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HP D3604-90004 User's Manual

1. Cabling Configurations The storage system can be reconfigured by changing the internal cabling configuration or changing the switch settings on the cages This section describes the external the internal default and some but not all possible internal cabling configurations and switch settings for both the hot swap cages and the SCSI device shelves External Cabling The storage system uses external SCSI cables not included to communicate with the host system Cables used with this product must be properly shielded to comply with regulatory requirements The connection s at the back of the storage system are 68 pin high density connectors Using the appropriate external SCSI cable the storage system can be connected to the host system by using a variety of connectors see Table 2 3 for the appropriate cable The 16 2 Cabling Storage Devices and Setting SCSI Addresses external cables connect from the host system to the rear panel of the storage system cabinet For instructions on connecting the external cables to the storage system consult the host system user s guide or in the case of a DAC card the user s guide for the DAC card At least one external SCSI cable is required to attach each storage system to the host system All connections from the storage system to the host must be direct Do not connect storage systems in series or connect to other external SCSI devices Many of the cabling configu
2. 60 B Regulatory Information Notice for EU Declaration of Conformity DECLARATION OF CONFORMITY according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Hewlett Packard Company Hewlett Packard Pte Ltd Manufacturer s Address 5301 Stevens Creek Blvd 72 Bendemeer Road Santa Clara CA 95052 01 01 to 07 01 USA Singapore 1233 declares that the product Product Name NetServer Storage System 6 Model Number s HP NetServer Storage System 6 Product Options All conforms to the following Product Specifications Safety TEC 950 1991 Al A2 EN 60950 1992 Al A2 EMC CISPR 22 1985 EN 55022 1988 Class B 1 EN 50082 1 1992 Generic Immunity IEC 801 2 1991 4 kV CD 8 kV AD TEC 801 3 1984 3V m TEC 801 4 1988 0 5 kV Signal Lines 1 kV Power Lines Supplementary Information The product herewith complies with the requirements of the Low Voltage Directive 73 23 EEC and the EMC Directive 89 336 EEC 1 The Product was tested in a typical configuration with Hewlett Packard NetServers ends ra Ht Linda K Dolan Quality Manager jag 5 Vach Benz 4 cot I Santa Clara August 30 1995 Singapore August 30 1995 Seah Beng Geok Quality Manager European Contact Your local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH Department ZQ Standards Europe Herrenberger Stra e 130 D 7030 B blingen FAX 49 7031 143143 61 B Regulatory Information Notice
3. e Emergency order with a credit card 1 916 785 8468 7 day 24 hour additional expedite charge Canada e Call 1 800 387 3154 e Also available for part or manual identification automated fax 1 800 333 1917 voice 1 916 783 0804 Latin America e Call your local HP office or 1 305 267 4220 Miami e Also available for part or manual identification call 1 208 344 4809 from your fax machine voice 1 916 783 0804 47 5 Service and Support Other countries e Call your local HP office e Also available for part or manual identification call 1 208 344 4809 from your fax machine voice 1 916 783 0804 Contacting HP Regional Headquarters Should you need to contact Hewlett Packard check your local telephone directory for the HP Sales and Service Office near you If you cannot locate an HP office contact one of the Worldwide HP Marketing Headquarters listed here Asia Pacific Headquarters Latin America Headquarters Hewlett Packard Asia Pacific Ltd Hewlett Packard Company 17 21 F Shell Tower Times Sq Waterford Building 9th Floor 1 Matheson Street Causeway Bay 5200 Blue Lagoon Hong Kong Miami FL 33126 USA Phone 852 599 7777 Phone 1 305 267 4220 Fax 852 506 9261 Fax 1 305 267 4247 Europe Middle East Africa Hewlett Packard S A 150 route du Nant d Avril 1217 Meyrin 2 Geneva Switzerland Phone 41 22 780 8111 Fax 41 22 780 8542 Joining CompuServe To open a Comp
4. e Ensure all cables and power cords are firmly plugged into the proper receptacles e Verify the power source is switched on Plug a different electrical device such as a printer into the power outlet and turn it on e Press and release the reset button in case the power supply shut down The reset process takes about 15 seconds e If the storage system is plugged into a switched multiple outlet box make sure the switch on the outlet box is turned on e If the storage system appears to power up but the LED readout shows PF power fault immediately power down the storage system Verify the voltage select switch is set to the proper voltage for the area e Verify the cable coming out of the power supply is plugged into connector PS1 on the management board Refer to the cable management label on the inside of the door of the storage system e Verify the control panel cable is inserted properly in connector CP1 on the management board 32 4 Troubleshooting If the LED Readout Shows a Fan Fault FF If the system powers on but the main chassis fan is not operating and or FF is displayed open the door and verify the fan cable is connected to the fan connector on the management board Refer to the cable management label on the inside of the door CAUTION Do not operate the storage system when the fan is not operating If the LED Readout Shows a Line Fault LF If the line power is not connecte
5. 2 Cabling Storage Devices and Setting SCSI Addresses 4 Remove the front bezel Pull the top of the bezel forward swinging it down to clear the retaining clips at the bottom of the chassis Lift the bezel away from the chassis as shown in Figure 2 1 Figure 2 1 Removing the Bezel and Opening the Door 5 Loosen the door mounting screws using a straight blade screwdriver The screws remain attached to the door 6 Swing the door open as shown in Figure 2 1 CAUTION The door is an integral part of the unit The storage system must be operated with the door closed to ensure proper airflow for continued reliability and to maintain compliance with radio frequency interference RFI and safety standards 7 Lift the door off the chassis if desired Reinstalling the door is accomplished by reversing the procedure 13 2 Cabling Storage Devices and Setting SCSI Addresses Setting SCSI Addresses The following is a description of the switch settings on the rear of the hot swap subsystem cage see Figure 2 1 The default switch setting is described in the Cabling Configurations section of this chapter NOTE The numbers on the front bezel simply denote the position of the disk module in relation to the hot swap subsystem These numbers are not related to the SCSI addresses Switches 3 4 and 6 determine the SCSI address of the ho
6. DAC Write Cache 8 DAT tape drive 5 Diagnostic Assistant Utility 36 disk activity 8 Disk Array Controller 1 door cooling 13 opening 12 radio frequency interference 13 drive power 5 temperature 5 drive activity light 5 10 drive power light 5 E ECU utility 35 EEPROM 8 EISA Configuration Utility 37 environmental specifications 57 error messages 36 external mass storage 1 external SCSI cables 1 F fan cable 33 fan fault 9 33 36 fast wide SCSI 2 11 FAX help systems 40 43 filler panels 9 firmware revision number 7 G getting help 39 H hardware installation 25 65 Index help 39 CompuServe 42 48 electronic newsletter 44 FAX systems 40 for system and software support 39 Hewlett Packard 47 HP PC support bulletin board 41 42 43 44 Internet 43 repairs 45 Support Assistant 42 Support News 44 system documentation 41 technical publications for 41 46 telephone support 45 telephone support for 40 44 host bus adapters 1 hot swap subsystem cabling configuration diagrams 22 ordering cables 46 switch settings 14 15 hot swap disk module keylock 5 hot swap disk modules 1 hotswap drive inserting 26 29 removing 27 storing 28 hot swap shelves 10 hot swap subsystem 1 I Information Assistant 41 interference 59 internal SCSI cables 1 Internet 43 J JetSet utility 8 37 L LED 7 drive activity light 5 drive power light 5 f
7. coooonconncccccccnoncconannoncnnncnnncnnannnnnncnnnnnnnnnnnn nn nn nnn anna 14 Cabling Configurations irsana aaa nana nnnn eaaa N anada 16 External CablinG iiare aaa 16 Storage System LayOUt coooccccnnnocococcccnnconannnccnnnnnannnnnnnnnnnonnn nn cnn nn c ra nnnncnnnn 19 Default Cabling Configuration Non Duplex oomcooccnnnnncccccccnonccccnnnnonannnccns 20 Duplex Configuration oooccoccccnnnocccccccconnnnnonnccnnnnnnn ocn ncnnnnnnn nn nn cn nan nnnnnnncnnancnns 21 Alternate Non Duplex ConfiguratiON oooonnicccnnnnnnnnnccccnnnccnancnrnnancnannnnn nn 22 Alternate Duplex Configuration oooonnoccccnnnccnnnncccnnnncnnnnnnnnnnncnnnnnnnca nan cnnnnnns 23 3 Installing Hardware ACCESSOSICS s eeceeeeeeeeeeeeeeeeeeneeeeeeeeesaneeeeeeeeeneneees 25 Installing Hot Swap Storage Devices oooooccccnncccnncccccnnccconnnnccnnncnonannnnanancnannnns 25 Unpacking a Hot Swap Disk Module oooococcccnnnicoccccccnnnonaocononncccnnncnannnns 25 Installing a New Hot Swap Disk Module oooooocccinccccccccccnccconaccccnnnanancnananns 26 Removing a Hot Swap Disk Module ooonicccnncnnnnnccccnnnaccccccccconancarnnnccnannnno 27 Installing a SCSI Device in a SCSI Device Shelf 29 A TROUDIESNOOUING ii sas 31 Troubleshooting Procedures cooooccocccoccccccnnccconnnnnnncnnonancnnnnn nn nn cnn nn rr nana rra 31 If The System Will Not Power ON oooccccccccncconcccccnnnnnnannncnnnnncnannnnn nn nncnnnnnns 32 iii Contents If the LED Readout Shows a F
8. The unit identification number displayed is stored in the EEPROM The unit identification number does not change even if the storage system is power cycled unless this procedure is repeated NOTE The power supply does not reset when the unit identification number is changed Power Cycling On an active network switching the storage system power on or off while the host system is operating may affect server operation Always make sure it is safe to cycle the power before doing so Alert network users that the mass storage will be unavailable while the power is off For example if you are using the HP DAC Write Cache power cycling could result in data loss When using the Write Cache use the JetSet utility provided with HP NetServers to flush the cache before you cycle power Wait until the disk drives are idle and the Write Cache if used has been flushed before switching off power This avoids corrupting any data transfer that may be in progress between the host system and a disk The status lights on the front of each disk indicate activity The lights flash when the host system is transferring data If no lights are flashing the bus is idle and it is safe to switch off the power Continuous Operation The storage system power should remain on whenever the host system is operating The disk drives are not harmed by continuous operation avoid cycling power unnecessarily 1 Introduction Temperature Control Keep
9. Diagram Legend To change the SCSI addresses see the Setting SCSI Addresses section 21 2 Cabling Storage Devices and Setting SCSI Addresses Alternate Non Duplex Configuration External terminator built into cable Hot Swap Subsystem Figure 2 6 Alternate Non Duplex Configuration In this example eight devices are connected to one SCSI channel If the SCSI controller NOS or OS are limited to narrow Fast SCSI 2 addresses a maximum of seven SCSI devices are allowed on a narrow SCSI 2 channel and this configuration is not supported This configuration is not supported by the DAC card To change the SCSI addresses see the Setting SCSI Addresses section For internal cable part numbers see the Cabling Diagram Legend 22 2 Cabling Storage Devices and Setting SCSI Addresses Alternate Duplex Configuration External terminator built into cable 68 to 50 pin Adapter Internal Terminator a ny Hot Swap Subsystem Figure 2 7 Alternate Duplex Configuration The SCSI device shelves and each of the hot swap cages are on separate SCSI channels This configuration requires that you obtain another C20 cable and remove one of the knock outs in the rear of the storage system to accommodate the connector The DAC card can be us
10. Internet FTP e Bulletin Board System e Automated Fax e HP Repair and Telephone Support 40 5 Service and Support HP provides a complete communication program to help you keep up to date with your HP NetServer e HP NetServer Support News e HP NetServer Navigator CD ROM Subscription e HP Support Assistant CD ROM Subscription In addition this chapter also covers e Ordering HP cables drive trays and manuals e Contacting HP s Regional Headquarters e Joining CompuServe HP NetServer Information Assistant The HP NetServer Information Assistant is an information retrieval system for quick access to information on HP NetServers and accessories NOS installation and tuning and product service and support It is included on the HP NetServer Navigator CD ROM shipped with your HP NetServer system The HP NetServer Information Assistant gives you access to technical and product information while you are installing and configuring your HP NetServer using the HP Configuration Assistant It is also installable from the HP NetServer Navigator CD ROM for information retrieval from any PC running Microsoft Windows 3 1 Windows for Workgroups 3 11 or Windows NT The HP NetServer Information Assistant uses advanced hypertext techniques to make the information highly retrievable For subscription information on the HP NetServer Navigator CD ROM which contains the HP NetServer Information Assistant obtain ordering instructions from
11. a warning that the temperature is approaching the maximum temperature allowed If all the disk modules in a hot swap cage are flashing red or yellow check the following items Verify the chassis fan and power supply fan are operating Verify all of the blank filler panels cover any empty shelves Make sure the chassis door is closed The door must be closed for the cooling system to function properly Verify the air vents are not blocked The storage system cooling outlets should be at least six inches from any obstructions Verify the ambient temperature does not exceed the levels noted in the Specifications appendix 35 4 Troubleshooting e Run the hot swap temperature self test by powering up the storage system The hot swap assembly should briefly flash red If it fails to flash the storage system may require service Error Messages The front panel of the storage system includes two digit seven segment LEDs When operations are normal the display will show HP or the unit identification number The LEDs are powered by the internal power supply and when the power supply is not working there will be no display If the chassis fan in the unit becomes stalled the display will show FF fan fault Do not continue to operate the storage system without the fan operating If the storage system appears to power up but the LED readout shows a PF power fault the voltage select switch may be in
12. for Japan VCCI Statement a a Ce coe L fe HS Foc EE SAMA TAE CO ERA AE Le e L AO Wh E OCD ic a Lil EHRE JAA FEES ER Loc EIA E SEO WOW ERS ERNST HERR or Lei Bee Lo Pees Translation This equipment is in the 2nd Class category information technology equipment to be used in a residential area or an adjacent area thereto and conforms to the standards set by the Voluntary Control Council For Interference by Information Technology Equipment aimed at preventing radio interference in such residential area When used near a radio or TV receiver it may become the cause of radio interference Read the instructions for correct handling Notice for Korea RFI Statement ALE Shut A GB Azle APRESS Aaa ae 12 1710124 Ijq Ee APA OAS FA pep we 32790 H1 dde 798 2904 4702 ay 8470 cy Translation User Guide Class A Please note that this equipment has been approved for business purposes with regard to electromagnetic interference If purchased in error for use in a residential area you may wish to exchange the equipment where you purchased it 62 B Regulatory Information Mexico Hardware Warranty Statement This warranty statement applies only to sales in Mexico P liza de Garant a Hewlett Packard de M xico S A de C V con domicilios en Guadalajara Jalisco Monterrey Nvo Le n Montemorelos No 299 Calz Del Valle O No 409 Fracc Loma Bonita 45060 4 Piso Col Del Valle Tel 669 95 00 G
13. in the SCSI device shelves Complete the following procedure to install a new disk module 1 Unlock the hot swap disk module keylock and remove the filler panel in the disk shelf by pulling the filler panel straight out NOTE Do not dispose of the filler panel If you decide to operate the storage system with the empty bay it must be covered with a filler panel to ensure proper cooling and RFI compliance 2 Press the locking tab on the hot swap disk module down and lift the lever up Lifting the lever retracts the locking pin at the top of the disk drive 3 Holding the hot swap disk module as shown in Figure 3 2 slide the hot swap disk module slowly into the shelf until it stops CAUTION When the module stops it is not flush with the bezel the module extends about one quarter inch from the bezel When you lock the module in place the module moves to the final position flush with the bezel Forcing the module past the first stop may damage the module 4 Press the lever down until it latches 26 3 Installing Hardware Accessories VA C Figure 3 2 Installing the Hot Swap Disk Module Removing a Hot Swap Disk Module This section describes the process for removing a hot swap disk module CAUTION The module may be spinning and may be warm to touch Complete the following procedure to remove a disk module 1 Verify the hot swap disk modu
14. power on sequence Off Power on sequence is determined by the host 6 Upper Lower Cage On Lower cage Identifies cage location Off Upper cage See SCSI Address Settings table below for description of settings It is important that the disk drives have a staggered power up sequence The storage system may shut down if all of the devices attempt to spin up at the same time If the staggered power up sequence is not supported by the host system be sure switch 5 is in the ON default position 15 2 Cabling Storage Devices and Setting SCSI Addresses Switches 3 4 and 6 determine the SCSI address setting for each shelf in the hot swap subsystem Table 2 2 describes the settings and the shelf s SCSI address Table 2 2 Hot Swap SCSI Address Settings Upper Cage Lower Cage Switch Settings SCSI Address Switch Settings SCSI Address 3 Off Shelf 1 ID 1 3 Off Shelf 4 ID 4 4 Off Shelf 2 ID 2 4 Off Shelf 5 ID 5 6 Off Shelf 3 ID 3 6 On Shelf 6 ID 6 3 Off Shelf 1 ID 1 3 Off Shelf 4 ID 4 4 On Shelf 2 ID 0 4 On Shelf 5 ID 0 6 Off Shelf 3 ID 3 6 On Shelf 6 ID 6 3 On Shelf 1 ID 9 3 On Shelf 4 ID 12 4 Off Shelf 2 ID 10 4 Off Shelf 5 ID 13 6 Off Shelf 3 ID 11 6 On Shelf 6 ID 14 3 On Shelf 1 ID 9 3 On Shelf 4 ID 12 4 On Shelf 2 ID 8 4 On Shelf 5 ID 8 6 Off Shelf 3 ID 11 6 On Shelf 6 ID 14
15. s used are those recommended by HP for the storage system Make sure all SCSI adapter cards are properly installed 34 4 Troubleshooting Verify the network operating system supports the configuration Verify the same SCSI channel is not used for both internal and external SCSI devices Verify with the ECU utility that your SCSI controllers are properly configured Make sure the NOS and the appropriate drivers are properly installed for your SCSI and DAC controllers Refer to the related NOS NetServer HBA or DAC documentation for additional information Verify the server recognizes the SCSI devices When the server is started the SCSI BIOS displays a banner and copyright notice The BIOS then checks for valid devices on the SCSI bus and reports which devices are found If the SCSI devices are installed and configured correctly the SCSI devices installed in the system are shown in the list If the Hot Swap Disk Power LEDs are Flashing If one hot swap drive is flashing yellow it is likely that the power to the drive is faulty Verify the drive was inserted properly Also verify the power distribution cable is correctly installed for that drive If all hot swap drives in a cage are flashing a red light turn off the storage system immediately The drives have exceeded the operational temperature range and if allowed to continue can cause permanent damage If all hot swap drives in a cage have yellow flashing lights it is
16. software will be uninterrupted or error free In the event that this software product fails to execute its programming instructions during the warranty period Customer s remedy shall be a refund or repair Should HP be unable to replace the media within a reasonable amount of time Customer s alternate remedy shall be a refund of the purchase price upon return of the product and all copies Removable Media if supplied HP warrants the removable media if supplied upon which this product is recorded to be free from defects in materials and workmanship under normal use for a period of ninety 90 days from the date of purchase In the event the media prove to be defective during the warranty period Customer s remedy shall be to return the media to HP for replacement Should HP be unable to replace the media within a reasonable amount of time Customer s alternate remedy shall be a refund of the purchase price upon return of the product and destruction of all other non removable media copies of the software product 55 6 Warranty and Software License Notice of Warranty Claims Customer must notify HP in writing of any warranty claim not later than thirty 30 days after the expiration of the warranty period Limitation of Warranty HP makes no other express warranty whether written or oral with respect to this product Any implied warranty of merchantability or fitness for a particular purpose is limited to the 90 day durati
17. support pe WARNING Whenever opening the door disconnect the power cords to avoid exposure to high energy levels which may cause burns when parts are short circuited by metal objects such as tools or jewelry H L Troubleshooting Procedures The following are recommended troubleshooting procedures to help you find the problem when your storage system does not work properly If you need assistance contact your reseller first When the host system starts the SCSI BIOS displays a banner and copyright notice The BIOS checks for valid devices on the SCSI bus and reports which devices are found If you have installed and configured the SCSI devices correctly a list displays confirming all the SCSI devices installed in the system Begin troubleshooting by isolating the problem Simplify the configuration to the minimum required to function and reinstall the items drives modules etc one at a time each time checking the system for errors The suggestions in this section will assist you in diagnosing the problem 31 4 Troubleshooting If The System Will Not Power On Tf after pressing the power switch you see the power indicator LED fails to light the LED readout fails to light the chassis fan is not working and the power supply fan is not working the storage system has not powered up Check the items listed below e Verify the voltage switch on the power supply is in the correct position
18. the wrong position Immediately power down the storage system Verify the voltage select switch is set to the proper voltage for the area for example 115 volts in the U S and 230 volts in Europe Troubleshooting Tools Use the troubleshooting tools to help verify and test the configuration of the storage system The following tools are available on your HP NetServer Navigator e HP NetServer Information Assistant At the HP NetServer Navigator Main Menu select Access Information Assistant Follow the menus to use the tools listed below Troubleshooting Information o Part Information o List of Error Messages and Beep Error Messages e NetServer Utilities At the HP NetServer Navigator Main Menu select Access NetServer Utilities to use the following utilities o HP Diagnostic Assistant Utility This utility is available if the host system is an HP LS LH LF or LC NetServer some LF and LC NetServers do not support the HP NetServer Navigator Itis an easy to use hardware diagnostic for system verification and rapid troubleshooting The Diagnostic Assistant is also located on a flexible 36 4 Troubleshooting disk mounted inside your HP NetServer cabinet in a plastic pouch If you do not have a copy of this utility or would like to obtain the latest copy see the Service and Support chapter of this manual o Print or View Configuration Allows you to print or view the current system configuration i
19. 581 3339 Dutch language 31 20 581 3331 Other countries For hardware service contact your local HP office For telephone support contact your authorized HP reseller Ordering HP Cables Drive Trays and Manuals Ordering System Documentation The following manuals are available by special order HP NetServer System Guide HP NetServer NOS Guide NetWare HP NetServer NOS Guide Windows NT HP NetServer NOS Guide SCO UNIX HP NetServer NOS Guide MS DOS Windows HP NetServer NOS Guide UnixWare HP NetServer NOS Guide Banyan VINES HP NetServer NOS Guide IBM OS 2 Europe To order by phone call 31 55 38 4279 To order by fax call 31 55 43 4455 To order by mail Fulfill Plus P O Box 501 7300 AM Apeldoorn The Netherlands 46 5 Service and Support North America and Asia e To order by phone call 1 800 438 5591 e To order by fax call 1 317 364 8888 e To order by mail Fulfill Plus P O Box 4100 Crawfordsville IN 47933 USA Ordering HP Cables Drive Trays and Technical Publications If you need more technical information Hewlett Packard publishes other references that you can order from HP e HP NetServer Service Manual HP Part Number D3330 90001 e Dealer Configuration CFG File Creation Guide HP Part Number D2230 90001 US e To identify a part or manual BBS 1 800 635 7278 automated fax 1 800 333 1917 voice 1 916 783 0804 e To order with a credit card 1 800 227 8164
20. 59 MS 53U FJ Santa Clara CA 95052 8059 USA Copyright 1996 Hewlett Packard Company Audience Assumptions The user guide is for the person who installs administers and troubleshoots LAN servers Hewlett Packard Company assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels ii Contents VIMEO UC MON iii din 1 Basic InstallatiON ooooocoonnnnnnnnnnccnnnnnnncccnaccnnnn cnn nnnarrnn cono nan nn n cnn nn cana rn cnannnnns 2 Unpacking the NetServer Storage System 6 oooonnccccnnonicocicncccnonccnnnnanancnnnnnns 3 Contents of the NetServer Storage System 6 Package s es 3 Identifying Parts of the NetServer Storage System 6 oooooccccnnnicccinncicannncco 4 General Operating INStrUCtIONS ooonnnnnidnninnnnccccnnnnncccncccnnnannrrrn nr cnn annrccnn nn 7 RIAIN e AAA A OO 7 NO aO PE A E E E E 8 Continuous Operati0N oooocooccccnnncooocccnnnncnononnnnnnconnncnnnnnnn nn Enna E aAA anani DADNE ENEE 8 Temperature ContOl oocccccnnccnnnnicocnnccnnananonnnnno nana n ono cn na nnnnn rn n cnn anna rr nnnannnnn 9 Hot Swap Disk Module Care and Relocati0N ooooooooooccocooconnnononcnnnnnnnnnns 10 STAO o EE A AAE AAA tol iia 10 Using an Uninterruptible Power Supply oocconoocccc nnnocccinnnananancnconananccnnnnno 10 2 Cabling Storage Devices and Setting SCSI Addresses ooooocccniccocononenoonos 11 Opening the DOOR ips 12 Setting SCSI Addresses
21. CSI device shelves support SCSI devices such as tape drives The hot swap shelves support SCA 2 hot swap disk modules provided by HP The SCSI connectors on the rear panel connect the storage system to the host system The SCSI bus terminates inside the storage system cabinet A power supply and the internal cabling necessary for most configurations are included in the storage system The NetServer Storage System 6 can be configured to solve a variety of storage problems The disk modules are available in a variety of capacities to meet your mass storage needs Mass storage devices and external SCSI cables are not included with the storage system They must be ordered separately from your HP dealer 1 Introduction Basic Installation This section provides the basic information for installing the NetServer System 6 For detailed information refer to the applicable chapter or section Please also read the section General Operating Instructions in this chapter before installing the storage system The basic steps for installing the storage system are as follows 1 Unpack the device and inventory the accessories as described in the next section Unpacking the NetServer Storage System 6 2 Plug in the power cord WARNING NetServer Storage System 6 does NOT have an auto ranging power supply During initial unpacking and setup verify the 230 115 voltage switch on the back of the power supply is set prop
22. HP NetServer Storage System 6 User Guide Dm HEWLETT A PACKARD HP Part Number D3604 90004 Printed in May 1996 Notice The information contained in this document is subject to change without notice Hewlett Packard makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material Hewlett Packard assumes no responsibility for the use or reliability of its software on equipment that is not furnished by Hewlett Packard This document contains proprietary information that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company CompuServe is a U S trademark of CompuServe Inc NetWare is a registered trademark of Novell Inc SCO is a trademark of The Santa Cruz Operation Inc UNIX is a registered trademark of UNIX System Laboratories Inc in the U S A and other countries Windows is a registered trademark of Microsoft in the U S and other countries Windows NT is a trademark of Microsoft Corporation Hewlett Packard Company Network Server Division 5301 Stevens Creek Blvd P O Box 580
23. P Personal Computer Reseller e HP Customer Support Center Colorado 1 970 635 1000 Europe For hardware service and telephone support contact either e A participating Service Authorized HP Personal Computer Reseller 52 6 Warranty and Software License e HP Customer Support Center Amsterdam English language 31 20 581 3330 German language 31 20 581 3333 French language 31 20 581 3332 Italian language 31 20 581 3338 Spanish language 31 20 581 3339 Dutch language 33 20 581 3331 Other countries For hardware service contact your local HP office For telephone support contact your authorized HP reseller Warranty start date The customer must be prepared to supply proof of the purchase date Equipment location The on site warranty is limited to products that remain in the country of original end user purchase from HP or an Authorized HP Personal Computer Reseller Outside the country of original purchase on site warranty service is available only by prior arrangement either through purchase of the product at HP s International Price with the destination specified at time of order or through purchase of a service contract from the HP Subsidiary or Distributor in the destination country Otherwise the product must be returned by the customer to the country of original purchase for service Parts covered The system processor unit and Hewlett Packard accessories inside the system such as mass s
24. SI device in a SCSI device shelf A SCSI hard disk drive is used as an example Use only the cables supplied by HP The storage system includes an actively terminated SCSI cable for your SCSI tray devices Fast SCSI 2 up to 10 MB second synchronous transfer devices require an actively terminated SCSI cable NOTE To use SCSI mass storage devices you need to obtain trays to install them in the storage system Contact your HP dealer for obtaining these trays 5 25 inch tray HP D2199A 3 5 inch tray D2198A For installation of a third party non HP device in a SCSI device shelf consult the HP BBS 408 553 3500 for recommended supplies and instructions The following example demonstrates the procedure for installing a SCSI hard disk drive 1 Verify that the device is not terminated because the internal SCSI cable includes a built in terminator If you are installing a SCSI device that uses a built in terminator remove the terminator from the device before proceeding with the installation The HP accessory devices available for your storage system are shipped with the terminators disabled Power down the unit Since all the data stored on all the drives in the storage system is inaccessible while the system is powered down consider informing all users before powering down the storage system Open the door of the storage system as described in the section Opening the Door Position the first device clos
25. all the drives in a cage are flashing yellow it indicates a possible over temperature condition If all the drives in a cage are flashing red it indicates the temperature has exceeded the operational range Immediately begin shut down procedures and refer to the Troubleshooting chapter in this manual When locked the key is required to remove a hot swap disk Only one key is needed to remove or install any disk module The key also matches the chassis keylock 1 Introduction Chassis Fan Unused SCSI Connectors Knockouts Power Cord Connection lt Voltage Select Switch Power Supply Fan Figure 1 2 Rear View of the Storage System The parts of the system shown in Figure 1 2 are described below Chassis Fan SCSI Connectors Knockouts Power Supply Fan Power Cord Connection Voltage Select Switch Provides cooling for the storage system Provides 68 pin high density SCSI interface connections to the storage system cabinet SCSI interface connections can be added by removing the knock outs and installing the appropriate SCSI connector Provides cooling for the storage system s power supply and storage system Provides a connection for the AC power cord Controls the voltage accepted by the power supply 1 Introduction General Operating Instructions Please read the following instructi
26. an Fault FF 33 If the LED Readout Shows a Line Fault LF eeen 33 If the LED Readout Shows a Power Supply Fault PF cassee 33 If the SCSI Devices Fail to Spin UP eeeeeeeeecteeceeeeeeeeeeeeteaeeeeeeeeesaaeees 33 If the Host Cannot Communicate With the Storage System 68 34 If the Hot Swap Disk Power LEDs are FlaShing eeeeeeeeeeeeeeeeteeeeeee 35 Error Message iia inf 36 Troubleshooting Too Sessa 36 5 Sevice ANA UNO ds 39 NIC A a Ud 39 System Design Integration and Support oooocccccccccccconananannnonnnnnnnnnnnnnnnananannns 39 Information and Support When You Need lt cccccccccnnnnnnnnnocooconnnnnnnnnnos 40 HP NetServer Information ASSiStaNt oooonnninccnnnnncccnnnnconocnccnnnannnrrncccnnnnnn nn 41 HP Support Assistant CD ROM ooccccccnnnnnnnnnnnnnnnnononcncncnnnnnnnnonnononnnonnrnnonnnnnos 42 CompuServe Discussion Forum and Library oooonccccnnnniccccnnccnooccccnonanancnnnnnnno 42 World Wide Web and Internet FTP oocccccccnnnnicccccccnnnconannnnnnnccnnnn nono ccnnncnannnns 43 Bulletin Board SySteM ooonncocccccnnnnccocccccconnncnannccnnnnnnnn nn cnn cnn nr nan cn nan cann nn rca 43 Automated ERA Ad 43 HP NetServer Support NeWS oooccooccccccocccconccncconanoccnnnncnno cnn cnnnnnnnn nn nn rrnnnnnannes 44 ICO ccccceccceeeeeeeeeccaeeeeeeeeeececaaeeeeeeeeeeeecaaaeeeeeeeeeeessaaeeeeeees 44 Obtaining HP Repair and Telephone SupPOlt nccccnnnnnccccnnnacancnnncnnannncnana nacos 45 Ordering HP Ca
27. an fault 9 33 line fault 33 power fault 32 33 readout 4 liability 52 line fault 33 M management board 32 mass storage cabling configuration diagrams 22 hot swap subsystem switch settings 14 15 ordering cables 46 ordering trays 46 N NetServer 1 NetServer Information Assistant 36 NetServer Navigator 36 NetServer Support News 41 P placement 9 power cycling 8 power fault 32 33 36 power indicator 4 power supply 1 57 reset 7 voltage switch 2 power switch 4 Power on Self Test 37 publications technical 41 46 R radio frequency interference 13 regulatory information 59 reset button 32 66 reset switch 4 return warranty service 55 S SCA 2 1 25 SCSI address 11 SCSI BIOS 31 35 SCSI bus 31 SCSI channel 11 SCSI connector knock outs 6 SCSI controller SCSI ID 34 SCSI device shelf 1 filler panel 9 SCSI device shelves 5 SCSI devices differential 34 installing hot swap 25 SCSI mass storage devices 12 self test 7 Small Computer System Interface 1 software support for 39 warranty 55 software license 51 spin up 10 spin up drive activity light 10 startup delay 10 startup delay 10 static electricity 3 11 status light 8 storage device shelf filler panel 9 Support Assistant 42 switch settings 11 system support 39 T technical publications 41 46 Index telephone support 40 44 terminator SCSI devi
28. arza Garc a 76030 Tel 378 42 40 M xico D F Prolongaci n Reforma No 470 Col Lomas de Sta Fe 01210 Delegaci n Alvaro Obreg n Tel 326 46 00 Garantiza este producto por el t rmino de treinta y seis meses en todas sus partes y mano de obra contra cualquier defecto de fabricaci n y funcionamiento a partir de la fecha de entrega al consumidor final En el caso de productos que requieran de ense anza o adiestramiento en su manejo o en su instalaci n a partir de la fecha en que hubiese quedado operando normalmente el producto despu s de su instalaci n en el domicilio que se ale el consumidor CONDICIONES 1 Centros de Servicio Refacciones y Partes Para hacer efectiva esta garant a no podr n exigirse mayores requisitos que la presentaci n de esta p liza junta con el producto en el lugar donde fue adquirido o en cualquiera de los centros de servicio ubicados en los domicilios de la parte superior de esta hoja mismos en los que se pueden adquirir refacciones y partes 2 Cobertura La Empresa se compromete a reparar o cambiar el producto as como las piezas y componentes defectuosos del mismo sin ning n cargo para el consumidor Los gastos de transportaci n que se deriven de su cumplimiento ser n cubiertos por Hewlett Packard de M xico S A de C V 63 B Regulatory Information 3 Tiempo de Reparaci n El tiempo de reparaci n en ning n caso ser mayor a treinta d as contados a partir de la
29. bles Drive Trays and Manuals cccceeeeeceteeeeestteeees 46 Ordering System Documentation oooooonnnoniciconoonnnnnnnoncccncnonananananar o nono nono 46 Ordering HP Cables Drive Trays and Technical Publications 47 Contacting HP Regional Headquarters ccccccccceeeseeeeseeeeeeeeeeeeeeeeeeeeeeess 48 JOINING COMPU SEV E sinesine ri iaaa aa a O T O 48 6 Warranty and Software License oomoncccconnnnnncncnnnnnncnrnnennnnnncnrrnnnnnnanerennnnacne 51 NetServer Storage System 6 On Site Limited Warranty ooooocncnnnninnnn 51 Three Year On Site Limited Hardware Warranty oooconnnncccnnnnnicoccnnccconnncnn 51 Software Product Limited Warranty oooonnnnnicinnnnnnnnncccnnnnconnnncccnnn cra naar 55 A Sp cifications ssn ace dt cede sete tenet ch steht eect laicas aaa eaa aandaa aaau on 57 ENVIFON MEN satinado valo rere erere rere rr errr 57 Weight and Dimensions oooccccnnncccnnncconnnancnnnncnonnnnn cnn nn conan nro nn nr cnn nnn rn rca 57 Power Supply Specifications ooonoocccccnnnnniccccccnnnnaccnonccnnnnnnnrrnn cnn nnnnnr nn ncnnnnnnn 57 iv Contents B Regulatory Information eccceseeeseeeeeeeeeeeceeeeeeeeeeeseaneeeeeeessseeeeeeeeeeenenees 59 Notice for USA FCC Statement oocoonooccccnnnccononnccnnnnconannncnnnncnnnnnnncnnnncnnnnnns 59 Class B Product Statement oooocccnnnnccccccnnononnccnnccconananonnncn conan nn cnc cc nnnnann nn 59 Country Notices coccion aaa 60 No
30. by referring to the Troubleshooting chapter of this manual If your storage system requires service there are a few things you can do to help your service representative identify and solve the problem quickly Record any information about the problem This includes error messages displayed by the host system the state of the disk status lights information accessed using any applications utilities or diagnostics and details regarding the operation being performed when the problem occurred If a disk array controller is used to communicate with the host device the Tools section of the JetSet utility can be used to run a self test and read the error tables Contact the dealer service representative and explain the problem Your dealer service representative should be able to provide the assistance you need to solve the problem System Design Integration and Support The hardware utility software and any operating system or environment software supplied by Hewlett Packard provide an enhanced industry standard base A network operating system utilities and application software have been added to create your complete system 39 5 Service and Support The most effective source of system and software support is the organization that designed and configured your complete system This can be a reseller a consultant or your company s information systems department The organization that worked with you to define you
31. ce 34 troubleshooting 5 31 all hot swap drives in a cage are flashing a red light 35 all hot swap drives in a cage are flashing a yellow light 35 cage flashing red 5 9 cage flashing yellow 5 9 chassis fan is not working 32 drive flashing yellow 5 error messages 36 host cannot access the SCSI devices 34 one hot swap drive is flashing yellow 35 power fault 32 power indicator LED fails 32 power supply fan is not working 32 procedures 31 SCSI devices fail to spin up 33 U uninterruptible power supply 10 unit identification number 36 unit number 7 default 7 reset switch 7 V voltage select switch 36 voltage switch 2 32 W warranty 51 52 warranty information software 55 weight and dimensions 57 67
32. d properly to one of the power supplies and LF blinks alternately with HP verify the line power is connected properly to each power supply device and to a power source If the error message persists power down the storage supply and replace the line power If the LED Readout Shows a Power Supply Fault PF If the voltage switch is not set properly or power supply is not working properly and PF blinks alternately with HP power down the storage supply and verify the line power voltage matches the voltage switch setting for example 115 volts in the U S and 230 volts in Europe If the error message persists power down the storage supply and replace the power supply If the SCSI Devices Fail to Spin Up If the storage system powers up but the SCSI devices fail to spin up usually indicated by the failure of the LEDs on the devices to light do the following e Remove and reinstall all hot swap drive modules e Verify the power distribution cable is plugged into 0 Connector PD1 on the management board 0 Any devices in the SCSI device shelves 0 The upper and lower hot swap cages e Verify the switches on the back of the hot swap cages are set correctly Refer to manufactured configuration label to see default settings 33 4 Troubleshooting If the Host Cannot Communicate With the Storage System If the SCSI devices spin up but the host cannot access the SCSI devices do the following on the storage system Ve
33. density C2960A PCI DAC Fast Wide SCSI 2 C3726A D3637A 68 pin ultra high density EISA SCSI Adapter Fast SCSI 2 50 pin 5181 7705 D3535A D2078B high density 18 2 Cabling Storage Devices and Setting SCSI Addresses Storage System Layout In the configuration drawings in this section the SCSI device shelves and the hot swap cages are mapped as shown in Figure 2 3 SCSI Device Shelf SCSI Device Shelf Go IS fi ES ES E Hot Swap es ls Cage E 8 l E Hot Swap Ul 8 Us Cage OB oly Figure 2 3 Storage System Map Only the internal HP cables shown in Table 2 4 are supported __ Table 2 4 Cabling Diagram Legend Cabling Part Number Diagram Label Description Number Included C11 Narrow SCSI 50 pin cable 5182 6748 1 with built in terminator C14 Fast Wide SCSI 68 pin cable 5182 6747 1 C20 Fast Wide SCSI 68 pin cable 5182 9326 2 with external connector 19 2 Cabling Storage Devices and Setting SCSI Addresses Default Cabling Configuration Non Duplex External terminator built into cable 68 to 50 pin adapter Internal terminator SCSIA mv SCSI D Subsystem Figure 2 4 D
34. ed with SCSI A and or SCSI B The DAC card cannot be used with SCSI C To change the SCSI addresses see the Setting SCSI Addresses section This configuration requires an additional internal cable For internal cable part numbers see the Cabling Diagram Legend 23 3 Installing Hardware Accessories This section describes how to physically install the SCSI mass storage devices in the storage system There are two categories of mass storage devices the hot swap modules and the SCSI devices that can be installed in the SCSI device shelves Installing Hot Swap Storage Devices Only SCA 2 compliant single ended Fast SCSI 2 hot swap disk modules can be installed in the hot swap subsystem CAUTION Mass storage devices are susceptible to mechanical shock and can be damaged by a drop as small as a quarter of an inch Unpacking a Hot Swap Disk Module The drives have shipping plugs to ensure the hot swap disk modules are not damaged while the drives are transported Remove and save this plug before using the device If you plan to reship your system reinstall the shipping plug as shown in Figure 3 1 Figure 3 1 The Shipping Plug 25 3 Installing Hardware Accessories Installing a New Hot Swap Disk Module This section describes the installation of a new hot swap disk module CAUTION Use one of the six 6 vertical shelves in the system Do not attempt to install the hot swap disk module
35. efault Cabling Configuration Non Duplex oa fF wn a Off E On The SCSI device shelves are on one SCSI Chae S channel the hot swap cages are on another C SCSI ID channel SCSI A may not be connected to a DAC card SCSI B can be connected to a DAC card To change the SCSI addresses see the Setting SCSI Addresses section For internal cable part numbers see the Cabling Diagram Legend The switch settings shown in the example are not the only acceptable settings 20 2 Cabling Storage Devices and Setting SCSI Addresses Duplex Configuration External terminator built into cable SCSI Device Shelf SCSI Device Shelf m w i Internal terminator SCSI A SCSI B TRE _F Hot Swap Subsystem Figure 2 5 Duplex Configuration In this example the SCSI device shelves are connected to the upper hot swap cage Make sure the addresses in the SCSI device shelves are unique to each device including the hot swap disk modules SCSI A cannot be connected to a DAC card SCSI B can be connected to a DAC card For internal cable part numbers see the Cabling
36. erly io Turn the storage system on 4 Verify that the LED readout displays HP and the system powers up If the system powers up continue with this section If the system fails to power up go to the chapter on troubleshooting in this manual 5 Turn the power off and unplug the power cords 6 Accept the default cabling configuration and SCSI address settings or configure the cabling for the devices and set the SCSI addresses as described in the chapter Cabling Storage Devices and Setting SCSI Addresses CAUTION It is important to follow the principles outlined in the chapter Cabling Storage Devices and Setting SCSI Addresses 7 Install the hot swap disk modules as described in the chapter Installing Hardware Accessories 8 Install the SCSI device s in the SCSI device shelves as described in the chapter Installing Hardware Accessories 9 Secure the storage system in its permanent location 10 Connect the external power cords and cables 1 Introduction 11 Configure the system with the appropriate drivers and or operating system as described in the users manual of the HP NetServer or disk array controller Unpacking the NetServer Storage System 6 The instructions for unpacking your storage system are printed on the shipping carton Keep all of the packing material including the plastic bags in case you need to repackage the storage system When everything is unpac
37. ertain locations In HP Excluded Travel Areas areas where geographical obstacles undeveloped roads or unsuitable public transportation prohibit routine travel service is provided on a negotiated basis at extra charge Response time for HP on site service in an HP Service Travel Area is normally next business day excluding HP holidays for HP Travel Zones 1 2 and 3 generally 100 miles or 160 km from the HP office Response time is second business day for Zones 4 and 5 200 miles 320 km third business day for Zone 6 300 miles 480 km and negotiated beyond Zone 6 The HP Worldwide Customer Support Travel Guide is available from any HP Sales Office Travel restrictions and response time for reseller service are defined by the participating reseller Service contracts that provide after hours or weekend coverage faster response time or service in an HP Excluded Travel Area are generally available from HP or an authorized reseller at additional charge Customer Responsibilities The customer may be required to run HP supplied configuration and diagnostic programs before an on site visit is made or a replacement part will be sent The customer is responsible for the security of its proprietary and confidential information and for maintaining a procedure external to the products for reconstruction of lost or altered files data or programs For on site service the customer must provide the following access to the product ade
38. est to the SCSI cable terminator located at the end of the SCSI cable Remove the screws that secure the filler panel to the disk shelf Do not attempt to pry the plastic cover off the storage system 29 3 Installing Hardware Accessories NOTE Do not dispose of the blank filler panel If you decide to operate the storage system with an empty bay it must be covered with a blank filler panel to ensure proper cooling and compliance with RFI and safety standards 6 Mount the device in an HP tray if necessary 7 Configure the device per manufacturer s instructions 8 Secure the drive and tray in the SCSI device shelf using the same screws used to attach the filler panel 9 Attach the SCSI cable for the appropriate configuration Refer to the Cabling Configuration section of this manual for additional information 10 Attach the power connector to the device 11 Replace the door and the bezel of the storage system 12 Reconnect the power cords and cables 13 Power up the storage system allowing the drives to spin up to speed 14 Configure the drive as described in your host system s user guide 30 4 Troubleshooting If you are having problems installing or configuring the storage system there are a number of tools and procedures available to help you resolve the problem If you need assistance from HP the Service and Support chapter of this manual contains information on service and
39. f all the drives in a cage are flashing red it indicates the temperature in that cage has exceeded the operational temperature range Immediately begin shut down procedures and refer to the Troubleshooting chapter in this manual Placement Do not block the cooling vents Do not place the storage system closer than 6 inches to a wall to ensure sufficient air flow and cooling 1 Introduction Hot Swap Disk Module Care and Relocation Spin Up Handle disk modules carefully Disk modules are more susceptible to shock vibration and electro static discharge when they are not in the cabinet Also do not touch the SCSI edge connector pins when a disk module is out of the cabinet The oils on your skin could weaken the contact Once the storage system has been configured and installed a disk module should not be moved from one hot swap shelf to another shelf Relocating a disk module changes the SCSI address of that disk If the SCSI address is changed the storage system is not able to read the information on that disk and data will be lost Each disk module shelf is numbered It is recommended that you mark each module with its shelf number prior to installation If a disk module fails remove the failed module and place a new module in the same shelf Placing a replacement module in a different shelf or relocating a disk module will result in the loss of data The storage system must be powered up and the drives on the storage
40. ing the switches in the storage system 11 2 Cabling Storage Devices and Setting SCSI Addresses The basic procedure for configuring the storage system is as follows 1 Determine the desired configuration 2 Power down the storage system and detach all power cords and external cables 3 Open the storage system door The procedure is described in the Opening the Door section of this chapter 4 Set the switches that determine the SCSI addresses for the hot swap cages as described in the Setting SCSI Addresses section of this chapter 5 Set the SCSI addresses for the devices on the SCSI device shelves as described by the manufacturer of the devices 6 Install the SCSI devices in the SCSI device shelves as described in the Installing Hardware Accessories chapter 7 Attach the cables to the devices as described in the Cabling Configurations section of this chapter 8 Close the door 9 Attach all power cords and external cables 10 Power up the storage system Opening the Door If you are installing any hardware accessories such as SCSI mass storage devices you must open the door on the side of the storage system 4 WARNING Always unplug all power cords and cables from the system before opening the door The following procedures explain how to open the door 1 Turn off the system 2 Unplug the power cords and cables 3 Unlock the bezel from the chassis 12
41. ing the unit within the range of normal operating temperatures see Appendix A Specifications is important to the long life and proper function of the storage system If the storage system cabinet has been exposed to temperature extremes allow two hours for it to stabilize to room temperature and humidity before switching on the power Blank filler panels that cover the SCSI device shelves and the disk module shelves are installed by the factory These panels must remain installed for the product to comply with safety and regulatory requirements and to provide proper cooling for the disk modules If a SCSI device shelf filler panel is lost you can order replacements part number C3310 60017 If a hot swap storage device shelf filler panel is lost you can order replacements part number 5063 5676 CAUTION To avoid the hazard of electrical shock and to ensure the cooling system functions properly the storage system should not be operated with the door open If FF fan fault is displayed on the LED panel the cooling fan has failed Shut down the system as quickly as possible Continued operation of the storage system with a failed fan could result in loss of data or damage to the storage system and installed devices The LEDs on the disk drive modules indicate the status of the cage If all the disk drive module LEDs in a cage are flashing yellow it indicates a possible over temperature condition in that cage I
42. ked make sure you have all the items If any parts are missing or damaged contact your dealer immediately CAUTION Components of the NetServer Storage System 6 are sensitive to static electricity and can easily be damaged by improper handling The use of a grounding strap is recommended Contents of the NetServer Storage System 6 Package The NetServer Storage System 6 package contains the following e The NetServer Storage System 6 chassis e This NetServer Storage System 6 User Guide e Cables for the internal SCSI configuration These are already attached to the storage system in the default configuration e A power cord NOTE SCSI devices for the SCSI device shelves disk modules and external SCSI cables are ordered separately 1 Introduction Identifying Parts of the NetServer Storage System 6 Figure 1 1 shows the various parts of the storage system Please take a few moments to acquaint yourself with the parts of the storage system LED Readout 0 Bea PACKARD Power Indicator CT E O Power Switch Reset Switch Chassis Keylock SCSI Device Shelves Drive Activity Light Drive Power Light Hot Swap Kor owap Subsystem Subsystem Keylock Figure 1 1 Front View of the Storage System The parts of the system shown in Figure 1 1 are described below Power Indicator Lights green when the power is on Power Switch Swi
43. l with respect to this product Any implied warranty of merchantability or fitness is limited to the one year duration of this written warranty Some states or provinces do not allow limitations on how long an implied warranty lasts so the above limitation or exclusion may not apply to you This warranty gives you specific legal rights and you may also have other rights that vary from state to state or province to province Limitation of Liability and Remedies The remedies provided above are the customer s sole and exclusive remedies In no event shall HP be liable for any direct indirect special incidental or consequential damages whether based on warranty contract tort or any other legal theory The foregoing limitation of liability shall not apply in the event that any HP product sold hereunder is determined by a court of competent jurisdiction to be defective and to have directly caused bodily injury death or property damage provided that in no event shall HP s liability for property damage exceed the greater of 50 000 or the purchase price of the specific product that caused such damage Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages including lost profit so the above limitation or exclusion may not apply to you Obtaining Warranty Service U S and Canada For hardware service and telephone support contact either e A participating Service Authorized H
44. le keylock is unlocked and unlock the hot swap disk module by pushing the locking tab down and lifting the front lever 2 Support the bottom of the module as shown in Figure 3 3 Slowly pull the module straight out Do not allow the hot swap disk module to fall 27 3 Installing Hardware Accessories Figure 3 3 Removing the Hot Swap Disk Module 3 Wait for the drive to stop spinning then turn the hot swap disk module slowly to its horizontal storage orientation 4 Place the hot swap disk module in an electrostatic protected container Do not stack hot swap disk modules 5 Replace the blank filler panel or install a replacement disk module CAUTION The storage system must be operated with all of the empty bays covered by blank filler panels to ensure proper air flow for continued reliability and to maintain compliance with RFI and safety standards 28 3 Installing Hardware Accessories Installing a SCSI Device in a SCSI Device Shelf Almost any Fast SCSI 2 single ended 3 5 inch or 5 25 inch device such as a digital audio tape DAT CD ROM or SCSI hard disk drive can be installed in a SCSI device shelf The details for configuring the device such as jumper settings are supplied by the manufacturer of the device Internal cabling configurations are described in the Cabling Configurations section of this manual This section describes the basic process of installing a SC
45. ll them Handle accessories as little as possible When you must handle an accessory handle it only by the edges or the mounting bracket Avoid touching any contacts on the accessory connector Before touching any components inside your storage system touch a metal part of the chassis The use of a grounding strap is recommended How you configure the storage system depends on your system s requirements and the type of SCSI channel available from the host system For example the HP NetServer LH array model has two embedded Fast SCSI 2 channels and includes a PCI DAC card which provides two Fast Wide SCSI 2 channels Each channel supports a range of SCSI addresses The addresses in each Fast SCSI 2 channel range from 0 7 The addresses in each Fast Wide SCSI 2 channel range from 0 15 In both Fast SCSI 2 and Fast Wide SCSI 2 configurations address 7 is used by the controller Therefore each Fast SCSI 2 channel supports up to seven SCSI devices on addresses 0 6 Each Fast Wide SCSI 2 channel supports up to 15 SCSI devices on addresses 0 6 and 8 15 Each SCSI device on the same channel must have a unique address An address of 1 on Channel 0 is different from an address of 1 on Channel 1 The SCSI device shelves support only Fast SCSI 2 devices addresses 0 6 For devices installed in the SCSI device shelves the address is set on the device per the manufacturer s instructions SCSI addresses for the hot swap subsystem are set us
46. ncluding details of which cards are detected in the system and what resources are allocated to the cards 0 Create ECU Diskette Creates a copy of the EISA Configuration Utility ECU CFG and OVL files on a diskette Create BIOS Update Diskette Creates a diskette you can use to update your system BIOS when the flash BIOS ROM has been corrupted and you are unable to boot the HP NetServer Navigator CD ROM o Error Message Utility Lets you view descriptions of errors that occur during the host Power on Self Test POST and tells how to handle the errors 0 Event Log Report Utility Describes server management events and lets you review a list of errors and other system events BIOS Update Utility Allows you to update system BIOS so that you can flash to any BIOS version available on the HP NetServer Navigator CD ROM HP JetSet Utility If you are using an HP DAC card the JetSet utility is used to both configure and troubleshoot SCSI systems connected through this interface HP NetServer Saver If your system comes with a NetServer Save Test Disk it is mounted in a pouch on the inside of your HP NetServer Follow the instructions on the disk to run NetServer Saver 37 5 Service and Support Service Like all Hewlett Packard products the storage system is designed for superior reliability However with enough use any electronic equipment will require service If you are having problems with the storage system begin
47. on of this written warranty Some states or provinces do not allow limitations on how long an implied warranty lasts so the above limitation or exclusion may not apply to you This warranty gives specific legal rights and you may also have other rights that vary from state to state or province to province Limitation of Liability and Remedies The remedies provided above are the Customer s sole and exclusive remedies In no event shall HP be liable for any direct indirect special incidental or consequential damages including lost profit whether based on warranty contract tort or any other legal theory Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you Obtaining Warranty Service You may obtain Warranty service from your Authorized HP Reseller or HP Sales and Service Office Consumer transactions in Australia and the United Kingdom The disclaimers and limitations above shall not apply and shall not affect the statutory rights of a Consumer 56 A Specifications The specifications listed below can vary if you install a mass storage device in your storage system that has more stringent environmental limits Make sure that the operating environment for your storage system is suitable for all the mass storage devices that you are using Environment Temperature Operating 5 to 35 C 41 to 95 E Non
48. ons carefully They contain information on how to avoid data loss and damage to the system due to improper handling Reset Switch The front panel s reset switch resets the power supply performs a self test and can be used to set the unit identification number Power Supply Reset If the power supply shuts down momentarily pressing the reset switch initiates a power supply reset The reset sequence takes about 15 seconds The display and power on LED are off during the reset sequence Self Test When a self test is performed the results are displayed on the LED To perform a self test complete the following procedure 1 With the power switch off hold the reset switch and turn the power on 2 Release the reset switch The seven segment LED blinks 8 8 five times then displays the firmware revision number The unit then performs a power supply reset as described above Unit Identification Number A unit identification number can be set for identification purposes It has no impact on the operation of the storage system To change the unit identification number complete the following procedure 1 Press and hold the reset switch for approximately five seconds until the LED starts its count at one second intervals The numbers 1 through 16 and the letters HP display in sequence HP is the default unit identification number 1 Introduction 2 Release the reset switch when the desired number displays
49. operating 40 to 70 C 40 to 158 F Humidity noncondensing Operating 20 to 80 relative humidity Non operating 90 relative humidity Altitude Operating 3 046 m 10 000 ft Non operating 12 200 m 40 000 ft Weight and Dimensions Height 425 mm 16 7 in Width 217 mm 8 5 in Depth 444 mm 17 5 in Weight 16 4 kg 36 lb Power Supply Specifications Switch selectable input range 100 to 127 VAC 6 0 A at 50 60 Hz 220 to 240 VAC 3 15 A at 50 60 Hz Power supply input voltage Power supply output 194 W continuous 230 W peak 57 B Regulatory Information Notice for USA FCC Statements Class B Product Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates and uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to correct the interference by one or more of the following measures e Reorient or relocate the
50. parity 8 data bits 1 stop bit N 8 1 e ASCII XMODEM 1K XMODEM YMODEM YMODEM G YMODEM batch ZMODEM KERMIT and Super Kermit file transfer protocols Call 1 408 553 3500 to connect to the HP NetServer Support BBS Automated Fax HP s automated fax system contains full product data sheets configuration and price guides and a subset of the HP NetServer support information In the U S call 1 800 333 1917 from a push button tone phone to request that an index of available documents be sent to your fax machine Call again to select the documents that you want transmitted 43 5 Service and Support Outside the U S and Canada call 1 208 344 4809 from your fax machine Use the handset and touch tone keyboard on your fax machine to request an index of available documents After you have made your choice you are instructed to press START on your fax machine and hang up the handset The telephone connection is maintained and used to send the fax to your machine Call again from your fax machine to select the documents that you want transmitted to you If you are using a fax modem instead of a fax machine this process works only if your fax software provides a START command HP NetServer Support News HP NetServer Support News is an electronic newsletter dedicated to bringing you late breaking product and support information on HP NetServer products This newsletter is published once a month and it contains the latest ne
51. puServe in forums operated by independent consultants The NetServer section of the HPSYS forum is visited regularly by HP employees and a group of knowledgeable and friendly NetServer users Libraries are maintained of newsletters technical articles drivers and other software modules Enter GO HPSYS to reach the HP Systems Forum There are CompuServe forums covering most hardware and software manufacturers In addition to the HPSYS forum some other forums of interest to HP NetServer owners include those for Banyan IBM OS 2 Intel HP Peripherals Lotus Microsoft Windows NT Novell Oracle SCO and Sybase See Joining CompuServe at the end of this chapter to open a CompuServe account with a free introductory membership and free usage credit 42 5 Service and Support World Wide Web and Internet FTP HP has a home page on the Internet World Wide Web http www hp com From there you can jump to the NetServer home page You can also download NetServer files from HP via Internet FTP 1 address ftp ftp netserver hp com 2 logon anonymous 3 password lt your e mail address gt Bulletin Board System The HP NetServer Support BBS is for downloading messages asking support questions should be left in the HPSYS forum on CompuServe The HP PC Support BBS has eight lines Datacomm specifications e 300 1200 2400 9600 14400 baud e 103 212 V22bis HST V32 V32bis V42 bis MNP standards e No
52. quate working space and facilities within a reasonable distance of the product access to and use of all information and facilities determined necessary by HP to service the product and operating supplies and consumables such as the customer would use during normal operation 54 6 Warranty and Software License When service is being performed on site an adult representative of the customer must be present at all times The customer must state if the product is being used in an environment that poses a potential health hazard to repair personnel HP or the servicing reseller may require that the product be maintained by customer personnel under direct HP or reseller supervision Obtaining Return Warranty Service If on site warranty service is not applicable the product must be returned to a service facility designated by HP The customer must enclose a copy of a document proving date of purchase The customer shall prepay shipping charges and shall pay all duty and taxes for products returned to HP for warranty service HP shall pay for return of products to the customer except for products returned to the customer from another country Software Product Limited Warranty Ninety Day Limited Software Warranty HP warrants for a period of ninety 90 days from the date of the purchase that the software product will execute its programming instructions when all files are properly installed HP does not warrant that the operation of the
53. r application and configuration including hardware or software not supplied by HP knows your unique operating procedures and can provide local personal and uniquely responsive support Your Authorized Reseller is backed by special HP resources your company s information systems department is normally backed by a Response Center telephone support contract from HP If you have designed and configured the system yourself you are filling the role of reseller consultant or information systems department yourself and you must work with the different hardware and software manufacturers to obtain assistance Refer to each manufacturer s documentation for information on obtaining telephone support repair service World Wide Web Internet FTP BBS and or automated fax support If you are performing system integration we recommend that you subscribe to CompuServe as described later in this chapter For topics that require on site visits or continuing contact such as network design performance tuning and mainframe communication paid consulting is available from value added resellers independent consultants and HP s Professional Services Organization Information and Support When You Need It Hewlett Packard offers a complete set of support and information sources each discussed in this chapter e HP NetServer Information Assistant e HP Support Assistant CD ROM e CompuServe discussion forum and library e World Wide Web and
54. rations need more than one external SCSI cable If you need additional cables they can be ordered from HP The storage system is not shipped with external SCSI cables Table 2 3 lists some of the external SCSI cables available from HP Table 2 3 Optional External SCSI Cables System or 1 0 Meter Cable 2 5 Meter Cable Accessory SCSI Port Number Number NetServer LC Fast SCSI 2 50 pin 5181 7705 D3635A Embedded high density Controller NetServer LF Fast SCSI 2 50 pin 5181 7705 D3635A Embedded high density Controller NetServer LF Array Fast SCSI 2 50 pin 5181 7705 D3635A Model high density C2960A NetServer LH Fast SCSI 2 50 pin 5181 7705 D3635A Embedded high density Controller NetServer LH Array Fast Wide SCSI 2 C3726A D3637A Model 68 pin ultra high density NetServer LM Fast SCSI 2 50 pin 5181 7705 D3635A Embedded high density Controller NetServer LM Fast SCSI 2 50 pin 5181 7705 D3635A 2 Cabling Storage Devices and Setting SCSI Addresses C2960A connects the second EISA DAC SCSI channel Channel 1 to the host System or 1 0 Meter Cable 2 5 Meter Cable Accessory SCSI Port Number Number l Array Model high density C2960A NetServer LS Fast Wide SCSI 2 C2911A 9mts D3636A Embedded 68 pin high Controller density NetServer LS Array Fast Wide SCSI 2 C3726A D3637A Model 68 pin ultra high density EISA DAC Fast SCSI 2 50 pin 5181 7705 D3635A high
55. receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio television technician for help Hewlett Packard s system certification tests were conducted with HP supported peripheral devices and HP shielded cables such as those you receive with your system Changes or modifications not expressly approved by Hewlett Packard could void the user s authority to operate the equipment Cables used with this device must be properly shielded to comply with the requirements of the FCC 59 B Regulatory Information Country Notices Notice for Canada DOC Requirements This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada Notice for Germany Noise Declaration and Ergonomics LpA lt 60 dB A am Arbeitsplatz operator position normaler Betrieb normal position nach DIN 45635 T 19 per ISO 7779 This product has not been evaluated for compliance with the ZH1 618 ergonomic requirements Notice for U K General Approval The NetServer 6 Storage System is approved under approval number NS G 1234 J 100003 for indirect connection to Public Telecommunication Systems in the U K
56. recepci n del producto en cualquiera de los sitios en donde pueda hacerse efectiva la garant a 4 Limitaciones Esta garant a no es v lida en los siguientes casos A Cuando el producto ha sido utilizado en condiciones distintas a las normales B Cuando el producto no ha sido operado de acuerdo con el instructivo de uso en idioma Espa ol proporcionado C Cuando el producto ha sido alterado o reparado por personas no autorizadas por Hewlett Packard de M xico S A de C V Producto Marca Modelo No de Serie Nombre del Distribuidor Direcci n Calle N mero Colonia o Poblado Delegaci n o Municipio Fecha de entrega o instalaci n Notas El consumidor podr solicitar que se haga efectiva la garant a ante la propia casa comercial donde adquiri el producto En caso de que la presente garant a se extraviara el consumidor puede recurrir a su proveedor para que se le expida otra p liza de garant a previa presentaci n de la nota de compra o factura respectiva 64 Index A assistance 31 automated FAX help system 40 43 B BBS HP support bulletin board 41 42 43 44 bezel 5 lock 12 numbers 14 removal 12 BIOS update diskette 37 bus 8 C cable management label 32 cabling common configurations 11 configuration diagrams 22 cache flush 8 chassis door lock 5 chassis keylock 5 CompuServe 42 continuous operation 8 controller 11 address 11 cooling vents 9 D
57. rify all of the drive modules are inserted correctly and latched It may be necessary to remove and reinstall all hot swap disk modules Make sure the system is configured properly including the devices installed in the SCSI device shelves Refer to the cable management label in the storage system and this manual Verify the switches on the back of the hot swap cages are set correctly Refer to Table 2 2 or the manufactured configuration label to see default settings Verify the switches and jumpers on the SCSI device trays are properly set Refer to the manuals that came with the devices Make sure that the active terminator is attached to the end of the SCSI device cable C1 and that terminators are not installed on any other devices The hot swap cages are self terminating Verify the SCSI device address for each device is unique Make sure the SCSI devices are single ended devices and that a differential SCSI device has not been added to the bus If a differential drive is used the power indicator will not light Make sure that no SCSI device is set to SCSI address 7 address 7 is the SCSI ID used by the SCSI controller If the SCSI devices spin up but the host cannot access the SCSI devices do the following on the host system Verify the host system operates correctly without the storage system attached Verify the external SCSI cables are firmly connected to the storage system Verify the external SCSI cable
58. rmance optimization and assistance with other technical areas such as cabling non HP hardware or multiple operating system environments is available from Hewlett Packard resellers or consultants at additional charge For example HP offers Network Phone In Support Service with a 7 day 24 hour option for network operating systems and multi vendor hardware Contact your local HP office for details For non HP products support numbers are included in the product documentation or are available from your reseller Obtaining HP Repair and Telephone Support The Warranty and Software License chapter of this Guide gives details of the hardware warranty including which HP products are covered travel limitations charges for non HP caused service calls etc Please refer to the chapter Troubleshooting for the steps to follow before calling for service U S and Canada For hardware service and telephone support contact either e A participating Service Authorized HP Personal Computer Reseller e HP Customer Support Center Colorado 1 970 635 1000 Europe For hardware service and telephone support contact either e A participating Service Authorized HP Personal Computer Reseller 45 5 Service and Support e HP Customer Support Center Amsterdam English language 31 20 581 3330 German language 31 20 581 3333 French language 31 20 581 3332 Italian language 31 20 581 3338 Spanish language 31 20
59. se This chapter contains the following warranties e NetServer Storage System 6 On Site Limited Warranty e HP Software Product License Agreement and Limited Warranty NetServer Storage System 6 On Site Limited Warranty Three Year On Site Limited Hardware Warranty Hewlett Packard HP warrants this hardware product against defects in materials and workmanship for a period of three years from receipt by the original end user purchaser If HP receives notice of such defects during the warranty period HP will either at its option repair or replace products that prove to be defective Some newly manufactured products may contain remanufactured parts equivalent to new in performance Service parts are new or equivalent to new Should HP be unable to repair or replace the product within a reasonable amount of time the customer s alternate exclusive remedy shall be a refund of the purchase price upon return of the product Limitation of Warranty The above warranty shall not apply to defects resulting from misuse including incorrect input voltage unauthorized modification operation or storage outside the environmental specifications for the product in transit damage improper maintenance or defects resulting from use of non HP software accessories media supplies consumables or such items not designed for use with the product 51 6 Warranty and Software License HP makes no other express warranty whether written or ora
60. system allowed to spin up to speed before the HP NetServer is powered on The drive activity light is on while the drive spins up The light is off when the drive has spun up and there is no read write activity If the HP NetServer is powered on before the storage system is powered on and the drives have spun up the host will not recognize the storage system devices NOTE If the SCSI addresses of the hot swap shelves are set to 1 3 or 9 11 they are programmed to delay startup Wait at least two minutes after the storage systems are powered up before powering up the host system if any SCSI address is set to 1 3 or 9 11 Using an Uninterruptible Power Supply It is recommended that you operate your storage system on an uninterruptible power supply UPS If you do refer to the documentation included with the UPS for complete instructions on connecting your storage system The recommended UPS budget for a fully loaded storage system is 600VA 10 Cabling Storage Devices and Setting SCSI Addresses This chapter describes the NetServer Storage System 6 switch settings and common cabling configurations Once the addresses are set and cabling is configured the hardware can be installed as described in the next chapter CAUTION Be careful when handling electronic components Electronic components can be easily damaged by static electricity Leave these sensitive components in their anti static bags until you are ready to insta
61. t swap shelf as shown in Figure 2 2 Off On UPPER CAGE oa hon LOWER CAGE ODORUN EEEn E nm Figure 2 2 Storage System Switch Location 14 2 Cabling Storage Devices and Setting SCSI Addresses The switch setting location and functions are the same on both cages The switch 6 setting differentiates the upper and lower cages Table 2 1 Switch Functions and Settings Switch Functions Settings 1 Not Used Always set to Off 2 Not Used Always set to Off 3 High Low Addresses On Sets the drives to the upper eight Fast Wide 68 pin SCSI addresses SCSI Only Off Sets the drives to the lower eight Sets SCSI addresses for SCSI addresses upper or lower eight See SCSI Address Settings table addresses below for description of the settings 4 SCSI Address Zero On Sets the middle shelf in the cage Sets middle shelf in the shelf 2 or shelf 5 to SCSI ID 0 or hot swap cage to SCSI ID 0 SCSI ID 8 or ID 8 The ID number Off Sets the middle shelf to the depends on the setting of normal SCSI address sequence switch 3 See SCSI Address Settings table below for a description of the settings 5 Remote Start On Internal control Upper cage is set Determines control of the to delayed start and lower cage is hot swap disk module set to power on at startup
62. tches the power to the cabinet on or off This single switch controls the power to all of the storage devices Reset Switch Provides several functions performs a self test performs a power supply reset or changes the unit identification number LED Readout Chassis Keylock SCSI Device Shelves Drive Activity LED Light Drive Power LED Light Hot Swap Disk Module Keylock 1 Introduction Displays HP the default or the unit identification number during normal operation displays status information during a self test or warns of an error condition The front bezel is locked to the chassis with the key lock near the top of the bezel When the bezel is in place it effectively locks the chassis door Standard SCSI devices such as a DAT tape drive or an independent hard disk drive can be installed in the SCSI device shelves The LED lights while the drive spins up It goes off when the drive has spun up and is idle and flashes when the drive in the module is reading or writing data If after the drive has spun up the light remains on the drive may be hung If you suspect the drive is hung refer to the Troubleshooting chapter in this manual Indicates the status of drive power and warns of an over temperature condition The LED lights green when the disk module has been fully inserted into the shelf and power is good If a single drive is flashing yellow it indicates a faulty power condition If
63. the library of the HPSYS forum on CompuServe via HP s World Wide Web home page or from HP s automated fax system Each of these services is described elsewhere in this chapter 41 5 Service and Support HP Support Assistant CD ROM The HP Support Assistant is a traditional CD ROM that includes technical and product information documents on HP Vectra Personal Computers HP networking Products HP LaserJet printers and accessory products in addition to the HP NetServer information that underlies the HP NetServer Information Assistant For subscription information on the HP Support Assistant obtain ordering instructions from the library of the HPSYS forum on CompuServe via HP s World Wide Web home page or from HP s automated fax system Each of these services is described elsewhere in this chapter CompuServe Discussion Forum and Library CompuServe the worldwide electronic information utility provides support technical data and updated software drivers for the products of some 900 hardware and software manufacturers including Hewlett Packard With a CompuServe account you post your question publicly in a managed focused forum dedicated to one manufacturer or topic People who regularly visit that forum read your question and reply within a day or two If the topic is complex or controversial an electronic discussion starts among several people providing you with a group consensus HP products are covered on Com
64. tice for Canada DOC Requirement oococccccccicccccccconanoccnnnnnnananancnannnnnos 60 Notice for Germany Noise Declaration and Ergonomics 60 Notice for U K General ApprOVal oooonnccccnncininicoccnncconancnoonnnccnnnnnan nn canon 60 Notice for EU Declaration of Conformity oooconnnncocicnnnnnccccccnconannnannncnnannnns 61 Notice for Japan VCCI Statement ooocnnoccccnnnccononnccnnnnconanancnnnncnnnnnncnannn 62 Notice for Korea RFI Statement oooooncccccccc nnccccocccccnnnnnanoncconnn conan nncncnnncnns 62 Mexico Hardware Warranty StateMent ooonnncccnnnnnnnncccccnnnnonannncnnnnnnannnnno 63 Ni e e o eo e e A 65 Introduction The NetServer Storage System 6 provides external mass storage for use with the current line of HP NetServers The NetServer Storage System 6 is compatible with the Small Computer System Interface SCSI 2 industry standard Both Fast and Fast Wide SCSI 2 are supported The embedded SCSI controllers in NetServers SCSI host bus adapters HBA or Disk Array Controllers DAC provide the SCSI interface between the host system and the storage system DACs and HBAs are available from Hewlett Packard check with your dealer The NetServers HBAs and DACs include software that supports a variety of operating systems The chassis contains horizontal mass storage shelves called SCSI device shelves in the upper area of the chassis and a hot swap subsystem with six hot swap shelves in two cages in the lower area The S
65. torage devices sold as complete HP system accessory kits are covered by this warranty Customer replaceable parts such as HP SCSI disk drives may be serviced through expedited part shipment In this event HP will prepay shipping charges duty and taxes provide telephone assistance on replacement of the component and pay shipping charges duty and taxes for any part that HP asks to be returned HP mass storage devices such as hard drives and DAT drives sold as component mechanisms are not covered by this on site warranty They are covered under a component replacement warranty provided by the distributor HP Colorado Memory Systems internal tape drives are not covered by this on site warranty they are covered under a replacement warranty included with the product HP products external to the system processor unit such as external storage subsystems printers and other peripherals are covered by the applicable 53 6 Warranty and Software License warranties for those products HP software is covered by the HP Software Product Limited Warranty Non HP products On site visits caused by non Hewlett Packard products whether internal to the system processor unit such as non HP SIMMs or external to the system processor unit such as LAN cabling are subject to standard per incident travel and labor charges Travel restrictions and response time On site service for this product is restricted or unavailable in c
66. uServe account or to obtain information on access numbers and charges in your country you can purchase a CompuServe startup kit at a computer software reseller or you can contact CompuServe directly Mention Representative 133 to receive a free introductory membership with a free usage credit 48 5 Service and Support CompuServe CompuServe Europe P O Box 20212 Postfach 11 69 Columbus Ohio 43220 82001 Unterbaching Muenchen 1 800 524 3388 Germany Direct 1 614 529 1349 Freephone 0130 37 32 Fax 1 614 529 1610 Direct 49 89 66 535 111 Fax 49 89 66 535 242 CompuServe also has offices and agents in the following countries Argentina CompuServe S A Buenos Aires Australia NZ CompuServe Pacific Fujitsu Australia Chatswood NSW Chile ChilePac Santiago France CompuServe SARL Rueil Hong Kong CompuServe Hong Kong Motorola Air Communications Hungary CompuServe Hungary Middle Europe Network Budapest Israel CompuServe Israel Trendline Info Comm Tel Aviv Japan NIFTY Corporation Tokyo Mexico CompuServe Mexico Infoacces S A de C V Mexico City South Africa CompuServe Africa Lynnwood Ridge South Korea ATEL Co Seoul Taiwan TTN Serve Taiwan Telecomm Taipei United Kingdom CompuServe Ltd Bristol Venezuela CompuServe C A Venezuela Caracas From elsewhere call CompuServe in the U S at 1 614 529 1349 Fax 1 614 529 1610 49 6 Warranty and Software Licen
67. ws since the last edition of the HP Support Assistant CD ROM described earlier in this chapter The information in the newsletters is added to the next edition of the HP Support Assistant CD ROM HP NetServer Support News can be obtained in several ways e From the library of the HPSYS forum on CompuServe e Via HP s World Wide Web home pages e Via Internet FTP e From HP s Bulletin Board System Each of these electronic sources is described in this chapter The most convenient way to keep up to date is to visit the HPSYS forum on CompuServe regularly Issues of HP NetServer Support News are posted in the forum as they come out part of the ongoing seminar on HP NetServer systems Telephone Support The HP supplied hardware and software in HP servers are covered by no charge telephone assistance during the warranty period As described below in some geographic areas this telephone support is provided by Hewlett Packard in other areas telephone support is provided by your reseller Telephone support is generally available from the manufacturers and resellers of the various non HP hardware and software components 44 5 Service and Support Hewlett Packard provides telephone assistance in installing configuring and diagnosing the server such that one local client PC is able to log into an HP supported network operating system Assistance with additional functions such as system design operating system upgrades or perfo

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