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HP D640 User's Manual

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1. um Description RS 232 RS 422 y o 1 Protective ground 3 z 2 Transmitted data data from printer n a Output 3 Received data received by printer n a Input 3 RS 422 Received data inverted RDA received by printer n a ii Input 4 Request to send This signal is HIGH when the n a Output printer is on 7 Signal ground 4 9 RS 422 Send data inverted SDA n a Output 10 RS 422 Send data non inverted SDB n a i Output 14 Must be connected to ground 7 to select RS 422 n a i Input mode SDB 18 RS 422 Receive data non inverted RDB n a i Input 20 Data terminal ready Y n a Output valid signal n a unimplemented B 2 Host Serial and Parallel Interface Configuration Using the Serial Interface The serial interface is accessible through a 25 pin female connector Figure B 2 at the back of the printer The interface can be configured to operate in an RS 232 or RS 422 configuration Use the control panel to set the configuration If you are set up for RS 232 operation you can convert to RS 422 operation by shorting pin 14 of the interface to ground pin 7 RS 232 interface RS 422 interface FGround rum y FGround Pas TxD 2 14 422Sel 2 14 422Sel RxD 3 u RxDA 3 RTS 4 17 4 17 5 48 48 RxDB S 19 19 Ground 7 Ground 7 9 22 TxDA 9 22 10 23 TxDB 10 23 11 24 Ji 24 12 25 12 25 Figure B 2 RS 232 and RS 422 Host Interfac
2. Handle 3 Figure 5 6 Handle 3 and Transfer Assembly Guide 3 Pushinand pull up on the transfer assembly to free it from the guide assembly as shown in Figure 5 7 Transfer assembly guide Transfer assembly Transfer assembly guide Figure 5 7 Removing the Transfer Assembly Maintenance 5 7 jo O c iv jen je P jen Periodic Cleaning When Replacing Drum 4 Use the supplied blower brush stored in a pocket inside the front door to clean the transfer assembly wire see Figure 5 8 Move the brush back and forth across the wires while quickly squeezing the rubber handle This blows air to help remove toner and paper dust Turn the transfer assembly over so the opposite side can be cleaned in the same way and do so Set the transfer assembly aside in a safe location Figure 5 8 Cleaning the Transfer Assembly 5 8 Maintenance Periodic Cleaning When Replacing Drum Transfer Assembly Guide To clean the Transfer Assembly Guide 1 Take out the drum unit refer to Removing the Drum on page 4 21 jo O c iv jen je P jen iv 2 Use the supplied cleaning cloths or vacuum cleaner to wipe up any toner or dust off the outside of the transfer assembly guide Clean all the way to the back of this guide See Figure 5 9 Figure 5 9 Cleaning Transfer Assembly Guide Maintena
3. ip c e O Ordering and Replacing Consumables 4 31 Fuser Kit Replacing the Fuser 3 Maintain pressure on the fuser and finger tighten the fuser locking knob clockwise to engage the frame and secure the fuser into position as shown in Figure 4 37 If the fuser does not seat properly do not force it Instead refer to Figure 4 37 while following the next two steps a Hold the fuser up against the printer using light pressure b Carefully rotate the decurler roller knob clockwise until you feel the gears turn easily and the fuser seats flush against the printer Tighten the fuser locking knob Decurler roller knob Fuser locking knob Figure 4 37 Fuser Locking Knob and Decurler Roller Knob 4 Verify all locks and levers are secure and then close the front door 5 Press Done 4 32 Ordering and Replacing Consumables Printer Pick Roller Kit Replacing the Tray Pick Rollers Printer Pick Roller Kit Replacing the Tray Pick Rollers Replace the pick rollers whenever the Control Panel indicates Pick Roller At End Life Replace Pick Roller or when you get excessive pick errors Each tray and the HCI contain pick rollers The Control Panel will indicate which one requires replacement This procedure is applicable to all three printer trays trayl tray2 and tray3 For the HCI replacement procedures see HCI Pick Roller Kit Replacing the HCI Pick Rollers on page 4 42 At
4. knob Lever 4 Duplex unit Duplex roller knob Handle 3 Lever 6 Transfer assembly guide Precharger cleaner Drum unit Lever b1 Knob 2 Knob 1 Figure 1 5 Behind the front door 1 10 About Your Printer Getting to Know the Printer Behind the Front Door When you open the front door of the printer you see the printer s internal components shown in Figure 1 5 and described below Fuser Applies heat and pressure which melts the toner and adheres it to the paper Drum unit Contains the precharger photoconductor drum and cleaner Transfer guide Contains the transfer unit which moves the print image from the drum to the paper Fuser Locking knob Secures the fuser in the printer chassis Cleaning roller Applies silicone oil and cleans the fuser roller Drum unit locking knob Secures the drum Precharger Cleaner Helps keep the drum surface free of stray toner Decurler roller knob Used to clear paper jams in the immediate area Duplex roller knob Used to clear paper jams in the duplex paper path during double sided printing Knob 1 Used to clear paper jams as the paper exits the paper trays and enters the drum area Knob 2 Used to clear paper jams as the paper exits the paper trays and enters the drum area Handle 3 Lowers the transfer guide to clear paper jams in the drum area Decurler lever Pr
5. User Manual Model D640 Printer and Accessories HP 5000 D640 Cut Sheet Printer User Manual Printer and Accessories Hewlett Packard Company C5620 90024 E0397 UJ oioao Notice Hewlett Packard makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard shall not be liable for errors contained herein or for incidental or consequen tial damages in connection with the furnishing performance or use of this material Hewlett Packard assumes no responsibility for the use or reliability of its software on equip ment that is not furnished by Hewlett Packard This document contains proprietary information which is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company The information contained in this document is subject to change without notice Printing History The dates on the title page change only when a new edition is published Edition 2 0 March 1997 Copyright 1997 Hewlett Packard Company All rights reserved March 1997 Please address any comments or questions to Publications Manager System Peripherals Operation HP5000 Printers MS 44MC Hewlett Packard Company 19111 Pruneridge Avenue Cupertino CA 95014
6. c a a 5 c i9 O The Main Screen display Figure 2 5 shows the path the paper takes from the selected paper tray to the selected output area The display also shows the installed paper trays and associated paper sizes as listed in Table 2 1 Paper Size Symbol Description LTR indicates that the tray contains letter size paper The symbol indicates Letter the long edge is leading into the paper path and the filled in symbol LTR indicates the tray has paper Note paper size determines whether the long or short edge leads into the paper path A4 indicates that the tray is set to contain A4 size paper The empty A4 symbol indicates the tray has no paper Legal LGL indicates legal size paper installed The symbol indicates the short LGL mm edge is leading into the paper path and that the paper tray has paper CUS indicates that custom paper is installed in the custom tray This Custom particular custom tray paper configuration has the long edge leading into CUS the paper path Control Panel 2 5 Function Buttons HCI HCI indicates that the HCI is installed and contains paper Paper size can only be LTR or A4 depending on the model of the HCI A3 indicates that A3 size paper is the specified paper size but the missing is symbol indicates that the tray is open Table 2 1 lists all available standard paper categories and
7. 1169 2338 3507 7014 8417 297 2 16 Control Panel Configuration Menu Settings 5155 min This setting specifies the width dimensions of custom paper 12240 The table below lists the minimum and maximum custom paper Customsize height 12240 max height in units an incremental adjustment The factory default unit scale is 1 720 but you can reset the unit size with the unit setting see Unit on page 2 17 milli Unit Size Setting customsize height inch in tak 1 100 1 200 1 300 1 600 1 720 MM Minimum 7 17 182 716 1432 2148 4296 5155 182 Maximum 17 0 431 8 1700 3400 5100 10 200 12 240 432 1 100 Sets the unit values used in customsize and imageshift 1 200 1 300 Unit 1 600 1 720 MM 200 dpi Sets the print resolution for graphic images in dots per inch dpi Dpi 300 dpi 600 dpi OFF The D640 is able to print an image across the entire surface of the ON physical paper The image is clipped to prevent an image from printing within 1 6th inch of any paper edge This ensures optimum print quality for the printed image If you don t want this automatic clipping you can set the printer to Clip Clip OFF Even with Clip 2 OFF the image will only print to the edge of the paper if your print job contains the appropriate commands See Setting Up Edge to Edge Printing on page 6 23 for more information
8. FONTS Typeface Report lists all available typefaces currently installed in the D640 s virtual cartridges TABLE Table provides images and programming codes for each available typeface MENUS Menus provides all current menu settings TESTPRINT estprint provides a ripple test pattern filesA filesA is the printer s 3 5 inch floppy disk drive FDD A drive for inputting information filesC filesC is the printer s C drive hard disk drive or HDD list of directories and files Control Panel 2 29 Printer Tasks Introduction This chapter guides you through common tasks associated with frequent use of the printer If you want to Go to Remove and install the paper trays page 3 2 Adjust the standard tray paper guides page 3 3 Set standard paper sizes in the menu settings page 3 7 Adjust the custom tray paper guides page 3 8 e Set custom paper sizes in the menu settings page 3 10 L e Lock out a paper tray page 3 18 a Stop or interrupt a printing job page 3 21 m Diagnose and fix paper jams page 3 22 2 e Check error messages and troubleshooting page 3 49 lt OW Printer Tasks 3 1 Removing and Installing the Paper Trays Removing and Installing the Paper Trays 1 Pull out the standard tray as shown in Figure 3 1 Figure 3 1 Pulling out Standard Tray 2 Install the standard tray by sliding it back in 3 Pull out the custom tray as shown in
9. Copyrights and Trademark Credits Adobe PostScript PostScript II and the PostScript Logo are trademarks of Adobe Sys tems Incorporated which may be registered in certain jurisdictions Arial Times New Roman and Monotype are registered trademarks of the Monotype Corpora tion Bi Tronics PCL5 and REt are trademarks of Hewlett Packard Company Helvetica and Univers are trademarks of Linotype AG and or its subsidiaries in the U S or other countries Macintosh computer is a product of Apple Computer Inc Microsoft is a U S registered trademark of Microsoft Corporation Windows and LAN Manager are trademarks of Microsoft Corporation Novell is a trademark of Novell Incorporated TrueType is a trademark of Apple Computer Inc WordPerfect is a registered trademark of WordPerfect Corporation ITC Zapf Dingbats is a U S registered trademark of International Typeface Corporation Albertus Antique Olive Arial CG Omega CG Times Clarendon Condensed Coronet Cou rier Garamond Letter Gothic Marigold Symbol Times New Roman Univers Univers Con densed Wingdings are trademarks of Agfa Division of Miles Inc CG Times a product of Agfa Corporation is based on Times New Roman a registered trade mark of Monotype Corporation PLC Centronics is a trademark of Centronics Data Computer Corp Intellifont is a trademark of Miles Inc Portions of the software in the PostScript upgrade are C
10. duplex and duplexv 1 min This setting specifies the relative darkness of the print ona 10 scale of 1 to 15 with 15 being the darkest setting Gray scale 15 max patterns show the most visible effect The effect of changing Density Density can be seen immediately Note The higher the density number the quicker toner is used To conserve toner use a lower setting cont Sets the number of pages printed when you print the Testpaces 1 min testpage in the Test menu The cont selection causes printing pag 30 to continue until you press End and select ABANDON 30000 max OFF Turns on a special area on the Control Panel which displays Monitor ON printer registers This should only be set to ON when directed by your service provider for troubleshooting minute 0 59 Sets the current date and time The date and time is hour 0 23 displayed on the Control Panel and printed on all test reports Date Time dele cua month JAN DEC year last 2 digits of year Control Panel 2 25 o Cc ca a i C i9 O PapSize Menu Settings PapSize Menu Settings PapSize provides access to configure the paper size in the input trays and the HCI When you see pointers on the screen pointing up or down that indicates there are additional selections available by using A or V to access them In the table below indicates that a setting is present only if required option is installed HCI HCO PostScript The equa
11. Custom Paper Size Support The D640 supports non standard paper sizes with a custom paper tray Paper sizes as small as 4 75 inches by 7 2 inches 120 mm x 182 mm or as large as 11 7 inches by 17 inches 297 mm x 431 8 mm can be accommodated The custom paper tray can be used as trayl tray2 or tray3 When using more than one custom paper tray each tray must contain the same size of paper Backlit LCD Display The D640 features a backlit menu oriented Liquid Crystal Display for ease of configuration and printer management Five different languages are supported English German French Spanish and Italian Multiple Interfaces The D640 features integrated Bitronics parallel and serial interfaces and supports automatic switching between these two interfaces HP JetDirect EX external network interfaces purchased separately provide Ethernet IEEE 802 3 or Token Ring IEEE 802 5 LAN interfaces The same network management software used with HP LaserJet printers and HP JetDirect cards can be used with the D640 and HP JetDirect EX products allowing networked HP printers to be administered and managed with a common set of software tools PostScript Level 2 PostScript is available for the D640 as an add on product and includes an additional 16 megabytes of memory The printer can be configured to automatically switch between PostScript and PCL print jobs About Your Printer 1 3 Accessories For the D640 Printer Compatibility w
12. Maintenance Introduction Cleaning the D640 is an important factor in assuring optimum print quality There are two cleaning routines to follow ashort weekly cleaning routine that removes paper dust and stray toner particles from the exterior of the printer amore thorough internal cleaning procedure that should be performed when you replace the drum Weekly Cleaning Investing just a few minutes on your D640 s maintenance each week ensures minimum downtime and maintains high print quality Make sure someone is responsible for printer maintenance Perform the maintenance tasks at the recommended intervals Use these tools for cleaning Cleaning cloths supplied with the D640 printer Rags Vacuum cleaner specially designed for picking up toner Blower brush supplied with the D640 printer Note Turn the main power switch OFF before performing the weekly cleaning Caution Make sure that the toner vacuum is properly grounded before using it in the printer or the printer may sustain electrical damage Refer to the vacuum s operating manual Maintenance 5 1 Weekly Cleaning Removing Stray Toner During removal or replacement of various consumable parts toner occasionally spills onto the printer interior or exterior Do not attempt to clean up spilled toner with water or any other fluid as this can harm the developer toner and printer mechanism Use a vacuum cleaner especially designed for
13. Paper indicators Provide a visual gauge for the size and relative amount of paper in each tray Main power switch Applies line voltage to the printer Trays 1 2 and 3 These are the input paper trays for standard size media You can also obtain and install optional adjustable custom trays that hold custom or standard sizes of paper Front door Provides access to the printer s interior Front cover Provides access to the printer s floppy disk drive for installing PostScript and PCL code updates About Your Printer 1 7 wi o ro gt 2 C ar ot lt x Getting to Know the Printer PC card slot Serial diagnostic port Floppy disk drive Front cover For support use only Figure 1 4 Behind the front cover 1 8 About Your Printer Getting to Know the Printer Behind the Front Cover The front cover is located below the Control Panel as shown in Figure 1 4 When you open it you find the following PC card slot Used only for support testing and covered with a rubber protective cap Serial diagnostic port Used only for testing Floppy disk drive Used for updating printer functions and installing the PostScript upgrade About Your Printer 1 9 wi o ro gt 2 Cc 5E ot lt x Getting to Know the Printer Fuser locking knob Fuser unit Drum unit locking knob Cleaning roller Lever 5 Decurler roller
14. Hewlett Packard Ltd 23 25 F Vibulthani Tower II 3199 Rama IV Road Klongtan Klong Toey Bangkok 10110 Thailand 662 661 3900 34 Hewlett Packard Vietnam Tecasin Business Centre 243 243B Hoang Van Thu Unit G10 12 Tan Binh District Vietnam 84 8 844 3441 Warranty and Support F 5 Ke en Gc ze Cc Q Eg z Warranty Warranty HP Maintenance Agreements Hewlett Packard has several types of maintenance agreements that meets a wide range of support needs On Site Service Agreements To provide you with the support level best suited to your system usage and support budget HP has on site service agreements with two response times Priority On Site Service is designed for production critical applications giving you four hour service response to your site for calls made during normal HP business hours Next Day On Site Service provides on site support by the next working day following your service request Extended coverage hours and extended travel beyond HP designated service zones are available for additional charges on most on site service agreements HP5000 Model D640 Warranty This warranty entitles you to standard warranty services for your HP5000 Model D640 printer and is available from HP worldwide However there may be local variations in the level of warranty service You should contact the local HP Service Center to check for the applicable local warranty in your country or p
15. Specifications and Regulatory Information C 11 Printer Custom Paper Tray Specifications HCO Environmental Specifications Table C 13 lists the HCO environmental specifications Table C 13 HCO environmental specifications Ambient Condition Operating Non operating Temperature 15 to 35 C 0 to 35 C Humidity 20 to 80 RH 20 to 80 RH no condensation no condensation 40 to 60 RH optimal 40 to 60 RH optimal Temperature and 15 C per hour or less and 30 RH per day or less no humidity gradients condensation Printer Custom Paper Tray Specifications The C5634A custom paper tray is a user installable optional paper tray compatible and switchable with any of the standard printer paper trays The custom paper tray can hold up to 500 sheets of paper as listed in the Table C 14 specifications Table C 14 Custom paper tray physical specifications Minimum Maximum Width 120 mm 297mm Length 182 mm 431 8 mm The paper guides in the custom paper tray are adjustable and it also supports the following standard media sizes Letter Legal Ledger Executive A3 A4 A5 B4 and B5 PostScript Upgrade The C5630A PostScript upgrade is a user installable optional upgrade for PostScript Level 2 emulation You can add PostScript to your D640 printer with the C5630A PostScript upgrade If you add PostScript you must also install another 16 MB of printer memory included with the C5630A
16. 2 Turn cap around and place in the storage location as shown in Figure 4 20 Empty bottle Figure 4 20 Installing Developer Purge Bottle 3 Insert developer collector bottle into storage position Note The developer collector bottle will not fit if you forget to move the small cap to its storage location 4 Close upper right cover 5 Press Done on the Control panel 4 16 Ordering and Replacing Consumables Replacing Developer Replacing the Ozone Filter Replace the ozone filter after every other developer replacement 1 Locate the ozone filter packaged in the Developer Kit 2 Remove the used filter from the filter holder and install the new one as shown in Figure 4 21 Handle Handle Ozone filter holder Ozone filter Figure 4 21 Replacing the Ozone Filter 3 Discard the used filter The filter is not made of recyclable materials dispose of it in accordance with local regulations o o re iv 5 D c i9 Oo Ordering and Replacing Consumables 4 17 Drum Kit Replacing Drum and Transfer Assembly Drum Kit Replacing Drum and Transfer Assembly The drum and transfer charger are always replaced together The drum is replaced when the Control Panel indicates Drum at end life Replace drum Caution The drum surface is easily damaged Avoid contact with the drum surface and don t expose the drum to light for extended periods of time Scratches will appear as dark
17. Contination arrows tray Rize LEGAL LEDGER EXECUTIVE A4 V A5 Figure 2 8 Continuation arrows Additional selection above Printing copies Additional selections below Figure 2 9 Up and down continuation arrows 2 8 Control Panel Custom Menu Settings Once you have highlighted the submenu selection Figure 2 8 press the Select function button to activate your selection and return to the previous level The Online function button will change to Save You can make further changes to the settings or press Save to store your new settings and return the printer to a Ready free state Note Changes to menu settings can only be made in the Ready free state If you try to make a change and see the message menus locked it means that the printer is processing a print job and changes cannot be made Changes to settings are not permanently saved unless you press the Save button after making all configuration changes When you press Save your new settings are stored in the power on configuration If you do not Save the new settings are only active until you change them again cycle power or print a job that contains a reset command Custom Menu Settings The printer provides a means to maintain three different Control Panel custom configurations This allows you to pre program configurations for later use Configuration items available under the Printing Configuration PCL Comms and some of the Mai
18. Figure 3 34 Opening paper tray 3 24 Printer Tasks Clearing Paper Input Jams 2 Examine the right side of the tray area particularly the extreme upper right where the paper leaves the tray and is pulled into the paper path There may be one or more pieces of paper jammed in it If there is no obvious jam reach up into the upper right corner of the tray feel for paper stuck there and remove any jammed paper Pull gently as the paper could tear Refer to Figure 3 35 3 If you do not find any jammed paper open the lower right cover and check for paper 1 Lower right cover Figure 3 35 Removing paper jam from tray area 4 Press Clear If no other paper jam indications appear on the Control Panel you are ready to resume printing If the Control Panel still shows a jam search the area again or the area indicated on the Control Panel o x o poan o jen pen A Printer Tasks 3 25 Clearing Paper Input Jams Clearing a Feed Path Paper Jam The feed path paper jam paper path is the path between the paper feed unit pulls paper from the trays or HCI and the drum unit A jam in this area will display feed path jam 1 jam 2 or jam 4 depending on where the jam physically occurs Figure 3 36 shows the location of the Feed path paper jam indication on the Control Panel Remove paper amp Press Clea PCL Blinking LTR MM LTR Clear Test PapSize Feed path jam 1 Feed pat
19. zON When a paper jam occurs the printer reprints all pages that did not Jamrecover OFF completely exit the printer s paper path If you do not want pages to y automatically reprint after a paper jam is cleared set Jamrecovery OFF OFF This setting specifies economy mode When it is used for printing ON drafts you can save up to 30 percent of your toner consumption In Economode economy mode solid black areas are filled in with a hatched pattern When economode is ON the economode mark e appears in the Control Panel as shown in Figure 2 15 Tip To make configuring the Imageshift and Customsize settings easier set the units to MM and make a coarse setting Then use a finer unit setting to fine tune the adjustment Control Panel 2 17 o c a a 5 t i9 O Configuration Menu Settings Economode Ready free JUN 18 05 32 23 PCL LTR E LTR E EESTI LTR w Offline Custom Menu Test PapSize Figure 2 15 Economode off This setting specifies the amount of time after the last print job 15 MIN before the printer enters PowerSave When the printer enters Powersave 30 MIN PowerSave it switches off the Control Panel backlight and lights 1 HR the green PowerSave indicator Any activity on the printer serial or 2 HRS parallel interface or Control Panel buttons restores full power 3 HRS ENGLISH This setting specifies the language of text displayed on the Control FRANCAI
20. 40 5 in 1030 mm 23 0 in 1 38 in 25 2 in 585 mm 35 mm 640 mm Figure C 1 D640 Printer Physical Dimensions C 4 Specifications and Regulatory Information Printer Specifications ned pone 33 5 in 850 mm adeosc caddadaddcesdede utm cee i Y 84 3 in t 2140 mm Printer 25 2 in 640 mm SERS SS E E E ee eS Seis E e Rp A gt Operating 25 6 in i Side 650 mm a es MEE t 33 5 in 230i 33 5 in 850 mm 585mm 850 mm i l 90 0 in 3 2285 mm y Figure C 2 D640 Printer required service area dimensions Table C 4 Printer electrical specifications Item Specifications Voltage 120 to 127 VAC 10 12A 200 to 240 VAC 10 7A Input power Phase Single phase Frequency 50 60Hz 5 Power consumption 1 300 VA or less than during operating Heat production 894 kcal per hour 3550 Btu per hour In rush current Up to 100 amps Note Ifthe printer is connected to a line conditioner make sure the line conditioner can support the in rush current requirement for the printer o Cc 2 Pu C O o o Q op Specifications and Regulatory Information C 5 Printer Specifications Table C 5 Printer environmental specifications Ite
21. Custom menu 2 9 custom paper 1 3 2 27 3 10 custom paper tray 3 8 to 3 15 specifications C 12 D decurler lever 1 11 developer 1 13 6 9 adding 4 12 replacing 4 9 developer collector bottle 1 13 installing 4 16 developer fill lid 4 14 developer kit 4 3 Index 1 developer purge bottle 4 16 display brightness 1 18 2 2 documentation holder 1 15 drum 1 11 6 9 installing 4 24 removing 4 21 unpacking 4 23 drum kit 4 3 4 18 replacing 4 18 duplex alignment 6 19 jams 3 38 printing 1 1 1 2 printing edge to edge 6 23 duplex area cleaning 5 6 E economode 2 17 6 7 edge to edge printing 6 23 ejection unit 1 7 1 15 3 43 Energy Star compliance 1 4 C 15 error messages 3 49 A 7 F floppy disk drive 1 9 font cartridges See virtual font cartridges fonts 4si compatibility 6 26 forms printing 1 1 D 11 function buttons 2 2 2 6 fuser 1 11 6 10 D 1 installing 4 31 paper jams 3 36 removing 4 30 fuser kit 4 3 replacing 4 29 fuser locking knob 1 11 Index 2 hard disk 1 4 HCI 1 3 1 16 capacity 1 16 connector 1 15 dimensions chart C 8 C 11 door 1 16 electrical specifications C 9 loading 3 16 paper jams 3 32 paper shelf lowering button 1 16 release handle 1 16 service area C 8 service area requirements C 11 specifications C 7 weight C 8 C 11 HCO 1 17 C 11 acoustics C 14 capacity 1 17 connector 1 15 electrical C 11 heat production C 11 operating humidity C 12 operating temperature
22. Front 25 6 in 650 mm Service area Back 33 5 in 850 mm Right 33 5 in 850 mm C 8 Specifications and Regulatory Information High Capacity Input HCI Specifications 4 4 33 5 in 850 mm mo edes uem caedem et tm dos de EN t 84 3 in t 2140 mm i 25 2 in HCO Printer HCI 640 mm E cu mss mi masa m qmm nmn m qe ce rini d Rr m RR Y i i n i i 4 Operating 25 6 in Side 650 mm ET Vows ane 33 5 in 230in 33 5 in 850 mm 7 585 mm 850 mm i 21 25 in 11 38 in 540 mm 289 mm 122 6 in i g 3114 mm E Figure C 5 HCO left D640 Printer center and HCI right required service area dimensions HCI Electrical Specifications Table C 9 lists the HCI electrical specifications Table C 9 HCI electrical specifications Item Specification Input power 24VDC supplied from D640 printer Power consumption 30VA or less during operating o Cc 2 lo o o Q Qo Specifications and Regulatory Information C 9 High Capacity Output HCO Specifications High Capacity Output HCO Specifications Figure C 6 shows the user installable high capacity output HCO Model number C5623A is the 120V AC version and model number C56244 is the 240V AC version The HCO can stack up to 2000 sheets of paper 16 110 I 408 mm 474 it 442 mm pit 46 gf d Printer
23. Line up the guide pins on the bottle with the guide pin openings on the toner fill opening Insert and turn the toner bottle clockwise 180 to start filling as shown in Figure 4 3 o o re iv 5 D c i9 Oo Ordering and Replacing Consumables 4 5 Replacing Toner Empty toner bottle Figure 4 8 Filling the toner and removing the Toner Bottle Note It will take about 30 seconds for the toner to empty into the toner hopper Because the toner bottle is translucent you should be able to see the toner empty out of the bottle 8 When empty turn the toner bottle counterclockwise 180 and remove as shown in Figure 4 3 9 Close the toner fill flap as shown in Figure 4 4 Toner fill flap Figure 4 4 Closing the Toner Fill Flap 10 Discard the toner bottle The toner bottle is made of recyclable materials Dispose of it according to local regulations 4 6 Ordering and Replacing Consumables Replacing Toner Replacing the Toner Collector Bottle If you have toner recycling turned on you can skip this step For information about toner recycling refer to Managing Consumables on page 6 6 When you replace the toner remove the old toner collector bottle and replace it with a new empty one Refer to Figure 4 5 for an illustration of the toner collector bottle location Figure 4 5 Toner Collector Bottle Replacement Dispose of the old toner collector bottle in accordance with local regula
24. Normal Printer Status No Error Condition Displayed 2 3 Abnormal Printer Status 2 4 Checking Paper eorne ux E d cates dedtusaepediaene 2 5 Function Buttons mee SR EIQUE EU SEEN 2 6 Navigating Through the Control Panel 000 2 7 Custom Menu Settings lees 2 9 Printing Menu Settings isco croise tepare aea a ESA E a a 2 11 Configuration Menu Settings leen 2 14 PCE Menu Settings sore REIR UNE eens Meet eee es 2 19 Comms Menu Settings 2 21 Serial Interface Configuration Example 0 2 23 Maintenance Menu Settings eese 2 24 PapSize Menu Settings 0 0 0 0 eee eee eee eens 2 26 Lest Menu Sen gs 6 seta sok on UDIN o Eee e Fg 2 28 3 Printer Tasks Introduction ies dees hia e UC ER s eR 3 1 Removing and Installing the Paper Trays 000 3 2 Adjusting Standard Tray Paper Guides 00 000000 3 3 Setting Standard Paper Sizes 0 eee eee eee 3 7 Adjusting Custom Tray Paper Guides 00 00 0000 00005 3 8 Setting Custom Paper Sizes 0 0 0 ee eee 3 10 Configuring Custom Tray Menu Settings 0004 3 11 Loading Paper Into Trays and HCI 0 2 0 0 00 e eee eee 3 16 Opening Papert zoo suut EEUU ach Se EAE E RE Se 3 16 Locking Paper Lrays socsdsensessteesebbrg49 Brus gob ead else Debet 3 18 Stopping or Interrupting Print Jobs 0 0 2 0 000000000 3 2
25. at P Pd gt A Figure C 6 High Capacity Output physical dimensions HCO Paper Handling Specifications Table C 10 lists the HCO paper handling specifications Table C 10 HCO paper handling specifications Item Specifications Processing speed 40 ppm Size Letter Legal Ledger Executive A3 A4 A5 B4 JIS B5 ISO Paper Type Plain paper Label paper Transparency Bond paper Pre punched paper 64 to 90g m2 C 10 Specifications and Regulatory Information High Capacity Output HCO Specifications HCO Physical Specifications Table C 11 lists the HCO physical dimensions unit weight and also provides the required Service access area dimensions Figure C 6 illustrates these specifications Table C 11 HCO physical specifications Item Specification Width 16 1 in 408 mm Dimensions Depth 17 4 in 446 mm Height 36 0 in 913 mm Weight About 70 Ibs 32 kg Front 25 6 in 650 mm Service area Back 33 5 in 850 mm Right 33 5 in 850 mm HCO Electrical Specifications Table C 12 lists the HCO electrical specifications Table C 12 HCO electrical specifications Item Specifications Voltage 100 to 120 VAC 10 200 to 240 VAC 10 Input power Phase Single phase Frequency 50 60Hz Power consumption 120 VA or less than during operating Heat production 83 kcal per hour o jen 2 oO lo oO o Q ep
26. 1 counterclockwise to move any paper into view Remove any paper found as shown in Figure 3 67 HCO Lever 1 Figure 3 67 Clearing HCO upper section paper jam using Lever 1 5 Close the HCO door 6 Ifjammed paper is not visible there may be paper jammed between the HCO and the printer o x o poan o jen pen A You ll need to separate the HCO from the printer and check for jams See the following section for more information Printer Tasks 3 47 Clearing Paper Output Jams Separating the HCO and Printer To separate the HCO from the printer 1 The printer physically connects to the HCO with a connecting pin which fits into the corresponding positioning hole on the HCO See Figure 3 68 M Connecting Pin H Positioning Hole Bracket B Bracket A Figure 3 68 Separating HCO and printer 2 Figure 3 69 shows detailed look at the connecting pin and the positioning hole Push HCO left to disengage Printer Printer Pull HCO away from printer Unscrew Bracket A Figure 3 69 Printer connecting pin and HCO positioning hole configuration 3 48 Printer Tasks Handling Error Messages and Troubleshooting 3 Unscrew bracket A which connects the HCO to the printer Push the HCO to the left to disengage the connecting pin from the positioning hole 5 Pull the HCO away from the printer It is still connected by a cable but you shou
27. 10 C difference in temperature between storage environment and printing environment Paper is affected by temperature and humidity variations during transport storage and use When the atmosphere is moist paper tends to have wavy edges conversely when the atmosphere is dry paper tends to have wavy centers D 18 Using Paper Purchasing Handling and Storing Acclimatizing paper to the best performance conditions described above minimizes these adverse affects but exposure to temperature and humidity extremes will eventually make acclimatization impossible In extreme conditions the paper may become unfit for use For optimum results keep paper supplies in moisture proof packaging and load only the amount that will be used soon o Q am e eo 2 Printer Normal Operating Environment The specifications for the printer s operating environment are defined below Observing these environmental guidelines helps ensure trouble free printer operation The temperature and humidity of the paper used with the printer should be in balance with the printer s environment Temperature 59 F to 95 F 15 C to 35 C Relative Humidity 20 to 80 Altitude 0 to 7000 feet 0 to 2150 m Total Operating Environment Figure D 4 is a map of the operating range of the printer showing recommended maxima and minima for temperature and humidity Operating the printer in the A C D and E areas of Figure D 4 may result in lower
28. 1396 08 27 17 Figure E 8 Printer Menus Report Sample Sheet 3 of 3 Printing Reports E 15 The Ripple Test Print The Ripple Test Print The printer provides a test print ripple pattern that is useful in checking print quality and paper feeding The test print pattern uses the font and point size specified in the PCL menu To print a test print ripple pattern 1 At the Main Screen press Test SETUPS is highlighted 2 Press V to TESTPRINT TESTPRINT is highlighted 3 Press Select Note TESTPRINT will print several pages You can change the number of pages printed by altering the testpages configuration in the Maintenance menu See Maintenance Menu Settings on page 2 24 Figure E 9 shows the ripple test pattern The pattern allows visual observations of print quality Troubleshooting with the Ripple Test Pattern The ripple test pattern can help determine if the printer is operating at optimum performance or if it needs maintenance 1 Look at the test pattern and other print jobs that indicate print quality problems 2 Goto Maintaining Print Quality on page 6 1 and follow the instructions for comparing your observations to the supplied problem samples 3 Identify the problem with the sample and perform the maintenance as described E 16 Printing Reports The Ripple Test Print BRCDREZHIUKI MRCPORSTIVARTA X abedecghijklInnopqz TUVWXYZ f ABCD GI JELMA ECRETUWWXYZ abedetazijklmasogrstuvux
29. 3 17 Menu options 7 Press W to highlight Configuration 8 Press P to get Configuration options Figure 3 18 9 Press V to select units Figure 3 18 Configuration newline CR LF traylock sizes CONFIRM imageshift customsize Y 1 720 A w gt Figure 3 18 Configuration options 3 12 Printer Tasks Configuring Custom Tray Menu Settings 10 Press A or V to select your unit size selections Figure 3 19 Configuration units 1 100 1 200 1 300 1 600 MIU MM Online A v Select Figure 3 19 Unit size selections 11 In our example 1 100 is highlighted Figure 3 20 Configuration units 1 200 1 300 1 600 1 720 MM Online Select o x o poan o jen pen A Figure 3 20 Highlighting 1 100 12 Press Select Figure 3 20 is displayed 13 Press A to highlight customsize Figure 3 21 Configuration newline CR LF traylock sizes CONFIRM imageshift V units 1 100 Figure 3 21 Customsize selection Printer Tasks 3 13 Configuring Custom Tray Menu Settings 14 Press gt to highlight width Configuration customsize 8416 height 12240 Online Figure 3 22 Customsize width and height selections 15 Press A or V until your number is highlighted our example is 500 as shown in Figure 3 23 Configuration customsize width 501 502 503 504 505 Online Select Figure 3 23 Width sele
30. 3 8 Securing the paper guide 3 6 Printer Tasks Setting Standard Paper Sizes Setting Standard Paper Sizes Use the PapSize setting to configure the printer for the size of paper installed in each paper source Note The D640 does not detect paper size You must visually check each drawer to verify that it contains the correct paper 1 At the Main Screen press PapSize Figure 3 9 appears PapSize SLETTER tray2size LETTER tray3size LETTER Online Figure 3 9 PapSize 2 Verify that all trays have the correct paper size loaded o x o Mv xc o Cc pen A 3 Select the drawer using V The selection is highlighted for example tray 1size 4 Press anda list of sizes appears on the Control Panel Figure 3 10 Contination arrows trayilSize LEGAL LEDGER EXECUTIVE A4 V A5 Online Select Figure 3 10 Paper Size Selection Printer Tasks 3 7 Adjusting Custom Tray Paper Guides 5 Use A or V to move to the correct paper size Figure 3 11 traylsize WAZ _ JISB4 JISB5 CUSTOM Figure 3 11 Paper size selection continuation 6 Press Select to choose the desired size and then press Online to save your choice and return to a Ready Free state Adjusting Custom Tray Paper Guides Note The D640 printer does not support printing on envelopes Do not use the custom paper tray to feed envelopes or paper jams will result Note You can use sta
31. 32 Printer Tasks Clearing Paper Input Jams 2 Inspectthe top of the HCI paper stack for jammed paper and remove any sheets that are stuck in the paper ejection area or which look crumpled or otherwise defective as shown in Figure 3 45 7 D A E A SAL Figure 3 45 Removing paper from HCI 3 Close the HCI door as shown in Figure 3 46 The paper rises up to the operating position automatically o x o poan o jen pen A 5 Figure 3 46 Closing the HCI door 4 Press Clear If there is no paper jam indication you are ready to resume printing If the Control Panel still shows a jam search the area again or the area indicated on the Control Panel Printer Tasks 3 33 Clearing Paper Input Jams Clearing HCI Jam 2 If the Control Panel shows an HCI jam 2 there may be paper jammed between the HCI and the printer Squeeze the HCI top handle to release the HCI from the printer and then pull it away as shown in Figure 3 47 Figure 3 47 Releasing the HCI from the printer 5 If there is paper hanging out of the printer or the HCI remove it as shown in Figure 3 48 Figure 3 48 Removing paper between the HCI and the printer 3 34 Printer Tasks Clearing Paper Path Jams 6 Pushthe HCI towards the printer until it latches and check the Control Panel 7 Press Clear If there is no paper jam indication you are ready t
32. 4 C 15 Laser Safety Standards iiien onne e E eee ee C 16 Printer Laser Equipment Compliance Label C 16 Laser Safety Statement USA Only 0 00 000000 C 16 Laser Safety Statement Finland Only 000 C 17 HP Declaration of Conformity lessen C 18 xiv D Using Paper Supported Print Media Types D 1 Alternate Sources of Information leen D 1 Paper Manufacturing 1 2 0 eee ne D 2 Sources Of Paper crre edeo a eed eap er p RR Eaedem eR D 2 Packaging lt 4 06 o bie ec tees lh tb ais Say esu Heels ees D 3 Media Selection Specifications and Guidelines 0 D 3 Recommendations to the Customer 0 000000 e eee eee D 4 Potential Problems s ccce ERE RS ERAS Se SEDE ERES D 7 Fusing Compatibility sar onia ee A A ee D 8 Understanding Paper Ream Labels D 9 General Guidelines eee ree RR ps ERREUR ER ERE D 9 Recommended Paper Specification Summary D 10 Pre printed Forms and Letterhead lllllleeleessesnss D 11 Adhesive Labels eser Ree RRMHLEERCERE CE S D 12 Other Special Medi sese RD RR RD EG D 16 Things to Avold oe cee ice eels ER eR REIR I E E D 16 Purchasing Handling and Storing 0 00 0 000 2 e eee D 16 Purchasing Information 0 0 cece cece ee eee eee D 17 SHIpPPMN G s seca ee eae WU GP ROP AS SR A RRS ERS D 17 STONE zoe d E E E Rp UE MEE I
33. 4 33 power consumption C 5 powering on 1 18 resetting A 1 resolution 1 1 1 2 service area dimensions C 5 specifications C 2 to C 6 standard features 1 1 status 2 3 support F 1 warranty F 6 weight C 3 printer control language See PCL printer exterior cleaning 5 5 Printer Menu Settings report E 12 Printer Setup report E 1 printing alignment sheets 6 12 duplex 1 1 1 2 edge to edge 6 23 forms 1 1 D 11 input capacity 1 1 reports 2 28 resolution C 2 speed C 2 stopping or interrupting 3 21 Printing menu 2 11 R recycling toner 1 3 6 8 removing drum 4 21 fuser 4 30 paper trays 3 2 replacing cleaning roller 4 7 consumables 1 2 developer 4 9 drum kit 4 18 fuser kit 4 29 ozone filter 4 17 pick rollers 4 42 toner 4 4 toner collector bottle 4 7 transfer assembly 4 19 reports Maintenance E 6 Printer Menu Settings E 12 Printer Setup E 1 printing 2 28 E 1 to E 16 Ripple Test Print E 16 Symbol Set Table E 10 Typeface E 8 resetting printer A 1 resolution printer 1 1 1 2 reversing unit area cleaning 5 5 Ripple Test Print report E 16 S screen contrast control 1 7 serial interface configuring 2 23 B 1 to B 3 connector 1 9 1 15 B 1 specifications best print area C 6 custom paper tray C 12 HCI C 7 HCO C 10 introduction C 1 optional accessories C 7 printer C 2 to C 6 transparencies D 14 standby switch 1 7 2 2 status checking 2 3 messages A 3 printer 2 3 stopping printing 3 21 support F
34. 500 sheets in tray1 and 3000 sheets in the HCI You could also load paper for job separation in tray2 and tray3 to increase capacity to 1500 sheets 6 24 Advanced Topics Configuring for LaserJet Illsi and 4si Compatibility If HCI Alias is set to HCI the values shown below in Table 6 1 Paper tray map for HCI Alias HCT are correct If HCI Alias is set to tray2 then you can send a job to either a 4si or a D640 Table 6 1 Paper tray map for HCI Alias HCI Illsi 4si D640 5si upper tray upper tray tray1 upper drawer tray2 lower tray middle tray tray2 lower drawer tray3 n a High Capacity Input High Capacity Input n a lower drawer tray3 fold out tray tray1 You can also set the default paper tray used if there is no paper size or paper source command embedded in the print job from the Control Panel Use the intray setting in the Printing Menu Using the LaserJet 5Si Driver The D640 printer can be used with a LaserJet 5Si printer driver but there are many differences For example The input tray selection is different See Table 6 1 above The D640 printer does not support media type selection The LaserJet 551i does not support font cartridges Advanced Topics 6 25 o 2 Q o O D O C o gt o lt Using Virtual Font Cartridges Using Virtual Font Cartridges Each of the D640 internal fonts is almost identical to those used in the LaserJet 4si Some typeface
35. B LTR E Printer is offline LTR E Offline Custom Menu Test PapSize Figure 2 25 Test Function Button Test SETUPS MAINT FONTS TABLE MENUS Y TESTPRINT Online Select Figure 2 26 Test selections 2 28 Control Panel Test Menu Settings Report Name Report Contents Printing Menu lists the current print job requirements Configuration Menu lists the printer s image processing requirements PCL Menu lists font characteristics Comms Menu lists printer interface communication requirements SETUPS Maintenance Menu lists printer alignment characteristics that affect images Report PapSize Menu lists current paper sizes in each tray Printer Information lists the printer s buffer information for maintenance purposes Drive A floppy diskette 3 5 inch floppy drive shows floppy status installed not installed Drive C hard drive lists the hard drive characteristics Engine Status lists maintenance information Maintenance Counters list the consumables usage by based on drum revolutions and duty cycle The numbers are based on life expectancy of these consumables MAINT You are responsible for maintenance of these consumables on a schedule presented in Maintenance on page 5 1 Event Log lists all printer captured events such as paper jams and errors and the time and date consumables are replaced o c fa a i C i9 O
36. C 12 paper capacity C 10 paper handling C 10 paper jams 3 45 paper sizes C 10 power consumption C 11 processing speed C 10 separating from printer 3 48 specifications C 10 high capacity input See HCI high capacity output See HCO input capacity 1 1 C 7 installing developer collector bottle 4 16 drum 4 24 fuser 4 31 paper trays 3 2 pick rollers 4 47 transfer assembly 4 27 interrupting printing 3 21 J jams See paper jams L labels adhesive D 12 arrangement D 12 carrier sheet D 12 die cuts D 12 printing in duplex mode D 13 size D 17 specifications D 13 laser standards C 16 LaserJet compatibility 1 1 1 4 6 24 LCD display 1 3 See also control panel LED array area cleaning 5 10 loading paper 3 16 locking paper trays 3 18 Main Screen 2 3 3 10 3 12 maintenance agreement F 6 introduction 5 1 periodic cleaning 5 5 print quality 6 1 weekly cleaning 5 1 Maintenance menu 2 24 Maintenance report E 6 managing consumables 6 6 measuring alignment 6 15 media selection D 3 memory printer 1 1 C 2 C 7 menus Comms 2 21 Configuration 2 14 Custom 2 9 Maintenance 2 24 PapSize 2 26 PCL 2 19 Printing 2 11 Test 2 28 messages call engineer A 8 caution iv error A 7 paper jams A 5 status A 3 warning iv A 4 misfeeds causes of D 5 O optional accessories specifications C 7 ordering consumables 4 2 output tray 1 7 ozone filter 1 15 6 11 replacing 4 17 P paper checkin
37. Capacity Paper Handling 0 0 00 eee eee eee 1 3 Custom Paper Size Support 0 0 0 0 eee eee 1 3 Backht LCD Display c i pror primeste pns De pA HUGE SPP 1 3 Multiple Interfaces 222 0 sce sta terere VU ede ead avr 1 3 PostScript Level 2 sive gece ERR EA RU OR SERRE TER 1 3 Compatibility with LaserJet 4Si 5Si Printer 000 1 4 PCE Level Jerre cnra ced tA ehh hed Rex RE peus 1 4 Integral Hard Disk 5 ice Ree m RR ee eg 1 4 Energy Star Compliance 0 0 0 eee eee 1 4 Getting to Know the Printer 0 0 00 0 cece eee eee 1 5 Orientation ede Vt Ep pote n eae bitte aig esed 1 5 The D640 Panter erp ESOS Cte ERU OU RRS ERR ERC 1 6 Front and Right Side of the Printer 0004 1 7 Behind the Front Cover 0 0 0 cee ee ee 1 9 Behind the Front Door 0 0 0 e eee eee eee 1 11 Behind the Upper Right Cover 0 0 00 ee eee eee eee 1 13 Rear and Left Side of the Printer 0 00 0 1 15 High Capacity Input Accessory 0 0 0 c eee eee eee 1 16 High Capacity Output Accessory 0 0 00 eee eee eee 1 17 Powering On the Printer osse cc ecuestre e A eee eee 1 18 2 Control Panel IntrodUCHOD 4 cuiu A EE er RR ESSEN e RrewserE beet t ptus 2 1 Getting to Know the Control Panel 0 0 0 0 00002 2 2 Control Panel Features and Functions l l eese 2 2 Checking Printer Status seces lesse 2 3
38. Codes Error Code Description Action Message Toner density SVC 5A The reference voltage used Purge developer and try again with a new voltage low to measure the toner bottle If this error code persists call your alarm concentration in the service representative developer unit is below the normal range Toner hopper SVC 5B The hopper which holds the Confirm that the plastic protective cover on alarm toner is not working correctly the right side of the toner hopper was or there is no toner in the removed see page 2 47 of the D640 hopper This error will occur Installation Manual If you have recently if you continue to clear a added toner call your service Toner Empty condition representative If you have not recently added toner try adding toner If the toner hopper is full call your service representative If the toner hopper was empty cycle power after adding toner Main motor SVC 69 The main motor did notreach Verify that the drum and fuser unit is alarm normal rotation speed correctly installed and that all printer doors and covers are closed then press Clear If this error code returns call your service representative High voltage SVC 6F The high voltage power Clean the transfer assembly charger see power supply supply is not working Transfer Assembly Guide on page 5 9 alarm correctly and try to print again If the error persists try replacing the transfer uni
39. Print Quality on page 6 1 If you cannot resolve the problem call your service representative or refer to Where To Call For Help on page F 1 for the telephone number of your nearest Hewlett Packard service representative Be prepared to give the service representative the error code and any messages that appear on the Control Panel to assist in trouble shooting Printer Reset You can reset the printer without powering it off and on This may be necessary if the printer is stopped and the Control Panel does not respond Printer Messages A 1 o o oO iv o o jen Z A Printer Messages To perform a printer reset press function buttons 1 3 and 5 shown in Figure A 1 below at the same time and release them If the display goes blank and then returns in a few seconds the reset worked If the display does not go blank then power off the printer by moving the main power switch to the OFF position Wait 20 seconds and power the printer on See Powering On the Printer on page 1 18 and Figure 1 10 1 3 5 Figure A 1 Press buttons to reset Printer Messages This appendix provides information about messages displayed on the printer s Control Panel There are several types of messages Status messages are reports about what the printer is doing and do not require any action Table A 1 lists these messages Warning messages notify you when the life of a consumable is nearly over Replace the consuma
40. The media is then deposited in the output tray ready for use To create the printed image all print media must be transported through the printer electrostatically charged and heated This is why media properties such as electrical resistivity caliper smoothness and stiffness can affect the print quality and media handling performance of your D640 printer Supported Print Media Types Your D640 printer will print on a variety of media including paper labels and overhead transparencies Media Selection Specifications and Guidelines on page D 3 provides suggestions for these different media Hewlett Packard neither warrants nor recommends the use of a particular print media Media properties are subject to change by manufacturers and Hewlett Packard has no control over such changes The customer assumes all responsibility for the quality and performance of media Although testing media helps to characterize their performance long term satisfaction requires process quality control by the manufacturer and proper handling until use Alternate Sources of Information The manufacturer and the vendor of the media that you select should be able to provide information about the suitability of its use in a D640 printer Your vendor should be your contact when selecting media for your individual application needs If you have tried all of the suggestions outlined in this document and still need assistance HP provides support through the worl
41. Transparencies Chemically treated paper D 22 Using Paper Troubleshooting Synthetic paper Coated paper Other special media Refer to Table D 4 Recommended paper specifications on page D 10 for a table of recommended media specifications o Q am e eo 2 Printer Maintenance General cleanliness of the printer is the most important part of printer maintenance Good maintenance improves the performance of any printer Papers which create a lot of dust and debris in the printer require a more aggressive maintenance schedule Areas which builds up paper dust heavily are pick up rollers paper guides Taking extra time to clean and inspect the paper path results in fewer paper jams and cleaner print If problems continue after cleaning inspect for wear or damage Paper Stacking Consider the following guidelines when advising the customer about stacking paper Do not store cartons of reams directly on the floor cartons should be placed on a pallet or on shelves Do not stack more than six cartons high Stack each carton squarely on top of the other Stack each carton upright Do not store individual reams in such a manner that they will curl or warp along the edges Do not place anything on top of paper whether it is packaged or unpackaged Do not place paper close to heating or air conditioning vents or open windows Evaluate Environmental Conditions Printing Environment Ideal
42. and press Select to restore the printer configuration to the factory default 2 10 Control Panel Printing Menu Settings Printing Menu Settings The Printing menu provides access to configuration choices that directly affect how your documents are printed Figure 2 12 shows some of these If your software specifies different values than those programmed in the Control Panel the printer uses the values supplied with the printing job Menu Configuration PCL Comms Maintenance Control Panel Online Figure 2 12 Printing Menu When you see pointers on the screen pointing up or down that indicates there are additional selections available by using A or V to access them In the table below indicates that a setting is present only if required option is installed HCI HCO PostScript The equals sign indicates the factory default value 1 minimum Sets the number of copies to be printed for each page 32767 maximum TRAY1 Sets the default media input source TRAY2 Intray TRAY3 HCI Default if HCI is present Copies auto Sets the default image the page will be formatted for LETTER EPER Auto uses the page size of the selected intray EXECUTIVE Paper A4 JISB5 CUSTOM UPPER Sets the media output destination Outbin HCO FACEDOWN HCO FACEUP Control Panel 2 11 Printing Menu Settings Duplex pu Turns double
43. are too complex to print at rated speed for example a large complex PostScript image reduce the life of the drum and developer Also printing repetitive images can wear the fuser rollers unevenly 7 Avoid frequent lapses into power save mode or frequent power cycling The start up process uses some of the life of the drum and developer 8 Avoid prolonged periods of inactivity with the power switched on Hewlett Packard recommends you switch off printers that are inactive overnight if the power save feature isn t used 6 6 Advanced Topics Managing Consumables Note The factory yield estimates for consumables are determined under operating conditions which are intended to model a large sample of customer installations However it is impossible to model every operating environment and as result some installations may experience lower consumable yields than expected Keep a log of actual consumable usage for each printer This provides the most accurate data to plan consumable purchases Toner Toner yields are primarily driven by the quantity of toner applied to each page Large black areas graphic images gray backgrounds and forms outlines use more toner If you print mostly or only a small amount of text you will probably reach or exceed the estimated yield Toner yield estimates are based on 446 toner coverage This is a standard value used by the printer industry which is based on the assumption that the typical A4 or
44. binding LONGEDGE sizes CONFIRM veartridgel jobseparate none imageshift top 0 veartridge2 emulation Auto imageshift left 0 orientation PORTRAIT customsize width 8417 lpi 6 00 customsize height 12240 error report none units MM dpi 600dpi clip ON jamrecovery ON economode OFF powersave 1 HR language ENGLISH Menu Comms Men Maintenance Q Menu PapSize timeout 15 alignment trayl 14 traylsize LETTER databuffer 32 alignment tray2 12 tray2size LETTER parallel speed FAST alignment tray3 16 tray3size CUSTOM parallel mode ADVANCED alignment duplex 1 serial baud 19200 alignment duplexv 7 serial stopbits 1BIT density 10 serial parity none testpages 30 serial flow XON XOFF monitor OFF serial dtr HI LO serial levels RS232 Total page count Paper Width Paper Height Print Width Print Height Total RAM size Page RAM size Free RAM size Permanent softfonts Characters received Characters lost Protocol errors Engine firmware rev Function Code revision Function Code dates PowerPage PS version Printer Information 7294 8 50 216mm 5100 pixels 11 00 280mm 6600 pixels 8 02 204mm 4816 pixels 9 97 254mm 5985 pixels 32768 kbytes 23249 kbytes 8074 kbytes 0 0 0 0 EO1VO3L17 E01V09L08h 961027 961027 2003 002 27 NOV 20 1996 22 25 32 o Figure E 1 E 2 Printing Reports Printer Setup Report Sample 1 of 2 Setup H
45. complaints or suggestions by filling out the reader response card at the end of this manual vi Other Manuals The HP 5000 D640 Installation Manual C5620 90015 English version guides you through unpacking setup testing and configuration of your printer The HP 5000 D640 Technical Reference Manual C5620 90000 is a guide to using fonts and the PCL and PJL emulations on the D640 It also documents additional aspects of printer usage in detail The HP 5000 D640 Service Manual C5620 90013 is a comprehensive technical reference to all mechanical and electronic components in the printer The Service Manual helps you per form fault diagnosis and isolation then guides you through replacement of subassemblies The PCL PJL Technical Library 5021 0330 which contains The PCL Comparison Guide 5010 3998 The PJL Technical Reference Manual 5010 3999 The PCLS Printer Language Technical Reference Manual 5961 0509 vii Table of Contents About Your Printer Standard Features of the D640 Printer 00000 1 1 Accessories For the D640 Printer 0 0 0 00 eese 1 2 Full 600 x 600 Resolution 0 0 0 eee 1 2 Rugged Construction for Long Life 0 0000 1 2 Consumable Replacement and Tracking 02 00 0004 1 2 Duplex Printing With No Performance Degradation 1 2 Toner Recycling and Economy Mode Printing 1 3 High
46. ei katsota v rianekasetin vaihtamista paperiradan puhdistusta tai muita k ytt j n k sikirjassa lueteltuja k ytt j n teh v ksi tarkoitettuja yll pitotoimia jotka voidaan suoritta ilman erikoisty kaluja VARPO Mik li kirjoittimen suojakotelo avataan olet alttina n kym tt m lle lasers teilylle laitteen ollessa toiminnassa Al katso s teeseen VARNING Om laserprinterns skyddsh lje ppnas d apparaten r i funktion uts ttas anv ndaren f r osynlig laserstr lning Betrakta ej stralen Tiedot laitteessa k ytett v n laserdiodin s teilyominaisuuksista Aallonpituus 780 nm Teho 5 mW Luokan 3B laser o jen 2 Pu fa lo o o Q op Specifications and Regulatory Information C 17 HP Declaration of Conformity HP Declaration of Conformity DU HEWLETT PACKARD DECLARATION OF CONFORMITY according to ISO IEC Guide 22 and EN 45014 Manufacturer s name Hewlett Packard Company Manufacturer s address 11000 Wolfe Road Cupertino Califomia 95014 USA declares that the product Product name HP 5000 D640 cut sheet printer Model number C5620B Product options All conforms to the following Product Specifications Safety IEC 950 1991 A1 A2 EN 60950 1992 A1 A2 IEC 825 1984 A1 EN 60825 1991 laser class 1 EMC CISPR 22 1993 EN 55022 1994 Class A EN 50082 1 1992 IEC 801 2 1991 prEN 55024 2 1992 4kV CD 8kV AD IEC 801 3 1984 prEN 55024 3 1991 3 V m IEC 801 4 198
47. in Figure 6 8 Adjustment scale Fold line Simplex feed alignment Use this ruler to align individual f eds Do not use ruler printed on another machine to ensure m or each sheet from individual el eds measure the required relative adjustment and modify accor Fold here o 2 Q o O D o jen o gt o lt ine on printed sheet indicates the required relative adjustment ys paund jo opo yo ura usy Figure 6 8 Simplex Feed Alignment Ruler Sheet Advanced Topics 6 15 Adjusting Paper Path Alignment 2 Ontbhe alignment sheet for tray 1 shown in Figure 6 9 locate the Feed 1 alignment indicator line 3 Place the simplex feed alignment ruler sheet adjustment scale between the ends of the arrows at measure between these two arrows shown in Figure 6 9 Feed align nent indicator line between these two arrows Figure 6 9 Sample Alignment Sheet for Tray1 6 16 Advanced Topics Adjusting Paper Path Alignment 4 Position the line labeled Align with left edge of printed sheet against the left edge of the alignment sheet for tray 1 Figure 6 10 shows how the two sheets should look when properly positioned 5 The arrow printed on the alignment sheet for tray 1 will intersect the simplex feed alignment ruler sheet scale at some value as shown in the illustration Note Make sure that the tip of the arrow is on the exact edge
48. into this area carefully o x o poan o jen pen A 4 Remove jammed paper as shown in Figure 3 58 LT Figure 3 58 Removing paper jam from reversing area Printer Tasks 3 41 Clearing Paper Path Jams 5 Turn Lever 4 fully counterclockwise back into the closed position as shown in Figure 3 59 and close the door ji LL ms Figure 3 59 Closing Lever 4 6 Ifnoother paper jam indications appear on the Control Panel you are ready to resume printing If the Control Panel still shows a jam search the area again or the area indicated on the Control Panel 3 42 Printer Tasks Clearing Paper Output Jams Clearing Paper Output Jams Once the printed page is made it is delivered to you outside of the machine There are several places in the ejection paper path where jams can occur They are in the ejection unit and the HCO Clearing an Ejection Unit Jam Figure 3 60 shows the ejection unit jam indication on the Control Panel Ejection unit jam 2 Blinking Remove paper amp Press Clear PCL Figure 3 60 Ejection Unit jam 1 Swing open the ejection unit cover as shown in Figure 3 61 o x o poan o jen pen A Figure 3 61 Opening the Ejection Cover Printer Tasks 3 43 Clearing Paper Output Jams 2 Remove any jammed paper in the ejection unit cover area Figure 3 62
49. jams alarms and errors as well as consumable status To print the Maintenance report 1 At the Main Screen press Test SETUPS is highlighted 2 Press V to highlight MAINT 3 Press Select Figure E 3 shows the Engine Status Maintenance Counters and the Event Log The engine status is used only by a service representative Maintenance Report Key This is the serial number for your printer This is the time of day the Maintenance Report was printed shown in the upper left corner as a clock face It is also printed in the lower right corner as text not visible in this illustration G This section lists all of the current values for the printer engine a This section lists all of the current values of the counters tracking consumable lifetimes CURRENT indicates the cumulative use for each consumable since it was replaced MAXIMUM indicates the recommended maximum usage for each consumable REPLACE indicates the point at which the consumable should be replaced The Control Panel indicates when a particular consumable has reached this point USAGE indicates the percentage of use for each consumable except toner When this value reaches 100 the printer displays an end of life message to indicate the consumable should be changed 5 This section lists errors that have occurred in the D640 since the last Maintenance report was printed E 6 Printing Reports Maintenance Report Key VET einer ae ee open U H
50. latches Upper right cover open The upper right cover is open or not completely closed Close the upper right cover until it latches Lower right cover open The lower right cover is open or not completely closed Close the lower right cover until it latches HCI cover open The HCI door is open or not completely closed Close the HCI door until it latches Fuser interlock The fuser is not seated properly Remove and reinsert the fuser into the printer See Removing the Fuser on page 4 30 Drum unit interlock The drum is not seated properly Remove and reinsert the drum into the printer See Removing the Drum on page 4 21 Developer collector not in During developer replacement only The developer collector bottle is not seated properly or is missing Remove and reinsert the developer collector bottle into the printer See Installing Developer Collector Bottle on page 4 16 Toner empty The toner hopper is out of toner Refer to Replacing Toner on page 4 4 and install toner Printer Messages A 7 o o oO iv o o jen Z A Call Engineer Error Messages and Codes Call Engineer Error Messages and Codes Call Engineer error messages stop the printer and take it Offline Some of these errors can be corrected by the user but most require a visit from your service representative Blinking Error c
51. lever 4 page 3 36 Fusing unit jam 2 push decurler lever down remove jammed paper to right Duplex path jam 1 Open the front door raise lever 6 and remove jammed page 3 38 Duplex path jam 2 paper You may need to turn duplex roller knob to release the paper Print unit path jam Reversing unit area jam page 3 40 Open the front door open lever 4 hold lever 5 away from the fuser and remove jammed paper You may need to turn duplex roller knob to release the paper Printer Messages A 5 o o oO iv o o jen Z A Paper Jam Messages Paper Jam Messages Remedy Refer to page Paper Ejection Jams Ejection unit jam 1 Raise the paper ejection cover and remove jammed paper page 3 43 Ejection unit jam 2 HCO jam 1 Open the HCO door rotate roller knob 1 to free paper then page 3 45 HCO jam 2 lift levers to remove paper A 6 Printer Messages Error Messages Error Messages When any of the following error messages appear on the first line of the display screen the printer suspends printing until the error is corrected Table A 4 Message Ejection unit cover open Error messages Explanation The ejection unit cover on top of the printer is open or not completely closed Action Close the ejection cover until it clicks shut Front Door open The front door is open or not completely closed Close the front door until it
52. necessary contact your forms vendor to ensure paper s fusing compatibility with D640 printers D 8 Using Paper Understanding Paper Ream Labels Understanding Paper Ream Labels Figure D 2 shown below is an example of a typical label from a ream of paper It includes much of the information about paper use and paper specifications o Q A e eo 2 Quantity per Substance weight in pounds package Brand name Substance weight in grams Type of grain Logo ype o g Manufacturer s product number Paper color Dimensions in inches Primary use Side to be printed first Dimensions in millimeters Weight in pounds per 2000 sheets Underline indicates grain direction Figure D 2 Paper Ream Label details General Guidelines Some general guidelines to follow when selecting media are summarized on the following pages Use conventional white xerographic paper for most printing The paper should be of high quality free of cuts tears grease spots loose particles dust wrinkles voids and curled or bent edges Xerographic papers also called photocopy or xerocopy papers are usually made from chemical wood pulp and are characterized by a smooth surface controlled electrical properties heat stability and cleanliness These characteristics ensure good image transfer fusing without excessive curl and reliable printer operation Some applications may require a paper having a more prestigio
53. normally and the printer is ready for another job This is typically used when the print job has no end of job command and the Control Panel displays Ready wait for a long time SUPPRESS Continues to process the current job but the resulting pages are not printed Printing resumes with the next job Select SUPPRESS when you no longer want to print the current job but you want to retain data such as downloaded fonts and macros needed for future jobs SUPPRESS is the recommended way to end routine print jobs ABANDON Ends processing of the current job and clears all data in the input buffer This is the most direct quickest and potentially risky way of stopping a current job Use ABANDON only when you are certain that the data in the print job is not required by future print jobs Clearing a Paper Jam When you start a print job the printer selects paper a page at a time from one of the internal trays or from the external HCI Paper jams may occur if the paper is wrinkled folded skewed or out of specification The printer goes Offline until the paper jam is cleared When a jam occurs refer to the Control Panel for a visual and written description of the jam location For a visual indication refer to the picture on the right side of the Control Panel The area in the paper path where the jam occurred will be blinking More than one sheet of paper may be located in the paper path all sheets must be removed bef
54. of memory left over after page RAM is reserved The last four lines of this section contain version numbers for printer hardware and software In the event of problems your service representative may ask for these version numbers to help troubleshoot the printer Printing Reports E 3 Setup Report Page 1 Key T AIL UE UE MEET E U HEWLETT qu HP 5000 Model D640 Printer VM PAckAnRD 57 SETUP REPORT 1 Disks M s a n river A L SYS GS uS SS Cluster ise sectors x bytes 22512 PAT size number x sectors 2x203 FAT entry size bits Used max entries in root dir Floppy diakette not inserted Uged total data sectors 2 Total free space Megabytes 16 7 512 160000 1659712 732 Volume label E01v03 USER ADJN PCLSV PSN MAINT FONTSN CRT NOV 24 1996 14 30 17 1 Figure E 2 Printer Setup Report Sample 2 of 2 E 4 Printing Reports Setup Report Page 2 Key Setup Report Page 2 Key This is the time of day the Setup Report was printed shown in the upper left corner as a clock face and in the lower right corner as text This area shows the contents of any diskette inserted in the internal 3 5 disk drive filesA G This area shows the contents and details of the internal hard drive filesC o e je Q an 92 c Cc A Printing Reports E 5 The Maintenance Report The Maintenance Report The Maintenance report will show all the important maintenance events such as
55. processors on the mechanism controller board was disabled ENON Code Description Action Message BD speedlow SVC 7D The BD beam detection Turn the printer off for at least 30 seconds alarm cycle inside the optical unit and turn the printer on again If this error is below normal speed code returns call your service representative LD alarm SVC 7E The LD laser diode inside Turn the printer off for at least 30 seconds the optical unit is not working and turn the printer on again If this error correctly code returns call your service representative In frame fan SVC AO Fan number 1 inside the Turn the printer off for at least 30 seconds alarm 1 optical unit did not rotate and turn the printer on again If this error correctly code returns call your service representative In frame fan SVC A1 Fan number 2 upper left rear Turn the printer off for at least 30 seconds alarm 2 side did not rotate correctly and turn the printer on again If this error code returns call your service representative In frame fan SVC AS Fan number 6 fan for Turn the printer off for at least 30 seconds alarm 6 cooling the main controller and turn the printer on again If this error board did not rotate code returns call your service correctly representative In frame fan SVC A4 Fan number 7 lower left rear Turn the printer off for at least 30 seconds alarm 7 side did not rotate correctly and turn the
56. removal of safety covers manipulation of safety switches and interference with the safety system is strictly prohibited Such actions can cause personal injury and can damage the system Also make sure that the operating and maintenance areas are not obstructed in any way o Cc 2 Pu fa lo lo o Q Qo Specifications and Regulatory Information C 15 Laser Safety Standards Laser Safety Standards Printer Laser Equipment Compliance Label This product is a Class I laser product The laser safety label is located on the top of the optical unit DANGER INVISIBLE LASER RADIATION WHEN OPEN AND INTERLOCK FAILED OR DEFEATED AVOID DIRECT EXPOSURE TO BEAM ATTENTION EXPOSITION AU LASER INVISIBLE SI OUVERT OU SI LE VERROUILLADE EST DEFECTUEUX EVITER L EXPOSITION DIRECTE AU RAYON DE LASER VORSICHT UNSICHTBARE LASERSTRAHLUNG WENN ABDECKUNG GEOFFNET UND SICHERHEITS VERRIEGELUNG UBERBRuCKT NICHT DEM STRAHL AUSSETZEN FARA Risk f r straining av osynilgt laserljus om sakerhetsorytare r ur funktion da tuckan ppnas Laser Safety Statement USA Only The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration has implemented regulations for laser products manufactured since August 1 1976 Compliance is mandatory for products marketed in the United States This printer is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radia
57. service representative VS alarm SVC B5 A return signal from the main Turn the printer off for at least 30 seconds controller was not received and turn the printer on again If this error by the mechanism controller code returns call your service during the normal response representative time Prepick alarm SVC B6 A return signal from the main Turn the printer off for at least 30 seconds controller was not received and turn the printer on again If this error by the mechanism controller code returns call your service during the normal response representative time VR alarm SVCB7 Areturn signal from the Turn the printer off for at least 30 seconds time out mechanism controller was and turn the printer on again If this error not received during the code returns call your service normal response time representative HCI table SVC C4 The HCI encountered an Refer to Clearing HCI Jams on page 3 32 decent alarm error when the HCI s table to locate and remove any paper that may be was being lowered jammed inside the HCI Look for any paper stuck at the lower left side as you open the HCI s door Reattach the HCI to the printer and close the HCl s door Press Clear If this error code returns call your service representative HCI table SVC C5 The HCI encountered an Refer to Clearing HCI Jams on page 3 32 ascent alarm error when the HCI s table to locate and remove any paper that may be was being rais
58. sided printing on or off LONGEDGE Sets the duplex binding options SHORTEDGE LONGEDGE book binding is the conventional side to side Binding binding used in books SHORTEDGE tablet binding is the traditional top to bottom layout used with calendars none Lets you dedicate an input tray to be used for job separation TRAY1 sheets none indicates that the job separation feature is not TRAY2 enabled Job separation sheets are usually colored paper Jobseparate TRAY3 When your print job contains a job separation command the B printer will pick a sheet of paper from the designated tray and insert it into the print job No text is printed on the job Separation page This feature can be used with the joboffset feature if an HCO is connected Joboffset OFF Enables the HCO offset jogging feature which staggers ON finished jobs for easy separation TRAY1 This setting redirects the HCI to act like tray1 tray2 tray3 or TRAY2 like itself It is provided primarily to make the D640 HCI act TRAY3 just like an HP LaserJet Illsi or 4si with an HCI so jobs HCI configured for a LaserJet print correctly on the D640 without E 3 modification HCI Alias To match a IlIsi or a 4si change HCI Alias to tray2 This will cause all print job commands for tray2 or lower tray to pick paper from the D640 HCI For more information see Configuring for LaserJet Illsi and 4si Compatibility on page 6 24 Allows you to select the printer emulation protocol The
59. the Control Panel 1 DALAR IS Press the Menu button on the Main Screen Press W to select Maintenance Press to select Maintenance options replace should be highlighted Press Select to enter the replace submenu Press W to select the set of tray rollers to be replaced Press Select Removing the Printer Pick Rollers Upper and Lower 1 To reach the tray pick rollers more easily remove all three trays from the printer and set them aside as shown in Figure 4 38 below Figure 4 38 Removing Paper Trays all trays removed ou a Ke iv 5 D c O O Ordering and Replacing Consumables 4 33 Printer Pick Roller Kit Replacing the Tray Pick Rollers 2 Locate the thumb screw holding the steel plate over the lower tray roller assembly as shown in Figure 4 39 Thumbscrew Figure 4 39 Locating Thumbscrew 3 Unscrew the thumb screw holding the steel plate by rotating counterclockwise several turns Place this plate aside for later assembly See Figure 4 40 Figure 4 40 Unscrewing Plate 4 34 Ordering and Replacing Consumables Printer Pick Roller Kit Replacing the Tray Pick Rollers 4 Locate the blue plastic clip holding the lower rollers in place Pull this clip off and set it aside See Figure 4 41 Figure 4 41 Removing Lower Roller Clip 5 Pullthe two lower rollers off of the lower shaft now See Figure 4 42 Figure 4 42 Removing Lower Rollers from Shaft o o
60. the Control Panel menus you can select options and features o If your print job contains commands that change the Control Panel settings the print job commands will be effective for that job only O This chapter is a detailed reference for all of the D640 s menu settings If you want to Go to Understand Control Panel functions page 2 2 Check the printer s status page 2 3 Check the printer s paper page 2 5 Select Custom menu settings page 2 9 Select Printer menu settings page 2 11 Select Configurations menu settings page 2 14 Select PCL menu settings page 2 19 Select Comms menu settings page 2 21 Select Maintenance menu settings page 2 24 Select PapSize menu settings page 2 26 Select Test menu settings page 2 28 Control Panel 2 1 Getting to Know the Control Panel Getting to Know the Control Panel LCD panel PowerSave indicator Standby switch Qo SSS N Speaker not used Function buttons Screen contrast control Figure 2 1 Control Panel Control Panel Features and Functions The Control Panel is one of the means to control and configure the printer Through the Control Panel the printer displays information about aspects of normal operation paper jams consumable status and error conditions Use the function buttons on the Control Panel to change printer settings Control Panel features include The Standby switch turns the printer on and off When you move th
61. the transfer assembly check to see that the drum is installed correctly 5 12 Maintenance Advanced Topics This chapter presents information about Maintaining print quality Managing consumables Adjusting paper path alignment Setting up edge to edge printing Configuring for LaserJet compatibility o 2 Q o O D O C o gt o lt e Using virtual font cartridges The topics in this chapter help you find new uses for the printer manage your consumable supplies and maintain optimum print quality Maintaining Print Quality In some situations print quality can be very subjective and in other situations the problem is very obvious This section provides guidelines for making correct diagnosis of the problem to minimize incorrect and needless repairs Visual print quality analysis assumes you have maintained the printer according to the required maintenance procedures and schedule Chapter 5 provides the printer maintenance schedule and procedures This section provides print samples starting with a good quality print The rest of the print samples are flawed The consumables that may be responsible for the flaws are included with each sample along with recommended corrective actions Print Quality Troubleshooting If you are dissatisfied with the quality of your prints 1 Complete all of the weekly maintenance tasks see Weekly Cleaning on page 5 1 2 Clean your printer thoroughly see P
62. their respective sizes Table 2 1 Standard paper sizes Category Dimensions Category Dimensions Letter 8 5x 11 in 216 x 279 mm A4 8 26 x 11 69 in 210 x 297 mm Legal 8 5 x 14 in 216 x 356 mm A5 5 84 x 8 26 in 149 x 210 mm Ledger 11 x 17 in 280 x 432 mm B4 JIS 10 11 x 14 32 in 257 x 364 mm Executive 7 25 x 10 5 in 184 x 267 mm B5 JIS 7 16 x 10 11 in 182 x 257 mm A3 11 69 x 16 53 in 297 x 420 mm Function Buttons The following illustration shows the function buttons assigned to the Main Screen Table 2 2 describes how each function button is used with the Main Screen Ready free JUN 18 05 32 23 PCL Offline Custom Menu i Commands for each button buttons Figure 2 6 Main Screen Function Buttons 2 6 Control Panel Function Buttons Table 2 2 Control Panel Main Screen Function Buttons Button Function Online Offline toggles the printer from Offline to Online When Online the printer is ready to print Online Offline Offline When Offline the printer does not accept print requests The printer goes ei Offline automatically when a paper jam or other detected problems occur Online Custom Custom settings store and recall saved configuration settings You can store up to three different custom configuration settings c a oO 5 c e O Menu Menu provides access to five submenus Printing Configurat
63. trapping toner particles Regular vacuum cleaners cannot trap the fine toner particles and will exhaust them back into the air If you are unsure which vacuum cleaner to use consult your service representative Toner Hopper Area To clean the toner hopper area follow these steps Turn off the main power switch and open the upper right cover 2 Use the toner vacuum to remove any toner on the upper surface of the toner hopper Use the supplied cleaning cloths to wipe up any toner or dust off the outside of the toner hopper area Clean all the way across the toner hopper area paying careful attention to the area in and around the toner hopper Figure 5 1 illustrates the cleaning procedure Figure 5 1 Cleaning Toner Hopper area 3 Close the upper right cover 5 2 Maintenance Weekly Cleaning Precharger Area The precharger is a wire located inside the drum The drum contains a built in cleaning rod to remove toner that might build up on the precharger wire To clean the precharger follow these steps 1 Pull out the precharger cleaner handle Figure 5 2 then push it back into its original location Repeat this out in process 4 or 5 times Precharger cleaner Figure 5 2 Cleaning the Precharger 2 Push the precharger cleaner in completely Maintenance 5 3 jo O c iv jen je P jen Weekly Cleaning Paper Feed Area To clean the paper feed area follow these steps
64. unit jam 2 1S NOV 24 1996 14 15 19 Figure E 3 Printer Maintenance Report Sample Printing Reports E 7 The Typeface Report The Typeface Report The D640 comes with a number of fonts typefaces The typefaces available are very close to those found on an HP LaserJet 4si To get a list of these typefaces follow this procedure 1 At the Main Screen press Test SETUPS is highlighted 2 Press V to highlight FONTS 3 Press Select Figure E 4 provides examples of the installed typefaces resident in the printer If you have selected a virtual font cartridge you will see the message not installed instead of a font sample This is because the font image is not installed in memory until it is selected by your print job Once it has been selected you can reprint this report and see a sample of the font Typeface Report Key This is the time of day the Typeface Report was printed shown in the upper left corner as a clock face It is also printed in the lower right corner as text This section lists all of the installed typefaces E 8 Printing Reports Typeface Report Key 77 HP 5000 Model D640 Printer WA packaro KZJ TYPEFACE REPORT 1 o c O Q an i92 c Cc A MOS ipamde cy IT eene cnra d aacottyn ABCDEfgh ABCDEfgh OCT DT 1585 08 07 03 Figure E 4 Typeface Report Sample Printing Reports E 9 The Symbol Set Table Report The Symbol Set Table Report The printer ha
65. use the numbers in Table F 2 International hardware support F 2 Warranty and Support Table F 2 Where To Call For Help International hardware support Area Canada Address Telephone Hewlett Packard Ltd 5150 Spectrum Way Mississauga Ontario LAW 5GI 905 206 4725 Hewlett Packard Ltd 101 17971 106A Avenue Edmonton Alberta T5S 1V8 403 425 4725 Hewlett Packard Ltd Latin America 17500 Trans Canada Highway South Service Road Kirkland Quebec H9J 2X8 514 697 4232 Hewlett Packard de Mexico Prolongacion Reforma 700 Lomas de Santa Fe 01210 Mexico D F 525 258 4077 Hewlett Packard Argentina S A Montaneses 2140 50 60 1428 Buenos Aires Argentina 54 1 787 7100 Edisa Hewlett Packard S A Australia and New Zealand R Aruana 125 Tambore 06460 010 Barueri Sao Paulo Brazil 55 11 726 4700 Hewlett Packard Ltd 31 41 Joseph Street Blackburn Victoria 3130 Australia 61 3 272 2895 Hewlett Packard NZ Ltd Japan 186 190 Willis Street P O Box 9443 Wellington New Zealand 64 4 802 6800 Hewlett Packard Japan Ltd 9 1 Takakura cho Hachioji shi Tokyo 192 81 426 60 2111 Hewlett Packard Japan Ltd Forum honjo 2F 2 4 1 Honjo Matsumoto shi Nagano 390 81 263 39 2454 Hewlett Packard Japan Ltd 6 6 Hosojima cho Hamamatsu shi Shizuoka 435 81 53 466 6231 Warranty and Suppo
66. value 12 adjustment value new value Tray 3 alignment original value 16 adjustment value new value HCI alignment original value ignore if not installed o adjustment value new value Duplex unit sideways alignment original value i adjustment value new value Duplex unit lengthwise alignment original rear value o adjustment value new value m ie Figure 6 11 Original alignment value and adjustment value 7 Repeat steps 2 through 4 with the alignment sheets for trays 2 3 and the HCI if installed Note The printer still prints a sheet for the HCI even if no HCI is present Simply ignore this page if you don t have an HCI connected and paper installed in it 8 Now read the values for duplex pages as directed in the next section 6 18 Advanced Topics Duplex Double Sided Printing Alignment Adjusting Paper Path Alignment Figure 6 12 illustrates the Duplex unit alignment ruler sheet which provides a way to measure the alignment between the printed image on the front and back sides of a double sided page Lines printed on back side of sheet Y 7 Duplex unit alignment ruler Use this ruler to adjust the duplex unit Do not use ruler printed on another machine to ensure main scan direction compatibility 24 Look against light source Line printed on the t opposite side indicates the required relative lengthwise adjustment to the duplex unit rear VN Look agai
67. version number which may be different from the version number shown in these illustrations See Figure 6 6 CA USER_ADJ dir ALIGNSET 12 Online v Select Figure 6 6 ALIGNSET 12 Advanced Topics 6 13 o 2 Q o O D O C t gt o lt Adjusting Paper Path Alignment 6 The number 1 will appear in front of the ALIGNSET message as shown in Figure 6 7 CAUSER ADJ dir 1 ALIGNSET 12 Figure 6 7 1 ALIGNSET 7 Press Online Note After pressing Online there will be a few seconds delay as the printer loads the program The printer then produces six sheets aSimplex feed alignment ruler sheet See Figure 6 8 aset of alignment sheets one from each tray and the HCI if it is installed See Figure 6 9 e a Duplex unit alignment ruler sheet which measures the duplex sideways and lengthwise alignment values duplexv means duplex vertical See Figure 6 12 The Simplex feed alignment ruler sheet contains instructions for the alignment procedure areference scale to measure the alignment sheets a Workspace to calculate alignment values and adjustments When the printer has finished printing these pages you are ready to begin measuring the alignment pages 6 14 Advanced Topics Adjusting Paper Path Alignment Measuring Alignment You will now read the adjustment values 1 Carefully and accurately fold the top part of the Simplex feed alignment ruler sheet shown
68. whenever performing any maintenance or installation procedure The printer is equipped with safety interlock switches on most of its covers The switches dis able parts of the printer when the covers are opened These areas present the risk of electric shock burns and injury from mechanical hazards Any unauthorized removal of safety covers manipulation of safety switches and interference with the safety system is strictly prohibited Such actions can cause personal injury and can damage the system Also make sure that the operating and maintenance areas are not obstructed in any way With any drive mechanism loosely hanging items of clothing and jewelry such as ties belt ends necklaces bracelets and rings and unprotected hair can cause injury if caught in the mechanism Preface The User Manual contains all the information needed to operate the printer This information is directed toward printer operators who are familiar with basic printer opera tions and comfortable with replacing printer consumables such as the toner We suggest you take the time to look through and familiarize yourself with the various chap ters of the D640 User Manual Chapter 1 About Your Printer provides an overview of the printer s features Chapter 2 Control Panel is a detailed reference to all of the printer s options Chapter 3 Printer Tasks explains how to set up printing options Chapter 4 Ordering and Replacing Consumab
69. you get a Toner Low or Developer end life message it is best to add toner or developer as soon as possible If toner runs out completely or the developer reaches its end life the printer stops printing to prevent damage to the print engine Toner and developer are the only consumables for which the printer physically stops If you have a carefully monitored environment you can watch the print quality and change the consumables other than toner and developer only when absolutely necessary This tactic may further extend the replacement cycles of your consumables at your own risk Adjusting Paper Path Alignment Over time the paper path alignment may change slightly from the factory set position The following paper path alignment procedure will set the printing alignment for each tray to ensure correct print position This procedure looks complicated but after you have performed it a once or twice it should only take a few minutes to complete It may need to be repeated periodically to ensure proper alignment but if you only print on blank paper alignment is usually not critical This procedure sets alignment for both simplex and duplex pages If you have an HCI installed you can also set alignment for it Before proceeding make sure that there is adequate 20 30 sheets paper in each tray and the HCI if installed This amount is necessary for accurate feeding Note Please read through the entire procedure before performin
70. you may have purchased However if an HP 5000 D640 printer failure or damage is found to be to be attributable directly to the use of a non HP consumable HP will not repair the printer free of charge In this case standard time and materials charges will be applied to service your printer for that particular failure or damage Operation of the printer beyond the limit of its duty cycle printing greater than the equivalent of 300 000 single sided pages per month shall be deemed printer abuse and all repairs thereaf ter will be billed on a time and materials basis If you are using a mechanical switchbox ensure that it is equipped with a surge protector Damage to your printer could occur from the use of unprotected mechanical switch boxes Limitations The warranty set forth above is exclusive and no other warrants whether written or oral is expressed or implied Hewlett Packard specifically disclaims the implied warranties of merchantability and fitness for a particular purpose Support Service During The Warranty Period Ke Cc ca gt Cc Yl pum z If your hardware should fail during the warranty period contact an authorized HP dealer or your local Customer Service Center Service After The Warranty Period If your hardware should fail after the warranty period contact an authorized HP dealer or your local Customer Service Center If you have an HP Maintenance Agreement request service under your agreemen
71. 1 2 Open the lower right cover Use the supplied cleaning cloths to wipe up any toner or dust off the paper feed mechanisms in this area on the inside area and on the cover area Clean all the way down to the base of the printer to ensure a thorough cleaning See Figure 5 3 Caution To avoid damage to the paper sensors in the paper feed area wipe the area from bottom to top His DNA Figure 5 8 Cleaning Paper Feed Area 3 Close the lower right cover Paper Input Trays To clean the inside of the paper input trays follow these steps 1 Remove tray3 from the printer then remove any paper in it 2 Use the vacuum cleaner to remove any paper dust or chips from the tray 3 Reinstall the paper in the tray and the tray in the printer 4 Repeat steps 1 3 for the other two trays 5 4 Maintenance Periodic Cleaning When Replacing Drum Printer Exterior 1 Check the paper output tray on top of the printer and use the vacuum to remove any paper dust or dirt 2 Vacuum the area around the ventilation slots on the rear of the printer to remove any dust accumulation o Oo en 4 en 0 en iv Periodic Cleaning When Replacing Drum Perform the following cleaning routine when you replace the drum assembly Reversing Unit Area 1 Turn the main power switch off and open the front door 2 Hold lever 5 to the left to open the reversing unit area See Figure 5 4 3 Use the supplied clean
72. 1 Clearing a Paper Jam ii ea eet Rel eme 3 22 Clearing Paper Input Jams 0 0 0 0 eee eee eee 3 24 Clearing a Tray Pick Error Jam 00 0 0 eee eee eee eee 3 24 Clearing a Feed Path Paper Jam 00 00 00 esee 3 26 Clearing HCI Jams ei si Se A Oe be ee es ee R 3 32 Clearing BCI Jamel 2065 ep RR EL Rei RUE ds ted 3 32 Clearing HCI Jam 2 esnsiilkacepfbe4j 4 SEE RES quU RES 3 34 Clearing Paper Path Jams 0 0 eee eee eee eee 3 35 Clearing a Fuser Unit Jam 0 00 cece eee eee 3 36 Clearing a Duplex UnitJam 0 0 00 eee ee 3 38 Clearing a Reversing Unit Area Jam 000 0004 3 40 Clearing Paper Output Jams 0 0 eee ee 3 43 Clearing an Ejection Unit Jam 0 00 3 43 Clearing an HCO Jam oeoo cees eee eee 3 45 Handling Error Messages and Troubleshooting 0 3 49 Error Reporting Action Response 0 0 00 c eee eee eee eee 3 50 Ordering and Replacing Consumables Introduction oux Sela eis le Sag Dine dee a ee eae RS bos aco od 4 1 Overview of Consumable Supplies 0 0 0 0 eee eee 4 1 Ordering D640 Printer Consumables lessen 4 2 Replacing Toner zio Rosae le hr RR SME ri RC DN RUR CER RR EROR 4 4 Replacing the Toner Collector Bottle 0 004 4 7 Replacing the Cleaning Roller When Indicated on Control Panel 4 7 Replacing Developer oso FER rebels Rb 4 0 Discharg
73. 1 switch main power 1 7 1 18 standby 1 7 2 2 Symbol Set Table report E 10 T temperature hazards iv Test menu 2 28 toner 4 5 6 7 recycling 1 3 6 8 removing stray 5 2 replacing 4 4 toner collector bottle 1 13 replacing 4 7 toner fill lid 4 5 toner hopper 1 13 toner hopper area cleaning 5 2 toner kit 4 3 Index 5 transfer assembly cleaning 5 6 installing 4 27 replacing 4 19 transfer assembly guide 1 11 cleaning 5 9 transparencies specifications D 14 troubleshooting error messages 3 49 paper problems D 20 print quality 6 1 Typeface report E 8 Index 6 V virtual font cartridges 6 26 W warning messages iv A 4 warranty F 6 READER COMMENT SHEET System Peripherals Operation D640 Cut Sheet Printer User Manual Manual Part Number C5620 90024 March 1997 A reader comment sheet helps us improve the accuracy and readability of this User Manual It also gives you a way to make suggestions and recommend improvements to the product Serious errors such as technical inaccuracies that may render a program or mechanical device inopera tive should be reported immediately to your Hewlett Packard Response Center or directly to a Support Engineer This ensures that such problems are addressed as quickly as possible Editorial suggestions please include page table and figure numbers Recommendations attach additional information if needed Name Date Job Title Telephone Company Address Hewle
74. 10 Moisture Content 4 7 1 by weight Smoothness 100 to 200 Sheffield units Front side 30 12 Sec Back side 23 10 Sec Friction Coefficient 0 45 to 0 65 0 55 to 0 15 dynamic 0 60 0 15 static Surface Resistivity 10 to 10 Ohms Caliper 97 3 um Finishing Cut sheet to within 0 03 in 0 8mm of nominal 0 2 square Cut Edge Conditions Rotary precision cut Packaging Polylaminated moisture proof ream wrap D 10 Using Paper General Guidelines Table D 4 Recommended paper specifications Parameter Specification Stiffness Printing direction 90 25 Clark Method Cross direction 40 15 Must not scorch melt offset or release hazardous emissions when Fusing Compatibility Peated to 392 F 200 C Opacity 84 3 Wax Pick 12 minimum Dennison Letter A4 is best with short grain Grain For all other sizes use long grain Pre printed Forms and Letterhead To avoid multiple feeding and jamming problems when using pre printed forms embossed paper and letterhead observe the following guidelines Do not use low temperature inks the kind used with some types of thermography Use forms and letterhead printed by offset lithography or engraving Forms must be printed with heat resistant inks that will not melt vaporize or release hazardous emissions when heated to 392 F 200 C for 0 1 second Typica
75. 17 inches 297 x 431 8 mm You can install one or more custom trays in the printer but they must all be set to the same size There are two tasks in setting up custom paper sizes in the custom tray Define the custom tray Setthe paper size in the printer menu settings Save the dimensions and menu numbers in case you must refill the tray at some other time 1 To specify a tray as the custom tray press PapSize on the Main Screen Figure 3 13 to display the screen shown in Figure 3 14 This display identifies the paper size in each tray Ready free uy 600dpi JUN 1a 05 32 23 Message field P PCL LTR B LTR E Printer is offline LTR E Offline Custom Menu Test PapSize Figure 3 13 Main Screen 2 Press A or V to highlight the tray to define as a CUSTOM tray PapSize LETTER tray2size LETTER tray3size LETTER Online Figure 3 14 Paper tray selections 3 10 Printer Tasks Configuring Custom Tray Menu Settings 3 Press gt to get a list of paper sizes for this tray as shown in Figure 3 15 Contination arrows trayilSize LEGAL LEDGER EXECUTIVE Online Select Figure 3 15 Paper size selections 4 Press V to move to CUSTOM 5 Press Select to define this CUSTOM paper size selection Figure 3 16 tray1size A A3 JISB4 JISB5 CUSTOM o x o Mv rr xc o Cc pen A Figure 3 16 Paper size continuation of selections 6 Press
76. 29A Photoconductor 1each Up to 195 000 page sides 18 months drum Transfer unit 1 each Cleaning wipes 1 pkg Fuser Kit C5627A Fuser 120 127 VAC 1 each Up to 300 000 page sides 18 months Fuser Kit C5628A Fuser 200 240 VAC 1 each Up to 300 000 page sides Printer Pick C5633A Printer pick rollers 1 set Up to 500 000 pages Inf Roller Kit HCI Pick C5636A HCI pick rollers 1 set Up to 500 000 pages Roller Kit Note Replacement cycles based on letter or A4 sized media Larger sized media require more frequent replacement Note A new printer will report toner low and need to be refilled the first time after printing about 6 000 images This is normal and is due to the toner hopper being completely empty in a new printer The estimated yields listed are not a warranty or guarantee of minimum life and are provided to assist in initial supplies planning Yields may vary widely based on applications and operating conditions Yield estimate are based on but not limited to ideal environmental and operating conditions print jobs averaging 4 toner coverage per page and an average job of 25 pages Ordering and Replacing Consumables o o re iv 5 D c i9 Oo Replacing Toner Replacing Toner The toner comes in a kit that contains bottles of toner empty toner collector bottles and fuser cleaning rollers The toner collector bottle is replaced with every bottle of toner The fuser cleaning roller is rep
77. 39 Rue de Veyrot 1217 Meyrin 1 Switzerland 022 780 44 46 Hewlett Packard Amen Corner Cain Road Bracknell Berks RG12 1HN England 1344 360000 F 4 Warranty and Support Where To Call For Help Table F 2 International hardware support Area Address Telephone India and Far East Area China 5 6 F West Wing Office China World Trade Centre 86 10 Hewlett Packard Co No 1 Jian Guo Men Wai Avenue Beijing 100004 65053888 Ltd People s Republic of China Hewlett Packard 17 21 F Shell Tower Time Square 1 Matheson Street Causeway Bay Hong Kong 852 2599 7090 Hewlett Packard India Ltd Paharpur Business Center 21 Nehru Place New Delhi 110 019 India 91 11 6472311 2328 2329 2330 P T Hewlett Packard Servisindo Gedung Berca Jalan Abdul Muis 62 Jakarta 10160 Indonesia 62 21 351 8788 Hewlett Packard Korea 25 12 Yoido dong Youngdeungpo gu Seoul 150 010 Korea 82 2 769 0114 Hewlett Packard Ground Floor Wisma Cyclecarri 288 Jalan Raja Laut 50350 Kuala Lumpur Malaysia 02 03 298 6555 Phillipines Corporation 9th Floor Rufine Pacific Towers 6784 Ayala Avenue Makati City Metro Manila 1229 Phillipines 632 894 1451 Hewlett Packard Singapore Pte Ltd 450 Alexandra Road Singapore 119960 65 275 3888 Hewlett Packard Taiwan Ltd 8th Floor HP Building 337 Fu Hsing North Road Taipei Taiwan 886 2 712 0404
78. 4 Rotate Lever bl counterclockwise to lock the drum in place 4 26 Ordering and Replacing Consumables Drum Kit Replacing Drum and Transfer Assembly Installing the New Transfer Assembly 1 Remove the transfer assembly from its packaging Caution As you handle the transfer assembly take care not to touch or damage the transfer wire 2 Usingthe alignment pin located on the end of the transfer assembly insert the alignment pin of the transfer assembly into the left rail of the transfer assembly guide and push in to the end of the guide as shown in Figure 4 31 Transfer assembly guide Transfer assembly Transfer assembly guide Figure 4 31 Inserting the Transfer Assembly into the Guide o o re iv 5 D c i9 Oo Ordering and Replacing Consumables 4 27 Drum Kit Replacing Drum and Transfer Assembly 3 Secure the transfer assembly guide by lifting Handle 3 until it snaps into place as shown in Figure 4 32 Handle 3 Transfer assembly guide Figure 4 32 Securing the Transfer Assembly 4 Close the front door 5 Use the drum kit packing materials to repack for disposal 4 28 Ordering and Replacing Consumables Fuser Kit Replacing the Fuser Fuser Kit Replacing the Fuser The fuser is replaced when the Control Panel indicates Fuser At End Life Replace Fuser This section provides maintenance procedures for removing the old fuser
79. 8 prEN 55024 4 1992 1 kV Power Lines 0 5 kV Signal Lines Supplementary Information The product herewith complies with the requirements of the EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC and carries the CE marking accordingly The product was evaluated and tested with the High Capacity Input C5621A C5622A and High Capacity Output C5624A accessories September 1 1996 v Lore oe oe DeWeese Quality Manager European Contact Your local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH Department HQ TRE Herrenberger Stra e 130 D 71034 B blingen FAX 49 7031 14 3143 C 18 Specifications and Regulatory Information o Q A D eo 2 Using Paper The D640 prints on a variety of print media including paper labels and overhead transparencies at up to 600 x 600 dots per inch dpi Note The D640 does not accept envelopes as print media The D640 printer uses laser electrophotographic technologies In this process a laser writes an electrostatic image onto the photosensitive drum As this image passes the developing station a dry powdery toner is attracted to the imaged areas This developed image then advances to the transfer station where the belt contacts the media and the toner image is electrostatically transferred onto the paper After transfer the media passes through the fuser heat and pressure are applied and the toner fuses melts onto the media
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81. EWLETT HP 5000 Model D640 Printer PACKAR S MAINTENANCE REPORT Serial No JP20000147 Engine Status 00 00 01 00 00 00 00 00 o 00 00 00 00 00 00 00 00 00 00 00 00 56 02 00 00 0 00 00 00 00 00 00 00 00 Q 03 03 03 03 03 03 00 00 ab BS B5 09 00 00 86 35 8F 00 00 00 5A 9E 1A 00 00 am 00 00 00 00 00 01 00 80 Oo o Maintenance counters Current Maximum Replace Usage c Developer 9572 10000 8400 27 Drum unit 9572 10000 7500 17 Cc Fuser 9900 10000 7000 3 Cc Tray 1 rollers 9947 10000 5000 1 QA Tray 2 rollers 9990 10000 5000 0t O Tray 3 rollers 9998 10000 5000 0 Event Log Date Time Pg Count Code Description 29 OCT 96 13 17 1051 JAM 03 TRAY3 pick error 3S 29 OCT 96 13 18 1054 JAM 03 TRAY3 pick error 3S 29 OCT 96 13 32 1054 JAM 13 Feed path jam 3 3S 29 OCT 96 13 33 1054 JAM 03 TRAY3 pick error 3S 29 OCT 96 13 34 1054 JAM 18 Feed path jam 4 3S 29 OCT 96 13 35 1054 JAM 13 Feed path jam 3 3S 29 OCT 96 13 36 1054 JAM 26 Fusing unit jam 2 3S 29 OCT 96 13 36 1054 JAM 13 Feed path jam 3 3S 30 OCT 96 12 57 1703 JAM 02 TRAY2 pick error 2S 30 OCT 96 12 59 1703 JAM 18 Feed path jam 4 2S 30 OCT 96 13 00 1703 JAM 26 Fusing unit jam 2 2S 03 NOV 96 18 47 2054 CHGE 06 Toner Replacement 12 NOV 96 15 18 3272 JAM 2B Ejection unit jam 2 1S 12 NOV 96 15 24 3272 JAM 18 Feed path jam 4 1S 12 NOV 96 15 24 3272 JAM 26 Fusing unit jam 2 1S 19 NOV 96 18 42 6699 JAM 2B Ejection
82. Figure 3 3 Angle the tray up slightly until it disengages the tray guides on either side of the printer then remove the tray as if it were a standard tray Figure 3 2 Pulling out Custom Tray 3 2 Printer Tasks Adjusting Standard Tray Paper Guides 4 Install the custom tray as shown in Figure 3 3 Angle the tray down slightly until it engages the tray guides on either side of the printer then push the tray in as if it were a standard tray Figure 3 3 Installing Custom Tray o Adjusting Standard Tray Paper Guides The printer s standard tray accepts all the standard paper formats listed in and illustrated in Figure 3 4 A set of moveable paper positioning guides lock into place in the paper trays with 2 the paper size visible through a cutout on the guide e Table 3 1 Paper size settings in Standard Tray Category Dimensions Letter 8 5 x 11 in 216 x 279 mm Legal 8 5 x 14 in 216 x 356 mm Ledger 11 x 17 in 280 x 432 mm Executive 7 25 x 10 5 in 184 x 267 mm A3 11 69 x 16 53 in 297 x 420 mm A4 8 26 x 11 69 in 210 x 297 mm A5 5 84 x 8 26 in 149 x 210 mm B4 JIS 10 11 x 14 32 in 257 x 364 mm B5 JIS 7 16 x 10 11 in 182 x 257 mm LGR note Ledger paper extends across the entire tray bottom When you install ledger paper lift and remove the left guide and store it in the molded pocket located on front panel labeled LGR JIS Jap
83. Ke iav 5 D c O O Ordering and Replacing Consumables 4 35 Printer Pick Roller Kit Replacing the Tray Pick Rollers 6 Locate the blue plastic clip holding the upper rollers in place Pull this clip off and set it aside See Figure 4 43 Figure 4 43 Removing Upper Roller Clip 7 Pull the upper roller assembly off of the upper shaft as shown in Figure 4 44 Figure 4 44 Removing Upper Roller Assembly 4 36 Ordering and Replacing Consumables Printer Pick Roller Kit Replacing the Tray Pick Rollers New Printer Pick Roller Kit 1 Unpack the new printer pick roller kit Product Number C5633A See Figure 4 45 Figure 4 45 Printer Pick Roller Kit Installing the Printer Lower Pick Rollers During installation of the lower rollers the torque limiter roller a smaller lower roller with a black color outside must go on the lower shaft first as shown in Figure 4 46 Figure 4 46 Installing Torque Limiter ou o Ke iav 5 o c o i Ordering and Replacing Consumables 4 37 Printer Pick Roller Kit Replacing the Tray Pick Rollers 1 Install the smaller lower roller torque limiter roller so that the notch in the roller s plastic fits over the metal pegs on the shaft When this roller is correctly in all the way the roller is locked and will not rotate See Figure 4 47 P a Notch correctly positioned to go Roller correctly installed all the way over metal peg with
84. MMER D 18 Environmental Considerations 00 0 cece eee eese D 18 Printer Normal Operating Environment esee D 19 Troubleshooting esed Ree eee EDU RES RE Rem D 20 Evaluate Environmental Conditions eese esee D 23 Printing Reports The Printer Setup Report ces 0 0 00 0 cee ene E 1 Setup Report Page 1 Key lslsseeseeeeeee eee E 3 Setup Report Page 2 Key pires ee eh E 5 The Maintenance Report 0 0 0 eee eee ee E 6 Maintenance Report Key 0 0 00 cece cee eee E 6 The Typeface Report cs iiae ea ke eae be awe RR E Roe RE E 8 Typeface Report Key 0 0 cee eae E 8 The Symbol Set Table Report E 10 Symbol Set Table Report Key eren E 10 XV F Xvi The Printer Menu Settings Report eee E 12 Printer Menu Settings Report Key E 12 The Ripple Test Print llseleleseeee ee ee E 16 Troubleshooting with the Ripple Test Pattern E 16 Warranty and Support Where To Call For Help 0 0 0 ce eee eee F 1 For installation and general printer questions call F 1 For hardware problems call 0 0 0 0 cee ce cee eee eee F 2 Warranty tc Ebro pb er ecu bte et E Ban RE NER e EIER F 6 HP Maintenance Agreements leeeeeeeee eene F 6 HP5000 Model D640 Warranty 0 0 0 eee ee eee ee F 6 About Your Printer wi o ro 0 en 5E ot lt Figure 1 1 D640 with Hig
85. Online to return to the Main Screen Configuring Custom Tray Menu Settings You must first interpret your paper dimensions into settings the printer can understand Basically you must accurately measure your paper s width and height also called length using standard inches inches or millimeters mm and converting the numbers into printer units For example using a 5 x 8 inch card 1 The card is printed with the short side 5 in as the leading edge The menu setting for the leading edge is width You could also select the long side as the width 2 The 8 inch side is height You could also select the short side as the height Printer Tasks 3 11 Configuring Custom Tray Menu Settings 3 The printer has many printer unit options A unit is simply a measure of size used to give you fine control over image placement on the page For most jobs sized in inches use 1 100 as the unit size 4 Multiply your paper height length by the number of units per inch in our example 100 x 8 800 If you use a unit size of 1 200 the number would be 1600 if the unit size was 1 720 the number would be 5760 and so on If you are using the mm unit setting no multipli cation is necessary 5 Multiply your paper width by the number of units per inch in our example 100 x 5 500 6 Press Menu on the Main Screen to display the Menu options shown in Figure 3 17 Menu Configuration PCL Comms Maintenance Figure
86. PostScript upgrade Kit C 12 Specifications and Regulatory Information Safety and Regulatory Information Safety and Regulatory Information This product was tested for conformance to various national and international regulations and standards The scope of this regulatory testing includes electrical and mechanical safety electromagnetic emissions immunity acoustics and hazardous materials When required approvals are obtained from third party test agencies Approval marks appear on the product label In addition various regulatory bodies require some information under the headings noted below FCC Statement USA only This equipment has been tested and found to comply with the limits of a Class A digital device pursuant to part 15 of FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Any changes or modifications not expressly approved by Hewlett Packard could void the user s authority to operate this equipment Use of a shielded interface cable is requi
87. PostScript upgrade PostScript Level 2 C5630A includes 16 MB memory 16 MB Memory Kit 16 MB SIMM maximum 3 SIMMs C5635A High Capacity Input HCD Specifications The C5621A and C5622A are user installable high capacity input HCI paper hoppers C5621A uses Letter size paper only and the C5622A uses A4 size paper only Figure C 4 illustrates the C5621 A C5622A high capacity input hopper sl 1 3 i n 287 mm Z 4 446 mm p poma Ae Tres DA 22 0 A 562 hm Figure C 4 High Capacity Input physical dimensions Specifications and Regulatory Information C 7 o Cc 2 C O o o Q op High Capacity Input HCI Specifications Table C 7 lists the HCI paper related specifications Table C 7 HCI paper handling specifications Item Specifications Processing speed 40 ppm C5621A Letter landscape C5622A A4 landscape P Size C5621A Letter C5622A A4 aper P Type Plain paper Label paper Bond paper Pre punched paper 64 to 90g m2 Paper capacity 3 000 sheets 75g m2 Table C 8 lists the HCI physical dimensions unit weight and required service area dimensions and Figure C 4 illustrates these dimensions Figure C 5 illustrates the HCI service area requirements Table C 8 HCI physical specifications Item Specification Width 11 3 in 287 mm Dimensions Depth 17 6in 446 mm Height 22 2 in 562 mm Weight About 38 Ibs 17 kg
88. S Panel and in reports under the test menu Language DEUTSCH ESPANOL ITALIANO 2 18 Control Panel PCL Menu Settings PCL Menu Settings The PCL menu Figure 2 16 lets you set the printer s default font and symbol set You can also use the PCL menu to configure up to two active font cartridges The selections are shown in Figure 2 17 When you see pointers on the screen pointing up or down that indicates there are additional selections available by using A or V to access them Printing ro Comms Maintenance c a a 5 c i9 O Online Figure 2 16 PCL Menu PCL Lint Courier symbolset ROMAN8 8U pitch 10 00 pointsize 12 00 vcartridge 1 none vcartridge2 none Online Figure 2 17 PCL Menu selections Control Panel 2 19 PCL Menu Settings Font Sets the default character font Symbolset Sets the default symbol set character set of the font specified in the font setting A symbol set is a collection of letters numbers and symbols designed for specific applications such as scientific equations and international language Pitch Sets the default pitch size for the fixed pitched font Pitch is the number of characters that can be printed in one horizontal inch For example a font with a pitch of 10 will print 10 characters for every horizontal inch of text If a proportionally spaced font is selected in the font menu pitch will not a
89. SOND LOCKED Online Select Figure 3 29 Configuration traylock tray1 8 Press V to move to locked 9 Press Select You return to the Configuration traylock screen with tray1 locked Figure 3 30 Configuration traylock tray1 LOCKED tray2 UNLOCKED tray3 UNLOCKED Figure 3 30 Tray 1 locked 10 Press Save to save the changes in PwrOnConfig 3 20 Printer Tasks Stopping or Interrupting Print Jobs Stopping or Interrupting Print Jobs The printer works in three basic states processing incoming data imaging the data and printing the data When the printer is in one of these states the Main Screen changes to reflect the new state as shown in Figure 3 31 and the Test button changes to the End button Ready printing JUN 18 05 32 23 PCL Cen Offline Figure 3 31 End Button If you want to stop or interrupt the print job in progress press the End button When you press End you will see the End submenu as shown in Figure 3 32 PAUSE ENDDOC SUPPRESS ABANDON o x o Mv rr xc o Cc pen A Online Select Figure 3 32 End Submenu Printer Tasks 3 21 Clearing a Paper Jam The choices available are PAUSE Temporarily stops the job Use this to pause the printer such as when adding or removing paper or adding toner ENDDOC Any incomplete or partial pages are printed like a form feed or page eject The job ends
90. Supplies You can replace all of the consumable supplies This chapter presents step by step instructions for removal and replacement of these supplies and explains how to set the printer to produce lighter or darker prints Each time you replace a consumable the action is automatically recorded in the printer s online maintenance log Caution Damage to the photoconductor can cause excessively light or dark printing or missing text Caution Hewlett Packard recommends the use of Hewlett Packard labelled consumable supplies Hewlett Packard is not responsible for any failures or print quality issues arising from the use of other than Hewlett Packard supplies in the cut sheet printer Such failures are not covered under warranty or under the Hewlett Packard service agreement o o re iv 5 D c i9 Oo Ordering and Replacing Consumables 4 1 Ordering D640 Printer Consumables Ordering D640 Printer Consumables You can order consumables directly from Hewlett Packard by calling 1 800 538 8787 in the United States and Canada Customers outside the United States and Canada should contact their local Hewlett Packard sales office Please plan for a two to five day delivery in the United States possibly longer outside the United States If your printer was purchased from a Hewlett Packard reseller you may be able to purchase consumables directly from them Table 4 1 lists the D640 printer consumables ordering numbers
91. The air should not be too dry or too humid due to hygroscopic properties of paper The best way to store an opened ream of paper is to re wrap it tightly in its moisture proof wrapping If the printer environment is subject to extremes unwrap only the amount of paper to be used during the day s operation D 24 Using Paper E Printing Reports The D640 printer has built in reports that can be printed as offline test prints This appendix describes how to print these reports and gives a sample of each type of report The Printer Setup Report The printer stores all configuration settings The setup report show the printer s current configuration options as well as page counts and code revision values o et je Q an 92 c Cc A To print the Setup report 1 At the Main Screen press Test SETUPS is highlighted 2 Press Select A two page report is printed Figure E 1 1 of 2 lists all menu settings Figure E 2 2 of 2 lists information about the floppy and hard disk drives Printing Reports E 1 The Printer Setup Report HP 5000 Model D640 Printer SETUP REPORT HEWLETT PACKARD sp20000147 U Serial N o o o e Menu Printi Configuration Menu PCL copies 1 newline CR LF font Courier intray TRAYL traylock trayl UNLOCKED symbolset paper auto traylock tray2 UNLOCKED pitch duplex OFF traylock tray3 UNLOCKED pointsize
92. Z HIJKUANOSCIG UJWXY IWIT Sab tasurcluywaye i GU JX MFOFQRSTUVAXYZIMD sbcdefgqhi l nnp stuvaxyzi APCOETOA KD ROI T wxYAls1 uEcs Egi jk luncper sb vwxy4 H E EBPCHIJKLMNOPQRETLVAXYZ abeadelghijkLmnopqrzstuvwxyz TUVWXYZ V aoc ez ehe iklmneperstueryz aRc on e JKLMKC os Su U VWXYZ Ls J S hadefg ij i epqn nEnwvwxyzl 2ASCDEFGHIJELKCIOPCRZTLVUWXYZ BPS abederyhd klar xjpe uvwxre b ABCDEFGECCKLXWCPQRSTUVAXIZ 4 1 abeda shi3 epqearinnnys 4 ing Reports Prin Figure E 9 Printer Ripple Test Pattern Sample Printing Reports E 17 Warranty and Support Where To Call For Help We have established phone numbers for you to call and receive help should any questions or problems arise during the installation of the D640 printer or any of its accessories The numbers listed are available during normal business hours of 8 00 AM to 5 00 PM This phone assistance is available free of charge except phone tolls during the first year after shipment of your printer You may call as often as necessary for assistance with the following items Installation Configuration Daily use such as clearing paper jams or installing consumables Questions about the manuals Prior to calling you should have your printer s serial number available This can be found on a label located on the upper right corner of the printer when the printers front door is open It will look like JP20000149 In addition have yo
93. aining labels Note Hewlett Packard does not recommend removing any labels from the carrier sheet and then printing on the remaining labels If labels must be removed remove them from the bottom of the carrier sheet continuing toward the top Note Overhead transparencies used in D640 printers must be able to withstand the 392 F 200 C temperature encountered in the printer s fusing process Specifications for overhead transparencies are summarized in Table D 6 Overhead transparency specifications summary Using Paper D 13 General Guidelines Refer to Purchasing in the next section for ordering HP transparencies Table D 6 Overhead transparency specifications summary Basis Weight 45 to 60 pound 170 to 225 g m Cutting Angle 90 plus or minus 0 2 Finishing Plus or minus 0 03 in plus or minus 0 8 mm Fusing All materials of the overhead transparency must be compatible with the heat and Compatibility pressure of the fusing process Materials must not discolor melt offset material or release hazardous emissions when heated to 392 F 200 C Recycled Paper Recycled paper is a combination of waste paper pre consumer waste and post consumer waste Printed waste paper is usually washed to remove most of the inks and other contaminants A recycled sheet of paper may contain dark specks or appear gray or dirty You should choose a recycled paper that meets the same specifications e
94. ally imprinting the image on the paper Ready waiting The printer has received partial data and is waiting for the host send additional data Reagy imaging The printer has received data and is building the page image Ready processing The printer is receiving data from the host Error mask on The printer is operating with an error condition disabled This can only be set or reset by your service representative Menu Locked The menu has either been locked from a print job or the printer is processing a job and menu changes cannot be made o o oO iv o o Cc Z an Printer Messages A 3 Warning Messages Warning Messages The following warning messages indicate conditions that require operator intervention such as when the output tray fills up with paper or when a particular consumable has reached the end of its life The end life message remains until you replace the consumable Always replace the consumable as soon as possible to maintain the best print quality Caution If you ignore the Toner low message eventually the printer will shut down with the Toner empty message to prevent mechanical damage Caution If you ignore the Developer end life message eventually the printer will shut down with the Developer end life Change developer at once message to prevent mechanical damage Table A 2 Message Output tray full Warning messages Expl
95. an Industrial Standards Committee Printer Tasks 3 3 Adjusting Standard Tray Paper Guides 7 16 8 26 10 11 5 84 7 25 8 5 11 11 69 8 26 149 x 210mm A5 ISB Tus 182 x 257mm JISB5 10 5 184 x 267mm 7 25 x 10 5 in Executive 41 216 x 280mm 8 5 x 11 in Letter A4 n 210 x 297mm 14 216 x 356mm 8 5 x 14 in Legal ISB4 Nn 257 x 364mm JIS A3 IMs 297 x 420mm 17 280 x 432mm 11 x 17 in Ledger B size Figure 3 4 Paper Sizes quick reference 3 4 Printer Tasks Adjusting Standard Tray Paper Guides 1 Each paper guide has a blue locking thumbwheel as shown in Figure 3 5 3 Locking devices Figure 3 5 Paper guides 2 Turn the blue locking thumbwheels on each paper guide counterclockwise to the OPEN position Figure 3 6 o x o poan o jen pen A Figure 3 6 Locking device Lift paper guides out of their current locations and place them in the new paper size locations The paper size indicators on the tray are visible through the round circle cutout on the paper guide as shown in Figure 3 7 Printer Tasks 3 5 Adjusting Standard Tray Paper Guides Figure 3 7 Paper guide size selection 3 Adjust both paper guides for the same paper size 4 Turn the blue locking thumbwheels on each paper guide clockwise to the CLOSE position to secure it Figure 3 8 Figure
96. anation The printer s output tray is full Action Remove paper from tray Paper size mismatch The requested paper size is not available Load correct paper size Toner low The supply of toner in the toner hopper is low Add toner See Replacing Developer on page 4 9 Developer end life The developer has reached the end of its useful life and needs replacement Replace developer See Discharging Developer on page 4 9 Drum end life drum area blinks The drum has reached the end of its useful life and needs replacement See Drum Kit Replacing Drum and Transfer Assembly on page 4 18 Fuser end life fuser area blinks The fuser has reached the end of its useful life and needs replacement See Removing the Fuser on page 4 30 Tray 1 rollers end life Tray 2 rollers end life Tray 3 rollers end life The indicated pick roller has reached the end of its useful life and needs replacement See Printer Pick Roller Kit Replacing the Tray Pick Rollers on page 4 33 HCI rollers end life The HCI pick rollers have reached the end of its useful life and need replacement See HCI Pick Roller Kit Replacing the HCI Pick Rollers on page 4 42 A 4 Printer Messages Paper Jam Messages Paper Jam Messages Paper jam messages appear when there is a problem moving paper through the printer One or more sheets of paper ma
97. and close the cover Figure 3 62 Removing jammed paper from Ejection Cover area 3 If no other paper jam indications appear on the Control Panel you are ready to resume printing If the Control Panel still shows a jam search the area again or the area indicated on the Control Panel 3 44 Printer Tasks Clearing Paper Output Jams Clearing an HCO Jam Jams can occur at the input to the HCO Figure 3 63 shows the HCO jam error indication on the Control Panel HCO jam 1 600dpi DATAS PCL Cn E Co mmm ma Offline Menu Figure 3 63 HCO paper jam indication 1 Open the front door and remove any jammed paper in the reversing area as shown in Figure 3 58 o x o poan o jen pen A Figure 3 64 Removing paper jam from reversing area Printer Tasks 3 45 Clearing Paper Output Jams 2 Openthe HCO door Locate and turn knob 1 counterclockwise to move paper from the input area to the lower section as shown in Figure 3 65 HCO Knob 1 pes LY Q yy us i x udi iN Figure 3 65 HCO Knob 1 Paper Input Roller 3 Pulllever 2 back Figure 3 66 and remove any paper Figure 3 66 Clearing HCO lower section paper jam using Lever 2 3 46 Printer Tasks Clearing Paper Output Jams 4 fjammed paper is not visible lift lever 1 to see if there is paper jammed there Rotate knob
98. and installing the new one Note This procedure is applicable to both 120 127 V AC and 200 240 V AC fusers Press the Menu button on Main Screen Press to highlight Maintenance Press to display Maintenance selections Press to display replace selections Press W to select fuser Press Select to display fuser instructions as shown in Figure 4 33 uoce AES ds Fuser unit Replacement Replace Fuser unit and Press Done Figure 4 33 Fuser instructions o o re iv 5 D c i9 Oo Ordering and Replacing Consumables 4 29 Fuser Kit Replacing the Fuser Removing the Fuser To remove the fuser 1 Open the front door 2 Turn the fuser locking knob counterclockwise several times to release the fuser as shown in Figure 4 34 Fuser locking knob Figure 4 34 Releasing the Fuser Locking Knob A WARNING The fuser may be hot Avoid touching the fuser surfaces labeled as hot 3 Pull the fuser out supporting it with your hand as shown in Figure 4 35 Figure 4 35 Pulling the Fuser out 4 30 Ordering and Replacing Consumables Fuser Kit Replacing the Fuser Installing the Fuser 1 Locate and remove the new fuser from its packaging 2 Place the fuser s leading edge into the guides then push the fuser into the printer until it stops as shown in Figure 4 36 Fuser I E NM xI Figure 4 36 Installing the Fuser eO fe
99. aper with your right hand as shown in Figure 3 51 3 36 Printer Tasks Clearing Paper Path Jams zm n Thumb on e decurler lever E amp E e m L 4 A o O 6 R zi E iN min Figure 3 51 Removing Fuser Unit paper jam using Decurler Lever 4 After you have removed the paper raise the Transfer Guide return Lever 4 to the horizontal closed position as shown in Figure 3 52 and close the door VEEEEEEET TTE o x o poan o jen pen A Figure 3 52 Closing Lever 4 and securing the Transfer Assembly 5 If no other paper jam indications appear on the Control Panel you are ready to resume printing If the Control Panel still shows a jam search the area again or the area indicated on the Control Panel Printer Tasks 3 37 Clearing Paper Path Jams Clearing a Duplex Unit Jam The duplex unit jam is indicated on the Control Panel as shown in Figure 3 53 Blinking Duplex path jam 2 600dpi Remove paper amp Press Clea PCL Clear Figure 3 53 Duplex Unit Paper Jam 1 Open the door and locate lever 6 as shown in Figure 3 54 2 Lift lever 6 and turn the duplex roller knob to move any paper into view Duple
100. aper manufacturer For optimum fuser life replace the cleaning roller after every other bottle of toner and follow the recommended cleaning procedures in Duplex Area on page 5 6 The cleaning roller deposits silicon oil onto the fuser roller surface to prevent toner from sticking It also cleans away small amounts of toner that adhere to the fuser roller surface Failure to replace the cleaning roller at the specified times can greatly reduce fuser yields 6 10 Advanced Topics Adjusting Paper Path Alignment Ozone Filter The ozone filter is replaced after every two bottles of developer If replaced as specified you should always receive the specified yield Transfer Unit The transfer unit is replaced whenever the drum is replaced Care must be taken to prevent accidental breakage of the delicate wires located inside the transfer unit Unless physically damaged you will always receive the specified yield Pushing Consumable Life Beyond Estimated Yields The printer maintains counters to track all consumable use and provides an alert message to inform you when a consumable item needs to be replaced The printer will not stop except for lack of toner or developer but the message remains until you replace the specified consumable There is a built in grace period so the message to replace a consumable should occur long before you see any print quality or paper jam problems o 2 Q o O D o jen t gt o lt When
101. aper may be uneven or there may a bCc be moist spots on the paper Print several dozen test pages with paper from a newly opened ream Aa B bec The paper lot is bad The manufacturing process can cause EN some areas to reject toner Try paper from a different source Aa B bcc Clean the paper feed path and LED array as described in Weekly Cleaning on page 5 1 and Periodic Cleaning Aa B bCc When Replacing Drum on page 5 5 Replace the developer unit with a new one See Replacing Developer on page 4 9 e If you still have this print quality problem contact your autho rized HP service representative 6 4 Advanced Topics Maintaining Print Quality Lines A a B bCc If sharp or smeared black streaks appear on the page in the direction the paper passes through the printer Toner may be on the transfer charger or pre charger corona wires Clean the printer s transfer assembly unit and pre charger See Transfer Assembly Guide on page 5 9 Replace the drum unit with a new one See Drum Kit Replacing Drum and Transfer Assembly on page 4 18 e If you still have this print quality problem contact your autho rized HP service representative Toner Smear If toner smears appear on the leading edge as is passes through the printer of the paper o 2 Q o O D o jen t gt o lt e Toner may be loose inside the printer s paper path Clean the printer by following the instr
102. appear on the Control Panel to assist in troubleshooting Print Quality Problems When you have any print quality problems check the following items before starting your troubleshooting 1 Check the Control Panel for any messages about consumables If there is a Consumable at end life message replace the consumable and retest for print quality 2 Check whether the paper being used meets Hewlett Packard standards Refer to Using Paper on page D 1 3 Check whether the paper is handled correctly especially for creases or wrinkles 4 Check whether the environment for the printer and the paper meets Hewlett Packard standards especially for humidity Refer to Table C 5 Printer environmental specifications 5 Check whether the rollers and the paper guides are clean especially for scattered toner or developer accumulated paper powder and paper pieces 6 Check the Economode setting be sure it is OFF See Economode on page 2 17 7 Adjust the print density See Density on page 2 25 6 2 Advanced Topics Maintaining Print Quality Good Quality Print Sample QA ns WMH A ABCDEFGHI JKLMNOPQRSTUVWXYZ abcdefghi jkImnopqrstuvwxyz 0123456789 2 27 OV o 2 Q o O D O C o gt o lt Pepe ne Og m m 7 g YE YM led P ABCDEFGHIJKLMNOPQRSTUVWXYZ abcdefghi jKImno
103. ately noticeable when you stop recycling The waste toner must be completely flushed from the toner path Depending on how long the recycling feature was used it might take up to five bottles of new toner before the waste toner is completely flushed from the system Toner Recycling Switch Toner recycling is enabled or disabled by moving the plastic slide switch located directly over the toner collector bottle When it is pushed to the right toner is recycled When it is pushed to the left waste toner collects in the toner collector bottle for disposal Figure 6 2 shows the bottle and switch location 6 8 Advanced Topics Managing Consumables Toner Recycle Slide Figure 6 2 Toner Recycling Slide Switch Drum and Developer The drum and developer are grouped together because their yields depend on drum rotations There is physical wear on the drum and developer mixture with every rotation of the drum The drum is often rotating even when the printer is not printing Factory yield estimates for the drum and developer listed on the data sheet and in this manual can never be accurate because there is not a one to one correspondence between drum rotations and printed pages However the internal counters in the printer do count drum rotations for both the drum and developer The drum life is estimated at 250 000 drum rotations and the developer life is estimated at 160 000 drum rotations The drum rotates during power up at th
104. ative need to be replaced Developer SVC52 During the developer To fix this error call your service discharge replacement procedure the representative alarm old developer might not be evacuated properly The problem could be mechanical or electrical Developer SVC54 During the developer To fix this error call your service shutter alarm replacement procedure the representative shutter releasing the old developer did not open correctly The problem could be mechanical or electrical Toner auto SVC 56 After the developer was Purge developer and try again with a new adjustment replaced the automatic toner bottle If this error code persists call your alarm calibration could not be done service representative correctly The problem could be mechanical or electrical Toner density SVC 57 The concentration of toner in Purge developer and try again with a new high alarm the developer unit is above bottle If this error code persists call your the normal range Service representative Toner density SVC 58 The concentration of toner in Purge developer and try again with a new low alarm the developer unit is below bottle If this error code persists call your the normal range Service representative Toner density SVC 59 The reference voltage used Purge developer and try again with a new bottle If this error code persists call your Service representative A 10 Printer Messages Call Engineer Error Messages and
105. ble when convenient Table A 2 lists these messages and directs you to the replacement procedure in this manual Paper jam messages occur when paper jams while moving along the printer s paper path Table A 3 lists these messages and directs you to the paper jam removal section in this manual Error messages indicate conditions that stop or prevent printing until the error is corrected Table A 4 lists these messages and directs you to the replacement procedure in this manual Call Engineer error messages indicate conditions that may require a service representative to resolve In some cases you may be able to resolve these problems yourself so refer to Table A 5 to interpret these error messages This table includes corrective actions for each message A 2 Printer Messages Status Messages Status Messages The following is a list of normal status messages that will appear from time to time as you use the D640 These messages provide status only and do not require any action by the operator The intention of these messages is to provide current printer status Table A 1 Status messages Message Explanation Printer Initializing The printer is performing self diagnostics Printer warming up The printer is heating the fuser unit for operation Reagy free The printer is powered on and ready to use No data has been received by the printer yet Ready printing The printer is currently feeding paper and physic
106. ce B 2 Using the Parallel Interface 0 0 eee A B 4 C Specifications and Regulatory Information Introd ctioli eu ae Aenea ie date C 1 Printer Specifications ssi ces soas ee ec e C 2 Best Printing Area Specifications 0 0 0 0 e eee eee eee C 6 D640 Optional Accessories 2 0 0 0 ee eee C 7 High Capacity Input HCI Specifications esee C 7 HCI Electrical Specifications 0 e eee ee eee C 9 High Capacity Output HCO Specifications 00 0000 C 10 HCO Paper Handling Specifications eee C 10 HCO Physical Specifications 0 0 cece eee eee C 11 HCO Electrical Specifications 0 0 eee eee eee eee C 11 HCO Environmental Specifications 00 0 0 0000005 C 12 Printer Custom Paper Tray Specifications llle 00 00 0000 C 12 PostScript Upgrade 5 sore ete SUE eru v pe C 12 Safety and Regulatory Information 00 0 0 00005 C 13 FCC Statement USA only 0 eee eee ee eee C 13 DOC Statement Canada only 0 cece eee eee C 13 Europe RFI Statement 0 0 eee eee eee eee C 13 Acoustics Emissions asosa s caros pros eee teens C 14 Data Communications United Kingdom only C 14 Material Safety Data Sheets 00 0 0 eee eee ee eee C 14 EPA Energy Star Computer Compliance uses ern C 15 Safety Standards and General Considerations
107. ce is usually composed of xerographic paper Label top sheets must provide good toner adhesion Carrier sheets The carrier sheet must be compatible with the temperatures and pressure of the fusing process and must be coated for easy release of the top sheet Adhesives The adhesive must be stable at the 392 F 200 C temperatures encountered in the printer s fusing process and must not produce emissions that exceed exposure levels or threshold limits established by OSHA and other safety agencies Adhesives must not come in direct contact with any part of the printer No adhesive should be pressed out of the edges or between die cuts the cuts between individual labels Label arrangement Labels should be arranged on the carrier sheet so that any exposed spaces run lengthwise down the sheet See Table D 5 Label specifications Using label stock with spaces between the horizontal rows of labels can often result in labels peeling off during printing causing serious jamming and possible printer damage Labels may be specially manufactured to leave a margin around the outside edges that correspond to the outer margins of the printable area If this special arrangement is to be used DO NOT REMOVE the excess top sheet material from the carrier sheet Carrier sheet exposed only d dips columns Perimeter margin excess top sheet not removed T Labels cover entire page Figure D 3 Adhesive Label arrangements D 12 Using Paper Gen
108. ce Menu and Paper Size Menu settings In these examples of the Printer Menu Setting Report Pages the default factory setting is indicated by the sign in front of the setting option Printer Menu Settings Report Key This is the time of day the Printer Menu Setting Report was printed shown in the upper left corner as a clock face It is also printed in the lower right corner as text E 12 Printing Reports Printer Menu Settings Report Key HEWLETT Tn HP 5000 Model D640 Printer LA caus U Menus 1 t02dpi es WE m Printing Reports My em l l LLN fobreparale r i h hie 2 larg ga othe g RAYS TRAHCAIS Lntictior PEE aiva vf Cours Couc e c3cIt AEMTPSDSCAPE mE cCOriner 1231 2 91 nial ime 63 n RTI ma t m pudo Wa CZTincz2dIE wp SSH Lm Jeivorctkd BRRCKE Jr ert TPNIRQE Fb vn eI IL rend JT ivczs2dIL niversMdci pe9lire Chelle TLiverct2d24 Eod inivecstdul I IRF Tod A Ekrzvlozk tvzvl sUMLCCKED anordLrt ua NE ordzrev teayd s E tt z zu PE ls Demy dee eee ee SIN AI IOcKsD hlberceexb cnr ip 7 i rbd ivaqesrifl nsx Caszonpize vidii o Tuird rial s OCT 01 1996 08 21 17 Figure E 6 Printer Menus Report Sample Sheet 1 of 3 Printing Reports E 13 Printer Menu Settings Report Key HEWLETT HP 5000 Model D640 Printer PACKARD a Menus 2 amp ArialIt Aria Ea t TimcHR tC aee rd I TSENLL FTEICLL ncaH
109. cessories Figure 1 2 shows the printer the HCI and the HCO installed together If you want to know more about these optional accessories refer to High Capacity Input Accessory on page 1 16 for the HCI or High Capacity Output Accessory on page 1 17 for the HCO Figure 1 3 shows the front and right sides of the printer and an overview of the Control Panel LCD Panel Power Save Mode Indicator X Speaker Lo Function buttons Screen contrast control Standby switch Control panel Ejection unit Paper output tray Front cover Front door Upper right cover Tray1 Tray2 Tray3 Lower right cover Main power switch Not used Figure 1 3 Front and right side of the printer 1 6 About Your Printer Getting to Know the Printer Front and Right Side of the Printer In Figure 1 3 starting at the Control Panel at the top left and reading clockwise refer to the following points of interest Control Panel Consists of function buttons and a liquid crystal display also referred to as the LCD panel that presents messages about printer activity Screen contrast control Allows you to adjust the contrast of the display Ejection unit Deposits paper to the output tray Standby switch Powers the printer on and off Output tray Holds printed pages Upper right cover Provides access to add toner and developer Lower right cover Provides access to the paper path for jam clearing from the paper trays
110. ction for custom paper size 16 Press Select 17 Press V to highlight height 3 14 Printer Tasks Configuring Custom Tray Menu Settings 18 Press A or V until your number is highlighted our example is 800 as shown in Figure 3 24 Configuration customsize height E0 801 802 803 804 805 Figure 3 24 Height selection for Custom Paper Tray 19 Press Select 20 Press Save o x o poan o jen pen A Printer Tasks 3 15 Loading Paper Into Trays and HCI Loading Paper Into Trays and HCI This section explains the proper paper loading process which depends on the type of paper used and the print job requirements Follow these basic guidelines to select and use paper and other media transparencies labels etc for the D640 Use only paper labeled specifically for non impact or laser printing xerographic copying or duplicating Refer to Media Selection Specifications and Guidelines on page D 3 for complete media specifications Use only one kind of paper in a tray at a time mixing types of paper can cause jams Do not overfill the paper trays or HCI note the maximum fill line The HCI is supported for use with paper media only Opening Paper 1 Remove the paper from the package with the package seam side up as shown in Figure 3 25 Read the manufacturer s packaging end label and note the direction of the arrow The arrow points to the side that should be printed first als
111. d 1 inch negative in 1 720 increments as listed below Imageshift left 720 min 0 720 max This setting allows you to incrementally adjust the left position of the image on paper in units an incremental adjustment The factory default unit scale is 1 720 but you can reset the unit size with the unit setting see Unit on page 2 17 A typical situation is alignment of text to a pre printed form You can adjust within a range of 1 inch positive and 1 inch negative in 1 720 increments as listed below inch milli meter Unit Size Setting Range 1 100 1 200 1 300 1 600 1 720 mm Minimum 1 25 4 100 200 300 600 720 25 Maximum 1 25 4 100 200 300 600 720 25 Customsize width 2837 min 8417 8417 max This setting configures the media size of nonstandard media It is only used when you have a custom paper tray and one of the PapSize values is set to Cus custom The table below lists the minimum and maximum custom paper widths in units an incremental adjustment The factory default unit scale is 1 720 but you can reset the unit size with the unit setting see Unit on page 2 17 customsize width inch milli meter Unit Size Setting Range 1 100 1 200 1 300 1 600 1 720 Minimum 4 72 120 394 788 1182 2364 2837 120 Maximum 11 69 297
112. d wide network of Hewlett Packard Sales and Service Offices Refer to Warranty and Support on page F 1 Using Paper D 1 Paper Manufacturing In the United States Hewlett Packard also offers support through a local support representative A customer support technician will be happy to offer advice to help solve your printer operation problems Paper Manufacturing Laser printers require paper types and specifications that were uncommon just a decade ago Until then no distinction was made between writing paper and xerographic paper The manufacture of paper is complex Several different mills may offer the same type of paper for example 25 cotton bond writing stock but each manufacturer will vary the texture color fiber lignin coating and other elements which make their product unique In the paper industry there are no equivalent papers between manufacturers only substitutes Sources of Paper Paper is primarily made from cellulose fiber the major component of the cell walls of wood fibers and other plants Sources of this fiber include Raw Wood Recycled or waste wood Cotton Pulping methods are based in part on the fiber length of the raw wood Hardwoods such as cottonwood contain short fibers from one to two millimeters in length Softwood fibers including pine spruce and other conifers range in length from three to six millimeters In each case the thickness is less than that of a human hair These di
113. dix A The printer constantly monitors the state of consumables such as developer and toner When a consumable runs low or has reached its end of life a message notifying you to replace the consumable appears on the Control Panel An example of such a report is shown in Figure 2 3 Toner empty Add New Toner PCL LTR E EM LTR E Clear Test PapSize LTR E Figure 2 8 Toner empty indication The printer detects when a cover is open and stops printing to protect you from electrical and mechanical hazards If a cover is open the printer reports the condition like the screen shown in Figure 2 4 Note Do not open a cover while the printer is printing this will cause a paper jam Ejection unit cover open Close ejection unit cover PCL LTRE LTRE aL LTRE Clear Custom PapSize Figure 2 4 Problem status report 2 4 Control Panel Checking Paper Checking Paper Check the Control Panel to make sure that paper is loaded properly and to observe the progress of printing You can Verify that the paper trays contain paper Verify that correct paper sizes are in the paper trays Check on paper travel through the paper path when printing Figure 2 5 shows the paper supply and path information Current paper path Ready free 600dp JUN 18 05 32 23 PCL j t ILTRE LTR NEN tiie U Offline Custom Menu Test PapSize Figure 2 5 Paper supply and path information
114. dware flow control Select dtr and set the method of handling the serial interface Data Terminal Ready DTR signal HI LO DTR polarity high for ready and low for not ready LO HI DTR polarity low for ready and high for not ready HI HI DTR polarity permanently high LO LO DTR polarity permanently low Select levels and set the type of serial interface Control Panel 2 23 o c a 5 E i9 O Maintenance Menu Settings Maintenance Menu Settings The Maintenance Menu Figure 2 21 contains options that help you maintain the D640 for optimum print quality The selections are shown in Figure 2 22 When you see pointers on the screen pointing up or down that indicates there are additional selections available by using A or V to access them Printing Configuration PCL Comms Maintenance Online Figure 2 21 Maintenance Menu Maintenance alignment density testpages monitor date time Online v Figure 2 22 Maintenance selections 2 24 Control Panel Maintenance Menu Settings Replace The Replace selection initiates the replacement procedure for the consumable items you are removing and replacing Follow the instructions in Overview of Consumable Supplies on page 4 1 for replacing consumables Alignment tray1 tray2 tray3 hci Sets the alignment correction values See Using Virtual Font Cartridges on page 6 26 for the paper path alignment procedure
115. e Connectors pin diagram Interface Cc 2 a 2D Cc o O Host Serial and Parallel Interface Configuration B 3 Using the Parallel Interface Using the Parallel Interface The parallel interface uses a 36 pin connector Figure B 3 at the back of the printer It is an IEEE 1284 Type C parallel connection Signal names on the following connector pin assignment diagram relate to Centronics operating mode Bcc Busy 1 19 Ground Select 2 20 Ground Ack 3 21 Ground Fault 4 22 Ground P error 5 23 Ground Data 1 6 24 Ground Data 2 7 25 Ground Data 3 8 26 Ground Data 4 9 27 Ground Data5 10 28 Ground Data6 11 29 Ground Data7 12 30 Ground Data8 13 31 Ground Init 14 32 Ground Strobe 15 133 Ground Selectin 16 34 Ground Auto Feed 17 35 Ground NC 18 36 Peripheral logic hi ica Figure B 3 Parallel Host Interface Connector pin diagram B 4 Host Serial and Parallel Interface Configuration C Specifications and Regulatory Information Introduction This chapter provides specifications safety compliance options and printing paper for the HP5000 family D640 cut sheet printer and accessories If you want to Go to Printer specifications page C 2 Printable area specifications page C 6 Summary of printer options specifications page C 7 HCI specificatio
116. e PowerSave indicator when on indicates that the printer is in PowerSave mode The backlight of the LCD panel also turns off in PowerSave mode Checking Printer Status E c fa oO 5 t i9 O You may want to check the D640 s status for many reasons To verify that it is ready for printing To verify that it is either Online or Offline To check that the correct date time and printing protocol are set Normal Printer Status No Error Condition Displayed The message field of the display shown in Figure 2 2 reports the D640 s status Ready free d 600dpi JUN A 05 32 23 m Message field P PCL LTR E LTR E Printer is offline LTR E Offline Custom Menu Test PapSize Figure 2 2 Printer status The message field information indicates e Ready free The printer is ready to print e JUN 18 05 32 23 Displays the current date JUN 18 and time 05 32 23 Control Panel 2 3 Checking Printer Status PCL Indicates that the printer is using PCL Printer Control Language emulation Online The printer is ready to print Abnormal Printer Status The message field the first and second line of the Control Panel reports the printer s conditions such as low toner paper jam or door open In these cases the Control Panel also describes what action is needed to remedy the situation Serious conditions may require a service call Error messages are listed in Appen
117. e Standby switch momentarily to the ON or up position the printer powers on There will be up to a 2 minute delay before you can print while the printer performs an initialization sequence and warms the fuser to operating temperature When you move the Standby switch momentarily to the OFF or down position the printer is powered off and placed in Standby mode There may be a delay in the printer powering off any pages currently moving through the paper path are printed before the printer powers off The Screen contrast control adjusts the contrast of the LCD panel The Function buttons are located below the LCD panel These five buttons perform different functions during printer operations such as when the printer is printing or when you are changing settings Figure 2 6 shows these function buttons 2 2 Control Panel Checking Printer Status At any given time you can only perform the action shown on the Control Panel for a particular button If a button is undefined it performs no function The Speaker is not currently activated The Liquid crystal display LCD panel displays printer status and operating information Figure 2 6 shows the basic menu screen called the Main Screen Messages on the Main Screen Show information about printer status progress of the print job and the current paper path Display the paper size configured for each input source Show any paper jams in the paper path line Th
118. e printer has a major error follow these steps 1 2 3 Clear High voltage power supply alarm Call i SVC 6F The printer may self diagnose the problem and possibly display the message as shown in Figure 3 71 Write down the error code and message that appears on the Control Panel Refer to Call Engineer Error Messages and Codes on page A 8 to determine the meaning of the error code If the error code calls attention to a specific physical component or location on the printer check the area specified and correct the problem If you cannot resolve the problem call your service representative Be prepared to give the service representative the error code and any messages that appear on the Control Panel to assist in troubleshooting Blinking Error code Engineer Figure 3 71 Call Engineer Service Representative 3 50 Printer Tasks Ordering and Replacing Consumables Introduction This chapter provides user maintenance procedures to maintain the printer s consumables If you want Go to An overview of the D640 printer supplies page 4 1 To order additional consumables page 4 2 To replace toner or recycle toner after replacement page 4 4 To replace developer and ozone filter page 4 9 e To replace the drum and transfer assembly page 4 18 To replace the fuser page 4 29 To replace the printer pick rollers page 4 33 e To replace the HCI pick rollers page 4 42 Overview of Consumable
119. e start and end of each job and while printing each image Knowing what factors drive drum rotations helps you understand what determines the lives of your drum and developer Frequent power cycling or lapses into power save mode add wear to the drum and developer During power up or coming out of power save mode the drum rotates for up to two minutes This can produce as many as 80 drum rotations even though no pages are printed Advanced Topics 6 9 o 2 Q o O D o jen t gt o lt Managing Consumables The average number of pages in print jobs has a large effect on drum and developer life Extra drum rotations occur at the start and end of each job There are four rotations at the beginning and four rotations at the end If the D640 primarily prints very small jobs less than 25 pages you get lower than rated yields on the drum and developer If you primarily print jobs larger than 25 pages you get higher than expected yields There is also a negative effect on drum rotations if you print complex images that slow the printer down If the printer controller cannot process the incoming data fast enough to keep the printer running at 40 pages per minute extra drum rotations occur for the print job The estimated yields for the drum and developer assume a job size of 25 page sides per job It is not important if you occasionally print small jobs or complex images it s important how your print environment averages usage ove
120. ed jammed inside the HCl in particular look for any paper stuck at the lower left side as you open the HCl s door Reattach the HCI to the printer and close the HCl s door Press Clear If this error code returns call your Service representative HCO stacker SVC D8 This code indicates an error Verify the following alarm with the HCO 1 the HCO interface cable is connected to the printer 2 the HCO s power cable is plugged into an working AC outlet and 3 the HCO s power switch is turned on Refer to the D640 Installation Manual for this information Press Clear If this error code returns call your service representative Disconnect the HCO interface cable and power the printer off and on to continue using the printer without the HCO Printer Messages A 13 o o oO iv o o Cc Z A B Host Serial and Parallel Interface Configuration Introduction The D640 printer is equipped with two standard communication interfaces used to connect to a host computer Bitronics Parallel interface RS 232C serial interface With the addition of an HP JetDirect EX interface purchased separately you can use the printer on a local area network LAN The JetDirect EX interface connects the network to the Bitronics interface of the printer If you purchased the HP JetDirect EX interface you ll find detailed directions included in the JetDirect EX Configuration Guide Para
121. ed the paper will lose or gain moisture Using Paper D 7 Media Selection Specifications and Guidelines The environmental conditions required to maintain the proper moisture content is 68 F to 75 F 20 C to 24 C with a relative humidity of 45 to 55 Table D 3 Moisture content potential problems Paper shrinks unevenly during fusing causing print quality problems Too Moist Overall paper curl increases increases post image curl causes poor toner adhesion feed and print quality problems Excess static causes multi feeds and paper jams Too Dry Surface electrical resistivity causes streaking and smudging of loose toner particles The HP standard for moisture content is 4 7 1 by weight Although a paper may have the proper moisture content at the time of manufacture exposure to temperature and humidity extremes may alter the percentage Fusing Compatibility Media that does not meet HP specifications may Discolor Melt e Scorch Offset Release hazardous emissions Have poor toner adhesion Break down in other ways Possibly damage the printer All media used in D640 printers must have the ability to withstand the fusing temperature of 392 C 200 C for 0 1 second without experiencing any problems Inspect the rollers for colored ink build up from pre printed logos or letterhead and for toner buildup or spots Inspect printed output for repetitive defects and smearing If
122. ed to the lower roller assembly Figure 4 57 HCI Rear and Lower Roller Assembly Springs o o Ke iav 5 D c O O Ordering and Replacing Consumables 4 43 HCI Pick Roller Kit Replacing the HCI Pick Rollers 4 Locate the white plastic clip securing the lower roller shaft at the far end shown in Figure 4 58 Remove this plastic clip Figure 4 58 Removing Clip From Lower Roller Assembly 5 Grasp the lower roller assembly and slide the shaft to the side away from the retaining clip Once free lower the assembly and set it aside Figure 4 59 Remove Lower Roller Assembly 4 A4 Ordering and Replacing Consumables HCI Pick Roller Kit Replacing the HCI Pick Rollers 6 Move to the front of the HCI Locate the upper roller assembly on the top underside of the HCI as shown in Figure 4 60 Hold this assembly up with your hand Figure 4 60 HCI interior and Upper Roller Assembly location 7 With your other hand locate the two thumb screws on the back side of the HCI as shown in Figure 4 61 Remove these two screws turn counterclockwise and set them aside Figure 4 61 Unscrew Thumbscrews and remove ou o Ke iav 5 o c o e Ordering and Replacing Consumables 4 45 HCI Pick Roller Kit Replacing the HCI Pick Rollers 8 From the front of the HCI gently pull out the upper roller assembly as shown in Figure 4 62 Slide the assembly a little to the right before bringing
123. embly 3 28 Printer Tasks Clearing Paper Input Jams 6 Ifyoucan see the paper jam reach up and remove it as shown in Figure 3 40 LEELEEELEL TN IG o WAI e Py y C Q AW NS A El ET Q Le W F Pp I Figure 3 40 Paper removed from under Drum Unit 7 If the paper is not visible reach into the area indicated in Figure 3 40 and feel for it 8 Turn knob 1 counterclockwise and knob 2 clockwise to move paper into position for removal as shown in Figure 3 41 Printer Tasks 3 29 o x o poan o jen pen A Clearing Paper Input Jams Knob 2 Knob 1 E EC NS 7 Figure 3 41 Turning Knobs 1 and 2 9 If paper is visible reach in and remove it If it is not visible you may need to reach in and search by hand Caution Remove any jewelry on your hand or wrist before reaching into the printer Be careful not to scratch the drum as you feel for the paper 3 30 Printer Tasks Clearing Paper Input Jams 10 Raise the Transfer Guide until it latches into position as shown in Figure 3 42 and clo
124. eport Page 1 Key Setup Report Page 1 Key This is the serial number for your printer This is the time of day the Setup Report was printed shown in the upper left corner as a clock face and in the lower right corner as text G This section lists all of the current values for the Printing Menu settings If you have installed an HCO you will also see the outbin joboffset and HCI alias settings a This section lists all of the current values for the Configuration Menu settings 5 This section lists all of the current values for the PCL Menu settings 6 This section lists all of the current values for the Comms Communications Menu settings D This section lists all of the current values for the Maintenance Menu settings o e je Q an 92 c Cc A This section lists all of the current values for the PapSize Menu settings 9 This section lists information about the current state of the printer and some statistics about its operation The Total page count is the number of pages printed since the last report was printed Paper Height and Width are the physical dimensions of the paper in the current INTRAY Print Width and Height are the dimensions of the image printed on the paper Total RAM size is the amount of memory in the printer Page RAM size is the amount of memory available to compose images This space is used for fonts graphics and other information Free RAM size is the amount
125. er use the toner recycling feature described in Toner Recycling Switch on page 6 8 Caution Never re use developer Severe print quality problems and physical damage may occur if you do so About Your Printer 1 13 Getting to Know the Printer Serial port RS232 422 Switches used for support only Ejection unit Parallel port IEEE 1284C Upper left cover Paper side exit under cover User documentation holder Ozone filter EN LA 0 HCO attachment points under covers HCI connector AC input N power connector HCO connector Lower connector not used Figure 1 7 Rear and left side of the printer 1 14 About Your Printer Getting to Know the Printer Rear and Left Side of the Printer The rear of the printer has the features shown in Figure 1 7 and described below Ozone filter Absorbs and reduces the printer s ozone emissions Documentation holder Provides a convenient location to store the printer manuals Parallel port Supports IEEE 1284C bidirectional host interconnections Serial port Supports RS232 422 host interconnections Ejection unit Provides access to clear paper jams in this area Paper Side Exit under cover Provides access to the external paper path opening HCO connector Used to control the optional HCO stacker Lower connector Reserved for future accessories AC input power connector Accepts either 120 127 or 200 240 VAC input power
126. eral Guidelines Note Itis possible that labels could meet all of the general specifications listed in Adhesive Label arrangements and still not print satisfactorily because of the printing environment or other variables over which Hewlett Packard has no control o Q A e i eo 2 Table D 5 Label specifications Must not be on any external surfaces of the label before during or after printing Adhesive Label construction and die cutting must not allow labels to peel off during transport printing or fusing Basis Weight 32 to 34 pounds 120 to 128 g m Curl In ream flat within 0 2 in 5 mm Finishing Cut sheet within 0 031 in 0 79 mm of nominal and within 0 2 of square R All adhesives carrier sheets top sheets and other materials used in Fusing label construction must be compatible with the heat and pressure of the Compatibility fusing process Materials must not discolor melt offset or release hazardous emissions when heated to 392 F 200 C Packaging Moisture proof wrap to preserve properties Shelf Life One year minimum stored at 72 F 22 C and 50 R H Refer to Purchasing in the next section for ordering HP labels Note The following actions can cause labels to peel off possibly damaging the inside of your printer printing on labels while the printer is in duplex mode or removing individual labels from the carrier sheet then printing on the rem
127. eriodic Cleaning When Replacing Drum on page 5 5 3 Check the quality of your prints Advanced Topics 6 1 Maintaining Print Quality If you are still dissatisfied with your print quality 1 Print several test pages of your typical work output and compare the print quality to the samples The print samples provided here are generic that is they show specific problems Your own print samples are typical of your printout problems and so you must compare prob lem effects and not the actual print pattern Generate test prints to compare with the quality samples See Appendix E for more information Identify a print quality sample included in this section that has the same flaws as your print test Review and complete the actions listed under the print sample in the order in which they are listed generating a print after you complete each action Check the print s quality if the flaw or flaws are still present continue to the next action in the list If the flaws are repaired you do not have to complete the remaining actions If you complete all the recommended actions including changing consumables and the print quality doesn t improve you may need to call your service representative to resolve the problem Refer to Where To Call For Help on page F 1 for the telephone number of your nearest Hewlett Packard service representative Be prepared to give the service representative the error code and any messages that
128. ers 4 Install the new upper pick roller assembly over the shaft See Figure 4 51 Figure 4 51 Installing Upper Roller Assembly 5 Push the upper roller assembly all the way onto the shaft You may have to jiggle the assembly a little as you push it to seat it correctly 6 Snapthe blue plastic clip into place It fits over a groove on the end of the shaft to secure the upper roller assembly If you don t see this groove the assembly may not be completely seated all the way onto the shaft See Figure 4 52 Figure 4 52 Installing Upper Roller Clip 4 40 Ordering and Replacing Consumables Printer Pick Roller Kit Replacing the Tray Pick Rollers Installing the Covers and Trays 1 Attach the metal plate to the printer frame with the thumbscrew Turn the thumbscrew clockwise several turns until it is snug Do not overtighten See Figure 4 53 hs Figure 4 53 Attaching Plate 2 Replace the three paper trays back into the printer as shown in Figure 4 54 Figure 4 54 Installing Paper Trays 3 Press Done on the Control Panel 4 Perform the Paper Path Alignment procedure described in Adjusting Paper Path Alignment on page 6 11 ou o Ke iav 5 o c o i Ordering and Replacing Consumables 4 41 HCI Pick Roller Kit Replacing the HCI Pick Rollers HCI Pick Roller Kit Replacing the HCI Pick Rollers This section provides the procedures to remove and replace the HCI pick rollers Whe
129. est Paper Path Some problems can be avoided by using the straightest paper path Feed paper from tray1 This path is recommended for transparencies and heavy basis weight media Figure D 5 D640 paper paths D 20 Using Paper Troubleshooting Determine if the Problem is Due to Duplexing The duplexing feature may have both paper feed problems and print quality problems as a result of printing on paper that has just made a pass through the printer resulting in increased paper curl This paper curl increases image dropout and pickup and stacking problems The second pass is made with paper which may no longer meet the specifications for moisture and curl Dry paper may not hold static charges which affect print quality and stacking Image mis alignment front to back on a duplexed page may be caused by paper shrinkage o Q A e i eo 2 Isolate the Source From Which the Printer Jams Where was the paper being fed from Possible sources include Trayl Tray2 Tray3 500 20 pound paper sheets each High Capacity Input Unit 3000 20 pound paper sheets Where Does the Jam Occur Check where paper stops when a jam occurs Types of jams that can occur include Input paper jams Internal paper path jams Output jams Is the Printer is Experiencing Multi feed Jams The following are some possible causes in multi feeds Paper may be too light or too thin Check the basis weight and caliper Paper may be too s
130. ew bottle of developer 5 fe E i Cc e Oo Ordering and Replacing Consumables 4 13 Replacing Developer 7 Open the developer fill flap as shown in Figure 4 17 Developer fill flap Figure 4 17 Opening the Developer Fill Flap A Caution Never reinstall used developer Doing so may result in poor print quality 8 Line up the guide pins on the new developer bottle with the guide pin openings on the developer fill Insert and turn the developer bottle clockwise 180 to start filling as shown in Figure 4 18 Developer bottle Guide pin SA Guide pin slot Figure 4 18 Filling the Developer and tapping the Developer Bottle 4 14 Ordering and Replacing Consumables Replacing Developer 9 Gently tap the developer bottle to dislodge any remaining developer as shown in Figure 4 18 10 Turn the developer bottle counterclockwise 180 and remove as shown in Figure 4 19 Figure 4 19 Removing the Developer Bottle and closing the Fill Flap 11 Close the developer fill flap as shown in Figure 4 19 12 Press Done The Control Panel displays Developer injection complete Remove and Cap Old Bottle Install Empty New Bottle Close Cover and Press Done o o re iv 5 D c i9 Oo Ordering and Replacing Consumables 4 15 Replacing Developer Installing Developer Collector Bottle 1 Remove small cap on the side of the developer collector bottle
131. fferences often mean variability among paper manufacturers even within the same company To ensure quality and consistency a certain percentage of this material must come from raw wood Timber may be harvested from national forests and private land as well as tree farms or plantations Surface Coatings A thin layer of coating may be applied to the paper which could change its physical characteristics These surface coatings or sizings are added to make the sheets more resistant to ink or water penetration and to increase durability Coatings may also be added to create a neutral pH in paper used for archival storage such as legal documents Surface coatings are usually liquid starches and are applied either by spraying immersion or mixing into the furnish Heavy coatings of clay or talc should be avoided because they become hard and brittle causing the fibers to break like a piece of chalk and come off during printer operation Surface coatings also affect the surface electrical resistivity which is a important factor in the performance of your D640 printers D 2 Using Paper Media Selection Specifications and Guidelines Cast Surfaces When a very smooth surface is required a clay and water solution is applied to the paper and is then cast under high temperatures Cast surface paper is mainly used for offset color presses and making original typeset master sheets used in publication printing This type of paper is not rec
132. for the developer replacement procedure 1 Discharge old developer 2 Add new developer Adding New Developer on page 4 12 3 Replace the ozone filter Replacing the Ozone Filter on page 4 17 Discharging Developer 1 Press Menu on the Main Screen Figure 4 8 is displayed Menu Configuration PCL Comms Maintenance Figure 4 8 Menu o o re iv 5 D c i9 Oo Ordering and Replacing Consumables 4 9 Replacing Developer 2 Use V to highlight Maintenance as shown in Figure 4 9 Printing Configuration PCL Comms LUE CST UT Online A v lt Figure 4 9 Maintenance 3 Use b to display Maintenance selections as shown in Figure 4 10 Maintenance alignment density testpages monitor date time Online v Figure 4 10 Maintenance selections 4 Use P to display replace selections as shown in Figure 4 11 Developer is shown selected Maintenance replace DRUM UNIT FUSER UNIT TRAY1ROLLERS TRAY2ROLLERS TRAYSROLLERS Online A v Select lt Figure 4 11 Replace selections 4 10 Ordering and Replacing Consumables Replacing Developer 5 Press Select to display Developer instructions as shown in Figure 4 12 Developer Replacement Prepare new developer and press Start to discharge old developer Figure 4 12 Discharge Developer 6 Press Start as shown in Figure 4 12 7 The old developer is cycled into the emp
133. fully remove the protective cover as shown in Figure 4 27 Caution Do not touch the surface of the drum Finger prints and scratches on the surface of the drum may adversely affect print quality o o re iav 5 D c Oo Ordering and Replacing Consumables 4 23 Drum Kit Replacing Drum and Transfer Assembly Installing the Drum 1 Make sure Lever b1 is in the OPEN position Use the drum handles on the top and front to insert the drum along the guide rails until it stops as shown in Figure 4 28 Push forward gently until the drum meets the positioning pins Top handle Guide rails Drum alignment Front handle Lever b1 Alignment pin holes Figure 4 28 Inserting the Drum 4 24 Ordering and Replacing Consumables Drum Kit Replacing Drum and Transfer Assembly 2 Gently push the drum onto the positioning pins Figure 4 29 2 Drum Alignment Pins Figure 4 29 Drum Alignment Pin locations Note Make sure the alignment pins on the printer line up with the alignment pin holes on the drum o o re iv 5 D c i9 Oo Ordering and Replacing Consumables 4 25 Drum Kit Replacing Drum and Transfer Assembly 3 Maintain pressure on the drum and finger tighten the drum locking knob clockwise to engage the frame and secure the drum as shown in Figure 4 30 Drum locking knob Figure 4 30 Securing the Drum
134. fuser must be matched to the input voltage HCI connector Used to control the optional HCI feeder About Your Printer 1 15 wi o ro gt 2 C ar ot lt Getting to Know the Printer High Capacity Input Accessory An optional High Capacity Input HCI accessory shown in Figure 1 8 is available to provide an additional input capacity of 3000 sheets The HCI sits on rails attached to the printer and is electrically connected to the printer by a cable and obtains its power from the printer The HCI highlights are HCI release handle When squeezed detaches the HCI from the printer Paper table lowering button When pressed lowers the table for paper replenishment The printer must be powered on with all covers closed or the table will not lower HCI door Allows visual inspection of the paper supply Door handle Provides easy access to the paper supply Elevator type movable table Supports the paper supply HCI release handle Paper table lowering button HCI door Door handle Printer Paper table Wu inside door Figure 1 8 High Capacity Input accessory Note The HCI is pre set for either A4 or Letter paper sizes Adjusting between the two sizes should be performed only by a trained service technician 1 16 About Your Printer Getting to Know the Printer High Capacity Output Accessory The D640 can stack paper onto the optional High Capacity Output HCO accessory sh
135. g 2 5 guidelines for use 3 16 HCO capacity C 10 loading 3 16 orientation in trays 3 17 selection D 3 size C 2 sizes 2 5 2 6 specifications D 1 to D 24 stacker capacity C 2 tray capacity C 2 Index 3 paper feed area cleaning 5 4 paper guides adjusting 3 3 3 4 3 8 custom 3 8 paper indicators 1 7 paper input trays cleaning 5 4 paper jams clearing 3 22 to 3 49 in duplex unit 3 38 in feed path 3 26 in fuser unit 3 36 in HCI 3 32 in HCO 3 45 in reversing unit 3 40 messages A 5 paper path 2 5 adjusting alignment 6 11 to 6 22 paper side exit 1 15 paper size configuring 2 26 setting custom 3 10 setting standard 3 7 table 2 6 paper trays 6 24 adjusting guides 3 3 default 6 25 installing 3 2 locking 3 18 removing 3 2 paper custom 1 3 PapSize menu 2 26 parallel interface configuring B 4 connector B 1 parallel port 1 15 PC card slot 1 9 PCL 1 4 PCL menu 2 19 Index 4 pick rollers HCI 4 3 installing 4 47 printer 4 3 4 33 replacing 4 33 4 42 PostScript 1 3 C 12 power cord 1 17 power source disconnecting v power switch main 1 7 1 18 powering on printer 1 18 Powersave indicator 2 3 precharger area cleaning 5 3 print media D 1 print quality 6 23 degraded 6 23 maintaining 6 1 problems 6 2 troubleshooting 6 1 6 4 printer accessories 1 2 dimensions C 3 C 4 fonts 6 26 C 2 hard disk 1 4 heat production C 5 interfaces C 2 memory 1 1 C 2 C 7 orientation 1 5 physical dimensions C 4 pick rollers 4 3
136. g any of the steps Advanced Topics 6 11 Adjusting Paper Path Alignment This procedure includes the following tasks Printing alignment sheets When you run the alignment program from the printer s hard drive the printer produces a set of alignment pages Measuring alignment By measuring the current alignment for each tray against a reference standard you simply add two numbers to determine new alignment values Setting alignment values Once you have determined new values enter them in the Control Panel and recheck the alignment Printing Alignment Sheets 1 Verify that all three paper trays and the HCI if installed have Letter or A4 size paper 2 Press the Test button on the Main Screen shown in Figure 6 3 Ready free JUN 18 05 32 23 PCL LTR LTR Scie LTR Offline Custom Menu Test PapSize Figure 6 3 Main Screen 3 Use V to scroll down and highlight filesC as shown in Figure 6 4 and press Select Test filesA filesC Online l Select Figure 6 4 Test Submenu 6 12 Advanced Topics Adjusting Paper Path Alignment 4 From the filesC submenu shown in Figure 6 5 use V to highlight USER ADJ then press Select CA dir USER ADJ PCLS PS MAINT y FONTS Online A Select Figure 6 5 FilesC submenu 5 Use V to highlight ALIGNSET then press Select The last two numbers refer to the program
137. g bar This setting specifies Busy signal timing for the Centronics parallel interface speed SLOW Slow setting provides compatibility with older parallel interfaces on personal computers and should only be selected if you see characters missing in your printout Parallel speed FAST Fast setting provides optimal performance and is the preferred setting mode COMPATIBLE This setting operates only in uni directional mode for downwards compatibility mode ADVANCED This setting enables the use of IEEE 1284 bi directional communication nibble mode baud This setting specifies the serial interface communication options See below stopbits for an example of how these options are used together parity Serial flow dtr levels 2 22 Control Panel Comms Menu Settings Serial Interface Configuration Example The following is an example of how to configure the serial interface 1 2 3 4 On Comms menu use V to highlight Serial At Serial use to display selections Use gt to display baud rates Use V to scroll to display selections 19200 selected Continue selecting the following parameters Select stopbits and set the number of stopbits Select parity and set the parity check condition Select flow and set the flow control type of the serial interface NOFLOW Disable flow control XON XOFF Enable XON XOFF flow control ROBUST Enable ROBUST flow control a combination of software and har
138. g the printing process Paper curl becomes more obvious after fusing of a print If the curl of a printed page appears too excessive it is likely that paper handling problems may occur during duplex printing If this is the situation open the paper tray and turn the paper over Try printing again If the problem is still not resolved select a different paper for duplex printing and reserve the problem paper for single sided printing Besides paper handling problems excessive curl may also result in blurred print and similar print quality problems The HP standard for in ream paper curl is no more than 0 2 inches 5 mm on any part of the paper with 0 1 inches 3 mm the optimal value Finish Texture Finish or texture is the degree to which the surface is free of irregularities or the smoothness or roughness of the paper Using paper that meets HP specifications for surface texture is critical to the operation of D640 printers The degree of surface texture is determined by the fiber composition of the paper fillers which may have been added to the paper mixture and the number of passes through the calendar stacks Common paper textures included cockleshell linen and laid D 6 Using Paper Media Selection Specifications and Guidelines P i Potential Problems d Some textures improve paper feeding while others hinder the feed operation Too smooth or an too rough paper can cause a variety of problems in D640 prin
139. ge amounts of clay or talc Media that have already been printed with a photo copier or a D640 printer Low quality recycled paper Purchasing Handling and Storing The performance of D640 printers is dependent on the condition of the print media used This section contains recommendations for purchasing shipping handling and storing media Acceptable paper can be purchased from your local supply house Ask your vendor to verify that the paper will work acceptably with a D640 printer In the United States overhead transparencies are supplied by Hewlett Packard through HP SafetyNet to order transparencies in Europe contact your local HP sales office To order from HP SafetyNet call 800 538 8787 and ask for the HP part number listed below Each box contains 50 overhead transparencies D 16 Using Paper Purchasing Information Purchasing Handling and Storing Transparency Size HP Part Number Letter 8 5 x 11 in 216 x 279 mm 92296T A4 210 x 297 mm 8 26 x 11 69 in 92296U In the United States Hewlett Packard supplies labels through HP SafetyNet to ordering labels in Europe contact your local HP sales office To order from HP SafetyNet call 800 538 8787 and ask for the HP part number listed in Table D 7 Hewlett Packard laser printer label media Each box contains 100 sheets 81 2 x 11 inch 216 x 280 mm except where otherwise noted Tab
140. gure 2 14 shows an example of Configuration menu selections Menu Printing Configuration PCL Comms Maintenance Online Figure 2 13 Configuration Menu Configuration newline i CR LF rayloc sizes Confirm imageshift customsize units 1 720 Online Figure 2 14 Configuration Menu selections When you see pointers on the screen pointing up or down that indicates there are additional selections available by using A or W to access them 2 14 Control Panel Configuration Menu Settings In the table below indicates that a setting is present only if required option is installed HCI HCO PostScript The equals sign indicates the factory default value CR LF Sets the method of newline interpretation Some files may Newline CR contain carriage returns without line feeds or line feeds LF without carriage returns Use this setting to print such files CR or LF properly tray1 Trays can be locked out of the automatic paper selection UNLOCKED process Lock out paper trays if you don t want the tray to be LOCKED available unless a job delivers a direct command to pick from tray2 that tray As an example if you have a tray with letterhead in it Traylock tray UNLOCKED you may want to lock out this tray so that if the other two trays 1 2 3 and LOCKED ran out of paper the letterhead would not automatically be HCI tray3 used Locked trays are only selected if the print job contai
141. h Capacity Input and High Capacity Output installed Standard Features of the D640 Printer 600 x 600 dpi resolution 40 page per minute printing simplex Duplex printing from A5 to Ledger size paper plus custom sizes Prints forms pre punched labels and transparency media Standard paper input capacity of 1500 sheets three paper trays 16 MB of memory expandable to 64 MB Hewlett Packard LaserJet printer compatibility EconoMode for reducing toner expense Microfine toner About Your Printer 1 1 Accessories For the D640 Printer Toner recycling Virtual Font Cartridges resident on internal hard disk Operator replaceable consumables toner developer powder drum fuser and paper pick rollers Bitronics parallel and serial interfaces with automatic switching PCL 5e PJL and HP GL 2 language support built in e EEE 1284C support for 10 meter parallel cables Energy Star compliance Accessories For the D640 Printer High Capacity Input HCI holds 3000 sheets High Capacity Output HCO holds 2000 sheets Custom size paper trays PostScript Level 2 16 MB memory upgrade Full 600 x 600 Resolution The D640 provides full 600 X 600 dpi dots per inch laser resolution and microfine toner ensures output with a professional and crisp look Rugged Construction for Long Life The HP 5000 D640 is ruggedly constructed for years of printing at the rated monthly duty cycle and for continuous operation witho
142. h jam 2 Feed path jam 4 Figure 3 36 Feed path paper jam indication 1 Lower the right side lower cover Figure 3 37 If you have an HCI installed unlatch the HCI and slide it away from the printer Figure 3 38 2 Look for paper caught in the paper feed path at the top of the lower right cover opening Only a small area of the paper may be visible If you see paper remove it 3 26 Printer Tasks Clearing Paper Input Jams Paper Lower right door Figure 3 37 Removing paper from side door opening o x o Y o jen pen A ZAR o El ey Figure 3 38 Unlatching the HCI Printer Tasks 3 27 Clearing Paper Input Jams 3 If there is no paper there close the door and if applicable push the HCI inward to relatch it 4 Open the front door Note that the inside of the front door has a set of labels showing various paper jam remedy procedures Use these as a guide to clearing paper jams 5 Referto Figure 3 39 Pull out gently on Handle 3 to unlatch and release the Transfer Guide Gently lower the Transfer Guide and let it rest on the bottom of the printer s interior LEEELEEEL E TN TG GN I Fiet ce QE nd Handle 3 e 4 6S EE Figure 3 39 Lowering Transfer Ass
143. handle the transfer assembly take care not to touch or damage the transfer wire Transfer assembly guide Transfer assembly Transfer assembly guide Figure 4 24 Removing the Transfer Assembly 4 Discard the transfer unit 4 20 Ordering and Replacing Consumables Drum Kit Replacing Drum and Transfer Assembly Removing the Drum 1 Turn drum locking knob counterclockwise two or three turns to unlock the drum as shown in Figure 4 25 Twist thumbscrew Lever b1 Handle 3 Figure 4 25 Releasing the Drum o o re iv 5 D c i9 Oo Ordering and Replacing Consumables 4 21 Drum Kit Replacing Drum and Transfer Assembly 2 Rotate Lever b1 clockwise as shown in Figure 4 26 3 Use the drum handles on the top and front to pull it out as shown in Figure 4 26 Guide rails Top handle Lever b1 Front handle Figure 4 26 Removing the Drum 4 Discard the used drum The drum is an aluminum cylinder coated with non hazardous organic material Dispose of it according to local ordinances 4 22 Ordering and Replacing Consumables Drum Kit Replacing Drum and Transfer Assembly Unpacking the New Drum 1 Open the vacuum sealed bag containing the drum and remove it as shown in Figure 4 27 Figure 4 27 Unpacking Drum and removing the Protective Cover 2 Hold the drum by the top handle set it on a solid surface and care
144. he HCI Pick Rollers Upper and Lower 4 42 New HCI Pick Roller Kit 0 0 eee eee eee 4 46 Installing the HCI Lower Pick Rollers esee esee 4 49 Maintenance Introduction tpe phe epe A eb rh eR CE EE RE RES 5 1 Weekly Cleaning 545 o eic bu pbi EE EERE EE URSI eR 5 1 Removing Stray Toner 0 00 eee eee ee 5 2 Precharger Area oda did et UH Ee ERR Clee neh Suet 5 3 Paper Eeed Ar a ic osse pb Ona Yea et Rs So Ree SEL EDS 5 4 Paper Input Trays isse pb DA REUS PSU 5 4 Printer Exten0f ecu eR ERU ee bea ET AS aut 5 5 Periodic Cleaning When Replacing Drum 00 5 5 Reversing Unit Area eese res Ee Rer rU IUS 5 5 D plex Area scsi ei eer DRE HR E De wk ee hee Rede 5 6 Transfer Assembly Transfer LED Areas eese 5 6 Transfer Assembly Guide 0 0 00 cece eee ee ee 5 9 LED Array Atea ie sige rete Re EO UR MESS E PME 5 10 Reinstalling the Transfer Assembly 0000 5 11 6 Advanced Topics Maintaining Print Quality 0 0 eee eee 6 1 Print Quality Troubleshooting 0 0 00 cece eee eee eee 6 1 Print Quality Problems 0 0 0 0 eee ee eee 6 2 Good Quality Print Sample 0 0 e eee eee eee 6 3 Specific Print Quality Problems 6 4 Managing Consumables 0 0 00 rnnr rererere 6 6 Toner o tected hit hai bene Ao bbb edad RES 6 7 Drum and Developer 0 0 0 cece 6 9 F sernev yebei
145. hin 1 6 of any edge This is especially true for the trailing edge of the second side in duplex printing For this reason Hewlett Packard cannot guarantee print quality within this 1 6 area Your Hewlett Packard warranty and service contract does not cover service calls related to printing within this 1 6 area The quality and squareness of the paper determine print quality when printing close to the physical paper edge In general you may experience degraded print quality within 25 inches of any paper edge When printing in duplex you may need to compensate for shrinkage and curl that may occur when the first side is printed Lighter weight and recycled papers tend to shrink more then heavier weight papers If you define text to start printing at location 0 0 it will print outside the logical page This may or may not be on the physical page Figure 6 18 describes the physical and logical page formats y Y Top Offset Top Offset X X X X y y Logical Logical Page ae 2 Left i Left of h I Offset Offset Width Width Y Physical Page Physical Page Landscape Viewing Portrait Viewing Figure 6 18 Physical and Logical Page formats Advanced Topics 6 23 o 2 Q o O D o jen o gt o lt Configuring for LaserJet Illsi and 4si Compatibility Configuring for LaserJet IIIsi and 4si Compatibility The D640 printer is unique and different from
146. iculties of embossed paper Paper may be loaded incorrectly Turn over the sheets in the paper tray to determine if in ream curl is the cause of misfeeds Customer may be fanning paper before loading it into the paper tray The printer or paper storage environment may be too humid or too dry As a result paper may be too moist or too dry Determine if this is the case and advise the customer Isolate Paper Brand If the printer jams with only one brand of paper Ifthe paper ream being used appears to be old open a fresh ream of the same paper and load it properly into the printer If the problem is remedied investigate storage and handling conditions Do not purchase more paper than you can use in a short time 3 months Paper stored for longer periods may experience heat and moisture extremes which can damage it Planning helps prevent damage to your paper supply Ifthe problem persists try switching paper brands Isolate a Paper Type When paper jams and other problems occur frequently it is often because special paper is causing the difficulty Use only paper that conforms to all HP specifications and always test paper before purchasing large quantities If future problems occur the cause may be easily isolated to storage or handling conditions Some types of media that may cause problems are Pre printed forms and special letterhead Embossed paper Perforated paper Adhesive labels Envelopes
147. ime Less than 18 seconds Resident RAM 16 MB Expandable to 64 MB Resident font Bitmap font 1 Outline fonts 45 C 2 Specifications and Regulatory Information Printer Specifications Table C 2 lists D640 printer print speeds for various paper sizes Table C 2 Printer print speed specifications From Tray 1 2 3 Paper Size or HCI Simplex Duplex Letter 40 40 Legal 25 15 Ledger 21 15 Executive 40 40 A3 21 15 A4 40 40 A5 40 40 B4 JIS 24 24 B5 JIS 30 30 Custom width 120mm to 297mm 40 40 length 182mm to 215 9mm Custom width 120mm to 297mm 21 15 length 215 9mm to 431 8mm Notes 1 Unit of measure Images Per Minute IPM 2 In Simplex and Duplex Modes all the speeds have 5 tolerance Table C 3 lists the printer s physical specifications Table C 3 Printer physical specifications Item Specification Dimensions Width Depth Height 570 mm 22 5 in 630 mm 24 8 in 1 030 mm 40 6 in Weight Approximately 130 kg Service area Front Back Left Right 650 mm 25 6 in 850 mm 33 5 in 850 mm 33 5 in 850 mm 33 5 in o Cc 2 Pu C O oO o Q Qo Specifications and Regulatory Information C 3 Printer Specifications Figure C 1 illustrates the physical specifications and Figure C 2 illustrates the required printer service area dimensions
148. ing Developer seseseeeee eee 4 9 Adding New Developer sseeeeeeeeee eee eee nes 4 12 Installing Developer Collector Bottle llele eese 4 16 Replacing the Ozone Filter leleeeeeee 4 17 Drum Kit Replacing Drum and Transfer Assembly 4 18 Setting Up the Printer for Drum Kit Replacement 4 18 Removing the Transfer Assembly 0 0 0 000 000005 4 19 Removing the Drum 12 2 eee e e 4 21 Unpacking the New Drum 00 00 e 4 23 Installing the Drum 4 cp e Rem eR RR RR RN 4 24 Installing the New Transfer Assembly esses 4 27 xi xii Fuser Kit Replacing the Fuser 00 00 0000 ce eee eee 4 29 Removing the Fuser e te sade EE eee eee 4 30 Installing the Fuser eS e EE 4 31 Printer Pick Roller Kit Replacing the Tray Pick Rollers 4 33 At the Control Panel 2 55 uo sDr vibes Rebbe PER b eibes 4 33 Removing the Printer Pick Rollers Upper and Lower 4 33 New Printer Pick Roller Kit 0 0 00 eee eee eee 4 37 Installing the Printer Lower Pick Rollers 0004 4 37 Installing the Printer Upper Pick Rollers 0 0 00 4 39 Installing the Covers and Trays slsleseeeee esee eee 4 41 HCI Pick Roller Kit Replacing the HCI Pick Rollers 4 42 At the Control Panel s aceus tem sepe Eee s x 4 42 Removing t
149. ing and Replacing Consumables HCI Pick Roller Kit Replacing the HCI Pick Rollers Installing the HCI Lower Pick Rollers 1 Hold the lower roller assembly and slide the front closest shaft into the front metal retaining clip Slide the back shaft into the back retaining clip See Figure 4 68 Figure 4 68 Installing Lower Roller Assembly 2 Snap the white plastic clip into place It fits over a groove on the back end of the shaft to secure the lower rollers See Figure 4 69 If you don t see this groove the rollers may not be completely seated all the way onto the shaft Figure 4 69 Installing Clip onto Lower Roller Assembly WY eO fe c e O Ordering and Replacing Consumables 4 49 HCI Pick Roller Kit Replacing the HCI Pick Rollers 3 Onthe back of the HCI carefully extend and install each retaining spring to the lower roller assembly The retaining springs have a holder to pull on while extending the spring See Figure 4 70 Figure 4 70 Installing Retaining Springs 4 Pushthe HCI against the printer to lock it into place Add paper to the HCI and close the HCI door as shown in Figure 4 71 Figure 4 71 Closing the HCI Door 5 Press Done on the Control Panel 6 Perform the Paper Path Alignment procedure described in Adjusting Paper Path Alignment on page 6 11 4 50 Ordering and Replacing Consumables jo O Cc iv jen oD m jen
150. ing cloths to wipe up any toner or dust off the reversing unit Clean all the accessible areas working toward the back of the printer to ensure a thorough cleaning Figure 5 4 Cleaning Reversing area Maintenance 5 5 Periodic Cleaning When Replacing Drum Duplex Area Caution As you clean the duplex unit avoid wiping the paper sensor from right to left or perpendicular to the paper feeding direction Wipe the area from left to right Raise lever 6 and use the supplied cleaning cloths to wipe up any toner or dust off the duplex area in this area wiping from left to right Wipe all of the accessible area to ensure a thorough cleaning See Figure 5 5 Figure 5 5 Cleaning Duplex Area 2 Lower lever 6 to close the duplex unit 3 Wipe away any paper dust or toner on the upper surface of the duplex unit Transfer Assembly Transfer LED Areas To clean the transfer assembly 1 Use the supplied cleaning cloths or the vacuum cleaner to wipe any toner or dust off the outside of the transfer guide and paper guides As you handle the transfer assembly take care not to touch or damage the transfer wire 2 Pullout gently on Handle 3 to unlatch and release the transfer guide Gently lower the transfer guide and let it rest on the bottom of the printer s interior See Figure 5 6 5 6 Maintenance Periodic Cleaning When Replacing Drum
151. int quality Economode can reduce toner consumption as much as 50 depending on the printing pattern The Economode setting can be found under the Configuration Menu described in Economode on page 2 17 Advanced Topics 6 7 Managing Consumables Recycling Printers that user powdered toner generally only transfer about 70 to 80 of the toner used for a page image to the paper The remaining 20 to 30 is known as waste toner because in most printers it is thrown away In a printer that uses a toner cartridge the waste toner is never seen because it is moved to a waste area inside the print cartridge The D640 printer is unique in the industry providing the choice of recycling the waste toner or throwing it away As the printer ships from the factory the toner recycling mode is disabled and waste toner collects in a bottle You remove and throw out this bottle each time you add a new bottle of toner With toner recycling enabled the waste toner is funneled back into the toner hopper and gradually mixed with new toner The disadvantage to recycling toner is a possible slight reduction in print quality Print may appear lighter and small voids may be visible in dark images In most text applications you will probably not notice any reduced print quality with recycling on If your application requires the best possible print quality do not use toner recycling Unlike Density and Economode the effects of toner recycling are not immedi
152. ion PCL Comms and Maintenance Test Test prints various maintenance and user reports Test also provides access to files stored on a floppy diskette or on the internal hard disk PapSize PapSize paper size provides a configuration menu for setting the paper size for each P paper source Navigating Through the Control Panel Submenu Arrow Buttons Figure 2 7 shows the appearance of the Control Panel when you are ready to make selections from the Control Panel menus When you want to expand the menu selections that is examine and select settings from submenus providing more options use the arrow buttons A V gt and lt and the Select button Table 2 3 describes how to use each arrow button Menu Printing Configuration PCL Comms Maintenance Online v Figure 2 7 Arrow Buttons Control Panel 2 7 Function Buttons Table 2 3 Control Panel Submenu Function Buttons A Press to scroll up the list of items on the submenu v Press to scroll down the list of items on the submenu If an additional submenu is available press this arrow to open the submenu lt Press to close a submenu and return to the previous menu level Select Press to select the setting highlighted on the submenu Figure 2 8 shows continuation arrows to indicate there are additional items on a submenu Press W display the additional items Figure 2 9 shows the menu choices after you press V
153. it out of the HCI Figure 4 62 Remove Upper Roller Assembly New HCI Pick Roller Kit Unpack the new HCI pick roller kit shown in Figure 4 63 Figure 4 63 HCI Roller Kit 4 46 Ordering and Replacing Consumables HCI Pick Roller Kit Replacing the HCI Pick Rollers Installing the HCI Upper Pick Rollers When you install a new HCI pick roller kit the shaft on the upper roller assembly left side goes into the hole See Figure 4 64 Figure 4 64 Shaft and hole location for HCI Upper Pick Roller Assembly 1 From the front of the HCI gently guide the upper roller assembly into place as shown in Figure 4 65 Figure 4 65 Installing Upper Roller Assembly o o Ke iav 5 D c O O Ordering and Replacing Consumables 4 47 HCI Pick Roller Kit Replacing the HCI Pick Rollers 2 Once the upper roller assembly is in place gently hold it up and push it slightly to the left to help the screws engage See Figure 4 66 Figure 4 66 Holding Upper Roller Assembly in place 3 With your other hand place the thumbscrews removed previously into the holes on the back side of the HCI shown in Figure 4 67 To get the proper screw engagement you may need to push the upper roller assembly slightly to the left If necessary look through the screw holes to judge if the hole is aligned correctly Tighten the thumbscrews clockwise until they are snug Figure 4 67 Installing Thumbscrews 4 48 Order
154. ith LaserJet 4Si 5Si Printer The HP 5000 D640 is compatible with the HP LaserJet 4Si printer driver However because the D640 provides more functionality than the HP LaserJet 4S1 not all D640 features can be accessed with the 4Si printer driver You can use third party products or additional programming to access additional D640 features The HP 5000 D640 is also compatible with the HP LaserJet 5Si printer driver However there are a few limitations when using the LaserJet 5Si printer driver Please refer to Chapter 6 Advanced Topics for a discussion of LaserJet compatibility PCL Level 5e The D640 printer supports PCL the print language of HP LaserJet printers and the most widely installed print language in the world Support for PCL Level 5e provides powerful formatting capabilities and compatibility with a wide range of software solutions Integral Hard Disk The D640 features an internal hard disk drive 850 MB or more factory preloaded with thousands of fonts and symbol sets The hard disk can also be used for storing additional fonts electronic forms as PCL macros and company logos Energy Star Compliance To help minimize power consumption the D640 complies with the Energy Star Program of the U S Environmental Protection Agency Note Ifyou have not done so please refer to the Installation Manual and complete the installation procedures These procedures ensure the safe operation of the printer and the best print qual
155. ity The printer requires regular maintenance as described later in this manual Although maintenance takes only a few minutes weekly it is very important to the quality of the printouts and the life of the printer Caution Hewlett Packard recommends the use of Hewlett Packard labelled consumable supplies Hewlett Packard is not responsible for any failures or print quality issues arising from the use of other than Hewlett Packard supplies Such failures are not covered under warranty or by any Hewlett Packard service agreement 1 4 About Your Printer Getting to Know the Printer Getting to Know the Printer Orientation Unless otherwise noted all instructions in this manual assume you are facing the front of the printer with the paper trays on the bottom and the paper output on the top nnunonnnunnn nnnunononuna LTR poo000000000 Dogooooo0000 LTR oooo00000000 opog00000000 ooo000000000 ooo000000000 nragegonnaagg l HCO D640 HCI Printer Figure 1 2 D640 with High Capacity Input and High Capacity Output About Your Printer 1 5 wi o ro 0 C ar ot t Getting to Know the Printer The D640 Printer Your printer may or may not be installed with the optional high capacity input HCI and high capacity output HCO ac
156. kit content descriptions and quantities along with the length of time you can expect them to last under optimum operating conditions Use the replacement cycle estimates in Table 4 1 to plan your initial consumable purchases Because yields may vary widely from the estimates you should track your actual usage to establish proper replacement schedules for each printer installation Actual yields depend upon Media paper type weight chemical composition perforations paper dust and quality Media storage factors such as care and handling room temperature and humidity Exposure to light photoconductor drum Frequency of cleaning the printer Average print job size daily print volume and patterns of printing Ambient environmental conditions such as temperature humidity and static electricity Power on hours Managing Consumables on page 6 6 describes some of the considerations in using and replacing consumables 4 2 Ordering and Replacing Consumables Ordering D640 Printer Consumables Table 4 1 Consumables product part numbers and replacement cycles Pr LE Enans har EET Toner Kit C5626A Toner bottles 8each Up to 180 000 page sides 18 months Collector bottles 8each Note Yield based on 4 Cleaning rollers 4 each toner coverage Developer Kit C5632A Developer bottles 2each Up to 250 000 page sides 18 months Ozone filter 1 each Drum Kit C56
157. lace the fuser unit in the printer with a new fuser unit See Fuser Kit Replacing the Fuser on page 4 29 e If you are still having this print quality problem contact your authorized HP service representative Managing Consumables Use the following checklist to identify actions you can take to maximize consumable yields Further detailed information is provided later in this section 1 Keep the printer clean Follow all the maintenance procedures listed in Chapter 5 Accumulations of toner and paper dust affect the yields of all consumables 2 Use high quality media Factors such as paper chemicals or scratches from unsupported media can damage the drum and fuser See Appendix A for a description of supported media 3 Handle all consumables and print media with care Protect the drum from light and abrasion Avoid dropping or rough handling of consumables after they are removed from their cartons Store the consumables and media in a clean stable environment preferably at the same location or under the same environmental conditions as the printer 4 Use the toner management features discussed on page 6 7 The D640 printer supports several features that maximize toner usage 5 Monitor and if possible manage print job sizes Single page print jobs are the least efficient for consumable usage Longer multiple page jobs are more efficient 6 Monitor and if possible manage the complexity of printed images Images which
158. laced after every two bottles of toner Note Replace the cleaning roller every other toner replacement Caution Only add toner when the printer displays a toner low or toner empty message Never try to add toner before the printer requires it Never add more than one bottle of toner Overfilling causes toner spills When the toner starts to get low the Control Panel displays Toner Low Add New Toner A Toner Low condition does not stop the printer Toner can be added between jobs or during a job by pressing Offline 1 Press Offline 2 Open the upper right cover Figure 4 1 to access the toner hopper and toner collector bottle Toner collector bottle Toner hopper Upper right cover open Figure 4 1 Opening Upper Right Cover 4 4 Ordering and Replacing Consumables Replacing Toner When the printer is in a toner low or toner empty condition opening the upper right cover displays the following text on the Control Panel Toner Replacement Add new toner and replace toner collector then close right cover 3 Locate the toner kit Remove a toner bottle 5 Open the toner fill flap front flap as shown in Figure 4 2 Toner fill flap Lo e A o Figure 4 2 Opening the Toner Fill Flap and shaking the Toner Bottle 6 Check the top of the toner bottle to make sure it is closed Shake the contents of the toner bottle to loosen any toner that has settled and packed during shipment 7
159. ld only need to move it far enough to see if there is paper jammed in the interval between the machines If you find paper there remove it 6 Push the HCO and the printer together and reseat the connecting pin in the positioning hole 7 Replace bracket A If no other paper jam indications appear on the Control Panel you are ready to resume printing If the Control Panel still shows a jam search the area again or the area indicated on the Control Panel Handling Error Messages and Troubleshooting An error message can be caused by mechanical problems such as jams or by incorrect settings such as specifying the wrong paper size from the wrong paper tray These are typical printer problems than can be easily cleared by the user Printer errors that are caused by mechanical or electrical problems are also reported by specific error codes These problems require a service call to your service representative An error message is always accompanied by an action message as shown in Figure 3 70 Front door open Error message 600dpi Close front door Action message PCL 12 145 Cen LTRE o x o Mv rr xc o Cc pen A LTRM US Clear Custom Menu Test PapSize Figure 3 70 Error reporting Printer Tasks 3 49 Handling Error Messages and Troubleshooting Error Reporting Action Response Refer to Error Messages on page A 7 for how to interpret error messages In the unlikely event that th
160. le D 7 Hewlett Packard laser printer label media iab ad Weight pro P Part Number 1 x 2 5 8 in 25 1 2 x 51 mm 30 92296A 1 1 3 in x 4 25 1 2 x 102 mm 14 92296B 1x4in 25 1 2 x 102 mm 20 92296C 2x4in 51 x 102 mm 10 92296D 3 1 3 in x 4 85 x 102 mm 6 92296E 1 2 in x 1 3 4 13 x 45 mm 80 92296F 2 3 in x 3 7 16 18 x 88 mm 30 92296G 2 3 4 in x 2 3 4 70 x 70 mm 9 92296H 1 1 2 in x 4 39 x 102 mm 12 92296J 8 1 2 x 11 in 215 x 280 mm 1 92296K Contains 75 sheets 8 1 2 x 11 in 216 x 280 mm Shipping When print media are shipped through different environments the entire stack of cartons on the shipping pallet should be plastic wrapped When shipped across bodies of water individual cartons should be wrapped as well Media should never be shipped in such a manner that they are damaged or bent along the edges Using Paper D 17 o Q A e eo 2 Purchasing Handling and Storing Storing Adhere to the following guidelines when stacking and storing print media DO NOT store cartons of reams directly on the floor cartons should be placed on a pallet or on shelves DO NOT store individual reams in such a manner that they will curl or warp along the edges Rewrap partially used reams of paper before storing DO NOT stack more than six cartons high Stack each carton squarely on top of the one underneath Stack each carton upright DO NOT place anything on top of pa
161. les guides you through replacing printer con sumables such as toner and developer and explains how to order more consumables Chapter 5 Maintenance guides you through cleaning and other maintenance procedures that keep print quality at its best Chapter 6 Advanced Topics explains additional topics about the printer that may be of interest to you Topics include how to obtain optimal print quality manage consumables adjust paper path alignment and so on Appendix A Printer Messages is a complete list of printer messages which tell you when to replace consumables or notify you of problems and provides samples of simulated poor print quality to help you diagnose print quality problems Appendix B Host Serial and Parallel Interface Configuration describes the serial and parallel connection options between the printer and its host and tells you how to configure them Appendix C Specifications and Regulatory Information provides specifications for the printer HCI and HCO and all applicable safety and regulatory compliance statements Appendix D Using Paper provides information about paper and other media used with the printer Appendix E Printing Reports tells you how to print informational reports about printer set tings and installed options Appendix F Warranty and Support tells you how to obtain assistance in setting up the D640 printer and repairing it Please feel free to send us your comments
162. letter size business letter is 4 covered by black area o 2 Q o O D o jen o gt o lt The D640 offers a number of features that with some trade offs can extend toner yield Density The density value is factory set to 10 approximately in the middle of its range The density value can be set as low as 1 to reduce toner consumption To the naked eye solid area patterns will not appear any lighter under lower settings Reducing the density will have the largest visual effect on gray scale patterns or the small text characters Experiment to see if a lower density value can satisfy your print quality requirements Actual toner savings will vary based on the types of images printed The density setting can be found under the Maintenance Menu described in Density on page 2 25 Economode Most printers simply print a lighter pattern when an economode setting is used However the D640 does not lighten the entire image Instead dots are turned off in strategic areas to reduce toner use while maintaining readability When printing text in economode the character outline is perfectly formed while the inside uses fewer dots The effects are nearly invisible to the naked eye at a 10 point character size but may be more readily seen on large characters Experiment to see if economode can be used for some if not all of your printing Large text only reports may be able to use economode with no perceptible reduction in pr
163. lines or marks on the printed page A scratched drum should be replaced This section provides maintenance procedures for Removing the old transfer assembly and installing the new transfer assembly See Removing the Transfer Assembly on page 4 19 Removing the old drum and installing the new drum See Installing the Drum on page 4 24 Setting Up the Printer for Drum Kit Replacement 1 Press the Menu button on the Main Screen Press to highlight Maintenance Press to display Maintenance selections Press to enter the Replace submenu Press V to highlight DRUM UNIT Press to display drum instructions as shown in Figure 4 22 DUAN Drum Replacement Replace Drum unit and Press Done Figure 4 22 Replace Drum 4 18 Ordering and Replacing Consumables Drum Kit Replacing Drum and Transfer Assembly Removing the Transfer Assembly 1 Open the front door if it is not already open 2 While pulling Handle 3 carefully lower the transfer guide as shown in Figure 4 23 Handle 3 Transfer assembly guide Figure 4 23 Handle 3 and Transfer Assembly Guide i Ke ip c e O Ordering and Replacing Consumables 4 19 Drum Kit Replacing Drum and Transfer Assembly 3 Pushinand pull up on the transfer assembly to free it from the guide assembly as shown in Figure 4 24 Lift the transfer assembly out of the guide assembly Caution As you
164. ll HP products Should your site require a Material Safety Data Sheet for an HP supplied chemical in use at your site please contact HP at 1 800 752 0900 in the US or 613 820 6483 in Canada or your local HP service office and provide the following information HP part or product number Chemical substance description Your name Company name Company address Telephone number FAX number if the request if for a FAX copy C 14 Specifications and Regulatory Information Safety Standards and General Considerations EPA Energy Star Computer Compliance Your D640 printer is designed to conserve electricity by dropping from 165W while printing to under 45W when in the PowerSave mode For maximum energy conservation Hewlett Packard recommends that the printer be turned off when it will not be used for more than a few days With this new power saving design your D640 printer qualifies for the U S Environmental Protection Agency s Energy Star Computer compliance As an Energy Star partner Hewlett Packard Company has determined that this product meets Energy Star Guidelines for energy efficiency Safety Standards and General Considerations This printer has been designed to conform to recognized technical standards including the following national and international product safety standards and norms e CSA C222 No 950 EN 60950 IEC 950 EN 60825 IEC 825 UL 1950 e U S CDRH 2ICFR Ch 1 Subch J Any unauthorized
165. llel connector Interface Cc 2 a 2D Cc o O Serial connector Figure B 1 Standard Signal Interface Connectors The standard parallel IEEE 1284C and serial RS 232C communication interface connectors are located on the back of the printer as shown in Figure B 1 The IEEE 1284C connector is at the upper back of the printer this connector is smaller than the usual Centronics parallel Host Serial and Parallel Interface Configuration B 1 Using the Serial Interface connector This is a C type Bitronics connection Hewlett Packard has included an A to C parallel printer cable with the printer The RS 232C connector is the standard DB25 pin connector located near the top center of the printer You can get more information about HP s compliance with the IEEE 1284 Standard from the HP FIRST fax retrieval service at 1 800 333 1917 in the USA and Canada Ask for document number 1951 The same document is also available by ftp from ftp ftp boi external hp com pub printers laserjet doc bp02455 asc Using the Serial Interface Use the serial interface when you need to locate the printer at some distance up to 50 feet 15 meters from the host computer You can use either an RS 232C or an RS 422A cable Table B 1 lists RS 232C and RS 422A pin assignments and signal descriptions Those pins not listed in the table are not used Table B 1 Pin assignments for a serial cable
166. lly oxidation set or oil based inks meet this requirement If oxidation cured inks are used the use of oxidation retardants should be minimized When the form is pre printed be careful not to change the moisture content of the paper or use materials that change the paper s electrical or handling properties Forms should be sealed in moisture proof wrap to prevent moisture changes during storage Pre printed forms should not be processed with a finish or coated at the end of their production Do not use heavily embossed or raised letterhead papers Avoid papers with heavily textured surfaces Avoid using a band of ink on the leading edge of the paper Water additives must not be used as they change the conductivity of the paper The effect of the electrical charge applied to the paper during the printing process may be altered Following offset printing the printed pages should be allowed to dry for one to two weeks in an atmosphere of 60 F to 80 F 16 C to 27 C with a relative humidity of 35 to 50 Using Paper D 11 o Q A e eo 2 General Guidelines Adhesive Labels For the purposes of this specification a label is defined as paper with a pressure sensitive adhesive backing Label stock includes the top or face sheet the adhesive and the liner or carrier sheet also referred to as the backing Note the following points about label stock Top or face sheets The top sheet which is the printing surfa
167. ls sign indicates the factory default value Ready free o 600dpi JUN 18 05 32 23 Message field PCL Printer is offline Offline Custom PapSize Figure 2 23 PapSize Button PapSize LETTER tray2size LETTER tray3size LETTER Online Figure 2 24 PapSize selections 2 26 Control Panel PapSize Menu Settings Note The printer does not automatically sense the size of the paper installed in the trays You must set the size into the menu settings If you change the size of the paper change the associated menu setting Tray1size Tray2size Tray3size HClsize LETTER LEGAL LEDGER EXECUTIVE CUSTOM Sets the paper size for tray1 tray2 tray3 and the HCI if installed The HClsize setting only indicates letter or A4 as these are the only sizes supported by the HCI Control Panel 2 27 ro c OW 5 z i9 O Test Menu Settings Test Menu Settings The Test menu provides access to various print reports and file operations Use the Test functions to print out Setup Maintenance and Configuration reports and also to access files on the D640 s floppy drive and internal hard disk The Test functions are shown in Figure 2 25 and Figure 2 26 Printing Reports on page E 1 provides the procedure for printing out the Setups Maintenance Fonts Table Menus and Testprint reports Ready free 600dpi JUN 1a 05 32 23 Message field P PCL LTR
168. ly the printing environment should be at or near room temperature and not too dry or too humid Remember paper is hygroscopic it absorbs and loses moisture rapidly Heat works with humidity to damage paper Heat causes the moisture in paper to evaporate while cold causes it to condense on the sheets Heating systems and air conditioners remove most of the humidity from the room As paper is opened and used it loses moisture causing streaks and smudging Humid weather or water coolers can cause the humidity to increase in a room As paper storage is opened and used it absorbs any excess moisture causing light print and dropouts Using Paper D 23 Troubleshooting Paper Storage Environment Paper storage and handling is as important as the paper making process itself Paper storage environment conditions directly affect the feed operation Do not purchase more media than you can use in a short time 3 months Paper stored for long periods may experience damage from heat and moisture extremes Planning is important to prevent damage to a large supply of paper Unconverted paper in sealed reams can remain stable for several months before use Converted papers have more potential for environmental damage especially if they are not wrapped in a moisture proof barrier Maintain paper in a storage environment of 59 to 95 F 15 to 35 C with a relative humidity of 4096 to 6096 Paper should be stored at or near room temperature
169. m Specification Ambient Conditions Operating Non operating Temperature 15 to 35 C 0 to 35 C Humidity 20 to 80 RH 20 to 80 RH no condensation 40 to 60 RH optimal no condensation 40 to 60 RH optimal Maximum wetbulb temperature 29 C no condensation Temperature and humidity gradients 15 C per hour or less and 30 RH per day or less no condensation Acoustic noise Dust See Table C 15 for details 0 15 mg m stearic acid Ozone emission Best Printing Area Specifications 0 1 PPM or less Place your printed image in an area within a 1 6 inch 4 23 mm border Printing outside of this boundary may be of lower quality Figure C 3 shows the best printing area Margin Best area Figure C 3 Best printing area If data is printed outside the best printing area you may obtain poor print quality C 6 Specifications and Regulatory Information D640 Optional Accessories D640 Optional Accessories Table C 6 lists printer options and their associated specifications Table C 6 D640 printer options and specifications summary Item Specification Part Number High Capacity Input HCI 3 000 sheets 20 Ibs 64 g m C56214 Letter C5622A A4 High Capacity Output HCO 2 000 sheets 20 Ibs 64 g m C5623A 120 V C5624A 200 240 Custom paper tray 500 sheets at 75g m2 C5634A Standard paper tray 500 sheets at 75g m2 C5625A
170. mooth or too rough Check the finish Paper may have too much curl Measure paper curl and check moisture content Paper may have bad edge cuts or edge welds Observe the cut edge condition The customer may be attempting to print embossed paper pre printed forms or perforated paper which does not meet HP specifications See the following section Isolate a Paper Type for details about the difficulties of embossed paper Paper may be loaded incorrectly Turn over the sheets in the paper tray to determine if in ream curl is the cause of misfeeds Customer may be fanning paper before loading it into the paper tray Customer may be adding paper in small amounts Do not add small amounts of paper or mix types of paper in the tray The printer or paper storage environment may be too humid or too dry As a result paper may be too moist or too dry Determine if this is the case and advise the customer Using Paper D 21 Troubleshooting Is the Printer Experiencing Misfeeds The following are some possible causes in misfeeds Paper may be too stiff Check basis weight and measure caliper Paper may be too smooth or too rough Check the finish Paper may be too heavy or too light Check the basis weight The customer may be attempting to print embossed paper pre printed forms or perforated paper which does not meet HP specifications See the following section Isolate a Paper Type for details about the diff
171. motor just Try clearing the error by pressing Clear If motor alarm left of the fuser did not work the error condition persists call your local correctly and may need to be service representative replaced Feed motor SVC OD The feed motor located on Try clearing the error by pressing Clear If alarm the bottom did not work the error condition persists call your local correctly and may need to be service representative replaced Stacker select SVCOE The solenoid switch in the Try clearing the error by pressing Clear If alarm printer which controls paper the error condition persists call your local output going to the HCO did service representative not work correctly and may need to be replaced Duplex motor SVC OF The duplex motor did not Try clearing the error by pressing Clear If alarm work correctly and may need the error condition persists call your local to be replaced Service representative Fuser alarm SVC27 Thefuserunit did notheat up Confirm that the voltage rating on the fuser time out to the normal fuser matches the voltage rating of the printer temperature within the Verify that the fuser unit is correctly allotted warm up time installed and that all printer doors and covers are closed then press Clear If the error message persists refer to Removing the Fuser on page 4 30 and replace the fuser If this error code returns call your Service representative Fuser SVC28 The fuser unit temperat
172. n the HCI pick rollers need to be replaced the Control Panel indicates HCI Pick Roller At End of Life Replace HCI Pick Roller or when you get excessive feed errors from the HCI Note We recommend that you use a small flashlight to help you see the inside of the HCI while working in it At the Control Panel 1 Press the Menu button on the Main Screen 2 Press V to select Maintenance 3 Press to select Maintenance options replace should be highlighted 4 Press Select to enter the replace submenu 5 Press V to select the HCI tray rollers The HCI option only appears if the HCI is installed 6 Press Select Removing the HCI Pick Rollers Upper and Lower 1 Release the HCI from the printer and slide the HCI back on its rails as shown in O HH FE i LC Figure 4 55 Sliding HCI away from printer 4 42 Ordering and Replacing Consumables HCI Pick Roller Kit Replacing the HCI Pick Rollers 2 Open the HCI door press the HCI top button to lower the shelf and then remove any paper as shown in Figure 4 56 The printer must be powered on and the HCI must be connected to the printer for the HCI top button to lower the shelf 3 Se x SA ES i Ze j Figure 4 56 Opening the HCI 3 Locate the back of the HCI and carefully remove the retaining springs providing tension to the lower roller assembly as shown in Figure 4 57 Notice how these springs are attach
173. nce 5 9 Periodic Cleaning When Replacing Drum LED Array Area To clean the LED Array Usethe supplied cleaning cloths to wipe up any toner or dust off the outside of the LED array Clean all the way across the LED array Figure 5 10 shows the LED array and illustrates the cleaning procedure Caution Be careful to avoid contacting the developer unit roller on the right side of the area as this could damage the developer Figure 5 10 Cleaning LED Array 2 Install the new drum assembly as described in Drum Kit Replacing Drum and Transfer Assembly on page 4 18 5 10 Maintenance Periodic Cleaning When Replacing Drum Reinstalling the Transfer Assembly 1 Using the alignment pin located on the end of the cleaned transfer assembly insert the alignment pin of the transfer assembly into the left rail of the transfer assembly guide and push in to the end of the guide See Figure 5 11 Transfer assembly guide Transfer assembly Transfer assembly guide Figure 5 11 Inserting the Transfer Assembly into the guide Maintenance 5 11 jo O c iv jen je P jen Periodic Cleaning When Replacing Drum 2 Secure the transfer assembly by lifting Handle 3 as shown in Figure 5 12 Handle 3 Transfer assembly guide Figure 5 12 Securing the Transfer Assembly 3 Close the front door Note If you have problems reinstalling
174. ndard paper sizes in the custom trays Set the Control Panel settings to the standard paper size not the custom size The custom paper tray product number C5634A holds paper that has minimum dimensions of 4 75 x 7 2 in 120 x 182 mm up to 11 7 x 17 in 297 x 431 8 mm For additional information regarding paper stock see Using Paper on page D 1 3 8 Printer Tasks Adjusting Custom Tray Paper Guides Adjust the guides to the size of your paper Figure 3 12 shows the adjustment guide travel directions Thumbscrews to adjust left guide finger tighten Squeeze lever to release front and rear guides Figure 3 12 Custom Paper Tray guide adjustments 2 o x o Mv Y o jen pen A Load the paper in the tray as described in Loading Paper Into Trays and HCT on page 3 16 Do not stack the paper above the paper full mark as this may cause paper jams or skewed print Note Never mix the types of paper loaded in a tray Intermixing paper can result in paper handling problems 4 Adjust the guides to fit closely but not too tightly A tight fit binds the paper and can cause misfeeds Printer Tasks 3 9 Setting Custom Paper Sizes Setting Custom Paper Sizes The custom paper tray can accommodate a wide range of paper sizes using continuously adjustable paper guides The custom paper tray can accommodate paper stock as small as 4 75 x 7 2 inches 120 x 182 mm or as large as 11 7 x
175. notch over the metal peg Figure 4 47 Correct Torque Limiter placement 2 Install the larger lower roller on the same shaft The larger roller when correctly positioned fits onto two small plastic pegs on the smaller lower roller You may need to rotate the larger roller against the smaller roller until it snaps into place See Figure 4 48 Larger lower roller positioned on the Larger lower roller rotated to same shaft as the smaller roller engage plastic pegs on smaller Figure 4 48 Correct Larger Lower Roller placement 4 38 Ordering and Replacing Consumables Printer Pick Roller Kit Replacing the Tray Pick Rollers 3 Snapthe blue plastic clip into place It fits over a groove on the end of the shaft to secure the lower rollers See Figure 4 49 If you don t see this groove the rollers may not be completely seated all the way onto the shaft P 2 Blue clip placed on lower Blue clip snapped into place on roller shaft lower roller shaft groove Figure 4 49 Blue Clip snapped into place Installing the Printer Upper Pick Rollers When you install the printer s upper pick rollers the slot on the pick roller assembly must mate with the corresponding mounting tooth on the printer bracket See Figure 4 50 Figure 4 50 Upper Pick Roller Assembly Slot and Mounting Tooth on printer ou o Ke iav 5 o c o O Ordering and Replacing Consumables 4 39 Printer Pick Roller Kit Replacing the Tray Pick Roll
176. ns UNLOCKED the command to select the locked tray LOCKED hci UNLOCKED LOCKED CONFIRM This setting specifies how the printer behaves when it receives CONTINUE a request for a size of media not currently configured in the US printer ISO CONFIRM the printer stops and waits for the operator to intervene In this case the following message appears on the Control Panel PAPER SIZE MISMATCH LOAD XX PAPER CONTINUE the printer uses the next larger size of paper and prints without any message Sizes US the printer uses Letter paper in place of A4 paper Ledger paper in place of A3 paper and Executive paper in place of A5 paper ISO the printer uses A4 paper in place of Letter paper A3 paper in place of Ledger paper and A5 paper in place of Executive paper Note The printer does not automatically resize the print image for the new paper size As a result some print data may not appear on the printed page Control Panel 2 15 E C a a 5 z i9 O Configuration Menu Settings Imageshift top 720 min 0 720 max This setting allows you to incrementally adjust the top position of the image on paper in units an incremental adjustment The factory default unit scale is 1 720 but you can reset the unit size with the unit setting see Unit on page 2 17 A typical situation is alignment of text to a pre printed form You can adjust within a range of 1 inch positive an
177. ns may cause misfeeds and paper jams If you must use papers with internal perforations or cutouts take care to conform to the following Cutouts and perforations should be punched from the side to be printed on so that edge trimmings will not scratch the photosensitive belt Do not print at a cutout location or closer than 1 8 inch 3 5 mm to the edge of a cutout to prevent toner from contaminating the inside of the printer Cutouts and perforations should be cut clean without burrs to avoid multiple feed contamination problems or paper jams Avoid perforations that run perpendicular to the paper path When the printer transfers paper from one set of rollers to the next a perforation can cause the page to bend downward and miss the pickup point on the next roller Chemically Treated Paper Coatings such as lacquers polymers laminations or other chemicals protect the paper but can cause problems in the fuser and transfer areas of D640 printers The surface resistivity and moisture content can be greatly altered resulting in print quality problems Hard surfaces coatings increase wear on the rollers and paper guides All chemically treated paper must meet HP specifications for fusing compatibility Synthetic Paper Synthetic papers those manufactured from man made fibers do not perform as well as bond papers in any printer especially D640 printers Each type has its own problems which result in poor feed and print q
178. ns page C 7 HCO specifications page C 10 Custom tray specifications page C 12 Postscript upgrade page C 12 Safety information page C 13 Regulatory information page C 13 Safety standards page C 15 General considerations page C 15 o jen 2 Pu C O oO o Q op Specifications and Regulatory Information C 1 Printer Specifications Printer Specifications This section provides general print speed physical electrical and environmental specifications as well as safety standards Table C 1 lists general specifications for your D640 printer Table C 1 Printer general specifications Item Specifications Printing Laser diode electro photographic technology Printing speed 40 ppm Letter and A4 landscape Size Letter Legal Ledger Executive A3 A4 A5 B4 JIS B5 JIS PST Typs Plain Paper Label paper Recycle paper Transparency paper Bond paper Pre punched paper Resolution 600 x 600 dpi Paper capacity 8 trays x 500 sheets 64 g m standard 1 tray x 500 sheets 64 g m optional custom tray 3 000 sheets A4 Letter size only optional High Capacity Input HCl Stacker capacity 500 sheets 64 g m face down tray 2 000 sheets optional High Capacity Output Emulation PCL HEX optional PostScript PS Interface 2 ports Serial RS232C 422A and Parallel IEEE 1284C Warm up time Less than 150 seconds First print t
179. nsions e E A5 5 84 X 8 26 in 149 X 210 mm 72 JIS B4 10 11 X 14 32 in 257 x 364 mm JIS B5 7 16 X 10 11 in 182 X 257 mm Letter 8 5 X 11 in 216 X 280 mm Legal 8 5 X 14 in 216 X 356 mm Ledger 11 X 17 in 280 X 432 mm Executive 7 25 X 10 5 in 184 X 267 mm Basis Weight Basis weight is an important characteristic to consider because paper that is too light or too heavy may cause misfeeds mis stacking paper jams or excessive mechanical wear The printer is specifically designed to perform at maximum efficiency when 20 pound bond 75g m paper is used Optimum print quality and paper path reliability are achieved when high quality electrophotographic EP paper is used EP papers have specific characteristics that distinguish them from bond papers The range of paper weight that the printer and HCI can process is 17 to 24 pound 64 to 90 g m The printer can handle paper weights up to 36 pound 135 g m but 17 to 24 is optimum Specifications for basis weight depend upon the paper source the paper is fed In general the straighter the paper path the heavier the basis weight may be For more complex paper paths as in feeding from the HCI a lighter weight may be required in range of 18 to 24 pound Furnish Composition Furnish is the fiber and chemical composition of paper Fiber composition of the paper used in D640 printers should be manufactured from 100 percent chemical wood pulp and or cotton fiber To ensure that
180. nst light source 538 Line printed on the opposite side indicates the required relative sideways adjustment to the duplex unit Figure 6 12 Duplex Unit Alignment Ruler Sheet 1 On the duplex unit alignment ruler sheet review each side of the paper View through the paper hold the paper up to a bright light with the side with the alignment scale facing towards you The sideways indicator line runs up and down the back of the page on the left Look for the indicator line and note where it crosses the scale on the left Record this value on sheet 1 at Duplex unit sideways alignment adjustment value The lengthwise indicator line runs across the back of the page Look for the indicator line and note where it crosses the scale in the middle of the page Record this value on sheet 1 at Duplex unit lengthwise alignment adjustment value Advanced Topics 6 19 o 2 Q e O D O en o gt o lt Adjusting Paper Path Alignment Setting Alignment Values You will now calculate and enter the new alignment values into the Control Panel 1 Calculate the new values 2 For each adjustment value add the two numbers and write the new value as shown in Figure 6 13 If the adjustment value you read off the sheet was 0 no new setting is required for that tray lignment ruler another machine to ensure main scan direction compatibility adjustment and modify accordingly using the printer operator here ired rela
181. ntenance submenus are saved as part of the custom settings 1 On the Main Screen press Custom to display Figure 2 10 Custom Save Figure 2 10 Custom Menu 2 Use A or V to highlight your selection Restore Restore is used to recall the printer s power on configuration factory default configuration or one of the three custom configurations Save Save is used to store a new configuration as the power on configuration or one of the three custom settings All configurations are stored in the printer Control Panel 2 9 c fa a 5 t l9 O Custom Menu Settings Qv ie nva Use A or V to highlight the Save or Restore Figure 2 10 Use gt to obtain more settings options Figure 2 11 Use A or V to highlight the option you want Press Select Restore CUSTOM2 CUSTOMS CUSTOM4 FACTORY v Figure 2 11 Custom restore and save menu settings This location stores settings used at power on or from a job reset PwrOnConfig Note Whenever you change a configuration value the Online button changes to Save If you press Save the values are changed in the PwrOnConfig location CUSTOM2 This location stores one of three custom configurations CUSTOMS This location stores one of three custom configurations CUSTOMAa This location stores one of three custom configurations FACTORY This location holds the factory default configuration Highlight FACTORY
182. o referred to as the face side Figure 3 25 Removing paper from the package 2 Inspect the paper for indented or interlocked edges bent corners wrinkled sheets and excess glue from the wrapper Discard any damaged sheets 3 Load the paper into the printer tray or HCI as recommended in the paper loading illustrations provided in Table 3 2 3 16 Printer Tasks Loading Paper Into Trays and HCI Table 8 2 Paper orientation in trays and HCI Input Tray HCI Short edge leading Long edge leading Single sided TOF gt TOF gt printing to output tray or Double sided printing to HCO Face down A Face down Face up TOR Double sided printing to TOF TOF output tray E A Oe Top Of Face up Face up Face down vui TOF o x o poan o jen pen A Tip Use the arrow on the paper package as a guideline for loading paper For the HCI load paper so that the arrow on the package is pointing upward For trays load paper so that the arrow on the package is pointing downward Printer Tasks 3 17 Locking Paper Trays Locking Paper Trays All paper sources with the same size of media are automatically linked together This means that the printer will automatically switch to the next tray when the current tray runs out of paper This could cause problems when all of the pape
183. o resume printing If the Control Panel still shows a jam search the area again or the area indicated on the Control Panel Clearing Paper Path Jams Once the paper has cleared the feed mechanisms which carry the paper up to the drum unit there are places where jams can occur between the drum unit and the area just before the ejection unit These areas are at the fuser in the duplex path and the print unit path around the reversing unit This is indicated on the Control Panel by the blinking paper path shown in Figure 3 49 oe o Remove paper amp Press Clear PCL Blinking x i Clear Test PapSize S Wil kkk LG D Fuser unit jam Duplex path jam Print unit path jam a Figure 3 49 Paper path jams indication Printer Tasks 3 35 Clearing Paper Path Jams Clearing a Fuser Unit Jam The fuser unit jam is located after the drum 1 Open the front door and lower the Transfer Assembly as shown in Figure 3 50 IIIIIITITELII m Flo E a Lever 4 EEN l Figure 3 50 Lowering Transfer Assembly 2 Turn Lever 4 fully clockwise straight down until stopped to relieve tension on the paper as shown in Figure 3 50 3 Look for a sheet or sheets of jammed paper on the right side of the fuser unit While pressing the decurler lever with your left hand reach in and remove any jammed p
184. ode High voltage power supply alarm Call Engi SVC 6F Figure A 2 Call Engineer Service Representative Before calling the service representative follow these steps 1 Try clearing the error by pressing Clear 2 Ifthe error condition persists look up the error in Call Engineer error messages and codes on page A 9 and follow the instructions 3 If the error condition persists power the printer off and on to clear the error If the error condition persists call your local service representative A 8 Printer Messages Call Engineer Error Messages and Codes Table A 5 Call Engineer error messages and codes Error Code Description Action Message p Pick motor 1 SVC 08 The upper tray s pick motor Try clearing the error by pressing Clear If alarm tray 1 did not work correctly the error condition persists call your local and may need to be service representative replaced Pick motor 2 SVC 09 The middle tray s pick motor Try clearing the error by pressing Clear If alarm tray 2 did not work correctly the error condition persists call your local and may need to be Service representative replaced Pick motor 3 SVC OA The lower tray s pick motor Try clearing the error by pressing Clear If alarm tray 3 did not work correctly the error condition persists call your local and may need to be Service representative replaced Switch back SVC 0B The switch back
185. of the paper If it is not your measurement may be inaccurate d Q o lt Read measurement here E o Cc S ae xe 4 4 j o M L L b 9 Feed alignment indicator line c N N m V Oumou Uouo Place edge here Neal Yu ire between these two arrows je on printed sheet indicates the required relative adjustment Tray 1 alignment original vali adjustment val new vali Tray 2 alignment original vah adjustment vali new vali Tray 3 alignment original vali adjustment vali new vah jeous paund Jo o3po yoy ur usiy HCI alignment original value ignore if not installe adjustment vah new vah Duplex unit sideways alignment original vali adjustment valt new vah Duplex unit lengthwise alignment original rear valt adjustment vah new valt Figure 6 10 Measuring alignment with alignment scale Advanced Topics 6 17 Adjusting Paper Path Alignment 6 Record this value in the adjustment value area for tray 1 on the simplex feed alignment ruler sheet See Figure 6 11 another machine to ensure main scan direction compatibility adjustment and modify accordingly using the printer operator E X al p e h Original alignment value gt 14 ere currently in printer red relative adjustment Tray 1 alignment original value 14 E adjustment value 5 lt Write in adjustment gt 5 new value value from line i measurement Tray 2 alignment original
186. ommended for D640 printers because clay is very abrasive to components in the paper path o Q A e i eo 2 Packaging Packaging is an important step in the paper making process Much of the paper used for computing printing applications is packaged in reams wrapped bundles containing 500 sheets Because paper is hygroscopic or capable of absorbing or losing moisture from the air it should be protected by moisture proof polylaminated wrapping and moisture barriers A ream of finished paper usually contains about 4 moisture The paper ream remains stable if properly stored and opened only when ready to be used Paper Ream Label A ream label is placed on the outside of the paper wrapping The ream label usually indicates paper basis weight size number of sheets grain direction and grade The printing surface of the paper may be indicated by an arrow on the ream label Paper should be loaded into the printer so that surface indicated by the arrow will be the printing surface The printing surface may be up or down depending on the printer model and the paper feeding source PAPER Dual Purpose 20 Ib Paper 815 x 11 you can use from copying Grain Long 10 Ream Carton 500 sheets 8 x 11 216mm x 279mm Print arrow The most versatile paper Substance 20lb 75 g m White side first to electronic printing Figure D 1 Ream Label Media Selection Specifications and Guidelines Hewlett Packard neither wa
187. options for configuring the printer s parallel and serial interface ports The selections are shown in Figure 2 19 When you see pointers on the screen pointing up or down that indicates there are additional selections available by using A or V to access them Menu Printing Configuration PCL Maintenance Control Panel Online Figure 2 18 Comms Menu Comms 15 databuffer 32 parallel serial Figure 2 19 Comms Menu selections Control Panel 2 21 Comms Menu Settings none Sets the time limit in seconds that the printer waits before ending an Timeout 215 incomplete job or switching data ports serial or parallel When set to 300 max none the printer waits for you to manually intervene 1 min Sets the size of printer memory allocated for incoming data Increasing 32 the data buffer size helps the host transfer data more quickly but the 1000 max printer has less memory to store pages for printing Decreasing the data Databuffer in Kb buffer size limits how quickly the host transfers data but the printer has more memory for processing and storing pages The amount of data in the buffer relative to its overall size is displayed as an expanding and contracting horizontal bar Figure 2 20 during the processing cycle Printer initializing Please Wait PCL Cen LTRE LTRE LTRE Offline Custom Menu PapSize Figure 2 20 Incoming data processin
188. opyright 1990 1997 Pipeline Associ ates Inc Other product names mentioned in this manual may also be trademarks and are used here for identification only 5 Caution and Warnings A Caution denotes a hazard It calls attention to a procedure which if done incorrectly or inat tentively could damage or destroy part or all of the product Do not proceed beyond a Caution until the indicated conditions are fully understood and met A WARNING denotes a hazard It calls attention to a procedure or practice which if not done correctly or adhered to could result in personal injury Do not proceed beyond a WARNING sign until the indicated conditions are fully understood and met Manual Conventions The following conventions are used in this manual Note Notes contain important information set off from the text Caution Caution messages indicate procedures which if not observed could result in damage to equipment WARNING Warning messages call attention to situations that could result in personal injury Printer Warning Symbols In addition the following Warning symbols appear on the printer WARNING This symbol indicates high voltage is present Do not remove or open any panel marked with this symbol WARNING HOT This symbol indicates high temperatures may be present that could result in burns or other high temperature hazards WARNING Disconnect the printer from its power source
189. ore the printer will resume printing In this case the paper path diagram may continue blinking in the same or another location and the printer displays messages about the location of remaining sheets until all jams are cleared Note The printer is forced Offline until the problem is fixed Table 3 3 lists each paper jam that displays on the Control Panel and how to clear the jam More detailed information on clearing paper jams appears on the pages listed You can also refer to the illustrated jam clearing pictures located on the inside of the printer s front door 3 22 Printer Tasks Clearing a Paper Jam Table 3 8 Paper jams and remedies Paper Jam Messages Remedy Reter to page Paper Input Jams TRAY1 Pick error Remove tray 1 2 or 3 remove paper jam from paper entry 3 24 TRAY Pick error area and or within tray TRAY Pick error Feed jam 1 Open the front door lower transfer assembly rotate knob 1 3 26 counterclockwise and knob 2 clockwise to free paper remove jammed paper Feed jam 2 Open the side door remove jammed paper 3 26 HCI jam 1 Open HCI lower paper remove jammed paper 3 32 HCI jam 2 Pull HCI away from printer remove jammed paper 3 34 HCI jam 3 Pull HCI away from printer remove jammed paper 3 34 HCI jam 4 Open the front door lower transfer assembly rotate knob 1 3 26 counterclockwise and knob 2 clockwise to free paper remove jammed paper Pape
190. ovides access to paper in the decurler area to clear paper jams e Lever b1 Secures the internal printing components in the paper path Lever 4 Releases tension on paper in the fuser area to clear paper jams Lever 5 Provides access to paper in the reverser area to clear paper jams Lever 6 Provides access to paper in the duplexer area to clear paper jams About Your Printer 1 11 wi o ro gt 2 C 5E ot lt x Getting to Know the Printer Install toner here Install developer here Toner collector bottle Developer collector bottle Toner hopper Developer unit Upper right cover Figure 1 6 Behind the upper right cover 1 12 About Your Printer Getting to Know the Printer Behind the Upper Right Cover By opening the upper right cover you gain access to the printer s consumables as shown in Figure 1 6 and described below Toner hopper A reservoir that holds toner The Control Panel displays messages to indicate toner low and toner empty status Never add toner before the printer indicates that res o ro 0 P en 5E ot lt toner is needed Developer unit holds the developer mixture that prepares toner for transfer to the photoconductor drum Developer collector bottle Collects used developer for disposal Toner collector bottle Collects waste toner for disposal Note Never pour waste toner into the toner hopper If you do not want to discard waste ton
191. own in Figure 1 9 which holds up to 2000 sheets The HCO uses a standard power cord that may be plugged into any standard 120V AC or 240V AC depending on the HCO version wall outlet The HCO is mechanically and electrically connected to the printer Power is controlled by the Main Power switch and is normally left in the ON position wi o ro 0 en ar ot lt HCO Interface Main Power Switch control cable Input power cord connector Figure 1 9 High Capacity Output accessory About Your Printer 1 17 Powering On the Printer Powering On the Printer 1 Locate the main power switch and standby switch as shown in Figure 1 10 Standby switch ON SIE O OFF Main power switch Figure 1 10 Standby switch and Main power switch 2 Turn on the Main power switch by pressing in at the top of the switch 3 Turn on the Standby switch as shown in Figure 1 11 by holding the switch in the up position momentarily ex Screen contrast control Standby switch ics Seti 40 7 My SSS Figure 1 11 Turning on the standby switch 4 If you do not see anything on the display after 5 to 10 seconds turn the screen contrast control to the 2 00 o clock 1400 position as shown in Figure 1 11 You can then adjust the control to an appropriate level 1 18 About Your Printer Control Panel Introduction The D640 printer performs many kinds of printing tasks Through
192. paper of a special fiber composition will work properly always test it before purchasing large quantities Other allowable components of paper are sizing fillers buffers and pigments Note DO NOT use coated paper or paper containing materials that melt vaporize offset discolor or release hazardous emissions when exposed to 392 F 200 C Using Paper D 5 Media Selection Specifications and Guidelines Curl Curl is curvature in a sheet of paper Curl is typically measured by laying the sheet of paper on a flat surface with the corners up and measuring the height of the corners In ream curl is the amount of curl a sheet of paper has before printing In ream curl may result from the paper manufacturing process or from exposure to the environment Post image curl is the amount of curl a sheet of paper has after printing from exposure to the fusing process and paper path in the printer Paper with excessive in ream curl may lead to feeding and print quality problems In addition paper with excessive post image curl may be difficult to handle or use in automatic feed photocopiers The curl side of the paper can be identified by a slight concave bowing from the outside edges of the paper stack towards the center of the top sheet This curled side is always the side that should face away from the printer s photoconductor Having the curl side face away from the photoconductor helps the paper separate from the photoconductor surface durin
193. per regardless of whether the paper is packaged or not Store envelopes in a protective box so the edges will not be damaged Keep stored media away from extremes in temperature and humidity DO NOT store printed documents in vinyl folders which may contain plasticizers or expose the documents to petroleum based solvents Environmental Considerations Media should be protected from temperature and humidity extremes D640 printers are designed to operate in a wide range of environmental conditions but for best performance media should be stored and used at 59 F to 95 F 15 C 35 C with a relative humidity of 40 to 60 When media are used in an environment outside the ranges of temperature and humidity shown above follow these guidelines DO NOT leave the media exposed to humidity or temperature extremes Any extreme changes in the environment will cause the media to take on unwanted characteristics if left unwrapped or in the input tray of the printer Where humidity extremes occur store paper in an airtight container or seal it in plastic e If there is a significant temperature difference between the media storage area and the printer s operating environment allow the media to adjust to the temperature in the printer s operating environment before unwrapping The greater the temperature difference and the greater the amount of media to equilibriate the longer this time period should be Allow one day for every 20 F
194. ppear on the PCL menu Pointsize This setting specifies the point size for the scalable font Pointsize is the height of the font measured in point 1 72 of an inch Virtual Font Cartridges The D640 printer is designed to be compatible with the HP LaserJet 4si The 4si has two slots available for font cartridges HP sells over 50 different font cartridges for 4si and compatible printers The D640 has no slots to hold these cartridges Instead we provide the same functionality with virtual font cartridges All of the font sets from all of the LaserJet 4si font cartridges sold by Hewlett Packard are stored on the D640 s internal hard disk drive You select the virtual font cartridge by vcartridge1 and vcartridge2 The font names are comparable to the actual physical cartridge For a complete list of the fonts available refer to Using Virtual Font Cartridges on page 6 26 Note Fonts located inside a font cartridge cannot be the printer default font Vcartridge1 None Sets the font cartridge used in virtual font cartridge 1 A cartridge is a set of fonts Specified fonts appear at the bottom of the items in the Font menu Using vcartridge1 and vcartridge2 together you can choose two font sets Printer 6 Vcartridge2 None Sets the font cartridge used in virtual font cartridge 2 Printer 6 2 20 Control Panel Comms Menu Settings Comms Menu Settings The Comms menu Figure 2 18 contains
195. pqrstuvwxyz 0123456789 2 2 TON L T Figure 6 1 Good quality print sample Advanced Topics 6 3 Maintaining Print Quality Specific Print Quality Problems All sample pages are shown in Letter size and portrait orientation Similar problems may show up on different paper edges depending on the paper feed Fading Aa B bCc If a white streak or a faded area appears on the page in the direction the paper passes through the printer Aa B bC C Check the Economode setting be sure it is OFF See Econo mode on page 2 17 The moisture content of the paper may be uneven or there may be moist spots on the paper Print several dozen test pages with paper from a newly opened ream h 2 e The print density setting may be too light Adjust the print den sity See Density on page 2 25 AaBbCc Toner may be on the transfer charger or pre charger corona wires Clean the printer s transfer assembly unit and pre charger See Transfer Assembly Guide on page 5 9 Replace the developer in the printer with new developer See Replacing Developer on page 4 9 Replace the drum unit with a new one See Drum Kit Replacing Drum and Transfer Assembly on page 4 18 If you still have this print quality problem contact your autho rized HP service representative Dropouts A a B bCc If faded areas generally rounded occur randomly on the page A B The moisture content of the p
196. printer on again If this error code returns call your service representative Watchdog SVC BO The timer on the mechanism Turn the printer off for at least 30 seconds timer alarm controller board was not and turn the printer on again If this error master reset by the Master CPU code returns call your service Turn the printer off for at representative least 30 seconds and turn the printer on again If this error code returns call your Service representative Watchdog SVCB1 The timer on the mechanism Turn the printer off for at least 30 seconds timer alarm controller board was not and turn the printer on again If this error slave reset by the Slave CPU code returns call your service Turn the printer off for at representative least 30 seconds and turn the printer on again If this error code returns call your Service representative Communicatio SVC B3 The communication Turn the printer off for at least 30 seconds and turn the printer on again This error is not related to the serial or parallel ports If this error code returns call your service representative A 12 Printer Messages Call Engineer Error Messages and Codes Error Code Description Action Message EEPROM SVC B4 The mechanism controller Turn the printer off for at least 30 seconds alarm detected a problem with the and turn the printer on again If this error NVRAM EEPROM code returns call your
197. quality prints 95 F 35 C D 85 F 30 C Temperature A B C 65 F 18 C E 59 F 15 C 2096 Humidity 8096 Figure D 4 Total operating environment Using Paper D 19 Troubleshooting Troubleshooting Paper problems are somewhat difficult to detect A series of steps will help isolate paper induced problems The steps to follow are sita paper or a printer problem Isolate a paper path Isolate a paper brand Isolate a paper type Evaluate user s paper practices Evaluate environmental conditions Is it a Paper or Printer Problem When determining a printer failure a distinction must be made between problems relating to the printer itself and those involving paper Often a problem which first appears to be related to the printer is actually a matter of poor paper selection or handling To determine is a problem is printer or paper induced a few simple steps can be helpful Turn paper over in the tray to print on the reverse side Rotate sheets 180 end to end to feed with a different leading edge If the symptoms cease or change in some way it can be assumed that the problems are paper induced Isolate a Paper Path The physical properties and composition of a particular paper influence its motion along a printer s main paper path As a general rule the straighter a paper path the more forgiving it is of the paper s physical characteristics Try Using the Straight
198. r Path Jams Fuser unit jam 1 Open the front door lower transfer assembly open lever 4 3 36 Fuser unit jam 2 push decurler lever down remove jammed paper to the right Duplex path jam 1 Open the front door raise lever 6 and remove jammed 3 38 Duplex path jam 2 paper You may need to turn duplex roller knob to release the paper Print unit path jam Reversing unit area jam 3 40 Open the front door open lever 4 hold lever 5 away from the fuser and remove jammed paper You may need to turn duplex roller knob to release the paper Paper Output Jams Ejection unit jam 1 Raise the paper ejection cover and remove jammed paper 3 43 Ejection unit jam 2 HCO jam 1 Open the HCO door rotate roller knob 1 to free paper then 3 45 HCO jam 2 lift levers to remove paper Printer Tasks 3 23 o x o Mv poa o Cc oo A Clearing Paper Input Jams Clearing Paper Input Jams Clearing a Tray Pick Error Jam When the printer tries to load a sheet of paper from one the paper trays and encounters a picking problem the Control Panel shows a blinking section at the output of the problem tray as shown in Figure 3 33 Pick error Remove paper amp Press Clear PCL Blinking Clear e TRAY1 TRAY2 TRAY3 Figure 3 833 Pick error jam indication To clear the tray pick error 1 Open the indicated paper tray as shown in Figure 3 34 f eer eee m
199. r a long period of time The drum surface is easily damaged by scratches long exposure to fluorescent light 30 minutes or exposure to direct sunlight which may cause gray background shading The estimated yields do not account for replacement due to these factors Scratches can occur from unsupported media and may be significant enough to require the drum to be replaced prior to the printer indicating the drum has reached its end of life Paper which emits certain chemicals or large amounts of paper dust can cause excessive drum wear If you this problem contact your service representative or the paper manufacturer Fuser The fuser yield is controlled by the number of times a letter or A4 sheet of paper passes through it The printer maintains a counter which increments based on the size of paper used Factors which may reduce fuser life can be related to printing repetitious images media problems or not replacing the cleaning roller when necessary Hewlett Packard recommends mixing up the types and positions of print images printed among print jobs Fuser rollers can wear unevenly when a dark image such as a company logo or a thick dark line is printed repeatedly in the same position on every page of every print job Media can also have an effect on fuser life Paper which emits certain chemicals or large amounts of paper dust can cause excessive wear If you suspect problems of this sort contact your service representative or the p
200. r trays are set to the same size of paper but contain different types of paper such as plain paper and letterhead In order to eliminate the linking of trays you must lock the trays you don t want selected unless the job gives a direct command to use paper from that source For example if you have a tray with letterhead paper in it you may want to lock out this tray so that if the other trays run out of paper the letterhead paper tray would not be used The printer does not detect the paper size loaded in a particular tray Follow this procedure to lock a paper tray 1 Onthe Main Screen press Menu 2 Press V to move to Configuration Figure 3 26 Menu Printing Configuration PCL Comms Maintenance Figure 3 26 Configuration Menu 3 Press gt to select Configuration 3 18 Printer Tasks Locking Paper Trays 4 Press V to move to traylock Figure 3 26 Configuration newline CR LF 2 CONFIRM imageshift customsize units 1 720 Online Figure 3 27 traylock 5 Press to select traylock 6 Press A or V to move to the tray to lock Figure 3 28 Configuration traylock UNLOCKED tray2 UNLOCKED tray3 UNLOCKED Online A Figure 3 28 Configuration traylock Printer Tasks 3 19 Printer Tasks Locking Paper Trays 7 For example if you want to lock tray1 press to select tray1 See the screen in Figure 3 29 Configuration traylock tray1 VANS
201. red to comply within the Class A limits in part 15 of the FCC rules DOC Statement Canada only This Class A digital apparatus meets all the requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe A respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada Europe RFI Statement This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures o Cc 2 fa lo o o Q Qo Specifications and Regulatory Information C 13 Safety and Regulatory Information Acoustics Emissions Table C 15 Acoustic noise levels per ISO 9296 with HCI and HCO Operation Printer Only piis Bid MS Na Bystander while printing 56 dB A 58 dB A Bystander in standby mode 52 dB A 52 dB A 33 dB A Sound Power while printing 7 4 bels A 7 7 bels A Sound Power in standby mode 6 6 bels A 6 6 bels A 4 5 bels A Data Communications United Kingdom only Pursuant to Section 22 of Telecommunications Act of 1984 this product is approved for indirect connection to Public Telecommunications systems within the United Kingdom under the General Approval number NS G 1234 J 100003 Material Safety Data Sheets Hewlett Packard has Material Safety Data Sheets MSDS available for all chemicals associated with the printing process implemented by a
202. rovince 90 Day On Site Limited Warranty Hewlett Packard warrants the HP5000 Model D640 printer and accessories against defects in materials and workmanship for a period of 90 days from purchase by the end user During the warranty period HP will at its option either repair or replace products which prove to be defective The warranty period begins on either the date of delivery or where the purchase price includes installation by Hewlett Packard on the date of installation To have your HP5000 Model D640 printer serviced by HP contact the closest HP Service Center Exclusions The warranty on your HP5000 Model D640 printer and accessories shall not apply to defects resulting from mproper or inadequate maintenance by customer Customer supplied software or interfacing Unauthorized modification or misuse Operation outside of the environmental specifications for the product Operation of non supported printing media Duty cycle abuse see note below F 6 Warranty and Support Warranty Operating the printer from a mechanical switch box without a designated surge protector mproper site preparation and maintenance Failure to perform key operator maintenance as specified in the D640 User Manual Use of non HP consumables see note below memory boards interface boards or adapters Note The use of non HP consumable supplies alone does not affect either your warranty or any maintenance contract
203. rrants nor recommends the use of a particular print media Media properties are subject to change by manufacturers and Hewlett Packard has no control over such changes The customer assumes all responsibility for the quality and performance of media Although testing media helps to characterize their performance long term satisfaction requires process quality control by the manufacturer and proper handling until use Using Paper D 3 Media Selection Specifications and Guidelines Recommendations to the Customer Hewlett Packard D640 printers are designed to be as flexible as possible in the types of print media they can use Since there are many varieties of media and variations in the manufacturing process you should test a particular medium in your environment to determine if it performs acceptably Buy Media that Meets Specifications To get the best performance from your D640 printer select high quality print media that meet the guidelines and specifications in this document Test Small Amounts of Media The next step in choosing media particularly if you are planning a large purchase is to print a small quantity in your environment Subject it to the temperature humidity and printing application in which it will be operating DO NOT purchase large quantities without first testing the media Hewlett Packard recommends that you ask your media vendor for a guarantee that their media will perform satisfactorily in your D640 printer and
204. rt F 3 Support Ke Cc Mv gt Yl pum z Where To Call For Help Table F 2 International hardware support Europe Area Address Telephone Hewlett Packard GmbH Lieblgasse 1 A 1200 Vienna Austria 43 1 25000 555 Hewlett Packard A S Kongevejen 25 DK 3460 Birkeroed Denmark 45 99 10 00 Hewlett Packard Oy Tekniset palvelut Piispankalliontie 17 02200 Espoo 358 9 88721 Finland Hewlett Packard GmbH Kunden Informations Zentrum Berliner Strasse 111 0180 5 32 62 D 40880 Ratingen Germany 99 Hewlett Packard Italiana S p A Via G di Vittorio 9 1 20063 Cernusco S N MI Italy 39 2 92124341 Hewlett Packard B V Startbaan 16 1180 AR Amstelveen The Netherlands 31 20 5476432 Hewlett Packard Norge AS Postboks 60 Skoeyen 0212 Oslo Norway 47 22 73 59 05 Hewlett Packard Polska sp z 0 0 A1 Jerozolimskie 181 02 222 Warszawa Polska 48 22 608 7700 Hewlett Packard Portugal S A Edificio Escritorios Parque Oceano 5 Pisco F Sto Amaro de Oeiras 2780 Oeiras Lisboa Spain 351 1 482 85 00 Hewlett Packard Espanola S A Ctra N VI KM 16 5000 28230 Las Rozas Madrid Spain 34 1 631 16 00 Hewlett Packard Avda Diagonal 605 08028 Barcelona Spain 34 3 401 91 00 Hewlett Packard Schweiz AG In der Luberzen 29 8902 Urdorf Zurich Switzerland 01 735 71 11 Hewlett Packard Suisse S A
205. s treatments and symbol sets are slightly different due to advances in font technology since the development of the 4si For example if you print a very large question mark on each machine you may notice differences in the shape All of the font sets from all of the 4si font cartridges sold by Hewlett Packard are stored on the D640 s internal hard disk drive as virtual font cartridges You select the virtual font cartridge by the Control Panel vcartridgel and vcartridge2 settings see Virtual Font Cartridges on page 2 20 The font names are comparable to the actual physical cartridge Table 6 2 Virtual Font Cartridges Typeface and Treatment IllSi 4si C40D D640 Line Printer Med bitmap bitmap bitmap bitmap Courier Med Italic Bold Bold Italic bitmap Intellifont Intellifont Intellifont Letter Gothic Med Italic Bold nr Intellifont Intellifont Intellifont Arial Med Italic Bold Bold Italic nr TrueType TrueType TrueType Symbol Med nr TrueType TrueType TrueType Times New Roman Med Italic Bold Bold Italic nr TrueType TrueType TrueType Wingdings Med nr TrueType TrueType TrueType Albertus ExtraBold nr Intellifont Intellifont Intellifont Albertus Med nr Intellifont Intellifont Intellifont Antique Olive Med Italic Bold nr Intellifont Intellifont Intellifont CG Omega Med Italic Bold Bold Italic nr Intellifont Intellifont Intellifon
206. s individual symbol sets for each typeface This report shows the symbol set and codes for the symbol set specified in the PCL menu setting The printer prints a page for each font in the printer To print the Symbol Set Table report 1 At the Main Screen press Test SETUPS is highlighted 2 Press V to highlight TABLE 3 Press Select A one page report is printed Figure E 5 lists the font name code for the font pitch weight and type code Symbol Set Table Report Key This is the time of day the Symbol Set Table Report was printed shown in the upper left corner as a clock face It is also printed in the lower right corner as text E 10 Printing Reports Symbol Set Table Report Key 5 A HP 5000 Model D640 Printer Ns Q FuustCourie pltchrecals sty c wclgqhz 2 tyupe digy D HEWLETT PACKARD Table 1 sak 95 141 z LED AX Loj 0G 200 Z0 224 uM Printing Reports 94 4 c iue vy 22 k 1 TOI Tl 12 Sy 11 7r 1 o OCT 01 1996 06 14 08 Figure E 5 Symbol Set Table Report Sample Printing Reports E 11 The Printer Menu Settings Report The Printer Menu Settings Report The printer can print a report showing the complete menu tree To print the Menu Settings report 1 At the Main Screen press Test SETUPS is highlighted 2 Press V to highlight MENUS 3 Press Select Figure E 6 identifies all Printing Menu Configuration Menu PCL Menu Communications Menu Maintenan
207. se the door Figure 3 42 Replacing Transfer Assembly 11 If no other paper jam indications appear on the Control Panel you are ready to resume printing If the Control Panel still shows a jam search the area again or the area indicated on the Control Panel o x o Y o jen pen A Printer Tasks 3 31 Clearing Paper Input Jams Clearing HCI Jams When the printer tries to obtain a sheet of paper from the HCI and the paper fails to load properly this is an HCI paper jam This is indicated on the Control Panel by the blinking paper path shown in Figure 3 43 e HCI jam l pick error a jam where the paper did not leave the HCI correctly e HCI jam 2 jam a jam where the paper did not enter the printer correctly HCIjam3 jam a jam where the paper is between the printer and the HCI HCl jam 2 600dpi Remove paper amp Press Clear PCL Cen E Blinking Offline Menu Figure 3 43 HCI paper path jam indication Clearing HCI Jam 1 1 Ifthe Control Panel indicates an HCI jam 1 a pick error open the HCI door as shown in Figure 3 44 Press the button on top of the HCI to lower the paper stack 9 4 Voy WV E Figure 3 44 Opening the HCI door 3
208. selections are Auto automatically selects PCL or PostScript based on the print job data Emulation HEX prints a hexadecimal dump of the print used for troubleshooting PCL is the standard PCL5e 4si emulation protocol PS is the optional PostScript Level 2 emulation protocol PORTRAIT Selects the print orientation The figure below shows print LANDSCAPE orientation REVPORTRAIT Reverse Reverse REVLANDSCAPE Portrait Landscape Portrait Landscape Orientation ABC O gt eo UJ Jom 2 12 Control Panel Printing Menu Settings Lpi 0 01 minimum 6 00 100 00 maximum Sets the number of lines per inch to print Error Report none ERRORS WARNINGS The printer is capable of printing errors found while processing a job This works for PCL or PS jobs and is typically used to help troubleshoot a file which does not print correctly The options are none turns error reporting off ERRORS prints all fatal errors that prevent the job from printing correctly WARNINGS prints all fatal and nonfatal errors Non fatal errors indicate minor processing problems For example when the printer can t process a command because of bad syntax Control Panel 2 13 o c OW 5 C i9 O Configuration Menu Settings Configuration Menu Settings The Configuration menu Figure 2 13 provides access to choices that affect general printer operation Fi
209. t Warranty and Support F 7 A AC input power connector 1 15 accessories printer 1 2 C 7 adding developer 4 12 adjusting paper guides 3 3 3 4 3 8 paper path alignment 6 11 to 6 22 alignment duplex 6 19 measuring 6 15 paper path 6 11 printing alignment sheets 6 12 setting values 6 20 arrows continuation 2 8 C call engineer messages A 8 caution messages iv checking paper 2 5 printer status 2 3 cleaning duplex area 5 6 LED array area 5 10 paper feed area 5 4 paper input trays 5 4 periodic 5 5 to 5 12 precharger area 5 3 printer exterior 5 5 required tools 5 1 reversing unit area 5 5 toner hopper area 5 2 transfer assembly 5 6 transfer assembly guide 5 9 weekly 5 1 to 5 5 cleaning roller 1 11 replacing 4 7 clearing paper jams 3 22 to 3 49 See also paper jams 5 4 Comms menu 2 21 compatibility LaserJet 1 1 1 4 6 24 Configuration menu 2 14 Index configuring for LaserJet compatibility 6 24 paper size 2 26 parallel interface B 4 serial interface 2 23 B 1 to B 3 connector HCI 1 15 HCO 1 15 parallel interface B 1 serial interface B 1 consumables developer 4 9 drum kit 4 18 fuser kit 4 29 HCI pick roller kit 4 42 introduction to 4 1 list of 4 3 managing 6 6 ordering 4 2 overview 4 2 pick roller kit 4 33 replacement cycle 4 2 replacing 1 2 toner 4 4 tracking 1 2 continuation arrows 2 8 control panel 1 7 display brightness 2 2 features 2 2 function buttons 2 2 introduction 2 1 navigating 2 7
210. t CG Times Med Italic Bold Bold Italic Intellifont Intellifont Intellifont Intellifont Clarendon Condensed Bold nr Intellifont Intellifont Intellifont Coronet nr Intellifont Intellifont Intellifont Garamond Antiqua nr Intellifont Intellifont Intellifont Garamond Halbfett nr Intellifont Intellifont Intellifont Garamond Kursiv nr Intellifont Intellifont Intellifont Garamond Kursiv Halbfett nr Intellifont Intellifont Intellifont Marigold nr Intellifont Intellifont Intellifont Univers Condensed Med Italic Bold Bold Italic Intellifont Intellifont Intellifont Intellifont Univers Med Italic Bold Bold Italic Intellifont Intellifont Intellifont Intellifont ITC Zapf Dingbats Intellifont nr nr nr 1 ITC Zapf Dingbats are available on the D640 Decorative Words built in cartridge 6 26 Advanced Topics Printer Messages Printer Initialization Failure In the unlikely event that the printer does not start correctly follow these steps 1 The printer may self diagnose the problem and display the message as shown in Figure A 2 on page A 2 Write down the error code and message that appears on the Control Panel Refer to Call Engineer error messages and codes on page A 9 to determine the mean ing of the error code If the error code calls attention to a specific physical component or location on the printer check the area specified and correct the problem If you can print a test pattern described in Maintaining
211. t any 330i tH 1I TED 4 Sabedelgaijkimesugreloveny2 ASTD ZHIJAX MUSPQRSTUVWXYZ 4 abcdetghi kimi zecwemexvz ABCORWGE s KENNCPORH I VREYZ N aboceteli jximneperata rar yz AB SUA ELM OECAS JvyxzZ N Asie r Fgai in mnop putuvexyzl ASTDEFZHIJALMEZCPQRSTUVWXiZ A abcdetghi Kafe kruvwxye ABCDE PGI CKLANCPQRSTINANYY NI _ aendafgh j lmnapzr ata wazua akt DETGAISKL NNO IRE TW LN nbedo fgz x1 zzopqruL away ef amp EZDEGZHIJZCIOSC EYDVUNXYE A sbederghi amp Lopqye uvwxyzi ABCDEE 3L REO Pav SLM Wk YY 31 5 c e yhlixl mioocretuwwiry 4HcosbG nk o DCASTIWWEYZ X urcdsIg i jk lutes qvatavexys 3iCBREHITZ IMNO CRETLVUXYZ M abcdetghi k wrcpqcetuvwxyz j 3 ECDEFGHIJX MEOFIRSTUVAXYZ aoc stqhicklmneprcatavwcyz 2 HCDE RCT IKE MRGH QxSTuNWXECS SC _akade fgti jk lipase md 1 DO TD EISHT IX MNSSCRSTUVNKYE L ubz defghi jkluuop3 gt uvexy2 Page 1 of 30 bstewery2 _ shedersr podi ope atu norzitit ADZUTV GI IKE MEG EST UVARTE 1 ucctrigzijkluncsurs jbawwxyei AAIDMIREC 3ICKLICIGPORE TUVWXYZ at abodelgbl TTOpqrs uvwxvs f j AGCDEFGL JZU CPOQRSTUVAXYZ 5s abcdetzbi1 amp lxnopzrazuvucrzi p AHCOV U P OKBMNGUUEN JuWXt s35e8a ghil Imnzngrar avvecy z ABCDZPGESCXLENOSIRSTUVWXTZ abcdetghi k mop uvwx vel A3CDEFGE JALSHCPORSTUVEXEZIN shcdstqhij i Tnopqraci ane Mode SU JXLMKOP GSS IvkxYA4 N nacdefghilklunzmers
212. t see Removing the Transfer Assembly on page 4 19 If the error still persists try replacing the drum unit see Drum Kit Replacing Drum and Transfer Assembly on page 4 18 If the error persists after replacing the drum unit call your service representative Spindle motor SVC 79 The motor inside the optical Turn the printer off for at least 30 seconds alarm unit did not reach the normal and turn the printer on again If this error rotation speed code returns call your service representative BD1 alarm SVC 7A The BD beam detection Turn the printer off for at least 30 seconds signal number 1 inside the and turn the printer on again If this error optical unit is not working code returns call your service correctly representative BD2 alarm SVC 7B The BD beam detection Turn the printer off for at least 30 seconds signal number 2 inside the and turn the printer on again If this error optical unit is not working code returns call your service correctly representative BD speed high SVC 7C The BD beam detection Turn the printer off for at least 30 seconds alarm cycle inside the optical unit is above normal speed and turn the printer on again If this error code returns call your service representative Printer Messages A 11 o o oO iv o o Cc Z A Call Engineer Error Messages and Codes n alarm between the two
213. ters Table D 2 Finish texture potential problems 5 Problems Too Smooth Too Rough Feedin misfeeds misfeeds g multi feeds poor toner adhesion poor toner adhesion f washout will show up loose light and dark transitions toner Print toner particles from a previ migrates to the valleys of the paper Quality ously printed page surface but not the peaks background toner scatter printed characters may have broken edges none registration roller Premature paper path rollers Wear fuser paper path guides Felt Side vs Wire Side The way paper is manufactured results in two sided paper properties This along with other process variations may make one side of the paper the preferred side to print on The top side of the paper sheet as it is formed is known as the felt side and the bottom is known as the wire side Most manufacturers indicate the preferred printing side on the package Moisture Content Note Moisture content is the most critical factor in paper performance in D640 printers The moisture content of most paper at the time of manufacture is about 4 696 of volume by weight This percentage can be altered as a result of environmental conditions during converting processes shipping storage and printing Storage especially over long periods can greatly influence moisture content Because of the hygroscopic properties of paper unless proper humidity and temperature are maintain
214. that you ask the vendor to assume responsibility for the replacement of any media that will not print acceptably Use High Quality Media Hewlett Packard printers will work best with high quality media Quality media for D640 printers are characterized by uniform physical properties freedom from dust and lint accurate cutting to size and packaging that protects it from moisture and physical damage Curled or bent edges spots dust or lint wrinkling and inaccurate cutting to size are common media problems that should be avoided These problems can cause misfeeding jamming premature wear or unsatisfactory print quality Size Table D 1 Paper sizes shows paper sizes that can be used with D640 printers Shown also is the numeric code displayed on the operator panel for each paper size All paper sizes can be used in either simplex or duplex printing modes Use only paper that is within the dimensions shown in Table D 1 Paper sizes Note Although the D640 printer can print over the entire sheet we do not guarantee quality for print in the outer 5mm of the page periphery This border will vary slightly with the quality of the paper used Table D 1 Paper sizes Size Dimensions A3 11 69 X 16 53 in 297 X 420 mm A4 8 26 X 11 69 in 210 X 297 mm D 4 Using Paper Media Selection Specifications and Guidelines So o Table D 1 Paper sizes Q am Size Dime
215. the Hewlett Packard LaserJet family of printers in general and from the LaserJet si series in particular While these two printer families share the same printer language PCL and PJL there are a number of physical differences to their hardware We have included features in the D640 printer to make it behave like a LaserJet 4si so your print jobs turn out like you expect In many instances these features also provide compatibility with the LaserJet IIIsi and or 5si This section covers the compatibility features associated with PCL commands Paper Input The D640 has three paper input trays while the LaserJet 4si has two The LaserJet5si has three HCI selection compatibility is provided through the HCI Alias Control Panel setting HCI Alias enables paper selection compatibility between a LaserJet IIIsi or 4si with an HCI and a D640 with an HCI You can also set HCI Alias HCI to pick paper from trayl tray2 tray3 or the HCI in response to the PCL commands shown in Table 6 1 Paper tray map for HCI Alias HCY Example Configuration LaserJet IIIsi 4si UPPER TRAY contains paper for job separation HCI TRAY contains white paper This configuration provides 500 sheets in the upper tray and 1500 sheets in the HCI tray To match this configuration on the D640 set up the D640 as follows e TRAY contains paper for job separation e HCI contains white paper Set HCI Alias tray2 This configuration provides
216. tion Performance Standard according to the Radiation Control for Health and Safety Act of 1968 Since radiation emitted inside this printer is completely confined within protective housings and external covers the laser beam cannot escape during any phase of normal user operation Caution Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure C 16 Specifications and Regulatory Information Laser Safety Standards Laser Safety Statement Finland Only LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP5000 D640 laserkirjoitin on k ytt j n kannalta turvallinen luokan 1 laserlaite Normaalissa k yt ss kirjoittimen suojakotelointi est lasers teen p syn laitteen ulkopuolelle Laitten turvallisuusluokka on m ritetty standardin EN 60825 1991 mukaisesti VAROITUS Laitteen k ytt minen muulla kuin k ytt ohjeessa mainitulla tavalla saattaa altistaa k ytt j n turvallisuusluokan 1 ylitt v lle n kym tt m lle lasers teilylle VARNING Om apparaten anv nds p annat s tt an i bruksanvisning specificerats kan anv ndaren uts ttas f r osynlig laserstr lning som verskrider gr nsen f r laserklass 1 HUOLT HP 5000 D640 kirjoittimen sis ll ei ole k ytt j n huollettavissa olevia kohteita Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil T llaiseksi huoltotoimenpiteeksi
217. tions Close the upper right cover Replacing the Cleaning Roller When Indicated on Control Panel A WARNING Handle the old cleaning roller carefully as it may be hot Replace the cleaning roller during every other toner replacement as directed on the Control Panel 1 Open the front door 2 Pullout the old cleaning roller as shown in Figure 4 6 o o re iv 5 D c i9 Oo Ordering and Replacing Consumables 4 7 Replacing Toner Cleaning roller Figure 4 6 Removing the Cleaning Roller 3 Insert the new cleaning roller until it clicks into place as shown in Figure 4 7 Cleaning roller Figure 4 7 Inserting the Cleaning Roller 4 8 Ordering and Replacing Consumables Replacing Developer 4 Close the front door 5 Press Done to return the printer Online Replacing Developer Change the developer when it has either reached end of life or diagnostic procedures have identified it as a source of problems When the developer has reached end of life the Control Panel will display Developer at end of life replace developer The printer does not stop but it continues to display the message until you replace the developer Note To avoid possible damage the printer will stop printing about 40 000 pages after the Developer at end life message first appears Replace the ozone filter during every other developer replacement Follow these steps
218. tive adjustment Tray 1 alignment original value 14 adjustment value 6 new value 48 Tray 2 alignment original value 12 adjustment value 3 new value 19 Tray 3 alignment original value 16 aper motion adjustment value 2 new value 14 HCI alignment original value ignore if not installed o adjustment value 2 new value 2 Duplex unit sideways alignment original value 1 adjustment value _ 0 No adjustment necessary new value Duplex unit lengthwise alignment original rear value o adjustment value 7 new value 77 Figure 6 13 Adjustment values entered into work sheet 6 20 Advanced Topics Adjusting Paper Path Alignment Once you calculate the new value enter it in the Control Panel as follows 3 Press Menu on the Main Screen see Figure 6 3 4 Use V to highlight Maintenance as shown in Figure 6 14 and press gt Printing Configuration PCL Comms Maintenance Online Figure 6 14 Menu 5 From the Maintenance submenu shown in Figure 6 15 use V to highlight alignment and press gt Maintenance replace monitor date time Online Figure 6 15 Maintenance submenu Advanced Topics 6 21 o Q o O D O C o gt o lt Adjusting Paper Path Alignment 6 Select trayl and press 9 This is the Maintenance alignment screen shown in Figure 6 16 Maintenance alignment tray2 tray3 duple
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220. tt Packard has the right to use submitted suggestions without obligation with all such ideas becoming the property of Hewlett Packard Fold and Tape NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES BUSINESS REPLY MAIL FIRST CLASS PERMIT NO 1070 CUPERTINO CA POSTAGE WILL BE PAID BY ADDRESSEE Publications Manager HP 5000 Systems Printers Systems Peripherals Organization Hewlett Packard Company 19111 Pruneridge Avenue MS 44MC Cupertino California 95014 Fold and Tape Cir HEWLETT PACKARD Copyright 1997 Hewlett Packard E0397 Manual Part No Printed in USA C5620 90024
221. ty developer bottle The process takes about 45 seconds Do not open any covers or cycle power during this period Follow the instructions on the Control Panel Blinking Developer discharge Developer discharging Please Wait Figure 4 13 Developer discharging o o re iv 5 D c i9 Oo Ordering and Replacing Consumables 4 11 Replacing Developer 8 After 45 seconds you see the display shown in Figure 4 14 Blinking Developer discharge completed Prepare new developer bottle Open upper right cover Press Done Figure 4 14 Developer discharge complete 9 Press Done Adding New Developer 1 Open the upper right cover and locate the developer bottle as shown in Figure 4 15 Upper right cover Figure 4 15 Developer and Developer Collector Bottle 4 12 Ordering and Replacing Consumables 2 Replacing Developer Remove the developer collector bottle as shown in Figure 4 16 Figure 4 16 Removing Developer Collector Bottle 3 4 Move the bottle cap from the storage position onto the collection hole to close the bottle as shown in Figure 4 16 Discard the developer collector bottle The developer collector bottle is made of recyclable materials dispose of it in accordance with local regulations The following text appears on the Control Panel Developer injection Open rear flap Insert New Developer bottle Press Done when bottle empty Locate a n
222. uality performances All synthetic papers must follow HP specifications especially for caliper and fusing compatibility Be cautious about heat generated fumes which may be dangerous to breathe Coated Paper Do not use papers where a coating has been added after the paper is produced Most coated paper does not meet specifications for fusing compatibility as well as all other specifications for D640 printers Using Paper D 15 Purchasing Handling and Storing Other Special Media Odd sizes Check minimum and maximum supported sizes in Figure 3 4 Paper Sizes quick refer ence on page 3 4 Carbonless Paper Carbonless paper NCR is not supported by D640 printer Recycled Paper Choose recycled paper that meets HP specifications except perhaps brightness and that has an appearance suitable for your needs HP recommends that recycled paper contained no more than 5 groundwood Things to Avoid DO NOT attempt to print on any of the following Extremely shiny or glossy paper Very rough textured or embossed media Multipart forms or carbonless papers Media media coatings dyes or inks that produce hazardous emissions or melt when exposed to a fusing temperature of 392 F 200 C Media that offsets or discolors Media with folds staples paper clips etc Damaged curled wrinkled or irregularly shaped media Letterhead paper produced using low temperature dyes or thermography Paper containing lar
223. uctions in Periodic Cleaning When Replacing Drum on page 5 5 e Replace the drum unit with a new one See Drum Kit Replacing Drum and Transfer Assembly on page 4 18 Ifyou still have this print quality problem contact your autho rized HP service representative Background Gray Toner Shading If the amount of background toner shading becomes unacceptable The print density setting may be too high Adjust the print den sity See Density on page 2 25 Toner may be on the transfer charger or pre charger corona wires Clean the printer s transfer assembly unit and pre charger See Transfer Assembly Transfer LED Areas on page 5 6 Change the paper to a lighter basis weight Check the printer s environment very humid conditions can increase the amount of background shading Replace old developer with fresh developer See Replacing Developer on page 4 9 Replace the drum unit with a new one See Drum Kit Replacing Drum and Transfer Assembly on page 4 18 If you still have this print quality problem contact your autho rized HP service representative Advanced Topics 6 5 Managing Consumables Repetitive Defects Repetitive marks appear repeatedly on the printed side of the page Replace the drum unit in the printer with a new drum unit See Drum Kit Replacing Drum and Transfer Assembly on page 4 18 AaBbCc AaBbCc AaBbCc AaBbCc AaNb amp c Rep
224. ur question ready and be near the printer if necessary After the first year you may continue to use this service for a per call fee which will be specified when you call Note Please call your local HP Support Organization for all service related issues and for all locations that are not directly listed Refer to the next page for a list of regional Support Organization telephone numbers For installation and general printer questions call The toll free number in the US and Canada is 1 888 223 6774 The alternate number for the US Canada and for English speaking callers is 1 208 422 9102 In Europe use the numbers in Table F 1 European installation support to reach HP s European support center in Amsterdam Warranty and Support F 1 Support oO Cc Mv gt Cc Yl pum z Where To Call For Help Table F 1 European installation support Austria 0660 6386 Netherlands 020 6068751 Belgium Dutch 02 626 8806 Norway 22 11 6299 Belgium French 02 626 8807 Portugal 01 441 7199 Finland 0203 47288 Spain 902 321 123 France 04 50 43 9853 Sweden 08 619 2170 Germany 01805258143 Switzerland 0848 80 11 11 Ireland 01 662 5525 UK 0171 512 5202 Italy 02 26410350 For hardware problems call n the US and Canada 1 800 633 3600 n Europe 31 20 682 26 28 English 31 20 681 78 10 German 31 20 681 77 50 French For the rest of the world
225. ure is Verify that the fuser unit is correctly temperature above a normal level installed and that all printer doors and high alarm covers are closed then press Clear If the error message persists refer to Removing the Fuser on page 4 30 and replace the fuser If this error code returns call your Service representative Printer Messages A 9 o o oO iv o o Cc Z A Call Engineer Error Messages and Codes voltage high alarm to measure the toner concentration in the developer unit is above the normal range Error Code Description Action Message Fuser SVC 29 The fuser unit temperature is Verify that the fuser unit is correctly temperature below a normal level installed and that all printer doors and low alarm covers are closed Press returns call from the front panel If the error message persists refer to Removing the Fuser on page 4 30 and replace the fuser If this error code returns call your service representative Toner motor SVC 50 The motor which drops toner Open the upper right cover and check that alarm into the printer is not working the connector at the right side of the toner correctly and may need to be hopper is connected If it is connected replaced properly call your service representative Toner screw SVC 51 The waste toner auger is not To fix this error call your service rotation alarm working correctly and may represent
226. us look or feel Bond papers generally have a watermark and often use cotton fiber These papers tend to have a rougher surface and their properties may not be controlled like xerographic papers However your D640 printer will print satisfactorily on many of these bond papers Also some paper manufacturers are now making laser grade bond papers which have properties compatible with laser quality printing One of the most important things you can do to ensure the best possible performance from your D640 printer is to select a quality paper Table D 4 Recommended paper specifications summarizes the specifications of a paper that will give you the best performance Using Paper D 9 General Guidelines Note Itis possible that paper could meet all of the general specifications listed in this table and still not print satisfactorily because of the printing environment or other variables over which Hewlett Packard has no control Recommended Paper Specification Summary Table D 4 Recommended paper specifications Parameter Specification Paper Weight 17 to 24 pound 64 to 90 g m for printer and HCI printer supports up to 36 pound 135 g m Paper Grade No 1 or No 4 electrophotographic Paper Direction Long grain parallel to the long dimension Short grain ideal for letter A4 size paper Furnish Fiber composition 100 chemical wool pulp and or cotton fiber Ash Content Not to exceed
227. ut danger of damage to the print engine a capability especially important for peak printing periods such as month end processing Consumable Replacement and Tracking D640 toner and developer are easily replenished from bottles and all consumable printing components photoconductor drum fuser and paper pick roller are replaceable without tools To further simplify operation and management the D640 tracks toner developer photoconductor drum fuser and paper pick roller usage and displays operator messages advising replacement as needed Duplex Printing With No Performance Degradation The D640 performs duplex printing letter and A4 paper sizes at 40 page sides per minute 1 2 About Your Printer Accessories For the D640 Printer Toner Recycling and Economy Mode Printing The D640 supports both toner recycling and economy printing mode for greater toner yields Toner recycling can increase toner yield by up to 2096 In economy mode toner usage is reduced by up to 30 with minimal impact on text print quality wi o ro 0 P en ar ot lt High Capacity Paper Handling The D640 features a maximum standard input capacity of 1500 sheets in three 500 sheet paper trays Maximum standard output capacity is 400 sheets Addition of the High Capacity Input HCI accessory increases the total input capacity to 4500 sheets The High Capacity Output HCO accessory handles up to 2000 sheets and supports output jogging for job separation
228. x tou Hn ue a om C1 NG duplexv Figure 6 16 Maintenance alignment Tray1 setting 7 Press either A or V to highlight the tray new value calculated on the Simplex feed alignment ruler sheet The selection range is from 25 to 25 except for duplex lengthwise which is 7 to 7 See Figure 6 17 Maintenance alignment tray1 E Online Select Figure 6 17 Tray1 values 8 Press Select to save the new value and to return to the Maintenance alignment submenu 9 Repeat steps 1 through 4 for trays 2 3 HCI duplex duplex sideways and duplexv duplex lengthwise 10 Verify your alignment by repeating the procedure in Printing Alignment Sheets on page 6 12 If the alignment is still off plus or minus 3 to 4 increments or more note the adjustment values as you did in the previous alignment procedure and set the new adjustment values in the Control Panel Note A 1 or2 increment variation may remain after alignment this is normal 6 22 Advanced Topics Setting Up Edge to Edge Printing Setting Up Edge to Edge Printing The D640 printer ordinarily enforces a 1 6 unprintable area around the edge of any page This is the factory default and produces the best looking output There may be some cases where you don t want this border The D640 supports edge to edge printing which allows you to extend printing to the edge of the physical page Note The print quality is not consistent wit
229. x roller knob Lever 6 Figure 3 54 Freeing Duplex Jam 3 38 Printer Tasks Clearing Paper Path Jams 3 Remove paper as shown in Figure 3 55 and close the door y a do y es Ba D Figure 3 55 Removing paper jam from duplex path 4 Press Clear If no other paper jam indications appear on the Control Panel you are ready to resume printing If the Control Panel still shows a jam search the area again or the area indicated on the Control Panel o x o poan o jen pen A Printer Tasks 3 39 Clearing Paper Path Jams Clearing a Reversing Unit Area Jam The reversing unit area paper path jam is located to the left of the duplex unit 1 Open the front door and turn Lever 4 fully clockwise shown in Figure 3 56 This removes pressure on paper leaving the fuser unit area Lever 4 Figure 3 56 Opening Lever 4 2 Locate Lever 5 and push it downward and away from the fuser unit area as shown in Figure 3 57 3 40 Printer Tasks Clearing Paper Path Jams Decurler roller knob Lever 5 I TN tox dre A Figure 3 57 Freeing paper in Reversing Unit jam 3 If paper is not visible turn decurler roller knob counterclockwise to move any paper into view or reach up
230. xcept perhaps brightness as standard paper and has an appearance suitable for your needs Hewlett Packard recommends that the recycled paper contain no more than 596 groundwood Note Depending on the quality of recycled paper you may experience a higher jam rate and reduced consumable life compared to equivalent quality non recycled paper Archival Paper Paper used for archiving must meet the same specifications as standard paper however the pH should be no less than 7 0 Some archival demands are more stringent than others requiring the degree of alkalinity and chemical stability to be specified Toner is chemically stable and should last as long as the paper does Toner can be degraded by petroleum based solvents or plasticizers such as those found in vinyl folders Avoid folding archival documents across printed areas or handling them roughly Discuss archival requirements with your paper supplier Colored Paper Colored paper can be used in D640 printers as long as the standard paper specifications are met D 14 Using Paper General Guidelines Paper with Cutouts or Perforations Hewlett Packard does not recommend using paper with cutouts or perforations because they often cause paper handling problems and may cause printer damage o Q am e eo 2 A cutout is defined as any portion of the paper that has been removed including binder holes notches square cuts etc Paper with internal perforatio
231. y be jammed Refer to the Control Panel s indication of the jam location and check Table A 3 below If the jam message does not go away after removing the jammed paper check the area again for stray paper fragments and check the Control Panel There may be more paper jammed at other locations in the paper path WARNING paper feed path These small black plastic actuator levers are easily damaged When you remove jammed paper avoid contact with the paper sensors in the Table A 3 Paper jams and their remedies Refer Paper Jam Messages Remedy oter te page Loading Jams TRAY 1 pick error Remove tray 1 2 or 3 remove paper jam from paper entry page 3 24 TRAY pick error area and or within the tray TRAYS pick error Feed path jam 1 Open the front door lower transfer assembly rotate knob 1 page 3 26 counterclockwise and knob 2 clockwise to free paper remove jammed paper Feed path jam 2 Open the lower right cover remove jammed paper page 3 26 HCI jam 1 Open HCI lower paper remove jammed paper page 3 32 HCI jam 2 Pull HCI away from printer remove jammed paper page 3 34 HCI jam 3 Pull HCI away from printer remove jammed paper page 3 34 HCI jam 4 Open the front door lower transfer assembly rotate knob 1 page 3 26 counterclockwise and knob 2 clockwise to free paper remove jammed paper Paper Path Jams Fusing unit jam 1 Open the front door lower transfer assembly open
232. yebwetp bh abb hated Ea RI ese 6 10 Ozone Filter ee Ate wee ERE RATE RIT EN 6 11 Transter Unit Sta baad batt b up ean UAE e ead 6 11 Pushing Consumable Life Beyond Estimated Yields 6 11 Adjusting Paper Path Alignment eese 6 11 Printing Alignment Sheets 00 0 0 0 eee ee eee eee 6 12 Measuring Alignment 0 0 0 eee eee eee eee ee 6 15 Setting Alignment Values 0 0 0 0 eee eee ee eee 6 20 Setting Up Edge to Edge Printing eese 6 23 Configuring for LaserJet IIIsi and 4si Compatibility llus 6 24 Paperdnput Fre resserre ptr EMO MICI EP ENG BU EP NE v 6 24 Example Configuration slseeeeeeee een 6 24 Using the LaserJet 5Si Driver 00 0 0 eee eee eee 6 25 Using Virtual Font Cartridges 2 2 0 0 eee eee eee eee 6 26 A Printer Messages Printer Initialization Failure llle A 1 Printer Reset iu eaa Shoei E e TE eue sg tes A 1 Printer Messages ie RE ee A A EEA SIR wale K AA A 2 Status MESSAGES ai nn e oe ET Rx ena d da en p es A 3 Warning Messages coc since aie tek apie nue Per Te Cet ee EIER ee A 4 Paper Jam Messages 4s cR RE RR ERR RR e ELA ERR E A 5 Error Messages eve NeDSRNEORER ehe Nee ee aer A 7 Call Engineer Error Messages and Codes 0 000000 eee eee A 8 xiii B Host Serial and Parallel Interface Configuration IntrodUCHOf s isse rPIPeUU PERS Fhe BIER MERS rw eve B 1 Using the Serial Interfa
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