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HP C2M97UA C2M97UA User's Manual

1. Component replacement procedures 67 5 Remove the system board by sliding it up and to the left at an angle 2 6 Disconnect the power connector cable 3 7 Remove the hard drive cable a Turn the system board upside down with the front toward you b Disconnect the hard drive cable from the system board Reverse this procedure to install the system board 68 Chapter 4 Removal and replacement procedures Memory module Z WARNING To reduce the risk of electric shock and damage to the equipment unplug the power cord and remove all batteries before installing a memory module Z CAUTION Electrostatic discharge ESD can damage electronic components Before beginning any procedure ensure that you are discharged of static electricity by touching a grounded metal object Description Spare part number 4 GB DDR3 1600 MHz PC3 12800 641369 005 2 GB DDR3 1600 MHz PC3 12800 652972 005 8 GB DDR3 1600 MHz PC3 12800 693374 005 f IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing a memory module follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 42 Remove the keyboard see Keyboar
2. a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 From the Start screen type e and then select File Explorer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions Ey NOTE After a message on the screen reports a successful installation you can delete the d
3. Computer specifications Metric U S Dimensions Width 38 57 cm 15 18 in Depth 25 9 cm 10 19 in Height front to back 207 cm to 207 cm 081 in to 081 in Weight 2 08 kg 4 6 lbs Input power Operating voltage and current 19 5 V dc 3 33 A 65 W Temperature Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 14 7 to 10 1 psia 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 14 7 to 4 4 psia 15 m to 12 192 m 50 ft to 40 000 ft Shock Operating 125 g 2 ms half sine Nonoperating 200 g 2 ms half sine Random vibration Operating 0 75 g zero to peak 10 Hz to 500 Hz 0 25 oct min sweep rate Nonoperating 1 50 g zero to peak 10 Hz to 500 Hz 0 5 oct min sweep rate NOTE Applicable product safety standards specify thermal limits for plastic surfaces The computer operates well within this range of temperatures 96 Chapter 7 Specifications 39 6 15 6 in TouchSmart display specifications Metric U S Dimensions Width 38 5 cm 15 18 in Height 21cm 7 72 in Diagonal 39 8 cm 15 67 in Number of colors Up to 16 8 million Contrast ratio 200 1 typical Brightness 200 nits typical Backlight WLED Total power consumption 3 46 W max Viewing angle 65 horizontal 50 vertical typical 3
4. e Keyboard e Battery e Any external devices and the AC adapter Component replacement procedures 71 RTC battery 72 Description Spare part number RTC battery 697917 001 iy IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the RTC battery follow these steps lk 2 p ON OU D 9 Shut down the computer Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 42 Remove the keyboard see Keyboard on page 47 Remove the top cover see Top cover on page 51 Remove the hard drive see Hard drive on page 56 Remove the USB board see USB board Audio jack on page 59 Remove the WLAN see WLAN module on page 60 10 Remove the system board see System board on page 63 Remove the RTC battery 1 2 Turn the system board upside down with the front toward you Remove the RTC battery 1 by pressing down with a thin plastic tool or your finger The battery is spring loaded and will pop up Lift and remove the RTC battery 2 Chapter 4 Removal and replacement procedures Reverse this procedure to install the RTC battery Component replacement procedures 73 mSATA solid state drive 74 Description
5. WLAN antennas identifying 11 WLAN module removal 60 86 spare part numbers 25 26 30 60 workstation guidelines 39 118 Index
6. precautions 37 boot order changing HP Recovery Manager 106 30 33 buttons left TouchPad 13 power 15 right TouchPad 13 TouchPad on off 13 c cables service considerations 36 caps lock light identifying 14 chipset product description 2 components bottom 17 display 11 leftside 10 right side 9 top 13 computer feet locations 44 spare part number 26 30 44 computer major components 20 computer reset 104 computer specifications 96 connector power 10 connectors service considerations 36 counterweight spare part number 28 34 D default settings restoring 93 deleted files restoring 102 Digital Media Slot identifying 9 display assembly removal 83 spare part numbers subcomponents 27 display bezel spare part number 27 30 44 46 display enclosure spare part numbers 27 84 Display Hinge Kit spare part number 27 30 85 display panel product description 3 removal 44 spare part number 27 44 21 83 Display Panel Cable Kit spare part number 27 30 84 display specifications 97 98 drives preventing damage 37 DVD RW and CD RW Super Multi Double Layer Combination Drive precautions 37 DVD RW Super Multi Double Layer Combination Drive spare partnumber 28 29 E electrostatic discharge 37 equipment guidelines 40 esc key identifying 16 Ethernet product description 5 external media cards product description 6 F factory settings restoring 93 fan removal 80 spare part number 26 3
7. 105 If you want to recover the computer s original factory partitioning and content you can choose the System Recovery option from the HP Recovery media For more information see Recovering using HP Recovery Manager on page 105 If you have replaced the hard drive you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive For more information see Recovering using HP Recovery Manager on page 105 If you wish to remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition on page 106 Restore and recovery 103 Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you 2 IMPORTANT Refresh removes any traditional applications that were not originally installed on the system at the factory y NOTE During Refresh a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall See Help and Support for instructions on reinstalling traditional applications From the Start screen type h and then select Help and Support Ey NOTE You may be prompted for your permission or password when using Refresh See Windows Help an
8. For FreeDOS 1 0 or Ubuntu Linux 712799 001 For use with computer models with HM77 chipsets i3 3227U processors and 1 GB of dedicated video memory e For Windows 8 Professional 712798 601 e For Windows 8 Standard 712798 501 e For FreeDOS 1 0 or Ubuntu Linux 712798 001 For use with computer models with HM77 chipsets i3 2375M processors and 1 GB of dedicated video memory e For Windows 8 Professional 718971 601 e For Windows 8 Standard 718971 501 e For FreeDOS 1 0 or Ubuntu Linux 718971 001 For use with computer models with HM77 chipsets i3 3227U processors and 1 GB of dedicated video memory for use with TouchSmart models e For Windows 8 Professional 725069 601 e For Windows 8 Standard 725069 501 e For FreeDOS 1 0 or Ubuntu Linux 725069 001 For use with computer models with HM77 chipsets i5 3337U processors and 1 GB of dedicated video memory for use with TouchSmart models e For Windows 8 Professional 725070 601 Chapter 3 Illustrated parts catalog Item Component Spare part number e For Windows 8 Standard 725070 501 e For FreeDOS 1 0 or Ubuntu Linux 725070 001 7 Memory modules two DDR3 1600 MHz PC3 12800 e 8GB 693374 005 e 4GB 641369 005 e 2GB 652972 005 8 Heat sink includes replacement thermal material e Heat sink for computer models with switchable discrete graphics 697916 001 e Heat sink for computer models with UMA graphics not illustrated 697915 001 9 mSATA soli
9. On the Start screen point to the far right upper or lower corner of the screen to display the charms Click Settings Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen Under Remove everything and reinstall Windows select Get started and follow the on screen instructions Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer fo its original factory state Using the HP Recovery media you created you can choose from one of the following recovery options System Recovery Reinstalls the original operating system and then configures the settings for the programs that were installed at the factory Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications Factory Reset Restores the computer to the state its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition allows Minimized Image Recovery What you need to know HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufact
10. RT3290LE 802 11 b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter select models only 691415 005 Author note flamingo 2 Ralink RT5390R 802 11 b g n 1x1 WiFi Adapter select models only 693374 005 8 GB memory PC3L 12800 1600Mhz SHARED 693715 001 65 W RC V AC adapter 695192 001 4 cell 37 Whr 2 55 Ah Li ion battery 697906 001 Rubber Feet Kit includes 4 rubber feet 697914 001 Fan 697915 001 Heat sink for use with computer models with a graphics subsystem with UMA video memory includes replacement thermal material 697916 001 Heat sink for use with computer models with a graphics subsystem with switchable discrete graphics includes replacement thermal material 697917 001 RTC battery 698524 001 mSATA solid state drive 32 GB for use with computer models Intel Core processors not supported on Ubuntu Linux 699248 001 PCH heat sink 701676 001 Antenna Kit includes left and right wireless antenna cables and transceivers 701677 001 Display panel back cover ruby red 701678 001 Display panel back cover sparkling black 701680 001 Display bezel 701681 001 Display Panel Cable Kit includes display panel cable and webcam microphone module cable 701682 001 Power connector 701683 001 Display Hinge Kit includes left and right display hinges and brackets Chapter 3 Illustrated parts catalog Spare part number Description 701684 001 Keyboard with black fini
11. Spare part number mSATA solid state drive 32 GB drive for use with computers with Intel Core processors not 698524 001 supported on Ubuntu Linux mSATA solid state drive 24 GB drive for use with computers with Intel Core processors not 717579 001 supported on Ubuntu Linux iy IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the mSATA solid state drive follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 42 Remove the keyboard see Keyboard on page 47 Remove the top cover see Top cover on page 51 Remove the hard drive see Hard drive on page 56 Remove the USB board see USB board Audio jack on page 59 rsa PS Se 9 Remove the WLAN see WLAN module on page 60 10 Remove the system board see System board on page 63 Remove the mSATA drive 1 Turn the system board upside down with the front toward you Chapter 4 Removal and replacement procedures 2 Remove the Phillips screw 1 and slide out the mSATA solid state drive 2 SY NOTE The drive tilts up to remove The drive also has a notch that you line up to ensure it is installed correctly l
12. The name affixed to the front of the computer 2 Serial number This is an alphanumeric identifier that is unique to each product 3 Product part number This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description select models only This is the alphanumeric identifier needed to locate documents drivers and support for the computer Component replacement procedures 41 Battery Description Spare part number A cell 37 Whr 2 55 Ah Li ion battery 695192 001 Before disassembling the computer follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery 1 Turn the computer upside down on a flat surface 2 Slide the battery release lock 1 far enough that it rests in the unlocked position 3 Slide the battery release latch 2 to release the battery 4 Slide the battery 3 from the middle to remove it from the computer To insert the battery reverse these procedures Ey NOTE The battery release latch will automatically lock into place Reset t
13. and then press enter When the Setup Confirmation is displayed press enter To save your change and exit Setup Utility use the arrow keys to select Exit gt Exit Saving Changes and then press enter The Setup Utility factory settings take effect when the computer restarts Ey NOTE Your password security and language settings are not changed when you restore the factory settings Exiting Setup Utility To exit Setup Utility and save your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit gt Exit Saving Changes and then press enter To exit Setup Utility without saving your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit gt Exit Discarding Changes and then press enter Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPags Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Updating the BIOS 93 Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently insta
14. dedicated video memory and Windows 8 Standard 701699 601 For use only with computer models equipped with Discrete Graphics video memory an HM77 chipset an i3 3217U processor 1 GB of dedicated video memory and Windows 8 Professional 701700 001 For use only with computer models equipped with Discrete Graphics video memory an HM77 chipset an i3 2377M processor 1 GB of dedicated video memory and FreeDOS 1 0 701700 501 For use only with computer models equipped with Discrete Graphics video memory an HM77 chipset an i3 2377M processor 1 GB of dedicated video memory and Windows 8 Standard 701700 601 For use only with computer models equipped with Discrete Graphics video memory an HM77 chipset an i3 2377M processor 1 GB of dedicated video memory and Windows 8 Professional 701702 001 For use only with computer models equipped with Discrete Graphics video memory an HM77 chipset an i5 3317U processor 2 GB of dedicated video memory and FreeDOS 1 0 701702 501 For use only with computer models equipped with Discrete Graphics video memory an HM77 chipset an i5 3317U processor 2 GB of dedicated video memory and Windows 8 Standard Chapter 3 Illustrated parts catalog Spare part number Description 701702 601 For use only with computer models equipped with Discrete Graphics video memory an HM77 chipset an i5 3317U processor 2 GB of dedicated video memory and Windows 8 Pro
15. digital microphone Vv Vv Vv v vV and video HD audio v vV v v v Supports Dolby Advanced Audio vV vV vV v v Two Altec Lansing speakers vV vV v vV v Supports Microsoft Premium vV vV vV vV v requirements HP TrueVision HD camera fixed no tilt Vv v vV v v with activity LED USB 2 0 MJPEG 1280 x 720 by 30 frames per second Ethernet Integrated 10 100 network interface v v v v v card NIC Wireless Integrated wireless local area network v v v v v WLAN options by way of wireless module Two WLAN antennas built into display vV v vV v v assembly Support for Intel Wireless Display vV vV vV v v Support for the following WLAN formats e Author note jackson peak 1 v v v v v Intel Centrino Wireless N 2230 802 11 b g n 2x2 WiFi and Bluetooth 4 0 Combination Adapter e Author note marilyn v v v v v Qualcomm Atheros AR9485 802 11 b g n 1x1 WiFi Adapter 6 Category Description Intel Intel Intel Internal Switchable HM70 HM77 HM77 graphics discrete UMA UMA Discrete UMA graphics computer computer model model with with TouchSma_ TouchSma rt rt e Author note mango v v v v v Qualcomm Atheros AR9565 802 11 b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter not supported on Ubuntu Linux select models only e Author note Roma v v v v v Ralink RT3290LE 802 11 b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter select models only e Author note flamingo2 v v v v v Ralink RT5390R 802 11 b g n 1x1 WiFi select models
16. discrete graphics heat sink 697916 001 Thermal material 68057 1 001 Ly IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the heat sink follow these steps 1 2 P o oe a 9 Shut down the computer Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 42 Remove the keyboard see Keyboard on page 47 Remove the top cover see Top cover on page 51 Remove the hard drive see Hard drive on page 56 Remove the USB board see USB board Audio jack on page 59 Remove the WLAN see WLAN module on page 60 10 Remove the system board see System board on page 63 Remove the heat sink 1 Turn the system board upside down with the front toward you E NOTE Computer models with UMA graphics and switchable discrete graphics have different types of heat sinks depending on the computer model Component replacement procedures 77 2 Remove the heat sink If you have an UMA graphics heat sink go to step c a Loosen all of the captive screws 1 and 2 and then lift the switchable discrete graphics heat sink 3 from the system board CAUTION To prevent damage to the cooling tubes do not lift the assembly by the c
17. l i i i i i i i I Reverse this procedure to install the mSATA drive onto a replacement system board Component replacement procedures 75 PCH heat sink 76 Description Spare part number PCH heat sink 699248 001 iy IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the PCH heat sink follow these steps lk 2 p ponp np 9 Shut down the computer Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 42 Remove the keyboard see Keyboard on page 47 Remove the top cover see Top cover on page 51 Remove the hard drive see Hard drive on page 56 Remove the USB board see USB board Audio jack on page 59 Remove the WLAN see WLAN module on page 60 10 Remove the system board see System board on page 63 Remove the PCH heat sink 1 2 Turn the system board upside down with the front toward you Remove the two Phillips screws 1 and lift off the PCH heat sink 2 Chapter 4 Removal and replacement procedures Reverse this procedure to install the PCH heat sink onto a replacement system board Heat sink Description Spare part number UMA graphics heat sink 697915 001 Switchable
18. lock size and location during removal and replacement Before removing the display assembly follow these steps 1 2 oe Se eS Shut down the computer Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 42 Remove the display panel see Display panel on page 44 Remove the keyboard see Keyboard on page 47 Remove the top cover see Top cover on page 51 Remove the hard drive see Hard drive on page 56 Remove the USB board see USB board Audio jack on page 59 Component replacement procedures 83 10 Remove the WLAN see WLAN module on page 60 11 Remove the system board see System board on page 63 Remove the display assembly Z CAUTION Support the display assembly when removing the following screws Failure to support the display assembly can result in damage to the display assembly and other computer components A Remove the four Phillips screws from the display hinges 1 and lift the display assembly 2 Reverse this procedure to reinstall the display assembly For instructions on removing the display assembly components for a TouchSmart Display continue to the next section Display assembly components Description Spare part number Antenna Kit includes left and right wireles
19. need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update f NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete E NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive 94 Chapter 6 Using Ubuntu Linux Setup Utility BIOS and System Diagnostics Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly To start System Diagnostics 1 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions Ey NOTE If you need to stop a diagnostics test while it is running press esc Using System Diagnostics 95 7 Specifications
20. only External HP Multi Format Digital Media Reader v vV v v v media slot with push push technology card supporting the following digital card formats e Secure Digital SD Memory Card e Secure Digital High Capacity SDHC Memory Card e Secure Digital Extended Capacity SDXC Memory Card e MultiMediaCard MMC Internal e One half size Mini Card slot for vV Vv v v v media WLAN cards e One full size mini card slot for Vv v vV vV mSATA cache for use with computer models with Intel Core processors and system memory up to 8 GB Ports e Audio in Audio out combination v v v vV v headphone microphone e HDMI version 1 4 supporting up to v vV v v v 1920x1200 60Hz e HP AC power adapter v vV vV vV vV Chapter 1 Product description Category Description Intel Intel Intel Internal Switchable HM70 HM77 HM77 graphics discrete UMA UMA Discrete UMA graphics computer computer model model with with TouchSma_ TouchSma rt rt e RJ 45 Ethernet includes link and vV vV v vV v activity lights e USB 3 0 2 ports v v v vV v e USB 2 0 1 port Vv v v v vV Keyboard Island style keyboard with numeric v v v v v pointing keypad devices 1 5 mm travel distance TouchPad with two buttons vV v vV v v e Multitouch gesture support enabled as default e Taps enabled by default e Supports edge swipe gestures Power AC adapter v v v v v requirem 65 W RC VAC adapter with localized ents cable plug support 3 wire p
21. the esc key for Windows computer models Author note have no information on this key combo yet 3 gg Operating system key For Windows computer models returns you to the Start screen from an open app or the Desktop NOTE Pressing the operating system logo key again will return you to the previous screen For Linux systems displays the operating system menu 4 Action keys 5 E Applications key Chapter 2 External component identification Execute frequently used system functions Displays a shortcut menu for items beneath the cursor Component Description 6 num lock key Controls the function of the integrated numeric keypad Press the key to alternate between the standard numeric function of an external keypad selected the factory and the navigational function indicated by the directional arrows on the keys NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on 7 Integrated numeric keypad Set at the factory to function like an external numeric keypad To alternate between this numeric function and the navigational function indicated by the directional arrows on the keys press the num lock key Bottom Component Description 1 Battery bay Holds the battery 2 a Battery lock Locks and unlocks the battery Bottom 17 18 Component 3 Author note Verify the number of vents Ve
22. this procedure to install the speaker assembly on the base enclosure RJ 45 cover Description Spare part number RJ 45 cover 703075 001 2 IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the RJ 45 cover follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 42 Remove the keyboard see Keyboard on page 47 Remove the top cover see Top cover on page 51 Remove the hard drive see Hard drive on page 56 Remove the USB board see USB board Audio jack on page 59 Remove the WLAN see WLAN module on page 60 0 Remove the system board see System board on page 63 5 FSP YS Ss 82 Chapter 4 Removal and replacement procedures Remove the RJ 45 cover 1 2 Remove the Phillips M screw 1 for the RJ 45 cover Lift the RJ 45 assembly 2 to remove it from the base enclosure Reverse these procedures to replace the RJ 45 assembly Display Assembly Description Spare part number 39 6 cm 15 0 in high definition HD WLED SVA BrightView TouchSmart slim display assembly 701688 001 Display bezel 701680 001 yy IMPORTANT Make special note of each screw and screw
23. you use a 16 GB device or above for best results y IMPORTANT Remember to insert your USB device into the USB port on the computer before starting this procedure To create the restore image 1 Click the System menu icon at the far right of the top panel and then click System Settings gt Backup 2 Select Storage from the panel on the left side of the window click the down arrow next to Backup location and select the USB device from the drop down list E NOTE If the USB device is not listed in the drop down list for Backup Location select Local Folder and then click the Choose Folder button Select the USB device from the panel on the left side of the Choose Folder window and click OK Select Overview from the panel on the left side of the window and then click Backup Now 4 Follow the on screen instructions Performing recovery using the restore DVD EY NOTE The following procedure uses the F11 BIOS Recovery feature to perform the recovery If possible back up all personal files Shut down the computer Be sure the restore DVD or USB device is connected to the computer Restart the computer YS Using the arrow keys select Recovery and then press enter 6 Follow the on screen instructions Ey NOTE If you are unable to boot start up your computer and you did not create a system recovery disc you must purchase an Ubuntu Operating System DVD to reinstall the operating system For
24. 0 80 feet locations 44 spare partnumber 26 30 44 fn key identifying 16 G graphics product description 2 grounding guidelines 37 guidelines equipment 40 grounding 37 packaging 39 transporting 39 workstation 39 H hard drive precautions 37 product description 4 removal 56 Index 115 spare part numbers 25 29 30 56 specifications 98 hard drive cable removal 68 Hard Drive Hardware Kit spare part number 25 33 56 hard drive light 9 HDMI port identifying 9 heat sink removal 77 spare part numbers 77 hinge spare part number 27 30 85 HP Recovery Manager 105 correcting boot problems 106 starting 106 HP Recovery media creating 101 recovery 106 HP Recovery partition 106 recovery 105 removing 106 25 30 l integrated numeric keypad identifying 17 integrated webcam light identifying 11 internal media card product description 6 internal microphone identifying 12 J jack audio in microphone 11 audio out headphone 11 network 10 RJ 45 network 10 RJ 45 network lights 10 K keyboard product description 7 removal 47 spare part numbers 47 keypad integrated numeric 17 21 31 116 Index keys action 16 esc l6 fn 16 num lock 17 operating system 16 Windows 16 Windows applications 16 L latch battery release 18 lights AC adapter 10 caps lock 14 hard drive 9 mute 14 power 9 14 TouchPad 13 14 webcam 11 wireless 14 M mass storage device precautions 37 removal 5
25. 0 V 5 000 V 38 Chapter 4 Removal and replacement procedures Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area fre
26. 1 F to 131 F Size refers to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Contact support for details Hard drive specifications 99 8 Windows 8 Backing up restoring and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to These tools will help you return your computer to a proper working state or even back to the original factory state all with simple steps This chapter provides information about the following processes e Creating recovery media and backups e Restoring and recovering your system y NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support From the Start screen type h and then select Help and Support Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup 1 After you successfully set up the computer create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced HP Recovery media you create will provide the following recovery options e System Recovery Rei
27. 1 For use with computer models with HM70 chipsets and Pentium 2117U processors e For Windows 8 Professional 712793 601 e For Windows 8 Standard 712793 501 e For FreeDOS 1 0 or Ubuntu Linux 712793 001 For use with computer models with HM70 chipsets and Pentium 987 processors e For Windows 8 Professional 701691 601 e For Windows 8 Standard 701691 501 Chapter 3 Illustrated parts catalog Item Component Spare part number e For FreeDOS 1 0 or Ubuntu Linux 701691 001 For use with computer models with HM70 chipsets and Pentium 997 processors e For Windows 8 Professional 703714 601 e For Windows 8 Standard 703714 501 e For FreeDOS 1 0 or Ubuntu Linux 703714 001 For use with computer models with HM77 chipsets and i5 3337U processors e For Windows 8 Professional 712794 601 e For Windows 8 Standard 712794 501 e For FreeDOS 1 0 or Ubuntu Linux 712794 001 For use with computer models with HM77 chipsets and i5 3337U processors for use with TouchSmart models e For Windows 8 Professional 725067 601 e For Windows 8 Standard 725067 501 e For FreeDOS 1 0 or Ubuntu Linux 725067 001 For use with computer models with HM77 chipsets i3 2375M processors and 1 GB of dedicated video memory e For Windows 8 Professional 718970 601 e For Windows 8 Standard 718970 501 e For FreeDOS 1 0 or Ubuntu Linux 718970 001 For use with computer models with HM77 chipsets and i3 3227U processors for use with To
28. 1684 BG1 e For use in the Czech Republic 701684 FL1 e For use in Japan 701684 29 1 3 Top cover includes TouchPad Computer major components 21 22 Item Component Spare part number e Ruby red select models only 701703 001 e Winter blue select models only 709177 001 e Sparkling black 701704 001 e Sparkling black for use with TouchSmart models 723303 001 4 Power button board includes cable 701686 001 5 TouchPad button board 701685 001 6 System board includes replacement thermal material For use with computer models with Intel processors and UMA graphics For use with computer models with HM77 chipsets and i5 3317U processors e For Windows 8 Professional 701694 601 e For Windows 8 Standard 701694 501 e For FreeDOS 1 0 or Ubuntu Linux 701694 001 For use with computer models with HM77 chipsets and i3 3217U processors for use with TouchSmart models e For Windows 8 Professional 701696 601 e For Windows 8 Standard 701696 501 e For FreeDOS 1 0 or Ubuntu Linux 701696 001 For use with computer models with HM77 chipsets and i3 3227U processors e For Windows 8 Professional 712795 601 e For Windows 8 Standard 712795 501 e For FreeDOS 1 0 or Ubuntu Linux 712795 001 For use with computer models with HM77 chipsets and i3 2377M processors e For Windows 8 Professional 701697 601 e For Windows 8 Standard 701697 501 e For FreeDOS 1 0 or Ubuntu Linux 701697 00
29. 2 1 The flexible cord must be Type HO5VWV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must be Type SVT SJT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V ac or NEMA 6 15P 15 A 250 V ac configuration CSA or C UL mark UL file number must be on each element 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Type HVCTF 3 conductor 1 25 mm conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification mark 7 For 127
30. 6 spare part numbers 56 memory module product description 3 removal 69 spare part numbers 25 29 30 69 microphone product description 5 minimized image creating 105 minimized image recovery 105 model name 1 mSATA solid state drive removal 74 spare part number 30 74 spare part numbers 34 mute light identifying 14 N network jack identifying 10 num lock key identifying 17 ce operating system key identifying 16 operating system product description 7 optical drive precautions 37 spare partnumbers 28 original system recovery 105 P packaging guidelines 39 PCH heat sink removal 76 spare part number 26 30 76 plastic parts service considerations 36 pointing device product description 7 ports HDMI 9 USB 2 0 11 USB 3 0 9 ports product description 6 power button board removal 54 spare part number 22 31 54 power button identifying 15 power connector removal 87 spare part number 26 30 spare part numbers 87 power connector identifying 10 power cord requirements for all countries 111 requirements for specific countries and regions 112 set requirements 111 spare part numbers 28 29 power lights identifying 9 14 power requirements product description 7 processors product description 1 product description audio 5 chipset 2 display panel 3 drives 4 Ethernet 5 external media cards 6 graphics 2 internal media card 6 keyboard 7 memory module 3 microphone 5 operating sys
31. 684 291 e For use in Latin America 701684 161 e For use in Nordic countries 701684 DH1 e For use in Portugal 701684 131 e For use in Saudi Arabia 701684 171 e For use in Spain 701684 071 e For use in South Korea 701684 AD1 e For use in Taiwan 701684 AB1 Component replacement procedures 47 Description Spare part number e For use in Thailand 701684 281 e For use in Turkey 701684 141 e For use in the United Kingdom 701684 031 e For use in the United States 701684 001 e For use in Italy 701684 061 e For use in Greece 701684 151 e For use in Hungary 701684 211 e For use in Russia 701684 251 e For use in Bulgaria 701684 261 e For use in Romania 701684 271 e For use in Belgium 701684 A41 e For use in Slovenia 701684 BA1 e For use in Switzerland 701684 BG1 e For use in the Czech Republic 701684 FL1 3 IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the keyboard follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 48 Chapter 4 Removal and replacement procedures Remove the keyboard 1 Remove the two Phillips screws that secure the keyboard to the compute
32. 9 6 15 6 in TouchSmart display specifications 97 39 6 15 6 in BrightView display specifications Author note need verification that TouchSmart display specs are the same Metric U S Dimensions Width 38 5 cm 15 18 in Height 21cm 7 72 in Diagonal 39 8 cm 15 67 in Number of colors 262K 6 bit Contrast ratio 500 1 typical Brightness 200 cd m nits typical Backlight WLED Total power consumption 3 2 W max Viewing angle Hard drive specifications 98 45 horizontal 15 up amp 35 down vertical typical 1 TB 750 GB 640 GB 500 GB 320 GB Dimensions Height 9 5 mm 9 5 mm 9 5 mm 9 5 mm and 9 5 mm and 7 0 mm 7 0 mm Width 70 mm 70 mm 70 mm 70 mm 70 mm Weight 107 g max 107 g max 107 g max 107 g max 107 g max Interface type SATA SATA SATA SATA SATA Transfer rate 300 MB sec 300 MB sec 300 MB sec 300 MB sec 300 MB sec Security ATA security ATA security ATA security ATA security ATA security Seek times typical read including setting Single track 1 5 ms 1 0 ms 1 0 ms 1 5 ms 2 0 ms Average 11 0 ms 14 0 ms 14 0 ms 12 0 ms 12 0 ms Maximum 22 0 ms 24 0 ms 22 0 ms 22 0 ms 22 0 ms Logical blocks 1 953 525 16 1 465 128 35 1 250 242 86 976 752 240 625 121 433 8 9 7 Chapter 7 Specifications 1 TB 750 GB 640 GB 500 GB 320 GB Disk rotational speed 5400 rpm 7200 and 5400 rpm 7200 and 5400 rpm 5400 rpm 5400 rpm Operating temperature 5 C to 55 C 4
33. B31 Keyboard with black finish for use internationally includes cable 701684 BA1 Keyboard with black finish for use in Slovenia includes cable 701684 BB1 Keyboard with black finish for use in Israel includes cable 701684 BG1 Keyboard with black finish for use in Switzerland includes cable 701684 DB1 Keyboard with black finish for use in Canada includes cable 701684 DH1 Keyboard with black finish for use in the Nordic Region includes cable 701684 FL1 Keyboard with black finish for use in the Czech Republic includes cable 701685 001 TouchPad button board 701686 001 Power button board includes cable 701687 001 USB board includes cable and audio out audio in jack 701688 001 39 6 cm 15 0 in HD WLED SVA BrightView display panel 701689 001 Screw Kit Sequential part number listing 3 32 Spare part number Description 701690 001 Speaker assembly includes left and right speakers and cable 701691 001 For use only with computer models equipped with UMA memory HM70 chipset a Pentium 987 processor and or FreeDOS 1 0 701691 501 For use only with computer models equipped with UMA memory HM70 chipset a Pentium 987 processor and Windows 8 Standard 701691 601 For use only with computer models equipped with UMA memory HM70 chipset a Pentium 987 processor and Windows 8 Professional 701694 001 System board for use only with computer models equipped with UMA memory an HM77 chipse
34. HP Pavilion 15 Sleekbook HP Pavilion 15 Ultrabook and HP Pavilion TouchSmart 15 Sleekbook Maintenance and Service Guide SUMMARY CAUTION Your computer has user replaceable parts and non user replaceable parts that should only be replaced by an authorized service provider Accessing some internal parts can damage the computer or void your warranty Go to Removal and replacement procedures on page 36 for details Copyright 2012 2013 Hewlett Packard Development Company L P AMD is a trademark of Advanced Micro Devices Inc Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel Intel Centrino Intel Core and Pentium are trademarks of Intel Corporation in the U S and other countries Microsoft and Windows are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Second Edition March 2013 First Edition November 2012 Document Part Number 708191 002 Safety warning notice A WARNING To reduce the possibility of heatrelated injuries or of overheating the d
35. R 802 11 b g n 1x1 WiFi Adapter select models only 2 IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Z CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 2 3 Shut down the computer Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 42 Remove the keyboard see Keyboard on page 47 Remove the top cover see Top cover on page 51 Chapter 4 Removal and replacement procedures Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module y NOTE The 1 black WLAN antenna cable is connected to the WLAN module 1 Main terminal The 2 white WLAN antenna cable is connected to the WLAN module 2 Aux terminal t Q S 2 Remove the Phillips screw 2 that secures the WLAN module to the system board The WLAN module tilts up Co
36. Vac the flexible cord must be Type SVT or SJT 3 conductor 18 AWG with plug NEMA 5 15P 15 A 125 V ac with UL and CSA or C UL marks For 240 V ac the flexible cord must be Type HO5VV F 3 conductor 0 75 mm or 1 00 mm2 conductor size with plug BS 1363 A with BSI or ASTA marks Requirements for specific countries and regions 113 11 Recycling When a battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP website at www hp com recycle 114 Chapter 11 Recycling Index A AC adapter 10 spare partnumber 28 30 33 action keys identifying 16 antenna removal 87 spare part number 27 30 87 Antenna Kit spare part number 27 84 87 audio product description 5 audio in microphone jack 11 removal 59 audio out headphone jack 11 removal 59 B back cover spare part numbers back up personal files 101 backups 100 108 base enclosure spare part number 26 spare part numbers 34 battery removal 42 spare part number 26 30 42 battery bay 17 battery lock identifying 17 battery release latch 18 BIOS determining version 89 94 downloading an update 90 94 updating 89 93 Blu ray ROM DVD R RW Super Multi Double Layer Drive
37. additional information refer to the Worldwide Telephone Numbers booklet Backing up your information You should back up your computer files on a regular schedule to maintain a current backup You can manually back up your information to an optional external drive a network drive discs or the Ubuntu One website Back up your system at the following times e At regularly scheduled times e Before the computer is repaired or restored e Before you add or modify hardware or software To back up your home directory files to the Ubuntu One website using the Deja Dup Backup Tool Backing up your information 109 110 Ey NOTE Before you back up your information be sure you have designated a location to save the backup files 1 Click the System menu icon at the far right of the top panel and then click System Settings gt Backup icon 2 Select Folders from the panel on the left side of the window and beneath Folders to back up select the folders to back up 3 Select Storage from the panel on the left side of the window click the down arrow next to Backup Location and select Ubuntu One from the drop down list 4 Select Overview from the panel on the left side of the window and then click Back Up Now Ey NOTE The first time you back up your files to Ubuntu One you will need to create an account to sign into Ubuntu One Enter your email address and password into the account sign in boxes and follow the on screen instruc
38. ally reinstalled Personal files must be restored from a backup Ey NOTE HP recommends that you create the image restore in the event of a system failure Creating the restore DVDs The restore creation software creates a set of system restore discs using blank writable DVDs DVD R or DVD R HP recommends using blank DVD R discs from a manufacturer you trust because these recovery DVDs are so important You need approximately 3 blank DVD R discs The program states how many discs are needed at the beginning of the process To create restore DVDs 1 Click the System menu icon at the far right of the top panel and then click System Settings gt Backup 2 Select Storage from the panel on the left side of the window click the down arrow next to Backup Location and select the DVD from the drop down list Select Overview from the panel on the left side of the window and then click Back Up Now 4 Follow the on screen instructions Creating a restore image on a USB device y NOTE Be sure AC power is connected to the computer you begin Verify the exact amount of free space on your storage device before you begin the creation process For most models you will need at least 8 GB of free space on the storage device However depending 108 Chapter 9 Ubuntu Linux Backing up restoring and recovering on the drivers and software installed on your computer you may need slightly more than 8 GB of space HP recommends that
39. ase enclosure 1 Disconnect the fan cable 2 Remove the three Phillips screws 1 from the fan 2 and lift up to remove the fan 80 Chapter 4 Removal and replacement procedures Reverse this procedure to install the cooling fan in the base enclosure Speaker assembly Description Spare part number Speaker assembly 701690 001 yy IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the speaker assembly follow these steps 1 2 oS Se S 9 Shut down the computer Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 42 Remove the keyboard see Keyboard on page 47 Remove the top cover see Top cover on page 51 Remove the hard drive see Hard drive on page 56 Remove the USB board see USB board Audio jack on page 59 Remove the WLAN see WLAN module on page 60 10 Remove the system board see System board on page 63 Remove the speaker assembly f NOTE The speaker screws were removed during the process to remove the top cover Component replacement procedures 81 A Gently release the wires 1 routed along the top of the base enclosure and lift both pieces of the speaker assembly 2 Reverse
40. ate and other system maintenance events Even if you did not manually create a restore point you can choose to restore to a previous point automatically created For more information and steps for using Windows System Restore see Windows Help and Support From the Start screen type h and then select Help and Support e Ifyou want a quick and easy way to recover the system without losing your personal information settings or apps that came preinstalled on your computer or were purchased from the Windows Store consider using Windows Refresh This option does not require backing up data to another drive See Using Windows Refresh for quick and easy recovery on page 104 e Ifyou want to reset your computer to its original state Windows provides an easy way to remove all personal data apps and settings and reinstall Windows For more information see Remove everything and reinstall Windows on page 104 e If you want to reset your computer using a minimized image you can choose the HP Minimized Image Recovery option from the HP Recovery partition or HP Recovery media Minimized Image Recovery installs only drivers and hardware enabling applications Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager 102 Chapter 8 Windows 8 Backing up restoring and recovering For more information see Recovering using HP Recovery Manager on page
41. ate recovery discs your computer must have an optical drive with DVD writer capability and you must use only high quality blank DVD R DVD R DVD R DL DVD R DL discs Do not use rewritable discs such as CDtRW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub Be sure that the computer is connected to AC power before you begin creating the recovery media Creating recovery media and backups 101 e The creation process can take up to an hour or more Do not interrupt the creation process e If necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be
42. ation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic d
43. bel 19 Computer major components Item Component Spare part number 1 39 6 cm 15 0 in high definition HD WLED SVA BrightView TouchSmart slim display 709171 001 assembly 20 Chapter 3 Illustrated parts catalog Item Component Spare part number 39 6 cm 15 0 in high definition HD WLED SVA BrightView display assembly The display assembly is spared at the subcomponent level only NOTE For a full list of display spare parts see Display assembly subcomponents on page 27 2 Keyboard black finish includes keyboard cable e For use in Canada 701684 DB1 e For use in France 701684 051 e For use in Germany 701684 041 e For use internationally 701684 B31 e For use in Israel 701684 BB1 e For use in Latin America 701684 161 e For use in the Nordic Regions 701684 DH1 e For use in Portugal 701684 131 e For use in Saudi Arabia 701684 171 e For use in South Korea 701684 AD1 e For use in Spain 701684 071 e For use in Taiwan 701684 AB1 e For use in Thailand 701684 281 e For use in Turkey 701684 141 e For use in the United Kingdom 701684 031 e For use in the United States 701684 001 e For use in ltaly 701684 061 e For use in Greece 701684 151 e For use in Hungary 701684 211 e For use in Russia 701684 251 e For use in Bulgaria 701684 261 e For use in Romania 701684 271 e For use in Belgium 701684 A41 e For use in Slovenia 701684 BA1 e For use in Switzerland 70
44. cally back up files from libraries desktop contacts and favorites If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin or if files become corrupted you can restore the files that you backed up using File History Restoring files is also useful if you ever choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager Ey NOTE File History is not enabled by default so you must turn it on For more information and steps for enabling Windows File History see Windows Help and Support From the Start screen type h and then select Help and Support Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or aid in the replacement of a hard drive Only one set of HP Recovery media can be created Handle these recovery tools carefully and keep them in a safe place HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs that will be required To cre
45. cessors and 1 GB of dedicated video memory e For Windows 8 Professional 712798 601 e For Windows 8 Standard 712798 501 e For FreeDOS 1 0 or Ubuntu Linux 712798 001 For use with computer models with HM77chipsets i3 3227U processors and 1 GB of dedicated video memory for use with TouchSmart models e For Windows 8 Professional 725069 601 e For Windows 8 Standard 725069 501 e For FreeDOS 1 0 or Ubuntu Linux 725069 001 For use with computer models with HM77 chipsets i5 3337U processors and 2 GB of dedicated video memory e For Windows 8 Professional 712799 601 e For Windows 8 Standard 712799 501 e For FreeDOS 1 0 or Ubuntu Linux 712799 001 For use with computer models with HM77 chipsets i3 2375M processors and 1 GB of dedicated video memory e For Windows 8 Professional 718971 601 e For Windows 8 Standard 718971 501 e For FreeDOS 1 0 or Ubuntu Linux 718971 001 For use with computer models with HM77 chipsets i3 2377M processors and 1 GB of dedicated video memory e For Windows 8 Professional 701700 601 e For Windows 8 Standard 701700 501 e For FreeDOS 1 0 or Ubuntu Linux 701700 001 IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Component replacement procedures 65 66 Before removing the system board follow these steps 1 2 Pee Se Shut down the computer Disconnect all external devices connecte
46. d Support for more information From the Start screen type h and then select Help and Support To start Refresh 1 On the Start screen point to the far right upper or lower corner of the screen to display the charms Click Settings Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen Under Refresh your PC without affecting your files select Get started and follow the on screen instructions Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data apps and settings from your computer and reinstalls Windows 7 IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the f11 key or from the Start screen To use the f11 key 1 Press f11 while the computer boots are Press and hold f1 1 as you press the power button Select Troubleshoot from the boot options menu Select Reset your PC and follow the on screen instructions 104 Chapter 8 Windows 8 Backing up restoring and recovering To use the Start screen 1
47. d on page 47 4 5 6 Remove the top cover see Top cover on page 51 7 Remove the hard drive see Hard drive on page 56 8 Remove the USB board see USB board Audio jack on page 59 9 Remove the WLAN see WLAN module on page 60 10 Remove the system board see System board on page 63 To add or replace a memory module 1 Turn the system board upside down to access the memory module 2 Spread the retention clips 1 on each side of the memory module slot to release the memory module The memory module tilts up Component replacement procedures 69 70 3 Remove the memory module 2 by pulling it away from the slot at an angle Z CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module Z CAUTION To protect a memory module after removal place it in an electrostatic safe container To replace the memory module 1 Align the notched edge of the replacement memory module with the tab in the memory module slot and then press the module 1 into the slot at a 45 degree angle until it is firmly seated Chapter 4 Removal and replacement procedures 2 Press down on the left and right sides of the memory module 2 until the side retention clips snap back into place 3 Reverse the previous removal steps to replace the following items e System board e WLAN e USB board e Hard drive e Top cover
48. d state drive 32 GB for computer models with Intel Core processors not 698524 001 supported on Ubuntu Linux mSATA solid state drive 24 GB for computer models with Intel Core processors not 717579 001 supported on Ubuntu Linux 10 RTC battery 697917 001 11 Hard drive SATA does not include hard drive bumpers bracket or cable 9 5 mm 0 37 in x 6 35 em 2 50 in e 1 TB 5400 rpm 676521 005 e 750 GB 7200 rpm 633252 005 e 750 GB 5400 rpm 634250 005 e 640 GB 5400 rpm 669300 005 e 500 GB 7200 rpm 634925 005 9 5 mm 0 37 in x 6 35 em 2 50 in e 500 GB 5400 rpm 669299 005 e 300 GB 5400 rpm 622643 005 Hard Drive Hardware Kit not illustrated includes hard drive bracket and bracket 701945 001 screws cable and 2 bumpers 12 WLAN module Author note Jackson Peak 1 670290 005 Intel Centrino Wireless N 2230 802 11 b g n 2x2 WiFi and Bluetooth 4 0 Combination Adapter for use with computers with Intel processors Author note marilyn Qualcomm Atheros AR9485 802 11 b g n 1x1 WiFi Adapter 675794 005 Computer major components 25 Item Component Spare part number e Author note Jmango 690019 005 Qualcomm Atheros AR9565 802 11 b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter for use with computers with Intel processors not supported on Ubuntu Linux select models only e Author note Roma 690020 005 Ralink RT3290LE 802 11 b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter s
49. d to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 42 Remove the keyboard see Keyboard on page 47 Remove the top cover see Top cover on page 51 Remove the hard drive see Hard drive on page 56 Remove the USB board see USB board Audio jack on page 59 Remove the WLAN see WLAN module on page 60 After removing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board Memory module see Memory module on page 69 RTC battery see RTC battery on page 72 Heat sink see Heat sink on page 77 PCH heat sink see PCH heat sink on page 76 mSATA solid state drive see mSATA solid state drive on page 74 Remove the system board Chapter 4 Removal and replacement procedures Ey NOTE The heat sink on your system board may appear different from the heat sink shown 1 Disconnect the following cables from the system board 1 Display panel cable 2 Speaker cable 3 Fan power connector 2 Remove the power connector bracket Phillips screw 1 and remove the power connector bracket 2 3 Remove the two Phillips screws 3 that secure the system board to the base enclosure 4 Lift the left side of the system board 1 until it rests at an angle
50. dard 752067 601 Processor for use with UMA touch screen computer models with HM77 chipsets 15 3337U processors and 1 GB of dedicated video memory for Windows 8 Professional 752068 001 Processor for use with UMA touch screen computer models with HM77 chipsets 13 3227U processors and 1 GB of dedicated video memory 752068 501 Processor for use with UMA touch screen computer models with HM77 chipsets 13 3227U processors and 1 GB of dedicated video memory for Windows 8 Standard 752068 601 Processor for use with UMA touch screen computer models with 630M chipsets 13 3227U processors and 1 GB of dedicated video memory for Windows 8 Professional 725069 001 Processor for use with UMA touch screen computer models with 630M chipsets 15 3227U processors and 1 GB of dedicated video memory Chapter 3 Illustrated parts catalog Spare part number Description 725069 501 Processor for use with UMA touch screen computer models with 630M chipsets 13 3227U processors and 1 GB of dedicated video memory for Windows 8 Standard 725069 601 Processor for use with UMA touch screen computer models with 630M chipsets 13 3227U processors and 1 GB of dedicated video memory for Windows 8 Professional 725070 001 Processor for use with discrete touch screen computer models with 630M chipsets 15 3337U processors and 1 GB of dedicated video memory 725070 501 Processor for use with discrete touch screen computer models with 630M chipsets 13 3337U p
51. discrete UMA UMA Discrete UMA graphics computer computer model model with with TouchSma_ TouchSma rt rt 2nd Generation Intel Core i3 processors Pentium 987 1 5 GHz 1333 MHz 2 Vv MB L3 cache dual core 17 W Pentium 997 1 6 GHz 1333 MHz 2 v MB L3 cache dual core 17 W Chipsets Intel HM77 Express chipset for use with vV v vV vV computer models with Intel Core processors Intel HM70 Express chipset for use with v computer models with Pentium or Celeron processors Graphics Supports HD Decode DX11 and HDMI vV Vv v v v Supports Optimus for use with computer v vV v v vV models with switchable discrete graphics Internal graphics UMA for use with computer models with Intel processors e Intel HD Graphics 4000 for use v v v v with computer models with 3rd Generation Intel Core processors e Intel HD Graphics 3000 for use v v v v with computer models with 2nd Generation Intel Core processors e Intel HD Graphics for use with v computer models with Pentium or Celeron processors Switchable discrete graphics e GeForce GT630M with 2 GB of v vV dedicated video memory 256 MB x 16 DDR3 900 MHz x 4 PCs 64 bit no support for Linux Ubuntu e GeForce GT630M with 1 GB of v v dedicated video memory 128 MB x 16 DDR3 900 MHz x 4 PCs 64 bit no support for Linux Ubuntu Chapter 1 Product description Category Description Intel Intel Intel Internal Switc
52. drive bumpers bracket or cable 641369 005 4 GB memory module DDR3 1600 MHz PC3 12800 652972 005 2 GB memory module DDR3 1600 MHz PC3 12800 659940 001 Optical drive external optional DVD RW Super Multi Double Layer Combination 65994 1 001 BlueRay optical drive external optional DVD RW Double Layer Combination 669299 005 500 GB 5400 rpm hard drive 9 5 mm 0 37 in x 6 35 cm 2 50 in SATA does not include hard drive bumpers bracket or cable 669300 005 640 GB 5400 rpm hard drive 9 5 mm 0 37 in x 6 35 cm 2 50 in SATA does not include hard drive bumpers bracket or cable Sequential part number listing 29 30 Spare part number Description 670290 005 Author note jackson peak 1 Intel Centrino Wireless N 2230 802 11 b g n 2x2 WiFi and Bluetooth 4 0 combination adapter for use with computer models with Intel processors 675794 005 Author note marilyn Qualcomm Atheros AR9485 802 11 b g n 1x1 WiFi Adapter 676521 005 1 TB 5400 rpm hard drive 9 5 mm 0 37 in x 6 35 cm 2 50 in SATA does not include hard drive bumpers bracket or cable 680571 001 Thermal Material Kit includes replacement thermal paste and pads 690019 005 Author note mango Qualcomm Atheros AR9565 802 11 b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter for use with computers with Intel processors not supported on Ubuntu Linux select models only 690020 005 Author note JROMA Ralink
53. e hard drive is not working properly 1 2 3 If possible back up all personal files Insert the first HP Recovery disc you created into the optical drive on your computer or into an optional external optical drive and then restart the computer or Insert the HP Recovery USB flash drive you created into a USB port on your computer and then restart the computer EY NOTE If the computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 106 Follow the on screen instructions Changing the computer boot order If computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 1e pp Insert the HP Recovery media you created Restart the computer Press and hold esc while the computer is restarting and then press f9 for boot options Select the optical drive or USB flash drive you want to boot from Follow the on screen instructions Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space 106 Chapter 8 Windows 8 Backing up restoring and recovering Ly IMPORTANT Removing the HP Recovery partition means you ca
54. e in China and India 707750 001 Power cord 3 pin black 1 83 m e For use in Australia 49037 1 011 e For use in Europe 49037 1 021 e For use in India 49037 1 D61 e For use in North America 49037 1 001 e For use in the People s Republic of China 490371 AA1 e For use in South Korea 490371 AD1 e For use in Taiwan 49037 1 AB1 e For use in Thailand 49037 1 201 e For use in Japan 49037 1 291 e For use in the United Kingdom and Singapore 49037 1 031 e For use in Denmark 49037 1 081 e For use in Switzerland 490371 111 e For use in Africa 490371 AR1 e For use in South Africa 49037 1 BB1 e For use in Italy 49037 1 061 Optional external optical drive not illustrated includes bezel and bracket select models only e DVD RW Super Multi Double Layer Combination Drive 659940 001 e Blueray DVD RW Super Multi Double Layer Combination external drive 65994 1 001 Screw Kit not illustrated 701689 001 Thermal Material Kit not illustrated For use with HP TouchSmart models 680571 001 Counterweight not illustrated for use on TouchSmart models 717149 001 Hardware kit not illustrated 701945 001 Speaker kit not illustrated 701690 001 28 Chapter 3 Illustrated parts catalog Sequential part number listing Spare part number Description 49037 1 001 Power cord for use in North America black 3 pin 1 83 m 49037 1 011 Power co
55. e of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Preliminary replacement requirements 39 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation e When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap e When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage e Antistatic tape e Antistatic smocks aprons and sleeve protectors e Conductive bins and other assembly or sold
56. e special note of each screw and screw lock size and location during removal and replacement Before removing the hard drive follow these steps 1 2 3 Shut down the computer Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 42 Remove the keyboard see Keyboard on page 47 Remove the top cover see Top cover on page 51 Chapter 4 Removal and replacement procedures Remove the hard drive 1 Disconnect the USB cable on top of the hard drive from the computer 2z NOTE If it is necessary to replace the hard drive cable see System board on page 63 2 Remove the two Phillips screws 1 Lift the hard drive 2 to remove and disconnect the hard drive cable 3 Component replacement procedures 57 3 Remove the four Phillips screws 1 and then remove the bracket 2 from the hard drive To install a hard drive reverse the removal procedure 58 Chapter 4 Removal and replacement procedures USB board Audio jack Description Spare part number USB board includes cable and audio out audio in jack 701687 001 yy IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the USB board follow these steps 1 Sh
57. elect models only e Author note Flamingo2 691415 005 Ralink RT5390R 802 11 b g n 1x1 WiFi select models only 13 Platform Controller Hub PCH heat sink 699248 001 14 Speaker assembly includes left and right speakers and cable 701690 001 15 Battery 4 cell 37 Whr 2 55 Ah 695192 001 16 Fan 697914 001 17 RJ 45 cover 703075 001 18 Power connector 701682 001 19 USB board includes cable and audio out audio in jack 701687 001 20 Base enclosure 718660 001 Base enclosure For use with TouchSmart models 723305 001 Rubber Feet Kit not illustrated includes 4 rubber feet 697906 001 26 Chapter 3 Illustrated parts catalog Display assembly subcomponents Item Component Spare part number 1 Display bezel 701680 001 2 Display Hinge Kit includes left and right display hinges and brackets 701683 001 3 35 6 cm 15 6 in HD WLED SVA BrightView display panel 701688 001 4 Webcam microphone module 707767 001 5 Antenna Kit includes left and right wireless antenna cables and transceivers 701676 001 6 Display Panel Cable Kit includes display panel cable and webcam microphone 701681 001 module cable 7 Display enclosure back cover e Ruby red 701677 001 e Sparkling black 701678 001 e Winter blue 709169 001 Display assembly subcomponents 27 Miscellaneous parts Component Spare part number AC adapter e 65 W RCV AC adapter 693715 001 e 65 W RC non smart AC adapter For us
58. ering aids e Nonconductive foam e Conductive tabletop workstations with ground cords of one megohm resistance e _ Static dissipative tables or floor mats with hard ties to the ground e Field service kits e Static awareness labels e Material handling packages e Nonconductive plastic bags tubes or boxes e Metal tote boxes e Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Component replacement procedures 40 This chapter provides removal and replacement procedures There may be as many as 67 screws that must be removed replaced or loosened when servicing the computer Make special note of each screw and screw lock size and location during removal and replacement Chapter 4 Removal and replacement procedures Service label When ordering parts or requesting information provide the computer serial number and model number provided on the service label The service label is located on the bottom of the computer f NOTE Your label may look slightly different from the illustration in this section pi O Serial beveeveeam TTT Mii Product XXXXXXXX MN a an EA A A A AE E A A E A Waranty lylyOy ltem Description Function 1 Product name
59. evice do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents T Product Gestripliont siissciinicctmnnsnicmuainducmnimuuaindiominmuimuminudimaians 1 2 External component identification cccccscsscccsscccsscccssccccsccccsccceescccesceeeccecsceseescesesees 9 PR GE NAS sires tec canvas geld etal glut telnet elapse e EE 9 let sidere canta E vrseania nets ahaaaaenaenaad au enrnenceesneneete 10 Display aach ack estes spate se E Senescence 11 TOP erin r A e O a O E O E ances 13 TI aA aeea e db E E E T S 13 lighis era sn a E E E E E A ahs 14 Bu tons and SI Sts BS ra so een odan srealerctelenucermecraueibaste auleshe e e 15 KEYS a a E readeat caste besaeteseeuaeven te aeateaneteraszeraeees 16 BOOM ieiuncannsainn imp ai hua e aE e eer EN E E ements 17 3 illustrated paris catalog ssisisisiscisnsisinisiancincinnimrntiaminaimuianmnadeninaniasies 19 S rvice label cr
60. evice exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy Preliminary replacement requirements 37 A CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 00
61. fessional 701703 001 Top cover ruby red includes TouchPad 701704 001 Top cover sparkling black includes TouchPad 701945 001 Hard Drive Hardware Kit includes hard drive bracket and bracket screws cable and 2 bumpers 703075 001 RJ45 cover 703714 001 For use with computer models with HM70 chipsets and Pentium 997 processors for Windows 8 Professional 703714 501 For use with computer models with HM70 chipsets and Pentium 997 processors for Windows 8 Standard 703714 601 For use with computer models with HM70 chipsets and Pentium 997 processors for FreeDOS 1 0 or Ubuntu Linux 707750 001 AC Adapter for use in China and India 707767 001 Webcam microphone module 709169 001 Display back cover winter blue 709171 001 Display 15 6 in for touch screen 709177 001 Top cover TouchPad winter blue 712793 001 Processor for use with computer models with HM70 chipsets and Pentium 2117U for FreeDOS 1 0 or Ubuntu Linux 712793 501 Processor for use with computer models with HM70 chipsets and Pentium 2117U for use with Windows 8 Standard 712793 601 Processor for use with computer models with HM70 chipsets and Pentium 2117U for use with Windows 8 Professional 712794 001 Processor for use with computer models with HM77 chipsets and i5 3337U for FreeDOS 1 0 or Ubuntu Linux 712794 501 Processor for use with computer models with HM77 chipsets and i5 3337U for use with Windows 8 Standard 712794 601 Processor for use with computer models with HM77 ch
62. fore removing the top cover follow these steps 1 2 3 4 5 Shut down the computer Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 42 Remove the keyboard see Keyboard on page 47 Remove the top cover 1 Remove the five Phillips screws that secure the top cover to the base enclosure Chapter 4 Removal and replacement procedures 2 Disconnect the power button cable 1 and the TouchPad cable 2 3 Close the display and turn the computer upside down 4 Remove the eight Phillips screws from the bottom of the computer 5 Turn the computer over and open the display Component replacement procedures 53 6 Gently lift around the edges of the top cover 1 and lift to remove the top cover 2 When replacing the top cover be sure that the Power button board and cable see Power button board on page 54 are removed from the defective top cover and installed on the replacement top cover Reverse this procedure to install the top cover Power button board Description Spare part number Power button board includes cable 701686 001 2 IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the power button board f
63. hable HM70 HM77 HM77 graphics discrete UMA UMA Discrete UMA graphics computer computer model model with with TouchSma_ TouchSma rt rt Display 39 6 cm 15 6 in high definition v v v v v panel HD white light emitting diode WLED SVA BrightView 1366x768 display e Typical brightness 200 cd m nits e All display assemblies include two wireless local area network WLAN antenna cables e Supports 16 9 ultra wide aspect ratio 39 6 cm 15 6 in high definition v vV HD white light emitting diode WLED SVA BrightView 1366x768 display e Touchscree n multitouch enabled e Typical brightness 200 cd m nits e All display assemblies include two wireless local area network WLAN antenna cables e Supports 16 9 ultra wide aspect ratio Memory Two SODIMM memory module slots v v v v vV DDR3 1600 MHz Dual Channel support v v v v for use with computer models with 3rd Generation Intel Core processors DDR3L 1600 MHz Dual Channel v vV v v support for use with computer models with 3rd Generation Intel Core processors DDR3 1333 MHz support DDR3 1600 v vV v v v DDR3L 1600 downgrade to DDR3 1333 for use with computer models with 2nd Generation Intel Core Pentium or Celeron processors or with AMD E2 1800 processors 4 Category Description Intel Intel Intel Internal Switchable HM70 HM77 HM77 graphics discrete UMA UMA Discrete UMA graphics computer computer model model with with TouchS
64. he battery release lock to the locked position Remove the battery To insert the battery follow these steps A CAUTION Do not slant the battery as you insert it 1 Holding the battery in the middle slide the battery 1 straight into the computer until the battery release latch locks into place 42 Chapter 4 Removal and replacement procedures 2 Reset the battery release lock 2 to the locked position Component replacement procedures 43 Computer feet Description Spare part number Rubber Feet Kit 697906 001 The computer feet are adhesive backed rubber pads There are 5 rubber feet that attach to the base enclosure in the locations illustrated below Display panel Ey NOTE These procedures are for replacing the display panel for HP Pavilion Sleekbook and HP Pavilion Ultrabook models Description Spare part number Display bezel 701680 001 39 6 cm 15 0 in HD WLED SVA BrightView flat display panel 701688 001 Display cable 701681 001 iy IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement 44 Chapter 4 Removal and replacement procedures Before removing the display panel follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the com
65. ic countries and regions cccceeeceeeseeseeeeceneeeeeeeneeeeeeseeeeeeeetseeeensaaes 112 E a e E A P I AN EE EEE E 114 r T T ena 115 vii viii 1 Product description Category Description Intel Intel Intel Internal Switchable HM70 HM77 HM77 graphics discrete UMA UMA Discrete UMA graphics computer computer model model with with TouchSma_ TouchSma rt rt Product HP Pavilion Sleekbook 15 v v v Name HP Pavilion 15 Ultrabook v v HP Pavilion TouchSmart 15 Sleekbook v v Mosaic ID Ruby red with modern mesh pattern v v v Sparkling Black vV vV v v v Winter Blue with modern mesh pattern v vV v Processor 3rd Generation Intel Core i5 s processors Intel Core i5 3317U 1 7 GHz turbo up vV v to 2 6 GHz 1600 MHz 3 MB L3 cache dual core 17 W Intel Core i5 3337U 1 8 GHz turbo up vV vV v v to 2 7 GHz 1600 MHz 3 MB L3 cache dual core 17 W 3rd Generation Intel Core i3 processors Intel Core i3 3217U 1 8 GHz v vV 1600 MHz 3 MB L3 cache dual core 17 W Intel Core i3 3227U 1 9 GHz 1600 v v v v MHz 3 MB L3 cache dual core 17 W Intel Core i3 2377M 1 5 GHz 1333 vV v v MHz 3 MB L3 cache dual core 17 W Intel Core i3 2375M 1 5 GHz 1333 v v v MHz 3 MB L3 cache dual core 17 W 3rd Generation Intel Pentium ULV processors Pentium 2117U 1 8GHz 2MB L3 vV Cache Dual 17W Category Description Intel Intel Intel Internal Switchable HM70 HM77 HM77 graphics
66. ier eierne eannan aa ie ETE E N EA Aa EET ARES 19 Computer major components sseeeeeeeceeececceceeceeaeeeueeeseeeeeceececeeceeceeeeeeeeeaaeecseeeeeeteeeeeeeeeeess 20 Display assembly subcam ponents sccuexscnisavsvsvensaceveandcava rear vaees deg vaacedersd camnlconmianverauaraeertean 27 Miscellaneous parts ao acicdesasensdeueetoxeedvincdoanaecansvadnonseasenbntan taninaieed nrasdevoetvad atuanetcinaveineabionaiansw 28 Sequential part number listing sateen ntcttn Sidviniediashitsielns tue dnstbelawiitdarteoaihbicuiieilelddtansniwvndueintanliesteles 29 4 Removal and replacement procedures csccsscccsscsessccessccessccessccescccescccessccessccesseoeees 36 Preliminary replacement requirements ind sccgenssdeseavncreudadeed visnneeusnoneiead bee cuasdnenidanneemreoneraateneenemnns 36 Tools r g ited sasaccnstesiteitirnd tative aitsinnchi e ien E ea ies nen eet wee ibe ich vate 36 Service considerations 2302 stain nopsacesaheneedvmadcnsinedaewdesancesss duatehindarsansusaiaisiaont dasa Peaatenngetn 36 Plastic PariS npani taenrnid apenas reenter 36 Cables and connectors sre ncia sera dane nenatvated de tas uantndenns sauiicendanededienavneuets caes 36 Drive h ndling dier teslino aa EA RRA E 37 Gro nding Suiceliness c sn a E EEN 37 Electrostatic discharge damage cccescceeeeeeeeeeeeeeeeeeeeeseeeeeseeeeentaeeeens 37 Packaging and transporting guidelines ccccccscceeeeeesteeeeeeeees 39 Component replacement
67. ipsets and i5 3337U for use with Windows 8 Professional 712795 001 Processor for use with computer models with HM77 chipsets and i3 3277M for FreeDOS 1 0 or Ubuntu Linux 712795 501 Processor for use with computer models with HM77 chipsets and i3 3277M for use with Windows 8 Standard 712795 601 Processor for use with computer models with HM77 chipsets and i3 3277M for use with Windows 8 Professional 712798 001 Processor for use with computer models with HM77 chipsets i3 3227U for FreeDOS 1 0 or Ubuntu Linux 712798 501 Processor for use with computer models with HM77 chipsets and i3 3227U for use with Windows 8 Standard Sequential part number listing 33 34 Spare part number Description 712798 601 Processor for use with computer models with HM77 chipsets i3 2327U for use with Windows 8 Professional 712799 001 Processor for use with computer models with HM77 chipsets i5 3337U processors and 2 GB of dedicated video memory for FreeDOS 1 0 or Ubuntu Linux 712799 501 Processor for use with computer models with HM77 chipsets i5 3337U processors and 2 GB of dedicated video memory for Windows 8 Standard 712799 601 Processor for use with computer models with HM77 chipsets i5 3337U processors and 2 GB of dedicated video memory for Windows 8 Professional 717149 001 Counterweight for use with TouchSmart computer models 717579 001 mSATA solid state drive 24 GB for computer models w
68. ith Intel Core processors not supported on Ubuntu Linux 718660 001 Base enclosure for use in Japan 718970 001 Processor for use with UMA computer models with HM77 chipsets i3 2375M processors and 1 GB of dedicated video memory for FreeDOS 1 0 or Ubuntu Linux 718970 501 Processor for use with UMA computer models with HM77 chipsets i3 2375M processors and 1 GB of dedicated video memory for Windows 8 Standard 718970 601 Processor for use with UMA computer models with HM77 chipsets i3 2375M processors and 1 GB of dedicated video memory for Windows 8 Professional 718971 001 Processor for use with discrete computer models with HM77 chipsets i3 2375M processors and 1 GB of dedicated video memory for FreeDOS 1 0 or Ubuntu Linux 718971 501 Processor for use with discrete computer models with HM77 chipsets i3 2375M processors and 1 GB of dedicated video memory for Windows 8 Standard 718971 601 Processor for use with discrete computer models with HM77 chipsets i3 2375M processors and 1 GB of dedicated video memory for Windows 8 Professional 723303 001 Top cover with TouchPad for TouchSmart models 723305 001 Base enclosure for TouchSmart models 752067 001 Processor for use with UMA touch screen computer models with HM77 chipsets 15 3337U processors and 1 GB of dedicated video memory 752067 501 Processor for use with UMA touch screen computer models with HM77 chipsets 15 3337U processors and 1 GB of dedicated video memory for Windows 8 Stan
69. lled BIOS version information also known as ROM date and System BIOS can be displayed by using Setup Utility 1 Start Setup Utility 2 If the system information is not displayed use the arrow keys to select the Main menu BIOS and other system information is displayed 3 To exit Setup Utility use the arrow keys to select Exit gt Exit Discarding Changes and then press enter Downloading a BIOS update A CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Suspend or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Access the page on the HP website that provides software for your computer 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 At the download area follow these steps a Identify the BIOS update that is later than the BIOS version currently installed on your computer Make a note of the date name or other identifier You may
70. lug with ground pin supports 3 pin DC connector 1 m length Battery v v v v v 4 cell 37 Whr 2 55 Ah Li ion battery Supports fast charge Security Security cable slot v v V Vv 7 Intel AT p Ready support v vV v v Operatin Preinstalled g system e Windows 8 Professional 64 bit vV v vV v v e Windows 8 Standard 64 bit vV vV vV v v e FreeDOS 1 0 Vv Vv Vv 8 Category Description Intel Intel Intel Internal Switchable HM70 HM77 HM77 graphics discrete UMA UMA Discrete UMA graphics computer computer model model with with TouchSma TouchSma rt rt e Ubuntu Linux v v vV Serviceab End user replaceable parts v v v v v lity e Keyboard e AC Adapter e Battery Chapter 1 Product description 2 External component identification Right side Component 1 2 O Power light Hard drive light Description White The computer is on Blinking white The computer is in the Sleep state which is an energy saving mode The computer shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity Blinking white The hard drive is being accessed Author note Delete the second bullet if HP 3D DriveGuard is not
71. ma_ TouchSma rt rt Supports up to 8 GB of system RAM in v vV vV vV vV the following configurations e 8192 MB total system memory 4096 MB x 2 no support for 32 bit operating systems e 6144 MB total system memory 4096 MB x 1 2048 MB x 1 no support for 32 bit operating systems e 4096 MB total system memory 4096 MB x 1 or 2048 x 2 e 2048 MB total system memory 2048 MB x 1 Hard Supports 6 35 em 2 5 in hard drives v v v v v drives in 9 5 mm 37 in and 7 0 mm 28 in thicknesses Serial mSATA vV v HP 3D Drive Guard support v v v v v Intel Smart Response Technology v v support for use with computer models with Intel Core processors Supports the following single hard drive configurations e 1 TB 5400 rpm 9 5 mm v v v vV vV e 750 GB 7200 rpm 9 5 mm vV vV v v vV e 750 GB 5400 rpm 9 5 mm v vV v vV vV e 640 GB 5400 rpm 9 5 mm v v vV v v e 500 GB 7200 rpm 9 5 mm v v v vV vV e 500 GB 5400 rpm 9 5 mm v v v v v e 500 GB 5400 rpm 7 0 mm v v vV v v e 320 GB 5400 rpm 9 5 mm v vV vV v vV e 320 GB 5400 rpm 7 0 mm v v vV vV vV Chopter 1 Product description Category Description Intel Intel Intel Internal Switchable HM70 HM77 HM77 graphics discrete UMA UMA Discrete UMA graphics computer computer model model with with TouchSma_ TouchSma rt rt Supports 32 GB and 24 GB mSATA for use with computer models with Intel Core processors with system memory up to 8 GB Audio One
72. mponent replacement procedures 6l 3 Remove the WLAN module by pulling the module away from the slot at an angle 3 Ey NOTE The WLAN module is designed with a notch to prevent incorrect installation into the WLAN module socket y NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves should be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 62 Chapter 4 Removal and replacement procedures System board f NOTE The system board Thermal Material Kit part number 680571 001 includes replacement thermal paste and pads Description Spare part number For use with computer models with Intel processors and UMA graphics For use with computer models with HM77 chipsets and i5 3317U processors e For Windows 8 Professional 701694 601 e For Windows 8 Standard 701694 501 e For FreeDOS 1 0 or Ubuntu Linux 701694 001 For use with computer models with HM77 chipsets and i5 3337U processors for use with TouchSmart models e For Windows 8 Professional 725067 601 e For Windows 8 Standard 725067 501 e For FreeDOS 1 0 or Ubuntu Linux 725067 001 For use with computer models with HM77 chipsets and i3 2375U processors for use with TouchSmart models e For Windows 8 Professional 72507 1 601 e For Windows 8 Standard 725071 501 e For FreeDOS 1 0 or Ubuntu Linux 72507 1 001 For
73. n mind during disassembly and assembly procedures Ey NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors Z CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer 36 Chapter 4 Removal and replacement procedures Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Drive handling Z CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibern
74. n no longer use Windows Refresh the Windows Remove everything and reinstall Windows option or the HP Recovery Manager option for minimized image recovery Create HP Recovery media before removing the Recovery partition to ensure you have recovery options see Creating HP Recovery media on page 101 Follow these steps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and follow the on screen instructions to continue Restore and recovery 107 9 Ubuntu Linux Backing up restoring and recovering Recovery after a system failure is as good as your most recent backup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup Performing a system recovery The Deja Dup Restore Tool allows you to repair or restore the computer to its original factory state You can create an image restore DVD using a DVD RW optical drive You can also create a restore image on a USB storage device CAUTION Using Restore completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed The recovery tool reinstalls the original operating system and programs and drivers that were installed at the factory Software drivers and updates not installed at the factory must be manu
75. nd or a Bluetooth device is on e Amber All wireless devices are off 4 Caps lock light White Caps lock is on which switches the keys to all capital letters 5 TouchPad light e Amber The TouchPad is off e Off The TouchPad is on 14 Chapter 2 External component identification Buttons and speakers Component 1 Power button Description e When the computer is off press the button to turn on the computer e When the computer is in the Sleep state press the button briefly to exit Sleep e When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding the power button will result in the loss of unsaved information If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity 2 Author note Verify the number of speakers Speakers 2 Produce sound Top 15 Keys 16 DOW GOOMOEOM Component 1 esc key Description Displays system information when pressed in combination with the fn key for Windows computer models 2 fn key Author note ls this still true Displays system information when pressed in combination with
76. ndows 8 Professional 701691 601 e For Windows 8 Standard 701691 501 e For FreeDOS 1 0 or Ubuntu Linux 701691 001 For use with computer models with HM70 chipsets and Pentium 997 processors e For Windows 8 Professional 7037 14 601 e For Windows 8 Standard 703714 501 e For FreeDOS 1 0 or Ubuntu Linux 703714 001 For use with computer models with HM77 chipsets and i5 3337U processors e For Windows 8 Professional 712794 601 e For Windows 8 Standard 712794 501 e For FreeDOS 1 0 or Ubuntu Linux 712794 001 For use with computer models with Intel processors and discrete switchable graphics For use with computer models with HM77 chipsets i5 3317U processors and 2 GB of dedicated video memory e For Windows 8 Professional 701702 601 e For Windows 8 Standard 701702 501 e For FreeDOS 1 0 or Ubuntu Linux 701702 001 For use with computer models with HM77 chipsets i3 3337U processors and 2GB of dedicated video memory for use with TouchSmart models e For Windows 8 Professional 725070 601 e For Windows 8 Standard 725070 501 e For FreeDOS 1 0 or Ubuntu Linux 725070 001 Chapter 4 Removal and replacement procedures Description Spare part number For use with computer models with HM77 chipsets i3 3217U processors and 1 GB of dedicated video memory e For Windows 8 Professional 701699 601 e For Windows 8 Standard 701699 501 e For FreeDOS 1 0 or Ubuntu Linux 701699 001 For use with computer models with HM77 chipsets i3 3227U pro
77. need to know n rerassuoavies wre iieniiosuivaesievaiieliviilatoniptaenibban dslondenemseleduin 105 Using the HP Recovery partition to recover a minimized image 000 105 Using HP Recovery media to recover cccccceeeeseceeeseseeeeeeeeeeeessnseeseettseess 106 Changing the computer boot order xisicnsswiluncsvinneeininduiiesdnieiiesesiiuialniliiailto Maids 106 Removing the HP Recovery partition cccccccccesscceeseeseeeeeeeeeeeeeeeeeeeseeeeeseaeeeeneaes 106 9 Ubuntu Linux Backing up restoring and recovering ssssssssssossssossssosssssossssosssseossseoo 108 Performing a system recovery eo iusiswstdnsitesneneverdarbse ninudnbansisalcalidntbaieltavensinbbeltastevenevenndsueiietientabelslis 108 Creating the restore DVDs 25a saninzctumacusdbeutd uw saheauouesneedbusittbeuian deans bxcastwaecuennensteintas 108 Creating a restore image on a USB devices icsssecacsausscessaeacgnawseversancusvdsavdqessacegnavarves 108 Performing recovery using the restore DVD ccccccececeeeeneeeeeeeeeeeeenseeeeetseeeentneeeenses 109 Backing up your information 24 ccctndedcnadusndnadehendedtbateaiane Rong htangstaisaeiseaauntoecsn ands nleldaieteouteraodmnued 109 10 Power cord set reguiremenis sccssesscccssssesssccnssvesssvesssccssinessiacnsisesssasiondesesasiwsasiensosesiasenee 111 Requirements for all countries 5s sesaqicuensnctavarsdenstinetateiarsatannousaassianctedaustadenietacmddaxnndaiabliinndl 111 Requirements for specif
78. nstalls the original operating system and the programs that were installed at the factory e Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to the state its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory 100 Chapter 8 Windows 8 Backing up restoring and recovering See Creating HP Recovery media on page 101 As you add hardware and software programs create system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically during a Windows update and during other system maintenance such as a software update security scanning or system diagnostics You can also manually create a system restore point at any time For more information and steps for creating specific system restore points see Windows Help and Support From the Start screen type h and then select Help and Support As you add photos video music and other personal files create a backup of your personal information Windows File History can be set to regularly and automati
79. nts 4 Description Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 Battery release latch Releases the battery from the battery bay Chapter 2 External component identification 3 Illustrated parts catalog Service label When ordering parts or requesting information provide the computer serial number and model description provided on the service label The service label is located on the bottom of the computer Eyf NOTE Your label may look slightly different from the illustration in this section OOO mi Serial XXXXXXXX PII a Product XXXXXXXX MM E E 0000 00 Warranty lyly0y Model 2000000 Ite Description Function m 1 Product name This is the model name for the computer 2 Serial number This is an alphanumeric identifier that is unique to each product 3 Product part number This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description select This is the alphanumeric identifier needed to locate documents drivers and support for models only the computer Service la
80. number 81 Speaker Kit spare part number 26 81 Speaker Kit spare part number 32 speakers spare part number 26 32 speakers identifying 15 specifications computer 96 display 97 98 hard drive 98 supported discs recovery 101 system board removal 63 spare part numbers 33 34 35 63 system information displaying 93 system recovery 105 system restore point creating 101 restoring 102 22 32 T Thermal Material Kit spare part number 30 Thermal Material Kit spare part number 28 tools required 36 top cover removal 51 spare part numbers 21 33 51 TouchPad buttons 13 TouchPad button board spare part number 22 TouchPad light 13 TouchPad on off button 13 TouchPad reader light 14 TouchPad zone identifying 13 transporting guidelines 39 U USB 2 0 ports identifying 11 USB 3 0 ports identifying 9 USB board removal 59 spare part number 26 31 v vents identifying 10 18 video product description 5 W webcan light identifying 11 webcam identifying 11 Index 117 webcam microphone module removal 85 spare part number 27 33 85 Windows backup 101 File History 101 102 Refresh 102 104 reinstall 102 104 remove everything and reinstall option 104 reset 104 restoring files 102 system restore point 101 102 Windows applications key identifying 16 Windows key identifying 16 wireless antenna removal 87 spare part number 27 30 87 wireless light 14 wireless product description 5
81. ollow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 42 Remove the keyboard see Keyboard on page 47 Remove the top cover see Top cover on page 51 54 Chapter 4 Removal and replacement procedures Remove the power button board 1 Turn the top cover upside down with the front toward you 2 Remove the Phillips screw 1 and tape that secure the power button board to the top cover 3 Release the clips lift the power button board 2 and carefully slide the power button cable out from the guides 3 to remove the power button board ied Reverse this procedure to install the power button board Component replacement procedures 55 Hard drive NOTE The hard drive spare part kit does not include the hard drive cable or hard drive bracket and screws 56 Description Spare part number 9 5 mm 0 37 in x 6 35 cm 2 50 in SATA 1 TB 5400 rpm 676521 005 750 GB 7200 rpm 633252 005 750 GB 5400 rpm 634250 005 640 GB 5400 rpm 669300 005 500 GB 7200 rpm 634925 005 500 GB 5400 rpm 669299 005 320 GB 5400 rpm 622643 005 Hard Drive Hardware Kit includes hard drive cable and hard drive bracket and screws 701945 001 Uy IMPORTANT Mak
82. onents NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 10 Chapter 2 External component identification Component Description 3 gt USB 2 0 port Connects an optional USB 2 0 device 4 Audio out headphone jack Audio in Connects optional powered stereo speakers headphones microphone jack earbuds a headset or a television audio cable The jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before using headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone Display Component Description 1 WLAN antennas 2 Send and receive wireless signals to communicate with wireless local area networks WLANs 2 Webcam light On The webcam is in use 3 HP TrueVision HD Webcam Records video captures still photographs and allows you to video conference and chat online using streaming video Display 11 Component Description 4 Internal microphone Records sound Author note Does this platform have proximi
83. ooling tubes The tubes bend easily 78 Chapter 4 Removal and replacement procedures b Thoroughly clean the thermal connections 1 3 on the system board and the heat sink 2 4 before replacing a heat sink onto a system board Continue to step 3 d Thoroughly clean the thermal connections 1 on the system board and the heat sink 2 before replacing a heat sink onto a system board Reverse this procedure to replace the heat sink Replace the thermal material that ships with the replacement heat sink Component replacement procedures 79 Fan Description Spare part number Fan 697914 001 iy IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the fan follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 5 Remove the keyboard see Keyboard on page 47 6 Remove the top cover see Top cover on page 51 7 Remove the hard drive see Hard drive on page 56 8 Remove the USB board see USB board Audio jack on page 59 9 Remove the WLAN see WLAN module on page 60 10 Remove the system board see System board on page 63 To remove the fan from the b
84. ountries and regions e The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft e All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used e The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power system of each country or region e The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Requirements for all countries 111 Requirements for specific countries and regions 112 Country region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT Canada CSA 2 Chile IMQ Denmark DEMKO Finland FIMKO France UTE Germany VDE India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 Chapter 10 Power cord set requirements Country region Accredited agency Applicable note number The United States UL
85. ownloaded file from your hard drive 90 Chapter 5 Using Windows 8 Setup Utility BIOS and System Diagnostics e e e Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly To start System Diagnostics 1 Turnon or restart the computer quickly press esc and then press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions E NOTE If you need to stop a diagnostic test while it is running press esc Using System Diagnostics 91 6 Using Ubuntu Linux Setup Utility BIOS and System Diagnostics Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility includes settings for the types of peripherals installed the startup sequence of the computer and the amount of system and extended memory Ey NOTE Use extreme care when making changes in Setup Utility Errors can prevent the computer from operating properly Starting Setup Utility A Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f10 Using Setup Utility Changing the language of Setup Utility Start Setup Utility Use the arrow keys to select Sys
86. procedures snminsinsieereniiausennav ameter 40 Semice label errn err n a a e e a e a 4 Banery cane capat cate tcqeeacvsete E E a tccuacpn atte snacg se cgetianente 42 Compiler feel ic asta este aan ee te A aren Ne 44 Display panel sorina iende enia eiaa EE R i Ri aaa 44 Keyboards eae A E tena TAO EA E E E EET 47 MOP COVER patti tack hc cetha sates r T E e E E 51 Power button board esa asters via esa ore i e a as aoe aang eer a 54 ale lgo GUY anand ese ed eb oN aie od ill eda na oka ao 56 USB board Avdio jack soinen a a e a a R 59 WIAR modulene ei ea E enon enon A 60 System board sorron a a A E N aaneoniaeeaayann 63 M mory mod le sekesi a EN E athe e E E Ea EA E ih 69 RTC bahen aodeidans ien a ane E E E nee OT A ES 72 mSATA solid state drive tare cnaise sendin ctoe sn ea sei eh aeei A no i ea nd A 74 POR GP Sit seio e R a A antares 76 Heatsink en a aah xe E eed vances Napa 77 Fami a a A O A O 80 Speaker assembly nnnnnnnonnnoonnnneeenssoeerssersrsrotssrersrsretrsrttrssseetnsrtenrsressrrersssrerssrer t 81 RAS cover soe E E E E E A 82 Display Ass mbly tapncditeesctmaaseiacianccasaetanasitneaiies cawanainsses tas Eo e E a EE EE NE 83 Display assembly components ccccseeseeceeeneceeceeseeeeeeeneeeeeeseeeeeeseaeeeeesenieeeeeseeaes 84 POWEMCORMECION soosse n EEE aS E EEN eRe Hehe 87 5 Using Windows 8 Setup Utility BIOS and System Diagnostics cccccccccecesccssscceseees 89 Starting Setup Utili
87. prompted to continue and the remaining discs will be burned To create HP Recovery media 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Recovery Media Creation and follow the on screen instructions to continue If you ever need to recover the system see Recovering using HP Recovery Manager on page 105 Restore and recovery There are several options for recovering your system Choose the method that best matches your situation and level of expertise e If you need to restore your personal files and data you can use Windows File History to restore your information from the backups you created For more information and steps for using File History see Windows Help and Support From the Start screen type h and then select Help and Support e If you need to correct a problem with a preinstalled application or driver use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver From the Start screen type recovery select HP Recovery Manager and then select Drivers and Applications Reinstall and follow the on screen instructions e Ifyou want to restore the system to a previous state without losing any personal information Windows System Restore is an option System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation Windows creates system restore points automatically during a Windows upd
88. puter 4 Remove the battery see Battery on page 42 Ey NOTE To replace the entire display assembly additional steps are required see Display Assembly on page 83 Remove the panel 1 Remove the plastic screw covers 1 and the two Phillips screws 2 that secure the display bezel to the display assembly 2 Flex the inside edges of the bottom edge 1 the left and right sides 2 and the top edge 3 of the display bezel until the bezel disengages from the display enclosure Component replacement procedures 45 3 Remove the display bezel 4 4 Remove the four Phillips screws for the display panel a ee ee ee es i 5 Move the panel toward the keyboard 1 Ey NOTE Support the display panel as you lean the panel forward 6 Release the adhesive support strip 2 that secures the display panel cable connector to the display panel 46 Chapter 4 Removal and replacement procedures 7 Disconnect the display panel cable 3 from the display panel and then remove the panel 4 Reverse this procedure to replace the panel Keyboard Ey NOTE The keyboard spare part kit includes a keyboard cable Description Black keyboard Spare part number e For use in Canada 701684 DB1 e For use in France 701684 051 e For use in Germany 701684 041 e For use internationally 701684 B31 e For use in Israel 701684 BB1 e For use in Japan 701
89. r i l l l J U Turn the computer rightside up with the front toward you Open the display and stand the computer on its right side Insert a thin tool through the keyboard access hole The keyboard icon indicates the keyboard access hole Push firmly on the bottom of the keyboard until it disengages from the computer Component replacement procedures 49 3 Turn the computer right side up with the front toward you and open the display 4 Gently slide your finger along the top edge of the keyboard to release the keyboard clips Lift up on the rear of the keyboard 50 Chapter 4 Removal and replacement procedures 5 Tilt the keyboard forward 1 onto the palm rest Release the zero insertion force ZIF connector 2 to which the keyboard cable is attached and then disconnect the keyboard cable 3 from the system board 6 Remove the keyboard Reverse this procedure to install the keyboard Top cover Eyf NOTE The top cover spare part kit includes the TouchPad support TouchPad board and TouchPad cable Description Spare part number Ruby red top cover 701703 001 Sparkling black top cover 701704 001 Sparkling black top cover for TouchSmart models 723303 001 Winter Blue top cover 709177 001 TouchPad button board 701685 001 yy IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Component replacement procedures 51 52 Be
90. rd for use in Australia black 3 pin 1 83 m 490371 021 Power cord for use in Europe black 3 pin 1 83 m 490371 031 Power cord for use in the United Kingdom and Singapore black 3 pin 1 83 m 490371 061 Power cord for use in Italy black 3 pin 1 83 m 49037 1 081 Power cord for use in Denmark black 3 pin 1 83 m 490371 111 Power cord for use in Switzerland black 3 pin 1 83 m 49037 1 201 Power cord for use in Thailand black 3 pin 1 83 m 490371 291 Power cord for use in Japan black 3 pin 1 83 m 490371 AA1 Power cord for use in the People s Republic of China black 3 pin 1 83 m 49037 1 AB1 Power cord for use in Taiwan black 3 pin 1 83 m 490371 AD1 Power cord for use in South Korea black 3 pin 1 83 m 49037 1 AR1 Power cord for use in South Africa black 3 pin 1 83 m 49037 1 BB1 Power cord for use in Israel black 3 pin 1 83 m 49037 1 D 61 Power cord for use in India black 3 pin 1 83 m 622643 005 320 GB 5400 rpm hard drive 9 5 mm 0 37 in x 6 35 cm 2 50 in SATA does not include hard drive bumpers bracket or cable 633252 005 750 GB 7200 rpm hard drive 9 5 mm 0 37 in x 6 35 cm 2 50 in SATA does not include hard drive bumpers bracket or cable 634250 005 750 GB 5400 rpm hard drive 9 5 mm 0 37 in x 6 35 cm 2 50 in SATA does not include hard drive bumpers bracket or cable 634925 005 500 GB 7200 rpm hard drive 9 5 mm 0 37 in x 6 35 cm 2 50 in SATA does not include hard
91. removed during the process to remove the system board 1 Release the power connector 1 2 Lift out the power connector 2 to remove it from the base enclosure Reverse these procedures to replace the power connector 88 Chapter 4 Removal and replacement procedures 5 Using Windows 8 Setup Utility BIOS and System Diagnostics Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS To start Setup Utility BIOS turn on or restart the computer quickly press esc and then press f10 Information about how to navigate in Setup Utility BIOS is located at the bottom of the screen y NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPags Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS ve
92. rocessors and 1 GB of dedicated video memory for Windows 8 Standard 725070 601 Processor for use with discrete touch screen computer models with 630M chipsets 13 3337U processors and 1 GB of dedicated video memory for Windows 8 Professional 725071 001 Processor for use with UMA touch screen computer models with HM77 chipsets 15 2375M processors and 1 GB of dedicated video memory 725071 501 Processor for use with UMA touch screen computer models with HM77 chipsets 15 2375M processors and 1 GB of dedicated video memory for Windows 8 Standard 725071 601 Processor for use with UMA touch screen computer models with HM77 chipsets 15 2375M processors and 1 GB of dedicated video memory for Windows 8 Professional Sequential part number listing 35 4 Removal and replacement procedures CAUTION The user replaceable parts for this computer are AC adapter Battery Keyboard For all parts that are not user replaceable only HP authorized service providers should perform the removal and replacement procedures described here Accessing the internal part could damage the computer or void the warranty Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flatbladed screwdriver e Magnetic screwdriver e Phillips PO and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep i
93. rsions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS 2 Use the arrow keys to select Main 3 To exit Setup Utility BIOS without saving your changes use the arrow keys to select Exit select Exit Discarding Changes and then press enter Starting Setup Utility BIOS 89 Downloading a BIOS update CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Suspend Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen select the HP Support Assistant app 2 Click Updates and tune ups and then click Check for HP updates now 3 Follow the on screen instructions 4 At the download area follow these steps
94. s antenna cables and transceivers 701676 001 Display Panel Cable Kit includes display panel cable and webcam microphone module cable 701681 001 Display back cover enclosure 84 Chapter 4 Removal and replacement procedures Description Spare part number e Ruby red 701677 001 e Sparkling black 701678 001 e Winter blue 709169 001 Display Hinge Kit includes left and right display hinges and brackets 701683 001 Webcam microphone module 707767 001 1 If it is necessary to replace the webcam microphone module Detach and release the webcam microphone module as far as the webcam microphone module cable allows The webcam microphone module is attached to the display enclosure with double sided tape Disconnect the webcam microphone cable 1 from the webcam microphone module Remove the webcam microphone module 2 Oo Component replacement procedures 85 2 Remove the two top screws 1 and two bottom screws 2 from the display bracket and lift the display brackets 3 to remove them ee ee 3 If itis necessary to replace the display panel cable a Gently remove the cable from the routing clips 1 b Detach and release the WLAN module the WLAN module is attached to the display enclosure with double sided tape and remove the cables 2 86 Chapter 4 Removal and replacement procedures 4 If it is necessary to replace the wireless antenna cables and transceivers Relea
95. se the wireless antenna cables from the clips 1 built into the display enclosure Release the wireless antenna transceivers 2 from the display enclosure The wireless antenna transceivers are attached to the display enclosure with double sided tape c Remove the wireless antenna cables and transceivers Reverse this procedure to reassemble and install the display assembly Power connector Description Spare part number Power connector 701682 001 Ly IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the power connector follow these steps 1 2 eo Se PS Shut down the computer Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 42 Remove the keyboard see Keyboard on page 47 Remove the top cover see Top cover on page 51 Remove the hard drive see Hard drive on page 56 Remove the USB board see USB board Audio jack on page 59 Remove the WLAN see WLAN module on page 60 Component replacement procedures 87 10 Remove the system board see System board on page 63 11 Remove the display assembly see Display panel on page 44 Remove the power connector Ey NOTE The power connector screw and bracket were
96. seessnnesenetsotesssesssettrsetttssersrsetesseterrrerssesssrerent 94 Using System Diagnostics cceceecceecceeeeeeeeeeeeeeeeeeeeeceeeeeceeceeeeececeeaaaaeaaeeeneeeeeeeseseeeeeeeeeeeeeeeaae 95 7 Specifications si iecsisssssexssssinsecresixiorniennnanneeM eet 96 Computer GGT ANA SAIN gstva etd one i hope lies ade EEN ene DUG 96 39 6 15 6 in TouchSmart display specifications c cccsiewsesennstedeceniesoensnerssunevsnnstncadantarentanes 97 39 6 15 6 in BrightView display specifications xiccxxcdeecreieuweestacnwereisaersroe eatonatetahacenteds 98 Hard drive specificdtions cos cadisienn denanwdateoonsehedceaiean niasiien i i e E E e 98 8 Windows 8 Backing up restoring and recovering ssssssosssssesosesossoosseossssssoossesssosese 100 Creating recovery media and backups sscscansancionvectaysdelssnndsdleitwsis lan ysiewaldetnnwaudsbda tae aineb dacbieavntes 100 Creating HP Recovery media juscsdiadancadsceecaveasiedinssoresauesiateicrpcoranavazatondeniamnarauaneas 101 Restore and recovery aisiacnsgastmnonaarctaabnrsaseaiariolanceadeaane ents ucsanaahervehinentiveinnieaswantaeversdoancsnandenene 102 Using Windows Refresh for quick and easy recovery cccccceeeeeeeeeeeseeeeeteeeeettseeeeaes 104 Remove everything and reinstall Windows cccceesseeeeeenseeeeeeeeeeeeseeeeeeseseesenses 104 Recovering using HP Recovery Manager ssseeeeeeeeceeeeeeeeceeeeaaeenneeeeeeeeeseeeeeecess 105 What you
97. sh for use in the United States includes cable 701684 031 Keyboard with black finish for use in the United Kingdom includes cable 701684 041 Keyboard with black finish for use in Germany includes cable 701684 051 Keyboard with black finish for use in France includes cable 701684 061 Keyboard with black finish for use in Italy includes cable 701684 071 Keyboard with black finish for use in Spain includes cable 701684 131 Keyboard with black finish for use in Portugal includes cable 701684 141 Keyboard with black finish for use in Turkey includes cable 701684 151 Keyboard with black finish for use in Greece includes cable 701684 161 Keyboard with black finish for use in Latin America includes cable 701684 171 Keyboard with black finish for use in Saudi Arabia includes cable 701684 211 Keyboard with black finish for use in Hungary includes cable 701684 251 Keyboard with black finish for use in Russia includes cable 701684 261 Keyboard with black finish for use in Bulgaria includes cable 701684 271 Keyboard with black finish for use in Romania includes cable 701684 281 Keyboard with black finish for use in Thailand includes cable 701684 291 Keyboard with black finish for use in Japan includes cable 701684 A41 Keyboard with black finish for use in Belgium includes cable 701684 AB1 Keyboard with black finish for use in Taiwan includes cable 701684 AD1 Keyboard with black finish for use in South Korea includes cable 701684
98. supported Is HP 3D really still supported Amber HP 3D DriveGuard has temporarily parked the hard drive 3 Digital Media Slot Reads data from and writes data to digital memory card such as Secure Digital SD 4 USB 3 0 ports 2 Connect optional USB 3 0 devices and provide enhanced USB power performance 5 Hom HDMI port Connects an optional video or audio device such as a high definition television or any compatible digital or audio device Right side 9 Component Description 6 RJ 45 network jack lights e White Computer is connected to a network Author note Is this how the lights e Blinking amber Data is being transferred wee NOTE When both lights are off the computer is not connected to a network 7 RJ 45 network jack Connects a network cable 8 AC adapter light e White The AC adapter is connected and the battery is charged e Blinking white The battery has reached a low battery level e Amber The AC adapter is connected and the battery is charging e Off The computer is using DC power 9 a Power connector Connects an AC adapter Left side o bo W Component Description 1 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 2 Vent Enables airflow to cool internal comp
99. t an i5 3317U processor and Ubuntu Linux or FreeDos 1 0 701694 501 System board for use only with computer models equipped with UMA memory an HM77 chipset an i5 3317U processor and Windows 8 Standard 701694 601 System board for use only with computer models equipped with UMA memory an HM77 chipset an i5 3317U processor and Windows 8 Professional 701696 001 For use only with computer models equipped with UMA memory an HM77 chipset an i3 3217U processor for FreeDos 1 0 701696 501 For use only with computer models equipped with UMA memory an HM77 chipset an i3 3217U processor and Windows 8 Standard 701696 601 For use only with computer models equipped with UMA memory an HM77 chipset an i3 3217U processor and Windows 8 Professional 701697 001 For use only with computer models equipped with UMA memory an HM77 chipset an i3 2377M processor for FreeDOS 1 0 701697 501 For use only with computer models equipped with UMA memory an HM77 chipset an i3 2377M processor and Windows 8 Standard 701697 601 For use only with computer models equipped with UMA memory an HM77 chipset an i3 2377M processor and Windows 8 Professional 701699 001 For use only with computer models equipped with Discrete Graphics video memory an HM77 chipset an i3 3217U processor 1 GB of dedicated video memory and FreeDOS 1 0 701699 501 For use only with computer models equipped with Discrete Graphics video memory an HM77 chipset an i3 3217U processor 1 GB of
100. tem 7 pointing device 7 ports 6 power requirements 7 processors 1 product name 1 security 7 serviceability 8 video 5 wireless 5 product name 1 R recovery 102 104 discs 101 106 HP Recovery Manager 105 media 106 starting 106 supported discs 101 system 105 USB flash drive 106 using HP Recovery media 102 recovery media creating 101 creating using HP Recovery Manager 102 recovery partition 105 removing 106 recycle computer 102 104 recycling 114 refresh 104 computer 102 removal replacement preliminaries 36 procedures 40 remove everything and reinstall Windows 104 reset computer steps 104 restore Windows File History 102 RJ 45 network jack identifying 10 102 104 RJ 45 cover removal 82 spare part number 26 33 82 RTC battery removal 72 spare part number 25 30 72 Rubber Feet Kit spare partnumber 26 Rubber Feet Kit spare part number 30 44 S Screw Kit spare part number 31 Screw Kit spare part number 28 security cable slot identifying 10 security product description 7 service considerations cables 36 connectors 36 plastic parts 36 service label 19 41 serviceability product description 8 Setup Utility changing the language 92 displaying system information 93 exiting 93 navigating 92 restoring default settings 93 selecting 92 starting 92 slots Digital Media 9 security cable 10 Speaker assembly spare part number 26 32 speaker assembly removal 81 spare part
101. tem Configuration gt Language and then press enter Use the arrow keys to select a language and then press enter When a confirmation prompt with your language selected is displayed press enter aS FP oF SS To save your change and exit Setup Utility use the arrow keys to select Exit gt Exit Saving Changes and then press enter Your change takes effect immediately Navigating and selecting in Setup Utility Setup Utility does not support the TouchPad Navigation and selection are by keystroke e Tochoose a menu or a menu item use the arrow keys e To choose an item in a list or to toggle a field for example an Enable Disable field use either the arrow keys or f5 and f e To select an item press enter 92 Chapter 6 Using Ubuntu Linux Setup Utility BIOS and System Diagnostics To close a text box or return to the menu display press esc To display additional navigation and selection information while Setup Utility is open press f1 Displaying system information 1 2 Start Setup Utility Select the Main menu System information such as the system time and date and identification information about the computer is displayed To exit Setup Utility without changing any settings use the arrow keys to select Exit gt Exit Discarding Changes and then press enter Restoring factory default settings in Setup Utility 2 E a Start Setup Utility Use the arrow keys to select Exit gt Load Setup Defaults
102. tions to complete the sign in process To restore backup files l 4 5 6 Click the System menu icon at the far right of the top panel and then click System Settings gt Backup icon Click Restore select the location of the backup files and the folder name and then click Forward Under Restore from When select the date of the files to be restored and then click Forward Select the location and folder where the files are to be restored and then click Forward Follow the instructions on the screen Click Restore to start restoring the files or click Cancel to cancel the operation Ey NOTE You may also back up to cloud storage services provided by various companies For a small fee they will keep your backup for you A cloud service is recommended since it is an easy way to keep your backups off site and safe Chapter 9 Ubuntu Linux Backing up restoring and recovering 10 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac or from 220 to 240 V ac The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used Requirements for all countries The following requirements are applicable to all c
103. ty BIOS 5 cesacthoaatsaansacrascondinssnvesonesmexeiiuvauouinebemnretastenanamedessnemleamcoananenes 89 Updating the BIOS wie Aaa ee tebe cts albe st Sveti ieai a det nt waa Sele EAEE RE A 89 Determining the BIOS version sors savacesssdenevadecetecocpeacls ccenuetscinteceteracpuncnstdtanitoonciaennn 89 Downloading a BIOS update 2i icnsvanveisecoiciaseiientivanniejemahieinberaseeedeumnoubiebtniniaansl 90 Using System Diagnostiese ieii ain EE Ee N A E A E ts 91 6 Using Ubuntu Linux Setup Utility BIOS and System Diagnostics eseoosoossossossossossosses 92 Starting Setup HNN shapes iaastine ave nsataadoiennresean E dd AEAEE EEEE Ei 92 Using Setup Wily aaah eenen A a a a a nane ara aed e aTe 92 Changing the language of Setup WARY j nccccnocdeanncancad ueusdenngdenndaseanucnbensh iaeabaioveaenccaed 92 Navigating and selecting in Setup Utility ccd ncveevigevecvrecsnavdeededvacnncaupvensteepetnstessrenianeds 92 Displaying system information soja vic ansieecnssscavied dun ban nsalansaveatenonnesindaavedaiivndadg viciennebanvena nets 93 Restoring factory default settings in Setup Utility ssonnnonnnnosenoneeeeooessoneresenersrsresssrereese 93 Exiting Setup til gamete meee Mone Retr rene ame et tee rT tri var nerve Neer ne Peter A EEA 93 Updating the BIOS ioniene a a a aa e aan i taha Eei iS 93 Determining the BIOS version a cacairrcencshiadehdnancht ncmcentmeaaramagaemtadtacmcgtnancedcevanianteares 94 Downloading a BIOS update s nsnnoo
104. ty sensors or IR emitters The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region 12 Chapter 2 External component identification Top TouchPad 5 Component Description 1 TouchPad light not supported on Ubuntu e Amber The TouchPad is off Linux e Off The TouchPad is on 2 TouchPad on off button not supported on Turns the TouchPad on or off Ubuntu Linux 3 TouchPad zone Moves the on screen pointer and selects or activates items on the screen 4 Left TouchPad button Functions like the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse Top 13 Component Description 1 1 Power light e White The computer is on Blinking white The computer is in the Sleep state which is an energy saving mode The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power 2 49 Mute light e Amber Computer sound is off e Off Computer sound is on 3 cy Wireless light e White An integrated wireless device such as a wireless I local area network WLAN device a
105. uchSmart models e For Windows 8 Professional 725068 601 e For Windows 8 Standard 725068 501 e For FreeDOS 1 0 or Ubuntu Linux 725068 001 For use with computer models with HM77 chipsets and i3 2375M processors for use with TouchSmart models e For Windows 8 Professional 72507 1 601 e For Windows 8 Standard 725071 501 e For FreeDOS 1 0 or Ubuntu Linux 72507 1 001 For use with computer models with Intel processors and discrete switchable graphics For use with computer models with HM amp amp chipsets i5 3317U processors and 2 GB of dedicated video memory e For Windows 8 Professional 701702 601 Computer major components 23 24 Item Component Spare part number e For Windows 8 Standard 701702 501 e For FreeDOS 1 0 or Ubuntu Linux 701702 001 For use with computer models with HM77 chipsets i3 3217U processors and 1 GB of dedicated video memory e For Windows 8 Professional 701699 601 e For Windows 8 Standard 701699 501 e For FreeDOS 1 0 or Ubuntu Linux 701699 001 For use with computer models with HM77 chipsets i3 2377M processors and 1 GB of dedicated video memory e For Windows 8 Professional 701700 601 e For Windows 8 Standard 701700 501 e For FreeDOS 1 0 or Ubuntu Linux 701700 001 For use with computer models with HM77 chipsets i5 3337U processors and 2 GB of dedicated video memory e For Windows 8 Professional 712799 601 e For Windows 8 Standard 712799 501 e
106. urer Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues HP Recovery media must be used if the computer hard drive fails To use the Factory Reset or System Recovery options you must use HP Recovery media If the HP Recovery media do not work you can obtain recovery media for your system from the HP website For U S support go to hitp www hp com go contactHP For worldwide support go to http welcome hp com country us en wweontact_us html iy IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you wish to retain Using the HP Recovery partition to recover a minimized image The HP Recovery partition allows you to perform a minimized image recovery without the need for recovery discs or a recovery USB flash drive This type of recovery can only be used if the hard drive is still working Restore and recovery 105 To start HP Recovery Manager from the HP Recovery partition 1 2 3 Press f11 while the computer boots Gra Press and hold f1 1 as you press the power button Select Troubleshoot from the boot options menu Select HP Recovery Manager and follow the on screen instructions Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if th
107. use with computer models with HM77 chipsets and i3 2375M processors e For Windows 8 Professional 718970 601 e For Windows 8 Standard 718970 501 e For FreeDOS 1 0 or Ubuntu Linux 718970 001 For use with computer models with HM77 chipsets and i3 3217U processors e For Windows 8 Professional 701696 601 e For Windows 8 Standard 701696 501 e For FreeDOS 1 0 or Ubuntu Linux 701696 001 For use with computer models with HM77 chipsets and i3 3277U processors for TouchSmart models e For Windows 8 Professional 725068 601 e For Windows 8 Standard 725068 501 e For FreeDOS 1 0 or Ubuntu Linux 725068 001 For use with computer models with HM77 chipsets and i3 3277U processors e For Windows 8 Professional 712795 601 e For Windows 8 Standard 712795 501 Component replacement procedures 63 64 Description Spare part number e For FreeDOS 1 0 or Ubuntu Linux 712795 001 For use with computer models with HM77 chipsets and i3 2377M processors e For Windows 8 Professional 701697 601 e For Windows 8 Standard 701697 501 e For FreeDOS 1 0 or Ubuntu Linux 701697 001 For use with computer models with HM70 chipsets and Pentium 2117U processors e For Windows 8 Professional 712793 601 e For Windows 8 Standard 712793 501 e For FreeDOS 1 0 or Ubuntu Linux 712793 001 For use with computer models with HM70 chipsets and Pentium 987 processors e For Wi
108. ut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 5 Remove the keyboard see Keyboard on page 47 6 Remove the top cover see Top cover on page 51 7 Remove the hard drive see Hard drive on page 56 Remove the USB board y NOTE One side of the USB cable lays across the hard drive It is disconnected during the hard drive removal process 1 Remove the screw 1 and gently lift the USB board 2 up 2 Slide the USB board 3 out to remove it Reverse this procedure to install the USB board Component replacement procedures 59 WLAN module 60 Description Spare part number Intel Centrino Wireless N 2230 802 11 b g n 2x2 WiFi and Bluetooth 4 0 combination 670290 005 adapter for use with computers with Intel processors Qualcomm Atheros AR9485 802 11 b g n 1x1 WiFi Adapter 675794 005 Author note mango 690019 005 Qualcomm Atheros AR9565 802 11 b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter for use with computers with Intel processors not supported on Ubuntu Linux select models only Author note ROMA 690020 005 Ralink RT3290LE 802 11 b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter select models only Author note flamingo2 691415 005 Ralink RT5390

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