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HP C5370A User's Manual

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1. 5 10 Copies crooked on page sisse 5 11 Miscellaneous problems llis 5 11 Chapter 6 HP Support Services On Line Services 2 c re ecu eg Oel PERPE E PP ES an 6 1 Internet ocn YT NRI RC E Eye ek 6 1 HP FIRST o es oe eh O I Tema Dea IESUS EU 6 1 CompuServe iv vss Ges BoA Bed PER BN WES ee SS Ba 6 2 HP Customer Support 20588 peso onesies RE POOR a PESE P ENS 6 2 Calling in the U S and Canada During Warranty 6 2 Calling in the U S and Canada Post Warranty 000 6 2 Chapter 7 Maintaining Your HP Color Copier Cleaning the Exterior Case uuuaaaaaaaa cece eens 7 1 Cleaning the Glass 1 4 el bb ghee e an de IH PI E oe ee See EA 7 1 Aligning Cartridges lees 7 2 Using the Self Test Page sere e eem ue eh e 7 2 Cleaning Cartridges uuuaeaaaaaaaaaaaaa aa ee 7 3 Chapter 8 Hewlett Packard Limited Warranty Extent of Limited Warranty 8 1 Warranty Service s eese dete rege tae A e enin 8 3 Express Services rac SMES FAYE EE RETI REM NRI NEA 8 3 Warranty Upgrades xl eo aa nea He RE REN CMS RENTES RETE 8 3 Returning Your HP Color Copier for Service c ce 8 4 Before You Call i023 ws i ate a eee pa X EPPEESR eR PIS RAPERE 8 4 iv Contents Prepare your HP Color Copier for Shipment 1 1 1 8 5 Chapter 9 Technical Information Regulatory Notices 2 490088 0 r I E o Wee E eb eS 9 3 Ordering Accessories and Supplies
2. auaaaaaaaaaaaaa aaa aaa 9 4 HP Color Copier User s Guide v vi Contents Welcome Welcome to your new Hewlett Packard Color Copier And welcome to this User s Guide which will help you set up and use your Color Copier HP Color Copier 140 and 150 HP Color Copier 145 and 155 with automatic document feeder HP Color Copier User s Guide 1 1 About Your Copier With your HP Color Copier you can produce high quality color and black and white copies on letter 8 5 x 11 in and A4 210 x 297 mm the European standard sized paper You can print on a variety of paper types including plain paper premium inkjet paper photo paper transparency film and iron on transfers You can enlarge or reduce the size of the copies you make from 25 to 400 of the image s original size and use special sizing features to help you create business cards brochures name badges even posters And if you purchased Model 145 or 155 you will be able to load up to 25 originals in the automatic document feeder About This Guide This Guide explains how to unpack and set up your Color Copier It also explains how to make copies and use each of the product s special features to full advantage This Guide also provides troubleshooting information to help you resolve common copying problems and explains how to maintain your HP Color Copier Conventions Used Throughout this Guide we use special conventions to help you quickly id
3. HP Color Copier User s Guide 3 1 2 Manually on the copy glass Lift the document cover place the original face down on the glass along the two green borders and close the document cover Put the long edge of your original along the longer green border NOTE Be sure to place all originals including small photographs in the corner along the two green borders Some features of the HP Color Copier look for items specifically in that corner Using the automatic document feeder Model 145 or 155 only Load the original s with the printed side facing back in the document feeder with the top of the document to the right Adjust the page guide to the length of the original s When the originals are in place the phrase Document Loaded appears on the display NOTE Refer to Automatic Document Feeder Requirements on page 4 4 for information on the types of paper you can use in the document feeder 3 2 Copying 3 5 If you are making more than one copy press the Plus button or the Number of Copies button followed by the Plus button until the appropriate number is displayed on the front panel Adjust the way your copy will look using the Copy Quality Reduce Enlarge Lighter Darker and Color Intensity buttons See Controlling How Copies Will Look later in this chapter for details Start copying Press the Black button to make a black and white copy Press the Color button to make a c
4. buttons on the front panel to change the number on the display The mid range number for vertical alignment appears on the front panel display 2 10 Setting Up Your New HP Color Copier Now look closely at the set of vertical bars and determine which set lines up the best Select the letter that represents the best vertical alignment on the page and press Select Resume If necessary use the Plus and Minus buttons on the front panel to change the letter on the display The HP Color Copier then prints another page to confirm that the print cartridges are correctly aligned Match the alignment in Sample 2 to the alignment in Sample 1 If the lines are straight continue with Step 9 of the setup procedure If the lines are not straight you will need to repeat the Align Cartridges procedure To do this press the Menu button until the message Align Cartridges is displayed press Select Resume and then repeat steps 2 4 HP Color Copier User s Guide 2 11 Step 9 Test the Copier Use the copier s built in Self Test to verify that the copier is operating properly The Self Test Page lists current front panel settings and if you are using Model 145 or 155 tells whether the automatic document feeder is attached properly 1 2 Make sure the Best Normal or Fast light is on and not blinking Press the Menu button until the message Self Test Page appears in the panel display Press the Select R
5. In transit damage is not covered by the warranty so always insure your shipment 8 4 Hewlett Packard Limited Warranty Prepare your HP Color Copier for Shipment Turn on the HP Color Copier and leave it on for at least 2 minutes 2 Raise the document cover and then raise the print cartridge access cover 3 Remove both print cartridges and close the print cartridge latches Place print cartridges in an airtight bag so they will not dry out and put them aside do not send them with the copier NOTE Print cartridges that remain inside may damage your copier Attach the orange packing insert if available Turn off the HP Color Copier You will see the message Shutting Down on the front panel display 6 To prevent damage to the HP Color Copier during shipping lock the scanner HP Color Copier User s Guide 8 5 7 Pack the copier for shipment using the original packing materials 8 Please also include the following items in the box A brief description of symptoms for service personnel samples of print quality problems are helpful A copy of the sales slip or other proof of purchase to establish the warranty coverage period Your name address and a phone number where you may be reached during the day If you do not have the original packaging materials you can request a replacement package set from HP Customer Support NOTE Shipping damage caused by improper packaging
6. 2 7 resolution 9 2 text enhancement 3 7 CompuServe support 6 2 conventions used in guide 1 2 copies black and white 3 3 color 3 3 faded with dull colors 5 8 horizontal white lines 5 10 how to make 3 1 how to make copies 3 1 making lighter or darker 3 6 miscellaneous problems 5 11 multiple 3 3 3 4 newspaper 5 11 no copies coming out 5 7 paper size 3 9 paper wet 5 8 placing originals in automatic document feeder 3 2 placing originals manually 3 2 quality 5 7 5 12 quality problems 5 6 slow 5 8 speed 5 8 streaked smeared or lines 5 10 too vivid or bright 5 7 wrinkled wet paper 5 8 copy quality Best setting 3 4 changing setting 3 4 Fast setting 3 4 Normal setting 3 4 settings available 3 4 copying canceling 3 10 CopySmart 9 2 Custom 100 3 5 HP Color Copier Users Guide l 1 D damage parts 2 3 dark colors 5 9 darkness copy 3 6 defaults changing 3 9 factory 3 10 front panel 3 9 indicator 3 9 paper size 2 9 when reset 3 3 E edges cut off 5 6 ELC Enhance Light Colors changing the setting 3 8 enlarging 3 4 Entire 91 3 4 environmental specifications 9 2 error messages 5 3 F factory defaults 3 10 how to reset 3 10 faded copies 5 6 Fast quality 3 4 front panel attaching overlay 2 3 language 2 9 3 8 G graphics copy speed 9 1 H heavyweight inkjet paper 4 1 help CompuServe support 6 2 HP FIRST 6 1 internet 6 1 horizontal alignment 2 10 HP customer support 6 2 HP FIRST 6 1 o
7. Italiano Nederlands Dansk Norsk Portugu s Svenska and Suomi Press the Select Resume button to select the highlighted language After you select a language you will be prompted to select letter 8 5 x 11 in or A4 210 x 297 mm as the default paper size Press the Plus or Minus buttons to toggle between letter and A4 Press the Select Resume button to choose the highlighted paper size HP Color Copier User s Guide 2 9 Step 8 Align Your Black and Color Print Cartridges Before you start using your HP Color Copier you need to align the black and color print cartridges to ensure the best copy quality When you turn on your HP Color Copier for the first time you will see the message Initializing followed by the message Press Resume to Align Cartridges on the front panel display 1 Press the Select Resume button The copier prints a page with two sets of paired lines on it A set of numbered horizontal lines appears at the top of the page and a set of vertical lines each with a unique letter appears at the bottom of the page The mid range number for horizontal alignment appears on the front panel display Look closely at the set of horizontal bars and determine which set of black and color lines is aligned the best Select the number that represents the best horizontal alignment pattern on the front panel display and press Select Resume If necessary use the Plus and Minus
8. 5 2 Troubleshooting 3 Check to make sure the margins are aligned and not skewed a Fold the Self Test Page in half carefully so that the A and the C along the left margin line up b Line up the equal signs C Verify that the vertical line next to the A appears between the two vertical lines next to the C does not have to be centered 4 Ifthe alignment is satisfactory the copier mechanism is working properly If the alignment is not satisfactory see Troubleshooting information on page 5 11 5 If the Troubleshooting help does not resolve the problem contact HP Customer Support See HP Customer Support on page 6 2 HP Color Copier User s Guide 5 3 Front Panel Messages Message Power Save On What You Should Do The front panel displays this message when the OfficeJet Pro has not been used for 12 hours or more Press any button on the front panel or load originals in the automatic document feeder Door Open Close cartridge door Close the print cartridge door Paper Jam Press and hold Resume to eject paper To clear the paper jam press and hold the Select Resume button The paper should eject If this does not work refer to the procedures on page 5 1 If only one or two sheets of paper are in the paper tray the copier might not pick up the paper properly causing a jam in the copier Remove the papers that are jammed and add more paper to the paper tray ADF Pap
9. Enhancement TE sharpens the edges of black text It is turned on by default and should in most situations be left on However turn TE off if Large black typefaces look splotchy not smooth Horizontal grainy or white bands in light to medium gray areas Thin colored objects or lines contain black sections TE is automatically turned off when Photo Paper is selected HP Color Copier User s Guide 3 7 To turn TE On Off Press the Menu button until TE appears on the front panel display 2 Press the Plus and Minus buttons to switch between O off and on 3 Press Select Resume to confirm your selection ELC Enhance Light Colors Use the Enhance Light Colors ELC setting to enhance light color backgrounds in documents such as maps photos and invoices so the background is included on the copy The ELC feature improves the appearance of very pale colors Turn on ELC if pale colors are copying as white To change the ELC setting Press the Menu button repeatedly until ELC appears on the front panel display 2 Press the Plus and Minus buttons to switch between O off and on 3 Press the Select Resume button to confirm the change Changing Other Front Panel Settings 3 8 Copying This section explains how to use the following settings and options Front panel language Copy paper size Set defaults Factory defaults Clear Stop 9 99 Front Pane
10. Paper Size is set correctly See Copy Paper Size on page 3 9 Auto Fit Clone or Poster not working properly Possible Causes Solutions Auto Fit does not enlarge to full size The Clone feature does not make enough duplicate copies Poster makes extra blank pages Make sure to place the original in the corner along the two green borders Make sure that the scanner glass lid and or automatic document feeder lid are all clean and free from smudges and dust If there is dirt or a hair on the glass or lid the copier may misread the size of the image when scanning See Cleaning the Glass on page 7 1 Copies too vivid or bright Possible Causes Color intensity is set too high Solutions Lower the color intensity Press the Color Intensity button Press the Minus button to reduce the color intensity and make your copy paler The round dot moves to the left on the scale No copies coming out Possible Causes Solutions The copier may be out of paper or the paper may not be loaded properly Load paper in the HP Color Copier using the procedure on page 4 3 The scanner may be locked A locking mechanism holds and protects the scanner optics during shipment You must unlock the scanner before you can use the HP Color Copier See Step 3 Unlock Your HP Color Copier on page 2 4 for instructions Note If the scanner is locked you may hear a
11. cartridge access cover and remove the yellow orange shipping insert from the inside of the cartridge cradles TIP Keep and store the shipping insert and other packing materials in case you ever need to move or ship your copier NOTE If your copier has an automatic document feeder use the print cartridge access cover to prop open the document cover while you insert the print cartridges 2 Liftup both print cartridge latches A 2 6 Setting Up Your New HP Color Copier 3 Remove the color print cartridge the thicker one part number C1823A from its package and being careful to touch only the black plastic gently remove both the green pull tab and blue tape covering the nozzles tri color print cartridge black print cartridge part number C1823A part number C51645A CAUTION Be careful not to touch the gold colored contacts 4 Push the color print cartridge firmly down into the cradle on the left and close the cartridge latch e 5 Repeat steps 3 and 4 to install the black print cartridge part number 51645A into the cradle on the right 6 Close the print cartridge access cover NOTE Both print cartridges must be correctly installed with the green tab and blue tape removed for your HP Color Copier to work HP Color Copier User s Guide 2 7 Step 6 Connect the Power Cord The HP Color Copier comes with a power cord for the country to which it is shipped If the plug on your
12. copies more slowly than the Normal setting Normal delivers high quality output and is the recommended setting for most of your copying Normal is the default copy quality setting for most paper types and is faster than Best Fast copies faster than the Normal setting and the text is of comparable quality Using Fast also cuts down on the frequency of replacing your print cartridges because it uses less ink To change the Copy Quality setting press the Copy Quality button the small button directly beneath the three quality settings Best Normal Fast until the light next to the copy quality setting you want to use is lit Reduce Enlarge Options Using the HP Color Copier s digital Reduce Enlarge features you can quickly and easily reduce or enlarge images to the exact size you want NOTE Some Reduce Enlarge features let you specify the exact percent reduction or enlargement you want to use The Minus Plus signs next to the feature name let you know that this option is available Press the Minus or Plus button once to change the percentage by 1 Hold down the Minus or Plus button to change the percentage in increments of 5 3 4 Copying Normal 100 makes a copy that is the same size as your original Entire 91 reduces your copy to ensure that all the edges are copied NOTE NOTE Auto Fit pre scans the original to determine where its edges are Auto Fit then reduces or enla
13. front panel display Make sure you have removed the yellow orange shipping insert from the top of the print cartridge carriage To do this lift the document cover then the print cartridge access cover on the left side of the copier The shipping insert is inside 5 12 Troubleshooting Miscellaneous problems Continued Symptoms Solutions Paper repeatedly jams or the The wrong size paper is loaded Load the correct size copier tears the corner of the paper paper damaged paper size The leading edge is damaged or bent Do not use The paper width and length adjusters are not set correctly Be sure the paper width and length adjusters on the bottom tray are set for your paper The paper may be damaged or curled Replace damaged or curled paper HP Color Copier User s Guide 5 13 5 14 Troubleshooting HP Support Services If you are unable to find the answer you need in this book you can contact one of the HP support services listed in the following pages Some support services are available only in the U S and Canada while others are available in many countries worldwide If a support service number is not listed for your country contact your nearest authorized HP dealer for help On Line Services Internet You can obtain updated product information on the Hewlett Packard Worldwide Web home page at the following address http www hp com go copiers This website is updated whenever in
14. loading 4 4 tips on using 4 4 transparency film 4 1 loading 4 3 troubleshooting 5 1 U unlocking scanner 2 4 unpacking HP Color Copier 2 2 V vertical alignment 2 11 W warning what this label means in the user s guide 1 2 warranty 8 3 express service 8 3 preparing your copier for shipment 8 5 returning copier for service 8 4 upgrades 8 3 what to do before you call 8 4 website current list of HP papers 4 1 updated product information 6 1 wet paper 5 8 wrinkled paper 5 8
15. power cord does not look familiar contact your dealer or local HP Sales and Support Office See HP Customer Support on page 6 2 for more information WARNING Power is present in the product even if the white button is off To completely shut off power you must disconnect the power cord To avoid electric shock be sure to use the power cord with a properly grounded outlet Choose an outlet that is easy for everyone to access in case there is an emergency and you need to shut off power to the HP Color Copier 1 Plug the power cord into the back of your HP Color Copier and plug the other end into a grounded outlet 2 Turn on the HP Color Copier by pressing the white button in the lower right front corner 2 8 Setting Up Your New HP Color Copier Step 7 Set the Front Panel Language and Default Paper Size The front panel initially displays English as the default language and assumes letter sized paper 8 5 x 11 in as the default paper size To change the default language and associated paper size perform the following steps 1 While holding down the Select Resume button press the Color Intensity button Release both buttons The current language is displayed Press the Plus and Minus buttons to scroll through the list of available languages until the language you want is highlighted The following languages are available English Espafiol Deutsch Fran ais
16. time You can use etter sized or A4 sized originals in the feeder Here are some other tips Always feed your originals with the printed side facing back in the document feeder and the top of the document to the right Do not mix paper types or sizes in the ADF Load only originals printed on 16 24 Ib paper in the document feeder Originals on lighter or heavier paper will not feed correctly and may jam in the copier To prevent paper jams use the ADF with plain paper or HP Premium Inkjet paper only Do not use photo paper transparency film photos labels or envelopes in the document feeder When you make more than one copy using the document feeder you will need to collate the sets manually For instructions on how to clear an automatic document feeder paper jam see page 5 2 HP Color Copier User s Guide 3 11 3 12 Copying All About Paper This chapter explains the paper types you can use when copying It also presents some tips on loading paper and transparency film and sets forth paper requirements for originals used in the automatic document feeder For a current list of HP copier papers visit our website http www hp com go copiers paper Paper Choices When Copying The HP Color Copier is designed to copy onto a variety of paper types and weights Be sure that all paper is free of rips dust wrinkles and curled or bent edges For best results use HP papers HP Premium InkJet pa
17. 3 Unlock Your HP Color Copier 00 0 2 4 Step 4 Load Paper Into Your HP Color Copier 22211 1 2 5 Step 5 Insert the Color and Black Print Cartridges 2 6 Step 6 Connect the Power Cord 0 0 00 0 aaa aaa ciii 2 8 Step 7 Set the Front Panel Language and Default Paper Size 2 9 Step 8 Align Your Black and Color Print Cartridges 2 10 Step 9 Test the Copier i cer E REIR Cer ES B EIDEM ROSE NER 2 12 Chapter 3 Copying How to Make Copies leeeseeee III 3 1 Controlling How Copies Will Look eee 3 3 Number of Copies seu 00 vel e rr teed erti e px ER EU DE ee ves 3 4 Copy Quality i seek OW PANA Z peter ur enr a headin 3 4 Reduce Enlarge Options ae 3 4 Paper lYDes uiti ERR TEE RA dU Pe TE che pede ERE qu EA 3 6 Lighter Darker so setce k etess II 3 6 Color Intensity sic sca ote da de te Dai Rp i dc dE e 3 7 TE Text Enhancement eaaaaaa aaa aaa aaa e 3 7 ELC Enhance Light Colors uaaa aaa aaa wawa aa aaa aaa iii 3 8 Changing Other Front Panel Settings uaaaaaaa aaa eee 111 3 8 Front Panel Language 0 0 0 0 cee eee ec lh en 3 8 Copy Paper SIZE sene RT re ER RR ERE Sepe Pl ER 3 9 Set Deraults cesse wee Er o Ru xA E S FE 3 9 Factory Defaults er E ARE PU A e a RR ONU AEE SREK 3 10 Cleat Stop xc pos Yb EP POR bubo de POS SUN AA 3 10 Using the Automatic Document Feed
18. Color Copier color cartridge may need to be replaced The best way to check this is to print a Self Test Page See the procedure on page 2 12 If any of the colored bars are missing blue magenta or yellow the color print cartridge must be replaced One of the color ink chambers is running out of ink the nozzles in the print cartridge may be clogged the print cartridges may need to be replaced or you may have a defective print cartridge Print a Self Test Page See the procedure on page 2 12 If any of the colored bars are missing blue magenta or yellow the color print cartridge must be replaced If the page shows streaking or white lines through any of the colored bars the cartridges need to be cleaned see the procedure on page 7 3 If copy quality still seems poor after you clean the cartridges replace them Be sure to remove the protective tape before using the new cartridge Placement on the page wrong or edges cut off Possible Causes Edges get cut off of the copy Solutions Use either the Entire 91 or Auto Fit reduce enlarge feature See page 3 4 for more information 5 6 Troubleshooting Placement on the page wrong or edges cut off Continued Possible Causes The Paper Size setting on the front panel is set to A4 and letter size paper is loaded or the Paper Size setting is set to letter and A4 size paper is loaded Solutions Check to make sure that
19. HEWLETT s lt LA Fackaro CAR Color Copier Copyright Hewlett Packard Company 1998 AII rights are reserved No part of the document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Publication number C5370 90000 First edition February 1998 Printed in U S A Notice The information contained in this document is subject to change without notice and should not be construed as a commitment by the Hewlett Packard Company Hewlett Packard assumes no responsibility for any errors that may appear in this document nor does it make expressed or implied warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose The Hewlett Packard Company shall not be liable for incidental or consequential damages in connection with or arising out of the furnishing performance or use of this document and the program material which it describes Note Regulatory information can be found in Chapter 9 of this User s Guide It is not lawful in many places to make copies of the following items When in doubt check with a legal representative first Governmental paper or documents Passports Immigration papers Selective service papers Identification badges cards or insignias Governmental stamps Postage stamps Food stamps Checks or dr
20. NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries States or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you Hewlett Packard Limited Warranty Warranty Service Express Service To obtain HP express repair service the customer must contact an HP service office or an HP Customer Support Center for basic troubleshooting first If a customer unit needs a minor part replacement and these parts can normally be replaced by the customer the customer replaceable components may be serviced through expedited part shipment In this event HP will prepay shipping charges duty and taxes provide telephone assistance on replacement of the component and pay shipping charges duty and taxes for any part that HP asks to be returned For some repairs the HP Customer Support Center may direct customers to designated Authorized Service Providers who are certified by HP to service the HP Color Copier If you need to return your copier to HP for repair HP will expedite the repair of your unit by using an express delivery service to expedite the return of the repaired or exchanged unit Warranty Upgrades Extended warranties and service option upgrades may be obtained through your
21. afts drawn or Governmental agencies Paper currency traveler s checks or money orders Certificates of deposit Copyrighted works Owner s Information Please complete the following for future reference HP Color Copier Model Serial Number Date of Purchase Place of Purchase Address Phone Number Service Contract Number Date of Contract Expiration Safety Symbols If present this symbol is placed on the copier where it is necessary for you to refer to the manual in order to understand a hazard If present this symbol is placed on the copier within the area where hazardous voltage is present Only trained service persons should perform work in this area If present this symbol is placed on the copier within the area where electrostatic discharge ESD may occur ESD can damage the copier s electronic components Avoid touching electronic components or circuit paths Use proper grounding devices when circuits are open to outside areas Chapter 1 Welcome About Your Copier se ot DR ERRARE VRIPRAGQ eer cl a mt a a eee hee ees 1 2 About This Guide lle RR RR RR RI s 1 2 Conventions Used vovv e RE ER Ea eor ORE EY GE 1 2 Chapter 2 Setting Up Your New HP Color Copier Copier Location and Environment 0 0 0 0 ae 2 1 Step 1 Unpack Your HP Color Copier 00 esee eee eee 2 2 Step 2 Attach the Front Panel Overlay 00 esee eese 2 3 Step
22. and check color cartridge Verify Part Number C1823A What You Should Do The wrong tri color cartridge is installed Remove it and replace it with the correct cartridge part number C1823A Unlock scanner The scanner is locked Turn off the HP Color Copier The scanner lock is located beneath the front panel on the right side Unlock the scanner by twisting the green knob under the front panel toward the back of your HP Color Copier until it stops The lever only turns one way Cartridge carriage blocked Unblock the carriage and turn power off then on again Scanner bulb failing The scanner bulb is becoming too dim to work properly Turn power off then on again If the message continues and the light flickers or does not come on your HP Color Copier needs to be serviced See page 8 4 for more information Turn Power off then on again A system error has occurred that you cannot resolve yourself Turn power off then on again If this message appears repeatedly or remains on the display call HP Customer Support for help see page 6 2 Additional cleaning will be ineffective Replace cartridge Replace the print cartridge Blank page Possible Causes The original was placed print side up on the glass or printed side facing forward in the document feeder Solutions Turn the original over Be sure the page you are copying is placed print side down on the glass and agai
23. arency Film A4 50 sheets 210 by 297 mm C3835A 20 sheets 210 by 297 mm C3832A HP Iron On T Shirt Transfers 10 sheets 8 5 x 11 in C6049A Customer Replaceable Parts Document Cover C5300 60015 Paper Tray C5364 60339 HP Color Copier User s Guide C5370 90000 Copier Help Card C5370 90015 Right side panel of copier case C5300 40023 Print cartridge access cover C5300 40014 Power cord Call dealer for part number for your location 9 4 Technical Information A ADF see automatic document feeder 5 10 aligning print cartridges 2 10 alignment horizontal 2 10 vertical 2 11 Auto Fit 3 5 does not work properly 5 7 automatic document feeder how to clear a paper jam 3 11 5 2 image of rollers included on copy 5 10 loading originals 4 4 paper specifications 4 4 tips 3 11 B background color 3 8 Best quality 3 4 black and white copies 3 3 copy speed 9 1 print cartridge 2 7 resolution 9 2 blank page 5 5 boldface what it means in the user s guide 1 2 C cancelling copying 3 10 cartridges print aligning 2 10 inserting 2 6 ordering 9 4 caution what this label means in the user s guide 1 2 cleaning cartidges 7 2 copier glass 7 1 exterior case 7 1 clear stop button 3 10 Clone 100 3 5 does not work properly 5 7 color backgrounds 3 8 copies 3 3 copy speed 9 1 dots in background 5 12 enhance light colors 3 7 3 8 faded distorted or missing 5 6 how to change color intensity 3 7 intensity 3 7 print cartridge 2 6
24. be Then use the Set Defaults feature to save all the settings Here is an example using Auto Fit 1 Press the Reduce Enlarge button repeatedly until Auto Fit is displayed 2 Press Select Resume This step changes your regular Reduce Enlarge setting from Normal 100 to Auto Fit HP Color Copier User s Guide 3 9 3 10 Copying Press the Menu button until Set Defaults appears on the front panel display Press the Select Resume button The message Current settings saved as defaults is displayed This step saves the new setting Auto Fit as your default Factory Defaults You can return all the control panel settings to their factory defaults at one time To return to Factory Defaults 1 Press the Menu button repeatedly until you see Factory Defaults on the front panel display 2 Press Select Resume The message Returned to factory defaults appears on the front panel display Clear Stop Use the Clear Stop button to cancel copy settings you have specified or to stop copying When you press the Clear Stop button to cancel copy settings they are reset to default settings When you press the Clear Stop button to stop copying the phrase Copy Cancelled appears on the front panel display After a few seconds the copier cancels the job Using the Automatic Document Feeder ADF With the automatic document feeder Models 145 and 155 only you can feed up to 25 originals at a
25. de down Photo paper should be placed glossy side down Gray arrows on premium papers should be facing up Blue arrows on transparencies should be facing up The nozzles in the print cartridge may be clogged Print a Self Test Page using the procedure on page 2 12 If any of the colored bars are missing blue magenta yellow or black the color print cartridge must be replaced If the page shows streaking or white lines through any of the colored bars the cartridges need to be cleaned see the procedure on page 7 3 If copy quality still seems poor after you clean the cartridges replace them Black bar in margins on copy Models 145 and 155 only Possible Causes You are copying from a transparency that is your original is printed on transparency film and a black bar is showing up on the copy Solutions Place a blank piece of white paper over the transparency on the copier glass This will prevent an image of the document feeder rollers from being included on your copy You are using the Normal Auto Fit Clone or Poster reduce enlarge option and a black bar is showing up on the copy The copier s sizing sensor on the top of the document feeder lid is misreading the size of your original Clean the glass especially the right back corner using the procedure on page 7 1 You are copying a Letter size original onto A4 size paper and your copy will include an image of the document fee
26. der roll off at the bottom of the page If you selected Normal 100 change the Copy Paper Size setting to Letter for this copy only Change the copy Paper Size back when finished If you selected a Custom zoom percentage less than 100 place the original on the glass and place white sheets of paper on top of the original to cover the entire glass 5 10 Troubleshooting Black bar in margins on copy Models 145 and 155 only Possible Causes You are copying an original that is greater than 8 wide and the solution above did not solve the problem Solutions Place the original on the glass and place white sheets of paper on toe of the original to cover the entire glass Copies crooked on page Possible Causes The original is crooked on the glass The original is placed incorrectly in the automatic document feeder Solutions Reposition the original against the green borders Be sure to place originals in the document feeder with the printed side facing back and the top of the document all the way to the right The width and length adjusters on the bottom tray are not flush against the paper Move the width and length adjusters up against the stack of paper Different sizes of paper are loaded in the tray Load only one size of paper at a time Only A Letter and A4 size paper can be used The document feeder paper adjuster is not flush against the bottom of you
27. e in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions any cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures reorient the receiving antenna increase the separation between the equipment and the receiver connect the equipment into an outlet on a circuit different from that to which the receiver is connected consult the dealer or an experienced radio TV technician for help The user may find the following booklet prepared by the Federal Communications Commission helpful How to Identify and Resolve Radio TV Interference Problems This booklet is available from the US Government Printing Office Washington DC 20402 Stock No 004 000 00345 4 CAUTION Pursuant to Part 15 21 of the FCC Rules any changes or modifications to this equipment not expressly approved by the Hewlett Packard Company may cause harmful interference and void the FCC authorization to operate this equipment DOC Statement Canada Le present appareil numerique n emet pas de bruitis radioelectriques d
28. entify information boldface Bold typeface identifies a specific button name or command you need to enter CAUTION The Caution label calls attention to an operating procedure practice or the like which if not correctly performed or adhered to could result in damage to or destruction of part or all of the product Do not proceed beyond a Caution label until you fully understand and have met the indicated conditions NOTE The Note label precedes information you need to know before you continue reading or performing a procedure quotation marks Information enclosed in quotation marks identifies the exact message that appears on the front panel display TIP The Tip label precedes helpful hints and recommendations WARNING The Warning label calls attention to a procedure practice or the like which if not correctly performed or adhered to could result in personal injury Do not proceed beyond a Warning label until you fully understand and have met the indicated conditions 1 2 Welcome Setting Up Your New HP Color Copier This chapter presents recommendations for placement of your HP Color Copier and presents the nine simple steps for unpacking and setting up your copier Be sure to perform the steps in the order listed Copier Location and Environment Use only within normal office temperature and humidity ranges The recommended range is 59 95 F 15 35 C and 20 80 humidity ranges e Avoid direct sunlight
29. epassant les limits applicables aux appareils numeriques de la class B prescrites dans le Reglement sur le brouillage radioelectrique edicte par le ministere des Communications du Canada This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications Ger uschemission LpA 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T 19 VCCI 2 HP Color Copier User s Guide 9 3 Ordering Accessories and Supplies In the U S you may order printer supplies by calling HP Direct 800 538 8787 to get the name of your local authorized HP dealer Outside the U S call your local authorized HP dealer Supplies Accessories HP Reorder Number Print cartridges Black print cartridge 51645A Tri color print cartridge C1823A Papers HP Premium InkJet Paper Letter 200 sheets 8 5 x 11 in 51634Y HP Premium InkJet Paper A4 200 sheets 210 x 297 mm 51634Z HP Premium Heavyweight InkJet Paper Letter 15 sheets 8 5 x 11 in C1852A HP Premium Heavyweight InkJet Paper A4 15 sheets 210 x 297 mm C1853A HP Premium Photo Paper Letter 15 sheets 8 5 by 11 in C6039A HP Premium Photo Paper A4 15 sheets 210 x 297 mm Europe C6040A 15 sheets 210 x 297 mm Asia C6043A HP Premium Transparency Film Letter 50 sheets 8 5 by 11 in C3834A 20 sheets 8 5 by 11 in C3828A HP Premium Transp
30. er ADF 44224224111 3 11 Chapter 4 All About Paper Paper Choices When Copying lseeeeeeee ree 4 1 Copy Paper in the Input Tray ee 4 2 Using the Right Paper Type Option c aaa aaa 4 3 Tips on Loading Paper in the Paper Tray aaaa aaa aaa 12 4 3 Special Considerations When Using Transparency Film 4 4 HP Color Copier User s Guide Automatic Document Feeder Requirements llle eese 4 4 How to Order Quality HP Papers 4 4 Chapter 5 Troubleshooting How to Clear a Paper Jam in the Paper Tray 0 000000000 5 1 How to Clear a Paper Jam in the Automatic Document Feeder 5 2 How to Use the Self Test Page 5 2 Front Panel Messages 0 ciue ex IR RUSSE UE Eee OE nV WA CES 5 4 Blank page bee DIE e a ia Pa bE aie Gas PUE D 5 5 Some colors faded distorted or missing 0 eee eee ee eee iii 5 6 Placement on the page wrong or edges cut off ce 5 6 Auto Fit Clone or Poster not working properly c ee 5 7 Copies too vivid or bright 0 0 2 ec ee eee eee 5 7 No copies coming out he 5 7 Copies taking too long lesse e 5 8 Paper wrinkled and very wet uauaaaaaaa aaa aaa ree 5 8 Copies faded or colors dull uuuaaaaaaa aaa aaa eee 5 9 Copy streaked smeared or with white horizontal lines 5 10 Black bar in margins on copy Models 145 and 155 only
31. er Jam Refer to How to Clear a Paper Jam in the Automatic Document Feeder on page 5 2 Busy Can t start another copy job You will see this message when you try to start a new copy job before the first job is complete or you try to change front panel settings while a copy job is in progress Wait until the first copy job is complete before trying to start another Out of Paper Replace paper then press Resume If the paper tray is empty load paper in the paper tray and press Select Resume If the paper is not inserted correctly adjust the paper then press Select Resume Remove original from the document glass Remove the original from the copier glass then press the Select Resume on the front panel to continue Remove and check black or color cartridge One of the print cartridges is either incorrectly installed the wrong type or defective Remove the print cartridge black or tri color and then replace it in the carriage stall Make sure to remove the tape from the print cartridge and close the latch securely No Cartridge Insert black or color cartridge A print cartridge is missing Insert the missing cartridge Remove and check black cartridge Verify Part Number 51645A The wrong black cartridge is installed Remove it and replace it with the correct cartridge part number 51645A 5 4 Troubleshooting Front Panel Messages Continued Message Remove
32. erlap 3 5 post warranty support 6 2 power button how to turn copier on 3 1 power cord connecting 2 8 outlet to use 2 8 power specifications 9 2 print cartridges aligning 2 10 inserting 2 6 inserting when using automatic document feeder 2 6 printing self test page 2 12 Q quality copy 5 6 quotation marks what they mean in the user s guide 1 2 R reduce enlarge Auto Fit 3 5 changing settings 3 6 Clone 100 3 5 Custom 100 3 5 Entire 91 3 4 Mirror 100 3 6 Normal 100 3 4 overview 3 4 Poster 400 3 5 reducing 3 4 regulatory information 9 3 S scanner light 3 1 unlocking 2 4 self test page 2 12 7 2 service copier 8 4 setup aligning print cartridges 2 10 choosing location for copier 2 1 front panel overlay 2 3 inserting print cartridges 2 6 lading paper 2 5 power cord 2 8 setting front panel language and default paper size 2 9 summary 2 1 testing the copier 2 12 unlocking scanner 2 4 unpacking 2 2 shipping copier 8 5 size copy paper 3 9 slow copying 5 8 smeared copies 5 10 smudges on copies 5 8 specifications environmental 9 2 functional 9 1 physical 9 2 HP Color Copier Users Guide l 3 power 9 2 speed 9 1 speed specifications 9 1 streaked copies 5 10 support CompuServe 6 2 HP FIRST 6 1 internet 6 1 on line services 6 1 7 text splotchy 5 11 text enhancement 3 7 turning it off 3 8 tip what this label means in the user s guide 1 2 torn paper 5 13 transparencies
33. es etc slows down the copying process Clean the glass using the procedure on page 7 1 You are printing on plain paper but have selected another Paper Type on the front panel Change the Paper Type setting on the front panel to Plain Paper Paper wrinkled and very wet Possible Causes The Paper Type front panel setting is set to Photo Paper and you are using Plain Paper Solutions Change the Paper Type setting to Plain Paper 5 8 Troubleshooting Paper wrinkled and very wet Continued Possible Causes You are copying a page with very dark colors Solutions Press the Lighter Darker button Press the Minus button to lighten your copy The round dot moves to the left on the scale You can also press the Color Intensity button to decrease the intensity of the colors Press the Minus button to reduce the color intensity and make your copy paler The round dot moves to the left on the scale Copies faded or colors dull Possible Causes The Paper Type setting does not match the paper loaded in the paper tray Solutions Make sure the Paper Type setting selected on the front panel display is the same as the type of paper actually loaded in your HP Color Copier The Lighter Darker setting is too low Press the Lighter Darker button Press the Plus button to darken your copy The round dot moves to the right on the scale The Color Intensity setting
34. esume button The test page printout has a set of lines which should appear unbroken and colored bars which should appear solid The intensity of the colors will vary depending on the type of paper you are using that is plain paper HP Premium InkJet Paper and so on For more information see How to Clear a Paper Jam in the Automatic Document Feeder on page 5 2 To verify proper functioning of your copier make a copy of the Self Test Page Congratulations You have finished setting up your HP Color Copier Now you are ready to start using it 2 12 Setting Up Your New HP Color Copier Copying This chapter explains how to make copies and how to use the special copying features of the HP Color Copier It also explains how to use other features on the copier front panel and special considerations of the automatic document feeder Models 145 and 155 only How to Make Copies 1 If it is not already on turn on the HP Color Copier by pressing the white button on the lower right front corner of the product NOTE The scanner light remains on for approximately 12 hours after you turn on the HP Color Copier or make the first copy of the day This keeps the bulb warm for optimal copying performance The light uses very little power After 12 hours the Copier turns off the scanner bulb to save energy and displays a Power Save On message When you are ready to start copying again just press any button on the front panel
35. fects how the HP Color Copier makes copies It is important that you select the appropriate Paper Type setting for the kind of paper you are copying onto Review the table on page 4 2 for more information To change Paper Type Press the Paper Type button repeatedly to scroll through the list of available paper types 2 When the paper type you are using is listed press Select Resume to choose it Lighter Darker Use the Lighter Darker button to adjust the lightness and darkness of the copies you make NOTE To make copies Lighter or Darker 1 Press the Lighter Darker button The range of lightness darkness values appears on a scale on the display 2 To make your copy darker press the Plus button The dot moves to the right To make your copy lighter press the Minus button The dot moves to the left 3 Press Select Resume to confirm your selection Color Intensity Use the Color Intensity feature to make the colors on your copy more vivid or more subtle To change Color Intensity 1 Press the Color Intensity button The range of color intensity values appears on a scale on the display 2 To produce copies with more intense or vivid colors press the Plus button The dot moves to the right on the scale To produce copies with paler more subtle colors press the Minus button The dot moves to the left on the scale 3 Press Select Resume to choose the new color intensity setting TE Text
36. formation and contact numbers change HP FIRST Phone 800 333 1917 U S and Canada to access HPFIRST When you call you can request that information be faxed directly to you To use HPFIRST you need a touch tone phone You need a 9600 baud Group 3 facsimile machine to receive the information Hewlett Packard offers this service free of charge HP Color Copier Users Guide 6 1 NOTE CompuServe Support information and interactive sharing of technical information are available on CompuServe s HP Peripherals forum GO HPPER To subscribe call CompuServe Inc at 800 848 8199 U S This service is not operated by HP HP Customer Support 6 2 If you are unable to resolve problems with your HP Color Copier using information in this User s Guide call HP Customer Support Calling in the U S and Canada During Warranty Call 208 323 2551 Monday through Friday from 6 am to 10 pm Mountain Standard Time MST and Saturdays from 9 am to 4 pm MST This service is free during the warranty period of the HP Color Copier however your standard long distance phone charges still apply Calling in the U S and Canada Post Warranty If your copier is not under warranty you can call 800 999 1148 A per call out of warranty support fee will be charged to your credit card You can also call 900 555 1500 2 50 per minute from 7 am to 6 pm MST and Saturdays from 9 am to 3 pm MST Charges begin only when you connect with a s
37. hoto Paper HP Bright White Inkjet Paper HP Premium Transparency Film Letter or A4 size paper HP Premium Heavyweight Inkjet paper HP Iron On T Shirt Transfers 4 2 All About Paper lighter than 16 Ib 60 g m Paper with cutouts or perforations Photo paper other than HP Premium Photo Envelopes Transparency film other than HP Premium Any size paper other than letter or A4 Heavyweight paper other than HP Premium Multiple part forms or label stock Using the Right Paper Type Option The Paper Type option you select determines how the HP Color Copier prints on the paper you are using Each time you load a different type of paper in the paper tray or document feeder be sure to set the corresponding Paper Type option on the front panel For this Kind of Paper Select this Paper Type Copier paper or letterhead Plain Paper HP Bright White Inkjet Paper Plain Paper HP Premium Transparency Film Transparency HP Deluxe Photo Paper Photo Paper HP Premium Photo Paper Photo Paper HP Premium InkJet Paper Premium InkJet HP Premium Heavyweight InkJet Paper Premium Inkjet HP Iron On T Shirt Transfers Iron On Tips on Loading Paper in the Paper Tray All paper Load the print side down with the letterhead or top of page going into the tray first Be sure paper is loaded fully forward in the lower tray HP Premium InkJet Paper Locate the gray arrow on the nonprinting side of the paper and insert the paper with the arrow
38. is not covered under the warranty 8 6 Hewlett Packard Limited Warranty Technical Information Speed Specifications Copy speed is related to the complexity of the document Black Copy Speed letter sized text Fast mode 9 pages per minute Normal mode 8 pages per minute Color Copy Speed letter sized mixed text and graphics Fast mode 3 pages per minute Normal mode 1 page per minute Color Copy Speed letter sized full page full color graphics Fast mode 1 7 pages per minute Normal mode 0 5 page per minute Copy Margins Copy at 100 or Clone Option Margin Letter A4 8 5 x 11 in 210 x 297 mm Top 0 07 in 1 8 mm Bottom 0 5 in 12 7 mm Left 0 2 in 3 3 mm Right 0 2 in 3 3 mm All other Reduce Enlarge Settings Margin Letter A4 8 5 x 11 in 210 x 297 mm Top 0 5 in 12 7 mm Bottom 0 5 in 12 7 mm Left 0 38 in 9 4 mm Right 0 38 in 9 4 mm Functional Specifications Paper Sizes U S letter sized 8 5 x 11 in European A4 210 x 297 mm Duty Cycle Maximum Monthly Usage 3 000 pages Paper weight In paper tray 16 36 Ib 60 135 g m In automatic document feeder 16 24 Ib 60 90 g m HP Color Copier User s Guide 9 1 Black Resolution Fast 300 x 300 dpi Normal 600 x 600 dpi Best 600 x 600 dpi Color Resolution Fast 300 x 300 dpi Normal 600 x 300 dpi CREt Best 600 x 600 dpi CREt Colors Up to 16 8 million Other Resolution Enhancement technology REt Col
39. is too low Press the Color Intensity button Press the Plus button to intensify the color and make your copy more vivid The round dot moves to the right on the scale Light colors print as white Turn on ELC Enhance Light Colors on the front panel display by pressing the Menu button repeatedly until ELC appears Press the Plus button to turn on ELC The round dot becomes a solid round dot Press the Select Resume button then press the Color button to make a copy The scanner bulb is too dim If there is a Scanner bulb failing message on the front panel display turn the copier off then back on again If the bulb flickers or does not light up the lamp needs to be replaced Contact HP Customer Service See HP Customer Support on page 6 2 for more information HP Color Copier User s Guide 5 9 Copy streaked smeared or with white horizontal lines Possible Causes The Paper Type setting does not match the paper loaded in the paper tray Solutions If you are using special papers such as photo premium inkjet iron on or transparencies you need to make sure the Paper Type setting you selected matches the type of paper you have in the bottom tray Press the Paper Type button until the paper type on the display matches the type of paper you have loaded in the bottom tray Then press Select Resume You are copying on the wrong side of the paper Be sure to put the paper print si
40. isplay 2 Press Select Resume The message Printing a Cleaning Check Sheet appears on the front panel display and a Print Cartridge Cleaning Page will be printed NOTE If copy quality still seems poor after you clean the cartridges replace them HP Color Copier User s Guide 7 3 7 4 Maintaining Your HP Color Copier Hewlett Packard Limited Warranty Model Number C5370A Product Numbers 140 145 150 and 155 Duration of Limited Warranty Hardware 1 Year Duration of Limited Warranty Print Cartridges 90 Days Extent of Limited Warranty 1 HP warrants to you the end user customer that HP hardware accessories and supplies will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products may be either new or like new HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software media which does not execute its programming instructions due to such defects HP does not warrant that the operation of HP products will be uninterrupted or error f
41. l Language You established the Front Panel Language when you first set up your HP Color Copier To switch to a different language follow these steps 1 While holding down the Select Resume button press the Color Intensity button then release both buttons The current setting for default language is displayed NOTE 2 Press the Plus or Minus button to scroll through the available languages until the language you need appears The following languages are available English Espa ol Deutsch Frangais Italiano Nederlands Dansk Norsk Portugu s Svenska and Suomi 3 Press Select Resume to choose the displayed language Copy Paper Size With your HP Color Copier you can copy on either Letter 8 5 x 11 inches or A4 210 x 297 mm sized paper To change Copy Paper Size 1 Press the Menu button repeatedly until you see Copy Paper Size on the front panel display Press Select Resume to view the current default paper size Press the Plus or Minus button to toggle between the two paper sizes 4 Press Select Resume when you see the paper size you want Set Defaults If you consistently use settings on the front panel other than the default you can establish those setting as your new default The default setting is always indicated by a solid dot You can change default settings for all your front panel options To establish new defaults first set all options the way you want them to
42. lighten your copy The round dot moves to the left on the scale You can also press the Color Intensity button Press the Minus button to make your copy paler The round dot moves to the left on the scale You are using A4 size paper and the last few lines on the original do not appear on the copy The Paper Size settings may not be correct Press the Menu button until Copy Paper Size appears on the display If Letter is listed as the current setting press the Plus or Minus buttons until the A4 paper size appears and then press the Select Resume button You are using letter size paper and the right side of the original is not being copied The Paper Size setting may not be correct Press the Menu button until Copy Paper Size appears on the display If A4 is listed as the current setting press the Plus or Minus buttons until A Letter appears then press the Select Resume button When you choose new settings on the front panel they always get reset when you press the Clear Stop button or turn off the HP Color Copier You can save your current settings as defaults Choose the appropriate settings on the front panel Press the Menu button until Set Defaults is displayed and then press the Select Resume button There is a loud noise coming from the inside of the copier when you are making copies and you see the message Cartridge Carriage Blocked on the
43. local HP authorized dealer or HP service centers In the U S and Canada extended warranties may also be obtained by calling HP at 800 835 4747 HP Color Copier User s Guide 8 3 Returning Your HP Color Copier for Service NOTE Before You Call Before you call HP Customer Support 1 6 Make sure that the copier is plugged in and powered on that the specified inkjet print cartridges are installed correctly and that the recommended paper is properly loaded in the input tray Review the setup section Chapter 2 and the troubleshooting section Chapter 5Chapter 5 in this User s Guide Try resetting the copier by powering it off then on again using the power button in the lower front corner of the product Call the HP FIRST toll free number see page 6 1 and or check HP s Internet site see page 6 1 for information that might help you quickly resolve your problem If you are still experiencing problems and need to speak with an HP Customer Support Representative a Have your copier serial number ready b Print a Self Test Page see page 2 12 c Make a color copy d Be prepared to describe the problem you are experiencing in detail Call HP Customer Support See page 6 2 for more information After you receive authorization for hardware service from HP Customer Support Center prepare it for shipment and pack it a protective carton We recommend you save the original shipping container for this purpose
44. lone 100 fits as many copies of the original as will fit on one sheet of the paper you are using You can specify a reduction or enlargement using the Minus or Plus buttons For example you can use Clone to make extra copies of special photographs for family and friends For glossy near photo quality copies use HP Premium Photo Paper HP Color Copier User s Guide 3 5 Mirror 100 reverses the image of your original and makes a copy based on the percent reduction enlargement you specify You can use Mirror to copy favorite photos or images onto HP Iron On T Shirt Transfers Then iron the image to make custom t shirts banners and flags You can also use Mirror to copy presentation materials onto HP Premium Transparency Film Then when you flip each film over to make your presentation you can write on it and erase without worrying about smearing the ink NOTE When you select Iron On as the paper type the HP Color Copier automatically selects Mirror as the Reduce Enlarge setting 3 6 Copying To change Reduce Enlarge settings Press the Reduce Enlarge button repeatedly until the setting you want is displayed 2 Ifthe feature you are using allows press the Plus or Minus button to change the reduce enlarge percentage 3 Press the Select Resume button to select the new reduce enlarge setting or press the Clear Stop button to cancel Paper Types The Paper Type you select af
45. loud grinding clicking noise when you try to make a copy HP Color Copier User s Guide 5 7 No copies coming out Continued Possible Causes The HP Color Copier may not be turned on Solutions Turn the HP Color Copier on by pressing the Power button on the front of the product in the bottom right corner The current Copy Quality setting will light up and a message will appear on the front panel The paper has jammed in the copier Clear the paper jam using the procedure on page 5 1 Copies taking too long Possible Causes Solutions You are using the Best copy quality setting The Best setting produces the highest quality copies but itis the slowest setting Change the Copy Quality setting to either Normal or Fast To learn more about copy quality settings see page 3 4 You are using the Transparency or Photo Paper Type setting When you copy onto transparency film and photo paper and use the Transparency or Photo Paper Type setting the copying process slows down for second and subsequent copies to allow the ink to dry You pressed the Color start button for a black and white document Press Clear Stop to cancel the first copy job Then press the Black start button The copier is not warmed up The scanner bulb shuts off if it remains idle for 12 hours It must warm up the first time it is used The copier glass is dirty Dirty copier glass fingerprints smudg
46. ly remove the paper HP Color Copier Users Guide 5 1 6 If all else fails remove the paper tray by pinching together the two levers under the paper tray Pull the tray toward you and gently remove the jammed paper Then slide the paper tray back into the copier Turn the copier off then on again to continue copying If paper has jammed in the copier but no message is displayed press and hold down the Select Resume button then the Paper Type button Then follow the directions above How to Clear a Paper Jam in the Automatic Document Feeder 1 Rotate the automatic document feeder back to expose the paper jam Gently remove the paper Rotate the automatic document feeder back Press Select Resume to continue How to Use the Self Test Page The Self Test Page lets you know whether the copier is operating properly It lists current default front panel settings and if you are using Model 145 or 155 tells whether the automatic document feeder is attached properly You can also use it to check print alignment To print a Self Test Page 1 Press the Menu button until the message Self Test Page appears in the panel display Press the Select Resume button The test page printout has a set of lines which should appear unbroken and colored bars which should appear solid The intensity of the colors will vary depending on the type of paper you are using that is plain paper HP Premium InkJet Paper and so on
47. n line services 6 1 papers to use 4 1 inkjet paper 4 1 loading 4 3 inserting print cartridges 2 6 internet 6 1 iron on transfers loading 4 3 L language available on front panel 3 9 front panel 2 9 3 8 light copies 5 9 light scanner 3 1 lighter darker 3 6 lightness copy 3 6 loading originals in the document feeder 4 4 paper 2 5 paper in input tray 4 3 minus plus buttons 3 4 Mirror 100 3 6 multiple copies 3 4 N newspaper copying 5 11 Normal 100 3 4 Normal quality 3 4 note what this label means in the user s guide 1 2 O on line services 6 1 originals placing on copier glass 3 2 placing when using automatic document feeder 3 2 outlet grounded 2 8 type to use 2 8 P paper bright white inkjet 4 1 changing copy paper size 3 9 heavyweight inkjet 4 1 how to order from HP 4 4 HP papers to use 4 1 inkjet 4 1 iron on t shirt transfers 4 2 jams 5 13 loading 2 5 ordering 9 4 output tray capacity 2 5 photo 4 2 recommended types 4 2 settings to use 4 3 size 2 9 3 9 tips on loading 4 3 to use when copying 4 1 transparencies 4 1 type to use in copier input tray 4 2 types 3 6 4 3 website location for updates 4 4 paper jam automatic document feeder 5 2 in input tray 5 1 paper type changing 3 6 parts included 2 3 missing 2 3 percentage reducing and enlarging 3 4 photo paper 4 2 loading 4 3 physical specifications 9 2 placement wrong 5 6 Poster 400 3 5 does not work properly 5 7 ov
48. nd HP Premium Inkjet Paper in the 16 24 Ib 60 90 g m range in the automatic document feeder Always insert originals with the printed side facing back in the feeder and the top of the paper to the right Do not start copying until the Document loaded message appears on the front panel display and you see the Copy Quality lights flash NOTE Do not load photos paper sizes other than letter or A4 photo paper transparency film labels or envelopes in the automatic document feeder Doing so may cause a paper jam How to Order Quality HP Papers You can order your copier supplies from any local authorized HP dealer See page 9 4 for more information 4 4 All About Paper Troubleshooting This chapter presents procedures for resolving paper jams in the paper tray and automatic document feeder Models 145 and 155 only Italso includes lists common copying problems and their solutions How to Clear a Paper Jam in the Paper Tray The message Paper Jam appears on the display when paper cannot feed from the paper tray properly To resolve this problem 1 Press and hold down the Select Resume button When you do this the paper rollers in the HP Color Copier move forward to help eject the jammed paper 2 If this does not work press and hold down Select Resume again The paper rollers move in reverse 3 If the paper is still jammed repeat steps 1 and 2 to move the paper rollers forward and backward 4 Gent
49. nst the green borders If you are using an automatic document feeder be sure to place the original with the printed side facing back in the document feeder Protective tape is still on the print cartridge Each new print cartridge is packaged with protective plastic tape covering the ink nozzles Remove the print cartridge from its cradle and being careful to touch only the black plastic gently remove any tape covering the nozzles Then insert the print cartridge back in its cradle HP Color Copier User s Guide 5 5 Blank page Continued Possible Causes The print cartridges need to be replaced Solutions The HP Color Copier black or color cartridge may need to be replaced The best way to check this is to print a Self Test Page See the procedure on page 2 12 If any of the colored bars are missing blue magenta or yellow the color print cartridge must be replaced You are making a large Custom enlargement and have not positioned the original along the green borders Place all originals on the glass along the green borders The automatic document feeder plug is loose or unattached Check the plug to make sure it is secure No original is on the glass or in the automatic document feeder Place all originals on the glass along the green borders Some colors faded distorted or missing Possible Causes The print cartridges may need to be replaced Solutions The HP
50. olor copy Controlling How Copies Will Look You can change default copy settings to produce copies that look the way you want them to NOTE NOTE TIP There is a small margin around the edge of paper that the HP Color Copier cannot copy onto See Copy Margins on page 9 1 for more information This section explains how to use the following settings and options 99999 o o Number of copies Copy quality Reduce enlarge features Paper types Lighter darker Color intensity Text enhancement TE Enhance light colors ELC Copy paper size Set defaults The copy settings are reset to their default settings two minutes after each copy job is complete If you consistently use front panel settings other than the default consider establishing those settings as your new defaults See Set Defaults on page 3 9 for more information HP Color Copier User s Guide 3 3 Number of Copies You can specify the number of copies to make in either of two ways When 1 copy is displayed on the front panel press the Plus button Press the Number of Copies button then press the Plus button Copy Quality The Copy Quality button changes the speed and quality of the copies you make You can choose from the following three copy settings Best produces the highest copy quality for all paper and eliminates the banding striping effect that sometimes occurs in solid areas The Best setting
51. or CREt CopySmart text enhancement technology which includes Text Enhancement Digital enlarge reduce 25 400 Auto Fit functionality Automatic color adjustment for different paper types Enhanced grayscale for better black and white copying Power Specifications Source voltage 100 240V Frequency 50 60 Hz Current 1A maximum Power 45 W maximum 9 2 Technical Information Environmental Specifications Operating ranges 59 409C 419 1049F Recommended ranges 15 35 C 59 95 F Humidity 15 80 RH non condensing Non operating ranges 40 70 C 104 140 F Physical Specifications Height Product IDs 140 and 150 12 8 in 32 5 cm Product IDs 145 and 155 19 in 48 26 cm Width Product IDs 140 and 150 21 25 in 54 cm Product IDs 145 and 155 21 25 in 54 cm Depth Product IDs 140 and 150 17 in 43 2 cm Product IDs 145 and 155 17 7 in 45 cm Weight Product IDs 140 and 150 32 2 Ib 14 61 kg Product IDs 145 and 155 36 85 Ib 16 38 kg Regulatory Notices FCC Statement U S A The United States Federal Communications Commission in 47 CFR 15 105 has specified that the following notice be brought to the attention of users of this product This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interferenc
52. or locations where a quick change in temperature might cause condensation inside the machine Make sure the location is well ventilated Dust gases or fumes such as ammonia or paint thinner can damage the machine Choose a site that is level flat and stable The copier will vibrate and needs to be on a sturdy surface Be sure a grounded outlet is nearby and easily accessible HP Color Copier Users Guide 2 1 Step 1 Unpack Your HP Color Copier Remove the cardboard tray containing the accessory items 2 Rest the box on its side and pull out your HP Color Copier 3 Remove the packing material and the orange packing tape from the outside of the copier TIP Save the packing materials in case you ever need to move or ship your HP Color Copier 4 Remove the two yellow orange plastic inserts from the print tray by pulling up and toward the center of the copier 2 2 Setting Up Your New HP Color Copier 5 Verify that the following items are included with your HP Color Copier a front panel overlay has text on it one black and one color print cartridge User s Guide power cord appropriate for your location D C 0D CF Help card If any of the items are missing or damaged contact the dealer from whom you purchased your HP Color Copier Step 2 Attach the Front Panel Overlay 1 Align the front panel overlay with the front panel buttons 2 Push straight down firmly on both ends and the middle
53. pers ensure the maximum color brilliance HP Bright White Inkjet Paper delivers high contrast colors and sharp text It is opaque enough for two sided color printing with no show through It is ideal for newsletters reports proposals and flyers HP Premium Transparency Film is designed to make your color presentations vivid and even more impressive This film is easy to use and easy to handle and dries quickly without smudging HP Premium Heavyweight Inkjet paper is matte coated on both sides for double sided copying It is the perfect choice for near photographic reproductions and business graphics for report covers special presentations brochures mailers and calendars HP Color Copier User s Guide 4 1 NOTE HP Photo Paper is a high quality glossy finish photo based inkjet paper It looks and feels like a photograph and can be mounted under glass or in an album HP Photo paper dries rapidly and resists fingerprints and smudges HP Iron On T Shirt Transfers can be used to transfer your designs or photos onto t shirts sweatshirts and fabric crafts Use the ordering information on page 9 4 for paper sizes types and part numbers See page 4 4 for automatic document feeder paper requirements Copy Paper in the Input Tray Recommended Use 16 to 36 1b 60 to 135 g m Not Recommended Paper heavier than 36 Ib 90 g m or copier paper or letterhead HP Premium InkJet Paper HP Premium P
54. r originals Move the document feeder paper adjuster until it is flush against the bottom of your originals Miscellaneous problems Symptoms Solutions Back of newspaper print shows through Press the Lighter Darker button Press the Minus button to lighten your copy The round dot moves to the left on the scale Place a dark piece of paper on top of the newspaper Large black typefaces have a splotchy not smooth appearance or thin color objects or lines have black sections Turn off TE Text Enhancement Press the Menu button until TE appears on the display Press the Plus or Minus button to turn TE off noted by a round dot and then press the Select Resume button Adjust the Lighter Darker setting lighten the copy by at least 3 notches HP Color Copier User s Guide 5 11 Miscellaneous problems Continued Symptoms White lines on copies appear between adjacent black and color areas or black and color overlap Unwanted dots appear in the background Solutions The print cartridges may need to be aligned Press the Menu button until Align Print Cartridges appears on the display Press the Select Resume button instructions are printed Follow the instructions that are printed This often occurs if you are copying from a gray or pastel original Do one of the following Press the Lighter Darker button Press the Minus button to
55. ree If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or e improper site preparation or maintenance HP Color Copier User s Guide 8 1 8 2 HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL TO THE EXTENT ALLOWED BY LOCAL LAW ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE Some countries states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from country to country state to state or province to province TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN
56. rges the original to fit on the paper you are copying onto When enlarging Auto Fit increases the size of the copy to the largest size that will fit on the page without distorting the image and centers the image on the page Use Auto Fit or Entire 91 to slightly reduce your original and ensure that you copy the entire page Entire 91 is a faster solution because it uses a fixed percentage to make the copy no pre scan is needed to calculate the size of the original Auto Fit is an easy solution the Auto Fit feature calculates the reduction percentage for you Custom 100 lets you specify using the plus or minus buttons the exact reduction or enlargement percentage to use You can specify any percentage between 25 and 400 Poster 400 determines how to divide up the original image and enlarge each part to end up with an image that is up to 400 larger than your original You can specify a different percent total enlargement using the Minus or Plus buttons A poster may be created using up to 25 sheets of paper 5 sheets wide by 5 sheets long For example you can use Poster to create posters of your work to hang in your office or store Use HP Premium Photo Paper for a glossy near photo quality look There is a minimum 1 4 inch overlap on all pages of the poster This ensures that key elements on the page do not get cut off and makes it easy for you to paste the pages together C
57. side up HP Premium Photo Paper Load the shiny side facing down Always load at least 5 10 sheets in the paper tray You can place the photo paper sheets on top of plain paper in the paper tray HP Premium Transparency Film Insert the film so that the white transparency strip with arrows and the HP logo is on top and going into the tray first HP Iron On T Shirt Transfers For best results manually feed one sheet at a time with the unprinted side facing down Flatten the transfer sheet completely before using do not load curled sheets To prevent curling keep transfer sheets sealed until just before printing HP Color Copier User s Guide 4 3 Special Considerations When Using Transparency Film Load a maximum of 80 transparency sheets at a time Be sure to specify Transparency as the Paper Type setting Ink dries slower on film Be sure to allow enough time for the ink to dry before using the transparency If you are copying from a transparency that is your original is printed on transparency film place a blank piece of paper over the transparency on the copier glass NOTE We recommending using only HP Premium Transparency Film when copying on transparencies Other transparency film can jam in the copier Automatic Document Feeder Requirements Loadamaximumof25originals in the automatic document feeder at a time Use only originals printed on plain paper white and colored letterhead a
58. t and damage your copier 3 Rinse the soft cloth or sponge with clean water wring out excess water and wipe the remaining soap or detergent off the glass Dry the glass with a chamois or cellulose sponge to prevent spotting If soap or detergent does not clean the glass sufficiently you can use isopropyl alcohol as a cleaning agent Aligning Cartridges Use the Align Cartridges feature whenever you install new print cartridges See Step 8 Align Your Black and Color Print Cartridges on page 2 10 for step by step instructions Using the Self Test Page Use the Self Test Page to check the print cartridges and to determine whether the automatic document feeder is successfully installed To Print a Self Test Page 1 Press the Menu button repeatedly until you see Self Test on the front panel display Press Select Resume The message Printing appears on the front panel display and a Self Test Page will be printed See How to Clear a Paper Jam in the Automatic Document Feeder on page 5 2 for more information 7 2 Maintaining Your HP Color Copier Cleaning Cartridges Use the Clean Cartridges feature when the Self Test Page shows streaking or white lines through any of the colored bars Do not clean cartridges unnecessarily This wastes ink and shortens the life of your print cartridges To clean the cartridges 1 Press the Menu button repeatedly until you see Clean Cartridges on the front panel d
59. to snap the overlay into place HP Color Copier User s Guide 2 3 Step 3 Unlock Your HP Color Copier The scanner lock is under the front panel Unlock the scanner by twisting the green knob under the front panel toward the back of your HP Color Copier until it stops The knob only turns one way NOTE Leave the scanner unlocked unless you need to move your HP Color Copier Locking the scanner protects it during moving Refer to Prepare your HP Color Copier for Shipment on page 8 5 for locking instructions 2 4 Setting Up Your New HP Color Copier Step 4 Load Paper Into Your HP Color Copier Remove the yellow orange shipping inserts from the paper tray if you have not already done so 2 Slide the paper width and length adjusters to their outermost positions 3 Insert a stack of up to 150 sheets of paper into the bottom IN tray print side down until it stops NOTE The output tray can hold a maximum of 50 sheets If you making more than 50 copies remove the excess copies from the output tray If you do not the excess copies may either fall off the tray or cause a paper jam 4 Slidethe paper width and length adjusters in until they stop at the edges of the paper See Paper Choices When Copying on page 4 1 for tips on loading specific paper types HP Color Copier User s Guide 2 5 Step 5 Insert the Color and Black Print Cartridges Liftthe document cover open the print
60. upport technician Prices and hours are subject to change without notice HP Support Services Maintaining Your HP Color Copier With minimal maintenance you can keep your HP Color Copier in top working condition Perform the following maintenance procedures as necessary Cleaning the Exterior Case Use a soft damp lint free cloth to wipe dust smudges and stains off the case The interior of the HP Color Copier does not require cleaning Keep fluids away from the interior of the HP Color Copier Cleaning the Glass Dirty copier glass fingerprints smudges etc slows down copier performance by as much as half a minute This is because the scanner is actually processing the smudges on the glass Be sure to keep the glass clean and free from dust smudges and fingerprints WARNING Turn offthe HP Color Copier and unplug the power cord before cleaning Even though the HP Color Copier is off power is still being supplied if the power cord is plugged in HP Color Copier Users Guide 7 1 To clean the glass 1 Turn off the HP Color Copier remove the power cord and then raise the document cover Clean the glass with a soft cloth or sponge slightly moistened with warm water and a mild soap or detergent You may also use glass cleaner CAUTION Do not use abrasives acetone benzene or carbon tetrachloride on the glass these can damage the glass Do not place liquids directly on the glass They may seep under i

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