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HP D1500 Series User's Manual

1. Photo has an unwanted border For small photo paper e For small photo paper with a tear off tab E E e lt Fa o a 3 fe le z 2 Q 84 Troubleshooting For small photo paper If the printout has an unwanted border try the following solutions Align the print cartridges Open the Printer Properties dialog box click the Features tab and verify that the selected paper size matches both the paper size that the photo is formatted for and the size of the paper that is loaded in the printer e Verify that no problem exists with the source image For example if you are printing a scanned image verify that the image was not crooked when it was scanned e Verify that the software application you are using supports borderless printing For small photo paper with a tear off tab If the border appears below the tear off tab then remove the tab e7 c 5 e o X Y 2 Q 3 le x E Problems with borderless documents 85 Chapter 11 Print quality is poor If you are having problems with print quality try the solutions in this section and observe the following guidelines Replace refilled or empty cartridges Check the device settings to make sure that the print mode and paper selection is correct for the paper and the task For more information see Select a paper type Print and evaluate a self test For more information see Print a test page If the self test shows a
2. 4 Depending upon your operating system do one of the following Windows Vista On the Windows taskbar click Start click Control Panel and then click Printers Windows XP On the Windows taskbar click Start click Control Panel and then click Printers and Faxes e Windows 2000 On the Windows taskbar click Start point to Settings and then click Printers Double click the icon for your product to open the print queue On the Printer menu make sure there are no check marks next to Pause Printing or Use Printer Offline On the Printer menu make sure there are no check marks next to Pause Printing or Use Printer Offline If a check mark is present on either option click the menu option to remove it If the menu has the Use Printer Online option select that option to put a check mark next to it If you made any changes try to print again Cause The product was paused or offline If this did not solve the issue try the next solution Solution 7 Clear the print queue manually Solution Manually clear the print queue To clear the print queue manually 1 Cause The print queue needed to be manually cleared If this did not solve the issue try the next solution Depending upon your operating system do one of the following Windows Vista On the Windows taskbar click Start click Control Panel and then click Printers Windows XP On the Windows taskbar click Start click Control Panel and
3. Solution 3 If the print cartridge was dropped wait for it to recover Solution Allow half an hour for the print cartridge to recover Cause A print cartridge was jarred or handled roughly during installation If this did not solve the issue try the next solution Solution 4 Clean the print cartridge nozzles Solution Check the print cartridges If it looks as though there are fibers or dust around the ink nozzles clean the ink nozzle area of the print cartridge For more information see Manually clean print cartridges Cause The print cartridge nozzles needed to be cleaned o Iz z o 7 3 e gt o 92 Troubleshooting If this did not solve the issue try the next solution Solution 5 Clean the print cartridges Solution Check the estimated ink levels remaining in the print cartridges EY NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the print cartridges until print quality becomes unacceptable If there is ink remaining in the print cartridges but you are still noticing a problem print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace th
4. o Iz z o 7 3 e o A gt vo 90 Troubleshooting The printout has a horizontal band of distortion near the bottom of a borderless print Try the following solutions if your borderless print has a blurry band or line on the bottom of it EY NOTE For this issue there is not a problem with your ink supplies Therefore replacing the print cartridges is not necessary Solution 1 Check the paper type Solution 2 Check the print quality setting Solution 3 Rotate the image Solution 1 Check the paper type Solution HP recommends that you use HP Premium Papers or any other paper type that is appropriate for the product Always make sure the paper you are printing on is flat For best results when printing images use HP Premium Plus Photo Paper For more information see Store and handle photo paper Cause The wrong kind of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 2 Check the print quality setting Solution Check the quality setting Use a higher quality setting to increase the amount of ink used for printing For more information see Change the print speed or quality Maximum dpi Cause The print quality setting was set to low If this did not solve the issue try the next solution Solution 3 Rotate the image Solution If the problem persists use the software you installed with the product or
5. 108 E e mail printing 21 envelope printing 24 environment Environmental product stewardship program 101 Environmental information material safety data sheets 102 paper use 102 plastics 102 recycling program 102 error messages out of paper 77 print cartridge errors 57 estimated ink level 52 Exif Print 19 F fast economical printing 37 fax poor quality printouts 89 fax problems poor print quality 89 G general everyday printing 39 grayscale printing 38 greeting card printing 29 H Hewlett Packard Company notices 2 HP Photosmart Software downloading 47 l index card printing 26 ink low 60 streaks on the back of paper 96 ink removing ink from skin and clothing 53 ink backup mode 12 installation program stops 62 installing print cartridges 48 iron on transfer printing 33 L label printing 27 letter printing 23 lights Power light 9 low ink 52 M maintenance print cartridges 54 printer 48 printer body 53 maximum dpi 41 O Order supplies 56 other document printing 21 out of paper 77 P page order setting 37 paper feed fails 97 out of 77 paper jam 76 Paper or other media ordering 56 paper tray 9 paper type selecting 40 phone support period period for support 100 photo fix options 19 photo has unwanted border for small photo paper 85 photo paper storing and handling 20 photo printing borderless photos 15 photos with a border 17 saving money 20 Index photo printing problems
6. Ifthe productis in ink backup mode text and photo quality will differ from those printed when using all print cartridges If you are satisfied with the print quality continue printing in ink backup mode Or replace the missing print cartridge For more information see Ink backup mode Replace print cartridges Cause A print cartridge was missing and the product was printing in ink backup mode If this did not solve the issue try the next solution E Em e lt Fa o v gt fo e z 5 Q 88 Troubleshooting Solution 5 Check the print settings Solution Check the print settings Check the print settings to see if the color settings are incorrect For example check to see if the document is set to print in grayscale e Check the print quality setting and make sure it matches the type of paper loaded in the product You might need to choose a lower print quality setting if colors are running into each other Or choose a higher setting if you are printing a high quality photo and then make sure photo paper such as HP Premium Photo Papers is loaded in the input tray EY NOTE On some computer screens colors might appear differently than they do when printed on paper In this case there is nothing wrong with the product print settings or print cartridges No further troubleshooting is required For more information see Change the print speed or quality Cause The print s
7. Regulatory Model Number is the main product ident er in ory Gocumerrcticn should not be confused with the marketing name or the produ Local contact for regulatory topics only EMEA Hewlett Packard GmbH HORE US Hewlet Pockord 2000 Monceer St Polo A o 94 des Se Supplier s Address 60 Alexandra Terroce 207 01 The Comtech Singapore 119502 ditions 15 This device Sing interlarence thet EC ond the EMC Directos This product a cinignad e Regulatory Modal Nember which stays wih the regulatory capects of the design The ond test reports this number Regulatory notices 107 lt 2 E E p 2 8 2 lt lt o o E Index A accessibility 2 after the support period 100 aligning print cartridges 51 B booklet printing 30 borderless printing 83 bound two sided printing 42 brochure printing 28 buttons Power button 9 C calling HP support 100 cleaning print cartridges automatically 52 print cartridges manually 53 printer body 53 color dull 93 custom paper size 40 D default print settings 45 default printer 45 digital photos 19 document is misprinted document is printed off center or at an angle 98 document printing 22 document prints slowly complex documents are printing 71 ink backup mode 71 Maximum dpi selected 71 multiple programs are open 71 printer software is outdated 71 system requirements 71 dpi maximum 41 duplexing 39 42
8. To delete a printing shortcut 1 Open the Printer Properties dialog box 2 Click the Printing Shortcuts tab 3 Inthe Printing Shortcuts list click the printing shortcut that you want to delete 4 Click Delete The printing shortcut is removed from the list 36 Printing tips EY NOTE Only the shortcuts that you have created can be deleted The original HP shortcuts cannot be deleted Set the page order The page order determines the order in which your multipage documents print To set the page order 1 2 3 4 5 Open the Printer Properties dialog box Click the Advanced tab Click Document Options and then click Layout Options Select one of the following Page Order options Front to back Prints the first page of the document last This setting saves time because you do not have to reorder the printed pages It is the appropriate setting for most print jobs Back to front Prints the last page of the document last Select any other print settings that you want and then click OK Fast Economical printing Use Fast Economical printing to produce draft quality printouts quickly To use Fast Economical printing 1 2 3 4 Open the Printer Properties dialog box Click the Printing Shortcuts tab In the Printing Shortcuts list click Fast Economical Printing Specify the print settings that you want and then click OK e Z o c Z c E a Set the page order 37
9. In the Size drop down list select Custom The Custom Paper Size dialog box is displayed In the Name box type a name for the custom paper size In the Width and Length boxes type the dimensions of the custom paper size The minimum and maximum dimensions are displayed beneath Width and Length Click the unit of measurement Inches or Millimeters Click Save to save the custom paper size Click OK to exit the Custom Paper Size dialog box To use the custom paper size select its name in the Size drop down list om 9 0 xo Select a paper type When printing a higher quality document HP recommends that you select a specific paper type To select a specific paper type 1 Open the Printer Properties dialog box 2 Click the Features tab 3 Click More in the Paper Type drop down list and then select the paper type that you want to use 4 Click OK 5 Select any other print settings that you want and then click OK Change the print speed or quality The HP Deskjet automatically chooses a print quality and speed setting depending on the paper type setting you select You can also change the print quality setting to customize the speed and quality of the print process v EB El a E o 4 o 7 40 Printing tips Print quality settings Fast Draft produces draft quality output at the fastest printing speed while using the least amount of ink Normal provides the best balance between print quality and
10. Troubleshooting Solution 3 Clear the print queue Solution Restart your computer to clear the print queue To clear the print queue 1 2 3 Restart your computer After the computer has restarted check the print queue a Depending upon your operating system do one of the following Windows Vista On the Windows taskbar click Start click Control Panel and then click Printers Windows XP On the Windows taskbar click Start click Control Panel and then click Printers and Faxes Windows 2000 On the Windows taskbar click Start point to Settings and then click Printers b Double click the icon for your product to open the print queue If there are no print jobs pending the issue might have been resolved Try to print again Cause The computer needed to be restarted to clear the print queue If this did not solve the issue try the next solution Solution 4 Check the printer cable connection Solution Disconnect the USB cable from the computer and product and then reconnect it To disconnect and reconnect the USB cable 1 2 3 4 5 Cause The USB cable needed to be disconnected If this did not solve the issue try the next solution Disconnect the USB cable from the product Disconnect the USB cable from the computer Leave the USB cable disconnect for 5 6 seconds Reconnect the USB cable to the product and the computer Q After reconnecting the USB cable the product should s
11. a Iz 5 le o lt Y 2 Q 3 o E Document prints slowly 71 o Iz z o 7 3 e El o Chapter 11 Resolving print cartridge error messages 72 After you install a print cartridge the Power light begins to blink The printer will not print One of the following messages may appear on your computer screen Print Cartridge Problem Incorrect Print Cartridge s Incorrectly Installed Cartridge s Print Cartridge s Missing Work through the following sections in order When the Power light stops blinking you have solved the problem EY NOTE In the procedures below the problem cartridge is identified by the blinking Power light The Power light blinks when either one or both cartridges are causing the problem e Solution 1 Remove and reinstall the print cartridges e Solution 2 Clean the print cartridge contacts e Solution 3 Print in ink backup mode Solution 1 Remove and reinstall the print cartridges Solution The print cartridge may not have full electrical contact with the printer Removing and reinstalling the cartridge may help EY NOTE HP cannot guarantee the quality of remanufactured or refilled cartridges To verify and install the correct print cartridges 1 2 Make sure the printer is on Press the Power button if it is not lit Open the printer cover and then wait until the print cartridge carriage is idle and silent Press down lig
12. oooooconocccicinnncococccnccocooncnncnncnnnnnnnnncnnnnnn nn nn cnn cnn nnn cnn cnn aan enr enn nnn 102 Recycling prod Mii aia laa 102 HP inkjet supplies recycling program ssssssssssenememeeenenen nennen 102 Energy Star notice on t cote rs ed ee 102 Disposal of waste equipment by users in private households in the European Boe A O 104 Regulatory notices 2 reete tene cei redde ce eade Ede ede eiea Eee oz ea dee de ngog 104 FOC statement 3 pugiles ise ouest as 105 LED indicator statement een ea here tet See el e Ree 105 Notice to users IM Korea 2 oerte pei oo cta Ede dba e 106 VCCI Class B compliance statement for users in Japan seeeeeee 106 Notice to users in Japan about the power cord ssssssssseeeeeeen 106 Toxic and hazardous substance table sssssseeeee enm eene 106 HP Deskjet D1500 Printer series declaration of conformity 107 Ls O O 108 Welcome Welcome to the HP Deskjet D1500 Printer series Help For details on how to use your computer and the printer together see the following table and select an appropriate topic You can also use the table of contents pane on the left to locate information If you are using the product with a Windows 2000 computer some features may not be available For more information see Notice to Windows 2000 users oy wi
13. see 44 Print letters Print brochures Print transparencies Printing tips 8 Printer software Make the HP Deskjet the default printer Set the default print settings for all documents Use the Printer Properties dialog box to select printing options Use the What s This help to learn more about specific print settings Download printer software updates for the latest features and improvements o E E 7 m o gt a Make the HP Deskjet the default printer You can set the HP Deskjet as the default printer to use from any software program This means that the HP Deskjet is automatically selected in the printer drop down list when you Click Print from the File menu in a software program Windows Vista users 1 On the Windows taskbar click Start and then click Control Panel 2 Click Printers 3 Right click the HP Deskjet icon and then click Set as default printer Windows XP users 1 On the Windows taskbar click Start and then click Printers and Faxes 2 Right click the HP Deskjet icon and then click Set as Default Printer Windows 2000 users 1 On the Windows taskbar click Start point to Settings and then click Printers 2 Right click the HP Deskjet icon and then click Set as Default Printer Set default print settings The HP Deskjet uses default print settings for all documents unless you specify other settings Printer software 45 Chapter 8 T
14. then click Printers and Faxes e Windows 2000 On the Windows taskbar click Start point to Settings and then click Printers Double click the icon for your product to open the print queue On the Printer menu click Cancel all documents or Purge Print Document and then click Yes to confirm If there are still documents in the queue restart the computer and try printing again after the computer has restarted Check the print queue again to make sure it is clear and then try to print again If the print queue is not clear or if itis clear but jobs are still failing to print proceed to the next solution D c 5 le o lt Y 2 a ej E Printer does not print 69 Chapter 11 Solution 8 Restart the print spooler Solution Restart the print spooler To stop and restart the print spooler 1 Depending upon your operating system do one of the following Windows XP and Windows Vista On the Windows taskbar click Start and then click Control Panel e Windows 2000 On the Windows taskbar click Start point to Settings and then click Control Panel 2 Double click Administrative Tools and then double click Services 3 Scroll down the list and click Print Spooler and then click Stop to stop the service 4 Click Start to restart the service and then click OK 5 Restart the computer and try printing again after the computer has restarted Cause The print spooler needed to be restarted If t
15. verifying print settings 82 photos digital 19 do nat print correctly 82 placing a call 100 poor fax printout quality 89 poor printout quality 87 postcard printing 25 poster printing 32 power light is flashing if an error message appears 65 if no error message appears 65 presentation printing 44 print distorted printout 91 faded 93 quality troubleshoot 87 89 92 94 vertical streaks 95 Web pages 43 print cartridges aligning 51 cleaning automatically 52 cleaning manually 53 installing 48 low on ink 60 maintaining 54 ordering information 52 previously used 59 print with one print cartridge 12 replacing 11 selection numbers 48 used with the printer 11 Print or ink cartridges ordering 56 print preview 39 print quality smeared ink 87 print resolution 41 print settings changing 46 default settings 45 print speed 40 printer does not feed paper 77 printer features 8 printer is not printing 65 printer is stalled 74 printer maintenance 48 printer name does not appear 64 printer prints on multiple sheets at once 81 printer properties 46 printer software downloading updates 47 printer specifications 101 printer Toolbox 55 printer troubleshooting 57 printing 4800 x 1200 optimized dpi 41 booklets 30 borderless photos 15 bound two sided printing 42 brochures 28 custom paper size 40 digital photos 19 documents 22 e mails 21 envelopes 24 Exif Print 19 fast economical 37 general everyday printing 39 grayscale 38
16. 1 Lad e gt 1 o E 1 Yay For instructions about connecting the printer with a USB cable see the Setup Guide that came with the printer Ef NOTE A USB cable might not be packaged with your printer 14 Connect the printer 5 Print photos The printer software offers several features that make printing digital photos easier and improve photo quality Learn how to print photos P Print borderless photos Print photos with a border Learn how to perform other photo printing tasks e Print an Exif Print formatted photo if you have Exif Print enabled software Prevent photo paper from curling by following the photo paper storage and handling guidelines Save money and ink when printing photos by using HP Everyday Photo Paper Print borderless photos To print borderless photos use 4 x 6 inch photo paper with a 0 5 inch tab 10 x 15 cm with 1 25 cm tab The photo prints without borders on three sides and with a small border on the bottom edge that you tear off to make the photo completely borderless Print photos EY NOTE If you are using the product with a Windows 2000 computer some features may not be available For more information see Notice to Windows 2000 users Guidelines Use 4 x 6 inch photo paper with a 0 5 inch tab 10 x 15 cm with 1 25 cm tab Do not print borderless photos in ink backup mode Always have two print cartridges installed in th
17. 3 o Co 5 x n c o 7 56 Shop for ink supplies 11 Troubleshooting Error messages Installation problems Power light is on or flashing Printer does not print Document prints slowly Print cartridge problems Paper problems e Photos do not print correctly e Problems with borderless documents Print quality is poor Document is misprinted e f you continue to have problems Error messages If an error message displays on the computer screen check the following topics for a solution Print cartridge error messages Paper Mismatch or Paper Size message e Out of paper There was an error writing to USB port Two way communication cannot be established or Printer not responding Print cartridge error messages If you receive a print cartridge error message see one of the following topics Incorrect print cartridge or print cartridge missing Print cartridge problem message Print cartridge carriage is stuck Print cartridge is in the wrong slot Non HP print cartridges Incompatible print cartridges e Previously used genuine HP cartridge Original HP ink depleted Lowon ink e Printing in ink backup mode Incorrect print cartridge or print cartridge missing The printer can only print when the correct print cartridges are installed If you receive a print cartridge error message one or both of t
18. Cause There was not enough paper in the input tray The text edges are jagged Try the following solutions if the text in your printouts is not sharp and the edges are rough Solution Use TrueType or OpenType fonts to ensure that the product is able to print smooth fonts When selecting a font look for the TrueType or OpenType icon Some software applications offer custom fonts that have jagged edges when enlarged or printed Also if you want to print bitmapped text it might have jagged edges when enlarged or printed Cause The font was a custom size Document is misprinted Text and images are misaligned e Document is printed off center or at an angle Parts of the document are missing or printed in the wrong place Envelope is printed at an angle Document does not reflect the new print settings Text and images are misaligned If the text and images on your printouts are misaligned then align the print cartridges For more information on aligning print cartridges see Align the print cartridges D Iz 5 le o lt Y 2 Q 3 o Document is misprinted 97 Chapter 11 Document is printed off center or at an angle 1 Verify that only one type of paper is placed in the paper tray and that the paper has been placed in the tray correctly 2 Verify that the paper guide fits firmly against the edge of paper 3 Reprint the document Parts of the document are m
19. Guidelines Do not exceed the paper tray capacity 20 postcards Prepare to print 1 Slide the paper guide all the way to the left 2 Place the cards in the right side of the tray The side to be printed on should face down and the short edge should point toward the printer 3 Push the cards into the printer until they stop 4 Slide the paper guide firmly against the edge of the cards 8 o E 5 9 Le v E o e m E a Print postcards 25 v az E m o e gt 1 a 1 c El 1 E 7 Chapter 6 Print 1 Open the Printer Properties dialog box 2 Click the Features tab and then specify the following print settings Paper Type Click More click Specialty Papers and then select an appropriate card type Print Quality Normal or Best e Size An appropriate card size 3 Select any other print settings that you want and then click OK Use the What s This help to learn about the features that appear in the Printer Properties dialog box EY NOTE If an out of paper message is displayed see Out of paper for help in resolving the problem Print index cards and other small media Guidelines Do not exceed the paper tray capacity 20 cards Prepare to print 1 Slide the paper guide all the way to the left 2 Place the cards in the right side of the tray The side to be printed on should face down and the short edge should point toward the printer 3 Pus
20. HP Paper Feed Cleaning Kit to clean the paper feed rollers and resolve this issue To see if this affects your product go to www hp com support Search for HP Paper Feed Cleaning Kit for more information about this kit and to check whether it is required for your product Cause The paper feed rollers were dirty and needed to be cleaned with the HP Paper Feed Cleaning Kit If this did not solve the issue try the next solution Solution 5 Clean the rollers Solution Clean the rollers Make sure you have the following materials available Lint free cloth or any soft material that will not come apart or leave fibers e Distilled filtered or bottled water o Iz z o 7 3 e A gt vo 80 Troubleshooting To clean the rollers 1 Turn off the product and remove the power cord 2 Remove the rear door to access the rollers 3 Dip the lint free cloth into the purified or distilled water and squeeze any excess water from it Clean the rubber rollers to remove any dust or dirt buildup Replace the rear door Gently push the door forward until it snaps into place Plug the power cord back in and turn on the product Try to print again DNO O9 91 Cause The rollers were dirty and needed to be cleaned If this did not solve the issue try the next solution Solution 6 Contact HP support for service Solution If you have completed all of the steps provided in the previous solu
21. Japan about the power cord NACA AMENLERI KESRUVEEU ARENERITD EL MORRTEERERFEA Toxic and hazardous substance table ES REHE 6T0887 459p mh ur gt k z 12 a les les a m 3 E Hl Ht bebo ebbe 0 HAMAS HE PORNO ABA RIE RMT SIT 11363 2006 B8 RUM XML PREHS HRPSDA KARHREABABOR ERA FSIT11363 2006 HAH E FREAMANSCRRMATO AER AAN ARA Bi E FUERIT ERIS tH ASI A 106 Technical information HP Deskjet D1500 Printer series declaration of conformity CA DECLARATION OF CONFORMITY according to ISOWEC 17050 1 and EN 17050 1 insest Supplier s Name Hewlett Packard Company declares that Regulatory Model Number Y VCVRAO AC Power Adapter 0957 223 Product Options All conforms to the following Product Specifications and Regulations EMC Class B 1997 A120 998 Al j A2 2003 O A2 2005 5 41 2001 FCC CFR 47 Pan 15 CISPR 24 1997 A1 200 A2 2002 Safety EN 60950 1 2001 EN 5 1 1994 4 A1 IEC 50950 1 2001 IEC 60825 1 1993 A1 1997 A2 2 This device complies with port I tho FCC Rules Operotion is sebied to the folowing may nof cause horm ul interference ancl 12 this device must occapl any int faranca receiv may couse undesired cperctticr The product herewith complies wth the requirements of the Low Voltege Directve 2006 95 2004 108 EC and conies the CE marking accordingly Additional Information
22. Web page You can print a Web page from your Web browser on the HP Deskjet If you use Internet Explorer 6 0 or higher for Web browsing you can use HP Smart Web Printing to ensure simple predictable web printing with control over what you want and how you want it printed You can access HP Smart Web Printing from the toolbar in Internet Explorer For more information about HP Smart Web Printing see the help file provided with it To print a Web page 1 Make sure you have paper loaded in the input tray 2 On the File menu in your Web browser click Print xx TIP For best results select HP Smart Web Printing on the File menu A check mark appears when it is selected The Print dialog box appears e 5 o c Z c c a Print a Web page 43 v EB El a E o S o 7 Chapter 7 3 4 5 Make sure the product is the selected printer If your Web browser supports it select the items on the Web page that you want to include in the printout For example in Internet Explorer click the Options tab to select options such as As laid out on screen Only the selected frame and Print all linked documents Click Print or OK to print the Web page XX TIP To print Web pages correctly you might need to set your print orientation to Landscape Presentation printing Use Presentation printing to print high quality documents including letters brochures and transparencies For more information
23. about the paper capacity requirements and other specifications for the printer Welcome 5 Chapter 1 continued Section Description HP inkjet supplies recycling program Find out how to recycle print cartridges 6 Welcome Special features Congratulations The HP Deskjet is equipped with several exciting features User friendly Easy to install and operate Borderless printing Print 4 x 6 inch photos to the edges of the paper by using the borderless printing feature For information see Print borderless photos Estimated ink levels Know the approximate ink level of each print cartridge with the Estimated Ink Levels option in the printer Toolbox For information see View estimated ink levels Ink backup mode Print with one print cartridge For information see Ink backup mode Special features 7 o P4 3 E S E o 7 e o 3 Get started Printer at a glance e Power button and light Papertray Print cartridges nk backup mode Printer at a glance Click the links below to learn about the printer features Power button and light 2 Paper tray Print cartridges la o e o Ld y A o 2 8 Get started 1 USB port Power button and light Use the Power button to turn the printer on and off lt can take a few seconds for the printer to turn on after you press the Power button 1 Powe
24. access door and reconnect the power cord Press the Power button to turn on the printer Try the print job again to see if this procedure resolved the issue If this did not solve the issue try the next solution Solution 4 Verify the power source Solution Verify that the printer is properly connected to a suitable power source To verify the power source 1 2 Verify that the computer and the printer have a two prong power plug Remove the printer cable from any power strips or surge suppressors and then plug it directly into a grounded three prong wall outlet Try the print job again to see if this procedure resolved the issue EY NOTE Ifthe printer prints when plugged directly into a wall outlet the power strip or surge suppressor may not be allowing sufficient voltage to reach the product o c 5 le lt Y 2 Q 3 o E Print cartridge problems 75 Chapter 11 If this did not solve the issue try the next solution Solution 5 Remove and reinstall the print cartridges Solution Improper placement or installation of the print cartridges can cause the printer carriage to stall Remove and reinstall the print cartridges For more information see Installation instructions Paper problems Paper jam e Printer does not feed paper e Out of paper Printer prints on multiple sheets at once Paper jam To clear a paper jam 1 Remove the paper from the
25. defect try the following Clean the print cartridges automatically For more information see Automatically clean print cartridges If there are ink streaks in your prints clean the electrical contacts For more information see Manually clean print cartridges Replace the print cartridge For more information see Replace print cartridges Ifthe self test does not show a problem investigate other causes such as the image file or software program For additional print cartridge troubleshooting visit the HP Web site at www hp com support This section contains the following topics Wrong inaccurate or bleeding colors Ink is not filling the text or graphics completely The printout has a horizontal band of distortion near the bottom of a borderless print Printouts have horizontal streaks or lines e Printouts are faded or have dull colors e Printouts seem blurry or fuzzy e Printouts have vertical streaks e Printouts are slanted or skewed Ink streaks on the back of the paper e Paper is not picked up from the input tray The text edges are jagged E E e lt Fa o a 3 le e z 5 Q 86 Troubleshooting Wrong inaccurate or bleeding colors If your printout has one of the following print quality problems try the solutions in this section for help Colors look slightly different than what you expected For example the colors in your graphic or
26. feed paper 77 printer is not printing 65 printer is stalled 74 printer name does not appear 64 streaks on photo 84 text and images are misaligned 97 unwanted border on photo 84 two sided printing 39 U Unknown Device message 63 updates downloading for software 47 HP Photosmart Software 47 USB connecting the printer 14 Ww Web pages print 43 What s This help 47 110
27. greeting cards 29 high quality 41 index cards and small media 26 iron on transfers 33 labels 27 letters 23 maximum dpi 41 multiple pages on single sheet 38 other documents 21 photos 15 photos with a border 17 postcards 25 posters 32 presentation printing 44 print preview 39 print quality 40 print resolution 41 print settings 46 print speed 40 resizing documents 42 selecting a paper type 40 setting the page order 37 software 45 tips 35 transparencies 28 two sided printing 39 with one print cartridge 12 Printing Shortcuts tab 35 printing tips 35 problems with borderless documents for small photo paper with a tear off tab 85 R Real Life Technologies 19 recycle ink cartridges 102 removing ink from skin and clothing 53 resizing documents 42 S settings 46 smeared ink 87 Supplies ordering 56 T test page printing 35 text jagged 97 not filled in 89 smooth fonts 97 Toolbox 55 transparency printing 28 troubleshoot fax problems 89 print quality 87 troubleshooting borderless printing guidelines 83 borderless printing problems 82 document does not reflect new print settings 98 document prints slowly 71 envelope prints at angle 98 image prints at angle 83 installation program stops 62 misprinted document 97 multiple pages print at once 81 paper jam 76 109 parts of the document are missing or in wrong place 98 photo printing problems 82 poor print quality 86 printer 57 printer does not
28. ink backup mode message and two print cartridges are installed in the printer verify that the protective piece of plastic tape has been o Iz z o 7 3 e A gt vo 60 Troubleshooting removed from each print cartridge When plastic tape covers the print cartridge contacts the printer cannot detect that the print cartridge is installed To remove plastic tape from a print cartridge A Hold the print cartridge so that the copper strips are on the bottom and facing toward the printer and then carefully remove the plastic tape 1 Remove plastic tape A CAUTION Do not touch the print cartridge ink nozzles or copper contacts Touching these parts will result in clogs ink failure and bad electrical connections Do not remove the copper strips They are required electrical contacts Cause Whenthe printer detects that only one print cartridge is installed ink backup mode is initiated This printing mode lets you print with a single print cartridge but it slows the printer and affects the quality of printouts Paper Mismatch or Paper Size message Solution n Microsoft Word prior to printing envelopes set the paper size to 10 envelope on the Features tab of the Printer Preferences dialog box EY NOTE Donotset the paper size from the Printers folder or from the printer icon located in the lower right hand corner of the screen next to the clock because this will affect all appl
29. into the drive b Follow the onscreen instructions When the installation program prompts you connect the USB cable and the power cord to the printer and then make sure that the printer is on EY NOTE Do not connect the USB cable until you are told to do so c Follow the onscreen instructions to finish the installation 9 Restart the antivirus program Unknown Device message displays Cause During installation an Unknown Device message might be displayed when you connect a USB cable between the printer and the computer A possible cause might be a defective USB cable Solution EY NOTE This is not a problem if you are using Windows 2000 If you are using Windows 2000 and this message is displayed you can continue with the software installation To resolve the problem Disconnect the USB cable from the printer Disconnect the power cord from the printer Wait approximately 30 seconds Reconnect the power cord to the printer Reconnect the USB cable to the printer If the Unknown Device message is still displayed replace the USB cable OO ONS a Iz 5 le lt Y 2 Q S o E Installation problems 63 Chapter 11 Printer name does not appear Solution If the printer software seems to install correctly but the printer name does not appear in the list of printers when you click Print on the File menu or in the Printers folder in Control Panel try reinstalling t
30. nn nan 33 7 Printing tips Ptint a test PAGS uit ete ic edil tdi 35 e e E 1 E c 7 Printing Shortcuts oit tet cene Dt E Re t cot eene deett eve d Sete edet de Ch Ee dein tcc i DE OE 35 Create printing shortcuts 2 iret e We eae o oes Vae een 36 Delete printing SROFrtCU S oooonoonincccnncncnonccccconcnonannconcnnnnnnnno conc eene nenn nnne n ne enn essen st ne nn cnica 36 Setithe page Orde 2 e Ete RR e Mene en ES 37 Fast Economical printirig 2 n ott er e IRURE Eran 37 Print multiple pages on a single sheet of Paper ooooocccccccncccccccccconononcnncnnonancnnnnnnnnannnnnnnnnannn cnn 38 Printirgrayscale ido lee e RU oer ERR E ERI MEER S 38 Twossided ptinting oi cioe oa 39 General Everyday printidQ oooooooccccnnnnnocococccnnccocononnncnnnnnnnnononnnnncnnnnnn cnn nnncnnnnnn tr sre nn nennen nnne 39 NO c m 39 Seta custom paper size cesses a ene Ed ei ede eiaa airat rene 40 Selecta paper type eei ese telnet NO e teta iU 40 Change the print speed or quality eese enne 40 Print resol tlOn s nne teo xr E Le pit 41 Eno 41 RESIZE document erre Gor a iet Rb tr telo a p RR 42 Bound two sided documents 4 erede nia 42 Pridtia Web page acie ebore bee E EP e DUREE E EE n dde 43 Presentation printing 1 ceto cir eee Ee basse ule EE eoe ot edet dece lese Ete de a bue le bec 44 Printer soft
31. of paper contains between 10 and 25 sheets of paper 8 Insert the stack of paper into the paper tray with the short edge forward and the print side down Slide the stack of paper forward until it stops N o Iz z o 7 3 e A El co 78 Troubleshooting 10 11 Slide the paper width and paper length guides inward until they stop at the edges of the paper EY NOTE Do not overload in the paper tray Make sure the stack of paper fits within the paper tray Make sure the print settings paper size and type match the paper loaded in the paper tray See the following tasks for information about checking and changing these settings Try to print again To set the paper size oN gt a Make sure you have paper loaded in the input tray On the File menu in your software application click Print Make sure you have selected the correct printer Click the button that opens the Printer Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab In the Resizing Options area click the appropriate paper size from the Size list The following table lists the suggested paper size settings for the different types of paper you can load in the input tray Make sure to look atthe long list of choices in the Size list to see if a defined paper size already exists for the type of paper yo
32. of the paper sjuajuoy Document is misprinted 2 7 2 one ede aa 97 Text and images are Misaligned oooooncncccnnnnnncocccnconnnnononccnnoncnnnnoncnnnnnano conc nn nc enne nennen 97 Document is printed off center or at an angle sssssssssssssssseeen 98 Parts of the document are missing or printed in the wrong place sssssss 98 Envelope is printed at an Angle ccccccccceeeeeeeeceeceeeeeseceneaeeeeeeeeeesenaaeaeeeeeeeseeeennieaeeeeeees 98 Document does not reflect the new print settings see 98 If you continue to have problems ssssseee enne eene nennen 98 HP support Ink cartridge warranty inforMatiON oooonnncccccnnnnnnccnnononccnnnnccnnnnoncnnnnnnnnnnno nn nennen ennt nn nnne 99 SUPPOT PTOCESS E 99 HP support by phOoles nie tene tp is tede 100 Phone support Period cececeeceeceeeeeeeeeeeae cece ee eeceeaaeceeeeeseesecaeeeeeeeeeeeeaeaaeeeeseseecieaeeeeeess 100 Placirig a call a sesh Rd RUANDA RE 100 After the phone support period sssssssseeeeene emm eene nne 100 B Technical information Printer specifications ceci A A ta 101 Notice to Windows 2000 USBIS cocino 101 Environmental product stewardship prOYQTAM ooococccocccnccccconononcnnnnnnonnnnoncnnnnnnnnnnnnnnnncnnnnnannnnns 101 PAPERS UE M 102 Dicti m M REES 102 Material safety data SheetS
33. paper loaded in the input tray e Check the quality setting Use a higher quality setting to increase the amount of ink used for printing For more information see Select a paper type Change the print speed or quality Maximum dpi Cause The paper type or print quality settings were incorrect o Iz z o 7 3 e o gt co 94 Troubleshooting If this did not solve the issue try the next solution Solution 2 Check the resolution of the image Solution Check the resolution of the image If you are printing a photo or graphic and the resolution is too low it will be blurry or fuzzy when printed If a digital photo or rasterized graphic has been resized it can be blurry or fuzzy when printed Cause The resolution of the image was low Printouts have vertical streaks Refer to this section if your printout has lines streaks or marks on it that run up and down or lengthwise down the page EY NOTE For this issue there is not a problem with your ink supplies Therefore replacing the print cartridges is not necessary Solution HP recommends that you use HP Premium Papers or any other paper type that is appropriate for the product Always make sure the paper you are printing on is flat For best results when printing images use HP Premium Plus Photo Paper For more information see Store and handle photo paper Cause The wrong kind of paper was loaded in the inp
34. paper tray 1 Verify that the photo paper is placed in the paper tray with the side to be printed on facing down 2 Slide the paper forward until it stops 3 Slide the paper guide firmly against the edge of the paper Do not press the guide so firmly against the paper that the paper bends or curls For more information see Print documents Print photos Check the printer properties Open the Printer Properties dialog box and verify the following options Tab Setting Size An appropriate paper size Paper Type An appropriate photo paper Features Print Quality Best or Maximum dpi NOTE For more information on enabling the maximum dpi mode see Maximum dpi Problems with borderless documents Borderless printing guidelines Image is printed at an angle E e lt Fa o v gt fo e z 5 co 82 Troubleshooting Streaks appear in a light portion of a photo Fading occurs on the edges of a photo Photo has an unwanted border Borderless printing guidelines When printing borderless photos or brochures follow these guidelines Verify that the paper size that is specified in the Paper Size drop down list on the Printing Shortcuts tab matches the size of the paper that is loaded in the paper tray Select the appropriate paper type in the Paper Type drop down list on the Printing Shortcuts tab If printing in grayscale select High Quality under Print in Grayscale on
35. photo fix HP Real Life Technologies enhance the quality of your printed photos In most cases you do not need to change the Basic default print setting The Basic setting sharpens the images that you print and improves the quality and clarity of low resolution images such as those downloaded from the Internet You can change the setting to Full if the images that you print are under exposed or over exposed contain dark areas or red eye or have colors that appear washed out You can also select the Off setting if you prefer to edit the image manually in a software program such as HP Photosmart Software xx TIP You can remove red eye coloring in the photo when using the Off or Basic mode by selecting the Remove red eye check box To change the HP Real Life Technologies setting 1 Open the Printer Properties dialog box 2 Click the Features tab 3 In the HP Real Life Technologies Photo fix drop down list select the appropriate setting for the photo you are printing Exif Print Exif Print Exchangeable Image File Format 2 2 is an international digital imaging standard that simplifies digital photography and enhances printed photos When a photo is taken with an Exif Print enabled digital camera Exif Print captures information such as exposure time type of flash and color saturation and stores it in the image file The printer software then uses this information to automatically perform image specific enhancements to
36. photo look one way on your computer screen but print out differently You expected to see one color in the printout and a completely different color appeared For example magenta was replaced with cyan in your printout Colors run into each other or look like they have been smeared on the page The edges might have a feathering appearance instead of being sharp and defined Solution 1 HP recommends using genuine HP print cartridges Solution 2 Check the paper loaded in the input tray Solution 3 Check the paper type Solution 4 Check to see if the product is in ink backup mode Solution 5 Check the print settings Solution 6 Clean the print cartridges Solution 1 HP recommends using genuine HP print cartridges Solution Check to see if your print cartridges are genuine HP print cartridges HP recommends that you use genuine HP print cartridges Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results time after time EY NOTE HP cannot guarantee the quality or reliability of non HP supplies Printer service or repairs required as a result of using a non HP supply will not be covered under warranty If you believe you purchased genuine HP print cartridges go to www hp com go anticounterfeit Cause Non HP ink was being used If this did not solve the issue try the next solution Solution 2 Check the paper loaded in the input tray Sol
37. product To remove excess ink using plain paper 1 2 3 4 Load several sheets of plain paper in the paper tray Wait five minutes Print a document with little or no text Check the back of the paper for ink If there is still ink on the back of the paper try printing on another page of plain paper Cause Ink accumulated inside the product where the back of the paper rests during printing If this did not solve the issue try the next solution Solution 2 Wait while the ink dries Solution Wait at least thirty minutes for the ink inside the product to dry then try the print job again Cause The excess ink in the product needed to dry out Troubleshooting Paper is not picked up from the input tray Solution Do one of the following Ifthe product is out of paper or there are only a few sheets remaining load more paper in the input tray If there is paper in the input tray Remove the stack of paper from the input tray and verify that all the paper in the input tray is the same size and type Replace any paper that is ripped dusty wrinkled or bent If the paper is curled uncurl the paper by gently bending it in the opposite direction of the curl or replace the paper Tap the stack of paper on a flat surface to align the edges Verify that the stack of paper contains between 10 and 25 sheets of paper Reload the paper into the input tray Follow the prompts on the display to continue
38. right side of the tray The side to be printed on should face down and the short edge should point towards the printer Print photos with a border 17 Chapter 5 4 Push the paper into the printer until it stops 5 Slide the paper guide firmly against the edge of the paper 2 Large photos Print v EB E kel 7 e no EY NOTE If your software program includes a photo printing feature follow the instructions that are provided with the software program Otherwise follow these instructions 1 Open the photo in a software program that allows editing such as HP Photosmart Software 2 Open the Printer Properties dialog box 3 Click the Printing Shortcuts tab 4 Inthe Printing Shortcuts list click Photo Printing with white borders and then select the following options Print Quality Normal or Best EY NOTE For maximum dpi quality go to the Advanced tab and then select Enabled from the Maximum dpi drop down list For more information see Maximum dpi Paper Type An appropriate photo paper type Paper Size An appropriate photo paper size Orientation Portrait or Landscape 5 If necessary change the HP Real Life Technologies photo fix setting 6 Select any other print settings that you want and then click OK Use the What s This help to learn about the features that appear in the Printer Properties dialog box 18 Print photos HP Real Life Technologies
39. some portions of the HP Web site are available in English only NOTE Ordering print cartridges online is not supported in all countries regions If it is not supported in your country region contact a local HP reseller for information about purchasing print cartridges To order print cartridges from your desktop A Click the Shop for HP Supplies icon on your desktop to connect to HP SureSupply You will see a list of original HP printing supplies that are compatible with your device as well as options to conveniently purchase the supplies you need options vary by country region If you deleted this icon from your desktop click the Start menu point to the HP folder then click Shop for Supplies To order HP printing supplies through the HP Solution Center 1 In the HP Solution Center click Settings point to Print Settings and then click Printer Toolbox EY NOTE Youcanalso open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Features tab and then click Printer Services 2 Click the Estimated Ink Levels tab 3 Click Ink Cartridge Ordering Information The ink cartridge reorder numbers appear 4 Click Order Online HP sends detailed printer information including model number serial number and ink supply levels to an authorized online reseller The supplies you need are preselected you can change quantities add or remove items and then check out
40. speed and is appropriate for most documents Best provides the best balance between high quality and speed and can be used for high quality prints For most documents the Best setting prints more slowly than the Normal setting EY NOTE For maximum dpi quality go to the Advanced tab and then select Enabled from the Maximum dpi drop down list For more information see Maximum dpi To select a print quality and speed 1 Open the Printer Properties dialog box 2 Click the Features tab 3 In the Paper Type drop down list select the type of paper that you have loaded 4 In the Print Quality drop down list select the appropriate quality setting for your project Print resolution The printer software displays the print resolution in dots per inch dpi The dpi varies according to the paper type and print quality that you select in the printer software To view the print resolution 1 Open the Printer Properties dialog box 2 Click the Features tab 3 In the Paper Type drop down list select the type of paper that you have loaded 4 In the Print Quality drop down list select the appropriate print quality setting for your project 5 Click the Resolution button to view the print resolution dpi Maximum dpi Use maximum dpi mode to print high quality sharp images To get the most benefit from maximum dpi mode use it to print high quality images such as digital photographs When you select the maximum dp
41. tab Set the order that the pages print Save money Use Fast Economical printing Print multiple pages on a single sheet of paper Print in grayscale Print a two sided document Save money and ink when printing photos by using HP Everyday Photo Paper Enhance the quality of prints Preview the document before printing it Print on a custom paper size Select a paper type Change the print speed and quality View the print resolution Achieve the highest printing resolution with Maximum dpi Resize a document as needed Print a test page You can print a test page to verify that the printer can print from the computer correctly To print a test page 1 2 3 Printing shortcuts Use printing shortcuts to print with print settings that you use often The printer software has several specially designed printing shortcuts that are available in the Printing Shortcuts list Load Letter or A4 unused plain white paper in the paper tray Open the printer Toolbox On the Device Services tab click the Print a Test Page button The Print a Test Page dialog box is displayed Click the Print Page button Recycle or discard the test page e 5 D c Z c E a Printing tips 35 v EB El E o 4 o 7 Chapter 7 EY NOTE When you select a printing shortcut the appropriate printing options are automatically displayed You can leave them as is or change them Us
42. the Color tab Do nat print borderless documents in ink backup mode Always have two print cartridges installed in the printer when printing borderless documents For more information see Ink backup mode Image is printed at an angle Verify that no problem exists with the source image For example if you are printing a scanned image verify that the image was not crooked when it was scanned If the problem is not caused by the source image follow these steps 1 2 3 4 Remove all paper from the paper tray Load the photo paper correctly in the paper tray Verify that the paper guide fits firmly against the edge of the paper Follow loading instructions for the paper type Problems with borderless documents a Iz 5 le o lt Y 2 Q 3 o 83 Chapter 11 Streaks appear in a light portion of a photo If streaks appear in a light portion of a photo approximately 63 mm 2 5 inches from one of the long edges of the photo try using maximum dpi mode to print the photo For more information see Maximum dpi Fading occurs on the edges of a photo Verify that the photo paper is not curled If the photo paper is curled place the paper in a plastic bag and gently bend it in the opposite direction of the curl until the paper lies flat If the problem persists then use photo paper that is not curled For instructions about preventing photo paper from curling see Store and handle photo paper
43. then click Printers Windows XP On the Windows taskbar click Start click Control Panel and then click Printers and Faxes Windows 2000 On the Windows taskbar click Start point to Settings and then click Printers Right click the icon next to the product and select Properties Click the Ports tab to verify that the product is using the correct port The port that the product is using is highlighted and has a check mark next to it The product should be set to use a DOTA or the USBOOX where X is replaced by a number port If the product is using the wrong port click the correct port to select it The port that the product is now using is highlighted and has a check mark next to it Click the Advanced tab Check the driver listed in the Driver drop down menu to verify that the product is using the correct driver The name of your product should be listed as the driver If the wrong driver is selected select the correct driver from the Driver drop down menu Click OK to save your changes Cause If there was more than one product configured on the same computer the product in use was not be set as the default printer or the wrong driver might have been configured If this did not solve the issue try the next solution Troubleshooting Solution 6 Check if the printer is paused or offline Solution Check to make sure the product is not paused or offline To check if the printer is paused or offline 1
44. v EB El E o m o 7 Chapter 7 Print multiple pages on a single sheet of paper You can print up to 16 pages on a single sheet of paper To print multiple pages on a single sheet of paper 1 2 3 4 Open the Printer Properties dialog box Click the Features tab In the Pages Per Sheet drop down list select the number of pages that you want to appear on each sheet of paper In the Page Order drop down list select a layout for the pages A preview of the page order is displayed at the top of the Features tab Select any other print settings that you want and then click OK Print in grayscale 38 To print in grayscale 1 mom 90 Open the Printer Properties dialog box Click the Color tab Click Print In Grayscale In the Print In Grayscale drop down list select an option Select any other print settings that you want and then click OK Printing tips Two sided printing Use two sided printing also called duplexing to print on both sides of the paper Printing on both sides of the paper is not only economical but environmentally conscious as well To print a two sided document 1 Open the Printer Properties dialog box Click the Printing Shortcuts tab In the Printing Shortcuts drop down list click Two sided Duplex Printing In the Print On Both Sides drop down list click Manually Select any other print settings that you want and then click OK The printer prints t
45. 2 Click the Features tab 3 Click Scale to paper size and then select the target paper size in the drop down list The target paper size is the size of the paper on which you are printing not the size for which the document was formatted 4 Select any other print settings that you want and then click OK Bound two sided documents If you want to bind printed pages into a book you can adjust the print settings to accommodate the binding Bound two sided documents can have a book binding binding on the side or a tablet binding binding at the top Book binding is the most common type of binding To print a two sided document with a book binding A Follow the instructions in Two sided printing for basic two sided printing To print a two sided document with a tablet binding 1 Open the Printer Properties dialog box 2 Click the Features tab 3 In the Two sided printing drop down list click Manual 42 Printing tips 4 Select the following check boxes Flip Pages Up Preserve Layout 5 Select any other print settings that you want and then click OK The printer prints the odd numbered pages first 6 After the odd numbered pages have been printed reload the printed pages with the printed side facing up according to the document orientation portrait or landscape WN se Ss Figure 7 1 Portrait Figure 7 2 Landscape 7 Click Continue to print the even numbered pages Print a
46. 5 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life Material safety data sheets Material safety data sheets MSDS can be obtained from the HP Web site at www hp com go msds Recycling program HP offers an increasing number of product return and recycling programs in many countries regions and partners with some of the largest electronic recycling centers throughout the world HP conserves resources by reselling some of its most popular products For more information regarding recycling of HP products please visit For more information regarding recycling of HP products please visit www hp com hpinfo globalcitizenship environment recycle HP inkjet supplies recycling program HP is committed to protecting the environment The HP Inkjet Supplies Recycling Program is available in many countries regions and lets you recycle used print cartridges and ink cartridges free of charge For more information go to the following Web site www hp com hpinfo globalcitizenship environment recycle Energy Star notice This product is designed to reduce power consumption and save natural resources without compromising product performance It has been designed to reduce total energy consumption both during operation and when the device is not active This product qualifies for ENERGY STAR which is a voluntary program established to encour
47. HP Deskjet D1500 series Windows Help HP Deskjet D1500 Printer series HP Photosmart Software Help O 2007 Hewlett Packard Development Company L P Hewlett Packard Company notices The information contained in this document is subject to change without notice All rights reserved Reproduction adaptation or translation of this material is prohibited without prior written permission of Hewlett Packard except as allowed under copyright laws The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Acknowledgements Windows and Windows XP are U S registered trademarks of Microsoft Corporation Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and or other countries Accessibility Your HP printer provides a number of features that make it accessible for people with disabilities Visual The printer software is accessible for users with visual impairments or low vision through the use of Windows accessibility options and features It also supports most assistive technology such as screen readers Braille readers and voice to text applications For users who are color blind colored buttons and tabs us
48. R RR ERE HR ee 15 Print photos with a border ose ledere ness idee dano ands XD BOR Dese AU de c 17 HP Real Life Technologies photo fiX oooconococccnnccccccononoocccnncnccnncnnonononnncnnnnnnnnn cnn nnnnnnnnnnnannennnnns 19 EXP dicto een a EE Eee eite o Savas Hiec ua code E Ne Se P RR eo fe eq 19 Store and handle photo paper sssssssssssssssssseeeeeeeere enne r ennt nennen rennen 20 Save money and ink when printing photos esssssssssssssseeeeneee eene 20 6 Print other documents Prinbesmallt sius eh Mm At tr PM MA E M A NE 21 Print COCUMENUS cccccceccseseecececeecececuesseseeceececeseeaueasssesceeeeeeeeaueasesseeeseeeeseaueaaeneeeeeeseeseauananenss 22 PrntletterS 3 eco eo a e aia a ee prse eO aleacws 23 NS on Ec bte O 24 Printpostcards s e equestre eed e el AT E DR ER ER LER E aires 25 Print index cards and other small Media oocccccccoonnccncnccnonocanoncnonnonnnonononnnnnnanonanonnnrnnananon 26 Printlabels sai tec Ec c deeem event v E E UN Soo et ud c a dt EE qe i RR Dee 27 Print transparencies iisen ee e eas 28 Print broches tester yobs tora tcs Te tiene hh FA oeste Dre go caeco va FA ds 28 Print greeting cards iere eredi i 29 Print booklels torte beet Ple c proc A ceo o bbb teca ix 30 O eee i er ng Te pote e go rp e e SEE o ae 32 Print iron on transfers ssssssesesessssseseeee nennen nenne Innen nenne nnn r nn senis nnne ses n sss n nani
49. Solution 5 Clean the rollers Solution 6 Contact HP support for service a Iz 5 le o lt Y 2 Q 3 o E Paper problems 77 Chapter 11 Solution 1 Make sure the paper tray is not empty Solution If the paper tray is empty add more paper Cause The paper tray was empty Solution 2 Check the rear door of the printer Solution If you removed the rear door to clear a paper jam replace it Gently push the door forward until it snaps into place Cause The rear door was removed from the product If this did not solve the issue try the next solution Solution 3 Check the paper Solution Check the paper loaded in the paper tray and the print settings To check the paper in the paper tray 1 While the product is on remove the power cord from the back of the product 2 Wait 30 seconds and then plug the power cord into the back of the product 3 If the product is not already on turn it on by pressing the Power button 4 Remove the stack of paper from the paper tray and verify that all the paper in the paper tray is the same size and type 5 Replace any paper that is ripped dusty wrinkled or bent If the paper is curled uncurl the paper by gently bending it in the opposite direction of the curl or replace the paper EY NOTE Use plain paper in the product until the issue is resolved 6 Tap the stack of paper on a flat surface to align the edges Verify that the stack
50. age the development of energy efficient office products CE ENE Technical information ENERGY STAR is a U S registered service mark of the U S EPA As an ENERGY STAR partner HP has determined that this product meets ENERGY STAR guidelines for energy efficiency For more information on ENERGY STAR guidelines go to the following Web site www energystar gov c 2 E Ss T c 5 7 EP Environmental product stewardship program 103 Appendix B Disposal of waste equipment by users in private households in the European Union Dispacal al Waste Equipment hy Users in Private This symbol on the rp ie ee dm rig da is your responsibility to dispose of your waste guemen by tow toa ware od parat and racyding of your waste equipment athe lime LAA ome Sanson har rt hor more ados dot wharo you con drop off your wane equipment for recycling please contact your local cy yo Pod wane pd serve or the shop where you purchased the product Evacvotion des quipements les utilisateurs dans les foyers priv s ov sein de l Union europ enne lo pr sence de co yr sr lo evo br von enne ie ue vous ne povez pos vous diboroswer de ce proded de lo mimo inden kagon que vos diches coh Aw comaim vous orcos de os egepemers tags a du ale rn tt tw d e rl po d cola agree pow la recoge des peser t decires of Ac reet vagia be vi T racvafon el le recpchage sparda de os dp paenan vcre periraBun de pu daa ver bes ra
51. another software application to rotate your image 180 degrees so that the light blue gray or brown hues in your image do not print at the bottom of the page Cause The photo image had light blue gray or brown hues that print near the bottom of the page o Iz 5 le lt Y 2 Q 3 o E Print quality is poor 91 Chapter 11 Printouts have horizontal streaks or lines Try the following solutions if your printout has a lines streaks or marks on it that run side to side across the width of the page e Solution 1 Make sure the paper is loaded correctly e Solution 2 Check the print quality setting e Solution 3 If the print cartridge was dropped wait for it to recover e Solution 4 Clean the print cartridge nozzles e Solution 5 Clean the print cartridges Solution 1 Make sure the paper is loaded correctly Solution Make sure the paper is loaded correctly For more information see Print documents e Print photos Cause The paper was not feeding properly or was not loaded correctly If this did not solve the issue try the next solution Solution 2 Check the print quality setting Solution Check the quality setting Use a higher quality setting to increase the amount of ink used for printing For more information see Change the print speed or quality Maximum dpi Cause The print quality setting was set too low If this did not solve the issue try the next solution
52. ape covers the print cartridge contacts the printer cannot detect that the print cartridge is installed la o a o ES y A o 2 12 Get started To remove plastic tape from a print cartridge A Hold the print cartridge so that the copper strips are on the bottom and facing toward the printer and then carefully remove the plastic tape 1 Remove plastic tape A CAUTION Do not touch the print cartridge ink nozzles or copper contacts Touching these parts will result in clogs ink failure and bad electrical connections Do not remove the copper strips They are required electrical contacts For more information about ink backup mode see the following topics nk backup mode output Exit ink backup mode Ink backup mode output Printing in ink backup mode slows the printer and affects the quality of printouts Installed print cartridge Result Black print cartridge Colors print as grayscale Tri color print cartridge qud print but black is grayed and is not a true Exit ink backup mode Install two print cartridges in the printer to exit ink backup mode For information about installing a print cartridge see Installation instructions Get started Ink backup mode 13 4 Connect the printer SB USB The printer connects to the computer with a universal serial bus USB cable EY NOTE For best printing performance use a USB 2 0 compatible cable e o E 2 o
53. black print cartridge and a tri color print cartridge were installed To order print cartridges go to www hp com Choose your country region and then click Buy or Online Shopping Selection numbers When buying replacement print cartridges look for the print cartridge selection number 48 Maintenance You can find the selection number in three places Selection number label Look at the label on the print cartridge that you are replacing 1 Selection number label Printer documentation For a list of print cartridge selection numbers see the reference guide that came with the printer Print Cartridge Information dialog box For a list of print cartridge selection numbers open the printer Toolbox click the Estimated Ink Level tab and then click the Print Cartridge Information button Printing with one print cartridge Maintenance The printer can operate with only one print cartridge installed For more information see Ink backup mode Installation instructions To install a print cartridge 1 Press the Power button to turn on the printer 2 Open the printer cover The print cartridge carriage moves to the center of the printer 3 Push down on the print cartridge Install print cartridges 49 Chapter 9 4 Slide the print cartridge out of the carriage Press the Power button Open the printer cover Push down on the print cartridge RAR 0O N Slide the print ca
54. bout clearing a paper jam see Paper jam If an error message appears Read the error message that explains the problem and its solution If no error message appears Check the status of the printer by using the printer tools To gain access to the tools open the Printer Properties dialog box click the Features tab and then click the Printer services button Use the printer tools to perform the following tasks View estimated ink levels Clean the print cartridges Calibrate the printer Print a test page Perform other functions as needed Printer does not print Verify the followin Unable to print If the printer still does not print Verify the following Verify the following conditions if the printer is not printing The printer is connected to the power source The cable connections are secure The printer is turned on The print cartridges are the correct print cartridges for the printer and are properly installed For more information see Print cartridges and Installation instructions The paper or other media is correctly loaded in the paper tray The printer cover is closed The rear access door is attached Printer does not print 65 a Iz 5 le o lt Y 2 Q 3 o E o Iz z o 7 3 e o gt vo Chapter 11 Unable to print Try the following solutions 66 Solution 1 Make sure the printer is turned on Solution 2 Print a test page Soluti
55. chase Service is provided at no charge during the device limited warranty period After the warranty period you will be quoted a service charge 4 Call HP support Support options and availability vary by device country region and language HP support 99 I U 0 a o le a Appendix A HP support by phone Phone support period Placing a call 100 After the phone support period Phone support period One year of phone support is available in North America Asia Pacific and Latin America including Mexico To determine the duration of phone support in Europe the Middle East and Africa go to www hp com support Standard phone company charges apply Placing a call Call HP support while you are in front of the computer and the HP Deskjet Be prepared to provide the following information Device model number located on the label on the front of the device Device serial number located on the back or bottom of the device Messages that appear when the situation occurs Answers to these questions Has this situation happened before Can you re create it Did you add any new hardware or software to your computer at about the time that this situation began Did anything else occur prior to this situation such as a thunderstorm device was moved etc After the phone support period After the phone support period help is available from HP at an additional cost Help may also be availab
56. ck the Printing Shortcuts tab 3 In the Printing Shortcuts list click General Everyday Printing and then specify the following print settings Paper Type Plain paper Paper Size An appropriate paper size 4 Select the following print settings Print Quality if you want a print quality other than Normal Print On Both Sides if you want to print on both sides of the paper For more information see Two sided printing 5 Select any other print settings that you want and then click OK Use the What s This help to learn about the features that appear in the Printer Properties dialog box Print letters Guidelines For information about printing an envelope see Print envelopes Do not exceed the paper tray capacity 80 sheets of paper 8 o E 5 9 Le v LJ o e m E a Prepare to print 1 Slide the paper guide all the way to the left 2 Place plain paper in the right side of the tray The side to be printed on should face down EY NOTE If you are using letterhead paper the letterhead should face down and point toward the printer Print letters 23 Chapter 6 3 Push the paper into the printer until it stops 4 Slide the paper guide firmly against the edge of the paper Print 1 Open the Printer Properties dialog box 2 Click the Printing Shortcuts tab 3 Inthe Printing Shortcuts list click Presentation Printing and then specify the following print settings Pape
57. create outstanding photos Print photos To print Exif Print enhanced photos you must have the following items Adigital camera that supports Exif Print Exif Print enabled photo software such as HP Photosmart Software To print Exif Print enhanced photos 1 Open the photo in an Exif Print enabled software program that allows editing such as HP Photosmart Software 2 Open the Printer Properties dialog box 3 Click the Features tab 4 In the Paper Type drop down list click More and then select the appropriate photo paper type HP Real Life Technologies photo fix 19 Chapter 5 5 Inthe Print Quality drop down list click Normal or Best EY NOTE For maximum dpi quality go to the Advanced tab and then select Enabled from the Maximum dpi drop down list For more information see Maximum dpi 6 Select any other print settings that you want and then click OK The printer software automatically optimizes the printed image Store and handle photo paper Follow these instructions to maintain the quality of HP brand photo paper Storage Keep unused photo paper in a sealed plastic bag Store the packaged photo paper on a flat surface in a cool place When you are ready to print remove only the paper that you plan to use immediately from the plastic bag When you have finished printing return any unused photo paper to the plastic bag Do not leave unused photo paper in the paper tray The paper
58. ct the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help For further information contact Manager of Corporate Product Regulations Hewlett Packard Company 3000 Hanover Street Palo Alto Ca 94304 650 857 1501 Modifications part 15 21 The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by HP may void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must eccept any interference received including interference that may cause undesired operation lt G E o G E c o o E LED indicator statement LED indicator statement The display LEDs meet the requirements of EN 60825 1 Regulatory notices 105 Appendix B Notice to users in Korea APS A CHL BS 2121 0 71712 ulejfgoes Xm A 538 CES 71724 SHAME SE SE 11301 ASS UAUC VCCI Class B compliance statement for users in Japan 4 O o z 2 o 2 gt gt o 3 zs o E CORRS ALERGIA E EEES VCC NAPLES IA B sskRECYT ORAN FERMAETERTOCE EE MELTUETN Z OBMATIAPTLEDITEMMCIELTERENDL RAMA ARCA ctus RY RORBBCH TELWURYURVELTEEUW Notice to users in
59. d voer de vorwediug ven algudezd o eid cc oppor De dtd neon en verdi van ve oiyere eppersiver bij sparen van nehuwlhe bronnan en tet het hargebrvk von meteriool op ean paa adata e en oroe an Voor unos ar od bee Le ian inom eo rd ar corper pd lite c elei de reiniginaadicas ob do winked wrw u bat paodt hebi kecumcolt korvaldatavaro coodeete kaittomimo Euroopa L duc Kin toc v i tocte palendil on tao simbol es tohi teda toada vaata clmegdinete helio Taie koe on via tibetski mevtenud wende salada anti alekte ja aiaktroonkoseodmefe ubisecrmiohta Lhksooriiorote kogumae ja hattemine aitob sordo locdrvorasid ning togoda el hoilerine kemb inimerte farveale jo leskkonnale obutult sont came lai tole tae Sonar soi Ac vete Ji Mind omaeakisaad dt lem pun ted voc kust fe seodmo Haviohivion kotitolovksissa unionin alveella Temo huoferso tor see polhorsiaso olim meront osoifoo f haito e soo MIIBA Ido jades miosa Kayeeita veleliow ca indeltia ea e hora lote kamaton ohio o deb ron am derrpanee Horeana laden ewe Jar e Memory raoin hanson Po on nimaa vm myon p Uema epaiko taia pia pepion Bi farm fo pep eral ha inan hoi putos har papas purdushisdha reuman ec siena i hati Eas o 2 3 o 2 5 EA o S 3 D fe 3 Anoppryn ovoxtuey omy fvpwnainn tvuon eee ia ee ape fay nyse me eon en el a eon va pm li he ona nai fom ef oma Made ape drome Pe rr olga pu y rd ola ud wo A od dr y oir Tori oti Son wor Savater avd cola on lunc mor toon
60. e Support process HP support by phone Ink cartridge warranty information The HP cartridge s warranty is applicable when the product is used in its designated HP printing device This warranty does not cover HP ink products that have been refilled remanufactured refurbished misused or tampered with During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached The end of warranty date in YYYY MM DD format may be found on the product as indicated HP support For a copy of the HP Limited Warranty Statement see the Reference Guide that came with the printer Support process If you have a problem follow these steps 1 Check the documentation that came with the HP Deskjet 2 Visit the HP online support Web site at www hp com support HP online support is available to all HP customers It is the fastest source for up to date device information and expert assistance and includes the following features Fast access to qualified online support specialists Software and driver updates for your HP Deskjet Valuable HP Deskjet and troubleshooting information for common problems Proactive device updates support alerts and HP newsgrams that are available when you register your device 3 ForEurope only Contact your local point of purchase If your device has a hardware failure you will be asked to bring it back to your local point of pur
61. e print cartridges For more information see Print a test page Cause The print cartridges needed to be cleaned or there was insufficient ink Printouts are faded or have dull colors Try the following solutions if the colors in your printout are not as bright and intense as you expected e Solution 1 Check the print settings e Solution 2 Check the paper type Solution 3 Clean the print cartridges Solution 1 Check the print settings Solution Check the print settings e Check the paper type setting to make sure it matches the type of paper loaded in the input tray Check the quality setting Use a higher quality setting to increase the amount of ink used for printing For more information see e Select a paper type e Change the print speed or quality Maximum dpi Cause The paper type or print quality settings were incorrectly If this did not solve the issue try the next solution Solution 2 Check the paper type Solution HP recommends that you use HP Premium Papers or any other paper type that is appropriate for the product jor Iz 5 le o lt Y 2 Q 3 o E Print quality is poor 93 Chapter 11 Always make sure the paper you are printing on is flat For best results when printing images use HP Premium Plus Photo Paper For more information see Store and handle photo paper Cause The wrong kind of paper was loaded in the input tray If this did
62. e printer For more information see Ink backup mode e Open the file in a software program such as HP Photosmart Software and resize the photo Ensure that the size corresponds to the paper size that you want to use For maximum fade resistance use HP Premium Plus Photo Paper e Verify that the photo paper that you are using is flat For information about preventing photo paper from curling see the photo paper storage instructions Do not exceed the paper tray capacity 15 sheets of photo paper Prepare to print 1 Slide the paper guide all the way to the left 2 Verify that the photo paper is flat Print photos 15 Chapter 5 3 Place the photo paper in the right side of the tray The side to be printed on should face down and the short edge should point towards the printer If you are using photo paper that has a tear off tab verify that the tab is pointing away from the printer 4 Push the paper into the printer until it stops 5 Slide the paper guide firmly against the edge of the paper Print EY NOTE If your software program includes a photo printing feature follow the instructions that are provided with the software program Otherwise follow these instructions n 1 Open the photo in a software program that allows editing such as HP Photosmart Software E 2 Open the Printer Properties dialog box gt 3 Click the Printing Shortcuts tab ui 4 Inthe Printing Shortcuts list click P
63. e printing shortcuts Use the Printing Shortcuts tab for the following print tasks General Everyday printing Photo Printing Borderless Photo Printing with white borders e Two sided printing e Presentation printing e Fast Economical printing Booklet Printing Create printing shortcuts In addition to the printing shortcuts that are available in the Printing Shortcuts list you can create your own printing shortcuts If you frequently print on transparency film for example you can create a printing shortcut by selecting the Presentation Printing shortcut changing the paper type to HP Premium Inkjet Transparency Film and then saving the modified shortcut under a new name for example Transparency Presentations After creating the printing shortcut simply select it when printing on transparency film rather than changing the print settings each time To create a printing shortcut 1 Open the Printer Properties dialog box 2 Click the Printing Shortcuts tab 3 In the Printing Shortcuts list click a printing shortcut The print settings for the selected printing shortcut are displayed 4 Change the print settings to those you want in the new printing shortcut 5 Inthe Type new shortcut name here box type a name for the new printing shortcut and then click Save The printing shortcut is added to the list Delete printing shortcuts You might want to delete printing shortcuts that you no longer use
64. e the print cartridges until print quality becomes unacceptable HP recommends that you use genuine HP print cartridges Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results time after time a Iz 5 le lt Y 2 Q S o E Error messages 59 Chapter 11 EY NOTE HP cannot guarantee the quality or reliability of non HP supplies Printer service or repairs required as a result of using a non HP supply will not be covered under warranty If you believe you purchased genuine HP print cartridges go to www hp com go anticounterfeit Cause The original HP ink in the indicated print cartridges has been depleted Low on ink Solution Inklevelwarnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the print cartridges until print quality becomes unacceptable If you have installed a refilled or remanufactured print cartridge or a cartridge that has been used in another printer the ink level indicator may be inaccurate or unavailable For more information on replacing print cartridges see Replace print cartridges Cause Atleast one of the print cartridges is estimated to be low on ink and may need to be replaced soon Printing in ink backup mode Solution If you receive the
65. ed in the software and on the HP printer have simple text or icon labels that convey the appropriate action Mobility For users with mobility impairments the printer software functions can be executed through keyboard commands The software also supports Windows accessibility options such as StickyKeys ToggleKeys FilterKeys and MouseKeys The printer doors buttons paper trays and paper guides can be operated by users with limited strength and reach Support For more details about the accessibility of this product and HP s commitment to product accessibility visit HP s Web site at www hp com accessibility Contents 1 Welcome iii bibi 5 2 Special features iii o ES est ES i ee Rs 7 3 Get started Printer at a glance atia tipa a tan 8 2 Power button and lgh e a a a e T eaa rra aa aeaee a rae nn cnn cnn reae nn nnne nnn mn 9 8 Paper tacita das 9 Unfold the paper try E iia 10 Use the paper tray mois da er a a a dece d 11 Print cartridgeS 000 ERN 11 Replace print Cartridges oonnooicccnnnnncccccnnnncococnconnnnnnnocccnnnnnnnoncnn cnn nnnn nn nennen nenr nitens tenens 11 Ink backup mode 1 arent eerte Rae 12 Ink back p mode o tp t 1 iie op e eo penc eeepc ee n De TR Debes dis 13 Exitink backup mode oe cedes ctus oe ee te genio toe a s d deua 13 4 Connect the printer USB cmo Mou A eu ATA Mh at A d de ant Mod 14 5 Print photos Print borderless pliotos iae da ee EU i O
66. ed the paper tray capacity 20 cards Prepare to print 1 Slide the paper guide all the way to the left 2 Fan the edges of the greeting cards to separate them and then align the edges 3 Place the greeting cards in the right side of the tray The side to be printed on should face down 8 o E 5 9 Le v LJ o e m c a Print greeting cards 29 Chapter 6 4 Push the cards into the printer until they stop 5 Slide the paper guide firmly against the edge of the cards Print EY NOTE If your software program includes a greeting card printing feature follow the instructions that are provided with the software program Otherwise follow the instructions below 1 Open the Printer Properties dialog box 2 Click the Features tab and then specify the following print settings Print Quality Normal Paper Type Click More and then select an appropriate card type Size An appropriate card size 3 Select any other print settings that you want and then click OK Use the What s This help to learn about the features that appear in the Printer Properties dialog box Print booklets Booklet printing automatically arranges and resizes the pages of a document so that when the document is folded into a booklet the page order is correct For example when a four page booklet is printed on both sides of the paper the pages are reordered and printed like this Y ELI Guidelines D
67. ents 10 Shop for ink supplies orit eee ele ele ete 56 11 Troubleshooting Errormessages A A A ated Ramen a Mees Print cartridge error Messages oooocccccocococococonocnnononnoncnnnnnnnnnnnnnnnnnnnnnnnnnnn nn nn cnn n nnne nnns Incorrect print cartridge or print cartridge missing Print cartridge problem message sees Print cartridge carriage is stuck esssssssssssseeeee Incompatible print Cartridges ooonoooccccnnnnnnnonanococccnncnnccnnnnancnnncnncnnnnnnnnn nn cnn cnn cnn anna QUbOf papel rece mn catt lara Rede Qa CURT There was an error writing to USB port sssssssseee eem eene Two way communication cannot be established or Printer not responding Installation problems e Ud ee qeu ru eI OU Ate ape ee UR OR tn in Ld Power light is on or flashing enne ener cnn nnns n nien nn nn sns nens What the flashing light means If an error message appears If no error message appears Printer does not print Verify the following Unable to prints esis erre ee pe o ad edge ee a If the printer still does not print Document prints Slowly 4 iei dete dede td Printcartridge problems ette ee epe e ex eines Qo qute tec cei Bade Resolving print cartridge error messages Print cartridge carriage is stalled Paper problems coocccccnnonoccccccnccona
68. ettings were set incorrectly If this did not solve the issue try the next solution Solution 6 Clean the print cartridges Solution Print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges Cause The print cartridges need to be cleaned Ink is not filling the text or graphics completely Try the following solutions if the ink is not filling the text or image completely so that it appears that parts are missing or blank Solution 1 HP recommends using genuine HP print cartridges Solution 1 HP recommends using genuine HP print cartridges Solution 2 Check the print settings Solution 3 Check the paper type Solution 4 Clean the print cartridges Solution Check to see if your print cartridges are genuine HP print cartridges HP recommends that you use genuine HP print cartridges Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results time after time o Iz 5 le o lt Y 2 Q 3 o E Print quality is poor 89 Chapter 11 EY NOTE HP cannot guarantee the quality or reliability of non HP supplies Printer service or repairs required as a result of using a non HP supply will not be covered under warranty If you believe you purchased genuine HP print cartridges go
69. gn the print cartridges 51 ES 5 5 D E Fr O Chapter 9 3 Click Align the Print Cartridges 4 Click Align and then follow the onscreen instructions The HP Deskjet prints a test page aligns the print cartridges and calibrates the printer Recycle or discard the test page Automatically clean print cartridges If your printed pages are faded or if they contain ink streaks the print cartridges might be low on ink or might need to be cleaned For more information see View estimated ink levels If the print cartridges are not low on ink clean the print cartridges automatically To clean the print cartridges 1 Open the printer Toolbox 2 Click Clean the Print Cartridges 3 Click Clean and then follow the onscreen instructions If your documents are still faded after cleaning manually clean the print cartridge contacts For more information see Manually clean print cartridges A CAUTION Clean print cartridges only when necessary Unnecessary cleaning wastes ink and shortens the life of the cartridge View estimated ink levels Follow these instructions to view the estimated ink levels of the print cartridges that are installed in the printer EY NOTE Ink from the cartridges is used in the printing process in a number of different ways including in the initialization process which prepares the device and cartridges for printing and in printhead servicing which keeps print nozzles c
70. guide all the way to the left 2 Place plain paper in the right side of the tray The side to be printed on should face down Print other documents 21 Chapter 6 3 Push the paper into the printer until it stops 4 Slide the paper guide firmly against the edge of the paper Print 1 Open the Printer Properties dialog box 2 Click the Printing Shortcuts tab 3 Inthe Printing Shortcuts list click General Everyday Printing or Fast Economical Printing and then specify the following print settings Paper Type Plain paper Paper Size An appropriate paper size 4 Select any other print settings that you want and then click OK Use the What s This help to learn about the features that appear in the Printer Properties dialog box Print documents v az 5 gt o e gt o 2 o o 3 D 3 gt a Guidelines For draft documents use Fast Economical printing To save paper use Two sided printing Do not exceed the paper tray capacity 80 sheets of paper Prepare to print 1 Slide the paper guide all the way to the left 2 Place plain paper in the right side of the tray The side to be printed on should face down 22 Print other documents 3 Push the paper into the printer until it stops 225 EY NOTE The paper will extend over the edge of the tray 4 Slide the paper guide firmly against the edge of the paper Print 1 Open the Printer Properties dialog box 2 Cli
71. h the cards into the printer until they stop 4 Slide the paper guide firmly against the edge of the cards Print 1 Open the Printer Properties dialog box 2 Click the Features tab and then specify the following print settings Paper Type Plain paper e Size An appropriate card size 3 Select any other print settings that you want and then click OK Use the What s This help to learn about the features that appear in the Printer Properties dialog box EY NOTE If an out of paper message is displayed see Out of paper for help in resolving the problem 26 Print other documents Print labels Guidelines e Use only paper plastic or clear labels that are designed specifically for inkjet printers Use only full sheets of labels Avoid using labels that are sticky wrinkled or pulling away from the protective backing Donot exceed the paper tray capacity 15 sheets of labels use only Letter or A4 size sheets Prepare to print 1 Slide the paper guide all the way to the left 2 Fan the edges of the label sheets to separate them and then align the edges 3 Place the label sheets in the right side of the tray The label side should face down 4 Push the sheets into the printer until they stop 5 Slide the paper guide firmly against the edge of the sheets Print EY NOTE If your software program includes a label printing feature follow the instructions that are provided with the software progra
72. he odd numbered pages first 6 After the odd numbered pages have been printed reload the printed pages with the printed side facing up 9 ON 7 Click Continue to print the even numbered pages To create a two sided document with a binding see Bound two sided documents General Everyday printing Use General Everyday printing to print documents quickly For more information see Print documents Print e mail Print preview Use the print preview function to view a printout on your computer before printing a document If the printout does not look correct you can cancel the print job and adjust the print settings as needed To preview a printed document 1 Open the Printer Properties dialog box 2 Click the Features or the Color tab 3 Select the Show preview before printing check box e 5 o c Z c E a Two sided printing 39 Chapter 7 4 Select any other print settings that you want and then click OK Before the document prints a preview is displayed 5 Do one of the following Click OK to print the document Click Cancel to cancel the print job Adjust the print settings as needed before printing the document Set a custom paper size Use the Custom Paper Size dialog box to print on a special paper size EY NOTE This feature is not available for all paper types To define a custom paper size 1 Open the Printer Properties dialog box 2 Click the Features tab 3
73. he print cartridges cannot be used in the printer jor Iz 5 le o lt Y 2 Q S o E Troubleshooting 57 o Iz z o 7 3 e El vo Chapter 11 To resolve the problem follow the instructions in Resolving print cartridge error messages Print cartridge problem message The printer cannot print if the print cartridges are faulty or if they are not installed properly If you receive a message stating there is a problem with a print cartridge follow the instructions in Resolving print cartridge error messages to resolve the problem Print cartridge carriage is stuck If the printer stalls while you are printing a document follow the instructions in Print cartridge carriage is stalled Print cartridge is in the wrong slot Solution Always install the tri color print cartridge in the left print cartridge carriage compartment Install the black print cartridge in the right print cartridge carriage compartment Cause f you received this error message the print cartridge was installed in the wrong side of the print cartridge carriage Non HP print cartridges Solution Follow the prompts on the computer screen to continue or replace the indicated print cartridges For more information see Replace print cartridges HP recommends that you use genuine HP print cartridges Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great
74. he printer software To reinstall the printer software 1 Quit any antivirus programs or other software programs that are running on the computer EY NOTE To quit an antivirus program follow the manufacturer s instructions 2 Uninstall the printer software a Insert the printer software CD into the drive and then follow the onscreen instructions EY NOTE Ifthe installation program does not start automatically click your CD drive letter in Windows Explorer then double click the setup exe file For example double click D setup exe b When prompted click Remove All 3 Reinstall the printer software a Insert the printer software CD into the drive b Follow the onscreen instructions to finish the installation 4 Restart the antivirus program Power light is on or flashing E Em e lt Fa o a 3 le e z E co Power light If the Power light is on the printer is either printing or ready to print If the Power light is off the printer is off If the Power light is flashing see the following information What the flashing light means e Ifan error message appears If no error message appears 64 Troubleshooting What the flashing light means The Power light can flash for several reasons The printer cover is open The printer is out of paper A problem exists with the printer such as a paper jam or a problem with a print cartridge For information a
75. his did not solve the issue try the next solution Solution 9 Verify whether the software application is causing the problem Solution Verify whether the software application is the problem To verify the software application 1 Close the software application and reopen it 2 Try to print again from the software application EY NOTE The printer might not support printing from a DOS application Determine if the software application is Windows based or DOS based by checking the system requirements of the application 3 Try printing from Notepad to see if the issue is the software application or the driver To print from Notepad a On the Windows taskbar click Start and then click Programs or All Programs b Click Accessories and then click Notepad c Type a few characters of text into Notepad d Click File and then click Print 4 lf printing is successful from Notepad but not the software application contact the manufacturer of that application for support Cause The software application was failing or could not interface with the print driver correctly E Em e lt Fa o a 3 le e z E Q 70 Troubleshooting If the printer still does not print 1 Select the topic below that best describes the problem Paper jam Out of paper Print cartridge carriage is stalled 2 Ifthe printer still does not print shut down and then restart your computer Document prints slowly Multiple
76. hoto Printing Borderless and then select the following options Print Quality Normal or Best EY NOTE For maximum dpi quality go to the Advanced tab and then select Enabled from the Maximum dpi drop down list For more information see Maximum dpi Paper Type An appropriate photo paper type Paper Size An appropriate borderless photo paper size Orientation Portrait or Landscape 16 Print photos 5 Ifnecessary change the HP Real Life Technologies photo fix setting 6 Select any other print settings that you want and then click OK Ifyou printed on photo paper with a tear off tab remove the tab to make the document completely borderless Use the What s This help to learn about the features that appear in the Printer Properties dialog box Print photos with a border EY NOTE If you are using the product with a Windows 2000 computer some features may not be available For more information see Notice to Windows 2000 users Print photos Guidelines For maximum fade resistance use HP Premium Plus Photo Paper e Verify that the photo paper that you are using is flat For information about preventing photo paper from curling see the photo paper storage instructions Do not exceed the paper tray capacity 15 sheets of photo paper Prepare to print 1 Slide the paper guide all the way to the left 2 Verify that the photo paper is flat 3 Place the photo paper in the
77. htly on the end of the problem cartridge to release it Slide the cartridge out and inspect it A CAUTION Do not touch the copper electrical contacts or the ink nozzles Ink nozzles do not touch 2 Copper contacts Troubleshooting Check the electrical contacts for debris Make sure all the clear nozzle protective tape has been removed A CAUTION Do not attempt to remove the copper electrical strip 5 Read the selection number on the print cartridge label and make sure it is compatible with your printer Compatible print cartridges are listed in the reference guide that came with your printer 1 Selection number 6 Ifthe print cartridge has the wrong selection number install a new print cartridge For more information see Installation instructions 7 Close the printer cover 8 If the problem is not solved repeat these steps If this did not solve the issue try the next solution Solution 2 Clean the print cartridge contacts Solution If the print cartridge selection number is correct and the previous solution did not resolve the problem try cleaning the print cartridge For more information see Manually clean print cartridges If the Power light continues to flash after cleaning the print cartridge replace the print cartridge For more information see Replace print cartridges If this did not solve the issue try the next solution Solution 3 Pri
78. i setting the printer software displays the optimized dots per inch dpi that the HP Deskjet printer will print Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space To print in Maximum dpi mode 1 Open the Printer Properties dialog box 2 Click the Advanced tab Y e 5 D c Z c E a Print resolution 41 v EB El a E o 4 o 7 Chapter 7 3 Inthe Printer Features area select Enabled from the Maximum dpi drop down list EY NOTE To disable maximum dpi mode select Disabled from the drop down list 4 Click the Features tab 5 In the Paper Type drop down list click More and then select the appropriate paper type 6 In the Print Quality drop down list click Maximum dpi EY NOTE To view the maximum dpi that the HP Deskjet printer will print click Resolution 7 Select any other print settings that you want and then click OK Resize a document Use the printer software to print a document that is formatted for one paper size on another paper size Doing this can be useful if you do not have the correct paper size available For example if you have created a document that is formatted for letter size paper but you do not have any letter size paper available you can print the document on another paper size that is available To resize a document for a different paper size 1 Open the Printer Properties dialog box
79. ialog box What s This help Use What s This help to learn more about the available printing options o E E 7 m o gt n To use What s This help 1 Move the cursor over the feature that you want to learn more about 2 Click the right mouse button The What s This box is displayed 3 Move the cursor over the What s This box and then click the left mouse button An explanation of the feature is displayed Download printer software updates Download the latest printer software update every few months to ensure you have the latest features and improvements To download a printer software update 1 Make sure you are connected to the Internet 2 From the Windows Start menu click Programs or All Programs point to HP and then click HP Update The HP Update window is displayed 3 Click Next HP Update searches the HP Web site for printer software updates Ifthe computer has the most recent version of the printer software installed No updates are available for your system at this time is displayed in the HP Update window If the computer does not have the most recent version of the printer software installed a list of options to download later versions of the software is displayed in the HP Update window 4 Ifa software update is available select the check box beside the update name Click Install 6 Follow the onscreen instructions a Download HP Photosmart Software Installing
80. ications Only set the paper size in Microsoft Word To set the paper size in Microsoft Word 1 In Microsoft Word click File and then click Print Make sure that the appropriate printer is selected and then click Properties Click the Features tab In the Size drop down list select Envelope 10 Click OK on the Printer Properties dialog box Onde tco do a Iz 5 le o lt Y 2 Q 3 o E Error messages 61 E Em e lt Fa o a 3 le e z 5 Q Chapter 11 6 Click Cancel on the Print dialog box 7 Printthe envelope using the Envelopes and Labels feature in Microsoft Word The envelope should print without any errors EY NOTE When you are finished printing envelopes set the paper size back to the default print settings Out of paper If you receive an out of paper message follow the guidelines in Out of paper There was an error writing to USB port The printer might not be receiving correct data from another USB device or USB hub Connect the printer directly to the USB port on the computer Two way communication cannot be established or Printer not responding The printer might not be able to communicate with the computer ifthe USB cable is too long If you receive this error message make sure that the USB cable is not greater than 3 meters approximately 9 8 feet in length EY NOTE For best printing performance use a USB 2 0 compatible cable Installation problem
81. issing or printed in the wrong place Open the Printer Properties dialog box and confirm the following options Tab Setting Portrait or Landscape Verify the appropriate orientation Features Size Verify the appropriate paper size Scale to paper size Select this option to scale text and graphics to the paper size specified in the corresponding drop down list If parts of the document are still missing the printer settings might be overridden by the software program print settings Select the appropriate print settings from within the software program Envelope is printed at an angle 1 Slide the flap inside the envelope before loading it in the printer 2 Confirm that the paper guide fits firmly against the edge of the envelope 3 Reprint the envelope Document does not reflect the new print settings The printer settings might differ from the software program print settings Select the appropriate print settings within the software program If you continue to have problems If you continue to have problems after investigating the troubleshooting topics shut down your computer and then restart it If you still have questions after restarting your computer visit HP Technical Support at www hp com support For information about the support process see HP support E E e lt Fa o v gt fo e z E o 98 Troubleshooting A HP support e Ink cartridge warranty information
82. ite fabric Wash the fabric in cold water and use chlorine bleach 3 Color fabric Wash the fabric in cold water and use sudsy ammonia 3 A CAUTION Always use cold water to remove ink from fabric Warm or hot water can set the ink into the fabric Manually clean print cartridges A WARNING Do not clean the print cartridge contacts unless you are having a problem with print quality and other measures have not been successful For more information see Print quality is poor Ifthe HP Deskjet is used in a dusty environment a small amount of debris can accumulate on the print cartridge contacts This debris can cause ink streaks on printed pages The problem can be corrected by manually cleaning the print cartridge contacts You need the following items to clean the print cartridges e Distilled water tap water can contain contaminants that can damage the print cartridge Cotton swabs or other soft lint free material that will not stick to the print cartridge Be careful not to get ink on your hands or clothing as you clean Maintain the printer body 53 Chapter 9 To prepare to clean 1 Open the HP Deskjet cover 2 Wait until the print cartridge carriage moves to the center of the HP Deskjet and is idle and quiet 3 Remove the print cartridges and place them on a piece of paper with the copper strips facing up A CAUTION Do not leave the print cartridges outside the HP Deskjet for more than 30 minute
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84. le at the HP online support Web site www hp com support Contact your HP dealer or call the support phone number for your country region to learn more about support options HP support B Technical information Printer specifications Notice to Windows 2000 users Environmental product stewardship program Regulatory notices Printer specifications The HP Deskjet has the following specifications and requirements Physical specifications Printer dimension with the tray extended 140 mm high x 422 mm wide x 315 76 mm deep 5 5 inches high x 16 6 inches wide x 12 43 inches deep Printer weight without print cartridges 2 04 kg 4 5 Ibs Memory 384 KB integrated memory Minimum system requirements Software and system requirements are located in the Readme file ES NOTE For best printing performance use a USB 2 0 compatible cable Paper tray capacity Plain paper sheets Up to 80 c 2 E pm Ss T c 5 7 EP Paper size For a complete list of supported media sizes see the printer software Paper weights Letter Paper 65 to 90 g m 16 to 24 Ib Legal Paper 70 to 90 g m 20 to 24 Ib Envelopes 70 to 90 g m 20 to 24 Ib Cards Up to 200 g m 110 Ib index maximum Photo Paper Up to 280 g m 75 Ib index maximum Print cartridge yield Visit www hp com pageyield for more information on estimated cartridge yields Notice to Windows 2000 users This
85. lear and ink flowing smoothly In addition some residual ink is left in the cartridge after it is used For more information see www hp com go inkusage To check the ink levels 1 Open the printer Toolbox 2 Click the Estimated Ink Levels tab EY NOTE If the print cartridges were used before being installed in the printer or have been refilled the estimated ink levels on the Estimated Ink level tab may be inaccurate or unavailable The Estimated Ink Levels tab also contains print cartridge ordering information To view this information click the Print Cartridge Information button 52 Maintenance Maintain the printer body Because the HP Deskjet ejects ink onto the paper in a fine mist ink smudges will eventually appear To remove smudges stains or dried ink from the exterior 1 Turn off the HP Deskjet and then disconnect the power cord 2 Wipe the outside of the HP Deskjet with a soft cloth that has been lightly moistened with water A CAUTION Do not use any type of cleaning solution Household cleaners and detergents might damage the printer finish Keep all fluids away from the interior Do not lubricate the metal rod on which the print cartridge carriage slides Noise is normal when the carriage moves back and forth Remove ink from your skin and clothing Follow these instructions to remove ink from your skin and clothing Surface Remedy Skin Wash the area with an abrasive soap E Wh
86. m Otherwise follow the instructions below 1 Open the Printer Properties dialog box 2 Click the Printing Shortcuts tab 3 In the Printing Shortcuts list click General Everyday Printing and then specify the following print settings Paper Type Plain paper Paper Size An appropriate paper size 4 Click OK Use the What s This help to learn about the features that appear in the Printer Properties dialog box 8 o E 5 9 Le v LJ 7 g z e m c a Print labels 27 v az 5 gt o e gt o 2 o Q g 3 3 gt a Chapter 6 Print transparencies Guidelines For great results use HP Premium Inkjet Transparency Film Do not exceed the paper tray capacity 20 transparencies Prepare to print 1 Slide the paper guide all the way to the left 2 Place the transparencies in the right side of the tray The side to be printed should face down and the adhesive strip should face up and toward the printer 3 Carefully push the transparencies into the printer until they stop so that the adhesive strips do not catch on one another 4 Slide the paper guide firmly against the edge of the transparencies Print 1 Open the Printer Properties dialog box 2 Click the Printing Shortcuts tab 3 Inthe Printing Shortcuts list click Presentation Printing and then specify the following print settings Paper Type Click More and then select an appropriate trans
87. might start to curl which can reduce the quality of your photos y i 5 Handling gt Always hold photo paper by its edges Fingerprints on photo paper can reduce print a quality If the corners of the photo paper curl more than 10 mm 0 4 inch flatten the paper by putting it in the storage bag and then gently bending it in the opposite direction of the curl until the paper lies flat Photo paper should be flat before it is printed on Save money and ink when printing photos To save money and ink when printing photos use HP Everyday Photo Paper and set the print quality to Normal HP Everyday Photo Paper is designed to create quality photos with less ink 225 NOTE For higher quality photos use HP Premium Plus Photo Paper and set the print quality to Best or Maximum dpi For more information on enabling the maximum dpi mode see Maximum dpi 20 Print photos 6 Print other documents B re E mail Documents Letters Envelopes Postcards Index cards Labels Transparencies Brochures Greeting cards Booklets Posters c Iron on transfers Printing tips Minimize your cost and effort while maximizing the quality of your printouts with printing tips Printer software Learn about the printer software Print e mail Guidelines Do not exceed the paper tray capacity 80 sheets of plain paper 8 o E 5 9 Le v E o e m E n Prepare to print 1 Slide the paper
88. ncnra ot de v onte qu cu quipements ser sacras dira lo napaa dole wants hamoino of ds l emicsenent fov pin dixienmafiore sor los Eo de cobeco des quipomento vengta woollen contador votre maine votre sorvico de hailemenl des d chets m noger cu le moganin o vox aver achet le produit ven durch Benvtaer in privaten Hauchalten In der CU Dianan ad dam Plt ere dence Vorpackueg oft om deen dm Penal nicht ninman ed deen Ravi on ween dre pd os y dm Gard on ana entsprachandan Stale fur dio Enttorqung oder Wiedarverwerteng von E cn oler At abavasben z 8 ain Wart Die sears Samelenq wd das in low aban wm Tedtpuekt deer fi D LII bes und gerdlrlesdd dai so aul ene Art und Vase recycal werden dung lar de des Menschen und der Umwelt Informationen daruber wo Sie a o Hekrogerare rum Kacyceln abgebes konsen ethaiten Sve ber opere vengono siretin del cocoate o dain hisin dali enki Ree uirieri inbenewiced wi pundi i merciin dalle apqewerrhaten de adtunnr cesiniiwa d pexqvi ceana di salen m il arsizio de smaltimento dei rti locale o il negozio presso od Eliminaci n de residuos de el ctricos y electr nicos por Jo Uni n Europea Esto simbolo an d producto o an rial nea ge ange detis d pads ics E reos dogo Ne dd cpetatn si debe imino ete fing da residuo a responsabilidad ded uario entregarlo en un punto de recogido de ecdodo de apardis a y dscicak El mcidoj yl recogida por separado de ess residuos modo deo iniseci n ander e puse eros s ya goranti
89. nononcconcnnnnno nono Paper Jarm sz cil A rat oak Be oe Seas Soe ia QUO Papel ihe a c Printer prints on multiple sheets at once Photos do not print correctly Check the paper tray c cccccceceesecneececeeeseeeeeaeeeeeeeeneennaees Check the printer properes stiican esanian taninan grian iad a ni iaai Problems with borderless documents ooooooccccocccinooccncnonnnononononanonc conan cnn non enne enne nnne Borderless printing Quidelines 0 ccccccceeeeeceeceeeeeseeeeecaeeeeeeeeeesensenaeees Image is printed at an angle Streaks appear in a light portion of a photo Fading occurs on the edges of a photO cococccococococcccncccccnccononononnncnccnnnnn nono cnncnnannn nn cnc nnnnnnns Photo has an unwanted border sssssssseee eene ennemis For small photo paper For small photo paper with a tear off tab ooonnoiccccnnnonicocccccnccnnononncnncnnnnnano nc cnnnnnnnn nono Print quality iS POr t edente tei edem tese aa Ue equi ceed heed aes Wrong inaccurate or bleeding colors sssssssseseeese Ink is not filling the text or graphics completely The printout has a horizontal band of distortion near the bottom of a borderless Contents Printouts seem blurry or fuzzy Printouts are slanted or skewed sees Ink streaks on the back
90. not solve the issue try the next solution Solution 3 Clean the print cartridges Solution Check the estimated ink levels remaining in the print cartridges EY NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the print cartridges until print quality becomes unacceptable If there is ink remaining in the print cartridges but you are still noticing a problem print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges For more information see Print a test page Cause The print cartridges needed to be cleaned or there was insufficient ink Printouts seem blurry or fuzzy Try the following solutions if your printout is smudged or unclear XX TIP After reviewing the solutions in this section you can go to HP s support Web site to see if there is additional troubleshooting help For more information go to www hp com support e Solution 1 Check the print settings e Solution 2 Check the resolution of the image Solution 1 Check the print settings Solution Check the print settings e Check the paper type setting to make sure it matches the type of
91. nt in ink backup mode Solution If you do not have a replacement print cartridge you can still print in ink backup mode Remove the problem cartridge and print with the remaining cartridge For more information see Ink backup mode o c 5 le o lt Y 2 Q S o E Print cartridge problems 73 Chapter 11 Print cartridge carriage is stalled The print cartridge cradle carriage may get stuck on either side or in the middle of the printer This is called a carriage stall When this happens the error message Print Cartridge Cradle is Stuck may appear Try the following solutions e Solution 1 Turn the power off and on e Solution 2 Clear any paper jams Solution 3 Move the printer carriage Solution 4 Verify the power source e Solution 5 Remove and reinstall the print cartridges Solution 1 Turn the power off and on Solution Turn the power off and then back on A CAUTION Check for any loose or broken parts in the printer If you find loose or broken parts go to www hp com support To turn off the printer 1 Turn off the printer by pressing and releasing the Power button If it will not turn off proceed to the next solution 2 Afterthe printer turns off press the Power button to turn the printer back on EY NOTE The printer may go through a warm up period of up to two minutes Lights may flash and the carriage may move Wait until this warm up period is comple
92. o not exceed the paper tray capacity 80 sheets of paper v az 5 gt o a gt o 2 o o 3 D 3 gt a 30 Print other documents Prepare to print 1 Slide the paper guide all the way to the left 2 Place plain paper in the right side of the tray The side to be printed on should face down 3 Push the paper into the printer until it stops 4 Slide the paper guide firmly against the edge of the paper pl oy A N 7 N 2 B s a Print 1 Open the Printer Properties dialog box 2 Click the Printing Shortcuts tab 3 In the Printing Shortcuts list click Two sided Duplex Printing 4 Inthe Print On Both Sides drop down list select one of the following binding options Left Edge Booklet Right Edge Booklet Select any other print settings that you want and then click OK When prompted reload the printed pages in the paper tray as shown below on 8 o E 5 9 Le v LJ o e m E a 7 Click Continue to finish printing the booklet Use the What s This help to learn about the features that appear in the Printer Properties dialog box Print booklets 31 Chapter 6 Print posters Guidelines For poster printing sections of the poster are automatically arranged on individual sheets that can be taped together After the sections of a poster have been printed trim the edges of the sheets and tape the sheets together Do not exceed
93. o save time when printing set the default print settings to options that you use often That way you do not have to specify the options every time you use the printer To change the default print settings 1 Double click the HP Digital Imaging Monitor icon on the right side of the Windows taskbar T Ef gt s 4 o E EU oO eStart HP Digital Imaging Monitor icon The HP Solution Center is displayed 2 Inthe HP Solution Center click Settings point to Print Settings and then click Printer Settings 3 Make changes to the print settings and then click OK Printer Properties dialog box The printer is controlled by software that is installed on your computer Use the printer software also known as the printer driver to change the print settings for a document To change the print settings open the Printer Properties dialog box EY NOTE The Printer Properties dialog box is also referred to as the Printing Preferences dialog box To open the Printer Properties dialog box 1 Open the file that you want to print 2 Click File click Print and then click Properties or Preferences The Printer Properties dialog box is displayed 46 Printer software EY NOTE The path to the Printer Properties dialog box can vary depending on the software program you are using What s This help Use the What s This help to learn about the features that you see on the Printer Properties d
94. on 3 Clear the print queue Solution 4 Check the printer cable connection Solution 5 Verify the printer driver configuration Solution 6 Check if the printer is paused or offline Solution 7 Clear the print queue manually Solution 8 Restart the print spooler Solution 9 Verify whether the software application is causing the problem Solution 1 Make sure the printer is turned on Solution Look at the Power light located on the front of the printer If it is not lit the printer is turned off Make sure the power cord is firmly connected to the printer and plugged into a power outlet Press the Power button to turn on the printer Cause The product was turned off If this did not solve the issue try the next solution Solution 2 Print a test page Solution Print atest page to see if the product can print and is communicating with the computer To print a test page 1 Load Letter or A4 unused plain white paper in the paper tray 2 Open the printer Toolbox 3 Onthe Device Services tab click the Print a Test Page button The Print a Test Page dialog box is displayed 4 Click the Print Page button Recycle or discard the test page If the test page fails to print make sure you set up the product properly See the Setup Guide that came with the product for information about setting it up Cause The product was not set up properly If this did not solve the issue try the next solution
95. paper tray 2 If you are printing labels verify that a label did not become detached from the label sheet while passing through the printer Turn off the printer Remove the rear access door Press the handle to the right and then pull out the door Boo o Iz z o 7 3 e El co 76 Troubleshooting 5 Remove the paper jam from the back of the printer and then replace the rear access door securely 6 Ifthe paper jam cannot be removed from the back of the printer raise the printer cover remove the paper jam from the front of the printer and then lower the cover A CAUTION Remove the paper jam carefully as it is possible to damage the printer when removing paper from the front 7T Reload paper in the paper tray 8 Turn on the printer Reprint the document fo EY NOTE If paper jams occur frequently try using a heavier paper See Printer specifications for paper weight specifications Printer does not feed paper Solution Try one or more of the following solutions Reduce the number of sheets in the paper tray e Remove the paper from the paper tray and then reload it Use a different type of paper Do not mix paper types in the input tray Out of paper Try the following solutions e Solution 1 Make sure the paper tray is not empty e Solution 2 Check the rear door of the printer e Solution 3 Check the paper Solution 4 Use the HP Paper Feed Cleaning Kit e
96. parency film Paper Size An appropriate paper size 4 Select any other print settings that you want and then click OK Use the What s This help to learn about the features that appear in the Printer Properties dialog box Print brochures Guidelines Open the file in a software program and assign the brochure size Ensure that the size corresponds to the paper size on which you want to print the brochure Do not exceed the paper tray capacity 30 sheets of brochure paper Prepare to print 1 Slide the paper guide all the way to the left 2 Place the paper in the right side of the tray The side to be printed on should face down 28 Print other documents 3 Push the paper into the printer until it stops 4 Slide the paper guide firmly against the edge of the paper Print 1 Open the Printer Properties dialog box 2 Click the Features tab 3 Specify the following print settings Print Quality Best Paper Type Click More and then select an appropriate HP inkjet paper Orientation Portrait or Landscape Size An appropriate paper size Two sided printing Manual For more information see Two sided printing 4 Click OK to print Use the What s This help to learn about the features that appear in the Printer Properties dialog box Print greeting cards Greeting cards Unfold prefolded cards and then place them in the paper tray For great results use HP Greeting Card Paper Do not exce
97. poate pore logora cv primaria 104 Technical information Regulatory notices e FCC statement LED indicator statement Notice to users in Korea e VCCI Class B compliance statement for users in Japan Notice to users in Japan about the power cord e Toxic and hazardous substance table e HP Deskjet D1500 Printer series declaration of conformity FCC statement FCC statement The United States Federal Communications Commission in 47 CFR 15 105 has specified that the following notice be brought to the attention of users of this product This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reason able protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may couse harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation IF this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient the receiving antenna e Increase the separation between the equipment and the receiver Conne
98. product Solution 2 Contact HP customer support Solution To find support and warranty information go to the HP Web site at www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The print cartridges were not intended for use in this product Previously used genuine HP cartridge Solution Check the print quality of the current print job If it is satisfactory follow the prompts on the computer screen to continue Ink levels might not be available for the indicated print cartridges Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the print cartridges until print quality becomes unacceptable Cause A genuine HP print cartridge was previously used in another printer Original HP ink depleted Solution Follow the prompts on the computer screen to continue or replace the indicated print cartridges For more information see Replace print cartridges Ink levels might not be available for the indicated print cartridges Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replac
99. product provides limited functionality for Windows 2000 including but not limited to the following The HP Photosmart Software is not available The onscreen Help is not installed but it is available as a Web download at www hp com support Environmental product stewardship program Hewlett Packard is committed to providing quality products in an environmentally sound manner Design for recycling has been incorporated into this product The number of materials has been kept to a minimum while ensuring proper functionality and reliability Dissimilar materials have been designed to separate easily Fasteners and other connections are easy to locate access and Technical information 101 o 1 z 5 o D 3 e E El to E Appendix B 102 remove using common tools High priority parts have been designed to access quickly for efficient disassembly and repair For more information visit HP s Commitment to the Environment Web site at www hp com hpinfo globalcitizenship environment index html This section contains the following topics Paper use e Plastics Material safety data sheets Recycling program HP inkjet supplies recycling program Energy Star notice Disposal of waste equipment by users in private households in the European Union Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281 2002 Plastics Plastic parts over 2
100. r Type Plain paper Paper Size An appropriate paper size 4 Select any other print settings that you want and then click OK Use the What s This help to learn about the features that appear in the Printer Properties dialog box Print envelopes Guidelines Avoid using envelopes that have the following features Clasps or windows e Thick irregular or curled edges Shiny or embossed coatings Wrinkles tears or other damage You can print a single envelope or multiple envelopes Align the envelope edges before inserting the envelopes in the paper tray Do not exceed the paper tray capacity 10 envelopes v az 5 gt o e gt o 2 o o 3 D 3 gt a Prepare to print 1 Slide the paper guide all the way to the left 2 Place the envelopes in the right side of the tray The side to be printed on should face down The flap should be on the left side 24 Print other documents 3 Push the envelopes into the printer until they stop 4 Slide the paper guide firmly against the edge of the envelopes Print 1 Open the Printer Properties dialog box 2 Click the Features tab and then select the following print settings Paper Type Plain paper Size An appropriate envelope size 3 Select any other print settings that you want and then click OK Use the What s This help to learn about the features that appear in the Printer Properties dialog box Print postcards
101. r button and light The Power light flashes when the printer is processing A CAUTION Always use the Power button to turn the printer on and off Using a power strip surge protector or a wall mounted switch to turn the printer on and off might cause printer failure Paper tray The fold out paper tray holds paper and other media to be printed Unfold the paper tray before printing Unfold the paper tray e Use the paper tray Get started Power button and light 9 Chapter 3 Unfold the paper tray To unfold the paper tray 1 Raise the printer cover 3 nil 7 fr L f 2 Lower the paper tray 4 Lower the printer cover SB SC 1 la o a o ee y A o 2 10 Get started Use the paper tray Print on different sizes of media by sliding the paper guide to the right or to the left The printer deposits printed pages on the top of the paper tray Print cartridges Two print cartridges can be used with the printer 1 Tri color print cartridge 2 Black print cartridge 29 EY NOTE Your printer might be packaged with only a tri color print cartridge For better results install a black print cartridge in addition to the tri color print cartridge You can print without a black print cartridge but doing so can cause the printer to print more slowly and printed colors to differ from those you would see if a black print cartridge and a tri color print ca
102. results time after time EY NOTE HP cannot guarantee the quality or reliability of non HP supplies Printer service or repairs required as a result of using a non HP supply will not be covered under warranty If you believe you purchased genuine HP print cartridges go to www hp com go anticounterfeit Cause The product detected that a non HP print cartridge was installed Incompatible print cartridges Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Make sure you are using the correct print cartridges Solution 2 Contact HP customer support 58 Troubleshooting Solution 1 Make sure you are using the correct print cartridges Solution Check to make sure you are using the correct print cartridges for your product For a list of compatible print cartridges see the printed documentation that came with the product If you are using print cartridges that are not compatible with the product replace the indicated print cartridges with print cartridges that are compatible If it appears that you are using the correct print cartridges proceed to the next solution For more information see e Shop for ink supplies Replace print cartridges Cause The indicated print cartridges were not compatible with the
103. rn the printer off with the Power button before you unplug the power cord or turn off a power strip This allows the printer to store the print cartridges properly When you store the printer always leave the active print cartridges inside the printer Printer Toolbox The printer Toolbox contains a number of useful tools to enhance the performance of the printer Use the printer Toolbox to perform the following tasks Align the print cartridges Automatically clean print cartridges Print a test page e View estimated ink levels Maintenance To open the printer Toolbox 1 Open the Printer Properties dialog box 2 Click the Features tab and then click the Printer services button The Toolbox is displayed Printer Toolbox 55 10 Shop for ink supplies To find the print cartridge reorder number see the printed documentation that came with the HP Deskjet You can also use the software that came with the HP Deskjet to find out the reorder number for the print cartridge You can order print cartridges online from the HP Web site Additionally you can contact a local HP reseller to find out the correct print cartridge reorder number for your device and purchase print cartridges To order HP papers and other supplies go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page EY NOTE At this time
104. rtridge out of the carriage 5 Remove the replacement print cartridge from its packaging and carefully remove the plastic tape Hold the print cartridge so that the copper strip is on the bottom and facing toward the printer z 5 5 D E Fr O Remove plastic tape A CAUTION Do not touch the print cartridge ink nozzles or copper contacts Touching these parts will result in clogs ink failure and bad electrical connections Do not remove the copper strips They are required electrical contacts 50 Maintenance 1 Ink nozzles 2 Copper contacts 6 Slide the print cartridge firmly into the carriage at a slight upward angle until you feel resistance Maintenance 7 Push the cartridge into the carriage You hear a snap when the print cartridge is correctly positioned 8 Close the printer cover 9 Align the print cartridges for optimum print quality For information about storing print cartridges see Maintain print cartridges For information about recycling empty print cartridges see HP inkjet supplies recycling program A WARNING Keep both new and used print cartridges out of the reach of children Align the print cartridges After installing a print cartridge align the print cartridges to ensure the best print quality To align print cartridges 1 Load Letter or A4 unused plain white paper in the paper tray 2 Open the printer Toolbox Ali
105. rtridge were installed For information on ordering print cartridges see Shop for ink supplies Replace print cartridges When buying print cartridges look for the print cartridge selection number Get started Print cartridges 11 Chapter 3 You can find the selection number in three places Selection number label Look at the label on the print cartridge that you are replacing Selection number label Printer documentation For a list of print cartridge selection numbers see the reference guide that came with the printer Print Cartridge Ordering Information dialog box For a list of print cartridge selection numbers open the printer Toolbox click the Estimated Ink Level tab and then click the Print Cartridge Information button The printer can operate in ink backup mode For more information see Ink backup mode For information about installing a replacement print cartridge see Installation instructions Ink backup mode In the ink backup mode the printer operates with only one print cartridge The ink backup mode is initiated when a print cartridge is removed from the print cartridge carriage EY NOTE When the printer operates in ink backup mode a message is displayed on screen If the message is displayed and two print cartridges are installed in the printer verify that the protective piece of plastic tape has been removed from each print cartridge When plastic t
106. s To manually clean print cartridge contacts 1 Lightly moisten a cotton swab with distilled water and squeeze any excess water from the swab 2 Gently wipe the print cartridge copper contacts with the cotton swab A CAUTION Donottouch the print cartridge ink nozzles Touching the ink nozzles will result in clogs ink failure and bad electrical connections D 5 5 D E Fr O Ink nozzles do not touch 2 Copper contacts 3 Repeat this process until no ink residue or dust appears on the swab 4 Insert the print cartridges in the HP Deskjet and then close the cover For more information see Installation instructions Maintain print cartridges Follow these guidelines to maintain and store HP print cartridges and to ensure consistent print quality 54 Maintenance When you remove a print cartridge from the printer store it in an airtight plastic container to protect your print cartridge and to prevent the ink from drying out Keep all unused print cartridges in their original sealed packages until they are needed Store print cartridges at room temperature 15 to 35 C or 59 to 95 F Donotremove the plastic tape covering the ink nozzles until you are ready to install the print cartridge in the printer If the plastic tape has been removed from the print cartridge do not attempt to reattach it Reattaching the tape damages the print cartridge A CAUTION Always tu
107. s If the software installation program stops or fails check the following topics for more information Installation program stops Unknown Device message displays Printer name does not appear If you continue to have problems visit HP Technical Support at www hp com support Installation program stops Cause If the installation program stops when it looks for new hardware one of the following issues is causing a communication problem The USB cable is old or defective Software such as an antivirus program is running Another device such as a scanner is connected to the computer 62 Troubleshooting Solution To resolve the problem 1 Make sure that no USB devices other than the printer the keyboard and the mouse are connected to the computer 2 Disconnect and reconnect the USB cable 3 Make sure that the printer is connected directly to a USB port on the computer instead of through a USB hub 4 Ifthe installation program still does not locate the printer replace the USB cable and then continue to the next step 5 Click Cancel and then restart the computer Turn the printer off and then disconnect the USB cable and power cord 7 Quit any antivirus programs or other software programs that are running on the computer gt EY NOTE To quit an antivirus program follow the manufacturer s instructions 8 Reinstall the printer software a Insert the printer software CD
108. s at amp imkomq vietos tomba m dam aa dur puntera brine paras produ Utylizacja rviytego sprzetv viytkownik w domowych w Unii n Ar a ao aj do apthowenae ca Fo mp prod ate P wyrzucac razem z inmymi imi domowymi Uzytkownik jus odpowiadziolm 20 canh Doty rm ind ss nah ee ll rr yexeych elabtromcimpch lo exabnn n n bas da alado Ta tig de obeon sonal pra ese mboemocje va horas nae mayych ermadaus mesmo ES cascade winds doy panda miso i saanman opaldu E w mio songs pda Y Descarte de vevaries om residimeios de Unido Europa pue espa ru Indios quo precio abe pedo ws danoi jais aum o Ben danita Ho asta d son upane lur os descarte ojidam no comercio do recuvos alvidis e qoron que os equipamentos servo recklodos de formo o proteger a sade das passom e o mmo ambert Poro obfer mais inlormoc es sobre onde descartar equipamentos pora reackagem enire em contulo com o exril rio local de sua cidade o servico de limpeza publica de seu boimo ov a loja om que krajinach Europskej v vyhodzovani zariadenia v domacom do od lanto symbol sa labo na pho obale zamana ani saya terneaine Namco toho mate povinnos odovzda toto zanadarse na zbornom een purga rr ery beds c vider Chen trent wedi po a te re per orto io dc rod edane a gt embate na mesom obecnom o o arc Eos nathan recae algas C prednje Mie cte poda bap Ta wok no indio ei AS thapoj 2 kimi odpodki Od promo the dolim oddat no doloceno rbmom meste 20 rechliranjo odpadna elektrno in dakbom
109. s alu ats om heme naga Bo cromado pesao iia dei vo aed aaeh na oro a mps rinponopec ama ft sos nopal va crappy e OPE amet yO Gir OMEN pa 1 a ON p fo aandompa and To A hullodekanyogok kezelese a maganhaztortasokban a1 Europai Unioban Ez a szimb lon amal cumin ck moni ron rire t izi hogy o teeth acen bngelhath econ az egy b h zias holloddkhol Az On falodata 0 kazik 0 olon bye gy bee amely at halo Somoza es oz don boredec n iahon laghlhori P acne aree e operta Yor a Nrmeszen adoro magorz aher egy an s bizona hogy a haladok wataxamosaa ar a Pe Casinos codes resto Elo ateretne kapai axchrel o balyebral abel leadhatja opuhosancal ao a hellodaonyoqelot lord ELA ncs habod k Logr pinial 26 v lolashor vegy o tew h lospolmar j hos tando s ordtak Mc Puig Re va lors val s penis porada la ta tent cadet omen ls DIET AE rim ain pon atenta eh hn te needed semabiemen veta lo tite unid nerlacio elebtrink un a cocci qe piro Spells reli obli oe pranan palidz toupit uer on sodaga per mp des cpm e cascos vn meyer bal lng see oops inferno don in Dur aliada var nog dis nederigo ici kdz sanati or victigo potvokdibu m posescibos ard anode lo ir atliekamos iimotimas pr aa Es so ol arf e ceda a Josian i ie cheliros jrongos perdrbimo punktus ja ofiekomo bus abkirai sorenkoma ir perdrboma bus sougomi notirdls ies sorna kod lo A yo moge whey y qom inojn bado Del monaci epi de Ra hut Quito aman atliekama perdet sorta ponga kreipiate
110. software programs are open The computer resources are insufficient for the printer to print at its optimum speed To increase printer speed close all unnecessary software programs when printing Complex documents graphics or photos are printing Documents containing graphics or photos print more slowly than text documents Best or Maximum dpi print mode is selected The printer prints more slowly when Best or Maximum dpi is selected as the print quality To increase the printer speed select a different print quality mode Printer is in ink backup mode The printer might print more slowly if it is in ink backup mode For more information see Ink backup mode To increase the print speed use two print cartridges in the printer Printer software is outdated Outdated printer software might be installed For information about updating the printer software see Download printer software updates Computer does not meet system requirements If your computer does not have enough RAM or a large amount of free space on the hard drive the printer processing time will be longer 1 Verify thatthe computer hard disk space RAM and processor speed meetthe system requirements The system requirements are listed in the Readme file that came with the printer 2 Make space available on the hard drive by deleting unwanted files Print cartridge problems Resolving print cartridge error messages Print cartridge carriage is stalled
111. tart printing the jobs in queue EY NOTE Ifyou are connecting the product through a USB hub make sure the hub is turned on If the hub is on try connecting directly to your computer If the product does not start printing automatically start another print job D Iz 5 le lt Y 2 Q S o E Printer does not print 67 4 Em e lt Fa o o 7 le e z 5 Q Chapter 11 68 Solution 5 Verify the printer driver configuration Solution Check to make sure the product is set as the default printer and that it is using the correct printer driver To verify that the product is set as the default printer 1 Depending upon your operating system do one of the following Windows Vista On the Windows taskbar click Start click Control Panel and then click Printers Windows XP On the Windows taskbar click Start click Control Panel and then click Printers and Faxes Windows 2000 On the Windows taskbar click Start point to Settings and then click Printers Make sure the correct product is set as the default printer The default printer has a check mark in a black circle next to it If the wrong product is set as the default printer right click the correct product and select Set as Default To verify the print driver 1 8 Depending upon your operating system do one of the following Windows Vista On the Windows taskbar click Start click Control Panel and
112. te before continuing to the next step 3 If the Power light is on and does not blink print a self test page For more information see Print a test page If this did not solve the issue try the next solution Solution 2 Clear any paper jams Solution Clear the printer of any jammed paper For more information see Paper Jam If this did not solve the issue try the next solution E E e lt Fa o v gt fo e z 5 o 74 Troubleshooting Solution 3 Move the printer carriage Solution If the printer carriage is still stuck try moving it as described in the following procedure To move the printer carriage 1 5 6 7 Press the Power button to turn offthe printer and then disconnect the power cord from the printer Open the printer cover and try to move the print carriage from side to side by hand 1 Print carriage in the access door If the print carriage does not move then your printer needs to be serviced If the print carriage does move then proceed to the next step Verify that the print cartridges are locked into the printer carriage and have not come loose Also verify that there are no obstructions under or around the printer carriage to prevent it from moving Verify that the printer carriage can move freely across the width of the printer by gently pushing the carriage to the left and then to the right Clear any obstructions Close the print cartridge
113. th the printer NOTE For information about installing the software see the Setup Guide that came Section Special features Get started Description Learn about some of the printer s special features Learn how to operate the printer and use and replace the print cartridges Connect the printer Print photos Learn how to connect the printer to your computer Learn how to print photos adjust the appearance of photos before you print store and handle photo paper and share photos with friends and family Print other documents Learn how to print a variety of documents including e mail greeting cards envelopes labels posters booklets transparencies and iron on media Printing tips Learn how to use printing shortcuts select a paper type change the print resolution set the page order print multiple pages on a single sheet preview a document and use two sided printing Printer software Learn how to make the HP Deskjet the default printer set default print settings and download printer software updates Maintenance Learn how to install and care for print cartridges view how much ink is left in a print cartridge print a test page and remove ink stains Troubleshooting HP support Find a solution to a hardware or software problem Find out how to contact HP support Shop for ink supplies Order supplies for the printer Printer specifications Learn
114. the paper tray capacity 80 sheets of paper Prepare to print 1 Slide the paper guide all the way to the left 2 Place plain paper in the right side of the tray The side to be printed on should face down 3 Push the paper into the printer until it stops 4 Slide the paper guide firmly against the edge of the paper 7 w N f Y T ES 4 A a 1 Open the Printer Properties dialog box 2 Click the Features tab and then specify the following print settings Paper Type Plain paper Orientation Portrait or Landscape Size An appropriate paper size 3 Click the Advanced tab and then click Printer Features 4 In the Poster Printing drop down list select the number of sheets for the poster 5 Click the Select Tiles button v az 5 gt o a gt o 2 o o 3 D 3 gt a 32 Print other documents 6 Check that the number of tiles that are selected matches the number of sheets for the poster and then click OK 7 Select any other print settings that you want and then click OK Use the What s This help to learn about the features that appear in the Printer Properties dialog box Print iron on transfers Guidelines When printing a mirror image the text and the pictures are horizontally reversed from what is displayed on the computer screen et gt Do not exceed the paper tray capacity 10 iron on transfers Prepare to print 1 Slide the paper guide all the way
115. the printer software update you download from the HP Web site does not update the HP Photosmart Software you might have installed on the computer For information about updating the HP Photosmart Software see the HP Photosmart Help What s This help 47 9 Maintenance Install print cartridges Align the print cartridges e Automatically clean print cartridges View estimated ink levels Maintain the printer body Remove ink from your skin and clothing e Manually clean print cartridges Maintain print cartridges e Printer Toolbox Install print cartridges When you need to replace print cartridges make sure you have the correct print cartridges for your printer and then install them in the print cartridge carriage e Print cartridges e Selection numbers Printing with one print cartridge Installation instructions D 5 5 D E Fr Print cartridges Always install the tri color print cartridge in the left side of the print cartridge carriage Install the black print cartridge in the right side of the print cartridge carriage EY NOTE Your printer might be packaged with only a tri color print cartridge For better results install a black print cartridge in addition to the tri color print cartridge You can print without a black print cartridge but doing so can cause the printer to print more slowly and printed colors to differ from those you would see if a
116. tions contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause Your product needs servicing Printer prints on multiple sheets at once If the printer prints on multiple sheets at once check the following Paper weight Paper might be loaded improperly jor Iz 5 le o lt Y 2 Q 3 o E Paper problems 81 Chapter 11 Paper weight The printer might print on multiple sheets of paper at once ifthe paper is under the recommended paper weight Use paper that is within the recommended specifications For more information see Paper weights Paper might be loaded improperly The printer might print on multiple sheets of paper at once ifthe paper is loaded too far toward the back of the printer or if the paper guide is not positioned firmly against the paper Reload the paper into the paper tray pushing the paper until you feel resistance and then slide the paper guide firmly against the edge of the paper stack The printer also might print on multiple sheets if different paper types are loaded in the printer For example photo paper might be mixed with plain paper Empty the paper tray and load only the paper type that is appropriate for the document that you are printing Photos do not print correctly e Check the paper tray Check the printer properties Check the
117. to www hp com go anticounterfeit Cause Non HP ink was being used If this did not solve the issue try the next solution Solution 2 Check the print settings Solution Check the print settings Check the paper type setting to make sure it matches the type of paper loaded in the input tray Check the quality setting Use a higher quality setting to increase the amount of ink used for printing For more information see e Select a paper type Change the print speed or quality Maximum dpi Cause The paper type or print quality settings were incorrectly If this did not solve the issue try the next solution Solution 3 Check the paper type Solution HP recommends that you use HP Premium Papers or any other paper type that is appropriate for the product Always make sure the paper you are printing on is flat For best results when printing images use HP Premium Plus Photo Paper For more information see Store and handle photo paper Cause The wrong kind of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 4 Clean the print cartridges Solution Print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges Cause The print cartridges need to be cleaned
118. to the left 2 Place the iron on transfer paper in the right side of the tray The side to be printed on should face down 3 Push the paper into the printer until it stops 4 Slide the paper guide firmly against the edge of the paper 2 p 8 t N N E A NS M ni uoo Vp aC 5 S AS gt E a SS E Print EY NOTE If your software program includes an iron on transfer printing feature follow the instructions that are provided with the software program Otherwise follow the instructions below Print iron on transfers 33 v az 5 gt o e gt 7 g o o 3 D 3 ne a Chapter 6 34 5 Open the Printer Properties dialog box Click the Features tab and then specify the following print settings Print Quality Normal or Best Paper Type Click More click Specialty Papers and then click Other specialty paper Size An appropriate paper size Click the Advanced tab Click Printer Features and then set Mirror Image to On EY NOTE Some iron on transfer software programs do not require you to print a mirror image Select any other print settings that you want and then click OK Use the What s This help to learn about the features that appear in the Printer Properties dialog box Print other documents 7 Printing tips Check your printer Connect the printer to your computer Print a test page Save time Use the Printing shortcuts
119. u are using Paper type Suggested paper size settings Copier multi purpose or Letter or A4 plain papers Envelopes Appropriate listed envelope size Greeting card papers Letter or A4 Index cards Appropriate listed card size if listed sizes are not appropriate you can specify a custom paper size Inkjet papers Letter or A4 Iron on T shirt transfers Letter or A Labels Letter or A4 D c 5 le lt Y 2 Q 3 o E Paper problems 79 Chapter 11 Paper type Suggested paper size settings Letterhead Letter or A4 Panorama photo paper Appropriate listed panorama size if listed sizes are not appropriate you can specify a custom paper size Photo papers 10 x 15 cm with tab 4 x 6 in with tab letter A4 or appropriate listed size Transparency films Letter or A4 Custom size papers Custom paper size To select a specific paper type 1 Open the Printer Properties dialog box 2 Click the Features tab 3 Click More in the Paper Type drop down list and then select the paper type that you want to use 4 Click OK 5 Select any other print settings that you want and then click OK Cause There was a problem with the paper loaded in the paper tray or the print settings did not match If this did not solve the issue try the next solution Solution 4 Use the HP Paper Feed Cleaning Kit Solution Some Deskjet products require a special kit called the
120. ut tray Printouts are slanted or skewed Try the following solutions if your printout does not appear straight on the page e Solution 1 Make sure the paper is loaded correctly e Solution 2 Make sure only one type of paper is loaded Solution 3 Check the rear door Solution 1 Make sure the paper is loaded correctly Solution Make sure the paper is loaded correctly For more information see Print documents Print photos Cause The paper was not feeding properly or was not loaded correctly If this did not solve the issue try the next solution a Iz 5 le o lt Y 2 Q 3 o E Print quality is poor 95 Chapter 11 Solution 2 Make sure only one type of paper is loaded Solution Load only one type of paper at a time Cause More than one type of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 3 Check the rear door Solution Make sure the rear door is securely installed Cause The rear door was not securely installed Ink streaks on the back of the paper E E e lt Fa o v gt fo e z E Q 96 Try the following solutions if there is smeared ink on the back of your printout e Solution 1 Print on a page of plain paper Solution 2 Wait while the ink dries Solution 1 Print on a page of plain paper Solution Print one or several pages of plain paper to soak up any excess ink in the
121. ution Make sure the paper is loaded correctly and that it is not wrinkled or too thick Load paper with the side you want to print on facing down For example if you are loading glossy photo paper load the paper with the glossy side down Ifthe paper is too close to the print cartridge during printing the ink might be smeared This can happen if the paper is raised wrinkled or very thick such as a mailing envelope Make sure the paper lays flat in the input tray and is not wrinkled D c 5 le lt Y 2 Q 3 o Print quality is poor 87 Chapter 11 For more information see Print other documents Store and handle photo paper Cause The paper was loaded incorrectly or it was wrinkled or too thick If this did not solve the issue try the next solution Solution 3 Check the paper type Solution HP recommends that you use HP Premium Papers or any other paper type that is appropriate for the product Always make sure the paper you are printing on is flat For best results when printing images use HP Premium Plus Photo Paper For more information see Store and handle photo paper Cause The wrong kind of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 4 Check to see if the product is in ink backup mode Solution Check to see if the the product is printing in ink backup mode with only one print cartridge installed
122. ware Make the HP Deskjet the default printer 45 Set default print settings 5 5 once e pce dt 45 Printer Properties dialog DOX ooooooccccccococococococccocnnonnncnncnncnnononnnnnnnnnnnnnnn nenrr tenen nnne nnns siens nnns 46 What s This 2 hel psc cil lic UE nn RE DERE P RR ERE RR RE dae aa 47 Download printer software Updates oooooconocccocnnccoconononcccncnocanononcnnnnnnnno no nn cnnc nn enne nnn nnns 47 Maintenance Install print cartridges sinici ieren ee ees pce vad cde erede reete eiie deese e rene dec 48 Print cartridges opted e o etie qnod S AA 48 Selection nurmibers ce deed i e epe ehe de dee he d ded dee e idea 48 Printing with one print cartridge ssssssssssesessseeneee enne 49 Installatioryinstr ctiOnis ccc cioe eti rodea 49 Align the print CaA JO S e e a ae r a aaa nn cnn nn ene nc nn cana A tns n ennt nnn 51 Automatically clean print Cartridges oooococccnninicocccnnnnnacocooncnconannnncnnnnnonnnnn nn cnnnnannn nn nn rn nn nana 52 View estimated ink levels cinese tenentem rr tte tnt nennen true deuei kanie 52 Maintain the printer body 2 212 ii ERI ae Ein Ete lia ia i be De edens 53 Remove ink from your skin and clothing eeeeenm eee 53 Manually clean print Cartridges oooonicoccncnnnnnncccccnncnononnnancnnnnnnnnnnn nn cnn nnnnnn nn nn cnn nana nn nn nnne 53 Maintain print Cartridges coi abc 54 Printet TODO ir dla DEBER 55 Cont
123. zos que el reciclaje proi la salud y el medic ambesie Si desea Eleea dore ee lugares doade emos residuos para ve mcidodo pongase las awtoridadas locales con el servicio de gasson de residuos domesticos o con la Vicio demde lo dl prodedo Uikvidace vysloviileho Eu Toro znacka ea produlas nebo no jeho santo prodr nasa by likridovan vyhozen do bazseho demombr odpods Cdposdam za 1 20 vylowaio stem bode vo k eidosci chy some jx sb e ch eis secempch amp recibo wpshowtilych elekt echa elekironsck sh zudizend Uhriducs vyskoti beo zulzeni smaahalvejie th rem o i eapom h socho ni plirednich adroj o soj feje de probe spiecbem chr nicie lihk advo a ivci prodivdi Dali informoce o tom hom m ete vydou1 d raf aqwei prados k secykdaci exi ele ziknf od Gods miti samogpr vy od ipolecaodti povad gici so a lido domomdo odpads sebo v obchod kde jute prodat isu I o podig x su Abo pb boreholes somes sed pode e a ro paella er lili bl e ot ollevere berogredo indsomlingssteder gebrug al eloktrisk og elektronsk alokdsudstyr separe incbonlin genbrug Seattle pe enka rt atur mage raven Lo ung rd pau ma y mc ad Vani bp ts du vi vido mare comm reos de ham caras di coladas yr Md ue luae de kuruka homm e Ello mecraleneraneos diei don Era leur de he poa Afvoer von algedonkte er huishoudens in de Europeos Unio Da speiocl ap bat produ oi e LY errem hat heshoudsdsk alvol Ha i uw varonfwoordelikhd vw okqedoride apparus Cl e eene cp eem ann sunl ee

HP D1500 Series User's Manual

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