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HP All in One Printer 3380 User's Manual

1. e Scan from TWAIN compliant or WIA compliant software For more information see Scanning by using TWAIN compliant and WIA compliant software To learn about and use optical character recognition OCR software install the Readiris program from the software CD ROM Chapter 5 Scanning ENWW Scanning from the device Windows Note Note Note ENWW For information about scanning from the device for Macintosh see Scanning from the device and HP Director Macintosh Use the following instructions to scan directly from the device control panel For the best scan quality place your originals directly onto the flatbed scanner rather than loading them into the automatic document feeder ADF input tray The computer that is connected to the device must be turned on Programming the device Scan to button To program the device scan To button you must gain access to the device settings Open the HP toolbox and click the Scan to tab For more information see the HP toolbox Help Scanning to e mail To scan to e mail by using the scan To button on the device use the following procedure To use this feature in Windows an e mail recipient must be programmed in the Scan to tab See Programming the device Scan to button For Macintosh set up this function from the Monitor Device tab See the HP Director online Help 1 Load the originals that are to be scanned face up in the automatic document feeder ADF
2. wail m 4 NN SS lt a i j ig il hp LaserJet 3380 all in one User Guide Copyright Information 2003 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein A user of the Hewlett Packard product associated with this user guide is granted a license to a print hard copies of this user guide for PERSONAL INTERNAL or COMPANY use subject to the restriction not to sell re sell or otherwise distribute the hard copies and b place an electronic copy of this user guide on a network server provided access to the electronic copy is limited to PERSONAL INTERNAL users of the Hewlett Packard product associated with this user guide Part number Q2660 90902 Edition 2 4 2009 Trademark Credits Adobe and PostScript are trademarks of Adobe Systems Incorporated Microsoft Windows and Windows NT are U S registered trademarks of Microsoft Corporation UNIX is a registered tradema
3. Remove all media from the input tray straighten the stack and load the media in the input tray again Adjust the media guides to the width and length of the media that you are using and try reprinting See Device media specifications or the start guide for more information More than one sheet feeds at one time Is the media input tray too full See the start guide for more information Is the media wrinkled folded or damaged Make sure the media is not wrinkled folded or damaged Try media from a new or different package Is the device separation pad worn See Replacing the device separation pad for more information Device does not pull media from the media input tray Is the device in manual feed mode Try one of the following e f Manual feed appears on the device control panel display press mENU ENTER to print the job e Make sure that the device is not in manual feed mode and print your job again Is the pickup roller dirty or damaged Clean or replace the pickup roller and print your job again See Cleaning the pickup roller or Replacing the pickup roller for instructions Media curls when fed through device e Open the straight through output door to print straight through e See Curl or wave for more information Paper handling problems exist 103 Printed page is different from what appears onscreen Try the tips in this section when what is printed on the page differs from what appears
4. 16 Chapter 2 Changing the settings by using the hp toolbox or the device control panel ENWW ENWW Printing Use the following information to perform printing tasks with the device control panel Printing by using manual feed Stopping or canceling a print job Printer drivers Understanding print quality settings Optimizing print quality for media types Device media specifications Guidelines for using media Selecting media for the automatic document feeder ADF Printing on envelopes Printing on transparencies and labels Printing on letterhead and preprinted forms Printing on custom sized media or card stock Printing on both sides of the media manual duplexing Printing multiple pages on a single sheet of media Printing booklets Printing watermarks 17 Printing by using manual feed Use manual feed when printing on mixed media for example printing on an envelope then printing a letter then an envelope and so on Load an envelope in the priority input tray and load the letterhead in the media input tray To print by using manual feed 1 Open the device properties or printer setup printer driver in the software program 2 On the Paper tab or the Paper Quality tab the Paper Type Quality tab for some Macintosh drivers select Manual Feed from the Source is or Paper Source drop down list For instructions about opening the printer driver from the com
5. Use the HP LaserJet Scan software program to scan an item to any of the following e e mail e a folder e another software program that you specify e the Readiris OCR program if it is installed on the computer For more detailed instructions about loading original documents into the automatic document feeder ADF see Loading originals to scan Scanning to e mail 1 Load the originals that are to be scanned face up in the automatic document feeder ADF input tray Adjust the media guides to hold the originals in place OR Lift the flatbed scanner lid and load the original that is to be scanned face down on the flatbed scanner with the top left corner of the document at the lower right corner of the glass Gently close the lid 2 On the computer click Start select Hewlett Packard select hp LaserJet 3380 and then select Scan OR Press START scan On the device HP LaserJet Scan software opens on the computer In the HP LaserJet Scan dialog box select Send it through e mail 4 Click Settings Set the scanning options that you want and then click OK to return to the HP LaserJet Scan dialog box You can save the settings using the Quick Sets option on the General tab If you then select the check box after saving a Quick Set the saved settings will be the default settings the next time you scan to e mail 6 Click Scan The original is scanned attached to a new e mail message and sent automatically If no e mail re
6. device features 3 dimensions device 135 DIMM installing 162 removing 164 testing installation or removal 162 DIMMs specifications 138 documentation ordering 159 draft quality printing 23 drivers printer requirements for 20 dropouts character 110 duplexing manual 38 duty cycle ADF 138 device 137 scanner 138 E e mail scanning to 63 EconoMode 23 EconoMode Save Toner print quality setting 22 electrical specifications device 136 EMC statement for Australia 149 EMI statement for Korea 148 energy consumption 151 ENERGY STAR 151 enlarging copies 53 envelopes media sizes and weights 7 printing 31 specifications for 27 Environmental Product Stewardship Program 151 environmental specifications 135 equipment components 4 error messages computer screen 102 130 device control panel 116 European Union regulatory information 146 Express Exchange repair service 168 extended warranty 169 F factory settings restoring 13 Faster Printing FastRes 1200 print quality setting 22 FastRes 1200 print quality setting 22 fax sounds adjusting volume 15 faxing controls 5 margins 138 resolution 138 speed 138 ENWW FCC regulations 142 features 3 feeding manually 18 Finland laser safety 148 folder scanning toa 63 forms printing 36 service information 170 G glass cleaning 80 glossary of terms 171 graphics look different from original when scanned 127 poor quality 105 graphics missing 104 gray backgrounds
7. 158 Appendix D HP parts and accessories ENWW Product name HP LaserJet transparency film Print cartridges Print cartridges HP brand transparency film e 92296U A4 for use with HP LaserJet e 92296T letter monochrome printers HP brand transparency film for use with HP LaserJet monochrome printers Replacement print cartridges for C7115A the HP LaserJet 3380 all in one 2 500 page cartridge Replacement print cartridges for C7115X the HP LaserJet 3380 all in one 3 500 page cartridge Supplementary documentation Product name Guidelines for Paper and Other Print Media Replacement parts Product name Paper pickup roller A guide to using paper and other 5963 7863 print media with HP LaserJet printers Used to pick the paper from the RL1 0303 000CN paper input tray and advance it through the device Media input tray Used to hold media for the RGO0 1121 O00CN device Automatic document feeder ADF input tray Separation pad for the device ADF pickup roller assembly ENWW Used to feed documents into the C9143 60102 scanner RFO 1014 000CN C7309 60068 C9143 60108 Priority input tray Used to feed special media or RGO 1122 000CN for printing a first page Used to keep multiple sheets from feeding through the device path Used to pick the media from the ADF input tray and advance it through the ADF If your ADF breaks use this part number to order one in
8. ENWW 3 Grasp the handle on the print cartridge remove the print cartridge and set it aside To prevent damage to the print cartridge do not expose it to light any longer than necessary Place the print cartridge in a paper bag or other opaque container until you can place it back in the device 4 With both hands grasp the side of the media that is most visible this includes the middle and carefully pull it free from the device 5 When you have removed the jammed media replace the print cartridge and close the print cartridge door and the straight through output door The pressure release levers automatically close when you close the straight through output door 6 After clearing a media jam you might need to turn the device off and then turn it on again When you add new media remove all of the media from the input tray straighten the stack after adding the new media and then place the stack in the tray To clear other media jams Do not use a sharp object such as a pencil or scissors to remove jammed media If the media has crumpled and jammed in the back of the device open the straight through output door Gently pull the media out of the rollers Close the straight through output door Media jams occur in the printer 107 If the media has jammed where it exits the device grasp the leading edge of the media and pull the media out through the output bin Note If you turned the device off befor
9. If you are unsure about what type of paper you are loading such as bond or recycled check the label on the package Some paper causes print quality problems jamming or damage to the device Note Do not use letterhead that is printed with low temperature inks such as those used in some types of thermography Do not use raised letterhead The device uses heat and pressure to fuse toner to the media Make sure that any colored media or preprinted forms use inks that are compatible with the device temperature 200 C or 392 F for 0 1 second Common media problems table Poor print quality or toner Too moist too rough too Try another kind of media adhesion or problems with smooth or embossed between 100 and 250 Sheffield feeding and 4 to 6 percent moisture content Dropouts jamming or curl Media has been stored Store media flat in its moisture improperly proof wrapping Faulty media lot Increased gray background The media weight is too heavy Use lighter media shading Excessive curl or problems with Too moist wrong grain direction Use long grain media feeding or short grain construction Print by using the straight through media path Jamming or damage to device Cutouts or perforations Do not use media with cutouts or perforations Problems with feeding with Problems with feeding Ragged edges edges Ragged edges Use good quality media Use good quality media quality
10. Open the printer queue by double clicking the printer icon in the Finder Then highlight the print job and click Trash ENWW Stopping or canceling a print job 19 Printer drivers When you installed the device software you selected one of the following printer drivers PCL 6 driver default driver Use the PCL 6 driver to take full advantage of the device features Unless complete backward compatibility with previous printer control language PCL drivers or older printers is necessary the PCL 6 driver is recommended PCL 5e driver Use the PCL 5e driver if you need print results to look consistent with those from older HP LaserJet printers Certain features FastRes 1200 ProRes 1200 and 300 dpi are not available in this driver Do not use the PCL 5e driver that is provided with this device with older printers PS driver Use the PostScript PS driver for compatibility with PS needs Certain features manual duplexing printing booklets watermarks and printing more than four pages per sheet are not available with this driver Note The device automatically switches between PS emulation and PCL printer languages depending on the driver that you have selected The PS emulation emulates Adobe PostScript Level 2 For information about gaining access to your printer driver see Changing print settings Changing print settings After installation you can gain access to print settings from the device printer driver or from anot
11. The collation setting can also be changed from the device software For instructions about changing settings from the device software see Changing print settings To change the copy collation setting for the current job To change the copy collation setting for the current job press coLLaTion on the device control panel If the copy collation setting is On press coLLATion to turn it Off for the current job If the copy collation setting is Off press coLLaTion to turn it On for the current job The change in the setting remains active for about two minutes after the copy job has been completed During this time Settings Custom appears on the device control panel display To change the default copy collation setting On the device control panel press MENU ENTER Use the lt or the gt button to select Copy setup and then press MENU ENTER Press MENU ENTER to select Def Collation Use the lt or the gt button to select On or Off Ole ee 0 Di a Press MENU ENTER to save your selection The factory set default for automatic copy collation is On Changing the copy collation setting 55 Changing the number of copies Note Note 56 You can choose to have the default number of copies be any number from 1 to 99 To change the number of copies for the current job 1 2 On the device control panel press oF copies and use the lt or the gt button to increase or decrease the quantity that appears on the
12. 1 Load the media and open the straight through output door on the back of the device 2 In the software program open the device properties printer driver For instructions see To change settings for a print job Windows or To change settings for a print job Macintosh ENWW Printing on both sides of the media manual duplexing 39 3 On the Finishing tab the Paper Type Quality tab for some Macintosh drivers select the option to Print on Both Sides Make sure that Straight Paper Path is selected Note If the Print on Both Sides option is dimmed or unavailable open the device properties printer driver For instructions see To change default settings across all programs Windows or To change default settings across all programs Macintosh On the Device Settings tab or the Configure tab select Allow Manual Duplexing and then click OK Repeat steps 2 and 3 Not all device features are available for all printer drivers or operating systems See the device properties driver online Help for information about the available features for the driver 4 Print the document 5 After side one has been printed remove the remaining media from the input tray and set it aside until after you finish your manual duplexing job 6 Gather the printed pages turn the printed side down and straighten the stack before placing it in the input tray again Side one should be facing down with the bottom edge feeding into th
13. 1 Load the originals that are to be scanned face up in the automatic document feeder ADF input tray Adjust the media guides to hold the originals in place OR Lift the flatbed scanner lid and load the original that is to be scanned face down on the flatbed scanner with the top left corner of the document at the lower right corner of the glass Gently close the lid 2 On the computer click Start select Hewlett Packard select hp LaserJet 3380 and then select Scan OR Press sTART SCAN On the device HP LaserJet Scan software opens on the computer In the HP LaserJet Scan dialog box select Send it to the Readiris OCR software 4 Click Scan Readiris must be installed on the computer before the device can scan to the Readiris OCR program The software CD ROM that came with the device includes the Readiris OCR program Chapter 5 Scanning ENWW Scanning from the device and HP Director Macintosh The procedures described in this section are for Macintosh OS X Procedures for Macintosh OS Classic might vary For more information about tasks and settings described in this section see the HP Director online Help For more detailed instructions about loading original documents onto the flatbed scanner or into the automatic document feeder ADF input tray see Loading originals to scan Scanning to e mail 1 Load the originals that are to be scanned face up in the automatic document feeder ADF input tray Adjust the med
14. 60 to 90 g m 16 to 24 Ib 127 by 127 mm 5 by 5 inches to 215 9 mm by 381 mm 8 5 by 15 inches Up to 14 ppm for letter size or A4 size media 1 000 pages per month 32 or 64 MB RAM DIMM 100 pin 66 MHz minimum speed Port availability USB Compatible with 2 0 specifications Parallel e IEEE 1284 B level 2 device with an IEEE 1284 B receptacle e Set the host computer to ECP enhanced capabilities mode Fax capabilities and ratings Fax transmission speed Right left margins for printed pages Top bottom margins for printed pages Fax compatibility Fax coding schemes Modem speed Speed dialing Distinctive ring detect Fax resolution standard Fax resolution fine Fax resolution superfine Fax resolution photo 138 Appendix A Specifications ENWW HP LaserJet 3380 all in one battery Battery material Polycarbon Monoflouride Lithium Battery type Button or coin cell battery Approximately 1 gram ENWW HP LaserJet 3380 all in one 139 140 Appendix A Specifications ENWW ENWW Regulatory Information See these sections for regulatory information FCC regulations Telephone consumer protection act United States IC CS 03 requirements Regulatory information for the European Union countries regions Safety statements Declaration of Conformity Environmental product stewardship program Material safety data sheets 141 FCC regulations Note Note Th
15. appropriate media See Optimizing print quality for media types for more information If these steps do not correct the problem contact an HP authorized dealer or service representative See the support flyer that came with your device for information about contacting HP Vertical lines BoCa BoCa BoCa BoCa BoCa e Make sure that the priority input tray is in place DDD e The photosensitive drum inside the print cartridge might be scratched Try installing a new HP print cartridge See the start guide for instructions Chapter 8 Troubleshooting ENWW Gray background AQBbCc AQBbCc AQBoCc AQBboCc AQBboCc e Make sure that the priority input tray is in place e Decrease the print density setting by using the HP toolbox This decreases the amount of background shading See the device software Help for more information e Change the media to a lighter basis weight See Device media specifications for more information e Check the device environment Very dry low humidity conditions can increase the amount of background shading e Install a new HP print cartridge See the start guide for instructions Toner smear AaBbCc AaBbCc AaBh CC AaBbCc AaBbCc e The fuser temperature might be too low Check Type is on the Paper tab or the Paper Quality tab of the printer driver the Paper Type Quality tab for some Macintosh drivers and make sure that it is set to the appropriat
16. cccccscccccceceeeeeeeeeeeaaeeeeeeeeeeeeesaaaaeaeeeeeeeeeeeeseensenaees 26 LAD GIS E A etree A dan eee IE pases E A E A E A A E 26 iii Transparencies eunen n desde hawdcacsbaaas tga a a eE AAN eat 27 ENVEIOPE Senisi a a i aE a aaa 27 Card stock and heavy media esnssisrssrnnidrirnri inian ninn ENANA EN EKRANA EENEN 28 Selecting media for the automatic document feeder ADF ssseeessessrressesrresserrrrsserernennenens 30 Automatic document feeder ADF Specifications 0 eee ceeeeeeeeeeeeteeteeneeeeeeenaeeeeeeenanes 30 Printing 0n envelopas neccecicirariri arii Oka trace Akane needed det en ade 31 To print on ONE envelope ccceceeceeeeeee cece eeeeeeeceaeceeeeeeeeeeeeeecceneaaeaeeeeeeeeeeeeeteeesnnaees 31 To print ON multiple envelopes ccccccecccecececeeeeececeeeeceeeceeeeeeeeeeeeeeeeeseseseseeesauausnauanaaea 32 Printing on transparencies and labels ccceceeeeeeeeeeeee eee seeeeeeeeeeeeeeeeeeseeeeeeeeeteneaaeeeeneeaaeees 34 To print on transparencies or labels cccceeeceseseseseseeeeeceeeseseseseeeeeeseseeseeeeseeeseseeess 34 Printing on letterhead and preprinted forms ccccceceeeeeeeeeeceneeceeeeeeeeeesececeneeeeeeeeeteeeees 36 To print on letterhead and preprinted fOrMS ccccceecececceeeeeeeeeeeeesesaeaeaeaeaeaaeeeeeeseeees 36 Printing on custom sized media or Card StOCK 0 cecceeeeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeaeeeeeeaeeeeeeaeees 37 To print on c
17. wash your hands in cold water CAUTION Hot water or heat from a dryer can set toner into fabric ENWW Cleaning the print cartridge area 83 Cleaning the media path If you are experiencing toner specks or dots on the printouts clean the media path To clean the media path Press MENU ENTER Use the lt or the gt button to find the Service menu 1 2 3 Press MENU ENTER 4 Use the lt or the gt button to find Cleaning Mode 5 Press MENU ENTER 84 Chapter 7 Cleaning and maintenance ENWW Cleaning the pickup roller If the device regularly picks up too many sheets of media or no sheets at all you might need to clean or replace the pickup roller Before replacing the pickup roller try to clean it To clean the pickup roller follow the instructions below To clean the pickup roller Remove the pickup roller as described in steps 1 through 5 of Replacing the pickup roller 1 Dampen a lint free cloth with warm water and use it to clean the roller WARNING Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the device these can damage the device 2 Using a dry lint free cloth wipe the pickup roller to remove loosened dirt 3 Allow the pickup roller to dry completely before you reinstall it in the device see steps 6 through 9 of Replacing the pickup roller ENWW Cleaning the pickup roller 85 Replacing the pickup roller See Orde
18. 5 C 59 to 90 5 F an AC outlet Humidity 10 percent to 80 percent relative humidity no condensation Storage environment the device is not plugged Temperature 20 to 40 C 4 to 104 F into an AC outlet Humidity Less than 95 percent relative humidity with no condensation 135 Electrical specifications tem 110 volt models 220 volt models Power supply 110 to 127 V 10 220 to 240 V 10 50 to 60 Hz 2 Hz 50 to 60 Hz 2 Hz Power consumption typical During printing 330 W average 330 W average During standby 14 W average 14 W average Power Save mode 9 W average 9 W average Off mode 0 W average 0 W average Heat output During printing BTU hr BTU hr Minimum recommended circuit 4 5 A 2 3A capacity The values are subject to change See http www hp com support j3380 for the most current information The power sources are not interchangeable Acoustic emissions Activity level Operator lt 1m Bystander 1m LpAmd6 dB A LpAm48 dB A LwAd6 1 Bels A LpAmN A dB A LpAmN A dB A LWAdN A Bels A inaudible inaudible inaudible The values are subject to change See http www hp com support j3380 for the most current information During other operations acoustic emissions can vary 136 Appendix A Specifications ENWW HP LaserJet 3380 all in one e HP LaserJet 3380 all in one specifications e Regulatory Information
19. 5 mils thick 60 to 90 g m 16 to 24 Ib bond 60 to 90 g m 16 to 24 Ib bond 60 to 216 g m 22 to 80 Ib cover 60 to 216 g m 22 to 80 Ib cover 135 to 163 g m 36 to 43 Ib bond 135 to 163 g m 36 to 43 Ib bond Automatic document feeder ADF paper sizes Minimum size paper Maximum size paper 127 by 127 mm 5 by 5 in 215 9 by 381 mm 8 5 by 15 in Chapter 1 Getting to know your device 60 to 90 g m 16 to 24 Ib bond 60 to 90 g m 16 to 24 Ib bond 10 sheets 75 g m 20 Ib bond 10 sheets 75 g m 20 Ib bond Maximum stack height 1 5 mm 0 06 in Maximum stack height 1 5 mm 0 06 in 50 sheets 75 g m 20 Ib bond 50 sheets 75 g m 20 Ib bond ENWW Note ENWW Changing the settings by using the hp toolbox or the device control panel You can change the settings for the device by using the HP toolbox or the device control panel Often the easier method for changing the device settings is to use the HP toolbox The following table lists some of the settings that you can change by using the HP toolbox and the device control panel For information about how to use the HP toolbox to change settings see the HP toolbox Help You can open the HP toolbox Help by clicking How Do I on the left side of the HP toolbox window See Using the hp toolbox for information about how to gain access to the HP toolbox For information about how to use the device control pa
20. 7171 ol FAITE HASSLES AAA AMS He y JIZN FHAA E SE TENAAAN ASS T USACH 148 Appendix B Regulatory Information ENWW Australia This equipment complies with Australian EMC requirements ENWW Safety statements 149 Declaration of Conformity Declaration of Conformity according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Hewlett Packard Company Manufacturer s Address 11311 Chinden Boulevard Boise Idaho 83714 1021 U S A declares that the product Product Name LaserJet 3380 all in one Product Number Q2660A Regulatory Model BOISB 0303 00 Product Options All conforms to the following Product Specifications Safety IEC 60950 1999 EN 60950 2000 IEC 60825 1 1993 A1 1996 A2 2001 EN 60825 1 1994 A11 1996 A2 2001 Class 1 Laser LED Product GB4943 1995 EMC CISPR 22 1998 EN 55022 1998 Class B EN 61000 3 2 1995 A14 2000 EN 61000 3 3 1995 EN 55024 1998 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 3 GB9254 1998 Telecom TBR 21 1998 EG 201 121 1998 Supplementary Information The product herewith complies with the requirements of the EMC Directive 89 336 EEC the Low Voltage Directive 73 23 EEC the R amp TTE Directive 1995 5 EC Annex II and carries the CE Marking accordingly 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 This Device complies with Part 15 of the FCC Rules Operation is subject to the following
21. For instructions see To change settings for a print job Windows or To change settings for a print job Macintosh 3 On the Finishing tab the Paper Type Quality tab for some Macintosh drivers select Print on Both Sides Make sure that Straight Paper Path is not selected Note If the Print on Both Sides option is dimmed or unavailable open the device properties printer driver For instructions see To change default settings across all programs Windows or To change default settings across all programs Macintosh On the Device Settings tab or the Configure tab select Allow Manual Duplexing and then click OK Repeat steps 2 and 3 Not all device features are available for all printer drivers or operating systems See the device properties driver online Help for information about the available features for the driver 4 Print the document 38 Chapter 3 Printing ENWW 5 After side one has been printed remove the remaining media from the input tray and set it aside until after you finish your manual duplexing job 7 Place the stack of media in the input tray again Side one should be facing down with the bottom edge feeding into the device first Replace the priority input tray 8 Click OK on the computer screen and then wait for side two to print To duplex manually on heavy media or card stock straight through media path For heavy media such as card stock use the straight through media path
22. HP LaserJet 3380 all in one specifications Printer capacities and ratings Print speed e 20 pages per minute ppm for letter size paper and 19 ppm for A4 size paper e First page out in less than 10 seconds Media input tray capacity 250 sheets of regular weight 75 g m 20 Ib paper or up to 30 envelopes Priority input tray capacity 10 sheets of regular weight 75 g m 20 Ib paper or 1 envelope Output bin capacity Up to 125 sheets of regular weight 75 g m 20 Ib paper Media weight e Output bin 60 to 105 g m 16 to 28 Ib e Straight through media path 60 to 163 g m 16 to 43 Ib Base memory 4 MB of ROM Flash and 32 MB of RAM 9 MB for the device and 23 MB available to the user Upgrade memory expansion One dual inline memory module DIMM slot available for a 32 or 64 MB RAM DIMM Print resolution 1 200 dots per inch dpi Duty cycle e 10 000 single sided pages per month maximum m e 1 000 single sided pages per month average ENWW HP LaserJet 3380 all in one 137 Scanner capacities and ratings Margins for scanned items Scanner Duty Cycle Scan resolution 3 05 mm 0 12 inch right and left 4 06 mm 0 16 inch top and bottom 2 000 single sided items per month 600 dpi color Automatic document feeder ADF input tray specifications Input capacity Media weight Media size Speed Duty cycle Memory specifications DIMMs Up to 50 sheets of flat 60 g m to 75 g m 16 to 20 Ib media
23. drivers on the Paper Quality tab or the Paper tab the Paper Type Quality tab for some Macintosh drivers select Envelope as the media type Note Not all device features are available for all printer drivers or operating systems See the device properties driver online Help for information about the available features for the driver 6 Print on the envelopes 7 Replace the priority input tray ENWW Printing on envelopes 33 Printing on transparencies and labels CAUTION CAUTION Use only transparencies and labels that are recommended for use in laser printers such as HP transparency film and HP laser quality labels See Device media specifications for more information Inspect the media to make sure that it is not wrinkled or curled and that it does not have any torn edges or missing labels Do not send the labels through the device more than once The adhesive can damage the device To print on transparencies or labels Be sure to set the correct media type in the device settings printer driver as instructed in the following procedure The device adjusts the fuser temperature according to the media type setting When printing on special media such as transparencies or labels this adjustment prevents the fuser from damaging the media as it passes through the device 1 Open the straight through output door on the back of the device 2 Load a single page in the priority input tray or load multiple pages in the me
24. for instructions Is the original too small The minimum size that the flatoed scanner supports is 25 by 25 mm 1 by 1 inches The minimum size that the document feeder ADF supports is 127 by 127 mm 5 by 5 inches The original might be jammed See Media jams occur in the automatic document feeder ADF for instructions Are you using HP Director Macintosh only Your default property settings for HP Director might be set to automatically perform a specific task other than the one that you are attempting See the device software Help for instructions about changing the properties in HP Director Is the media size correct In Scan settings make sure that the input media size is large enough for the document that you are scanning See Scanner resolution and color for more information 128 Chapter 8 Troubleshooting ENWW The scan takes too long ENWW Is your resolution or color level set too high If you set the resolution and color level too high the scan job takes longer and results in larger files To obtain good results when scanning or copying it is important that you use the correct resolution and color level settings for your job See Scanner resolution and color for more information Is your software set to scan in color The system default is color which takes longer to scan even when scanning a monochrome original If you acquire an image through TWAIN or WIA you can change the settings so that the
25. high performance of this product This product qualifies for ENERGY STAR version 1 0 which is a voluntary program to encourage the development of energy efficient office products ENERGY STAR is a U S registered service mark of the U S Environmental Protection Agency As an ENERGY STAR Partner Hewlett Packard Company has determined this product meets ENERGY STAR Guidelines version 1 0 for energy efficiency For more information see http www energystar gov Toner consumption EconoMode Toner Miser uses significantly less toner which might extend the life of the print cartridge Paper use This product s manual duplex feature two sided printing see Printing on both sides of the media manual duplexing and printing multiple pages on one page can reduce paper usage and the resulting demands on natural resources Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product s life Environmental product stewardship program 151 HP LaserJet printing supplies In many countries regions this product s printing supplies for example print cartridge drum fuser can be returned to HP through the HP Printing Supplies Returns and Recycling Program An easy to use and free takeback program is available in over 48 countries regions Multi lingual program information and instructions are includ
26. information see To use EconoMode to save toner While in EconoMode Save Toner the device uses less toner on each page Selecting this option extends the life of the print cartridge and reduces your cost per page but it also reduces print quality HP does not recommend full time use of EconoMode See Print cartridge life expectancy for more information HP LaserJet print cartridges 161 DIMMs memory or font CAUTION If you add a dual inline memory module DIMM to the device you can perform more complex device tasks or add additional fonts Use this information to manage DIMMs with the device e To test a DIMM installation or removal e To installa DIMM e To remove a DIMM To test a DIMM installation or removal After installing or removing a memory DIMM you can test your work by printing a configuration page and checking the Memory Available that appears on the page For more information see Printing a configuration page This does not apply if you have installed a font DIMM To install a DIMM Handling a DIMM without wearing a grounded antistatic device might damage the DIMM Do not touch the contacts on the side of the DIMM 1 Turn off the device and unplug the power cord 162 Appendix D HP parts and accessories ENWW 4 Position the DIMM in front of the slot located inside the left side panel The gold contacts should be pointing toward the device and the cutouts should be at the top and bot
27. input tray Adjust the media guides to hold the originals in place OR Lift the flatbed scanner lid and load the original that is to be scanned face down on the flatbed scanner with the top left corner of the document at the lower right corner of the glass Gently close the lid 2 Press scan To on the device control panel Use the lt or the gt button to select an e mail recipient 4 Press START SCAN Or MENU ENTER The scanned item is attached to an e mail message which is then sent automatically to the e mail recipient that you selected in step 3 Scanning to a folder Windows only To scan to a folder by using the scan To button on the device use the following instructions Scanning from the device Windows 63 Note To use this feature in Windows a folder must be set up in the Scan to tab prior to use See Programming the device Scan to button 1 Load the originals that are to be scanned face up in the automatic document feeder ADF input tray with the top of the document forward and adjust the media guides OR Lift the flatoed scanner lid and load the original that is to be scanned face down on the flatbed scanner with the top left corner of the document located in the lower right corner of the glass Gently close the lid 2 Press scan to on the device control panel 3 Use the lt or the gt button to select a folder 4 Press START SCAN Or MENU ENTER The document is scanned to a file which is then
28. input trays e Check the media type and quality See Device media specifications for more information e Open the straight through output door and try printing by using the straight through media path e Turn over the stack of media in the tray Also try rotating the media 180 in the input tray 114 Chapter 8 Troubleshooting ENWW Toner scatter outline e If large amounts of toner have scattered around the characters the media might be resisting the toner A small amount of toner scatter is normal for laser printing Try a different media type See Device media specifications for more information e Turn over the stack of media in the tray e Use media that is designed for laser printers See Device media specifications for more information ENWW Print quality is unacceptable 115 Device control panel error messages appear This section contains information about error messages that can appear on the device control panel display and how to clear them Resolving common error messages The following messages are the most common error messages that can appear on the device control panel display Door open or no print cartridge The print cartridge door is open or no print cartridge has been installed Make sure that you have correctly installed the print cartridge in the device For information about installing the print cartridge see the start guide After you have checked the print cartridge close
29. lint free cloth The cloth may be moistened with water if desired Cleaning the outside of the device 81 Cleaning the print cartridge area You do not need to clean the print cartridge area often However cleaning this area can improve the quality of your printed sheets During the printing process paper toner and dust particles can accumulate inside the device Over time this buildup can cause print quality problems such as toner specks or smearing To correct and prevent these types of problems you can clean the print cartridge area and the media path To clean the print cartridge area WARNING Wait for the device to cool before beginning this procedure 1 Before cleaning the device turn the device off and unplug the power cord CAUTION To prevent damage do not expose the print cartridge to light Cover the print cartridge if necessary Also do not touch the black sponge transfer roller inside the device By doing so you can damage the device 3 Use a dry lint free cloth or an HP toner cloth part number 5090 3379 to wipe any residue from the media path area and the print cartridge cavity 82 Chapter 7 Cleaning and maintenance ENWW 4 Replace the print cartridge and close the print cartridge door Note Do not spray or use water inside the device If toner gets on your clothing or other fabric wipe off the toner with a dry cloth Wash the items in cold water and air dry them If toner gets on your hands
30. loose particles dust wrinkles curls or bent edges The printer supports a wide range of standard and custom sizes of print media The capacity of trays and bins can vary depending on media weight and thickness and environmental conditions Smoothness 100 to 250 Sheffield Use only transparencies designed for use with HP LaserJet printers Supported media weights and sizes Media input tray paper sizes Dimensions Weight or thickness Capacity Media input tray Minimum size paper Maximum size paper Minimum size glossy paper Maximum size glossy paper Minimum size transparencies Maximum size transparencies Minimum size envelopes Maximum size envelopes Minimum size label Maximum size label Minimum size card stock Maximum size card stock 76 by 127 mm 3 by 5 in 216 by 356 mm 8 5 by 14 in 76 by 127 mm 3 by 5 in 216 by 356 mm 8 5 by 14 in 76 by 127 mm 3 by 5 in 216 by 356 mm 8 5 by 14 in 90 by 160 mm 3 5 by 6 3 in 178 by 254 mm 7 by 10 in 76 by 127 mm 3 by 5 in 216 by 356 mm 8 5 by 14 in 76 by 127 mm 3 by 5 in 216 by 356 mm 8 5 by 14 in 60 to 163 g m 16 to 43 Ib bond 60 to 163 g m 16 to 43 Ib bond 75 to 120 g m 20 to 32 Ib bond 75 to 120 g m 20 to 32 Ib bond 0 10 to 0 13 mm thick 4 to 5 mils thick 0 10 to 0 13 mm thick 4 to 5 mils thick 75 to 105 g m 20 to 28 Ib bond 75 to 105 g m 20 to 28 I
31. maintenance ENWW Replacing an ADF pickup roller assembly If your ADF has trouble picking paper replace the ADF pickup roller assembly See Ordering HP parts and accessories to order an ADF pickup roller assembly To remove the existing assembly follow the instructions below 1 Turn off the device and unplug the power cord 3 Press the round green button while lifting the green lever Rotate the green lever until it stops in the open position The old pickup roller assembly should remain on the black surface 4 Remove the old assembly and put the new one in exactly the same place The largest roller goes in back and the gear side is away from you ENWW Replacing an ADF pickup roller assembly 93 5 Lower the green lever so that the flat green part fits between the rollers Press down on the green lever until you hear it snap into place 6 To check for proper installation lift the green lever until it remains open The new pickup roller assembly should be secured to the lever assembly and should not fall out 7 Make sure that both sides of the assembly are secured by the green hooks 4 8 Lower the green lever assembly and close the ADF lid Reinstall the input tray Note If you are experiencing jams in the ADF you might want to order a new ADF See Installing an ADF 9 Plug the device in and turn on the power switch 94 Chapter 7 Cleaning and maintenance ENWW Rem
32. media 138 media 7 137 printer 135 white or faded stripes 125 WIA scanning with 73 width device 135 wrinkling troubleshooting 114 Index 181 182 Index ENWW O invent 2003 Hewlett Packard Development Company LP www hp com support lj3380 Q2660 90902
33. more information about fax functions and features see the fax guide Using the hp toolbox 11 Note 12 Scan to tab The Scan to tab has links to the following main pages e Scan to E mail or a Folder e Scan Preferences You must set up the scan preferences before you can scan from the computer or use the scan To button on the device control panel Troubleshooting tab The Troubleshooting tab has links to various device troubleshooting information such as how to clear a media jam how to resolve print quality problems and how to resolve fax copy or scan problems Documentation tab The Documentation tab contains links to the following information sources e User Guide The user guide contains information about using the device warranty specifications and support The user guide is available in both HTML and PDF format e Late Breaking News This document contains late breaking information about the device It is available in English only Chapter 2 Changing the settings by using the hp toolbox or the device control panel ENWW Using the device control panel ENWW You can also configure settings at the device control panel This section describes how to perform the following tasks e Printing a configuration page e Printing a device control panel menu map e Restoring the factory set defaults e Changing the device control panel display language e Changing the default media size e Using
34. onscreen Is the text garbled incorrect or incomplete To verify that the device is functioning print a configuration page See Printing a configuration page for instructions If the configuration page prints successfully try the following e Disconnect the cable and reconnect it at both ends e Try printing a job that has printed correctly in the past e f possible attach the cable and device to another computer and then try printing a job that you know has printed correctly e Try using a new IEEE 1284 B compliant parallel or USB Device Cable A B See Ordering HP parts and accessories for information e The wrong printer driver might have been selected when the software was installed Make sure that the device is selected in the device properties e A problem might exist with your software program Try printing from another software program Are graphics or text missing Are there blank pages e Make sure that the document does not contain blank pages e The sealing tape might still be in the print cartridge Remove the print cartridge and pull out the sealing tape e Reinstall the print cartridge See the start guide for instructions e To check the device print a configuration page See Printing a configuration page for instructions e The graphic settings in the device properties might not be correct for the type of job that you are printing Try a different graphic setting in the device properties See
35. original scans in grayscale or black and white See the device software Help for details Did you send a print job or copy job before you tried to scan If you sent a print job or copy job before you tried to scan the scan will start if the scanner is not busy However the printer and scanner share memory which means that the scan might be slower Is your computer set for bidirectional communication See the documentation that came with your computer to change the basic input ouput settings BIOS The recommended bidirectional setting for the parallel port is ECP The USB connection is always bidirectional The scan takes too long 129 Error messages appear If one of the following messages appears on the screen use this information to remedy the problem Common scanning error messages This section describes common scanning error messages The most common scanning error messages include the following e Unable to activate TWAIN source e An error occurred while acquiring the image e Scanner initialization failed e Error communicating with scanner Make sure that you have connected the USB Device Cable A B or IEEE 1284 B compliant parallel cable to the correct port on the back of your computer If you have another port try attaching the cable to the other port Make sure that you have an EPP bidirectional or ECP compliant parallel port on your computer An EPP parallel port is the minimum requirement use of an ECP parall
36. print cartridge The sealing tape might still be in the print cartridge Remove the print cartridge and pull out the sealing tape Reinstall the print cartridge Try printing the document again Does the document contain blank pages The document might contain blank pages Check the document that you are printing to see if content appears on all of the pages Does the configuration page print To check the device print a configuration page See Printing a configuration page for instructions Is the original loaded correctly If you are making a copy the original might be loaded incorrectly The original must be loaded into the automatic document feeder ADF with the print side facing up If the original is loaded print side down the copy prints out blank Pages print but are totally blank 99 Pages did not print Try these tips when the device does not print any pages Does a message appear on your computer screen See Onscreen error messages appear for more information Is media being pulled into the device correctly See Paper handling problems exist for more information Are media jams present See Media jams occur in the automatic document feeder ADF or Media jams occur in the printer for more information Is the parallel or USB Device Cable A B working and is it connected correctly The parallel or USB Device Cable A B might be defective Try the following remedies e Disconnect the parall
37. see Loading originals to copy Note If originals are loaded in the ADF input tray and are also on the flatbed scanner the device automatically scans from the ADF regardless of whether an original has been placed on the flatbed scanner Canceling a copy job To cancel a copy job press canceL on the device control panel If more than one process is running pressing canceL Clears the process that currently appears on the device control panel display Note If you cancel a copy job clear the original document from the flatbed scanner or from the automatic document feeder ADF 50 Chapter 4 Copying ENWW Adjusting the copy quality The factory set default for copy quality is Text This setting is the best for items that contain mostly text When making a copy of a photo or graphic you can select the Photo setting to increase the quality of your copy or select the Best Photo setting for the highest photo quality If you want to conserve toner and the copy quality is not as important select Draft To adjust the copy quality for the current job 1 On the device control panel press qua ity to see the current quality setting for the copy 2 Use the lt or the gt button to scroll through the quality setting options 3 Select a resolution setting and then press start copy to save the selection and immediately start the copy job or press MENU ENTER to save the selection without starting the job Note The change in this settin
38. setting produces the same resolution as the Faster Printing setting but you can change the scale patterns e EconoMode Save Toner Text is printed with less toner This setting is useful when you are printing drafts You can use this setting independently of other print quality settings Note Changing the resolution can change the formatting of your text To temporarily change print quality settings To change the print quality settings only for the current software program open the properties through the Print Setup menu in the program that you are using to print See Changing print settings for more information To change print quality settings for all future jobs Note For Macintosh instructions see Changing print settings for more information For Windows 98 Windows 2000 and Windows Me 1 In the Windows system tray click Start select Settings and then click Printers 2 Right click the device icon 3 Click Properties in Windows 2000 you can also click Printing Preferences 4 Change the settings and click OK For Windows XP 1 In the Windows system tray click Start select Settings and then click Printers and Faxes Right click the device icon Click Properties or click Printing Preferences 4 Change the settings and click OK 22 Chapter 3 Printing ENWW Note Note ENWW To use EconoMode to save toner EconoMode is a feature that allows the printer to use less toner per page Selecting th
39. than 157 g m 42 Ib Media that is too heavy might cause misfeeds stacking problems media jams poor toner fusing poor print quality or excessive mechanical wear You might be able to print on heavier media if you do not fill the input trays to capacity and if you use media with a smoothness rating of 100 to 180 Sheffield Card stock construction e Smoothness 135 to 157 g m 36 to 42 Ib card stock should have a smoothness rating of 100 to 180 Sheffield 60 to 135 g m 16 to 36 Ib card stock should have a smoothness rating of 100 to 250 Sheffield e Construction Card stock should lie flat with less than 5 mm 0 2 inch of curl Chapter 3 Printing ENWW e Condition Make sure that the card stock is not wrinkled nicked or otherwise damaged e Sizes Use card stock that is within the following size ranges only e Minimum 76 by 127 mm 3 by 5 inches e Maximum 216 by 356 mm 8 5 by 14 inches Card stock guidelines e Ifthe card stock curls or jams print by using the straight through media path e Set margins at least 2 mm 0 08 inch away from the edges ENWW Guidelines for using media 29 Selecting media for the automatic document feeder ADF Use the following guidelines when selecting media for the ADF Automatic document feeder ADF specifications e Input capacity The ADF holds up to 50 sheets of flat 60 to 90 g m 16 to 24 Ib copier grade paper e Media size Use copier grade paper that is within the f
40. the business other entity or individual sending the message and the telephone number of the sending machine or such business other entity or individual The telephone number provided cannot be a 900 number or any other number for which charges exceed local or long distance transmission charges In order to program this information into your facsimile please see the fax guide 144 Appendix B Regulatory Information ENWW IC CS 03 requirements CAUTION ENWW NOTICE The Industry Canada label identifies certified equipment This certification means the equipment meets certain telecommunications network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirement document s The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible for the equipment to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the
41. the lt or the gt button to select Off Soft Medium or Loud 3 Press mENU ENTER to save your selection The factory set default is Soft To change the ring volume of the fax The fax ring sounds when the device is initially sending or receiving a call The ring duration length depends on the local telecom ring pattern length 1 Press MENU ENTER Use the lt or the gt button to select Common settings and then press MENU ENTER Use the lt or the gt button to select Volume settings and then press MENU ENTER Press the lt or the gt button once to select Ring volume and then press MENU ENTER Use the lt or the gt button to select Off Soft Medium or Loud oa Fw DN Press MENU ENTER to save your selection The factory set default is Soft To change the device control panel key press volume The key press volume controls the sound that is made when a device control panel button is pressed 1 Press MENU ENTER 2 Use the lt or the gt button to select Common settings and then press MENU ENTER Using the device control panel 15 3 Use the lt or the gt button to select Volume settings and then press MENU ENTER 4 Use the lt or the gt button to select Key Press volume and then press MENU ENTER 5 Use the lt or the gt button to select Off Soft Medium or Loud 6 Press mENU ENTER to save your selection Note The factory set default for the device control panel key press volume is Soft
42. the Copy quality c ccccceceeeeeeeeecaeeeeeeeeececaecaeeeeeeseceaeaeeeeeeeecenaecaeeeeeeesetennieaeeeeeess 51 To adjust the copy quality for the current job eesseeessseeeesssnessrneseeernannnsnnasrnnnaannnnnaanennaaans 51 To adjust the default copy quality ccc ccceccececeeeeeeeeeeeeceeeeaeeeeeeeeeeeeeseceeeeaeeeeeeeeeeeeeeeess 51 Adjusting the lighter darker Contrast setting ccceeeeceeeeeeeeneeeeeeeceeeeeaeeeeettaeeeeenenaeeeeneaas 52 To adjust the lighter darker setting for the current job 0 00 ceeeeeeeeeeeeeeeeeeeeteeneeeeeeenees 52 To adjust the default lighter darker Setting e cee eeeeeeeeeeeeee teeter eeeeeaeeeeeeaeeeeeenaeeeeaas 52 Reducing or enlarging COPICS jai sdsenceanhecdcebecucaenes pencecaceuaedcaeseuse cad cetaceans padicae seus eereuadeas wits 53 To reduce or enlarge copies for the Current job ccccceceeeeeeeeeeecaeceeeeeeeeseteeeseaeees 53 To change the default copy SIZE ccccccceeeeeceeceeeeeeeeeeaeceeeeeeecaaeeeeeeeeseeaeeeeeeesesnaeeeeees 54 Changing the copy collation Setting ce eeccceeeeeenneee eee eene eee eeeeaeeeeeeeaaeeeeeeeaeeeeeeeenaeeeeeneaas 55 To change the copy collation setting for the Current job 0 cc eeceeeeeeeeetteeeeeeteteeeeerees 55 To change the default copy collation Setting 20 cece settee eee eetieeeeeeteeeeeeetieeeeeneeed 55 Changing the number Of COPIES 0 cece ceeeeeeeeeeeeeeeeeeeeeeeeeeaaeeeeeeeeeeete
43. the print cartridge door securely When the problem is solved the device either completes the current job or returns to the Ready state Printer tray is empty Add paper The device is out of print media Load media into the media input tray or the priority input tray For information about loading media into the input trays see the start guide If media is already loaded remove the stack of media check for and clear any media jams and reload the input tray When the problem is solved the device either completes the current job or returns to the Ready state Critical error messages When a critical error occurs the current copying or scanning job stops and one of the following messages appears on the device control panel e 50 Fuser Error e 51 Laser Error e 52 Scanner Error e 57 Fan Error e 79 Error e CCD Scanner Error e Scanner Bulb failure If one of these messages appears on the device control panel display the device is experiencing a critical device error Unplug the device for five minutes and then plug it back in If the error persists contact HP customer service at the number provided on the support flyer included with the device or visit http www hp com 116 Chapter 8 Troubleshooting ENWW Note ENWW Alert messages Alert messages indicate that some action must be performed such as adding print media or clearing a jam When an alert message appears the device automatically stops the current t
44. weights and SIZES cccccceeeeeeenecceeeeeeseceeeeeeeeeeseeaeeeeeesecenneeeeeeeeeeeaas 7 2 Changing the settings by using the hp toolbox or the device control panel Using the hp toolbox accssccniarariansriceeniie anaE EEEE EAA 10 Supported operating systems 2 0 0 2 ccccececce cee eee ce eeee cee eeeeee aces eee eeecceaeaeceseesegenaeeeeeeeseenaees 10 Supported browsers cccccccceceeeeeeceecaeceeeeeeeeeecacaeeeeeeeeeesceaeeeeeeeeeesecsacaeeeeeeesesecsaceeeeees 10 Lo view the Np TOOIDOX 4 iiss ised Mevkerd stated islecea a ives a a A 10 The hp toolbox sections ccccceecececee cece ee eececaeeeeeeeecaeeeeeeesesecaeceeeesesenceeeeeeeesenieeeeeeeetenes 11 Using the device control Panel iisiccet iveeceeeet Aasieeet ea sdeeees E E tania 13 Printing a configuration PAGE 0 eee eter e ett eee ttt e eee tee errant eee rattu ee taeeee teases nat tunane ennnen 13 Printing a device control panel MENU MAN cccecceeeeeeeeeeecaeeeeeeeceeeneeeeeeeeeeeetesaeeeees 13 Restoring the factory set defaults ce eeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeaeeeseeeeeeeenaeeeeeaaees 13 Changing the device control panel display language 0 eee eeeeeeenee eee eeeeteeeeeeetaeeeeeeeeaas 14 Changing the default Media SIZO ooo eect ee eeee ee eee entree teeter enaA n Ren A NENEKA RNEER EEEE 14 Using the device volume Controls a iccieit scteiide cnet iiaiai Nai aa ANNEN 14 3 Printing Printing by using M
45. 116 Resolving COMMON error MESSAGES 0 0 2 ee eeeeeeeeeeeeeeee eee eeeeeee eee teeeeeeeeeseeeaaeeeseeeeaeeeeseeeaeeees 116 Critical error MeSSAGES 2iciescstocebestudetnnddatetedlatetaddzcctadenectaseatelaatod anaes AET AEAEE EEEE 116 Alert messages esine na T A dienes 117 Warming messages snor in O E A E R 117 Nocopy came OUt a aetna E R 119 Is media loaded in the input tray ecreis eiennenn EARE EAE ERREN 119 Is the original loaded Correctly orrore eaea AAA TRAE 119 Copies are blank or images are missing or faded eeeeeeeeeeeeteeeeeeeteeeeeeeetaeeeeeeenaeeeeeeeaees 120 Has the sealing tape been removed from the print cartridge 0 e ce eeeeeeeeeetereeeeeeee 120 Is the print cartridge low ON toner ooo ee eee teen eee eeenaeeeeeeaeeeeeeaaeeeseedaeeeetenaeeeeeenaaes 120 vi ENWW ENWW Is the original Of poor quality sessiossa inn ia AEN 120 Does the original have a colored background ceecceeeeeceeeneeeeeeeeeeeeeeteenaeeeeteenaaeees 120 Copy quality is Uunacceptable icccc sscssccsaiesacantacandseancdecandenesddeanadecasantuaaananaddceavauucaasancdedsavaade 121 Preventing problems aac sis cc ae gecegtegeccetcceecd jeteces andelea dedeeaney eeeceausyecetaedecuevidlou EEEE 121 Media jams occur in the automatic document feeder ADF 0 e ee cecceeeeeeeteeeeeeeeetteeeeeeeeaaes 122 Typical automatic document feeder ADF jam locations cc cceeeeceeeeeeeeeteteeeeeeeeeee 122 To clear a media jam from the a
46. 2 Chapter 3 Printing ENWW Printing booklets Note Note ENWW Printing booklets is not supported for Macintosh OS X You can print booklets on letter legal or A4 print media To print booklets 1 Load the print media and make sure that the straight through output door is closed 2 In the software program open the device properties printer driver For instructions see To change settings for a print job Windows or To change settings for a print job Macintosh 3 On the Finishing tab the Paper Type Quality tab for some Macintosh drivers select Print on Both Sides Make sure that Straight Paper Path is not selected If the Print on Both Sides option is dimmed or unavailable open the device properties printer driver For instructions see To change default settings across all programs Windows or To change default settings across all programs Macintosh On the Device Settings tab or the Configure tab select Allow Manual Duplexing and then click OK Repeat steps 2 and 3 Not all device features are available for all printer drivers or operating systems See the device properties driver online Help for information about the available features for the driver 4 Set the number of pages per sheet to two Select the appropriate binding option and click OK Print the booklet After side one has been printed remove the remaining media from the input tray and set it aside until your booklet job i
47. 7 printing 34 specifications for 27 troubleshooting 180 Index black dots 133 blank pages 99 120 132 characters misformed 113 copy output 119 copying 119 creases 114 curled media 103 curling paper 114 device separation pad 103 dropouts 110 error messages 102 faded print 109 feeding problems 100 graphics 104 105 127 gray backgrounds 111 light print 109 lines 110 133 list of problems 97 loose toner 112 media guides 103 media jams 106 media problems 26 not responding 98 100 102 pages not printing 100 paper 128 parallel ports 102 pickup roller 103 poweron 98 printer 98 118 quality image 127 repeating defects 112 scanning 127 sizes wrong 128 skewed pages 113 127 skewed print 103 smears 111 specks 109 115 streaks 133 text problems 104 128 133 too dark 133 too light 133 vertical repetitive defects 112 wrinkles 114 See also image quality troubleshooting turn on device does not 98 TWAIN error message 130 scanning with 73 two sided originals copying 57 two sided printing 38 U unclear text 126 uninstaller 6 upgrading memory 137 USB ENWW port 4 138 V vertical lines 110 vertical repetitive defects 112 vertical white or faded stripes 125 volume adjusting 14 device control panel key press adjusting 15 volume adjusting 14 Ww warning messages 117 ENWW warranty extended 169 limited one year 155 watermarks printing 45 weight ADF
48. Changing print settings for more information e The printer driver might not work for the type of job that you are printing Try using a different printer driver Note If you use a different printer driver some device features might not be available 104 Chapter 8 Troubleshooting ENWW Note ENWW Is the page format different from the format on another printer If you used an older or different printer driver printer software to create the document or the device properties settings in the software are different the page format might change when you try to print using your new printer driver or settings To help eliminate this problem try the following remedies e Create documents and print them using the same printer driver printer software and device properties settings regardless of which HP LaserJet device you use to print the documents e Change the resolution media size font settings and other settings See Changing print settings for more information Is graphics quality poor The graphics settings might be unsuitable for your print job Try the following e Check the graphic settings such as resolution in the device properties and adjust them as necessary See Changing print settings for more information e Try using a different printer driver printer software If you use a different printer driver some device features might not be available Printed page is different from what appears onscreen 105 M
49. Cleaning and maintenance Use the following topics to learn about basic cleaning and maintenance tasks Cleaning the outside of the device Cleaning the print cartridge area Cleaning the media path Cleaning the pickup roller Replacing the pickup roller Replacing the device separation pad Installing an ADF Replacing an ADF pickup roller assembly Removing and replacing the device control panel cover 79 Cleaning the outside of the device To clean the exterior Use a soft damp lint free cloth to wipe dust smudges and stains off of the exterior of the device To clean the glass Dirty glass from fingerprints smudges hair and so on slows down performance and affects the accuracy of special features such as fit to page and copy Use the following procedure to clean the glass 1 Turn off the device unplug the power cord from the electrical socket and then raise the lid 2 Clean the glass by using a soft cloth or sponge that has been moistened with nonabrasive glass cleaner CAUTION Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the device these can damage the device Do not place liquids directly on the glass They might seep under it and damage the device 3 Clean the scanner strip by using a soft cloth or sponge that has been moistened with nonabrasive glass cleaner 4 Dry the glass with a chamois or cellu
50. ESSAGES 0 00 cee eeeeeeeeeeeeeee ee eeeee eee eeeeaeeeeeeeaaeeeeeeaaeeeeeeenaeeeeeneaaes 130 The scanner did MOUNMIMG earssisesias feveres se chi peeest R E E 131 Is the original loaded correctly sisiccccivetecervuveccivvnceecuesenscxedand duesanceervercacvedecseeiieeavieneerenae 131 Scan quality is unacceptable eccccecceccceeeeeeeeeceeaeeeeeeeeeesecaaeceeeeeeeeseseccaeaeeeeeeeseeeeenaees 132 Preventing problems iac cviigezevesdiecvetddeeven decane dddeniedenasediedes Mendes eacaetteadavbdeacageetecdeeeladdenelde 132 Blank pages is24tsprscelettieeeusetiet pense tbeeseccctiashecesd npeieces ppadenasteeeeteceta ppendeel ippeewede tap eeesitt 132 TOO GMT OF dalk osanaan AE TEE E E E deve seaegeavenss 133 Unwanted MMES enion A E cstandaedeeeaee oadeed ane 133 Black dots on Streaks sunsn a diene 133 Upelear tek Gestsson een te eer terre Merce tree EN 133 Appendix A Specifications HP LaserJet 3380 all in one 0 2 22 cece cececceeccce eee ee cette ce eeae cece teen eeececaaeaeeeeeeeeesecaaaaaeeeeeeeeeteesennaees 137 HP LaserJet 3380 all in one specifications cececcecceeeeeeeeeeeeeeeeeeeeeeeeseetieeeeeeeeneees 137 HP LaserJet 3380 all in one battery 0 0 cece ee eeeeeee eee teeeee eee teneeeeeeeeeeaeeeeeeneaeeees 139 Appendix B Regulatory Information vii viii FCC regulations uenea naea aea Manaa aaa a aa aaa 142 Telephone consumer protection act United States 0 cc eeceeeee settee eeeeteeeeeeeteeeeeee
51. If you want to use the Readiris program install it from the software CD ROM and then follow the instructions in the online Help 74 Chapter 5 Scanning ENWW Scanner resolution and color If you are printing a scanned image and the quality is not what you expected you might have selected a resolution or color setting in the scanner software that does not match your needs Resolution and color affect the following features of scanned images e Image clarity e Texture of gradations smooth or rough e Scan time e File size Resolution is measured in dots per inch dpi Color grayscale and black and white define the number of colors possible You can adjust the scanner hardware resolution to up to 600 dpi The software can perform an enhanced resolution up to 9 600 dpi You can set color and grayscale at 1 bit black and white or at 8 bit 256 levels of gray to 24 bit true color The resolution and color guidelines table lists simple tips that you can follow to meet your scanning needs Note Setting the resolution and color to a high value can create large files that take up disk space and slow the scanning process Before setting the resolution and color determine how you are going to use the scanned image Note The best resolution for color and grayscale images is achieved by scanning from the flatbed scanner rather than from the automatic document feeder ADF input tray Resolution and color guidelines The following tabl
52. LE TO THE SALE OF THIS PRODUCT TO YOU 156 Appendix C HP limited warranty statement ENWW D HP parts and accessories Use the following topics to find out about ordering parts and accessories for your device e Ordering HP parts and accessories e HP LaserJet print cartridges e DIMMs memory or font ENWW 157 Ordering HP parts and accessories HP parts and accessories charts You can increase the device s capabilities with optional accessories and supplies Use accessories and supplies designed specifically for your HP LaserJet 3380 all in one to ensure optimum performance Accessories Dual inline memory modules C7842A DIMMs C7843A C7845A C7846A Cables and interface 2 meter IEEE 1284 parallel C2950A accessories cable 3 meter IEEE 1284 parallel cable 2 meter USB Device Cable A B Automatic document feeder If your device did not come with C9143A ADF an ADF use this part number to order one Printing supplies HP multipurpose paper HP brand paper for a variety of HPM1120 uses 1 box of 10 reams 500 sheets each HP LaserJet paper Premium HP brand paper for HPJ1124 use with HP LaserJet printers 1 box of 10 reams 500 sheets each C2951A 8121 0539 HP multipurpose paper HP brand paper for a variety of HPM1120 uses 1 box of 10 reams 500 sheets each HP LaserJet paper Premium HP brand paper for HPJ1124 use with HP LaserJet printers 1 box of 10 reams 500 sheets each
53. Media jams occur in the automatic document feeder ADF e Copy defects are apparent e Scanned image is of poor quality e Part of the image did not scan e The scan takes too long e Error messages appear e The scanner did nothing e Scan quality is unacceptable Note Many of the functions that are described in this chapter also can be performed by using the HP toolbox For instructions about using the HP toolbox see Changing the settings by using the hp toolbox or the device control panel ENWW 97 Device does not turn on Try the tips in this section if the device does not turn on Is power reaching the device e If you are using a power strip make sure that the power strip is turned on Or try plugging the device directly into the power outlet e Test the power outlet to make sure that it is working e If you have plugged the device into a switched outlet make sure that the switch is on e Make sure that the power is turned on WARNING If the problem persists after you try the preceding remedies the device might be experiencing a mechanical failure Unplug the device from the power outlet and contact HP See the support flyer that came with the device for information about contacting HP 98 Chapter 8 Troubleshooting ENWW Pages print but are totally blank ENWW Try the tips in this section if pages exit the device but have nothing printed on them Is the sealing tape still in the
54. NTER 4 Use the lt or the gt button until the size of media that you have loaded appears You can select Letter Legal or A4 5 Press MENU ENTER to save your selection Using the device volume controls You can control the volume of the following sounds e The alarm sound that the device emits when it requires attention such as when the device door is open e The beeps that are emitted when you press the device control panel buttons 14 Chapter 2 Changing the settings by using the hp toolbox or the device control panel ENWW Note Note Note ENWW e The phone line sounds for outgoing faxes e The ring volume for incoming faxes To change the alarm volume The alarm sounds when the device is presenting an alert or critical error message The alarm duration length is either one or three seconds depending on the type of error 1 Press MENU ENTER Use the lt or the gt button to select Common settings and then press MENU ENTER Use the lt or the gt button to select Volume settings and then press MENU ENTER Press MENU ENTER to select Alarm volume Use the lt or the gt button to select Off Soft Medium or Loud oa fF WON Press MENU ENTER to save your selection The factory set default for the alarm volume is Soft To change the volume for the fax This setting determines the volume of various fax sounds that occur when the device is sending or receiving fax jobs 1 Press voLuME 2 Press
55. Packard media specifications for example the media is too moist or too rough See Device media specifications for more information The toner might be low See the start guide for information about installing a print cartridge Blank pages ENWW The original might have been loaded upside down In the automatic document feeder ADF load the original with the narrow side forward and the side to be scanned facing up See Loading originals to scan for instructions If blank pages are printing when you scan from the flatbed scanner make sure that the original document is loaded correctly Place the original document face down on the flatbed scanner with the upper left corner of the document at the lower right corner of the glass Make sure that the automatic document feeder ADF is empty The media might not meet Hewlett Packard media specifications for example the media is too moist or too rough See Device media specifications for more information The toner might be out See the start guide for information about installing a print cartridge The tape might not have been removed from the print cartridge See the start guide for information about installing a print cartridge Copy defects are apparent 125 Wrong original was copied e Make sure that the automatic document feeder ADF is empty Too light or dark e Try adjusting the settings e Make sure that the copy quality settings are correct See Adjusting t
56. Pages print but are totally blank 2 0 cece ee ene cece entre ee eaeeeeeaeeeeeaaeeeeeeaeeeeeeaeeeeeeaeeeeenaneeeeeas 99 Is the sealing tape still in the print Cartridge 22 2 ee cecceeeeeeeeeeeenteeeeeeeeeeeeeetaeeeeeenaeeeenaas 99 Does the document contain blank pages cecececeeeeeeeeeteeeeeeneeeeeeteeeeetiaeeeetnaeeeee 99 Does the configuration page Print 00 cece ee eeteee erent eee ee eaaeeeeeteeeeeetieeeeetnaeeeereaa 99 Is the original loaded Correctly eeccceeeeeeeeeeeeeeeeeeeneeeeeeceeeeeaeeeeeeeeeeeeaeeeeeiaeeeeeenaeeeeeaas 99 Pages did not print ao iaaea tes Mas eet diet aetna AAAA teenie des 100 Does a message appear on your Computer SCreeN ccccceceeeeeeeeeeeeeeeeeeeeeeeeeeteees 100 Is media being pulled into the device Correctly 0 0 ce ceeeeeeeeeeneeeeeeeeeteeeeeeeneeeeeeeeaees 100 Are media jams present 2 icc avis echecbvied ec eelicee ceuiendi vatiee ch vudecch viawectvndeee ceaugdeaeaadee eee 100 Is the parallel or USB Device Cable A B working and is it connected correctly 100 Are other devices running On your COMPUtEr 000 0 eeeeeeeee sence eee eeeeeeeetnteeeeeetneeeeeetnaeeeeee 100 Pages printed but a problem exists 0 cccccceececceeceeeeeceeeeceeeeeecaeaeeeeeteceaeaeeeeeeseeseeeeeeeeeeees 101 ls the print quality pOOr seccnien tie eis ee le Medel ein aged ed adie lige eae 101 Is the printed page different from what appears onscreen ccccece
57. acing up and with the top of the page leading into the ADF 2 Press start copy The odd numbered pages are copied and printed 3 Remove the stack from the ADF output tray and reload the stack with the last page facing up and with the top of the page leading into the ADF ENWW Copying photos two sided originals or books 57 4 Press start copy The even numbered pages are copied and printed 5 Collate the odd and even numbered printed copies pE 2 To copy a book 1 Lift the lid and place the book on the flatbed scanner with the page that you want to copy at the lower right corner of the glass 3 Gently press down on the lid to press the book to the flatbed scanner surface 4 SS 4 Press start copy or use one of the other scanning methods to copy the book See Understanding scanning methods for more information 58 Chapter 4 Copying ENWW ENWW scanning Use the following instructions to perform scanning tasks Loading originals to scan Understanding scanning methods Scanning from the device Windows Canceling a scan job Scanning a photo or a book Scanning by using hp LaserJet Scan software Windows Scanning from the device and HP Director Macintosh Scanning by using TWAIN compliant and WIA compliant software Scanning by using OCR Scanner resolution and color 59 Loading originals to scan Use these in
58. adding fonts and memory Connectivity A universal serial bus USB port compatible with 2 0 specifications and an IEEE 1284 B parallel port Print Up to 1 200 by 1 200 dpi resolution and PCL 6 and Adobe PostScript emulation Level 2 e Full functionality fax capabilities with a V 34 fax including a phone book fax polling delayed fax features and 4 MB of Flash memory for storing up to 250 pages e Reduce enlarge feature and up to 20 ppm automatic collation e 24 bit 600 dpi 9 600 interpolated color scanning ENWW Device features 3 Identifying the hardware components Use the following illustrations to identify the hardware components HP LaserJet 3380 all in one hardware components Q _ _ cog oo LS a eos o Automatic document feeder ADF input tray Flatbed scanner lid Device control panel Output bin Print cartridge door Priority input tray Media input tray Left side panel Left side panel latch 10 Fax interface ports 11 USB port 12 Parallel port 13 Power receptacle 14 Power switch 15 Straight through output door OMANDAABRWDHD 4 Chapter 1 Getting to know your device ENWW Identifying the device control panel components Use the following illustration to identify the device control panel components Device control panel components 1 Fax controls Use the fax controls to send and receive faxes and to change commonly used fax settings See the fax guide for information ab
59. aees 144 IC CS 03 WEQUIFEMONIS isacciansscceasssancvdddasdacelanseeesdanadnedsannndanatiadvadiaa a aaa a Eaa a eA 145 Regulatory information for the European Union countries regions seeen 146 Safety statements cece ceecceeeeeecceeeeeeeceeeeeeeeeceeeseaaeeeseaaeensseceeeessseeeeeesnaeceeneeeeeteneaaeetensaee 147 Laser safety statements 02 ends ove iA EEE 147 Canada DOC regulations ececeeeeeeree ee ente ee tnst tt eee ee tees ee eaeeeeeeaeeeeeeaaeeeesiaeeeseeaees 147 Laser statement for Finland 3 sccccdeeecsets ce sraa a E E aE EEN NEES 148 Korean EMI statement 0 ccccceceecececcceecaeceeeeeeeeeeeeeceaaaecaeeeeeeeeeeeteteetssaseeeeeeeeteeteeee 48 Australiaa cae td deeds Hae catan bantedeeeecauag aa eeaeeadae ea gauadiune ce casagtseeraehassqaveaseareeats abe 149 Declaration of Conformity 0 cece tee ee ine ieee ieee neee eee neeeeenieeeeeeneeeeete 150 Environmental product stewardship program ccccceceeeeeeeeeeeceeceeeeeeesecenaeeeeeeeeeeeeeneaes 151 Protecting the environment cece cece e reenter teeee ee eeeeeeeeeneeeeteceeeeseeeaeeseeeaeeeseaeeeeeanees 151 Ozone PFOGUCUOMN astaveccizesdeicesdesaeecededevadeavededecceadbaus ca tueneceadevas vast sdedes daseca i i 151 Energy CONSUMPTION 00 0 2 eee eeeeee cette eee e ete teste etaeeeeeetaeeeseetaeeeetetateeeetetateeeeeeee dO Toner consumpto sesten ia le leeenadacd ads aeeuasavenaatleiceetederoes aldenseerntmeeleaeds 151 PADer WS Crs fe
60. ans eedees EEE EEEE EEEE 63 Scanning to a folder Windows only ceceeeeeeeeee eee etee cette tenets eee taeeeeeeteeeeeeetnaeeeeereea 63 Canceling a SCAN JOD ative eseeesinceteted stage cee shaadi E EEEE TEA dageeneenetueeeetd 65 Scanning a photo or a DOOK 00 000 eee eee eee eee ne nee ee eee ee eee eerie ee tieee Aten Enne nunnat enna 66 SCANMING A PMO wateecsissteievteteetietedededeteetedaeiiniadeptaciieidiasvintastiehad ne aaitindctenacnnaaiente 66 Sanning A DOOK eee cece ard earen eee dae ce nee ab edd ea ate de eal eee ner gece aber ee 66 Scanning by using hp LaserJet Scan software Windows cceeeeeeeeeeeeee eee teetteeeeteeaeeed 68 Scanning to e mail ee eee 68 TO scan TOca flle cscecranceaniie in E E RA 69 Scanning to another software program eeececeeceeeeeeeeeeeeeeeeeeeeeeteeeeeeeseeeaeeeeeeeaeeeseaaees 69 Scanning to the Readiris OCR software ecceeeeeeeeeeeneeeeeeneeeseeeeeeseeeeeeeseeaeeeseeaeeeteenaes 70 Scanning from the device and HP Director Macintosh ccccceeeeeeeeeeeeeeeceeeeeeeeneeeeeeeeaees 71 SCANNING tO S Mall ocsceieceeadaceeeeetetaccensihecseds E EEE NEE EEA 71 SCANNING to A TS ecinic Erra EEA E ANA cedar 71 Scanning to a software progra sesecsiisissiiiedrikrin t eeeeeeeeeeeeaaeeeseeeaeeeeteeeaeeeseeeaeeeeeeenaees 72 Using page by page SCANNING 00 0 eect etree etter entire ee tnee ee unnt tn natnn nanten natnn nn atenua nenna ae ena 72 Scanning by using TWAIN complia
61. anual feed esinsin ANATAET 18 To print by using Manual feed 0 eee cence cette ee eeeeeaeeeeeeeaeeeseeaeeeeeeaaeeeeeeeaeeeseenaeeeeeeaas 18 Stopping or cancelmg a print JOD ae sicicaniacecacsicddeteacececsbucdessivedeadevdacceoncdeae sy sdadesdsGadesbleacaevleadanvdees 19 Printer Orivers recreere iina rosie ann iewey cable densi ve teense gu tienes eedue diane edaayy auees A 20 Changing print SCMINGS c 5 icie tecosgteveetecictts Aa tian ee esate neat eee 20 Understanding print quality settings ec eeeeeee een eeeeete ee ee tie ee eee aee nnu NaN NN NENEA aan EE Niinan 22 To temporarily change print quality settings 2 0 0 ceeeeeeeeeeneeeeeeeeeaeeeeeeaaeeeeeeetaeeeeeeeeaas 22 To change print quality settings for all future jobs 20 eeeceeeeetteeeeeeceeeeeneeeeeetaeeeeeaas 22 To use EconoMode to Save toner ceeeeeece cence ee enneeeee tates ee eaaeeeeeeeeeeeeenaeeeeeeneeeeeenaaes 23 Optimizing print quality for Media types ececceeceecceceeeeceeeeeeeeeceaaeceeeeeeeeeeeseeeesesenaneeeeeeeess 24 To gain access to the optimizing feature eee cece eee eeeeeeeeeeeeneeeeeeseeeaeeeeseeaaeeees 24 Device media specifications ccccecccceeeeeeeeeeceeeeeesenaeeeeeeeececaaeeeeeeeeeeaaeaeeeeeesecaaeaeeeeensenieaeees 25 Guidelines for using Mela sneri aaae devrait eee 26 PAD ESM reicinn a cdsaadaasaneddeeshannduegivnesedans iaaauaadedeaxssaaiaGasdagcadeaassednnsddvoans 26 Common media problems table
62. arencies and labels 34 troubleshooting 98 118 using manual feed 18 watermarks 45 priority input tray media specifications 8 product numbers 158 programming scan to button 63 ProRes 1200 print quality setting 22 PS printer driver 20 R Readiris OCR 6 recycling print cartridges 160 recycling program 152 reduced size 126 reducing copies 53 regulatory information 141 repackaging guidelines 168 repair services 168 repeating defects troubleshooting 112 replacement parts ordering 159 replacing ADF pickup roller assembly 93 device control panel cover 95 pickup roller 86 resolution faxing 138 printing 137 scanning 75 138 restoring factory settings 13 returning the unit 168 returns for supplies 152 ring volume adjusting 15 S safety statements 147 ENWW saving print cartridge toner 161 scan quality identifying and correcting defects 132 improving and preventing problems 132 troubleshooting 127 scanner no response 131 scanner capacities and ratings 138 scanning black and white 76 book 58 66 canceling 65 color 75 errormessages 130 grayscale 76 HP Director 71 LaserJet Scan 68 loading originals 60 margins 138 methods 62 OCR using 74 page by page 72 photos 57 66 quality improving unacceptable 132 resolution 75 138 takes too long 129 toa file 69 to a folder 63 to e mail 63 troubleshooting 127 TWAIN using 73 WIA using 73 separation pad ordering 159 service hardware 168 information form 170 set
63. aserJet Scan software starts you can make changes while you are previewing the image If the software program does not start automatically the image goes to the TWAIN enabled program immediately To scan from a TWAIN enabled program Start the scan from within the TWAIN enabled program See the software program Help or documentation for information about the commands and steps to use Scanning from a WIA enabled program Windows XP only WIA is another way to scan an image directly into a software program such as Microsoft Word WIA uses Microsoft software to scan instead of HP LaserJet Scan software Generally a software program is WIA enabled if it has a command such as Picture From Scanner or Camera in the Insert or File menu If you are unsure whether the program is WIA enabled see the software program Help or documentation To scan from a WIA enabled program Start the scan from within the WIA enabled program See the software program Help or documentation for information about the commands and steps to use OR In the Cameras and Scanner folder double click the device icon This opens the standard WIA enabled software program which enables you to scan to a file Scanning by using TWAIN compliant and WIA compliant software 73 Scanning by using OCR You can use OCR software to import scanned text into your preferred word processing program for editing Readiris The software CD ROM includes the Readiris OCR program
64. ask and does not proceed until someone attends to the situation After you correct the error the device either completes the task or returns to the Ready state The exception to this is when you want to use the main menus system Then the device changes the display so that you can use the menus system The following messages are generic alert messages that might appear on the device control panel display e Doc feeder jam Clear Reload e Document feeder mispick Reload e Door open or no print cartridge e Manual feed Press enter e Memory is low Press enter e No paper pickup enter to continue e No print cartridge e Printer jam Clear paper path e Printer tray is empty Add paper See Media jams occur in the automatic document feeder ADF or Media jams occur in the printer for more information about media jams Warning messages Warning messages are important enough to warrant notification They are of short duration but the condition that they describe might affect the completion of the task or the quality of the output When a warning message appears the active job might be canceled The message appears on the device control panel display for five seconds Device control panel error messages appear 117 The following messages are generic warning messages that might appear on the device control panel display e Device error enter to cont e Device is busy Try again later e Engine comm error e Memory
65. ast setting default for copying 52 setting for current copy job 52 copier capacities and ratings 137 copy contrast setting adjusting default 52 Index 175 adjusting for current copy job 52 copy quality adjusting 51 defaults adjusting 52 See also image quality troubleshooting copy quality copy quality improving and preventing problems 121 copying acoustic emissions 137 adjusting default copy size 53 book 58 66 books 57 canceling 50 changing number of copies 56 enlarging 53 loading originals 48 multipage stack of 2 sided originals 57 photos 57 quality improving unacceptable 121 reducing 53 reduction and enlargement capability 137 speed 137 starting ajob 50 troubleshooting 119 120 121 125 cover for device control panel replacing 95 creases troubleshooting 114 critical error messages 116 curling troubleshooting 114 custom media printing 37 Custom print quality setting 22 customer support form service 170 hardware service 168 D dark copying 126 darkness setting default for copying 52 setting for current copy job 52 Declaration of Conformity 147 150 default settings adjusting 20 restoring 13 device scanning from 63 separation pad changing 88 device control panel components 5 key press volume adjusting 15 languages changing 14 location 4 messages 116 printing configuration page 13 printing menu map 13 device control panel components fax controls 5 device control panel cover replacing 95 176 Index
66. b bond 60 to 216 g m 22 to 80 Ib cover 60 to 216 g m 22 to 80 Ib cover 135 to 163 g m 36 to 43 Ib bond 135 to 163 g m 36 to 43 Ib bond 250 sheets 75 g m 20 Ib bond 250 sheets 75 g m 20 Ib bond Maximum stack height 30 mm 1 18 in Maximum stack height 30 mm 1 18 in The following table lists the standard sizes of media that the device supports in the priority input tray Print media specifications 7 8 Priority input tray paper sizes Dimensions Weight or thickness Capacity Priority input tray Minimum size paper Maximum size paper Minimum size glossy paper Maximum size glossy paper Minimum size transparencies Maximum size transparencies Minimum size envelopes Maximum size envelopes Minimum size label Maximum size label Minimum size card stock Maximum size card stock 76 by 127 mm 3 by 5 in 216 by 356 mm 8 5 by 14 in 76 by 127 mm 3 by 5 in 216 by 356 mm 8 5 by 14 in 76 by 127 mm 3 by 5 in 216 by 356 mm 8 5 by 14 in 76 by 127 mm 3 by 5 in 216 by 356 mm 8 5 by 14 in 76 by 127 mm 3 by 5 in 216 by 356 mm 8 5 by 14 in 76 by 127 mm 3 by 5 in 216 by 356 mm 8 5 by 14 in 60 to 163 g m 16 to 43 Ib bond 60 to 163 g m 16 to 43 Ib bond 75 to 120 g m 20 to 32 Ib bond 75 to 120 g m 20 to 32 Ib bond 0 10 to 0 13 mm thick 4 to 5 mils thick 0 10 to 0 13 mm thick 4 to
67. be initiated from within the program Uniform resource locator the global address of documents and resources on the Internet The first part of the address indicates what protocol to use the second part specifies the IP address or the domain name where the resource is located USB compatible with 2 0 specifications watermarks WIA ENWW Universal serial bus USB is a standard that was developed by the USB Implementers Forum Inc to connect computers and peripherals Unlike the parallel port USB is designed to concurrently connect a single computer USB port to multiple peripherals A watermark adds background text to a document that is being printed For example Confidential can be printed in the background text of a document to indicate that the document is confidential A selection can be made from a set of predefined watermarks and the font size angle and style can be changed The printer can place the watermark on the first page only or all pages Windows Imaging Architecture WIA is an imaging architecture that is available in Windows Me and Windows XP A scan can be initiated from within these operating systems by using a WIA compliant scanner Glossary 173 174 Glossary ENWW Index Symbols Numerics 2 sided originals copying 57 2 sided printing 38 300 dpi print quality setting 22 600 dpi print quality setting 22 A accessories and parts 158 acoustic emissions 136 137 acoustic emissions while cop
68. box However if you click a link in the Other Links area you must have Internet access to go to the site associated with the link For more information see Other links Supported operating systems The HP toolbox is supported for the following operating systems e Windows 98 Windows Millennium Edition Me Windows 2000 and Windows XP e Mac OS X v10 1 and v10 2 The transmission control protocol Internet protocol TCP IP must be installed in the operating system for the HP toolbox to function Supported browsers To use the HP toolbox you must have one of the following browsers e Microsoft Internet Explorer 5 5 or later e Netscape Navigator 6 23 or later All pages can be printed from the browser To view the hp toolbox Open the HP toolbox in one of the following ways e On the desktop double click the HP toolbox icon e Double click the Status Client icon that is located in the system tray which is at the far right of the taskbar e On the Start menu point to HP LaserJet and then select hp Toolbox The HP toolbox opens in a Web browser After you open the URL you can bookmark it so that you can return to it quickly in the future Chapter 2 Changing the settings by using the hp toolbox or the device control panel ENWW Note ENWW The hp toolbox sections The HP toolbox contains the following sections Status tab Fax tab Scan to tab Troubleshooting tab Documentation tab Other links Each page
69. cades coed aa tah A aeae deaesiecnaveadegncnctes 105 Media jams occur in the printer ce ceeeeeeeeeeeeeeeeeeeeeee eee eeceeaeeeeteeeaaeeeseeeeaeeeeseeeeeeeeteeaaeees 106 PO Clean MOG a JAM irern airna na A TIATA AEA 106 To clear other media Jamena onenera rE E E E E EA 107 Tips to AVOID media JAMS ieena E aa aaa aA O Print quality Is Unacceptable isie a e a a e ee a aaa aaa 109 Light printsOr fade enion aa A 109 TONER SPOCKS E EE E E E kets E EEA 109 Dop OUS ar Se rc A meer ee 110 VeSrtiGallINGS sists 2 scshectutctucaadsieeteaittcesdisshecatiabaest ad steukadd EE EE 110 Gray DACKQROUNG sso c f aaa vas degniass ht equa ded saadetatagastaaaverehsane adavant aaa T 111 TONER SMEAR dora ate tes asia Mec than se tec eat Aad del akon Acts cae non ade aed 111 LOOSE TOMEI scaie eo tes hatin Ree es eae etree acs antec anteg lactis aati erate a a 112 Vertical repetitive Cele Cts reene a aa ahacceuticaicatenstdudetaaddcuadiandacatbeadadeeedade 112 Misformed characters 2 ccececcecceeeeceeeeeeeeeeeeaaeaecaeeeeeeeeeeesecacccueaeseeeeeeeseeesseeeennisaeees 113 Page Skew A A E EOE RR A 113 Cut OF WAVE EEE E EAE E E E E EE 114 Winkes Or Cea ES iera a ae a aaa a a aa aa aeaa Manish ek ease 114 Toner scatter outline 2 ccececeececccee cee nr eee eeeeeeeeeaeaaeeeceeeeeeeeeeeesaaaaaaaeeaeeeeeeeeeeeeeeenesenaaees 115 Device control panel error MESSAGES appear ee eeceeeeeeeeeeee cee eeeeeeeeeecaeceeeeeeeeseeeedieeeeeeeeeeees
70. ceeeeeeeteeeeeneeeeeees 101 Are the device settings appropriate for the print Media 2 0 2 0 ccceceeeceeeeeeeeeeeeeeteeee 101 Onscreen error MESSAGES appear eeeeeceeeceeeeeceee eee eeeeeee eee ceeeeeeeeseceeeeeeeeesesenaeeaeeeeeeeeeeeees 102 Printer not responding error writing to LPT 1 eeeeeeeeeeeeeeeeeeeeeeeeeeeeaeeeteeeneeeeeeeeanes 102 Cannot access port in use by another application 0 0 0 0 ceeceeeeeeeeteeeeeeeneeeeeeeeeeeeeea 102 Paper handling problems exist ccccceeeeeeeeeeecaeceeeeeeeseccacaeeeceeeeesecscaeeeeeeeeeeeeesniseaeeees 103 Print is skewed crooked annemi aaa a a RAA AAAA Aia seed 103 More than one sheet feeds at one time eect eceeeeee eee eeeeeeeeteeeeeeeeeseenaeeeeteeaaeenes 103 Device does not pull media from the media input tray ccccceeeeeeeeeeeeteeeeeeeeeeeeeeees 103 Media curls when fed through device essseseissssssirsseerrrsssrirrsssttrrnsstttnnssteennsssrennnsnenns 103 Printed page is different from what appears onscreen ss ssssssssessrirrrerssrerttrrrrnnsrrrrrrrrnn n 104 Is the text garbled incorrect or incomplete cececeeccecceceeeeeeeeeeeeneaeeeeeeeeeeeteneenaees 104 Are graphics or text missing Are there blank pages ccsececeeeeeseeeeeeeeesteeeeeeeeeaaes 104 Is the page format different from the format on another printer 22 00 0000 105 IS graphics Quality POOL 2 dccecu 2evessarvecs sa uceck state oicatesd sac
71. cipient is entered on the E mail tab the original is scanned and attached toa new e mail message but is not sent You can then enter an e mail recipient add text or other attachments and then send the message The options that you set in step 5 are for the current job only unless you save them as a Quick Set Chapter 5 Scanning ENWW Note Note ENWW To scan to a file 1 6 Load the originals that are to be scanned face up in the automatic document feeder ADF input tray Adjust the media guides to hold the originals in place OR Lift the flatbed scanner lid and load the original that is to be scanned face down on the flatbed scanner with the top left corner of the document at the lower right corner of the glass Gently close the lid On the computer click Start select Hewlett Packard select hp LaserJet 3380 and then select Scan OR Press START scan On the device HP LaserJet Scan software opens on the computer In the HP LaserJet Scan dialog box select Send it to a file Click Settings Set the scanning options that you want and then click OK to return to the HP LaserJet Scan dialog box Click Scan If prompted enter a file name The options that you set in step 5 are for the current job only unless you save them as a Quick Set Scanning to another software program Scanning to another software program allows you to scan to a program that is not TWAIN compliant or WIA compliant 1 Load th
72. cludes flatbed scanner lid Ordering HP parts and accessories 159 HP LaserJet print cartridges Note CAUTION This section contains the following information about HP LaserJet print cartridges e HP LaserJet print cartridges HP policy on non HP print cartridges Hewlett Packard Company cannot recommend the use of non HP print cartridges either new refilled or remanufactured Because they are not HP products HP cannot influence their design or control their quality Service or repair required as a result of using a non HP print cartridge will not be covered under the printer warranty The warranty does not apply to defects resulting from software interfacing or parts not supplied by HP To install a print cartridge For information about how to install a print cartridge see the start guide Storing print cartridges Do not remove the print cartridge from its package until you are ready to use it Some HP LaserJet print cartridge packages are stamped with an alphanumeric date code This code represents a 30 month period beyond the date of production in order to facilitate efficient inventory management processes between HP and its resellers It does not server as an indication of toner life shelf life or relate in any way to warranty terms and conditions To prevent damage to the print cartridge do not expose it to light Print cartridge life expectancy The life of the print cartridge depends on the amount of
73. contact Hewlett Packard at the phone numbers provided in the support flyer that came with the product 146 Appendix B Regulatory Information ENWW Safety statements WARNING ENWW Laser safety statement The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration has implemented regulations for laser products manufactured since August 1 1976 Compliance is mandatory for products marketed in the United States This printer is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968 Since radiation emitted inside this printer is completely confined within protective housings and external covers the laser beam cannot escape during any phase of normal user operation Using controls making adjustments or performing procedures other than those specified in this manual can result in exposure to hazardous radiation Canada DOC regulations This equipment complies with Canadian EMC Class B requirements Conforme la classe B des normes canadiennes de compatibilit lectromagn tiques lt lt CEM gt gt Safety statements 147 Laser statement for Finland LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP LaserJet 3380 all in one laserkirjoitin on k ytt j n kannalta turvallinen luokan 1 laserlaite Normaalissa k yt ss kirjoitt
74. contrast setting e Reducing or enlarging copies e Changing the copy collation setting e Changing the number of copies e Copying photos two sided originals or books Note Many of the functions that are described in this chapter also can be performed by using the HP toolbox For instructions about using the HP toolbox see Using the hp toolbox ENWW 47 Loading originals to copy Use these instructions to load originals into your device for copying For the best quality copies use the flatbed scanner See Selecting media for the automatic document feeder ADF for information about choosing original documents for copying To load originals onto the flatbed scanner 1 Make sure that the automatic document feeder ADF contains no media 2 Lift the flatbed scanner cover Place the original document face down on the flatbed scanner with the upper left corner of the document located in the lower right corner of the glass 4 Gently close the lid 5 The document is ready to be copied CAUTION To prevent damaging the device do not allow the scanner lid to fall onto the flatbed scanner surface Always close the scanner lid when the device is not in use 48 Chapter 4 Copying ENWW To load originals into the automatic document feeder ADF input tray Note ADF capacity is up to 50 sheets of 75 g m 20 Ib media depending on the thickness of the media or until the ADF input t
75. d and the spring loaded base If the separation pad is not straight or you see space on one side remove the separation pad make sure that the larger tab is on the right reinsert the separation pad and snap both sides into place Replacing the device separation pad 89 8 Reinsert the print cartridge and close the print cartridge door Note If the pad is not properly positioned the device might be noisy or the media might not feed at all 90 Chapter 7 Cleaning and maintenance ENWW Installing an ADF Note ENWW If you are experiencing repeated jams in the automatic document feeder ADF you might need to replace it See for information about ordering a replacement ADF To install a replacement ADF 1 Remove the flatbed scanner lid by opening it and gently lifting straight up If you are replacing an existing ADF you must first pull up both hinge tabs before lifting the ADF up and out of the device 2 On the new ADF unfold the hinges and pull up the tab on each hinge 3 K a Installing an ADF 91 5 Gently close the ADF lid CAUTION To avoid damaging the device do not allow the ADF lid to fall onto the flatbed scanner Always close the ADF lid when the device is not in use 6 Install the ADF input tray by aligning the two tabs on the input tray with the two grooves in the ADF lid and sliding the tray into the grooves until it snaps into place 92 Chapter 7 Cleaning and
76. device control panel display OR Use the alphanumeric buttons to type the number of copies between 1 and 99 that you want to make for your current job Press start copy to begin copying your job The change in the setting remains active for about two minutes after the copy job has been completed During this time Settings Custom appears on the device control panel display To change the default number of copies Poe Ne Se 5 On the device control panel press MENU ENTER Use the lt or the gt button to select Copy setup and then press MENU ENTER Use the lt or the gt button to select Def of copies and then press MENU ENTER Use the alphanumeric buttons to type the number of copies between 1 and 99 that you want as the default Press MENU ENTER to save your selection The factory set default for the number of copies is 1 Chapter 4 Copying ENWW Copying photos two sided originals or books To copy a photo 1 Place the photo on the flatbed scanner with the picture side down and the top left corner of the photo in the lower right corner of the glass 2 Gently close the lid 3 You are now ready to copy the photo by using one of the scanning methods See Understanding scanning methods for more information To copy a multiple page stack of two sided originals 1 Load the stack of originals to be copied into the automatic document feeder ADF with the first page f
77. dia input tray Make sure that the top of the media is forward and the side to be printed on the rough side of transparencies is facing up Se e lt 5 34 Chapter 3 Printing ENWW 4 For Windows printer drivers on the Paper tab or the Paper Quality tab select the correct media type from the Type is drop down list For Macintosh printer drivers on the Paper Quality tab or the Paper tab the Paper Type Quality tab for some Macintosh drivers select the correct media type Note Not all device features are available for all printer drivers or operating systems See the device properties driver online Help for information about the available features for the driver 5 Print the document Remove the media from the back of the device as it exits to prevent it from sticking together and place the printed pages on a flat surface ENWW Printing on transparencies and labels 35 Printing on letterhead and preprinted forms Note 36 Only use letterhead or preprinted forms that are recommended for use in laser printers such as HP laser quality letterhead and preprinted forms See Device media specifications for more information Use these instructions to print documents on letterhead or preprinted forms To print on letterhead and preprinted forms 1 Load the media with the top forward and the side to be printed on facing up 2 Adjust the media guides to fit the width of the media 3 Print the document To pri
78. dia specifications for more information This product is suitable for the use of recycled paper according to DIN 19309 Material restrictions This HP product contains mercury in the fluorescent lamp or scanner that may require special handling at end of life This HP product contains lead in solder This HP product contains a battery that might require special handling at end of life Lithium Carbon Monofluoride solid button cell 152 Appendix B Regulatory Information ENWW ENWW Weight approx 1 gram User Removable No Location on formatter PC board one battery per product For recycling information you can contact http www hp com go recycle or contact your local authorities or the Electronics Industries Alliance htto www eiae org Nederlands Toepassing De batterij wordt gebruikt als reserve energiebron voor de tijdklok die wordt gebruikt voor het faxgedeelte van het apparaat Locatie van de batterij De batterij wordt bij de fabricage distributie van het product op de formatter gesoldeerd Voorschriften e Richtlijn van de Europese Unie met betrekking tot batterijen Deze batterij komt niet in aanmerking voor de richtlijnen e Bijzondere bepaling A45 voor UN standaard Deze batterij is een niet gevaarlijk artikel Levensduur De batterij is ontworpen om minstens even lang mee te gaan als het product Batterijfabrikanten Rayovac Madison WI USA and Panasonic Secaucus NJ USA Het ontw
79. e changes to the default settings 4 On the settings options click Save Custom Setting 5 To invoke the settings when printing a document select the Custom option in the Saved Settings section To change settings for a print job Windows On the File menu click Print In the Print dialog box click Properties Change the settings that you want to apply for the current print job and then click OK To change settings for a print job Macintosh On the File menu select Print Use the Print dialog box to set print options Note The actual steps can vary these are the most common methods ENWW Printer drivers 21 Understanding print quality settings Print quality settings affect how light or dark the print is on the page and the style in which the graphics are printed You can also use the print quality settings to optimize the print quality for a specific media type See Optimizing print quality for media types for more information You can change the settings in the device properties to accommodate the types of jobs that you are printing The following settings are available depending on the printer driver that you are using e Best Quality ProRes 1200 This setting produces 1 200 dots per inch dpi resolution and provides the best print quality e Faster Printing FastRes 1200 The resolution is rendered differently so that the job can print faster This is the default setting e 600 dpi e 300 dpi e Custom This
80. e clearing the media jam turn it on again and then resend the printing or copying job If the media has jammed in the automatic document feeder ADF see Media jams occur in the automatic document feeder ADF Tips to avoid media jams e Make sure that the input tray is not overfilled The input tray capacity varies depending on the type of media that you are using e Check that the input tray is securely in place e Do not add media to the input tray while the device is printing e Use only HP recommended media types See Device media specifications for more information about media types e Do not let media stack up in the output bin The media type and the amount of toner used affect the output bin capacity 108 Chapter 8 Troubleshooting ENWW Print quality is unacceptable This section provides information about identifying and correcting print defects Note Check the power connection Make sure that the power cord is firmly connected to both the device and the power supply box Plug the power cord into a grounded AC power outlet Hewlett Packard does not recommend the use of uninterrupted power supply UPS battery backup devices or surge suppressors with this device Many surge suppressors and battery backups can cause print defects Light print or fade Aa gt Cc Aa gt Cc Aa gt Cc Aa gt Cc Aa gt Cc e The toner supply is low See HP LaserJet print cartridges for more information e Th
81. e describes the recommended resolution and color settings for different types of scan jobs Intended use Recommended resolution Recommended color settings E mail 150 dpi e Black and White if the image does not require smooth gradation e Grayscale if the image requires smooth gradation Color if the image is in color Edit text 300 dpi Black and White Print graphics or text 600 dpi for complex graphics or e Black and White for text and if you want to significantly line art enlarge the document e Grayscale for shaded or 300 dpi for normal graphics and colored graphics and text photos 150 dpi for photos e Color if the image is in color ENWW Scanner resolution and color 75 Intended use Recommended resolution Recommended color settings Display on screen 75 dpi Black and White for text Grayscale for graphics and photos Color if the image is in color Color You can set the color values to the following settings when scanning Recommended use Color Use this setting for high quality color photos or documents in which the color is important Black and White Use this setting for text documents Grayscale Use this setting when file size is an issue or when you want a document or photograph to be scanned quickly 76 Chapter 5 Scanning ENWW ENWW Faxing For instructions about using the device fax functionality see the fax guide that came with the device 77 78 Chapter 6 Faxing ENWW ENWW
82. e device first i E Z Zam 7 Sil RY Za 40 Chapter 3 Printing ENWW 7 Replace the priority input tray ENWW Printing on both sides of the media manual duplexing 41 Printing multiple pages on a single sheet of media You can select the number of pages that you want to print on a single sheet of media If you choose to print more than one page per sheet the pages appear smaller and are arranged on the sheet in the order that they would otherwise be printed You can specify up to 9 pages per sheet of media for Macintosh or up to 16 for Windows To print multiple pages on a single sheet Windows 1 Inthe software program open the device properties printer driver See Changing print settings for instructions 2 On the Finishing tab under Pages Per Sheet select the number of pages per sheet that you want to print You can print up to 16 pages per sheet 3 Select the check box for page borders if you want the printed pages to have borders Use the drop down list to select the order in which pages are printed on the sheet To print multiple pages on a single sheet Macintosh 1 Inthe General drop down list select Layout 2 Inthe Pages Per Sheet drop down list select the number of pages per sheet to print You can print up to nine pages per sheet 4
83. e media See Optimizing print quality for media types for more information elf toner smears appear on the leading edge of the media the media guides might be dirty Wipe the media guides with a dry lint free cloth See Cleaning the media path for more information e Check the media type and quality e Try installing a new HP print cartridge See the start guide for instructions ENWW Print quality is unacceptable 111 Loose toner AQGBe amp c KARBACC e Check Type is on the Paper tab or the Paper Quality tab of the printer driver the Paper Type Quality tab for some Macintosh drivers and select the media that you are using See Optimizing print quality for media types for instructions This feature is also available in the HP toolbox e Clean the inside of the device See Cleaning and maintenance for instructions e Check the media type and quality See Device media specifications for more information e Try installing a new HP print cartridge See the start guide for instructions e Plug the device directly into an alternating current AC outlet instead of into a power strip Vertical repetitive defects AaBbCc AaBbCc_ AaBoCc AaBboCc AaBbce e The print cartridge might be damaged If a repetitive mark occurs at the same spot on the page install a new HP print cartridge See the start guide for instructions e The internal parts might have toner on them See Clea
84. e media might not meet Hewlett Packard media specifications for example the media is too moist or too rough See Device media specifications for more information If the whole page is light the print density adjustment is too light or EconoMode might be turned on Adjust the print density and turn off EconoMode in the device properties See Saving toner for more information Toner specks AQBbGc AQBbCc AaBbCc e The media might not meet Hewlett Packard media specifications for example the media is too moist or too rough See Device media specifications for more information e The device might need to be cleaned See Cleaning the media path for instructions ENWW Print quality is unacceptable 109 Note 110 Dropouts AQABOCc AQBboCc AcbeCc AcBbCc AQBoCc e A single sheet of media might be defective Try reprinting the job e The moisture content of the media is uneven or the media has moist spots on the surface Try printing on different media See Device media specifications for more information e The media lot is bad The manufacturing processes can cause some areas to reject toner Try a different type of media e The print cartridge might be defective See HP LaserJet print cartridges for more information e Check Type is on the Paper tab or the Paper Quality tab of the printer driver the Paper Type Quality tab for some Macintosh drivers and make sure that it is set to the
85. e originals that are to be scanned face up in the automatic document feeder ADF input tray Adjust the media guides to hold the originals in place OR Lift the flatbed scanner lid and load the original that is to be scanned face down on the flatbed scanner with the top left corner of the document at the lower right corner of the glass Gently close the lid On the computer click Start select Hewlett Packard select hp LaserJet 3380 and then select Scan OR Press START scan On the device HP LaserJet Scan software opens on the computer In the HP LaserJet Scan dialog box select Send it to another software application Click Settings Set the options that you want On the Other Applications tab click Browse to locate the program s executable file which has the file extension exe You can also type the location of the executable file You can save the settings using the Quick Sets option on the General tab If you then select the check box after saving a Quick Set the saved settings will be the default settings the next time you scan to another software program 6 Select the file type that is supported by this software program Scanning by using hp LaserJet Scan software Windows 69 Note Note 70 7 Click OK to return to the HP LaserJet Scan dialog box 8 Click Scan The options that you set in step 5 are for the current job only unless you save them as a Quick Set Scanning to the Readiris OCR software
86. e the lt or the gt button to select the option for how you normally want to reduce or enlarge copies You can select Original 100 Ltr gt A4 97 A4 gt Ltr 94 Lgl gt Ltr 78 Lgl gt A4 83 Full Page 91 Fit to page 2 pages sheet 4 pages sheet or Custom 25 400 If you select Custom 25 400 type in the percentage of the original size that you normally want for copies If you select 2 pages sheet or 4 pages sheet select the orientation portrait or landscape Press MENU ENTER to save your selection Chapter 4 Copying ENWW Changing the copy collation setting Note Note ENWW You can set the device to automatically collate multiple copies into sets For example if you are making two copies of three pages and the automatic collation is on the pages print in this order 1 2 3 1 2 3 If automatic collation is off the pages print in this order 1 1 2 2 3 3 To use the automatic collation the original document must fit into the memory If it does not the device makes only one copy and a message appears notifying you of the change If that happens use one of the following methods to finish the job e Split the job into smaller jobs that contain fewer pages e Make only one copy of the document at a time e Turn off the automatic collation e f using the Best Photo quality setting try using the Photo setting instead The collation setting you select is in effect for all copies until you change the setting
87. e too full See the start guide for information about loading input trays e Check the media type and quality See Device media specifications for more information ENWW Print quality is unacceptable 113 Curl or wave e Check the media type and quality Both high temperature and humidity can cause media to curl See Device media specifications for more information e The media might have been in the input tray for a long time Turn over the stack of media in the input tray Also try rotating the media 180 in the input tray e Open the straight through output door and try printing by using the straight through media path e The fuser temperature might be too high See Optimizing print quality for media types for instructions This feature is also available in the HP toolbox You can also adjust the fuser temperature using the device control panel The Less paper curl setting in the Service menu sets the fuser temperature to the lowest setting The factory set default is Off Use the following instructions to turn this setting on 1 On the device control panel press MENU ENTER 2 Use the lt or the gt button to select Service and then press MENU ENTER 3 Use the lt or the gt button to select Less paper curl and then press MENU ENTER Wrinkles or creases AaBbCc AaBboCc AaBboCc AaBoCc AaQBbCc e Make sure that the media is loaded properly See the start guide for information about loading
88. e will not fail to execute its programming instructions after the date of purchase for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software which does not execute its programming instructions due to such defects HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or e improper site preparation or maintenance TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Some countries regions states or provinces do not allow limita
89. ed in every new HP LaserJet print cartridge and consumables package HP printing supplies returns and recycling program information Since 1990 the HP Printing Supplies Returns and Recycling Program has collected millions of used LaserJet print cartridges that otherwise may have been discarded in the world s landfills The HP LaserJet print cartridges and supplies are collected and bulk shipped to our resource and recovery partners who disassemble the cartridge After a thorough quality inspection selected parts are reclaimed for use in new cartridges Remaining materials are separated and converted into raw materials for use by other industries to make a variety of useful products U S returns For a more environmentally responsible return of used cartridges and supplies HP encourages the use of bulk returns Simply bundle two or more cartridges together and use the single pre paid pre addressed UPS label that is supplied in the package For more information in the U S call 1 800 340 2445 or visit the HP LaserJet Supplies website at http www hp com recycle Non U S returns Non U S customers should call the local HP Sales and Service Office or visit the http www hp com recycle web site for further information regarding availability of the HP Supplies Returns and Recycling Program Paper This product is capable of using recycled papers when the paper meets the guidelines outlined in the Print Media Guide See Device me
90. edia jams occur in the printer Occasionally media becomes jammed during a print job Try the following remedies before you attempt to clear the jam e Make sure that you are printing with media that meets specifications See Device media specifications for more information e Make sure that you are printing with media that is not wrinkled folded or damaged e Make sure that the device is clean See Cleaning the media path for more information e Make sure that the input trays are loaded properly and are not too full See the getting started guide for information about loading input trays e Ifyou are printing to the straight through output path close and open the door again to make sure that the green pressure release levers are closed To clear a media jam CAUTION Media jams might result in loose toner on the page If you get any toner on your clothes wash them in cold water Hot water will permanently set the toner into the fabric If you get any toner on your hands wash them in cold water Do not use a sharp object such as a pencil or scissors to remove jammed media 1 Open the print cartridge door and the straight through output door 2 Rotate the green pressure release levers at the back of the device downward If you can remove the media from the front of the device without removing the print cartridge do so and continue with step 4 106 Chapter 8 Troubleshooting ENWW CAUTION Note Note CAUTION
91. eeeeeeseeeaeeeseeeaeeeeeeaeess 56 To change the number of copies for the Current job cececeeeeeeceeceeeeeeeeeeeseeseenteeaeess 56 To change the default number Of COPIES c ccccceceeeeeeeeeteeeeecaecaeeeeeeeeeteteteeesensaeaeeees 56 Copying photos two sided originals or DOOKS cccceseenecceceeeeeeeeeecaeaeceeeeeeesencaeaaeeeeeeeenes 57 TO COPY a PNOlO ai cencceisteccaiczteanceunacnadadaadacetvanccuecdandaundeendaasdsuesss aalelandebacadenccgiteaaetusbananctedananes 57 To copy a multiple page stack of two sided originals ececcceeeeeeeeeeeeeeeeeesenneeeees 57 TO COPY ADOORK ccsiscracverccaccesvnauteden cagacasaacucdnad cabvenanngdcexeaauaduns dada easvacduanbasedytarancdasnedcedacasencten 58 5 Scanning Loading originals to SGAN wits cous ects oeeeded Nciatennaddeavied snide sinteded AE 60 Loading originals onto the flatbed scanner ceeeeeeteeeeeeee tee eeeeeeeeeeeeeeeeeeteeeeeeeeeeaaees 60 Loading originals into the automatic document feeder ADF input tray ee 61 ENWW ENWW Understanding scanning Methods cceececcee teen eect tent ee ee eeeeeeetaeeeeeeaaeeeeeeaeeeeeeenaeeeeneaes 62 Scanning from the device WINCOWS cee ttre ee tttte eee e tite ee ee taaee eee teeeeeeteeeeeniieeeeee 63 Programming the device Scan to button 2 0 eee teeter ettee reer etieeeeertaeeeeertaeeeeereeadl 63 SCANNING tO eMail oi ces seecetecusyee el Aedeeets aves ev
92. el or USB Device Cable A B at both ends and reconnect it e Try printing a job that has printed in the past e Try using a different IEEE 1284 B compliant parallel cable or USB Device Cable A B See Ordering HP parts and accessories e Contact the manufacturer of your computer about changing parallel port settings to an extended capabilities port ECP mode Are other devices running on your computer e The device might not share a parallel port If you have an external hard drive or network switchbox that is connected to the same port as the device the other device might be interfering To connect and use the device you must disconnect the other device or you must use two parallel ports on the computer e You might need to add another interface card Hewlett Packard strongly recommends an ECP parallel interface card 100 Chapter 8 Troubleshooting ENWW Pages printed but a problem exists Try these tips when pages are printed but a problem exists Is the print quality poor See Print quality is unacceptable for more information Is the printed page different from what appears onscreen See Printed page is different from what appears onscreen for more information Are the device settings appropriate for the print media See Paper handling problems exist for more information ENWW Pages printed but a problem exists 101 Onscreen error messages appear If the following messages appear onscreen use the a
93. el port is strongly recommended See the documentation that came with your computer for more information about your port Some devices might not share the parallel port with the device If you have an external hard drive or you have a network switchbox connected to the same USB or parallel port as the device the other device might be interfering To connect and use the device you must disconnect the other device or you must use two ports on the computer You might need to add another parallel interface card Hewlett Packard strongly recommends that you use an ECP parallel interface card See the documentation that came with your computer for more information about installing an additional parallel interface card or resolving device conflicts Verify that the correct TWAIN source is selected In the software check the TWAIN source by selecting Select Scanner from the File menu 130 Chapter 8 Troubleshooting ENWW The scanner did nothing ENWW Is the original loaded correctly Make sure that the original is loaded correctly ADF input tray Top down in the ADF input tray with the side to be scanned face up See Loading originals into the automatic document feeder ADF input tray for more information Flatbed scanner Place the original document face down on the flatbed scanner with the top left corner of the document at the lower right corner of the glass The scanner did nothing 131 Scan quality is unacceptable This sectio
94. elephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service If trouble is experienced with this equipment please see the numbers in the front of this manual for repair and or warranty information If the trouble is causing harm to the telephone network the telephone company may request you remove the equipment from the network until the problem is resolved The following repairs can be done by the customer Replace any original equipment that came with the product This includes the print cartridge the supports for trays and bins the power cord and the telephone cord It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected This is to avoid damage to the equipment caused by local lightning strikes and other electrical surges FCC regulations 143 Telephone consumer protection act United States The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of
95. ent is loaded correctly Place the original document face down on the flatbed scanner with the top left corner of the document at the lower right corner of the glass Also make sure that the ADF is empty 132 Chapter 8 Troubleshooting ENWW ENWW Too light or dark e Try adjusting the settings Make sure you have the correct resolution and color settings See Scanner resolution and color for more information Unwanted lines e ink glue correction fluid or an unwanted substance might be on the glass Try cleaning the flatbed scanner surface See Cleaning the outside of the device for instructions Black dots or streaks e ink glue correction fluid or an unwanted substance might be on the glass Try cleaning the flatbed scanner surface See Cleaning the outside of the device for instructions Unclear text e Try adjusting the settings Make sure you have the correct resolution and color settings See Scanner resolution and color for more information Scan quality is unacceptable 133 134 Chapter 8 Troubleshooting ENWW ENWW Specifications See these sections for specifications information about the following e HP LaserJet 3380 all in one Physical specifications HP LaserJet 3380 496 mm 520 7 mm 546 1 mm 15 9 kg all in one 19 5 in 20 5 in 21 5 in 35 Ibs Environmental specifications Category Specification Operating environment the device is plugged into Temperature 15 to 32
96. er setting On the device control panel press MENU ENTER Use the lt or the gt button to select Copy setup and then press MENU ENTER Use the lt or the gt button to select Def Light Dark and then press MENU ENTER T EN a Use the lt or the gt button to adjust the setting Move the slider to the left to make all of the copies lighter than the original or move the slider to the right to make all of the copies darker than the original 5 Press menu enTeR to save the selection Chapter 4 Copying ENWW Reducing or enlarging copies Note Note Note ENWW The device can reduce copies to as little as 25 percent of the original or enlarge copies to as much as 400 percent of the original It can also make the following reductions or enlargements automatically e Original 100 e Lgl gt Ltr 78 e Lgl gt A4 83 e A4 gt Ltr 94 e Ltr gt A4 97 e Full Page 91 e Fit to page e 2 pages sheet e Apages sheet e Custom 25 400 When using the Fit to page setting copy from the flatbed scanner only When using the 2 pages sheet or 4 pages sheet setting copy from the automatic document feeder ADF only Also after selecting the 2 pages sheet or 4 pages sheet option you must select the page orientation portrait or landscape To reduce or enlarge copies for the current job To reduce or enlarge copies for the current job only use the following instructions The change in the setting remains active for ab
97. erp en de specificaties kunnen zonder kennisgeving worden gewijzigd D Batterij niet weggooien maar inleveren als KCA For more information On HP s environmental programs including e Product environmental profile sheet for this and many related HP products e HP s commitment to the environment e HP s environmental management system e HP s end of life product return and recycling program e Material Safety Data Sheets See http www hp com go environment or http www hp com hpinfo community environment Environmental product stewardship program 153 Material safety data sheets Material Safety Data Sheets MSDS can be obtained by contacting the HP LaserJet Supplies web site at http www hp com hpinfo community environment productinfo safety htm 154 Appendix B Regulatory Information ENWW C HP limited warranty statement HP LaserJet 3380 all in one ONE YEAR LIMITED WARRANTY HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet 3380 all in one One year HP warrants to you the end user customer that HP hardware accessories and supplies will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products may be either new or equivalent in performance to new HP warrants to you that HP softwar
98. esniedseeenlias 84 To clean the media path cccccccceccecceeeeeeeeeeeeeeaaneeeeeeeeeeeeseesesaaaaeeeeeeseeeeesseeeensseaeess 84 Cleaning the pickup roller cccccccecesscceceeeeeeeeeeeeeeeeceeaaeeeeeeeeeaaaeeeeeeeaseeaeeeeeesseendieeeeseeseeaees 85 To clean the pickup roller cccccececececncceceeeee aiia aa iiaiai ai aaie 85 Replacing the pickup roller wiccceivssscewatcucestadientacncderaanstensandcctuancadesancabssnaacedssanagaavedsuassandembnders 86 To replace the pickup roller c cccccceceeeeeeeeceeceeeeeeesececeeeeeeeeseeseccanaeeeeeeeeesecsunaeeaeeeeeess 86 Replacing the device Separation pad cccccecceeeeeeeeeeneeceeeeeeeeeeeeeeteceaecaeeeeeeeeeeeteseeeennaeeas 88 To replace the device separation pad cccceceeeeeeeeneeceeeeeeeeseeeaeeeeeeeeesecinenaneeeeeeeeeees 88 Installing an ADF srna eaaa ENAA EA EET 91 To install a replacement ADF 0 ccccesceececnecceeeeeeeeece aaa cee eesesecceneaeeeeeseeeseceieaeeeeeeeeeeees 91 Replacing an ADF pickup roller assembly ccccceeeeeeeeeecceeeeeeeeeeeeaeeeeeeeeseecseaeeeeeesesenaeeas 93 Removing and replacing the device control panel COVED ceceeeeeeeeeeeeeeeteeeeettteeeeeetneeeeees 95 8 Troubleshooting Device does NOMUIM ON wit ciiientonnencidetagennlen aaiehonaindieiadtaasiaeaeined 98 Is power reaching the device oo eeeeeeeeteeeeeene eter eines ee tieeeee tees eesieeeeetaeeeetiieeeeseieeeereaa 98
99. evice to accommodate the copy job If you are copying to standard weight media use the output bin door closed If you are copying to heavy media use the straight through media path door open If your device frequently feeds more than one page at a time replace the separation pad For more information see Replacing the device separation pad Use or make a carrier sheet to protect your originals Recurring feed problems indicate the copier separation pad is worn See Ordering HP parts and accessories to order a new separation pad See Replacing the device separation pad for more information about replacing the separation pad Copy quality is unacceptable 121 Media jams occur in the automatic document feeder ADF Occasionally media becomes jammed during a copy scan or fax job You are notified of a media jam by a software error message and the Doc feeder jam Clear Reload message that appears on the device control panel display The ADF input tray is loaded incorrectly or is too full See Loading originals to scan for more information The media does not meet HP specifications See Selecting media for the automatic document feeder ADF for more information Typical automatic document feeder ADF jam locations Input tray areas If the page is sticking out of the input tray try to remove it gently from the input tray without tearing the page If you feel resistance see To clear a media jam from the a
100. g 100 paper 178 Index common problems 26 guidelines 26 optimizing print quality 24 size maximum 137 size minimum 137 sizes default adjustments 14 specifications 7 25 weight 137 See also special media paper path cleaning 84 parallel port 4 138 part numbers 158 parts and accessories 158 path of media cleaning 84 PCL 5e printer driver 20 PCL 6 printer driver 20 phone lines See telephone lines photo scanning troubleshooting 127 photos copying 57 physical specifications device 135 pickup roller changing 86 cleaning 85 picture scanning troubleshooting 127 port availability 138 ports cannot access 102 on printer 4 138 PostScript printer driver 20 power problems 98 power receptacle 4 power specifications device 136 power switch 4 PowerSave mode 136 preprinted forms printing 36 print cartridge cleaning 82 HP policy on non HP print cartridges 160 installing 160 life expectancy 160 recycling 160 storing 160 print cartridges saving toner 161 print jobs canceling 19 print quality changing 22 improving unacceptable 109 optimizing for media types 24 print quality understanding settings 22 printer ENWW capacities and ratings 137 drivers requirements for 20 media path cleaning 84 printing booklets 43 both sides of media 38 canceling 19 card stock 37 custom media 37 device control panel menu map 13 envelopes 31 letterhead 36 multiple pages on a single sheet 42 preprinted forms 36 speed 137 transp
101. g remains active for about two minutes after the copy job has been completed During this time Settings Custom appears on the device control panel display To adjust the default copy quality On the device control panel press MENU ENTER Use the lt or the gt button to select Copy setup and then press MENU ENTER Press MENU ENTER to select Default Quality Use the lt or the gt button to scroll through the choices Doe NS Press MENU ENTER to save the selection ENWW Adjusting the copy quality 51 Adjusting the lighter darker contrast setting Note 52 The lighter darker setting affects the lightness or darkness contrast of the copy Use the following procedure to change the contrast for the current copy job only To adjust the lighter darker setting for the current job 1 On the device control panel press LiGHTER DARKER to see the current contrast setting 2 Use the lt or the gt button to adjust the setting Move the slider to the left to make the copy lighter than the original or move the slider to the right to make the copy darker than the original 3 Press start copy to save the selection and immediately start the copy job or press MENu ENTER to save the selection without starting the job The change in the setting remains active for about two minutes after the copy job has been completed During this time Settings Custom appears on the device control panel display To adjust the default lighter dark
102. ge Repeat step 6 for each page of the original After all of the pages have been scanned click Send Now OR Click the Save As icon to save the pages to a file Chapter 5 Scanning ENWW Scanning by using TWAIN compliant and WIA compliant software Note Note ENWW The device is TWAIN compliant and Windows Imaging Application WIA compliant The device works with Windows based and Macintosh based programs that support TWAIN compliant or WIA compliant scanning devices If the software program you are using is not TWAIN compliant or WIA compliant see Scanning to another software program Using TWAIN compliant and WIA compliant software While you are in a TWAIN enabled or WIA enabled program you can gain access to the scanning feature and scan an image directly into the open program For more information see the Help file or the documentation that came with your TWAIN compliant or WIA compliant software program Scanning from a TWAIN enabled program The Macintosh device software complies with TWAIN version 1 9 requirements Generally a software program is TWAIN enabled if it has a command such as Acquire File Acquire Scan Import New Object Insert from or Scanner If you are unsure whether the program is compliant or you do not know what the command is called see the software program Help or documentation When scanning from a TWAIN enabled program the HP LaserJet Scan software might start automatically If HP L
103. he FCC registration number and ringer equivalence number REN for this equipment If requested this information must be provided to the telephone company The REN is used to determine the quantity of devices which may be connected to the telephone line Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to the line as determined by the total RENs contact the telephone company to determine the maximum REN for the calling area This equipment uses the following USOC jacks RJ11C 142 Appendix B Regulatory Information ENWW ENWW An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant This equipment cannot be used on telephone company provided coin service Connection to Party Line Service is subject to state tariffs If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required If advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The t
104. he copy quality for more information Unwanted lines BoCa BoCa BoCa BoCa BoCad e Make sure that the priority input tray is in place DDD e Try cleaning the flatbed scanner See Cleaning the outside of the device for instructions e The photosensitive drum inside the print cartridge might be scratched Install a new HP print cartridge See the start guide for information about installing a print cartridge Black dots or streaks e ink glue correction fluid or another unwanted substance might be on the automatic document feeder ADF or flatbed scanner Try cleaning the device See Cleaning the outside of the device for instructions Unclear text e Try adjusting the settings e Make sure that the copy quality settings are correct See Adjusting the copy quality for more information e See the device software Help for more information about changing the settings Reduced size e The software settings might be set to reduce the scanned image e See the HP toolbox Help for more information about changing the settings 126 Chapter 8 Troubleshooting ENWW Scanned image is of poor quality ENWW Is the original a second generation photo or picture Reprinted photographs such as those in newspapers or magazines are printed by using tiny dots of ink that make an interpretation of the original photograph which dramatically decreases the quality Often the ink dots form unwanted patte
105. he first page to be scanned on top of the stack 3 Slide the stack into the ADF until it does not move any farther 4 Adjust the media guides until they are snug against the stack 5 The originals are now ready to be scanned CAUTION To prevent damaging the device do not use an original that contains correction tape correction fluid or staples ENWW Loading originals to scan 61 Understanding scanning methods Note Note 62 You can scan an item in the following ways e Scan from the device Start scanning directly from the device by using the device control panel scan buttons The scan To button can be programmed to scan to a folder Windows only or to scan to e mail For more information see Scanning from the device Windows e Scan from hp LaserJet Scan software Windows Press start scan on the device control panel to start the hp LaserJet Scan program You can also start hp LaserJet Scan software directly from the computer For more information see Scanning by using hp LaserJet Scan software Windows HP LaserJet Scan software is not supported for networked connections e Scan from HP Director Macintosh Insert an original into the automatic document feeder ADF to open the HP Director window You can also start the HP Director from the computer by clicking the HP Director Dock alias OS X only or desktop alias For more information see Scanning from the device and HP Director Macintosh
106. her software program These settings do not affect other users on a network Use one of the following methods to change the print settings You can also change some of the printer settings through the HP toolbox For more information about the HP toolbox see Using the hp toolbox To change default settings across all programs Windows Windows 98 Windows Me and Windows XP Home From the Start menu point to Settings and then click Printers Right click the device icon and then click Properties Make the necessary changes to the settings and then click OK Windows NT 4 0 Windows 2000 and Windows XP Professional From the Start menu point to Settings and then click Printers For Windows 2000 right click the device icon and then click Printing Preferences For Windows NT 4 0 right click the device icon and then click Document Defaults Make the necessary changes to the settings and then click OK Note The actual steps can vary these are the most common methods To change default settings across all programs Macintosh Macintosh OS 9 1 1 From the Macintosh desktop select File and then select Print Desktop 2 Inthe printer group box select HP All in one 3 Make the necessary changes to the settings 4 Click the Save Settings option 5 Click Cancel 20 Chapter 3 Printing ENWW Macintosh OS X 1 Open a document in a text editing software program 2 Select File and then select Print 3 Make the appropriat
107. ia guides to hold the originals in place OR Lift the flatbed scanner lid and load the original that is to be scanned face down on the flatbed scanner with the top left corner of the document at the lower right corner of the glass Gently close the lid 2 Press scan To on the device control panel Use the lt or the gt button to select an e mail program such as Apple Mail 4 Press start scan on the device control panel The original is scanned The e mail program that you selected in step 3 opens on the computer A blank e mail message opens with the scanned document as an attachment Note If you start the scan by clicking Scan to Email in HP Director the original is scanned to the default e mail program 5 Enter an e mail recipient add text or other attachments and then send the message Scanning to a file 1 Load the originals that are to be scanned face up in the automatic document feeder ADF input tray Adjust the media guides to hold the originals in place OR Lift the flatbed scanner lid and load the original that is to be scanned face down on the flatbed scanner with the top left corner of the document at the lower right corner of the glass Gently close the lid 2 Ifthe device is connected directly to your computer the HP Director opens after you insert an item into the ADF input tray OR If you are scanning from the flatbed scanner or if the HP Director does not automatically open double click the de
108. imen suojakotelointi est lasersateen p syn laitteen ulkopuolelle Laitteen turvallisuusluokka on m ritetty standardin EN 60825 1 1994 A11 1996 A2 2001 mukaisesti VAROITUS Laitteen k ytt minen muulla kuin k ytt ohjeessa mainitulla tavalla saattaa altistaa k ytt j n turvallisuusluokan 1 ylitt v lle n kym tt m lle lasers teilylle VARNING Om apparaten anv nds p annat s tt n i bruksanvisning specificerats kan anv ndaren uts ttas f r osynlig laserstr lning som verskrider gr nsen f r laserklass 1 HUOLTO HP LaserJet 3380 all in one kirjoittimen sis ll ei ole k ytt j n huollettavissa olevia kohteita Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil T llaiseksi huoltotoimenpiteeksi ei katsota v riainekasetin vaihtamista paperiradan puhdistusta tai muita k ytt j n k sikirjassa lueteltuja k ytt j n teht v ksi tarkoitettuja yll pitotoimia jotka voidaan suorittaa ilman erikoisty kaluja VARO Mik li kirjoittimen suojakotelo avataan olet alttiina n kym tt m lle lasers teilylle laitteen ollessa toiminnassa l katso s teeseen VARNING Om laserprinterns skyddsh lje ppnas d apparaten r i funktion uts ttas anv ndaren f r osynlig laserstr lning Betrakta ej str len Tiedot laitteessa k ytett v n laserdiodin s teilyominaisuuksista Aallonpituus 770 795 nm Teho 5 mW Luokan 3B laser Korean EMI statement ASA OLE BS
109. in the HP toolbox contains links to the HP website for device registration and device support and links for ordering supplies You must have Internet access to use any of these links If you use a dial up connection and did not connect when you first opened the HP toolbox you must connect before you can view these websites Status tab The Status tab has links to the following main pages Device Status View device status information This page indicates device conditions such as a media jam or an empty input tray After you correct a problem with the device click Refresh to update the device status Set up Status Alerts Use alerts to configure the device to notify you automatically of device alerts From this page you can turn alerts on or off specify when the device sends an alert and select the type of alert either a pop up message or a taskbar icon that you want to receive To activate status alert settings click Apply View Configuration View settings available for the device This page also displays any accessories that have been installed such as DIMMs The View Configuration page displays the same information that is shown on the configuration page Print Info pages Print the configuration page and other information pages that are available for the device Fax tab The Fax tab has links to the following main pages Fax Tasks Fax Phone Book Fax Send Log Fax Data Properties Fax Reports Detailed Fax Settings For
110. iring repair For best results use only HP brand paper and print media Hewlett Packard Company cannot recommend the use of other brands Because they are not HP products HP cannot influence or control their quality It is possible for media to meet all of the guidelines in this user guide and still not produce satisfactory results This might be the result of improper handling unacceptable temperature and humidity levels or other variables over which Hewlett Packard has no control Before you purchase a large quantity of media make sure that it meets the requirements specified in this user guide and in the HP LaserJet Printer Family Print Media Guide See Ordering HP parts and accessories for more information about ordering the guidelines Always test media before you purchase a large quantity Using media that does not meet Hewlett Packard specifications might cause problems for the device requiring repair This repair is not covered by the Hewlett Packard warranty or service agreements For information about supported media sizes weights and other specifications see Print media specifications Device media specifications 25 Guidelines for using media Use the guidelines in this section when selecting and using print media Paper For best results use conventional paper Make sure that the paper is of good quality and free of cuts nicks tears spots loose particles dust wrinkles voids and curled or bent edges
111. is equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase separation between equipment and receiver e Connect equipment to an outlet on a circuit different from that to which the receiver is located e Consult your dealer or an experienced radio TV technician Any changes or modifications to the printer that are not expressly approved by HP could void the user s authority to operate this equipment Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules FCC Part 68 Requirements United States This equipment complies with FCC rules Part 68 On the back of this equipment is a label that contains among other information t
112. is low Try again later e Page too complex enter to cont e Settings cleared If a warning message is related to a printing task and the auto continue setting is on then the message appears for 10 seconds If you do not press MENU ENTER Or CANCEL the device continues processing the print job If the auto continue setting is off then the print related warning message appears until you either press MENU ENTER to proceed or press CANCEL to cancel the job Note The auto continue setting is available in the printer driver and the HP toolbox To find out whether the auto continue setting is turned on print a configuration page See Printing a configuration page for more information 118 Chapter 8 Troubleshooting ENWW No copy came out ENWW Is media loaded in the input tray Load media in the device See the start guide for more information Is the original loaded correctly Make sure that the original is loaded correctly e Automatic document feeder ADF input tray The original should be loaded top down in the ADF input tray with the side to be copied facing up Insert the original into the ADF until it stops See Loading originals to scan for more information e Flatbed scanner Place the original document face down on the flatbed scanner with the top left corner of the document at the lower right corner of the glass No copy came out 119 Copies are blank or images are missing or faded Has the sealing tape bee
113. is option extends the life of the toner supply and reduces the cost per page However it also reduces print quality The printed image is lighter but it is adequate for printing drafts or proofs Hewlett Packard does not recommend full time use of EconoMode If EconoMode is used full time when the average toner coverage is significantly less than five percent it is possible that the toner supply will outlast the mechanical parts in the print cartridge If print quality begins to degrade under these circumstances you will need to install a new print cartridge even if toner remains in the cartridge Not all device features are available for all printer drivers or operating systems See the device properties driver online Help for information about available features for the driver 1 To enable EconoMode open the printer properties or printing preferences in Windows 2000 and Windows XP See Changing print settings for more information 2 On the Paper Quality tab or the Finishing tab the Paper Type Quality tab for some Macintosh drivers select the EconoMode check box See To change print quality settings for all future jobs for instructions about using the EconoMode setting for all future print jobs Understanding print quality settings 23 Optimizing print quality for media types Note 24 Media type settings control the temperature of the device fuser You can change the settings for the media that you are using to opti
114. lose sponge to prevent spotting Note In certain areas of California air pollution control regulations restrict the use of liquid Isopropyl Alcohol IPA as a cleaning agent In those areas of California please disregard the previous recommendations and use a dry lint free cloth The cloth may be moistened with water if desired 80 Chapter 7 Cleaning and maintenance ENWW Note CAUTION Note ENWW To clean the lid backing Minor debris can accumulate on the white document lid backing that is located underneath the device lid Use the following procedure to clean the lid backing 1 Turn off the device unplug the power cord from the electrical socket and then raise the lid Turn off the power switch 2 Clean the white document lid backing with a soft cloth or sponge that has been moistened with a mild soap and warm water 3 Wash the backing gently to loosen debris do not scrub the backing 4 Dry the backing with a chamois or soft cloth Do not use paper based wipes as these might scratch the backing 5 If this does not clean the backing thoroughly repeat the previous steps by using isopropyl alcohol and then wipe the backing with a damp cloth to remove any residual alcohol In certain areas of California air pollution control regulations restrict the use of liquid Isopropyl Alcohol IPA as a cleaning agent In those areas of California please disregard the previous recommendations and use a dry
115. media Labels Note For best results use only HP brand labels To order HP supplies visit http www hp com 26 Chapter 3 Printing ENWW ENWW When selecting labels consider the quality of the following factors Adhesives The adhesive material should be stable at 200 C 392 F the device maximum temperature Arrangement Use only labels that have no exposed backing between them Labels can peel off sheets that have spaces between the labels causing serious jams Curl Before printing labels must lie flat with no more than 13 mm 0 5 inch of curl in any direction Condition Do not use labels that have wrinkles bubbles or other indications of separation Never use a sheet of labels that has already been run through the device Transparencies Transparencies must be able to withstand 200 C 392 F the device maximum temperature Envelopes When selecting envelopes consider the quality of the following factors Envelope construction Envelope construction is critical Envelope fold lines can vary considerably not only between manufacturers but also within a box from the same manufacturer Successful printing on envelopes depends on the quality of the envelopes which includes the following factors Weight The weight of the envelope paper should not exceed 105 g m 28 Ib or jamming might result Construction Before printing envelopes should lie flat with less than 6 mm 0 25 inch curl and should n
116. mize the print quality The following are the media types that you can optimize for plain paper preprinted paper prepunched paper letterhead transparency labels bond paper recycled paper color paper light paper less than 75 g m or 20 Ib heavy paper 90 to 105 g m or 24 to 28 Ib card stock 105 to 176 g m or 28 to 47 Ib envelope rough paper To gain access to the optimizing feature You can gain access to the optimizing feature on the Paper tab or the Paper Quality tab in the device properties printer driver For more information see Changing print settings Printing speeds might vary depending on the type and size of media used You might need to change the setting back to optimize for the type of media on which you normally print Chapter 3 Printing ENWW Device media specifications CAUTION Note ENWW HP LaserJet devices produce excellent print quality The device prints on a variety of media such as cut sheet paper including recycled paper envelopes labels transparencies and custom sized media Properties such as weight grain and moisture content are important factors affecting device performance and output quality The device can use a variety of paper and other print media in accordance with the guidelines in this user guide Media that does not meet these guidelines might cause the following problems e poor print quality e increased media jams e premature wear on the device requ
117. mum clarity See Cleaning the outside of the device for instructions Do graphics look different from the original The graphics settings might not be suitable for the type of scan job that you are performing Try changing the graphics settings See Scanner resolution and color for more information Scanned image is of poor quality 127 Part of the image did not scan CAUTION Was the original loaded correctly Make sure that you loaded the original correctly See Loading originals to scan for instructions Does the original have a colored background Colored backgrounds can cause images in the foreground to blend into the background Try adjusting the settings before you scan the original or enhancing the image after you scan the original See Scanner resolution and color for more information Are text or images on the back of a two sided original appearing in the scan Two sided originals can bleed text or images from the back side to the scan if the originals are printed on media that is too thin or too transparent Is the original longer than 381 mm 15 inches The maximum scannable length is 381 mm 15 inches when you use the automatic document feeder ADF If the page exceeds the maximum length the scanner stops Copies can be longer Do not try to pull the original from the document feeder ADF you might damage the scanner or your original See Media jams occur in the automatic document feeder ADF
118. n provides information about improving scan quality by preventing or correcting problems Preventing problems The following are a few simple steps you can take to improve copy and scan quality Use the flatbed scanner rather than the automatic document feeder ADF to scan Use high quality originals Load the media correctly If the media is loaded incorrectly it might skew which causes unclear images See the start guide for instructions Adjust the software settings according to how you plan to use the scanned page See Scanner resolution and color for more information If your device frequently feeds more than one page at a time replace the separation pad For more information see Replacing the device separation pad Recurring feed problems indicate that the separation pad is worn See Ordering HP parts and accessories to order a new separation pad See Replacing the device separation pad for more information about replacing the separation pad Use or make a carrier sheet to protect your originals Clean the scanner glass Blank pages The original might have been loaded upside down In the automatic document feeder ADF put the top end of the stack of originals into the ADF with the media stack face up and the first page to be scanned on top of the stack See Loading originals to scan for instructions If you are producing blank pages when you scan from the flatbed make sure that the original docum
119. n removed from the print cartridge The sealing tape might not have been removed from the print cartridge Remove the print cartridge from the device pull out the sealing tape and reinstall the print cartridge See the start guide for information about installing a print cartridge Is the print cartridge low on toner If the print cartridge is low on toner the copies appear faded Is the original of poor quality The accuracy of the copy depends on the quality and size of the original If your original is too light the copy might not be able to compensate even if you adjust the contrast Does the original have a colored background Colored backgrounds might cause images in the foreground to blend into the background or the background might appear in a different shade 120 Chapter 8 Troubleshooting ENWW Copy quality is unacceptable Note ENWW This section provides information about the following topics Preventing problems Identifying and correcting copy scan defects Preventing problems The following are a few simple steps you can take to improve copy quality Copy from the flatbed scanner This will produce a higher quality copy than copying from the ADF Use quality originals Load the media correctly If the media is loaded incorrectly it might skew causing unclear images and problems with the OCR application See the start guide for instructions Open or close the straight through output door on the d
120. nel display changing 14 laser safety statement 147 length device 135 letterhead printing 36 life expectancy for print cartridges 160 light copying 126 light print 109 lightness setting default for copying 52 setting for current copy job 52 limited one year warranty 155 lines on copy unwanted 126 lines telephone See telephone lines loading originals 48 49 60 61 loose toner troubleshooting 112 LPT1 error printing to 102 Index 177 M manual duplexing heavy media 39 lightweight media 38 manual feed 18 margins faxing 138 margins for scanned items 138 material restrictions 152 Material Safety Data Sheets MSDS 154 media common problems 26 guidelines 26 optimizing print quality 24 size maximum 137 size minimum 137 sizes default adjustments 14 specifications 7 25 weight 137 media path cleaning 84 memory base 137 DIMM 138 specifications 138 upgrade expansion 137 messages alert 117 critical error 116 warning 117 misformed characters 113 modem speed 138 MSDS Material Safety Data Sheets 154 multiple pages printing on single sheet 42 N n up printing 42 O OCR optical character recognition software 6 using 74 operating environment specifications 135 ordering accessories and parts 158 output bin capacity 137 illustration 4 ozone production 151 P package contents 2 page by page scanning 72 pages blank 99 different from what appears onscreen 104 different than on another printer 105 not printin
121. nel to change the device settings review the information in this chapter Settings that are established in the software program take precedence over printer driver settings Printer driver settings override the HP toolbox and device control panel settings Print information pages such as the configuration page device control panel menu map and usage page Change the device control panel display language Change the HP toolbox language Set up status alerts Configure the fax send and fax receive settings View or forward faxes that have been received to the computer Configure the scan to e mail or a folder setting Change the copy settings Add delete or modify the destinations in the Fax Phone Book Gain access to the online user guide Check the device status remotely Using the hp toolbox Note Note Note 10 The HP toolbox is a Web application that you can use for the following tasks e Monitor the device status e View and configure the device settings for print fax copy and scan e View troubleshooting and How do information e View online documentation e View alerts about a particular event or condition on the device You can view the HP toolbox when the device is directly connected to a computer or when the device is connected to a network You must have performed a complete software installation to use the HP toolbox You do not need Internet access to open and use the HP tool
122. ning and maintenance for more information If the defects occur on the back of the page the problem will probably correct itself after a few more pages are printed e Check Type is on the Paper tab or the Paper Quality tab of the printer driver the Paper Type Quality tab for some Macintosh drivers and select the media that you are using See Optimizing print quality for media types for more information This feature is also available in the HP toolbox 112 Chapter 8 Troubleshooting ENWW Misformed characters AOB AGBLC Se AGBP AOB AGBP AGBLC GS e lf characters are improperly formed producing hollow images the print media that you are using might be too slick Try a different media See Device media specifications for more information elf characters are improperly formed producing a wavy effect the device might need service Print a configuration page See Printing a configuration page for more information elf the characters are improperly formed contact an HP authorized dealer or service representative See the support flyer that came with your device for more information about contacting HP Page skew AaQBbCc AQBbCc AQBbCc AQBbCc AaQBbCc e Make sure that the media is loaded correctly and that the media guides are not too tight or too loose against the media stack See the start guide for information about loading input trays e The automatic document feeder ADF input tray might b
123. nsssrenn 127 Part of the image did MOt SCAM wecci evecetececcccet ct ececueceececuecctacecueceedecuecnacesutceneecuan E 128 Was the original loaded Correctly eeccceeeeeeteeeeeeeneeeeeeetneeeeeeaeeeeeeaeeeeenaeeeeeenaeeeeeneaes 128 Does the original have a colored background ceeeeeeeeeeseeneeeeeseeeeeeeeteeeaeeeeteeneaees 128 Are text or images on the back of a two sided original appearing in the scan 128 Is the original longer than 381 mm 15 inches eee ceeeeee teeter eeeeeeeeseeeaeeeeeeeaeees 128 Is the original too small ec cee cette cette eee eeteeeeeeetaeeeeeetaaeeeeertateeettttateeeettaateee rs ZO Are you using HP Director Macintosh only ceeeceeeeeeneeeeeeeeeeeeeeeeeeeeseeaeeeeeeeaeeees 128 Is the Media size correct ooo ee ete cette reenter erent eee tee e ented eet ee et taee ee nieeeetaeeeenieeeeeea 128 THE SCan takes tOOVONG ruonis aA A 129 Is your resolution or color level set too high ssssessrisssssrrsssssrrrssrrrrssrrirnsssrrnsssrrenns 129 Is your software set to scan in color ssessseeerrsnssrnnessnnnnssnnaatennannannaatennaananaanennnaaannaaeen 129 Did you send a print job or copy job before you tried to scan ceesre 129 Is your computer set for bidirectional communication ssssseeseseresesrrsserrrssrerrsreees 129 Error messages appear ceceeeececeeeeeeeeeceeeeeeceeaeeeeeeeeseaaeceeeeeesecqeeeeeeeeseceaeeeeeeseciaeeeeeetensaes 130 Common scanning error M
124. nt a single page cover letter on letterhead followed by a multiple page document load the standard paper in the media input tray first and then load the letterhead into the priority input tray The device automatically prints from the priority input tray first Chapter 3 Printing ENWW Printing on custom sized media or card stock The device can print on custom sized media and card stock that is between 76 by 127 mm 3 by 5 inches and 216 by 356 mm 8 5 by 14 inches in size Depending on the media you can print up to 10 sheets from the priority input slot Use the media input tray for more than 10 sheets Note Make sure that the sheets are not stuck together before you load them To print on custom sized media or card stock 1 Open the straight through output door 2 Load the media with the narrow side forward and the side to be printed on facing up Adjust the side and rear media guides to fit the media 3 For Windows printer drivers on the Paper tab or the Paper Quality tab click Custom Specify the dimensions of the custom sized media For Macintosh printer drivers on the Paper Quality tab or the Paper tab the Paper Type Quality tab for some Macintosh drivers select the custom size option Specify the dimensions of the custom sized media Note Not all device features are available for all printer drivers or operating systems See the device properties driver online Help for information about the available featu
125. nt and WIA compliant software ssseeeeeeeeeeeseeerreseereeee 73 Using TWAIN compliant and WIA compliant software 2 cecceceeeeeeeeeeeeeeeeeesnnaeeees 73 scanning by USING OCR sscecccenecicedre tien ina E ined ie Melanie 74 FROGS ceo oucae vs cuss ede tues aces oes cae chit age a a a enti eee ees eens 74 Scanner resolution ANA COlOK iaisicievecdeeiienecdeeestecadeeecdeed deadeHeiianeedntassiohadeediinianaieisndinees 75 Resolution and color guidelines ccccccececeeeeeeceeeeeeeeeeeeeeeeeeeeseeeaeeeeseeeeeeeseeeeeeeeteeaaeees 75 QOO ener rere freer fate EEE pecer cere tree peer rere peter ce pect reer preter reer rcerercer ener rr peer re 76 6 Faxing scat deuce dten sal auldeud lie cust E E E E E E A E E E sees 78 7 Cleaning and maintenance Cleaning the outside of the device essseessrrensssrresseernanarsnnnanenennnatnnnnaaatennaaanannnaaenennaannannaa ae 80 To Clean the Oxterion cccccccccceceeeeeeeeeeecceeaeeaeceeeeeeeeeeeseaaeaeaeeaeceeeeeeedseeseeseneaanaeeeeeeeeees 80 TO clean the dlas essri iaa i N OAN T Aa 80 Forclean the lhd PACKING oasecien r E E 81 Cleaning the print cartridge area sseeesssesnssrnessesrnnnrsrnnaaeennannannaatennaaanannaaaennaanannaaatennaanannaae en 82 To clean the print cartridge area oo eeeecceeeeeeeeeeeeaeeeeeaaeeeeeeaaeeeeeeaeeeeseeaeeeeeetaeeeeeeeaas 82 Cleaning the media Path vac iiccseeeiticcanesieccecsetedeaeedecacetunlacediucengeevdardaesavldlanevlveasesiblde
126. ollowing size ranges only e Minimum 127 by 127 mm 5 by 5 inches e Maximum 215 9 by 381 mm 8 5 by 15 inches Note Use the flatbed scanner for faxing copying and scanning if the media is fragile thin or thick The flatbed scanner provides the best fax copy and scan quality The ADF is recommended for paper faxing copying and scanning 30 Chapter 3 Printing ENWW Printing on envelopes Use one of the following methods to print on envelopes e To print on one envelope e To print on multiple envelopes To print on one envelope Use only envelopes that are recommended for laser printers See Device media specifications for more information Note Use the priority input tray for printing on one envelope Use the media input tray for printing on multiple envelopes 1 To prevent the envelope from curling as it exits the printer open the straight through output door 2 Before loading the envelope slide the media guides outward so that they are slightly wider than the envelope 3 Ifthe envelope has a flap that folds along the long edge place the flap fold edge to the left with the side to be printed on facing up If the envelope has a flap that folds along the short edge feed that edge into the device first with the side to be printed on facing up ENWW Printing on envelopes 31 4 Adjust the media guides to the width of the envelope 5 For Windows printer drivers on the Paper tab or the Pa
127. orn If your device is under warranty call customer support If your device is not under warranty see Ordering HP parts and accessories to order a new device separation pad Note Before you replace the separation pad clean the pickup roller See Cleaning the pickup roller for instructions To replace the device separation pad 1 Turn off the device and unplug the power cord Allow the device to cool 4 To pry the separation pad up from the spring loaded base insert a flat blade screwdriver in the slot under the separation pad and twist until the tabs are free p Note Touching the black sponge roller can damage the device 88 Chapter 7 Cleaning and maintenance ENWW Note CAUTION ENWW 5 Reach in through the opening push the spring loaded base down 1 with one hand and pull the separation pad up 2 with the other hand ar O o 6 With one hand position the new separation pad in the slot that held the previous separation pad 1 With the other hand reach through the input tray opening and push down the spring loaded base 2 0 T The tab on the right is larger which helps you position it correctly 7 Snap both sides of the separation pad firmly into place Make sure that the separation pad is straight and that no space exists between the separation pa
128. ort options e HP repair services You can return the device to an HP repair center depending on your location You can also obtain telephone support by calling the appropriate telephone number listed on the support flyer that came with the device e HP authorized service provider You can return the unit to a local authorized service dealer Returning the unit When shipping equipment HP recommends insuring it Also include a copy of your proof of purchase Please also fill out the Service information form to ensure the most accurate repairs Shipping damage resulting from inadequate packaging is the customer s responsibility See the following repackaging guidelines Repackaging guidelines e If possible print a self test page see Printing a configuration page before you turn off the unit and send the self test report with the unit e Remove and retain the print cartridge Toner left in the device during shipping can damage the device e Include the completed copy of the service information form below Note on the form which items were returned e Use the original shipping container and packaging materials if possible e Include samples that illustrate the problems you are having if applicable e Include five sheets of the paper or other media that are causing trouble in printing scanning faxing or copying Seal the paper or media in an airtight bag 168 Appendix E Service and support ENWW Extended warrant
129. ot contain air Envelopes that trap air might cause problems Condition Make sure that the envelopes are not wrinkled nicked or otherwise damaged Sizes Supported envelope sizes range from 90 by 160 mm 3 5 by 6 3 inches to 178 by 254 mm 7 by 10 inches Guidelines for using media 27 Note 28 Envelopes with double side seams An envelope with double side seam construction has vertical seams at both ends of the envelope rather than diagonal seams This style is more likely to wrinkle during printing Make sure that the seam extends all the way to the corner of the envelope as shown in the following illustration Envelopes with adhesive strips or flaps Envelopes with a peel off adhesive strip or with more than one flap that folds over to seal must use adhesives that are compatible with the heat and pressure in the device 200 C or 392 F The extra flaps and strips might cause wrinkling creasing or jams Envelope storage Proper storage of envelopes contributes to good print quality You should store envelopes flat If air is trapped in an envelope creating an air bubble the envelope might wrinkle during printing Card stock and heavy media You can print on many types of card stock from the input trays including index cards and postcards Some card stock performs better than others because the construction is better suited for feeding through a laser device For optimum device performance do not use media heavier
130. ote 2 Use the following illustration to make sure that the package contents are complete Package contents Print cartridge Power cord Getting started guide and support flyer CD ROM containing device software and electronic user guide 250 sheet media input tray and priority input tray Automatic document feeder ADF input tray Fax guide Phone cord HP LaserJet 3380 all in one OMONDABRWHDH Use the phone cord and the power cord that came with the device Using other phone cords or power cords can adversely affect the performance of the device Learn more about the device by using these sources of information e HP toolbox Use this software component to perform many of the tasks described in this user guide and to set print fax copy and scan settings e The start guide Use this guide to set up the device connect it to your computer and install the software e The fax guide Use this guide to set up and use the fax functions of the device Chapter 1 Getting to know your device ENWW Device features Speed e Prints and copies up to 20 pages per minute ppm and first page out in 8 seconds Paper handling e A legal size flatbed scanner a 50 page automatic document feeder ADF a 250 sheet media input tray and a 10 sheet priority input tray Memory e 32 megabytes MB of random access memory RAM 9 MB for the system and 23 MB of RAM available to the user and a dual inline memory module DIMM slot for
131. out two minutes after the copy job has been completed During this time Settings Custom appears on the device control panel display 1 On the device control panel press REDUCE ENLARGE 2 Select the size to which you would like to reduce or enlarge the copies in this job You can select Original 100 Ltr gt A4 97 A4 gt Ltr 94 Lgl gt Ltr 78 Lgl gt A4 83 Full Page 91 Fit to page 2 pages sheet 4 pages sheet or Custom 25 400 If you select Custom 25 400 type a percentage by using the alphanumeric buttons If you select 2 pages sheet or 4 pages sheet select the orientation portrait or landscape 3 Press start cory to save the selection and immediately start the copy job or press MENuU ENTER to save the selection without starting the job You must change the default media size in the media input tray to match the output size or part of your copy might be cut off For instructions see Changing the default media size Reducing or enlarging copies 53 Note 54 To change the default copy size The default copy size is the size to which copies are normally reduced or enlarged If you keep the factory default size setting of Original 100 all copies will be the same size as the original document 1 2 3 4 5 Press MENU ENTER Use the lt or the gt button to select Copy setup and then press MENU ENTER Use the lt or the gt button to select Def Redu Enlrg and then press MENU ENTER Us
132. out using the fax controls 2 Alphanumeric buttons Use the alphanumeric buttons to type data into the device control panel display and to dial phone numbers for faxing For information about using alphanumeric button characters see the fax guide 3 Menu and cancel controls Use these controls to select menu options determine the device status and cancel the current job 4 Copy controls Use these controls to change commonly used default settings and to start copying For instructions about copying see Copying 5 Scan controls Use these controls to scan to e mail or a folder For instructions about scanning see Scanning ENWW Identifying the device control panel components 5 Identifying the software components Note 6 The software components that are installed depend on the operating system OS and the installation type See the start guide for more information The following software items are included with the device HP toolbox HP LaserJet Scan TWAIN or WIA Scan Driver HP LaserJet Fax Readiris OCR not installed with other software separate installation is required Printer drivers PCL 6 PCL 5e PostScript Level 2 emulation Installer uninstaller Chapter 1 Getting to know your device ENWW Print media specifications Note Note ENWW For optimum results use conventional 75 g m to 90 g m 20 to 24 Ib photocopy paper Verify that the paper is of good quality and is free of cuts nicks tears spots
133. oving and replacing the device control panel cover 1 Turn off the device and unplug the power cord 2 Remove the existing device control panel cover by lifting up on both sides of the cover edges until all of the snaps are disengaged Set the old cover aside CAUTION Be careful not to touch any components or buttons inside the exposed device control panel area 3 Align the new device control panel cover at the lower notch The cover notch should align with the inside of the device SES gJ7 S32 222 Z3 Snn 25 aeo o cS gt N 4 Press down until all the snaps are engaged and then press outward until the device control panel cover is secured 5 Plug the device in and turn on the power switch ENWW Removing and replacing the device control panel cover 95 96 Chapter 7 Cleaning and maintenance ENWW Troubleshooting Use this section to find tips for solving problems with the device e Device does not turn on e Pages print but are totally blank e Pages did not print e Pages printed but a problem exists e Onscreen error messages appear e Paper handling problems exist e Printed page is different from what appears onscreen e Media jams occur in the printer e Print quality is unacceptable e Device control panel error messages appear e Nocopy came out e Copies are blank or images are missing or faded e Copy quality is unacceptable e
134. per Quality tab select Envelope from the Type is drop down list For Macintosh printer drivers on the Paper Quality tab or the Paper tab the Paper Type Quality tab for some Macintosh drivers select Envelope as the media type Note Not all device features are available for all printer drivers or operating systems See the device properties driver online Help for information about the available features for the driver 6 Print on the envelope To print on multiple envelopes Use only envelopes that are recommended for laser printers See Device media specifications for more information Note Use the priority input tray for printing on one envelope Use the media input tray for printing on multiple envelopes 1 To prevent the envelopes from curling as they exit the printer open the straight through output door and remove the priority input tray 2 Before loading the envelopes slide the media guides outward so that they are slightly wider than the envelopes 32 Chapter 3 Printing ENWW 3 Ifthe envelopes have a flap that folds along the long edge place the flap fold edge to the left with the side to be printed on facing up If the envelopes have a flap that folds along the short edge feed that edge into the device first with the side to be printed on facing up 5 For Windows printer drivers on the Paper tab or the Paper Quality tab select Envelope from the Type is drop down list For Macintosh printer
135. ppropriate procedures to remedy the problem Printer not responding error writing to LPT1 Check the following conditions e Is the device in the Ready state e Are the power cord and IEEE 1284 B compliant parallel or USB Device Cable A B correctly connected e Are other printer drivers installed on the computer Try the following remedies e Disconnect the power cord and the IEEE 1284 B compliant parallel or USB Device Cable A B at both ends and reconnect them e Use another IEEE 1284 B compliant parallel or USB Device Cable A B e Make sure that another device or printer is not selected as the default printer Cannot access port in use by another application A device conflict exists This might occur if another device is installed on your computer and is running status software The status software dominates the parallel port on the computer and denies the device access to the port Try the following remedies e Disable all of the status windows for other devices e Make sure that the device port setting is correct Change the port settings on the Details tab or the Ports tab in the device properties e Make sure that bidirectional support is disabled On the Details tab or the Ports tab in the device properties make sure that the bidirectional support option is not selected 102 Chapter 8 Troubleshooting ENWW Paper handling problems exist ENWW Print is skewed crooked Are the media guides adjusted properly
136. priini cartridges se sicctececceceseetocnesaecderedeesinecedsauddadeaevtedegeeyindeadsbvanddaanweliadsayinledaayands 160 Print cartridge life expectanty eoero icneiiiiieiini inni Eia nE EEEREN NE 160 Recycling print CartridQes sitorri aE NANE EA Aa 160 EEEE a E E E EE TE E A T I ONAA E E T 161 DIMMS memMory OF TON eenaa AAR E 162 To test a DIMM installation or removal ssssesseeesesssssrrrssrrrrssrtrrssstrnssstnnnssrennsssrens 162 To install a DIMM ranirea aa AA E AA R 162 Toremove a DIMM sonecon a A a a OF Appendix E Service and support Obtaining hardware SOrViCe 2c ccceenteedeceneeceeeenteeeedecntenduceneeseeceneenedecneesenedenteseeeenteneeennenes 168 To Obtain hardware Service ccccccceeeesseececeeeanenseseceeceeceaaeeseeeeeeseeaueaseseeeeeteceaeeeeeeseeeees 168 Extended Warranty 2 sisccc i5 aicecetaaecc dea stecceaetascedess sce ccbeyvacsdehisct N a 169 Senice information fOr cevscessduviad ccdacscctsdexeaacdevsscdasdaviadueei ved aedvasvadsdcniaaaddvas ind casi e raaa 170 ENWW ENWW Glossary Index ENWW ENWW Getting to know your device Use these topics to acquaint yourself with your new HP LaserJet 3380 all in one Identifying the HP LaserJet 3380 all in one Device features Identifying the hardware components Identifying the device control panel components Identifying the software components Print media specifications Identifying the HP LaserJet 3380 all in one N
137. puter see Changing print settings Send the print job 4 After you have changed the setting wait until Manual feed appears on the device control panel and then press MENU ENTER to print each job 18 Chapter 3 Printing ENWW Stopping or canceling a print job If your print job is currently printing you can cancel it by pressing cAncet on the device control panel CAUTION Pressing canceL Clears the job that the device is currently processing If more than one process is running for example the device is printing a document while receiving a fax pressing canceL Clears the process that currently appears on the device control panel You can also cancel a print job from a software program or a print queue To stop the print job immediately remove the remaining print media from the device After printing stops use one of the following options e Device control panel To cancel the print job press and release cance on the device control panel e Software program Typically a dialog box appears briefly on the computer screen allowing you to cancel the print job e Windows print queue If a print job is waiting in a print queue computer memory or print spooler delete the job there Go to the Printer screen in Windows 98 Windows Me Windows 2000 and Windows XP Click Start Settings and Printers Double click the device icon to open the window select your print job and then click Delete e Desktop print queue Macintosh
138. rast DIMMs dots per inch dpi dpi EconoMode ENWW The 1284 parallel port standard was developed by the Institute of Electrical and Electronics Engineers IEEE The term 1284 B refers to a specific connector type on the end of the parallel cable that attaches to the peripheral for example a printer A 1284 B connector is larger than a 1284 C connector for example Automatic document feeder The ADF is used to automatically feed originals into the device for copying scanning or faxing A designation given to HP devices that can perform several functions such as printing faxing copying and scanning Short for Web browser a software program that is used to locate and open Web pages The process of printing a multiple copy job in sets When collate is selected the device prints an entire set before printing additional copies Otherwise the device prints the specified number of copies of one page before printing the subsequent pages The difference between the dark and light areas of an image The lower the number value the more closely the shades resemble each other The higher the number the more the shades appear separate from each other Dual inline memory module a small circuit board that holds memory A single in line memory module SIMM has a 32 bit path to the memory whereas a DIMM has a 64 bit path A measurement of resolution that is used for scanning and printing Generally more dots per inch resul
139. ray is full The minimum size for media in the ADF is 127 by 127 mm 5 by 5 inches For smaller sizes use the flatbed scanner The maximum size for media in the ADF is 215 9 by 381 mm 8 5 by 15 inches 1 Make sure that the flatbed scanner contains no media 2 Close the flatbed scanner cover and put the top end of the original media stack into the ADF input tray with the media stack face up and the first page to be copied on top of the stack 3 Slide the media stack into the ADF until the media does not move any farther 4 Adjust the media guides until they are snug against the media 5 The document is now ready to be copied CAUTION To prevent damaging the device do not use an original that contains correction tape correction fluid or staples ENWW Loading originals to copy 49 Starting a copy job To make copies with your device use the following instructions 1 Load your original document onto the flatbed scanner face down one page at a time with the upper left corner of the document located in the lower right corner of the glass OR Load your original document face up into the automatic document feeder ADF input tray 2 Press PAPER size to set the copy output size to Letter Legal or A4 3 Press start copy on the device control panel to start copying 4 Repeat the process for each copy For more detailed instructions about loading originals onto the flatbed scanner or into the ADF input tray
140. res for the driver 4 If printing on card stock do one of the following For Windows printer drivers on the Paper tab or the Paper Quality tab select Cardstock from the Type is drop down list For Macintosh printer drivers on the Paper Quality tab or the Paper tab the Paper Type Quality tab for some Macintosh drivers select Cardstock 5 Print the document ENWW Printing on custom sized media or card stock 37 Printing on both sides of the media manual duplexing To print on both sides of the media manual duplexing you must send the media through the device twice You can print by using the normal output path or the straight through media path Hewlett Packard recommends that you use the normal output path for lightweight paper and use the straight through media path for any heavy media or media that curls when it is printed See the following topics for more information To duplex manually on lightweight media To duplex manually on heavy media or card stock straight through media path Note The printer driver also contains instructions and graphics for manually dupexing Manual duplexing can cause the device to become dirty which reduces print quality If the device becomes dirty see Cleaning and maintenance for instructions To duplex manually on lightweight media 1 Make sure that the straight through output door is closed 2 In the software program open the device properties printer driver
141. restore the factory set defaults 1 Press MENU ENTER 2 Use the lt or the gt button to select Service and then press MENU ENTER 3 Use the lt or the gt button to select Restore defaults press weNu ENTER and then press MENU ENTER again to confirm your selection The device automatically restarts Changing the device control panel display language Use this procedure to have reports print in and messages on the the device control panel display appear in a language other than the default for your country region Note The Demo page only prints in English To change the device control panel display language 1 Press MENU ENTER 2 Use the lt or the gt button to select Common settings and then press MENU ENTER 3 Use the lt or the gt button to select Language and then press MENU ENTER 4 Use the lt or the gt button to select the language that you want 5 Press mENU ENTER to save your selection The device automatically restarts Changing the default media size The media size should be set to the size of media that you normally load in the media input tray The device uses this setting for copying printing reports printing faxes and determining autoreduction for incoming faxes To change the default media size 1 Press MENU ENTER 2 Use the lt or the gt button to select Common settings and then press MENU ENTER 3 Use the lt or the gt button to select Def paper size and then press MENU E
142. ring HP parts and accessories to order a new pickup roller To replace the pickup roller CAUTION Failure to complete this procedure might damage the device 1 Turn off the device and unplug the power cord Allow the device to cool CAUTION To prevent damage do not expose the print cartridge to light Cover the print cartridge if necessary Also do not touch the black sponge transfer roller inside the device Touching the black sponge roller can damage the device 3 Find the pickup roller 4 Release the small white tabs on either side of the pickup roller and rotate the pickup roller toward the front 86 Chapter 7 Cleaning and maintenance ENWW 5 Gently pull the pickup roller up and out 6 Position the new or cleaned part in the slot that held the pickup roller previously See Cleaning the pickup roller for instructions Note Circular and rectangular pegs on each side prevent you from incorrectly positioning the pickup roller 7 Rotate the top of the new pickup roller away from you until both sides snap into place Note Touching the black sponge roller can damage the device 8 Reinstall the print cartridge and close the print cartridge door ENWW Replacing the pickup roller 87 Replacing the device separation pad If the input tray feeds more than one sheet at a time you might need to replace the device separation pad Recurring feed problems indicate that the device separation pad is w
143. rk of The Open Group Energy Star and the Energy Star logo are U S registered marks of the United States Environmental Protection Agency All other products mentioned herein may be trademarks of their respective companies Hewlett Packard Development Company L P 20555 S H 249 Houston TX 77070 ENWW Table of contents 1 Getting to know your device Identifying the HP LaserJet 3380 all in one 2 eee eee eete eee e ee ente ee eee eaaeeeeeeeaeeeeeeeeaeeeeeeeaaas 2 Package CONICS i iesecececccseh ce deeetivbeeeen eieedaeberecethi taeda hecesinascsviadvesveniihde ETRE 2 Device features Sais ecccciiescntediececdecsaadentad caccaniaendnedgeedeecassantaatna dee ddesbaddentandadeatsandeahdeedersastaaasaedeveetea 3 Identifying the hardware components cccceeeeeeeeeeeeeeeeeeeeeeeeeseeenaeeeeseetaeeeseetateteseteateeeenen HP LaserJet 3380 all in one hardware Component e ececceceeeeeeeeeeeeeeaeeeeeeeteseeaees 4 Identifying the device control panel COMpPONENts eee eee eetee eee eeette eee eeettaeeeeeettaaeeeeeeenaes 5 Device control panel components ccc cece eeeeeee cece cee ee eee ceaeaaeeeeeeeeesetaaeeeeeeseeeecnaaeeeeeess 5 Identifying the software COMPONENTS 1 0 0 0 cece ceeeeeeeeeeee eee teeeeeeeteneaeeeeeeneaeeeseneaeeeseeaeeeeeeeaeees 6 Print media specifications ecceeeeececeeeeeeeeeeecaeeeeeeeeecaaeaeeeeeeeseseceaeaeeeseeesesecaeaeeeeeeeseesceeeeees 7 Supported media
144. rns that can be detected when the image is scanned printed or appears onscreen If the following suggestions do not solve your problem you might need to use a better quality version of the original e To eliminate the patterns try reducing the size of the image after scanning e Print the scanned image to see if the quality is better e Make sure that your resolution and color settings are correct for the type of scan job that you are performing See Scanner resolution and color for more information e For best results use the flatbed scanner for scanning rather than the ADF Is the image quality better when the document is printed The image that appears on the screen is not always an accurate representation of the quality of the scan e Try adjusting your computer monitor settings to use more colors or levels of gray Typically you make this adjustment by opening Display on the Windows control panel e Try adjusting the resolution and color settings in the scanner software See Scanner resolution and color for more information Is the image skewed crooked The original might have been loaded incorrectly Be sure to use the media guides when you load the originals into the automatic document feeder ADF See Loading originals to scan for more information Does the scanned image show blotting lines vertical white stripes or any other defect If the scanner is dirty the image that it produces does not have opti
145. s complete Printing booklets 43 7 Gather the printed pages turn the printed side down and straighten the stack of media 8 Place the pages from side one in the input tray again Side one should be facing down with the bottom edge feeding into the device first 9 Click OK on the computer screen and then wait for side two to print 10 Fold and staple the pages 44 Chapter 3 Printing ENWW Printing watermarks Note Printing watermarks is not supported for Macintosh OS X You can use the watermark option to print text underneath in the background of an existing document For example you might want to have large gray letters that spell Draft or Confidential printed diagonally across the first page or all of the pages of a document To use the watermark feature 1 Inthe software program open the device properties printer driver See Changing print settings for instructions 2 On the Effects tab Windows or the Watermark Overlay screen Macintosh select the watermark that you want to print on the document To print the watermark on only the first page of the document select the First Page Only check box ENWW Printing watermarks 45 46 Chapter 3 Printing ENWW Copying Use these instructions to perform copying tasks with your device e Loading originals to copy e Starting a copy job e Canceling a copy job e Adjusting the copy quality e Adjusting the lighter darker
146. saaeiencess cAghesctee cca hetero ade eacee T E 151 PIASUGS isectyfeadeve des cadeseaet i aeta Caddie viene duzds te AAE Ea EETAS 151 HP LaserJet printing supplies 2 2 02 eee cece cee ce cece eecee cece cece seceeeeeeeeeesedacaeeeeeeeseseaeeeeeeeeneeanes 152 HP printing supplies returns and recycling program information 0 ccceeeeeeees 152 US NOTING a cca datis copia ae a aaan EAE E E EAEE cont eens gah iaderaboaneeat aA 152 Non US retu S caerse a aia s Eea e EEA A ETENE 152 E E Seva EE E E A AAE E E E 152 Ma terial restrictions meengi aaa a A Aa ia EAE E aE 152 Nederlands sare cease farsa e e a E anes eco eaten 153 FOP moreintormation esisiini unien a a a a ea a aT ENEA 153 Material safety data sheets ssesesseseeseerresktrttttrttttn etree unatu aeees EnA EE EnA AEE unnt Ennn ae nunnat nn rnant 154 Appendix C HP limited warranty statement HP LaserJet 3380 all in one ONE YEAR LIMITED WARRANTY ceecsesesseeeeeeeeeeeees 155 Appendix D HP parts and accessories Ordering HP parts and accessories 0 0 eect eeeeeee eee dinette nni Ain NARN ANNEER NEKANE NEENA RN EEn 158 HP parts and accessories Charts cccccccesesceeceeeeeeeeeaeceeeeseseaeaeeseeeseeeceeeeeeeeseenaees 158 FIP LaserJet print Gartrid Ges sseui taae EEEE E 160 HP policy on non HP print cartridges saaessseeessseessrneseennanssnnaserennnannnnanennaannanaaatennaanannna 160 TO instala print CanthdGe r srcnanenuen eaa EN T 160 Storing
147. saved in the folder that you selected in step 3 64 Chapter 5 Scanning ENWW Canceling a scan job To cancel a scan job use one of the following procedures e Press cancet on the device control panel e Click the Cancel button in the onscreen dialog box If you cancel a scan job remove the original document from the flatbed scanner or from the automatic document feeder ADF input tray Note These procedures vary with Macintosh operating systems ENWW Canceling a scan job 65 Scanning a photo or a book Use the following procedures to scan a photo or a book Scanning a photo 1 Place the photo on the flatbed scanner with the picture side down and the top left corner of the photo in the lower right corner of the glass 2 Gently close the lid 3 You are now ready to scan the photo by using one of the scanning methods See Understanding scanning methods for more information Scanning a book 1 Lift the lid and place the book on the flatbed scanner with the page that you want to scan at the lower right corner of the glass 66 Chapter 5 Scanning ENWW 3 Gently press down on the lid to press the book to the flatbed scanner surface CESS SESS 4 You are now ready to scan the book by using one of the scanning methods See Understanding scanning methods for more information ENWW Scanning a photo or a book 67 Scanning by using hp LaserJet Scan software Windows Note Note 68
148. sktop alias for the HP Director In the HP Director click HP Scan A preview scan of the original appears 4 Click the Save As icon Enter a name for the file and a file type ENWW Scanning from the device and HP Director Macintosh 71 Note 72 6 7 Click Save The original is scanned and saved Click Done to close HP Scan Scanning to a software program To scan to a software program you scan an item using the program itself Any TWAIN compliant program can scan an image If the program you are using is not TWAIN compliant you can save the scanned image to a file and then place open or import the file in the software program For more information see Scanning by using TWAIN compliant and WIA compliant software Using page by page scanning For best results load originals in the automatic document feeder ADF input tray not the flatbed scanner 1 on oa w Load the originals that are to be scanned face up in the ADF input tray Adjust the media guides to hold the originals in place If the device is connected directly to your computer the HP Director opens after you insert an item into the automatic document feeder ADF input tray If the HP Director does not automatically open double click the desktop alias for the HP Director To open the HP Scan dialog box click the HP Scan button in the HP Director Specify an image type Click Scan After the scan process has finished click Scan next pa
149. structions to load originals into the device for scanning For the best quality scans use the flatbed scanner See Selecting media for the automatic document feeder ADF for information about choosing original documents for scanning Loading originals onto the flatbed scanner 1 Make sure that the automatic document feeder ADF is free of media 2 Lift the flatbed scanner lid Place the original document face down on the flatbed scanner with the top left corner of the document at the lower right corner of the glass 4 Gently close the lid 5 The document is ready to be scanned CAUTION To prevent damaging the device do not allow the scanner lid to fall onto the flatbed scanner surface Always close the scanner lid when the device is not in use 60 Chapter 5 Scanning ENWW Loading originals into the automatic document feeder ADF input tray Note The ADF capacity is up to 50 sheets of 75 g m 20 lb media depending on the thickness of the media or fewer sheets if the stack fills the ADF input tray The minimum size for media in the ADF is 127 by 127 mm 5 by 5 inches For smaller sizes use the flatbed scanner The maximum size for media in the ADF is 215 9 mm wide by 381 mm long 8 5 by 15 inches 1 Make sure that no media is on the flatbed scanner 2 Close the flatbed scanner cover and put the top end of the stack of originals into the ADF input tray with the media stack face up and t
150. t in a higher resolution more visible detail in the image and a larger file size See dots per inch dpi EconoMode is a toner saving feature on the device EconoMode reduces the amount of toner on a printed page so that the print cartridge lasts longer The printed result is similar to printing a document in draft mode Glossary 171 ECP e mail electronic mail file format grayscale halftone HP Director toolbar HP toolbox link Extended capabilities port a parallel port standard for computers that supports bidirectional communication between the computer and attached devices such as a printer An abbreviation for electronic mail Software that can be used to electronically transmit items over a communications network The way the contents of a file are structured by a program or group of programs Shades of gray that represent light and dark portions of an image when color images are converted to grayscale colors are represented by various shades of gray An image type that simulates grayscale by varying the number of dots Highly colored areas consist of a large number of dots while lighter areas consist of a smaller number of dots Available for Macintosh only A software screen that is used when working with documents When the document is loaded into the automatic document feeder ADF and the computer is connected directly to the device the HP Director appears on the computer screen to initiate fa
151. the device volume controls e Changing print settings Printing a configuration page You can see which device settings are currently selected by printing a configuration page To print a configuration page 1 Press MENU ENTER 2 Use the lt or the gt button to select Reports and then press MENU ENTER 3 Use the lt or the gt button to select Config report and then press MENU ENTER The device exits the menu settings and prints the report Printing a device control panel menu map You can see all of your device control panel menu options by printing a device control panel menu map To print a device control panel menu map 1 On the device control panel press MENU ENTER 2 Use the lt or the gt button to select Reports and then press MENU ENTER 3 Use the lt or the gt button to select Menu structure and then press MENU ENTER A menu map prints showing all of the device control panel menu options Restoring the factory set defaults Restoring the factory set defaults returns all of the settings to the factory defaults and clears the fax header name and phone number See the fax guide for information about how to add your information to the fax header This procedure clears fax numbers and names that are associated with one touch keys and speed dial codes and deletes any pages that are stored in the memory The procedure then automatically restarts the device Using the device control panel 13 To
152. tings changing defaults 9 changing for print quality 22 changing from the computer 20 restoring factory default 13 shipping damage 168 size media 7 printer 135 size reduced 126 skewed pages 113 smeared toner 111 software components 6 specifications ADF 138 automatic document feeder ADF 30 battery 139 card stock and heavy media 28 copier capacities and ratings 137 envelopes 27 labels 26 Index 179 media 7 25 memory 138 printer capacities and ratings 137 scanner capacities and ratings 138 transparencies 27 specs on media 109 speed copy 137 fax 138 modem 138 print 137 standby power specifications 136 statements Australian EMC 149 Declaration of Conformity 147 150 extended warranty 169 FCC Part 68 requirements 142 FCC regulations 142 Finland laser 148 IC CS 03 requirements 145 Korean EMI 148 laser safety 147 regulations 142 telephone consumer protection act 144 warranty 155 stopping See canceling storage environment specifications 135 storing print cartridges 160 streaks 126 supplies ordering 158 support customer See customer support SupportPack 169 T telephone consumer protection act 144 telephone lines fax tone volume adjusting 15 telephone port 4 temperature specifications 135 terminology 171 text garbled incorrect or incomplete 104 missing 104 128 toner consumption 151 loose 112 saving 23 161 scattered outline 115 smear 111 specks 109 transparencies media sizes and weights
153. tions on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from country region to country region state to state or province to province HP s limited warranty is valid in any country region or locality where HP has a support presence for this product and where HP has marketed this product The level of warranty service you receive may vary according to local standards HP will not alter form fit or function of the product to make it operate in a country region for which it was never intended to function for legal or regulatory reasons TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries regions states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you ENWW HP LaserJet 3380 all in one ONE YEAR LIMITED WARRANTY 155 THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICAB
154. tom 5 Carefully press the DIMM into the slot making sure that it is straight and pushed in all the way 1 The cam latches located at the top and bottom should rotate inward To snap the cam latches into place press the handles toward each other 2 ay 4 ST ee ENWW DIMMs memory or font 163 To remove a DIMM CAUTION Handling a DIMM without wearing a grounded antistatic device might damage the DIMM Do not touch the contacts on the side of the DIMM 1 Turn off the device and unplug the power cord 3 To unlock the cam latches press them outward 1 Grasp the DIMM on the edge gently pull straight out and remove the DIMM from the device 2 ay ok Note Store the DIMM in an antistatic bag 164 Appendix D HP parts and accessories ENWW 4 Close the left side panel and the print cartridge door ENWW DIMMs memory or font 165 166 Appendix D HP parts and accessories ENWW E Service and support Use these topics to learn about obtaining device service and support e Obtaining hardware service e Extended warranty e Service information form ENWW 167 Obtaining hardware service Note CAUTION CAUTION Warranty service and support options might vary depending on your country region For additional support information visit http www hp com To obtain hardware service If your hardware should fail during the warranty period HP offers the following supp
155. toner that your print jobs require When printing text at 5 percent coverage the standard print cartridge C7115A lasts an average of 2 500 pages The extended life print cartridge C7115X lasts an average of 3 500 pages This assumes that you set the print density to 3 and turn EconoMode off these are the default settings Recycling print cartridges Since 1990 the HP Printing Supplies Returns and Recycling Program has collected millions of used LaserJet print cartridges that otherwise may have been discarded in the world s landfills The HP LaserJet print cartridges and supplies are collected and bulk shipped to our resource and recovery partners who disassemble the cartridge After a thorough quality inspection selected parts are reclaimed for use in new cartridges Remaining materials are separated and converted into raw materials for use by other industries to make a variety of useful products U S returns 160 Appendix D HP parts and accessories ENWW ENWW For a more environmentally responsible return of used cartridges and supplies HP encourages the use of bulk returns Simply bundle two or more cartridges together and use the single pre paid pre addressed UPS label that is supplied in the package For more information in the U S call 800 340 2445 or visit the HP LaserJet Supplies website at http www hp com recycle Saving toner To save toner select the EconoMode option in your device properties settings For more
156. troubleshooting 111 grayscale scanning 76 H hardware components 4 hardware service 168 heat output 136 height device 135 HP Director scanning with 71 HP LaserJet 3380 all in one features 2 package contents 2 HP LaserJet Fax 6 HP LaserJet Printer Family Print Media Guide 25 HP LaserJet Scan software scanning with 68 HP limited warranty statement 155 HP repair services 168 HP SupportPack 169 HP toolbox 6 humidity specifications 135 l IC CS 03 requirements 145 image quality troubleshooting black dots 126 133 blank copies 120 blank pages 99 125 132 characters misformed 113 curl or wave 114 dropouts 110 faded images 120 faded print 109 graphics 127 gray backgrounds 111 improving and preventing problems 121 light or dark print 126 light print 109 lines 110 133 loose toner 112 missing images 120 ENWW reduced size 126 repeating defects 112 skewed pages 113 127 smears 111 specks 109 streaks 126 133 unclear text 126 unwanted lines 126 vertical repetitive defects 112 vertical white or faded stripes 125 input tray media ordering 159 input tray paper capacity main 137 capacity priority 137 illustration 4 media specifications 7 installing print cartridge 160 J jams ADF typical locations 122 clearing 106 preventing 108 K key press volume adjusting 15 Korean EMI statement 148 L labels media sizes and weights 7 printing 34 specifications for 26 language for device control pa
157. two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 3 For regulatory purposes this product is assigned a Regulatory model number This number should not be confused with the marketing name HP LaserJet 3380 or the product number Q2660A Boise Idaho 83713 U S A November 1 2003 For regulatory topics only Australia Contact Product Regulations Manager Hewlett Packard Australia Ltd 31 41 Joseph Street Blackburn Victoria 3130 Australia European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard Gmbh Department HQ TRE Standards Europe Herrenberger Strasse 140 B blingen D 71034 49 7031 14 3143 U S A Contact Product Relations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise ID 83707 0015 U S A 208 396 6000 150 Appendix B Regulatory Information ENWW Environmental product stewardship program ENWW Protecting the environment Hewlett Packard Company is committed to providing quality products in an environmentally sound manner This product has been designed with several attributes to minimize impacts on our environment Ozone production This product generates no appreciable ozone gas O3 Energy consumption Energy usage drops significantly while in Power Save mode which saves natural resources and saves money without affecting the
158. user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution can be particularly important in rural areas Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate The Ringer Equivalence Number REN of this device is 0 7 Notice The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Number of all the devices does not exceed five 5 0 The standard connecting arrangement code telephone jack type for equipment with direct connections to the telephone network is CA11A IC CS 03 requirements 145 Regulatory information for the European Union countries regions This equipment has been designed to work in all of the countries regions of the European Economic Area Public Switched Telephone Networks only Network compatibility is dependent on internal software settings Contact your equipment supplier if it is necessary to use the equipment on a different telephone network For further product support
159. ustom sized Media Or Card StOCK cccccccececcececeeceeeececeeeseesesaeaeaeaeaeaesnsnes 37 Printing on both sides of the media Manual duplexing eee eee eeeeeeeeeeeeteeeeeeetteeeeeeeaaes 38 To duplex manually on lightweight Media eee ee eeneeeeeeeeeeee eee eeeeeeeeaeeeeeetneeeeeaas 38 To duplex manually on heavy media or card stock straight through media path 39 Printing multiple pages on a single sheet Of media 200 0 ee eee eeeeeee eee teeeeeeeeteeneeeeeteeeaeeees 42 To print multiple pages on a single sheet Windows c ceeeeeeeeeeeeeeeeteteeeeteteeeetnaeeeeeea 42 To print multiple pages on a single sheet Macintosh 00 0 ceeeceeeeeeeeeeteeeeeeetteeeeeeeaaed A2 Printing BOOKICUS a fice tesscec tee aeilans irar EE AEEA TEA 43 EO Print DOOKICtS iia E cael eee ca stiecee eae A eee 43 Printing Watermarks ists ccctecvssecadeceeaedaue vests ved cat Rana ran aN a AEA NAAN AAE iiL 45 To use the watermark feature 2cccccccceceeeeeecce cece ee teeaeaeeeeeesecaneeceeeeeseaaneeeeeeeessiaeeeeess 45 4 Copying LOadINg originals TO COPY sessed a E E Aaea 48 To load originals onto the flatbed scanner ssssssseissesrrreseerrestetrrestrnssttnnnnnttnnsntnnnnnnenn 48 To load originals into the automatic document feeder ADF input tray i c 49 Starting A COPY JOD cceisndesscervecadctand aaa a aia aeaa a aiaiai i iE 50 Canceling COPY JOD seirinin a a a aaa a iaaa AT 50 Adjusting
160. utomatic document feeder ADF eeeeeeeeeeeeeees 122 Copy defects are Apparent si vis ivecncciveaesus haloes teevaeunenceves Fedeeceed eden ag tasted AEE AE i 125 Vertical white or faded stripes ccccceeeeeeeeceeeececeeeeceneaeceeeeeeeesecenaaeceeeeeeeesessenisaeeeeeees 125 Blank PAGS cc ceetecevtecteedevdeccus Hive eeceb vi veeeee AEE OTN TUEA EAR 125 Wrong original was copied eceeeeeeee sete ee ee tete ee ee eene ee eee ttuan ee eae ee eeeaaeeeeeeaaeeeeeaeeeeeenaees 126 Tog lightor dak wiseteecesteestededess dest cedesbetaded aadedl nace anda addgi ei E 126 Unwanted lines oo ence erent ere eerie eee eee reese ENEE ARANA ARAE 126 Black dots Or Streaks scccccccecocn arise vha deeb iaseeds twee AETR i 126 WIM CIS AN COX ueraia daa ea aaa iin eai iiae iiaia niie aie 126 Reduced SiZ eeneneririeniaii iiA E a A AO Scanned image is of poor quality 2 2 eect cece eeee eee eeettte eee eeeaae eset etaeeeeeeeeaeeeeeeeaaeeeeeneaaes 127 Is the original a second generation photo or picture 2 eee eeeeeeeeeeeeeeeeeteeteeeeeeeaaees 127 Is the image quality better when the document is printed eese 127 Is the image skewed crooked 0 0 eee eeecceeeeeneeeeeeeeneeeeeeeaeeeeeeaeeeeeeeaeeeeeeenaeeeeeeeneeeeeeaas 127 Does the scanned image show blotting lines vertical white stripes or any other OGIO CE E E E A A EE E T E E E Ze Do graphics look different from the original eeessseeseeesseeresseerrrsseerrrrsrrrrrssrerr
161. utomatic document feeder ADF for instructions Output paths If the page is sticking out of the output bin try to remove it gently without tearing the page If you feel resistance see To clear a media jam from the automatic document feeder ADF for instructions Intermediate location If the page is sticking out of both the input tray and into the output area see To clear a media jam from the automatic document feeder ADF for instructions To clear a media jam from the automatic document feeder ADF 1 2 Remove the ADF input tray and open the ADF cover Remove the jam cleanout part Using both hands lift up on the two handles until the part unsnaps Rotate and lift out the cleanout part and set it aside 122 Chapter 8 Troubleshooting ENWW 3 Lifting the green lever rotate the pick mechanism until it stays open ENWW Media jams occur in the automatic document feeder ADF 123 8 Lower the green lever 9 Reinstall the cleanout part by inserting it as shown Push down on the two tabs until the part snaps into place Install the cleanout part correctly because future jamming might occur if the cleanout part is not replaced correctly 124 Chapter 8 Troubleshooting ENWW Copy defects are apparent Vertical white or faded stripes Aa gt Cc Aa gt Cc Aa gt Cc Aa gt Cc Aa gt Cc The media might not meet Hewlett
162. xing copying or scanning The HP toolbox is a Web page that opens in a Web browser and provides access to the device management and troubleshooting tools embedded Web server and device documentation A connection to a program or device that can be used to send information from the device software to other programs such as e mail electronic fax and OCR links Optical Character Recognition OCR software parallel cable printer driver Readiris 172 Glossary OCR software converts an electronic image of text such as a scanned document into a form that word processor spreadsheet and database programs can use See 1284 B A printer driver is a program that software programs use to gain access to a device s features A printer driver translates a software program s formatting commands such as page breaks and font selection into a printer language such as PostScript or PCL and then sends the print file to the device An optical character recognition OCR program that was developed by I R I S and that is included with the device software ENWW resolution surge protector TWAIN URL The sharpness of an image measured in dots per inch dpi The higher the dpi the greater the resolution A device that protects a power supply and communications lines from electrical surges An industry standard for scanners and software By using a TWAIN compliant scanner with a TWAIN compliant program a scan can
163. y In most countries regions HP CarePack provides additional beyond standard warranty coverage for the HP device and all HP supplied internal components This hardware maintenance can uplift the standard warranty for example from next day to same day service and or extend it up to five years The HP CarePack can provide Express Exchange or onsite service For more information contact the Customer Care Service and Support group See the support flyer that came with your device for the appropriate phone numbers and information ENWW Extended warranty 169 Service information form Who is returning the equipment Person to contact Alternate contact Return shipping address What is being sent Model number Please attach any relevant printouts when returning equipment Do not ship accessories that are not required to complete the repair for example media trays manuals and cleaning supplies What needs to be done 1 Describe the conditions of the failure What was the failure What were you doing when the failure occurred What software were you running Can you make the failure reoccur 2 If the failure is intermittent how much time elapses between failures 3 Is the unit connected to any of the following Please provide manufacturer and model numbers Personal Computer Network 4 Additional comments 170 Appendix E Service and support ENWW Glossary 1284 B ADF all in one browser collate cont
164. ying 137 ADF clearing jams 122 duty cycle 138 input tray 4 loading input tray 60 media specifications 8 ordering 158 ordering parts 159 output bin 4 pickup roller assembly changing 93 selecting media 30 specifications 30 138 adjusting contrast default for copying 52 contrast for current copy job 52 copy quality 51 default copy size 53 device control panel key press volume 15 languages device control panel display 14 settings 9 settings from the computer 20 volume 14 alarm volume adjusting 15 alcohol cleaning with 80 alert messages 117 Australia EMC statement 149 automatic document feeder See ADF B battery specifications 139 Best Quality ProRes 1200 print quality setting 22 black and white scanning 76 black dots 126 blank pages 99 125 ENWW booklets printing 43 books copying 57 box contents 2 buttons on the device control panel 5 c Canada DOC regulations 147 canceling copy jobs 50 print jobs 19 scan jobs 65 card stock media sizes and weights 7 printing 37 specifications 28 changing device control panel display language 14 number of copies 56 print quality settings 22 settings from the computer 20 settings default 9 20 volume 14 characters dropouts 110 misformed 113 unclear 126 cleaning exterior 80 glass 80 lid backing 81 pickup roller 85 printer media path 84 clearing jams ADF 122 device 106 collating copies changing defaults 55 description 55 color scanning 75 components 4 contr

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