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HP D2D2504 User's Manual

1. 21 GZ hendese 21 ais feti d ees 22 4 Battery Flash Backed Write Cache BBWC or FBWC module failures 23 E CM T aerials 23 Identifying the battery flash capacitor module failure 23 HP D2D4324 0204312 020106 and D2D41I2 a uuvenidiviena tai AERE IPEA Praten 23 HP D2D4004 4009 and D2D2502 3 4 G1 and G2 SERE TERRIER UA EE DIR PEREAT 24 Replacing the battery Tlash capacitor module sss 24 Battery flash capacitor module 24 HP DID AS C 24 m abbr mc 29 25 HP D2D2502 2504 E 26 HP D2D4004 4009 and HP D2D2502 3 4 CL 25 teenies 26 p APART c RP Em 27 Procedure T 27 5 The HP SmartArray P410i and P812 P411 RAID controllers and HP SAS expander card D2D4324 and 4312 000 29 Ww ri c M 29 Contents 3 HP D2D43 24 M 29 m PUE 29 Part AS
2. qu einge E 292022249242 CH 9 Ct C 1 Power supply cable sockets two 5 slots two full and one low profile 2 LAN port 1 always used for data connection 6 VGA port for system console monitor 3 LAN port 2 7 Ports for system console keyboard and mouse 4 Management LAN port Do not use for data NOTE One full PCle slot has a SmartArray RAID controller card pre installed The other full PCle slot is used for the FC card You must install the Tape Attach card SAS or SCSI in the low profile slot Using the ProLiant Guide with HP D2D4004 and 4009 G1 models When using the HP ProLiant 01185 G5 guide be aware of the following HP D2D specific information e system components are illustrated in the 12HDD server diagram Two processors supported Opteron 2222 part number 451810 001 and Opteron 2384 part number 495643 005 If you need to replace a processor please refer to the document EH938 90942 Replacing processor in HP D2D400x which can be found on the Manuals page of the HP web site http www hp com support manuals e The HP D2D has removable hard disks either 6 or 12 e There is no optical media storage e configuration of the system memory is 8 GB 8 x 1 GB DIMMs The part number for each 1 GB DIMM is 416356 001 HP D2D and HP Proliant e The HP D2D is supplied with an HP Smart Array P400 controller with 512 MB and BBWC
3. 30 Identifying RAID contoller failure sss 30 Before replacing a RAID controller a note about licenses 30 P410i controller failure HP 0204324 and 2 04312 31 P411 controller failure HP D2D4312 NER PERPE YR 31 P812 controller failure HP PP CPP 32 HP SAS expander card HP D2D4324 and 204312 32 6 The HP SmartArray P212 RAID controller HP D2D2502 G2 2504 G2 4106 Comp pog ce cH N 34 OVENI u P POI 34 T 34 Identifying a RAID contoller failure 34 Before replacing a RAID controller a note about licenses 35 Replacing the HP Smart Array P212 controller sss 35 7 The HP SmartArray P400 RAID controller D2D4004 4009 2500 G1 37 m T 37 waft n 37 P4DO Controller as 38 Identifying a P400 card failure ane End tle ISSN ERE NIP HM Fat RR MSS IM 38 Replacing the HP Smart Array P400 ucc petant enn eet onn preise vete aad laud 38 8 The HP SmartA
4. pre installed in one of the full height PCl e slots For more information about this card search on http www hp com support manuals Part numbers are as follows o P400 card 441823 001 o 512 MB memory 405835 001 BBWC 398648 001 o BBWC cable assembly 409125 001 FC model has an HP Dual Channel 4Gb PCle Fibre Channel Host Bus Adapter part number AE312A Figure 6 Rear view of the HP D2D4004 4009 d CLA ecd 5 459747 tei SHEET T Ce Pet Sete 292022249242 Q 1 Power supply cable sockets two 5 PCle slots two full and one low profile 2 LAN port 1 always used for data connection 6 VGA port for system console monitor 3 LAN port 2 7 PS 2 ports for system console keyboard and mouse 4 Management LAN port Do not connect to this port NOTE One full PCle slot has a SmartArray RAID controller card pre installed The other full PCle slot is used for the FC card You must install the Tape Attach card SAS or SCSI in the low profile slot Using the ProLiant Guide with HP D2D2502 G1 models 12 When using the HP ProLiant DL165 G5 guide be aware of the following HP D2D specific information AMD Opteron 2376 2 3GHz 75W part number 495643 003 is the only processor that is supported e HP D2D has four fixed hard disks e There is no optical media storage Introduction The configuration of the system memory is 8 GB 4 x 2 GB DIM
5. HP D2D2502 2503 2504 G1 Backup Systems HP ProLiant DL165 G5 server Performance best practices 5 NOTE The software and in some cases the BIOS are unique to the HP D2D Backup System it does not use the same software nor in some cases BIOS as the ProLiant server There are a number of ways of accessing the ProLiant documentation on the HP web A quick method is to 1 Go to http www hp com support manuals 2 Search on the ProLiant server name as shown in Table 1 How do tell whether have a G1 or G2 product 6 In later revisions of D2D software the Summary Page of the Web Management Interface will tell you the Type of product Home Virtual Tape Devices NAS Configuration Status Tape Attach D2D CR20399965 1620 25 Summary Type HP StorageWorks D2D4112 G1 Name D2D CR203 Up Time 22 Hours 5 Minutes Serial Humber CR203 uy Firmware Revision 101 946 The product model number also identifies whether it is a G1 or a G2 product This number can be found on the product label you may need to remove the product from the rack to locate the label Table 2 Identifying G1 and G2 products from the product model number HP D2D Backup System Model GlorG2 HP D2D4324 Backup System EH985A G2 HP D2D4312 Backup System EH983A G2 HP D2D4106i Backup System EH996A G2 HP D2D4106fc Backup System EH998A G2 HP D2D4112 Backup System EH993B G2 HP D2D4112 B
6. RRORORORORO DROROROROROROREROROR POROROROROROROM ES 4 Wis 1 Power supply cable socket 5 PCle slots one full and one low profile 2 LAN port 1 always used for data connection 6 VGA port for system console monitor 3 LAN port 2 7 USB ports for system console keyboard and mouse 4 102 Management port Do not use for data Using the ProLiant Guide with HP D2D4112 G1 models When using the HP ProLiant 01185 G5 guide be aware of the following HP D2D specific information The system components are illustrated in the 12HDD server diagram and the Opteron 2384 part number 495643 005 is the only processor that is supported The HP D2D has 12 removable hard disks The 12th disk is an online spare disk If one of the other disks fails the online spare disk immediately takes its place There is no optical media storage The configuration of the system memory is 16 GB 8 x 2 GB DIMMs The part number for each 2 GB DIMM is 499276 061 Introduction e The HP D2D is supplied with an HP Smart Array P800 controller with 512 MB and two BBWCs pre installed in one of the full height PCl e slots For more information about this card search on http www hp com support manuals Part numbers are as follows o A P800 card 398647 001 o 512 MB memory 398645 001 BBWC 398648 001 e The system has an HP Dual Channel 4Gb PCle Fibre Channel Host Bus Adapter part number AE312A Figure 5 Rear view of the HP D2D4112 G1 dC
7. Controller 487204 B21 o FBWC 534562 B21 this comprises the 1024 cache capacitor and cable assembly For more information about the HP Smart Array cards search on http www hp com support manuals e configuration of the system memory is 96 GB 12 x 8 GB DIMMs 6 per processor The part number for each 8 GB DIMM is 500662 B21 e system has an HP 8Gb Dual Channel to Fibre Channel Host Bus Adapter part number AJ764A system has either an HP NC550SFP Dual Port JOGbE Server Adapter part number 581201 B21 or an HP NC522SFP Dual Port TOGbE Server Adapter part number 614203 B21 e system has an HP SAS Expander Card part number 468406 B21 PCl e Slot 1 Figure 1 Rear view of the HP D2D4324 9 Yolo o9 lt lt EE E CECE 92949224 Hine UE cf deis c 6686 tetet ate o CE E TAg rau 1 Power supplies two 5 Fibre Channel card 2 102 Management port do not use for data 6 and 7 RAID cards 3 LAN ports 3 required connection and 4 8 HP SAS expander card 4 10 Gb Ethernet card with two ports HP D2D and HP ProLiant 7 Using the ProLiant Guide with HP D2D4312 G2 models 8 When using the HP ProLiant DL370 G6 guide be aware of the following HP D2D specific information e CPU is Intel Xeon W5580 Kit part number 495928 B21 includes Heatsink t
8. D2D4312 If no disks are showing on the Storage Shelves page of the D2D Web Management Interface there may be a problem with the HP SAS expander card The part number for a replacement card is 468405 001 It must be installed in PCl e slot 1 Mini SAS cables part numbers 493228 005 and 493228 006 connect the expander card to the hard disk drive backplane as described in the following table SAS cables are also connected from the motherboard to the SAS expander card NOTE Tuck the mini SAS cables to be routed to the backplane into the side of the chassis Loop the SAS cables to connect to the motherboard in the void Table 7 Cabling to HP SAS expander card HP D2D4312 Connect From To 1 493228 006 5 5 cable Port 2C on SAS expander card Bottom right HDD backplane connector 2 493228 006 mini SAS cable Port 3C on SAS expander card Top right HDD backplane connector 3 493228 005 mini SAS cable Port AC on SAS expander card Bottom left HDD backplane connector 4 493228 005 mini SAS cable Port 5C on SAS expander card Top left HDD backplane connector 5 SAS cable Connector A left on the Port 8C on the SAS expander card motherboard 6 SAS cable Connector B right on the Port 9C on the SAS expander card motherboard 32 The HP SmartArray P410i and P812 P411 RAID controllers and HP SAS expander card HP D2D4324 and 4312 Figure 27 Cabling showing the SAS expander card HP SAS expander card HP
9. D2D4324 and D2D4312 33 6 The HP SmartArray P212 RAID controller HP D2D2502 G2 2504 C2 4106 C2 4112 G2 Overview The following G2 HP D2D Backup Systems use the HP SmartArray P212 RAID controller fitted with 512 MB RAM and BBWC battery backed write cache e HP D2D2502 G2 e HP D2D2504 C2 e HP D2D4106 G2 e HP D2D4112 G2 NOTE If you replace a P212 card in an HP D2D4106 4112 you must also add the RAID 6 license for the new card as described in the relevant sections below Figure 29 HP D2D4106 4112 G2 models location of the P212 controller LT FF ec gt j COPS esos Ollos R AHA Ssi 1 RAID controller Figure 30 HP D2D2502 2504 G2 models location of the P212 controller 1 RAID controller A WARNING reduce the risk of personal injury or damage to the equipment consult the safety information and user documentation provided with the server and P212 controller before attempting the installation Part numbers The required parts are e Smart Array P212 Zero Memory Controller part number 462828 B21 e 512 MB BBWC Cache and BBWC part number 462967 B21 Identifying a RAID contoller failure NOTE There are eight LEDs on the P212 controller card that provide diagnostic information when the unit is powered on For a detailed description of these LEDs refer to the HP Smart Arrays for HP ProLiant Servers user guide 34 HP SmartArray P212 RAID contr
10. DL370G6 motherboard and is used to control the 12 hard disk drives internal to the HP D2D4312 via the HP SAS Expander card in slot 1 The RAID controller is fitted with 512 MB RAM and one BBWC battery backed write cache e The two PATI cards are used to connect the external storage shelves to the D2D 4312 and are located in PCl e slots 5 and 6 Each card is fitted with 512 MB RAM and one BBWC battery backed write cache NOTE If you replace a motherboard with integral P410i card or a PATI card you must add the RAID 6 license for the card as described in the relevant sections below Overview 29 Figure 26 HP D2D4312 location of the P411 controller and HP SAS expander card o ce COE c cc lt lt alata 522 t Ad o SERERE qm Ccececet st B a p a EPRS we ee wae 1 and 2 PATI RAID controllers 3 HP SAS expander card A WARNING reduce the risk of personal injury or damage to the equipment consult the safety information and user documentation provided with the server and RAID controllers before attempting the installation Part numbers The P410i card is integral to the motherboard which is the standard motherboard The required part for the P812 card is HP Smart Array P812 1024 MB with FBWC Controller 487204 B21 The required part for the PATI card is HP Smart Array P411 512 MB with BBWC Controller 462832 821 Identifying a RAID co
11. the P800 card is unable to mount the RAID array Status messages on the Web Management Interface will advise that e Summary page RAID catastrophically failed e Storage page RAID tab RAID device is not available The HP SmartArray P800 RAID controller HP D2D4112 G1 only Replacing the HP Smart Array P800 controller For detailed instructions on replacing the P800 controller refer to HP Smart Arrays for HP Proliant Servers User Guide The replacement P800 controller is supplied without the BBWC batteries The BBWCs must be removed from the failed board and installed on the replacement board Instructions for doing this are also provided in the user guide NOTE There are ten LEDs on the P800 controller card that provide diagnostic information when the unit is powered on For a detailed description of these LEDs refer to HP Smart Arrays for HP Proliant Servers User Guide Figure 38 Location of LEDs on the P800 controller card Replacing the HP Smart Array P800 controller 41 Support and other resources Related documentation In addition to this guide the following documents provide related information e Start here poster for an overview of the HP D2D available in English French German and Japanese e HP D2D Backup System user guide e HP D2D Backup System concepts guide e HP D2D Backup System installation and configuration guide e Smart Arrays for HP ProLiant user guide e ProLiant DL370 Ma
12. the ProLiant Guide with HP D2D2504 G1 models When using the HP ProLiant DL165 G5 guide be aware of the following HP D2D specific information AMD Opteron 2384 2 7GHz 75W part number 495643 005 is the only processor that is supported The HP D2D has four removable hard disks e There is no optical media storage e configuration of the system memory is 8 GB 4 x 2 GB DIMMS 2 6400 The part number for each 2 GB DIMM is 499276 061 HP D2D is supplied with an HP Smart Array P400 controller with 512 MB and BBWC pre installed For more information about this card search on http www hp com support manuals o P400 card 441823 001 o gt 512 MB memory 405835 001 BBWC 398648 001 o BBWC cable assembly 409125 001 POST messages and troubleshooting The HP D2D Web Management Interface is the primary source of troubleshooting information However it is not able to capture power on self test hardware related issues Always refer to the appropriate Maintenance and Service Guide for Power On Self Test POST information To view POST messages you will need a system console attached to the HP D2D Please see the HP D2D Backup System User Guide for more information about connecting and using the system console Tasks that are unique to the HP D2D The following tasks are described in this guide e How to replace the flash memory module e to replace the motherboard e to replace
13. the system 2 During the POST screen when advised hit any key to see further messages 3 Enter the Smart Array POST ORCA utility by pressing F8 when details for the P410i card are displayed 4 Select the Manage Licenses option in the Smart Array menu and then select Install Licenses 5 Enter the licence key previously noted P411 controller failure HP D2D4312 IMPORTANT When replacing the P411 controller be sure to always replace cards into the same slot from which they were removed See also the rear view drawings in Chapter 1 Make sure the card is connected to the BBWC Follow the cables back to identify to which card each battery is connected 1 Power off the HP D2D Backup System Remove the cover from the HP D2D as described the appropriate HP ProLiant Maintenance and Service guide and locate the P411 controllers in PCl e slots 5 and 6 NOTE The LEDs on the P411 controller card provide diagnostic information when the unit is powered on For a detailed description of these LEDs refer to the HP Smart Arrays for HP Proliant Servers user guide 2 Unclip the blue PCle card retaining latch and remove the PCle card 3 Install the new and check that it is seated properly Close the blue PCle card retaining latch 4 Replace the cover as described in the appropriate HP Proliant Maintenance and Service guide and power on the HP D2D Backup System P410i controller failure HP
14. 2 The status of the battery is reported on the Summary and Status RAID pages of the Web Management Interface Figure 16 Summary page showing a failed RAID battery System Information IP Address 1 16 26 9 92 System State Q ok MAC Address 1 00 1 4 3 78 4 Network o Network Port 1 1Gb s IPV6 Address 1 fe80 21c c4ff fee3 7bc4 64 Network Port 2 Not Configured Name AB4032 Disk Space Allocated 10 MB of 2200 GB 0 Network Name AB4032 emea hpqcorp net Deduplication Ratio Up Time 1 Days 22 Hours 49 Minutes Cartridge Data Usage 0MB Serial Number CR207FD4C5 RAID Q ok RAID Battery RAID battery backup has failed Tape Attach o No Physical Tape Drive s Figure 17 RAID page showing a failed RAID battery HP D2D2502 2504 ENTER Raid Status RAID State OK RAID Battery The RAID battery backup has failed Physical Disks FW Version Size Disk 1 ATA GB0750C4414 SQD2V6YM HPG3 750 GB Q ok Disk2 GB0750C4414 5QD2ZVF8M HPG3 750 GB Q ok Disk 3 ATA GB0750C4414 SQD2K7AW HPG3 750GB Q ok Disk 4 ATA GB0750C4414 SQD2PHEL HPG3 750 GB Q ok Replacing the battery flash capacitor module Battery flash capacitor module location HP D2D4324 There are four FBWC flash backed write cache modules one for each Smart Array Controller Each FBWC has a capacitor pack to ensure cache contents are maintained after a loss of power Each P812 controller has an integral capacitor pack whilst th
15. 2D as described in the appropriate HP ProLiant Maintenance and Service guide and locate the memory module labeled 4 on the diagram Pull the failed memory module out of the USB connector 1 and simply plug in the replacement module If you need to replace the cable as well first unscrew the bracket 2 holding the USB connector and then disconnect the cable from the motherboard 3 Replace the whole cable and tighten the screw on the bracket Make sure both ends of the cable are connected securely Be sure to update the HP D2D software to the latest version This is done from the Web Management Interface Settings Software page as described in the HP StoreOnce D2D Backup System User Guide IMPORTANT If your replacement flash stick is at a lower revision than the one it replaces you may experience a message of Devices Starting or Initialising This message will also occur if the D2D Backup System did not shutdown correctly In this case please wait a minimum of 12 hours before updating software Replacing the memory module G1 HP D2D Backup Systems 17 Figure 11 HP D2D 4112 HP D2D4004 or HP D2D4009 G1 flash memory module EET TS cable and USB connector to the memory module 1 2 screw and bracket securing USB cable connector 3 cable and connector to the motherboard 4 flash memory module 18 The flash memory module 3 Replacing the system motherboard For all products G1 and C2 refer to the appropr
16. 35 Figure 31 Inserting a P212 card into an HP D2D4106 4112 TEIL LLLI MW 61 d mTOR OROSO SOSOSTS 959898989 9595959595 220202020208020802050502 6 16955050959595959090959090 05959090 2020202 202 Figure 32 Inserting a P212 card into an HP D2D2502 2504 3 Reconnect the card to the existing BBWC cable If preferred replace the BBWC cable with the one supplied with the replacement card Check that the P212 controller is seated properly and the cable to the BBWC is secure 5 Replace the PCI cage and cover as described in the appropriate HP Proliant Maintenance and Service guide and power on the HP D2D Backup System 6 MP D2D4106 4112 Backup Systems only Reinstate the SAAP license a Reboot the system b During the POST screen when advised hit any key to see further messages c Enter the Smart Array POST ORCA utility by pressing F8 when details for the P212 card are displayed during the POST messages Select the Manage Licenses option in the Smart Array menu and then select Install Licenses e Enter the licence key previously noted gt 36 HP SmartArray P212 RAID controller HP 0202502 G2 2504 C2 4106 C2 4112 G2 7 The HP SmartArray P400 RAID controller D2D4004 4009 2500 G1 Overview A The following HP D2D Backup Systems use the HP SmartArray P400 RAID co
17. D2D4324 and D2D4312 31 5 Install the SAAP license a Reboot the system b During the POST screen when advised hit any key to see further messages c Enter the Smart Array POST ORCA utility by pressing F8 when details for the P411 card are displayed during the POST messages Select the Manage Licenses option in the Smart Array menu and then select Install Licenses e Enter the licence key previously noted P812 controller failure HP D2D4324 IMPORTANT When replacing the P812 controller be sure to always replace cards into the same slot from which they were removed See also the rear view drawings in Chapter 1 The FBWC is an integral part of the card 1 Power off the HP D2D Backup System Remove the cover from the HP D2D as described the appropriate HP ProLiant Maintenance and Service guide and locate the P812 controllers in PCl e slots 4 5 and 6 NOTE The LEDs on the P812 controller card provide diagnostic information when the unit is powered on For a detailed description of these LEDs refer to the HP Smart Arrays for HP Proliant Servers user guide 2 Uncdlip the blue PCle card retaining latch and remove the PCle card 3 Install the new P812 card and check that it is seated properly Close the blue PCle card retaining latch 4 Replace the cover as described in the appropriate HP Proliant Maintenance and Service guide and power on the HP D2D Backup System HP SAS expander card HP D2D4324 and
18. For worldwide technical support information see the HP support website http www hp com support Before contacting HP collect the following information e Product model names and numbers e Technical support registration number if applicable e Product serial numbers e Error messages e Operating system type and revision level Detailed questions Customer self repair HP customer self repair CSR programs allow you to repair your HP product If a CSR part needs replacing HP ships the part directly to you so that you can install it at your convenience Some parts do not qualify for CSR Your HP authorized service provider will determine whether a repair can be accomplished by CSR For more information about CSR contact your local service provider or see the CSR website http www hp com go selfrepair Subscription service HP recommends that you register your product at the Subscriber s Choice for Business website http www hp com go e updates After registering you will receive e mail notification of product enhancements new driver versions software updates and other product resources HP websites For additional information see the following HP websites e http www hp com e http 7www hp com go storage e http www hp com go connect e http www hp com go ebs e http www hp com service locator http www hp com support manuals Documentation feedback HP welcomes your feedback To m
19. HP D2D2503 GT matels i ote tL EYE rt hue 13 Using the ProLiant Guide with 0202504 G1 models 14 POST messages and 14 Tasks that are unique to The HP D2D uico puente IR sn 14 Software MIS NAG OG tet istina 14 2 15 NIU 15 RUE 15 Identifying a flash memory module 22 2 15 Troubleshooting uei ee 13 Replacing the memory module G2 HP D2D Backup Systems 15 Replacing the memory module G1 HP D2D Backup 5 22 2 17 3 Replacing the system motherboard 19 Motherboard part fult bbs Mo idea iniit dl tse Ne tu M 19 Before replacing the motherboard a note about 2 0 19 Ife ADIT LT NNNM eT rc P 19 SAAP licence HP D2D4324 and D2DASI2 Fr EFFERRE EE EXE HX DU E ute ENSE 19 127 settings HP D2D4106 4112 G2 and HP D2D2502 2504 G2 20 After replacing the
20. HP StoreOnce D2D Backup System rack models service and maintenance guide Abstract This guide is intended for users who maintain the following rackmounted models of the HP StoreOnce D2D Backup System HP D2D4324 G2 12 disk HP D2D4312 G2 12 disk HP D2D4112 and HP D2D4106 G2 12 disk HP D2D2502 and 2504 G2 4 disk HP D2D4112 G1 12 disk HP D2D4004 G1 6 disk HP D2D4009 G1 12 disk HP D2D2502 2503 and 2504 G1 4 disk The architecture of these D2D Backup Systems is based upon established HP ProLiant and HP Smart Array RAID controller products which have their own user and service and maintenance guides This document provides information on only those aspects that are not covered in the existing guides Please note that there is a separate document for Gen2E products that were introduced after March 2012 This document is called HP StoreOnce D2D Backup System maintenance and service guide Addendum for Gen2E models HP Part Number EH985 90937 Published April 2012 Edition Sixth Copyright 2009 2012 Hewlett Packard Development Company L P Confidential computer software Valid license from HP required for possession use or copying Consistent with FAR 12 211 and 12 212 Commercial Computer Software Computer Software Documentation and Technical Data for Commercial Items are licensed to the U S Government under vendor s standard commercial license The information contained herein is subject to change without
21. MS PC2 6400 The part number for each 2 GB DIMM is 499276 061 The HP D2D is supplied with an HP Smart Array P400 controller with 512 MB and BBWC pre installed For more information about this card search on http www hp com support manuals o P400 card 441823 001 o 512 MB memory 405835 001 o BBWC 398648 001 o BBWC cable assembly 409125 001 Figure 7 Rear view of the HP D2D2502 2503 2504 G1 1 Power supply cable socket 5 PCle slots one full and one low profile 2 LAN port 1 always used for data connection 6 VGA port for system console monitor 3 LAN port 2 7 PS 2 ports for system console keyboard and mouse 4 Management port Do not use for data Using the Proliant Guide with HP D2D2503 G1 models When using the HP Proliant DL165 G5 guide be aware of the following HP D2D specific information The Opteron 2218 part number 419480 001 is the only processor that is supported The HP D2D has four fixed hard disks There is no optical media storage The configuration of the system memory is 4 GB 4 x 1 GB DIMMs The part number for each 1 GB DIMM is 416356 001 The HP D2D is supplied with an HP Smart Array P400 controller with 512 MB and BBWC pre installed For more information about this card search on http www hp com support manuals o 400 card 441823 001 512 MB memory 405835 001 e BBWC 398648 001 o BBWC cable assembly 409125 001 HP D2D and HP Proliant 13 Using
22. View Licenses 5 Make a note of the licence key reported This key is unique to the system and can be used for any replacement Smart Array card or HP D2D4312 motherboard J27 settings HP D2D4106 4112 G2 and HP D2D2502 2504 G2 20 NOTE This section is not relevant for HP D2D4324 4312 models The following diagram shows the location of the J27 jumper on the motherboard Figure 13 Location of the J27 jumper 1 J27 jumper When replacing the motherboard on HP D2D4106 4112 G2 models or on HP D2D2502 2504 G2 models set the jumper as follows Replacing the system motherboard Table 3 J27 jumper settings D2D Backup System Remove all jumpers HP D2D4106 4112 G2 nw on G2 products HP D2D2502 2504 G2 Jumper should be set on pins 1 and 2 After replacing the motherboard For all G2 products you must no Onn 1 Install the latest BIOS revision from the relevant product site All BIOS revisions can be found www hp com su to disk Backup HP D2D Backup Systems 2 Reboot the system During the system BIOS boot process when the prompt to Press F9 is visible press the F9 key to enter the RBSU ROM based Setup Utility or BIOS Setup This is so that you can change 3 Change the Performance options as shown in the following table ort downloads under Storage Disk Storage Systems Disk NOTE Un
23. Write Cache BBWC FBWC module failures 1 BBWC 2 cable that connects the BBWC to the P400 controller HP D2D4112 G1 The P800 RAID controller is fitted with two batteries The two BBWCs are aligned as a single unit in the battery clip IMPORTANT Refer to the HP Smart Arrays for HP Proliant Servers User Guide for the latest detailed instructions on replacing a P800 cache battery and carefully follow the Caution and Warning advice Figure 23 BBWC battery and P800 card 1 BBWCs Procedure 1 Remove the cover from the HP D2D Backup System as described in the appropriate HP ProLiant Maintenance and Service guide and locate the battery see previous section 2 Look at the LEDs on the battery If LED 3 is steady the battery must be replaced It may also need replacing if it is blinking amber and there is no activity on LED 4 Replacing the battery flash capacitor module 27 Figure 24 Location of LEDS on the BBWC NOTE For a detailed description of the LEDs refer to the HP Smart Arrays for HP ProLiant Servers user guide 3 Follow the instructions in the HP Smart Arrays for HP Proliant Servers user guide to remove and dispose of the old battery and to replace it with the new one 4 Replace the cover and power up the HP D2D Check the status of the battery on the Summary page If the system does not power up the associated RAID card may need replacing 28 Battery Flash Back
24. ackup System EH993A Gl HP D2D2502i Backup System EJOO1B G2 HP D2D2504i Backup System EJOO2B G2 HP D2D2502i Backup Systems Gl HP D2D2503i Backup Systems EH945A Gl HP D2D2504i Backup Systems EJOO2A Gl HP D2D4004i Backup Systems EH938A Gl HP D2D4004fc Backup Systems EH941A G1 HP D2D4009i Backup Systems EH939A Gl HP D2D4009fc Backup Systems EH942A G1 NOTE The Smart Buy versions of the HP D2D2500 series Backup System are all G1 products NOTE There is a separate document for Gen2E products that were introduced after March 2012 This document is called HP StoreOnce D2D Backup System maintenance and service guide Addendum for Gen2E models Introduction Using the ProLiant Guide with HP D2D4324 G2 models When using the HP Proliant DL370 G6 guide be aware of the following HP D2D specific information e CPU is Intel Xeon W5680 Kit part number 601315 B21 includes Heatsink there are two per system HP D2D has 12 removable hard disks The 12th disk is an online spare disk If one of the other disks fails the online spare disk immediately takes its place system comes with four RAID controller cards the HP Smart Array P410i integrated into the Motherboard and with FBWC and three HP Smart Array P812 cards each with 1024MB cache module and FBWC The P812 cards are installed in PCl e Slots 4 5 and Part numbers for the P812 card are as follows o Smart Array P812 1024 MB with FBWC
25. ake comments and suggestions about product documentation please send a message to storagedocsFeedback hp com All submissions become the property of HP HP technical support 43
26. ble Replacing the HP Smart Array P400 controller Replacement cards are supplied with a cable to connect the P400 controller to the BBWC but this cable is too short for use in the HP D2D It is normally sufficient to replace the P400 controller and or battery leaving the existing cable that connects the card to the BBWC in place If the existing cable is damaged for example bent pins you must order a separate replacement cable 1 Power off the HP D2D backup System Remove the cover and PCI cage from the HP D2D as described in the appropriate HP ProLiant Maintenance and Service guide and locate the P400 controller 2 Check that the P400 controller is seated properly and the cable to the BBWC is secure NOTE There are eight LEDs on the P400 controller card that provide diagnostic information when the unit is powered on For a detailed description of these LEDs refer to the HP Smart Arrays for HP ProLiant Servers user guide Figure 35 Location of LEDs on the P400 controller card 3 Make sure the HP D2D is powered off and observing the safety and antistatic procedures documented in the HP ProLiant and HP Smart Arrays for HP ProLiant Servers user guides disconnect the failed card from the cable Replace it with the new card 1 and secure it to the bracket 2 38 The HP SmartArray P400 RAID controller D2D4004 4009 2500 G1 Figure 36 Inserting a P400 card Reconnect the card to the existing BBWC cable Do not use
27. e P410i controller s capacitor pack is located in the holder in the centre of the HP D2D4324 Backup System Each FBWC module has two single color LEDs green and amber The LEDs are duplicated on the reverse side of the cache module to facilitate status viewing See the HP Smart Array Controllers for HP Proliant Servers User Guide for more information 24 Battery Flash Backed Write Cache BBWC FBWC module failures Figure 18 FBWC module LEDs N HP D2D4312 There are three BBWC batteries one for each Smart Array controller P410i and two PATI controllers and they are located in the holder in the center of the HP D2D4312 Backup System See the HP Smart Array Controllers for HP ProLiant Servers User Guide for more information NOTE Follow the cable back to identify to which card the battery belongs Figure 19 Battery pack LEDs HP D2D4106 4112 G2 The P212 card has only one BBWC but it may be located in either of the locations shown on the following diagram Always replace the BBWC in the same location from which you removed it Replacing the battery flash capacitor module 25 Figure 20 BBWC battery and P212 card HP D2D4106 4112 G2 HP D2D2502 2504 G2 The P212 card has one BBWC Figure 21 BBWC battery and P212 card HP D2D2502 2504 G2 ii iE HP D2D4004 4009 and HP D2D2502 3 4 G1 The P400 has one BBWC 26 Battery Flash Backed
28. ed Write Cache BBWC or FBWC module failures 5 The HP SmartArray P410i and P812 PATI RAID controllers and HP SAS expander card HP D2D4324 and 4312 Overview HP D2D4324 The HP D2D4324 has four RAID controllers e P410i RAID controller is integral to the DL370G6 motherboard and is used to control the 12 hard disk drives internal to the HP D2D4324 via the HP SAS Expander card in slot 1 The RAID controller is fitted with GB RAM and one FBWC flash backed write cache e three P812 cards are used to connect the external storage shelves to the HP 0204324 and are located in PCl e slots 4 5 and 6 Each card is fitted with 1024 MB RAM and one FBWC flash backed write cache NOTE If you replace a motherboard with integral P410i card you must add the RAID 6 license for the card as described in the relevant sections below Figure 25 HP D2D4324 location of the P812 controller and HP SAS expander card e tetetete CECE EC HM lt lt E tct Cccecec a AMONG Mrzel 1 P812 RAID controllers 2 HP SAS expander card A WARNING reduce the risk of personal injury or damage to the equipment consult the safety information and user documentation provided with the server and RAID controllers before attempting the installation HP D2D4312 The HP D2D4312 has three RAID controllers e P410i RAID controller is integral to the
29. found in the Installation Instructions supplied with the kit NOTE The tower or desktop version of the HP D2D Backup System uses a different system architecture and has a different service and maintenance model It is not described in this guide Performance best practices HP recommends that you review the Best Practices for Perfomance Optimization White Paper describing simple steps that can be performed to ensure that your HP D2D Backup System is optimized as efficiently as possible You can view this white paper from http www hp com support manuals Search for D2D and your specific product The white papers are shown under the White paper section HP D2D and HP ProLiant The information in the appropriate ProLiant Maintenance and Service Guide should be the primary reference source for hardware issues on the related D2D Backup System Spare part numbers are available in the ProLiant guides This guide contains only information that is not included in the Proliant documentation Table 1 Identifying the correct server guide HP D2D Backup System HP ProLiant server G2 products HP D2D4324 4312 G2 Backup System HP ProLiant DL370 G6 server HP D2D4106 4112 G2 Backup System HP ProLiant DL18Ose G6 server HP D2D2502 2504 G2 Backup System HP ProLiant DL160se G6 server G1 products HP D2D4112 G1 Backup System HP Proliant DL185 G5 server HP D2D4004 4009 G1 Backup Systems HP ProLiant DL185 G5 server
30. further messages c Enter the Smart Array POST ORCA utility by pressing F8 when advised during the POST messages d Select the Manage Licenses option in the Smart Array menu and then select Install Licenses e Enter the licence key previously noted G1 products All G1 products require a BIOS ID but there are no other settings or licenses There is a special utility that allows you to edit the BIOS ID It is called Setsys Utility for HP D2D Backup Systems for USB Key Media 1 Download Setsys Utility for HP D2D Backup Systems for USB Key Media from the relevant product site at http www hp com support downloads under Storage Disk Storage Systems Disk to disk Backup HP D2D Backup Systems Follow the instructions in the Release Notes to run the utility and change the BIOS ID as shown in the following table Table 6 BIOS IDs for G1 products 22 Replacing the system motherboard Model BIOS ID number D2D2502i G1 and Smart Buy 539194 B21 D2D2503i and Smart Buy 482301 821 D2D2504i G1 and Smart Buy 539195 821 D2D4004i and D2D4009i 482302 21 D2D4004fc D2D4009fc 482303 21 D2D4112 G1 512768 B21 4 Battery Flash Backed Write Cache BBWC or FBWC module failures Part numbers Part numbers for a replacement cache modules are as follows e Gl products BBWC 398648 001 e G2 products apart from HP 0204324 BBWC 462976 001 e D2D4324 G2 FBWC 534562 21 If re
31. g procedure 1 If it is not already connected connect the system console to the HP D2D Backup System 2 Power cycle the HP D2D Backup System 3 The HP D2D will attempt to boot from the flash memory module The flash memory module is at fault if the reboot fails with the following message Cannot find any bootable media or if the system fails to boot completely or if it attempts to PXE boot 4 Power off the system remove the cover and check the cabling on the flash memory module If this does not remedy the problem replace the flash memory module Replacing the memory module G2 HP D2D Backup Systems only NOTE The memory module for the HP D2D4324 and HP D2D4312 model consists of a USB flash stick The memory module for the other G2 models consists of a flash stick with cable It is normally sufficient to replace only the USB stick leaving the existing cable in place See the next section if you are replacing the memory model in a G1 product 1 Power off the system and remove the cover from the HP D2D as described in the appropriate HP Proliant Maintenance and Service guide Locate the memory module labeled 1 on the diagrams below 2 Pullthe failed memory module out of the USB connector 1 and simply plug in the replacement module 3 HP D2D4112 4106 and HP D2D2502 2504 models only If you need to replace the cable as well first unscrew the bracket 2 holding the USB connector and then disconnect the cable from the m
32. here are two per system HP D2D has 12 removable hard disks The 12th disk is an online spare disk If one of the other disks fails the online spare disk immediately takes its place e system comes with three RAID controller cards the HP Smart Array P410i integrated into the Motherboard and with BBWC and two HP Smart Array P411 cards each with 512MB cache module and BBWC The cards are installed in PCl e Slots 5 and 6 Part numbers for the PATI card are as follows o Smart Array P411 512 MB with BBWC Controller 462832 B21 o 512 MB memory 462975 001 o BBWC 462976 001 For more information about the HP Smart Array cards search on http www hp com support manuals e configuration of the system memory is 96 GB 12 x 8 GB DIMMs 6 per processor The part number for each 8 GB DIMM is 500662 B21 e system has an HP 8Gb Dual Channel to Fibre Channel Host Bus Adapter part number AJ764A e system has an HP NC550SFP Dual Port IOGbE Server Adapter part number 581201 B21 e system has an HP SAS Expander Card part number 468406 B21 in PCl e Slot 1 Figure 2 Rear view of the HP D2D4312 d AE r L og O pH 1 Power supplies two 5 Fibre Channel card 2 102 Management port do not use for data 6 RAID cards 3 LAN ports 3 required connection and 4 7 HP SAS expander card 4 10 Gb Ethernet card with two ports I
33. iate Maintenance and Server Guide for detailed instructions on replacing the motherboard This chapter describes the following tasks that are specific to HP D2D Backup Systems Set the J27 jumper HP D2D4106 4112 G2 and HP D2D2502 2504 G2 products e Update BIOS IDs on all products e Reinstate iLO2 licences on all G2 products e Reinstate the RAID 6 license for the integral RAID controller on HP D2D4324 4312 products IMPORTANT When replacing the motherboard or individual cards sure to always replace cards into the same slot from which they were removed See also the rear view drawings in Chapter 1 Motherboard part numbers e HP D2D4324 4312 C2 Backup Systems The motherboard for the HP D2D4324 4312 Backup System is the standard DL370 G6 motherboard Please refer to DL370 G6 Maintenance and Service Guide for details of how to replace it IMPORTANT Please ensure that the system maintenance switch SW1 S3 setting is set to ON to ensure that the motherboard is seen as a DL370 and not an ML370 D2D4106 4112 G2 and HP D2D2502 2504 G2 Backup Systems The motherboard for both the HP D2D4106 4112 Backup System and the HP D2D2502 2504 Backup System is part number 583724 001 e All G1 HP D2D Backup Systems The motherboard for all G1 products is the standard motherboard Before replacing the motherboard a note about licenses iLO2 licenses All G2 products are shipped with paper copies of the iLO2
34. intenance and Service guides e HP ProLiant DLI80 and DL160 Maintenance and Service guides e ProLiant DLI85 G5 and DL165 G5 Maintenance and Service guides e D2D4100 Series 0204300 Series Backup System Capacity Upgrade Kit Installation Instructions e StoreOnce D2D Backup System Best Practices for Performance Optimization You can find these documents from the Manuals page of the HP Business Support Center website http www hp com support manuals In the Storage section click Storage Solutions and then select your product Document conventions and symbols 42 gt Convention Element Blue text Cross reference links and e mail addresses Blue underlined text http www hp com Website addresses Bold text e Keys that are pressed e Text typed into a GUI element such as a box GUI elements that are clicked or selected such as menu and list items buttons tabs and check boxes Italic text Text emphasis Monospace text e File and directory names e System output Code Commands their arguments and argument values WARNING Indicates that failure to follow directions could result in bodily harm or death CAUTION Indicates that failure to follow directions could result in damage to equipment or data IMPORTANT Provides clarifying information or specific instructions NOTE Provides additional information HP technical support
35. less noted otherwise the settings apply to all G2 products Table 4 RBSU settings RBSU setting Sub setting Sub sub setting Current Change to Advanced Options Advanced Memory Speed with 1066 MHz 1333 MHz Maximum Performance Tuning 2 DIMMs per Maximum Options Channel Service Options Product Id ignore M B default Appropriate Product warning displayed ID for G2 shown in table below Advanced Options HP D2D4324 4312 Thermal Configuration Optimal Cooling Increased Cooling only Power Management HP Power Profile Balanced Power and Maximum Options Performance Performance HP Power Regulator HP Dynamic Power HP Static High Savings Mode Performance Mode Change the BIOS ID as shown in the following table Table 5 BIOS IDs for G2 products 2 D2D2502i G2 596141 821 After replacing the motherboard 21 Table 5 BIOS IDs for G2 products continued D2D2504i G2 596142 B21 D2D4106i G2 595249 821 D2D4106fc G2 595882 821 D2D4112 G2 595248 B21 D2D4312 G2 581971 B21 D2D4324 G2 635236 821 5 Exit RBSU and add the 102 license a logon to the iLO2 GUI b Select the Administration Tab c Select Licensing and enter the recorded licence key in the section marked Enter license Activation Key 6 HP D2D4324 4312 only Add the SAAP license for the integral P410i RAID card a Reboot the system b During the POST screen when advised hit any key to see
36. licenses If you no longer have these licenses and the board is still working for the iLO2 GUI connection via its management Ethernet port make a note of the license before you remove the motherboard If it is not working contact HP Support 1 Log on to the 2 GUI 2 Select the Administration Tab 3 Select Licensing and make a note of the License Key NOTE G1 products do not support iLO2 SAAP licence HP D2D4324 and D2D4312 The Smart Array Advanced Pack SAAP is required to enable RAID 6 support You must reinstate the SAAP license if you replace the motherboard on an HP D2D4324 or D2D4312 product Motherboard part numbers 19 because it has an integral P410i card If you do not the system will experience one of the following symptoms e Very slow product performance Running as RAIDS access to the disks if the arrays had not failed themselves Refusal to create the storage if the storage arrays have failed and need to be rebuilt from scratch The units are shipped with paper copies of the SAAP license If you no longer have this license and the board is still working make a note of the license before you replace the motherboard 1 Reboot the system 2 During the POST screen when advised hit any key to see further messages 3 Enter the Smart Array POST ORCA utility by pressing F8 when advised during the POST messages 4 Select the Manage Licenses option in the Smart Array menu and then select
37. lt from scratch The units are shipped with paper copies of the SAAP license If you no longer have this license and the board is still working make a note of the license before you replace the faulty SmartArray card If it is not working contact HP Support 1 Reboot the system 2 During the POST screen when advised hit any key to see further messages 3 Enter the Smart Array POST ORCA utility by pressing F8 when the details for the RAID controller are displayed during the POST messages 4 Select the Manage Licenses option in the Smart Array menu and then select View Licenses 5 Make a note of the licence key reported This key is unique to the system and can be used for any replacement Smart Array card Replacing the HP Smart Array P212 controller IMPORTANT When replacing the P212 controller be sure to always replace the card into the same full height slot from which it was removed Make sure the card is connected to the BBWC 1 Check first that the P212 controller is seated properly and the cable to the BBWC is secure 2 Make sure the HP D2D is powered off and observing the safety and antistatic procedures documented in the HP ProLiant and HP Smart Arrays for HP ProLiant Servers user guides remove the cover and PCI cage from the HP D2D and disconnect the failed card from the cable Replace it with the new card 1 and secure it to the bracket 2 Before replacing a RAID controller a note about licenses
38. notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows Windows NT and Windows XP are U S registered trademarks of Microsoft Corporation Contents NC oo Tee 5 Performance best padece scorso detinet exse tu exe n tart ond en dU eR de 5 n D210 aiid 5 How tell whether have a GT er G2 product derer t e tora 6 Using the ProLiant Guide with HP D2D4324 G2 5 2 2 7 Using the Proliant Guide with HP D2D4312 G2 4 nns 8 Using the ProLiant Guide with HP D2D4106 4112 G2 9 Using the ProLiant Guide with HP D2D2502 2504 G2 9 Using the ProLiant Guide with HP 0204112 G1 10 Using the Proliant Guide with HP D2D4004 and 4009 G1 11 Using the ProLiant Guide with HP 0202502 G1 models sss 12 Using the Proliant Guide with
39. ntoller failure RAID card failures are reported in the Log and in email alerts if you have set them up For example cache module failure You can identify which card has failed by looking at the Storage RAID pages of the Web Management Interface The P410i card is identified as internal the P812 or P411 cards are identified by their slot number in the Controllers section Any issues with logical units on this page also indicate a problem If the HP SAS expander card is at fault disks will not be visible on the Storage Shelves tab NOTE If RAID fails and the HP D2D Backup System is still functioning you can also get information including license keys by generating a Support ticket from the Administration Support web page Before replacing a RAID controller a note about licenses The Smart Array Advanced Pack SAAP is required to enable RAID 6 support You must reinstate the SAAP license if you replace the motherboard P410i on the HP D2D4324 or HP D2D4312 products or if you replace one of the P411 cards on an HP D2D4312 product You do not need to reinstate the license if you replace one of the P812 cards on an HP D2D4324 product IF you do not reinstate the license the system will experience one of the following symptoms e Very slow product performance Running as RAID 5 access to the disks if the arrays had not failed themselves Refusal to create the storage if the storage arrays have failed and need to be
40. ntroduction Using the ProLiant Guide with HP D2D4106 4112 G2 models When using the HP ProLiant DL180se guide be aware of the following HP D2D specific information The CPU is Intel Xeon X5550 Spare P N 490070 001 there are two per system The HP D2D has 12 removable hard disks The 12th disk is an online spare disk If one of the other disks fails the online spare disk immediately takes its place The HP D2D4106 has 12 x 500 GB hard disks the HP D2D4112 has 12 x 1 TB hard disks The configuration of the system memory is 72 GB 9 x 8 GB DIMMs 5 for the first processor 4 for the second The part number for each 8 GB DIMM is 500662 B21 The HP D2D is supplied with an HP Smart Array P212 Zero Memory Controller with 512 MB and BBWC pre installed in one of the full height PCl e slots For more information about this card search on http www hp com support manuals Part numbers are as follows o Smart Array P212 Zero Memory Controller 462828 B21 o 12 BBWC Cache BBWC 462967 B21 o gt 512 MB memory 462975 001 gt BBWC 462976 001 The system has an HP Dual Channel 4Gb PCle Fibre Channel Host Bus Adapter part number AE312A which is installed in a full height slot Figure 3 Rear view of the HP D2D4106 4112 G2 TET 5 EAE 1 5 CE o C mo 1 Po
41. ntroller fitted with 512 MB RAM and one BBWC battery backed write cache e StoreOnce D2D4004 0204009 G1 e StoreOnce D2D2500 series HP D2D2502 3 4 G1 IMPORTANT The HP D2D4112 G1 Backup System uses the HP SmartArray P800 RAID controller and has two RAID batteries It is described in The HP SmartArray P800 RAID Controller page 40 Figure 33 D2D4004 and HP 0204009 location of the P400 controller 1 RAID controller 2 optional Tape Attach SAS or SCSI card 3 Fibre Channel card if fitted Figure 34 HP D2D2500 series location of the RAID controller 9 KJ Gy E iw 1 RAID controller 2 optional Tape Attach SAS or SCSI card WARNING To reduce the risk of personal injury or damage to the equipment consult the safety information and user documentation provided with the server and P400 controller before attempting the installation Part numbers The component parts have the following part numbers e P400 card 441823 001 e 512 MB memory 405835 001 e BBWC 398648 001 e BBWC cable assembly 409125 001 Overview 37 PAOO controller failure Identifying a P400 card failure P400 card failures are likely to occur only during power down or power up Failure means that the P400 card is unable to mount the RAID array Status messages on the Web Management Interface will advise that e Summary page RAID catastrophically failed e RAID page RAID device is not availa
42. oller HP D2D2502 G2 2504 G2 4106 G2 4112 G2 P212 card failures are likely to occur only during power down or power up Failure means that the P212 card is unable to mount the RAID array Status messages on the Web Management Interface will advise that e Summary page RAID catastrophically failed e Storage RAID page HP 0204106 4112 RAID device is not available Any issues with logical units on this page also indicate a problem e RAID page HP D2D2502 2504 RAID device is not available RAID card failures are also reported in the Log and in email alerts if you have set them up For example cache module failure NOTE If RAID fails and the HP D2D Backup System is still functioning you can also get information including license keys by generating a Support ticket from the Administration Support web page Before replacing a RAID controller a note about licenses NOTE D2D2502 2504 G2 products do not require the SAAP license since they operate in RAID 5 mode The Smart Array Advanced Pack SAAP is required to enable RAID 6 support You must reinstate the SAAP license if you replace the P212 cards on an HP D2D4106 4112 G2 product If you do not the system will experience one of the following symptoms e Very slow product performance Running as RAID 5 access to the disks if the arrays had not failed themselves e Refusal to create the storage if the storage arrays have failed and need to be rebui
43. or RAID battery failure but does not identify the card to which it belongs Look at the Storage RAID page to identify the card The P410i card is identified as internal the three P812 HP D2D4324 and two P411 HP D2D4312 cards are identified by their slot location Figure 14 Example HP D2D4312 Summary page showing battery failure Summary System Information Type HP StorageWorks D2D4312 G2 System State o OK Name D2D CR203FAFDD Network Q ok Up Time 13 Hours 43 Minutes Fibre Channel Serial Humber CR203FAFDD Disk Space Used 7 9 TB of 8 9 89 0 Firmware Revision 200 427 Deduplication Ratio User Data Stored 6878 Storage ok RAID RAID Battery The RAID battery backup has failed Devices ok Replication Q ok Part numbers 23 Figure 15 Example HP D2D4312 Storage RAID page showing battery failure Home Virtual Tape Devices WAS Configuration Status Replication Administration D 52027 F7D 1 ABE sae two cs NN tog A Status Storage Pool Status Storage Manager Status RAID Controllers RAID Controllers RAID Battery Internal ok Shots Sete amp Battery Failure Logical Units Logical Unit Id Status RAID State Shelf ed Bat RAID state sheit Size 00 31 iv 2 60050881001030374334323931300700 Internal 9 0 TB Q ok Q ok HP D2D4004 4009 and D2D2502 3 4 G1 and G
44. otherboard 3 Replace the whole cable and tighten the screw on the bracket Make sure both ends of the cable are connected securely NOTE The memory module for the HP D2D4324 4312 model does not have a cable Overview 15 4 Be sure to update the HP D2D software to the latest version This is done from the Web Management Interface Settings Software page as described in the HP StoreOnce D2D Backup System User Guide IMPORTANT If your replacement flash stick is at a lower revision than the one it replaces you may experience a message of Devices Starting or Initialising This message will also occur if the D2D Backup System did not shutdown correctly In this case please wait a minimum of 12 hours before updating software Figure 8 HP D2D4324 and D2D4312 G2 Series flash memory module 16 The flash memory module Figure 10 HP D2D2502 and HP D2D2504 G2 Series flash memory module 1 2 3 location of the memory module and USB connector screw and bracket securing USB cable connector not HP D2D4324 4312 cable and connector to the motherboard not HP D2D4324 4312 Replacing the memory module G1 HP D2D Backup Systems NOTE It is normally sufficient to replace the USB stick leaving the existing cable in place See the previous section if you are replacing the memory model in a G2 product 1 2 Power off and remove the cover from the HP D
45. placing this module does not resolve the problem it may be necessary to replace the RAID controller card See the appropriate chapter for your RAID card for more information about replacement procedures and part numbers Identifying the battery flash capacitor module failure Module failures are reported in the Log and if you have email alerts set up you will be notified of any failure The following example illustrates an alert for a failed RAID battery This is a system generated message from your HP StoreOnce D2D Backup System Email Notification From AB4032 6 Jun 2008 8 08 15 The RAID battery backup has failed For further information please browse to https AB4032 emea hpqcorp net https 16 26 9 92 Please do not reply to this email kkkkxkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk kkkkkkkkkk HP D2D4324 D2D4312 D2D4106 and D2D4112 The status of the cache module is also reported on the Summary and Storage RAID pages of the Web Management Interface The HP D2D4112 G2 and the HP D2D4106 have one battery only The HP D2D4112 G1 has two batteries both on the one controller The HP D2D4324 has four flash capacitor modules and the HP D2D4312 has three batteries one for each RAID card The Summary page shows thot there is a flash capacitor module
46. rebuilt from scratch NOTE It is not necessary to reinstate the license with the P812 card 30 The HP SmartArray P410i and P812 P411 RAID controllers and HP SAS expander card HP D2D4324 and 4312 The units are shipped with paper copies of the SAAP license If you no longer have this license and the board is still working make a note of the license before you replace the motherboard If it is not working contact HP Support 1 Reboot the system 2 During the POST screen when advised hit any key to see further messages 3 Enter the Smart Array POST ORCA utility by pressing F8 when advised during the POST messages 4 Select the Manage Licenses option in the Smart Array menu and then select View licenses 5 Make a note of the licence key reported This key is unique to the system and can be used for any replacement Smart Array card or HP 0204312 motherboard P410i controller failure HP D2D4324 and D2D4312 If the P410i card fails you must replace the motherboard IMPORTANT When replacing the motherboard P410i controller be sure to always replace cards into the same slot from which they were removed See also the rear view drawings in Chapter 1 Make sure the card is connected to its cache module Follow the cables back to identify to which card each battery is connected Replace the P410i card as described in the appropriate Maintenance and Service guide and then reinstate the SAAP license 1 Reboot
47. rray P800 RAID controller HP 0204112 only 40 40 Part A AE 40 P800 controller daB Geass aveniond teo ONSE sss 40 Identifying P800 card Teil We NIRE o 40 Replacing the HP Smart Array P800 controller sss 41 Support and other TesolliGBs cesacue eo eese nn as 42 Related documentation asse eter tbi te thv Ra 42 Document conventions and symbols sess 42 HP technical SUDO rdi 43 Customer Sel NL eo RN E TEN 43 SISSON SENICE 43 E RE PRO ak 43 Documentation feedback sss 43 4 Contents 1 Introduction This is the Service and Maintenance Guide for the following rack mounted models of the HP D2D Backup System G2 models e D2D4324 G2 12 disk e D2D4312 G2 12 disk e 2 4112 and HP D2D4106 G2 12 disk e HP D2D2502 and HP D2D2504 G2 4 disk G1 models e HP 204112 12 disk e HP D2D4004 6 disk e HP D2D4009 12 disk e HP D2D2500 series 4 disk The hardware for the HP D2D4324 the HP D2D4312 4112 and the HP D2D4106 Capacity Upgrade Kits are not described in this guide Further information about these kits can be
48. the HP Smart Array RAID controller Software upgrades 14 The Web Management Interface is used to upgrade software and also has a link to the HP Support website from where the software must be downloaded Language Pack upgrades are also available to ensure all updates to screen messages and help text are displayed correctly in all languages For more information about the upgrade process and how to use the Web Management Interface please refer to the Software Administration section of the Web Management Interface chapter in the HP D2D Backup System User Guide See also Related documentation page 42 Introduction 2 The flash memory module Overview The flash memory module is required to boot up the HP D2D Backup System e With HP D2D4324 4312 Backup Systems this consists of a USB flash stick that plugs into the system board e With all other HP D2D Backup Systems this consists of a USB flash stick and cable e There are different memory sticks for G2 and G1 products Make sure you are using the correct one See Identifying G1 and G2 products page 6 Part number Each software revision has its own part number Please refer to http www hp com or contact HP Support to find out which part number is required Identifying a flash memory module failure Symptoms of problems with the memory module are e system hangs e Hosts cannot connect to the HP D2D Backup System via the Web Management Interface Troubleshootin
49. the cable supplied with the replacement card It is not long enough to connect to the BBWC Replace the PCI cage and cover as described in the appropriate HP ProLiant Maintenance and Service guide and power on the HP D2D Backup System Replacing the HP Smart Array P400 controller 39 8 The HP SmartArray P800 RAID controller HP D2D4112 G1 only Overview A The HP StoreOnce D2D4112 G1 Backup System uses the HP SmartArray P800 RAID controller fitted with 512 MB RAM and two BBWCs battery backed write cache IMPORTANT The HP D2D4004 4009 and 2500 Series G1 Backup Systems use the HP SmartArray P400 RAID controller and have one RAID battery They are described in The HP SmartArray P400 RAID Controller page 37 Figure 37 HP D2D4112 G1 location of the P800 controller 1 RAID controller 2 optional Tape Attach SAS or SCSI card 3 Fibre Channel card WARNING To reduce the risk of personal injury or damage to the equipment consult the safety information and user documentation provided with the server and P800 controller before attempting the installation Part numbers The replacement kit has a part number of 381513 B21 The component parts have the following part numbers e P800 card 398647 001 e 512 MB memory 398645 001 e BBWC 398648 001 P800 controller failure Identifying a P800 card failure 40 P800 card failures are likely to occur only during power down or power up Failure means that
50. wer supply cable sockets two 6 VGA port for system console monitor 2 LAN port 1 always used for data connection 7 USB ports for system console keyboard and mouse 3 LAN port 2 8 RAID controller 4 Management LAN port Do not use for data 9 Fibre Channel card HP D2D4106fc 4112 5 PCle slots Using the ProLiant Guide with HP D2D2502 2504 G2 models When using the HP ProLiant DL160se guide be aware of the following HP D2D specific information The CPU is the Intel Xeon E5520 part number 506013 001 There is one per system The HP D2D has four removable hard disks There is no optical media storage HP D2D and HP Proliant 9 10 HP D2D2502 Backup System The configuration of the system memory is 24 CB 3 x 8 GB DIMMs for the HP D2D2502 Backup System HP D2D2504 Backup System The configuration of the system memory is 32 CB 4 x 8 GB DIMMs The part number for each 8 GB DIMM is 500662 B21 The HP D2D is supplied with an HP Smart Array P212 controller with 512 MB and BBWC pre installed in one of the full height PCl e slots For more information about this card search on http www hp com support manuals Part numbers are as follows o Smart Array P212 Zero Memory Controller 462828 B21 o gt 512MB BBWC Cache and BBWC 462967 B21 o gt 512 MB memory 462975 001 BBWC 462976 001 Figure 4 Rear view of the HP D2D2502 2504 G2 QSOS OO 050555

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