HP 002-01A Troubleshooting
Contents
1. Unplug and reconnect the mouse cable to the computer If the mouse is still not detected turn off the computer reconnect the mouse cable and then restart the computer Restart your computer by using the keyboard 1 Press the Alt and Tab keys on the keyboard simultaneously to navigate to an open program 2 Press the Ctrl and S keys on the keyboard simultaneously to save your changes in the selected program Ctrl S is the keyboard shortcut for Save on most not all programs 3 After saving changes in all open programs press the Ctrl and Esc keys on the keyboard simultaneously to display the Windows Start Menu 4 Use the arrow keys to select the Arrow button next to the fe Lock button Select Shut Down and then press the Enter key on the keyboard 5 After the shutdown is complete reconnect the mouse connector to the back of your computer and then turn on the computer If you have a rollerball mouse clean the roller ball For detailed cleaning instructions go to http www hp com support Select your country region and language search on your computer model number and then search on the keyword cleaning For a mouse with a roller ball use a mouse pad or other rough surface under the mouse For an optical mouse try a less reflective surface under the mouse Troubleshooting Computer Problems 17 Keyboard and Mouse continued Symptom cannot move the curs2. 4 Remove any debris that has accumulated in and around the computer ports for example the Ethernet and USB ports Cleaning fans heat sink and inside computer Critical components inside your computer system are cooled by fans The heat sink absorbs and dissipates heat When dust builds up on the fans and heat sink it creates a blanket effect causing components to overheat leading to poor system performance automatic shutdown or early part failure Refer to your Upgrading and Servicing Guide to remove parts and access the inside of your computer 1 Ensure the computer is off and unplugged 2 Remove the left side of the computer 3 Remove all the hard disk drives C and use compressed air to remove dust from the fan on the left of the disk drive area the fan is visible only when the drives are removed 4 Air cooled systems With the small tube attached to the compressed air sprayer blow dust off the heat sink D 5 Liquid cooled systems Blow the dust through the radiators from the inside out 6 Blow off the dust from all other fans 7 Vacuum all bottom surfaces on the computer inside Cleaning the keyboard and mouse When cleaning the keyboard keys use a low setting on the battery operated vacuum cleaner to avoid removing key caps and springs 1 Vacuum between the keys of the keyboard and along the grooves 2 Use a clean dry cloth and isopropyl alcohol to clean buildup on the keyboard keys and a
3. images are fuzzy 1 Right click the desktop and then click Personalize 2 Click Display Settings 3 Adjust the Resolution slider as necessary Troubleshooting Computer Problems 11 Hard Disk Drive Symptom Computer seems to be locked up and is not responding Error message Hard disk drive error Possible solution Use the Windows Task Manager to close any programs not responding or restart the computer 1 Press the Ctrl Alt and Delete keys on the keyboard simultaneously 2 Click Start Task Manager 3 Select the program that is not responding and then click End Task If closing programs does not work restart the computer 1 Press the Ctrl Alt and Delete keys on the keyboard simultaneously 2 Click the arrow next to the red Shut Down button and then click Restart Or 1 Press and hold the On button for 5 or more seconds to turn off the computer 2 Press the On button to start the computer Press the Help button on the keyboard to open the Help and Support Center or refer to the Limited Warranty and Support Guide to contact Support Hardware Installation Symptom A new device is not recognized as part of the system Possible solution Install the device driver from the CD provided with the device or download and install the driver from the device manufacturer s Web site You may need an updated driver for Windows Vista Contact the device vendor directly for an update For HP periph
4. EE BLACKBIRD 0022 TSISMIS AAAS AAAS AAAS GAMING SVEEN Troubleshooting and Maintenance Guide The only warranties for Hewlett Packard products and services are set forth in the express statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein HP assumes no responsibility for the use or reliability of its software on equipment that is not furnished by HP This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of HP Hewlett Packard Company P O Box 4010 Cupertino CA 95015 4010 USA Copyright 2007 Hewlett Packard Development Company L P This product incorporates copyright protection technology that is protected by U S patents and other intellectual property rights Use of this copyright protection technology must be authorized by Macrovision and is intended for home and other limited pay per view viewing uses only unless otherwise authorized by Macrovision Reverse engineering or disassembly is prohibited Microsoft and Windows are U S registered trademarks of Microsoft Corporation The Windows logo is a trademark or registered trademark of Microsoft Corporation in the United States and or other countries regions HP support
5. Or use CD or DVD recording or burning software to create backup discs of important information including personal files e mail messages and Web site bookmarks When writing data to a backup disc you should use software that includes write verification functionality This feature compares the data on your hard disk drive with the data copied to the backup media ensuring that it is an exact copy If you encounter recording issues with discs try alternate media different types or brands Also use the Windows Explorer tool to view your files and verify that all content was copied To open Windows Explorer rightclick the Windows Start Button and then click Explore Creating System Recovery Disks One of the first things to do when you get a new computer is to create system recovery discs In the event of a full system crash these discs can be used to return your system to its original factory condition Refer to your System Recovery documentation by clicking the Windows Start Button and then User Guides Security Updates Keeping your system free from viruses and spyware is just as important as backing up your files To check for security software updates 1 Click the Windows Start Button and then click Control Panel 2 Under Security click Check for Updates 3 Download and install any updates by clicking Install Updates To schedule automatic security updates 1 Click the Windows Start Button and the
6. on a home DVD video player Troubleshooting Computer Problems 9 Video Symptom Some video files do not play Codec error messages appear when play certain video files Error message Files Needed To Display Video Are Missing or Corrupt Graphics become corrupted when play video games Possible solution Your file may be corrupt or in an unsupported format Open the video file in a video editor and then resave the file in a supported format Open the file in Windows Media Player Ensure that Windows Media Player is configured to automatically download codecs If the correct codec is available the file will play Note that you must be connected to the Internet to download codec files If the correct codec is not available check whether an update is available for Windows Media Player For more information open Windows Media Player Help and search for codec 1 Click the Windows Start Button right click Computer and then click Properties 2 Under Tasks click Device Manager 3 Click the plus sign next to Sound video and game controllers 4 Right click TV tuner select models only and then click Update Driver Software 5 Select Search automatically for updated driver software 6 Follow the instructions to update the driver 7 Ifyou are prompted restart the computer 1 Click the Windows Start Button right click Computer and then click Properties 2 Under Tasks click Device Manager
7. the end of the USB cable on the remote sensor from the computer and then plug it back into the same USB port 6 Disconnect all other USB devices leaving the remote sensor connected and then restart the computer Connect other USB devices after the remote sensor appears in the Device Manager window Do not insert or remove memory cards when the in use light is flashing Doing so may cause data loss or permanently damage the card reader Some memory cards have a Read Write or Security switch Ensure the switch is set to Write Enabled before you attempt to write data to the card Ensure that the amount of data you are storing has not exceeded the storage limit of the memory card Ensure that the memory card is one of the supported types CompactFlash I Il and Microdrive Memory Stick Memory Stick Pro MultiMedia Secure Digital SmartMedia or xD Some models may support additional types Ensure that the memory card is fully inserted into the correct slot Inspect the ends of the memory card for dirt or material that closes a hole or spoils a metal contact Clean the contacts with a lint free cloth and a small amount of isopropyl alcohol Replace the memory card if necessary 22 Troubleshooting and Maintenance Guide Repairing Software Problems Your computer uses the operating system and installed Updating Drivers software programs during normal operation If your computer works improperly or stops you may be able A drive
8. 3 Click the plus sign next to Display adapters 4 Right click the video card and then click Update Driver Software 5 Select Search automatically for updated driver software 6 Follow the onscreen instructions to update the driver 7 Ifyou are prompted restart the computer Undo any overclocking you may have done to your video card 10 Troubleshooting and Maintenance Guide Display Monitor In addition to the information listed here also refer to the documentation that came with your monitor Symptom Possible solution Screen is blank and monitor Reconnect the power cord to the back of the monitor and to the wall outlet ower light is not lit P 9 Press the On button on the front of the monitor Screen is blank Press the space bar on the keyboard or move the mouse to make the screen display visible again Press the Sleep button select models only or the Esc key on the keyboard to resume from sleep mode Press the On button to turn on the computer Inspect the monitor video connector for bent pins m f any of the pins are bent replace the monitor connector cable m If no pins are bent reconnect the monitor connector cable to the computer Ensure that the video cards are properly seated in the connection slots on the motherboard For more information refer to the Upgrading and Servicing Guide Images on the screen are too Adjust the monitor resolution setting in Windows Vista large or too small or the
9. Close the Task Manager 5 Click the Windows Start Button All Programs Accessories System Tools and then click Disk Defragmenter A QN 6 Click Defragment Now If Disk Defragmenter repeatedly starts a background program is still accessing the hard disk drive Restart the computer in Safe Mode and then run the Disk Defragmenter program again 1 Click the Windows Start FEL Button click the Arrow button next to the Lock button and then click Restart 2 As soon as the first logo screen appears press the F8 key 3 In the Windows Advanced Options menu use the arrow keys to select Safe Mode and then press Enter 4 After Windows Vista starts use the preceding procedure to run the Disk Defragmenter program 5 To turn off Safe Mode repeat step 1 Checking for Hard Disk Drive Errors Perform the following procedure to check the integrity of the hard disk drive in Windows Vista Close all open programs before beginning the disk check 1 Click the Windows Start Button and then click Computer 2 Right click the hard disk drive that you want to check and then click Properties 3 Click the Tools tab 4 Under Error checking click Check Now 5 If desired place a check mark in the Automatically fix file system errors and Scan for and attempt recovery of bad sectors check boxes 6 Click Start If you are prompted to restart the computer click Yes The computer will restart and check the hard disk drive fo
10. Sound is only coming out of two speakers m Keyboard and Mouse m Power m Performance m Miscellaneous For more information about monitor problems or for problems related specifically to your printer refer to the documentation provided by the product manufacturer Possible solution Press the Mute button on the keyboard to see whether the Mute feature is enabled Or 1 Click the Windows Start Button and then click Control Panel 2 Click Hardware and Sound and then click Adjust system volume 3 If programs are muted click the Mute button to unmute them Click the Volume icon CB on the task bar or use the keyboard controls to increase the volume Ensure that powered active speakers are turned on Turn off your computer and reconnect the speakers Ensure that the speakers are connected to an audio connector not a Line In or headphone connector Press the Sleep button select models only or the Esc key on the keyboard to resume from sleep mode Unplug headphones if they are connected to your computer Ensure that all speakers are connected into the correct audio connectors 6 Troubleshooting and Maintenance Guide Audio continued Symptom Codec error messages appear when certain audio files are played Volume is very low or unsatisfactory Possible solution Open the file in Windows Media Player Ensure that Windows Media Player is configured to automatically download codecs m If the correct
11. a long time to complete It is a good idea to run it overnight Save your work and close all other programs Press the Ctrl Alt and Delete keys on the keyboard simultaneously Click Start Task Manager hOnND On the Applications tab select all the programs that are listed and then click End Task Close the Task Manager 5 Click the Windows Start Button All Programs Accessories System Tools and then click Disk Defragmenter 6 Click Defragment now Remove unused programs Click the Windows Start Button and then click Control Panel Click Uninstall a program Select the program you want to remove and then click Uninstall khOND Follow the onscreen instructions 20 Troubleshooting and Maintenance Guide Performance continued Symptom Software programs and files take longer than normal to open or respond continued System shuts down on its own Possible solution Check for hard disk drive errors 1 2 3 U 7 Close all open programs and windows Click the Windows Start Button and then Computer Right click the hard disk drive that you want to check and then click Properties Click the Tools tab Under Error checking click Check Now If desired place a check mark in the Automatically fix file system errors and Scan for and attempt recovery of bad sectors check boxes Click Start If you are prompted to restart the computer click Yes When the computer or its parts get over
12. codec is available the file will play Note that you must be connected to the Internet to download codec files m f the correct codec is not available check whether an update is available for Windows Media Player For more information open Windows Media Player Help and search for codec Detached non powered speakers speakers without a separate power cord will not produce satisfactory sound Replace the non powered speakers with powered speakers Powered speakers have a power cord and On button and they connect to the Audio Out green connector on the back of the computer ih Troubleshooting Computer Problems 7 CD and DVD Drives Symptom The CD or DVD drive cannot read a disc or it takes too long to start cannot remove a CD or DVD cannot record burn a disc Possible solution Ensure that the disc is inserted with the label facing up and centered in the tray Wait at least 30 seconds for the drive to determine the type of media Clean the disc with a disc cleaning kit available from most computer stores The driver may be corrupted or outdated For detailed information about restoring and updating drivers visit the HP Web site Turn on your computer and then press the Eject button closest to the drive to open the tray If you suspect a problem with the Eject button itself 1 Click the Windows Start Button and then click Computer 2 Rightclick the CD or DVD
13. ding software may not let you add a track if it exceeds the available space on your disc You can make space available by removing one or more tracks from the list before recording the files to the disc Close all software programs and windows before recording Ensure that you have enough available space on your hard disk drive to store a temporary copy of the content 1 Click the Windows Start Button and then click Computer 2 Rightclick the hard disk drive and then click Properties to view the available space If you are on a network copy the files from a network drive to your hard disk drive first and then record them to disc Close all programs and windows and then restart your computer Ensure that you set the correct recording option append or add data files in your DVD recording software For the artist title and track information to appear when you play music CDs the computer must be connected to the Internet This information is not recorded on the disc Track information may not be available for every CD You may need to select the capture device if your computer has both analog and digital video capture devices To find out how to change the video device selection refer to the Help menu in the video capture program Your DVD player cannot play video files that were recorded onto the DVD as data files To play a movie properly use a video recording program Some video files may be viewed on a computer but not
14. drive you want to open and then click Eject Ensure that the disc is inserted with the label facing up and centered in the tray Verify that you are using the correct disc type media for the drive Try a different brand of disc Ensure that the disc is clean and undamaged If recording stopped during a recording session the disc may be damaged use a different disc Use the correct type of disc for the type of files that you are recording When using a CD R disc ensure that it is blank if you are recording music and that it is blank or appendable with space to add more data files if you are recording data Verify that you are using the correct disc type when you make a copy of a disc Some recording programs can record only to the same disc type as the source For example you can record a DVD only to a DVD R R or a DVD RW RW disc and you can record a CD only to a CD R or a CD RW disc Ensure that the disc is in the correct drive and that you specify the same drive in the CD or DVD recording software 8 Troubleshooting and Maintenance Guide CD and DVD Drives continued Symptom cannot record burn a disc continued cannot add data to a DVD Titles of music tracks are not displayed for the CD An error message appears when capture video cannot play a DVD movie on a DVD player Possible solution Select a slower write speed for the recording drive if a slower speed is available The recor
15. eeeenseeeeeseeeenseeeenaees 5 Understanding Hard Disk Drive Space ssssnnsesseeieeeeeoettesseetsrsssrrsssrettrrsrreeserrene 5 Troubleshooting Computer Problems cccccccccccssccccscccccccccccsccccccscseeeeO Audi Os deses ie e a a E a ey alate 6 CD and DVD Drives aai a a E E EOR 8 Vid Gy ea AT ed A A E E R 10 Display Monitor ae anat e e a Ea E EEE T AE 11 atolo ADI ABTN A E E dat mec teal acta 12 Hardware Installation sss aieeaa a a o is ale 12 EAEI E a e e TE E E T TE TE E nents 14 Rey bere sane MOUSSE E A E A E eae 16 ONASI DEEE E EE EET 19 Performances aeea a a e O E 20 WMS el ASUS ac ar ses Sasehitvee ae aie e a E N E EA 21 Restarting Your Computer aies iia iei ee o sodat eset asduensacarsdnas aaien 23 Turning Off Your Computer s syn sec aagsciiwtenieeente stone cdots covecduntaoloseolemnieesamees Haeimeeee 23 Updating Drivers suxcece tae tetctuete dats tata an obese an a a RE E eta lte lube Wned ick armas 23 Table of Contents iii iv Table of Contents Maintenance It is important that you keep current backups of your important data protect against data loss and perform simple maintenance of your computer to ensure that it works at peak performance Creating Data Backup Discs If you ever need to perform a system recovery the process deletes data and returns your system to its factory state Back up data before a problem occurs An external hard disk drive is the best way to back up important data
16. erals visit the HP Web site For details refer to the Limited Warranty and Support Guide for details Ensure that all cables are properly and securely connected and that the pins in the cable or connector are not bent Turn off the computer turn on the external device and then turn on the computer to integrate the device with the computer Restart the computer and then follow the onscreen instructions to accept the changes Disable the automatic settings in the operating system for the card and choose a basic configuration that does not cause a resource conflict You can also reconfigure or disable devices to resolve the resource conflict 12 Troubleshooting and Maintenance Guide Hardware Installation continued Symptom A new device does not work A device does not work after installing a new device Possible solution To install or uninstall a device driver you must be logged in a with administrative privileges If you need to switch users click the Windows Start Button click the Arrow button next to the Lock button and then click Switch User Choose a user with administrative privileges To resolve a device conflict you may need to disable one of the devices or uninstall an old device driver 1 Click the Windows Start Button right click Computer and then click Properties 2 Under Tasks click Device Manager 3 Click the plus sign next to the problem device and check for exclamation points i
17. erface card or NIC A modem uses a standard telephone cable to make a dial up connection A NIC uses a network cable to connect to a local area network LAN Do not connect a telephone cable to the NIC Do not plug a network cable into a telephone service line doing so may damage the NIC For more information about connecting to the Internet press the Help button on the keyboard to open the Help and Support Center Verify that the Web browser is installed and set up to work with your ISP If your system has external antennas try to move the antenna to a better position If the antenna is internal try to move the chassis Try to connect again later or contact your ISP for assistance Log in to your ISP and start the desired program Verify that the correct modem speed and COM port are selected Click the Windows Start Button and then click Control Panel Click Hardware and Sound Double click Phone and Modem Options Click the Modems tab and then click the Properties button U A own In the Device status area verify that the modem is working properly Note that Web pages do not always load as quickly as files stored on your computer Web pages may also load slowly if there is currently a high demand for the Web site You may want to remove the AOL program To uninstall AOL 1 Click the Windows Start Button and then click Control Panel 2 Click Uninstall a program 3 Select America Online click Uninstall and
18. heated the system shuts down Clean the computer at least every 2 to 3 months and more if it is a dusty environment See Keeping the Computer Free of Dust and Dirt on page 2 Miscellaneous Symptom Computer overheats Error message Insufficient memory Possible solution If your computer is liquid cooled and if you replaced the power supply check that all cables you disconnected are reconnected A buildup of dust also causes overheating See Keeping the Computer Free of Dust and Dirt on page 2 Close all open programs and then try the desired task again ie or restart your computer click the Windows Start Button click the Arrow button next to the Lock button and then click Restart If the message displays again consider purchasing and installing additional memory Troubleshooting Computer Problems 21 Miscellaneous continued Symptom Remote sensor is not receiving a signal from the remote control select models only Memory card reader select models only cannot read my memory card Possible solution 1 Click the Windows Start Button right click Computer and then click Properties 2 Under Tasks click Device Manager 3 Click the plus sign next to Universal Serial Bus Controllers 4 f eHome Infrared Receiver is listed under Universal Serial Bus Controllers Windows Vista is properly detecting the infrared IR receiver If it is not listed go to the next step 5 Unplug
19. long the keyboard edges 3 Wipe the body of the mouse and the mouse cord with cleaning wipes or a cloth and cleanser If you have a rollerball mouse clean the ball and rollers inside 1 Turn the mouse upside down 2 Rotate the ball cover ring counterclockwise to remove the ring and release the roller ball 3 Rinse the roller ball with soap and warm water 4 Clean the rollers inside the mouse with a cotton swab dampened with isopropyl alcohol 5 After the roller ball and rollers are completely dry replace the ball and ball cover ring Running the Disk Cleanup Program The Disk Cleanup software program frees up space on your hard disk drive by removing temporary and unused files including temporary Internet files and files in the Recycle Bin Either run Disk Cleanup manually or set it up to run automatically Manual disk cleanup 1 Click the Windows Start Button All Programs Accessories System Tools and then click Disk Cleanup Disk Cleanup searches for files to delete and calculates how much disk space can be saved 2 Place a check mark in the check box next to the file types you want to delete 3 Click OK and then click Delete Files to finish deleting the selected files Maintenance 3 Automatic disk cleanup 1 Click the Windows Start Button All Programs Accessories System Tools and then click Task Scheduler 2 Click Action and then click Create Basic Task 3 Type a name for the task and a
20. mputer may not have an internal fan The real time clock RTC battery may need to be replaced Battery life is approximately seven years Before replacing the battery try resetting the date and time in Windows Vista by using Control Panel If the problem persists replace the battery For instructions refer to the Upgrading and Servicing Guide Troubleshooting Computer Problems 19 Performance Symptom Possible solution Software programs and files If you created multiple user accounts on your computer ensure that no other take longer than normal to users are logged in If there are multiple users logged in simultaneously system open or respond resources must be shared among them Run the Disk Cleanup program to delete unwanted files including temporary Internet files installed components and programs that you no longer use and files in the Recycle Bin from your hard disk drive 1 Click the Windows Start Button All Programs Accessories System Tools and then click Disk Cleanup 2 Select the drive on which you want to perform the cleanup 3 Place a check mark in the check box next to the file types that you want to delete 4 Click OK and then click OK to permanently delete the files Run the Disk Defragmenter program to group fragmented files together on your hard disk drive to improve performance This does not affect the location of files and folders on your computer NOTE The Disk Defragmenter program may take
21. n click Control Panel 2 Under Security click Turn automatic updating on or off 3 Follow onscreen instructions to schedule updates Reviewing Programs that Run Automatically at Startup Set the Windows Start Menu to open only needed software programs to improve system speed and performance 1 Click the Windows Start Button All Programs and then click Windows Defender Click Tools Click Software Explorer In the Category list select Startup Programs uk N Select the program that you want to prevent from running and then click Disable Maintenance 1 Keeping the Computer Free of Dust and Dirt Physical maintenance of your hardware is required to keep components working well This includes cleaning keyboards screens and internal fans in the computer You might notice that your computer is getting louder when it runs This can be caused by dust buildup on the inside When dust buildup gets to a certain point the system can overheat causing automatic shutdown Refer to the Upgrading and Servicing Guide to access the inside of the computer Locate this guide by clicking Windows Start Button and then User Guides You will need m aclean dry lint free cloth m isopropyl or rubbing alcohol optional small battery operated vacuum cleaner m can of compressed air with small sprayer tube Cleaning the computer and monitor 1 Unplug the computer from its power source 2 Unplug the monitor from its
22. n a yellow circle near the device icon The exclamation point means that there is a device conflict or a problem with the device Exclamation points do not always appear when a device is not working properly 4 Ifyou have removed a hardware device and the device driver is listed in the Device Manager this may be causing the device conflict To uninstall the old driver so that the new device driver works properly right click the device click Uninstall and then click OK 5 Double click the name of the device and then select Properties Oo Click the Resources tab to verify that there is a device conflict 7 Click the General tab to see whether your device is enabled and working properly If it is available click the Troubleshoot button and then follow the onscreen instructions in the device troubleshooter wizard 8 Click the Windows Start Button click the Arrow FEL button next to the Lock button and then click Restart Troubleshooting Computer Problems 13 Internet Access Symptom cannot connect to the Internet cannot automatically start Internet programs Web pages load slowly The AOL program opens even when it is not being used Possible solution Verify Internet settings or contact your Internet Service Provider ISP for assistance Verify that you are using the proper cables for your Internet connection type Your computer may have a modem and an Ethernet network adapter also called a network int
23. n optional description 4 Click Next and then click Next again uo Select the reoccurrence and then click Next 6 Select the time at which to run Disk Cleanup and then click Next Disk Cleanup may take a long time so select a time when the computer is on but not in use 7 Select Start a program and then click Next 0 Under Program Script click Browse 9 Type cleanmgr exe click Open and then click Next 10 Review the summary of the schedule that you set When you are done click Finish Disk Cleanup will run at the time that you set Running the Disk Defragmenter Program When Microsoft Windows Vista stores files on your hard disk drive it often divides them into fragments so that they fit into the available space on the drive When you open a fragmented file the process takes more time because it must be retrieved from more than one place 4 Troubleshooting and Maintenance Guide The Disk Defragmenter program groups the fragmented files together on your hard disk drive to improve computer performance This does not affect the location of files and folders on your computer NOTE The Disk Defragmenter program may take a long time to complete You can run it unattended overnight Save your work and close all open programs Press the Ctrl Alt and Delete keys simultaneously Click Start Task Manager On the Applications tab select all the programs that are listed and then click End Task
24. or using the arrow keys on the number key pad Cursor moves only vertically or horizontally or it does not move smoothly on the screen Optical mouse does not track the cursor well Cursor moves too fast or too slow Possible solution Press the Num Lock key The Num Lock light should not be on if you want to use the arrow keys on the number key pad Remove the rollerball cover from bottom of mouse by rotating it counterclockwise remove the ball and clean it with a damp lintfree cloth not paper Also clean the rollers on which the ball moves Place the mouse on a mouse pad or sheet of white paper or gently wipe the light sensor lens on the bottom of the mouse with a lint free cloth not paper Adjust the cursor speed Click the Windows Start Button and then click Control Panel Click Hardware and Sound and then click Mouse Click the Pointer Options tab Adjust the Motion slider toward either Slow or Fast to decrease or increase the speed at which the cursor responds to mouse movement 5 Click OK hOnND 18 Troubleshooting and Maintenance Guide Power Symptom Computer will not turn on or start Error message Invalid system disk or Non System disk or disk error Computer does not turn off when the On button is pressed Computer shuts down automatically Computer displays the wrong date and time Possible solution Ensure that the cables connecting the computer to the external
25. power source 3 Use a clean dry cloth to dust the computer case and the monitor case 4 Use a clean cloth dampened with warm water to wipe the computer case and the monitor case clean 5 If there is sticker residue or a spill on the computer or monitor case use isopropyl or rubbing alcohol and a lint free cloth to remove it NOTE Do not use water on the monitor screen 6 Use a clean cloth to dry the computer and monitor case 7 Usea clean dry cloth to clean the monitor screen or for more thorough cleaning use an antistatic screen cleaner and a clean cloth 2 Troubleshooting and Maintenance Guide Cleaning vents Air vents keep the computer and monitor cool To maintain efficient air flow keep these vents clean by using a small battery operated vacuum cleaner A battery operated vacuum cleaner eliminates the risk of electric shock 1 Ensure the computer is off and unplugged 2 Run the vacuum cleaner over all the vents in the computer case 3 Pay particular attention to two system vents m top vents above the main system fan A use compressed air to thoroughly remove dust hard disk drive vents B use compressed air on each vent to remove dust Access these vents by taking off the internal PCI cover in the computer Refer to Removing the Internal Covers in your Upgrading and Servicing Guide
26. power source are plugged in properly When the cables connecting the computer to the external power source are plugged in properly and the wall outlet is functioning the green power supply light on the back of the computer should be on if it is not refer to the Limited Warranty and Support Guide to contact Support Ensure that the switch on the back of your power supply is set to the ON position If the screen is blank the monitor may not be properly connected Connect the monitor to the computer plug it in and turn it on See Display Monitor on page 11 Set the line voltage selection switch to the correct setting for your country region or refer to the Limited Warranty and Support Guide to contact Support Test the wall outlet by connecting a different electrical device to it Incompatible memory RAM may have been installed Reinstall the old memory to return the computer to its original state For instructions refer to the Upgrading and Servicing Guide Reseat the hard disk drive data and power cables For instructions refer to the Upgrading and Servicing Guide When drive activity stops remove the disk and press the spacebar on the keyboard The computer should start up Press and hold the On button until the computer turns off The computer may be in an exceedingly hot environment Let it cool down Ensure that the computer air vents are not blocked and that the internal fan is running Note that your co
27. r errors Understanding Hard Disk Drive Space The hard disk drive on the Hewlett Packard and Compag computers with the Windows Vista operating system preinstalled may appear to be smaller than what is stated in the product specifications in the documentation or on the box Hard disk drives are described and advertised by manufacturers in terms of decimal base 10 capacity Windows Vista and other programs such as FDISK use the binary base 2 numbering system In decimal notation one megabyte MB is equal to 1 000 000 bytes and one gigabyte GB is equal to 1 000 000 000 bytes In the binary numbering system one megabyte is equal to 1 048 576 bytes and one gigabyte is equal to 1 073 741 824 bytes Because of the different measuring systems you may see a difference between the size reported by Windows Vista and the size advertised The storage capacity of the hard disk drive is as advertised Windows Vista reports smaller capacity in the Windows Explorer tool and in the Computer window because it shows information about one partition on the hard disk drive at a time One of the partitions contains the system recovery information Maintenance 5 Troubleshooting Computer Problems The troubleshooting tables in this section appear in the m Internet Access following order m Audio CD and DVD Drives m Video Display Monitor m Hard Disk Drive a Hardware Installation Audio Symptom No sound is produced
28. r is a software program that enables your to repair it computer to communicate with an attached device such as a printer hard disk drive mouse or keyboard Resta rting Your Computer Complete the following procedure to update a driver Restarting is the simplest repair method for your or fo revert or roll back to an earlier version of the computer When you restart the computer reloads the driver if the new one does not solve your problem operating system and software into its memory 1 Click the Windows Start Button right click To restart your computer Computer and then click Properties 1 Close all open programs and windows 2 Under Tasks click Device Manager 2 Click the Windows Start z 3 Click the plus sign to expand the type of device Button click the Arrow button a for which you want to update or roll back the next to the Lock button and then driver for example DVD CD ROM drives click Restart 4 Double click the specific item for example HP DVD Writer 640b 5 Click the Driver tab To update a driver click Update Driver and then follow the onscreen instructions Turning Off Your Computer When you turn off your computer and then turn it on again you force the computer to reload the operating system into its memory which clears some tracking information This may eliminate some problems that Or can remain after you perform a restart To revert to an earlier version of a driver click To turn off yo
29. s lawful use of technology and does not endorse or encourage the use of our products for purposes other than those permitted by copyright law The information in this document is subject to change without notice Table of Contents Maintenant sides sececcedcccccccoccececuc covcescecocesecsccesdecocesdececesdecoceseececeesedecoesscecse 1 Creating Data Backup Dises 3 0 at ineen en EE AE Ea ak 1 Creating System Recovery Disks 3 21 2c2c amp asscesencpnsserbenevesensievataceeseetauiguccesamtoneemereeee 1 INAO ae le as aia ee ee eS we ae erage dead cas uate acre dena ta clea eres eae es 1 Reviewing Programs that Run Automatically at Startup ceecseeeeeteeeeereeeeeseeeenteeeee 1 Keeping the Computer Free of Dust and Dirt ccccceeeecceeeecceeeeseeeeeteeeeeeseeeeestseeees 2 Cleaning the computer and monitor ss sssssesoesssssissesreotitsreettsrrsrtrssssrerrreerreeen 2 Cleaning fans heat sink and inside Computer ccccccceeeeceeeseeeeenseeeesnseeentaees 3 Cleaning the keyboard and mouse ae c watide iis ae a 3 Running the Disk Cleanup Program yay 2 ccescpass andes cueerceusscaugrrevangergeesancce tenes oeued ee aaseoes 3 Manitalciskeclecnuip lt 0 a aa E eine aan enw R 3 ADIOMOM CCS CECI Pi tsienen a etna tan na a a ieee EE 4 Running the Disk Defragmenter Program c cccccesceeceesseeeseeeeeeeeeeetseeeeeeseetenseeeees 4 Checking for Hard Disk Drive Errors cccccccceseecceeeecseeeeneeeecese
30. synchronize the keyboard and mouse to the receiver 1 Plug the receiver into a USB port on the computer If you have a choice use a USB port on the front of the computer 2 Push the Connect button a on the receiver which is also the LED light and hold it for 5 to 10 seconds until the blue light starts to flash 3 Check that the mouse is on and push and hold the Connect button b on the underside of the mouse until the blue LED on the receiver stops flashing NOTE The receiver connection session times out after 60 seconds To ensure that the connection was established and that the receiver did not time out instead move the mouse and check for response 16 Troubleshooting and Maintenance Guide Keyboard and Mouse continued Symptom Wireless keyboard or mouse does not work or is not detected continued Mouse with cable does not work or is not detected Cursor does not respond to mouse movement Cursor responds slowly to mouse movement Possible solution After the mouse connection is established repeat the procedure with the keyboard 1 Push the Connect button on the receiver and hold it for 5 to 10 seconds until the blue light starts to flash 2 Push and hold the Connect button c on the underside of the keyboard until the blue LED on the receiver stops flashing pe c b _ D g g C o o E s Refer to the documentation that came with the keyboard and mouse
31. then follow the onscreen instructions NOTE Removing the AOL program will not cancel your account with AOL 14 Troubleshooting and Maintenance Guide Internet Access continued Symptom My Internet browser home page changed to something did not want Unwanted pop up advertisements display on my computer when am connected to the Internet Possible solution You may have spyware on your computer Spyware is software that usually runs silently in the background on your computer collecting and sending information about you and your use of the computer to another person or system on the Internet You can find and remove spyware from your computer by using any one of a number of software programs available for this purpose including Windows Defender To scan for spyware by using Windows Defender 1 Click the Windows Start Button All Programs then click Windows Defender 2 Click Sean Note that many of the popular virus protection programs also include tools that scan for and remove spyware from your computer To avoid getting spyware on your computer m Do not install programs if you are not sure they come from reputable companies Check the company Web site carefully for information about what is included with the program m Do not automatically click Yes when a download window asks if it is OK to install a program on your computer Read the message in the window and ensure that it is a software program that yo
32. u really want This is typically caused by adware or advertising supported software You can configure your Web browser to block pop ups For example in Internet Explorer click Tools and then click Pop up Blocker To remove adware from your computer use the antispyware adware program included on your computer select models only or use any one of a number of available software programs that remove adware programs Note that many of the popular virus protection programs also include tools that scan for and remove adware from your computer Troubleshooting Computer Problems 15 Keyboard and Mouse Symptom Keyboard commands and typing are not recognized by the computer Keyboard Print button does not work Wireless keyboard or mouse does not work or is not detected Possible solution Turn off the computer by using the mouse reconnect the keyboard to the back of the computer and then turn on the computer Use the Print menu item in the program usually located on the File menu Check for these problems m Ensure that the mouse and keyboard are within range of the receiver m Replace the batteries in the keyboard and mouse Turn each device over take off the battery cover remove the old batteries and insert new alkaline batteries Do not use rechargeable batteries m Ensure that the mouse is not in suspend mode which occurs after 20 minutes of inactivity Click the left mouse button to reactivate it Re
33. ur computer Rollback Driver and then follow the onscreen instructions 1 Close all open programs and windows 2 Click the Windows Start EREL Button click the Arrow button next to the Lock button and then click Shut Down 3 Start your computer by pressing the On button Repairing Software Problems 23 Part number 5992 0899
Download Pdf Manuals
Related Search