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HP DesignJet 10000s User's Manual

Contents

1. 293 The PRINTER menu 294 Configuration print CONFIG PRINT 294 Error log information print ERROR LOG PRINT 294 History print HISTORY PRINT 294 The ADJUST menu 295 Adjustment pattern print TEST PRINTS 295 Printhead nozzle position adjustment YY PH ROW VAL 295 Printhead position adjustment YY PH TO PH VAL 295 Bidirectional print position Left adjustment YY BIDIR DEF L 296 Bidirectional print position Right adjustment YY BIDIR DEF R 296 Bidirectional print position Left adjustment YY BIDIR F D L 296 Bidirectional print position Right adjustment YY BIDIR F D R 297 The SETUP menu
2. 12 The heater s front panel 12 Defining heater parameters 12 Connect to a computer 13 Choose the system configuration 13 Connection procedure 13 Turn the power on off 14 Turn on the printer 15 Turn on the heater 16 Turn the power off 17 Turn off the printer 17 Turn off the heaters 18 Replace an ink cartridge
3. 206 Clean the rear cover and media feed 206 Clean the platen 207 Carriage cleaning 209 Replace the waste ink bottle 210 Normal printhead recovery 213 IQ print 213 7 How do I get the best image quality Print the Image Quality print 216 Interpret the image quality print 218 Manage media types 219 Copy a media type to create a new one
4. 71 Use manual nesting 72 Increase reduce pressure on media 76 Pause or cancel print jobs 77 Offset media loading using the main scroller 78 3 How do I use dual media rolls Install dual media rolls on separate scrollers 95 Install dual media rolls on the main scroller 108 Use the take up reel dual media rolls 116 Dual media rolls take up method 1 116 Dual media rolls take up method 2 119 Dual media rolls take up method 3 122 Dual media rolls take up method 4
5. 18 Print Modes 21 Safety precautions 22 General warnings 22 General cautions 23 Handling precautions 25 Power supply 25 Printer 25 Regular inspection and maintenance 25 Consumables 25 ENWW iii 2 How do I perform basic media operations Install a media roll in the printer using the main scroller 28 Install a media roll in the printer using the
6. 249 Dryer 250 Exhaust attachment 250 Front panel messages and printer state 250 Messages on the front panel 250 Initialization display 250 Online state idle mode display 251 Online state print mode display 251 Online state print pause mode display 251 Print stop and resume 251 Print cancel end 251 Online state print information mode display 252 Offline menu mode display 252 Shutdown state display 253 11 Tell me about media Storing media
7. 289 Media advance calibration print 289 Media advance adjustment print 290 Back feed adjustment print 290 Media back feed adjustment value 290 The PH MAIN menu 291 Ink system optimization INK SYS OPT 291 Cap cleaning CAP CLEANING 292 Wiper cleaning WIPER CLEANING 292 Washing with printheads WASH PRINTHEADS 292 Printhead height PH HEIGHT ADJ 292 Ink INK WASTE 293 The PH RECOVERY menu 293 The FEED menu
8. 255 Disposing of media 255 Using media 256 Handling prints 256 Other precautions 256 12 Tell me about the ink system Ink cartridges 257 Replacing an ink cartridge 259 Ink cartridge storage and disposal 260 HP 790 Waste Ink Bottle 261 Precautions for handling the waste ink bottle 261 HP 790 Cap Cleaning Kit 261
9. 297 Language for front panel LANGUAGE 297 Acoustic warning BEEP 297 End of ink acoustic warning END OF INK BEEP 297 BOOT version display BOOT VERSION 298 F W version display F W VERSION 298 Main PCA version display MAIN PCA VER 298 ICB board version display CARRIAGE PCA 298 ASIC version display ASIC VER 298 Heater H W version display HEATER HW VER 299 Heater F W version display HEATER FW VER 299 HEB board H W version HEB Version 299 USB address USB ADDRESS 299 USB speed USB SPEED 299 Factory default setting FACTORY DEFAULT
10. 219 Create a new media type 220 Modify media type settings 221 Delete a media type 222 Calibrate the printer 223 Calibrate media advance 223 Perform printhead position adjustment 225 Back feed adjustment print 227 Back feed adjustment while printing 228 Adjust heater and print mode settings 229 8 The problem is troubleshooting topics The problem is checklist 234 A printhead crash
11. 125 Adjust the back tension of the sub scroller 125 Remove dual rolls media edge guards for full width media printing 127 4 How do I perform double sided printing Printing on the back of the media after rewinding 131 Printing on the back of the media from the feed side after relocating from take up side 138 Printing on the back of the media from the take up reel without relocating from take up side 145 5 How do I print with a liner Double sided printing with a liner 154 Print on mesh tarpaulin without dedicated liner 167 Use the special edge guards for use with a liner 178 Use the liner separator bar 183 Install the separator bar support assembly
12. 300 15 Tell me about the heaters The heaters 301 Heater temperature settings 302 Heater preset temperature by medium 303 Flow of heater temperature setting 304 Temperature control 304 Maintaining the preset temperature 304 Maintaining the standby temperature 305 viii ENWW Turning off the heaters 305 The heater front panel 305 Display in normal mode 305 Display heater on 306 Display heater off 306 Display heater AC power is turned off 306 Heater p
13. 2 The printer s main components 2 Front view 3 Rear view 4 The heaters 5 The printer s front panel 5 Front panel controls and indicators 6 Using the front panel 7 Main scroller controls 9 Media feed side control panel 9 Take up side control panel 9 Foot switches 10 The printer s heaters
14. 242 Waste ink bottle is full 242 Media crash 242 Media 242 Error LED is flashing 243 Other messages 243 ENWW v An abnormal sound 244 9 The problem is print quality 10 Tell me about basic knowledge topics Operating conditions 248 Installation space 248 Environmental conditions 248 Operating temperature and humidity levels 248 Places where the printer must not be installed 249 The power supply 249 Power
15. NO the edge guard is not used Media advance mode MEDIA ADV MODE Use this option to set a media advance mode for the selected media type Parameters FWD ONLY Media is fed through the printer in the standard way BACK amp FWD This setting checks that the media moves freely through the media path by feeding the media backwards and forwards before starting to print This can be useful for media with adhesive coating that in combination with the heat may stick to the platen NOTE BACK amp FWD can cause image banding Leading edge mode LEADING EDGE This option allows you to define how the printer detects the position of the media when it is loaded or make media settings on the front panel NOTE This setting is not applied when you use the take up reel 278 Chapter 14 Tell me about front panel menus ENWW Tell me about front panel menus Parameters NORMAL Detects the leading edge of the media when you replace or load the media and then completes media loading after checking for skew REDUCED Detects the leading edge of the media when you replace or load media and then completes media loading after detecting the edge of the media by rewinding NOTE The recommended setting is NORMAL If you select REDUCED follow these instructions Cut the edge of the media so that the edge of the media is parallel to the guide line and then load the media If the edge of the
16. 148 Chapter 4 How do I perform double sided printing ENWW How do I perform double sided printing 10 Feed the printed media 1 edge towards the feeder over the top surface of the sub scroller and insert it into the feeder 11 Adjust the media so that the marks 2 that you made earlier are aligned with the groove 1 in the platen If they do not align with platen groove at both sides align either end first and then while holding the aligned side in place pull the other side to adjust its position ENWW Printing on the back of the media from the take up reel without relocating from take up side 149 How do I perform double sided printing 12 Lower the media load lever 1 13 Adjust the media edge guards 1 so that they are correctly positioned over the edge of the media 14 Close the rear cover To complete the procedure follow the front panel instructions 15 Confirm the position of the media edge guards and press the OK key 16 Select the media position a Select BACKt using the or keys b Press the OK key to confirm the selection 17 Select a media type 150 Chapter 4 How do I perform double sided printing ENWW How do I perform double sided printing a Select the media type using the or keys b Press the OK key to confirm the selection 18 Select whether or not a liner is used a Select liner use requirement using the or keys If a liner is used Refer to
17. The printer has a rear power switch and a front panel power key as follows ENWW The power supply 249 Tell me about basic knowledge topics 1 Printer switch 2 Power socket 3 Power on off key The printer is turned on by turning the printer switch on Afterwards turn the printer on or off using the on off switch on the front panel The heater has a power switch at the rear as follows NOTE It is necessary to turn on the power of the heater before switching on the printer or an error message is displayed on the front panel when the printer is turned on 1 Heater switch 2 Power socket Dryer The optional dryer dries the output media Exhaust attachment The exhaust attachment allows for the attachment of exhaust hoses to the printer Front panel messages and printer state This section describes front panel messages and menu operations Messages on the front panel Initialization display The printer is being initialized 250 Chapter 10 Tell me about basic knowledge topics ENWW Tell me about basic knowledge topics When the system starts normally both controllers go online and enter idle mode automatically Online state idle mode display The printer can receive data from the computer When the OK key is pressed in the menu mode the PH RECOVERY menu appears Online state print mode display The printer is printing Online state print pause mode display The pr
18. a Select OFF or ON using the or keys b Press the OK key to confirm the selection 16 Select a media type a Select the media type using the or keys There are five preset media types to choose from Paper Glossy Matte Banner BLT_B Backlit b Press the OK key to confirm NOTE If you wish to select a media type that is currently not available then you will need to create a new media type c If required select the NEW MEDIA ENTRY option using the or key and press the OK key Refer to Manage media types Press the Cancel key to return to the SELECT MEDIA menu 17 Install the tension bar For full details of how to prepare the tension bars Refer toTension bars CAUTION Do not mount the flanges on the tension bar a Adjust the tension bar 1 length to half the media width 38 Chapter 2 How do I perform basic media operations ENWW How do I perform basic media operations b At the front of the printer use the black media advance switch to feed enough media so that you can install the tension bar 1 in the slack area of the media NOTE Make sure the tension bar 1 is positioned in the center widthwise of the slack area of the media or the media may not feed smoothly NOTE If the media does not roll out smoothly adjust the tension bar 1 length to be a little shorter than the width of the media 18 Install another tension bar fixing bar in t
19. a Select the media type using the or keys There are five preset media types to choose from Paper Glossy Matte Banner BLT_B Backlit b Press the OK key to confirm NOTE If you wish to select a media type that is currently not available then you will need to create a new media type c If required select the NEW MEDIA ENTRY option using the or key and press the OK key Refer to Manage media types Press the Cancel key to return to the SELECT MEDIA menu 106 Chapter 3 How do I use dual media rolls ENWW How do I use dual media rolls 24 At the front of the printer use the black media advance switch to feed the media 1 on the main scroller enough so that you can install the tension bar in the slack area NOTE If there is an obvious difference in the amount of media feed between the main scroller and sub scroller you should try to adjust the sub scroller back tension to improve the difference in feed refer to Adjust the back tension of the sub scroller 25 Install the tension bar 2 in the supports 1 CAUTION Make sure you install the tension bar with the ESD contact ring at the right hand end of the tension bar viewed from the front of the printer NOTE The tension bar is not used for the media on the sub scroller ENWW Install dual media rolls on separate scrollers 107 How do I use dual media rolls 26 Verify the front panel shows this message and pre
20. 1 Press the Online key 2 Press the key to enter the MEDIA REG menu 3 Select the COPY MEDIA option with the and keys and press the OK key 4 Select a media number using the and keys and press the OK key Only numbers for media types that already exist are displayed 5 To create a new media type from the copy press the key to enter the MEDIA REG menu 6 Select the PASTE MEDIA option with the and keys and press the OK key ENWW Manage media types 219 How do I get the best image quality 7 Select a media number using the and keys NOTE If the number on the right is followed by an asterisk the number displayed already contains media type information 8 Press the OK key to confirm 9 Press the OK key to create the new media type Create a new media type Tip We recommend that you do not modify the preset media types that came with your printer You can copy a preset media type with characteristics that are similar to the new media that you want to use and use the copy to create a new one before changing the settings This means that you will have to make changes to only one or two parameters and you will not need to set new values for all of the parameters To create a new media type 1 Press the Online key 2 Press the key to enter the MEDIA REG menu 3 Scroll to the SELECT MEDIA menu with the and keys 4 Press the OK key to select a media type number 220 Chapter 7 Ho
21. 78 Chapter 2 How do I perform basic media operations ENWW How do I perform basic media operations 3 Slide the flange stopper 1 onto the main scroller 2 4 Slide the flange spacer 1 onto the main scroller 2 ENWW Offset media loading using the main scroller 79 How do I perform basic media operations 5 Position the media roll spacer on the main scroller to a position equivalent to the middle half the width of the media roll you are going to load NOTE The media roll spacer stops the weight of the media from causing the roll to sag at the center a Replace the media roll spacer 3 onto the main scroller 2 b Slide the spacer 3 to the required position on the main scroller 2 There are three positions available each of which corresponds to the middle position of different width media rolls c Replace and tighten the two locking screws 1 6 Install the media roll on the main scroller a Verify the media winding direction for the side of the media you are going to print onto either the inside of the media 2 or the outside of the media 1 80 Chapter 2 How do I perform basic media operations ENWW How do I perform basic media operations b Carefully slide the media tube 2 onto the main scroller 1 Do not tighten the locking knob at this stage c Slide the toothed flange spacer 1 over the main scroller 2 until it is fully engaged with the media tube ENWW Off
22. A The green Data LED shows the data reception state Flashing print commands are being received from the computer Off nothing is being received from the computer 6 Chapter 1 Introduction ENWW Introduction B The orange Error LED indicates whether an error has occurred On an error has occurred Flashing warning state take up reel time out error Off normal no error has occurred C The green Ink LED shows the status of the ink cartridges On all ink cartridges are present Flashing ink is running out in at least one cartridge Off no ink ink has run out in at least one cartridge D The green Media LED shows whether media is loaded On media is loaded roll or cut sheet Off no media is loaded 4 The power key turns the printer on and off 5 The LCD displays information and menus 6 The green Online LED indicates whether the printer is online On online Flashing online pause mode Off offline Using the front panel To enable menu operations 1 Enter the offline mode by pressing the Online key 2 When the printer enters the offline mode a menu group screen is displayed Menu group selection Select a menu group using the and keys ENWW The printer s front panel 7 Introduction Switch between menu group screens with the Shift key To access a menu use the arrow key that corresp
23. Install dual media rolls on separate scrollers Install dual media rolls on the main scroller Use the take up reel dual media rolls Adjust the back tension of the sub scroller Remove dual rolls media edge guards for full width media printing You will need the components from the dual roll printing kit that were delivered with your printer to print using dual media rolls ENWW 93 How do I use dual media rolls The dual roll printing kit contains 1 x tension arm 1 1 x tension arm attachment screw 2 2 x additional media edge guards 3 1 x screwdriver 4 2 x sets of sub scroller flanges 5 2 x take up flanges 6 4 x fixing rings 7 2 x flange spacers 8 1 x flange joint 9 2 x rubber spacers A 10 2 x rubber spaces B 11 2 x media tube flanges 12 94 Chapter 3 How do I use dual media rolls ENWW How do I use dual media rolls Install dual media rolls on separate scrollers The dual media roll printing function allows you to print simultaneously on two media rolls of up to 50 inches wide Dual media roll printing has the following special requirements Maximum media roll width 50 inches Use identical media rolls type and width The wound diameter length of media remaining on each roll does not have to be the same Only print on the outside of the media rolls Printing on t
24. Use this option for the selected media type if you see banding or misdirected printhead nozzles and you want to achieve a more graduated placement of ink This option modifies the printhead firing mode Parameters NORMAL Default HIGHLIGHT Modifies the printhead firing mode Tip The HIGHLIGHT mode action of the printheads can be useful to avoid nozzles out in a specific color when printing a large number of images that do not use that specific color NOTE HIGHLIGHT reduces the printing speed We advise you to clean the printheads and reset the option to NORMAL ENWW The MEDIA REG menu 281 Tell me about front panel menus Printhead height setting PH HEIGHT VAL Use this option to set the printhead height for the selected media type Change this setting when you change the printing carriage height Parameters NORMAL Default HIGH Set for thick media Bidirectional print position Left adjustment YY BIDIR DEF L For the selected media type use this option to adjust the position of all the printheads on the left side when using bidirectional printing Enter an adjustment value based on the printhead adjustment pattern print Refer to Calibrate the printer YY Ink color Display order K gt Lm gt Lc gt Y gt M gt C Parameters sign value 32 to 31 Bidirectional print position Right adjustment YY BIDIR DEF R For the selected media type us
25. 48 inches H 10 mm 3710 mm W 890 mm D 1210 mm H 10 mm Weight 380 kg or less excluding media roll and ink Operating temperature humidity range 15 to 30 C 30 to 70 RH no condensing 310 Chapter 16 Tell me about printer specifications ENWW Tell me about printer specifications Item Specification Function Non operating temperature humidity range 5 to 35 C 10 to 80 RH or less no condensing Installation space 177 inches W 177 inches D 67 inches H 4500 mm W 2900 mm D 1700 mm H Maintenance space 177 inches W 177 inches D 67 inches H 4500 mm W 2900 mm D 1700 mm H Ecological specifications For the up to date ecological specifications of your printer please go to http www hp com and search for ecological specifications ENWW Ecological specifications 311 Tell me about printer specifications 312 Chapter 16 Tell me about printer specifications ENWW Tell me about printer specifications 17 Tell me about ordering supplies and accessories Ordering supplies Ordering media Ordering accessories ENWW 313 Tell me about ordering supplies and accessories Ordering supplies The following ink supplies can be ordered for your printer Table 17 1 Ink cartridges Cartridge Capacity cm Part number HP 790 Black 1000 CB271A HP 790 Cyan 1000 CB272A HP 790 Magenta 1000 CB273A H
26. CAUTION If the plate edge guard wipe is not held down firmly on the media it could scrape the carriage containing the printheads during printing and cause damage to the printer 182 Chapter 5 How do I print with a liner ENWW How do I print with a liner 10 If the wiper side edge guard 2 floats use the attachment magnets 1 to hold it down firmly NOTE Use the minimum number of magnets to hold down the plate Too many unnecessary magnets may disturb the media feed causing wrinkles in the media Do not install magnets outside the specified area because they could touch the printhead causing damage to the printer Do not use the side edge guards if they are deformed in any way Clean the sides of the edge guards if they become stained with ink Use the liner separator bar Whenever you are printing jobs that require the use of a liner such as double sided printing or printing on mesh media you should use the liner separator bar to ensure optimum print quality If you have never run print jobs that require the use of a liner the support assembly for the liner separator bar might not have been installed on the printer in order to improve general accessibility on the take up side If this is the case you will first need to install this support assembly The liner separator assembly contains the following parts 2 x support arms 1 2 x support arm end caps 2 1 x liner separator bar 3 ENWW Use
27. Dip a new HP cleaning swab 2 into the wiper cleaning liquid 1 CAUTION Make sure that you use the wiper cleaning liquid and not the capping liquid to clean the wiper blades The capping liquid is not strong enough to clean the wiper blades properly and could cause damage to the printheads WARNING Avoid contact between ink and skin eyes and clothing Immediately wash skin with soapy water Remove clothing soaked with ink from contact with skin Use an approved eye wash station if ink is splashed into eyes and consult a doctor if necessary If an approved eye wash station is unavailable flush eyes with cold water and consult a doctor if necessary ENWW Daily printhead maintenance 193 How do I maintain the printer 9 Use the HP cleaning swab 2 to clean the front and back parts of the wiper blades 1 CAUTION Make sure that the wiper cleaning liquid does not drip on to other parts of the printer If the wiper cleaning liquid drips on to the belt or any nearby sensors this could cause serious damage to the printer NOTE Make sure that there is no dried ink stuck on the wiper blades Also make sure that the wiper blades are not damaged Clean the front and back of the blades with the HP cleaning swab moistened with the HP wiper cleaning liquid 194 Chapter 6 How do I maintain the printer ENWW How do I maintain the printer 10 Apply a full dropper of the wiper cleaning liquid 1 on to the sponge using th
28. Install By date printed on the cartridge Use of the ink cartridge 3 months beyond the Install By date may cause deterioration in print quality or a printer malfunction Do not disassemble the ink cartridges Ink cartridges are intended for single use only Avoid contact between ink and skin eyes and clothing Immediately wash skin with soapy water Remove clothing soaked with ink from contact with skin Use an approved eye wash station if ink is splashed into eyes and consult a doctor if necessary If an approved eye wash station is unavailable flush eyes with cold water and consult a doctor if necessary ENWW Handling precautions 25 Introduction Use only an HP waste ink bottle The bottle must be installed according to instructions or waste ink may overflow An HP waste ink bottle must always be installed before turning the printer ON Automatic and manual service cycles produce waste ink that must be contained in an HP waste ink bottle Do not remove the cap from its tether to the HP waste ink bottle The cap is needed to properly seal the HP waste ink bottle for disposal Keep the HP waste ink bottle upright Do not place on tables or shelves where it could fall Waste ink is combustible Keep an HP waste ink bottle containing waste ink away from open flames sparks or other sources of ignition The level in the HP waste ink bottle must be checked by visual inspection to prevent overflow
29. Introduction 4 When you press power on the printer performs a power on self diagnostic test and the following messages are displayed on the front panel If a 64 paper roll is loaded NOTE Unless there is an emergency only turn off the printer while PRINTER READY is displayed on the front panel Do not turn off the printer while INITIALIZING or PH RECOVERY is displayed on the front panel to avoid ink drops and damage to the printhead 5 When you turn the printer power on the heater front panel display turns on Turn on the heater power on off switch at the rear of the printer to use the heater When the heater power is off the following message is displayed on the front panel Turn on the heater Press the power switch 1 at the rear of the printer right hand side viewed from the rear of the printer NOTE Use the heater switch at the rear of the printer only when turning the printer off completely for removal installation or servicing 16 Chapter 1 Introduction ENWW Introduction Turn the power off Turn off the printer WARNING The printer has an internal clock which allows it to wash the printheads automatically flushing some ink through the printhead which keeps the printheads in good condition This is done after the first 20 hours without printing and every 3 days If the printer is switched off for a long period this process does not happen If the ink does not flow through the printheads from time t
30. slide the take up flanges 3 and their associated fixing rings 2 onto the tension bar and install two standard flanges 1 at the right hand end CAUTION You must always clean the fixing ring and tension bar using alcohol to remove any dirt because this could cause the fixing ring to become displaced during take up resulting in the media being wound unevenly Install the flanges at each end of the tension bar When you insert the tension bar into the flange align the cutouts in the flange with the screw heads in the tension bar NOTE For vinyl chloride PVC media assemble the tension bar in the same way as for the feed side no flanges take up flanges or fixing rings Use media tube flanges You use the media tube flanges to take up media such as vinyl chloride PVC and FF which are both susceptible to weaving In some cases special spacers are required to install the media tube flanges These special spaces are needed when the media tube cannot be fully engaged with the end flanges because the inside diameter of the tube is too small The following flanges are supplied 3 x rubber spacer A 1 3 x rubber spacer B 2 1 x rubber spacer C 3 60 Chapter 2 How do I perform basic media operations ENWW How do I perform basic media operations 4 x media tube flanges 4 Install the media tube flanges This procedure describes how to install the media tube flanges on the main scroller take
31. 184 Install the separator bar 186 6 How do I maintain the printer Regular maintenance guide 189 Daily printhead maintenance 190 Wiper blade and sponge cleaning 191 Capping unit cleaning 196 iv ENWW Prepare for extended power down two to four weeks 198 Ink system storage 199 When returning to the printer after being switched off for an extended period less than two weeks 202 Clean ink system 202 Charge the ink system 206 Clean the exterior of the printer
32. 235 Ink cartridge is not installed 238 Ink cartridge is not detected 238 Ink cartridge is near expiry date 238 Ink cartridge has passed its expiry date 239 An error message 239 Service errors 239 POC error messages 240 Engine error messages 240 System error messages 240 Operator error messages 240 Ink cartridge 240 The ink LED flashes 242 Waste ink bottle is not installed
33. 24 Confirm the position of the media edge guards and press the OK key 25 Select the media feed position a Select BACKm using the or keys b Press the OK key to confirm the selection 26 Select a media type a Select the media type using the or keys b Press the OK key to confirm the selection If the mesh tarpaulin media has not yet been registered enter it NOTE If the mesh tarpaulin media is narrower than the liner set DETECT WIDTH to NONE in the MEDIA REG menu Selecting AUTO lets the printer detect the liner width as the mesh tarpaulin width and to print at the right edge of the liner The contents to set with the MEDIA REG menu are the following Refer to Media width detection WIDTH DETECTION DETECT WIDTH NONE MEDIA WIDTH Enter the mesh tarpaulin media width LINER WIDTH Enter the liner width NOTE To change the operational mode from AUTO to RIGHT ONLY OR NONE after media has been detected in AUTO mode raise and lower the media load lever to reset the media This will change the operational mode 27 Select whether or not a liner is used ENWW Print on mesh tarpaulin without dedicated liner 177 How do I print with a liner a Select liner use requirement using the or keys b Press the OK key to confirm the selection 28 The media setting operation starts automatically Verify the front panel shows this me
34. M and C YYY Amount of ink remaining ZZ ZZ ZZ Manufacturing date of the ink cartridge Press the Shift key to see information on the next color ink cartridge without waiting for three seconds Press the Cancel or key to return to the previous menu Press the Online key to end menu display and take the printer online Press the OK key to replace an ink cartridge Refer to Replace an ink cartridge Replacing an empty ink cartridge 1 The following front panel message is displayed XX Ink name K Black Lm Light magenta Lc Light cyan XX Ink name C Cyan M Magenta Y Yellow 2 Replace the ink cartridge Refer to Replace an ink cartridge Replacing ink cartridges during printing You can replace ink cartridges without interrupting printing The ink cover is open ENWW The INK menu amp messages 273 Tell me about front panel menus The front panel tells you to close the ink cover Printing continues until all the ink in the system is used up No ink from the new cartridge is supplied until you close the ink cover If all the ink in the system is used up the print pause mode is activated and printing is interrupted until you close the ink cover To restart printing close the ink cover and press the Online key The ink cartridge is empty Printing continues until all the ink in the system is used up If you replace the cartridge printing will continue without interruption If you do not replace the
35. Matte Banner BLT_B Backlit MEDIA ADV VALUE 99 80 99 96 99 96 99 94 99 94 DRY TIME VALUE 0 sec 0 sec 0 sec 0 sec 0 sec PRINT MODE NORMAL NORMAL NORMAL NORMAL NORMAL PRINT DIRECTION BIDIR BIDIR BIDIR BIDIR BIDIR FLATTEN TIME None None None None None USE EDGE GUARD YES YES YES YES YES MEDIA ADV MODE FWD ONLY FWD ONLY FWD ONLY FWD ONLY FWD ONLY TUR MODE LOOSE LOOSE LOOSE LOOSE LOOSE LEADING EDGE NORMAL NORMAL NORMAL NORMAL NORMAL VACUUM LEVEL HIGH HIGH HIGH HIGH HIGH FRONT HEATER T None 45 C 45 C 45 C 45 C PRINT HEATER T None 40 C 40 C 40 C 40 C REAR HEATER T None 45 C 45 C 45 C 45 C COLOR STRIPE ON ON ON ON ON ADVANCE PREF SOFTWARE SOFTWARE SOFTWARE SOFTWARE SOFTWARE YY BIDIR DEF L 00 00 00 00 00 YY BIDIR DEF R 00 00 00 00 00 PH CLEANING MODE 1 MODE 1 MODE 1 MODE 1 MODE 1 288 Chapter 14 Tell me about front panel menus ENWW Tell me about front panel menus 1 2 3 4 5 BACK ADJUST VAL 0 0 0 0 0 PRINT MODE PREF SOFTWARE SOFTWARE SOFTWARE SOFTWARE SOFTWARE HEATER PREF SOFTWARE SOFTWARE SOFTWARE SOFTWARE SOFTWARE Media advance calibration Media advance calibration is defined by using the M ADV menu Press the key to define and set values Media advance calibration print Select MEDIA ADV PRINT to print a calibration patt
36. NOTE The guards can be left in place for any media of a width of 102 in 2590 mm or less 1 Remove the two screws 3 that attach the edge guard 1 to the slider 2 in the rail of the platen 2 Loosen the front two screws 2 and lift the of rear of the edge guard 1 so its front slider can be removed from the front mounting rail of the platen leaving the rear slider 3 in the rear rail ENWW Remove dual rolls media edge guards for full width media printing 127 How do I use dual media rolls 3 Remove the slider 2 from the rear edge guard mounting rail of the platen 1 4 Store the removed parts in a safe place for future use with dual media rolls 128 Chapter 3 How do I use dual media rolls ENWW How do I use dual media rolls 4 How do I perform double sided printing This section explains the different types of double sided printing and the procedures for using them CAUTION Use the liner when printing at a high printing rate or ink on the media is not dry to prevent the media from adhering to the platen Refer to How do I print with a liner NOTE The surface of the media printed first is referred to as the top side and the surface printed second as the back The following types of double sided printing are available Printing on the back of the media after rewinding Printing on the back of the media from the feed side after relocating from take up side Printing on th
37. OFF BOOT version display BOOT VERSION This option displays the BOOT version Parameters none F W version display F W VERSION This option displays the engine firmware version Parameters none Main PCA version display MAIN PCA VER This option displays the version number of the main PCA Parameters none ICB board version display CARRIAGE PCA This option displays the version number of the printer carriage PCA Parameters none ASIC version display ASIC VER This option displays the ASIC version 298 Chapter 14 Tell me about front panel menus ENWW Tell me about front panel menus Parameters none Heater H W version display HEATER HW VER This option displays the heater hardware version Parameters none Heater F W version display HEATER FW VER This option displays the heater firmware version If the heater cannot be recognized is displayed Parameters none HEB board H W version HEB Version This option displays the HEB hardware version Parameters none USB address USB ADDRESS This option displays the printer USB address Parameters none USB speed USB SPEED This option sets the USB port speed Parameters HIGH FULL ENWW The SETUP menu 299 Tell me about front panel menus Factory default setting FACTORY DEFAULT This option sets all parameter values to default factory settings Parameters none 300 Chapter 14 Tell me about f
38. PREF option is set to FRONT PANEL NOTE Print modes on the printer front panel 8 Press the OK key to confirm the parameter Print the IQ print to check the image quality 9 To change the print direction mode to unidirectional select PRINT DIRECTION in the MEDIA REG menu with the and keys 230 Chapter 7 How do I get the best image quality ENWW How do I get the best image quality 10 Select UNIDIR with the and keys for unidirectional printing 11 Press the OK key to confirm the parameter If the image quality still does not improve we recommend that you change the media ENWW Adjust heater and print mode settings 231 How do I get the best image quality 232 Chapter 7 How do I get the best image quality ENWW How do I get the best image quality 8 The problem is troubleshooting topics This section describes troubleshooting for the printer If the problem cannot be solved contact your dealer or our service center The problem is checklist A printhead crash Ink cartridge is not installed Ink cartridge is not detected Ink cartridge is near expiry date Ink cartridge has passed its expiry date An error message An abnormal sound ENWW 233 The problem is troubleshooting topics The problem is checklist Before deciding that there is a serious problem with the printer check the following items Symptom Items
39. Select the media with which you want to use or not use the media edge guards and press the OK key This setting will only apply to the selected media 4 Scroll to USE EDGE GUARD using the or keys and press the OK key 5 Select YES or NO and press OK to confirm Tension bars You use the same tension bars on the media feed side and take up side of the printer but in order to eliminate the possible of the build up of any electrostatic energy different flanges are used for each The tension bars are provided in three sets two with flanges and one without flanges providing the following total parts 3 x long tension 1 bar with male joints at each end 123 cm 3 x medium tension 2 bar with one male and one female joint 61 cm 6 x short tension bars 3 with one male and one female joint 41 cm 6 x standard flanges 4 2 x take up flanges 5 2 x fixing rings 6 1 x feed side ESD contact ring 7 1 x take up side ESD flange 8 58 Chapter 2 How do I perform basic media operations ENWW How do I perform basic media operations Feed side tension bar assembly The tension bars screw into one another to make a total length of 266 cm if all four are used The long tension bar with two male joints must always be used with or without additional medium and short tension bars because it has male joints which are required for fitting flanges If the tension bar is going
40. To shorten the time needed to reach the preset temperature to start printing Status Status of maintaining the heater temperature at the specified standby temperature 35 C for all heaters When the preset temperature is lower than the specified standby temperature 35 C the printer maintains the preset temperature Conditions If the standby time has been set after reaching the preset temperature Turning off the heaters Function To prevent excessive current consumption to protect the media from damage by the heat from the heaters and to protect the user from getting burned from touching the heaters when printing is not performed Status Status of reaching the environmental temperature slowly Conditions In all cases except when maintaining the preset temperature or the standby temperature Start of heating The print start command is received and heating starts Printing does not start until the heaters have reached the preset temperature Start of print The heaters reach the preset temperature and printing starts End of print The print end command is received and printing finishes The heater front panel Display in normal mode ENWW Heater temperature settings 305 Tell me about the heaters Front heater Print heater Rear heater Preset temperature AAA BBB CCC Current temperature XXX YYY ZZZ U stands for the temperature unit C Celsius or F Fahrenheit The temperature is meas
41. 2 to attach the edge of each roll media 3 to the media tube on the take up reel 1 5 Verify that the tension bar guide 1 is located within the light sensor 2 receiving area and adjust as necessary 6 Set the take up direction switch 1 to the correct position for the direction the media is to be taken up inner take up A or outer take up B ENWW Use the take up reel dual media rolls 117 How do I use dual media rolls 7 Use the front panel feed menu to feed enough additional media through the media feederto provide two full turns on the take up reel Refer to Perform a manual media feed 8 At the rear of the printers set the white media winding direction switch 1 to the OFF position 9 Turn the take up reel by hand in the required direction for inner or outer take up until two full turns have been wound onto the reel 10 Feed enough additional media through the media feeder to create a slack area approximately 30 cm in the media sufficient to install the tension bar 11 Mount the flanges on the tension bar refer to Tension bars 12 Adjust the positions of the flanges 1 on the tension bar on the take up side to the width of the media 118 Chapter 3 How do I use dual media rolls ENWW How do I use dual media rolls 13 Mount the tension bar 1 in the slack area of the media and adjust the take up flanges to the width of the media CAUTION Make sure you install the tension b
42. 314 maintenance and cleaning consumables 314 media 314 P PH MAIN menu 291 power on off 14 power supply 249 print mode settings 229 printer information reports 294 PRINTER menu 294 printer s front panel 5 6 printer s main components 2 printhead height 64 printhead height menu 292 293 printhead position adjustment 225 printhead recovery menu 293 printhead recovery normal 213 R rear view 0 0 S safety precautions 22 SETUP printer menu 297 specifications ecological 311 support services HP Customer Care 317 HP Designjet Online 318 T take up reel 49 tension bars 58 troubleshooting 233 U unload media 66 using a liner 153 using this guide 2 W wash printheads menu 292 waste management 265 wiper cleaning menu 292 320 Index ENWW
43. Banner BLT_B Backlit ENWW Offset media loading using the main scroller 89 How do I perform basic media operations b Press the OK key to confirm NOTE If you wish to select a media type that is currently not available then you will need to create a new media type c If required select the NEW MEDIA ENTRY option using the or key and press the OK key Refer to Manage media types Press the Cancel key to return to the SELECT MEDIA menu 23 Install the tension bar For full details of how to prepare the tension bars Refer to Tension bars CAUTION Do not mount the flanges on the tension bar a Adjust the tension bar 1 length to half the media width b At the front of the printer use the black media advance switch to feed enough media so that you can install the tension bar 1 in the slack area of the media NOTE Make sure the tension bar 1 is positioned in the center widthwise of the slack area of the media or the media may not feed smoothly NOTE If the media does not roll out smoothly adjust the tension bar 1 length to be a little shorter than the width of the media 24 Install another tension bar fixing bar in the tension bar guide at the front of the printer feed side NOTE Refer to Tension bars for full details concerning the adjustment of the tension bar fixing bar length a Adjust the tension bar 1 length to match the width of the media b Fit flanges to each en
44. C higher than the print heater temperature Bad temperature balance between the front rear heater and print heater may cause the media to wrinkle ENWW Heater temperature settings 303 Tell me about the heaters Flow of heater temperature setting 1 If you select the media type when loading the media the initial temperature value of each heater for that media is set on the heater front panel If the initial temperature value has been set the heater turns on but heating does not start If the initial temperature value is set to the heater turns off The set temperature on the heater front panel displays OFF 2 If the printing job data are sent from the host PC either of the following operations is performed before the print starts a If the HEATER PREF set for the media is SOFTWARE The temperature set in the RIP print data job overwrites the temperature set on the heater front panel and the heating starts Heating does not start if the temperature value is set to OFF If the temperature is not set in the RIP print data job heating starts with the temperature set on the heater front panel b If the HEATER PREF set for the media is HEAT PANEL The temperature set in the RIP is ignored and heating starts with the temperature set on the heater front panel 3 Printing starts when the current temperatures of the front print and rear heaters all reach the value exceeding set temper
45. ENWW Introduction Front view 1 Media Load Lever 2 Printer front panel 3 Right ink supply station 4 Foot switch connection 5 Media winding direction switch 6 Media rewind switch white 7 Media advance switch black 8 Main scroller 9 Tension bar 10 Tension bar guide 11 Caster wheel 12 Left ink supply station 13 Heater front panel 14 Media pressure lever 15 Sub scroller ENWW The printer s main components 3 Introduction Rear view 1 Rear cover 2 Media outlet 3 Wiper cover 4 Printer Online Cancel keys 5 Heater on off switch 6 Heater power socket 7 Main scroller take up reel 8 USB port 9 Foot switch connector 10 Media winding direction switch 11 Media rewind switch white 12 Media advance switch black 13 Waste ink bottle 14 Cap cover 15 Carriage Shield 16 Brush 4 Chapter 1 Introduction ENWW Introduction 17 Printhead height lever 18 Printer power socket 19 Printer power on off switch The heaters The printer includes three heaters for fixing and stabilizing the printed image on the media Each heater is controlled separately 1 Printhead 2 Rear heater dries the ink and stabilizes the printed image 3 Print heater fixes the ink on to the media 4 Front heater preheats the media 5 Tension bar 6 Main scroller 7 Media WARNING Do not touch hea
46. FF transparent vinyl chloride and other such media where high density is required If media that has poor drying performance is used unidirectional printing is effective A solid image of 100 density is printed at 200 density The print speed is the same as H QUALITY 4 3 TIMES High density printing 12 pass This mode is designed for printing on transparent media such as FF transparent vinyl chloride and other such media where high density is required A solid image of 100 density is printed at 300 density The print speed is three times slower than NORMAL mode 5 H QUALITY2 Image quality oriented 16 pass This mode is used for media that has poor drying performance or shows noticeable uneven printing in H QUALITY mode The print resolution is the same as NORMAL mode 720 x 720 dpi and the print speed is half the speed of the H QUALITY mode 6 H DENSITY2 High density printing 16 pass This mode is designed for printing on transparent media such as FF transparent vinyl chloride and other such media where high density is required Use this mode for media that has poor drying performance or shows noticeable uneven printing in H DENSITY mode A solid image of 100 density is printed at 200 density The print speed is half the speed of the H DENSITY mode 7 DRAFT Productivity oriented 2 pass This mode provides a print resolution of 360 x 720 dpi at a print speed of 30 m2 h but w
47. I perform basic media operations Install a media roll in the printer using the main scroller CAUTION Do not touch heater surfaces in the paper path This may cause burns Handle media rolls with care They can be heavy and difficult to move in confined spaces In some cases two people should move and install media rolls Dropping a media roll could cause personal injury or damage to the printer The printer s front panel messages will guide you through the process of loading media To install a media roll 1 Place the media roll 1 on a suitable table or handling cart 2 2 Adjust the media roll spacer on the main scroller to a position equivalent to the middle half the width of the media roll you are going to load NOTE The media roll spacer stops the weight of the media from causing the roll to sag at the center a Remove the two locking screws 1 of the media roll spacer b Slide the spacer 3 to the required position on the main scroller 2 There are three positions available each of which corresponds to the middle position of different width media rolls c Replace and tighten the two locking screws 1 28 Chapter 2 How do I perform basic media operations ENWW How do I perform basic media operations 3 Install the media roll on the main scroller a Verify the media winding direction for the side of the media you are going to print onto either the inside of the media 1 or the outside of t
48. IQ print again to check that the printhead is printing correctly If you see banding in all colors then you need to calibrate the printer for the media you have loaded If you have selected a preset media type we recommend that you create a new media type before modifying the 218 Chapter 7 How do I get the best image quality ENWW How do I get the best image quality settings Refer to Create a new media type and then calibrate the printer Refer to Calibrate the printer Banding may be present in the form of white lines as in the image above or in the form of darker lines If you still see banding in all colors after performing the calibrations then try adjusting the heater temperature and or print mode settings Refer to Adjust heater and print mode settings Manage media types You can create new media types or you can modify or delete existing media types by using the MEDIA REG menu Tip We recommend that you do not modify the preset media types that came with your printer You can copy a preset media type with characteristics that are similar to the new media that you want to use and use the copy to create a new one before changing the settings This means that you will have to make changes to only one or two parameters and you will not need to set new values for all of the parameters For a complete list of the options available in the MEDIA REG menu refer to The MEDIA REG menu Copy a media type to create a new one
49. If the waste ink level is above the indication line the bottle must be replaced with an empty HP waste ink bottle Place a sheet of paper under the HP waste ink bottle on the floor when removing a bottle containing waste ink This will help clean up any ink spills If soaked with ink treat the paper as a combustible material and dispose of properly Do not store HP ink cartridges in direct sunlight Store HP ink cartridges in a cool dry place This prevents deterioration of the ink during storage 26 Chapter 1 Introduction ENWW Introduction 2 How do I perform basic media operations This chapter explains how to perform basic media operations and guides you through the normal sequence of tasks required to load roll or sheet media in the printer It also provides details of any other tasks associated with manipulation of the media The following different tasks are described Install a media roll in the printer using the main scroller Install a media roll in the printer using the sub scroller Use the take up reel Use the media edge guards Tension bars Use media tube flanges Change the printhead height Remove a media roll from the printer Load cut sheet Perform a manual media feed Use manual nesting Increase reduce pressure on media Pause or cancel print jobs Offset media loading using the main scroller ENWW 27 How do
50. Liquid Kit HP 790 Ink System Storage Kit HP 790 Ink System Cleaning Kit Ink cartridges The printer s six ink cartridges provide yellow magenta black cyan light cyan and light magenta ink to the printheads Ink cartridges require no maintenance or cleaning As long as each ink cartridge is inserted correctly into its slot the ink will flow to the printheads NOTE Failure to use the recommended ink cartridge may lead to a deterioration of the print quality or a printer malfunction The valid period of the ink is 3 months after the Install By date Do not shake ink cartridges before use All six color cartridges must be installed If one of the cartridges is removed a new one must be installed Ink cartridges must be installed in all six slots The positions of ink cartridges are specified by color See the figure below ENWW Ink cartridges 257 Tell me about the ink system 1 Black 2 Light magenta 3 Light cyan 4 Yellow 5 Magenta 6 Cyan WARNING Ink inside the ink cartridge is combustible Do not expose or store near open flames sparks or other sources of ignition WARNING Do not swallow ink If swallowed do not induce vomiting but seek immediate medical attention 258 Chapter 12 Tell me about the ink system ENWW Tell me about the ink system Replacing an ink cartridge You can check the ink level at any time by accessing the INK menu and pressing the key Informati
51. Self Adhesive Vinyl Q8683A 60 in x 150 ft 1542 mm x 45 7 m HP Premium Backlit Film Q8684A 36 in x 66 ft 914 mm x 20 1 m HP Premium Backlit Film Q8685A 54 in x 66 ft 1372 mm x 20 1 m HP Universal Photo Realistic Paper Q8686A 36 in x 150 ft 914 mm x 45 7 m HP Universal Photo Realistic Paper Q8687A 54 in x 150 ft 1372 mm x 45 7 m Ordering accessories The following accessories can be ordered for your printer ENWW Ordering accessories 315 Tell me about ordering supplies and accessories Name Product number HP Designjet 9000s 10000s Air Purifier System 220V Q6668C HP Designjet 9000s 10000s Air Purifier System 110V Q6668D HP Designjet High Speed Dryer 104 in 264 mm Q6694A Liner for HP Designjet 10000s Q6694A HP Designjet APS filter Q6679A 316 Chapter 17 Tell me about ordering supplies and accessories ENWW Tell me about ordering supplies and accessories 18 Tell me about getting help HP Customer Care HP Designjet Online HP Customer Care As your strategic support partner we make it our business to help keep your business running smoothly HP Customer Care offers award winning support to ensure you get the most from your HP Designjet HP Customer Care provides comprehensive proven support expertise and leverages new technologies to give customers unique end to end support Services include setup and installation troubleshooting tools warranty
52. a Select BACKm using the or keys b Press the OK key to confirm the selection 27 Select a media type a Select the media type using the or keys b Press the OK key to confirm the selection 164 Chapter 5 How do I print with a liner ENWW How do I print with a liner NOTE If the mesh tarpaulin media is narrower than the liner set DETECT WIDTH to NONE in the MEDIA REG menu Selecting AUTO lets the printer detect the liner width as the mesh tarpaulin width and to print at the right edge of the liner The contents to set with the MEDIA REG menu are the following Refer to Media width detection WIDTH DETECTION DETECT WIDTH NONE MEDIA WIDTH Enter the mesh tarpaulin media width LINER WIDTH Enter the liner width NOTE To change the operational mode from AUTO to RIGHT ONLY OR NONE after media has been detected in AUTO mode raise and lower the media load lever to reset the media This will change the operational mode 28 Select whether or not a liner is used a Select liner use requirement using the or keys b Press the OK key to confirm the selection 29 The media setting operation starts automatically Verify the front panel shows this message and press the OK key NOTE The next operation will not start if the media is too tight If the operation finishes successfully the printer returns to the online or offline state If
53. aid the alignment of the media when it is reloaded to print on the other side To ensure these lines are printed in the correct position make sure all the print jobs for the top side of the media are sent immediately from the print application 3 Feed the media onto the take up reel Refer to Use the take up reel NOTE Wind the media onto the take up reel about four full turns because you will need a top margin of approximately 2 5 m to print on the back of the media 4 Print on the top side of the media 146 Chapter 4 How do I perform double sided printing ENWW How do I perform double sided printing 5 When the printing on the top side completes two additional lines are printed The first is a solid line 2 which is used as a guide to align the print position between the top side and the back the second line is a dashed line 1 to use as a cutting guideline 6 Once the printing has completed feed enough media out of the printer and cut the media along the dashed line 7 With a suitable marker put guide marks 2 on the edges of the back of the media 3 where the edges are intersected by the solid line 1 ENWW Printing on the back of the media from the take up reel without relocating from take up side 147 How do I perform double sided printing 8 Install the sub scroller 1 in the printer with a suitable empty media tube for the width of media 2 being printed 9 Lift the media load lever 1
54. completed the front panel will return to the STORE INK SYS menu 29 You can now turn the printer off When you start to use your printer again you will first have to carry out the processes described in Clean ink system and Charge the ink system ENWW Prepare for extended power down two to four weeks 201 How do I maintain the printer When returning to the printer after being switched off for an extended period less than two weeks CAUTION If you need to leave the printer unattended for any reason ensure that the printer is on the ink cartridges are full and the waste ink bottle is empty so that automatic maintenance performed after the first 20 hours without printing and every three days can be completed successfully for the time you are not present If needed install new ink cartridges The ink cartridges that you replace can be reused when you return to your printer if they still contain ink If you need to leave the printer unattended for a longer period up to four weeks you should use the process described in Prepare for extended power down two to four weeks To clean the ink system you will need the HP 790 Ink System Cleaning Kit part number CB296A This kit includes Six ink system purging cartridges Six ink system cleaning liquid cartridges Clean ink system This option allows you to clean dry ink from the ink system with cleaning liquid after the printer is powered on after being stored for
55. ink cartridge and all the ink in the system is used up the print pause mode is activated and printing is interrupted To restart printing close the ink cover and press the Online key The MEDIA menu This menu is used to display media information or replace the media When you press the key information on media is displayed at three second intervals To access the MEDIA menu 1 Press the Online key 274 Chapter 14 Tell me about front panel menus ENWW Tell me about front panel menus 2 Press the key to see media information MAIN SUB MAINN SUB N SHEET DUAL FRONT BACKm BACKt XXXXXX media type YYY media width ZZZ media length Press the Cancel and keys to display the main menu in offline state Press the Online key to take the printer online Press the OK key to change media settings The MEDIA REG menu Use the MEDIA REG menu to register or modify media type parameters or create new media types in the printer For details on the procedure see Manage media types To access the MEDIA REG menu 1 Press the Online key 2 Press the key to see MEDIA REG menu options ENWW The MEDIA REG menu 275 Tell me about front panel menus Selecting a media type number SELECT MEDIA Select the media type number you intend to modify or create You can choose from 01 to 20 Parameters media type number 01 to 20 NOTE All changes to
56. left R right YY Y M C K Lm Lc Z error code 1 to 9 Problem an ink cartridge error has occurred Solution follow the instructions on the front panel Refer to Replace an ink cartridge X L left R right YY Y M C K Lm Lc Problem no ink cartridge is installed Solution follow the instructions on the front panel Refer to Replace an ink cartridge X L left R right Problem the ink cover is open Measure follow the instructions on the front panel X L left R right YY Y M C K Lm Lc Problem the ink cartridge is nearing its expiration date Solution prepare a new ink cartridge Refer to Replace an ink cartridge X L left R right YY Y M C K Lm Lc Problem the ink cartridge has passed its expiration date Solution press OK and follow the instructions on the front panel Refer to Replace an ink cartridge ENWW An error message 241 The problem is troubleshooting topics The ink LED flashes Problem ink is running out warning Solution prepare a new ink cartridge Waste ink bottle is not installed 1 The following front panel message is displayed The waste ink bottle is not installed 2 Insert a new waste ink bottle into the printer and install the waste ink bottle cover Refer to Replace the waste ink bottle Waste ink bottle is full Problem the waste ink bottle is full Solution follow the instructions on the fron
57. located within the light sensor 2 receiving area and adjust as necessary 13 At the rear of the printer set the white media winding direction switch 1 to the correct position for the way the media is to be taken up inner take up A or outer take up B 14 Use the front panel feed menu to feed enough media to provide two full turns on the take up reel Refer to Perform a manual media feed 54 Chapter 2 How do I perform basic media operations ENWW How do I perform basic media operations 15 At the rear of the printer set the white media winding direction switch 1 to the OFF center position 16 Turn the take up reel by hand in the required direction for inner or outer take up until two full turns have been wound onto the tube 17 Use the front panel feed menu to feed enough additional media through the media feeder to create a slack area approximately 30 cm in the media sufficient to install the tension bar Refer to Perform a manual media feed 18 Position the tension bar 1 in its guides 2 in the slack area of the media CAUTION Make sure you install the tension bar with the ESD contact flange at the right hand end of the tension bar viewed from the rear of the printer ENWW Use the take up reel 55 How do I perform basic media operations 19 At the wiper end of the tension bar 1 adjust the take up bar flange 3 position for the width of the media leaving a 2 mm gap and lock it in
58. may damage it and create risk of fire and electric shock Turn off the power by pressing the power on off key on the front panel for a couple of seconds The front panel displays the message above to indicate that a shutdown process is in progress After the process ends the power is turned off If you intend to turn the printer off for a short time you can avoid the printhead wash operation by pressing the power on off key while pressing the Cancel key The printhead wash operation is always recommended ENWW Turn the power on off 17 Introduction CAUTION The printer power switch at the rear of the printer should only be used when the printer is turned off to move it connect it to a computer or to install or maintain printer parts Turn off the power on off switch wait for at least ten seconds then turn it on again The printer washes the printheads 20 hours after the last printing process and every 3 days We recommend that the printer power is always left on Turn off the heaters Turn off the heaters by pressing the On Off keys on the heater front panel Under normal conditions of use you do not need to turn off the heaters using the heater power switch 1 on the rear of the printer NOTE Use the heater switch at the rear of the printer only when turning the printer off completely for removal installation or servicing Replace an ink cartridge CAUTION Always use genuine HP ink cartridges These have been de
59. media is not straight the printer will deposit ink on the platen and that can cause a printhead crash Load the media after checking that there are no wrinkles on the edge of the media Wrinkled media can cause a printhead crash Load the media after checking that there is no tape or glue on the edge of the media If using media with tape or glue it can cause a media jam Vacuum level setting VACUUM LEVEL Use the VACUUM LEVEL option to set the suction force of the vacuum fan on the printing platen for the selected media type Parameters HIGH High fan suction level MIDDLE Normal fan suction level LOW Low fan suction level OFF Fan off Initial temperature setting for the front heater FRONT HEATER T Use this option to set the front heater temperature for the selected media type ENWW The MEDIA REG menu 279 Tell me about front panel menus Parameters 15 C to 55 C or to turn the heater off NOTE For Celsius Fahrenheit conversions F 9 C 5 32 C 5 F 32 9 NOTE This value will only be applied if the HEATER PREF option is set to HEAT PANEL Initial temperature setting for the print heater PRINT HEATER T Use this option to set the printer platen heater temperature for the selected media type Parameters 15 C to 55 C or to turn the heater off NOTE For Celsius Fahrenheit conversions F 9 C 5 32 C 5
60. media path from the feed side to take up side of the printer It also provides and method of selecting which side of the main scroller to wind the media inside or outside Main scroller drive controls 1 The white two position media winding direction switch 1 which is used to select which side of the main scroller to wind the media on inside or outside 2 The black media advance push switch 2 which is used to feed media from the main scroller through the print path from the feed side to take up side of the printer in the direction set with the winding direction switch 1 The same operation can also be controlled using the black button on the foot switch connected at the feed side of the printer 3 The white media rewind push switch 3 which is used to rewind media to the main scroller through the print path from the feed side to take up side of the printer back onto the main scroller The same operation can also be controlled using the black button on the foot switch connected to the feed side of the printer Take up side control panel NOTE Media advance and rewind always refers to the media travel through the media path from the feed side to the take up side of the printer and NOT to the media advance or rewind on the actual main scrollers ENWW Main scroller controls 9 Introduction The media take up controls are located on the control panel next to the main scroller take up reel drive unit at the take up s
61. mode provides a print resolution of 540 x 720 dpi at a print speed of 20 m2 h which is 20 faster than the NORMAL mode The image quality for photographs is almost equivalent to that of the NORMAL mode but a solid image of 100 density is printed at 75 density of the NORMAL mode Consequently if the darkness of the colors is important you should use the NORMAL mode Safety precautions The following symbols are used in this manual to ensure the proper use of the printer and to prevent the printer from being damaged Follow the instructions marked with these symbols WARNING Failure to follow the guidelines marked with this symbol could result in serious personal injury or death CAUTION Failure to follow the guidelines marked with this symbol could result in minor personal injury or damage to the product General warnings Only use a 200 240 V AC power supply voltage Avoid overloading the printer s electrical outlet with multiple devices Be sure the printer is well grounded Failure to ground the printer may result in electrical shock fire and susceptibility to electromagnetic interference Do not disassemble or repair the printer yourself Do not reinstall the printer in a new location Call your local HP Service Representative for service Use only the electrical cord supplied by HP with the printer Do not damage cut or repair the power cord A damaged power cord has risk of fire and electric shock Re
62. no improvement check that the media is supported Replace the media with another type Ink type Use our recommended ink Refer to Tell me about Ink cartridges Printhead cleaning Clean the printheads Refer to Normal printhead recovery Color stripe is not set Set the color stripe Refer to Color stripe setting COLOR STRIPE in the MEDIA REG Menu Misdirected nozzles occurred in low printing rate color Set the printhead mode to HIGHLIGHT Refer to Printhead firing mode setting IMAGE GRADIENT in the MEDIA REG Menu Operational temperature Use the printer in 20 to 25 C temperature range Media jams occur frequently Media type Check whether the media type setting matches the type of media loaded Refer toInstall a media roll in the printer using the main scroller in the printer and Remove a media roll from the printer Use our recommended media Refer to Tell me about Ordering media Media setting Load the media correctly Refer to The Problem is A printhead crash Check whether there are any obstructions in the carriage path or the media path Remove any obstructions Refer to The Problem is A printhead crash Print is slow Operational temperature Use the printer in 20 to 25 C temperature range A printhead crash Clear print head crashes by following the instructions on the front panel 1 A front panel instruction is displayed head crash type 1 or 2 Refer to T
63. position with the two O rings 2 20 At the capping end adjust the take up flange 1 on the tension bar 2 so it is positioned against the edge of the media without the fixing O rings 21 At the rear of the printer set the white media winding direction switch 1 to the correct position for the direction the media is to be taken up inner take up A or outer take up B 56 Chapter 2 How do I perform basic media operations ENWW How do I perform basic media operations 22 If you are using vinyl chloride PVC media 1 do not use the full tension bar as explained previously Instead adjust the tension bar 2 length to approximately half the width of the media and position it in the slack area without the flanges NOTE If you are using vinyl chloride PVC media it is recommended to use media tube flanges in order to prevent weaving Refer to Use media tube flanges Use the media edge guards Set the media edge guards 1 on the right and left of the media in the printing path to reduce the risk of printhead crashes NOTE When using the media edge guards the right and left margins increase from 5 mm to 10 mm If you need to activate or deactivate the use of the media edge guards you can do it through the front panel by accessing the MEDIA REG menu 1 Press the Online key ENWW Use the media edge guards 57 How do I perform basic media operations 2 Press the key to see MEDIA REG menu options 3
64. reel 3 with tapes 2 Attach the center first then the outer edges ENWW Print on mesh tarpaulin without dedicated liner 173 How do I print with a liner 13 Lift the media load lever 1 14 At the rear of the printer press the white rewind switch 1 to wind the liner onto the media tube approximately two turns 15 At the front of the printer use the black media advance switch to feed the liner from the media tube and position the tension bar 16 Install a mesh tarpaulin media roll in the printer 174 Chapter 5 How do I print with a liner ENWW How do I print with a liner 17 While holding the flange of the sub scroller to immobilize the liner 2 insert the media 1 into the feeder so only the media feeds out 18 Overlap the liner 2 and the media 1 so that their right edges are aligned ENWW Print on mesh tarpaulin without dedicated liner 175 How do I print with a liner 19 Lower the media load lever 20 Adjust the media edge guards 1 so that they are correctly positioned at the edge of the media 21 If you have not already done so install the separator bar Refer to Use the liner separator bar 22 Make sure the media 1 runs over the liner separator bar 3 and the liner 2 is under the separator bar 176 Chapter 5 How do I print with a liner ENWW How do I print with a liner 23 Close the rear cover To complete the procedure follow the front panel instructions
65. settings in the MEDIA REG menu will apply to the media that you select or create in the SELECT MEDIA option Setting a media type name RENAME MEDIA Rename a media type you want to modify or create Name the media type using up to six digit characters or symbols Refer to Character list in for the list of characters Parameters a six digit character symbol alphanumeric katakana other Media advance value MEDIA ADV VALUE Use this option to set the media advance value for the selected media type This value is obtained from the Media Advance print Refer to Calibrate media advance for the step by step procedure NOTE This value will only be applied by the printer front panel setting if the ADVANCE PREF option is set to FRONT PANEL Parameters XXX XX 97 00 to 103 00 Manufacturing default media advance value MFNG VAL This option displays the manufacturing default media advance value which is factory set This cannot be modified by the user Press OK to access the option to adjust the user definable media advance value 276 Chapter 14 Tell me about front panel menus ENWW Tell me about front panel menus Dry time value DRY TIME VALUE Use this option to define the amount of time the printhead carriage pauses between printing passes for the selected media type Parameters three digit time in seconds Print mode setting PRINT MODE Use this option to set the default print quality for the selected med
66. the media and to start printing from a point that excludes the previously printed image 6 Enter the media width and press the OK key The media width previously detected is displayed Media width input range 290 to 1635 mm 74 Chapter 2 How do I perform basic media operations ENWW How do I perform basic media operations 7 Input the nest origin point print offset value for media width origin point The nest origin setting is displayed The start position for printing is modified if either the media width or the nest origin is set A Nest origin point B Print margin including the image C Media width input value 8 Select YES or NO Select YES to increase the available area for printing Rewind the media back onto the roll ensuring the media is present between the media output sensor and media rollers The first 20 30 mm from the front edge will not be available for printing Select NO if the area from the media output sensor position to the print start position the media rollers will not be available for printing NOTE Ensure the media is aligned with the vertical guide line before loading ENWW Use manual nesting 75 How do I perform basic media operations 9 Select a media type again Shift NOTE Ensure front right and left margins are sufficient as you rewind the media manually The media width and nest origin settings cannot be saved Increase reduce pressure on med
67. the RIP take priority HEAT PANEL Settings in the printer front panel take priority Media width detection WIDTH DETECTION Use this option to define the media width detection method Parameters AUTOMATIC The normal mode using the line sensor RIGHT ONLY Only detect the right edge side NONE Do not detect the media edge Media width MEDIA WIDTH Use this option to define the media width when the WIDTH DETECTION is set to a manual setting RIGHT ONLY or NONE Parameters value in mm Liner width LINER WIDTH Use this option to define the liner width for the vacuum fan ENWW The MEDIA REG menu 285 Tell me about front panel menus Parameters value in mm Unstick mode UNSTICK MODE Use this option to execute the media peel sequence to unstick media when printing starts Parameters OFF Does not execute the unstick sequence ON Executes the unstick sequence Printhead rest period PH REST PERIOD Use this option to define the number of passes the printhead carriage performs before it pauses for the selected media type Parameters CYCLES Number of passes Printhead rest time PH REST TIME Use this option to define the amount of time the printing carriage will pause between passes for the selected media type Parameters TIME Time in minutes and seconds Printhead temperature rest PH TEMP REST Use this option if
68. the bidirectional printing adjustment pattern for Fine Draft print mode Printhead nozzle position adjustment YY PH ROW VAL Adjusts the spitting angle of the printhead nozzles Enter an adjustment value according to the PH ROW pattern YY Ink color Display order K gt Lm gt Lc gt Y gt M gt C Parameters sign value 32 to 31 Printhead position adjustment YY PH TO PH VAL Adjusts the printhead to printhead position Enter an adjustment value according to the PH TO PH adjustment pattern ENWW The ADJUST menu 295 Tell me about front panel menus YY Ink color Display order K gt Lm gt Lc gt Y gt M gt C Parameters sign value 32 to 31 Bidirectional print position Left adjustment YY BIDIR DEF L Use this option to adjust the printhead bidirectional printing position Left Enter an adjustment value according to the BIDIRECTION DEF adjustment pattern YY Ink color Display order K gt Lm gt Lc gt Y gt M gt C Parameters sign value 32 to 31 Bidirectional print position Right adjustment YY BIDIR DEF R Use this option to adjust the printhead bidirectional printing position Right Enter an adjustment value according to the BIDIRECTION DEF adjustment pattern YY Ink color Display order K gt Lm gt Lc gt Y gt M gt C Parameters sign value 32 to 31 Bidirectional print position Left adju
69. the following message YY Ink name K Black Lm Light magenta Lc Light cyan C Cyan M Magenta Y Yellow 2 Have a new ink cartridge ready to replace the ink cartridge that is near its expiry date 238 Chapter 8 The problem is troubleshooting topics ENWW The problem is troubleshooting topics Ink cartridge has passed its expiry date 1 The front panel displays the following message YY Ink name K Black Lm Light magenta Lc Light cyan C Cyan M Magenta Y Yellow 2 Press the OK key to continue or the Cancel key to replace the ink cartridge Refer to Replace an ink cartridge If you pressed the OK key the following message is displayed 3 Press the OK key to confirm that you want to use an expired ink cartridge Press the Cancel key to replace the ink cartridge Refer to Replace an ink cartridge An error message If the ERROR lamp lights check the message displayed on the front panel There are the following types of error messages Service errors operator unrecoverable errors such as hardware or software failure Contact HP Support Communication protocol errors Take appropriate measures according to the error code or message Operator errors The operator can correct these errors Take appropriate measures according to the message The error messages are as follows Take appropriate measure according to the error message Tip If a communication error or a d
70. the front of the printer use the black media advance switch to feed the media through the media feeder until it almost reaches the floor d Smooth out the media from the center towards the edges of the platen to tension the center area of the media ENWW Offset media loading using the main scroller 87 How do I perform basic media operations e Use the white rewind switch to rewind the media 1 until it is just protruding from the rear cover f Lower the media load lever 1 18 Change the print mode to offset media loading a When you lower the media load lever the front panel shows the following message b Press and hold the Shift key for more than two seconds to change the media loading option to offset media loading c Press the Ok to confirm the media loading option to offset media loading 88 Chapter 2 How do I perform basic media operations ENWW How do I perform basic media operations 19 Adjust the media edge guards 1 so that they are correctly positioned over the edge of the media 20 Confirm the position of the media edge guards and press the OK key The media width checking process starts 21 Select the media feed position a Select MAIN using the or keys b Press the OK key to confirm the selection 22 Select a media type a Select the media type using the or keys There are five preset media types to choose from Paper Glossy Matte
71. the liner separator bar 183 How do I print with a liner 2 x separator bar holders 4 Install the separator bar support assembly This procedure describes how to install the separator bar support assembly 1 Locate the separator bar support assembly installation kit supplied with your printer 2 Remove and retain the attachment screws 1 and 3 from the printer chassis on the take up side wiper end Discard the hole cover 2 184 Chapter 5 How do I print with a liner ENWW How do I print with a liner 3 Carefully slide the support arm 1 as far as it will go into the mounting hole 2 provided for it in the chassis The attachment bracket with the larger hole must be at the top 4 Secure the support arm 3 using the two attachment screws 1 and 2 removed previously 5 Repeat the previous three steps to install the support bar on the chassis at the cap end ENWW Use the liner separator bar 185 How do I print with a liner 6 Slide the separator bar holder 2 onto the support bar 1 at the wiper end 7 Secure the separator bar holder 4 with the two attachment screws 2 from the installation kit and push the rubber end cap 3 onto the end of the support bar 1 8 Repeat the previous three steps to install the separator bar holder at the cap end Install the separator bar To use the separator bar 1 Make sure the separator bar mounting assembly has been previously installed o
72. the right ink cartridge door NOTE If the printer detects that an ink system purging cartridge has been installed incorrectly or if an invalid cartridge has been installed a warning message will be displayed on the front panel You will need to make sure that a valid ink system purging cartridge has been installed correctly before you can continue 21 The extraction process starts and you need to recheck whether the waste ink bottle is present and is not full Press the OK key once the waste ink bottle has been checked 22 When prompted by the front panel open the left ink cartridge door and remove all three ink system purging cartridges 23 Install a used cleaning liquid cartridge in to each slot and close the left ink cartridge door NOTE If the printer detects that a cleaning liquid cartridge has been installed incorrectly or if any of the cleaning liquid cartridges contain less than 350 cc of liquid or if an invalid cleaning liquid cartridge has been installed a warning message will be displayed on the front panel You will need to make sure that a valid cleaning liquid cartridge has been installed correctly before you can continue 24 When prompted by the front panel open the right ink cartridge door and remove all three ink system purging cartridges 25 Install a used cleaning liquid cartridge in to each slot and close the right ink cartridge door NOTE If the printer detects that a cleaning liquid cartridge has
73. the take up reel is not winding the media correctly Solution Check that the media is correctly detected by the take up reel sensor Check that the media is loaded correctly Refer to Use the take up reel Other messages Problem the rear cover is open Solution close the rear cover Problem the temperature of the printheads exceeds the operating temperature range Solution allow the printheads to cool by not using the printer until the printhead temperature returns to the operating temperature range ENWW An error message 243 The problem is troubleshooting topics Problem the ambient temperature is not within the operating temperature range for the printer Solution use the printer within its operating temperature range 15 C to 30 C An abnormal sound If your printer makes an unusual sound contact HP Support 244 Chapter 8 The problem is troubleshooting topics ENWW The problem is troubleshooting topics 9 The problem is print quality This section explains how to solve print quality problems Symptom Possible cause Corrective measure A blank sheet of media is printed or the printed image is faded The printer did not receive data Check print data The environment conditions do not meet the printer specifications Use the printer in the specified environmental conditions temperature and humidity Media settings are incorrect Check the media settings Parts
74. this parameter to clean the printhead with the cleaning liquid after long term storage Six cleaning liquid cartridges and six priming cartridges are mandatory CAP CLEANING Use this option to move the printhead carriage to the wiper position so that you can clean the capping unit manually WIPER CLEANING Use this option to lift the wiper blade so that you can clean the wiper blade manually WASH PRINTHEADS Use this option to fill the cap with ink to soak the printhead nozzle surface in the ink for 1 to 2 hours to remove nozzle clogging CHARGE INK SYS Use this parameter when priming the ink system ENWW The PH MAIN menu 291 Tell me about front panel menus Cap cleaning CAP CLEANING Use this option to move the printhead carriage to the wiper position so that you can clean the capping unit manually Parameters none Wiper cleaning WIPER CLEANING Use this option to lift the wiper blade so that you can clean the wiper blade manually Parameters none Washing with printheads WASH PRINTHEADS Use this option to fill the cap with ink to soak the printhead nozzle surface in the ink for a minimum of 1 to 2 hours to remove nozzle clogging If possible leave the printer overnight Use this option when nozzles cannot be fixed by cleaning repeatedly Parameters none NOTE Always perform Cleaning normal after filling the cap If the printhead surface is not clean even after l
75. thoroughly tested All printing components printer ink system and media have been designed to work together to give trouble free performance and optimal print quality The HP Designjet 10000s Printer supports the following media types Glossy vinyl chloride Matte vinyl chloride Banner Storing media Always keep unused rolls wrapped in the plastic wrap to prevent discoloration Rewrap partially used rolls if they are not being used Avoid rapid changes in temperature and humidity conditions and store media in condensation free environments Do not stand a roll on its end Do not stack rolls Disposing of media Dispose of media according to local regulations and guidelines where applicable ENWW Storing media 255 Tell me about media Using media Avoid changes to room conditions and allow media to adapt to room conditions out of the packaging for 3 hours or more before printing Low humidity may cause curling of media and high humidity may cause wrinkling Use media in the recommended temperature and humidity conditions about 23 C and 50 R H Do not use scratched crumpled curled or dusty media Take care not to damage the edges of roll media as this may affect media feeding Do not drop or wet the media Handle media by the edges Skin oils can be transferred to the printing material leaving fingerprint marks Keep the media tightly w
76. to be checked Corrective measures No power Power cable connection Check that the power cable is correctly plugged into the power outlet Power supply to the outlet Supply power to the power outlet Power switch on off Turn on the power switch Refer to Turn the power on off The media guide is not heated even when the heater is turned ON Printer status The media guide is heated during printing Be sure the media guide is heated by printing the test pattern Heater front panel Turn on the heater FRONT PRINT or REAR check that the media guide is heated by printing the test pattern The printer fails to start or operate correctly ERROR LED and message on the front panel Refer to The problem is An error message Cannot print USB cable connection Connect the USB cable correctly Refer to Connect to a computer ERROR LED and message on the front panel Refer to The problem is An error message ERROR LED off Print the nozzle adjustment pattern Refer to Perform printhead position adjustment The data are not processed immediately DATA LED flashing Check the communication to the computer 234 Chapter 8 The problem is troubleshooting topics ENWW The problem is troubleshooting topics Symptom Items to be checked Corrective measures Poor print quality Media type Check for improvement by changing the settings of the heater temperature print mode RIP etc If there is
77. to be installed in the slack area of the media use one or more tension bars 3 to create a total length that is equivalent to half the width of the media and do not install the flanges 1 and ESD contact ring 2 If the tension bar is going to be installed in the tension bar guides use the required tension bars to create a total length that is equivalent to the width of the printer install two standard flanges 1 at the left end and an ESD contact ring 2 and another standard flange 1 at the right hand end Take up side assembly method The tension bars screw into one another to make a total length of 266 cm if all four are used The long tension bar with two male joints must always be used with or without additional medium and short tension bars because it has male joints which are required for fitting flanges ENWW Tension bars 59 How do I perform basic media operations If the tension bar is going to be installed in the slack area of the media use one or more tension bars 3 to create a total length that is equivalent to half the width of the media and do not install the flanges 1 ESD flange 4 and the take up flanges 3 and their associated fixing rings 2 If the tension bar is going to be installed in the tension bar guides use the required tension bars to create a total length that is equivalent to the width of the printer at the left hand end install one standard flange 1 and one ESD flange 4
78. to dry This color difference is most apparent when using vinyl chloride PVC media If raising the temperature does not remove the color density irregularity at the edges this can be solved by using the offset media loading option This option moves the media out of the affected area but this option is only available when using vinyl chloride PVC media on a single roll with a width of less than 2 000 mm installed on the main scroller CAUTION Do not touch heater surfaces in the paper path This may cause burns Handle media rolls with care They can be heavy and difficult to move in confined spaces In some cases two people should move and install media rolls Dropping a media roll could cause personal injury or damage to the printer NOTE Offset media loading does not prevent color density irregularities that appear across the whole width of the media In such case select a print mode with a higher pass count NOTE Offset media loading is only available for vinyl chloride PVC media installed on the main scroller It is not available for any of the other media loading methods The printer s front panel messages will guide you through the process of loading media To install a media roll 1 Place the media roll 1 on a suitable table or handling cart 2 2 Remove the media roll spacer from the main scroller a Remove the two locking screws 1 of the media roll spacer b Slide the spacer 3 off the main scroller 2
79. up reel 1 Adjust the media tube spacer position to suit the media width 2 Prepare the media tube and slide it onto the scroller 3 Install the rubber spacer C 1 on the scroller 2 ENWW Use media tube flanges 61 How do I perform basic media operations 4 Put the rubber spacer A 1 on the flange spacer 2 5 Engage the flange spacer and rubber spacer A 2 with the flange stopper and mount them both on the on the scroller 1 If the internal diameter of the media tube is too small to fully engage the flange spacer and rubber spacer A 2 resulting in a large space between flange spacer and the edge of the media tube use the rubber spacer B 3 to fill this gap 6 Temporarily install the media tube flanges 1 on the rubber spacers You will adjust the position of these later according to the actual media width 7 At the rear of the printer set the white media winding direction switch to the OFF position 62 Chapter 2 How do I perform basic media operations ENWW How do I perform basic media operations 8 Refer to Install a media roll in the printer using the main scroller and install the main scroller in the printer 9 Use the front panel feed menu to feed the media through the media feeder far enough for it to be taken up on the take up reel 10 Use adhesive tape to attach the edge of each media to the media tube on the take up reel Attach the center of the media first then the outer e
80. up reel 4 With a suitable marker put guide marks 1 on the edges of the back of the media 3 where the edges intersect the platen groove 2 These marks will be useful for aligning top side for positioning the media when printing on the back 5 Print on the top side of the media 6 Once the printing has completed remove the tension bars on the feed side and media take up side 132 Chapter 4 How do I perform double sided printing ENWW How do I perform double sided printing 7 Lift the media load lever 1 8 Simultaneously press the white media rewind switch 1 on the feed side A and the white media rewind switch 2 on the output side B to rewind the all the media back onto the main scroller ENWW Printing on the back of the media after rewinding 133 How do I perform double sided printing 9 Remove the main scroller 1 from the printer on the feed side Refer to Remove a media roll from the printer 10 Remove the media roll from the main scroller A reverse the media roll from left to right and reinstall it on the scroller B 11 Install the main scroller in the printer on the feed side and feed the media into the printer Refer to Install a media roll in the printer using the main scroller 12 Adjust the media so that the mark that you made earlier is aligned with the groove in the platen If it does not align with platen groove at both sides align either end first and then whil
81. upgrades repair and exchange services phone and Web support software updates and self maintenance services To find out more about HP Customer Care please visit us at http www hp com go designjet or call the phone number in the Customer Service Guide provided with your printer What to do before you call Review The problem is troubleshooting suggestions in this guide Review the relevant driver documentation supplied with this printer for users sending PostScript files or those using Microsoft Windows If you have installed third party software drivers and RIPs refer to their documentation If the problem appears to be related to your software application first contact your software vendor If you still have difficulty refer to the HP Support Services booklet provided with your printer This document contains a comprehensive list of various support services available to help solve printer problems If you call one of the Hewlett Packard offices please have the following information available to help us answer your questions more quickly The printer you are using the product number and the serial number found on the label at the back of the printer If there is an error code on the front panel note it down Refer to The problem is An error message The computer you are using ENWW HP Customer Care 317 Tell me about getting help Any speci
82. value in Back feed adjustment print This option prints a pattern so that you can adjust how much back feed is applied to a media type that you are loading Select a parameter based on your print mode Parameters NORMAL standard and high speed print modes H QUALITY high quality print mode H DENSITY high density print mode H DENSITY3 high density print mode H QUALITY2 high quality print mode H DENSITY2 high density print mode DRAFT draft print mode Media back feed adjustment value Use this option to set the value for media back feed that you obtained from the back feed adjustment pattern 290 Chapter 14 Tell me about front panel menus ENWW Tell me about front panel menus Parameters 2000 pulse 5 mm 1 pulse 2 5 m The PH MAIN menu Use the PH MAIN menu to maintain the cap and wiper and to clean the ink system Refer toHow do I maintain the printer Press the key to enter the service menu Ink system optimization INK SYS OPT Use the INK SYS OPT option to select a service cleaning procedure Parameters STORE INK SYS Use this parameter to clean the printheads and ink path with the maintenance liquid while the ink system is primed with ink and then recharge the maintenance liquid in the printer to ensure long term storage Six maintenance liquid cartridges and six cartridges are mandatory CLEAN INK SYS Use
83. you want printing to pause if there is a gap between the set temperature of the media print heater and the printhead temperature is too high 286 Chapter 14 Tell me about front panel menus ENWW Tell me about front panel menus Parameters ON Pauses printing OFF Printing continues Deleting a media type DELETE MEDIA Use this option to delete a registered media type Media types from 02 to 20 can be selected Media type 01 is defined as the standard media and cannot be deleted To delete a media type 1 Press the OK key 2 Select the media type using the and keys and press OK to confirm deletion Copying a media type COPY MEDIA Use this option to copy a registered media type To copy a media type 1 Press the OK key 2 Select the media type using the and keys and press OK to confirm the copy Pasting a media type PASTE MEDIA Use this option to paste a media that you have copied over a registered media type To paste a media type 1 Press the OK key ENWW The MEDIA REG menu 287 Tell me about front panel menus 2 Select the media type using the and keys and press OK to confirm deletion Default values for media types Your printer comes with a set of factory installed media types Except for media type 01 you can modify or delete all other media types The table below lists the default values for the factory installed media types 1 2 3 4 5 NAME PAPER Glossy
84. 4 In the printhead adjustment pattern identify the value where the vertical black line and the color printhead lines are perfectly aligned 5 Insert the value and press the OK key Select the number you want to change by using the and keys and change the numeric value using the and keys To set the bidirectional printing left and right adjustment for all print modes except Fine Draft 1 Select ADJUST and press the OK key 2 Select YY BIDIR DEF X where X is L or R for left or right and press the OK key 3 Select the printhead color to be adjusted and press the OK key 4 In the printhead adjustment pattern identify the value where two lines of the same color are aligned 5 Insert the value and press OK key Select the number you want to change by using the and keys and change the numeric value using the and keys 226 Chapter 7 How do I get the best image quality ENWW How do I get the best image quality To set the YY BIDIR F D left and right adjustment for Fine Draft print mode 1 Select ADJUST and press the OK key 2 Select YY BIDIR F D X where X is L or R for left or right and press the OK key 3 Select the printhead color to be adjusted and press the OK key 4 In the printhead adjustment pattern identify the value where two lines of the same color are aligned 5 Insert the value and press OK key Select the number you want to change by using the and keys and change the numeric
85. 4 Print mode preference PRINT MODE PREF 284 Heater preference HEATER PREF 285 Media width detection WIDTH DETECTION 285 Media width MEDIA WIDTH 285 Liner width LINER WIDTH 285 Unstick mode UNSTICK MODE 286 Printhead rest period PH REST PERIOD 286 Printhead rest time PH REST TIME 286 Printhead temperature rest PH TEMP REST 286 Deleting a media type DELETE MEDIA 287 Copying a media type COPY MEDIA 287 Pasting a media type PASTE MEDIA 287 Default values for media types 288 ENWW vii Media advance calibration
86. 9 How do I print with a liner 6 Carefully pull the liner 1 out of the output side Tip If the liner 1 difficult to pull out rotate the grid roller 2 with your fingers to feed the liner through 7 Check the feed side and take up side to ensure that the liner is fed out straight from the liner roll If it is not completely straight raise it a little to move it to the left or right as required CAUTION Take care not to let the liner become wrinkled because this could cause media jams 170 Chapter 5 How do I print with a liner ENWW How do I print with a liner 8 Grip the central area of the top edge of the liner 1 and pull it out until it almost reaches the floor CAUTION If the liner 1 ripples excessively on the platen rewind it completely and remove it from the printer then reinstall it A rippled liner causes wrinkles ENWW Print on mesh tarpaulin without dedicated liner 171 How do I print with a liner 9 Rotate the right hand flange 2 of the sub scroller counterclockwise to rewind the liner 1 until its top edge just protrudes from the rear cover Tip This rewinding motion removes small rippling 10 Pull the liner 1 out sufficiently so it can be attached to the take up reel with tape 172 Chapter 5 How do I print with a liner ENWW How do I print with a liner 11 Lower the media load lever 1 12 Verify the take up direction stretch the liner 1 and secure it to the take up
87. C Light lines are visible the value is too high NOTE Select a mean value if the media advance value is different in every color If you have an image that uses one particular color then set the value based on that color Set a mean value if the media advance value differs between the left and right sides of the media Different values between the left and right sides of the media may be caused by skew 6 From the printed result select the best media advance calibration value 7 Press the key and then the OK key to display the current media advance calibration value 8 Enter the media advance calibration value and press the OK key Select the number you want to change by using the and keys and change the numeric value using the and keys 224 Chapter 7 How do I get the best image quality ENWW How do I get the best image quality If you need more precise media advance calibration then you will need to print the DETAIL pattern as follows 9 Press the key and then OK 10 Press the or keys to select the DETAIL pattern Select the same print mode as for the ROUGH pattern you printed previously 11 Press the OK key twice to print the DETAIL pattern 12 From the printed result select the best media advance calibration value Five patterns are printed in 0 06 steps in a range of 0 12 to 0 12 13 Press the key and then the OK key to display the media advance calibration value 14 Enter
88. Double sided printing with a liner b Press the OK key to confirm the selection 19 At the rear of the printer use the black media advance switch to loosen the media enough to be able to install a tension bar 1 of approximately half the media width in the slack area of the media NOTE If the media is difficult to unwind from the take up reel increase the length of the tension bar in order to apply more pressure 20 The media setting operation starts automatically NOTE If the media adheres to the platen set the VACUUM to low Verify the front panel shows this message and press the OK key ENWW Printing on the back of the media from the take up reel without relocating from take up side 151 How do I perform double sided printing NOTE The next operation will not start if the media is too tight If the operation finishes successfully the printer returns to the online or offline state If it terminates unsuccessfully an error message will be shown If this occurs retry the operation from the step in this procedure where you raised the media load lever 21 Set the VACUUM and UNSTICK MODE values with the front panel according to the type of media you are using Refer to Unstick mode UNSTICK MODE NOTE It is recommended to perform a normal printhead recovery before starting to print on the back of the media Refer to Normal printhead recovery 22 Print on the back of the media NOTE The
89. F 32 9 NOTE This value will only be applied if the HEATER PREF option is set to HEAT PANEL Initial temperature setting for the rear heater REAR HEATER T Use this option to set the rear heater temperature for the selected media type Parameters 15 C to 55 C or to turn the heater off 280 Chapter 14 Tell me about front panel menus ENWW Tell me about front panel menus NOTE For Celsius Fahrenheit conversions F 9 C 5 32 C 5 F 32 9 NOTE This value will only be applied if the HEATER PREF option is set to HEAT PANEL Color stripe setting COLOR STRIPE A color stripe is printed on all plots This ensures that all printhead nozzles are used in all prints even if the printed image does not include certain colors The color stripe avoids drying of nozzles even if they are not used for a long time because they are not needed within your printed images This option activates or deactivates printing of the color stripe for the selected media type Parameters OFF Does not print the color stripe ON Prints the color stripe NOTE Use of the color stripe will add 40 mm 1 57 in to your print margin NOTE We recommend that you set COLOR STRIPE to ON if possible If the color stripe is not printed this can affect printhead nozzle performance The color stripe is printed on the test print even if this option is set to OFF Printhead firing mode setting IMAGE GRADIENT
90. Fully tighten the knob 3 on the flange stopper 2 to lock it to the flange spacer 1 and the main scroller ENWW Use the take up reel 51 How do I perform basic media operations 8 At the rear of the printer set the white media winding direction switch 1 to the OFF center position WARNING If you do not set the media winding direction switch to the OFF position before installing the take up reel you risk trapping your hands in the drive mechanism 9 Install the main scroller take up reel in the printer a Carefully position the drive end of the main scroller 1 into the drive slot on the printer b Carefully lower the opposite end of the main scroller 1 into the scroller retainer 52 Chapter 2 How do I perform basic media operations ENWW How do I perform basic media operations 10 Use the front panel feed menu to feed the media 1 through the media feeder far enough for it to be taken up on the main scroller take up reel 11 Attach media to the media tube on the main scroller take up reel a Confirm the take up direction inside or outside b Attach the edge of the media to the media tube on the take up reel using adhesive tape 1 at center the center position c Make sure the media is perfectly straight and then secure the outer edges with adhesive tape 1 ENWW Use the take up reel 53 How do I perform basic media operations 12 Verify that the tension bar guide 1 is
91. HP 790 Wiper Cleaning Liquid Kit 262 HP 790 Ink System Storage Kit 262 HP 790 Ink System Cleaning Kit 262 13 Tell me about waste management General recommendations 266 14 Tell me about front panel menus vi ENWW Menu operations 270 Menu structure 270 Making front panel selections and settings 270 To define a setting 270 To define a value 271 Character list 272 The INK menu amp messages 273 Replacing an empty ink cartridge 273 Replacing in
92. HP Designjet 10000s Printer series User s Guide Legal notices The information contained in this document is subject to change without notice Hewlett Packard makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material No part of this document may be photocopied or translated to another language without the prior written consent of Hewlett Packard Company Table of contents 1 Introduction Using this guide 2 Introduction 2 How do I 2 The problem is 2 Tell me about 2 Index
93. LL NOTE If NORMAL ALL is not sufficient to clean the nozzles then try a STRONG option for the set of printheads that are affected Perform the IQ Print first to determine which set of printheads are affected 5 Press the OK key 6 Make sure that the waste ink bottle is not full and then press the OK key again NOTE The printhead recovery process may take several minutes 7 When cleaning is completed press the Online key IQ print Use the IQ print to check that all printhead nozzles are working correctly Perform the IQ print every day before using your printer ENWW Normal printhead recovery 213 How do I maintain the printer NOTE Use the IQ print to check that all printhead nozzles are working correctly after cap cleaning If there are any defects in the IQ print you can try to perform a Normal Printhead Recovery to clean the printheads 214 Chapter 6 How do I maintain the printer ENWW How do I maintain the printer 7 How do I get the best image quality Print the Image Quality print Interpret the image quality print Manage media types Calibrate the printer Back feed adjustment while printing Adjust heater and print mode settings Different types of media may give better image quality based on specific mechanical and electrical settings in your printer To optimize image quality you can perform a series of test prints for the media type that you are using Base
94. Leading edge mode LEADING EDGE 278 Vacuum level setting VACUUM LEVEL 279 Initial temperature setting for the front heater FRONT HEATER T 279 Initial temperature setting for the print heater PRINT HEATER T 280 Initial temperature setting for the rear heater REAR HEATER T 280 Color stripe setting COLOR STRIPE 281 Printhead firing mode setting IMAGE GRADIENT 281 Printhead height setting PH HEIGHT VAL 282 Bidirectional print position Left adjustment YY BIDIR DEF L 282 Bidirectional print position Right adjustment YY BIDIR DEF R 282 Bidirectional print position Left adjustment YY BIDIR F D L 282 Bidirectional print position Right adjustment YY BIDIR F D R 283 Printhead cleaning mode PH CLEANING 283 Media back feed adjustment BACK ADJUST VAL 284 Media advance preference ADVANCE PREF 28
95. P 790 Yellow 1000 CB274A HP 790 Light Cyan 1000 CB275A HP 790 Light Magenta 1000 CB276A HP 790 Waste Ink Bottle CB299A Table 17 2 Maintenance and Cleaning Kits Name Item number Remarks HP 790 Ink System Storage kit CB297A 6 Ink System Storage Liquid Cartridges 6 Ink System Purging cartridges HP 790 Ink System Cleaning kit CB296A 6 Ink System Cleaning Liquid Cartridges 6 Ink System Purging Cartridges HP 790 Cap Cleaning Kit CB294A 1 bottle Cap Cleaning Liquid 100 ml 100 Cleaning Swabs 4 gloves 2 pairs HP 790 Wiper Cleaning Kit CB293A 1 bottle Wiper Cleaning Liquid 100 ml 30 Cleaning Swabs 4 droppers and 4 gloves 2 pairs Ordering media The following paper types are currently provided for use with your printer NOTE This list is likely to change over the course of time For the latest information go to http www hp com go designjet supplies 314 Chapter 17 Tell me about ordering supplies and accessories ENWW Tell me about ordering supplies and accessories Table 17 3 HP Paper Name Part number Size HP Premium Scrim Banner Q8678A 36 in x 164 ft 914 mm x 50 m HP Premium Scrim Banner Q8679A 54 in x 100 ft 1372 mm x 30 5 m HP Universal Scrim Banner Q8680A 36 in x 164 ft 914 mm x 50 m HP Universal Scrim Banner Q8681A 54 in x 100 ft 1372 mm x 30 5 m HP Premium Self Adhesive Vinyl Q8682A 54 in x 150 ft 1372 mm x 45 7 m HP Premium
96. RSION FW vv r HW vv r Display only 5 Diagnostics DIAGNOSTICS NO YES NO Does not perform the diagnostics YES Performs the diagnostics NO 6 Display language LANGUAGE ENGLISH JAPANESE ENGLISH 7 Exit setup mode EXIT YES NO YES Exits the parameter setup mode NO Does not exit the parameter setup mode YES 1 Display only ON OFF key is ignored Heater error messages When the following error messages are displayed on the heater front panel contact HP Support System error The relay board cannot be detected Front heater thermistor temperature error 10 C or less 70 C or more ENWW Heater error messages 307 Tell me about the heaters Rear heater thermistor temperature error 10 C or less 70 C or more Print heater thermistor temperature error 10 C or less 70 C or more Front heater thermistor did not reach the preset temperature after 30 minutes Rear heater thermistor did not reach the preset temperature after 30 minutes Print heater thermistor did not reach the preset temperature after 30 minutes Switch test error occurs in the diagnostics Zero cross error occurs in the diagnostics 308 Chapter 15 Tell me about the heaters ENWW Tell me about the heaters 16 Tell me about printer specifications Specifications Ecological specifications ENWW 309 Tell me about printer specifi
97. TART amp END Performs cleaning at the start or end of the print based on the print history record DURING PRINT Performs cleaning after a certain period of time even during printing NOTE DURING PRINT can cause some banding DURING PRT2 Performs cleaning after a certain period of time even during printing when a pass is not complete NOTE DURING PRT2 can cause some banding ENWW The MEDIA REG menu 283 Tell me about front panel menus NOTE When the TENSION winding or BACK amp FWD MEDIA ADV MODE mode is selected the printer will only use START amp END even if you have selected DURING PRINT When you select DURING PRINT and cleaning has interrupted printing of an image the media will feed back so that the image that was being printed before cleaning started can be continued The amount of back feed can be set through the BACK ADJUST VAL option Media back feed adjustment BACK ADJUST VAL This option sets the amount of back feed when printing of an image is interrupted by the automatic cleaning process Set a back feed adjustment value for the media based on the back feed adjustment pattern Refer to Calibrate the printer Parameters 2000 pulses 5 mm 1 pulse 2 5 m Tip After printing the back feed adjustment pattern measure the start distance Try setting the value at 0005 and reprint the back feed adjustment pattern and re measure the distance and modify the value if necessary Increa
98. UTION A mesh is installed on the media feed side and take up side of the printer so that the media does not adhere to the platen Do not remove this netting When cutting the media take care not to damage the netting 66 Chapter 2 How do I perform basic media operations ENWW How do I perform basic media operations 3 Lift the media load lever 1 4 Use the white rewind switch on the media feed side of the printer to rewind the media back onto the main scroller 5 Remove the main scroller from the printer and place it on a suitable table 6 Loosen the knob 3 and remove the flange stopper 2 and the flange spacer 1 from the main scroller 7 Remove the scroller from the media roll a Rotate the hand wheel counterclockwise 1 b When a gap is visible between the hand wheel and the main scroller shaft remove the main scroller from the media roll ENWW Remove a media roll from the printer 67 How do I perform basic media operations Load cut sheet The printer s front panel messages will guide you through the process of loading media To load cut sheet 1 Open the rear cover and slide the media edge guards 1 to each end of the platen 2 Close the rear cover 68 Chapter 2 How do I perform basic media operations ENWW How do I perform basic media operations 3 Lift the media load lever 1 4 Feed the media until a beep sounds from the media feeder about 200 mm NOTE If you ha
99. al equipment or software you are using for example spoolers networks switch boxes modems or special software drivers The cable you are using by part number and where you purchased it The type of interface used on your printer FireWire USB or network The software name and version you are currently using If the problem is a system error it will have a error number record the error number and have it ready HP Designjet Online Enjoy a world of dedicated services and resources to ensure you always get the best performance from your HP Designjet products and solutions Register at HP Designjet Online your large format printing community at http www hp com go designjet for unrestricted access to Downloads the latest printer firmware drivers software media profiles etc Technical support online troubleshooting customer care contacts and more Forums for direct contact with the experts both HP and your colleagues Warranty tracking online for your peace of mind Technical documentation and training videos Latest product information printers supplies accessories software etc Supplies Center for all you need to know about ink and media By customizing your registration for the products you have purchased and your type of business and by setting your communication preferences you decide the information you need Register at HP Designj
100. al media rolls ENWW How do I use dual media rolls e Align the keys of the flange stopper 1 to fully engage it with the flange spacer and fully tighten the knob 2 on the flange stopper to 1 lock it to the flange spacer 3 and main scroller 2 Install the main scroller with the two media rolls in the printer Refer to Install a media roll in the printer using the main scroller 3 Insert the top edge of each media on the main scroller into the media feeder and feed each media 1 through the printer until they almost touch the floor ENWW Install dual media rolls on the main scroller 111 How do I use dual media rolls 4 At the front of the printer use the white rewind switch to rewind the main scroller until each media 1 just protrudes from the rear cover 5 Lower the media load lever 1 6 Adjust the media edge guards so that each pair are correctly positioned at the edge of each media 112 Chapter 3 How do I use dual media rolls ENWW How do I use dual media rolls 7 Close the rear cover To complete the loading procedure follow the front panel instructions 8 Confirm the position of the media edge guards and press the OK key The media width checking process starts 9 Select DUAL in the media selection on the front panel 10 Select a media type a Select the media type using the or keys There are five preset media types to choose from Paper Glossy M
101. alfunction Do not clean the printer with benzene or paint thinner This may damage the paint 1 Unload all media from the printer 2 Open the rear cover 3 Using a damp cloth clean the rear cover 4 Using a damp cloth absorb ink deposits on the media feed 5 Remove dust using a vacuum cleaner 1 Rear cover 2 Media feed Clean the platen You should plan to clean your printer s platen on a regular basis every few months or when needed When glue adheres to the platen or there are ink marks on the platen clean the platen according to the following procedures NOTE If you print on wide media after you have used narrower media for some time you may find that the left side of the platen has become dirty and will leave marks on the back of the media if not cleaned To clean the platen 1 Unload all media from the printer 2 Open the rear cover ENWW Clean the platen 207 How do I maintain the printer 3 Using a soft cloth absorb ink deposits 1 Soft cloth 2 Ink 3 Platen 4 Use a soft cloth slightly dampened with cleaning liquid to wipe off loosened ink deposits from the platen CAUTION Do not use commercial cleaners or abrasive cleaners Do not wet the platen directly because you will leave too much moisture behind 208 Chapter 6 How do I maintain the printer ENWW How do I maintain the printer 5 If there are ink deposits in the vacuum holes 2 on the platen clean the
102. an 4 cm clearance A between the two media rolls CAUTION If there is less than 4 cm of clearance between the two media rolls the edge guards cannot be used Without the edge guards the media edges could rise and cause a printhead crash 14 Install the sub scroller tension arm 1 removed previously ENWW Install dual media rolls on separate scrollers 103 How do I use dual media rolls 15 Use the hexagonal adjustment shaft 1 on the tension arm to manually adjust the back tension of the media on the sub scroller 2 Refer to Adjust the back tension of the sub scroller 16 Use the white rewind switch front of printer to rewind the main scroller until the media 1 is just protruding from the rear cover 17 Manually rewind the sub scroller until the media 1 is just protruding from the rear cover 104 Chapter 3 How do I use dual media rolls ENWW How do I use dual media rolls 18 Lower the media load lever 1 19 Adjust the media edge guards 1 so that each pair are correctly positioned at the edge of the media 20 Close the rear cover To complete the loading procedure follow the front panel instructions 21 Confirm the position of the media edge guards and press the OK key The media width checking process starts 22 Select DUAL in the media selection on the front panel 23 Select a media type ENWW Install dual media rolls on separate scrollers 105 How do I use dual media rolls
103. ar with the ESD flange at the left hand end of the tension bar viewed from the rear of the printer 14 At the rear of the printer set the white media winding direction switch 1 to the correct position for the direction the media is to be taken up inner take up A or outer take up B Dual media rolls take up method 2 This procedure describes how to take up two tarpaulin media rolls onto two separate media tubes NOTE Use media tubes with as closely matching internal diameters as possible because a small difference in diameter greatly affects the take up length of the media rolls causing abnormal operation ENWW Use the take up reel dual media rolls 119 How do I use dual media rolls NOTE Use media tubes with as closely matching lengths as possible to the corresponding media tubes on the feed side 1 Put the first empty media tube 1 and flange spacer 3 on the main scroller 2 but do not install the flange stopper 2 Slide the flange joint 3 and the second flange spacer onto the main scroller shaft and align the keys 2 of the flange joint 3 with one of the keyways 1 of the flange spacers 3 Slide the second media tube 1 onto the until it is fully engaged with the flange spacer 120 Chapter 3 How do I use dual media rolls ENWW How do I use dual media rolls 4 Lock the empty media rolls on the main scroller a Slide the flange spacer 3 over the main scroller until it stops against the m
104. arameter setup mode 306 Setup items and parameters 306 Heater error messages 307 16 Tell me about printer specifications Specifications 310 Ecological specifications 311 17 Tell me about ordering supplies and accessories Ordering supplies 314 Ordering media 314 Ordering accessories 315 18 Tell me about getting help HP Customer Care 317 HP Designjet Online 318 I
105. ata error occurs the ERROR lamp does not light An error message appears on the front panel and disappears when the next operation is performed Service errors Tip If any of the following service error messages appears turn the power switch off and then on again This may release the error ENWW Ink cartridge has passed its expiry date 239 The problem is troubleshooting topics POC error messages Problem an unrecoverable error has occurred in the engine section This error message appears when an error is detected during self diagnosis when the power is turned on Solution contact HP Support Make a note of the error code shown on the front panel Engine error messages Problem an unrecoverable error has occurred in the network controller section hardware failure Solution contact HP Support Make a note of the error code displayed on the front panel System error messages Problem an unrecoverable error has occurred firmware failure Solution contact HP Support Make a note of the error code displayed on the front panel Operator error messages The following errors can be corrected by the operator Ink cartridge X L left R right YY Y M C K Lm Lc Problem there is no ink Solution follow the instructions on the front panel Refer to Replace an ink cartridge 240 Chapter 8 The problem is troubleshooting topics ENWW The problem is troubleshooting topics X L
106. atte Banner BLT_B Backlit b Press the OK key to confirm NOTE If you wish to select a media type that is currently not available then you will need to create a new media type c If required select the NEW MEDIA ENTRY option using the or key and press the OK key Refer to Manage media types Press the Cancel key to return to the SELECT MEDIA menu 11 Prepare two tension bars each with a length of half the media width Remove the flanges from the tension bars ENWW Install dual media rolls on the main scroller 113 How do I use dual media rolls 12 At the front of the printer use the black media advance switch to loosen the media on the main scroller enough so that you can install the tension bars 2 in the slack area of the media 1 13 Mount the tension bar 2 in the tension bar guides 1 CAUTION Make sure you install the tension bar with the ESD contact ring at the right hand end of the tension bar viewed from the front of the printer 114 Chapter 3 How do I use dual media rolls ENWW How do I use dual media rolls 14 Verify the front panel shows this message and press the OK key NOTE The next operation will not start if the media is too tight The media setting operation starts automatically and shows this message on the front panel If the operation completes correctly the printer returns to the online or offline state If it does not complete correctly the front pane
107. ature 2 C If the current temperature is higher than the set temperature printing starts without waiting for the temperature to drop Even after printing has started the temperature control makes sure that the heaters maintain the set temperature 4 During printing the temperature can be adjusted by using the heater or keys on the heater front panel Even after printing has finished the changed temperature is applied as the set temperature 5 The print job returns to step 2 To set the initial temperature value of front print and rear heaters and the HEAT PREFsetting heater see Tell me about The MEDIA REG menu Tip The heater front panel displays the set heater temperature in all cases Temperature control The following tables describe how heater temperature is controlled Maintaining the preset temperature Function To heat the media to reduce the ink drying time improve fixing of ink to media and to protect media from media wrinkling 304 Chapter 15 Tell me about the heaters ENWW Tell me about the heaters Status Status of maintaining each heater temperature at the preset temperature on the heater front panel Conditions 1 If the heater ON OFF setting on the heater front panel is set to ON and a print command is received 2 Under condition 1 above and the time specified by the delay time after the print end command was received Maintaining the standby temperature Function
108. be selected Media type 01 is defined as the standard media and cannot be deleted To delete a media type 1 Press the Online key 2 Press the key to enter the MEDIA REG menu 3 Select the DELETE MEDIA option 4 Press the OK key to select the TYPE using the and keys 5 Press the OK key to confirm 222 Chapter 7 How do I get the best image quality ENWW How do I get the best image quality Calibrate the printer You can adjust the mechanical and electrical settings of your printer based on a series of printed patterns These patterns allow you to calibrate your printer settings for the media you are using Based on the results of these patterns you can optimize the performance of your printer Calibrate media advance Your printer was calibrated at the factory to ensure that it advances the media accurately when using supported media types in normal environmental conditions However you may find it useful to re calibrate in certain circumstances Unsupported media different media manufacturers provide media with a wide range of properties such as thickness or stiffness which may benefit from calibration You can expect the best print quality when using HP s recommended media Abnormal but stable environmental conditions if you are printing in unusual conditions of temperature or humidity and those conditions are expected to remain stable re calibration may be worthwhile However media advance ca
109. been installed incorrectly or if any of the cleaning liquid cartridges contain less than 350 cc of liquid or if an invalid cleaning liquid cartridge has been installed a warning message will be displayed on the front panel You will need to make sure that a valid cleaning liquid cartridge has been installed correctly before you can continue 26 The charge process starts and you need to recheck whether the waste ink bottle is present and is not full Press the OK key once the waste ink bottle has been checked 27 When prompted by the front panel open the left ink cartridge door and remove all three cleaning liquid cartridges 28 Install an ink system purging cartridge in to each slot and close the left ink cartridge door 204 Chapter 6 How do I maintain the printer ENWW How do I maintain the printer NOTE If the printer detects that an ink system purging cartridge has been installed incorrectly or if an invalid cartridge has been installed a warning message will be displayed on the front panel You will need to make sure that a valid ink system purging cartridge has been installed correctly before you can continue 29 Open the right ink cartridge door and remove all three cleaning liquid cartridges 30 Install an ink system purging cartridge in to each slot and close the right ink cartridge door NOTE If the printer detects that an ink system purging cartridge has been installed incorrectly or if an invalid cartridg
110. cations Specifications Item Specification Function Print technology Piezo electric inkjet printheads Resolution High quality 720 dpi 720 dpi Resolution Standard 720 x 720 dpi Resolution Fine draft 540 x 720 dpi Resolution Draft 720 x 360 dpi Print speed 16m2 h with 4 pass printing changes according to surrounding temperature and printhead temperature Media feed delivery direction Front media supply rear media delivery Media type PVC banner Vinyl chloride Tarpaulin Media width Maximum 104 inches 2640 mm Minimum media width supported 36 inches 914 mm Maximum media weight Main scroller 243 lb 110 kg Sub scroller 53 lb 24 kg Maximum external diameters Main scroller 10 5 inches 270 mm Sub scroller 6 5 inches 165 mm Ink cartridge Six colors black cyan magenta yellow light magenta light cyan 1000 ml capacity Noise Standby 45 dB A or less operating 60 dB A or less continuous sound Heat output Printer 720000 J H or less heater 6480000 J H or less Maximum print guaranteed range Area excluding top bottom margins 5 mm and right and left margins 5 mm when using the media edge guard right and left margins will be 10 mm Power supply voltage 200 to 240 V AC Frequency 50 60 Hz 1 Hz Power consumption Printer 200 W or less operating heater 1800 W or less operating at 230 V AC External dimensions 146 inches W 35 inches D
111. cked 12 When prompted by the front panel open the left ink cartridge door and remove all three ink system purging cartridges 13 Install a new storage liquid cartridge in each slot and close the left ink cartridge door NOTE If the printer detects that a storage liquid cartridge has been installed incorrectly or if any of the storage liquid cartridges contain less than 500 cc of liquid or if an invalid storage liquid cartridge has been installed a warning message will be displayed on the front panel You will need to make sure that a valid storage liquid has been installed correctly before you can continue 14 When prompted by the front panel open the right ink cartridge door and remove all three ink system purging cartridges 15 Install a new storage liquid cartridge in to each slot and close the right ink cartridge door NOTE If the printer detects that a storage liquid cartridge has been installed incorrectly or if any of the storage liquid cartridges contain less than 500 cc of liquid or if an invalid storage liquid cartridge has been installed a warning message will be displayed on the front panel You will need to make sure that a valid storage liquid cartridge has been installed correctly before you can continue 16 When the front panel displays the waste ink bottle warning message check whether the waste ink bottle is present and make sure it is empty CAUTION This process will produce over 3 liters of wa
112. d of the tension bar 90 Chapter 2 How do I perform basic media operations ENWW How do I perform basic media operations c Verify that the tension bar guide 2 is located at the correct position for the actual width of the tension bar and adjust as necessary d Mount the tension bar 1 in the tension bar guides 2 CAUTION Make sure you install the tension bar with the ESD contact ring at the right hand end of the tension bar viewed from the front of the printer 25 Verify the front panel shows this message and press the OK key NOTE The next operation will not start if the media is too tight The media setting operation starts automatically and shows this message on the front panel If the operation completes correctly the printer returns to the online or offline state If it does not complete correctly the front panel will show an error message If this occurs retry the operation from the step in this procedure where you raised the media load lever ENWW Offset media loading using the main scroller 91 How do I perform basic media operations 92 Chapter 2 How do I perform basic media operations ENWW How do I perform basic media operations 3 How do I use dual media rolls This section describes how to use dual media rolls in the printer It guides you through the various tasks required to load unload and take up the media when using dual media rolls The following operations are described
113. d on the results you can then adjust the printer settings for the media type To adjust the printer settings for a media type you can modify existing media types or create new ones Before creating or modifying a media type for the media you intend to use print the IQ print to determine the overall quality that you get with one of the existing preset media types Some media types may require no printer setting adjustments Load your new media and select a media type that is similar to the media you are loading Refer to Manage media types Print the IQ print Refer to Print the Image Quality print If the IQ print is satisfactory you can use the preset media type for printing If the IQ print is not satisfactory create a new media type or modify the one selected Refer toManage media types Calibrate the printer for the media type Refer to Calibrate the printer Change the media type settings Refer to Modify media type settings Print the IQ print again to check the overall image quality with the new settings If you are still not satisfied with the image quality you may need to make more adjustments to printer settings such as the print mode or the heater temperature For a description of image quality problems that you may see and the recommended solution Refer to The problem is print quality ENWW 215 How do I get the best image quality Print the Image Quality print Use the Image Qual
114. de of the media you are going to print onto either the inside of the media 2 or the outside of the media 1 b Carefully slide the media tube 2 onto the sub scroller 1 42 Chapter 2 How do I perform basic media operations ENWW How do I perform basic media operations c Install and tightly lock the flange 1 on the sub scroller 3 Install the sub scroller in the printer a Unscrew the attachment knob 2 and remove the tension arm 3 from the sub scroller center holder 1 b Loosen the locking knob 1 and slide the center sub scroller holder 2 so that it is outside the media path ENWW Install a media roll in the printer using the sub scroller 43 How do I perform basic media operations c Open the rear cover 1 d Move the media edge guards 1 so they will not be hidden under the media e Lift the media load lever 1 44 Chapter 2 How do I perform basic media operations ENWW How do I perform basic media operations f Place the sub scroller 2 on the sub scroller holders 1 4 Adjust the center sub scroller holder position a Slide the center sub scroller holder 1 as close as possible to the sub scroller flange b Push the center sub scroller holder 1 towards the rear of the printer this ensures it is seated squarely c Fully tighten the center sub scroller holder locking knob 2 ENWW Install a media roll in the printer using the sub scroller 45 H
115. dges making sure the media is straight Inner take up is recommended because the amount of media wound with outer take up is less which could cause abrasion to the printed surface when the diameter of the wound media becomes large consequently degrading the image quality 11 Adjust the positions of the media tube flanges to match the media width 12 Tighten the three locking screws 1 on each media tube flange to lock the flanges in position Use the indications on the labels to equally tighten the locking screws 13 At the rear of the printer set the white media winding direction switch 1 to match the required take up winding direction inner A or outer B ENWW Use media tube flanges 63 How do I perform basic media operations Change the printhead height You can increase or reduce the printhead height depending on the thickness of the media you are using Two tasks must be performed to change the printhead height Mechanical height adjustment on the printhead carriage Firmware height adjustment through the front panel To change the printhead height 1 Press the Online key 2 Press the Shift key to display the PH MAIN menu 3 Press the key to enter the PH MAIN menu 4 Scroll to PH HEIGHT ADJUSTon the front panel and press OK to confirm The following message is displayed The following message is displayed 64 Chapter 2 How do I perform basic media operations ENWW How d
116. double sided printing Printing on the back of the media after rewinding CAUTION Use the liner when printing at a high printing rate or ink on the media is not dry to prevent the media from adhering to the platen Refer to How do I print with a liner After printing on the top side A the media is rewound on the roll in the paper feeder B the roll is removed from the main scroller and reversed on the scroller C and printing on the back of the media is performed D The drying time of a printed side varies depending on the image so you must verify that the printed side is completely dry before printing on the other side In general it is best to dry the printed side for more than three hours For images with a dark intensity a 24 hours is required 1 Install the media on the main scroller of the printer Refer to Install a media roll in the printer using the main scroller 2 Select the media feed position ENWW Printing on the back of the media after rewinding 131 How do I perform double sided printing a Select MAIN using the or keys b Press the OK key to confirm the selection CAUTION To print on thick tarpaulin 0 5 mm or thicker raise the printhead height first Refer to Change the printhead height NOTE If tarpaulin media designed for single side printing different surface finishes is used print on the rougher side first 3 Feed the media onto the take up reel Refer to Use the take
117. e 318 I image quality 215 ink front panel information 273 ink cartridge ordering 314 INK menu 273 ink system optimization menu 291 ink system charging 206 ink waste bottle 210 install media 95 108 install media main scroller 28 install media sub scroller 42 IQ print 213 216 IQ print interpret 218 L load sheet media 68 M main scroller controls 9 maintenance cap cleaning menu 292 ink system opt menu 291 ordering consumables 314 wash printheads menu 292 wiper cleaning menu 292 maintenance daily 190 202 maintenance extended power down 198 maintenance printhead recovery menu 293 maintenance regular 189 media front panel information 274 install 28 42 95 108 loading sheet 68 unloading 66 media advance calibration calibration media advance 223 media feed manual 71 media loading offset 78 MEDIA menu 274 media pressure adjustment 76 ENWW Index 319 MEDIA REG menu 275 media tube flanges 60 media types default values 288 ordering 314 weights 314 widths 314 media types manage 219 menu ADJUST 295 cap cleaning 292 FEED 293 INK 273 ink system opt 291 MEDIA 274 MEDIA REG 275 PH MAIN 291 PRINTER 294 printhead height 292 293 printhead recovery 293 SETUP 297 wash printheads 292 wiper cleaning 292 menu using 270 N nesting manual 72 O offset media loading 78 operating conditions 248 ordering accessories 315 ink cartridges
118. e preset temperature for each heater Lower line current temperature for each heater Front panel display when the heater is turned off Upper line OFF for each heater Lower line current temperature for each heater The default temperature range is set between 15 C and 55 C 302 Chapter 15 Tell me about the heaters ENWW Tell me about the heaters Heater preset temperature by medium The heater preset temperature for each media type is listed below Preset the heater temperature according to the media you use Medium Media type Front Print Rear Print mode Glossy vinyl chloride Glossy 45 C 40 C 45 C 4 pass bidirectional Matte vinyl chloride Matte 45 C 40 C 45 C 4 pass bidirectional Banner Banner 45 C 40 C 45 C 4 pass bidirectional We recommend that the front heater the print heater and the rear heater be set to lower than 50 C 45 C and 50 C respectively When the print heater is set to higher than 45 C we recommend setting the printhead motion mode to HIGHLIGHT NOTE When the print heater temperature is set too high fixing of the ink on the media is improved but media wrinkle or mat print may be caused Adjust heater temperature according to the media type and environmental temperature When the print heater temperature is set to high the printer may print at low speed to ensure stable print quality Set the front rear heater temperature 5
119. e back of the media from the take up reel without relocating from take up side Which type of double sided printing you use depends largely on the type of print job required This can be summarized as follows You require a single copy of a single plot as quickly as possible with the least media wastage For this type of print job the best type of double sided printing to choose is Printing on the back of the media after rewinding because media waste is minimized and the plot printed on the back of the media does not need to be rotated This method requires approximately 100 cm 39 5 inches of media wastage at the start of the print job and no wastage at the end of the job You require multiple copies of a single plot For this type of print job the best type of double sided printing to choose is Printing on the back of the media from the feed side after relocating from take up side because due to length of media used the risks of image degradation caused by scratches to the top side during the rewind process is increased Media sorting is simplified because it is a single plot with multiple copies so only a single plot has to be rotated for printing on the back of the media This method requires approximately 130 cm 51 inches of media wastage at the start of the print job and 80 cm 31 5 inches of wastage at the end of the job You require a single copy of a multiple plots For this type of print job the best type of doubl
120. e care not to let the liner become wrinkled because this could cause media jams ENWW Double sided printing with a liner 157 How do I print with a liner 8 Grip the central area of the top edge of the liner 1 and pull it out until it almost reaches the floor CAUTION If the liner 1 ripples excessively on the platen rewind it completely and remove it from the printer then reinstall it A rippled liner causes wrinkles 158 Chapter 5 How do I print with a liner ENWW How do I print with a liner 9 Rotate the right hand flange 2 of the sub scroller counterclockwise to rewind the liner 1 until its top edge just protrudes from the rear cover Tip This rewinding motion removes small rippling 10 Pull the liner 1 out sufficiently so it can be attached to the take up reel with tape ENWW Double sided printing with a liner 159 How do I print with a liner 11 Lower the media load lever 1 12 Verify the take up direction stretch the liner 1 and secure it to the take up reel 3 with tapes 2 Attach the center first then the outer edges 160 Chapter 5 How do I print with a liner ENWW How do I print with a liner 13 Lift the media load lever 1 14 At the rear of the printer press the white rewind switch 1 to wind the liner onto the media tube approximately two turns 15 At the front of the printer use the black media advance switch 2 to feed the liner from the media tube and positio
121. e dropper 2 CAUTION Make sure that the wiper cleaning liquid does not drip on to other parts of the printer If the wiper cleaning liquid drips on to the belt or any nearby sensors this could cause serious damage to the printer ENWW Daily printhead maintenance 195 How do I maintain the printer 11 Make sure you also moisten both ends of the sponge 1 under the belt 2 on each side Capping unit cleaning This cleaning procedure will remove any dried ink and particles from the capping unit CAUTION Make sure that the cap cleaning liquid does not drip on to other parts of the printer If the wiper cleaning liquid drips on to the belt or any nearby sensors this could cause serious damage to the printer Always use the safety gloves provided with the HP 790 Cap Cleaning Kit when using the HP 790 Cap Cleaning liquid 1 Press the Online key 2 Press the Shift key to display the PH MAIN menu 3 Press the key to select the PH MAIN menu 4 Scroll to the CAP CLEANING option using the key and press OK to select 5 Press OK again to confirm your selection The carriage will automatically move to the wiping side of the printer so that the Capping Unit can easily be accessed The front panel displays CARRIAGE MOVING PLEASE WAIT 196 Chapter 6 How do I maintain the printer ENWW How do I maintain the printer CAUTION Once the carriage is out of the capping unit the cleaning procedure must be done as q
122. e has been installed a warning message will be displayed on the front panel You will need to make sure that a valid ink system purging cartridge has been installed correctly before you can continue 31 The extraction process starts and you need to recheck whether the waste ink bottle is present and is not full Press the OK key once the waste ink bottle has been checked 32 When prompted by the front panel open the left ink cartridge door and remove all three ink system purging cartridges 33 Install a used cleaning liquid cartridge in to each slot and close the left ink cartridge door NOTE If the printer detects that a cleaning liquid cartridge has been installed incorrectly or if any of the cleaning liquid cartridges contain less than 350 cc of liquid or if an invalid cleaning liquid cartridge has been installed a warning message will be displayed on the front panel You will need to make sure that a valid cleaning liquid cartridge has been installed correctly before you can continue 34 When prompted by the front panel open the right ink cartridge door and remove all three ink system purging cartridges 35 Install a used cleaning liquid cartridge in to each slot and close the right ink cartridge door NOTE If the printer detects that a cleaning liquid cartridge has been installed incorrectly or if any of the cleaning liquid cartridges contain less than 350 cc of liquid or if an invalid cleaning liquid cartridge has b
123. e holding the aligned side in place pull the other side to adjust its position 134 Chapter 4 How do I perform double sided printing ENWW How do I perform double sided printing 13 Lower the media load lever 1 14 Adjust the media edge guards 1 so that they are correctly positioned over the edge of the media 15 Close the rear cover To complete the procedure follow the front panel instructions 16 Confirm the position of the media edge guards and press the OK key 17 Select the media position a Select BACKm using the or keys b Press the OK key to confirm the selection 18 Select a media type ENWW Printing on the back of the media after rewinding 135 How do I perform double sided printing a Select the media type using the or keys b Press the OK key to confirm the selection 19 Select whether or not a liner is used a Select liner use requirement using the or keys If a liner is used b Press the OK key to confirm the selection 20 At the front of the printer use the black media advance switch to loosen the media enough to be able to install a tension bar 2 of approximately half the media width in the slack area of the media 1 The media setting operation starts automatically Verify the front panel shows this message and press the OK key NOTE The next operation will not start if the media is too tight 136 Chapter 4 How do I perform double sided printi
124. e sided printing to choose is Printing on the back of the media from the feed side after relocating from take up side because due to length of media used the risks of image degradation caused by scratches to the top side during the rewind process is increased The relative amount of media waste is also reduced to an acceptable level when compared to the much greater length of media used for the total print job This method requires approximately ENWW 129 How do I perform double sided printing 130 cm 51 inches of media wastage at the start of the print job and 80 cm 31 5 inches of wastage at the end of the job You are working in an area with limited access or the with media rolls that are very heavy meaning handling must be minimized For this type of print job the best type of double sided printing to choose is Printing on the back of the media from the take up reel without relocating from take up side because due to length of media used the risks of image degradation caused by scratches to the top side during the rewind process is increased The relative amount of media waste is also reduced to an acceptable level when compared to the much greater length of media used for the total print job This method requires approximately 30 cm 12 inches of media wastage at the start of the print job and 180 cm 71 inches of wastage at the end of the job 130 Chapter 4 How do I perform double sided printing ENWW How do I perform
125. e this option to adjust the position of all the printheads on the right side when using bidirectional printing Enter an adjustment value based on the bidirectional calibration print Refer to Calibrate the printer YY Ink color Display order K gt Lm gt Lc gt Y gt M gt C Parameters sign value 32 to 31 Bidirectional print position Left adjustment YY BIDIR F D L For the selected media type use this option to adjust the position of all the printheads on the left side when using bidirectional printing Enter an adjustment value based on the printhead adjustment pattern print Refer toCalibrate the printer 282 Chapter 14 Tell me about front panel menus ENWW Tell me about front panel menus YY Ink color Display order K gt Lm gt Lc gt Y gt M gt C Parameters sign value 32 to 31 Bidirectional print position Right adjustment YY BIDIR F D R For the selected media type use this option to adjust the position of all the printheads on the right side when using bidirectional printing Enter an adjustment value based on the bidirectional calibration print Refer toCalibrate the printer YY Ink color Display order K gt Lm gt Lc gt Y gt M gt C Parameters sign value 32 to 31 Printhead cleaning mode PH CLEANING Use this option to select an automatic printhead cleaning mode for the selected media type Parameters S
126. eaving the printer overnight then contact HP Support Printhead height PH HEIGHT ADJ Use this menu option to adjust the printhead height The cap is opened after performing this operation and the carriage height can be adjusted see Change the printhead height Parameters none 292 Chapter 14 Tell me about front panel menus ENWW Tell me about front panel menus Ink INK WASTE Use this menu option to control ink wastage Parameters NORMAL The standard ink wastage REDUCED Reduced ink wastage level The PH RECOVERY menu This menu is used to clean the printheads of the printer Refer to Normal printhead recovery Press the key to select the PH RECOVERY menu options key Parameters NORMAL ALL Performs normal cleaning of all the printheads STRONG ALL Performs strong cleaning of all the printheads STRONG K Lm Lc Performs strong cleaning of light cyan light magenta and the black printheads STRONG Y M C Performs strong cleaning of cyan magenta and the yellow printheads The FEED menu This option allows you to feed media through the printing path Press and hold down the key to feed the media through the printing path If a cut sheet is used it is discharged When you press the key a media feeding message appears on the front panel ENWW The PH RECOVERY menu 293 Tell me about front panel menus When the key is released media feeding s
127. ed on the front panel 2 Use the and keys to change the current feed correction value in 0 01 increments The value displayed on the second line of the display is applied immediately to the current print job After three second of no key activity the display is returned to the original display NOTE The correction value at the start of printing is shown on the first line this will not change until printing finishes If cleaning is executed in cleaning mode 2 during printing the correction value changed during cleaning is displayed after cleaning finishes 228 Chapter 7 How do I get the best image quality ENWW How do I get the best image quality Adjust heater and print mode settings If you see banding in all colors and you have already performed media advance calibration then you can try adjusting the heater temperature and print mode settings Banding in all colors may be caused by the following factors Small print dot size heat will cause a smaller dot size The higher you set the heater temperature the smaller the dot size is Ink absorption by the media if the media you are using is not capable of absorbing the ink as it is placed this can result in banding To improve ink placement and absorption try the following Set a lower print heater temperature Change the print mode to reduce the quantity of ink placed on the media Change the print mode from bidirectional printing to unidirec
128. edia tube b Slide the flange stopper 1 over the main scroller until you can align and fully engage it with the keyway in the flange spacer 3 c Fully tighten the knob 2 on the flange stopper 1 to lock it to the flange spacer 3 and to the main scroller 5 At the rear of the printer set the white media winding direction switch 1 to the OFF position 6 Carefully position the drive end of the main scroller into the drive slot for the take up 7 Carefully lower the opposite end of the main scroller into the scroller retainer 8 To complete the operation follow the instructions from step 3 of the Dual media rolls take up method 1 ENWW Use the take up reel dual media rolls 121 How do I use dual media rolls Dual media rolls take up method 3 This procedure describes how to take up two vinyl chloride PVC media rolls onto a single media tube 1 Put a suitable empty media tube and rubber spacers 1 on the main scroller Refer to Use media tube flanges 2 Install the four media tube flanges 1 on the rubber spacers at the both ends and in the center of the media tube 3 At the rear of the printer set the white media winding direction switch 1 to the OFF position 122 Chapter 3 How do I use dual media rolls ENWW How do I use dual media rolls 4 Use the front panel feed menu to feed the media 1 through the media feeder far enough for it to be taken up on the take up reel 5 Use ad
129. een installed a warning message will be displayed on the front panel You will need to make sure that a valid cleaning liquid cartridge has been installed correctly before you can continue 36 The extraction process starts and you need to recheck whether the waste ink bottle is present and is not full Press the OK key once the waste ink bottle has been checked Once the cleaning ink system process has been completed the front panel will return to the PH MAIN menu When you start to use your printer again you will first have to carry out the process described in Charge the ink system ENWW When returning to the printer after being switched off for an extended period less than two weeks 205 How do I maintain the printer Charge the ink system When the printer has been left for a long time and you need to have cleaned the ink system you will then need to charge the ink system with ink You will need ink cartridges with more than 350 cc of ink available If any of the ink cartridges contain less than 350 cc of ink or if an ink system purging cartridge has been installed a warning message is displayed on the front panel Install a correct ink cartridge that contains more than 350 cc of ink in the indicated slot in order to continue To charge the ink system 1 Press the ONLINE key 2 Press the SHIFT key to display the PH MAIN menu 3 Press the key to select the PH MAIN menu 4 Select the CHARGE INK SYS optio
130. entilated area The printer installation must meet local state and federal regulations on the emissions of volatile organic compounds in the workplace It is the responsibility of the user to comply with these regulations HP recommends that installations use an ink vapor extraction and exhaust system or an HP Air Purification System Before installing a system exhausting ink vapors to the outside atmosphere consult with your local air quality control authorities It is your responsibility to comply with all local state and federal air pollution control regulations and building codes Avoid contact between ink and skin eyes and clothing Immediately wash skin with soapy water Remove clothing soaked with ink from contact with skin Use an approved eye wash station if ink is splashed into eyes and consult a doctor if necessary If an approved eye wash station is unavailable flush eyes with cold water and consult a doctor if necessary Do not swallow ink If swallowed do not induce vomiting but seek immediate medical attention Keep ink cartridges cleaning kits and waste ink bottles out of the reach of children Be sure all operators are trained in the use of emergency equipment such as eye wash stations and fire extinguishers and know where they are located General cautions Handle media rolls with care They can be heavy and difficult to move in confined spaces In some cases tw
131. ern that will indicate optimal media advance values Two patterns are available the ROUGH pattern prints a media advance pattern in 0 25 steps between 99 0 and 101 0 the DETAIL pattern prints a media advance pattern in 0 06 steps starting from the current setting 0 12 Use the ROUGH pattern to obtain your initial values if greater accuracy is required use the DETAIL pattern The print mode selected will also affect media advance calibration patterns Press the Cancel key to interrupt printing Parameters ROUGH NORMAL standard and high speed print modes ROUGH H QUAL high quality print mode ROUGH H DENS high density print mode ROUGH H DENS3 high density print mode ROUGH H QUAL2 high quality print mode ROUGH H DENS2 high density print mode ENWW Media advance calibration 289 Tell me about front panel menus ROUGH DRAFT draft print mode DETAIL NORMAL standard and high speed print modes DETAIL H QUAL high quality print mode DETAIL H DENS high density print mode DETAIL H DENS3 high density print mode DETAIL H QUAL2 high quality print mode DETAIL H DENS2 high density print mode DETAIL DRAFT draft print mode Media advance adjustment print This option prints a pattern so that you can adjust how much media advance is applied Parameters Advance
132. et Online for the best performance HP Designjet Online is available in English German French Italian Spanish Portuguese Japanese Korean Simplified Chinese and Traditional Chinese 318 Chapter 18 Tell me about getting help ENWW Tell me about getting help Index A accessories ordering 315 ADJUST menu 295 adjustment patterns 216 adjustment patterns printhead position 225 B back feed adjustment 228 C calibrate printer 223 calibration media advance 289 cancel print jobs 77 cap cleaning menu 292 characters front panel 272 cleaning and maintenance consumables ordering 314 cleaning kits ordering 314 cleaning carriage 209 cleaning exterior 206 cleaning media feed 206 cleaning platen 207 cleaning rear cover 206 components of printer 2 connections 13 control panel media feed side 9 control panel take up side 9 Customer Care 317 D Designjet Online 318 double sided printing 129 dual media rolls 93 E ecological specifications 311 edge guards 57 error messages heater 307 F FEED menu 293 foot switches 10 front panel character list 272 components 6 controls 6 indicators 6 introduction 5 front panel menus 269 front panel messages 250 front panel heater 12 front view 3 H handling precautions 25 heater error messages 307 parameter setup 306 temperature settings 302 heater adjustment 229 heaters 5 301 HP Customer Care 317 HP Designjet Onlin
133. g and repeat from step 2 12 Chapter 1 Introduction ENWW Introduction 4 To exit the parameter setup mode scroll to the EXIT option and press the On Off key to select YES 5 Press the On Off key on the heater front panel to confirm Connect to a computer This section describes system configuration and cable connection procedures NOTE Before connecting or disconnecting the USB cable turn the printer OFF Choose the system configuration The following connections are possible 1 Printer 2 USB interface 3 Printer server RIP Connection procedure CAUTION Make sure the USB cable is correctly routed to avoid contact with the media NOTE Before you connect the USB cable you should ensure that the RIP is installed so that the printer can be detected by your operating system Refer to the instructions that came with your RIP for installation instructions ENWW Connect to a computer 13 Introduction Connect a USB cable as follows 1 Disconnect the USB cable 2 from the rear of your printer if it is already connected 2 Turn the printer off at the front panel 3 Power off the printer using the power switch at the rear 4 Connect a USB cable 2 to the USB connector 1 at the rear of the printer 5 Use the cable clamps 4 provided to secure the USB cable 2 to either side according to the location of the computer relative to the printer 6 Connect a USB cable to the USB connect
134. g liquid from contact with skin Use an approved eye wash station if cap cleaning liquid is splashed into eyes and consult a doctor if necessary If an approved eye wash station is unavailable flush eyes with cold water and consult a doctor if necessary Do not swallow cap cleaning liquid If swallowed do not induce vomiting but seek immediate medical attention HP 790 Wiper Cleaning Liquid Kit The HP 790 Wiper Cleaning Kit is used to clean and maintain the wiper blades The HP 790 Wiper Cleaning Kit consists of one 100 ml bottle of wiper cleaning liquid 30 cleaning swabs four droppers and four gloves two pairs WARNING Avoid contact between wiper cleaning liquid and skin eyes and clothing Immediately wash skin with soapy water Remove clothing soaked with wiper cleaning liquid from contact with skin Use an approved eye wash station if wiper cleaning liquid is splashed into eyes and consult a doctor if necessary If an approved eye wash station is unavailable flush eyes with cold water and consult a doctor if necessary Do not swallow wiper cleaning liquid If swallowed do not induce vomiting but seek immediate medical attention HP 790 Ink System Storage Kit The HP 790 Ink System Storage Kit is used to protect the ink tubes and printheads when the printer is switched off for between two and four weeks and to prime the ink system when the printer is turned on again The HP 790 Ink System Storage Kit contains si
135. he bottom of the edge guard 3 with the two attachment screws 1 but do not fully tighten the screws at this stage ENWW Install dual media rolls on separate scrollers 95 How do I use dual media rolls b Insert the top slider 2 into the rear edge guard mounting rail of the platen 1 c Insert the slider attached to the edge guard 1 into the front edge guard mounting rail 2 of the platen 96 Chapter 3 How do I use dual media rolls ENWW How do I use dual media rolls d Align the slider 2 and the edge guard 1 on the platen and secure them with the two attachment screws 3 e Repeat the previous steps to mount the other edge guard 1 required for dual roll printing ENWW Install dual media rolls on separate scrollers 97 How do I use dual media rolls 2 Install the media roll on the main scroller 1 and mount it in the printer Refer to Install a media roll in the printer using the main scroller and follow the procedure up to and including the step before you lower the media load lever 3 Remove the removable flange 2 from the sub scroller 1 4 Install the dual roll printing flange 2 on the sub scroller 1 98 Chapter 3 How do I use dual media rolls ENWW How do I use dual media rolls 5 Install the media roll 2 on the sub scroller 1 and replace and lock the removable flange 3 NOTE Take care to position the media roll on the sub scroller so it does not overlap the med
136. he inside of the media rolls cannot be used for dual media roll printing When using the dual roll printing option for media on separate scrollers there is no automatic monitoring of the media end for the media on the sub scroller If the media roll on the sub scroller finishes while media remains on the main scroller printing will continue even though there is no media remaining Consequently it is recommended to always make sure there is at least the same amount or more media on the sub scroller than the main scroller Start winding two media rolls simultaneously to ensure the wound diameter is identical CAUTION The printer does not automatically mask the gap between media rolls If you do not take this into account when you send a print job any data in the unmasked area will be printed on the platen This is also the case for test prints CAUTION Do not touch heater surfaces in the paper path This may cause burns Handle media rolls with care They can be heavy and difficult to move in confined spaces In some cases two people should move and install media rolls Dropping a media roll could cause personal injury or damage to the printer The printer s front panel messages will guide you through the process of loading media To install a media roll 1 If you are installing dual rolls in the printer for the first time you will need to first install an additional pair of media edge guards a Attach the slider 2 to t
137. he media 2 b Carefully slide the media tube 2 onto the main scroller 1 ENWW Install a media roll in the printer using the main scroller 29 How do I perform basic media operations c Use the media positioning tool 2 to set the correct distance between the media 3 edge and the main scroller flange 1 d Turn the hand wheel 1 of the main scroller clockwise until it reaches the stop to lock the media roll to the main scroller 30 Chapter 2 How do I perform basic media operations ENWW How do I perform basic media operations e Slide the toothed flange spacer 1 over the main scroller 2 until it is fully engaged with the media tube f Slide the flange stopper 2 over the main scroller until you can align and fully engage it with the keyway in the flange spacer 1 g Fully tighten the locking knob 3 on the flange stopper 2 to lock it to the flange spacer 1 and the main scroller 4 Install the main scroller in the printer If you are working alone you will need a transport cart 2 to install the main scroller 1 ENWW Install a media roll in the printer using the main scroller 31 How do I perform basic media operations If there are two people available to load the main scroller 1 by hand one person will need to use the scroller handling grip 2 to support the main scroller 1 a Carefully position the drive end 1 of the main scroller into the drive slot 2 32 Chap
138. he media you first print on the top side A you then cut the media and insert into the feeder again through a space at the bottom of the printer B The drying time of a printed side varies depending on the image so you must verify that the printed side is completely dry before printing on the other side In general it is best to dry the printed side for more than three hours For images with a dark intensity at least 24 hours is required NOTE A margin of approximately 2 5 m is required at the top edge of the media to print on the back from the take up reel NOTE When you print on the top side A the take up is with the printed side on the outside outer take up ENWW Printing on the back of the media from the take up reel without relocating from take up side 145 How do I perform double sided printing 1 Install the media on the main scroller in the printer Refer to Install a media roll in the printer using the main scroller 2 Select the media feed position a Select FRONT using the or keys b Press the OK key to confirm the selection CAUTION To print on thick tarpaulin 0 5 mm or thicker raise the printhead height first Refer to Change the printhead height NOTE If tarpaulin media designed for single side printing different surface finishes is used print on the rougher side first When the media feed position is set to FRONT two additional lines are printed at the end of the print job to
139. he printer off for more than four weeks Leaving your printer off for more than four weeks can cause permanent damage that cannot be repaired In all other cases make sure you observe the appropriate maintenance guidelines ENWW Regular maintenance guide 189 How do I maintain the printer CAUTION The printer has an internal clock which allows it to wash the printheads automatically flushing some ink through the printhead which keeps the printheads in good condition This is done after the first 20 hours without printing and every three days If the printer is switched off for a long period this process does not happen If the ink does not flow through the printheads from time to time the ink will dry inside the nozzles reaching a point where it is impossible to recover them and the printhead will fail If the printer must be switched off for a long period of time the customer must use either the optional HP 790 Ink System Cleaning Kit or HP 790 Ink System Storage Kit to recover or protect the printheads Automatic maintenance and cleaning will ONLY be performed when the printer is switched on and powered up If you switch it off on the front panel or with the power switch on the rear of the printer this maintenance will NOT be performed Category Inspection Maintenance 1 Daily inspection and maintenance Wiper blade and sponge cleaning Capping unit cleaning IQ print 2 Monthly inspection and maintenance Normal printhead recove
140. he problem is an error message Media crash ENWW A printhead crash 235 The problem is troubleshooting topics 2 Lift the media load lever 1 3 Open the rear cover 2 to access the jammed paper under the carriage 1 4 The front panel shows the following message 5 Remove the media check there are no obstacles in the carriage path and the media path and close the rear cover NOTE Take care not to damage the printheads when removing any media between the head carriage and the printing platen 236 Chapter 8 The problem is troubleshooting topics ENWW The problem is troubleshooting topics 6 The carriage will move to its home position 7 Load media again Refer to Install a media roll in the printer using the main scroller ENWW A printhead crash 237 The problem is troubleshooting topics Ink cartridge is not installed 1 The front panel displays the following message XX Ink name K Black Lm Light magenta Lc Light cyan XX Ink name C Cyan M Magenta Y Yellow 2 Replace the ink cartridge Refer to Replace an ink cartridge Ink cartridge is not detected 1 The front panel displays the following message XX Ink name K Black Lm Light magenta Lc Light cyan XX Ink name C Cyan M Magenta Y Yellow 2 Replace the ink cartridge Refer to Replace an ink cartridge Ink cartridge is near expiry date 1 The front panel displays
141. he right ink cartridge door NOTE If the printer detects that a cleaning liquid cartridge has been installed incorrectly or if any of the cleaning liquid cartridges contain less than 500 cc of liquid or if an invalid cleaning liquid cartridge has been installed a warning message will be displayed on the front panel You will need to make sure that a valid cleaning liquid cartridge has been installed correctly before you can continue 16 The charge process starts and you need to recheck whether the waste ink bottle is present and is not full Press the OK key once the waste ink bottle has been checked 17 When prompted by the front panel open the left ink cartridge door and remove all three cleaning liquid cartridges 18 Install an ink system purging cartridge in to each slot and close the left ink cartridge door ENWW When returning to the printer after being switched off for an extended period less than two weeks 203 How do I maintain the printer NOTE If the printer detects that an ink system purging cartridge has been installed incorrectly or if an invalid cartridge has been installed a warning message will be displayed on the front panel You will need to make sure that a valid ink system purging cartridge has been installed correctly before you can continue 19 Open the right ink cartridge door and remove all three cleaning liquid cartridges 20 Install an ink system purging cartridge in to each slot and close
142. he tension bar guide at the front of the printer feed side NOTE Refer to Tension bars for full details concerning the adjustment of the tension bar fixing bar length a Adjust the tension bar 1 length to match the width of the media b Fit flanges to each end of the tension bar c Verify that the tension bar guide 2 is located at the correct position for the actual width of the tension bar and adjust as necessary ENWW Install a media roll in the printer using the main scroller 39 How do I perform basic media operations d Mount the tension bar 1 in the tension bar guides 2 CAUTION Make sure you install the tension bar with the ESD contact ring at the right hand end of the tension bar viewed from the front of the printer 40 Chapter 2 How do I perform basic media operations ENWW How do I perform basic media operations 19 Verify the front panel shows this message and press the OK key NOTE The next operation will not start if the media is too tight The media setting operation starts automatically and shows this message on the front panel If the operation completes correctly the printer returns to the online or offline state If it does not complete correctly the front panel will show an error message If this occurs retry the operation from the step in this procedure where you raised the media load lever NOTE The temperature at each end of the platen is slightly lower than the tempe
143. hesive tape to attach the edge of each roll media to the media tube 1 on the take up reel Outer take up Inner take up 6 Adjust the positions of the media tube flanges to match the media width ENWW Use the take up reel dual media rolls 123 How do I use dual media rolls 7 Tighten the three locking screws 1 on each media tube flange to lock the flanges in position Use the indications on the labels to equally tighten the locking screws 8 At the rear of the printer set the white media winding direction switch 1 to the correct position for the direction the media is to be taken up inner take up A or outer take up B 9 Install tension bars 1 in the slack area of each media Use tension bars that are approximately half the width of the media positioned in the center widthwise of the slack area of the media 124 Chapter 3 How do I use dual media rolls ENWW How do I use dual media rolls Dual media rolls take up method 4 This procedure describes how to take up two vinyl chloride PVC media rolls onto separate media tubes 1 Install two suitable empty media tubes on the main scroller as described in Dual media rolls take up method 1 2 Install rubber spacers 1 on the flange spacers as necessary Refer to Use media tube flanges 3 Temporarily install the four media tube flanges 1 on the rubber spacers at the both ends of each media tube You will adjust the position of these later acc
144. how to feed media manually through the printing path for example to use cut sheets without causing skew 1 Press the Online key ENWW Perform a manual media feed 71 How do I perform basic media operations 2 Press the Shift key to display the FEED menu 3 Hold down the key While the key is pressed roll media advances If cut sheet is loaded it is discharged 4 When the key is released media feeding stops and the menu group is displayed Use manual nesting When printing a small sized image 2 such as A4 on a 64 inch width roll a large area of media 1 is left blank You can rewind the roll and nest an image in the blank area using the Origin Point Setting feature NOTE The manual nesting feature can be used only with roll media 72 Chapter 2 How do I perform basic media operations ENWW How do I perform basic media operations To use manual nesting 1 Lift the media load lever 2 Rewind the media 1 A Blank area NOTE Rewind the media only when the image is dry to avoid smearing 3 The front panel instructs you to load media Load the media ENWW Use manual nesting 73 How do I perform basic media operations 4 Lower the media load lever 5 Select NEST in the SELECT MEDIA menu and press the OK key NOTE In the next steps use the MEDIA WIDTH setting if you cut the media to remove the image that was previously printed Use the NEST ORIGIN setting if you have not cut
145. ia The media pressure lever allows you to change the pressure on the media exerted by the media transmission roller This can be used to solve skew with certain types of media To increase reduce pressure on media NOTE The low pressure position should be used for textile type media Pull the lever to the front and lift or lower to change the pressure on the media Down for normal pressure and up for low pressure 76 Chapter 2 How do I perform basic media operations ENWW How do I perform basic media operations Pause or cancel print jobs You can pause and cancel printing from the rear of the printer This may be useful if there are problems with media output from the rear of the printer Tip We recommend that you always pause or cancel printing through your software RIP 1 Print Pause Restart 1 and Cancel 2 buttons 2 While printing press the Pause Restart 1 button to interrupt printing and the Restart button to continue printing after an interruption 3 To restart printing press the Print Pause Restart 1 4 Press the Cancel button 2 to cancel printing ENWW Pause or cancel print jobs 77 How do I perform basic media operations Offset media loading using the main scroller The temperature at each end of the platen is slightly lower than the temperature at the central area On rare occasions this temperature difference could cause color density irregularities at the edges when the media is slow
146. ia roll on the main scroller NOTE It is not possible to print on the inside of the media when using dual roll printing 6 Unscrew the attachment knob 2 and remove the tension arm 1 from the sub scroller center holder 3 ENWW Install dual media rolls on separate scrollers 99 How do I use dual media rolls 7 Loosen the locking knob 2 and slide the sub scroller center holder 1 outside the area of the sub scroller media path 8 Install the sub scroller 1 in the printer 100 Chapter 3 How do I use dual media rolls ENWW How do I use dual media rolls 9 Move the sub scroller center holder 2 to within 10 mm of the sub scroller flange 1 and fully tighten the locking knob 3 CAUTION Make sure that the sub scroller center holder is not touching the sub scroller flange This could cause friction which would increase the tension on the media and degrade print quality 10 Open the rear cover 1 ENWW Install dual media rolls on separate scrollers 101 How do I use dual media rolls 11 Lift the media load lever 1 12 Insert the top edge of the media on the main and sub scrollers into the relevant media feeders and feed the media 1 through the printer until it almost touches the floor 102 Chapter 3 How do I use dual media rolls ENWW How do I use dual media rolls 13 Loosen the sub scroller flanges 1 and adjust the media roll position on the sub scroller so that there is more th
147. ia type NOTE This value will only be applied by the printer front panel setting if the PRINT MODE PREF option is set to FRONT PANEL Parameters NORMAL 4 pass H QUALITY 8 pass H DENSITY 8 pass 3 TIMES 12 pass H QUALITY2 16 pass H DENSITY2 16 pass DRAFT 2 pass FAST 4 pass F H QUALITY 8 pass F H DENSITY 8 pass F 3 TIMES 12 pass F H QUAL2 16 pass F H DENS2 16 pass FINE DRAFT 4 pass Print direction setting PRINT DIRECTION For the selected media type use this option to set bidirectional printing so that the print carriage places ink on the media at every pass or unidirectional printing so that the print carriage places ink on the media once every two passes ENWW The MEDIA REG menu 277 Tell me about front panel menus Parameters BIDIR Bidirectional printing gives higher printing speeds with slightly lower image quality and is more suitable for line and text images UNIDIR Unidirectional printing gives lower printing speeds but higher image quality Use media edge guard USE EDGE GUARD Use this option to activate or deactivate the media edge guards for the selected media type The right and left print margins are 10 mm when the media edge guards are used and 5 mm when they are not used Refer to Use the media edge guards Parameters YES the edge guard is used
148. ide of the printer This control panel provides the necessary switches to control the manual advance or rewind of media through the media path from the feed side to take up side of the printer It also provides the method of selecting which side of the main scroller for take up to wind the media inside or outside Scroller drive controls 1 The white media rewind push switch 1 which is used to rewind media from the main scroller take up reel through the print path from the feed side to take up side of the printer in the direction set with the winding direction switch 3 The same operation can also be controlled using the black button on the foot switch connected to the feed side of the printer 2 The black media advance push switch 2 which is used to feed media to the main scroller take up reel through the print path from the feed side to take up side of the printer The same operation can also be controlled using the black button on the foot switch connected at the feed side of the printer 3 Three position media winding direction switch 3 which is used to disable the drive and to select which side of the scroller to wind the media on inside or outside Foot switches The printer is equipped with two remote foot switches one to control main scroller drive functions on the feed side and the other to control the main scroller drive functions on the take up side Both foot switches are identical and contain a black pu
149. ifficult to move in confined spaces In some cases two people should move and install media rolls Dropping a media roll could cause personal injury or damage to the printer This procedure shows you how to install two media rolls on the main scroller for printing on the outside of the roll 108 Chapter 3 How do I use dual media rolls ENWW How do I use dual media rolls CAUTION To use this process the media rolls must be of the same width and diameter If the diameter is different please use the sub scroller and main scroller process 1 Install the two media rolls on the main scroller a Follow steps 1 to 3 of Install a media roll in the printer using the main scroller to install the first media roll 1 and flange spacer 3 on the main scroller 2 Do not mount the flange stopper not shown at this stage b Slide the flange joint 3 and the second flange spacer onto the main scroller shaft and carefully align the keys 2 of the flange joint 3 with one of the keyways 1 of the flange spacers ENWW Install dual media rolls on the main scroller 109 How do I use dual media rolls c Slide the second media roll 1 onto the main scroller until it is fully engaged with the flange spacer d Slide the flange spacer 1 onto the main scroller 2 until it is full engaged with the media roll NOTE Position the two media rolls so that the top edges of the media of each is aligned 110 Chapter 3 How do I use du
150. inter ENWW How do I maintain the printer WARNING Never leave the printer off for more than four weeks Leaving your printer off for more than four weeks can cause permanent damage that cannot be repaired In all other cases make sure you observe the appropriate maintenance guidelines Have available an empty waste ink bottle and the HP 790 Ink System Storage Kit part number CB297A This kit includes Six ink system purging cartridges Six ink system storage liquid cartridges Ink system storage This procedure allows you to empty the ink system of ink and fills it with storage liquid that will preserve the ink system if you do not intend to use the printer for a period of time two to four weeks CAUTION Do not open or close the rear covers or change the position of levers while the ink system storage process is being performed or the operation may have to be restarted from the beginning This will result in waste of the storage liquid If the ink system storage process has to be restarted new storage liquid cartridges will be needed i e a new HP 790 Ink System Storage Kit 1 Press the ONLINE key 2 Press the SHIFT key to display the PH MAIN menu 3 Press the key to select the PH MAIN menu and press OK 4 Press the or keys to select the STORE INK SYS option and press OK 5 When the front panel displays the waste ink bottle warning message check whether the waste ink bottle is present and make su
151. inter is paused Print stop and resume Online The Online LED flashes Press the OK key in the print pause mode to start the head cleaning Print cancel end The Online LED flashes ENWW Front panel messages and printer state 251 Tell me about basic knowledge topics Cancel Online state print information mode display Media total count and ink amount are displayed Shift Shift Three second intervals or Shift Three second intervals or Shift Then the printer returns to online idle mode Offline menu mode display Menus can be operated in offline mode Shift 252 Chapter 10 Tell me about basic knowledge topics ENWW Tell me about basic knowledge topics Shift The arrow keys give access to menus When the OK key is pressed in the menu mode the PH RECOVERY menu appears Shutdown state display The printer is shutting down ENWW Front panel messages and printer state 253 Tell me about basic knowledge topics 254 Chapter 10 Tell me about basic knowledge topics ENWW Tell me about basic knowledge topics 11 Tell me about media Storing media Disposing of media Using media Handling prints Other precautions Choosing the correct media type for your needs is an essential step in ensuring good print quality For best printing results use only recommended media whose reliability and performance have been developed and
152. ions relating to the disposal of ink cartridges containing residual amounts of organic solvents Please see Tell me about waste management for more details 260 Chapter 12 Tell me about the ink system ENWW Tell me about the ink system NOTE HP ink cartridges must be installed before the Install By printed on the cartridge Use of the ink cartridge three months beyond the Install By date may cause deterioration in print quality or a printer malfunction Store ink cartridges in a dry cool and dark place Always use the recommended consumables media ink etc Failure to follow this instruction may cause poor print quality or a breakdown HP 790 Waste Ink Bottle The HP 790 Waste Ink Bottle is used for collecting waste ink that is discharged from the printer during cleaning processes Only use our recommended HP 790 Waste Ink Bottle WARNING Waste ink is combustible Keep an HP waste ink bottle containing waste ink away from open flames sparks or other sources of ignition WARNING Avoid contact between ink and skin eyes and clothing Immediately wash skin with soapy water Remove clothing soaked with ink from contact with skin Use an approved eye wash station if ink is splashed into eyes and consult a doctor if necessary If an approved eye wash station is unavailable flush eyes with cold water and consult a doctor if necessary Do not swallow ink If swallowed do not induce vomiting but seek immedia
153. it terminates unsuccessfully an error message will be shown If this occurs retry the operation from the step in this procedure where you raised the media load lever 30 Set the VACUUM to HIGH with the front panel according to the type of media you are using NOTE It is recommended to perform a normal printhead recovery before starting to print on the back of the media Refer to Normal printhead recovery ENWW Double sided printing with a liner 165 How do I print with a liner 31 Now you are ready to print on the back of the media 166 Chapter 5 How do I print with a liner ENWW How do I print with a liner Print on mesh tarpaulin without dedicated liner This section explains how to print on mesh media that does not have a dedicated liner attached to it If mesh media with a dedicated liner is used these instructions are not necessary CAUTION If a dedicated liner is provided with the mesh tarpaulin this must be used Printing on mesh media without a liner allows the ink to pass through the media consequently soiling the back of the media and the platen CAUTION To avoid potential damage to the printheads make sure that the carriage height is set to the highest position before printing on mesh tarpaulin Refer to Change the printhead height CAUTION Do not use mesh media that is thin and very supple because this will rub on the printheads CAUTION If the media width is narrower than the liner width
154. ith a much lower density than the NORMAL mode Consequently depending on the type of media used uneven printing may be noticeable A solid image of 100 density is printed at 50 density of the NORMAL mode This mode is very useful for checking layout 8 FAST Reduced PC processing time 4 pass This mode has an equivalent density and the same print speed as the NORMAL mode 9 F H QUALITY Reduced PC processing time 8 pass This mode is used for media that has poor drying performance or shows noticeable uneven printing in FAST mode but at half the speed of the FAST mode ENWW Print Modes 21 Introduction 10 F H DENSITY Reduced PC processing time High density printing 8 pass This mode provides equivalent density and print speed to the H DENSITY mode 11 F 3 TIMES Reduced PC processing time High density printing 12 pass This mode provides equivalent density and print speed to the 3 TIMES mode 12 F H QUAL2 Reduced PC processing time 16 pass This mode is used for media that has poor drying performance or shows noticeable uneven printing in F H QUALITY mode The print speed is half the speed of the F H QUALITY mode 13 F H DENS2 Reduced PC processing time High density printing 16 pass This mode provides equivalent density to the H DENSITY mode but at half the speed 14 FINE DRAFT Productivity Image quality oriented 4 pass This
155. ity print to check the overall image quality of images Perform the Image Quality print every day before using your printer If the image quality is satisfactory no calibrations are required If the image quality is not satisfactory then you may need to adjust the media type settings Also use the Image Quality print to check that there are no printhead nozzles out NOTE Use the IQ print to check that there are no printhead nozzles out after cap cleaning To print the IQ print 1 Press the Online key and press the Shift key twice 2 Select the ADJUST menu using the key 3 In the ADJUST submenu scroll to TEST PRINTS and press the OK key 216 Chapter 7 How do I get the best image quality ENWW How do I get the best image quality 4 In the TEST PRINTS menu scroll to the IQ PRINToption and press the OK key 5 Press the OK key to start printing ENWW Print the Image Quality print 217 How do I get the best image quality Interpret the image quality print Below are examples of the print results you may see in the Image Quality Print and the recommended action If the IQ print quality is satisfactory you can print on the media without changing printer or heater settings If you see banding in one color in the black color in the image above then there are printhead nozzles out and you will need to perform printhead recovery Refer to Normal printhead recovery After performing printhead recovery print the
156. ity to manage and dispose of waste legally You will be legally responsible for failing to dispose of waste according to local state and federal legislation When you have established an authorized waste management company they will need to know the type of chemical that requires disposal and you will need to determine the type of agreement that best meets your requirements They will need to know the common name or chemical CAS number of the main solvent found in the supplies This information can be obtained on the Material Safety Data Sheets MSDS available for all supplies at http www hp com hpinfo globalcitizenship environment productdata index html ENWW 265 Tell me about waste management There are normally two types of waste disposal services The most suitable service will depend on your waste volume production Bottle by bottle and pick up on call this may be the best option for low volume production to avoid the overheads related to arranging and ensuring secure temporary storage You can order these bottles as needed from your local HP re seller Storage in a suitable container for solvents and regular pick up this may be the best option for high volume waste production Observe all local state and federal regulations related to the handling use storage and disposal of organic solvents General recommendations The HP 790 Waste Ink Bottle is specifically designed to resist chemical interaction with
157. k cartridges during printing 273 The ink cover is open 273 The ink cartridge is empty 274 The MEDIA menu 274 The MEDIA REG menu 275 Selecting a media type number SELECT MEDIA 276 Setting a media type name RENAME MEDIA 276 Media advance value MEDIA ADV VALUE 276 Manufacturing default media advance value MFNG VAL 276 Dry time value DRY TIME VALUE 277 Print mode setting PRINT MODE 277 Print direction setting PRINT DIRECTION 277 Use media edge guard USE EDGE GUARD 278 Media advance mode MEDIA ADV MODE 278
158. l will show an error message If this occurs retry the operation from the step in this procedure where you raised the media load lever 15 Only take up methods 1 or 3 can be used when using this dual roll printing process Refer to Use the take up reel dual media rolls ENWW Install dual media rolls on the main scroller 115 How do I use dual media rolls Use the take up reel dual media rolls There are four different methods of using a take up reel for dual roll media Method 1 Taking up the media onto a single take up reel when using tarpaulin media Method 2 Taking up the media onto two separate take up reels when using tarpaulin media Method 3 Taking up the media onto a single take up reel when using vinyl chloride PVC media Method 4 Taking up the media onto two separate take up reels when using vinyl chloride PVC media Dual media rolls take up method 1 This procedure describes how to take up two tarpaulin media rolls onto a single media tube 1 Put the media rolls on the main scroller and install the scroller in the printer Refer to Install dual media rolls on the main scroller 2 Put a suitable empty media tube on the take up reel 3 Use the front panel feed menu to feed the media 1 through the media feeder far enough for it to be taken up on the take up reel 116 Chapter 3 How do I use dual media rolls ENWW How do I use dual media rolls 4 Use adhesive tape
159. less than two weeks CAUTION Do not open or close the rear covers or change the position of levers while the Service Clean process is being performed or the operation may have to be restarted from the beginning This will result in waste of the cleaning liquid If the Service Clean process has to be restarted new cleaning liquid cartridges will be needed i e a new Ink HP 790 Ink System Cleaning Kit 1 Press the Online key 2 Press the Shift key to display the PH MAIN menu 3 Press the key to select the PH MAIN menu and press OK 4 Press the or keys to select the CLEAN INK SYS option and press OK 5 When the front panel displays the waste ink bottle warning message check whether the waste ink bottle is present and make sure it is empty 6 Press the OK key once the waste ink bottle has been checked 7 Open the left ink cartridge door and remove all three ink cartridges 8 Install an ink system purging cartridge in to each slot and close the left ink cartridge door 202 Chapter 6 How do I maintain the printer ENWW How do I maintain the printer NOTE If the printer detects that an ink system purging cartridge has been installed incorrectly or if an invalid cartridge has been installed a warning message will be displayed on the front panel You will need to make sure that a valid ink system purging cartridge has been installed correctly before you can continue 9 Open the right ink cartridge door and rem
160. libration assumes that you have an image quality problem and that you have already followed the appropriate troubleshooting procedure for that problem If you have no particular problem there is no need to perform the calibration NOTE This procedure describes media advance calibration for all media loaded in the printer If you need to calibrate media advance for a specific media only then define advance using the MEDIA REG option 1 Load media widths larger than A1 size and longer than 1 m NOTE If you intend to use TENSION winding on the take up reel set media advance in tension winding mode Longer print length is required in the tension winding mode 2 Press the Online key 3 Select M_ADV using the key Select MEDIA ADV PRINT and press OK Select the print mode you usually use for the media you are calibrating Selectable print modes are NORMAL H QUALITY H QUALITY2 H DENSITY H DENSITY2 and DRAFT Select the NORMAL media feed adjustment pattern if adjusting the high speed mode ENWW Calibrate the printer 223 How do I get the best image quality 4 Press the or keys to select the ROUGH print mode and press the OK key 5 Press the OK key to print the pattern In this example the color is black Nine patterns are printed in 0 25 steps in a range of 99 00 to 101 00 A Dark lines are visible the value is too low B No lines are visible the value is correct
161. locking knob 2 b Move the tension bar guide 1 so that it is aligned with its position label 3 84 Chapter 2 How do I perform basic media operations ENWW How do I perform basic media operations c Fully tighten the tension bar guide locking knob 2 to lock the tension bar guide 1 12 Open the rear cover 1 13 Move the media edge guards 1 to each end of the platen so they will not be hidden under the media ENWW Offset media loading using the main scroller 85 How do I perform basic media operations 14 Lift the media load lever 1 15 Set the feed direction switch 1 to select the way the media is going to be printed either on the inside or the outside of the media 16 At the front of the printer use the black media advance switch 2 or the black media advance switch on the foot switch to feed enough media to insert it into the media feeder 17 Load the media into the media feeder 86 Chapter 2 How do I perform basic media operations ENWW How do I perform basic media operations CAUTION Inserting the media obliquely or inserting media with wrinkles causes a media jam or skewed feed a Insert the top edge of the media 1 into media feeder 2 while stretching it outwards to prevent any wrinkling b If the media curls up 1 or down 2 making it hard to insert into the media feeder place a backing sheet 3 on or under the curled media to make loading easier c At
162. ly use a 200 240 V AC power supply voltage Check the printer electrical outlet for proper polarity and grounding before connecting printer Failure to do so may result in fire and electric shock hazards Be sure the printer is well grounded Failure to ground the printer may result in electrical shock fire and susceptibility to electromagnetic interference Avoid overloading the printer s electrical outlet with multiple devices Use only the electrical cord supplied by HP with the printer Printer Wipe the printer clean with a soft cloth A cloth moistened with a neutral detergent may be used Do not allow liquid to enter the printer This may create risk of fire and electrical shock and cause a malfunction Do not clean the printer with benzene or paint thinner This may damage the paint Never touch the printhead nozzles They can be easily damaged or clogged Regular inspection and maintenance Clean the capping unit and wiper blade every day Check the moisture of the wiper sponge every day Store the ink system when leaving the printer for a long time two weeks or more with the power off Clean and charge the ink system before printing when leaving the printer for a long time Consumables Ink inside the ink cartridge is combustible Do not expose or store near open flames sparks or other sources of ignition HP ink cartridges must be installed before the
163. m using commercially available 3 mm mini cotton swabs 1 and then wipe off loosened ink deposits with a mini cotton swab slightly dampened with cleaning fluid Carriage cleaning You should plan to clean your printer s carriage shield and brush on a regular basis every few months or when needed When ink stained dust adheres to either it could then be transferred to the surface of the print job causing image quality problems To clean the platen 1 Unload all media from the printer 2 Open the rear cover 3 Using a soft cloth remove ink deposits from the carriage shield 2 and brush 1 ENWW Carriage cleaning 209 How do I maintain the printer Replace the waste ink bottle WARNING The HP waste ink bottle has been specifically designed to contain waste ink from the printer It is designed to work with the printer s waste ink quantity estimation system to alert the user when the bottle is full It provides safe handling and disposal of waste ink when sealed with its attached cap Use only an HP waste ink bottle The bottle must be installed according to instructions or waste ink may overflow An HP waste ink bottle must always be installed before turning the printer on Automatic and manual service cycles produce waste ink that must be contained in an HP waste ink bottle WARNING Use disposable latex or Nitrile R safety gloves to handle the HP waste ink bottle Always use both hands to remove and carry an HP wa
164. ment using the or keys If a liner is used Refer to Double sided printing with a liner b Press the OK key to confirm the selection 22 At the front of the printer use the black media advance switch to loosen the media enough to be able to install a tension bar 2 of approximately half the media width in the slack area of the media 1 23 The media setting operation starts automatically Verify the front panel shows this message and press the OK key NOTE The next operation will not start if the media is too tight 144 Chapter 4 How do I perform double sided printing ENWW How do I perform double sided printing If the operation finishes successfully the printer returns to the online or offline state If it terminates unsuccessfully an error message will be shown If this occurs retry the operation from the step in this procedure where you raised the media load lever 24 Set the VACUUM and UNSTICK MODE values with the front panel according to the type of media you are using Refer to Unstick mode UNSTICK MODE NOTE It is recommended to perform a normal printhead recovery before starting to print on the back of the media Refer to Normal printhead recovery 25 Print on the back of the media NOTE The output image from the RIP must be rotated 180 when using this method Printing on the back of the media from the take up reel without relocating from take up side To print on the back of t
165. n and press OK 5 When the front panel displays the waste ink bottle warning message check whether the waste ink bottle is present and is not full Check the waste ink bottle and press the OK key 6 The charge process starts Check whether the waste ink bottle is present and is not full Check the waste ink bottle and press the OK key When the ink charge process is complete the front panel displays the Ink Charge option Clean the exterior of the printer CAUTION Wipe the printer clean with a soft cloth A cloth moistened with a neutral detergent may be used Do not allow liquid to enter the printer This may create risk of fire and electrical shock and cause a malfunction Do not clean the printer with benzene or paint thinner This may damage the paint Clean the outside of the printer and all other parts of the printer that you regularly touch as part of normal operation e g ink cartridge doors as required with a damp sponge or a soft cloth and a mild household cleaner such as nonabrasive liquid soap Clean the rear cover and media feed NOTE Do not attempt to remove dust from media by blowing it off This may affect print quality 206 Chapter 6 How do I maintain the printer ENWW How do I maintain the printer CAUTION Wipe the printer clean with a soft cloth A cloth moistened with a neutral detergent may be used Do not allow liquid to enter the printer This may create risk of fire and electrical shock and cause a m
166. n scroller to a position equivalent to the middle half the width of the media tube you are going to load There are three positions available to suit different widths of media NOTE The media roll spacer stops the weight of the media from causing the roll to sag at the center a Remove the two locking screws 1 of the media roll spacer b Slide the spacer 3 to the required position on the main scroller 2 There are three positions available each of which corresponds to the middle position of different width media rolls c Replace and tighten the two locking screws 1 2 Install a suitable empty media tube on the main scroller ENWW Use the take up reel 49 How do I perform basic media operations NOTE Position the tension bar guide so it does not cause any mechanical interference 3 Use the media positioning tool 2 to set the correct distance between the edge of the empty media tube 3 and the main scroller flange 1 4 Turn the hand wheel 1 of the main scroller clockwise until it reaches the stop to lock the media tube to the main scroller 50 Chapter 2 How do I perform basic media operations ENWW How do I perform basic media operations 5 Slide the flange spacer 1 over the main scroller 2 until it is fully engaged with the empty media tube 6 Slide the flange stopper 2 over the main scroller until you can align and fully engage it with the keyway in the flange spacer 1 7
167. n the tension bar 16 If you have not already done so install main scroller containing the printed media you are going to print on the back of ENWW Double sided printing with a liner 161 How do I print with a liner 17 While holding the flange of the sub scroller to immobilize the liner 2 insert the media 1 into the feeder so only the media feeds out 18 Overlap the liner 2 and the media 1 so that their right edges are aligned 162 Chapter 5 How do I print with a liner ENWW How do I print with a liner 19 Adjust the media so that the marks 2 that you made earlier are aligned with the groove 1 in the platen If they do not align with platen groove at both sides align either end first and then while holding the aligned side in place pull the other side to adjust its position 20 Lower the media load lever 21 Adjust the media edge guards 1 so that they are correctly positioned at the edge of the media 22 If you have not already done so install the separator bar Refer to Use the liner separator bar ENWW Double sided printing with a liner 163 How do I print with a liner 23 Make sure the media 1 runs over the liner separator bar 3 and the liner 2 is under the separator bar 24 Close the rear cover To complete the procedure follow the front panel instructions 25 Confirm the position of the media edge guards and press the OK key 26 Select the media feed position
168. n the use of emergency equipment such as eye wash stations and fire extinguishers and know where they are located NOTE Do not replace the waste ink bottle during printing The waste ink bottle must be checked on a daily basis to make sure that it is not full 210 Chapter 6 How do I maintain the printer ENWW How do I maintain the printer If full it should be emptied as follows 1 Loosen the screw 2 and lift up the lever 1 to release the waste ink bottle 2 Carefully pull out the waste ink bottle 1 taking care not to spill ink on the printer or on the floor 3 Seal the waste ink bottle with its cap and dispose of the filled bottle properly according to all local state and federal regulations ENWW Replace the waste ink bottle 211 How do I maintain the printer 4 Lift the lever 1 and install the empty waste ink bottle 2 5 Lower the lever 2 and insert the ink tube 1 into the bottle and tighten the screw 3 Make sure the waste ink bottle is securely in position 6 The front panel will request you to reset the waste ink counter 7 Select YES and press the OK key to reset the waste ink counter 212 Chapter 6 How do I maintain the printer ENWW How do I maintain the printer Normal printhead recovery 1 Press the Online key 2 Press the Shift key to display the PH RECOVERY menu 3 Press the key to enter the PH RECOVERY menu 4 Press the or keys to select NORMAL A
169. n your printer install it if necessary Refer to Install the separator bar support assembly 186 Chapter 5 How do I print with a liner ENWW How do I print with a liner 2 Position the separator bar 2 in its holders 1 3 When printing using a liner make sure the media 3 passes above the separator bar 1 and the liner 2 below it ENWW Use the liner separator bar 187 How do I print with a liner 188 Chapter 5 How do I print with a liner ENWW How do I print with a liner 6 How do I maintain the printer This section describes the regular inspection and maintenance procedures to be performed by users Regular maintenance guide Daily printhead maintenance Prepare for extended power down two to four weeks When returning to the printer after being switched off for an extended period less than two weeks Charge the ink system Clean the exterior of the printer Clean the rear cover and media feed Clean the platen Carriage cleaning Replace the waste ink bottle Normal printhead recovery IQ print Regular maintenance guide In addition to the automatic maintenance tasks that are performed when the printer is switched on the printer also requires regular inspection and maintenance The table below lists all regular inspection and maintenance procedures For details on each procedure see the page referenced WARNING Never leave t
170. nd keys Select 01 FINE 5 Press OK key to confirm the parameter and return to step 2 To define a value The following example describes the MEDIA ADV VALUE in the ADJUST menu 1 Select a menu with the arrow keys Select the ADJUST menu with the key 2 Select a menu option with the and keys Select the MEDIA ADV VALUE option You can return to step 1 by pressing the key 3 Press the OK key 4 Select the digit to be modified using the and keys ENWW Menu operations 271 Tell me about front panel menus 5 Change the value using the and keys NOTE To see the full list of characters available refer to the list of characters below 6 Press the OK key to confirm the value and return to step 2 Character list Character code group SHIFT SHIFT Character Symbols space Numerals 0 to 9 Upper case letters A to Z Lower case letters a to z Katakana line Katakana line Katakana line Katakana line Katakana line Katakana line Katakana line Katakana line Katakana line Katakana line Katakana lower case Special characters 272 Chapter 14 Tell me about front panel menus ENWW Tell me about front panel menus The INK menu amp messages This INK menu is used to display ink information or replace the ink When the key is pressed information on each ink cartridge is displayed at three second intervals XX Color name K Lm Lc Y
171. nd wiper If they are stained clean them There is banding on new media The printer requires calibration for the new media Adjust the printer settings for the new media Refer to Calibrate the printer There is banding on media that has been calibrated and did not give banding before If one of the following is true try the corresponding solution and if banding has not disappeared then go to the next possible cause and solution 1 The file you are printing a is new b is not new 2 The print mode a has changed b has not changed 3 Normal printhead recovery a did not improve banding b improved banding 4 Strong printhead recovery a did not improve banding b improved banding Try one of the following solutions 1 a Try using a file that did not give banding If banding does not disappear then see the next possible cause b Check that you are using the same print mode as before 2 a Try using the same print mode If banding does not improve then try a new roll of media If you still see banding call HP support b Try normal printhead recovery If banding improves repeat normal printhead recovery until no improvement is seen and banding is still present Call HP support 3 a Print the IQ print and check whether there are any printhead nozzles not working If some printheads are not working try strong printhead recovery for the affected printheads 4 a Call HP s
172. ndex 319 ENWW ix x ENWW 1 Introduction Using this guide The printer s main components The printer s front panel Main scroller controls The printer s heaters Connect to a computer Turn the power on off Replace an ink cartridge Print Modes Safety precautions Handling precautions ENWW 1 Introduction Using this guide Using your printer is organized into the following chapters Introduction This chapter provides a brief introduction to the printer and its documentation for new users How do I These chapters help you to carry out various procedures such as loading media or changing an ink cartridge Many of these procedures are illustrated with drawings The problem is These chapters help you to solve problems that may occur while printing Tell me about These chapters contain reference information including the specifications of the printer and the part numbers of media types ink supplies and other accessories Index In addition to the table of contents there is an alphabetical index to help you to find topics quickly The printer s main components The following front and rear views of the printer show the main components 2 Chapter 1 Introduction
173. nes are printed The first is a solid line 2 which is used as a guide to align the print position between the top side and the back the second line is a dashed line 1 to use as a cutting guideline 6 Once the printing has completed feed enough media out of the printer and cut the media along the dashed line 7 With a suitable marker put guide marks 2 on the edges of the back of the media 3 where the edges are intersected by the solid line 1 ENWW Printing on the back of the media from the feed side after relocating from take up side 139 How do I perform double sided printing 8 Remove the main scroller 1 and from the printer on the feed side See Remove a media roll from the printer 9 Remove the main scroller from the printer on the take up side 1 and install it on the feed side 2 140 Chapter 4 How do I perform double sided printing ENWW How do I perform double sided printing 10 Lift the media load lever 1 11 At the front of the printer set the feed direction switch 1 for printing on the inside or the outside of the media 12 At the front of the printer use the black media advance switch to slacken media enough to insert it into the media feeder ENWW Printing on the back of the media from the feed side after relocating from take up side 141 How do I perform double sided printing 13 Insert the top edge of the media 1 into media feeder 2 while stretching it ou
174. ng ENWW How do I perform double sided printing If the operation finishes successfully the printer returns to the online or offline state If it terminates unsuccessfully an error message will be shown If this occurs retry the operation from the step in this procedure where you raised the media load lever 21 Set the VACUUM and UNSTICK MODE values with the front panel according to the type of media you are using Refer to Unstick mode UNSTICK MODE NOTE It is recommended to perform a normal printhead recovery before starting to print on the back of the media Refer to Normal printhead recovery 22 Print on the back of the media NOTE The output image from the RIP does NOT need to be rotated ENWW Printing on the back of the media after rewinding 137 How do I perform double sided printing Printing on the back of the media from the feed side after relocating from take up side CAUTION Use the liner when printing at a high printing rate or ink on the media is not dry to prevent the media from adhering to the platen Refer to How do I print with a liner After printing on the top side A the main scroller that the media was taken up on is then removed and installed in the feed position B and printing on the back of the media is performed C The drying time of a printed side varies depending on the image so you must verify that the printed side is completely dry before printing on the other
175. o I perform basic media operations 5 Open the cap cover 3 and loosen the printhead fixing screws 1 using the long screwdriver provided with your printer inserted through the hole in the chassis 2 6 Change the height of the printhead by lifting the printhead height lever 1 to lower the printhead or by lowering it to lift the printhead 7 Tighten the printhead fixing screws previously loosened using the long screwdriver provided with your printer NOTE Tighten the printhead fixing screws while applying slight downward pressure on the carriage using your hand 8 Close the rear cover ENWW Change the printhead height 65 How do I perform basic media operations To change the printhead height on the front panel 1 Press the Online key 2 Press the key to display the MEDIA REG menu 3 Scroll to the PH HEIGHT VAL option and press the OK key 4 Select NORMAL or HIGH according to the mechanical change you have made and press the OK key Parameters NORMAL default or HIGH for thick media NOTE When the printhead height is changed a gap in printing may occur in bidirectional printing Adjust the correction value for bidirectional printing Refer to Perform printhead position adjustment Remove a media roll from the printer To remove a media roll from the printer 1 Remove the tension bars from the media feed side and take up side of the printer 2 If necessary cut the media CA
176. o people should move and install media rolls Dropping a media roll could cause personal injury or damage to the printer Allow and maintain adequate space around printer for immediate access to safety equipment such as eye wash stations fire extinguishers glove and safety glass dispensers and fireproof waste storage containers Treat any media used cleaning and maintenance supplies and wipes soaked with ink as combustible materials Handle and dispose of properly ENWW Safety precautions 23 Introduction If an Air Purification System is installed allow adequate space for exhaust hoses from the printer Locate these hoses and the Air Purification System so that they do not pose a trip hazard or interfere with the operation of the printer such as loading and unloading media replacing ink cartridges inspecting and replacing the waste ink bottle Always hold the power cord by the plug when connecting and disconnecting from the power outlet Never pull on the cord because this may damage it and create risk of fire and electric shock Do not touch heater surfaces in the paper path This may cause burns In order to ensure the safe operation of the printer heed all of the cautions and warnings contained throughout this manual 24 Chapter 1 Introduction ENWW Introduction Handling precautions These precautions are recommended to avoid damage to your printer and its components Power supply On
177. o time the ink will dry inside the nozzles reaching a point where it is impossible to recover them and the printhead will fail This will mean an expensive printhead replacement The printer power switch on the rear of the printer should be used only when the printer is turned off to move it to connect it to a computer or to install or maintain printer parts CAUTION If you need to leave the printer unattended for any reason ensure that the printer is on the ink cartridges are full and the waste ink bottle is empty so that automatic maintenance performed after the first 20 hours without printing and every 3 days can be completed successfully for the time you are not present If needed install new ink cartridges The ink cartridges that you replace can be reused when you return them to your printer if they still contain ink WARNING Turn the printer off and unplug the power cable from the power outlet in any of the following cases when placing your hands inside the printer if there is smoke or an unusual smell coming from the printer if the printer is making an unusual noise not heard during normal operation a piece of metal or a liquid not part of cleaning and maintenance routines touches internal parts of the printer during an electrical thunder lightning storm during a power failure CAUTION Always hold the power cord by the plug when connecting and disconnecting it from the power outlet Never pull on the cord because this
178. of a drawing are missing or the print is unclear Foreign objects are attached to the head Clean the printhead from the PH RECOVERY menu The low printing ratio pattern is printed continuously at high temperature environment Set the printhead mode to HIGHLIGHT The print is blurred The media has been loaded the wrong side up Check whether the media is loaded correctly The media settings are incorrect Check the media settings The media edge guard is not set correctly Set them correctly The heater temperature is too low Increase the heater temperature The print is stained The leading edge of the media is curled Check whether the leading edge of the media is curled If it is curled cut the leading edge The media is slightly folded or crumpled If the media is crumpled feed the media and cut off the crumpled part of the media The platen is stained Clean the platen Refer to Inspection amp Maintenance The first part of a printed image is missing Environment temperature Use the printer in the specified environmental conditions Parts of a printed image are missing even after head cleaning is performed repeatedly The nozzle is clogged Wash the printheads ENWW 245 The problem is print quality Symptom Possible cause Corrective measure Poor print quality cannot be improved even when the cleaning is performed The cap or wiper is stained Check for stains on the cap a
179. on on each ink cartridge is displayed at three second intervals The front panel warns you when a cartridge s ink level is low or when a cartridge is empty Printing will continue without interruption if you replace the ink when you are prompted by the front panel You are recommended to replace the empty cartridge with a new HP ink cartridge see Replace an ink cartridge Although it is possible to use refilled or non HP ink cartridges either choice has several serious disadvantages There is some risk of damaging the printer In this case the printer warranty will not be valid for any printer repairs that are related to the cartridge nor for any problems due to ink contamination If a non original HP consumable or refilled ink cartridge is used the whole ink system including ink tubes need to be cleaned otherwise if printer failure or damage is attributable to the use of a non original HP consumable or refilled ink cartridge HP will charge its standard time and materials charges to service the printer for the particular failure or damage Print quality may be impaired The printer will be unable to estimate the ink level in the cartridge and will report it as empty If you decide to use refilled cartridges you will need to follow these instructions to make the printer use a cartridge that it believes to be empty 1 Install the cartridge in the printer Refer to Replace an ink cartridge 2 The printer
180. onds to the menu group you want to access To switch to the next menu group press Shift To switch to the next menu group press Shift If you select a menu in the menu groups you will then be able to select an option or submenu and keys change between menus at the same level key return to menu group selection OK key select a submenu or option so that parameters can be changed Setting or changing parameters and keys switch between parameters or increase or decrease a selected value and keys change the digit you need to modify when entering a value Setting a parameter or canceling OK key sets a parameter Cancel key cancels an input parameter value and returns to the submenu option selection 8 Chapter 1 Introduction ENWW Introduction Main scroller controls This section describes the controls provided for the feed and take up side scroller drive units and the associated remote foot switches Media feed side control panel NOTE Media advance and rewind always refers to the media travel through the media path from the feed side to the take up side of the printer and NOT to the media advance or rewind on the actual main scrollers The media feed controls are located on the control panel next to the main scroller drive unit at the feed side of the printer This control panel provides the necessary switches to control the manual advance or rewind of media through the
181. ont panel open the left ink cartridge door and remove all three ink system purging cartridges 24 Install a used storage liquid cartridge in to each slot and close the left ink cartridge door NOTE If the printer detects that a purging liquid cartridge has been installed incorrectly or if any of the purging liquid cartridges contain less than 350 cc of liquid or if an invalid purging liquid cartridge has been installed a warning message will be displayed on the front panel You will need to make sure that a valid purging liquid cartridge has been installed correctly before you can continue 25 When prompted by the front panel open the right ink cartridge door and remove all three ink system purging cartridges 26 Install a used purging liquid cartridge in to each slot and close the right ink cartridge door NOTE If the printer detects that a storage liquid cartridge has been installed incorrectly or if any of the storage liquid cartridges contain less than 350 cc of liquid or if an invalid storage liquid cartridge has been installed a warning message will be displayed on the front panel You will need to make sure that a valid storage liquid cartridge has been installed correctly before you can continue 27 The charge process starts and you need to recheck whether the waste ink bottle is present and is not full Press the OK key once the waste ink bottle has been checked 28 Once the ink system storage process has been
182. or on your computer 3 7 Power on the printer using the power switch at the rear 8 Turn the printer on at the front panel 9 On your computer select the printer Turn the power on off WARNING Only use a 200 240 V AC power supply voltage Be sure the printer is well grounded Failure to ground the printer may result in electrical shock fire and susceptibility to electromagnetic interference CAUTION Always hold the power cord by the plug when connecting and disconnecting from the power outlet Never pull on the cord because this may damage it and create risk of fire and electric shock 14 Chapter 1 Introduction ENWW Introduction Turn on the printer 1 Turn off position 0 the printer switch 1 on the rear of the printer and plug one end of the supplied power cable into the power socket 2 of the printer Insert the other power plug of the cable into a suitable electrical outlet WARNING Avoid overloading the printer s electrical outlet with multiple devices Use only the electrical cord supplied by HP with the printer Do not damage cut or repair the power cord A damaged power cord causes a risk of fire and electric shock Replace a damaged power cord with an HP approved power cord 2 Turn on position 1 the printer switch 1 on the rear of the printer left hand side viewed from the rear of the printer 3 Press the POWER ON OFF key 1 on the front panel ENWW Turn the power on off 15
183. ording to the actual media width 4 To complete the operation follow the instructions from step 3 of the Dual media rolls take up method 1 Adjust the back tension of the sub scroller If there is an obvious difference in the amount of media feed between the main scroller and sub scroller you should try to adjust the sub scroller back tension to improve this difference in feed ENWW Adjust the back tension of the sub scroller 125 How do I use dual media rolls CAUTION Before adjusting the sub scroller back tension you must first adjust the main scroller media feed 1 Insert a screwdriver 1 in the hole of the hexagonal adjustment shaft protruding from the upper part of the tension arm 2 NOTE You could also use a suitably sized wrench spanner or an equivalent tool to turn the adjustment shaft instead of inserting a screwdriver in the hole 2 If you are trying to correct dark banding that the overlapping joints in the path on the sub scroller cause turn the adjustment shaft counterclockwise 1 If you are trying to correct light banding distant joints in the path on the sub scroller cause turn the adjustment shaft clockwise 2 126 Chapter 3 How do I use dual media rolls ENWW How do I use dual media rolls Remove dual rolls media edge guards for full width media printing If you want to use full width media 104 in 2641 mm you must first remove the media edge guards used for dual roll media printing
184. ound on the roll throughout the loading and unloading procedures Handling prints Do not touch the printed surface before the ink dries Handle media by the edges When handling media take special care in the first 24 hours after printing Rubbing the printed surface may cause color fading or color transfer To prevent color transfer do not stack printed images Do not stack your prints together with photocopies or laser prints The ink or toner may cause images to stick together Do not rub scratch or hold media as this may cause the ink to peal off Do not rub or leave media in damp conditions as this may cause blurring in printed images Other precautions The printing characteristics of media may change over a long period of time and colors may fade or print quality may deteriorate Use media in good condition Media particles caused by cutting of the media may harm the media coating When using vinyl with glue adhesive matter with glue may stick to the platen Adhesive matter on the platen may cause the media to jam Clean adhesive matter from the platen Refer to Clean the platen 256 Chapter 11 Tell me about media ENWW Tell me about media 12 Tell me about the ink system Ink cartridges Replacing an ink cartridge Ink cartridge storage and disposal HP 790 Waste Ink Bottle HP 790 Cap Cleaning Kit HP 790 Wiper Cleaning
185. output image from the RIP must be rotated 180 when using this method 152 Chapter 4 How do I perform double sided printing ENWW How do I perform double sided printing 5 How do I print with a liner This section describes how to use a liner Double sided printing with a liner Print on mesh tarpaulin without dedicated liner Use the special edge guards for use with a liner Use the liner separator bar Printing on the back of the media depending on the media type may require the use of a liner There are two printing tasks that require a liner double sided printing and printing on mesh media ENWW 153 How do I print with a liner Double sided printing with a liner CAUTION To avoid potential damage to the printheads make sure that the carriage height is set to the highest position before printing with a liner Refer to Change the printhead height CAUTION If the media width is narrower than the liner width use the special edge guards to hold down both sides of the media Refer to Use the special edge guards for use with a liner and set DETECT WIDTH to NONE Refer to Media width detection WIDTH DETECTION NOTE Because the liner wrinkles easily it is recommended that if it is wound onto a take up reel only the liner is taken up not the printed media NOTE When using a liner it is recommended to use the separator bar to separate the liner and the printed media If a separator bar suppo
186. ove all three ink cartridges 10 Install an ink system purging cartridge in each slot and close the right ink cartridge door NOTE If the printer detects that an ink system purging cartridge has been installed incorrectly or if an invalid cartridge has been installed a warning message will be displayed on the front panel You will need to make sure that a valid ink system purging cartridge has been installed correctly before you can continue 11 The extraction process starts and you need to recheck whether the waste ink bottle is present and is not full Press the OK key once the waste ink bottle has been checked 12 When prompted by the front panel open the left ink cartridge door and remove all three ink system purging cartridges 13 Install a new cleaning liquid cartridge in to each slot and close the left ink cartridge door NOTE If the printer detects that a cleaning liquid cartridge has been installed incorrectly or if any of the cleaning liquid cartridges contain less than 500 cc of liquid or if an invalid cleaning liquid cartridge has been installed a warning message will be displayed on the front panel You will need to make sure that a valid cleaning liquid cartridge has been installed correctly before you can continue 14 When prompted by the front panel open the right ink cartridge door and remove all three ink system purging cartridges 15 Install a new cleaning liquid cartridge in to each slot and close t
187. ow do I perform basic media operations 5 Load the media a Feed the media 1 through the media feeder until it almost reaches the floor b Rotate the sub scroller 1 by hand to rewind the media 2 until it is just protruding from the rear cover NOTE Use your hand to restrain the central area of the media to eliminate any slack 46 Chapter 2 How do I perform basic media operations ENWW How do I perform basic media operations c Lower the media load lever 1 d Adjust the media edge guards 1 so that they are correctly positioned over the edge of the media 6 Close the rear cover 1 To complete the loading procedure follow the front panel instructions 7 Select the media feed position ENWW Install a media roll in the printer using the sub scroller 47 How do I perform basic media operations a Select SUB using the or keys b Press the OK key to confirm the selection 8 Select the whether or not to use nesting a Select OFF or ON using the or keys b Press the OK key to confirm the selection 9 Select a media type a Select the media type using the or keys There are five preset media types to choose from Paper Glossy Matte Banner BLT_B Backlit b Press the OK key to confirm NOTE If you wish to select a media type that is currently not available then you will need to create a new media type c If required selec
188. place a damaged power cord with an HP approved power cord Do not allow metal or liquids except those used in HP Cleaning Kits to touch the internal parts of the printer Doing so may cause fire electric shock or other serious hazards Power OFF the printer and unplug the power cable from the power outlet in any of the following cases When placing your hands inside the printer If there is smoke or an unusual smell coming from the printer 22 Chapter 1 Introduction ENWW Introduction If the printer is making an unusual noise not heard during normal operation A piece of metal or a liquid not part of cleaning and maintenance routines touches internal parts of the printer During an electrical thunder lightning storm During a power failure Inks used in the printer and liquids in the HP Cleaning kits contain an organic solvent ethylene glycol monobutyl ether acetate CAS No 112 07 2 Observe all local state and federal regulations related to the handling use storage and disposal of organic solvents Ink and fluids used in the Cleaning Kits are combustible Do not use or store within 8 meters 25 feet of open flames sparks or other sources of ignition Do not operate printer within 8 meters 25 feet of open flames sparks or other sources of ignition Do not smoke within 8 meters 25 feet of the printer Install and operate the printer in a well v
189. r printheads The ink in your HP Designjet 10000s Printer dries very quickly so maintenance procedures ensure that the ink does not dry in the cap unit the wiper blades the ink tubes and printheads Wiper blade cleaning Wiper sponge cleaning Cap cleaning NOTE Perform the above every day before printing Always use the specified cleaning liquid and HP cleaning swabs Wiper blade and sponge cleaning CAUTION Make sure that the wiper cleaning liquid does not drip on to other parts of the printer If the wiper cleaning liquid drips on to the belt or any nearby sensors this could cause serious damage to the printer Always use the safety gloves provided with the HP 790 Wiper Cleaning Kit when using the HP 790 Wiper Cleaning liquid When the PRINTER READY message appears on the front panel press the Online key to take the printer offline 1 Press the Online key 2 Press the Shift key to display the PH MAIN menu 3 Press the key to enter the PH MAIN menu and scroll to the WIPER CLEANING option using the key 4 Press OK to select WIPER CLEANING ENWW Daily printhead maintenance 191 How do I maintain the printer 5 Press OK to confirm The wiper blade is moved to its cleaning position The front panel displays the following message 6 Open the rear cover 1 7 Open the wiper cover 1 192 Chapter 6 How do I maintain the printer ENWW How do I maintain the printer 8
190. rature at the central area On rare occasions this temperature difference could cause color density irregularities at the edges when the media is slow to dry This color difference is most apparent when using vinyl chloride PVC media If raising the temperature Refer to Heater temperature settings does not remove the color density irregularity at the edges this can be solved by using the offset media loading option Refer to Offset media loading using the main scroller This option moves the media out of the affected area but this option is only available when using vinyl chloride PVC media on a single roll with a width of less than 2 000 mm installed on the main scroller ENWW Install a media roll in the printer using the main scroller 41 How do I perform basic media operations Install a media roll in the printer using the sub scroller CAUTION Do not touch heater surfaces in the paper path This may cause burns Handle media rolls with care They can be heavy and difficult to move in confined spaces In some cases two people should move and install media rolls Dropping a media roll could cause personal injury or damage to the printer The printer s front panel messages will guide you through the process of loading media To install a media roll in the printer on the sub scroller 1 Place the media roll on a suitable table 2 Install the media roll on the sub scroller a Verify the media winding direction for the si
191. re it is empty CAUTION This process will produce over 3 liters of waste liquid so the waste ink bottle must be empty 6 Press the OK key once the waste ink bottle has been checked 7 Open the left ink cartridge door and remove all three ink cartridges 8 Install an ink system purging cartridge in to each slot and close the left ink cartridge door NOTE If the printer detects that an ink system purging cartridge has been installed incorrectly or if an invalid cartridge has been installed a warning message will be displayed on the front panel You will need to make sure that a valid ink system purging cartridge has been installed correctly before you can continue 9 Open the right ink cartridge door and remove all three ink cartridges 10 Install an ink system purging cartridge in to each slot and close the right ink cartridge door ENWW Prepare for extended power down two to four weeks 199 How do I maintain the printer NOTE If the printer detects that an ink system purging cartridge has been installed incorrectly or if an invalid cartridge has been installed a warning message will be displayed on the front panel You will need to make sure that a valid ink system purging cartridge has been installed correctly before you can continue 11 The ink extraction process starts and you need to recheck whether the waste ink bottle is present and make sure it is empty Press the OK key once the waste ink bottle has been che
192. repairs A 1 m B 0 4 m Environmental conditions Operating temperature and humidity levels The printer should be used within the temperature and humidity levels shown below Temperature 15 C to 30 C Humidity 30 to 70 Tip To obtain optimal print quality operate the printer at environment temperatures between 20 25 C When the operating temperature is below 20 C print speed may be reduced by one third to maintain good print quality When printheads reach high temperatures the time to print is delayed NOTE When the printer is not used within specified operating temperature and humidity ranges printing may be interrupted or the print quality may deteriorate 248 Chapter 10 Tell me about basic knowledge topics ENWW Tell me about basic knowledge topics Places where the printer must not be installed Do not install the printer in places that are In direct sunlight Subject to vibration Excessively dusty Subject to extreme changes in temperature or humidity conditions Near an air conditioner or a heater Places where the printer may get wet Subject to direct air circulation from vents Near a diazo copier that may generate ammonia gas Poorly ventilated Within 8 meters 25 feet of open flames sparks or other sources of ignition The power supply Power The power of the printer and the power of the heater are separate
193. ront panel menus ENWW Tell me about front panel menus 15 Tell me about the heaters This chapter describes temperature control the heater front panel parameter setup mode operations and error messages of the heater controller The heaters Heater temperature settings Heater error messages The heaters The printer includes three heaters for fixing and stabilizing the printed image on the media Each heater is controlled separately 1 Printhead 2 Rear heater dries the ink and stabilizes the printed image 3 Print heater fixes the ink on to the media 4 Front heater preheats the media 5 Tension bar 6 Main scroller 7 Media ENWW The heaters 301 Tell me about the heaters WARNING Never touch the heaters as they can cause burns and always take care when touching printer components near the heaters Heater temperature settings 1 Heater front panel 2 Heater on off and temperature setting keys 3 Preset temperature 4 Current temperature Heater temperatures are preset automatically for all media types Under normal operating conditions you do not need to set the temperature Use the heater front panel only when you need to make fine adjustments to the heater temperature On off setting use On Off key for each heater Temperature setting use the up key or down key for each heater Front panel display when the heater is turned on Upper lin
194. rt assembly is not installed you must install it to use the separator bar Refer to Install the separator bar support assembly The following explanation assumes that the printing on the top side of the media has already been completed 1 Install a liner roll on the sub scroller a Confirm the take up direction of the liner b Install the liner 1 onto the sub scroller 2 154 Chapter 5 How do I print with a liner ENWW How do I print with a liner 2 Slide the left flange 2 onto the shaft of the sub scroller 1 and turn it clockwise to lock it 3 Install the sub scroller 2 in the holder 1 ENWW Double sided printing with a liner 155 How do I print with a liner 4 Fold the liner 1 over by about 5 cm and insert it in the feeder CAUTION Because the liner is very thin and supple it could easily get caught in the grid roller when it is inserted in the feeder unless the top edge is folded back 5 Lift the media load lever 1 156 Chapter 5 How do I print with a liner ENWW How do I print with a liner 6 Carefully pull the liner 1 out of the output side Tip If it is difficult to pull the media 1 out rotate the grid roller 2 with your fingers to feed the liner through 7 Check the feed side and take up side to ensure that the liner is fed out straight from the liner roll If it is not completely straight raise it a little to move it to the left or right as required CAUTION Tak
195. ry 3 To leave the printer for an extended period in the power off state more than two weeks but less then four weeks Ink system storage 4 When returning the printer from an extended period in the power off state more than two weeks but less then four weeks Clean ink system Charge the ink system after cleaning the ink system 5 When returning to the printer after being switched off for an extended period less than two weeks Clean ink system Charge the ink system after cleaning the ink system 6 To leave the printer in or return it from a power off state of more than four weeks Contact HP Support Daily printhead maintenance WARNING Failure to perform daily maintenance procedures may result in damage to your printer printheads and will invalidate your warranty CAUTION If you need to leave the printer unattended for any reason ensure that the printer is on the ink cartridges are full and the waste ink bottle is empty so that automatic maintenance that is performed after the first 20 hours without printing and every three days can be completed successfully for the time you are not present If needed install new ink cartridges The ink cartridges that you replace can be reused when you return to your printer if they still contain ink 190 Chapter 6 How do I maintain the printer ENWW How do I maintain the printer Use the daily printhead maintenance to ensure optimal print quality and the life of you
196. set media loading using the main scroller 81 How do I perform basic media operations d Slide the flange stopper 2 over the main scroller until you can align and fully engage it with the keyway in the flange spacer 1 Do not tighten the locking knob at this stage 7 Install the main scroller in the printer If you are working alone you will need a transport cart 2 to install the main scroller 1 If there are two people available to load the main scroller 1 by hand one person will need to use the scroller handling grip 2 to support the main scroller 1 82 Chapter 2 How do I perform basic media operations ENWW How do I perform basic media operations a Carefully position the drive end 1 of the main scroller into the drive slot 2 b Carefully lower the opposite end 4 of the main scroller into the scroller retainer 3 8 Align the edge of the media 2 with the label 1 on the printer ENWW Offset media loading using the main scroller 83 How do I perform basic media operations 9 Align and engage the flange stopper 2 with the keyway in the flange spacer 3 and fully tighten the locking knob 1 to lock it to the flange spacer 1 and the main scroller 10 Align and engage the flange stopper 2 with the keyway in the flange spacer 1 and fully tighten the locking knob 3 to lock it to the flange spacer 1 and the main scroller 11 Adjust the tension bar guide a Loosen the
197. sh switch 2 and a white push switch 1 These switches each have exactly the same functions as their equivalent push switches on the control panels for the main feed and take up reel units 10 Chapter 1 Introduction ENWW Introduction ENWW Main scroller controls 11 Introduction The printer s heaters This section describes how to control the printer s heaters used for drying the printed media The heater s front panel The heater s front panel is located on the front of the printer on the left hand side The heater front panel displays the settings for the Front Print and Rear heaters It can also be used to control the temperature settings 1 The display screen at the top of the panel shows the target temperature and the current temperature of each heater 2 The three On Off switches turn the three heaters on or off The three pairs of or keys can be used to raise or lower the target temperatures of the respective heaters Defining heater parameters 1 On the heater front panel press the On Off key and the and keys at the same time to enter the parameter setup mode 2 Select a setup parameter using the and keys on the heater front panel and press the On Off key on the heater front panel to modify the setup item displayed 3 Use the and keys to select the value and press the On Off key to confirm NOTE If you have selected an incorrect setup value you can press the On Off key again to cancel the settin
198. side In general it is best to dry the printed side for more than three hours For images with a dark intensity at least 24 hours is required 1 Install the media on the main scroller in the printer Refer to Install a media roll in the printer using the main scroller 2 Select the media feed position a Select FRONT using the or keys b Press the OK key to confirm the selection CAUTION To print on thick tarpaulin 0 5 mm or thicker raise the printhead height first Refer to Change the printhead height NOTE If tarpaulin media designed for single side printing different surface finishes is used print on the rougher side first When the media feed position is set to FRONT two additional lines are printed at the end of the print job to aid the alignment of the media when it is reloaded to print on the other side To ensure these lines are printed in the correct position make sure all the print jobs for the top side of the media are sent immediately from the print application 138 Chapter 4 How do I perform double sided printing ENWW How do I perform double sided printing 3 Feed the media onto the take up reel Refer to Use the take up reel NOTE Wind the media onto the take up reel about four full turns because you will need a top margin of approximately 2 5 m to print on the back of the media 4 Print on the top side of the media 5 When the printing on the top side completes two additional li
199. signed for high quality imaging performance and reliable printer operation Using non HP inks may cause poor print quality printer malfunction or printer failure The hazard characteristics of different solvent inks can vary widely HP has not conducted product safety testing for non HP inks with this printer and is not responsible for any loss or damage that may result if non HP inks are used HP ink cartridges must be installed before the Install By date printed on the cartridge Use of the ink cartridge 3 months beyond the Install By date may cause deterioration in print quality or a printer malfunction NOTE If an ink cartridge cannot be inserted check that the color matches the slot A mechanical key prevents an ink cartridge from being inserted into the wrong slot Do not shake ink cartridges before inserting into the printer 18 Chapter 1 Introduction ENWW Introduction The front panel will advise you when you need to change an ink cartridge XX Ink name K Black Lm Light magenta Lc Light cyan XX Ink name C Cyan M Magenta Y Yellow NOTE The printer will continue to print while you are replacing an ink cartridge To replace an empty ink cartridge 1 Press the clip 1 to open the ink cover 2 ENWW Replace an ink cartridge 19 Introduction 2 Remove an ink cartridge 1 from the printer 3 Insert a new ink cartridge 1 into the printer 4 Close the ink cover 1 20 Chap
200. sing the value will increase the distance Media advance preference ADVANCE PREF Use this option to define printer front panel priority or software RIP priority for media advance settings for the selected media type If you select software RIP priority the printer will ignore media advance settings that are defined on the printer front panel and use the settings from the RIP Parameters SOFTWARE Settings in the RIP takes priority FRONT PANEL Settings in the printer front panel take priority Print mode preference PRINT MODE PREF Use this option to define printer front panel priority or software RIP priority for print mode settings for the selected media type If you select software RIP priority the printer will ignore print mode settings that are defined on the printer front panel and use the settings from the RIP 284 Chapter 14 Tell me about front panel menus ENWW Tell me about front panel menus Parameters SOFTWARE Settings in the RIP take priority FRONT PANEL Settings in the printer front panel take priority Heater preference HEATER PREF Use this option to define printer front panel priority or software RIP priority for heater settings for the selected media type If you select software RIP priority the printer will ignore heater settings that are defined on the printer and heater front panels and use the settings from the RIP Parameters SOFTWARE Settings in
201. ss the OK key NOTE The next operation will not start if the media is too tight The media setting operation starts automatically and shows this message on the front panel If the operation completes correctly the printer returns to the online or offline state If it does not complete correctly the front panel will show an error message If this occurs retry the operation from the step in this procedure where you raised the media load lever Install dual media rolls on the main scroller The dual media roll printing function allows you to print simultaneously on two media rolls of up to 50 inches wide Dual media roll printing has the following special requirements Maximum media roll width 50 inches Use identical media rolls type and width The wound diameter length of media remaining on each roll must be the same Only print on the outside of the media rolls Printing on the inside of the media rolls cannot be used for dual media roll printing Start winding two media rolls simultaneously to ensure the wound diameter is identical CAUTION The printer does not automatically mask the gap between media rolls If you do not take this into account when you send a print job any data in the unmasked area will be printed on the platen This is also the case for test prints CAUTION Do not touch heater surfaces in the paper path This may cause burns Handle media rolls with care They can be heavy and d
202. ssage and press the OK key NOTE The next operation will not start if the media is too tight If the operation finishes successfully the printer returns to the online or offline state If it terminates unsuccessfully an error message will be shown If this occurs retry the operation from the step in this procedure where you raised the media load lever Use the special edge guards for use with a liner You use the special edge guards for double sided printing or printing on mesh tarpaulin when the media you are using is narrower than the liner width You must use these special edge guards because when the media width is smaller than the liner width the standard media edge guard on the wiper side cannot hold down the edge of the media which may result in a printhead crash CAUTION Do not install the special edge guard if you are not using a liner The special edge guards consist of 1 x special edge guard hook 1 1 x wiper side edge guard for use with liner 2 3 x attachment magnets 3 178 Chapter 5 How do I print with a liner ENWW How do I print with a liner 1 x cap side edge guard for use with liner 4 1 Install the media in the printer For double sided printing Refer to How do I perform double sided printing For mesh tarpaulin printing Refer to Print on mesh tarpaulin without dedicated liner 2 Raise the printheads Refer to Change the printhead height CAUTION Always make
203. ste ink bottle Keep the HP waste ink bottle upright Do not place it on tables or shelves where it could fall Waste ink is combustible Keep an HP waste ink bottle containing waste ink away from open flames sparks or other sources of ignition Never store waste ink in a glass container Never pour waste ink into a container filled with other chemicals CAUTION Do not remove the cap from its tether to the HP waste ink bottle The cap is needed to seal the HP waste ink bottle properly for disposal The level in the HP waste ink bottle must be checked by visual inspection to prevent overflow If the waste ink level is above the indication line the bottle must be replaced with an empty HP waste ink bottle NOTE Place a sheet of paper under the HP waste ink bottle on the floor when removing a bottle containing waste ink This will help clean up any ink spills If soaked with ink treat the paper as a combustible material and dispose of properly HP recommends that you always keep a spare empty HP waste ink bottle available Some maintenance procedures require installation of an empty HP waste ink bottle to prevent ink overflow The HP waste ink bottle contains organic solvents and must be disposed of in compliance with all local state and federal regulations Always securely replace the cap on a full or partially full the HP waste ink bottle after removing it from the printer to prevent ink spills Ensure all operators are trained i
204. ste liquid so the waste ink bottle must be empty 17 Press the OK key once the waste ink bottle has been checked 18 When prompted by the front panel open the left ink cartridge door and remove all three purging liquid cartridges 19 Install an ink system purging cartridge in to each slot and close the left ink cartridge door NOTE If the printer detects that an ink system purging cartridge has been installed incorrectly or if an invalid cartridge has been installed a warning message will be displayed on the front panel You will need to make sure that a valid ink system purging cartridge has been installed correctly before you can continue 20 Open the right ink cartridge door and remove ALL three purging liquid cartridges 200 Chapter 6 How do I maintain the printer ENWW How do I maintain the printer 21 Install an ink system purging cartridge in to each slot and close the right ink cartridge door NOTE If the printer detects that an ink system purging cartridge has been installed incorrectly or if an invalid cartridge has been installed a warning message will be displayed on the front panel You will need to make sure that a valid ink system purging cartridge has been installed correctly before you can continue 22 The extraction process starts and you need to recheck whether the waste ink bottle is present and is not full Press the OK key once the waste ink bottle has been checked 23 When prompted by the fr
205. stment YY BIDIR F D L Use this option to adjust the printhead bidirectional fine draft printing position Left in fine draft print mode Enter an adjustment value according to the BIDIRECTION F D adjustment pattern YY Ink color Display order K gt Lm gt Lc gt Y gt M gt C 296 Chapter 14 Tell me about front panel menus ENWW Tell me about front panel menus Parameters sign value 32 to 31 Bidirectional print position Right adjustment YY BIDIR F D R Use this option to adjust the printhead bidirectional fine draft printing position Right in fine draft print mode Enter an adjustment value according to the BIDIRECTION F D adjustment pattern YY Ink color Display order K gt Lm gt Lc gt Y gt M gt C Parameters sign value 32 to 31 The SETUP menu This menu is used to set or display printer setup options When the key is pressed printer setup options can be set Language for front panel LANGUAGE This option sets Japanese or English for messages displayed on the front panel The initial value is English Parameters ENGLISH JAPANESE Acoustic warning BEEP This option sets the acoustic warning on or off Parameters ON OFF End of ink acoustic warning END OF INK BEEP This option sets the acoustic warning on or off if the main cartridge finishes during printing ENWW The SETUP menu 297 Tell me about front panel menus Parameters ON
206. sub scroller 42 Use the take up reel 49 Use the media edge guards 57 Tension bars 58 Feed side tension bar assembly 59 Take up side assembly method 59 Use media tube flanges 60 Install the media tube flanges 61 Change the printhead height 64 Remove a media roll from the printer 66 Load cut sheet 68 Perform a manual media feed
207. sure the printheads are raised when using the special edge guards If the printheads are in the lowered position the media may touch the printheads and cause serious damage 3 Insert cap side special edge guard 1 under the edge guard 2 refer to Use the media edge guards ENWW Use the special edge guards for use with a liner 179 How do I print with a liner 4 Slide the cap side edge guard to align its protruding section 1 with the edge of the media 2 but leave a small gap A to prevent skewing of the media 2 This edge guard protects both the liner and the media 5 Apply gentle pressure to open the arms 3 of the edge guard hook and slide the guide 2 into the slot 4 of the pinch roller until you can engage the arms with the lugs 1 180 Chapter 5 How do I print with a liner ENWW How do I print with a liner 6 Release the pressure on the arms so that the of the edge guard hook 2 is locked to the pinch wheel 1 7 Insert the tip of the wiper side edge guard 1 between the edge guard hook 3 and the pinch roller 2 ENWW Use the special edge guards for use with a liner 181 How do I print with a liner 8 Slide the wiper side edge guard to align its protruding section 1 with the edge of the media 2 but leave a small space A to prevent skewing of the media This edge guard protects both the liner and the media 9 Verify that the wiper side edge guard 1 does not float on the media 2
208. t 14 Tell me about front panel menus This chapter outlines the user menu structure and operations Menu operations The INK menu amp messages The MEDIA menu The MEDIA REG menu Media advance calibration The PH MAIN menu The PH RECOVERY menu The FEED menu The PRINTER menu The ADJUST menu The SETUP menu ENWW 269 Tell me about front panel menus Menu operations When the Online key is pressed in the online idle mode the printer enters offline mode A menu group appears on the front panel and menu operations are enabled Shift Shift Menu structure The Front panel menu has the following structure Menu group this menu is displayed at the first level Some menus have several submenus Second level menus these are submenus of the top menu group Parameters on selecting a menu item you can select a value or command or enter a value Making front panel selections and settings To define a setting 1 Select a menu with the arrow keys For example select the MEDIA REG menu with the key 2 Select an option in the MEDIA REG menu with the and keys For example select PRINT MODE You can return to step 1 by pressing the key 270 Chapter 14 Tell me about front panel menus ENWW Tell me about front panel menus 3 To change the option setting displayed press the OK key 4 Select a setting with the a
209. t panel Refer to Replace the waste ink bottle Media crash Problem media crash 1 indicates that the carriage is blocked by obstacles in the carriage path or media feed path Solution follow the instructions on the front panel If the media jam 1 occurs frequently and there are no media jams or obstructions in the carriage path or media feed path please contact HP Support Problem media jam 2 indicates that the media is not detected correctly You may have selected the wrong media format when loading the media or you may be using a cut sheet with an irregular size Solution follow the instructions on the front panel and check your media settings Media 242 Chapter 8 The problem is troubleshooting topics ENWW The problem is troubleshooting topics Problem There is no media loaded in the printer Solution Load media Refer to Install a media roll in the printer using the main scroller Problem you have set an invalid media size less than 297 mm wide or 104 inch wide or more Solution set the correct size Refer to Install a media roll in the printer using the main scroller Problem there is media skew Solution Reload the media see Loading media Skew may be caused by ink deposits on the platen Check the platen for ink deposits and clean any ink Refer to Clean the platen Problem the media lever has not been lowered Solution lower the media lever Error LED is flashing Problem
210. t the NEW MEDIA ENTRY option using the or key and press the OK key Refer to Manage media types Press the Cancel key to return to the SELECT MEDIA menu 48 Chapter 2 How do I perform basic media operations ENWW How do I perform basic media operations 10 The media setting operation starts automatically and shows this message on the front panel If the operation completes correctly the printer returns to the online or offline state If it does not complete correctly the front panel will show an error message If this occurs retry the operation from the step in this procedure where you raised the media load lever NOTE The temperature at each end of the platen is slightly lower than the temperature at the central area On rare occasions this temperature difference could cause color density irregularities at the edges when the media is slow to dry This color difference is most apparent when using vinyl chloride PVC media If raising the temperature Refer to Heater temperature settings does not remove the color density irregularity at the edges this can be solved by using the offset media loading option Refer to Offset media loading using the main scroller This option moves the media out of the affected area but this option is only available when using vinyl chloride PVC media on a single roll with a width of less than 2 000 mm installed on the main scroller Use the take up reel 1 Adjust media roll spacer on the mai
211. te medical attention WARNING Use only an HP waste ink bottle The bottle must be installed according to instructions or waste ink may overflow An HP waste ink bottle must always be installed before turning the printer on Automatic and manual service cycles produce waste ink that must be contained in an HP waste ink bottle Precautions for handling the waste ink bottle WARNING Always securely replace the cap on a full or partially full the HP waste ink bottle after removing it from the printer to prevent ink spills The HP waste ink bottle contains organic solvents and must be disposed of in compliance with all local state and federal regulations WARNING Always use both hands to remove and carry an HP waste ink bottle Keep the HP waste ink bottle upright Do not place on tables or shelves where it could fall HP 790 Cap Cleaning Kit HP 790 Cap Cleaning Kit is used to clean and maintain the capping unit The HP 790 Cap Cleaning Kit consists of one 100 ml bottle of wiper cleaning liquid 100 cleaning swabs and four gloves two pairs HP ENWW HP 790 Waste Ink Bottle 261 Tell me about the ink system cleaning swabs are used for cleaning your printer parts and are designed not to leave particles or fibers on your printer when you perform cleaning procedures WARNING Avoid contact between cap cleaning liquid and skin eyes and clothing Immediately wash skin with soapy water Remove clothing soaked with cap cleanin
212. ter 1 Introduction ENWW Introduction Print Modes This printer provides 14 different print modes Choose the print mode to use based on the type of media the productivity and the image quality NOTE The recommended print mode for this printer is the NORMAL mode Use the other modes if productivity and image quality are important The FAST print modes should be used when the PC processing the print job has a slow CPU or has low memory or a small capacity HDD With these modes the emphasis is on the PC processing speed and therefor the RIP time is decreased but the input resolution is 360 x 360 dpi Consequently the printed image quality could be degraded compared to the normal modes The media width and nest origin settings cannot be saved 1 NORMAL Productivity Image quality oriented 4 pass This is the standard print mode for this printer and is the mode you should normally use It provides a print resolution of 720 x 720 dpi at a print speed of 16 m2 h The image quality is processed at high resolution 2 H QUALITY Image quality oriented 8 pass This mode is used for media that has poor drying performance or shows noticeable uneven printing in NORMAL mode The print resolution is the same as NORMAL mode 720 x 720 dpi and the print speed is half the speed of the NORMAL mode 3 H DENSITY High density printing 8 pass This mode is designed for printing on transparent media such as
213. ter 2 How do I perform basic media operations ENWW How do I perform basic media operations b Carefully lower the opposite end 4 of the main scroller into the scroller retainer 3 5 Adjust the tension bar guide a Loosen the locking knob 2 b Move the tension bar guide 1 so that it is aligned with its position label 3 c Fully tighten the tension bar guide locking knob 2 to lock the tension bar guide 1 ENWW Install a media roll in the printer using the main scroller 33 How do I perform basic media operations 6 Open the rear cover 1 7 Move the media edge guards 1 to each end of the platen so they will not be hidden under the media 8 Lift the media load lever 1 9 Set the feed direction switch 1 to select the way the media is going to be printed either on the inside or the outside of the media 34 Chapter 2 How do I perform basic media operations ENWW How do I perform basic media operations 10 At the front of the printer use the black media advance switch 2 or the black media advance switch on the foot switch to feed enough media to insert it into the media feeder 11 Load the media into the media feeder CAUTION Inserting the media obliquely or inserting media with wrinkles could cause a media jam or skewed feed a Insert the top edge of the media 1 into media feeder 2 while stretching it outwards to prevent any wrinkling b If the media curls
214. ter surfaces in the paper path This may cause burns The printer s front panel This section describes the various controls and indicators provided on the printer s front panel and how to use them to control basic printer functions ENWW The printer s front panel 5 Introduction Front panel controls and indicators Your printer s front panel is located on the front of the printer on the right hand side It has the following important functions It must be used to perform certain operations such as loading and unloading media It can display up to date information about the status of the printer the ink cartridges the media etc It can provide guidance when using the printer It displays warning and error messages when appropriate It can be used to change the values of printer settings consequently changing the operation of the printer The front panel has the following components 1 Audio warning beeper 2 The keys to set printer functions The Online key switches the printer online or offline and provides access to the front panel menu groups The Shift key is used to switch between the menu groups The Cancel key cancels an input parameter The OK key selects a menu or confirms a parameter The four arrow keys select a menu or select menu options selection number up down 3 The LEDs light flash or turn off to indicate the status of the printer
215. the media advance adjustment value and press the OK key Set a numeric value with the and keys 15 Press the OK key to confirm Perform printhead position adjustment Use the printhead print position test patterns to calibrate the printhead position Left and right printhead position Printhead position adjusts the head position for the scan axis using the black printhead as a reference Left and right bidirectional printing position ENWW Calibrate the printer 225 How do I get the best image quality To print the printhead position patterns 1 In the TEST PRINTS menu scroll to the option desired PH ROW PH TO PH BIDIR DEF and BIDIR F D and press the OK key 2 Press the OK key to start printing To set left and right head position adjustment values 1 Select ADJUST and press the OK key 2 Select YY PH ROW VALUE and press the OK key 3 Select the head color to be adjusted and press the OK key 4 In the head adjustment pattern identify the value for two lines of the selected color that are perfectly aligned 5 Insert the value and press OK key Select the number you want to change by using the and keys and change the numeric value using the and keys To set the printhead to printhead adjustment value 1 Select ADJUST and press the OK key 2 Select YY PH TO PH VAL and press the OK key 3 Select the printhead color to be adjusted and press the OK key
216. tional printing After each change to a setting try printing the IQ print to check the image quality To change the heater temperature and print mode settings 1 Press the Online key and select the MEDIA REG menu with the key 2 Select PRINT HEATER T in the MEDIA REG menu with the and keys Parameters 15 C to 55 C or to turn the heater off NOTE This value will only be applied if the HEATER PREF option is set to HEAT PANEL 3 Select the number you want to change by using the and keys and change the numeric value using the and keys 4 Press the OK key to confirm the parameter Print the IQ print to check the image quality 5 To change the Print mode Select PRINT MODE in the MEDIA REG menu with the and keys ENWW Adjust heater and print mode settings 229 How do I get the best image quality 6 To change the option setting displayed press the OK key 7 Using the and keys select a print mode that places less ink on the media Parameters NORMAL 4 pass H QUALITY 8 pass H DENSITY 8 pass 3 TIMES 12 pass H QUALITY2 16 pass H DENSITY2 16 pass DRAFT 2 pass FAST 4 pass F H QUALITY 8 pass F H DENSITY 8 pass F 3 TIMES 12 pass F H QUAL2 16 pass F H DENS2 16 pass FINE DRAFT 4 pass NOTE This value will only be applied by the printer front panel setting if the PRINT MODE
217. tops and the top menu appears on the front panel in offline mode The PRINTER menu This menu is used to print reports on the printer status When the key is pressed you can select the report that you want to print Configuration print CONFIG PRINT This option prints information on the printer panel settings and media type information Parameters none Error log information print ERROR LOG PRINT This option prints error log information saved in the printer Parameters none History print HISTORY PRINT This option prints maintenance information on the printer Parameters none 294 Chapter 14 Tell me about front panel menus ENWW Tell me about front panel menus The ADJUST menu This menu is used to set mechanical adjustment parameters For details on how to print the patterns see Calibrate the printer When the key is pressed mechanical adjustment parameters can be set Adjustment pattern print TEST PRINTS This menu is used to print the adjustment patterns for adjusting the printer mechanically and electrically When the Cancel key is pressed during printing the print can be stopped Parameters IQ PRINT Prints a block pattern with black and another color PH ROW Prints the printhead alignment pattern PH TO PH Prints the printhead to printhead alignment pattern BIDIRECTION DEF Prints the bidirectional printing adjustment pattern BIDIRECTION F D Prints
218. tward to prevent any wrinkling CAUTION Inserting the media obliquely or inserting media with wrinkles could cause a media jam or skewed feed NOTE If the media curls making it hard to insert into the media feeder place a backing sheet on or under the curled media to make loading easier 14 Adjust the media so that the marks 2 that you made earlier are aligned with the groove 1 in the platen If they do not align with platen groove at both sides align either end first and then while holding the aligned side in place pull the other side to adjust its position 142 Chapter 4 How do I perform double sided printing ENWW How do I perform double sided printing 15 Lower the media load lever 1 16 Adjust the media edge guards 1 so that they are correctly positioned over the edge of the media 17 Close the rear cover To complete the procedure follow the front panel instructions 18 Confirm the position of the media edge guards and press the OK key 19 Select the media position a Select BACKm using the or keys b Press the OK key to confirm the selection 20 Select a media type ENWW Printing on the back of the media from the feed side after relocating from take up side 143 How do I perform double sided printing a Select the media type using the or keys b Press the OK key to confirm the selection 21 Select whether or not a liner is used a Select liner use require
219. uickly as possible within five minutes to avoid permanent damage to the printheads The printer will emit an acoustic warning beep while the carriage is out of the capping unit 6 Open the rear cover 1 7 Open the cap cover 1 ENWW Daily printhead maintenance 197 How do I maintain the printer 8 Dip a new HP cleaning swab 2 into the HP 790 cap cleaning liquid 1 CAUTION Make sure that you use the HP 790 cap cleaning liquid and not the wiper cleaning liquid to clean the capping unit otherwise you could cause damage to the printheads 9 Clean the top outside edges and the upper surfaces of all six caps 2 Use one side of a swab 1 per color and then use a new swab for the next color 10 Close the cap cover and rear cover The printhead carriage will return to the capping unit position home position automatically Prepare for extended power down two to four weeks It is recommended that you always leave the printer switched on so that the automatic printhead washing procedure operates to ensure the printheads remain serviceable Nevertheless if you are obliged to power off your printer for between two and four weeks because of some external cause such as vacation or site maintenance the special procedure described here will allow you to do so When you start to use your printer again you will first have to carry out the process described in Charge the ink system 198 Chapter 6 How do I maintain the pr
220. up 1 or down 2 making it hard to insert into the media feeder place a backing sheet 3 on or under the curled media to make loading easier ENWW Install a media roll in the printer using the main scroller 35 How do I perform basic media operations c At the front of the printer use the black media advance switch to feed the media through the media feeder until it almost reaches the floor d Smooth out the media from the center towards the edges of the platen to tension the center area of the media e At the front of the printer use the white rewind switch to rewind the media 1 until it is just protruding from the rear cover NOTE Rewinding the media ensures there is no skew 36 Chapter 2 How do I perform basic media operations ENWW How do I perform basic media operations f Lower the media load lever 1 g Adjust the media edge guards 1 so that they are correctly positioned over the edge of the media 12 Close the rear cover To complete the loading procedure follow the front panel instructions 13 Confirm the position of the media edge guards and press the OK key The media width checking process starts 14 Select the media feed position a Select MAIN using the or keys b Press the OK key to confirm the selection 15 Select the whether or not to use nesting ENWW Install a media roll in the printer using the main scroller 37 How do I perform basic media operations
221. upport b Repeat normal printhead recovery until no improvement is seen and banding is still present Call HP support Poor image quality wrong colors or image faded Use of non original HP ink Use of ink three months or more beyond the Install by date Replace with genuine HP ink Replace with genuine HP ink before the Install by date has expired Color density irregularities at the edges of the media The temperature at each end of the platen is slightly lower than the temperature at the central area Raise the temperature see Heater temperature settings Use the offset media loading option see Offset media loading using the main scroller 246 Chapter 9 The problem is print quality ENWW The problem is print quality 10 Tell me about basic knowledge topics This chapter provides necessary information to operate the printer Familiarize yourself with the basics of the printer before reading the rest of this Guide Operating conditions The power supply Front panel messages and printer state ENWW 247 Tell me about basic knowledge topics Operating conditions This section describes the operating conditions for the printer Installation space Make sure that there is sufficient space around the printer for the replacement of frequently used parts for printing output and for ventilation In addition leave the maintenance space indicated below for service
222. ured every 5 seconds and refreshed Display heater on When each heater is heated a plus sign is displayed in place of the unit of each heater current temperature on the second line The unit display is restored at the completion of heating In the display example shown above the front heater is heated Display heater off OFF is displayed in the setup temperature display area of the heater that is turned off The temperature unit of the heater that is turned off is not displayed The current temperature area is displayed as it is Display heater AC power is turned off TURN ON HEATER POWER SWITCH is displayed on the front panel Heater parameter setup mode This mode is used when the operator sets the heater control system parameters Setup items and parameters The setup items and parameters are listed in the table below No Item Item display upper line Parameters display lower line Description Initial value 1 Temperature unit UNIT CELSIUS FAHRENHEIT CELSIUS 306 Chapter 15 Tell me about the heaters ENWW Tell me about the heaters No Item Item display upper line Parameters display lower line Description Initial value 2 Heat suspending time after printing DELAY TIME 00 to 30 MINUTES UNIT minute 05 MINUTES 3 Standby heating time after completion of DELAY TIME STANDBY TIME 0 30 60 90 120 ENDLESS Unit minutes 30 4 Version display VE
223. use the special edge guards to hold down both sides of the media Refer to Use the special edge guards for use with a liner and set DETECT WIDTH to NONE Refer to Media width detection WIDTH DETECTION NOTE Because the liner wrinkles easily it is recommended that if it is wound onto the take up reel only the liner is taken up and not the printed media NOTE When using a liner it is recommended to use the separator bar to separate the liner and the printed media If a separator bar support assembly is not installed you must install it to use the separator bar Refer to Install the separator bar support assembly 1 Install a liner roll on the sub scroller a Confirm the take up direction of the liner b Install the liner 2 onto the sub scroller 1 ENWW Print on mesh tarpaulin without dedicated liner 167 How do I print with a liner 2 Slide the left flange 2 onto the shaft of the sub scroller 1 and turn it clockwise to lock it 3 Install the sub scroller 2 in the lower sub scroller holder 1 168 Chapter 5 How do I print with a liner ENWW How do I print with a liner 4 Fold the liner 1 over by about 5 cm and insert it in the feeder CAUTION Because the liner is very thin and supple it could easily get caught in the grid roller when it is inserted in the feeder unless the top edge is folded back 5 Lift the media load lever 1 ENWW Print on mesh tarpaulin without dedicated liner 16
224. value using the and keys Back feed adjustment print This option prints a pattern so that you can adjust how much back feed is applied to a media type that you are loading 1 Press the Online key 2 Press the key and select BACK ADJ PRINT and the OK key Select the print mode you usually use for the media that you are calibrating Select the NORMAL media feed adjustment print if adjusting the high speed mode Select a parameter based on your print mode Parameters NORMAL standard and high speed print modes H QUALITY high quality print mode H DENSITY high density print mode 3 TIMES extra high density print mode H QUALITY2 high quality half speed print mode H DENSITY2 high density half speed print mode DRAFT draft print mode FAST fast print mode F H QUALITY fast high quality print mode F H DENSITY fast high density print mode ENWW Calibrate the printer 227 How do I get the best image quality F 3 TIMES fast high extra high density print mode F H QUAL2 fast half speed high quality print mode F H DENS2 fast half speed high density print mode FINE DRAFT fine draft print mode Back feed adjustment while printing This option allows you to adjust how much back feed is applied to a media while you are printing 1 Press the key or key when PRINTING is display
225. ve problems loading media feed the media into the printer by holding both edges of the media Take care that the media does not curl inside the rear cover and that the media edge guards are not obstructing the media path ENWW Load cut sheet 69 How do I perform basic media operations 5 Open the rear cover and adjust the media edge guards 1 6 Lower the media load lever 1 7 Confirm the position of the media edge guards and press the OK key To complete the loading procedure follow the front panel instructions 8 Select cut sheet a Select SHEET using the or keys b Press the OK key to confirm 9 Select a media type 70 Chapter 2 How do I perform basic media operations ENWW How do I perform basic media operations a Select the media type using the or keys There are five preset media types to choose from Paper Glossy Matte Banner BLT_B Backlit b Press the OK key to confirm NOTE If you wish to select a media type that is currently not available then you will need to create a new media type c If required select the NEW MEDIA ENTRY option using the or key and press the OK key Refer to Manage media types Press the Cancel key to return to the SELECT MEDIA menu 10 The media will be loaded automatically If an error message is displayed remove the media and repeat the task Perform a manual media feed This section describes
226. w do I get the best image quality ENWW How do I get the best image quality 5 Select a media type number using the and keys and press the OK key NOTE If a number is not available then a new media type with that number has already been created Select another number 6 Press the key and the OK key to define the name of the new media type 7 Define the name of the new media type using the and keys to select the character to be set and the and keys to change the character 8 Press the OK key to confirm the media type name 9 Press the OK key to confirm the new media type Modify media type settings To modify the settings of a media type 1 Press the Online key 2 Press the key to enter the MEDIA REG menu 3 Scroll to the SELECT MEDIA menu with the and keys 4 Press the OK key to select a media number ENWW Manage media types 221 How do I get the best image quality 5 Scroll to the media type option you want to modify by using the and keys 6 Press the OK key to modify the value 7 Press the OK key to confirm The message below will only be displayed for newly created media types 8 Press the OK key to create media type 02 and the asterisk indicates that the media type has already been created The display returns to 1 display Press the Cancel key to cancel the process The front panel displays the top menu Delete a media type Media types from 02 to 20 can
227. waste ink Do not use any other kind of container or bottle to collect the liquid Consult your waste management company to ensure you are following correct and safe procedures Do not dispose of materials via the sanitary sewer or drains Hazardous waste disposal is regulated by local state and federal regulations 266 Chapter 13 Tell me about waste management ENWW Tell me about waste management Store the full bottle in an area that has been prepared for this purpose until it is emptied or removed by a waste management company for disposal Consult your local authorities about requirements or for advice on storing hazardous waste The bottle is provided with an undetachable cap to safely and securely close the bottle to avoid spillage when it is handled or transported Use disposable latex or Nitrile R safety gloves to handle or transport the bottle once full If you are emptying the HP supplied bottle into a larger container use the container for this chemical exclusively Never mix this chemical with other chemicals in the same container Seal the drum with a cap after pouring ink into it store it 25 feet 8 m away from ignition sources do not store in high temperature areas store away from direct sunlight This represents a serious safety hazard ENWW General recommendations 267 Tell me about waste management 268 Chapter 13 Tell me about waste management ENWW Tell me about waste managemen
228. will see that the cartridge is empty and ask to replace it The following front panel message is displayed XX Ink name K Black Lm Light magenta Lc Light cyan XX Ink name C Cyan M Magenta Y Yellow 3 Press the key and the Cancel keys at the same time and hold them down for at least two seconds ENWW Replacing an ink cartridge 259 Tell me about the ink system 4 The front panel will display a series of warning messages In response to each message press the Cancel key to cancel the process or the OK key to confirm that you wish to continue CAUTION Only press the OK key in the next step if you have read and fully understood how using non HP ink will affect your warranty Press the Cancel key to cancel the process or the OK key to confirm Press the Cancel key to cancel the process or the OK key to confirm Press the Cancel key to cancel the process or the OK key to confirm 5 Select CONFIRM NON HP using the or keys and press the Shift and OK keys simultaneously to accept and end the process Then the cartridge will be accepted but information about the ink level will not be available If you insert a new non HP cartridge the same process above will be entered automatically You do not need to press the and Cancel keys Ink cartridge storage and disposal CAUTION Securely put a used ink cartridge into a plastic bag and dispose of it as industrial waste Observe all local state and federal regulat
229. x Ink System Storage Liquid Cartridges and six Ink System Purging Cartridges HP 790 Ink System Cleaning Kit The HP 790 Ink System Cleaning Kit is used to clean the ink system with cleaning liquid after the printer has been powered off for two to four weeks or to try to recover the printheads and clean the ink tubes when 262 Chapter 12 Tell me about the ink system ENWW Tell me about the ink system the printer has been switched off for less than two weeks The HP 790 Ink System Cleaning Kit consists of six Ink System Cleaning Liquid Cartridges and six Ink System Cleaning Purging Cartridges ENWW HP 790 Ink System Cleaning Kit 263 Tell me about the ink system 264 Chapter 12 Tell me about the ink system ENWW Tell me about the ink system 13 Tell me about waste management It is the printer owner s responsibility to ensure that waste is disposed of in accordance with all local state and federal regulations There are registered waste management companies that have been authorized by local authorities to manage waste collection and disposal and that will manage waste management and disposal on your behalf We recommend that you contact your local authorities for a list of authorized companies or you can search for the nearest authorized waste disposal company on the World Wide Web Make sure that any waste disposal company you engage for this task is able to provide you with the necessary documentation proving their author

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