HP G2 Maintenance and Service Guide
Contents
1. For use in Asia Pacific countries and regions 785184 371 For use in Europe 785184 021 For use in Latin America 785184 161 For use in North America 785184 001 Screw Kit 785189 001 USB extension cable 779120 001 Miscellaneous parts 5 6 Sequential part number listing Spare part number Description 745229 001 5 0 V 2 A AC adapter for use in North America 747779 001 5 0 V 2 A AC adapter for use in Europe 747780 001 5 0 V 2 A AC adapter for use in the United Kingdom 753188 001 Power volume button board 757042 001 5 0 V 2 A AC adapter for use in Argentina 757043 001 5 0 V 2 A AC adapter for use in Australia 757280 001 5 0 V 2 A AC adapter for use in the People s Republic of China 757282 001 5 0 V 2 A AC adapter for use in India 761437 001 5 0 V 2 A AC adapter for use in Brazil 773139 001 2 0 MP fixed focus rear facing webcam includes cable 777235 001 Battery 3000 mAh Li ion includes cables 779120 001 USB extension cable 785183 001 Back cover includes Wifi antenna 785184 001 HP 7 G2 1311 Tablet equipped with a 7 in 1280x720 IPS 5 point capacitive TouchScreen display panel an AllWinner A33 ARM cortex A7 1 20 GHz quad core processor 1 0 GB LP DDR3 system memory and an 8 0 GB Nand flash drive for use in North America 785184 021 HP 7 G2 1311 Tablet equipped with a 7 in 1280x720 IPS 5 point capacitive TouchScreen display panel2. Non Volatile Amount Size Does this Does this What is the How is data How is this Memory Type memory store memory retain purpose of this input into this memory write customer data data when memory memory protected power is removed Real Time 256 Bytes No Yes Stores system Using the F10 This memory is Clock RTC date and time Setup utility or not write battery backed and limited changing the protected HP up CMOS keyboard Microsoft recommends configuration controller data Windows date password memory and time protecting the CMOS F10 Setup utility Controller NIC 64 KBytes not No Yes Store NIC Using a utility A utility is EEPROM customer configuration from the NIC required to accessible and NIC vendor that can write data to firmware be run from this memory DOS and is available from NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC nonfunctional Keyboard ROM 64 KBytes not No Yes Stores firmware Programmed at A utility is customer code the factory required for accessible keyboard Code is writing data to mouse amp updated when this memory battery the system and is available management BIOS is on the HP updated website Writing data to this ROM in an inappropriate manner can render the PC nonfunctional DIMM Serial 256 Bytes per No Yes Stores memory Programmed Data cannot be Presence memory module by the memory written to this Detect SPD module 128 information ve
3. Remove the speaker 1 _Unsolder the speaker cables 1 from the system board terminals A NOTE When installing the speaker the speaker red cable should be soldered to the system board terminal and the speaker black cable should be soldered to the terminal 2 Release the speaker cable 2 from the retention clip built into the display panel assembly Speaker 15 3 Detach the speaker 3 from the display panel assembly The speaker is attached to the display panel assembly with double sided adhesive 4 Remove the speaker Reverse this procedure to install the speaker Rear facing webcam Description Spare part number 2 0 MP rear facing webcam includes cable 773139 001 Before removing the rear facing webcam follow these steps Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system Disconnect the power from the tablet by unplugging the power cord from the tablet Disconnect all external devices from the tablet Remove the back cover see Back cover on page 11 na w y Disconnect the battery cables from the system board see Battery on page 13 Remove the rear facing webcam 16 Chapter 5 Removal and replacement procedures 1 Turn the system board upside down 2 Release the zero insertion force ZIF connector 1 to which the rear facing webcam is attache
4. E M E A l E mm sf Turn the tablet display side up with the power button and volume buttons toward you 4 Inserta plastic case utility tool 1 or similar thin plastic tool into the top edge of the tablet between the back cover and the display panel assembly 5 Lift the top edge of the display panel assembly 2 and swing it up and to the left until it separates from the back cover 12 Chapter5 Removal and replacement procedures 6 Remove the display panel assembly 3 from the back cover Reverse this procedure to install the back cover Battery Description Spare part number Battery 3000 mAh Li ion includes cables 777235 001 Before removing the battery follow these steps pes Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 11 WARNING To reduce potential safety issues use only the battery provided with the tablet a replacement battery provided by HP or a compatible battery purchased from HP Z CAUTION Removing a battery that is the sole power source for the tablet can cause loss of information To prevent loss of information save your work or shut down the tablet through Windows b
5. Operating system Preinstalled Android 4 2 2 Android 4 3 if possible Serviceability End user replaceable part e HP 5V 2A AC adapter e USB cable e Wired headset 2 External component identification dd e Item Component Item Component 1 Micro SD Card Reader slot 6 Front facing webcam 2 Microphone 7 Power button 3 Micro USB port 8 Volume control buttons 2 4 Audio out headphone Audio in 9 Speaker microphone jack 5 Rear facing webcam 2 Chapter 2 External component identification 3 Illustrated parts catalog A NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Locating the serial number product number and model number The tablet serial number 1 product name 2 product model 3 and product number 4 are located on the tablet bottom edge This information is needed when travelling internationally or when contacting support 1 7 HP Model mis PHFEHELAAFADO o SM BCA3410001 RMN STHA NOTC Locating the serial number product number and model number 3 4 Tablet major components Item Component Spare part number 1 Back cover includes Wifi antenna 785183 001 2 Battery 3000 mAh Li ion includes cables 777235 001 3
6. contain the BIOS program Is this chip writable and if so how The Firmware Hub does contain the BIOS program and is writable A utility is required to perform the write function 4 In some PC systems the Firmware Hub for System BIOS is a flash memory chip so that updates can be written by the customer Is this true for these BIOS chips Yes they are flash memory chips 5 What is meant by Restore the nonvolatile memory found in Intel based system boards This relates to clearing the Real Time Clock RTC CMOS memory that contains PC configuration data 6 Does resetting the CMOS configuration memory return the PC back to factory defaults The process of resetting the CMOS will return certain system settings to factory default but will not reset many of the system data and configuration defaults to their default settings To return these system data and configuration defaults to default settings refer to question and answer 1 and follow the instructions for returning the BIOS settings to factory defaults 28 Chapter 7 Statement of Volatility 8 Power cord set requirements The wide range input feature of the tablet permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 3 conductor power cord set included with the tablet meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must mee
7. an AllWinner A33 ARM cortex A7 1 20 GHz quad core processor 1 0 GB LP DDR3 system memory and an 8 0 GB Nand flash drive for use in Europe 785184 161 HP 7 G2 1311 Tablet equipped with a 7 in 1280x720 IPS 5 point capacitive TouchScreen display panel an AllWinner A33 ARM cortex A7 1 20 GHz quad core processor 1 0 GB LP DDR3 system memory and an 8 0 GB Nand flash drive for use in Latin America 785184 371 HP 7 G2 1311 Tablet equipped with a 7 in 1280x720 IPS 5 point capacitive TouchScreen display panel an AllWinner A33 ARM cortex A7 1 20 GHz quad core processor 1 0 GB LP DDR3 system memory and an 8 0 GB Nand flash drive for use in Asia Pacific countries and regions 785186 001 Cover Kit 785188 001 7 in 1280x720 IPS 5 point capacitive TouchScreen display panel assembly includes display panel cable and TouchScreen cable 785189 001 Screw Kit 785190 001 Speaker includes speaker and cables 785191 001 System board equipped with an AllWinner A33 ARM cortex A7 1 20 GHz quad core processor 1 0 GB LP DDR3 system memory and an 8 0 GB Nand flash drive 785193 001 0 3 MP front facing webcam includes cable and double sided adhesive Chapter 3 Illustrated parts catalog 4 Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures e Magnetic screw driver e Phillips PO screw driver e Plastic case utility tool o Torx T5 screw drive
8. partsurfer hp com select your country or region and then follow the on screen instructions Tablet component replacement procedures There are as many as 6 screws that must be removed replaced and or loosened when servicing the tablet Make special note of each screw size and location during removal and replacement Back cover Description Spare part number Back cover includes Wifi antenna 785183 001 7 in 1280x720 IPS 5 point capacitive TouchScreen includes display panel cable and 785188 001 TouchScreen cable display panel assembly Before disassembling the tablet follow these steps Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet Remove the back cover ZA CAUTION Before positioning the tablet with the display panel facing down make sure the work surface is clear of tools screws and any other foreign objects Failure to follow this caution can result in damage to the display panel assembly 1 Place the tablet on a flat surface display panel side down with the power button and volume buttons toward you Tablet component replacement procedures 11 2 Remove the four Torx5 T5M1 4x4 0 screws that secure the back cover to the display panel assembly
9. a A added a 7 Plastic parts as 7 Cables and connectors sriid aiai aa E a aiia 7 Grounding guidelin s ossia S A A 8 Electrostatic discharge damage uarannrrnnnnnnnnrrnnnnennrrrnnnennnrannnsennrrrnnssennrrenesennnrrnnssennrrrensennnn 8 Packaging and transporting guidelines rrrrnrrnnnnannnrrnnnvnnnrrrnnnnnnnrrnnnnenrrrrnnnennn 9 Workstation guidelines esnia a a EAA SAANA 9 5 Removal and replacement procedures csssssssesscscceeceeeceecesesscnseeeseceeseeseeesesessuaeeaeseeeeseeeessessecssseasseeeenens 11 Tablet component replacement procedures cccccceceeeeeeeeeeeeeceaeaeceeeeeeeeeteeeecececaeaeeeeeeseeeeeeetess 11 Back COVER iia ri kane A A A EA Ad ita 11 Battery iii iii 13 Speake desain ledies dee heeds velaagadevaes dh E A dae Fatduuagacerecenedstetudensduiecdeadbelaadsateeesnzeapedvcnidendasiscusaluceds 15 Rear facing webcam cece eeeteeee ee eenne ee eee enter erent ee eer rae ee enna eee eee eee eee aden enna nr ee eee eeaaeee ee EEEE REEE 16 Frontfacng WEDCAIM ecese td 17 Power volume button board va cion iii adi dias 18 DYSTCM DOAN EE E E A E E P AE E E O 19 O SPENE AUO pad 22 T S T VOM ekkel 23 Non volatile memory USAGE ccocicocoococn ctra irreal 25 es ge NELS GE 27 vi 8 Power cord set requirements cccccsssssccccsssseececessnsececessansecesesseuececessanseeecessanseeesssnsesecesunnseseessenneeeeessnees 29 Requirements for all countries rernnn
10. at the updating the factory or by an firmware Only administrator firmware using the updates Management digitally signed Engine MEBx by Intel can be setup utility applied using The third party this utility data store contents can populated by a remote management console or local applications registered by an administrator to have access to the space Bluetooth flash 2 MBits No Yes Stores Programmed at A utility is Bluetooth the factory required for configuration Tools for writing data to and firmware writing data to this memory this memory and is made are not publicly available available but through newer can be versions of the obtained from driver if the the silicon flash requires vendor an upgrade 802 11 WLAN 4 KBytes to 8 No Yes Stores Programmed at A utility is EEPROM KBytes configuration the factory required for and calibration Tools for writing data to data writing data to this memory 26 Chapter7 Statement of Volatility Non Volatile Amount Size Does this Does this What is the How is data How is this Memory Type memory store memory retain purpose of this input into this memory write customer data data when memory memory protected power is removed this memory and is typically are not made not made public available to the public unless a firmware upgrade is necessary to address a unique issue Webcam 64 KBits No Yes Store webcam Using a utility A utility is configuration from
11. cord from the tablet Disconnect all external devices from the tablet Remove the back cover see Back cover on page 11 a amp SN Disconnect the battery cable from the system board see Battery on page 13 Remove the system board System board 19 1 Disconnect the following cables from the system board 1 Front facing webcam cable see Front facing webcam on page 17 3 Power volume button board cable see Power volume button board on page 18 4 Release the ZIF connector to which the display panel cable is attached and then disconnect the display panel cable from the system board 5 Release the ZIF connector to which the TouchScreen cable is attached and then disconnect the TouchScreen cable from the system board 6 Speaker cable see Speaker on page 15 2 Remove the two Phillips PM1 4x2 75 screws 1 that secure the system board to the display panel assembly 20 Chapter5 Removal and replacement procedures 3 Remove the system board 2 Reverse this procedure to install the system board System board 21 6 Specifications Metric U S Dimensions Width 12 2 cm 4 8 in Depth 0 8 cm 0 3 in Height 19 3 cm 7 6 in Weight lowest weight configuration 0 3g 0 7 Ib Input power The tablet operates on DC power which can be supplied by an AC or a DC power source The AC power source must be rated at 100 240 V 50 60 Hz NOTE The tablet can operate on DC power
12. 00 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V 8 Chapter 4 Removal and replacement preliminary requirements Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a
13. HP 7 G2 1311 Tablet Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only Copyright 2014 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition August 2014 Document Part Number 776896 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Software terms By installing copying downloading or otherwise using any software product preinstalled on this tablet you agree to be bound by the terms of the HP End User License Agreement EULA If you do not accept these license terms your sole remedy is to return the entire unused product hardware and software within 14 days for a refund subject to the refund policy of your place of purchase For any further information or to request a full refund of the tablet please contact your local point of sale the seller Safety warnin
14. Wifi antenna included in back cover spare part kit spare part number 785183 001 4 Microphone included in system board spare part kit spare part number 785191 001 5 0 3 MP front facing webcam includes cable and double sided adhesive 785193 001 6 Speaker includes speaker and cables 785190 001 7 2 0 MP rear facing webcam for use on all tablet models includes cable 773139 001 8 System board equipped with an AllWinner A33 ARM cortex A7 1 20 GHz quad core 785191 001 processor 1 0 GB LP DDR3 system memory and an 8 0 GB Nand flash drive Chapter 3 Illustrated parts catalog Item Component Spare part number 9 Power volume button board includes cable 753188 001 10 Display panel assembly 7 in 1280x720 IPS 5 point capacitive TouchScreen 785188 001 includes display panel cable and TouchScreen cable Miscellaneous parts Component Spare part number 5 0 V 2 A AC adapter For use in Argentina 757042 001 For use in Australia 757043 001 For use in Brazil 761437 001 For use in Europe 747779 001 For use in India 757282 001 For use North America 745229 001 For use in the People s Republic of China 757280 001 For use in the United Kingdom 747780 001 HP 7 G2 1311 Tablet equipped with a 7 in 1280x720 IPS 5 point capacitive TouchScreen display panel an AllWinner A33 ARM cortex A7 1 20 GHz quad core processor 1 0 GB LP DDR3 system memory and an 8 0 GB Nand flash drive
15. and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 31 Index A AC adapter spare part numbers 5 6 audio product description 1 audio in jack 2 audio out jack 2 B back cover removal 11 spare part number 4 6 11 battery removal 13 spare partnumber 4 6 13 buttons power 2 volume control 2 C cables service considerations 7 card reader slot 2 connectors service considerations 7 Cover Kit spare part number 6 D display panel assembly spare part number 5 6 11 display panel product description 1 E electrostatic discharge 8 equipment guidelines 10 external expansion product description 1 F front facing webcam location 2 removal 17 spare part number 4 6 17 G graphics product description 1 32 Index grounding guidelines 8 guidelines equipment 10 grounding 8 packaging 9 transporting 9 workstation 9 H headphone jack 2 J jacks audio in 2 audio out 2 headphone 2 microphone 2 M mass storage device product description 1 memory module product description 1 microphone location 2 product description 1 microphone jack 2 model name 1 O operating system product description 1 P packaging guidelines 9 plastic parts service considerat
16. d and then disconnect the rear facing webcam from the system board 3 Remove the rear facing webcam 2 and cable Reverse this procedure to install the rear facing webcam Front facing webcam Description Spare part number 0 3 MP front facing webcam includes cable 785193 001 Before removing the front facing webcam follow these steps Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system Disconnect the power from the tablet by unplugging the power cord from the tablet Disconnect all external devices from the tablet Remove the back cover see Back cover on page 11 i oe 9 O Disconnect the battery cables from the system board see Battery on page 13 Remove the front facing webcam 1 Release the ZIF connector 1 to which the front facing webcam cable is attached and then disconnect the front facing webcam cable from the system board Front facing webcam 17 2 Release the front facing webcam 2 from the retention molding built into the display panel assembly 3 Remove the front facing webcam and cable Reverse this procedure to install the front facing webcam Power volume button board Description Spare part number Power volume button board includes cable 753188 001 Before removing the power volume button board follow these steps Turn off the tablet If yo
17. d is set select the Security menu scroll down to DriveLock then select DriveLock password Select the desired hard drive Click Disable protection enter the existing master DriveLock password then press Enter to confirm and return to the prior menu Repeat this procedure if more than one hard drive has a DriveLock password f If an Automatic DriveLock password is set select the Security menu scroll down to Automatic DriveLock then select the desired hard drive and disable protection Repeat this procedure if more than one hard drive has an Automatic DriveLock password g Select the File menu then Reset BIOS Security to factory default Click yes at the warning message h Select the File menu then Save Changes and Exit 23 i Reboot the system If the system has a Trusted Platform Module and or fingerprint sensor one or two prompts will appear one to clear the TPM and the other to reset fingerprint sensor Press F1 to accept or F2 to reject If the HP notebook model number ends in a p or w and includes Intel Centrino with VProTM reboot the PC and enter BIOS Setup by pressing F10 when prompted Select System Configuration then AMT Options Then select Un configure AMT on next boot Select Save then Yes Select the File menu and then select Save Changes and Exit Reboot the system and confirm that you want to un configure AMT j Ifthe optional Intel Anti Theft Technology AT was activated contact the provider t
18. efore removing the battery Remove the battery Battery 13 ZA CAUTION Before positioning the tablet with the display panel facing down make sure the work surface is clear of tools screws and any other foreign objects Failure to follow this caution can result in damage to the display panel assembly 1 Place the display panel assembly on a flat surface display panel side down with the power button and volume buttons toward you 2 Unsolder the battery cables from the terminals 1 on the system board 09 Ef NOTE When installing the battery the battery red yellow cable should be soldered to the system board terminal and the battery black cable should be soldered to the system board terminal 3 Remove the battery 2 Reverse this procedure to install the battery 14 Chapter 5 Removal and replacement procedures Speaker Description Spare part number Speaker includes speaker and cables 785190 001 Before removing the speaker follow these steps Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system Disconnect the power from the tablet by unplugging the power cord from the tablet Disconnect all external devices from the tablet Remove the back cover see Back cover on page 11 gr GN Disconnect the battery cables from the system board see Battery on page 13
19. g notice ZA WARNING To reduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents FOR NNN Ne 1 2 EXA sonet dates suse 2 SIR PE AA ae 3 Locating the serial number product number and model number ceccecceeeeeeeeeeeeeeeeceeeeeeeeeees 3 Tablet major COMPONENTS visita A dida 4 Miscellaneous parts risum nni aa sanvatanede day sauadecanwddade gaadedsadeenadeanasseaewsds decdvesuaeaecaasens 5 Sequential part number listing coooonnccnnnninnocccoconncononncnnnnnnnnonconnonnnnnnnnnnnnnnn nn cnn nn carne nn nnnn name nncnnnnn 6 4 Removal and replacement preliminary requirements cccccccccnononconncccnccnncnnnnnananannnnnncnnncnnonnnnnnnannannnnncnnnnns 7 TOOIS TEGUIEA innossa aaa a dans desddadandaneadecagaadeaccaasecusadtexaengvecaaene 7 Service Considerations aii a
20. ions 7 ports product description 1 power button 2 power cord set requirements 29 power requirements product description 1 power volume button board removal 18 spare part number 5 6 18 processor product description 1 product description audio 1 display panel 1 external expansion 1 graphics 1 mass storage 1 memory module 1 microphone 1 operating system 1 ports 1 power requirements 1 processors 1 product name 1 sensor 1 serviceability 1 video 1 wireless networking 1 product name 1 R rear facing webcam location 2 removal 16 spare part number 4 6 16 S Screw Kit spare part number 5 6 sensor product description 1 service considerations cables 7 connectors 7 plastic parts 7 serviceability product description 1 speaker location 2 removal 15 spare part number system board removal 19 spare part number 4 6 15 4 6 19 T tablet major components 4 spare part numbers 5 6 specifications 22 tools required 7 transporting guidelines 9 U USB extension cable spare part number 5 6 USB port 2 V video product description 1 volume control buttons 2 W webcam removal 16 17 spare part numbers 4 6 16 17 wireless networking product description 1 workstation guidelines 9 Index 33
21. ndor memory when configuration Bytes the module is data programmable installed in a not customer PC The accessible specific write protection method varies by memory vendor System BIOS 4 to 5 MBytes Yes Yes Store system System BIOS A utility is BIOS code and code is required for PC programmed at writing data to configuration the factory this memory data Code is and is available updated when on the HP the system website Non volatile memory usage 25 Non Volatile Amount Size Does this Does this What is the How is data How is this Memory Type memory store memory retain purpose of this input into this memory write customer data data when memory memory protected power is removed BIOS is Writing data to updated this ROM in an Configuration inappropriate data and manner can settings are render the PC input using the nonfunctional F10 setup utility or a custom utility Intel 1 50r5 MBytes Yes Yes Stores Management The Intel Management Management Engine Code is chipset is Engine Engine Code programmed at configured to Firmware Settings the factory enforce present only in Provisioning Code is hardware models ending Data andiAMT updated via protection to in a p or w or third party data Intel secure block all direct with Intel store firmware read write Centrino Pro update utility access to this technology Unique area An Intel Provisioning utility is Data can be required for entered
22. nnronnnnrnrnnr narrer nnnnrnttntn eee eceaeaaeaanaeceeeeeeeeeeasececneaaeeeeeeeeeeeeteeeeees 29 Requirements for specific countries and regions oooooooccccnnnoccccccnnconccccnnnnnnncccnnnoncnncnn nan nc cc nnnnnnncccnnnnns 29 O 31 A cian anette EN EE E E ES 32 1 Product description Category Product Name Description HP 7 G2 1311 Tablet Processor AllWinner A33 ARM cortex A7 1 20 GHz quad core soldered on circuit SOC processor Panel 7 in 1280x720 IPS 5 point capacitive TouchScreen Graphics Mali400 MP2 Memory Supports 1 GB DDR3 Mass storage Supports an 8 GB Nand Flash drive Audio and video Integrated forward facing speaker One microphone Supports MP3 WAV Flac and 3GP audio formats 2 0 MP autofocus rear facing webcam 0 3 MP fixed focus front facing webcam Supports MOV MPEG4 VOB FLV DAT MKV and PMP video formats Supports JPG BMP GIF and PNG photo formats Sensor Accelerometer Wireless networking Integrated WiFi option 802 11 b g n with 1 antenna External expansion Integrated micro SD Card Reader expandable to 32 GB Ports e Audio 3 5 mm headphone microphone combo jack supports North American type headset only e Micro USB 2 0 supports charging Power requirements Supports a 3000 mAh Li ion battery non removable USB charging battery Supports an HP 5V 2A USB AC adapter with duck head DC plug and localized cable plug support
23. o deactivate it k Ifthe optional Absolute Software Computrace management and tracking service was activated on the notebook PC contact the provider to deactivate it I Remove all power and system batteries for at least 24 hours 2 Remove and retain the storage drive or clear the contents of the drive a Hard Disk Drive HDD Clear the HDD contents by using the HP Disk Sanitizer utility or a third party application that ideally is U S Department of Defense DOD 5220 22 M approved To run HP Disk Sanitizer enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press ESC to display the start up menu then press F10 Select the Security menu and scroll down to the Utilities menu Select Disk Sanitizer and select the desired drive For a higher level of protection select Optimum EY NOTE This process will take a long time and the amount of time varies based on the hard drive capacity b Solid State Drive SSD Clear the SSD contents by using the BIOS Setup Secure Erase command option or by using a third party utility designed to erase data from an SSD To run Secure Erase enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display Select the Security menu and scroll down to the Utilities menu Select Secure Erase and select the desired hard drive 24 Chapter 7 Statement of Volatility Non volatile memory usage
24. otection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy ZA CAUTION To prevent damage to the tablet when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities ZA CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 0
25. properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Grounding guidelines 9 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation e When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap e When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and g
26. r Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures EY NOTE As you remove each subassembly from the tablet place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts ZA CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors ZA CAUTION When servicing the tablet be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the tablet Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Tools required 7 Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some pr
27. round To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage e Antistatic tape e Antistatic smocks aprons and sleeve protectors e Conductive bins and other assembly or soldering aids e Nonconductive foam e Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels eo Material handling packages e Nonconductive plastic bags tubes or boxes e Metal tote boxes e Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V 10 Chapter 4 Removal and replacement preliminary requirements 5 Removal and replacement procedures This chapter provides removal and replacement procedures for authorized service provider only parts ZA CAUTION Tablet components described in this chapter should only be accessed by an authorized service provider Accessing these parts can damage the tablet and void the warranty ES NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http
28. t the requirements of the country or region where the tablet is used Requirements for all countries The following requirements are applicable to all countries and regions e The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft e Al power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used e The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region e The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the tablet Requirements for specific countries and regions Country region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People s Republic of China COC 5 South Korea EK 4 Requirements for all countries 29 Country region Accredited agency Applicable note number Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 1 0 mm conduc
29. the device required for and firmware manufacturer writing data to that can be run this memory from Windows and is typically not made available to the public unless a firmware upgrade is necessary to address a unique issue Fingerprint 512 KBytes Yes Yes Stores By enrolling in Only a digitally reader flash fingerprint HP signed templates ProtectTools application can Security make the call to Manager write to the flash Questions and answers 1 How can the BIOS settings be restored returned to default settings a Turn on or restart the computer and press F10 when prompted near the bottom of the display b Select File then select Restore defaults c Follow the on screen instructions d Select File save changes and exit then press Enter module How would this data be written What kind of configuration data is stored on the DIMM Serial Presence Detect SPD memory The DIMM SPD memory contains information about the memory module such as size serial number data width speed timing voltage and thermal information This information is written by the module manufacturer and stored on an EEPROM This EEPROM cannot be written to when the memory module is installed in a PC Third party tools do exist that can write to the EEPROM when the memory module is not installed in a PC There are various third party tools available to read SPD memory Questions and answers 27 3 Does the Firmware Hub for System BIOS
30. tor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used The flexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used The flexible cord must be Type VCTF 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 30 Chapter 8 Power cord set requirements Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws
31. ty have been added to or installed on the system Following system shutdown and removal of all power sources from an HP Business Notebook PC system personal data can remain on volatile system memory DIMMs for a finite period of time and will also remain in nonvolatile memory The steps below will remove personal data from the notebook PC including the nonvolatile memory found in Intel based and AMD based system boards Some of these steps are disclosed in the Maintenance and Service Guides available for HP PC products available on the product support pages at www hp com 1 Follow steps a through 1 below to restore the nonvolatile memory that can contain personal data Restoring or re programming nonvolatile memory that does not store personal data is neither necessary nor recommended a Enter BIOS F10 Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press the ESC key to display the start up menu then press F10 If the system has a BIOS administrator password enter the password at the prompt b Select the File menu then Restore Defaults c Select the System Configuration menu then Restore Security Defaults d Ifan asset or ownership tag is set select the Security menu and scroll down to the Utilities menu Select System IDs and then select the tag that has been set Press the spacebar once to clear the tag then press Enter to return to the prior menu e Ifa DriveLock passwor
32. u are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system Disconnect the power from the tablet by unplugging the power cord from the tablet Disconnect all external devices from the tablet Remove the back cover see Back cover on page 11 a 2 amp N Disconnect the battery cables from the system board see Battery on page 13 Remove the power volume button board 1 Release the ZIF connector 1 to which the power volume button board cable is attached and then disconnect the power volume button board cable from the system board 18 Chapter5 Removal and replacement procedures 2 Detach the power volume button board 2 from the display panel assembly The power volume button board is attached to the display panel assembly with double sided adhesive 3 Remove the power volume button board and cable Reverse this procedure to install the power volume button board System board Description Spare part number System board equipped with an AllWinner A33 ARM cortex A7 1 20 GHz quad core processor 785191 001 1 0 GB LP DDR3 system memory and an 8 0 GB Nand flash drive Before removing the system board follow these steps Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system Disconnect the power from the tablet by unplugging the power
33. using an industry standard micro A or micro B USB cable The HP 5V 2A adapter included with your tablet is recommended for charging the tablet Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity non condensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 mto 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures 22 Chapter 6 Specifications Statement of Volatility The purpose of this document is to provide general information regarding non volatile memory in industry standards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed HP Business Notebook PC products that use Intel based or AMD based system boards contain volatile DDR memory The amount of nonvolatile memory present in the system depends upon the system configuration Intel based and AMD based system boards contain nonvolatile memory subcomponents as originally shipped from HP assuming that no subsequent modifications have been made to the system and assuming that no applications features or functionali
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