FDD 128 MB None F3480x Pentium Ill 700 MHz 12 1 TFT XGA 20 GB FDD 128 MB Modem LAN F3481x Pentium Ill 700 MHz 12 1 TFT XGA 20 GB FDD 128 MB Modem LAN 802 11 wireless F3482x Pentium Ill 700 MHz 12 1 TFT XGA 20 GB Expansion base 128 MB Modem LAN FDD CD ROM F3483x Pentium Ill 700 MHz 12 1 TFT XGA 20 GB Expansion base 128 MB Modem LAN FDD CD ROM 802 11 wireless F3484x Pentium Ill 750 MHz 12 1 TFT XGA 30 GB FDD 256 MB None F3485x Pentium Ill 750 MHz 12 1 TFT XGA 30 GB FDD 256 MB Modem LAN F3486x Pentium Ill 750 MHz 12 1 TFT XGA 30 GB FDD 256 MB Modem LAN 802 11 wireless F3487x Pentium Ill 750 MHz 12 1 TFT XGA 30 GB Expansion base 256 MB Modem LAN FDD CD ROM F3488x Pentium Ill 750 MHz
13. BIOS Setup and Control Panel Make sure the LAN cable is Category 3 4 or 5 for 10Base T operation or Category 5 for 100Base TX operation Maximum cable length is 100 meters 330 feet Run the LAN diagnostic software click Start Run then click Browse and select the file C HP DRIVERS LAN WINDIAG SETUP EXE Mini PCIl card Mini PCI panel Motherboard 3 13 Troubleshooting and Diagnostics Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Comments General problems Check installation when Motherboard shipped infrared is disabled and no drivers are installed Drivers are included with notebook Check settings in BIOS Setup Remove any PC Card from notebook possible IRQ conflict For fast IrDA check for DMA conflict with ECP parallel port General problems Check TCP IP setup in Display assembly Control Panel For Motherboard Windows 98 try disabling itch PCA DNS in TCP IP setup SIMIGISOSIOPOOS Check SSID and channel settings click wireless link icon in taskbar and select Advanced Configuration Stop USB devices that may perform large data transfers or adjust application settings to reduce transfer rate Make sure wireless cable is properly connected to switchboard PCA and that switchboard PCA is installed properly 3 14 Troubleshooting and Diagnostics HP Omnibook 500 Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Comment
14. Display Quality Statement 5 2 TFT display manufacturing is a highly precise but imperfect technology and manufacturers cannot produce large displays that are cosmetically perfect Most if not all TFT displays exhibit some level of cosmetic imperfection These cosmetic imperfections may be visible to the customer under varying display conditions and can appear as bright dim or dark spots This issue is common across all vendors supplying TFT displays in their products and is not specific to the HP notebook display HP notebook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays HP does not warrant that the displays will be free of cosmetic imperfections TFT displays can have a small number of cosmetic imperfections and still conform to HP s cosmetic quality specifications Here are some guidelines for determining what action to take on customers complaints of cosmetic imperfections in their TFT displays 1 View the unit under the customer s normal operating conditions This means that if the customer uses the unit predominately in DOS in Windows or in some other application or combination of applications you should make the determination under those same applications Self test is not a normal operating condition and is not a sufficient tool for interpreting display quality 2 Use the table below to determine whether the display should be considered for replacement These are the only conditions in th
15. Failed The keyboard controller failed its test The motherboard may need to be replaced the motherboard contains the keyboard controller 0213 Keyboard locked Unlock key switch Unlock the system to proceed 0220 Monitor type does not match CMOS Run SETUP The monitor type is not correctly identified in BIOS Setup 0230 Shadow RAM Failed at offset nnnn Shadow RAM failed at offset nnnn of the 64k block at which the error was detected 0231 System RAM Failed at offset nnnn System RAM failed at offset nnnn of in the 64k block at which the error was detected 0232 Extended RAM Failed at offset nnnn Extended memory is not working or is not configured properly at offset nnnn Update to the latest BIOS version 0250 System battery is dead Replace and run SETUP The CMOS clock battery indicator shows that the battery is dead Connect the AC adapter for at least 24 hours replace the CMOS battery replace the motherboard 0251 System CMOS checksum bad Default configuration used System CMOS has been corrupted or modified incorrectly perhaps by an application that changes data stored in CMOS The BIOS installed default Setup values If you do not want these values enter Setup and enter your own values If the error persists check the CMOS battery Connect the AC adapter for at least 24 hours replace the CMOS battery replace the motherboard 0260 System timer error The timer test failed Replace the motherboard 0270 Real time clock e
16. MB PC133 SODIMM 1818 8510 1 Yes 4 6 Replaceable Parts HP Omnibook 500 Table 4 3 Part Number Reference Part Exchange Description User 0950 3634 Adapter AC 60 watt F1454A Yes 0950 3094 0950 3095 Yes 0950 3985 Yes 0950 3088 Adapter AC Ultraslim 60 W 19 V output 0950 4011 0950 4080 Yes 0950 4162 Yes 1818 7951 Yes 18188510 SDRAM module 64 MB PC133 SODIMM 1818 7052 Yes 1816 8504 Yes 1818 7953 1818 8534 i 5182 5131 Plug adapter auto airline Yes 5182 5138 Cover Trackpoint bag of 3 Rasp Red Yes 5184 2085 5184 2097 j 7121 7525 8120 6312 8120 6313 Label COA Microsoft Windows 98 OS Overlay serial label Cord power Australia New Zealand ABG 2w Yes Cord power U S Canada Taiwan Mexico Philippines Yes ABA 2w 8120 6314 Cord power Europe Egypt Israel S Arabia ABB 2w Yes 8120 6316 Cord power Japan ABJ 2w Yes oO oO oio o ojo o 8120 8699 Cord power UK EPSR Hong Kong Singapore Yes F1455 80003 F2008 60901 F2009 60902 F2011 60901 F2013 60901 F2014 60901 F2015 60902 F2017 60901 F2022 60901 8120 8367 Cord power Argentina 2w Yes 8120 8373 Cord power People s Rep Of China AB2 2w Yes E Bw p s 8120 6317 Cord power India S Africa ACQ 2w Yes 8120 8452 Cord power Chile 2w E Charger secondary battery module for F2014 60901 Yes Module floppy disk drive Yes F2
17. also be copyrighted by Microsoft Corporation SystemSoft Corp Phoenix Technologies Ltd ATI Technologies Inc and Adobe Systems Incorporated See the individual programs for additional copyright notices Microsoft MS DOS and Windows are U S registered trademarks of Microsoft Corporation Pentium and the Intel Inside logo are U S registered trademarks and Celeron and SpeedStep are U S trademarks of Intel Corporation TrackPoint is a U S trademark of International Business Machines Adobe and Acrobat are trademarks of Adobe Systems Incorporated This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited All certifications may not be completed at product introduction Check with your HP reseller for certification status This equipment is subject to FCC rules It will comply with the appropriate FCC rules before final delivery to the buyer Hewlett Packard Company Mobile Computing Division 19310 Pruneridge Ave Cupertino CA 95014 U S A Edition History Edition 2 eeesse June 2001 ii H
18. are clear Games and other programs that drive CPU usage toward 100 can contribute HP Omnibook 500 Troubleshooting and Diagnostics 3 15 Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Comments Computer pauses May be normal Windows Motherboard If the computer slows after a or runs sluggishly behavior background period of continuous activity processing can affect see the previous symptom response time Certain background operations such as VirusScan can affect performance Press CTRL ALT DEL to see if an application is not responding Restart the computer If the hard disk has spun down to conserve power it can take several seconds to spin up you can hear this You can use the BIOS Setup utility to change the hard disk time out to match the Standby time out Some file browsers respond slowly while processing graphics or waiting for broken network connections to time out Check for overheating see the previous symptom If the computer s hard disk drive frequently runs as indicated by the hard disk activity light while the computer is paused or running slowly consider installing additional SDRAM Check the amount of available free disk space Delete temporary and unneeded files Run BIOS Setup and set the Power Management Mode to Max Performance Run BIOS Setup and turn off Intel SpeedStep Mode Computer is still on Press CTRL ALT DEL and but stops end any appli
19. display and simultaneous display on both Fn F8 Toggles the built in keypad on and off Does not affect an external keyboard If Num Lock is on then the numeric functions are active otherwise cursor control is active as marked on an external keyboard Increases sound volume Only if marked on the ARROW keys HP Omnibook 500 Product Information 1 9 Resetting the Omnibook Occasionally Windows or the computer may stop responding so that you cannot turn the computer off If this happens try the following in the order listed e f possible shut down Windows press CTRL ALT DEL then click Shut Down Press the blue sleep button to restart e Slide and hold the power button for four seconds until the display shuts down then press the blue sleep button to restart Use a straightened paper clip to press the system off switch on the left side of the computer Press the blue sleep button to restart Undock the computer if docked unplug the AC adapter remove the main battery then insert a straightened paper clip into the computer s system off switch Press the blue sleep button to restart Figure 1 6 Resetting the Computer Resetting an Expansion Base To reset an expansion base and the computer if docked see the following page insert a straightened paper clip into the reset hole on the bottom of the expansion base You can also reset the expansion base by undocking the computer and removing all AC and batt
20. expansion base external floppy drive PC Cards printer external monitor pointing device and keyboard 2 Provide clean AC power no auto adapter or unusual AC adapter configuration 3 Press the system off switch to start the computer from a known state If the BIOS detects a terminal error condition it halts POST after issuing a terminal error beep code see the following table The beep code indicates the POST routine in which the terminal error occurred Table 3 4 POST Terminal Error Beep Codes EXNACIUENVITCTOTOU TOT O Y gf Sear oreo noms 0000000 1 long 2 short Improper video So guTalion 6 or external ROM checksum failure replace the motherboard 1 long 5 short Display settings and EEPROM settings do not match reprogram the EEPROM Up to four groups of short beeps except as noted The following table lists POST messages and explanations for reported problems If the system fails after you make changes in BIOS Setup reset the computer enter BIOS Setup and install the defaults or correct the error 3 26 Troubleshooting and Diagnostics HP Omnibook 500 Table 3 5 POST Messages 0200 Failure Fixed Disk The hard disk is not working or is not configured properly Make sure the disk is installed properly Use BIOS Setup to make sure the hard disk type is correctly identified 0210 Stuck key A key is stuck on the keyboard 0211 Keyboard error The keyboard is not working 0212 Keyboard Controller
21. has a fault Steady red light on some models Off the AC adapter is not connected The keyboard status lights indicate the status of the keyboard locks Table 1 5 Keyboard Status Lights Caps Lock Caps Lock is active Num Lock Num Lock is active Fn F9 The Keypad Lock must also be on to use the embedded keypad Keypad Lock The embedded keypad is active Fn F8 Num Lock must also be on for the numeric keys otherwise cursor control is active a Scroll Lock Scroll Lock is active Fn F10 Battery Status Every main battery and secondary battery plug in module has five lights on its back connector side that indicate its charge level To view these lights press the pad next to them The number of lights that turn on indicates the battery s charge 1 8 Product Information HP Omnibook 500 Using Fn Hot Keys The combination of the Fn key plus another key creates a hot key a shortcut key sequence for various system controls To use a hot key press and hold Fn press the appropriate second key then release both keys External PS 2 keyboards support only Fn F5 Fn F7 and Fn F12 To use these press and hold left CTRL left ALT press the appropriate second key then release both keys External USB keyboards do not support Fn hot keys Table 1 6 Fn Hot Keys Hot Key CS UNUM NENNEN EL X Decreases the display brightness Increases the display brightness Toggles among the built in display an external
22. is installed or connected correctly If the drive is installed in the expansion base try connecting it to a USB port or vice versa Check the settings in BIOS Setup Keyboard and pointing stick CD DVD drive module CD DVD drive module Expansion base Motherboard Floppy drive module Floppy drive cable Expansion base Motherboard Some or all keys do Check the settings in BIOS Keyboard Try reconnecting the not work properly Setup Motherboard keyboard and pointing stick flex cables Check the devices separately Suspend or shut down the computer before attaching the device so that it will be detected properly Test the keyboard and pointing stick with the e DiagTools diagnostics Make sure the pointing stick PS 2 keyboard and mouse do not work Pointing stick doesn t work in Mouse Properties in Control Panel Restart the computer Suspend and resume operation using the blue sleep button Slide and hold the power button four seconds to reset the computer General problems HP Omnibook 500 is enabled in BIOS Setup and PS 2 device Expansion base Motherboard Check the keyboard and pointing stick flex cable connections Keyboard Motherboard Check the keyboard and pointing stick flex cable connections Keyboard Motherboard Troubleshooting and Diagnostics 3 11 Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Comments Out o
23. new hard drive Work at each end alternately so that the connector slides on evenly without bending the connector pins Insert the connector through the end of the tray and lower the drive into place e Slide the drive into the hard drive compartment Press firmly to make sure the connector seats properly Important If you are installing a new hard disk drive create a Utility partition on the drive before loading any software see Creating a Utility Partition below HP Omnibook 500 Removal and Replacement 2 7 Creating a Utility Partition 2 8 When you install a new hard drive you must create a Utility partition on the drive before loading any software You can use any Omnibook 500 Recovery CD to create the Utility partition 1 2 3 4 Dock the computer and plug in the AC adapter Insert a CD ROM DVD drive in the expansion base Insert the Recovery CD in the drive then restart the computer When you see the HP logo press ESC to display the boot menu then select the CD ROM drive as the boot device When the Recovery CD dialog box appears follow the displayed instructions If prompted accept the recommended partition size If you install the factory software the recovery process can take up to 10 minutes To create the Utility partition without installing the factory software click Advanced and select the option to not install the operating system If the hard disk is partitioned into several driv
24. 02660002 F2026 69002 F2072 60902 Yes Adapter AC auto airline 75W 12 V output Cable floppy disk drive parallel F2072 60910 Module second hard drive holder Yes Module Zip drive 100 MB F2072 60922 Module weight saving Yes F2072 60994 Card mini PCI LAN modem w regulatory F2096 60901 F2096 69001 Expansion base multimedia Yes D oD OcO Oo cnoJ cac ojo oO o ojojoljo o Jaja o HP Omnibook 500 Replaceable Parts 4 7 Part Exchange Description User Number Part Number Repl F2156 60919 Recovery CD Spanish W98 Mfg P N F2157 12019R1 F2156 60941 Recovery CD North American English W2K Mfg P N F2157 12041 F2156 60942 Recovery CD International English W2K Mfg P N F2157 12042 F2156 60943 F2156 60945 F2156 60948 F2156 60949 F2156 60950 F2156 60951 F2156 60953 F2157 60901 F2167 60902 F2i67 60903 Parel powerbutton F2157 60904 F2167 60906 Yes a F2157 60907 if F2157 60908 m E F2157 60909 Psi F2157 60910 ia F2157 60911 eee F2157 60912 D l F2157 60913 oo l F2157 60914 o F2157 60915 ie F2157 60916 D 8 F215760917 __ Keyboard Japanese Yes F215760918 __ Keyboard Norwegian Yes F215760919 keyooard Portuguese EE ER Ooo O pl HET d RENI aes p EE pL 1 IEEE Recovery CD Finnish W98 Mfg P N F2157 12050 Recovery CD Norwegian W98 Mfg P N F2157 12051 F2156 60947 Recovery CD Czech W98 Mfg P N F2157 12047
25. 1 6 Fig ure 1 6 Resetting the Computeru eisein eere teer er er EH RP OR trn 1 10 Figure 1 7 Docking the Coniputer i emot mtr he e ere eter te eerte tose 1 11 Figure 1 8 Undocking the Computer oe Ren aee e er ee eene 1 12 Figure 1 9 Manually Undocking the Computer 0 0 cece ecccsecssceeceeceseeseeeeceseeaecaeeeseaesaesseseeseaees 1 12 Figure 1 10 Connecting a Floppy Disk Drive sees nennen 1 13 Figure 1 11 Replaceable Component Diagram eese eere 1 19 Figure 2 1 Disassembly Flow 5d de eR d er a itis 2 2 Figure 2 2 Removing the Main Battery eesesseeseeseeeeeeeeeeeneeenee PEA EEEE EAA ETE EA 2 4 Figure 2 3 Releasmg the Module prts iier ere er e re ev Ne ERR drei a 2 5 Figure 2 4 Removing the Hard Disk Dri venissero iieiaei rennen enne 2 6 Figure 2 5 Removing the Hard Disk Tray ee e t n er etta 2 7 Figure 2 6 Removing the Power Button Panel eee eese nnne 2 9 Figure 2 7 Removing the Keyboard Screws eee rennen 2 10 Figure 2 8 Removing the Keyboard ined hen eed rere ce rie reo e te eser ian 2 11 Figure 2 9 Removing the System SDRAM Module eese 2 12 Figure 2 10 Removing an SDRAM Expansion Module sess 2 13 Figure 2 11 Removing the Mini PCI Card modem card shown esse 2 15 Figure 2 12 Routing the Mini PCI Cables LAN modem card shown ess 2 15 F
26. 12 1 TFT XGA 30 GB Expansion base 256 MB Modem LAN FDD CD ROM 802 11 wireless This table lists only base product configurations custom configurations are not included For the products listed x suffix means W WT WG or WU for Windows 98 installed or K KT KG or KU for Windows 2000 installed marketing distinction only Intel Mobile Pentium III with SpeedStep Technology or Intel Mobile Celeron processor HP Omnibook 500 Product Information 1 1 Table 1 2 Product Comparisons Omnibook 6000 Omnibook 900B o Omnibook 500 Celeron 550 to 650 MHz or Pentium III 450 500 600 or Processor Celeron 500 or 600 MHz or Pentium III 600 to 750 MHz Pentium III 600 to 850 MHz 650 MHz Memory 64 128 or 256 MB SDRAM in 64 or 128 MB SDRAM in 64 MB SDRAM on system slot Expandable to system slot Expandable to motherboard Expandable to 512 MB 512 MB 160 or 320 MB Display 12 1 inch TFT XGA display 15 0 or 14 1 inch TFT XGA 13 3 inch TFT XGA or 12 1 or 15 0 inch TFT SXGA inch TFT SVGA display display Video AGP graphics interface AGP graphics interface AGP graphics interface 4 or 8 MB video RAM with 32 4 or 8 MB video RAM with 32 4 MB video RAM with 32 bit or 64 bit graphics interface and 64 bit graphics controller 3D and OpenGL graphics support Up to 16M colors XGA Up to 16M colors XGA Up to 16M colors XGA Zoomed Vi
27. 20 Does not boot on Check the power source AC adapter Check the AC adapter AC or battery Press the system off switch SDRAM module Remove any SDRAM to reset the computer Motherboard expansion module and try Unplug the AC adapter and Display assembly again remove all batteries then Hard drive Replace the system SDRAM reconnect power module Remove any SDRAM If the power mode light does expansion module and try not turn on reprogram the again BIOS replace the motherboard If the power mode light turns on but the display does not try an external monitor If the monitor shows a successful boot replace the display assembly If the monitor shows activity but the BIOS does not complete replace the display assembly If the monitor is blank replace the motherboard If the power mode light and display turn on and the BIOS completes but the OS will not start from the hard disk or from a floppy drive replace the motherboard If the OS starts only from a floppy drive reinstall the factory software onto the hard drive replace the hard drive Beeps once spins SDRAM module Make sure at least one hard disk repeats SDRAM module is installed but does not boot Does not boot on Check the battery level using Battery or contacts main battery but the battery LEDs Motherboard boots on AC Check battery contacts If available try another battery 3 6 Troubleshooting and Diagnostics HP Omnibook 500 Symptom C
28. 2h Replace the motherboard 0602h Replace the motherboard 0933h 0603h For the external loopback test make sure the 2100h Replace the display assembly Replace the loopback connector is constructed and installed 2102h motherboard If error also occurs with external properly For the external or internal loopback monitor replace the motherboard test replace the motherboard 2110h Replace the motherboard Replace the display 0604h Replace the motherboard 2120h assembly 0605h 2130h Replace the display assembly Replace the 0606h For the external loopback test make sure the motherboard If this error also occurs with loopback connector is constructed and installed external monitor replace the motherboard properly For the external or internal loopback 2140h Replace the motherboard Replace the display test replace the motherboard 2141h assembly HP Omnibook 500 Troubleshooting and Diagnostics 3 23 Code Suggestions Suggestions 2150h Replace the display assembly Replace the 1301h Reprogram the BIOS IC Replace the motherboard If this error also occurs with motherboard external monitor replace the motherboard 1302h Replace the motherboard 9016h Reset the computer Reprogram the BIOS IC 1316h Replace the motherboard 9006h Make sure a USB device is connected to the 9017h See chapter 5 for cosmetic guidelines If port you are testing Select the correct speed warranted replace the display assembly
29. 57 12008 rF2157 60964 Recovery CD Spanish W2K Mig PIN F2157 12004 rF2is7 60965 Recovery CD French W2K ig PIN F2157 12005 rF2157 60966 Recovery CD Dutch WOK Mfg PIN F2187 12006 rF2157 60967 Recovery CD Japanese W2K Mig PIN F2187 12007 rF2157 60968 Recovery CD Norwegian W2K Mig PIN F2157 12008 rF2i57 60969 Recovery CD Swedish W2K Mig PIN 2167 12009 rF2is7 60971 Recovery CD Danish W2K Mig PIN F2157 12011 rF2157 60972 Recovery CD talian W2K ig PIN F21571201 SUL Recovery CD Traditional Chinese Taiwan W98 NE Mfg P N F2157 12013 me murum Mfg P N F2157 12014 Fzi5760978 Recovery CD German W98 Mig PIN F2157 12018 F2157 60980 Recovery OD French W98 Mig P N F2157 1202 F2157 60981 Recovery CD Japanese W98 Mig PIN F2157 12021 F2t57 60982 Recovery CD Hebrew W98 Mig P NF215712022 F2157 60983 Recovery CD Arabic W98 Mig PIN F2157 1202 Fzi5760984 Recovery CD italian W98 Mfg PIN F2157 12024 Fz 5760086 Recovery CD Hungarian W98 Mig P N F2157 12026 F2157 60987 Recovery CD Polish W98 Mfg P N F2157 12027 ooo F2157 60988 Recovery CD Russian W98 Mfg P N F2157 12028 foo gd Recovery CD Traditional Chinese Hong Kong W98 Mfg P N F2157 12029 25760990 Recovery CD Greek W98 Mig PIN F2157 12030 215760908 R
30. DA icu HP Omnibook 500 Service Manual Notice In a continuing effort to improve the quality of our products technical and environmental information in this document is subject to change without notice This manual and any examples contained herein are provided as is and are subject to change without notice Hewlett Packard Company makes no warranty of any kind with regard to this manual including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard Co shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing performance or use of this manual or the examples herein Consumer transactions in Australia and the United Kingdom The above disclaimers and limitations shall not apply to Consumer transactions in Australia and the United Kingdom and shall not affect the statutory rights of Consumers Copyright Hewlett Packard Company 1998 1999 2000 2001 All rights reserved Reproduction adaptation or translation of this manual is prohibited without prior written permission of Hewlett Packard Company except as allowed under the copyright laws The programs that control this product are copyrighted and all rights are reserved Reproduction adaptation or translation of those programs without prior written permission of Hewlett Packard Co is also prohibited Portions of the programs that control this product may
31. DPSP Partners only Support Centre for DPSP Partners HP MCD Web Site http www mcd hp com HP s internal web site for division information America Online Keyword HP Call 800 827 6364 for membership BR the U S CompuServe GO HP Call 800 524 3388 for membership Men the U S HP Support Assist CD ROM 0 457 1762 U S and Canada 431 1587 Outside U S and Canada Microsoft Windows manual Information about Windows operating system Microsoft Web http www microsoft com Information and updates for Windows operating systems vi HP Omnibook 500 Product Information The HP Omnibook 500 provides outstanding performance and expandability in a conveniently portable form Its high performance components including the multimedia expansion base enable it to perform as a desktop computer or as a portable multimedia presentation tool Table 1 1 Omnibook 500 Series Models Omnibook CPU Display Hard Drives Standard Communication Product Drive SDRAM F2157x Celeron 500 MHz 12 1 TFT XGA 7 5 GB FDD 64 MB None F2158x Celeron 500 MHz 12 1 TFT XGA 7 5 GB FDD 64 MB Modem F2159x Celeron 500 MHz 12 1 TFT XGA 7 5 GB Expansion base 64 MB Modem FDD CD ROM F2160x Pentium Ill 600 MHz 12 1 TFT XGA 7 5 GB FDD 64 MB None F2161x Pentium Ill 600 MHz 12 1 TFT XGA 7 5 GB FDD 64 MB Modem F2162x Pentium Ill 600 MHz 12 1 TFT XGA 7
32. Marks unmarks all tests in the current menu F7 Marks unmarks all tests in all menus F10 Runs all marked tests If a test fails the error code and description are logged and the error code is displayed temporarily If several errors occur look for patterns that might indicate a common cause See Table 3 3 on page 3 22 for repair suggestions Consider these suggestions in combination with other troubleshooting information 11 Save the Support Ticket Press T to update and display a Support Ticket containing system and test information 12 When you are finished running tests press ESC to exit the advanced tests 13 Optional To save the Support Ticket to a floppy disk press F7 then ALT C 14 Exit Press F3 and then any key to exit and reboot 15 Optional Open the Support Ticket In Windows click Start Programs HP e DiagTools e DiagTools for Windows 16 Click View to display the Support Ticket 17 To add information about the problem click Comments and type the information then click OK To save or print the Support Ticket click Save As or Print 3 20 Troubleshooting and Diagnostics HP Omnibook 500 Note that the serial and parallel port tests are more thorough if you connect a loop back connector to the port before running the test for that port See the wiring diagrams below These connections are not used Diodes are 1N4004 or equivalent IF21A VF 1V 1A Vn230 400V Figure 3 3 Serial and Parallel Loopba
33. Num Lock 12 Volume control Keypad Lock Scroll Lock 13 Audio jacks audio out headphones external 5 Power slide button Turns the computer on and microphone off 14 PC Card slot 6 Pointing stick pointing device 15 PC Card eject button 7 Scroll button 8 Left and right click buttons 16 Built in microphone 17 Latch for opening the computer HP Omnibook 500 Product Information 1 3 Figure 1 2 Omnibook Back View 18 Universal serial bus ports USB 22 LAN port on certain models 19 Infrared port on certain models 23 AC adapter jack 20 External monitor port 24 Kensington lock slot security connector 21 Modem port on certain models 25 System off switch Figure 1 3 Omnibook Bottom View 26 Hard disk drive retaining screw 29 Main battery 27 SDRAM cover 30 Main battery latch 28 Docking port 1 4 Product Information HP Omnibook 500 The following two illustrations show the main external features of the expansion base Figure 1 4 Expansion Base Front View 1 Docking connector 8 CD player controls previous track play pause 2 Status panel Stop next track volume 3 Status panel button 9 ee module bay Used with CD player dovopBdker Origen each Sine 10 Module eject latch one on each side 5 Left plug in module bay Can contain a CD ROM it Undock switch or DVD drive floppy disk drive secondary battery Undock switch or other plug in modu
34. P Omnibook 500 Contents Product Information 4 eere restes eere enero etate toten stata senes tne tn ene en ete ea sensns en enue 1 1 loud enai a a i A E sobs sahbeavames TEE E 1 3 Operaio MEER 1 7 Turning the Computer On and Off sesionin e e A E E 1 7 Checking the Status of the Computer sesenta 1 8 sims Bn Hot KEYS serere RCRUM GE ENS CASE EIL A teste 1 9 Reset ng the Omnibook ssis ettet eei Het i die re ei ee e 1 10 Docking and Undocking the Computer essent 1 11 Connecting a Floppy Disk Drive essesssssssssseeseeseeneteennen eee eerte 1 13 SpeciHicatiODSs 5 sme ecd RD it Ce LETRA SCA EE CIE EEG eta Co Go POI voe eto ro oret out tek repeto 1 14 Internal Deside Nironen rete ei opio rte eer i e Het e HD HR Er eS 1 19 Removal and Replacemennt eee eee eee eee esee ee ee eene eee ta sete ta se tenes etta estesa se ene s etta sete aa 2 1 Disassembly Plow Chart 55 teet teet SR Ee PLE COR MURE Tae rase eee toute 2 2 Removing the Main Battery User Replaceable seen 2 4 Removing a Plug In Module User Replaceable sess 2 5 Removing the Hard Disk Drive User Replaceable esee 2 6 Removing the Power Button Panel User Replaceable sese 2 9 Removing the Keyboard User Replaceable sees 2 10 Removing an SDRAM Module User Replaceable
35. Remove the screw from the display cable then use a flat blade screwdriver to lift the display cable off of its connector From the bottom of the computer remove both screws from the display hinges Note Do not remove the screws from the tops of the display hinges 8 2 18 Do NOT remove Lift the display off of the computer Removal and Replacement HP Omnibook 500 Screw M2x3mm Hinge covers Screw M2x5mm jm Screws M2x7mm 2 Screws M2x9mm 2 bns Figure 2 14 Removing the Display Reassembly Notes e Make sure the display cable fits in its opening in the computer s case and lies behind the clip for the power button panel as shown in Figure 2 15 below Press the cable back onto its connector Figure 2 15 Routing the Display Cable HP Omnibook 500 Removal and Replacement 2 19 Note that the right display hinge cover has a microphone icon on its front surface Important After replacing the display check the display type shown on the display s flex cable connector If the new display is not the same type as the old display you must use the Service Utilities floppy disk to reprogram the computer s EEPROM for the new display Download the Omnibook 500 service package from the Partnership web site see page vi and create a Service Utilities floppy disk as described in the package s Readme file Connect a floppy disk drive to the computer using a USB floppy cable or dock th
36. Sets the date using mm dd yy format The value set takes effect immediately Sets the format for displaying time on the expansion base s status panel Sets the format for displaying the date on the expansion base s status panel Sets the floppy drive type Sets the hard disk drive type and various parameters Shows the hard disk drive type and capacity if one is present in the right module bay Shows the hard disk drive type and capacity if one is present in the left module bay When enabled hides power on self test summary and messages during boot Sets whether the computer automatically switches to an external monitor if one is detected When enabled the video image covers the entire display in lower resolution modes SVGA or VGA When disabled the video image is centered in the display Controls the signal format NTSC or PAL output by the S video port when Windows is not running Detected automatically Detected automatically 12 Hours mm dd yy Detected automatically Detected automatically Detected automatically Detected automatically Enabled Auto Disabled NTSC System Memory Shows the system memory size 640 KB Extended Memory CPU Serial Number Unique Dock ID UUID Shows the extended memory size equal to total memory minus 1 MB For a processor with a serial number makes that number available to software Sets whether the computer creates a unique hardware profile for
37. abels on the bottom case as follows e If the notebook includes a hardware modem mini PCI card attach the hardware modem telecom regulatory label e If the notebook includes a LAN modem mini PCI card attach the LAN modem telecom regulatory label e If the notebook is an option code AB2 for China or ACQ for South Africa add the appropriate sticker included in the telecom sticker set 4 Reinstall the bottom case in the unit following the Reassembly Notes on page 2 26 2 30 Removal and Replacement HP Omnibook 500 Reassembly Notes e Be careful not to trap the speaker gasket beneath the heads of the retaining screws Also reinstallation may be easier if you first position the speaker grill in the bottom case then set the speaker in place e To replace the docking doors proceed as follows 1 Insert a flat blade screwdriver between the doors toward the right end of the doors farthest from the speaker and carefully bend one of the doors upward Figure 2 22 Replacing the Docking Doors 2 Grasp the door with one hand and with the other hand take the right end of the door off of its pivot pin 3 Repeat step 2 for the remaining door Take the left ends of both doors off of their pivot pins 5 When installing the new doors insert the spring end of the doors first and be careful not to catch the spring on the pivot pins Installing a New Serial Number Label Download the latest version of the serial number lab
38. able connection See the quality statement on page 5 2 Troubleshooting and Diagnostics 3 9 3 10 Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Comments Punctured display Declared to be caused by customer abuse Vertical crack near center of display Usually caused by closing display with pencil sized object on keyboard Declared to be caused by customer abuse Scratched display Declared to be caused by glass customer abuse Local area of dark or light discoloration visible when display is on Hard disk doesn t spin Hard disk makes clunking or scratching noise Hard disk makes buzzing or whining noise Files are corrupted Drive capacity is less than normal Check the power source Remove and reinsert the hard drive Use a flashlight to check the connector Back up the drive immediately Was the computer or drive dropped Back up the drive immediately Check for alternate noise sources such as a PCMCIA drive or fan If a keystroke causes the sound to change it may be from the motherboard Run the VirusScan program Check the disk surface by running Scandisk Windows 98 or using the Tools tab in the disk s Properties sheet Windows 2000 Test the hard disk drive with the e DiagTools diagnostics Use the Recovery CD to restore the factory software Check the disk surface by running Scandisk Windows 98 or using the Tools tab in the d
39. all Center Repair Center Repair Center Suggestions Likely Causes Comments Does not boot from a floppy drive Does not boot from a CD or DVD in the CD DVD drive Error message such as Invalid System disk or Auto IDE error Sluggish startup or shutdown Password has been forgotten HP Omnibook 500 Make sure the floppy disk is bootable Make sure the floppy drive is installed or connected correctly If the floppy drive is connected to a USB port make sure Legacy USB Support is enabled in BIOS Setup Use BIOS Setup to check the boot order and to make sure that floppy boot is enabled If the drive is installed in the expansion base try connecting it to a USB port or vice versa Make sure the CD or DVD is bootable Use BIOS Setup to check the boot order Restart the computer Test the DVD drive with the e DiagTools diagnostics Check for a disk in the floppy drive Check the boot order in BIOS Setup Remove and reinsert the hard drive Run ScanDisk and Disk Defragmenter to check and optimize the hard drive Delete temporary and unneeded files Verify proper ownership then follow the removal procedure with the owner and log the appropriate data see page 5 1 Floppy drive or contacts Floppy drive cable Expansion base Motherboard CD DVD drive module Motherboard Expansion base Hard drive contacts Hard drive Hard drive If the unit boots from the floppy d
40. an If removing only the display n Hard drive LED flex cable Backup battery Audio PCMCIA panel Hard drive guide e Mini PCI panel Also remove these components when removing the motherboard or bottom case t Also remove this component when replacing the top case Figure 2 1 Disassembly Flow 2 2 Removal and Replacement HP Omnibook 500 Table 2 2 Required Equipment e 0 Phillips screwdriver preferably magnetized e Small flat blade screwdriver Table 2 3 Recommended Screw Torques Screw Thread Size Torque cm kgf Torque in Ibf 13 18 14 15 3 0 3 5 2 6 3 0 Caution Be careful not to overtighten screws that go directly into magnesium components or you could strip the threads in the magnesium HP Omnibook 500 Removal and Replacement 2 3 Removing the Main Battery User Replaceable One or two plug in modules can be inserted in the module bays in the expansion base The computer itself has no module bays Required Equipment e None Removal Procedure e Slide the battery s release latch then lift the battery out of its compartment Figure 2 2 Removing the Main Battery Reassembly Note Insert the front end of the battery into the battery compartment then press the back end in until it clicks into place 2 4 Removal and Replacement HP Omnibook 500 Removing a Plug In Module User Replaceable Required Equipment e None Removal Procedure Press the button on the
41. ard ste 0313 0802h Check the speaker connections Replace the SAONE Replace the motherboard 0804h top case Replace the motherboard 0806h Check speaker connections and repeat the 0410h Check the keyboard flex cable connection test Replace the top case Replace the 0415h Replace the keyboard Replace the motherboard If testing the expansion base motherboard make sure the computer is docked properly Replace the switchboard PCA Replace the repeat the test replace the expansion base if motherboard the test fails repeatedly Replace the keyboard Replace the 0810h Check speaker connections and repeat the motherboard 0816h test Replace the top case Replace the Replace the keyboard Replace the motherboard motherboard 08COh Check the speaker connections Replace the Replace the switchboard PCA Replace the O8C2h top case If this error occurs for an external motherboard headphone replace the motherboard Replace the expansion base Replace the 08D0h Replace the motherboard motherboard 08F3h Serial Port Tests Video Tests For the external loopback test make sure the 0900h Replace the motherboard loopback connector is constructed and installed 0905h properly For the external or internal loopback 0911h If this test fails on the internal display replace 0415h 0416h 0418h 900Fh 901Ch 901Dh test replace the expansion base replace the the motherboard motherboard 091
42. ard shown HP Omnibook 500 Removal and Replacement 2 15 Removing the Switchboard PCA User Replaceable Required Equipment e 0 Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Remove the power button panel page 2 9 3 Remove the retaining screw from the switchboard PCA Caution Wireless models only When removing the switchboard PCA from the computer be careful not to pull on the wireless cable that connects the display assembly to the PCA 4 Insert a small flat blade screwdriver through the narrow slot in the bottom case and carefully pry the switchboard PCA off of the connector underneath 5 Wireless models only remove the wireless cable clip and disconnect the wireless cable from the PCA 6 Remove the PCA from the computer Ea n Screw M2x3mm a Wireless cable clip attaches here Figure 2 13 Removing the Switchboard PCA wireless model shown Reassembly Notes e Wireless models only connect the wireless cable to the PCA and reattach the cable clip Insert the back end of the switchboard PCA into its opening in the top case then press the PCA onto its connector 2 16 Removal and Replacement HP Omnibook 500 Replacing Small Parts User Replaceable The user can replace the following small parts Table 2 7 Replacing Small Parts User Replaceable Part Replacement Procedure Cover SDRAM From the bottom of the compute
43. ast 36 cm 14 in Polarizer bubbles scratches b Definitions of imperfections a Bright or dark dot a subpixel red green or blue dot that is stuck on or off b A polarizer bubble is a light spot with a darker border that appears on a lighted display and does not change size A polarizer scratch is a light line that is visible on a darker background and does not change size HP Omnibook 500 Reference Information 5 3 Obsolete Parts The following table summarizes obsolete repair parts Table 5 2 Obsolete Repair Parts Obsolete New Description Service Notes Comments Part Number Part Number F2157 60930 F3476 60998 Casetop o ooo F2157 60933 F3476 60933 Speaker assembly PO F2157 60940 F3476 60999 Case bottom o y O F2157 60946 F3476 60946 Set hinge covers S F2157 60950 F2096 60901 Expansion base multimedia Z F2157 60951 F347660951 Heatsink O F2157 60999 F3476 60999 Case bottom 5 4 Reference Information HP Omnibook 500 Product Information Removal and Replacement Troubleshooting and Diagnostics Replaceable Parts na bk UC N e Reference Information Part Number F3476 90024 Printed in U S A 6 01
44. ath the keyboard that contains an SDRAM module installed at the factory and a slot on the bottom of the unit for an expansion SDRAM module You can use PC100 or PC133 SDRAM for these products Table 2 5 SDRAM Module Replacement Part Numbers SDRAM module 64 MB PC133 SODIMM 1818 8510 1 SDRAM module 256 MB PC133 SODIMM 1818 8534 Caution Handle each SDRAM module only by its edges and provide proper grounding or you might damage the module by electrostatic discharge Required Equipment e None Removing a System SDRAM Module Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Remove the power button panel page 2 9 3 Open the keyboard page 2 10 though step 4 You don t need to disconnect the keyboard cables 4 Release the latches at the sides of the SDRAM module so that the free edge of the module pops up then pull the module out of the connector h EN Ee BP x Figure 2 9 Removing the System SDRAM Module Reassembly Note e Carefully insert the edge of the new SDRAM module into the connector at about a 30 angle until it is fully seated Then press down on both sides of the module until the latches snap closed 2 12 Removal and Replacement HP Omnibook 500 Removing an Expansion SDRAM Module Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 From the bottom of the computer remove the screw from the SDRAM cove
45. bly Notes Make sure the audio out jack external microphone jack and PC Card eject button fit through their openings in the panel Make sure the forward screw lug on the panel lies on top of the screw lug on the hard disk guide Reassembly Notes Mini PCI models only Route the panel s cable modem models or cables LAN modem models to avoid interfering with installation or operation of other components see Figure 2 12 on page 2 15 Make sure the cable or cables are not trapped beneath the mini PCI card or heatsink and do not lay across the heatsink PCA motherboard See page 225 EE Plate EMI certain models only Hard disk drive page 2 6 Power button panel page 2 9 Keyboard page 2 10 Switchboard PCA page 2 15 Display page 2 18 Top case page 2 23 Heatsink fan page 2 21 Power button panel page 2 9 Keyboard page 2 10 Speaker HP Omnibook 500 Remove the retaining screw and lift the EMI plate out of the unit Remove both retaining screws and disconnect the speaker cable from the motherboard Reassembly Notes It may be easier to set the speaker grill in position first then set the speaker in place Be careful not to trap the speaker gasket beneath the heads of the retaining screws Removal and Replacement 2 35 3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the Omnibook and identifying fault
46. cable Main status LEDs Top case Audio off LED Expansion base Status panel Motherboard I O controller Expansion base Serial connector Parallel Motherboard I O controller Expansion base Parallel connector Infrared Motherboard O controller infrared transmitter receiver LS Display assembly Radio PCA circuitry and antennas on off button and indicator light Motherboard I O controller Switchboard PCA Power signal pass through PS 2 ports Motherboard Keyboard controller Expansion base PS 2 connectors Motherboard Bus controller South Bridge USB connectors overload switch Expansion base USB connectors overload switch Motherboard Docking logic docking connector Expansion base Docking connector undock switch emergency undock latch PC Card Motherboard PC Card controller PC Card connector 1 20 Product Information HP Omnibook 500 2 Removal and Replacement This chapter tells you how to remove and replace the computer s removable components and assemblies The items marked by in the following table are user replaceable Table 2 1 Removal Cross Reference Battery backup page 2 34 Battery CMOS page 2 34 Battery main page 2 4 Cable hard drive LED flex page 2 34 Card mini PCI page 2 14 Case bottom page 2 25 Case top page 2 23 Cover SDRAM page 2 17 Covers display hinge page 2 17 Covers display screw page 2 17 Cover Trackpoint page 2 17 Display assembly
47. cation that is responding not responding Slide and hold the power button four seconds to turn off and reset the computer Press the system off switch to reset the computer 3 16 Troubleshooting and Diagnostics HP Omnibook 500 Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Comments Does not suspend The computer won t suspend to Standby mode as if it has an active connection expected to another computer If the computer is busy it normally waits to finish the current operation before suspending Does not For Windows 2000 make automatically enter sure hibernate support is Hibernate mode as enabled in Power in Control expected Panel Also make sure the Hibernate timeouts Power Schemes tab for AC and battery power are not set to Never For Windows 98 check the Hibernate timeout in BIOS Setup If the computer has more than 512 MB of SDRAM the Utility partition on the hard disk must be expanded Standby option Do not allow Windows 98 to missing from Shut disable APM If it prompts Down window you to do so answer No In System in Control Panel expand System Devices System Manager tab and remove Advanced Power Management Restart the computer then use Add New Hardware in Control Panel to install support for APM Restart the computer Plug in Modules General problems Make sure module is Plug in module or Plug in modules cannot be installed properly contacts repaired
48. ck Connectors HP Omnibook 500 Troubleshooting and Diagnostics 3 21 Interpreting the Results The following table lists test groups error codes and suggestions for follow up actions Consider these suggestions in combination with other troubleshooting information Table 3 3 e DiagTools Error Codes Suggestions Code Suggestions Note If the BIOS IC appears to be corrupted you can try 01A1h Replace the motherboard to repair it see page 2 31 01A5h System Tests 01BOh Replace the SDRAM module each 01000000h 0001h 01B2h represents 16 MB Replace the motherboard 0040h 01B3h Replace the motherboard 0041h Run BIOS Setup and check IRQ assignments Hard Disk Tests for all devices 0201h Replace the hard disk Replace the Replace the motherboard motherboard Check test parameters and repeat the test Replace the motherboard 0050h 0063h 0202h 0070h Replace the CMOS battery 0204h Replace the hard disk 0071h Reset the system then run BIOS Setup and 0205h Replace the motherboard 0076h check settings Replace the CMOS battery 0207h Use BIOS Setup to check the hard disk type Replace the motherboard Check the hard disk installation Replace the 0077h Replace the motherboard hard drive LED flex cable Replace the hard 0078h Reset the system then run BIOS Setup and disk Replace the motherboard check settings Replace the CMOS battery 0208h Transient DMA error Repeat the test Replace t
49. d section If other errors occur follow the instructions for those errors Failure may occur soon Back up data and replace the hard disk Back up data if possible and replace hard disk Back up data if possible then reinstall applications Use a Recovery CD to restore the original factory configuration Make sure the hard disk is properly installed The hard disk is password protected and so can t be tested Replace the hard disk 3 25 Power On Self Test Note If Quiet Boot is enabled in BIOS Setup the default setting press ESC during boot to see POST messages The POST Power On Self Test is a series of initialization routines and diagnostic tests that the system BIOS runs when the computer boots The system BIOS will not boot the operating system if the system memory CPU DMA or interrupt controller fails the POST diagnostic tests POST progress is indicated by a sequence of codes and error messages are displayed if possible You should not necessarily interpret the failure of one or more POST tests as a hardware software or firmware failure If an error message appears confirm the problem using other diagnostic tools Not all POST messages indicate a hardware software or firmware failure some messages are for information only First confirm the failure by performing a clean boot If the computer fails to restart with a clean boot it requires repair 1 Remove all accessories including
50. d a BIOS checksum error 2 32 Removal and Replacement HP Omnibook 500 6 Wait while the BIOS is reprogrammed the display is blank for a minute or more while this happens If you plugged in a boot block jumper unplug it before the computer automatically reboots 7 Make sure the BIOS is the latest version You can check this in the Main menu of BIOS Setup or in the BIOS menu of Windows e DiagTools If necessary reprogram the BIOS IC see the note at the beginning of this topic FS bss 25 Figure 2 24 Boot Block Jumper HP Omnibook 500 Removal and Replacement 2 33 Removing Omnibook Components HP Authorized Service Providers Only Required Equipment e 0 Phillips screwdriver e Small flat blade screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Remove the assemblies and follow the additional steps given in the table below Table 2 8 Removing Omnibook Components Removal Procedure Additional Steps Battery backup Power button panel Disconnect the cable from the motherboard If the page 2 9 connector does not release easily try gently pressing Keyboard page 2 10 down on the rear of the connector near the wires as Switchboard PCA you pull it out page 2 15 Display page 2 18 Top case page 2 23 Battery CMOS Power button panel Reassembly Note After replacing the CMOS battery page 2 9 set the correct time and date using the BIOS Setup Switchboard PCA u
51. d diagnostic tools that test the functionality of the PCMCIA slots using a PCMCIA card Each is a Type II PC Card that works with compatible test software to exercise PCMCIA functions For details see the Sycard Technology web site http www sycard com The PCCtest product contains these components e PCCtest 450 or 460 revision 1 05 PC Card e PCCtest 450 460 test software disk Software updates are available at the Sycard Technology web site http www sycard com Configuration headers PC Card 16 bit and CardBus 32 bit that attach to the card In addition you will need this e CardBus extender card such as the Sycard PCCextend 70 to avoid wear on the Sycard PCMCIA connector The Sycard PCCtest 450 and 460 provide the following tests See the Sycard documentation for details about running the tests Table 3 6 Sycard PCCtest Commands PCMCIA PC Card 16 bit test CardBus 32 bit test PC Card configuration header CardBus configuration header Omnibook 500 PCI1410 PCT450 0 v b76 b TESTCB 0 v b76 b HP Omnibook 500 Troubleshooting and Diagnostics 3 29 Desktop and Windows Management Interfaces DMI WMI The Desktop Management Interface Windows 98 and Windows Management Instrumentation Windows 2000 are basically sets of rules for accessing information about a computer DMI WMI allows an application to determine for example the operating system being used which hardware and software components a
52. deo enabled Zoomed Video enabled Zoomed Video enabled Operating System Windows 98 or Windows 2000 Windows 95 Windows 98 or Windows 95 Windows 98 preinstalled Windows 2000 preinstalled Windows NT or Windows 2000 preinstalled HP Toptools HP Toptools 5 0 HP Toptools 4 5 to 5 0 HP Toptools 3 0 to 5 0 Power Management APM 1 2 APM 1 2 APM 1 2 ACPI compliant or 64 bit graphics interface graphics interface and 64 bit ACPI compliant ACPI compliant Power States On Standby Hibernate Off and 64 bit graphics controller graphics controller On Display off Standby On Display off Standby Intel Mobile Pentium or Mobile Celeron Processor Dual speed processors use Intel SpeedStep Technology support support 3D and OpenGL graphics 3D and OpenGL graphics Hibernate Off Hibernate Off 1 2 Product Information HP Omnibook 500 Features The following three illustrations show the computer s main external features For an exploded view of the computer see page 4 2 Figure 1 1 Omnibook Front View 1 Wireless on off button and indicator light 9 Main status lights power mode hard disk activity on certain models main battery charge 2 Left and right One Touch buttons programmable 10 Hard disk drive 3 Sleep button Suspends and resumes operation 11 Audio off button and audio off light 4 Keyboard status lights Caps Lock
53. e computer and insert a floppy drive module into the expansion base Connect an external monitor to the computer so you can verify the boot process Plug in an AC adapter Insert the Service Utilities floppy disk in the floppy drive Turn on the computer fthe HP logo appears on the computer s built in display STOP The EEPROM is programmed correctly fthe HP logo appears only on the external monitor press ESC to display the boot menu then boot from the floppy disk If you hear 5 beeps press F1 to update the display data stored on the motherboard Remove the floppy disk when the computer starts to reboot 2 20 Removal and Replacement HP Omnibook 500 Removing the Heatsink Fan HP Authorized Service Providers Only Required Equipment e 0 Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Remove the power button panel page 2 9 3 Open the keyboard page 2 10 though step 4 You don t need to disconnect the keyboard cables 4 Remove the three retaining screws from the heatsink fan Caution When removing the heatsink fan from the computer be careful not to pull on the cable that connect the heatsink fan to the motherboard 5 Lift the heatsink fan out of the computer 6 Carefully disconnect the fan cable from the motherboard If the connector does not release easily try gently pressing down on the rear of the connector near the wires as you pull i
54. e information There are a restricted number of locations that can perform password removal It may not be disclosed or distributed outside those locations Password removal is strictly controlled Hewlett Packard and authorized support providers must ensure with written evidence that the computer being cleansed is actually in the possession of the unit s actual and current owner This requires a sales receipt showing the unit serial number and owner s name or a written statement from the owner attesting that he or she is the owner of the unit The statement can be a fax copy of the document The fact that the unit is in the hands of an HP representative on behalf of the customer is not evidence of ownership In addition HP will not remove the password of a unit for any non owner even if it is requested by law enforcement agencies If you receive such a request you should notify management and HP Corporate Legal immediately These requests may require a court order prior to our participation Further the entity removing the password must log the name serial number and date of the removal and file the written backup with the log The log and backup are subject to standard record retention process and review The final issue relating to removal of passwords is that HP cannot provide information to users that would assist them in improperly removing a password and opening a unit HP Omnibook 500 Reference Information 5 1 Hewlett Packard
55. e lE ama a mms System menu ERN PRIN NN RR MN Memory menu battery only Win 98 only oe nma LL i een Video menu ec eue ic IDE menu coeur mune 1 eee eer FDD menu mur jm E pem KBD menu Vas URN cc Misc menu Misc eds ie t Describes Configures Parallel Tesis T Describes Configures a 3 1 3 Describes ned Wireless 2 7 3 EBENEN aes ee Le as Se C Describes Configures Misc qe USB menu System menu using LOCS rum ea ERR Misc menu Win 98 only AC adapter Status O Expansion base Tests ports Status IDosguss Fuge bus HC The diagnostic test is more Br if you use a loop back connector The test checks only the internal hardware up to the mini PCI card and does not check the mini PCI panel or any external cabling Use an appropriate external device such as the expansion base to exercise the port See the help text for the tests in the menu HP Omnibook 500 Troubleshooting and Diagnostics 3 5 If you cannot isolate the cause of a problem using the above diagnostic tools use the suggestions in the following table to help find the problem Table 3 2 Troubleshooting Suggestions Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Comments To help determine likely causes find out which replaceable components are involved in the system involved and what roles they play See Figure 1 11 on page 1 19 and Table 1 9 on page 1
56. each expansion base Enabled or uses a common profile for all expansion bases Disabled Displays the value of the 16 byte UUID Universally Unique ID as 32 hex characters Detected automatically Disabled Enabled Detected automatically Available only when docked 3 32 Troubleshooting and Diagnostics HP Omnibook 500 System Devices Menu Default PS 2 Pointing Devices Automatically disables the internal pointing devices when an Auto external PS 2 mouse is connected External Fn Key Sets whether left CTRL left ALT on an external PS 2 Enabled keyboard is interpreted as the Fn key FDD controller Enables the floppy drive Enabled Legacy USB Support Enables BIOS support for USB mouse keyboard and floppy Enabled disk drive Serial Port Enables the serial port the port is configured by the user Enabled Base I O address Sets the I O address and interrupt appears only if the serial 3F8h IRQ4 port is Enabled Infrared port Enables the infrared port the port is configured by the user Disabled Mode Sets the port to FIR fast IR or SIR standard IR infrared FIR communications Base I O address Sets the I O address and interrupt 2F8h IRQ3 DMA channel Sets the DMA channel for the infrared port in FIR mode DMA1 Parallel Port Enables the parallel port the port is configured by the user Enabled Mode Sets the port to output only bi directional EPP or ECP ECP Base l O address Sets the I O address a
57. ecovery CD Swedish W98 Mfg PIN Fa157 12033 Fz15760900 Recovery OD Swiss W98 Mig PINF2157 12036 mre Cwetp fFei96 80001 BuetohPOCad V s Fm 66001 USBmWaedpr Ves FMyeeo PaetM O T oO ojo o HP Omnibook 500 Replaceable Parts 4 9 F3476 60904 F3476 69004 Display assembly 12 in wireless 802 11 radio F3476 60933 Speaker assembly F3476 60936 PCA switchboard for wireless 802 11 radio Y F3476 60938 F3476 69038 PCA motherboard Pentium III 700 MHz for wireless 802 11 radio and infrared F3476 60939 F3476 69039 PCA motherboard Celeron 600 MHz for wireless 802 11 radio and infrared Part Exchange Description User Number Part Number Repl F3476 60940 F3476 69040 PCA motherboard Pentium III 750 MHz for wireless 802 11 radio and infrared Faso Sehmpcwes O fo Faass Hes FMyeepes Ceetp rFea7e 6og99 Ceebotom t Jcip wieless cable 4 10 Replaceable Parts HP Omnibook 500 5 Reference Information This chapter includes the following reference information e Password removal policy e Display quality statement Password Removal Policy If the user forgets the system password the user calls HP Customer Care to determine the proper removal procedure The user must provide proof of ownership and the computer must be operated during the procedure The password removal procedure is protected as HP Company Privat
58. ee the Hard Disk Tests at the end of the 0618h Make sure the machines are positioned 0619h 9607h table correctly If the problem persists replace the Floppy Disk Tests motherboard 0301h Check the USB cable if any Replace the Parallel Port Tests 0304h floppy drive Replace the motherboard 0701h For the external loopback test make sure the 0305h Make sure the floppy disk is fully inserted in the loopback connector is constructed and installed drive Make sure the drive is properly installed properly For the external or internal loopback or connected Replace the disk Check the test replace the expansion base replace the USB cable if any Replace the floppy drive motherboard Run the Floppy Disk Controller test Replace 0702h Replace the motherboard 0306h Check the USB cable if any Replace the 0707h Make sure the loopback connector is floppy drive constructed and installed properly 0307h Make sure the floppy disk is fully inserted in the 0708h Replace the motherboard 030Bh drive Make sure the drive is properly installed 0709h prp rd or connected Replace the disk Check the Audio T USB cable if any Replace the floppy drive udio Tests Run the Floppy Disk Controller test Replace 0801h Check the speaker connections Replace the the motherboard top case Replace the motherboard If this error 030Ch Replace the floppy drive occurs for an external headphone replace the Kava dios motherbo
59. el template Microsoft Word format from the Partnership web site see page vi under Support Service in Technical Support Information The latest version includes fields for warranty period and manufacturing location Store the template with other Word templates on a PC connected to a laser printer 1 Open a new document based on the serial label template 2 Enter the information from the old serial label and print the new label on plain white paper The new label does not have barcodes 3 Carefully cut out the new serial label just inside the border and place it into the inner recess in the bottom case The bottom of the label goes toward the front of the case 4 While holding the paper label in place attach a serial label overlay into the outer recess It covers and protects the serial label HP Serial Number S TW711A1234 1YR 1P F2072W EA MFG TW711A1234 Made in Taiwan Figure 2 23 Example of Serial Number Label HP Omnibook 500 Removal and Replacement 2 31 Repairing the BIOS IC HP Authorized Service Providers Only The BIOS IC of the Omnibook 500 is not replaceable e Ifthe BIOS IC is defective you must replace the motherboard However if the BIOS IC might only be corrupted you can attempt to repair it using a Crisis Recovery floppy disk see below Note Reprogramming the BIOS IC A new BIOS IC contains only enough basic programming to boot the Omnibook After installing a new motherboard you must repro
60. embly 12in F2157 60904 F215769004 Display assembly 12 in wireless 802 11 radio F3476 60900 1 F3476 69000 9 Drive hard disk 7 5 GB 9 5 mm Hitachi 0950 4011 F2112 69002 Yes 9 Drive hard disk 7 5 GB 9 5 mm IBM 0950 4080 F2112 69003 Yes 9 Drive hard disk 10 GB 9 5 mm IBM DJSA 210 0950 3934 F1660 69112 Yes Drive hard disk 10 GB 9 5 mm Toshiba 0950 3985 F2072 69109 Yes MK1016 GAP 9 Drive hard disk 20 GB 9 5 mm IBM DJSA 220 0950 3935 F1660 69113 Yes 9 Drive hard disk 30 GB 9 5 mm IBM 07N6714 0950 4162 F2072 69115 Yes i0 Fan Pereo 11 Guide harddrive Fet576085 So 12 Heatsink F847660001 13 Keyboard Arabic Englisn F215760953 Yes 13 Keyboard Belgian F2157609008 jYes 18 Keyboard Czech F21576009 ies 13 Keyboard Danish F2157 60910 Yes 18 Keyboard French Feteze0 Yes 19 Keyboard French Canadian F215760912 Yess 18 Keyboard German F2157 60913 Ys 13 Keyboard Greek F215760914 Ves 18 Keyboard Hebrew F2t5760926 Ys 19 Keyboard Hungarian F215760927 es 18 Keyboard International Engish F215760915 Yes 18 Keyboard Italian F215760916 Y
61. eplace the drive Restart the reflector unit Replace the OF07h Replace the LS 120 drive motherboard OFO8h Insert a different disk in the LS 120 drive and Dock Tests repeat the test Check the installation of the 9071h Update the BIOS in the computer and TI CardBus Tests 907Ch and repeat the test Replace the expansion base 1202h 1205h Insert a different PC Card and repeat the test then repeat the test 1206h Replace the motherboard 1207h Replace the expansion base repeat the test 3 24 Troubleshooting and Diagnostics HP Omnibook 500 Code 9088h Suggestions Replace the expansion base Hard Disk Tests 9602h 9603h 9604h 9605h 9606h 9607h 9640h 9641h replace the hard disk Perform the IDE disk test in the Advanced section If other errors occur follow the instructions for those errors Back up data if possible Use a Recovery CD to restore the original factory configuration then reinstall applications Run the full HDD test Use a Recovery CD to restore the original factory configuration Back up data then reformat the hard disk Replace the hard disk Failure may occur soon Back up data and replace the hard disk Back up data if possible and replace hard disk HP Omnibook 500 Code 9642h 9643h 9644h 9645h 9646h 9647h 9648h 964Ah 964Bh 964Ch Troubleshooting and Diagnostics Suggestions Perform the IDE disk test in the Advance
62. ery power from the base Note To boot from a CD ROM or DVD drive in the expansion base insert a bootable CD such as the Recovery CD into the drive then restart the computer Press ESC when the HP logo appears during reboot then select the CD ROM DVD drive as the temporary boot device 1 40 Product Information HP Omnibook 500 Docking and Undocking the Computer You can dock or undock the computer in any power state on off Standby mode or Hibernate mode Make sure however that the computer is not entering or resuming from Standby or Hibernate mode when you dock or undock or the computer could lock up Docking the Computer By default the computer automatically turns on when you dock it If you have trouble inserting the computer or the docking latches stick use the emergency undock latch 1 Optional plug the AC adapter into the expansion base 2 Insert the back of the computer into the expansion base then lower the front end into the base and press down firmly until it clicks into place Figure 1 7 Docking the Computer HP Omnibook 500 Product Information 1 11 Undocking the Computer 1 Press the undock switch You can use the undock switch when the computer is on off or in Standby or Hibernate mode Or Click Start Eject PC Figure 1 8 Undocking the Computer You may need to wait 10 seconds or more for the computer to undock the computer may not respond while it is updating its c
63. es you can install the factory software on drive C without affecting other drives Click Advanced and select to restore only the C partition Important When prompted to reboot the computer first undock it and remove it from the expansion base then press CTRL ALT DEL and follow any instructions that appear Removal and Replacement HP Omnibook 500 Removing the Power Button Panel User Replaceable Required Equipment e None Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Insert a fingernail into the slot in the right end of the panel behind the Del key and pry the right end of the panel up Lift the end until the panel unsnaps above the F12 key then slide the panel slightly to the right and lift it out Figure 2 6 Removing the Power Button Panel Reassembly Notes Hold the panel in your right hand and insert the tabs on its left end into the slots in the computer case just above the ESC and F4 keys Slide the panel to the left and press it into place HP Omnibook 500 Removal and Replacement 2 9 Removing the Keyboard User Replaceable Required Equipment e 0 Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Remove the power button panel page 2 9 3 Remove the three retaining screws from the top of the keyboard Screws M2x3mm 3 Figure 2 7 Removing the Keyboard Screws Caution When opening the keyboard
64. ess 13 Keyboard Japanese F215760917 Yes 13 Keyboard Norwegian F215760918 Yes 13 Keyboard Portuguese F2t5760919 Yes 13 Keyboard Russian F215760954 Ves 18 Keyboard Spanish F2157 60920 Ys HP Omnibook 500 Replaceable Parts 4 3 Description Part Number Exchange User Part Number Repl Yes Yes Yes Yes Yes Yes Yes Yes sec above i Yes Yes Feet expansion base 8 in kit see above kit Kit OB500 screws F2157 60944 see above kit see above kit see above kit see above kit see above kit see above kit Panel power button F2157 60903 PCA motherboard Celeron 500 MHz F2157 60939 F2157 69039 Yes t E t U Feet computer 8 in kit see above kit Po Screw M2x2mm silver large head see above kit EA black E p ee F2157 69039 F PCA motherboard Pentium III 600 MHz F2157 60937 F2157 69037 PCA motherboard Pentium III 700 MHz F2157 60938 F2157 69038 PCA motherboard Pentium III 700 MHz for F3476 60938 F3476 69038 wireless 802 11 radio and infrared PCA motherboard Celeron 600 MHz for F3476 60939 F3476 69039 wireless 802 11 radio and infrared PCA motherboard Pentium IIl 750 MHz for F3476 60940 F3476 69040 wireless 802 11 radio and infrared PCA switchboard F2157 60936 Plate EMI F3476 60901 SDRAM module 64 MB PC133 SODIMM 818 8510 Yes SDRAM mod
65. ess point for use with F2136A F2136A 802 11b wireless LAN PC Card boe l o5 F2138A HP Sierra Wireless Air Card 300 CDPD PC Cara gt F2196A Bluetooth PC Card by 3Com ub ee ae ee 1 18 Product Information HP Omnibook 500 Internal Design The motherboard PCA is the central component of the computer s design and plays a role in virtually all system functions Most components connect directly to the motherboard The following figure shows the connections among the replaceable components in the computer and expansion base In addition Table 1 9 on page 1 20 lists the roles that these components play in the functional subsystems of the computer and expansion base Display N Switchboard Mini PCl Assembly v PCA Card HDD LED Flex Cable Hard Disk Drive Motherboard Top Case Expansion SDRAM Speaker Module Battery Keyboard with System SDRAM pointing stick Module 1 Wireless models only Expansion Base Plug in Module Plug in Module Figure 1 11 Replaceable Component Diagram HP Omnibook 500 Product Information 1 19 Table 1 9 Functional Structure Function Components Used Component Roles Bootup Motherboard Main processor primary system circuitry Hard disk drive First source of disk based startup code Removable device Second source of disk based startup code Processor Motherboard Main processor numeric data processor L1 and L2 cache primary system c
66. est ports with the page 3 21 e DiagTools diagnostics 3 12 Troubleshooting and Diagnostics HP Omnibook 500 Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Comments General problems General problems Check connections Try one device at a time Check settings in BIOS Setup and Control Panel Test ports with the e DiagTools diagnostics Check for latest versions of drivers If the device is powered by the USB port try different ports if the device works in all but one port replace the module containing that port Check all cables and connections If possible connect directly to a wall jack Check line quality In Control Panel open Modems Windows 98 or Phone and Modem Options Windows 2000 Make sure the parity speed word length and stop bits match on sending and receiving modems Open the hardware Device Manager If the modem is disabled try to enable it If it has a conflict try disabling another device Use an analog telephone line not a digital line In a hotel ask for a data line Try disabling error correction and data compression Motherboard Expansion base Use a loop back connector when testing the serial or parallel port see page 3 21 Mini PCIl card Mini PCI panel Motherboard LAN Network General problems HP Omnibook 500 Check all cables and connections Try connecting a different computer to the cable Check settings in
67. f memory Delete temporary and SDRAM module message appears unneeded files on drive C Motherboard If using third party SDRAM module check HP Notebook Web site to see if the module has been tested for use with this computer Test the memory with the e DiagTools diagnostics Memory doesn t Use only PC 100 SDRAM SDRAM module increase after modules adding SDRAM Click scroll button General problems Check the pointing stick Top case settings in Control Panel Motherboard Slide and hold the power button four seconds to reset the computer No sound is Increase the sound volume Top case Check operation using audible Fn UP ARROW volume Motherboard headphones or external control and software speakers controls Make sure sound is enabled audio off button and software controls Check for sound resource conflicts in Device Manager Sound does not Check the settings in BIOS Top case Check operation using an record Setup and software controls Motherboard external microphone Test the audio with e DiagTools diagnostics Feedback from Reduce the volume speakers In the Volume Control click Options Properties and select the microphone option for the playback settings Make sure the microphone is muted Serial Parallel General problems Check connections Motherboard Use a loop back connector Check settings in BIOS Expansion base when testing the serial or Setup and Control Panel parallel port see T
68. fe Screw M2x2mm not on all models Note The length of the screws required for the two positions near the front of the bottom case corresponds to the number of screws in the battery compartment Models with two screws in the battery compartment use M2x7mm un e Models with three screws in the battery compartment use M2x9mm p Figure 2 18 Removing the Top Case 2 24 Removal and Replacement HP Omnibook 500 Removing the Motherboard or Bottom Case HP Authorized Service Providers Only Required Equipment e 0 Phillips screwdriver Removal Procedure Note Before Replacing the Motherboard If possible record the computer s electronic serial number before you replace the motherboard You will then store the electronic serial number in the EEPROM on the new motherboard using the Service Utility floppy disk Download the Omnibook 500 service package from the Partnership web site see page vi and create a Service Utilities floppy disk as described in the package s Readme file Connect a floppy disk drive to the computer using a USB floppy cable or dock the computer and insert a floppy drive module into the expansion base Connect an external monitor to the computer so you can verify the boot process Plug in an AC adapter Insert the Service Utilities floppy disk in the floppy drive Turn on the computer When the HP logo appears on either the built in display or the external monitor press ESC to display the b
69. g temperature 5 to 35 C 41 to 95 F Operating humidity 20 to 90 percent RH 5 to 35 C 41 to 95 F Operating altitude up to 3000 m 10 000 ft at 25 C 77 F Storage temperature 20 to 50 C 4 to 122 F Computer CPU Intel Mobile Pentium IIl or Celeron processor South Bridge PIIXAM Display controller ATI Mobility M or M1 Audio controller ESS Maestro 3E and ESS ES1921 CardBus controller TI PCI 1410 Keyboard embedded controller National NS87570 Super I O National NS97338 Expansion base Embedded controller National NS87570 PCI IDE controller CMD PCI 648 Audio controller OZ163 1 16 Product Information HP Omnibook 500 Table 1 8 Omnibook 500 Series Accessories 500 6000 900B rus erme soram moase ou Frase 64 MB SDRAM module on ries 128 MB SDRAM module poo F1622C 128 MB SDRAM module PC133 ETAT NT F1654A 256 MB SDRAM module PC100 boe dd F1654C 256 MB SDRAM module PC133 boe d ee e zs 0950 3934 10 GB hard disk drive 0950 3985 10 GB hard disk drive ee i 24 0950 3935 20 GB hard disk drive 0950 4162 30 GB hard disk drive ooe HE Multimedia Expansion Base F2096B Multimedia expansion base ERE Plug in Modules F208 Fopydsk wecse paa CS Fm Zpbdwemdde 1 Foo Fomydskdwemohe CS famis DVDdwemoe O
70. gram the BIOS IC preferably with the latest BIOS You can download the latest BIOS from the HP Notebook web site see page vi follow the directions provided If you do not have a BIOS Crisis Recovery floppy download the package from the Partnership web site see page vi under Product Support Information in the Service and Support Library Follow the instructions for creating the floppy disk Caution Make sure you are using the correct BIOS Crisis Recovery floppy for the Omnibook model you are repairing The program does not verify the Omnibook model so you could install the wrong BIOS image 1 Dock the computer and plug in an AC adapter 2 Connect a floppy disk drive to the computer using a USB floppy cable or dock the computer and insert a floppy drive module into the expansion base 3 Insert the BIOS Crisis Recovery floppy in the floppy drive 4 Turn on the computer When the HP logo appears press ESC to display the boot menu then boot from the floppy disk If the computer does not turn on at all boot from the floppy disk as follows Unplug the AC adapter Press and hold Fn B Plug in the AC adapter Release Fn B 5 If the computer does not boot from the BIOS Crisis Recovery floppy try plugging the boot block jumper into the expansion base parallel port then go to the next step See the wiring diagram below In many situations you can skip this step especially if the computer previously displaye
71. he hard disk and drive A are properly identified Parity Check 1 nnnn A parity error was found in the system bus Parity is a method for checking errors in binary data a parity error indicates that data has been corrupted The BIOS displays the address if possible and otherwise displays Parity Check 2 nnnn A parity error was found in the I O bus The BIOS displays the address if possible and otherwise displays Press F1 to resume F2 to Setup F3 for previous Displayed after any recoverable error message Press F1 to resume the boot process or F2 to enter BIOS Setup and change the settings Press F3 to display the previous screen usually an initialization error of an Option ROM such as an add on card Write down and follow the information shown on the screen Press F2 to enter Setup Optional message displayed during POST PS 2 Mouse PS 2 mouse identified System BIOS shadowed System BIOS was copied to shadow RAM UMB upper limit segment address nnnn Displays the address nnnn of the upper limit of the Upper Memory Blocks indicating released segments of the BIOS that can be reclaimed by a virtual memory manager Video BIOS shadowed Video BIOS was copied to shadow RAM 3 28 Troubleshooting and Diagnostics HP Omnibook 500 Sycard PCCtest 450 460 CardBus Card Optional The PCCtest 450 and 460 CardBus Cards revision 1 05 available from Sycard Technology are the only recommende
72. he motherboard 0209h Replace the CMOS battery Replace the 020Ah motherboard 0211h Reprogram the BIOS IC Replace the 0220h motherboard 0240h Replace the motherboard 0252h 0254h 0079h Repeat the test Run SCANDISK or an equivalent Replace the motherboard Replace the hard disk Replace motherboard Check test parameters and repeat the test Replace the hard disk 0083h 008Ah 00COh 00CCh Memory Tests 025Ah Repeat the test Run SCANDISK or an The addresses below are absolute 32 bit addresses and 0260h equivalent Replace the hard disk are not in the segment offset format 0265h Check the hard disk installation Replace the 0100h Replace the motherboard hard drive LED flex cable Replace the hard 0101h disk Replace the motherboard 0102h 0275h Replace the hard disk 0280h Check the hard disk installation Replace the hard drive LED flex cable Replace the hard disk Replace the motherboard Replace the hard disk Repeat the test Replace the hard disk Replace the hard disk Reprogram the BIOS IC Replace the motherboard 0120h Replace the SDRAM module each 01000000h 0131h represents 16 MB Replace the motherboard 0132h Replace the SDRAM module each 01000000h 0281h 0150h represents 16 MB 0290h 0160h Remove all but one SDRAM module and 0293h repeat the test Replace the motherboard 0296h Replace the motherboard 02AAh Check the hard disk installatio
73. ignal Disabled Resume On Time of Day Sets whether the system resumes at a defined time of day Disabled Resume Time Auto Suspend on Undock Auto Turn On on Dock Sets the 24 hour time when the system resumes if Resume On Time of Day is enabled Sets whether the computer suspends to Standby mode after undocking Sets whether the computer turns on after docking Windows 98 and 2000 use these settings Windows 98 uses this additional setting Boot Menu Default Hard Disk Removable Device CD ROM DVD Drive Internal NIC Shows the order of boot devices with indicating a device category Move the entries to change the order If the computer has more than one device in a category you can select the one scanned Internal NIC Network Interface Card appears in the list only if a built in LAN is present it provides diskless boot from a network server When Lid Closed Enabled 1 Hard Disk 2 Removable Device 3 CD ROM DVD drive 4 Internal NIC Save Changes and Exit Saves Setup changes then exits and reboots Discard Changes and Exit Discards any Setup changes made since last save then exits and reboots Does not affect password date or time changes Restores default settings and remains in Setup Does not affect password date or time changes Discards any Setup changes made since last save and remains in Setup Does not affect password date or time changes Saves Setup cha
74. igure 2 13 Removing the Switchboard PCA wireless model shown esee 2 16 Figure 2 14 Removing the Display e eine edP ep Ee tt 2 19 Figure 2 15 Routing the Display Cablen uriinis EEan a A nennen nennen 2 19 Figure 2 16 Removing the Heatsink Fan tennenti aeee iieiea esii 2 21 Figure 2 17 Separating the Heatsink and Fan eese 2 22 Figure 2 18 Removing the Top Case reete iP e em ette 2 24 Figure 2 19 Removing the Motherboard snosi eiiiai nennen 2 26 Figure 2 20 Removing Motherboard Components eese rennen 2 27 Figure 2 21 Removing Bottom Case Components eese eere 2 30 Figure 2 22 Replacing the Docking Doors eese eene nennen 2 31 Figure 2 23 Example of Serial Number Label essere 2 31 Figure 2 24 Boot Block Jumper i i eee Pe ER hedera te ere eter rte eerte 2 33 Figure 3 1 Basic Troubleshooting Steps eessssssesseseseeeseeeeeneneneeee rennen ener 3 2 Figure 3 2 e DiagTools Screens Basic and Advanced sse 3 19 Figure 3 3 Serial and Parallel Loopback Connectors eese 3 21 Figure 4 1 Omnibook Exploded View ciiise ea enne enne 4 2 HP Omnibook 500 Tables Table 1 1 Table 1 2 Table 1 3 Table 1 4 Table 1 5 Table 1 6 Table 1 7 Table 1 8 Table 1 9 Table 2 1 Table 2 2 Table 2 3 Table 2 4 Table 2
75. ircuitry Memory Motherboard Video RAM SDRAM modules Changeable SDRAM 2 slots Main battery Power storage Motherboard AC adapter socket power switch lid switch system off switch power supply power control circuitry Switchboard PCA Sleep switch Backup battery Provides short term power to maintain memory while swapping main battery CMOS battery Maintains system data stored in CMOS RAM Expansion base AC adapter socket system off switch power supply power control circuitry AC adapter AC to DC converter Display Motherboard PCMCIA Zoomed Video controller display drivers LVDS processing display graphics controller video RAM Display assembly Display output backlight power converter for backlight Motherboard Hard disk controller HDD LED flex cable Hard disk signal pass through Hard disk drive Hard disk mechanism Keyboard Motherboard Keyboard BIOS keyboard controller Keyboard Key switches Switchboard PCA One Touch switches Motherboard Keyboard BIOS pointing stick controller PS 2 output keyboard controller Keyboard Pointing stick sensor Top case Click buttons scroll button Motherboard Audio controller audio decoder speaker amplifier Zoomed Video controller microphone external audio jacks headphone amplifier audio off switch Bottom case Speaker Expansion base CD player audio circuitry speakers Motherboard LED circuitry keyboard controller Switchboard PCA Keyboard LEDs HDD LED flex
76. is guideline that may call for a replacement due to a defect in material or workmanship based on the HP Limited Warranty Statement 3 If a display is considered for replacement make sure the customer understands that cosmetic variations may also exist on the replacement display and may require the customer to use a work around to obscure the cosmetic imperfection 4 Displays with cosmetic imperfections that do not conform to the above conditions and tests will not normally be considered for replacement The HP responsible person working with the customer should identify work arounds that are reasonable and appropriate for that customer Customers who require a more perfect display solution should consider switching to a notebook with a DSTN display We expect that over time the industry will continue to produce displays with fewer inherent cosmetic imperfections and we will adjust our HP guidelines as these improvements are implemented Reference Information HP Omnibook 500 Table 5 1 Omnibook 500 LCD Guidelines 12 1 in TFT XGA Type of Imperfection TFT Cosmetic Specifications Electrical Imperfections No more than 6 single bright dots Bright dots 8 No more than 6 single dark dots Dark dots 8 No more than 8 total bright and dark combined defective dots No occurrence of multiple defective dots within 15 mm Mechanical Imperfections No polarizer discoloration bubble or scratch that is visible from at Discoloration le
77. isk s Properties sheet Windows 2000 Check partitions using FDISK Windows 98 or Control Panel Administrative Tools Computer Management under Storage Windows 2000 Troubleshooting and Diagnostics Caused by excessive pressure applied to an area on the screen Declared to be caused by customer abuse Hard drive LED flex cable Hard drive Motherboard Hard drive If the drive case is damaged the drive may not operate properly Check the computer and drive for evidence of customer abuse Depends on the source of the noise Use the suggestions shown at left Use the suggestions shown at left Recreate the Utility partition then partition and format the disk HP Omnibook 500 Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Comments CD ROM DVD drive Cannot read a CD or DVD Make sure the CD DVD is clean and inserted properly Make sure the drive module is inserted properly Restart the computer Reset the expansion base DVDs can contain embedded regional codes that prevent them from playing outside the region in which they are sold This error indicates you are trying to play a DVD intended for a different region Make sure the drive module is installed or connected correctly Restart the computer Reset the expansion base Region Code error when playing a General problems Floppy drive General problems Make sure the drive module
78. le 12 Audio jacks audio out headphones external 6 CD status light microphone audio line in 7 CD player power button 13 Kensington lock slot security connector 14 Emergency undock latch HP Omnibook 500 Product Information 1 5 Figure 1 5 Expansion Base Back View 15 Universal serial bus ports USB 20 PS 2 mouse port 16 S video TV out port 21 PS 2 keyboard port 17 Serial port COM1 22 LAN port works only if the computer has a built in LAN port 18 Parallel port LPT1 Use this port for a parallel printer or other parallel device 23 AC adapter jack 19 External monitor port 1 6 Product Information HP Omnibook 500 Operation This section gives an overview of the operation of the computer and expansion base Turning the Computer On and Off You can start and stop the computer using its blue sleep button However at times you may want to use other methods to start or stop the computer depending on power considerations types of active connections and start up time Table 1 3 Activating Power Modes Power mode To enter this mode On mode Press the blue sleep button Power mode status light is green Standby mode Saves significant power Turns off the display and other components Maintains current session in SDRAM Restarts quickly Restores network connections Power mode status light is amber Hibernate mode Saves maximum power Saves current session to disk
79. mies ve Adapter AC Ultraslim 60W 19 V output 09503988 11 Yes Battery man 11 1 V F2t57609001 Yes Battery secondary module F2014609001 jYes Cable floppy disk drive parallel F2008 60901 Yes Cable floppy disk drive USB F2157 60949 Yes Charger secondary battery module for F2014 60901 F2011 60001 e Cord power Argentina 2w 8120 8367 Ves Cord power Australia ABG 2w 8120 6312 Ys Cord power Chile 2w 81208452 Ves Cord power Europe ABB 2w 81206314 Yes Cord power India S Africa ACQ 2w 8120 6317 sd Ves Cord power Japan ABJ 2w 81206316 Ys Cord power People s Rep Of China AB2 2w 8120 8373 Yes Cord power U S Canada Taiwan ABA 2w 81206313 Yes Cord power UK EPSR Hong Kong Singapore 2w 8120 8609 Yes Modue CD ROM dive F20176090001 1 sd Vers Module DVD drive F201560902 jYes Module floppydiskdrive F2013 00901 Yes Module LS 120drive F202260000 Yes Module second hard drive holder F207260910 Yes Module weightsaving F207260922 Yes Module Zip drive 100 MB F200960pg Yes Plug adapter auto airine 8182 5191 Ves SDRAM module 64
80. module release latch and slide the latch toward the front of the expansion base Figure 2 3 Releasing the Module HP Omnibook 500 Removal and Replacement 2 5 Removing the Hard Disk Drive User Replaceable Table 2 4 Hard Disk Drive Replacement Part Numbers Drive hard disk 10 GB 9 5 mm IBM DJSA 210 0950 3934 Drive hard disk 10 GB 9 5 mm Toshiba 0950 3985 F2072 69109 MK1016 GAP Drive hard disk 20 GB 9 5 mm IBM DJSA 220 0950 3935 F1660 69113 Drive hard disk 30 GB 9 5 mm IBM part no 0950 4162 F2072 69115 07N6714 Required Equipment e 0 Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 From the bottom of the unit remove the hard drive retaining screw 3 Carefully pull the hard drive out of the computer Screw M2x3mm Figure 2 4 Removing the Hard Disk Drive 4 Remove all four screws from the tray and drive case then lift the drive out of the tray 5 Notice that the hard drive has a pin connector attachment at one end Carefully remove this connector from the end of the drive Work alternately at each side so that the connector slides off evenly without bending the connector pins 2 6 Removal and Replacement HP Omnibook 500 m Pin connector Screws M3x3mm 2 ja Screws M3x3mm 2 B Figure 2 5 Removing the Hard Disk Tray Reassembly Notes Carefully put the pin connector back onto the pins on the end of the
81. movable device Available only if the Boot option is enabled HP Omnibook 500 Troubleshooting and Diagnostics 3 33 Power APM Menu Default Intel SpeedStep Mode Power Management Mode Smart CPU Mode Suspend Time out Hibernate Time out Hard Disk Time out Time out on AC Sets the speed used by a dual speed processor at boot depending on the available power source A separate Control Panel power setting controls speed changes after boot Disables time outs selects a pre set combination of time outs or allows customized time outs Enables automatic CPU power savings when running on battery power Absence of keyboard mouse and hard disk activity could slow CPU response Sets the period of inactivity after which the computer goes from full power mode to Standby power mode Sets the period of inactivity after which the computer goes from full power mode or Standby mode to Hibernate mode Skips Standby mode if the Suspend Time out is disabled Sets the period of hard disk inactivity after which the internal hard disk and any hard disk in a plug in module bay stops spinning Sets whether power management time outs occur while the AC adapter is connected Auto Max Power Savings On 4 minutes 4 hours 2 minutes Disabled Lid Switch Mode Sets the action that occurs if the computer s lid is closed Turn off LCD Resume On Serial Ring Sets whether the system resumes if it receives a ring s
82. n Replace the 0172h hard drive LED flex cable Replace the hard 0180h Replace the SDRAM module each 01000000h disk Replace the motherboard represents 16 MB Replace the motherboard 02CCh Use BIOS Setup to check the hard disk type 0181h Replace the motherboard Check test parameters and repeat the test 0182h Make sure you have the latest version of Replace the hard disk Replace the e DiagTools and repeat the test Replace the motherboard SDRAM module each 01000000h represents O2bEEh Run BIOS Setup and temporarily select a drive 16 MB Replace the motherboard type that has more than 200 cylinders then 0183h Check the installation of the SDRAM module repeat the test 0184h Replace the SDRAM module Replace the 02F1h Use a Recovery CD to restore the original motherboard factory configuration 0190h Replace the SDRAM module each 01000000h 01A0h represents 16 MB Replace the motherboard 0170h 3 22 Troubleshooting and Diagnostics HP Omnibook 500 Code Suggestions Suggestions O2F3h Run SCANDISK or an equivalent Use a 0607h Make sure the loopback connector is 02F5h Recovery CD to restore the original factory constructed and installed properly Replace the configuration motherboard O2FFh Check the hard disk installation Replace the 0608h Replace the motherboard hard drive LED flex cable Replace the hard 0612h disk Replace the motherboard IR Tests FIR enabled undocked 9602h S
83. nd interrupt 378h IRQ7 DMA channel Sets the DMA channel for ECP mode appears only if the DMAO Parallel Port Mode is ECP Security Menu Default User Password is Shows if a user password is set Clear Administrator Password is Shows if an administrator password is set Clear Set User Password Press ENTER to set change or clear the user password The Enter password can have no more than 8 characters 0 9 A Z and cannot include special or accented characters Set Administrator Press ENTER to set change or clear the administrator Enter Password password which protects BIOS Setup settings The password can have no more than 8 characters 0 9 A Z and cannot include special or accented characters Password required to Boot Sets whether a user password is required when the computer Enabled boots Requires the administrator password for changes Resume Sets whether a user password is required when resuming Enabled from Standby or Hibernate mode Requires the administrator password for changes Windows 98 only Undock Sets whether a user password is required when undocking the Disabled computer Requires the administrator password for changes Windows 98 only Internal hard disk drive Encodes the current user password or administrator Disabled lock password if that is the only password set on the hard disk Removable Device Boot Sets whether the computer will attempt to boot from a floppy Enabled drive or other re
84. nges and remains in Setup Security settings are saved when changed Get Default Values Load Previous Values Save Changes 3 34 Troubleshooting and Diagnostics HP Omnibook 500 4 Replaceable Parts This chapter contains an exploded view of the Omnibook and the following lists of parts Omnibook replaceable parts page 4 3 Accessory replacement parts page 4 6 e Part number reference page 4 7 HP Omnibook 500 Replaceable Parts 4 1 on some models lt gt j AP scm 1 a X o e on some models Figure 4 1 Omnibook Exploded View 4 2 Replaceable Parts HP Omnibook 500 Table 4 1 Replaceable Parts Description Part Number Exchange User Number pmi on Battery backup F2157 60932 Battery CMOS rechargeable 3 V Maxell ML1220 or equivalent Battery main 11 1 V F2157 60901 JYes 4 Cable HDDLEDflex F2157 60984 J Card mini PCI HW modem F2t57 60928 Yes araen mes 00 qw for China Malaysia or South Africa E ate A Pel Cainer MSEESENRNELI ISO ied Card mini PCI LAN modem with regulatory psu 3E labels for China Malaysia or South Africa 5 Case bottom F34766099 e case Fnsrews 6 Casetp F34 66098 LA Clip wireless cable not shown ITBD 2 7 Cove SDBRAM F21576006 ers 8 Display ass
85. nhanced PCI bus audio with Zoomed Video support Built in microphone Separate audio off button with indicator light Headphone out and microphone in Expansion base CD player can play with or without computer docked Stereo sound via three built in speakers Analog pass through from the computer Headphone out microphone in and audio line in Keyboard and 84 85 87 key touch type QWERTY keyboard with 101 102 key emulation Pointing Device Embedded numeric keypad 12 function Fn keys Two user programmable One Touch buttons Pointing stick TrackPoint technology licensed from IBM Left and right click buttons center scroll button LAN 3Com Ethernet 10Base T 10 Mbps and 100Base TX 100 Mbps support Supports wake on LAN fast IP DMI dRMON MBA Managed Boot Agent support for PXE BINL BOOTP NCP IPX DHCP Modem 3Com Data speed 56 Kbps V 90 maximum US Robotics Fax speed 14 4 Kbps Class 1 and 2 Modulation V 21 V 22 V 22bis V 23 V 32 V 32bis V 34 V 90 X2 Bell 103 Bell 212A Synchronous transfer V 80 Compression V 42bis MNP5 Error correction V 42 MNP2 4 Fax Group 3 fax Class 1 V 17 V 27ter V 29 V 21 channel 2 Local modem adapter provided for non U S regions 802 11 Wireless LAN Radio IEEE 802 11b compliant ISM frequency band Direct Sequence Spread Spectrum Operating frequency within 2 4 2 497 GHz depending on country US Canada ETSI Japan Channels up to 13 channels 22 MH
86. onfiguration 2 If the computer will not undock using the undock switch or Start menu use the emergency undock latch slide the button down then move the entire latch forward Figure 1 9 Manually Undocking the Computer 1 12 Product Information HP Omnibook 500 Connecting a Floppy Disk Drive When needed you can connect the floppy disk drive to one of the computer s USB ports e Connect the USB floppy drive cable directly to the floppy drive and to the USB port You cannot use the USB floppy cable to connect to any other type of drive module such as a CD ROM or DVD drive The USB cable is for floppy drives only Figure 1 10 Connecting a Floppy Disk Drive HP Omnibook 500 Product Information 1 13 Specifications The following tables list the specifications for the computer and its accessories These are subject to change for the latest versions see the HP Notebook web site www hp com notebooks Physical Attributes Processor and Bus Architecture Graphics Mass Storage Table 1 7 Omnibook 500 Series Specifications Computer Size 278 x 222 x 25 mm 10 9 x 8 7 x 1 0 in Weight 1 5 kg 3 4 Ib minimum depending on model Magnesium casing with rubberized grip surfaces Computer docked in expansion base Size 298 x 257 x 45 mm 11 7 x 10 1 x 1 8 in Weight 2 4 kg 5 4 Ib minimum depending on model 600 to 750 MHz Intel Mobile Pentium III processor with Speed Step technology with 256 KB four way se
87. oot menu then boot from the floppy disk Select the Serial Number option from the boot menu When prompted type A for the automatic update option This stores the current system data from the old motherboard on the floppy disk 1 Unplug the AC adapter if present and remove the battery 2 Remove these additional assemblies e Hard disk drive page 2 6 Power button panel page 2 9 e Keyboard page 2 10 e System SDRAM module page 2 12 e Expansion SDRAM module if present page 2 13 e Switchboard PCA page 2 15 Display assembly page 2 18 e Heatsink fan page 2 21 Top case page 2 23 3 Remove all three screws from the audio PC Card panel Flip out the PC Card eject button so that it stands out from the side of the unit then remove the panel HP Omnibook 500 Removal and Replacement 2 25 4 Disconnect the speaker wires from the motherboard If the connector does not release easily try gently pressing down on the rear of the connector near the wires as you pull it out 5 Remove the right rear screw nearest the speaker from the hard drive LED flex cable then disconnect the cable from the motherboard 6 Remove both standoff screws from the back of the unit 7 Remove the four screws from the motherboard each marked by a white arrow on the motherboard 8 Certain models only remove the screw attaching the EMI plate to the bottom case and remove the EMI plate 9 Lift the motherboa
88. oubleshooting the Problem onreine iiien E nennen 3 3 Vernfyinothe Repat isana e tate a a tide rta tede 3 4 Suggestions for Troubleshooting esessssesssssesssesessssestsresrsrestsrsstsresentssesteresrsresrnreeneesrntesene 3 5 Diagnostic LOOMS 5 45 e De ERR to et Ree Rt e RO UR nai te eb stan tug 3 19 eDiagTo0l8 oie eee ree iet iet deter dee e aeter ste 3 19 Power On Self Test negin v Ud I xe Mr OE I MONIO RIP te alas A e dier ents 3 26 Sycard PCCtest 450 460 CardBus Card Optional eese 3 29 Desktop and Windows Management Interfaces DMI WMI sese 3 30 BIOS S tup Utility ie etti eee t ete ed hole Pee thee den ted aas 3 3 HP Omnibook 500 iii UEBER ERE RCERER 4 1 Reference Informatio ticcssceccsscreccssneseseseecssottecssentsceusrnvacesteceocnstucevoresistsuescebeiuessnsedueataucduonorbeds 5 1 Password Removal Poliey prie err ioter ier Een seduces re ee eg f rri ge Ue 5 1 Hewlett Packard Display Quality Statement eese 5 2 Obsolete Parts timere re rem en er d tn T e pH er d ert e ertt 5 4 Figures Figure 1 1 Omni book Front View eedem Dd Prem dede 1 3 Figure 1 2 Omnibook Back View hinin iiaeie avarine aar nete enne eiA Raet 1 4 Figure 1 3 Omnibook Bottom View sessi aa ne aei nennen enne 1 4 Figure 1 4 Expansion Base Front Viewer seneca aa a o A E tee E enne GEASS 1 5 Figure 1 5 Expansion Base Back Vi Win iensen eieaa
89. ow Plug in the AC adapter insert a charged battery if undocked or plug in a secondary battery if docked Check the battery and Battery or contacts contacts If one is available Motherboard try another battery The computer beeps Battery repeatedly when the battery is low Save your work immediately shut down Windows and insert a charged battery or plug in the AC adapter Disable device settings that Backup battery use extra power during Standby for example turn off Windows 2000 Wake On LAN option Shut down or plug in AC adapter before swapping Plug in AC adapter and allow to stand overnight to recharge backup battery Unplug any USB devices 3 8 Troubleshooting and Diagnostics HP Omnibook 500 Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Comments Main battery does not charge Secondary battery module does not charge Time Remaining indicator is inaccurate Display Dark display no light Check the power source Make sure the main battery is installed properly Check the battery contacts If available try another battery and AC adapter Move the computer away from any heat source Unplug the AC adapter and let the battery cool down Check for blocked air vents Make sure the main battery is fully charged If not the secondary battery will not charge Check the power source Make sure the secondary battery is installed prope
90. page 2 18 Doors docking page 2 31 Drive hard disk page 2 6 Caution Feet rubber page 2 17 Guide hard drive page 2 34 Heatsink fan page 2 21 Keyboard page 2 10 Module plug in page 2 5 Module SDRAM page 2 12 Panel audio PCMCIA page 2 35 Panel mini PCI page 2 35 Panel power button page 2 9 PCA motherboard page 2 25 PCA switchboard page 2 16 Plate EMI page 2 35 Speaker page 2 35 Tray hard disk drive page 2 7 Always provide proper grounding when performing repairs Without proper grounding an electrostatic discharge can damage the computer or expansion base and their components Notes Reassembly steps are the reverse of the removal disassembly steps Reassembly notes are included at the end of each removal procedure Symbols like this throughout this chapter show approximate full size screw outlines You can use these to verify the sizes of screws before you install them Installing a wrong size screw can damage the unit The symbol at the left represents an M2 5x5mm T head screw HP Omnibook 500 Removal and Replacement 2 1 Disassembly Flowchart The following diagram shows the general path you will use in disassembling the computer to access components Switchboard PCA Motherboard or bottom case Expansion SDRAM module Hard disk drive Switchboard PCA e Mini PCI card Speaker System SDRAM module Heatsink f
91. r and remove the cover 3 Release the latches at the sides of the SDRAM module so that the module s free edge pops up then pull the module out of the connector Screw M2x3mm a Figure 2 10 Removing an SDRAM Expansion Module Reassembly Note e Carefully insert the edge of the new SDRAM module into the connector at about a 30 angle until it is fully seated Then press down on both sides of the module until the latches snap closed HP Omnibook 500 Removal and Replacement 2 13 Removing a Mini PCI Card certain models only User Replaceable Important e f the notebook is an option code ARE for Malaysia the mini PCI card can be replaced only by the regional repair center in Taiwan Contact the HP Call Center in your region for shipping information Notebooks repaired in China option code AB2 Malaysia option code ARE or South Africa option code ACQ can use only the mini PCI cards with regulatory labels as shown in the following table and in Chapter 4 Table 2 6 Mini PCI Card Replacement Part Numbers Part Number Exchange Part Number Card mini PCI HW modem F2157 60928 Card mini PCI HW modem with regulatory F2157 60929 labels for China Malaysia or South Africa Card mini PCI LAN modem F2072 60902 PO Card mini PCI LAN modem with regulatory F2072 60994 labels for China Malaysia or South Africa Required for repair in China option code AB2 Malaysia option code ARE or South Af
92. r remove the screw in the SDRAM module cover then remove the cover Cover Trackpoint Pull the old cover off and press the new cover into place Covers display hinge Use a flat blade screwdriver to carefully pry the covers off of the hinges Reassembly Notes Insert the tab on the cover into the slot in the top case and press the cover into place Note that the right display hinge cover has a microphone icon on its front surface Covers display screw Insert a small flat blade screwdriver under the screw cover and pry it loose To replace press the adhesive side of the cover firmly into the recess Feet rubber on Insert a small flat blade screwdriver under the foot and pry it loose To replace firmly bottom of computer press the adhesive side of the foot into the recess and expansion base Keyboard See page 2 10 Tray hard disk drive See page 2 6 HP Omnibook 500 Removal and Replacement 2 17 Removing the Display Assembly HP Authorized Service Providers Only Required Equipment e 0 Phillips screwdriver Small flat blade screwdriver Removal Procedure Unplug the AC adapter if present and remove the battery Remove both screws from the back of the computer 1 2 3 4 3 Remove the power button panel page 2 9 Wireless models only remove the switchboard PCA page 2 16 Open the display so that it lays flat and use a flat blade screwdriver to remove the display hinge covers
93. r nen en renre nne 3 6 e DiagTools Ertor Codes is inue end ege utet ee d pe oett 3 22 POST Terminal Error Beep Codes sese 3 26 POST Message Stie nre er e RP He idee Rete RO eu tas 3 27 Sycard PCCtest Commands 2 rte pert n dete Poterie hte trinis 3 29 BIOS Setup Menus and Parameters essere eren 3 32 Replaceable Parts onise inie e rare ee eerie et rr al dee enin 4 3 Accessory Replaceable Parts s unnan eee rtt te rae Paene a rp teret eroi phs 4 6 Part Number Referenc seriernas naii isisi dst hee eti ed een 4 7 Omnibook 500 LCD Guidelines 12 1 in TFT XGA essere 5 3 Obsolete Repair Parts n delectet tee ee e ipe ete retis 5 4 HP Omnibook 500 V Introduction This manual provides reference information for use by HP authorized service personnel in servicing and repairing the HP Omnibook 500 The manual is designed as a self paced guide that will train you to service configure and repair Omnibook 500 computers The manual is self contained so you can follow it without having equipment available The following table lists other sources of information about the computer and related products Source Adress or Number HP Notebook Web Site http www hp com notebooks European mirror http www europe hp com notebooks HP Partnership Web http partner americas hp com Restricted to Authorized Resellers only HP Asia Pacific Channel http www hp com au Restricted to
94. rd out of the bottom case See Replacing the Motherboard on page 2 27 or Replacing the Bottom Case on page 2 29 for additional procedures Screws M2x3mm 4 a Standoff screws 5mm 2 h Screws M2x2mm 2 Screw M2x3mm a Screw M2x5mm jm Figure 2 19 Removing the Motherboard Reassembly Notes Insert the battery connector through its opening in the bottom case then lower the motherboard into place e Make sure the hard drive guide s forward screw lug lies on top of the motherboard and beneath the screw lug on the audio PCMCIA panel e Make sure the audio out jack external microphone jack and PC Card eject button fit through their openings in the audio PCMCIA panel Mini PCI models only route the cables from the mini PCI panel to avoid interfering with installation or operation of other components see Figure 2 12 on page 2 15 2 26 Removal and Replacement HP Omnibook 500 Replacing the Motherboard Required Equipment e 0 Phillips screwdriver Removal Procedure 1 Mini PCI models only release the latches at the sides of the card so that its free edge pops up and carefully pull the card out of its connector 2 Mini PCI models only disconnect the cables that connect the mini PCI panel to the motherboard and remove the panel and the mini PCI card still connected from the motherboard 3 Disconnect and remove the backup battery If the connector does not release easil
95. re in the computer and possibly whether any of the components need replacing A local or remote application can use the DMI WMI interface to check which hardware and software components are installed on your computer and may be able to tell how well they are working or if they need replacement Installing the DMI Package The DMI package is either preinstalled on the computer s hard disk or can be downloaded from http www hp com toptools the contents are the same in both cases The package must be properly installed before it can be used To install the DMI WMI preloaded on the hard disk 1 Start Windows if it is not already running 2 Click Start Programs HP Toptools Setup Using DMI WMI For a complete description of how to use DMI WMI see the following documentation provided with the computer A README TXT file click Start Programs HP Toptools Read me A Windows online help file describing Hewlett Packard s implementation of DMI WMI group and attribute definitions click Start Programs HP Toptools HP Toptools Help Uninstalling the DMI WMI Package 1 Click Start Programs HP Toptools Uninstall DMI Windows 98 or Uninstall WMI Windows 2000 2 Restart the computer 3 30 Troubleshooting and Diagnostics HP Omnibook 500 BIOS Setup Utility The BIOS Setup utility provides access to basic configuration settings It is independent of the operating system Running the BIOS Setup Utility 1 2 3
96. rica option code ACQ Caution Provide proper grounding and handle the card only by its edges or you might damage it through electrostatic discharge Required Equipment e None Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Remove the power button panel page 2 9 3 Open the keyboard page 2 10 though step 4 You don t need to disconnect the keyboard cables 2 14 Removal and Replacement HP Omnibook 500 Note LAN modem models only You may need to remove the system SDRAM module page 2 12 to provide enough clearance to disconnect all mini PCI cables 4 Disconnect the cable modem models only or cables LAN modem models only from the card 5 Release the latches at the sides of the card so that its free edge pops up and carefully pull the card out of its connector Figure 2 11 Removing the Mini PCI Card modem card shown Reassembly Notes e Carefully insert the edge of the card into the connector at about a 30 angle until it is fully seated Then press down on both sides of the card until the latches snap closed e Route the cable modem models or cables LAN modem models between the heatsink fan and mini PCI card so that they do not lie across or otherwise interfere with other components see Figure 2 12 below Make sure the cables lie as flat as possible or they will prevent the keyboard from laying flat Figure 2 12 Routing the Mini PCI Cables LAN modem c
97. rive check for corrupt files on the hard drive reinstall the factory software onto the hard drive replace the hard drive Use the suggestions shown at left The user must call Technical Support and provide proof of ownership Password removal is restricted to certain sites See page 5 1 Troubleshooting and Diagnostics 3 7 Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Comments Power Battery Short battery operating time Turns off immediately after turning on Does not run on battery empty battery indication Beeps repeatedly Computer stops while swapping main battery in Standby mode Turn down the display Battery Battery capacity often brightness Motherboard decreases after a year or Check power management more settings in BIOS Setup Try the default settings Restart the computer press F6 when the HP logo appears and follow the instructions that appear onscreen This process calibrates the main battery and any secondary battery in the expansion base s left module bay and requires four to five hours per battery You cannot use the computer during this process Some applications can use excess power Users can get the Intel Power Monitor from www intel com and monitor CPU load PCMCIA cards can affect battery life Some cards draw power even while not in use Heavy modem use can affect battery operating time Battery may be extremely Battery l
98. rly The Time Remaining is an estimate based on how much power the computer is using at the moment The estimate therefore depends on the current task and assumes that power will be used at the same rate until the battery runs out So for example if the computer is performing a task requiring a good deal of power such as reading from a CD or DVD the value will probably show too little time remaining Adjust the display brightness Press Fn F5 several times Try an external monitor If the display is extremely cold it will show completely dark If this happens allow the computer to gradually warm to room temperature Battery or contacts AC adapter Motherboard Heatsink fan Secondary battery module Expansion base Display cable connection Display assembly Motherboard Check the main battery and AC adapter Check the heatsink fan Check the secondary battery and AC adapter Reprogram the EEPROM See page 2 20 Check the cable connection Replace the display assembly If an external monitor displays no image replace the motherboard White display Adjust display brightness Display assembly Motherboard Erratic display Bright or missing pixels or lines HP Omnibook 500 See quality statement on page 5 2 Display cable connection Display assembly Motherboard Display cable connection Display assembly Check the display cable connection Check the display c
99. rror The real time clock failed the BIOS test The motherboard may need to be replaced 0280 Previous boot incomplete Default configuration used The previous POST did not complete successfully POST loads default values and offers to run BIOS Setup If the failure was caused by incorrect values and they are not corrected the next boot will likely fail This error is cleared the next time the system is booted 0281 Memory Size found by POST differed from CMOS The memory size found by POST differed from CMOS 02B0 Diskette drive A error 02B1 Diskette drive B error Drive A or B is present but fails the BIOS POST diskette tests Make sure the drive is defined with the proper disk type in BIOS Setup and that the drive is installed correctly 02B2 Incorrect Drive A type run SETUP The type of floppy drive A is not correctly identified in BIOS Setup 02B3 Incorrect Drive B type run SETUP The type of floppy drive B is not correctly identified in BIOS Setup 02D0 System cache error Cache disabled The RAM cache failed and BIOS disabled the cache The motherboard may need to be replaced A disabled cache slows system performance considerably 02F0 CPU ID CPU socket number for Multi Processor error 02F4 EISA CMOS not writeable ServerBIOS2 test error cannot write to EISA CMOS 02F5 DMA Test Failed ServerBIOS2 test error Cannot write to extended DMA Direct Memory Access registers 02F6 Software NMI Failed ServerBIOS2 tes
100. s You can download the latest version of e DiagTools from the HP Notebook web site see page vi then install it following the accompanying instructions HP Omnibook 500 Troubleshooting and Diagnostics 3 19 Running e DiagTools 1 Restart the computer 2 When the HP logo appears press F10 to start the diagnostic test 3 When the menu appears press ENTER to run e DiagTools 4 The first time you run the program you are prompted to select the language for the program 5 Press F2 to proceed with the basic tests You can also proceed directly to the advanced tests from this point by pressing CTRL F9 in which case skip to step 10 below 6 When the Configuration Description appears check the list of detected hardware Note If a device is not detected or fails its test it might be configured incorrectly in BIOS Setup You can confirm this by running BIOS Setup and checking the settings see BIOS Setup Utility on page 3 31 7 Run the basic test Press F2 to start the basic hardware test 8 To exit without running the advanced tests press F4 to view the Support Ticket Press F3 to exit 9 Optional Run the advanced tests Press F2 to open the advanced test screen 10 Select and run the appropriate tests Note that individual tests do not appear if the hardware they test is not detected Press the following keys to run tests ENTER Runs the highlighted test F5 or SPACE Marks unmarks the highlighted test F6
101. s PCMCIA General problems Restart the computer Motherboard Using a flashlight look for Remove and reinsert the PC bent pins inside the PCMCIA Card socket If the card requires an IRQ make sure one is available Check settings in Control Panel Check for conflicts or refresh the device list in Device Manager Check the HP Notebook web site for installation instructions page vi and to make sure the computer supports the problem card When using a PC Card in a docking system insert or remove the card while the System is turned on Download current drivers from the card manufacturer s web site Test the PC Card with the e DiagTools diagnostics AC adapter Does not power the Try another AC adapter if AC adapter The AC adapter cannot be computer available Motherboard repaired and must be replaced if defective Motherboard Evidence of spilled Declared to be caused by liquid customer abuse Bent or broken Declared to be caused by connectors or burnt customer abuse component Motherboard Declared to be caused by cracked customer abuse Miscellaneous Clock loses time Plug in the AC adapter for 24 CMOS battery Charge the CMOS battery hours to charge the CMOS Motherboard battery Computer gets Always set the computer on a Heatsink fan Check the heatsink fan for abnormally hot flat surface so that air can proper fan operation or flow freely around and damage underneath it Make sure the air vents
102. t associative L2 cache 500 to 600 MHz Intel Celeron processor with 128 KB four way set associative L2 cache 1 35 1 1 V Pentium III or 1 35 V Celeron core 2 5 V external low power processor 32 KB 16 KB instruction 16 KB data L1 cache 32 bit PCI bus 12 1 inch XGA active matrix TFT display 1024 x 768 x 16M colors Zoomed Video support for PC Card slot 3D and OpenGL graphics support Celeron models ATI Mobility M graphics accelerator with 4 MB display RAM 2x AGP graphics capability Pentium Ill models ATI Mobility M1 graphics accelerator with 8 MB display RAM 2x AGP graphics capability Rechargeable lithium ion battery 11 1 or 14 8 Vdc with LED charge level gauge Battery life single battery over 4 hours typical varies with model and usage Fast battery recharge approximately 2 hours Low battery warning Suspend resume capability Universal AC adapter 100 240 Vac 50 60 Hz input 19 Vdc output 60 65 W Optional secondary battery available for expansion base module bays Computer 7 5 to 30 GB removable hard disk drive 1 44 MB floppy drive module Expansion base Two bays for plug in drive modules Optional drive modules available Two slots for SDRAM expansion SODIMM PC100 or higher up to 512 MB 64 128 or 256 MB SDRAM installed in system SDRAM slot under keyboard 100 MHz SDRAM bus 1 14 Product Information HP Omnibook 500 Audio System Computer Built in speaker 3D e
103. t error Cannot generate software NMI Non Maskable Interrupt HP Omnibook 500 Troubleshooting and Diagnostics 3 27 02F7 Fail Safe Timer NMI Failed ServerBIOS2 test error Fail Safe Timer takes too long device Address Conflict Address conflict for the specified device Allocation Error for device Run the ISA or EISA Configuration Utility to resolve a resource conflict for the device CD ROM Drive CD ROM Drive identified Entering SETUP Starting the BIOS Setup program Failing Bits nnnn The hex number nnnn is a map of the bits at the RAM address that failed the memory test Each 1 in the map indicates a failed bit See errors 230 231 or 232 above for offset address of the failure in System Extended or Shadow memory Fixed Disk n Fixed disk n 0 3 identified Invalid System Configuration Data Problem with NVRAM CMOS data I O device IRQ conflict An I O device has an IRQ conflict PS 2 Mouse Boot Summary Screen A PS 2 mouse is installed nnnn kB Extended RAM Passed Where nnnn is the amount in KB of SDRAM successfully tested nnnn Cache SRAM Passed Where nnnn is the amount in KB of system cache successfully tested nnnn kB Shadow RAM Passed Where nnnn is the amount in KB of shadow RAM successfully tested nnnn kB System RAM Passed Where nnnn is the amount in KB of system SDRAM successfully tested Operating system not found No operating system was found on drive A or drive C Enter BIOS Setup and see if t
104. t out Screws M2x3mm 3 M2x2mm in some models Figure 2 16 Removing the Heatsink Fan Caution Do not spin the fan blades with your finger or you could damage the fan s bearings HP Omnibook 500 Removal and Replacement 2 21 7 To separate the fan from the heatsink remove both connecting screws Screws M2x3mm 2 a Figure 2 17 Separating the Heatsink and Fan Reassembly Note Make sure the fan cable is retained by the hook on the underside of the heatsink 2 22 Removal and Replacement HP Omnibook 500 Removing the Top Case HP Authorized Service Providers Only Required Equipment e 0 Phillips screwdriver e Small flat blade screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Remove these additional assemblies e Hard disk drive page 2 6 Power button panel page 2 9 e Keyboard page 2 10 e Switchboard PCA page 2 15 Display assembly page 2 18 Remove the screws from inside the battery compartment Remove the six screws from the bottom case Remove the four screws from the top case Disconnect the click scroll button flex cable Disconnect the audio off LED cable oN OQ tn A W Lift the top case off of the computer HP Omnibook 500 Removal and Replacement 2 23 Screws M2x5mm 4 jm Screws 2 See Note below Screw M2x7mm Screws M2x9mm 2 m Screws M2x2mm 2
105. tility or Date Time in the Control Panel page 2 15 Cable HDD LED flex Hard disk drive page 2 6 Remove the four screws from the cable then lift the Power button panel cable off of its connector and out of the unit page 2 9 Keyboard page 2 10 Switchboard PCA page 2 15 Display page 2 18 Top case page 2 23 Case bottom See page 226 PERENNE See page 2 23 ze UE Display See page 2 18 V B y Doors docking See page 231 es Guide hard drive Hard disk drive page 2 6 Remove both screws from the guide and remove it Power button panel from the unit page 2 9 Reassembly Note Make sure the guide s screw lug Keyboard page 2 10 lies on top of the motherboard and beneath the screw Switchboard PCA lug on the audio PCMCIA panel page 2 15 Display page 2 18 Top case page 2 23 2 34 Removal and Replacement HP Omnibook 500 Removal Procedure Additional Steps Heatsink fan See page 2 21 E a Panel audio PCMCIA Hard disk drive page 2 6 Power button panel page 2 9 Keyboard page 2 10 Switchboard PCA page 2 15 Display page 2 18 Top case page 2 23 Hard disk drive page 2 6 Power button panel page 2 9 Keyboard page 2 10 Switchboard PCA page 2 15 Display page 2 18 Top case page 2 23 Panel mini PCI Remove all three screws from the panel Flip out the PC Card eject button so that it stands out from the side of the unit then remove the panel Reassem
106. tomer abuse customer abuse cannot be declared e Ifthe unit shows any of the following customer abuse is declared Missing parts Broken plastic parts Parts not original to the unit Damaged or missing keys on the keyboard Table 3 2 includes additional criteria for determining customer abuse to specific parts of the unit Important Parts damaged by customer abuse are not covered by the warranty Troubleshooting the Problem Record pertinent information about the unit Model and serial number Operating system and version e Software version hidden file c version inf BIOS version Accessories and peripherals used Analyze the problem Observe Symptoms Using the customer s information try to duplicate the problem Determine how the problem differs from proper behavior Also take note of the functions that do work properly Separate Problems If there is more than one symptom separate them into distinct problems HP Omnibook 500 Troubleshooting and Diagnostics 3 3 Consider Causes Keep in mind possible causes for each problem Use the diagnostic tools and troubleshooting suggestions to help find possible causes The e DiagTools diagnostic program tests most of the computer s components using automatic and interactive tests and will be your primary troubleshooting tool Other tools include the power on self test DMI Toptools if installed the BIOS Setup utilit
107. ule 64 MB PC100 SODIMM 1818 7951 F1660 69103 Yes SDRAM module 128 MB PC100 SODIMM 818 7952 F1660 69104 Yes SDRAM module 256 MB PC100 SODIMM 818 7953 F1654 69101 Yes up i PCA switchboard for wireless 802 11 radio F3476 60936 Vers ptus 1 1 1 1 F F SDRAM module 128 MB PC133 SODIMM 818 8504 Yes Set dockingdoor F215760941 Set hinge covers F347660M46 i Yes Cover left hinge See above kit Vers Cover right hinge see above kiy Yes oO oO oO oO o o o o icc Label Ls 26 Panel DE SEN el E al 4 4 Replaceable Parts HP Omnibook 500 BRENNEN LE SN Part Number Repl Set mini PCI panes F215760947 32 Panel mini PCI HW modem seeabovekt T 32 Panel min PCl LAN modem j seeabovekt 32 Panel mini PCI blank seeabvekt Ef Sti Es EE Set telecom stickers F2157 60948 Ys Sticker Chinese telecom 10 in set seeabovet Yes Sticker Malaysian telecom 10 in set seeabove Yes Sticker South African telecom 10 inset see above ki Yes Speaker assembly F34766093 d Tray hard disk drive F215760902 HP Omnibook 500 Replaceable Parts 4 5 Table 4 2 Accessory Replaceable Parts a Number Emm pe AC amma CENSURE pree
108. web site for an expansion base BIOS update Troubleshooting and Diagnostics Expansion base Expansion base Motherboard Expansion base Motherboard Floppy drive module Expansion base Expansion base Expansion base Motherboard HP Omnibook 500 Diagnostic Tools This section describes the following diagnostic tools you can use for troubleshooting and repairing the Omnibook e e DiagTools program below e Power on self test page 3 26 e Sycard PCCtest 450 PC Card page 3 29 Desktop Management Interface page 3 30 BIOS Setup utility page 3 31 e DiagTools The e DiagTools hardware diagnostic program provides two levels of testing Basic user level hardware test Advanced individual hardware tests IU THCINUIBIBUIERIBMEEECUEREAECINUDEZANCEREDEIDUIIEE B E EE Diageo DX mme Papa c3 wr owe Ta w rapl fom binli Fozl lire cit Pe ee A mn may epu E Por donc dec 4 ER Ja il au wel Pl Syste1 crt bets aaa 5 mrdek OETA oma ter IDA ITEA TE Ara eve Tir r Pei wan nra Parete Vida oaov nn oaa iiim dor oom nmn ESg Figure 3 2 e DiagTools Screens Basic and Advanced The tests are designed to run after the system reboots so that the computer will be in a predictable state during the tests The tests are non destructive and are intended to preserve the state of the computer The computer reboots when you exit the program so drivers can be loaded Updating e DiagTool
109. y and the Sycard PCCtest Table 3 1 on page 3 5 shows how you can use these tools to isolate the cause of the computer s problem The troubleshooting suggestions on page 3 6 include general suggestions for repairing units with specific failure symptoms Swapping components that may be defective with others known to be good is generally an ideal way to find the component responsible for the problem A failure symptom is rarely caused by more than a single component so you will not usually need to replace more than one to correct a particular failure After you replace a component the computer will normally be in a confused state and lock up when you apply power If this happens press the system off switch this resets the computer and starts it in a known state Verifying the Repair 3 4 Before returning the repaired unit to the customer verify the repair by running the following tests e e DiagTools Basic Diagnostic Test Run the basic test of the e DiagTools diagnostic program page 3 19 and e Function Tests Run tests that check the repaired function such as in the e DiagTools diagnostic program page 3 19 and Failed Tests Run any other tests that failed during troubleshooting Troubleshooting and Diagnostics HP Omnibook 500 Suggestions for Troubleshooting Table 3 1 Scope of Diagnostic Tools Self Test PCCtest 450 if installed Bootup Tets Describes Configures e
110. y try gently pressing down on the rear of the connector near the wires as you pull it out Mini PCI card Mini PCl panel Backup battery Figure 2 20 Removing Motherboard Components HP Omnibook 500 Removal and Replacement 2 27 Reassembly Note e Reinstall the motherboard in the unit following the Reassembly Notes on page 2 26 Note After Replacing the Motherboard After replacing the motherboard you must use the Service Utility floppy disk to store the system data and display information in the EEPROM on the new motherboard 1 Connect a floppy disk drive to the computer using a USB floppy cable or dock the computer and insert a floppy drive module into the expansion base Plug in an AC adapter Insert the Service Utilities floppy disk in the floppy drive Turn on the computer If you hear 5 beeps press F1 to update the display data stored on the motherboard Let the computer reboot and go to the next step Select the Serial Number option from the boot menu If you successfully stored system data on the floppy disk before removing the old motherboard type A for the automatic update This restores the old system data on the new motherboard If you did not store system data type M for the manual update option Enter the serial number from the bottom of the unit you may have to contact an HP support center to do this 2 28 Removal and Replacement HP Omnibook 500 Replacing the Bottom Case Important
111. y components e Troubleshooting information Checking for customer abuse page 3 3 Troubleshooting the problem page 3 2 Verifying the repair page 3 4 Suggestions for troubleshooting page 3 5 e Diagnostic tools Omnibook e DiagTools diagnostic program page 3 19 Power on self test page 3 26 Sycard PCCtest 450 PC Card page 3 29 Desktop Management Interface page 3 30 BIOS Setup utility page 3 31 HP Omnibook 500 Troubleshooting and Diagnostics 3 1 Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem To ensure quality repair HP recommends that you follow the basic troubleshooting steps shown in the illustration below Check the customer s description of the problem and any supporting information Check for customer abuse Try to duplicate the customer s problem Troubleshoot the problem using Diagnostic tools Troubleshooting suggestions Verify the repair by testing the functionality of the complete unit Figure 3 1 Basic Troubleshooting Steps 3 2 Troubleshooting and Diagnostics HP Omnibook 500 Checking for Customer Abuse Some units may appear to have been damaged by customer abuse Use these guidelines to help determine if this is the case e If the shipping box is seriously damaged customer abuse cannot be declared e f the damage could have a cause other than cus
112. z bandwidth that can overlap and are dependent upon the country configuration Data rate 1 2 5 5 or 11 Mbps RF output 15 dBm typical approx 30 mW 16 dBm max approx 40 mW Sensitivity 84 dBm Range up to 100 m 300 ft or more depending on environment and conditions On off button with power indicator USB interface Input Output Computer Two universal serial bus USB ports 15 pin VGA video out with DDC support Resolution up to 1600 x 1200 x 64K or 16M colors Refresh rate of 60 to 100 Hz depending on resolution and color depth Dual display 4 Mbps IrDA compliant infrared port Expansion base Two universal serial bus USB ports 9 pin 115 200 bps serial 16550 UART 25 pin bi directional ECP EPP parallel 15 pin VGA video out with DDC support Resolution up to 1600 x 1200 x 64K or 16M colors Refresh rate of 60 to 100 Hz depending on resolution and color depth Dual display S video TV out PS 2 keyboard and PS 2 mouse Expandability Computer One Type II 16 32 bit PC Card slot 3 3 V and 5 V support CardBus enabled Zoomed Video support Expansion base Two plug in module bays for accessory modules HP Omnibook 500 Product Information 1 15 Security Features Environmental Limits Major ICs User and administrator passwords System hard drive and docking passwords PC identification displayed at boot DMl accessible electronic serial number Kensington MicroSaver lock slot Operatin

Download Pdf Manuals

Related Search

Related Contents

KD-AVX40/KD-AVX20  Vol.54 No.5  Guía del usuario  Dynex 70" Monopod - Black Quick Setup Guide    Panasonic CT-20D11 20" TV  取扱説明書（PDF）  Hearing Instrument User Manual  Asound aw450 - Arx Valdex Systems    

Copyright © All rights reserved. Failed to retrieve file